Datasets:
nahyeon00
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banking

Dataset card Data Studio Files Community
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Could you help my figure out the exchange fee?
exchange_charge
I made a cash deposit to my account but i don't see it
balance_not_updated_after_cheque_or_cash_deposit
Hello - I'm on the app and trying to purchase crypto. It's not going through. What am I doing wrong?
beneficiary_not_allowed
Why is it saying I have a pending payment?
pending_card_payment
Is there an extra charge to exchange different currencies?
exchange_charge
Do top-up limits exist?
top_up_limits
What is the procedure for depositing a virtual card
get_disposable_virtual_card
i have a pending top-up
pending_top_up
What card or currency can I use to pay?
supported_cards_and_currencies
I deposited some money, but the balance has not changed.
balance_not_updated_after_cheque_or_cash_deposit
What steps are taken to transfer money into my account?
transfer_into_account
Where can I check out the source of available funds in my account?
verify_source_of_funds
My top up was denied
top_up_failed
Do I need to verify the top-up?
verify_top_up
Can I use my account before my Identity verification has passed?
why_verify_identity
Please tell me the steps to verify my identity.
verify_my_identity
I got billed an extra pound!
extra_charge_on_statement
How long should it take for my new card to arrive in them mail? What should I do if I never receive it?
card_arrival
What are the currency types that I can keep money in.
fiat_currency_support
Please help me, there is a transaction in the incorrect account.
cancel_transfer
Can I add money to my account via bank transfer?
transfer_into_account
Will my transfer be done soon?
pending_transfer
What is the auto top-up limit?
automatic_top_up
I need to cancel a transaction on my debit card.
direct_debit_payment_not_recognised
I do not feel comfortable verifying my identity.
why_verify_identity
I Submitted a cheque couple of days ago, nothing happened to my account yet.What could be the possible issue?
balance_not_updated_after_cheque_or_cash_deposit
Hello, I am buying a flat and need the inital payment for the mortgage to go through. It keeps showing up as error, what is going on? Can you please help me make this transfer?
failed_transfer
Some cash was missing at ATM.
wrong_amount_of_cash_received
I didn't get all the cash I asked for
wrong_amount_of_cash_received
There is a cash withdrawal in my account that isn't mine.
cash_withdrawal_not_recognised
how to change name on account
edit_personal_details
How long does it take to verify a person's identity?
unable_to_verify_identity
Why does a cash withdrawal show as pending?
pending_cash_withdrawal
I am not comfortable verifying my indentity.
why_verify_identity
What other currencies can I hang onto?
fiat_currency_support
Can my PIN changed remotely without visiting a bank?
change_pin
What does a transfer cost?
top_up_by_bank_transfer_charge
Would I be charged any fees if I added money to my account using an international card?
top_up_by_card_charge
How can a payment be declined
declined_card_payment
Is there such thing as an auto top-up option?
automatic_top_up
I got an unexpected charge on my transfers. How can I correct this?
transfer_fee_charged
What do I do with my "decline" message on a transfer?
declined_transfer
What is the maximum transactions I can use on a disposable card?
disposable_card_limits
What currences are available for exchange?
exchange_via_app
Why am I being charged for transferring money?
transfer_fee_charged
Is it possible to hold money in different currencies?
fiat_currency_support
Can I check to see where the funds came from?
verify_source_of_funds
There was an extra charge when I used my card
card_payment_fee_charged
I contacted the seller for a direct refund last week but he still hasn't give me my money. What should I do?
Refund_not_showing_up
Please tell me where I can update my details since I moved.
edit_personal_details
I seem to have a problem here, I bought something about a 2 weeks ago and just now received the payment back into my account and I've already received the item. Can you tell me what is going on here?
reverted_card_payment?
I need to update my address.
edit_personal_details
How long will it take for the money to reach my account?
transfer_timing
What countries do your accounts send and receive to?
country_support
My top up did not show up as shown and my money has disappeared, can you help me fix this glitch problem?
top_up_reverted
The ATM kept my card?
card_swallowed
Is going to a bank only way to change my PIN?
change_pin
I tried to pay with my card and it didn't work
declined_card_payment
Lost password
passcode_forgotten
need help with google pay top up
apple_pay_or_google_pay
I would like a physical card sent to me.
order_physical_card
How can I convert currencies?
exchange_via_app
If I need more than cards will I have to pay a fee to receive them?
getting_spare_card
Whats the reason for my payment being declined? It looked like everything went through ok and my account was good.
declined_card_payment
I transferred money and it didn't get there.
transfer_not_received_by_recipient
You sent me a card and now I want to link it.
card_linking
I didn't see the money I added to my card.
top_up_failed
Please double check my card - withdrawal was working fine so far, but this morning on the way to work it suddenly got declined!
declined_cash_withdrawal
Do you accept cheques for top-up?
top_up_by_cash_or_cheque
Why can I not do a transfer
beneficiary_not_allowed
What is the extra fee that showed up on my card?
card_payment_fee_charged
Why is there an extra fee on my statement?
extra_charge_on_statement
After taking over my card transactions I noticed that was charged twice for a restaurant purchased from earlier this week. Can you please remove one of these transactions from my account since it is not accurate?
transaction_charged_twice
I need to reset my passcode, this one isn't working
passcode_forgotten
How long do transfers typically take? Is there a way of speeding the process up? My friend needs the money I sent her desperately.
transfer_not_received_by_recipient
I tried to withdraw cash at an ATM in the city center but my card was declined. The transaction is still showing up as pending - please cancel it!
pending_cash_withdrawal
I think that there was an error in calculating the exchange rate. I recently withdrew cash and received much less than expected.
wrong_exchange_rate_for_cash_withdrawal
I tried to transfer funds to a beneficiary and was denied. Can you tell me why?
beneficiary_not_allowed
How do I cancel a transfer?
cancel_transfer
Help. My card is broken.
card_not_working
Can I use the app without my phone?
lost_or_stolen_phone
Why am I not allowed to verify my id?
unable_to_verify_identity
Help me. The passcode doesn't work.
passcode_forgotten
What's the process for topping up by card?
topping_up_by_card
I have a new card. How do i top it up?
topping_up_by_card
Is it possible to get a refund?
request_refund
My wallet was stolen, along with my cards. How do I put a freeze on my cards and order a new one?
lost_or_stolen_card
explain the virtual card
getting_virtual_card
What are the restrictions on the virtual cards?
disposable_card_limits
I found my card again. Can I put it back into the app?
card_linking
why do you charge for transfers?
top_up_by_bank_transfer_charge
When traveling, is it possible for it to add money at specific time intervals?
automatic_top_up
Why wasn't my top-up accepted and where did that money go? At first it said it was confirmed but now I can't find it.
top_up_reverted
Why has my withdrawal not posted?
pending_cash_withdrawal
What top up charges are there for US cards?
top_up_by_card_charge
What works for identity verification?
verify_my_identity
I could not get a top-up to work, why?
top_up_failed
Why did my card get charged twice for a transaction?
transaction_charged_twice
I would like a disposable virtual card, could I get one?
get_disposable_virtual_card
Why doesn't the person I sent money to see that transfer yet?
transfer_not_received_by_recipient