diff --git "a/banking77/validation.csv" "b/banking77/validation.csv" new file mode 100644--- /dev/null +++ "b/banking77/validation.csv" @@ -0,0 +1,2504 @@ +text,label +Do you give refunds?,52 +How long will it take to have my card mailed to me?,12 +"Using Google Pay, can I top up?",2 +How do I transfer funds directly from my credit card?,62 +My balance was not updated after transferring money.,5 +Where do I go to fill out the identity form?,69 +Is there a way to see where my money originally came from?,70 +I made a purchase and was charged at the wrong foreign exchange rate.,17 +Can I get my money back on an item?,52 +I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet?,26 +Does Apple Watch support the topping-off of my account?,2 +I need to update my address.,30 +Is there anything to do because my phone was stolen?,42 +Why was there a fee for paying by card?,15 +"When I was traveling abroad, the exchange rate was applied wrong.",17 +Online banking is not showing my cheque or cash deposit so the balance is incorrect.,6 +how do the cards work?,37 +I'm still waiting for my new card.,11 +"I want to top up by using a credit card, which ones do you support?",54 +How do I cancel a recent transfer?,8 +Is there a fee for topping off a US card?,57 +Why are the things I bought earlier today still showing as pending?,45 +Are there any limits to were my card is accepted?,10 +Can I use my account even though the identity verification has not passed yet?,74 +Cash withdrawal was incorrect at ATM.,75 +When I got cash I was charged an extra fee! Explain!,19 +"I want to reactivate my card, I thought I had lost it but I found it.",13 +There's a payment in my history I don't recognize,16 +I don't know what's going on but all of my transfers keep getting declined. I have checked over the recipient details twice. These details are all correct.,27 +Will you assess me more fees if I top up with an international card?,57 +"My card payment is showing up as pending for a very long time, what's going on with that, it should be going through at some point?",45 +"My bag was stolen from me yesterday, so I can't use any apps or anything. I need some help.",42 +I am having some difficulty verifying my id.,68 +My card shows a cash withdrawal I don't recognize.,20 +Please delete my account immediately.,55 +"Hae there, I have a transaction that is in progress despite the fact that the ATM was not working, what do I do to avoid being charged?",46 +Is there a fee for topping up a card?,57 +"Everything I have was stolen yesterday making it so I don't have access to the app, what should I do?",42 +Can I change my PIN in Austria?,21 +Why was I charged an additional $1?,34 +I received less cash than the amount I specified in the ATM.,75 +I would like a card please.,43 +i cannot get virtual card to work,72 +Which currencies do you handle?,54 +How do I deactivate a stolen card?,41 +Is there a specific source that the exchange rate for the transfer I'm planning on making is pulled from?,32 +Are currency exchanges free?,31 +I have a cash withdrawal that I do not recognise.,20 +How do I go about getting a virtual card?,40 +Is there a limit to auto top?,4 +I seem to of forgotten my passcode.,44 +Can you tell me where to find top up by cash deposit?,58 +Do i have to verify who I am?,74 +"Hello, I didn't receive the right amount on my ATM transaction, the app shows the correct amount how can we fix this",75 +Can I do a SWIFT transfer?,56 +I am still waiting for a transfer to show,48 +Why would my card payment not work?,25 +I got an unexpected charge on my transfers. How can I correct this?,64 +Is topping up unlimited?,60 +How long will my most recent transfer take to go through? The recipient needs the money urgently.,66 +how long does it take to reflect in my balance a top up,47 +It appears my transfer was declined.,27 +I exchanged cash when traveling and the rate was incorrect.,76 +How long will it take for my cash withdrawal to no longer show as pending?,46 +"I tried to take out some money from an ATM earlier today and it was declined. Looking on my screen now, I still see that it's pending for that amount. I didn't actually get that money, so I don't want it processed on my account.",46 +How can I fix this? There is a double charge on my account.,63 +I need to get hold of a physical card?,43 +Do you take both Visa and Mastercard?,73 +Where do I scan my card?,13 +"If I were to transfer, what would the cost be?",56 +What do I do to verify my source of funds?,70 +Why should I verify the top-up?,71 +I see cash withdrawal activity in the app that is not mine.,20 +I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.,26 +Is there an extra fee for using an ATM?,19 +"If my account is low in funds, can I set an auto top-up?",4 +Where is the PIN number found?,38 +Can I have my account add money automatically in certain intervals?,4 +How long will a transfer be pending for?,48 +Is it possible to dispute a debit payment from a couple of months ago.,28 +I think someone is using my card without my permission!,22 +Can I add a card that I just found (again) to the app?,13 +Who can I speak with regarding a lost card?,41 +is there a reason i need to verify top up,71 +What do I have to do to get the contactless to work?,23 +I've deposited a check but the cash isn't showing that it's there yet.,6 +Where can I find a Mastercard ATM?,3 +Why haven't I gotten my new card?,11 +How long does it take for a refund to appear?,51 +I think someone stole my card number and brought stuff in different places that I have never been to. I need to suspend any further purchase on my credit card.,22 +I didn't set up a direct debit payment on my account.,28 +Will I see fees from adding money with an international card?,57 +I withdrew money from the ATM and was overcharged. It said nothing about an extra fee.,76 +Can I use your app to exchange USD for GBP?,33 +Which locations can I withdraw money from?,3 +How do I get a new card sent to China?,9 +"Hello, a few days ago I transferred my rent check to my landlord, however, he is saying that it has not gone though. On my end everything looks fine and I double checked the account number. Is there anything else that could be holding up the check?",66 +I need a new card.,39 +What do I do if I can't get my card out of the ATM?,18 +I checked on google and the exchange rate you are using is really bad. Can you update it?,17 +I needed $100 but all it gave me was $20.,75 +It seems like a transfer is pending.,48 +I need to find the card I received in the app.,13 +There is a refund missing.,51 +I see a direct debit transaction in the app that is not mine,28 +I need to activate my card.,0 +Can the card was sen to me be tracked?,11 +My top up isnt working,59 +I am required to make several disposable cards every day.,29 +I just realized I made the wrong transaction yesterday. Would you please make it correct?I need it by tomorrow.,8 +I can't get into the app with the passcode.,44 +I want to be sure that everything is okay here. I just made a transfer from a UK account and it is still not showing up. How long does this typically take?,5 +I have a payment that has not gone through yet,45 +Where do I go to verify my identity?,69 +"My card's expiring a month from now, should I place an order for the new card?",9 +I don't understand why I'm being charged for using my card.,15 +"Not living in same place, need to change details",30 +There is an urgent thing that I need to transfer from China. Approximately how long will it take?,67 +What should I do if my card payment was cancelled?,53 +where do I go to top up with cash?,58 +"I would like to re-activate my card, it was previously reported lost but I found it this morning.",13 +"Do you charge for cash withdrawals? I want to get my hands on my own money and you appear to be charging me for the pleasure! Why is this, you'd never get this with my high street bank!",19 +I withdrew $100 but only received $20,75 +Is the exchange rate current?,32 +What fees to you have for top ups?,57 +Should i uninstall the app before i try it again?,23 +I attempted to get money in cash but it was refused!,26 +Do you support fiat currencies?,36 +Why is the purchase I made this morning still pending?,45 +Can my PIN changed remotely without visiting a bank?,21 +"i tried using a virtual card for a hotel but it didn't work, why not",29 +how can i add money to my account if you don't accept cash,58 +why do i have a failed transfer,35 +Why hasn't my cash been deposited yet?,6 +I noticed that i got charged extra for using the card.,15 +i havent got my card,11 +Can I get my friends to add money to my account?,62 +I need immediate assistance in canceling a transfer which was a mistake. Please help me quickly so this does not go through.,8 +"My card isn't working at all, I need assistance. It's really frustrating.",14 +I did a payment but the app cancelled it.,53 +I need a disposable virtual card. Please tell me how to order one.,37 +How are exchange rates calculated at this bank?,32 +oh my god I lost my card! what should I do?,41 +"top up google pay, is it possible?",2 +"I put cash in my account, but I don't see it.",6 +The app doesn't think it's me.,68 +I made a purchase and would like to get a refund for what I bought can you have the money put back in my account?,52 +Do you convert to Euro?,36 +What value can I get for my currency?,32 +The app is showing a payment I never made.,16 +I tried the wrong PIN too many times.,49 +Do I get charged if I am receiving money?,56 +How do I get extra physical cards?,39 +"I noticed my card payment was cancelled, can you tell me why?",53 +What's the normal time frame for a transfer from a UK account? After just making a transfer it doesn't appear at all. I need to know if things went okay.,5 +What are the charges for topping up US card?,57 +How many days do I have to wait for the transfer to reach my account?,67 +Why is there a fee on a card payment?,15 +Do I need to do something to get a new card once it expires?,9 +Do you process SWIFT transfers?,56 +are there any exchange fees,31 +I want a real card,43 +Why is my 'top up' not showing up in my wallet?,62 +Please could you give me a refund,52 +Why isn't a refund showing on my statement?,51 +"I need my PIN, where is it?",38 +At what age can I open an account?,1 +Is there a limit to my top-up?,60 +I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP,20 +How do i cancel a charge?,8 +I have been charged twice this week for a couple of things on my card. Can you please check this out for me and return the double charged items back?,63 +"I tried topping up using my card, but the money is gone?",62 +I'm not verifying my identity.,74 +Are you available in my country?,24 +i tried to do a transfer to an account but it didn't work,7 +What do I need to do to link my new card for my account?,13 +What are the current exchange rates?,32 +Why have I not received a virtual card yet?,40 +How many different cards can I have for my account?,39 +"A few weeks ago, a strange transaction was made on my account by a seller I don't know. I am quite sure I didn't do it and will like for you to check it for me.",28 +I am locked out from entering my pin.,49 +What is the extra fee on my statement?,34 +Hello. I checked my transactions and saw I was double charged for a restaurant visit. Can I get my money back?,63 +If I top-up by using a trasfer are there charges that applied?,56 +Can I have more disposable cards?,29 +I have a payment that hasn't went through yet.,45 +Is there a reason why top-up needs verifying?,71 +I deposited a check yesterday and im not seeing it posted yet in my account. why is that? can you look into it?,6 +It looks like my top-up was cancelled,61 +Why is there are there two of the same transaction?,63 +I seem to be unable to make any transactions.,14 +The cheque I deposited isn't showing in my account,6 +What am I going to need in order to verify my identity?,69 +I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.,27 +The exchange rate for foreign ATM currency is wrong.,76 +My card won't physically work.,14 +i cannot find my card PIN,38 +Money transfer help? How long?,67 +I will be traveling and want money to be added automatically in certain intervals. Is this possible?,4 +Is it right that I've been charged for transferring money?,64 +Is there a limit on the number of times I can use a disposable card?,29 +What do I do after the ATM takes my card.,18 +How long is the transfer?,67 +I asked for more cash than what was received,75 +Cash I did not get showed up in my account,20 +Can I get a card although I'm not in the UK,24 +"As I double checked that I have the correct account details that i submitted , they're right for sure. Transfer is still pending so far.",48 +I have an unknown charge.,28 +How often am I able to top-up?,60 +Please explain to me how to know where my funds are from.,70 +My card payment has been pending for a long time now. Why is it taking so long to take. It should have already made it through.,45 +Why is a transfer I have still pending?,48 +I withdraw money abroad but I didn't get the right amount.,76 +i have yet to get my pin,38 +Is there a way to undo a transaction?,8 +Seems like my transfer was declined how come?,27 +I didn't see the money I added to my card.,59 +What is the proper way to activate a card?,0 +There are a couple of payments with my card shown in the app that I really didn't make myself. What's going on with this?,16 +Could you please tell me why my card payment didn't work?,25 +How do I receive a virtual card?,40 +I tried entering my passcode and it isn't working. Can you help?,44 +I can't remember my passcode.,44 +Can you tell me which cards and currencies are supported?,54 +Can my account me accessed by a thief? I was mugged.,42 +Can I add to my account using a cheque?,58 +Will my transfer be done soon?,48 +How do I top up by card?,62 +"Now that I have my card, how do I connect it to the app?",13 +How can I fix my card if the contactless function didn't work this morning?,23 +I went to do a transfer and it was declined.,27 +wheres my pin,38 +Why won't my top up go through?,61 +When will a transfer from the US post?,67 +Why have I not gotten my new card?,11 +Do you need to know my first and last name?,74 +Can my password be reset if I do not have it?,44 +Please specify any limitations that come along with disposable cards.,29 +Can currencies be exchanged on this app?,33 +Can you show me how to verify the top-up card?,71 +What should I do after I've moved and need to update my personal details?,30 +Can I top-up automatically?,4 +My top-up hasn't happened yet.,47 +My disposable virtual card was rejected.,72 +How do I transfer money into my account?,65 +Is American Express accepted?,54 +What does it mean if my payment has been reverted?,53 +Show me how to activate my card,0 +How will I know what the exchange rate is?,32 +A while ago i requested a refund from a seller. I keep checking my statement but I have not been refunded yet. I'm confused why i haven't gotten my money back yet but I need your help getting it please.,51 +"Hi, Please help me to request cash back. As i have been withdrawn money from ATM, but i got wrong amount. in Application its showing the amount i have been charged through.",75 +How can I close my account?,55 +There was a fee charged when I paid with my card.,15 +Where do I find our how to get a physical card?,43 +Why would my card payment be cancelled?,53 +In a recent withdrawal I received less cash than I expected to receive. Did someone make an error with the exchange rate?,76 +How do I order a new card? The current one is about to expire.,9 +My payment was stopped,53 +Tell me why there is a charge on my cash withdrawl.,19 +can you top up your account automatically,4 +What happened to my top-up? I think it was cancelled.,61 +How can I top up my account and which currency can I use?,54 +Hi - I have made a transaction to my new landlord but unfortunately it shows on my end but not on the landlord's end. The numbers are correct. Can you confirm when that will go through?,66 +How soon will I get my card?,12 +"I think my card is expiring, what happens then?",9 +Can I mail in a check to top up?,58 +"My money's disappeared from my account! I topped up the other day and it was there, but now it's not. Help?",61 +I withdrew cash and was charged,19 +What is the most I can top-up?,60 +Am I limited to what ATM I can use my card?,3 +I have been overcharged.,63 +Will there be a charge for exchanging foreign currency?,31 +The app reverted my recent payment,53 +Can I choose between Mastercard and Visa?,73 +Where is the transfer that I did?,5 +how to recover my passcode,44 +"Why won't you take my transfer, I keep getting an error message.",7 +My payment's stuck on pending.,45 +Why am I being charged for ATM fees?,19 +I could not transfer to a beneficiary,7 +How can I verify my top up?,71 +Does google play offer the service to Top up?,2 +I need to transfer some money to a friend who is in urgent need of some fast cash. How long will it take before she can use that money?,66 +Are there any top-up limits involved?,60 +want a new card what are the fees,9 +Please tell me how to get a card if I reside in the US.,24 +The app is showing a direct debit transaction that I did not perform,28 +"No transactions are being accepted, what's wrong with my card?",14 +"I cannot seem to buy something online with my card? the payment comes back, what's going on?",53 +"Do I need to select a preference to receive my salary payments in GBP and, if so, where?",50 +When will the money show in my account?,67 +I just got married and need to change my name on the account,30 +What is the fee on my statement for?,34 +"I recently deposited some money into my account, but it still isn't showing up. What's going on?",6 +My card payment was cancelled it seems.,53 +Are there any disposable virtual cards?,37 +They is a payment I don't recognize on my statement.,16 +It shows that the transfer on my account wasn't allowed.,7 +Is there a way to make my money usable in another country?,33 +I need help proving that this is really me and to verify my identity.,68 +How long will it take to urgently transfer something to China?,67 +What other currencies can I hang onto?,36 +"I did a payment with my card but seem that didn't work, it's still listed as pending since a while ago. When does this actually go through?",45 +Why is my PIN blocked?,49 +How do I active this card?,0 +Can you transfer money to your card by bank transfer?,65 +How do I find the code needed in order to verify my top-up card?,71 +There is a withdrawal in my account I didn't make.,20 +"Hello, my transfers are getting failed continuously, in spite of the fact that all the recipient details are correct. Please advise.",27 +I wanted to purchase some crypto. The app will not let me. What's going on here? I really want to make this exchange.,7 +Why was a fee changed for my transfer?,64 +"I only have one more US credit card, is it accepted?",54 +What is the top-up limit for my card?,60 +I just got my card and cannot get it to work.,0 +I got the incorrect amount of money given to me from my account,75 +Is there a charge for getting more cards?,39 +Can I change my name? I am not married.,30 +The currency exchange rate was wrong for a purchase I made.,17 +How to modify my details.,30 +My top up is pending still,47 +"So, I was under the impression that you have an offer for crypto top up. This doesn't seem to be working. Now, the money has just disappeared from my account. What is the deal?",61 +I tried to get funds in hard cash but it was rejected!,26 +My atm withdraw is stillpending,46 +Tell me what ATMs take this card.,3 +How long does a transfer take?,48 +My card won't work right now.,14 +Can you track my card for me?,11 +Is the exchange rate the same on weekends as the weekdays?,32 +How do I know if i need a disposable card?,37 +I need my card immediately.,12 +I don't think I made this transaction on my statement,16 +I am looking to delete my account. I'm not happy with the service provided by you.,55 +I tried to used my card in a shop and the transaction was declined.,25 +How long does it take for a top up to go through,47 +"I keep checking to see if I've received a refund that I requested from a seller, but I'm not seeing the refund. I need you to help me get the refund.",51 +What do I do to activate?,0 +Show me how can my friends top up my account.,62 +My rate is not right when I used my card in a different country's money.,76 +"I'm interested in holding and exchange for flat currencies, what do you support?",36 +I didn't get a PIN yet. What gives?,38 +How can I change my password?,44 +What is the refund process?,52 +How do I use my card if I lost my phone?,42 +Why am I charged whenever I withdraw cash?,19 +Do you have support for flat currencies?,36 +Do I have a $1 extra fee on the statement?,34 +is it possible to get a refund for something I purchased?,52 +My card was stolen. What do I need to do?,41 +What are the charges if I exchange foreign currency?,31 +"I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.",66 +I tried to make a transfer like five different times. Why won't your system let me? Is it broke?,35 +What's my limit for topping up?,60 +What do I do after my card expires?,9 +How do I actually obtain a card myself?,43 +How do I go about unlocking a pin?,49 +how do I get my card to show in the app?,13 +Can I get an account for my son?,1 +I think my card is broke it's not working anymore,14 +Will I know which exchange rate I will get?,32 +When will my deposit from this morning show up?,6 +How long do I wait for a transfer from the United States?,67 +"I want to reactivate my card, I thought I had lost it but found it again in my jacket.",13 +I want to get few more physical cards,39 +I recently bought something abroad but the exchange rate is incorrect. Why?,17 +Can I use my virtual card to complete transactions for memberships?,72 +Why is my transfer taking so long to complete?,66 +My transfer was declined. What might the reason be?,27 +i cannot seem to activate card,0 +"The transfer keeps failing - I tried to transfer some money to friends this morning but it keeps getting rejected for some reason, I have no idea why",35 +I just made an order and noticed an extra fee. Why have you charged me this without informing me?,15 +I am unable to use my card for some reason.,14 +I wanted to know why there is a transfer of mine pending.,48 +"I need a hand here, I need to top up cash.",58 +My card is showing the same transaction over and over again.,63 +Why has transferring money resulted in a charge?,64 +"I was out today looking forward to paying with my new card, turns out the payment kept getting declined. This is really sad, what's going on?",25 +I'm panicking! I lost my card! Help!,41 +Please explain why my top-up hasn't been processed yet?,47 +"I bought something in another currency, but the exchange rate was incorrect.",17 +I got money overseas and the exchange rate was wrong,76 +Someone has been using my card. There are unfamiliar transactions on there. Can you freeze the card to keep this from happening?,22 +When do I set up my card PIN?,38 +How does identity check work?,74 +Waiting for the cash I deposited this morning still,6 +I want a refund for my item,52 +In what way can I change my PIN and where do I need to be?,21 +When can I expect my card to arrive?,12 +I need assistance completing a transfer. I'm trying to purchase a flat and need the money for the initial mortgage payment. I keep getting an error and the transfer is not going through. What is going on here?,35 +I had an unexpected fee,64 +Can you tell me what currencies I can use to add money?,54 +"My cash withdrawal is showing as pending, why?",46 +Can I setup top ups in advance?,4 +Explain why my top up would be reverted.,61 +Can I have my card activated?,0 +I lost track of my card,41 +I am worried that too much time has gone by for a transfer to be completed.,66 +Show me the amount of transactions I can do with a disposable card.,29 +Explain the extra fee on my card when paying.,15 +What flat currencies do you use for holding and exchanges.,36 +Is there a problem with the payment that I see is still pending?,45 +How fast can you fix an error in payment? I made a payment in the wrong account yesterday and it needs to be adjusted by tomorrow for my rent.,8 +I want to cancel my card. I think someone else is using it.,22 +I want to link my new card. Can you help?,13 +I would like to make sure it is delivered on a certain date.,12 +When should I expect my card to arrive?,12 +I need someone to find out where my money has gone to? It has disappeared. I completed a top up earlier and seen it had went through. Since it has now disappeared I need to know what's going on.,61 +I haven't received my cash yet.,75 +how do i setup my apple pay,2 +Can i get money in my home currency at some ATM ? As I am on holiday and bit concerned because i do not have any cash with me . Is it possible to withdraw without any additional cost.,76 +I made a cash withdrawal earlier and it's showing as pending. What does that mean?,46 +how do i track the moeney,70 +"I changed the currency, but why is it costing more?",17 +"For my account, how do I transfer money in?",65 +What are the rules for using disposable virtual cards?,29 +"My friend wants to send me money, can she?",50 +How long does a top-up take to go through?,47 +Can I use SWIFT transfers?,56 +Why can't I take money from my account?,26 +what countries can i use my card in,24 +There are funds in my app that I did not receive.,20 +Can I change my details because I moved?,30 +Can I have a mastercard?,73 +Why is the exchange rate wrong for my cash withdrawal?,76 +I attempted to top up my account but it's been frozen in a pending state for well over an hour now! Is this normal? I'm a new customer and this is my first time doing this. I assumed it would be done quicker than this.,47 +Why am I still waiting for my refund,51 +I need to reverse a transaction,8 +What's the maximum amount I can top up my card with please?,60 +I would like to activate my card.,0 +"I was overcharged at an ATM while on vacation. I needed cash so I had to use it, but your charges are outregous and I wish I would have known beforehand.",76 +Can you explain why I am now getting charged a fee for using my card?,15 +Will I be charged for adding money using an international card?,57 +How do i set up auto top-up?,4 +"Hae, I already completed my 3D secure authentication when I tried the crypto top up but it's still not working for me. I also don't understand what happened to the money in my account",61 +i don't see the top-up verification code anywhere,71 +I tried to top up and suddenly my money disappeared,62 +I made a purchase with my card and I was charged a fee for using it,15 +I want to talk about an order that I placed a long time ago and have yet to receive. I demand a refund due to lack of delivery of the product! I refuse to pay for something I never got.,52 +"For the identity check, what kind of documents do I need to have?",69 +"How long do EU transfers actually take? I recently bought something online a few days ago, sent the money immediately online but the seller says it's still not there yet.",48 +What does it mean if my cash withdrawal is pending?,46 +Can I order a new card? Mine is about to expire.,9 +I am not able to see the card PIN anywhere?,38 +Is exchanging currencies one of your app services?,33 +Why was I charged a random fee for a transfer I made?,64 +Are your cards supported in the EU?,24 +Why does a cash withdrawal show as pending?,46 +I am still currently waiting for the cash that has been deposited into the account this morning.,6 +Where do I find my code to verify my top-up card?,71 +"My PIN got blocked, help.",49 +Tell me if there is a top-up limit.,60 +I have to quickly transfer something to China. How long will it take to arrive there?,67 +How much will I be charged for exchanging foreign currency,31 +How long should I wait for top up go go through ?,47 +what was the $1 fee i got,34 +Why is my cash still pending that I put in ATM?,46 +how long does it take to get my card i am in a rush,12 +where can I see who sent me funds,70 +why did my payment revert,53 +I need to know where do my funds come from,70 +I lost my passcode.,44 +I would like to receive a refund for something I bought.,52 +I'm having trouble with proving my identity.,68 +How much is it to send out additional cards?,39 +I want to return an item for a refund can I do that?,52 +"My new card isn't in my app, how do I get it in there?",13 +"Help, your app is showing a larger WD than I actually did earlier at an ATM.",75 +I have no idea why but my transfers keep getting declined. I have double checked all the recipient details several times already and they're definitely correct.,27 +My cheque is taking a while,6 +How long should I have to wait before I see the transfer in my account?,67 +i tried to withdraw money but was told i didn't have funds,26 +Please delete this account.,55 +Is my card accepted anywhere?,10 +How to order a virtual card,40 +what is source of my money,70 +Is it possible to order a virtual card?,40 +What happens if a merchant doesn't accept you payment?,53 +How do I exchange currencies with this,33 +Can I transfer my salary if its in GBP?,50 +"If you to to account, hit activate, and follow the instructions, you can activate it in just a few seconds.",0 +I couldn't complete card activation.,0 +How long is a transfer in the pending status?,48 +I cannot use my PIN.,49 +When will my money be in my account?,67 +I no longer have my phone.,42 +There is a weird payment in my statement.,16 +Help me. My transfer was declined. How could this happen?,27 +I cant prove who I am,68 +How can I find out about an extra fee on my statement?,34 +Why was I not able to complete my transfer?,35 +How can receive a physical card,43 +How much does it cost for additional cards?,39 +I'm in China and need a new card. Please help.,9 +"What are my options for topping up, automatic and/or manual?",4 +When will a cash withdrawal show up?,46 +Does your app allow currency exchanges between USD and GBP?,33 +Is there a limit on making disposable cards?,29 +Would I be able to refund an item?,52 +I wanted to take out $100 but I only got $20.,75 +How come I can't put money in my top up account?,61 +Lost password,44 +Why isn't the recipient seeing the transaction? I just sent the money.,66 +Is there a reason my new card hasn't arrived?,11 +Why was I charged extra on my app?,34 +How do I know when my new card is going to arrive?,11 +How long before transferred money shows up?,5 +"Can my daughter also have a card issued in her name, but linked to my account?",39 +When will my transfer finish pending?,48 +"I have done a transfer within the country the day before yesterday, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that already.",66 +Any charges applicable for new card?,23 +Has there been any activity on my card today?,41 +Can I make an account for my daughter?,1 +there were two of the same charge to my account,63 +What exchange rate is it?,32 +I saw a fee on my app from one of my payments and I wasn't sure where it came from. Is there a way you can tell me when there's an additional fee for my payments?,15 +I am seeing in the App a payment that its not mine,16 +I would like to use cash to make a top-up?,58 +"I am at the ATM and tried to withdraw 30 pounds and it only gave me 10 pounds, what do I do?",75 +What are the steps of verifying an identity?,69 +I am not able to verify my id. Why?,68 +I need my card delivered as soon as possible.,12 +Why would a merchant revert my payment?,53 +"My phone was stolen, what should I do first?",42 +I am trying to transfer and it has been stopped why is that,7 +My card stopped working. How do I check if there is a freeze on it?,14 +"I just saw the exchange rate you use, but it's so bad that I can't believe that it's the official interbank exchange rate! Is this truly the official interbank exchange rate?",17 +What's the earliest time to receive my card?,12 +My card payment had the wrong exchange rate,17 +please cancel the transaction,8 +I did a transfer. What is the extra fee?,64 +My cash withdrawl has the wrong rate of exchange.,76 +Is there a charge for a physical card?,43 +I want a refund on the things i bought,52 +Can I receive my salary with this in another currency?,50 +"I had a cheque deposited, but I don't see my money yet?",6 +Can I track the card that you sent me in the mail?,11 +There is payment showing that I didn't do.,16 +I think the exchange rate was incorrect.,76 +"Transferred to account is not successful, help please?",5 +Could you inform me as to why I have been charged a higher fee for doing banking abroad.,64 +Why did the transfer fail when I attempted to do it earlier?,35 +I wanted to know about a pending dollar that is on my statement.,34 +I need more than one disposable card,29 +I messed up and made a transaction using the wrong account.,8 +Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.,53 +I tried to withdraw cash from the ATM machine and it did not work. Can you tell me why?,26 +I cannot seem to use my card.,14 +How do I get a card if I live in the US?,24 +Can I choose between Visa or MasterCard?,73 +"Hi, during online shopping payment is getting declined yesterday and today as well. Please check the issue.",27 +Can this app take my salary?,50 +Where is this card accepted?,10 +I have a service fee that I've never seen before. It showed up after I bought something from an international seller online.,64 +My card is no longer lost. How do I enter it back into the app?,13 +Can my friend send me money if it is not in US dollars?,50 +"It looks like someone besides me ordered something with my card, what should I do?",22 +How can I tell if my top-up has been cancelled?,61 +I got charged two times for a transaction,63 +What's the wait time for European transfers?,67 +What apps can I use to top up my account?,58 +I want a backup second card. Is this possible?,39 +Is there a way for you to find out why my account was deducted from a seller when I didn't approve of it?,28 +I had transferred some money but the balance hasn't changed.,5 +I have a strange transaction on my account which appears to pertain to a cash withdrawal I made outside Nandos in Leeds. What is that for? Is it fraud?,19 +can my husband open an account and transfer money,50 +I want to take back my transaction,8 +"I got a card, how do I get it in the app?",13 +There are a couple of payments with my card shown in the app that in reality I didn't make. Maybe someone has access to my card?Can you check whats the issue ?,16 +Can I cancel an order if I haven't received the item yet? And how can I get my money back? Please help. Thanks.,52 +How do I delete an account?,55 +What was the $1 charge for on my statement?,34 +why hasn't my virtual card come yet?,40 +"I need to delete my account, please.",55 +Will you charge me more if I top up with an international card?,57 +My payment had a wrong exchange rate.,17 +I was needing you to see if the exchange rate is correct from when i got cash,76 +Problems with my top up,59 +"i needed money for a night out with the girls but i was declined, why?",26 +"My card has been stolen. I reported it with the police, but I need to report it with you as well.",41 +I got a €1 extra fee in my statement,34 +"I do not need GBP, I need AUD, how do I convert it?",33 +Have a payment that I haven't done.,16 +Which cards and currencies are supported?,54 +Why hasn't the money I transferred into my account shown up yet?,5 +Why does my card continually get declined? I thought I had enough money in there but I've tried several times now and it still isn't working.,27 +Will you charge me for topping up with a European card?,57 +Why did they charge me an extra $1?,34 +Where's the button to top up with a cheque?,58 +I still haven't received my card in the mail,11 +Where can I check to see if there will be a fee added to my payment? Are there specific instances that will result in a fee added?,15 +Payment I didn't do.,16 +Why is a transaction still pending?,46 +How do I edit my details?,30 +Why does my transaction have an added fee?,34 +How do I know where my money comes from?,70 +Please tell me about disposable cards.,37 +Why did I get charged extra?,15 +How do I go about getting hold of a virtual card?,40 +Why do you need so much id info from me?,74 +What is the charge for receiving a SEPA transfer?,56 +My statement has a payment that I do not recall making,16 +Why am I being charged for transfers? Are they not free?,64 +Why wasn't my card payment accepted?,25 +A duplicated payment was made for something.,63 +Can you please tell me why my transfer failed?,35 +Can I increase my top-up maximum?,60 +How can I order my card?,43 +My salary is in GBP - what should I do?,50 +How can I tell if there will be a fee added to my payment or not?,15 +I see a direct debit that isn't mine? How can I get my money back?,28 +Help me close my account.,55 +want to know how to get virtual card,40 +There is a missing transfer on my account,5 +I bought something in another country but the exchange rate is wrong,17 +I lost my card n need a new one.,41 +"My PIN is locked, how do I unlock it?",49 +I noticed that there was an extra charge fee on my account. Could You explain to me why?,64 +Can I use a different bank ATM than my own?,3 +I made a transaction this morning but I need to revert it now.,8 +I tried to withdraw $100 but only got $20. What happened?,75 +"Can you help me with my card, I think it's broke.",14 +I would like to know what the restrictions are for the disposable cards.,29 +How high is the exchange fee?,31 +How much will it cost me for a SEPA transfer?,56 +how can i transfer money from american express card,54 +What are the top up fees for using an European bank card?,57 +May I get one of your cards? I live in the EU.,24 +Why did my top-up fail?,59 +I got charged a fee for transferring money.,64 +on my statement there is a payment that I don't recognise,16 +What countries have access to this service.,24 +"My Netflix subscription says that there is an issue with my card information, but I thought everything was fine. Why would it be declined?",14 +Please help me delete this account.,55 +I answered so many questions about my identity. Why do you need this info?,74 +Am I charged for receiving money?,56 +"My card will expire soon, When do I need to order a new one?",9 +Can you tell me what the exchange fee is?,31 +What is the reason my cash withdrawal is still pending?,46 +I have made several unsuccessful attempts to make a transfer. I'm getting frustrated at getting error messages and it not going through.,7 +My phone has been lost or stolen,42 +"Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee!",19 +I have not received my pin yet,38 +I'm trying to use my Apple Watch to top up my google pay. Do I need a special app?,2 +How do I check security settings using the app?,14 +What happens if the ATM doesn't give the right amount of money?,75 +How do I access the option to top up?,4 +Can you lookup my password?,44 +Why isn't my refund showing up in my statement?,51 +I have duplicated transactions on my statement,63 +When will my pending payment finish?,45 +My pin isn't here yet,38 +when does my balance update for a transfer,5 +How long will it take to deliver to the US?,12 +My phone has been stolen. How can I make sure no one uses my account from it?,42 +My card payment has had the status of pending forever. What is the issue? It should have gone through at some point.,45 +When will the money from my bank transfer be available?,5 +I'm seeing a direct debit payment that is not me.,28 +I would like to know the countries you are offer services in?,24 +"You can activate your card in a few seconds by going to account, hitting activate, and just following the directions.",0 +May I order another card?,39 +Is there always a charge when withdrawing money?,19 +Where are you getting your exchange rates from?,32 +My card is missing! Help!,41 +What is the limit on disposable cards?,29 +Can I reset the passcode?,44 +Can I apply for one of your cards if I live in the EU?,24 +I can't input my pin again.,49 +I would like to cancel my account.,55 +Will I be charged for transfers?,64 +I did a payment but it was reverted by the app,53 +do you offer refunds? i would like to return purchase.,52 +If I make a mistake can I cancel the transaction?,8 +Do you offer services that hold money in different types of currency?,36 +How to I switch my money for the money used in another country?,33 +"I did not receive my purchase, how do I cancel it?",52 +I just got an error message saying my transfer is not possible? Why is that? I've transferred money before and it worked without problem,7 +Will this app allow me to exchange currencies?,33 +Can I get a card if I don't reside in the UK?,24 +My top-up was cancelled and I am writing to ask if I need to complete the 3D Secure authentication section before I submit it.,61 +How long will my top-up stay pending?,47 +I made a transfer but my balance hasn't been updated,5 +Is there any way to cancel a recent transfer? I did not mean to make it and need to make sure it does not go through.,8 +I have a payment that is still pending,45 +Will the PIN come separately?,38 +How come my money hasn't shown up yet?,66 +I see some transactions that I don't recognize. I think someone stole my details.,22 +I changed my mind on something I purchased through you and I need the transaction canceled and a refund as soon as possible. Can you help me please?,52 +Where can I locate my PIN at?,38 +How can I find out the source of my available cash?,70 +are you sending me my card?,12 +Will I be charged any fees if I want to add money with an international card?,57 +"I live in the EU, can I get one of your cards?",24 +How much time do transfers typically take? I sent money to a friend who needs it urgently. It's been hours and has not gone through.,66 +"Is there something wrong with my top up I did an hour ago? it's still pending. I need that money, i cant afford to wait or have it come back to me.",47 +how to get new card after atm eats it,18 +I want to cancel a transfer I just made.,8 +What all is needed for the identity verification?,69 +What does a pending cash withdrawal mean?,46 +Can I top up using my apple watch?,2 +"I'm going to travel, can I have it add money automatically in certain intervals?",4 +Where can I go to find out how to verify my identity?,69 +I was unable to activate my card.,0 +"When I use my card, it says decline?",25 +How much can I top up on my card?,60 +It is common for an international transfer to take 2 days or longer? I made a transfer from France 2 days ago and I have not seen it yet.,5 +Can I change or hold different currency?,36 +Would I have to pay anything if I need an additional card?,39 +I need my card activated.,0 +Why is a payment I made reverted back to my account?,53 +I am just waiting on the completion of the transaction.,66 +Can I exchange an item for a refund?,52 +Please explain the exchange rates.,32 +Do I need to order a new card before it expires?,9 +What is the fee for a foreign currency exchange?,31 +Can I top up with Google Pay?,2 +When I was in a restaurant today my card was declined and payment wouldn't go through and I need help. Can you fix this?,14 +How can I transfer money into my account?,65 +I do not feel comfortable verifying my identity.,74 +Does it cost extra to exchange foreign currencies?,31 +I need to know which flat currencies are supported by you.,36 +This card is accepted by what businesses?,10 +"I need to make a purchase online, where is my virtual card?",40 +Why does a top- up need to be verify?,71 +Why does the same transaction appear multiple times?,63 +"My app says I made a withdrawal, but I didn't.",20 +What should I do once my card expires?,9 +I can't log in with this passocde,44 +"The exchange rate you're using is terrible - this can't be the official interbank exchange rate, can it?",17 +with what can I verify my identity?,69 +Why was I charged extra when paying with card?,15 +How long do money transfers take? My friend really needs the money i sent a couple of hours ago but it's not there yet.,66 +is there something blocking me from making transfers,7 +"I'm really concerned because I only made one transaction, but it's appearing multiple times.",63 +Am I able to order a disposable virtual card?,37 +"Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.",27 +I was declined when I tried to withdraw cash!,26 +"I made a payment a while ago and it is still showing as ""pending"" in the account. How long will this payment take to complete?",45 +"Something is wrong, my top-up is gone and I don't know what happened to my money.",61 +"I was doing a transfer and received a ""decline"" message.",27 +"I used to know my password, but not anymore.",44 +I used an ATM and there was an extra charge.,19 +I have a second credit card from the US. Will you take it?,54 +How do I link the new card that I just got from you guys?,13 +I can't get the card itself to work.,14 +Why wouldn't my withdrawal go through?,26 +how come i was declined,26 +Why did withdrawing money cost me extra?,19 +Who do I call to cancel a transfer?,8 +Why is my refund missing in my statement?,51 +"Help, I was charged twice!",63 +How can I trade currencies with this app?,33 +Is there a charge for getting cash?,19 +I need to know what these extra charges are on my statement?,34 +"While on vacation in Spain I think someone saw my PIN and I now need to change it, can I do this at an ATM in Spain?",21 +Where can I go to get my PIN unblocked?,49 +"Can Google Pay be used for top up, please help?",2 +How do I deactivate my account?,55 +Where do I find a virtual card?,40 +How old does my daughter need to be to have her own account?,1 +Is there a way to link cards if I have one of yours?,13 +Why didn't this transfer work?,35 +"I topped up and went to buy something, but it says that my funds are pending. Is there a way to quicken this process?",47 +I need to update my demographics.,30 +What can I expect if I use bank transfer to top up my account?,65 +My top-up is still pending,47 +There is a cash withdrawal in my account that isn't mine.,20 +Looks like my card payment was cancelled.,53 +What do I need to bring for identification?,68 +There's a $200 withdrawal on my statement that seems fishy to me.,20 +Will the system automatically update once there is no more money left?,4 +I used my card top-up but all of the money is missing.,62 +My cash withdrawal shows as pending still.,46 +Do I have a Visa card as an option?,73 +Last week I put a cash deposit into my account and it is still isn't there.,6 +The card payment didn't work,53 +Where is a Mastercard ATM?,3 +how to get virtual card,40 +I'm not sure how to complete the identity checks process.,69 +Can you assist on apple watch top ups?,2 +I need my refund,51 +What does my daughter need to open an account?,1 +Why is the payment showing as pending from things I bought this morning?,45 +A seller is stating that they haven't received money yet when the money has already deducted from my account.,53 +What will I need to configure if my salary is in GBP?,50 +Can you tell me where I can order a disposable virtual card?,37 +why is there a fee for a payment on my card?,15 +"My PIN is unlocked, what do I do?",49 +"Would you please unblock my pin? I don't know why, but it's blocked.",49 +Are there steps I need to take before my card expires?,9 +What factors effect the exchange rate?,32 +When will I get my new card?,11 +I have tried sending a standard transfer five times and it hasn't gone through. What is the problem?,35 +I use this card all the time so why did it get declined at the store today?,25 +When I was drunk I got my card stuck in your machine because i mis-typed my PIN. What do I need to do to get it restored?,49 +Which ATM's can I use to make a withdrawal?,3 +My transfer is still pending,48 +Why can't my transfer complete?,35 +How can I change my old pin to a new one?,21 +What steps do I need to take to exchange currencies?,33 +What will my exchange rate be?,32 +Can I purchase with cash or cheque?,58 +"Okay, I found my card, can I put it back in the app?",13 +"What did you do with my money??? I just topped up, I saw the money was there, but now it's gone!! What did you do with it?",61 +How do you Top Up on the apple watch?,2 +How come a fee was charged when I tranferred money,64 +"my payment was rejected, do you know why?",25 +What if I don't verify my identity?,74 +I entered the wrong pin too many times and now I think it's blocked. What do I do?,49 +Why was I charged an extra fee when using the card?,15 +"Hello, I see that I have been charged an extra $1 on my app. Could you please provide me with a reason for this charge?",34 +"I found my card in my jacket this morning, so can I reactivate it?",13 +"I've use this account all the time, including over this past month, to pay for things from my new place abroad. I'm a really good customer, so why do I suddenly have new fees? I should be rewarded instead of charged more fees.",64 +"Why can't I transfer my money into someone else's account? I should be able to do so right? Why does it keep rejecting my transfer? There's no reason, all my info is correct and the money is there.",35 +What is the point of verifying a top up?,71 +Is exchanging currencies a feature of the app?,33 +I took out some cash from the ATM but it is still showing the transaction is pending.,46 +what are your exchange rates at?,32 +I am seeing a direct debit I wasn't aware of.,28 +Why is there a fee associated with card use?,15 +Where do I activate my card?,0 +I need to dispute a direct debit.,28 +Why is my card payment still pending? It should have gone through already.,45 +Why was my transfer charged a fee?,64 +" +Where can I withdraw money from?",3 +Would I be able to open an account for my daughter?,1 +My account shows I made a debit payment to someone that I can't recall and would like to find out who the payment was made to.,28 +How do I to up by card?,62 +I see a direct debit transaction that I didn't make.,28 +I made a payment that's pending. Will it go through?,45 +"I was suppose to be getting a refund for something I purchased a while ago, but It still hasnt been applied to my account. When will I get my money back?",51 +Please help me regarding a direct debit in the app that I don't recognize.,28 +"My card is expiring soon, How do I order a new card?",9 +Why hasn't payment gone through yet?,45 +"I made a bank transfer earlier from my UK account. I don't see it yet, can you check the status?",5 +After I transferred money the balance remained the same.,5 +explain the interbank exchange rate,32 +Do you accept Visa or Mastercard?,73 +My transfer didn't arrive to the recipient,66 +The exchange rate for my electronic payment is incorrect.,17 +Please help me. I am still waiting on a refund.,51 +Is there a reason my top-up has been cancelled?,61 +My topup got reverted. Please let me know if there is any issue in system.,61 +after going over my transactions for the last couple of months I noticed a pretty large charge that I know I did not make. I know it's been a while but can I still dispute this charge?,28 +How do I report fraud on my card?,22 +is there a way to change name?,30 +The exchange rate is incorrect for my cash withdrawal transaction.,76 +Can I use my account without verifying identity?,74 +I entered a typo when I was transferring money and now I've sent it to an incorrect account. This is so bad! I need it cancelled now.,8 +Do I get a card to keep in my wallet?,43 +I am looking for my top-up verification code and cannot find it.,71 +I want to transfer money into my account,65 +Who is giving me my money?,70 +I made a deposit in the ATM and it has not cleared,46 +How do I use a cheque to top up?,58 +I would like to get a Visa card,73 +phone is gone,42 +is it just visa or can i also use mastercard?,73 +Why is allowance not being given to my beneficiary?,7 +how do i get a pin for my card,38 +disposable virtual card can be ordered where?,37 +"Since I got married, I need to change my name.",30 +How long does a bank transfer take to show up in available funds?,5 +Would it be possible for me to get a second card?,39 +Please check my payment from last Saturday as I feel I have been overcharged on the exchange rate. Thank you.,17 +What is the cost and time frame of getting a new card?,9 +I need to add money to my account. Can I do so via bank transfer?,65 +I think the currency exchange that's been applied is wrong.,17 +I need help with some transactions in my account that I dont recognize or remember purchasing. Im not sure if the name is just different or what. Should my card be put on hold while the issue gets figured out to be safe or is it ok?,16 +"There is a pending payment on my account, what does this mean?",45 +Do you have a list of the cards and currencies supported?,54 +Why was my new card declined?,25 +I want to transfer money. How do I do that for my account?,65 +I attemped a transfer and it didn't go through.,35 +Is there a fee for topping off by transfer?,56 +Which fiat currencies are supported by you?,36 +What cards do you offer?,73 +Where can I do a cash withdrawal?,3 +Do you have an age requirement when opening an account with your service?,1 +Why does my statement have an extra fee?,34 +"I am seeing in the app, some cash witdhrawals that I did not authorize.",20 +Transfer could not be completed due to being declined.,27 +What needs to be provided for identity verification?,69 +Why was I charged for payments? You didn't warn me about additional fees.,15 +I was attempting to top up with my card but the money has vanished!,62 +My app was on the phone and I was mugged. What do I do?,42 +How long will the transfer take?,48 +Why can't I see a transfer to my account?,5 +My exchange rate was wrong for an Item I bought!,17 +"I was charged a fee when withdrawing cash, can you explain why?",19 +Do I need to go to a physical bank to change my PIN?,21 +Why hasn't my payment gone through?,45 +I used my card to get cash then I was charged a fee that I shouldn't have been charged.,19 +Why i'm I being charged an extra pound,34 +Why is there an extra €1 fee in my statement?,34 +How many cards can I have?,39 +What fiat currencies can I use for holding and exchanging?,36 +Why am I seeing a transfer fee on my bank statement?,64 +How do I auto top-up?,4 +"I think my top up may have been reverted, what do I do?",61 +"I was charged twice for a restaurant, can you take the second charge off?",63 +"My cash withdrawal was declined, why?",26 +How many times can I make a top-up?,60 +I would really like a physical card.,43 +I lost my phone. Can I disable to app?,42 +Is it possible to change my PIN?,21 +I tried to buy something over the Internet yesterday and got a declined error. I tried again today and got the same message. What is the issue?,27 +Can i choose a specific delivery date?,12 +Why do you require identification documents,74 +"I have a Visa and Mastercard, can I use these?",73 +There is a payment that i made that i noticed has not gone thru yet. Can i ask why?,45 +I was charged a fee for withdrawing cash.,19 +I made a transfer and the person I transferred the money to didn't receive the right amount? Why did this happen and how do I get the rest of the money to them?,64 +"I only received $20, but I requested $100.",75 +I didn't do a payment and I have it now.,16 +Which ATMs am I allowed to get money from?,3 +Something is wrong with my top up and I can't see it. How do I find it?,62 +What do I do if my phone is stolen?,42 +The ATM only gave me 10 pounds when I withdrew 30. What do I do?,75 +Good afternoon. I made a transfer from my UK bank account. I haven't seen anything on the account in the pass few hours. Please check the account to make sure everything is fine.,5 +What do I do if my card gets broken?,14 +I'm worried my card might be lost in the mail? How long does it usually take to arrive?,12 +I need to change my address,30 +Why would a cash withdrawal still be pending?,46 +Card payment is showing as pending,45 +How do I see the source of my money?,70 +How long should I wait for the card to arrive?,12 +Looking at my account I've noticed a charge that appears to still be in progress. I had attempted to get money out of the machine earlier but the machine seemed to have been broken. I never received my money so will you please look into this for me? I don't want to be charged for money I never actually received.,46 +My PIN isn't working.,49 +i transfered and yet it is still pending,48 +I am from X but am traveling to Y - how do I get currency for Y?,33 +Are there any express fees if i want my new card faster?,9 +I didn't receive the amount of cash I requested for the ATM.,75 +I got double charged!,63 +Is there a reason a payment is showing complete on my side but the person who is receiving it has not gotten it?,66 +How do I activate my card to start using it?,0 +How long will it take for the cash I deposited this morning to show up?,6 +I prefer Mastecard.,73 +I just realised I made the wrong payment yesterday. Can you please change it to the right account? It's my rent payment and really really needs to be in the right account by tomorrow,8 +"that fee should not be there, you charged my cash for an unnecessary thing.",19 +Cancel a transaction,8 +Can you tell me what this cash withdrawal is?,20 +My statement indicates I made a payment to an unfamiliar merchant.,16 +how much will I be charged for making a transfer?,56 +"Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying ""they did not receive my payment"" then the payment was returned to my account. so I would like to see why it did that please.",53 +this verifying the top up is annoying,71 +I am reluctant to use ATMs international because I don't get an accurate exchange rate,76 +What do I do about a debit on my account that I didn't make?,28 +My withdrawal from the ATM was cancelled.,26 +I need more money in my account. Can I add more by transferring?,65 +"Apple pay is not accepting my American Express card, can you assist me with this problem?",2 +How do I find out what countries you service and what countries you do not?,24 +Can I use my account before my Identity verification has passed?,74 +Does it cost extra to send out more than one card?,39 +Is it possible that my card payment was reverted?,53 +Can you please explain the topping up transfer process?,65 +How long do I have to wait for a US transfer?,67 +to cash withdrawals charge me?,19 +"I topped-up my account, but I don't think it went through.",47 +An item I bought had the wrong exchange rate applied.,17 +What should I do if I want to get another card for someone in my family?,39 +What can I do if my passcode won't work?,44 +"I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet. Can you check on your end to see if the money has reached you guys?",51 +Do you think you're asking for too much information about me?,74 +Why do I need to verify the top-up?,71 +Remove my account immediately.,55 +I am still waiting for the cash to be returned from a cheque I deposited!,6 +Why does it still charge me even though I was unable to withdraw money from the ATM?,46 +"I deposited a check, but haven't received the funds for it.",6 +i withdraw cash from the ATM and was charged a fee,19 +I was unable to transfer to another account.,7 +How long does it take for me to get my new card?,11 +How does on apply fora refund on an item he ordered? I ordere an item and have not received it yet so i want to cancel it and get a refund,52 +I can't see my top up in my wallet!,62 +My daughter needs to open account.,1 +Is it free to send out more cards?,39 +Is there a fee when I add money to my international card?,57 +"I want to deposit funds, what payments are accepted?",54 +I want to deposit my check to top up my account,58 +I am missing my refund.,51 +How do i verify my card?,71 +Why am I unable verify my id?,68 +I made a purchase but never expected to see a fee charged for the transaction.,15 +My statement shows a strange direct debit.,28 +Why are you charging me for ATM withdrawal? It has always been free before.,19 +I tried using my credit card with top up but it didn't work! I thought it was supposed to?,59 +Are you going to charge me to collect the money?,56 +Do you have any top-up limits?,60 +How long will a transfer take from Europe?,67 +Please tell me why the same transaction is showing up on my account more than once.,63 +I didn't know there was a charge for tranferring. What is the charge?,64 +What is the process to create a disposable virtual card?,37 +Is there something wrong with the transferring functions? I keep trying to transfer funds and only get an error message.,7 +"My PIN can't access my card, can you help?.",49 +What are the benefits of a disposable card?,37 +"I got my American Express in Apple Pay, why is top up not working in my country?",2 +I'm unhappy with the exchange rate your cash transactions.,76 +"Although I transferred some money, it has not as of yet, arrived.",5 +Can I change my PIN online?,21 +How can I prove the source of my funds?,70 +What's wrong with my card? The clerk at the grocery store said it was declined.,14 +"If I lost my phone, how can I stop someone from accessing my account through the app?",42 +I would like to know how to work out where my funds came from?,70 +My card wants to be topped what do you guys support?,54 +How do I go about transferring money into my bank account?,65 +Where is the verification code display?,71 +Tell me how to renew my new card?,0 +Does it cost much or take long to get a new card? Mine is about to expire.,9 +Do you support all countries?,24 +I am quite aggravated that I ordered online almost a month ago and I never got my package and I paid for it. I would really appreciate it if I could get a full refund back now.,52 +Why am I being charged a hidden fee?,15 +It's been some time since refilled the top-up.,47 +"I prefer using Mastercard, can I substitute?",73 +"I have moved to a new house and set up a rent payment to my landlord, it was supposed to be in her account a few days ago but it hasn't arrived. I definitely sent it to the right place, can you confirm where the money is?",66 +"I tried to withdraw cash, but got declined!",26 +I would like to better understand why my pass-code is not working.,44 +How can I periodically check the delivery of the card you sent?,11 +Verifying the top-up seems like a hassle.,71 +"I would like open a second card for my daughter, how can you assist me?",39 +Where is my top-up generated from?,70 +Help me order a new card that's going to be expired soon.,9 +Are you Visa or Mastercard?,73 +Can I have money of different country of origin.,36 +How long is the wait for my card?,12 +"I made a mistake when sending a payment, sending it to the wrong account number (with a typo) - can you please cancel the transaction?",8 +Why have I been charged an extra pound?,34 +My money I had was gone and I could not get gas!,62 +How can i get a refund for something i just bought?,52 +My card payment wasn't accepted.,25 +Can I track my card while it is in the process of delivery?,11 +Is there something wrong with my ATM Card? Tried using it earlier and it did not work.,26 +What documents do I need to get together to verify my identity?,69 +I need to report a stolen card,41 +"My card is going to expire, what do I do?",9 +Can i get payed through this system?,50 +Can I unblock my PIN in the app?,49 +Why is my refund not showing up on the statement?,51 +I still don't have a card. How do I get one?,43 +How do I start auto top up?,4 +"I just got a card, how can I add it to the app?",13 +do i need to add money before i order a card,43 +Are there restrictions on new cards in China?,9 +What should I do if my smart phone is lost or stolen?,42 +What do I need to do for the card activation?,0 +When will I get my money? It's been too long.,66 +Are there virtual cards,40 +I think there's been an unauthorized cash withdrawal from my account.,20 +Why can't I transfer to an account?,7 +why was a transfer declined,27 +Is there a top-up limit?,60 +"Hi, I'm trying to transfer money from one country to another, but it's taking a long time! All the account information is right, so why is it taking so long?",48 +Why cant I send money to a beneficiary?,7 +I did a topup successfully but its not showing in balance. I think there is some problem in system.,61 +I think the exchange rate for the cash I withdrew wasn't correct.,76 +Is there a place to check for fee for payments? I feel like I'm getting charged too much at times.,15 +I'm confused as to why my top-up did not go through.,59 +I have to make several disposable cards per day.,29 +What can I do if I lost my card?,41 +I was not distributed the correct amount of cash that I asked for,75 +My salary is in GBP. Do I need to configure this somewhere?,50 +Does it cost anything to get a new card? Mine's about to expire and I'd also like to know how long it takes to get the new one.,9 +What currencies can I have?,36 +Explain the activation method for this card,0 +may I have a Visa and a Mastercard from you.,73 +What do I do if I cannot access the app?,42 +"In regards to top-ups, can I do them via Google Pay?",2 +"Can I use my account now, even though my identity verification has not gone through yet?",74 +Someone used my card without my permission.,22 +I need help from someone in your department with finding my nearest ATM.,3 +Is my fiat currency supported for both hold and exchange?,36 +Top-up is not working,59 +Can my account be topped-up by friends of mine.,62 +The card PIN?,38 +What is the appropriate age for my child to be able to open an account?,1 +There is a debit paymet that I don't recognize.,28 +I don't understand why my payment was declined. I thought everything was ok.,25 +What places accept my card?,10 +I already have a card and want to link it,13 +"I have lost my phone, what steps can I take to prevent someone using my account?",42 +Do you know which businesses will accept my card?,10 +Got only $20 when I tried to withdraw $100.,75 +Why am I still waiting for a transfer?,5 +I have a new card and I need to activate it.,0 +i need help. I updated my balance with a check yesterday and Im not seeing it. Can you look at my account to see what went wrong?,6 +"I want to reactivate my card, I thought I had lost it but found it again in my jacket this morning.",13 +Where will I get my card?,43 +Can I exchange currencies with the app?,33 +The ATM keeps declining my card! I tried two different ATMs already can you please check if everything is alright with my account??,26 +I got cash abroad and the exchange rate applied is wrong,76 +Is there an alternative to a physical card?,40 +How long will it take for my transfer to arrive?,66 +"I stupidly initiated a rent payment from the wrong account yesterday. It can't be paid from that account, but it really needs to get paid on time. Am I able to move the payment to the right account?",8 +"I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get it to work. Is my card with issue? It's the first time I tried using it.",26 +Is there a reason behind why my transfer did not work?,35 +IS there a fee to exchange currency?,31 +How is the exchange rate doing?,32 +My account says a withdrawal is pending - why can't I take cash out of the ATM?,46 +How long does it take for a transfer to finish pending?,48 +How can I deposit money to my account?,65 +My accounts been charged a payment for something I didn't make.,28 +Where can I verify my identity?,69 +How do I validate my identity.,69 +I want to change my account details.,30 +Why wont the ATM give me cash?,26 +Where can I get a new passcode?,44 +I have young kids. Can they use this service?,1 +Physical cards are what I need more of,39 +Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?,61 +I can't get the virtual card to work,72 +When will you be taking orders for disposable virtual cards?,37 +"I need to refund my item, can you please help?",52 +I tried to top up with my card but it was declined. I was able to a couple days ago and it worked. Is something wrong? Can you check it for me please?,59 +i tried to transfer cryptocurrency into my account but was denied,7 +"I put money in my account a week ago but its still not there, what is happening?",6 +How many disposable cards can I make in a day?,29 +How do I find my new pin?,38 +Where do I go to change my PIN?,21 +Why did I get charged more than once?,63 +I am being charged the wrong amount on my card.,17 +Why has my payment been declined? I paid by card.,25 +I had to pay a fee when buying items with my card.,15 +"After putting in the wrong PIN too many times, I was blocked. Can you assist me in changing it?",49 +"Hey I am standing in front of an ATM here, it only gave me 10 pounds even though I wanted to withdraw 30! Seems like the app has 30 pounds, what do I do??",75 +Exchange rate for my card payment is wrong,17 +I've checked multiple times to make sure the account number listed is the right one after attempting to make a transfer within the country the day before yesterday. The transfer is still not available so can you please find out what is going on?,66 +"Hi, In morning, i was trying to withdraw money from my card, but it got declined. So far it was working fine. Could you please check my card.",26 +Something's wrong my card won't work.,14 +Can I make a withdraw in my home currency at an ATM? I'm on vacation and am a bit worried because I don't have cash with me. Is it possible to withdraw here without any additional costs or fees?,76 +How do I track the card you sent to me?,11 +Can you help me track my card?,11 +"My identity isn't being accepted, what should I do?",68 +How are exchange rates determined?,32 +"Hi! A seller that I requested a refund from a long time ago has yet to send the money into my account, even though I keep checking it. Can the seller be contacted by you guys to see what's going on?",51 +There are funds showing in my app that I did not receive.,20 +Can I have a second card issued to another family member?,39 +Do you work in Greece?,24 +how much does it cost to add money,57 +Why hasn't my friend received the money i sent them yet?,66 +Which fiat currencies can I use through this app?,36 +Does this app exchange currencies?,33 +When will my top up process?,47 +How do I discontinue my account?,55 +Where can I order a card when I am in China?,9 +How does my top-up got cancelled?,61 +How many days until my US transfer arrives?,67 +How can I update my details since I moved?,30 +"I would like to make a purchase, however my card has been declined. I would like to ask the reason for this. The past two weeks, the card has been working fine.",53 +I am having problems with a top-up.,59 +"Hi, I tried to top up my card today and it did not work. I have tried it in the past and it worked just fine but it won't do it anymore. Can you help me out?",59 +How can I link my bank to my top up account?,65 +Do you charge a fee for topping up a card?,57 +"I tried to buy something and it was declined and my transfers keep getting declined, Why?",27 +What are the currencies and cards that are supported with my account?,54 +I want to top up with my Apple Watch.,2 +There was some money taken from my account that I don't remember paying for. Am I able to look up this transaction which was a few weeks ago to see who took out the money? Im not sure I need a refund just want to check to make sure it's legit.,28 +How can I change to my married name?,30 +"It seems like I have been waiting forever for this international transfer. Why is it taking so long? C'mon, it's 2018, things happen at a click of a button. All of the account information is correct, so how long will this take?",48 +When did you start charging to make a withdrawal? How much is it now? I always thought it was free.,19 +"Although I am not located in the UK area, may i still receive a card?",24 +"How come my top-up didn't go through instantly, like it usually does?",47 +"phone is gone, what should i do",42 +Who should I contact if the amount of my withdrawal doesn't correspond to the amount that I tried to take out of my account?,75 +"I tried again to top up my card after doing it a couple days ago when it had worked. Now, it doesn't seem to be working. Can you tell me what the deal is here please?",59 +Can you see my new balance yet?,5 +What is the procedure for depositing a virtual card,37 +I am trying to revert a transcation I did this morning,8 +I need to close my account as soon as possible.,55 +I was trying to purchase some crypto and the app won't allow me to do it. What's the deal with this? I really wanted to complete the exchange.,7 +Can you tell me if I can track the card you sent me?,11 +How will I receive my PIN?,38 +I got some cash out of the ATM over the holiday and it seems that I've been grossly overcharged. I wouldn't have done that if I knew of these outrageous charges!,76 +Is there a top-up fee if you add money in USD?,57 +I am not in the UK can i get a card?,24 +The wrong exchange rate applied to my cash withdrawal.,76 +How to verify top up card?,71 +Where is the top-up card verification code?,71 +If my card becomes expired what can I do?,9 +I made a purchase earlier today but it is still listed as pending- when will it go through?,45 +Will I be able to track the card that was sent to me?,11 +Please let me know what currency I can use to top up my account?,54 +My client was converting their Russian ruble into UK pound currency when they noticed their bill was much too high for the exchange. What happened?,17 +"Hi there, earlier today I tried to take money out of an ATM machine, and something wasn't working. I didn't actually receive the money, but I just checked and it says that the transaction is still pending. Can you tell me what's going on here? Am I still being charged for the withdrawal even though I didn't end up getting any money?",46 +Your machine took my card. How do I get it back?,18 +Can I request a card?,43 +My transfer seems to be too expensive.,64 +Do I have an option between Visa and MasterCard?,73 +Are there discounts for frequent currency exchanges?,31 +How old do you need to be to have an account?,1 +Someone that I had to send money to told me that they didn't receive the full amount I sent them - can you look into this?,64 +Will I be charged for topping up my account using a bank transfer?,56 +I am not able to prove my identity,68 +What source do my fund come from?,70 +"It says ""pending payment?"" Why is it saying this?",45 +I punched in the wrong pin too many times and I'm locked out.,49 +My new landlord is a lier and is trying to rip me off by saying I've not paid my rent when I have paid my rent. What is going on? They say the money hasn't got to them but I see it going out of my account. Can you check that the money went to the right place?,66 +"My transfer did not work, what was the reason?",35 +I made a mistake and need to cancel a transfer.,8 +I completed a transfer that isn't showing up on my account.,5 +How many disposable virtual cards can you have?,29 +I need to change my last name on my account because I just got married.,30 +Does it matter if I use Visa or Mastercard?,73 +is there a limit for top up?,60 +i live in portugal. do you operate here?,24 +Can I get another card?,39 +I haven't received my card and am worried it is lost.,11 +"Given a choice, I'd rather have Mastercard.",73 +Please help! I need a refund on a transaction on something I bought and I need the refund right away!,52 +"I had a duplicate card and bought something and it showed up twice. I canceled my card, how do I get my money back?",63 +My cash transaction isn't showing on my receipt,66 +Do international transfers take longer?? I made a transfer from France 2 days ago but it's still not there yet...,5 +How long does it take to get a refund on something I bought?,52 +I was making a purchase and it was declined and I wanted to know why.,27 +There is a pending transaction on my account for when I tried to get money from the ATM earlier and it did not work. Can you fix this?,46 +I'm going to cancel a purchase.,52 +should i contact customer support if i can't edit details,30 +When will I receive a transfer from europe?,67 +I want to use my American Express for adding money into my account.,54 +Can you provide me a disposable virtual card?,37 +The app is showing that I received alot more money than I actually received from the ATM. This occurred earlier today.,75 +I tried to withdraw cash from your ATM but my transaction was cancelled.,26 +I was spending cash with my card and got a fee.,15 +What are the limitations on the disposable cards?,29 +What are the countries that you operate in?,24 +How can correct Top up with the app to work correctly?,59 +Can I trace where my funds came from?,70 +I don't see the transaction I made to a friend on my account.,66 +How do I verify the top-up card?,71 +I am not satisfied with your service. Close my account.,55 +which identity details are required,74 +"When I received my cash, the exchange rate was wrong.",76 +"I have been doing some online shopping, but when checking out, it keeps getting declined. I tried a few times and it wouldn't work. What could be wrong?",27 +Why is my card payment still a pending transaction?,45 +"I made a big purchase that I regretted and cancelled, the merchant said that my refund was submitted. Can you confirm to me that all of my money was truly returned to me?",51 +How do I know if my top-up went through?,47 +It looks like a payment I've made hasn't made it through yet.,45 +"Hi, My card is getting declined during top-up. As it urgent, could you please resolve this issue, or guide me with other alternatives if any.",59 +"I tried to get money out of an ATM in Notting Hill earlier, but it didn't work. Is my card actually working? It's the first time I tried using it",26 +Is there a limit on how many times I can use a disposable card?,29 +I need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives,59 +"I would like to top up my account with a bank transfer, is that allowed?",65 +Can I change my PIN at a nearby ATM when in Spain? I think someone saw my PIN and I need to change it but am on vacation.,21 +My account shows that I made a cash withdrawal but I cannot remember doing so!,20 +I don't need to transfer anymore and I want to cancel it.,8 +I can't find my card! What should I do?,41 +Is it possible to reactivate the card I thought I lost but found this morning in my jacket?,13 +My cash withdrawal was not entirely complete,75 +how to get new card?,23 +In which countries does your app work,24 +What are the exchange rates you assign?,32 +Why was there a transfer fee on my account?,64 +Why have I been charged for pulling cash out of my own account?,19 +"I want to reactivate my card, I found it after thinking it was lost.",13 +I had a decline on my card. Why?,25 +Which fiat currencies are supported?,36 +How do I change my PIN abroad?,21 +My top-up was declined,59 +I just got a new card how do I get it to start working?,0 +can i get a virtual card online,37 +"I tried and tried, but I could not complete my transfer. Tell me what is wrong.",35 +How is top-up verified?,71 +Is there a way to get around fees,15 +Why was my withdrawal requested cancelled by the ATM?,26 +"Help! I'm missing money, I deposited a cheque but its not showing on my balance.",6 +My transfer failed when I tried.,35 +How do you check my identity?,69 +Cancel Transaction,8 +I can not find my refund.,51 +I was double charged at a restaurant can you take the second charge off?,63 +"With this app, will I be able to exchange currency?",33 +why isnt my cash withdrawal showing,46 +Why was my transaction not approved?,35 +Can friends send me money?,50 +I have an unauthorized charge.,28 +Why did my transfer not work?,35 +Is there a way to lookup where funds came from?,70 +Is there a certain age I need to be?,1 +How to receive virtual card?,40 +Why do I have a transaction showing multiple times?,63 +What ATM locations are near me?,3 +My wallet was just stolen and I see my account already has a withdrawal. Can you please help me.,20 +I didn't receive the correct amount of cash when I exchanged it overseas.,76 +Please help me! My physical card isn't working right.,14 +What do I have to do to get my virtual card?,40 +I need to change my data.,30 +Why do i have an extra fee on my statement?,34 +Why is my withdrawal wrong? I took out $100 but only received $20.,75 +Do I have a limit to the number of top-ups per day?,60 +How can I switch on my new card?,0 +What is the handling fee for transfer?,56 +Why am I not allowed to verify my id?,68 +How do I add the card I just received to show up in the app?,13 +Can I use my new card?,0 +What age do you have to be to open an account?,1 +My funds are not transferring to my bank. Why is this not working?,7 +There is no way for me to prove my identity.,68 +I got $20 when I should've gotten $100,75 +"Three months ago I bought a new house for my cat, fluffy. Unfortunately Fluffy was not a fan of the house and it had to be returned to Pet Smart last week. They said they have sent a refund but it's not there, can you tell me where it is?",51 +My card is not able to be activated how do I get it to work?,0 +"Is my card working? It's the first time I tried using it I tried to get money out of an ATM, but got nothing.",26 +Why didn't the money I transferred into my account get added to my balance?,5 +"Hi, Today i have tried to make payment by my new card, but payment got declined many times. I am very disappointed, please look into this.",25 +I can't find my refund. Please help.,51 +"Hi, i was checking my old statements and found a discrepancy with a large amount transaction. I am sure it was not done by me. Please let me know if i could raise a dispute as its very late.",28 +"I made an international purchase, but the exchange rate was wrong",17 +I want to create a new pin.,21 +Can you please explain why the exchange rate for the item I bought is wrong?,17 +"I need to change my name, since i just got married",30 +Why am I unable to withdrawal cash?,26 +"I need an actual card that I can hold in my hand, how do I do that?",43 +I paid with my card and ended up being charged a fee.,15 +ATM withdrawal not working.,26 +Why is the top-up I made still pending.,47 +Why was I charged a fee when I withdrew money?,19 +"i made a payment with my card and was charged a fee, why would you do that",15 +My phone was left behind. Can I still use my card?,42 +I need a new login code,44 +I did all that was asked of me and I am rather frustrated. I don't understand why you just won't credit me my money back. I have contacted the seller and nothing has been done. It's been a week!,51 +When did I get a $1 extra fee on my statement?,34 +I checked my statement and am being charged one pound. Where did this charge come from?,34 +Card payment didn't go through.,25 +What cards do you accept to top up my account?,54 +Why hasn't my payment gone through yet?,45 +I tried my PIN too many times and now my card won't work!,49 +"Hi there, I came across a problem with my top up and my money is missing, was there a system error?",61 +My cards were stolen,42 +"I deposited a cheque with some money, but the balance hasn't changed.",6 +There has been a red flag on my top up.,59 +what steps do you take to check identity,69 +What is the normal time to make an international transfer? I made one a few days ago that still hasn't arrived.,5 +How many purchases can I make with one disposable card?,29 +What kind of cards an currency do you support?,54 +Do I need a disposable card?,37 +I am 16 and just started working at McDonalds can I deposit my checks at your bank?,1 +What locations are cards delivered to?,43 +"If US cards have a top up charge, what is it?",57 +I want to do a cash deposit to top up. How do I do this?,58 +Where can I find the auto-top up feature?,4 +I noticed the exchange rate for cash withdrawal isn't right.,76 +I made a transfer recently but it has not changed on my dashboard.,48 +"While I was drunk, I goofed my PIN number and your machine ate my card. How can I get it back?",49 +What documentation do you accept for the identity check?,69 +"I made a card payment, but it has been declined?",25 +I did not charge my account for that transaction. That's an error.,16 +Is there a way to verify a card top-up?,71 +Hi something is going on with the app. I see some payments I didn't make?,16 +"My phone was stolen, what can I do?",42 +I do not understand what this particular direct debit is ?,28 +"I was just shopping and my payment was declined in a store! It was very embarrassing, what is going on and when will it be fixed?",25 +Why was I charged for a cash withdrawal at the ATM?,19 +Why is the exchange rate terrible? That can't be close to the actual interbank rate.,17 +I used my card to top-up but the money is gone!,62 +I've been checking my statement to see if I've received a refund I requested from a seller a while ago has arrived. But it has not. This should have come back to me already. Can you help me figure out why it's not here and get my money back?,51 +The atm didn't give me all my cash,75 +What is the maximum times I can auto top-up?,4 +Why am I unable to verify my id?,68 +Where is the cash I deposited?,6 +How do I avoid a fee to use an ATM?,19 +Why am I being charged a fee on a card payment?,15 +Am I able to have a card sent to China?,9 +Why hasn't a transaction I did to my friend arrived yet?,66 +I'm waiting for my transaction to complete.,66 +Why did you revert my top up?,61 +can I top up an apple pay?,2 +After depositing a cheque my balance did not change.,6 +How do I top up?,65 +Is my new card activated?,0 +I purchased an item and the exchange rate was wrong,17 +"There is a pending transaction on my account, what does this mean?",45 +The App shows a fraudulent payment made on my account.,16 +I was charged too many times for one transaction.,63 +My refund isn't going fast enough.,51 +where can I get the info for my funds,70 +Why is there a random payment in my statement?,16 +I am having an issue with an in country transfer I did a few days ago. It has yet to appear in my account. I have checked to be sure that all account information is correct multiple times. What is taking the transfer so long?,66 +I can't find the top-up card verification code.,71 +I ordered my card but it still isn't here,11 +Where is the transfer to my account that I made?,5 +what is the matter?,28 +how much for a physical card?,43 +My card was not accepted in a shop,25 +Where can I find the verification code for the card top-up?,71 +Why does it say my transfer failed?,35 +I am just waiting for the transaction to be completed.,66 +"I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?",28 +Will you help me unblock my pin after putting in the wrong pin too many times?,49 +why isn't my top-up going through?,47 +Please inform me how to get a new card as mine is about to expire.,9 +I won't be pleased unless I get a Mastercard.,73 +I would like a Visa card.,73 +"Transfer unable to be completed, states 'declined'",27 +"May monthly payment to Apple has been declined but I don't know why, they are going to re-try the payment and it must go through, can you tell me what is going on please?",25 +I entered the correct pin but I still couldnt get funds.,26 +Why on earth is the exchange rate so bad? Can I get a rate closer to the actual interbank rate?,17 +When will my top-up be completed?,47 +How come I have pending transfers?,48 +"My money is gone. I had topped up recently and saw it was there and went through, but now it's disappeared, what's going on?",61 +how can i get it to add money automatically while travelling,4 +I can't seem to make a standard bank transfer. I have tried at least five times already but none of them are going through. Please tell me what is wrong?,35 +The app doesn't think that I am myself,68 +how should i add money to my card,57 +How do I find my PIN?,38 +The machine only paid me a hundred when I wanted 20,75 +My top-up was just cancelled.,61 +The amount of cash I received was not the full amount,75 +"Hello. I looked at my account and see that a transaction I tried to do is pending, but I did not complete that transaction. When I was at the ATM, the machine declined my card. Can you make sure that transaction does not go through because I definitely did not receive the money.",46 +I see money go out that I didn't withdraw.,20 +My transfer still says pending,48 +"I got less than what i asked for in the ATM, why?",75 +"This company is bad, delete my account now.",55 +Which merchants accept my card?,10 +"I'm trying to make a payment to my new landlord. Even though the payment was sent a few days ago, it isn't clearing on their side. Can you verify that payment has been made?",66 +My top-up seems to be pending for a long time?,47 +I want to know how to transfer money with my credit card,62 +Please tell me why I would have to pay a fee for a recent payment. Thanks.,15 +I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or try an alternative,59 +Can I top up my balance with a cheque?,58 +How do I see my card in the app?,13 +The card payment I attempted to make failed.,25 +"HELP! I tried to get cash and it gave me some, but not the right amount!",75 +"I tried to get money out of the Notting Hill ATM earlier, but I wasn't able to get anything out. Is there a problem with my card? It's the first time I tried using it.",26 +What kind of fee is there to top-up my account?,56 +I tried to deposit a cheque into my account and it is not letting me.,58 +Can I pick between Visa and Mastercard?,73 +"|I moved out of my old house two weeks ago and cancelled my direct debit to my old landlord, this direct debit was working fine. Now I've moved in to a new place and set up a transfer to a new landlord but it's not reached her yet, can you check it please?",66 +Hello I changed my mind and want a refund on one of things I bought recently. Can you please cancel the transaction and get me my money back. Please it's urgent.,52 +How long does a transfer from the United Kingdom take? I haven't seen it show up yet in my bank account and want to make sure I get the transfer.,5 +Why did a transaction I made charge me $1?,34 +the transfer to an account wasn't allowed is there any other way for me to do it,7 +I can't make purchases with my virtual card.,72 +Why is my card not working anymore?,14 +I need my account checked because it appears there is a problem. I attempted to update my balance yesterday using cheque but it doesn't seem to have worked. Should this not be faster than this?,6 +Why was I charged when taking out money?,19 +I want my card I just received to show up in the app. How do I do that?,13 +A few hours ago I made a bank transfer from my UK account but I don't see that it has arrived. Can you check and see if all is ok please?,5 +The applied exchange rate is wrong for the cash I got abroad.,76 +The amount of cash I requested to withdrawal did not match what I received when exchanged,76 +Can you delete the account?,55 +There are some card payments that I haven't done myself. What is going on with my card and does somebody else have access to my card?,16 +"After a transfer, I see an extra fee. Why?",64 +What is the cost for physical cards?,43 +WHAT IS THE ATMOSPHERE OF IT,10 +Will the transfer show up in my account soon?,67 +I made a payment but it's still pending,45 +What is the estimated date for delivery to US?,12 +I dont have identification,68 +How dp i top up with a cheque ?,58 +I can't get money out of the ATM. Is my card actually working? It's the first time I tried using it,26 +Help me get the virtual card working.,72 +Why is there a fee for using my card?,15 +There was a purchase on my card recently to a name that I don't recognize at all. What can be done about this? I need my money back.,16 +What is the current exchange fee?,31 +Will my employer be able to pay me with this service,50 +When the time is right will this automatically replenish my balance?,4 +I've tried completing a very standard transfer and have already attempted it 5 times. What's going on here? Is there a problem with your system?,35 +"Hi need your help for getting the refund or cancel the payment of an item, i have ordered but still have not received it.",52 +I think I have an extra transfer charge.,64 +how can i exchange currencies,33 +can you tell me where to find the top-up verification code?,71 +Is it possible to get both Mastercard and Visa card from you?,73 +The ATM is showing it gave me the money I requested but I didn't get that amount.,75 +The exchange rate you are using is really bad. This can't possibly be the official interbank exchange rate.,17 +I managed to drunken block my card :(( Help!,49 +I made a cash deposit going to my account but it is not there,6 +I made a cash withdrawal at an ATM but it still says pending in my account.,46 +"I transferred 7,000 to a receiver outside the EU and they received a lesser amount than what I sent, Unfortunately, now I must send an additional transfer to the receiver so that they can receive the full amount I initially sent. I'm not sure why they received a lesser amount than what I initially sen, but can you please look into this and let me know what happened?",64 +Explain the payment that was declined!,25 +"I need to know this, where do my funds come from?",70 +I tried transferring to an account but it won't let me.,7 +Is there a fee for currency exchange?,31 +Can I auto top-up as much as I want?,4 +"My top-up was cancelled, could my bank be the problem?",61 +what is my monthly spending limit because i was refused my money at an atm,26 +I think I may have been charged $1 extra on my app. Could you provide some insight as to why this may have happened?,34 +"I deposited a cheque, why isn't my balance showing that I did?",6 +The app is showing a direct debit payment that I never made,28 +My account transfer was blocked.,7 +How many top-ups can I use?,60 +Why can't I withdraw money?,26 +Why is the exchange rate different on my recent purchase?,17 +There's a payment in the app I don't recognize.,16 +Where can I find the exchange rate for my transfer?,32 +I want to exchange USD and GBP with the app,33 +What currency can I use to pay for a top up?,54 +What is the fee for a cash withdrawal?,19 +I am afraid to give you all my identify details.,74 +I bought something and I take issue with the exchange rate applied.,17 +My payment has been returned.,53 +I think that my card has been stolen!,41 +Why have my top ups been canceled?,61 +Are there ways for other people to send me money?,50 +When I got cash I believe that the exchange rate was wrong,76 +Explain pending transactions.,46 +What is the source of your exchange rates?,32 +Can you show me how to top up with Google play?,2 +Please help me change my PIN.,21 +"Hi, I sent my landlord my rent money a few days ago and while everything seems good on my end he says that he never got the money. I double checked the account number and it's correct. Can you help me figure this out?",66 +How can I get my card out of the stupid ATM that ate it?,18 +I want to close my account now.,55 +Transfers are supposed to be free. I just got a fee tacked on to something I bought abroad. Not cool. Figure out how to remove it.,64 +How do I set my physical card PIN?,38 +Why wasn't my payment to beneficiary X approved?,7 +When will my top-up go through?,47 +I think the exchange rate for the cash I withdrew was wrong.,76 +Why isn't the transfer to my account showing up?,5 +Is there an additional cost to exchange currencies?,31 +I can't find the auto-top up option.,4 +Why is there a fee for my transfer?,64 +I tried to top up my account and it didn't work,59 +I believe my card has been compromised because of a strange withdrawal,20 +"I have a question about ATM transactions. Can I take money out of an ATM when I'm traveling abroad? And, can I get the money in my home currancy?",76 +I would like to know why a withdraw I made for some cash shows up as pending.,46 +I can't figure out how to transfer money into my account.,65 +The ATM didn't give me what I asked for but my balance says it did,75 +My friend says he hasn't received my transaction,66 +I deactivated my card but would like to reactivate it.,13 +What is the reason I couldn't do a transfer to a beneficiary?,7 +I'm interested in getting a card. How does one go about doing that?,43 +Are there any fiat currencies that you will not work with?,36 +"I have used all my PIN tries, what now?",49 +Why do I see an extra £1 charge on my statement?,34 +I'm happy with Mastercard and want to stick with just that credit card.,73 +Who accepts the card?,10 +If I don't have much money in the account can I auto top-up?,4 +I forgot my code,44 +The exchange rate that was applied for an international purchase was wrong.,17 +Why was my card payment reversed?,53 +My identity verification isn't working,68 +"Hi, I was at a restaurant later the week and when I went to look at my account I noticed that I got charged twice. I would like to get my money back from one of those transactions.",63 +Are there any charges for European bank card for top up?,57 +Is a bank transfer acceptable for topping up my account?,65 +Where do I go to activate my card?,0 +Is there a way to top up using my Apple Watch?,2 +"My details need to be changed, how can I do so?",30 +why didnt a transfer to my account process,7 +"I need help to resolve mix up on my card payment. My account shows the money was taken out and then put back in the account. Then I received a message from the seller, It said that they did not get my payment.",53 +How do I activate my new card,0 +I found the exchange rate for my cash withdrawal is wrong,76 +What are the policies of disposable cards?,29 +Where is the transfer to my account?,5 +Can I use my Apple watch to fill my gas tank?,2 +There's been a transaction to the wrong account.,8 +"I attempted to complete a topup, and I thought all was well, but now the money is gone again. Has there been a glitch?",61 +"I'm interested in using fiat currencies, which do you support?",36 +How can I reset my passcode?,44 +"I think I was charged twice, please help!",63 +I forgot my passcode. Now what?,44 +Can I order a card please?,43 +The card is non-functional.,14 +How much does it cost to top up by transfer?,56 +Can I top up with cash,58 +Does it cost me to add cash?,56 +what is the cost for exchanging currencies?,31 +Please explain the fee on a transfer I made.,64 +I am unable to transfer money. I believe it is not working because it states it was declined.,27 +Is this card available to Americans?,24 +How do I get a card in the EU?,24 +There is a charge for 1£ on my statement. I do not think that I bought anything that costed 1£. What is going on?,34 +I need to know the if there is a limit on the amount for auto top-up.,4 +Is my PIN the same thing as my passcode?,38 +My card has been compromised. I see a bunch of online shopping charges that I didn't make. I need to freeze it immediately.,22 +What are the steps for my friend to send me money?,50 +My top-up is not working. Why is that?,59 +What is this fee for transferring money?,64 +I made a transfer from my UK account a couple of hours ago. Could you please make sure everything went alright.,5 +Transaction showing up many times.,63 +The cash I deposited using the ATM is still pending,46 +How long does it take for a new card to ship?,11 +Need help to get my card to work.,14 +My account was charged twice for one purchase,63 +Why can't I get cash from the ATM?,26 +I can't find my PIN anywhere.,38 +The balance has not been updated.,5 +"I tried to access money earlier but the machine seems not to be working. After looking, the transaction actually shows to still being process. Can you find out what is going on here? I don't want to be charged for some money I never got.",46 +I've just got married and want to change my name.,30 +There is a direct debit patentp that I haven't authorized.,28 +What are my payment options for topping off my account?,58 +Will you work with any fiat currencies?,36 +What is the time for a transfer?,66 +"I have checked the account information several times to be sure that it is correct, but the in country transfer I did a few days ago still has not appeared! What is the hold up?",66 +I could only take the amount of money that was available to me which was less then I expected.,75 +Are your cards available in the EU?,24 +I am still waiting for verification. Can I use my account before I am verified?,74 +How can I find out why my transfer didn't go through?,35 +Is there a fee to top up by bank transfers?,56 +Should my top-up be completed by now?,47 +I think somebody made an unauthorized copy of my card. My account has a cash withdrawal for 500£ that I did not make. Please help.,20 +I just replaced my phone but how do I use my card information?,42 +How much will it be in order to pay with a bank transfer using SEPA?,56 +How do I get to the virtual cards?,40 +What is your shipping policies for cards?,12 +Where do I order a virtual card?,40 +I am seeing in the App a some cash withdrawal that I did not do,20 +Why do I need to verify my funds?,70 +How do I exchange USD to GBP?,33 +Is there a function where I can top-up automatically?,4 +Why did my payment go back to my account when I bought something?,53 +I do not have my pin yet,38 +I might need a new card because it's not working at any of the ATMs. I don't think ive used all my money. Why is it doing this?,26 +What ATMs use this card?,3 +Let me know when I get charged extra for payments. I saw on the app a fee I wasn't forewarned about.,15 +Why is my cash withdrawal still pending?,46 +"I transferred money, but I think I've been charged a fee for it?",64 +What is the present state of the exchange rate?,32 +The top-up verification code is not visible.,71 +Where is the money I put in the bank?,6 +i haven't received my order and want a refund,52 +"app malfunctioning, does not know its me",68 +"It's been over a month and i still haven't received my goods! I ordered a pencil for crying out loud, it's not that hard to deliver that! I'm done with these people, give me a refund immediately! I'll search for my Japanese exclusive pencil elsewhere!",52 +I need to cancel a transaction immediately.,8 +Do I need to use a limit on top-ups?,60 +Can I change my pin number at a cash machine?,21 +"Is it possible to go ahead and log in, although I have not been confirmed yet?",74 +how long will it take for my transfer to stop pending,48 +Is currency exchange possible?,33 +"Transfer was declined, could not complete request.",27 +"found card, how to put it back in app",13 +Why is the transaction not posting?,48 +Which flat currencies are supported for holding and exchange?,36 +Can you tell me whats going on with my card it seems to be not working?,14 +How would I go about getting a physical card to use in stores?,43 +The app shows Direct Debit payments that I didn't make,28 +Why do I see a fee when I do a transfer?,64 +why wont my american express work to add money,54 +My card has been found. Is there any way for me to put it back into the app?,13 +Why do you need me to verify who I am?,74 +What factors determine your exchange rate?,32 +How can I prove who I am?,69 +"my phone was taken yesterday, what should I do about my account?",42 +How would I be able to make changes to my personal details?,30 +I do not see the money I transferred into this account,5 +Set a new PIN please.,21 +Can you tell me what this fee is on my statement?,34 +What is the procedure of unblocking my PIN?,49 +Did my transfer fail?,35 +"i have been trying to add money with apple pay but it wont work, why?",2 +"If I exchange currencies frequently, is there a discount?",31 +Why on earth do you need so much personal id info from me?,74 +Hold old do my kids have to be to use the service?,1 +My card did not go through in a shop,25 +"My ID verification hasn't gone through yet, but can I use my account anyway?",74 +I was recently charged for withdrawing money from my bank ATM. How can that be possible when I haven't been charged for using it before?,19 +Why is the transfer showing pending?,48 +"Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen?",25 +What is the minimum age limit?,1 +What are the steps to finishing up with this account?,55 +Is there a way to tell where the money came from?,70 +I just bought an item and changed my mind. I have not received it yet how can I get refunded. Thank you.,52 +Is there a minimum age for having an account?,1 +My card wasn't working in a shop,25 +Help! I need to transfer something to China.,67 +"Why, when paying with the card, was I charged an extra fee?",15 +What can I do with a disposable virtual card?,37 +Make me understand why I am charged an extra fee when I use the ATM.,19 +I made a transfer the day before yesterday within this country. It is still not showing up at all. I have double-checked and the account number is certainly right. I've actually type this multiple times. can you look into what is going on here?,66 +I bought an item and the exchange rate was wrong.,17 +My payment came back for something i'm trying to buy online? it's been doing it for two weeks. do you know what the issue is?,53 +How do you determine your exchange rates?,32 +Why do you need verification for my identity?,74 +Can I use app to reset PIN attempts?,14 +Please delete my account and personal information.,55 +"Hi, is everything in good standing with my card? I am receiving multiple ""decline"" messages.",25 +What are the fiat currencies used?,36 +"How long is a top up supposed to be pending, because an hour is too long! Can you fix this to go through?",47 +Why am I charged a fee when using my debit or credit card?,15 +"Why are you charging for cash withdrawals? I went to withdraw some money earlier today after getting my groceries, and it appears there is a fee that wasn't there before",19 +Why am I being charged extra when I withdrew money?,19 +"I have received my American express in apple play, looks like top up has an issue, please help?",2 +What's the procedure for getting a card?,43 +I tried to use the ATM today but it would not accept my card.,26 +Why do you need to check my identity?,74 +Are there any restrictions on the disposable cards?,29 +Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.,20 +What are the steps I need to do if I have a stolen card?,41 +I believe you charged me too much to exchange my money,17 +i need a refund right away but the funds aren't available in my account,51 +"Hi, I just looked at my card transactions and saw that I've been charged twice for a restaurant I went to this week. Can you remove the double charge, please?",63 +What is the wait time until money reaches my account?,67 +Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.,76 +When will a refund post to my account?,51 +" +At which ATMs can I use this card?",3 +What is the refund policy?,52 +There's a cash withdrawal I didn't make,20 +The correct amount of cash was not received.,75 +"While abroad I got cash, and a wrong exchange rate was applied.",76 +If I exchange currencies on a frequent basis can I receive a discount?,31 +How long does it take to recieve my new card?,11 +I see a direct debit payment on my app that I did not do,28 +Can a credit card be used to transfer money?,62 +Do you supply both Visa and Mastercard?,73 +Show me where to order my card.,43 +Can I get both a Visa and a Mastercard from you?,73 +"Did you lose my money? I had added funds through top-up not long ago and I know they were in my account, but they seem to have disappeared. What happened?",61 +I could not transfer funds to a beneficiary; is there a problem with your software?,7 +I've changed my mind on an item. How do I get a refund?,52 +Why did the ATM eat my card?,18 +Can you tell me how to change my PIN?,21 +my exchange rate looks wrong for my last payment,17 +If I want to select a new PIN what do I do?,21 +When will I get my card shipped to me?,12 +I would like to cancel a transfer...is this possible?,8 +Card payment still pending.,45 +Do you only use Visa or do you have Mastercard too?,73 +What is the process for unlocking the pin?,49 +Can you help me activate my card,0 +I think someone stole my card because I can't find it.,41 +How can I change currency type?,33 +If my card was lost or stolen can I re-link it?,13 +Can I have more physical cards?,39 +Is there a reason that my top-up is still pending?,47 +How do I add money to my card?,62 +Where is the option to top up with a cheque?,58 +Why am I being declined?,25 +How do I deposit cash?,58 +How can I order a card?,43 +There's an unauthorized cash withdraw,20 +"I want to activate my card, how do I do it?",0 +I would like to link my card to my account.,13 +You can use it anywhere that accepts Mastercard.,10 +why top up is not working even if I got my American Express in Apple Bay?,2 +When can I expect the transfer to arrive in my account?,67 +Why is my top up not completing?,47 +My payment for my card is not working,25 +Is there such thing as top up by cheque?,58 +I exchange currencies a lot. Can I get a discount?,31 +I got charged fees for withdrawing cash!,19 +Can you tell me why I haven't received my new card?,11 +What currencies can be exchanged in the app?,33 +Why isn't my balance updating after depositing cheques and cash.,6 +I don't know what a pending payment is.,45 +The wrong account was used during a transaction.,8 +Can I choose what card I can use,73 +Where are the virtual cards?,40 +Can you tell me what the problem with my card is? It was declined at a restaurant today.,14 +When I topped up the app has seemed to reverted it.,61 +"I received a fee for obtaining cash, is this correct?",19 +What reasons would cause my card payment to be cancelled?,53 +Is it possible to use my apple watch for topping up?,2 +Is my card activated?,0 +Is there a specific date it can be delivered by?,12 +My beneficiary is not allowed? Why?,7 +I tired but an unable to activate my card.,0 +"I tried to top up, but it didn't finish.",47 +Why am I not allowed to add a certain beneficiary?,7 +I was charged multiple times for one purchase,63 +What do I do now my credit card has been swallowed by the ATM?,18 +My top-up didn't go through,59 +I see a payment on my statement for a place I didn't make a purchase at.,16 +What should I do if my physical card isn't working?,14 +Can I withdraw money from another bank and transfer it into my empty account?,65 +How long would does it take for a seller to receive an EU transfer if I bought something from them and sent them the money immediately?,48 +I am perplexed. Why is it that I received an extremely wrong rate when I tried to use an ATM using a foreign currency?,76 +"I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?",53 +"Hello, there seems to be a billing mistake associated with my account. My app was charged $1 more than it should have. Could you please explain why this may have happened?",34 +My PIN was blocked.,49 +I am sure I have plenty of money to transfer but my transfer is being declined.,27 +My statement has not shown my refund.,51 +I have been waiting for my top-up to complete and it still hasn't gone through.,47 +I could not get money from an ATM,26 +"I went to an ATM to get cash, but the app says the withdrawal is still pending. How is that possible when I already have the cash with me?",46 +Why hasn't my ID been verified?,68 +What fiat currencies are used for holdings?,36 +I was recently mugged and would like to know if I have to have access to the app to use your services and how I would go about setting up your services on a new device belonging to a current user?,42 +How many payments can I make using a virtual card?,29 +How do I get a real card?,43 +I see an unfamiliar payment on my statement.,16 +What ATMs can I use this card at?,3 +A transfer to my account was denied.,7 +Why did the funds not transfer to another recipient?,66 +what currencies can i exchange between on your app?,33 +I'm still waiting for the top-up!,47 +Why can't I use this beneficiary?,7 +Are you aware of any charges for receiving money?,56 +Do I have to pay more for exchanges?,31 +What cards do you support,54 +"I transferred a payment a couple days ago and it shows done, but it has not been received. Could you please help me?",66 +Why would the app deny my top-up?,59 +Could you please recommend what I should do if my card keeps getting declined? I planned to top-up today but I am unable to get it to work. I need a fast solution to this problem.,59 +"I think that someone may be using my card, but I'm not sure,.",22 +Where can I find Mastercard ATMs?,3 +A receiver made me aware that they did not receive the full transfer that I made. The amount was showing to be a bit less. I now have to make a second transfer just to make up the difference. Can you reach out and let me know what's going on?,64 +What do you use to figure out the exchange rate for the card?,32 +I am wondering about a transfer from a different country that doesn't show up yet?,5 +Will I get charged for topping up with an international card?,57 +I have a duplicate payment on my account,63 +What currency can I use to add money?,54 +How do I troubleshoot when contactless doesn't work?,23 +Are there charges for using a bank card to top up,57 +Can I convert money into different currencies?,33 +How much could I top up?,60 +Says that my top-up is incomplete?,47 +How do I cancel a purchase?,52 +I have transferred some money but the balance hasn't changed,5 +Where can I see where funds came from?,70 +"Even though I made a cash deposit, I am not seeing it in my account.",6 +My card didn't go through. It doesn't make sense. You told me that everything was ok.,25 +Why didn't my transfer complete?,35 +What are age requirements for opening an account?,1 +Just today there was a purchase on my card that wasn't done by me. Can this be reversed and my card be frozen? I can't have this continue!,16 +What currencies can be used for top up?,54 +"I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it?",59 +Why is my card being declined at the ATM? I have tried multiple ATMs and i keep running into the same problem. Could you verify that everything is okay with my account?,26 +Will you please help me get my card back?,18 +How long will my cash withdrawal take,46 +What if there is an error on the exchange rate?,17 +What's the pending length for credit transactions? I've had one in my pending category now for days and it won't move to processed.,45 +I'm getting an error when trying to make a payment. I want to purchase a flat but my mortgage payment needs to go through. Can you help me?,35 +There is a payment in my app that I did not make. I have not used that card all day Please reimburse my money.,28 +There was a direct debit I don't recognize.,28 +Am I able to get a refund for a purchase?,52 +My top up is not showing up in my wallet!,62 +"Transfers may show up as pending for up to one day while they are processed by one of our payment processors. Then, they will depart for the beneficiary accounts. Please also double-check that you have entered the correct account details. SEPA transfers can take up to two business days, and SWIFT transfers can take up to five business days.",48 +I need to stop a transaction that I made.,8 +How do I change my pin while traveling?,21 +Help! There is a cash withdrawl on the account that I didn't make!,20 +Can I do more than 10 transactions with a disposable card?,29 +I believe that my transfer hasn't gone through.,35 +Is there a way to recover my password?,44 +A random charge got added to my card,16 +I got charged twice,63 +Where are the Mastercard ATMs?,3 +Where can I find top up by cash deposit?,58 +let me know how many disposable cards I can have?,29 +How much do you charge for exchange rates?,31 +"I deposited a cheque, but my account balance stayed the same.",6 +Where do I order a card?,43 +I am still waiting for my card.,11 +Can you explain to me the way to verify my top up has gone through?,71 +I tried paying with my disposable virtual card earlier but it was rejected. What can I do to fix this?,72 +Why is there a payment I didn't do?,16 +Do you allow currency exchanges?,36 +"While transferring money, its getting error out as my transfer is not possible. Please help me in this as earlier i was able to do it successfully.",7 +"I didn't mean to do the transfer, is there any way to cancel it?",8 +Which fiat currencies are compatible for exchange and holding?,36 +I want to get my hands on one of those virtual cards!,40 +What are the time frames for the money to be available in my account?,67 +what is this charge i didnt do it what can i do,28 +Show me the source of my money.,70 +Why is a transfer I did recently still processing?,48 +If my card payment isn't working what do I do?,25 +Where is an ATM?,3 +There's a card payment with a name I don't recognize,16 +Why was my exchange rate a different amount than usual?,17 +I was overcharged one extra pound!,34 +Can I receive money in a different countries money?,50 +How much would an extra card cost?,39 +What age do you have to be?,1 +Is there a way to top-up when it reaches a certain balance?,4 +need to know places i can withdraw money,3 +I need to move money from another bank to this account.,65 +I am still awaiting the money I put into my account this morning.,6 +"Help, I don't know what the PIN is to my card?",38 +My balance was not updated with my checque or cash deposit.,6 +I do not know what this cash withdrawal is,20 +The transfer on my account is not showing up.,5 +The exchange rate is incorrect for something I bought,17 +How long will it take to transfer something to China urgently?,67 +I noticed an extra fee when I paid with my card.,15 +How can I exchange currencies in the app?,33 +Are SWIFT Transfers available at this bank?,56 +Will there be a fee to receive a physical card?,43 +I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this?,20 +Do you charge extra for exchanging currencies?,31 +Why am I being charge a fee when using an ATM?,19 +"My card still hasn't arrived after two weeks, now what?",11 +when will I get my refund?,51 +There is a direct debit fee in the App that I didn't do.,28 +am suspicious of my card's security,22 +Why didn't my payment process,45 +"There seems to be an additional charge of £1 on my statement, what is the reason for this?",34 +How come I can see an extra charge for my transfer?,64 +"new customer and filling gas for the first time today, not working,",47 +How are the exchange rates for transfers calculated?,32 +My phone was left at a hotel and I can't access the app.,42 +How do I go about ordering another card?,39 +do i have to talk to someone to close an account or can i in the app,55 +How do I get my card out of the ATM?,18 +Can I get a card in the US?,24 +"Last Saturday, I made a payment and the exchange rate was wrong. I was charged too much.",17 +I was just shopping online for some tickets and the payment was declined by you. Why has this happened? I am certain I have the right amount of funds in my account.,25 +I'd like to get another card,39 +Where in the app do I go to make my new card show up?,13 +Whats the minimum age to have an account,1 +My top-up didn't go through; it still says pending. What's up with that?,47 +"I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.",63 +Why is my beneficiary not allowed?,7 +Where can I find out how to transfer money into my account.,65 +"I'm having issues with my card. You guys keep declining it for some reason. I haven't had any issues up until this point. What is going on? I've tried a handful of times with the same, unfortunate, result!",27 +I just lost my wallet and I think someone is using my card to withdraw my money. Can you please cancel or freeze my card?!!,20 +I keep checking my statements but nothing shows up! I requested a refund a long time ago but seems it's not reaching my account for some reason. Can you please help me get the money back from the seller for me,51 +Help! My account doesn't show any funds. Is transferring funds an option I can use?,65 +i need to expedite my card,12 +Help me cancel a transfer.,8 +Where can the pin be located?,38 +What is the first step I need to make for being able to access my account?,74 +Can I add money to top up my account via a bank transfer?,65 +I was the victim of someone stealing my wallet. My card is being used and it isn't me. What should I do?,20 +I made a cash withdrawal and was charged a fee incorrectly can you help with this?,19 +What is the time period for money to be transferred?,67 +"My card payment has been declined, why?",25 +My account balance doesn't reflect an update I made by cheque yesterday. Is something wrong or is the system slow?,6 +Is my account able to be topped up by my friends?,62 +If I have a credit card with you how I get set up to link to it?,13 +You promised no fees but now I've got one. What the hell!?,15 +"Hello, I'm having trouble with my card, I don't understand what's happening, I tried using the ATM machine earlier but it wasn't working but seems like the transactions is still in progress, can you cancel it for me?",46 +Why can I not get cash from the ATM?,26 +What is the virtual card and how can i get one?,40 +help my money isnt showing up,5 +How can I activate my new card?,0 +Why is my top-up showing as reverted?,61 +I did not get the right amount of cash from the ATM.,75 +Is it possible to hold money in multiple currencies?,36 +you got the exchange rate wrong for my cash withdrawal,76 +"I got my American Express in Apple Pay, why is top up not working on my device?",2 +My app is showing a payment that I know I did not do. Can you please cancel that transaction and credit my account please?,28 +Can you tell me what i need for the identity check?,69 +Why do you need to know so much about me for my account?,74 +There are duplicate transactions on my account,63 +I checked my account today and saw that I was charged an extra pound that I did not spend.,34 +"I heard you have an auto-top up option, where do I find that?",4 +What is the system for determining the exchange rate?,32 +My disposable virtual card got rejected,72 +The app is not able to realize that it is me.,68 +I keep being asked to verify my identity. Is this normal?,74 +Are there any hidden limit on the auto top-up?,4 +What are the disposable cards used for?,37 +What could the reason be that my payment card was declined?,25 +"Hello, i just checked my statement and there seems to be a payment from my card that I have never seen before.",16 +How can I alteration my PIN?,21 +"When is my balance going to update, I just transferred some money",5 +"I can't make any transfers, they won't go through, the details are correct as I checked them. Can you look in to this please?",27 +I don't live in the UK. Can I still get a card?,24 +Someone might be using my card that is not me.,22 +Will my card work at all merchant locations?,10 +It looks like my card payment might have been reverted.,53 +What do I need to do to get my new card which I have requested 2 weeks ago?,11 +How do I cancel a transaction?,8 +"I have received my statement but I do not see my refund, why is that?",51 +Why did using an ATM cause me to be charged an additional fee?,19 +I made a terrible mistake when typing in my account number. I accidently sent money to the wrong account. I noticed the app won't allow me to void the transaction. Can someone help me with this immediately?,8 +The transfer I tried to make failed.,35 +What are the disposable cards for?,37 +Explain to me why a transfer would be declined.,27 +"Soon my card will expire, how do I get a new one?",9 +"My card is stuck inside the ATM, what am I supposed to do?",18 +"I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened?",19 +I received $20 but I entered $100,75 +Where can I pay with my card?,10 +My rate of exchange was wrong.,17 +"I deposited cash this morning, but it is not yet available.",6 +What are the steps for getting money from a friend?,50 +What is the timeframe for a transfer in Europe?,67 +Why won't cash come out of the ATM?,26 +There is a direct debit charge on my account that is not mine.,28 +There's an unauthorized direct debit in my app.,28 +how do i get a refund for a direct debit payment i didn't make,28 +Can I return an item?,52 +Will you be adding more currencies in the future?,36 +This stupid system is not letting me prove my identity.,68 +Why were there additional charges when I transferred funds?,64 +Why wouldn't the ATM give me my money?,26 +I can't see a refund for a return I completed recently.,51 +I have a pending money transfer,48 +Is it possible to order another card?,39 +Why do you need my name and ID,74 +My card was working but now it doesn't.,14 +Can I update my details?,30 +Can I have a third card?,39 +What are the fees for using a European bank card?,57 +"I need an accurate exchange rate, when I make my withdrawals.",76 +What is going on with my cash deposit. I'm looking at my account balance and it is not there. It has been almost a week. Someone better get back to me asap.,6 +The app is showing mt withdrawals that aren't mine.,20 +"I get a ""decline"" message when doing a transfer",27 +Can I use this app to exchange between dollars and pounds?,33 +I was charged for using my card?,15 +How did the extra charge on my card come in effect?,15 +I see a direct debit charge that I did not approve,28 +I want to use a cheque to pay.,58 +Tell me why my transfer is pending.,48 +Why didnt my top up go through,61 +I would like to delete my account. I'm not happy with the service you're providing,55 +The card can be used at which ATMs?,3 +Are there any limits if I use these virtual cards?,29 +Transfer declined.,27 +How are cash withdrawals pending?,46 +What businesses accept my card?,10 +How can I check how much free spending I have left? I have some big purchases coming up and want to know where I can look for any info.,15 +"My card has an issue, the payment has been deferred.",53 +My card expires very soon. What is the cost and delivery time to get a new one?,9 +What should I do if I think my card was stolen?,41 +I notice that I have a card payment that's been cancelled.,53 +What is identity check?,74 +How can I transfer money between accounts?,65 +How do I verify the top-up?,71 +Am I allowed to use different currencies?,50 +I have my card here with me and someone has just made a withdrawal for 500. Please help!,20 +Hi I'm waiting for a refund for an item I bought. I have contacted the merchant directly but had nothing back. Can you tell me whether or not you are able to refund me for the item?,51 +Why has my top up failed?,59 +There is a payment that I was charged two times for.,63 +My card payment has been on pending forever. What is the problem? It should have gone through at some time by now.,45 +How long will I have to wait for my money to be in my account?,67 +"I made a cash deposit, but it hasn't shown up in my balance yet.",6 +"Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!",61 +Let me know when you charge extra for payments please. I just checked the app earlier when I saw that there was an additional fee on one of the payments that I wasn't warned about before.,15 +Is it possible for me to top up with Google Pay?,2 +"I was told to verify my identity, how do I do that?",69 +Why isn't this accepting my identity?,68 +I exchange my currency quite a bit. Do I get an exchange price break?,31 +my check or cash deposit has not shown up,6 +Is there something that I can do since my phone was stolen yesterday?,42 +I was declined when I tried to take out cash!,26 +Why can't I topup my account?,59 +How long does it take for a cash withdrawal to show?,46 +"I need to verify a payment to my new landlord. I transferred the first rent payment a few days ago. While it shows on my side, the landlord is saying he hasn't received it yet. Can you verify that it has processed?",66 +Can you send me more cards for my account?,39 +I'm checking the app and I see a payment that's not mine.,16 +Why can't my ID be verified?,68 +Can I use this app to change money?,33 +How do I prove I am who I am?,69 +my phone has been stolen by someone,42 +Why isn't my cash deposit showing up in my account? I deposited it this morning.,6 +When will my card come? I need it as soon as possible!,12 +I deposited a cheque but the cash hasn't arrived yet,6 +What is going on? My balance still hasn't updated and it has been two weeks since I deposited my money!,6 +"It seems you keep declining my transfers. Before, it's always worked very well.Just now when I tried to buy something the card was declined. I tried more than once and it was the same thing each time.",27 +I was charged $1 in a transaction.,34 +Where can virtual cards be ordered?,40 +How do I make my PIN work again?,49 +I saw a payment come out of my account for a merchant I don't remember.,16 +What should I expect to be charged on a SEPA transfer?,56 +I need to close my account. Your company is terrible!,55 +my statement contains an unknown payment,16 +Can I change my PIN if I want to?,21 +How can I change my Rowlock ?,21 +What are these fees i am paying?,15 +I need help verifying my identity.,68 +I think I got charged twice for the same thing,63 +Can I change my address?,30 +Is there a top-up limit that I have to stay under during a given period of time?,60 +Are there any extras for exchanging currency?,31 +My transfer to a beneficiary did not go through. Why?,7 +Can I use Apple Pay to top-up?,2 +I could not get the cash I wanted,75 +Why did I only receive this much currency?,76 +I would like to know how my friend would be able to send me money,50 +Can I pay for my gas using my Apple watch?,2 +What is this fee showing up in my account for?,15 +How do I use American express to top up my account?,54 +are there any country restrictions?,24 +"I would like to get a physical card, but I don't know how. Can you help me?",43 +How long does it take to show a deposit I made to my balance?,6 +There is an odd payment in my statement,16 +What documents do I need to validate my identity?,69 +I think the rate that was applied to my purchase using foreign currency is wrong. Help!,17 +What's going on with my balance? Shouldn't it be a bit higher since I deposited a cheque a day ago?,6 +I want to activate the card.,0 +Can someone explain why I'm getting a message on my screen saying my transfer isn't possible? I've done several in the past and haven't had a single problem until now. What's going on?,7 +I didn't make these transactions. Is someone else using my card?,22 +I am not able to purchase anything online! I have been using my card on multiple sites over a period of two weeks and none of the payments have gone through. Why is this happening?,53 +Can you help me to quickly cancel a transaction I accidentally did to the wrong account?,8 +I would like an extra card.,39 +What do I do if my top-up has not gone through?,47 +Can I see where my money is being transferred from?,70 +Can you unblock my pin because I put the wrong one too many times.,49 +Why is the check I deposited this morning not showing up?,6 +Card refund is not showing up in my statement.,51 +how can i track card you sent,11 +I just transferred some money. Why was I charged a fee?,64 +Do you accept all cards and currencies?,54 +I do not see the card PIN anywhere?,38 +My card has gone missing.,41 +There are charges on my card that I haven't purchased.,22 +"Ive been trying to use my card for two weeks now to purchase somethings online but nothing is going through. It keeps returning my payment to my account. There shouldn't be anything wrong with my account, is it the card?",53 +Do I have a choice for a Mastercard?,73 +I think a fee was applied for paying with a card.,15 +I returned something to a store but can't see my refund.,51 +I got less cash than what I specified at the ATM.,75 +What do I need to do in order to get a new card?,43 +How do I get a refund for an item I bought?,52 +Do you offer a discount for those who perform frequent currency exchanges?,31 +Are there any charges for topping up a US-issued card?,57 +I keep checking my statements but nothing shows up.I requested a refund a long time ago but seems like it's not submitting my account for some reason. Can you please help me get the money back from the seller for me,51 +How do I add cash to my account?,58 +Can you activate my card pls,0 +Someone else made a Direct Debit transaction on my account,28 +Do currency exchanges cost extra?,31 +Has my top-up been cancelled?,61 +What does it mean when a cash withdrawal is pending?,46 +Transfer has failed.,35 +Why do transfers get declined?,27 +Your ATM pin can be changed at any VISA or MasterCard ATM with PIN services. Certain countries don't support ATM pin changes.,21 +I'm wondering how long it takes for my money to get to me after a bank transfer.,5 +Why is my contactless not working?,23 +I think I deserve a refunded on a certain item.,52 +Why does my transfer keep failing? I've tried 5 times and they all failed.,35 +Where did my top-up go? I can't find it in my wallet,62 +My refund is not showing up in my account. Where is it?,51 +"Hey, I'm buying a flat and I need my mortgage to go though. However, every time I check I get an error message. Is there any way you can help me with this transfer.",35 +I added funds to my account but the app didn't process it.,59 +pending transaction?,45 +How much is the limit for top-ups?,60 +I finally got my card. Now I want to link it. Is that something you have to do or can I do that?,13 +I tried to buy something online yesterday but it kept saying declined. Tried another time today but same thing happened. What's Broken?,27 +I would like a second card.,39 +Can you please check the exchange rate when I was getting cash?,76 +"If I were to do a transfer, what is the rate for that?",56 +I need to find the top up verification code,71 +What are all the fiat currencies that are supported for both exchange and holding?,36 +"There are transactions that I did not make on my account, I think someone has my information.",22 +My account says I have a pending transfer.,48 +What is the delivery time to the US?,12 +How do I replace a card that's going to expire?,9 +Why can I not make a transfer?,35 +I deposited a cheque a week ago but have yet to receive the cash.,6 +Why was my top-up declined?,61 +Why did the funds for one of my purchase come back to my account?,53 +I am on vacation in Spain and need to change my pin.,21 +Am I able to do top-ups with Google Pay?,2 +Where can I use a disposable card?,29 +What foreign exchange rate will I get on weekdays and on the weekends?,32 +i need to trace a deposit,70 +How do I request a disposable virtual card?,37 +As far as courtries go which ones are supported?,24 +I received a different amount of cash than what I entered.,75 +"Looks like my card payment was made two time by mistake. I went to pay at the store earlier which rejected once, second time it worked. App is on pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?",63 +"I couldn't transfer money to my bank, why not?",7 +i need to top up by card.,62 +My identity verification didn't work,68 +How do I link a new card in the app?,13 +What do I do if I have forgotten my passcode?,44 +How many transactions can be made with a disposable card?,29 +i cant seem to activate card,0 +How do I dispute a direct debit transaction?,28 +"I don't know what my passcode is, can you help?",44 +What is not accepted in order for me to top up my account?,58 +my refund has not hit my account yet,51 +"I have done a transfer within the country a couple days ago, but it's still not there yet. Can you please check what's going on with that, the account number definitely is the right one, I've checked that several times already.",66 +I am paid by my employer in GBP; do I need to do anything in the app to indicate this?,50 +want to know where funds come from,70 +What is the meaning of a pending payment?,45 +What countries do you operate in?,24 +Is it possible to delete the account?,55 +"I withdrew money and got a fee, please explain",19 +Why didn;t my payment work,25 +Why was I charged twice for my item!,63 +Why was I charged a fee when making this transfer when I shouldn't have been?,64 +What physical locations can I use cash to top up?,58 +How do I edit my personal details?,30 +"My top-up hasn't gone through, what happened?",59 +How do I get my card back after the ATM swallowed it.,18 +"Hi, I was just checking over my card transactions and notice I was charged twice for a restaurant visit this week. Can you please remove one of these false charges from my account?",63 +For some reason my card payment hasn't worked. what can I do to look into that?,25 +Am I able to track a card that has already been sent?,11 +Who do I make a check out to if I want to top off my account?,58 +Will I get Visa or MasterCard?,73 +How can I tell if an AMT will take this card?,3 +I can't use my virtual disposable card,72 +Is the verification number on the top up card,71 +I got my card a few days ago but am unable to top up. I'm thinking about closing my account because of this. What is going on?,59 +No refund showing in my statement.,51 +Can you tell me why the transfer isn't showing up on my account?,5 +I have a cash withdrawal on my statement that I am unsure of.,20 +My top up doesn't work,59 +I tried to do a transfer and it hasn't worked!,35 +Will I see the transfer in my account within the week?,67 +How long will this take to get to me?,12 +Is there a fee to get an actual card?,43 +"My card is stuck in an ATM machine, how do I get it back quickly?",18 +This fee shouldn't be there after I paid with a card.,15 +Why is my deposit still pending?,6 +How do I exchange currencies using the app?,33 +What currencies do you offer?,36 +My payment was cancelled,53 +Whats the maximum disposable virtual cards?,29 +I sees some suspicious spending on my credit card that I don't recall I had made. What should I do?,22 +What is the verification code for my top up card?,71 +How long will it take for the money to reach my account?,67 +Where is my top-up verification code?,71 +Why can I not do a transfer to a beneficiary?,7 +I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?,35 +I'm not happy with service and would like to delete this account.,55 +Would I be able to use SWIFT transfers?,56 +What is the process when my card is due to expire?,9 +why was i chargged,64 +My Google pay top up isn't working.,2 +How do I go about cancelling a transaction?,8 +Why do you keep declining my transfers? it's always been working really well so far but when I tried to buy something just now the card got declined . I tried couple of times already but same thing is happening .,27 +"Needed gas, been delayed for half an hour.Please fix it!",47 +Can you tell me what cards and currencies you support?,54 +Is there a reason my payment is still pending?,45 +How can I tell if my card payment is reverted?,53 +What should I do if my passcode won't work?,44 +I was issued a card about a week ago. why hasn't it come in yet?,11 +Is there any way to cancel my transfer,8 +Explain how to verify my identity?,69 +How can I dispute a direct debit charge on my account?,28 +My new card hasn't came in.,11 +I was wondering why my card was declined,25 +Can you help me transfer funds from another bank account to this account?,65 +I was wondering how long does it take for a payment to go thru? It seems my last payment is stuck and hasn't moved.,45 +A payment on my statement is wrong.,16 +"I am trying to exchange AUD for GBP, how do I do that?",33 +I have an outgoing transfer,48 +Why am I getting charged more for using my card?,15 +Can I top up any amount?,60 +It's been a week since I ordered my card and it's not here. Please help?,11 +Could you please put a freeze on my card? There are some payments on it that I don't know where they came from.,16 +A payment is showing twice. Why is that?,63 +What do I have to do to get the virtual card to work?,72 +I have been trying unsuccessfully to top-up my card. Is the system down or not working properly?,59 +Why was my account assessed a fee?,34 +What do I do if my payment was reverted?,53 +Why has my top up been cancelled,61 +I prefer mastercard.,73 +"Looks like my card payment was made twice by mistake. I paid at the store earlier which rejected once, second time it worked. App stays at pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?",63 +What are the disposable cards restrictions?,29 +It didn't give me my cash,75 +Are there fees for using an international card to top up?,57 +Can I order another card?,39 +how long does it take for a transfer from Europe to go through?,67 +What kind of cards are supported? What currency?,54 +I want to shut down my account as soon as possible.,55 +There is an odd 1£ charge that appears as pending on my statement. What's the reason for that? I haven't purchased anything for a pound.,34 +"I purchased something while traveling, and the exchange rate applied was wrong.",17 +What do I do if my card has been lost or stolen?,41 +Hi i received an error message informing me about the transaction failure. I have done the money transfer before and it never failed. Please let me know what is the issue this time.,7 +"This is not right, I was told I could take out cash at the ATM for free?",19 +I can't see my Google Pay top up. Is it not working correctly?,2 +"I need a refund and cancel a transaction on an item I purchased and i need it as soon as possible, please!",52 +Are there any restrictions to where I can use my card?,10 +Why was I charged extra using my card?,15 +"Hi, Could you please help me as someone has stolen my wallet few hours ago. And a withdrawal is made, please help immediately. As i don't want to suffer more.",20 +What happens if my card expires?,9 +Where did the money transfer go?,66 +Is there a transaction limit on a disposable card?,29 +My card information seems to have been stolen! I don't know where these transactions came from and I've never even been to the city where they were made. I need my card blocked ASAP so this person can't keep using my card.,22 +Is there any fees for top ups?,57 +"Help! I fear that my card was stolen,",41 +A pending charge of 1L appears on my statement. Please explain as I have not made a purchase for that amount,34 +How many transactions can I do with my disposable card?,29 +I was double-charged for a transaction,63 +Whats the process of tranfering money into an account?,65 +At what age can a person open an account?,1 +"I've used my account frequently over the last month to manage my payments from abroad for my new place. I noticed that my fees have suddenly increased. As a frequent customer, shouldn't I be rewarded rather than suddenly being subject to a new fee?",64 +I need my refund as soon as possible. What else do I have to do?,51 +"I saw on the app that a cash withdrawal was completed on my account; however, I did not complete it.",20 +It's been a couple days how much longer do I have to wait for my transfer?,67 +What's the reason my new card hasn't come?,11 +I would like to use one of my cards for a family member. Is that allowed?,39 +I need a refund for something I bought.,52 +I don't know what this Direct Debit payment on my account is for.,28 +Why can't I see the top up I made?,62 +My phone has been stolen.,42 +I am not recognizing a debit payment from my account.,28 +"I looked at my statement, and there is a charge for 1£ that I don't recognize. Why is it on there?",34 +I can't verify my ID. Why?,68 +My card is needed soon,12 +I've made a card payment a couple of days ago now but it looks like the money is stuck. How long does it typically take for the payment to go through?,45 +Help me. The passcode doesn't work.,44 +My transfer's stuck on pending.,48 +"What, if any, is the limit for auto top-up?",4 +What to do if my card is about to expire?,9 +Is there a charge for transfers?,56 +How do I receive more physical cards,39 +Money was transferred to me and I am unable to see it,48 +The card has suffered a security breach.,22 +Can I change my PIN on my phone?,21 +What countries are getting support?,24 +I refuse to verify my identity.,74 +"I am seeing unathorized transactions in the app, on my account.",20 +Will I receive all the money sent to my account by SEPA transfer?,56 +Since when were there charges for taking out cash from my account? It's always been free for me to do this before. How much are the charges going to be?,19 +I would like to know which fiat currencies are recognized by your organization.,36 +Please tell me how you can stop unauthorized payments from being made on my card since on this bill I see that this has happened. There are transactions that I never made from a place I've never been to.,22 +I want to open an account for my children,1 +Do you accept SWIFT transfers?,56 +Why can't my beneficiary access my account?,7 +Can I schedule future top ups?,4 +I haven't received my card.,11 +"My card is showing a fee from when I used it, but I thought this card was supposed to be fee free?",15 +how do I get a disposable virtual card?,37 +Someone stole my wallet a couple of hours ago now and they have taken money from my account. Is there any way that you can help so I won't lose any more of my money.,20 +I am suppose to be getting a refund from something I purchased but it hasn't showed up in my account.,51 +What's the time frame on EU transfers? I purchased something a couple of days ago but the seller hasn't received my payment.,48 +I believe that the rate of exchange for my cash withdrawl is incorrect.,76 +I need to transfer money to my account from another bank,65 +"I usually don't get charged for transfers, why was I this month?",64 +Can I get a refund on an item?,52 +The ATM wouldn't let me withdraw cash.,26 +"When I withdrew my money, why was there an extra charge?",19 +Why doesn't my Google pay top up work?,2 +How can I get a disposable virtual card?,37 +Am I able to use my American Express to add money to my account balance?,54 +How do I report a cash withdrawal that wasn't me?,20 +Need to report a change of address.,30 +A withdraw I tried to make at the ATM was declined I don't know why.,26 +Help! I need to cancel a transaction.,8 +"As advised by you, i requested seller to refund my money. A week has passed but i haven't got any update from seller. Please track the refund with the seller.",51 +I don't remember my password,44 +how come my transfer declined,27 +I am waiting for a payment to be processed,45 +Why is there an additional fee showing on the statement I received?,34 +How can my friend send money to me?,50 +"My salary is in GBP, is this something I need to configure?",50 +What am I being charged an extra pound when I haven't bought something worth that much?,34 +Can you tell me where my readily available cash has come from?,70 +Can you tell me how to locate my PIN?,38 +What are the requirements to open an account for a minor?,1 +When are you going to transfer the money?,66 +I didn't receive the correct exchange rate for an item that I bought.,17 +Is a tracking number available for the card that was just sent?,11 +A percentage fee was charged to my withdrawal.,19 +I just received my card and I'd like to activate it.,0 +I've got to have one of those virtual cards.,40 +I don't think the charges made when I had currency exchanged are right.,17 +How many different currencies can I hold money in?,36 +Will you accept my salary if it's in another currency?,50 +How soon do cards arrive after I order them?,12 +How come my card payment has been declined?,25 +Do I get Visa or Mastercard?,73 +How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred.,20 +"Can you point me in the right direction of where to go to roder a disposable virtual card, I can't seem to find it.",37 +What is the expected delivery date for my card?,11 +How much transactions do I get with a disposable card?,29 +Help my activate my card.,0 +"I prefer Visa, can I get that instead?",73 +I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?,23 +unhappy with service need to delete account,55 +Can you elaborate on why I have an extra charge just for transferring?,64 +How can I reset my PIN?,21 +I am confused why there is cash I did not accept in my account,20 +I tried taking out 30 pounds from the ATM just now and it only gave me 10. Why would it do that? I need the 30 pounds now!,75 +My payment didn't work and the money is in back in my account.,53 +It seems I need to get information on limits for top-ups.,60 +What is the greatest number of times that I can top-up?,60 +Help me use American Express to add money to the account.,54 +"i need a refund from you because the merchant is refusing, can you do that?",51 +HOW DO I TRANSFER MONEY FROM MY BANK ACCOUNT?,65 +Do I need to verify my top-up?,71 +I cannot get my card out of the ATM.,18 +My billing address changed and I need to update my information.,30 +What do I need to do for a refund?,52 +I wish to cancel a transfer,8 +The app reverted my top up,61 +What are all of the different steps for identity checks?,69 +"Looks like my card payment was duplicated after all. I went to pay at the store earlier, got declined once, second time it works. App still stays pending for one of the payments. Can you please remove one of them as it's wrong and clearly was declined?",63 +Did I do something incorrectly? Where is my top-up?,47 +"How long should a transfer normally take to process completely? I have a friend that needs it right away, but it's already been 2 hours and she hasn't received it.",66 +I couldn't get the money I needed.,75 +Some cash shows up on my app.,20 +"My refund has not arrived, and I am unsure why. Who do I contact?",51 +I got a strange fee when I used the ATM.,19 +What is your age limit?,1 +How do I go about changing my PIN?,21 +I was charged twice for the same thing.,63 +I look but I see no virtual card. Why is that?,40 +What steps do I do to transfer money using my credit card?,62 +why do you charge for transfers?,56 +How can I change my information?,30 +My card payment didn't go through.,25 +I was not able to receive the correct amount of cash.,75 +I've been charged an extra £1 and I don't know what it's for,34 +I think there's a purchase at a store that I didn't go to.,16 +"I went for a meal in Seattle and paid the bill but I think they charged me twice, the first time they swiped the card I got a notification to say the money had gone out the account but then I added a tip and I think they swiped it all again. Can you refund one of the charges?",63 +How quickly can I transfer something to China?,67 +I made a transfer and was charged an extra fee!,64 +Why is there a 1 euro fee on my statement?,34 +My card appears to have never arrived?,11 +Why is there a payment I didn't do in my app?,16 +Will I have to pay extra to exchange money?,31 +Can I change my PIN at any ATM?,21 +Are visa and mastercard accepted,73 +I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back?,16 +I sent a transfer and it has been pending for awhile. How long will it stay pending?,48 +Can you tell me what I need for identity validation?,69 +Am I able to get both a Visa and MasterCard from you?,73 +Do you guys have any age restrictions?,1 +I can't find how to top up my account with a check. Where is that?,58 +Where did my money come from?,70 +I want to use my card. How do I activate it?,0 +"If I was travelling abroad, would I be able to hold currencies in euros?",36 +Top up keeps failing,59 +What countries are you available in?,24 +Why is the payment on my card still pending?,45 +What is the Top up rate charge for using a card in the US?,57 +I made a transaction at an atm and was charged extra for it.,19 +"I'm going on holiday to France for 6 weeks with my family and the cat, Fluffy. I just purchased €10,000 from a currency exchange to ensure we don't run short but there appears to be a fee. What is this for?",15 +Why did I get charged one pound seemingly randomly?,34 +Is it possible someone has access to my card? I noticed that there are a couple of payments in the app I'm sure I did not make. Can you find out what's going on here?,16 +What do I have to do to change my pin?,21 +top up cancellation,61 +Why is the transaction to my friend still pending?,66 +I don't see my top up in my wallet.,62 +How long does it take transfers from Europe to complete?,67 +What is the currency exchange fee?,31 +I have not been able to use this card.,14 +Is there a top charge for US cards?,57 +I'm in the EU. Can I get one of your cards?,24 +Tried using my ATM card earlier at one of your locations for the first time. It didn't work. What is going on?,26 +Please send my card as quickly as possible.,12 +What fiduciary currencies are supported for tenure and exchange?,36 +How do I use my card to top up?,62 +There is a mysterious debit transaction on my statement,28 +Where do I look for cash top up?,58 +I don't recognize some transactions. Is someone else using it?,22 +I used the ATM to get money out and did not realize I would be charged as much as I was or I would not have done that!,76 +is it possible to cancel transactions?,8 +If i want to change my pin number can I directly from an ATM?,21 +How do I complete the ID check?,69 +Will there be a cost if I exchange currency?,31 +"My payment was put back, I think.",53 +"In my statement, I got a €1 extra fee.",34 +I really need to top-up my card today urgently but my card keeps getting declined!! Can you please resolve this problem or let me know if you have any alternatives,59 +Is there a way to track the delivery of my card?,11 +I need to get visa and mastercard,73 +Can you tell me what I need to do to have my pin changed?,21 +i want to get my salary deposited as pesos?,50 +Why did you guys charge me an extra €1?,34 +I have a new email.,30 +There is a cash withdrawal on my statement that I did not make,20 +After looking at the app I noticed a couple of payments I know I did not make. Is it possible someone has accessed my card? What is actually going on?,16 +Is there an additional charge to exchange currencies?,31 +Do you have the best exchange rate?,32 +Can I add money automatically to my account while traveling?,4 +Can you check the exchange rate on a cash transaction I did overseas,76 +i need help finding the auto top up option.,4 +"I have to transfer money over to my mother, and I have tried numerous times and all that keeps happening is error messages.",7 +I didn't set up the direct debit I have,28 +"I need to transfer something from China, How long will it take?",67 +Where can I use this card?,10 +I don't know where this debit transaction on my statement came from.,28 +I didn't enjoy my tutor session and want a refund back. How do I go about doing this?,52 +The top-up did not go through.,59 +Why hasn't my transaction arrived to my friend yet?,66 +The wait for this transfer seems to be taking a very long time. It is very important that it goes through quickly. Can you please tell me how long it may take?,48 +Do you deliver the PIN separately?,38 +My account balance has not updated to reflect my recent transfer.,5 +"Please help me, as my topup amount has been reverted, i did it correctly. I think there is some defect in system.",61 +I have heard about these disposable virtual cards but don't understand how they work.,37 +My new card came in. How do I activate?,0 +Why does is payment not going through? Did my account get frozen or some other issue I don't know about. What can I do to fix this problem?,25 +I noticed that my card was charged more than once for one thing.,63 +How much is the charge for a foreign currency exchange?,31 +What happened to my cash deposit?,6 +I need to know if you will accept my credit card.,54 +Can my daughter make an account?,1 +I have a new card and need to activate it,0 +"My card has an expiration date, will you send a new one automatically?",9 +I left my phone somewhere and can't use the app.,42 +"I did a transfer to my account, but it hasn't shown up",5 +What currencies can I use to top up my account?,65 +Help! I think my phone may be stolen or lost!,42 +What happens when a payment is reverted?,53 +can i use my mastercard to add money to my account,54 +My card is stuck inside the ATM.,18 +You charged me more than once for the same transaction!,63 +I recently bought something in foreign currency and I am unsure of the exchange rate. Is this rate applied correctly?,17 +I accidentally put in the wrong pin too many times and now I need to unblock it. Can you assist with this?,49 +What do you require for identity verification?,69 +What fees are there for adding money using an international card,57 +Why couldn't I transfer funds to my beneficiary?,7 +I think someone else is using my card.,22 +"How long does a transfer to another country normally take? I check over and over again and see that my transfer is still pending. It's 2018, nothing should take this long. I have confirmed my account information, so there is no error. What is the hold up?",48 +Will be Apple Watch be able to let me top up?,2 +Why has my top-up not worked?,59 +How do I modify my details?,30 +Why did I get charged a fee for my transfer?,64 +I want to get a refund.,52 +Why hasn't my top-up finished pending yet?,47 +How long until my new card gets here?,11 +"Why did the person I transferred money to not receive the correct amount? What should I do to get them the right amount, do I have to transfer more money to them?",64 +"If the ATM only gave me 10 pounds instead of the 30 I requested, what do I do?",75 +Is there such thing as an auto top-up option?,4 +How long do I have to wait for the transfer to be finalized?,48 +Why is it failing to top-up?,59 +Why do I have to pay extra for using my card?,15 +What ATMs accept my card?,3 +I'm dissatisfied with the service and would like to terminate the account.,55 +Where can I find the auto-top option?,4 +I can't find the virtual card,40 +Which currencies do you work with?,54 +What do I need to know about topping up?,57 +Does it cost money to top up?,57 +As my kids get older are they able to get set up with their own accounts?,1 +How long do I have to wait until the transferred money shows up?,5 +Does this app allow currencies to be exchanged?,33 +I believe my top up has failed,59 +what are weekend rates for getting cash,76 +Is my card actually working? It's the first time I tried using it,26 +I did not receive the right amount of cash I requested,75 +how long should I expect to wait for my card to arrive?,12 +Im trying to top up my card but it's still pending and it's been an hour. Is there any way to make it go through faster? Do I not have enough?,47 +I need my card soon.,12 +Which countries does your service work in?,24 +What is the purpose for verifying my identity?,74 +My transfer failed. Help!,35 +I need some help linking my new card.,13 +I'm confused. My contactless is suddenly not working anywhere that I try to use it. How do I fix it?,23 +Can you help me get a disposable virtual card?,37 +I wasn't able to do a transfer to an account,7 +There are some charges that I don't recognize. It happened days ago. Can I get these charges back? Should I cancel my card?,16 +Today I was out eating and my card was declined. Why's that?,14 +Do I have to change my PIN at a bank?,21 +what do I need to do if the ATM kept my card?,18