top_3_representative_samples_per_class_in_banking77.csv

text,label_name,label
"My new card is here, what's the process for activating it?",activate_my_card,0
"I am unable to activate my card, it won't let me.",activate_my_card,0
Can you help me activate my card,activate_my_card,0
What is the youngest age for an account?,age_limit,1
What is the appropriate age for my child to be able to open an account?,age_limit,1
How do I set up an account for my children?,age_limit,1
My google top-up pay is not going through,apple_pay_or_google_pay,2
Can I use my Apple Watch to pay for gas?,apple_pay_or_google_pay,2
Can I top up with Google Pay?,apple_pay_or_google_pay,2
I need to know where I can withdraw money.,atm_support,3
Where can I get money from my card?,atm_support,3
The card can be used at which ATMs?,atm_support,3
I will be traveling and want money to be added automatically in certain intervals. Is this possible?,automatic_top_up,4
How do I top-up while traveling?,automatic_top_up,4
How do i set up auto top-up?,automatic_top_up,4
What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.,balance_not_updated_after_bank_transfer,5
I have transferred some money but the balance hasn't changed,balance_not_updated_after_bank_transfer,5
"Is something wrong with my account, my balance didn't change after I transferred some money",balance_not_updated_after_bank_transfer,5
How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.,balance_not_updated_after_cheque_or_cash_deposit,6
"I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please",balance_not_updated_after_cheque_or_cash_deposit,6
"When will I see my cash, since I already deposited my check?",balance_not_updated_after_cheque_or_cash_deposit,6
My transfer failed to a beneficiary,beneficiary_not_allowed,7
I couldn't transfer to an account.,beneficiary_not_allowed,7
Why is this not letting me exchange crypto? I need help making this transaction go through.,beneficiary_not_allowed,7
Please cancel my last transaction.,cancel_transfer,8
I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.,cancel_transfer,8
I wish to cancel a transfer,cancel_transfer,8
"I have a card that expires in the coming month, do I have to specifically ask for the updated card?",card_about_to_expire,9
Do I need to order a new card before it expires?,card_about_to_expire,9
Tell me how to replace my expired card.,card_about_to_expire,9
What businesses accept this card?,card_acceptance,10
Are there limits as to where my card will be accepted?,card_acceptance,10
Which merchants accept this card?,card_acceptance,10
Is my new bank card on the way and is there a way to track it?,card_arrival,11
How do I know when my new card is going to arrive?,card_arrival,11
I have been waiting over a week. Is the card still coming?,card_arrival,11
Can i choose a specific delivery date?,card_delivery_estimate,12
My card is needed soon,card_delivery_estimate,12
"To deliver to the US, how long will it take?",card_delivery_estimate,12
How do I link an existing card?,card_linking,13
"I got my card now, how do I make it show up in the app?",card_linking,13
"I want to link to my card card with you, how?",card_linking,13
I think my card is broke?,card_not_working,14
Why doesn't my card work for any transactions?,card_not_working,14
"Out of the blue, my card stopped working.",card_not_working,14
"Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.",card_payment_fee_charged,15
Why am I charged a fee for using my card on some purchases?,card_payment_fee_charged,15
Why have I been charged a fee for card payment?,card_payment_fee_charged,15
There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?,card_payment_not_recognised,16
I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!,card_payment_not_recognised,16
There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.,card_payment_not_recognised,16
What is your exchange rate between UK pounds and Russian rubles for my last transaction,card_payment_wrong_exchange_rate,17
Why was I charged extra on my last UK pound to Russian ruble exchange?,card_payment_wrong_exchange_rate,17
I think there has been a mistake on my exchange rate for this purchase.,card_payment_wrong_exchange_rate,17
lost my card in atm,card_swallowed,18
The bank machine didn't give my card back how do I get a new one fast?,card_swallowed,18
My card was eaten by the cash machine what do I do?,card_swallowed,18
"extra fees on a cash withdrawal, not cool.",cash_withdrawal_charge,19
"Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?",cash_withdrawal_charge,19
"I am not supposed to be charged a cash withdrawal fee, but I was.",cash_withdrawal_charge,19
My card shows a cash withdrawal I don't recognize.,cash_withdrawal_not_recognised,20
Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.,cash_withdrawal_not_recognised,20
There's an unauthorized cash withdraw,cash_withdrawal_not_recognised,20
Do I need to speak to a representative to change my pin?,change_pin,21
Can I change my PIN at my local bank?,change_pin,21
Is it possible for me to change my PIN number?,change_pin,21
I see some transactions that I don't recognize.  I think someone stole my details.,compromised_card,22
What should I do if someone else used my card?,compromised_card,22
My statement shows charges for things I never purchased. Were my account details stolen?,compromised_card,22
how many days processing new card?,contactless_not_working,23
Can I make a contactless payments?,contactless_not_working,23
I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?,contactless_not_working,23
Can I get a card that works in other countries like Africa and Indonesia?,country_support,24
I just moved to the US how do I get a card?,country_support,24
Which countries does your service work in?,country_support,24
Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.,declined_card_payment,25
"Hi, is everything in good standing with my card? I am receiving multiple ""decline"" messages.",declined_card_payment,25
My card was declined,declined_card_payment,25
Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.,declined_cash_withdrawal,26
When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?,declined_cash_withdrawal,26
Why wouldn't my withdrawal go through?,declined_cash_withdrawal,26
"On my transfer there was a ""decline"" message",declined_transfer,27
It declined my transfer.,declined_transfer,27
"Declined, transfer not completed.",declined_transfer,27
There's a direct debit payment that I don't recognize.,direct_debit_payment_not_recognised,28
How long after I receive my statement can I dispute payments on it?,direct_debit_payment_not_recognised,28
How do I dispute a direct debit that I didn't do?,direct_debit_payment_not_recognised,28
How many disposable cards am I allowed to have?,disposable_card_limits,29
Do the disposable cards have restrictions?,disposable_card_limits,29
Are there downsides to using a disposable virtual cards?,disposable_card_limits,29
My last name has changed and I need to update my account details.,edit_personal_details,30
"Since I got married, I need to change my name.",edit_personal_details,30
how to change name on account,edit_personal_details,30
What is the charge for exchanging currencies?,exchange_charge,31
Do I need to pay more for exchanging currencies?,exchange_charge,31
Fees for currency exchange,exchange_charge,31
How do your exchange rates factor in?,exchange_rate,32
How are the exchange rates for transfers calculated?,exchange_rate,32
I'm interested in what your exchange rates are based on.,exchange_rate,32
Can turn my money into another currency?,exchange_via_app,33
How can I trade currencies with this app?,exchange_via_app,33
Can currencies be exchanged on this app?,exchange_via_app,33
Can you please explain to me why there is an extra €1 fee in my statement?,extra_charge_on_statement,34
I checked my account today and saw that I was charged an extra pound that I did not spend.,extra_charge_on_statement,34
Why was I charged $1 in a transaction?,extra_charge_on_statement,34
My transfer didn't work how come?,failed_transfer,35
What caused my transfer to fail?,failed_transfer,35
Why do my transfers keep failing?,failed_transfer,35
What flat currencies do you use for holding and exchanges.,fiat_currency_support,36
"In the exchange and holding, what fiat is allowed?",fiat_currency_support,36
What currency is supported for exchanges and holding?,fiat_currency_support,36
How about disposable virtual cards?,get_disposable_virtual_card,37
Please explain how disposable virtual card work.,get_disposable_virtual_card,37
How does a disposable virtual card work?,get_disposable_virtual_card,37
Can you deliver the PIN separately?,get_physical_card,38
Is my PIN sent separably?,get_physical_card,38
How do I set my physical card PIN?,get_physical_card,38
Is it possible to give a second card from my account to my daughter?,getting_spare_card,39
"I want to give a second card for this account to my daughter, would this be possible?",getting_spare_card,39
I need a second card on this account for my daughter.,getting_spare_card,39
Where can virtual cards be ordered?,getting_virtual_card,40
Do I get to have one of those virtual cards I've heard about?,getting_virtual_card,40
What do I have to do to get my virtual card?,getting_virtual_card,40
I think my card is stolen!,lost_or_stolen_card,41
My card is stolen.  Help!,lost_or_stolen_card,41
I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?,lost_or_stolen_card,41
Can someone else use my account if they have my phone?  I lost mine.,lost_or_stolen_phone,42
"If I lost my phone at the hotel, can I still use the app?",lost_or_stolen_phone,42
I no longer have my phone.,lost_or_stolen_phone,42
Can I revive a physical card.,order_physical_card,43
Can you tell me how do I get a card?,order_physical_card,43
what steps do i do to get a real card,order_physical_card,43
I happened to forget my password,passcode_forgotten,44
I think my passcode was changed,passcode_forgotten,44
Not sure what my password is.,passcode_forgotten,44
A transaction on my card shows as pending.,pending_card_payment,45
I don't know what a pending payment is.,pending_card_payment,45
There is a payment that i made that i noticed has not gone thru yet. Can i ask why?,pending_card_payment,45
I have a withdrawal waiting to go through.,pending_cash_withdrawal,46
I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.,pending_cash_withdrawal,46
Why is my withdrawal from the ATM still showing as pending?,pending_cash_withdrawal,46
"I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?",pending_top_up,47
i put money on my card and i dont see it on the balance,pending_top_up,47
"I already paid to top-up but the funds aren't available yet, where are they?",pending_top_up,47
I am still waiting for a money transfer to process.,pending_transfer,48
"Why is my transfer appearing as ""pending""?",pending_transfer,48
Is my transfer pending?,pending_transfer,48
"I enetered the wrong information, I need my account unblocked How do I do that?",pin_blocked,49
What is the process for unlocking the pin?,pin_blocked,49
My account is blocked because I entered the wrong pin too many times.  Help me unblock.,pin_blocked,49
How would my friend be able to send me money?,receiving_money,50
How to receive transfers from my employer when I get paid in GBP?,receiving_money,50
Am I allowed to use different currencies?,receiving_money,50
I contacted the seller and he won't respond.  Please just refund me my  money.,Refund_not_showing_up,51
Where is my recent refund in the my statement?,Refund_not_showing_up,51
Why is the refund not on my statement?,Refund_not_showing_up,51
"Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.",request_refund,52
How do I receive a refund for my item?,request_refund,52
I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.,request_refund,52
Card payment has be declined.,reverted_card_payment?,53
I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.,reverted_card_payment?,53
Why would my card payment be reverted?,reverted_card_payment?,53
I have an American Express that I'd like to add money to my account with.,supported_cards_and_currencies,54
"I want to know which currencies and cards are supported, can you provide a list?",supported_cards_and_currencies,54
"Do I have to top up in euros if I use a card, or can I use a different currency?",supported_cards_and_currencies,54
What are the steps to finishing up with this account?,terminate_account,55
unhappy with service need to delete account,terminate_account,55
Help me close my account.,terminate_account,55
Am I charged for receiving money?,top_up_by_bank_transfer_charge,56
Is there a cost to receive money?,top_up_by_bank_transfer_charge,56
Will I be charged to top off my account?,top_up_by_bank_transfer_charge,56
Will you charge me more if I use a European bank card for a top up?,top_up_by_card_charge,57
how much do you charge to top up US cards?,top_up_by_card_charge,57
What fees are charged when I top up,top_up_by_card_charge,57
I would like to use cash to make a top-up?,top_up_by_cash_or_cheque,58
Do you accept cheques for top-up?,top_up_by_cash_or_cheque,58
can i deposit a check here?,top_up_by_cash_or_cheque,58
"Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?",top_up_failed,59
There has been a red flag on my top up.,top_up_failed,59
"I just topped up, and the app denied it.",top_up_failed,59
How much could I top up?,top_up_limits,60
what is the most money i can top up?,top_up_limits,60
Can I create my own top-up limit?,top_up_limits,60
The app reverted after I topped-up,top_up_reverted,61
"I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??",top_up_reverted,61
My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?,top_up_reverted,61
How do I top up on my card?,topping_up_by_card,62
my top up isnt there yet where do i find it,topping_up_by_card,62
"If I want a friend to top off my account, can they?",topping_up_by_card,62
I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.,transaction_charged_twice,63
"My husband and I went out for our weekly ""dinner and a movie,"" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?",transaction_charged_twice,63
"I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.",transaction_charged_twice,63
I got an unexpected charge on my transfers. How can I correct this?,transfer_fee_charged,64
I thought you guys offered free transfers. Why was I charged?,transfer_fee_charged,64
Why was I charged an extra fee when doing a transfer?,transfer_fee_charged,64
How can I transfer money between accounts?,transfer_into_account,65
I am looking to transfer some money from my other bank account into this one.,transfer_into_account,65
I need to move money from another bank to this account.,transfer_into_account,65
Why didn't my friend's transaction arrive yet?,transfer_not_received_by_recipient,66
I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?,transfer_not_received_by_recipient,66
How long do I have  to wait for my transaction to be completed?,transfer_not_received_by_recipient,66
How long will a transfer take from Europe?,transfer_timing,67
I need a quick transfer from China.  How long would that take?,transfer_timing,67
How long do I wait for a transfer from the United States?,transfer_timing,67
I'm having trouble proving my identity,unable_to_verify_identity,68
"My identity isn't being accepted, what should I do?",unable_to_verify_identity,68
"app malfunctioning, does not know its me",unable_to_verify_identity,68
Which documents do I need for this identity check?,verify_my_identity,69
I'm not sure how to complete the identity checks process.,verify_my_identity,69
What are the steps for the identity checks?,verify_my_identity,69
Where can I find information about where my money came from?,verify_source_of_funds,70
Where did my deposit for my source of funds come from?,verify_source_of_funds,70
What do I need to do to verify my funds?,verify_source_of_funds,70
"I just tried to top-up and now I'm getting an additional verification message, why?",verify_top_up,71
Why do I need to verify the top-up?,verify_top_up,71
I would like to receive instructions showing the verification process for top up cards..,verify_top_up,71
I can't make purchases with my virtual card.,virtual_card_not_working,72
The virtual card won't work.,virtual_card_not_working,72
My virtual car is not working.,virtual_card_not_working,72
Can I use visa or mastercard with your service,visa_or_mastercard,73
"I have a Visa and Mastercard, can I use these?",visa_or_mastercard,73
Is there a way I can get a Visa card?,visa_or_mastercard,73
"Can I use my account now, even though my identity verification has not gone through yet?",why_verify_identity,74
Should I complete my security verification before I can use my account?,why_verify_identity,74
Why does it matter that I prove my identity?,why_verify_identity,74
The amount of cash I selected to withdraw is different than what I received.,wrong_amount_of_cash_received,75
ATM only gave me $20 instead of $100,wrong_amount_of_cash_received,75
I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?,wrong_amount_of_cash_received,75
what is the exchange rate for foreign ATMs,wrong_exchange_rate_for_cash_withdrawal,76
"When I got my cash, the amount was not what it should have been, based on the exchange rate.",wrong_exchange_rate_for_cash_withdrawal,76
The exchange rate was wrong?,wrong_exchange_rate_for_cash_withdrawal,76