diff --git "a/banking77/train.csv" "b/banking77/train.csv" new file mode 100644--- /dev/null +++ "b/banking77/train.csv" @@ -0,0 +1,7514 @@ +text,label +"I think my pin has been compromised, what do I do?",21 +"I can't be sure, but I think that someone may be using my card.",22 +In what way can I use the disposable cards?,37 +There is unexpected money in my account.,20 +Why didn't my friend's transaction arrive yet?,66 +Do you give out Visa or Mastercards?,73 +How long do I have to wait for Europe transfers?,67 +Why am I seeing a fee for transferring money?,64 +Why has my top up been returned?,61 +How can I make my card ready to use?,0 +I couldn't get money from the ATM,26 +What currencies do you accept to add money?,54 +How can I set a new pin.,21 +Why is there a direct debit set up in my name?,28 +I just moved to the US how do I get a card?,24 +Isn't my top-up supposed to mean its complete?,47 +I am confused about your fee structure and was disappointed to see a fee for my transfer.,64 +top up with credit card,62 +Why are there fees for using a card?,15 +I think you reverted my top up.,61 +Can you help me transfer money into my friend's bank account? I tried to do it but it keeps rejecting me. I need to get the money in there asap. I have enough and all the account info is correct.,35 +Why was I denied the option to transfer money to a selected beneficiary?,7 +How do you decide what your exchange rates are?,32 +Can you please help me in canceling my order.,52 +Why hasn't my top-up gone through?,47 +How can I fix my bank transfer to show up on my bank account?,5 +Who should I talk to or go to resolve a duplicate charge on my statement?,63 +I can't do any business with this virtual card.,72 +Why do you keep declining my payment?I tried several times already with this card and it is just not working.,25 +I tried activation my card and it didn't employment,0 +What was the extra charge for withdrawing money?,19 +something is wrong with my exchange rate charge,17 +How can I use my credit card to transfer money?,62 +Is it possible to change from AUD to GBP?,33 +How can I request cash back? The ATM gave me the wrong amount that I've been charged though...,75 +I see a duplicate payment.,63 +Do I have to verify the top-up?,71 +My card activation attempt failed.,0 +Can I use a different currency with my salary?,50 +Can I get a Visa instead of a MasterCard?,73 +"I know this very late, but I just went through my statements from the last couple months and there's one quite large-ish payment that I definitely haven't made. Is it still possible to dispute it?",28 +"If I bought something I didn't like, can I get a refund?",52 +Tell me how to top up my account using bank transfer.,65 +what currencies can i use to add money to my account,54 +I see a direct debit payment on my statement that wasn't me,28 +Can I open up an account for my child?,1 +Is it possible to top up by card?,62 +A card payment on my account is shown as pending.,45 +My transaction has not been received. When are you going to process it?,66 +I cannot remember my passcode.,44 +What country's money can I hold currency in?,36 +"I just noticed that I supposedly made a payment to a seller a while back. The problem is, I don't recognize the seller. There must be a way to see who it is or track the payment. Can you do that, because I don't remember this transaction?",28 +what are the steps to activate my card?,0 +"I topped up recently and saw the money go through, but now it's just gone? What's going on",61 +How is this transfer supposed to work? It's not working for me.,35 +What do I have to do to prove my identity?,68 +I had a payment reverted and would like to figure out why.,53 +Tell me why my card payment was declined.,25 +I see a cash withdrawal in the app that I did not do.,20 +Is there a way to see my money's source?,70 +How do I link my card in the app.,13 +My card is expiring so how fast can I get a new one and how much will it be?,9 +I was only given $20 after trying to withdraw $100,75 +I have lost my phone.,42 +I cannot view the refunded amount in my account.,51 +The app won't identify me.,68 +What currencies does google pay top up accept?,2 +I tried to make a purchase in the store but my card was declined.,25 +How can I exchange GBP for AUD?,33 +I received my card. How do I link it to the app?,13 +There is a withdrawal on my account that I don't remember initiating.,20 +How can I tell the source for my available funds?,70 +"my money, where is it coming from?",70 +Unable to use my American Express with Apple Pay to top up my account,2 +"I got my American Express in Apple Pay, why is top up not working correctly?",2 +Is there an age limit to get an account?,1 +"I need to top up, can I use google pay?",2 +"Where can I find out the fee structure for my account? I have been charged fees for some transactions, but not for other ones. I can't find a pattern in these fees.",15 +Please help revert my transaction from this morning.,8 +What could possibly be the cause of my failed transfer?,35 +When will I recieve my new card?,11 +where do i go to transfer money from one account to this one,65 +Am I able to do a SWIFT transfer?,56 +I'm trying to take money from my account but its not letting me. Help!,26 +Can I get a refund?,52 +What systems do you have in place for my security when using my card for everyday purchases?,37 +Do you limit my top-offs?,60 +I have lost my phone or it has been stolen.,42 +Why was my card declined?,25 +I was charged an extra pound for no reason. Why is that?,34 +In my account I noticed my ATM withdrawal is still pending,46 +Why does my statement show a $1 charge on my account?,34 +I think my card is stolen!,41 +How long does it take for money to transfer as my balance hasn't been updated,5 +How long does it take for a bank transfer to show on my balance?,5 +What cards and currencies can I use to top up my account?,54 +For what reason did my top-up get cancelled?,61 +How long until transfers from Europe go through?,67 +I think youre system may be broken because I have tried transfer money 5x and it isnt working! I'm not doing anything complicated it is what I usually do.,35 +Reasons for top up cancellation.,61 +I want a mastercard,73 +I'm interested in learning more about product refunds.,52 +How do I turn on my new card?,0 +Why is my transfer pending when I already made it?,48 +I am missing a refund amount on my account.,51 +Some cash has been withdrawn but I didn't do it.,20 +How do I reset my passcode?,44 +I was supposed to get a refund but I do not see it on my statement. When is it going to be updated?,51 +I am looking to change my adress.,30 +What's the exchange fee?,31 +I need to order a new card as my other one was stolen.,41 +Can this app exchange American and English currency?,33 +Why is my purchase showing as pending?,45 +I have a top-up that's still pending and wanted to know about it.,47 +How many physical cards am I allowed to have?,39 +What are acceptable documents to prove my identity?,69 +"My new card just arrived, how can I activate it?",0 +Please tell me how to change my pin.,21 +What should I do? My card has been stolen!,41 +What is the procedure for me to get more cards on my account?,39 +Can you look into why my most recent top-up is showing as pending? I thought it was supposed to be instantaneous.,47 +How long will it take for a bank transfer to show up on my account? It's been a couple hours but I havnt seen anything yet. Also it's from a UK account if that makes any difference.,5 +"My transfer was declined, why is that?",27 +There are a couple payments with my card in the app I see that I didn't create. What is happening? Maybe someone gained access to my account.,16 +" +Which cash machines will allow me to change my PIN?",21 +How do I troubleshoot my contactless?,23 +I need to delete my account.,55 +Can I use my American Express card with Apple Pay?,2 +I wanted to withdraw $100 from the ATM but I only got $20,75 +What if my top up didn't work?,59 +I would like to order a virtual card.,40 +"How long do EU transfers actually take? I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet.",48 +I need to know why a money transfer is available.,48 +Is there anyway to bypass identity verification?,74 +"What about an auto top-up, is that a option?",4 +Am I able to top up with this cheque I received?,58 +want to get a new card in china,9 +"Change of location, need to change details",30 +How much do I have to pay if I want to transfer money?,64 +What is your opinion on the exchange rate?,32 +I made an online purchase and the order has not shown up. Give me my money back.,52 +I tried to use my card to withdrawal money from the ATM in Notting Hill but it didn't work. This is the first time I've tried using it. Is my card working?,26 +I want to end my account,55 +"My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what is happening?",61 +Will there be any fees for top ups?,57 +Do I have to manually top-up my account each time or will it do it on its own?,4 +Which atms allow me to change my pin?,21 +I need another card,39 +I will be traveling. Can I add money automatically?,4 +There is a strange payment on my card and I don't know what to do.,16 +Is there a way to reset the passcode?,44 +Can I cancel a transaction?,8 +What countries do your services support?,24 +"Is something wrong with my account, my balance didn't change after I transferred some money",5 +"I am worried about the amount of my cheque, which should be credited to my account few days before. As i have already sent you the cheque.",6 +What's the deal with verifying the top-up?,71 +How low does the balance have to be before the system updates?,4 +How do I transfer cash my into my account?,65 +Why was I charged a fee for my withdrawal?,19 +"Hello, there was an error while attempting top-up with my card this morning. I was able to use the card two days ago with no issues. Could you please assist?",59 +There is a payment that is not mine in the App.,16 +When will my new card be delivered?,11 +"The ATM at Metro bank on High St. Kensington didn't return my card, and the bank is now closed. How do I get back a card swallowed by an ATM?",18 +My statement does not reflect that a refund has been issued,51 +Can I use my card in Austria?,24 +" +I put the wrong pin too many times and now it is blocked. Can you help me unblock it?",49 +What is this withdrawal as I do not remember making it.,20 +Do you charge anything for topping up?,56 +What is the minimum age required to open an account with your service?,1 +I was charged more than once for a card payment I made.,63 +"Hello. How long does it usually take to transfer money to another country? I've made sure all the information is correct, but the transfer still says that it's ""pending.""",48 +I want to request a physical card,43 +Help! I've forgot my app passcode!,44 +Is there a limit for top ups?,60 +Can I use an auto top-up option?,4 +I think the bank made a mistake on the exchange rates,76 +"I made a transfer and the receiver did not get the right amount its lesser than what it should be,Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done",64 +The amount of cash I selected to withdraw is different than what I received.,75 +The cast deposit from a week ago still is not in my account. Why?,6 +I am wondering if International Transfers take longer. I a made a transfer from France two days ago and believed it would be here already. Please let me know when I will get it!,5 +"I needed to make a payment on my account, but I typed in the incorrect number. The app won't allow me to cancel this transaction. I need it cancelled ASAP!!",8 +i didnt do this charge,16 +Is my PIN recorded anywhere?,38 +I want to have an item refunded can I do that?,52 +What do I do if my card is stolen?,41 +DO I have to be 18 to open an account?,1 +How can I pay for top-ups?,54 +"Recently, a few weeks ago there was a transaction made on my account by some seller that I don't recognize. I am very certain that didn't happen and will like for you to trace back to make sure.",28 +I was refunded the money for something I bought already.,53 +"Can you explain your refund policy, please?",52 +where is my new card?,11 +Is it possible to get one of your cards in the European Union?,24 +I need help fixing my contactless. It's not working anywhere I go today.,23 +Tell me how to verify a top up.,71 +What do I do if my phone was stolen?,42 +I want to know your exchange rates.,32 +Can i top up by card?,62 +I am concerned that I am being doubled charged for several items purchased in the past week. Please review my statement and correct.,63 +Where did this extra €1 fee on my statement come from?,34 +I need a new card before it expires.,9 +"Hi, Last week I have contacted the seller for a refund as directed by you, but i have not received the money yet. Please look into this issue with seller and help me in getting the refund.",51 +I entered a wrong PIN too many times. How can I fix this?,49 +My passcode is not being accepted,44 +There's a payment in the app that I didn't authorize.,16 +I have have multiple charges for one transaction.,63 +I have been charged a fee for getting cash,19 +"In a month, my card will reach its expiration date, am I required to request the next card?",9 +I would like to get an account for my child.,1 +My card expires next week. How do I get a new one?,9 +Explain to me how to verify the top-up card.,71 +"If I can, I would like to get both Mastercard and Visa from you.",73 +How long will the $1 charge show as pending?,34 +Who can purchase a disposable virtual card?,37 +May I get my salary paid out in a different currency?,50 +who charged my card,64 +"One of my card payments, I don't recognise the name of the merchant.",16 +What is going on with it saying my card payment was declined?,25 +where is the code for verifying the top up card?,71 +My transfer says pending. What does that mean?,48 +How long will a transaction to a friend take?,66 +I just looked over my statement and I don't recognize the name of a card payment.,16 +I would like to get a few more physical cards.,39 +Where can I find my fund information?,70 +What is the exchange looking like?,32 +"I want a disposable virtual card, how do I do that?",37 +I would like to cancel my previous purchase.,52 +Does it cost anything to transfer money for a top-up?,56 +"Hi, I have an apple watch. How do I use it to top up my card?",2 +"I'm checking my statements and I saw a purchase from a couple weeks ago that I don't recall at all. Not only that, but I don't even know the business that charged it. I'm not sure if I did it or not, but can we check it and see if we can trace it back to make certain?",28 +Why am I being charged to transfer funds?,64 +Can you change my currency to EUR?,36 +Why is there a cash withdrawal I didn't make?,20 +How do I know when my card will expire?,9 +Yesterday my phone was stolen from me :( What do i need to do about it?,42 +how do I find the code to verify the top up card?,71 +"Hello, Please look into this matter urgently. As i have lost my wallet and i can see one withdrawal, now i do not want to loose more money.",20 +I need to find out where the card is that I ordered.,11 +Someone stole my card!,41 +Im going to need to make a transfer from a UK account but I need it to go through ASAP. Is that going to be possible or will it take forever?? Im hoping it will be a couple hours and not a couple weeks.,5 +Will there be a fee if I receive a SEPA transfer,56 +My top-up failed to go through.,59 +Is there a way to track my card?,11 +I am out of money in my account and I was wondering if I could do a bank transfer is put more in it?,65 +I can't remember my password.,44 +When can I expect the transfer to be complete?,67 +Are extra charges added for sending out additional cards?,39 +What are you exchange rates?,32 +I just got my new card and tried using it and it was declined?,25 +I swear that there are 2 payments on the app that I didn't make. Could my card me stolen? Please advise what I should do.,16 +How do I use a check to top up?,58 +"I sent a payment, but the person I sent it to says they don't have it",66 +How do I fix a transaction to the wrong account?,8 +"Hi, I am experiencing problems while trying to top-up with my card. I have never experienced any problems doing this before. Could you please help me?",59 +What is my top-up limit?,60 +Tell me your opinion on the exchange rate.,32 +The exchange rate you are using is really bad.This can't be the official interbank exchange rate.,17 +Do the disposable cards have restrictions?,29 +google pay top up did not work,2 +How can I add a new card?,13 +Can you make exchanges using the EUR?,36 +Can money be exchanged from one currency to another?,33 +Why is this beneficiary being rejected?,7 +What am I supposed to do if the funds haven't show up from a transfer completed this morning?,48 +"If I want to get an account for my daughter, can I do that?",1 +What's the web address to unblock my pin?,49 +I've just been married and need to update my name,30 +my card was frozen due to putting in the wrong pin too much. how many tries do i have,26 +I need a Visa and a Mastercard from you.,73 +How can I verify the top-up card?,71 +What can you use the disposable cards for?,37 +Why are top-ups being verified?,71 +Using international ATMs messes up the exchange rate.,76 +Why did my cash deposit not show up?,6 +Someone hacked into my cards account.,22 +When I was abroad the exchange rate for me was wrong.,76 +Will you tell me how to exchange USD for GBP in the app?,33 +What does pending payment mean?,45 +How old do my kids need to be to open an account?,1 +How come I got charged extra for withdrawing cash?,19 +Why is my identity not being verified?,68 +I think my passcode was changed,44 +What do i do to get a physical card?,43 +why am I being charged a fee for transferring money ?,64 +What is the reason a transfer shows as pending?,48 +Can you tell me when my card will arrive?,12 +What should I do if I have used all of my PIN tries?,49 +How can I tell where the money came from?,70 +What will I need to verify my identity,69 +Do the disposable cards have any restrictions on them?,29 +Still waiting on my refund...,51 +Will a cheque suffice?,58 +How do I deposit through bank transfer?,65 +What do I do to get ahold of my own card?,43 +I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?,75 +Will my new card work outside of the EU?,24 +I've got a repeated tranasaction on my card.,63 +What information do I need to gather in order to activate my card?,0 +Is there a limit on disposable cards?,29 +Why won't my transfer go through?,35 +Which foreign currencies do you accept for adding money?,54 +Will my pin number be sent with my card?,38 +When can I expect money to be transferred to my account?,67 +"I was abroad and needed some cash, but I think the wrong exchange rate was applied to the transaction.",76 +"Hello, I made a payment with my card and it's not working. It's been a while and still says its pending. Can you tell when this will go through?",45 +Would it be possible to activate my card?,0 +Is it possible to top up using a cheque?,58 +Why can't I edit my personal details?,30 +I have two of the same charges on my account!,63 +I received my new card. Where is it in the app?,13 +Looking at my statement I see that I was double charged for a payment I made.,63 +Can I verify my top-up card?,71 +Why are you not accepting my transfer!! I've tried a couple times already now and it just keeps showing an error message,7 +where is this money from,70 +my atm transaction was wrong,75 +Why did you charge me extra for withdrawing money?,19 +Why did my exchange rate change?,76 +i can not see my top up,62 +Where do you need to live to receive card,43 +My currency rate is inaccurate.,17 +I'm trying to use a cheque to top up,58 +Can I keep using my card after it expires?,9 +Where can i find the virtual card?,40 +How fast can I transfer something from China?,67 +I'm still waiting for a money transfer to show.,48 +How can I get a refund for an item I purchased but has not yet arrived?,52 +I thought it was free to make a withdrawal. So how much does it cost now?,19 +Can I use check to deposit?,58 +Changing my PIN,21 +"My card payment was reverted, why?",53 +My balance is not what I thought it was following an ATM withdrawal,46 +"If my card expires next month, will I need to order a new one?",9 +Why is the cash not showing in my account for the check I deposited?,6 +"If I am not in the country and I need to change my PIN, how can this be done?",21 +i asked for 100 only got 80,75 +"There is an unexplained $1 charge on my statement, can you please explain this to me?",34 +How do I top-up automatically?,4 +"I made a transfer and according to the receiver ""they haven't received the right amount"" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this,what should be done",64 +My payment has been cancelled,53 +Will I be charged a fee to top up using a debit or credit card?,57 +Can you tell my why my funds transfer did not work properly?,35 +"If I don't live in the UK, can I get a card?",24 +What kind of money can I hold?,36 +I'm not able to verify my identity.,68 +I seem to be having trouble with my Google Pay Top. Can you please help?,2 +the exchange rate is wrong from something I got in another country,17 +What do I need to do to request cash back? The ATM actually just gave me the wrong amount. The app I actually chose the right amount.,75 +What's the limit to how much I can top up?,60 +What happened to the money that I deposited?,61 +My passcode won't work.,44 +I would like to transfer money from my checking account to my savings account.,65 +Can I receive my card anywhere?,43 +Are there limits with top-up?,60 +I noticed my transfer was declined.,27 +What does the decline message mean,27 +In which countries can I get a card?,24 +The exchange rate for case abroad is applied wrong.,76 +"lost my phone, what is account security?",42 +What currencies can I use?,54 +"Hello. I tried doing a topup and I thought it worked, but now the money is no longer in my account. Can you explain?",61 +Do you support other currencies?,36 +"When I tried to top up using my card, all of the money disappeared.",62 +Please tell me the steps to verify my identity.,69 +Could you tell me about the restrictions that are on the disposable cards?,29 +I was wondering if you will take any fees in exchange for top ups?,57 +Could you please help me figure out why the seller has not received their money after I sent it.,48 +What is the maximum top up?,60 +What are the currencies that are accepted to add money?,54 +Is there a way to set up an auto top-up?,4 +I no longer want to keep this account.,55 +How do you determine exchange rates?,32 +Is there a way to order a virtual card on the website?,40 +Can I have a spare card for this account please?,39 +What steps should I take before my card expires?,9 +There are two of the same charge on my statement.,63 +Will the duplicated payment be refunded?,63 +I was charge a fee that I wasn't told about,64 +What is needed for my daughter to open an account?,1 +Do I pay extra for exchange?,31 +How can I replace an expired card?,9 +My account isn't showing the refund,51 +Is there a top up fee?,56 +Where are the cards transported to?,43 +I have one other credit card from the US. Do you take that?,54 +"When I got my cash, the amount was not what it should have been, based on the exchange rate.",76 +My card is about to expire. Where do I get a new one.,9 +what is the fee for topping up by card?,57 +"I found my card that I thought I had lost, I need to reactive it, please help.",13 +What countries can I use your services?,24 +I need to cancel a transaction.,8 +Can I get a full list of instructions for identity checks?,69 +How can I get disposable virtual cards?,37 +Are there top up charges for US cards?,57 +Where is the refund on my statement?,51 +I need to add my new address now that I've moved.,30 +Can I get an auto Top-up?,4 +Is a physical charge extra,43 +I am not sure but someone else might be using my card,22 +What do I do if I can't prove my identity?,68 +What do I do about my expired card?,9 +How can I obtain a disposable virtual card?,37 +Tell me why my transfer is declined.,27 +What's the best way to use a cheque to top up?,58 +How do I go through the identity checks?,69 +Help! The app says I took out cash but I didn't!,20 +Where can I get my currencies exchanged?,33 +Can you assist me in acquiring a virtual card?,40 +I am looking to transfer some money from my other bank account into this one.,65 +How can I check to see where my funds come from?,70 +My card stopped working after multiple transactions. Why?,14 +In the app I see a direct debit that I don't recognize.,28 +"After I got my cash, I found out my exchange rate was wrong.",76 +lost my card in atm,18 +"The transfer keeps failing , I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, Would you please check the issue?",35 +Can you please explain how bank transfers work?,65 +Is there a way to change my PIN without having to go to the bank?,21 +Can you tell me why my top-up failed?,59 +I don't understand why I was charged extra for withdrawing money?,19 +There is the same transaction showing more than once.,63 +I might have been charged on my debit statement by fraud.,28 +I don't see the verification code for my card transfer.,71 +what is the price of a transfer?,56 +When are you going to activate my card?,0 +The money disappeared when I tried to use my card to top up.,62 +How can i make my card active?,0 +"So, I am in the middle of purchasing a flat. I need the money for the first mortgage payment and it is not going through. I keep receiving an error. Can you find out what's going on and help me complete this transfer?",35 +"I need you to stop the transfer I just started as soon as possible, I just realized it's not correct!",8 +My top up has failed,59 +I would like my refund for this item I bought.,52 +When will my returned transaction show up on my account?,51 +Please explain why my top-up didn't go through.,59 +There is a €1 fee on my account I didn't authorize,34 +Can you please explain disposable virtual cards for me?,37 +"My top-up does not seem to have worked, what went wrong?",59 +Please send me a disposable virtual card.,37 +There are strange transactions on my account. What should I do if I think someone stole my details?,22 +Did you deactivate my card it's not working anymore,14 +How do I get a new card when my old one expires?,9 +Can you tell me when my money transfer will go through,48 +I deposited a check a few days ago and it's still not gone in! Please help me with this,6 +"I think something is wrong with your top up. I've been waiting a little over an hour for this to go through, can you send it through for me?",47 +I forgot my pin and am blocked now. Can I reset it somewhere?,49 +How do I order a replacement for stolen card?,22 +Will I get a Visa card or Mastercard?,73 +Why is the app showing a still pending message on a withdraw that has already been done?,46 +"Hello, I just checked my card transactions and saw that I was charged twice for a restaurant visit I did earlier this week. Is it possible to remove one of them and get my false paid money pack?",63 +Help me order my card.,43 +I don't know what pending transaction means.,45 +Why do I need top-up to be verified?,71 +What should I do if my card doesn't work?,14 +"It is still pending, I am still waiting. Your system just shows my top-up as pending. What is happening?",47 +I want to close my account due to poor customer service.,55 +I need to make multiple disposable cards in a day.,29 +How do I authenticate my top-up?,71 +Looks like my top-up has been cancelled,59 +I just had a wedding and I want to take my spouses name.,30 +The app failed to verify my id.,68 +I would like to know what exchange rates you use?,32 +there is a debit i dont recognize,28 +I couldn't transfer to an account.,7 +Will my money be of equal value when I travel abroad?,32 +I would like to have assistance with activating my card.,0 +I think I lost my phone. Is there a way to prevent anyone from getting into my account on it?,42 +How do I reactivate a card I thought I lost?,13 +I see a direct debit transaction in my history that I did not set up.,28 +I'm having difficulties changing AUD for GBP. How do I do this?,33 +When I received my cash; they had my exchange rate incorrect.,76 +How can I get my card out of the ATM?,18 +When will my deposit post to my account?,6 +Where can my card be used?,10 +Why won't my top up work,59 +Where are the ATMs that I can use Mastercard?,3 +There is a strange 1£ charge that appears as pending on my statement. What's the cause for that? I haven't purchased anything for a pound.,34 +What do I do if there is an electronic debit that is not correct?,28 +I don't think I was supposed to be charged so much.,64 +"My card is about to expire, what do I do?",9 +What is the estimated wait time on a US transfer into my account?,67 +what is the most money i can top up?,60 +Am I allowed to get an account for my daughter?,1 +I think my wallet fell out on the Tube today! I realized as soon as I got to my desk. How do I cut off the card?,41 +why did my account decline a incoming transfer,7 +When will my account receive the money?,67 +Which fiat currencies are supported for holding and exchanging?,36 +What's the limit on total number of cards I can have?,39 +Can you tell me where to find my top-up verification code?,71 +Rates were applied wrong while using foreign currency at an ATM.,76 +"I want a Mastercard, instead.",73 +"In the app, how can I make it show the new card that arrived?",13 +There is some odd 1£ charge that appears as pending on my statement. What's that about? Pretty sure I haven't purchased anything for a pound there.,34 +I'd prefer a Mastercard.,73 +Can you tell me how to tell where my funds come from?,70 +Why use a disposable card?,37 +Why hasn't my cheque processed?,6 +I did not receive all of my cash back,75 +Where can I edit personal details?,30 +"While doing a transfer, it says declined.",27 +"I put money into my account in the form of a cheque, but my balance did not change.",6 +i have been trying to top up my account with a check but it won't work,58 +Can I possibly change my currency to another?,33 +Is there any cost to change foreign money to local?,31 +"I tried to withdraw some funds from my card, but was declined. How can I get my money?",26 +Why did the ATM take my card and keep it?,18 +Explain why my top up has been reverted please.,61 +Is there a way to link the card i just got?,13 +Why do my transfers keep failing?,35 +I just had my card get declined at the ATM! I need to get money out but I am unable to. Why has this happened?,26 +"Hello, I noticed there is a payment from my card to a business that I am not familiar with. I definitely did not make this payment.",16 +I'm still awaiting for the completion of the transaction.,66 +Where do i go to receive a virtual card,40 +Why is the transfer still pending? Can I do something?,48 +What is the process to link the new card?,13 +The currency exchange for my purchase in foreign currency is incorrect.,17 +I topped up about half an hour ago and the charge is still pending. I'm a new customer and today is my first time doing this. Can you fix it? It doesn't seem to be working.,47 +How long will it take the money to appear in my account?,67 +How can I change my PIN without going to the bank?,21 +Someone might be using my card. What should I do?,22 +What countries do your accounts support?,24 +I make payments for my place abroad using this account and since i use it so frequently I was wondering why did the fees increase suddenly rather than decreasing? I would think customers like me should receive incentives for using your service,64 +"When my card expires soon, how fast is the replacement card sent and what are the costs?",9 +Please provide details on how to top up my account using transfer option,65 +My card payment failed.,25 +If my card is about to expire how long would it take to receive a new one and how much would that cost me?,9 +I am yet to receive my pin.,38 +When do I get my card PIN?,38 +"I deposited a check yesterday to up my account balance, but that deposit hasn't shown up yet. It's been a day already!",6 +How do I verify the source of my funds?,70 +Why is there a direct debit to my account? I didn't do that.,28 +Which ATMs accept this bill of fare ?,3 +Is my transfer pending?,48 +Am I getting charged for making a payment?,15 +Where in the European Union can I get a card?,24 +I will not be able to verify my identity.,68 +"I tried to add a topup to my account but the money isn't there, anymore. Did I do something wrong?",61 +Are you sure this is the interbank exchange rate? This rate is really bad.,17 +How can I get my money back for a payment i didnt make,28 +what are the reasons why you would not be able to process a payment,7 +"I thought I can make transfers for free, this is not fair. I bought something online from abroad and there was some weird additional fee that I've never seen before?",64 +Can I have a tangible form of my virtual card.,43 +How much would I be charged for a transfer?,56 +I can't activate my card?,0 +How can I get cash back? The ATM just gave me the wrong amount that I've been actually charged though...,75 +How do I change to a different currency?,33 +I have been charged twice for the same transaction.,63 +Where can I find how to change my name?,30 +Can I add a card back to the app?,13 +I was given less cash then I wanted.,75 +i need a virtual card,40 +"Money was taken out without my consent,",20 +There is a direct debit set up that was not authorized by me.,28 +Why can't I make a transfer?,35 +How come there is a duplicate charge on my card?,63 +How do I take a block off my card?,49 +What is the reason for the identity check,74 +It appears my top-up has not gone through.,47 +Why does my top-up get cancelled?,61 +"I got a message saying I made a withdrawal from the bank machine, but I did not.",20 +Why did I get less cash than what I asked in the ATM?,75 +What can I do to track the card you sent me?,11 +Can I still use my account without verifying my identity?,74 +How much would it cost me for a bank transfer to top up my account?,56 +Is it okay to hold money in multiple currencies?,36 +Can someone please explain to me where my source of funds came from?,70 +I can't access my account.,44 +I want to get a Visa,73 +How do I protect my phone from someone using it after I lost it.,42 +The exchange rate is incorrect on an item I recently purchased in a foreign country.,17 +I was checking my statement and I think one of my card payments has reverted,53 +What is this extra fee while I was doing a transfer?,64 +Why can't I see my funds after I topped up?,47 +I ordered a card and would like to know how to track the delivery progress of it.,11 +"How long do transfers from a UK bank account usually take for you? I just made a transfer and I'm not seeing anything, wondering if it worked",5 +I see cash in my app but I did not get it.,20 +I made a card payment but it didn't work. Why not?,25 +"I want to hold and exchange fiat currencies, what can I use to do so?",36 +When will I receive my card?,12 +I don't have my mobile device and am unable to make the payment because I forgot my details.,42 +Why was I declined from getting cash?,26 +What information do I need to see my source of money?,70 +Help! The app has an ATM withdrawl that I didn't make.,20 +Is there a way I can check on the card on route to me?,11 +I bought something and already paid for it but now I don't see it.,53 +I want to get a Visa card,73 +Why can't I use a disposable card?,29 +I can't find the card PIN.,38 +I bought an item and now I want a refund.,52 +Will I be charged for adding money by transfer?,56 +My payment has an incorrect exchange rate.,17 +What is this random charge of one pound doing on my account?,34 +"I transferred money from the US, How long does it take?",67 +What if I need to use GBP instead of USD?,33 +I put money in my account a week ago but its still not there?? What happened to my money?,6 +Why can't I transfer to another account?,7 +Can I choose whether I receive a Visa or a Mastercard card?,73 +How long is the wait for a money transfer to post?,48 +"How long does it typically take a transfer to go through? I sent some money to a friend earlier today, and she really needs it. It still is a pending transfer, even though I sent it a few hours ago.",66 +What if I want to add a card I already have to the app?,13 +I NEED HELP WITH MY CARD!!!!! please. It keeps getting declined when I try to use it. I have tried a few times to use it and it keeps getting rejected. I have no idea why.,25 +I would like to verify my source of funds.,70 +How can I check on the status of my new card?,11 +My top-up is taking a while to process!,47 +I want this fee reversed from my account.,52 +Are there any charges for receiving money?,56 +Card activation steps,0 +Why has my payment been reversed?,53 +Why was I charged this extra fee while doing a transfer?,64 +"On my app I can see that a direct debit payment that I didn't do, appears.",28 +I have an unknown direct debit payment on my account,28 +Why isn't my id verifying?,68 +When will my transfer process?,5 +The exchange rate for my card payment doesn't seem right.,17 +Could I get a MasterCard and Visa from you?,73 +Can you please tell me why my cash withdrawal is still pending?,46 +Problem verifying my account,68 +Is it possible to cancel a transaction?,8 +What are the fees imposed when I make a transaction?,15 +The exchange rate you are using is bad.This can't be the official interbank exchange rate.,17 +when will the balance on my account change form a transfer,5 +How many times can I auto top-up?,4 +I was only given $20 when I tried to get $100,75 +Some cash I didn't get shows in my app,20 +When will my transfer move out of pending stage?,48 +My account did not allow the transfer.,7 +What is this fee debit on my account?,34 +Can I use my virtual card for recurring monthly payments?,72 +I topped up my account but the app failed to process it.,59 +Card payment has be declined.,53 +What type of ID do you accept?,69 +I want to do a swift transfer,56 +Which currencies are allowed?,36 +How long will this transfer from europe take?,67 +Why is the exchange rate on my card payment different than I expected?,17 +Can someone please tell me how much I can top-up?,60 +i do not know what this charge is for,28 +"I received my card, how do I get it to work in the app?",13 +"I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this?",75 +"I'm not happy, I want to close my account.",55 +Where do I order additional cards?,39 +There was a strange transaction made on my account a couple weeks ago by a seller I don't recognize. May you please check on this transaction for me.,28 +What do I do to lock my phone after losing it so my account isn't accessed,42 +"Hello. Please, would you tell me if you have or have not received funds for a refund that I recently requested for a big purchase? I've contacted the merchant, but I can't tell that they have taken any action on it.",51 +Am I allowed to transfer money to a beneficiary?,7 +"One of my charges was declined, but the second one went through. But I notice on my App that one of them has gone through, and the other one is still pending. Please ensure that only one charge is processed. Thanks",63 +I can't get my virtual card to work at all,72 +When will I have access to my pin number?,38 +I need to transfer something to China. It is urgent. How many days will it take to get there?,67 +What are the steps that I need to take to activate a new card?,0 +I purchased something overseas and the incorrect exchange rate was applied.,17 +"I'm currently not in possession of my phone, is it still possible to go about things normally without access to the app?",42 +"I would like to track a card sent to me, how do I do that?",11 +I tried withdrawing but my cash is not showing up?,75 +I thought you guys offered free transfers. Why was I charged?,64 +I am having trouble activating my card.,0 +Where do I go to add a new card?,13 +Why was I charged $1 in a transaction?,34 +Help me verify my identification.,68 +Why was there an extra charge when I transferred money?,64 +I requested a refund from a merchant but don't see the money in my account. Are you able to check with the merchant or process the refund manually?,51 +Can I check my recent refund in my statement?,51 +Do you need my birthdate?,74 +What kind of fees will I pay when I transfer?,64 +I need to know what charges I will incur for using a European card for top up.,57 +"May I reactivate my card? I previously reported it lost, but have now found it safe and sound.",13 +Why has my card payment not yet been applied to my account?,45 +I did a money transaction and the recipient doesn't see it,66 +When will my transfer be in my account?,67 +I was charged a fee with my cash withdrawal that I shouldn't have been charged.,19 +What is the foreign exchange rate you will apply?,32 +Please tell me how the exchange rate is determined. I was expecting more money for the transaction.,76 +"Hi, I am interested buying crypto currency but unable to purchase it through the application. I do want to do the exchange, Could you please let me know what is the problem?",7 +Why did I not get my refund yet?,51 +How do I find out my source of funds?,70 +I'd like to use my American Express to place money into my account.,54 +the exchange rate was different than expected,76 +My account shows a direct debit charge that I have never seen before,28 +Can you tell me the status of my new card?,41 +How old do you have to be?,1 +I would like to have a physical card to carry around and use. How can I get one?,43 +What caused my transfer to fail?,35 +How does the exchange rate work?,32 +Can I use my card in another institutions ATM?,3 +The ATM did not give me as much cash as I requested.,75 +My card hasn't arrived in the mail yet. I ordered it two weeks ago. What can I do?,11 +I bought something online a week ago and i never got it in the mail.Can I just get my money back now I don't want to keep waiting on something that isn't going to show up.,52 +"Please cancel my most recent transfer, it was a mistake. This is an emergency. It needs to be canceled before it goes through.",8 +I did a cash deposit to my account but my balance is still the same. What happened?,6 +How do the foreign exchange rates work?,32 +How do I know if my top up worked?,59 +Am I able to top up with Apple Pay?,2 +"Declined, transfer not completed.",27 +I want to apply for a Visa card.,73 +Can you tell me what i steps i should take since my card was stolen?,42 +How do I get unblocked?,49 +What do I do if I see a cash withdrawal on my account that I don't remember making?,20 +where is my unknown payment from?,16 +How do i change my identity?,69 +How do I update my address?,30 +My card won't work at all for anything.,14 +Could you please freeze my card immediately?,41 +My card don't work.,14 +"I need to order a new card, can you please direct me to the virtual cards?",40 +Can I exchange currencies usign this app?,33 +I think my card has been compromised in some way.,22 +I had to pay a pound more than I anticipated!,34 +I have been travelling overseas and I need to change my PIN. Can you tell me how this is done?,21 +I did not receive the right amount of cash.,75 +Why have I been charged a fee for card payment?,15 +How many days does it take for a transfer to go through?,67 +"Hello. I bought an item a while ago, and have since requested a refund. However, upon checking my online statements, it seems that I haven't been issued a refund yet. How can this be remedied?",51 +Editing my personal details,30 +What top up charges are there for US cards?,57 +I must make several disposable cards every day.,29 +I believe that my card has been stolen!,41 +"Is there something wrong with my card payment? It's been pending a really, really long time.",45 +"I tried using a check to update my balance, but it isn't work? Is something wrong?",6 +I need to know where I can withdraw money.,3 +I need info on activating my card?,0 +how is it possible to add another card to account,39 +Someone else might be using my card without my permission.,22 +What happens with the duplicate charge in my account?,63 +I would like to dispute a direct debit transaction,28 +What is the average pending time for a transaction?,48 +What's the process for topping up my card?,62 +"I am waiting on this refund, hurry up.",51 +My passcode was denied.,44 +Can my children get an account?,1 +I just got refunded for my purchase over two weeks ago,53 +My cheque is slow to cash,6 +When do I see my recent refund in my statement,51 +What currencies are available for my use in holding and exchange?,36 +Is there a tracking number for the card you sent me?,11 +Can I set it up to add money every few days automatically while I am traveling?,4 +I had a dollar charged to my account that's still pending and wanted to know what the charge is for?,34 +Why did my card get charged twice for a transaction?,63 +A transfer has been made in my account that I need to cancel. This was a mistake on my part and I hope we can get this resolved quickly.,8 +Are there any places that won't take my card?,10 +Why was I charged a fee for using my card,15 +How do I add a card on to the app?,13 +"I have a disposable card, how many transactions can I make?",29 +I'm due a refund and it is not on my statement.,51 +My card was stolen last night.,41 +The atm wouldn't give out cash,26 +Can I activate a card in the app?,13 +"how many virtual cards can i have, i want 8",40 +"I made a transaction, but I made it to an account I didn't mean to make it to.",8 +How much for an actual card?,43 +How do you calculate exchange rates?,32 +I really was trying to complete this exhange. I was trying to purchase some crypto but the app won't allow me to do it. Can you tell me what's going on here?,7 +I need my card to be delivered fast,12 +There was an unexpected fee for my cash withdrawal!,19 +There is a record of payment I never submitted on the app.,16 +I need to change my personal details in my account.,30 +Is there a limit to a disposable virtual card?,29 +I was charged twice for a few things this week when I only bought one. What do I do?,63 +I have an emergency and lost my phone. I need help accessing my account.,42 +How do I input a new address?,30 +i would like to top up with check,58 +Why hasn't my account updated to reflect my current balance?,5 +"My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?",41 +Why isn't my card working anymore?,14 +Do I have to go into the bank to change my PIN?,21 +The app does not know it is me.,68 +How come the ATM won't give me my money?,26 +It says pending status for my payment. Why?,45 +I do not want a VISA card.,73 +I had to pay one pound more than the set price!,34 +Where in the app do I go to verify my identity?,69 +Can I get money out of any machine?,3 +How can I cancel my transfer?,8 +Is there a fee for a cash withdrawal?,19 +What do you need for the identity verification,69 +"My money has disappeared. I had recently added money in, and saw it was there and went through. Now it's gone. What is happening?",61 +I was under the impression ATM cash withdrawals were free. Why was I suddenly charged for my most recent ATM transaction?,19 +I need a new card and I live in the United States.,24 +How long after I receive my statement can I dispute payments on it?,28 +What should I do if I can't use my card?,14 +Is it possible to have an item refunded?,52 +I was using a foreign currecy to make a payment and the applied the wrong rate.,17 +I keep checking my statements but nothing shows up. I requested a refund a long time ago but seems it's not reaching my account for some reason. Would you please help me get the money back from the seller.,51 +I need some help figuring out what this strange payment is on my account. It's stays pending and won't go away.,34 +Is my credit card supported for top-ups?,54 +Will you tell me how I am supposed to use the disposable cards?,37 +What are your exchange rates calculated from?,32 +Why can I not transfer money into my account?,65 +"Looks like my card payment was made twice by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?",63 +Do I get any sort of discount on volume for a lot fo currency exchanges?,31 +When I topped up the app reverted it.,61 +Where did the money I deposit go??,6 +Can I use my account before the identity verification is complete?,74 +Why was my card declined in a shop?,25 +Where do your cards get delivered to?,43 +Am I supposed to verify my identity?,74 +"I'm having money transferred from Europe, how long will this take?",67 +Please give me a Mastercard instead.,73 +Is it simple to transfer money using my credit card?,62 +is it possible to top-up with google pay.,2 +Everything was stolen from me. I can't use the app. Please advise.,42 +"Hello, I noticed the money for an item I purchased online and have already received has been returned to my checking account. Was there an issue with the merchant accepting my payment? Or, possibly, with the bank sending it?",53 +Is there a problem with your system being down or something? I have already tried 5 times to issue a standard transfer but I'm getting nowhere.,35 +Why did my money disappear when I topped up??,61 +This transaction needs both a Visa and a Mastercard.,73 +why does it take so long to verify my id,68 +"I just transferred some money into my account and do not see it updated yet, can you assist?",5 +Is there a charge for exchanging foreign currency?,31 +Is there any limits I should know about if I'm going to use a disposable virtual card?,29 +My new card needs activating.,0 +"On a card top-up, where can I verify?",71 +Show me how to look at the source of my current funds?,70 +My account is depleted. Can I transfer funds from another bank?,65 +A cash withdrawal that I didn't authorize is shown on my account - can you please cancel my card as soon as possible?,20 +Can you please reactivate my card?,13 +I've been trying to make a transfer and it doesn't seem to be working. (5 times) What is wrong with your system?,35 +I requested a higher amount for my cash withdrawal,75 +my phone was lost,42 +Why would my beneficiary not be allowed?,7 +Will my GPB update my salary,50 +Is there a specific date i can have it delivered?,12 +What limits are there on the virtual cards?,29 +Can I use app to unblock my card?,49 +How long does it actually take my card payment to make it to the account? I've made a payment a couple of days ago but it hasn't moved since.,45 +One of my card payments looks like it's stuck but I have made the payment days ago. How long until the payment will be applied to my account?,45 +Is it possible for friends to top up my account?,62 +You advertise no fee when paying with a card then my statement shows a fee.,15 +How do I create a disposable virtual card?,37 +Which ATMs take the card?,3 +I got a new address and need to change my information.,30 +I have a pending payment on my card. Why?,45 +I got cash and the exchange rate should have been different than it ended up being.,76 +Can I use this card at any ATM?,3 +I hope to get a Visa card,73 +I am unable to prove my identity,68 +How long does it take for my id to verify?,68 +How do I know where my funds come from?,70 +Why can't the recepient of my money transaction see it?,66 +What are the reasons why a card payment would be declined?,25 +Do I have to pay for a physical card?,43 +I was mugged. They took everything. I can't use the app. What do I do?,42 +Is there a charge for topping up by card?,57 +"i need help, i lost my card",41 +The amount of cash I received did not match the amount I requested,75 +"I am in desperate need to transfer funds from another account that i have into this one, how do i do that?",65 +where can i deposit a check,58 +What is the number of transactions I get with a disposable card?,29 +Am I able to get a refund for something I bought?,52 +Can I change my PIN at any cash machines?,21 +Can I use google pay for topping -up,2 +Am I able to get this shipped to China?,9 +"When I got cash, my exchange rate was off.",76 +My transfer is stuck pending? How do we fix it to it goes through?,48 +My statement contained a one pound extra fee,34 +Are there limits as to where my card will be accepted?,10 +I don't have the means to prove my identity.,68 +Could I get tracking on the card?,11 +Are refunds allowed for certain items.,52 +I need my purchase cancelled.,52 +What is this witdrawal,20 +I got less cash than what I specified for through the ATM.,75 +Is there a reason my refund isn't showing on my statement?,51 +"My wallet isn't showing my top-up, did I do something wrong?",62 +Why would I be charged an extra fee while doing a transfer?,64 +"I don't think the transaction has gone through, so can I cancel a transfer?",8 +I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's wrong?,27 +can I use it all over the world?,24 +Tell me why my card payment would be reverted.,53 +"I want to reactivate my card, I thought I had lost it but found it again this morning.",13 +I was overcharged an additional pound.,34 +"I have a strange transaction for £1 on my statement, what is that?",34 +Is there a charge to use a Top up card in the US?,57 +Talk me through modifying my details.,30 +Why isn't my google top-up pay working?,2 +What businesses can I use this card with?,10 +My card payment has failed.,25 +I seem to have lost my card.,41 +"I've been waiting for 3 days, why is my withdrawal still pending?",46 +Will my other US credit card be accepted?,54 +How long until the card arrives?,12 +When will my cash withdrawal show/,46 +Does Google Pay offer a top up option?,2 +I really need to top-up my card today urgently but my card keeps getting declined!! Can you please help me with this problem or let me know if you have any alternatives,59 +What happened to my Top-Up? It's not reflected.,47 +Do I have to use bank approved ATM's,3 +I took out money and there is a fee. Why?,19 +What do I need for activation of my card?,0 +Why is there a €1 charge on my statement?,34 +Why is there a pending time on my transfer?,48 +Can I exchange from USD to GBP?,33 +Can you tell me why a cheque deposit isn't showing in my balance?,6 +Can we skip verifying?,74 +Will my card be here soon?,12 +Where did my extra fee for the transfer come from?,64 +Could you please tell me why my purchases from this morning say payment is pending?,45 +What kind of fiat currencies are supported for holding and exchange?,36 +Why has another fee been placed on my statement?,34 +"I need to reset my passcode, this one isn't working",44 +I have a transfer that was declined.,27 +What do I need to do to perform identity checks?,69 +"Hi, Is there any problem with app? As i am facing some issues with the exchange of crypto currency. I am extremely interested in buying.",7 +Why was I declined when I tried to get my money?,26 +I believe my top up did not work.,59 +Where can the cards be delivered?,43 +Why was I charged a fee for debit or credit card payment?,15 +Who gets support?,24 +"Hi there, I've tried to make a transfer 5 different times and its not working. Is your system down or something?",35 +My account is locked because I used the wrong pin too many times. Please help.p,49 +Why hasn't my top up gone through?,47 +Do you accept cash?,58 +"i have tried everything to complete a transfer but can't, what should i do next",27 +"Your card pin can be changed at any Visa or MasterCard ATM with Pin services, excluding countries such as Belgium, Luxembourg, Austria, Germany, Spain, and France.",21 +What is the process to change my PIN?,21 +"When I went to $100, all the machine would give me was $20.",75 +Can I track the card that was just sent to me?,11 +Can you explain to me why a top-up would still be pending?,47 +My card is due to expire soon.,9 +Why did I get charged a fee for my card payment?,15 +Why is the cash withdrawal under pending?,46 +Who do I contact if there is a direct debit that I did not create.,28 +How do I get my cash withdrawal to show?,46 +Can I change my PIN at my local bank?,21 +I don't understand why you want so much of my personal info.,74 +Delete my account please. Now!,55 +I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?,37 +I would like to retract my purchase.,52 +would a visa or mastercard be more suited to me?,73 +I am not satisfied with your company and wish to delete all accounts immediately.,55 +"My account says there are pending funds right now from withdrawing from an ATM, but my card was declined and I never took out any money. When will that money be deposited back into my account?",46 +How do I use the app to exchange currencies?,33 +I would like to exchange currency What types are there?,33 +Am I charged a fee to transfer funds?,64 +Why wouldn't a transfer go through?,35 +Shopping on line I was declined when trying to buy something.,27 +I added money through a bank transfer and it is not showing in my balance.,5 +I cannot see a refund in my account,51 +"A card has been sent to me, how do I track it?",11 +Why is my ATM cash withdrawal not working?,26 +i put money on my card and i dont see it on the balance,47 +Which currencies do you accept for adding money?,54 +Can you tell me where my funds come from?,70 +The app does not believe that I am myself,68 +Can I get a Visa card?,73 +I don't think the exchange rate was right.,76 +I have some transactions on my account I did not make. Can you cancel my card and prevent further use.,22 +"Hello, Just now i got to know withdrawal of money from of my account. As someone used my card to withdraw amount in any odd remote area. Since i have not been in that area, please freeze my card immediately.",20 +Would you give me a mastercard and visa?,73 +Let me know when you charge for payments. I just checked the app and saw a fee that I wasn't warned about.,15 +I want to add funds to my account. What payment methods are accepted?,54 +My card hasn't arrived.,11 +I placed a cheque but the funds aren't there,6 +"Hello-Can you please help me get a refund from this merchant? I ordered a product and would like to return it. I have been unsuccessful in getting the merchant to return my request for the past several days. I understand it can take up to 45 days to process the dispute and issue a refund, however, if this can be expedited faster it would be very helpful to me.",52 +How can I tell if someone else is using my card?,22 +Is a SWIFT transfer acceptable?,56 +Can an American resident apply to get a card?,24 +"I see I was charged extra when I used the card. I am not sure why, please tell me why.",15 +I use GBP for my salary deposits. Must I set this up somewhere?,50 +How long will it take to refund me,51 +The exchange rate was incorrect for this item I bought.,17 +"I transferred money to another country several days ago, but my transaction is still pending. i have checked that the accounts are keyed in correctly. what sees to be the problem?",48 +"Hello, I have tried using crypto top up but it is not working. I had some money in my account but I'm not sure what happened",61 +How many years old do I have to be?,1 +How can my new card be renewed?,0 +The transfer that I was trying to complete was declined. What was the cause?,27 +Is the fee with my cash withdrawal a mistake?,19 +Am I able to use Apple Pay?,2 +Can I top up my account with a check?,58 +"Pending still shows on this transfer, why?",48 +Why did I get less from the ATM?,75 +"I had everything lined up to make a transfer, and then it rejected it.",27 +Is there a reason for my top up to be cancelled?,61 +Where do I find my card PIN?,38 +"When I went to get cash, it was declined!",26 +"Could not complete transfer, states 'declined'",27 +My card payment is being declined and I've tried several times.,25 +I need to check status as my friend hasn't got money I sent.,66 +I can't log in,44 +I have a cash withdrawal that I don't recognize.,20 +What are the steps for identity checks?,69 +"Hi, I was looking over my card receipts for the past week and I realize I had a charge put through two times for the same single restaurant visit. Can one of the charges be removed so that I can get the money back that was mistakenly taken from my account?",63 +What is the extra fee that was added when I used the card?,15 +It is extremely important that I cancel the transfer I made yesterday and put the money into a different account. Is this possible?,8 +I wanted to know what discounts were offered for current exchanges as it is something that occurs frequently.,31 +"I'm in Austria right now, but I really need to change my PIN right now. Can I do this even though I'm in another country?",21 +The wrong exchange rate was used for my cash withdrawal,76 +is the a reason why my transfer has failed?,35 +"I have found my lost or stolen card, would I still have to activate the new card that was sent to me through the mail in order to access my account?",13 +Verify my source of funds?,70 +I would like for someone to tell me which fiat currencies that your company supports.,36 +My app shows cash I didn't get.,20 +"Errors keep showing up every time I try to make this transfer and I am on a time crunch, could you please help.",35 +Could I raise a dispute for a large payment that i found out was not done by me in my couple of last statements? I am aware its delayed now. Please help me out.,28 +Why would I receive an error that my transfer isn't possible when I've done it before?,7 +There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.,16 +The ATM machines keep declining my card and I don't know why. I thought I had money in my account. Why is this happening?,26 +I paid two weeks ago and just got refunded,53 +I am having a huge problem with my card being declined and it's really important that I top-up today. Would you please look into this further and let me know how I can get this fixed?,59 +How do I go about topping up with Google Pay?,2 +can other people use the app to add money to my account,62 +What currences are available for exchange?,33 +I've already sent the money out and still have not received money in my account.,6 +Where are you present globally?,24 +Which foreign currencies can I get transferred into my account?,50 +I have a disposable card but it does not work?,72 +"I thought I lost my card but I found it today, so I would like to reactivate it.",13 +May I get an account for my daughter?,1 +I was just needing to know why my card got declined,25 +I'm travelling abroad but I've run into a situation where I need to change my PIN immediately. Can I do this from here?,21 +If I don't have all my documents can they still verify my identity?,69 +I don't think I made this payment that is showing up,16 +I am angry that I got charged for using my card.,15 +I am entering my passcode but getting an error.,44 +It seems that the rate I got is incorrect.,17 +"Someone has stolen my phone, what should I do?",42 +stop the transaction,8 +I tried to get cash in the ATM but it was not approved,26 +I don't recognize the direct debit payment on my account.,28 +The top-up card is verified how?,71 +Why are all my card payments being declined?,25 +"Hello, I have a pending transaction in my account due to an ATM machine that wasn't working. In any case if the transaction goes through, after how long can I get my money back?",46 +Can it automatically top up my account?,4 +"I just transferred my friend money, but she hasn't received it yet, and it's been a few hours. Can you tell me when to expect it to go through?",66 +I need to verify the source of funds.,70 +What currencies can I hold?,36 +Is there a charge for SEPA transfers?,56 +how do i find out about transfers,50 +Why did I get declined during a transfer?,27 +I need to know what foreign exchange rate I can get.,32 +I'll send a check to top up my account,58 +Can I top up my account with Google Pay?,2 +"I am calling because the ATM didn't give me the right amount of cash, but my app shows the actual amount I wanted to withdraw. What should I do to get my money back?",75 +What do you think of the exchange rate?,32 +I entered in the wrong PIN. Please help me unlock my account.,49 +"i put in money for vacation and its not showing. i need that money today, how long will it take",48 +How do I use the disposable cards?,37 +I tried to make a transfer but it failed. will you tell me why?,35 +I just got my card. It's not linked yet--how do I do that?,13 +Is there a discount for multiple currency exchanges?,31 +How can I cancel a transfer I made,8 +"A 500 pound cash withdrawal was just made from my account, but I didn't make it. I am pretty sure my card has been compromised - can you help me?",20 +"I don't see my refund money yet in my account. I asked the merchant a while ago for a refund, so I don't know what's taking so long. Can you look into it and see if the money is there, just not in my account yet?",51 +My transaction is on the wrong account.,8 +My transfer has been pending for a long time now. I already double checked my account info and it is correct. Why is it taking so long in 2018 to transfer money?,48 +I need to cancel my card. There are a few charges from a couple days ago that I didn't make. Can I get credit for these charges?,16 +"I've obtained the card, how do I enable it on the app?",13 +"I made a transfer and the receiver said an amount was received, but not exactly the same as the right amount. I now have to transfer more to get the remainder to the receiver. Can you alert me about this. What's been happening?",64 +I hate this company! Can you delete my account?,55 +How are foreign exchange rates determined?,32 +I am having a problem proving who I am,68 +My last ATM request did not go through due to a declined card. Please cancel the request on my account.,46 +My card hasn't shown up yet.,11 +What card or currency can I use to pay?,54 +How long does it take for a transfer to post,5 +I have been charged twice for the same thing!,63 +Does it cost anything to buy something from another country? Like is there going to be hidden transfer fees or currency conversion fees?,64 +I see a charge for a direct debit that was not me.,28 +"Hi, I am trying to buy something online, but i think there is some issue in my card. As payment is reverted. Please help me in this as i am facing the same issue from last two weeks.",53 +"Show me how to link the new card,",13 +Why is the identity check involved?,74 +My card doesn't work when I use it.,14 +Is there a limit to how much I can top-up?,60 +Where can I see where my funds came from?,70 +Can anyone else top-up for me?,62 +I am interested in a Visa or Mastercard. Do you offer them?,73 +I have foreign currency i would like to change how much will it cost me?,31 +There's a payment showing in the app today even though I have not used my card at all. I want a refund.,28 +Delete my account now please.,55 +I have been waiting for my card payment to be moved from pending status for an unusually long time. What is going on here and do you have an idea of when I can expect it to go through?,45 +"Since I need to exchange currencies frequently, would you be able to offer me a discount?",31 +"Hi, One of payment is still coming as pending for which i have already paid by card. I guess it did not processed, could you please check and update me.",45 +I purchased this item and would like a refund,52 +"Please help! I was looking at my account and saw a transaction with a seller I don't remember. Is it possible for you to track the sale, because I really don't think I made a payment to them.",28 +"My cash withdrawal shows pending, why?",46 +Why has my transfer not arrived yet?,66 +Why would a transfer to an account not be allowed?,7 +What do I need to do to correct this failed transfer?,35 +"Hello, I tried to take out some money out of the ATM, but it's still showing that it's pending? I really don't want to be charged for this.",46 +Does a discount apply if I exchange currencies frequently?,31 +Why has my beneficiary been denied?,7 +i am under 18 and i am trying to verify my id. why wont it work?,68 +Tell me where I can find the auto top up feature and a little bit about it please.,4 +what currencies can I receive my salary in with this?,50 +Do you have a tracking number for the card I was sent?,11 +It appears I have a fee in my statement.,34 +Will I be charged for topping up by transfer?,56 +Which cards do you support for top up?,54 +What was I charged a fee for card payment?,15 +How long do transfers take to go though,5 +I bought something and now I want a refund.,52 +should i add money via bank transfer instead,57 +What do you charge for an exchange fee?,31 +My daughter would like a card from my account? Can I do this?,39 +"I am getting charged fees on some payments. Please help me understand, where are these fees disclosed?",15 +Top up is not working even though I have my AMEX in apple pay.,2 +I can't get cash from the ATM!,26 +I'd like to know where my funds come from.,70 +What about a auto top-up?,4 +What has to be done to verify my identity?,69 +Is there a reason I was charged an extra fee for using the ATM?,19 +Where is the top-up verification code located?,71 +Please help! I was mugged and everything stolen. What do I do to stop them from accessing my account?,42 +The store card reader would not accept my card.,25 +I want to delete my account. How do I do this?,55 +can you tell me why my card was declined?,25 +I thought I was going to receive more currency?,76 +There is an extra small charge on my card! What do I do?,34 +I would like to get additional physical cards at this time,39 +Do I need to do anything special for my friend to send money to my account?,50 +Explain top-up cancellation,61 +Why would my payment have been returned to my account?,53 +Can you close my account please?,55 +Why would I need a disposable card?,37 +Will you be able to exchange to EUR?,36 +"If I add money with an international card, are there any fees?",57 +do I need to verify my identity before I can use my card?,74 +What countries are you supporting?,24 +Where's my top up code?,71 +Where is the PIN for my card located?,38 +Could you explain why my card payment did not work?,25 +How is the PIN delivered?,38 +At what ATM can I change my PIN?,21 +Can top ups be done from an apple watch.,2 +What caused my cash withdrawal to be declined?,26 +Can someone assist me with activating my card?,0 +What is the top-up limit?,60 +Please explain why my transfer attempt was declined. Thank you.,27 +"I locked myself out of my account, how do I unblock my PIN?",49 +What are the reasons for a declined transfer?,27 +I can't find my code,44 +"I'm waiting for a money transfer to show, still.",48 +Will I be charged an extra fee if I need to exchange currency?,31 +I made a top up yesterday but it's still pending.,47 +What is my source of funds?,70 +Is there a limit for the amount I can top up?,60 +"Please give me both Visa and MasterCard, is it possible?",73 +When I purchased a product in another country the currency exchange was incorrect.,17 +"I didn't want to make a transaction, I want to revert it",8 +What's the card you sent me's tracking number?,11 +I've been waiting for a top up to come through for over an hour and I need the funds now.,47 +What do I do if I lost my phone?,42 +Is there any reason my cash withdrawal still shows as pending?,46 +Are there virtual disposable cards?,37 +When I got cash the exchange rate was wrong,76 +"I want to start using my card, how do I activate it?",0 +After trying to update my account balance yesterday by cheque it doesn't seem to working. Shouldn't the process be quicker? I need my account looked at because there appears to be a problem.,6 +show me how to transfer to my account,65 +I notice there's a pending payment on my card.,45 +Why isn't my refund on my statement?,51 +I made a cash withdrawl and there is a charge. What is this?,19 +Someone stole my wallet with my card in it while vacationing in Spain. I really need my card blocked and a new one ordered.,41 +When are cards shipped?,12 +Your foreign exchange rate is wrong.,17 +"The cheque I sent a few days ago has not been deposited yet, what is the hold up?",6 +I have a trasnger that is pending and wondered about it.,48 +Can I Transfer from SWIFT?,56 +I was wrongfully charged one pound.,34 +My topping up didn't go through.,59 +I sent money to someone but they haven't gotten it yet,66 +"I just bought an item and would like to stop payment, is this possible? The item has not been received yet.",52 +"I would like to give another card to my daughter, how can I proceed?",39 +"My PIN seems to be blocked, help me access it?",49 +My card was declined,25 +Can I change my pin through the app?,21 +My statement shows an extra fee - what is it?,34 +Why was I charged an additional fee when paying with card?,15 +How can I fix this? The ATM gave me more cash than I'd asked for.,75 +Please cancel the transfer I just made. I put in the wrong account number and can't seem to stop it on the app.,8 +How much are the fees for adding funds using an international card?,57 +I got cash abroad and need to check the exchange rate,76 +How do I fix a broken card?,14 +I got declined when attempting a transfer,27 +Can I have a refund for one of your products?,52 +"I'm having an issue with transaction. I topped up my account and saw it went through, but that was a few days ago and the money isn't in my account any more. What's up with that?",61 +How do I go about verifying the top-up card?,71 +I tried to make a payment with my card and it was declined. Why is it pending?,45 +Why is the exchange rate different than expected on my transaction?,76 +The ATM didn't give me enough money.,75 +Is it possible to get a new card in China?,9 +I happened to forget my password,44 +Where do I get a virtual card?,40 +Am I able to use my account if the identity verification is not complete?,74 +I would like to report an issue with my product and want to get it refunded,52 +where can I find the auto-top up option?,4 +"My PIN number was incorrect, and I can't access it.",49 +My card is about to expire. How do I get a new card?,9 +How come the money from the merchant appeared back into my account?,53 +Why did I get charged when getting cash?,19 +why did i only get 20.00,75 +"I want to get rid of the account, and delete personal information .",55 +I am not recognized by the app.,68 +My balance doesn't show my deposit.,6 +"It's declining my transfers. Normally this works, but my card is being declined now and I've tried more than once.",27 +Google Pay won't let me top up.,2 +Why are you keeping my money from me by declining my card? What is going on?,59 +Is there anywhere In the Eu this card can not be delivered in,24 +Where Is the top up verification code found?,71 +I must make several disposable cards per day.,29 +"So my top-up failed, could you tell me why?",59 +How do I top up using my Apple Watch?,2 +The ATM cancelled a transaction on me when I was trying to get some cash out.,26 +I need to update my phone number.,30 +Why is my cash withdrawal still showing as pending?,46 +How do I change my details?,30 +What documents are required for proof of identity?,69 +How long does it take for a new purchase to stop being considered pending?,45 +I used my pin too many times.,49 +"Unbeknownst to me, there was an additional charge on my prior transaction. A notification of sorts should be required and explained before future payments are made.",15 +I was charged for the same thing twice,63 +"My salary is received in the form of GBP. Is it necessary to configure this? If so, where is this done?",50 +A mortgage payment I'm making is giving me an error message. This is the first time I'm making this payment and want to know what's wrong.,35 +Why are you charging me a transfer fee?,64 +What is the verification process for a top up card?,71 +what is going on with my cash withdrawal? the exchange rate is wrong,76 +It's been a week since you issued me a card and I still didn't get it. Should I keep waiting?,11 +I'm not sure how to provide my identity.,68 +What are the additional charges for a SWIFT transfer?,56 +I want a refund,52 +"For adding money, which currencies do you accept?",54 +Do you accept cheques for top ups?,58 +My card isn't here yet.,11 +"How long do tranfers from a UK account usuallt take for you? I just made a transfer and nothing shows up, so just wondering if things went ok",5 +What is the best way to get my virtual card?,40 +My new landlord says he hasn't received the rent payment that I transferred a couple days ago. I've already checked the account numbers and they are correct. Can you tell me what's going on with this transaction that the transfer isn't showing up on my landlord's end?,66 +I was checking my account when I saw a $500 cash withdraw that I know I didn't do. I have my card so I don't understand how this happened. Please help me.,20 +Will I be charged a fee for a SEPA transfer?,56 +How can I open an account for my children?,1 +What is the limit on Auto top?,4 +"In my app, a direct debit payment I didn't do shows in my app",28 +I just replaced my phone so do I have to make a new account?,42 +Why did my card payment not work?,25 +Do you have to be 18 to make an account?,1 +What number of times can I top-up?,60 +Am I going to be charged for topping up by transfer?,56 +What do I need to do to exchange my money?,33 +Who do I call to activate my new card?,0 +I got charged twice for the same payment. Please removed the pending payment. Thank you.,63 +I need to know what's going on. I was under the impression you offered cryto top up which doesn't seem to be working and money has just vanished from my account.,61 +I transferred some cash and it didn't arrive,66 +I have trouble proving my identity.,68 +What services can I use to top up?,2 +I think that there was an error in calculating the exchange rate. I recently withdrew cash and received much less than expected.,76 +"If I lost my phone at the hotel, can I still use the app?",42 +Why is it I am charged an extra fee when I use the ATM?,19 +I would like to return my purchases,52 +How long does it take for a card to arrive?,12 +My card needs to be topped up.,62 +Why was my top-up rejected?,59 +The money is still in my account even though I already paid -- I don't understand what happened.,53 +Why is my last transfer pending?,48 +Tell me what ATMs allow me to change my PIN.,21 +Do I get a discount if I exchange currencies a lot?,31 +Help. My card is broken.,14 +I got a declining message during a transfer? please tell me why,27 +What's the top-up limit?,60 +There is an extra 1£ charge on my app. Why did it charge me extra?,34 +I'd like to delete my account.,55 +There is a withdrawal on my account I didn't make.,20 +What cash stations take this card?,3 +Purchases I did not make are appearing in my bank statement?,28 +Is it possible to get a card outside the UK?,24 +"My card was declined and I did not receive money from the ATM earlier, yet it show on my account that it is pending.",46 +How do I go about changing my address?,30 +Is it possible for me to change my PIN number?,21 +Can you explain your exchange rates basis?,32 +I think my card is being used by someone else to make purchases that I didn't authorize! I checked my account and see that there have been quite a few purchases over the last two days that I have no idea where they came from. We need to freeze my card now! And I need to find a way to get my money back.,16 +Why did you charge me a fee when I made a transfer?,64 +I'm not sure where this charge came from.,16 +why was i charged a fee to transfer,64 +"I can't get my card out of the ATM, what should I do now?",18 +cancel my account,55 +This is the first time I've tried to get my money out of an ATM and it didn't work. Please give me my money,26 +"I want to get a new card before my current one expires, how much will it cost me and how long will it take to get here.",9 +Will I be charged for topping up?,57 +Please help me with the activation of the new card.,0 +I misplaced my phone so I can't use the app! Does this mean I can't use my card?,42 +What's up with the fee for getting cash?,19 +I've been using my account while abroad for a while but only recently I've been charged a fee. Why am I only being charged a fee now.,64 +Help! I lost my card!,41 +Why does top-up require verification?,71 +When can I expect a transfer from Europe to go through?,67 +Hey I thought transfers were free. Why are you charging me?,64 +Why is there extra cash in my account?,20 +There is a payment made with my card that I don't recognize at all.,16 +is my pin the same as my passcode,38 +why was i charged a small amount,34 +I got a message that my transfer is not possible. What is happening? I need this to go through please.,7 +What do I do if I have exceeded all my PIN tries?,49 +"Even though I added money ey to the card, I couldn't use it",47 +I made a check and cash deposit that wasn't credited to my account.,6 +my google pay seems to be acting up.,2 +I couldn't make a transfer,35 +Give me a refund,52 +Why was my top up reverted?,61 +I don't think my transfer wen through. Why?,35 +Do you offer any discounts for someone who exchanges currencies frequently?,31 +The app doesn't believe that I am myself,68 +Why wouldn't the ATM give me cash?,26 +I have a new card. How do i top it up?,62 +What is the number of transactions for one disposable card?,29 +Will you guys do Visa or Mastercard?,73 +why does my statement contain an extra fee?,34 +the bank transfer was declined,27 +What happens if I use my account and my identity verification hasn't finished?,74 +How do I get another card,39 +Can I reset my PIN if it is blocked?,49 +The app reverted after I topped-up,61 +I have a transaction showing up more than once.,63 +What is this fee for card payment?,15 +what is the status of my refund,51 +Is there a reason that my transfer failed?,35 +"I lost my card, what do I do now?",41 +Is it possible to exchange USD and GBP on the app?,33 +Why is this payment pending?,45 +Do I get to have one of those virtual cards I've heard about?,40 +Do I have to pay for a second card?,39 +My credit card was declined for top-up. Can you see if there is enough funds in my account?,59 +I need to urgently transfer something from China. How long will it approximately take?,67 +"the product is not working, can I get a refund?",52 +"I want to add money to my international card, so are there any fees charged to do this?",57 +"Hi, status of one of my card payment is still pending from a while. Please let e know how much time it will take to complete.",45 +How do I know what exchange rate I will get?,32 +The exchange rate I was charged for a purchase was not right.,17 +My refund has not yet been credited on my statement,51 +"Help, I don't see my money i just added.",47 +Why can't I see my refund in my statement?,51 +Will you charge me for exchanging foreign currencies?,31 +My app says I withdraw money from my account from an ATM.,20 +"My American express works with my apple pay, why is top up not working?",2 +"I would like a disposable virtual card, could I get one?",37 +Why was I blocked from withdrawing from the ATM?,26 +Do I need to verify the top-up?,71 +"I have obtained the salary in GBP, will it need to be configured?",50 +Can you accept my other card from the U.S.? It is the only other one I have.,54 +How do a reverse a duplicated charge?,63 +How long do transfers take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.,66 +Can you please explain to me why there is an extra €1 fee in my statement?,34 +Why hasn't the transaction I did arrive yet?,66 +Help me to set up contactless payments.,23 +What happened! I asked for 30 pounds at your ATM and only go 10. The machine lied about it too. It said I received the full 30 pounds. Someone better help me asap on this.,75 +"hey, I think someone stole my card numbers. There is a purchase showing up on my app from a store pretty far away from me.. I really need that money back to pay my rent.",28 +When I tried to pay in a store my card din't work,25 +My card is stolen. Help!,41 +I want to top up by card,62 +Why is the exchange rate on my card wrong?,17 +how to i go about getting my virtual card,40 +Can you send me a new card and block my current one. I'm in Spain and my wallet was stolen.,41 +Is there a way to revert a transaction?,8 +The ATM didn't give me enough money! I asked for more than it gave. What do I do?,75 +"I just pulled money out of the ATM and was charged a fee, WHy?",19 +I cant transfer money into my account,7 +I refilled my account balance but got an error message.,61 +How long will it take for my payment to go through?,45 +The app is showing a cash withdrawal that I didn't make.,20 +What do you require for identification verification?,69 +"My cash withdrawal says pending, why?",46 +How do I cancel a transfer?,8 +I made the incorrect payment for my rent yesterday and this needs to be fixed by no later than tomorrow. How can you help?,8 +There's a direct debit payment that I don't recognize.,28 +Why do I see extra charges for withdrawing my money?,19 +"I went to the store and tried to make a purchase. The first time, it was declined, but the second one went through. But my App shows me that I've already been charged once and the second charge is still pending. Can you make sure that I'm not charged twice?",63 +My physical card is not working,14 +Do you have an option for auto top up?,4 +Why would the app show a withdrawal that I did not make?,20 +I used an ATM and wanted to know why I was charged an extra fee.,19 +"I deposited some money, but the balance has not changed.",6 +Is there a way to reset my PIN?,49 +"If I ordered my new card last week, how much longer should I wait to receive it?",11 +The wrong exchange rate was applied to me while pulling out cash.,76 +"I was out today looking forward to paying with my brand new card, turns out the payment just kept getting declined. This is pretty sad, what's going on?",25 +How can you transfer my salary to my correct currency?,50 +I don't see a money transfer yet,48 +How can I top up with Apple Pay?,2 +"I'm expecting a large refund from a store I returned merchandise to recently. They say they have sent the money but I don't see it in my account, can you help.",51 +Why was I charged for withdrawing cash?,19 +"I found the card that I thought I lost, and I would like to reactivate it.",13 +How do I get a disposable virtual card as well?,37 +How many transactions can I do with a disposable card?,29 +Can I get a disposable virtual card?,37 +Can I use a cheque to top up my account,58 +What does pending mean on a cash withdrawal?,46 +"Why are all my transfers failing? I have the details right and they won't complete. I've been trying all day and they still won't go through, this is URGENT, please help.",27 +I would like to change my name after marriage.,30 +Do you offer auto top ups?,4 +My wallet is empty even though I topped it up an hour ago.,62 +"Cash withdrawal has been pending, why is it so?",46 +How do I get my money back for something I bought?,52 +Why has my money been returned back to my card.,53 +What are the reasons to be charged a fee on card payments?,15 +How do I activate a card?,0 +The recipient can not locate funds.,66 +tell me how I can order my card.,43 +Why did you charge me for taking out cash?,19 +How can my boss pay me directly to the card?,50 +"My phone was taken yesterday, is there something that I need to do?",42 +How can I access my account when I have lost my phone?,42 +I was declined when trying to withdrawal cash!,26 +Cancelling a transaction,8 +Please tell me why I am having problems transferring to a beneficiary.,7 +My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this?,34 +I can't get my Google Pay Top to work. Are there any issues on your end?,2 +How long will my top-up be pending?,47 +"Hello, In my most recent ATM transaction, I didn't receive nearly as much cash as I thought I would - what is your exchange rate policy?",76 +How do I fix a payment that was reverted,53 +I was made to pay an additional pound!,34 +"i have used my card online before and wasn't charged, why am i charged now",15 +Am I limited on the amount of disposable cards I can possess?,29 +What steps do I take to unblock my PIN?,49 +"I made a rent payment from the wrong account yesterday. It absolutely has to go through tomorrow, so can you please reroute the payment to the right account?",8 +What is this €1 charge?,34 +What foreign exchange rate will I get?,32 +How do I verify my source of funds?,70 +Can I use this app for any currency?,54 +Why did it cost money to transfer funds?,64 +I already have an account. Why can't I use it unless my identity is verified?,74 +Where would I find top up by cash deposit?,58 +What caused my top up to be reverted?,61 +Are there any limits to using disposable virtual cards?,29 +Which flat currencies do you support for holding and exchange?,36 +I don't know why my credit card was declined while I was trying to top-up. Was it something on my end or was there something wrong with the top-up function?,59 +I have been double charged,63 +"My card info was stolen, what do I do?",22 +The rate applied to my foreign currency at an ATM was incorrect.,76 +I see an unfamiliar Direct Debit payment.,28 +Why are my transfers getting declined? I havent had a problem in the past.,27 +"Help me please, I need to top up cash.",58 +I think a payment I made with a card was cancelled.,53 +My things were stolen and I need to know if I can still use this app.,42 +"I bought a product a week ago, but may need to return it.",52 +What is the charge for sending out more cards?,39 +Do all businesses take this card?,10 +I did not get all the cash at ATM.,75 +In the App I see a payment that is not mine.,16 +My Google pay top up isn't working. Help.,2 +I did a transfer and was charged a fee that I shouldn't have been!,64 +is there a way to see where funds come from,70 +"My card payment is just showing up as pending since forever, what's going on with that, it should be going through at some point?",45 +What are the steps to change my PIN to something else?,21 +Why is my last cheque deposit taking so long?,6 +Is there a list of ATMs that take this card?,3 +Why isn't my beneficiary allowed?,7 +There is a payment that has not processed.,45 +"The past few times I've been to the ATM, I was charged a withdrawal fee. Have your policies changed regarding fees?",19 +My account says I have money but I withdrew it in cash.,46 +Why is your exchange rate different on different days?,32 +"I live in America, but I would like a card.",24 +Why do I need to verify my identity?,74 +I was charged an extra dollar on my account and would like to know the reason.,34 +I am upset with your service. Please delete my account.,55 +How many disposable cards can I have at one time?,29 +No Visa please. I want to continue with Mastercard.,73 +Can I top up using my cheque?,58 +What are the steps for the identity checks?,69 +"After my checque or cash deposit, my balance didn't update.",6 +I think someone may be using my card.,22 +how do I know where I can get money withdrawn?,3 +Next time maybe let people know that buying things from another country costs extra. I used my card to purchase an item from another country and I was charged for the item and also an extra fee it looks like. I wasnt aware of this and I think I should get a refund.,64 +I've got charges on my account I did not authorize. Can I get this money back from the last couple of days that it's been coming out? I also need to freeze my card.,16 +A false direct debit payment is showing in my app,28 +I want to cancel my purchase,52 +"I made a mistake on the last transfer I made, who must I speak with to cancel?",8 +Can you explain to me why a cash withdrawal shows up as pending?,46 +The app is telling me that I am not me.,68 +What do I do if my smart phone was stolen?,42 +What do I have to do to activate my card?,0 +Which countries can I change my PIN in?,21 +When will the transaction go through?,45 +I checked the app and my balance has not been updated for the cash or cheque deposit.,6 +$20 came out instead of $100,75 +I think someone may have cloned my card or something. My card isn't lost but I just saw a charge of $500 cash withdraw. Can you help me?,20 +Can I get a card? I live in the US.,24 +The ATM won't let me take out cash,26 +"My Bank is in Europe, how long will the transfer take?",67 +How can I get my money that I didn't get from the ATM?,75 +How would I use a bank transfer for topping my account?,65 +How can I stop someone from using my card after I lost it yesterday.,42 +My card payment has not been withdrawn from my account,53 +Why is my transaction taking so long to complete?,66 +"I have made a payment by my card, and its still pending since a long time. Could you please tell me when it will process.",45 +"I am traveling, what can I do to set up auto top-up?",4 +My PIN tries have run out. Now what?,49 +Can I top up using cash?,58 +My payment is in the app but hasn't gone through yet,45 +Is there a reason why a recipient might not see my money transaction,66 +Why didn't I get the amount I requested at the ATM?,75 +Why was my request for cash declined?,26 +Why am I being charged for getting cash?,19 +With one disposable card how many transactions can i do?,29 +I need to withdraw money. Where can I do that?,3 +Why is a transfer to a beneficiary not possible?,7 +"My friend deposited $100 into my account, but it is not showing up!",6 +My card is missing. Please help.,41 +"If I found an error in my account for a transaction I didn't make, how long to I have to dispute it?",28 +What does it mean if my payment is pending?,45 +Can someone else use my account if they have my phone? I lost mine.,42 +I want to replace my current PIN.,21 +I'm using the app and I noticed a payment that I didn't make.,16 +can I choose delivery times to suite me?,12 +I have a fee and I don't know why,15 +I'm interested in learning more about disposable virtual cards.,37 +Is it possible for a transaction to be cancelled?,8 +"For the identity verification, what do you need?",69 +My address is incorrect on my file.,30 +"Hi, I'm buying my son Bertie a starter home in London. I'm just trying to send the 5% deposit over to the agent. It's only £200,000 but seems to be throwing an error. What is going on? If I wait any longer the house prices might rise, can you look in to it please?",35 +There was an extra fee on my account when I got cash.,19 +"Hello, I wanted to get some more information about ATM Withdraw Fee. I have been withdrawing money for years and notice this charge on my account. I always thought it was no fee since its you guys ATM company that I am withdrawing. Can you please explain?",19 +I don't recognize a purchase that was made with my card.,16 +How can I check for an unsupported merchant for my transfer request?,27 +What is the extra fee I was charged when using an ATM?,19 +Is there a auto top-up option?,4 +What is going on? I have checked over and over and the details of my account are right. Why is my transfer still pending? It's 2018 not 1818. Transfering money to another country can't be that hard.,48 +I put the wrong pin too many times and now it is blocked. Can you help me unblock it?,49 +Why was I not able to get cash from the ATM?,26 +I don't recognise a Direct Debit payment,28 +What other currencies are available to change to?,33 +"I think my card is broken or something. I tried using it and it wouldn't go through, please help.",14 +My money hasn't been transferred yet.,5 +"I don't want to buy this car anymore, can I cancel the transaction and get a quick refund back?",52 +Tell me how I can verify a card top-up.,71 +Please list the countries you support.,24 +How do I add my card to the app once I get it?,13 +"I received my American Express in Apple Pay, is there a reason why top up is not functioning properly?",2 +Is there an age limit for opening an account?,1 +My transfer has not arrived.,66 +What's the deal? Money has just disappeared out of my account. I thought you offered crypto top up and it doesn't seem to working.,61 +"How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.",66 +Could I get a mastercard if that's reasonable?,73 +I did a transfer and was charged a fee that should not have been charged!,64 +What are the disposable card limits?,29 +Where do I order a disposable virtual card?,37 +What is the verification process used for?,71 +i dont recognize a charge on my card,16 +At which locations can I order a card?,43 +I need Australian dollars instead of UK currency.,33 +How to receive the actual card,43 +What is this $1 charge on my account?,34 +The money has not yet been placed in recipients account.,66 +do you have a fee for receiving a SEPA transfer?,56 +Did a card payment that I made get cancelled?,53 +A foreign purchase I made has the incorrect rate applied to it.,17 +Please assist me in activating the card.,0 +If I want my son to have his own account is that possible?,1 +Can I change my card PIN?,21 +I'm on vacation in Europe but I desperately need to change my PIN. Can I do this from abroad?,21 +I want to close my account. The service you provide is unsatisfactory to me.,55 +I found a charge on my debit that I did not make.,28 +I think I was charged double for something I bought - how long should I wait before reporting this?,63 +When will my payment go through?,45 +Could you explain your rules for ATM fees?,19 +how to track the card you sent,11 +I tried to pay with my card and it didn't work,25 +What will happen after my card expires?,9 +I need mastercard as well as visa,73 +My card has been stolen what do I do?,41 +How long does a European transfer take?,67 +I need a refund. This is not what i wanted.,52 +My card no longer works.,14 +Please explain your exchange rate policy.,32 +What went wrong with my transfer?,27 +Is there an exchange rate?,32 +How can my new card be activated?,0 +I don't recognize this payment at all! Help!,16 +Are there any ATM's near me that accept this card?,3 +How do I use cash to top up my account?,58 +"My top up has been pending for an hour already, and I really need this to go through as soon as possible. Can you help?",47 +I tried to withdraw 40 pounds but only 20 came out. Did you steal my money?,75 +Please explain why the funds I added were returned to my account.,61 +Is it possible to change my address?,30 +Activate my card,0 +I was charged a hidden fee when I paid with card.,15 +The refund doesn't show in my account,51 +My money is nowhere to be found? I talked up earlier and seen it. Now it has vanished. What is going on?,61 +Does this program take SWIFT transfers?,56 +Is this card accepted by ATMs?,3 +Are extra cards free?,39 +What kind of businesses will take my card?,10 +Can I auto-top up? How do I do it?,4 +Can I get spare cards?,39 +Do you have any age limit?,1 +I'm not sure where my phone is. Can someone else use the app?,42 +Why isn't my cheque deposit showing on my account? I though it would be faster and would like to to look into it and help.,6 +"If my PIN number is rejected, how do I solve it?",49 +My account is blocked because I entered the wrong pin too many times. Help me unblock.,49 +Is it possible to hold money in different currencies?,36 +I'm on holiday and I noticed a different amount for exchange rate. Can you explain?,17 +Is there a fee associated with using foreign exchange ATMs?,76 +can i use both visa and mastercard,73 +"My statement shows a 1£ purchase pending. I do not remember making this purchase, please let me know what this is about.",34 +Did I not get my refund? I don't see it.,51 +I tried to transfer funds to a beneficiary and was denied. Can you tell me why?,7 +How can I delete my account?,55 +I have a payment that shows twice,63 +At what age can my children use your service?,1 +The item i bought exchanged rate was incorrect.,17 +Why was I not able to take cash from the ATM?,26 +Do you offer SWIFT transfers?,56 +Will money be added automatically when necessary?,4 +What are the cards and currencies that you support?,54 +There is random cash in my account.,20 +"Hi, I used an ATM today to take money out of my account, but the amount it gave me is not the amount I requested. What should I do?",75 +What is the reason my payment was not accepted?,25 +There are a couple payments with my card shown that I'm not responsible for. What is going on? Maybe someone has access to my account.,16 +I need to terminate my account.,55 +A payment is pending,45 +Why is there an extra fee on my statement?,34 +I would like to have a Mastercard.,73 +How can I get a refund for a purchase?,52 +What are your supported countries?,24 +I want to change my PIN - do I need to be in a bank?,21 +Where do I find the auto top- up?,4 +Is there any way to get my salary in a different currency?,50 +I need to change my contact information.,30 +my pin hasn't arrived in the post! How do I cancel it or get a new one?,38 +My card payment did not go through.,25 +Can I add money to my account via bank transfer?,65 +It's only been a few weeks my my top-up got cancelled,61 +Do you know what your exchange rates are?,32 +Can you tell me the countries you operate in?,24 +Can my salary be received here?,50 +"I could not get a top-up to work, why?",59 +"Its been 3 days, How long will my transfer take to get to my wallet?",67 +My credit card seems to have been declined for top up. Why is it not going through? Can you tell me what's going on?,59 +What steps do I need to take for the identity checking process?,69 +Can I change my PIN without going to a bank?,21 +What type of fiat currencies do you support?,36 +Why hasn't the money transfer arrived yet?,66 +I don't know why my card payment did not work,25 +Can I start an account for my kids?,1 +I'm having problems with ID verification,68 +I have a problem with my account. I tried to transfer some funds and the message came back declined. Can you help me?,27 +An overseas cash transfer did not work correctly,76 +Where should I look for my PIN number at?,38 +How did you guys get your exchange rate?,32 +There is not a refund in my statement.,51 +can I link a card of yours I already have?,13 +Help me verify the card used on a top-up.,71 +"I completed a transfer within the UK two days ago, but it is still not showing received. I have verified the account number is correct already. Is there anything else I need to do or is there a problem?",66 +What do I do if my disposable virtual card doesn't work?,72 +Can you explain to me why a top up would be reverted?,61 +What's wrong with my ID? I can't verify it.,68 +Are top-ups allowed using Apple Pay?,2 +A cash withdrawal has been done that I didn't do.,20 +make my account go away,55 +how to exchange currencies,33 +Why verify the top-ups?,71 +"How long does an international transfer take? I made the transfer from France 2 days ago, but it is not showing up in my bank yet.",5 +"I don't know what's wrong with my card, but it has not worked at multiple places today.",14 +I don't want to verify my identity,74 +Where do i find my PIN?,38 +What currencies and cards do you support?,54 +the exchange rate at which my card payment is at is wrong,17 +For what reason must I authenticate the top up?,71 +Why did I get declined when trying to get cash?,26 +My source of funds require verification.,70 +The seller of the items I bought online the other day hasn't received the EU transfer yet. How long do these usually take?,48 +Where are the cards delivered to,43 +I am still waiting for a refund,51 +For some reason I am unable to preform a transfer to a beneficiary.,7 +Why am I being charged to make cash withdrawals? I thought they were supposed to be free!,19 +Can it be delivered on a certain date?,12 +Help me cancel a transaction.,8 +"I Withdrew cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I received the cash already?",46 +How can I get my Google pay top up to work?,2 +Instructions for activating card,0 +Why is it necessary to verify the top up?,71 +What should I do if my card is stolen?,41 +Why was i charged for making a withdrawal? After i went grocery shopping i withdrew some money from my account and now there is another charge.,19 +why is my top up failing,59 +Are there any fees if I want to add money using an international card?,57 +"Hurry and refund me, I am waiting",51 +the transfer went through but now it has been pending for quite a while. i need this to go through already,48 +Please verify my source of funds.,70 +"I am using the app, and I see cash withdrawals that I did not authorize.",20 +"I need to exchange my GBP to AUD, how would I do this?",33 +Why does my statement show various transaction times?,63 +totally unacceptable. I'm stranded with no cash because the ATM wouldn't give me any money!,26 +I live in the EU - can I get a card?,24 +I would like to change my address.,30 +why hasn't a transaction to a friend cleared yet?,66 +What is the price for an additional card?,39 +I think my card payment has been refunded,53 +What are the disposable virtual card limits?,29 +How can I change my name because I just got married?,30 +Is auto top up a provided service?,4 +I didn't make this payment!,16 +"I normally have no issues making transfers, so why am I suddenly being told it is not possible?",7 +Where is my last money transaction,66 +How long does it take to activate my card?,0 +"Card payment is still pending, why is that the case?",45 +Can I transfer something urgently from China? How long does it take?,67 +still need to get card pin,38 +What should I do if I can't prove my identity.,68 +how to change name on account,30 +Can I have a discount if I exchange currency often?,31 +I noticed my exchange rate was incorrect when I got cash.,76 +"Hi, I checked my transactions and saw that I was charged twice during a restaurant visit. I would like to get my money back.",63 +Hello I changed my mind and really need a refund on something I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.,52 +Why is it saying my card payment is declined when I made it?,25 +The card payment is declined. Please inform me why.,25 +What types of top-up methods do you accept?,58 +I cannot try my PIN anymore.,49 +Why was I charged for cash withdrawal?,19 +Can I get my card fast tracked?,12 +I bought something on line a and the seller hasn't received the money I sent could you please tell me how long an EU transfer takes?,48 +I was removing a dollar amount from my account and now don't have access to my card.,18 +I lost my card. Can you help me?,41 +Why is it important to verify my identity?,74 +Are there still fees for european top-ups?,57 +Can you tell me why I haven't received my new card yet?,11 +I topped up but it isn't in my account,47 +"I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money. I don't know what's going on, or why the money is getting into my account--could you please help?",51 +Are cards from the US accepted?,54 +Why did you revert my top-up?,61 +Is there a way you can have money from a purchase I made refunded to my account.,52 +Can I get more cards just incase?,39 +Is there a problem with my account? When I tried to withdraw cash at an ATM I was denied.,26 +what is the fee for a transfer into my account,56 +Why did I have to pay extra because I paid with my card?,15 +Are there specific ATM's I can use with this card?,3 +"My phone got stolen, how can I use the app?",42 +my payment was rejected,25 +My latest payment was declined! What happened! I was told everything had been resolved and was back to working order again.,25 +"I desperately need to transfer something from China, Please give me the wait time.",67 +I think someone has hacked my card!,22 +Why is it taking so long for my pending transaction to post as cleared?,48 +How long does it take for the money to show up in my account?,67 +Where is a ATM that accepts Mastercard?,3 +Hello. I just noticed I was charged two times for a restaurant I visited this week. Can you reverse the additional charge?,63 +I made a purchase recently but I have decided that I'm not buying it and I need to receive my money back. Can you please give me a refund ASAP. It's extremely urgent.,52 +"I made a mistake and did a transaction to a wrong account, can I cancel?",8 +In which stores can I shop with this card?,10 +How do I close my account?,55 +Tell me how to change my details.,30 +Will there be a charge for topping up by account with a SEPA transfer?,56 +Why am I charged a fee for getting cash?,19 +"I want to top up my account by a bank transfer, but will I be charged?",56 +There seems to be a couple of payments listed in the app I know weren't made by me. Is there a possibility someone has access to my card? Can you find out what's going on?,16 +When will my transfer come through?,5 +I want to know about your refund policy.,52 +The card payment I made didn't work.,25 +Why hasn't my transaction arrived?,66 +Are there ATM fees?,19 +Why was I charged an extra fee from the ATM?,19 +"My order hasn't shown up yet, what can I do?",52 +Why am I having trouble withdrawing cash?,26 +"I thought I knew my password but I guess I was wrong, what can I do now?",44 +Do I need to pay more for exchanging currencies?,31 +I did a money transaction and dont have a receipt,66 +"My card will expire next month, will I need to order a new one?",9 +What do I do if I completed a money transfer but the recipient hasn't received it?,66 +I don't understand where this charge came from.,16 +Do I need to do anything? My phone was stolen yesterday.,42 +Can I use visa or mastercard with your service,73 +Is it possible to get a card when i'm not in the UK?,24 +I'm confused ass to why my contactless is not working.,23 +I need to move money from one of my other accounts to this one.,65 +can I have multiple currencies?,36 +How do I verify my ID?,69 +Do you offer account services for children and teens?,1 +Trouble with my top up,59 +How can I transfer money using my credit card?,62 +"I'm trying to verify my identity but can't figure out how, what do I do?",69 +How can I move money from my account at a different bank to the account I have at this bank.,65 +Does the package with my card have tracking?,11 +Do I need a photo ID to activate a my new card?,0 +I found my card. How can I put it into my app?,13 +what can I do if I got my American Express in Apple Bay but top up is not working?,2 +What is the charge for topping up a card?,57 +Can I auto top up multiple times?,4 +I got billed an extra pound!,34 +"How long does EU transfer take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet",48 +Can I choose the day it's delivered?,12 +I recently purchased something and the seller says my money has not arrived yet. It was in EU's. How long does this take?,48 +Is there any age limit?,1 +Hello! I randomly got charged an extra fee today as i was shopping online and i have no idea why! Are there extra fees for card payments? Or am i missing something here?,15 +Could you tell me the fiat currencies that you work with?,36 +Why is there a fee when I thought there would be no fees?,15 +Will I need a new card or can I put my old card back into the app?,13 +Where do I find how to top off with a check?,58 +My card did not work at store.,25 +Can I have it delivered on the date I need it delivered?,12 +"I transferred some money recently and saw a fee on my account, what's that for?",64 +Does my account have the option to hold multiple currencies?,36 +Why isn't the transferred money there?,5 +Are cards available in the EU?,24 +I can't access my money. Is it because somethings wrong with the top-up? I set it up correctly.,59 +How do I link a new card to an existing one?,13 +I purchases several items today. Why are they still showing pending?,45 +There is a card payment that I'm not recognizing.,16 +What can you tell me about the card PIN?,38 +How can I information on my limit for top-ups?,60 +How do I see my source of funds?,70 +How can I move money from an account at another bank to this one?,65 +"I received a refund, however I cannot see it in my account",51 +What if I don't want to disclose all of my identity details?,74 +How can I exchange currencies using your app?,33 +How do I get started when I get my card?,38 +"Around one or two weeks ago I purchased something but there's seems to be an issue. I have already received one of the items, but today the money was placed back into my account. What is happening?",53 +How can I report that my card was stolen? I made a police report first.,41 +Is there a reason why my card was declined when I attempted to withdraw money?,26 +I am still waiting for a the cash I deposited this morning,6 +explain the virtual card,40 +"Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?",59 +what is the limit for top-ups?,60 +where did my funds come from?,70 +Your exchange rates are coming from where?,32 +There is a payment with my card which i definitely did not make by me .Never seen that it before.,16 +"It seems I've suddenly been charged for my recent ATM cash withdrawal. What's up with that? I though withdrawals are free, you never charged me so far!",19 +I want to stop my account,55 +Can I exchange currency for different types?,33 +I have a fee for cash withdrawal,19 +"I deposited cash into my account a week ago and it is still not available, please tell me why? I need the cash back now.",6 +I found my old card. Can I link it back into the app?,13 +Will I be sent a new card before mine expires?,9 +It declined my transfer.,27 +What should I do if I think there are unauthorized transactions?,22 +I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!,16 +Somebody is taking money out of my account without my approval in another town separate from me. Please place a freeze on my account until I can make it to the bank.,20 +How long does my top up pending last?,47 +Can I top up online?,58 +How long is the delivery time to the US?,12 +What is the reason my top-up is still pending?,47 +How come I can't find my payment?,53 +I have exceeded the number of PIN attempts,49 +There is a cash withdrawal from an ATM listed but I don't remember making this withdrawal.,20 +"I want to top up by card, what do you support?",54 +How can I fund another account with my American Express?,54 +why have I got a pending transfer? I'm confused!!,48 +What do I have to do to get my PIN unblocked?,49 +What steps can I take if someone else is using my card?,22 +Can you tell me why my transfer is pending still?,48 +What are the various currencies and cards that you offer support for?,54 +What is the age limit?,1 +Can you please inform me of the restrictions for the disposable cards.,29 +Can I choose between Visa and Mastercard?,73 +Is topping up with Apple Pay possible?,2 +There's a possibility that my card was compromised.,22 +What to do if my card has been used without my permission?,22 +What can I do if my card details where stolen from my car? I think they used my card to buy gas.,22 +My card isn't letting me purchase something and I wanted to know why.,7 +I need to figure out who has access to my card there are some payments I didn't make that are showing on the app. Could you please help?,16 +Do I need to order a new card if mine is expiring?,9 +How do I reactivate my card?,13 +Currently I can't get my card to work.,14 +I am noticing that a refund of a large purchase still has not been credited to my account. I contacted the merchant a few days ago and he assured me that he would submit it right away. Is there a status update?,51 +Is it possible to exchange currencies?,33 +"Could you refund my transaction, I paid it into the wrong account. I need to be able to pay it into the right account by tomorrow.",8 +Will this card work at any ATM?,3 +Am I able to do a SWIFT transfer with you?,56 +My identity can't be verified for some reason,68 +Please help me get a refund?,52 +My card would not work at a shop.,25 +The recipient doesn't see the money transaction I made,66 +"I transferred money to a receiver within the EU and they received a lesser amount than expected. Now I will have to send additional money to the receiver in order to make up the difference. I'm not sure what went wrong, can you please advise?",64 +How do I get money from friends?,50 +Are bank transfers immediate?,5 +"For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay.",5 +There is a repeat charge for the same item,63 +"I have been waiting for my transfer, shouldn't it be here already?",67 +I transferred some cash and it has not arrived yet.,66 +I saw a fee on my receipt from withdrawing money while shopping earlier. Is there supposed to be a fee for this type of transaction?,19 +I made a transfer from France two days ago now but there hasn't made it there yet. Do international transfers take longer?,5 +Can you please tell me why I was charged an extra fee on my transfer?,64 +"Hello, I tried to take some cash out of the ATM but I looked at my statement and it still shows that it's pending. Is the machine broken? Will I receive my money back or will I be charged for this?",46 +There's a payment with my card that I definitely didn't create. I don't know anyone by that name.,16 +My contactless is non-functional.,23 +Can you tell me if there are limits to disposable virtual cards?,29 +How long does a transfer from the US take?,67 +What do I use to verify my identity?,69 +"I just tried to top-up and now I'm getting an additional verification message, why?",71 +How much do I have to pay to accept an international transfer?,31 +When will the check I deposited post to my account?,6 +How do I fill out the identity check?,69 +Why do you have an identity check?,74 +What do I do if the machine rejects my card?,14 +What is delivery speed to the United States?,12 +I sent a payment to the wrong account number - can that transaction be reversed? I am worried about accidentally giving my money away.,8 +Can my friends top up my account?,62 +I think the payment from my card was revereted,53 +Can you do exchanges of EUR?,36 +How do I change my address ?,30 +"I'm trying to move money from my account to elsewhere, but it's giving me an error message.",27 +My card is almost expired. How fast will I get a new one and what is the cost?,9 +How can I verify my identity?,69 +"I've just made a money transfer to the wrong account, I need to stop the money from being moved as it may be going to someone I don't know. Please can you help?",8 +I checked the app and there is a payment that I don't recognize.,16 +My card was charged more than expected.,15 +can i top up from a usa credit card,54 +May I change my PIN?,21 +I need my card ASAP!,12 +Could my daughter open an account?,1 +can you express my card to me?,12 +Can I add money to my card automatically during a trip?,4 +My card is about to expired what will happen?,9 +Seems like my card payment has been cancelled,53 +I paid with my card and was charged extra,15 +Do I get charged for withdrawals?,19 +Are there steps to see where my funds come from?,70 +I have a card payment that has been pending for some time and would like to know when it is going to go through.,45 +What methods are available for my friend to send me money?,50 +Can I set the account to auto top-up?,4 +I paid with my card and I was charged a fee,15 +My refund isn't showing up on my statement.,51 +The ATM shows a withdraw of the amount of money I requested but I didn't revieve that amount in cash.,75 +I don't recognize this payment,16 +There is a cash withdrawl I don't remember.,20 +"I deposited cash this morning, but it's not showing up in my account. Can you tell me where's my money?",6 +My money transaction hasn't arrived.,66 +I found my lost card in my jacket pocket this morning so I'd like to reactivate it please.,13 +What is the longest a US transfer should take to appear in my account?,67 +"Hey, I got charged extra for some reason when I purchased an app. Is this a hidden fee or something? I don't think it's very cool.",34 +Why am I being charged fees on some transactions but not on others? What am I missing here? I cannot find where to see the fee structure on my account. Help!,15 +auto-top up option can be found where?,4 +A transfer is pending.,48 +I think that the exchange rate was wrong for the payment made last Saturday - I was charged extra.,17 +How's the exchange rate?,32 +How do I verify my identity?,69 +I am unaware of what my password is.,44 +Where's the money from my transfer from Europe?,67 +Why can't I transfer money to a beneficiary,7 +Where can I modify my details?,30 +Can somebody else top up my account?,62 +My top-up has not posted.,47 +Why is my balance not updated?,5 +Is there a problem that makes my payments show pending?,45 +How come when I tried to pay contactless at the bus it didnt work?,23 +I am asking to end my account.,55 +How far is the closest ATM from me?,3 +Does the app top up automatically?,4 +I can't do the verification.,74 +Can you make exchanges with the EUR?,36 +what do i need to have with me to activate card,0 +I'd like to order another card,39 +Is my card frozen?,14 +Why hasn't my card arrived yet?,11 +I need help reapplying my top-up. It seems it isn't working.,59 +What are the exchange rates?,32 +Why are my purchases from this morning still pending?,45 +I would like to know how to transfer money into my account.,65 +I tried to withdraw 50 pounds but it only gave me 30. Where is the rest of my money?,75 +"Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet. Can you check to see if everything okay. Please.",5 +Can I hold more than one currency?,36 +It kept my cash,75 +How much is it to buy another card? I was hoping to buy another one.,39 +The cash abroad exchange rate is applied wrong.,76 +Can I use a transfer to receive my transfer?,50 +What do I do when I get close to the expiration date of my card?,9 +It seems that something went wrong with my exchange. I changed Russian Ruble into UK pounds but have been charged entirely too much!,17 +Can I activate my card?,0 +I am still waiting on my card?,11 +Is there anywhere I can't use my card?,10 +There is a pending payment on my account that is very strange. I don't remember making this and it won't go away. Can you help me figure this out?,34 +How do I know which payments I make will have additional fees? Where can I find this information online?,15 +How many incorrect attempts cause card to be blocked?,49 +A debit came through that I need to dispute.,28 +What happens when I am charged twice?,63 +Do you have a list of businesses that accept this card?,10 +Hello. I'm trying to transfer some money to a friend but it keeps getting rejected. can you help me?,35 +How old does one need to be?,1 +Do you have a list of cards and currencies you support?,54 +Need help with a stolen card.,41 +I just sent money but the person I sent it to doesn't see it. What happened?,66 +I have duplicate charges for the same transaction,63 +Do you have a return policy?,52 +Do you charge extra for topping up with a debit or credit card?,57 +Is going to a bank only way to change my PIN?,21 +"Good day, in reviewing my credit card activity over the last several days, I see a repeated charge for a restaurant that I went to. The charge was put through twice, so I would like one of the charges corrected and the amount that was withdrawn to be reinstated please.",63 +After making a payment with my card it doesn't seem to have worked. It's just showing to be pending. When will this actually be going through?,45 +Why has my card payment been reversed?,53 +How do I link a new payment card?,13 +Can I use as many top-ups as I want?,60 +I need a single use card for shopping online,37 +"I need a new card, my old card is expiring.",9 +Can someone help with my passcode?,44 +My salary is deposited in GBP. Do I need to choose the currency?,50 +Please help me figure out the reason for the odd withdrawal amount from my account?,20 +I tried to top up but the app rejected it.,59 +Where did my money go? I'm not able to withdraw it from my ATM.,26 +How can I choose between Visa and Mastercard?,73 +How do I order my card?,43 +Do you charge if I use a European bank card for top up?,57 +What is needed for the identity verification?,69 +Can I use the apple watch to make a top-up?,2 +there is a charge i dont recognize,16 +I can't upload my identification.,68 +I have used this account overseas recently. Has there been an increase in fees that I am unaware of?,64 +"I made a transfer and the receiver said they haven't actually received the right amount, but it's a bit less. Now I have to transfer more money to make up for the missing bit. Can you please alert me about this, what has been going on?",64 +How do I initiated a bank transfer to top up?,65 +"Disaster, I've totally forgotten my passcode, can you help me?",44 +Can you tell me how do I get a card?,43 +Why can't I withdraw cash?,26 +How do you figure out the exchange rate? Can you explain why I got less money than expected?,76 +There is a €1 extra fee in my statement,34 +What do you charge to top up US cards?,57 +Is there a fee that comes with transfers?,64 +Balance is not up to date.,5 +The app says my transfer failed,35 +The exchange rate applied is wrong for my international purchase.,17 +i would like to dispute a direct debit payment,28 +At what places accept my card?,10 +Can you tell me why I wasn't able to complete my transfer?,35 +Am I able to cancel a transfer I just made,8 +Is it possible to have more than one disposable card?,29 +i'm not satisfied with the services and no longer want to be a customer,55 +Do you know how to change my card PIN?,21 +I tried to do a transfer and it's saying it declined.,27 +"If I see a payment in the app that I don't recognize, what should I do?",16 +What do I do to exchange currency?,33 +How old do kids have to be to open an account?,1 +The virtual card won't work.,72 +I'm not sure why the card payment didn't work.,25 +Would I be able to get an account for my child?,1 +I can't get the ATM to give me any cash,26 +Can I transfer my salary onto here?,50 +So I just went to the ATM to get some cash. I input that I needed 100 pounds but I only got 80. I have the receipt and I am in need of the extra money. How do I go about obtaining the missing amount?,75 +I'm not sure what I need to verify my identity.,69 +"I want to transfer money into my account, what do I do?",65 +Hi I am trying to transfer money to another country but it is showing pending and it has been a long time. I have checked numbers and they are correct. Could you please help?,48 +What does top-up verification do?,71 +My card is lost! Please help me!,41 +I'm interested in getting a virtual card. How do I get one?,40 +the exchange rate I got for cash was wrong,76 +Can I use my Apple Watch to pay for gas?,2 +how can i add money from my amex card,54 +I've deposited a check in my account but the cash isn't showing as available.,6 +How long does it take for my payment to process?,45 +I would like to know where my source of funds came from.,70 +where do i find out about exchange fees,31 +Can I have money in more than one currency in my account?,36 +Are EUR exchanges acceptable?,36 +Why was a payment I made reverted?,53 +I got less cash because of the exchange rate.,76 +Are there limits to businesses that will accept this card?,10 +"I tempted to get some money out of the machine earlier and it did not work.Looking now, the transaction actually shows to still be in progress. I would certainly appreciate someone look into this and let me know what's going on. I definitely do not want to be charged for money I never received.",46 +Am I able to track the card that was just sent to me?,11 +"I have my card, when whill my PIN be available?",38 +do i have to wait for a physical card before i get my pin,38 +I'm looking for a machine of yours that will provide me cash from my home country. I went on holiday and don't have any cash on me. Will your machine charge me extra to do this?,76 +How long will it take to receive my money from my transfer transaction?,66 +How do I transfer funds if I am paid in GBP?,50 +I bought an item then noticed the exchange rate was wrong.,17 +Why is checking my identity important?,74 +Fees for currency exchange,31 +Tell me why there is a fee for a card payment.,15 +How long does it take for a pending cash withdrawal?,46 +Where can I get your exchange rates from?,32 +"What are the steps to activate the card, as it does not seem to work?",0 +"For SEPA transfers, what kind of charge will be applied?",56 +My new card has not been delivered to my home yet. What is going on?,11 +Why was there an additional fee on the payment I just made? I don't usually have additional fees applied to my payments.,15 +"I didn't think my country-to-country money transfer would take so long. It still says that it's pending so I re-checked all of the account information--everything seems right, so what's the deal?",48 +I tried to pay through my account but the payment is not going through. What's going on?,45 +Is there a fee for topping up by charge card?,57 +How do I tell if my top up was reverted?,61 +I transferred money but the balance hasn't changed.,5 +Can I transfer money using a different currency?,50 +Can I get a new card in China?,9 +I bought something online and it says there was a fee to transfer money. Isn't that free?,64 +The activation process for my card isn't working.,0 +Is it possible to get one the your cards in the EU?,24 +Can the exchange rate change while I am in the process of making a withdrawal?,76 +Is top-up possible with Apple Pay?,2 +I just deposited cash to my account and can't find it!,6 +"On my transfer there was a ""decline"" message",27 +What can I use to verify my identity?,69 +Please help my find out why there is an odd direct debit in my records.,28 +Do you know the reason why my card payment was declined?,25 +"I sent some money to somebody a couple of hours ago, and they still have yet to receive it. They really need the money, how much longer are they going to have to wait?",66 +when will my transfer clear,48 +Can I electronically transfer funds into my account from my American Express?,54 +Do I need my phone to use the app?,42 +Is there an allowance on cards?,15 +How long does it take to prove my identity?,68 +The ATM I'm standing in front of only gave me 10 pounds rather than the 30 pounds I wanted. The app shows I took out 30 pounds also. What do I need to do to fix this?,75 +"There are incorrect charges on my account, there was a WD that was made by someone else. I still have my card though.",20 +How long does it take for my top up to clear?,47 +Where am I able to get my PIN unblocked?,49 +Which documents do I need for this identity check?,69 +"I have made 5 attempts to make a very standard survey, yet I can't get it to work. What is the problem? Is there an issue related to your system?",35 +Can you give me the restrictions of the disposable cards?,29 +What do I do if I think someone has used my card?,22 +There is a payment in the app that I did not approve,16 +"Hello, I recently ordered an item and I need help with cancelling and processing a refund as soon as possible. It's very important that I get my refund quickly.",52 +"Hi, I have transferred money but beneficiary's account is credited with less amount. Now i have transfer the difference of the amount. I think there is some issue, could you please look into this.",64 +Is the closest ATM to me within 2 miles?,3 +"My transfer is pending, why?",48 +Can I set up to my account to automatically top up?,4 +Can you tell me when the transfer will be completed?,48 +can i get a card if i live in the US?,24 +What is the first step that I should take after my card has been stolen?,41 +Am I allowed to change my PIN anywhere?,21 +where has my transferred money gone?,66 +My credit card transaction was declined for a loan payment. Can you tell me why?,59 +Is it possible to do auto top up?,4 +"I have been charged more than I should for the presents I bought when abroad, the problem seems to be the exchange rate.",17 +How do I use disposable cards?,37 +What's the tracking on the card you sent?,11 +Are you only able to get a card if you're in the UK?,24 +What is this cash withdrawal on my statement?,20 +HOW LONG THE CARD VALIDITY,14 +need to exchange currencies,33 +Whats types of currency can I exchange?,33 +Where is the money that I transferred.,5 +My top-up is taking a very long time to complete.,47 +"I was charged extra when I made a cash withdraw, why?",19 +My app statement shows I took out cash from an ATM but I did not. What can I do?,20 +Why isn't my purchase exchange rate correct?,17 +Why has my card been charged an extra pound?,34 +Why was I charged twice for the same thing?,63 +Please explain the charge of 1L in error. I have purchased nothing in this amount.,34 +How can a payment be declined,25 +Why didn't I receive the correct exchange rate for an item that I purchased?,17 +My google top-up pay is not going through,2 +Why was I charged a fee for withdrawing money off my card?,19 +"My transfers keep on getting declined. My card was working fine up until now, however it has suddenly stopped working. Why is this?",27 +Why can't I transfer money to a beneficiery?,7 +"I can't figure out how to change GBP to AUD, what do I do?",33 +Is there a reason my transfer failed?,35 +My ATM withdrawal was cancelled,26 +I have been trying to make a transfer and it won't go through. I have checked all the receipts and its all correct but still won't let me do it.,27 +The ATM ate my card; how do I get a new one?,18 +I'm having problems making a transfer to another account. I keep getting a declined message. I know that the information I'm putting in is accurate because I have checked it more than once.,27 +"My mother deposited a cheque into my account last week, why is it still not showing up?",6 +What should I do if I see a withdrawal is pending?,46 +Can I use a bank transfer to add money to my account?,65 +There is a payment in the app I did not make,16 +WHAT IS THE SOLUTION OF THIS PROBLEM,11 +What locations allow me to withdraw money?,3 +Is it possible to track the card you sent me?,11 +where do I top up my google pay?,2 +Help my find the verification code on a top-up.,71 +Tell me why my balance did not change when I tranferred cash.,5 +Where are my funds? I topped off my car but it didn't seem to complete.,47 +I'm getting concerned here. I sent a friend some money and she isn't seeing it. What's going on?,66 +Why won't my card work anymore?,14 +Will I receive a new card when mine expires?,9 +Can both Visa and Mastercard be chosen?,73 +How much is it to receive money?,56 +Can you tell me about these disposable virtual cards?,37 +Does a US transfer take long,67 +The balance does not appear to have updated.,5 +My automatic top-up was unsuccessful,61 +"There are charges on my card from the past few day I am pretty sure I didnt make, can you please freeze it for me? How do I get my money returned since it wasnt me?",16 +"If I want to add funds to the account using American Express, how do I do that?",54 +THere is some cash that is showing up on my app.,20 +There was a direct debit from my account and I didn't authorise it,28 +"I would like to top up via credit card, which credit cards do you support?",54 +ATM only gave me $20 instead of $100,75 +What are the charges for receiving a SEPA transfer?,56 +how much for topping up by card?,57 +My cash deposit from a week ago is still not in my account. Can you help me please?,6 +I need my payment in another currency,50 +Why didn't my transfer to a beneficiary go through?,7 +I noticed an extra charge on the purchase that I made last Saturday on my account. Can you see if I received the correct exchange rate?,17 +I tried to transfer money to a receiver and they didn't get the right amount. What is going on and who do I contact to help me?,64 +Help me unblock my PIN.,49 +I did a transfer and I was charged a fee that shouldn't be there!,64 +I wasn't charged the correct exchange rate for an item I purchased.,17 +I need to know if everything is okay here. After making a transfer from a UK account it doesn't show up. How long does this normally take to process?,5 +Can this app be used to exchange currencies?,33 +Do physical cards cost money?,43 +Where can I find the verification code for the top up card?,71 +how come when i asked for 100 it only gave me 20.00 in the app,75 +Can I get an account for my daughter?,1 +What do I do if I can't access my passcode?,44 +how do i add money from my amex card to top up,54 +Am I able to Top Up with Apply Pay?,2 +Where can I find your exchange rates?,32 +"So, the card PIN?",38 +How do your exchange rates factor in?,32 +Can you tell me how to get a disposable virtual card?,37 +"Hi, I am on vacation in Spain and someone stole my bag with my phone and wallet with cards and everything. Can you block it ASAP and then I want to order a new one also ASAP.",41 +"I used my card to make a payment a while ago and its still pending, Why is it taking so long?",45 +where can i located the auto top up function?,4 +My card payment doesn't work.,25 +Can I allow other people to top up my account?,62 +Why should I have to prove my identity?,74 +Can I cash deposit to top up my account,58 +What is the maximum for top-ups?,60 +I'm having a hard time proving my identity.,68 +Can you please explain why I was charged an extra fee for my transfer?,64 +Will I be charged a fee for topping up using a European card?,57 +"I attempted a transfer, but it failed.",35 +Is there a tracking number for the card?,11 +Won't let me top my card up!! Who can get it sorted out for me? It's urgent! How do I find out what the problem is with my card and how else to top it up?,59 +"If I lost my phone, what steps do I need to take to stop someone from using my account?",42 +Can I get an update on my replacement card?,11 +What method do you use for the exchange rate?,32 +My exchange seems to have something wrong with it. I changed over Russian Ruble to UK pounds and it appears I was charged way more than I was supposed to be.,17 +I was charged an incorrect exchange rate for a withdrawal.,76 +What number of transactions can i do with one disposable card?,29 +Where do we mail the card?,43 +Why is there an uknown charge showing on my account?,16 +I just saw a fee on my account. When do these get charged?,15 +I was charged for getting cash.,19 +What do I do to unblock my PIN?,49 +What is wrong with my top-up?,47 +"There's a weird payment showing in my app that I definitely haven't made myself, as I haven't used the card at all that day. Please cancel that and return my money.",28 +How do I find out where my funds came from?,70 +Are there any places that I can't use the disposable cards at?,29 +What's the expected wait time to recieve my new card?,11 +Are purchases returnable for full refund?,52 +What am i missing to verify my id?,68 +Why couldn't I make a withdrawal from the ATM?,26 +Will you charge for a physical card?,43 +is there a limit on top ups,60 +cash and check deposit has not gone thru,6 +How do I go about ordering a card?,43 +For topping-up is there a charge?,56 +How come I didn't get a virtual card yet?,40 +What are the restrictions on the virtual cards?,29 +Can I already use my account although the identity verification has not passed yet?,74 +Can I top-up my card using a bank transfer.,65 +How does your app transfer the money,65 +I have an outgoing transaction,48 +Is there any way I could open an account for my daughter?,1 +how do i set up my apple pay watch to connect to my account,2 +I goofed up and used the wrong account. Please help.,8 +exchanging currencies costs what?,31 +Is it normal to see a fee for transferring money?,64 +The app doesn't believe its me.,68 +Is it possible to order a card?,43 +Why do we need to verify a top-up card?,71 +"I've tried many times to make a payment, but it's not going through. What's wrong?",25 +Can I use my card anywhere?,10 +What exchange rates do you use?,32 +Can you tell me why a refund I'm owed is not showing on my statement?,51 +"I'm pretty frustrated about a pound charge that keeps showing up in my account statement. It's listed in the app as ""pending"", it never changes, and now I'm thinking someone's hacked my account!",34 +Why hasn't my transfer gone through,35 +I want to start using my card.,0 +"About two days ago now, I made a transfer from France but it hasn't arrived yet. Is it possible that the international transfer just takes longer?",5 +I just made a transfer from France 2 days ago. It has not yet reached my bank. Is it possible it takes longer because it was an international transfer?,5 +Why is my transfer still pending?,48 +My card hasn't been working for even small transactions today.,14 +Where do I go to edit my personal details on my account?,30 +Why is my beneficiary not working?,7 +My product hasn't arrived even though I ordered it a while ago. I want a refund!,52 +Earlier today I took money out the ATM. After checking the app the amount is so much higher than the amount I received.,75 +"I can't figure out why I haven't gotten my cash, when I already put the check in the bank.",6 +I believe a wrong exchange rate was applied towards a cash transaction I made abroad.,76 +There is a strange card payment I don't recognise.,16 +"Hi I've been trying to top up my card for the past day but it gets declined, I need it topped up urgently! Can somebody get back to me to resolve this or explain any different ways I can top up my card?",59 +I completed I transfer the day before yesterday in this country. The transfer still is not complete. I've checked on the account number multiple times to make sure that it is the right one. Can you check to see what's going on with this?,66 +I must verify the source of my funds,70 +"A strange card payment, I do not recognize it.",16 +What are ways to test why my card might not be working?,14 +Why was I charged twice?,63 +The app says I made a cash withdrawal even though I didn't.,20 +"Could I reactivate my card please, I couldn't find it but it turns out it was in my jacket pocket.",13 +Are there limitations to what currency I can hold?,36 +How can you assist on verifying my identity?,69 +"I can't remember my app code, can you reset it?",44 +There should be a cash withdrawal that I haven't seen yet.,46 +Do I have to use a bank approved ATM to withdraw money?,3 +My card hasn't came in the mail yet?,11 +Why did you charge me extra when I withdrew cash?,19 +Why isn't my refund showing in my statement?,51 +I just got an email in confirming my purchase with my card. I login to the mobile app on the card and found out there are several purchase were made without me aware of it. Evidently someone had stole my card information and made these fraudulent purchase. I need the transaction to be reverse and have my card suspended.,22 +Why was my transaction declined?,35 +I tried topping up for the first time today since I am a new customer. It doesn't appear that it's working. It has been pending for at least half an hour. Please take care of this.,47 +What kind of security protects my money?,70 +What can i pay with out fees,15 +I see a direct debit transaction in my app that I didn't make.,28 +I have to make more then a few disposable cards per day.,29 +How is the exchange rate calculated?,32 +Do you know the process how to activate my card?,0 +The app is saying I made a withdrawl but I didn't.,20 +i need to add express delivery if that's an option,12 +Why have you declined my card payment?,25 +How much is the exchange fee?,31 +Is there somewhere I can send a check to add to my account?,58 +why don't you accept american express for adding money to my account,54 +"Someone has a copy of my card. I have my card with me, but someone just made a 500£ cash withdrawal. Help me.",20 +People are using my debit card - help!,28 +I didn't see any reason why my transfer was declined. What gives?,27 +Where can I have a new bank card sent to China?,9 +I can't figure out why a transfer is still pending?,48 +"Someone is using my card to purchase flights to New York it's not me because I'm not going to New York, please can you cancel the card and refund the money?",20 +"Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help.",61 +Where do I go to terminate my account?,55 +"When will I see my cash, since I already deposited my check?",6 +can i create my own pin right away,38 +I attempted to get cash in the ATM but I was denied,26 +I want a reason as to why my beneficiary is not allowed?,7 +How can I see the progress of delivery of the card that was sent?,11 +My wallet doesn't show my recent top up.,62 +"My card was lost on vacation, I don't know where it is. Can you help me take care of this immediately?",41 +I would like to receive instructions showing the verification process for top up cards..,71 +How can I request cash back? The ATM just gave me a different amount than what I've been actually charged though...,75 +My top is still pending.,47 +I did not ask for the amount of cash that I received.,75 +I have been overcharged. I just changed over Russian Ruble to UK pounds and it was too much. It seems something was wrong with my exchange.,17 +Why is it required to verify my identity?,74 +I would like to cancel my purchase.,52 +Can I transfer money to my card via bank-transfer?,65 +I returned an item but don't see it on my account?,51 +"There's a problem - I bought something about a week or two ago but just today the payment somehow came back into my account! I already received the item though, what's going on here?",53 +Is there a pay structure for currency exchanges?,31 +atm refused to give me money,26 +Seems like my top-up has not gone through,47 +Where do I go to get my new card linked?,13 +Would I be able to top up as much as I can?,60 +I'm unable to verify my identity,68 +I put some money in my account the other day but now its gone? Why is this?,61 +My friend would like to send me money. What are the options available to them?,50 +Why was my payment declined? I keep trying my card but it's not working.,25 +Why do the top-ups need to be verified?,71 +Is there a limit to the number of disposable cards per day?,29 +Can I receive payments in another currency?,50 +Please provide me with the restrictions of the disposable cards.,29 +I am unable to access my app due to forgetting my passcode.,44 +What went wrong when I tried to do my transfer?,35 +Seems like my top-up has been cancelled,61 +Is this app capable of exchanging currencies?,33 +Are there a certain amount of transactions i can do with one disposable card?,29 +An incorrect exchange rate was applied to an item I bought.,17 +Still waiting for transfer to be completed.,66 +Why is my ATM withdrawal still pending?,46 +"How do I close my account, since I'm dissatisfied?",55 +I sent money for my rent to my landlord but she is claiming it hasn't arrived in her account Can you trace the transfer I made to make sure it arrived so I can provide proof I sent it and that it has been deposited?,66 +Google Pay Top up isn't working,2 +How old do my kids need to be to use your service?,1 +can i verify my identity i the app,69 +Is it possible for me to top up with a cheque?,58 +Do you have any card fees if I want to add money using an international card?,57 +Can you tell me where I can withdraw money?,3 +My withdrawals were going smooth until I got declined today. What is going on?,26 +I paid with a card and there is an extra charge. Why?,15 +Where can I find information about where my money came from?,70 +Why cant I transfer to my account?,7 +This place has been too much work so I'd just like to close out my account & be done.,55 +How can I add physical money to my card?,58 +I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.,53 +"I see in the app some cash was withdrawn, but it's not mine.",20 +I'm worried that my card has been compromised because I see a payment that I didn't make.,16 +What's going on? I was just recently charged for an ATM withdrawal. I've never seen this charge before and before it's always been free.,19 +How can I make my card show up in the app?,13 +Why is my top up for my new account not instant,47 +I want a new card,39 +I thought transfers were free of charge. I bought something abroad and got charged a ridiculous fee. How do I get this problem fixed.,64 +Someone must have found my card details as I don't recognize these transactions.,22 +Please tell me how I can get a virtual card.,40 +Why is my card payment still listed as pending?,45 +I would like to know more about what a disposable virtual card is?,37 +I have lost my credit card in the ATM!,18 +"Just received my replacement card, what steps do i need to take to activate it?",0 +How can I exchange AUD for GBP?,33 +Is there a fee for transferring money,64 +My Virtual card was rejected for a car rental. Why?,72 +"My marital status has change, I got to correct my name to reflect that.",30 +Can you let me know why my cash withdrawal is still pending?,46 +The ATM took my card.,18 +Help me. My phone has been lost or stolen!,42 +I ordered a virtual card but it hasn't come through yet,40 +Why was I charged for getting cash?,19 +I'm trying to purchase a flat but i need my first payment for my mortgage to go through first. I keep getting an error. I'm not sure what is going on but i need help making this transfer.,35 +Is the identity check part of bank policy?,74 +Can I top-up my google pay?,2 +I am having trouble transferring money to a beneficiery.,7 +Why did you charge a fee when I withdrew from an ATM?,19 +"I deposited cash into my account, why do I not see it?",6 +I can't get my actual card to work,14 +What is the most that I can top-up to a card?,60 +My wallet was stolen and all my credit cards were in there. HELP?!!?,22 +Why was I charged extra on my last UK pound to Russian ruble exchange?,17 +How do I top up on my card?,62 +I received a returned payment that I made.,53 +Is this card available to United States Residents?,24 +Why did I get charged a fee on my card?,15 +Where do I have access to a virtual card?,40 +My top up hasn't gone through,47 +What do I do if I have been charged twice?,63 +is there a foreign currencies charge?,31 +need to verify source of funds,70 +I see an unauthorized withdraw.,20 +How can I obtain a virtual card?,40 +I am still waiting on my bank transfer,5 +"When I got cash, the exchange rate applied was wrong.",76 +There is a potentially fraudulent direct debit on my account.,28 +Where can I use my Mastercard?,10 +When will I receive the card?,12 +Can I top up for free using a European card?,57 +I have a transfer that was approved that I'm urgently waiting for. How long am I supposed to wait for it?,48 +I have a payment I didnt make on my account,16 +Will I be able to get both a visa and a mastercard?,73 +"The card I thought I lost was in my jacket pocket this morning, so can I reactivate that?",13 +Does the exchange rate change each day for purchases? There is a different rate on my purchase.,17 +At what cash machines can I change my PIN?,21 +Why did my top up get reverted?,61 +Can I get a physical card,43 +"I've been waiting a while for my card, is there a way to know when it will arrive?",11 +I received duplicate charges.,63 +I feel as though I have been over charged for the exchange rate on my payment on last Saturday.,17 +I topped up but the app declined it,61 +Somebody stole my wallet and is using my card! Can you do something so they can't keep taking my money?,20 +"I need a new card to replace an expired one. Will it cost anything, and how soon?",9 +How do I edit the personal details on my account?,30 +"My PIN is not working, can you help?",49 +What caused my top-up to be returned?,61 +How much would it cost me if I transfer?,56 +"My card has not been delivered yet and its been a week since I ordered it, please help",11 +What kind of charges should I expect to exchange currencies?,31 +How long is the delivery to the US?,12 +I need two cards. Is this possible?,39 +My app is showing a cash balance that I did not receive.,20 +"When I received my money, it was not in the correct amount. The exchange rate was not what it should have been.",76 +What are my payment options?,54 +Do exchanges cost more?,31 +How long does it take for money to reach my account?,5 +What is your exchange rate between UK pounds and Russian rubles for my last transaction,17 +I want to cancel a transaction.,8 +I'm not sure how disposable virtual cards work. Please help.,37 +Where do I go to unblock my PIN?,49 +What ATMs can I use my card at?,3 +"Hello, I believe there has been a mistake made on the exchange rate for my card. Could you please check the official interbank exchange rate for me?",17 +"Can I get money in my home currency at some ATM? I'm on holiday and am a bit concerned because I don't have any cash with me, it is possible to withdraw here already without any additional cost?",76 +I can't withdraw any money from my account. Ive tried a couple different ATM machines and both of them wouldn't give me my money. What's going on? Is my account frozen or something?,26 +Mastercard is my preferred company.,73 +I can't enter my passcode.,44 +how do i find top up for cash deposit,58 +My payment has not been accepted.,53 +"I have been charged a fee, I didn't know about this fee before! When do you charge extra for card payments?",15 +There is a transaction showing in my app that I did not make as I have not used that card all day. Please reimburse this amount to my account.,28 +Why does a payment show up twice?,63 +"After I attempted a transfer, it failed.",35 +"I heard that you support more than one type of fiat currency, would you tell me which ones please?",36 +My card hasn't been working when I try to use it.,14 +Why am i being double charged for something?,63 +DO you know the reason for the identity check?,74 +I do not recognize the card payment.,16 +If I find a card I lost do I need to dispose of it? Or can I re-active the card and continue to use it?,13 +I have tried using my card for the first time at the ATM of Notting Hill to withdrawal cash but it didn't work. Does this mean my card isn't working?,26 +"In my app, a direct debit payment that I didn't do shows up.",28 +Payment I did not make.,16 +How do I replace my card?,9 +How do I get my virtual card?,40 +When can I expect to receive my card?,12 +Has my card been lost in delivery?,11 +Are there restrictions on disposable virtual cards?,29 +Can someone assist me with activating my new card?,0 +"I haven't received my card yet, how long does it normally take?",12 +How do I get my card PIN?,38 +I already got my item but just got my money back,53 +How long does it take to verify a cash withdraw?,46 +What are Interbanks current exchange rates?,32 +"I deposited money in the form of a cheque, but my balance has not increased.",6 +is apple pay a top up service?,2 +Every ATM I visit is rejecting my card and I don't know why. There should be money on it. Can you check it to see if something is wrong or if I'm doing something wrong?,26 +How do you do exchanges?,32 +I don't think I should have been charged a fee to use my card.,15 +Is it normal to be charged an extra fee when paying with my card?,15 +I placed my order a week ago. Is it ok that my card isn't here yet?,12 +How did you arrive at the rate of exchange? I thought that I would get more cash.,76 +Can my children open an account?,1 +what is the average wait for transfers,67 +"I reside in the US, but I want a card.",24 +Why is there a verification to identity,74 +I must change my PIN as soon as possible.,21 +"Hello, I trying to top up with my card today but it didn't work. When I tried last time it worked but today it isn't. Could you take a look at it for me?",59 +Was I charged extra for using my card?,15 +can i get a card if I live in the usa?,24 +The app has rejected my top up.,59 +What countries do your accounts send and receive to?,24 +What do I do if my card is not working?,14 +Why have i been charged a fee for using my card?,15 +I need to exchange foreign currency will i be charged?,31 +What documents do you need to verify my identity?,69 +What is a pending cash withdrawal?,46 +I have a duplicate payment on my card.,63 +Is there a way I can get a Visa card?,73 +"If my funds are running low, will the app top up automatically?",4 +Can i cancel this purchase?,52 +How can I top up with my apple watch?,2 +What is the fee if I use a European bank for a top up?,57 +Can you please disable my current account.,55 +I wasn't able to use my top up card because the money I put on there wasn't there anymore,62 +Supported countries,24 +Who do I talk to for transactions debited twice?,63 +Where do I find PIN for my card?,49 +Can you tell me about why the account I have was charged an extra 1$,34 +if i found a lost card can i put it back in app,13 +I can't find my phone; what can I do to prevent someone from accessing my account on it?,42 +There is a transfer not showing on my account.,5 +"I can't freeze my account as I need the card as I am traveling, how do I change my pin?",21 +Please tell me if I'm going to be charged for sending out more cards?,39 +Why was I charged a fee for transferring money,64 +"Hi, I draw out some money from the ATM today. The ATM has given me wrong amount and the application is displaying more amount than i withdraw.",75 +I ordered online weeks ago and I never received my package in the mail and I don't want to wait any more. So if I could get my money back now that would be great.,52 +It is listed in my app that I made a payment which I did not actually make,16 +"While getting cash, I was charged a fee.",19 +I may need to dispute a Direct Debit payment.,28 +Is an auto top-up option available?,4 +How can I go about getting a refund?,52 +I have no more money in my account. Is there a way to do a bank transfer to put money into my account?,65 +why do I have a pending payment?,45 +Is there an issue with my card payment as it has not gone through.,25 +Why isn't my topup working?,59 +What ATMs will allow me to change my PIN?,21 +Why was my cash withdrawal declined by the ATM?,26 +"I found my card, how can I use it again?",13 +What is the time frame that transfers normally take from a UK account? I just completed a transfer and nothing shows up. I need to know if everything is alright.,5 +When will my top up be applied?,47 +how do i get into my account and edit my details,30 +I just noticed my transfer was declined and I don't know why. Can you help me?,27 +There was an extra fee when I paid with the card.,15 +"I need to transfer money into my account, HOW?",65 +There is a duplicate payment on my card. Why?,63 +If I need more than cards will I have to pay a fee to receive them?,39 +My money is all gone. What ways are okay to add money to my account?,65 +Why won't my transfer to another account work?,7 +What is the formula for your exchange rate?,32 +"My top up keeps showing pending? How long will things be like this? Days, weeks, months? I need the money quite urgently for an important coffee purchase, can you please let me know when top up will work?",47 +I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?,51 +I have exceeded all my PIN tries,49 +"I cannot remember my passcode, is there a way to retrieve it?",44 +I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.,63 +Are there any hidden extra fees for currency exchanges?,31 +"Could I please cancel my transfer, I paid it into the wrong account. I need to pay it into the right account by tomorrow.",8 +The bank charged me fees for withdrawing cash!,19 +Do you have any accounts for children ?,1 +I wanna revert a transaction i did this morning.,8 +Why does my transfer keep generating an error message?,7 +Why did my payment get declined?,27 +"I see a transfer fee, but to my understand, that should have been free, what happened?",64 +I am still waiting to find out the status of my refund. I have made previous attempts to find out what the status is to no avail. Will you please look into this for me?,51 +Delete all of my account information and my account right now.,55 +Can I re-link a lost card with the app?,13 +Why is verifaction required for my Identity?,74 +Recipient has not received the money,66 +"Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.",15 +I did not set up a direct debit I have,28 +Where to check top ups pending?,47 +A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going on here?,64 +How do I get a new expiration date?,9 +I am not receiving the correct exchange rate on my card.,17 +can i see money source?,70 +can i transfer money i the app,65 +What's the closest place to withdraw money?,3 +I am having trouble to verify my identity,68 +"There was just a withdrawal but it wasn't me, I've never even visited the town where the withdrawal happened.",20 +"I made a transfer and the receiver said an amount was received, but less than the right amount. I now have to transfer more to get the remainder to the receiver. Can you tell me about this. What's been going on?",64 +What is the limits on the number of disposable cards I can have?,29 +I only have a card from the US is that okay?,54 +Why am I charged to get money from the ATM?,19 +why wasn't a transfer to account approved,7 +My top up did not complete.,47 +Please delete the duplicate payment that was made to my account. One payment is still pending and I do not want to pay twice.,63 +Your service is bad. Close my account.,55 +My card is not working.,14 +Why was there a fee with my cash withdrawal?,19 +"I was wondering why my payment hasn't gone through yet, its been a while.",45 +The transfer to my beneficiary has not gone through,7 +How long will it be to get this new card?,11 +Why did the ATM cancel my transaction,26 +There is a direct debit payment on my account that I didn't authorize.,28 +What are the sources for the funds in my account?,70 +"The exchange rate given to me after a purchase, was incorrect",17 +The payment I made with my card is not showing up.,53 +I don't recognize what this payment on my statement would be for.,16 +I believe my card payment were reverted,53 +Is there a list of where I can use my card?,10 +Can you tell me how to get my card on the app?,13 +Help me figure out why my transfer was declined,27 +Why do I see an extra €1 charge on my statement?,34 +can I use it in any country?,24 +I heard you have virtual cards. How do I get one?,40 +"I wanted to transfer money to another account, but now I don't have to so I'd like to cancel said transfer. How can I do that?",8 +My card wont work at an ATM,26 +What different currencies can I get?,33 +I have been charged two times for one transaction.,63 +Tell me why my transfer was declined.,27 +What do I do if someone used my card without my permission?,22 +How do I get selected for a visa card?,73 +Can this convert money?,33 +Why do I have duplicate transactions for one purchase?,63 +How much does top up fees cost?,57 +I was under the impression that transfers were going to be free and here I was charged for something I bought overseas! I don't think this fee is right,64 +Why do you need all these details about my identity?,74 +Do I receive the physical card for free,43 +I have another card from the U.S. Will you be able to accept that one?,54 +Can you explain more about why should I verify my identity?,74 +How do I know where I can use my card?,10 +ATM is broken. It did not give me the full amount (30 pounds.) I'm standing here with only 10 pounds and it's telling me it gave me 30 pounds. I need assistance now!,75 +Is there a fee for physical cards?,43 +"Some cash was withdrawn in the app, but I did not do it.",20 +"Hello. My credit keeps being declined, last night and again today, as I try to buy something. What is the status of my card?",27 +"I accidentally made a payment from the wrong account yesterday. It's my rent payment, and it's very large, so the account I paid from won't be able to cover the amount. It's really important that the payment be made from the right account?",8 +I am having trouble withdrawing cash.,26 +There has a recent suspicious withdrawal on my bank account. Is it possible to freeze my card?,20 +I need help making this transfer. I keep getting an error. I'm trying to purchase a flat but i need my mortgage payment to go through first. Can you help?,35 +I transferred some money a couple days ago but haven't received it yet. How long should I expect to wait?,5 +I noticed my card was used in a small town that I have never been to. Can you stop the card from being used more?,22 +"I just checked my statement and saw a $1 charge, why is it there?",34 +Can you tell me why my transfer is failing and help resolve?,35 +How long will my transfer be pending?,48 +I have kids and I'm curious at what age could they start to use your service.,1 +Where do you mail physical cards?,43 +My payment shows that it is pending will I be charged more money?,48 +I topped up but the app denied it,59 +Can you help me figure out what is going on with a debit payment that is showing up on my account I am not sure is suppose to be there.,28 +What am I going to need in order to activate my card?,0 +Can I specify a day for my card to be delivered?,12 +I'm confused as to why my transfer is still listed as pending on the website.,48 +How do I activate my new card I just got?,0 +"I blocked my card by mistake, how do I unblock it?",49 +"I put my check in the bank, but I haven't gotten my cash yet?",6 +I want to see what this fee is on my card payment.,15 +Why was I charged a higher exchange rate when I bought something abroad?,17 +Money is not in recipients account.,66 +How do i transfer something faster than normal?,67 +I cannot find my PIN.,38 +The top-up I ordered didn't process.,59 +"In the exchange and holding, what fiat is allowed?",36 +"I think someone saw my PIN and I am on vacation in Spain, can I change it locally at an ATM?",21 +I recently transferred money to my account when will it show up?,5 +I need to actuate my card.,0 +I can't withdraw money,26 +Is there a money transfer fee?,64 +When do I get my PIN?,38 +I'd like to apply for a Visa Card.,73 +What needs to be done to activate and use a card?,0 +what is the exchange rate when i get cash,76 +I have a payment that I didn't make.,16 +Is there a way to get a virtual card?,40 +Is there a reason there's an extra fee on my statement?,34 +My card won't let me withdraw money.,26 +Can I directly deposit my salary to this account?,50 +Please help me. I don't know my code to get into the app.,44 +I am still waiting for a transfer I did,5 +Why do I have a charge for an ATM withdrawal? I thought these were free?,19 +How old do you need to be to open an account?,1 +What is the max amount of disposable cards I'm allowed.,29 +I believe my top up was reverted.,61 +What are the uses for disposable cards?,37 +I have a direct debit I didn't make,28 +What is your maximum top up limit per day?,60 +"Hi , I just came to know I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow.",8 +What can I do if my card still hasn't arrived after 2 weeks?,11 +Is there a longer processing time for international bank transfers?,5 +"My phone was stolen, what should I do?",42 +How come my card doesn't work anymore?,14 +"Hi, I am facing issue with my card payment while shopping online as payment is getting reverted. I am struggling with this issue around two weeks. Please advise.",53 +Help me activate my new card.,0 +Please tell me how I verify my identity.,69 +How can I go about getting a disposable virtual card?,37 +Can an apple watch be used to tup-up?,2 +What are the steps needed to top up with Apple Pay?,2 +There is a direct debit transaction that I did not authorize,28 +are SWIFT transfers an option?,56 +I can't seem to figure out why my transfers are getting declined.,27 +I made a check deposit but the cash hasn't arrived in my account yet.,6 +"If someone sends me money, will I be charged?",56 +Can I use your app to exchange between USD and GBP,33 +How to order my card?,43 +My address needs to be changed.,30 +"I took out cash from the ATM, but something must have went wrong, My account shows the correct amount of cash I took out, but the ATM didn't give me that amount. How do I get my money back?",75 +Can I use this all over the world?,24 +Why have I not yet received my virtual card?,40 +Can you tell me why the card payment came back?,53 +I was not able to use the ATM to get cash,26 +I deposited a cheque and its been days and I still haven't received the cash!!,6 +2 weeks ago I ordered my new card. It isn't here. What should I do?,11 +When can I use money sent to my account?,67 +My beneficiary didn't receive my transfer,7 +After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?,63 +How do I reset my password?,44 +I would like to know if you use Visa or Mastercard.,73 +Why is there a fee for cash withdrawal?,19 +How can I receive money from my friend?,50 +Explain why my card payment wouldn't go through.,25 +I was just giving the wrong amount by the ATM. How do I request cash back at this point? The app is showing the amount that I actually requested even though that's not what I got.,75 +Why has my top-up been reverted?,61 +Can you explain the various transaction times shown on my statement?,63 +I was so embarrassed. Why didn't my payment clear?,25 +There's a payment that isn't mine on my app,16 +I need to change details about my personal account.,30 +I made a card payment which is showing me pending.,45 +I need to know where my funds come from.,70 +Do you offer account's for minors?,1 +I visited the ATM but got less money than what I requested. Why?,75 +"There is a fee for a transfer, please explain that to me.",64 +Should I be seeing a fee applied for my money transfer?,64 +When will my transfer arrive from Europe?,67 +$1 charge in transaction.,34 +My preference is Mastercard.,73 +Is the cash withdrawal going to show?,46 +Not sure what my password is.,44 +When will I get a virtual card? I haven't gotten one yet,40 +Everytime I try to prove my identity it won't let me.,68 +"help, I see money missing I didn't take out.",20 +If I order a card when does it arrive?,12 +I saw I was charged extra for money I withdrew?,19 +"Last Saturday, I was charged extra for the exchange rate on my payment. Is something wrong?",17 +When do you charge fees on accounts? I just saw a charge on my statement.,15 +How do I get a refund for an unauthorized direct debit payment?,28 +I can't recognise this Direct Debit payment.,28 +The amount of cash i have received is not correct.,75 +When do i get charged a fee for using the card?,15 +My account is devoid of funds. Am I permitted to submit additional money via bank transfer?,65 +What is the extra fee that showed up on my card?,15 +I'm a new customer and tried topping up today for the first time. It's still pending and doesn't seem to be working. I need to get this fixed.,47 +How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay.,5 +I tried using my ATM card at your Notting Hill location today. It did not work. Am I doing something wrong?,26 +"I must quickly transfer something from China, and I need to know how long it will take.",67 +Can I use my card to withdraw from my account?,3 +"I have a transfer from the US, How long is the wait?",67 +Can I get a card that works in other countries like Africa and Indonesia?,24 +Where can I link a new card?,13 +What ATM machines allow this card?,3 +Why didn't the ATM give me all my money,75 +How can I create another card linked to this account?,39 +I was wondering if I could get a second card on this account? I would like my daughter to have one.,39 +I need to exchange some foreign currency. What's the charge for doing that?,31 +I don't recognize a charge on my statement.,16 +I have no idea why there is a dollar that has been charged to my account.,34 +I asked for cash but I did not receive all the funds,75 +Is there an option to top up with a cheque?,58 +How do I find out how or where this transaction on my account came from?,16 +How do i access the auto top-up option?,4 +why cant you just refund me instead of a merchant,51 +I don't understand why my card payment is pending. It has been pending for too long. Why is this and when might it go through?,45 +Will I get charged on a foreign currencies exchange?,31 +I withdrew cash and I think the exchange rate is wrong.,76 +How quickly can you get me my card?,12 +Money that I have transferred hasn't arrived yet,5 +Can you tell me the limit for top ups?,60 +What currencies and methods can i use to top up my account?,54 +"My card will expire soon, do I need to order a new one?",9 +Can I order a second card?,39 +I am not happy with your company. Please delete my account asap.,55 +How do I top up my account using transfer?,65 +top up for my american express card is not working,2 +"Hearing back from us regarding your important verification results may take 10 minutes to one hour time. If verification results do fail, double-check to make sure all of your images are clear -- make sure your photos have no glare or blurring. Note: These photos need to be readable as well. You also need to be 18 years of age or older. You must be a resident of Switzerland or the European Economic Area to open a new account.",68 +"stolen phone, what should i do",42 +My ATM withdrawal is taking forever,46 +I still do not see the cash deposit in my account from last week. Why?,6 +I'm being asked for a verification code. Where do I find it?,71 +How is my card payment still pending?,45 +I am inquiring about why there was an extra fee charged when I used an ATM.,19 +"I would like to close my account, as I'm not happy.",55 +Can I transfer money using the SWIFT service?,56 +How do I know what my PIN is?,38 +Can you tell me how long it takes for a new card to come?,12 +Does it cost to add money to my card?,57 +A shop I go to didn't let me pay.,25 +I topped up my account but the money isn't there now.,62 +Can exchanged be made to EUR?,36 +I made a payment that seems to be stuck. It's been a couple of days already. Can you tell me how long it will take?,45 +Why is my transfer stuck on pending?,48 +I don't have my passcode to access the app.,44 +What's taking so long for this payment to go through?,45 +I believe there is a mistake because a payment I didn't make shows in my app.,16 +I am having trouble finding the top-up card verification code.,71 +"I want to get some cash from the ATM using my card but I dont want to be charged any fees. Ive taken some money out before with no fees, but recently Ive been getting charged. Why?",19 +Please cancel my last transaction.,8 +I was charged multiple times at the same location at the same time,63 +How do I request the PIN?,38 +Can i add a new currency to my account?,33 +I need to transfer money into this account from my other bank account.,65 +What do you need my identity details for?,74 +I didn't get the right amount of cash because of the exchange rate.,76 +"I no longer have my phone, what should I do?",42 +"I think something went wrong, I didn't get the right amount.",75 +Can you find out why my credit card didn't process payment? It was declined for top up so what's the deal?,59 +Transfer was declined.,27 +Why didn't my top up work?,61 +Explain the card PIN to me.,38 +Can I edit my personal details?,30 +how long until a cash withdrawal will show on my account,46 +How do I dispute a debit that I didn't make?,28 +Why did I not get the amount I specified at the ATM?,75 +Can I check to see where the funds came from?,70 +What are the reasons for my beneficiary not being allowed?,7 +I tried to buy something online yesterday and was told declined. I got the same error today after trying again. What is the problem?,27 +How can I fill up my gas tank using a check?,58 +"My account shows I have been charged twice for the same meal. How do I get the second payment voided and returned to me? I do not eat out much and my family is living paycheck to paycheck, mostly. I cannot afford to spend more money than necessary, as is, so I must see to it that the cost be promptly credited back onto my card.",63 +I sent money to my family last Friday but they don't have it.,66 +How do i request more physical cards?,39 +I found my lost card. Am I still able to use it?,13 +Do you support changing the currency I use?,33 +Am I able to return an item for a refund?,52 +How can I transfer money to this account from another bank?,65 +"I want to know which currencies and cards are supported, can you provide a list?",54 +I made a mistake and performed a transaction on the wrong account!,8 +When I made a transfer I was charged extra.,64 +When will it be delivered to the US?,12 +Tell me if there is a limit to top-up.,60 +"I've been to several different countries, can I exchange the cash with a discount for a large transaction?",31 +I don't know my password anymore.,44 +I've been waiting for over an hour for a top up to go through. How long is this supposed to take? I really need this money.,47 +Why did using an ATM cause me to have an extra fee charged?,19 +How do I get this damn virtual card to work?,72 +"Top up my card please, which y'all support?",54 +Can I withdraw money in my hometown currency while on holiday without any additional fees?,76 +I have left my card at my parents house. Can you send me a spare one please to use in the meantime?,39 +why are all my identity details required,74 +I tried to use my disposable virtual card to pay a subscription to the gym and it got rejected. Any ideas why?,72 +why didnt my account allow a transfer,7 +I'm cancelling this charge. I still have not received what I bought from these people a while ago.,52 +It seems like my card payment didn't work.,25 +where exactly does money come from,70 +What should I do if I see an unauthorized withdrawal on my statement?,20 +Do I need to speak to a representative to change my pin?,21 +What currencies are approved to add money?,54 +I tried to charge my card but it was declined. A couple days ago I was able to charge it and it was accepted. Is something wrong? Will you double check for me please?,59 +Why is the payment from my card still pending?,45 +Please help! The app won't let me cancel a money transfer. I accidently sent money to an account that wasn't mine. I need this cancelled immediately.,8 +How many days to deliver to a US customer?,12 +How will I know when I can use the auto top-up feature?,4 +I have forgotten my passcode,44 +Where would I order a virtual card?,40 +What information am I going to have to have in order to do a transfer with my card?,62 +I transferred money and it didn't get there.,66 +I did not get the right exchange rate while getting my cash out.,76 +"You can do that in just a few seconds. Go to account, hit activate, and follow the directions from there.",0 +There is a pending 1£ charge on my statement. I haven't purchased anything for 1£. Why is it on my statement?,34 +How long does it take for me to get my pin,38 +Help me unblock my account. I entered the PIN wrong too many times.,49 +Top-up is loaded into the card and no update.,47 +The ATM did not give me my card back?,18 +"Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined, I tried couple of times already but same thing is happening.",27 +top up not completed,47 +What's the procedure for canceling a purchase?,52 +How do i secure a top-up card?,71 +Would I get a Visa or Mastercard?,73 +How do I set up my card PIN?,38 +"I tried to make a top-up and it was canceled, why is that?",61 +Why has my top-up failed?,59 +How can I get a virtual card for a one-time transaction?,37 +"Someone has a copy of my card !! I definitely still have it here but someone just made a 500£ cash withdrawal, HELP!",20 +"I thought I lost my card so I cancelled it, but recently I found it in my jacket and I would like to re-establish the card.",13 +I may have entered the PIN wrong and the account is blocked. What do I have to do to get it unblocked.,49 +Is there a charge for exchanging foreign currencies?,31 +WHAT IS THE REASON FOR THAT,14 +What is the current exchange rate?,32 +They said I would get a refund but I don't see it on my statement.,51 +What's the phone number to freeze a card?,41 +I still don't have a refund.,51 +I got charged in double and want a refund,63 +I want to know why my top-up was reverted,61 +"I got a transfer fail message, but no explanation of why-- what happened?",35 +How can I dispute a debit transaction?,28 +How can I Use thereto-top option?,4 +How long will a cash withdrawal be pending?,46 +Why am I being charged a fee for using my card? If there is some print out of places that charge me can you please send me that?,15 +On what do you base your exchange rates?,32 +How many currencies can I have?,36 +The exchange rate was incorrect for an item I bought.,17 +Please help me. My card is missing.,41 +There is a strange charge on my debit statement,28 +When will my balance reflect a deposit?,6 +Why was the price higher when I paid with my card?,15 +I need help- I got mugged yesterday and they took everything so I can't use the app.,42 +How much am I allowed to top-up?,60 +Why did I get a $1 extra fee on the statement?,34 +I can't get my card out of the ATM,18 +I believe i was charged for making a withdrawal after i went grocery shopping. Are you guys charging for this now?,19 +How can I change USD to GBP?,33 +I have withdrawn cash from the ATM but it is showing in my account as a pending transation. Why is this?,46 +I cannot activate my card.,0 +How can I lookup the source for my available money?,70 +Why did they take more money out then I withdrawed?,19 +"I want to give a second card for this account to my daughter, would this be possible?",39 +Why am I charged an extra fee on my card?,15 +Foreign currency rates were put in wrong at an ATM i used.,76 +I'm not certain my top-up went through yet.,47 +How much is ok for me to top up with?,60 +There is a fee from a transfer that is not supposed to be here!,64 +Do cash withdrawals cost anything?,19 +The app says that I got cash in an ATM and I didn't,20 +Is there a daily auto top-up limit?,4 +I would like to change the the PIN on my card.,21 +when i travel can it top up automatically,4 +My card payment was not successful.,25 +"My transfer failed, why?",35 +I made a cash deposit to my account but it is not there,6 +what is this extra charge for a withdrawal?,19 +I bought an item at the wrong exchange rate.,17 +"The disposable cards, what are they for?",37 +Are there any fees to get additional cards?,39 +Where do I go to update details?,30 +WHY IS THERE AN EXTRA FEE FOR USING THE ATM??!!!,19 +Can I see where my funds come from?,70 +"Can I add other people to my account, so they can top up?",62 +What are the steps for making a transfer for topping up?,65 +Why am i being charged for withdrawing cash funds?,19 +I have an unusual payment in my statement,16 +Why is top-up verified?,71 +How do you exchange currencies,33 +Can you tell me the restrictions for the disposable cards?,29 +What proof do you need for my identification?,68 +HELP. My account has been deducted already and the Seller says they haven't received the money yet? When can they expect it?,53 +Where do I find the auto top up option?,4 +What's taking my top-up so long?,47 +Will I be charged for receiving money?,56 +what are the exchange rates for foreign currency ATMs,76 +What fiat currencies are used for exchange?,36 +I need assistance to activate the card on my account.,0 +I wondered if multiple currencies is okay?,36 +The bank machine didn't give my card back how do I get a new one fast?,18 +Can I automatically top-up when traveling?,4 +Can I have a friend send money directly to me?,50 +"I made a transfer for my rent payment about 2 days ago, but my landlord hasn't received it yet. It shows as done on my side, and I've double check all account numbers and they are correct. Can you verify that the transaction was actually made?",66 +I paid with card and was charged a fee that shouldn't be there!,15 +What do I owe for a new card?,43 +Help me with a PIN change.,21 +My card was declined at a restaurant today and I am not sure why.,14 +The cash withdrawal I took seems to be off. The exchange rate is wrong.,76 +"My phone was stolen yesterday, can you help me with this?",42 +How long do bank transfers usually take?,5 +What steps do I have to take to activate my card?,0 +Do you charge extra for duplicate cards?,39 +Someone made a mistake on my money transfer because I was charged extra fees.,64 +What do I do if my PIN was blocked?,49 +My card is not working when I try to use it.,14 +Can you please explain why my beneficiary is not allowed?,7 +can i get a virtual card,37 +What do you do to transfer money to my account?,65 +Is there a disposable virtual card?,37 +please help my transfer go through,35 +Is there a reason to why I was charged twice for a transaction?,63 +What is the charge for exchanging currencies?,31 +How long should it take for my new card to arrive in them mail? What should I do if I never receive it?,11 +Is there a way to view the history on where my funds came from?,70 +I am trying to make a transfer to a different account but they keep getting declined. I have double checked all the details and the information is correct.,27 +"The expiration of my card is near, how do I order a new card?",9 +"Why did I get charged a fee, I thought it was free?",19 +My card payment has been cancelled,53 +What do I do if there is a direct debit on my account that shouldn't be there?,28 +Why is there a direct debit payment on my statement that I didn't do?,28 +"I lost my phone, what should I do?",42 +"There is an extra charge on my account I didn't authorise, it's just £1, what is it?",34 +I was unable to transfer money from my account.,35 +I haven't gotten my new card.,11 +How do I set up an account for my children?,1 +Do I need any kind of proof for the identity check?,69 +How do I order a new card if my current one is about to expire?,9 +"I haven't received my virtual card yet, do yo know why?",40 +My top up is incomplete.,47 +what is the exchange rate for foreign ATMs,76 +I would like to activate my card what do I need to do?,0 +A transfer has to be cancelled.,8 +How to cancel a transaction,8 +"I keep trying to make a payment, but it doesn't work.",25 +Somebody used my card without my knowledge!,22 +"My card's expiration is approaching, how do I replace it.",9 +I didn't know I was going to get charged to use my card.,15 +I am seeing in the App a some cash withdrawal that does not belong to me,20 +How do I add my new card?,13 +How do I check security settings on my card?,14 +I am very dissatisfied with the services that you are providing. I want to cancel my account.,55 +Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.,19 +What's the limit for disposable virtual cards?,29 +When can I expect my transfer to reach my account?,67 +Where do I find my PIN for my new card?,38 +To receive money are there charges?,56 +"My bank app said that I got cash from an ATM, but that's a mistake.",20 +"I ordered something, and now I have buyer's remorse. Since what I ordered hasn't come yet, can you just cancel the payment since I already know I want a refund for it?",52 +How can I create a disposable virtual card?,37 +How long do I wait for my PIN,38 +There is a debit transaction on my statement that I did not make,28 +Will the card be a Mastercard or a Visa?,73 +There is a direct debit charge on my account that I don't recognize.,28 +What do I need to do to get my salary through this?,50 +"When exchanging, how much are the rates?",32 +Do you send more than one card?,39 +Why has my card been declined?,25 +Why is there an extra fee charged?,34 +"I got cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?",46 +My card gets rejected when I try to use it,14 +How long does a transfer transaction take?,67 +My purchases from this morning still have pending payments.,45 +My attempted transfer keeps kicking back with an error message. Could you please help me to resolve this?,7 +How do I reverse a transaction on my account?,52 +I left my card at a restaurant and now its missing.,41 +My top-up never worked,59 +"I've use my accounts all the time to manage my payments for my place abroad that I just got. I now see that I suddenly have new fees.I'm a frequent customer, so why are you charging me new fees instead of rewarding me?",64 +Please tell me which fiat currencies you support.,36 +Do the disposable cards have a transaction limit?,29 +My money hasn't been deposited yet. When will it be?,47 +I use my card internationally to manage payments and I just noticed that you are adding additional fees. Why? I am a good customer and this has me thinking about leaving.,64 +I need to cancel my recent transfer as soon as possible. I made an error there. Please help before it goes through.,8 +I was charged a fee for using my card. Can I check that in any way? It seems like there are occasions that I am charge for fees. Can you elaborate this?,15 +"How long do transfers take, mine just says pending?",48 +"There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!",16 +why have i not got my new card?,11 +"I just got my new card, how do I activate it?",0 +Which US cards have top up charges?,57 +How and where can I find the identity checks?,69 +I don't want to use this method to identify myself.,74 +The cash I asked for still hasn't been received,75 +Are there any charges for topping up my card?,57 +There is a payment showing as pending and hasn't posted for a few days. When will it post?,45 +Help me delete my account. I am not satisfied with the service.,55 +Too many times I entered the incorrect PIN. How can I get my account unblocked?,49 +"There's a €1 fee on my statement, why?",34 +I wanted to purchase something online but the payment was returned back to me. This has been going on for a couple of weeks. Please tell me what is going on here?,53 +I don't have a password.,44 +Can you tell me why I was declined from getting cash?,26 +What commission do you take for currency exchage?,31 +How long does it take for cash withdrawals to hit my account?,46 +Is a new debit card free?,39 +What do I do if I still have not received my new card?,11 +I want to change my pin number from an ATM. Is this possible?,21 +"I did not get my virtual card yet, Why?",40 +How can I investigate a missing refund?,51 +"I already made a transfer and want to cancel it, how do I do that?",8 +Do I have to pick a creditcard brand?,73 +I need to terminate my account immediately.,55 +I need my card right away.,12 +where do you find your exchange rates?,32 +I think my account has been hacked there are charges on there I don't recognize.,22 +"I want to top up from my Apple Watch, can I?",2 +How often can I top up?,60 +My transaction is showing several times.,63 +"Hey, I ordered a thing but changed my mind and want a refund on it. Since I haven't received the thing, would you just go ahead and cancel the payment for me?",52 +I can't seem to get my virtual card to work.,72 +Can I have a new card shipped to China?,9 +Can you tell me what the disposable cards are used for?,37 +My purchase from this morning still is pending.,45 +"My card got blocked, how do I reset?",49 +What is the fee for topping up a US card?,57 +need help with google pay top up,2 +How can I the person see my money transaction?,66 +How long will it be before the person I sent money to is able to see it?,66 +Explain why I can't do a transfer to an account.,7 +Will a beneficiary not accept a transfer?,7 +Why would my transfer result in a decline message?,27 +Why is my payment declined? It looked like everything worked ok and my account was fine.,25 +I don't recognize this debit transaction in my billing statement?,28 +atm ate my card,18 +"how long does it take to transfer money, my retailer is waiting",66 +"If someone in a different country sends me money, do I have to pay a fee?",31 +Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.,25 +I lost my phone. What do I do to block someone else from using my account?,42 +How many disposable cards can you own?,29 +How do I change my card PIN?,21 +what are you going to use my identification details for?,74 +I need my PIN unlocked.,49 +How do I locate my PIN now that I have my card?,38 +My card is almost going to expire.,9 +I wish to remove my account.,55 +How do I make sure my transfer isn't goin to an unsupported merchant?,27 +"I lost my card and need a new one, will it cost me?",39 +Why is there an unknown card payment?,16 +My payment was terminated,53 +My account is showing a double charge.,63 +Can you help me retrieve my card?,41 +How old can one use your service?,1 +how can the money machine keep my card what do i need to do?,18 +I need a Visa card,73 +Can you change the rate for the item I bought in a different currency as it is wrong?,17 +I lost my phone and need help protecting it.,42 +The ATM wouldn't allow me to withdraw money,26 +Why won't my card work.,14 +Why has my new card still not come?,11 +I noticed a charge for a transfer. Why is this? Is it because I did an international transfer?,64 +"Your system is broken. My transfers keep failing, 5 times now.",35 +"My transfer went through, but it seems to be caught up in a pending status. This was very important that it got done quickly, can you give me a status update on how long it will take?",48 +I made a purchase a few weeks ago but wasn't happy with it so recently requested a refund from the supplier. Can you check where the money is?,51 +How can I change my PIN? Help.,21 +How do I get my money back for a duplicated charge?,63 +The correct exchange rate wasn't given to me for an item I purchased.,17 +I got some cash in the ATM but its still pending,46 +Can I exchange currency to Europe?,36 +What is the basis of your exchange rates?,32 +What is the daily limit on my card?,60 +How old must I be to open an account?,1 +"I've made a transfer, how long until the money reaches my account?",67 +How soon will my balance be updated to reflect my transfer?,5 +I need to change my address in the personal details.,30 +My phone is missing.,42 +Are there specific ATM's that I can draw money from?,3 +How will I know when I get my refund?,51 +Where is my virtual card located?,40 +I wanted $100 but only got $20,75 +"I was trying to use my card and it was declined, when I tried to find out what happened I found cash withdraw for $500 that I didn't do. Can you please help figure this out?",20 +Why is my withdrawl to cash still pending?,46 +Do I have to go to the bank to change my PIN?,21 +How do I go about getting an actual card?,43 +Can i have a virtual card?,40 +"I need to figure out what these charges are on my account. They've been coming out for a couple of days. Can i get all of this money back? Also, I need to freeze my card.",16 +My card doesn't work. I can't get cash out at an ATM,26 +Why hasn't my money transfer showed up yet?,5 +"Someone stole my account, there's a withdrawal but it wasn't me, can we put a stop to it please?",20 +Why does my identity need to be verified?,74 +When will it get delivered?,12 +I don't know where a direct debit payment came from,28 +Why was my PIN blocked?,49 +How much does it cost to get more cards?,39 +It won't let me prove my identity.,68 +Does it cost anything to do currency exchanges?,31 +Is there a fee for a SEPA transfer,56 +How come my cash withdrawal came with an unnecessary fee?!,19 +What's the problem? I thought you offered crypto top up. This doesn't appear to be working at all. My money has now vanished from my account.,61 +show me how to top up,62 +My card payment wasn't declined,25 +Why can't I get my top up to work in Apple Pay?,2 +Why are my transfers and purchases keep getting declined?,27 +How much does each transfer cost?,56 +Do all ATMs accept this card?,3 +im worried about fraud how do you protect my account,69 +A fee shouldn't apply to me if my card was stolen.,41 +My card payment has been stuck on pending. What is the problem? It should have gone through by now.,45 +Why isn't my google pay top up working?,2 +who should i contact if my refund doesn't go through?,51 +When will my refund come through,51 +I was trying to top up my account and it isn't working,59 +why do I need to show ID,69 +My disposable virtual card wouldn't process my payment?,72 +Why is there an extra charge on my statement.,34 +Does the auto top-up have any limits?,4 +For what reason is my transfer still pending now?,48 +I was expecting my new card by now.,11 +Can someone assist me with explaining how I can unblock my pin?,49 +"What does it mean when a transfer is ""pending""?",48 +why do i have to verify top up?,71 +The app passcode has completely slipped my mind.,44 +My credit card was just denied for top up! Can you tell me why this happened and what's going on?,59 +When can I expect my refund?,51 +use my credit to add money,54 +"To deliver to the US, how long will it take?",12 +A friend was telling me about her disposable cards. What would I have to do to be able to get that feature?,29 +I wasn't applied the correct exchange rate when getting cash,76 +Why won't the machine accept my card anymore?,14 +The top up failed,59 +"If I get a transfer from Europe, how long until it is in my account?",67 +How do I make my top up complete?,47 +Why do you have the identity check,74 +Why and I being charged this fee?,15 +When will my top-up happen?,47 +"If my salary is in GBP, do I need to do something?",50 +I entered my pin wrong too many times.,49 +How do I link the new card?,13 +Will you charge me more if I use a European bank card for a top up?,57 +Was there a way for me to get tracking for that?,11 +It appears my top-ups have been canceled.,61 +Do you charge a fee for adding money in USD?,57 +Can I get a new card with new expiration date in China?,9 +"My phone is lost I don't want someone to use my account, what can I do?",42 +I moved to a new city and need to change my address,30 +What flat currencies do you support for holding and exchange?,36 +Is it possible to get both a Visa and a Mastercard?,73 +Can I add funds directly from my Apple Watch?,2 +what currencies do you accept?,36 +My bill shows the same charge more than once,63 +I tried to transfer money but it didn't go through,35 +My transfer didn't complete. Why can't I access funds?,35 +I keep getting an error message when I'm trying to transfer funds! Why aren't you accepting that?,7 +"I no longer want to transfer funds, can we cancel that transaction?",8 +Are all European currencies available for holding and exchange?,36 +Will I be charged any fee for receiving money?,56 +What is this direct debit in my statement?,28 +I'm not satisfied with the services that you are providing. I would like to end my services and delete my account.,55 +Can I exchange USD and GBP from the app?,33 +"I am unable to activate my card, it won't let me.",0 +Can I get some help to get me card activated?,0 +"If my phone was stolen, do I need to do anything?",42 +"Card payment was declined, do you know why?",25 +"how to delete account, not happy",55 +What's the procedure with currency exchange?,33 +where is my money from this morning,6 +"I'd rather not use my physical card, how can I get a virtual card?",40 +I want to top up my account. What payment methods are supported?,54 +"I shouldn't have been charged but I see a fee, why?",15 +How can I find a way to transfer money without it being rejected?,27 +Why is my physical card not working?,14 +Is there an issue with my account? I don't see a cheque deposit that I made yesterday. Please assist.,6 +Is there a disposable virtual card option?,37 +The ATM gave me less cash than requested,75 +What types of fiduciary currencies are supported for tenure and exchange?,36 +When will my transfer post to my account?,67 +I made a cash deposit and the balance wasn't updated.,6 +Can you make sure I get a MasterCard and not a Visa?,73 +"How long does the ""pending"" period of a transfer take?",48 +For what reason did my top-up fail?,59 +"I have an unknown debit charge in my statement, why?",28 +Why am I unable to withdraw my money through this card?,26 +My transfer to my account is missing.,5 +Is it possible to access my phone from the hotel/,42 +what is this charge on my card?,28 +"I am adding money, what currencies do you accept to do this?",54 +what is the age limit for opening a new account,1 +How would I use a disposable card?,37 +What is your check-cashing policy?,58 +Is there a location where I can change my PIN?,21 +"Give me my card, I need it now!",12 +What is the exchange rate for EUR?,32 +I live in the EU. Can I order one of your cards?,24 +I would like to invalidate my account. I am very disappointed with your services.,55 +What stipulations do disposable cards entail?,29 +What do I do when a charge has been made that I did not make?,20 +"Please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?",26 +The exchange rate for my withdrawal was wrong.,76 +"I have my residency in the US, but I would love to get a card.",24 +Can i make several disposable cardsper day?,29 +I want some extra physical cards.,39 +"I am tired of getting charged fees, and I have no idea why, please let me know what/when you charge fees for.",15 +Is the PIN sent in another message?,38 +"what is going on, i have entered my passcode and its not working",44 +My source of funds need verification.,70 +"I tried to top-up, why didn't it work?",59 +Why was I charged an extra fee when using an ATM?,19 +The exchange rate for my cash withdrawal was incorrect,76 +where can i have a virtual card,40 +How do i set up my credit card to send transfers?,62 +Can I make a contactless payments?,23 +Do you accept Mastercard?,54 +"I have enough money in my account, so why is my card being declined?",25 +From which age can my kids use your service?,1 +What should I do if the atm eats my card?,18 +the exchange rate for my withdrawal is wrong,76 +Am I going to be charged for receiving money?,56 +I am under the impression that my top up is still pending,47 +I am being charged a pound out of nowhere. What is this?,34 +I want to cancel a transaction from this morning.,8 +are multiple currencies acceptable?,36 +I think my card payment has been reverted,53 +How to receive transfers from my employer when I get paid in GBP?,50 +Extra charge during transfer,64 +Is there a fee for exchanging currency?,31 +I'm still waiting for my card.,11 +Do you know how I can verify that I did a top-up to my card?,71 +"If there isn't a lot of money left, will it automatically top-up money?",4 +Why is my withdrawal from the ATM still showing as pending?,46 +Please assist me with activation.,0 +I saw that my transfer was declined.,27 +Help me verify my identify?,68 +Why am I being charged for the same thing twice?,63 +what are the locations i can withdraw money,3 +Is there a Mastercard ATM nearby?,3 +I just had a look at my statement. Why have I been changed for using the ATM?,19 +My top-up was rejected,59 +"It's been two weeks and I haven't gotten my card, what do I do?",11 +Can I put my found card back into the app on my phone?,13 +I have to verify my source of funds.,70 +I thought transfers were free. Why was I charged to transfer?,64 +What do the disposable cards do?,37 +I would like more physical cards,39 +How can I find out where the funds are flow?,70 +Please verify my top-up card,71 +Where do I pay with my card?,10 +How can I change to another currency?,33 +I made a payment and it was reverted and wanted to know why?,53 +Fix my top up,59 +I got a new address and need to change my old one.,30 +My account isn't showing a transfer I made.,5 +Is there a topping up limit?,60 +Will I get charged for sending out more cards?,39 +"My withdrawal is pending, why?",46 +"I have not received my card and it's been a week, what do I do?",11 +Is there a fee for sending additional cards?,39 +Can you tell me if a credit/refund is coming from a seller? I asked for refund directly from them and am still waiting. It's been a week now and i still havn't seen my refund yet.,51 +How can get a Visa card?,73 +How do I open an account for my children?,1 +"How long does it take for transfers to be approved? I sent funds to my girlfriend, and she says that she has not seen any approved funds in her account.",66 +A payment that I didn't make appears in my app.,16 +How many disposable cards are available per account?,29 +I was charged a fee when buying stuff with my card.,15 +What can I expect at card expiration?,9 +Please cancel the latest ATM charge on my card as my card was declined earlier today and I did not receive that cash.,46 +Can the card be mailed to Europe?,24 +What is the max amount of top-ups?,60 +Can I use American express with apple pay? Why does it make my top up not work?,2 +I haven't used my card all day but there is a payment showing in the app. Please cancel it!,28 +Could you tell me what your exchange rates are?,32 +Can I have money transferred into my account at different intervals along my trip?,4 +Why is there a direct debit fee in the App when I didn't do it?,28 +Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?,53 +What is the fee for accepting money from a foreign country?,31 +I lost my phone and need help so someone doesn't access my account.,42 +Can I change my pin at a cash machine?,21 +I want to transfer money with my credit card.,62 +there is money in my account that i didnt put there,20 +I did not receive the correct amount of cash.,75 +Can I tell if my top off didn't work? It doesn't seem to have.,59 +What if I need my salary in another currency?,50 +I tired to get cash in the ATM but it was cancelled,26 +How to unblock my PIN?,49 +I need my virtual card,40 +Am I allowed to hold money in multiple currencies?,36 +I've made more than one attempt to make a purchase and the card keeps getting declined. Why do you keep denying my transfers?,27 +Do you have the option for a disposable virtual card?,37 +Why isn't my refund showing up?,51 +Account topping up bank transfers to my account assistance please?,65 +Why couldn't I transfer to a beneficiairy?,7 +I have been charged a pound for something that appears on my statement,34 +Will there be extra charges regarding to adding money into my international card?,57 +Who charged me a fee for paying by card?,15 +Are you able to make exchanges to EUR?,36 +I see a strange payment in my account.,16 +I would like to reactivate a card and wondered if that could be done?,13 +What are the countries you have offices in?,24 +I was wondering if international transfers take longer than normal because I made a transfer from France a couple of days ago and nothing has happened yet?,5 +Is there any reason why my card didn't work when I tried to top up?,59 +Please let me know how to place an order for a virtual card,40 +My card is about to expire. How do I order another?,9 +"The activation process did not work, please help?",0 +Where do I top up?,58 +What is the process for setting up and account for my child?,1 +Why have I received a rebate for my payment after a week?,53 +I got a fee when paying with my card,15 +Why has my card declined,25 +I can't find my card! Can you help?,41 +I was charged twice for the same purchase!,63 +Estimated time arrival for transfers?,67 +Will I be charged for a top off transfer?,56 +A withdrawal is showing that I don't recognize,20 +Was there a problem with topping up?,59 +Can I see my available money?,70 +do i need to wait for my card before i get pin,38 +Why can't a beneficiary receive a money transfer from me?,7 +My refund has not shown up in my account. Where is it?,51 +I can't add any more money.,59 +Can I dispute a debit payment that I am seeing that I didn't make from a couple of months ago?,28 +will you be able to activate my card,0 +I have a reverted top up I made and wanted to know why it didn't go through.,61 +"I am blocked now because I entered the wrong pin, need help.",49 +How can I add money automatically?,4 +What other credit cards can I use?,54 +The attempted transfer failed.,35 +Is there an auto top up feature?,4 +Can I use my card while on vacation overseas?,10 +My password doesn't work.,44 +How can I top up with a cheque?,58 +Why is it showing that my account has been charged a dollar that is showing as pending?,34 +"I already paid to top-up but the funds aren't available yet, where are they?",47 +Why hasn't my in country transfer gone through yet? I confirmed the account info a couple days ago but the payment hasn't been posted yet.,66 +"I need a second card, can I have more than one?",39 +Can I change my in at all ATM's?,21 +Am I able to add money into my account using my American Express?,54 +I am waiting for the money to enter my account. How long does it take?,67 +My statement has a charge that shouldn't have been made.,52 +What is the top-up limit on my cards?,60 +Why hasn't my transaction completed?,66 +How much does it cost to exchange my balance into a foreign currency?,31 +Someone else used my card to withdraw cash from an ATM,20 +Some cash withdrawal that I didn't make showed up in the app.,20 +Why was I charged extra when transferring?,64 +How old do you have to be to open an account?,1 +How old do you need to be to use the banks services?,1 +Which ATMs accept this circuit board ?,3 +I was charged the wing amount for an item.,17 +withdrawal pending meaning?,46 +What currencies are accepted to add money?,54 +I got a message that my transfer was declined.,27 +"I need a card reactivation, I had reported my card lost but I ran across it in my jacket.",13 +An extra pound was charged!,34 +Is it normal to get charged extra when i use my card?,15 +Why am I being charged for withdrawing cash but haven't in the past?,19 +I deposited a cheque but I don't see the funds in my account.,6 +What should I do to top up using my Apple Watch?,2 +Please help me! A payment I made had an error on the account number and I can't cancel on my side. Can you cancel it?,8 +Is it possible to have a discount for exchanging currency frequently?,31 +"Hi, can you tell me why my transfer keeps being rejected? I've been trying to send money to my friends this morning but failed every time and I have no idea why?",35 +What cards and currencies can I use?,54 +"who do I talk to, to cancel a transfer?",8 +I think I am a victim of fraud. I noticed there was a charge on my account that I didn't do because I haven't touched my card today. Can you please reverse the charge and refund my money?,28 +Can I choose from either Visa or Mastercard?,73 +What is the identity verification process?,69 +I want to set up an auto top-up,4 +I need a second card on this account for my daughter.,39 +"My money has gone missing. I had recently added money in, and saw it was there and went through. Now it's missing. What is happening?",61 +Can I tell what business will take this card?,10 +is there a reason that my payment didnt go through,25 +How come there is a $1 extra charge on my statement?,34 +When I add money to my international card do you charge a fee to do so?,57 +"I am interested in giving a second card to my daughter, how can I make this happen?",39 +Why won't my virtual card work?,72 +hello I have lost my phone and I'm worried someone's going to steal money from me,42 +Can you give me info about what to do when my card expires?,9 +Please tell me where I can update my details since I moved.,30 +"On my disposable card, is there a transaction limit?",29 +What is this extra fee?,15 +"I need to add more funds to my card today because it keeps being declined, and I need to use it immediately. Can you fix this or tell me alternatives?",59 +I haven't received the PIN yet.,38 +Is there a limit to how much I can top up?,60 +I have been charged for one thing two times.,63 +Help! In the app there is a payment that I don't remember.,16 +Does auto top-up have a limit?,4 +Do you deal with EUR?,36 +Problem with my top up going through,47 +How to verify my identity,74 +I think my card is broke?,14 +"I want to do a bank transfer to this bank, from an account at another bank.",65 +Why is there a charge for my transfer?,64 +I've been charged an extra £1 and I don't know why,34 +I updated by balance with a cheque yesterday but it isn't showing on my account. Did something go wrong?,6 +Please check and let me know why my transfers are getting declined.,27 +I transferred money but the recipient does not see the funds in their account?,66 +Are there downsides to using a disposable virtual cards?,29 +do i need to wait to get my card before getting a pin,38 +I went to top up my card and it was cancelled.,61 +Can you walk me through how I can edit some of my personal information?,30 +I lost my phone. What do I need to do?,42 +Please check the exchange rate for my payment last Saturday. I believe I have been overcharged.,17 +I made a card payment by my card but it failed. Please let me know when the payment will get completed as its still pending.,45 +What is the status of my top up?,61 +"I tried topping off my account with a card, but the money is not in my account despite the charge going through",62 +What is the exchange fee that is charged?,31 +Where is the top-up verification code?,71 +There is an extra 1£ charge on my app. Why did you charge me extra?,34 +Where do I find the verification code for the card I'm topping up?,71 +"Can you send me a Mastercard, instead of a Visa?",73 +What is this strange payment in my account?,16 +How old do my kids have to be use this?,1 +What exactly is the exchange fee?,31 +It is urgency. Please freeze my card now. As someone in some odd remote town has withdrawn some money by using my card. As i did not withdraw any money.,20 +I can use this card at which ATMs?,3 +My disposable virtual card isn't working.,72 +I don't see a refund in my account.,51 +There is money missing from my account.,20 +Can you help me? I have a duplicate transaction on my account and I don't understand why.,63 +How was I charged extra when I used my card to pay?,15 +Can it add money every so often automatically while I travel?,4 +What forms of ID work for verification?,69 +I have multiple of the same transaction,63 +Why am I unable to transfer money when I was able to before?,7 +I have cash deposit to my account but it is experiencing a problem,6 +help me link my card,13 +I tried my PIN too many times,49 +"If I need an additional card, is there a fee for that?",39 +"Apple watch top up help, please?",2 +Transferring money using credit card,62 +i noticed that the funds were returned to my bank account. What happened?,61 +My card payment might have been reverted.,53 +"I attempted to top up using my card, but now the money just disappeared?",62 +Why is their a charge pending on my card still?,45 +"my identity hasn't been verified and i can't edit my details, what's next",30 +Why was I charged an extra fee when doing a transfer?,64 +I tried to purchase airline tickets online this morning and my card information isn't working. Is there something going on with my account?,14 +Is there an extra charge to exchange different currencies?,31 +Why do you need me to do an identity check?,74 +"I am wanting to refill my card, is there a charge?",57 +How do I order a card?,43 +Who can have access to top up my account?,62 +What is the maximum number of transactions I can do with a disposable card?,29 +Where can I withdraw money from?,3 +My money is back in my account after a seller contacted me stating they never received payment. I am positive it was deducted out of my account. Please get this sorted out right away.,53 +I want to find out what happened to my new card?,11 +Did you revert my top up?,61 +How long will an urgent transfer from China take?,67 +"I seem to have been charged to much for my holiday purchases, the exchange rate is wrong.",17 +I can't see my refund on my account,51 +When will my top up go through?,47 +Why is top up not working for my apple pay app,2 +Can my 8 year old grandson open an account at the bank?,1 +I noticed that there is a withdrawal in the app that is not mine.,20 +Can you tell me if I can hold money in several currencies?,36 +I think I was wrongly charged in a recent transaction when I used my card.,15 +This exchange rate you use is awful! Please tell me this is a mistake and not the official interbank exchange rate!,17 +Can you provide information for freezing my card immediately?,41 +I tried transferring to an account but it didn't go through. What happened?,7 +How do you find the exchange rate?,32 +I paid with my card so so why was I charged a transaction fee?,15 +Is my card valid everywhere?,10 +What forms of ID should I use for verification?,69 +My card has been lost! help!,41 +Can you tell me why my transfer declined?,27 +How does the exchange rate work on this app?,32 +I don't see me 'top up' in my wallet,62 +I tried to pull cash from an ATM but it wouldn't let me.,26 +Can I order a new card to China?,9 +I moved and would like to change my address.,30 +What's the process for exchanges?,32 +I am having trouble with the app recognizing me.,68 +Why hasn't my friend's transaction arrive yet?,66 +I need you to delete my account right now.,55 +How long do deposits take to appear? I've been waiting for more than a week and need the money!,6 +What is the youngest age for an account?,1 +What should I do if I think someone is using my card without my permission?,22 +How is the current exchange rate?,32 +Seems like the exchange rate for my payment last Saturday was wrong. I was charged extra.,17 +"There must have been a mistake, why was I charged an extra pound?",34 +Why won't you accept my payment? I keep trying with this card and it's not working.,25 +I have a new card. How do I activate it?,0 +I need a new PIN number.,49 +I need someone to assist me with explaining how much I can top-up.,60 +Can you tell me how I go about activating a new card?,0 +Can you tell me the countries you provide support for.,24 +If I want to can I set up a new PIN?,21 +Why was I charged an extra fee when paying with card?,15 +How would I top up with a cheque?,58 +My contactless stopped working today no matter where I try to use it. How do I get it to start working again?,23 +How do I activate and link my new card?,13 +How do I go forth on holding money in multiple currencies?,36 +My address details have changed and I want to update them,30 +What is your refund policy for products I have purchased?,52 +What I topped up was reverted by the app.,61 +"I no longer want this account, what should I do?",55 +How many transactions can I make on my disposable card?,29 +What is the longest that a payment will show pending? There is one showing that has been sitting there a few days.,45 +"I got my card now, how do I make it show up in the app?",13 +I was told I would be getting a refund but I have yet to see it,51 +My credit card payment has been in pending status for a super long time. I don't get it. Why is it like this? When will it go through?,45 +"My new card is here, what's the process for activating it?",0 +How does a US resident go about acquiring a new card?,24 +Can you tell me why my credit card was declined while trying to top-up?,59 +Are there any fees when exchanging to foreign currencies?,31 +"I am dissatisfied, I would like to close my account.",55 +Salary in GBP has been received. Does it need to be configured into another place?,50 +How do I shut down my account and get out of this company?,55 +Why isn't my card working? I was pumped to use my new card but it keeps getting declined. Help please.,25 +Why is there a charge when I took out money?,19 +Can you explain why the ATM is giving me less money than what I asked for?,75 +Can you please assist me in completing a transfer? I'm trying and I keep getting an error. I'm trying to purchase a flat and pay the initial mortgage payment. All I keep getting is an error. Can you find out what's happening here?,35 +what documents do i need to verify who i am,69 +how do i avoid charges in the future,15 +I haven't received my pin,38 +"I tried to make a withdrawal from the ATM, but it was cancelled.",26 +I used my card to top up but it's saying it is still pending. What does this mean?,47 +What are the acceptable currencies for adding funds?,54 +Why was my top up cancelled?,61 +Are there cash machines where I can change my PIN?,21 +I got some items this morning but the payment says pending,45 +Will any ATM's decline my card?,3 +Is there a way I can get my card expedited?,11 +Why am I not able to withdraw cash from this ATM?,26 +Why hasn't my withdrawal shown on my statement?,46 +"I wrote a check to the account yesterday to add to my balance, but I don't see the amount of the check reflected anywhere. Is it being held up for some reason? I should have seen a new balance by now!",6 +I did not make a direct debit payment as listed on my app,28 +What type of card can I get?,73 +Is there any way for you to find my card?,41 +How come I can't get money at the ATM,26 +I was charged an additional amount of money for making a purchase with my card,15 +What fees do you charge for the standard card?,43 +"I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It should not have been done so.",48 +My morning transaction needs to be canceled.,8 +It has been forever ago that I made an order online. The product simply is not coming. Just give me back my money because I'm not paying these people.,52 +The app can't verify my information for identity proofing purposes.,68 +I am yet to receive the money in my account how long will this take?,67 +Is there a reason my payments are pending?,45 +where do you have locations at,24 +The ATM is messed up. It gave me less than I wanted.,75 +"If I exchange currencies on a regular basis, is there a discount?",31 +There are a couple payments with my card displayed in the app which I didn't make. What is happening? Maybe someone has access to my card.,16 +How long do I have to wait for my transaction to be completed?,66 +I'm wanting to get a Visa card today.,73 +Are there any charges for top ups?,57 +I need my card as quick as possible,12 +"I don't understand what a disposable virtual card is, can you help?",37 +I tried entering my pin several times incorrectly. Why isn't my pin working?,49 +I have a cash withdrawal in my statement. Why is that?,20 +My plans may change so I may need to change from GBP to AUD.,33 +I made a payment but the app cancelled it.,53 +"This is frustrating, I'm at work and my transfers are not going through. I keep getting an error message, I do not have time for this.",7 +How about disposable virtual cards?,37 +How do I access the virtual card?,40 +Why has my top-up been returned to my account?,61 +What is minimum age for an account?,1 +Why do you keep declining my payment?I tried several times with this card and it is just not working.,25 +Why would the app revert my payment?,53 +how do i cancel my account,55 +Why isn't my deposit in my account?,6 +I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.,8 +Why is it saying I have a pending payment?,45 +What does a transfer cost?,56 +Why can't I top up by cheque?,58 +The transfer was accepted but now it's stuck on pending. When will it go through?,48 +What do I need in regards to identification?,69 +What do you demand for identity verification?,69 +Why does it show that my transfer is still pending?,48 +Can I use my card at an ATM?,3 +What is the age limit for an account?,1 +"Hello I am unable to exchange the crypto currency through the app, i am very keen to buy. Please let me know the issue. interested buying crypto currency but i am unable to purchase it through the application,i do want to do the exchange, Could you please let me know what is the problem?",7 +how do i get the card linked,13 +I think my top up has been reverted,61 +I would like to exchange currencies on the app. How do I do this?,33 +I think my top up is still pending?,47 +I an not sure but it looks as if a card payment I made was cancelled.,53 +How can we correct a mistake on an ATM transaction? The app shows what I should have gotten.,75 +Can I have it delivered on a specific date?,12 +How can I get a Visa and Mastercard?,73 +Several items I have charged this week are appearing twice. Please review my statement and remove any duplicate charges.,63 +"I have lost my card, but need to place an online order! How do I get a virtual card instantly?",40 +are there age requirements,1 +"I need to make a transfer from Europe, how many days does this take?",67 +"My card was used without my permission, what do I do?",22 +Will there be a charge for sending out more cards?,39 +Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about.,15 +Are their certain cash machines where I can change my pin?,21 +I recently bought an item using my card and I was charged an extra fee why is this?,15 +"I have an issue. I bought something within the past one to two weeks and have received one of the products; however, today the total was returned to my account. What's going on here?",53 +Why is my refund not visible on my statement?,51 +I purchased something abroad and the incorrect exchange rate was applied.,17 +What is the fee to top-up my account,56 +I am having a problem with verifying my identity.,68 +Can you explain why I was charged extra when I used the card?,15 +"The ATM charged me an extra fee, Why?",19 +How do I track the card you sent me?,11 +I was charged the wrong exchange rate on a purchase,17 +I didn't initiate a direct debit that I see on my account,28 +Why are you asking so many questions about me?,74 +I tried to get gas but my money was gone!,62 +what I need to verify my account,74 +Will my card be a MasterCard or a Visa?,73 +Hi! What documents can I use to verify my identity?,69 +"When I top-up, the app reverts it.",61 +I was supposed to get a refund but I do not see it.,51 +What payment methods are used to top up?,54 +My card has been lost / stolen,41 +There is a fraudulent payment!,16 +Yikes! I didn't get the amount of money that I requested. What do I do now?,75 +I need to transfer to my account and cant.,7 +Why have I been charged a fee for cash withdrawal?,19 +"There has been an unusual withdrawal from my account, can you help?",20 +"Can you let me know where my refund money is? I requested a refund a few days back, but it's not showing up yet. Do you guys have the money yet? Maybe it's just not in my account. Let me know when it will become available, please.",51 +How long will a transfer from the US take?,67 +My transfer to another account was not allowed. Why is that?,7 +I can not find my phone or it has been stolen.,42 +I want to transfer a sum of money from another bank account I have into this one,65 +"When traveling, is it possible for it to add money at specific time intervals?",4 +My refund is not here yet,51 +Do you have any fees if I want to add money using an international card.,57 +What countries are you located in?,24 +Is there something wrong with the ATM? It would not let me pull cash out of my account.,26 +"My card payment is just showing up as pending and it has been a while , what's going on with that, it should be going through at some point?",45 +"How long does it take to transfer from china? Is there a way to transfer it quickly, I need it urgently?",67 +Can I wait for you to send me a new card when mine's about to expire?,9 +I haven't received my virtual card yet!!,40 +Why do you need so much information about me,74 +If I top up using a European card is there a charge?,57 +I tried to transfer but it was declined,27 +Why are my withdrawals suddenly being declined?,26 +Why does top-up need to be verified?,71 +Will you set a limit to my top-up?,60 +"This is terrible, i want to delete my account",55 +Why has my top up not gone through yet?,47 +Can I have a supplementary card?,39 +"I was told that withdrawing cash from the ATM is free, but I'm charged a fee. Why is this?",19 +Help me find the transfer that I did.,5 +"Help, the ATM didn't give me all the money I requested",75 +My app shows a money withdrawal that I did not do.,20 +Can I have a Visa card?,73 +I would like to purchase another card.,39 +I should not have been charged a fee for my transfer.,64 +where to i get my funds from?,70 +I do not understand why my pass-code is not working.,44 +"I'm trying to verify my top up card, how do I do that?",71 +Is my daughter eligible to open an account?,1 +Is there a fee to add money to an international card?,57 +I've been waiting for a refund where is it?,51 +I see I was charged $1 for a transaction.,34 +Will it take more than 3 days for my transfer to reach my account?,67 +Why hasn't my cash arrived from a deposited check?,6 +I used my card to make a payment and wondered why the payment was reverted?,53 +"I really wanted to buy something online but seems the card is not working as the payment suddenly came back! What's going on here, I've been trying for a good week or two.",53 +what is the time frame for transfers,67 +How long before a bank transfer shows up in the account?,5 +I want to revert a transaction I did,8 +How do I dispute a direct debit that I didn't do?,28 +I cannot make a transfer to another account.,7 +The exchange rate was not correct for the item I bought.,17 +Why is there a fee on my money transfer?,64 +how to get card pin?,38 +unsupported transfer declined,27 +How long does a payment show as pending before i should worry about it?,45 +HOW LONG TO TAKE THE TIME TO SOLVE,14 +My transfer has been declined.,27 +I only got $20 of the $100 that I attempted to withdraw.,75 +Where do I go to order my card?,43 +"I signed up, but don't have a PIN. Where can I find it?",38 +I would like to know why so much identity information is required?,74 +When can I expect my new card to get here?,12 +"How long do EU transfers take? I bought something online a couple days ago , sent the money immediately online but the seller says it is still not there yet",48 +I did a transfer but the balance is the same.,5 +How do I stop fraud to my card?,22 +"I'd like to get a refund for something I bought, is that possible?",52 +I do not recognise this card payment.,16 +What proof of identification is needed?,69 +What can I use to receive my salary?,50 +The ATM didn't give me the amount I asked for,75 +How can I exchange currencies with this app?,33 +How do I change my last name?,30 +What do I do if my card is about to expire?,9 +I made an ATM withdrawal over the holiday and then later realized I was charged an exorbitant fee! I never would've made this withdrawal if I'd known I'd be charged so much.,76 +I do not know where the transaction is.,66 +Google pay top up not working.,2 +"Please help me with the amount that i have withdrawn from the ATM today, the ATM has given me wrong sum of amount, and i could see that the app is displaying the greater amount than taken out.",75 +My transfer didn't work how come?,35 +I'm noticing a payment/purchase at a company that I don't recognise.,16 +How do I withdraw money?,3 +Hi. Please can you help me fix a double charge on my card? I'm looking at my transactions and this restaurant I went to earlier in the week has charged me twice! Please remove the additional charge for me.,63 +I think the exchange rate for my for my cash withdrawal is wrong,76 +Can you explain the transfer fee that I was charged?,64 +I need clarity on why my card is not working.,14 +What are the limits to where my card will be accepted?,10 +"my card payment has been declined, do you know why?",25 +How much does it cost to top up a US-issued card?,57 +"When exchanging currencies, is there an extra fee?",31 +Why is my identification required?,74 +Is it possible to exchange currencies on the app?,33 +What is the process for activating a new card.,0 +"So I've been using my account frequently to manage payments for my vacation house in a different country, and now I'm getting hit with ridiculously high fees! What's with that? Ought not I be rewarded as a frequent user?",64 +How do you top up with a cheque?,58 +I haven't yet received money that I transferred,5 +Can you show me where to link the new card?,13 +I would like to pay by cheque.,58 +What are the restrictions on auto top-up?,4 +Do you ship your cards anywhere?,43 +Your company is lame. Shut down all my account services right now.,55 +"The transfer keeps rejected, I tried to transfer some money to friends but it keeps getting rejected for some reason, Would you please check the issue?",35 +The wrong exchange rate was used when I purchased an item.,17 +My top up is giving me problems. What is wrong with it?,59 +Who can send me money?,50 +My daughter need a card from this account. Is that possible?,39 +Can I change my pin at an atm?,21 +Why hasn't my transfer from Europe gone through?,67 +Why am I being charged certain fees? I noticed a fee after I withdrew some money for groceries earlier today.,19 +How do I exchange currencies using this app?,33 +"I just took some cash out of a cash machine in Heathrow airport because I wanted to buy some new sunglasses for my holiday but you've added a fee to the withdrawal, what is this?",19 +I have tried 5 times at this point to complete a transfer that's simply standard. What appears to be the problem? Is your system messed up?,35 +Can I use my card wherever I want?,10 +Weird Direct Debit payment,28 +Will I have to wait much longer for my new card to arrive?,11 +What should I do if someone stole my phone?,42 +I had to pay money for paying with my card.,15 +"I recently purchased something, and the exchange rate was wrong.",17 +"Out of the blue, my card stopped working.",14 +I am worried about fees for top up cards?,57 +Would reinstalling the app solve the problem?,23 +How can I dispute a direct debit transaction?,28 +How many times can I use my disposable card?,29 +Can you tell me how to top up on my card?,62 +How much are the rates of exchange?,32 +How long does it take for a transfer to be in my account?,67 +i didnt put that money in my account,20 +My transaction went through but I was charged a fee. Why?,64 +Where can I find my PIN? I haven't gotten it yet.,38 +Why is my card being declined when I try to do a top-up? How can this be immediately resolved?,59 +My top up was denied,59 +What is the reason why the transfer shows as pending?,48 +How many days does a regular transaction take to complete? I see a pending payment that hasn't changed in the last several days.,45 +What do I do if I forgot my PIN?,49 +I am seeing inside the App a some cash withdrawal that is not mine,20 +Will it cost me to get a second card?,39 +My cash transaction isn't showing on my account,66 +Can I top-up any amount I wish on any given day?,60 +Is the PIN separately delivered?,38 +How do I activate my card that just arrived?,0 +What do I do if the ATM took my card?,18 +What are the auto-top up policies?,4 +What is my money worth in other countries?,32 +How long until my card will get here?,12 +"I was charged for a cash withdrawal, why?",19 +There is a duplicate charge on my account.,63 +My card is expiring soon.,9 +Why is my payment still pending?,45 +What do I need to do to receive my payroll in the account?,50 +Will I get extra charges?,64 +"In the app, where do I find my card PIN?",38 +What does it mean if my payment was reverted?,53 +Why is there a fee for getting cash?,19 +Can you tell me where can change my PIN?,21 +Please help! There was an extra fee when I got cash.,19 +How do I top up by cheque?,58 +I am unable to use my card.,14 +Why is this payment on my app,16 +I didn't realize that there were any fees for withdrawing money from my account--this has never happened to me before. What exactly are the fees?,19 +Will it be possible to change from USD to GBP with this App?,33 +I requested a refund from Next because the dress I purchased had three arm holes. They said they sent the refund last Wednesday which is nearly a week ago and I still don't have it. Why not?,51 +I see a fee that I think was charged because I paid by card.,15 +Why is it taking so long to update my balance transfer?,5 +what to do about stolen phone,42 +"My card payment reverted back, I think.",53 +The fee charged when I changed rubles into British pounds was too much.,17 +Will it cost extra to add money to an international card?,57 +how to get a new card in china,9 +I want to delete my account.,55 +"I need some money transferred ASAP, how long does the process take?",67 +I need assistance with activating my new card.,0 +I prefer to get a Mastercard.,73 +"I have a card that expires in the coming month, do I have to specifically ask for the updated card?",9 +Do you have an age limit?,1 +Why was a fee charged to me for transferring money?,64 +Where are you cards supported?,24 +Why is my card payment cancelled?,53 +Reverted top up,61 +What do I need to do to get a card?,43 +IS there anywhere that a card cannot be delivered?,43 +How long does it take for a purchase to go from pending to authorised?,45 +Why am I being charged for transferring money?,64 +Are SWIFT transfers supported?,56 +what is the correct exchange rate for getting cash,76 +Why was there a fee for my cash withdrawal?,19 +I did a money transfer to my account and it is not showing there.,5 +Can I let other people have access to my account in order to top up?,62 +There is a payment I don't recognize,16 +Can you tell me my code to get into the app?,44 +My card doesn't seem to work anymore,14 +"Why did I not get all the money that I asked for? I asked for all the cash in my my account, but I only got about half. Why is that??",75 +How can I link the new card?,13 +Is the 1 pound charge I can see an error or an incorrect entry?,34 +I am unable to get cash from the ATM,26 +is there a way i can see source of money?,70 +My transfer hasn't arrived,66 +There's an error with the rate that is charged.,17 +"my card was refused, why?",25 +You accepts my card?,10 +I tried activating my plug-in and it didn't piece of work,0 +Why do i have to verify my top-up card?,71 +Where is my PIN located?,38 +I am waiting on the refund,51 +need my details changed,30 +How many digits identify the top-up verification code?,71 +How many cards am I allowed?,39 +looking back on my transactions from a couple of months ago I have noticed a charge that is fairly large that I'm certain was not completed by me. I know it has been a while but can I please dispute this charge?,28 +Why isn't my payment showing?,53 +My recipient hasn't received the money,66 +I believe I got a wrong exchange rate when I got cash.,76 +What does it mean when it says I have a payment pending?,45 +"I just topped up, and the app denied it.",59 +"My bank card has expired, how can I get a new physical card?",9 +How do I contact customer support about my declined transfer?,27 +"I put some money in my account the other day and it's not gone in yet, can you help with this?",6 +I cannot find my refund on my statement.,51 +Has my top up gone through?,47 +Will I be charged for a cash withdrawal?,19 +What are the top up charges for all US cards?,57 +Help please! My rent payment is coming out tomorrow and I made a payment mistake yesterday! Can you put in in the correct account?,8 +I can't find any option to top up with a cheque?,58 +Explain why a card payment would be cancelled?,53 +How long does it take to get money from Europe?,67 +Is there any way to see my card in the app?,13 +What do you use disposable cards on?,37 +I need a number of disposable cards everyday.,29 +I need to cancel a transaction on my debit card.,28 +Is my top up not working?,47 +How do I replace my card before it expires next month?,9 +would I need to pay extra for exchanging currencies?,31 +why did i get declined transfer,27 +My account balance has not updated since I deposited a cheque recently.,6 +Is it acceptable to use either Visa or Mastercard?,73 +I need to cancel a transfer I made.,8 +"I'm waiting on a top-up, its still pending",47 +Do i need to verify my top up?,71 +Where can I get a card in the EU?,24 +"I might need to exchange between USD and GBP, is this possible with your app?",33 +"Hello, in these holidays i have been overcharged on the amount i have withdrawn on one of your ATMs. I did not had any clue about the horrible charges otherwise i would not have withdrawn.",76 +I tried to do a transfer but I got a message that it was declined.,27 +I cannot get my google pay to work.,2 +my cash withdrawal has not come out of my account yet.,46 +Please can you block the transaction I just sent from my account? It was a payment but I accidently typed in the wrong details and think it might have gone to the wrong place.,8 +I do not recognize a direct debit payment that I see on my app,28 +"I was under the impression that you offer crypto top up; however, it doesn't appear to be working. The money has now disappeared from my account so I need to know what the deal is?",61 +I was charged a fee for a transfer. Where did it come from?,64 +Is it possible to have a second card?,39 +The ATM keeps declining my Transaction . I tried two different ATMs already Would you please check if everything is okay with my account?,26 +How can I top up my account with a cheque?,58 +maximum how many days get the courier?,11 +"What currencies can I not hold many in, if so what are they?",36 +Can it add money automatically while travelling,4 +I was given the wrong exchange rate when getting cash,76 +What was the issue with my topping up?,59 +"My card is expiring, how do I get a new one?",9 +I don't see a code anywhere on my top-up card? Where can I find it? I need to verify!,71 +What do I do if I see a transaction on my card that I don't recall making?,16 +Why did I get charged more for using my card?,15 +Can I have another card in addition to my first one?,39 +I got charged for with a fee for paying with my card.,15 +Which currencies can I use to add money?,54 +How old do I need to be?,1 +Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past.,7 +I just found a payment from a while back in my account that I didn't make. Can I still dispute it even though it was a couple of months ago?,28 +Can I be charged for exchanging foreign currency?,31 +how long will my cash withdrawal be pending for?,46 +"My pin needs unblocking, unblock it please?",49 +What currencies are supported?,36 +When will the money reach my account?,67 +"Why did my transfer not work, it says it was declined?",27 +Does it cost anything and how long would it take to get a card if I need a new one? My card is about to expire.,9 +Can I link your physical card,13 +Where's my virtual card,40 +How do I revert a transaction?,8 +How do I change the PIN?,21 +If I have a physical card can I link it?,13 +What are the top-up fees for my card?,57 +I need help finding the verification code on the top up card.,71 +"Hi, I tried topping up for the first time today (I'm a new customer), and the transaction has shown as pending for the last half an hour. Can you fix it?",47 +Where is my missing cheque I deposited?,6 +"I think someone might have a copy of my card because a 500 dollar withdrawal was made, and it wasn't me. Can you please help?",20 +Why hasn't my refund appeared on my statement?,51 +I am travelling and I tried to withdraw cash but didn't get what I was supposed to get.,76 +A fee came along with me paying with card,15 +I want to revert a transaction I did this morning,8 +The app says I made a cash withdrawal that I didn't make,20 +where are the transfers originating,70 +I need quickly transfer something from China. About how long will it take?,67 +Where do you get those exchange rates?,32 +How long does a check take to show up in the account balance?,6 +How can I request cash back? The ATM just gave me the wrong amount that I've been charged though...,75 +I would like to get some extra cards?,39 +I can't see all the refunds in my statement,51 +I got a message that I cannot name X as a beneficiary.,7 +"When using my card I was charged a fee for doing so, why?",15 +I've been trying to make a transfer and it hasn't gone through. Now I am receiving an error message. What is the problem?,7 +How does one send me money?,50 +I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.,46 +I would like to transfer money into my account.,65 +what cards can i use to add money to my account,54 +" +Do I need to go to a physical bank to change my PIN?",21 +Why is verification for my identity needed?,74 +I'd prefer Mastercard.,73 +I've forgotten my app passcode completely.,44 +Dude I put money in the ATM last week but it ain't there! I need the money now figure this out!,6 +"ATMs, which ones will accept this card?",3 +Have have a small charge on my account from someone I purchased with but I'm not sure what it relates to.,34 +And do you have virtual cards instead of physical ones?,40 +how much is the fee for topping by card,57 +It appears as though my card payment was duplicated. I paid at the store earlier today. The first time it was declined and the second time it worked. The app is still showing one of the payments to be pending. Please take one of these off because clearly the first was declined and is not correct.,63 +Can I choose my card scheme?,73 +After I used my card I saw I was charged a fee for using it,15 +"Everything seems fine with my account, so why did it decline my payment?",25 +My card is stuck in the ATM?,18 +I have not seen any changes in my account balance(s) after making a transfer.,48 +This transfer incurred a fee that I don't think is right.,64 +I think when I withdrew money when out of country the exchange rate was wrong.,76 +My card doesn't seem to work.,14 +Does it cost to top up my card?,57 +I have a disposable virtual card. Is there a limit to how many times I can use it?,29 +How can you assist me on topping up on bank transfers to my account?,65 +"I'm not sure why my payment has been declined? Please tell me why, I thought it was all good.",25 +I'm in China and really need a new card.,9 +How much more do you charge for currency exchange?,31 +Where do I pay with my debit or credit card?,10 +How long is the wait for a money transfer to show up?,48 +"My transfer is quite urgent, and finally worked out, but I've been waiting for it for quite some time. Can you tell me how long to expect to wait for it?",48 +I have not received an item i ordered yet so i want to cancel it and get a refund. Can you please guide me on how to go about it?,52 +What fiat money can I used in the exchange and holding?,36 +I requested a refund but am unable to see it in my account. Why is that?,51 +What's the process for terminating an account?,55 +Why have I been charged an extra £1?,34 +Does the exchange rate change?,32 +"I can't find my card, it is lost.",41 +How long will delivery to the US take?,12 +I have been charged twice on my statement.,63 +I think that the exchange rate for the withdrawal of my cash is not right.,76 +Why was my card charged when topping off my balance but it's not showing up in my wallet balance?,62 +I need to know where this charge is coming from?,16 +Report stolen card,41 +"I just checked and my payment was cancelled, why?",53 +"I was charged a transfer fee, why is that?",64 +My transfer isn't in,66 +"You will hear back from us about your verification results in 10 minutes to a one hour timeframe. If these verification results do fail, please double-check to make sure your images are clear and have no glare or blur; your photos need to be fully readable. You need to be 18 years of age or older and a resident of Switzerland or the European Economic Area to create an account.",68 +What are the steps to verify identity?,69 +"Can I get a physical card for free, or is there a charge?",43 +How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.,5 +"What is the reason when I tried to pay contactless at the bus, it didnt work?",23 +How do I perform identity checks?,69 +"Why is my transfer not working? I tried multiple times to transfer money, and all that happens is an error message pops up.",7 +I was charged extra. Was the exchange rate for my payment last Saturday wrong?,17 +Why has my account balance not changed after depositing a cheque?,6 +I don't know how to verify my identity.,69 +"Please, tell me why I can't have the funds I deposited a week ago? I need the money now.",6 +"I think a card payment I made was cancelled, can you check?",53 +I do not think the pop up went through yet.,47 +"I got some cash at an ATM earlier, but now app is showing that I withdrew more than I did. Help!",75 +What is the process to activate a card,0 +I would like to alter my personal details.,30 +I have a fee listed for a transfer.,64 +"How long do transfers to international banks take? I made one to france a couple of days ago, but it's still not there.",5 +I don't have my cell phone with me so I cannot access the system to complete the transaction.,42 +Can I convert currency with the app?,33 +"Hello, I'm a brand new customer and tried topping up for the first time today. It has been pending for half an hour and doesn't seem to be working. Please resolve this.",47 +My top-up has been reverted and I would like to know why.,61 +"I've got a problem - I bought something with my card one or two weeks ago, but now exact same amount of the purchase is showing up in my account. I like more money in my account, but this is too good to be true. Can you tell me what's happening?",53 +how long does a US transfer take,67 +I wasn't allowed to transfer to my account,7 +Where in the app do I link a new card?,13 +I got cash and was charged a fee that shouldn't be there!,19 +I'd like to open an account for my children. How can I do that?,1 +"Hello, can you please inform me about international transfers? I am expecting a transfer I made from France two days ago and would like to know when it will arrive.",5 +How can I receive my salary in another currency?,50 +"I paid with my card and got charged an extra fee, what's up with that?",15 +"Hi, I made a transfer yesterday that I need to reverse. I need to put the money in a different account.",8 +Why is identity verification required?,74 +Are there any discounts in exchanging currencies frequently?,31 +I noticed a different charge while I was taking my money out.,19 +"There was money taken out of my account, and I'm pretty sure I didn't do it.",20 +I am not happy with your service and request that my account be terminated!,55 +Help my prove my identity.,68 +I can still see money in my account after making a payment,5 +"Give me back my money, I'm not paying the sellers. It has been a long time ago that I made an order and it just isn't coming.",52 +The atm didn'y give me all the cash,75 +I want to cancel a purchase,52 +I tried pulling out money at the ATM and it gave me an incorrect amount back.,75 +My virtual card is just not going through.,72 +Why do we need to verify top-up?,71 +I keep trying to use my card to buy some things and you keep declining it. Why? I've tried multiple times to make it go through but it won't.,25 +"The expiration date on my card is very soon, and I need to get a new one. What are the price and delivery options for my replacement card?",9 +"The card I thought was lost was just in my jacket, so can I reactivate it since I found it this morning?",13 +"I'm looking at my statement, and my refund is not on there.",51 +There is a single payment on my card which shows as pending.,45 +Do you have a problem with EUR exchanges?,36 +What is the procedure to transfer money to my account?,65 +Can I reset my PIN?,21 +why do I have an unknown payment?,16 +Where is my virtual card?,40 +Why would my card payment be reverted?,53 +Why won't you let me name X as a beneficiary?,7 +Is there an extra fee to exchange currencies?,31 +I want to top up my account with a cheque,58 +How can disposable cards be used?,37 +I exchanged Russian rubles for British pounds today and got less than I expected. Was exchange rate correct?,17 +Why am I not allowed to transfer money to my cryptocurrency exchange?,7 +Can I stop a transaction?,8 +I'm still waiting for my transaction.,66 +I was supposed to get a refund but it is not showing up on my card,51 +Should my cash withdrawal still be pending?,46 +"Hello. I ran into a problem with a transfer this morning. I was trying to send money to some friends but when I tried to send it, the transfer failed. I don't know what is causing the transfer to be rejected. Please let me know what is causing the problem. Thanks.",35 +"In the app, I see a withdrawal I didn't make.",20 +Why was I charged a fee for my card payment?,15 +I haven't received my virtual card.,40 +How do I get my card on the app?,13 +There are automatic debits on my account that I did not make.,28 +"Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it.",51 +How are your exchange rates calculated?,32 +"I need your help to get a refund for an item I just bought, can you cancel the payment since what I bought hasn't arrived yet.",52 +How do I get a virtual card on my device?,40 +There is a payment showing that I know I didn't make. I didn't use my card that day and I'm sure of it. Can you please cancel that transaction and return my money? Thankyou,28 +"Would you please check my Card. As Withdrawal was working fine so far, but this morning suddenly got declined. Can you please check the problem?",26 +I made a cash deposit to my account but i don't see it,6 +Do I get charged for a top up from a European bank?,57 +I want to top up by cheque,58 +Do top-ups have limits?,60 +I received the wrong amount of cash from the ATM. Can you help?,75 +I want to deactivate my account.,55 +"Card has been received, how will it show up on the app?",13 +How do I go forth on transferring a sum of money from one account to another?,65 +You shorted me money when I tried to make a withdrawal.,75 +How do I get a new card as your machine swallowed mine!,18 +Its been several days and my cash withdrawal is still pending. Why?,46 +help me find where this money came from,70 +I really need some help to understand why my transfer keeps failing. I'm trying to send money to a friend. Please help.,35 +I accidentally left my phone at the hotel so now I'm not able to use the app.,42 +Is it ok for a friend to send me money?,50 +Can I exchange USD for GBP in your app?,33 +virtual card won't work for me,72 +How do I make my card show up in the app?,13 +my cash out is still pending,46 +What is the delivery time for US?,12 +Will you send me a new card in China?,9 +How can I unblock my PIN?,49 +Can you tell me why my card keeps getting declined every time I try to use it?,25 +How can I cancel this transaction?,8 +How do I add my new card to the app?,13 +I think the exchange rate on my card payment is incorrect.,17 +"left my phone at hotel, cant use app",42 +I sent some money but the intended recipient says it hasn't arrived,66 +Can I pay more to get it deliver quicker?,12 +What do I do if I got the wrong amount at the ATM?,75 +Can I get paid for this in another currency?,50 +How much does it cost to us US cards?,57 +Can I make a withdraw in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional fees?,76 +It looks like I was charged twice for a single transaction,63 +My identity hasn't been verified. Can I use my account?,74 +"I want to block my card or deactivate it or something, it's been stolen and I don't want it misused. I want this handled right away.",41 +"help, lost my card",41 +Can I withdraw from any ATM?,3 +Do I have a say when it's delivered?,12 +The machine didn't work earlier when I went to get money out and now my account says transaction in progress.Why?,46 +Why did the ATM give me less money than what I requested?,75 +What is the highest amount of top ups I'm allowed?,60 +"I decided I no long want something that I ordered, and want a refund. How do I go about doing that?",52 +Is it possible to top-up automatically?,4 +You applied the wrong exchange rate while I was traveling outside the country.,76 +A transaction posted twice to my account.,63 +What should I do if I think that someone might be using me card?,22 +Where can I check to see where the money in my account came from?,70 +Can you convert to EUR?,36 +Is payment required to get a card of my own?,43 +Why have I not received my PIN,38 +I would like to use this cheque to top up. Can you tell me how to do that?,58 +A payment I didn't do shows in my app,16 +When is a payment I made with my card going to clear>,45 +What do I do if I can't access the app?,42 +How do I get my card?,43 +There is more than one charge on my account for a transaction.,63 +Is there any fees associated with receiving money with this account?,56 +"When I tried to transfer funds to my friend today I was unable to do so, why?",35 +My card payment still pending,45 +Please explain the extra fee when I paid with the card.,15 +What happens when my card expires?,9 +"I need to hold money, what currencies can I use?",36 +"I cannot get to my app, what should I do?",42 +I have been charged a fee that I didn't know about. Why have you charged me extra for card payments?,15 +How long does it take for my physical card to be delivered.,12 +Can I receive payment in another currency?,50 +I still have not received an answer as to why I was charged $1.00 in a transaction?,34 +Explain the extra ATM fees.,19 +"If I need to make an exchange from USD to GBP, how can I do so in the app?",33 +I'm not able to withdraw money from the ATM but I'm not sure why.,26 +why and how soon do I have to have proof of identity to you?,74 +"Bank transfer to account did not show up, please help?",5 +Are there charges for cash withdrawals?,19 +how long should i expect to wait when i add money,47 +My PIN was entered wrong and now I am blocked. Please unblock.,49 +How do I make my card appear on the app?,13 +Is there a limit for age?,1 +"The expiration date for my card is coming up, how do I get a new card?",9 +I did a bank transfer and my balance isn't current.,5 +I haven't been able to complete any transactions on my card today. Do you know what's wrong?,14 +What may be the reason that my transfer did not go through?,35 +Will I get charged fees when I add money with an international card?,57 +I transferred some money but the balance stayed the same.,5 +Can you tell me how I would go about learning where my funds came from?,70 +Are my contactless settings correct? I tried to use it today but it wasn't working.,23 +Is my country's currency supported by your system?,36 +What are the steps for depositing cash into my account?,58 +"I thought you offer crypto top up but it doesn't seem to be right ? Money just disappeared from my account, How it would work ?",61 +"I just saw a charge for a cash withdrawal that I made! ATM withdrawals have always been free in the past, so why is there suddenly a charge? What is it going to cost me now?",19 +How much longer do I have to wait until my transaction is complete? I transferred money to another country many hours ago and the transaction is still pending.,48 +I have an account that is empty of funds. Can I transfer some from another bank?,65 +How do I receive a card?,43 +Can I only top-up digitally? Or could I use cash?,58 +Do you do business in the EU?,24 +Please sort your top up! My top up has been pending for an hour already. Can you please make it go through as soon as possible. I really need the money.,47 +"What stopped my transfer, from being accepted?",35 +Where do I need to go to change my PIN?,21 +I was charged and shouldn't have been charged when using my card!,15 +Why did the app deny my top-up?,59 +I bought something that I need a refund for.,52 +I did not have the right exchange rate applied to my situation of pulling out cash,76 +Am I able to stop a transfer?,8 +"If my cash withdrawal is still not showing, is something wrong?",46 +What happens if my card payment is cancelled?,53 +My account is new why can I not top up,47 +Are there directions to get a new passcode if I forgot mine?,44 +The day before yesterday I transferred funds to another account within the country. The funds have not yet arrived. I double and triple checked the account number and it was correct. Why hasn't the transfer been completed yet?,66 +Why did my top up get pulled back out?,61 +Which one are you? Visa or Mastercard?,73 +Why has my transfer been declined?,27 +Are there any limit on the auto top-up?,4 +"extra fees on a cash withdrawal, not cool.",19 +"In regards to my card payment, the exchange rate is incorrect.",17 +details need to be modified,30 +Are there only certain ATM machines where I can use this card?,3 +Why was I charged a fee on a cash withdrawal?,19 +How long do top-ups take to go through,47 +"If there isn't much money left over, will it top-up automatically?",4 +I got charged a service fee on my account. Can it be waived since I didn't know about it before?,15 +"Please help me, there is a transaction in the incorrect account.",8 +What is this extra pound charge for?,34 +I would like to reactivate my card that I previously reported lost. I located the card this morning.,13 +"After I deposited my cash, I still don't see it in my account.",6 +I need assistance activating my card?,0 +Why did I have to pay an additional amount when using my card to pay?,15 +I was unaware of the additional charge that was added onto my previous payment. A notification of extra charges would be appreciated in the future.,15 +Am I able to modify my account details?,30 +I would love one of the virtual cards!,40 +Where can money withdrawals be made?,3 +I payed with the card and there was an extra fee?,15 +how long does delivery take?,12 +wheres my money receipt,66 +I am not satisfied with your company. Close my account.,55 +It can take between 10 minutes to an hour before you hear back from us about the verification result. Please try again if your verification fails. Make sure you double check that images are clear and all document photos are readable without blur or glare. You have to be 18 or older and live in the European Economic area or live in Switzerland to be able to open an account.,68 +My cash withdrawal isnt showing on my account,46 +My payment was declined,25 +How can I know where did my funds come from?,70 +"My transfer was wrong, are you able to stop it before it goes through please?",8 +I believe my card has been compromised as there are funds showing that I did not receive.,20 +"I sent a cheque to you a few days ago and the deposit has yet to appear in my account. I need this money, what is the problem?",6 +Why was there a fee when I pulled cash?,19 +How can I solve my issue with holding multiple currencies?,36 +Can you deliver the PIN separately?,38 +What are the steps to reset my passcode?,44 +My daughter needs an acount.,1 +Is there a reason my new card hasn't arrived yet?,11 +Can you please explain why my transfer failed?,35 +My card was eaten by the cash machine what do I do?,18 +Does it matter which card I use,73 +why hasn't my cash arrived yet from my cheque?!,6 +I would like to know if I can top up with Google Pay.,2 +How do I know which countries you provide service in?,24 +I forgot the passcode on my app.,44 +I have made a recent check and cash deposit that isn't reflected in my balance.,6 +What is this extra fee that I got when I used my card to pay?,15 +The first payment I attempted for my card at the store earlier did not process so I had to make a second attempt. The second time it worked. It now appears I was charged twice. After looking at the app I see a pending charge. Please remove the pending amount because it is clearly not accurate and was declined.,63 +"I made a deposit a couple of days back it's, as of yet, not gone in! It would be ideal if you assist me with this",6 +I received the wrong amount of cash back,75 +Can I pick a new PIN?,21 +The rate applied to my purchase in a foreign currency was wrong.,17 +There is an urgent transfer I need to make from China. How long will it take to get it processed?,67 +Please help me with my card. It won't activate.,0 +Why did my payment not go through why did it cancel?,53 +My new card isn't here and it was issued a week ago.,11 +Can I call to get my card activated?,0 +Why did my transfer to a beneficiary fail?,7 +Why did the ATM swallow my card?,18 +Since when do you charge to make a withdrawal? I've always done it for free. So how much is it now?,19 +How can many disposable cards can I have per day?,29 +Can someone assist me with updating my account details with changing my last name?,30 +How much money can I withdraw before fees? I noticed a fee on my card but I didn't think I had hit the limit of how much I could withdraw in a month.,19 +"How do I get money from an ATM using my card? I can't seem to get it to work? I used the pin I had, but maybe it's wrong? What do I need to do to fix this?",26 +How do I get my card back quickly from a bank machine that it?,18 +What is the strange cash withdrawal on my statement?,20 +Can I order a disposable virtual card?,37 +My ATM card isn't working for a withdrawl,26 +"i am not a premium customer but i want a virtual card, how do i get it",29 +How can I know where my card will be accepted?,10 +I have a transfer that is pending.,48 +I made a payment and it is showing up twice,63 +How can people transfer money to me?,50 +Can I use my card no matter where I go?,10 +I don't know where the top-up verification code is.,71 +I was just going over my transactions for the past couple of months and noticed a large type charge that I know I did not make. Even though it's been a while can I please still dispute this?,28 +Someone has taken my phone from my hotel room!,42 +Help me terminate and close my account.,55 +I don't think that my top-up worked.,59 +Why would a cash withdrawal be pending?,46 +I want to cancel the transaction I made earlier,8 +There was a direct debit transaction I have don't think should be there.,28 +I sent a cheque a few days ago and i noticed that no money has been put on my account. Can you please tell me the situation of my account?,6 +"I withdrew money from an ATM today, and now my account is showing a different amount than what I withdrew. I checked the amount the ATM gave me, and it looks like it gave me the wrong amount of money. What is the best thin for me to do to get this fixed?",75 +My card was rejected,25 +How do I get my refund back?,52 +"My salary is in GBP, do I need to exchange it before putting it into my account?",50 +"I no longer need AUD, I need GBP instead, how can I make this happen?",33 +Is EUR one of the currencies you deal with?,36 +When will my cheque be processed?,6 +Why hasn't my payment shown up yet?,45 +When do i activate auto top-up?,4 +What's the youngest I can be to open an account?,1 +Can I track when my card will be delivered?,11 +I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset. I want a refund as I now refuse to pay for the product.,52 +Where is the card I ordered 2 weeks ago?,11 +I sent money to a person and they haven't received the payment yet.,66 +Why are my transfers getting declined?,27 +Why am I getting double charged for multiple transactions?,63 +How long do European transfers take?,67 +Why did my payment fail?,25 +Have you started charging for cash withdrawals? I always thought it was free until I noticed this fee. How much is the fee?,19 +My card didn't work at the ATM in Notting Hill. Is my card working?,26 +How do I transfer money from one bank account to another?,65 +Can I use my salary for this?,50 +" +Where can I use my card?",10 +Could you help my figure out the exchange fee?,31 +how do I get top up to work for my card,2 +Can I open an account for my offspring?,1 +Do you let me choose between Visa and Mastercard?,73 +"Please help, the atm swallowed my card, what do I do?",18 +Which flat currencies can I use from you?,36 +I transferred money and it hasn't come yet,66 +What are the requirements to verify my identity?,69 +What do I need to do to transfer money with my credit card?,62 +Will I be able to top up by cheque?,58 +How do I report my card as lost or stolen?,41 +How do I go about exchanging currencies with this app?,33 +what steps do i do to get a real card,43 +I need to be made aware when I am being charged an extra amount for payments please. I looked over the app earlier and noticed an additional feel related to one of the payments. I was not warned about this before.,15 +I attempted to deposit a cheque yesterday but the balance isn't showing today. Is it still pending?,6 +What is the pending payment on my card about?,45 +How can I find the source for my available funds and money?,70 +How can I top up my card with another card?,54 +"When will I get a new card when I order it, and how much will it cost.",9 +What on earth is up with the exchange rate! This should have been a much higher amount of cash,76 +Is there any way I can get more physical cards to use with my account?,39 +Please provide currency exchange rates,31 +If I need to top up with cash where should I look?,58 +"I made a bank transfer from my UK account today, but it's not showing. Can you check status?",5 +"Hey I want to get a refund on something I bought, but not sure how to go about it. Can you please just cancel the payment, I have not received the item yet.",52 +Why is the payment I made still pending?,45 +The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue?,6 +"I am having issues using contactless payments, could my card be damaged?",23 +"I would like to delete my account now, please.",55 +limits on top ups,60 +How do I stop fraud to my account?,22 +Will you guys charge me for topping up by transfer?,56 +I would like to get an item refunded,52 +Can someone in the US have a card?,24 +What is the $1 transaction on my account?,34 +"I have checked my statements multiple times, but my refund that I requested a while back is not showing on my account. Is there a reason for this? Can I get some help getting my money back from this transaction?",51 +What currencies do you accept for adding money?,54 +What documentation is needed for the identity check?,69 +What card types can I choose from?,73 +How does it work when I transfer money into my account?,65 +Why was my virtual card rejected?,72 +I lost my phone! Will my card still work?,42 +I want to change the wrong exchange rate.,17 +What ATMs can I use this card?,3 +Are cheques accepted for a top up?,58 +How much do I need to pay for a transfer?,56 +How long will it take to receive a virtual card?,40 +My transfer is pending too long.,5 +Can I use any card and currency?,54 +I thought I would have received my new card at this point.,11 +Do I get an actual card?,43 +What is the source of funds for my money?,70 +"Hello. I have a transaction in my account listed as pending. I tried to use an ATM at the city centre, but the machine declined my card, and I did not receive the money. Why is the transaction still pending if I did not receive the money.",46 +I think my phone was stolen. What can I do?,42 +Is it possible for a friend to personally send me a payment?,50 +I would like to move money from one account to another to top off my account. Can you explain how I can do that?,65 +What ATMs can I use my card?,3 +My credit card has been declined.,25 +I have been charged an extra pound!,34 +I have questions about how to transfer money to my account.,65 +When will my virtual card arrive?,40 +I do not recognise the card payment.,16 +"The service here is horrible, I want to delete my account.",55 +I haven't received money from a transfer?,66 +"Hello, I have noticed a problem on my recent withdrawal at the banks atm machine. I made a transaction and upon receiving my funds from the machine, a fee was assessed to my withdrawal. Are these types of transactions free of charge?",19 +when should I receive my refund,51 +My refund isn't showing up,51 +I just found out from the seller that my money didn't go through. I checked my account and it was deducted at first but now it's back in my account. Can you please fix this for me quickly?,53 +I'm really upset because I made a typo during a transfer and now I've sent money to the wrong account. I can't fix this with the app. Please help me immediately!,8 +Why did the bank reject my transfer?,35 +"phone is at a hotel, can i still use app",42 +Are cards issued to people living in the US?,24 +Why are fees charged for cash withdrawals? I went to withdraw some money earlier today after shopping. There's a new fee that there.,19 +Why do some of my payments have fees? I don't understand.,15 +My virtual car is not working.,72 +"Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!",26 +"I'm supposed to be getting a refund but it hasn't shown up, now what?",51 +How do I receive a refund for my item?,52 +What do I do if I detect fraudulent use on my car?,22 +I need to change my phone number.,30 +the money i transferred didnt arrive,66 +Can i have the item refunded?,52 +Why did my transfer fail? What can I do?,35 +Which currencies will you exchange?,36 +Could you please tell me your exchange rates?,32 +"I went to look at my top-up and it was canceled, can you tell me why this happend?",61 +"I tried to withdraw $100, all it gave me was $20.",75 +The refund on my account hasn't shown up,51 +I couldn't pay with my card,25 +Where is the card PIN located?,38 +Is it possible to get a refund for the item?,52 +Would it be possible to open up an account for children?,1 +I could not use my card in a store.,25 +How long does it take for the card to come?,12 +My wallet was taken and I see that someone is using my card! Please help me!,20 +Can you tell me what the cash withdrawal is in my statement?,20 +Where can i find my top-up verification code?,71 +How do I start an exchange between GBP and AUD?,33 +"i received my American Express in Apple pay, why is top up not working?",2 +"I deposited a cheque, but the balance hasn't changed yet.",6 +Am I able to open an account for my children?,1 +I need to transfer funds from my other bank account into this bank account.,65 +how do I ask for a physical card?,43 +Can I auto top if I'm low on funds?,4 +My top up card needs verification and I don't know how to do it,71 +The refund I asked for isn't showing up,51 +How do I switch to a different currency?,33 +What do I do if I do not recognise a cash withdrawal?,20 +I want to use a payment card to top up my account. How can I do this?,54 +what are limits to top up,60 +Is there a limit to the top-ups someone can do?,60 +Is there a reason my transfer would have been declined?,27 +I'd like to know how transferring my money into my account works.,65 +I couldn't pay with card in a shop,25 +"My top-up was supposed to be done, but now the money is gone! Is there a glitch in your system?",61 +I want to choose a new PIN.,21 +How do I modify my account details?,30 +This card payment isn't is recognition.,16 +I am having problems with my physical card.,14 +Tell me about verifying top-up,71 +Where is the closest ATM I can use?,3 +How many times can I use a virtual card?,29 +"My card keeps getting declined when I try to use it. I would like to top-up, but it is not going though.",59 +Can my job deposit my wages directly into the account.,50 +Why did I get a different card then requested?,73 +How can I receive money?,50 +Can I add money in intervals to my account? I will be traveling.,4 +I can't get my virtual card to work.,72 +Why would you decline my card?,25 +Why is there a pending hold on one pound on my statement?,34 +Can I top up?,60 +Where is my cash deposit in my balance?,6 +I sent some money and the account hasn't recived the transfer I made.,66 +I don't understand why there is an extra €1 fee in my statement.,34 +My account statements show a debit payment that I didn't make it's from some time ago I need to know if it is disputable.,28 +What would the age limit be?,1 +"I got double charged from something, what can I do?",63 +My card is missing.,41 +I think something went wrong with my exchange between Russian Ruble and UK pounds. I was overcharged during the swap.,17 +Your exchange rates come from where?,32 +What are disposable virtual cards?,37 +I can't log into my account because I lost my password,44 +What are these disposable virtual cards all about?,37 +"I tried to get some with-drawls but the machine didn't work. The transaction still seems in progress.Seems like something is wrong,I don't want to be charged for Transaction i did not make.",46 +Where can i exchange between GBP and USD,33 +my transfer isn't there,5 +Help! My card is stolen.,41 +Are there restrictions to transfers to certain accounts?,7 +Is it free to transfer money or is there a fee?,64 +Why do I need to have my identity verified?,74 +In what places can I use my card?,10 +I did a transaction this morning and now I want to cancel it.,8 +Can I use my account although my identity verification has yet to pass?,74 +"Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet.",6 +Shouldn't my new card be here by now?,11 +How can I cancel a transaction to a wrong account?,8 +There is something wrong with my card. Tried to use it a few times today in different places and it just didn't work. The transactions I tried to make were really small so not sure what's going on,14 +Which part of the app do I order virtual cards from?,40 +How much is a physical card?,43 +Can you please assist on my item that needs to be refunded?,52 +Do you have any options to top up with a cheque on my account?,58 +Do you receive SWIFT transfers?,56 +I see an extra 1£ charge on my app. Why did It charge me extra?,34 +Why do I have an unexpected fee on my bill?,64 +I have transactions that I don't recognize - I think someone is using my card.,22 +Can I verify my identity?,69 +Do I pay a fee for SEPA transfers?,56 +Can I edit my details?,30 +I withdrew cash and was charged. Why?,19 +I'd like my account to be deleted. I'm not satisfied with the service you provide.,55 +Is there a reason why my virtual card won't work?,72 +What do I do to link my new card?,13 +"If I exchange foreign currency, are there any other charges?",31 +How do I go about getting a refund?,52 +I did a transaction to a wrong account!,8 +Is it possible to exchange currencies using the app?,33 +I need to reset my passcode. Where do I go to do that?,44 +"I've been waiting since Friday, where is my money?",66 +Why didn't my transfer work?,35 +I live in the UK. Can I get a card?,24 +"I still haven't received my card after two weeks, is it lost?",11 +Is there a cost to receive money?,56 +Could google pay and top up be together?,2 +Are their fee's for top ups?,57 +I have a transfer waiting.,48 +Was there a number to track that I could get?,11 +I CAN NOT FIND THE TOP-UP VERIFICATION CODE.,71 +Can other people top up my account?,62 +Can I change my PIN without being physically present?,21 +What happens when a beneficiary can't receive my transfer?,7 +Why am I being told this transfer will not go thru,7 +Help! When will the card arrive at my home?,12 +I don't know what this Direct Debit payment is.,28 +How can it be that my Card is not functioning anymore?,14 +When will the transaction post to my account?,48 +I messed up a transfer and need to reverse it.,8 +I just did a money transaction but its not showing they received it,66 +Can I get a card even though I live in the US,24 +I lost my wallet and all my cards were in it.,41 +I have an unfamiliar direct debit in my statement.,28 +I see a direct debit that I didn't authorize,28 +Where can I update my pin number?,21 +Someone may have made an error in figuring out the rate of exchange. I should have received more cash than I did on my most recent withdrawal.,76 +Why did I only get $20 when I asked for $100?,75 +I'm still waiting for my top-up to go through,47 +Can you tell me why my card isn't letting me make purchases online? It's been 2 weeks I've been trying.,53 +Whats the transfer process,65 +How do you top-up using cash?,58 +Reason for my card to decline,25 +Do you issue cards for someone living in the US?,24 +Where can I located the auto-top up option?,4 +Can you tell me more about limits to disposable virtual cards?,29 +why do i need to verify the top up?,71 +Where can I deposit cash to top up?,58 +My top up is not working,59 +"Hi, I have withdrawn cash from the ATM on holiday and i guess withdrawal amount has been overcharged. I did it as i was not aware of these charges.",76 +I need to transfer funds from China and quick expedition is crucial. Approximately how long does it take for a transfer from China to go through?,67 +Why can't I buy cryptocurrency on the app?,7 +Whats the limit on my top up,60 +Where is my money transfer?,67 +How do I verify my top up?,71 +What are the details of disposable card limitations?,29 +How can my friends top up my account?,62 +Is there a way to use this app with a disposable virtual card?,37 +I found my card again. Can I put it back into the app?,13 +Why check my identity?,74 +In regards to the PIN of the card?,38 +Why hasn't my return cleared my account?,51 +I need to find out why my pending payment hasn't gone through.,45 +"There is a direct debit charge that I don't recognize, what can I do?",28 +My refund has not shown up on my statement.,51 +What is the way to go about getting a virtual card?,40 +"My top up hasn't gone through yet, why?",47 +Whats the maximum number of disposable cards that I can get?,29 +Can turn my money into another currency?,33 +Can I use my American Express card to add money into my account?,54 +"I'm stuck here at your broken ATM and I don't know what to do next. Asked for 30 pounds, got 10. ATM said I got 30. Something very wrong here and I want my money now!",75 +Why do I have a strange payment on my statement?,16 +The ATM keeps rejecting my Payment. I tried two different ATMs but did not work .Can you please check if everything is okay with my account?,26 +I need to know what flat currencies you support for holding and exchange.,36 +Can third party fees affect a transfer?,56 +How long does it take for a transfer to reach my account?,67 +Why did I get charged for a withdrawal?,19 +Please help me. My disposable virtual card won't work right.,72 +I don't know if I made this payment on my card.,16 +Will I be charged if I add more cards to the account?,39 +I transferred some money but it hasn't arrived yet,5 +I would like a physical card sent to me.,43 +I inadvertently completed a transaction on a wrong account.,8 +What reasons would a topup fail?,59 +"Using your app, would I be able to exchange between USD and GBP?",33 +I didn't make this payment and it's on my app,16 +i used a check check yesterday to balance my account and it isn't showing up?,6 +Are there any fees associated with receiving money?,56 +Does it cost anything to top up?,57 +"I just looked at my app and it seems I was charged extra, why is that?",34 +I wanted to know why my transaction didn't go through.,27 +There's a cash withdrawal I am certain I did not make,20 +I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer?,35 +Why do I have a transaction showing up more than once?,63 +I have a transaction showing multiple times.,63 +when will my transfer arrive,66 +I would like a physical card,43 +Can I choose my Visa or Mastercard?,73 +"When I travel, can it automatically add money in certain intervals?",4 +How come I was charged a transaction of $1?,34 +Can you tell me how transferring money into my account works?,65 +Just received a message that my transfer is not possible?? What is going on. I have done this before with no issues.,7 +Cash has been deposited this morning but it hasn't came through.,6 +what is a virtual and how do i get one,40 +"I tried to withdraw cash and got declined, why is that?",26 +Why can't I use my card?,14 +Tell me about the limit for top ups.,60 +I topped up but my money is not showing. Why is that?,61 +Will I be fined for topping up by transfer?,56 +I need to make a transfer but it keeps getting declined I need Help!,27 +"In my statement, there was an extra €1 fee",34 +What do I need to do to verify my funds?,70 +"Help me please, My Apple Pay American Express top up does not work.",2 +How can I fix my contactless?,23 +Can I go ahead and use my account even though my identify hasn't been verified yet?,74 +How can I update my personal information after moving?,30 +I deposited cash but it isn't showing up in my account,6 +why hasnt my card come in yet?,11 +Am I allowed to carry an additional card?,39 +Why can't I withdraw funds from my account?,26 +I was charged several times for something,63 +Can I transfer my payroll to the bank?,50 +"Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me?",19 +Why was my transfer stopped ?,7 +"I paid my rent into the wrong account, could you please pay it into the right account, it needs to be done by tomorrow.",8 +There is a direct debit payment that I did not make.,28 +Can I top-up any amount?,60 +Please help me as my online payment is getting declined since yesterday while i am trying to purchase something online.,27 +If my identy verifacation hasn't gone through can I use my account?,74 +what amount of time does it take for a transfer to reflect and be available,5 +I couldn't transfer money to a beneficiery,7 +What forms of payment do you accept?,54 +Is it possible to get a disposable virtual card as well?,37 +Can I top up my card with other cards?,54 +I thought that transfers are free. Why was I charged an extra fee?,64 +"I needed cash today, so I used another provider's ATM, and when I attempted to withdraw, it declined. I just checked it out and I'm still showing my account with that amount pending! I didn't take any money out, it was declined, so I don't want that to be processed as a withdrawal.",46 +I don't know where my phone is.,42 +Tell me what I should do after my card expires.,9 +how do i see what i transferred,5 +I want to transfer money using my credit card.,62 +My identity verification is not working.,68 +Why haven't I gotten my payment yet?,45 +"I need to set up an account for my daughter, how would I do that?",1 +Why can I not do a transfer,7 +am afraid someone may have gained access to the info on my card.,22 +Why was the exchange rate so wrong when I bought something!,17 +"I made a mistake when making my last transfer, please cancel before it goes thru.",8 +I just have one additional card from the USA. Do you support that?,54 +"On the card that is coming, what's the tracking info?",11 +"i didnt make these transactions, i think my card details might be stolen",22 +How long should it take for my top-up to finish? I've been waiting a while.,47 +My card payment has the wrong exchange rate,17 +I tried withdrawing money in another country and the exchange rate was wrong.,76 +"Hi, I'm trying to by some crypto and the app isn't allowing it. I really want to exchange this, what am I doing wrong?",7 +"I got mugged yesterday and they took everything. I can't use the app, so I need some help.",42 +I need a transfer cancelled.,8 +My card never arrived.,11 +My card activation is failing.,0 +what is the leadtime for a new card to show up in the mail?,12 +"There are a couple payments with my card shown in the app that i really make myself. What's going on with this, maybe someone has access to my card?!",16 +I sent payment with EU transfer and they still haven't received it. How long does it take?,48 +I want to activate my new card.,0 +"This past holiday I made a withdraw at the ATM machine, and it seems I've been charged too much.",76 +I need to order a new card as my old one will expire soon. Can you tell me how to order a new one?,9 +Hello. How do i go about getting a refund of an item i bought ? I want to cancel the payment since i have not received the item yet.,52 +Can I obtained a Visa Card,73 +I sent a check into the system but still haven't received the cash yet,6 +I've been trying to do a transfer multiple times and have failed? Is the system down?,35 +What is needed to activate my card?,0 +Why hasn't the transaction I did to my friend arrived yet?,66 +"Um, my top up didn't work",59 +What is taking so long with my refund?,51 +Why is my card payment pending?,45 +I tried to use my card today in the restaurant but it didn't work and just got declined. What's wrong?,14 +I want to have multiple currencies in my account if possible.,36 +Where can I find out where my funds came from?,70 +Please let me know how to change my PIN?,21 +Why is there a charge for $1 on my account?,34 +I made a transfer from France a couple days ago and don't see the transaction yet. How long does an international transfer take?,5 +I'm having trouble proving my identity,68 +Why did I only get $20 now the full amount I wanted?,75 +Which countries are represented?,24 +Why does my account show as pending a cash withdrawal from the ATM that I have already made?,46 +I paid with card and I was charged a fee,15 +Is there a charge for cash withdrawals? I always thought it was free.,19 +Which establishments will accept my card?,10 +I have a withdrawal waiting to go through.,46 +I have an incorrect charge and would like a refund.,52 +Please send my refund now.,51 +Unusual direct deposit,28 +"If I don't live in the UK, can I still get a card?",24 +Have you sent out my card yet?,11 +Can you help me find the virtual card?,40 +Help me figure out how to link the new card.,13 +What fiat currencies do you support?,36 +I have a transfer that is still pending.,48 +I can't figure out how to unblock my pin number. Can you help me?,49 +How much does it cost to make transfers?,56 +can i go into my app to find my pin,38 +What should I do if I lost my phone?,42 +I have been charged an extra fee when buying from your store. Why is this?,15 +Can I quickly send a transfer from China? How long will it take?,67 +Can you help me get Top Up to work in the Apple Pay function?,2 +Can I get a new pin number at any ATM using my card?,21 +I want to terminate my account,55 +My card got charged twice for the same thing!,63 +I am trying to find out how to exchange currency X with currency Y.,33 +I'm still expecting the transaction to be finished,66 +i want to get a card but i live in the US,24 +Where is my card PIN?,38 +The funds I transferred are not in my account,5 +A wrong amount of cash we sent to me.,75 +Can you tell me more info about virtual disposable cards?,37 +"I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?",76 +Why is there some cash that I did not deposit in my account?,20 +There are fraudulent charges that I didn't make on my card. Can you please put in the safeguards necessary to stop this from happening anymore?,22 +Why is my identity verification process not working?,68 +I don't understand why you aren't accepting my transfer. After a couple times trying I'm still getting an error message.,7 +I want a refund on a direct debit.,28 +I forgot my PIN number.,49 +How long do cheques take to post to your account?,6 +"I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please",6 +What is the charge to make a transfer,56 +Can I use a Visa or Mastercard?,73 +Been trying to transfer money this morning but keep getting rejected. I don't understand why this is happening.,35 +I shouldn't be charged any fee for transferring .,64 +The exchange rate applied was incorrect when I was traveling outside the country.,76 +Why am I seeing a direct debit thats not mine?,28 +Can I change from AUD to GBP?,33 +Can I have a card even if I am not living in the UK?,24 +I think I was charged a different exchange rate than what was posted at the time.,76 +Hi I'm sending some money over to an investment bank I do business and the transaction is being rejected. I'm not sure why as I think I have the right details.,35 +I'm trying to make a bank transfer but It's not going through. Could there not be enough funds to transfer or something? Have I done it too many times?,35 +Is this open to residents of all countries?,24 +An extra fee has been added to my card payment is this correct?,15 +My card hasn't arrived yet. What do I do?,11 +Why won't my card accept any transactions?,14 +I want to transfer money from another account into this one.,65 +"I'm not sure what is going on here. I've received payment back into my account for an item I've already received, from about 2 weeks ago.",53 +"I received my new card and tried using it today, just to have it show declined over and over again. Why is this happening?",25 +The money that I have transferred hasn't arrived yet.,5 +How long will it take for my cash withdrawal to stop pending,46 +I suspect someone used my card.,22 +What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.,5 +Why is there a payment showing twice?,63 +Can I use the app without my phone?,42 +Do you accept cheques for top-up?,58 +How do I exchange AUD for GBP?,33 +"What's go on, where is my new card?",11 +Do you charge for sending out more cards?,39 +Why was there a fee on my cash withdrawal?,19 +How can I get another card?,39 +What works for identity verification?,69 +Can I get a second card for free?,39 +I have just read my statement and there is a payment I don't recognise.,16 +I forgot what my pin number is and now am blocked can you help me get in?,49 +What do I have to do to cancel a transfer?,8 +Can I reactivate a card?,13 +what's my top-up verification code?,71 +Can I get a few more physical cards?,39 +Please tell me the limit to topping-up.,60 +I finished my transfer. I am having an issue with it still pending. It has been a long time and i'm growing impatient,48 +I have a friend who needs money as soon as possibly. If I were to transfer it how long will it take to get to her?,66 +I would like to change currency,33 +I've made a transfer from France two days ago but I was wondering if international transfers take longer to arrive because it hasn't made it yet.,5 +What was the extra charge for using my card?,15 +I see my transfer was declined.,27 +how much does a card cost and why do you charge me,43 +Can a friend top up my account,62 +"I need to transfer some money, can I use my credit card?",62 +Why was the payment on my card declined?,25 +The exchange rate for my payment last Saturday must be wrong because I was charged extra.,17 +What happens when I money transaction doesn't show up on the receiving side?,66 +"Can you please assist me in Apple Pay, in getting Top Up to work?",2 +With what currencies can I add money?,54 +Do I need to go to an office to change my pin?,21 +When will my cheque process?,6 +How do I add an existing card to the app?,13 +Which fiat currencies do you currently support? Will this change in this future?,36 +Would you be so kind as to activate my card? Thanks,0 +When will I be able to see my refund?,51 +Can you tell me why I can't make any transactions?,14 +How can I check if I have received a refund if it is not yet on my statement?,51 +Please explain how disposable virtual card work.,37 +My app says I withdraw funds from my account through an ATM.,20 +Why didn't my transfer get to the recipient?,66 +How long does it take for something to be delivered to the U.S?,12 +I made a mistake this morning when I did a transfer. How do I reverse it?,8 +My balance doesn't include my latest transfer,5 +What is the significance of verifying the top-up?,71 +I recently deposited a cheque and cannot find the cash from it.,6 +I am inquiring about your auto top up feature.,4 +Why wont the other bank take my money?? Is it not good enough?? There's sufficient funds but I keep getting denied a standard transfer. Ive tried 5 times!,35 +I didn't get all the money I asked for,75 +Why can't I see my top up?,62 +Machines make mistakes too! The ATM gave me the wrong amount of money. Too much!,75 +I keep checking my statements but no progress.I requested a refund but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me,51 +"your company is awful, i would like to delete my account please",55 +How long before I can see that my cash withdrawal has taken place?,46 +I was unable to transfer money to a beneficiary.,7 +How do I get refills to my card when I'm traveling?,4 +What's up with the extra fee I got?,19 +My ATM withdrawal was declined.,26 +What is this cash withdrawal I don't recognize?,20 +The app shows a withdrawal that I did not make or authorize.,20 +How can I request cash back? The ATM just gave me a different amount than what I've been charged though...,75 +I did not make a cash withdrawal that is on my statement,20 +Why is my card payment still pending?,45 +Are new cards available from China?,9 +"Do any of your machines provide cash from my home country? I don't have any money on me and I'm on holiday so I'm concerned. Also, will I be charged anything to do this?",76 +What should I do if I think someone stole my details and used my information to make some transactions?,22 +I can't see my cash deposit in my account.,6 +What if my top up doesn't go through?,47 +Does the app allow for exchanges between currencies?,33 +Do you charge for sending more cards?,39 +Will my friends be able to top up my account?,62 +My statement is showing I was Charged a dollar and I am not sure why.,34 +I transfered my balance a while back. Why doesn't my account reflect this?,5 +What are my bank details so I can do a transfer?,65 +Do you have a children account available?,1 +"I need to transfer something ASAP from China, how long will it take to post to my account?",67 +How can I get a card sent to China?,9 +"I need to activate my card, how is that done?",0 +"Yesterday, I made an incorrect payment to the wrong account for my rent payment. I need this addressed as soon as possible and the funds transferred to the correct account by no later than tomorrow.",8 +I'm pretty sure my top up is still pending.,47 +"I needed some cash while abroad, and I'm pretty sure the wrong exchange rate was applied.",76 +Can you give me a virtual card?,40 +Are the funds I requested from a merchant a few days ago in my account? I do not see them.,51 +I have a charge I did not make.,16 +"I bought something while traveling, and the exchange rate was wrong.",17 +I would like to track the card you sent to me.,11 +What does the €1 fee mean?,34 +Please explain to me the process of getting a virtual card.,40 +Is there any way i get a disposable virtual card as well?,37 +"My PIN has been blocked, what should I do?",49 +I noticed the currency exchange rate was incorrect after paying for something in a foreign country.,17 +I am interested in changing my personal details.,30 +I didn't receive the correct exchange rate when I got cash.,76 +Please check to see if the band transfer I made a while ago from my UK account has safely arrived.,5 +"There are multiple instances where you added a fee to the payment, as well as some where you didn't. Do you have an outline of when a fee will be added?",15 +How do I go about transferring money using my credit card?,62 +There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?,16 +What should I do since my card is trapped in the ATM?,18 +It says the transfer wasn't accepted.,27 +What is taking so long with my top up?,47 +Could I open an account for children?,1 +Is the 1 pound charge going to be reimbursed on my card?,34 +They used the wrong rate when I made a purchase with foreign currency.,17 +Can I top-up via Apple Pay?,2 +"Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?",19 +My cash withdrawal was short.,75 +Is there any type of fee for currency exchange?,31 +Are these cards available in europe?,24 +Any chance of getting the card outside the UK?,24 +I'm interested in what your exchange rates are based on.,32 +I don't have the device I used to log onto the platform so I can't access it.,42 +Can you tell me what countries you offer support for?,24 +Can you please tell me why my card payments are not going through when I try to buy something online? When I put in my card payment it takes it but it comes back a while later.,53 +Is it possible to link a new card?,13 +Are the delivery days flexible? My schedule only allows me to be a available on specific dates.,12 +A direct debit payment that I didn't authorise shows up in my app.,28 +My transaction from earlier needs to be reversed.,8 +I would like to get both Mastercard and Visa card from you if that's possible.,73 +Any place that takes Mastercard would be fine.,10 +Where'd the rest of my cash go from the ATM,75 +"My card got trapped inside an ATM, what should I do?",18 +How do I find the top-up verification code?,71 +Is there any amount in which I would get cut off from topping up?,60 +I forgot my password to get into the app!,44 +can you share card tracking number?,11 +"I was charged a fee when I transferred my funds, why?",64 +I found a direct debit I would like to dispute,28 +Please tell me how to edit my personal details.,30 +Is it possible to get another card?,39 +"i accidentally entered in my retailers information, what should i do next",66 +My card still hasn't been delivered,11 +I still want to use my account but haven't verified is that OK?,74 +The app reverted the payment I made.,53 +"I purchased something and already received it, why hasn't the money taken out?",53 +what are the exchange rates for getting cash,76 +"My money is gone :( I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?",61 +My card payment was reverted,53 +"I would like some more physical cards, what is my limit?",39 +Why do I have two charges It should only be one charge?,63 +I want a new PIN please.,21 +I didn't withdraw cash but I see that transaction on my app,20 +I got a strange cash withdrawal in my statement,20 +I can't see a verification code anywhere,71 +Where do my fund come from?,70 +"I recently transferred some cash, but the balance has not changed.",5 +I am still waiting for a money transfer to appear.,48 +I'd like to transfer funds using my credit card.,62 +Where can I locate my card PIN?,38 +Why are you charging fees on cash withdrawals? I went to withdraw some money earlier today after buying groceries. There's a fee that wasn't there before.,19 +How much does it cost to do a transfer?,56 +What is your currency exchange fee?,31 +Is there a top up fee for transfer?,56 +I need to know what your exchange rates are.,32 +Are you okay with exchanges to EUR?,36 +Do you take SWIFT transfers?,56 +How can I reset the passcode if I need to do that?,44 +Send me my card now! ASAP,12 +What is my password?,44 +Are you able to delete my account?,55 +"Can I change my pin at ATMs? If so, what ones?",21 +I was made to pay a fee for making a transaction with card.,15 +What does it mean when it says that I have a payment that is pending?,45 +I'd like to open an account for my kids can I do that?,1 +I used the wrong account number!,8 +What is needed for identity verification?,69 +I live in Germany. Is that one of the countries you are in? What other countries are you in?,24 +I think that the card is stolen. What are my next steps?,41 +I think my card payment was cancelled. What happened?,53 +I needed cash from the ATM but I couldn't get it.,26 +how do i dispute a payment I didnt make,16 +I wanted to top up my account and it doesn't look like it worked,59 +My card was declined at a restaurant today and I don't know what the problem is.,14 +It's not letting me transfer money to my beneficiery.,7 +"Hello, i'd like to inform you of an issue i'm currently experiencing. The goods i have ordered from your website have still not arrived yet; it has been over 3 weeks. I would like to be issued a refund swiftly and be redirected to more competent people. Thank you for your assistance.",52 +"For some reason, the money I added was returned.",61 +My identity has been stolen. I still have my physical card but there are charges I didn't make on my account. How do I cancel this card or dispute the charges?,20 +My product was faulty.,52 +Is there a fee to top up a US card using a debit or credit card?,57 +Why doesn't my passcode work?,44 +What happens if I deposit a cheque accidentally?,6 +Why did I get charged for a transfer?,64 +I recently made a transfer but I need to cancel it as soon as possible. Please let me know when this happens.,8 +A couple weeks ago there was a debit taken from my account from a transaction I don't recall. Is it possible to trace this transaction to make sure I'm not being scammed?,28 +Can someone help me unblock my pin?,49 +How do I use a card to top up?,62 +Why is this fee being charged to me after using my card?,15 +I asked for a refund but its not here yet,51 +Can you tell me why my top-up was canceled?,61 +Why am I charged a fee for using my card on some purchases?,15 +I must make a transfer from China and it is urgent. How long before the transfer is complete?,67 +"Why is my transfer appearing as ""pending""?",48 +Will the system automatically top up itself?,4 +"Cancel my transfer, please.",8 +Please delete my account now.,55 +I think my card payment was reverted,53 +"If I wanted to change my PIN, how would I do that?",21 +How come I was charged an extra fee when paying with the card?,15 +Where do I go to reset my passcode?,44 +"Something is wrong with the top up! I'm a regular customer and use your service all the time, usually this works but now it just shows up as pending",47 +"I am overseas in China, can I get a replacement card?",9 +Why do you keep declining my payment? I tried several times already with this card and it is just not working.,25 +Could you tell me why my top up isn't showing in my wallet?,62 +Why is my cash deposit not in my account?,6 +What fiat currencies are supported?,36 +please delete account,55 +Why wasn't my contactless accepted at the metro?,23 +"I thought I left my card at a restaurant, but they claim not to have it and now I don't have any idea where it is. I'm so worried that someone might be using it fraudulently. Is there any way to look into this?",41 +How's the exchange rate looking right now?,32 +There is a direct debit transaction on my statement that I think is not mine. How do I remove?,28 +There is a payment I don't recognise!,28 +Why do I get a fee every time I transfer?,64 +What is the verification process for my card?,71 +Please explain why my payment was declined? I thought everything was good.,25 +"Hi. About two hours ago I made a transfer from my bank which is in the UK, but I don't see it yet! Would you check what's going on with it, please?",5 +Does the card you sent have a tracking number?,11 +I didn't make a payment that shows in my app.,16 +Why was I double charged?,63 +I cannot see the card PIN anywhere?,38 +Can you please tell me why I cant get money from the ATM?,26 +Top up not available in my wallet.,62 +How do I order a new card when my old one is ready to expire?,9 +For what reason can I not transfer money to a beneficiary?,7 +I had the wrong exchange rate applied to some cash I got abroad.,76 +How do I terminate my account.,55 +I need your help immediately. There is a 500£ cash withdrawal that I know nothing about. I think my account has become compromised.,20 +"So, my transfer is showing as pending, when will it actually go through?",48 +Do I need to pay extra for exchanging currencies?,31 +I'm still waiting on my identity verification.,68 +Can I transfer money to my account with the app?,65 +Why hasn't my transaction been completed?,66 +"Hi, I tried to withdraw some money from an ATM and the machine was broken. It says that the transaction is still in progress. Can you double check to see what's happening? I don't want to be charged since I was not able to withdraw the money.",46 +Why has my payment not transferred?,35 +Does the fee for exchange change?,17 +Why hasn't the app verified my identity?,68 +Help! I forgot my password.,44 +Why haven't I seen the cash from the cheque I deposited yet?,6 +Is it possible to get a Visa and Mastercard from you?,73 +Why can't I make multiple payments with my virtual card?,72 +Can you tell me your exchange rates?,32 +Can you refund my purchase?,52 +I need a disposable virtual card.,37 +"Hi, It's urgent, please freeze my card. As someone has withdrawn money using my card in odd remote town. Since i have not done this withdrawal. Do it fast.",20 +Payment did not process,7 +I am travelling and I was wondering what your exchange rates are,32 +"I was trying to use contactless earlier, but it didn't work.",23 +Why did you charge me more for my purchase? It was a foreign currency and you didn't offer market rate,17 +How long should it take for a transfer to go through? I have been waiting a while.,66 +I need several cards per day. And I need to be able to throw away all of the cards I make.,29 +A transaction to a friend still hasn't shown up.,66 +The exchange rate was wrong in the foreign country I got cash in.,76 +What steps are taken to transfer money into my account?,65 +Can you check if my money has reached my account since it is not showing up yet?,5 +Hoe do i use my credit card to transfer money?,62 +My package is taking too long to arrive and I don't want it anymore. Can I get a refund?,52 +My card needs to be activated asap,0 +One of my payments was doubled,63 +How long does it take for cards to be delivered after ordering them?,12 +Could you please help me? I made my rent payment and have double checked that I sent it to the right account. The person receiving it says he has not received it but it shows complete on my side.,66 +Why do we need to verify top-ups?,71 +What do you require to verify someone's identity?,69 +Where's my card PIN?,38 +"I've got a problem - I purchased an item maybe a week or two ago, but to the payment came back to my account! I've already got what I ordered, so why are the payment funds showing up in my account?",53 +"my balance has not changed, despite depositing a cheque",6 +I didn't make a payment at this business.,16 +What is the procedure for an expired card?,9 +Do you accept any card and currency?,54 +"I was charged a fee for the transfer, but can you tell me why?",64 +"I might be paranoid, but someone may be using my card.",22 +Can I link my card I previously received?,13 +Why is my transfer taking so long. I thought it was supposed to only take 1 day if I made a transfer to someone. Can you wee what went wrong?,66 +I mistook my pin and now I am locked. Can you unlock me?,49 +I need to renew a card that's about to expire,9 +What's my pin number?,38 +My card was refused,25 +What currency is supported for exchanges and holding?,36 +Why are my transfers not going through. I have tried over 4 times to get it to work. This is just a simple transfer. Is something else causing this in the system? Is it broken?,35 +Please give me both a visa and a mastercard.,73 +"My card expires soon, will you send me one automatically?",9 +Do the disposable cards have any restrictions?,29 +I want to use my account before identity verification,74 +Why wouldn't my contactless work for the metro?,23 +"I may no longer need GBP, but instead I will need AUD, how can I go about making this change?",33 +Are you located in other countries?,24 +Yesterday I topped up my card. Why didn't it complete as it still pending?,47 +I would like to get help from someone in your customer service department with assisting me with activating my card.,0 +"I moved, can I edit my personal details?",30 +I made a payment but it was returned.,53 +How can I top up my account by bank transfer?,65 +"Someone has copied my card. I have my card with me, but someone just made a 500£ cash withdrawal. Please help now.",20 +I've made a horrible mistake! I transferred money to the wrong account by accident! I entered one of the digits wrong. I need this cancelled immediately please.,8 +Why is the pending status on my cash withdrawal taking so long?,46 +Can I cancel a transfer I made,8 +What is the maximum transactions I can use on a disposable card?,29 +Why do I have to give you my drivers license,74 +I saw there is a cash withdrawal from my account via the app which I did not complete.,20 +"Hi, I am disappointed to see such a bad exchange rate and hope you can assist me. Would you be able to confirm the official interbank exchange rate for me?",17 +How is an exchange rate calculated?,32 +Someone took my card without permission,41 +is there a limit to top up,60 +How can I find an ATM that accepts this card?,3 +Can I reactivate my card? I reported it lost and found it this morning in my jacket.,13 +How old does my daughter have to be to open an account?,1 +"I have the funds, why can I not use my top-up?",59 +Why was a fee added to my bill when I used my card?,15 +My first choice would be Mastercard.,73 +I believe my card has been compromised as there's a cash withdrawal I don't recognize.,20 +I need to know how much it costs to transfer funds.,64 +There is a top up that has been pending for an hour and I don't know why. I was expecting it immediately and need it now!,47 +Can both a Visa and Mastercard be received from you?,73 +How long will it take for my top up to work? It's still pending,47 +What does it mean when a payment is pending?,45 +why was my payment reverted on the app,53 +I need to cancel my recent transfer quickly since I made a mistake. Please help before it goes through.,8 +I cannot get my virtual card to function.,72 +"Someone is making transactions on my account, I think they took my card information.",22 +Why was I unable to complete my transfer?,35 +Can i use this card at any store?,10 +How do I find my PIN number?,38 +My card is not working at stores.,25 +The ATM stole my card!,18 +What happens if the ATM gives me the wrong amount of money?,75 +What would cause a transfer failure?,35 +The machine gave me the wrong amount of cash.,75 +Can I use google play as my primary app to Top up?,2 +"I have been charged to much for the object I bought when abroad, the exchange rate seems to be wrong.",17 +What are eligible holding and exchange currencies?,36 +Some cash was missing at ATM.,75 +My refund is still pending,51 +What is the reason I got rejected for using my disposable virtual card to pay a subscription to the gym?,72 +Hello I changed my mind and really need a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Pls it's urgent,52 +"I don't want this account anymore, how do I delete it?",55 +I could not get the ATM to work,26 +There is a payment with my card which i definitely did not do.,16 +I did not receive the correct amount for the exchange rate.,17 +I need this item refunded,52 +Help me activate my card.,0 +Why doesn't my card work for any transactions?,14 +Please help to explain to me why my new card was declined when I tried to use it at my grocery store this morning to pay for the items I needed. I tried three times to use it and it kept being declined. I was very embarrassed standing there trying to buy my groceries.,25 +When I was transferring money I was charged extra why?,64 +What's the fee for exchange of foreign currencies?,31 +Why is my beneficiary not being allowed to get payment services?,7 +What is the most efficient way to activate my new card?,0 +I have my card now how do I activate it?,0 +can usa residents get a card?,24 +What's your refund policy if I bought an item from you?,52 +"I've been trying to transfer funds to top-up my card, but the transaction is not going through. Is there something I'm doing wrong?",59 +"What do I do with my ""decline"" message on a transfer?",27 +"I travel a lot, can I get a bulk currency exchange discount?",31 +How to I close my account?,55 +How can I receive my salary with a different currency?,50 +Someone took my card without my permission.,41 +My transfer was declined. Why did this happen?,27 +Is it possible to change from USD to GBP with your App?,33 +I think the top up failed,59 +I'm upset because I got charged a ridiculous fee when making an ATM withdrawal over a holiday weekend. It didn't notify me beforehand either or I wouldn't have ever done it.,76 +I can't get google pay to work right.,2 +think someone is using my card with permission,22 +Im not sure why Im being charged an extra fee just for purchasing an item from another country? I paid for the item and the shipping why am I getting charged extra?,64 +How long do transfers from Europe take?,67 +How do I get my card active?,0 +When will the money be made available in my account?,67 +I attempted to get cash in the ATM but it was not authorized,26 +The ATM sucked my card in.,18 +I am seeing in the App a diret debit that its not mine,28 +Google Pay isn't working. What is wrong?,2 +Can I still access the app even though my phone was stolen?,42 +Where is the top-up verification code sent?,71 +Why was one of my transfers declined?,27 +The exchange rate was different when I got cash,76 +"I just moved overseas and I noticed that you are charging me more fees. I am a loyal customer, is this how you expect to keep customers?",64 +I've tried several times to make a payment and every time my card is declined? Could my card be locked? I don't know what to do.,25 +why couldn't I use my card at a store?,25 +"I tried to withdraw money, but was unable to. Still says that the transaction is pending? Will this money disappear??",46 +What's the transfer time from Europe?,67 +What is the maximum I can top up?,60 +Help me verify my identity.,68 +Do you accept credit cards from the US,54 +This disposable virtual card is not working.,72 +Can you tell me why my card payment was cancelled?,53 +How long does it take for a cheque to post to your account?,6 +Close down my account. I don't like your service.,55 +"Transfers may show up as pending for up to one business day while they are processed, and then they'll depart for the beneficiary accounts. Please confirm that you have correctly entered your account details. SEPA transfers typically take up to two working days, while SWIFT transfers can take up to five working days.",48 +how do i get a new card,43 +How long will it take to transfer something from China?,67 +"I removed cash from an ATM earlier but it shows up as pending in the app. How can this still be pending, I already received the cash?",46 +Please provide me a list of ATMs that accept my card.,3 +Can it specifically be delivered on a certain date?,12 +"I'm not in the UK, but can I still get a card?",24 +How can I change the currency I'm exchanging from AUD to GBP?,33 +Why would my card payment get reverted?,53 +Can I have my card delivered on Tuesday?,12 +Help me change my PIN.,21 +I need an ATM right now!,3 +Exchange rate on a purchase was incorrect,17 +why can't my beneficiary make transactions?,7 +Do you charge for making a withdrawal? I took some money out of my account earlier and I was charged for this.,19 +What are the currency exchange fees?,31 +Does the app allowing exchanges between USD and GBP,33 +When will my deposit be processed?,6 +I need to get my card quickly,12 +My transfer to a beneficiary was rejected.,7 +The ATM didn't give me the full requested amount,75 +The app is having trouble verifying my identity.,68 +What is the max top-up?,60 +I don't recognize the direct debit payment from the app.,28 +I know there's an auto-top option but I can not locate it when I look?,4 +Why do I see a random withdrawal in my app?,20 +I cannot tell what my top up currently is.,62 +How long will a transfer from China take? I need to transfer something from there.,67 +Can I top off with a debit card?,54 +Is there a reason my cash withdrawal was declined?,26 +Why does my transfer say it is pending?,48 +Can you explain why my payment is still pending?,48 +Am I able to change my PIN at certain cash machines?,21 +What do I need to do to get cash back? The ATM gave me the wrong amount that I requested but the app is showing the amount to be correct.,75 +I had a card payment that was declined. Why?,25 +What steps do I need to get another card?,39 +I need to exchange a currency - can I do that here?,33 +I just checked my account on the App and there is a payment on there that I did not make.,16 +How can i reset my passcode ?,44 +I can't see the transfer that I put in.,5 +I made a payment and it appears it is showing twice,63 +Can I use cash to top up,58 +"If I'm getting my identity verified, what all do I need?",69 +Why did I get a fee for getting cash?,19 +Who can request disposable cards?,29 +I cannot withdraw money from the ATM,26 +How to access my virtual card,40 +What do I need for the identity verification?,69 +Why did my top-up get reverted?,61 +How much is it to use my US debit or credit card to top up?,57 +Tell me why there is an extra charge when I used an ATM?,19 +I went tot the ATM earlier today and didn't realize this till now but I did not get all the money I requested. I believe my account was charged for 100 but I only got 80. Is there any way we can solve this problem?,75 +Can you help me with proving my identity?,68 +Where is the nearest Mastercard ATM?,3 +Why would the ATM machine fail to give me the cash withdrawal I requested?,26 +What identification is required to activate my card?,0 +I would like my card activated.,0 +There is a strange payment on my card.,16 +"I want to reset my passcode, how can I do that?",44 +What is the refund procedure?,52 +How can i get new card?,23 +Where do I go to change my account details?,30 +Someone besides me might be using my card.,22 +Can I exchange my money for EUR?,36 +Do you offer cards for those in other countries?,24 +I'm trying to activate the auto-top up function. Where is it?,4 +what documentation do I need for the identity check?,69 +Tell me why my topup wouldn't go through?,59 +Tell me about the card PIN?,38 +How can I get my card to work?,14 +How come there is an extra fee on my statement?,34 +"For the disposable cards, what are the restrictions?",29 +Why can't I take $100 out,75 +Is there a way to order a new card while in China?,9 +How do I change my name?,30 +"I am having trouble doing a transfer. A ""Decline "" message appears after making the transfer.",27 +Is it possible to give a second card from my account to my daughter?,39 +Are there any top-up limits?,60 +Why am I charged a fee for withdrawing cash?,19 +Is it possible to transfer money to my credit card?,62 +Why am I unable to withdraw money even though in the past I've done it just fine?,26 +Why is my check still not showing up on my account? It's been a week already,6 +Do you have charges now when you pay with a card?,15 +Why would a merchant revert a card payment?,53 +Can my account be topped up by my friends?,62 +The cash I got at the ATM is still in my account.,46 +Why was my ATM withdrawal cancelled?,26 +How can I top up with Google play?,2 +I'm expecting to see a cash withdrawal but I'm still waiting.,46 +Can you tell me what is wrong ? I top-up with you all the time but this time it just shows my top-up as pending. What is happening?,47 +Is there a limit to using a disposable virtual card?,29 +When will I receive the cash payment from the check I deposited?,6 +Why does it cost more to pay with my card?,15 +Where can I change my PIN?,21 +Do I need to re-apply to order a new card when my old one's about to expire?,9 +A fee that shouldn't be there is there after using my card!,15 +There's a cash withdrawal that didn't make that is showing up.,20 +My actual card isn't functioning.,14 +how much does it cost to add money to my card,57 +My cash withdrawal was declined. Why?,26 +What are the places that you deliver cards to?,43 +Why is my transfer not showing,5 +"Hi, I sent a payment to the wrong account number - can you cancel it as soon as possible?",8 +How long will my ATM withdrawal be pending?,46 +my top up isnt there yet where do i find it,62 +"Hello, I was contacted by a seller who let me know my money didn't come through on their side. It most certainly came out of my account so I need this looked at immediately because now it has been returned to me!",53 +I'm expecting a refund but it's no where to be seen,51 +I sent a payment but now it's not showing up.,53 +"My new card has arrived, what's the activation procedure?",0 +where can I change my address?,30 +What do I need for the identity check?,69 +What is the maximum number of transactions that I can put on a disposable card?,29 +Why is my disposable card not working?,72 +Will I be charged for receiving the money?,56 +What are the fees associated with top up via transfer?,56 +"I found my card, am I able to put it back into the app?",13 +What kind of costs are involved for exchanging currency?,31 +Do I get charged if I top up with my European bank card?,57 +I want to inactivate my account.,55 +What type of card will I receive?,73 +Why was the wrong rate applied when I bought something in a different currency?,17 +"I was using foreign currency at an ATM, but the rate was typed in wrong.",76 +If I can't choose my card type will I be able to use it everywhere?,73 +Why would you cancel my transfer?,27 +I don't remember my login code,44 +What is limit of disposable cards I can make per day?,29 +I can't get the top-up to work! What's going on here.,59 +"Hello, I am a college student who I recently attended my high school reunion at a local restaurant. I paid with my credit card and now my transaction history reflects a second charge of the seemingly same payment. What could be the reason for this? Is there any way to have the fraudulent payment credited back onto my card?",63 +How do I replace a stolen card?,41 +Can I use my apple watch to top up?,2 +Why is there a fee for doing a transfer?,64 +My money transfer hasn't appeared yet.,48 +"I may need to exchange my USD for GBP, can your app do that?",33 +I want my card frozen right away. Money was taken out in an odd location I have never heard of.,20 +How long does it take for pending to go through,48 +How long does it take to get my money,67 +need to know where money comes from,70 +"I am looking to get a Visa credit card, what must I do to achieve this?",73 +"I was out today looking forward to paying with my new card, but the payment just kept getting declined. This is really sad, what's going on?",25 +How many top-ups am I allowed to do?,60 +terminate my account please,55 +Do you provide cards to people not in the UK?,24 +"I made a transfer and according to the receiver ""they haven't received the right amount"" Its lesser than it should be.Now I have to transfer more money to make up for the missing amount . Can you please help me about this, what should be done ?",64 +No option to top up with a cheque ?,58 +I have no way to prove my identity.,68 +Hello I have a UK account. Can you please check if everything is alright with it? I made a transfer a couple hours ago but it doesn't show up yet.,5 +Is there a charge for getting my money?,56 +Can you please tell me how long it takes for the transfer to be available.,67 +What amount can I top-up?,60 +I am in the EU. Can I get one of your cards?,24 +What type of card can I use to top up?,54 +i bought the wrong size and would like a refund,52 +I have a transaction that shows multiple times.,63 +My last name has changed and I need to update my account details.,30 +What would II do if I wanted to activate my new card,0 +"Am I able to look back at a transaction to see who with drawled some money from my account? I don't remember authorizing this a few weeks ago, but wanted to double check who took the money.",28 +When will I see an updated balance after a transfer?,5 +I have a contactless that's broken.,23 +after i got married i need to change my name,30 +I used my card the other day to get cash from an ATM and was charged an extra fee. I don't understand why I am being charged a fee all of a sudden. I thought it was free to withdraw from an ATM?,19 +I just moved. How do I give you my new address?,30 +I have an American Express that I'd like to add money to my account with.,54 +Can I have multiple currencies in my account?,36 +Why did my credit card get declined for top up?,59 +What should I do when my card reaches its expiry date?,9 +My card payment's cancelled,53 +I set up a payment to a new payee and sent some money but the person I'm sending it to has not received it. Can you check where the money is?,66 +"The app isn't letting me log in, but my info is correct.",68 +What to do if my physical card is not working?,14 +My card needs to be activated.,0 +Where can I find the top up verification code?,71 +Where are your cards delivered to?,43 +Google play top up help?,2 +"My card payment is just showing up as pending since forever, what's going on with that, when should it be going through?",45 +Why is it taking so long for a transfer to complete!,66 +What should I do if someone else used my card?,22 +Why are my transfers being declined? It normally works but now it's declining my card. I've tried it a few times but it's still not working.,27 +How do I go forth with bank transfers for top up accounts?,65 +My top-up was rejected by an app.,59 +The ATM wouldn't let me have my money.,26 +How long will a transfer from Europe take?,67 +Can you issue both a Visa and a Mastercard to me?,73 +I think I forgot my passcode,44 +I couldn't make a transfer because it was declined,27 +Tell me the currencies that you support.,36 +I did not receive my full withdrawal amount,75 +Why has my withdrawal not posted?,46 +"I've tried to send money to my friends and I keep getting rejected. Can you please tell me why, I don't understand.",35 +I got charged twice with a duplicate card. How do I resolve this?,63 +"For a week now, I have tried to use my card and it is still not working.",14 +Why hasn't the transaction I did to my friend arrive yet?,66 +"I did a bank transfer to top up, but the money is not available.",59 +I wanted to know why a top-up I made has been reverted.,61 +Is there an auto top up option?,4 +I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?,64 +How does a disposable virtual card work?,37 +Where is my refund? it appears to be missing.,51 +How long am I to wait before the transfer gets to my account?,67 +I bought something and want the money refunded can I get some help with that?,52 +"i've waited 2 days for a transfer to reach a retailers account, am i going to have to wait longer.",66 +Hi. I noticed I have a duplicate charge which I have not made twice. Who should I talk to take care of this?,63 +what happened to the money after i put in the wrong info and it got declined,62 +I was denied cash at an ATM,26 +"I guess exchange rate for my payment was not correct, as i charged extra on the last saturday.",17 +I do not know why I was charged for the $1 transaction.,34 +I have a top up card. Where is the verification code?,71 +I haven't received my PIN yet. Do I need to get it from you?,38 +Do i have to wait to get the pin or can i set up a pin,38 +When will my card be delivered?,12 +How long does it take for money to transfer? I sent some to a friend and it hasn't gone through yet.,66 +What do I have to do to get a Visa card?,73 +I did not get the cash that is showing up in my app.,20 +Is there a way I can have a mastercard?,73 +"A WD was just made on my account, but it was not me and I still have my card. What to do?",20 +When will I be able to see the refund,51 +"I'd like to make a SEPA transfer to my account, but will I be charged?",56 +Where can I find my card PIN?,38 +Why is my identity not verified?,68 +"I need to transfer money into my account, and I don't know how to do that.",65 +Why is my balance still the same after a cheque deposit?,6 +The ATM machine would not give my card back,18 +The app failed to verify me.,68 +I wish to use my American Express to put funds into my account.,54 +How long after a failed topup will funds refurn to account,47 +My throwaway virtual card won't work,72 +The check I deposited yesterday isn't listed yet. Isn't that pretty slow? I need to see the balance increased by that check.,6 +"I'm not sure what to do about the PIN, because I don't have one yet.",38 +Why do you need to perform identity verification?,74 +"I need multiple cards per day, and they all have to be disposable.",29 +Why are there additional fees for transfers?,64 +There was a transaction this morning that I'd like to reverse.,8 +Is there a strict timeline regarding disputing transactions made on my account? I just noticed a fraudulent charge on a statement from a couple months ago.,28 +Can you tell me why I was charged extra when I withdrew money?,19 +Why do I get declined when I try to withdraw cash?,26 +Please show me how my friend can send me money.,50 +Please help me unblock my pin which I put the wrong one too many times.,49 +The app won't let me transfer money to a beneficiary,7 +My salary comes in GBP can I change my options somewhere?,50 +Contactless payments need to be enabled for my card.,23 +are transfers to a beneficiary possible,7 +What is the reason for the extra fee on my statement?,34 +Whats wrong with my currency exchange?,76 +I can't see a transfer to my account I made.,5 +What can I do to make my physical card work?,14 +Why hasn't my money transfer shown up yet?,5 +"I did a cash deposit to my account, but I am not seeing it on my statement.",6 +I am here to change my adress.,30 +How many countries do you work in?,24 +Are all fiat currencies supported?,36 +How do I verify my identity online,69 +What do I do if I already had a card with you guys?,13 +I have a question regarding the PIN of the card?,38 +Where are the ATMs that accept this card?,3 +Why has my top-up been denied?,59 +There is a payment on my card that I do not recognize.,16 +Where is my PIN?,38 +Are there any discounts for frequent currency exchanges?,31 +Do you have an auto-top function and how do I use it if so?,4 +I tried to top up with my card but it's not working. I had just done this a couple days previously and it worked. Can you tell me what's going on here please?,59 +I wanted to know why i got an additional fee when i use my card.,15 +Can I use my bank account to send me more money?,65 +How to activate Google Pay for top up?,2 +"I have not used my card all day, however, there is an unusual payment showing in my app. I would like to have that amount reimbursed.",28 +Does this app have the same exchange rate as third parties?,32 +Someone might have had access to my card.,22 +I've completely forgot the code to get into the app.,44 +How do I add a new card?,13 +Can I have my money refunded for an item,52 +Change my pin?,21 +I need to modify my details.,30 +can I use my card before identity verification?,74 +"I am not supposed to be charged a cash withdrawal fee, but I was.",19 +My credit card got declined for top up! What's going on? Can you check on why it didn't go through?,59 +I was declined a transfer,27 +Is my card denied anywhere?,10 +How many different currencies can I have my money in?,36 +I wasn't able to withdraw money at an ATM,26 +I sent money about 5 days ago and the recipient has not received the money yet.,66 +My card payment didn't work,25 +My statement shows charges for things I never purchased. Were my account details stolen?,22 +how many transactions can go on a disposable card?,29 +Why isn't my pending transfer finished?,48 +What does it mean if my top-up has not gone through?,47 +Are top-ups unlimited?,60 +How long are deliveries to the US?,12 +Is there a fee to order a physical card?,43 +Why would my transfer be declined?,27 +What can I do about a direct debit transaction on my card that I didn't make?,28 +How do I change the details in my account?,30 +"I can't see if the transfer I did a couple days ago is in my account yet. I double checked my info before sending, too. Can you check this?",66 +I couldnt transfer money from my account.,35 +Why isn't my balance updating? I did a bank transfer and it isn't current.,5 +"So earlier I went to an ATM and got cash. But when I checked the app, it states that the withdrawal is pending. How can that be when I have the cash on me?",46 +I didn't make the direct debit payment on my account.,28 +The payment on my card shows as pending.,45 +Why hasn't my refund been appiled to my account?,51 +Is there an age limit to open an account,1 +Tell me what ATMs use this card.,3 +How many active transactions can I make with a disposable card?,29 +Can I change my PIN remotely?,21 +"When I used one of the ATMs in the city centre today, I tried to take out some money, but for whatever reason, the machine declined my card. Just checked it out in my account and that amount is still showing as pending! Is there any way that you can cancel this transaction, because I did not receive any money whatsoever from the ATM",46 +Why was I charged twice for the same transaction?,63 +I would like it if I could get an item refunded,52 +There's a payment with my card that I didn't perform. I don't know that name shown.,16 +How do I find the refund on my statement?,51 +My balance didn't change after I transferred some money.,5 +What do I do? My card is broken.,14 +Card delivery services? Where?,43 +Do you have a limit for someone's age?,1 +I would like to get both a Visa and MasterCard?,73 +I do not have the information to verify my identify.,68 +What are my limits on disposable cards?,29 +How can I revert a transaction from this morning?,8 +Someone else charged my card!,28 +I can't use top up on Google Pay.,2 +Can I see the source of my available money?,70 +There has been a transfer pending in my account and I wanted to know how long it is going to take to go through.,48 +Is there anyway to use a cheque to top up?,58 +How can I configure what currency my salary is in if it's in GBP?,50 +My account shows up as pending after I received cash from the ATM earlier. How can this be still pending? I've got the cash already.,46 +Why do I need to verify my account?,74 +Why won't the ATM let me withdraw money?,26 +What do I need to do in order to use my card I just got?,0 +How do I order a disposable virtual card?,37 +How long does it actually take for a card payment to go through? There's one stuck since a couple of days already that doesn't seem to move,45 +Why do you need so much information about my identity?,74 +Can topping up be automatic?,4 +why verify the top up? it doesnt make sense,71 +Why was my cash withdrawal given the wrong exchange rate?,76 +Why are the payments being declined on my new card? I tried several times to use my new card to pay for my gas at the Shell station in my neighborhood. I am very distressed about my new card not working.,25 +How do i authenticate a top-up card?,71 +Why did my top-up not go through?,61 +My card data has been exposed.,22 +What form of identification is accepted?,69 +I would like my money back for an item I purchased,52 +"How long does a transfer from a UK account take? I just made one and it doesn't seem to be working, wondering if everything is okay",5 +It won't let me verify my identity.,68 +My top-up appears to be pending.,47 +I have used all of my PIN tries. What should I do now?,49 +Can my PIN be changed in any cash machine?,21 +Please send a new card; the ATM ate mine.,18 +"I requested a refund from a seller a while ago, but when I check my statements it doesn't show up. Can you help me get my refund.",51 +Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.,26 +"Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain?",19 +"Hey, I have my card, how do I get it to show in the app?",13 +I am planning activating my card was it possible?,0 +My credit card for was not approved for a top-up transaction. What happened?,59 +my cash balance less than what I thought,75 +How long before a check I send clears?,58 +"Hi, I'm in progress of purchasing a flat and am trying to make to make a payment. An error is appearing, and I need assistance.",35 +why was a extra fee added to my account for transfer ?,64 +Why haven't I received my new card yet?,11 +Can I get a disposable card? How many can I have? How often can I use them?,29 +"There is an extra $1 charge on my statement, why is that?",34 +Is the ATM broken? I can't get cash from it.,26 +How recent do my documents need to be for verification?,69 +The money disappeared after I topped up my account.,62 +I did a transfer earlier but see that it failed to go through.,35 +There is a direct debit set up that I didn't create.,28 +"I made a purchase this morning, and it is showing as pending.",45 +I transferred money but the balance did not update.,5 +Why was my transaction charged an extra fee when paying with my card?,15 +My ATM transaction was cancelled.,26 +I made a cash withdraw and it shows up as pending why is that?,46 +What is the source of the money in my account?,70 +"I took out money, and didn't get all of it.",75 +I need a new card because the ATM took mine.,18 +How can I use my American Express to add money into my account?,54 +Can I get a Visa from you?,73 +Why would my payment for my card show as pending?,45 +What fees are charged for a physical card?,43 +I'd like to provide my daughter with a card - could I get an additional card from my account to give her?,39 +What are these disposable cards meant for?,37 +How can I exchange to EUR?,36 +Why was I charged an extra pound?,34 +I have a problem with a transfer. It didn't work. Can you tell me why?,27 +Is there a way to find an ATM around me?,3 +"So, I see a strange fee that I've never seen before after making an online purchase from abroad. I was under the impression transfers could be made for free. I don't think this seems fair.",64 +Why is the exchange rate for my payment incorrect?,17 +Why is the fee for taking money out so high? I feel I was overcharged and I would have never used this ATM if I would have known ahead of time.,76 +"I need my card topped up,",62 +I requested a refund for a large order the other day and don't think I received the funds. Can you tell me if you see them or not?,51 +How can I change my account details?,30 +What are the age requirements for service?,1 +Do I get charged if I get money?,56 +Is it possible to get a second card for my daughter?,39 +"I had a seller reach out to me saying my money didn't come through to them, but I'm sure it was removed from my account. Can you figure out what the deal is here?",53 +Why did you decline my transfer?,27 +I made a purchase but the exchange rate is wrong?,17 +I've been waiting ages and my PIN hasn't gotten here.,38 +I need more assistance with how to activate my card.,0 +I need to cancel a purchase?,52 +I need to order a new card.,43 +Why is my money not in my account. I have already sent it out.,6 +"Do you hold money and if so, what currencies do you accept?",36 +I don't understand why I was charged an additional fee for this service. Can you clarify?,15 +I tried to do a transfer but it didn't go through.,35 +Why haven't I gotten a virtual card yet?,40 +It looks like my top up didn't work. Why?,59 +Tell me more about getting a virtual disposable card.,37 +Does it cost anyting to get my own card?,43 +What do I do to verify a top-up?,71 +I can't get any money from my account.,26 +"HI,Accordingly you offer crypto top up but it doesn't seem to be working? Money just disappeared from my account.What should be done now?",61 +How can I get funds into my account from my American Express?,54 +Transaction refund missing from my statement.,51 +Is my PIN sent separably?,38 +Why can I not take out cash?,26 +The transfer to my account was not allowed.,7 +what is this fee for transfering,64 +I need money put into this account from another one.,65 +I do not recongize a payment in my account.,16 +I transferred money from one account to another account and I charged a fee for it. Why is that?,64 +"the balance has not changed, but I have deposited some money",6 +How long will my transaction take?,66 +Where can I find the verification code for a top-up?,71 +Can I use my card for online payments?,10 +I've lost my card. What can I do about that?,41 +I see a $1 charge in a transaction.,34 +Do you offer disposable virtual cards too?,37 +I made a payment with my card that was cancelled?,53 +my virtual card has not came yet!,40 +Can I use a credit card from the US to top up?,54 +"I need to exchange between different currencies, like GBP and USD. Can I do that with your app?",33 +why is there a service fee on my statement?,34 +My funds must be verified,70 +Do you know why my card payment has been declined?,25 +Is there a fee for european bank cards?,57 +My top up says it is still pending,47 +"I know there's money in my account, why did my account decline me?",25 +is there a way to do top up with apple pay,2 +"The ATM will not let me get cash, WHY?",26 +Why hasn't the transfer shown up in my account yet?,67 +Do EU transfers happen quickly? I purchased something a few days ago and the seller hasn't received my money yet.,48 +How long will it take for me to get my card?,11 +Is there a reason my top-up has not gone through?,47 +"There's a payment with my card that I definitely didn't do myself, never seen that name before.",16 +My card was stolen and used to make several purchases. Please freeze my card so no one can use it.,22 +I am inquiring about a $1 charge on my statement.,34 +How do I know how much money I will have when I travel abroad?,32 +Are there any restrictions for the disposable cards that I need to be aware of?,29 +It looks like the exchange rates on my card payment are wrong,17 +Your exchange rate was off. I was charged extra on my payment that I made last Saturday.,17 +I have to verify my identity. What do I need to do?,69 +I didn't get my card back from the ATM.,18 +Someone else accessed my account and made a payment.,16 +What are the reasons a beneficiary would be denied?,7 +How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through.,5 +I need to verify my funds.,70 +I've been waiting for a refund to show up and I don't see it on my statement yet.,51 +You provide support in what countries?,24 +"How can I close my account, I don't want it.",55 +What is the most amount of disposable cards allowable?,29 +I need to verify my identity. How do I do that?,69 +I have an odd payment in my statement,16 +Is my card broken? I can't get cash out of the ATM,26 +Can I have it by a certain date?,12 +How can I track my card's delivery?,11 +"I am not sure how this will work, but I have not received a product I ordered. I want a refund, but should I just cancel the payment?",52 +I see non-received cash in my app.,20 +Is it possible to obtain both a Visa and a Mastercard from you?,73 +What can I do to verify my card?,71 +There is a direct debit payment I don't recognize.,28 +How can I reset my darned PIN number?,49 +I believe that someone is using my card without my knowledge!,22 +why wouldnt the atm give me money,26 +What about my children?,1 +What is the reason that my top-up is still pending?,47 +I want a physical card,43 +Do you guys accept cash? Because i deposited some this morning and I can't see it in my account.,6 +"I draw out money from your ATM during holidays, and was charged insanely. I wouldn't have done it, if i had a little sense about the shocking charges.",76 +How can I setup automatic top-up?,4 +Can you unblock my blocked pin?,49 +can i deposit a check here?,58 +Can I use American Express?,54 +"I want to use my card, how would I activate it?",0 +Is verifying my identify important?,74 +"I tried transferring money to a beneficiary, however, I was unsuccessful.",7 +"Please tell me, do you use Visa or Mastercard?",73 +top up by my card is that possible?,62 +Why do you guys need to verify my identity?,74 +Does it cost me anything to top up my account via bank transfer?,56 +I transferred some funds but I don't see it,5 +What is your policy on withdrawing cash from an ATM? There is a fee on my account that wasn't there before I paid for my groceries.,19 +My card payment has been declined,25 +I've transferred money into my account but the balance is the same,5 +What do I do to close my account?,55 +"I asked for $40 and I only received $20, what happened?",75 +What should I do if I exceed my PIN tries?,49 +What would be a reason my transfer got declined?,27 +What is the expected delivery date of my card?,11 +I can't get a contactless payment to work.,23 +I'm trying to purchase crypto via the app. I haven't been able to get it to go through. Am I doing something wrong?,7 +Is there an automatic top up feature?,4 +What is the procedure for topping up with a cheque?,58 +When can I expect delivery?,12 +I got an cancellation error when I was topping up.,61 +"There is a direct debit that I didn't set up, what should I do?",28 +I must have entered my PIN wrong.,49 +I did not get enough cash,75 +The ATM didnt return my card!,18 +"I need to top up, but I have to use an international card. Is there a cost for that?",57 +card is being used by someone else,22 +Can this card be used at all ATMs?,3 +Why was there an extra charge because I used my card to pay?,15 +"I performed a transfer within the country the day before yesterday, but it has not gone through? Can you check on that? The account number is definitely correct, as I've checked.",66 +How much can I withdrawal in one month without incurring fees?,19 +Will you charge me if I top up by card?,57 +You sent me a card and now I want to link it.,13 +My transfer to an account failed.,7 +My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?,61 +Is it possible for me to track the card is was mailed to me?,11 +I didn't withdraw the amount of cash that is showing up in the app.,20 +I need to cancel a transfer,8 +How can I look at where my available cash is coming from?,70 +Why would a card payment be declined?,25 +I can't find the PIN.,38 +Why did you charge me extra?,34 +"I noticed a fee, while banking abroad, that seems different than any I have been charged before. What does this fee mean?",64 +I think there has been a mistake with my transfer,27 +How are top-ups verified?,71 +"I notice a transaction a couple of weeks ago in my account, from a seller that I don't recognize. Is there a way we can trace back the information to make sure it was truly something I did?",28 +I used foreign currency to buy something and I think the rate applied is incorrect.,17 +What is the length of time for one of these items to come to the U.S?,12 +What is the purpose of requiring my identification?,74 +Can I select my card scheme or do you choose it for me?,73 +"I don't like the services, please close my account",55 +What does it cost to receive a SEPA transfer?,56 +Why was my account assessed a fee for an ATM transaction?,19 +How to exchange my currency,33 +I think I was double charged,63 +The exchange rate for the money I took out in a foreign country is wrong.,76 +Why does my transfer still say it is pending?,48 +What is the dollar that I have pending on my statement there?,34 +How long will I have to wait for my new card?,12 +Do I need to convert my currency from GBP before transferring?,50 +I think my top-up has failed.,59 +What are the steps to get my card back that was kept by the ATM?,18 +"I'm waiting for the ID verification to go through still, so is it too soon to use my account?",74 +What do you do with all the identity information you're collecting from me?,74 +Can I make transfers before my identity verification?,74 +"I traded some of my money from my native country into an ATM to exchange for foreign currency, and the money I received was a different equating amount!",76 +I would like to know where the funds are at.,70 +Why is the cash withdraw I made shown as pending?,46 +Where can I get money from my card?,3 +My top up may have been reverted,61 +How long does it take for money to transfer?,5 +"When I withdrew money from my account the other day, I noticed that there was a fee. I didn't think that there were any fees for withdrawals...? How much will I be charged?",19 +I need assistance with transferring funds to another account.,65 +"I've been waiting for a pending transfer to go through for a while now, and don't see any reason why I've been waiting this long. I know that I have the correct account details, so that isn't the problem.",48 +Where can I find a list of descriptions the disposable cards have?,29 +I want a virtual card that is disposable,37 +is a transfer to a beneficiary allowed?,7 +Which countries do you work with?,24 +A transaction on my card shows as pending.,45 +I need to know which fiat currencies I can use with you.,36 +top up is still pending,47 +What transfer methods do you accept?,65 +"I tried using a foreign currency at an ATM, but the ATM provided me an incorrect rate. Why is that?",76 +What are the fees for using transfer to top off my account?,56 +what is the word?,28 +How can I activate the new card i got?,0 +What's the reason for needing to verify my identity?,74 +What fee will be charged for exchanges?,31 +Must I verify my identity?,74 +European bank card for top up will come with any extra fees?,57 +Instruct me how to reset the passcode.,44 +Do I need to verify my top-up card?,71 +How can I transfer some money into a foreign account?,65 +I want to know the source of my funds.,70 +I want to change my PIN.,21 +The top-up is broken.,47 +Why did I get a fee from the ATM?,19 +How do I get a refund for something I bought?,52 +Why is there an identify check?,74 +how much is it to exchange currency,31 +My recent transfer didn't go through - why not?,27 +"Hello, I went ahead and checked my account details to be sure, and they are definitely correct. I've had a transfer pending for a while, and I can't understand why it hasn't gone through yet.",48 +I wasn't able to use my card today when I went out for lunch. Wondering why that is?,14 +I received the wrong amount of cash.,75 +How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.,6 +How come my refund hasn't appeared on my statement?,51 +Can I change my PIN without going to a bank branch?,21 +I moved so I need to change my address. How do I do that?,30 +I have gone through my statements and noticed there is a large payment that I did not make. Can i still dispute the payment? its been a while,28 +Are there any specific cash machines that I have to go to in order to change my PIN?,21 +The cash I wanted wasn't there.,75 +"I just received a new card, where do I go to link it to my account?",13 +How can my friend pay me?,50 +"I've got a weird problem: I purchased something a week or maybe it was two weeks ago, and the funds have come back into my account! Can you explain this?",53 +Are transfers not free? I didn't know I would be charged for transfers.,64 +"I have the cash already, my account still shows up as pending. How can my account be still pending?",46 +I need you to delete my account now.,55 +"My card was supposed to arrive, but hasn't?",11 +"I haven't received my transfer funds yet, where are they?",48 +I noticed additional charges when transferring?,64 +I dont see my reciept,66 +Where is my pin? I don't have it yet,38 +how do i get top up with cash deposit,58 +Please tell me how to get a refund for something I bought.,52 +Which credit card top-ups do you accept?,54 +I can't seem to be able to use my card,14 +There are a couple of payments with my card shown in the app that I really didn't make myself. Why is it happened?,16 +Can I get a new card?,43 +I would like to use top-up with my Apple Pay.,2 +What are the age limits for your service?,1 +Where should I withdraw money from?,3 +What is the return policy?,52 +I made a payment but the app gave the money back.,53 +I tried to get cash out of the ATM but it is taking too long,46 +What are the maximum amount you can do for auto top-up?,4 +How do I delete my account? I am dissatisfied with the service.,55 +Why do I see an extra fee on my statement?,34 +Where do I go for a refund?,52 +My transfer was rejected,27 +Why can't I take cash out of the ATM?,26 +When I'm traveling is it possible to add money automatically at certain time points?,4 +How do I fix my card if it is broken?,14 +How to edit personal details?,30 +My card payment says pending and it hasn't changed,45 +I transferred some money to my mom 2 days ago and she has not received it. I double checked the information and it looks right. Can you help me?,66 +there is a transfer pending.,48 +Why would there be an extra charge on my app?,34 +"On my statement, there is a strange 1£ charge that appears as pending. What's causing that? I haven't purchased anything that's just a pound.",34 +What does it mean if my cash withdrawal does not show up properly?,46 +I have zero dollars in my account. Can I submit additional funds via bank transfer?,65 +I want to use auto top-up. Is there a limit?,4 +"The day before yesterday, I performed a transfer within the country. It still has not completed. Can you check on that? The account number is definitely correct, as I've checked.",66 +What is the process for activating my card and using it?,0 +I was charged two times for the same thing.,63 +Can i make transactions before identity verification?,74 +How long do bank transfers take to clear,5 +Why was I charged a fee to transfer money?,64 +I should have a refund in my statement but I can't see it,51 +I wish to be able to top up with cash.,58 +I can't verify identity through the app.,68 +A direct debit payment I didn't do shows in my app,28 +do you accept from usa credit card?,54 +The amount of money I pushed at the atm machine did not come out of the machine.,75 +"A transfer I sent was received in less than the full amount I originally sent, and now I have to send additional funds to cover the full amount. What happened?",64 +My card was declined but it shows as multiple charges?,63 +"Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.",52 +Why are my payments not working and show pending?,45 +One of my card payments has reverted,53 +Why is my cash withdrawal pending?,46 +"I don't recognize this payment on my app, I am sure I didn't spend any money there.",16 +i did not get any money but still was charged,75 +Can you tell me how many currencies I can hold?,36 +How do I get my card to work?,14 +How do I know it is a Mastercard ATM?,3 +"It seems my card payment was completed twice. I paid at the store previously and the first one did not seem to go through. After a second attempt, it did go through. I now see within the app that I have been charged twice with one of them pending. Can you please remove the pending amount because it is clearly something that was declined?",63 +I havn't received my PIN yet.,38 +Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?,7 +I completed a payment with my card a while ago. It's still showing up as pending. What time frame does this normally take? It doesn't appear to have worked.,45 +"Hi, there is a suspicious payment from my card. I definitely do not know who this is or who could have made this payment.",16 +I got a cheque that I want to top up with?,58 +Are you ripping people off with the exchange rate? It can't be that atrocious between banks.,17 +Why can't I use my beneficiary?,7 +I received incorrect amount of cash from an ATM today. It was more than I wanted. What do I do now?,75 +What's a verification code?,71 +I'd like to have it delivered on Saturday. Is that possible?,12 +I was given the wrong amount of cash,75 +I lost the code and can not get into the app. Help!,44 +"Hi! I'm a university student studying abroad and I noticed that when I was trying to cross-reference my budget for this month that there were extra fees I was not expecting. Why is that? I've had this account for years and I haven't had any trouble so far, it might not even be on your all's end since I'm still new to international travel and finance, but I wanted to double check in case a mistake was made!",64 +Is there a cash withdrawal fee? Because I just got charged?,19 +My PIN has been blocked.,49 +where is card accepted,10 +why do I have to show my ID,69 +I'm not able to activate my card how do I fix this problem?,0 +Why is there an extra charge of 1 dollar on my statement?,34 +I think a card payment I made was cancelled.,53 +I have a transaction showing up multiple times.,63 +Is a physical card also available,43 +What fiat currencies are used with holdings and exchanges?,36 +Is there any way to get another card on the same account?,39 +I used my card and there was a fee,15 +Why isn't my refund shown on my statement?,51 +How long does it actually take for a card payment to go through? There's one stuck since a couple days already that doesn't seem to move,45 +Can I get information on the identity checks?,69 +Help Me! I lost my card. What should I do?,41 +What is with the need to have all my ID information?,74 +You did not give me the correct exchange rate for an item that I bought.,17 +It's been a week since you sent my card and I still don't have it.,11 +Why was I not allowed to do a transfer to a beneficiary?,7 +Do you support direct deposits from my employer?,50 +How can I go about ordering a virtual card?,40 +What's the process to receive a second card?,39 +Where did my deposit for my source of funds come from?,70 +Why does it matter that I prove my identity?,74 +When will the money from a transfer be made available on my account?,67 +What is the status of my card's delivery?,11 +My card payment is showing pending however this transaction was a couple of days ago. Is there a reason why it it still pending?,45 +tell me why I was charged more with my card?,15 +Why can't you allow my beneficiary?,7 +What is the length of a transaction completion?,66 +The exchange rate from my card payment isn't right.,17 +What is the cost for currency exchanges?,31 +How do I get my card into the app?,13 +I'd like to have extra cards. Will I have to pay for that?,39 +"I logged in wrong and am blocked, how do I log in?",49 +Can I make an account for my kids?,1 +"I think there may be something wrong with my card. I have never had issues with withdraws before, but this morning on the way to work it was suddenly declined.",26 +Why is the exchange rate different from what I expected?,17 +The transger I tried to make failed.,35 +I added money to the card but the transaction didn't go through,47 +how long does it take for a transfer to arrive,66 +I need information explaining why my top-up failed to go through,59 +The ATM I used for foreign currency provided the wrong exchange rate.,76 +Can someone please help assist me by explaining to me why my pass-code is not working?,44 +I have been waiting over a week. Is the card still coming?,11 +Why does my statement show an extra fee?,34 +I have been charged way to much so something is apparently wrong with my exchange. I changed Russian Ruble into UK pounds.,17 +Why was an extra charge added when I used my card?,15 +What areas are cards delivered to?,43 +Are there any top-up limits that I must follow?,60 +I ordered my card a couple weeks ago and haven't received it yet. When can I expect it?,12 +My card payments have stopped.,53 +I don't think my top up worked,59 +How come I got to pay to get my money from the ATM?,19 +I need assistance with understanding which fiat currencies that you support.,36 +Why have I been charged twice?,63 +How can I change my address?,30 +I have money in a foreign account that I want to send to this account.,65 +Is there restrictions on where I can use my card?,10 +I was charged more than once in a single transaction,63 +I haven't received the cash from the check I deposited.,6 +Why isn't my disposable virtual card working?,72 +I noticed a new fee on my account. I didn't know there were fees for these payments. What is the policy?,15 +"Hello, I was just went through my recent transaction on my bank account and I just noticed that I was charged twice at a place that ate at this past week. Can I get that second transaction removed from my account?",63 +My top-up didn't work.,59 +"I've been waiting for something that i've ordered for months now and it still hasn't arrived. I genuinely don't know what this company is doing, but put plainly, i've had enough. Please issue a refund immediately, i would not like to waste anymore of my time on these people.",52 +A transfer to my account shows as still pending and I wanted to know how long it is suppose to take to clear.,48 +I requested money from the ATM and it didn't give me as much as I requested.,75 +"I no longer have my phone with the app, what should I do?",42 +I was wondering about transferring money into my account and how it works. Can you tell me about that?,65 +There was a problem with the exchange rate on a purchase.,17 +Tell me what I need to do to activate my card.,0 +"If I exchange currency frequently, can I get a discounted rate?",31 +My top-up was reverted by the app.,61 +I made a cash withdrawal and it is still listed as a pending transaction.,46 +can i add funds with a card from the united states,54 +Can I activate my card with the app?,0 +You've incorrectly calculated the exchange rate for my cash withdrawal,76 +Is there a charge for using an European bank card for top up?,57 +Why am I missing my refund,51 +"With my new card, how may I activate it?",0 +"I need to add a serious amount of cash to my card, how do I do that?",60 +Balance hasn't been updated following a bank transfer,5 +How do I go about ordering a new bank card?,9 +Where's the money I transferred into my account?,5 +Where can i top my card for free?,57 +My card must have used my card as there are some transactions that I haven't done myself..,22 +Can another family member hold a card for this account in addition to mine?,39 +Is there a fee to make a transfer?,56 +Can i get money back in my home currency at ATM? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.,76 +My app shows a direct debit that isn't mine.,28 +How long do you have to wait to see your virtual card your ordered?,40 +I have made a card payment but it did not completed still showing as pending. Please tell me when it will be completed.,45 +"I have one of your cards, but I don't know how to link it.",13 +I would like to know how much I can top-up.,60 +What cash machines will let me change my PIN?,21 +I didn't cancel my top-up.,61 +"While abroad, I got cash, and the exchange rate applied is wrong.",76 +I need a refund on a direct debit that shows in the app because I did not make it.,28 +Is American Express supported for adding money into my account?,54 +Where can I modify my information?,30 +Will I get a visa or Mastercard?,73 +My app is displaying a payment I didn't make,16 +Will you charge an extra fee for top ups?,57 +"Hello there, I tried using crypto top up today but it's not working for me, might it be due to the kind of bank I'm using or the country that I'm from?Money is also missing from my account",61 +I believe that a card payment I made was cancelled.,53 +What if my top up is reverted?,61 +Where are cards available to order?,43 +How do I request a refund?,52 +Will you accept my credit card?,54 +Why am I getting declines when trying to make a purchase online?,27 +What is the reason for the fee charge on my transfer?,64 +Where do I get a disposable card,37 +how much to get my card in 2 days?,12 +What happens if I forget my PIN?,49 +Why is my top-up pending?,47 +"How long do you expect me to wait for the transfer? It finally worked out, but has been pending for a long time and it's quite urgent.",48 +I need to cancel a transaction please!,8 +It's been some time ago that I placed an order and it just isn't coming. At this point just give me back my money because I'm not paying them.,52 +I need to know when a payment will actually go through. I completed a payment using my card but it is just showing as pending at this point and it has been a while ago.,45 +A transfer was not allowed to an account.,7 +How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.,66 +The purchase I made is still pending.,45 +How long does it take for deliver to the US?,12 +"I forgot my phone at the hotel, so I can't access the app.",42 +I transferred some money to a friend of mine who urgently needs some money right now. How long will it take to get to her?,66 +Does my top up and apple pay work together?,2 +"I attempted to top-up with my card this morning, but the transaction was unsuccessful. I received the card two days ago and was successful using it previously. Could you please help me?",59 +I was getting cash and the card got stuck inside,18 +I tried to make a transfer and it didn't work.,35 +How long will my transfer be pending for?,48 +I need help as fast as possible! I made a mistake on my most recent transfer; can you please stop it before it goes through?,8 +how do you get exchange rates,32 +What do I do if i accidentally broke my card?,14 +I noticed an extra pound charge?,34 +I don't have a virtual card - how do I get one?,40 +"I had a problem with my card payment, can you help?",25 +"I need to deposit my virtual card, how do i do that.",37 +Can you explain why my transfer was unsuccessful?,35 +Why is it taking so long for my money to appear in my account? I have been waiting a week!,6 +I placed a cash deposit in my account but I can't see it yet.,6 +Why is my balance the same after a transfer?,5 +How much longer until I get my new card?,11 +What is taking so long on my transfer from the US?,67 +How long is a delivery to the US?,12 +What is the cost of a transfer?,56 +Duplicate transactions appear on my account,63 +Hey there's a fee for a transfer on my account. Why?!,64 +"There are transactions that I don't remember making, i think someone might have gotten my card details and is now using it.",22 +I can't use my card because it is not working.,14 +My payment is taking a long time to go through.,45 +The app isn't showing my transactions,66 +Why is the ATM not allowing me to get cash?,26 +How do I activate my card so I can start using it?,0 +How do I replace my card before it expires?,9 +What do I do if I believe to be a victim of credit card fraud?,22 +What are the steps for changing my passcode?,44 +I want to op up my account by using bank transfer. How do I go about it?,65 +"I tried to get money out of the Notting Hill ATM earlier, but wasn't able to. Is my card working okay? It's the first time I tried using it.",26 +What countries can I use my account in?,24 +What kind of ATMs would this card be accepted at?,3 +My foreign currency exchange has been applied incorrectly.,17 +The ATM machine ate my card.,18 +The exchange rate was messed up from the ATM,76 +Is it really necessary to verify my Identity?,74 +I don't have my card in 1 week. Should I be worried?,11 +Why is there an extra fee on a transfer?,64 +I requested for a top-up but it has not reflected,59 +Where can I order my virtual card?,40 +How much to exchange currencies?,31 +Where do I unblock my PIN?,49 +"My card arrived but I need to make it work in the app, how do I do that?",13 +I have a card payment I didn't make,16 +Please tell me the types of currency I can hold.,36 +I did a transfer but it is still pending.,48 +It's requiring me to verify my identity?,74 +I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?,41 +When does my transfer from the US arrive in my account?,67 +The exchange rate was wrong?,76 +Why was the exchange wrong for the item I purchased?,17 +Can I use a check to top up?,58 +Why isn't the transfer I made to a friend showing?,66 +I received a transfer in GBP how do I change it to a different currency?,50 +What time will a transfer from the US take?,67 +"I am getting an error stating my transfer is not possible while transferring money. Let me know the issue as its the first time i am getting error, earlier it used to work.",7 +"If I were to use a European bank card for a top up, will I incur a charge?",57 +Why did my top-up not work?,59 +Do I have to pay extra if I use an international card to top up my account?,57 +What is the age requirement?,1 +I was charged multiple times for one transaction.,63 +How long do transfers take to show up in my account?,5 +My account was charged a debit payment I don't recognize.,28 +My friends would like to add to my account. What is the procedure?,62 +Please tell me how I can receive a physical card,43 +I was charged twice for an in-store purchase that I thought was declined. My App says that it's still pending for one of the payments. Please make sure one of the charges is removed.,63 +What is the process for transferring money into my account?,65 +I'm still waiting on a payment,45 +My cheque deposit didn't seem to work.,6 +"Visa and MasterCard, can I get them both?",73 +I made a payment that is not yet complete.,45 +How long until transfers complete?,48 +I haven't received the money from the check I deposited.,6 +I received a decline message on a transfer,27 +"When I bought something abroad, the exchange rate was wrong.",17 +Is there any way to know how the transaction got on my account?,16 +I got less cash at the ATM than I asked for. Why?,75 +"The company is no good, please terminate my account.",55 +I have not received a refund.,51 +Where is my money that I transfered?!,5 +Help me! I don't know what my password is.,44 +I need a physical card. What are the fees?,43 +Is there a maximum for top-ups?,60 +I can't seem to use my card. Can you help?,14 +I made an ATM withdraw it didn't give me the amount I asked for but is showing a withdraw for that amount.,75 +I want to reverse a transaction I did this morning,8 +How long does transfer from the US take?,67 +Why was money taken for a transfer?,64 +Currency exchanges have any extra fees?,31 +How to a go about ordering a disposable virtual card?,37 +There are transactions that I don't recognize. What do I do if I think someone is using my card?,22 +I am on vacation in Spain and think someone saw my pin when… Can I change it at a local ATM?,21 +Are there any reasons that my identity wouldn't be accepted even though everything I've provided is factual?,68 +Why did I not get the amount of money I requested?,75 +What do I do if my card expires soon?,9 +"I going to be traveling, can I set up auto top-up if I run low on money?",4 +I need my card frozen cause it was used without my consent to take money out. It was in an odd place.,20 +can i order cards on the app,43 +"My funds are low, can I auto top up?",4 +Why have I been charged a fee for transferring money?,64 +Please help me cancel a transaction.,8 +Can I add money to my account with cash?,58 +I was not distributed all of cash that I requested,75 +What is the estimated time on an urgent transfer from China?,67 +How long until the transfer is reflected on my account balance?,67 +I tried to buy something online but my funds were transferred back to my account. What is happening?,53 +When does a UK transfer show up?,5 +"My card couldn't complete a transfer, why?",35 +Please tell me how disposable virtual cards work?,37 +Verifying top-up cards necessary?,71 +I need to move money to another beneficiary. Why is it not working?,7 +Please help me find my top-up verification code,71 +"Why does the ATM continually decline my card? I've tried multiple times on different machines with the same results. I thought I had enough funds for this, so please help me understand why this is happening.",26 +Can you please refund my item?,52 +I hope you can help me. Someone has stolen my wallet and now I have noticed that they have been taking money from my account.,20 +Show me how to verify my identity?,69 +I want to get a virtual card!,40 +I need to change a transfer.,8 +An ATM swallowed my credit card!,18 +"I withdrew some cash, when is it going to show?",46 +"I recently reported my card as missing/lost, and I just found it. Can I still use it?",13 +"Why wasn't it obvious that you charge for payments? If you put the fees in an easy to read format, this could have been avoided.",15 +What is the max I can top up?,60 +"Help me! When I was abroad, the exchange rate was wrong.",76 +How can I top up using google pay?,2 +My latest transfer seems to be missing.,5 +Do you know when the withdrawal will show?,46 +Where do my funds originate from?,70 +Was my transaction reverted with my card?,53 +"I tried to top up, but the funds show up as pending. I thought it was instant?",47 +Why isn't my cash deposit showing up in my account?,6 +"I'm going on a trip soon and I needed to convert my Russian ruble to UK pounds, but when I did, your company charged me above the exchange rate. Did you mess up my transaction?",17 +Why am I getting a fee on a card payment?,15 +I've forgotten my passcode. Can I reset?,44 +Which ATM's am i able to change my PIN?,21 +"Changed details is essential, what steps do I take to do so?",30 +Can you help me reset my passcode? I forgot it.,44 +How do I query a payment on my card? It looks like I have paid for the same thing twice.,63 +I could not get my card to work at a shop.,25 +"I tried using my card, but it doesn't work.",14 +Who do I talk to about the ATM swallowing my card?,18 +I want to top up my account. Can I do it with Google Pay?,2 +How can I get money in my home currency while I'm traveling internationally? I wanted to take it out of a local ATM but am worried that I will get charged extra fees.,76 +Where can I find an ATM?,3 +I would like to change my personal details.,30 +I lost my wallet and I think someone is withdrawing cash with my card. Please help. It is urgent.,20 +"I want to get a Visa and Mastercard, is it possible to get both from you?",73 +What ATMs take this card?,3 +Do you send duplicate cards?,39 +"Hearing about your verification results from us may take anywhere from 10 minutes to approximately one hour. If this verification has in fact, failed, double-check to make sure that your images are clear. Also make sure that your document photos have no blur or glare. They need to be readable. You must also be 18 years of age or older and be a resident of Switzerland or the European Economic Area to open an account.",68 +Why did I get charged for withdrawing cash?,19 +Is there a limit to the number of disposable cards I can have?,29 +"I just did a transfer, but don't see the money in my account. What's up?",67 +What is this extra fee on my statement.,34 +"I want to add money to my card, what payments do you accept?",54 +Why was my atm withdrawl declined,26 +Why was a payment cancelled on my account?,53 +Can cards be delivered? Where?,43 +What if I type in the wrong PIN too many times?,49 +Can i receive transfers from my employer to this account?,50 +Where is my recent refund in the my statement?,51 +How long does it take to verify a person's identity?,68 +When can I expect my card? I live in the US.,12 +Can I get support?,24 +I need to make several disposable cards per day.,29 +"If I need to transfer something quick from China, how long does that take?",67 +Why can't I get cash out?,26 +My top-up funds aren't available yet.,47 +I haven't gotten my credit card in the mail.,11 +Can you unblock my account? I entered the PIN wrong.,49 +Why didn't I receive the right amount of cash at the ATM?,75 +is it free to add money to my card,57 +I am seeing and extra 1$ charged to my account and wanted to know about it.,34 +I am unhappy with an item I bought. How do I get a refund?,52 +I made a transfer to my friend earlier and she hasn't received it yet. What's the hold up?,66 +Can I have more than 2 disposable cards?,29 +The passcode isn't working for me.,44 +Anytime I've made an ATM withdrawal before it has always been free. I now say that I have been charged for my most recent ATM withdrawal. What's going on here?,19 +Are there fees for receiving a SEPA transfer?,56 +Can I use it outside of Europe?,24 +I am not able to make a purchase because there is an issue with my card,53 +"It's been more than a week since I had a return charged to my card, why hasn't it showed up?",51 +"I need assistance finding out why I am unable to top-up my card, it keeps getting refused. It is extremely imperative I get this resolved quickly.",59 +I contacted the seller and he won't respond. Please just refund me my money.,51 +There's a duplicate charge on my account?,63 +"Hi, would you please activate my card?",0 +How do I receive a disposable virtual card?,37 +My money disappeared! Please help??,61 +What types of cards and money do you accept?,54 +Is my child too young to sign up?,1 +why is a transfer to beneficiary not possible?,7 +I can't recall my password.,44 +My money didnt go through after I transferred.,7 +"I was trying to make a transfer and got an error message telling me it was not possible to make the transfer. This has never happened before, what happened?",7 +Is auto top up available?,4 +My app shows a payment I didn't make,16 +"My ATM transaction shorted me on cash, and I think the exchange rate was wrong. Did I receive the correct rate?",76 +How long will my transfer stay pending?,48 +Is it possible to cancel my transfer?,8 +Do you allow exchanges of EUR?,36 +Why has my card been declined? whats the deal?,25 +What reasons could cause my top up to be reverted,61 +How long is delivery to the US?,12 +What's the process for topping up by card?,62 +I have a card that was deactivated can I reactivate it?,13 +How do I get Top Up to work in Apple Pay?,2 +"After inputting the wrong pin too many times, can you now help me unblock my pin?",49 +My transfer was not approved,27 +Can I use this app to exchange currencies?,33 +I have one other credit card from the US. Do you take it?,54 +"always exchanging currencies, do you offer a discount?",31 +Why am I being charged to withdrawal money?,19 +Can I use google pay to top up?,2 +I would like to edit my personal information .,30 +I think that there is a payment on my card that I did not authorize. I don't recognize the name attached to the transaction.,16 +"I have an account at another bank, but I want to transfer some of the money to my account here. +.",65 +Do I have to manually top up once I'm too low?,4 +Where does the exchange rate stand right now?,32 +What forms of ID do you need for identity verification?,69 +How can I sign up for a virtual card?,40 +Why isn't my money from a check deposit showing?,6 +I withdrew some cash and the exchange rate seems to be wrong.,76 +My top up isn't in my wallet.,62 +What do I need to see my source of money?,70 +Can I use a disposable virtual card for any purchase?,37 +What options do I have when topping up a US card?,57 +What kinds of cards can I use to top up?,54 +What is the highest amount I can top-up?,60 +I didn't get the all the cash i wanted from the atm,75 +How do I verify the top up?,71 +Do you offer free ATM withdrawals of ones hometown currency while on holiday?,76 +is there a fee for swift transfer,56 +"I want to top up by transfering accounts, What do I do?",65 +Is there a few for exchanging foreign currencies?,31 +"My money is gone. I had topped up recently and saw it was there, but now it's disappeared, what's going on?",61 +"I cannot find my phone, what should I do?",42 +" +How do I unblock my PIN?",49 +What is necessary for the identity verification?,69 +"I transferred money, why was charged for an extra fee?",64 +I don't have my card after 1 week. What are my next steps?,11 +What does the bank charge for lost or stolen card replacements?,43 +What is happening? I have tried to transfer money 5x already. Is the system down? This shouldnt be happening as this is a basic transfer.,35 +Could you please tell me how to activate my new card?,0 +There's an error in regards to the exchange rate for an item I bought.,17 +"My job requires me to do a lot of exchanging currency, and I was wondering about any possible discounts or lower prices.",31 +Can I give a second card for this account to my daughter?,39 +I was under the impression I can make transfers for free. I made an online purchase for something that was obroad and there's some additional strange fee. I've never seen this before and this isn't fair.,64 +Questionable transactions on my account.,22 +i have a pending top-up,47 +"Please help me, its urgent. Someone has withdrawn money from my account as few hours before my wallet has been. Now i want to stop withdrawal of more money.",20 +My card got stuck in an ATM.,18 +Am I charged more for using the ATM?,19 +Unsure how to provide my identity.,68 +"Hey i need help urgently. I just realised I sent my payment to the wrong account number, there is a typo! Please cancel it immediately, I can't do it anymore from the app",8 +I'm not recognizing the card payment.,16 +who can put money in my account?,70 +Is there a way for me to check my balance?,70 +Two days ago I did a transfer to another account within the country. It doesn't appear the transfer went through. I have verified the account number several times. Could you please check on this for me?,66 +I withdrew cash abroad and the exchange rate applied is wrong.,76 +Was my card payment reverted?,53 +When shipped to the US how long is delivery time?,12 +"Hey, I tried to withdraw some cash earlier and it's saying it's pending? Will I be charged for this?",46 +"I thought transfers were free, why was I charged?",64 +I sent a transfer to a friend that needs it urgently. It has already been 2 hours and still hasn't come through to her. How long does it normally take?,66 +I was checking my statement and my top-up has been reverted,61 +Canceling my order is what I need to do right now.,52 +Do i have to top-up with my credit card before I can transfer?,62 +My phone is missing or stolen.,42 +Do you provide currency exchange to Euros?,36 +passcode retrieval,44 +For some reason I forgot the passcode I have.,44 +WHAT IS THE MAIN REASON OF THIS PROBLEM,14 +When will my transfer from the US get here?,67 +I cant find my card.,41 +My virtual card isn't working.,72 +An extra fee of €1 was in my statement,34 +Im not sure if a seller is giving me my money back! I asked them to refund my money for the item but It's been a week now and still nothing has been given back to me. Can you resolve this for me?,51 +Can I open an account for my children?,1 +What is the process for activating my new card?,0 +can you assist me in activating my card?,0 +Why is my beneficiary being denies?,7 +Tell me how to delete my account.,55 +A Bank ATM did not give my card back. What do I do now?,18 +How long does it take to make an urgent transfer from China?,67 +The ATM won't give me my card back. I need it back now!,18 +Which countries are supported,24 +I need to track the card sent to me.,11 +A direct debit appears in the app but I didn't authorize it.,28 +I don't have any idea what's going on but all of my transfers keep getting declined. I have double-checked over all of my recipient names and they are correct.,27 +How does a bank transfer for topping my account work?,65 +"Someone stole my phone, what is my next step?",42 +I cancelled my card payment,53 +How long does transfers take?,5 +Is there a reason why there is an extra £1 charge on my account?,34 +I am unable to use my top-up on the app. Could you explain this to me?,61 +Can I transfer using SWIFT?,56 +Can you tell me the cost of a transfer?,56 +Do I have to go somewhere to activate my card?,0 +"I'd lke my card reactivated, I was thinking it was misplaced but I discovered when I woke up that I had left it in my coat.",13 +Is there a charge for sending out more cards?,39 +"How do I see what fees I am supposed to be charged on my account? I've noticed fees on some transactions, but not on others. This is very confusing and I cannot find a pattern to what I am being charged?",15 +Can I use this app for both USD and GBP?,33 +My purchases from this morning are showing up as payment pending. Can you tell me why?,45 +I got married and need to change my name.,30 +Can i set up an auto top-up?,4 +My card will not work,14 +Why did I get charged a fee for transferring money?,64 +I made a transfer and was charged extra. Why?,64 +Can you tell me why my pop-up is still pending?,47 +I tried using my card at multiple vendors and now it's not working.,14 +Why did you cancel my card payment?,53 +How many ATMs will take this card?,3 +Can I choose when my card is delivered?,12 +"Hi, My card is getting declined continuously when i am trying to top-up. Request you to look into this issue or tell me any other alternatives.",59 +There are a few payments in the app that I didn't make! Does someone else have my card? What should I do?,16 +Will this card work all over the world?,10 +What is the maximum for auto top-up?,4 +My transfer failed to a beneficiary,7 +I have double-checked all of my recipient details but for some reason all of my transfers keep getting declined. I have no clue as to why.,27 +"I froze my account, but how do I order a replacement card?",22 +Why is top up not working if I use my American express with my apple pay?,2 +Mastercard is preferred to me.,73 +I transferred money to my account but it is not showing.,5 +Are physical card available?,43 +The seller just told me he didn't get paid. After reviewing my account it did subtract the balance but now it has added it back to my account. I need you to please take care of this promptly.,53 +Why hasn't my balance been updated from the check deposit I made?,6 +Why wasn't my payment accepted by the app,53 +My card failed to work when I was shopping in a store,25 +My card arrived but I don't know how to get my PIN.,38 +Why can't the person I sent the money transfer to see it?,66 +"I desperately need to top-up my card, so why is it being declined? Can you solve this for me? I need to use my card immediately!",59 +My account transfer was not cleared.,7 +A transfer could not be completed.,35 +how do I speed up identity verification?,74 +beneficiary transfer problems?,7 +How do I use bank transfer to top up my account?,65 +"I was charged twice, when I didn't purchase anything twice.",63 +How long does it take in Europe to do a transfer?,67 +Is there a limit on auto top-up?,4 +Can you tell me exactly what fees I will expect to see in regards to your cards?,43 +Can I use the card at any cash machine?,3 +What do i do if the exchange rate was wrong for the item i bought overseas?,17 +"I tried to make a transfer, but it didn't work.",35 +Do you support top ups?,61 +What's the limit for auto top-up?,4 +My transfer into my account isn't showing up.,5 +Why would I get a decline message in a transfer?,27 +I wish to top up using a cheque.,58 +Can my children have an account?,1 +am i able to receive my salary this way?,50 +Someone might have access to my card! There are some strange payments showing up on my account. What do I do?,16 +How long will it take to get to the US?,12 +Why hasn't my friend received the transaction?,66 +The transfer I made isn't reflected in my balance,5 +Why hasn't my balance been updated? I've deposited a few cheques some days ago!,6 +My identity is unable to be verified.,68 +Why did I get charged twice for the same thing,63 +I want my purchases cancelled.,52 +Is it possible for a person who lives in the US to get a card?,24 +Can I change my PIN?,21 +"I received my card, how do I get it to show in the app?",13 +Transfers from the US how long will the wait be?,67 +My payment has been declined several times. Can you help me?,25 +Could I chose the date to have it delivered?,12 +I sent a payment but it isn't showing up in the app,66 +I have cancelled payments to this card.,53 +What are the currency types that I can keep money in.,36 +How do I activate auto top-up when traveling?,4 +I contacted a seller about a refund last week but he still hasn't returned my money. I am frustrated and need these funds. Please help me get my money back.,51 +I transferred some money but it hasn't arrived.,66 +Is there a way to use a cheque to top up my account?,58 +Let me know what the steps for the identity checks are,69 +I have a missing refund,51 +Do I need to add my salary?,50 +Today I used my card at a restaurant and it was declined. Why?,14 +There was an extra fee when I was at the ATM. Why?,19 +"Hi, i found a large amount payment in my old statements which i am sure was not made by me. I am aware that the time has passed but is there a way to raise a dispute for this payment now?",28 +Is there an age limit to when my child can use these services?,1 +There's something wrong on my bill. A transfer fee should never have been added.,64 +I need to cancel a purchase that I made the other day.,52 +What retailers accept my card?,10 +What are the reasons that my mortgage payment won't go through? I'm getting an error and don't know how to correct to get this transfer to go through.,35 +What is my identification used for?,74 +My transfer hasn't appeared yet,48 +Is my card ready for use or does it need activated and if so how?,0 +How fast are transfers from Europe?,67 +Why hasn't my son received the transfer I sent to him earlier?,66 +Can you please sort out your top up? I need this to go through asap because I really need the money. It's already been pending for an hour.,47 +How long does it take for a transfer to show up in my account?,67 +My money transfer has not yet occurred,48 +My transfer didn't work! Help!,35 +Is there a limit on how much I can top up?,60 +I can get my identification verified.,68 +If I live outside of the UK am I still eligible for a card?,24 +"Hello, I have recharged topup but account is not credited. Please help me in this, i guess there is some defect in system.",61 +When did you send me my new card?,11 +Has my top-up gone through?,61 +Why isn't my top up showing? Was the money reversed?,61 +Why can't my beneficiary get access?,7 +How long is US delivery?,12 +Should I complete my security verification before I can use my account?,74 +I requested $100 but only got $20,75 +"I wanted to buy something online yesterday, but I could not because the card got declined on the day of and the following day. What is wrong with the card?",27 +What was the cause for my card to be declined?,26 +How can I receive verification for the source of my funds?,70 +"There was an extra fee when I paid with my card, why was i charged this extra fee?",15 +Can you tell me why my card payment did not work?,25 +Can I request a refund,52 +Why haven't I been given a virtual card yet?,40 +I did not get the item I ordered. How should I go about this? Should I just cancel my order or my payment? Please help me.,52 +How do I make a currency exchange?,33 +"Do I have to top up in euros if I use a card, or can I use a different currency?",54 +Can I use your services without access to the app?,42 +I was just contacted by a seller that let me know they didn't get my money even though I'm very sure it was removed from my account. Now it's back in my account. Get this resolved quickly.,53 +How do I link one of your card that I already have?,13 +Can I get a Visa or does it have to be something else.,73 +How do I get extra cards?,39 +The card PIN is not visible anywhere?,38 +I am trying to delete my account.,55 +I don't understanfd how to top up,62 +"How can I get my money back on an order. I haven't gotten the item yet, so I want to cancel the order. How?",52 +Can I order a new card with the app?,9 +What's the process of changing from GBP to AUD?,33 +What should I do with my stuck ATM?,18 +I sent you a cheque a few days ago and I noticed that nothing has happened yet. Can you tell me the status of my cheque please?,6 +I'd like to order an additional card,39 +How do i go about linking a new card?,13 +"Hi. A couple hours ago I make a transfer from my UK bank account, but it hasn't shown up. Please, would you see what the delay is?",5 +My credit card did not go through. Can you see if it has insufficient funds?,59 +"A transaction I did to my friend hasn't arrived yet, why?",66 +I got less money than I asked for.,75 +I would like to change my adress,30 +What should I do if I don't know my password?,44 +How do I get a PIN?,38 +There was a charge applied when I used my card.,15 +The refund isn't appearing in my account,51 +This isn't fair! I thought transfers could be made for free. I just made a purchase online from abroad and now see some strange fee that I've never seen before.,64 +When will my transfer move from pending to confirmed?,48 +What countries can I use the card in?,24 +Why do I need to verify a top-up?,71 +My transfer is failing when I try to do it.,35 +Why can't I complete my transfer?,35 +What do I do if a transaction shows up twice?,63 +I am trying to complete a transfer but I keep getting an error message.,7 +What other fiat currencies can I use?,36 +Is it possible for me to top up with cash?,58 +You have declined my payment.,25 +Can you please check my UK Account to make sure everything went alright? I made the transfer a couple of hours ago.,5 +"Hi, My money has not been credited to my account for which i have sent you cheque few days before. I am worried about the money please let me know the status.",6 +Do you have info about the card on delivery?,11 +Help! I just realised someone has apparently withdrawn money using my card! It's from some odd remote town where I definitely haven't been. Please freeze it immediately!,20 +I have a new card and I can't add money to it. I tried about 30 minutes ago and it is still pending. What do I do?,47 +"If I need to cash foreign transfers, how does that work?",32 +My balance is not right. It has not been updated for the cash or cheque deposit.,6 +can i get a physical card online,43 +"Hi, Today i have withdrawn cash from ATM but i got wrong amount and in the app it is showing much more amount than that.",75 +Why is my transfer pending?,48 +I want one of the virtual cards!,40 +How do I top up using my card?,62 +"I need to get a card, how do I do that?",43 +Why is my payment in pending status?,45 +My payment did not go through because the app reverted it,53 +I topped up my card but the app rejected it.,59 +Can you tell me the ATMs I can use with my card?,3 +Currently my card is broken.,14 +What's going on? My card wont accept any transactions.,14 +My exchange rate isn't correct.,17 +Should my top up still be pending?,47 +"My payment has been declined!! What's going on, I thought everything was alright and working well?",25 +Are money transfers free?,64 +What do I need to do to cancel a transaction?,8 +What ATM accepts Mastercard?,3 +What is the amount of time transfers usually take from the UK? I had just completed a transfer and nothing seems to be showing up so I need to be sure things are alright.,5 +"If I want to send out more cards, do you charge extra for that?",39 +I didn't receive the correct amount of cash,75 +Can I change my PIN abroad?,21 +Why did my transfer get declined?,27 +"Hi, I am currently in the process of buying a flat and I am waiting for the mortgage to go through but it keeps showing up as an error. Do you know what could be causing this and can you help me get the money over.",35 +why is top up pending,47 +Can you tell me about the exchange fee?,31 +Is topping up free?,57 +Can I get a new card even though I am in China?,9 +"For some reason, I'm unable to transfer funds.",7 +During the last month I used this account to make payments for my place abroad. I noticed the fees have increased and I wonder why. Shouldn't frequent users have less fees as incentive to keep using instead of increasing them out of nowhere?,64 +"I'd like to get a Visa card, please.",73 +Is it on purpose that my payment has been returned to my account?,53 +Why is there an extra pound charge that is pending?,34 +I would like to top up my account automatically. How do I do that?,4 +"Hi, I have been transferring money to my friends since morning, but all my transactions were getting failed. Can you please look into this issue.",35 +I want to open an account for my child.,1 +Am I charged if I make a top-up?,56 +I accidentally made a payment to a wrong account. What should I do?,8 +Can you explain why my Google Pay Top isn't working?,2 +What does it mean to have a pending cash withdrawal?,46 +I'd like to know what the foreign exchange rate will be.,32 +I am having to wait for my transfer to be fully processed. It seems to be taking a very long time in the pending phase. What is the normal turn around time that I can expect to see it completed?,48 +There's a cash withdrawal on my account that I didn't make,20 +Is ordering a new card from China available?,9 +How do I change my currency to another?,33 +My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?,31 +Did a WD earlier at an ATM. The amount showing in the App is more than I got though.,75 +I am having problems with my contactless.,23 +How do i top up my google pay?,2 +I need assistance addressing a direct debit that I did not do myself.,28 +"In the US, how long is the wait for a transfer?",67 +How are the exchange rates determined?,32 +"Hi, I have done a topup, but my money was reverted. Please look into this issue.",61 +"I just want to top-up, why do I need to verify anything?",71 +"I accidentally chose to exchange GBP, but I need to pick AUD. How can I change it?",33 +My top up did not go through yet.,47 +I require verification for my source of funds.,70 +"I received a ""declined"" message when doing a transfer",27 +I think my transfer failed. What do I do now?,35 +What documents do I need for the identity check?,69 +How can I set up Google Pay on my device?,2 +Why would my top up be reverted?,61 +"In reviewing my statement, I show I have two charges for the same purchase at the same time, which I have not made in duplicate? How do I get this solved?",63 +Is there a way to track the new card you sent me?,11 +"According to the app, I got cash from an ATM but I haven't made any transactions.",20 +"I used my card to top up, but the money is not there!",62 +Where can I get my card PIN?,38 +I did not do this payment,16 +Can I pay online with my card?,10 +"I just saw some charges on my card from the past days that I dont recognize, I need to freeze the card asap! Will I be able to get my money back?",16 +Why am I being charged the wrong currency exchange when I purchased something abroad?,17 +i need to know about exchange rates,32 +How come I can't seem to verify my id?,68 +How do you determine the exchange rate?,32 +Why am I being a charged for using my card?,15 +Why was there an extra charge with the withdrawal of my money?,19 +"Over the holiday I withdrew cash from the ATM and it seems that I was severely overcharged. Had I known that I would be charged those fees, I would not have used the ATM!",76 +How is my PIN sent?,38 +I accidentally exceeded my PIN tries. Please advise.,49 +Is identity verification required for me to use my account?,74 +Why isn't my deposit showing up?,6 +can i use check to top up,58 +"I topped up last night but don't have any funds, why not?",47 +Am I permitted to have a spare card?,39 +My top up was reverted. Can you help?,61 +"Please help me in this, as i was unable to make any payment by my new card, it was getting declined repeatedly. I am not very happy with this incident.",25 +Could you send me and up date on the arrival of my card?,11 +"On a card payment, why is there a fee?",15 +Why haven't I received a refund yet?,51 +"i dont recognise some of these transactions, i think someone has my card details",22 +When will the transaction be done?,66 +"If I order a new card, how much will it be and how long will it take me to get it?",9 +I need to change my home address.,30 +i disagree with a charge,16 +I looked on the app and it says I withdrew cash. I didn't!,20 +What currencies do you support?,36 +"Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?",22 +Why does my identity need verification?,74 +After my card expires what should I do?,9 +How can I find your exchange rates?,32 +Can I deposit a check?,58 +I think there is a mistake. I am being charged twice.,63 +I moved and need to change my personal information.,30 +I requested a refund but can't see it.,51 +How come I got blocked for entering wrong pins?,49 +"Hello, I am a new customer, and just tried topping up for the first time. According to your information, the transaction should be instant - why does it still show as pending?",47 +Which countries do you support?,24 +"Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?",35 +Will there be a charge when money is added to my account?,56 +What is the fee charged for using my card?,15 +I would like to know how exchange rates are calculated when transferring funds.,32 +There is a withdrawal waiting.,46 +"Hey there, I just went through my most recent credit card payments and I notice the same charge for a restaurant was processed twice. There was only one meal at this place, so I would like one of the charges to be reversed and my money to be put back in the account.",63 +I bought something abroad and the exchange rate applied is wrong,17 +I used this account a lot during the last month to manage my payments for my new place abroad. Seems that suddenly fees have increased? Shouldn't you instead reward your frequent customers instead of putting an additional fee suddenly?!,64 +Why does my payment appear as pending?,45 +I think I was charged extra on my payment on last Saturday. Maybe the exchange rate was wrong? I'd like a refund.,17 +I need more physical cards than I have right now!,39 +I need to get some Euros for my holiday. Am I able to exchange some of my money?,33 +My top up was rejected. Why?,61 +Does the PIN come under separate cover?,38 +My identity wasn't verified,68 +why would i be declined if i had money iin my account,26 +What steps do I have to take to change my PIN?,21 +can i use my app to get a virtual card,40 +I cannot get my disposable virtual card to work,72 +How do you decide what the exchange rates are?,32 +"I see an extra $1  charge on my statement, why is this?",34 +The exchange rate on my payment doesn't look right,17 +How do I check to see why my card payment was declined?,25 +How do I unlock my account after typing in the wrong PIN too many times?,49 +Is there a fee for sending out more cards?,39 +What is the extra €1 on my statement for?,34 +How long will it take for my money to be deposited?,47 +"If my top-up didn't transfer, what went wrong?",61 +There is a transaction showing up several times.,63 +How many times can I enter a wrong PIN before it is blocked?,49 +what cards and currencies are accepted?,54 +Where do I go to cancel a transaction?,8 +"Please, I need your help as to whether or not you have money for a large refunded purchase I made. I requested it some time ago from the seller, but nothing is showing up.",51 +I'm still waiting on my new card to be delivered!,11 +Would I be charged any fees if I added money to my account using an international card?,57 +My cash deposit hasn't posted to my account.,6 +I was charged extra or a hidden fee when I purchased something from you. What's the deal? I didn't authorize that charge.,34 +I have lost my card! What is my next step?,41 +"I'm hoping you can answer my question about a pending transfer that I've had for a while now. I know that all of the account details are correct, so why is it taking so long to go through?",48 +"There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!",16 +I want to cancel my account.,55 +I'm not sure why my card didn't work,25 +Today I noticed a charge for an ATM withdrawal on my account. Can you please fix this? It's supposed to be no charge.,19 +Why doesn't the person I sent money to see that transfer yet?,66 +Can you please tell me where my card is? I ordered it 2 weeks ago!,11 +I am unsuccessfully trying to make a transfer can you help?,35 +I can't use my card for anything,14 +Why would a transfer to a beneficiary not go through?,7 +Why is my cash request and the amount I received different?,75 +What are the auto top-up policies?,4 +Why didn't my card payment work?,25 +Do top-ups have a limit?,60 +I only got some of the cash I requested from the ATM,75 +What is the charge for using a Top up card in the US?,57 +"I want a refund, but I haven't received the item yet. Can I cancel it and get my funds back? How do I do that.",52 +I'm still waiting for my card that was issued a week ago. What should I do?,11 +Please help me get a Visa card.,73 +"I hate this ATM, it charged me an extra fee, Why did it charge?",19 +Why isn't my Google Pay top up working for me? Did I do something wrong?,2 +My card's expiration date is close.,9 +Can I have more than one card?,39 +"Help, my phone was stolen, please advise!",42 +What are the guidelines for the disposable cards?,29 +It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening?,45 +is it ok if i use both visa and mastercard,73 +Why wasn't my bank balance updated?,5 +Is it possible to use an ATM when I am not in the country and make a withdraw with out extra fees?,76 +How do I change my AUD into GBP?,33 +What types of currencies do you accept?,54 +"please help me with this transfer, for some reason i can't transfer to a cryptocurency account",27 +Is it possible for me to give my daughter a second card for this account?,39 +What do I do to activate my new card?,0 +"My transfer failed, why did that happen?",35 +Would I need to pay extra for currency exchanges?,31 +Can you please advise if there is something wrong with my card? I have had multiple rejections and do not know the reason. Thanks!,25 +I'm looking to get an additional card.,39 +Why was my cash withdrawal cancelled at the ATM?,26 +How will I know my pin number?,38 +Do you support countries other than mine?,24 +Do I have to go to an actual bank to change my PIN?,21 +Do you have EUR currency available for me?,36 +How can I verify my top-up card?,71 +I made a bank transfer but it doesn't seem to have gone through?,5 +Can i get money in my home currency at my ATM ?I am on holiday and bit concerned because i do not have any cash with me .Is it possible to withdraw without any additional cost.,76 +"How do I know if I will get my card, or if it is lost?",11 +How do I change my name after marriage,30 +Can I use a check to get gas?,58 +I want a refund on this.,52 +"This morning, I tried to send money to my friends several times but each time the transfer fails. Why does it keep failing? The transfer gets rejected but I do not know what is causing it to be rejected.",35 +"I need to get a card, but I live in the US.",24 +How come my transfer got declined,27 +Do I get a real card?,43 +Please tell my why I was charged a fee for using my card?,15 +Which countries do you operate in,24 +Since I just got married I need to change my name.,30 +Are there certain cards and currencies you support?,54 +I want to auto top-up.,4 +Are there businesses that don't accept this card?,10 +The app does not recognize who I am.,68 +The ATM keeps declining my Transaction . I tried two different ATMs already can you please check if everything is okay with my account?,26 +Are you able to guide me to my card's location?,41 +Can I receive a refund for an item I purchased?,52 +how much do I have to pay for exchange of currency?,31 +What fees are charged when I top up,57 +Is it possible to get both Visa and Mastercard from you?,73 +I need to freeze my card. There are charges on there that i did not authorize. They've been coming out for a couple of days. Can i get this money back?,16 +I have a direct debit on my records that is strange and I need help.,28 +"My phone was stolen, help!",42 +How do I get the passcode reset?,44 +I would like to cancel a purchase.,52 +The cash deposit I made this morning has not been credited to my account,6 +Tell me why my card payment has been declined.,25 +I've tried using my card multiple times and it keeps getting declined.,25 +"I have tried to submit a transfer a couple of times now, and for some reason, it continues to be unsuccessful. Do you know why this may be?",7 +Where do I go to see the source of my available money?,70 +How can I go about transferring money to my account?,65 +How long until I see a cash withdrawal?,46 +"Hey a seller just contacted me that my money didn't come through. It was definitely deducted from my account, but now it appears it's back with me! Sort this out asap please.",53 +I was not given the amount of cash I withdrew,75 +My contactless payments don't work.,23 +There is a cash withdrawal on my statement that I don't recognize,20 +What is the estimated wait time for transfers from the US?,67 +Which countries are you available in?,24 +My cash deposit isn't in my account. What happened?,6 +Can I order a card?,43 +I recently made a transfer that I would like to cancel,8 +"My card has been declined by two separate ATM, and I'm worried something is wrong with my account. Would you please see if my account is okay?",26 +Are cards available to those outside of the UK?,24 +I bough an item and the exchange rate was incorrect.,17 +How do I find the PIN?,38 +Why was I unable to finish this transfer?,35 +the exchange rate on my payment was wrong,17 +I bought some things in the morning but the payment shows as pending,45 +"i am express delivering my card to the us, how long will that take",12 +What happens after my card expires?,9 +I got some cash but it wasn't the right amount.,75 +Is there a fee for adding funds with a credit card?,57 +I just got married and I need to change my name,30 +I have been trying to exchange this for crypto but the app won't work could you please help me?,7 +What businesses accept this card?,10 +I went to use my new card today and the card was repeatedly declined. I would really like to use this card and need to know what to do about it.,25 +"I normally don't use ATMs, but I was in a rush today and had to withdraw some cash. The ATM gave me the wrong amount of money and now my app is not showing the same amount as it should. What do I do?",75 +Is it possible to get a physical card?,43 +What is the price for a physical card?,43 +Are there going to be fees from adding money with an international card?,57 +What do I do now that I can't use this card?,14 +If I am running low on credit can I auto top up?,4 +How will I know where my funds are coming from?,70 +why is there a fee for the transfer I made?,64 +A refund for a recent return has not arrived on my card.,51 +Seems like my top-up has failed,59 +Why can't I withdraw cash from this ATM?,26 +Is the EUR accepted for exchanges?,36 +I deposited cash into my account and I'm having trouble seeing it on my account.,6 +I made a transfer into my account and now I need to cancel it,8 +I added money but my top-up wasn't processed by the app.,59 +Why can't I complete the transfer?,35 +I'm concerned because my cash withdrawal is pending.,46 +Why are you asking so many questions about who I am,74 +I'm sure I have enough money so why didn't the store accept my card?,25 +When can I expect my card?,12 +How do I top-up while traveling?,4 +I need help right now. I realize I sent my payment to the wrong account number after making a typo. Please cancel the transfer now since I can't do it from the app.,8 +There is a Direct Debit that looks suspicious.,28 +"I don't know my PIN, how can I find that out?",38 +I was charged an extra fee for a card payment. I was unaware of these fees beforehand.,15 +I made a transfer and they haven't received the money I sent them.,66 +I made a cash deposit a few days ago and it's still not reflected in my account. Do you know what might have happened?,6 +My account seems a bit off and getting weird charges.,63 +"For the identity check, do I need any kind of documentation?",69 +Why is my friend not getting a transaction arrival yet?,66 +"phone is gone, dont want others to access account information",42 +ATM apparently not working? Couldn't access funds in my account?,26 +What do I do if I find a debit charge that I know I didn't do in my billing statement?,28 +How can I receive money from someone?,50 +I lost my phone. Can I use my card without the app?,42 +There was an extra charge when I used my card,15 +Why will my transfer not go through?! Keep getting an error message.,7 +Will I be charged for exchanging foreign currencies?,31 +"I dont know what happened, but my payment was cancelled",53 +Can cards be dispatched on a specific date?,12 +The card that I have isn't working. This is the physical card.,14 +How do I change to AUD from GBP?,33 +Visa and Mastercard can both be received from you?,73 +There is a card payment I'm not familiar with.,16 +I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer now. There isn't an option from the app.,8 +After making a transfer from a UK account it's not showing up. How long do these transfers normally take for you? I want to be certain everything is all right.,5 +Why is your exchange rate so bad?,17 +"I just recently got a new beach condo in Bora Bora, and to furnish it I used this account a lot from overseas. It's upsetting, being a long-time customer of yours, that I saw extra fees on my account from my currency transfer. Is this what I should expect from you in the future?",64 +I selected to withdrawal 30 pounds but only received 10. I'm still standing in front of the ATM. The app shows i took out 30 pounds also. How do i fix this?,75 +I know I'm getting a new card but would like know when I can expect to receive it.,11 +I need to have an item refunded.,52 +"I was checking the app for my account and I noticed there is an authorized charge on it. I haven't used my card today, so I know I didn't do it. I would like the transaction reversed and the money replaced.",28 +Help me create several temp cards every day.,29 +"Transfers can take up to one day to process before departing for the beneficiary accounts. Please confirm that you've entered your account details correctly. SEPA transfers can take up to two working days, while SWIFT transfers can take up to five working days.",48 +My account was charged a fee. When did you start charging extra for card payments?,15 +I didn't cancel my card payment.,53 +"After reviewing my charges, I see I was charged a fee for a transfer I did, why?",64 +Give me a refund now!! I am still waiting.,51 +I payed my rent to my landlord a few days ago and he is saying the it never went though. Everything looks good to me and I even double checked the account number. I don't know what could be causing the confusion. Can you help me please?,66 +I would like to cancel a transfer,8 +Are cards delivered to my location?,43 +I don't have a way to prove my identity.,68 +Is there a fee for paying by card?,15 +For some reason my card payment didn't work,25 +With my credit card i would like to transfer money.,62 +My card payment was cancelled. Why?,53 +How many disposable cards per person?,29 +Why didn't my transfer to a beneficiary happen?,7 +How is my money transferred to the account,65 +What process should I use to transfer money into my account?,65 +There has been a payment in the App that has not be done by me.,16 +"I would like to order a virtual card, where can I get one?",40 +Can you please explain how to transfer money using the bank transfer process?,65 +I have a confusing payment appear on my statement and I don't recognise it!,16 +"Hi, I made a transfer from France two days ago and thought it would be here by now. Can you give me an update please?",5 +How do I make my transfer go through,27 +I see a charge of 1L I do not recognize on my statement,34 +What is the procedure for activating this card?,0 +I need to top up using a cheque,58 +I need to know the process to transfer money into my account.,65 +I'd like to make some changes to my personal information.,30 +I didn't get the correct amount of money from the ATM machine,75 +Why was I charged a fee for withdrawing money?,19 +Tell me how to replace my expired card.,9 +How can I put more money into my account?,58 +I'm not seeing my cash deposit showing up in my account.,6 +How long does it typically take for a pending ATM withdrawal to clear?,46 +"I checked my statement and saw a charge of one pound, where is this charge coming from?",34 +My transfer failed to process correctly. Is there a reason this would happen?,35 +"I need to order a new virtual card, how do I do that?",40 +Why hasnt my top up gone through yet?? I thought it was suppose to be instant? Am I wrong? Why is it still pending?,47 +What do I do? The ATM took my card!,18 +What credit cards do you carry,73 +"Suddenly, my card won't work.",14 +How long does it take for pending transfer transactions to post?,48 +Why is there a charged fee for debit or credit card payment?,15 +"Help, I need to top up my account. Where do I send a check?",58 +Can I track history on funds?,70 +I've made a bank transfer but the money doesn't seem to be in my account.,5 +I can't find out how to top-up my account using cash.,58 +I want to revert this mornings transaction.,8 +Can you help me process a refund?,52 +I can't use the app because I got mugged yesterday and they took everything. Please help.,42 +I was trying to top-up and my credit card was declined. Can you tell me why?,59 +Can I get the Mastercard?,73 +my friend has not got the money I sent last week.,66 +I have a direct debit that I did not set up,28 +Where do I get a disposable virtual card?,37 +I'm having difficulty verifying my identity.,68 +My card isn't working at all. What happened?,14 +I think I was charged by mistake on my debit statement.,28 +Is there extra fees for making a withdraw in a different country at a cash machine.,76 +Help! What should I do? My phone was stolen yesterday.,42 +Please help. The card won't work.,14 +why do you verify the top up,71 +I have a payment which has not been approved.,45 +"daughter needs card, how do i add her",39 +Is it possible to get a real card?,43 +Why are there multiple transactions showing for one purchase?,63 +What happened to my top-up? It was all done and now it's gone! Are you having problems with your system?,61 +"I want a card, but I'm not in the UK- can I get one still?",24 +There was a charge made on my card from a couple weeks ago and I don't remember making the purchase. Nor do I remember the company itself. Can we trace this at all to confirm if I did it or not?,28 +Where can I sign up for a virtual card?,40 +Please explain how I use the disposable cards?,37 +How do you do currency exchanges?,32 +I am trying to transfer money and something is going wrong.,35 +is there a frequent currency discount?,31 +Why am I being charged more on exchange with things I bought abroad?,17 +My transfer failed,35 +How long will it take to transfer from europe?,67 +I topped up and now my money is not there anymore! What happened to it?,61 +The amount of exchange was not correct for the item i bought.,17 +I have a duplicate charge,63 +I was getting some cash out of the ATM but it cancelled on me without warning.,26 +I need a transaction reversed from my account.,63 +Does your app allow currency exchange from USD to GBP?,33 +My money transfer has not happened yet,48 +I want to take some funds from my other bank account and add them to this one.,65 +What is the reason for my card payment to be reverted?,53 +"On my last trip, I received the incorrect exchange rate.",76 +How can I convert currencies?,33 +I don't remember my passcode?,44 +I noticed that the exchange rate applied to a recent purchase I made abroad was incorrect.,17 +There is unusual activity on my account and I believe someone took my card.,22 +is there a way to do automatic top up,4 +I need urgent help. I realize I sent my payment to the wrong account number. I made a typo. Please cancel the transfer immediately. I cannot do anything from the app.,8 +I received a fee I should not have.,15 +I didn't receive my money earlier and it says the transaction is still in progress. Can you fix it?,46 +Tell me how to setup a new PIN.,21 +My card payment won't work.,25 +I didnt get the correct exchange rate for getting cash,76 +To many charges on my card how do I go about fixing that?,63 +What's the amount that I can top-up?,60 +How do I transfer money between two of my accounts?,65 +Why has my deposit in the ATM not cleared yet?,46 +What do I do if the ATM swallowed my card?,18 +My card is about to expire. Do I have to go to a branch to order a new card?,9 +Where do I go to reset the passcode?,44 +What does it mean if it says my card payment has been cancelled?,53 +What are the charges for recieving SEPA transfers?,56 +I made a deposit but it is not showing up in my balance.,6 +how many days processing new card?,23 +"I'm waiting for a transfer from the US, how much longer?",67 +I want to know where my money comes from.,70 +I believe my top up is still pending,47 +The payment for the card did not go through,25 +Can I write a cheque to top up?,58 +I just made a top-up but it shows as pending! I use your service all the time and have never had a problem before. Why does it keep showing up as pending?,47 +Is there a way yo change my PIN?,21 +After transfering some money my balance hasn't changed.,5 +"I purchased something abroad, and the exchange rate that was applied was wrong.",17 +My contactless stopped working today for no good reason. It's not working no matter where I try to use it. Can you please help me fix it?,23 +I need to change my card PIN.,21 +"If my card is going to expire this month, do I need to order a new one?",9 +"I do not like this, I made a simple transfer but I have an additional charge for doing so.",64 +What is the process to get a new card when your old one expires?,9 +Why was my withdrawal declined,26 +Can you tell me why I was charged to withdraw cash?,19 +"Hey I double checked that I have the correct account details already, they're right for sure. Transfer is still pending since forever. It's not that difficult to transfer money to another country in 2018 is it?",48 +How will I get my card?,12 +A payment shows up on the app that I never made.,16 +Which type of card will I receive?,73 +"I tried to top off using the card, but the money just disappeared?",62 +What do I do if I've been charged twice for the same transaction?,63 +can I be charged for topping up by card,57 +Is it free to exchange currency?,31 +Was I charged more than I should of been for a currency exchange?,17 +How many disposable cards am I allowed to have?,29 +I think that somebody is utilizing my card without my authorization!,22 +How would my friend be able to send me money?,50 +What is the reason for my beneficiary to be disallowed?,7 +Where can I check out the source of available funds in my account?,70 +How can I add money to my account from another account I have?,65 +How do I go about verifying my identity?,69 +I am not comfortable verifying my indentity.,74 +I have yet to receive my virtual card,40 +Should I keep waiting for my card to be delivered?,11 +I got a new card and can't find where to link it.,13 +I need my card to be activated right now.,0 +Is USD free to top up with a US card?,57 +What is the top up code for?,71 +How do I report possible fraudulent activity on my account?,22 +What are the restrictions of the disposable cards?,29 +Why isn't my balance reflecting a transfer I did?,5 +How come my card payment is still pending?,45 +"If I want a friend to top off my account, can they?",62 +Where is the tracking number for the card?,11 +Are there any restrictions for the disposable cards?,29 +I made a deposit and the balance hasn't been updated.,6 +What is an exchange rate?,32 +I don't know my password,44 +"I was wondering, Can I get my pay in another currency?",50 +Do you limit my top-ups?,60 +Where is my card?,11 +Can I order a new card by phone?,9 +"There are a few transaction that I don't recognize, I think someone managed to get my card details and use it. +",22 +I will need a new card because mine is almost expired. How fast do I get a replacement and what is the cost?,9 +The app reversed a top off I had. What should I do?,61 +Hello. Can you help figure out why the recent transfer from my UK bank account isn't showing up?,5 +I can't use the app. My phone is lost at the hotel.,42 +What are the rules for a top-up?,60 +Has my account been frozen? I tried to use my card but the ATM would not dispense cash.,26 +May I transfer a cheque into my account?,58 +"I have arranged a transfer, but no longer need to send it. How do I stop the transfer?",8 +"If I get another card, what kind of fees am I looking at?",39 +There is a payment on my card that I do not recognize. I've never seen the name on the transaction before.,16 +How can I change my PIN even though I'm out of the country in Austria at the moment?,21 +Can I get a Visa or Mastercard?,73 +"I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??",61 +I don't see any change in my balance.,5 +I could not access my money at the ATM,26 +I should not have been charged a fee for cash withdrawal.,19 +I left my phone at the hotel I was staying at so I can't use the app!,42 +Transfer isn't working?,35 +Where is my credit card that was to be mailed?,11 +"My transfer is still pending, why?",48 +I left my phone at the hotel.,42 +Do you have to be in the UK to get a card?,24 +I took out money from the ATM and it's still showing as pending?,46 +"I want to transfer money to a beneficiary, but I couldn't.",7 +I can't see a top-up top-up verification code.,71 +Do you charge a fee on currency exchange?,31 +I was mistakenly charged a fee for using my card.,15 +How many active cards can I have?,39 +Is there a charge for top-ups?,57 +I think my card has been used by somebody else since I was never in the little town where some transactions on this bill have come from. Please stop this right away.,22 +Guide me on how to unblock my PIN,49 +The ATM didnt let me get cash,26 +"When I tried to access my cash, I wasn't allowed!",26 +Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.,61 +I have a pending transaction,48 +My identity can't be verified.,68 +"So, I was just charged for my recent ATM withdrawal and any withdrawal prior to this has been free. What is the issue here?",19 +How can I change my name in my profile?,30 +i need to proof my identity to you why and how?,74 +I can't use the app because I got mugged yesterday and they took everything. I need some help.,42 +Help me access the card I already got so I can information from it.,13 +I am still waiting for a transfer to show up,48 +Is it possible to refund an item?,52 +Can you tell me where to go to get a disposable virtual card?,37 +I was informed that transfers were free. I noticed I have a fee but why?,64 +why has a cash withdrawal charged me?,19 +Which countries do you currently support?,24 +The exchange rate looks wrong on a holiday purchase,17 +I require verification of my source of funds.,70 +When going to the ATM to take out some cash today my withdrawal was declined. I need to fix this problem as soon as possible. whats going on?,26 +Is there a charge for using transfers for top ups?,56 +"How long does it take to activate the card, as it does not look like its working?",0 +I would like to get your card in EU. Is that possible?,24 +"If I am in China, can I still order a new card and if so, how?",9 +I transferred some money but it is not here yet,66 +Help! I made a transfer in error and need to cancel it before it's complete!,8 +There was a limited amount of money available at the time of my transaction.,75 +When should I expect to receive my card?,12 +I made a transfer a couple hours ago but my balance has not been updated. Why is this? Shouldnt this be instant?,5 +What is the length of time for money to reach the account?,67 +Top up did not work on the app.,59 +Can friends I have top-up my account?,62 +Can I top-up by cheque?,58 +"I was supposed to receive my new card by now, but it hasn't came in.",11 +I found my card! Can I link it back into the app?,13 +My card seems to not be working at all.,14 +Where did the €1 fee in my statement come from,34 +There is a charge for an additional pound.,34 +My card couldn't pay in a shop.,25 +How do I see my updated balance after I make a cheque or cash deposit?,6 +It appears my top-up is still pending.,47 +A transaction is showing more than once.,63 +What fiat currencies do you allow exchange with?,36 +I live in the US and I would like to get a card. How do I go about getting one?,24 +how come when i got cash the exchange rate was different than it should be,76 +I have transfered to my account before but it is being declined now?,27 +How can I activate my new card? I didn't recieve any information with it about how to do so.,0 +Where do you export the cards to?,43 +How do i receive a physical card?,43 +I haven't been sent my new pin!,38 +My Identity verification hasn't passed yet is it possible to use my account?,74 +Why did you give me so little currency?,76 +I did a card payment but its status is still coming as pending. Please check and inform when it would complete.,45 +I was able to find my card. How to I go about putting it into my app?,13 +How long do I wait for a transfer to take?,48 +What is wrong with the exchange rate? This should have been a much higher amount of cash for that to apply.,76 +I received an extra charge for using the card. Why?,15 +What limits are the to top-ups?,60 +Why is my app showing me taking money that I did not take out?,20 +I submitted a transaction but it was for the incorrect account.,8 +"Is there a fee for making a payment? If so, let me know why.",15 +Where can I order a card?,43 +I'm being charged for using my card!,15 +The ATM kept my card?,18 +Where do my available funds come from?,70 +My top-up hasn't gone through,47 +My phone is at the hotel. How can I use the app?,42 +In what increments can I top-up my card?,4 +Is topping up with cash allowed?,58 +I think there has been a mistake on my exchange rate for this purchase.,17 +When I made a cash transfer abroad the wrong exchange rate was applied,76 +"Instead of GBP, how do I exchange for AUD?",33 +My card was stolen,41 +I would like to request a card.,43 +I am not seeing recent cash withdrawal on my account.,46 +How do I change my account details?,30 +"How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.",48 +"I purchased something and the seller hasn't received the money yet, but it has been deducted from my account.",53 +Am I going to see a charge for a SEPA transfer?,56 +I couldnt get cash in an ATM,26 +How do I obtain a second card?,39 +"I bought something and received it, but the payment went back to my account. Is the seller okay?",53 +Do I have a card PIN?,38 +"I'm locked out of my account as I can't remember my code, what do I do now?",44 +My order needs to be canceled.,52 +"I tried to use my debit card, but the payment did not work.",53 +"My husband and I went out for our weekly ""dinner and a movie,"" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?",63 +Do you also have this extra fee on your statement?,34 +"Help! I think someone has a copy of my card - I still have my card, but a five hundred pound cash withdrawal that I didn't authorize is shown on my account.",20 +How long will it take my card to get here?,12 +Can my account have different types of currency in it.,36 +What is the identity check for?,74 +"My wallet was just stolen, and they've already used my card! Please help, I can't afford to lose more money!",20 +"Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you remove one of them as it's wrong and clearly was declined?",63 +I need to reset the passcode.,44 +When I went to withdraw cash today the ATM gave me the wrong amount of cash. The app is showing a larger amount.,75 +Is it possible to purchase more physical cards with my account?,39 +Please list what fiat currencies are supported for both holding and exchanging.,36 +Are there fees for adding money with an International card?,57 +I did a transfer but its still pending,48 +What would I be charged in receiving a SEPA transfer?,56 +I thought crypto top up with something you offered and it does not appear that it's working even though the money has disappeared out of my account. Can you tell me what's going on?,61 +"If I want to topup by card, how do I do it?",54 +My top up didn't go through,59 +Why am I not seeing the check I deposited this morning in my account?,6 +Please tell me what the exchange fee is.,31 +Where do you deliver cards to?,43 +Where do i verify a top-up card?,71 +Can I unblock my pin using the app?,49 +Which countries are you in?,24 +I don't have a PIN at this point.,38 +I have yet to receive the cash I added to my account this morning.,6 +Why is this not letting me exchange crypto? I need help making this transaction go through.,7 +Need a new passcode.,44 +How can I tell what foreign exchange rate I will get?,32 +"i received my American Express in Apple pay, is there a reason why top up is not working?",2 +I was charged a fee for a transfer.,64 +How do I receive money from someone?,50 +I didn't get all the cash I asked for,75 +"I would like to exchange currencies, how do I go upon it?",33 +Is my new bank card on the way and is there a way to track it?,11 +I tried activating my card and it didn't work,0 +How can I exchange USD and GBP in the app?,33 +My card expires soon,9 +My refund for a purchase hasn't cone through yet.,51 +The exchange rate for me was wrong when I was abroad.,76 +How do I top up with cash?,58 +why must I prove ID,69 +How can I verify my source of funds?,70 +How limited is a virtual card?,29 +Are there topping up fees if I have to transfer?,56 +Can i receive transfers from my employer this way?,50 +what is this extra charge with my purchase?,15 +"If I want to be able to give my daughter a card for my account, would I be allowed to get one for her?",39 +I anticipate getting a Visa card,73 +When will the cash that I put in the ATM be cleared from pending status?,46 +How do I link my new card?,13 +My money disappeared right when I tried to top up,62 +Do you know the rate of exchange?,32 +"I got this stupid fee after taking cash out, why?",19 +How do I get a spare card?,39 +Why do you ask for top-up verification?,71 +I tried to get cash at some ATM in the city centre earlier but the machine declined my card. I've seen it still shows up as pending in my account. Please cancel it immediately as I definitely have not received that money!,46 +My payment card was declined - could you tell me why?,25 +How long does it take for a payment to change from pending?,45 +A payment in my account was made by someone I don't know,16 +I hope you can help me. My account has been compromised from a different town that I haven't been to. Can you please place a hold on my account until I can make it to the bank?,20 +Please can i get a disposable virtual card as well?,37 +where can i see money source?,70 +"It has been a couple of hours but I do not see my balance updated, can you help?",5 +Why am I still not able to see the money I deposited a week ago? This is urgent!!,6 +Verify top-up card help?,71 +Help! In the app there is a direct debit that I don't remember.,28 +I want to use cash to top up.,58 +I'm supposed to have a refund but it isn't there,51 +I have a question about fee for cash withdraw.,19 +I bought an item that I was charged a different exchange rate for.,17 +Why am I being charged again?,63 +How do I top up my account with a bank transfer?,65 +I'm at the ATM right now and it only allowed me to withdraw 10 pounds instead of my requested 30. What's going on? How can I fix this?,75 +Someone mugged my and stole everything. I can't use the app. What should I do?,42 +What is the auto top-up limit?,4 +Why didn't I receive all the cash I requested?,75 +Is it possible to get a refund?,52 +Why do you need to verify my identity?,74 +The exchange rate is bad. Are you sure this is the exchange rate?,17 +Why do I still have a pending cash withdrawal?,46 +I tried to transfer some money and it hasn't done it yet - what's going on?,66 +" +I can't seem to be able to use my card + + +",14 +MY transfer has still not appeared.,5 +How is my ATM deposit not available yet?,46 +The app says I got cash from an ATM but I didn't,20 +Card activation is not working. What do i do?,0 +How can my account have money transferred into it?,65 +I just made a transfer from a UK account. How long does that typically take to show up? I just want to make sure it worked alright.,5 +Asked for $100 but only got $20. Why would this happen?,75 +There are two of the same charges on my account.,63 +I'd like like to know where I can order a virtual card?,40 +how long are my top ups pending,47 +I put some cash into my account but it's not displaying that on my balance.,6 +How long do I need to wait to see an update after I make a bank transfer?,5 +What can I and can't do with the disposable cards?,29 +how does my statement get updated so i know when a refund will reflect on my balance,51 +I just bought an item and would like to stop payment can you tell me if the item has been sent yet?,52 +I happened to forget my passcode,44 +The terminal I paid at wouldn't take my card. Is something wrong?,23 +Can friends transfer money to each other?,50 +What is the function of the identity check,74 +"I initiated a payment a while ago and it is still showing as ""pending"", how long will it take to clear?",45 +"Hello, what is a virtual card and how do I get one?",40 +Will I be charged to top off my account?,56 +Why did the cash deposit not show up in my account?,6 +I requested a refund directly from the seller but I still don't have it. I just want you to send me my money back. I did what you said to do and I still don't have it.,51 +I was charged twice.,63 +I just realized I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow Please.,8 +The app rejected my top up,59 +Can I transfer my paycheck to the account?,50 +tell me how to get a refund for something I bought.,52 +How long do I have to wait for my bank transfer to appear in my account?,5 +The exchange rate used on your app is really bad. I'm considering closing my account because of it.,17 +How can I go about resetting my passcode?,44 +Please help me set up a new PIN.,21 +My cash received does not match what has been requested,75 +I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!,46 +I can't find my phone and I'm worried someone is going to use it,42 +Can you tell me why my card is not working? I keep trying to use it but it keeps rejecting my payment. I am being careful and entering the info correctly but it still happens.,25 +Can my teenager have an account?,1 +Where can I get a physical card?,43 +"The ATM would not give me cash,why?",26 +My Apple Pay top up with my American Express card is not working? Please tell me why,2 +I entered the pin incorrectly too many times and now it is blocked. Can you help?,49 +Help! My card isn't working at the ATM and I know I used the right PIN. Trying to get my money.,26 +What form of payments can I use for topping up?,58 +I need to get a disposable virtual card?,37 +Why is there a $1 charge on my statement?,34 +I have never been charged a card payment fee before. Why did this change?,15 +"My son has just turned 13, is he old enough for an account?",1 +How do I begin the process of a refund?,52 +Why is the cash transaction still showing as not completed?,46 +"I used my card to top up, but now I don't see the money in my account.",62 +An ATM machine didn't give me back my card.,18 +Why did I only receive a partial amount of what I tried to withdraw?,75 +Is getting my identity verified required before I can use my account?,74 +How much can I top up in a day?,60 +How can I check on the delivery status of my card?,11 +How long do I need to wait til my top up isn't pending?,47 +I have a canceled top-up and wanted to know about it.,61 +Is the card welcomed by everybody?,10 +What do I do if I forgot my passcode?,44 +What is the maximum transactions for one disposable card?,29 +I found a transfer fee - is that correct?,64 +What steps do I have to go through in order to activate my new card?,0 +I tried to buy something online yesterday and got a message saying declined. I tried again today and got the same message. What's the problem?,27 +How do I return something for a full refund?,52 +I did not make this payment that I see in the App.,16 +Am I gonna be charged for sending out more cards?,39 +"I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?",6 +Looks like my top up failed.,59 +Does the top-up need verified?,71 +I had trouble with an incorrect rate being applied when using the ATM with foreign currency.,76 +Please tell me why I was charged additionally when I used the card.,15 +Can I get an item refunded?,52 +Please update me on whether you have received the funds for the refund of the large purchase I made recently. I have requested this from the merchant days ago but still haven't got anything.,51 +"If I top up by card, what options do I have re: currency and card type?",54 +Can I set automatic top ups?,4 +This debit is not my transcation. How do I get my money out back?,28 +Are there limits on the virtual cards?,29 +"Someone withdrew money from my account, and it wasn't me.",20 +Why did the top-up fail?,59 +What is the time frame for european transfers?,67 +I'd like to know what you guys look at to decide an exchange rate,32 +if im not using my account should i close it or just let it sit,55 +How can I edit my personal details in the app?,30 +What is the process for getting an actual physical card?,43 +What currencies can my account be in?,36 +What should I do? I topped off but the app reversed it.,61 +Am I the only one who can top-up my account?,62 +I need to make my card PIN a different number,21 +There is a payment that I made that hasn't gone through yet.,45 +Where can I use my card to pay?,10 +can i top up with check?,58 +My exchange rate is wrong when I get cash.,76 +I'd prefer to use my American Express when putting funds into my account.,54 +"I do not understand why there is a pending 1£ charge on my statement, I do not recall making this transaction. Can you please tell me what this is about?",34 +Why is there an identity check?,74 +Do you charge for transfers?,56 +I made a transaction to the wrong account!,8 +My card is about to expire. What do I need to do to keep using my card?,9 +I need a list of currencies you accept for exchange.,36 +My beneficiary is unable to transact,7 +"Would you be able to offer me a discount, since I need to exchange currencies frequently?",31 +When my card expires what is the cost of a replacement and how fast?,9 +Why aren't my payment funds available to me?,45 +What do I do if I think someone has used my card without permission? I can see a few transactions I don't recognize.,22 +While on vacation I used an ATM to get cash and was overcharged. These charges are ridiculous and had I known about them I would have never used it.,76 +What locations can I get money from?,3 +How do I change my passcode?,44 +Can I get money in my home currency at an ATM? I'm on vacation and don't have cash with me. This is cause for a bit of concern. Is it possible to withdraw here without additional cost?,76 +I thought crypto top up with something you offer. This is not working. The money has been deducted from my account. Can you find out what's going on?,61 +Why hasn't my account updated?,6 +"This morning I wanted to make a withdrawal before work, but my card was declined! Please double check it for me as this is the first time it was declined.",26 +"Someone has access to my card info. I still have the card, but someone just withdrew cash. How do I get this corrected/stopped?!",20 +Can I use my apple watch to top-up?,2 +I would like to cancel my order.,52 +Why can I not choose the card i want?,73 +how much do you charge to top up US cards?,57 +"I needed to send my friends some money urgently. I tried multiple times to transfer the money this morning, but the transfer keeps failing. Can you tell me why the transfer is getting rejected?",35 +Why didn't I receive the right amount of cash?,75 +This exchange rate on my purchase is wrong.,17 +It does not appear that my message went through.,59 +What is the cause of the delay in applying my card payment to my account?,45 +Can I change my PIN on holiday?,21 +I purchased something about one to two weeks ago but for some reason the payment was returned to my account today even though I've already received one of the items. Can you tell me what's going on?,53 +I urgently need to top-up my card but its getting declined. Please help me in this or advise with other options if any.,59 +"I made a mistake of transferring, can I cancel my previous transfer?",8 +I ordered my card and it isn't here yet. I need it ASAP. When can I expect to get it?,12 +"How do I know what my account is set to, I am paid in GBP?",50 +Can I put my old card back in the app?,13 +from where are coming your exchange rates?,32 +I have a card payment that I don't recognize. What should I do?,16 +I want to close my account & I will never do business with you again.,55 +Can cash be used in physical locations to top up?,58 +"Hello, I tried to top up with my card, but it didn't work. I just got it a couple days before and it works fine. What's the deal? Can you check into this?",59 +"My card has been pending for a while, what should I do?",45 +How can I locate the virtual card?,40 +I can't find the money I just added to my account.,47 +Is my card payment reverted?,53 +What happened to the transfer I did?,5 +When I exchanged currencies the value of my money changed.,76 +Is it possible to top up with Google Pay?,2 +Can you tell me what I need to do for the identity check process?,69 +I would like to receive my salary in a different currency. How does that work?,50 +"I tried topping up my account but it failed, can you help me?",59 +I tried to make a transfer and it failed.,35 +My disposable virtual card won't work.,72 +A payment I made is for a wrong amount can you help me correct the mistake.,8 +I see a reverted payment on my account. Why has this happened?,53 +I bought something this morning and the payment is still pending,45 +I have a charge for something I didn't buy.,16 +My card rejected a cash withdrawal. Why?,26 +"Hi, I am unable to use my card in ATM. I had tried my card in two ATMs but both ATMs declined it. Could you please check my account?",26 +"I deposited some cash but it hasn't shown up in my account yet, what's going on?",6 +Can my salary be received and transferred to my current currency in my country?,50 +How do I unblock my card?,49 +I sent money and the recipient has not received their money after two weeks.,66 +What is the rate for exchange fees?,31 +"My transaction history is looking a little off. I have been charged twice for multiple different purchases, and would like to have those duplicate charges refunded.",63 +"I just went through a old statement and noticed that a very large payment went through and i did not make it. It was from a few months ago, can I still dispute the payment?",28 +What's the cost for exchanges?,31 +"I sent money to someone but they haven't gotten it, what's going on?",66 +I want a refund for an item,52 +Can you tell me why I was charged $1 for a transaction?,34 +Can I get a card in the EU?,24 +I forgot my PIN and now it is blocked.,49 +Can I revive a physical card.,43 +Do you take checks?,58 +I must change my address.,30 +Why was I charged a fee? I thought shopping was free?,15 +Why doesn't it work when I use American Express to try to add money to my account?,54 +I just initiated a transfer but I'd like to cancel it.,8 +"I only made one transaction at this place, but it's appearing multiple times.",63 +My money transaction can't be seen by the person I sent it to,66 +Tell my why my top-up is pending.,47 +How much does it cost for a physical card?,43 +From what countries can I use an account?,24 +I would like to change to a different currency.,33 +How much longer is it going to take to get my new card?,11 +What is the function of the disposable cards?,37 +How long does a transfer take to reach one's account.,67 +What currencies do you accept for adding money to my account?,54 +I don't recognize this withdrawal on my statement,20 +The exchange rate is incorrect for my payment.,17 +Is there a possibility to open an account for my sons and daughters?,1 +I'm suddenly getting an error while attempting a transfer that it isn't possible. Why? I've done it before.,7 +Are there any restrictions on where I use this card?,10 +Where is my new card if I haven't received it yet?,11 +The contactless payments are not working.,23 +I am not sure where my phone is.,42 +"Will you accept my credit card, it my only one.",54 +What are the steps I should take to recover my swallowed card?,18 +A refund is taking too long.,51 +Can you explain why my payment was charged a fee?,15 +I could not get the top-up to go through,59 +The disposable cards - what are they for?,37 +Can you tell me what are disposable cards for?,37 +The $1.00 has still not been reverted as indicated in the previous email.,34 +There's a card payment I didn't make,16 +is there a charge on withdrawals?,19 +I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.,52 +I'd like more info on getting a virtual card.,40 +"went somewhere else, need to change details",30 +I tried to top-up but it got denied.,59 +I did a cash deposit to my account but it doesn't show up,6 +What US cards do you accept? I only have 1 other.,54 +Why have I been charged a small fee to use my card?,15 +Is there a transaction limit for a disposable card?,29 +I have a transaction and would like to know if I it's cancelable?,8 +i withdrew cash and dont see it reflected on the balance,46 +How do i find my top-up card's verification code?,71 +Why am I not able to get cash from the ATM?,26 +"I am having a slight problem with my American express in apple play, can you help me fix the problem with top up?",2 +I have not received the completed transaction.,66 +"I was blocked by using the wrong pin too many times, can you help me?",49 +"So much time has gone by, the pending status shouldn't still be there shouldn't it?",46 +How do I verify my new card?,0 +What ID do I need to verify my identity?,69 +I cant get money out of the ATM with my card. I just put my card in the ATM but it will not allow me to take any money out. What do I need to do to fix this?,26 +"If you are waiting for verification, it can take 10 minutes to 60 minutes to get results.You will hear from us once we have it. Please make sure your images are clear and photos of documents are readable. you have to be at least 18 years old and live withing the Economic Area of Europe or in Switzerland in order to open an account.",68 +I forgot the code I need to get into the app.,44 +"Can you tell me how long it would take, to make a transfer from France? I made one 2 days ago and its not there yet.",5 +I need to do a card activation.,0 +I have a new phone number and need to edit my contact information.,30 +"I enetered the wrong information, I need my account unblocked How do I do that?",49 +I withdrew cash but it still shows as pending?,46 +I only have one other credit card from the US. Do you accept that?,54 +It looks like my card payment was sent back.,53 +"I'm trying to verify my top-up card, but I can't find the code...?",71 +Which ATMs accept Mastercard?,3 +I would prefer a Mastercard.,73 +Why would my payment still show as pending?,45 +"Sort your top up out please! It's been pending since an hour already, can you please make this go through asap I really need the money",47 +What are then rules on beneficiaries?,7 +why hasn't my virtual card arrived?,40 +The rate of exchange for my cash withdrawal is wrong.,76 +When will my new card arrive?,11 +I would like a virtual card...how do I get one?,40 +Are you going to charge me to top up my card?,57 +Would I be able to get a second card?,39 +Is it possible for me to set up separate accounts for my kids?,1 +I have a card payment which shows as pending,45 +Why is my top-up showing as cancelled?,61 +I have a direct debit I didn't set up,28 +There is a payment showing on my app that I didn't do. Will you please cancel this payment and refund my money ?,28 +Is it possible to change my pin if i am out of the country?,21 +Why is my transfer still pending after all this time?,48 +One of my transactions needs to be canceled.,8 +Why isn't top-up working? My top-up money disappeared after I saw that it was successfully transferred. Is it gone? Where did it go?,61 +Can I set my own top-up limit?,60 +I received the wrong exchange rate for an item i bought.,17 +I want to add money automatically when I travel.,4 +I need to deposit money to my account,65 +I need to see where my money came from.,70 +When will my card be here?,12 +My statement shows different transaction times.,63 +Tell me how a top up would be reverted.,61 +What is the time frame that it usually takes for a transfer to come through? I have a friend needing it immediately but it has yet to come through.,66 +I just got my new card. How can I activate it?,0 +Please tell me how to verify my top up card.,71 +How do I top up with a cheque?,58 +Please tell me what this direct debit in my statement is,28 +What are the steps I need to take to cancel a transaction?,8 +Why did my card payment get declined?,25 +How do I dispute a direct debit on my account?,28 +I no longer want this can i cancel my purchase?,52 +My top up is still pending,47 +Is there a way to modify my details?,30 +Can I use top-up with Apple pay?,2 +Is it free for top ups?,57 +"Hi, Yesterdays i was unable to do online shopping as it was getting declined. Today I am facing the same issue. Please help me in this respect.",27 +how soon will my card arrive?,12 +Does transferring money have a fee?,64 +"The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash?",46 +"If I top up by transfer, am I going to be charged?",56 +Seems like my top up has been cancelled,61 +Could you assist me in finding my lost card?,41 +Is the top-up amount unlimited?,60 +What exchange rate will I receive?,32 +What does it mean if it says that my payment is pending?,45 +I would like to be assisted with the activation of my card.,0 +Where do I access the auto top-up function?,4 +"How do I activate my card, so that I can start using it?",0 +Why hasn't arrived yet a transaction I did to my friend?,66 +My refund is not showing.,51 +Show me where I can see the PIN?,38 +"How long does it take for transfers to process? I sent funds to a friend, and she says that she has not yet received anything.",66 +Why is my exchange rate wrong?,17 +Tell me why I need top-up to be verified?,71 +I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer?,66 +Exchange fee help?,31 +Can I get an actual card,43 +I got notified that my top up has been reverted. Why?,61 +What's the problem? My card keeps getting declined for top up. I need to know what is going on.,59 +"I can't transfer any money from my account to my friend's account, it keeps rejecting it. Can you tell me why? I have enough funds in my account to transfer.",35 +"After I make a payment, how long will it be before it transitions from ""pending"" to complete?",45 +need to know if there is a maximum i can top up,60 +Do yo charge a fee for exchanging foreign currencies?,31 +What do I need for the verification check?,69 +How long does it take for a top-up?,47 +I ordered my card but it hasn't been delivered yet,11 +Tell me what the steps for the identity checks are,69 +I noticed that there's a payment on my card that's pending.,45 +I made a payment with my card and it hasn't changed. How long do you think this will take?,45 +"When I attempted to make a transfer, it failed.",35 +How do i activate my card,0 +Will there be any extra fees if I exchange currencies?,31 +Can I track the card you sent to me?,11 +I am interested in cancelling a purchase,52 +What is this extra €1 fee about?,34 +"lost card found, want to put it back in app",13 +How much extra will I be charged for exchanging foreign currency?,31 +I question today's exchange rate for rubles into pounds. I was hoping for a better return.,17 +"for god sake, just delete my account i am sick of this",55 +"Which card would I get, Visa or Mastercard?",73 +My card is about to expire. Are there any costs with a replacement card? How quick do you mail it to me?,9 +Which merchants accept this card?,10 +I don't know the code for the app.,44 +How much will I be charged for a cross-currency exchange?,31 +How many currencies can I have money in in my account?,36 +How often can I top up my account?,60 +Is there a number to call to get my pin unblocked?,49 +How would I change my details?,30 +After purchasing an item I noticed the exchange rate was incorrect.,17 +The app declined my top up. What did I do wrong?,61 +Is there a charge for receiving money?,56 +What steps do I need to do to delete my account?,55 +I've just moved and I need to change my details,30 +How long will it take to verify my account?,68 +I don't want to give you all my identify details.,74 +Can I pay with my card anywhere?,10 +When will my top up be approved?,47 +how many uses are the disposable cards good for?,29 +why has a transaction to a friend been delayed?,66 +I checked my account and see that funds were deducted from a seller I didn't approve of. Can you help me understand?,28 +The date my card expires is coming up,9 +Can I see where my money came from?,70 +Why was I charged for transferring money?,64 +Can I get some help activating my new card?,0 +I tried to get cash but it was declined!,26 +Whats the max I can top up,60 +Where is the cash deposit I made?,6 +My card is broken,14 +How do I re-order a damaged card?,14 +How do you come up with your exchange rate,32 +"Need a new card, mine is expiring.",9 +What is preventing me from adding a specific beneficiary?,7 +How can I get my PIN unblocked?,49 +An ATM machine didn't return my card.,18 +I've never been to that store. That's a fraudulent charge.,16 +can the delivery be specific to my needs?,12 +"I asked for a certain amount of money from the ATM, but it gave me a different amount. Less than what I asked for.",75 +Can I have a duplicate second card?,39 +What countries are you issuing cards for?,24 +I have been trying to make transfers to another account but I keep getting a declined notice. I have checked all of my information more than once and my information is accurate.,27 +I attempted to enter my pin to many times.,49 +How long does it take for a top up to be approved?,47 +How do I sign up for a card if I'm in America?,24 +What is the closest ATM?,3 +I don't see my card anywhere in the app.,13 +A transaction shows duplicate times.,63 +Why hasn't my card payment cleared yet?,45 +Do I need to set a limit on auto top-up?,4 +I would like help to revert a transaction I did this morning,8 +Why isn't my id verified?,68 +What are my options for holding money in multiple currencies?,36 +I ordered something online a while ago and I haven't gotten it. I would like a refund.,52 +"There's an extra fee on my statement, why is that?",34 +"The other bank confirmed a transfer I made, but this account is not reflecting it yet.",5 +is there a way to fix my top up,59 +What are the countries you support.,24 +I think someone stole money from my card,20 +how do I link an old card?,13 +How come I did not get a virtual card yet?,40 +My phone was stolen! What do I need to do?,42 +"When I look at my statement there is an extra fee, that is for what?",34 +has my card payment been reverted?,53 +how come my withdrawal rate is wrong for my cash withdrawal,76 +What's the foreign exchange rate I will receive?,32 +What is the wait time for delivery to the US?,12 +"It says that my payment is pending, what does that mean?",45 +"I have a cash withdrawal that says it's pending, why?",46 +I still haven't gotten my new card. When will it get here?,11 +What sort of restrictions are there for the disposable cards?,29 +Why is the refund not on my statement?,51 +Is American Express supported for adding funds?,54 +I need help with understanding why my card is not working.,14 +There is a payment done with my card which i definitely did not do.Never seen that name before.,16 +I do I top up from my Apple Watch?,2 +how long should i wait ti activate my card,0 +What's going on with my card? I've tried multiple times and it never goes through.,14 +What do I do if my Google pay top up isn't working?,2 +"I was transferring some money to a friend, which I thought would be free, but I see there is a charge. What's up with that?",64 +How long does it take for the transfer to go through?,66 +What currencies can I exchange?,36 +"The transfer finally worked, but how long does it stay pending?",48 +Is there a problem with the top up system? My transaction hasn't gone through properly,47 +We want to start a college fund for my daughter.,1 +I tried updating my balance by cheque yesterday but it doesn't seem to be working. Shouldn't that be faster? Please check my account something has gone wrong there.,6 +I noticed on my online statement that an ATM withdrawal I made early is still pending. Is this accurate?,46 +Can my friend send me money?,50 +I purchased something abroad but the exchange rate is incorrect.,17 +I pulled cash from the ATM earlier. Why is it still pending if I already have the cash?,46 +How long will my payment be pending?,45 +How long does it take to receive my card?,12 +"If I need delivery on a certain day, is that something that could be accommodated?",12 +what are the reasons I have to proof my identity to you?,74 +I am still waiting for a money transfer to process.,48 +How do I delete my account now,55 +i entered my pin in wrong and got it frozen. how many tries do i have,26 +My card has not come in the mail yet.,11 +I think the exchange rate is wrong for my ATM withdrawal,76 +How simple is it to transfer money into my account?,65 +I really want a physical card. How do I get one?,43 +I'm not happy with the services I'm getting with this company. Can you please delete my account?,55 +"I received the wrong color and size, can I return it?",52 +I believe my exchange rate is incorrect,76 +How much does a transfer cost?,56 +Can I deposit money using Apple Pay?,2 +I need a quick transfer from China. How long would that take?,67 +I need more physical cards.,39 +How do I top-up my card with a cheque?,58 +I can't remember what my password is,44 +"Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once,second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and was declined?",63 +How much is the charge to top up via credit card?,57 +Could you tell me why my cash withdrawal was declined?,26 +I have a trip coming up and want to add money automatically.,4 +My money I added isn't on my card.,59 +"I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number is the right one, I've checked that several times already.",66 +Can I add a card to back into the app?,13 +I moved and need to change my address.,30 +I got charged a fee that shouldn't be there from my cash,19 +Can you send me the actual card?,43 +I found the card I thought I lost this morning. Can I reactivate this card?,13 +What types of foreign money can be used with this service.?,36 +What is the disposable card for?,37 +How many top-ups can be approved?,60 +€1 was in my statement as an extra fee.,34 +"I bought something online a couple days ago, sent the money immediately online but the seller says it's still not there yet. How long do EU transfers actually take?",48 +"If I have already completed a cash withdrawal at an ATM, is it normal for it to show as a pending transaction on the app?",46 +I really need to know how to change my pin.,21 +I have a payment in my statement that is off,16 +What do I do to Top up my card?,62 +I dont have a pin,38 +I haven't seen the cash yet from the cheque I deposited.,6 +I'm not sure if my pop-up went through.,59 +I deposited money but my balance hasn't been updated yet.,6 +Why was I charged more than I should have been?,34 +What is the charge for exchanging currency?,31 +Please help me with my card payments which keeps getting reverted whenever i do online shopping. I am having this problem since last two weeks.,53 +I was charged an extra pound.,34 +How can I hold and exchange fiat currencies?,36 +Can you tell me the names of the fiat currencies that I can use at your institution?,36 +What currency is acceptable for a top up?,54 +Is my account accessible even though my verification of my identity has not passed yet?,74 +I think my top up was reversed.,61 +what is the amount of disposable cards I can have?,29 +I can't see my refund in my history.,51 +It won't let me activate my card.,0 +"I should only have one charge, but it shows two.",63 +My statement shows and extra 1$ that was charged to it and I would like to know why.,34 +I am very upset that i went to use my new card today and it kept getting declined. Why is this happening and what do I do to not have it declined?,25 +I would like to dispute a payment I didnt make,28 +Should I order a new card before I freeze my original one?,22 +Why am I being asked to verify my identity?,74 +Why couldn't I get cash from an ATM?,26 +What are some of the restrictions that the disposable cards have?,29 +why would a merchant refuse a payment,53 +What should I do if my phone is lost or stolen?,42 +Why is my transfer more expensive than I thought?,64 +What does a 'pending payment' mean?,45 +There is an unauthorized payment in my statement.,16 +How does someone else top up my account,62 +"Hi, I'm trying to purchase a flat and I'm needing the first payment for the mortgage to go through on the flat I'm trying to buy. For some reason I keep getting an error.can you assist in making this transfer? What is going on?",35 +How do I know what the exchange rate will be when I make an exchange.,32 +"Hi, I lost my phone yesterday, what can I do to stop someone using my account on it?",42 +"I received my Virtual card information, but was unable to use it to make a purchase. Why did this happen and what can I do?",72 +What should I do about a direct debit that I did not set up?,28 +Help! I think someone has made a cash withdrawal with my card!,20 +What is the charge for paying with my card?,15 +How long does a payment usually show as pending? Is it normal that mine is still pending?,45 +You operate in which countries?,24 +"my cash withdrawal is pending, why?",46 +My card is showing multiple charges for the same items on my recent statement. I was wondering what actions of needed to take to fix this issue,63 +My wallet got stolen a couple hours ago and now I've seen there already is a withdrawal. Help this is absolutely urgent I don't want to loose more money,20 +Are EUR exchanges allowed?,36 +Can I get a card in person?,43 +There is a charge I don't recognize.,16 +Visa or Mastercard?,73 +I received my salary in the wrong currency. How do I change this?,50 +How can I transfer money to a beneficiary?,7 +I would like to terminate my account.,55 +How can I prove I am me?,69 +How much are you going to charge me if I top up my US card?,57 +Yesterday I had my phone stolen. Please advise what I should do.,42 +"I just got a new card, and I want to know how to activate.",0 +My app says that I'm not verified.,68 +Where is the closest ATM to me?,3 +There is a 1£ charge that appears as pending on my statement. What is that? I haven't purchased anything for a pound there.,34 +I urgently need to transfer something from China. How long can I expect it to take?,67 +"What is this card payment, I do not recognize it.",16 +Which cards are accepted for topping up?,54 +I need another card for a member of my family. Is this possible? How soon can I get one?,39 +"I put in a payment a while ago and it has still not cleared and is showing up as ""pending"", how long does it take to clear?",45 +I believe my card payment has reverted,53 +I was issued a new card a week ago but still haven't received it. How long will it be until I receive it?,11 +Why was my transfer request decline?,27 +"Unable to complete transfer, states 'declined'",27 +Do top-up limits exist?,60 +There has been a charge pending on my account statement that I can't figue out it's for a dollar.,34 +Can I use my social security card as a form of identity?,69 +My bag got stolen with all my cards. Can you please cancel my card and send a new one?,41 +Under what condition will my payment revert?,53 +I want to transfer some money from my other bank account into this one.,65 +Can apple pay handle top up exchanges?,2 +Why are you charging me fees for using my card?,15 +How do I order another card?,39 +I tried activating my card and it doesn't work how do I solve this problem?,0 +How much does currency exchange cost?,31 +Is my card lost? I am still waiting for it to be delivered.,11 +Why is there a fee added to my statement?,34 +What's up with verifying top-ups?,71 +Why did my top-up not get approved this time?,61 +I noticed a duplicate charge on my statement.,63 +I am having trouble verifying my id.,68 +Can I create my own top-up limit?,60 +Where can I activate my card?,0 +Can I use my account although the identity verification has not been accepted yet?,74 +The balance hasn't changed yet after depositing a cheque with some money.,6 +Any extra charges for exchanging currencies?,31 +"My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?",61 +"I got a new card, how do I link it?",13 +I am so angry right now! I went to the ATM and did not get the correct amount of money I chose to withdraw. How could this happen? I need my money and want to know how I can get it ASAP!,75 +How can I receive a virtual card?,40 +I have a fee showing from last time I used my card.,15 +My card is due to expire,9 +Please help. There is a payment in the app that isn't mine.,16 +How do I know where the funds come from?,70 +"I have used my account abroad for a while without any fees, why am I being charged additional fees all of a sudden?",64 +I bought something with my card and I was charged a fee,15 +I used the wrong account.,8 +What US credit cards do you accept?,54 +"my card details could be stolen, as i didnt make these transactions",22 +I think my card is lost. What do I do?,41 +I would like to cancel my previous transaction,8 +Can you tell me how to get AUD not GBP?,33 +Why have I been charged more than once for the same transaction?,63 +I made a bank transfer and the balance hasn't updated yet.,5 +Why can't I add any beneficiary I choose?,7 +What do I do if my card was stolen.,41 +"I have a US credit card, will you accept it?",54 +I would like to know what your exchange rates are.,32 +I topped off my card is that something you will charge me for?,57 +I have an unauthorized direct debit on my account,28 +"I'm looking in the App and can't find my PIN, where should I look?",38 +How long does it take for a money transfer to show up?,48 +I looked at my statement and found a payment I and found a mistake.,16 +I think there was an error in your exchange rate.,17 +Are there any charges for using a bank card to top up,57 +"Hello, is there any way to double check my card? I have never had issues with withdraws in the past, but this morning on the way to work it was unexpectedly declined.",26 +Do you accept US credit cards?,54 +How can my friend give me money?,50 +Can I get information on topping up?,57 +I was overcharged a pound.,34 +I need several disposable cards made per day.,29 +My purchase used the wrong exchange rate,17 +How do I link an existing card?,13 +I tried to use the ATM with foreign currency. The conversion rate applied was wrong.,76 +"I want to link to my card card with you, how?",13 +"Hi, I am unable to see transaction in my account which i made couples of hours ago from my UK account. Please help me in this.",5 +Do I get a mastercard and visa?,73