text: By . Jill Reilly and David Mccormack . PUBLISHED: . 22:18 EST, 8 May 2013 . | . UPDATED: . 09:28 EST, 9 May 2013 . Fled: Amanda Berry called 911 seconds after she fled the Cleveland dungeon . A Cleveland 911 dispatch tape released on Wednesday gives a revealing insight into how the situation unfolded for dispatchers and police after they received Amanda Berry’s call for help. Police were initially dispatched at 5:51pm on Monday after a report of a 911 call from a female ‘who says her named is Amanda Berry and that she had been kidnapped ten years ago.’ The dispatcher sent officers to 2210 Seymour Avenue where Berry had said she fled after escaping her captor's home at 2207 Seymour Avenue, where she had been held captive for a decade. By 5:55 p.m., police arrived at the scene and immediately recognized the seriousness of the situation. ‘This might be for real,’ an officer can be heard saying. ‘Georgina DeJesus might be in this house also.’ Then at about 5:59 p.m., an officer confirmed what no one was expecting to happen. ‘We found ‘em. We found ‘em,’ said the officer while cries from the women can be heard in the background. An officer then called for ambulances to respond to the scene, as one of the women was having trouble breathing. Within a short period, Cleveland police confirmed they had located missing women Amanda Berry, Gina DeJesus and Michelle Knight, as well as Berry’s six-year-old daughter. All three were taken to the hospital. 2207 Seymour Avenue, Cleveland, where the three girls have been held captive for the past decade . Found: Michelle Knight (right) and Gina DeJesus (left) were found alive in Cleveland on Monday afternoon . Cleveland officials have revealed . they are reviewing the actions of the 911 dispatcher who took Amanda . Berry’s call seconds after she fled the Cleveland dungeon where . she and two others had been held captive. The 911 dispatcher - one of the first . people Miss Berry spoke to after her decade long captivity - has been . criticized for not comforting the distressed caller and not keeping the . 26-year-old on the phone until the police arrived. Miss Berry's phone call on Monday evening from a neighbor's phone lasted less than two minutes. Miss Berry, who disappeared in 2003 aged 14, is heard screaming down the phone to an Ohio police operator: 'I've been kidnapped and I've been missing for 10 years, and I'm, I'm here, I'm free now.' But multiple times the . dispatcher’s response was 'Talk to the police when they get there,' before asking the name of Miss . Berry’s captor, as well as his age and ethnicity. Brothers: From left, Ariel, Onil and Pedro have all been arrested in connection with the abduction of Gina DeJesus, Amanda Berry and Michelle Knight almost ten years ago . In the 911 call Miss Berry implores . the dispatcher that she needs the police immediately, but she is told . authorities will be sent as soon as a 'car becomes open.' At one point when Miss Berry says 'I'm . Amanda Berry. I've been on the news for the last 10 years,' the . dispatcher replies 'I got that, dear.' In the recording the emotional cries from DeJesus and Knight can be heard. As Miss Berry becomes more frantic the dispatcher says 'The police are on their way; talk to them when they get there.' The dispatcher, whose identity has not been revealed, repeats again  'I told you they're on their way; talk to them when they get there, OK.' Combing: Cleveland police and FBI agents search a yard. There were apparently signs that dirt had recently been moved in the backyard of the house . 'One of the things that jumped out . was that after the dispatch took the information, she moved on to the . next call. I think that realizing the gravity of the situation, the . dispatch might have stayed on the call with that person,'  Gary Allen, a . dispatcher for 20 years in Berkeley, California told the Daily Beast. 'You generally want to hold the person on the phone and try to make a personal connection until law enforcement can get there.' CBS58 played . the full 9-1-1 call for Kenosha County Telecommunications and Training . Officer Sandy Zuerlein, who admitted she would have kept Miss Berry on . the phone. 'In this call, she was afraid that . the man who had her was coming back.  If I had kept her on the phone, . and he came back, we could have alerted officers,' Ms Zuerlein said. In response Cleveland Department of Public Safety . Director Martin Flask said police were dispatched and on scene in the . west side neighborhood in less than two minutes. This map shows the block, Lorain Avenue, in Cleveland where the three girls went missing, years apart. They were found Monday on Seymour Avenue, approximately three miles from where they were abducted . 'While the call-taker complied . with policies and procedures which enabled a very fast response by . police, we have noted some concerns which will be the focus of our . review, including the call-taker’s failure to remain on the line with . Ms. Berry until police arrived on scene. 'Please be assured that this matter will be investigated, and if necessary, appropriate corrective action taken. 'I would like to note that the . call-taker did take the call, create an event and send it to the channel . dispatcher in less than 90 seconds. Within 1 minutes and 18 seconds . from the time that the call-taker answered the call our dispatcher was . broadcasting the assignment to available police units. 'As a result of the call-taker’s actions, police were dispatched and on scene in less than two minutes.' Caller: Help me. I'm Amanda Berry.Dispatcher: You need police, fire, ambulance?Caller: I need police.Dispatcher: OK, and what's going on there?Caller: I've been kidnapped and I've been missing for 10 years, and I'm, I'm here, I'm free now.Dispatcher: OK, and what's your address?Caller: 2207 Seymour AvenueDispatcher: 2207 Seymour. Looks like you're calling me from 2210.Caller: Huh?Dispatcher: Looks like you're calling me from 2210.Caller: I can't hear you.Dispatcher: Looks like you're calling me from 2210 Seymour.Caller: I'm across the street; I'm using the phone.Dispatcher: OK, stay there with those neighbors. Talk to police when they get there.Caller: (Crying)Dispatcher: Ok, talk to police when they get there.Caller: OK. Hello?Dispatcher: OK, talk to the police when they get there.Caller: OK (unintelligible).Dispatcher: We're going to send them as soon as we get a car open.Caller: No, I need them now before he gets back.Dispatcher: All right; we're sending them, OK?Caller: OK, I mean, like ...Dispatcher: Who's the guy you're trying -- who's the guy who went out?Caller: Um, his name is Ariel Castro.Dispatcher: OK. How old is he?Caller: He's like 52.Dispatcher: And, uh -Caller: I'm Amanda Berry. I've been on the news for the last 10 years.Dispatcher: I got, I got that, dear. (Unintelligible) And, you say, what was his name again?Caller: Uh, Ariel Castro.Dispatcher: And is he white, black or Hispanic?Caller: Uh, Hispanic.Dispatcher: What's he wearing?Caller (agitated): I don't know, 'cause he's not here right now. That's why I ran away.Dispatcher: When he left, what was he wearing?Caller: Who knows (unintelligible).Dispatcher: The police are on their way; talk to them when they get there.Caller: Huh? I - OK.Dispatcher: I told you they're on their way; talk to them when they get there, OK.Caller: All right, OK. Bye.