tweet_id,label,airline_sentiment_confidence,negativereason,negativereason_confidence,airline,airline_sentiment_gold,name,negativereason_gold,retweet_count,text,tweet_coord,tweet_created,tweet_location,user_timezone
5.68909e+17,2,0.6755,,,United,,BattierCCIpuppy,,1,“@united: @BattierCCIpuppy Your puppy is so cute. We look forward to having both of you on board. Thanks for the high five. ^EY” 👏👏,,2/20/2015 15:03,"Sacramento, CA",
5.69321e+17,2,1.0,,,Delta,,laacyyy,,0,@JetBlue thanks so much. Can't wait to fly with you guys :),,2/21/2015 18:19,New Jersey,Quito
5.68916e+17,1,1.0,,,Southwest,,didieraur,,0,@SouthwestAir tweet just popped up on my phone with @amin_aur follows. Missing my favorite Southwest pilot and brother.,"[35.12084166, -89.84738331]",2/20/2015 15:30,"Memphis, Tennessee",Central Time (US & Canada)
5.68798e+17,2,1.0,,,Delta,,dpcahoon,,0,@JetBlue you guys rock!! http://t.co/LA397zaoAY,,2/20/2015 7:43,"Cambridge, MA",Eastern Time (US & Canada)
5.70284e+17,0,1.0,Cancelled Flight,1.0,American,,chagaga2013,,0,@AmericanAir cost me over 200 dollars because flight was Cancelled Flightled and couldn't even give me a food comp!! Fly @JetBlue @Delta they take,"[40.68994668, -73.91637642]",2/24/2015 10:07,new york city,Central Time (US & Canada)
5.70175e+17,0,1.0,Customer Service Issue,1.0,United,,sothenbethsaid,,0,@united hence why I've been asking for the customer service phone number so I can speak to a real person to get this sorted out,,2/24/2015 2:55,Nottingham,London
5.68859e+17,0,1.0,Customer Service Issue,0.6407,United,,DavidM2357,,0,"@united No. SATO rebooked me. Just upset that my travel office had to fix this, and you couldn't.",,2/20/2015 11:46,"Charleston, SC",
5.68621e+17,2,1.0,,,United,,ChadARichardson,,0,"@united thanks, keep up the good work",,2/19/2015 20:00,Raleigh,
5.6965e+17,0,1.0,Late Flight,1.0,United,,CrowdSafetyNI,,0,@united is my flight delayed? It keeps changing between delayed and not??? If delayed is checkin time Late Flightr??? http://t.co/NTUIx5dbYR,,2/22/2015 16:10,Northern Ireland,London
5.68457e+17,0,1.0,Lost Luggage,0.3445,United,,DMSHIPMAN915,,0,@united messaged you as requested- and called your baggage team again. It's STILL in Newark. please help or let me know next steps!!,,2/19/2015 9:10,Germany,
5.67799e+17,2,1.0,,,Delta,,gigiri27,,0,@JetBlue love traveling with Jetblue. Cant wait to go to Paris oui oui!!! NYC was awesomeee!,,2/17/2015 13:33,,
5.69704e+17,0,1.0,Can't Tell,0.6527,US Airways,,biscuittmfs,,0,"@USAirways @AmericanAir you should partner w/ a different hotel in PHL, the clarion is proving to be very difficult & not customer friendly",,2/22/2015 19:43,NY - SoFlo - The Tardis,Eastern Time (US & Canada)
5.68896e+17,0,1.0,Can't Tell,0.6478,United,,SchrammRyan,,0,@united you are making me miss big snow in Montana. Not cool.,,2/20/2015 14:11,,Eastern Time (US & Canada)
5.69676e+17,0,0.6689,Bad Flight,0.3612,American,,Aero0729,,0,@AmericanAir flight attendants on AA2402 were spectacular.Fed the ENTIRE cabin then food from coach. Why do you keep serving this vile food,,2/22/2015 17:52,,
5.70105e+17,0,1.0,Late Flight,0.6534,US Airways,,CicilyGray,,0,@USAirways flt 1820 2rsw could have extended the courtsey of waiting 2min 4 10 of us.... gates closed in r faces.  Ur fired,,2/23/2015 22:15,,
5.70027e+17,0,1.0,Customer Service Issue,0.3639,United,,tpensari,,0,@united diverted and missed our connecting flight. Was just told that my bag is on it's way to MSY. If you only had people that cared,,2/23/2015 17:04,,
5.68198e+17,2,1.0,,,Delta,,GenuineJack,,0,@JetBlue I'll pass along the advice. You guys rock!!,,2/18/2015 16:00,Massachusetts,Central Time (US & Canada)
5.67869e+17,2,1.0,,,United,,ChooseJeremy,,0,@united Give Cyndi & Troy each a gold star.,,2/17/2015 18:09,"Virginia Beach, VA",Eastern Time (US & Canada)
5.70144e+17,0,0.69,Lost Luggage,0.69,United,,michaelsalinger,,0,@united how we looking on getting those bags to Lusaka,,2/24/2015 0:51,"mentor, Ohio",Eastern Time (US & Canada)
5.68094e+17,0,1.0,Flight Booking Problems,0.6188,Delta,,MerrickRealtor,,0,@JetBlue WHAT'S UP WITH WEBSITE CAN'T ACCESS FLIGHT INFO,,2/18/2015 9:06,Merrick,America/New_York
5.67876e+17,0,1.0,Late Flight,0.6667,US Airways,,husainhaqqani,,1,@USAirways I'm sure you don't but question still remains why we only found out at 8.20 that crew won't come before 9.50 for 8.10 flt. Tks.,,2/17/2015 18:38,"Washington, DC",Eastern Time (US & Canada)
5.70245e+17,2,0.6429,,0.0,Delta,,PaulParz,,0,"@JetBlue you don't need to cut services, charge more and give a better flying experience. That's why I use jet blue in the first place",,2/24/2015 7:32,,
5.70272e+17,1,0.671,,,American,,MeeestarCoke,,0,@AmericanAir thanks for the info Is there a number I can call to speak to a person? It's going to take an hour to type it out,,2/24/2015 9:19,BK,
5.69821e+17,0,1.0,Late Flight,0.6875,US Airways,,sheilafmaguire,,0,"@USAirways flt 419. 2+ hrs Late Flight, baggage + 1 more hr. Now I see they delivered my suitcase wet inside & out. #NotHappy","[36.11203645, -115.17712729]",2/23/2015 3:27,"Scituate, MA",Eastern Time (US & Canada)
5.68677e+17,0,1.0,Customer Service Issue,1.0,United,,urno12,,0,@united #onlyinAmerica. 18 days and not a word from #unitedairlines #customerservices. Bad PR guys.,,2/19/2015 23:41,bonkers in Yonkers,New Delhi
5.69973e+17,2,0.6922,,,Virgin America,,Travelzoo,,0,@VirginAmerica Congrats on winning the @Travelzoo award for Best Deals from an Airline (US) http://t.co/kj1iljaebV,,2/23/2015 13:30,"New York, NY",Pacific Time (US & Canada)
5.68332e+17,0,1.0,Lost Luggage,1.0,United,,ellieINchicago,,0,@united loses my luggage and @hotelstonight loses my reservation. after a 10 hour travel day. I just want to get to @StartingBloc in the am!,"[34.06978184, -117.57752166]",2/19/2015 0:51,"Chicago, IL",Central Time (US & Canada)
5.68049e+17,2,0.6889,,,United,,Official_KTC,,0,@united Club in Denver is dope 👌,,2/18/2015 6:08,Chicago,Central Time (US & Canada)
5.69246e+17,0,1.0,Late Flight,1.0,US Airways,,LindsaySweeting,,0,@USAirways This is ridiculous. You delayed my husband's flights & made him miss his connection. Told him to leave his bags. Sent him (1/3),,2/21/2015 13:22,"Asheville, NC",Central Time (US & Canada)
5.68769e+17,0,1.0,Bad Flight,0.3587,US Airways,,altadenadad,,0,@USAirways we got 1 drink then F/A sat in jump seat doing crosswords. Glasses picked up at landing. Just a very lazy service 4 First class.,,2/20/2015 5:48,"Haverford, PA & Wilton Manors ",Atlantic Time (Canada)
5.69831e+17,0,1.0,Customer Service Issue,1.0,American,,farfalla818,,0,@AmericanAir you're running 5+ hours behind replying to anyone via Twitter. this is beyond unacceptable. I'm running out of time!,,2/23/2015 4:09,"Plano, Texas",
5.68787e+17,0,1.0,Late Flight,0.6754,United,,Eileen429,,0,@united or you'll Cancelled Flight my flight like you just did,"[37.62025528, -122.38832698]",2/20/2015 7:00,"Red Bank, NJ",Central Time (US & Canada)
5.68814e+17,0,1.0,Customer Service Issue,0.6809,Southwest,,CSENOJ,,0,"@SouthwestAir if you are going to be inconsistent enforcing your rules, I'd prefer you not randomly take it out on freq flyers that obey",,2/20/2015 8:45,,
5.68549e+17,0,0.6551,Flight Attendant Complaints,0.3449,Delta,,RivieraTD,,0,@JetBlue walked from the gate to the just ask desk by gate 1 http://t.co/p6ucbVlv5E,,2/19/2015 15:13,Tonawanda NY,Eastern Time (US & Canada)
5.68192e+17,1,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Airways Corporation Price Target Update - Stafford Daily http://t.co/vQmdmZaFUJ,,2/18/2015 15:36,USA,Sydney
5.68626e+17,0,1.0,Customer Service Issue,1.0,US Airways,,Allisonjones704,,0,@USAirways we already spoke to someone several times about the matter and no one is sympathetic or will fly us home early complimentary.,,2/19/2015 20:21,,
5.67771e+17,2,1.0,,,United,,RWMann,,0,"@united Thanks, ^KP. Please also mention the Quiche breakfast and Tandoori chicken dinner entrees and accompaniments are truly First Class.",,2/17/2015 11:42,"Port Washington, NY 11050",Eastern Time (US & Canada)
5.68468e+17,0,1.0,Can't Tell,0.6806,Southwest,,Kbaiocchi,,0,@SouthwestAir there is a good chance myself nor anyone else in this airport will ever be Flight Booking Problems southwest again..,,2/19/2015 9:53,CT ,Eastern Time (US & Canada)
5.68184e+17,0,0.678,Can't Tell,0.678,Delta,,edgarsantana,,0,"@JetBlue if u want to be helpful save me the trip from Westchester Cty to JFK, plus parking - my info is in the photo http://t.co/JI7xkS2jkk",,2/18/2015 15:03,"ÜT: 40.96513,-73.872957",Eastern Time (US & Canada)
5.68305e+17,1,0.732,,,Southwest,,royvergara,,0,@SouthwestAir ugh kicking myself for missing out on #destinationdragons. I need some @Imaginedragons back in my life  http://t.co/sbEhi46bMk,,2/18/2015 23:04,"Las Vegas, NV",Pacific Time (US & Canada)
5.69509e+17,0,0.6989,Customer Service Issue,0.6989,United,,throthra,,0,@united apparently sleeping in B terminal wasn't the worst situation. Someone told other UA passengers they had to sleep at baggage claim.,,2/22/2015 6:47,,
5.68284e+17,1,0.6736,,,Southwest,,ransdell08,,0,@SouthwestAir @flightspots about time! #mobileboarding is a must!,,2/18/2015 21:41,"Little Rock, AR",Central Time (US & Canada)
5.6777e+17,0,0.6515,Flight Booking Problems,0.3358,Virgin America,,paulhting,,0,@virginamerica Trying to make the change in advance (not just 24 hours prior)…tried it online earlier and it wanted $300 in change fees.,,2/17/2015 11:38,"Charlottesville, VA",Eastern Time (US & Canada)
5.67782e+17,1,1.0,,,Delta,,ToriThatMexican,,0,@JetBlue I did get the email. Thought i wasn't supposed to reply to those😂,"[46.16798631, -122.96616783]",2/17/2015 12:24,pnw,Arizona
5.69691e+17,0,1.0,Can't Tell,0.6848,United,,axelrodaj,,0,@united not sure why the people in row 7 that paid for a premium seat can't use their overhead space... http://t.co/i9s86KiHge,"[33.94077727, -118.39921036]",2/22/2015 18:50,San Francisco,Pacific Time (US & Canada)
5.69576e+17,0,1.0,Can't Tell,0.6819,Delta,,BillChurchMedia,,0,@JetBlue You failed. That's the answer. Please don't justify otherwise.,,2/22/2015 11:15,"Sarasota, FL",Pacific Time (US & Canada)
5.68052e+17,0,0.6768,Flight Booking Problems,0.6768,Southwest,,DrewTuckerDPT,,0,@SouthwestAir when will you be accepting reservations past August 7?,,2/18/2015 6:20,"Memphis, TN",
5.69982e+17,1,1.0,,,Southwest,,Soldier_Gomez,,0,@SouthwestAir How many tickets are left?,,2/23/2015 14:07,Las Vegas,Arizona
5.68123e+17,1,0.6646,,,Virgin America,,elimae724,,0,@VirginAmerica is helping me step up my @Tinder game! #TinderTips #tinderchamp http://t.co/jBmVVha63A,,2/18/2015 10:59,California Love #VFL,
5.70011e+17,2,1.0,,,Virgin America,,ChelseaPoe666,,0,@VirginAmerica wow this just blew my mind,,2/23/2015 16:01,Oakland via Midwest ,Atlantic Time (Canada)
5.68178e+17,0,0.6678,Flight Booking Problems,0.3381,United,,GeorgeMcflyOG,,0,@united I will be patient as your agent explains how you have me booked on a new flight for 6:18 when that plane doesn't arrive until 6:07,,2/18/2015 14:39,NJ ,Eastern Time (US & Canada)
5.69315e+17,0,1.0,Customer Service Issue,0.7126,US Airways,,JackieCarlon,,0,@USAirways been on hold way to long!  Is this the best level of service you can provide? - one hour+ is too long!,,2/21/2015 17:56,,
5.6843e+17,0,0.7112,Late Flight,0.3609,Delta,,ZKatcher,,0,"@JetBlue claims w/ customer protection they ""will notify customers of delays, Cancelled Flightlations and diversions."" #NotTRUE http://t.co/3oq1T4ohjl","[0.0, 0.0]",2/19/2015 7:19,"Washington, DC",Eastern Time (US & Canada)
5.69366e+17,0,1.0,Late Flight,0.6542,US Airways,,PhilHagen,,0,@USAirways just hit 4hrs.  what is typical wait time right now? should i drive 2h30m to the airport service desk?,,2/21/2015 21:18,"Lewes, DE, USA",Eastern Time (US & Canada)
5.70296e+17,0,1.0,Customer Service Issue,1.0,American,,HollyKinnamon,,0,@AmericanAir I have been on hold w/customer service line for 68 minutes.  This after I was on phone with an agent for 35 min b/f call droped,,2/24/2015 10:53,"Washington, DC",Quito
5.70259e+17,2,1.0,,,United,,cehertz,,0,@united for the record- Rozana at Newark was lovely and helpful. #choosekind,,2/24/2015 8:29,btv,
5.67805e+17,0,1.0,Customer Service Issue,1.0,United,,bernardfparsons,,0,@united JT the issue is with missed connections early gate closings and zero concern from customer service,,2/17/2015 13:57,"Ontario, Canada",Eastern Time (US & Canada)
5.68903e+17,0,1.0,Customer Service Issue,0.3404,United,,caseymugar,,0,"@united I know. I’m sure you hear it all the time — don’t like the new seats. I’m a small guy, 5’ 6” and I feel the new planes are tight",,2/20/2015 14:42,"Culver City, CA",Pacific Time (US & Canada)
5.6988e+17,0,1.0,Late Flight,0.6421,United,,jasoncarpio,,0,@united passengers should have been rerouted to match the intended arrival time (even if you have to incur cost to put us in other airlines),,2/23/2015 7:21,"San Francisco, California",Pacific Time (US & Canada)
5.68986e+17,0,1.0,Customer Service Issue,1.0,US Airways,,jimmydubbybubby,,0,@USAirways worst customer service I've ever experienced. I'll never fly your airline ever again. I have to pay to sleep in Philly. Fuck you.,,2/20/2015 20:09,Been inside your mum since '92,Central Time (US & Canada)
5.68435e+17,1,1.0,,,United,,msteckling,,0,@united have all 747-400s been updated with power outlets and seat-back TVs yet? Flying ORD to Tokyo-Narita on the 28th,,2/19/2015 7:41,"Chicago, IL",Central Time (US & Canada)
5.69639e+17,0,1.0,Late Flight,0.3581,American,,rhowltx,,0,"@AmericanAir @NY_NJairports AA1224: 45 mins for Priority bags to arrive, now Late Flight for evening plans! Delta 20 min bag guarantee anyone? :(",,2/22/2015 15:24,,
5.70079e+17,0,1.0,Late Flight,1.0,United,,DJPartyMarty,,0,@united Yo yo yo stuck on the tarmac for over 2 hours at @fly2ohare ... Going to miss my ride at @flypdx help please! #HelpImStuck #United,"[41.97777091, -87.90782014]",2/23/2015 20:33,,Pacific Time (US & Canada)
5.69465e+17,0,1.0,longlines,0.3569,US Airways,,AdrianMartinG15,,0,@Sb5551 Sounds like  @USAirways should have planned better since this weather was no surprise. Completely unacceptable wait times!!!,,2/22/2015 3:53,,
5.6824e+17,1,1.0,,,United,,MichHardyTV,,0,"@united @VUSA_Australia I'm just an Aussie cowgirl lookin' for my cowboy. Take me to Fort Worth, Estelle says I'll find him there!","[-33.87144962, 151.20821275]",2/18/2015 18:45,Sydney,Hawaii
5.69125e+17,0,1.0,Late Flight,1.0,United,,beckybye,,0,@united on flight 1665 but it's not departing! Website says delayed due to operational difficulties-what does that mean?,,2/21/2015 5:22,"Denver, CO",Mountain Time (US & Canada)
5.68503e+17,0,0.701,Can't Tell,0.701,United,,newyorkwool,,0,@united the wifi in the ewr lounge reminds me of the old days of dial up,,2/19/2015 12:11,Birkenhead upon Hudson,Eastern Time (US & Canada)
5.70123e+17,0,1.0,Can't Tell,0.6981,American,,GarrettBogar,,0,"@AmericanAir no no no, YOU DM me, I pay you money and you want to me to reach out to you for help? How about the other way around",,2/23/2015 23:30,,
5.68633e+17,0,1.0,Lost Luggage,1.0,Delta,,Who_Knows_Me1,,0,@JetBlue service for baggage at JFK is incomprehensible. No employee knows where our luggage is frM flight 424 LAX to NYC ITS AN HR WAIT NOW,,2/19/2015 20:46,,
5.69529e+17,0,1.0,Flight Attendant Complaints,0.7011,US Airways,,tjvandy,,1,@USAirways F623 DEN:PHX. Serious display of poor customer service exhibited by flight crew today.   #newamericanairline #cheapslogannotmotto,,2/22/2015 8:09,colorado,Central Time (US & Canada)
5.69662e+17,0,0.6275,Cancelled Flight,0.3166,American,,SeguineJ,,0,@AmericanAir Hopefully you guys are willing to cover my lovely car rental and living charges...I love being here for two extra days..,,2/22/2015 16:54,"Russell, KS",Central Time (US & Canada)
5.6963e+17,0,1.0,Can't Tell,0.6333,United,,danny_9_9,,0,@united you guys are complete ass,,2/22/2015 14:49,,
5.68926e+17,1,1.0,,,Southwest,,fair_island,,0,@SouthwestAir Are there any current promotions/codes for Nashville-Denver? Thank you!,,2/20/2015 16:10,Somewhere in Tennessee,Quito
5.68193e+17,2,1.0,,,Delta,,TheTechRabbi,,0,"@JetBlue I can't say what airline I am on right now, but I sincerely miss you. #bestairline",,2/18/2015 15:38,Los Angeles,Pacific Time (US & Canada)
5.69587e+17,0,0.6888,Bad Flight,0.3499,Southwest,,danihampton,,0,"<3 <3 RT @SouthwestAir! @danihampton Sorry to hear about the WiFi connection, Dani. Please DM us your conf # so we can help you. Thanks!",,2/22/2015 11:58,,Arizona
5.6893e+17,2,0.6665,,,Southwest,,ken_randolph,,0,@SouthwestAir I'll have to drop by next time I visit!,,2/20/2015 16:26,,
5.69339e+17,0,1.0,Flight Attendant Complaints,0.6334,United,,MMMarketing2014,,1,@united well this one missed the mark.  She was in a snit from the minute I stepped up to the counter,,2/21/2015 19:34,#Westford #marketing ,
5.67764e+17,2,1.0,,,Southwest,,DebMannRN,,0,"@SouthwestAir Another great flight & crew, Las Vegas-Chicago #3397. Thanks!",,2/17/2015 11:14,Indy,Eastern Time (US & Canada)
5.69914e+17,0,1.0,Customer Service Issue,0.6392,United,,8629Fissile,,0,@united Okay thanks if you could please update me. I was told at the airport someone would call me today but they haven't.,,2/23/2015 9:39,,London
5.69971e+17,0,0.663,Customer Service Issue,0.3478,United,,TuraOntheroad,,0,"@united Nope. Walked up & down the ORF terminal, & not a United agent to be found. Showed up @ last minute to board us. Many panicked people",,2/23/2015 13:25,Brooklyn,Pacific Time (US & Canada)
5.6997e+17,0,1.0,Flight Attendant Complaints,0.3407,US Airways,,smaguire2,,0,@USAirways this is no way to treat women.  I want someone to contact me and explain how they will make this acceptable.,,2/23/2015 13:21,,Atlantic Time (Canada)
5.68097e+17,0,1.0,Bad Flight,0.6852,Delta,,joshto,,0,@JetBlue Disappointed we weren't allowed to bring on an aircraft approved carseat on an empty plane. Not cool.,,2/18/2015 9:17,San Francisco,Pacific Time (US & Canada)
5.6786e+17,0,0.6865,Flight Attendant Complaints,0.3453,US Airways,,PastorMRobinson,,0,@USAirways bad weather shouldn't mean bad service,,2/17/2015 17:35,Lexington,Central Time (US & Canada)
5.70061e+17,0,1.0,Lost Luggage,0.6666,Delta,,DarthVada_R2D2,,0,@JetBlue - I did that as soon as I realized. Will they try to figure out who is stealing from people's bags? Security cameras? Anything?,,2/23/2015 19:23,,Atlantic Time (Canada)
5.6777e+17,0,1.0,Lost Luggage,1.0,United,,raedenez,,0,@united bags are still in Houston since Friday and still have not been reimbursed the baggage fee.,,2/17/2015 11:37,North Tonawanda,
5.69316e+17,0,1.0,Late Flight,0.6484,United,,JeremyPress1,,0,@united the incompetence is truly stunning at this point. 4 hours on a plane for a 1.75 hour nonstop flight.,,2/21/2015 18:00,,
5.69114e+17,1,1.0,,,Delta,,takenn54,,0,@JetBlue are you going to be giving travel agent rates to those who hold an Iata card ???,,2/21/2015 4:40,"Albany,NY",Eastern Time (US & Canada)
5.67805e+17,0,0.6714,Late Flight,0.6714,United,,MatthewHendrian,,0,"@united here I was thinking how I could say so many nice things after getting upgraded, but then you delayed my flight... It's ok!",,2/17/2015 13:57,"Denver, CO",Mountain Time (US & Canada)
5.69242e+17,0,1.0,Can't Tell,1.0,United,,LisaKothari,,0,"@united Luckily, I had my disinfectant wipes and did your job for you. You're welcome. #badservice",,2/21/2015 13:07,Seattle WA,Pacific Time (US & Canada)
5.67774e+17,0,0.6827,Can't Tell,0.6827,Delta,,travelingranger,,0,@JetBlue remember - I'm very doubtful and not very hopeful :(,,2/17/2015 11:54,,
5.69614e+17,0,1.0,Cancelled Flight,1.0,United,,rayja9,,0,@united I believe. It was Cancelled Flighted yesterday I guess. Goes back to no notification from United about Cancelled Flightlation,,2/22/2015 13:43,,
5.69114e+17,0,0.6559,Cancelled Flight,0.3441,United,,TheBarnesology,,0,@united I already follow you. One of you 800-number agents rebooked me. Went from a 777 to an a320. Ugh.,"[29.81532281, -95.40830048]",2/21/2015 4:39,"Houston, TX",Central Time (US & Canada)
5.67792e+17,0,1.0,Customer Service Issue,0.6652,Delta,,billykaos,,0,"@JetBlue continue button generated a trip to ""plan your trip page""
regardless of how far along I was in Flight Booking Problems process
hint: the end of it","[0.0, 0.0]",2/17/2015 13:06,Boston,Eastern Time (US & Canada)
5.69933e+17,2,1.0,,,United,,CaroDavis2012,,0,@united great to hear Thankyou so much. Greatly appreciate your replies. Feel much more settled now.,,2/23/2015 10:51,Scotland,
5.69596e+17,0,1.0,Customer Service Issue,0.648,American,,SchrierCar,,0,"@AmericanAir no hold times, just disconnections.   There is no excuse for that",,2/22/2015 12:32,,
5.68562e+17,1,0.6854,,,Delta,,JetBlueNews,,0,@JetBlue Has D.C. Thinking About Summer With New Nantucket Service - SYS-CON Media (PR) http://t.co/ZoFWLdQXbe,,2/19/2015 16:05,USA,Sydney
5.67734e+17,1,0.6354,,0.0,Southwest,,JasenVinlove,,0,@SouthwestAir could you tell me if any upgrades are available on a flight out of STL tomorrow morning.,,2/17/2015 9:15,St. Louis,Central Time (US & Canada)
5.68528e+17,0,1.0,Late Flight,0.3527,US Airways,,bonmotmadison,,0,@USAirways tells me to talk to @AmericanAir about my delayed flights. AA tells me to talk to US. #ihatemergers,,2/19/2015 13:48,"Madison, WI",
5.69565e+17,1,1.0,,,Delta,,BASRMNN,,0,@JetBlue any way to get 2 ppl on standby list for flight 1970 FLL to BOS. Trying to find way home.,,2/22/2015 10:32,,
5.6897e+17,1,1.0,,,Delta,,thatsmypotpie,,0,@JetBlue flight 1183 to Orlando.,,2/20/2015 19:07,Central Perk,Eastern Time (US & Canada)
5.69652e+17,0,0.669,Late Flight,0.669,American,,breakthemark,,0,@AmericanAir Trip cut 7 hrs short due to flight change/massive layovers/ no peanuts or crackers/ asked for H2O and received about 2oz.,,2/22/2015 16:17,"Portland, OR",Pacific Time (US & Canada)
5.69232e+17,2,1.0,,,United,,ChefjeffSD,,0,@united thank you for taking care of my mom and reFlight Booking Problems her flight in phl.,,2/21/2015 12:29,San Diego ,Pacific Time (US & Canada)
5.68894e+17,0,1.0,Lost Luggage,1.0,United,,christinerimay,,0,@united Bag MIA since Wednesday. Still no word where it is or if we'll ever see it again. #lostluggage #frustrated,,2/20/2015 14:03,Someplace saving something,Eastern Time (US & Canada)
5.69662e+17,0,0.6842,Lost Luggage,0.6842,United,,Spencerklein,,0,@united I honestly couldn't tell you. All I know is that originally we were going to have it brought in from the concourse,,2/22/2015 16:55,,Eastern Time (US & Canada)
5.67734e+17,0,1.0,longlines,0.6909,US Airways,,indystevens,,0,@USAirways hundreds of people in line and less than half the desks being manned at CLT. Help?,,2/17/2015 9:17,,Quito
5.67734e+17,0,0.6563,Can't Tell,0.3333,Delta,,alsonmusical,,0,@JetBlue should i continue?,,2/17/2015 9:14,"Yauco, Puerto Rico",Central Time (US & Canada)
5.6915e+17,1,1.0,,,United,,AndrewMcDublin,,0,@united Hi have a question re future Flight Booking Problems. DUB-JAC 29/9 JAC-LAX 8/10 LAX-DUB 13/10. I'm *G. What is checked bag allowance for JAC-LAX?,,2/21/2015 7:00,,
5.67766e+17,0,1.0,Late Flight,0.6632,Delta,,gczark,,0,"@JetBlue, I normally ❤️ you, but this Late Flightst flight experience was the worst. 2 hours on runway, no wifi & tv not working properly",,2/17/2015 11:20,"New York, NY",Eastern Time (US & Canada)
5.68724e+17,0,1.0,longlines,0.3641,Southwest,,derekbarney,,0,"@southwestair three flights with three  check in agents, not enough. #missedflight  back to Jet Blue",,2/20/2015 2:50,"Portsmouth, NH",Eastern Time (US & Canada)
5.6953e+17,0,1.0,Late Flight,1.0,Delta,,DrCraigKasper,,0,@JetBlue still sitting in plane in Newburg. This is getting #ridiculous. No way to treat #loyal customers.,,2/22/2015 8:12,"New York, New York",Eastern Time (US & Canada)
5.68497e+17,0,0.6804,Can't Tell,0.3441,US Airways,,nickpasculli,,0,@USAirways oh the irony. A dog who will not spot barking in waiting area is now right in front of me! Please send me a cocktail coupon stat,,2/19/2015 11:45,"Monterey County, CA",Arizona
5.6879e+17,1,0.6204,,0.0,United,,dlm_3,,0,@united I need a customer service manager to contact me please,,2/20/2015 7:12,Global,Eastern Time (US & Canada)
5.69957e+17,0,1.0,Can't Tell,0.6919,United,,medictom,,0,@united Not a happy flyer.  UA flight 1161 from SFO to Cleveland.  Sunday 2/22.  Stay tuned for blog article from http://t.co/VdFdODqVGx,,2/23/2015 12:29,"Brunswick, Ohio",Eastern Time (US & Canada)
5.69863e+17,0,1.0,Bad Flight,1.0,Southwest,,gdm43pga,,0,@SouthwestAir how about fixing the wifi!  3rd flight where it's not working. 800 series plane so not like it's an old plane.,,2/23/2015 6:14,"Old Hickory, TN",Central Time (US & Canada)
5.68192e+17,1,1.0,,,Southwest,,syrahminush,,0,@SouthwestAir when will dates to fly go past August 7 2015?,,2/18/2015 15:35,"Bay Area, California",Pacific Time (US & Canada)
5.68076e+17,0,0.6536,Lost Luggage,0.6536,US Airways,,tannapistolis,,0,@USAirways I hope so. Last I spoke to the baggage team... they weren't sure what city my bag was in.,,2/18/2015 7:53,,Eastern Time (US & Canada)
5.68101e+17,1,0.6559,,0.0,Virgin America,,PlantFoodDude,,0,"@VirginAmerica - can you tweet me the Cancelled Flight/chng fee for a flight? or can I rebook under one of your affiliates? If so, who are afiliates?",,2/18/2015 9:35, NJ USA,Eastern Time (US & Canada)
5.68914e+17,0,1.0,Bad Flight,0.6907,United,,AtulKC,,0,@united - terrible experience on UA415 on 17th. 1st exit row in economy has zero legroom. Have same row booked for return but can't change.,,2/20/2015 15:22,Greater New York City Area,Eastern Time (US & Canada)
5.68115e+17,0,1.0,Lost Luggage,0.3441,United,,MGsoundguy,,0,@united every time I check a bag with your airline I'm confident I will be wearing the same clothes for 3 days.  Please prove me wrong.,,2/18/2015 10:29,"Houston TX
",
5.68423e+17,1,1.0,,,United,,Cecilia_stories,,0,"@united @AmericanAir THIS IS THE  YEAR FOR VAN GOGH FANS TO VISIT EUROPE
http://t.co/e1EOfthgAJ",,2/19/2015 6:51,Luxembourg,Paris
5.70286e+17,2,1.0,,,Virgin America,,sjespers,,0,@VirginAmerica Thanks!,,2/24/2015 10:15,"San Francisco, CA",Pacific Time (US & Canada)
5.69876e+17,1,1.0,,,Southwest,,FolfJay,,0,@SouthwestAir may want to direct that to the people at @FurryFiesta tok,,2/23/2015 7:05,"Grand Island, Nebraska, USA",Central Time (US & Canada)
5.70041e+17,1,1.0,,,Delta,,CougSID,,0,@JetBlue Are all of your flights out of Charleston tomorrow on-time or is there a possibility for delays/Cancelled Flightlations?,,2/23/2015 18:01,"Olympia, WA  ✈ Charleston, SC",Eastern Time (US & Canada)
5.69934e+17,1,1.0,,,Virgin America,,kyle_romanoff,,0,@VirginAmerica what happened to Doom?!,,2/23/2015 10:58,,
5.70294e+17,2,1.0,,,Southwest,,catjubs,,0,@SouthwestAir  thanks Southwest for saving our trip. my sweetheart isn't going to miss seeing #AltonBrownLive thanks to y'all! #SOhappy,,2/24/2015 10:47,lurking in a coffeehouse,Pacific Time (US & Canada)
5.6998e+17,0,1.0,longlines,0.6668,United,,franciscogonima,,0,"@united I'm saying I made the flight but with poor/non-communication, unaccounted for lost time & lots of frustrated flyers standing around","[39.85799572, -104.67056217]",2/23/2015 13:58,"San Antonio, Texas",Central Time (US & Canada)
5.69922e+17,0,1.0,Can't Tell,0.356,United,,brianaverna,,0,@united there are a lot of unhappy cold people on the bridge in freezing temps for an hour. Not given any info.,,2/23/2015 10:10,"CT, NY and most other states",Eastern Time (US & Canada)
5.70268e+17,1,0.6304,,0.0,American,,hooton,,0,@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?,,2/24/2015 9:05,"Little Rock, AR",Central Time (US & Canada)
5.68484e+17,1,1.0,,,Virgin America,,MajorPaayne,,0,@VirginAmerica i would like help with some flights please.,,2/19/2015 10:53,,Central Time (US & Canada)
5.67722e+17,0,1.0,Customer Service Issue,1.0,US Airways,,CharNewsJunkie,,0,"@USAirways Almost 4 hours and coin now. Understand higher call volume, but this is unacceptable.",,2/17/2015 8:28,"Charlotte, North Carolina",Eastern Time (US & Canada)
5.67876e+17,2,0.6989,,,Delta,,cindylouwho821,,0,@JetBlue app just reminded me I will be flying to #FLL in 2 weeks. #ChillyCVZ #ThankGoodness @mypompanobeach #family #friends #sunshine,,2/17/2015 18:39,"Washington, DC",Central Time (US & Canada)
5.68211e+17,0,1.0,Flight Booking Problems,1.0,US Airways,,ximplosionx,,0,@USAirways Oh certainly. And now I have two $275 pending transactions on my bank account. Really happy that I was charged double.,,2/18/2015 16:50,"Redmond, WA",Eastern Time (US & Canada)
5.69969e+17,2,1.0,,,Delta,,Juliacsk,,0,@JetBlue: So excited to hear about your move towards international travel from Long Beach Airport!,,2/23/2015 13:14,Los Angeles,Pacific Time (US & Canada)
5.68175e+17,0,0.6727,Customer Service Issue,0.6727,Virgin America,,mekirkpatrick,,0,@VirginAmerica FYI the info@virginamerica.com email address you say to contact in password reset emails doesn't exist. Emails bounce.,,2/18/2015 14:26,"Long Beach, CA",Pacific Time (US & Canada)
5.69105e+17,1,0.6269,,,Southwest,,MichelleMSmart,,0,@SouthwestAir flt 3260 out of mht. Have fun with my kids and grandkids 10 of them!!  Jack says hi! http://t.co/BHOOiyT6ZQ,,2/21/2015 4:02,,Eastern Time (US & Canada)
5.69118e+17,0,1.0,Customer Service Issue,1.0,United,,BenBell22,,0,@united coupled with self-service policies/cost cutting exacerbates the noted issues. (3/3),,2/21/2015 4:53,,Eastern Time (US & Canada)
5.69702e+17,0,1.0,longlines,1.0,American,,ChrisAgius13,,0,@AmericanAir one staff on desk. Now been queuing for over an hr.,"[32.89840957, -97.04456259]",2/22/2015 19:34,"Melbourne, Australia",
5.69542e+17,0,0.6809,longlines,0.3511,Delta,,KShay1985,,0,"@JetBlue this is ridiculous we are on 1.5 hours coming up of waiting to deplane, there are are newborns on board",,2/22/2015 8:59,"New York City, NY",
5.69224e+17,2,0.6778,,,Southwest,,SouthwestAir,,7,@SouthwestAir y'all are fast we already have our 5 winners! Congrats!!,,2/21/2015 11:55,"Dallas, Texas",Central Time (US & Canada)
5.67807e+17,1,1.0,,,Virgin America,,TheDCD,,0,@VirginAmerica On all your flights?,"[0.0, 0.0]",2/17/2015 14:04,On a bar floor in Denver.,Mountain Time (US & Canada)
5.6841e+17,0,1.0,Damaged Luggage,0.6868,US Airways,,chrisacoote,,0,"@USAirways I thought about moving a lot of business over too, but first impressions count.. Glad it was miles and not cash.",,2/19/2015 6:02,"West London, UK",
5.68189e+17,1,0.6913,,0.0,Delta,,revooh2009,,0,@JetBlue my daughter's college game in Denver.  Only one set of parents will be there 😢😢😢,,2/18/2015 15:21,,Eastern Time (US & Canada)
5.69753e+17,1,1.0,,,United,,The5y5Adm1n,,0,@united In Ethiopia adopting a child.  Need flight home from ADD to GRR Late Flight 2/27 or very early 2/28. (need to change existing reservation),,2/22/2015 22:58,,
5.69655e+17,0,1.0,Customer Service Issue,0.6756,United,,onemanvariety,,0,@united I don't know my flight details bc I need to explore some options which I'm unable to do bc the site won't let me.Seems to be ongoing,,2/22/2015 16:27,"driving, probably",Quito
5.6792e+17,0,0.686,Flight Booking Problems,0.686,United,,GregoryTheGr8,,0,@united are the miles going to be restructured? Help a silver status brotha out! I thought I was winning with you guys until today lol,,2/17/2015 21:34,So Cal,Pacific Time (US & Canada)
5.68479e+17,1,1.0,,,Southwest,,vincentpowell,,0,@SouthwestAir following!! My bad.,,2/19/2015 10:33,"Houston, TX",Central Time (US & Canada)
5.67749e+17,0,1.0,Bad Flight,1.0,United,,fshubert,,0,@united 1591 had wi-fi broken on plane. Had same outage on 1618 on Friday. How can Southwest get it right on every plane but United can't?,,2/17/2015 10:14,Northwestern NJ,Eastern Time (US & Canada)
5.68552e+17,0,1.0,Flight Booking Problems,0.6746,US Airways,,gprtraveller,,0,@USAirways platinum flyer bought tkt in AA. Also both accounts are linked. So WHY can't I check in for flight tomorrow?,,2/19/2015 15:26,,
5.69609e+17,2,1.0,,,American,,JuliaWallClarke,,0,"@AmericanAir appreciate update. Have also appreciated our pilots effort to explain to us just now. Accurate, authoritative comms is vital.","[40.6474324, -73.7936881]",2/22/2015 13:24,UK / Canada / etc,Atlantic Time (Canada)
5.68563e+17,0,0.6639,Bad Flight,0.6639,United,,Caraba10,,0,@united what is the problem with your flights to ny today,,2/19/2015 16:08,,
5.69905e+17,0,1.0,Cancelled Flight,0.707,United,,gwen1013,,0,@united Has it departed? I was awaiting an inbound plane yesterday for three hours and it never arrived. Had to stay overnight (again).,,2/23/2015 9:02,"New Haven, CT",
5.69643e+17,0,1.0,Customer Service Issue,1.0,American,,galen_emery,,0,@AmericanAir I can't keep dialing you guys all day. Can I get into the callback queue?,,2/22/2015 15:41,"Seattle, WA",Pacific Time (US & Canada)
5.703e+17,2,0.6559,,,Virgin America,,dhepburn,,0,"@virginamerica Well, I didn't…but NOW I DO! :-D",,2/24/2015 11:11,San Diego,Pacific Time (US & Canada)
5.69639e+17,2,1.0,,,Delta,,oggito17,,0,@JetBlue thanks for help. Can't wait to travel with! And get out of the snow.,,2/22/2015 15:24,Merrimack NH,
5.68829e+17,1,0.6625,,0.0,Virgin America,,SocialMedia305,,0,@VirginAmerica weather delays > next few weeks ;) #JFK #BOS #DCA,,2/20/2015 9:44,,Eastern Time (US & Canada)
5.69862e+17,0,1.0,Customer Service Issue,1.0,American,,dashoflovely,,0,@AmericanAir I put a call back in at 1AM and still nothing at 8AM. You think you might get back to me?,,2/23/2015 6:12,Northwest Arkansas,Central Time (US & Canada)
5.68375e+17,0,0.6949,Flight Booking Problems,0.3681,United,,souleyoga,,0,@united we booked at the same time AND he called was told confirmed we were linked. Even after he had to make changes to his rez.,,2/19/2015 3:43,"iPhone: 40.773155,-73.872490",Eastern Time (US & Canada)
5.6775e+17,1,0.6566,,0.0,United,,rdahlstrom99,,0,"@United just played the Most bizarre ""safety"" video I've ever seen... http://t.co/Hlm2Oks6xl",,2/17/2015 10:20,"ÜT: 40.635407,-73.991869",
5.67822e+17,0,1.0,Late Flight,1.0,United,,cslhilo,,1,@united You make it hard to fly with you. Delayed over an hour and now the plane  is turning around & heading back to the gate. #connection?,,2/17/2015 15:05,"Hilo, HI",Hawaii
5.6803e+17,2,1.0,,,US Airways,,BobMargolis,,0,@USAirways You all work hard at making sure things flow smoothly. Keeping positive.,,2/18/2015 4:50,On a mountain in Eastern PA,Eastern Time (US & Canada)
5.69578e+17,0,1.0,Customer Service Issue,0.6413,United,,karenmel,,0,@united Boston is all self service. Swipe yr own boarding pass at gate. Most difficult: Tag your own bag. Not easy! #ImproveTheProcess,,2/22/2015 11:22,"Mountain View, CA ",Tehran
5.67843e+17,0,1.0,Customer Service Issue,1.0,US Airways,,erickofiejones,,0,@USAirways I was told there is no record of my refund.  Can someone please help me. This has been a long day,,2/17/2015 16:29,,Eastern Time (US & Canada)
5.67858e+17,0,1.0,Lost Luggage,1.0,Southwest,,Foxycleo13,,0,@SouthwestAir yeah they told me it would be on the next flight. I drove down and it wasnt. I just drove down for a second time and they were,,2/17/2015 17:26,"Memphis, TN",Central Time (US & Canada)
5.67865e+17,0,1.0,longlines,0.6675,Southwest,,boudecia7,,0,"@SouthwestAir thanks, but they told him he couldn’t a few hours ago, then my plane left  after I tried to do it. Stuck waiting for hours now",,2/17/2015 17:55,,Pacific Time (US & Canada)
5.68179e+17,1,0.6865,,,Delta,,selirodz,,0,@JetBlue do you sell open tickets? I have a sick relative and may have to travel at a moments notice. Sad but true.,,2/18/2015 14:44,"South Miami Heights, Florida",Eastern Time (US & Canada)
5.68995e+17,0,1.0,Flight Attendant Complaints,0.6776,United,,MyFitness52,,0,"@united to Late Flight now, but in future flights, train staff better to handle emergency situations, and ground staff in Customer Service",,2/20/2015 20:46,Washington,Arizona
5.70201e+17,1,1.0,,,American,,vicmeister,,0,"@AmericanAir was hoping for 8A if possible, for some frozen views along the way!",,2/24/2015 4:39,Glasgow via Cork,Dublin
5.68464e+17,1,1.0,,,United,,TheBIGCafeteria,,0,@united I'm a UA 1k. I think it's @iamtedking who was looking for help,,2/19/2015 9:34,"LA | SF | Bicycle | 38,000'",Pacific Time (US & Canada)
5.70297e+17,1,0.3539,,0.0,American,,penyu1818,,0,"@AmericanAir Hi, can you please ticket my award ticket? The status is ""On Request"" now. Thanks.",,2/24/2015 11:01,,
5.6889e+17,1,1.0,,,Delta,,KatieKane84,,0,@JetBlue I'm flying your airline just out of #LGA 😷,,2/20/2015 13:47,brooklyn ,Quito
5.69517e+17,0,1.0,Late Flight,0.7092,United,,throthra,,0,"@united right as we think we will take off, we stop to get de-iced. Why wasn't this done when the planes were sitting out all night?",,2/22/2015 7:22,,
5.69872e+17,0,1.0,Customer Service Issue,0.3803,United,,micheleliston,,0,"@united Beyond frustrated  Sked change = no seats, earlier departure and double layover.  Of course only seats are $$++.  Cust svc no help",,2/23/2015 6:50,"Ashburn, VA",Eastern Time (US & Canada)
5.69258e+17,0,1.0,Customer Service Issue,1.0,United,,ralonG2013,,0,@united call wait times are over 20 minutes and airport wait times are longer,,2/21/2015 14:11,just living the dream ,
5.69915e+17,0,1.0,Customer Service Issue,0.6681,United,,teamcrafty,,0,"@united It's the fact that an international should not be with out her bag and no sense of what's going on other than ""maintenance"".",,2/23/2015 9:42,Grand Rapids,Quito
5.69172e+17,0,1.0,Customer Service Issue,0.66,United,,not_asteroid,,1,"@united customer service: 16hr delay coupon can only be redeemed on website which has $200 higher prices than Expedia, call wait time 55mins",,2/21/2015 8:29,,Atlantic Time (Canada)
5.68166e+17,0,1.0,Customer Service Issue,1.0,Virgin America,,jpf4986,,0,@VirginAmerica Status match - 2 weeks have gone by and no news.Flt next week - hope flt will count towards requirement.  Cust Svc no help!!!,,2/18/2015 13:50,,
5.68659e+17,1,0.6974,,,Southwest,,linkster93,,0,@SouthwestAir would love to win tickets and take my son to Imagine Dragons in Provo Saturday night.  Crossed fingers. #DestinationDragons,,2/19/2015 22:30,,
5.69104e+17,2,1.0,,,Delta,,AeroJobMarket,,0,"@JetBlue @Airbus  Wow, awesome videos guys https://t.co/dbcvEPn5QC Great work. #Bluemanity #CoreValues  #Passion #AeroJobMarket #avgeek",,2/21/2015 3:58,Worldwide,London
5.67815e+17,0,1.0,Cancelled Flight,1.0,Southwest,,kyddsr,,0,"@SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights!",,2/17/2015 14:36,"nashville, tn",Central Time (US & Canada)
5.69111e+17,0,1.0,Cancelled Flight,0.6883,Southwest,,HaleyKateB,,0,"@SouthwestAir Thanks for not telling us our flight was Cancelled Flightled, not helping us in anyway and ruining my birthday. #worstcustomerservice",,2/21/2015 4:28,"Branson, MO",Central Time (US & Canada)
5.70252e+17,0,1.0,Can't Tell,0.6588,American,,erinfoyLA,,0,"@AmericanAir really needs to get a a clue and start treating people like humans, not animals.  #americandairlinesSUCKS",,2/24/2015 7:59,"Los Angeles, CA",
5.6994e+17,0,1.0,Can't Tell,0.6702,Delta,,ChuckDLC,,0,@JetBlue @martysg Spoke to Corp. Customer Support already.  Shame.  Probably a reasonable and cheaper resolution to be had.  Regards,,2/23/2015 11:20,,
5.69604e+17,0,1.0,Can't Tell,0.6936,Delta,,arthurhasher,,0,"@JetBlue You just don't get it.  It's not about the money, It's about PEOPLE!!!! How about a public apology from the president of Jet Blue.",,2/22/2015 13:03,Long Island - Arizona ,
5.68587e+17,0,1.0,Bad Flight,0.3659,United,,BlessedByACohen,,0,@united 3 Gate changes in 30 minutes for flight to Roanoke and flight to sous falls in O'hare... Painful,,2/19/2015 17:45,Los Angeles,Pacific Time (US & Canada)
5.69611e+17,0,1.0,Can't Tell,0.3658,American,,MrMarioMendoza,,0,@AmericanAir you have to run the engine to troubleshoot an issue before boarding the plane!?! How about another plane? #aa2227 #miatoiah,,2/22/2015 13:33,,
5.69906e+17,0,0.6606,Customer Service Issue,0.6606,American,,MeeestarCoke,,0,"@AmericanAir @USAirways ""ma'am if you have a complaint you should visit our customer service desk"" {sees line ~45 people deep}",,2/23/2015 9:07,BK,
5.68267e+17,1,1.0,,,Southwest,,KDFSmith,,0,@SouthwestAir only 1 guest needs to change a flight on a reservation of 2. How can I do it? I NEED this to happen. Say it can...Please help!,,2/18/2015 20:33,United States,Central Time (US & Canada)
5.69326e+17,0,1.0,Cancelled Flight,0.6598,US Airways,,FalconjcJohn,,1,@USAirways  and now I'm going to miss my G'ma's Memorial because I didn't #FlyDelta.,,2/21/2015 18:39,,
5.69588e+17,2,1.0,,,American,,Laurelinesblog,,0,@AmericanAir Thanks! He is.,,2/22/2015 12:04,"Chapel Hill, NC",
5.67729e+17,0,1.0,Lost Luggage,1.0,US Airways,,itsjustdoc,,0,@USAirways no warm weather hubs means no Mexico for us.  And I can't go anywhere else since you lost my bags. I hope you attempt to rectify,,2/17/2015 8:56,Ohio,Quito
5.69261e+17,1,1.0,,,United,,travelmanphil,,0,@united give me an email address and I'll send the actually screen shot to you.,,2/21/2015 14:23,"Dallas, TX",Central Time (US & Canada)
5.70032e+17,2,0.6708,,,American,,Princessk91,,0,@AmericanAir thanks 😩. idk if it still Late Flight but I hope I get it tonight 😭,,2/23/2015 17:25,☀️SoFla☀️,Atlantic Time (Canada)
5.67834e+17,0,1.0,Customer Service Issue,1.0,United,,andysiz,,0,@united can I get some help changing a ticket.  40 minutes on hold and counting....,,2/17/2015 15:51,,Pacific Time (US & Canada)
5.68564e+17,0,0.6636,Bad Flight,0.6636,Southwest,,hwulczyn,,0,@SouthwestAir lets chat about flights to and from BWI and the Carolina area... Can a girl get break? I've had to resort to USAir 😖 2 a day?!,,2/19/2015 16:11,,Eastern Time (US & Canada)
5.6891e+17,0,1.0,Late Flight,1.0,United,,fambai,,0,@united this delay of flight UA4636 has been painful. I sure hope it doesn't cause me or my luggage) to miss my UA82 flight to New Delhi!,,2/20/2015 15:09,the nation's capital,Eastern Time (US & Canada)
5.69352e+17,0,0.6331,Cancelled Flight,0.3465,US Airways,,dailylaurel,,0,@USAirways no more hotel voucher? Everyone had to get one but not me...what do I do? Arrived from Amsterdam #SnowStorm,,2/21/2015 20:25,Bruxelle-Paris-Marseille-(BPM),Athens
5.67793e+17,0,1.0,Cancelled Flight,0.6598,United,,SurveysOnTheGo,,0,@United Airlines Cancelled Flights OC FLL #flight today. $700 to switch. No notice no apology. We are done flying #UnitedAirlines.,,2/17/2015 13:11,Costa Mesa,Pacific Time (US & Canada)
5.68772e+17,0,1.0,Customer Service Issue,0.6818,Southwest,,stilettoslife,,0,"@SouthwestAir you call this customer service?? Sitting in the tarmack for 1hr, lost bag, and you give me a $100. voucher???",,2/20/2015 6:01,"Baltimore, MD",Eastern Time (US & Canada)
5.67897e+17,1,1.0,,,Delta,,mypumpkinheads,,0,@JetBlue flight 705. EWR to FLL,,2/17/2015 20:02,,Eastern Time (US & Canada)
5.69744e+17,0,0.7087,Late Flight,0.7087,United,,greghm88,,0,@united thanks for having changed me. Managed to arrive with only 8 hours of delay and exhausted,,2/22/2015 22:23,London,
5.68925e+17,0,1.0,Can't Tell,1.0,US Airways,,WorstThingsBot,,0,@USAirways them and @AmericanAir,,2/20/2015 16:07,,
5.67743e+17,2,1.0,,,Delta,,iSocialFanz,,0,@JetBlue huge fan of great brands and people doing great things… you guys rock happy to share the love!,,2/17/2015 9:51,"Phoenix, Az",Arizona
5.68929e+17,0,1.0,Late Flight,1.0,Delta,,greggweiss,,0,@JetBlue Any option for luggage assistance on the ground at HPN? Flight 2168 delayed 2+ hours & we will have 2 sleeping kids when we land,,2/20/2015 16:22,"Hastings on Hudson, NY",Eastern Time (US & Canada)
5.68805e+17,0,0.6684,Customer Service Issue,0.6684,United,,josephpwilson,,0,@united It is all good -- your 1K team has been nothing short of amazing with everything.,,2/20/2015 8:12,"San Francisco, CA",
5.68842e+17,1,0.6476,,,Southwest,,capgaznews,,0,@SouthwestAir's CEO Kelly draws record crowd to @BWI_Airport Business Partnership breakfast http://t.co/CVba4olcBl http://t.co/wTa5pX70A5,,2/20/2015 10:36,"Annapolis, MD USA",Eastern Time (US & Canada)
5.69908e+17,0,1.0,Can't Tell,0.3481,United,,_mhertz,,1,@united we had four scheduled flights on this reservation and literally did not take one! Unreal,,2/23/2015 9:14,,Pacific Time (US & Canada)
5.70296e+17,0,0.6507,Bad Flight,0.3493,American,,ferraro__rocher,,0,@AmericanAir don't worry. I'll be sending a letter with what I expect from you for compensation. I fly twice a week w/you guys...for now,,2/24/2015 10:55,"Plano, TX",Mountain Time (US & Canada)
5.68593e+17,0,1.0,Late Flight,0.6412,Southwest,,bluefig,,0,@southwestair after 4 hours of delays you did make a nice offer for rescheduling me the next day... but...,,2/19/2015 18:07,"camas, wa",Alaska
5.67781e+17,0,1.0,longlines,0.6487,US Airways,,shipge,,0,"@usairways told no gates open at #ORD, needed to wait 20mins. Still waiting after about 4 mins.",,2/17/2015 12:23,Chicago,Central Time (US & Canada)
5.68163e+17,0,1.0,Customer Service Issue,1.0,US Airways,,BigDavew2k,,0,@USAirways started trying to reach a real person over an hour ago still no luck,,2/18/2015 13:38,,
5.69672e+17,0,1.0,Flight Attendant Complaints,0.3477,Delta,,SaulFernandezS,,0,"@JetBlue after boarding flight 0510, the captain informs that he could exceed the16 hrs regulation and turned the plane around. Incredible!",,2/22/2015 17:35,,Santiago
5.69627e+17,0,1.0,Can't Tell,0.3647,American,,Davitossss,,0,@AmericanAir you suck worst airline ever I will never be flying you again I have been stuck here for 13 hours no one is helping #fuckoff,,2/22/2015 14:35,,
5.69824e+17,0,1.0,Customer Service Issue,1.0,American,,nickey_y,,0,"@AmericanAir i tried all day. Have been disconnected due to ""heavy call volume.""",,2/23/2015 3:39,,
5.68763e+17,2,1.0,,,Southwest,,Lb364,,0,@SouthwestAir Thank you! I can't wait either :),,2/20/2015 5:24,,
5.6854e+17,0,1.0,Customer Service Issue,0.68,Southwest,,TyMcNeely,,0,"@SouthwestAir Problem is, I wasn't issued a position until today at the gate. And no option to upgrade. Not good when you're 6'4.",,2/19/2015 14:37,"Austin, TX",Central Time (US & Canada)
5.68504e+17,0,1.0,Lost Luggage,0.6616,Delta,,HAbbott4,,0,@JetBlue My bag is missing from 1099 landed over 6 hours ago. Help!,,2/19/2015 12:14,NY,Eastern Time (US & Canada)
5.69689e+17,0,1.0,Late Flight,0.6665,United,,sandyrojasstory,,0,@united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always,,2/22/2015 18:43,,
5.69506e+17,2,0.6632,,0.0,Delta,,jjkend,,0,@JetBlue 😭😭😭😭 yall are really better then American Airlines though.,,2/22/2015 6:37,,Mountain Time (US & Canada)
5.6998e+17,2,0.6527,,0.0,American,,Princessk91,,0,"@AmericanAir yes, it says it should be deliver within 6 hours after pick up line.",,2/23/2015 13:58,☀️SoFla☀️,Atlantic Time (Canada)
5.69895e+17,1,0.6696,,,US Airways,,The_BlueAnchor,,0,"@USAirways thank you, but it says the website is down",,2/23/2015 8:22,"Dallas, TX",Central Time (US & Canada)
5.68046e+17,0,0.6386,Flight Booking Problems,0.6386,United,,k8slo,,0,@united I locked myself out of my account and needed access to book a flight.,,2/18/2015 5:56,Washington DC,Eastern Time (US & Canada)
5.68919e+17,1,1.0,,,United,,aushianya,,0,@united I just had an interview how long does it take before you hear back,,2/20/2015 15:44,,
5.68447e+17,0,1.0,Can't Tell,1.0,Virgin America,,fattbelly,,0,@VirginAmerica Comenity Bank is a joke!  Please change.  Nothing but constant problems with this bank,,2/19/2015 8:29,S F,
5.68639e+17,0,0.6937,Flight Booking Problems,0.6937,United,,MrJADMIX,,0,"@united €202.88 is the difference between the booked flights, do you want screen shots?",,2/19/2015 21:12,,
5.68917e+17,0,1.0,Late Flight,0.6154,United,,4wordSOUL,,1,"@united just like clockwork, Friday afternoon flights from LAS to DEN running Late Flight. Why does this seem to happen so consistently #KeepIt100",,2/20/2015 15:37,"Denver, CO",Mountain Time (US & Canada)
5.69943e+17,2,1.0,,,Southwest,,m_rafano,,0,@SouthwestAir A+ to the Safety Dos and Don'ts Announcer. Flight 651 from Midway (MDW) to Pittsburgh (PIT)!,,2/23/2015 11:34,,Pacific Time (US & Canada)
5.6809e+17,0,1.0,Flight Attendant Complaints,0.3874,United,,Wrigley_Kid,,0,@united of course but they were just as helpless as everyone else .,,2/18/2015 8:49,"Wrigley, California ☀",Pacific Time (US & Canada)
5.68236e+17,1,1.0,,,US Airways,,cakurth,,0,@USAirways please follow me so I can DM you about something,,2/18/2015 18:29,,Quito
5.68943e+17,0,0.3763,Flight Booking Problems,0.3763,Southwest,,MitchHamilton,,0,@SouthwestAir when will airfare be available through December of this year? I have 2 major trips coming up and I'm anxious to book them!,,2/20/2015 17:20,Chicago,Central Time (US & Canada)
5.69386e+17,0,1.0,Late Flight,1.0,US Airways,,miffSC,,0,@USAirways Are you guys awake? Need help with delayed flight to get protected on Late Flightr flight from PHL.,,2/21/2015 22:41,http://about.me/miffsc,Eastern Time (US & Canada)
5.67743e+17,0,0.6756,Flight Booking Problems,0.6756,United,,ColtSTaylor,,0,@united I somehow think I'm going to be stuck paying for a hotel room in Denver without winter clothes on my dime.  I guess we'll see.,,2/17/2015 9:51,All Over The World,
5.679e+17,0,1.0,Cancelled Flight,1.0,Southwest,,ColeyGirouard,,0,"@SouthwestAir I am scheduled for the morning, 2 days after the fact, yes..not sure why my evening flight was the only one Cancelled Flightled",,2/17/2015 20:16,Washington D.C.,Atlantic Time (Canada)
5.69602e+17,0,1.0,Late Flight,0.6925,American,,tj_carlson,,0,.@AmericanAir cover a rental car or refund our ticket? - I'll gladly drive 10 hrs home than be stuck here till Tues!,,2/22/2015 12:55,"Brookings, SD",Central Time (US & Canada)
5.69353e+17,0,1.0,Late Flight,1.0,US Airways,,ColfaxCapital,,0,@USAirways been sitting on the tarmac for 90 mins now bc engine is broken. How are u going to compensate passengers #WorstAirline,,2/21/2015 20:30,"39.0708° N, 106.9886° W",Quito
5.69544e+17,2,1.0,,,US Airways,,asakellym,,0,@USAirways Thanks to the friendly US Airways staff that helped me get booked on various flights to get home today.  Almost there!,,2/22/2015 9:08,"Romansville, PA",Atlantic Time (Canada)
5.69588e+17,0,1.0,Customer Service Issue,0.6637,United,,mgmcg16,,0,"@united 

There must be 100 people waiting in line for customer service at DEN to deal with flight Cancelled Flightations.",,2/22/2015 12:01,,
5.69662e+17,0,1.0,Customer Service Issue,1.0,American,,KottemannFYW,,0,@AmericanAir I haven't been rebooked. I called and left my number for a callback but haven't heard anything and my flight is tomorrow. :(,,2/22/2015 16:54,"Lafayette, LA",
5.69604e+17,0,1.0,Bad Flight,1.0,Delta,,arthurhasher,,0,@JetBlue You left 175 PEOPLE on a hot plane with no ventilation for over an hour and a half and then had to bus them to JFK because of ....,,2/22/2015 13:06,Long Island - Arizona ,
5.70254e+17,1,1.0,,,American,,bri__m,,0,@AmericanAir Are you expecting delays/Cancelled Flightlations at Dallas on 25/26th due to the snow? Nothing like Monday I hope!,,2/24/2015 8:10,"London, UK",London
5.69541e+17,0,1.0,Late Flight,1.0,US Airways,,jacove,,0,@USAirways why now just announce delay of 4478 from PVD when you knew captain was already on delayed flight coming in? Frustrating,,2/22/2015 8:56,,Eastern Time (US & Canada)
5.70275e+17,0,1.0,Customer Service Issue,1.0,Southwest,,NecroticDoctor,,0,@SouthwestAir My first call got dropped. Waited 15 mins for the second but ran out of time. Will try again Late Flightr. No way to do this online?,,2/24/2015 9:33,Trapped in Baltimore.,Atlantic Time (Canada)
5.6782e+17,0,1.0,Cancelled Flight,1.0,United,,legendjohn11,,0,@united if our already rescheduled flight is Cancelled Flightled is our hotel room paid for?,,2/17/2015 14:57,,
5.68804e+17,0,0.6875,Late Flight,0.6875,United,,josephpwilson,,0,.@united Nope - had to rebook through Houston so I could get to Amarillo before 11pm. Stuck in SFO for four hours.,,2/20/2015 8:05,"San Francisco, CA",
5.69713e+17,0,1.0,Can't Tell,0.343,US Airways,,ursus_marit,,0,"@USAirways #PHL why does it take an hour to offload bags, especially after taking 30+ min to get a jetway to get off plane after landing?",,2/22/2015 20:19,The Last Floater,Pacific Time (US & Canada)
5.68997e+17,1,0.3664,,0.0,US Airways,,SweetingR,,0,"@USAirways ah, and I was only given one shuttle voucher, so if I do ever get back to the airport you'll be getting the bill",,2/20/2015 20:54,"Asheville, NC",Eastern Time (US & Canada)
5.69958e+17,0,1.0,Lost Luggage,0.6867,American,,Robin_Downing,,0,"@AmericanAir Just called regarding my bag, came in yesterday and no one notified more or updated the online record locator #customerservice",,2/23/2015 12:31,,Eastern Time (US & Canada)
5.69497e+17,0,1.0,Bad Flight,1.0,United,,ajbohman,,0,@united you would think you would clean your ramps. Our jet is stuck in the snow in Newark. This would never happen with @Delta,,2/22/2015 6:00,Irving Texas,
5.68234e+17,2,1.0,,,United,,elisanader,,0,"@united okay - thanks for your help, JT! I appreciate your time!",,2/18/2015 18:21,D.C.ish ,Eastern Time (US & Canada)
5.70086e+17,0,1.0,Flight Attendant Complaints,0.354,American,,GarrettBogar,,0,"Nice try @AmericanAir I heard your crew whisper ""she's still at the hotel, she probably doesn't think she has to work until tomorrow""",,2/23/2015 21:03,,
5.67781e+17,0,1.0,Can't Tell,0.3423,United,,joebarti,,0,"@united I can't even fit my name on the first two lines, yes... Please do pass on feedback. This is a big downgrade from previous years.",,2/17/2015 12:21,Colorado,Amsterdam
5.70296e+17,0,1.0,Flight Booking Problems,0.6631,Delta,,Marty_H,,0,@JetBlue they booked me for tomorrow. It's $250 higher. My 1st reservation is PGFRYZ. Get me on standby list 4 tonight would help.,,2/24/2015 10:57,,Eastern Time (US & Canada)
5.68161e+17,2,0.6705,,0.0,US Airways,,Jeffrey_Hurley,,0,@USAirways thanks for giving away my seat. Another fine job! http://t.co/r7ibqr4CYd,"[35.22123472, -80.93287633]",2/18/2015 13:30,"Winston Salem, NC",Eastern Time (US & Canada)
5.6992e+17,0,0.6955,Customer Service Issue,0.6955,American,,ameliasaletan,,0,"@AmericanAir For the love of all that is holy, if your automated phone system is going to give like 8 options, give numerical shortcuts",,2/23/2015 10:00,,Eastern Time (US & Canada)
5.68512e+17,0,1.0,Customer Service Issue,0.6581,Virgin America,,richeyvicious,,0,"@VirginAmerica I spoke with a representative that offered no solution, I am a loyal customer who flies on @VirginAtlantic as well",,2/19/2015 12:45,"LES, NYC",
5.69941e+17,1,0.6525,,,Delta,,Youdownwith_LNV,,0,😩😩😩 “@JetBlue: Our fleet's on fleek. http://t.co/46am1BSi2G”,,2/23/2015 11:26,Philly,Eastern Time (US & Canada)
5.69888e+17,0,1.0,Lost Luggage,1.0,US Airways,,_Leycar,,0,@USAirways but my bag is still missing,,2/23/2015 7:54,,Eastern Time (US & Canada)
5.68485e+17,0,1.0,Customer Service Issue,1.0,United,,MissMcB76,,1,@united we followed the baggage rules on your website and was still charges $150. But only going one way,,2/19/2015 10:58,PA,
5.67776e+17,0,1.0,Cancelled Flight,0.6839,US Airways,,CGrescueswimmer,,0,"@usairways you made us miss our flight, first class now I can't even enter the admirals club.  Not happy  dm me to fix this.",,2/17/2015 12:01,"St. Louis, MO",Central Time (US & Canada)
5.67858e+17,0,1.0,Lost Luggage,1.0,Southwest,,Foxycleo13,,0,@SouthwestAir even with the 50$ voucher for picking up my bag,,2/17/2015 17:28,"Memphis, TN",Central Time (US & Canada)
5.68204e+17,0,1.0,Bad Flight,0.6987,United,,JustOGG,,0,"@united, UA1641 EWR-MCO 17 Feb wifi never connected but allowed me to purchase access twice & charged me. Who do I need to file claim with?",,2/18/2015 16:23,Tweets = My Opinion,Eastern Time (US & Canada)
5.6946e+17,1,1.0,,,Virgin America,,NewsSWA,,0,@VirginAmerica to jump into the Dallas-Austin market - @Dallas_News http://t.co/EwwGi97gdx,,2/22/2015 3:32,FL410,Sydney
5.68657e+17,0,1.0,Late Flight,1.0,United,,Mosborne13,,0,@united U kept passengers waiting all night 4 a plane that was being put out of service.  Leaving everyone stranded for night. #inexcusable,,2/19/2015 22:23,,Central Time (US & Canada)
5.70282e+17,0,1.0,Can't Tell,1.0,American,,EMesaLaw,,0,@AmericanAir don't worry you won't steal my money again,,2/24/2015 9:59,Greater New England Area,Quito
5.69923e+17,0,1.0,Can't Tell,0.654,United,,2cJustice4all,,0,@united @JMS2802 : nothing like supporting your own mechanics and maintenance workers...instead United puts out a video of TIMCO doing wifi.,,2/23/2015 10:12,Chicago Illinois Crime.Inc,Central Time (US & Canada)
5.69647e+17,0,1.0,Late Flight,0.6762,American,,vanessaannz,,0,@AmericanAir my flight has been delayed & I can't talk reach anyone in customer service because of high call volume.,,2/22/2015 15:55,-тнαт νσι¢є ιиѕι∂є уσυя нєα∂,Alaska
5.68949e+17,1,0.6667,,,Southwest,,4jlessad,,0,"@SouthwestAir my son is flying South West from NOLA-Orlando, hope to enter for him to win this contest #DestinationDragons",,2/20/2015 17:43,"Winter Park, FL ",Atlantic Time (Canada)
5.69705e+17,0,1.0,Flight Attendant Complaints,0.3441,United,,DRVerges,,0,@united  Otis in the baggage claim by Bay #8. not at all happy but not nearly as pissed.,,2/22/2015 19:48,Chicago,Central Time (US & Canada)
5.69649e+17,1,1.0,,,United,,jrmcirvin,,0,@united #LAX #sunrise UAL212 LAX-JFK,,2/22/2015 16:04,,Central Time (US & Canada)
5.68912e+17,0,1.0,Lost Luggage,0.6842,Delta,,HCtwo,,0,"@JetBlue looks like their inflatable car seats got left on the plane, so I guess they'll be back sometime!! #savethoseseats",,2/20/2015 15:15,The City of New York,Eastern Time (US & Canada)
5.67885e+17,2,1.0,,,United,,jmscull,,0,@united Sivi Stewart at Lax was fantastic tonight helping to find a lost item for us at the airport.  Much thanks!,,2/17/2015 19:14,,
5.68428e+17,0,0.699,Flight Booking Problems,0.699,Delta,,Old_bauer,,0,"@JetBlue if there is a ""processing error"" the  why do you send out full flight tickets and confirmations? #FlySouthwest",,2/19/2015 7:12,,Eastern Time (US & Canada)
5.68201e+17,1,0.6676,,,Delta,,JunkyardFiegs,,0,"@JetBlue Thx for the pointer, but Im good with the big monitor.  Any advice on who I should pick to come our of the Western Conf (NBA)?",,2/18/2015 16:10,,Central Time (US & Canada)
5.69924e+17,1,1.0,,,Delta,,EverCastro92,,0,Please don't. RT “@JetBlue: Our fleet's on fleek. http://t.co/gdzadXzBYA”,,2/23/2015 10:18,"Chapel Hill, NC",Eastern Time (US & Canada)
5.67738e+17,1,0.6631,,0.0,United,,rajuchinthala,,0,Thx! Stand by! “@united: @rajuchinthala I know it's frustrating and I do appreciate your patience while we try to get you on your way. ^JH”,,2/17/2015 9:31,Indianapolis,Eastern Time (US & Canada)
5.69322e+17,0,1.0,Late Flight,1.0,US Airways,,notatibm,,0,@usairways you mean 10:30pm. I'd be in vegas by now if I'd been allowed on my original flight.,,2/21/2015 18:24,"Southampton, UK",London
5.68799e+17,0,0.709,Late Flight,0.709,Delta,,alexandrawalshh,,0,@JetBlue when your flights delayed :)))>>>,,2/20/2015 7:46,nyc ,Quito
5.6992e+17,0,0.6598,Customer Service Issue,0.6598,US Airways,,nhbonedoc,,0,@USAirways how long for a reply,,2/23/2015 10:03,,
5.67857e+17,2,1.0,,,Delta,,NYC_JaneDoe,,0,@JetBlue Thank you for your excellent customer service - resolved issue quickly.,,2/17/2015 17:23,"Long Island, NY",Eastern Time (US & Canada)
5.6992e+17,0,1.0,Customer Service Issue,0.7282,American,,JaJillian,,0,@AmericanAir you can tweet but not call! You're like a bad boyfriend!,"[34.09822952, -118.34307851]",2/23/2015 10:00,"New York, NY",Eastern Time (US & Canada)
5.69671e+17,0,1.0,longlines,0.341,American,,smb510,,0,@AmericanAir spoke too soon. 30 min Late Flightr still waiting for bags to load. Some sympathy would be appreciated at the very least.,,2/22/2015 17:30,Far From Home,Eastern Time (US & Canada)
5.70247e+17,0,1.0,Customer Service Issue,1.0,United,,jammyrascals,,0,@united ok it's now been 7 months waiting to hear from airline. I gave them quite a bit more than the 30 days requested! Terrible service,,2/24/2015 7:40,"Marlow, UK",London
5.68436e+17,0,0.6201,Can't Tell,0.6201,Delta,,ZKatcher,,0,@JetBlue i am here - what is your resolution?,"[0.0, 0.0]",2/19/2015 7:43,"Washington, DC",Eastern Time (US & Canada)
5.70018e+17,0,0.6307,Can't Tell,0.6307,US Airways,,jasemccarty,,0,@USAirways very embarrassing.,,2/23/2015 16:29,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
5.69959e+17,0,1.0,Flight Booking Problems,0.6702,American,,avaflav13,,0,"@AmericanAir Not okay. Since you couldn't put me on an earlier flight, I had to buy my own ticket on another airline.",,2/23/2015 12:36,,Quito
5.68028e+17,0,0.6919,Can't Tell,0.6919,Delta,,drwinston001,,0,@JetBlue @philpete wonder if that's the pilot tweeting you back? Is it legal to tweet and fly? What if the plane in front stops suddenly?,,2/18/2015 4:42,South West UK,London
5.67831e+17,0,1.0,Late Flight,1.0,United,,SooyunChoi,,0,@united $7 for wifi just so I can tell my family I'm gonna be Late Flight cause i had to sit in a grounded plane for the past two hours...,,2/17/2015 15:40,California,Pacific Time (US & Canada)
5.70247e+17,0,1.0,Flight Booking Problems,0.3615,American,,LSNorwich,,0,@AmericanAir Oh that seems to have undone the seat selections in MCE. We only wanted the CX card on there to select the free seats,,2/24/2015 7:40,,London
5.68434e+17,0,1.0,Cancelled Flight,0.3626,United,,alex_nieves,,0,@united the Premier desk was able to rebook me with our friends at @AmericanAir. Only problem is now I have to pay for a checked bag :/,,2/19/2015 7:35,Connecticut,Quito
5.70285e+17,0,1.0,Flight Booking Problems,0.6985,Delta,,cmcook,,0,@JetBlue Are there really no flights from the Bay Area to Chicago anymore? Lame. So lame.,,2/24/2015 10:11,In Oakland; Hoosier at heart,Pacific Time (US & Canada)
5.68884e+17,0,1.0,Customer Service Issue,1.0,United,,ADolledUpBlog,,1,@united why? So I can waste more of time on this airline to get an automated message? Disappointing as always.,,2/20/2015 13:26,"Salt Lake City, UT",Mountain Time (US & Canada)
5.69553e+17,0,1.0,Flight Attendant Complaints,1.0,Delta,,jbs2886,,0,@JetBlue thanks. Home to MSY. TSA precheck agents directing people after photo until scan beyond rude. One grabbed and pushed children.,,2/22/2015 9:41,"New Orleans, LA",Eastern Time (US & Canada)
5.68803e+17,0,1.0,Customer Service Issue,1.0,United,,Selcukatli,,0,@united is a money sucking airline with terrible terrible customer service,,2/20/2015 8:03,San Francisco,Eastern Time (US & Canada)
5.67808e+17,0,1.0,Cancelled Flight,1.0,US Airways,,NickApex,,0,"@USAirways stranded @Ernie_Vigil Phoenix w/ broken foot.  Both my flights f'd, Sunday for ""sickcrew"".  Cancelled Flighted my mechanics flight today.",,2/17/2015 14:08,,
5.6792e+17,1,0.6475,,0.0,United,,GregoryTheGr8,,0,"@united even with the multiplier the ticket price will still never equal the amount of miles you travel, even for transatlantic flights!",,2/17/2015 21:34,So Cal,Pacific Time (US & Canada)
5.69922e+17,0,0.6768,Late Flight,0.6768,United,,brianaverna,,0,@united flight 3763 IAd-Sat. We're on the outdoor track for an hour,,2/23/2015 10:08,"CT, NY and most other states",Eastern Time (US & Canada)
5.67672e+17,2,1.0,,,Delta,,twinkletaters,,0,@JetBlue Thanks! Her flight leaves at 2 but she's arriving to the airport early. Wedding is in VT in Sept. Grateful you fly to BTV!! :),"[32.07301184, -81.09362691]",2/17/2015 5:07,"Savannah, GA",
5.70307e+17,0,1.0,Flight Attendant Complaints,1.0,American,,TheTPVshow,,0,"@AmericanAir aa employees were rude and unwilling to help. 10,000 miles is a rotten cherry on top of a dog shit Sunday. #nocareforcustomers",,2/24/2015 11:38,MN,Central Time (US & Canada)
5.70084e+17,2,0.669,,,American,,lczand,,0,@AmericanAir thank you,,2/23/2015 20:51,SE USA,Central Time (US & Canada)
5.69878e+17,2,1.0,,,Delta,,hallekuszmar,,0,@JetBlue thank you!!,,2/23/2015 7:13,,
5.69087e+17,0,0.6556,Can't Tell,0.3444,United,,DaRenton,,0,@united I do I was on UA 495 LAX TO DEN - we are scheduled to land LAX @ 7:38 am - please rebook to Denver - best flight,,2/21/2015 2:50,Colorado,Mountain Time (US & Canada)
5.69633e+17,0,1.0,Bad Flight,0.3579,Delta,,arthurhasher,,0,@Jetblue  I will keep on tweeting until your CEO answers and personally apologizes to my wife and the passengers of flight 136. Just Wrong!!,,2/22/2015 15:02,Long Island - Arizona ,
5.69941e+17,1,0.6617,,0.0,Delta,,ohhnamrata,,0,No. RT @JetBlue Our fleet's on fleek.,,2/23/2015 11:23,NYC,Eastern Time (US & Canada)
5.68886e+17,1,0.661,,0.0,United,,divvashi,,0,@united yes! I'll be sending an email to customer service today.,,2/20/2015 13:31,,Eastern Time (US & Canada)
5.70079e+17,0,1.0,Customer Service Issue,1.0,United,,throthra,,0,"@united again I ask, who can I call to get this fixed? Tweeting me BS questions to stall only makes things worse. Phone number please.",,2/23/2015 20:34,,
5.69472e+17,0,1.0,Cancelled Flight,0.6665,United,,SagiRoi,,0,"@united 2100$ ticket,12h biz trvl,no wifi.Missed con flt,next one#24h,missed meeting,7$ food voucher,hotel chkout#12,flt#5,no wifi#hotel",,2/22/2015 4:19,,
5.68526e+17,1,0.6522,,0.0,United,,RobCNYC,,0,@united how do you go fr Silver Elite for two straight years to group 5 all the time?  I get no group 2 but maybe 3 or 4?  What's up?,,2/19/2015 13:40,New York,Eastern Time (US & Canada)
5.68233e+17,0,0.664,Can't Tell,0.664,United,,SergioESalas,,0,@united screwed over my professor. Maybe we should tell everyone about @Skiplagged ? #aviation #airport #airline #innovation #startups #tech,,2/18/2015 18:18,,Central Time (US & Canada)
5.67881e+17,2,1.0,,,Southwest,,ifucsam,,0,@SouthwestAir can't wait! Thanks for the response!❤️,"[39.73167173, -86.3559619]",2/17/2015 18:58,Indiana,Indiana (East)
5.67761e+17,2,0.6525,,0.0,Southwest,,mrs_laurelanne,,0,"@SouthwestAir thanks, got put on the am flight tomorrow.  Don't have much faith it'll get off the ground tomorrow though.",,2/17/2015 11:01,,
5.68863e+17,0,0.6515,Customer Service Issue,0.6515,Southwest,,SantowDan,,0,@SouthwestAir No thanks. After those 25+ minutes someone did eventually help us and took care of it.,,2/20/2015 12:02,Chicago,Mountain Time (US & Canada)
5.69529e+17,0,1.0,Customer Service Issue,1.0,Southwest,,dan_humboldt,,0,@SouthwestAir no I wasn't. After over an hour was too frustrated and had to hang up.,,2/22/2015 8:05,,
5.69675e+17,0,0.6629,Can't Tell,0.3714,American,,Aero0729,,0,@AmericanAir makes some small improvements and retains their program they win all. They keep the crappy food and change advantage they lose,,2/22/2015 17:49,,
5.69609e+17,0,1.0,Can't Tell,0.607,US Airways,,MRTWT8,,0,@USAirways how do you lose a pilot????,,2/22/2015 13:25,"Bonaire, GA",Eastern Time (US & Canada)
5.68453e+17,1,0.6837,,,Virgin America,,0504Traveller,,0,"@VirginAmerica Adds Pillows Instead of Lie-Flat Seats in First Class Arms Race 
http://t.co/SfjDuahx9Z by @skift",,2/19/2015 8:50,,Central Time (US & Canada)
5.69128e+17,0,0.6883,Customer Service Issue,0.35,United,,AviNewYork,,0,@united while busy on his cell phone ???,"[18.47233225, -68.39941165]",2/21/2015 5:35,,Eastern Time (US & Canada)
5.69915e+17,1,0.6732,,0.0,American,,_mhertz,,0,@AmericanAir research buddy. Read my previous tweets and get some context.,,2/23/2015 9:41,,Pacific Time (US & Canada)
5.67773e+17,2,1.0,,,Delta,,aidan_larson,,1,@JetBlue Thank you for the service credit. And to @PamGrout for positive thoughts.,,2/17/2015 11:51,"austin, texas",Paris
5.69801e+17,0,1.0,Customer Service Issue,1.0,American,,cerbederb,,0,@AmericanAir love how you can't get an agent on the phone and the automated system hangs up on you,,2/23/2015 2:08,,
5.6804e+17,2,1.0,,,Southwest,,benjikuriakose,,0,@SouthwestAir just did last night. Thanks for following up. :),,2/18/2015 5:29,"FL, US of A",Eastern Time (US & Canada)
5.68451e+17,1,1.0,,,United,,JerseyRic,,0,"@united  Need to change flight from this Tuesday to sooner to attend to ailing parent in FL, Need help!! #custserv",,2/19/2015 8:43,North Jersey,Eastern Time (US & Canada)
5.69979e+17,1,1.0,,,Delta,,carlos2316,,6,“@JetBlue: Our fleet's on fleek. http://t.co/LSYbgLF59j” let's keep it professional,,2/23/2015 13:55,BWI,Eastern Time (US & Canada)
5.69975e+17,2,0.6676,,0.0,Southwest,,KatePatay,,0,@SouthwestAir Your crew on 3138 is doing a great job of keeping everyone informed during the delays #givethemraises,"[39.50503682, -119.77382751]",2/23/2015 13:40,"Reno, NV",Alaska
5.70059e+17,0,0.6521,Lost Luggage,0.6521,Delta,,djcheros,,0,@JetBlue DONT LOSE MY LUGGAGE!!!,,2/23/2015 19:15,"Portland, Maine",Eastern Time (US & Canada)
5.69083e+17,0,0.68,Can't Tell,0.35,US Airways,,WTFloris,,0,"@USAirways Umm, can you define 'extra time'?",,2/21/2015 2:36,Raxacoricofallapatorius,Amsterdam
5.6955e+17,1,1.0,,,Delta,,NatalieMarry,,0,@JetBlue Promo Watch Phone $33 at Amazon check http://t.co/leNaOwFyvU,,2/22/2015 9:32,,
5.69165e+17,0,1.0,Flight Booking Problems,0.3551,Southwest,,jeffreyfields,,0,@SouthwestAir this is ridiculous. It's been 2 hours on hold to rebook Cancelled Flightled flight.,,2/21/2015 8:02,LA // DC // LA,Pacific Time (US & Canada)
5.69572e+17,0,0.6736,Late Flight,0.6736,Delta,,yogadeals,,0,@JetBlue I'm over that honestly just would like to get going on the journey.,,2/22/2015 10:58,nyc,Mountain Time (US & Canada)
5.69683e+17,0,1.0,Late Flight,0.3552,US Airways,,amist101,,0,"@USAirways  flight missed due to mech issue. No food voucher, transported to different airport, no rental reimbursement 😡",,2/22/2015 18:18,,
5.67815e+17,0,1.0,Customer Service Issue,0.6929,United,,coolingpie,,0,"@united thanks for that advice, so helpful. Can't believe you guys actually charge people to ""fly"" united","[45.58931882, -122.5959928]",2/17/2015 14:35,the questions district,Eastern Time (US & Canada)
5.70078e+17,0,1.0,Can't Tell,0.3416,US Airways,,KinnaneCallum,,0,"@USAirways yeah I know that but that doesn't get me my money back does it, everytime I fly with you something bad happens.",,2/23/2015 20:29,,
5.6862e+17,0,1.0,Flight Booking Problems,1.0,US Airways,,Allisonjones704,,0,"@USAirways I can't even use my return flight home because the change fees you charge are too expensive, forcing me to purchase a new ticket.",,2/19/2015 19:57,,
5.68948e+17,0,1.0,Late Flight,1.0,US Airways,,drfrnknsteindmd,,0,@USAirways @AmericanAir I was supposed to get from fresno to pittsburgh by 10pm.  Instead I'm now not getting in until 4pm... tomorrow,,2/20/2015 17:38,,
5.70292e+17,0,0.6841,Can't Tell,0.6841,US Airways,,ajbibbs,,0,@USAirways Sadly I'm currently booked on one of your flights tomorrow that I will be changing if I can.,,2/24/2015 10:41,,
5.69988e+17,1,0.6641,,0.0,American,,Andyba25,,0,@AmericanAir I've tried...its @USAirways anyway,,2/23/2015 14:32,South,
5.69394e+17,0,0.7065,Late Flight,0.3696,US Airways,,AdamGiamba,,0,@USAirways after pleading with car service to stay 3 hrs. past pick up they left me and my family but it's ok i have water and crackers!,,2/21/2015 23:11,"Bronx, NY",Eastern Time (US & Canada)
5.6936e+17,0,1.0,longlines,0.3579,US Airways,,corybronze,,1,"@USAirways My wife, sick 3yr-old-twins, and I have been waiting in line now for 2hrs to see an agent! Phone agent said nothing til Tuesday!",,2/21/2015 20:55,,
5.68492e+17,0,1.0,Customer Service Issue,0.6579,US Airways,,jekyllandheid12,,0,"@USAirways your app is bad, and you should feel bad.",,2/19/2015 11:26,"Chicago, IL",Central Time (US & Canada)
5.67895e+17,2,0.669,,0.0,United,,ColtSTaylor,,0,@united The only thing you fella have done right today is get me to the pacific time zone.,"[34.01019938, -117.42860927]",2/17/2015 19:55,All Over The World,
5.69226e+17,0,1.0,Can't Tell,0.6405,Delta,,BernardLeCroix,,0,@JetBlue where did my travel bank credit go?  I can't call you right now.,,2/21/2015 12:05,"Providence, RI",Eastern Time (US & Canada)
5.67851e+17,0,1.0,Late Flight,1.0,United,,caphotographix,,0,"@united time for a rant...you delayed my flight and still forgot my luggage...then delayed on the Tarmac, moments I love you United",,2/17/2015 17:01,,
5.68507e+17,0,1.0,Customer Service Issue,0.368,US Airways,,smokesuvm,,0,@USAirways why are you letting us go to the runway if there are mechanical problems. #wewantcomps,,2/19/2015 12:27,,
5.69186e+17,0,1.0,Bad Flight,0.6787,United,,iamlaurencard,,1,.@united too much info to share via tweet. Please send me your name and contact info. Happy to supply you with images and CS rep names.,,2/21/2015 9:23,"Aliso Viejo, CA",Pacific Time (US & Canada)
5.69628e+17,0,1.0,Cancelled Flight,0.3606,US Airways,,jph_sc,,0,@USAirways why the hell will you not put us in a hotel when you've stranded us. Your message says mechanical issues not weather. #usairways,,2/22/2015 14:41,"Charleston, SC",Eastern Time (US & Canada)
5.69951e+17,2,1.0,,,Southwest,,GolfTravelerBOS,,0,"@SouthwestAir Thanks, you guys are the best","[0.0, 0.0]",2/23/2015 12:04,New England ,Atlantic Time (Canada)
5.6897e+17,0,1.0,Late Flight,1.0,Delta,,thatsmypotpie,,0,"@JetBlue this is awful! flight out of jfk for our honeymoon is delayed AGAIN until 1225 AM, and we lost money on a hotel now! #delayforwhat?",,2/20/2015 19:04,Central Perk,Eastern Time (US & Canada)
5.69616e+17,0,1.0,Bad Flight,0.3487,Southwest,,Ekanewilliams,,0,@SouthwestAir baggage delivery at BWI very delayed and unnecessarily chaotic. Disappointing after a long trip! From a frequent traveler,,2/22/2015 13:52,"Washington, DC",
5.69963e+17,0,1.0,Can't Tell,0.6562,American,,RHFIT,,0,@AmericanAir attached original ticket. flight number was 1672. isn't the experience I thought I would have. Terrible! http://t.co/5SdlyN9MSS,,2/23/2015 12:52,,
5.69874e+17,0,1.0,Bad Flight,0.6658,Delta,,SL_024,,0,@JetBlue keeps getting better. No water on the plane.,,2/23/2015 7:00,,Eastern Time (US & Canada)
5.69296e+17,2,0.6529,,0.0,US Airways,,jshieber,,0,@USAirways the plane crew has been as professional and courteous as the gate agents were flustered.,,2/21/2015 16:41,New York ,Beijing
5.69927e+17,0,1.0,Customer Service Issue,0.638,American,,gingermc23,,0,"@AmericanAir got it, so it's just paying extra not to sit in the way back. Awesome. Never again.",,2/23/2015 10:28,milford.,Eastern Time (US & Canada)
5.70049e+17,2,1.0,,,Delta,,kbosspotter,,0,"@JetBlue I like "" Follow @JetBlue """,,2/23/2015 18:34,Logan International Airport,Atlantic Time (Canada)
5.69957e+17,0,1.0,Can't Tell,0.6874,American,,elwoodblues77,,0,@AmericanAir unacceptable. It's clear losing just one customer doesn't matter to American but how many more bankruptcies will it take,,2/23/2015 12:28,Dallas,
5.68838e+17,2,1.0,,,United,,SoyCoder,,0,@united thanks for more timely updates.,"[45.58977875, -122.59182952]",2/20/2015 10:20,,Central Time (US & Canada)
5.67812e+17,0,1.0,Flight Attendant Complaints,0.6706,US Airways,,btr5017,,0,@USAirways @AmericanAir Your staff members are looking at me like I have two heads. Check your own websites!!! http://t.co/8Hh0c63TIe,,2/17/2015 14:26,,Eastern Time (US & Canada)
5.68572e+17,1,0.6673,,,Virgin America,,adavidson26,,0,@VirginAmerica is my new go to airline,,2/19/2015 16:46,Bay Area,Pacific Time (US & Canada)
5.70281e+17,0,1.0,Can't Tell,0.659,American,,jacquelinewins6,,0,"@AmericanAir 
It's not what happens to us that matters...It's our response that matters. Way to drop the ball AA.",,2/24/2015 9:56,,
5.69729e+17,0,1.0,Customer Service Issue,1.0,United,,MarcusLake31,,0,@united You are a F&$KING joke. Your customer service is woeful. If your staff tell a passenger that they will do something do it!,"[39.84911904, -104.67447584]",2/22/2015 21:23,,Sydney
5.68541e+17,2,0.6667,,,Delta,,TimothySays,,0,"@JetBlue Vegas, San Francisco, Baltimore, San Diego and Philadelphia so far! I'm a very frequent business traveler.",,2/19/2015 14:42,"Burlington, MA",Eastern Time (US & Canada)
5.67823e+17,0,1.0,Flight Booking Problems,1.0,United,,dustinbritton23,,1,@united I'm 0/3 for Flight Booking Problems without major problems. 0% isn't bad!👎👎,,2/17/2015 15:07,,
5.68086e+17,0,1.0,Can't Tell,0.6552,Southwest,,jaimegenova,,0,@SouthwestAir I just wanted Southwest to know that I don't think they're as great as I used to anymore. Nothing to look into.,,2/18/2015 8:34,Tennessee,Central Time (US & Canada)
5.68876e+17,1,0.6737,,0.0,Southwest,,EamonFI,,0,@SouthwestAir can one use a companion pass w/ a points Flight Booking Problems or is it only cash fares? Thx!,,2/20/2015 12:51,San Francisco,Quito
5.69972e+17,1,0.6661,,0.0,Southwest,,Hustleran,,0,@SouthwestAir  I sent a email to customer relations and I will be calling tomorrow.,,2/23/2015 13:26,,
5.7002e+17,1,0.6739,,0.0,US Airways,,jasemccarty,,0,@USAirways I’d suggest proper information dissemination to all staff on a more timely & relevant schedule to prevent this in the future.,,2/23/2015 16:37,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
5.69614e+17,1,1.0,,,American,,CoryStinebrink,,0,@AmericanAir hey guys. DMed you a question about when 500-mile upgrades post after earning. Hope to use tomorrow,,2/22/2015 13:44,"Madison, WI",Central Time (US & Canada)
5.69621e+17,0,1.0,Late Flight,1.0,United,,baj2081,,0,@united thanks for causing us to miss our connection and now a 6hour delay #flydeltanexttime,,2/22/2015 14:13,,
5.69691e+17,2,1.0,,,Delta,,jillianfitzger1,,0,@JetBlue I do! The best airline wifi ever. Thank you!,,2/22/2015 18:53,,
5.69154e+17,0,1.0,Cancelled Flight,1.0,Southwest,,cwgreiner,,0,@SouthwestAir my flight is Cancelled Flightled due to weather. What next ?,,2/21/2015 7:18,,
5.69921e+17,0,1.0,Late Flight,1.0,United,,chefpaulcia,,0,@united u would not be able to rebook me to get home any sooner than a now 2hr delayed flight.  #linesforever #customerservice #fail #again,,2/23/2015 10:04,,Central Time (US & Canada)
5.69485e+17,0,1.0,Customer Service Issue,0.6997,US Airways,,dstorres,,0,@USAirways @AmericanAir  Also your on-hold message is trying to sell Valentines Day gifts.  Over a week Late Flight.  Sounds about right for USAir,,2/22/2015 5:13,"MA, USA",Eastern Time (US & Canada)
5.68679e+17,0,1.0,longlines,0.3353,US Airways,,thecoolbelow,,0,@USAirways been at DCA at 5 pm still here at 3 am due to mechanical issues and lack of snacks on the plane! Absolutely worse experience!,,2/19/2015 23:50,The South,
5.67729e+17,0,1.0,Flight Booking Problems,0.6611,US Airways,,AlexRolek,,0,@USAirways been trying to talk with a dividend miles rep for 2 days now. I have been holding for over 2 hours each day. What are my options?,,2/17/2015 8:54,"San Diego, CA",
5.70008e+17,0,1.0,Customer Service Issue,1.0,American,,egk7,,0,@AmericanAir the group of minor children were broken up into groups. Some still in Miami. Delta has much better customer service!,,2/23/2015 15:50,,
5.69505e+17,0,1.0,Customer Service Issue,0.6662,United,,szymanski_t,,0,@united 20 minutes plus to get through to a two after the first one transferred me to a spanish hotline is unacceptable!,,2/22/2015 6:31,,Eastern Time (US & Canada)
5.70272e+17,0,1.0,Cancelled Flight,1.0,United,,Peter_Abrahamse,,0,@united ZCC82U Cancelled Flight flight 16h in advance??? Need connect flight reschedule so the link isn't helping. Help!? Gf waited months to see me.,,2/24/2015 9:19,,Amsterdam
5.68497e+17,0,1.0,Customer Service Issue,0.6786,US Airways,,JimmyisAble,,1,@USAirways so basically I am stuck paying for hidden fees and being bumped to an inferior flight. JetBlue here I come. #usairways #mergers,"[29.99562368, -90.24376862]",2/19/2015 11:46,,Hawaii
5.68521e+17,0,0.6198,Cancelled Flight,0.3265,Delta,,kbosspotter,,0,@JetBlue I can't do that flight. I need a Late Flightr one! I need you to change my flight. You guys changed it and now I can't do that time!,,2/19/2015 13:23,Logan International Airport,Atlantic Time (Canada)
5.70261e+17,0,1.0,Cancelled Flight,1.0,American,,marianela_mt,,0,"@AmericanAir if my flight gets Cancelled Flightled i should be able to reschedule to any date i want, not the next day or 2 days after",,2/24/2015 8:37,,
5.69793e+17,1,1.0,,,American,,miffSC,,0,@AmericanAir More or less - after a night in a party hotel - no sleep and a 5:30 am rebook- on our way back to PHL http://t.co/4G0K0z2rei,,2/23/2015 1:36,http://about.me/miffsc,Eastern Time (US & Canada)
5.69221e+17,2,1.0,,,Southwest,,Al_Pedrique,,0,@SouthwestAir That's an awesome library.,,2/21/2015 11:44,Volunteer State,Eastern Time (US & Canada)
5.69913e+17,0,1.0,Cancelled Flight,1.0,American,,KatieBLang,,0,@AmericanAir flight home Cancelled Flightled today.  Any way we can get another flight to NYC from Texas? 4 hour wait for a call back from airline,,2/23/2015 9:34,"Chicago, IL",Central Time (US & Canada)
5.69679e+17,0,1.0,Customer Service Issue,1.0,American,,McKennon,,0,@AmericanAir Unfortunately that is not true. A robot apologizes and hangs up. So how do I get help?,,2/22/2015 18:04,,Atlantic Time (Canada)
5.69601e+17,0,1.0,Customer Service Issue,1.0,US Airways,,thisAnneM,,0,@usairways @BarclaycardUS 1 hr wait so far for customer service. yes bad weather but do air traffic controllers answer your phones?!??,,2/22/2015 12:53,Philadelphia,Atlantic Time (Canada)
5.6993e+17,2,1.0,,,American,,neiljcohen,,0,@AmericanAir exceptional customer service from AA - my misplaced item was waiting for me at checkin followed by a smooth flight. Thank you!,,2/23/2015 10:41,"the one, the only.... NYC",Quito
5.69193e+17,0,0.6276,Cancelled Flight,0.6276,United,,halestorm62,,0,@united it's my 21st birthday and my sister is coming to celebrate but her flights keep Cancelled Flighting PLZ do all you can to get her here!!!!,,2/21/2015 9:52,,Quito
5.69674e+17,0,1.0,Can't Tell,0.3444,Delta,,cbogie,,0,@JetBlue by far the worst airline in terms of service at jfk.,"[40.64602261, -73.7762935]",2/22/2015 17:45,indoors,Pacific Time (US & Canada)
5.68055e+17,0,1.0,longlines,0.3598,Southwest,,luvthispayne,,0,"@SouthwestAir Next once we arrived to Atlanta, we waited a full HOUR before our luggage was placed on a carousel. One hour!",,2/18/2015 6:30,Somewhere over the rainbow.,Atlantic Time (Canada)
5.69642e+17,1,1.0,,,United,,rikrik__,,0,"“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” free tickets , for the i convince .",,2/22/2015 15:35,Saint Louis,Central Time (US & Canada)
5.69991e+17,2,1.0,,,Delta,,brittanylevine,,0,"@JetBlue Worked now, ty",,2/23/2015 14:44,"Los Angeles, Calif.",Pacific Time (US & Canada)
5.67842e+17,2,1.0,,,US Airways,,PsuOhiofarmgirl,,0,@USAirways  thank you! Glad to be heading home! Great people at your call center!,,2/17/2015 16:25,,
5.70145e+17,2,1.0,,,American,,nembro78,,0,@AmericanAir Such a suprise! New vanity kit set for frequent travellers 😀 thank you AA! http://t.co/fA7Nygn1Ux,,2/24/2015 0:56,,Rome
5.68394e+17,2,1.0,,,Delta,,MaybeTonight,,0,@JetBlue OH YEAH!!! great flight down to Mexico with a wonderful crew!! Thank you!!,,2/19/2015 4:58,Bay Shore NY,Eastern Time (US & Canada)
5.67905e+17,0,0.6625,Late Flight,0.6625,US Airways,,OBJ_3,,4,"@USAirways No need for apologies just an unfortunate situation . There is no up date, I've landed but was suppose to land at 5",,2/17/2015 20:35,,Eastern Time (US & Canada)
5.68482e+17,1,0.6539,,0.0,US Airways,,mattdole24,,0,@USAirways @OBJ_3 even airlines are scheming to get a follow from OBJ LMAOOO 😂😂😂😂,,2/19/2015 10:48,,Quito
5.68805e+17,0,0.6559,Cancelled Flight,0.3333,United,,syncros,,0,"@united Got rebooked on AA.  One question though, do you automatically refund the check baggage fees for flight that was Cancelled Flightled?",,2/20/2015 8:12,Toronto,Eastern Time (US & Canada)
5.68455e+17,2,1.0,,,Southwest,,SupermanHopkins,,0,"@SouthwestAir Again, please accept my apologies for my lame, childish tweet. You didn't deserve that, & I remain a LOYAL SW customer!",,2/19/2015 9:00,,
5.69944e+17,0,1.0,Customer Service Issue,0.9241,American,negative,AyDiosMio,Customer Service Issue,0,@AmericanAir FYI...call stilling getting dropped.  After an hour of continuous dialing. Attempted to Cancelled Flight online but not able to. HELP!!!,"[34.0213466, -118.45229268]",2/23/2015 11:38,,Pacific Time (US & Canada)
5.69985e+17,2,1.0,,,Southwest,,royvergara,,0,Never got to the strip that fast before. Stoked for special @Imaginedragons show tonight! Thx again @SouthwestAir! http://t.co/ToPqmVqnJp,,2/23/2015 14:18,"Las Vegas, NV",Pacific Time (US & Canada)
5.70024e+17,0,1.0,Customer Service Issue,1.0,US Airways,,Ward1987M,,0,@USAirways It's very difficult to work with Baggage claims when they don't answer the phone,,2/23/2015 16:53,,
5.68641e+17,2,0.3548,,0.0,Delta,,anewyorkminich,,0,@JetBlue you don't remember our date Monday night back to NYC? #heartbroken,,2/19/2015 21:20,manhattan. ,
5.6994e+17,1,1.0,,,Delta,,SkeezeeWonder,,0,BLOCK ME BIKE RT @JetBlue: Our fleet's on fleek. http://t.co/2z3hGqPRSG,,2/23/2015 11:19,From Capitol Heights With Love,Eastern Time (US & Canada)
5.67745e+17,2,1.0,,,Southwest,,DustinSoper,,0,@SouthwestAir Thanks a ton!,,2/17/2015 9:57,"Nashville, TN",Eastern Time (US & Canada)
5.7e+17,0,0.6842,Customer Service Issue,0.6842,US Airways,,jasemccarty,,0,"@USAirways I asked if that was SOP, and they said “It is now.” But yet the other 11 flights, nothing. Is this a policy or not?",,2/23/2015 15:20,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
5.69253e+17,1,0.6574,,,United,,PalenMcDermott,,0,@united !!!!! YAAYY!!! YAY PROM!!!! http://t.co/DXicoyioxF,,2/21/2015 13:52,,Eastern Time (US & Canada)
5.68851e+17,1,0.6295,,,Delta,,SMHillman,,0,@JetBlue #AfterAll indeed! https://t.co/swWhYhEn76 #LoveSongFriday #Cheesy #80sweresomuchfun #BrandLoveAffair,,2/20/2015 11:12,"New York, NY",Eastern Time (US & Canada)
5.69527e+17,2,1.0,,,US Airways,,BRizzyberg27,,0,@USAirways Mellani B. and whole team in Columbia SC are absolute superstars. Incredibly helpful.,,2/22/2015 8:00,"75 Drayton Park, London, UK",Quito
5.68553e+17,0,1.0,Customer Service Issue,1.0,Delta,,dcooode,,0,"@JetBlue Sent an email more than 24 hours ago asking a few questions, still no response. Need answers before (hopefully) Flight Booking Problems flight...",,2/19/2015 15:28,,
5.6892e+17,0,1.0,Bad Flight,1.0,United,,BurkeCherrie,,0,"@united cross country flight SFO>BOS. No wifi, not even a can of soda and this quality inflight entertainment #sad http://t.co/xhlc30MTfF",,2/20/2015 15:49,"Brooklyn, NY",Eastern Time (US & Canada)
5.67679e+17,0,1.0,Customer Service Issue,0.7188,US Airways,,DonnyYardas,,0,@USAirways reservations had me on hold for 2 hours only to hang up...smh 😕,,2/17/2015 5:38,Somewhere Creating,Eastern Time (US & Canada)
5.69731e+17,2,1.0,,,United,,JasmineDT,,0,@united you're my early frontrunner for best airline! #oscars2016,,2/22/2015 21:29,Washington D.C. ,Eastern Time (US & Canada)
5.68059e+17,2,1.0,,,Virgin America,,dsg0110,,0,"@VirginAmerica love it, taking @SouthwestAir on in their backyard! Consumers win when biz competes.",,2/18/2015 6:47,"San Diego, CA",Pacific Time (US & Canada)
5.6814e+17,0,0.6229,Can't Tell,0.6229,US Airways,,BigDavew2k,,0,@USAirways I spent more on the room & transportation then I did the whole flight,,2/18/2015 12:10,,
5.67773e+17,0,1.0,Can't Tell,0.7184,Delta,,travelingranger,,0,@JetBlue I'll give u a chance but I don't think I'll fall for it #backtodelta,,2/17/2015 11:50,,
5.69693e+17,0,1.0,Lost Luggage,1.0,United,,jnml,,1,"@united, wife landed in DC 5hrs ago. luggage did not, was told it would B delivered/Hotel by 8pm. It's now 10pm, no luggage. #UA484",,2/22/2015 18:59,,
5.6773e+17,0,1.0,Customer Service Issue,1.0,US Airways,,Jamayka,,0,@USAirways tried twice today on hold for 30 min each time. i have things to do so can't live on hold dealing w/ your customer serv failures,,2/17/2015 8:57,"Austin, TX",Central Time (US & Canada)
5.67836e+17,0,0.6695,Can't Tell,0.3356,United,,747_380_1127,,0,@united IT-problems with the link? #3thparty,,2/17/2015 15:59,Flightlever 340,London
5.69553e+17,0,1.0,Late Flight,0.6388,US Airways,,ron_mexicon,,0,@USAirways on hold 2 hours 54 minutes. What's going on?,,2/22/2015 9:45,washington dc,Central Time (US & Canada)
5.69825e+17,0,1.0,Bad Flight,0.3451,United,,bmalones44,,1,"@united - 75% of a plane's passengers boarding in your ""Premier"" groups might be an indication of a broken process.",,2/23/2015 3:43,P.R.O.B. ,Quito
5.69578e+17,0,1.0,Cancelled Flight,1.0,Southwest,,bashomosko,,0,.@SouthwestAir thx for the note. Flight was Cancelled Flightled and today is all booked so had to go with another carrier. :(,,2/22/2015 11:20,"boulder, co",Pacific Time (US & Canada)
5.69681e+17,0,1.0,Lost Luggage,1.0,United,,mamijeanna,,0,@united yes. Bags came 1 hr after I arrived at baggage claim. Awful experience on the ground at BHM,,2/22/2015 18:11,,
5.70235e+17,0,1.0,Customer Service Issue,1.0,United,,growingpangs,,0,".@united it will be because I'm moving to @AmericanAir because of @united talk, no service",,2/24/2015 6:51,"Chicago, IL",Central Time (US & Canada)
5.67814e+17,0,1.0,Can't Tell,0.6591,Southwest,,BenWGarton,,0,@SouthwestAir can you make a premium wifi that I can pay $30 for that is decent? #slow-fi,,2/17/2015 14:32,"Oakdale, CA",Pacific Time (US & Canada)
5.69938e+17,1,0.6637,,0.0,Delta,,JsLife23,,0,"@JetBlue ....you haven't got me just yet

Can a 1 way LAX-NYC cost me under 190?",,2/23/2015 11:13,,
5.67823e+17,0,0.6907,Can't Tell,0.6907,United,,SSest72,,0,@united well perhaps you could highlight where that is stated.  We travel between Canada & USA on United with only Nexus,,2/17/2015 15:06,,
5.68585e+17,2,1.0,,,Southwest,,Salem_Eways,,0,@SouthwestAir Jason (108639) at Gate #3 in SAN made my afternoon!!! #southwestairlines #stellarservice #thanks!,,2/19/2015 17:38,,
5.68259e+17,0,0.6801,Flight Booking Problems,0.6801,Virgin America,,gbone34,,0,@VirginAmerica I'm pulling my hair out trying to book a flight with u. Your site doesn't work on iPhone or iPad.don't have a computer #help,,2/18/2015 20:03,,
5.6878e+17,0,1.0,Cancelled Flight,1.0,United,,blastedgtl,,0,@united My guess:flight is going to be Cancelled Flightled because there are 16 empty seats and those who confirmed are not important. #frustrated,,2/20/2015 6:30,,Quito
5.69632e+17,2,1.0,,,American,,willie_funk,,0,@AmericanAir flights have been on time Late Flightly though!,,2/22/2015 14:56,"Dallas, Texas",
5.68096e+17,1,1.0,,,United,,jerry_eckerman,,0,@united this is me and my partners first trip to #NYC I bought the tickets at the same time Please seat us next to each other ConF# ILC0HP,,2/18/2015 9:12,"Orlando, Florida",
5.68488e+17,0,1.0,Late Flight,0.6804,United,,pdxmucci,,0,"@united MR, she's on her way now, but thought id detail the extravaganza for you... #dobetter #please http://t.co/V8PVpHMtZc",,2/19/2015 11:09,"Portland, OR",
5.69707e+17,2,1.0,,,United,,LisaGetz1,,0,@united it was delivered! Thank you for making sure it arrived at my doorstep!,,2/22/2015 19:57,"Beijing, China",
5.68854e+17,1,0.6596,,0.0,Southwest,,djknuckles,,0,@SouthwestAir I have the DM from @SouthwestVerity if needed,,2/20/2015 11:24,WORLDWIDE,Pacific Time (US & Canada)
5.70264e+17,0,0.636,Customer Service Issue,0.3299,US Airways,,xafbcn,,0,@usairways Ok thank you…I call from Spain to US for seating assistance!,,2/24/2015 8:49,Barcelona,Brussels
5.68473e+17,2,1.0,,,US Airways,,Suejacken,,0,@USAirways thanks,,2/19/2015 10:13,,Eastern Time (US & Canada)
5.69631e+17,0,1.0,Late Flight,0.697,American,,GaryBrickhouse,,0,@AmericanAir I changed my own flight to tonight. Why couldn't AA do that on my behalf instead of a flight tomorrow? Poor effort all around.,,2/22/2015 14:51,,
5.68909e+17,0,0.664,Customer Service Issue,0.664,US Airways,,CraigHall19701,,0,"@USAirways Good info, but am already signed up for all options.  None of which sound like they applied to the 'missing' emails.",,2/20/2015 15:04,Delaware,Eastern Time (US & Canada)
5.69964e+17,2,0.6537,,0.0,American,,MikeThomas_Says,,0,@AmericanAir thanks. Delivery status??,,2/23/2015 12:58,DC,
5.68431e+17,0,1.0,Customer Service Issue,1.0,Delta,,ZKatcher,,0,@JetBlue I spent over an hour of my morning on hold w/ your customer support. I want my confirmed flight to be taken care of,,2/19/2015 7:23,"Washington, DC",Eastern Time (US & Canada)
5.70308e+17,0,1.0,Customer Service Issue,1.0,American,,SweeLoTmac,,0,@AmericanAir why would I even consider continuing your point program when I received no perks or continued bad customer service? #senseless,,2/24/2015 11:44,,Quito
5.69589e+17,0,0.6697,Lost Luggage,0.3557,Delta,,uzisuzi,,0,@JetBlue 118 to Boston still sitting,,2/22/2015 12:04,#Titletown,Eastern Time (US & Canada)
5.6934e+17,0,1.0,Late Flight,0.6544,Delta,,KON1200,,0,@JetBlue flight 790 you had us stuck on the plane for nearly 4 hrs. Set to take off only for flight control to deny us. THE WORST SERVICE,,2/21/2015 19:35,SOUL CLAP/ STAR TIME/BBE,
5.68544e+17,0,1.0,Can't Tell,0.6529,Delta,,royalsherman,,0,"@JetBlue not to get into semantics here but ""by"" means ""within the extent or period of; during"" and it is still technically 2/19 #dictionary",,2/19/2015 14:55,,
5.69506e+17,0,1.0,Flight Attendant Complaints,0.6832,Delta,,davisesq212,,0,@JetBlue ..... No crew at our gate.,,2/22/2015 6:38,New York City,Eastern Time (US & Canada)
5.68904e+17,0,1.0,Customer Service Issue,1.0,Southwest,,rawbeeeen,,0,@SouthwestAir are you guys alive? i've been on hold for 25 minutes and counting.....,,2/20/2015 14:44,310,Pacific Time (US & Canada)
5.69192e+17,0,1.0,Customer Service Issue,1.0,US Airways,,arcairns,,0,@USAirways I'm trying to Cancelled Flight my flight within the 24hr window but have been on hold for over an hour. Is there an alternate # I can dial?,,2/21/2015 9:48,San Francisco,Pacific Time (US & Canada)
5.69542e+17,2,1.0,,,Delta,,sandyy889,,0,@JetBlue Landing! As usual great flight wiyh a great crew. Hello sunny West Palm Beach ! #jetbluerocks,,2/22/2015 9:00,,America/Detroit
5.70258e+17,1,0.6683,,0.0,American,,ransvoice,,0,"@AmericanAir Would have had to fly real far south, huh? #WinterWeather #Brrr",,2/24/2015 8:25,"Cary, NC",Eastern Time (US & Canada)
5.69894e+17,1,0.6925,,0.0,Southwest,,vovoci,,0,@SouthwestAir : Hello..are flights taking off from @DallasLoveField airport this noon. Am supposed to travel on flight 376 to San antonio,,2/23/2015 8:18,,
5.68475e+17,0,1.0,Can't Tell,0.6578,United,,MissMcB76,,0,@united I have been denied. Not sure how you charge $150 one way then $25 on way hime,,2/19/2015 10:19,PA,
5.68858e+17,2,1.0,,,Delta,,HowDoesItSound,,0,@JetBlue Thanks for the reminder of a few older flights I'd taken and the easy access to add points to my new JB account! Awesome service.,,2/20/2015 11:41,"Brooklyn, NY",Pacific Time (US & Canada)
5.70251e+17,0,1.0,Late Flight,1.0,US Airways,,mikebrandes,,0,@usairways is your clt departures delayed? Hoping I can make my connection after a lengthy take off delay and endless taxi-ing here at clt,,2/24/2015 7:56,"Minneapolis, MN",Eastern Time (US & Canada)
5.69884e+17,0,1.0,Can't Tell,0.6887,American,,61jr,,0,"@AmericanAir - So does that mean your other flights going into Buffalo from other locations, you don't care about their safety?",,2/23/2015 7:40,St. Catharines,
5.70058e+17,0,1.0,Customer Service Issue,1.0,American,,weezerandburnie,,0,@AmericanAir we have posted your response on facebook for everyone to see people are appalled by your lack of concern,,2/23/2015 19:09,Belle MO,
5.69977e+17,0,1.0,Late Flight,1.0,American,,dinner_thoughts,,0,@AmericanAir finally at final destination but not w/o extra significant travel expenses & missed work. How can you resolve this experience?,,2/23/2015 13:46,"Boston, MA - Scottsdale, AZ",Eastern Time (US & Canada)
5.69886e+17,0,0.6559,Customer Service Issue,0.6559,United,,MikeShor,,1,"@united There is no ""reference number."" Your agent told me to ""just drive to the airport"" because ""I can't reach anyone there to deliver...""",,2/23/2015 7:47,"Coventry, Connecticut",Eastern Time (US & Canada)
5.7021e+17,0,1.0,Flight Attendant Complaints,1.0,American,,dwjudson,,0,"@AmericanAir She was at gate on time though, they made her cry, and made a scene for 10 mins instead of boarding her. Plane still outside.",,2/24/2015 5:15,"Toronto, Ontario, Canada",Eastern Time (US & Canada)
5.67805e+17,1,0.6684,,,Southwest,,nujoud,,0,"@SouthwestAir You guys must have been swamped, even took our corporate travel a long time to get in, but everything worked out in the end.",,2/17/2015 13:56,,
5.70013e+17,1,1.0,,,Delta,,bostongarden,,0,"@JetBlue No, it's weird!! I picked other cities just to test, those worked...not the one I want. Works on phone though, so I'll use that.",,2/23/2015 16:10,"Boston, Austin, Kansas City ",Eastern Time (US & Canada)
5.68229e+17,0,1.0,Customer Service Issue,1.0,United,,froyomama,,0,@united can you DM me? Been on hold with customer service very long time (53 min +) and getting the run-around. Thanks.,,2/18/2015 18:00,,Central Time (US & Canada)
5.6975e+17,0,1.0,Cancelled Flight,1.0,American,,SentieriMelinda,,0,@AmericanAir we will not be flying with you or US air again. The changes and Cancelled Flightations leading up to today's big finale is unacceptable.,,2/22/2015 22:44,,
5.69263e+17,0,1.0,Flight Attendant Complaints,0.3683,Delta,,rosenrj,,0,"@JetBlue there is no supervisor available, so they couldn't do anything.",,2/21/2015 14:28,,
5.69699e+17,0,1.0,Late Flight,1.0,United,,bricon67,,0,@United #1758 now going in 40 min waiting for other plane to vacate gate. #findanothergate,,2/22/2015 19:25,"ÜT: 33.987103,-118.399024",
5.6965e+17,0,1.0,Lost Luggage,1.0,United,,Spencerklein,,0,@united they had record of it being at Denver on the concourse prior to me gettin on the shuttle. I just want to confirm its location,,2/22/2015 16:07,,Eastern Time (US & Canada)
5.68861e+17,0,0.6799,Flight Attendant Complaints,0.6799,United,,michaelotto71,,0,@united thanks for having ground crews that are surprised when flights arrive. #beingsuckontarmacsucks!,,2/20/2015 11:53,USA,
5.68245e+17,0,1.0,Late Flight,1.0,Delta,,zbarry1015,,0,"@JetBlue 2 hour delay while sitting on the plane and you still wanna charge me for beer? Nah, I'm good.",,2/18/2015 19:04,"Boston, MA",Eastern Time (US & Canada)
5.6971e+17,0,1.0,Lost Luggage,0.3423,United,,thebadvillain,,0,"@united if you don't like delayed bags, why do you let it happen so much?",,2/22/2015 20:07,,
5.67748e+17,0,1.0,Cancelled Flight,0.6474,US Airways,,cnichols9,,0,@USAirways Travelling from pwm to atl on Sunday That flight got Cancelled Flightled and my new flight is Cancelled Flightled and got disconnected when reFlight Booking Problems,,2/17/2015 10:09,Georgia,
5.69552e+17,0,1.0,Customer Service Issue,1.0,US Airways,,swierczawack,,0,@USAirways over 2 hours and 14 minutes on hold and counting. Thanks for the help! #customerservice #brutal http://t.co/VsKXyAmnom,,2/22/2015 9:38,"Newark, DE",Central Time (US & Canada)
5.67727e+17,1,1.0,,,Southwest,,city2countryTN,,0,@SouthwestAir do you think the flights out of Nashville will be Cancelled Flighted tomorrow?,,2/17/2015 8:49,TN,
5.69878e+17,2,1.0,,,US Airways,,miscgal,,0,@USAirways Thanks for the information!,,2/23/2015 7:15,,Tehran
5.69875e+17,1,1.0,,,Southwest,,FolfJay,,0,@SouthwestAir is there a link to a site that displays any delays or Cancelled Flightations of flights to and from @DallasLoveField?,,2/23/2015 7:00,"Grand Island, Nebraska, USA",Central Time (US & Canada)
5.69275e+17,1,0.6381,,0.0,Delta,,TomServosBlendr,,0,@JetBlue What's your current checked bag price policy?  I fly this coming week and couldn't find anything definitive.,,2/21/2015 15:20,By mile 3 of the NYC Marathon,Eastern Time (US & Canada)
5.69643e+17,0,1.0,Customer Service Issue,0.3482,US Airways,,MadameMoodle,,0,@USAirways 2nd February in a row- stranded us when we try to return from Cancun! No contact info- no way to rebook! #badcustomerservice,"[21.15192481, -86.82441431]",2/22/2015 15:38,"Sacramento, CA 95864",Pacific Time (US & Canada)
5.69844e+17,0,1.0,Cancelled Flight,1.0,American,,HaileyUrban,,0,@AmericanAir my flight 129 to dallas and 259 to SFO has been Cancelled Flighted and they can't get me on anything else until tomorrow. You won't put,,2/23/2015 5:01,,Alaska
5.68015e+17,2,1.0,,,US Airways,,Logunov_Daniil,,0,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,,2/18/2015 3:51,"Russia, Россия",Abu Dhabi
5.68089e+17,1,0.6847,,0.0,US Airways,,NChanelJoy,,0,@USAirways how do you give stand by seats to ticketed passengers who you know have a connecting flight ?,,2/18/2015 8:46,,Eastern Time (US & Canada)
5.68277e+17,0,0.6701,Flight Booking Problems,0.3402,United,,TiffanyHaverly,,0,@united I can't tell/purchase through the website because they put us on a Lufthansa flight for the first leg.,,2/18/2015 21:12,Washington D.C.,Eastern Time (US & Canada)
5.69685e+17,0,0.6596,Flight Booking Problems,0.3404,US Airways,,Peakway3,,0,"@USAirways Chairman Preferred with 518,758 lifetime miles. What is my US Air reward, no #firstclass upgrades on @AmericanAir as usual.",,2/22/2015 18:27,North Carolina,
5.67769e+17,1,0.6602,,0.0,Delta,,shawnaldridge,,0,@JetBlue Haha. I figured that. I was meaning there's no return flights out of Charlotte. It's like N/A for a week plus,,2/17/2015 11:34,"Portland, OR",Pacific Time (US & Canada)
5.69217e+17,0,1.0,Can't Tell,1.0,United,,GatorKim_ATL,,0,@united Worst airline ever?,"[33.84445776, -116.55139365]",2/21/2015 11:29,"Atlanta, GA & St Augustine, FL",
5.67831e+17,0,1.0,Flight Attendant Complaints,0.6531,Delta,,kimbetech,,0,"@JetBlue yes, today. Flight is full now. They said no to me at gate :(",,2/17/2015 15:42,NYC,Eastern Time (US & Canada)
5.69884e+17,0,1.0,Can't Tell,0.6392,United,,ScottHRoth,,0,@united 768 SFO to BOS and no internet it is 2015 what gives?,,2/23/2015 7:38,"Needham, MA",Eastern Time (US & Canada)
5.69646e+17,0,1.0,Late Flight,1.0,Delta,,Scott66Ash,,0,@JetBlue how about free wifi on flt 1254 out of PBI to make up for 2.5 hr delay? Treat us right.,,2/22/2015 15:53,,Atlantic Time (Canada)
5.69748e+17,0,1.0,Flight Attendant Complaints,0.3435,United,,chocolossus,,0,@united also didn't ice the frozen metal walkway. Wasted 40 minutes because no one knew how to do simple jobs.,,2/22/2015 22:39,"Vancouver, CA",
5.69462e+17,2,1.0,,,Delta,,suek03,,0,@JetBlue okay thank you! I'll check with them again!,,2/22/2015 3:41,"Austin, TX",Eastern Time (US & Canada)
5.69544e+17,0,1.0,Customer Service Issue,1.0,Southwest,,amybeckr,,0,@SouthwestAir I have never had such awful customer service and conflicting service. Outrageous.,,2/22/2015 9:07,Ohio,Quito
5.69336e+17,0,0.6988,Cancelled Flight,0.3695,United,,Colettod,,0,@united Wife and I have two new destinations and I'm stuck in DC until Monday with no bags,,2/21/2015 19:22,"Ottawa, ON",Eastern Time (US & Canada)
5.68217e+17,0,1.0,Lost Luggage,1.0,US Airways,,tannapistolis,,0,@USAirways now telling me I don't have the correct tag for my luggage!!! My luggage apparently is not in LA or Charlotte. This is not ok!!,,2/18/2015 17:12,,Eastern Time (US & Canada)
5.6963e+17,0,1.0,Customer Service Issue,1.0,United,,kenny_khoo,,0,@united why are your agents working so slowly to rebook people who are on #UA1481. We have all wasted an entire day at STT.,"[0.0, 0.0]",2/22/2015 14:48,"London, ON",Quito
5.69608e+17,0,1.0,Customer Service Issue,1.0,United,,abbymrudd,,1,"@united should hire extra customer service reps. 50 minute wait time to ask one question? I would rather just fly another airline, thanks.",,2/22/2015 13:23,"Chicago, IL",Central Time (US & Canada)
5.67764e+17,0,1.0,Flight Attendant Complaints,0.6419,US Airways,,liquidfox1,,0,"@USAirways me too. In the future, have a better harsh weather preparedness plan. So much of your staff called out that everything snowballed",,2/17/2015 11:13,This is an AD account. 18+,
5.67766e+17,0,0.6526,Late Flight,0.3579,United,,AndrewBarco1,,0,@united I just need to get to RIC tonight. I've been in EWR for 24hrs now.,,2/17/2015 11:20,Usually in a plane,Eastern Time (US & Canada)
5.69706e+17,0,1.0,Customer Service Issue,1.0,United,,rlgeraets,,0,"@united-rebooked to OMA - 180 miles from my destination. Spotty customer service. I get staff stressors but come on, this is your business.",,2/22/2015 19:52,,
5.67824e+17,0,1.0,Lost Luggage,0.6612,United,,jimzito,,0,@united  eventually.  You should approach bags like @AlaskaAir  they get it.,,2/17/2015 15:13,,Mid-Atlantic
5.6815e+17,2,0.6768,,0.0,United,,greghei1,,0,@united Thanks - it's very helpful to understand that the reduced price seats that are sold at check-in have priority over the certificates.,,2/18/2015 12:46,"Fremont, California",Pacific Time (US & Canada)
5.67664e+17,0,1.0,Late Flight,0.6605,Southwest,,followkashyap,,0,@SouthwestAir We have been stuck in SJU for several hours and no one is answering here. Really tough to LUV SW. No response is bad.,,2/17/2015 4:35,USA,Eastern Time (US & Canada)
5.67811e+17,1,1.0,,,Delta,,DontenPhoto,,0,"@JetBlue Flight 1133 (N353JB) ""Blue La La"" departs @mco enroute to San Juan International Airport http://t.co/SWZm2fX3nu",,2/17/2015 14:20,"Englewood, Florida",Eastern Time (US & Canada)
5.68451e+17,0,1.0,Cancelled Flight,0.3683,US Airways,,riascott39,,0,@USAirways got rebooked. Sent to A9. Wrong gate! Traveled back to B13 for correct flight. #tired&frustrated,,2/19/2015 8:44,,Eastern Time (US & Canada)
5.67802e+17,1,0.6392,,0.0,Southwest,,scatignani,,0,@SouthwestAir When are you going to be flying in and out of Nashville? The Deicer is in. Are you short on planes and is it tomorrow morning?,,2/17/2015 13:43,Nashville Tennessee,Eastern Time (US & Canada)
5.696e+17,2,1.0,,,American,,douglaskgordon,,0,@AmericanAir Thank you.....you do the same!!,,2/22/2015 12:50,"Caribbean, New York and Miami.",Indiana (East)
5.69594e+17,0,1.0,Damaged Luggage,1.0,Virgin America,,khartline,,0,.@VirginAmerica does that mean you don't have a policy for destroyed luggage?,,2/22/2015 12:27,Las Vegas,Pacific Time (US & Canada)
5.67725e+17,0,0.6496,Bad Flight,0.3416,United,,BhutanOrient,,0,@united didn't get her name. She was not in our group. She was sitting behind us. Think it was window seat #40? We only overheard...,,2/17/2015 8:40,Bhutan,Pacific Time (US & Canada)
5.68527e+17,1,0.6733,,0.0,United,,TomWarrenburg,,0,@united I got an email from cust. care for an issue I had offering me a voucher. How do I claim that? I emailed back but got no reply. DM me,,2/19/2015 13:47,America's Dairyland,
5.69606e+17,0,1.0,Bad Flight,0.3615,United,,AbbyTeigland,,0,"@united any way you can help me find a flight to LAS? Stuck in DIA, sat on plane 2 hrs, now been waiting an hour for an update.",,2/22/2015 13:13,,Quito
5.6989e+17,0,1.0,Bad Flight,0.7038,US Airways,,ThisGuyShaun,,0,@USAirways would have been nice to be offered in flight credit. Especially since I'm staring at empty overhead room.,,2/23/2015 8:03,,
5.69817e+17,0,1.0,Customer Service Issue,1.0,US Airways,,patrickcota5,,0,"@USAirways so she has to take a Late Flightr flight booked by her corporate (Disney) travel dept, as your agent offered little help",,2/23/2015 3:12,,
5.69309e+17,0,1.0,Lost Luggage,1.0,Southwest,,scoobydoo9749,,0,"@SouthwestAir 9 hrs in Baltimore, still not going to get my baggage to greenville w me. This is just unbelievable.","[39.1766573, -76.669424]",2/21/2015 17:31,"Tallahassee, FL",America/Chicago
5.67785e+17,0,1.0,Customer Service Issue,1.0,Virgin America,,RyScanlon,,0,@VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again!,,2/17/2015 12:38,,Atlantic Time (Canada)
5.70001e+17,0,1.0,Can't Tell,0.6453,American,,TinaHovsepian,,3,@AmericanAir is the company from hell with NO consideration for customers that give it hundreds of millions of dollars per year #SMH,,2/23/2015 15:24,North Hollywood,
5.70193e+17,1,0.701,,0.0,American,,ianbeyer,,0,"@AmericanAir ""Thank you for contacting American. The email address you have written to is an unmonitored account”",,2/24/2015 4:05,"Wichita, Kansas",Central Time (US & Canada)
5.6925e+17,2,0.654,,0.0,Delta,,delmo75,,0,@JetBlue you can't beat jetblue in space's matter http://t.co/NRpWmGyv3e,,2/21/2015 13:37,,
5.70005e+17,0,1.0,Bad Flight,1.0,United,,ganteisan,,0,"@united cs thinks that miles can repair the damage done, it will be interesting if they travel in @united and exp the worst flight ever!",,2/23/2015 15:38,"Santiago, Chile",Santiago
5.67888e+17,0,1.0,Flight Attendant Complaints,0.3456,US Airways,,laurencecharles,,0,@USAirways Only the JFK baggage office is open to help re-book all of us on Cancelled Flightled flight 3121 to DCA. Shameful.,,2/17/2015 19:25,"Washington, DC",Eastern Time (US & Canada)
5.6855e+17,2,1.0,,,Southwest,,callmemrssachs,,0,@SouthwestAir looking forward to the beats music available on my flight today. That's pretty cool.,,2/19/2015 15:16,sacramento.ca.usa,Arizona
5.69156e+17,0,0.7024,Bad Flight,0.7024,Delta,,ThatJasonEaton,,0,@JetBlue if you want to fly in a storm that's your right. But give us the choice. We have kids and don't want to chance it. #nixchangefees,,2/21/2015 7:26,,
5.69923e+17,0,1.0,Customer Service Issue,1.0,US Airways,,electromail,,0,"@USAirways Aye, and nothing to do with an automated system which doesn't work properly. Anyway, got through to somebody...",,2/23/2015 10:14,Watching @Interpol somewhere,Amsterdam
5.69735e+17,0,1.0,Customer Service Issue,1.0,US Airways,,lminboston,,0,@USAirways  ok my 4th try today....giving up at 12.45am after 138 minute hold time. #terrible http://t.co/Ps9Q9RPSiL,,2/22/2015 21:45,,
5.6883e+17,0,1.0,Bad Flight,0.6342,Southwest,,pkneis0414,,0,@SouthwestAir very frustrated. Bought early bird at 6:30am on day tickets were released and got mid-B ticket. Spend $50 for nothing,,2/20/2015 9:49,,
5.70269e+17,0,1.0,Flight Booking Problems,0.6458,American,,nataliewsj,,0,@AmericanAir any idea on what the wait time is for refunds from @USAirways? I was told a few days over the phone - but it's well past that.,,2/24/2015 9:09,"Washington, DC",Pacific Time (US & Canada)
5.6926e+17,0,1.0,Customer Service Issue,0.6559,United,,jcharvardapp,,0,@united sloppy stuff you don't see anymore - united has raised my expectations - this team was poor,,2/21/2015 14:17,,Atlantic Time (Canada)
5.67805e+17,2,1.0,,,US Airways,,WBGreen,,0,@USAirways Thank you. And thanks for being so accommodating.,,2/17/2015 13:56,"Portland, ME",Quito
5.67898e+17,0,1.0,Late Flight,1.0,US Airways,,OBJ_3,,44,"@USAirways 5 hr flight delay and a delay when we land . Is that even real life ? Get me off this plane , I wanna go home 👠👠👠 (3 heel clicks)",,2/17/2015 20:06,,Eastern Time (US & Canada)
5.70225e+17,0,1.0,Customer Service Issue,1.0,US Airways,,NicoleCarmellaF,,0,@USAirways been trying for weeks no use,,2/24/2015 6:12,,
5.69606e+17,0,1.0,Cancelled Flight,1.0,United,,dlc_dc,,0,@United 50 minute wait times to help with a Cancelled Flightled flight?? Help a guy out?,,2/22/2015 13:13,"Washington, DC via Nebraska",Eastern Time (US & Canada)
5.6928e+17,1,1.0,,,Southwest,,jamescalderwood,,0,@SouthwestAir The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/c9p2ioSphM,"[0.0, 0.0]",2/21/2015 15:36,South Australia,
5.68171e+17,0,1.0,Late Flight,0.6503,Southwest,,jillianhello,,0,@SouthwestAir So frustrated with my experience with #Southwest. 18 hours trapped in Denver bc of mechanical problems. #worstcustomerservice,,2/18/2015 14:11,"Orange County, CA",Arizona
5.67785e+17,1,0.6584,,0.0,Delta,,JetBlueNews,,0,@JetBlue's new CEO Robin Hayes battles to appease passengers and Wall Street - Business In Savannah http://t.co/KKAY8XaPs1,,2/17/2015 12:36,USA,Sydney
5.69578e+17,0,1.0,Lost Luggage,1.0,Delta,,HaasMonte,,0,@JetBlue is blaming @TSA for flight 584 luggage debacle!  #luggagegate,,2/22/2015 11:23,NYC,Quito
5.69902e+17,0,0.7022,Flight Booking Problems,0.7022,Southwest,,bzjames,,0,@SouthwestAir Just got companion pass and trying to add companion flgt but get purchase.error.INVALID_LOYALTY_MEMBER_ACCOUNT_STATUS. Help!,,2/23/2015 8:49,,
5.69539e+17,0,1.0,Customer Service Issue,1.0,US Airways,,teammccabe,,0,"@USAirways if you mean by posted, no USAir empl to direct anyone, 800# not accepting calls, no contact from USAir re: rebook #greatjob",,2/22/2015 8:46,Cape Cod,Eastern Time (US & Canada)
5.69602e+17,0,1.0,Flight Attendant Complaints,0.6735,US Airways,,MeganMmcginnis,,0,@USAirways Ill never fly you again due to the emotional & financial stress you have caused me because of one of your staff members errors.,,2/22/2015 12:57,,
5.69685e+17,0,1.0,Customer Service Issue,0.6362,Southwest,,bmeshoulam,,0,@SouthwestAir Tough I can take. Zero meaningful assistance while stranded for 2 days is another matter. Looking for signs you care abt cust.,,2/22/2015 18:28,"Cambridge, MA",Atlantic Time (Canada)
5.69511e+17,0,1.0,Customer Service Issue,1.0,Southwest,,cjangla,,0,"@SouthwestAir no after 75 mins of hold, I finally hung up! Ridiculous wait times. Can you assist in Cancelled Flighting reservation?",,2/22/2015 6:55,,Central Time (US & Canada)
5.68913e+17,0,0.6715,Late Flight,0.3729,US Airways,,CraigHall19701,,0,"@USAirways will do.  maybe the pre-purchase meal email is because the flight is 9 min short of 3 hours, so I guess there are none offered",,2/20/2015 15:18,Delaware,Eastern Time (US & Canada)
5.69905e+17,0,1.0,Customer Service Issue,0.6668,American,,nic_tudobem,,0,"@AmericanAir By the time the 2 hrs passed before I got a call back, the ticket was more $$. It wasn't my fault yet I had to pay extra",,2/23/2015 9:03,New York,
5.67727e+17,0,1.0,Customer Service Issue,1.0,United,,mlipschits,,0,@united why am i mot getting my refund?,,2/17/2015 8:46,Jerusalem-London-Antwerp,
5.69627e+17,0,1.0,Customer Service Issue,1.0,Virgin America,,tfaz,,0,@VirginAmerica I need to register a service dog for a first class ticket from SFO > Dulles. The phone queue is an hour or longer. Pls advise,,2/22/2015 14:39,"Oakland, California",Pacific Time (US & Canada)
5.70212e+17,1,1.0,,,Delta,,elias_rubin,,0,@JetBlue I believe that the website said I could receive credit for upcoming flights since I Cancelled Flighted my last one. Is this true?,,2/24/2015 5:22,"New York, NY",Pacific Time (US & Canada)
5.68797e+17,0,1.0,Flight Attendant Complaints,0.3474,United,,sbellfi4,,0,@united I did and then she made me feel guilty because it was economy plus and I didn't pay for the extra leg room,,2/20/2015 7:40,"Ottawa, ON",Eastern Time (US & Canada)
5.70271e+17,1,1.0,,,United,,fuchsialipstick,,0,@united your announcement for pre boarding only addresses mobility. My disability requires me to travel with a lot of stuff. Do I preboard?,,2/24/2015 9:17,,Quito
5.68431e+17,0,1.0,Cancelled Flight,0.6966,Delta,,Old_bauer,,0,@JetBlue better find a way to get me to Puerto Rico tomorrow morning besides charging us three times in cash what we originally paid,,2/19/2015 7:24,,Eastern Time (US & Canada)
5.69933e+17,0,1.0,Can't Tell,1.0,Virgin America,,GunsNDip,,0,@VirginAmerica I have no interesting flying with you after this. I will Cancelled Flight my next four flights I planned.#neverflyvirginforbusiness,,2/23/2015 10:54,,Pacific Time (US & Canada)
5.70279e+17,2,1.0,,,American,,kdtate,,0,"@AmericanAir great, thanks!",,2/24/2015 9:48,,
5.69617e+17,0,0.6694,Flight Booking Problems,0.6694,United,,BUlizard,,0,"@united heard about the voucher/miles credit for Cancelled Flighting my international flight yesterday, but I didn't get an email.",,2/22/2015 13:56,,
5.70278e+17,0,1.0,Bad Flight,0.6842,Delta,,ch00bee,,0,@JetBlue your wifi is a lie and i hate you,,2/24/2015 9:43,,Atlantic Time (Canada)
5.69692e+17,0,1.0,Bad Flight,0.3627,American,,agoldenbrown,,0,@AmericanAir after all that weve been through today as a courtesy to not allow a passenger with an oxgen tank sit up there is bad business,,2/22/2015 18:54,NYCATL,Eastern Time (US & Canada)
5.70006e+17,0,1.0,Can't Tell,1.0,American,,PhilipStafford,,0,@AmericanAir crew did the best they could but it was out of their control. You only get one chance of a honeymoon & you failed miserably,,2/23/2015 15:44,"Tampa, Florida",
5.69432e+17,0,1.0,Customer Service Issue,1.0,US Airways,,amyleis_janney,,0,@USAirways 3 hrs on hold. Husband has decided we should sleep in shifts so we don't miss the phone rep. to reschedule,,2/22/2015 1:42,,Mid-Atlantic
5.69954e+17,1,0.7029,,0.0,Delta,,EmilyTetreault,,0,@JetBlue when can we start Flight Booking Problems flights for November?,,2/23/2015 12:16,,
5.70219e+17,0,1.0,Customer Service Issue,0.6503,American,,mirandaash,,0,@AmericanAir You sent me a cheque today which can’t be paid into a UK bank account. VERY annoying!,,2/24/2015 5:48,"Surrey, UK",London
5.69673e+17,0,1.0,Customer Service Issue,1.0,American,,mjmckay,,0,@AmericanAir you changed my AAdvantage travel plans & I called 800-433-7300 to get help but it sea ur too busy & hangs up on me. What gives?,,2/22/2015 17:41,Bay Area,
5.69586e+17,0,1.0,Cancelled Flight,1.0,US Airways,,farmdinner,,0,"@USAirways Cancelled Flightled flight this AM. There was avail flight to PHL today u said was sold out. I had to buy 2nd ticket, u need to refund me.",,2/22/2015 11:54,,Eastern Time (US & Canada)
5.6968e+17,0,0.6753,Late Flight,0.6753,American,,rcwhalen,,0,@AmericanAir So plot thickens. We're on plane but no ground crew to get us off gate. Apparently under the weather in large numbers....,,2/22/2015 18:08,New York City,
5.68141e+17,1,0.6624,,0.0,Delta,,CureFoodAllergy,,1,@JetBlue order @FARE (3/3),,2/18/2015 12:11,Boston,Eastern Time (US & Canada)
5.68798e+17,0,0.6808,Can't Tell,0.3514,Southwest,,lot223,,0,@SouthwestAir have been doing that for hours already,,2/20/2015 7:42,,Central Time (US & Canada)
5.69275e+17,0,1.0,Lost Luggage,1.0,Southwest,,goodchrism,,0,@SouthwestAir lost bag on flight to Vegas. Now to El Paso. Going to Dallas love. Gate attendant said see if can coordinate to get it to Love,,2/21/2015 15:19,"Boston, MA",Eastern Time (US & Canada)
5.68955e+17,0,1.0,Can't Tell,0.3499,United,,leigh_emery,,1,@united I'm Cancelled Flighting my #mileageplus card and I will NEVER do business with you again. You clearly don't care about your customers.,,2/20/2015 18:08,"Hoboken, NJ",Eastern Time (US & Canada)
5.69922e+17,1,0.6399,,,American,,yourlocalnyer,,0,"Yessir RT “@AmericanAir: @yourlocalnyer Good morning, Rob. We're showing the flight to sunny Mexico just pushed off the gate.”",,2/23/2015 10:11,"Dallas, TX",Central Time (US & Canada)
5.68179e+17,0,1.0,Cancelled Flight,1.0,United,,GeorgeMcflyOG,,0,@united idea: if u don't want us to be frustrated don't Cancelled Flight flights because your crew overflowed a toilet. Get a plumber,,2/18/2015 14:42,NJ ,Eastern Time (US & Canada)
5.69674e+17,0,0.6726,Late Flight,0.6726,American,,nsj,,0,@AmericanAir My wife & infant daughter are on AA3195 ABI-DFW. En route but delayed. Can y’all hold AA1458 to RDU so they can connect?,,2/22/2015 17:44,"Raleigh, NC",Eastern Time (US & Canada)
5.6817e+17,0,1.0,Can't Tell,1.0,United,,bethanycknowles,,0,"@united #vegan meals can be more creative than noodles, peas, and zukes. Non-vegan yogurt is not acceptable for a vegan. Can you do better?",,2/18/2015 14:08,,Eastern Time (US & Canada)
5.69801e+17,0,1.0,longlines,0.3684,United,,kennykhlee,,0,@united please stop spending mktg $ on branding ads. Use savings to improve #cxp. 1hr wait for luggage due to short staff is unacceptable,,2/23/2015 2:09,San Francisco,Pacific Time (US & Canada)
5.69861e+17,2,1.0,,,United,,gwen1013,,0,@united Cool. Thank you.,,2/23/2015 6:08,"New Haven, CT",
5.68825e+17,0,1.0,Flight Attendant Complaints,0.3502,United,,LRuns4Cupcakes,,0,@united I have those notifications yet the staff on board say that is not accurate and they have no departure time.,,2/20/2015 9:32,NY,
5.68178e+17,2,1.0,,,Delta,,TranmereStu,,0,"@JetBlue I flew to San Francisco from Fort Lauderdale with you last year, had a fantastic time so would like to go back !",,2/18/2015 14:41,Wirral England,
5.70304e+17,0,1.0,Flight Booking Problems,0.6694,American,,coquichick,,0,@AmericanAir I purchased Main Cabin XT for f-1571AUS. Flight was Cancelled Flightled and I was rescheduled on 1600 with regular seats. Credit?,,2/24/2015 11:26,Puerto Rico,Atlantic Time (Canada)
5.67905e+17,0,1.0,Late Flight,1.0,US Airways,,easmn,,0,@USAirways ~45 minutes means no public transit home and an expensive cab. Promises doesn't make up for it,,2/17/2015 20:32,"Washington, DC",Eastern Time (US & Canada)
5.68086e+17,0,1.0,Bad Flight,1.0,United,,thedigitalken,,0,@united There are Exit-Row window shades in approx 11% of the windows  of your RJ-145s. <--a frequent flyer http://t.co/aOEaeszDLX,,2/18/2015 8:34,,Central Time (US & Canada)
5.68471e+17,1,0.6259,,,Delta,,slevine17,,0,@JetBlue Ever consider coming to Memphis?  Need some TrueBlue service and fares badly!!,,2/19/2015 10:01,,
5.70291e+17,1,0.6665,,,United,,CheerTymeDad,,0,@united @CheerTymeDad Gee that's like almost caring about ppl more than $$.  Think I'm more int in having a trusted adult w/ daughter .,,2/24/2015 10:33,,
5.67907e+17,2,0.6367,,,United,,lynn_with_an_A,,0,@united :take note of this great example of @JetBlue actually making good for an extremely inconvenient situation. http://t.co/t3Gnk2N7LD,,2/17/2015 20:44,"Brooklyn, NY",Quito
5.69602e+17,0,1.0,Customer Service Issue,0.6701,Southwest,,mrpearson3rd,,0,@SouthwestAir I was trying to find airfare for my family.  Your prices are ridiculous!  Almost $1000 more than @USAirways. #notmadeofmoney,,2/22/2015 12:59,,
5.68844e+17,2,0.6889,,,United,,alinosa,,0,@united appreciate the sentiment and you were able to get me off the ground;still missed connection,,2/20/2015 10:46,South Texas,Central Time (US & Canada)
5.67787e+17,0,1.0,Late Flight,1.0,United,,applecor2,,0,@united thanks finally made it.. Missed meetings but what can I do now?,,2/17/2015 12:44,,Mountain Time (US & Canada)
5.68899e+17,2,1.0,,,Delta,,NapToniusMonk,,0,@JetBlue Please come to Indianapolis!,,2/20/2015 14:23,,Indiana (East)
5.68396e+17,0,1.0,Flight Booking Problems,0.3474,United,,RoyHalimMusic,,0,".@united you should really have that addressed somewhere on the website, find that completely irritating & am unable to take my flight now.",,2/19/2015 5:06,CT • MINDLESS EP ON SALE! ⬇️,Pacific Time (US & Canada)
5.69632e+17,2,1.0,,,United,,DrupalRuth,,0,@united it was such a lovely part of this long day - attendants on UA5168 (most) /UA795 were beyond exceptional today. #GiveThoseLadiesRaise,"[38.95201335, -77.44443882]",2/22/2015 14:55,"Portland, Zurich, Richmond",Pacific Time (US & Canada)
5.67871e+17,0,1.0,Customer Service Issue,0.6828,United,,1MisterHandsome,,0,@united Hours on the phone...hung up on...all I want is to be on a different flight (same day) that has an open seat. #greatservice,,2/17/2015 18:21,,Atlantic Time (Canada)
5.67808e+17,1,1.0,,,Delta,,bmk266,,0,@JetBlue the USA help line.  i accidentally booked a flight on a thursday instead of a wednesday and want to switch,,2/17/2015 14:09,,Quito
5.68157e+17,0,1.0,Cancelled Flight,1.0,United,,qlyss8,,1,@united I had to change airports to actually get a flight out when my flight from FAY was Cancelled Flightled twice. $180 taxi ride to RDU--reimburse?,,2/18/2015 13:16,"Texas, USA",Mountain Time (US & Canada)
5.68573e+17,0,1.0,Customer Service Issue,1.0,United,,dwrichy,,0,@united Lost my wallet on flight 1007 yesterday from Houston to Bogota. Filled out your online form. No response yet.,,2/19/2015 16:48,,Eastern Time (US & Canada)
5.69435e+17,0,1.0,Can't Tell,0.6771,US Airways,,PepeStudioNYC,,1,@USAirways duh on baggage claim 2 more hours and counting .. Flights 622 & 1898 http://t.co/DkZl57uPQI,,2/22/2015 1:55,brooklyn,Quito
5.68105e+17,0,0.634,Customer Service Issue,0.634,US Airways,,cheerldrguy,,0,@USAirways must be nice to take your customer service phone off the hook! #fendforyourself,,2/18/2015 9:49,"Palm Springs, CA",Pacific Time (US & Canada)
5.68095e+17,0,1.0,Late Flight,0.6835,Delta,,janefbolin,,0,@JetBlue maybe have a supervisor find out why the international checkin at FTL hasn't moved in 20 minutes yet employees picked up 100 pizza,,2/18/2015 9:08,,
5.6854e+17,2,1.0,,,Delta,,anku,,0,@JetBlue @TSA JetBlue never disappoints !,,2/19/2015 14:36,San Francisco,Pacific Time (US & Canada)
5.69638e+17,1,0.6682,,0.0,US Airways,,georgetietjen,,0,@USAirways So any ideas when the IT Geeks will plug in the servers so 639 can be on its way to PHX?,,2/22/2015 15:22,,
5.70196e+17,0,0.6421,Flight Booking Problems,0.6421,US Airways,,hiphop_hokie,,0,@USAirways nah it's for my flight next week.. inside my Chairman 7-day window but you still haven't released the last open First seat to me,,2/24/2015 4:18,"Richmond, VA",
5.69549e+17,1,0.6606,,0.0,Delta,,nickrau_,,0,@JetBlue Customer of the year? http://t.co/epqqONHO2H,,2/22/2015 9:26,"Nashville, TN",Central Time (US & Canada)
5.69655e+17,0,1.0,Flight Booking Problems,1.0,Delta,,jennielin,,0,@JetBlue what happens when I have a confirmed flight but no seat available during online checkin except for Even More Space upgrades?,,2/22/2015 16:29,"San Francisco, CA",Pacific Time (US & Canada)
5.7008e+17,1,0.6548,,,United,,CaseyWoodTV,,0,"@united i understand, thanks",,2/23/2015 20:35,,Eastern Time (US & Canada)
5.695e+17,0,1.0,Cancelled Flight,1.0,Southwest,,thowelliv,,0,@SouthwestAir I start a new job tomorrow & you Cancelled Flight my flight (1629 BWI-LAX) and you really can't get me on another flight today ?!,,2/22/2015 6:11,Baltimore,Central Time (US & Canada)
5.69811e+17,0,1.0,Lost Luggage,0.6587,US Airways,,BarrelAgedElle,,0,@USAirways Flight gets in 30 minutes early and all goodwill gone when bags aren't here 45 minutes Late Flightr,,2/23/2015 2:48,Boston,Central Time (US & Canada)
5.68164e+17,0,1.0,Can't Tell,1.0,United,,OldMarks,,1,@united this may be the last time I fly your airline.,"[38.94494175, -77.45367931]",2/18/2015 13:45,"Mobile, AL.",Central Time (US & Canada)
5.67865e+17,0,1.0,Customer Service Issue,0.66,Delta,,mellamommy,,0,"@JetBlue received horrible customer service at LAX on 2/11. Reservation Cancelled Flighted without notification, despite having confirmation number.",,2/17/2015 17:54,,
5.69529e+17,0,1.0,Late Flight,0.6507,Delta,,davisesq212,,0,@JetBlue That is not very gracious of @jetblue to tell me where I can go BUY water or a snack when our flight is delayed over 3 hours.,"[0.0, 0.0]",2/22/2015 8:06,New York City,Eastern Time (US & Canada)
5.68536e+17,1,0.6458,,0.0,United,,TheKevinDent,,0,@united I am on 1528 and my connecting flight is 909,,2/19/2015 14:20,Look behind you,Pacific Time (US & Canada)
5.69944e+17,0,1.0,Flight Attendant Complaints,1.0,US Airways,,thomashoward88,,0,"@USAirways US 728 pilot started the flight by announcing arrival into Gatwick, not Heathrow. Moments of concern for all aboard.",,2/23/2015 11:37,,
5.68957e+17,0,1.0,Customer Service Issue,0.6555,US Airways,,GREATNESSEOA,,0,@USAirways they weren't able to without reFlight Booking Problems and recharging the amount plus $25 fee for help over phone. Spoke to 2 agents & Jeanine,,2/20/2015 18:15,McKinney TX,
5.70306e+17,1,0.6443,,,Southwest,,liveseasoned,,0,"@SouthwestAir I'm teaching new #travelers how to research, #budget & #save for a trip today! http://t.co/Qll48r57ep",,2/24/2015 11:35,,
5.68426e+17,2,0.6686,,,Southwest,,thirty_lives,,0,@SouthwestAir my birthday is during #DestinationDragons and im a huge fan- anyway I can get tickets?,,2/19/2015 7:04,ʞᴚoʎ   ʍǝu,Eastern Time (US & Canada)
5.6865e+17,0,0.6635,Can't Tell,0.6635,United,,theAdamW,,0,@united I think we both have the same status (nothing). I think there was a bug in your search system.,,2/19/2015 21:54,"Los Angeles, California",Pacific Time (US & Canada)
5.6973e+17,0,0.6629,Late Flight,0.6629,American,,jjkend,,0,@AmericanAir can I get home before 12 or no?,,2/22/2015 21:27,,Mountain Time (US & Canada)
5.67753e+17,0,1.0,Customer Service Issue,0.6907,Delta,,_katiewarren,,0,"@JetBlue glitches on website re: Flight Booking Problems travel & checking in. Nothing between ur site & the airport was communicated, it was a nightmare.",,2/17/2015 10:29,,Arizona
5.70262e+17,0,1.0,Customer Service Issue,0.6827,United,,debweinz,,0,"@united I just sent an email to Customer Care, telling them I may have to break up with you 😢. I sincerely hope they can help me!!",,2/24/2015 8:42,,Hawaii
5.67747e+17,0,1.0,Late Flight,1.0,United,,TuraPeter,,0,@united when is my plane coming?  Been delayed for almost 7 hours. No plane.,,2/17/2015 10:06,,
5.69891e+17,0,1.0,Lost Luggage,0.6555,US Airways,,CatieKriewald,,0,@USAirways if you DM me we can take this offline. Would love more info on location of lost bags. Any help is appreciated.,,2/23/2015 8:07,"Stillwater, MN",Central Time (US & Canada)
5.69772e+17,0,1.0,Can't Tell,0.6518,American,,PiersDenney,,0,@AmericanAir No it isn't -  sheer incompetence was reigning at DFW today. I was there. On a plane on the GD runway. I doubt you were.,,2/23/2015 0:11,"Kansas City, MO USA",Central Time (US & Canada)
5.67719e+17,0,1.0,Bad Flight,0.3476,US Airways,,Champa24,,0,@USAirways great job today In ruining 45 people's vacation. Thanks to your incompetent pilot and staff we have all now missed our flights,,2/17/2015 8:15,,
5.68472e+17,0,1.0,Customer Service Issue,0.6186,US Airways,,eromolizzy,,0,@USAirways I've called to resolve my dividend miles issue for a week to no avail.  Please advise ASAP.,"[40.74609464, -74.00636235]",2/19/2015 10:08,"County of Kings, NYC",Eastern Time (US & Canada)
5.69249e+17,0,1.0,Customer Service Issue,0.6818,US Airways,,LindsaySweeting,,0,"@USAirways Every time I try, the line is disconnected b/c the system says you have too many calls. Glad your screw up matters so much to you",,2/21/2015 13:34,"Asheville, NC",Central Time (US & Canada)
5.67754e+17,2,1.0,,,US Airways,,lauras_music,,0,@USAirways Fabulous - thank you so much! Looking forward to taking to the skies with you! :),,2/17/2015 10:34,Ohio,Eastern Time (US & Canada)
5.68126e+17,0,1.0,Customer Service Issue,1.0,Delta,,MeganAurea,,0,"@JetBlue I may not make my connection and need to find out my options, yet no one is here.",,2/18/2015 11:14,Buffalo NY/ Pinehurst NC,Eastern Time (US & Canada)
5.67765e+17,1,0.6689,,,Southwest,,fleur_de_chic,,0,"@SouthwestAir just did, thank you",,2/17/2015 11:18,212 by way of the 504.,
5.68474e+17,1,0.6659,,,Delta,,lyteforce,,0,@JetBlue Just looking to arrange for a nice flight from SEA to LA-ish and comparing the cost to something more direct from YVR.,,2/19/2015 10:16,Richmond BC,Pacific Time (US & Canada)
5.69984e+17,0,1.0,Customer Service Issue,1.0,US Airways,,acnewsguy,,0,@USAirways She was put on hold on that number for a loooooong time too.  No help. #lostandforgotten,,2/23/2015 14:14,"New Haven, CT",Mountain Time (US & Canada)
5.70237e+17,0,0.6576,Bad Flight,0.6576,American,,ThotWalking,,0,@AmericanAir there is a fat man stuck in your airplanes bathroom,,2/24/2015 7:02,,Central Time (US & Canada)
5.70082e+17,0,1.0,Can't Tell,0.6139,American,,nrosenb1,,0,@AmericanAir Is this a serious thread. Maybe you guys should re-read it. #fail,,2/23/2015 20:44,,
5.68055e+17,0,1.0,Late Flight,1.0,Southwest,,luvthispayne,,0,"@SouthwestAir Secondly, we did not begin boarding on time despite our aircraft being present and deplaned. Thus we left over 30 min Late Flight",,2/18/2015 6:29,Somewhere over the rainbow.,Atlantic Time (Canada)
5.70005e+17,0,0.7135,Bad Flight,0.7135,American,,PhilipStafford,,0,@AmericanAir overbooked business class from Mia to uvf - after being in the correct seat we were moved back to economy on our special day,,2/23/2015 15:38,"Tampa, Florida",
5.67827e+17,0,1.0,Customer Service Issue,1.0,United,,MKfella,,0,@united poor old United: never seem to get the response right :),,2/17/2015 15:26,,
5.68401e+17,1,1.0,,,Delta,,sherryvolpic,,0,@JetBlue I would go to Dallas to see my grand baby that I miss so much. I feel like a piece of my heart is there.,,2/19/2015 5:27,"Easton, pa",Quito
5.69154e+17,0,1.0,Late Flight,0.7072,US Airways,,ooglek,,0,"@USAirways flight 813 DCA to CLT stuck waiting on CLT ATC. Cmon #FAA Missing flt 826 CLT to MBJ, hope you can rebook me! 816?",,2/21/2015 7:18,"Falls Church, VA",Eastern Time (US & Canada)
5.68891e+17,1,1.0,,,Delta,,_stephanieejayy,,0,@JetBlue do you have any afternoon flights going from BQN to JFK? I only seem to find early morning flights.,,2/20/2015 13:53,,
5.67728e+17,0,1.0,Customer Service Issue,1.0,US Airways,,TheTaxDiva,,0,@USAirways I expect something more than telling me to see an agent to rebook my flight...,,2/17/2015 8:53,MiamiHoustonDCHouston,Central Time (US & Canada)
5.6996e+17,0,1.0,Customer Service Issue,0.636,Delta,,krystlemark,,0,@JetBlue Not helping since there's a bunch of us trying to get off at the same time.,,2/23/2015 12:39,,Alaska
5.69555e+17,2,0.6633,,,United,,Eivind_G,,0,"@united This is probably the least dependable airline in the Western Hemisphere. @united does not belong in Star Alliance, but SkyTeam",,2/22/2015 9:51,"Stavanger, Norway",
5.69355e+17,0,1.0,Cancelled Flight,0.6596,Southwest,,DavidTWalker,,0,"@SouthwestAir Was on hold for 2 hours before you disconnected me after my flight was Cancelled Flightled. Swell company, you.",,2/21/2015 20:37,,Central Time (US & Canada)
5.69345e+17,0,1.0,Flight Attendant Complaints,0.6747,Delta,,TheBigEasy5889,,0,@jetblue I missed a goal On @NHLonNBCSports because of your Inept male stewardess. I should have landed already but I havent taken off yet.,,2/21/2015 19:55,,Eastern Time (US & Canada)
5.68072e+17,1,0.6366,,,United,,rabbijfranklin,,0,"@united yes, would love an upgrade or voucher,  please give me a call 9148445695",,2/18/2015 7:38,Needham,Atlantic Time (Canada)
5.68795e+17,2,0.6711,,,United,,Easy_E_,,0,"@united Hi, flight 1051. If I try and book a new one way,  flight departure shows up as 3:55pm which seems accurate.",,2/20/2015 7:32,Tri State NY area...,Eastern Time (US & Canada)
5.68433e+17,0,1.0,Lost Luggage,0.6619,United,,hire_llc,,0,"@united I did, and as I thought, nothing happened",,2/19/2015 7:34,,
5.69617e+17,0,1.0,Cancelled Flight,1.0,American,,_BLeLLeN_,,0,@AmericanAir 1st leg of my flight 2 nyc tomorrow has been Cancelled Flightled. if you make me hold for 2hrs i may miss my only chance back home!,,2/22/2015 13:55,,Quito
5.6857e+17,2,1.0,,,Delta,,thaniapeck,,0,@JetBlue thanks so much!! ❤️✨ very relaxing flight!,,2/19/2015 16:35,,Pacific Time (US & Canada)
5.70272e+17,1,1.0,,,Southwest,,tbranagh,,0,@SouthwestAir I have a 5:30 flight out of Birmingham tomorrow night. Can I reschedule it for an earlier flight because of the expected snow?,,2/24/2015 9:20,,Central Time (US & Canada)
5.69419e+17,0,1.0,Customer Service Issue,0.696,United,,Whosgunz,,0,@united averaging 200 minute wait times tonight or what? I've gotten no help from you tonight.,,2/22/2015 0:49,,
5.69605e+17,0,1.0,Damaged Luggage,1.0,Southwest,,TheAndyHolland,,0,@SouthwestAir my golf bag was broken on the flight I just took. What's the process for damage reimbursement?,,2/22/2015 13:08,Washington DC,Eastern Time (US & Canada)
5.68837e+17,1,0.6374,,0.0,United,,BananaPants06,,0,@united Do you also want the naming rights to my first child so I can fly home and visit with my mother and avoid more winter depression?,,2/20/2015 10:18,Chicago,Central Time (US & Canada)
5.67767e+17,0,1.0,Bad Flight,1.0,Delta,,gczark,,0,"@JetBlue hard to tell, but was told wifi only worked for one side of the plane.",,2/17/2015 11:25,"New York, NY",Eastern Time (US & Canada)
5.6808e+17,1,1.0,,,Southwest,,ERAU_CareerSvcs,,0,@SouthwestAir is hiring for their Emerging Leader Development Program- Last day to apply is TODAY! Apply here: http://t.co/jLHM0x7UkB,,2/18/2015 8:09,"Florida, Arizona, Worldwide",Eastern Time (US & Canada)
5.70269e+17,0,1.0,Flight Attendant Complaints,0.3475,American,,weezerandburnie,,0,@AmericanAir It is now going to be reported to the police due to the sexual assult sad that you didn't care,,2/24/2015 9:06,Belle MO,
5.6983e+17,0,1.0,Customer Service Issue,1.0,United,,nicoleleigh85,,0,@united very poor customer service. I WILL think again befor Flight Booking Problems another United flight.,,2/23/2015 4:04,Sheboygan,
5.70291e+17,1,0.6593,,0.0,US Airways,,pinkgolftees,,0,@USAirways that is certainly not the impression she's under.,,2/24/2015 10:36,"Denver, CO",Mountain Time (US & Canada)
5.68509e+17,1,1.0,,,Delta,,SterlChampion,,0,@JetBlue a little vino wouldn't hurt 🍷,,2/19/2015 12:36,NYC,Eastern Time (US & Canada)
5.68448e+17,0,1.0,Cancelled Flight,0.337,Southwest,,KTmBoyle,,0,@SouthwestAir having trouble reFlight Booking Problems a Cancelled Flighted flight. no one picking up phones and your site isn't working.,,2/19/2015 8:33,Gone West,Eastern Time (US & Canada)
5.70007e+17,0,1.0,Customer Service Issue,1.0,American,,UllCon,,0,"@AmericanAir every time I try to call, it tells me to try again Late Flightr and just hangs up.",,2/23/2015 15:46,"Michigan, US",Quito
5.68736e+17,1,1.0,,,Delta,,JetBlueNews,,0,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Broadway World http://t.co/AsYqE1tDjp,,2/20/2015 3:36,USA,Sydney
5.69129e+17,1,0.6947,,0.0,US Airways,,ErinPlocica,,0,"@USAirways we're glad to hear it. Out of curiosity, what causes such flight patterns?",,2/21/2015 5:37,"Nürnberg, Germany ",
5.69485e+17,0,0.6578,Customer Service Issue,0.6578,US Airways,,dstorres,,0,@USAirways @AmericanAir  stranded in North Carolina and trying to figure out options but can't get anyone to talk to,,2/22/2015 5:12,"MA, USA",Eastern Time (US & Canada)
5.69144e+17,0,1.0,Customer Service Issue,1.0,US Airways,,ShelbyDrazen,,1,"@USAirways check in at St. Louis is so rude, even the TSA is nicer than them.",,2/21/2015 6:38,,Eastern Time (US & Canada)
5.67823e+17,0,1.0,Can't Tell,0.696,United,,qlabelle11,,0,"@united wanted to, but you Cancelled Flightled my tickets.... They were too special i guess even for united.",,2/17/2015 15:08,,
5.67774e+17,2,1.0,,,Southwest,,PRobino,,0,@SouthwestAir Thank you so much for stepping up your game and making my day after night of elevator music. Much appreciated.,,2/17/2015 11:55,,
5.68943e+17,0,1.0,Late Flight,0.6436,United,,Charlie_Mich,,0,@united been sitting on this plane 3:15 unreal. When will my 2+ day nightmare end?,,2/20/2015 17:17,,
5.68162e+17,0,1.0,Customer Service Issue,1.0,US Airways,,BigDavew2k,,0,@USAirways I tried to call your customer service line only to be kept in a que for over 45 mins...... please hold =we don't care,,2/18/2015 13:36,,
5.68553e+17,0,1.0,Can't Tell,0.3392,United,,marylkrupa,,0,"@united tried to and got through the whole 2,000 characters and I was not even done.",,2/19/2015 15:29,"Detroit, Michigan ",
5.70301e+17,0,1.0,Customer Service Issue,1.0,American,,skgiffard,,0,.@AmericanAir can you connect me to a person without having to wait 2+ hours on hold? I still haven't been able to resolve the problem.,,2/24/2015 11:17,"Boston, MA",Eastern Time (US & Canada)
5.69855e+17,0,0.6744,Late Flight,0.6744,Southwest,,DD_ATL,,0,@SouthwestAir almost at the gate for 1156 to SF. Please wait 60 more seconds.,,2/23/2015 5:43,,Eastern Time (US & Canada)
5.69645e+17,0,1.0,Customer Service Issue,0.6641,American,,quadbaconHD,,0,"@AmericanAir 's computer systems are down, can't leave without a flight plan! Any ETA, American air?","[35.2176668, -80.9426912]",2/22/2015 15:50,"Jacksonville Beach, Florida ",Central Time (US & Canada)
5.69959e+17,0,1.0,Lost Luggage,1.0,US Airways,,jessicadrew87,,0,@USAirways @CLTDouglas slowest baggage claim ever,,2/23/2015 12:34,North Carolina,Eastern Time (US & Canada)
5.69607e+17,0,1.0,Cancelled Flight,1.0,United,,GetxGnarly,,0,@united united flight UA3774 after two delays just Cancelled Flightled no explanation & no more flights to Norfolk that aren't booked. Renting a car.,,2/22/2015 13:17,,Atlantic Time (Canada)
5.67826e+17,2,1.0,,,United,,chi_citygrl,,0,@united thanks! :),,2/17/2015 15:22,,Central Time (US & Canada)
5.69666e+17,0,1.0,Can't Tell,0.3704,Delta,,AristidesPN,,0,@JetBlue well but for now the only thng we can do is wait for someone to explain us the situation with responsibility http://t.co/ML1JaCpmch,,2/22/2015 17:12,"ÜT: 18.463449,-70.003608",Quito
5.69599e+17,0,1.0,Late Flight,1.0,Southwest,,BattleB_studios,,0,@SouthwestAir our flight is delayed till tomorrow curse the weather,,2/22/2015 12:44,,
5.69652e+17,0,1.0,Can't Tell,1.0,United,,aminghadersohi,,0,@united why do you hate your passengers?,,2/22/2015 16:16,"San Francisco, CA",
5.68455e+17,1,0.6667,,0.0,United,,NathanNmred4,,0,@united @perfectomobile Definately not an award for employer of the year #united13,,2/19/2015 8:58,,
5.69849e+17,2,1.0,,,American,,melaine_cre,,0,"@AmericanAir ok, I just received an email with my registration from your team. Thanks a lot",,2/23/2015 5:18,Saint Maur des Fossés,Paris
5.68214e+17,2,1.0,,,Delta,,RogerSaintange,,0,@JetBlue the best airline in the world,,2/18/2015 17:04,,Pacific Time (US & Canada)
5.6872e+17,0,1.0,Customer Service Issue,1.0,United,,LukaszZgiep,,0,@united Why don't you respond to my e-mails of facebook msg?! I'm still wating for my tickets!! I'm getting really angry and disappointed!,,2/20/2015 2:34,"Warsaw, Berlin, Kiev ",
5.69903e+17,0,1.0,Can't Tell,0.3596,United,,ganteisan,,1,@united already done that. the answer i got was... oops we can give you miles and we're very sorry. but who pays for my discomfort for 9 h?,,2/23/2015 8:55,"Santiago, Chile",Santiago
5.69956e+17,0,0.6721,Customer Service Issue,0.6721,United,,underceg,,0,"@united Change made in just over 3 hours. For something that should have taken seconds online, I am not thrilled. Loved the agent, though.",,2/23/2015 12:22,San Francisco CA,Pacific Time (US & Canada)
5.67803e+17,1,0.3666,,0.0,United,,lanceklug,,0,@United Airlines' CEO Jeff Smisek: Disloyal to Loyal Workers http://t.co/0cevY3P42b via @HuffPostBiz,,2/17/2015 13:48,Sacramento,Pacific Time (US & Canada)
5.69247e+17,0,1.0,Late Flight,1.0,Virgin America,,wmrrock,,0,@VirginAmerica flight 404 delayed 2 hours in LA due to mechanical problems. Handle like pros but you could have tossed us a free drink.,,2/21/2015 13:28,CT,Eastern Time (US & Canada)
5.69199e+17,0,1.0,Customer Service Issue,1.0,US Airways,,lj_verde,,0,@USAirways providing poor customer service by responding to complaints with a copy and paste tempLate Flight unreLate Flightd to complaint #usairwaysfail,,2/21/2015 10:14,DC,Eastern Time (US & Canada)
5.68219e+17,0,1.0,Bad Flight,1.0,Virgin America,,contimike,,0,@VirginAmerica I cannot even open my laptop in seat 4C and I paid a premium for this?!!   Let me out of here!,,2/18/2015 17:22,"New York, sort of!",
5.69731e+17,0,0.6632,Customer Service Issue,0.6632,US Airways,,SmileyNthahood,,0,Number or email? That's the purpose of sending you a tweet? @USAirways,,2/22/2015 21:31,,Pacific Time (US & Canada)
5.68299e+17,0,1.0,Customer Service Issue,1.0,United,,jjpd5,,0,@united the best seats should be for paying customers and we should get to board first #badcustomerservice,,2/18/2015 22:38,,
5.6942e+17,0,1.0,Bad Flight,0.6751,Delta,,MaverickEMT,,0,@JetBlue no. Not boarding order. Someone boarded with. Service Animal which a member of my party was allergic to and because the flight was,,2/22/2015 0:54,New York,Eastern Time (US & Canada)
5.69905e+17,0,1.0,Late Flight,1.0,Delta,,BXKloosive,,0,"@JetBlue All good, I just have 2 remind myself that if this was 1914 I might be on a horse & buggy. So what's a little delay right.","[41.06869526, -73.70402469]",2/23/2015 9:03,"Bronx, NY",Eastern Time (US & Canada)
5.68073e+17,1,0.6793,,0.0,United,,michaelkearn,,0,"@united FAIL set to song. http://t.co/Axpn28xiQB ""United Breaks Guitars"" < LMAO!",,2/18/2015 7:41,"Minneapolis, MN",Central Time (US & Canada)
5.67931e+17,0,1.0,Lost Luggage,0.6667,Delta,,cessymeacham,,0,"@JetBlue Clients got ZERO, in 32 years career never thought this was possible.2 suitcases worth thousands of $$ in Italian clothing robbed.",,2/17/2015 22:17,Satellite Beach Fl.,Eastern Time (US & Canada)
5.69693e+17,1,1.0,,,Southwest,,andrewhyde,,0,@southwestair Winter Weather for Denver extended for tomorrow by chance? Even to Late Flightr in the day would be super helpful.,,2/22/2015 18:59,Boulder,Central Time (US & Canada)
5.68787e+17,0,1.0,Lost Luggage,1.0,United,,dnr_pr,,0,@united what's the point of offering a free checked bag of you lose it?,,2/20/2015 6:58,NYC,Eastern Time (US & Canada)
5.69737e+17,0,0.6392,Customer Service Issue,0.3299,Delta,,MrShea,,0,"@JetBlue appreciate the response but already spoke to a MCO and their response was ""There is nothing we can do"" idk if that's what you mean",,2/22/2015 21:55,NYC,Eastern Time (US & Canada)
5.69423e+17,1,1.0,,,Delta,,tayeoman,,0,@JetBlue should I expect delays at dca for 7am departure?  Going to Orlando on flight 723,,2/22/2015 1:07,"Dayton, Ohio",Eastern Time (US & Canada)
5.67856e+17,0,1.0,Can't Tell,0.3441,Delta,,Nickymkirk,,0,"@JetBlue yes, well they are operating outside of your terminal and targeting vulnerable passengers. No better than thieves.",,2/17/2015 17:21,Dorado,
5.69604e+17,0,1.0,Can't Tell,0.6431,American,,otisday,,0,"@AmericanAir @ejacqui If you updated the screens, then people would know the Late Flightst info, good or bad. And that wouldn't work because...",,2/22/2015 13:04,Pekin,Eastern Time (US & Canada)
5.68563e+17,0,1.0,Can't Tell,0.664,Delta,,dnaumann54,,0,@JetBlue shut up an turn on the tvs/music,,2/19/2015 16:07,Boston,Eastern Time (US & Canada)
5.69945e+17,1,1.0,,,Delta,,kbosspotter,,0,@JetBlue when I check in tomorrow morning for my flight on wens can I automatically add it to passbook?,,2/23/2015 11:42,Logan International Airport,Atlantic Time (Canada)
5.69603e+17,0,1.0,Flight Booking Problems,0.6964,American,,JasonShaw2,,2,@AmericanAir missing a full days of work thanks guys,,2/22/2015 13:02,Belleville,Eastern Time (US & Canada)
5.69626e+17,1,0.663,,,Delta,,rambinasaurus,,0,@JetBlue flight 1025 JFK to TPA 8:05am on Saturday! One way ticket!,,2/22/2015 14:31,,Atlantic Time (Canada)
5.68056e+17,0,1.0,Customer Service Issue,0.6759,Southwest,,luvthispayne,,0,@SouthwestAir This experience was the worse flying experience I've ever had. To be met w/ contempt from your Customer Service makes it worse,,2/18/2015 6:34,Somewhere over the rainbow.,Atlantic Time (Canada)
5.69696e+17,0,1.0,Late Flight,0.6727,United,,jasoncarpio,,0,@united can we get an explanation on why UA978 from São Paulo to Houston has been delayed? Now we're hearing from crew about Cancelled Flightlations.,,2/22/2015 19:09,"San Francisco, California",Pacific Time (US & Canada)
5.68482e+17,0,0.7069,Can't Tell,0.3583,United,,MissMcB76,,0,@united no it weighed 45.5 and it was the only checked bag,,2/19/2015 10:47,PA,
5.70035e+17,2,1.0,,,Southwest,,NathanMichael07,,0,@SouthwestAir happy to enter your sweepstakes again #nutsaboutsouthwest,,2/23/2015 17:39,NE Ohio,Eastern Time (US & Canada)
5.68782e+17,2,1.0,,,Southwest,,svssywentz,,0,"@SouthwestAir i live in the southwest, Imagine Dragons is my favorite band, and i met my 2bestfriends thanks to them. it would be amazing +",,2/20/2015 6:38,,
5.69177e+17,0,1.0,Can't Tell,0.6181,US Airways,,observepeople,,0,@usairways I just learned that although there is travel policy and they waive the change fee-you will still be charged a $25 reservation fee,,2/21/2015 8:47,,Eastern Time (US & Canada)
5.68118e+17,0,1.0,Lost Luggage,0.3478,US Airways,,The_Big_Guy27,,0,@USAirways Big fail on not having curbside baggage in Pittsburgh and you charge 30 dollars a bag!!,,2/18/2015 10:42,US,Eastern Time (US & Canada)
5.68864e+17,2,1.0,,,Delta,,KaylaRose__,,0,@JetBlue I will. Thank you!,,2/20/2015 12:06,,Eastern Time (US & Canada)
5.69932e+17,0,1.0,Customer Service Issue,0.7276,American,,angeltoia95,,0,@AmericanAir why have I been on hold for almost 3 hours? This is ridiculous,,2/23/2015 10:50,Long Island / Albany,Eastern Time (US & Canada)
5.70114e+17,0,1.0,Customer Service Issue,1.0,American,,Steponme,,0,"@AmericanAir nothing to do with Mother Nature, more like poor commutation.","[32.91792297, -97.00367737]",2/23/2015 22:54,"Moore, OK & Woodway, TX",Central Time (US & Canada)
5.68832e+17,1,1.0,,,United,,LifeofPL,,0,@united I'm in another country - please Cancelled Flight my reservation. I've booked through Swiss air,"[25.07815796, 55.13798672]",2/20/2015 9:57,,
5.69536e+17,1,0.6674,,0.0,US Airways,,vasisht,,0,@usairways sadly they've tried that and airport agents…no flights so they're stranded at PHL. No chance of a hotel for them?,,2/22/2015 8:34,A galaxy far far away,Eastern Time (US & Canada)
5.70198e+17,1,0.7118,,0.0,American,,ToxicLayge,,0,"@AmericanAir. Had my flight changed from US Airways to you, now I can't get two seats together. Can you help?",,2/24/2015 4:25,,London
5.68826e+17,2,0.6701,,,Delta,,anku,,0,@JetBlue sent :-) curious to see what kind of comp we get.,,2/20/2015 9:34,San Francisco,Pacific Time (US & Canada)
5.68826e+17,0,1.0,Cancelled Flight,1.0,Southwest,,danieljsu,,0,@SouthwestAir Cancelled Flighting flights 45 minutes before takeoff & sitting for 45 min on the runway of the rescheduled flight #badservice,,2/20/2015 9:35,"San Francisco, CA",Pacific Time (US & Canada)
5.69856e+17,0,1.0,Late Flight,0.66,American,,CassVinograd,,0,"@AmericanAir Not good enough. No info communicated at any point - just silence. for hours as we sat. Oh, and then seat was broken. #worst",,2/23/2015 5:46,,Eastern Time (US & Canada)
5.67854e+17,0,1.0,Customer Service Issue,1.0,United,,_Ana_Paulina,,0,@united is amazing how hard is to talk with customer service! !!,,2/17/2015 17:10,,Guadalajara
5.68101e+17,0,1.0,Customer Service Issue,1.0,US Airways,,amfnyc,,0,@USAirways On hold for an hour...connected to the wrong department by your automated system...transferred and now another 45 min & counting,,2/18/2015 9:33,,Eastern Time (US & Canada)
5.69615e+17,0,1.0,Cancelled Flight,1.0,American,,kat_lilfish,,0,"@AmericanAir Cancelled Flights my flight, doesn't send an email, text or call. Now I'm stranded in Louisville.",,2/22/2015 13:51,,
5.6916e+17,0,1.0,Can't Tell,0.6364,Southwest,,therealcab,,0,@SouthwestAir I will never choose @USAirways over you again! #getmeoffthisbird,,2/21/2015 7:40,,
5.68298e+17,0,1.0,Can't Tell,0.6652,United,,jjpd5,,0,@united this happens all the time.  United pilots are always in the exit row.  America treats there customers better than their employees.,,2/18/2015 22:37,,
5.69303e+17,0,1.0,Customer Service Issue,1.0,United,,Jo_Frost,,0,@united yr team have me on hold for over an hour unhelpful Pls can you answer my question.,,2/21/2015 17:11,Global,Quito
5.67892e+17,2,1.0,,,US Airways,,cindycapo,,0,"@USAirways Awesome USAir, TYSVM <3",,2/17/2015 19:44,"IL,USA",Central America
5.69984e+17,0,0.6402,Lost Luggage,0.6402,American,,reebokpumped,,0,@AmericanAir you flew me into Chi instead and I got a ride to MKE. U said my bags would go to MKE today. Is it on the Cancelled Flightled flight tho?,,2/23/2015 14:17,Milwaukee,Central Time (US & Canada)
5.69167e+17,0,1.0,Late Flight,0.6989,Southwest,,gotomaio,,0,@SouthwestAir On hold waiting to make special accommodations for my mom who is traveling 1 hour and 24 minutes on hold.  Unacceptable!,,2/21/2015 8:08,,Quito
5.68768e+17,0,1.0,Flight Booking Problems,0.3763,Southwest,,luoyegongfu,,0,@SouthwestAir that's bull. Once you add a fare to the cart you should be locked in. I made it all the way to PayPal.,,2/20/2015 5:44,"Tempe, AZ & World Wide",Tehran
5.70012e+17,0,1.0,Late Flight,1.0,US Airways,,urimiscott,,0,"@USAirways Yes, ground crew finally showed up so plane could depart very Late Flight.",,2/23/2015 16:07,Rhode Island,Eastern Time (US & Canada)
5.67782e+17,2,0.664,,,Delta,,gczark,,0,@JetBlue thank you. Just sent msg.,,2/17/2015 12:24,"New York, NY",Eastern Time (US & Canada)
5.69224e+17,0,1.0,Cancelled Flight,1.0,Virgin America,,propsonline,,0,@VirginAmerica I was so looking forward to my first flight with you today but it was Cancelled Flightled along with the subsequent one ...,,2/21/2015 11:55,"California, USA",Pacific Time (US & Canada)
5.69687e+17,0,1.0,Customer Service Issue,1.0,US Airways,,jrscharf,,0,"@USAirways - how do I get an answer to my question?  Holding for hours , after 6x getting your message just said you aren't taking calls.",,2/22/2015 18:34,,Eastern Time (US & Canada)
5.6926e+17,0,1.0,Customer Service Issue,1.0,Southwest,,duhhhLilah,,0,"@SouthwestAir change your hold music, going on hour 3 and i'm about to loose it",,2/21/2015 14:16,New Orleans,Central Time (US & Canada)
5.68802e+17,1,1.0,,,Southwest,,stacymichael14,,0,@SouthwestAir  I have a flight 2/22 @930 am from Fort Lauderdale to bwi.. Can I Cancelled Flight that flight ? Flight 3458 trip I'd 314505529,,2/20/2015 7:59,,
5.68808e+17,2,0.6838,,,Delta,,matthewhirsch,,0,@JetBlue I definitely will. Thanks!,,2/20/2015 8:24,"Hoboken, NJ",Eastern Time (US & Canada)
5.6931e+17,2,1.0,,,Southwest,,PeteGiovine,,0,@SouthwestAir I love you Southwest. I accept all your flight attendants and their many talents always! #flySWA,,2/21/2015 17:36,,Alaska
5.69532e+17,0,1.0,Lost Luggage,0.684,United,,plazaroff,,0,@united DM'd you 4 hrs ago at your request. No response to be found .... just like my bag.,,2/22/2015 8:19,,Mountain Time (US & Canada)
5.69256e+17,0,0.6452,Can't Tell,0.3441,United,,9kenny5,,0,"@united Such as deodorant, shampoo, toothpaste. Seems like that would be limited to 70oz, correct?",,2/21/2015 14:04,England,London
5.67776e+17,0,1.0,Flight Attendant Complaints,1.0,US Airways,,DomaineD1997,,0,@USAirways I hope flight 1855 is not being delayed because flight attendant didn't come to work! #nobackup,,2/17/2015 12:02,NC,
5.69567e+17,0,1.0,Customer Service Issue,1.0,US Airways,,helmsdanielle10,,0,@USAirways your service in Philly is unacceptable. Look into better service✌️ a 16 yr old shouldnt have a hard time http://t.co/WDAKTmr7Mj,,2/22/2015 10:39,,
5.69326e+17,0,1.0,Flight Booking Problems,0.6383,United,,niais,,0,"@united Yeah, I tried that about 10 times for two different tickets, and it told me to ""Try again Late Flightr"".",,2/21/2015 18:40,"Austin, TX",Central Time (US & Canada)
5.68285e+17,0,1.0,Lost Luggage,1.0,Southwest,,chelsiesedore,,0,@SouthwestAir I spoke to soon... My bag was lost.. :(,,2/18/2015 21:42,,
5.68533e+17,0,1.0,Lost Luggage,0.6735,Delta,,NY_US,,0,@JetBlue now we are waiting over an half hr for the packages. What's wrong with you guys?? http://t.co/wVGpp3Ymz1,,2/19/2015 14:10,NY NY,
5.70262e+17,0,1.0,Cancelled Flight,1.0,American,,lpalumbo,,0,"@AmericanAir why did flight 1636 get Cancelled Flightled? Waiting for a rep to rebook, but wondering if there will be other issues getting out.",,2/24/2015 8:40,Boston,Eastern Time (US & Canada)
5.69884e+17,0,1.0,Flight Booking Problems,0.6366,Virgin America,,BeLeather,,0,@VirginAmerica your site is tripping. I'm trying to check in and I'm getting the plain text version. I am reluctant to enter any card info.,"[0.0, 0.0]",2/23/2015 7:40,,Pacific Time (US & Canada)
5.69364e+17,0,1.0,Customer Service Issue,0.6397,Southwest,,JCRU28,,0,@SouthwestAir now on hold for 2.5 hours waiting to speak to someone about my Cancelled Flightled flight from Philly to ORL,,2/21/2015 21:13,USA,Eastern Time (US & Canada)
5.67745e+17,0,1.0,Cancelled Flight,1.0,Southwest,,susanpaint,,0,@SouthwestAir I need to request a refund on my flight that was Cancelled Flightled this morning due to the weather.,,2/17/2015 9:58,,
5.69622e+17,2,1.0,,,American,,kidith_paulino,,0,@AmericanAir AA2416 on time and awesome flight. Great job American!,"[25.79101279, -80.28861743]",2/22/2015 14:16,,Eastern Time (US & Canada)
5.69655e+17,0,0.6367,longlines,0.3542,American,,macario2,,0,@AmericanAir sucks!! Teco teco #reclameaqui #TripAdvisor http://t.co/auGJsCmoLu,"[40.64935461, -73.79198785]",2/22/2015 16:27,Pocos de Caldas,Brasilia
5.67698e+17,0,1.0,Customer Service Issue,0.6963,US Airways,,MarkKersten,,0,.@USAirways we have no choice but to pay another $50 to go to the airport in the hopes that we will be treated better by a rep.,,2/17/2015 6:52,"London, UK",Quito
5.68107e+17,0,0.6519,Can't Tell,0.3311,US Airways,,MaxImumZero386,,0,"@USAirways do families no longer get early boarding with young kids?  American, your new parent, gives it to us...",,2/18/2015 9:58,Planet Earth,
5.69183e+17,1,1.0,,,United,,franknoc,,0,@united I was just calling the Global Services help desk so via phone.,,2/21/2015 9:14,,Arizona
5.69934e+17,0,1.0,Customer Service Issue,1.0,American,,revelsbl,,0,@AmericanAir you keep returning my call and hanging up when I answer? Help reFlight Booking Problems a flight!,,2/23/2015 10:57,,Eastern Time (US & Canada)
5.70016e+17,0,1.0,Customer Service Issue,0.6776,American,,jokerunning,,0,"@AmericanAir trying to change flight via DFW tomorrow, can't get thru on phone, long wait then cut off x2, can you help please?",,2/23/2015 16:21,South Wales,London
5.70306e+17,0,1.0,Flight Booking Problems,0.3448,American,,CathiKingWarren,,0,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?,,2/24/2015 11:36,"San Antonio, Republic of Texas",
5.70255e+17,0,1.0,Late Flight,0.6685,American,,StrongerOrgs,,0,@AmericanAir Can't unload flight #3322 because jetway is broken.  #steps #planB? #waiting nearly an hour,,2/24/2015 8:13,Texas,Central Time (US & Canada)
5.68232e+17,2,1.0,,,United,,gasbabe,,0,"@united @staralliance was there few weeks ago AWESOME,bright vibrant, and NO habitrails",,2/18/2015 18:12,Chicagoland,
5.69497e+17,0,1.0,longlines,0.6849,United,,DanielPaulEller,,0,"@united, fuck you and your closed premier access lines at ORD. Probably gonna miss my flight...Start treating your customers better.",,2/22/2015 6:01,Chicago,Central Time (US & Canada)
5.70065e+17,0,1.0,Customer Service Issue,0.6662,Delta,,DarthVada_R2D2,,0,@JetBlue but the 4 hour policy- when I called and they said I didn't report it soon enough. What would have changed if I had noticed sooner?,,2/23/2015 19:38,,Atlantic Time (Canada)
5.68256e+17,1,1.0,,,US Airways,,AnnetteNaif,,0,“@USAirways: @AnnetteNaif We appreciate the #shoutout for Roberto. DM your confirmation code so we can forward your kind words.” sent,,2/18/2015 19:47,New York & Worldwide,Eastern Time (US & Canada)
5.69758e+17,0,1.0,Flight Booking Problems,0.3505,United,,huskerjon00,,1,"@united appreciate it, but changing time by 10 min multiple times 6 hours before flight is just annoying and seems like you have 0 clue",,2/22/2015 23:19,,
5.69647e+17,1,0.6592,,,Southwest,,ae4mcae,,0,@SouthwestAir Flying South by Southwest from SJC to SNA tiday http://t.co/KJKuVJ6CMo,,2/22/2015 15:56,"Fremont, CA",Pacific Time (US & Canada)
5.67968e+17,1,1.0,,,United,,halfmoonkiid_,,0,"@united speaking of my flight, skateboards are allowed as carry on bagage right? No extra payment needed?",,2/18/2015 0:44,planet earth ,Paris
5.6773e+17,1,0.6919,,0.0,United,,napsareforkids,,0,@united all day travel. #swag #ijustwanttosleep,,2/17/2015 8:59,West Palm Beach ,
5.703e+17,2,0.6712,,,American,,dcathomedad,,0,@AmericanAir I might look into that. My wife travels much more than I do. Could we both use the membership?,,2/24/2015 11:12,DC to STL ,
5.68986e+17,0,1.0,Can't Tell,0.6968,United,,your_ride_dear,,0,"@united @airlines. Agents arguing about check bag announcement. Looked for room until seat 20, gave up and walked back to seat 7.Unnecessary",,2/20/2015 20:09,ONTARIO CANADA,
5.69617e+17,1,0.6374,,,US Airways,,Geneva_Sands,,0,"@USAirways if my flight, 4035, is delayed, what time do I have to arrive at BHM?","[33.50528024, -86.81047219]",2/22/2015 13:55,"Washington, D.C. ",Eastern Time (US & Canada)
5.68775e+17,0,1.0,Bad Flight,0.7053,US Airways,,riricesq,,0,@USAirways the plane is moving and it's no ice. We are moving to the end of the runway to sit because LGA has one runway open.,,2/20/2015 6:12,On a beach,Quito
5.69973e+17,0,1.0,Customer Service Issue,1.0,American,,T_Lubinski,,0,@AmericanAir Trying to get my flight changed through dallas. Calling your number just says thanks for calling and hangs up. Guess I'm stuck,,2/23/2015 13:32,"Boston, MA",Eastern Time (US & Canada)
5.69541e+17,1,1.0,,,Southwest,,NmJean05,,0,"@SouthwestAir Also, will Southwest have any other specials like the one they are running now?",,2/22/2015 8:55,"Newark, NJ",Eastern Time (US & Canada)
5.69633e+17,0,1.0,Customer Service Issue,1.0,American,,JasonShaw2,,2,@AmericanAir why would I bother wasting my time calling them when they are gunna do nothing,,2/22/2015 15:01,Belleville,Eastern Time (US & Canada)
5.69675e+17,0,0.688,Lost Luggage,0.3686,American,,agoldenbrown,,0,@AmericanAir the bags arent even loaded on the plane??? #Flight293,,2/22/2015 17:46,NYCATL,Eastern Time (US & Canada)
5.67827e+17,2,1.0,,,Southwest,,floridacarolina,,0,"@SouthwestAir really appreciate the follow up, I always fly with y'all for a reason!",,2/17/2015 15:23,"Nashville, TN",Central Time (US & Canada)
5.69594e+17,0,1.0,Late Flight,1.0,United,,rmeyers_5,,0,"@United says we had a weather delay in #YXE this morning. The ""weather"" didn't affect any other airline. #UA6136 http://t.co/4JdvK8tCqx","[39.85873319, -104.67372668]",2/22/2015 12:25,Saskatoon,Saskatchewan
5.69865e+17,2,1.0,,,American,,rac22582,,0,@AmericanAir thank you so much that helps a lot.,,2/23/2015 6:22,,America/Chicago
5.6773e+17,0,1.0,Customer Service Issue,1.0,US Airways,,TullamoreEims,,0,@USAirways This is dating back to Nov. I have been sent back and forth between you and @eDreams_en. It's a disgrace.,,2/17/2015 9:00,Dublin Raised | Brooklyn Based,Dublin
5.69638e+17,1,1.0,,,American,,mirmanwar,,0,@AmericanAir can I DM you info?,,2/22/2015 15:22,Jeddah-Karachi X NYC,Quito
5.69432e+17,0,1.0,Customer Service Issue,0.3495,US Airways,,drewdenker,,0,@USAirways just Cancelled Flighted my flight and told me to call to rebook. Been on hold for 48 minutes at 4 am and still waiting,,2/22/2015 1:41,,
5.69674e+17,0,1.0,Late Flight,1.0,Delta,,paulinceptor,,0,@JetBlue being told JFK had a 5 hour delay this AM which is reason for my delay now. It can't be that hard to notify with 12 hours notice,,2/22/2015 17:45,,Eastern Time (US & Canada)
5.69969e+17,0,1.0,Flight Attendant Complaints,0.6632,US Airways,,smaguire2,,0,@USAirways the jetway because he felt I was disrespectful. I have never been treated this way particularly when I was trying to be a good c,,2/23/2015 13:17,,Atlantic Time (Canada)
5.68945e+17,0,1.0,Late Flight,0.6246,Southwest,,Bob_Dickson,,0,"@SouthwestAir 14 hours????  Sorry don't get it. Oh well. Screw the weekend in Az right?  Eat the hotel, no problem.",,2/20/2015 17:27,,Central Time (US & Canada)
5.68464e+17,0,1.0,Bad Flight,0.6899,Virgin America,,wmrrock,,0,@VirginAmerica on VX399 from JFK to LA - dirty plane - not up to your standards.,,2/19/2015 9:35,CT,Eastern Time (US & Canada)
5.6946e+17,1,0.6444,,,United,,MichaelJGlasgow,,0,"Sorry, @united. I accidentally popuLate Flightd with you instead of @USAirways. Can't wait 'til ""U"" are the only ""U"" in the sky. #NewAmericanStinks",,2/22/2015 3:32,"Raleigh, North Carolina, USA",
5.70195e+17,2,1.0,,,Delta,,brandyanncakes,,0,@JetBlue why are you always so amazing! #jetblue #trueblue http://t.co/iIMTJxcvLG,,2/24/2015 4:14,boston ma,Atlantic Time (Canada)
5.68494e+17,2,1.0,,,US Airways,,ColourBasis,,0,"@USAirways thanks to the gate agent in State College, PA that was able to get me on an earlier flight AND figure out an earlier connection!",,2/19/2015 11:36,"National, based in Texas",Central Time (US & Canada)
5.69629e+17,0,1.0,Customer Service Issue,0.7188,American,,tampajody,,0,@AmericanAir there's a direct from Miami w a seat but u rebooked niece Tuesday. Can't get through on phones? #customerservicefail,,2/22/2015 14:46,Miami,Eastern Time (US & Canada)
5.69491e+17,0,1.0,Late Flight,1.0,US Airways,,LividFiction,,0,@USAirways I really appreciate there not being an easy way to get another flight when mine has been delayed over 2hrs for mechanical reasons,,2/22/2015 5:35,"Thicktown, Thickania",Eastern Time (US & Canada)
5.69603e+17,0,1.0,Flight Attendant Complaints,0.6545,US Airways,,JeffersRich,,0,"@USAirways  Flight 4454 aircraft at gate, but no crew?  Will be 2+ hours Late Flight to destination. Come on!",,2/22/2015 13:01,"Windermere, Florida",
5.68054e+17,0,1.0,Flight Attendant Complaints,0.34,Southwest,,luvthispayne,,0,@SouthwestAir I am completely displeased with the service I received on yesterday flying from LGA to ATL.,,2/18/2015 6:28,Somewhere over the rainbow.,Atlantic Time (Canada)
5.69144e+17,1,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Airways Stock Rating Lowered by Vetr Inc. (JBLU) - Dakota Financial News http://t.co/QW2eBEEMVg,,2/21/2015 6:36,USA,Sydney
5.68725e+17,0,1.0,Can't Tell,0.6744,US Airways,,RVangutenberg,,0,@USAirways NEVER AGAIN! Worse experience in my life. http://t.co/3dDQq0gQni,,2/20/2015 2:54,Puerto Rico,
5.68804e+17,2,1.0,,,United,,jonatzzValdez,,0,@united good fly!! #United #businessFirst,"[29.98445184, -95.33224657]",2/20/2015 8:07,Mexico,Central Time (US & Canada)
5.69707e+17,0,1.0,Flight Attendant Complaints,1.0,American,,alxmdavis,,0,@AmericanAir how nice it would be if you had helpful flight attendants instead of the rude nasty ones you employ. #WhyAreYouYelling,,2/22/2015 19:54,Montgomery Al,
5.70071e+17,0,1.0,Lost Luggage,0.6863,United,,kbleggett,,1,@united thanks for effing up our holidays - we're missing a full day of skiing due to your baggage team's incompetence at @FlyYOW,,2/23/2015 20:01,"Ottawa, Canada",Eastern Time (US & Canada)
5.69047e+17,0,1.0,Lost Luggage,0.5345,American,negative,ohmal,"Customer Service Issue
Lost Luggage",0,@AmericanAir you need to work harder on the disconnect between your intention and the reality your passengers face,,2/21/2015 0:14,,London
5.68034e+17,0,1.0,Lost Luggage,0.6774,US Airways,,Sama53,,0,@USAirways @BohnJai they lost my bag @PHL baggage handlers broke open my bag and stole my camera,,2/18/2015 5:05,,Eastern Time (US & Canada)
5.69688e+17,0,1.0,Customer Service Issue,0.3439,Delta,,HayesGirl_,,0,@JetBlue i only take jetblue to travel and i have to go to maimi next year but you guys dont go to maimi😭 why dont you guys go to maimi???,,2/22/2015 18:39,,
5.69445e+17,0,1.0,Late Flight,0.3488,United,,throthra,,0,"@united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks",,2/22/2015 2:33,,
5.69414e+17,0,1.0,Can't Tell,0.6495,Delta,,MaverickEMT,,0,@JetBlue just lost very loyal customers who use them 4-10 times a year.,,2/22/2015 0:29,New York,Eastern Time (US & Canada)
5.68105e+17,0,1.0,Customer Service Issue,1.0,US Airways,,LayneHillesland,,0,"@USAirways Spoke on the phone 3 or 4 times, but no resolution. I'm still waiting to get my money back but now prices are jacked up",,2/18/2015 9:47,,
5.69942e+17,2,0.6391,,0.0,American,,maxfitgirl29,,0,@AmericanAir Thank you. It's much appreciated. We have been on the plane for 90 min now at the gate.,,2/23/2015 11:27,"Chicago, IL",Eastern Time (US & Canada)
5.68641e+17,2,0.68,,,Delta,,anewyorkminich,,0,@JetBlue ugh always know a way to my heart 😘🙌,,2/19/2015 21:17,manhattan. ,
5.70115e+17,1,1.0,,,United,,xRaeCatherine,,0,@united I would like to know what's going on before his current flight lands.,,2/23/2015 22:57,,
5.67814e+17,0,1.0,Customer Service Issue,0.668,Delta,,ProfessorpaUL15,,0,@JetBlue - why does my TSA-pre work with every airline BUT you? I pay good money for that. Spent 30 mins on phone to fix to zero success.,"[42.36604659, -71.01573889]",2/17/2015 14:33,,Atlantic Time (Canada)
5.69679e+17,0,1.0,Customer Service Issue,0.6554,American,,derekc21,,0,"@AmericanAir @derekc21 , to my surprise  BA doesn't  have  me registered in the system , I was getting hopeful :(, Lets step it up , Okay ?",,2/22/2015 18:04,"Innisfail, Alberta",Mountain Time (US & Canada)
5.6826e+17,0,1.0,Customer Service Issue,1.0,United,,Belendelcanto,,0,@united yes we are in EWR and it was corrected but just the fact the it was beought up for us to share rooms is unexpactable,,2/18/2015 20:04,Seattle,Hawaii
5.70302e+17,0,1.0,Customer Service Issue,0.6667,Southwest,,ryanshaw100,,0,@SouthwestAir Been on hold 34 min so far trying to book seat for my infant. Price increased $42 in meantime. What do I do?,,2/24/2015 11:20,"Chicago, IL",Central Time (US & Canada)
5.69679e+17,0,1.0,Can't Tell,0.7127,Delta,,leighericam,,0,@JetBlue are yall going bankrupt or is inflation just really bad these days? You went from $50 to $120 for overweight fees! Outrageous,,2/22/2015 18:04,NYC | NOLA  ,
5.6774e+17,0,0.6736,Flight Booking Problems,0.3463,Southwest,,clements221,,0,@SouthwestAir Twitter says I can't DM someone unless they follow me.  Can @SouthwestAir follows my twitter? thanks you.,,2/17/2015 9:37,,
5.69537e+17,1,1.0,,,US Airways,,dailylaurel,,0,@USAirways with chocoLate Flight please... i m melting http://t.co/jJdoSFYIBM,,2/22/2015 8:39,Bruxelle-Paris-Marseille-(BPM),Athens
5.69865e+17,1,1.0,,,United,,The5y5Adm1n,,0,@united two years old.  Birthdate 11/13/2012,,2/23/2015 6:23,,
5.69663e+17,0,1.0,Late Flight,1.0,United,,ericdavidson86,,1,@united is the worst airlines sitting on the plane at  Houston-bush airport now for an hour and a half waiting for Late Flight passengers,,2/22/2015 17:01,,
5.68432e+17,1,1.0,,,Southwest,,bvincent,,0,@SouthwestAir using social business roadmap to develop intelligent path to embed social across enterprise #RaganDisney,,2/19/2015 7:29,"Minneapolis, MN",Central Time (US & Canada)
5.70258e+17,0,1.0,Bad Flight,0.3614,American,,LibHig,,0,@AmericanAir Any reason why my 1463 flight to Chicago is boarding and I still don't have a seat assignment? Seriously?,,2/24/2015 8:23,,
5.70203e+17,1,0.6883,,0.0,American,,VanekSue,,0,@AmericanAir Good morning!  Wondering why my pre-TSA check was not on my boarding pass this morning??,,2/24/2015 4:44,,
5.69289e+17,0,1.0,Customer Service Issue,0.3363,Southwest,,mollywynne,,0,@SouthwestAir wifi on my plane but I gotta pay for it? Help your broke homegirl out✈️📱,,2/21/2015 16:12,Aspiring Disney princess✨,Eastern Time (US & Canada)
5.69597e+17,0,1.0,Customer Service Issue,0.6888,American,,sweetmel,,0,@AmericanAir You didn't respond to my DM. You tweeted the same canned tweet you're telling everyone else.,,2/22/2015 12:38,"Dallas, TX",Central Time (US & Canada)
5.67866e+17,0,1.0,Customer Service Issue,1.0,US Airways,,willary,,0,@USAirways and no one has been at all helpful. I will never fly this airline again. #NeverAgain #spreadtheword,"[35.22363719, -80.94045544]",2/17/2015 18:00,"Washington, D.C.",Eastern Time (US & Canada)
5.69534e+17,0,1.0,Cancelled Flight,1.0,US Airways,,beachylinda,,0,"@USAirways first flight Cancelled Flightled, connecting flight delayed so will completely miss next connection no response on hold 2 hrs HELP me",,2/22/2015 8:29,,
5.69559e+17,0,0.6927,Can't Tell,0.6927,United,,4geiger,,0,@united so what's the solution?,,2/22/2015 10:05,Kingwood,
5.69671e+17,2,0.6368,,,Delta,,WyattTweets,,0,@JetBlue Thank you. Fingers crossed.,,2/22/2015 17:32,New York,Eastern Time (US & Canada)
5.69675e+17,0,1.0,Cancelled Flight,1.0,Delta,,LuljetaTrupi,,0,"@JetBlue the amount of money I spent on hotels for a WEEK bc of flight Cancelled Flightlation, another flight doesn't make up for the money lost.",,2/22/2015 17:49,LA/NY,Pacific Time (US & Canada)
5.69987e+17,2,1.0,,,Southwest,,brian_willie,,0,"@SouthwestAir it's not fun having a delay from Nashville to Las Vegas, but the crew at the gate C9 desk has been AWESOME! #patience #luvswa",,2/23/2015 14:28,"Franklin, TN",Eastern Time (US & Canada)
5.68752e+17,1,0.916,,0.0,Southwest,neutral,kalenski,,0,"@SouthwestAir If a travel advisory is posted for DEN, can I then make changes to my ticket? Anything I need to know before I call?",,2/20/2015 4:41,Denver,Mountain Time (US & Canada)
5.67894e+17,0,1.0,Late Flight,1.0,Delta,,mypumpkinheads,,0,@JetBlue 6 hour delay. Supposed to land at 9pm now it's 3am. Still not boarding. #EpicFail,,2/17/2015 19:50,,Eastern Time (US & Canada)
5.69328e+17,0,1.0,Flight Attendant Complaints,0.6771,United,,MMMarketing2014,,1,@united Sandra at ur international checkin counter was rude and offensive.  She commented she didn't care if I complained cuz she had 25yrs,,2/21/2015 18:49,#Westford #marketing ,
5.689e+17,0,1.0,Late Flight,1.0,United,,ibrowning85,,1,@united so we fly into SFO and Honululu gets pushed back 3.5 hours and now it looks like more delays.  I beg of you plz sort this out soon!,,2/20/2015 14:26,,
5.69916e+17,0,1.0,Flight Booking Problems,0.6619,United,,docmartin_10,,0,@united only thing confusing me is why I lost priority boarding? I'm a mileage plus card member 😔,,2/23/2015 9:43,"Fort Wayne, Indiana",Eastern Time (US & Canada)
5.70246e+17,2,0.6523,,,Southwest,,tmahal,,0,"@SouthwestAir @intuit @jhamilton2007 4 moms, 4 careers, 1 day trip to LA. #intuitlife #leanin http://t.co/2qJbCv5jzq"" #southwestairlines",,2/24/2015 7:36,SF Bay Area,
5.69526e+17,1,0.6559,,0.0,US Airways,,dailylaurel,,0,@USAirways i want an Icecream baby...,,2/22/2015 7:54,Bruxelle-Paris-Marseille-(BPM),Athens
5.67824e+17,0,1.0,Customer Service Issue,1.0,United,,annricord,,0,@united said they would give us a refund. 30 days Late Flightr NO refund.,,2/17/2015 15:13,Canmore,Mountain Time (US & Canada)
5.69615e+17,0,0.6889,Cancelled Flight,0.6889,Southwest,,Doanthatsme,,0,@SouthwestAir most other carriers were flying out way past SW Cancelled Flightlation. @AlaskaAir and @JetBlue got their passengers out much Late Flightr!!!!!,,2/22/2015 13:50,no where,Pacific Time (US & Canada)
5.67881e+17,2,0.6772,,0.0,US Airways,,wcpojesse,,0,@USAirways thanks! It's hectic for everyone but their actions don't represent the company well IMO,,2/17/2015 18:59,Cincinnati,
5.68835e+17,1,1.0,,,United,,ScribblersNook,,0,@united workin on it. Waiting on him to reply.,,2/20/2015 10:09,"Atlanta, GA",Eastern Time (US & Canada)
5.67769e+17,1,0.6671,,,Delta,,JetBlueNews,,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Times Colonist http://t.co/NzDXRvszWv,,2/17/2015 11:36,USA,Sydney
5.68795e+17,2,1.0,,,Southwest,,Cindy318,,0,"@SouthwestAir Love, love, love this. Southwest Rocks!! Always!! https://t.co/q8VSfFRd1u",,2/20/2015 7:30,Indiana,Indiana (East)
5.69252e+17,0,0.6906,Can't Tell,0.3457,Southwest,,tlwbarnett,,0,@SouthwestAir not letting me DM. # is FSZ4YO,,2/21/2015 13:46,"Lockport, NY",Eastern Time (US & Canada)
5.68248e+17,2,0.6559,,,United,,caitieamanda,,0,@united I forgot that Intl flights out of LAX don't go from Intl Terminal! Easiest re-check in ever! woo!,,2/18/2015 19:18,"Brisbane, Australiaaa!",Brisbane
5.69701e+17,1,0.7028,,0.0,Southwest,,andrewhyde,,0,"@southwestair yeah, 7am flight tomorrow, going to add 60-90 min extra because of the roads / snow",,2/22/2015 19:31,Boulder,Central Time (US & Canada)
5.70287e+17,1,1.0,,,American,,IoanGil,,0,@AmericanAir Here is the photo ;) http://t.co/VMqUURZUpW,,2/24/2015 10:20,,London
5.68444e+17,0,1.0,Damaged Luggage,0.343,US Airways,,jodimgocubs,,0,@USAirways another bad experience today.  Frozen pipes on 597.  Missing connection.,,2/19/2015 8:15,,
5.69758e+17,2,1.0,,,Southwest,,hllgruber,,0,@SouthwestAir yes I was everything worked out great,"[34.00646846, -118.48131246]",2/22/2015 23:16,,
5.68234e+17,2,1.0,,,US Airways,,CAVHkraMriA,,0,@USAirways landed safely everything worked out.,,2/18/2015 18:22,,Eastern Time (US & Canada)
5.70179e+17,0,1.0,Customer Service Issue,0.6194,American,,SamuelMondo,,0,@AmericanAir it isn't good enough. You need to provide a phone number. Other partners do. Should be investigated by @IATA @TheFAAOnline,,2/24/2015 3:10,Manchester,London
5.68151e+17,0,1.0,Lost Luggage,1.0,US Airways,,CJLarcheveque,,0,@USAirways strikes again...lost bags. And two of them. #theworst,,2/18/2015 12:51,"Charlotte, NC",
5.6979e+17,1,1.0,,,American,,KoolFatKat,,0,@AmericanAir Hi. I have KOA-LAX-PHL-ORD booked as a 1-way savr awrd. If I called to chnge it to KOA-LAX-PHX-ORD would I have to pay any fees,,2/23/2015 1:26,,
5.68627e+17,0,1.0,Late Flight,0.3555,US Airways,,Allisonjones704,,0,"@USAirways please explain, I have plenty of time since I'm STRANDED!!",,2/19/2015 20:23,,
5.69704e+17,0,1.0,Customer Service Issue,1.0,American,,cbratch67,,1,@AmericanAir Thanks for your canned response that makes it look like you care about your customers. I'm sure all Twitter users fall for it..,,2/22/2015 19:44,,
5.69587e+17,0,1.0,Can't Tell,0.3516,Delta,,emilybholan,,0,@JetBlue now we dont have enough money for parking in your garage this is your fault and im not paying for what should be 10mins into 3hrs,,2/22/2015 11:58,N Y,
5.68244e+17,0,1.0,Late Flight,1.0,United,,markymark928,,1,@united are you trying to break a world record for most delayed flights in a year?,,2/18/2015 19:01,"Buffalo, Ny",Quito
5.68059e+17,2,1.0,,,United,,andtheretheygo,,0,"@united Great, thank you!",,2/18/2015 6:46,,
5.68543e+17,1,1.0,,,Delta,,jebus51881,,0,"@JetBlue 1st flight of the morning, flying with a toddler. Will the plane be heated to a comfortable temp before boarding starts. #ItsCold",,2/19/2015 14:49,"South Park, Pa",
5.70261e+17,0,1.0,Customer Service Issue,0.6224,Southwest,,JBadnastythug,,0,@SouthwestAir I booked a flight on my phone and then never got a confirmation email. How would I go about getting that?,,2/24/2015 8:37,"Duluth, MN",Eastern Time (US & Canada)
5.69752e+17,0,1.0,Lost Luggage,0.6359,United,,czamkoff,,0,"@united after a Cancelled Flighted flight, and 2 delays, you lost my luggage AGAIN! You're the WORST! Disgraceful! Awful company, horrible service!",,2/22/2015 22:52,,
5.67858e+17,2,0.7162,,,Virgin America,,mctrees02,,0,@VirginAmerica now it's just t-minus 32 minutes until my Elevate a Silver upgrade window opens . #FreeNeverSucks 😃👍,,2/17/2015 17:29,"Dallas, TX",Central Time (US & Canada)
5.69223e+17,0,0.6734,Flight Booking Problems,0.6734,US Airways,,shphotographydc,,0,@USAirways Hold time to book award travel from Gold status: 4 HOURS and counting!!!! + 4 days of calling #usairwaysfail @AmericanAir,,2/21/2015 11:53,dc ,
5.69604e+17,2,0.6401,,,American,,HybridMovementC,,0,@AmericanAir  Mad love http://t.co/4ojrSDWPkK NYC-,,2/22/2015 13:05,"everywhere, all the time.",
5.6927e+17,2,0.6276,,,US Airways,,PinkBird,,0,"@USAirways woohoo! He still has 1 more flight but so happy to hear they're in the air, just about cried! (Must be the preggo hormones!) thx!",,2/21/2015 14:57,,Mountain Time (US & Canada)
5.67771e+17,1,0.6657,,,Southwest,,famousswan,,0,@SouthwestAir from LGA to San Diego,,2/17/2015 11:43,,
5.70017e+17,2,0.6621,,0.0,American,,PareshRP,,0,@AmericanAir Lady at B1 ABQ for 5347 on 2/23 was of a great service to all among several Cancelled Flightlations,,2/23/2015 16:26,"Charlotte, NC",Eastern Time (US & Canada)
5.67996e+17,1,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Dumps Amex - Nassau News Live http://t.co/DZg99JFIiK,,2/18/2015 2:36,USA,Sydney
5.68438e+17,1,0.6684,,,Southwest,,tripcentral,,0,@SouthwestAir @FortuneMagazine Congratulations!,,2/19/2015 7:51,Canada,Eastern Time (US & Canada)
5.69934e+17,1,0.6566,,,United,,ADanaiBaker,,0,@united Definitely will!,,2/23/2015 10:57,,
5.69704e+17,0,1.0,Late Flight,1.0,US Airways,,Geneva_Sands,,0,@USAirways any update on this flight?It's more than three hours delayed. Thank you.,,2/22/2015 19:43,"Washington, D.C. ",Eastern Time (US & Canada)
5.70176e+17,0,1.0,Customer Service Issue,0.6667,United,,sothenbethsaid,,0,@united to speak to a real person to get this resolved politely and efficiently. (2/2),,2/24/2015 2:57,Nottingham,London
5.68569e+17,2,1.0,,,Southwest,,DStein026,,0,"@SouthwestAir you only hear about the bad things. Flying the last to weekends, the flights and crews were awesome. Thank you. 👍👍",,2/19/2015 16:32,,
5.70285e+17,2,1.0,,,American,,pokecrastinator,,0,@AmericanAir Aww cool! It's nice to know they are still up above my head then. One of my faves.,,2/24/2015 10:11,United States,Mountain Time (US & Canada)
5.68925e+17,0,1.0,Late Flight,1.0,Delta,,farms122,,0,@JetBlue any news on flight 122 pbi-boston delay? Can we wait to arrive at airport based on reported 1 and 1/2 hour delay?,,2/20/2015 16:06,,Eastern Time (US & Canada)
5.69098e+17,1,0.6842,,,United,,Addair,,0,@united lets do that can you email boarding pass?,,2/21/2015 3:33,"Raleigh, NC",Eastern Time (US & Canada)
5.68977e+17,2,0.7047,,,Delta,,airtraffic01,,0,@JetBlue thanks!,,2/20/2015 19:32,Bushwood,
5.67798e+17,0,1.0,Customer Service Issue,1.0,US Airways,,DropMeAnywhere,,0,@USAirways I'm traveling around the world until the end of the year. 800 numbers do me no good.,"[0.0, 0.0]",2/17/2015 13:29,"Here, There and Everywhere",Arizona
5.69604e+17,0,1.0,Flight Booking Problems,0.3542,Southwest,,dflindzy_david,,0,@SouthwestAir ridiculous how you want to charge me $209 to change flights even with multiple seats available on the flight I needed,,2/22/2015 13:06,,
5.69647e+17,2,1.0,,,United,,JetSetterJD,,0,"@united thanks, it was my first time in a United lounge and felt welcomed.",,2/22/2015 15:54,,Pacific Time (US & Canada)
5.68422e+17,0,1.0,Customer Service Issue,0.6795,US Airways,,Heartliss,,0,"@USAirways My booked seat ended up being the last row which was labeled ""do no occupy"" had to play musical chairs for 30 mins. Unacceptable",,2/19/2015 6:49,Here. There. Everywhere. ,Quito
5.69197e+17,0,1.0,longlines,0.6275,US Airways,,DebbieJeanDavis,,0,@USAirways enormous lines at customer service and two agents what kind of service is that .. http://t.co/ffanixJhwh,,2/21/2015 10:07,CT,Atlantic Time (Canada)
5.69201e+17,0,1.0,Flight Booking Problems,0.6638,United,,darcqhorse,,0,"@united in the process of purchasing ticket, when prices changed. unbelievable. #RipOffs #PriceDiscrimination",,2/21/2015 10:24,,Pacific Time (US & Canada)
5.69679e+17,0,1.0,Customer Service Issue,1.0,American,,NickLeghorn,,0,"@AmericanAir FYI twice now I've tried the ""we'll call you when someone is free"" thing. Both times it called, I picked up, then it hung up.",,2/22/2015 18:02,"San Antonio, TX",
5.69556e+17,0,1.0,longlines,0.3679,US Airways,,sgmacor,,0,@USAirways all these planes sitting here and no one going home. #usairwaysfail http://t.co/jN3V3k3qGv,,2/22/2015 9:56,Syracuse,Eastern Time (US & Canada)
5.69918e+17,0,1.0,Lost Luggage,1.0,American,,schwartz2max,,0,"@AmericanAir Oh,i already have turned  itover to them, but apparently losing someones bag on their honeymoon doesn't require accountability",,2/23/2015 9:54,"Brooklyn, NY",Eastern Time (US & Canada)
5.67866e+17,0,1.0,Customer Service Issue,1.0,US Airways,,mttdprkr,,0,"@USAirways No, they won't because after 5 hours of holding I had to give up because I couldn't borrow the phone any longer. 5 hours...",,2/17/2015 17:58,"Vancouver, WA",Pacific Time (US & Canada)
5.6879e+17,0,1.0,Cancelled Flight,1.0,US Airways,,keithlaw,,1,"@USAirways Thanks, but you can't. My flight was Cancelled Flightled for ""maintenance"" reasons, and the next available flight was too Late Flight for me.",,2/20/2015 7:09,Delaware,Arizona
5.68494e+17,2,1.0,,,Southwest,,StevenRheaDelga,,0,@SouthwestAir you should know the crew today on flight #1071 AUS to PDX was awesome! #SWA,,2/19/2015 11:36,,
5.69595e+17,0,1.0,Customer Service Issue,0.6715,United,,danielbyrnes,,1,@united trying to check in for tomorrow's flight. website keeps timing out. what's up?,,2/22/2015 12:31,QCϟDC,Central Time (US & Canada)
5.69666e+17,0,0.6947,Customer Service Issue,0.6947,Delta,,Penguins_66,,0,@JetBlue Why close prechk at 8PM on a Sunday at JFK?  #annoying,,2/22/2015 17:10,,Central Time (US & Canada)
5.69822e+17,2,1.0,,,American,,CGNewell,,0,@AmericanAir Thanks :-) Good to be back safely. See you again soon!,"[40.62967208, -73.90433402]",2/23/2015 3:33,,
5.69624e+17,0,0.6563,Can't Tell,0.6563,Delta,,TheEliad,,0,@JetBlue once you go blue you don't go back,,2/22/2015 14:25,"42.3806° N, 71.2350° W",Eastern Time (US & Canada)
5.7019e+17,1,1.0,,,Southwest,,emayteeteej,,0,"@SouthwestAir quick question - i bought wifi for my phone, do I have to buy it again on my tablet? I have 9 hours left on my trip",,2/24/2015 3:54,"Hopatcong, NJ",
5.68807e+17,0,0.663,Late Flight,0.663,Southwest,,coltsgal88,,0,@SouthwestAir If you could get me on the 12:15 flight! My 10:10 has been delayed until 1:05.,,2/20/2015 8:19,,
5.6874e+17,0,1.0,Lost Luggage,1.0,United,,ParsnipButter,,0,@United why is it so impossible to actually get a passenger AND their luggage to their final destination?,,2/20/2015 3:53,,
5.69887e+17,0,1.0,Customer Service Issue,0.6826,US Airways,,dan3598328,,0,"@USAirways Customer service is dead. Last wk, flts delayed/Cancelled Flighted. Bags lost 4 days. Last nt, flt delayed/Cancelled Flighted.  No meal voucher?",,2/23/2015 7:50,"Hillsborough, New Jersey",Eastern Time (US & Canada)
5.70059e+17,2,0.6702,,,United,,family6travels,,0,@united Made the upgrade list. Will fly 1st tomorrow (for 40 min) for the first time ever! 🙌 #StatusMatchPaidOff http://t.co/ATfRKp6goY,,2/23/2015 19:13,,
5.7019e+17,0,1.0,Customer Service Issue,1.0,American,,richardgru,,0,@AmericanAir Sorry that is a sad answer a fully refundable first fare and no response in 6 weeks ! No more AA in my future !,,2/24/2015 3:52,,
5.69962e+17,1,1.0,,,Virgin America,,bxchen,,0,@virginamerica Need to change reservation. Have Virgin credit card. Do I need to modify on phone to waive change fee? Or can I do online?,,2/23/2015 12:47,"San Francisco, CA",Eastern Time (US & Canada)
5.70187e+17,1,1.0,,,American,,GREATNESSEOA,,0,@AmericanAir did that yesterday. On the phone with them now,,2/24/2015 3:40,McKinney TX,
5.67812e+17,2,1.0,,,Virgin America,,mynejas,,0,@VirginAmerica thanks for the free birthday points! y'all are ALL RIGHT with me!,,2/17/2015 14:26,"Oakland, CA",Pacific Time (US & Canada)
5.70003e+17,0,1.0,Can't Tell,0.6236,American,,GREATNESSEOA,,0,@AmericanAir that's unacceptable,,2/23/2015 15:32,McKinney TX,
5.69892e+17,0,1.0,Customer Service Issue,0.6782,American,,elisakathleen,,0,@AmericanAir thanks for the DM rescheduling. Unfortunately your operations process at LAX is chaos & the reps refused to print the ticket,,2/23/2015 8:11,"Boston, MA",
5.70086e+17,0,1.0,Damaged Luggage,0.6846,United,,petergau,,0,@united that's unfortunate. The @Tumitravel was an xmas gift and it looks like a razor ripped right through the front pocket in the picture,,2/23/2015 20:59,NYC,Central Time (US & Canada)
5.68217e+17,1,0.6416,,0.0,United,,GaryMartinNYC,,0,@united Flight 280,"[40.74389886, -74.12493599]",2/18/2015 17:15,New York City,Eastern Time (US & Canada)
5.69786e+17,0,0.6363,Flight Booking Problems,0.3417,United,,Rapetti,,0,@united was trying to change a flight online but got an error can you help via DM?,,2/23/2015 1:07,"San Francisco, CA",Pacific Time (US & Canada)
5.69595e+17,0,0.6818,Customer Service Issue,0.375,US Airways,,bta7,,0,".@USAirways trying to get a partner PNR, and have spent more than 1 hour on hold.  I know its snowing somewhere, but this is awful",,2/22/2015 12:30,"Wauwatosa, WI ",Central Time (US & Canada)
5.69399e+17,0,1.0,Late Flight,0.6601,US Airways,,FollowMsMiMi,,0,"@USAirways this is ridiculous.  I have a 6:00 AM flight and two hours of rest, wasted!!!",,2/21/2015 23:31,,Quito
5.6998e+17,0,1.0,Can't Tell,0.666,United,,franciscogonima,,0,@united I used to be a committed #ContinentalAirlines flyer until merger. I remember now why I switched to @SouthwestAir #CommunicationFail,"[39.85790482, -104.67039013]",2/23/2015 14:01,"San Antonio, Texas",Central Time (US & Canada)
5.69621e+17,0,1.0,Customer Service Issue,0.6889,US Airways,,OutsideHitter84,,0,@USAirways I left an item on plane BOS-PHL on Friday.  I've called PHL US Airways # & left 6 msgs. No return call what to do at this point.,,2/22/2015 14:15,,
5.67875e+17,0,1.0,Customer Service Issue,1.0,Southwest,,b_jell27,,0,"@SouthwestAir very frustrated with your customer service.Open seats on earlier flight, $154 to change. What a rip off!!",,2/17/2015 18:36,,
5.68106e+17,1,1.0,,,Southwest,,Karima_Hersi,,0,@SouthwestAir lemme come to #DestinationDragons 😭😭😭 this university student could use a break from all these books.,,2/18/2015 9:52,"Ottawa,Canada ",Central Time (US & Canada)
5.69606e+17,0,1.0,Customer Service Issue,0.3469,American,,BDinDallas,,0,@AmericanAir I wasn't important this morning when you would not seat my wife and I together or allow me to choose seats at Flight Booking Problems!!,,2/22/2015 13:13,"Dallas, Texas",Eastern Time (US & Canada)
5.68606e+17,0,1.0,Damaged Luggage,1.0,United,,FlyerTalk,,0,@united broke my suitcase & refuses to give me a repair estimate. http://t.co/zOUOwgv3Q6,,2/19/2015 19:01,Where the miles are,Pacific Time (US & Canada)
5.67829e+17,0,1.0,Late Flight,1.0,United,,lisakaysolomon,,0,@united: No friendly skies from you today. 5hr+ weather delay in SFO followed by 1hr+ mechanical delay while sitting on plane. #NoFun,"[37.61859126, -122.38385699]",2/17/2015 15:32,"San Francisco, CA",
5.69364e+17,0,1.0,Late Flight,1.0,United,,Blondiemcl6,,0,@united how can u not have gate ready or gate agent for going on hour two,,2/21/2015 21:13,somerville nj,Central Time (US & Canada)
5.69363e+17,0,1.0,Late Flight,0.7008,United,,Blondiemcl6,,0,"@united not a good day to fly u, two delayed flights still on plane at Ewr waiting over 1,5 hours for gate get to gate no gate agent.",,2/21/2015 21:08,somerville nj,Central Time (US & Canada)
5.7023e+17,2,1.0,,,Delta,,nolimitlove,,0,@JetBlue thanks to you customers like me stay loyal. From check in to landing.,,2/24/2015 6:32,,America/New_York
5.6961e+17,0,1.0,Cancelled Flight,1.0,American,,SraJackson,,0,"@AmericanAir my itinerary was from EWR TO DALLAS to LA. You Cancelled Flightled my flight, you have my money, find a way to get me there from EWR",,2/22/2015 13:28,New Jersey,Eastern Time (US & Canada)
5.69967e+17,2,1.0,,,United,,TRUU_Tall,,0,Thank you “@united: @TRUU_Tall I can certainly take a look. Please follow and DM me your confirmation number for assistance. ^JH”,,2/23/2015 13:06,IL,
5.69663e+17,2,1.0,,,American,,jadedhippie09,,0,@AmericanAir i appreciate your apology. Sincerely. Thank you. That's really all I ever wanted to begin with.,,2/22/2015 16:59,,
5.69671e+17,0,1.0,Late Flight,0.6625,American,,CantankerousCMF,,0,@AmericanAir thanks. Now my carry on that you guys insisted be checked at the gate is missing. Won't be here till Late Flight tomorrow morning.,,2/22/2015 17:31,North of 146th,Indiana (East)
5.68537e+17,0,0.6983,Can't Tell,0.6983,United,,khigdon1,,0,@united why do you bother surveying me!,,2/19/2015 14:25,,
5.69929e+17,0,0.6837,Late Flight,0.3585,US Airways,,nhbonedoc,,0,@USAirways don't worry. Used own initiative and arriving much earlier than you planned for me,,2/23/2015 10:37,,
5.69945e+17,1,0.6594,,0.0,United,,momsgoodeats,,0,But I don't see AA @united,,2/23/2015 11:41,#Omaha ,Central Time (US & Canada)
5.6934e+17,0,0.6717,Late Flight,0.6717,US Airways,,gmena91,,0,@USAirways depart from where? It departed PHX and was due to land at DCA around 8pm.,,2/21/2015 19:36,,
5.68464e+17,1,1.0,,,United,,JerseyRic,,0,@united  RES # 0167560070877     Fsqthg   Thanks,,2/19/2015 9:34,North Jersey,Eastern Time (US & Canada)
5.69618e+17,0,0.6854,Late Flight,0.6854,US Airways,,chrismillersfca,,0,@USAirways CSTSVC in PHL honors UR system over my reality. No RCD of change in HPN. Now extra hours in PHL or $75 to get to CLE.,,2/22/2015 14:00,San Francisco,
5.69748e+17,0,1.0,Can't Tell,1.0,US Airways,,FallNightLights,,1,@USAirways is the worst airline to ever travel with.,,2/22/2015 22:36,Detroit - Hampton U.,Quito
5.7001e+17,1,1.0,,,United,,SmartBlondeSolu,,0,@united what's a girl gotta do to get a flight name change when SHE bought one for a mean ex boyfriend and needs a girl's trip stat?!,,2/23/2015 15:58,"Fort Worth, Texas",Central Time (US & Canada)
5.68462e+17,0,0.6915,Flight Booking Problems,0.3511,Southwest,,covika,,0,@SouthwestAir Why doesn't mean TSA PreCheck show up on my mobile boarding pass? My KTN is linked to my account.,,2/19/2015 9:29,NorCal - Eugene - Indianapolis,Pacific Time (US & Canada)
5.69163e+17,0,1.0,Flight Booking Problems,1.0,US Airways,,RooterHTG,,0,@USAirways Easily the most ridiculous experience trying to spend money with your company.,,2/21/2015 7:51,"Sequim, WA",
5.68184e+17,0,1.0,Customer Service Issue,0.684,United,,geekydewd,,0,"@united can't DM, you're not following. LLY144. Rebooked on #UA1516 but still need seats.",,2/18/2015 15:04,"CO Springs, Occupied Colorado",Mountain Time (US & Canada)
5.69596e+17,1,0.6616,,0.0,American,,coffeeculture,,0,@AmericanAir any earlier flights SAP->Mia & Mia -> New York (lga) on 03.03. I'm currently booked on flights 1504 and 1102.,,2/22/2015 12:32,"Dublin, Ireland",Dublin
5.69897e+17,0,1.0,Late Flight,0.6795,American,,urduckcommander,,0,@AmericanAir I was told I had a 20minute wait time after waiting hours. And an hour has gone by. This is ridiculous,,2/23/2015 8:30,,Quito
5.68249e+17,0,1.0,Lost Luggage,1.0,United,,vina_love,,0,@united this is despicable I spoke to  many diff people & everyone is telling me something different I have a claim no. I need my bag now,,2/18/2015 19:22,ny,Quito
5.69311e+17,0,1.0,Lost Luggage,0.3824,Southwest,,scoobydoo9749,,0,@SouthwestAir 2 hrs to put a tag on my bag sayin it should go to greenville instead of Raleigh?! ARE YOU KIDDING ME?!,,2/21/2015 17:41,"Tallahassee, FL",America/Chicago
5.69619e+17,0,1.0,Cancelled Flight,1.0,US Airways,,TheConnorCough,,0,"@USAirways Cancelled Flights my flight to NY 3 times, then once I make it here they decided for S&Gs they'll Cancelled Flight my return flight too. Thanks.","[42.74561865, -73.80942844]",2/22/2015 14:05,"G-Town, Geneva NY",Central Time (US & Canada)
5.69608e+17,0,1.0,Cancelled Flight,1.0,American,,0veranalyser,,0,"@AmericanAir flights been Cancelled Flightled, can't get through to the desk and nothing showing online under my reservation - what do I do?",,2/22/2015 13:20,,Perth
5.69568e+17,0,1.0,Cancelled Flight,0.6503,United,,Eivind_G,,0,@united Then you delete my return ticket to Europe and blame me for the now show? This airline is a joke. 3 times this happened now.3 times!,"[29.98704632, -95.3378275]",2/22/2015 10:42,"Stavanger, Norway",
5.68267e+17,0,1.0,Bad Flight,0.6927,United,,marylkrupa,,1,"@united because of the horrific flight experience, you guys have made me NEVER want to fly on an airplane every again!!!!!!!","[38.78438914, -104.72749614]",2/18/2015 20:32,"Detroit, Michigan ",
5.69236e+17,0,0.699,Customer Service Issue,0.699,Virgin America,,floatingatoll,,0,"@VirginAmerica your mobile site is broken, shows 
""{{header.elevateUser.numOfPointsAvailable || '0' | number}} Points"", won't let me checkin",,2/21/2015 12:44,"Silicon Valley, California",Pacific Time (US & Canada)
5.67819e+17,2,1.0,,,United,,TroopSwapWife,,0,@united Elizabeth at Washington Dulles just hooked me up with a new connecting flight at my gate! I'm super pleased!,,2/17/2015 14:52,"Hampton Roads, Virginia",Atlantic Time (Canada)
5.69696e+17,0,1.0,longlines,0.6723,Southwest,,joekidd21,,0,@SouthwestAir @fly2midway 45 minute wait for my bags. Just what I needed on a Sunday night.,"[41.79410567, -87.74243312]",2/22/2015 19:10,,
5.69732e+17,0,1.0,Customer Service Issue,0.6737,Southwest,,intel_jim,,0,@SouthwestAir You completely let me down tonight. Your gate agents' ambivalence is just too much. How sad for you (& me.),,2/22/2015 21:34,"Phoenix, Arizona USA",Arizona
5.69262e+17,0,1.0,Cancelled Flight,0.6513,United,,scottychadwick,,0,@united friends been sitting in Houston since 7am flight Cancelled Flighted.Still don't have any answers. #BadCustomerService  #$10voucherwhatajoke,,2/21/2015 14:25,,Eastern Time (US & Canada)
5.68473e+17,1,0.6729,,0.0,US Airways,,AdamJEstep,,0,"@AlbertBreer just so you know who to complain to ;-) RT @USAirways: Reminder: From 2/28, we’ll be tweeting from @AmericanAir.",,2/19/2015 10:10,Harrisburg,
5.69614e+17,0,1.0,Customer Service Issue,1.0,US Airways,,jakejrssherry,,0,@USAirways if you are going to make me wait in the phone for a long time can you at least turn off the ads they are eating away at my soul,,2/22/2015 13:45,,Atlantic Time (Canada)
5.70228e+17,1,1.0,,,American,,bsauce2011,,0,@AmericanAir does it show that we are on the same plane?,,2/24/2015 6:25,Fort Myers,Eastern Time (US & Canada)
5.69874e+17,1,0.6739,,0.0,Delta,,Amanda_Healy,,0,.@JetBlue That's what I planned on but Boston traffic due to recent weather was insane! If I had been expedited I would have made it.,"[0.0, 0.0]",2/23/2015 6:59,"Boston, MA",Eastern Time (US & Canada)
5.69648e+17,0,1.0,Customer Service Issue,0.6614,United,,aminghadersohi,,0,"@united, there is no good word for describing how angry and pissed off of a customer you have made me.",,2/22/2015 15:59,"San Francisco, CA",
5.67811e+17,1,0.6446,,0.0,Virgin America,,SimplyImplicit,,0,@VirginAmerica do you have an application for iOS? Was looking and only saw Virgin Mexico :( </3,,2/17/2015 14:22,"Los Angeles, CA",Central Time (US & Canada)
5.69859e+17,0,1.0,Late Flight,0.6799,United,,scottychadwick,,0,@united day 3 of this Saga maybe they'll finally make it home.Intentional or not it not gonna get them back there vacation days #badservice,,2/23/2015 5:59,,Eastern Time (US & Canada)
5.69222e+17,0,1.0,Cancelled Flight,0.6913,Southwest,,cbuswolf,,0,@SouthwestAir  placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do?,,2/21/2015 11:47,,
5.67768e+17,0,1.0,Bad Flight,0.3733,US Airways,,j_husucks,,0,@USAirways @Jack_Kairys your site clearly explains we are allowed a carry on. This was allowed at PIT but not BOS. How does that make sense?,,2/17/2015 11:31,,
5.68563e+17,2,1.0,,,Southwest,,bjpoppe,,0,@SouthwestAir @MichaelBColeman - thanks for making new direct flight to San Francisco.,,2/19/2015 16:08,"Columbus, Ohio",Eastern Time (US & Canada)
5.69366e+17,0,1.0,Customer Service Issue,1.0,United,,WM_j_MW,,0,@united 25 min hold has now progressed to over an hour...919-675-0985,,2/21/2015 21:18,"Wake Forest, NC",Eastern Time (US & Canada)
5.70108e+17,0,1.0,Late Flight,0.6712,United,,lindaSWC,,1,@united no Cancelled Flightn just left us to fend for ourselves when flt came in Late Flight. Getting runaround for 3 hrs. Each employee blaming  previous 1.,,2/23/2015 22:27,,
5.70039e+17,0,1.0,Flight Attendant Complaints,0.6812,American,,garytx,,0,.@AmericanAir Advised GAs and pilot of my flight. Too bad no one took action.,,2/23/2015 17:52,"Austin, Texas area",Central Time (US & Canada)
5.69664e+17,0,1.0,Customer Service Issue,0.7282,American,,WishUpon_26,,0,"@AmericanAir i have tried getting help from agents, the phone, twitter, and FB. Can no one at American Airlines help me?",,2/22/2015 17:02,KY,Eastern Time (US & Canada)
5.69939e+17,2,1.0,,,American,,scottfmurphy,,0,@AmericanAir SFO. Natt (the agent who helped me) really did an awesome job.,,2/23/2015 11:18,"New York, NY",Central Time (US & Canada)
5.69326e+17,0,1.0,Late Flight,0.6509,US Airways,,FalconjcJohn,,0,@USAirways Never mind that you could have told the gate I was on my way - you could delay 10 mins but not 15?,,2/21/2015 18:40,,
5.69322e+17,0,1.0,Late Flight,0.6598,US Airways,,jojoco1012,,0,@USAirways how about an update with real information?still waiting on Tarmac in Philadelphia.,,2/21/2015 18:25,,Atlantic Time (Canada)
5.67781e+17,0,1.0,Flight Booking Problems,1.0,US Airways,,mikemayo1428,,0,@USAirways still can't get a real person on the phone to book a flight. Ready to just go with #jetblue since they care. #usairwayssucks,,2/17/2015 12:22,"Portland, ME",Atlantic Time (Canada)
5.69888e+17,0,1.0,Cancelled Flight,1.0,American,,MO3TVida,,0,@AmericanAir I tried that & they have been disrespectful not professional & my 2nd flight been Cancelled Flighted I have to get home for a surgeryHELP,,2/23/2015 7:53,,
5.70185e+17,0,1.0,Customer Service Issue,0.3443,American,,CampOwl,,0,@AmericanAir re-staff and commence new policies because your industry is so embarrassed by you.,,2/24/2015 3:35,Mitten,Guam
5.69614e+17,0,1.0,Late Flight,1.0,United,,vascaino101,,0,@united @rayja9 flying to las vegas out of Chicago flight is Late Flight and no announcement has been made,,2/22/2015 13:43,,
5.68776e+17,0,1.0,Flight Booking Problems,0.6667,Virgin America,,perMicah,,0,@virginamerica the manage itinerary section of your website seems to be broken for me https://t.co/2pUJvCElNg,,2/20/2015 6:15,"Brooklyn, NY",Quito
5.68454e+17,0,0.6673,Late Flight,0.6673,US Airways,,RichieG99,,0,"@USAirways sorry, I meant flight 4420, which was supposed to depart at 5:00, now says 6:30. What is the issue?",,2/19/2015 8:57,new yorker stranded in PA,
5.6966e+17,0,1.0,Late Flight,0.3726,American,,debby_hester,,0,@AmericanAir my husband and 5 year old son stuck overnight in DC thanks to 7 crew members arguing over who was boarding the flight,,2/22/2015 16:46,Lake Norman NC,Eastern Time (US & Canada)
5.70226e+17,0,1.0,Can't Tell,0.3656,American,,EMesaLaw,,0,@AmericanAir watch out if you are a parent...they break stroller & tell you look at the fine print,,2/24/2015 6:17,Greater New England Area,Quito
5.70253e+17,1,1.0,,,Southwest,,MyCustoAdvocate,,0,@SouthwestAir Airline trouble & not getting satisfactory customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!,,2/24/2015 8:03,"Miami, New York, Boston",
5.69139e+17,1,1.0,,,Southwest,,dtinnel,,0,@SouthwestAir Are we sure flights will not be Cancelled Flighted after 1200 I am trying to make plans in STL,,2/21/2015 6:16,South Carloina,
5.6999e+17,1,0.6616,,0.0,Delta,,mikeEfresh_,,1,😳 LOLOLOLOLOL “@JetBlue: Our fleet's on fleek. http://t.co/YXSwFq9tGP”,,2/23/2015 14:37,New York,Quito
5.69873e+17,1,0.6646,,0.0,American,,elisakathleen,,0,@AmericanAir at LAX & just got off the phone w/reservations. Every flight that'd get me to BOS before 11 am tmrw is apparently unavailable 😐,,2/23/2015 6:54,"Boston, MA",
5.68237e+17,0,0.6436,Flight Booking Problems,0.3445,United,,theLOdown94,,0,@united final destination was booked through United but with quantas. United has not yet contacted Auckland. I am unaware of case ID number,,2/18/2015 18:32,,Atlantic Time (Canada)
5.68835e+17,2,1.0,,,United,,mom23185,,0,@united Thank you for your offer! All sorted out :-),,2/20/2015 10:09,,
5.6969e+17,0,0.3702,Flight Attendant Complaints,0.3702,American,,jkhoey,,0,@AmericanAir and let FLT 2350 know I'm coming / gate crew have yet to arrive to let us off FLT 5350 #DFW,,2/22/2015 18:47,"New York, NY",Eastern Time (US & Canada)
5.6992e+17,0,1.0,Customer Service Issue,1.0,US Airways,,taleson2wheels,,0,@USAirways takes my money at once but then requires 7 to 10 days to process a refund? Why does your auto attendant hang up? #usairwaysfail,,2/23/2015 10:03,,
5.7027e+17,0,1.0,Customer Service Issue,0.6444,US Airways,,JenRomanoff,,0,@USAirways any direct number to dividend miles account info? Every Time I try them I get actually hung up on,,2/24/2015 9:12,,Eastern Time (US & Canada)
5.69682e+17,0,1.0,Can't Tell,1.0,US Airways,,smw04,,0,@USAirways  Interesting you forward compliments but never complaints!  World's worst airline #GoingForGreatnessFAIL,,2/22/2015 18:17,,Atlantic Time (Canada)
5.68859e+17,0,1.0,Late Flight,0.6667,Delta,,Cav3rnicula,,0,"@JetBlue I lost a day at the airport and off my trip, I should be compensated for the inconvenience!!!!!",,2/20/2015 11:45,"Bay Area, CA.",
5.68874e+17,1,1.0,,,US Airways,,dineeno4,,0,@USAirways if I have Dividend Miles credit card & I used it to book my flight is one bag free?,,2/20/2015 12:45,Syracuse,Eastern Time (US & Canada)
5.68539e+17,0,1.0,Late Flight,0.3618,US Airways,,KnoxHenderson,,0,@USAirways should take a lesson from @SouthwestAir and wait for passengers from connecting flights. Shame..,,2/19/2015 14:32,,Mountain Time (US & Canada)
5.69223e+17,2,1.0,,,Southwest,,Tyler226,,1,@SouthwestAir Left my computer on the plane. Two weeks Late Flightr they found it and sent it to me. #greatservice.  #happy #customer,,2/21/2015 11:53,"Beverly Hills, CA 90212",Pacific Time (US & Canada)
5.68272e+17,0,1.0,Late Flight,0.6813,Southwest,,erinpeep,,0,@SouthwestAir We've been sitting at the gate for two hours waiting for bags to be loaded... I'm telling Herb.,"[33.94729537, -118.40196951]",2/18/2015 20:51,"Los Angeles, CA",Pacific Time (US & Canada)
5.67863e+17,2,0.6889,,0.0,Southwest,,DubCook,,0,"@SouthwestAir Yeah, we figured it out.  Thanks.",,2/17/2015 17:48,"Downtown Dallas, Texas",Central Time (US & Canada)
5.68364e+17,1,1.0,,,Virgin America,,DOHA_Insight,,0,@VirginAmerica Atlantic ploughs a lone furrow in the #MiddleEast http://t.co/FVUdmh27pF @TheNationalUAE,,2/19/2015 3:00,"Doha, Qatar",Quito
5.69891e+17,1,1.0,,,Delta,,lizStonewriter,,0,@JetBlue I'll read this over a nice glass of wine right before I dig my heels into my next novel! Maybe travel is just what I need...,,2/23/2015 8:04,,
5.69677e+17,0,1.0,Bad Flight,1.0,United,,Mikey_Hayess,,0,@united your seats are god awful.,,2/22/2015 17:55,,Eastern Time (US & Canada)
5.68614e+17,1,0.6236,,,Southwest,,DSims3,,0,@SouthwestAir Yes! How about #DestinationDragons in San Diego?!?,"[32.80223908, -117.2312804]",2/19/2015 19:31,"San Diego, California",Pacific Time (US & Canada)
5.69541e+17,0,1.0,Customer Service Issue,0.6667,US Airways,,ZacharyLeonsis,,2,"@USAirways was on hold for four hours, never got connected. Came to the airport and your rep essentially told me and everyone else to screw",,2/22/2015 8:54,"Washington, D.C.",Eastern Time (US & Canada)
5.69651e+17,0,1.0,Customer Service Issue,1.0,American,,SchrierCar,,0,@AmericanAir we did for the last 8 hours.  Your customer service is horrendous.  I should have flown Delta,,2/22/2015 16:13,,
5.69603e+17,0,1.0,Cancelled Flight,1.0,Southwest,,megmclaughlin,,0,@SouthwestAir - thanks for Cancelled Flighting our flight to BOS. We're stranded in DEN til Wed night. The 7 of us will never fly #southwest again,,2/22/2015 13:03,,Eastern Time (US & Canada)
5.7029e+17,0,0.6772,Cancelled Flight,0.3829,American,,SusieBarre,,0,@AmericanAir I need a flight out tonight. Isn't there anything else?,,2/24/2015 10:33,,
5.69527e+17,0,1.0,Late Flight,0.6461,Delta,,TheGeoffHunt,,0,@JetBlue #489. Flight #589 is departing before we even board,,2/22/2015 7:58,Washington D.C.,Atlantic Time (Canada)
5.68782e+17,1,0.6529,,,Virgin America,,GabriellaDago,,0,@VirginAmerica are you ready!? Let's say it together.. 'Noooo turbulence today!' 😘,,2/20/2015 6:38,New York City,Eastern Time (US & Canada)
5.67904e+17,0,1.0,Damaged Luggage,0.7113,Delta,,michaelhakimkan,,0,"@JetBlue ripped my suitcase. I then was yelled at with attitude from Geraldine, your employee at the baggage center.Worst airline= #jetblue",,2/17/2015 20:30,,
5.69674e+17,0,1.0,Flight Booking Problems,0.6433,American,,Active_Aly,,0,@AmericanAir VERY upset that I cannot select seats for Tuesday flight online or over the phone. Terrible customer service :( Please help!,"[25.8058656, -80.1260481]",2/22/2015 17:43,"London, England",Eastern Time (US & Canada)
5.70008e+17,2,0.6783,,,Delta,,DiscoLemonadeST,,0,Stop. Please. RT @JetBlue: Our fleet's on fleek. http://t.co/EUl6sDURbU,,2/23/2015 15:51,"Houston, TX",
5.67898e+17,0,1.0,Bad Flight,0.6769,US Airways,,easmn,,0,"@USAirways flt 4439 is on the ground, but you don't have a gate for us at dca. Why is this happening?",,2/17/2015 20:05,"Washington, DC",Eastern Time (US & Canada)
5.68828e+17,0,1.0,Customer Service Issue,1.0,United,,riad_otoum,,0,@united this is very disappointing. This is about customer service.,,2/20/2015 9:43,"Louisville, KY",
5.6774e+17,2,1.0,,,Delta,,lquintalnh,,0,@JetBlue thanks!! Great service in #T5 already! #lovejetBlue,,2/17/2015 9:39,New Hampshire,Eastern Time (US & Canada)
5.70249e+17,0,1.0,Lost Luggage,1.0,US Airways,,DannyLawray,,0,@USAirways So frustrating because I still have not gotten them back. Why my bag was sent to NY is a mystery!  Shame on me this time!,,2/24/2015 7:49,"Dumfries, Virginia",Eastern Time (US & Canada)
5.69938e+17,1,0.3556,,0.0,Delta,,JsLife23,,0,"@JetBlue Or...

....how about a 1way LAX-NYC(area) under 190?! Is this possible ?",,2/23/2015 11:12,,
5.68579e+17,0,1.0,Late Flight,1.0,United,,BrianReinert1,,1,@united - blamed weather lol 78 no wind and not a cloud in the sky!! Delayed both ways 4x!! RU kidding me to charge me for 1.5lb w/8 delays?,"[37.63404103, -122.40313084]",2/19/2015 17:14,Las Vegas & Atlanta,Eastern Time (US & Canada)
5.68606e+17,0,0.6867,Bad Flight,0.3441,US Airways,,ChrisPotta,,0,@USAirways thanks for overFlight Booking Problems first class and automatically downgrading my upgrade 3 min before boarding. #ffstatusdontmatter #thenewaa,,2/19/2015 18:58,World Traveler ,Arizona
5.68009e+17,2,1.0,,,Delta,,KarlaBaerga,,0,@JetBlue its always a pleasure ☺️,,2/18/2015 3:27,,Quito
5.68833e+17,0,1.0,Customer Service Issue,0.6735,Southwest,,noli528,,0,@SouthwestAir Flight to Nashville was Cancelled Flightled. How do we another flight? I've been trying to call & cannot get a human,,2/20/2015 10:01,"Nashville, TN",Central Time (US & Canada)
5.70268e+17,1,1.0,,,Delta,,terrybrokebad,,0,"More like BaeJet Airways, amirite?

“@JetBlue: @terrybrokebad Right back at ya!”",,2/24/2015 9:04,"Newcastle, Uk",Casablanca
5.68865e+17,1,0.642,,0.0,Virgin America,,notthatnathan,,0,@VirginAmerica I need you to follow back in order to DM.,,2/20/2015 12:09,"Portland, Maine",Eastern Time (US & Canada)
5.68968e+17,1,0.6531,,0.0,United,,Merrick757,,0,@united what time should I arrive at the airport for my 6:15 am domestic flight out of San Diego?,,2/20/2015 18:57,,
5.70222e+17,1,1.0,,,American,,RockUrHumanity,,0,"@AmericanAir @USAirways Yes, obviously! It just stinks that 4pm is the one option when she was supposed to fly at 7AM YESTERDAY.",,2/24/2015 6:01,East Coast/New England,Eastern Time (US & Canada)
5.68161e+17,1,1.0,,,Southwest,,Rickonia,,0,@SouthwestAir yall still fly in the cold right?,,2/18/2015 13:33,Zamunda ,Pacific Time (US & Canada)
5.69676e+17,0,1.0,Cancelled Flight,1.0,Southwest,,wdmichael3,,0,"But expect no help from ->@SouthwestAir <-.  Our flt was canx at the last minute for ""weather.""  We flew home on weatherless @united.",,2/22/2015 17:51,,Central Time (US & Canada)
5.70256e+17,0,1.0,Customer Service Issue,1.0,Southwest,,user47,,0,"@SouthwestAir Hey, friends. When I phone the A-list number your IVR hangs up on me. Multiple times. Not sure how to proceed?",,2/24/2015 8:16,"Lee's Summit, MO, @CityOfLS",Central Time (US & Canada)
5.6856e+17,1,0.3451,,0.0,US Airways,,RuelBass,,0,@USAirways we got our bags today. Thanks!,,2/19/2015 15:57,"ÜT: 41.233943,-74.3966664",Eastern Time (US & Canada)
5.68672e+17,0,0.6882,Customer Service Issue,0.3548,United,,Kimberlinho,,0,"@united thanks, I'm booked. Just spent an extra 7 hrs in the TEN w/ no explanation. Now flying middle seat to CHAR instead of Memphis.",,2/19/2015 23:24,,
5.69907e+17,1,1.0,,,American,,yourlocalnyer,,0,@AmericanAir flight 353,,2/23/2015 9:08,"Dallas, TX",Central Time (US & Canada)
5.70045e+17,2,1.0,,,Virgin America,,Nicsplace,,0,"@VirginAmerica @freddieawards Done and done! Best airline around, hands down!",,2/23/2015 18:19,Central Texas,
5.69623e+17,0,1.0,Late Flight,0.6597,American,,MatthewJMedlin,,0,"@AmericanAir 

Late Flight from phoenix, gave ticks away when arrived chicago, held bags hostage chicago, rented van drove to toledo. 5 hr drive.",,2/22/2015 14:22,"Rossford, Ohio",Atlantic Time (Canada)
5.6967e+17,1,0.6298,,,American,,georgetietjen,,0,@AmericanAir @superyan I did hear a last call for boarding of this flight when I was at JFK a few hours ago. good luck w/flights!,,2/22/2015 17:26,,
5.69852e+17,1,1.0,,,United,,D_WaYnE_01,,0,@united DM sent as requested. Make sure you follow back so you can DM me back. Thanks,,2/23/2015 5:32,,
5.69607e+17,0,1.0,Can't Tell,0.6598,American,,FvGrecia,,0,@AmericanAir I was flying from Ft Lauderdale FL to Seattle WA on the 02/28/2015 until the 03/03/2015 and they don't want to honor my flight.,,2/22/2015 13:18,,
5.70017e+17,1,0.6946,,0.0,Delta,,MCoveteur,,0,Oh yeah? RT @JetBlue: Our fleet's on fleek. http://t.co/FTv2NWWQF1”,,2/23/2015 16:26,"Valsayn, Trinidad",Quito
5.68662e+17,0,1.0,Flight Booking Problems,0.6841,Virgin America,,davidhfe,,0,@VirginAmerica WTF is happening in PDX Late Flight March such that one way from SFO is ~$550?,,2/19/2015 22:44,"San Francisco, CA",Pacific Time (US & Canada)
5.69998e+17,0,0.3598,Can't Tell,0.3598,Delta,,KvnLawrence11,,0,“@JetBlue: Our fleet's on fleek. http://t.co/7iM9rHIvyR” Plz stop,,2/23/2015 15:11,Connecticut,Central Time (US & Canada)
5.70092e+17,0,1.0,Lost Luggage,1.0,Southwest,,amymiller305,,0,@SouthwestAir way to fuck up and lose @c_istudios bags. My husband has no warm clothes and no equipment. #youdidit #notcool,,2/23/2015 21:24,South Florida ,
5.69601e+17,0,1.0,Flight Attendant Complaints,0.669,US Airways,,MikeisRichRich,,0,"@USAirways thanks to you, you have now incurred us approximately 2000 dollars in fees due to a staff members screw up.  #neveragain",,2/22/2015 12:55,,Eastern Time (US & Canada)
5.68087e+17,2,1.0,,,Southwest,,SuperB0wlTrophY,,0,@SouthwestAir thank you!!!,,2/18/2015 8:38,,
5.67793e+17,0,1.0,Late Flight,1.0,Delta,,stephyilmaz,,0,@JetBlue why are we delayed :( flight 1601,"[40.64656067, -73.78334045]",2/17/2015 13:09,Long Island,Pacific Time (US & Canada)
5.68589e+17,1,1.0,,,United,,yuethomas,,0,@united my partner and I booked individual reservations for same flight. I have Pr. Silver -- can he share my premier privileges somehow?,,2/19/2015 17:50,"San Jose, CA",Pacific Time (US & Canada)
5.69666e+17,2,1.0,,,American,,KellyOlexa,,0,@AmericanAir DONE!! thank you so much!!,,2/22/2015 17:13,"Chicago, IL",Central Time (US & Canada)
5.68088e+17,0,1.0,Customer Service Issue,1.0,United,,Z_J_M_,,0,@united there's no reason it should take 7-10 days to respond.,,2/18/2015 8:40,,Eastern Time (US & Canada)
5.69645e+17,0,0.7013,Lost Luggage,0.7013,Delta,,WyattTweets,,0,@JetBlue yes. They are working on it. Hoping bag is on the next flight and will deliver home...,,2/22/2015 15:47,New York,Eastern Time (US & Canada)
5.69767e+17,2,0.6651,,,Southwest,,slemus12,,0,@SouthwestAir you know what'd be beyond awesome? A pair of tickets to the @Imaginedragons show in ATL. A girl can dream #DestinationDragons,,2/22/2015 23:53,Georgia,Eastern Time (US & Canada)
5.69844e+17,1,0.6421,,0.0,US Airways,,daknadler,,0,@USAirways : Maybe You Should Drive #usairwaysfail,,2/23/2015 5:00,Jacksonville,Eastern Time (US & Canada)
5.68975e+17,1,0.6535,,0.0,Southwest,,mmillanjr,,0,@SouthwestAir it was 3472,,2/20/2015 19:27,,
5.68386e+17,0,1.0,Late Flight,1.0,US Airways,,CakeNDeath,,0,@USAirways plz plz plz hold 4438 to EYW. The 810 PHL >CLT is sooo Late Flight. Gonna miss the connection for @jabevan221 's 40th #GTH239,,2/19/2015 4:26,Old City Philly,
5.69956e+17,0,1.0,Lost Luggage,1.0,United,,juangarcia202,,0,"@united Heads up We didn't check 8 bags, 2 we checked arrived, those aren't claim #s for our 2. Other people's bags? http://t.co/dplQ3mhQGD","[19.43493094, -99.18877967]",2/23/2015 12:25,Mexico City,
5.688e+17,2,1.0,,,Southwest,,Sinatra1979,,0,@SouthwestAir Thank You. We'll be in touch! #MoveAboutTheCountry,,2/20/2015 7:52,Ohio (by way of Nebraska),Eastern Time (US & Canada)
5.67973e+17,1,0.6872,,,Delta,,JetBlueNews,,0,@JetBlue marks 15th birthday with 'Blumanity' paint job - @Dallas_News (blog) http://t.co/lFGR0Nifut,,2/18/2015 1:05,USA,Sydney
5.68958e+17,2,1.0,,,United,,ayangoswami,,0,@united. You guys made my day. Treated me well. Thank you!!!,,2/20/2015 18:20,"Hilton Head, SC",
5.69978e+17,1,0.6832,,,Southwest,,royvergara,,0,@SouthwestAir still there? I was posted up in Downtown waiting for y'all. On my way!,,2/23/2015 13:51,"Las Vegas, NV",Pacific Time (US & Canada)
5.69888e+17,0,0.8563,Late Flight,0.5938,US Airways,negative,ConstanceSCHERE,Late Flight,0,@USAirways Seriously doubt that as I am still sitting inside at the gate.,"[39.8805621, -75.23893393]",2/23/2015 7:52,"Boston, MA",Atlantic Time (Canada)
5.69476e+17,1,0.6721,,,United,,meigheyburn,,0,@united okay. Thanks.,,2/22/2015 4:38,"Akron, Ohio",Eastern Time (US & Canada)
5.68748e+17,0,1.0,Late Flight,1.0,United,,meredithstille,,0,"@united I'm counting on you, please don't let me down! #delayed #again #needtocatchmynextflight #alreadyrebookedonce",,2/20/2015 4:22,New Jersey,Eastern Time (US & Canada)
5.68595e+17,0,1.0,Can't Tell,0.6635,US Airways,,Danlarsonmpls,,0,@USAirways thank you for continuing to be the worst airline out. Didn't need that extra hour of sleep after 29 hours of travel anyway,,2/19/2015 18:15,Twin Cities,
5.68782e+17,2,1.0,,,Delta,,lunchforone,,0,@JetBlue perfect! Probably need some coffee to stay awake during the night ;),,2/20/2015 6:41,Germany ,Berlin
5.69938e+17,1,1.0,,,Delta,,mcmahon0074,,0,@JetBlue with 3 kids and 11 days 340 + doesn't work and it's months in advance,,2/23/2015 11:14,some where in massachusetts ,
5.69668e+17,0,1.0,Late Flight,1.0,US Airways,,bsniz,,0,@USAirways so you don't have a pilot now for #clt ✈ #ord for at least another hour. Why on earth would you board the plane? Makes no sense!,,2/22/2015 17:20,"Chicago, IL, USA",Eastern Time (US & Canada)
5.69723e+17,0,0.6882,Can't Tell,0.3441,United,,PopsCutrona,,1,@united quick (serious) question - any resources/ratings showing the quality of service is better than 8th place? http://t.co/deWIthPeW2,,2/22/2015 20:58,"San Francisco, Ca",Pacific Time (US & Canada)
5.70269e+17,0,1.0,Can't Tell,0.3478,United,,LarkAfterDark,,2,@united wont transfer flight ticket to accompany an 11 yr old who's active military mom had to have emergency brain surgery? WOW!!,,2/24/2015 9:09,Harrisburg,
5.6993e+17,0,0.6505,Can't Tell,0.6505,Delta,,JohnRHealey,,0,Do less please @JetBlue,,2/23/2015 10:39,DMV/CLE,Eastern Time (US & Canada)
5.67827e+17,0,0.6317,Flight Booking Problems,0.6317,United,,mortgagejake,,0,@united also why can't I pre-select seats on SFO->YYZ flight? I'm a Canadian Flight Booking Problems on http://t.co/aZltJhf7lv.,,2/17/2015 15:25,toronto,Atlantic Time (Canada)
5.69601e+17,0,1.0,Bad Flight,0.3688,American,,sa_craig,,0,"@AmericanAir and how is this not a mechanical issue? All evidence points to the idea that it’s the ILS at CLL at fault, not the weather.",,2/22/2015 12:53,"College Station, TX",Central Time (US & Canada)
5.69964e+17,0,1.0,Customer Service Issue,0.6905,American,,FNMacDougall,,0,"@AmericanAir I need to complain to AA, but the email form field doesn't allow enough characters for my complaint. Have a real email address?",,2/23/2015 12:57,"Los Angeles, CA",Pacific Time (US & Canada)
5.69948e+17,0,0.6535,Can't Tell,0.6535,Delta,,VisualQue,,0,Sir. RT @JetBlue: Our fleet's on fleek. http://t.co/F5IXyw8XyB,,2/23/2015 11:50,"Baltimore, Maryland",Atlantic Time (Canada)
5.67862e+17,2,1.0,,,United,,JackieFerrari3,,0,@united and they were traveling as guests of a mileage plus member using that members miles. Great customer service.,,2/17/2015 17:43,Irvine,
5.69864e+17,0,1.0,Late Flight,1.0,Delta,,SL_024,,0,"@JetBlue lol at your ""estimated departure time."" Plane hasn't even started boarding yet. You can't even get your delays right.",,2/23/2015 6:20,,Eastern Time (US & Canada)
5.69259e+17,0,0.6744,Flight Attendant Complaints,0.3375,United,,jcharvardapp,,0,@united no wheelchairs,,2/21/2015 14:15,,Atlantic Time (Canada)
5.70051e+17,0,1.0,Late Flight,1.0,United,,gguilber,,0,@united lots of reports of system failures delaying flights over the last week. Currently sitting on the tarmac at OGG for over an hour.,,2/23/2015 18:43,,
5.69321e+17,0,1.0,Lost Luggage,0.6484,Southwest,,scoobydoo9749,,0,@SouthwestAir finally boarded. Looks like I'll make it to my final destination but my baggage won't # baggagefail #bagsflyfreebutnotwithme,"[39.1765188, -76.6696894]",2/21/2015 18:20,"Tallahassee, FL",America/Chicago
5.67763e+17,0,1.0,Lost Luggage,1.0,US Airways,,MsAmanRm103,,0,@USAirways Waiting for my luggage on flight 1923. Is there a delay?,,2/17/2015 11:09,"Detroit, MI",
5.69958e+17,0,1.0,Late Flight,0.3444,US Airways,,FahadHassan,,0,@USAirways Don't blame it on weather. Rep at counter cost me entire day - not weather.  Printed Boarding Pass too Late Flight. #TakeResponsibility,,2/23/2015 12:33,Washington D.C.,Eastern Time (US & Canada)
5.70272e+17,0,1.0,Bad Flight,0.6481,Southwest,,Singal3,,0,"@SouthwestAir horrible experience, passenger of size was 1/3 in my seat, offered $50 voucher for this by Christine C http://t.co/1xzrK66wVQ",,2/24/2015 9:19,,
5.69609e+17,2,0.6778,,,Delta,,Ketzirah,,0,@JetBlue oh. And thank you for responding,,2/22/2015 13:27,"Washington, DC",Eastern Time (US & Canada)
5.69926e+17,0,1.0,Lost Luggage,1.0,US Airways,,Ward1987M,,0,"@USAirways Very frustrated, checked bag in Logan, was not given a luggage ticket,now luggage is lost & no ownership from @USAirways",,2/23/2015 10:24,,
5.69359e+17,0,1.0,Customer Service Issue,0.6507,Southwest,,abrandt88,,0,@southwestair I've been on hold for 2 hours to reschedule my Cancelled Flightled flight for the morning. What gives? I need help NOW,,2/21/2015 20:50,"Boston, MA",Eastern Time (US & Canada)
5.69503e+17,0,1.0,Can't Tell,0.6723,United,,szymanski_t,,0,@united I would never fly United Airlines again!,,2/22/2015 6:24,,Eastern Time (US & Canada)
5.68826e+17,1,0.3616,,0.0,US Airways,,lesliegudel,,0,@USAirways Nice try.  Doesn't apply to Philly.,,2/20/2015 9:33,"Berwyn, PA",Quito
5.69528e+17,0,1.0,Customer Service Issue,0.7013,US Airways,,smw04,,0,"@USAirways @msscottwg  ""That's unusual"" means we screwed up but will never admit to it!  #GoingForGreatnessFAIL",,2/22/2015 8:04,,Atlantic Time (Canada)
5.69716e+17,1,1.0,,,American,,TheByronCraig,,0,@AmericanAir flights out of Dallas on Tuesday are not going to be Cancelled Flightled correct?,,2/22/2015 20:30,Dallas | Los Angeles,Central Time (US & Canada)
5.69585e+17,2,0.6906,,0.0,Southwest,,Jesswhy,,0,"@SouthwestAir stewardess really funny! Now I could get the gent next to me to use some headphones, this would be the perfect flight!",,2/22/2015 11:51,,Pacific Time (US & Canada)
5.68594e+17,0,0.7141,Late Flight,0.7141,United,,J_Okayy,,0,"@united so our flight into ORD was delayed because of Air Force One, but the last flight to SBN is at 8:20, 5 mins from now we just landed.",,2/19/2015 18:13,,Eastern Time (US & Canada)
5.70039e+17,0,1.0,Lost Luggage,1.0,United,,Ted_Bray,,0,@United how do you lose a gate checked bag DEN to ORD? Direct flight. Ugh.,,2/23/2015 17:53,"Colorado Springs, Colorado USA",Mountain Time (US & Canada)
5.69256e+17,0,1.0,Bad Flight,0.3449,United,,ABBaitCo,,0,"@united what, you forgot to tell them the flight was coming... Thanks for allowing me to miss my connection",,2/21/2015 14:04,"Bethlehem, PA",Eastern Time (US & Canada)
5.69608e+17,0,1.0,Can't Tell,0.6706,Delta,,jessbutl,,1,@JetBlue Good perspective. If only this safety concern had been expressed at some point before I arrived at the airport. #communicationiskey,,2/22/2015 13:21,"Brooklyn, NY",
5.70281e+17,0,1.0,Customer Service Issue,1.0,American,,chone1984,,0,@AmericanAir pretty lame response to a two paged single spaced letter http://t.co/aCebo6ELPa,,2/24/2015 9:57,,Eastern Time (US & Canada)
5.69957e+17,1,0.6821,,0.0,United,,FlyEIA,,0,Thanks @united. @imran_r44 had a question about the wait time for baggage on UA6366,,2/23/2015 12:28,Edmonton International Airport,Mountain Time (US & Canada)
5.6961e+17,0,1.0,Cancelled Flight,1.0,American,,KyleKaplan,,0,@AmericanAir flight was Cancelled Flightled can you guys help?,,2/22/2015 13:29,"iPhone: 40.829401,-73.926223",Pacific Time (US & Canada)
5.69331e+17,0,1.0,Late Flight,1.0,United,,TimBouhour,,0,"@united boarding was decent, 3 useless agents that don't speak English (after 2.5hrs of hold) 6hrs of mech delay not so much",,2/21/2015 19:01,"Raleigh, NC",
5.69263e+17,0,1.0,Cancelled Flight,1.0,US Airways,,ElizabethFrayer,,0,@USAirways how is it that my flt to EWR was Cancelled Flightled yet flts to NYC from USAirways are still flying?,,2/21/2015 14:32,,
5.7016e+17,0,1.0,Customer Service Issue,0.6975,United,,Finrz,,0,"@united customer service is atrocious! You have disrupted my travel plans, you have lost my luggage and it is impossible to TALK TO A HUMAN",,2/24/2015 1:55,"iPhone: 55.946030,-3.189382",Hawaii
5.70146e+17,0,1.0,Cancelled Flight,0.3636,American,,Tumzine,,0,@AmericanAir I was rebooked on a flight that was too Late Flight for my connection!,,2/24/2015 0:57,,Dublin
5.69585e+17,0,0.6848,Customer Service Issue,0.3486,Delta,,canolibean,,0,@JetBlue should I bother contacting them? I already checked into my flight 😕,,2/22/2015 11:51,the burg nj,
5.70289e+17,1,1.0,,,Southwest,,unknownfilmaker,,0,"@SouthwestAir oh, is it only in Atlanta?",,2/24/2015 10:27,EVERYWHERE,
5.69927e+17,1,0.6686,,,Delta,,MenkTheDon,,1,Okay. RT @JetBlue: Our fleet's on fleek. http://t.co/6H5uEZH4cv,,2/23/2015 10:28,California ,Pacific Time (US & Canada)
5.69269e+17,2,1.0,,,United,,eotoro,,0,@united Kurt and the crew on UA1745 were amazing today. They made my son's birthday with their kindness. Hope to fly with them again soon!,,2/21/2015 14:55,"iPhone: 0.000000,0.000000",Central Time (US & Canada)
5.69954e+17,1,1.0,,,Southwest,,madisonisom,,0,"@SouthwestAir done. Sorry, I thought I was already.",,2/23/2015 12:16,"Birmingham, AL",Central Time (US & Canada)
5.68403e+17,1,0.657,,0.0,Southwest,,The_Real_INH,,0,@SouthwestAir when's the next deal going to happen a poor college student is trying to fly to Orlando instead of drive in August! Lol,,2/19/2015 5:34,Long Island,Central Time (US & Canada)
5.69665e+17,0,1.0,Can't Tell,0.6613,American,,vickie_frisbie,,0,@AmericanAir we are through. I can quit you. I am. The nonsense & lies are a colossal infringement you can no longer get away with,,2/22/2015 17:07,"Dallas, Texas",Mountain Time (US & Canada)
5.7013e+17,0,1.0,Cancelled Flight,0.6829,United,,lindaSWC,,0,@united completed form but doubt it's any use. UA doesn't care. 6 day vacation will now be 5. Sure UA won't feel responsibility for that...,,2/23/2015 23:55,,
5.68823e+17,0,1.0,Late Flight,1.0,Delta,,The_Radifier,,0,@JetBlue sis and 16 month old nephew are. Last nights flight and this am mega delayed. Now this evening's is starting w delays. Why?,,2/20/2015 9:22,"Arlington, VA",Atlantic Time (Canada)
5.69664e+17,0,1.0,Customer Service Issue,0.6987,American,,HaileyUrban,,0,@AmericanAir I have a Cancelled Flighted flight tomorrow morning and the 800 number did nothing! Please! I just want to go home!,,2/22/2015 17:05,,Alaska
5.68915e+17,0,0.6875,Can't Tell,0.3571,US Airways,,philCEP,,0,@USAirways it's not misjudging it's a deliberate strategy. Seen it multiple times on USAir. Makes staff life easier at expens of passengers,,2/20/2015 15:26,"Cambridge, MA",Hawaii
5.69843e+17,1,0.6458,,,US Airways,,PeterPiatetsky,,0,@USAirways thank you for the apology,,2/23/2015 4:56,Nebraska,Eastern Time (US & Canada)
5.6866e+17,2,1.0,,,United,,sigilgoat,,0,"@united i got it at the gate, thanks for checking!",,2/19/2015 22:33,fuckin portland ass oregon,Eastern Time (US & Canada)
5.68507e+17,1,1.0,,,Southwest,,MixMasterDJSrv,,0,"@SouthwestAir any idea if there will be any ""spring sales"" soon for travel from Late Flight August to early September? Going from PA to LAX.","[41.24222981, -77.02647239]",2/19/2015 12:25,"Williamsport, Pa",Eastern Time (US & Canada)
5.69957e+17,0,1.0,Late Flight,0.6422,Southwest,,arscolari,,0,@SouthwestAir is this a sick joke? #toyingwithouremotions,,2/23/2015 12:28,,
5.69284e+17,0,1.0,Customer Service Issue,0.6614,Delta,,SpedAdvocates,,0,@JetBlue what crew? No one here is helping.,,2/21/2015 15:52,"Wellesley, MA",Eastern Time (US & Canada)
5.69857e+17,1,0.6599,,,American,,letallec89,,0,@AmericanAir do you know if there is wifi on this flight? If so how much is it? Thank you :-),,2/23/2015 5:52,,
5.69494e+17,0,1.0,Late Flight,1.0,United,,_Charette_,,0,@united flight 403 is delayed 40 min bc a missing screw and were in danger of missing flight 6491,,2/22/2015 5:47,SE AZ By Way of HV,Mountain Time (US & Canada)
5.69934e+17,0,1.0,Lost Luggage,0.7078,American,,Gregm528,,0,@AmericanAir @USAirways you can help by now finding my baggage!!  Reply to me ASAP with who I can direct details to.,,2/23/2015 10:56,NY,Eastern Time (US & Canada)
5.70259e+17,1,1.0,,,American,,immz99,,0,@AmericanAir second pic from CDG?,,2/24/2015 8:27,Castellon & Daytona Beach FL,Paris
5.68533e+17,0,1.0,Customer Service Issue,1.0,United,,Caraba10,,0,"@united keeps delaying my flight, horrible customer service",,2/19/2015 14:11,,
5.68578e+17,0,1.0,Cancelled Flight,0.6547,Southwest,,looselydraped,,0,@SouthwestAir is seriously THE WORST. I don't remember the last time I or someone I knew had a flight that wasn't delayed / Cancelled Flightled / etc!,,2/19/2015 17:09,,Central Time (US & Canada)
5.70219e+17,1,1.0,,,American,,THE_amandajean,,0,@AmericanAir it's flight 5348,,2/24/2015 5:48,the one and only TEXAS!!!!,Mountain Time (US & Canada)
5.69719e+17,0,0.6579,Customer Service Issue,0.6579,American,,nrosenb1,,0,@AmericanAir @nrosenb1 it says changes can't be made online,,2/22/2015 20:42,,
5.69021e+17,0,1.0,Customer Service Issue,1.0,United,,danahajek,,1,@united so much for being here to help. Very disappointed in your customer service.,,2/20/2015 22:28,chicago IL,Central Time (US & Canada)
5.70302e+17,2,0.6652,,,US Airways,,RickAdamek,,0,@USAirways Well I did miss it. But gate agents had rebooked boarding pass waiting when I landed. Time for lunch & a beverage. Easy cheesy,"[33.43720156, -111.99928786]",2/24/2015 11:19,"Fort Mill, SC",Eastern Time (US & Canada)
5.69263e+17,0,1.0,Customer Service Issue,1.0,US Airways,,jeffpash,,0,@USAirways @AmericanAir Flight SF to NYC only made it to Philly. Ur customer service is telling me no refund for the last leg? #offensive,,2/21/2015 14:29,San Francisco,Pacific Time (US & Canada)
5.69692e+17,0,1.0,Customer Service Issue,1.0,Southwest,,GabiLieberman,,0,"@SouthwestAir I need to Cancelled Flight one leg of a flight, but can't seem to do this online. Been on hold on the phone for 10 minutes. Any help?",,2/22/2015 18:54,Chicago by way of California,Central Time (US & Canada)
5.69895e+17,0,1.0,Cancelled Flight,0.6703,American,,crazydavy12,,0,"@AmericanAir has the worst flights and customer service, this is the second time I've been Cancelled Flighted. Gotta pay for hotel and find rides now.",,2/23/2015 8:23,"College Station, Tx",Eastern Time (US & Canada)
5.7027e+17,0,1.0,Flight Attendant Complaints,0.6911,American,,rqualls,,0,@AmericanAir so you fail again flight to rdu sitting waiting on flight attendants. your logistics are not good,,2/24/2015 9:10,,
5.70237e+17,2,1.0,,,American,,JohnCFitness,,0,@AmericanAir simply amazing. Smiles for miles.Thank u for my upgrade tomorrow for ORD.We are spending a lot of time together next few weeks!,,2/24/2015 6:59,World Wide.,Pacific Time (US & Canada)
5.67801e+17,0,1.0,Can't Tell,0.6542,United,,judaline6,,0,@united can't believe United can't find someone to just simply check a seat back for a missing passport. Loved United but debating choice,,2/17/2015 13:40,,Quito
5.6949e+17,0,0.6552,longlines,0.3448,Delta,,BannMen,,0,"@JetBlue yes, they said the runway isn't ready and they're waiting for port authority to remove the snow and they are no where in sight.",,2/22/2015 5:33,,Quito
5.68484e+17,1,1.0,,,Southwest,,alexster4324,,0,@SouthwestAir can I get some luv with a fallow?,,2/19/2015 10:56,,
5.70299e+17,1,0.6681,,0.0,Southwest,,MarsalaHolla,,0,@SouthwestAir can you update me on the emergency landing in Jacksonville right now? #parentsonboard,,2/24/2015 11:08,,
5.70021e+17,0,1.0,Can't Tell,0.6816,US Airways,,mitchsunderland,,0,"Too little, too Late Flight. You suck RT @USAirways: @mitchsunderland Oh no, Mitchell. Our agents are happy to offer you available options.",,2/23/2015 16:44,"Florida Raised, NYC Based ",London
5.69963e+17,1,1.0,,,Delta,,heyheyman,,0,@JetBlue How do I know if my flight was deemed a dark flight?,,2/23/2015 12:52,"Boston, MA",Eastern Time (US & Canada)
5.69994e+17,1,0.6742,,0.0,United,,MisterDJW,,0,@united When will direct flights from Belfast Intl to Newark resume from their winter break? Thanks.,,2/23/2015 14:55,,
5.70182e+17,0,1.0,Lost Luggage,0.6673,American,,CamaroGuySteve,,0,@AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do......,,2/24/2015 3:22,,
5.69864e+17,0,0.7107,Customer Service Issue,0.7107,American,,SFaldon_Sports,,0,@AmericanAir But you called me - and hung up.,,2/23/2015 6:17,"Fort Smith, Ark.",Central Time (US & Canada)
5.69697e+17,0,1.0,Cancelled Flight,0.3646,US Airways,,RyanEthanBeard,,0,@USAirways Missed flight. Rude CSR. No flight till Tuesday. No answer on twitter. Help me out with a RT @pattonoswalt you're my only hope.,,2/22/2015 19:13,,
5.68722e+17,0,1.0,Late Flight,0.6733,United,,DT_Les,,1,"@united 2.5 hour delay, misplaced bag, poor communication, and the worse: unsympathetic, confrontational gate agent. Not cool!!!",,2/20/2015 2:42,,
5.69374e+17,0,1.0,Customer Service Issue,0.704,United,,L_Simmons,,0,"@united poor showing today, no assistance to passengers who mis connected due to maintenance and waiting for baggage",,2/21/2015 21:52,"Vancouver, BC",Eastern Time (US & Canada)
5.69631e+17,0,1.0,Lost Luggage,1.0,United,,liveitup09,,1,@united yes I have & they're unsure when it would come.This has never happened on any airline and my first time with @united #disappointed,,2/22/2015 14:53,,Atlantic Time (Canada)
5.68828e+17,2,0.6719,,,Delta,,Bkgirl_VSL,,0,@JetBlue totally would have.... but the outside view was even more camera ready haha #EvenMoreSpace #EvenMoreView http://t.co/dXuX6DBfd3,,2/20/2015 9:40,"Brooklyn, NY",
5.70081e+17,1,1.0,,,American,,Amrutafrika,,0,@AmericanAir sent,,2/23/2015 20:41,,
5.69251e+17,1,0.6665,,,US Airways,,PinkBird,,0,@USAirways this very pregnant lady's hoping &praying hubbys flight from BWI gets off the ground! I'd like him to get here before baby does!,,2/21/2015 13:43,,Mountain Time (US & Canada)
5.70271e+17,2,0.6421,,0.0,United,,discobiscuit63,,0,@united I flew United last month and the experience was AWESOME!,,2/24/2015 9:16,,Central Time (US & Canada)
5.68953e+17,2,1.0,,,United,,bakedstove,,0,"@united Both flights went great and improved my view of your airline, cheers! Flight attendents on UA1022 deserve a raise",,2/20/2015 18:00,"Boston, Massachusetts",Eastern Time (US & Canada)
5.70106e+17,0,1.0,Lost Luggage,1.0,American,,pattiylandry,,1,@AmericanAir it's not only my bag...it's the complete lack of respect when I called. I was hung up on. And it is my daughters bag,,2/23/2015 22:19,,Hawaii
5.69921e+17,2,0.6592,,,Delta,,CyntheaH,,0,@JetBlue you bet:),,2/23/2015 10:07,"Burlington, Vermont",Eastern Time (US & Canada)
5.70276e+17,0,0.361,Customer Service Issue,0.361,American,,mpresdenver,,0,@AmericanAir can u help rebook passenger via Twitter/DM.  Been on hold for 1.5 hours. Thanks!,,2/24/2015 9:35,"Denver, Colorado",Mountain Time (US & Canada)
5.67823e+17,0,1.0,Cancelled Flight,1.0,Southwest,,TinaIsBack,,3,@SouthwestAir I have had 4 flights Cancelled Flightled through yall!!!! Im sick of it 😠😠,"[40.65947097, -74.16982402]",2/17/2015 15:08,Nashville by way of New York,Central Time (US & Canada)
5.69642e+17,0,1.0,Flight Booking Problems,0.3546,American,,Cameratown,,0,@AmericanAir while I'm aggravated - shouldn't baggage fees disappear now that gas prices have dropped?,,2/22/2015 15:36,"Boston, MA",Eastern Time (US & Canada)
5.6883e+17,1,1.0,,,Southwest,,bluefig,,0,@SouthwestAir Maybe it is just a machine...,,2/20/2015 9:48,"camas, wa",Alaska
5.69735e+17,1,0.6977,,0.0,American,,ElgortA,,0,@AmericanAir I was on a flight for tomorrow and my reservation is coming up.  Help me!,,2/22/2015 21:44,,
5.67729e+17,0,1.0,Customer Service Issue,0.6275,US Airways,,itsjustdoc,,0,@USAirways thank you for blowing my vacation. Couldn't get me anywhere today to make my reservation and also lost 2 bags of mine!,,2/17/2015 8:55,Ohio,Quito
5.68526e+17,0,1.0,Can't Tell,0.6682,United,,AgrippaInTheAir,,0,"@united Club DEN, East or West, both are disgusting. http://t.co/XijYrPsLZK",,2/19/2015 13:43,,
5.69892e+17,0,1.0,Customer Service Issue,0.6526,US Airways,,tannapistolis,,0,@USAirways congrats on treating your customers the worst way possible. I know plenty of other ppl who have had horrible experience w you too,,2/23/2015 8:11,,Eastern Time (US & Canada)
5.69936e+17,1,1.0,,,Delta,,uKnowMySteez,,1,😐 “@JetBlue: Our fleet's on fleek. http://t.co/QavvlAXLkl”,,2/23/2015 11:04,MPLS,Central Time (US & Canada)
5.69993e+17,0,1.0,Customer Service Issue,1.0,American,,GREATNESSEOA,,0,@AmericanAir @USAirways I've tried to be understanding and let you handle the situation but I guess I was wrong about that,,2/23/2015 14:51,McKinney TX,
5.69986e+17,0,1.0,Lost Luggage,0.6699,US Airways,,Gregm528,,0,@USAirways your lack of customer service has shined. I need you to step up and get my lost baggage to delta. So they can return it to me.,,2/23/2015 14:25,NY,Eastern Time (US & Canada)
5.69749e+17,0,1.0,Cancelled Flight,1.0,Southwest,,RyanMoore91,,0,"@SouthwestAir Cancelled Flightled my flight, rescheduled to EWK gave me a pseudo-voucher that directed me to the worst @daysinn in existence. #fail",,2/22/2015 22:40,"College Park, MD",
5.69599e+17,0,1.0,Late Flight,0.6658,United,,poweroflindsey,,0,"@united missing my amazing us bank work conference, not ok.  What do I do now?????","[39.8586566, -104.6718497]",2/22/2015 12:45,Ft Collins ,
5.68996e+17,0,1.0,Late Flight,1.0,US Airways,,SweetingR,,0,@USAirways I have a story for you. It starts with a two hour delayed flight that makes me miss my connection in Miami.,,2/20/2015 20:50,"Asheville, NC",Eastern Time (US & Canada)
5.69646e+17,0,0.7007,Late Flight,0.7007,US Airways,,DaniLew_1,,0,@USAirways no word on delay reasons @LGB but Twitter is aflame with flight tracking computer crash. Rumors. True or Not?,,2/22/2015 15:52,"Virginia, USA",Eastern Time (US & Canada)
5.69944e+17,0,1.0,Lost Luggage,1.0,American,,MikeThomas_Says,,0,"@AmericanAir ""bag has not yet been located"". Again, 5th time I've checked it. How can tracking my bag be this hard for your system?",,2/23/2015 11:38,DC,
5.69604e+17,1,1.0,,,US Airways,,HybridMovementC,,0,@USAirways  Mad love http://t.co/4ojrSDWPkK NYC-,,2/22/2015 13:06,"everywhere, all the time.",
5.69258e+17,2,1.0,,,United,,KristinMcNeil,,0,@united thank you for compensating us for our 4 lost bags. We will fly with you again! #UnitedAirlines,,2/21/2015 14:10,"Minnesota, USA",Central Time (US & Canada)
5.69963e+17,2,1.0,,,American,,AJerbearAffair,,2,@AmericanAir Hey Becky Piela at the Orange County airport has been really kind and helpful with rescheduling our flight!,"[33.66642719, -117.88328444]",2/23/2015 12:51,DC/OKC,Central Time (US & Canada)
5.69596e+17,0,1.0,Damaged Luggage,0.6501,Virgin America,,khartline,,0,.@VirginAmerica I don't understand why you need a DM to give me an answer on if you have a damaged luggage policy.,,2/22/2015 12:34,Las Vegas,Pacific Time (US & Canada)
5.69947e+17,0,1.0,Late Flight,1.0,United,,ClarkeTheSpark,,0,@united Flight UA1270 is descending into farce and we haven't left EWR yet. Is this going to get any worse?,,2/23/2015 11:48,"Brighton, UK",
5.69896e+17,0,1.0,Lost Luggage,0.6743,US Airways,,Andyba25,,0,@USAirways no you call me.,,2/23/2015 8:27,South,
5.6996e+17,0,1.0,Lost Luggage,0.6562,United,,xThePro,,0,@united have been waiting 2 days for my military bags from an airport 3 hours away from me. Horrible.,,2/23/2015 12:42,with my brothers,Mountain Time (US & Canada)
5.70018e+17,0,1.0,Late Flight,1.0,American,,nf14jk,,0,@AmericanAir improve Envoy's performance.  5th trip through ORD in 2015 I've been delayed for hours because of Envoy.  I could drive faster!,,2/23/2015 16:29,,
5.68818e+17,2,0.6641,,0.0,United,,redirsrm,,0,@united love being told you would issue a refund when you couldn't get us out of the way of a hurricane to have it denied,,2/20/2015 9:02,,Eastern Time (US & Canada)
5.67826e+17,0,1.0,Can't Tell,0.6392,United,,gpalcher,,0,"Hypocrisy RT @united @gg8929 I'm sorry, we're not able to offer a full refund because the exchange rate is not what you were hoping for. ^KP",,2/17/2015 15:20,✈,Eastern Time (US & Canada)
5.69016e+17,0,1.0,Late Flight,1.0,US Airways,,scottydont11,,0,@USAirways Not only did u lose the flight plan! Now ur flight crew is FAA timed out! Thx for havin us sit on the tarmac for an hr! #Pathetic,,2/20/2015 22:09,"El Paso, TX",Mountain Time (US & Canada)
5.67738e+17,2,0.679,,,US Airways,,mnardini1,,0,@usairways #crew keeping safety top of mind in CLT. http://t.co/a0YoSJHZMc,,2/17/2015 9:29,DC,Eastern Time (US & Canada)
5.68153e+17,0,1.0,Flight Booking Problems,0.6606,United,,herestorian,,0,"@united Flight was overbooked! Was offered voucher to wait & take another flight. Gate agent switched me over, retracted voucher offer.",,2/18/2015 13:00,,
5.69599e+17,0,0.7257,Flight Attendant Complaints,0.3919,American,,otisday,,0,@AmericanAir @yvonneokaka When do I get my personal response and apology for your crew's having forgotten to load baggage onto my flight?,,2/22/2015 12:45,Pekin,Eastern Time (US & Canada)
5.67923e+17,0,1.0,Can't Tell,1.0,US Airways,,KristenElysse,,0,@USAirways Fuck you,,2/17/2015 21:46,Toronto,Quito
5.70031e+17,0,1.0,Lost Luggage,1.0,United,,tpensari,,0,@united well someone should tell that to the employees at the Denver baggage claim. Still no bag!!!!,,2/23/2015 17:22,,
5.69524e+17,0,1.0,Cancelled Flight,1.0,United,,czamkoff,,0,"@united I did already rebook, and now I will miss my first appointments in London tomorrow morning. Thanks for ruining my trip - AGAIN!",,2/22/2015 7:47,,
5.69247e+17,0,1.0,Lost Luggage,1.0,United,,thebadvillain,,0,@united great job losing one of my six bags on a direct flight.  Don't know how you manage to do it.,,2/21/2015 13:26,,
5.68198e+17,1,1.0,,,Delta,,BeautifulLifePD,,0,@JetBlue 6am Austin to JFK,"[40.51270596, -74.48509319]",2/18/2015 15:58,"Austin, TX",Quito
5.69559e+17,0,1.0,Late Flight,1.0,United,,LMSNaomi,,0,"@united hi yes need a free hotel stay in Honalulu due to 4 hour delayUA53, since we will miss our second flight to Kauai",,2/22/2015 10:05,deep in the ❤ of Texas...,Atlantic Time (Canada)
5.68935e+17,0,1.0,Customer Service Issue,0.6687,US Airways,,jswem25,,0,@USAirways  2 hours on hold and issue still not resolved. hope to make my flight in 12 hours. for every minute of talk = 20 minutes of hold,,2/20/2015 16:49,,
5.68207e+17,1,1.0,,,Delta,,jadidheart,,0,@JetBlue  anywhere... away from this snow globe to warmth sand and palm trees..,,2/18/2015 16:35,,
5.69652e+17,0,0.6708,Cancelled Flight,0.6708,American,,McKennon,,0,@AmericanAir Flight's Cancelled Flightled. Website says to call phone number.Phone says to check online.  How am I supposed to get some help?,,2/22/2015 16:15,,Atlantic Time (Canada)
5.67837e+17,2,0.6544,,,Delta,,TSAmedia_RossF,,0,@JetBlue And we are glad to see what is going on and fix! @ProfessorpaUL15: please DM me your confirmation # so we can check.,,2/17/2015 16:03,"Washington, D.C.",Eastern Time (US & Canada)
5.67881e+17,2,1.0,,,Southwest,,GUbball05,,0,@SouthwestAir Got it covered. Thanks!,,2/17/2015 18:57,CO to CA,Pacific Time (US & Canada)
5.68064e+17,0,1.0,Late Flight,1.0,US Airways,,DustyJonas,,0,@USAirways any word on flight 1748 getting out of DFW in the near future? Stuck on plane at gate for over an hour,,2/18/2015 7:06,"Dallas, TX",Central Time (US & Canada)
5.69999e+17,1,0.6575,,,American,,NRellas,,0,@AmericanAir amen!,,2/23/2015 15:15,Boston,Atlantic Time (Canada)
5.69614e+17,0,1.0,Customer Service Issue,1.0,US Airways,,_Leycar,,0,@USAirways has the WORST customer service and their flights are always delayed,,2/22/2015 13:47,,Eastern Time (US & Canada)
5.6806e+17,2,0.6573,,,Southwest,,ChrisWinn211,,0,@SouthwestAir Thank you!,,2/18/2015 6:48,"Worcester, MA ",Eastern Time (US & Canada)
5.68955e+17,0,0.6652,Bad Flight,0.3446,Delta,,TumbaSherman,,2,@JetBlue love you guys. You know that. But I paid for prem. wifi toplay @vainglorygame. No go. Ping terrible / up too http://t.co/CmjRIWOP7O,,2/20/2015 18:08,Ft. Lauderdale,Eastern Time (US & Canada)
5.70283e+17,0,1.0,Cancelled Flight,0.6716,United,,kevintgarner,,0,@united A refund and flight vouchers or another flight on a different airline at your expense for today. 8 hour drive is very inconvenient,,2/24/2015 10:05,"Kansas City, MO",Central Time (US & Canada)
5.68852e+17,2,1.0,,,Southwest,,MehtaGoesMeta,,0,"Thank you for your help, Shannon! Great customer service, @SouthwestAir.",,2/20/2015 11:18,"Astoria, New York",Eastern Time (US & Canada)
5.69565e+17,1,0.6424,,0.0,US Airways,,Hawaii_brown,,0,@USAirways flights to Dfw Cancelled Flightled today?,,2/22/2015 10:32,violet crown,Central Time (US & Canada)
5.68356e+17,1,0.6955,,0.0,United,,devonmonique,,0,@united I live abroad and am Flight Booking Problems flights for when I come visit the states :(,"[13.71241507, 100.60468537]",2/19/2015 2:25,"shanghai, china. ",Wellington
5.69202e+17,0,1.0,Can't Tell,0.6408,United,,JoeSchmuck,,0,"Meanwhile, they fucked my flight. @united: The festivities are already in full swing at the United Fairway Club, overlooking the 17th hole..",,2/21/2015 10:26,San Francisco,Pacific Time (US & Canada)
5.69504e+17,0,1.0,Lost Luggage,1.0,United,,Therobertlewin,,0,@united @delta lost my luggage from ATL to  hdn luggage in denver and said @united will deliver my luggage to HDN airport claim# hdndl11785,,2/22/2015 6:29,,
5.69557e+17,0,0.6571,Customer Service Issue,0.6571,US Airways,,swierczawack,,0,@USAirways is the @comcast of airlines #2hrs35minOnHold,,2/22/2015 9:58,"Newark, DE",Central Time (US & Canada)
5.69671e+17,2,1.0,,,Delta,,twofishtacos,,0,@JetBlue thanks for the quick response! Fingers crossed the plane gets here then,,2/22/2015 17:33,New York City,Eastern Time (US & Canada)
5.68528e+17,1,0.6723,,0.0,Delta,,beantoon,,0,@JetBlue what is the Mosiac 800 #?,,2/19/2015 13:49,"Plymouth,  MA",
5.69889e+17,1,1.0,,,American,,melisaray,,0,@AmericanAir can you tell me why flight 1542 from dfw to phl was Cancelled Flightled for tomorrow?,,2/23/2015 7:58,"Austin, TX",Central Time (US & Canada)
5.70004e+17,0,1.0,Customer Service Issue,0.6697,United,,BrittanyWolgast,,0,@united I am signed up for notifications. This is the first trip I was not updated on. Not sure why this happened.,,2/23/2015 15:36,,Central Time (US & Canada)
5.68524e+17,0,0.6688,Flight Booking Problems,0.3526,Southwest,,Annabelle439,,0,@SouthwestAir Flight Booking Problems all my Late Flight summer travel! Did the AUS-CUN direct flight disappear?,,2/19/2015 13:34,New York City,Quito
5.6974e+17,0,1.0,Late Flight,1.0,American,,daviddtwu,,0,@AmericanAir Your agent sent our family on 3 diff planes to dfw that were as Late Flight due to delay as the Cancelled Flighted plane that started this #fail,,2/22/2015 22:07,"dallas, TX",
5.6795e+17,0,1.0,Can't Tell,0.6633,United,,CWWMUK,,0,@united I have received one previously on the 11th having checked. Odd as you said there was no complaint associated with my e-mail?,,2/17/2015 23:33,North West of England,
5.69528e+17,0,1.0,Customer Service Issue,0.6558,US Airways,,bhick1a,,0,"@USAirways how aggravating, zone 5 boarded, overhead empty but forcing bag check. Better not loose bag again! flt1727 http://t.co/w3XS6TVpZg","[39.87309176, -75.24413798]",2/22/2015 8:05,"Pennsauken, NJ",Eastern Time (US & Canada)
5.70121e+17,0,1.0,Flight Attendant Complaints,0.3474,United,,CellucorJulio,,0,"@united nope, they told us it was time for them to go home and to sleep at the airport. Even though they assured us we would get a room...",,2/23/2015 23:21,CORGaming@cellucor.com,Central Time (US & Canada)
5.67667e+17,1,1.0,,,Delta,,BritishAirNews,,0,"@JetBlue CEO weighs profits, flyers - @ChronicleHerald (registration) http://t.co/l2n0egHdgn",,2/17/2015 4:50,UK,Sydney
5.68425e+17,0,1.0,Flight Attendant Complaints,0.6531,Delta,,yippersNY,,0,"@JetBlue No, he didn't have more info. I was more infuriated by the way previous rep treated me. how she can possibly work as a JetBlue rep?",,2/19/2015 7:00,,
5.69764e+17,0,1.0,Bad Flight,1.0,Delta,,Matt_Herrera415,,0,@jetblue terrible landing on 915,,2/22/2015 23:41,SF,Pacific Time (US & Canada)
5.70045e+17,0,1.0,Bad Flight,0.6392,United,,Nikki62878,,1,"@united is horrible!! They lost our carseat and expect us to use a loner carseat, safety regulations say it's illegal to use a used car seat",,2/23/2015 18:18,,
5.69927e+17,0,1.0,Bad Flight,0.6484,US Airways,,marvinatorsb,,0,"@USAirways horrible service, wrong plane arrived, many confirmed passengers could not get on flight we paid for due to lack of seats flight",,2/23/2015 10:28,,
5.6822e+17,0,1.0,Damaged Luggage,0.6773,Delta,,edgarsantana,,0,@JetBlue I just submitted feedback for you @gripeo. Not a good way 2 handle baggage or customers: http://t.co/F6COpX1Fvj,,2/18/2015 17:26,"ÜT: 40.96513,-73.872957",Eastern Time (US & Canada)
5.68753e+17,0,1.0,Customer Service Issue,1.0,United,,Gadgetakis,,0,@united I had the worst customer experience at Houston intl airport... Your ground support even for @staralliance members is a nightmare,,2/20/2015 4:43,"38.04591,23.769275",Athens
5.69103e+17,0,1.0,Customer Service Issue,1.0,US Airways,,kidchorusteach,,0,@USAirways no online clearly states I can NOT- It says to call res. I already explained that.,,2/21/2015 3:56,,Eastern Time (US & Canada)
5.68591e+17,0,1.0,Customer Service Issue,1.0,Delta,,peter_w_ryan,,0,@JetBlue @lopezlaymari what a patronizing response to a legitimate issue,,2/19/2015 18:01,Montreal,Eastern Time (US & Canada)
5.69664e+17,0,0.6896,Late Flight,0.6896,American,,quadbaconHD,,0,@AmericanAir finally about to take off! Thanks for the customer service by the g8 reps @ c17 @ CTL. Any idea what caused the system failure?,"[35.20493157, -80.92540817]",2/22/2015 17:03,"Jacksonville Beach, Florida ",Central Time (US & Canada)
5.70239e+17,1,0.6623,,0.0,Delta,,BlackeyeBandit,,0,@JetBlue just leave certain things to the kids.,,2/24/2015 7:10,l be where l'm at,London
5.68786e+17,1,0.6544,,,United,,lskingdavis,,0,"@united yes. Houston Int'l, Bush.",,2/20/2015 6:55,,
5.69506e+17,0,1.0,Customer Service Issue,0.6316,Delta,,davisesq212,,0,@JetBlue why don't YOU tell them to update the boards?!,,2/22/2015 6:37,New York City,Eastern Time (US & Canada)
5.69609e+17,0,0.6545,Bad Flight,0.3335,United,,timdrewitt,,0,@United Personal Device Entertainment system is great but with app crashing every 10/15 mins I'm glad it's free for now.,,2/22/2015 13:25,Aylesbury United Kingdom,London
5.68553e+17,1,1.0,,,Southwest,,AgroEquipment,,0,@SouthwestAir to the rescue. Sundown in Chicago. Next stop San Antonio! http://t.co/rQBpmwETtq,,2/19/2015 15:28,"Uvalde, TX",Central Time (US & Canada)
5.70308e+17,1,1.0,,,US Airways,,AshleyKAtherton,,0,@USAirways never received such horrible service or treated so poorly as Richard P. today. No excuse for attitude & ripping up our tickets!,,2/24/2015 11:43,,Central Time (US & Canada)
5.70195e+17,0,1.0,Customer Service Issue,1.0,American,,jhamby1,,0,"@AmericanAir Uwon't allow me2make changes online, force me2sit thru excess phone wait times&still insist charging crazy fees. Thats service?",,2/24/2015 4:16,"Winston-Salem, NC",Eastern Time (US & Canada)
5.70279e+17,1,1.0,,,US Airways,,AshleyKAtherton,,0,@USAirways and now you can't even accommodate us by letting us fly in to another airport?! Horrible service for your fault!!!,,2/24/2015 9:47,,Central Time (US & Canada)
5.68559e+17,0,1.0,Bad Flight,0.699,Delta,,superhilarious,,0,@JetBlue :/ he was trying to take stuff from the under the seat in front of him and bugging out throughout the flight. Didn't feel safe.,,2/19/2015 15:52,,Central Time (US & Canada)
5.69626e+17,0,0.6564,Late Flight,0.6564,American,,realfrecks,,0,".@AmericanAir: the best the agent could do is put me on a flight arriving tomorrow afternoon, with a six hour layover.",,2/22/2015 14:31,"New York, NY",Atlantic Time (Canada)
5.69259e+17,0,1.0,Late Flight,0.3627,United,,BVSCAPE,,0,@united the nightmare continues... http://t.co/TsvgbrL15f,,2/21/2015 14:15,,Eastern Time (US & Canada)
5.68816e+17,2,1.0,,,Virgin America,,thecompostcook,,0,@VirginAmerica loved it. Can't wait for Monday's return flight... Mostly just to watch the inflight safety video again. #sorrynotsorry,"[37.77465018, -122.44032176]",2/20/2015 8:53,"New York, NY",Eastern Time (US & Canada)
5.68256e+17,0,1.0,Late Flight,0.6826,US Airways,,cnichols9,,0,@USAirways 3 delays 2 Cancelled Flightlations a double layover and 72 hours Late Flightr....could I at least get extra dividend miles?,,2/18/2015 19:48,Georgia,
5.67856e+17,1,0.6429,,0.0,US Airways,,unpredictaylor,,0,@USAirways I just hope that pilot had a good day off,,2/17/2015 17:19,,Atlantic Time (Canada)
5.69639e+17,1,1.0,,,US Airways,,mattsmith1868,,0,@USAirways what's going on in CLT?,,2/22/2015 15:24,SC,
5.68641e+17,0,0.6566,Lost Luggage,0.6566,United,,Ro_S,,0,@united - Thanks. Formed submitted. I'm not betting someone would be honest enough to turn it in though...,,2/19/2015 21:18,IL,Central Time (US & Canada)
5.70297e+17,2,1.0,,,American,,rakugojon,,0,@AmericanAir got back eventually! Was a rollercoaster. Once I got to the airport & got to speak to someone things got fixed very quick.,,2/24/2015 10:59,San Francisco,London
5.69948e+17,2,0.383,,0.0,Delta,,CantBeJohn,,0,Power Moves RT @JetBlue: Our fleet's on fleek. http://t.co/t9s68korSN,,2/23/2015 11:51,,Eastern Time (US & Canada)
5.68136e+17,0,1.0,Lost Luggage,1.0,US Airways,,tannapistolis,,0,@USAirways I've done everything. Still no luck in finding my bag. I don't understand how my bag could have been misplaced. Very upsetting.,,2/18/2015 11:53,,Eastern Time (US & Canada)
5.67846e+17,0,1.0,Bad Flight,1.0,Delta,,DonnellyVJ,,0,@JetBlue the whole plane. Hoping for better luck on the return flight Sunday.,,2/17/2015 16:40,,
5.70088e+17,0,1.0,Cancelled Flight,1.0,American,,H00SIERB0Y,,0,@americanair flight veers off icy runway at @dfwairport. Most DFW flights Cancelled Flighted Mon http://t.co/Q37pOWn6uv @Cowboycerrone figures right?,,2/23/2015 21:07,,Arizona
5.6886e+17,0,0.6545,Cancelled Flight,0.3306,United,,Scottsimanek,,0,@united UA1023 sitting on Tarmac at ORD when there are visibly gates open. Reassign our gate.,,2/20/2015 11:50,,
5.67882e+17,0,1.0,Cancelled Flight,1.0,Southwest,,ericcox122685,,0,@SouthwestAir I did ....it's just been such a disheartening experience for me and my family...and a lot of taxi money wasted.,,2/17/2015 19:02,,Central Time (US & Canada)
5.69885e+17,0,0.6966,Can't Tell,0.3614,American,,ponchodeanda,,0,@AmericanAir can you?,,2/23/2015 7:41,prensa: @talentolatinotv,Eastern Time (US & Canada)
5.69604e+17,2,1.0,,,Delta,,djchupy,,0,@JetBlue thank you guys! You are the best! 🙌✈️,,2/22/2015 13:04,"Miami, FL",Central Time (US & Canada)
5.68269e+17,0,1.0,Flight Attendant Complaints,0.6943,Delta,,heyheyman,,0,@JetBlue Every crew member I dealt with in Orlando was incredibly rude. I'm actually pretty disgusted with JetBlue right now.,,2/18/2015 20:42,"Boston, MA",Eastern Time (US & Canada)
5.68983e+17,2,1.0,,,Delta,,corradokid,,0,@JetBlue @FerrisSalameh Love JetBlue's speedy Twitter customer service.,,2/20/2015 19:59,"New York, NY",Eastern Time (US & Canada)
5.70192e+17,1,0.6667,,,Delta,,rkflyga,,2,@JetBlue now out of A gates and into main terminal @ DCA. @NATCA members keeping watch from ATCT. #avgeek http://t.co/hPsiEaokwh,,2/24/2015 4:04,KFDK,Eastern Time (US & Canada)
5.69957e+17,0,1.0,Customer Service Issue,1.0,American,,elwoodblues77,,0,@AmericanAir will do on another airline that's more accommodating of its customers. Unable to simply change passengers with notice is simply,,2/23/2015 12:27,Dallas,
5.69657e+17,0,1.0,Late Flight,0.6596,American,,Durrant71,,1,"@AmericanAir here we go again #aa106 ""Plane not ready"". Are we going to find the crew run out of time again like last night #shortstaffed",,2/22/2015 16:36,"Canterbury, Kent",Amsterdam
5.69644e+17,2,0.6893,,0.0,United,,__XT,,0,@united thanks for updating me about the 1+ hour delay the exact second I got to ATL. 🙅🙅🙅,,2/22/2015 15:43,,Eastern Time (US & Canada)
5.67848e+17,0,1.0,Late Flight,0.6599,US Airways,,mttdprkr,,0,@USAirways 4 hours... 4 hours... FOUR HOURS.  It's like this is a joke to you.,,2/17/2015 16:47,"Vancouver, WA",Pacific Time (US & Canada)
5.68896e+17,0,1.0,Can't Tell,0.6808,US Airways,,chrisseifert83,,0,@USAirways @AmericanAir can someone please tell me who I have to talk to #getittogether #findurgrip,,2/20/2015 14:10,"Stamford, Ct",Eastern Time (US & Canada)
5.67856e+17,0,1.0,Customer Service Issue,0.6701,US Airways,,MelJintheUSA,,0,"@USAirways I'm on the flight, finally in the air. Not enough food to feed customers. No movie or entertainment on a 5 hr flight.",,2/17/2015 17:21,,Eastern Time (US & Canada)
5.69723e+17,2,0.6594,,0.0,American,,whyemes,,0,@AmericanAir Thanx for replying. DM sent,,2/22/2015 20:59,,
5.69503e+17,0,1.0,Late Flight,0.6774,United,,kaf_silva,,0,@united I am still in the airport waiting for my flight.,,2/22/2015 6:24,,
5.68079e+17,0,1.0,Cancelled Flight,0.6717,US Airways,,Barrkari,,0,"@USAirways flight today showing on time online, not able to check in. Called & told was Cancelled Flightled, put on hold over an hr ago. Help?",,2/18/2015 8:07,,
5.69168e+17,0,1.0,Cancelled Flight,1.0,Delta,,thisismysound,,0,@JetBlue waiting for a flight to FL for 1/2 marathon tmrw 4 charity. U bumped us 2a Late Flightr flight & then Cancelled FlightLED IT. How can you fix this?,,2/21/2015 8:15,DC,Quito
5.6918e+17,2,1.0,,,United,,grahamh00,,0,@united you're good. Thank you!,,2/21/2015 9:00,"Enfield, CT",Eastern Time (US & Canada)
5.69724e+17,0,1.0,Customer Service Issue,0.6477,United,,ljtypes,,0,@united and was told that its been the case for weeks but is still not resolved.,,2/22/2015 21:02,H-town,
5.68808e+17,0,1.0,Customer Service Issue,1.0,United,,caitlingshaw,,0,@united your customer service is terrible,,2/20/2015 8:21,"Columbus, Ohio",Eastern Time (US & Canada)
5.70185e+17,1,1.0,,,US Airways,,ToxicLayge,,0,@USAirways I am a UK citizen. Is there a UK number I could try?,,2/24/2015 3:35,,London
5.68814e+17,1,0.648,,,US Airways,,nanceebing,,0,@USAirways thanks is there a beareavement discount anymore or not should I just book online,,2/20/2015 8:47,south beach/ LA / NC,Eastern Time (US & Canada)
5.69542e+17,1,1.0,,,Delta,,JaredLogan,,0,@JetBlue don't I always?,,2/22/2015 9:01,"New York, New York",
5.69946e+17,0,1.0,Customer Service Issue,1.0,American,,mcconnell_km,,0,@AmericanAir Unbelievable that I cannot even wait on hold to speak to a human being to resolve my issue!!!!!!!! The system simply hangs up!,,2/23/2015 11:44,Chicago!,Central Time (US & Canada)
5.67738e+17,0,1.0,Customer Service Issue,0.346,Southwest,,leahennessy,,0,"@SouthwestAir why are flights still getting out of Logan now? You couldn't manage to get one out at 6 AM, when it wasn't snowing!",,2/17/2015 9:31,"Cambridge, MA",
5.6969e+17,0,1.0,Lost Luggage,1.0,American,,RachaelKasper,,0,@AmericanAir delta rerouted 6 of my bags onto aa977 MIA-CUR. How can I see if they made it onto the flight?,,2/22/2015 18:48,,
5.68062e+17,1,1.0,,,US Airways,,RoryPhilbin1,,0,@USAirways I recently moved and got a new license and when I booked my flight a months ago I used my old license do I need to change that?,,2/18/2015 6:58,NYC/London ,
5.69603e+17,0,1.0,Can't Tell,0.6705,Delta,,arthurhasher,,0,"@JetBlue You never got my wife to her destination and you expect a $75.00 ""goodwill credit"" will  make everything hunky-dory. You blew it.",,2/22/2015 13:01,Long Island - Arizona ,
5.70031e+17,2,1.0,,,Southwest,,Pisces37inDC,,0,@SouthwestAir is my favorite airlines. I've never had issues with them. Plus there crew is entertaining.,,2/23/2015 17:23,Somewhere mind in my business,Eastern Time (US & Canada)
5.6925e+17,1,0.6947,,,US Airways,,RaulFNYC,,0,@USAirways Ok Thanks,,2/21/2015 13:40,GLOBAL CITIZEN,Atlantic Time (Canada)
5.69673e+17,2,1.0,,,Delta,,nooshies,,0,@JetBlue you're still the best,,2/22/2015 17:38,"Boston, MA",Eastern Time (US & Canada)
5.69968e+17,1,1.0,,,Southwest,,DavidAlfieWard,,0,"@SouthwestAir hi guys, do you have a general enquires email address please? Thanks David.",,2/23/2015 13:12,London UK & USA,
5.68944e+17,0,1.0,Bad Flight,0.3748,United,,xVanDanx,,0,@united made me remove 1 pound from my checked bag otherwise they would charge me $200. Loyal flier for 10 years - time for change.,,2/20/2015 17:23,Silver Spring,Eastern Time (US & Canada)
5.69821e+17,0,1.0,Customer Service Issue,0.6459,American,,harshdouble,,0,@AmericanAir #worstcustservice you should have contingency plans for extra workers during bad weather. 4+ hours hold #ridiculous,,2/23/2015 3:28,,
5.68962e+17,0,1.0,Late Flight,1.0,Delta,,tsmit,,0,@JetBlue whats going on with flight 2034.  Delayed beyond 834.  Shouldnt thre flights switch at that point?,,2/20/2015 18:33,"Boston, MA",Eastern Time (US & Canada)
5.69599e+17,0,1.0,Customer Service Issue,0.6599,American,,otisday,,0,"@AmericanAir @brewcrewfan8 Is this real life, AA? Like, 2015 real life? You should be emailing/calling/DMing people you've inconvenienced.",,2/22/2015 12:47,Pekin,Eastern Time (US & Canada)
5.69874e+17,1,1.0,,,Virgin America,,flyfromSEA,,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/RPdBpX3wNd #CheapFlights #FareCompare",,2/23/2015 6:57,Seattle,Central Time (US & Canada)
5.68212e+17,2,1.0,,,Southwest,,KatMRG,,0,@SouthwestAir thanks so much for making my night 😀 cannot wait for my trip next week! http://t.co/NbZ45jCd1r,,2/18/2015 16:53,,Eastern Time (US & Canada)
5.69523e+17,0,1.0,Customer Service Issue,1.0,US Airways,,lincord88,,0,@USAirways your customer service is atrocious.,,2/22/2015 7:45,"Washington, DC",Eastern Time (US & Canada)
5.69268e+17,0,1.0,Late Flight,1.0,Delta,,SusetteAG,,0,"@JetBlue not cool. At the gate, turns out my flight from FLL to JAX is delayed, yet app says on time. Not a good start.",,2/21/2015 14:50,"Miami/Ft. Lauderdale, FL",Eastern Time (US & Canada)
5.68773e+17,0,1.0,Late Flight,1.0,US Airways,,riricesq,,0,@USAirways this is so unacceptable. I'm going for the day. Now most of my day will be sitting on your plane. Not to mention there is no air,,2/20/2015 6:05,On a beach,Quito
5.67798e+17,0,1.0,Flight Booking Problems,1.0,United,,Kustomers1st,,1,@united Your website Flight Booking Problems experience is an obnoxious upsell-laden disaster for anyone with half a brain.,,2/17/2015 13:30,So Cal,Pacific Time (US & Canada)
5.67809e+17,1,1.0,,,Delta,,CBarrows,,0,@JetBlue Call me when you do and we’ll have to hook up!,"[0.0, 0.0]",2/17/2015 14:12,"Wayne, NJ",Eastern Time (US & Canada)
5.68783e+17,1,0.6542,,,Southwest,,svssywentz,,0,@SouthwestAir #DestinationDragons iD is my favorite band and i met my 2bestfriends thanks to them! it would be life changing to see them!,,2/20/2015 6:42,,
5.69559e+17,0,1.0,Late Flight,1.0,Delta,,badcookieadvice,,0,.@JetBlue thanks for making an effort. Credit where credit is due: flight 795 delayed 5 hours instead of 8 hours. #fwiw #loweredexpectations,,2/22/2015 10:08,,Eastern Time (US & Canada)
5.69642e+17,0,1.0,Late Flight,1.0,US Airways,,KDougherty2012,,0,@USAirways nothing like back to back delayed flights let hope this one isn't 12 hours like the last time.,,2/22/2015 15:36,,Quito
5.68515e+17,1,0.6659,,,Southwest,,Erinopie,,0,@SouthwestAir will you ever have a nonstop from #SJC to #BNA?? We'll take #SFO or #OAK too! Pleaseeeeee thank you!,,2/19/2015 12:59,"Silicon Valley, CA",Pacific Time (US & Canada)
5.68787e+17,2,1.0,,,United,,georgev27,,0,@united Please send me the link/email to formally compliment Irene in SLC on some of the best customer service ever. #PaxEx,,2/20/2015 6:58,"Lehigh Valley, PA",
5.69189e+17,0,1.0,Lost Luggage,1.0,United,,NewsLadiesNeed,,0,@united Why do I still not have my bags? They arrived @10AM &website says they're still at the airport..2 1/2 hours Late Flightr???!! #nothappy,"[33.89638659, -84.33108377]",2/21/2015 9:36,Atlanta,Eastern Time (US & Canada)
5.69997e+17,0,1.0,Cancelled Flight,0.3442,United,,_Emilky_,,0,"@United fucked up, then voided my ticket, and KEPT MY MONEY.  Not even an apology. I will never fly with your airline again. #UnitedAirlines",,2/23/2015 15:08,"Liverpool, UK",London
5.68214e+17,1,0.6805,,,Delta,,hill43,,0,@JetBlue ANYWHERE!! http://t.co/FeFHPmFPlE,,2/18/2015 17:02,Evanston Illinois,
5.70018e+17,0,1.0,Can't Tell,0.6932,Delta,,4TONEMENT,,0,"@JetBlue Am I the only one who had to look that up? I must be getting old...
 #damn",,2/23/2015 16:31,,Eastern Time (US & Canada)
5.68175e+17,0,1.0,Late Flight,0.356,US Airways,,RayAllStar28,,0,@USAirways it is just bad practice and I am disappointed that your airline was not prepared...honestly the last time I fly with you guys,,2/18/2015 14:26,"Lawrence, MA",
5.67819e+17,0,0.6477,Late Flight,0.6477,Southwest,,Cody_Butler,,0,@SouthwestAir can I get any kind of update on the delayed flight from Boston to Houston at 7:30? Really need to be back home tonight!,,2/17/2015 14:52,"College Station, Texas",Central Time (US & Canada)
5.68178e+17,0,1.0,Late Flight,1.0,United,,GeorgeMcflyOG,,0,@united I will be patient in my luxurious middle seat on my next delayed flight,,2/18/2015 14:40,NJ ,Eastern Time (US & Canada)
5.68091e+17,1,0.6737,,0.0,Delta,,0xjared,,0,@JetBlue I’m getting an “it depends” vibe. Fair enough!,,2/18/2015 8:53,BOS via ROC,Eastern Time (US & Canada)
5.68559e+17,0,0.7168,Customer Service Issue,0.3922,Delta,,dcooode,,0,"@JetBlue If your confirming to me that the rate won't go down again looks like I can't fly JetBlue this time around, can't afford that price",,2/19/2015 15:53,,
5.69976e+17,0,1.0,Customer Service Issue,1.0,American,,cbratch67,,0,@AmericanAir Another customer non service from you. If we waited for you to solve the problem we would miss the funeral. You suck!,,2/23/2015 13:43,,
5.69131e+17,0,1.0,Customer Service Issue,0.6828,Southwest,,Chris44j,,0,@SouthwestAir  at fort launder dale and the gate agent can't switch flights to an earlier flight but we can on our phone...ridiculous,,2/21/2015 5:44,,
5.69924e+17,2,0.6704,,,United,,Lisa_Shaw777,,0,@united Thank you! You need to follow back tho otherwise I can't DM you. X,,2/23/2015 10:15,Kona coast/Boston/Milan,Amsterdam
5.69546e+17,0,1.0,Customer Service Issue,0.6889,US Airways,,MityaFerenetz,,0,@USAirways Your customer service line keeps telling me call back Late Flightr and disconnects. How can I talk to someone about my flight?,,2/22/2015 9:16,,Atlantic Time (Canada)
5.69969e+17,0,1.0,Lost Luggage,1.0,US Airways,,Taryn_Sunstrom,,0,@USAirways what happens if it isn't located,,2/23/2015 13:16,The Shire,Atlantic Time (Canada)
5.6817e+17,1,0.6499,,0.0,US Airways,,dsearls,,0,"@USAirways Thanks. Suggestion: stop the promo messages after a bit and just run music & a msg that says ""call volume is high."" #vrm",,2/18/2015 14:06,"SBA, BOS, JFK, EWR, SFO, LHR",Pacific Time (US & Canada)
5.69986e+17,0,1.0,Cancelled Flight,0.6939,US Airways,,ciaoholly,,0,"@USAirways do you operate ANY flights without maintenance issues? Flights in/out of DCA Cancelled Flighted, this is getting old. Update fleet pls!",,2/23/2015 14:23,NYC,
5.69652e+17,0,1.0,Lost Luggage,0.6568,American,,cloop87,,0,@AmericanAir flight from JFK to EGE was cxld after on runway for an hour. Flight moved to 7am but they won't give luggage back. Nice.,,2/22/2015 16:14,"New York, NY",Eastern Time (US & Canada)
5.69688e+17,2,1.0,,,American,,StarkJedi,,0,@AmericanAir thank you for the update!,,2/22/2015 18:40,,
5.69909e+17,0,1.0,Customer Service Issue,0.6771,Virgin America,,ColorCartel,,0,@VirginAmerica I can't check in or add a bag. Your website isn't working. I've tried both desktop and mobile http://t.co/AvyqdMpi1Y,,2/23/2015 9:18,"Austin, TX",Mountain Time (US & Canada)
5.679e+17,2,1.0,,,Delta,,mypumpkinheads,,0,@JetBlue thank you for help and quick response,,2/17/2015 20:14,,Eastern Time (US & Canada)
5.69493e+17,0,1.0,Cancelled Flight,0.6703,Southwest,,nerisa1127,,0,@SouthwestAir you cx'ed almost the entire east coast flights All other planes are taking off any traveling fine I need to get to Nev ASAP,,2/22/2015 5:45,Philadelphia PA,
5.69857e+17,0,1.0,Can't Tell,0.6732,US Airways,,StephanSDalal,,0,"@USAirways: I relied on US Airways, and that was my mistake. Awful customer experience.",,2/23/2015 5:51,,
5.69204e+17,0,0.6696,Bad Flight,0.34,United,,KristenRuybal,,1,@united let me assure you my travel time is 4h2m not 5h2m #timezones #accuratetraveltimes #3rdtimethishashappened http://t.co/e0C9bI09cf,,2/21/2015 10:37,,
5.69989e+17,0,1.0,Customer Service Issue,1.0,Virgin America,,rachie1126,,0,@VirginAmerica I called a 3-4 weeks ago about adding 3 flights from 2014 to my Elevate...they still haven't shown up...help!,,2/23/2015 14:35,"New York, NY",Eastern Time (US & Canada)
5.69679e+17,0,1.0,Late Flight,1.0,United,,lamanmi_live,,0,@united please tell CLT flight 4232 needs a gate. Waiting now for 15 mins.,,2/22/2015 18:03,,
5.69621e+17,0,0.7042,Customer Service Issue,0.7042,American,,SentieriMelinda,,0,@AmericanAir  please call us back to rebook!!! 7403607771. We need to get back to Columbus!!!!!! Please help,,2/22/2015 14:11,,
5.69581e+17,2,1.0,,,Delta,,BFarraye,,0,@JetBlue you guys rock!,,2/22/2015 11:34,NYC,Quito
5.68089e+17,0,1.0,longlines,0.3609,US Airways,,NChanelJoy,,1,@USAirways Would you guys please send service agents to gate B15 in Philly?  All the people missed there connections and there's only 2.,,2/18/2015 8:44,,Eastern Time (US & Canada)
5.70206e+17,2,0.6633,,,Delta,,jannasaurusrex,,0,@JetBlue boarding the back of the airplane first. Like a boss. #sosmart #jetblue #frequentflyerappreciates #alsoyayforsnacks,,2/24/2015 4:58,central mass,
5.6962e+17,0,1.0,Can't Tell,0.69,United,,kaf_silva,,0,@united ridiculous! I have to be refunded whenever I get at my final destination or not!,,2/22/2015 14:09,,
5.67732e+17,0,1.0,Customer Service Issue,1.0,Southwest,,blackrivervaper,,0,@SouthwestAir just disconnected my call after 2.5 hours without even speaking to me. #octaviannightmare,,2/17/2015 9:05,,
5.69482e+17,0,1.0,Can't Tell,0.6197,US Airways,,msk2216Matt,,0,@USAirways looks like you lost another customer  when you stranded @41CGQueen at CLT she vows never to fly with you again #smoothtransition,,2/22/2015 5:00,,
5.68542e+17,2,1.0,,,US Airways,,jodimgocubs,,0,@USAirways no problem.  Things worked out at airport.   Thanks!,,2/19/2015 14:45,,
5.68451e+17,0,1.0,Customer Service Issue,1.0,United,,PAIGER33,,0,@united need to chat with an actual human ASAP!,,2/19/2015 8:42,,Central Time (US & Canada)
5.70273e+17,0,0.651,Customer Service Issue,0.651,Southwest,,JReneeX0X0,,0,@SouthwestAir I was told by customer service that only customer relations can extend the expiration date of my unused travel funds.,,2/24/2015 9:23,Around...,Eastern Time (US & Canada)
5.69729e+17,0,1.0,Customer Service Issue,0.6533,US Airways,,CourtneyyKay,,0,@USAirways it still says that I can't check into my flight because the information is incorrect but everything is entered correctly,,2/22/2015 21:22,Michigan ➡️ Florida,Eastern Time (US & Canada)
5.67839e+17,1,0.6771,,0.0,United,,annricord,,0,"@united We were told by United to ""carry over/carry back"" for the refund.",,2/17/2015 16:13,Canmore,Mountain Time (US & Canada)
5.68194e+17,2,0.649,,0.0,Southwest,,syrahminush,,0,"@SouthwestAir woohoo that just made my day. I looked and just couldn't find that, thank you!",,2/18/2015 15:41,"Bay Area, California",Pacific Time (US & Canada)
5.68013e+17,0,1.0,Flight Attendant Complaints,0.6421,US Airways,,jtalarcek,,0,@USAirways  please don't go to the check in process @AmericanAir uses at #MCO. It's an absolute disaster.,,2/18/2015 3:44,Orlando,Eastern Time (US & Canada)
5.69852e+17,0,1.0,Customer Service Issue,1.0,American,,ArtieFitchie,,0,"@AmericanAir Its the ABC's of PR, let your customers have the most info possible. Might want to go brush up on the basics...",,2/23/2015 5:30,Memphis,Central Time (US & Canada)
5.68856e+17,1,0.6791,,0.0,Virgin America,,crj_lll,,0,@VirginAmerica they told to check with the airline regulation first so that is why I contacted you.,,2/20/2015 11:33,"Las Vegas, NV",Pacific Time (US & Canada)
5.68819e+17,0,1.0,Late Flight,0.677,Delta,,The_Radifier,,0,@JetBlue what is going on with your BDL to DCA flights yesterday and today?! Why is every single one getting delayed?,,2/20/2015 9:05,"Arlington, VA",Atlantic Time (Canada)
5.68554e+17,0,1.0,Can't Tell,0.3548,Delta,,MsBooya,,0,@JetBlue I don't want to seem crazy! Have already asked twice!,,2/19/2015 15:35,,
5.68586e+17,1,0.689,,0.0,Southwest,,Grime145,,0,@SouthwestAir seems like you could make more money by opening up seats on a more desirable flight.,,2/19/2015 17:41,,Eastern Time (US & Canada)
5.67733e+17,2,0.701,,0.0,Delta,,leighericam,,0,@JetBlue well lucky I only fly JB..I guess I would be even more squished on any other airline 😞,,2/17/2015 9:10,NYC | NOLA  ,
5.69172e+17,0,0.6634,Late Flight,0.3465,United,,michabt,,0,"@United come on, reopen 1285 at ORD and clear your growing DC backlog",,2/21/2015 8:29,"Here, There or En Route, ",Quito
5.69206e+17,0,1.0,Flight Attendant Complaints,1.0,Southwest,,stacymichael14,,0,@SouthwestAir  the agents werenot helpful told me I would have to pay 2chng even though I Tld them going2 bwi whch is part of trvl advsry,,2/21/2015 10:44,,
5.67968e+17,0,1.0,Customer Service Issue,1.0,United,,BeTheBeat,,0,"@united @laurasbrown5 Clearly United lives in the stone age. Some people don't need computers, make your site better for tablets and phones",,2/18/2015 0:45,Toronto,Central Time (US & Canada)
5.70305e+17,0,0.6667,Can't Tell,0.3333,United,,andycheco,,0,@united you think you boarded flight AU1066 too early? I think so.,"[19.43706642, -99.07927123]",2/24/2015 11:31,New York,Eastern Time (US & Canada)
5.70165e+17,0,0.6635,Lost Luggage,0.6635,United,,LukeGzus,,0,@united about 3 hours ago. I need to work out if my bag can make it to my hotel here in time or if it will need to go elsewhere.,,2/24/2015 2:16,,
5.69658e+17,0,1.0,Cancelled Flight,0.6486,American,,HaileyUrban,,0,@AmericanAir I've been on hold for about 3 and a half hours now. Thanks for Cancelled Flighting my flight and not notifying me.,,2/22/2015 16:41,,Alaska
5.69351e+17,0,1.0,Customer Service Issue,1.0,Virgin America,,ChrysiChrysic,,0,@VirginAmerica - too many apologies! You r the worse airlines! Don't even respond to your cudtomers,,2/21/2015 20:21,,
5.69873e+17,2,1.0,,,Delta,,michael_moonn,,0,@JetBlue I wish you all the best of luck :-) I'm enjoying the luxurious free!! amount of leg space rn. Thanks,,2/23/2015 6:55,,Arizona
5.6918e+17,1,0.6581,,,Delta,,princessmarapao,,0,@JetBlue Will do.  I'll tell him you say hey.,,2/21/2015 9:00,"Virginia Beach, VA",Eastern Time (US & Canada)
5.69621e+17,1,1.0,,,United,,D_WaYnE_01,,0,@united I do not see where it talks about military baggage fees. Can you please guide me. Thanks,,2/22/2015 14:13,,
5.69594e+17,0,1.0,Customer Service Issue,0.6275,American,,TomGasparetti,,0,@AmericanAir ahhhh your silence is golden now.  This tops it all.  Anyone get fired?,,2/22/2015 12:26,,
5.68458e+17,0,1.0,Customer Service Issue,1.0,US Airways,,dtndtndtndtn,,0,@USAirways Was just on hold with you all for TWO HOURS and then got hung up on. oh my god.,,2/19/2015 9:12,Iowa CIty,Central Time (US & Canada)
5.69604e+17,2,0.3646,,0.0,American,,agirlnamedfrank,,0,"@AmericanAir thanks for forcing me to check -in my carry - on luggage. That is exactly why I spent extra money on ""travel size"" toiletries",,2/22/2015 13:05,Brooklyn,Eastern Time (US & Canada)
5.67873e+17,1,1.0,,,United,,lorenzosimpson,,0,@united is there a referral program for the Milageplus explorer card?,,2/17/2015 18:25,,Eastern Time (US & Canada)
5.68652e+17,0,1.0,Late Flight,0.698,United,,AnnabelleBlume,,0,.@united being delayed 3 hours for a one hour flight is more than frustrating. I'm also unable to get a decent meal at this hour.Never again,,2/19/2015 22:01,"Los Angeles, CA",
5.69902e+17,0,1.0,Customer Service Issue,1.0,American,,carlw1980,,0,"@AmericanAir SJC->LAX. After the fourth time, I gave up!",,2/23/2015 8:51,,
5.68557e+17,1,1.0,,,Southwest,,Traceyd14,,0,@SouthwestAir How do I enter passport information on an existing reservation before check in?,,2/19/2015 15:44,,
5.68449e+17,0,1.0,Late Flight,1.0,US Airways,,akadish,,0,@USAirways any updates on flight 1917 from Philly to LA?  Been sitting at gate for close to 2 hours,,2/19/2015 8:37,"ÜT: 39.041902,-77.099677",
5.67718e+17,1,0.9633,,0.0,Southwest,neutral,RachFee,,0,@southwestair - kind of early but any idea when dates through the first week of sept will come available?,,2/17/2015 8:11,"London, Ontario, Canada",Central Time (US & Canada)
5.69623e+17,2,1.0,,,American,,MikeCunningham,,0,@AmericanAir Always enjoy my time. Now on the plane to DFW!,,2/22/2015 14:22,"Champaign/Urbana, IL",
5.69366e+17,0,1.0,Late Flight,1.0,Delta,,DestineMedia,,0,@JetBlue I'm curious to know how do you compensate for passengers missing engagements due to a two hour wait on the tar-mat to get to a gate,,2/21/2015 21:19,BB PIN:28AF78F4,Eastern Time (US & Canada)
5.68146e+17,0,0.6679,Customer Service Issue,0.3662,Southwest,,DesertDealer,,0,@SouthwestAir I'm smashed into a window by the giant guest sitting next to me. #4386. No way this guy should have been given 1 seat.,,2/18/2015 12:33,Las Vegas,Arizona
5.68824e+17,0,1.0,Customer Service Issue,0.6725,US Airways,,andreawalls21,,0,@USAirways that website does not give correct info said my bag was in Miami was in key west the entire time..I got the run around for 2 days,,2/20/2015 9:25,,
5.68169e+17,1,0.6635,,0.0,Southwest,,JDG1206,,0,@SouthwestAir is there a way to DM you?,,2/18/2015 14:05,"Fort Worth, TX",Central Time (US & Canada)
5.68161e+17,0,0.6848,Customer Service Issue,0.3478,Southwest,,mybadtequila,,0,"@SouthwestAir pls help me get this resolved & reimbursement made.  gracias, rico; pls send me private msg with phone number or email address",,2/18/2015 13:29,"Scottsdale, AZ",Mountain Time (US & Canada)
5.68596e+17,0,1.0,Late Flight,1.0,United,,J_Okayy,,0,@united you know it's bad when you're praying your connecting flight is delayed because of an hour delay on the first flight #JustGetMeHome,,2/19/2015 18:19,,Eastern Time (US & Canada)
5.68275e+17,2,0.6634,,,Southwest,,sounddspainfull,,0,@SouthwestAir can i get tiks for #DestinationDragons omg id love to! Plz 😱❤️im dying,,2/18/2015 21:03,,Santiago
5.68992e+17,0,1.0,Late Flight,1.0,Delta,,jcran72,,0,@JetBlue Late Flight again lost almost 3 hours of my bay area weekend not to mention two hours of unnecessary vacation time from work.  #flt348,,2/20/2015 20:32,Long Beach,
5.6812e+17,0,1.0,Late Flight,1.0,US Airways,,travelersally,,0,@scm1133 @USAirways we hate delays!! have you tried any of these?! http://t.co/7STktJXAN1 (although we're not sure what a timbit is...),,2/18/2015 10:48,Atlanta,Eastern Time (US & Canada)
5.69605e+17,0,0.6427,Flight Booking Problems,0.3274,Delta,,HarmeetSM,,0,"@JetBlue flight from BOS - RSW tomorrow, all i need is my wife + 3yr old to sit together, but no option when checking in.",,2/22/2015 13:07,,
5.68875e+17,0,0.6421,Late Flight,0.3263,US Airways,,ScottKat22,,0,@USAirways look @Delta has made the right call on CHO. Please evaluate. http://t.co/3KhGjoFgpX,,2/20/2015 12:50,,Eastern Time (US & Canada)
5.69962e+17,0,1.0,Customer Service Issue,1.0,American,,roblasvegas,,0,@AmericanAir This entire process took sooooo long that no decent seats are left.  #customerservice,,2/23/2015 12:48,Las Vegas,Pacific Time (US & Canada)
5.69891e+17,1,1.0,,,Virgin America,,joeyrenagade,,0,@VirginAmerica check out new music http://t.co/maRcnOCWzn,,2/23/2015 8:08,Greater Los Angeles,
5.69622e+17,0,1.0,Customer Service Issue,1.0,American,,sweetmel,,0,@AmericanAir Are you kidding? You don't think I've done that?? I've called dozens of times & it tells me to call back & hangs up.,"[32.9760867, -96.53332214]",2/22/2015 14:18,"Dallas, TX",Central Time (US & Canada)
5.69989e+17,0,1.0,Customer Service Issue,1.0,American,,hellodukesy,,0,@AmericanAir been calling all morning. Still can't get through. I need to chge a flight that is this week!!!!!,,2/23/2015 14:36,San Francisco,Pacific Time (US & Canada)
5.68214e+17,2,1.0,,,Delta,,Bill_Faulk,,0,@JetBlue thanks. I appreciate your prompt response.,,2/18/2015 17:01,#ManorvilleInExile,Eastern Time (US & Canada)
5.68124e+17,1,0.7033,,0.0,Southwest,,kimmck64,,0,@SouthwestAir When does the new schedule open that takes us past 10/31?,,2/18/2015 11:05,,Central Time (US & Canada)
5.67855e+17,2,1.0,,,US Airways,,KristinKlutz,,0,@USAirways thanks for your help! I left a message for DCA lost and found. Fingers crossed we find it!,,2/17/2015 17:14,,
5.7028e+17,2,1.0,,,United,,sundialtours,,0,"@united ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/9v8tMUsJvU",,2/24/2015 9:50,"Astoria, OR",Tijuana
5.69526e+17,1,1.0,,,Delta,,SMHillman,,0,@JetBlue whatever your lil #mint heart desires! http://t.co/WmX12F33ZC,,2/22/2015 7:54,"New York, NY",Eastern Time (US & Canada)
5.69942e+17,1,0.6837,,0.0,Delta,,HalcyonFatou,,0,..... Can you not? “@JetBlue: Our fleet's on fleek. http://t.co/udPq0flIQo”,,2/23/2015 11:27,FL,Atlantic Time (Canada)
5.6792e+17,1,0.6805,,0.0,Southwest,,MikeLeners,,0,@SouthwestAir my bag was Late Flight-checked and put on a different flight from OAK->MSY. Having troubles tracking it down. Any help?,,2/17/2015 21:33,"Oakland, CA",Central Time (US & Canada)
5.70091e+17,0,1.0,Cancelled Flight,1.0,United,,Meyer47,,1,@united the people at the counter have been very helpful. As you can see nobody is there. Flight to Austin 10:55 and still sitting here.,,2/23/2015 21:21,Iowa,
5.68099e+17,0,0.6442,Flight Booking Problems,0.3228,Delta,,JCameronUSA,,0,@JetBlue Only middle seats. SFO -> BOS. Not fun. She keeps getting $10 credits. Would much rather have a working TV.,,2/18/2015 9:24,,Atlantic Time (Canada)
5.69598e+17,0,1.0,Customer Service Issue,0.6721,US Airways,,dline2005,,0,"@USAirways suggest you failures make a HUGE donation to @the_USO  Charlotte, NC as THEY provided GREAT customer service today, unlike you.",,2/22/2015 12:40,"Columbus, Ohio",Eastern Time (US & Canada)
5.69877e+17,0,1.0,Customer Service Issue,1.0,Delta,,beantoon,,0,@JetBlue  any effort to fix your points system? 11 days and a call to customer service and still no account update. Chasing points is no fun,,2/23/2015 7:12,"Plymouth,  MA",
5.70036e+17,0,0.657,Bad Flight,0.3548,American,,rkaradi,,0,@AmericanAir ok makes no sense tho Since you'll give me a free upgrade to first.,,2/23/2015 17:43,,
5.69622e+17,0,1.0,Customer Service Issue,1.0,American,,c_cgottlieb,,0,@AmericanAir your service is horrible. I can't get a straight answer from your ground agents.,,2/22/2015 14:15,"Washington, DC",Atlantic Time (Canada)
5.67903e+17,0,0.6957,Bad Flight,0.3804,US Airways,,weezerandburnie,,0,@USAirways she just did but really how drunk does someone have to be before you stop serving them,,2/17/2015 20:28,Belle MO,
5.68404e+17,0,1.0,Can't Tell,0.6154,Delta,,freeportblue76,,0,@JetBlue case making jackass out me we not allowed do favor say?get right care less!me no out of vacation now true see!am!peter scott,,2/19/2015 5:36,,
5.69669e+17,2,1.0,,,American,,georgetietjen,,0,@AmericanAir Great seats on this aircraft!,,2/22/2015 17:22,,
5.69622e+17,0,0.6771,Flight Attendant Complaints,0.3452,Delta,,ThatJasonEaton,,0,@JetBlue never had an airline refuse to help sit parents with tiny kids. But this guy is willing to do it. #JetBlue http://t.co/MzZfGqfHu2,,2/22/2015 14:16,,
5.70088e+17,1,1.0,,,American,,jordnnicole7,,0,@AmericanAir follow me back so I can DM you guys,,2/23/2015 21:09,,Eastern Time (US & Canada)
5.6987e+17,0,1.0,Cancelled Flight,1.0,US Airways,,LarrySandeen,,0,@USAirways Discovered our flight was Cancelled Flightled yesterday at 3:30PM - @americanairlnes finally notified us our flight was Cancelled Flighted at 0316 AM,"[0.0, 0.0]",2/23/2015 6:42,Southeastern Pennsylvania USA,
5.6949e+17,0,1.0,Late Flight,1.0,Delta,,TIURach2014,,0,@JetBlue @fllairport best way to kill nine hours at the airport when all flights are full and the airline won't put you standby? #stranded,,2/22/2015 5:34,"New York, NY",
5.68101e+17,0,1.0,Late Flight,1.0,United,,karinafmanalo,,0,@united missing this wedding because of these delays would not be cool,,2/18/2015 9:34,"Arlington, VA",
5.70019e+17,0,1.0,Can't Tell,0.6496,American,,redeyes313,,1,"@AmericanAir Why doesn't anyone make a better effort to retain customers. It should be an easy fix, I just want to travel AA.",,2/23/2015 16:35,"Lake County, Illinois",
5.69311e+17,0,1.0,Can't Tell,0.3578,United,,EYA10,,0,"@united thanks for the reply. To clarify, the airfare is similar to your likely intended peer group. The $3 beer charge, however, is not",,2/21/2015 17:40,,
5.6924e+17,1,0.6316,,0.0,United,,nyc2theworld,,0,@united since UA 1226 ORD-EWR is delayed pushing it into meal time does that mean it will be catered with meals in First?,,2/21/2015 12:59,One of the C-gates at EWR.,Eastern Time (US & Canada)
5.69844e+17,0,0.6458,Can't Tell,0.6458,US Airways,,daknadler,,1,@USAirways : We Suck -- And Pass the Savings on to Us! #usairwaysfail,,2/23/2015 4:58,Jacksonville,Eastern Time (US & Canada)
5.6793e+17,0,1.0,Lost Luggage,1.0,United,,ColtSTaylor,,0,@united are my bags here yet?  They were at Palm Springs airport.  I was at LAX.  How come I beat my bags here.,"[33.75539049, -116.36196163]",2/17/2015 22:12,All Over The World,
5.68438e+17,2,1.0,,,Southwest,,JiggaJazzman,,0,"THANKS to @SouthwestAir , I get to go to the #DestinationDragons @Imaginedragons show this weekend in UTAH @VelourLive  !!! #ThankYou",,2/19/2015 7:52,,
5.70059e+17,0,1.0,Can't Tell,0.66,Delta,,williampseymour,,1,@JetBlue absolutely no worries. I'm just never flying with you again. Ever. Even I have to hitch hike cross country #passengersarepeople,,2/23/2015 19:15,,
5.69696e+17,2,1.0,,,American,,SmokeAdMirrors,,0,@AmericanAir great flight experience again... SFO-JFK... Dare I say it? A consistent high quality on a legacy airline? Keep it up guys!,,2/22/2015 19:13,New York City,Atlantic Time (Canada)
5.68493e+17,1,1.0,,,Virgin America,,sapnasparikh,,0,@VirginAmerica partners with @Visa Checkout as mobile payment method to help boost mobile conversion rates #etailwest #payments #visa,,2/19/2015 11:29,new york,
5.69247e+17,0,1.0,Customer Service Issue,0.6698,Delta,,jojo929,,0,@JetBlue we want room and food allowances. Agents are refusing to give us vouchers to use at rooms we book ourselves.,,2/21/2015 13:27,,
5.7027e+17,1,0.67,,0.0,Southwest,,ElaineBBfan,,0,@SouthwestAir Any idea when the winter advisory will be posted for ATL for tomorrow (2/25)?? I'd rather get to PHL tonight.,,2/24/2015 9:12,"Boston, Atlanta, or in-flight",Atlantic Time (Canada)
5.68095e+17,2,0.6655,,,Virgin America,,chrisdpatton,,0,"@VirginAmerica , am I dreaming? Did you really just open up a route between Dallas and Austin?! And does this mean Houston might be next?",,2/18/2015 9:11,"Annapolis, Maryland",
5.68847e+17,0,0.6718,Late Flight,0.6718,United,,geoff_lane,,1,@united actually we aren't. Still parked here.,,2/20/2015 10:58,D.C.,Eastern Time (US & Canada)
5.70074e+17,0,1.0,Customer Service Issue,0.6813,US Airways,,worldwideweg,,0,"@USAirways - No live person to speak with all day at Dividend Miles, after they wrongfully took over 65,000 miles out of my account.",,2/23/2015 20:11,,
5.69891e+17,1,0.6633,,0.0,American,,EricDoSomeGood,,0,"@AmericanAir two were non revs, right?",,2/23/2015 8:04,"Portland, Oregon",
5.68069e+17,0,1.0,longlines,1.0,Delta,,duendecillita,,0,@JetBlue and the 20min line I stood in to drop my bag off?,,2/18/2015 7:26,NYC,Eastern Time (US & Canada)
5.68826e+17,0,1.0,Flight Attendant Complaints,0.6746,United,,44Stocker,,0,@united flight 1219. My frustration boiled over after dealing with attendant. Her attitude was ridiculous.,,2/20/2015 9:36,,
5.69937e+17,0,1.0,Cancelled Flight,0.6464,Southwest,,_missjoannalee,,0,"@SouthwestAir delayed twice now Cancelled Flighted...sent complaint email, yet no response.  Need an explanation pls. #notsatisfied #smh #unhappy","[32.7156489, -117.1556388]",2/23/2015 11:09,Canada,Pacific Time (US & Canada)
5.68387e+17,0,1.0,Bad Flight,0.6804,Delta,,Lane_,,0,@JetBlue flight 577  fll to sfo. No speed line even though I paid for it. No coffee on flight. and my non stop now has an unscheduled stop,,2/19/2015 4:31,South Florida,Eastern Time (US & Canada)
5.68088e+17,0,1.0,Customer Service Issue,1.0,US Airways,,NChanelJoy,,1,Spend 1 HOUR on hold with @USAirways .,,2/18/2015 8:42,,Eastern Time (US & Canada)
5.6823e+17,0,1.0,Customer Service Issue,1.0,Southwest,,l_miller91,,0,@SouthwestAir today you sporadically changed my flight departure 5 times & left two hours Late Flight. Uncharacteristic of u http://t.co/TXhYJ40llG,,2/18/2015 18:04,Oklahoma,
5.69236e+17,1,1.0,,,Delta,,SenatorA7,,0,@JetBlue Can I bring a compact folding chair like this in a checked bag? http://t.co/9nivw9ftZw,,2/21/2015 12:42,Louie's in the Bronx,Eastern Time (US & Canada)
5.70084e+17,0,1.0,Customer Service Issue,0.6452,US Airways,,worldwideweg,,0,"@USAirways  I open the credit card and earn 44,000+ miles, and you wont' credit the miles to my account to restore the forfeited miles",,2/23/2015 20:53,,
5.6773e+17,0,1.0,Customer Service Issue,1.0,Southwest,,eguroff,,0,"@SouthwestAir have you considered adding the ""we'll call you back when we have someone free"" feature to your support line?",,2/17/2015 8:58,"Nashville, TN",Central Time (US & Canada)
5.69968e+17,1,1.0,,,Delta,,makzaynugget,,0,“@JetBlue: Our fleet's on fleek. http://t.co/tEjrN09tfw” NOOOOOOOOOOOOOOOOOO,,2/23/2015 13:12,usually home,Melbourne
5.67842e+17,0,1.0,Customer Service Issue,1.0,US Airways,,mttdprkr,,0,@USAirways Being put back on hold for what has now been an HOUR is completely unacceptable.,,2/17/2015 16:26,"Vancouver, WA",Pacific Time (US & Canada)
5.69872e+17,2,0.678,,,Virgin America,,Silvanabfer,,0,@VirginAmerica Have a great week 🌞✈,,2/23/2015 6:51,,
5.6787e+17,0,1.0,Bad Flight,1.0,Delta,,Mister_17_5,,0,@JetBlue flight from DCA to BOS has no heat #OhNo #BundleUp #Leastthebeverageswillbecold,,2/17/2015 18:15,,Eastern Time (US & Canada)
5.69347e+17,0,1.0,Bad Flight,0.6667,US Airways,,EllenFord,,0,@USAirways flight 837 passengers stuck on plane in Philly. Where is the gangway?  We can't hear the pilot,,2/21/2015 20:04,"Gloucester, MA",Quito
5.70306e+17,1,0.645,,0.0,United,,karenmcgregor86,,0,@united even on international flight Glasgow to the U.S.? Then what about orlando to Newark? All 90 mins?,,2/24/2015 11:33,"Kilmarnock, now Edinburgh. ",Edinburgh
5.69204e+17,2,1.0,,,Delta,,Margo221,,1,@JetBlue Thank you Alicia!  #ExceptionalService,,2/21/2015 10:37,,Eastern Time (US & Canada)
5.69353e+17,0,1.0,Can't Tell,0.3579,US Airways,,teammccabe,,0,@USAirways stuck on the runway for 2 hrs 10 min due to weather in PHL. Nowhere can I find accurate info on #558 to BOS,,2/21/2015 20:27,Cape Cod,Eastern Time (US & Canada)
5.70271e+17,0,1.0,Bad Flight,0.3485,Southwest,,ceoDanya,,0,@SouthwestAir need to learn how to treat people with respect and just a little dignity. #FAIL,,2/24/2015 9:16,The next President of Libya,Quito
5.69695e+17,1,1.0,,,American,,jdcardinal,,0,@AmericanAir what is the status of flight 1675 tomorrow,,2/22/2015 19:05,,
5.69519e+17,1,0.64,,0.0,United,,throthra,,0,@united why de-ice before taxing? Maybe it #makestoomuchsense ? #shouldhaveflowndelta #unitedsucks @Delta @SouthwestAir @AmericanAir,,2/22/2015 7:28,,
5.67824e+17,0,0.6739,Can't Tell,0.3478,Southwest,,TinaIsBack,,0,@SouthwestAir I know one thing @Delta would NEVER treat their customers like this!!!!,"[40.65954723, -74.16986421]",2/17/2015 15:12,Nashville by way of New York,Central Time (US & Canada)
5.68825e+17,0,0.688,Customer Service Issue,0.688,US Airways,,MarkJablonowski,,0,@USAirways I'm glad too. But I should not have to spend an hour to try and track down the basic information that you already have available.,,2/20/2015 9:29,"Washington, DC",Eastern Time (US & Canada)
5.69155e+17,0,1.0,Bad Flight,0.6646,United,,tony____k,,0,"@united diverged to Burlington, Vermont. This sucks.",,2/21/2015 7:21,,Eastern Time (US & Canada)
5.69645e+17,0,1.0,Can't Tell,0.7065,Delta,,GinaMarie_F,,0,@JetBlue WELL...my paid tickets have NO assigned seats at all. So essentially I won't be on this flight unless I pay more.,"[40.61884429, -74.0153922]",2/22/2015 15:47,Brooklyn =),Eastern Time (US & Canada)
5.70058e+17,1,0.6696,,,US Airways,,roanwild,,0,"@USAirways yes, with Delta!",,2/23/2015 19:10,,
5.69026e+17,0,1.0,Customer Service Issue,0.6818,Southwest,,courtneywalker,,0,"@SouthwestAir why did I not receive drink coupons with 65,000 points? But all my friends did?",,2/20/2015 22:47,"Chicago, IL",Eastern Time (US & Canada)
5.69926e+17,1,1.0,,,US Airways,,athenatrigal,,0,@USAirways trying to book award travel leaving on red-eye Sunday night after midnight. Should I book the date in Sunday or Monday?,,2/23/2015 10:27,,Eastern Time (US & Canada)
5.69e+17,0,1.0,Customer Service Issue,1.0,US Airways,,UnluckyDon,,0,"@USAirways It says to call. Before connecting, get song, dance about weather. Weather bad 3 days? Called for 2 days before. #wasteoftime",,2/20/2015 21:07,"Santa Cruz, CA",
5.68753e+17,1,0.6284,,0.0,Southwest,,Kay2run,,0,"@SouthwestAir Hi! Winter Wx Advisory issued for STL. Snow & Ice & Cold, oh my! Will you issue a travel advisory for that?",,2/20/2015 4:45,St. Louis,Central Time (US & Canada)
5.70292e+17,0,1.0,Can't Tell,0.7071,United,,Guggero,,0,"@united thats weak. See ya 👋
Hey @VirginAmerica !!",,2/24/2015 10:38,NYC,Eastern Time (US & Canada)
5.69565e+17,0,1.0,Customer Service Issue,0.6774,US Airways,,CDarnall1,,0,@USAirways your mobile app is horrible!  Needs a major overhaul,,2/22/2015 10:29,"Lexington, KY",Eastern Time (US & Canada)
5.70067e+17,0,0.657,Can't Tell,0.657,Delta,,djcheros,,0,@JetBlue you can do better than this. And you can do better for me and all the passengers. #flight108 jfk to pwm.,,2/23/2015 19:45,"Portland, Maine",Eastern Time (US & Canada)
5.68849e+17,1,0.6507,,,Delta,,Wibbitz,,0,@JetBlue and @WSJ team up offering in-flight access to journal content http://t.co/PTsbkA4cDJ,,2/20/2015 11:05,"New York, Tel Aviv",Jerusalem
5.67862e+17,0,0.6559,Lost Luggage,0.6559,Southwest,,JacobNantz,,0,@SouthwestAir took our carryon bag with essential attire for a life changing interview tomorrow & it's not here; can we expect compensation?,,2/17/2015 17:42,CHICAGO-STL,Hawaii
5.68593e+17,0,1.0,Cancelled Flight,0.3936,US Airways,,rodeorose1962,,0,@USAirways  #USAirways disappoints AGAIN! #Cancelled Flighted flights #Missed appointments #Promised refund is a lie,,2/19/2015 18:07,,
5.7006e+17,0,0.6769,Flight Booking Problems,0.6769,US Airways,,caneryilmz,,0,@USAirways no i use to skyscanner and travel agency and i called u . You said you should call travel agency but,,2/23/2015 19:18,,
5.69626e+17,0,1.0,Bad Flight,0.3586,Delta,,ThatJasonEaton,,0,"@JetBlue they absolutely guaranteed us we would sit with our kids. Your ""terms"" response is insulting.  #jetblue",,2/22/2015 14:32,,
5.69921e+17,0,1.0,Customer Service Issue,0.6906,United,,_mhertz,,1,@united what a pointless tweet. At least @AmericanAir asked me to follow them to try and resolve,,2/23/2015 10:03,,Pacific Time (US & Canada)
5.69903e+17,0,0.6864,Can't Tell,0.3523,American,,ezemanalyst,,0,@AmericanAir refund,,2/23/2015 8:54,,
5.69634e+17,0,1.0,Flight Booking Problems,1.0,United,,onemanvariety,,0,@united every time I search a flight your site logs me out and gives error message. About to book on a different airline and Cancelled Flight my card.,,2/22/2015 15:06,"driving, probably",Quito
5.70094e+17,1,1.0,,,Delta,,BigDdaBasedLord,,0,RT @JetBlue: Our fleet's on fleek. http://t.co/WEZUMDimYF,,2/23/2015 21:32,ClayCo ATL,Central Time (US & Canada)
5.69618e+17,0,1.0,Can't Tell,0.6492,United,,jtromano,,0,@united if I miss the #Oscars I'll never fly united again,,2/22/2015 14:03,STL,Central Time (US & Canada)
5.70049e+17,0,1.0,Can't Tell,0.3723,United,,MommyPR,,0,@united Been trying since 1230 to file a report.,,2/23/2015 18:33,Global,Pacific Time (US & Canada)
5.68166e+17,0,1.0,Cancelled Flight,0.6677,United,,GeorgeMcflyOG,,0,@united thanks for not letting me switch flights Bc I had a checked bag then Cancelled Flighting my flight forcing me to take another 3 hrs Late Flightr!,,2/18/2015 13:51,NJ ,Eastern Time (US & Canada)
5.67869e+17,1,1.0,,,Southwest,,kd35ftw1,,0,@SouthwestAir can you outline the policies for both scenarios?,,2/17/2015 18:13,,
5.69898e+17,0,1.0,Bad Flight,0.6478,US Airways,,StevenS_CG,,0,@USAirways thanks for a subpar travel experience and it's not even over yet #stepitup,"[33.43790009, -111.99746652]",2/23/2015 8:33,"Carlsbad, CA",
5.69357e+17,0,1.0,Customer Service Issue,0.6552,United,,throthra,,0,@united I hope your corporate office is ready to deal with the rage created by your shitty service and bullshit pilots. #UnitedAirlinesSucks,,2/21/2015 20:46,,
5.703e+17,0,1.0,Customer Service Issue,0.698,US Airways,,GAKotsch,,0,@USAirways I cant get anyone on the phone to help with award travel.Purchased extra miles and 10 minutes Late Flightr the miles needed was raised.,,2/24/2015 11:12,,Atlantic Time (Canada)
5.6842e+17,2,0.6596,,,Delta,,DMakesCakes,,0,@JetBlue ready to go to Disneyworld!  For the @runDisney #PrincessHalf http://t.co/sTQY9V8256,,2/19/2015 6:41,"Queens, NY",
5.68196e+17,0,1.0,Late Flight,1.0,Delta,,JunkyardFiegs,,0,@JetBlue the big board says we aren't leaving until after 8:30 😩,"[40.64518126, -73.77582926]",2/18/2015 15:52,,Central Time (US & Canada)
5.69751e+17,1,1.0,,,American,,DrDemetre,,0,@AmericanAir 235.  We made it to Seattle...,,2/22/2015 22:49,Brooklyn,Eastern Time (US & Canada)
5.68844e+17,0,1.0,Late Flight,0.6531,US Airways,,awesomesauceDan,,0,@USAirways It wasn't weather this morning.  AWE1701 diverted back to BOS due to mechanical issues.  So far lost one of 3 days :(,"[0.0, 0.0]",2/20/2015 10:44,"Grand Forks, ND",Central Time (US & Canada)
5.69373e+17,0,1.0,Customer Service Issue,1.0,US Airways,,nm4agoodlife,,0,@USAirways But every time I call I'm on hold for 45 min and then get disconnected. Any way someone can help?,,2/21/2015 21:46,,Eastern Time (US & Canada)
5.69954e+17,0,0.6875,Customer Service Issue,0.3542,United,,spumilia,,0,"@united nice your app says US 4972 delayed by weather.  Pilot says waiting on fuel.  One in ur control, one not",,2/23/2015 12:14,,
5.67788e+17,0,1.0,Cancelled Flight,1.0,United,,DC_Geoff,,0,@united 3359 which you finally Cancelled Flightled.,,2/17/2015 12:51,"Washington, DC",Atlantic Time (Canada)
5.70279e+17,0,1.0,Cancelled Flight,1.0,American,,SusieBarre,,0,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?,,2/24/2015 9:48,,
5.68074e+17,2,0.6505,,,US Airways,,aparisbonvoyage,,0,"@USAirways Thank you, busy times.",,2/18/2015 7:46,,
5.69922e+17,2,1.0,,,Delta,,ohsoordinary,,0,@JetBlue Definitely! Lots of announcements and the app is great.,,2/23/2015 10:11,New York City,Eastern Time (US & Canada)
5.69946e+17,0,1.0,Flight Attendant Complaints,0.3516,Virgin America,,seimatrun,,0,@VirginAmerica your airline is awesome but your lax loft needs to step up its game. $40 for dirty tables and floors? http://t.co/hy0VrfhjHt,,2/23/2015 11:46,Los Angeles,
5.68545e+17,2,0.3548,,0.0,United,,TomWarrenburg,,0,@united ok thanks. I sent you a DM too. You can disregard that.,,2/19/2015 14:56,America's Dairyland,
5.69526e+17,2,1.0,,,Delta,,SMHillman,,0,@JetBlue it's only because I'm wearing #TrueBlueColors!,,2/22/2015 7:57,"New York, NY",Eastern Time (US & Canada)
5.68033e+17,1,0.6762,,0.0,US Airways,,MiddleSeatView,,0,"@USAirways if there are empty first class seats on my flight at check in, why wouldn't I be automatically upgraded?",,2/18/2015 5:01,"Washington, D.C.",Atlantic Time (Canada)
5.69614e+17,2,1.0,,,Virgin America,,HollywoodHotMom,,0,@VirginAmerica you have amazing staff & super helpful as I just ran the @WaltDisneyWorld #PrincessHalf they have spoiled me with comfort!!!,,2/22/2015 13:45,All Over!,Pacific Time (US & Canada)
5.70059e+17,0,1.0,Customer Service Issue,1.0,Southwest,,jenmedbery,,0,@SouthwestAir Twitter cust svc rule 1 Dont say IF we fell short. I just told u u did! #2 If u cant solve problem don't say anything at all!,,2/23/2015 19:12,"New Orleans, LA, USA",Central Time (US & Canada)
5.69687e+17,0,1.0,Late Flight,0.6939,United,,lclohmd,,1,"@united on #UA3785 tonight and told delayed due to Late Flight crew. No idea where crew coming from, your staff ++unhelpful. Any ideas?",,2/22/2015 18:37,Toronto,
5.6893e+17,2,1.0,,,Delta,,greggweiss,,0,@JetBlue Love you guys sooooooo much. Ridiculously appreciated! A+ service!,,2/20/2015 16:26,"Hastings on Hudson, NY",Eastern Time (US & Canada)
5.6821e+17,1,1.0,,,United,,MichaelRConroy,,0,@united ^JT is the ORD to PHL flight at 9:15 PM (CDT) delayed? DM I'm kinda hoping not to be stranded at ORD either.,,2/18/2015 16:48,Wherever. ,Eastern Time (US & Canada)
5.68884e+17,0,1.0,Late Flight,0.6596,US Airways,,chrisseifert83,,0,@USAirways @AmericanAir who runs the show at the airport have a boarding pass says us airways and I have to wait in American line #yousuck,,2/20/2015 13:24,"Stamford, Ct",Eastern Time (US & Canada)
5.69284e+17,0,1.0,Can't Tell,1.0,United,,annnnge,,0,@united is honestly RUINING MY FUCKING LIFE RIGHT NOW. NEVER AGAIN!!!!!!!!!!!!!!!!!!!!!!!!!!!,,2/21/2015 15:53,☁️,
5.70042e+17,0,1.0,Late Flight,1.0,American,,gcollingwood,,0,"@AmericanAir @americanairlines #BQONPA flight #1641 delayed from POS-MIA, missed #2214 MIA- ATL need seat on last flight to ATL.",,2/23/2015 18:06,"Atlanta, GA USA",
5.69671e+17,1,0.6801,,0.0,Southwest,,cjkoluch,,0,".@SouthwestAir Well, we all need something to aim for.",,2/22/2015 17:30,"Baltimore, MD",Eastern Time (US & Canada)
5.69743e+17,0,1.0,Flight Attendant Complaints,0.6598,United,,meeems22,,0,"@united It's the horrible attitude from staff after , not just the delay. Not the level of service or respect one expects from United",,2/22/2015 22:18,,
5.68058e+17,1,1.0,,,Southwest,,luvthispayne,,0,"@SouthwestAir In my letters to follow, I will be sure to include my Rewards Number, twitter handle, and email address.",,2/18/2015 6:42,Somewhere over the rainbow.,Atlantic Time (Canada)
5.69961e+17,0,1.0,Late Flight,1.0,US Airways,,Jabis4,,0,@USAirways 1-2! Rock hit the plane! In a delay now! Never an easy day with US Airways! Ya never fail to let me down!,,2/23/2015 12:44,VT,Eastern Time (US & Canada)
5.70271e+17,0,1.0,Flight Attendant Complaints,0.6553,American,,BartonDVM,,0,"@AmericanAir You've misunderstood. @USAirways WOULD NOT do a same day flight change for me. The gate agent said, ""NO.""",,2/24/2015 9:15,Arkansas,Central Time (US & Canada)
5.69799e+17,1,0.6564,,0.0,American,,flemmingerin,,0,@AmericanAir if you could let me know where I'm staying tonight (if you've booked anything) that would be great. Do I have to go to the,,2/23/2015 2:00,San Diego,
5.68165e+17,0,1.0,Customer Service Issue,0.6665,Delta,,johnny_danks,,0,@JetBlue keeps asking me to enter a valid email address. My info is saved and has worked hundreds of times before,,2/18/2015 13:49,,
5.67894e+17,2,0.6671,,0.0,Delta,,fanmla1,,0,"@JetBlue big shoutout to the crews on 2017 Bos>jfk & 486 jfk>roc, & gate crews at c19 Bos & 6 jfk. Long day of delays made better by them!",,2/17/2015 19:50,,Eastern Time (US & Canada)
5.69704e+17,0,0.6945,Customer Service Issue,0.6945,American,,joerago,,0,"@AmericanAir Yes, but should be able to get a push notification via the app if I’m logged in and on a trip. Email/text is so 2010 😥.",,2/22/2015 19:43,"Chicago, IL",Central Time (US & Canada)
5.6866e+17,1,1.0,,,Delta,,JetBlueNews,,0,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Nassau News Live http://t.co/7E5bxwG16t,,2/19/2015 22:36,USA,Sydney
5.70306e+17,0,1.0,Customer Service Issue,0.6673,American,,CathiKingWarren,,0,@AmericanAir it's not just frustrating--it was PAID for! how do we get a refund?,,2/24/2015 11:36,"San Antonio, Republic of Texas",
5.70225e+17,0,1.0,Customer Service Issue,1.0,Southwest,,NicoleMEBump,,0,@SouthwestAir I called the 800 # and the rep there was pleasant but less than helpful! Told me I was SOL. Train them for consistent #CX!,,2/24/2015 6:12,"Manchester, NH",Eastern Time (US & Canada)
5.68047e+17,2,0.6509,,,Southwest,,DeltaPoints,,0,"@SouthwestAir Oh no worries NL, no disappointments here. Better to have NO lounges than like #Delta who has them but does disappoint!",,2/18/2015 6:00,✈ Check ☟ out ☟ my blog ☟,Eastern Time (US & Canada)
5.69619e+17,0,1.0,Customer Service Issue,0.67,United,,kaf_silva,,0,@united I have proof that my situation now is due to company mistake,,2/22/2015 14:05,,
5.69656e+17,0,1.0,Lost Luggage,1.0,American,,KerithBurke,,0,@AmericanAir pleaseeee find my suitcase. I want deoderant and a clean shirt for work tomorrow :(,,2/22/2015 16:31,SNY in NYC.,Eastern Time (US & Canada)
5.68957e+17,1,0.6739,,0.0,Southwest,,ThomRegan,,0,"@SouthwestAir I think that flight was supposed to go to Houston as well, in case someone could check that?",,2/20/2015 18:13,"USA, USA!",Eastern Time (US & Canada)
5.6987e+17,0,1.0,Cancelled Flight,0.6866,US Airways,,ashwatson3,,0,@USAirways i worked with you and bought my own rental car when you failed to get me to the location i paid to get to and now....,,2/23/2015 6:43,,
5.70093e+17,0,1.0,Customer Service Issue,0.346,United,,lindaSWC,,1,"@united at its worse. Can't figure how to pack plane, screws up connectns then claims no hotl rooms in San Fran for stranded pax. Way to go!",,2/23/2015 21:27,,
5.7028e+17,0,0.6598,Cancelled Flight,0.6598,American,,TheVirtualJosh,,0,"@AmericanAir flight 1181 out of Vegas to DFW. Cancelled Flightled Sunday and Monday, no whammie today!",,2/24/2015 9:52,,
5.68216e+17,1,0.6679,,0.0,US Airways,,bobbyisaacson,,0,"@USAirways is there nothing that can be done online to help? i bought these as a birthday present, just trying to be able to afford a change",,2/18/2015 17:10,"San Francisco, CA",Pacific Time (US & Canada)
5.68927e+17,0,1.0,Lost Luggage,1.0,Delta,,KTrerotola,,0,@JetBlue can you ask SLC checkin/bag drop if they found a dark blue/blackish fit bit flex? Would've lost it there around 445pm MT,,2/20/2015 16:17,"Boston, MA",Eastern Time (US & Canada)
5.68201e+17,0,1.0,Customer Service Issue,1.0,Southwest,,ericcox122685,,0,"@SouthwestAir I understand weather is not your fault, but as a frequent flyer I expected better customer service. I'll be trying @Delta",,2/18/2015 16:11,,Central Time (US & Canada)
5.68758e+17,2,0.6509,,,Southwest,,derekbarney,,0,@SouthwestAir thanks for responding.,,2/20/2015 5:04,"Portsmouth, NH",Eastern Time (US & Canada)
5.69525e+17,0,1.0,Customer Service Issue,1.0,US Airways,,BellaSal,,1,@USAirways Collectively since Friday I've been on hold with customer service for over 3 hrs. My issue is not resolved... so frustrated!,,2/22/2015 7:52,"Pittsburgh, Pa",
5.69102e+17,0,1.0,Cancelled Flight,1.0,United,,_Eric_Bishop,,0,"@united Yes, myself and about 200 other people also.",,2/21/2015 3:51,Little Rock,Central Time (US & Canada)
5.69662e+17,0,1.0,Late Flight,0.6837,US Airways,,thebrainlair,,0,@USAirways What is happening? Have been sitting in Philly for hours. Pls take care of Flight 759 to Chicago. At least least us know! #soLate Flight,,2/22/2015 16:56,Indiana,Eastern Time (US & Canada)
5.70235e+17,1,0.6917,,0.0,American,,AmieHCrawford,,0,@AmericanAir yes I do I am traveling to Marsh Harbor,,2/24/2015 6:51,"Boston, MA",Eastern Time (US & Canada)
5.68409e+17,1,0.6703,,,Southwest,,mzona18,,0,@SouthwestAir I am now a rapids rewards member #lovetotravel #chaching,,2/19/2015 5:56,Scottsdale Arizona,
5.6991e+17,0,1.0,Flight Attendant Complaints,0.3623,United,,unvoiced,,0,"@united is unfriendly screw family, that hates kids and moms. now waiting on  UA871... pray its better FYVRFN ..due to agent error and tickt",,2/23/2015 9:22,Taipei,Taipei
5.69553e+17,0,1.0,Late Flight,0.6611,Delta,,arthurhasher,,0,@JetBlue So what about the plane stuck in Newburgh won't start.  It that weather reLate Flightd as well.  These passengers on plane for 10 hrs.,,2/22/2015 9:41,Long Island - Arizona ,
5.70082e+17,0,1.0,Customer Service Issue,0.3599,American,,jdl_il,,0,@AmericanAir now on 5th plane of the day. First 4 all taken out of svc. Scheduled dep 3 p.m. Still on ground ORD 10:45pm,,2/23/2015 20:44,,
5.69932e+17,0,1.0,Lost Luggage,1.0,American,,derekc21,,0,@AmericanAir @derekc21  Hello any one out there ? have you forgotten me ?  I need a  luggage # for BA.  Your dropping the ball here .,,2/23/2015 10:47,"Innisfail, Alberta",Mountain Time (US & Canada)
5.6966e+17,2,1.0,,,US Airways,,BillyNealis,,0,"@USAirways @AmericanAir Thank you for a couple of easy, hassle free flights today, professional and friendly staff made everything easy!",,2/22/2015 16:46,,Quito
5.69686e+17,1,1.0,,,American,,FOHeming,,0,@AmericanAir Still looking as we speak.,,2/22/2015 18:33,Left hand seat in flightdeck,London
5.68117e+17,1,0.6516,,,US Airways,,natedunn,,0,"@USAirways Is it possible to earn Dividend Miles for a passenger that is not me, even if I am purchasing the tickets?",,2/18/2015 10:38,"Phoenix, AZ",Pacific Time (US & Canada)
5.69887e+17,0,1.0,Customer Service Issue,1.0,American,,cumulusmind,,0,@AmericanAir =UNAmerican Airlines just lies and poor customer services...,,2/23/2015 7:48,Everywhere ,Mountain Time (US & Canada)
5.69758e+17,0,1.0,Customer Service Issue,1.0,American,,KaraKFox,,0,"@AmericanAir I've been on hold for 4 hrs, no call bk either. Family of 4 trying to get from HDN to DFW flight 1418 direct. Need new info plz",,2/22/2015 23:19,"Dallas, Texas",
5.69726e+17,0,1.0,Late Flight,0.6711,United,,markymark928,,0,@united was a sponsor of the oscars? No wonder it was a half hour delayed. #Oscars,,2/22/2015 21:10,"Buffalo, Ny",Quito
5.681e+17,1,1.0,,,Virgin America,,sporch62,,0,"@VirginAmerica Now, when will we see VirginAmerica come to Philadelphia (PHL).",,2/18/2015 9:29,,
5.68924e+17,0,1.0,Late Flight,1.0,Southwest,,bodoughty,,0,@SouthwestAir here we go again. Delayed in Chicago why offer the 630 flight if you never intend to fly it,,2/20/2015 16:03,,
5.70025e+17,0,0.6688,Flight Booking Problems,0.6688,Virgin America,,will_lenzenjr,,0,"@VirginAmerica Hey, first time flyer next week - excited! But I'm having a hard time getting my flights added to my Elevate account. Help?",,2/23/2015 17:00,Iowa City,Central Time (US & Canada)
5.69993e+17,0,0.7004,Late Flight,0.3686,American,,SenorIanAllan,,0,@AmericanAir but seriously if my cats dead I'm going to be pissed/very thankful because it is evil and wants my soul,,2/23/2015 14:53, NYC,Central Time (US & Canada)
5.70277e+17,0,1.0,Lost Luggage,0.6875,US Airways,,RogerWaterer,,0,@USAirways Need to talk to a person about my bag. Waiting on hold for two hours. Bag s!b delivered last night. Online says not found.,,2/24/2015 9:39,,
5.69152e+17,1,1.0,,,Delta,,staceylking,,1,@JetBlue while in Haiti Id do food distribution for hundreds of hungry kids in nearby villages. #flyingitforward http://t.co/lTf2quD3Xc,,2/21/2015 7:11,"boise, idaho",
5.67751e+17,0,1.0,Can't Tell,1.0,US Airways,,_JoeChuck,,0,@USAirways @AmericanAir what a joke of a company today reminded me why I never book with you,,2/17/2015 10:23,CT to Queens ,Eastern Time (US & Canada)
5.69299e+17,0,1.0,Cancelled Flight,1.0,United,,lowenberg,,0,@united we are the airline that has Cancelled Flightled flights TOMORROW to the NYC area,,2/21/2015 16:52,,
5.69969e+17,1,0.6922,,0.0,US Airways,,charmellemaria,,0,@USAirways so it's a $25.00 bag fee for a golf bag on a domestic flight?,,2/23/2015 13:15,"mclean, va",
5.69595e+17,2,0.6566,,0.0,American,,Ag03Recruiter,,0,@AmericanAir thank you for quick responses.   #aa usually has fantastic customer service. That's why I was so shocked when it wasn't there,,2/22/2015 12:28,"Fort Worth, TX",Central Time (US & Canada)
5.69967e+17,0,0.6466,Late Flight,0.3313,American,,ChuyAlberto,,0,@AmericanAir need2know if Ill be able to reach IND today.Rather stay in MAF that fly to DFW & find out I can't travel http://t.co/gVgKHbx1RB,"[31.93684422, -102.20753682]",2/23/2015 13:10,,
5.69894e+17,0,1.0,Customer Service Issue,1.0,Virgin America,,louisjenny,,0,@VirginAmerica is anyone doing anything there today?  Website is useless and no one is answering the phone.,,2/23/2015 8:19,Washington DC,Quito
5.68072e+17,1,1.0,,,Southwest,,cej1124,,0,"@SouthwestAir Ahhhh! Sorry, just followed.",,2/18/2015 7:38,"Austin, TX, USA",Central Time (US & Canada)
5.69892e+17,2,0.6787,,,American,,dkar84,,0,@AmericanAir ok thank you!,,2/23/2015 8:11,"Renton, WA",
5.69275e+17,0,1.0,Lost Luggage,1.0,United,,keykeydoodle,,0,@united says @USAirways  is the final carrier . Us air doesnt have it. I want my bag!!! Not a claim not an im  sorry. I want my clothes!!,,2/21/2015 15:20,Wonderland,Eastern Time (US & Canada)
5.69643e+17,0,1.0,Customer Service Issue,1.0,American,,andrearothcraig,,0,"@AmericanAir @sa_craig no, not helped one bit. actually ended up driving home due to extreme disorganization and lack of communication.",,2/22/2015 15:42,"College Station, TX",Central Time (US & Canada)
5.69275e+17,0,1.0,Late Flight,0.607,Southwest,,AzeenaW,,0,@SouthwestAir breaking my heart at BWI 9 hrs @business,,2/21/2015 15:16,,Atlantic Time (Canada)
5.70023e+17,0,1.0,Cancelled Flight,0.6669,United,,whitterbug,,0,@united @Apollochplayers we just want to go home tonight - why did you Cancelled Flight the last leg of our reserv. w/out our permission??! #PH6RPS,,2/23/2015 16:52,"Houston, TX",Central Time (US & Canada)
5.69626e+17,0,1.0,longlines,0.6454,United,,mgsaldana,,0,@united still sucks. I don't understand why you have two cust service agents for a long line at Houston international b gate #unitedsucks,,2/22/2015 14:34,,Central Time (US & Canada)
5.70265e+17,0,1.0,Customer Service Issue,1.0,American,,fetsyat001,,0,@AmericanAir Is there a way to add my AA number to an itinerary that doesn't involve sitting on hold for 1.5 hours?,,2/24/2015 8:51,,
5.6971e+17,0,0.6688,Late Flight,0.6688,American,,georgetietjen,,0,"@AmericanAir Thanks. Two hours to go inflight, then hotel.  Hang in there with all the DFW travel delays AA team.",,2/22/2015 20:08,,
5.6893e+17,1,0.6522,,0.0,Southwest,,davidgoodson71,,1,@SouthwestAir just do it that easy,,2/20/2015 16:26,,
5.68947e+17,0,1.0,Customer Service Issue,1.0,Southwest,,El_Cinco_Cinco,,0,@SouthwestAir well my mom called earlier and you guys had her on hold for close to an hour,,2/20/2015 17:33,,Pacific Time (US & Canada)
5.68152e+17,0,0.6463,Can't Tell,0.3316,Southwest,,natedlee,,0,@SouthwestAir TSA Pre isn't showing up on my boarding passes and I've followed all of the steps. Please help.,,2/18/2015 12:55,D.C. Metro Area,Eastern Time (US & Canada)
5.69902e+17,0,1.0,Late Flight,1.0,United,,LukeXuanLiu,,0,"@united my UA3426 on 2/19 was also delayed by 2 hours, stretching my trip way past the midnight, extremely exhausting!",,2/23/2015 8:48,,Atlantic Time (Canada)
5.67846e+17,2,0.6307,,0.0,United,,palmettoblossom,,0,"@united amazing flying over 25,000 miles on #UnitedAirlines & alliance last year; still got jilted out of status! #moneyelsewhere",,2/17/2015 16:39,,
5.6963e+17,2,1.0,,,United,,LisaAkey,,0,@united thanks gate agent extraordinaire Seau Fong for helping me get re-booked out of Boise and (hopefully) home to NYC sometime tonight!,"[43.56764134, -116.22089932]",2/22/2015 14:49,"ÜT: 41.88849,-87.6282",
5.68018e+17,0,0.6628,Customer Service Issue,0.357,Delta,,MerrickRealtor,,0,@JetBlue  no ... I am guessing I have to call someone,,2/18/2015 4:03,Merrick,America/New_York
5.69215e+17,2,0.7158,,0.0,Southwest,,ItsDTruth,,0,@SouthwestAir thanks so much just had to make a Cancelled Flightlation! I've sent u the info.,,2/21/2015 11:20,North Texas,Central Time (US & Canada)
5.68947e+17,0,0.6544,Flight Booking Problems,0.3291,Southwest,,LukeGUlrich,,0,@SouthwestAir it says I can't because my flight is in progress.,"[41.30091858, -95.89873244]",2/20/2015 17:33,"Omaha, NE",Central Time (US & Canada)
5.70009e+17,0,1.0,Customer Service Issue,1.0,American,,ollypop15,,0,@AmericanAir I bought a plane ticket 2 months ago and still haven't received my flight info and ticket in my email when it will come?,,2/23/2015 15:55,,
5.6948e+17,0,1.0,Cancelled Flight,1.0,US Airways,,hkmonmjh,,0,"@USAirways my flight got Cancelled Flightled to Charlotte. Been on hold for an hour, pls pick up!",,2/22/2015 4:52,,
5.69263e+17,0,1.0,longlines,0.7057,United,,joshanon,,0,"@United appreciate the early arrival of UA1002, but any chance ORD will ever bring the bags out?",,2/21/2015 14:29,"San Francisco, CA",Pacific Time (US & Canada)
5.70152e+17,0,1.0,Customer Service Issue,1.0,United,,sothenbethsaid,,1,"@united has not responded to my various requests for contact numbers, does anyone know the UK customer service number for #UnitedAirlines",,2/24/2015 1:22,Nottingham,London
5.70043e+17,0,1.0,Customer Service Issue,0.6733,US Airways,,chuckbaker5,,1,@USAirways. Yet another delay/missed connection....and your customer service has an attitude with me? Wow.,,2/23/2015 18:09,,
5.68836e+17,1,0.6698,,0.0,Delta,,wclsc59,,0,@JetBlue will you please start offering more routes out of @triflight to more locations,,2/20/2015 10:12,johnson city tn,
5.68801e+17,1,1.0,,,United,,ExterionMediaNI,,2,@united gives Belfast a #Hug with the new unmissable #BusHug format #impact #busads #thinkbus @BelfastAirport http://t.co/AvbdstJUJS,,2/20/2015 7:56,Northern Ireland,London
5.68988e+17,2,0.6907,,,United,,GoALDE,,0,@united No thanks.  Took care of it when I called,,2/20/2015 20:16,Wisconsin to Worldwide,Central Time (US & Canada)
5.69923e+17,2,0.3586,,0.0,United,,iworkinsmm,,0,@united Just sent! Thanks :),,2/23/2015 10:12,Los Angeles,Pacific Time (US & Canada)
5.69784e+17,0,0.7009,Customer Service Issue,0.7009,US Airways,,TravelingProf,,0,@USAirways How many agents do you have working to handle the thousands of calls?,,2/23/2015 1:00,"Great Barrington, MA",Eastern Time (US & Canada)
5.68204e+17,1,0.6879,,0.0,Southwest,,ericcox122685,,0,@SouthwestAir I will be writing in about the service via email. My company also transports well over 100 clients monthly via SW.,,2/18/2015 16:22,,Central Time (US & Canada)
5.67848e+17,2,1.0,,,United,,dudleywright,,0,@united thanks for not getting my BusinessFirst priority tagged bag onto my connecting flight at EWR despite a 2+ hour layover. Nice job,,2/17/2015 16:47,"Johnstown, Ohio",Quito
5.67778e+17,0,1.0,Customer Service Issue,1.0,Southwest,,dominoeffect01,,0,"@SouthwestAir been on the phone for about an hour waiting..can you please answer, Thank You!  #notcool",,2/17/2015 12:11,New Orleans/Dallas,Central Time (US & Canada)
5.68808e+17,0,1.0,Customer Service Issue,0.6507,Southwest,,ohshititsjake,,0,@SouthwestAir how long does it take for points from RR Shopping to post to my account? Got email saying I've earned points but don't see em,,2/20/2015 8:24,San Francisco,Pacific Time (US & Canada)
5.68922e+17,0,0.6842,Can't Tell,0.6842,United,,KatieJelen,,1,@united I need you...to be a better airline. ^LOL,,2/20/2015 15:56,"Los Angeles, CA (via Philly)",Pacific Time (US & Canada)
5.67822e+17,0,0.6556,Late Flight,0.6556,US Airways,,PsuOhiofarmgirl,,0,"@USAirways  redeemed themselves!  Flight out at 7:44!!! Had to call and negotiate,  but thank the Lord I'm heading home!!!!!",,2/17/2015 15:05,,
5.69264e+17,2,1.0,,,US Airways,,MichelleFilling,,0,@USAirways Thank you!!! This whole crew has rocked through bad weather and diversion. Pilot keeping us well informed. #customerservice,,2/21/2015 14:33,,Eastern Time (US & Canada)
5.67813e+17,0,1.0,Can't Tell,0.6904,Southwest,,gmckevitt112,,0,@SouthwestAir I told myself last time I would never fly you again. I really messed up today. Thanks flight 1802. Worst airline ever,,2/17/2015 14:27,Boston ,
5.70248e+17,2,1.0,,,US Airways,,OneT_Mat,,0,@USAirways haha no worries you guys are the best!  +1 for spelling my name correctly,,2/24/2015 7:45,"Boston, MA",Atlantic Time (Canada)
5.68491e+17,1,1.0,,,US Airways,,OllieRouet,,0,"@USAirways @AmericanAir been with US Airways since 03,  back and forth Gatwick - Charlotte, then LHR. Bit sad nostalgic way.",,2/19/2015 11:22,,Eastern Time (US & Canada)
5.67764e+17,0,0.6904,Customer Service Issue,0.6904,Southwest,,andresecarvallo,,0,"@SouthwestAir I recommend upgrading your IVR and using call back, email, and texting from a know caller.",,2/17/2015 11:14,"Austin, TX",Central Time (US & Canada)
5.67824e+17,0,1.0,Customer Service Issue,1.0,United,,karalynnholt,,1,@united we showed up to our flight several hours early. Tried to call & was on hold 15 min b/f call disconnected.,,2/17/2015 15:10,San Antonio,Central Time (US & Canada)
5.68158e+17,0,0.6702,Customer Service Issue,0.6702,Virgin America,,Pace6445,,0,@VirginAmerica your website sucks donkey dicks. Just thought you should know. All best.,"[40.63767372, -74.11075451]",2/18/2015 13:18,"Staten Island, NY",
5.69224e+17,0,1.0,Late Flight,0.3515,US Airways,,Matt_Gerlach,,0,@USAirways  in don't have it on me at the time as I am taking Amtrak home. How do we call for partial refunds?,,2/21/2015 11:54,"ÜT: 43.106744,-76.14949",Eastern Time (US & Canada)
5.68212e+17,0,0.6522,Flight Booking Problems,0.6522,Delta,,Bill_Faulk,,0,"@JetBlue Why doesn't your ""Best Fare Finder"" work?",,2/18/2015 16:54,#ManorvilleInExile,Eastern Time (US & Canada)
5.68239e+17,0,1.0,Customer Service Issue,0.6838,US Airways,,iamlisa222,,0,@USAirways yup 1:34 minutes was my limit of waiting on hold so thanks for nothing,,2/18/2015 18:40,Wisconsin,Central Time (US & Canada)
5.69075e+17,0,1.0,Customer Service Issue,1.0,Southwest,,MikeGarrettSTL,,0,@SouthwestAir Anyone answering phone this morning at 800IFLYSWA? On hold 51 minutes and counting...,,2/21/2015 2:04,"St Louis, MO",Central Time (US & Canada)
5.70235e+17,0,1.0,Flight Attendant Complaints,0.385,United,,Evan_Flay,,0,@united ours in July. You have ZERO excuses for this. You have an out-of-date system that causes problems like this.,"[29.98384925, -95.3374653]",2/24/2015 6:53,Seattle,Pacific Time (US & Canada)
5.70243e+17,0,1.0,Can't Tell,0.3466,Southwest,,RealMaryAgnes,,0,"@SouthwestAir: Tried for VIP Live in The Vineyard but yr site went down, by the time I got in 2 redeem pts those packages gone.",,2/24/2015 7:23,,Atlantic Time (Canada)
5.68148e+17,0,1.0,Flight Booking Problems,0.6458,United,,froyomama,,0,"@united airlines claims to have a low fare guarantee, but they won't honor a lower fare that I found.",,2/18/2015 12:41,,Central Time (US & Canada)
5.68797e+17,0,1.0,Flight Attendant Complaints,0.3541,US Airways,,YourKindofSalad,,0,@USAirways I respect the stress of a merger but one rep to reschedule/replane 15 ppl who are already Late Flight? #youcandobetter,,2/20/2015 7:37,Cincinnati,Quito
5.67819e+17,0,0.6808,Customer Service Issue,0.3559,United,,gg8929,,0,@united Classic,,2/17/2015 14:53,,Amsterdam
5.68849e+17,2,0.7025,,,Southwest,,lichelle75,,0,@SouthwestAir  Please Help. We really want to fly with you. #guessweflyingdelta,,2/20/2015 11:05,,
5.67768e+17,0,1.0,Flight Attendant Complaints,1.0,United,,DGomezPearlberg,,1,@united each flight is worse than last! flight attendants don't even know whether the plane is equipped with power outlets at the seats!,"[40.70773298, -74.17069948]",2/17/2015 11:29,NYC,Eastern Time (US & Canada)
5.68419e+17,0,1.0,Late Flight,1.0,Southwest,,iammmadeux,,0,@SouthwestAir why the delay on Flight 423 BDL to MCO? Need to get to Florida for the ☀️& races in Daytona,,2/19/2015 6:35,CT,Eastern Time (US & Canada)
5.68899e+17,0,0.7112,Late Flight,0.3581,United,,CpyburnDC,,1,"@united as for volunteers to give up seats, people did! Now we sit for 25 minutes on plane waiting 4 them to add more people!  #letsgo",,2/20/2015 14:23,"Washington, DC",Eastern Time (US & Canada)
5.67887e+17,0,0.7067,Bad Flight,0.7067,United,,JSHanselman,,0,"@united this is in ur Hemispheres magazine. I'm open to what will u do to make the ""flight more pleasant."" http://t.co/VrQDpqEPFW",,2/17/2015 19:21,"Boise, ID",Mountain Time (US & Canada)
5.68478e+17,0,1.0,Customer Service Issue,0.6519,Southwest,,TkerVker,,0,@SouthwestAir Is your BWI-SJD service seasonal? Wasn't part of extension. Called intl desk. They didn't know. Want to fly in Sept on Sat.,,2/19/2015 10:32,,
5.69594e+17,0,0.7021,Late Flight,0.7021,American,,JasonPeppel,,0,@AmericanAir what are my chances of making a connection to El Paso (AA504) with DFW from SAT (AA200) delayed 30 minutes?,,2/22/2015 12:27,,
5.69644e+17,0,1.0,Cancelled Flight,1.0,American,,bfriend10,,0,"@AmericanAir been a very long day in Philly...12:13pm flt to ORD Cancelled Flighted with NO notice, no message, no email.  NOT NICE FOR WE PLATINUMS.",,2/22/2015 15:45,Chicago,
5.69316e+17,2,1.0,,,Virgin America,,archiegips,,0,@VirginAmerica Only way to fly! #Elevate #Gold,,2/21/2015 18:02,LaLa Land,Pacific Time (US & Canada)
5.68839e+17,2,1.0,,,US Airways,,MikeSelesky,,0,@USAirways awesome! Flight #676 out of philly on Tuesday. Party in row 15 if you're interested.,,2/20/2015 10:24,,
5.68524e+17,1,1.0,,,Delta,,kbosspotter,,0,@JetBlue should I check in my awesome bag on my flight or carry it on... Decisions...,,2/19/2015 13:33,Logan International Airport,Atlantic Time (Canada)
5.68861e+17,1,0.624,,,Southwest,,Normthompsonsr,,0,@SouthwestAir  when is the next flight with free cocktails ?,,2/20/2015 11:52,yuma az,Eastern Time (US & Canada)
5.69301e+17,1,1.0,,,Southwest,,dcoadavon,,0,"@SouthwestAir Have a cup coffee and relax while you check out the New Deals and Promotions at Avon, twice a month at Doug @dcoadavon",,2/21/2015 17:03,San Diego,
5.69831e+17,1,0.6872,,0.0,American,,hale36,,0,@AmericanAir hi do you have a phone number to ring from uk regarding claim for our Late Flight flight departure claim amount agreed just had no,,2/23/2015 4:09,,
5.69881e+17,0,1.0,Customer Service Issue,1.0,American,,1JENSABA,,0,@AmericanAir how can I get travel question answered quickly... Online and calling not helping with this busy day,,2/23/2015 7:28,"Chicago,IL",Central Time (US & Canada)
5.69683e+17,0,1.0,Lost Luggage,1.0,American,,wwkeyboard,,0,"@AmericanAir You should be more timely with bags that missed a flight, people need their undies the next morning!",,2/22/2015 18:20,"Urbana, IL",Central Time (US & Canada)
5.69936e+17,2,1.0,,,Southwest,,bzjames,,0,@SouthwestAir Got help from a nice lady on the phone in Georgia.  Thank you!,,2/23/2015 11:03,,
5.69915e+17,0,1.0,Late Flight,0.66,United,,teamcrafty,,0,"@united a) she's an international. Her phone is on the fritz, I had to get to Chicago from nearly 4 hrs away to figure everything out.",,2/23/2015 9:41,Grand Rapids,Quito
5.68846e+17,2,0.653,,,Southwest,,FaithGHubbard,,0,@SouthwestAir thank you! DMing now.,,2/20/2015 10:54,"washington, dc",Eastern Time (US & Canada)
5.69781e+17,0,1.0,Lost Luggage,0.6353,United,,TimBouhour,,0,"@united I'm glad you didn't mean to, but it doesn't excuse your inefficiency! Only took 70min for the bags, we were your only arrival flight",,2/23/2015 0:48,"Raleigh, NC",
5.67831e+17,0,1.0,Flight Attendant Complaints,1.0,US Airways,,Nathanielyb,,0,"@USAirways so i ask for ice and the attendant snaps ""i dont have ice on this cart"" not 5 min Late Flightr 2 cups of ice to the people 2 rows ahead.",,2/17/2015 15:40,"Westbrook, CT",Eastern Time (US & Canada)
5.67825e+17,0,1.0,Late Flight,1.0,United,,giltweetsstuff,,0,@united I shouldn't have to spend my own $$$ on a hotel because of a weather delay. The weather being something COMPLETELY OUT OF MY CONTROL,,2/17/2015 15:18,California,Pacific Time (US & Canada)
5.67822e+17,0,1.0,Late Flight,0.6655,United,,americanbudoma,,0,"@united how can you not know, after two hours of us sitting on the plane with no bags off loaded, the planes weight?!",,2/17/2015 15:06,"Crowley, Louisiana",
5.69619e+17,2,1.0,,,American,,TravelWineSport,,0,@AmericanAir Always love opening the upgrade email.,,2/22/2015 14:06,Trying to go everywhere!,
5.69622e+17,0,1.0,Flight Booking Problems,0.6602,American,,coffeeculture,,0,@AmericanAir that's not what I asked :)) I'm looking to change a Flight Booking Problems for 03.03. Can you help,,2/22/2015 14:15,"Dublin, Ireland",Dublin
5.68465e+17,2,1.0,,,Southwest,,VictoriaJacobs,,0,@SouthwestAir AMAZING c/s today by SW thank you SO very much. This is the reason we fly you #southwest,,2/19/2015 9:39,Barrie | Ontario | Canada,Eastern Time (US & Canada)
5.69909e+17,0,1.0,Cancelled Flight,1.0,American,,jocelyalatorre,,0,@AmericanAir worst airline! You Cancelled Flight our flight and don't even let us know even though we are traveling with children.,,2/23/2015 9:17,"Guadalajara, México",Guadalajara
5.68173e+17,0,1.0,Cancelled Flight,0.6711,US Airways,,GignacForLowell,,0,"@USAirways after 3 Cancelled Flightlations and a delay, causing me to miss connecting flight. Another night not being home. Thanks #pathetic",,2/18/2015 14:21,"Lowell, Ma",
5.69965e+17,2,1.0,,,American,,Laurelinesblog,,0,"@AmericanAir Chicago seen from seat 6A, AA 1620. So far a great ride! On to PDX! http://t.co/X4rsvAGIjN",,2/23/2015 12:59,"Chapel Hill, NC",
5.70016e+17,0,1.0,Lost Luggage,1.0,US Airways,,Gregm528,,0,@USAirways yes I know the industry procedure on baggage. Thanks for helping..... 😉 what about the impossible connection that started this?,,2/23/2015 16:22,NY,Eastern Time (US & Canada)
5.69181e+17,0,1.0,Customer Service Issue,0.6545,Southwest,,Shivener,,0,"@SouthwestAir On hold over 2 hrs and got cutoff !Cancelled Flightled my flight, now can't get to booked cruise in Florida! Terrible customer service!",,2/21/2015 9:03,,Quito
5.70089e+17,1,0.3569,,0.0,Southwest,,LaRoseKayla,,1,"@SouthwestAir you should have assigned seating, because now my cousin & I probably can't sit together on our flight tomorrow.. Thanks.",,2/23/2015 21:13,,
5.69683e+17,0,1.0,Lost Luggage,1.0,American,,wwkeyboard,,0,"@AmericanAir ""We'll drop off your luggage 24 hours after your flight"" is ridiculous.",,2/22/2015 18:21,"Urbana, IL",Central Time (US & Canada)
5.68365e+17,1,0.6601,,,Southwest,,Harry_Bryan,,0,@SouthwestAir are passengers automatically rebooked on other flights if original is Cancelled Flighted for weather etc?,,2/19/2015 3:01,"Powell, TN",Eastern Time (US & Canada)
5.68078e+17,0,0.657,Customer Service Issue,0.657,United,,mwbotelho,,0,@united Can we get Any (free) upgrade because all the problems we've had? Our reservation is MKWLKR.,,2/18/2015 8:00,Curitiba,Brasilia
5.69484e+17,0,1.0,Customer Service Issue,1.0,Delta,,tonytouch09,,0,@JetBlue suck and their customer services are the worst  whats the point of having a loyalty scheme that they don't honor #badairline,,2/22/2015 5:10,London/NYC,London
5.68436e+17,0,0.6801,Flight Booking Problems,0.3419,Delta,,wclsc59,,0,@JetBlue please get service started at @triflight and offer good routes lile florida upstate ny vegas etc,,2/19/2015 7:44,johnson city tn,
5.69732e+17,0,0.708,Cancelled Flight,0.708,American,,s_branton,,0,@AmericanAir when will tomorrow's flight Cancelled Flightlations at Dfw for AA flights be posted? We are on 2424 at 7am from LAX!,,2/22/2015 21:35,,
5.69684e+17,0,1.0,Customer Service Issue,1.0,Southwest,,horacioguapo,,0,@SouthwestAir but to make us tru to find space in other flights.  This customer service is as bad as @SpiritAirlines.,,2/22/2015 18:22,,
5.68604e+17,0,1.0,Cancelled Flight,0.3514,Delta,,yaffasolin,,2,@JetBlue what's going on with flight 669 and how many free trips will I get from this epic inconvenience @anku http://t.co/pEUc0BMij9,,2/19/2015 18:53,New York,Pacific Time (US & Canada)
5.70226e+17,0,0.6923,Customer Service Issue,0.3846,United,,_mhertz,,0,@united you have to follow me in order for me to DM...come on now,,2/24/2015 6:18,,Pacific Time (US & Canada)
5.69647e+17,0,1.0,Can't Tell,0.6715,American,,219jondn,,0,@AmericanAir why does your RTW planner (spec. Circle Pacific) not let me even plan the demo routes from your website?,,2/22/2015 15:55,"Charlotte, NC | Köln, NRW",Quito
5.68869e+17,2,1.0,,,Southwest,,mcgibbon_keith,,0,@SouthwestAir This has to be the best video I have seen ever! - #teamspirit https://t.co/X5JenA7NyE,,2/20/2015 12:24,Ottawa Canada ,Eastern Time (US & Canada)
5.68786e+17,1,0.6316,,0.0,Delta,,redsox223,,0,@JetBlue I hope so. The plane does appear to be leaving a nearby terminal for our gate.,,2/20/2015 6:54,,
5.68791e+17,0,0.6771,Late Flight,0.6771,US Airways,,G_Will_Eye_Am,,0,@USAirways sitting on the ground in Charlotte with no gate or comms for flight deck great happy Friday hope i make my connection,,2/20/2015 7:14,,
5.6856e+17,1,1.0,,,Delta,,TheSnortherner,,0,"@JetBlue Well, I fly into Huntsville, AL. But I'd take either Nashville or Birmingham too!",,2/19/2015 15:55,NYC,Eastern Time (US & Canada)
5.68171e+17,0,0.34,Late Flight,0.34,US Airways,,Kurt_Wirth,,0,"@USAirways Thanks for showing interest...3880 to Greenville, SC.",,2/18/2015 14:12,"ÜT: 43.182918,-77.651224",Eastern Time (US & Canada)
5.6899e+17,2,1.0,,,United,,raindovemodel,,0,"@united Brian at SFO customer service deserves a raise, gave me extra meal voucher and a good joke to cheer me up after flight delay. #FTW",,2/20/2015 20:24,Anywhere someone needs me,Eastern Time (US & Canada)
5.70052e+17,2,1.0,,,American,,RobertCossar,,0,"@AmericanAir thanks.  I actually made it, my connection flight was delayed.  Guess all delays are not a bad thing. http://t.co/XGgCNTco8m",,2/23/2015 18:45,,Central Time (US & Canada)
5.69011e+17,0,1.0,Late Flight,1.0,United,,kellyirish72,,0,"@united funny, both my flights yesterday were delayed because of mechanical issues. Rotten luck to get 2 planes in a row with ""issues""...",,2/20/2015 21:50,Austin,
5.6926e+17,1,1.0,,,Delta,,erw12,,0,@JetBlue status of flight 684 from MCO to LGA tomorrow?,,2/21/2015 14:19,,
5.67774e+17,0,1.0,Late Flight,1.0,US Airways,,amorris1116,,0,"@USAirways can you please DM me, my flight has been delayed going into CLT which will force me to miss my connection to LGA at 10:05pm",,2/17/2015 11:54,,
5.69623e+17,0,1.0,Customer Service Issue,1.0,US Airways,,dave_cavan,,0,@USAirways he is 8 months old and is suffering from a rare form of cancer. Your customer service agents had no compassion and I am disgusted,"[43.19824341, -70.8733423]",2/22/2015 14:23,"Livonia, MI",
5.68491e+17,1,0.6507,,,Southwest,,jaysonsperling,,0,"@SouthwestAir Don't worry, you will! :-)",,2/19/2015 11:23,"Denver, CO. USA",Pacific Time (US & Canada)
5.70189e+17,0,1.0,Cancelled Flight,1.0,United,,bcarlsrud,,0,@united checking to see why flight 3466 (atl-ord) got Cancelled Flighted?,,2/24/2015 3:50,,Central Time (US & Canada)
5.69905e+17,2,0.6701,,0.0,Delta,,JamesMSama,,0,"@JetBlue good to know, thanks so much!",,2/23/2015 9:00,"Boston, MA.",Eastern Time (US & Canada)
5.69249e+17,0,1.0,Cancelled Flight,1.0,Southwest,,Tom_Fili,,2,@SouthwestAir flight to PHL from FLL Cancelled Flighted 2/21 no flight available until 2/24 done with SW.,,2/21/2015 13:34,"Havertown, Pa.",Eastern Time (US & Canada)
5.69515e+17,1,0.3437,,0.0,Delta,,cshells4,,0,@JetBlue Charleston - from your app guys as of a few minutes ago!!! http://t.co/sEUlpvfn95,,2/22/2015 7:11,Connecticut,
5.69964e+17,0,1.0,Customer Service Issue,0.6575,US Airways,,TheVoiceofBrian,,0,@USAirways please fix your reservations phone system.  The weather/backup could not possibly be bad for 10 days!  #goodgriefpeople,,2/23/2015 12:57,YouTube.com/VOiceofBrian,Central Time (US & Canada)
5.69936e+17,1,0.6588,,0.0,Delta,,No_Cut_Card,,15,X____x RT @JetBlue: Our fleet's on fleek. http://t.co/Y39YzDpBvU,,2/23/2015 11:03,i'm only human,Eastern Time (US & Canada)
5.70218e+17,1,0.6854,,,Virgin America,,AdamSinger,,0,@VirginAmerica do you miss me? Don't worry we'll be together very soon.,,2/24/2015 5:44,"San Francisco, CA",Central Time (US & Canada)
5.68555e+17,2,1.0,,,Delta,,MsBooya,,0,"@JetBlue but thank you! Love, an anxious flyer.",,2/19/2015 15:36,,
5.69649e+17,0,1.0,Lost Luggage,1.0,US Airways,,Spencerklein,,0,@USAirways I need help locating my bag. I arrived in Denver last night at midnight from charlotte but my  8am flight to Hayden/steamboat,,2/22/2015 16:05,,Eastern Time (US & Canada)
5.68797e+17,1,0.6582,,0.0,United,,MrsHeyGil,,0,"@united traveling from FRA thru IAD to MCO tomorrow, concerned abt IAD weather. Can't change until advisory issued? Any advice?",,2/20/2015 7:40,"Obersulzbach, Germany",Quito
5.70228e+17,1,0.6374,,0.0,Southwest,,TheRandyHarbin,,0,@SouthwestAir #stepup #makeitright re you best? Or just money hungry? #wewillsee,,2/24/2015 6:24,Kansas City MO,Central Time (US & Canada)
5.6844e+17,2,0.6437,,0.0,Southwest,,JulieMedia,,1,@SouthwestAir listening center is open seating just like on their planes. #RaganDisney,,2/19/2015 8:02,,Eastern Time (US & Canada)
5.67887e+17,0,1.0,Late Flight,1.0,United,,PamSanghera,,0,@united Stuck on plane for over an hour due to mechanical faults. Any updates please? This happened on way to Newark and now again to LHR...,,2/17/2015 19:24,,
5.67757e+17,1,1.0,,,United,,andtheretheygo,,0,@united Q: Just purchased ticket to #Hawaii for trip in Late Flight-March. Does this mean we will acquire miles based on price or distance flown?,,2/17/2015 10:45,,
5.68386e+17,1,0.6832,,,Southwest,,a_lichtenfels,,0,@SouthwestAir I think me and my group could use some nice cold drinks once we get in the air...we are all over 21 😜😎,,2/19/2015 4:25,,
5.68857e+17,1,1.0,,,Southwest,,MattWalljasper,,0,@SouthwestAir I have a question re: your ATL companion pass offer. I know I need 3 revenue flight roundtrips. What's a revenue flight? thnx,,2/20/2015 11:36,"Atlanta, GA",Eastern Time (US & Canada)
5.69669e+17,0,1.0,Customer Service Issue,1.0,American,,otisday,,0,@AmericanAir @cjdjpdx not a valid response in 2015 for a multinational corp whose profits are measured in billions. Stop understaffing!,,2/22/2015 17:25,Pekin,Eastern Time (US & Canada)
5.68951e+17,1,0.6651,,0.0,United,,JPKirchmeier,,0,@united landing in Chicago - saw it once we were already airborne.,,2/20/2015 17:52,"Evanston, IL",Central Time (US & Canada)
5.67758e+17,2,1.0,,,Southwest,,colorsflashing6,,0,@SouthwestAir @PaytonTaylor129 I love Southwest and Payton Taylor!,,2/17/2015 10:51,"Nashville, TN",Eastern Time (US & Canada)
5.69229e+17,0,1.0,Lost Luggage,1.0,Southwest,,jaheard1,,0,@SouthwestAir   Where the heck are the bags for Chicago 408. It has been an hour,,2/21/2015 12:14,Virginia,Quito
5.69538e+17,0,1.0,Late Flight,0.6397,US Airways,,beachylinda,,0,@USAirways 3rd connecting flight delayed but still cannot make it & still unable to speak to a real person,,2/22/2015 8:42,,
5.6924e+17,0,1.0,Customer Service Issue,1.0,Southwest,,heroestoheroes,,0,@SouthwestAir 2 wounded vets stuck. Hv trouble with agent help. On hold and no answer on Twitter. Pls respond,,2/21/2015 12:58,"Fort Lee, NJ",
5.69635e+17,0,1.0,Can't Tell,0.3684,United,,gtotheoff,,1,". @united 5 hours, 3 gates, and 3 planes Late Flightr still not an update, explanation, or apology to be had. #WorstAirlineEver #UnitedAirlines",,2/22/2015 15:10,,Central Time (US & Canada)
5.69693e+17,0,1.0,Cancelled Flight,0.698,American,,andresfreyesp,,0,"@AmericanAir I have been trying to speak with an agent the whole day about my Cancelled Flightled flight, what I can do?",,2/22/2015 18:59,,Canberra
5.70023e+17,0,0.6774,Bad Flight,0.3441,United,,nbhdsheila,,0,@united landed in Boston at 9 last night.  The 15 hours of traveling was rough tho.,,2/23/2015 16:51,Boston,Eastern Time (US & Canada)
5.69347e+17,0,1.0,longlines,0.6776,US Airways,,BradHuff88,,0,@USAirways 2 hours and counting waiting to get into a gate in Philadelphia. Just icing on the cake for a miserable flight experience,,2/21/2015 20:03,CT,
5.68886e+17,0,1.0,Customer Service Issue,0.3406,US Airways,,TimAtConservis,,0,@USAirways How do I get through?,,2/20/2015 13:31,"Asheville, NC",
5.67758e+17,1,0.6831,,,Delta,,JayVig,,0,@JetBlue @roxydigital Good. I want extra peanuts on my flight then. lol. #JVMChat,,2/17/2015 10:51,"Jersey City, NJ",Eastern Time (US & Canada)
5.69296e+17,0,1.0,longlines,0.3462,United,,ScottyNeuman,,1,@united congratulations united. Fail again. Sky at a gate with a plane full of people waiting on 2. Weather gets worse now we can't leave.,"[39.85760174, -104.66669625]",2/21/2015 16:43,"Montana, God's country
",Pacific Time (US & Canada)
5.68516e+17,0,1.0,Bad Flight,0.3438,US Airways,,relaxed137,,0,@USAirways yes.  Every one of these on every flight is like this.  There needs to be more Velcro or something,,2/19/2015 13:03,Arizona,Arizona
5.69181e+17,0,1.0,Cancelled Flight,1.0,Southwest,,MateoL13,,0,@SouthwestAir Pls help. On hold 4 long time now. Travelling 4 business and flight 2 ORF from MCI was Cancelled Flightled.  Need to get out there ASAP.,,2/21/2015 9:05,KC,
5.7024e+17,1,1.0,,,Delta,,blckblakelively,,0,Sigh... “@JetBlue: Our fleet's on fleek. http://t.co/W5NL0AY9Bl”,,2/24/2015 7:13,where the Bulls/Bears play.,Central Time (US & Canada)
5.6838e+17,0,1.0,Customer Service Issue,0.6933,United,,DMSHIPMAN915,,0,"@united EWR ppl told me to call 1800#, have 2x/day since Monday. Still at layover loc. have that ref # tho. Any help appreciated.",,2/19/2015 4:03,Germany,
5.70021e+17,0,0.6659,Can't Tell,0.6659,American,,djjohnpayne,,0,@AmericanAir No. It does. You could not be more wrong. http://t.co/66NXZhBbMT,,2/23/2015 16:43,"Las Vegas, NV",Pacific Time (US & Canada)
5.69733e+17,2,1.0,,,American,,WilliamMulock,,0,@AmericanAir 1) I was on 1610 today to YYZ. I had a bit of a bag issue that was cleared up beautifully. Thank you to all of the check in,,2/22/2015 21:36,,Eastern Time (US & Canada)
5.69912e+17,0,1.0,Cancelled Flight,1.0,Virgin America,,AlisonK33774854,,0,@VirginAmerica I like the TV and interesting video . Just disappointed in Cancelled Flightled flight when other flights went out to jfk on Saturday .,,2/23/2015 9:29,,
5.69016e+17,0,1.0,Flight Booking Problems,0.6222,United,,CaptainDave13,,1,@united She 👏 won't 👏 be 👏 at 👏 my 👏 wedding 👏. This is an irreplaceable milestone. There's no reFlight Booking Problems. How can we be repaid for this?,,2/20/2015 22:08,ridin' da food train,
5.68444e+17,2,1.0,,,Southwest,,jjturlington,,0,@SouthwestAir @FortuneMagazine well deserved!,,2/19/2015 8:17,,
5.67926e+17,0,0.6677,Late Flight,0.6677,US Airways,,fispahani,,1,Thanks. “@USAirways: @fispahani Weather disruptions have caused some of our crew to run Late Flight. We're sorry for the delay to your flight.”,,2/17/2015 21:57,"Washington, DC",Islamabad
5.69738e+17,0,1.0,Lost Luggage,0.3569,United,,travelpro888,,0,@united I just checked my united app and the most valuable use of this app has been removed. I can no longer see the status of my equipment?,,2/22/2015 21:59,,
5.67783e+17,2,1.0,,,Delta,,FoppishDork,,0,@JetBlue Haha you're doing everything right! Don't change a thing! Slash this Twitter engagement just makes you even cooler! #bestairline,,2/17/2015 12:31,,
5.70046e+17,0,1.0,Customer Service Issue,0.7078,American,,Amrutafrika,,0,@AmericanAir you have a company policy that refuses employees to speak to other employees over the phone? Interesting,,2/23/2015 18:21,,
5.69342e+17,2,1.0,,,Southwest,,MickeySnowflake,,0,"@SouthwestAir Thanks for helping out! Class act, all the way... see you in the air!",,2/21/2015 19:43,N 30°23' 0'' / W 97°44' 0'',
5.68509e+17,0,1.0,Late Flight,0.6579,United,,peteeustic,,0,@united thats because you didnt read my entire tweet. Wife's 12pm flight is now delayed to 6:30.  Thats 3 6+ hour flight delays in 2 weeks,,2/19/2015 12:35,,
5.69865e+17,0,1.0,Customer Service Issue,1.0,American,,paulboomer,,0,@AmericanAir I like the call back system. But thought you'd like to know it's not working well. I received three calls but there's no audio.,,2/23/2015 6:22,"Columbia, MO",Central Time (US & Canada)
5.69213e+17,2,1.0,,,Delta,,kaitlynrosati,,0,@JetBlue thanks so much for your condolences and quick response. It is very much appreciated,,2/21/2015 11:12,CONCRETE JUNGLE,Pacific Time (US & Canada)
5.68111e+17,0,1.0,Customer Service Issue,0.6739,US Airways,,drinkie,,0,"@usairways I am sure you are sincere in your apology, its disappointing from a customer perspective when you want loyal customers #options",,2/18/2015 10:14,Delaware,Eastern Time (US & Canada)
5.68645e+17,1,0.6364,,0.0,Delta,,Brian_Genest,,0,@JetBlue yup! He said there would be flight change fee. But the plane should be here in 45 minutes apparently.,,2/19/2015 21:36,Maine,Eastern Time (US & Canada)
5.68542e+17,0,0.6931,Damaged Luggage,0.6931,US Airways,,JSardonic20,,0,@USAirways @AmericanAir you know...hockey sticks are expensive. Your baggage handlers shouldn't just be throwing them on the cart.,"[39.8744048, -75.24235009]",2/19/2015 14:46,,
5.69175e+17,0,0.6523,Customer Service Issue,0.6523,US Airways,,sebastian_mcfox,,0,@USAirways why cant Sapphire members reach anyone on the phone?,,2/21/2015 8:40,,
5.70085e+17,0,1.0,Customer Service Issue,1.0,US Airways,,worldwideweg,,0,@USAirways  I've never been treated this badly,,2/23/2015 20:59,,
5.69541e+17,0,1.0,Can't Tell,0.6601,Delta,,BluTapes,,0,@JetBlue letting me down in San Fran. No Media rate? What's the deal? Looks like this is the last time I fly anywhere with you.,,2/22/2015 8:56,Boston,Eastern Time (US & Canada)
5.70097e+17,0,1.0,Customer Service Issue,1.0,American,,sirblacktoast,,0,@AmericanAir that was the worst customer service experience ever. Too bad for you I'm a lawyer. Enjoy my wrath.,,2/23/2015 21:45,,
5.69927e+17,0,1.0,Flight Booking Problems,1.0,Virgin America,,jsatk,,0,@VirginAmerica I’m having trouble adding this flight my wife booked to my Elevate account. Help? http://t.co/pX8hQOKS3R,"[0.0, 0.0]",2/23/2015 10:29,"Lower Pacific Heights, SF, CA",Pacific Time (US & Canada)
5.67851e+17,1,1.0,,,US Airways,,annforstie,,0,"@USAirways Eh, it happens. I think I'll survive. 😉 Thanks!",,2/17/2015 16:59,"Bloomington, MN",Central Time (US & Canada)
5.69327e+17,0,1.0,Bad Flight,0.3773,United,,patrick_maness,,1,@united OMG!!! you just bumped me off the last flight. Can this get any worse.,,2/21/2015 18:44,Rhode Island,Eastern Time (US & Canada)
5.68185e+17,0,1.0,Lost Luggage,0.6783,United,,Dayrean,,0,@united correct date is 2/11/15!,,2/18/2015 15:08,,
5.69282e+17,0,1.0,Customer Service Issue,1.0,Southwest,,ChristineFlores,,0,@SouthwestAir Thank you ^AH. Still wish someone picked up the phone - 3hrs- dead phone. Taking your tweet as a refund confirmation.,,2/21/2015 15:47,,Central Time (US & Canada)
5.67856e+17,0,0.6678,Customer Service Issue,0.6678,Delta,,knfitzpa,,0,@JetBlue that's not an option for us. So how can we help each other fix this? I would've made the change earlier if given accurate info.,,2/17/2015 17:20,,Eastern Time (US & Canada)
5.68015e+17,0,1.0,Can't Tell,0.3823,Delta,,IsaacKarmel,,0,@JetBlue why is t that every time I fly jfk even more speed doesn't work waiting for 10 min #nogood,,2/18/2015 3:50,,
5.69243e+17,0,1.0,Customer Service Issue,0.678,Southwest,,jamiemager,,0,@SouthwestAir is Flight 3113 OMA>DEN on 2/21 actually Cancelled Flightled? Been on hold for over an hour and your website says conflicting messages,,2/21/2015 13:10,,
5.70175e+17,1,1.0,,,American,,chasefoster,,0,@AmericanAir Of course you are because that's your companies job! You guys failed at it in the first place. Upgrade me and then we'll talk.,,2/24/2015 2:53,Nashville/Space,Central Time (US & Canada)
5.68045e+17,0,0.6743,Late Flight,0.3668,US Airways,,kelliwilson02,,0,@USAirways what is policy on changing flight to different dates once your flight has been delayed?,,2/18/2015 5:49,Houston Texas,Central Time (US & Canada)
5.69683e+17,0,1.0,Lost Luggage,1.0,US Airways,,LanierHope,,0,@USAirways Southern Hospitality luggage delivery service from SAV is AWFUL. Great @ delivering empty promises but not luggage #8hrs&waiting,"[32.43487013, -80.64150369]",2/22/2015 18:20,Wherever US Air takes me...,Eastern Time (US & Canada)
5.68565e+17,0,1.0,Customer Service Issue,1.0,United,,Czone12,,0,"@united thanks for trying to take my money without notice. In any other industry, you Cancelled Flight a service, a refund is issued. Cont…","[37.99311597, -84.52114659]",2/19/2015 16:16,lexington KY,
5.69239e+17,2,1.0,,,Delta,,tarapall,,0,@JetBlue #kudos! And we're done and heading to warmer weather!,,2/21/2015 12:54,Long Island/Westchester,Eastern Time (US & Canada)
5.6917e+17,0,1.0,Can't Tell,1.0,US Airways,,SkipCohen,,0,@USAirways Sadly your words don't represent your company's actions. Talk is cheap.,,2/21/2015 8:21,"ÜT: 36.149602,-86.779693",Eastern Time (US & Canada)
5.70098e+17,2,0.6883,,,American,,The_Playmaker20,,0,@AmericanAir btw you guys should consider making a lounge at Austin Intl. airport! Very popuLate Flightd area! Will help the company for sure👌,,2/23/2015 21:46,,
5.69613e+17,0,1.0,Customer Service Issue,1.0,American,,ra1der7581,,0,@AmericanAir thnkx bt dont help now we will need to go WAY out of OUR way to get where we NEED to be for the $ u charge this sux #neveragain,,2/22/2015 13:42,"Albuquerque,New Mexico ",America/Boise
5.67733e+17,0,1.0,Late Flight,1.0,Delta,,alsonmusical,,0,@JetBlue Got flight reschedule to flight form PIT to FLL and our flight had mechanical problems so we were delayed an hour Missed my connect,,2/17/2015 9:12,"Yauco, Puerto Rico",Central Time (US & Canada)
5.70256e+17,0,1.0,Customer Service Issue,1.0,US Airways,,CoryDauphin,,0,@USAirways still on hold...1 hr 27 mins....thank god for chairman status. status match @Delta?,,2/24/2015 8:17,,
5.68995e+17,1,0.6667,,,United,,Merrick757,,0,@united San Diego to Chicago. Leaving at 6:15 am tomorrow,,2/20/2015 20:46,,
5.68194e+17,0,1.0,Customer Service Issue,1.0,Delta,,djh11375,,0,@JetBlue I did not report the updated info - don't know how to reach them without a super long wait on hold at your main number.,,2/18/2015 15:41,"Forest Hills, NY",Eastern Time (US & Canada)
5.68155e+17,1,0.3502,,0.0,Delta,,thedanband,,0,@JetBlue this feels nice - what we've got going on here. Let's just swap me out with the fool in 5a and we can make it all better.,,2/18/2015 13:07,New York City,Pacific Time (US & Canada)
5.68796e+17,2,1.0,,,Southwest,,Mercer312,,0,@SouthwestAir flight from BWI to ISP ready to go! Thanks for keeping us warm! #FrigidFriday http://t.co/bfPfW6eyKU,,2/20/2015 7:34,"Dallas, TX ",Eastern Time (US & Canada)
5.70005e+17,1,1.0,,,US Airways,,flyidca,,0,@usairways & @AmericanAir planes in #grandcayman http://t.co/GX7QbtckBr,,2/23/2015 15:39,"Washington, DC",Eastern Time (US & Canada)
5.67785e+17,2,1.0,,,Southwest,,ashliewhite,,0,@SouthwestAir JH thank you. I finally got through the second time.,"[35.99558298, -78.89974547]",2/17/2015 12:38,"Durham, NC",Eastern Time (US & Canada)
5.7024e+17,0,1.0,Late Flight,0.3468,American,,JR_Fett,,0,@AmericanAir Well I'm showing I am still sitting at the gate on the plane that has not departed?,,2/24/2015 7:11,,
5.70304e+17,1,1.0,,,US Airways,,kschus1,,0,@USAirways will you be issuing a travel advisory for CLT for Thursday?  A significant snow storm is in the way Wednesday night.,,2/24/2015 11:27,,
5.68834e+17,0,0.6459,Can't Tell,0.323,Southwest,,wclsc59,,0,@SouthwestAir will you please start offering services out of @triflight and @AshevilleAir to other airports.. Have to drive 3-4 hrs to use u,,2/20/2015 10:04,johnson city tn,
5.6929e+17,2,0.7065,,,US Airways,,awitsportsfreak,,0,"@USAirways #ShoutOut 2 Kristie(sp?) from Gate4 @ PVD today. She's a #RockStar, was a tremendous help in a tough situation. #PromoteThatGirl","[41.72221977, -71.44574004]",2/21/2015 16:17,"Wisconsin, Arizona and...",Pacific Time (US & Canada)
5.68843e+17,1,1.0,,,Delta,,laurafee,,0,@JetBlue well mine sure aren't anything to write home about!,,2/20/2015 10:43,so cal,Pacific Time (US & Canada)
5.69508e+17,0,1.0,Flight Attendant Complaints,1.0,US Airways,,SamanthaKayeA,,0,@USAirways flight #3739 leaving CVG. Gate agent had no computer and counted passengers on paper. I feel safe.,,2/22/2015 6:45,"Cincinnati, OH",Eastern Time (US & Canada)
5.68898e+17,1,1.0,,,Virgin America,,AirlineFuel,,0,@VirginAmerica shares up on 4Q results - @iol http://t.co/XZ6qeG3nef,,2/20/2015 14:22,Global,Sydney
5.70015e+17,1,0.6578,,0.0,Virgin America,,KGervaise,,0,@VirginAmerica I have an unused ticket but moved to a new city where you don't fly. How can I fly with you before it expires? #travelhelp,,2/23/2015 16:20,Georgia,Pacific Time (US & Canada)
5.68851e+17,0,1.0,Flight Booking Problems,0.6806,United,,DuncanKneeDeep,,1,@united splitting up my flights quadruples the price,,2/20/2015 11:13,The Gaming Cartel,Amsterdam
5.68608e+17,2,1.0,,,Delta,,jaycaz80,,0,@JetBlue in the sky on flight 833 from BOS to SFO. Awesome crew! Helene rocks!,,2/19/2015 19:08,,
5.70307e+17,0,1.0,Bad Flight,0.6505,US Airways,,Anthony_Scerri,,0,@USAirways flight 645 to Phoenix deboards passengers going to Salt Lake City because they can't resolve a simple bathroom issue. #fail,,2/24/2015 11:38,"Astoria, NY",Quito
5.69108e+17,0,1.0,Customer Service Issue,0.6696,US Airways,,LindsaySweeting,,0,"@USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now.",,2/21/2015 4:13,"Asheville, NC",Central Time (US & Canada)
5.70226e+17,0,1.0,Flight Attendant Complaints,1.0,American,,EMesaLaw,,0,@AmericanAir an overzealous stewardess prevented us from bringing in a car seat! #worstflight!,,2/24/2015 6:19,Greater New England Area,Quito
5.67745e+17,0,0.6632,Customer Service Issue,0.6632,Southwest,,beccalauren2011,,0,@SouthwestAir Trying to add my dog on the flight but can't get through.,,2/17/2015 9:58,"SMALL TOWN, USA",Central Time (US & Canada)
5.70271e+17,1,1.0,,,United,,kevintgarner,,0,"@united Cancelled Flighted our flight, didn't rebook us on added flight, now have to drive from a Denver to KC....thanks!",,2/24/2015 9:17,"Kansas City, MO",Central Time (US & Canada)
5.68911e+17,2,1.0,,,Virgin America,,MaverickGamersX,,0,@VirginAmerica cutest salt and pepper shaker ever. Just when I think you guys can't get any better you just do! http://t.co/vC6Keulg2J,,2/20/2015 15:10,Follow/Retweet for giveaways!,
5.69421e+17,0,1.0,Late Flight,0.6436,US Airways,,amyleis_janney,,0,@USAirways on hold 2.5 hrs trying to reschedule our flight. Can anyone there please help us?,,2/22/2015 1:00,,Mid-Atlantic
5.70266e+17,1,0.6925,,0.0,American,,fromknecht,,0,@AmericanAir I bet they do! I'm sure they have some form of wear and tear on their skin. I hope they will survive the rest of the winter xxx,,2/24/2015 8:57,erie pa,Eastern Time (US & Canada)
5.68967e+17,1,1.0,,,United,,GDClearedToLand,,2,@United #767 taxing in at #ORD @fly2ohare @AirlineGeeks #avgeek http://t.co/uPocMmuLUN,,2/20/2015 18:56,,
5.69612e+17,0,1.0,Customer Service Issue,0.3514,American,,lmaxwell11,,0,@AmericanAir Somehow between DFW and MIA I got bumped from 12B all the way to 41G on 2312? What's up with that?,,2/22/2015 13:36,O.K.C.,Central Time (US & Canada)
5.6999e+17,1,0.6633,,,Delta,,ModernDayGatsby,,0,"@JetBlue Im just saying change can be amazing, like Miami. 😉",,2/23/2015 14:40,Long Island,
5.68542e+17,1,1.0,,,Delta,,royalsherman,,0,"@JetBlue I want to enter the family pooling contest, it says ""by 2/19"" on the website, can I please enter still!",,2/19/2015 14:45,,
5.6999e+17,0,1.0,Damaged Luggage,0.6579,American,,CineDrones,,0,@AmericanAir check on what? Our broken tablet! See attached picture. #media #filmcrew #nbc #cnn http://t.co/Uq2ooPjPwg,,2/23/2015 14:37,"Orlando, FL ",Eastern Time (US & Canada)
5.69779e+17,0,1.0,Late Flight,0.6909,Southwest,,jhoblitt,,0,@SouthwestAir you got me home over an hour and a half Late Flight but at least my baggage was delivered soaking wet,,2/23/2015 0:41,"Tucson, AZ",Arizona
5.68203e+17,1,0.6489,,,Southwest,,armond_ealey,,0,@SouthwestAir Thanks!!! :)  It is good to air on the side of caution,"[0.0, 0.0]",2/18/2015 16:18,,
5.68817e+17,0,1.0,Can't Tell,0.6867,United,,AndyA3,,0,@united yes to three different checkers along the walk to the plane. Overkill,,2/20/2015 8:59,San Francisco,Pacific Time (US & Canada)
5.70102e+17,2,1.0,,,American,,Luke_Asper,,0,@AmericanAir appreciate it!!,"[32.89959729, -97.03558888]",2/23/2015 22:03,luke.asper@gmail.com,Central Time (US & Canada)
5.69818e+17,0,1.0,Customer Service Issue,0.6419,US Airways,,patrickcota5,,0,@USAirways then she had to get her own hotel so ur agents did nothing to help and to top it off you sent her luggage on the wrong flight!!!,,2/23/2015 3:15,,
5.6894e+17,0,0.6735,Can't Tell,0.3469,US Airways,,masonkesner,,0,@USAirways Just to follow up here is my experience: http://t.co/WJIiGZtiwg,"[0.0, 0.0]",2/20/2015 17:08,"Arkansas, USA",Central Time (US & Canada)
5.68469e+17,2,1.0,,,United,,NoviceFlyer,,0,@United  great way to start my vacation with an on time departure! Looking forward to my global first class suite!,,2/19/2015 9:55,"Tulsa, OK",Central Time (US & Canada)
5.70042e+17,2,1.0,,,Southwest,,Aubrey__Cyr,,0,@SouthwestAir thankyou :))❤️,,2/23/2015 18:04,CT,
5.70252e+17,1,1.0,,,Delta,,MyCustoAdvocate,,0,@JetBlue Airline trouble this winter & not getting good customer service? contact http://t.co/aQjn4HwNaC  we negotiate resolutions for You!,,2/24/2015 8:00,"Miami, New York, Boston",
5.69948e+17,1,1.0,,,Delta,,JohnnyAime,,0,Peak #Caucasity RT @JetBlue Our fleet's on fleek. http://t.co/cSNRPVY9b9,,2/23/2015 11:52,"Queens, New York",Atlantic Time (Canada)
5.69813e+17,0,1.0,Flight Attendant Complaints,0.6669,United,,CoffeeCult448,,1,@united I would encourage you to re-interview the sole flight attendant on UAL 6166 from BUF to ORD. Blatantly not stable. Uncomfortable.,,2/23/2015 2:57,Buffalo/Oakland/Savannah/Ire,
5.69255e+17,0,1.0,Customer Service Issue,1.0,Southwest,,coreysexson,,0,@SouthwestAir IND website says contact airline for flight 899 tomorrow to ATL. On hold for over an hour. Can you give me any more info?,,2/21/2015 14:00,Indianapolis,Eastern Time (US & Canada)
5.6973e+17,2,1.0,,,American,,DavidHeasley,,0,@AmericanAir all good! I'm catching the 11:10p flight tonight. Thanks for the response.,,2/22/2015 21:24,"Dallas, Texas",Central Time (US & Canada)
5.70246e+17,2,1.0,,,Delta,,Ruth_Slobodin,,0,"“@JetBlue: @Ruth_Slobodin Why not? We'd sure love to see you, Ruth! #JustDoIt #YouKnowYouWantTo ;)” you know me too well 💘",,2/24/2015 7:38,,Atlantic Time (Canada)
5.70265e+17,0,1.0,Can't Tell,0.6917,Southwest,,Heavenlychc9,,0,@SouthwestAir due to an apparent water issue that checked out fine during the checks my husband and I already had to deal with our first,,2/24/2015 8:53,,
5.69504e+17,0,1.0,Late Flight,1.0,United,,bushth07,,0,"@united Thank you for wasting my time & money. Not only will I now arrive 5 hours Late Flight to my destination, but...",,2/22/2015 6:29,43206,Eastern Time (US & Canada)
5.68365e+17,0,1.0,Late Flight,0.7185,United,,fatt_matt1,,0,@united rushed through the -6 degree weather to get to the airport on time. Too bad the pilots didn't do the same. #stillwaiting.,,2/19/2015 3:02,"Lexington, Kentucky",Atlantic Time (Canada)
5.69317e+17,0,1.0,Late Flight,0.6871,United,,ZachAlpert,,1,@united more and more delays! No CS help at all! No notifications!,,2/21/2015 18:03,"Chicago, IL",Central Time (US & Canada)
5.7028e+17,0,0.664,Flight Booking Problems,0.336,US Airways,,themainevent001,,0,"@USAirways Forget reservations. Thank you to the great leadership at your company, I've Cancelled Flighted my flight. Once again, thank you.",,2/24/2015 9:53,Saratoga Springs,
5.6804e+17,1,1.0,,,US Airways,,mpordes,,0,@USAirways tell reservations to rebook me from 5080 to 5129,,2/18/2015 5:29,,
5.68952e+17,2,1.0,,,Southwest,,kurtmilne,,0,@SouthwestAir rocks! Open letter to flight attendant. http://t.co/zFrOINPSzI  < my child was inspired.  Thank you.,,2/20/2015 17:53,,Pacific Time (US & Canada)
5.681e+17,0,0.6988,Bad Flight,0.6988,United,,OMGreller,,0,"@United and @DirectTV. Not to pile on, but it's time to update your in flight TV package. http://t.co/Lug4MFVWsA",,2/18/2015 9:27,on my iPhone,
5.68583e+17,0,1.0,Late Flight,1.0,Delta,,sportsguy44,,0,@JetBlue delayed flight bummer,,2/19/2015 17:30,MA,
5.68227e+17,0,1.0,Customer Service Issue,1.0,US Airways,,drb1125,,0,@USAirways Emailed them a week ago and still nothing...,,2/18/2015 17:54,,
5.68156e+17,2,1.0,,,US Airways,,CSquieri,,0,@USAirways thanks to Betty working gate at ILM and lovely gate agents here in CLT helping me get home 2 Phx tonight instead of tomorrow,"[35.21820752, -80.94527061]",2/18/2015 13:11,"Mesa, AZ
",Arizona
5.70275e+17,2,0.6749,,0.0,American,,susqhb,,0,@AmericanAir None of the #LAX flights into #DFW have been Cancelled Flightled. Those landing before and after ours are fine. Completely arbitrary.,,2/24/2015 9:33,Dallas via NYC via the OC,Central Time (US & Canada)
5.69591e+17,0,1.0,Customer Service Issue,1.0,American,,andyellwood,,0,"@AmericanAir I've been on hold for 55 mins about my Cancelled Flighted international flight. Am out of country, so can't leave a call back #. Help?",,2/22/2015 12:13,"New York, New York",Eastern Time (US & Canada)
5.69688e+17,1,0.6983,,0.0,American,,jkhoey,,0,@AmericanAir if you could get the gate crew to help us off FLT 5350 that would be great....,,2/22/2015 18:39,"New York, NY",Eastern Time (US & Canada)
5.68257e+17,1,0.6421,,,US Airways,,tmiw,,0,@USAirways any plans to support #ApplePay on board? I have the USAirways MC and it would be nice to still use it if I forget the card.,,2/18/2015 19:54,"San Diego, CA",Pacific Time (US & Canada)
5.69519e+17,0,1.0,Can't Tell,1.0,US Airways,,burseka,,0,@USAirways u guys suck,,2/22/2015 7:28,,
5.69857e+17,0,1.0,Late Flight,0.6444,United,,artistanxiety,,0,@united jx4s2t if you can out today would be great it's our honeymoon and this delay you has put a damper on iy,,2/23/2015 5:51,Punk is the preacher.,Arizona
5.68175e+17,2,0.6635,,,Delta,,VTAlexandria,,0,@JetBlue Hawaii! Get me somewhere warm & I can find some good to do. #FlyItForward,,2/18/2015 14:25,,
5.69722e+17,0,1.0,Customer Service Issue,1.0,United,,almaaa08,,0,"@united yes I have and I was calling in regards to speaking to someone about it even further, but unfortunately i was just bounced around.",,2/22/2015 20:54,,Eastern Time (US & Canada)
5.6884e+17,1,0.6409,,,Delta,,SMHillman,,0,@JetBlue Let's just say #IDontWannaLiveWithoutYourLove https://t.co/i9KCgaxxFa #ItWasMintToBe #BestInClassSocial #ThankYou #Travel #Business,,2/20/2015 10:28,"New York, NY",Eastern Time (US & Canada)
5.69699e+17,0,1.0,Customer Service Issue,1.0,United,,cressman,,0,@united You're trying to solve problem of your own making. Charging for checked luggage forces checking at gate. Brilliant.,"[0.0, 0.0]",2/22/2015 19:22,Utah,Mountain Time (US & Canada)
5.69953e+17,2,1.0,,,United,,JessicaLevin,,0,@united Please than Robin at EWR Premiere Desk for helping me get on a an earlier flight. She did the work.  Huge thanks.,,2/23/2015 12:14,"Edison, NJ",Eastern Time (US & Canada)
5.68139e+17,0,0.6731,Cancelled Flight,0.6731,Southwest,,angeladoheny26,,0,@SouthwestAir bad weather and multiple Cancelled Flighted flights has us all scared!  Noted for next time.,,2/18/2015 12:05,,
5.69193e+17,0,1.0,Late Flight,1.0,United,,CBench79,,0,@united what's the hold up with flight 6475 from SLC to DEN??,,2/21/2015 9:50,"Salt Lake City, UT",Central Time (US & Canada)
5.69675e+17,0,1.0,Bad Flight,1.0,American,,Aero0729,,0,@AmericanAir the food served on AA2402 was vile and gross.The entire cabin did not eat their meal. Survey the flight crew. Another gross out,,2/22/2015 17:46,,
5.67885e+17,0,1.0,Cancelled Flight,1.0,Delta,negative,dannygilbs,Cancelled Flight,0,"@JetBlue I'm disappointed my flight was Cancelled Flighted, mostly because I was excited to listen to the song ""I'm Blue"" while flying on JetBlue.",,2/17/2015 19:16,"New York, NY",Eastern Time (US & Canada)
5.6928e+17,0,1.0,Lost Luggage,1.0,Delta,,jsgerson,,0,"@JetBlue no, we are at a hotel.  Also, Jetblue lost my daughters luggage.  How do you lose luggage if the plane never actually left!!!",,2/21/2015 15:37,,
5.70267e+17,1,0.6875,,,Delta,,JasonBXNY0619,,0,@JetBlue Come on and provide service from Destin- Fort Walton Beach Airport,"[0.0, 0.0]",2/24/2015 9:01," Bronx, NY / Destin, Fl",Santiago
5.69801e+17,1,0.6577,,0.0,American,,kcgent,,0,"@AmericanAir we have been rebooked due to weather, but need to change our reservation and fly on the 24th, instead of the 23rd.",,2/23/2015 2:09,,Central Time (US & Canada)
5.69848e+17,0,1.0,Late Flight,1.0,Delta,,SL_024,,0,@JetBlue shocker my flight delayed an hour. Thanks for reminding me why I switched to delta.,,2/23/2015 5:14,,Eastern Time (US & Canada)
5.70059e+17,0,0.699,Flight Booking Problems,0.3611,Delta,,djcheros,,0,@jetblue you just directed me to your mobile website. Where is the direct link? GET IT TOGETHER!,,2/23/2015 19:14,"Portland, Maine",Eastern Time (US & Canada)
5.70071e+17,0,0.6669,Flight Booking Problems,0.6669,US Airways,,marisa_negri,,0,"@USAirways Well, that's a problem considering I need to book a flight tonight for this weekend... is there anything you can do?",,2/23/2015 20:01,"Austin, TX | Atlanta, GA",Eastern Time (US & Canada)
5.68999e+17,1,0.669,,0.0,United,,PeterDawoud,,0,@united you know what would be awesome? Providing us with complimentary entertainment on your flights. Especially those longer than 6 hours.,,2/20/2015 21:00,Redmond WA ,Pacific Time (US & Canada)
5.69611e+17,0,1.0,Customer Service Issue,1.0,US Airways,,PandooYaar,,0,@USAirways thanks for the worst customer service on the face of the earth. I loved the 5+ hrs on hold along w 2 Cancelled Flightled flights,,2/22/2015 13:32,Philly,Eastern Time (US & Canada)
5.68776e+17,0,1.0,Late Flight,0.3486,US Airways,,riricesq,,0,@USAirways I did not want to hang out on your plane all day when I am traveling to get work done and turn right back around. Unacceptable,,2/20/2015 6:14,On a beach,Quito
5.70086e+17,0,0.6661,Customer Service Issue,0.6661,American,,CineDrones,,0,"@AmericanAir So break whatever you want, take no responsibility..Too bad for customer? #media #filmcrew @chicagotribune @WSJ #nytimes @CNN",,2/23/2015 21:00,"Orlando, FL ",Eastern Time (US & Canada)
5.69308e+17,0,0.6731,Late Flight,0.6731,US Airways,,MorganWoroner,,0,"@USAirways BF has been stuck in CLT all day. Is the lounge offering free ""This weather sucks & we all want to cry"" tequila shots?",,2/21/2015 17:27,"Washington, D.C.",
5.70307e+17,2,0.6604,,,American,,bharris77,,0,"@AmericanAir Believe me, I understand. Flight #2955. Was originally booked for Sunday. Flight was Cancelled Flighted and rescheduled for today.",,2/24/2015 11:40,"Frisco, Texas",Central Time (US & Canada)
5.67736e+17,1,0.6694,,0.0,Virgin America,,waytogopdx,,0,@VirginAmerica still waiting to see  @Starryeyes_Dev_  😞,,2/17/2015 9:22,"Lake Oswego, Oregon",Pacific Time (US & Canada)
5.69159e+17,2,1.0,,,Southwest,,da_trufOU,,0,@SouthwestAir had an amazing experience with your staff at DIA last night. I was blown away by their hospitality with my wife on crutches,,2/21/2015 7:37,,
5.70304e+17,0,1.0,Customer Service Issue,1.0,US Airways,,jhazelnut,,0,@USAirways I've been on hold to change a date on a ticket for over 3 hours. Can someone please assist me? Unacceptable.,,2/24/2015 11:26,,
5.67671e+17,0,1.0,Customer Service Issue,1.0,US Airways,,sevnthstar,,0,@USAirways @AmericanAir How r u supposed to change flights when u can't get thru to reservations? #OneHourOnHold,,2/17/2015 5:04,often underwater,Pacific Time (US & Canada)
5.69814e+17,0,1.0,Flight Attendant Complaints,0.7113,Southwest,,ranmannokc,,0,@SouthwestAir - really?  All other carriers are staffed and you've got a triple looped one and no employees in sight in OKC,,2/23/2015 2:59,Oklahoma City,Central Time (US & Canada)
5.70085e+17,0,1.0,Customer Service Issue,1.0,Virgin America,,amanduhmccarty,,0,"@VirginAmerica awaiting my return phone call, just would prefer to use your online self-service option :(",,2/23/2015 20:55,,Pacific Time (US & Canada)
5.69256e+17,0,1.0,Customer Service Issue,1.0,US Airways,,beekaytulsa,,0,"@USAirways I was told a ""return call"" by a human",,2/21/2015 14:04,Flyover country,Central Time (US & Canada)
5.67591e+17,0,1.0,Late Flight,0.346,United,,CPoutloud,,0,@united yes. We waited in line for almost an hour to do so. Some passengers just left not wanting to wait past 1am.,,2/16/2015 23:48,"Washington, DC",
5.68646e+17,1,0.6667,,,Virgin America,,chet,,0,@VirginAmerica add DTW and I'm sold!,,2/19/2015 21:39,,Pacific Time (US & Canada)
5.69484e+17,0,1.0,Cancelled Flight,0.6838,US Airways,,VikingJim60,,0,"@USAirways you can't control the weather but you CAN control your systems, processes, people and attitudes. #anotherfail",,2/22/2015 5:08,"Doylestown, PA",Eastern Time (US & Canada)
5.68273e+17,2,0.6802,,,US Airways,,CaraModisett,,0,@USAirways Will do :),,2/18/2015 20:58,"Memphis, Tennessee",Central Time (US & Canada)
5.70206e+17,0,1.0,Late Flight,1.0,US Airways,,peterbarth,,0,@USAirways pretty sure we didn't actually take off at 7:10 http://t.co/vuxf4r4Unu,,2/24/2015 4:58,"Greenville, SC",Eastern Time (US & Canada)
5.70305e+17,0,1.0,Bad Flight,1.0,Delta,,Oneladyyouadore,,0,@JetBlue everyone is here but our pilots are no where to be found and my last flight the plane was dirty that I had to clean my area & seat!,,2/24/2015 11:32,Georgia,Quito
5.69127e+17,0,1.0,Cancelled Flight,1.0,US Airways,,WikeMK,,0,"@USAirways trying 2 fly frm DCA to SRQ to visit a family member in hospice but 4532 was Cancelled Flightled, can someone assist me?",,2/21/2015 5:30,"washington, dc",Eastern Time (US & Canada)
5.69739e+17,0,1.0,Late Flight,1.0,American,,janetmcq,,0,@AmericanAir Flight 4606 from MEM to DCA delayed 6 hours! Now holding breath while they keep me trapped 3 hours to de-ice. #scareair,,2/22/2015 22:02,"Memphis, TN",Central Time (US & Canada)
5.678e+17,1,0.6691,,,Delta,,JetBlueNews,,0,@JetBlue Airways Adds New Charter #Flight to Cuba - #Travel Wires (blog) http://t.co/Swb1gR57Cc,,2/17/2015 13:36,USA,Sydney
5.68853e+17,1,0.6693,,,US Airways,,exilauren,,0,@USAirways I am just trying to establish what your policy is. Thanks!,,2/20/2015 11:23,"Washington, DC via Boston",Central Time (US & Canada)
5.69221e+17,0,1.0,Cancelled Flight,1.0,US Airways,,Marci_DZ,,0,@USAirways now what? You Cancelled Flightled my flight again... Are you paying for my hotel?,,2/21/2015 11:43,,Eastern Time (US & Canada)
5.70284e+17,0,1.0,Cancelled Flight,1.0,American,,chagaga2013,,0,@AmericanAir they will just say dumb things to beat around the bush ! If you're flight Cancelled Flightled be prepared for no compassion from them,"[40.69002464, -73.91638072]",2/24/2015 10:06,new york city,Central Time (US & Canada)
5.69926e+17,2,1.0,,,Delta,,laurenmichele26,,0,@JetBlue I have a little more time then that..lol. Well actually a lot more. 36 days more. But I'm just excited!!,,2/23/2015 10:23,,
5.68081e+17,0,1.0,Bad Flight,0.6889,Delta,,dweezie520,,0,@JetBlue 2nd time flying jetblue this year and my armrest TV controller doesn't work agian!!and that's the main reason I fly jetblue 😔😓😤,,2/18/2015 8:12,,Eastern Time (US & Canada)
5.69937e+17,2,1.0,,,United,,koploperfan1992,,0,@united look at this beauty 😉 dc 10 united airlines 😉 http://t.co/MvYoizRPdE,"[51.322819, 5.3576218]",2/23/2015 11:07,Winterfell,
5.68841e+17,0,1.0,Flight Booking Problems,1.0,United,,mikebrandes,,0,@united why the hell do my miles expire? Was really looking forward to accruing enough for a free flight in 10 years.,,2/20/2015 10:32,"Minneapolis, MN",Eastern Time (US & Canada)
5.68167e+17,0,1.0,Flight Attendant Complaints,1.0,US Airways,,od2be2003,,0,"@USAirways ""admirals club"" at CLT has rude, and ignorant front desk staff...@AmericanAir you have fallen so far...THANKS DOUG PARKER!!!",,2/18/2015 13:57,"Dallas, TX",Eastern Time (US & Canada)
5.69709e+17,0,1.0,Lost Luggage,1.0,Southwest,,WillBursch,,0,@SouthwestAir apologies are whatever. Please just deliver the bags like you said you would. Feel like employees are lying to me.,,2/22/2015 20:03,"Aurora, OH",Quito
5.70013e+17,0,1.0,Customer Service Issue,1.0,American,,ashritt,,0,@AmericanAir after several miss communications I was able to get to ORD but I am not home yet and not sure I will get there due to her error,,2/23/2015 16:12,"Iowa City, IA",Eastern Time (US & Canada)
5.70245e+17,0,1.0,Customer Service Issue,0.6839,American,,MauererPower,,0,"Yes, and it gets disconnected due to the lack of WIFI strength “@AmericanAir: @MauererPower Have you reached out to @Gogo for help, David?”",,2/24/2015 7:31,,Central Time (US & Canada)
5.67794e+17,0,0.679,Can't Tell,0.3624,Delta,,phil0616,,0,"@JetBlue 
Apparently not.",,2/17/2015 13:12,"Florida, USA",
5.68191e+17,1,1.0,,,Delta,,copp461,,0,@JetBlue I would go to Italy to visit my relatives and see the house my dad left when he passed.,,2/18/2015 15:32,,
5.69932e+17,2,1.0,,,United,,roxymtjoy,,0,@united counter agents at RDU deserve a medal. #thankyou,,2/23/2015 10:48,Pittsburgh area,Eastern Time (US & Canada)
5.70024e+17,0,1.0,Bad Flight,0.642,US Airways,,jkfreeman1,,0,@USAirways sat on the ramp for 45 min and missed my connection. No one seems to concerned at usairways.,,2/23/2015 16:55,Southeastern United States,Central Time (US & Canada)
5.69336e+17,0,1.0,Late Flight,1.0,US Airways,,BUsoccer,,0,@USAirways worst trip ever!  Wish pilot would've let me off plane at 12pm during 1st delay.  Now 1030pm and still sitting on runway.,,2/21/2015 19:20,www.bucknellbison.com,Quito
5.68825e+17,2,0.6816,,,Delta,,jmoumou1,,0,@JetBlue I can't wait to hear back from you regarding the internship opportunity! 😊,,2/20/2015 9:31,,Eastern Time (US & Canada)
5.70192e+17,1,1.0,,,American,,MarkJDiSalvo,,0,"@AmericanAir the motor that usually starts the engine is broke and @CVGairport ground crew failed to do it on time, per pilot #maintenance",,2/24/2015 4:01,"Waynesville, OHIO",
5.68418e+17,1,0.6554,,0.0,United,,Brennej,,0,@united - who can eat at an airport for $7? #areyounew? #incompetent #no800number #feeltheheat,,2/19/2015 6:32,,
5.68111e+17,1,0.6889,,,Southwest,,tlbbrown1957,,1,@southwestair. So important to accept others for who they are. #SWADiversity,,2/18/2015 10:12,Dallas tx,
5.69937e+17,0,0.6667,Can't Tell,0.6667,US Airways,,FaknilO,,0,"@USAirways I would happily wait in the terminal near food, restrooms and non irritated passengers.","[33.43588637, -111.99965664]",2/23/2015 11:10,New Mexico,Mountain Time (US & Canada)
5.68693e+17,0,1.0,Late Flight,1.0,United,,Matt_W_Scott,,0,"@united 1hr delay at the start, huge queues at security, no representative to meet us, rude staff at baggage reclaim  #inefficient",,2/20/2015 0:47,,Amsterdam
5.70066e+17,0,1.0,Can't Tell,1.0,American,,JasonShaw2,,4,@AmericanAir this is the biggest joke I've ever seen and will be telling everyone never to use you guys cause you are a joke,,2/23/2015 19:39,Belleville,Eastern Time (US & Canada)
5.69548e+17,0,0.6667,Customer Service Issue,0.6667,US Airways,,Jantira,,0,@USAirways needs to hire more people http://t.co/3LPVFhKy2F,,2/22/2015 9:23,,Brussels
5.70043e+17,0,0.3523,Can't Tell,0.3523,Delta,,borywrites,,0,See what you started now @nytimes RT @JetBlue: Our fleet's on fleek. http://t.co/atd2Sm8HF4,,2/23/2015 18:08,The Bronx || Inwood,Eastern Time (US & Canada)
5.68155e+17,1,1.0,,,Southwest,,jigisavegoqu,,0,"@SouthwestAir oops, Sorry, Done,",,2/18/2015 13:06,Bay Area - Cali,
5.69173e+17,2,1.0,,,Southwest,,cpark_stories,,0,@SouthwestAir Never felt better taken care of! Indian aunties are the gold standard. Thanks Aruna! http://t.co/aypyaDUY6a,,2/21/2015 8:33,,Central Time (US & Canada)
5.69982e+17,2,0.6413,,,Southwest,,NikkiDan96,,0,@SouthwestAir thank you!,,2/23/2015 14:06,,
5.68443e+17,2,1.0,,,Delta,,kzone7,,0,@JetBlue That's why I love JetBlue! #truebluemember4life,,2/19/2015 8:12,"Long Island, NY",Eastern Time (US & Canada)
5.69617e+17,0,1.0,Bad Flight,0.6774,United,,JoshuaPasch,,0,"@united, maybe don't play the video about how your flights are outfitted w wifi on the flights where wifi isn't working...✈️",,2/22/2015 13:56,NYC,Pacific Time (US & Canada)
5.69539e+17,0,1.0,Late Flight,0.6806,United,,jeisensc,,0,@united who authors this fiction? I just heard on radio we don't even have a jetway secured yet #UA5037 #CMH http://t.co/T78k7aBtWF,"[39.99829207, -82.88085401]",2/22/2015 8:47,"San Diego, CA",Pacific Time (US & Canada)
5.68917e+17,0,1.0,Cancelled Flight,0.6653,US Airways,,mrcustaylor555,,0,@USAirways Cancelled Flightled our original flight to aruba. Now on the way home we were told we don't have seats. Never flying @usairways again,,2/20/2015 15:36,,
5.69672e+17,2,1.0,,,Southwest,,MNTmoney91,,0,@SouthwestAir constantly providing wonderful views and service! #SouthwestLuv http://t.co/9UNxqOTzIK,,2/22/2015 17:34,MINNESOTA,Eastern Time (US & Canada)
5.68281e+17,1,0.7041,,,United,,KarlSoule,,0,@united done as requested.,"[1.3523078, 103.8637764]",2/18/2015 21:26,Singapore,Singapore
5.69605e+17,2,0.6593,,,American,,wesleytravis,,0,@AmericanAir my return flight is scheduled on Wednesday; AA138 I believe.  Thanks for the help!,"[44.26313964, -69.78197616]",2/22/2015 13:09,"Webster Groves, MO",
5.69237e+17,0,1.0,Customer Service Issue,0.6968,Virgin America,,NoelArtiles,,0,@VirginAmerica can’t access your website from Safari on iPhone 6. Seems to work on Mac and iPad. Need iPhone to add Passbook.,"[0.0, 0.0]",2/21/2015 12:48,"Austin, TX",Central Time (US & Canada)
5.69274e+17,0,1.0,Customer Service Issue,0.7715,Southwest,negative,nealmo,Customer Service Issue,0,"@SouthwestAir  also, gave up after 1 hr 32 minutes on hold. Maybe put a few more people on it?",,2/21/2015 15:13,,Central Time (US & Canada)
5.70028e+17,0,1.0,Late Flight,0.6629,American,,msofka,,0,"@AmericanAir now I have to wait ""more than 60 minutes""","[41.45875201, -81.86775899]",2/23/2015 17:11,"Cleveland, OH",Central Time (US & Canada)
5.68086e+17,2,0.35,,0.0,Southwest,,_dragon_fruit_,,0,@SouthwestAir @love_dragonss LAUREN IM SCREAMING,,2/18/2015 8:33,Boston (sort of),Eastern Time (US & Canada)
5.67735e+17,2,1.0,,,Southwest,,chaseagiles,,0,@SouthwestAir Great job with the Passbook integration! It’ll really help streamline the commute to San Fran! 😊☕📲✈,"[0.0, 0.0]",2/17/2015 9:21,"Midvale, UT",Mountain Time (US & Canada)
5.68683e+17,1,1.0,,,Delta,,JetBlueNews,,0,@JetBlue Has DC Thinking About Summer With New Nantucket Service - @MarketWatch http://t.co/yI4wGUk5tr,,2/20/2015 0:05,USA,Sydney
5.68444e+17,0,1.0,Customer Service Issue,1.0,United,,MissMcB76,,0,@united Over charged me one way for baggage.find out others leaving Pittsburgh with same equipment weren't charged Just hung up on me!!,,2/19/2015 8:16,PA,
5.68088e+17,1,1.0,,,Southwest,,JoshPishPosh,,0,@SouthwestAir  Southwest is currently awaiting government approval for this route. Do we know when it will be official?,,2/18/2015 8:41,"Sacramento, CA",
5.69683e+17,0,1.0,Cancelled Flight,1.0,Southwest,,horacioguapo,,0,@SouthwestAir very disappointed in your handling of tonight's Cancelled Flighted Dallas flight.  Not that it was Cancelled Flighted but no contingencies.,,2/22/2015 18:18,,
5.69668e+17,0,0.6566,Late Flight,0.3535,United,,tomlongphd,,0,"@united Appreciated, but in this case we waited an extra 55 minutes for a lost mechanic to fax the log. Fax...like in the 80s.",,2/22/2015 17:22,Mexico City,Eastern Time (US & Canada)
5.70092e+17,0,1.0,Late Flight,0.6876,United,,RissaWissa,,0,"Hey @united why does the flight from IAH to POS leave so Late Flight, and the one back to IAH so early? I rather get to POS earlier",,2/23/2015 21:25,,America/Chicago
5.69595e+17,0,0.6384,Customer Service Issue,0.6384,American,,jkordyback,,0,@AmericanAir I’ll play it by ear. I know that you are doing your best. Buy some chewey oatmeal cookies for your customer care folks.,,2/22/2015 12:31,"North Saanich, BC",Pacific Time (US & Canada)
5.68809e+17,1,1.0,,,Delta,,BritishAirNews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - Waterbury Republican American http://t.co/D1eRGPdWsJ,,2/20/2015 8:28,UK,Sydney
5.67722e+17,1,1.0,,,Southwest,,matthewhyah,,0,@SouthwestAir Can you link the article where it says the routes and what times the routes are likely to be? Like TUL-DAL 1:00PM - 7 None,,2/17/2015 8:26,USA,
5.68498e+17,1,0.6768,,,Delta,,alnosh,,0,@JetBlue short stop at JFK before IAD,,2/19/2015 11:52,D.C.,
5.6988e+17,1,0.6663,,0.0,American,,BF_StarNews,,0,@AmericanAir please confirm 2917 from CID-DFW at 11:30 departure will be/is Cancelled Flighted. Don't want to make the hour drive!,,2/23/2015 7:24,"Plano, TX",
5.70251e+17,0,0.635,Customer Service Issue,0.3285,American,,oobunillaoo,,0,@AmericanAir why is raleigh not on the updated southern states advisory???,,2/24/2015 7:58,usa::fr::uk,London
5.69653e+17,0,1.0,Flight Attendant Complaints,0.6762,American,,Lioninflorida,,0,@AmericanAir absolutely worse cust. Svc ever experienced in 25 yrs of flying.  Supvrs at iah extremely rude. #poorservice #travel,,2/22/2015 16:18,"Fort Myers, Florida",Eastern Time (US & Canada)
5.69855e+17,0,1.0,Bad Flight,1.0,United,,e_russell,,0,@united wi-fi on 737-800 (aircraft 3511) didn't work entire ORD-DCA flight this morning,,2/23/2015 5:41,Frequently DC/NYC/San Diego,Eastern Time (US & Canada)
5.6785e+17,0,1.0,Late Flight,1.0,Virgin America,,lindsowesto,,0,@VirginAmerica Why is it taking 12 years to fly home to Dallas? Get your shit together.,,2/17/2015 16:54,Texas,Central America
5.69907e+17,1,0.6563,,0.0,US Airways,,therealcharlie,,0,@USAirways Hi guys! Are flights 5594 and 3937 still on time? The site and app are both down and I can't check. Thanks!,,2/23/2015 9:11,"Melbourne, Australia",Sydney
5.6959e+17,0,1.0,Can't Tell,1.0,American,,yourlama,,0,"@AmericanAir Call me Chairman, or call me Emerald. After what you did today to me, you can call me a former customer.","[32.9070889, -97.03785947]",2/22/2015 12:10,,
5.70268e+17,0,0.6712,Customer Service Issue,0.6712,American,,farfalla818,,0,@AmericanAir 4th flight rebooked to is NOT Cancelled Flighted! Woo-hoo. Going to make it to @LaGuardiaAir,,2/24/2015 9:06,"Plano, Texas",
5.69722e+17,1,1.0,,,United,,gochrisgo,,0,@united How do I get through @TSA to finally board UA 1534?,,2/22/2015 20:55,"Brooklyn, NY",Eastern Time (US & Canada)
5.68911e+17,0,0.6522,Customer Service Issue,0.6522,US Airways,,thomasrhodes,,0,@USAirways thanks for nothing,,2/20/2015 15:12,South Carolina ,
5.69894e+17,0,1.0,Cancelled Flight,1.0,US Airways,,steve_muns,,0,@USAirways If my flight is going to be Cancelled Flightled every week I might as well be in business class.,,2/23/2015 8:17,"Washington, DC",Eastern Time (US & Canada)
5.69356e+17,1,1.0,,,Delta,,EtihadNews,,0,@JetBlue Airways to continue 'various commercial relationships' with #Lufthansa ... - @CAPA_Aviation http://t.co/vGqOihtRkH,,2/21/2015 20:39,Global,Sydney
5.69322e+17,1,0.6769,,0.0,US Airways,,SavageEmperor,,0,@USAirways I'm on flight 623 from DIA to Ontario tomorrow morning. no access to the airport via taxi or shuttle. What should I do?,,2/21/2015 18:25,"Denver, CO",Alaska
5.69702e+17,1,0.7023,,,American,,quadbaconHD,,0,"@AmericanAir I already landed! But, if you still care it was 1891. Thanks for the help though!, do you k ow what caused the failure?","[30.2772503, -81.38732586]",2/22/2015 19:34,"Jacksonville Beach, Florida ",Central Time (US & Canada)
5.70294e+17,0,1.0,longlines,0.4686,Delta,negative,DetroitRonin,Customer Service Issue,0,@DeltaAssist now at 57 minutes waiting on Silver Elite line for someone to pick up! Help!,,2/24/2015 10:49,Thataway,Eastern Time (US & Canada)
5.6971e+17,0,1.0,Flight Booking Problems,0.3406,American,,PDQuigley,,0,@AmericanAir - I am Platinum.  I am flying USAir and they have stranded me in CLT.  Not answering phones. Did not rebook me.  Please help?,,2/22/2015 20:05,"Washington, D.C.",
5.67987e+17,0,1.0,Can't Tell,0.3516,United,,iamtedking,,0,"@United what the...? I go into the ""all airlines lounge"" w/ my Star Alliance Club Card in BCN only to be told Star Alliance isn't accepted",,2/18/2015 2:01,,Eastern Time (US & Canada)
5.68793e+17,0,1.0,Flight Booking Problems,0.6733,United,,Amybabic,,0,@united 2nd time in a row  I've been over charged by 100's of $$ on my plane ticket WHY? #united I shouldn't have to check my CC everytime,,2/20/2015 7:23,"New York, Ny",
5.68216e+17,0,0.3804,Lost Luggage,0.3804,Southwest,,MazJobrani,,0,@SouthwestAir Thnx. Hopefully it's just on the nxt flight up. I've got 3 shows this wknd. Worst case I'll just turn my sweatshirt inside out,,2/18/2015 17:12,California,Pacific Time (US & Canada)
5.68848e+17,1,1.0,,,Virgin America,,crj_lll,,0,@VirginAmerica what is your policy on flying after surgery?,,2/20/2015 10:59,"Las Vegas, NV",Pacific Time (US & Canada)
5.68997e+17,0,0.6733,Flight Booking Problems,0.3532,US Airways,,SweetingR,,0,"@USAirways but wait! They are booked, along with all other hotels nearby. I was sent anyway, to the hotel managers disbelief.",,2/20/2015 20:54,"Asheville, NC",Eastern Time (US & Canada)
5.69671e+17,2,1.0,,,American,,erina_jones,,0,"@AmericanAir that's ok, thanks for letting me know. Appreciate all the responses.",,2/22/2015 17:30,London,
5.68893e+17,0,1.0,Can't Tell,0.6268,Southwest,,ChrisJLeary,,0,"@SouthwestAir Your wifi stinks. I'm not mad, but i wouldn't hate it if i got my money refunded.",,2/20/2015 14:02,,Pacific Time (US & Canada)
5.70217e+17,1,0.6646,,0.0,American,,oobunillaoo,,0,@AmericanAir when will you be issuing a weather advisory for RDU?? the entire state of NC has shut down from the overnight winter storm.,,2/24/2015 5:40,usa::fr::uk,London
5.69658e+17,1,0.6667,,0.0,United,,tiamariaroxs,,0,@united If an award is no longer showing available could it possible become available again?,,2/22/2015 16:39,,
5.68531e+17,1,0.6808,,0.0,Delta,,uhnet,,0,@jetblue How long ago can a trip have taken place for me to still get credit if I didn't apply my TrueBlue # when I booked?,,2/19/2015 14:03,,Pacific Time (US & Canada)
5.70021e+17,2,1.0,,,United,,jalvich,,0,@united thank you. I flew into Newark from Vail/Eagle.,,2/23/2015 16:42,,Eastern Time (US & Canada)
5.69248e+17,1,1.0,,,United,,EbolaOutbreakUS,,0,@united SATURDAY this morning Man dies from Ebola http://t.co/hXVVIS0VWw,,2/21/2015 13:29,,Eastern Time (US & Canada)
5.70051e+17,0,1.0,Customer Service Issue,1.0,American,,faisal_tayebjee,,0,@AmericanAir thanks to your attendant on flight for advising connect flight held.  Ran with kids and flight departed. Poor service at Miami,,2/23/2015 18:40,,Dublin
5.6956e+17,0,1.0,Customer Service Issue,0.6975,US Airways,,BellaSal,,0,@USAirways 4 hrs and counting today alone... like I don't have other things to accomplish today than to just keep holding!!!,,2/22/2015 10:11,"Pittsburgh, Pa",
5.6987e+17,0,1.0,Late Flight,1.0,American,,MilesWittBoyer,,0,@AmericanAir calling at 1am to tell me my flight has been rescheduled 12 hours Late Flightr than it was supposed be to seems like a bad solution,,2/23/2015 6:42,"Bentonville, Arkansas",
5.69684e+17,0,1.0,Customer Service Issue,1.0,US Airways,,KOstrowka,,0,@USAirways I've been on hold for 90 minutes. This is terrible customer service. You messed up my reservation! http://t.co/oyLgeao7Y8,,2/22/2015 18:24,"Raleigh, NC",Eastern Time (US & Canada)
5.69497e+17,1,0.6316,,0.0,Delta,,MegBurns,,0,@JetBlue on flight 622 from Nassau to JFK. Not showing Cancelled Flightled yet but assuming it will be? Any info?,"[25.05152514, -77.46620117]",2/22/2015 5:59,"west hartford, connecticut",Eastern Time (US & Canada)
5.70302e+17,1,0.6825,,,Southwest,,HaleyOstrander,,0,@SouthwestAir once again on Glassdoor's Best Places To Work snagging # 15 overall #notsurprising #LUVthem,,2/24/2015 11:19,TX,
5.68208e+17,0,1.0,Customer Service Issue,0.6526,US Airways,,ximplosionx,,0,@USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs.,,2/18/2015 16:40,"Redmond, WA",Eastern Time (US & Canada)
5.69484e+17,2,1.0,,,US Airways,,ibeejd,,0,"@USAirways job well done from your Philly employee running check,in today. (Tabitha?) helped us in an emergency & vacation saved!!!",,2/22/2015 5:10,,America/New_York
5.68862e+17,0,1.0,Late Flight,1.0,US Airways,,DrJamesPrescott,,0,"@USAirways Batting 1.000! Four flights in a month, all four delayed!",,2/20/2015 11:55,tennessee,
5.6997e+17,2,1.0,,,Southwest,,neens_5,,0,@SouthwestAir best airline 👌,,2/23/2015 13:21,,
5.69746e+17,0,1.0,Lost Luggage,1.0,US Airways,,patrickcota5,,0,@USAirways who's in charge of your company? My wife missed her connection to CA you sent her luggage on another flight,,2/22/2015 22:31,,
5.69746e+17,0,1.0,Customer Service Issue,1.0,US Airways,,CourtneyyKay,,0,@USAirways the call hung up on me..,,2/22/2015 22:29,Michigan ➡️ Florida,Eastern Time (US & Canada)
5.69527e+17,0,1.0,Late Flight,1.0,US Airways,,smw04,,1,"@USAirways @nburnside26  U hate delays, too?  But u have her $$ & are holding her hostage!  #GoingForGreatnessFAIL",,2/22/2015 7:58,,Atlantic Time (Canada)
5.6865e+17,2,0.6832,,,United,,Gouwerijn,,0,@united thnx,,2/19/2015 21:54,Alphen aan den Rijn,Amsterdam
5.70185e+17,2,1.0,,,American,,GREATNESSEOA,,0,"@AmericanAir @USAirways Statement wasn't sent yesterday like Jeanine said. After I even called last night as well. Again, excellent service",,2/24/2015 3:32,McKinney TX,
5.68105e+17,0,0.6739,Customer Service Issue,0.6739,US Airways,,MoamarMoMoney,,0,"@USAirways It is the 2nd person when I called again to ask, could not catch her name, rejected the request","[41.16013713, -81.39768211]",2/18/2015 9:49,,Eastern Time (US & Canada)
5.68036e+17,0,0.6622,Lost Luggage,0.3328,United,,Z_J_M_,,0,@united Monday evening.,,2/18/2015 5:15,,Eastern Time (US & Canada)
5.69885e+17,0,1.0,Can't Tell,0.6556,American,,61jr,,0,@AmericanAir - And @AirSouthwest  had a flight from Chicago to Buffalo about an hour before our flight -- do they not care about safety?,,2/23/2015 7:41,St. Catharines,
5.69705e+17,0,1.0,Late Flight,1.0,Delta,,WeChiefMusic,,0,@JetBlue over 2 hour delay going from NYC to Denver! Come on man!,,2/22/2015 19:45,Planet Brooklyn,Atlantic Time (Canada)
5.70067e+17,0,1.0,Lost Luggage,1.0,United,,danmedwards,,0,@united Yes. Did file a claim as soon as the carousel stopped without my bag on it. Got an email that its found but not sched for delivery,,2/23/2015 19:44,"Westerville, Ohio",
5.69665e+17,0,0.6848,Late Flight,0.3717,American,,rcwhalen,,0,"@AmericanAir Yeah, try harder. No catering truck in sight.  Can we just leave now w/o the food won't eat anyway?",,2/22/2015 17:09,New York City,
5.68889e+17,0,1.0,Customer Service Issue,1.0,Southwest,,livvyports16,,1,@SouthwestAir no one I call knows anything about it so I'm just wondering how to get any? #DestinationDragons,,2/20/2015 13:43,,
5.69656e+17,0,1.0,Customer Service Issue,0.6433,United,,F_Mattioli,,0,@United and here i thought American was bad. Horrible Service. Over 2:30 min Late Flight. No excuse!,,2/22/2015 16:30,"Martinsburg,WV",Eastern Time (US & Canada)
5.69374e+17,1,1.0,,,Delta,,billqamz,,0,@JetBlue Follow me pls?,,2/21/2015 21:49,East Coast,
5.69653e+17,0,1.0,Lost Luggage,0.6448,Southwest,,ciaobellaxoxo89,,0,"@SouthwestAir should get their shit together before they owe my $2,000 for my bag.",,2/22/2015 16:18,,
5.69925e+17,1,1.0,,,Delta,,LandryMD,,0,"Bruh...real tweet from @JetBlue ""Our fleet's on fleek. http://t.co/dqny4aKTg9""",,2/23/2015 10:21,USA,Atlantic Time (Canada)
5.69667e+17,2,0.6535,,,Southwest,,ScottSusman,,0,"@SouthwestAir Yes, please.",,2/22/2015 17:15,,Central Time (US & Canada)
5.68642e+17,2,1.0,,,Delta,,adatts33,,0,@JetBlue You definitely will!,,2/19/2015 21:24,,
5.68067e+17,1,1.0,,,Southwest,,bgawilson,,0,@SouthwestAir I left something on a plane landing at Midway last night because I am a responsible adult -- got a number for me to call? TY!,,2/18/2015 7:17,"Chicago, IL",Eastern Time (US & Canada)
5.69638e+17,0,1.0,Late Flight,1.0,American,,ezemanalyst,,0,"@AmericanAir 11 out of 11 delayed flights, you suck and getting worse",,2/22/2015 15:21,,
5.69323e+17,0,1.0,Flight Attendant Complaints,1.0,United,,throthra,,1,@united why do you hire POS pilots? Thanks for ruining my trip and not allowing me to see my buddy as he turns 30. #unitedsucksdick,,2/21/2015 18:27,,
5.67875e+17,0,1.0,Late Flight,0.6519,United,,JackieFerrari3,,0,@united it's messed up to refuse to wait 10 min after united is at fault for delay but to leave early is absolutely disgusting.,,2/17/2015 18:35,Irvine,
5.68204e+17,2,1.0,,,United,,Joshua_Redman,,0,"@united 
I will admit, you've been rather good to me over the years.
You've still got me hooked.
(for now!)
Peace.",,2/18/2015 16:22,,Quito
5.69574e+17,2,0.6621,,0.0,Delta,,hugovzolano,,0,@JetBlue thanks. I will use the extra time to do some more shopping! Did somebody say duty free?,"[4.69840554, -74.14134323]",2/22/2015 11:07,Fort Lauderdale,
5.67729e+17,0,1.0,Customer Service Issue,1.0,Delta,,MakebaMakeba,,0,@JetBlue my request has nothing to do with rescheduling. But customer service has such a bad attitude today. #badservice,,2/17/2015 8:56,,
5.68958e+17,0,1.0,Flight Attendant Complaints,0.6531,US Airways,,JeffFassett,,0,@USAirways you have to be crazy! Treated my mom very poorly. Not happy! #usairwaysfail,,2/20/2015 18:17,Florida,Eastern Time (US & Canada)
5.69939e+17,0,1.0,Can't Tell,0.6908,Delta,,RissaMaeLynn,,0,@JetBlue I'm sick of y'all.,,2/23/2015 11:16,oh so magical.,Bangkok
5.7027e+17,0,0.7148,Can't Tell,0.3889,American,,rqualls,,0,@AmericanAir @lpalumbo what weather sun is out,,2/24/2015 9:11,,
5.6949e+17,0,0.6821,Bad Flight,0.6821,United,,sap_geek,,0,@united The engineer that designed the 787 door frame to extend half a foot into the plane for seat 27A should be forced to always sit here,,2/22/2015 5:34,,
5.68165e+17,0,1.0,Late Flight,0.6842,US Airways,,RayAllStar28,,0,@USAirways this made me have to Cancelled Flight my car reservation and it came out to more money...why did you reschedule a time without the crew?,,2/18/2015 13:48,"Lawrence, MA",
5.70003e+17,0,1.0,Late Flight,1.0,American,,chagaga2013,,0,@AmericanAir this is a big company should be happy to do something for a customer when now it's costing more for delays oh and did I mention,"[35.17282894, -89.76988366]",2/23/2015 15:31,new york city,Central Time (US & Canada)
5.69892e+17,1,0.6958,,0.0,American,,elisakathleen,,0,@AmericanAir the saga continues..,,2/23/2015 8:11,"Boston, MA",
5.70296e+17,0,0.6863,Late Flight,0.3585,US Airways,,UyonJ,,0,"@USAirways Said only way to get on plane about to leave that would make my connection was a $75 fee. Instead of earlier, I am now Late Flightr!",,2/24/2015 10:56,,
5.69893e+17,0,1.0,Cancelled Flight,1.0,American,,janetmcq,,0,@AmericanAir Thanks for the response.Tough night for all involved. Our flight got Cancelled Flightled as we started taxiing down the runway.,,2/23/2015 8:14,"Memphis, TN",Central Time (US & Canada)
5.68835e+17,1,0.6699,,,United,,ssegraves,,0,@united thanks. That means I have 30 minutes to make my international connection to HKG,,2/20/2015 10:10,PDX / LGA / TXL / ✈,Central Time (US & Canada)
5.70307e+17,0,1.0,Late Flight,0.3573,American,,TheTPVshow,,0,"@AmericanAir I slept in the miami airport due to mechanical issues and was given 10,000 bonus miles to try and make it right. #slapintheface",,2/24/2015 11:37,MN,Central Time (US & Canada)
5.69677e+17,0,1.0,Can't Tell,0.6998,American,,realscooterward,,0,@AmericanAir the worst air experience I have ever had and I am not in the first plane yet.,,2/22/2015 17:54,"washington, dc",Eastern Time (US & Canada)
5.68518e+17,0,0.7223,longlines,0.7223,Virgin America,,c_crubin,,0,"@VirginAmerica
wjere is our luggage #so slow at lax",,2/19/2015 13:08,,London
5.69194e+17,0,1.0,Late Flight,0.6667,United,,drwebber,,0,@united this is not true. Gate agents 100% caused this. And we're not helpful. Thanks for making me miss connection!! http://t.co/xAIzW2isml,,2/21/2015 9:58,"Chicago, IL",
5.69263e+17,2,1.0,,,US Airways,,Punkasswill,,0,@USAirways i hope i get the opportunity to join the team with this job opening!,,2/21/2015 14:32,Nwps  CA.,Alaska
5.68946e+17,0,1.0,Bad Flight,0.6765,Virgin America,,HenryLucero,,0,@VirginAmerica requested window seat and confirmed window but got stuck in middle seat. Not a good way to treat silver member😒,,2/20/2015 17:31,"Los Angeles, CA",
5.68775e+17,0,1.0,Can't Tell,1.0,Delta,,NYYash,,0,"@JetBlue Inconvenience is an understatement. More like torture. Clearly going down the wrong path, JetBlue.",,2/20/2015 6:12,"New York City, NY",Atlantic Time (Canada)
5.69154e+17,0,1.0,Customer Service Issue,1.0,US Airways,,observepeople,,0,"@usairways when trying to check-in online, it says to call...now I've been on hold for 2 hours...what to do?",,2/21/2015 7:17,,Eastern Time (US & Canada)
5.68796e+17,0,0.6927,Customer Service Issue,0.6927,US Airways,,mjmena001,,0,"@USAirways I fly quite a bit, and it's not difficult to communicate. If agents let people know what's happening, arrangements can be made",,2/20/2015 7:35,West Palm,
5.69767e+17,1,0.6922,,,Southwest,,Immafun12,,0,"@SouthwestAir #DestinationDragons @Imaginedragons Scavenger Hunt Vegas, BE READY!!! http://t.co/vHgkiTzSaw",,2/22/2015 23:55,Oregon,Alaska
5.6995e+17,2,1.0,,,American,,sichbella,,0,@AmericanAir i got a new reservation for tomorrow. Thanks!,,2/23/2015 12:00,KC,Pacific Time (US & Canada)
5.69653e+17,0,1.0,Customer Service Issue,0.6955,US Airways,,MosheStatman,,0,@USAirways #stuck in Florida with no flights... Service sucks here. #nofood #nodrinks #nohelp,,2/22/2015 16:22,,Atlantic Time (Canada)
5.69344e+17,0,1.0,Late Flight,1.0,Delta,,karaackerman,,0,@JetBlue can you let me know status of flight #454 PBI-JFK delayed 2.5hours now on board problem with hatch..,,2/21/2015 19:51,New York City,Quito
5.69871e+17,0,1.0,Can't Tell,0.6826,US Airways,,ashwatson3,,0,@USAirways I will NEVER fly us airways or american again and I will share this nightmare of a story to all the many others we know who fly,,2/23/2015 6:46,,
5.67796e+17,2,0.6667,,,Delta,,janj757,,0,@JetBlue thanks!,,2/17/2015 13:21,North Carolina,Eastern Time (US & Canada)
5.67771e+17,0,1.0,Late Flight,1.0,Delta,,LyndsaySignor,,0,@JetBlue Is there something going on with your alerts? Flight's been delayed several times for my parents and i'm not receiving any alerts.,,2/17/2015 11:40,New York City,Quito
5.70076e+17,0,1.0,Customer Service Issue,1.0,US Airways,,retardedlarry,,0,"@USAirways if it was so important, why did I wait on hold and then get hung up on by your computer?  #disappointed",,2/23/2015 20:21,,
5.68094e+17,2,0.6522,,,Virgin America,,stopasyougo,,0,@VirginAmerica OMG FINALLY,,2/18/2015 9:05,,Central Time (US & Canada)
5.69957e+17,2,0.6983,,,American,,brooks_angus,,0,@AmericanAir thanks,,2/23/2015 12:29,Greater Geelong ,
5.68855e+17,1,1.0,,,Delta,,lexinieds,,0,@JetBlue can I switch my seat for my trip on Sunday?,"[37.40321679, -121.96988433]",2/20/2015 11:29,NYC,
5.68434e+17,2,1.0,,,Southwest,,TexasLawbook,,0,@SouthwestAir Congratulations!,,2/19/2015 7:36,"Dallas, TX",Central Time (US & Canada)
5.68841e+17,2,1.0,,,Virgin America,,polaroidmisha,,0,@VirginAmerica would love to do more for virgin just like I do for @GoPro,"[0.0, 0.0]",2/20/2015 10:32,San Francisco,Pacific Time (US & Canada)
5.69233e+17,0,1.0,Can't Tell,0.684,United,,elmoray,,0,@united thank you for your reply.  My frustration is that spending a upgrade just puts you on a wait  list.,,2/21/2015 12:32,"Forest Grove, OR",Pacific Time (US & Canada)
5.70276e+17,0,1.0,Customer Service Issue,0.3394,American,,jkordyback,,0,@AmericanAir robocalls me with another Cancelled Flightation. And then when I don’t accept the change it won’t let me connect to an agent. Just wow.,,2/24/2015 9:37,"North Saanich, BC",Pacific Time (US & Canada)
5.69177e+17,2,0.6469,,,Delta,,princessmarapao,,0,"@JetBlue im in a session presented by one of your beloved travelers, @paulgordonbrown,I see why you love him so much http://t.co/vv8cFyhKVb",,2/21/2015 8:48,"Virginia Beach, VA",Eastern Time (US & Canada)
5.69754e+17,0,0.6851,Can't Tell,0.3596,United,,JasonArbaugh,,0,"@united Yes I did.  We headed out to de-ice 5 minutes after I sent it to you.  Made it to Austin, but am now waiting for the luggage.",,2/22/2015 23:01,,
5.70242e+17,2,1.0,,,American,,georgetietjen,,0,@AmericanAir Lets hope it stays that way.Big thanks to your ground/outside crews all across the US the last month. Great FB post yesterday.,,2/24/2015 7:21,,
5.69939e+17,0,1.0,Cancelled Flight,1.0,Southwest,,flee787,,0,"@SouthwestAir Completely understand Act of God weather-reLate Flightd Cancelled Flightlation, but 4 days without reimbursement of any kind is #unacceptable",,2/23/2015 11:16,,Eastern Time (US & Canada)
5.69628e+17,0,0.7025,Can't Tell,0.3702,Delta,,Crimson_Zombie,,0,"@JetBlue sadly, no! I have the app, but it also is experiencing difficulties. The flight information boards are keeping me updated.",,2/22/2015 14:41,Chicago,
5.70151e+17,0,1.0,Customer Service Issue,1.0,American,,brentwit,,0,@AmericanAir no; I just expect a higher level of customer service & for the flight crews to give us accurate information,,2/24/2015 1:18,Texas,Central Time (US & Canada)
5.70276e+17,1,0.6915,,,American,,RobertDwyer,,0,@AmericanAir my key point of confusion is whether I can make this change even though the initial Flight Booking Problems was on US Airways metal?,,2/24/2015 9:34,"Wellesley, MA",Eastern Time (US & Canada)
5.70102e+17,0,0.6737,Can't Tell,0.6737,United,,kbleggett,,0,@united you are offering us 8 rooms for 32 people #FAIL,,2/23/2015 22:03,"Ottawa, Canada",Eastern Time (US & Canada)
5.69091e+17,2,0.6394,,,Delta,,mutantgatto,,0,@JetBlue word thanks,,2/21/2015 3:08,ravioli,Eastern Time (US & Canada)
5.69418e+17,0,1.0,Customer Service Issue,0.653,US Airways,,tkyleus,,0,@USAirways have been on hold for 58 minutes - need help USAIR - why won't you help?,,2/22/2015 0:45,Boston Area,Eastern Time (US & Canada)
5.69874e+17,2,0.6806,,,Virgin America,,flyfromNYC,,0,"@VirginAmerica has getaway deals through May, from $59 one-way. Lots of cool cities http://t.co/B2Xi4YG5T8 #CheapFlights #FareCompare",,2/23/2015 6:57,"New York City, NY",Central Time (US & Canada)
5.67776e+17,1,1.0,,,Delta,,rnlewisjr,,0,"@JetBlue do they have to depart from Washington, D.C.??",,2/17/2015 12:01,"iPhone: 60.495510,-151.064590",Alaska
5.69967e+17,0,1.0,Customer Service Issue,1.0,United,,teamcrafty,,0,@united Does customer care have email or a phone rep that I can speak with? We had so many issues they can't be placed in 2000 characters?,,2/23/2015 13:07,Grand Rapids,Quito
5.68788e+17,0,1.0,Customer Service Issue,1.0,US Airways,,jmspool,,0,"@USAirways No. Just felt that you could do better in making the emails feel a little less of “We don’t care. We’re automated.""",,2/20/2015 7:03,"42.635976,-71.164046",Eastern Time (US & Canada)
5.70258e+17,1,0.6725,,,American,,towbinator,,0,@AmericanAir I'm sure they did. It's certainly chilly back East today! 😮,,2/24/2015 8:24,United States of America,Eastern Time (US & Canada)
5.70008e+17,0,1.0,Can't Tell,0.3477,United,,kabell87,,0,@united still waiting to hear back. My wallet was stolen from one of your planes so would appreciate a resolution here,,2/23/2015 15:52,,
5.69375e+17,0,1.0,Late Flight,0.6947,US Airways,,iseriesdomino,,0,@USAirways can you please have your employee that has been called 5 times by the flight crew finish maintenance on US 734 so we can depart!,,2/21/2015 21:54,United States,Central Time (US & Canada)
5.67928e+17,0,1.0,Customer Service Issue,0.6579,United,,laurasbrown5,,0,@united A generic form with tons of fields asking for info you already?  Expected more as a premier platinum. Another #servicefail,,2/17/2015 22:04,NYC,Eastern Time (US & Canada)
5.70307e+17,0,1.0,Flight Booking Problems,0.6796,American,,barbararwill,,0,"@AmericanAir no thanks.  As I said, being denied miles that expired one week ago was the last drop for me; plan to avoid AA as possible.",,2/24/2015 11:40,Mexico City,
5.68534e+17,0,1.0,Customer Service Issue,1.0,United,,MSLspeaks,,0,@united I just want to contact someone with a question & not be put on hold for 5 minutes in order to be hung up on or sent to the pet line,,2/19/2015 14:14,"New York, NY",Eastern Time (US & Canada)
5.69681e+17,0,1.0,Customer Service Issue,0.663,American,,whyemes,,0,@AmericanAir I am trying to add my tsa pre check number to my reservation online and don't see an option to do that..?? #nosecuritylines,,2/22/2015 18:11,,
5.68128e+17,0,0.6631,Customer Service Issue,0.3423,Southwest,,jeparker232,,0,@SouthwestAir I don't have a conference number.  I spoke with Courtney in Texas and David before that. they finally fixed mine after an hour,,2/18/2015 11:21,,
5.67773e+17,0,1.0,Damaged Luggage,0.6954,Delta,,ShiraJudah,,0,@JetBlue @KyleJudah new stroller. The travel credit doesn't help cover the cost of a new stroller. Your crew ruined it and therefore should,,2/17/2015 11:48,"Boston, MA",Greenland
5.68154e+17,0,1.0,Customer Service Issue,1.0,US Airways,,Twinscream1,,0,@USAirways how does that help me when I get no response from there??? #usairwayssucks,,2/18/2015 13:03,,
5.7006e+17,0,1.0,Lost Luggage,1.0,Delta,,DarthVada_R2D2,,0,"@JetBlue - I did, but since I was stranded in SYR without a ride I missed the window of opportunity to have rights in this matter. (4 hours)",,2/23/2015 19:18,,Atlantic Time (Canada)
5.68855e+17,2,0.6667,,,Delta,,spark911uk,,0,@JetBlue @AmericanAir ah ha! I misread the end date as being 2014 not 2015. Thanks for clarifying :),"[0.0, 0.0]",2/20/2015 11:28,New York City,Eastern Time (US & Canada)
5.70036e+17,0,1.0,Late Flight,1.0,Delta,,DatingRev,,0,@JetBlue I guess you weren't able to do anything to improve the time.. and now it looks even Late Flightr.. going to be a #zombie tomorrow,,2/23/2015 17:40,"Los Angeles, CA",Eastern Time (US & Canada)
5.70038e+17,0,1.0,Customer Service Issue,0.668,American,,sammi2943,,0,"@AmericanAir I have been checking consistently, and called multiple times. As a loyal AA customer, I'm disappointed.",,2/23/2015 17:48,,
5.69598e+17,0,1.0,Customer Service Issue,0.6379,American,,cataattack,,0,@AmericanAir I really hope it departs. They said is because the catering service wasnt available but we can see it next to plane doing nthin,,2/22/2015 12:41,"Buenos Aires, Argentina",Buenos Aires
5.69866e+17,1,0.694,,,United,,artistanxiety,,0,@united Lisa J is amazing the guy not so much.,,2/23/2015 6:28,Punk is the preacher.,Arizona
5.69214e+17,2,0.6679,,,United,,PierreSchmit,,0,"@united gave me a smile today, with a Zero Award... ;-) Computers have some sense of humour :-) http://t.co/JNqNbk7HuT",,2/21/2015 11:15,"Rixensart, Belgium",Brussels
5.67742e+17,1,1.0,,,Virgin America,,WWJAYD,,0,@VirginAmerica morning. If I have a question regarding elevate points & flights can I DM you?,"[37.80065252, -122.43857414]",2/17/2015 9:47,"San Franciso, CA",Pacific Time (US & Canada)
5.69862e+17,0,0.6725,Customer Service Issue,0.3493,Delta,,Tay__Mc,,0,"@JetBlue said they haven't started looking for it, gave me a $25-$100 limit. In NYC at the Waldorf Astoria and can't find $100 outfit. 😒",,2/23/2015 6:12,"Gainesville, Fl",Hawaii
5.69931e+17,0,1.0,Customer Service Issue,0.6877,American,,MikeBarr63,,0,@AmericanAir how can I when system always hangs up on me?,,2/23/2015 10:43,"Allen, TX",
5.68568e+17,0,1.0,Late Flight,0.6613,United,,MeYoItsMe,,0,@united now sitting on the tarmac for a half hour after landing because your jetway is broken. #2daysofunitedfailures #1thingafteranother,,2/19/2015 16:29,,
5.67844e+17,0,1.0,Bad Flight,1.0,Delta,,DonnellyVJ,,0,@JetBlue the TV. Wifi was spotty. It's just a nice feature for a X country flight. Still won't keep us away #lovejetblue,,2/17/2015 16:31,,
5.70284e+17,0,1.0,Customer Service Issue,0.6806,United,,collegepathSS,,0,@united @UCtraveladvisor - I would have loved to respond to your website until I saw the really long form. In business the new seats are bad,,2/24/2015 10:06,California/Nevada,Pacific Time (US & Canada)
5.70178e+17,1,1.0,,,American,,Cecilia_stories,,0,"@AmericanAir Super Spring Tides and “Tide of The Century” Drawing tourists to French and U.K coasts:
http://t.co/gXdqORtsS0",,2/24/2015 3:05,Luxembourg,Paris
5.68077e+17,1,1.0,,,United,,AlMehairiAUH,,0,@united to start 3xweekly #B737-900 flights from #NewOrleans to #Cancun on between 9MAY-5SEP #avgeek,,2/18/2015 7:56,Abu Dhabi,Abu Dhabi
5.68481e+17,0,1.0,Customer Service Issue,0.6092,Southwest,,dahriowonder,,1,"@SouthwestAir your A-list program is a complete JOKE! Your company does not value loyal customers.Time to look for another ""go-to"" airliner",,2/19/2015 10:43,West Coast,
5.6794e+17,0,1.0,Lost Luggage,0.7021,United,,ColtSTaylor,,0,@united how come I have no baggage updates.,"[33.75536802, -116.36197857]",2/17/2015 22:52,All Over The World,
5.69667e+17,1,0.6458,,0.0,American,,rcwhalen,,0,@AmericanAir 8:30 departure?  Sure. Is there a catering strike at JFK?  @FoxNews @CNBC @BloombergRadio http://t.co/HPgXYZRW8o,,2/22/2015 17:15,New York City,
5.69699e+17,0,0.6458,Late Flight,0.6458,Delta,,jabeblanchard,,0,@JetBlue 👍. I think I'll come take a nap at the terminal.  ;),"[40.85036847, -74.42575912]",2/22/2015 19:21,Right Coast,Eastern Time (US & Canada)
5.69714e+17,2,1.0,,,Virgin America,,ptbrodie,,0,@VirginAmerica thanks to your outstanding NYC-JFK crew who moved mountains to get me home to San Francisco tonight!,,2/22/2015 20:23,San Francisco,
5.70018e+17,0,1.0,Cancelled Flight,1.0,American,,shelia_talia,,0,@AmericanAir Cancelled Flightled two flights from Miami to Nashville yesterday and could not get me on a flight for 3-4 days. #Southwestairwasthere,,2/23/2015 16:30,,
5.69111e+17,2,1.0,,,Virgin America,,_LisaCap,,0,@VirginAmerica love the 90s music blasting at gate in #Boston while waiting for flight to #SanFrancisco. Only if I could get an iced coffee!,,2/21/2015 4:25,"Charlestown, MA",
5.67757e+17,2,0.6697,,0.0,United,,pbralick,,0,"@united doing a good thing, holding flight for a few for 11 peeps on Late Flight connecting flight. We'll still make destination on time",,2/17/2015 10:45,Colorado,Mountain Time (US & Canada)
5.69968e+17,0,0.6703,Can't Tell,0.34,United,,simonroesner,,0,@united i think he actually did not like your screen  @campilley 😃😃😃,"[51.72050559, 8.72711201]",2/23/2015 13:11,,Athens
5.69033e+17,2,1.0,,,United,,cindykane,,0,@united They held the plane! Made it!!,"[33.94238375, -118.39906416]",2/20/2015 23:15,Massachusetts,Eastern Time (US & Canada)
5.69173e+17,0,1.0,Cancelled Flight,0.3681,Southwest,,Ben_Klamka,,0,@SouthwestAir I'm stuck in Fort Lauderdale.,,2/21/2015 8:32,musician and music enthusiast,
5.67735e+17,0,1.0,Can't Tell,0.7065,Southwest,,81FSUnole,,0,. @SouthwestAir condescension must be a quality your co rewards. Your tone reeks of it,,2/17/2015 9:18,"Chapel Hill, NC",Eastern Time (US & Canada)
5.69897e+17,0,1.0,Customer Service Issue,1.0,US Airways,,hannah_rose22,,0,"@USAirways is struggling. had me on hold for 25 minutes, kicked me back to the start, then said they couldnt handle the amount of calls",,2/23/2015 8:28,Colorado ,Mountain Time (US & Canada)
5.69919e+17,0,1.0,Customer Service Issue,1.0,American,,jeffsberry,,0,@AmericanAir @British_Airways trying to speak with an agent about my flight to London tonight but can't get anyone from AA.  Can you help?,,2/23/2015 9:56,,
5.69625e+17,0,0.6591,Flight Booking Problems,0.3324,American,,maribarrera,,0,@AmericanAir LGA 2 Nashville Cancelled Flightled phone center no help. Fabulous staff at gate D4 helped-2 young men handled crowd well.,,2/22/2015 14:28,Boston area,Eastern Time (US & Canada)
5.67761e+17,0,0.6642,Can't Tell,0.3494,United,,SSest72,,0,"@united nexus confirmed that at any crossing via air, car or boat she can travel with only Nexus.",,2/17/2015 11:02,,
5.69707e+17,0,1.0,Late Flight,0.7059,American,,monumentsinking,,0,.@AmericanAir Flight 654 Delayed / Flight 409 You sold my seat / flight 0671 strand me in PHX for three hours. Thanks for the memories 😡😤😖😲😩,,2/22/2015 19:54,PDX JFK SFO BDL,Pacific Time (US & Canada)
5.70042e+17,0,0.3721,Can't Tell,0.3721,United,,MommyPR,,0,@united Dmed you. Thank you,,2/23/2015 18:06,Global,Pacific Time (US & Canada)
5.68242e+17,0,1.0,Can't Tell,0.3565,US Airways,,f0ll0wer99,,0,@USAirways My wife had flight changes due to weather now she cant checkin to her return flight and it fails Is it possible usair Cancelled Flightled,,2/18/2015 18:53,,Central Time (US & Canada)
5.7003e+17,0,1.0,Late Flight,0.3441,US Airways,,madison_mason,,1,@USAirways I can't wait to never fly with you again. Always delayed. Always lose my bag. Rudest people on the planet. Southwest is the best,,2/23/2015 17:18,,Central Time (US & Canada)
5.7e+17,1,0.6446,,0.0,US Airways,,jasemccarty,,0,"@USAirways while I’m asking… 2 of my 11 non upgraded flights, Attendants came & greeted me & thanked me for my business b/c I was Exec Plat.",,2/23/2015 15:19,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
5.69461e+17,0,1.0,longlines,0.6818,Virgin America,,girlphotophilly,,0,@VirginAmerica at Logan airport and waiting to checkin for my 9am flight. Checkin desk not open !!!!! Why?!,,2/22/2015 3:39,"Philadelphia, Pa",Eastern Time (US & Canada)
5.69978e+17,1,1.0,,,American,,DigitalEdMom,,0,@AmericanAir 3127. Just landed in LIT.,,2/23/2015 13:53,Wisconsin,Central Time (US & Canada)
5.68457e+17,0,1.0,Can't Tell,1.0,Southwest,,davedunlap,,0,@SouthwestAir A little surprised my Early Bird got me B15 from DEN to KC just now. Worst I've had. What's up?,,2/19/2015 9:06,,Pacific Time (US & Canada)
5.69533e+17,2,1.0,,,Delta,,nancyberman_,,0,@JetBlue your customer service agent Bonnie is amazing on the phone she deserves a promotion!!!,,2/22/2015 8:25,• PSU '19 • faith • ,Eastern Time (US & Canada)
5.68882e+17,0,1.0,Customer Service Issue,0.3438,United,,andreamvdlg,,0,@united with the purchase of my ticket i am entitled to check in 1 bag however i am being charged an extra 25 dollars for domestic transport,,2/20/2015 13:18,Edinbrah ,Eastern Time (US & Canada)
5.69322e+17,0,1.0,Cancelled Flight,0.3453,Southwest,,scoobydoo9749,,0,"@SouthwestAir coming up on 10 hrs and all at the gate, not leaving and without my baggage. SWA you are my nightmare!","[39.1766101, -76.6700606]",2/21/2015 18:25,"Tallahassee, FL",America/Chicago
5.70257e+17,0,1.0,longlines,0.6835,Southwest,,crook_justin,,0,@SouthwestAir flight 1614 FLL to ATL. My wife traveling with infant. Line to check baggage 200 people long due to your computer system crash,,2/24/2015 8:21,Fort Lauderdale,
5.67781e+17,0,0.6544,Customer Service Issue,0.6544,United,,Vinobuddha,,0,@united probably wouldn't be doing it had someone returned my call or email. Case number 8273993,,2/17/2015 12:23,,
5.69086e+17,0,1.0,Customer Service Issue,0.6566,Southwest,,jsanner2,,0,@SouthwestAir Any plans to implement a call-back system on your reFlight Booking Problems line? Been on hold for over an hour now...,,2/21/2015 2:47,,
5.70031e+17,0,1.0,Flight Attendant Complaints,1.0,US Airways,,BernadetteGH,,0,@USAirways is it ok for a flight attendant to talk nasty about passengers while they go get drinks by the restroom? I was shocked listening,,2/23/2015 17:21,Earth ,
5.69263e+17,0,0.7036,Customer Service Issue,0.7036,Southwest,,scunning16,,0,@SouthwestAir yes. Hung up and called a different number.,,2/21/2015 14:28,Ohio,
5.70253e+17,0,1.0,Lost Luggage,0.3585,American,,joannabananajo,,0,@AmericanAir Filled out a baggage claim over the phone last night. Check the status to discover the rep confused Arkansas for Alaska 😒,,2/24/2015 8:04,"New York, NY",Central Time (US & Canada)
5.70015e+17,0,1.0,Customer Service Issue,1.0,Southwest,,RoaminTwin,,0,@SouthwestAir : This is the second time in a row I haven't received text updates about flight time change. Don't offer if you won't use it,,2/23/2015 16:18,,Central Time (US & Canada)
5.70275e+17,0,0.6791,Damaged Luggage,0.6791,United,,Joestudent11,,0,@united. ..I received on other flights. #united  truly breaks guitars. #unitedbreaksguitars #wantmymoneyback,,2/24/2015 9:34,"Jerusalem, Israel",Jerusalem
5.69332e+17,0,1.0,Lost Luggage,0.6372,Southwest,,scoobydoo9749,,0,@SouthwestAir  no such thing as a free flight. Gonna be spending $100 on board rental bc #swa couldn't get my baggage to greenville w me.,,2/21/2015 19:06,"Tallahassee, FL",America/Chicago
5.69975e+17,0,1.0,Customer Service Issue,0.6412,American,,TejasGooner,,0,"@AmericanAir no. Booked seat in Dallas, live in Dallas. Real nice that your gate agent had exit row available told me they weren't available",,2/23/2015 13:38,The Republic of Texas,Central Time (US & Canada)
5.69932e+17,2,1.0,,,American,,pornobobbie,,0,@AmericanAir THANK YOU FOR ALL THE HELP!  :P You guys are the best.  #americanairlines #americanair,,2/23/2015 10:48,"ÜT: 37.77581,-122.419796",Pacific Time (US & Canada)
5.6815e+17,2,1.0,,,Delta,,NickTypesWords,,0,@JetBlue i deleted that tweet because one of your wonderful employees swooped in to help--faith restored. You are one of the good ones. 👍,,2/18/2015 12:47,Inquiries: CAA  •  Miller PR ,
5.68813e+17,0,1.0,Late Flight,0.6404,United,,JBrazie,,0,@united FLT 3444 delayed because of maintenance - that's fixed but can't board because flight crew didn't stay in boarding area #fail,,2/20/2015 8:42,,
5.69191e+17,0,1.0,Customer Service Issue,0.6552,Delta,,kaitlynrosati,,0,"@JetBlue that I missed my flight. I had to book this flight extremely last minute due to a family death, there's no excuse for attitude in",,2/21/2015 9:44,CONCRETE JUNGLE,Pacific Time (US & Canada)
5.6843e+17,2,1.0,,,Virgin America,,marshman240,,0,@VirginAmerica gave a credit for my Late Flight flight yesterday. Great service !!!! That's a Wow moment! Unexpected gesture!,,2/19/2015 7:19,San Francisco,
5.69504e+17,1,0.6842,,,Southwest,,Late Flightncy,,0,@SouthwestAir can you follow for quick DM?,,2/22/2015 6:26,Off the Road,Eastern Time (US & Canada)
5.68282e+17,1,0.6842,,0.0,United,,drooln,,0,"@united they had snacks available, just no fresh food...not sure what happened, but I'm sure we will grab a bite before our SFO connection",,2/18/2015 21:30,"Keauhou, Hawaii USA",Hawaii
5.69901e+17,0,0.7123,Flight Booking Problems,0.7123,American,,milz02315,,0,@AmericanAir Can you add my KTN to an existing reservation? It's not letting me add it online....,,2/23/2015 8:45,,
5.70291e+17,1,0.6266,,0.0,Delta,,theREAL_Tiffany,,0,@JetBlue Not for the dates or destination I'm headed 😔,,2/24/2015 10:36,Somewhere eating swine...,Eastern Time (US & Canada)
5.69287e+17,1,1.0,,,Delta,,Suzanne_BeDell,,0,@JetBlue Boston gate C12,,2/21/2015 16:08,Boston,
5.67845e+17,1,0.6198,,,Virgin America,,killawattannie,,0,@VirginAmerica ...Please come to Minneapolis St. Paul!,,2/17/2015 16:37,,Mountain Time (US & Canada)
5.68178e+17,0,1.0,Damaged Luggage,1.0,Delta,,edgarsantana,,0,@JetBlue U say our safety is our highest priority but that doesn't extend 2 our property? This is totally nuts. http://t.co/xZY7pHKFGR,,2/18/2015 14:38,"ÜT: 40.96513,-73.872957",Eastern Time (US & Canada)
5.69777e+17,0,1.0,Bad Flight,0.688,United,,BrendanPFarrell,,0,"@united Coach interior on UA 992 looked like it was salvaged from the 80s. Tiny unusable video, no power & lifevests on the floor #UA992 …","[0.0, 0.0]",2/23/2015 0:34,New York/New Jersey,Eastern Time (US & Canada)
5.69945e+17,0,0.6667,Cancelled Flight,0.6667,Southwest,,jwmohon,,0,@SouthwestAir hooking us up and getting us to Tampa after our flight was Cancelled Flightled this morning #grateful #businesstrip,,2/23/2015 11:40,,
5.69275e+17,0,1.0,longlines,0.3483,United,,davidblevine,,0,@united seriously? 2-4 hrs to get bags from IAD intl arvls to carousel 2 for custs w/Cancelled Flightled connects? I understand irrops but ridiculous!,,2/21/2015 15:20,What day is it?,Quito
5.69945e+17,0,0.6632,Can't Tell,0.3368,US Airways,,thomashoward88,,0,"@USAirways US 728 returned to gate to get ""MEL"" sticker. Oh, look. We heard from pilot! No clue what an MEL sticker is. Anyone?",,2/23/2015 11:41,,
5.69481e+17,1,1.0,,,United,,gwp22183,,0,"@united Do you have plans for an iPad app?  The iPhone app is great, but on the  iPad you have to flip the iPad.  Is there a beta? Tks.",,2/22/2015 4:55,Metro DC Area,
5.70199e+17,0,1.0,Customer Service Issue,0.3414,American,,JamesDegelder,,0,@AmericanAir She told us we had to drive back to drop it off so they could attempt to fix it. Really? Don't have time to do that. #terrible,"[42.18424338, -70.92464087]",2/24/2015 4:28,Greater Boston Area,
5.6972e+17,0,1.0,Customer Service Issue,1.0,American,,dogbuckeye,,0,"@AmericanAir @dogbuckeye No, I was on hold for 4 1/2 hours.  3 diff agents each w/ different information, frustrating, kept getting txfd...",,2/22/2015 20:44,,
5.70271e+17,2,1.0,,,American,,PappasitosTXMEX,,0,@AmericanAir @beantownmatty Sounds like a date!,,2/24/2015 9:18,,Central Time (US & Canada)
5.69802e+17,0,1.0,Customer Service Issue,1.0,American,,flemmingerin,,0,@AmericanAir are you ignoring me on purpose? It was sad enough having your automated system hang up on me 😭,,2/23/2015 2:14,San Diego,
5.69586e+17,0,1.0,Cancelled Flight,1.0,US Airways,,MrRenevendez,,0,@USAirways according to @wtop DCA seems to be recovering nicely from yesterday's snow so why are you Cancelled Flightling flights out there?,,2/22/2015 11:55,Where you least need me to be,
5.69668e+17,0,1.0,Late Flight,0.6488,American,,Curyf,,0,@AmericanAir AA919 flight attendant freaks out and leaves aircraft as passengers react to a 24h delay and cattle treatment. Surreal!,,2/22/2015 17:21,Brasil,Brasilia
5.67998e+17,1,1.0,,,United,,tashtb,,0,"@united Do you mean ""fortunately""? I don't want my flight to be affected! 😉",,2/18/2015 2:43,"London, UK ",
5.7002e+17,0,1.0,Customer Service Issue,0.6252,US Airways,,jasemccarty,,0,"@USAirways should, but didn’t.",,2/23/2015 16:39,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
5.68568e+17,1,1.0,,,Delta,,markjohnson319,,0,@JetBlue @airbusintheus A320 landing @aruba_airport in February of 2014. #avgeek #warmweather https://t.co/Kaej9G0CHd,,2/19/2015 16:29,"Dallas, TX",
5.68073e+17,2,1.0,,,Southwest,,tbat08,,0,@SouthwestAir pleasantly surprised to be boarding my flight on time this morning at @Fly_Nashville. Good job!,,2/18/2015 7:42,"Nashville, tn ",Central Time (US & Canada)
5.6904e+17,1,0.6872,,0.0,US Airways,,welshlinds,,0,"@USAirways landed at Phoenix, but we had to board a flight quickly to Vegas so no time at the airport. What now?",,2/20/2015 23:46,,
5.69595e+17,0,1.0,Customer Service Issue,0.6579,American,,rcshore,,0,".@AmericanAir nice 2 know. I paid 4 a seat. Then you sold my seat. now I bought a 3rd seat. It's a good scam, but a scam all the same.",,2/22/2015 12:31,"Washington, DC",Quito
5.67785e+17,2,0.6507,,,US Airways,,Champa24,,0,@USAirways nice touch with using my first name.  Very intimate.  I'll be filing a claim soon to be reimbursed. Have a us airways day!,,2/17/2015 12:36,,
5.67725e+17,0,1.0,Lost Luggage,1.0,US Airways,,juliadavis,,0,"Yes, I filed a report in Atlanta. My bags are in Charlotte, NC. 24 hours Late Flightr and still can't find my luggage ... @USAirways",,2/17/2015 8:40,"Atlanta, Georgia",Eastern Time (US & Canada)
5.678e+17,2,1.0,,,US Airways,,Logunov_Daniil,,0,@USAirways YOU ARE AMAZING!!! YOU ARE THE BEST!!! FOLLOW ME PLEASE AND I FOLLOW YOU BACK;)🙏🙏🙏✌️😉),,2/17/2015 13:38,"Russia, Россия",Abu Dhabi
5.68561e+17,1,1.0,,,Delta,,maw416,,0,@JetBlue do you do any discounts for volunteer firefighters?,,2/19/2015 16:00,"Roslyn, ny",Eastern Time (US & Canada)
5.69661e+17,0,1.0,Bad Flight,0.3481,US Airways,,ElmiraBudMan,,0,@USAirways @PHLAirport how can a plane scheduled to come in on time and actually happen. Then you bozos don't have any room us. #incompetent,,2/22/2015 16:52,Does it really matter,
5.68511e+17,0,1.0,Bad Flight,0.3422,US Airways,,LeperconRusty,,0,@USAirways FUK U US AIRWAYS WITH YO SHITTY CHICKEN SALAD SANDWICH THAT SO OVERPRICED AND U FUKING MAKE ME WAIT IN A 6 HR LAYOVER FUK U AND,,2/19/2015 12:43,,
5.69954e+17,0,1.0,Late Flight,1.0,Southwest,,JuniperCari,,0,@SouthwestAir how long do we have to be delayed after boarding before we get a free drink? #gettingthirsty,,2/23/2015 12:18,Chicago,Central Time (US & Canada)
5.70275e+17,0,1.0,Customer Service Issue,0.3551,United,,CheerTymeDad,,1,@united Shame that there's no flex to tickets transfer rules.  Even calling from Neurosurgery ICU isn't enough!,,2/24/2015 9:32,,
5.7003e+17,0,1.0,Cancelled Flight,0.3571,US Airways,,JulesMonacelli,,0,@USAirways changed our flight 6 times in 1 trip. Bumped to @Delta now & having great experience. Never. Flying. US Air again. Never.,,2/23/2015 17:19,"Rochester, NY",Eastern Time (US & Canada)
5.69668e+17,1,1.0,,,American,,MarkZeihenJr,,0,@AmericanAir who's your pick for best picture? I don't want to board your airline until I know,,2/22/2015 17:18,"Milwaukee, WI",Central Time (US & Canada)
5.69858e+17,0,1.0,Lost Luggage,1.0,American,,Jhosa_M,,0,@AmericanAir Still waiting news about my bags 48hrs already happened and this company don't give to the passengers any certain information,,2/23/2015 5:54,Ando por el mundo,Caracas
5.69987e+17,1,1.0,,,Virgin America,,SocialPLC,,0,"@VirginAmerica @LadyGaga @CarrieUnderwood Sorry, Mary Martin had it first!",,2/23/2015 14:26,"Twin Cities, Minn.",Eastern Time (US & Canada)
5.70184e+17,0,1.0,Can't Tell,1.0,American,,wbarkema,,0,@AmericanAir 3 months of straight travel ahead. Time to find new airline.,,2/24/2015 3:30,,Central Time (US & Canada)
5.70018e+17,0,0.6482,Customer Service Issue,0.3294,United,,CharlieGMoney,,1,@united So you are inadequate by accident?,"[40.68545235, -74.18374208]",2/23/2015 16:31,"Chicago, IL",
5.69665e+17,1,0.6717,,0.0,American,,georgetietjen,,0,@AmericanAir 740pm wheels up to be exact.  I'm sending a DM.,,2/22/2015 17:08,,
5.67871e+17,0,1.0,Late Flight,0.6502,Southwest,,Lionheart_Lisa,,0,@SouthwestAir Why won't you let me leave Newark!?,,2/17/2015 18:20,Hanging with Carmen Sandiego.,Central Time (US & Canada)
5.69258e+17,0,1.0,Late Flight,0.6667,Delta,,MichaelMontero,,0,@JetBlue - trying to fly from BOS to JFK. Flight delayed. Traveling with kids. Book a hotel or are we getting out tonight?,,2/21/2015 14:12,"Brooklyn, New York",Eastern Time (US & Canada)
5.69211e+17,0,1.0,Customer Service Issue,0.6437,US Airways,,lorelleismith,,0,@USAirways rebooked me after i missed my flight..never called me and i didnt check my email.  I (cont) http://t.co/uTfDhxa8pU,,2/21/2015 11:05,Cleveland/Sandusky,
5.69684e+17,0,1.0,Customer Service Issue,0.6659,American,,kerryonpr,,0,@AmericanAir dropping the ball. Again. No catering. Plane switch. No gate attendant. 2 hours Late Flight. Really nice.,,2/22/2015 18:23,,Alaska
5.69913e+17,0,1.0,Cancelled Flight,0.6507,United,,PhilipRose,,1,"@united Cancelled Flights flt from EWR. ""No crew"".Tells wife & 4 yr old to ""get to NY to catch @AirCanada"" to YYZ! Good #customerservice is dead.",,2/23/2015 9:32,"Toronto, ON.....for now.",Central Time (US & Canada)
5.67788e+17,2,0.6637,,0.0,US Airways,,NaomiSheltonDC,,0,@USAirways thanks. 😒,,2/17/2015 12:50,,Eastern Time (US & Canada)
5.69965e+17,1,1.0,,,US Airways,,putajerseyon,,0,@USAirways sorry I didn't realize I wasn't following you,,2/23/2015 12:58,,Eastern Time (US & Canada)
5.69641e+17,2,1.0,,,United,,DJTouf,,0,@united Resolved. Over hour of work on  ground & somehow the system reset itself during takeoff. I appreciate the quick response/service.,"[41.97890473, -87.91027352]",2/22/2015 15:34,"Buffalo, NY",
5.6966e+17,0,1.0,Late Flight,1.0,American,,agoldenbrown,,0,@AmericanAir I still am not on a flight. Ive been here allll day and now we're not boarding because we're waiting for catering?,,2/22/2015 16:47,NYCATL,Eastern Time (US & Canada)
5.68846e+17,1,1.0,,,Virgin America,,AirlineFuel,,0,@VirginAmerica posts second consecutive full-year net profit - @ATWOnline http://t.co/tvB5zbzVhg,,2/20/2015 10:52,Global,Sydney
5.6962e+17,0,0.6808,Customer Service Issue,0.3449,American,,Bardi_toto,,0,@AmericanAir  flight to dca I need to change asap help can't get through,,2/22/2015 14:10,Hawaii/Dallas/Tucson/LA,Pacific Time (US & Canada)
5.69971e+17,1,1.0,,,American,,stackach,,0,"@AmericanAir Hi, did the discount award policy for credit card holders change? No longer seeing the chart of specials on the site. Thanks!",,2/23/2015 13:23,NYC,Eastern Time (US & Canada)
5.68873e+17,1,1.0,,,US Airways,,DavidHall1981,,0,@USAirways hi there I am flying MYR-CLT-ORD tomorrow is weather looking ok or problematic?,,2/20/2015 12:41,"Adelaide, South Australia",Adelaide
5.69667e+17,1,1.0,,,Southwest,,lauravelasquez,,3,@SouthwestAir ...and how does one obtain this companion pass?,,2/22/2015 17:16,"Denver, CO",Eastern Time (US & Canada)
5.70306e+17,1,1.0,,,Virgin America,,cairdin,,0,@VirginAmerica What @dhepburn said.,,2/24/2015 11:35,,Eastern Time (US & Canada)
5.69724e+17,0,1.0,Can't Tell,0.6804,United,,ljtypes,,1,@united is it even legal for you guys to advertise flights that you cant honor??,,2/22/2015 21:03,H-town,
5.69986e+17,0,1.0,Customer Service Issue,1.0,United,,dfpietra,,0,@united @dfpietra THAT'S your response?  Shaking my head back and forth with a tsk. You can do better-from customer service to your apology,,2/23/2015 14:23,"West Hollywood, CA",
5.68275e+17,0,1.0,Customer Service Issue,0.6642,US Airways,,ContentFac,,0,"@USAirways Been dealing w/ @americanair to solve the probs your team created. Your Manch, NH staff is clearly your C-team, btw. #NotEvenJV",,2/18/2015 21:04,"Pittsburgh, PA",Eastern Time (US & Canada)
5.69836e+17,2,0.6868,,0.0,United,,tonywhelan,,0,@united have Michelle at T1 ORD train your other staff on how to treat customers. A refreshing pleasure to deal with.,,2/23/2015 4:28,Stavromula Beta,Quito
5.69997e+17,1,0.6778,,0.0,American,,leahstokes,,0,@AmericanAir well I'm flying @JetBlue instead - for free! Their credits actually work.,,2/23/2015 15:06,"Cambridge, MA, USA",Eastern Time (US & Canada)
5.70033e+17,0,1.0,Lost Luggage,1.0,American,,vickky1319,,0,@AmericanAir have such a bad rep for loosing costumers luggage. I stopped flying them a while back.,,2/23/2015 17:28,Somewhere In The World...,Eastern Time (US & Canada)
5.69164e+17,1,1.0,,,United,,froschmarc,,1,@united #787 to begin Newark-London Heathrow route on May 6 @PANYNJ @BoeingAirplanes @FroschTravel http://t.co/RdJ1MwFLg1,,2/21/2015 7:57,"New York, NY",Hawaii
5.68139e+17,0,1.0,Lost Luggage,1.0,US Airways,,BigDavew2k,,0,@USAirways only to come home a day Late Flight to find out you guys have lost my luggage,,2/18/2015 12:06,,
5.68273e+17,1,0.6962,,0.0,Delta,,aclaessen,,0,"@JetBlue im flying with you from mi-boston and then icelandair to iceland, 8 hours between. can we check our bags all the way?",,2/18/2015 20:57,Hollywood,Pacific Time (US & Canada)
5.68785e+17,2,0.3685,,0.0,Southwest,,carlostopeca,,0,@SouthwestAir save mile to visit family in 2015 and this will impact how many times I can see my mother.  I planned and you change the rules,,2/20/2015 6:49,,
5.6978e+17,0,1.0,Customer Service Issue,0.6521,American,,carlacrooker,,0,@AmericanAir 20 HS students from Ithaca NY stuck in Miami flts xld u won't rebook to get kids home use carrier alliance #rulesshouldbend,,2/23/2015 0:45,,Eastern Time (US & Canada)
5.70222e+17,0,0.6894,Can't Tell,0.3611,American,,Dumas2TTG,,0,@AmericanAir don't merge with an airline that ain't ready for prime time and book your elite flyers on it! #NotHappy @USAirways #NeedCoffee,,2/24/2015 6:02,,Arizona
5.6877e+17,0,1.0,Customer Service Issue,1.0,US Airways,,Andreas_Hirsch,,0,@USAirways hi is there somebody avail who can help .....with an refund ? its unbelievable on the phone w US for more than 7 hrs in 4 days,,2/20/2015 5:53,GERMANY,Greenland
5.67876e+17,1,1.0,,,Delta,,Trufflebaby2,,0,@JetBlue sent,,2/17/2015 18:40,,
5.69955e+17,0,1.0,Flight Attendant Complaints,1.0,United,,godvertiser,,0,@united flight attendant doesn’t understand not understanding English doesn’t mean they are deaf. Stop yelling English slowly to them.,,2/23/2015 12:22,"New Jersey, USA",Eastern Time (US & Canada)
5.67729e+17,0,1.0,Customer Service Issue,1.0,Southwest,,laurenaddell,,0,@SouthwestAir I've been on hold with customer service for over an hour. Can you help?!,,2/17/2015 8:56,"New York, New York",Eastern Time (US & Canada)
5.70162e+17,0,1.0,Lost Luggage,0.6916,American,,Joanna_Malek,,0,"@AmericanAir leave us stranded, send baggage with important medication to different city for 4days&apologise with a $50 voucher. appalling.",,2/24/2015 2:03,,
5.69652e+17,0,1.0,Late Flight,0.654,US Airways,,JoanEisenstodt,,0,"@USAirways A tweeted apology is not enough for delay fiasco. NONE for insult from gate agent is worse. Except for Mark N., all bad at CLT.",,2/22/2015 16:17,"Washington, DC",Eastern Time (US & Canada)
5.69234e+17,0,1.0,Customer Service Issue,0.6664,Delta,,beachluvr104,,0,@JetBlue she's standing here on her cell no announcements no info #thismosaicnothappy,,2/21/2015 12:33,,Atlantic Time (Canada)
5.69379e+17,0,1.0,Flight Attendant Complaints,0.6421,United,,AppAmy,,0,@united Missing flight attendant = Delayed Flight. Prime example how 1 person impacts 100's of people. HNL -> IAH (UA252) #wastedtime,,2/21/2015 22:13,,
5.70251e+17,1,0.6765,,,Southwest,,OBruce135,,0,@SouthwestAir Thank you!,,2/24/2015 7:55,,
5.70009e+17,1,0.6764,,0.0,Virgin America,,grantbrowne,,0,"@VirginAmerica Is flight 769 on it's way? Was supposed to take off 30 minutes ago. Website still shows ""On Time"" not ""In Flight"". Thanks.",,2/23/2015 15:55,Worldwide,Central Time (US & Canada)
5.68158e+17,0,0.6303,Can't Tell,0.3249,Southwest,,Havilandweb,,0,@SouthwestAir How do I stop getting credit card apps? I already have a card!,"[35.8271843, -87.43714049]",2/18/2015 13:18,"Centerville, TN",Central Time (US & Canada)
5.69146e+17,0,1.0,Customer Service Issue,1.0,US Airways,,franchise02,,0,@USAirways 2 hours and 7 minutes. Just want to know I'm still in the queue...,,2/21/2015 6:45,,Eastern Time (US & Canada)
5.68609e+17,0,1.0,Late Flight,1.0,US Airways,,DrJamesPrescott,,0,@USAirways sitting on the Tarmac waiting to deplane 40+ minutes. The level of service I've come to expect.,,2/19/2015 19:13,tennessee,
5.69108e+17,0,0.6246,Bad Flight,0.6246,US Airways,,ErinPlocica,,0,"@USAirways flight 705 FRA-CAT did some odd zig-zagging movements over Frankfurt...
Is everything ok?",,2/21/2015 4:15,"Nürnberg, Germany ",
5.69709e+17,1,1.0,,,American,,luisperez27,,0,"@AmericanAir flight 1388 tomorrow 5:15 am, status please, thanks",,2/22/2015 20:01,"Dallas, Texas",
5.70086e+17,0,1.0,Late Flight,1.0,United,,DaniOnTheFritz,,0,"@united If it's any consolation, your staff was stellar. Just not the hour+ delays I encountered with every one of my 4 flights.",,2/23/2015 21:03,Missouri,Central Time (US & Canada)
5.69772e+17,2,1.0,,,US Airways,,jakenemmasmom,,0,@USAirways on a happy note our 719 crew is wonderful. Can't say enough great things about our pilot. He's doing all he can for us.,,2/23/2015 0:12,,
5.69542e+17,0,1.0,Lost Luggage,0.6875,US Airways,,Fioralainn,,0,@USAirways  where's my bag?  In line 200 deep at DCA. Agents say call 800 #.  800# says talk to agents. Abysmal customer service,,2/22/2015 9:01,,
5.6974e+17,0,1.0,Lost Luggage,1.0,United,,melonbee,,0,@united 24 hrs since flight landed and ZERO info on my missing bag? rough ETA would be hugely helpful + restore some confidence,,2/22/2015 22:07,,Eastern Time (US & Canada)
5.69914e+17,0,0.6751,Late Flight,0.6751,American,,AGHJustin,,0,@AmericanAir boarded flight 2334 at 8:30am.  Now 11:40.  Still sitting on runway.  Lots o fun,,2/23/2015 9:39,QCA,Central Time (US & Canada)
5.696e+17,0,1.0,Bad Flight,0.671,American,,shmitty03,,0,@AmericanAir fix the engine of flight AA3031so I don't spend all night in your airport so I can fly home tomorrow,"[33.64199395, -84.44238523]",2/22/2015 12:51,"Long Island, New York ",Quito
5.68487e+17,0,0.6528,Flight Booking Problems,0.328,Delta,,alanbestnyc,,0,"@JetBlue When I arrived at the airport, I was told my ticket had been refunded because my name had a fraud alert.",,2/19/2015 11:09,,Quito
5.67813e+17,1,1.0,,,United,,VisionRoij,,0,"@united 877 from amsterdam to ewr, 02.27.2015, 737-300.",,2/17/2015 14:29,The Netherlands,Amsterdam
5.69679e+17,0,1.0,Can't Tell,1.0,Delta,,cbogie,,0,@JetBlue ill call in the morning. too upset right now.,"[40.64797296, -73.77939249]",2/22/2015 18:03,indoors,Pacific Time (US & Canada)
5.69674e+17,0,1.0,Customer Service Issue,1.0,American,,clara_ennist,,0,"@AmericanAir also the problem is not calling us at all. Other airlines send an automatic call and email, and they rebook as a courtesy.",,2/22/2015 17:43,"Arlington, VA",
5.6845e+17,2,1.0,,,United,,melanie_seibert,,0,@united Joni did a great job on flight 5653 to LAX. Thanks for a great flight.,,2/19/2015 8:40,Texas,Central Time (US & Canada)
5.69934e+17,1,1.0,,,American,,UllCon,,0,"@AmericanAir is that the ""record locator""?",,2/23/2015 10:57,"Michigan, US",Quito
5.68547e+17,2,1.0,,,United,,hartgarfunkel,,0,@united DM sent. Thanks so much for the strong customer service!!,,2/19/2015 15:05,"iPhone: 40.732048,-73.994102",Pacific Time (US & Canada)
5.67663e+17,0,1.0,Lost Luggage,1.0,United,,hannahtorney,,0,@united i have items of sentimental value that I'm heartbroken are missing,,2/17/2015 4:33,Omagh/Belfast,London
5.68474e+17,1,0.6614,,0.0,United,,jaredmatfess,,1,@united @estellevw does she need to complain on Twitter for the refund or is it auto-applied?,,2/19/2015 10:15,"iPhone: 41.871374,-72.497792",Eastern Time (US & Canada)
5.69704e+17,0,0.6169,Cancelled Flight,0.6169,American,,taraaleung,,0,@AmericanAir My flight tomorrow from SLC to DFW AA304 Cancelled Flighted. Can you help me get there?,,2/22/2015 19:41,"Salt Lake City, USA",
5.68437e+17,0,0.6513,Bad Flight,0.3288,Delta,,Tostie,,0,@JetBlue Apparently the pilot had made some announcement about engine trouble and losing fuel too quickly.,,2/19/2015 7:49,"Waltham, MA",Eastern Time (US & Canada)
5.6993e+17,0,0.6759,Flight Booking Problems,0.3545,US Airways,,Bachelorsaurus,,0,@USAirways lots of fun to be removed from top of a list and manually readded to the bottom thanks to club agents. Thanks a lot Asha at DCA.,,2/23/2015 10:42,"Arlington, VA",Quito
5.70187e+17,0,1.0,Bad Flight,0.3496,American,,wbarkema,,0,"@AmericanAir too Late Flight now. Boarded, exit rows taken. Could not have gotten worse. Guy next 2 me should've bought 2 seats. #miserablemorning",,2/24/2015 3:40,,Central Time (US & Canada)
5.6967e+17,2,0.3691,,0.0,American,,lmaxwell11,,0,@AmericanAir no worries even though I was talking about seat assignment :),,2/22/2015 17:29,O.K.C.,Central Time (US & Canada)
5.68137e+17,2,1.0,,,United,,chrismackwpg,,0,@united all good! Next flight was a little delayed so it all worked 👍,,2/18/2015 11:57,,Central Time (US & Canada)
5.68055e+17,0,1.0,Customer Service Issue,1.0,Southwest,,luvthispayne,,0,@SouthwestAir So today I call into Customer Service & speak with Wendell Holton in the Dallas office & I am told there is nothing he can do,,2/18/2015 6:32,Somewhere over the rainbow.,Atlantic Time (Canada)
5.69899e+17,1,0.6771,,,Delta,,JamesMSama,,0,"@JetBlue Hey friends! Stupid question - Can I split payment methods for a flight purchase? Example: 1/2 debit card, 1/2 BillMeLate Flightr? Thanks!",,2/23/2015 8:38,"Boston, MA.",Eastern Time (US & Canada)
5.6976e+17,0,1.0,Bad Flight,0.6787,American,,chigirldc,,0,@AmericanAir I would like to be reimbursed for my shuttle from Denver after #1080 diversion 6+ hours sitting in plane and mech problems,,2/22/2015 23:26,,Quito
5.67823e+17,0,1.0,Customer Service Issue,1.0,Southwest,,Mselite25,,4,@SouthwestAir very poor customer service thru out each of my cxl flights😔 I should've flew @Delta,,2/17/2015 15:07,Rite behind my $$,Mountain Time (US & Canada)
5.68951e+17,0,0.6481,Flight Attendant Complaints,0.3351,United,,elbrooklyntaco,,1,"@united unsmiling rep. told us hotel shuttle comes ""like every 15 minutes."" Breezy 30 min. Late Flightr we're taking a cab. You going to reimburse?",,2/20/2015 17:49,,
5.696e+17,0,1.0,Customer Service Issue,1.0,US Airways,,brittalb,,0,@usairways I have been on hold for over 3 hours.  Please help! http://t.co/tyXAZtMQ1U,,2/22/2015 12:48,,
5.70105e+17,0,0.6492,Lost Luggage,0.6492,United,,kevinforgoogle,,0,@united But they are not... lady one phone says its in tel aviv. Tel Aviv united says its in Newark. No one knows and I have nothing...,,2/23/2015 22:18,"San Francisco, CA",
5.69566e+17,1,1.0,,,United,,prettytrini22,,0,@united tried that. Cannot figure out where to go to get it.,,2/22/2015 10:34,,Eastern Time (US & Canada)
5.70274e+17,0,1.0,Bad Flight,0.3542,Southwest,,bmorechi,,0,"@SouthwestAir had to let us off the plane bc the toilets done even work! There goes my family vacay to playa del Carmen, Mexico! #neveragain",,2/24/2015 9:28,Chicago,Central Time (US & Canada)
5.70001e+17,0,0.6701,Late Flight,0.6701,US Airways,,jasemccarty,,0,@USAirways as far as being delayed goes… Looks like tailwinds are going to make up for it. Good news!,,2/23/2015 15:22,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
5.67946e+17,0,1.0,Customer Service Issue,0.6977,Virgin America,,helenalor,,0,@VirginAmerica I have lots of flights to book and your site it not working!!!! I've been on the phone waiting for over 10 minutes..........,"[0.0, 0.0]",2/17/2015 23:18,San Francisco,Eastern Time (US & Canada)
5.69946e+17,1,0.7015,,0.0,US Airways,,thomashoward88,,0,"@USAirways US 728 Wait, now a gate opened. Back we go. (Good, maybe we can get off.)",,2/23/2015 11:42,,
5.694e+17,0,1.0,Cancelled Flight,0.6201,US Airways,,JabbarLewis,,0,@USAirways my flight is Cancelled Flightled and you guys aren't Answering the phones what do I do ?,,2/21/2015 23:35,"Little Falls, NJ",Central Time (US & Canada)
5.6954e+17,1,0.6579,,0.0,US Airways,,beachylinda,,0,@USAirways am 2. 1/2 hours from airport sure would like to talk to someone,,2/22/2015 8:52,,
5.69609e+17,0,1.0,Customer Service Issue,0.3407,United,,windycityf,,0,@united stuck in YYZ because staff took a break? Not happy 1K....,,2/22/2015 13:25,"Oak Park, IL ",Hawaii
5.69659e+17,0,0.6361,Customer Service Issue,0.6361,United,,RyanSennett,,0,"@united why doesn't my daughter, booked with my gold member miles, get on the upgrade list for her flight tomorrow?",,2/22/2015 16:42,"Vancouver, WA",Pacific Time (US & Canada)
5.68063e+17,2,0.6445,,,US Airways,,RoryPhilbin1,,0,@USAirways thanks so much!,,2/18/2015 7:04,NYC/London ,
5.70299e+17,1,1.0,,,American,,chrissieward71,,0,@AmericanAir u r horrible.went online to Cancelled Flight flight-no button-4that.Called CS &wait time 40 mins&put in my #.800#called&it hungupNOHELP,,2/24/2015 11:06,oklahoma,
5.68241e+17,2,0.6999,,,Delta,,itzryyo,,0,"@JetBlue btw, her name was Samantha and she won over everyone on the flight","[0.0, 0.0]",2/18/2015 18:50,,Eastern Time (US & Canada)
5.68309e+17,1,0.662,,,United,,AirUKPhoto,,2,@united @UnitedFlyerHD @United_Airline N26902 Dreamliner leaves London Heathrow. @B787fans http://t.co/aI0Yzwt8Za,,2/18/2015 23:21,London Heathrow.,
5.70137e+17,0,1.0,Can't Tell,0.3635,United,,vancouverbrit,,0,@united LHR arrival lounge #fail. Waited 20 mins for shower then left to find hotel. U know how many passengers u carry. Planning???,,2/24/2015 0:23,Vancouver BC,Pacific Time (US & Canada)
5.68097e+17,1,1.0,,,Southwest,,thaterikperson,,0,@SouthwestAir 10 revenue flights since the beginning of 2015?,"[0.0, 0.0]",2/18/2015 9:16,"Austin, TX",Central Time (US & Canada)
5.68494e+17,2,1.0,,,Southwest,,TkerVker,,0,@SouthwestAir Thank you. Great tool,,2/19/2015 11:37,,
5.68201e+17,0,1.0,Lost Luggage,1.0,Delta,,Ginzan77,,0,@JetBlue #JetBlueBOS What's up with luggage for Flt 790 DCA-BOS?  Pax waiting for 30 min for bags...no show. Carousel 6 signs not updating.,,2/18/2015 16:10,Northern Virginia,Eastern Time (US & Canada)
5.69565e+17,0,1.0,Can't Tell,0.67,Delta,,arthurhasher,,0,@JetBlue Something to think about when you are dealing with PEOPLE!!!!!  Just wrong.  No excuses. Figure it out & expect the unexpected,,2/22/2015 10:30,Long Island - Arizona ,
5.70204e+17,0,0.663,Can't Tell,0.663,US Airways,,jbatchelor88,,0,@USAirways what's wrong with the plane? Flt 581,,2/24/2015 4:49,"millville,nj",
5.68858e+17,0,1.0,Can't Tell,1.0,United,,DubsterCali,,1,@united @JedediahBila Why is United voted every year as one of the worst airlines? Do enjoy that title? You should give Jedediah free passes,,2/20/2015 11:41,Corrupt California,Pacific Time (US & Canada)
5.69185e+17,0,1.0,Customer Service Issue,1.0,United,,NosihtamInc,,1,@united once again your lack of customer service astounds me! You are the worst airline in the history of airlines! Train your staff!,,2/21/2015 9:20,"Winnipeg, Manitoba",Central Time (US & Canada)
5.69541e+17,0,1.0,Cancelled Flight,1.0,US Airways,,R_Bruns,,0,@USAirways Cancelled Flightled my flight then put me on a flight the next day.I need help from somebody other than a robot. PLEASE!!! Much appreciated,,2/22/2015 8:54,,
5.69886e+17,0,1.0,Customer Service Issue,1.0,Southwest,,simundz,,0,@SouthwestAir on hold for 15+ min...no estimated answer time. Any help here?,,2/23/2015 7:45,,
5.69311e+17,0,1.0,Late Flight,0.6716,United,,ericjramsey,,1,"@united...lies lies lies....still sitting at the gate, have not moved an inch http://t.co/LulGnwEfFH","[38.95638224, -77.43898845]",2/21/2015 17:40,"Washington, DC",Pacific Time (US & Canada)
5.69508e+17,0,0.6862,Can't Tell,0.3533,US Airways,,nanceebing,,0,@USAirways  but have to return car to clt can I skip my flgjt back tonight from gso to clt and pick up at clt to fll I was told yes,,2/22/2015 6:42,south beach/ LA / NC,Eastern Time (US & Canada)
5.68795e+17,2,1.0,,,Virgin America,,JayRockerz,,0,.@VirginAmerica They were very understanding and helped me out.  Thx! #Comps,,2/20/2015 7:31,"39.149054,  -77.273589",Eastern Time (US & Canada)
5.69216e+17,0,1.0,Customer Service Issue,0.6632,Southwest,,ChiefTimFitch,,0,@SouthwestAir How to I rebook on-line when it keeps telling me that it's a reserv number for a past date (this morning)? Holding for 2hrs.,,2/21/2015 11:23,"St. Louis, Missouri USA",Central Time (US & Canada)
5.68175e+17,0,1.0,Customer Service Issue,1.0,US Airways,,honorawalsh,,0,"@USAirways Joined Silver Preferred because I heard customer service was so great, pity I was misguided.",,2/18/2015 14:27,,
5.69625e+17,0,1.0,Customer Service Issue,1.0,American,,MeereeneseKnot,,0,"@AmericanAir that's unacceptable. They should allow me to wait on hold, or take my number and call me themselves.",,2/22/2015 14:31,,
5.67687e+17,1,0.689,,0.0,Southwest,,Tinygami,,0,@SouthwestAir Is it a temporary site glitch or are you no longer offering flights from GRR to GEG after Feb? Can't find any online :(,,2/17/2015 6:07,Michigan,Tehran
5.68504e+17,1,0.6473,,0.0,United,,blake_music,,0,@united it's cool. I didn't need to go to work today. Or get home to make sure my house is ok in the -30 wind chill.,,2/19/2015 12:14,Fort Wayne,Quito
5.67747e+17,0,1.0,Customer Service Issue,0.3505,US Airways,,jameypricephoto,,0,"@USAirways I believe you. But in all seriousness, what's an acceptable time I should have this expense on my name that wasn't my fault....",,2/17/2015 10:08,,Eastern Time (US & Canada)
5.67759e+17,0,1.0,Late Flight,0.6768,US Airways,,HelloKansas,,0,@USAirways how is your gate agent gonna tell me my flight is on time when its 5 minutes past departure time and the previous flights plane..,,2/17/2015 10:56,"Nashville, TN",Eastern Time (US & Canada)
5.69651e+17,0,1.0,Customer Service Issue,1.0,American,,LIGal19,,0,@AmericanAir not to mention its a three hour wait to get an agent on the phone.,,2/22/2015 16:14,"ÜT: 40.881241,-73.107717",Quito
5.68542e+17,2,0.3708,,0.0,Southwest,,campnhike75,,0,@SouthwestAir :( Thanks for the opportunity...,,2/19/2015 14:47,indiana,Hawaii
5.69776e+17,1,0.6667,,,American,,dkar84,,0,@AmericanAir can you use the aa credit platinum select world mastercard for Alaska flights?  Or just american?,,2/23/2015 0:28,"Renton, WA",
5.68064e+17,0,1.0,Customer Service Issue,1.0,US Airways,,snptaylor,,0,@USAirways will never travel with you again. This is insanity. storms are inevitable but making us hold to just add a lap child #badservice,,2/18/2015 7:07,,
5.69895e+17,0,1.0,Customer Service Issue,1.0,Delta,,Balhajji,,0,"@JetBlue  Called JB 3 times!Everytime, Auto Vmsg:""your wait time should not be longer than 9 mins"" waited longer than 18 mins and no answer!",,2/23/2015 8:20,USA,
5.70102e+17,0,0.6438,Can't Tell,0.3318,United,,kbleggett,,0,@united plus what about food? And taxis?,,2/23/2015 22:03,"Ottawa, Canada",Eastern Time (US & Canada)
5.69675e+17,2,0.6667,,,Southwest,,rzif,,0,@SouthwestAir yes please,,2/22/2015 17:47,,Central Time (US & Canada)
5.69548e+17,0,1.0,Late Flight,1.0,US Airways,,Jantira,,0,@USAirways just informed of three hour delay. Pick up the phone and get me on another flight!,,2/22/2015 9:24,,Brussels
5.69974e+17,0,1.0,Flight Booking Problems,0.6541,American,,AnnaIntheCity,,0,"@AmericanAir that's why I'm asking for exception. Staffer moving last minute,we're a nonprofit & losing $400,we just want to change ticket.",,2/23/2015 13:37,Northern Virginia,Eastern Time (US & Canada)
5.69719e+17,0,1.0,Flight Attendant Complaints,1.0,American,,wadekoehler,,0,@AmericanAir I have never seen such incompetency from a gate agent in years of business travel DFW B16 gate agent needs training or new job,,2/22/2015 20:42,"Bloomington, IL",Central Time (US & Canada)
5.69975e+17,0,1.0,Customer Service Issue,0.6704,American,,evlev1,,0,@AmericanAir there's an employee at gate 45 of JFK telling people their bag doesn't fit and needs to be checked when it clearly fits #AA291,,2/23/2015 13:40,CHI/ATX,Central Time (US & Canada)
5.69685e+17,0,1.0,Can't Tell,0.6358,Southwest,,RubberDomme,,0,@SouthwestAir Don't apologize. Do something about it. Words mean nothing. Actions work. EOM.,,2/22/2015 18:27,North New Jersey,Atlantic Time (Canada)
5.69666e+17,0,0.3505,Can't Tell,0.3505,Delta,,shannonwoodward,,0,@JetBlue your gif game is strong.,,2/22/2015 17:14,"Los Angeles, CA",Arizona
5.69903e+17,2,1.0,,,Southwest,,EASmith_,,0,@SouthwestAir Glad to know I'll be flying the luv airline tomorrow ;),,2/23/2015 8:55,"Columbus, OH",Quito
5.69741e+17,1,0.6659,,0.0,United,,toromiller,,0,"@united UA flight 1247. SFO to LAX took my carry on at gate. I'm Group 2, overhead bins are empty",,2/22/2015 22:11,"Boston, MA",Eastern Time (US & Canada)
5.69874e+17,0,1.0,Customer Service Issue,1.0,American,,harshdouble,,0,@AmericanAir @hoagy10 how about you stop cutting and pasting apologies and get some additional phone reps to do their jobs,,2/23/2015 6:59,,
5.69147e+17,0,1.0,Customer Service Issue,0.6685,Southwest,,DuellAram,,0,"@SouthwestAir my wife has now been on hold for 90 minutes....I get weather is bad, but this is insane. #customerservice #customerloyalty",,2/21/2015 6:47,,
5.69669e+17,2,0.6349,,,Southwest,,hirammrom,,0,@SouthwestAir yes please!,,2/22/2015 17:23,,Central Time (US & Canada)
5.68699e+17,0,1.0,Customer Service Issue,0.6912,United,,JerikaPhelps,,0,"@united it seems like no one from United can help me. Lots of fingers pointed, zero people stepping up. At least the gate has Oreos",,2/20/2015 1:11,,
5.69904e+17,0,1.0,Bad Flight,0.7057,Southwest,,alifriend,,0,@SouthwestAir Wasn't able to sit in my seat since the guy next to me was using it. #worstflightever #ideserveareward http://t.co/l7hSnLgie2,"[33.64079948, -84.4358346]",2/23/2015 8:59,"Columbus, OH",Eastern Time (US & Canada)
5.68511e+17,1,1.0,,,Southwest,,krisnaturally,,0,@SouthwestAir thank you. Please follow and I will send.,,2/19/2015 12:43,"Boca Raton, FL",Eastern Time (US & Canada)
5.69596e+17,0,1.0,Customer Service Issue,0.6234,American,,BaburRaja,,0,"@AmericanAir seems like queue times are very high, in Q waiting for an agent 4 almost  an hour.Flight got Cancelled Flightled. http://t.co/sDm2wvR3zr",,2/22/2015 12:33,"Chelmsford, MA",
5.69676e+17,0,1.0,Lost Luggage,0.6298,American,,PhotosBySharon,,0,"@AmericanAir - We have; they were useless. Baggage service called before 9 to tell us we would have bags by 3. Now, maybe midnight.",,2/22/2015 17:50,Massachusetts,Quito
5.69387e+17,0,1.0,Bad Flight,1.0,Delta,,designer_helen,,0,@JetBlue a voucher.. I can't believe I took this risk. Not only was the plane terribly filthy and I had 15 screaming babies in my face..,,2/21/2015 22:41,"Manhattan, NY",Eastern Time (US & Canada)
5.68981e+17,1,1.0,,,Southwest,,OneDNP,,0,@SouthwestAir Do you still offer discounts on seats for children under 2? We would rather put him in a seat than in a lap!,,2/20/2015 19:52,"Kentucky, USA",Eastern Time (US & Canada)
5.70045e+17,1,0.6641,,,United,,momsgoodeats,,0,Decisions Decisions @MandarinJourney @united:  We'd love for you to try our service. We offer status match too. http://t.co/xbQqqbRgVF ^KP”,,2/23/2015 18:16,#Omaha ,Central Time (US & Canada)
5.69603e+17,2,1.0,,,Delta,,stephane_vt,,0,@JetBlue love it as always!,,2/22/2015 13:01,"Port-au-Prince, NYC.",Quito
5.70298e+17,0,1.0,Late Flight,0.659,American,,ELLLORRAC,,0,@AmericanAir still waiting for a flight... I should get my money back,,2/24/2015 11:04,,Central Time (US & Canada)
5.68056e+17,1,0.6567,,0.0,United,,javadogs,,0,@united did not get names...Dallas flight and Chicago,,2/18/2015 6:36,,
5.6926e+17,0,0.6435,Customer Service Issue,0.6435,United,,nicc1217,,0,@united how long does it take to get a response from your customer service about a complaint done through email?,,2/21/2015 14:17,Boston MA,Central Time (US & Canada)
5.70079e+17,0,0.6827,Flight Booking Problems,0.6827,American,,Rachelgaffney,,0,@AmericanAir It says on you web site that u fly directly from ORD to DUB. when I try to book it says you do not. Have you stopped ?,,2/23/2015 20:32,"Dallas,Tx",Central Time (US & Canada)
5.69568e+17,1,0.6598,,0.0,Southwest,,briandotcom,,0,@SouthwestAir -- any updates on flights getting Cancelled Flighted into DAL? I have a connecting flight there and hope it doesn't delay due to weather,,2/22/2015 10:43,UTSA '13,Central Time (US & Canada)
5.69374e+17,0,1.0,Can't Tell,0.3838,United,,djMaxM,,0,"@united has been showing the same tone deaf video for all these years about how ""wifi is coming!"" Hah.Not before I leave. @VirginAmerica ftw",,2/21/2015 21:51,"Brookline, Massachusetts",Quito
5.68735e+17,1,1.0,,,Virgin America,,gemmabow19,,2,@VirginAmerica can u help this 👸 @FreyaBevan_Fund needs urgent treatment in🇺🇸2y old battling cancer could u help with flights 💗#freyasfund,,2/20/2015 3:32,,
5.68786e+17,2,1.0,,,US Airways,,rzlevinson,,0,@USAirways thanks for helping with #reFlight Booking Problems #Cancelled Flightedflight Yvonne Anthony.  You will help us get to Tel Aviv on time.  #HappyFriday,,2/20/2015 6:56,,
5.68482e+17,0,0.6667,Customer Service Issue,0.6667,US Airways,,EmmaTyrer,,0,@USAirways My flight cost me just under $800 and this is what happens? I fly with @united and have no problems. I come the US 4-5 times...,,2/19/2015 10:49,"Liverpool, UK",London
5.70105e+17,0,1.0,Can't Tell,1.0,US Airways,,worldwideweg,,0,@USAirways - thanks however I feel like the system has failed me -- what is the solution?,,2/23/2015 22:14,,
5.69375e+17,0,0.6598,Can't Tell,0.6598,US Airways,,timleary_,,0,@USAirways I better get a free flight,,2/21/2015 21:54,,Mazatlan
5.69867e+17,0,1.0,Customer Service Issue,1.0,Southwest,,ChristinaTenti,,0,@SouthwestAir customer service is rude and bothered by our calls. Has no idea what is going on and sighed heavily on the phone. Unbelievable,,2/23/2015 6:30,"Saint Louis, MO USA",Central Time (US & Canada)
5.67732e+17,1,1.0,,,Southwest,,theokatzman,,2,@SouthwestAir any chance of adding LAX->JFK direct any time in the future?,,2/17/2015 9:06,"Lawrsh Ainjellush, CA",Eastern Time (US & Canada)
5.68819e+17,1,0.6633,,,United,,rockstarbrands,,0,@united I left headphones in 2A on UA4689 from YHZ-EWR. It's a long shot to see them again. But worth a tweet anyway!,,2/20/2015 9:06,YHZ,Atlantic Time (Canada)
5.68715e+17,0,1.0,Flight Attendant Complaints,0.3571,US Airways,,misskiayona,,2,"@USAirways 7+ hrs stranded in DCA...zero apologies and the worst customer service. Been a faithful traveler for 15+ years, but no more!",,2/20/2015 2:14,,
5.70269e+17,2,0.6907,,0.0,American,,SuperGlueMom,,0,@AmericanAir I was happy to purchase the upgrade. If only it was avail on my next flight.,,2/24/2015 9:07,Southern Suburbia,Eastern Time (US & Canada)
5.68137e+17,0,0.6482,Lost Luggage,0.3241,US Airways,,garyatsga,,0,@USAirways: I experienced what defines customer service on #FLT1999. A flight attendant willing to follow up with a passenger on bag charges,,2/18/2015 11:57,"Dallas, TX",Central Time (US & Canada)
5.69747e+17,0,1.0,Customer Service Issue,1.0,US Airways,,patrickcota5,,0,@USAirways Do you have any pride in your service? Any concerns for my wife and everyone else on that flight? Or you just don't care????!!!,,2/22/2015 22:34,,
5.68671e+17,1,1.0,,,United,,kamaro67,,0,@united Any chance you are allowing reFlight Booking Problems yet for travel out of Denver this weekend due to impending storm?,,2/19/2015 23:19,,Mountain Time (US & Canada)
5.70298e+17,1,1.0,,,Southwest,,SaTxTechunter,,0,@SouthwestAir can y'all develop Ding for a chrome/Firefox browser extension? That would be swell,,2/24/2015 11:04,"San Antonio, TX",Mexico City
5.69976e+17,1,0.6812,,0.0,American,,cmkest,,0,"@AmericanAir when changing dest city on an award for a reservation party of 4, is fee $150 for each pax or 150 for first and 25 for rest?",,2/23/2015 13:45,,
5.69886e+17,1,0.6906,,0.0,American,,Bossman1908,,0,"@AmericanAir I sent you a DM, can you please help.",,2/23/2015 7:44,Liverpool,
5.69839e+17,0,1.0,Damaged Luggage,0.5193,American,,bartellpeter,,0,@AmericanAir how do I see your report team?,,2/23/2015 4:38,,
5.68511e+17,0,0.66,Flight Booking Problems,0.34,US Airways,,Phil_Sports,,0,@USAirways $75 for that uncertainty? I know u run an account; u don't create policy. But it's an undue penalty for a job req'ing flexibility,,2/19/2015 12:42,"Bristol, CT",Eastern Time (US & Canada)
5.68444e+17,2,1.0,,,United,,SonyaSloanMD,,0,@united #OrthoDoc on-call to in-flight! Glad to have been of service!,,2/19/2015 8:16,"Houston, TX, USA",Central Time (US & Canada)
5.70265e+17,0,1.0,Bad Flight,0.6654,Southwest,,Patobrien61,,0,"@SouthwestAir if you're going to charge for wifi, do us all a solid and make sure it doesn't take the length of the flight to open a page",,2/24/2015 8:51,"Perdido Key, FL",
5.69348e+17,2,1.0,,,Delta,,skydivingblond,,0,@JetBlue thank you 😊 standing in line now!,,2/21/2015 20:09,new york,
5.68774e+17,1,1.0,,,Southwest,,tracyannmanning,,0,@SouthwestAir sent DM,,2/20/2015 6:08,"Suwanee, GA",Pacific Time (US & Canada)
5.69688e+17,0,1.0,longlines,0.3403,American,,PiersDenney,,0,"@AmericanAir oh it can get better apparently. After making us wait for a gate, psych!! Now we need you to de-ice before coming to the gate!!",,2/22/2015 18:40,"Kansas City, MO USA",Central Time (US & Canada)
5.68862e+17,0,1.0,Lost Luggage,1.0,Southwest,,Mercer312,,0,@SouthwestAir one of my bags didn't make it to my destination. I have the claim ticket. Any way to help out with a status on the location?,"[40.731704, -73.1724805]",2/20/2015 11:55,"Dallas, TX ",Eastern Time (US & Canada)
5.68944e+17,0,1.0,Bad Flight,0.6713,Southwest,,robfwtx,,0,@SouthwestAir I am absolutely sick of 300s and no wifi!,,2/20/2015 17:21,"Fort Worth, TX",Central Time (US & Canada)
5.68176e+17,0,1.0,Can't Tell,1.0,Delta,,BernieCheersing,,0,@JetBlue is the worst. I have to postpone my trip and they can't accommodate guests like @SouthwestAir #NeverAgain,,2/18/2015 14:29,Washington DC,Central Time (US & Canada)
5.68466e+17,2,0.6639,,,United,,jong_pj,,0,@united You're welcome.,,2/19/2015 9:42,"Almere, The Netherlands",
5.6913e+17,0,1.0,Damaged Luggage,0.686,US Airways,,CraigHall19701,,0,@USAirways baggage drop at phl b/c is incredibly backed up... unacceptable service,,2/21/2015 5:40,Delaware,Eastern Time (US & Canada)
5.68493e+17,1,1.0,,,United,,Gouwerijn,,0,@united online inchecking able in the Netherlands (ams)?,,2/19/2015 11:32,Alphen aan den Rijn,Amsterdam
5.6938e+17,1,1.0,,,Delta,,JustinRosentha,,0,@JetBlue  Alright I hope. My JetBlue app is showing a change in my seats and online shows an a320.  Don't want any surprises,,2/21/2015 22:17,New York,
5.68131e+17,0,1.0,Lost Luggage,1.0,Southwest,,BlockRahel,,0,@SouthwestAir #worstthingever 2days Late Flightr our lost bag was fedexed somewhere. Do you know where cause we don't & it was delivered somewhere,,2/18/2015 11:31,,
5.69692e+17,0,1.0,Late Flight,0.7031,American,,friedrice4break,,0,@AmericanAir guys 5350 in dfw  stuck at the gate for half an hour.  Do we pull the slide or what?,,2/22/2015 18:54,,
5.68479e+17,2,1.0,,,Southwest,,bryceadvice,,0,@SouthwestAir #DestinationDragons @Imaginedragons I'm a HUGE FAN! I would love tix to your show!,,2/19/2015 10:34,"Los Angeles, CA",Central Time (US & Canada)
5.69289e+17,0,1.0,Customer Service Issue,1.0,US Airways,,jennb,,0,"@USAirways I was calling before I left, and as it turns out @united answered their phones instead and they rebooked my USAir flight.",,2/21/2015 16:15,"oakland , ca",Pacific Time (US & Canada)
5.68214e+17,0,1.0,Can't Tell,0.6465,US Airways,,LinseyGarwood,,0,@USAirways ...Loosing a lot of business by using Barclays. I cant believe that you cant apply for a card if you live in Iowa.,,2/18/2015 17:01,,
5.70111e+17,0,1.0,Can't Tell,0.6507,US Airways,,medrisy,,0,@USAirways : You Make the Reservation; We'll Make the Excuses! #usairwaysfail,,2/23/2015 22:38,,
5.69971e+17,2,0.6354,,,US Airways,,Jabis4,,0,@USAirways look out for flying rocks this time! It's a bird it's a plane! Nah never mind it's just a rock...,,2/23/2015 13:22,VT,Eastern Time (US & Canada)
5.69931e+17,0,1.0,Customer Service Issue,0.3587,United,,GalbraithPeter,,0,@united why do you guys split up the charges to credit cards? Making it unnecessarily more expensive for people to fly with you guys on pts,,2/23/2015 10:43,"Kingston, Ontario",Central Time (US & Canada)
5.6825e+17,0,1.0,Lost Luggage,0.3608,United,,laboyd99,,0,"@united 2 hour flight from FLL to Ewr, 1242, now waiting 1 hour plus for bags, no sign yet. What gives????",,2/18/2015 19:25,,
5.68188e+17,0,1.0,Late Flight,1.0,United,,kristen_19,,0,"@united thanks. Weather is understandable, but when every single domestic flight is delayed because of inbound int'l flights, it's crazy",,2/18/2015 15:17,,Quito
5.68063e+17,0,1.0,Customer Service Issue,1.0,US Airways,,snptaylor,,0,@USAirways little help to us! My husband has been on hold for an hour for something that take 5 minutes to complete.,,2/18/2015 7:02,,
5.69273e+17,1,1.0,,,Delta,,GreenkidspenWRA,,0,@JetBlue Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?,,2/21/2015 15:11,Grimsby - UK,
5.69934e+17,0,1.0,Customer Service Issue,1.0,Virgin America,,GunsNDip,,0,@VirginAmerica why can't you supp the biz traveler like @SouthwestAir  and have customer service like @JetBlue #neverflyvirginforbusiness,,2/23/2015 10:56,,Pacific Time (US & Canada)
5.69817e+17,0,0.6372,Late Flight,0.3293,American,,mcm0018,,0,@AmericanAir Flight AAL65 declared state of emergency? Squawking 7700...,,2/23/2015 3:14,,
5.6963e+17,0,1.0,Cancelled Flight,0.6639,Southwest,,soylentgs,,0,@SouthwestAir Had a very unpleasant experience over the phone with one of your agents re: a Cancelled Flightled flight. I have the name & agent ID.,,2/22/2015 14:49,Missouri,Central Time (US & Canada)
5.69764e+17,1,1.0,,,American,,titoebc,,0,@AmericanAir Reebooked for tomorrow in AA 1389 LV-DFW at 810 am arriving 12.50pm; still open this flight?,,2/22/2015 23:41,,
5.69584e+17,1,0.6747,,0.0,Southwest,,JoshuaWaldorf,,0,@SouthwestAir how can I check to see if my flight to NYC is expected to be delayed or Cancelled Flightled for this Tuesday?,,2/22/2015 11:48,Texas,Central Time (US & Canada)
5.69505e+17,0,0.7099,Customer Service Issue,0.7099,United,,21stCenturyMom,,0,@united  of course this morning I see a non-stop from IAH to SFO but that was not available yesterday. #UnitedHatesUsAll,,2/22/2015 6:34,,Pacific Time (US & Canada)
5.7012e+17,2,1.0,,,US Airways,,GrahamHaigh,,0,"@usairways great crew for flight 504 PHX to YVR tonight! Friendly, efficient. Awesome job.",,2/23/2015 23:15,"Vancouver, Canada",Pacific Time (US & Canada)
5.68492e+17,0,1.0,Flight Booking Problems,0.3515,Southwest,,dahriowonder,,0,@SouthwestAir for your loyal A-list customers it should be easier to get help and bring resolution to issues with your rewards program.,,2/19/2015 11:26,West Coast,
5.69586e+17,2,0.6634,,,Delta,,canolibean,,0,@JetBlue thanks for replying-I feel a little better we'll see how it goes ☺️✈️,,2/22/2015 11:55,the burg nj,
5.68505e+17,0,1.0,Customer Service Issue,1.0,US Airways,,lifewelledited,,0,@USAirways I keep missing my updated connections. Need to make it to #JAX to be in my friend's wedding! #strandedattheairport,,2/19/2015 12:18,"Lincoln, NE",Central Time (US & Canada)
5.69369e+17,0,1.0,Can't Tell,0.663,Virgin America,,Boards707,,0,"@VirginAmerica congrats, you just got all my business from EWR to SFO/LAX. Fuck you @united fl1289 SFO/EWR was the clincher...",,2/21/2015 21:32,"Belmar, NJ",Eastern Time (US & Canada)
5.67924e+17,2,1.0,,,United,,kristaal4,,0,@united you guys have such big hearts.. keep up the good work,,2/17/2015 21:50,,
5.69517e+17,2,0.6671,,0.0,Delta,,djkeating13,,0,"@JetBlue well, the last update was in the right direction, at least! I'll keep my fingers crossed.",,2/22/2015 7:19,"Malden, MA",Eastern Time (US & Canada)
5.68834e+17,0,1.0,Customer Service Issue,0.6875,US Airways,,kimlynam2,,0,@USAirways yes but lost a whole day.  Frustrating!!  #poor customer service,,2/20/2015 10:06,,
5.68516e+17,2,1.0,,,United,,lucianosr83,,0,"@united @perfectomobile I have to admit that not only the app is good but have lots of useful func (such the ""live"" seat map). Congrats",,2/19/2015 13:04,Brazil,
5.68303e+17,1,1.0,,,United,,jeremymcmillan,,0,@united ok. Can I DM you the info?,,2/18/2015 22:56,"ÜT: 37.748534,127.066482",Pacific Time (US & Canada)
5.68575e+17,2,1.0,,,Southwest,,NickStewart140,,0,@SouthwestAir...give the crew of SWA 4007 a high five from this AV-8B guy for its nice XW landing into @bostonlogan. Nicely done!,,2/19/2015 16:58,Northern Virginia,Eastern Time (US & Canada)
5.69915e+17,0,0.6745,Bad Flight,0.6745,Southwest,,HDsportsguy,,0,@SouthwestAir Just landed in PHL. Row 9 window cover on N366SW could use some LUV. http://t.co/WQZZtIemX0,,2/23/2015 9:41,,
5.69662e+17,0,0.6307,Lost Luggage,0.6307,United,,Spencerklein,,0,@united and that it would be sent on the next flight to Hayden/steamboat (HDN) from Denver. So I'm hoping its on there,,2/22/2015 16:56,,Eastern Time (US & Canada)
5.68092e+17,2,1.0,,,Southwest,,Elizabeethan,,0,"@SouthwestAir LOVE your TV ad with the girl dancing. Makes me laugh every time, AND now I want to take a trip! :-)",,2/18/2015 8:56,California,Pacific Time (US & Canada)
5.7029e+17,2,1.0,,,US Airways,,KenzieC_,,0,@USAirways thank you!!,,2/24/2015 10:33,"Boynton Beach, FL",Eastern Time (US & Canada)
5.69989e+17,0,0.6468,Can't Tell,0.6468,United,,colbycaterina,,0,@united iCloud it is not there yet -- PLEASE HELP 917 703 1472,,2/23/2015 14:35,lalaland,Eastern Time (US & Canada)
5.68796e+17,1,0.6702,,,Delta,,JetBlueNews,,0,@JetBlue Airways Hits New 52-Week High at $17.58 (JBLU) - sleekmoney http://t.co/zdKXn4kTOu,,2/20/2015 7:36,USA,Sydney
5.69151e+17,0,1.0,Cancelled Flight,1.0,Southwest,,loudgirl3611,,0,@SouthwestAir so u Cancelled Flight our flight to PHX bc of SDF weather but flights 2 the NE from SDF are still going on?! WTF? http://t.co/NGG3N0wIaR,,2/21/2015 7:06,,
5.68082e+17,1,0.6354,,,Southwest,,emilyr1231234,,0,@SouthwestAir @love_dragonss LAUREN IM SCREAKJMF,,2/18/2015 8:19,Ig:@/imaginedragoner,
5.69491e+17,0,1.0,Customer Service Issue,1.0,Southwest,,Tom_Fili,,0,@SouthwestAir 2 hours on hold for customer service never us SW again,,2/22/2015 5:38,"Havertown, Pa.",Eastern Time (US & Canada)
5.68482e+17,0,1.0,Can't Tell,0.3438,US Airways,,EmmaTyrer,,0,@USAirways No I got to Philly on Monday and got to my final destination South Carolina on Wednesday. Its not acceptable.,,2/19/2015 10:47,"Liverpool, UK",London
5.6846e+17,0,1.0,Customer Service Issue,1.0,United,,27_POWERS,,0,@united They inquire and then do nothing about it...pretend they’re interested. Responded to your DM and no response back...,,2/19/2015 9:21,"Costa Mesa, CA",Pacific Time (US & Canada)
5.69224e+17,2,0.693,,,Delta,,ejhart6,,0,"@JetBlue Thanks. Still booked our trip 3/13-17 LB to SLC to see grand kids.  Just very frustrating. Tried app, web, etc. Still love u guys!",,2/21/2015 11:55,"Fullerton, CA",
5.68079e+17,0,1.0,Bad Flight,0.6326,Virgin America,,MarcoFlavioM,,0,@VirginAmerica Very poor experience. First computer problem now seat malfunction. Stuck. Missing meeting in San Diego.,,2/18/2015 8:07,USA,Pacific Time (US & Canada)
5.67906e+17,0,0.7132,Can't Tell,0.7132,US Airways,,MindyPack,,0,@USAirways your saving grace was our flight attendant Dallas who was amazing. wish he would transfer to Delta where I would see him again,,2/17/2015 20:39,"salt lake city, utah",
5.70268e+17,0,0.667,Cancelled Flight,0.667,American,,hooton,,0,@AmericanAir my flight to DFW from LIT on my way to PDX tomorrow was Cancelled Flighted. Can you help me?,,2/24/2015 9:05,"Little Rock, AR",Central Time (US & Canada)
5.69563e+17,0,1.0,Customer Service Issue,0.3694,Delta,,arthurhasher,,0,@JetBlue My wife was with our dog.  They wouldn't even let her out off the plane.  My daughter was at Newburgh lives close by. So wrong,,2/22/2015 10:22,Long Island - Arizona ,
5.70036e+17,0,1.0,Customer Service Issue,1.0,Virgin America,,DannyDouglass,,0,@VirginAmerica Your chat support is not working on your site: http://t.co/vhp2GtDWPk,,2/23/2015 17:41,"San Francisco, CA",Pacific Time (US & Canada)
5.68183e+17,0,1.0,Lost Luggage,0.8436,Delta,negative,edgarsantana,"Lost Luggage
Damaged Luggage",0,@JetBlue I am heading to JFK now just on principle alone to deal w my lost & damaged bag. #jetblue #jetbluesucks #jfk #badservice #fail,,2/18/2015 14:57,"ÜT: 40.96513,-73.872957",Eastern Time (US & Canada)
5.69667e+17,0,1.0,Can't Tell,0.3724,Delta,,Penguins_66,,0,@JetBlue thanks but still annoying. Especially if I miss my flight. 😉 Can I tweet at the TSA??,,2/22/2015 17:15,,Central Time (US & Canada)
5.6786e+17,0,1.0,Customer Service Issue,0.6596,Delta,,gmggonzalez,,0,@JetBlue Are there issues with the mobile boarding passes? My app keeps crashing when I try accessing. Thanks!,,2/17/2015 17:37,,Eastern Time (US & Canada)
5.69637e+17,0,1.0,Customer Service Issue,1.0,United,,FernHeinig18,,1,@united. Once again your lack of customer centricity us astounding,,2/22/2015 15:18,,
5.69722e+17,0,1.0,Customer Service Issue,0.6923,American,,Mrodri0173,,0,@AmericanAir what I am put off by is the fact that no gate supervisor has tried to come by and communicate with us.,,2/22/2015 20:53,"Miami Beach, Florida",
5.68203e+17,2,0.7,,,Southwest,,mystudio54,,0,@SouthwestAir One heck of an airline http://t.co/CyoOnZfTdC,,2/18/2015 16:18,,
5.69231e+17,0,0.664,Cancelled Flight,0.3412,Virgin America,,aaronkurlander,,0,@VirginAmerica I was really looking forward to my flight. can you let me know when it will be rescheduled? #diehardvirgin,,2/21/2015 12:23,"New York, NY",Eastern Time (US & Canada)
5.70176e+17,0,1.0,longlines,1.0,American,,JayFranceschi,,0,@AmericanAir needs to get their shit together. 2 counter people & a massive line. People need to catch their flights! http://t.co/4MQFMxeBXt,,2/24/2015 2:57,,Quito
5.68374e+17,1,0.6667,,0.0,US Airways,,TomFutureforall,,0,@USAirways can they change to correct last name? Did via reservations already but said can't change ticket name..,,2/19/2015 3:36,,
5.68526e+17,0,1.0,Cancelled Flight,0.6871,Delta,,RobinFicklin,,0,"@JetBlue no they offered the flight (4/19), I paid, then they changed it.This is the 2nd  time you have done this to me. ruins cruise plans",,2/19/2015 13:41,Logan.Utah,Pacific Time (US & Canada)
5.69134e+17,0,1.0,Customer Service Issue,0.3796,United,,kylemostyn,,0,@united Will never fly with you again! Terrible service!! Ruined our entire vacation!! #lostsuitcase #noreimbursement,,2/21/2015 5:59,YYC,
5.6789e+17,1,0.6925,,,Delta,,JetBlueNews,,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Alaska Highway News http://t.co/tynchOeLac,,2/17/2015 19:36,USA,Sydney
5.67895e+17,0,1.0,Late Flight,0.6939,United,,caphotographix,,0,"@united yup, it just happens way too often...5 times in the last 12 months",,2/17/2015 19:53,,
5.68778e+17,0,0.6706,Can't Tell,0.3376,Delta,,stetsoninc,,0,@JetBlue CCNDJP/ I can send a screen shot of the systems error if an email address is provided,,2/20/2015 6:25,"New York, NY",Central Time (US & Canada)
5.70259e+17,1,1.0,,,US Airways,,DaveKrupinski,,0,@USAirways If I’m unable to use my departing flight can I still use the returning flight?,,2/24/2015 8:29,"New York, NY",Eastern Time (US & Canada)
5.67786e+17,2,0.6762,,,US Airways,,zachupton,,0,@USAirways how about a drink voucher for the next flight?? #winkwink,,2/17/2015 12:42,Beavercreek Ohio,
5.70067e+17,0,1.0,Late Flight,1.0,Delta,,djcheros,,0,@JetBlue we would have been up in the air by now. Now our new plane we've been redirected to has mechanical errors aka more delays 2/3,,2/23/2015 19:43,"Portland, Maine",Eastern Time (US & Canada)
5.68707e+17,0,0.6889,Late Flight,0.3465,United,,Matt_W_Scott,,0,@united how are you going to rectify this? Please direct me to your complaints department #stickingToDelta,,2/20/2015 1:40,,Amsterdam
5.697e+17,2,1.0,,,United,,geekydewd,,0,"@united Thanks! LOL! #UA6259 will wait for us. Per @flightaware, same tail number as #UA5525 :)",,2/22/2015 19:28,"CO Springs, Occupied Colorado",Mountain Time (US & Canada)
5.69323e+17,1,0.6942,,0.0,Virgin America,,elaurawrr,,0,@VirginAmerica can you please have flights in  SJC ? I have no choice but to fly Southwest to Vegas 😩😭,,2/21/2015 18:29,,Arizona
5.69642e+17,0,1.0,Flight Attendant Complaints,0.6654,American,,cwalshnews,,0,@AmericanAir why don't you have driver service to get employees to work in bad weather like hospitals etc #badmgmt #AmericanAirlines,,2/22/2015 15:35,,Pacific Time (US & Canada)
5.70283e+17,0,1.0,Late Flight,0.6762,American,,chagaga2013,,0,@AmericanAir worst company ever please do not fly with them I repeat please do not fly !! They will not credit you if you're delayed,"[40.68996177, -73.91640136]",2/24/2015 10:04,new york city,Central Time (US & Canada)
5.69953e+17,0,1.0,Customer Service Issue,1.0,American,,thomashoward88,,0,"@AmericanAir ; @USAirways US 728/Feb 21. Unprofessional, unprepared, unsympathetic, lacked communication, and lacked solutions.",,2/23/2015 12:12,,
5.69154e+17,0,1.0,Customer Service Issue,0.6563,Southwest,,sailorchick9705,,0,@SouthwestAir crazy hold times today. Over an hour now. Help?,,2/21/2015 7:16,CT,
5.70261e+17,0,1.0,Flight Attendant Complaints,1.0,United,,mbelliss,,0,@united silly I'm flying delta today. Your united club staff and attendants are surly and unhelpful and always seem bothered by pesky folk,,2/24/2015 8:36,Louisville,Alaska
5.68495e+17,0,0.6596,Can't Tell,0.3404,Southwest,,NieBee,,0,"@SouthwestAir PWM direct to Orlando on Saturdays, why is this only happening in March? I thought it was going to be a permanent thing. :(",,2/19/2015 11:40,Maine,Eastern Time (US & Canada)
5.69873e+17,1,0.6716,,0.0,US Airways,,NathanOKIE,,0,@USAirways @AmericanAir can someone help me with some travel issues today?,,2/23/2015 6:55,,Hawaii
5.69273e+17,1,0.6967,,0.0,US Airways,,GreenkidspenWRA,,0,@USAirways Hello we are doing a world record attempt on the amount of ball point pens in a collection please could you help with a pen?,,2/21/2015 15:11,Grimsby - UK,
5.68619e+17,2,1.0,,,Delta,,bangerangz,,0,@JetBlue my flight attendant Angel was awesome. #415 #kudos,,2/19/2015 19:53,,Pacific Time (US & Canada)
5.69988e+17,0,1.0,Late Flight,1.0,United,,kachampney,,0,@united #albanyairport delayed departure to check bags at gate claiming space filled and walk on to open spaces a delay #poorcustomerservice,,2/23/2015 14:31,"Killington, Vt",
5.69512e+17,0,1.0,Cancelled Flight,1.0,US Airways,,corybronze,,0,@USAirways And the lies continue. Just waited another hr to get boarding passes for flight supposedly created today which is now Cancelled Flightled?!,,2/22/2015 7:01,,
5.67898e+17,1,0.6421,,,Delta,,JetBlueNews,,0,@JetBlue's new CEO seeks the right balance to please passengers and Wall ... - Daily Journal http://t.co/bTb4awQtln,,2/17/2015 20:05,USA,Sydney
5.68454e+17,2,1.0,,,Southwest,,kimmck64,,0,@SouthwestAir ..just booked trip to Cancun...❤️ no baggage fees..but need to have more flight time options,,2/19/2015 8:57,,Central Time (US & Canada)
5.69949e+17,0,1.0,Customer Service Issue,0.6422,American,,Rozzinbags5,,0,@AmericanAir not helpful,,2/23/2015 11:55,,
5.68443e+17,2,1.0,,,Southwest,,MsKrysia,,0,@SouthwestAir @FortuneMagazine friendliest employees,,2/19/2015 8:11,Virginia,Atlantic Time (Canada)
5.69618e+17,0,1.0,Customer Service Issue,1.0,American,,ejacqui,,1,"@AmericanAir no one received text alerts, automated calls, anything either. Literally no information as to what was happening.",,2/22/2015 14:00,Chicago,Central Time (US & Canada)
5.70034e+17,0,1.0,Customer Service Issue,1.0,US Airways,,MLasichak,,1,@USAirways #NoService good luck trying to reach a human!  Twice sat on hold for over 50 mins...  #neveragain,,2/23/2015 17:33,"Crofton, Maryland",
5.67896e+17,1,1.0,,,Delta,,mypumpkinheads,,0,@JetBlue don't know if u define that as a #ControllableIrregularity,,2/17/2015 19:58,,Eastern Time (US & Canada)
5.69684e+17,1,1.0,,,American,,Travelingwellfl,,0,"@AmericanAir My friend needs some help on her flt (she's not on Twiiter), can I DM you her info?",,2/22/2015 18:23,"San Diego, CA",Pacific Time (US & Canada)
5.69949e+17,0,0.6582,Can't Tell,0.6582,Delta,,swingkennedy,,0,"Brands: Stop this shit. No, stop. RT @JetBlue Our fleet's on fleek. http://t.co/sKEbqKtxvX",,2/23/2015 11:57,Kansas City/Milwaukee,Eastern Time (US & Canada)
5.68808e+17,0,1.0,Late Flight,0.6552,United,,MattFrederick00,,0,@united: Worse - headed to LaGuardia (delayed).  Why is the tray table the size of a mouse pad and the overhead the size on my pocket?,,2/20/2015 8:22,,
5.70143e+17,0,1.0,Lost Luggage,1.0,United,,8629Fissile,,0,@united Could you update me on the suitcase please? The online and phone tracking told me nothing. I was told I'd have it back yesterday!,,2/24/2015 0:48,,London
5.69561e+17,0,1.0,Customer Service Issue,1.0,United,,BBickmire,,0,@united   Pushing 2 hours on hold. Priceless. http://t.co/thS10LDY2a,,2/22/2015 10:16,Dallas,
5.69716e+17,0,1.0,Lost Luggage,1.0,American,,pet1713,,0,@AmericanAir that luggage you forgot...#mia.....he just won an oscar😄💝💝💝,"[30.0555099, -95.165959]",2/22/2015 20:30,Houston TX,Eastern Time (US & Canada)
5.6887e+17,2,1.0,,,United,,bugstory,,0,@united sent a DM just now. Thanks I am incredibly happy the fast response I got via Twitter than via customer care. Thank you,,2/20/2015 12:30,"Baltimore, MD",Eastern Time (US & Canada)
5.69373e+17,0,1.0,Late Flight,0.6845,US Airways,,AndyLeeEsq,,0,@USAirways delayed depart bc ur flight attendant wasn't there. Then after landing took 3 hrs to get a gate. Now it's another he and NO bags,,2/21/2015 21:49,,
5.69632e+17,0,1.0,Flight Booking Problems,0.6612,American,,m0nica,,0,"@AmericanAir Where are your tickets offices in Boston? Impossible to book by phone or use vouchers on website, what a headache. PLEASE HELP!",,2/22/2015 14:56,"Cambridge, MA",Mid-Atlantic
5.69528e+17,0,1.0,Customer Service Issue,0.6722,US Airways,,mzedeck,,0,"@USAirways horrible customer service, flying from Miami to Philadelphia, sent to Charlotte, now can't get out of Charlotte!",,2/22/2015 8:02,,Eastern Time (US & Canada)
5.68467e+17,0,1.0,Late Flight,0.6833,Southwest,,Bigtopher,,0,@SouthwestAir surprise surprise more delays. Seems to be the norm.  Broken down equipment.,"[39.86311565, -104.67610845]",2/19/2015 9:46,,Arizona
5.70033e+17,0,1.0,Lost Luggage,1.0,Southwest,,HDsportsguy,,0,"@SouthwestAir when I called I was told my bag had made it to PHL, but still has not been delivered or any call from the delivery service",,2/23/2015 17:30,,
5.69795e+17,0,0.6752,Can't Tell,0.3392,American,,flemmingerin,,0,@AmericanAir extra night we have to stay in San Juan now. How can I check on that?,,2/23/2015 1:43,San Diego,
5.70241e+17,0,1.0,Can't Tell,0.6341,American,,mwecker,,0,@AmericanAir I picked the nonstop flight bc I had things to get to. Should’ve taken diff route or airline I suppose!,,2/24/2015 7:16,"Washington, DC",Eastern Time (US & Canada)
5.70302e+17,2,0.7047,,,American,,JohnMHaaland,,0,@AmericanAir thanks,,2/24/2015 11:20,New York Tri-State,Eastern Time (US & Canada)
5.68394e+17,0,1.0,Flight Booking Problems,0.3548,US Airways,,illegalholland,,0,@USAirways lol thanks to you we had to switch to American http://t.co/Sl6BDRXfN8,,2/19/2015 4:59,,Eastern Time (US & Canada)
5.69953e+17,1,0.6838,,0.0,Delta,,Paul_Bautista,,0,“@JetBlue: Our fleet's on fleek. http://t.co/RLWBJ80mA5” r u serious,,2/23/2015 12:11,"Union City, CA",Pacific Time (US & Canada)
5.67887e+17,0,1.0,Late Flight,0.6285,Southwest,,Lionheart_Lisa,,0,"@SouthwestAir  Tried to leave Monday, all other planes left but mine. Now this one keeps getting delayed. Missed work. Have to pay for a cab",,2/17/2015 19:23,Hanging with Carmen Sandiego.,Central Time (US & Canada)
5.69203e+17,0,0.3469,Can't Tell,0.3469,United,,hadAbadWeek,,0,@united is to airlines as @comcast @XFINITY is to cable/internet,,2/21/2015 10:32,,
5.69648e+17,2,1.0,,,American,,wooqiaoqi,,0,"@AmericanAir pretty impressed with the in flight entertainment. Full touch, usable, smooth, good selection.",,2/22/2015 15:59,,
5.68116e+17,2,0.6705,,0.0,United,,adler_edward,,0,@united you have the nicest gate attendant at Newark airport gate 101 right now. Multiple delays and she is still pleasant with everyone.,,2/18/2015 10:32,,
5.6768e+17,2,0.6645,,0.0,Delta,,TravellerLukose,,0,@JetBlue No worries. Delay was minor and dealt with nicely. It was captain of flight 2324 by the way.,,2/17/2015 5:40,,
5.68075e+17,2,0.681,,,Delta,,phil0616,,0,@JetBlue thanks,,2/18/2015 7:50,"Florida, USA",
5.69741e+17,0,1.0,Flight Attendant Complaints,0.359,American,,kathtrn,,0,@AmericanAir  MY FLIGHT #2962 OUT OF CLL @ 0600 WON'T LET ME CHECK IN. PLEASE HELP. #IMPORTANTFLIGHT,,2/22/2015 22:09,,
5.68472e+17,1,0.6452,,0.0,Southwest,,danteusa1,,0,"@SouthwestAir I have 2d and 3d embossed badges and patches superior to the ones you are currently using. 
http://t.co/3fq3XElbOn",,2/19/2015 10:06,,
5.69508e+17,0,1.0,Late Flight,1.0,United,,201Chef,,0,@united why don't you de-ice while the plane sits there with no one in it for 2 hours ?? Or we could just delay :/,"[40.6941088, -74.17545854]",2/22/2015 6:46,201-600-2130,Central Time (US & Canada)
5.69353e+17,0,1.0,Late Flight,1.0,US Airways,,jessouc,,0,@USAirways it was your fault the flight was delayed to begin with. I shouldn't have to check my bag if there's a bunch of space,,2/21/2015 20:29,,Mountain Time (US & Canada)
5.68608e+17,1,0.6461,,,Virgin America,,AQR415,,0,@VirginAmerica Debbie Baldwin gave a #rockstar performance of the safety demo this evening on VX919 #LAS2SFO #BestCrew #SheRocks,,2/19/2015 19:06,San Francisco,Pacific Time (US & Canada)
5.69689e+17,0,1.0,Customer Service Issue,1.0,US Airways,,JayNix01,,0,@USAirways help! I've been on hold for almost two hours. Trying 2 get home.,,2/22/2015 18:44,"Washington, DC",Quito
5.67869e+17,1,0.6578,,0.0,Southwest,,suevannasing,,0,@SouthwestAir who should I contact about a missing Rapid Rewards credit?,,2/17/2015 18:12,"Los Angeles, CA",Pacific Time (US & Canada)
5.68434e+17,0,0.6951,Late Flight,0.6951,Delta,,MikeH1123,,0,@JetBlue My Flight 1318 is delayed and I am connecting from Boston. Is it possible to switch me to Flight 118 so I can make my connection?,,2/19/2015 7:37,"Brooklyn, NY",America/Atikokan
5.69609e+17,2,1.0,,,American,,BrophySheen,,0,@AmericanAir Nicest people ever flight to Chicago.Thanks David Deane & Norma Sedholm for making me feel comfortable ✈️✈️✈️✈️✈️✈️✈️,,2/22/2015 13:27,New Jersey,
5.6889e+17,1,0.688,,0.0,United,,jeeden_1,,0,"@united uhuh.Group trying to get out of Nashville and into IAD today instead of tomorrow,why be preemptive though... https://t.co/yBv0xaowKv",,2/20/2015 13:48,"Purcellville, VA",
5.69287e+17,0,1.0,Flight Attendant Complaints,0.3512,United,,luko,,1,@united you really do have a culture problem. Everyone I tried to work with blamed someone else or told me how they're short staffed,,2/21/2015 16:04,Pittsburgh,Quito
5.69155e+17,0,1.0,Customer Service Issue,0.6889,Southwest,,jaindrops,,0,@SouthwestAir answered. My options are a refund or a resched for Monday (I'd miss work). So I'm paying hundreds for a @USAirways flight tmw.,,2/21/2015 7:22,"Boston, MA",
5.6989e+17,1,1.0,,,American,,diegolrz,,0,@AmericanAir check your DM please,,2/23/2015 8:03,"Dallas, TX",Central Time (US & Canada)
5.69516e+17,0,1.0,Cancelled Flight,1.0,US Airways,,AndrewAquilante,,0,"@USAirways why did you Cancelled Flight flight 1773 to phl, while delta flew a flight at the same time, on time? you Cancelled Flighted for no reason",,2/22/2015 7:17,"Phoenixville, PA",Eastern Time (US & Canada)
5.68881e+17,0,1.0,Late Flight,0.6268,US Airways,,chrisseifert83,,0,@USAirways this is ridiculous #planebroken can't wait to board this one home 5 hours Late Flightr #neverontime #brutal #paymytab,,2/20/2015 13:14,"Stamford, Ct",Eastern Time (US & Canada)
5.69578e+17,0,1.0,Late Flight,1.0,US Airways,,DAngel082,,0,@USAirways going to miss my connection because my flight home has been delayed and now no gate agent to get us off the plane-so frustrated,,2/22/2015 11:22,New York,
5.69997e+17,0,1.0,Customer Service Issue,1.0,American,,shelleyward73,,0,@AmericanAir just messaged you. Please have someone contact us immediately.,,2/23/2015 15:06,OREGON,Pacific Time (US & Canada)
5.69857e+17,0,1.0,Customer Service Issue,0.7167,American,,wordnerd153,,0,@AmericanAir Phone just disconnects if you stay on the line. Need to checkout of hotel in 2 hrs & have no place to go. Can't keep calling.,,2/23/2015 5:52,"Bellevue, WA",
5.67743e+17,0,1.0,Lost Luggage,1.0,US Airways,,itsjustdoc,,0,"@USAirways it's not a consolation because my bags are somewhere else, which is a real impediment to me going on a different vacation",,2/17/2015 9:50,Ohio,Quito
5.70308e+17,0,1.0,Flight Attendant Complaints,0.6522,Delta,,Oneladyyouadore,,0,"@JetBlue They weren't on any flight, they just came Late Flight. Your JetBlue employee just informed us!",,2/24/2015 11:42,Georgia,Quito
5.70281e+17,0,1.0,Can't Tell,1.0,US Airways,,themainevent001,,0,@USAirways You have no idea how upset and frustrated I am right now. I'll be sure to follow through with never flying with you again.,,2/24/2015 9:54,Saratoga Springs,
5.68816e+17,0,1.0,Can't Tell,1.0,United,,riad_otoum,,0,@united or I'm sure her business will go else where for airline travel. Her name is Kathryn Sotelo,,2/20/2015 8:53,"Louisville, KY",
5.70277e+17,0,1.0,Bad Flight,1.0,Virgin America,,heatherovieda,,0,@VirginAmerica  I flew from NYC to SFO last week and couldn't fully sit in my seat due to two large gentleman on either side of me. HELP!,,2/24/2015 9:39,this place called NYC,Eastern Time (US & Canada)
5.69881e+17,0,1.0,Late Flight,1.0,Southwest,,ucsigmachi,,0,@SouthwestAir flight 1028 no delayed 1.5 hours.  Another week another delayed flight,,2/23/2015 7:25,,
5.70095e+17,1,1.0,,,Virgin America,,JCervantezzz,,0,@VirginAmerica Are the hours of operation for the Club at SFO that are posted online current?,,2/23/2015 21:35,"California, San Francisco",Pacific Time (US & Canada)
5.69667e+17,2,0.6596,,,Southwest,,CommDocPA,,0,@SouthwestAir That would be brighter than all the stars combined on the red carpet tonight!,,2/22/2015 17:17,,Eastern Time (US & Canada)
5.69344e+17,0,1.0,Customer Service Issue,0.6838,US Airways,,OP_Rahul,,0,@USAirways is flt 680 en route to DCA or BWI after diverting to RDU. Your phone service  sucks and your website is conflicting.,,2/21/2015 19:51,"Ocean View, Hawaii",
5.69503e+17,0,1.0,Customer Service Issue,1.0,United,,szymanski_t,,0,@united I have never been more frustrated than my conversations with United who can't speak Spanish to the courier company that has my bag!,,2/22/2015 6:25,,Eastern Time (US & Canada)
5.67772e+17,0,1.0,Customer Service Issue,0.6845,US Airways,,_JoeChuck,,1,@USAirways on hold for 2 hours. You know what just keep my money,,2/17/2015 11:44,CT to Queens ,Eastern Time (US & Canada)
5.69655e+17,0,1.0,Lost Luggage,0.6542,American,,cbratch67,,0,@AmericanAir  You can't get us to Cincy but our luggage will still go there tonight? Stranded us in Dallas for 2 days w/o clothes? #Yousuck,,2/22/2015 16:26,,
5.67803e+17,1,0.6563,,,Delta,,ChicDisheveled,,0,"@JetBlue don't worry, I'm gonna share with my row! 😁","[40.64784472, -73.77710687]",2/17/2015 13:49,"San Diego, CA",Arizona
5.68437e+17,0,1.0,Late Flight,0.6557,United,,craver,,0,@united can you help from there? UA4935 can't take off without missing galley cart that no one can find. Pax all seated for last hour.,,2/19/2015 7:49,"San Francisco, CA",Pacific Time (US & Canada)
5.68557e+17,2,0.6703,,,United,,dschach,,0,@united Thank you for the Delta transfer. Will my bags go too?,,2/19/2015 15:43,"San Francisco, CA",Pacific Time (US & Canada)
5.68382e+17,0,0.6631,Bad Flight,0.6631,US Airways,,kim_blake,,0,"@USAirways if a passenger is to large to put down the armrest and now is using part of my seat, what is my recourse?  #nothappy",,2/19/2015 4:10,Tacoma Washington,Pacific Time (US & Canada)
5.69605e+17,0,1.0,longlines,1.0,American,,jddowsett,,0,"@AmericanAir been waiting in line for over an hour in San Antonio, barely moved & only two agents. 30 in front of me & at least 40 behind.",,2/22/2015 13:11,"PA, NY & HI",Quito
5.69669e+17,0,1.0,Customer Service Issue,1.0,American,,otisday,,0,@AmericanAir @kaps12 this is an international airline that experienced record profits last quarter. But they can't staff a call center,,2/22/2015 17:24,Pekin,Eastern Time (US & Canada)
5.68762e+17,0,1.0,Lost Luggage,0.6511,Southwest,,dman610_dave,,0,"@SouthwestAir you do a great job of achieving that at most cities, just not at BWI.",,2/20/2015 5:20,,Atlantic Time (Canada)
5.70001e+17,0,0.6806,Lost Luggage,0.6806,US Airways,,MarshallSchwart,,0,"@USAirways yes, thanks but took forever",,2/23/2015 15:23,at the rink,
5.69931e+17,2,1.0,,,United,,tmarsh83,,0,@united thank you. Literally called for preboarding as I ran up.,,2/23/2015 10:43,"NEIN, London, or Maui. ",
5.70129e+17,0,1.0,Lost Luggage,1.0,American,,blueswingpark,,0,"@AmericanAir after losing my bags for 4 days&charging me $475 to""arrange pick up""in argentina,claiming tollfree: won't reimburse me. Help!",,2/23/2015 23:50,san francisco califorania,Pacific Time (US & Canada)
5.7007e+17,0,1.0,Flight Booking Problems,1.0,American,,JMeszar,,0,@AmericanAir which one.?i have been booked on 6 different ones in the past 2 days,,2/23/2015 19:59,"Bedford, NH",Eastern Time (US & Canada)
5.70293e+17,0,0.6551,Cancelled Flight,0.3331,American,,alicizzle,,0,@AmericanAir narrowly made standby...lots of snags this trip!,,2/24/2015 10:42,MiniApple(s),
5.69617e+17,0,1.0,Customer Service Issue,0.3474,American,,ejacqui,,0,@AmericanAir we got to 15 minutes AFTER takeoff time before anyone wandered over to address the line of people.,,2/22/2015 13:56,Chicago,Central Time (US & Canada)
5.69661e+17,0,1.0,Late Flight,1.0,American,,tyfletch,,0,@AmericanAir big surprise flight 2330 is delayed. Hopefully not for 6 hours like our flight here.  Thanks again for a sleepless night.,,2/22/2015 16:53,,
5.70292e+17,1,0.6364,,,Delta,,theREAL_Tiffany,,0,@JetBlue Yeah I have! I'm on it!! Looking for specific dates - I will just keep checking daily for a fare drop,,2/24/2015 10:39,Somewhere eating swine...,Eastern Time (US & Canada)
5.70242e+17,0,1.0,Late Flight,1.0,American,,jeremyleewhite,,0,@AmericanAir DM me and I can explain the whole story. I should have been on an earlier flight not US1937,"[27.97575376, -82.53714356]",2/24/2015 7:22,,
5.68179e+17,1,0.6593,,0.0,United,,GeorgeMcflyOG,,0,@united patiently drinking and tweeting about my experience,,2/18/2015 14:43,NJ ,Eastern Time (US & Canada)
5.69349e+17,0,1.0,Customer Service Issue,1.0,Southwest,,relaxnsmile,,0,"@SouthwestAir - wow! 100 minutes on hold, so far. Now phone is dying...",,2/21/2015 20:11,"Nashville, TN",Central Time (US & Canada)
5.68329e+17,0,1.0,Lost Luggage,0.6667,United,,ellieINchicago,,0,@united oh flight was fine. my lost luggage? not so much. looks like I'll be at least a half day Late Flight to my conference in Santa Monica...,"[34.06071437, -117.59814212]",2/19/2015 0:37,"Chicago, IL",Central Time (US & Canada)
5.68737e+17,1,1.0,,,Delta,,SMHillman,,0,@JetBlue it's time for our #brandmance 2 go #UpWhereWeBelong https://t.co/KtAWbiUUro,,2/20/2015 3:41,"New York, NY",Eastern Time (US & Canada)
5.68921e+17,1,1.0,,,Delta,,Laneit360,,0,"@JetBlue question, flying for the 1st time with my 16mont old son...do I need to bring anything for him? Birth certificate/S.S. card etc?",,2/20/2015 15:50,Here & There,Eastern Time (US & Canada)
5.68503e+17,0,0.6579,Customer Service Issue,0.6579,United,,DaveGraf1965,,0,@united too long for 140 characters,,2/19/2015 12:11,,Atlantic Time (Canada)
5.6989e+17,0,1.0,Customer Service Issue,1.0,US Airways,,acnewsguy,,0,@USAirways @acnewsguy can you give me a # for US Air in philly to talk to a real person? Acarl4@hotmail.com,,2/23/2015 8:03,"New Haven, CT",Mountain Time (US & Canada)
5.69888e+17,0,1.0,Customer Service Issue,0.6649,Southwest,,OrygunPride,,0,@SouthwestAir I've had TERRIBLE service in three airports in 10 hours. Glad they don't care we kind of need to be home. #SellMyPointsSoon,,2/23/2015 7:53,,
5.69575e+17,0,1.0,Customer Service Issue,0.6415,US Airways,,tapps,,0,@USAirways i did and i'm not stupid. i've done web development for 19 yrs. the issue (now confirmed by your support) is YOUR website.,,2/22/2015 11:11,"brown deer, wi",Central Time (US & Canada)
5.70277e+17,2,1.0,,,United,,LukeGzus,,0,@united Thank you for that. Am I able to claim any interim expenses or is the cost of the stuff up on me?,,2/24/2015 9:39,,
5.68632e+17,0,1.0,Can't Tell,1.0,US Airways,,masonkesner,,0,@USAirways worst experience ever with you guys…see my blog tomorrow on my experience. Maybe you can help make it better.,"[35.2203248, -80.94508344]",2/19/2015 20:41,"Arkansas, USA",Central Time (US & Canada)
5.68672e+17,0,1.0,Lost Luggage,0.3616,United,,juanbl,,0,"@united agent Rick Clifton in SEA-HOU , told him my father is dying and needed to get my handbag on the cabin. he did nothing #shameful",,2/19/2015 23:24,"Seattle, WA",Pacific Time (US & Canada)
5.69716e+17,0,1.0,Late Flight,0.3745,American,,MeganStephens74,,0,@AmericanAir to my destination. After waiting 2 hours and missing our second flight with them. Our #luggage made the flight though...,,2/22/2015 20:31,"Philadelphia, PA",Atlantic Time (Canada)
5.69e+17,0,1.0,Can't Tell,0.6509,US Airways,,SweetingR,,0,@USAirways I'm glad you're sorry that I'm homeless for the night. Makes me feel secure.,,2/20/2015 21:04,"Asheville, NC",Eastern Time (US & Canada)
5.70266e+17,0,1.0,Lost Luggage,1.0,American,,jacquelinewins6,,0,"@AmericanAir 
Not giving you a hard time...Just looking for basic customer service after AA lost my bag. ETA on it's return, please????????",,2/24/2015 8:58,,
5.69297e+17,0,1.0,Late Flight,1.0,United,,Angela_Saurine,,0,@united Flight has been delayed for another hour so only have 24 mins to transit at LAX... Extremely unlikely I will make it!,"[43.60417384, -110.7362561]",2/21/2015 16:45,"Sydney, Australia",Sydney
5.67837e+17,0,0.686,Flight Attendant Complaints,0.686,United,,AndrewBarco1,,1,@united if your air traffic crew could get their shit together no one would notice the rudeness of the ground staff,,2/17/2015 16:05,Usually in a plane,Eastern Time (US & Canada)
5.6931e+17,1,0.6259,,0.0,United,,jyotipethe,,0,"@united I have requested upgrade for EWR BOM flight, end of May. Miles + copay. When will i know if I am upgraded?",,2/21/2015 17:38,"Austin, Tx",Central Time (US & Canada)
5.69351e+17,0,1.0,Bad Flight,0.3667,United,,kevinforgoogle,,0,@united 30 of us on flight 1750 trying to get to tel aviv that is trying to take off right now with out us so cruel. Next flight is 350pm,,2/21/2015 20:20,"San Francisco, CA",
5.69195e+17,0,1.0,Customer Service Issue,0.6652,United,,hadAbadWeek,,1,@united I'm not sure why I expected anyone to be here http://t.co/bnFlHPXtmw,,2/21/2015 10:00,,
5.68845e+17,1,0.6697,,,US Airways,,MikeSelesky,,0,@USAirways absolutely,,2/20/2015 10:50,,
5.6983e+17,0,1.0,Lost Luggage,1.0,American,,Tmonkk,,0,"@AmericanAir even when I did get through, no one knew anything about my bag. This is ridiculous, I still don't have my bag from Saturday.",,2/23/2015 4:05,,Eastern Time (US & Canada)
5.69912e+17,2,0.3493,,0.0,Delta,,Dweisblum,,0,"alright @JetBlue.... done! alternatively, if you'd like to charter a private jet for me to PITT i will gladly accept :)",,2/23/2015 9:28,NEW YORK,Eastern Time (US & Canada)
5.69417e+17,0,1.0,Bad Flight,0.3693,United,,throthra,,0,@united you can read the full story when I submit a case to your team about the pilot of flight 6232 and why we are sleeping in DIA,,2/22/2015 0:41,,
5.69103e+17,0,0.6622,Flight Booking Problems,0.6622,US Airways,,evonleer,,0,@USAirways dealing w fam emergency. Was told was rebooked this am to AA flight 4297 out of ORD and now it's not in system. Need help ASAP.,,2/21/2015 3:54,"Washington, DC",
5.69242e+17,0,1.0,Late Flight,0.7022,US Airways,,POnions,,0,"@USAirways still Effin waiting... Not weather delays, not engine trouble, but lack of crew?  Are you shitting me?",,2/21/2015 13:06,"CT, USA",Central Time (US & Canada)
5.69345e+17,0,0.6596,Cancelled Flight,0.6596,US Airways,,Dr24hours,,0,"@USAirways help! Flight Cancelled Flighted, can't call because my phone doesn't work in Europe. Please help? Says I'm booked want to confirm.",,2/21/2015 19:57,East Coast City,Eastern Time (US & Canada)
5.68966e+17,0,0.3477,Late Flight,0.3477,Delta,,ThatJasonEaton,,0,@JetBlue I appreciate the speedy response. But the longer you delay the more inconvenience you put on your customers. Please nix change fee!,,2/20/2015 18:49,,
5.68467e+17,0,1.0,Late Flight,1.0,Southwest,,Kbaiocchi,,0,@SouthwestAir you need to get your act together. You new this morning at 830 our plane was malfunctioning. Yet I've been delayed 3 times ..,,2/19/2015 9:48,CT ,Eastern Time (US & Canada)
5.68803e+17,1,1.0,,,Southwest,,geekstiel,,0,@SouthwestAir I DMed you :),,2/20/2015 8:04,,Atlantic Time (Canada)
5.69993e+17,1,1.0,,,US Airways,,tjelke,,0,@USAirways but question :  if the downgrade include losing first class do you get money back ? http://t.co/LfT7QD23Sy,,2/23/2015 14:53,"Miami, Florida, USA",Eastern Time (US & Canada)
5.69233e+17,0,1.0,Damaged Luggage,0.6631,United,,HSeeley14,,0,@united @nathankillam or your staff could try not throwing the luggage around.,,2/21/2015 12:32,"Vancouver, BC
",
5.69017e+17,1,0.6813,,0.0,United,,iamlaurencard,,0,.@united I took a screenshot and emailed it to myself. Let's DM and figure this out.,,2/20/2015 22:14,"Aliso Viejo, CA",Pacific Time (US & Canada)
5.69177e+17,0,1.0,Cancelled Flight,1.0,Southwest,,michaelroselle,,0,"@SouthwestAir are any flights leaving DC today? Flight was Cancelled Flightled, been on hold for over an hour.",,2/21/2015 8:48,"Oklahoma City, OK",Eastern Time (US & Canada)
5.69632e+17,0,0.701,Lost Luggage,0.701,US Airways,,tiffsaulnier,,0,@USAirways @AmericanAir just be prepared for a claim if that bag is lost ... Too many valuables to carry in my hands. #us2146 to #aa2924,,2/22/2015 14:58,Citizen of the World,
5.69894e+17,1,0.6683,,,Delta,,JETSETWorldTrvl,,0,@JetBlue expanding!  http://t.co/Kk6EixifP5  #Nantucket #Aviation,,2/23/2015 8:17,Chicago IL,
5.68895e+17,1,1.0,,,United,,jeeden_1,,0,@united or frontier ... http://t.co/n8WiNFu6C5,,2/20/2015 14:08,"Purcellville, VA",
5.68111e+17,1,1.0,,,United,,TheClayFox,,0,@united please help! Left my iPad Air 2 on my flight from NYC to Paris yesterday and can’t get in touch with anyone locally. What to do?,"[0.0, 0.0]",2/18/2015 10:11,New York City (Silicon Alley),Eastern Time (US & Canada)
5.69674e+17,1,0.6999,,0.0,American,,ScottBerry18,,0,"@AmericanAir I need to get from Albuquerque, NM, USA, to Cebu, Philippines. I'm providing educational help for 800 kids. Can you help me?",,2/22/2015 17:42,"Albuquerque, New Mexico",Arizona
5.67834e+17,0,1.0,Late Flight,1.0,United,,lisakaysolomon,,0,"@United: I feel very well informed. yes, the flight is indeed delayed. Thank you. http://t.co/FuCHZRZjg5",,2/17/2015 15:54,"San Francisco, CA",
5.69995e+17,1,0.639,,,American,,scottfmurphy,,0,@AmericanAir boom. http://t.co/PzGc6Jch7n,,2/23/2015 15:00,"New York, NY",Central Time (US & Canada)
5.68413e+17,2,0.6815,,,Delta,,GraceLavigne,,0,@JetBlue Thank you for the JetBlue Credit. Nice save :-),,2/19/2015 6:14,,Eastern Time (US & Canada)
5.69275e+17,0,1.0,Lost Luggage,1.0,United,,keykeydoodle,,0,@united @USAirways @AmericanAir @americanone one of you has my bag! Claim 4016688561 and i want it in MGA!!!! Now!!!,,2/21/2015 15:18,Wonderland,Eastern Time (US & Canada)
5.69621e+17,0,1.0,Late Flight,1.0,Delta,,volition,,0,"@JetBlue you've let me down. 2:15 delay at JFK because of inbound flight from Syracuse, really? #ishouldhavedriven",,2/22/2015 14:13,"breukelen, ny",Eastern Time (US & Canada)
5.68384e+17,0,0.6365,Customer Service Issue,0.3377,US Airways,,TomFutureforall,,0,"@USAirways it is the same passenger, just her maiden name ended up as last name through online Flight Booking Problems.  Yes, understand non transferable",,2/19/2015 4:18,,
5.7001e+17,1,1.0,,,US Airways,,Tai00,,0,@USAirways  can you help me out?,,2/23/2015 15:57,,Eastern Time (US & Canada)
5.68831e+17,0,1.0,Late Flight,1.0,Southwest,,patsy_cruse,,0,@SouthwestAir delay is understandable but look at the time of the the flight and boarding time. Weird!,,2/20/2015 9:54,,Central Time (US & Canada)
5.67791e+17,2,1.0,,,United,,Jamie_Fisher886,,0,@united thank you! 😊,,2/17/2015 13:01,Glasgow,London
5.70065e+17,0,1.0,Customer Service Issue,0.6514,Southwest,,TheRandyHarbin,,0,@SouthwestAir won't let me send a DM because they don't follow me.. #lovedflyingwiththem #notanymore #wrong #badpolicy,,2/23/2015 19:38,Kansas City MO,Central Time (US & Canada)
5.69115e+17,0,0.6739,Customer Service Issue,0.6739,US Airways,,kaptainkoncrete,,0,@USAirways is there a number to call to modify reservation.  Please help. Very frustrating with american and us air merger,,2/21/2015 4:44,,Central Time (US & Canada)
5.6816e+17,0,1.0,Flight Booking Problems,0.709,Delta,,kbosspotter,,0,@JetBlue can't change it. True blue points and I can't get to a phone,,2/18/2015 13:28,Logan International Airport,Atlantic Time (Canada)
5.67864e+17,0,1.0,Damaged Luggage,1.0,United,,christruncer,,0,"@united I can’t go back to the airport, I’m working, and won’t have time.  Are you telling me there is seriously no other way?",,2/17/2015 17:52,Washington DC,Eastern Time (US & Canada)
5.6964e+17,0,1.0,Cancelled Flight,0.6948,American,,Hoffbuhr,,0,@AmericanAir you cxl both my flights to/from DFW to CLL w/o notice then treat me like trash on the phone and offer no compensation? WTH?,,2/22/2015 15:29,,Arizona
5.68631e+17,1,1.0,,,Southwest,,HolguinAndy,,0,@SouthwestAir how about some sweet promo code to help me visit my family!!!.... Please!!!... Lol,"[35.0557688, -78.9702049]",2/19/2015 20:38,,
5.70047e+17,1,0.6705,,,Delta,,kbosspotter,,0,@JetBlue AIRPORT CODE TEST GO. SLC.  BOS MCO,,2/23/2015 18:26,Logan International Airport,Atlantic Time (Canada)
5.68873e+17,2,1.0,,,Southwest,,WaynePartello,,0,@SouthwestAir oh I see what you did there! Thanks for supporting #PadresST.,,2/20/2015 12:40,San Diego,Eastern Time (US & Canada)
5.67813e+17,0,1.0,Customer Service Issue,0.6651,Southwest,,life_as_lane,,0,"@SouthwestAir I was helped by a nice lady at PHX checkin. I spent 4 hours on hold in 24 hours, so might want to look at efficiency there.",,2/17/2015 14:27,,Central Time (US & Canada)
5.69516e+17,0,1.0,Customer Service Issue,1.0,Southwest,,gotomaio,,0,@SouthwestAir #tfw1 @JimCramer @AARP TY-Spent total of 3 hrs and 20 mins holding. Cell battery died. Finally made arrangements w kind Rep,,2/22/2015 7:15,,Quito
5.68223e+17,0,0.6591,Flight Booking Problems,0.3523,Southwest,,Galanthusn,,0,"@SouthwestAir have a flight from Oakland to SNA at 7:30, and I asked if I can take 5:30, even there are 5 empty sests. Answer is ""No"". :(",,2/18/2015 17:36,,
5.69723e+17,0,0.6632,Cancelled Flight,0.3474,Delta,,castellarin1126,,0,@JetBlue other jfk to Boston flights went off with some delay but not this.  #epicfail,,2/22/2015 20:59,,
5.68216e+17,0,1.0,Bad Flight,1.0,Virgin America,,contimike,,0,@VirginAmerica I am in seat 4C and I cannot even open my laptop; and I paid extra for this seat!!,,2/18/2015 17:11,"New York, sort of!",
5.69724e+17,0,1.0,Flight Booking Problems,1.0,United,,ljtypes,,0,@united tried to book a flight IAH-MNL departing 3/31/15 returning 4/17/15 you are advertising 9 flights for $1051 that can't be book!,,2/22/2015 21:01,H-town,
5.70304e+17,0,1.0,Bad Flight,0.6784,Southwest,,tonybrancato,,0,@SouthwestAir my wife had been in group A in prev. flight but got bumped for some reason.  Alone with two kids. At least put her in group A,"[41.1974934, -73.76920486]",2/24/2015 11:28,Chappaqua NY,Eastern Time (US & Canada)
5.68828e+17,0,0.683,Customer Service Issue,0.3525,United,,ScribblersNook,,0,@united trying to reach him for the number. At last they have him on standbye and gave him 1 meal voucher for a potential 2 day standbye!,,2/20/2015 9:43,"Atlanta, GA",Eastern Time (US & Canada)
5.69342e+17,0,1.0,Flight Attendant Complaints,0.6666,United,,suntoshi,,0,@united the lounge tells us they have no pillows for my grandma as one of the ladies opens the closet and I see 2 right there. #unitedlies,,2/21/2015 19:43,"Bedford, Nh",Eastern Time (US & Canada)
5.68973e+17,0,0.6854,Late Flight,0.3512,Delta,,thatsmypotpie,,0,@JetBlue appreciate the response Worst part is losing the non refundable hotel in Orlando. Your crew blamed wind! Hoping for no more delays!,,2/20/2015 19:17,Central Perk,Eastern Time (US & Canada)
5.69162e+17,2,1.0,,,Southwest,,Daniel_JDixon,,0,@southwestair your attendants at the ATL airport are awesome! Very helpful with all the Cancelled Flightlations this morning.,,2/21/2015 7:50,Oklahoma City,Central Time (US & Canada)
5.68076e+17,0,1.0,Late Flight,1.0,US Airways,,Als_TopTeeth,,0,@USAirways flight is delayed 5 hours. No reason given. Sure love flying with your airline. #whatajoke,,2/18/2015 7:56,,
5.67855e+17,1,1.0,,,United,,ssegraves,,0,@United is it possible to upfare to P a segment where I have a GPU waitlisted?,,2/17/2015 17:17,PDX / LGA / TXL / ✈,Central Time (US & Canada)
5.68635e+17,0,1.0,Flight Attendant Complaints,0.6288,US Airways,,kayjoooo,,0,@USAirways that seems unlikely without a crew here to board us,,2/19/2015 20:53,,Eastern Time (US & Canada)
5.69969e+17,0,1.0,Customer Service Issue,0.6326,American,,SyracuseJen,,0,@AmericanAir will not let me reuse my ticket.  Thus I have booked my vacation with Delta!  Never flying on American again......,,2/23/2015 13:18,,Eastern Time (US & Canada)
5.67758e+17,2,1.0,,,Delta,,roxydigital,,0,"@JetBlue @JayVig YES! Great real-time example. Thanks for being awesome, #JetBlue! #JVMChat",,2/17/2015 10:50,"Charlotte, NC",Eastern Time (US & Canada)
5.69217e+17,1,1.0,,,Southwest,,joshkmm,,0,@SouthwestAir Any way that I can get a receipt for a Cancelled Flightled portion of a roundtrip flight? Used the flight voucher just need receipt.,,2/21/2015 11:28,"Kansas City, KS",Central Time (US & Canada)
5.68937e+17,1,1.0,,,Southwest,,stacymichael14,,0,@SouthwestAir  traveling 2bwi nMaryland 2morrw any chance the flight being Cancelled Flightled to inclement weather? Any chance can get earlier flight,,2/20/2015 16:56,,
5.69654e+17,0,1.0,Customer Service Issue,0.3543,US Airways,,shawnalea85,,0,@USAirways 2 hours and counting. ..what kind of travel voucher do I get for this??,,2/22/2015 16:26,,
5.70274e+17,0,1.0,Cancelled Flight,0.3545,US Airways,,themainevent001,,0,"@USAirways not going as planned is an understatement. My flight was just changed AGAIN. If it weren't for a family emergency, I'd Cancelled Flight.",,2/24/2015 9:27,Saratoga Springs,
5.69847e+17,0,1.0,Customer Service Issue,0.3487,American,,HaileyUrban,,0,@AmericanAir a confirmed flight. I'm so done! Thanks for nothing!,,2/23/2015 5:11,,Alaska
5.68127e+17,1,0.647,,,United,,lorenzosimpson,,0,@united chase says no referral bonus. Thanks.,,2/18/2015 11:18,,Eastern Time (US & Canada)
5.69485e+17,0,1.0,Customer Service Issue,1.0,US Airways,,dstorres,,0,@USAirways @AmericanAir  is there anyone answering phones today??? Listening to same damn messages for 1:10 minutes,,2/22/2015 5:11,"MA, USA",Eastern Time (US & Canada)
5.69578e+17,1,1.0,,,Delta,,BFarraye,,0,@JetBlue the whole plane. Flight 561 from LGA to PBI http://t.co/4Ktk2hsmGy,,2/22/2015 11:24,NYC,Quito
5.6896e+17,0,1.0,Can't Tell,0.695,United,,MyFitness52,,1,@united truly the WORST day of flying I have ever experienced...,,2/20/2015 18:25,Washington,Arizona
5.67728e+17,0,1.0,longlines,0.6989,US Airways,,Champa24,,0,@USAirways no we haven't because we've been in the same line at the service desk for an 1hr and 1/2 now in the same spot.,,2/17/2015 8:51,,
5.67808e+17,1,0.7083,,0.0,United,,ColtSTaylor,,0,"@united Well, It's LA and then a 2hr+ car ride to a dark Palm Springs technically. Maybe I'll get bumped to 1st class Den to PHL on Friday:)","[39.85861725, -104.67232956]",2/17/2015 14:10,All Over The World,
5.694e+17,1,0.6845,,,United,,kreespa,,0,@united all set. Figured it out at the baggage office!,,2/21/2015 23:36,Little Rhody,Eastern Time (US & Canada)
5.70015e+17,0,1.0,Customer Service Issue,0.6883,American,,StephanSDalal,,0,"@AmericanAir I waited on hold for two hours, only to have my call. Really unreliable.",,2/23/2015 16:17,,
5.68553e+17,2,0.6563,,0.0,United,,Clashysass,,0,@united we were able to get on the moon flight! Just got to our hotel in Puerto Rico! Thank you!,,2/19/2015 15:28,"Somerville, MA",
5.69851e+17,0,1.0,Flight Attendant Complaints,0.6878,American,,HaileyUrban,,0,@AmericanAir you have the worst reps at Jacksonville airport. So rude and totally not helpful at all!,,2/23/2015 5:25,,Alaska
5.69369e+17,0,1.0,Bad Flight,0.6729,United,,tippykayak,,0,"@united Been sitting on flight 435 for an hour after landing in Newark. First no gate, then no jetway operator. Seriously!?",,2/21/2015 21:33,"Branford, CT",Eastern Time (US & Canada)
5.69244e+17,0,1.0,Can't Tell,0.353,United,,LisaKothari,,0,@united No wonder the cabin is filthy. #badservice,"[37.61782989, -122.39172299]",2/21/2015 13:14,Seattle WA,Pacific Time (US & Canada)
5.69212e+17,0,0.6919,Customer Service Issue,0.6919,US Airways,,EAFiedler,,0,@USAirways @AmericanAir Is there a way to reserve a veg meal online for a flight to Brazil tomorrow? I've been onhold for more than 1 hour.,,2/21/2015 11:09,Philly,Eastern Time (US & Canada)
5.68424e+17,2,0.6727,,0.0,Delta,,AliBessette,,0,@JetBlue just mine sadly.. But yea the fly fi is awesome,,2/19/2015 6:56,,Quito
5.6928e+17,1,1.0,,,Delta,,jamescalderwood,,0,@JetBlue The Opal Dragon book The Dragon (ALI) has woven his murdering ways from the Philippines to Australia http://t.co/ltwhmOL1Dr,"[0.0, 0.0]",2/21/2015 15:38,South Australia,
5.70069e+17,1,1.0,,,US Airways,,EverettWJones,,0,@USAirways thank you.,,2/23/2015 19:52,,Quito
5.69951e+17,0,1.0,Customer Service Issue,1.0,American,,CraigPokorny,,0,@AmericanAir Your people on the phone can't see those? And to have it be over $800 difference. That's a poor process then...,,2/23/2015 12:02,"Bennington, NE",Central Time (US & Canada)
5.68053e+17,0,0.6222,Customer Service Issue,0.6222,United,,WestlakeSarah,,0,@united I need to speak with a supervisor or someone who is #willing to help me use a credit I have ASAP.  #letsworktogether,,2/18/2015 6:21,"New York, NY",Quito
5.69233e+17,1,0.6826,,0.0,Delta,,scrappiedoodle,,0,@JetBlue Using JetBlue air miles?,,2/21/2015 12:33,Virginia & Cali,
5.67789e+17,1,1.0,,,United,,MelodyKho,,0,"@united Hi again, any updates here?",,2/17/2015 12:53,"NYC, Toronto ",Quito
5.69633e+17,0,0.6421,Bad Flight,0.3265,Delta,,arthurhasher,,0,"@JetBlue Token $75.00 Goodwill Voucher for passengers stuck on flight 136 from Phoenix today. 3 hour mark. How about a $27,000 per passenger",,2/22/2015 14:59,Long Island - Arizona ,
5.69979e+17,2,0.6718,,0.0,Southwest,,SportsDiva84,,0,"@SouthwestAir What can we do to bring you back to Jackson, MS?! We miss you terribly around here. These other airlines are horrible!!",,2/23/2015 13:54,,Eastern Time (US & Canada)
5.69132e+17,1,1.0,,,Delta,,thepointskid,,0,@JetBlue do you have a waiver for NY weather today?,,2/21/2015 5:51,New York,Eastern Time (US & Canada)
5.68809e+17,0,1.0,Customer Service Issue,0.6452,United,,a_a_ron_cbus,,0,"@united Delayed CMH to ORD. Ran to gate 1 min b4 connection -door closed no one around. Ignored by 1st agent, 2nd super rude. #thanksunited",,2/20/2015 8:26,,
5.6987e+17,0,1.0,Bad Flight,0.6809,Delta,,michael_moonn,,0,@JetBlue I don't want JetBlue +TV. I want JetBlue +WIFI :(((,,2/23/2015 6:44,,Arizona
5.70279e+17,0,1.0,Cancelled Flight,1.0,American,,SusieBarre,,0,@AmericanAir my flight 386 to Dallas from Jacksonville fl has been Cancelled Flightled. No one has notified me. What's going on?,,2/24/2015 9:47,,
5.69672e+17,1,1.0,,,Southwest,,cjgriede454,,0,@SouthwestAir yes please.my son lives in NJ.,,2/22/2015 17:36,,
5.70275e+17,1,1.0,,,American,,ItsMeLockett,,0,@AmericanAir I know. Just a little cold weather humor. :),,2/24/2015 9:33,USA,Central Time (US & Canada)
5.70054e+17,2,0.6594,,,Southwest,,Q2wo,,0,@SouthwestAir thanks!,,2/23/2015 18:52,,Pacific Time (US & Canada)
5.69365e+17,0,1.0,Customer Service Issue,0.6465,US Airways,,TheSanjR,,0,@USAirways are you going to do anything to help stranded travelers of flight 680?! No communication from anyone. All of us dumped here.,,2/21/2015 21:15,,Eastern Time (US & Canada)
5.6925e+17,0,1.0,Customer Service Issue,0.6566,Southwest,,tlwbarnett,,0,"@SouthwestAir Booked 6mos early, paid for Early check in, was ASSIGNED boarding #, here 3hrs early and you deleted me in error?! #LAS2BUF",,2/21/2015 13:39,"Lockport, NY",Eastern Time (US & Canada)
5.70307e+17,0,0.6889,Can't Tell,0.3444,American,,banderson_1978,,0,@AmericanAir Mold on my flight?!? US3825 #filthyplane #hopeidonotgetsick http://t.co/zIK2UoXGnW,"[35.22643463, -80.93879965]",2/24/2015 11:38,"Albany, NY",
5.69624e+17,0,1.0,Customer Service Issue,1.0,US Airways,,MityaFerenetz,,1,@USAirways Seriously? I should keep trying after seven hours. That is your corporate policy? #usairwaysfail,,2/22/2015 14:25,,Atlantic Time (Canada)
5.69153e+17,1,0.6508,,,Delta,,staceylking,,1,"@JetBlue Port-Au-Prince, Haiti for continued food distribution, medical supplies, & orphan care!  #flyingitforward http://t.co/fn2QXybT9K",,2/21/2015 7:14,"boise, idaho",
5.69322e+17,1,1.0,,,US Airways,,SavageEmperor,,0,@USAirways I should also add the weather conditions are terrible. Expecting 18 inches of snow. Any advice?,,2/21/2015 18:27,"Denver, CO",Alaska
5.69767e+17,0,1.0,Customer Service Issue,1.0,American,,LorelleEPhoto,,0,"@AmericanAir still no reply to my email sent on 11th February. Even sent an email asking for acknowledgment that's it been recieved, nothing",,2/22/2015 23:52,,Edinburgh
5.69973e+17,0,0.6578,Cancelled Flight,0.6578,American,,dustinpjones,,0,@AmericanAir my wife is stuck in #Brownsville any chance she can get any flight out? She needs to be at work tomorrow morning.,,2/23/2015 13:33,"Bartlesville, OK",Central Time (US & Canada)
5.6894e+17,0,1.0,Can't Tell,1.0,US Airways,,tluecke12,,0,@USAirways / @AmericanAir are incompetent.,,2/20/2015 17:08,Chicago,
5.68811e+17,0,0.6634,Customer Service Issue,0.3465,Delta,,Rachelce2,,1,"@JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue",,2/20/2015 8:35,,Central Time (US & Canada)
5.69473e+17,2,0.6699,,,United,,seb749,,0,@united met with agent. All taken care of. Thx for reply,,2/22/2015 4:26,,Eastern Time (US & Canada)
5.69205e+17,0,1.0,Can't Tell,0.3498,Southwest,,Tweeter_mom_,,0,@SouthwestAir Bad enough that there is no seat assigned he's  seating at an exit seat and a male flight attendant removes him from there,,2/21/2015 10:40,Florida,Eastern Time (US & Canada)
5.68061e+17,0,1.0,Late Flight,0.347,US Airways,,kelliwilson02,,0,@USAirways we might need a plane to get somewhere but just remember that you aren't the only choice #makeovertime#customerserviceplease,,2/18/2015 6:56,Houston Texas,Central Time (US & Canada)
5.69945e+17,0,1.0,Bad Flight,1.0,US Airways,,thomashoward88,,0,"@USAirways US 728 then lost ground power three different times. Not only grounded endlessly; now without air, lights, entertainment.",,2/23/2015 11:38,,
5.69616e+17,0,1.0,Customer Service Issue,0.692,American,,BridleCharlotte,,0,"@AmericanAir That's a complete cop out! U ask what the issues are, then do nothing about it. How are we supposed to sort the situation now?",,2/22/2015 13:54,,
5.68582e+17,1,1.0,,,Southwest,,jolexa,,0,@southwestair I have a roundtrip ticket now and I need to change one leg of the trip (to a nearby airport) - not possible via website?,,2/19/2015 17:24,"Minnesota, USA",Central Time (US & Canada)
5.70284e+17,0,1.0,Can't Tell,0.662,American,,chagaga2013,,0,@AmericanAir good care of their customers if anything happen to then take you @Delta  for getting me back to NYC !! Screw you @AmericanAir,"[40.69017276, -73.91646118]",2/24/2015 10:08,new york city,Central Time (US & Canada)
5.70309e+17,1,1.0,,,US Airways,,DebbiMcGinnis,,0,@USAirways is a DM possible if you aren't following me?,,2/24/2015 11:48,Missourah,Hawaii
5.69523e+17,1,0.6498,,0.0,US Airways,,vasisht,,0,@USAirways @AmericanAir any help regarding flights out of KPHL would be much appreciated,,2/22/2015 7:44,A galaxy far far away,Eastern Time (US & Canada)
5.70088e+17,0,1.0,Bad Flight,0.6565,Southwest,,___the___,,0,@SouthwestAir wifi stays connected about the lifetime of a higgs boson,,2/23/2015 21:08,la,Pacific Time (US & Canada)
5.699e+17,0,1.0,Late Flight,1.0,United,,kermudgeon,,0,@united Why isn't the flight status updated to delayed UA1532 no board,,2/23/2015 8:42,Colorado,America/Chicago
5.7028e+17,2,1.0,,,American,,sundialtours,,0,"@AmericanAir ""Airport snow removal method #22...""
Keep up the good work folks, this is where Cessna's become 747's! http://t.co/oUmC1LrXDN",,2/24/2015 9:50,"Astoria, OR",Tijuana
5.69954e+17,2,0.6826,,0.0,American,,megan_shearin,,0,@AmericanAir thank you. They are processing my refund.,,2/23/2015 12:15,Hampton Roads,
5.68126e+17,1,0.6821,,0.0,Delta,,MeganAurea,,0,@JetBlue nope. Currently sitting at my gate.,,2/18/2015 11:11,Buffalo NY/ Pinehurst NC,Eastern Time (US & Canada)
5.69964e+17,0,1.0,Flight Booking Problems,0.3702,American,,RHFIT,,0,"@AmericanAir here is the ticket they gave me after lying, raising their voice. With no explanation on what happened http://t.co/31cFHtK60r",,2/23/2015 12:55,,
5.6936e+17,0,1.0,Lost Luggage,1.0,United,,mjfredricks259,,0,"@united my luggage is set to go to DCA however, I am rerouted to Dulles. Currently in NOLO however bags are in Houston. Can you fix this?",,2/21/2015 20:55,,
5.6918e+17,0,0.6636,Customer Service Issue,0.6636,Virgin America,,borknagar,,0,"@VirginAmerica Hi, I'm trying to do check-in but the website is not working. I tried 3 different browsers and the problem continues",,2/21/2015 8:59,chile,Santiago
5.69194e+17,1,0.68,,,United,,getpatrick,,0,@united Yes. Luckily I was there.,"[0.0, 0.0]",2/21/2015 9:56,"Montreal, Quebec CA",Eastern Time (US & Canada)
5.6988e+17,2,1.0,,,Delta,,theprncssleia,,0,@JetBlue Thank you for the free flyfi!! Makes an already great airline even better! #jetblue #Boston #westpalmbeach #flybetter,,2/23/2015 7:20,A Galaxy Far Far Away,
5.67758e+17,2,0.6291,,0.0,US Airways,,KristinKlutz,,0,@USAirways thank you! I tried that and they said they didn't have it. Anywhere else to try?,,2/17/2015 10:50,,
5.69185e+17,1,0.6843,,0.0,Southwest,,BavarianLin,,0,@SouthwestAir I DM'd you,"[30.26196639, -97.75945775]",2/21/2015 9:20,New Jersey / Munich,Eastern Time (US & Canada)
5.70288e+17,0,1.0,Late Flight,1.0,American,,aaronmsantos,,0,"@AmericanAir delayed on the way to Puerto Rico and delayed on the way back to New York, this is disgraceful",,2/24/2015 10:24,"Brooklyn, NY and all over.",Quito
5.69642e+17,0,1.0,Customer Service Issue,1.0,United,,rikrik__,,0,“@united: @rikrik__ What made you come to this? Can we help you with anything? ^JP” the service just hasn't been great.,,2/22/2015 15:35,Saint Louis,Central Time (US & Canada)
5.70301e+17,0,1.0,Cancelled Flight,1.0,American,,LancasterPattie,,0,"@AmericanAir You are jumping the gun and Cancelled Flighting flights that could've made it before the snow. Now, more Cancelled Flightlations. It's ridiculous.",,2/24/2015 11:15,,
5.67882e+17,2,1.0,,,US Airways,,cindycapo,,0,"@USAirways TYVM USAir, Happy Night@ <3",,2/17/2015 19:02,"IL,USA",Central America
5.67909e+17,1,0.6739,,0.0,US Airways,,ant_pruitt,,0,@USAirways on the phone now. looks like global,,2/17/2015 20:49,,Eastern Time (US & Canada)
5.6991e+17,1,1.0,,,US Airways,,ColfaxCapital,,0,"@USAirways great operation you guys are running. More mechanical issues, and now taping piece of plane together LOL http://t.co/I5V9wfbtuE",,2/23/2015 9:23,"39.0708° N, 106.9886° W",Quito
5.69706e+17,0,0.6939,Flight Booking Problems,0.6939,United,,JoeRychalsky,,0,@united I can't find any Late Flight evening flights. Are there other airports that would have an overnight flight?,,2/22/2015 19:50,"Wilmington, Delaware",Eastern Time (US & Canada)
5.69631e+17,0,1.0,Late Flight,0.6707,American,,Davitossss,,0,@AmericanAir u cant spell airline and I trusted you to get me home on time and safe you are the worst #gobankrupt http://t.co/aM9CuieWO4,,2/22/2015 14:53,,
5.68429e+17,2,1.0,,,Southwest,,maxwellsantoro,,0,"@SouthwestAir thank you for integrating with Passbook on iOS, it all works so much better now!!!",,2/19/2015 7:17,NY,Eastern Time (US & Canada)
5.68964e+17,2,1.0,,,United,,AmaniHardrict,,0,@united Looking forward to flying with you guys as well !!,,2/20/2015 18:42,TRACK ,Atlantic Time (Canada)
5.68492e+17,0,0.6629,Can't Tell,0.6629,Delta,,alanbestnyc,,0,"@JetBlue I want to add, my flight to Mexico was on Air Canada. Same exact situation, but with none of the problems I've had with Jet Blue.",,2/19/2015 11:25,,Quito
5.68962e+17,0,0.6444,Customer Service Issue,0.6444,United,,Jperez201,,0,@united Booked 11 tix 1 month ago and now its about $157 CHEAPER and customer service was useless. What's up with that???,,2/20/2015 18:36,Rutgers Business School - NB,Eastern Time (US & Canada)
5.68155e+17,2,1.0,,,Southwest,,CheteraC,,0,@SouthwestAir thank you for handling this for me. Glad Southwest cares about what it's flyers think!,,2/18/2015 13:09,,
5.69682e+17,0,1.0,longlines,0.6737,US Airways,,RyanEthanBeard,,0,@USAirways in line for 90 min after mechanical issues caused me to miss my flight. 1 rep for 20 upset people. http://t.co/XFWXsRwkHa,,2/22/2015 18:16,,
5.69703e+17,0,0.6907,Late Flight,0.3711,United,,JasonArbaugh,,0,@united Why have you never held a plane for me? #HourDelay #MultipleDoorOpeningAndClosing #DangerOfGettingSnowedIn,,2/22/2015 19:40,,
5.6966e+17,2,1.0,,,American,,Gamerguy212,,0,"@AmericanAir versus @JetBlue 
in Customer Service?
Who will win!
For Me @AmericanAir is a convenience to a trip to Cali <3",,2/22/2015 16:46,New York City ,Eastern Time (US & Canada)
5.69885e+17,2,1.0,,,American,,LCarrano18,,0,@AmericanAir awesome flight this morning on AA3230! Awesome crew and even landed early!,,2/23/2015 7:43,,Eastern Time (US & Canada)
5.69577e+17,1,0.6575,,,Delta,,ChrisDonahoe,,0,"@JetBlue w/ edits: Dear @msbgu , your MBAs need better benefits. They should work for us. How can we meet them?",,2/22/2015 11:20,"Washington, D.C.",Quito
5.68233e+17,0,0.6633,Cancelled Flight,0.3367,United,,ousoonerfanatic,,0,@united @staralliance Now do the right thing and reinstate the tickets you voided #UnitedFail,,2/18/2015 18:16,"Semiahmoo, WA Soonerland",Pacific Time (US & Canada)
5.69897e+17,0,1.0,Can't Tell,0.6733,United,,tinsleyjim,,0,@united you are the worst airline in the world! From your crap website to your worthless app to your Late Flight flight. You SUCK! Just shut down.,,2/23/2015 8:30,"Mountlake Terrace, WA",Pacific Time (US & Canada)
5.69995e+17,0,1.0,Customer Service Issue,1.0,American,,amydresnick,,0,"@AmericanAir already spoke to that line, unwilling to help - really poor support #hitawall",,2/23/2015 15:00,,
5.68133e+17,1,0.6701,,0.0,United,,Boruch_1,,0,@united @ShulemStern @gg8929 Raise a dispute with your cc provider and they will hopefully clear it for you.,,2/18/2015 11:41,,London
5.69248e+17,0,1.0,Lost Luggage,1.0,US Airways,,LindsaySweeting,,0,"@USAirways We did. @AmericanAir said to open one with you, too.",,2/21/2015 13:32,"Asheville, NC",Central Time (US & Canada)
5.69962e+17,2,0.6346,,,United,,medictom,,0,"@united I will, as soon as I am done with my article.  Thanks!  ~Tom",,2/23/2015 12:47,"Brunswick, Ohio",Eastern Time (US & Canada)
5.68629e+17,1,0.6742,,0.0,Virgin America,,SSal,,0,@VirginAmerica help. I was On  Flight  27 from JKF tonight. seat 7C left portfolio. Need it back!!,,2/19/2015 20:33,"Dutchess County, NY",Eastern Time (US & Canada)
5.67811e+17,1,0.6857,,0.0,Southwest,,babyluv590,,0,@SouthwestAir we're flying out tomorrow! PLEASE DONT Cancelled Flight!! Lol 😜✈️,,2/17/2015 14:21,murfreesboro,Pacific Time (US & Canada)
5.68839e+17,1,1.0,,,Delta,,IFEnews,,0,@JetBlue and The from @WSJ Team to Offer In-#Flight Access to Journal ... - Digital Journal http://t.co/ucF0B0bQ8r,,2/20/2015 10:27,FL350,Sydney
5.70287e+17,0,0.6538,Customer Service Issue,0.6538,United,,megfalcone,,0,"@united yes please! I am newly married and trying to update my last name on a preexisting international flight! It seems so easy, but...",,2/24/2015 10:19,,Pacific Time (US & Canada)
5.69229e+17,2,1.0,,,United,,toddon14th,,0,@united 1632 was phenomenal frm gate (SEA) to gate (IAD),,2/21/2015 12:14,washington dc,Eastern Time (US & Canada)
5.68796e+17,2,1.0,,,Delta,,kbosspotter,,0,@JetBlue thanks to the gent on the phone who fixed my BOS-MCO flight and the fee waiver! A320 now :) #flyfi ! I forget her name :(,,2/20/2015 7:36,Logan International Airport,Atlantic Time (Canada)
5.68502e+17,1,1.0,,,US Airways,,annieshgupta,,0,"@USAirways wanted to connect to discuss sponsorship opportunities with http://t.co/q6Xedzvhh9, silicon valleys only 10 day film festival","[0.0, 0.0]",2/19/2015 12:07,Pune,Hawaii
5.69284e+17,0,1.0,longlines,0.3626,United,,gwen1013,,0,@united Flight Cancelled Flightled to BDL and stranded @Dulles_Airport. Waiting almost 2hrs at customer service. Shout out to diligent agents.,,2/21/2015 15:52,"New Haven, CT",
5.70271e+17,2,0.663,,,American,,PappasitosTXMEX,,0,@AmericanAir @beantownmatty Sounds like a date!,,2/24/2015 9:18,,Central Time (US & Canada)
5.67836e+17,0,1.0,Can't Tell,1.0,Delta,,44riggins44,,0,@JetBlue just lost my business   Enjoy your profits,,2/17/2015 16:01,boston,
5.69785e+17,1,0.6684,,,United,,The5y5Adm1n,,0,@united followed you and DM'd you,,2/23/2015 1:05,,
5.69715e+17,0,1.0,Lost Luggage,1.0,United,,Nic_Thoman23,,0,@united compensate us for new clothes bet you won't,"[45.67922537, -111.04823044]",2/22/2015 20:25,GLP,Eastern Time (US & Canada)
5.69199e+17,2,0.6793,,0.0,United,,SeanFedorko,,0,"@united All flights Cancelled Flighted :( Trip refunded without difficulty, staff extremely helpful, no complaints! Way to handle bad weather!",,2/21/2015 10:16,,Eastern Time (US & Canada)
5.70247e+17,1,0.6579,,0.0,American,,LSNorwich,,0,@AmericanAir Oh they seem  to have reappeared now lol,,2/24/2015 7:41,,London
5.69439e+17,0,1.0,Customer Service Issue,1.0,United,,Whosgunz,,0,@united of course I would like hepl! Are you kidding me? That's the ONLY reason I've been on hold for the past 5 hours!,,2/22/2015 2:08,,
5.69613e+17,0,1.0,Customer Service Issue,1.0,Southwest,,kesslerj24,,0,@SouthwestAir I will be calling someone on Monday in customer relations. Very disappointed in how I was treated by customer service!,,2/22/2015 13:42,,
5.69652e+17,2,1.0,,,Virgin America,,JKF1897,,0,@VirginAmerica completely awesome experience last month BOS-LAS nonstop. Thanks for such an awesome flight and depart time. #VAbeatsJblue,,2/22/2015 16:18,,
5.69212e+17,0,1.0,Bad Flight,0.6801,Southwest,,aluapekank,,0,@SouthwestAir Since when did it become ok for a passenger to save 3 rows of seats for people with a Late Flightr boarding position?how rude!,,2/21/2015 11:06,,
5.70275e+17,0,1.0,Lost Luggage,1.0,United,,johnkarpf,,0,@United  My bag is still in Colo Springs. I am disabled and have to search an unfamiliar airport and look for my bag. Not a good outcome,,2/24/2015 9:32,"Jacksonville, FL",Eastern Time (US & Canada)
5.70178e+17,0,1.0,Late Flight,1.0,United,,Twist_OP,,0,@United flight delayed-no one remembered to turn the heat on flight 559 leaving ORD-seriously???,,2/24/2015 3:05,Midwest,Central Time (US & Canada)
5.67721e+17,2,1.0,,,Southwest,,RachFee,,0,"@SouthwestAir Beautiful, thanks a ton!",,2/17/2015 8:22,"London, Ontario, Canada",Central Time (US & Canada)
5.69833e+17,1,0.6655,,0.0,US Airways,,jcsolomons,,0,@USAirways Is your refund system down?,,2/23/2015 4:15,"Boston, MA",Quito
5.69903e+17,0,1.0,Lost Luggage,0.7201,American,,schwartz2max,,0,"@AmericanAir Why is it ok that no-one can help me with the bag you lost on my honeymoon 3months ago, this is not responsible or professional",,2/23/2015 8:54,"Brooklyn, NY",Eastern Time (US & Canada)
5.68536e+17,0,1.0,Late Flight,1.0,Delta,,MissMichelle422,,1,"@JetBlue not cool to announce a flight ""delay"" when everyone is checking in. A 4 hour delay bdl-dca with a staff offering  no help.",,2/19/2015 14:20,,Central Time (US & Canada)
5.67881e+17,0,1.0,Customer Service Issue,0.6926,United,,christruncer,,0,"@united so you told me to go, knowing what the issue was, only for me to go there and find out that you won’t fix it?",,2/17/2015 19:01,Washington DC,Eastern Time (US & Canada)
5.69716e+17,1,1.0,,,United,,ericdavidson86,,0,@united flight 435,,2/22/2015 20:31,,
5.6782e+17,2,1.0,,,US Airways,,kbutsunturn,,0,"@USAirways with the weather mess in the South, I missed my connection in CLT. Impressed though with the Cust Serv phone reps today.",,2/17/2015 14:55,"Raleigh, NC",
5.69184e+17,0,1.0,Customer Service Issue,0.6636,United,,TimothyJGill,,1,"@united besides landing the plane, overall customer service experience has been poor. Late Flight and rude workers plus missing luggage",,2/21/2015 9:15,"Cleveland, Ohio",Eastern Time (US & Canada)
5.69872e+17,1,1.0,,,US Airways,,LarrySandeen,,0,"@USAirways There is nothing on my USAir CC at this point, but the email stated I would be charged.  Thanks for the reply.","[0.0, 0.0]",2/23/2015 6:50,Southeastern Pennsylvania USA,
5.6959e+17,1,1.0,,,Southwest,,MysticlyClear,,0,@SouthwestAir  I heard a rumor flight 898 was Cancelled Flightled.  Is this true?,,2/22/2015 12:10,Texas,Mountain Time (US & Canada)
5.69623e+17,0,1.0,Customer Service Issue,0.6939,US Airways,,MattressCC,,0,@USAirways is really good at deferring responsibility.,,2/22/2015 14:22,,Central Time (US & Canada)
5.69688e+17,0,1.0,Customer Service Issue,0.6546,US Airways,,jrscharf,,0,"@USAirways  ""please call Late Flightr"" is not acceptable - but neither is being on hold for 5+ hrs #onholdwith",,2/22/2015 18:40,,Eastern Time (US & Canada)
5.70033e+17,1,1.0,,,Delta,,therichardkirby,,0,Welp. “@JetBlue: Our fleet's on fleek. http://t.co/kwUEk1uKbC”,,2/23/2015 17:29,Everywhere,Quito
5.67972e+17,0,1.0,Damaged Luggage,0.3434,Virgin America,,total_janarchy,,0,@VirginAmerica Had to spend 5 hours worrying that items in carryon would be broken/stolen since I couldn't carry them on plane or lock bag.,,2/18/2015 1:01,,Eastern Time (US & Canada)
5.69129e+17,0,0.6842,Can't Tell,0.6842,United,,tomwylie19,,1,@united 132 characters does not cover my reasons I'm afraid,,2/21/2015 5:39,,London
5.69343e+17,0,1.0,Customer Service Issue,0.6799,Southwest,,offroad437km,,0,@SouthwestAir been on hold over an hr to rebook a Cancelled Flighted flight. Do you have anyone working???,,2/21/2015 19:47,,Central Time (US & Canada)
5.67772e+17,0,1.0,Damaged Luggage,0.6735,Delta,,ShiraJudah,,0,@JetBlue @KyleJudah I just spoke to the baggage claim center and they gave me travel credit but will not be responsible for the cost of a,,2/17/2015 11:46,"Boston, MA",Greenland
5.69523e+17,1,1.0,,,Delta,,burke_dori,,0,@JetBlue have a cpap machine for sleep apnea. Is this OK to carry on if I also have a small bag for clothes?,,2/22/2015 7:42,,
5.69986e+17,0,1.0,Late Flight,0.6641,US Airways,,jasemccarty,,0,@USAirways patience is what my connecting flight will need. Why do you guys do this to me every time I travel? Every. Single. Time.,,2/23/2015 14:22,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
5.68801e+17,0,0.6883,Late Flight,0.6883,Delta,,KBeckwithDane,,0,@JetBlue 290 to Boston,,2/20/2015 7:56,,
5.70294e+17,0,1.0,Customer Service Issue,1.0,United,,nate2482,,0,"@United the internet is a great thing.  I am emailing executives in your company, maybe they will respond to me in a timely manner.",,2/24/2015 10:47,"Parkersburg, WV",Eastern Time (US & Canada)
5.6995e+17,0,1.0,Customer Service Issue,1.0,United,,KateRChrisman,,0,@united Nope - still no one helped me.  Giving up on united. #badservice,,2/23/2015 12:02,"Oakland, CA",
5.69804e+17,0,1.0,Customer Service Issue,1.0,American,,flemmingerin,,0,"@AmericanAir @loganex except if you call now you'll get the same message. Trust me, I've tried.",,2/23/2015 2:22,San Diego,
5.6968e+17,0,1.0,Customer Service Issue,1.0,American,,LBernieMeyer,,0,@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.,,2/22/2015 18:08,,
5.6781e+17,0,1.0,Customer Service Issue,0.7012,Virgin America,,wtcgroup,,0,@VirginAmerica Man of steel flies to more cities though...and with more frequency too.,,2/17/2015 14:17,SF Bay Area/ Las Vegas,
5.70166e+17,1,0.6596,,0.0,American,,sannimaarit,,0,"@AmericanAir We did talk with Delta for about hour over phone, and I got a number from Delta that they asked to give to AA, which I did.",,2/24/2015 2:19,Finn between Detroit & Toledo,Helsinki
5.70066e+17,0,1.0,Flight Attendant Complaints,0.3819,United,,Greg_Mueller,,0,"@united Why tell us flight is delayed, then tell us it's on time again with 20 min to spare? Don't say it's delayed unless you're sure!","[33.9411179, -118.3972405]",2/23/2015 19:43,"Hermosa Beach, CA",Pacific Time (US & Canada)
5.69897e+17,0,0.7063,Customer Service Issue,0.3666,American,,takingthekids,,0,@AmericanAir don't see response!,,2/23/2015 8:28,New England ,Quito
5.67865e+17,1,1.0,,,Southwest,,benjikuriakose,,0,"@SouthwestAir still haven't been able to get through, thanks for responding",,2/17/2015 17:57,"FL, US of A",Eastern Time (US & Canada)
5.70079e+17,2,0.688,,0.0,United,,luke_mcintosh68,,0,@united man I can't wait to book my ticket now! Thanks JP you're a life sabe,,2/23/2015 20:32,Colorado,
5.69938e+17,2,1.0,,,American,,CliffordGries,,0,@AmericanAir My father loved working for you as well as PanAm,,2/23/2015 11:11,"Phoenix, AZ",Arizona
5.68308e+17,2,0.3394,,0.0,Southwest,,NumbersDnt_Lie,,0,@SouthwestAir y'all the real MVP with these prices...,,2/18/2015 23:16,"601,303,404,✈️ 400Blk",Mountain Time (US & Canada)
5.69879e+17,0,1.0,Customer Service Issue,0.6593,American,,AlessandroDToro,,0,"@AmericanAir Supervisor M.Robinson just served a lot of attitude, Cancelled Flighted my flight out of spite, then put me back on on #crazybitch",,2/23/2015 7:16,Los Angeles,Alaska
5.69346e+17,0,0.6809,Cancelled Flight,0.6809,United,,kimbatronic,,0,@united do you expect to Cancelled Flight flights out of @DENAirport tomorrow morning given the storm?,,2/21/2015 19:59,San Francisco,Pacific Time (US & Canada)
5.69525e+17,0,1.0,Customer Service Issue,0.6703,US Airways,,ClaudOakeshott,,0,@USAirways you can't control the weather but you can control customer service. Without luggage for 24 hours & still yet to speak to a human.,,2/22/2015 7:53,Washington DC,
5.69851e+17,0,1.0,Late Flight,1.0,United,,MrEschatologist,,0,@united Making sure your flights aren't delayed due to poor maintenance would be a start.,,2/23/2015 5:28,"Arlington, VA",
5.69178e+17,2,1.0,,,Delta,,jaredmooreski,,0,@JetBlue ok thank you for the quick response JetBlue still the best comp,,2/21/2015 8:52,,
5.6863e+17,0,1.0,Bad Flight,1.0,Southwest,,ViroSciCollie,,0,"@SouthwestAir my sinuses had to contend with two painful landings rather than one, and we missed a preregistration window. Beyond frustrated","[32.8405223, -96.8149248]",2/19/2015 20:34,"New York, NY",Eastern Time (US & Canada)
5.70291e+17,0,0.6721,Late Flight,0.6721,US Airways,,AshleyKAtherton,,0,@USAirways standby so far for two of us. With snow storm hitting Iowa tomorrow we could be stuck here for two days.,,2/24/2015 10:34,,Central Time (US & Canada)
5.6964e+17,0,1.0,Can't Tell,0.6596,United,,DRVerges,,0,@united that I would get on early enough to not have to green tag. but no go. if not for Otis I would be still sitting at ORD,,2/22/2015 15:29,Chicago,Central Time (US & Canada)
5.68996e+17,0,1.0,Late Flight,1.0,Delta,,cindydavis_,,0,"@JetBlue flight 672 delayed from 9:30 to 11:47 now, still sitting on runway over 15 minutes so far. Air travel at its best.",,2/20/2015 20:48,New York,Atlantic Time (Canada)
5.69968e+17,0,1.0,Customer Service Issue,0.6805,US Airways,,ElmiraBudMan,,0,@USAirways if you actually cared about what you did it would be one thing. Sounds like you don't like being told how lousy your service is.,,2/23/2015 13:11,Does it really matter,
5.68208e+17,1,1.0,,,United,,stylistadvocate,,0,@united what happened to flight status map? It was so cool..,,2/18/2015 16:38,"Ratner Companies, Hair Cuttery",Eastern Time (US & Canada)
5.68984e+17,2,1.0,,,Delta,,FerrisSalameh,,0,@JetBlue thank you,"[40.7171667, -73.96415608]",2/20/2015 20:03,"Brooklyn, NY",Eastern Time (US & Canada)
5.6923e+17,0,1.0,Cancelled Flight,0.6452,Virgin America,,aaronkurlander,,0,"@VirginAmerica why Cancelled Flight flight VX413? One sec its delayed, on my to airport, the next its Cancelled Flightled?Gonna email or call me to reschedule?",,2/21/2015 12:18,"New York, NY",Eastern Time (US & Canada)
5.67872e+17,0,1.0,Late Flight,0.6675,Delta,,Trufflebaby2,,0,@JetBlue they couldn't do it sun then it was supposed to be mon after 6pm then today from 11 to 3 then from 6 to 8,,2/17/2015 18:22,,
5.68806e+17,0,1.0,Can't Tell,0.3404,United,,katieclaytonn,,0,"@united yea, a refund. Your airline ruined our trip.",,2/20/2015 8:15,,Central Time (US & Canada)
5.70224e+17,0,1.0,Late Flight,0.6446,American,,beantownmatty,,0,"@AmericanAir flight AA1119, cx to AA157. Killing my layover, still wanting breakfast. I'm hungry! Get me to DFW!",,2/24/2015 6:08,"iPhone: 37.621227,-122.386002",Eastern Time (US & Canada)
5.70196e+17,0,1.0,Can't Tell,0.678,US Airways,,ucbearcatdad,,0,"@USAirways , since jan 22 have been on 10 flights. Why the disrespect in CLT, flt #2063 at 2:50pm on 18feb to DCA? just asked herba question",,2/24/2015 4:19,,
5.70105e+17,0,0.6667,Customer Service Issue,0.3542,United,,Meyer47,,0,@united what is that going to do for you? Nothing just like you always do,,2/23/2015 22:15,Iowa,
5.68625e+17,0,1.0,Customer Service Issue,1.0,Delta,,janeeats,,0,@jetblue we never received that $15 credit for inoperable tv's on our SFO > JFK flight 2 weeks ago. never got an email...,,2/19/2015 20:16,"Brooklyn, NY",Central Time (US & Canada)
5.6777e+17,1,0.6434,,,Southwest,,bebeabramson,,1,"@SouthwestAir we desparately need yall to make a nonstop BNA-> TUL! Cmon it'll be popular. 😄 (right, @annebevi @PaulBev1  @MikeAbramson??)",,2/17/2015 11:37,,Central Time (US & Canada)
5.6842e+17,0,1.0,Customer Service Issue,1.0,Delta,,yippersNY,,0,@JetBlue I have been on phone with rep for over 30 min and was transferred after asking not to be. She was the worse rep I ever had,,2/19/2015 6:43,,
5.70058e+17,0,1.0,Damaged Luggage,1.0,United,,throthra,,0,@united I received my luggage that also looked to be left in the snow when I arrived. I'm asking for all 50 people to be refunded.,,2/23/2015 19:08,,
5.69655e+17,0,1.0,Bad Flight,0.3363,American,,point_princess,,0,@AmericanAir any idea what's up with flight AA3181?,,2/22/2015 16:28,"Ann Arbor, MI",
5.68861e+17,1,0.68,,0.0,US Airways,,exilauren,,0,"@USAirways sure, just DM'ed you.",,2/20/2015 11:54,"Washington, DC via Boston",Central Time (US & Canada)
5.69987e+17,1,0.6637,,0.0,US Airways,,jasemccarty,,0,"@USAirways also, can you explain why, when I checked in, on the US Airways site, & picked ""Standby for 1st"" I was not put on the list?",,2/23/2015 14:28,BTR/DCA/IAD/MSY - etc,Central Time (US & Canada)
5.69656e+17,0,1.0,Can't Tell,0.6735,US Airways,,JK47theweapon,,1,@USAirways You suck in Philadelphia.  Let us off this plane! #phl,,2/22/2015 16:32,Philly Area,Eastern Time (US & Canada)
5.67732e+17,1,0.6785,,,Southwest,,challemann,,0,"@SouthwestAir Got it, thanks. Any insight into what will happen tomorrow?",,2/17/2015 9:08,New York,Eastern Time (US & Canada)
5.68551e+17,0,0.6694,Late Flight,0.3779,Delta,,MsBooya,,0,@JetBlue can you give me an update on flight 1684 MCO->JFK? They're saying mechanical issues but will not disclose what they are...,,2/19/2015 15:22,,
5.68436e+17,0,0.6998,Flight Booking Problems,0.3563,Southwest,,HisBoots,,0,"@SouthwestAir used to exclusively fly SW, but Late Flightly, direct flights & cheaper costs have me switched. 😔 why...so... few...direct...flights?",,2/19/2015 7:45,Live Free or Die ,Eastern Time (US & Canada)
5.69499e+17,0,0.6939,Cancelled Flight,0.3469,United,,BenHabbel,,0,@united - you rebooked me to UA1764 after UA 3883 was Cancelled Flightled. I paid for first class ticket - but new seat is 38E. Can you please fix!,,2/22/2015 6:10,New York City,Pacific Time (US & Canada)
5.69036e+17,2,0.6742,,,Delta,,traciglee,,0,"@JetBlue 162, SMF to JFK!",,2/20/2015 23:30,"New York, NY",Eastern Time (US & Canada)
5.68464e+17,2,1.0,,,Delta,,305Josec,,0,"@JetBlue be flying soon to NYC on your airline, of all airlines I've flown you're still #1 to me 😊😊😊✈️✈️✈️",,2/19/2015 9:37,"Miami, Florida",
5.70002e+17,1,1.0,,,Delta,,NewsTalkFm989,,0,@JetBlue? | RT @WMCActionNews5: New airline expected to make its way to MEM http://t.co/Gbd5R1OlSI,,2/23/2015 15:25,Memphis (901-683-0989),Central Time (US & Canada)
5.69287e+17,0,1.0,Customer Service Issue,0.6821,Southwest,,cleordz,,0,.@SouthwestAir  I finally hung up after 2 hours and was not able to get the flight I needed. #stuckintampa 😞,,2/21/2015 16:05,"Washington, DC/Austin, Texas",
5.69253e+17,0,1.0,Bad Flight,0.6563,United,,MeganStorey415,,0,@united please. You moved my seats and lost my upgrade. I had seat 20L. I have a ticket in my hand for 20L,,2/21/2015 13:50,,
5.69846e+17,0,1.0,Customer Service Issue,0.6834,American,,HaileyUrban,,0,@AmericanAir no email no phone call no nothing. You've screwed with my flight and my family/Friends flights. You Cancelled Flighted reservations for,,2/23/2015 5:08,,Alaska
5.69513e+17,0,1.0,Late Flight,1.0,United,,KapuriaMd,,0,"@united : flight delayed by 24 hours, lost my wallet, have no money to eat or sleep yet your representatives will not help.#unitedsucks",,2/22/2015 7:03,,
5.70206e+17,2,1.0,,,American,,barrysterling,,0,@AmericanAir excellent!  Love you guys!  If it is first class I'll hug ya'll!  See you shortly!,,2/24/2015 4:57,Texas,Central Time (US & Canada)
5.70214e+17,1,0.6439,,,Delta,,sflcn,,1,@JetBlue Offering Special Fares to @GoPureGrenada @discovergrenada http://t.co/MBcEhCSZX3 @CaribbeJan @islandexpert http://t.co/2Zm4jkAlZl,,2/24/2015 5:28,South Florida,Eastern Time (US & Canada)
5.69532e+17,0,1.0,Late Flight,1.0,United,,ajbohman,,0,@united you guys are horrible! First we get stuck in the snow for a hr in ewr now sitting in cmh saying it could be 30min for a gate,,2/22/2015 8:20,Irving Texas,
5.69207e+17,0,1.0,Cancelled Flight,0.6885,Southwest,,Jason_Penix,,0,"@SouthwestAir I'm upset because we were lied to. Was told ice on runway, but EVERY other carrier was able to fly. Airport confirmed no ice!",,2/21/2015 10:48,Indiana...Our Indiana,Eastern Time (US & Canada)
5.70039e+17,0,1.0,Late Flight,0.6827,American,,archetype_snypo,,0,@AmericanAir Flight 3487 delayed 1 hour because of pilots? I spend 5+ hours on the phone just to get an EP agent on the phone now this?,,2/23/2015 17:53,,
5.70015e+17,2,0.3449,,0.0,US Airways,,maria_sangria,,0,@USAirways Thanks! Sent you DM re: baggage issues.,,2/23/2015 16:19,,Mountain Time (US & Canada)
5.69699e+17,0,0.6765,Flight Booking Problems,0.6765,American,,kathyjazztx,,0,"@AmericanAir and it gets better...other passengers rebooked direct on other airlines. #whereisthelove 
#whybeAAFF?",,2/22/2015 19:23,,
5.70082e+17,0,0.6898,Customer Service Issue,0.6898,US Airways,,chuckbaker5,,0,@USAirways not yet. But we will see shortly.,,2/23/2015 20:46,,
5.67829e+17,0,1.0,Late Flight,1.0,Southwest,,bfree007,,0,@SouthwestAir @poisonpill76 im in same boat.. 8am flight to Jacksonville... Get me out of here!!,,2/17/2015 15:31,"Nashville,TN",
5.6855e+17,0,1.0,Customer Service Issue,0.3492,US Airways,,malcolm_clement,,0,"@USAirways flight 500 out of Seattle has 10,000lbs too much fuel and no water for the lavoratories. Nice job guys - est 40min behind now",,2/19/2015 15:17,Seattle,Alaska
5.69938e+17,0,0.6506,Can't Tell,0.3535,United,,Austin_Grisham,,0,@united Woke up to notification- flight moved 1.5 hrs early. Barely made flight then 3 hrs layover in SFO - wanted to hop on earlier option,,2/23/2015 11:12,PDX,Alaska
5.68587e+17,0,1.0,Can't Tell,0.6848,Southwest,,bfitnbfab,,0,@SouthwestAir Your #Android Wi-Fi experience is terrible! $8 is a ripoff! I can't get to @NASCAR or MRN for @DISupdates #BudweiserDuels,,2/19/2015 17:46,"Philadelphia, PA",Eastern Time (US & Canada)
5.68219e+17,1,0.6701,,0.0,Delta,,msitver,,0,@JetBlue There's a large family of birds inside T5. Are they fed? Are they there for a purpose?,"[0.0, 0.0]",2/18/2015 17:20,"New York, New York",Eastern Time (US & Canada)
5.70008e+17,0,1.0,Lost Luggage,0.6941,US Airways,,Gregm528,,1,"@USAirways @Gregm528 well there is certainly nothing happening ""in front"" of the scenes. #Noaccountability  #disappointing",,2/23/2015 15:50,NY,Eastern Time (US & Canada)
5.68047e+17,0,1.0,Can't Tell,0.6632,United,,OwlyJulie,,0,@united this is getting ridiculous. Now we're missing our connection.,,2/18/2015 5:59,"Ottawa, Canada",Eastern Time (US & Canada)
5.68631e+17,2,1.0,,,Delta,,BorjaAngoitia1,,0,"@JetBlue Great Thank you, lets hope so! Could you please notify me if flight 2302 leaves JFK? Thank you again",,2/19/2015 20:40,,
5.6786e+17,0,1.0,Flight Attendant Complaints,0.3394,US Airways,,PastorMRobinson,,0,@USAirways I'm amazed at the lack of communication with the passengers.,,2/17/2015 17:37,Lexington,Central Time (US & Canada)
5.70051e+17,1,1.0,,,Southwest,,maximusKP,,0,@SouthwestAir if I am enrolled in the ATL companion pass offer and booked 3 flights already before May 17 when can I start using the pass?,,2/23/2015 18:40,ATL,Eastern Time (US & Canada)
5.69354e+17,0,1.0,Lost Luggage,1.0,United,,Soniascrocchi15,,1,@united i will never fly with you again. i went on vacation this week and you lost my bags both ways. now i have no clothes. thankyou,,2/21/2015 20:31,,
5.67771e+17,1,0.6667,,0.0,Delta,,LyndsaySignor,,0,"@JetBlue i'm getting info from the website, but needing to check it and the alerts would be much more beneficial.",,2/17/2015 11:42,New York City,Quito
5.69617e+17,0,1.0,Customer Service Issue,0.6856,United,,BUlizard,,0,@united and I was denied an upgrade because of catering issues??? #poorservice,,2/22/2015 13:57,,
5.70073e+17,2,1.0,,,Southwest,,john_heltemes,,0,@SouthwestAir had a great flight to and from Cabo last week with my family #smoothflight #frequentflyer,,2/23/2015 20:10,,
5.69873e+17,0,1.0,Late Flight,0.672,US Airways,,ConstanceSCHERE,,0,"@USAirways First the pilot was Late Flight, now it's maintenance. This is EXACTLY what happened two weeks ago. Unacceptable.","[39.88116058, -75.24031037]",2/23/2015 6:55,"Boston, MA",Atlantic Time (Canada)
5.68527e+17,0,0.6625,Customer Service Issue,0.3394,Delta,,beantoon,,0,@JetBlue I can probably find some of them. Are the ticket #s on there?,,2/19/2015 13:44,"Plymouth,  MA",
5.69884e+17,0,1.0,Can't Tell,1.0,US Airways,,sydlisterney,,0,@USAirways Strike Three!!! You guys suck!!!,,2/23/2015 7:38,babynole'18,Quito
5.68183e+17,2,1.0,,,Southwest,,Val_Mack,,0,@SouthwestAir thx - fingers crossed they are found.,,2/18/2015 14:59,"Washington, DC",Eastern Time (US & Canada)
5.70011e+17,1,0.6799,,,Virgin America,,vacations7,,0,@VirginAmerica  DREAM http://t.co/oA2dRfAoQ2 http://t.co/lWWdAc2kHx,,2/23/2015 16:04,Turks and caicos,
5.67766e+17,0,1.0,Late Flight,0.7139,United,,conlach,,0,"@united I'm not this person, but I've been sitting in Denver for three hours and all I want to do is get on a plane. Please let me go home.",,2/17/2015 11:23,"Bozeman, Montana",Central Time (US & Canada)
5.69943e+17,0,1.0,Late Flight,1.0,US Airways,,KingFilson,,0,@USAirways my flight is delayed so I missed my connecting flight. Stuck in Philadelphia over night and no hotel voucher? Thanks for nothing,,2/23/2015 11:34,,Central Time (US & Canada)
5.68056e+17,0,0.6591,Flight Attendant Complaints,0.3409,Southwest,,sms0823,,0,@SouthwestAir please let those with nothing in overhead bins to exit first. Fly a lot and only bring purse. Tired of running for connection,,2/18/2015 6:33,,
5.69641e+17,0,0.6403,longlines,0.6403,US Airways,,DPodgorny,,0,@USAirways What is happening at Reagan Airport DCA? Long lines and four people working checkIn! #unhappy #DCA,,2/22/2015 15:31,,Quito
5.70017e+17,0,1.0,Customer Service Issue,1.0,Southwest,,EllenMalloy,,0,@SouthwestAir would someone please DM me the customer relations number. The website has only customer service.,,2/23/2015 16:28,Chicago,
5.69883e+17,1,0.6692,,0.0,Southwest,,matthewebel,,0,@SouthwestAir Can you equip a 737 with flamethrowers and a snow plow?,,2/23/2015 7:32,"Boston, MA",Central Time (US & Canada)
5.69877e+17,1,1.0,,,American,,mdf2377,,0,@AmericanAir @Delta @VirginAtlantic I need a vacation from all this ice! http://t.co/45kTsSK18J,,2/23/2015 7:09,usa,
5.67734e+17,0,1.0,Customer Service Issue,0.6836,Southwest,,Loley9,,0,"@SouthwestAir been on hold for over an hour.....not cool, you guys.",,2/17/2015 9:13,"Dallas, TX",Central Time (US & Canada)
5.67723e+17,2,0.6834,,,Southwest,,christooma,,0,@SouthwestAir finally!,,2/17/2015 8:31,"Nashville, TN",Central Time (US & Canada)
5.7008e+17,0,0.6648,Cancelled Flight,0.6648,American,,SarahFoglia,,0,@AmericanAir My sister just received a call that her trip Wednesday (flts 2348/3499) was Cancelled Flightled and resched to next day. Why?,,2/23/2015 20:36,"Tampa, Florida",Quito
5.69995e+17,1,0.6701,,0.0,Delta,,MALTSCHLITZMANN,,0,@JetBlue @weepysweetmonty i heard youre planning on letting people fly in the overhead compartments. why would you do that?,,2/23/2015 14:58,,Eastern Time (US & Canada)
5.6813e+17,0,1.0,Late Flight,0.3557,United,,theo,,1,@united Just had the worst experience ever flying with you,,2/18/2015 11:28,São Paulo / Brasil,Brasilia
5.67812e+17,0,1.0,Customer Service Issue,0.6317,United,,MelodyKho,,0,@united No. The entire problem here is that I was never sent anything via email and only given a Flight Booking Problems number over the phone.,,2/17/2015 14:25,"NYC, Toronto ",Quito
5.69596e+17,0,1.0,Late Flight,1.0,American,,billyrobbinscsp,,0,@AmericanAir half hour Late Flight leaving DFW...no attempt at an explanation,,2/22/2015 12:35,,Central Time (US & Canada)
5.69718e+17,0,1.0,Customer Service Issue,0.6795,American,,brooklynbrood,,0,"@AmericanAir our ft 1261 TUS/DFW (w/cx to LGA) tomorrow Cancelled Flighted,  4 hrs so far waiting for call back. What should we do? Need to get to nyc","[40.67072447, -73.97727422]",2/22/2015 20:40,"Brooklyn, NY",Eastern Time (US & Canada)
5.70087e+17,0,0.6978,Cancelled Flight,0.3674,American,,GarrettBogar,,0,"@AmericanAir $600 Late Flightr, 2 complete itinerary changes, and lost work and time, but yeah ""I"" got it rebooked",,2/23/2015 21:06,,
5.69942e+17,0,1.0,Late Flight,1.0,American,,ebaska225,,0,@AmericanAir are flights leaving Dallas right now? In Maui trying to figure out how delayed flight 7 is going to be,,2/23/2015 11:29,,
5.70279e+17,0,1.0,Cancelled Flight,1.0,American,,SusieBarre,,0,@AmericanAir my flight 386 from Jacksonville fl to Dallas is showing Cancelled Flightled. What is going on?  Am I rebooked on another flight?,,2/24/2015 9:48,,
5.70115e+17,0,0.7148,Customer Service Issue,0.3889,American,,uneek1908,,0,@AmericanAir I understand that but I'm hoping I can rectify this in advance. I would call but I am in AUH. I just need my one checked bag.,,2/23/2015 22:57,The Great State of TEXAS,Central Time (US & Canada)
5.69845e+17,0,1.0,Cancelled Flight,1.0,American,,CPalcisco,,0,@AmericanAir  help. Flight to Dallas was Cancelled Flightled this morning from cle. on hold for  3 hours. Need to be booked on next flight out.,,2/23/2015 5:03,,
5.70107e+17,0,0.6632,Lost Luggage,0.6632,United,,mortgagesbycoop,,0,@united okay ase24766m. Find our luggage.,,2/23/2015 22:23,New Jersey,
5.70026e+17,1,1.0,,,American,,lizzybethc,,0,"@AmericanAir the dinner and called me ""hon"". Not the service I would expect from 1st class.  #disappointed",,2/23/2015 17:01,"Seattle, WA",America/Los_Angeles
5.68416e+17,0,1.0,Lost Luggage,1.0,United,,Brennej,,0,@united - That time when I spent a night trying to sleep in a toddler bed at the airport Ramada without my luggage you kidnapped #furious,,2/19/2015 6:27,,
5.69512e+17,0,0.6477,Late Flight,0.6477,Delta,,candygrrl2001,,0,"@JetBlue  hmmm it says im following you. We just got de-iced, but still haning around for the runway to clear..",,2/22/2015 6:59,,
5.68519e+17,1,1.0,,,Southwest,,MikeWJZ,,1,@SouthwestAir Pres/CEO Gary Kelly at #TheRoFo addressing 2000 of his BWI based employees. @cbsbaltimore http://t.co/OI32uq2tTZ,"[39.28859449, -76.61832385]",2/19/2015 13:15,schuhm@wjz.com,Eastern Time (US & Canada)
5.69569e+17,0,1.0,Bad Flight,0.66,Delta,,yogadeals,,0,@JetBlue also not have food available even for purchase is quite shocking since this is a 5 hour international flight.,,2/22/2015 10:46,nyc,Mountain Time (US & Canada)
5.69602e+17,0,1.0,Customer Service Issue,1.0,American,,rakugojon,,0,@AmericanAir tried ringing but told me to try again Late Flightr. I'm supposed to be leaving in an hour...,,2/22/2015 12:57,San Francisco,London
5.70047e+17,0,1.0,Late Flight,0.7192,American,,vickyyp__,,0,@AmericanAir I was suppose to be in FL 4 hours ago. And I'm not. I've been waiting for hours this is just ridiculous,"[41.95627333, -87.87860345]",2/23/2015 18:24,,Alaska
5.69622e+17,0,1.0,Customer Service Issue,0.6368,American,,TemlyLouise,,0,"@AmericanAir flight 2470 tomorrow, have no idea if we've been rescheduled and can't fix online? Have to talk to an agent yet no one answers?",,2/22/2015 14:18,,Quito
5.70178e+17,0,0.6868,Lost Luggage,0.3807,American,,CamaroGuySteve,,0,"@AmericanAir yes it is in Dulles and I need it delivered to the Embassy Suites in Herndon, VA. I'm still in Chicago from the fiasco in LAX",,2/24/2015 3:05,,
5.68806e+17,0,1.0,Late Flight,1.0,United,,caitlingshaw,,0,"@united thanks for delaying our flight for an hour, missing our connecting flight and terrible customer service. #neveragain #vacation",,2/20/2015 8:13,"Columbus, Ohio",Eastern Time (US & Canada)
5.69528e+17,2,0.66,,,Delta,,SMHillman,,0,"@JetBlue if I had my tux, it'd be a date! #UMosaicMeCrazy http://t.co/hap4gboSTU",,2/22/2015 8:03,"New York, NY",Eastern Time (US & Canada)
5.68153e+17,2,0.6771,,,United,,kennykhlee,,0,@united thank you!,,2/18/2015 12:59,San Francisco,Pacific Time (US & Canada)
5.68149e+17,0,0.6876,Can't Tell,0.6876,Virgin America,,HuntTreadwell,,0,@VirginAmerica all crap channels which is why I pay to watch UK tv,,2/18/2015 12:42,,
5.69589e+17,2,1.0,,,Southwest,,TheDarrenHickey,,0,@SouthwestAir Just watched crew on flight 380 help elderly lady off plane...#firstclass,"[33.4338494, -111.9963312]",2/22/2015 12:07,Indianapolis,Eastern Time (US & Canada)
5.6879e+17,1,0.6266,,,US Airways,,Peter_D_Ahern,,0,@USAirways made it.. Never ran so fast in my life,,2/20/2015 7:12,,
5.67728e+17,0,1.0,Customer Service Issue,0.3596,US Airways,,TheTaxDiva,,0,@USAirways I did and it's been a disaster. You had me sitting on the runway only to bring the plane back to the gate smh,,2/17/2015 8:52,MiamiHoustonDCHouston,Central Time (US & Canada)
5.7005e+17,1,0.6702,,0.0,United,,AndyA3,,0,@united the aircraft closest to gate was for the other flight and the one closest to our gate was going to Chicago.,,2/23/2015 18:39,San Francisco,Pacific Time (US & Canada)
5.69949e+17,0,0.6417,Late Flight,0.3384,US Airways,,thomashoward88,,0,@USAirways US 728/Feb 21 Kim Y says: leaving on 15 minutes once paperwork is done. Wheels up ~ 1.5 hours Late Flightr.,,2/23/2015 11:58,,
5.69272e+17,1,0.6651,,0.0,United,,BekeAbe,,0,@united can I get your service desk # at IAD?,,2/21/2015 15:04,Gooner,Eastern Time (US & Canada)
5.70001e+17,2,0.6714,,,Delta,,DatingRev,,0,"@JetBlue Well, thankfully they've got a nice food court here...When will an update be posted?",,2/23/2015 15:24,"Los Angeles, CA",Eastern Time (US & Canada)
5.69891e+17,0,0.6925,Late Flight,0.3521,Virgin America,,mrmichaellay,,0,@virginamerica how's a direct flight FLL->SFO have unexpected layover in Vegas 4 fuel yet peeps next to me bought for Vegas flight. #sneaky,"[0.0, 0.0]",2/23/2015 8:08,Floridian from Cincinnati ,Eastern Time (US & Canada)
5.69593e+17,1,1.0,,,United,,AbbieBjugstad,,0,@united Do you have Bereavement discount on airfare as my grandfather just passed and need to attend his funeral this week.,,2/22/2015 12:20,,
5.70097e+17,0,1.0,Can't Tell,1.0,United,,mbarnas,,0,@united airlines is the absolute worst. They have no idea what they are doing. #neveragain #UnitedAirlines,"[32.86680572, -80.01338439]",2/23/2015 21:43,"Rochester, NY",Eastern Time (US & Canada)
5.69939e+17,2,1.0,,,American,,Lvalenzuela14,,0,@AmericanAir thanks!,"[0.0, 0.0]",2/23/2015 11:16,Chile,
5.69672e+17,0,0.6762,Bad Flight,0.3685,American,,nrosenb1,,0,@AmericanAir I can't choose a seat online because I booked on @priceline ??? #SMH,,2/22/2015 17:37,,
5.69418e+17,0,1.0,Customer Service Issue,1.0,United,,Whosgunz,,0,@united you're customer service is unbelievably bad. Abysmal. I've been on the phone for well over 2hrs tonight. Hung up on by yr ppl 3x.,,2/22/2015 0:47,,
5.69846e+17,2,1.0,,,American,,LisaMitchL,,0,@AmericanAir thank you for doing the best you could to get me rebooked. Agent on phone & addtl resolution on DM was very much appreciated.,,2/23/2015 5:08,Indianapolis,Eastern Time (US & Canada)
5.68232e+17,0,1.0,Customer Service Issue,1.0,United,,TheMouthLAKings,,0,@united negative. Done wasting time with amateurs at customer service. Thanks for at least offering.,,2/18/2015 18:12,"Q's, Staples Center",Pacific Time (US & Canada)
5.69924e+17,0,1.0,Cancelled Flight,1.0,United,,VictoriaBCToday,,2,"@united Oh, we are sure it's not planned, but it occurs absolutely consistently, it's usually the only YYJ flight that's Cancelled Flightled daily.",,2/23/2015 10:18,Downtown Victoria,Pacific Time (US & Canada)
5.6876e+17,0,1.0,Late Flight,0.6563,Delta,,TyrellJourdanA,,0,@JetBlue Well being on time is not going to happen now. Safety does come 1at. Looks like I'll have 2 look 4 another flight now #1stTimeFlyer,,2/20/2015 5:12,The Eastside of the Far Side,Eastern Time (US & Canada)
5.69557e+17,0,0.6837,Can't Tell,0.6837,US Airways,,ERHinman,,0,@USAirways No thank you. @AmericanAir was responsive & I found alternate travel home.,,2/22/2015 9:57,"Washington, DC",Eastern Time (US & Canada)
5.69528e+17,0,1.0,Lost Luggage,1.0,US Airways,,VikingJim60,,0,@USAirways 40 minutes in baggage claim and no sign of luggage from our flight. UsAirways- your incompetence is overwhelming,,2/22/2015 8:05,"Doylestown, PA",Eastern Time (US & Canada)
5.69144e+17,0,1.0,Cancelled Flight,1.0,Southwest,,slimbucks23,,0,@SouthwestAir thanks for the Cancelled Flightation today. Only airline that's Cancelled Flighted. Lost a customer today.,,2/21/2015 6:37,"Columbus, Ohio",
5.70282e+17,2,0.673,,0.0,Southwest,,kelsey_rae2011,,0,@SouthwestAir tv stream means I get to spend my flight watching 1999 and 2011 Women's World Cup Finals. #throwback #bestflightever,,2/24/2015 10:01,,
5.68366e+17,0,0.3573,Can't Tell,0.3573,Delta,,JetBlueNews,,0,@JetBlue's CEO battles to appease passengers and Wall Street - @TheVDT http://t.co/h6cE3mWCqj,,2/19/2015 3:05,USA,Sydney
5.69267e+17,0,1.0,Customer Service Issue,1.0,United,,SmallMol,,0,"@united Been on hold on the phone for well over half an hour, waiting to make a reservation change I *wanted* to make online. Help!",,2/21/2015 14:48,A Californian in London,
5.69261e+17,0,1.0,Flight Booking Problems,0.6596,United,,apopnj01,,0,@united u guys did it again changed ages and double booked seats so I had to I've even though I have platinum and the other person none,,2/21/2015 14:23,USA,Eastern Time (US & Canada)
5.67844e+17,2,1.0,,,United,,TroopSwapWife,,0,"@united She met me from customer service at the arrival of flight UA3787 PVD-IAD. Thanks, you guys have really handled this storm!",,2/17/2015 16:33,"Hampton Roads, Virginia",Atlantic Time (Canada)
5.70274e+17,2,1.0,,,American,,treeguy81,,0,@AmericanAir thanks!,,2/24/2015 9:28,Raleigh NC,Quito
5.6972e+17,0,1.0,Can't Tell,0.6589,American,,mjsorci,,0,@AmericanAir I have almost 3 million miles w u so I am loyal to u.  When r u going to reciprocate?  What a joke,,2/22/2015 20:46,,
5.69635e+17,2,1.0,,,American,,ChipAcker,,0,@AmericanAir 1138 got us to LGA safely. Thanks for taking the time to make the plane safe before flying!,,2/22/2015 15:10,"Dallas, TX",Eastern Time (US & Canada)
5.67905e+17,1,0.6714,,0.0,Delta,,bekiweki,,0,@JetBlue That's pretty nice. Are flight credits automatically given after the flight? I also wish there were a lounge I could sleep in.,,2/17/2015 20:35,"Provo, UT",Central Time (US & Canada)
5.68026e+17,0,0.6524,Flight Booking Problems,0.3367,US Airways,,JackLevin12,,0,"@USAirways tell them to get on that, please.",,2/18/2015 4:37,,Quito
5.7024e+17,0,1.0,Lost Luggage,1.0,American,,dianafakhouri,,0,"@AmericanAir No, had already waited an hour for it and wanted to get home.","[0.0, 0.0]",2/24/2015 7:14,"Chicago, IL",Eastern Time (US & Canada)
5.70066e+17,0,1.0,Late Flight,0.697,United,,gregriv,,1,@united  Delay DEN-CLE because they have to manually enter baggage tags? Really? Worst cust service day for this 1ker. #friendlyskies??,,2/23/2015 19:43,"Cleveland, OH",
5.68986e+17,1,0.6667,,0.0,United,,callmekaitxo,,0,@united you need to follow me so I can dm you to give you the info,,2/20/2015 20:12,O H I O,Arizona
5.69701e+17,2,0.7007,,,American,,jwein7,,0,@AmericanAir #AmericanView Sweet Home Chicago http://t.co/J6icLV8DTs,,2/22/2015 19:30,Windy City,Central Time (US & Canada)
5.6977e+17,0,1.0,Cancelled Flight,0.3483,American,,FatiElo,,0,@AmericanAir @robinreda being stuck two days in the airport is not something pretty normal. I am positive you can find a plane to Europe,,2/23/2015 0:04,Londres,Paris
5.7012e+17,0,1.0,Customer Service Issue,1.0,US Airways,,SLKToday,,0,@USAirways it doesn't take 6 days to respond to an already open case!,,2/23/2015 23:17,Manchester,
5.69662e+17,0,1.0,Cancelled Flight,1.0,American,,2tsieRole,,0,@AmericanAir My flight to @dfwairport was Cancelled Flightled. Mess ensued. Please thank the awesome Marcos (Concierge Key @ GRU) for sorting it out!,,2/22/2015 16:55,I'm everywhere.,Brasilia
5.69078e+17,0,0.664,Can't Tell,0.3423,United,,DaRenton,,0,"@united  UA 1706 there is no way a plane ""loses its software"" I believe you decided to do an upgrade...",,2/21/2015 2:17,Colorado,Mountain Time (US & Canada)
5.68527e+17,1,1.0,,,United,,ada_dog,,0,@united @NTrustOpen can i go  #GolfUnited,,2/19/2015 13:47,,
5.69329e+17,0,1.0,Bad Flight,1.0,United,,tarlonious,,0,@united I'd really like to get off of this plane now.,,2/21/2015 18:54,,
5.70268e+17,0,1.0,Late Flight,0.6496,American,,Flora_Lola_NYC,,0,@AmericanAir The issue is the lack of consideration of an announcement made so Late Flight when the gate agent had been there for over an hour.,,2/24/2015 9:03,,Eastern Time (US & Canada)
5.69921e+17,2,1.0,,,Delta,,BXKloosive,,0,@JetBlue thank you. Appreciate that!!,"[41.06865736, -73.70398273]",2/23/2015 10:03,"Bronx, NY",Eastern Time (US & Canada)
5.69514e+17,1,0.6365,,0.0,United,,roryfreeman87,,0,@united with about 25 people trying to get on flights,"[29.98872603, -95.3384666]",2/22/2015 7:08,california,Central Time (US & Canada)
5.68212e+17,0,0.6588,Late Flight,0.6588,US Airways,,unicatfan,,0,@USAirways I was re accommodated for my DSM flight tonight after a delay from Myrtle Beach now the flight to DSM is back on for tonight?,"[35.22604872, -80.93863381]",2/18/2015 16:52,"ÜT: 41.5333,-93.62944",Central Time (US & Canada)
5.69653e+17,0,1.0,Bad Flight,0.3627,American,,Asigottech,,0,"@AmericanAir Kid upset, my staff upset (one accused of stealing fruit!!!!!) mistreatment due to airline policy of an Austic child.",,2/22/2015 16:18,everywhere,Helsinki
5.69629e+17,0,1.0,Flight Attendant Complaints,0.6845,American,,JulianaSheldon,,0,@AmericanAir first my sister had ZERO food in her cross country flight with no type of warning or voucher,,2/22/2015 14:45,"Los Angeles, CA",Pacific Time (US & Canada)
5.68245e+17,1,1.0,,,US Airways,,KBStrauss,,0,@USAirways really!??,,2/18/2015 19:03,New York City,Eastern Time (US & Canada)
5.67935e+17,0,1.0,Flight Booking Problems,0.7135,United,,ImHursty,,0,"@united 3 hrs searching for flts, find 1 on site & can't book the $ offered bc 1 seg isn't really available. #lies #falseadvertising",,2/17/2015 22:34,"San Diego, CA by way of VA",
5.69735e+17,0,1.0,Customer Service Issue,1.0,US Airways,,Alauric_21,,0,@USAirways #usairways lost a passenger today for not upholding their promise of excellent customer service!!!,,2/22/2015 21:45,ImInMiamiBitch,Central Time (US & Canada)
5.69917e+17,0,0.6397,Can't Tell,0.3567,American,,sindhurella67,,0,"@AmericanAir followed. I tried to @USAirways record locator number, gave me an error code","[32.78951797, -96.79891462]",2/23/2015 9:47,,Eastern Time (US & Canada)
5.67906e+17,2,0.3634,,0.0,Southwest,,icehousepenguin,,0,@SouthwestAir hot stewardess flipped me off,,2/17/2015 20:39,"Roseville, California",
5.69612e+17,0,1.0,Late Flight,1.0,American,,macario2,,0,@AmericanAir @macario2 but you are Late Flight again!! Again and again! Where are the crew?,,2/22/2015 13:35,Pocos de Caldas,Brasilia
5.68893e+17,0,1.0,Can't Tell,0.6578,United,,jeeden_1,,0,@united we can't all be american airlines I suppose... http://t.co/0EWj7oKlji,,2/20/2015 13:58,"Purcellville, VA",
5.68192e+17,0,1.0,Can't Tell,0.3635,US Airways,,mma718,,0,@USAirways I don't think I've ever had a us airways flight that went smoothly.,,2/18/2015 15:36,"Queens, New York",
5.67776e+17,2,0.6485,,,Delta,,somekidnamedjon,,0,@JetBlue I would love for you to fly my best friend home to PVD for a weekend. 😊 http://t.co/cH0NmjyMgh,,2/17/2015 12:03,✈️✈️,Eastern Time (US & Canada)
5.6926e+17,0,1.0,Can't Tell,0.6951,United,,jcharvardapp,,0,"@united no bag tagging, led to many people backing up the aisle to front with bags",,2/21/2015 14:17,,Atlantic Time (Canada)
5.69697e+17,1,0.6784,,0.0,American,,JonKohler,,0,"@AmericanAir yea no worries. I'm just going home to Denver. Not your fault, weather sucks bad.",,2/22/2015 19:16,"Denver, CO",Eastern Time (US & Canada)
5.69973e+17,0,1.0,longlines,0.3469,American,,Itoe20,,0,"@AmericanAir AA1675 now that the airplane has been sitting here for over 24 hrs,there are mechanical problems.BTW,the AA desk is unorganized",,2/23/2015 13:31,DFW,Central Time (US & Canada)
5.68821e+17,1,1.0,,,Delta,,SaharaSams,,0,@JetBlue Challenge accepted. First 5 crew members to send pics in the chairs get FREE tickets to visit us. #wager #IsItSummerYet,"[0.0, 0.0]",2/20/2015 9:14,"West Berlin, NJ",Eastern Time (US & Canada)
5.68496e+17,1,1.0,,,Southwest,,ravulapati,,0,@SouthwestAir 4467 and 152 on 2/25 and 503 and 25 on 2/26th.,,2/19/2015 11:41,"Round Rock, TX",Hawaii
5.6977e+17,0,1.0,Customer Service Issue,1.0,American,,jaxtonypiper,,0,@AmericanAir FINALLY called me back... BUT HASN'T SPOKEN TO ME.  Like the worst prank call EVER!!,,2/23/2015 0:03,Arkansas,Central Time (US & Canada)
5.68621e+17,2,0.6484,,,Southwest,,geekstiel,,0,@SouthwestAir I would love to go to the Atlanta show ♥️,,2/19/2015 20:01,,Atlantic Time (Canada)
5.69647e+17,0,0.709,Customer Service Issue,0.709,US Airways,,tank_martell,,0,@USAirways been on hold for over and hour now.,,2/22/2015 15:57,"Beaufort, SC",Eastern Time (US & Canada)
5.68849e+17,0,1.0,Late Flight,0.3763,United,,PFcurator,,1,@united I booked and paid for a flight to get me to Denver at a specific time for a meeting. You failed... It wasn't caused by weather,,2/20/2015 11:05,,
5.67815e+17,2,1.0,,,Virgin America,,mynejas,,0,@VirginAmerica I love the dancing little richard. cool beans.,,2/17/2015 14:36,"Oakland, CA",Pacific Time (US & Canada)
5.68076e+17,2,1.0,,,Southwest,,jenicalindy,,0,"@SouthwestAir OH MY GOSH SERIOUSLY?! you just made my day, week, year!!! No one will appreciate this more than me!!!",,2/18/2015 7:54,"Salt Lake City, UT",
5.68507e+17,0,1.0,Late Flight,0.3439,US Airways,,smokesuvm,,0,@USAirways WTF is going on with the 1:30 from DC to BOS? Twice we go back back to the gate after leaving for the runway? Total BS.,,2/19/2015 12:25,,
5.69619e+17,0,1.0,Cancelled Flight,0.3393,United,,kaf_silva,,0,@united I have to go back home! I have to use what the company has available. But it's unfair to stay more than 24 h traveling,,2/22/2015 14:04,,
5.7026e+17,0,1.0,Can't Tell,0.6834,United,,throthra,,0,"@united well, you can't fix me missing my buddies 30th bday because of negligence but you can attempt to make up for it.",,2/24/2015 8:33,,
5.70046e+17,0,1.0,Flight Booking Problems,0.3505,US Airways,,JustPlain_Jake,,1,@USAirways did a pre schooler develop your app? The thing crashes every single time.,,2/23/2015 18:21,"ÜT: 38.8676126,-77.0831512",Quito
5.6883e+17,1,0.67,,0.0,Delta,,Cindy3015,,0,@JetBlue I'm looking every day just watching for a deal. I have specific dates so fare finder doesn't help me,,2/20/2015 9:49,"Rochester , N.Y",Eastern Time (US & Canada)
5.69302e+17,0,1.0,Late Flight,1.0,United,,tarlonious,,1,@united Nope! I'm on UA 174 that was supposed to leave at 6:47 but are still at the gate. Apparently we are about to pull back and de-ice.,,2/21/2015 17:07,,
5.70291e+17,1,1.0,,,Southwest,,NecroticDoctor,,0,@SouthwestAir Just DMed you my confirmation number.,,2/24/2015 10:36,Trapped in Baltimore.,Atlantic Time (Canada)
5.69962e+17,1,0.6479,,,Delta,,TorriNichelle,,0,“@JetBlue: Our fleet's on fleek. http://t.co/HovuAIsG16” WTF 😂😂😂😂,,2/23/2015 12:47,instagram:Torrinichelle,Pacific Time (US & Canada)
5.67717e+17,0,1.0,Late Flight,0.6947,Southwest,,PorterHaney,,0,@SouthwestAir the last 4 times I've arrived @LASairport our gate has been blocked by a slow to depart plane leading to 30-60 min delays,,2/17/2015 8:09,Las Vegas,Pacific Time (US & Canada)
5.68166e+17,2,0.3419,,0.0,US Airways,,TroyTrudel,,0,@USAirways ok thank you we were told ground delay due to snow.,,2/18/2015 13:52,"ÜT: 42.798909,-71.542817",Central Time (US & Canada)
5.69595e+17,1,0.6767,,0.0,American,,RafaANieves,,0,"@AmericanAir if business class if full but 1st class empty, do you guys upgrade EXP members to 1st?",,2/22/2015 12:31,,Quito
5.68235e+17,0,0.6838,Lost Luggage,0.3419,United,,vina_love,,0,@united yes I have,,2/18/2015 18:24,ny,Quito
5.69865e+17,0,1.0,Customer Service Issue,1.0,American,,randomeshwar,,0,@AmericanAir Filed a PIR with an agent at Indianapolis airport. Unable to pull up information online on your site. Have DMed details.,,2/23/2015 6:21,"Indianapolis, IN",
5.68085e+17,1,1.0,,,Southwest,,thirty_lives,,0,@SouthwestAir my birthday is February 24th which is the date of the imagine dragons in flight concert btw,,2/18/2015 8:28,ʞᴚoʎ   ʍǝu,Eastern Time (US & Canada)
5.70303e+17,2,1.0,,,Southwest,,Shpressyourself,,0,@SouthwestAir love them! Always get the best deals!,,2/24/2015 11:21,,Central Time (US & Canada)
5.69835e+17,1,1.0,,,United,,RioLongacre,,0,@united - Group 2 line gets longer every week. Almost no one left for Groups 3-5 anymore. Time to make Explorer Card Group 3?,,2/23/2015 4:22,"Denver, CO",Eastern Time (US & Canada)
5.70034e+17,2,1.0,,,American,,maryella_green,,0,"@AmericanAir @maryella_green despite the inconvenience, the situation was handled quickly and we appreciate it very much!",,2/23/2015 17:33,Sassy southerner in Chicago,Central Time (US & Canada)
5.67811e+17,1,0.6612,,,Delta,,vincenzolandino,,0,"seriously, I want to work on the JetBlue social team RT @JetBlue: @vincenzolandino http://t.co/eiGaJyzcW2",,2/17/2015 14:19,NYC | CT,Eastern Time (US & Canada)
5.69344e+17,0,1.0,Customer Service Issue,0.6916,US Airways,,realmattberry,,0,@USAirways @AmericanAir how do I get thru on hold over 3 hours ?,,2/21/2015 19:52,NYC,Eastern Time (US & Canada)
5.70039e+17,1,1.0,,,United,,j0rdanj0nes,,0,@united can you assist with current flight status for flt# 1016 out of DFW tomorrow at 6:55am?,,2/23/2015 17:54,Dallas,
5.68991e+17,0,1.0,Late Flight,0.6803,US Airways,,XtianinNYC,,0,@USAirways How dirty does the damn plane have to be to take an hour to get the plane cleaned??? Refund me my miles😡. #wasteoftime #theworst,,2/20/2015 20:28,,Eastern Time (US & Canada)
5.68105e+17,0,1.0,Lost Luggage,1.0,US Airways,,seungminkim,,0,"@USAirways that link is broken. But if it's the online baggage locator, I already tried it and it gave me no useful information.",,2/18/2015 9:48,"Washington, D.C.",Quito
5.68803e+17,1,0.6565,,0.0,United,,dlm_3,,0,@united past,,2/20/2015 8:03,Global,Eastern Time (US & Canada)
5.68943e+17,2,1.0,,,Southwest,,pax7877,,0,"@SouthwestAir Ahah😃💕🎵 That is why
I love SW✈❗(^^)❤",,2/20/2015 17:18,,Hawaii
5.69847e+17,0,1.0,Can't Tell,0.3456,United,,artistanxiety,,0,@united I need assistance. Due to your incompetence I need to reschedule a connection. I will NEVER fly @United again.,,2/23/2015 5:10,Punk is the preacher.,Arizona
5.68525e+17,2,1.0,,,Delta,,kbosspotter,,0,"@JetBlue okie doke! Knowing you, you will fix this ;)",,2/19/2015 13:37,Logan International Airport,Atlantic Time (Canada)
5.69544e+17,0,1.0,Damaged Luggage,0.667,United,,4geiger,,0,“@united: @4geiger It looks like form the photo that something burst out of your luggage. Is this correct? ^JH” always blame the customer,,2/22/2015 9:08,Kingwood,
5.69989e+17,0,1.0,Can't Tell,1.0,United,,eadonjacobs,,0,"@united rarely ceases to amaze...for the worse.  i hope this is the last time i ""have"" to fly with you.",,2/23/2015 14:36,san francisco,Arizona
5.69509e+17,1,1.0,,,Southwest,,kristagermanis,,0,@SouthwestAir What is the best credit card to use/open to get miles with y'all?,,2/22/2015 6:46,"Washington, DC",Eastern Time (US & Canada)
5.69533e+17,0,1.0,Customer Service Issue,1.0,US Airways,,ALfamilyoffour,,0,@USAirways was on the phone for over an hour waiting without an answer. 😩,,2/22/2015 8:24,Alabama,Central Time (US & Canada)
5.68634e+17,0,1.0,Lost Luggage,1.0,Delta,,Who_Knows_Me1,,0,@JetBlue where is our luggage?? Flight 424 has been waiting an hour for bags! #jetblue #poorservice,"[40.64656067, -73.78334045]",2/19/2015 20:49,,
5.69932e+17,2,0.6334,,,Southwest,,lauravelasquez,,0,"@SouthwestAir Thanks for the quick reply!  I travel a lot...but not that much, lol.",,2/23/2015 10:49,"Denver, CO",Eastern Time (US & Canada)
5.69233e+17,0,1.0,Late Flight,0.6402,United,,c4pyro,,0,@united 4 of us are stranded   And flying from New Orleans to Huston tonight and we will be stuck there for two days. Rather fly than wait.,,2/21/2015 12:30,,
5.68849e+17,0,1.0,Cancelled Flight,1.0,United,,PFcurator,,0,@united what I don't understand isn't flight that I paid premium for getting Cancelled Flighted and the best you can do is next available flight...,,2/20/2015 11:04,,
5.69373e+17,0,1.0,Cancelled Flight,1.0,Southwest,,WesHartman01,,0,@SouthwestAir Cancelled Flightled flights and asshole phone support. #worstairline,,2/21/2015 21:47,"San Diego, CA",Pacific Time (US & Canada)
5.68955e+17,0,1.0,Customer Service Issue,1.0,United,,tjny753,,1,@united Yes and that is appreciated but misinformation damages credibility.  You may want to have someone observe in Newark #fwiw,,2/20/2015 18:05,"Elmira, NY",
5.69728e+17,1,0.681,,0.0,American,,iflyplaces,,0,@AmericanAir booked AA3370 departing JFK 2/25/15. It was booked via BA and I want to change my FF# to AA can you do that for me via Twitter?,,2/22/2015 21:19,,Quito
5.68114e+17,0,1.0,Customer Service Issue,0.347,US Airways,,LayneHillesland,,0,"@USAirways that's ok, just know that I'll most likely never book with you again",,2/18/2015 10:25,,
5.68725e+17,0,1.0,Lost Luggage,1.0,United,,dstamberg,,0,@united what is going on with baggage claim in Newark!#tiredandwanttogohome,,2/20/2015 2:54,,
5.70218e+17,2,0.6316,,,Delta,,MikeSmithMedia,,0,@JetBlue Thanks. I'm finding lower fares already on other carriers with direct flights. July 8 - 13.,,2/24/2015 5:47,New York/New Jersey,Eastern Time (US & Canada)
5.70276e+17,1,1.0,,,American,,RobertDwyer,,0,@AmericanAir origin/destination/dates are the same. Going from US Airways connecting flight to AA direct flight. Award is saver level.,,2/24/2015 9:34,"Wellesley, MA",Eastern Time (US & Canada)
5.69221e+17,2,0.6741,,,United,,marynevis,,0,@united I will. Thanks.,,2/21/2015 11:44,"Beautiful Stockton, CA",Pacific Time (US & Canada)
5.69664e+17,0,1.0,Late Flight,1.0,American,,drguzman,,0,@AmericanAir flight 3056 still sitting at DFW waiting for baggage to be loaded,,2/22/2015 17:04,"Springfield, Illinois",Central Time (US & Canada)
5.69693e+17,1,0.6599,,0.0,United,,baftz,,0,@united @baftz rcvd promo if i booked flight silver status would be extended it was not dont have flier that was sent didnt think id need,,2/22/2015 19:01,,
5.69679e+17,0,1.0,Customer Service Issue,1.0,American,,larrylarry,,0,@AmericanAir that's the number I called -it wouldn't let me speak to an agent because of the issues with weather today,,2/22/2015 18:02,Toronto,Eastern Time (US & Canada)
5.69347e+17,0,0.6774,Cancelled Flight,0.3441,Delta,,skydivingblond,,0,@JetBlue thanks! Yes! order me a rum and coke and get me a hotel voucher because the floor and chairs aren't so cushy here...!,,2/21/2015 20:04,new york,
5.68388e+17,0,1.0,Customer Service Issue,0.3499,US Airways,,TomFutureforall,,0,@USAirways just called reservations.  Cannot change just able to put note on res.  Problem is tsa...,,2/19/2015 4:32,,
5.68713e+17,1,0.6387,,,Delta,,JetBlueNews,,0,@JetBlue Airways Hits New 12-Month High at $17.58 (JBLU) - WKRB News http://t.co/XvBjCzlMDA,,2/20/2015 2:05,USA,Sydney
5.681e+17,2,1.0,,,Virgin America,,jtwiegele,,0,@VirginAmerica has the most INCREDIBLE customer service I've ever experienced! So refreshing!,,2/18/2015 9:30,"San Francisco, CA",
5.69277e+17,2,1.0,,,Delta,,JessicaBurack,,0,@JetBlue ok!!! That's super helpful. Thank you. I'll reach out if I have any other questions.,,2/21/2015 15:24,,
5.6946e+17,0,1.0,Cancelled Flight,1.0,United,,greghm88,,0,@united you have Cancelled Flightled my flight UA922 for aircrft maintenance. I'm delayed 10 hours now. What's my refund options?,,2/22/2015 3:31,London,
5.68259e+17,0,1.0,Customer Service Issue,1.0,United,,themkhiggy,,0,@united nothing else from you ^GJ? Where is your customer service?,,2/18/2015 20:00,"Houston, TX",Central Time (US & Canada)
5.70018e+17,2,0.7047,,,Southwest,,_missjoannalee,,0,@SouthwestAir following. Thank you.,"[37.6177248, -122.3913514]",2/23/2015 16:30,Canada,Pacific Time (US & Canada)
5.68959e+17,0,0.6632,Customer Service Issue,0.3368,US Airways,,hrp911,,0,@USAirways Already tried. How about Conf # via DM,,2/20/2015 18:24,Knoxville,Quito
5.69971e+17,0,1.0,Customer Service Issue,0.6633,US Airways,,smaguire2,,0,@USAirways you are supposed to be in the business of belong customers; not humiliating them,,2/23/2015 13:22,,Atlantic Time (Canada)
5.69891e+17,0,1.0,Late Flight,1.0,American,,SarahNThuo,,0,@AmericanAir flight delayed 3 times today due to flight officer. 4333 from pit to ord. 5 hour delay to date. #bademployeeproblem?,,2/23/2015 8:06,,
5.68567e+17,2,0.65,,,United,,changecollab,,0,@united thanks for the reply. I have been in contact with Customer Care to get clarification on this issue.,,2/19/2015 16:25,"Columbus, Ohio",
5.68589e+17,0,1.0,Late Flight,1.0,United,,abecohenj,,0,@united another #DELAYED day. #Delayed outbound. #delayed inbound and now waiting at EWR for a gate to be ready. how is it not ready!??,,2/19/2015 17:52,,Eastern Time (US & Canada)
5.69946e+17,2,1.0,,,American,,Baynhambristol,,0,"@AmericanAir thx, just sent the DM",,2/23/2015 11:46,New York,Hawaii
5.69309e+17,0,1.0,Bad Flight,1.0,United,,damahoff,,0,"@united Additionally, my husband paid for tv service & it stopped working about halfway through the flight.",,2/21/2015 17:32,"Milwaukee, WI",Central Time (US & Canada)
5.6918e+17,1,0.6477,,0.0,United,,29MC29,,0,@united how much does a ski bag cost to check?  Bag contains 1 pair is skis and one pair of poles,,2/21/2015 8:59,,
5.70095e+17,2,1.0,,,United,,The_Playmaker20,,0,@united we just flew with United from AUS (Austin Bergstrom) to Cancun Intl. Best flight ever! The 737's are not too big... Not too small!,,2/23/2015 21:38,,
5.69556e+17,0,1.0,Late Flight,0.6562,US Airways,,mwkriv,,0,"@USAirways overloads small plane with extra baggage and then. Has to take them off... Poor execution #4435, 75 minute delay...","[35.22358885, -80.95061712]",2/22/2015 9:54,,Quito
5.69884e+17,0,1.0,Flight Booking Problems,1.0,US Airways,,adamrdodd,,0,"@USAirways Wife and I flew to Italy recently. Bought tickets via Finnair, flights operated by USAir. Didn't get dividend miles credited.",,2/23/2015 7:36,"Newark, DE",
5.69947e+17,0,0.7021,Customer Service Issue,0.3723,Delta,,patricklundy,,1,"Stop the madness ""@JetBlue: Our fleet's on fleek. http://t.co/Q5a7jtkI5K”",,2/23/2015 11:50,,Eastern Time (US & Canada)
5.69526e+17,0,1.0,Cancelled Flight,0.3511,Delta,,arthurhasher,,0,@JetBlue That's not what I heard. Weather was fine this morning. Flight 136 was circling for some time.Someone forgot to clean the runway.,,2/22/2015 7:55,Long Island - Arizona ,
5.69896e+17,0,1.0,Customer Service Issue,0.6379,American,,_mhertz,,0,"@AmericanAir @united and a complete lack of faith in your companies. It's really a shame that you think telling me ""it's been a challenging""",,2/23/2015 8:24,,Pacific Time (US & Canada)
5.70152e+17,0,0.6469,Can't Tell,0.3371,US Airways,,NoDoubtMom,,0,@USAirways it's not like I'm trying to leave earlier just for fun. I don't want to get stuck in DC if we have bad weather in RDU.,,2/24/2015 1:23,"Durham, NC",Eastern Time (US & Canada)
5.67732e+17,2,0.644,,,Delta,,NMSpedaliere,,0,"@JetBlue she was a phone agent, pls do! Peggy was pleasant, informative and delivered. ⭐️⭐️⭐️⭐️⭐️","[40.78521842, -74.07232899]",2/17/2015 9:06,"Old Greenwich, CT",Eastern Time (US & Canada)
5.68031e+17,0,0.6648,Late Flight,0.3541,US Airways,,mpordes,,0,@USAirways stuck in cae need reFlight Booking Problems for next flight possibly dm for more info,,2/18/2015 4:53,,
5.67747e+17,2,1.0,,,Southwest,,GameDaySweetie,,0,@SouthwestAir always when I fly SW. #loyalRRmember,,2/17/2015 10:04,"Nashville, TN",
5.69512e+17,0,1.0,Cancelled Flight,0.6526,US Airways,,Harrycookiv,,0,@USAirways been on hold 2 hours for a Cancelled Flighted flight. I understand the delay. I don't understand you auto-reFlight Booking Problems me on TUESDAY. HELP!,"[39.52438256, -74.70144898]",2/22/2015 7:00,The Land of Twitter,Mountain Time (US & Canada)
5.6971e+17,0,1.0,Lost Luggage,1.0,United,,crsmoore,,1,@united - Going on 3 days (tomorrow) and I still haven't received my bag from my flight to Toronto. Would love to see some seriousness here.,,2/22/2015 20:08,USA / The World,Eastern Time (US & Canada)
5.6986e+17,0,1.0,Can't Tell,0.378,US Airways,,JKlein126,,4,@USAirways you denied a mom her AM flight because she NEEDED her breast pumping parts on a full flight? Please FIX this ASAP!! #freeflight,,2/23/2015 6:04,,
5.69011e+17,0,0.6765,Customer Service Issue,0.3431,United,,ldellabella,,0,@united that would have been nice earlier  today. Too Late Flight now. I hope.,,2/20/2015 21:49,Cincinnati,
5.6773e+17,0,0.3456,Can't Tell,0.3456,United,,meracross,,0,"@united's first-class #cockup
http://t.co/oh7CFv7DHR",,2/17/2015 9:00,Toronto,Pacific Time (US & Canada)
5.69916e+17,0,1.0,Customer Service Issue,0.6687,American,,RPA_CRE,,0,"@AmericanAir Well if you won't let me handle my reservation/change online, & your Reservation call # hangs up on me wtf do I do?? Bullshit.",,2/23/2015 9:46,,Pacific Time (US & Canada)
5.68774e+17,1,1.0,,,Delta,,NickMarvalous,,0,@JetBlue no. Did not catch his name. I am sure Jason will know.,,2/20/2015 6:07,,
5.6989e+17,0,1.0,Customer Service Issue,1.0,Southwest,,rcymozart,,0,"@SouthwestAir Password reset email is incredibly slow to arrive today. Checked spam folder, too. Web site says a few minutes, but 15? :|",,2/23/2015 8:01,"Redlands, CA",Pacific Time (US & Canada)
5.69524e+17,2,1.0,,,Southwest,,KyleSnyderZ,,0,@SouthwestAir I will say that your customer service has consistently been the very best!!!,"[40.72845228, -80.08224442]",2/22/2015 7:49,Cranberry 16066/Bonita Springs,
5.69144e+17,0,1.0,Cancelled Flight,0.6705,Southwest,,prakashksinha,,0,@SouthwestAir - i needed refund on my Cancelled Flightled flights this morning and had been on hold for more than an hour X 3. what to do?,,2/21/2015 6:37,"43.012983,-78.724003",Eastern Time (US & Canada)
5.69472e+17,2,1.0,,,United,,Patty_Ell,,0,@united @suntoshi I still like you united airlines,,2/22/2015 4:19,Bedford 2015 Plymouth 2019,Eastern Time (US & Canada)
5.69644e+17,2,0.6807,,0.0,Southwest,,cyndibrown327,,0,@SouthwestAir Weather keeps slowing us down. Not your fault. This is the 1st time a Southwest flight of mine was Late Flight so I can't complain :),,2/22/2015 15:46,,Eastern Time (US & Canada)
5.69916e+17,2,0.6594,,0.0,American,,twizda,,0,"@AmericanAir Yay, thanks! Appreciate the help, I know it's NUTS right now with the cold and ice!",,2/23/2015 9:45,,Central Time (US & Canada)
5.69981e+17,0,1.0,Can't Tell,1.0,United,,jasonpblakey,,0,@united first time flying with United. Also last time. #terrible back to @VirginAtlantic for me. #branson #virginatlantic #UnitedAirlines,"[40.69814396, -74.17906717]",2/23/2015 14:04,,London
5.68538e+17,1,0.7028,,0.0,United,,TheKevinDent,,0,@united will I make it with the delay?,,2/19/2015 14:30,Look behind you,Pacific Time (US & Canada)
5.70002e+17,0,1.0,Customer Service Issue,0.662,American,,chagaga2013,,0,@AmericanAir for my delay and you know what I get a we don't credit anybody back a supervisor who cut me off when speaking,"[35.1728241, -89.76989935]",2/23/2015 15:29,new york city,Central Time (US & Canada)
5.6891e+17,1,0.6577,,0.0,US Airways,,thomasrhodes,,0,@USAirways there is nothing tonight and I am on the flight now with GOGO internet is there a way that someone could send me a DM or email?,,2/20/2015 15:06,South Carolina ,
5.69684e+17,0,0.6741,Cancelled Flight,0.6741,American,,fellps,,0,"@AmericanAir my flight from VCP to JFK was delayed and now it has been Cancelled Flighted, what should i do?",,2/22/2015 18:23,Tem conexao? To aqui entao! ,Brasilia
5.69698e+17,0,1.0,Customer Service Issue,0.6563,United,,TQHopper,,0,"@United ""delayed due to customer service"" Huh? http://t.co/XlTV5z6sT1",,2/22/2015 19:19,"Boulder, Co",
5.69698e+17,0,1.0,Late Flight,1.0,United,,cressman,,0,@united except all of that delayed the flight anyway.,"[0.0, 0.0]",2/22/2015 19:17,Utah,Mountain Time (US & Canada)
5.67873e+17,2,0.6996,,,United,,crushspread,,0,"Cc @DadBoner  #boldflavors “@united: We’re bringing Bourbon St. to 35,000 ft. with bold flavors, fresh ingredients and more dining options""",,2/17/2015 18:29,des moines,Mountain Time (US & Canada)
5.6968e+17,0,1.0,Customer Service Issue,0.962,American,negative,LBernieMeyer,Customer Service Issue,0,@AmericanAir  800 number will not even let you wait for next customer rep. Very frustrating. Can't talk to humans.,,2/22/2015 18:08,,
5.6985e+17,0,1.0,Customer Service Issue,1.0,American,,theseanodell,,0,@malhoit at least you got a response from @AmericanAir via Twitter. I went 0 for 2 yesterday.,,2/23/2015 5:24,Texas,Central Time (US & Canada)
5.69396e+17,0,1.0,Bad Flight,0.6484,United,,Ofbikesandbirds,,0,@united why don't you allow families with small children to board first anymore? Our next flight will be on another airline...,,2/21/2015 23:17,,
5.70076e+17,1,0.6382,,,Southwest,,racingchic247,,0,@SouthwestAir Please lower my plane flight by like $100 bucks!! Thanks~ #FloridaVacation,,2/23/2015 20:21,"Moultonborough, NH",Quito
5.69577e+17,0,1.0,Flight Attendant Complaints,0.6684,United,,vickis_secrets,,0,@united more people would catch their flights if your attendants had more help!,,2/22/2015 11:20,?????,Central Time (US & Canada)
5.67761e+17,2,1.0,,,US Airways,,TreyWheelerCEO,,0,@USAirways Absolutely!! The staff was amazing!!,"[36.08576903, -115.14953095]",2/17/2015 11:02,"Lima, OH",Eastern Time (US & Canada)
5.70275e+17,2,1.0,,,US Airways,,DCEssig,,0,@USAirways thank you very much.,,2/24/2015 9:31,,Eastern Time (US & Canada)
5.69674e+17,0,0.6991,Flight Booking Problems,0.6991,American,,galen_emery,,0,"@AmericanAir looks like I have. Best I can hope for I guess. It's on us air, so I don't think I'll get miles on Alaska. Which sucks.",,2/22/2015 17:45,"Seattle, WA",Pacific Time (US & Canada)
5.68276e+17,1,0.6667,,,United,,TiffanyHaverly,,0,@united Turkish Airlines rebooked us a United flight on our second leg from FRA -> IAD. Is there any way to check if upgrades are available?,,2/18/2015 21:09,Washington D.C.,Eastern Time (US & Canada)
5.67812e+17,0,1.0,Flight Booking Problems,0.3446,United,,NaftuliPollak,,5,@united @UnitedAppeals @gg8929 What kind of hypocrisy is that? Only Cancelled Flightling tickets with bad exchange rate if in your advantage #united,,2/17/2015 14:26,,Amsterdam
5.68534e+17,1,1.0,,,Delta,,RobinFicklin,,0,@JetBlue yes slc on 4/19,,2/19/2015 14:13,Logan.Utah,Pacific Time (US & Canada)
5.6953e+17,0,1.0,Cancelled Flight,1.0,US Airways,,AndrewAquilante,,0,"@USAirways between 3 of us, it is costing over $1000 to get home TODAY for no reason... Where do I send my receipts to be reimbursed?",,2/22/2015 8:11,"Phoenixville, PA",Eastern Time (US & Canada)
5.69539e+17,1,0.6714,,0.0,Delta,,emptynester25,,0,@JetBlue when will the system be up and running?,,2/22/2015 8:48,,
5.68831e+17,1,1.0,,,United,,LRuns4Cupcakes,,0,@united DM sent.,,2/20/2015 9:52,NY,
5.7011e+17,0,1.0,Late Flight,1.0,US Airways,,medrisy,,0,@USAirways is utterly unreliable! They didn't schedule a pilot for their US624 flight out of Seattle - flights are delayed #usairwaysfail,,2/23/2015 22:36,,
5.68069e+17,0,0.6803,Customer Service Issue,0.6803,Delta,,duendecillita,,0,"@JetBlue spoken to 2 reps. Once I'm allowed to check my bag and through the TSA checkpoint, I guarantee I will be talking to someone.",,2/18/2015 7:27,NYC,Eastern Time (US & Canada)
5.67853e+17,0,0.67,Customer Service Issue,0.34,Delta,,brian_cristiano,,0,@JetBlue ah yes. Put the bags on the floor instead of the overhead bin so no one trips. #safetyfirst #sarcasm,,2/17/2015 17:08,"New York, New York",Eastern Time (US & Canada)
5.70018e+17,0,1.0,Lost Luggage,1.0,American,,sammi2943,,1,@AmericanAir misplaced my bag 36 hr ago and can't tell me where it is. I've lost $1000 of stuff :( #AmericanAirlines #unamericanairlines,,2/23/2015 16:32,,
5.68985e+17,1,0.6848,,,United,,JesseLitsch,,0,@united yea I saw that I'm moving to China and have 5-6 bags will pay whatever but wanted to make sure it was ok to bring that many,,2/20/2015 20:06,,
5.68175e+17,0,1.0,Customer Service Issue,1.0,US Airways,,Twinscream1,,0,@USAirways well this is about as worthless as your regular service.  A bunch of do nothings and idiots. #sucks,,2/18/2015 14:26,,
5.67734e+17,0,1.0,Customer Service Issue,1.0,Delta,,Darshan7Patel,,0,@JetBlue I do not want to deal with your customer service agents with no practical knowledge.Provide me with a direct contact.,,2/17/2015 9:14,,
5.68239e+17,0,0.702,Late Flight,0.702,Southwest,,aryehmon,,0,@SouthwestAir sat on a plane for 2+ hrs on 2/15! Then we finally took off.. :(,,2/18/2015 18:41,,
5.69325e+17,0,1.0,Customer Service Issue,0.3471,US Airways,,Grady_Kelly,,0,@USAirways Your app and website are trash AF.,,2/21/2015 18:35,Brooklyn ,Eastern Time (US & Canada)
5.68857e+17,0,0.6706,longlines,0.3412,United,,shanp611,,0,@united I think you should board from the back of the plane #whatstheholdup #CHItoCLE,,2/20/2015 11:39,"Cleveland, OH",
5.67925e+17,1,1.0,,,United,,MusseZam,,0,"@united I am flying from msp to dxb, my child will turn 2 during the trip do I have to buy a return ticket for my child?",,2/17/2015 21:54,,
5.69924e+17,1,1.0,,,Delta,,CITYCIGARLIFE,,0,"@JetBlue I want you guys to be the first to fly to #Cuba, from NYC.",,2/23/2015 10:17,,
5.68558e+17,0,0.6477,Can't Tell,0.3295,Delta,,dcooode,,0,@JetBlue Been a member since 2007. Looking to travel next week 2/24-2/27. Couldn't book right away due to all the snow; I'm in BOS.,,2/19/2015 15:51,,
5.69899e+17,1,0.6337,,0.0,American,,brandycolbert,,0,"@AmericanAir Thank you, but I'll be Cancelled Flighting my return flight, as I've already rebooked with another airline so I can get home today.",,2/23/2015 8:37,Los Angeles,Pacific Time (US & Canada)
5.69226e+17,0,1.0,Can't Tell,0.6707,United,,SomuchWhit,,0,@united is not a company that values it's customer & after reading tweets to them I'm not the only one who feels that way #lostmybusiness,,2/21/2015 12:02,,Pacific Time (US & Canada)
5.67594e+17,0,1.0,Customer Service Issue,0.3451,Southwest,,VahidESQ,,0,"@SouthwestAir its cool that my bags take a bit longer, dont give me baggage blue balls-turn the carousel on, tell me it's coming, then not.",,2/17/2015 0:00,"Los Angeles, CA",Pacific Time (US & Canada)
5.69875e+17,0,1.0,Cancelled Flight,0.3605,American,,HaileyUrban,,0,@AmericanAir hahahaha! This is crazy! Well here's to another night at the airport!!,,2/23/2015 7:02,,Alaska
5.68439e+17,0,1.0,Customer Service Issue,1.0,Southwest,,katxc,,0,@SouthwestAir Incredibly frustrating. I emailed but still haven't received a response.,,2/19/2015 7:57,Chicago,Central Time (US & Canada)
5.69863e+17,0,1.0,Customer Service Issue,1.0,American,,stephenmartino,,0,"@AmericanAir Fine. Would you have them call me? I left a message, was told it would be 2 hours for a call. Haven't heard anything yet.",,2/23/2015 6:15,"Baltimore, Maryland",Central Time (US & Canada)
5.6818e+17,0,0.6598,Flight Attendant Complaints,0.3608,United,,AlexSenchak,,0,@united thanks! Makes sense. Just annoying that it can't be determined better.,,2/18/2015 14:45,"Boston, MA ",Atlantic Time (Canada)
5.68902e+17,0,0.6496,Late Flight,0.3344,US Airways,,ImAlexParton,,0,@USAirways if you get my bag from E Gate to B Gate at the Charlotte airport before my 6 pm flight (Late Flight cause of yall) I’ll ride US for life,"[0.0, 0.0]",2/20/2015 14:35,"Atlanta, Ga",Eastern Time (US & Canada)
5.67792e+17,0,1.0,Customer Service Issue,0.7055,Virgin America,,reekyrocks,,0,@VirginAmerica started my flight with a scolding for using an overhead bin that was then offered to the person seated next to me.,,2/17/2015 13:06,"Los Angeles, CA",Pacific Time (US & Canada)
5.69881e+17,0,1.0,Customer Service Issue,1.0,American,,MeeestarCoke,,0,@AmericanAir I did set up notifications through AA & Us airways. still nothing,,2/23/2015 7:28,BK,
5.6991e+17,0,1.0,Lost Luggage,0.6415,Delta,,Dr_Dif,,0,@JetBlue great job getting flight 28 in 10 minutes early. Too bad we're at 50 minutes and counting waiting for our bags.,,2/23/2015 9:20,USA,
5.68123e+17,1,0.66,,0.0,Delta,,j_beatz247,,0,@JetBlue I sent you an email,,2/18/2015 11:01,new orleans,
5.67905e+17,2,1.0,,,Delta,,NYC_TAM,,0,"@JetBlue's #ValentinesDay email was on point & so clever! Thanks for being amazing, #JetBlue! #loveisintheair http://t.co/DoCmvoTWTI",,2/17/2015 20:35,,
5.68853e+17,2,1.0,,,United,,Easy_E_,,0,@united Looks like they came through. Thanks again for the help.,,2/20/2015 11:22,Tri State NY area...,Eastern Time (US & Canada)
5.67862e+17,0,1.0,Customer Service Issue,1.0,US Airways,,PndrewCress,,0,@USAirways Commitment to excellence is 2b praised. Can get you to the wrong city 2 days Late Flight or the right one 3 days Late Flight. #customerservice,,2/17/2015 17:43,,
5.68612e+17,0,0.66,Late Flight,0.66,Southwest,,PlaneyJanie,,0,@SouthwestAir BETSY is the BESTY! Gettin' stuck at #LAS might not be bad for most..but I want home! #homewardbound #betsy #besty #thankyou,,2/19/2015 19:23,,
5.6989e+17,2,1.0,,,Delta,,Fahrenheit350,,0,"@JetBlue @jeff_hofmann @DeniseJTaylor @LaurieAMeacham Good one! And indeed, it's JetBlue's finest day in history!",,2/23/2015 8:02,"Salt Lake City, Utah",Mountain Time (US & Canada)
5.69699e+17,0,1.0,Customer Service Issue,1.0,American,negative,JanssenMA,Customer Service Issue,0,@AmericanAir @SouljaCoy what is AA going to do to fix their utterly embarrassing customer service? You won't even answer the dang phone!,,2/22/2015 19:25,,
5.69526e+17,1,0.6598,,0.0,Delta,,emptynester25,,0,@JetBlue flight16?,,2/22/2015 7:55,,
5.69999e+17,0,0.656,Flight Booking Problems,0.3477,American,,redeyes313,,0,"@AmericanAir I fly American because of family but severe weather excuse so I can't call to make change, why have a computer if u cant modify",,2/23/2015 15:15,"Lake County, Illinois",
5.6962e+17,0,1.0,Can't Tell,0.6693,United,,kaf_silva,,0,@united i will just send my confirmation number when I get home safe and sound. This is why i pay so expensive services to you!,,2/22/2015 14:10,,
5.68929e+17,0,1.0,Late Flight,1.0,United,,JW_Blocker,,1,@united you are by far the worst airline. 4 plane delays on 1 round trip flight. How is that possible.,,2/20/2015 16:24,,
5.68606e+17,2,1.0,,,US Airways,,ritapitas,,0,@USAirways We're having 2 grandbabies in 2 weeks -- will travel to DC for the births. Thank you for the reasonable fares!  See you Saturday!,,2/19/2015 18:58,"Farmington Hills, MI",Eastern Time (US & Canada)
5.69756e+17,1,0.6667,,,United,,lclohmd,,1,@united you'll be hearing from me for sure.,,2/22/2015 23:09,Toronto,
5.68921e+17,2,0.6669,,,Delta,,Laneit360,,0,@JetBlue thanks...,,2/20/2015 15:53,Here & There,Eastern Time (US & Canada)
5.6886e+17,2,1.0,,,United,,AndyA3,,0,@united thanks,,2/20/2015 11:48,San Francisco,Pacific Time (US & Canada)
5.67714e+17,0,1.0,longlines,0.3469,United,,lauralscott,,0,@united last night we waited forever at the gate because someone from corporate dispatch FORGOT to call the crew #unfriendlyskies,"[0.0, 0.0]",2/17/2015 7:56,"ÜT: 40.976702,-72.210688",Quito
5.6844e+17,0,1.0,Flight Booking Problems,0.6388,US Airways,,CaseyLemke,,0,@USAirways found great prices thru US Air for honeymoon. Website wont work and been on hold for more than a hour now after being told 10 min,,2/19/2015 8:02,Denver,
5.69892e+17,1,1.0,,,Delta,,brittanylevine,,0,@JetBlue I believe you have to follow me so I can send you a message,,2/23/2015 8:10,"Los Angeles, Calif.",Pacific Time (US & Canada)
5.68497e+17,1,1.0,,,US Airways,,J_0_Y,,0,@USAirways How will I change it?,"[42.95012208, -87.90085158]",2/19/2015 11:46,"Washington, DC",
5.69895e+17,0,0.6589,Customer Service Issue,0.6589,United,,kristen_e_short,,0,"@united JH, thanks so much for reaching out. I was able to get assistance after waiting for 70 minutes.",,2/23/2015 8:23,Chicago,Central Time (US & Canada)
5.69126e+17,0,1.0,Customer Service Issue,1.0,Southwest,,gabb_b,,0,@SouthwestAir I'm going to need you to answer your phones. Being on hold for an hour isn't okay.,,2/21/2015 5:26,"Louisville, KY ",Mountain Time (US & Canada)
5.69868e+17,1,0.6616,,0.0,American,,whyemes,,0,@AmericanAir does that mean my ktn is not in my reservation?,,2/23/2015 6:33,,
5.69152e+17,0,1.0,Customer Service Issue,1.0,Southwest,,amyvenezia,,0,@SouthwestAir been on hold  for 2 1/2 hrs. Can't get 2 airport 4 flight icy country backroads! Help pls? Can a human answer? #BNA,,2/21/2015 7:10,The Universe,Pacific Time (US & Canada)
5.69514e+17,0,1.0,Late Flight,0.7143,United,,BuickJohnc,,0,@united after 6 hour plus delay from #WashingtonDC finally on flight to #Edinburgh all very tired,,2/22/2015 7:07,Edinburgh,
5.67758e+17,0,0.6955,Can't Tell,0.3531,US Airways,,BlessedEpiphany,,0,@USAirways @AmericanAir  best u could do-I might get my refund within 2 billing cycles. Months of u guys asking for another chance. I'm done,,2/17/2015 10:49,"Dallas, TX by way of Tampa, FL",America/Chicago
5.69319e+17,0,1.0,Late Flight,0.6809,Delta,,AndrewATZ,,0,"@JetBlue Flight 2202 out of JFK, 2 & 1/2 hr delay. I could get over it if it was just  weather reLate Flightd, but considering it's not - Come on",,2/21/2015 18:11,"New York City, NY",Quito
5.69668e+17,0,1.0,Bad Flight,0.6575,American,,MenawatSharad,,0,@AmericanAir The wine served in USAirways flights are watered down somehow right out of the bottles.,,2/22/2015 17:18,,
5.68608e+17,0,0.6771,longlines,0.3537,United,,Buffarino,,0,@united it's freezing on the gate bridge#waitingforbags#united#EWR,,2/19/2015 19:08,New York,
5.69022e+17,1,0.6967,,0.0,Southwest,,Kayyyyy_Jo,,0,@SouthwestAir absolutely required? Are the flights going to be 100% Cancelled Flighted?,,2/20/2015 22:33,"Columbus, OH",Central Time (US & Canada)
5.70051e+17,2,1.0,,,Virgin America,,Nicsplace,,0,@VirginAmerica Moodlighting is the only way to fly! Best experience EVER! Cool and calming. 💜✈ #MoodlitMonday,,2/23/2015 18:43,Central Texas,
5.69978e+17,0,1.0,Bad Flight,1.0,American,,DavidVing,,0,@AmericanAir most disgusting chicken entree I've ever seen.  Your standards have seriously nosedived. #NewAmerican http://t.co/56eSsfOOwt,,2/23/2015 13:50,,
5.68892e+17,0,1.0,Bad Flight,0.6787,US Airways,,brittneybla,,0,@USAirways how about checking the plane before having everyone board the plane? #pissed,,2/20/2015 13:54,,
5.684e+17,0,1.0,Customer Service Issue,0.6782,Delta,,KatLaur12,,0,@JetBlue tried them not helpful. Really dissatisfied with Flight Booking Problems my whole trip with jet blue this time around besides the flights.,"[33.81346953, -117.91426571]",2/19/2015 5:21,Boston,Pacific Time (US & Canada)
5.69288e+17,2,1.0,,,US Airways,,Alexxx3001,,0,@USAirways an already pleasant flight from London to Charlotte (US733) was made fantastic by an amazing attendant. Thank you so much Robert!,,2/21/2015 16:09,London,London
5.68086e+17,0,1.0,Late Flight,0.6701,United,,barneykelley,,0,@united There is no excuse for leaving a minor to spend the night sobbing (9 hours) in a plastic chair. UA's actions? Terrible. # united,,2/18/2015 8:32,"New Canaan, Ct",
5.69586e+17,0,1.0,Late Flight,0.3594,United,,PatrickGrubbe,,1,"@united CMH gate staff a disaster..#3345 overbooked, no volunteers, no boarding, 20 min Late Flight trying to figure out issue #bringbackrealstaff",,2/22/2015 11:55,"Lewis Center, OH",Eastern Time (US & Canada)
5.67702e+17,0,1.0,Cancelled Flight,0.6526,Southwest,,lucasdavidson,,0,@SouthwestAir on hold for 2 hours and then you hung up 3 Cancelled Flightled flights. Running out of daycare for our kids who are trapped at home.,,2/17/2015 7:09,,Eastern Time (US & Canada)
5.69545e+17,0,1.0,longlines,0.3333,US Airways,,stealthmaestro,,1,"@USAirways, I know you're dealing with the weather, but @PHLAirport is a hot mess. Pls send reinforcements",,2/22/2015 9:11,"Philadelphia, PA",Central Time (US & Canada)
5.6773e+17,2,0.6718,,,US Airways,,ShiningLghtPE,,0,@USAirways will do. Hoping for a voucher for a future flight #Optimistic,,2/17/2015 9:00,"Pittsburgh, Pa",Eastern Time (US & Canada)
5.68758e+17,0,1.0,Flight Booking Problems,0.6552,United,,scottfosteresq,,0,@united disappointed to learn you are now charging $200 to use 20k miles for upgrades on PS JFK flights. Will be looking at alternatives.,,2/20/2015 5:03,New York,
5.67892e+17,0,1.0,Flight Attendant Complaints,0.3516,United,,michaelassenza,,0,@united my golf bag didn't have a top cover + staffers said they couldn't check without a type of cover or wrap. Forced to leave the bag...,,2/17/2015 19:43,New York City ,Quito
5.69669e+17,0,1.0,Customer Service Issue,1.0,American,,BenRandall7,,0,Is rudeness and poor customers service a job requirement at @AmericanAir ? Been waiting 28hrs and still haven't even seen one plane😡,,2/22/2015 17:22,,Casablanca
5.70195e+17,0,1.0,Can't Tell,0.6689,Delta,,PilotFresh,,0,@JetBlue why do this to me sending N598JB to UVF today and its a weekday why not a weekend :'(,,2/24/2015 4:15,Dubai ,Central America
5.69921e+17,0,1.0,Customer Service Issue,1.0,American,,Rizzilient,,0,"@AmericanAir - I'd be happy to hold on the phone, but your phone system is not allowing that and simply hangs up.",,2/23/2015 10:05,,
5.69334e+17,0,1.0,Lost Luggage,1.0,Southwest,,scoobydoo9749,,0,@SouthwestAir a week after Valentines day..not feeling the #LUV. Going on 11 hrs @BWI and don't my bags aren't even coming w me.,"[39.1780768, -76.670155]",2/21/2015 19:11,"Tallahassee, FL",America/Chicago
5.69854e+17,0,1.0,Cancelled Flight,0.3373,US Airways,,XtianinNYC,,0,"@USAirways. On hold 2hrs after my flight was Cancelled Flightled & ""Anthony"" was beyond rude and not helpful! @AmericanAir they're weighing you down.",,2/23/2015 5:40,,Eastern Time (US & Canada)
5.69525e+17,0,1.0,Customer Service Issue,0.6914,Delta,,emptynester25,,0,@JetBlue how can your entire system go down? No IT? Really?,,2/22/2015 7:53,,
5.68117e+17,2,1.0,,,US Airways,,Logunov_Daniil,,0,@USAirways YOU ARE THE BEST!!! FOLLOW ME PLEASE;)🙏🙏🙏✌️✌️✌️🙏🙏🙏,,2/18/2015 10:35,"Russia, Россия",Abu Dhabi
5.69961e+17,1,1.0,,,US Airways,,AshMichelle831,,0,"@USAirways if I apply for ur credit card, do you automatically get the companion certificate or do I have to wait for it?",,2/23/2015 12:42,,Eastern Time (US & Canada)
5.68949e+17,0,1.0,Can't Tell,1.0,US Airways,,GREATNESSEOA,,0,@USAirways This is the last time I use your airline. I promise that!,,2/20/2015 17:44,McKinney TX,
5.6968e+17,2,1.0,,,US Airways,,JonTechie,,0,"@USAirways @AmericanAir major issues getting out of Boston, but your crew has been exceptional. Let's see how things roll out in Philly.",,2/22/2015 18:07,USA,Mountain Time (US & Canada)
5.68542e+17,0,1.0,longlines,0.6762,United,,JFED15,,0,@united your airline is a joke. 1 person working special services at EWR?!? Line is 15 ppl deep. GROW UP!,,2/19/2015 14:44,,
5.69616e+17,0,1.0,Customer Service Issue,1.0,American,,JamieStrong38,,0,@AmericanAir fcuk you. Shit service. You got no fans.,,2/22/2015 13:54,,
5.70028e+17,2,1.0,,,American,,LSlay19,,0,"@AmericanAir thanks, me too",,2/23/2015 17:11,"NC by day, DC by night....",Quito
5.68425e+17,2,0.6465,,,Delta,,margarrati,,0,@JetBlue TA off site at #thelodge. Should be a fun day. @YeniettElswood @AndrewBiga @CodyCleverly @HeidiMacey @motherpollock,,2/19/2015 6:59,"Salt Lake City, Utah",
5.69921e+17,0,1.0,Customer Service Issue,1.0,American,,ctj823,,0,@AmericanAir How clueless is AA. Been waiting to hear for 2.5 weeks about a refund from a Cancelled Flightled flight & been on hold now for 1hr 49min,,2/23/2015 10:03,,
5.69645e+17,0,1.0,Late Flight,0.6522,United,,ImagesbyTLP,,0,"@united you guys suck, 2 1/2 delay to get out of ers and didn't even have curtesy to let me know,  #UnitedAirlines",,2/22/2015 15:48,earth,Pacific Time (US & Canada)
5.69604e+17,0,1.0,Flight Booking Problems,0.5561,American,,LIGal19,,0,@AmericanAir my flt is at 7a tom. I have now rec'd notification that I'm going out from some other airport,,2/22/2015 13:07,"ÜT: 40.881241,-73.107717",Quito
5.67797e+17,0,1.0,Late Flight,0.667,United,,sslluvsbooks,,0,"@united sorry, I hate united. i won't get to see my family until Thursday",,2/17/2015 13:27,Loving the Languageof Literacy,Eastern Time (US & Canada)
5.6778e+17,0,0.6356,Lost Luggage,0.6356,Southwest,,alixomitz,,0,@SouthwestAir not yet! Supposed to get it early evening tonight. Don't want to have to go to the store and buy new necessities.,,2/17/2015 12:19,,Eastern Time (US & Canada)
5.6994e+17,1,0.3505,,0.0,Delta,,LonSoCal,,0,@JetBlue lol the fleet on fleek... i see yall ballin... new jets on deck..,,2/23/2015 11:20, Tally,Eastern Time (US & Canada)
5.69692e+17,2,1.0,,,Delta,,lisandramaioli,,0,@JetBlue THANK YOU! I am your new big fan :),,2/22/2015 18:56,"Los Angeles, California",Monterrey
5.70068e+17,1,0.6372,,0.0,Delta,,djcheros,,0,@JetBlue try harder. Take a winners attitude to your work.,,2/23/2015 19:49,"Portland, Maine",Eastern Time (US & Canada)
5.69947e+17,0,1.0,Late Flight,0.6909,American,,rduffy487,,0,@AmericanAir please do something about boarding at DCA 35X. Many delays + buses to planes on tarmac despite empty gates. Disorganized mess.,,2/23/2015 11:50,,
5.67853e+17,0,1.0,Late Flight,0.3429,Delta,,Analystdoc,,0,"@JetBlue even @Citi responded quicker via Twitter when they #fail.... Still on hold, hoping no one books the flight..... @JetBlue #fail",,2/17/2015 17:08,"Greenwich, CT",
5.69148e+17,2,1.0,,,Southwest,,SuccessHorizons,,0,"@SouthwestAir Thanks 4 the great service, staff, letting me change my flight 5 times for free! PVD to the skies for me always on SWA!",,2/21/2015 6:54,"Barrington, Rhode Island",Eastern Time (US & Canada)
5.68618e+17,0,1.0,Late Flight,1.0,Southwest,,PeterSanto29,,0,@SouthwestAir Another delay. Wow,,2/19/2015 19:48,"boston, ma",Central Time (US & Canada)
5.69496e+17,1,0.6811,,0.0,US Airways,,JulieMerks,,0,"@USAirways, if I rebook on another airline after my flight was Cancelled Flightled, do you reimburse? I need to get home today, not Tuesday.",,2/22/2015 5:57,,Eastern Time (US & Canada)
5.70246e+17,0,1.0,Flight Booking Problems,0.674,United,,fatwmnonthemtn,,0,@united What's going on with your website? I'm Flight Booking Problems three tickets today and I've been booted off the system umpteen times.,,2/24/2015 7:35,"Summit, NJ",Central Time (US & Canada)
5.69384e+17,0,1.0,Cancelled Flight,1.0,Southwest,,dennis__andrew,,0,"@SouthwestAir I use to #LUV swa but after an hour and counting on hold, for a flight they Cancelled Flighted on me? #noluv",,2/21/2015 22:31,San Diego CA,Arizona