text: At first I thought this product would be beneficial. I used it a number of times and it did seem to offer some comfort. Eventually I tried the heat and discovered that there was no heat. That was a deal breaker since that was a big reason for purchasing this product. Also, I started hearing noises coming from the product (popping) that were not there initially. No heat, can't keep. So I am returning this immediately. This has probably soured me on these type of massagers since all of them seem to be made in China and the quality is dubious. I had hoped to find something that would relieve my neck arthritis pain but obviously I must keep looking.