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+[
+    {
+        "user": "What is FCL?",
+        "admin": "Full Container Load - it means exclusive use of a shipping container for your cargo."
+    },
+    {
+        "user": "How does it compare to other shipping options?",
+        "admin": "FCL can be more cost-effective if your shipment fills an entire container. You'll have greater control over the shipment too."
+    },
+    {
+        "user": "How does FCL shipping work?",
+        "admin": "We'll provide the container, you load and secure your cargo, we transport it to the port, and it's loaded onto a vessel. It's offloaded at the destination port and delivered to your location."
+    },
+    {
+        "user": "How do I get started with FCL shipping?",
+        "admin": "Contact us with details of your shipment and we'll provide a quote and guide you through the process."
+    },
+    {
+        "user": "what is LCL?",
+        "admin": "LCL stands for Less than Container Load. It means your cargo will be shipped in a shared container with other customers' goods."
+    },
+    {
+        "user": "How does LCL differ from FCL?",
+        "admin": "LCL is a good option if you don't have enough cargo to fill a whole container. You'll only pay for the space your cargo takes up. FCL is more cost-effective if you have a larger shipment that can fill a whole container."
+    },
+    {
+        "user": "How does LCL shipping work?",
+        "admin": "We'll consolidate your cargo with other customers' goods in one container. Once it's ready, the container is transported to the port and loaded onto a vessel. At the destination port, the container is offloaded and your cargo is delivered to your location."
+    },
+    {
+        "user": "How can I get started with LCL shipping?",
+        "admin": "Contact us with the details of your shipment and we'll provide a quote and guide you through the process."
+    },
+    {
+        "user": "What is air shipping?",
+        "admin": "Air shipping is the transportation of goods by airplane."
+    },
+    {
+        "user": "How does it compare to other shipping options?",
+        "admin": "Air shipping is typically faster and more expensive than other options, but it's ideal for time-sensitive or high-value shipments."
+    },
+    {
+        "user": "How does air shipping work?",
+        "admin": "We'll transport your goods to the airport, where they'll be loaded onto a plane and flown to the destination airport. They'll then be cleared by customs and delivered to your location."
+    },
+    {
+        "user": "How do I get started with air shipping?",
+        "admin": "Contact us with details of your shipment and we'll provide a quote and guide you through the process."
+    },
+    {
+        "user": "can you explain what FTL means in shipping?",
+        "admin": "FTL stands for Full Truck Load. It means that the entire truck is dedicated to your shipment."
+    },
+    {
+        "user": "How is FTL different from LTL?",
+        "admin": "With FTL, the entire truck is dedicated to your shipment, while LTL shares the truck with other shipments."
+    },
+    {
+        "user": "What are the benefits of FTL shipping?",
+        "admin": "FTL provides greater security for your cargo and can be more cost-effective for larger shipments."
+    },
+    {
+        "user": "How do I get started with FTL shipping?",
+        "admin": "Contact us with the details of your shipment, and we'll provide you with a quote and guide you through the process."
+    },
+    {
+        "user": "What is LTL?",
+        "admin": "LTL stands for Less Than Truckload. It means your shipment doesn't fill a whole truck."
+    },
+    {
+        "user": "How does LTL compare to other shipping options?",
+        "admin": "LTL can be cost-effective for smaller shipments. You only pay for the space your shipment takes up in the truck."
+    },
+    {
+        "user": "How does LTL shipping work?",
+        "admin": "We'll pick up your shipment and consolidate it with other LTL shipments. It'll be transported to a hub and sorted before final delivery."
+    },
+    {
+        "user": "How do I get started with LTL shipping?",
+        "admin": "Contact us with details of your shipment, such as weight and dimensions, and we'll provide a quote and guide you through the process."
+    },
+    {
+        "user": "Do I need to clear customs for FCL shipments?",
+        "admin": "Yes, customs clearance is required for FCL shipments. We can assist you with the process or you can hire a customs broker."
+    },
+    {
+        "user": "How much will customs clearance cost?",
+        "admin": "It depends on the value and type of goods being shipped. We can provide an estimate once we have more information about your shipment."
+    },
+    {
+        "user": "What documents do I need for customs clearance?",
+        "admin": "You'll need a commercial invoice, packing list, and bill of lading, among other documents. We can provide a checklist to ensure you have everything you need."
+    },
+    {
+        "user": "Can you handle customs clearance for me?",
+        "admin": "Yes, we offer customs clearance services. Please let us know if you'd like us to handle it for you."
+    },
+    {
+        "user": "What is LCL customs clearance?",
+        "admin": "It's the process of getting your Less than Container Load (LCL) shipment through customs."
+    },
+    {
+        "user": "How does it work?",
+        "admin": "We'll handle the customs clearance process on your behalf. This includes submitting the necessary documents and paying any duties or taxes."
+    },
+    {
+        "user": "What documents are required?",
+        "admin": "Typically, you'll need a commercial invoice, a packing list, a bill of lading, and any relevant licenses or certificates."
+    },
+    {
+        "user": "How long does customs clearance take?",
+        "admin": "It depends on the complexity of the shipment and the country of destination. We'll provide you with an estimated timeline based on your specific shipment."
+    },
+    {
+        "user": "Do I need to be present for customs clearance?",
+        "admin": "No, you don't need to be present. We'll handle everything on your behalf, but we may need to contact you if there are any issues or questions."
+    },
+    {
+        "user": "What is air customs?",
+        "admin": "Air customs is the process of clearing goods through customs when they're shipped by air."
+    },
+    {
+        "user": "What documents are needed for air customs?",
+        "admin": "You'll need a commercial invoice, packing list, air waybill, and any other relevant permits or certificates."
+    },
+    {
+        "user": "How long does air customs clearance take?",
+        "admin": "It depends on various factors, but it can take anywhere from a few hours to several days."
+    },
+    {
+        "user": "What happens if my goods are held up at customs?",
+        "admin": "We'll work with the customs authorities to resolve any issues and get your goods released as soon as possible."
+    },
+    {
+        "user": "What is LCL local?",
+        "admin": "LCL stands for Less than Container Load - it means that you can share a container with other customers for local shipments."
+    },
+    {
+        "user": "How does it compare to FCL shipping?",
+        "admin": "LCL can be more cost-effective if you don't have enough goods to fill an entire container. It's a good option for local shipments."
+    },
+    {
+        "user": "How does LCL local shipping work?",
+        "admin": "We'll combine your cargo with other customers' cargo in one container. It'll be transported to the destination port and then separated and delivered to each customer."
+    },
+    {
+        "user": "How do I get started with LCL local shipping?",
+        "admin": "Contact us with details of your shipment and we'll provide a quote and guide you through the process."
+    },
+    {
+        "user": "Hi, what is air local in shipment?",
+        "admin": "Hi! Air local means same-day or next-flight-out delivery within the same city or region."
+    },
+    {
+        "user": "How does it work?",
+        "admin": "We'll pick up your shipment and deliver it to the airport for immediate or next available flight to the destination. Once it lands, we'll arrange for it to be delivered to the recipient."
+    },
+    {
+        "user": "Is it expensive?",
+        "admin": "It can be more costly than standard air freight or ground shipping, but it's faster and more convenient for urgent shipments."
+    },
+    {
+        "user": "How do I book an air local shipment?",
+        "admin": "Contact us with the details of your shipment, including the origin and destination addresses, weight, and dimensions. We'll provide you with a quote and guide you through the process."
+    },
+    {
+        "user": "What is FCL local?",
+        "admin": "It's FCL shipping for domestic routes within a country, instead of international shipping."
+    },
+    {
+        "user": "How does it work?",
+        "admin": "You'll have exclusive use of a container for your cargo, we'll transport it to the destination within the country, and it will be delivered to your desired location."
+    },
+    {
+        "user": "Can you provide a quote for FCL local?",
+        "admin": "Sure, just provide us with the details of your shipment such as the origin and destination, and the type of goods you'll be shipping."
+    },
+    {
+        "user": "Okay, thank you for the information.",
+        "admin": "You're welcome, let us know if you have any further questions."
+    },
+    {
+        "user": "What is haulage in shipment?",
+        "admin": "Haulage refers to the transportation of goods by road. It's a common way of moving cargo from the port to the final destination."
+    },
+    {
+        "user": "How do I arrange haulage for my shipment?",
+        "admin": "You can contact us with the details of your shipment and we'll arrange for a haulage provider to transport your cargo to its final destination."
+    },
+    {
+        "user": "What kind of vehicles are used for haulage?",
+        "admin": "It depends on the size and type of your cargo. We can arrange for a variety of vehicles, from small trucks to large trailers, depending on your needs."
+    },
+    {
+        "user": "How much does haulage cost?",
+        "admin": "The cost of haulage depends on the distance to be covered, the size and weight of your cargo, and other factors. We'll provide you with a quote based on your specific needs."
+    },
+    {
+        "user": "Thanks for the information.",
+        "admin": "You're welcome. Let us know if you have any other questions."
+    },
+    {
+        "user": "Hi, what is Rail Domestic in shipment?",
+        "admin": "It's a shipping service that uses trains to transport cargo within a country's borders."
+    },
+    {
+        "user": "How does it compare to other shipping options?",
+        "admin": "Rail Domestic can be more cost-effective than other options like trucking for long-distance shipments."
+    },
+    {
+        "user": "How does Rail Domestic shipping work?",
+        "admin": "We'll pick up your cargo from your location and transport it to a rail terminal. The cargo is then loaded onto a train and transported to the destination terminal. We'll then deliver your cargo to the destination."
+    },
+    {
+        "user": "How do I get started with Rail Domestic shipping?",
+        "admin": "Contact us with details of your shipment and we'll provide a quote and guide you through the process."
+    }
+]