text:   Support in Online Health Communities",7,"['The new @CaringBridge Planner is a great way to coordinate support during health crises &amp; our new @acmtochi paper explores design implications for features like this. Pre-print here: <LINK> Results spoilers below! Thread 1/6 <LINK>', ""Results Spoiler #1: Friends and family of patients don't always align with patients/caregivers on what types of instrumental support they are interested in providing. However, tools like the Planner can possibly help to re-align these user groups. 2/6"", 'Results Spoiler #2: Emotional and instrumental support are important to CaringBridge users. However, we found that *prayer support* is the most important support category to these users. This suggests a significantly understudied design opportunity in online communities. 3/6', 'Results Spoiler #3: People generally have more trust in their closest social connections to provide instrumental support than more distant acquaintances or businesses. (No surprise there!) 4/6', 'Results Spoiler #4: People generally trust traditional businesses more than sharing economy apps to help out during health crises. But in some cases, their trust in app-based businesses like @lyft @uber or @gofundme is greater than their trust in taxi services or banks. 5/6', ""I'm looking forward to tweeting out a full blog post once the paper has been officially published, but here's a first peek at the pre-print! :) https://t.co/9Um0Z838ee 👀  Thanks for reading! 6/6"", ""@andrewmiller @CaringBridge @acmtochi That's great to hear @andrewmiller. Will keep an eye out for your upcoming work! Support coordination is challenging, but there are important opportunities for tech to make it a little easier. It's certainly a big focus at CaringBridge right now, as the new Planner shows.""]",20,05,1715