Datasets:

helvia
/

banking77-representative-samples

+text,label,label_name
+"My new card is here, what's the process for activating it?",0,activate_my_card
+"I am unable to activate my card, it won't let me.",0,activate_my_card
+Can you help me activate my card,0,activate_my_card
+I need my card to be activated right now.,0,activate_my_card
+"Just received my replacement card, what steps do i need to take to activate it?",0,activate_my_card
+What is the youngest age for an account?,1,age_limit
+What is the appropriate age for my child to be able to open an account?,1,age_limit
+How do I set up an account for my children?,1,age_limit
+How old do you have to be to open an account?,1,age_limit
+At what age can I open an account?,1,age_limit
+My google top-up pay is not going through,2,apple_pay_or_google_pay
+Can I use my Apple Watch to pay for gas?,2,apple_pay_or_google_pay
+Can I top up with Google Pay?,2,apple_pay_or_google_pay
+"Can Google Pay be used for top up, please help?",2,apple_pay_or_google_pay
+Top up is not working even though I have my AMEX in apple pay.,2,apple_pay_or_google_pay
+I need to know where I can withdraw money.,3,atm_support
+Where can I get money from my card?,3,atm_support
+The card can be used at which ATMs?,3,atm_support
+Where can money withdrawals be made?,3,atm_support
+Do I have to use a bank approved ATM to withdraw money?,3,atm_support
+I will be traveling and want money to be added automatically in certain intervals. Is this possible?,4,automatic_top_up
+How do I top-up while traveling?,4,automatic_top_up
+How do i set up auto top-up?,4,automatic_top_up
+I want to set up an auto top-up,4,automatic_top_up
+How do I auto top-up?,4,automatic_top_up
+What's the time frame normally for a UK account transfer? I just made one and it's not showing up anywhere. I want to be sure that everything is good.,5,balance_not_updated_after_bank_transfer
+I have transferred some money but the balance hasn't changed,5,balance_not_updated_after_bank_transfer
+"Is something wrong with my account, my balance didn't change after I transferred some money",5,balance_not_updated_after_bank_transfer
+The balance has not been updated.,5,balance_not_updated_after_bank_transfer
+Where is the transfer to my account?,5,balance_not_updated_after_bank_transfer
+How long should a cheque deposit take to show? My account hasn't updated and I want to make sure everything is okay.,6,balance_not_updated_after_cheque_or_cash_deposit
+"I deposited a check yesterday and Im not seeing it in my account. i need the money, is there something wrong with my account? check it out please",6,balance_not_updated_after_cheque_or_cash_deposit
+"When will I see my cash, since I already deposited my check?",6,balance_not_updated_after_cheque_or_cash_deposit
+I checked the app and my balance has not been updated for the cash or cheque deposit.,6,balance_not_updated_after_cheque_or_cash_deposit
+When will my cheque process?,6,balance_not_updated_after_cheque_or_cash_deposit
+My transfer failed to a beneficiary,7,beneficiary_not_allowed
+I couldn't transfer to an account.,7,beneficiary_not_allowed
+Why is this not letting me exchange crypto? I need help making this transaction go through.,7,beneficiary_not_allowed
+For some reason I am unable to preform a transfer to a beneficiary.,7,beneficiary_not_allowed
+"I tried transferring money to a beneficiary, however, I was unsuccessful.",7,beneficiary_not_allowed
+Please cancel my last transaction.,8,cancel_transfer
+I recently made a transfer but I need to cancel it as soon as possible.  Please let me know when this happens.,8,cancel_transfer
+I wish to cancel a transfer,8,cancel_transfer
+How to cancel a transaction,8,cancel_transfer
+A transfer has been made in my account that I need to cancel.  This was a mistake on my part and I hope we can get this resolved quickly.,8,cancel_transfer
+"I have a card that expires in the coming month, do I have to specifically ask for the updated card?",9,card_about_to_expire
+Do I need to order a new card before it expires?,9,card_about_to_expire
+Tell me how to replace my expired card.,9,card_about_to_expire
+want to get a new card in china,9,card_about_to_expire
+What should I do once my card expires?,9,card_about_to_expire
+What businesses accept this card?,10,card_acceptance
+Are there limits as to where my card will be accepted?,10,card_acceptance
+Which merchants accept this card?,10,card_acceptance
+In what places can I use my card?,10,card_acceptance
+Can i use this card at any store?,10,card_acceptance
+Is my new bank card on the way and is there a way to track it?,11,card_arrival
+How do I know when my new card is going to arrive?,11,card_arrival
+I have been waiting over a week. Is the card still coming?,11,card_arrival
+How long does it take for me to get my new card?,11,card_arrival
+I'm still waiting for my card.,11,card_arrival
+Can i choose a specific delivery date?,12,card_delivery_estimate
+My card is needed soon,12,card_delivery_estimate
+"To deliver to the US, how long will it take?",12,card_delivery_estimate
+how long does delivery take?,12,card_delivery_estimate
+What is the estimated date for delivery to US?,12,card_delivery_estimate
+How do I link an existing card?,13,card_linking
+"I got my card now, how do I make it show up in the app?",13,card_linking
+"I want to link to my card card with you, how?",13,card_linking
+How do I make my card show up in the app?,13,card_linking
+What do I do to link my new card?,13,card_linking
+I think my card is broke?,14,card_not_working
+Why doesn't my card work for any transactions?,14,card_not_working
+"Out of the blue, my card stopped working.",14,card_not_working
+What are ways to test why my card might not be working?,14,card_not_working
+Today I used my card at a restaurant and it was declined. Why?,14,card_not_working
+"Hi, I am new to this. Are there any additional fees or charges that I should be aware of? I was looking through the app and I thought I saw something in regards to fee-free allowances.",15,card_payment_fee_charged
+Why am I charged a fee for using my card on some purchases?,15,card_payment_fee_charged
+Why have I been charged a fee for card payment?,15,card_payment_fee_charged
+Why did I get charged a fee for my card payment?,15,card_payment_fee_charged
+When do i get charged a fee for using the card?,15,card_payment_fee_charged
+There were a couple of payments that I have noticed on my account with my card that I didn't make. Is it possible that somebody else has my card information?,16,card_payment_not_recognised
+I need some help now please! There are some transactions on my account that I do not remember purchasing. Can they be reversed? Can you please cancel or freeze my card so I don't keep getting charged?!,16,card_payment_not_recognised
+There is a vendor name I don't recognize on a payment from my account. I don't think I made this payment.,16,card_payment_not_recognised
+"There are a couple payments with my card shown in the app that i really didn't make myself. What's going on with this, does someone has access to my card?!",16,card_payment_not_recognised
+I didn't make a payment that shows in my app.,16,card_payment_not_recognised
+What is your exchange rate between UK pounds and Russian rubles for my last transaction,17,card_payment_wrong_exchange_rate
+Why was I charged extra on my last UK pound to Russian ruble exchange?,17,card_payment_wrong_exchange_rate
+I think there has been a mistake on my exchange rate for this purchase.,17,card_payment_wrong_exchange_rate
+I bought an item then noticed the exchange rate was wrong.,17,card_payment_wrong_exchange_rate
+I made a purchase and was charged at the wrong foreign exchange rate.,17,card_payment_wrong_exchange_rate
+lost my card in atm,18,card_swallowed
+The bank machine didn't give my card back how do I get a new one fast?,18,card_swallowed
+My card was eaten by the cash machine what do I do?,18,card_swallowed
+How do I get my card out of the ATM?,18,card_swallowed
+Why did the ATM eat my card?,18,card_swallowed
+"extra fees on a cash withdrawal, not cool.",19,cash_withdrawal_charge
+"Is there a fee when I get cash from an ATM? Is there a limit I can take out? If there is a fee, what is it?",19,cash_withdrawal_charge
+"I am not supposed to be charged a cash withdrawal fee, but I was.",19,cash_withdrawal_charge
+Why do I have a charge for an ATM withdrawal? I thought these were free?,19,cash_withdrawal_charge
+How come I got to pay to get my money from the ATM?,19,cash_withdrawal_charge
+My card shows a cash withdrawal I don't recognize.,20,cash_withdrawal_not_recognised
+Somebody made a withdrawal from my account for 500. I have my card so how can this be? Does somebody have a duplicate card or something? Help please.,20,cash_withdrawal_not_recognised
+There's an unauthorized cash withdraw,20,cash_withdrawal_not_recognised
+I want my card frozen right away. Money was taken out in an odd location I have never heard of.,20,cash_withdrawal_not_recognised
+What is this cash withdrawal I don't recognize?,20,cash_withdrawal_not_recognised
+Do I need to speak to a representative to change my pin?,21,change_pin
+Can I change my PIN at my local bank?,21,change_pin
+Is it possible for me to change my PIN number?,21,change_pin
+How do I change my pin while traveling?,21,change_pin
+What are the steps to change my PIN to something else?,21,change_pin
+I see some transactions that I don't recognize.  I think someone stole my details.,22,compromised_card
+What should I do if someone else used my card?,22,compromised_card
+My statement shows charges for things I never purchased. Were my account details stolen?,22,compromised_card
+"Can you check about unauthorized use of my card, I think someone is using mine without my knowledge?",22,compromised_card
+"my card details could be stolen, as i didnt make these transactions",22,compromised_card
+how many days processing new card?,23,contactless_not_working
+Can I make a contactless payments?,23,contactless_not_working
+I've tried using my contactless in several locations today and it's not working anywhere. It seemed fine before. How do I get it to work again?,23,contactless_not_working
+How do I troubleshoot my contactless?,23,contactless_not_working
+"I was trying to use contactless earlier, but it didn't work.",23,contactless_not_working
+Can I get a card that works in other countries like Africa and Indonesia?,24,country_support
+I just moved to the US how do I get a card?,24,country_support
+Which countries does your service work in?,24,country_support
+Do you support countries other than mine?,24,country_support
+Which countries do you currently support?,24,country_support
+Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.,25,declined_card_payment
+"Hi, is everything in good standing with my card? I am receiving multiple ""decline"" messages.",25,declined_card_payment
+My card was declined,25,declined_card_payment
+Why wasn't my card payment accepted?,25,declined_card_payment
+Why was my new card declined?,25,declined_card_payment
+Please help me with my card. As i have tried to use my card in two different ATMs but repeatedly it was declining by ATM.,26,declined_cash_withdrawal
+When going to the ATM to take out some cash today my withdrawal was  declined.  I need to fix this problem as soon as possible. whats going on?,26,declined_cash_withdrawal
+Why wouldn't my withdrawal go through?,26,declined_cash_withdrawal
+I think I am having an issue with withdraws on my card. It was declined on the way to work this morning. This hasn't happened in the past.,26,declined_cash_withdrawal
+ATM withdrawal not working.,26,declined_cash_withdrawal
+"On my transfer there was a ""decline"" message",27,declined_transfer
+It declined my transfer.,27,declined_transfer
+"Declined, transfer not completed.",27,declined_transfer
+"I get a ""decline"" message when doing a transfer",27,declined_transfer
+I have tried a couple of times to make a purchase and my card keeps getting declined. Why do you keep denying my transfers? I have already tried a couple of times and it's not working.,27,declined_transfer
+There's a direct debit payment that I don't recognize.,28,direct_debit_payment_not_recognised
+How long after I receive my statement can I dispute payments on it?,28,direct_debit_payment_not_recognised
+How do I dispute a direct debit that I didn't do?,28,direct_debit_payment_not_recognised
+I see a direct debit payment on my app that I did not do,28,direct_debit_payment_not_recognised
+"I saw money was taken out of my account by a seller a while back. I do not recognize the seller, but I'm pretty certain I didn't make that payment. Can you track who the seller is?",28,direct_debit_payment_not_recognised
+How many disposable cards am I allowed to have?,29,disposable_card_limits
+Do the disposable cards have restrictions?,29,disposable_card_limits
+Are there downsides to using a disposable virtual cards?,29,disposable_card_limits
+Are there any places that I can't use the disposable cards at?,29,disposable_card_limits
+Is there a transaction limit for a disposable card?,29,disposable_card_limits
+My last name has changed and I need to update my account details.,30,edit_personal_details
+"Since I got married, I need to change my name.",30,edit_personal_details
+how to change name on account,30,edit_personal_details
+I need to change my personal details in my account.,30,edit_personal_details
+How can I change my address?,30,edit_personal_details
+What is the charge for exchanging currencies?,31,exchange_charge
+Do I need to pay more for exchanging currencies?,31,exchange_charge
+Fees for currency exchange,31,exchange_charge
+is there a frequent currency discount?,31,exchange_charge
+My currencies needed to be exchanged often and I was wondering if there were any discounts available for this?,31,exchange_charge
+How do your exchange rates factor in?,32,exchange_rate
+How are the exchange rates for transfers calculated?,32,exchange_rate
+I'm interested in what your exchange rates are based on.,32,exchange_rate
+How do I know what the exchange rate will be when I make an exchange.,32,exchange_rate
+What is the exchange rate for EUR?,32,exchange_rate
+Can turn my money into another currency?,33,exchange_via_app
+How can I trade currencies with this app?,33,exchange_via_app
+Can currencies be exchanged on this app?,33,exchange_via_app
+How can I exchange GBP for AUD?,33,exchange_via_app
+Is it possible to exchange currencies?,33,exchange_via_app
+Can you please explain to me why there is an extra €1 fee in my statement?,34,extra_charge_on_statement
+I checked my account today and saw that I was charged an extra pound that I did not spend.,34,extra_charge_on_statement
+Why was I charged $1 in a transaction?,34,extra_charge_on_statement
+"Hello, I see that I have been charged an extra $1 on my app.  Could you please provide me with a reason for this charge?",34,extra_charge_on_statement
+I see I was charged $1 for a transaction.,34,extra_charge_on_statement
+My transfer didn't work how come?,35,failed_transfer
+What caused my transfer to fail?,35,failed_transfer
+Why do my transfers keep failing?,35,failed_transfer
+I've already tried 5 times to complete a transfer that's just standard. What's the deal? Is your system down at this time?,35,failed_transfer
+How can I find out why my transfer didn't go through?,35,failed_transfer
+What flat currencies do you use for holding and exchanges.,36,fiat_currency_support
+"In the exchange and holding, what fiat is allowed?",36,fiat_currency_support
+What currency is supported for exchanges and holding?,36,fiat_currency_support
+How can I solve my issue with holding multiple currencies?,36,fiat_currency_support
+How do I go forth on holding money in multiple currencies?,36,fiat_currency_support
+How about disposable virtual cards?,37,get_disposable_virtual_card
+Please explain how disposable virtual card work.,37,get_disposable_virtual_card
+How does a disposable virtual card work?,37,get_disposable_virtual_card
+I want to make an online purchase but I don't want to use my credit card. Can you tell me how a disposable virtual card works and where I can apply for one?,37,get_disposable_virtual_card
+How do I use the disposable cards?,37,get_disposable_virtual_card
+Can you deliver the PIN separately?,38,get_physical_card
+Is my PIN sent separably?,38,get_physical_card
+How do I set my physical card PIN?,38,get_physical_card
+Where is my PIN located?,38,get_physical_card
+How do I locate my PIN now that I have my card?,38,get_physical_card
+Is it possible to give a second card from my account to my daughter?,39,getting_spare_card
+"I want to give a second card for this account to my daughter, would this be possible?",39,getting_spare_card
+I need a second card on this account for my daughter.,39,getting_spare_card
+"I would like open a second card for my daughter, how can you assist me?",39,getting_spare_card
+Does it cost extra to send out more than one card?,39,getting_spare_card
+Where can virtual cards be ordered?,40,getting_virtual_card
+Do I get to have one of those virtual cards I've heard about?,40,getting_virtual_card
+What do I have to do to get my virtual card?,40,getting_virtual_card
+How long do you have to wait to see your virtual card your ordered?,40,getting_virtual_card
+Where's my virtual card,40,getting_virtual_card
+I think my card is stolen!,41,lost_or_stolen_card
+My card is stolen.  Help!,41,lost_or_stolen_card
+I misplaced my card and I dont know where the last place is where I used the card last. Can you look at my account and tell me the last place I used the card?,41,lost_or_stolen_card
+My card has been lost / stolen,41,lost_or_stolen_card
+"Help!  I fear that my card was stolen,",41,lost_or_stolen_card
+Can someone else use my account if they have my phone?  I lost mine.,42,lost_or_stolen_phone
+"If I lost my phone at the hotel, can I still use the app?",42,lost_or_stolen_phone
+I no longer have my phone.,42,lost_or_stolen_phone
+Help!  I think my phone may be stolen or lost!,42,lost_or_stolen_phone
+Help!  What should I do?  My phone was stolen yesterday.,42,lost_or_stolen_phone
+Can I revive a physical card.,43,order_physical_card
+Can you tell me how do I get a card?,43,order_physical_card
+what steps do i do to get a real card,43,order_physical_card
+Can I get a card in person?,43,order_physical_card
+I need to get hold of a physical card?,43,order_physical_card
+I happened to forget my password,44,passcode_forgotten
+I think my passcode was changed,44,passcode_forgotten
+Not sure what my password is.,44,passcode_forgotten
+How can I reset my passcode?,44,passcode_forgotten
+I need to reset my passcode. Where do I go to do that?,44,passcode_forgotten
+A transaction on my card shows as pending.,45,pending_card_payment
+I don't know what a pending payment is.,45,pending_card_payment
+There is a payment that i made that i noticed has not gone thru yet. Can i ask why?,45,pending_card_payment
+Why is my card payment still listed as pending?,45,pending_card_payment
+What does it mean when it says that I have a payment that is pending?,45,pending_card_payment
+I have a withdrawal waiting to go through.,46,pending_cash_withdrawal
+I tried to get some money but the machine was not working .The transaction still seems in progress! Can you please check what's going on.I don't want to be charged for money that I did not received.,46,pending_cash_withdrawal
+Why is my withdrawal from the ATM still showing as pending?,46,pending_cash_withdrawal
+Why would a cash withdrawal be pending?,46,pending_cash_withdrawal
+What does pending mean on a cash withdrawal?,46,pending_cash_withdrawal
+"I think something is wrong with your top up.  I've been waiting a little over an hour for this to go through, can you send it through for me?",47,pending_top_up
+i put money on my card and i dont see it on the balance,47,pending_top_up
+"I already paid to top-up but the funds aren't available yet, where are they?",47,pending_top_up
+Has my top up gone through?,47,pending_top_up
+"My top up hasn't gone through yet, why?",47,pending_top_up
+I am still waiting for a money transfer to process.,48,pending_transfer
+"Why is my transfer appearing as ""pending""?",48,pending_transfer
+Is my transfer pending?,48,pending_transfer
+How long does it take for pending to go through,48,pending_transfer
+when will my transfer clear,48,pending_transfer
+"I enetered the wrong information, I need my account unblocked How do I do that?",49,pin_blocked
+What is the process for unlocking the pin?,49,pin_blocked
+My account is blocked because I entered the wrong pin too many times.  Help me unblock.,49,pin_blocked
+I attempted to enter my pin to many times.,49,pin_blocked
+How can I get my PIN unblocked?,49,pin_blocked
+How would my friend be able to send me money?,50,receiving_money
+How to receive transfers from my employer when I get paid in GBP?,50,receiving_money
+Am I allowed to use different currencies?,50,receiving_money
+What methods are available for my friend to send me money?,50,receiving_money
+Can i get payed through this system?,50,receiving_money
+I contacted the seller and he won't respond.  Please just refund me my  money.,51,Refund_not_showing_up
+Where is my recent refund in the my statement?,51,Refund_not_showing_up
+Why is the refund not on my statement?,51,Refund_not_showing_up
+Is there a reason my refund isn't showing on my statement?,51,Refund_not_showing_up
+How long will it take to refund me,51,Refund_not_showing_up
+"Hello, I have recently made a purchase and have decided to cancel my purchase. Is there any way that you can cancel that transaction for me so I can get the money back? It's very important.",52,request_refund
+How do I receive a refund for my item?,52,request_refund
+I'd like to discuss an order I placed quite a long time ago. I have yet to receive it and am growing upset.  I want a refund as I now refuse to pay for the product.,52,request_refund
+My product hasn't arrived even though I ordered it a while ago. I want a refund!,52,request_refund
+I want this fee reversed from my account.,52,request_refund
+Card payment has be declined.,53,reverted_card_payment?
+I received a message from a seller stating they hadn't received my money even though it definitely came out of my account. The money has now been deposited back into my account. Please get this resolved as soon as possible.,53,reverted_card_payment?
+Why would my card payment be reverted?,53,reverted_card_payment?
+Unknowingly to me the payment sent to seller has been redeposied back in my account. I do not know why it would take out the payment and then put it back in my account. Can you resolve this as soon as possible?,53,reverted_card_payment?
+I think my card payment was cancelled. What happened?,53,reverted_card_payment?
+I have an American Express that I'd like to add money to my account with.,54,supported_cards_and_currencies
+"I want to know which currencies and cards are supported, can you provide a list?",54,supported_cards_and_currencies
+"Do I have to top up in euros if I use a card, or can I use a different currency?",54,supported_cards_and_currencies
+"I only have one more US credit card, is it accepted?",54,supported_cards_and_currencies
+I need to know if you will accept my credit card.,54,supported_cards_and_currencies
+What are the steps to finishing up with this account?,55,terminate_account
+unhappy with service need to delete account,55,terminate_account
+Help me close my account.,55,terminate_account
+"This is terrible, i want to delete my account",55,terminate_account
+How do I delete my account now,55,terminate_account
+Am I charged for receiving money?,56,top_up_by_bank_transfer_charge
+Is there a cost to receive money?,56,top_up_by_bank_transfer_charge
+Will I be charged to top off my account?,56,top_up_by_bank_transfer_charge
+Will I be charged for receiving money?,56,top_up_by_bank_transfer_charge
+Can I do a SWIFT transfer?,56,top_up_by_bank_transfer_charge
+Will you charge me more if I use a European bank card for a top up?,57,top_up_by_card_charge
+how much do you charge to top up US cards?,57,top_up_by_card_charge
+What fees are charged when I top up,57,top_up_by_card_charge
+What are the top-up fees for my card?,57,top_up_by_card_charge
+Are there going to be fees from adding money with an international card?,57,top_up_by_card_charge
+I would like to use cash to make a top-up?,58,top_up_by_cash_or_cheque
+Do you accept cheques for top-up?,58,top_up_by_cash_or_cheque
+can i deposit a check here?,58,top_up_by_cash_or_cheque
+I need to top up using a cheque,58,top_up_by_cash_or_cheque
+"Help me please, I need to top up cash.",58,top_up_by_cash_or_cheque
+"Hey, I attempted to top up my card today and for some reason it didn't work. When I did it the other way it worked just fine. Could you help me figure out why this is happening please?",59,top_up_failed
+There has been a red flag on my top up.,59,top_up_failed
+"I just topped up, and the app denied it.",59,top_up_failed
+What if my top up didn't work?,59,top_up_failed
+Why did my top-up not work?,59,top_up_failed
+How much could I top up?,60,top_up_limits
+what is the most money i can top up?,60,top_up_limits
+Can I create my own top-up limit?,60,top_up_limits
+Tell me if there is a top-up limit.,60,top_up_limits
+What limits are the to top-ups?,60,top_up_limits
+The app reverted after I topped-up,61,top_up_reverted
+"I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go??",61,top_up_reverted
+My thoughts were that you offered crypto top up which does not seem to be working. The money has now been taken from my account. What is the problem here?,61,top_up_reverted
+"Hi, i just topped up my phone and the money was deducted but it seems to have deducted the same amount again! please help!",61,top_up_reverted
+Why has my top-up been reverted?,61,top_up_reverted
+How do I top up on my card?,62,topping_up_by_card
+my top up isnt there yet where do i find it,62,topping_up_by_card
+"If I want a friend to top off my account, can they?",62,topping_up_by_card
+Something is wrong with my top up and I can't see it. How do I find it?,62,topping_up_by_card
+Can friends I have top-up my account?,62,topping_up_by_card
+I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.,63,transaction_charged_twice
+"My husband and I went out for our weekly ""dinner and a movie,"" and it was my turn to pick up the check. Now I see that my card was charged twice. Who should I contact about negating the second charge and getting my card credited?",63,transaction_charged_twice
+"I have been double charged for a couple of things this week, and would appreciate a refund for the duplicate charges.",63,transaction_charged_twice
+My bill shows the same charge more than once,63,transaction_charged_twice
+I've got a repeated tranasaction on my card.,63,transaction_charged_twice
+I got an unexpected charge on my transfers. How can I correct this?,64,transfer_fee_charged
+I thought you guys offered free transfers. Why was I charged?,64,transfer_fee_charged
+Why was I charged an extra fee when doing a transfer?,64,transfer_fee_charged
+Extra charge during transfer,64,transfer_fee_charged
+I don't appreciate the extra fees being siphoned from my account. I was helping some friends move to Japan and we were buying home decorations at the local stores. The  receipts differed greatly from what showed up in my bank account and my statement. When can I expect the extra fees to be back in my account?,64,transfer_fee_charged
+How can I transfer money between accounts?,65,transfer_into_account
+I am looking to transfer some money from my other bank account into this one.,65,transfer_into_account
+I need to move money from another bank to this account.,65,transfer_into_account
+"I need to transfer money into my account, and I don't know how to do that.",65,transfer_into_account
+How can I go about transferring money to my account?,65,transfer_into_account
+Why didn't my friend's transaction arrive yet?,66,transfer_not_received_by_recipient
+I made a transfer to my friend earlier and she hasn't received it yet.  What's the hold up?,66,transfer_not_received_by_recipient
+How long do I have  to wait for my transaction to be completed?,66,transfer_not_received_by_recipient
+"How much time do transfers take? I sent money to a friend who needs it fast. It's been hours, and the money has not gone through.",66,transfer_not_received_by_recipient
+Why is the transaction to my friend still pending?,66,transfer_not_received_by_recipient
+How long will a transfer take from Europe?,67,transfer_timing
+I need a quick transfer from China.  How long would that take?,67,transfer_timing
+How long do I wait for a transfer from the United States?,67,transfer_timing
+How long does a transfer take to reach one's account.,67,transfer_timing
+When will my transfer arrive from Europe?,67,transfer_timing
+I'm having trouble proving my identity,68,unable_to_verify_identity
+"My identity isn't being accepted, what should I do?",68,unable_to_verify_identity
+"app malfunctioning, does not know its me",68,unable_to_verify_identity
+My identity can't be verified.,68,unable_to_verify_identity
+Why hasn't the app verified my identity?,68,unable_to_verify_identity
+Which documents do I need for this identity check?,69,verify_my_identity
+I'm not sure how to complete the identity checks process.,69,verify_my_identity
+What are the steps for the identity checks?,69,verify_my_identity
+How do you check my identity?,69,verify_my_identity
+"I'm trying to verify my identity but can't figure out how, what do I do?",69,verify_my_identity
+Where can I find information about where my money came from?,70,verify_source_of_funds
+Where did my deposit for my source of funds come from?,70,verify_source_of_funds
+What do I need to do to verify my funds?,70,verify_source_of_funds
+What source do my fund come from?,70,verify_source_of_funds
+where can I see who sent me funds,70,verify_source_of_funds
+"I just tried to top-up and now I'm getting an additional verification message, why?",71,verify_top_up
+Why do I need to verify the top-up?,71,verify_top_up
+I would like to receive instructions showing the verification process for top up cards..,71,verify_top_up
+Why do you ask for top-up verification?,71,verify_top_up
+Why do i have to verify my top-up card?,71,verify_top_up
+I can't make purchases with my virtual card.,72,virtual_card_not_working
+The virtual card won't work.,72,virtual_card_not_working
+My virtual car is not working.,72,virtual_card_not_working
+I have a disposable card but it does not work?,72,virtual_card_not_working
+I can't get my virtual card to work.,72,virtual_card_not_working
+Can I use visa or mastercard with your service,73,visa_or_mastercard
+"I have a Visa and Mastercard, can I use these?",73,visa_or_mastercard
+Is there a way I can get a Visa card?,73,visa_or_mastercard
+Will you guys do Visa or Mastercard?,73,visa_or_mastercard
+I want to get a Visa card,73,visa_or_mastercard
+"Can I use my account now, even though my identity verification has not gone through yet?",74,why_verify_identity
+Should I complete my security verification before I can use my account?,74,why_verify_identity
+Why does it matter that I prove my identity?,74,why_verify_identity
+Why should I have to prove my identity?,74,why_verify_identity
+Why is there an identity check?,74,why_verify_identity
+The amount of cash I selected to withdraw is different than what I received.,75,wrong_amount_of_cash_received
+ATM only gave me $20 instead of $100,75,wrong_amount_of_cash_received
+I attempted to withdraw some money from an ATM this morning and received the wrong amount. Your app says I have enough money available in the account. Can someone tell me what's wrong?,75,wrong_amount_of_cash_received
+How can I request cash back? The ATM just gave me a different amount than what I've been charged though...,75,wrong_amount_of_cash_received
+I got the incorrect amount of money given to me from my account,75,wrong_amount_of_cash_received
+what is the exchange rate for foreign ATMs,76,wrong_exchange_rate_for_cash_withdrawal
+"When I got my cash, the amount was not what it should have been, based on the exchange rate.",76,wrong_exchange_rate_for_cash_withdrawal
+The exchange rate was wrong?,76,wrong_exchange_rate_for_cash_withdrawal
+Why is the exchange rate so high? This should have been a much higher amount of cash for that to apply.,76,wrong_exchange_rate_for_cash_withdrawal
+"I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction?",76,wrong_exchange_rate_for_cash_withdrawal