Dataset,Partition,SentenceID,Threshold,MergedSelections,Unselected,Selected,Greeting,Backstory,Justification,Rant,Gratitude,Other,Express Emotion
1,1,2227,2,"[Just to set the scene... I have a fairly tall husband who likes to complain on long flights when his legs are hurting him. In the past we have been lucky in getting the seat next to the exits with the extra legroom on scheduled flights on a few occasions. I recall getting these seats when we asked politely at the check in desk. Ideally, we would love to get these seats when we travel to Bangkok (economy) - although I know there is no guarantee and after reading posts they can be allocated to passengers with 'elite' status etc I believe these seats are only assigned by the airport check in staff on the day (or at least this is what I thought I read on the Emirates website). We have selected the next best seats for us through the online booking manager system. My question is therefore this -] if we check in online, will this mean we automatically won't be able to get the seats with the extra legroom?"," if we check in online, will this mean we automatically won't be able to get the seats with the extra legroom?","Just to set the scene... I have a fairly tall husband who likes to complain on long flights when his legs are hurting him. In the past we have been lucky in getting the seat next to the exits with the extra legroom on scheduled flights on a few occasions. I recall getting these seats when we asked politely at the check in desk. Ideally, we would love to get these seats when we travel to Bangkok (economy) - although I know there is no guarantee and after reading posts they can be allocated to passengers with 'elite' status etc I believe these seats are only assigned by the airport check in staff on the day (or at least this is what I thought I read on the Emirates website). We have selected the next best seats for us through the online booking manager system. My question is therefore this -",0,1,0,0,0,1,0
1,1,2182,2,"I am flying from Luton to Dalaman (Turkey) next week with Monarch and am wondering whether or not to bother with online check-in. [We already have allocated seats, so as far as I can see the only extra thing that online check-in offers is that you don't have to have your boarding pass printed at the check-in desk. Things that are putting me off are: (1) I've noticed over the past couple of years that because now most people are checking in online, the queues for the online check-in desks are often actually longer than the queues for people who haven't checked in online (2) Last year we had a 12 hour flight delay - the original plane had a problem and the airline then split passengers into two groups and people who had NOT checked in online were flown out on a much earlier plane than those who had checked in online - goodness knows why.]",I am flying from Luton to Dalaman (Turkey) next week with Monarch and am wondering whether or not to bother with online check-in. ,"We already have allocated seats, so as far as I can see the only extra thing that online check-in offers is that you don't have to have your boarding pass printed at the check-in desk. Things that are putting me off are: (1) I've noticed over the past couple of years that because now most people are checking in online, the queues for the online check-in desks are often actually longer than the queues for people who haven't checked in online (2) Last year we had a 12 hour flight delay - the original plane had a problem and the airline then split passengers into two groups and people who had NOT checked in online were flown out on a much earlier plane than those who had checked in online - goodness knows why.",0,1,0,0,0,1,0
1,1,2183,2,"[My family is flying from Hartford Ct to Honolulu in a couple weeks. We have two short stops before we make it to the west coast. The stops do not allow us enough time to grab a bite to eat. Other than buying the food for purchase on the flights,] does anyone know if we are allowed to take our own sandwiches, snacks, on board?"," does anyone know if we are allowed to take our own sandwiches, snacks, on board?","My family is flying from Hartford Ct to Honolulu in a couple weeks. We have two short stops before we make it to the west coast. The stops do not allow us enough time to grab a bite to eat. Other than buying the food for purchase on the flights,",0,1,0,0,0,0,0
1,1,2190,2,Need some suggestions for how to keep my 5yo son entertained on United flight from SYD-SFO. [I knew United did not have seat back TVs or a decent AVOD system so need some suggestions to keep my boy entertained. He will sleep for some of the flight as it leaves Sydney at 4pm. I was thinking of buying a portable DVD but battery life will get me 2 movies maximum. Same battery life problem if i was to get Ipod touch or even with laptop. So what other suggestions do you have for me?],Need some suggestions for how to keep my 5yo son entertained on United flight from SYD-SFO. ,I knew United did not have seat back TVs or a decent AVOD system so need some suggestions to keep my boy entertained. He will sleep for some of the flight as it leaves Sydney at 4pm. I was thinking of buying a portable DVD but battery life will get me 2 movies maximum. Same battery life problem if i was to get Ipod touch or even with laptop. So what other suggestions do you have for me?,0,1,0,0,0,1,0
1,1,1630,2,"[Hello, ]just wondering which travel insurance you guys use that really work?[ In the fall we had a two week vacation to Europe, involved four United flights. First got canceled, ergo the second one we missed. Took three other ones instead. On the trip back two flights were planned. Both got canceled even though they were confirmed about three times. Had to take another airline back, skipped last flight and took the train back instead. Had paid for the overseas flight extra for economy plus seats and of course didn't get them since the flight got canceled and we flew with another carrier. Paid $700 for travel insurance, didn't see a penny. Thanks, Undine]",just wondering which travel insurance you guys use that really work?,"Hello,  In the fall we had a two week vacation to Europe, involved four United flights. First got canceled, ergo the second one we missed. Took three other ones instead. On the trip back two flights were planned. Both got canceled even though they were confirmed about three times. Had to take another airline back, skipped last flight and took the train back instead. Had paid for the overseas flight extra for economy plus seats and of course didn't get them since the flight got canceled and we flew with another carrier. Paid $700 for travel insurance, didn't see a penny. Thanks, Undine",1,1,0,1,1,0,0
1,1,2463,2,"[Hi, Last month I booked a ticket for my wife and I to Las Vegas travelling on US Airways from Israel to LV. My passport is US, and hers is Israeli. I booked her ticket under the name shown on her Passport and Visa, we'll use Jane Doe.] Her ticket is also booked under Jane Doe. [However, shortly after booking the ticket ]she told me that she had her named in her passport to Jane Doe *my last name*. [So ]her ticket is booked under Jane Doe. Her Passport says ""Jane Doe"" Her Visa says ""Jane Doe"" But when they turn to the next page, they'll see a ""Change of Name"" sticker reflecting the legal change to ""Jane Doe + my last name"". My question is, will she still be allowed to fly and/or should we expect major problems during our trip over this?"," Her ticket is also booked under Jane Doe. she told me that she had her named in her passport to Jane Doe *my last name*. her ticket is booked under Jane Doe. Her Passport says ""Jane Doe"" Her Visa says ""Jane Doe"" But when they turn to the next page, they'll see a ""Change of Name"" sticker reflecting the legal change to ""Jane Doe + my last name"". My question is, will she still be allowed to fly and/or should we expect major problems during our trip over this?","Hi, Last month I booked a ticket for my wife and I to Las Vegas travelling on US Airways from Israel to LV. My passport is US, and hers is Israeli. I booked her ticket under the name shown on her Passport and Visa, we'll use Jane Doe.However, shortly after booking the ticket So ",0,1,0,0,0,1,0
1,1,2080,2,"So my husband recently made MM Gold with American. Totally out of the blue (but in full disclosure, he was Gold with AA for the last many years he worked, so we are no strangers to the front yard).[ But Speedbird recently linked me to an AA wikie, which linked to the Flyertalk forum, where I read about XPlats not getting upgraded on certain routes. Plus we were on a direct which was only going to be 5 stickers instead of the usual 7 for that connecting routing...so we figured we had no chance. Checking the website the night before (well within our 24 hr. window...still nothing). But ]when we got to the airport the next day and I was at the kiosk, the first thing that caught my eye was ""TWO MEALS"" - yeah baby, we've hit the big time, LOL. Yes, it was only on a direct MD-80 = but it was still cool. Loved the nuts, the free food, the chocolate chip cookies. [Won't get anymore free stickers until we fly 10,000 (which will definitely happen this year), but yeah, it was sure nice. I'm almost happy I figured we had no chance because it was such a nice surprise.]","So my husband recently made MM Gold with American. Totally out of the blue (but in full disclosure, he was Gold with AA for the last many years he worked, so we are no strangers to the front yard).when we got to the airport the next day and I was at the kiosk, the first thing that caught my eye was ""TWO MEALS"" - yeah baby, we've hit the big time, LOL. Yes, it was only on a direct MD-80 = but it was still cool. Loved the nuts, the free food, the chocolate chip cookies. "," But Speedbird recently linked me to an AA wikie, which linked to the Flyertalk forum, where I read about XPlats not getting upgraded on certain routes. Plus we were on a direct which was only going to be 5 stickers instead of the usual 7 for that connecting routing...so we figured we had no chance. Checking the website the night before (well within our 24 hr. window...still nothing). But Won't get anymore free stickers until we fly 10,000 (which will definitely happen this year), but yeah, it was sure nice. I'm almost happy I figured we had no chance because it was such a nice surprise.",0,1,0,0,0,1,0
1,1,1660,2,"i'v never saw a company that so disrespect her clients. i[ bought a ticket from israel to usa which cost a-l-o-t of money.since I'm from israel I'm not familiar with there coin (GBP) or something like that, it looks just like the Euro sign so i was sure i was paying in Euro. a few min after i realized it was not Euro so it means i paid 1000 more (nis) than i thought, i tried to find an email to contect them right away to cancel my flight befot the confirmation of the ticket, but there was no email in the web just phone number in Europe that i cant call. i sent them a massage on facebook which was my only option, beggin them to get back to me..in the mean time i sent an email to paypal asking to not aprove the charge...no one was answering me.... just the next day edreams answered to my facebbok, that i can't cancel the flight and there's nothing to do. in there website they wrote black on white the you can cancel the flight for 25 GBP... the only answer i got from them was trough facebook, and i was begging for an email adresss i could contact and explain, or at least get a better explaintion...but nothing i dont mind paying the fee cuse anyway if ill book a diffrent flight+ the fee it will be cheaper than what i paid in edreams! it's not even the gratest flight there are stops in the middle so i could find a cheaper flight for shore, it was an onest mistake that i was reading the sign wrong, i tried to cancel a less then 5 min after, but nothing... now I'm crying every time i remember this, I'm a student that can't afford this amount for a flying ticket.. i need to work 3 months for this kind of amount..my all vacation rouin...]i will never book frim them again!",i'v never saw a company that so disrespect her clients. ii will never book frim them again!," bought a ticket from israel to usa which cost a-l-o-t of money.since I'm from israel I'm not familiar with there coin (GBP) or something like that, it looks just like the Euro sign so i was sure i was paying in Euro. a few min after i realized it was not Euro so it means i paid 1000 more (nis) than i thought, i tried to find an email to contect them right away to cancel my flight befot the confirmation of the ticket, but there was no email in the web just phone number in Europe that i cant call. i sent them a massage on facebook which was my only option, beggin them to get back to me..in the mean time i sent an email to paypal asking to not aprove the charge...no one was answering me.... just the next day edreams answered to my facebbok, that i can't cancel the flight and there's nothing to do. in there website they wrote black on white the you can cancel the flight for 25 GBP... the only answer i got from them was trough facebook, and i was begging for an email adresss i could contact and explain, or at least get a better explaintion...but nothing i dont mind paying the fee cuse anyway if ill book a diffrent flight+ the fee it will be cheaper than what i paid in edreams! it's not even the gratest flight there are stops in the middle so i could find a cheaper flight for shore, it was an onest mistake that i was reading the sign wrong, i tried to cancel a less then 5 min after, but nothing... now I'm crying every time i remember this, I'm a student that can't afford this amount for a flying ticket.. i need to work 3 months for this kind of amount..my all vacation rouin...",0,1,0,1,0,0,0
1,1,1813,2,"[Daughter has narrowed her Las Vegas trip down to 2 options. One is with US Airways from Manchester via Philly with a 2 hour layover and the other is with United via Newark with a 5 hour layover. ]Now, is the 2 hour option a bit tight to get through Immigration, customs and pick up bags and re check or should she play safe with a 5 hour layover and relax with a meal/drink??[ She will be flying mid June.]","Now, is the 2 hour option a bit tight to get through Immigration, customs and pick up bags and re check or should she play safe with a 5 hour layover and relax with a meal/drink??",Daughter has narrowed her Las Vegas trip down to 2 options. One is with US Airways from Manchester via Philly with a 2 hour layover and the other is with United via Newark with a 5 hour layover.  She will be flying mid June.,0,1,0,0,0,0,0
1,1,2024,2,"[We are considering flying Malaga to Barcelona in late October... ]Can anyone list a specific URL (web address) where you can Pre-pay the Vueling baggage fees, Information please on the cost,, weight and dimensions is also needed.[ (nothing unusual--toiletries, clothes, a few books and magazines, and maybe a few souvenirs.) If we do decide to fly, my wife and I plan to have one checked bag total for the two of us and carry on bags as follows: Wife – purse and a small tote-bag Husband – Portable laptop computer and a small tote bag.]","Can anyone list a specific URL (web address) where you can Pre-pay the Vueling baggage fees, Information please on the cost,, weight and dimensions is also needed.","We are considering flying Malaga to Barcelona in late October...  (nothing unusual--toiletries, clothes, a few books and magazines, and maybe a few souvenirs.) If we do decide to fly, my wife and I plan to have one checked bag total for the two of us and carry on bags as follows: Wife – purse and a small tote-bag Husband – Portable laptop computer and a small tote bag.",0,1,0,0,0,0,0
1,1,2187,2,I [am looking to ]transfer from a Cathay flight from Narita (NRT) to a Dragon Air flight to RGN (Yangon) in HKG. Different PNR's. [I am arriving at 8:35 pm and the RGN flight is at 9:50pm. I am worried about the connection times for me and the luggage in Hong Kong. No other direct flights to RGN for another 24 hours and this trip is already long so any advice is welcome. ]Not sure if I can have AA (as they issued the tickets) in DFW send my luggage directly to RGN? [One element is that Dragon Air is a Cathay affiliate and they are all Oneworld. Flying business class up to HKG if that makes any difference. I had to buy the Dragonair part separately as the cost was prohibitive with AA when it was part of the original ticket.],I transfer from a Cathay flight from Narita (NRT) to a Dragon Air flight to RGN (Yangon) in HKG. Different PNR's. Not sure if I can have AA (as they issued the tickets) in DFW send my luggage directly to RGN? ,am looking to I am arriving at 8:35 pm and the RGN flight is at 9:50pm. I am worried about the connection times for me and the luggage in Hong Kong. No other direct flights to RGN for another 24 hours and this trip is already long so any advice is welcome. One element is that Dragon Air is a Cathay affiliate and they are all Oneworld. Flying business class up to HKG if that makes any difference. I had to buy the Dragonair part separately as the cost was prohibitive with AA when it was part of the original ticket.,0,1,0,0,0,0,0
1,1,2212,2,"[Hi!] Among all the US airlines, which offers the best service and reliability?[ I've heard horrid stories abt flight cancellation, delays, poor service, bad air plane conditions etc. We'll be taking a 6 hr flight from SFO to MCO (Orlando), with 3 kids. Appreciate the feedback. thks v much!!]"," Among all the US airlines, which offers the best service and reliability?","Hi! I've heard horrid stories abt flight cancellation, delays, poor service, bad air plane conditions etc. We'll be taking a 6 hr flight from SFO to MCO (Orlando), with 3 kids. Appreciate the feedback. thks v much!!",1,1,0,0,1,0,0
1,1,1983,2,"[Hi, can anyone help. I have never travelled ]with ryanair [before, or checked in online. If you don't have your boarding pass its £60 for a re-issue at the airport so don't want that to happen. ]I have checked in and printed my boarding pass but its only for the outward journey to Malta. Should I have one to come back or is the pass issued at Valletta. [Tried customer services but can never get through. Thanks]",with ryanair I have checked in and printed my boarding pass but its only for the outward journey to Malta. Should I have one to come back or is the pass issued at Valletta. ,"Hi, can anyone help. I have never travelled before, or checked in online. If you don't have your boarding pass its £60 for a re-issue at the airport so don't want that to happen. Tried customer services but can never get through. Thanks",1,0,0,1,1,0,0
1,1,1700,2,"[We are looking to book LGW to CLT soon. We have flown US Airways to JAX several times recently which involved a change at CLT. ]Currently the fare to CLT is some $100 more than the fare to JAX, using the same flight to CLT.[ Crazy or what? ]Anyone know why the shorter trip is more expensive? [Looks like Delta instead.]","Currently the fare to CLT is some $100 more than the fare to JAX, using the same flight to CLT.Anyone know why the shorter trip is more expensive? ",We are looking to book LGW to CLT soon. We have flown US Airways to JAX several times recently which involved a change at CLT.  Crazy or what? Looks like Delta instead.,0,1,0,0,0,1,1
1,1,1465,2,[i am having a problem finding web sites that have multi city flights.]is it better to book one way from each airport?[ thanks],is it better to book one way from each airport?,i am having a problem finding web sites that have multi city flights. thanks,0,1,0,0,1,0,0
1,1,2056,2,"[Hi everyone, A quick question - we have booked through BA to travel to Bali, via Changi. We're flying British Airways from LHR to Singapore, but our connecting flight is on Jetstar, and as we have quite a long time between flights in Changi (12 hours), we would like to make use of the transit hotel. However, as we will not be checked in from London straight through to Bali, we will have to reclaim our bags from the BA flight and then check in to the Jetstar one. As far as I can tell, both airlines use Terminal 1. My question is: ]will we be classed as transit passengers and therefore be able to use the transit hotel? [My concern is that we will have to clear immigration in order to collect our bags, but then find that we are stuck landside and unable to use the hotel because check-in for our Jetstar flight to Bali doesn't open until several hours after our flight from London arrives. If anyone could put my mind at rest I'd be most grateful - thank you!]",will we be classed as transit passengers and therefore be able to use the transit hotel? ,"Hi everyone, A quick question - we have booked through BA to travel to Bali, via Changi. We're flying British Airways from LHR to Singapore, but our connecting flight is on Jetstar, and as we have quite a long time between flights in Changi (12 hours), we would like to make use of the transit hotel. However, as we will not be checked in from London straight through to Bali, we will have to reclaim our bags from the BA flight and then check in to the Jetstar one. As far as I can tell, both airlines use Terminal 1. My question is: My concern is that we will have to clear immigration in order to collect our bags, but then find that we are stuck landside and unable to use the hotel because check-in for our Jetstar flight to Bali doesn't open until several hours after our flight from London arrives. If anyone could put my mind at rest I'd be most grateful - thank you!",1,1,0,0,1,0,0
1,1,1899,2,"[I have been a Life Member of Qantas Club for years but generally, these days, choose other airlines. For all the smoke and mirrors, Qantas is very ho-hum , ergo, dull and boring. After a series of serious in-flight incidents, the proud kangaroo has had a bit of PR disaster. While Qantas has not had an accident/incident where people died, tarnished is the operative word for them. They are gradually whittling away any benefits at all. Recently I booked with their subsidiary, Jetstar, Sydney - Honolulu return with business options. Here, the add-ons they normally charge to go cattle are generally included. I have a cattle class Sydney-Brisbane return with them as well and that has add-on costs galore. My real beef is the dreadful Jetstar website and lack of connection with that of Daddy QANTAS. In spite of endless patience and a very fast Internet connection, the Jetstar site is woefully slow and has severe Alzheimer's! The site continues to insist that I have no booking for my international leg although I have a confirmed itinerary and a booking number: absolutely a denial that such a booking exists. A call to their customer service department took two days to get through! It kept ringing out or I got a number unreachable message. When I did connect, I was assured there was such a booking but not according to my profile. However, the domestic booking is there! Go figure! With well over 400,000 frequent flyer points, Qantas has a couple of reward options for flight redemptions but of course, taxes can be extreme so one might just as well buy a ticket anyway. To sum up, Qantas] is a dead duck and I avoid them generally. My loyalty is focused elsewhere!", is a dead duck and I avoid them generally. My loyalty is focused elsewhere!,"I have been a Life Member of Qantas Club for years but generally, these days, choose other airlines. For all the smoke and mirrors, Qantas is very ho-hum , ergo, dull and boring. After a series of serious in-flight incidents, the proud kangaroo has had a bit of PR disaster. While Qantas has not had an accident/incident where people died, tarnished is the operative word for them. They are gradually whittling away any benefits at all. Recently I booked with their subsidiary, Jetstar, Sydney - Honolulu return with business options. Here, the add-ons they normally charge to go cattle are generally included. I have a cattle class Sydney-Brisbane return with them as well and that has add-on costs galore. My real beef is the dreadful Jetstar website and lack of connection with that of Daddy QANTAS. In spite of endless patience and a very fast Internet connection, the Jetstar site is woefully slow and has severe Alzheimer's! The site continues to insist that I have no booking for my international leg although I have a confirmed itinerary and a booking number: absolutely a denial that such a booking exists. A call to their customer service department took two days to get through! It kept ringing out or I got a number unreachable message. When I did connect, I was assured there was such a booking but not according to my profile. However, the domestic booking is there! Go figure! With well over 400,000 frequent flyer points, Qantas has a couple of reward options for flight redemptions but of course, taxes can be extreme so one might just as well buy a ticket anyway. To sum up, Qantas",0,1,0,1,0,0,0
1,1,1850,2,"After returning from Mexico with Thomas Cook in the Premier Cabin it has to be stated that the Premier Cabin is NOT WORTH the money. [The benifits of the Premier Cabin are several: *Dedicated check in (no waiting). *Complimentry drinks. *More leg room. *First on (and off) at your destination. THATS it.... You are told you will get a choice of meals; (chicken OR beef is the choice). Your luggage has Priority Hold labels fitted: (they mean nothing). Extra film channels: (the whole plane got them). When returning to the UK (G/Gow) my baggage ends up at Manchester. The Premier Cabin has 49 seats @ £300 per return trp which equals £14700, A LOT OF EXTRA MONEY FOR THOMAS COOK.... Then when you try to get in touch with them to talk about your grievances, they dont want to know, as they have your money and dont seem to care about customer service.. After nearly 2 weeks I am still waiting a response to several emails to them. CONCLUSION: Go on holiday with ANY ONE BUT THOMAS COOK.......]",After returning from Mexico with Thomas Cook in the Premier Cabin it has to be stated that the Premier Cabin is NOT WORTH the money. ,"The benifits of the Premier Cabin are several: *Dedicated check in (no waiting). *Complimentry drinks. *More leg room. *First on (and off) at your destination. THATS it.... You are told you will get a choice of meals; (chicken OR beef is the choice). Your luggage has Priority Hold labels fitted: (they mean nothing). Extra film channels: (the whole plane got them). When returning to the UK (G/Gow) my baggage ends up at Manchester. The Premier Cabin has 49 seats @ £300 per return trp which equals £14700, A LOT OF EXTRA MONEY FOR THOMAS COOK.... Then when you try to get in touch with them to talk about your grievances, they dont want to know, as they have your money and dont seem to care about customer service.. After nearly 2 weeks I am still waiting a response to several emails to them. CONCLUSION: Go on holiday with ANY ONE BUT THOMAS COOK.......",0,1,0,1,0,0,0
1,1,1716,2,"I know Jetstar regularly get a slating for their delays and bad service, so thought it was only fair I shared the excellent experience we had with them recently. [We flew Christchurch NZL to Narita Airport, Tokyo via the Gold Coast Airport. The flights were on time going over, no issues with delays or connections. The flight was delayed an hour coming back, but apart from that we had no issues with onwards connections, lost bags etc. The planes were lovely and service great. The thing that impressed us most was regarding our request to have luggage on the way back. We had booked a while back when they had a 2:1 special (2 fly for price of 1). We booked our basic flights ex Chch. Over the next few weeks we got several emails changing details of our flight. For the most part these were tiny changes: change of terminal, flights changing times by 5-10 minutes (in our favour), however, one of the changes was canning the return flight to Chch and putting us on a flight to Auckland, then a domestic flight to Chch. We didn't have any choice but to accept this as our trip was on quite a tight timeframe. Later we decided that we wanted to have one person with 10kg baggage on the way back to allow for a few souvenirs we planned to get. When we went to do this online, we found that it would cost us $98 (which we were prepared to pay) plus $15 more because of the domestic flight we now had through the change to their scheduling. We decided to wait until the airport and ask them there to waive the $15 as it was not our choice to do that leg. The lady at the airport counter spent quite a bit of time going through our booking history, then she handed us our boarding passes and said no problem. I pulled out my cc to pay for the Narita-AKL baggage and she said there was no charge for that either. We had asked for one person to have 10kg and she loaded 15kg baggage on both our tickets for free. We thought that was pretty good and were happy with that! When we got onto the Gold Coast-Auckland leg of our return flight we discovered we had exit row seats and then when the food trolley came round, the hostess informed us we each had $10 voucher for food. This was our first time flying long haul with a LCC. Even without the freebies we got as compensation for the change of return flight, we found it a good experience and would happily fly Jetstar long haul again out of NZ/Australia.]","I know Jetstar regularly get a slating for their delays and bad service, so thought it was only fair I shared the excellent experience we had with them recently. ","We flew Christchurch NZL to Narita Airport, Tokyo via the Gold Coast Airport. The flights were on time going over, no issues with delays or connections. The flight was delayed an hour coming back, but apart from that we had no issues with onwards connections, lost bags etc. The planes were lovely and service great. The thing that impressed us most was regarding our request to have luggage on the way back. We had booked a while back when they had a 2:1 special (2 fly for price of 1). We booked our basic flights ex Chch. Over the next few weeks we got several emails changing details of our flight. For the most part these were tiny changes: change of terminal, flights changing times by 5-10 minutes (in our favour), however, one of the changes was canning the return flight to Chch and putting us on a flight to Auckland, then a domestic flight to Chch. We didn't have any choice but to accept this as our trip was on quite a tight timeframe. Later we decided that we wanted to have one person with 10kg baggage on the way back to allow for a few souvenirs we planned to get. When we went to do this online, we found that it would cost us $98 (which we were prepared to pay) plus $15 more because of the domestic flight we now had through the change to their scheduling. We decided to wait until the airport and ask them there to waive the $15 as it was not our choice to do that leg. The lady at the airport counter spent quite a bit of time going through our booking history, then she handed us our boarding passes and said no problem. I pulled out my cc to pay for the Narita-AKL baggage and she said there was no charge for that either. We had asked for one person to have 10kg and she loaded 15kg baggage on both our tickets for free. We thought that was pretty good and were happy with that! When we got onto the Gold Coast-Auckland leg of our return flight we discovered we had exit row seats and then when the food trolley came round, the hostess informed us we each had $10 voucher for food. This was our first time flying long haul with a LCC. Even without the freebies we got as compensation for the change of return flight, we found it a good experience and would happily fly Jetstar long haul again out of NZ/Australia.",0,1,0,0,0,0,0
1,1,1699,2,"[Hey, I'm going to Japan on the 24th of June for 5 weeks to summer school and I have stopovers in Amsterdam in the Netherlands and Seoul in South Korea before finally arriving in Japan. I'm only staying for around 2-3 hours during my stopovers and won't be leaving the airports. ]My question is if I need to reclaim my luggage at each stopover and check it in again or will it simply just be transferred to the next flight? [My airlines are KLM (for the flight to Amsterdam) and Korean Air (to Seoul and Japan), and I only have one reservation number and paid for my whole trip on Expedia so I think my flights are all on one boarding pass but I'm not sure. Thank you in advance!]",My question is if I need to reclaim my luggage at each stopover and check it in again or will it simply just be transferred to the next flight? ,"Hey, I'm going to Japan on the 24th of June for 5 weeks to summer school and I have stopovers in Amsterdam in the Netherlands and Seoul in South Korea before finally arriving in Japan. I'm only staying for around 2-3 hours during my stopovers and won't be leaving the airports. My airlines are KLM (for the flight to Amsterdam) and Korean Air (to Seoul and Japan), and I only have one reservation number and paid for my whole trip on Expedia so I think my flights are all on one boarding pass but I'm not sure. Thank you in advance!",1,1,0,0,1,0,0
1,1,1684,2,"[Hi there ]Can anyone advise on Finnair's in flight entertainment. [Mainly would like to know if they have personal and if so, ]how is the choice of movies avaialble.[ Looks like the ]planes are 747-400 & A330. [The route is SYD to BKK to HEL to VIE and vice versa. Many thanks]",Can anyone advise on Finnair's in flight entertainment. how is the choice of movies avaialble.planes are 747-400 & A330. ,"Hi there Mainly would like to know if they have personal and if so,  Looks like the The route is SYD to BKK to HEL to VIE and vice versa. Many thanks",1,0,0,0,1,1,0
1,1,1637,2,[I flew to Stockholm with Finnair 3 weeks ago; on arriving after 8pm I found my baggage damaged but no one around to report it to. On flying back to London a few days later I went to report the damage to a Finnair employee in Stockholm; I was told that she couldn't do anything & to report it in Helsinki where I would get my connecting flight back to London; speaking to the Finnair employee In Helsinki I was told as I didn't have my case with me as it had been automatically transferred to the connecting flight that she couldn't help me & to report the damage in London when I had my case; back in London I am then informed by the 3rd Finnair employee that I had been given the wrong information & that it should have been dealt with in Stockholm; I was then told to speak to the baggage people at Heathrow who gave me an information sheet to email the company who deals with Finnair's damaged luggage with the photos & luggage tag; I subsequently didn't hear from them so I called up to be told they couldn't help me & to call Finnair customer services. After speaking to the 4th Finnair employee I am told to fill in the feedback form; that was almost 2 weeks ago; I have not heard anything or been asked for anymore information. ]Any ideas on who to contact to speed up the process of getting my baggage repaired/making a claim? [I will be flying again soon so any help is most appreciated!],Any ideas on who to contact to speed up the process of getting my baggage repaired/making a claim? ,I flew to Stockholm with Finnair 3 weeks ago; on arriving after 8pm I found my baggage damaged but no one around to report it to. On flying back to London a few days later I went to report the damage to a Finnair employee in Stockholm; I was told that she couldn't do anything & to report it in Helsinki where I would get my connecting flight back to London; speaking to the Finnair employee In Helsinki I was told as I didn't have my case with me as it had been automatically transferred to the connecting flight that she couldn't help me & to report the damage in London when I had my case; back in London I am then informed by the 3rd Finnair employee that I had been given the wrong information & that it should have been dealt with in Stockholm; I was then told to speak to the baggage people at Heathrow who gave me an information sheet to email the company who deals with Finnair's damaged luggage with the photos & luggage tag; I subsequently didn't hear from them so I called up to be told they couldn't help me & to call Finnair customer services. After speaking to the 4th Finnair employee I am told to fill in the feedback form; that was almost 2 weeks ago; I have not heard anything or been asked for anymore information. I will be flying again soon so any help is most appreciated!,0,1,0,1,1,0,0
1,1,1616,2,"[My Christmas gift to my parents is that I'm flying them from the US to Germany to visit me this summer. However, ]I'm not quite sure how to buy travel insurance to cover trip cancellation for the plane tickets [which are quite expensive now due to rising fuel costs. ]Would I buy trip insurance from Germany? Or would they buy trip insurance from the US?[ Also I've yet to hear any good stories about any travel insurance company so any personal experiences would be much appreciated. Thank you!]",I'm not quite sure how to buy travel insurance to cover trip cancellation for the plane tickets Would I buy trip insurance from Germany? Or would they buy trip insurance from the US?,"My Christmas gift to my parents is that I'm flying them from the US to Germany to visit me this summer. However, which are quite expensive now due to rising fuel costs.  Also I've yet to hear any good stories about any travel insurance company so any personal experiences would be much appreciated. Thank you!",0,1,0,0,1,1,0
1,1,1613,2,"A Qantas Boeing 747 traveling from London ""lost power from all four of its main generators 15 minutes away from Bangkok, and the pilot was forced to switch to battery back-up for the landing,"" The Sydney Morning Herald reports. The Australian newspaper says the Monday incident ""is set to prompt a worldwide alert to Boeing 747 operators after the problem was traced to a cracked drip tray under the first-class galley."" In a story from this morning, the Morning Herald says ""water from the blocked drain collected in a drip tray under the floor. A crack in the drip tray caused the water to leak into electrical wiring. Each of the plane's four engines has its own generator, but the water shorted out the aircraft's power supply."" David Cox, Qantas' executive general manager responsible for engineering, tells The Australian ""it was just like tipping a glass of water into your stereo."" Dr. Arvind Sinha, director of aerospace at RMIT University in Melbourne, explains to the Morning Herald that ""the engines have their own independent power source and the steering is operated by a hydraulic pump system, but the critical issues are the navigation and communication systems that you need to find your way to a runway to land."" Colin Adams of the Australian and International Pilot's Association says the Qantas crew and passengers were ""lucky"" that the plane was not far out over open water when the incident occurred, according to the London Daily Mail. ""In that situation you have a minimum of 30 minutes before you lose power to the flight instruments,"" Adams tells the Morning Herald. ""After that the only idea that you have of airspeed and where you are in relation to what's around you is what you can see out of the window. There is no written procedure for what happens in that situation -- it's the pilot and his wits. If you were a long way from an airfield at night it would be an extremely hazardous situation. If you were in cloud you would not know where the ground was and you could end up in an extremely dangerous situation."" The 747-400 is now back in service for Qantas, according to The Associated Press. ""As a precaution, Qantas has inspected its entire B747-400 fleet and all of these aircraft have been cleared to fly,"" Qantas executive John Borghetti tells The Telegraph of London.[ Posted at 09:09 AM/ET, Jan 10, 2008 in International carriers, USAToday]","A Qantas Boeing 747 traveling from London ""lost power from all four of its main generators 15 minutes away from Bangkok, and the pilot was forced to switch to battery back-up for the landing,"" The Sydney Morning Herald reports. The Australian newspaper says the Monday incident ""is set to prompt a worldwide alert to Boeing 747 operators after the problem was traced to a cracked drip tray under the first-class galley."" In a story from this morning, the Morning Herald says ""water from the blocked drain collected in a drip tray under the floor. A crack in the drip tray caused the water to leak into electrical wiring. Each of the plane's four engines has its own generator, but the water shorted out the aircraft's power supply."" David Cox, Qantas' executive general manager responsible for engineering, tells The Australian ""it was just like tipping a glass of water into your stereo."" Dr. Arvind Sinha, director of aerospace at RMIT University in Melbourne, explains to the Morning Herald that ""the engines have their own independent power source and the steering is operated by a hydraulic pump system, but the critical issues are the navigation and communication systems that you need to find your way to a runway to land."" Colin Adams of the Australian and International Pilot's Association says the Qantas crew and passengers were ""lucky"" that the plane was not far out over open water when the incident occurred, according to the London Daily Mail. ""In that situation you have a minimum of 30 minutes before you lose power to the flight instruments,"" Adams tells the Morning Herald. ""After that the only idea that you have of airspeed and where you are in relation to what's around you is what you can see out of the window. There is no written procedure for what happens in that situation -- it's the pilot and his wits. If you were a long way from an airfield at night it would be an extremely hazardous situation. If you were in cloud you would not know where the ground was and you could end up in an extremely dangerous situation."" The 747-400 is now back in service for Qantas, according to The Associated Press. ""As a precaution, Qantas has inspected its entire B747-400 fleet and all of these aircraft have been cleared to fly,"" Qantas executive John Borghetti tells The Telegraph of London."," Posted at 09:09 AM/ET, Jan 10, 2008 in International carriers, USAToday",0,0,0,0,0,1,0
1,1,2192,2,"[Hi, Someone paid a deposit of $100 on my behalf without me agreeing to it and now ]I have to cancel my flight as I am unable to return to the country on time to take the Delta Flight. How much cancellation fees should I expect to pay?",I have to cancel my flight as I am unable to return to the country on time to take the Delta Flight. How much cancellation fees should I expect to pay?,"Hi, Someone paid a deposit of $100 on my behalf without me agreeing to it and now ",1,1,0,0,0,0,0
1,1,1872,2,"[Hi, ]As information, for all long-haul Air Asia passengers.. They have now published more information regarding their newly introduced ""connection"" service. Here's their direct web page outlining the flights that are eligible, process and specific restrictions/requirements to avail of such: Air Asia: http://www.airasia.com/my/en/transfer.html Full Eligibility Schedule: airasia.com/iwov-resources/my/common/pdf/Air… Note that this service is currently NOT available for any intra-Asia services, services to/from/via Thailand, within the SEA region or originating in KUL. Travel Safe,","As information, for all long-haul Air Asia passengers.. They have now published more information regarding their newly introduced ""connection"" service. Here's their direct web page outlining the flights that are eligible, process and specific restrictions/requirements to avail of such: Air Asia: http://www.airasia.com/my/en/transfer.html Full Eligibility Schedule: airasia.com/iwov-resources/my/common/pdf/Air… Note that this service is currently NOT available for any intra-Asia services, services to/from/via Thailand, within the SEA region or originating in KUL. Travel Safe,","Hi, ",1,0,0,0,0,0,0
1,1,1581,2,"[I recently returned from 3 weeks in Europe after flying with BA a few times and just wanted to share my experiences I had with the airline. ---- from YVR to LHR: Departed on time, arrived at LHR 20 minutes early. I paid about $100 extra for an exit row seat (28J) and couldn't recommend this more. The seat is located in the first row in Economy, right behind Club World. After takeoff, they close the curtain and due to there being no toilets here, there's no one walking around to disturb you. My seat was right beside the door which kind of protrudes out. This was used as my leg rest for the entire duration of the flight. If you can't afford Premium Economy, this is a really great option. Dinner was a choice of pasta (with feta and tomatoes) or chicken (with rice and veggies). I had the pasta which was actually quite tasty - by no means a five star meal, but not bad for plane food. The chocolate dessert was delicious. After dinner service, lights went out and it was time to sleep. A word of warning - it's extremely cold by the exits. I had a blanket and jacket but I was still shivering throughout the entire flight. In hindsight, I'm not sure why I didn't ask for an extra blanket - I must have been delirious with sleep... Breakfast is served about an hour before landing. It consisted of a fruit muffin, yogurt, and a box of raisins (?!). Not very filling, but oh well. IFE was average - I only watched one movie before going to sleep. The new releases were nothing to get excited about, so it may be wise to bring your own entertainment. BA85 from LHR to YVR: My experience on this flight was similar to the above, except this time I had seat 29K. This is also an exit row seat but in the second row of economy with a missing seat in front which allows you to enter the aisle by walking in front (and not over your seat mates). It was a good seat but not as good as any of the exit row seats in row 28 which just feel more spacious. This flight departed a bit late and arrived 45 minutes late at YVR. I also flew from LHR to BCN (BA486), and AMS to LHR (BA435) on their smaller planes. Both plane interiors looked brand spanking new. I managed to score exit row seats on both these fights as well which was a nice bonus even though the flights were quite short in duration. There's no IFE but they do serve a small snack and free drinks on both flights. I don't know what the snacks were as I declined them on both flights. ]Overall, a very good experience with BA. They're definitely my airline of choice when flying to, from, and within Europe, especially if I can get an exit row seat on the international flights.[ Edited: 11:28 pm, July 13, 2015]","Overall, a very good experience with BA. They're definitely my airline of choice when flying to, from, and within Europe, especially if I can get an exit row seat on the international flights.","I recently returned from 3 weeks in Europe after flying with BA a few times and just wanted to share my experiences I had with the airline. ---- from YVR to LHR: Departed on time, arrived at LHR 20 minutes early. I paid about $100 extra for an exit row seat (28J) and couldn't recommend this more. The seat is located in the first row in Economy, right behind Club World. After takeoff, they close the curtain and due to there being no toilets here, there's no one walking around to disturb you. My seat was right beside the door which kind of protrudes out. This was used as my leg rest for the entire duration of the flight. If you can't afford Premium Economy, this is a really great option. Dinner was a choice of pasta (with feta and tomatoes) or chicken (with rice and veggies). I had the pasta which was actually quite tasty - by no means a five star meal, but not bad for plane food. The chocolate dessert was delicious. After dinner service, lights went out and it was time to sleep. A word of warning - it's extremely cold by the exits. I had a blanket and jacket but I was still shivering throughout the entire flight. In hindsight, I'm not sure why I didn't ask for an extra blanket - I must have been delirious with sleep... Breakfast is served about an hour before landing. It consisted of a fruit muffin, yogurt, and a box of raisins (?!). Not very filling, but oh well. IFE was average - I only watched one movie before going to sleep. The new releases were nothing to get excited about, so it may be wise to bring your own entertainment. BA85 from LHR to YVR: My experience on this flight was similar to the above, except this time I had seat 29K. This is also an exit row seat but in the second row of economy with a missing seat in front which allows you to enter the aisle by walking in front (and not over your seat mates). It was a good seat but not as good as any of the exit row seats in row 28 which just feel more spacious. This flight departed a bit late and arrived 45 minutes late at YVR. I also flew from LHR to BCN (BA486), and AMS to LHR (BA435) on their smaller planes. Both plane interiors looked brand spanking new. I managed to score exit row seats on both these fights as well which was a nice bonus even though the flights were quite short in duration. There's no IFE but they do serve a small snack and free drinks on both flights. I don't know what the snacks were as I declined them on both flights.  Edited: 11:28 pm, July 13, 2015",0,1,0,1,0,1,0
1,1,1504,2,"[I fly a lot for biz and pleasure and just got back from London to New York last week after connecting from Spain. I have never been on a more unpleasant flight. I was in economy class. A 7+ hour flight with a family of 4 behind me. The kids were an infant maybe 4 months old and a 2 year old. The kids alternated crying, screaming, howling and seat kicking the entire flight. Parents did nothing to stop this. Directly beside across the aisle were 2 parents with Junior lap baby that looked way to big to be a lap baby. Just before the lunch service Dad decided he was going to change Junior's very soiled diaper right there in the seat. From my vantage point, I could both see and smell everything that was going on. Absolutely vile. Needless to say, I was shocked. Just before landing, round # 2. The parents just rolled up the used diapers and placed them under the seats! The aircraft bathrooms had diaper changing tables too! A lack of class by these parents.] Wondering if anyone else has witnessed such rude behavior lately while flying? Would you have complained to the Crew?", Wondering if anyone else has witnessed such rude behavior lately while flying? Would you have complained to the Crew?,"I fly a lot for biz and pleasure and just got back from London to New York last week after connecting from Spain. I have never been on a more unpleasant flight. I was in economy class. A 7+ hour flight with a family of 4 behind me. The kids were an infant maybe 4 months old and a 2 year old. The kids alternated crying, screaming, howling and seat kicking the entire flight. Parents did nothing to stop this. Directly beside across the aisle were 2 parents with Junior lap baby that looked way to big to be a lap baby. Just before the lunch service Dad decided he was going to change Junior's very soiled diaper right there in the seat. From my vantage point, I could both see and smell everything that was going on. Absolutely vile. Needless to say, I was shocked. Just before landing, round # 2. The parents just rolled up the used diapers and placed them under the seats! The aircraft bathrooms had diaper changing tables too! A lack of class by these parents.",0,1,0,1,0,0,0
1,1,2278,2,[Hi. ]Has anyone used any of the airport lounges at Gatwick? I was just wondering if alcohol is SELF SERVICE or BAR SERVICE.[ I travelled from Luton last year and their lounge allows you to serve your own drinks. I prefer this way. I am travelling from Gatwick on the 6th Feb 2014],Has anyone used any of the airport lounges at Gatwick? I was just wondering if alcohol is SELF SERVICE or BAR SERVICE.,Hi.  I travelled from Luton last year and their lounge allows you to serve your own drinks. I prefer this way. I am travelling from Gatwick on the 6th Feb 2014,1,1,0,0,0,0,0
1,1,1591,2,"Being searching opinions about the above airline as we are about to book with them. The deal(Melb. to Frankfurt return) seems to good to be true, so what would we be in for.[ Flown Singapore, Qantas, Cathay in the past with no negatives so do not want any surprises here cheers Happy Traveler]","Being searching opinions about the above airline as we are about to book with them. The deal(Melb. to Frankfurt return) seems to good to be true, so what would we be in for."," Flown Singapore, Qantas, Cathay in the past with no negatives so do not want any surprises here cheers Happy Traveler",0,1,0,0,0,0,0
1,1,1925,2,"[Hey all, I`m after a bit of advice from seasoned travellers. ]We have the chance to go to Vegas in September this year, is there any chance of a BA / VIRGIN sale that would include Sept flights? [We don`t travel much but I think they had a sale around June last year?? If not I can just book with AA but would prefer direct if possible, but not for an extra £250 pp! Any help or advice much appreciated.]","We have the chance to go to Vegas in September this year, is there any chance of a BA / VIRGIN sale that would include Sept flights? ","Hey all, I`m after a bit of advice from seasoned travellers. We don`t travel much but I think they had a sale around June last year?? If not I can just book with AA but would prefer direct if possible, but not for an extra £250 pp! Any help or advice much appreciated.",1,1,0,0,1,0,0
1,1,1844,2,"I[ know that one should never go back and check the prices after a fare has been purchased but I did and saw that the fare had dropped by $250 since I booked the flights yesterday,] I called US Airways to ask if there was any way I could avail of the lower fare and since I was within 24 hours, I was able to cancel (without penalty) and re-purchase at the lower fare on a non-refundable ticket. [Funds should be re-deposited into my account within 7/10 days ! Good to know !]","I I called US Airways to ask if there was any way I could avail of the lower fare and since I was within 24 hours, I was able to cancel (without penalty) and re-purchase at the lower fare on a non-refundable ticket. "," know that one should never go back and check the prices after a fare has been purchased but I did and saw that the fare had dropped by $250 since I booked the flights yesterday,Funds should be re-deposited into my account within 7/10 days ! Good to know !",0,1,0,0,0,0,0
1,1,1885,2,[I was researching 1 way fairs between jfk and London on kayak.]I saw several flights listed under Finnair [but operated by British airways for 590.But when I check the same flights on any other site it was over 1400.they are all direct flights.i usually only use kayak for reaearch.have never booked with them.]should this much lower price be regarded as reliable? [Thank you],I saw several flights listed under Finnair should this much lower price be regarded as reliable? ,I was researching 1 way fairs between jfk and London on kayak.but operated by British airways for 590.But when I check the same flights on any other site it was over 1400.they are all direct flights.i usually only use kayak for reaearch.have never booked with them.Thank you,0,1,0,0,1,0,0
1,1,2206,2,"[I'm booking a last minute flight from Vancouver to Dublin for Christmas day and I basically have just US carriers to choose from, as anything on an airline I like is double the price. So] my choices are; American Airlines, Alaska Airlines, United Airlines or US airways. Anyone have suggestions as to which has better service, food, planes, seats or just plain suck? [I will not be checking baggage so it does not matter if the airline charges for bags.]"," my choices are; American Airlines, Alaska Airlines, United Airlines or US airways. Anyone have suggestions as to which has better service, food, planes, seats or just plain suck? ","I'm booking a last minute flight from Vancouver to Dublin for Christmas day and I basically have just US carriers to choose from, as anything on an airline I like is double the price. SoI will not be checking baggage so it does not matter if the airline charges for bags.",0,1,0,0,0,0,0
1,1,2167,2,"[We're travelling on a family holiday to the US in three weeks and I have only just realised that as someone born in the US I must enter on a valid US passport. (last time 6 years ago, I was advised to take both but travel on my UK one and was never asked for my US one) ]I've submitted an application for renewal of my [very ]lapsed US passport today but it's clear that there is very little chance of it arriving in time. Has anyone had any experience of this situation and am I likely to be able to get an emergency passport to travel? [The Embassy can't tell me this and have advised I wait until 3 days before travel before even contacting their emergency line. I'm despairing and we're all frantic!]",I've submitted an application for renewal of my lapsed US passport today but it's clear that there is very little chance of it arriving in time. Has anyone had any experience of this situation and am I likely to be able to get an emergency passport to travel? ,"We're travelling on a family holiday to the US in three weeks and I have only just realised that as someone born in the US I must enter on a valid US passport. (last time 6 years ago, I was advised to take both but travel on my UK one and was never asked for my US one) very The Embassy can't tell me this and have advised I wait until 3 days before travel before even contacting their emergency line. I'm despairing and we're all frantic!",0,1,0,0,0,1,1
1,1,2161,2,"[Dear Air France and fellow passengers,] I write here today to explain to anyone considering flying with Air France to reconsider[. The service I have received by them in the last 24h has been absolutely appalling. After a cancelled flight I was made to wait for almost 4 hours to be attended, at which time any options for rebooking has already left or were full. Hence my morning meeting on 23/11 will be missed, and my prepaid car rental at MIA is lost. I reschedule meetings for 4pm on 23/11 assuming a 12:25 landing. After waking up at 5am I arrive at the airport to find that my 8:30am flight had become a 10:20am flight (no email or courtesy call from AF). So another meeting to reschedule last minute and perhaps lost business. Additionally the upgrade to premium economy I was promised.....no longer the case today! This is the absolute worst treatment by an airline I have ever received and I intent to pursue my rights as a passenger according to EC261/2004 or other applicable regulations to ensure my losses and expenses are reimbursed. Yours sincerely, Bob Vandedrink]", I write here today to explain to anyone considering flying with Air France to reconsider,"Dear Air France and fellow passengers,. The service I have received by them in the last 24h has been absolutely appalling. After a cancelled flight I was made to wait for almost 4 hours to be attended, at which time any options for rebooking has already left or were full. Hence my morning meeting on 23/11 will be missed, and my prepaid car rental at MIA is lost. I reschedule meetings for 4pm on 23/11 assuming a 12:25 landing. After waking up at 5am I arrive at the airport to find that my 8:30am flight had become a 10:20am flight (no email or courtesy call from AF). So another meeting to reschedule last minute and perhaps lost business. Additionally the upgrade to premium economy I was promised.....no longer the case today! This is the absolute worst treatment by an airline I have ever received and I intent to pursue my rights as a passenger according to EC261/2004 or other applicable regulations to ensure my losses and expenses are reimbursed. Yours sincerely, Bob Vandedrink",0,1,0,1,0,1,0
1,1,1915,2,"[Hi there, we are considering ]flying from London to Mombasa with Condor.[ The flight stops in Frankfurt on the way. I've seen some negative reviews. The price comes up in euros but it is still a good deal. ]Can anyone let me know their experiences with Condor? [Thank you]",flying from London to Mombasa with Condor.Can anyone let me know their experiences with Condor? ,"Hi there, we are considering  The flight stops in Frankfurt on the way. I've seen some negative reviews. The price comes up in euros but it is still a good deal. Thank you",1,1,0,0,1,0,0
1,1,1679,2,"[Hello, I am ready to book my flight to Dubai and ]see that Emirates has a ""Promotional Offer?"" box on its reservation page. Does anyone know how to find out about these offers? [Thanks for your help! -----]","see that Emirates has a ""Promotional Offer?"" box on its reservation page. Does anyone know how to find out about these offers? ","Hello, I am ready to book my flight to Dubai and Thanks for your help! -----",1,0,0,0,1,1,0
1,1,1990,2,"[As a regular traveller, I am used to the usual airport customs/immigration lines at airports. That is why I was so glad to hear Pres Obama himself proclaiming the wonderful advances in passenger processing at DFW for US Citz plus anyone travelling with ESTA. Therefore ]I was horrified by the 3hrs line up yesterday at DFW, making hundreds miss their connections (I had booked a 4hr connection - so we made it). The reason for the lines? [3 booths out of 28 were open. 1hr later they opened 16 more. Yes, there were 6 international flights landing within 20 mintues of each other, but in this day and age they must surely be fully aware of the number of passengers on each flight, their nationalities and their exact arrival time - many hours in advance. And to think we travelled via DFW in order to avoid LAX - not next time we wont Rant over !]","I was horrified by the 3hrs line up yesterday at DFW, making hundreds miss their connections (I had booked a 4hr connection - so we made it). The reason for the lines? ","As a regular traveller, I am used to the usual airport customs/immigration lines at airports. That is why I was so glad to hear Pres Obama himself proclaiming the wonderful advances in passenger processing at DFW for US Citz plus anyone travelling with ESTA. Therefore 3 booths out of 28 were open. 1hr later they opened 16 more. Yes, there were 6 international flights landing within 20 mintues of each other, but in this day and age they must surely be fully aware of the number of passengers on each flight, their nationalities and their exact arrival time - many hours in advance. And to think we travelled via DFW in order to avoid LAX - not next time we wont Rant over !",0,1,0,1,0,0,0
1,1,1610,2,[Hi - ]I am trying to book a multi city tkt: DFW > SFO > (road trip to Seattle) > DFW The SFO to Seattle Airport part will be a rental car. Does multi city booking allow this? - or the successive arrival / departure airports need to be the same???,I am trying to book a multi city tkt: DFW > SFO > (road trip to Seattle) > DFW The SFO to Seattle Airport part will be a rental car. Does multi city booking allow this? - or the successive arrival / departure airports need to be the same???,Hi - ,1,0,0,0,0,0,0
1,1,2164,2,I have always read only bad reviews on Alitalia [and vowed never to fly them. Now my company has booked me a one way ticket from YYZ toFCO. I have offered to pay the difference to pay for the air canada flight on the same day but just in case] - can anyone offer me any positives. It will be economy class [Thanks Terry],I have always read only bad reviews on Alitalia  - can anyone offer me any positives. It will be economy class ,and vowed never to fly them. Now my company has booked me a one way ticket from YYZ toFCO. I have offered to pay the difference to pay for the air canada flight on the same day but just in caseThanks Terry,0,0,0,0,1,1,0
1,1,1816,2,[Recently chose the select your seats option with thomsons for our flight to rhodes in july was told my selection would become available 90 days prior to our return flight which was 18th april they emailed me with the seating plan which i tried several seats on the plane but just kept coming up seats unavailable because my party not sitting together which we were then phoned thomsons and they went on about flight numbers changing which was causing the problem and assured me that this would be solved by monday ]has anybody else had these problems before [and as i am travelling down from scotland to manchester ]i am a bit apprehensive about booking traih just now until flights and such are confirmed. any advice on this would be welcomed.[ thanks in advance ------],has anybody else had these problems before i am a bit apprehensive about booking traih just now until flights and such are confirmed. any advice on this would be welcomed.,Recently chose the select your seats option with thomsons for our flight to rhodes in july was told my selection would become available 90 days prior to our return flight which was 18th april they emailed me with the seating plan which i tried several seats on the plane but just kept coming up seats unavailable because my party not sitting together which we were then phoned thomsons and they went on about flight numbers changing which was causing the problem and assured me that this would be solved by monday and as i am travelling down from scotland to manchester  thanks in advance ------,0,1,0,0,1,0,0
1,1,2174,2,"[Hi, As information.. ]Australian Business Traveler is reporting today that Qantas (QF) will introduce and charge-- AU$20, or the redemption of QF FFP points-- for the ability to pre-reserve seats(outside of the 24hr check-in window) on all international bookings.. Naturally there is the standard list of exempted groups like status FFP's, as well as PE, C/J and F passengers.. Australian Business Traveler: ausbt.com.au/qantas-introduces-20-fee-for-ch… Qantas has now incorporated it into their main page here: qantas.com.au/travel/…en Travel Safe[, Edited: 12:45 am, March 30, 2011]","Australian Business Traveler is reporting today that Qantas (QF) will introduce and charge-- AU$20, or the redemption of QF FFP points-- for the ability to pre-reserve seats(outside of the 24hr check-in window) on all international bookings.. Naturally there is the standard list of exempted groups like status FFP's, as well as PE, C/J and F passengers.. Australian Business Traveler: ausbt.com.au/qantas-introduces-20-fee-for-ch… Qantas has now incorporated it into their main page here: qantas.com.au/travel/…en Travel Safe","Hi, As information.. , Edited: 12:45 am, March 30, 2011",1,0,0,0,0,1,0
1,1,2492,2,"I have recently switched to Clear Care, a hydrogen peroxide based contact lens solution, [due to my eye care professional's recommendation. In a few months, this will be my first time traveling with it (by air). ]I have been hearing stories of TSA officers confiscating such solution in carry on baggage and not being able to negotiate citing medical necessity as a reason, even when the bottle is in compliance with the 3-1-1 limitation. The reasoning is that hydrogen peroxide can potentially be used as an explosive. I am wondering what people's experiences are with this?[ I have always known that it is best to have enough of your contact lens care material in your carry on baggage in case your checked baggage gets delayed. However, I now use exclusively Clear Care, and if that does not make it through TSA, I will be left with nothing upon arrival if my checked baggage gets delayed. I am planning to travel to an Asian destination, where there is almost no guarantee that I will be able to find the product for sale. I wear the overnight ortho-K lenses, thus I do not own a pair of prescription glasses, nor do I have any need for them.]","I have recently switched to Clear Care, a hydrogen peroxide based contact lens solution, I have been hearing stories of TSA officers confiscating such solution in carry on baggage and not being able to negotiate citing medical necessity as a reason, even when the bottle is in compliance with the 3-1-1 limitation. The reasoning is that hydrogen peroxide can potentially be used as an explosive. I am wondering what people's experiences are with this?","due to my eye care professional's recommendation. In a few months, this will be my first time traveling with it (by air).  I have always known that it is best to have enough of your contact lens care material in your carry on baggage in case your checked baggage gets delayed. However, I now use exclusively Clear Care, and if that does not make it through TSA, I will be left with nothing upon arrival if my checked baggage gets delayed. I am planning to travel to an Asian destination, where there is almost no guarantee that I will be able to find the product for sale. I wear the overnight ortho-K lenses, thus I do not own a pair of prescription glasses, nor do I have any need for them.",0,1,0,0,0,0,0
1,1,1587,2,"[Hi all, I was wondering if you have any tips or suggestions with booking airfares over the Christmas holidays. I am ]want[ing] to go to Houston, Texas from Sydney, Australia. Departing around the 20th December and returning around the 12th January. Do you know if there will be any sales for this time period [or chances of flights dropping in price? Reading forums already posted, I will be sticking to purchasing directly from airline carriers. To many dodgy and expensive travel agencies and third parties out there.]","want to go to Houston, Texas from Sydney, Australia. Departing around the 20th December and returning around the 12th January. Do you know if there will be any sales for this time period ","Hi all, I was wondering if you have any tips or suggestions with booking airfares over the Christmas holidays. I am ingor chances of flights dropping in price? Reading forums already posted, I will be sticking to purchasing directly from airline carriers. To many dodgy and expensive travel agencies and third parties out there.",1,0,0,0,0,1,0
1,1,2259,2,[Hi - ]thinking of taking own full size pillow on flight to try for comfort. Hoping to sleep. I have lorazepam and motion sickness wafer to take. Anything else I could do? [Thanks],thinking of taking own full size pillow on flight to try for comfort. Hoping to sleep. I have lorazepam and motion sickness wafer to take. Anything else I could do? ,Hi - Thanks,1,0,0,0,1,0,0
1,1,2172,2,"[Hello All!! My brother and I will be taking our first trip, of hopefully many to London in May of 2010.] We have been offered by a family friend to use his United miles to fly within the Economy Plus cabin in exchange for $1500. [I have been a little trigger shy on this because I have read some not so great reviews about United.] I have been searching everyday and have found a Virgin Atlantic flight in economy for $200 less. Any advice you all have would be great.[..I can't wait to get those tickets in our hands!!]", We have been offered by a family friend to use his United miles to fly within the Economy Plus cabin in exchange for $1500.  I have been searching everyday and have found a Virgin Atlantic flight in economy for $200 less. Any advice you all have would be great.,"Hello All!! My brother and I will be taking our first trip, of hopefully many to London in May of 2010.I have been a little trigger shy on this because I have read some not so great reviews about United...I can't wait to get those tickets in our hands!!",1,1,0,0,0,0,0
1,1,2372,2,"[Hi ]i`ve booked my holiday with Super Escapes but i fly with easyJet. [Super Escapes want to charge me £68 to add 1 suitcase to the hold. ]Is it possible to add and pay for a case to the hold via easyJet or do i need to do it via Super Escapes? [So far i can`t get a clear reply or answer off either company, easyJet say add it via `manage your bookings` but i don`t have a suitable booking reference number. But i don`t want to pay £68 if i can book it via easyJet for half the price. Any help or advice would be greatly appreciated. Thank you.]",i`ve booked my holiday with Super Escapes but i fly with easyJet. Is it possible to add and pay for a case to the hold via easyJet or do i need to do it via Super Escapes? ,"Hi Super Escapes want to charge me £68 to add 1 suitcase to the hold. So far i can`t get a clear reply or answer off either company, easyJet say add it via `manage your bookings` but i don`t have a suitable booking reference number. But i don`t want to pay £68 if i can book it via easyJet for half the price. Any help or advice would be greatly appreciated. Thank you.",1,1,0,0,1,0,0
1,1,2290,2,"[After a few tense days of waiting for an outcome,] USAirways International Customer Service has come through with shining colors. [I accidently entered my last name on my mother's reservation to Italy and the mistake was not caught immediately. After reporting the problem via their website, I searched the internet to find all kinds of horrible results to similar situations including having to repurchase the ticket (without refund) at the current going rate. The current rate is now $500 more than it was a week ago! I would like to thank Shirley from International Reservations for her diligent persistence in helping me to correct a name error. Without her help, I would still be worrying whether TSA would allow my mother to fly with the ticket on which I incorrectly entered my last name instead of hers. Shirley was great and fixed the problem with no issue. She was polite during the entire transaction and gave me updates along the way so I would feel comfortable on hold. Thanks again for her help. Also, thank you to Dan from Internet Support for starting the correction process.]", USAirways International Customer Service has come through with shining colors. ,"After a few tense days of waiting for an outcome,I accidently entered my last name on my mother's reservation to Italy and the mistake was not caught immediately. After reporting the problem via their website, I searched the internet to find all kinds of horrible results to similar situations including having to repurchase the ticket (without refund) at the current going rate. The current rate is now $500 more than it was a week ago! I would like to thank Shirley from International Reservations for her diligent persistence in helping me to correct a name error. Without her help, I would still be worrying whether TSA would allow my mother to fly with the ticket on which I incorrectly entered my last name instead of hers. Shirley was great and fixed the problem with no issue. She was polite during the entire transaction and gave me updates along the way so I would feel comfortable on hold. Thanks again for her help. Also, thank you to Dan from Internet Support for starting the correction process.",0,1,0,0,1,0,0
1,1,2175,2,"Always one to reduce costs, Ryanair are implementing cost saving initiatives. [With the rising cost of fuel the airline has found ways of reducing the fuel bill by reducing the weight it carries on its flights. They will be shrinking the size of its in-flight magazines from A4 to A5 size, carrying less ice on flights and believe it or not, ""encouraging"" staff to watch their weight - with the motivation of appearing in the annual Ryanair calendar! But Ryanair are only following in the foot steps of other airlines ... In the 1980's, American Airlines claimed that they saved $40,000 by taking out one olive from every salad in first class and more recently, Japanese airline All Nippon Airways started asking passengers to go to the toilet before boarding in a bid to reduce carbon emissions! ]Without fuel you cannot fly, but I think that's taking things a step too far !","Always one to reduce costs, Ryanair are implementing cost saving initiatives. Without fuel you cannot fly, but I think that's taking things a step too far !","With the rising cost of fuel the airline has found ways of reducing the fuel bill by reducing the weight it carries on its flights. They will be shrinking the size of its in-flight magazines from A4 to A5 size, carrying less ice on flights and believe it or not, ""encouraging"" staff to watch their weight - with the motivation of appearing in the annual Ryanair calendar! But Ryanair are only following in the foot steps of other airlines ... In the 1980's, American Airlines claimed that they saved $40,000 by taking out one olive from every salad in first class and more recently, Japanese airline All Nippon Airways started asking passengers to go to the toilet before boarding in a bid to reduce carbon emissions! ",0,1,0,1,0,1,0
1,1,2148,2,"2 seniors flying to the uk from melbourne aus,return,do not wish to do economy,[ prefer business or premium economy, one senior with walking stick, and i know all the procedures and requests etc pertaining to the assistance. for 50 yr anniversary. am looking at the following narrowed down after research aplenty thai airlines business class melb bgk london virgin atlantic premium economy sydney hkg london british airways world traveller plus melb into london via sigpre and gulf air business class sydney bahrain london may stoppver just for 1 night each way to break the flight limos to and from airports for stopovers this will be travel sept oct 2007, and yes some airlines have released their fares for that time already. ]any suggestions, comments please[, anyone thanks much Lil xx]","2 seniors flying to the uk from melbourne aus,return,do not wish to do economy,any suggestions, comments please"," prefer business or premium economy, one senior with walking stick, and i know all the procedures and requests etc pertaining to the assistance. for 50 yr anniversary. am looking at the following narrowed down after research aplenty thai airlines business class melb bgk london virgin atlantic premium economy sydney hkg london british airways world traveller plus melb into london via sigpre and gulf air business class sydney bahrain london may stoppver just for 1 night each way to break the flight limos to and from airports for stopovers this will be travel sept oct 2007, and yes some airlines have released their fares for that time already. , anyone thanks much Lil xx",0,1,0,0,1,0,0
1,1,1929,2,"[hi all, ]i will be landing into singapore from bali at 20.15 in the evening and flying out on emirates to london at 21.45 cutting it close i know! i will have checked baggage, so emirates website says 90 minutes,[ but ]what i cannot find out is whether i would have to leave the airport as an arrival from bali, and then walk back in as a checkin departure for london?[ i am hoping that i can transfer internally quicker, i will have checked in online for emirates but not have a boarding pass - i have booked the 2 flights with different companies myself so it is not an airline transfer (like the one i will be doing in dubai on emirates) thanks in advance! ---]","i will be landing into singapore from bali at 20.15 in the evening and flying out on emirates to london at 21.45 cutting it close i know! i will have checked baggage, so emirates website says 90 minutes,what i cannot find out is whether i would have to leave the airport as an arrival from bali, and then walk back in as a checkin departure for london?","hi all,  but  i am hoping that i can transfer internally quicker, i will have checked in online for emirates but not have a boarding pass - i have booked the 2 flights with different companies myself so it is not an airline transfer (like the one i will be doing in dubai on emirates) thanks in advance! ---",1,1,0,0,1,0,0
1,1,2288,2,"[My mother (who has balance issues and walks with a cane) plans to fly alone to visit relatives out of state. I know I can arrange for a wheelchair at the airport so that she won't have to walk the long distance through the terminal to the gate. My problem is that I would like to accompany her to the gate and wait with her for her flight, so that if she needs to use the bathroom (which is a very frequent need for her) while waiting, I can help her get to the restroom safely. ]I believe,[ however,] that since 9/11 only ticketed passengers are allowed to go through security to the gate. Does anyone know if there are any exceptions made to this rule, and if so how to arrange this? [The airport that she will be flying out of is LaGuardia in NYC. Thank you for your help.]","I believe, that since 9/11 only ticketed passengers are allowed to go through security to the gate. Does anyone know if there are any exceptions made to this rule, and if so how to arrange this? ","My mother (who has balance issues and walks with a cane) plans to fly alone to visit relatives out of state. I know I can arrange for a wheelchair at the airport so that she won't have to walk the long distance through the terminal to the gate. My problem is that I would like to accompany her to the gate and wait with her for her flight, so that if she needs to use the bathroom (which is a very frequent need for her) while waiting, I can help her get to the restroom safely.  however,The airport that she will be flying out of is LaGuardia in NYC. Thank you for your help.",0,1,0,0,1,0,0
1,1,1959,2,"Over the years Qantas has moved out of many regional routes and replaced their Qantas flights with Jetstar. [I travel a lot to/from Sydney and use Jetstar 6+ times a month which of course always take off and land at T2 in Sydney. So, Qantas in its wisdom (or a sign of the economic times) has closed the Qantas Club Lounge at T2. A lot of us pay $450+ per year for a Qantas Club membership - if you cant fly Qantas (because they now fly Jetstar) the lounge in T2 was well worth it. Qantas say ""oh, just use the lounge in T3"" - well, easier said than done - you have to go through security at T3 to get to the Qantas lounge (ever done that at 7am in the morning), then leave T3 and go through security again at T2. Qantas say they haven't had very many complaints on this closure (have you ever tried to navigate the Qantas web site to find a complaint form?). I did then was sent an invite to join the American Express® Qantas Corporate Card program - what? ]Maybe if 1,000 people decide not to renew their Qantas Club membership then the loss of $450,000 might create a rethink in the halls of power and they will reopen a (smaller) T2 Qantas lounge. Yeah, maybe not. In any event if you agree and think this is a bad decision please post to this forum topic. [Ill be happy to let Qantas know.]","Over the years Qantas has moved out of many regional routes and replaced their Qantas flights with Jetstar. Maybe if 1,000 people decide not to renew their Qantas Club membership then the loss of $450,000 might create a rethink in the halls of power and they will reopen a (smaller) T2 Qantas lounge. Yeah, maybe not. In any event if you agree and think this is a bad decision please post to this forum topic. ","I travel a lot to/from Sydney and use Jetstar 6+ times a month which of course always take off and land at T2 in Sydney. So, Qantas in its wisdom (or a sign of the economic times) has closed the Qantas Club Lounge at T2. A lot of us pay $450+ per year for a Qantas Club membership - if you cant fly Qantas (because they now fly Jetstar) the lounge in T2 was well worth it. Qantas say ""oh, just use the lounge in T3"" - well, easier said than done - you have to go through security at T3 to get to the Qantas lounge (ever done that at 7am in the morning), then leave T3 and go through security again at T2. Qantas say they haven't had very many complaints on this closure (have you ever tried to navigate the Qantas web site to find a complaint form?). I did then was sent an invite to join the American Express® Qantas Corporate Card program - what? Ill be happy to let Qantas know.",0,1,0,1,0,0,0
1,1,2041,2,"[This is what happening just now and though I would share this with you..... After a terrible frustrating week of delays, canceled flights etc, etc, traveling all over the UK and Ireland, a friend of mine is currently sitting on yet another runway. (last one was Manchester two days ago) All was well the flight was due to take off on time great everyone happy, all passengers on the plane, first flight this week to do so for my friend, but wait... Sitting waiting, waiting, waiting, for almost an hour on the plane, when Ryanair announced there would be a delay..............as they did not have a captain on board, so said capitano has been found but now its snowing and they have lost their slot and are at the end of the q. Now I know the Captain may of been stuck in snow, unable to get in but.....just ]feel so sorry for travellers who have have a awful time travelling this week...[ Gota love em!]",feel so sorry for travellers who have have a awful time travelling this week...,"This is what happening just now and though I would share this with you..... After a terrible frustrating week of delays, canceled flights etc, etc, traveling all over the UK and Ireland, a friend of mine is currently sitting on yet another runway. (last one was Manchester two days ago) All was well the flight was due to take off on time great everyone happy, all passengers on the plane, first flight this week to do so for my friend, but wait... Sitting waiting, waiting, waiting, for almost an hour on the plane, when Ryanair announced there would be a delay..............as they did not have a captain on board, so said capitano has been found but now its snowing and they have lost their slot and are at the end of the q. Now I know the Captain may of been stuck in snow, unable to get in but.....just  Gota love em!",0,1,0,1,0,0,0
1,1,1775,2,"Just wanted to warn people[ not to waste your time] with Delta's ""Best Fare Guarantee""[ that they supposedly offer. ]I went through all the steps, had a perfectly valid claim, on the same day, and was denied. [This was their response: ""Your reservation is booked in ?V? and ?T? classes of service. At the time of our research at www.priceline.com, we were able to locate a lower fare of $(edited) per passenger. However, the classes of service were ?V? and ?T.? therefore, we must respectfully decline your request."" I politely asked that they re-consider, sent a screenshot from Priceline's website and even offered to help them find it (because it's still there and very easy to locate) when I was given another copy and pasted response telling me to read their terms and conditions. I've read them several times. Dear Delta, please just remove the program all together if you don't want to honor it! No one is making you have this program! Don't waste our time! ]Has anyone ever gotten one of these approved?[ Now that I'm researching it, I've yet to come across anyone who has been approved. I'll definitely be looking at other options next time I fly, not because of the lack of a price match, but because of the awful customer service I have received. Imagine if something really went wrong and you needed something!]","Just wanted to warn people with Delta's ""Best Fare Guarantee""I went through all the steps, had a perfectly valid claim, on the same day, and was denied. Has anyone ever gotten one of these approved?"," not to waste your time that they supposedly offer. This was their response: ""Your reservation is booked in ?V? and ?T? classes of service. At the time of our research at www.priceline.com, we were able to locate a lower fare of $(edited) per passenger. However, the classes of service were ?V? and ?T.? therefore, we must respectfully decline your request."" I politely asked that they re-consider, sent a screenshot from Priceline's website and even offered to help them find it (because it's still there and very easy to locate) when I was given another copy and pasted response telling me to read their terms and conditions. I've read them several times. Dear Delta, please just remove the program all together if you don't want to honor it! No one is making you have this program! Don't waste our time!  Now that I'm researching it, I've yet to come across anyone who has been approved. I'll definitely be looking at other options next time I fly, not because of the lack of a price match, but because of the awful customer service I have received. Imagine if something really went wrong and you needed something!",0,1,0,1,0,0,0
1,1,2409,2,"[I hope I am posting in the correct forum... if not... please pardon me. My trip is: 7/12 and 13 Venice (via Milan) 7/14-15-16 Dublin 7/17-18-19-20 London Anyway, I have had a horrible horrible time trying to find a flight from Venice to Dublin...so I have decided to train it back to Milan and take Air France 1215 at 1pm connecting at CDG with a one hour five minute layover and then continuing on at 330pm to Dublin arriving at 4:35pm. My question is... ]do I have to go through immigration again at CDG since Ireland is not part of Schengen Agreement? [I hate CDG airport but I have no way to avoid it. However, I don't want to get caught at CDG. The MXP-CDG flight arrives terminal 2F and CDG-DUB departs 2E (I might have those backwards) according to Air France's website. If anybody can help me on this connection, I would appreciate it. I have traveled through CDG many times but I have always been arriving from the US and not from within Europe so I really never paid much attention. Thanks.]",do I have to go through immigration again at CDG since Ireland is not part of Schengen Agreement? ,"I hope I am posting in the correct forum... if not... please pardon me. My trip is: 7/12 and 13 Venice (via Milan) 7/14-15-16 Dublin 7/17-18-19-20 London Anyway, I have had a horrible horrible time trying to find a flight from Venice to Dublin...so I have decided to train it back to Milan and take Air France 1215 at 1pm connecting at CDG with a one hour five minute layover and then continuing on at 330pm to Dublin arriving at 4:35pm. My question is... I hate CDG airport but I have no way to avoid it. However, I don't want to get caught at CDG. The MXP-CDG flight arrives terminal 2F and CDG-DUB departs 2E (I might have those backwards) according to Air France's website. If anybody can help me on this connection, I would appreciate it. I have traveled through CDG many times but I have always been arriving from the US and not from within Europe so I really never paid much attention. Thanks.",0,1,0,0,1,0,0
1,1,2061,2,"[G'day everyone ,I'm sick of being charged top dollars for airtravel in this country (australia)and looking for cheap flights from melb australia to london uk but not purchasing from my departure point I recently saw flight london to melb ret for 485 pound including taxes and most are around 500to 600 pound with the improving australian dollar the air fare seem tobe more expensive aswell so] I dont understand why they can be cheaper to purchase in the uk any ideas [will be much appreciated some fares in this country approaching $2000 aud at the cheap end cheers]", I dont understand why they can be cheaper to purchase in the uk any ideas ,"G'day everyone ,I'm sick of being charged top dollars for airtravel in this country (australia)and looking for cheap flights from melb australia to london uk but not purchasing from my departure point I recently saw flight london to melb ret for 485 pound including taxes and most are around 500to 600 pound with the improving australian dollar the air fare seem tobe more expensive aswell sowill be much appreciated some fares in this country approaching $2000 aud at the cheap end cheers",1,1,0,1,0,0,0
1,1,1706,2,"[In North America recently my Air Canada flight to China was cancelled. I was issued with 2 new tickets on other airlines, in the form of Flight Interruption Manifests (FIM). Delta accepted the 1st FIM and flew me from Boston to Los Angeles. There, China Southern refused to accept the 2nd FIM, which would have allowed me to reach my final destination in Guangzhou. ]I was left stranded in Los Angeles by China Southern. Has anyone else experienced the same difficulty, whether on China Southern or another airline, when their original flight was cancelled?","I was left stranded in Los Angeles by China Southern. Has anyone else experienced the same difficulty, whether on China Southern or another airline, when their original flight was cancelled?","In North America recently my Air Canada flight to China was cancelled. I was issued with 2 new tickets on other airlines, in the form of Flight Interruption Manifests (FIM). Delta accepted the 1st FIM and flew me from Boston to Los Angeles. There, China Southern refused to accept the 2nd FIM, which would have allowed me to reach my final destination in Guangzhou. ",0,0,0,0,0,1,0
1,1,1975,2,"I need to buy an internal US flight with AA. I will have a bag to check and am aware of the fee. Can anyone tell me at what point in the online buying process am I menat to advise I have a bag to check? [I've tried a couple of dummy bookings and get to the payment page none the wiser. I don't want to show up and be told I need to pay more because I failed to advise them beforehand. I have emailed AA but given it's now the weekend, I am hoping my fellow TAers might know. Thanks in advance.]",I need to buy an internal US flight with AA. I will have a bag to check and am aware of the fee. Can anyone tell me at what point in the online buying process am I menat to advise I have a bag to check? ,"I've tried a couple of dummy bookings and get to the payment page none the wiser. I don't want to show up and be told I need to pay more because I failed to advise them beforehand. I have emailed AA but given it's now the weekend, I am hoping my fellow TAers might know. Thanks in advance.",0,1,0,0,1,0,0
1,1,2201,2,"[my wife and I were returning from Manchester, UK to D.C., then on to Louisville, KY. a *HUGE* storm brought down powerlines on the tracks of the UK train that was to get us to Manchester airport. We had to wind up taking a taxi, but half way there it was obvious that we would no make our flight. From the cab, I cell-phoned the only number I had - a toll-free US number. AUnited agent finally came on the line and I expalined the situ to her. Long time on hold.... Then she came back. Not only did the lady on the phone get us rescheduled on the same two flights on the following day, but there was *NO* ""change fee"" charged to us for making the changes! I was astounded! It reminded me of the ""old days"" when it was a snap to make last-minute flight changes without penalties. Anyway, ]I want to thank United for getting us back safe & sound and let them know that they will be at the top of our list for carriers when we book our next overseas flights!",I want to thank United for getting us back safe & sound and let them know that they will be at the top of our list for carriers when we book our next overseas flights!,"my wife and I were returning from Manchester, UK to D.C., then on to Louisville, KY. a *HUGE* storm brought down powerlines on the tracks of the UK train that was to get us to Manchester airport. We had to wind up taking a taxi, but half way there it was obvious that we would no make our flight. From the cab, I cell-phoned the only number I had - a toll-free US number. AUnited agent finally came on the line and I expalined the situ to her. Long time on hold.... Then she came back. Not only did the lady on the phone get us rescheduled on the same two flights on the following day, but there was *NO* ""change fee"" charged to us for making the changes! I was astounded! It reminded me of the ""old days"" when it was a snap to make last-minute flight changes without penalties. Anyway, ",0,1,0,0,0,0,0
1,1,1978,2,[hiya all im flying back from kuala lumpur via dubai to manchester the first leg to dubai im in economy class but the second leg iv upgraded useing my skywards miles to business class my question is] will i be able to use the emirates lounge at dubai airport before my business class flight home [thanks ---------], will i be able to use the emirates lounge at dubai airport before my business class flight home ,hiya all im flying back from kuala lumpur via dubai to manchester the first leg to dubai im in economy class but the second leg iv upgraded useing my skywards miles to business class my question isthanks ---------,1,1,0,0,1,1,0
1,1,1777,2,"[Hello as a family of 4 ]we were thinking of picking the middle row 37 or 46. I have checked SeatGuru which says those seats MAY have limited recline but wonder if anyone has flown in either of those rows and could say what the recline was like ?[ Many thanks , -----]",we were thinking of picking the middle row 37 or 46. I have checked SeatGuru which says those seats MAY have limited recline but wonder if anyone has flown in either of those rows and could say what the recline was like ?,"Hello as a family of 4  Many thanks , -----",1,1,0,0,1,0,0
1,1,2274,2,"[Hi all, probably a stupid question but it will put my mind at ease. ]I have booked on a United flight, just entered the details went to add something else and it has wiped all my passport and address details. I went back in again and it has wiped it all again.Does it actually save it? [Thanks.]","I have booked on a United flight, just entered the details went to add something else and it has wiped all my passport and address details. I went back in again and it has wiped it all again.Does it actually save it? ","Hi all, probably a stupid question but it will put my mind at ease. Thanks.",1,0,0,0,1,0,0
1,1,1677,2,"[i booked flights Belfast to sydney on jan 4th 2016. I never noticed that I fly from Belfast to gatwick but then have to get to Heathrow for my connecting flight.] I have 3hrs and 10 mins between flights to pick up my luggage, make it from gatwick to Heathrow and re check in. Is this do-able??[ Any advise would be great Thanks]"," I have 3hrs and 10 mins between flights to pick up my luggage, make it from gatwick to Heathrow and re check in. Is this do-able??",i booked flights Belfast to sydney on jan 4th 2016. I never noticed that I fly from Belfast to gatwick but then have to get to Heathrow for my connecting flight. Any advise would be great Thanks,0,0,0,0,1,1,0
1,1,2441,2,"[Hello all, can you help!!! Me my wife and two children,]tried to check in on saturday,from Casablanca to heathrow,we were told the flight was full and we would have to come back the following day [or go Iberia via Madrid. we of couse complained but the check in staff basically laughed at us,so we got the flight via madrid at much distress to my family. We had boked these seats months in advance] . Is there anything i can do to compensate us for this,our food we had to buy at Madrid Airport and the extra parking charges at Heathrow,oh and the flight from madrid to Heathrow was delayed one hour also [!!Thanks]","tried to check in on saturday,from Casablanca to heathrow,we were told the flight was full and we would have to come back the following day  . Is there anything i can do to compensate us for this,our food we had to buy at Madrid Airport and the extra parking charges at Heathrow,oh and the flight from madrid to Heathrow was delayed one hour also ","Hello all, can you help!!! Me my wife and two children,or go Iberia via Madrid. we of couse complained but the check in staff basically laughed at us,so we got the flight via madrid at much distress to my family. We had boked these seats months in advance!!Thanks",1,1,0,0,1,0,0
1,1,1629,2,"[Hi everybody. I'm flying London - Madrid - Lima with Air Europa in January 2014. I've made the reservation already but since my passport will expire within 6 months of my arrival to Peru I've been told it's most secure to get a new passport. That means a new passport number. ]Has anybody any experience with changing the passport number after making a reservation with Air Europa?[ I know that with most airlines it's not a problem but I can't seem to find any info online regarding Air Europa. All the best, Safarikur Sjomli.]",Has anybody any experience with changing the passport number after making a reservation with Air Europa?,"Hi everybody. I'm flying London - Madrid - Lima with Air Europa in January 2014. I've made the reservation already but since my passport will expire within 6 months of my arrival to Peru I've been told it's most secure to get a new passport. That means a new passport number.  I know that with most airlines it's not a problem but I can't seem to find any info online regarding Air Europa. All the best, Safarikur Sjomli.",1,1,0,0,0,0,0
1,1,1820,2,"[Flying yesterday from Istanbul to Stockholm (TK 1795), I tried to check in on-line the day before. I was surprised that ]on-line check in failed because ""you have been allocated an exit row seat"". [I had not requested an exit row seat, nor made any seat request, expecting to do that at check-in. The airline had no way of knowing my state of health and physical ability, apart from having flown TK three times previously in the last month, none of these flights being in an exit row. At Ataturk, I mentioned this to a supervisor, and she just handed me the boarding pass and shrugged her shoulders when I asked for an explanation. Incidentally at on-line check in I wasn't able to change the seat allocation, and by the time I got to Ataturk the plane was full, so it was lucky I was able-bodied, and that my able-bodiedness was not required.] Can anyone explain this ""method"" of seat allocation ?","on-line check in failed because ""you have been allocated an exit row seat"".  Can anyone explain this ""method"" of seat allocation ?","Flying yesterday from Istanbul to Stockholm (TK 1795), I tried to check in on-line the day before. I was surprised that I had not requested an exit row seat, nor made any seat request, expecting to do that at check-in. The airline had no way of knowing my state of health and physical ability, apart from having flown TK three times previously in the last month, none of these flights being in an exit row. At Ataturk, I mentioned this to a supervisor, and she just handed me the boarding pass and shrugged her shoulders when I asked for an explanation. Incidentally at on-line check in I wasn't able to change the seat allocation, and by the time I got to Ataturk the plane was full, so it was lucky I was able-bodied, and that my able-bodiedness was not required.",0,1,0,1,0,0,0
1,1,1548,2,"[Hi, ]we are travelling to Tobago next week with Virgin I am tempted to book the V Room, online is quoted as £20 per person Is it worth it? [Thanks for your comments]","we are travelling to Tobago next week with Virgin I am tempted to book the V Room, online is quoted as £20 per person Is it worth it? ","Hi, Thanks for your comments",1,0,0,0,1,0,0
1,1,2150,2,"[We are flying to Orlando in 2 weeks for our last full family holiday as our eldest is oing to NZ in October to live. As it was special we paid extra to go with Thomson, as it was adverised as a Dreamliner route and then decided to go Premium to make it more special. ]We got an email today from Thomson telling us that they have changed the plane back to one that doesn't have any premium seats, [I presume this is the 767. ]I imagine this has happened before so has anyone had any experience with Thomson on getting a decent explanation why? [We have been refunded the money for the one way but it's more to do with spooling my daughters dream holiday. My youngest is 8, is a big aircraft fanatic and is really upset and is now experiencing a negative before we have even set off. It may sound petty but we only booked with Thomson because of the Dreamliner and Virgin was cheaper.]","We got an email today from Thomson telling us that they have changed the plane back to one that doesn't have any premium seats, I imagine this has happened before so has anyone had any experience with Thomson on getting a decent explanation why? ","We are flying to Orlando in 2 weeks for our last full family holiday as our eldest is oing to NZ in October to live. As it was special we paid extra to go with Thomson, as it was adverised as a Dreamliner route and then decided to go Premium to make it more special. I presume this is the 767. We have been refunded the money for the one way but it's more to do with spooling my daughters dream holiday. My youngest is 8, is a big aircraft fanatic and is really upset and is now experiencing a negative before we have even set off. It may sound petty but we only booked with Thomson because of the Dreamliner and Virgin was cheaper.",0,1,0,0,0,0,0
1,1,1921,2,"[Hello all; ]Just curious if anybody has any information concerning Allegiant Air and a ""Christmas Day"" special.[ A friend of mine told me that a certain amount of seats on all flights will be $19.99 each way. Just wanted to know what time this special starts and any possible restrictions as I can't find any information on their website. Happy travels all. -----]","Just curious if anybody has any information concerning Allegiant Air and a ""Christmas Day"" special.",Hello all;  A friend of mine told me that a certain amount of seats on all flights will be $19.99 each way. Just wanted to know what time this special starts and any possible restrictions as I can't find any information on their website. Happy travels all. -----,1,1,0,0,1,0,0
1,1,2151,2,"[Hi there, was wondering fi someone could help me out. ]I'm flying to chicago from dublin on a 3C2 Aerlingus plane and trying to find if there are power ports to use my laptop in economy?[ When I travelled to New York from Belfast on Continental there were actual plugs to use and charge my laptop but aerlingus says they do not have these. Therefore, I looked on the apple website and they claim that my laptop can be used if there is a EmPower port available but I cannot see if this plane has it? Would be really great if somone could help me out. Thanks, Patrick]",I'm flying to chicago from dublin on a 3C2 Aerlingus plane and trying to find if there are power ports to use my laptop in economy?,"Hi there, was wondering fi someone could help me out.  When I travelled to New York from Belfast on Continental there were actual plugs to use and charge my laptop but aerlingus says they do not have these. Therefore, I looked on the apple website and they claim that my laptop can be used if there is a EmPower port available but I cannot see if this plane has it? Would be really great if somone could help me out. Thanks, Patrick",1,1,0,0,1,0,0
1,1,2036,2,[Apologies if this seems a silly question. I've been on Ryanair many times but this is the first time I am booking a seat for someone else. There are four people travelling. Seats 1F and 1E will definitely be booked. I then need to book two others on the same row. ]Is the view from the window of 1A a full view or is it half the window behind for example or is it a little way away due to it being in the door. [Hope this makes sense.],Is the view from the window of 1A a full view or is it half the window behind for example or is it a little way away due to it being in the door. ,Apologies if this seems a silly question. I've been on Ryanair many times but this is the first time I am booking a seat for someone else. There are four people travelling. Seats 1F and 1E will definitely be booked. I then need to book two others on the same row. Hope this makes sense.,0,1,0,0,0,0,0
1,1,1657,2,"[Hi, Because I like to be over prepared and am flying with 2 kids,] I am tying to find out how a flight goes in terms of when meals are given out and lights out or any thing else of importance. [Might sound silly to some but knowledge makes me less anxious. ]Melbourne to Los Angeles economy flight, 9.15 am departure.[ Thank you. Edited: 1:56 am, January 04, 2016]"," I am tying to find out how a flight goes in terms of when meals are given out and lights out or any thing else of importance. Melbourne to Los Angeles economy flight, 9.15 am departure.","Hi, Because I like to be over prepared and am flying with 2 kids,Might sound silly to some but knowledge makes me less anxious.  Thank you. Edited: 1:56 am, January 04, 2016",1,1,0,0,1,0,0
1,1,1865,2,[Hi ! Me and my wife are ]flying from Stockholm to Cape town via Istanbul and Jo-burg on the 26th of january 2012 and return flight the same route back to Stockholm on the 12 of february 2012. Is it possible to prebook seats. [With best regards --------------- / member of Star Alliance],flying from Stockholm to Cape town via Istanbul and Jo-burg on the 26th of january 2012 and return flight the same route back to Stockholm on the 12 of february 2012. Is it possible to prebook seats. ,Hi ! Me and my wife are With best regards --------------- / member of Star Alliance,1,1,0,0,1,1,0
1,1,2125,2,"[Hi, ]I'm looking at going on a tour with Archers Direct to San Francisco, Las Vegas and LA [with my 70 year old mum as a birthday treat]. Anyone used the company or even better been on this tour?","I'm looking at going on a tour with Archers Direct to San Francisco, Las Vegas and LA . Anyone used the company or even better been on this tour?","Hi, with my 70 year old mum as a birthday treat",1,1,0,0,0,0,0
1,1,2284,2,[Hi ]I am looking to book flights fom Heathrow to JF[K]. [If I book tickets on the Delta website for a flight operated by Virgin it works out almost £150 cheaper than if I book via virgin Atlantic and approx £100 pounds cheaper than buying through Expedia. ]Apart from booking through a different airlines website will my trip be any different than booking direct with Virgin.[ I haven't travelled on a code share flight since I was a child. I intend to travel premium economy if that makes any difference. Thanks Alec],I am looking to book flights fom Heathrow to JF. Apart from booking through a different airlines website will my trip be any different than booking direct with Virgin.,Hi KIf I book tickets on the Delta website for a flight operated by Virgin it works out almost £150 cheaper than if I book via virgin Atlantic and approx £100 pounds cheaper than buying through Expedia.  I haven't travelled on a code share flight since I was a child. I intend to travel premium economy if that makes any difference. Thanks Alec,1,1,0,0,1,0,0
1,1,1632,2,"[Hi guys, I just wanna ask if someone has same problem like I do. ]I can't get on the official website of Vietnam Airlines, www.vietnamairlines.com. I bought tickets with them and I wanted to check dome informations, [but I can't get anywhere. It repost it on google.dodo.com.au/search.html… and that's it. No way to get there. Any ideas what happened? Im quite nervous, because it's first time I will fly with these guys and this is not good sign. Thank you]","I can't get on the official website of Vietnam Airlines, www.vietnamairlines.com. I bought tickets with them and I wanted to check dome informations, ","Hi guys, I just wanna ask if someone has same problem like I do. but I can't get anywhere. It repost it on google.dodo.com.au/search.html… and that's it. No way to get there. Any ideas what happened? Im quite nervous, because it's first time I will fly with these guys and this is not good sign. Thank you",1,1,0,0,1,0,0
1,1,1723,2,"[Hi we re flying from malta to barcelona and then to tenerife - ]we plan to use ryanair. with us we re taking our 1 year old girl. i m not sure on how to transport her milk feeds, [as no liquids r allowed in d hand luggage. i ve read u have to use a zipper bag but i cant understand how and why. maybe someone has been through that before and can help me. thanks for any info u can give me.]","we plan to use ryanair. with us we re taking our 1 year old girl. i m not sure on how to transport her milk feeds, ",Hi we re flying from malta to barcelona and then to tenerife - as no liquids r allowed in d hand luggage. i ve read u have to use a zipper bag but i cant understand how and why. maybe someone has been through that before and can help me. thanks for any info u can give me.,1,1,0,0,1,0,0
1,1,1903,2,[Hi ]Ta's I was trying to get flights for Orlando in August 2014 and return in September through JFK [but prices at the moment are sky high when compared to what I got last February (was doing a trial booking for August this year to work out some costs) ]Do you think prices will go down come January 2014[..................this is driving me crazy!!],Ta's I was trying to get flights for Orlando in August 2014 and return in September through JFK Do you think prices will go down come January 2014,Hi but prices at the moment are sky high when compared to what I got last February (was doing a trial booking for August this year to work out some costs) ..................this is driving me crazy!!,1,1,0,0,0,0,1
1,1,2145,2,"[I have a 7am flight with Easyjet on a Sunday morning in September. We will checkin on line, but i have luggage. I'm guessing we have to be there by 5:30am at the latest. Trying to pin down a suitable, and affordable hotel in the area. Many of the shuttles seem to leave at 6am, or have a reviews of the earlier 5:15am shuttles being late. ]Can any advise on a hotel option that will get me to the airport in time?",Can any advise on a hotel option that will get me to the airport in time?,"I have a 7am flight with Easyjet on a Sunday morning in September. We will checkin on line, but i have luggage. I'm guessing we have to be there by 5:30am at the latest. Trying to pin down a suitable, and affordable hotel in the area. Many of the shuttles seem to leave at 6am, or have a reviews of the earlier 5:15am shuttles being late. ",0,1,0,0,0,0,0
1,1,2153,2,"[So I got these free drink coupons in the mail from earning a free flight.. ]I have a morning flight into Vegas. If I order a drink do they make it for you or do they give you the little bottles[.. I really don't think I'll want a drink that early, but was thinkin it might be nice to have a bottle of vodka or rum to make a drink later. As much as I have flown with SWA you'd think I'd remember how people get their drinks! I have only ever ordered a pop and once I got wine.. which did come in the lil plastic cup. Thanks!]",I have a morning flight into Vegas. If I order a drink do they make it for you or do they give you the little bottles,"So I got these free drink coupons in the mail from earning a free flight.. .. I really don't think I'll want a drink that early, but was thinkin it might be nice to have a bottle of vodka or rum to make a drink later. As much as I have flown with SWA you'd think I'd remember how people get their drinks! I have only ever ordered a pop and once I got wine.. which did come in the lil plastic cup. Thanks!",0,1,0,0,1,0,0
1,1,2214,2,"I would not recommend this airline to anyone.[ On a recent trip October 2014, on the way from Madrid to Casablanca, all five of our group didn't get their bag in Casablanca. The staff were very rude and unhelpful. My friends were expected to make there way out to the airport at their own expense to collect their bags! Also No help was offered with expenses during the 3 days they were without their bags. To make matters even more upsetting, on the way back to Madrid they left mine and my wife's bags in Casablanca also. I recommend you google reviews/complaints about this airline before you plan your blissful holiday!]",I would not recommend this airline to anyone.," On a recent trip October 2014, on the way from Madrid to Casablanca, all five of our group didn't get their bag in Casablanca. The staff were very rude and unhelpful. My friends were expected to make there way out to the airport at their own expense to collect their bags! Also No help was offered with expenses during the 3 days they were without their bags. To make matters even more upsetting, on the way back to Madrid they left mine and my wife's bags in Casablanca also. I recommend you google reviews/complaints about this airline before you plan your blissful holiday!",0,1,0,1,0,0,0
1,1,2289,2,"My partner and I are travelling the world for 12 months [starting in March 2011. Just wondering if it is best to buy a Round the World ticket or as we are not major planners, we have a rough idea of the path we will take. A bit worried if we buy a RTW ticket are we restricting ourselves..... For example Sydney to Singapore, Thailand up through Vietnam to China across to India then to Africa, up through Egypt across to do Europe, North America and then South America and home. QUESTION:] buy Round the World or buy tickets as we go?! [Your thoughts and comments please]",My partner and I are travelling the world for 12 months  buy Round the World or buy tickets as we go?! ,"starting in March 2011. Just wondering if it is best to buy a Round the World ticket or as we are not major planners, we have a rough idea of the path we will take. A bit worried if we buy a RTW ticket are we restricting ourselves..... For example Sydney to Singapore, Thailand up through Vietnam to China across to India then to Africa, up through Egypt across to do Europe, North America and then South America and home. QUESTION:Your thoughts and comments please",0,1,0,0,0,0,0
1,1,1627,2,"[Hi, ]does anyone know when Flybe release flights for on and after Oct 27th? [Flying Birmingham-Edinburgh Oct 25th and can get outbound flight. Want to come back Oct 27th but no flights as yet. Thanks, not sure whether to book outbound as a good price. No contact us email on website just 10p per minute telephone number. Many thanks....Di x]",does anyone know when Flybe release flights for on and after Oct 27th? ,"Hi, Flying Birmingham-Edinburgh Oct 25th and can get outbound flight. Want to come back Oct 27th but no flights as yet. Thanks, not sure whether to book outbound as a good price. No contact us email on website just 10p per minute telephone number. Many thanks....Di x",1,1,0,0,1,0,0
1,1,1685,2,We're flying Manchester to Luxor in October and learnt that the baggage allowance is a total 20kg including 5 kg max carryon. [This must be among the lowest in the world!] Any experience on how strictly this is applied at MAN or Luxor?,We're flying Manchester to Luxor in October and learnt that the baggage allowance is a total 20kg including 5 kg max carryon.  Any experience on how strictly this is applied at MAN or Luxor?,This must be among the lowest in the world!,0,0,0,1,0,0,0
1,1,2146,2,My husband and I are flying Manchester-Singapore then Singapore-Auckland in December. Had a panic - does the airline provide headphones to be able to watch films or do we need to take them with us?! [When we flew with Air NZ they were provided but someone said they had flown long haul and not had them provided. Thanks in advance.],My husband and I are flying Manchester-Singapore then Singapore-Auckland in December. Had a panic - does the airline provide headphones to be able to watch films or do we need to take them with us?! ,When we flew with Air NZ they were provided but someone said they had flown long haul and not had them provided. Thanks in advance.,0,1,0,0,1,0,0
1,1,1698,2,"Today I booked 2 tickets from Miami to Johannesburg, in Economy+ cabin, for a trip in August 2016 as I looked to book my seats, I was shocked that no seats can only be reserved if We paid anywhere from $60/70 per seat, per segment which came to$560. My jaw dropped and I feel this is. Ripoff , I paid over $5000 for the tickets..how can this be allowed. [I could not cancer my reservations but I will never fly BA ever again --------------------------------]","Today I booked 2 tickets from Miami to Johannesburg, in Economy+ cabin, for a trip in August 2016 as I looked to book my seats, I was shocked that no seats can only be reserved if We paid anywhere from $60/70 per seat, per segment which came to$560. My jaw dropped and I feel this is. Ripoff , I paid over $5000 for the tickets..how can this be allowed. ",I could not cancer my reservations but I will never fly BA ever again --------------------------------,0,1,0,1,0,0,0
1,1,1724,2,"[Hi I fly from Belfast City - Heathrow with BMI, then on to SFO with Continental (flight operated by Virgin Atlantic). I booked the Belfast flight and the SFO flight separately (with BMI and Continental). My question is; ]Shall I be able to check in my luggage at Belfast and have it sent on through to the LHR-SFO flight or do I need to reclaim it and check-it in again at LHR? [I think I read that the 3 airlines concerned operate a 'code share agreement'??? Thanks for any advice.]",Shall I be able to check in my luggage at Belfast and have it sent on through to the LHR-SFO flight or do I need to reclaim it and check-it in again at LHR? ,"Hi I fly from Belfast City - Heathrow with BMI, then on to SFO with Continental (flight operated by Virgin Atlantic). I booked the Belfast flight and the SFO flight separately (with BMI and Continental). My question is; I think I read that the 3 airlines concerned operate a 'code share agreement'??? Thanks for any advice.",1,1,0,0,1,0,0
1,1,1873,2,"[I paid $80.00 for flight insurance from Access America. I had flown to Hollywood, FL from NYC to be with my husband for Christmas while he visited his elderly father in the hospital. I planned to fly back after a week. Then my father-in-law died two days after Christmas. Now Access America is refusing my claim. This is outrageous. Access America refused my claim because my father-in-law's death was ""either known to you or likely to happen."" I had no idea he was going to die when he did or I wouldn't have made the flight reservations in the first place. My husband and I are self-employed so one of us had to get back to the business. We couldn't both stay there for the days, weeks or months he might have lasted. When he passed away it became more important for me to stay with my husband. Now Access America is telling me my only recourse is arbitration, which involves a fee and court appearance.] Access America is in the business of taking people's money. [----- ---------- NYC, NY]", Access America is in the business of taking people's money. ,"I paid $80.00 for flight insurance from Access America. I had flown to Hollywood, FL from NYC to be with my husband for Christmas while he visited his elderly father in the hospital. I planned to fly back after a week. Then my father-in-law died two days after Christmas. Now Access America is refusing my claim. This is outrageous. Access America refused my claim because my father-in-law's death was ""either known to you or likely to happen."" I had no idea he was going to die when he did or I wouldn't have made the flight reservations in the first place. My husband and I are self-employed so one of us had to get back to the business. We couldn't both stay there for the days, weeks or months he might have lasted. When he passed away it became more important for me to stay with my husband. Now Access America is telling me my only recourse is arbitration, which involves a fee and court appearance.----- ---------- NYC, NY",0,1,0,1,0,0,0
1,1,2180,2,"[I am from India and planning to visit Brazil for FIFA World Cup in the month of June. i have been trying many website links of the domestic flights of Brazil like TAM, GOL, Avianca, Azul and even used expedia.com to book my flights tickets from Sao Paulo to Porto Alegre, Porto Alegre to Salvador and Salvador to Sao Paulo. I could select the timings by using a translator plug-in in the browser as some websites are not in English language. And when the payment options comes, my credit card (VISA) issued from the Bank in India is not being accepted. I have created PayPal account especially for such international transactions but this account is not acceptable by any of those websites above.] Please share me your thoughts how to proceed in booking domestic flights of Brazil. [Thank you.]", Please share me your thoughts how to proceed in booking domestic flights of Brazil. ,"I am from India and planning to visit Brazil for FIFA World Cup in the month of June. i have been trying many website links of the domestic flights of Brazil like TAM, GOL, Avianca, Azul and even used expedia.com to book my flights tickets from Sao Paulo to Porto Alegre, Porto Alegre to Salvador and Salvador to Sao Paulo. I could select the timings by using a translator plug-in in the browser as some websites are not in English language. And when the payment options comes, my credit card (VISA) issued from the Bank in India is not being accepted. I have created PayPal account especially for such international transactions but this account is not acceptable by any of those websites above.Thank you.",0,1,0,0,1,0,0
1,1,2147,2,"[hi, ]can anyone share their experience with thomas Cook premium cabin? [I've flown with thomson in premium before and loved it. Just not sure about tc? I believe the cabins are being refurbed from this may, so I'm just wondered about the overall experience with Thomas Cook :) We've booked the middle 3 seats right at the front of the cabin, travelling with my hubby and our littleone whos 3years, so I'm hoping the space and entertainment will be easier for us. Thanks for any advise Sarah]",can anyone share their experience with thomas Cook premium cabin? ,"hi, I've flown with thomson in premium before and loved it. Just not sure about tc? I believe the cabins are being refurbed from this may, so I'm just wondered about the overall experience with Thomas Cook :) We've booked the middle 3 seats right at the front of the cabin, travelling with my hubby and our littleone whos 3years, so I'm hoping the space and entertainment will be easier for us. Thanks for any advise Sarah",1,1,0,0,1,0,0
1,1,2366,2,"Yesterday I flew home from Jeddah via Doha on Qater Airways.[ On boarding the flight from Doha to Manchester it was quite chaotic in the forward economy cabin of the Airbus A330. Numerous families had unilaterally decided to seat themselves together regardless of their seat assignments. The poor FA spent 15 mins trying to get people into their correct seats. I reserved my usual aisle seat, but I had now been moved into a central aisle seat rather than my usual window aisle seat. I would hazard a guess this occurred to try and keep a family on the same row if possible, no big deal to be honest. However in my row was a mother and 2 children. The father of the family demanded rather than ask that I change seats with him, now if he'd been seated in business then fair enough, even accounting for his rather rude attitude. However he was seated in a centre seat behind me, I told him sorry but I dislike to being trapped in. He then became extremely rude, at which point I reported him to the FA. The FA had a word with him and he went off in Huff to his seat. Several hours later his young son looked at me and said "" your the nasty bl@@dy man who wouldn't move"" I guess that comment says it all really, clearly such language shouldn't come from a 3 yr old child. I have moved before to try and assist a family, as long as it's a similar seat close by then that's fine. This rather rude incident will definitely give me pause for thought in future. I think it was the overriding rude sense of entitlement that annoyed me. Regards Rick]",Yesterday I flew home from Jeddah via Doha on Qater Airways.," On boarding the flight from Doha to Manchester it was quite chaotic in the forward economy cabin of the Airbus A330. Numerous families had unilaterally decided to seat themselves together regardless of their seat assignments. The poor FA spent 15 mins trying to get people into their correct seats. I reserved my usual aisle seat, but I had now been moved into a central aisle seat rather than my usual window aisle seat. I would hazard a guess this occurred to try and keep a family on the same row if possible, no big deal to be honest. However in my row was a mother and 2 children. The father of the family demanded rather than ask that I change seats with him, now if he'd been seated in business then fair enough, even accounting for his rather rude attitude. However he was seated in a centre seat behind me, I told him sorry but I dislike to being trapped in. He then became extremely rude, at which point I reported him to the FA. The FA had a word with him and he went off in Huff to his seat. Several hours later his young son looked at me and said "" your the nasty bl@@dy man who wouldn't move"" I guess that comment says it all really, clearly such language shouldn't come from a 3 yr old child. I have moved before to try and assist a family, as long as it's a similar seat close by then that's fine. This rather rude incident will definitely give me pause for thought in future. I think it was the overriding rude sense of entitlement that annoyed me. Regards Rick",0,1,0,1,0,0,1
1,1,1804,2,"[Their customer service is terrible, and deceptive.] [When we had to cancel a ticket, they were very unclear about the fees, and lead us to believe that we would have a $150 balance left over after canceling, when, in reality, the entirety of the balance was absorbed by fees. It left a bad taste in my mouth that they made an extra $25 on me canceling, when the end result was me being left with nothing. I would have rather been told there was no possibility of changing the ticket because of airline change fees were too high. Getting a straight answer out of their customer service was impossible.]", ,"Their customer service is terrible, and deceptive.When we had to cancel a ticket, they were very unclear about the fees, and lead us to believe that we would have a $150 balance left over after canceling, when, in reality, the entirety of the balance was absorbed by fees. It left a bad taste in my mouth that they made an extra $25 on me canceling, when the end result was me being left with nothing. I would have rather been told there was no possibility of changing the ticket because of airline change fees were too high. Getting a straight answer out of their customer service was impossible.",0,0,0,1,0,0,0
1,1,1837,2,"[I plan to travel from Mumbai to JFK via LHR in December. The 9 and half hour BA flight from Mumbai reaches LHR at 7.10AM. I have two options from thereon. ]I can take the 8.30 flight to JFK, reaching at 11.10 AM or the 10.00 AM flight to JFK reaching 12.40 PM. [I am entitled to lounge access at LHR. I plan to fly economy.] Which of the two flights from LHR should be preferred? [The second one will allow me to relax a bit in the lounge. However I am a bit worried that the 10.00 AM flight would likely to be more full with more passengers connecting to it. I sure like some empty seats near mine!]","I can take the 8.30 flight to JFK, reaching at 11.10 AM or the 10.00 AM flight to JFK reaching 12.40 PM.  Which of the two flights from LHR should be preferred? ",I plan to travel from Mumbai to JFK via LHR in December. The 9 and half hour BA flight from Mumbai reaches LHR at 7.10AM. I have two options from thereon. I am entitled to lounge access at LHR. I plan to fly economy.The second one will allow me to relax a bit in the lounge. However I am a bit worried that the 10.00 AM flight would likely to be more full with more passengers connecting to it. I sure like some empty seats near mine!,0,1,0,0,0,0,1
1,1,2329,2,"[Recently had a brilliant short visit to Saigon. Absolutely loved Vietnam. However, on arrival home, locks on 2 pieces of luggage were (quite obviously) intentionally broken. Plus everything inside was moved around. There were 6 bags altogether but only 2 were broken into. I figured it probably happened at Saigon as we checked in 2 hrs earlier but when we got home, all the luggage was out immediately. We haven't yet noticed anything missing. I made a mistake of leaving few one dollar notes in there which definitely was a temptation. Dont put anything that can be 'tempting' in your check in luggage even if it doesnt cost much eg. costume jewellery/ accesories. ]Locks dont always keep your stuff safe.",Locks dont always keep your stuff safe.,"Recently had a brilliant short visit to Saigon. Absolutely loved Vietnam. However, on arrival home, locks on 2 pieces of luggage were (quite obviously) intentionally broken. Plus everything inside was moved around. There were 6 bags altogether but only 2 were broken into. I figured it probably happened at Saigon as we checked in 2 hrs earlier but when we got home, all the luggage was out immediately. We haven't yet noticed anything missing. I made a mistake of leaving few one dollar notes in there which definitely was a temptation. Dont put anything that can be 'tempting' in your check in luggage even if it doesnt cost much eg. costume jewellery/ accesories. ",0,1,0,1,0,0,0
1,1,2392,2,"[We wanted to change our original round trip from Phoenix to Columbus to a three legged trip, from Phoenix to Columbus, then Columbus to Milwaukee to Rhinelander, then Rhinelander to Milwaukee to Phoenix. Our original reservations were on Southwest. Had to call customer service to change because our departure city was different, but the agent was able to help me, and we ended up with a $100 credit. Frontier is the only airline to fly nonstop from Columbus to Milwaukee, plus the only airline to fly out of Rhinelander. The first time I checked the fare was $175. Due to circumstances beyond my control, could not book it then. Last Thursday, ready to book, fare was $458! After I recovered from my heart attack, I explored other options and booked the lowest fare I could find, Delta thru Memphis, then Frontier to Rhinelander. (Knowing we'd have to pay a change fee if we had to change the Delta flights) Today I get an email from Frontier that the Rhinelander flight times have changed, and wouldn't you know, our flight from Memphis gets in at 4:20 and the flight to Rhinelander now leaves at 4:15! So now we have to stay overnight in Milwaukee!! Oh, and the Frontier agent's first response was to cancel our flights! He didn't care how we got to Land O'Lakes! Off the check the cost of renting a car for 10 days - and ]anyone know a decent cheap hotel with a shuttle at MKE?",anyone know a decent cheap hotel with a shuttle at MKE?,"We wanted to change our original round trip from Phoenix to Columbus to a three legged trip, from Phoenix to Columbus, then Columbus to Milwaukee to Rhinelander, then Rhinelander to Milwaukee to Phoenix. Our original reservations were on Southwest. Had to call customer service to change because our departure city was different, but the agent was able to help me, and we ended up with a $100 credit. Frontier is the only airline to fly nonstop from Columbus to Milwaukee, plus the only airline to fly out of Rhinelander. The first time I checked the fare was $175. Due to circumstances beyond my control, could not book it then. Last Thursday, ready to book, fare was $458! After I recovered from my heart attack, I explored other options and booked the lowest fare I could find, Delta thru Memphis, then Frontier to Rhinelander. (Knowing we'd have to pay a change fee if we had to change the Delta flights) Today I get an email from Frontier that the Rhinelander flight times have changed, and wouldn't you know, our flight from Memphis gets in at 4:20 and the flight to Rhinelander now leaves at 4:15! So now we have to stay overnight in Milwaukee!! Oh, and the Frontier agent's first response was to cancel our flights! He didn't care how we got to Land O'Lakes! Off the check the cost of renting a car for 10 days - and ",0,1,0,1,0,0,0
1,1,1797,2,[Hello everyone! My fiancé and I are traveling to Maui next May to get married. ]I am planning on booking flights with United [since ]I have enough miles to upgrade us to first class. I just wondered if anyone has flow this route and could give me a review of the first class cabin. [Thanks :)],I am planning on booking flights with United I have enough miles to upgrade us to first class. I just wondered if anyone has flow this route and could give me a review of the first class cabin. ,Hello everyone! My fiancé and I are traveling to Maui next May to get married. since Thanks :),1,1,0,0,1,0,0
1,1,2222,2,I booked 2 weeks 5 * to Turkey in September 06. On the booking form there was no mention of luggage allowance. [So I called the call center and was told that they had no information about luggage allowance and that it would be printed on my tickets. ]Now is the time to pay the balance and I have again enquired about baggage to be told its only 15Kgs [and even worse that I selected this allowance when booking. This is crazy !!!. ]I have checked the online booking form today and you can clearly see the baggage allowance. This must have changed. can anyone help me !! [Many thanks Gary.],I booked 2 weeks 5 * to Turkey in September 06. On the booking form there was no mention of luggage allowance. Now is the time to pay the balance and I have again enquired about baggage to be told its only 15Kgs I have checked the online booking form today and you can clearly see the baggage allowance. This must have changed. can anyone help me !! ,So I called the call center and was told that they had no information about luggage allowance and that it would be printed on my tickets. and even worse that I selected this allowance when booking. This is crazy !!!. Many thanks Gary.,0,1,0,1,1,0,0
1,1,2327,2,"We are booked in first class for our JFK-LHR flight. Currently we are in the middle (2D-2G). There are 2 window seats available in 1J and 2J. [We are a couple, have been together 10 years and will see each other 24/7 everyday for the 18 day trip -- so there is no need to sit next to one another on the flight :) Unless of course the seats we are in are better than the 2 window seats.] I'm not bothered by 1J being behind the bathroom, but are there other differences to consider? [Thanks!]","We are booked in first class for our JFK-LHR flight. Currently we are in the middle (2D-2G). There are 2 window seats available in 1J and 2J.  I'm not bothered by 1J being behind the bathroom, but are there other differences to consider? ","We are a couple, have been together 10 years and will see each other 24/7 everyday for the 18 day trip -- so there is no need to sit next to one another on the flight :) Unless of course the seats we are in are better than the 2 window seats.Thanks!",0,1,0,0,1,0,1
1,1,2124,2,"[My wife and I merged our North West World Perks miles with our Delta Sky Miles accounts. Afterwards, we found out that even if you have a recent flight with NW and your miles would not expire for quite a while, the Delta expiration date does not get changed. We are now facing a very short time to use our Delta Sky Miles or we loose them. If we had known that, we would not have merged them. Just another sad case of loosing our favorite airline in a merger. We lost TWA, which for us was a great airline until American destroyed it in the merger.] We are expecting to loose a lot with the Delta takeover of North West.", We are expecting to loose a lot with the Delta takeover of North West.,"My wife and I merged our North West World Perks miles with our Delta Sky Miles accounts. Afterwards, we found out that even if you have a recent flight with NW and your miles would not expire for quite a while, the Delta expiration date does not get changed. We are now facing a very short time to use our Delta Sky Miles or we loose them. If we had known that, we would not have merged them. Just another sad case of loosing our favorite airline in a merger. We lost TWA, which for us was a great airline until American destroyed it in the merger.",0,1,0,0,0,0,0
1,1,2196,2,"I'm searching for Paris Flights for June 2013, XL Airways France keeps popping up[, they are very inexpensive for a direct flight but I've never heard of them and reviews on their website are all over the place.] Anyone flown them lately?","I'm searching for Paris Flights for June 2013, XL Airways France keeps popping up Anyone flown them lately?",", they are very inexpensive for a direct flight but I've never heard of them and reviews on their website are all over the place.",0,1,0,0,0,0,0
1,1,2361,2,I am looking at a flight routed IAD-IST-EBB.[ I will fly Turkish Air the entire way.] [I have never been through Istanbul's airport. ]I have 1 hour 55 minute layover. [Flying solo.] Should this be enough time to make the connection? [Thanks-chris],I am looking at a flight routed IAD-IST-EBB. I have 1 hour 55 minute layover.  Should this be enough time to make the connection? , I will fly Turkish Air the entire way.I have never been through Istanbul's airport. Flying solo.Thanks-chris,0,1,0,0,1,0,0
1,1,2132,2,"Does anyone think there will be a back lash against Ryan air soon? [Their latest ploy of charging for baggage to be put in the hold, when the current hand baggage legislation size rules are very tight, is a bit of a cheek. Then you get the CEO pretty much admitting that he doesn't want passengers sleeping on his planes so he is able to get his staff to seel them as much duty free/food/scratchcards as possible. With BA and other better quality European airliners reducing their prices, I wonder if the middle class who have embraced Ryan Air, will start being happy to pay a few quid more and fly with a bit more sophistication.]",Does anyone think there will be a back lash against Ryan air soon? ,"Their latest ploy of charging for baggage to be put in the hold, when the current hand baggage legislation size rules are very tight, is a bit of a cheek. Then you get the CEO pretty much admitting that he doesn't want passengers sleeping on his planes so he is able to get his staff to seel them as much duty free/food/scratchcards as possible. With BA and other better quality European airliners reducing their prices, I wonder if the middle class who have embraced Ryan Air, will start being happy to pay a few quid more and fly with a bit more sophistication.",0,0,0,1,0,0,0
1,1,2418,2,"I am a US citizen and hold a valid passport. [I am going back to Chicago from Cochin - India. I have a ticket to Chicago from Gulf Air stopping at Baharain and London.] [The layover at London is 15 hours. I have a friend in London and my question is ]""Can I go out of the airport, visit my fried, and come back to continue my journey without any visa or do I require a transit visa?""","I am a US citizen and hold a valid passport.  ""Can I go out of the airport, visit my fried, and come back to continue my journey without any visa or do I require a transit visa?""",I am going back to Chicago from Cochin - India. I have a ticket to Chicago from Gulf Air stopping at Baharain and London.The layover at London is 15 hours. I have a friend in London and my question is ,0,1,0,0,0,0,0
1,1,1984,2,"We returned Saturday evening from London via British Airway. Part of our bucket list (things we want to experience before we ""kick the bucket"") was to fly British Airways First Class and/or Business Class. [I hope anyone with a love of travel and have traveled for many years squeezed into ""the back"", can have this experience!. All you need to do is save up those Frequent Flyer miles for years and years of loyally flying the Star Alliance airlines in the narrow, crowded seats and keeping a sense of humor knowing you are doing your favorite thing, traveling to far away countries. We will probably never again be able to afford to travel this way, certainly not enough time to collect miles nor save enough money....BUT , the memory of this experience on British Airways will last until the end of our days. ]In past years when I traveled domestically first class for business with my employer paying the fare , it was NOTHING like this. Airlines, and service have come a long way, Never could I imagine this experience.[ I remember boarding in the back, under the tail, and walking up the aisle, and using a pillow for a tray....Ahhh, and now sleeping pods, pajamas, slippers, 5 star meals, top shelf spirits and the most polite incredible flight attendants, obviously the creme de la creme.. Now, we two ""mature"" people celebrating our 50th anniversary, know what goes on behind the curtain!.] I hope all you lovers of travel can share the experience one day.","We returned Saturday evening from London via British Airway. Part of our bucket list (things we want to experience before we ""kick the bucket"") was to fly British Airways First Class and/or Business Class. In past years when I traveled domestically first class for business with my employer paying the fare , it was NOTHING like this. Airlines, and service have come a long way, Never could I imagine this experience. I hope all you lovers of travel can share the experience one day.","I hope anyone with a love of travel and have traveled for many years squeezed into ""the back"", can have this experience!. All you need to do is save up those Frequent Flyer miles for years and years of loyally flying the Star Alliance airlines in the narrow, crowded seats and keeping a sense of humor knowing you are doing your favorite thing, traveling to far away countries. We will probably never again be able to afford to travel this way, certainly not enough time to collect miles nor save enough money....BUT , the memory of this experience on British Airways will last until the end of our days.  I remember boarding in the back, under the tail, and walking up the aisle, and using a pillow for a tray....Ahhh, and now sleeping pods, pajamas, slippers, 5 star meals, top shelf spirits and the most polite incredible flight attendants, obviously the creme de la creme.. Now, we two ""mature"" people celebrating our 50th anniversary, know what goes on behind the curtain!.",0,1,0,0,0,1,0
1,1,2379,2,"[I've been comparing air-fairs and Aeroflot has always been the cheapest. I've avoided this airline for so long, because everybody I know told me to basically avoid Aeroflot unless absolutely necessary. I'm looking for a decent ticket for my fly between North Europe and Tokyo. The cheaper the better when it comes to price, but flight duration is more important to me. I just looked up and the fastest is with either Aeroflot or Finnair for this route. But there is a huge price difference (Aeroflot is offering one-way tickets for 1/3 of Finnair's price). My dilemma is that other routs are much longer than these. I don't want to have a layover in Continental Europe because that becomes a detour. But Finnair's prices are more expensive than other airlines that offer flights from Europe to Tokyo. I'm debating if it's safe to fly with Aeroflot... I've seen comments that say it's not that bad any more. But then again, I hear horrific stories.] If you've flown with Aeroflot recently, I'd love to hear your story, especially between Moscow-Tokyo. [Thanks!]"," If you've flown with Aeroflot recently, I'd love to hear your story, especially between Moscow-Tokyo. ","I've been comparing air-fairs and Aeroflot has always been the cheapest. I've avoided this airline for so long, because everybody I know told me to basically avoid Aeroflot unless absolutely necessary. I'm looking for a decent ticket for my fly between North Europe and Tokyo. The cheaper the better when it comes to price, but flight duration is more important to me. I just looked up and the fastest is with either Aeroflot or Finnair for this route. But there is a huge price difference (Aeroflot is offering one-way tickets for 1/3 of Finnair's price). My dilemma is that other routs are much longer than these. I don't want to have a layover in Continental Europe because that becomes a detour. But Finnair's prices are more expensive than other airlines that offer flights from Europe to Tokyo. I'm debating if it's safe to fly with Aeroflot... I've seen comments that say it's not that bad any more. But then again, I hear horrific stories.Thanks!",0,1,0,0,1,0,0
1,1,1690,2,"[Hello! ]I am travelling from Europe to Rio de Janeiro, and would like to get an advice on the comfort of the Business Class. What would you recommend? - [Amsterdam-Rio with KLM Boeing 777-200ER - Frankfurt-Rio with Luifthansa Airbus A340-300 - Paris-Rio with Air France Boeing 747-400 I will be travelling with 2 kids – 3.5 and 1.5 years old. Thanks in advance!]","I am travelling from Europe to Rio de Janeiro, and would like to get an advice on the comfort of the Business Class. What would you recommend? - ",Hello! Amsterdam-Rio with KLM Boeing 777-200ER - Frankfurt-Rio with Luifthansa Airbus A340-300 - Paris-Rio with Air France Boeing 747-400 I will be travelling with 2 kids – 3.5 and 1.5 years old. Thanks in advance!,1,1,0,0,1,1,0
1,1,1662,2,"[Hope someone can help as murder trying to get through to Ryainair.]I have booked 4 flights and have paid for 15kilo luggage for the 4 of us, i usually take 3 cases 2 large with 25 kilo each and the other with 10,but not sure if this is allowed with this airline.","I have booked 4 flights and have paid for 15kilo luggage for the 4 of us, i usually take 3 cases 2 large with 25 kilo each and the other with 10,but not sure if this is allowed with this airline.",Hope someone can help as murder trying to get through to Ryainair.,0,0,0,1,0,0,0
1,1,1667,2,"[after reading all the negative comments on Iberia, I was dreading the trip we planned . we flew from jfk to venice (madrid stop) and lisbon (madrid stop) to jfk. we left 10/19 and returned last nite 11/01. Let me say that the planes were spacious and clean, food (hard to believe) better than other airlines, and the crew on land and in the air were pleasant and helpful.] Do not hesitate to fly Iberia..", Do not hesitate to fly Iberia..,"after reading all the negative comments on Iberia, I was dreading the trip we planned . we flew from jfk to venice (madrid stop) and lisbon (madrid stop) to jfk. we left 10/19 and returned last nite 11/01. Let me say that the planes were spacious and clean, food (hard to believe) better than other airlines, and the crew on land and in the air were pleasant and helpful.",0,1,0,0,0,1,0
1,1,1671,2,I am planning my vacation to Lviv Ukraine. I have to chose between the two airlines. Which one you pick? [Will KLM I get points but there is an extra stop in Amsterdam. I have gone on Klm before and like the flight from Toronto to Amsterdam. Austria Airlines come with the tour package.],I am planning my vacation to Lviv Ukraine. I have to chose between the two airlines. Which one you pick? ,Will KLM I get points but there is an extra stop in Amsterdam. I have gone on Klm before and like the flight from Toronto to Amsterdam. Austria Airlines come with the tour package.,0,1,0,0,0,1,0
1,1,1670,2,I have heard that as from 1st november ryanair will start charging you if you use prepaid cards. [( eg Fairfx )] Is there any truth in this ?,I have heard that as from 1st november ryanair will start charging you if you use prepaid cards.  Is there any truth in this ?,( eg Fairfx ),0,0,0,0,0,1,0
1,1,1570,2,"[Date: Sun, 27 Feb 2011 12:51:29 -0600 13 hours late , the only positive was the polite and professional Frontier counter ticket attendant hit by a wave of frustrated , tired united passengers at 4am at the Denver terminal.. Once in Minneapolis we were told by Delta that we did not have reservations to fly to Fargo , even though the ticket we received did show a flight , we were then told to see a United ticket agent , and that was in a different terminal . Well off i went , unfortunately the first agent i found was on the phone , he proceeded to tell me , by putting his hand on receiver that he will be on the phone for awhile , i then grabbed my TICKETS and proceeded to the next gate , still not knowing whether we had a flight . The next terminal had an agent dealing with a client , 2 other people were standing just behind the gate having an animated conversation , after 10 mins 1 left and went back to original United gate ..The agent was off the phone , looked at my tickets , reprinted them and said YOU DO have reservations for that flight , go see delta . Off i went to delta again , different terminal again , I was again told by Delta we did not have reservations and I need to go back to United !!!!!!!!!!! At this point I was probably I step away from loosing it , the agent then offered me the United PHONE NUMBER !! ..... After some enormous restraint I insisted she call !! She told me to have a seat , finally I i overheard her mention they had marked an HL or something on the ticket or reservation !!! I have no idea what that meant , shortly after she called us up and asked for our identification !!! we received or tickets and proceeded to our gate ... c 9 then c 10 and then f 1 .... We were a party of 4 , 2 of witch are mid 70 senior citizens , in the 13 hours it took , every time we had to bounce from terminal to terminal they went with us , this was very stress full on them , we had originally boarded united in vegas Friday flight 6659 friday ..I have not checked my credit card statement but we had 2 rooms booked for late check in 130 am saturday morning in Fargo ,ND , as Fargo was not our final destination , so i may find i have been charged for these rooms as well . In Denver the night shift gave us hotel voucher , not used and told use to go to www.unitedapprecition.com for additional information] .WE WERE OFFERED 50.00 Travel Voucher !!!!!!! signed SLEEPLESS with UNITED", .WE WERE OFFERED 50.00 Travel Voucher !!!!!!! signed SLEEPLESS with UNITED,"Date: Sun, 27 Feb 2011 12:51:29 -0600 13 hours late , the only positive was the polite and professional Frontier counter ticket attendant hit by a wave of frustrated , tired united passengers at 4am at the Denver terminal.. Once in Minneapolis we were told by Delta that we did not have reservations to fly to Fargo , even though the ticket we received did show a flight , we were then told to see a United ticket agent , and that was in a different terminal . Well off i went , unfortunately the first agent i found was on the phone , he proceeded to tell me , by putting his hand on receiver that he will be on the phone for awhile , i then grabbed my TICKETS and proceeded to the next gate , still not knowing whether we had a flight . The next terminal had an agent dealing with a client , 2 other people were standing just behind the gate having an animated conversation , after 10 mins 1 left and went back to original United gate ..The agent was off the phone , looked at my tickets , reprinted them and said YOU DO have reservations for that flight , go see delta . Off i went to delta again , different terminal again , I was again told by Delta we did not have reservations and I need to go back to United !!!!!!!!!!! At this point I was probably I step away from loosing it , the agent then offered me the United PHONE NUMBER !! ..... After some enormous restraint I insisted she call !! She told me to have a seat , finally I i overheard her mention they had marked an HL or something on the ticket or reservation !!! I have no idea what that meant , shortly after she called us up and asked for our identification !!! we received or tickets and proceeded to our gate ... c 9 then c 10 and then f 1 .... We were a party of 4 , 2 of witch are mid 70 senior citizens , in the 13 hours it took , every time we had to bounce from terminal to terminal they went with us , this was very stress full on them , we had originally boarded united in vegas Friday flight 6659 friday ..I have not checked my credit card statement but we had 2 rooms booked for late check in 130 am saturday morning in Fargo ,ND , as Fargo was not our final destination , so i may find i have been charged for these rooms as well . In Denver the night shift gave us hotel voucher , not used and told use to go to www.unitedapprecition.com for additional information",0,1,0,1,0,1,0
1,1,1705,2,"[Just my luck. It's my Daughter's 18th today. Had a meal planned to celebrate for ages now and my flight booked months ago. ]Got up at 0530 this morning to get ready to go to the airport and had a text from Easyjet to tell me the flight was concelled. [Blooming heck I said, or words t that effect, what am I going to do now? To top it off I forgot that they sent me a mail ages ago changing the flight to 1020 so not only have they cancelled I got up two hours early:-((((( Not blaming EZY for the horrendous snow but I tried to call customer services at 0600 and was on the phone for 30 mins before giving up. I wanted to see if I could change the flight to go to MAN then catch a train which you can't seem to do online, only reschedule the flight or get a refund. Anyway I have managed to get on KLM (€220 !) but not until 2100 tonight. There was a flight at 1500 but after procrastinating about what to do and hanging on the phone to Easyjet that quickly filled up as KLM also cancelled their morning flights to and from EDI. ]Moral of this story is don't hang about in these situations. Carpe diem and grab the next available flight before some other bugg3r does. [Anyway will miss the meal but these things happen. Never had a flight cancelled before due to weather but it would have to be today of all days.At least EZY managed to let me know by text and e-mail BEFORE I left for Schiphol. By the way flgihts to Glasgow for the next few days were over €500 on KLM. I only wanted a seat not an executive jet!! Moan over ;-)]",Got up at 0530 this morning to get ready to go to the airport and had a text from Easyjet to tell me the flight was concelled. Moral of this story is don't hang about in these situations. Carpe diem and grab the next available flight before some other bugg3r does. ,"Just my luck. It's my Daughter's 18th today. Had a meal planned to celebrate for ages now and my flight booked months ago. Blooming heck I said, or words t that effect, what am I going to do now? To top it off I forgot that they sent me a mail ages ago changing the flight to 1020 so not only have they cancelled I got up two hours early:-((((( Not blaming EZY for the horrendous snow but I tried to call customer services at 0600 and was on the phone for 30 mins before giving up. I wanted to see if I could change the flight to go to MAN then catch a train which you can't seem to do online, only reschedule the flight or get a refund. Anyway I have managed to get on KLM (€220 !) but not until 2100 tonight. There was a flight at 1500 but after procrastinating about what to do and hanging on the phone to Easyjet that quickly filled up as KLM also cancelled their morning flights to and from EDI. Anyway will miss the meal but these things happen. Never had a flight cancelled before due to weather but it would have to be today of all days.At least EZY managed to let me know by text and e-mail BEFORE I left for Schiphol. By the way flgihts to Glasgow for the next few days were over €500 on KLM. I only wanted a seat not an executive jet!! Moan over ;-)",0,1,0,1,0,0,0
1,1,1658,2,[Friend ]travelling from Manchester to Delhi [-] Travel agent has booked BA From Manchester to LHR Jet airways LHR to Delhi return. They know they have to change terminals at LHR but will the luggage go straight through?[ Thanks],travelling from Manchester to Delhi  Travel agent has booked BA From Manchester to LHR Jet airways LHR to Delhi return. They know they have to change terminals at LHR but will the luggage go straight through?,Friend - Thanks,0,0,0,0,1,1,0
1,1,1641,2,"[I flew with Easyjet last year for the first (and last!!!) time. We actually got as far as boarding the plane when the pilot announced that he would not fly the aircraft as he had an ear ache. We were told that an alternative pilot could not be found and that we would not be flying out until the next morning. We were put up in a hotel and given a letter stating that we were entitled to 250 euros compensation each under EU legislation. On our return, I emailed EJ requesting the compensation and a refund for our first nights accomodation in Spain, which we had booked via EJ. The hotel money was refunded but] I am yet to receive the EU compensation. [I sent a letter in March requesting it and have still heard nothing. ]Has anybody else had this much of a fight for the compensation? [It's like getting blood out of a stone!!!]", I am yet to receive the EU compensation. Has anybody else had this much of a fight for the compensation? ,"I flew with Easyjet last year for the first (and last!!!) time. We actually got as far as boarding the plane when the pilot announced that he would not fly the aircraft as he had an ear ache. We were told that an alternative pilot could not be found and that we would not be flying out until the next morning. We were put up in a hotel and given a letter stating that we were entitled to 250 euros compensation each under EU legislation. On our return, I emailed EJ requesting the compensation and a refund for our first nights accomodation in Spain, which we had booked via EJ. The hotel money was refunded butI sent a letter in March requesting it and have still heard nothing. It's like getting blood out of a stone!!!",0,1,0,1,0,0,0
1,1,1618,2,[Hello all ]will need to get to either of these destinations next July and noticed on Ryanairs website they fly here from Liverpool. No availability as yet on their website could anyone tell me when these flights might start to go on sale. [Many thanks for any info. Regards DilbertPhilbert],will need to get to either of these destinations next July and noticed on Ryanairs website they fly here from Liverpool. No availability as yet on their website could anyone tell me when these flights might start to go on sale. ,Hello all Many thanks for any info. Regards DilbertPhilbert,1,0,0,0,1,0,0
1,1,1617,2,"[Just wondering,]will this work only for solo travelers or can a party of three check in with just one smartphone?",will this work only for solo travelers or can a party of three check in with just one smartphone?,"Just wondering,",0,0,0,0,0,1,0
1,1,1634,2,"We fly[ (hopefully!) ]from BOS-BWI-CUN on Friday. [More snow Thurs night after being walloped this week again. Hopefully it will be a glancing blow of snow and we're ok. But of course I'm nervous! We have a 3 hr layover (9am-noon) in BWI. ]If we don't make the Noon flight,[ there are no more out that day. I know 3 hours is plenty, but] in the event of a delay, I'd love to have it clear in my head exactly what we should be doing once we're off the plane in BWI.[ Any advice? We're flying Southwest, one ticket. Thank you!]","We flyfrom BOS-BWI-CUN on Friday. If we don't make the Noon flight, in the event of a delay, I'd love to have it clear in my head exactly what we should be doing once we're off the plane in BWI."," (hopefully!) More snow Thurs night after being walloped this week again. Hopefully it will be a glancing blow of snow and we're ok. But of course I'm nervous! We have a 3 hr layover (9am-noon) in BWI.  there are no more out that day. I know 3 hours is plenty, but Any advice? We're flying Southwest, one ticket. Thank you!",0,0,0,0,1,1,1
1,1,2465,2,"Is free beer/spirits still supplied free of charge when travelling in Economy on transatlantic flights?[ Last time I crossed the pond was eight years ago, on Virgin. They were happy to dole out the cans of beer. Maybe times have changed... Going LHR-LAX Economy on one of these: BA VA UA AA Delta]",Is free beer/spirits still supplied free of charge when travelling in Economy on transatlantic flights?," Last time I crossed the pond was eight years ago, on Virgin. They were happy to dole out the cans of beer. Maybe times have changed... Going LHR-LAX Economy on one of these: BA VA UA AA Delta",0,1,0,0,0,1,0
1,1,2452,2,I know it states that u should always get travel socks going by your shoe size but what compression rating is the best as its all confusing ?[ Due to fly to the U.S. soon and suffer from really swollen ankles and feet that miraculously return to normal once I'm on the ground ! Lol],I know it states that u should always get travel socks going by your shoe size but what compression rating is the best as its all confusing ?, Due to fly to the U.S. soon and suffer from really swollen ankles and feet that miraculously return to normal once I'm on the ground ! Lol,0,1,0,0,0,0,1
1,1,2479,2,"We're flying business class with Malaysia airlines into Bangkok and have a 4.5 hour wait for onwards internal flight with a different carrier. Can anyone tell me whether we'd be able to use the Malaysia Airlines lounge at Bangkok whilst we wait. [Edited: 9:30 am, July 12, 2013]",We're flying business class with Malaysia airlines into Bangkok and have a 4.5 hour wait for onwards internal flight with a different carrier. Can anyone tell me whether we'd be able to use the Malaysia Airlines lounge at Bangkok whilst we wait. ,"Edited: 9:30 am, July 12, 2013",0,0,0,0,0,1,0
1,1,2481,2,I am traveling with mu husband to Paris out of JFK in Sept. I just changed my seats to the upstairs after reading some reviews. I need to know if we are the last ones off the plane as we have a connecting flight to Naples in an hour.[ I don't want to take the chance of missing my connection.],I am traveling with mu husband to Paris out of JFK in Sept. I just changed my seats to the upstairs after reading some reviews. I need to know if we are the last ones off the plane as we have a connecting flight to Naples in an hour., I don't want to take the chance of missing my connection.,0,0,1,0,0,0,0
1,1,2480,2,When I have received my online ticket my surname is correct but my first name is my first and middle added together without a space. Is this normal [as I know they are strict on correct spelling. At no point have I entered my name in this form. Thanks for your help. I'm only on my mobile so dont want the expense of calling BA if possible.],When I have received my online ticket my surname is correct but my first name is my first and middle added together without a space. Is this normal ,as I know they are strict on correct spelling. At no point have I entered my name in this form. Thanks for your help. I'm only on my mobile so dont want the expense of calling BA if possible.,0,1,0,0,1,0,0
1,1,2488,2,[We will be there at lunch time.] Do they offer lunch or should we eat outside?, Do they offer lunch or should we eat outside?,We will be there at lunch time.,0,1,0,0,0,0,0
1,1,2448,2,[Once again this past May BA 87 from LHR to YVR was cancelled due to a technical problem. Believe it or not the same thing happened to me on the same flight last June. ]I submitted an EU Claim with BA upon arriving home and the claim was rejected because the malfunctioning part was not scheduled to be replaced so the cancellation was deemed to be due to unforeseeable circumstances or something like that. Then much to my surprise last week I received an email from BA that they would be honouring the claim! Any idea why they might change their mind?? [Just curious if anyone heard anything is all.],I submitted an EU Claim with BA upon arriving home and the claim was rejected because the malfunctioning part was not scheduled to be replaced so the cancellation was deemed to be due to unforeseeable circumstances or something like that. Then much to my surprise last week I received an email from BA that they would be honouring the claim! Any idea why they might change their mind?? ,Once again this past May BA 87 from LHR to YVR was cancelled due to a technical problem. Believe it or not the same thing happened to me on the same flight last June. Just curious if anyone heard anything is all.,0,1,0,0,0,0,0
1,1,2467,2,"[Hi. ]I am 6ft 5 tall and hoping to fly to Japan in May next year. Just wondered which airline would give any sort of space for my knees in Economy. [Was going to choose between Emirates, Cathay Pacific and Qatar. Open to suggestions thanks...]",I am 6ft 5 tall and hoping to fly to Japan in May next year. Just wondered which airline would give any sort of space for my knees in Economy. ,"Hi. Was going to choose between Emirates, Cathay Pacific and Qatar. Open to suggestions thanks...",1,0,0,0,0,1,0
1,1,2435,2,Does anybody know about seating on the embraer 190. [I tryed the seatguru website but they didn't have it for frontier.],Does anybody know about seating on the embraer 190. ,I tryed the seatguru website but they didn't have it for frontier.,0,0,0,0,0,1,0
1,1,2336,2,"[Hi All, Wife and I are ]flying to majorca with Thompson [for the first time], we have the free 15kg checked bags allowance [each]. my question is can we take hand luggage upto 10kg for free? [Thanks in advance Kam]","flying to majorca with Thompson , we have the free 15kg checked bags allowance . my question is can we take hand luggage upto 10kg for free? ","Hi All, Wife and I are for the first timeeachThanks in advance Kam",1,1,0,0,1,1,0
1,1,2353,2,"[Hi All, I'm the director of a non-profit music group and we are organizing a concert tour to Austria and the Czech Republic in July 2011. ]We are looking for online places or airline companies with the best prices on flights. We will be booking about 25 airline tickets. We'll be traveling from Edmonton, Alberta, Canada to Munich, Germany...and returning from Prague, Czech Republic to Edmonton. Any suggestions of websites that offer good prices? [Thanks a bunch! Christina]","We are looking for online places or airline companies with the best prices on flights. We will be booking about 25 airline tickets. We'll be traveling from Edmonton, Alberta, Canada to Munich, Germany...and returning from Prague, Czech Republic to Edmonton. Any suggestions of websites that offer good prices? ","Hi All, I'm the director of a non-profit music group and we are organizing a concert tour to Austria and the Czech Republic in July 2011. Thanks a bunch! Christina",1,1,0,0,1,0,0
1,1,2160,2,"Looking at round trip airfare from JFK to Rome for the end of June. $ 1350 - 1450 per person....... [wow,] that's a lot ??? or normal cost for airfare to Rome ? On Delta.",Looking at round trip airfare from JFK to Rome for the end of June. $ 1350 - 1450 per person.......  that's a lot ??? or normal cost for airfare to Rome ? On Delta.,"wow,",0,0,0,0,0,0,1
1,1,2414,2,"We're flying from Richmond, VA to San Juan next January [and ]there are two flight possibilities: 1) Fly through PHL with a one hour layover or 2) Fly through ATL with a 45 minute layover[ Unfortunately, these are the only options to make our connection in San Juan.] Any recommendations, please?","We're flying from Richmond, VA to San Juan next January there are two flight possibilities: 1) Fly through PHL with a one hour layover or 2) Fly through ATL with a 45 minute layover Any recommendations, please?","and  Unfortunately, these are the only options to make our connection in San Juan.",0,1,0,0,0,0,0
1,1,2393,2,"Wife and I are flying Lufthansa non-stop from US to Munich.....courious as to if beer, wine and spirits are included in their beverage service in coach. [Thanks]","Wife and I are flying Lufthansa non-stop from US to Munich.....courious as to if beer, wine and spirits are included in their beverage service in coach. ",Thanks,0,0,0,0,1,0,0
1,1,2369,2,"[Hi, ]I am travelling by Delta and bringing breast milk back. Does anybody have any experience if they let you take it in the carry-on? [I will have 1 weeks worth volume. Thanks]",I am travelling by Delta and bringing breast milk back. Does anybody have any experience if they let you take it in the carry-on? ,"Hi, I will have 1 weeks worth volume. Thanks",1,1,0,0,1,0,0
1,1,2436,2,Has anyone travelled with Oasis Airlines as yet? [They have fantastic deals to Hong Kong it almost seems too good to be true!],Has anyone travelled with Oasis Airlines as yet? ,They have fantastic deals to Hong Kong it almost seems too good to be true!,0,0,0,0,0,0,1
1,1,2131,2,"[My son was going to Mexico for 6 months travelling with Delta via Atlanta. He got an ESTA which is supposed to be valid for 2 years and for stays of up to 90 days,] IN THE US. He went to the airport and checked in, then he was told by DELTA staff he couldn't fly because he was going to be in Mexico for more than 90 days; and Delta were treating Mexico as a US State so he needed a US Visa - even though he was not entering the US. Is it me?"," IN THE US. He went to the airport and checked in, then he was told by DELTA staff he couldn't fly because he was going to be in Mexico for more than 90 days; and Delta were treating Mexico as a US State so he needed a US Visa - even though he was not entering the US. Is it me?","My son was going to Mexico for 6 months travelling with Delta via Atlanta. He got an ESTA which is supposed to be valid for 2 years and for stays of up to 90 days,",0,1,0,0,0,1,0
1,1,2140,2,"[Sorry to keep banging on about Ryanair, but now that I've started............ I was just curious], has anyone noticed that when you price a flight on Ryanair for one person, then go back and price it for more than one person the price goes up (per person)? [Thought I was going mad the first time it happened, but it's happened every time since. For instance flight to Faro from Stn on 25 May 0.01p for one person. Change it to 4 persons and it's £19.99 pp! How's that fair?]",", has anyone noticed that when you price a flight on Ryanair for one person, then go back and price it for more than one person the price goes up (per person)? ","Sorry to keep banging on about Ryanair, but now that I've started............ I was just curiousThought I was going mad the first time it happened, but it's happened every time since. For instance flight to Faro from Stn on 25 May 0.01p for one person. Change it to 4 persons and it's £19.99 pp! How's that fair?",0,1,0,1,0,0,0
1,1,2304,2,[Hi ]I would like help on finding a good travel company. [Thank you],I would like help on finding a good travel company. ,Hi Thank you,1,0,0,0,1,0,0
1,1,2250,2,"[Hi clutching at straws here, ]does anyone know if first choice price match an on-line price? [found an holiday I would like to book for hubbys 50th, cant do it on-line as this would spoil the surprise regards]",does anyone know if first choice price match an on-line price? ,"Hi clutching at straws here, found an holiday I would like to book for hubbys 50th, cant do it on-line as this would spoil the surprise regards",1,1,0,0,0,0,0
1,1,2181,2,We will be flying BA Club Europe from FCO to LHR and then on to Miami in Club World. Since our FCO departure is at 8:15 how early will check-in desks be open? [We always allow the minimum 3 hours when flying back to the States but don't want to rush over at 5:15 if counters will not be open until 2 hours before. Thanks!],We will be flying BA Club Europe from FCO to LHR and then on to Miami in Club World. Since our FCO departure is at 8:15 how early will check-in desks be open? ,We always allow the minimum 3 hours when flying back to the States but don't want to rush over at 5:15 if counters will not be open until 2 hours before. Thanks!,0,1,0,0,1,0,0
1,1,2275,2,[Hi We are about to book the terminal 2 airport lounge. As you have to state an entry time....] Does anyone know what happens if your tour operator (Olympic in our case) changes your flight times. [Just the time of our flight has changed twice since we booked. Thanks.], Does anyone know what happens if your tour operator (Olympic in our case) changes your flight times. ,Hi We are about to book the terminal 2 airport lounge. As you have to state an entry time....Just the time of our flight has changed twice since we booked. Thanks.,1,1,0,0,1,0,0
1,1,2139,2,"[Hi ]I have been quoted an amazing deal with this Company. [Sounds too good to be true.] Has anyone ever used this Company? [I know it is registered, but it is not ABTA.]",I have been quoted an amazing deal with this Company.  Has anyone ever used this Company? ,"Hi Sounds too good to be true.I know it is registered, but it is not ABTA.",1,0,0,0,0,1,0
1,1,2251,2,"[Hi, ]I will be flying from South Korea to USA come August 2011. I am looking for an airline that allows you to bring 2 small pets (cats) as carry-on baggage. [Most allow 1, but I have not seen any that specifically say they allow 2. Any help is appreciated. Thanks much.]",I will be flying from South Korea to USA come August 2011. I am looking for an airline that allows you to bring 2 small pets (cats) as carry-on baggage. ,"Hi, Most allow 1, but I have not seen any that specifically say they allow 2. Any help is appreciated. Thanks much.",1,1,0,0,1,0,0
1,1,2134,2,[We flew to Phoenix from Toronto last week. This was bar none the worst flight I have ever taken. It was tighter than any Air Transat that I've flown. The seats are so close together that even I was uncomfortable at 5 feet tall. My husband is over 6 feet and he was miserable. I fortunately was in the aisle seat but the couple occupying the middle and window had a 2 year old on their lap. I felt very sorry for them. The wife couldn't even get her purse out from under the seat until we all stood up. I took out my tape measure and measured the distance from the front edge of my seat to the seat in front. It was 7 inches!!] Up until now I have opted for Air Canada when travelling south but no more! [There is also no TV on Rouge so you better have an IPad or be prepared to pay $10 to rent one.], Up until now I have opted for Air Canada when travelling south but no more! ,We flew to Phoenix from Toronto last week. This was bar none the worst flight I have ever taken. It was tighter than any Air Transat that I've flown. The seats are so close together that even I was uncomfortable at 5 feet tall. My husband is over 6 feet and he was miserable. I fortunately was in the aisle seat but the couple occupying the middle and window had a 2 year old on their lap. I felt very sorry for them. The wife couldn't even get her purse out from under the seat until we all stood up. I took out my tape measure and measured the distance from the front edge of my seat to the seat in front. It was 7 inches!!There is also no TV on Rouge so you better have an IPad or be prepared to pay $10 to rent one.,0,1,0,1,0,0,0
1,1,2382,2,"Any suggestions how to change this flight? [I've used Opodo many times but never again.] I wanted to change one leg of a £9,200 business class round trip to NZ and Australia (the flight from Auckland to Sydney) which costs around £150 for two people. [THEY WANTED TO CHARGE ME £300 EACH PLUS £25. So £625. I will never ever use Opodo again - and I travel a lot. Cheaters.]","Any suggestions how to change this flight?  I wanted to change one leg of a £9,200 business class round trip to NZ and Australia (the flight from Auckland to Sydney) which costs around £150 for two people. ",I've used Opodo many times but never again.THEY WANTED TO CHARGE ME £300 EACH PLUS £25. So £625. I will never ever use Opodo again - and I travel a lot. Cheaters.,0,0,0,1,0,0,0
1,1,2155,2,"I'm looking to come to LA along with a few days in Vegas in July but can't find a flight for under $2000 return [other than with Air Pacific, I'm very flexi with dates and was getting frustrated with prices so did some searching and ]nearly every day in July I could get a Lax to Sydney return flight with Qantas or Delta for $1100 - $1400. Can anyone explain the huge difference, [surely it can't be taxes etc as you complete the same 2 flights and with the dollar at the moment 1 for 1 it can't be that]","I'm looking to come to LA along with a few days in Vegas in July but can't find a flight for under $2000 return nearly every day in July I could get a Lax to Sydney return flight with Qantas or Delta for $1100 - $1400. Can anyone explain the huge difference, ","other than with Air Pacific, I'm very flexi with dates and was getting frustrated with prices so did some searching and surely it can't be taxes etc as you complete the same 2 flights and with the dollar at the moment 1 for 1 it can't be that",0,1,0,0,0,0,1
1,1,2223,2,"I'm flying BA Open Skies Premium + seating in July from NY to Paris. I have selected seats 7E and 7F on the 757 and wonder if there is enough room for the raised foot rests, [since there is a partition between seats 7E and 7F and the next class. All seats are still open on the flight, so I could change my seats. Any feedback?]","I'm flying BA Open Skies Premium + seating in July from NY to Paris. I have selected seats 7E and 7F on the 757 and wonder if there is enough room for the raised foot rests, ","since there is a partition between seats 7E and 7F and the next class. All seats are still open on the flight, so I could change my seats. Any feedback?",0,1,0,0,0,0,0
1,1,2297,2,My 16 year old daughters child passport runs out first week of July but were wanting to travel to Majorca 3rd April for 5 days. My question is will that be ok on her passport? [I have read that Spain does not require you to have 6 month validity but I want to make sure before I book anything (it's sat night so I can't ring passport office lol) Thank you],My 16 year old daughters child passport runs out first week of July but were wanting to travel to Majorca 3rd April for 5 days. My question is will that be ok on her passport? ,I have read that Spain does not require you to have 6 month validity but I want to make sure before I book anything (it's sat night so I can't ring passport office lol) Thank you,0,0,0,0,1,1,0
1,1,2209,2,We are flying from Manchester to New york on a AA operated flight on a 757 what will this be like? [On way back we fly with BA on world traveller flight on a 777],We are flying from Manchester to New york on a AA operated flight on a 757 what will this be like? ,On way back we fly with BA on world traveller flight on a 777,0,0,0,0,0,1,0
1,1,2287,2,can anyone tell me the luggage allowance on a flight with continental from manchester to usa [i cant find it anywhere on my e ticket or on their website thanks],can anyone tell me the luggage allowance on a flight with continental from manchester to usa ,i cant find it anywhere on my e ticket or on their website thanks,0,0,0,0,1,1,0
1,1,2276,2,"[Booking a flight UK to Philadelphia outward..... return leg is not a problem as no US immigration to navigate. ]I have not passed through Philadelphia for many years approx 12 years and I cant recall how long the lines were, anyone done this route recently?. [I have several connecting flights options to choose from but I am very mindful of possible long US Immigration/TSA lines therefore I want to choose correct flight rather than stress about connections 'will I wont I scenario' make this connection Thanks]","I have not passed through Philadelphia for many years approx 12 years and I cant recall how long the lines were, anyone done this route recently?. ",Booking a flight UK to Philadelphia outward..... return leg is not a problem as no US immigration to navigate. I have several connecting flights options to choose from but I am very mindful of possible long US Immigration/TSA lines therefore I want to choose correct flight rather than stress about connections 'will I wont I scenario' make this connection Thanks,0,1,0,0,1,0,0
1,1,2228,2,"[Hi ]We are flying on Sunday with Air Asia to KL then on to London. Does anybody know if at Melbourne and LCCT whether you can take your stroller to the gate, or do they check it in with baggage at your initial check in? [Any advice welcome as we're travelling with our 19 month old and flight are very late at night so hopefully she'll be asleep in the stroller (and I want to keep it that way!). TIA Dawn]","We are flying on Sunday with Air Asia to KL then on to London. Does anybody know if at Melbourne and LCCT whether you can take your stroller to the gate, or do they check it in with baggage at your initial check in? ",Hi Any advice welcome as we're travelling with our 19 month old and flight are very late at night so hopefully she'll be asleep in the stroller (and I want to keep it that way!). TIA Dawn,1,1,0,0,1,0,0
1,1,2242,2,"[I'm desperate for am answer to this question,] is there a size limit on checked baggage? [I see the size for carry on bags and I know there is a weight restriction. I purchased the 20kg checked bag option but I have a very large suitcase and I want to be sure it won't be a problem to check. Thanks!]", is there a size limit on checked baggage? ,"I'm desperate for am answer to this question,I see the size for carry on bags and I know there is a weight restriction. I purchased the 20kg checked bag option but I have a very large suitcase and I want to be sure it won't be a problem to check. Thanks!",0,1,0,0,1,0,0
1,1,2203,2,"[Good Morning, i will fly to Tokyo in August with British Airways in code share with Japan Airlines. ]I would like to contact JAL in order to have the chance to reserve my seat on the plane before the online check in. Do anybody know an email adress where i can contact them?[ I found a UK phone number but it would be very expansive to call it from Italy. Many thanks Nik]",I would like to contact JAL in order to have the chance to reserve my seat on the plane before the online check in. Do anybody know an email adress where i can contact them?,"Good Morning, i will fly to Tokyo in August with British Airways in code share with Japan Airlines.  I found a UK phone number but it would be very expansive to call it from Italy. Many thanks Nik",1,0,0,0,1,1,0
1,1,2149,2,"[Am I allowed to do this without breaking any rules / laws ]Can I book 2 Business Class flights as a return to Sidney & include an apartment @ £x + in addition buy just 2 economy seats [for our girl & BF which would be on a Multi City which includes a trip up to Cairns , that way we are not paying 4 lots for flight & apartment ,just 2 lots for the apartment Im looking to do this to get the best deal with the Apartment as when I book with Expedia I can’t book Apartment with a Multicity booking. Then I book 2 seats from Sydney to Cairns return (on same flight as Daughter &BF) with another apartment for which the 4 of us stay in! Any thoughts if you understand my question as that way I seem to get the most economical way of the 4 of us with accommodation Thanks]",Can I book 2 Business Class flights as a return to Sidney & include an apartment @ £x + in addition buy just 2 economy seats ,"Am I allowed to do this without breaking any rules / laws for our girl & BF which would be on a Multi City which includes a trip up to Cairns , that way we are not paying 4 lots for flight & apartment ,just 2 lots for the apartment Im looking to do this to get the best deal with the Apartment as when I book with Expedia I can’t book Apartment with a Multicity booking. Then I book 2 seats from Sydney to Cairns return (on same flight as Daughter &BF) with another apartment for which the 4 of us stay in! Any thoughts if you understand my question as that way I seem to get the most economical way of the 4 of us with accommodation Thanks",0,1,0,0,1,0,0
1,1,2138,2,"[Hello everyone,] I am flying PHL-CUN next month in first class with US Airways, what type of seats does this have? [SeatGuru / SeatExpert don't seem to know much...]"," I am flying PHL-CUN next month in first class with US Airways, what type of seats does this have? ","Hello everyone,SeatGuru / SeatExpert don't seem to know much...",1,0,0,0,0,1,0
1,1,2135,2,"We are flying Business class with Emirates to Sydney in January. Any advice, suggestions, comments welcome. [Never done a posh(ish) flight before]","We are flying Business class with Emirates to Sydney in January. Any advice, suggestions, comments welcome. ",Never done a posh(ish) flight before,0,1,0,0,0,0,0
1,1,2156,2,"[Hi All, Me and my fiance are getting married next month in Thailand, and are] travelling with Emirates via Dubai. I wish to take a small amount of my Fathers ashes with me, [to scatter prior the the ceremony so a part of him is there with us on our special day,] and was wondering if there are any restrictions, or specific protocol regarding this? [I am more than happy to put a small amount of his ashes in a suitable spill proof container, and pack them in my hold luggage, so was wondering if it is necessary to inform the airline, and bring all of the documentation (death certificate etc) as it will only be a very small amount in a tiny box, packed in my suitcase. Any information greatly appreciated! :-)]"," travelling with Emirates via Dubai. I wish to take a small amount of my Fathers ashes with me,  and was wondering if there are any restrictions, or specific protocol regarding this? ","Hi All, Me and my fiance are getting married next month in Thailand, and areto scatter prior the the ceremony so a part of him is there with us on our special day,I am more than happy to put a small amount of his ashes in a suitable spill proof container, and pack them in my hold luggage, so was wondering if it is necessary to inform the airline, and bring all of the documentation (death certificate etc) as it will only be a very small amount in a tiny box, packed in my suitcase. Any information greatly appreciated! :-)",1,1,0,0,1,0,0
1,1,2100,2,"[Hello! ]I eat a Paleo diet, with no sugar, grains, legumes, eggs or dairy. Any idea which of the special meals that United offers would give me the fewest of these things?[ I know they don't have anything that matches exactly.]","I eat a Paleo diet, with no sugar, grains, legumes, eggs or dairy. Any idea which of the special meals that United offers would give me the fewest of these things?",Hello!  I know they don't have anything that matches exactly.,1,0,0,0,0,1,0
1,1,2103,2,"Let me ask you one more question about Wizz Air. I have read that is a free-seat flight and everyone sits wherever he wants[(except extra legroom seats,vip seats etc). So, my reservation has being done from a greek agency and not from me and in my ticket they gave me it says that] my seat is 23 C. [This seat has not window and i would like very much to sit next to a window. So, ]is it necessary to sit where my ticket say or i can sit wherever i want[(next to a window for example)?]",Let me ask you one more question about Wizz Air. I have read that is a free-seat flight and everyone sits wherever he wants my seat is 23 C. is it necessary to sit where my ticket say or i can sit wherever i want,"(except extra legroom seats,vip seats etc). So, my reservation has being done from a greek agency and not from me and in my ticket they gave me it says thatThis seat has not window and i would like very much to sit next to a window. So, (next to a window for example)?",0,1,0,0,0,0,0
1,1,2179,2,"[I booked my return date from Mexico 1 day too early through orbitz. To change with them, it'll cost me almost $800. ]What would happen if I missed my flight & just bought a one way ticket out of Mexico the next day?",What would happen if I missed my flight & just bought a one way ticket out of Mexico the next day?,"I booked my return date from Mexico 1 day too early through orbitz. To change with them, it'll cost me almost $800. ",0,1,0,0,0,0,0
1,1,1981,2,"[I am lucky enough to be going on a Swiss star alliance around the world starting in May, Strangely the first leg of this trip is on Cathay Pacific (not a star alliance airline) from Brisbane to Hong Kong via Cairns. ]Will I be able to use their (CP) lounge in Brisbane and Cairns,[ time permitting on my G.C. ????? Not sure but would like to know in advance. Many thanks.]","Will I be able to use their (CP) lounge in Brisbane and Cairns,","I am lucky enough to be going on a Swiss star alliance around the world starting in May, Strangely the first leg of this trip is on Cathay Pacific (not a star alliance airline) from Brisbane to Hong Kong via Cairns.  time permitting on my G.C. ????? Not sure but would like to know in advance. Many thanks.",0,1,0,0,1,1,0
1,1,1965,2,"[I am due to fly to with Easyjet to Berlin for 4 days with my university class. We have been told by our tutor who booked the flights that we are only allowed carry on baggage. ]I have looked at the Easyjet policy on carry on allowances and I am wondering how strictly they are enforced? [My carry on suitcase is a hard suitcase with no outside pockets to put things like my passport, money etc in. Therefore ]I planned to bring a small fabric material shopping tote bag [just to put these essentials in] to save me having to open up my suitcase at the airport and have all my things falling out everywhere. Would this [not ]be allowed?",I have looked at the Easyjet policy on carry on allowances and I am wondering how strictly they are enforced? I planned to bring a small fabric material shopping tote bag  to save me having to open up my suitcase at the airport and have all my things falling out everywhere. Would this be allowed?,"I am due to fly to with Easyjet to Berlin for 4 days with my university class. We have been told by our tutor who booked the flights that we are only allowed carry on baggage. My carry on suitcase is a hard suitcase with no outside pockets to put things like my passport, money etc in. Therefore just to put these essentials innot ",0,1,0,0,0,1,0
1,1,2035,2,[I travelled with BA in December from Heathrow to JFK and found it very good. I am returning in August and hoped to go again with BA but the times/prices available are not as good as with Delta. ]Has anybody used Delta and is it as good as BA? [Thanks.],Has anybody used Delta and is it as good as BA? ,I travelled with BA in December from Heathrow to JFK and found it very good. I am returning in August and hoped to go again with BA but the times/prices available are not as good as with Delta. Thanks.,0,1,0,0,1,0,0
1,1,2012,2,"[So I just booked a trip from NYC to LA through Travelocity and since I'm using my foreign passport my 4 names are there (2 first names, 2 last names). I used those names for my booking exactly like that but ]when I tried to see the booking in the virgin america website my name was like this: Jonathanal Smithlancer ""My"" name is Jonathan Albert Smith Lancer. Is it gonna be an issue??","when I tried to see the booking in the virgin america website my name was like this: Jonathanal Smithlancer ""My"" name is Jonathan Albert Smith Lancer. Is it gonna be an issue??","So I just booked a trip from NYC to LA through Travelocity and since I'm using my foreign passport my 4 names are there (2 first names, 2 last names). I used those names for my booking exactly like that but ",0,1,0,0,0,0,0
1,1,2027,2,"[Okay so ]i need tk fly to england from ireland on my driving licence, i know airlingus allow me to. I was just wondering who else allows you to fly on a driving licence betwee the two?","i need tk fly to england from ireland on my driving licence, i know airlingus allow me to. I was just wondering who else allows you to fly on a driving licence betwee the two?",Okay so ,0,0,0,0,0,1,0
1,1,1982,2,"[Dear All, ]Could somebody let me know what is a safe, reliable and reasonably cheap flight option from Buenos Aires to Rio de Janeiro? [I am thinking about TAP Portugal or TAM Linhas Aereas. From what I have read so far on-line Aerolineas Argentinas should be best avoided for unpredictable and long delays. The punctuality is quite important for me as I need to catch another plane in Rio to go back to Europe. Thanks, Lidia]","Could somebody let me know what is a safe, reliable and reasonably cheap flight option from Buenos Aires to Rio de Janeiro? ","Dear All, I am thinking about TAP Portugal or TAM Linhas Aereas. From what I have read so far on-line Aerolineas Argentinas should be best avoided for unpredictable and long delays. The punctuality is quite important for me as I need to catch another plane in Rio to go back to Europe. Thanks, Lidia",1,1,0,0,1,1,0
1,1,1985,2,Have any Australians used this company and had success? [I am about to book with them and am getting nervous.],Have any Australians used this company and had success? ,I am about to book with them and am getting nervous.,0,0,0,0,0,0,1
1,1,2200,2,[Hi ]does anyone know of any current parking promo codes at Leeds Bradford airport. [Thanks Tony],does anyone know of any current parking promo codes at Leeds Bradford airport. ,Hi Thanks Tony,1,0,0,0,1,0,0
1,1,2102,2,[Hi - ]I am looking at flying from Atlanta to Houston TX and then to Calgary Alberta Canada in June. The flight that I'm looking at says that there is a 1 hour in between flights in Houston.[ I'm not sure when I go through Customs/Immigrations so I'm not sure if this is enough time to get through and make my connecting flight. ]Does anyone have any idea when you would go through customs on this flight plan? [Thank you Maureen],I am looking at flying from Atlanta to Houston TX and then to Calgary Alberta Canada in June. The flight that I'm looking at says that there is a 1 hour in between flights in Houston.Does anyone have any idea when you would go through customs on this flight plan? ,Hi -  I'm not sure when I go through Customs/Immigrations so I'm not sure if this is enough time to get through and make my connecting flight. Thank you Maureen,1,1,0,0,1,0,0
1,1,2074,2,Flying to Paphos from Bristol airport. First choice. What should we expect the good and the bad your experiences would be good to hear. [Many thanksxx],Flying to Paphos from Bristol airport. First choice. What should we expect the good and the bad your experiences would be good to hear. ,Many thanksxx,0,0,0,0,1,0,0
1,1,2111,2,[May seem crazy to ask ='(....Just booked our flight thru Delta last week for this coming April. ]I see that the same flight is now $100.00 cheaper..........Will they give me the price that is offered now if I were to call and ask about it??? [Thanks............I know hotels will do this but not sure about airlines. Thanks !],I see that the same flight is now $100.00 cheaper..........Will they give me the price that is offered now if I were to call and ask about it??? ,May seem crazy to ask ='(....Just booked our flight thru Delta last week for this coming April. Thanks............I know hotels will do this but not sure about airlines. Thanks !,0,0,0,0,1,1,0
1,1,1962,2,"[At least twice a year I visit friends in Sacramento, flying from the UK. ]My preferred route is Leeds- AMS- then either Portland or Seattle with a Delta on an A330-300 [which I always enjoy in economy class.] A very late booking, and looking for the cheapest flight, means that next week I fly KLM to LAX on a 747 which I did last summer. Inbound though, from Minneapolis to AMS it is a Delta 767-400ER. I was just idly wondering if it is much different to the A330 [which I normally fly on and which has a great choice of films....I normally watch more films on a flight than I do the rest of the year at home! Not really important, but grateful for any comparisons from any aircraft savvy people!]","My preferred route is Leeds- AMS- then either Portland or Seattle with a Delta on an A330-300  A very late booking, and looking for the cheapest flight, means that next week I fly KLM to LAX on a 747 which I did last summer. Inbound though, from Minneapolis to AMS it is a Delta 767-400ER. I was just idly wondering if it is much different to the A330 ","At least twice a year I visit friends in Sacramento, flying from the UK. which I always enjoy in economy class.which I normally fly on and which has a great choice of films....I normally watch more films on a flight than I do the rest of the year at home! Not really important, but grateful for any comparisons from any aircraft savvy people!",0,1,0,0,0,0,0
1,1,2045,2,"[Hi I have booked to travel to peru in july.booked on american airlines but the second leg of the flight from JFK to Lima is with LAN airlines which i belive means i qualify fir the LAN pass. However, ]when i select all my flights, underneath them on the purchase page i have a small box which says selected flights are only valid for residents of Peru??? [I am confused by this. Cheers]","when i select all my flights, underneath them on the purchase page i have a small box which says selected flights are only valid for residents of Peru??? ","Hi I have booked to travel to peru in july.booked on american airlines but the second leg of the flight from JFK to Lima is with LAN airlines which i belive means i qualify fir the LAN pass. However, I am confused by this. Cheers",1,1,0,0,0,0,1
1,1,2118,2,"[Hi, I am travelling from NCL to LHR next week for our connecting flight to JFK. I will have checked in online as this is what BA have advised but ]how long before the flight should I arrive at NCL airport,[ as Ive been told domestic flights 90 minutes, long haul flights 3 hours? Many Thanks, Emma]","how long before the flight should I arrive at NCL airport,","Hi, I am travelling from NCL to LHR next week for our connecting flight to JFK. I will have checked in online as this is what BA have advised but  as Ive been told domestic flights 90 minutes, long haul flights 3 hours? Many Thanks, Emma",1,1,0,0,1,0,0
1,1,2117,2,Looking to do 5 night trip to New York next Easter. Best price at present is with BA (NCL to LHR to JFK) £540. Should we wait for Xmas/new year sale? [Have checked Aer Lingus too but long change over time in Dublin. Thanks],Looking to do 5 night trip to New York next Easter. Best price at present is with BA (NCL to LHR to JFK) £540. Should we wait for Xmas/new year sale? ,Have checked Aer Lingus too but long change over time in Dublin. Thanks,0,0,0,0,1,1,0
1,1,2084,2,[Our flights have been rescheduled !! ....] Our flight from san juan lands at JFK and there is 45 mins before our flight to manchester England takes off!! Wil we make it? [Our travel agent says no problem the airlines wouldn't change the flight times unless it was possible. A now stressed traveller.], Our flight from san juan lands at JFK and there is 45 mins before our flight to manchester England takes off!! Wil we make it? ,Our flights have been rescheduled !! ....Our travel agent says no problem the airlines wouldn't change the flight times unless it was possible. A now stressed traveller.,0,0,0,0,0,1,1
1,1,2099,2,My wife and I are travelling to the Greek Islands in September [and have changed the itinerary a number of times. We are now considering a route via USA instead Asia or the Middle East as a two day stopover each way is what we normally do to keep it a holiday and not a travelling ordeal. ]Any suggestions re travelling routes would be greatly appreciated. [We have a month and had originally considered Barcelona as a city we wanted to see.],My wife and I are travelling to the Greek Islands in September Any suggestions re travelling routes would be greatly appreciated. ,and have changed the itinerary a number of times. We are now considering a route via USA instead Asia or the Middle East as a two day stopover each way is what we normally do to keep it a holiday and not a travelling ordeal. We have a month and had originally considered Barcelona as a city we wanted to see.,0,1,0,0,0,0,0
1,1,2057,2,"Can somebody advise on good seats in economy class. [Based on seatguru site the good places are in raw 10, but do with ]seats have enough space for the legs?",Can somebody advise on good seats in economy class. seats have enough space for the legs?,"Based on seatguru site the good places are in raw 10, but do with ",0,1,0,0,0,0,0
1,1,2105,2,"Can I travel, within Europe, on a plane, with a 7"" electric fan in my hand luggage? [My husband cannot use air conditioning. Thank you.]","Can I travel, within Europe, on a plane, with a 7"" electric fan in my hand luggage? ",My husband cannot use air conditioning. Thank you.,0,1,0,0,1,0,0
1,1,2091,2,"We flew Easy Jet [a week before Christmas ]from Luton to Faro, I had two small suitcases one of 7 kilos and one of 10 kilos, check in at Luton was fast and friendly, [however] on the return journey at check-in at Faro airport, they refused my identical pieces/weight and wanted to charge me for the second item, [resulting in my having to throw away expensive cosmetics and a bottle of wine and to carry as hand baggage. ]Have written by recorded letter to Easy Jet head office, no reply after a month, does anyone have any suggestions for me[, I am still angry with Easy Jet, many thanks Stuart W]","We flew Easy Jet from Luton to Faro, I had two small suitcases one of 7 kilos and one of 10 kilos, check in at Luton was fast and friendly,  on the return journey at check-in at Faro airport, they refused my identical pieces/weight and wanted to charge me for the second item, Have written by recorded letter to Easy Jet head office, no reply after a month, does anyone have any suggestions for me","a week before Christmas howeverresulting in my having to throw away expensive cosmetics and a bottle of wine and to carry as hand baggage. , I am still angry with Easy Jet, many thanks Stuart W",0,1,0,1,1,0,0
1,1,2078,2,"[Hi all i recently booked a holiday to tenerife, the flight is from glasgow and the operator is ThomsonFly.] my problem is that the ticket says Miss instead of Mr. i would like to know if i can still check in with no problems? [if it makes any odds i am not the lead passenger. i phoned thomsonfly who say there shouldnt be a problem, but to clarify with onthebeach.com (whom i booked through) but they want to rob me of a £65 ammendment fee!! can anyone with any knowledge or experience please help. Thanks Grant]", my problem is that the ticket says Miss instead of Mr. i would like to know if i can still check in with no problems? ,"Hi all i recently booked a holiday to tenerife, the flight is from glasgow and the operator is ThomsonFly.if it makes any odds i am not the lead passenger. i phoned thomsonfly who say there shouldnt be a problem, but to clarify with onthebeach.com (whom i booked through) but they want to rob me of a £65 ammendment fee!! can anyone with any knowledge or experience please help. Thanks Grant",1,0,0,1,1,1,0
1,1,1888,2,[Hi ]I booked a flight with 20kg luggage. My question is I have payed for an upgrade to premium [with option town. ]That states that if I do get the premium seat I get 40kg luggage allowance. So seeing I've already payed the 20kg can I have 60kg luggage?,I booked a flight with 20kg luggage. My question is I have payed for an upgrade to premium That states that if I do get the premium seat I get 40kg luggage allowance. So seeing I've already payed the 20kg can I have 60kg luggage?,Hi with option town. ,1,0,0,0,0,1,0
1,1,2076,2,"[Hotel compensation request A few hours ago, ]Vueling airline Informed me that my today's flight(1st July) from Geneva to Barcelone (VY6202) will not operate due to strike and they will change my flight onto the next available flight. [I called them and the only available flight is tomorrow night (more than 24 hours delay), I confirmed the change anyway. As a result, ]I missed my hotel booking[ (non-refundable) and almost my weekend holiday in Barcelone.] The question is am I eligible for any refund for my hotel? [Thanks Edited: 11:32 am, July 01, 2016]",Vueling airline Informed me that my today's flight(1st July) from Geneva to Barcelone (VY6202) will not operate due to strike and they will change my flight onto the next available flight. I missed my hotel booking The question is am I eligible for any refund for my hotel? ,"Hotel compensation request A few hours ago, I called them and the only available flight is tomorrow night (more than 24 hours delay), I confirmed the change anyway. As a result,  (non-refundable) and almost my weekend holiday in Barcelone.Thanks Edited: 11:32 am, July 01, 2016",0,1,0,0,1,1,0
1,1,1892,2,"Heard tonight Maxjet have gone bust [- had booked and paid for two tickets travelling next year, paid for with my debit card.] Am I able to get any money back via my bank?",Heard tonight Maxjet have gone bust  Am I able to get any money back via my bank?,"- had booked and paid for two tickets travelling next year, paid for with my debit card.",0,1,0,0,0,0,0
1,1,2079,2,[We have reservations where ]we're going to be flying the new Airbus A300-600 (AB6) [and there isn't much about them on Seat Guru.] Has anybody flown this aircraft and have comments on either the main cabins or first class?,we're going to be flying the new Airbus A300-600 (AB6)  Has anybody flown this aircraft and have comments on either the main cabins or first class?,We have reservations where and there isn't much about them on Seat Guru.,0,0,0,0,0,1,0
1,1,2093,2,My wife has caught head lice on 3 occasions over the past 3 years when flying to europe on holiday. [We normally go on holiday twice a year so this seems like a pretty high rate of contamination]. Has anyone else experienced this problem?,My wife has caught head lice on 3 occasions over the past 3 years when flying to europe on holiday. . Has anyone else experienced this problem?,We normally go on holiday twice a year so this seems like a pretty high rate of contamination,0,1,0,0,0,0,0
1,1,2071,2,"[I recently booked a flight with British Airways from LHR to NUE via DUS, with the second flight being operated by Air Berlin. British Airways then cancelled the LHR - DUS flight and rerouted me via HAM. So now I will fly LHR - HAM - NUE. This is a question out of curiosity more than anything... ]My original LHR - DUS - NUE booking had the fare class Q. The rerouted ticket LHR - HAM - NUE has the fare class K. What is the difference between the two?",My original LHR - DUS - NUE booking had the fare class Q. The rerouted ticket LHR - HAM - NUE has the fare class K. What is the difference between the two?,"I recently booked a flight with British Airways from LHR to NUE via DUS, with the second flight being operated by Air Berlin. British Airways then cancelled the LHR - DUS flight and rerouted me via HAM. So now I will fly LHR - HAM - NUE. This is a question out of curiosity more than anything... ",0,1,0,0,0,0,0
1,1,2069,2,Flying on an emirates flight booked through Qantas. Anybody know whose baggage allowance I should follow?[ Emirates is 30kg but Qantas states only 23kg. No response from either customer service yet.... Thanks in advance],Flying on an emirates flight booked through Qantas. Anybody know whose baggage allowance I should follow?, Emirates is 30kg but Qantas states only 23kg. No response from either customer service yet.... Thanks in advance,0,1,0,0,1,0,0
1,1,2062,2,Looking for suggestions regarding hotels to stay in for a 4 night visit to San Francisco mid range and possibly with a pool. [Never been before so not sure of the best area to be in for visiting all the sights. Thanks],Looking for suggestions regarding hotels to stay in for a 4 night visit to San Francisco mid range and possibly with a pool. ,Never been before so not sure of the best area to be in for visiting all the sights. Thanks,0,0,0,0,1,1,0
1,1,2044,2,"[Just did an online check in for my trip to Prague in a few weeks time with Jet2. Edinburgh to Prague,didn't pay extra for seat and took the allocated seats for both outbound an inbound flights. both seat are 2C,which is an ailse seat near the door,so I can be last on and first off, couldn't have asked for better or even paid for it. travelling solo and hand luggage only so i am a happy chappy.] I have noticed now that on their boarding pass they have a warning about hand luggage clearly stating the size and weight limits and how much they will charge if it is too big or too heavy[,good idea in my opinion.]", I have noticed now that on their boarding pass they have a warning about hand luggage clearly stating the size and weight limits and how much they will charge if it is too big or too heavy,"Just did an online check in for my trip to Prague in a few weeks time with Jet2. Edinburgh to Prague,didn't pay extra for seat and took the allocated seats for both outbound an inbound flights. both seat are 2C,which is an ailse seat near the door,so I can be last on and first off, couldn't have asked for better or even paid for it. travelling solo and hand luggage only so i am a happy chappy.,good idea in my opinion.",0,1,0,0,0,0,1
1,1,2048,2,"[We used Orbitz for a recent flight to Mexico. We had nothing but problems from the start. It took 3 phone calls and a request for a supervisor before the problem was solved to get us to our destination. On the return flight, we arrived at the airport and we were told we were on standby! We had reservations for 3 months!!! We were not able to get on a flight and ended up renting a car to get home while others who were on the ""overbooked"" list, were offered $500 trip voucher and a hotel room. ]Needless to say, we will never use or recommend Orbitz again.[ Jane]","Needless to say, we will never use or recommend Orbitz again.","We used Orbitz for a recent flight to Mexico. We had nothing but problems from the start. It took 3 phone calls and a request for a supervisor before the problem was solved to get us to our destination. On the return flight, we arrived at the airport and we were told we were on standby! We had reservations for 3 months!!! We were not able to get on a flight and ended up renting a car to get home while others who were on the ""overbooked"" list, were offered $500 trip voucher and a hotel room.  Jane",0,0,0,1,0,1,0
1,1,1907,2,"[I live near Boston. ]I'm going to Venice [in early June for the Venice Biennale. ]I'll be spending about a week there and I'd like to stop in Barcelona, Spain, [on my way home because I've never been there and I've heard wonderful things about it. An additional twist - most flights from Boston to Europe leave in the early evening and fly overnight and I usually can't sleep sitting in a plane, so I'm thinking of booking that leg in business or first class to get a lay-flat seat for sleeping. But all the other flights can be economy-class. ]What's my best strategy to get the best possible price(s) for this complicated arrangement? [Thanks in advance!]","I'm going to Venice I'll be spending about a week there and I'd like to stop in Barcelona, Spain, What's my best strategy to get the best possible price(s) for this complicated arrangement? ","I live near Boston. in early June for the Venice Biennale. on my way home because I've never been there and I've heard wonderful things about it. An additional twist - most flights from Boston to Europe leave in the early evening and fly overnight and I usually can't sleep sitting in a plane, so I'm thinking of booking that leg in business or first class to get a lay-flat seat for sleeping. But all the other flights can be economy-class. Thanks in advance!",0,1,0,0,1,0,0
1,1,2059,2,We are trying to figure out which would be the best prem economy Air New Zealand 777-300 space seat [(since they took out the one row) or Qantas Prem Economy. Any advice suggestions would be appreciated.],We are trying to figure out which would be the best prem economy Air New Zealand 777-300 space seat ,(since they took out the one row) or Qantas Prem Economy. Any advice suggestions would be appreciated.,0,1,0,0,1,0,0
1,1,2070,2,It's not long been available to view.... www.airlineratings.com One Aussie newspaper has given it a thumbs down ... would like to know your thoughts. [Thanks.],It's not long been available to view.... www.airlineratings.com One Aussie newspaper has given it a thumbs down ... would like to know your thoughts. ,Thanks.,0,0,0,0,1,0,0
1,1,2058,2,"Minor corrections to tripadvisor's version of Alaska Airlines 737-800--there are only DEF seats in row 30 (last row), and Alaska does not have just ""curtains"" between coach and first class, there are solid bulkheads.[ There is a little foot room under the bulkheads, however, for passengers in coach row 6.]","Minor corrections to tripadvisor's version of Alaska Airlines 737-800--there are only DEF seats in row 30 (last row), and Alaska does not have just ""curtains"" between coach and first class, there are solid bulkheads."," There is a little foot room under the bulkheads, however, for passengers in coach row 6.",0,1,0,0,0,0,0
1,1,2031,2,"[Hi guys I have several United Club one-time passes left over from recent trips I have taken with them, and I was just curious as to whether I would be able to use them if I'm not flying with them. Example, im flying with Austrian next week out of Terminal 2 at Heathrow, ]would it be possible for me to use a pass to get into the United Club in T2 even though im not travelling United?[ Thanks :)]",would it be possible for me to use a pass to get into the United Club in T2 even though im not travelling United?,"Hi guys I have several United Club one-time passes left over from recent trips I have taken with them, and I was just curious as to whether I would be able to use them if I'm not flying with them. Example, im flying with Austrian next week out of Terminal 2 at Heathrow,  Thanks :)",1,0,0,0,1,1,0
1,1,2039,2,Does anyone have information whether United has converted all of its Boeing 777's Pacific international flights from recliner seats in business class to flat configurations.[ Thank you Jerry Mehlman],Does anyone have information whether United has converted all of its Boeing 777's Pacific international flights from recliner seats in business class to flat configurations., Thank you Jerry Mehlman,0,0,0,0,1,1,0
1,1,2006,2,"[Have just ]online checked in [for a friend ]and noticed at the end that the ticket says ""Mr ..."" but she is a ""Mrs"" ... Jet2.com say no changes whatsoever allowable after check in. Any ideas of whether she will be allowed to travel?[ I have suggested she takes another from of ID with ""Mrs"" on it to the airport with her ...]","online checked in and noticed at the end that the ticket says ""Mr ..."" but she is a ""Mrs"" ... Jet2.com say no changes whatsoever allowable after check in. Any ideas of whether she will be allowed to travel?","Have just for a friend  I have suggested she takes another from of ID with ""Mrs"" on it to the airport with her ...",0,1,0,0,0,0,0
1,1,1998,2,[Hi there ]Can anyone tell me if BA serve Bacardi and diet coke onboard their domestic flights from Gatwick to Edinburgh?[ Thank you],Can anyone tell me if BA serve Bacardi and diet coke onboard their domestic flights from Gatwick to Edinburgh?,Hi there  Thank you,1,0,0,0,1,0,0
1,1,2001,2,"I'm looking at flights on Delta between Portland and Rome. One option has us switching planes in Minneapolis, with a 40 minute connection time. The flight leaves PDX at 11:30 am. Do you think 40 minutes is a safe/comfortable connection time? [Thanks!]","I'm looking at flights on Delta between Portland and Rome. One option has us switching planes in Minneapolis, with a 40 minute connection time. The flight leaves PDX at 11:30 am. Do you think 40 minutes is a safe/comfortable connection time? ",Thanks!,0,0,0,0,1,0,0
1,1,2025,2,[I'm flying to and from the States over the summer and ]I was wondering whether these flights on Delta had inflight entertainment in the backs of seats or whether I had to put up with communal drop down ones.[ Thanks.],I was wondering whether these flights on Delta had inflight entertainment in the backs of seats or whether I had to put up with communal drop down ones.,I'm flying to and from the States over the summer and  Thanks.,0,0,0,0,1,1,0
1,1,2023,2,"[I just wanted to post this in case anyone else has flight anxiety. I get very nervous on flights, and at one time, broke into full blown tears becuase I thought the plane was going down in turbulence! I went to my doctor, and she just wrote me a script for Ativan. I wanted to try to kick this fear DRUG FREE. On my Ipod, ]I downloaded an App - Virgin Atlantic Fear of Flying. It was $4.99 and worth every penny. [It has videos of a captain talking about different sounds, movements, and things to expect. It has demos on how planes operate, land, take off, etc as well. It also has those relaxation tracks on it. (a guy speaking sllllooowly and telling you everything is going to be fiiiinnne.) I listened to it on my last flight the whole way, and the 2 weeks leading up to it. By no means do I love flying now, but I can tolerate it, and I'm not anxious and fearful. I encourage anyone with the same feelings that I did to check it out!]",I downloaded an App - Virgin Atlantic Fear of Flying. It was $4.99 and worth every penny. ,"I just wanted to post this in case anyone else has flight anxiety. I get very nervous on flights, and at one time, broke into full blown tears becuase I thought the plane was going down in turbulence! I went to my doctor, and she just wrote me a script for Ativan. I wanted to try to kick this fear DRUG FREE. On my Ipod, It has videos of a captain talking about different sounds, movements, and things to expect. It has demos on how planes operate, land, take off, etc as well. It also has those relaxation tracks on it. (a guy speaking sllllooowly and telling you everything is going to be fiiiinnne.) I listened to it on my last flight the whole way, and the 2 weeks leading up to it. By no means do I love flying now, but I can tolerate it, and I'm not anxious and fearful. I encourage anyone with the same feelings that I did to check it out!",0,1,0,0,0,0,0
1,1,2015,2,We are due to have a 7hr.overnight wait for connexion at T3. Would like to know about Lounges etc. Anywhere apart from the floor to stretch out and take a nap!! [Thanx.],We are due to have a 7hr.overnight wait for connexion at T3. Would like to know about Lounges etc. Anywhere apart from the floor to stretch out and take a nap!! ,Thanx.,0,0,0,0,1,0,0
1,1,2014,2,"[Getting ready to book our annual business class trip from Miami to Rome. ]The past few years we have flown BA's 747 upstairs which is quite comfortable and have also flown Virgin Upper Class through London [which was also great.(Leaving an overnight for connecting on a separate ticket) Now....... ]We have flown Alitalia's Magnifica Class[ in the past with very mixed results...once pretty good and once with awful service .....and this year have the option of booking them nonstop from Miami.] Have there been any noticeable changes since their connection to Etihad? [Have checked Airlinequality but did not see anything recent and would rather pay a little extra for BA or Virgin if Alitalia service has not improved. I know the opinions of Alitalia, justifiably so, have not been positive on this forum but am hoping that there might be signs of improvement.]",The past few years we have flown BA's 747 upstairs which is quite comfortable and have also flown Virgin Upper Class through London We have flown Alitalia's Magnifica Class Have there been any noticeable changes since their connection to Etihad? ,"Getting ready to book our annual business class trip from Miami to Rome. which was also great.(Leaving an overnight for connecting on a separate ticket) Now.......  in the past with very mixed results...once pretty good and once with awful service .....and this year have the option of booking them nonstop from Miami.Have checked Airlinequality but did not see anything recent and would rather pay a little extra for BA or Virgin if Alitalia service has not improved. I know the opinions of Alitalia, justifiably so, have not been positive on this forum but am hoping that there might be signs of improvement.",0,1,0,0,0,0,0
1,1,1995,2,"[Hi ]I am travelling from London, UK to Australia in December but my Portuguese passport expires in April 2016 [which means it will have 4 months left before it expires. I know that I can get into Australia as the passport just needs to be valid for the duration of my stay (2 weeks) but ]I am concerned that when I leave London I will have a problem as well as when I return to London. Does anyone know if that will be the case please? [Thanks ------]","I am travelling from London, UK to Australia in December but my Portuguese passport expires in April 2016 I am concerned that when I leave London I will have a problem as well as when I return to London. Does anyone know if that will be the case please? ",Hi which means it will have 4 months left before it expires. I know that I can get into Australia as the passport just needs to be valid for the duration of my stay (2 weeks) but Thanks ------,1,1,0,0,1,0,0
1,1,2000,2,"Does anyone know when the new charges for Ryanair checked in bags comes in? [I have read a few articles saying they are having one fixed price for all year round, so would bring the price down in high season]",Does anyone know when the new charges for Ryanair checked in bags comes in? ,"I have read a few articles saying they are having one fixed price for all year round, so would bring the price down in high season",0,0,0,0,0,1,0
1,1,2008,2,"[Hi ]I am travelling from Birmingham to Dubai, and then on to Singapore 3 hours later. I don't know what the procedure is once I've landed in Dubai (T3) Can anyone give me a idea of what I do please?[ I'm feeling really anxious about getting my connecting flight. Thank you]","I am travelling from Birmingham to Dubai, and then on to Singapore 3 hours later. I don't know what the procedure is once I've landed in Dubai (T3) Can anyone give me a idea of what I do please?",Hi  I'm feeling really anxious about getting my connecting flight. Thank you,1,0,0,0,1,0,1
1,1,2028,2,"[Hi, ]we're taking a 7.55 am flight to Geneva soon. Just wondering if we need to eat breakfast before we board.[ Anyone know?]",we're taking a 7.55 am flight to Geneva soon. Just wondering if we need to eat breakfast before we board.,"Hi,  Anyone know?",1,0,0,0,0,1,0
1,1,1980,2,"Could someone tell me if Thomson still have the same Check in as First Choice used to, i:e they open the desk for the first departure of the day and stay open till last, so you can check in at any time[ on the day of your flight, regardless of flight time. I like to spend time in the departure lounge, just people watching and chilling out before my flight, last time we flew with First Choice we were able to check in 5 hours before flight, I know that is some peoples nightmare but It's all part of the holiday for me ;-p]","Could someone tell me if Thomson still have the same Check in as First Choice used to, i:e they open the desk for the first departure of the day and stay open till last, so you can check in at any time"," on the day of your flight, regardless of flight time. I like to spend time in the departure lounge, just people watching and chilling out before my flight, last time we flew with First Choice we were able to check in 5 hours before flight, I know that is some peoples nightmare but It's all part of the holiday for me ;-p",0,1,0,0,0,0,1
1,1,1986,2,Arriving with Malaysia Airline at KLIA at 4:30 AM from Sydney. Connecting flight through Air Asia at 6:55 AM at LCCT.[ Been to LCCT a number of times but never to KLIA.] How is the efficiency at that time at KLIA? [I know its a 20 minute taxi to LCCT and considering if I should just take carry-on on the first flight (I usually travel light and can probably shove stuff in carry-on). I've booked a seat towards the front for a quick exit :) It's no biggie if I miss the connecting flight.],Arriving with Malaysia Airline at KLIA at 4:30 AM from Sydney. Connecting flight through Air Asia at 6:55 AM at LCCT. How is the efficiency at that time at KLIA? , Been to LCCT a number of times but never to KLIA.I know its a 20 minute taxi to LCCT and considering if I should just take carry-on on the first flight (I usually travel light and can probably shove stuff in carry-on). I've booked a seat towards the front for a quick exit :) It's no biggie if I miss the connecting flight.,0,1,0,0,0,1,0
1,1,1992,2,"[Hi, ]flying to Goa next week and trying to find out what films will be showing [as the online guide is still showing September/October. Many thanks]",flying to Goa next week and trying to find out what films will be showing ,"Hi, as the online guide is still showing September/October. Many thanks",1,0,0,0,1,1,0
1,1,1989,2,"[Bad publicity=results Great news! ]Air Canada has taken back some of the rouge flights down to Barbados.[ Our flight is on Feb 1st and we have gone from a 319 to a 767 and are now on a 77L. No more rouge!! at least not on the YYZ-BGI route (for some flights) I haven't done a lot of checking but I noticed equipment changes from early Dec. to end of Feb. for now. If you have a flight in that time period, check your seats. We haven't been notified yet but I did see that our seats are not blocked out and I can't change seats online. Guess that's a call to Air Canada. To those of you who helped us get Air Canada's attention by expressing our displeasure through CBC, CTA and the Competition Bureau as well as here and Flyertalk ... Thank you!]",Air Canada has taken back some of the rouge flights down to Barbados.,"Bad publicity=results Great news!  Our flight is on Feb 1st and we have gone from a 319 to a 767 and are now on a 77L. No more rouge!! at least not on the YYZ-BGI route (for some flights) I haven't done a lot of checking but I noticed equipment changes from early Dec. to end of Feb. for now. If you have a flight in that time period, check your seats. We haven't been notified yet but I did see that our seats are not blocked out and I can't change seats online. Guess that's a call to Air Canada. To those of you who helped us get Air Canada's attention by expressing our displeasure through CBC, CTA and the Competition Bureau as well as here and Flyertalk ... Thank you!",0,1,0,0,1,0,0
1,1,2474,2,Does anyone know if there is a smoking area once you're through security at Luton airport? [Thanks],Does anyone know if there is a smoking area once you're through security at Luton airport? ,Thanks,0,0,0,0,1,0,0
1,1,1973,2,I am flying Virgin America first class for the first time on Tuesday. Has anyone else flown first class with them?[ I'm so worried about fitting my stuff in the overhead compartment since they don't have underseat storage in first class.],I am flying Virgin America first class for the first time on Tuesday. Has anyone else flown first class with them?, I'm so worried about fitting my stuff in the overhead compartment since they don't have underseat storage in first class.,0,0,0,0,0,0,1
1,1,1966,2,"[Hi, ]I am travelling from cochin to Kuwait [on this weekend, i went last nov with 30kg baggage for economy, now ]some ppl r saying its 20kg baggage, i see its mentioned 20kg in their site, but it was the same on their site when i travelled in Nov with 30kg. Can someone pls clarify asap[ Thank you]","I am travelling from cochin to Kuwait some ppl r saying its 20kg baggage, i see its mentioned 20kg in their site, but it was the same on their site when i travelled in Nov with 30kg. Can someone pls clarify asap","Hi, on this weekend, i went last nov with 30kg baggage for economy, now  Thank you",1,1,0,0,1,0,0
1,1,2033,2,Reading various details on the internet it would appear that it has been confirmed that air traffic control strikes will take place for 12 hours on each of the dates mention [- My plans are (were) to travel to and from Spain on both dates. Typically information here in the UK is not readily available with the media rather concentrate on a pretend politicians speech. ]If you are able to shed any light and updates on the subject it would be much appreciated. [I am also aware of potential baggage handler strikes...not so worried about them.],Reading various details on the internet it would appear that it has been confirmed that air traffic control strikes will take place for 12 hours on each of the dates mention If you are able to shed any light and updates on the subject it would be much appreciated. ,- My plans are (were) to travel to and from Spain on both dates. Typically information here in the UK is not readily available with the media rather concentrate on a pretend politicians speech. I am also aware of potential baggage handler strikes...not so worried about them.,0,1,0,0,0,0,0
1,1,1572,2,"I have heard that this s the oldest plane in the US airways fleet. They do have in flight entertainment apart from old fashioned overhead screens. [Even First class is just regular old leather seats they have stateside, not ]lie flat or upgraded seats. Can this be true, [I have just paid a fortune to treat my wife on a super trip. Ta]","I have heard that this s the oldest plane in the US airways fleet. They do have in flight entertainment apart from old fashioned overhead screens. lie flat or upgraded seats. Can this be true, ","Even First class is just regular old leather seats they have stateside, not I have just paid a fortune to treat my wife on a super trip. Ta",0,1,0,0,0,1,0
1,1,2473,2,"[Hey Jus a quick quetion ]im flying to dominican, does every seat have its own tv with remote so you can choose what u want to watch and when u want to watch it ?[ Thanks]","im flying to dominican, does every seat have its own tv with remote so you can choose what u want to watch and when u want to watch it ?",Hey Jus a quick quetion  Thanks,1,0,0,0,1,1,0
1,1,1963,2,"[Hi there, ]I made bookings with Norwegian air[ and chose the LowFare option, with no extras. Just the basic cost. I then realised the dates clashed with work plans, ]is there a way for me to cancel my tickets and get a refund?",I made bookings with Norwegian airis there a way for me to cancel my tickets and get a refund?,"Hi there,  and chose the LowFare option, with no extras. Just the basic cost. I then realised the dates clashed with work plans, ",1,1,0,0,0,0,0
1,1,1956,2,"They hide the fact that some tickets they sell do not carry airmiles with them. [This cost me a business class upgrade on my next flight. I contacted them they deny it, I went through the process again and kept recods of the booking process and id does not warn you. EVA say they tell Ebookers that they have to warn customers, they don't if they are then it is hidden and I can't find it. In essence they are conning people so be warned. The response from Ebookers and EVA was totally poor. I am now flying Emirates again and will never use Ebookers again. They are not ABTA bonded either I found out as a result of this so again BE WARNED.] Try West East Travel instead, lovely very helpful and cheaper. [-----.]","They hide the fact that some tickets they sell do not carry airmiles with them.  Try West East Travel instead, lovely very helpful and cheaper. ","This cost me a business class upgrade on my next flight. I contacted them they deny it, I went through the process again and kept recods of the booking process and id does not warn you. EVA say they tell Ebookers that they have to warn customers, they don't if they are then it is hidden and I can't find it. In essence they are conning people so be warned. The response from Ebookers and EVA was totally poor. I am now flying Emirates again and will never use Ebookers again. They are not ABTA bonded either I found out as a result of this so again BE WARNED.-----.",0,1,0,1,0,1,0
1,1,1942,2,[My husband and I are planning a trip to Amsterdam and Paris in Sept 2013. We can be flexible with our dates and we were thinking of traveling after Labor Day. ]Is there a day of the week that is cheaper than others to fly and generally is it cheaper to fly from US to Paris or US to Amsterdam? [We plan to book roundtrip tickets on the Thalys train to travel between the 2 cities. We appreciate any input that those experienced travelers can provide],Is there a day of the week that is cheaper than others to fly and generally is it cheaper to fly from US to Paris or US to Amsterdam? ,My husband and I are planning a trip to Amsterdam and Paris in Sept 2013. We can be flexible with our dates and we were thinking of traveling after Labor Day. We plan to book roundtrip tickets on the Thalys train to travel between the 2 cities. We appreciate any input that those experienced travelers can provide,0,1,0,0,1,0,0
1,1,1600,2,Could someone please tell me which airline will be best to fly with to Mumbai. I will be traveling from either JFK/EWR or Washington IAD.[ Thanks.],Could someone please tell me which airline will be best to fly with to Mumbai. I will be traveling from either JFK/EWR or Washington IAD., Thanks.,0,0,0,0,1,0,0
1,1,1950,2,"It appears that United is changing their seat numbers this fall on A319, A320, B757 at a minimum. I am booking summer and fall travel and it is showing different seat numbers for the configurations. Either that or the website/seat server is broken[. I'm guessing this is to start aligning the fleets with Continental. ]But I figured someone here would know for sure.","It appears that United is changing their seat numbers this fall on A319, A320, B757 at a minimum. I am booking summer and fall travel and it is showing different seat numbers for the configurations. Either that or the website/seat server is brokenBut I figured someone here would know for sure.",. I'm guessing this is to start aligning the fleets with Continental. ,0,0,0,0,0,1,0
1,1,1931,2,"We're due to fly easyjet, My husband's ticket has his middle name and surname, but not first name on ticket. All names are present on passport. All other details are correct. Will this matter? [Thanks.]","We're due to fly easyjet, My husband's ticket has his middle name and surname, but not first name on ticket. All names are present on passport. All other details are correct. Will this matter? ",Thanks.,0,0,0,0,1,0,0
1,1,1594,2,"[Hi ]I'm flying economy with Virgin Atlantic from Gatwick to Orlando,Florida. 2 Adults, 3 Children. Can any one tell me whether we have to purchase the headsets or whether they are free?[ Thanks!]","I'm flying economy with Virgin Atlantic from Gatwick to Orlando,Florida. 2 Adults, 3 Children. Can any one tell me whether we have to purchase the headsets or whether they are free?",Hi  Thanks!,1,0,0,0,1,0,0
1,1,1883,2,[I need to be able to lie down during the flight. ]Does anyone know for sure that the armrests between all the seats in a row lift so a person can lie across them?,Does anyone know for sure that the armrests between all the seats in a row lift so a person can lie across them?,I need to be able to lie down during the flight. ,0,0,0,0,0,1,0
1,1,1940,2,"I have a hold on a flight to Miami via JFK, arrives into JFK 2pm, Miami flight is at 5:15. Will this give me enough time to go through immigration? [I am a UK national thanks]","I have a hold on a flight to Miami via JFK, arrives into JFK 2pm, Miami flight is at 5:15. Will this give me enough time to go through immigration? ",I am a UK national thanks,0,1,0,0,1,0,0
1,1,1541,2,"[Hi there. As we all know, regularly airlines have offers of companionfares from/to certain destinations, such as book 2 and pay 1 or book 2 and one gets 50 pct discount....etc. ]Does anybody know of a good website that lists these companionfares and such?[ I've never seen a bookingengine come up with these fares, as these searchengines are not programmed to list them in a query. Maybe someone has other resources to search for these offers? Thanks very much for your replies Wiki]",Does anybody know of a good website that lists these companionfares and such?,"Hi there. As we all know, regularly airlines have offers of companionfares from/to certain destinations, such as book 2 and pay 1 or book 2 and one gets 50 pct discount....etc.  I've never seen a bookingengine come up with these fares, as these searchengines are not programmed to list them in a query. Maybe someone has other resources to search for these offers? Thanks very much for your replies Wiki",1,0,0,0,1,1,0
1,1,1954,2,"[Hi everyone, I booked a separate seat for my infant (15-month-old), and I'm confused about the baggage allowance. ]If I have booked a seat for my infant, will I get another 20kg baggage allowance, or is that per adult, not per seat? [Thank you.]","If I have booked a seat for my infant, will I get another 20kg baggage allowance, or is that per adult, not per seat? ","Hi everyone, I booked a separate seat for my infant (15-month-old), and I'm confused about the baggage allowance. Thank you.",1,1,0,0,1,0,0
1,1,1938,2,"My husband and I went to Hawaii (July 2009) for our Honeymoon and were stranded on the Big Island by this airline. [They stopped flying out of Kona days before our flight. They did not contact us and when we got to the airport we found a phone at their counter and were told we were pretty much out of luck. They had not made alternate arrangements, nor could they help. We did not have the credit card we'd used for purchase and were told to call when we got home and they'd refund our money. We specifically asked if we needed to do anything else and were told all we needed was the credit card. Now that we're home they're saying we need to return the paper tickets that the other person was wrong. I find if ludicrous that they strand us and then try to shift responsibility to us for their mistake. We don't have the tickets, so we're supposed to talk to corporate. We've left messages 3 times now and no one is calling back. The only phone number on the website is to reservations and they will send a message, that goes unanswered. ]I checked Better Business Bureau and they have an F rating and a history of this type of problem and they don't respond to complaints from BBB.[ Avoid. Avoid. Avoid.]",My husband and I went to Hawaii (July 2009) for our Honeymoon and were stranded on the Big Island by this airline. I checked Better Business Bureau and they have an F rating and a history of this type of problem and they don't respond to complaints from BBB.,"They stopped flying out of Kona days before our flight. They did not contact us and when we got to the airport we found a phone at their counter and were told we were pretty much out of luck. They had not made alternate arrangements, nor could they help. We did not have the credit card we'd used for purchase and were told to call when we got home and they'd refund our money. We specifically asked if we needed to do anything else and were told all we needed was the credit card. Now that we're home they're saying we need to return the paper tickets that the other person was wrong. I find if ludicrous that they strand us and then try to shift responsibility to us for their mistake. We don't have the tickets, so we're supposed to talk to corporate. We've left messages 3 times now and no one is calling back. The only phone number on the website is to reservations and they will send a message, that goes unanswered.  Avoid. Avoid. Avoid.",0,0,0,1,0,0,0
1,1,1935,2,"I booked my two RT LAX-LHR for travel in October, direct flight. I saw a deal and took it. We will be flying Air New Zealand on the special offer they have right now. Surpised to find out the whole front section of the plane was already alocated, looked on Seat guru and found some great seats.[ Without the board I think I would have waited and maybe payed simular or more, but with stop overs and not on such a nice air plane.]","I booked my two RT LAX-LHR for travel in October, direct flight. I saw a deal and took it. We will be flying Air New Zealand on the special offer they have right now. Surpised to find out the whole front section of the plane was already alocated, looked on Seat guru and found some great seats."," Without the board I think I would have waited and maybe payed simular or more, but with stop overs and not on such a nice air plane.",0,0,0,0,0,1,0
1,1,1927,2,"[I,ve just been looking at a package with Jet2 over xmas/new year to Servigroup Venus where we have stayed many times. I got the price back and had a quick chat with hubby and we decided to go for it and book.]Within about 20 mins the price had risen almost £400.[ I,m so angry, ]how can they justify this? [I had a live web chat with their advisors who more or less said it boils down to supply and demand on flight seats and hotel rooms. I don,t buy that, not in such a short space of time. Well I,m sorry Jet2, you can stick it !!!!! Edited: 9:38 pm, August 04, 2014]",Within about 20 mins the price had risen almost £400.how can they justify this? ,"I,ve just been looking at a package with Jet2 over xmas/new year to Servigroup Venus where we have stayed many times. I got the price back and had a quick chat with hubby and we decided to go for it and book. I,m so angry, I had a live web chat with their advisors who more or less said it boils down to supply and demand on flight seats and hotel rooms. I don,t buy that, not in such a short space of time. Well I,m sorry Jet2, you can stick it !!!!! Edited: 9:38 pm, August 04, 2014",0,1,0,1,0,0,1
1,1,2445,2,"[British Airways has refused to reimburse us (wife and I) for expenses we incurred due to their cancellation of our flight. They offered $150 travel voucher each. Our costs are $470.44. We arrived at LHR at 10AM on May 24, 2013. BA advised that all flights were now canceled until 4PM. That meant our 3PM flight to CPH was canceled. We stood in line at BA Customer Service for ten hours, along with hundreds of others. Customer Service only opened 4 windows. As the hours crawled by - tempers flared. We got to the window at 8PM. No flights available this day, nor the next day - that would get us to CPH in time for the evening sailing of our cruise ship. We agreed to an 10AM standby for CPH, and a alternative code share routing that would get us close to the port where the ship would be on the second sailing day. We spent the night wandering Heathrow Airport, and retrieved our checked luggage. Not much sleep. Next morning - no luck at Standby. Rushed to the alternate plan - and flew up to Manchester UK. Then - rushed to another terminal to partner Lufthanza for a flight to Munich Germany. From there, Lufthanza toHamburg - where we arrived at midnight of May 25 - on a weekend night - without a hotel reservation. Taxied to a hotel (very lucky) and got a few hours sleep. May 26 - off to the train station: took train to Rostock, them S-bahn to Warnemunde. Hurray - that is where our cruise ship was now docked. We made it - No Thanks to British Airways - to whom we had submitted all our documentation. And - to be clear about all this: We are requesting Nothing for the Ten hours we futilely stood in line, for the stress and aggravation, for the no sleep, no food at the Heathrow airport. ]I think it is shameful that British Airways would subject their customers to such treatment - then, simply dismiss a polite request for reimbursement.","I think it is shameful that British Airways would subject their customers to such treatment - then, simply dismiss a polite request for reimbursement.","British Airways has refused to reimburse us (wife and I) for expenses we incurred due to their cancellation of our flight. They offered $150 travel voucher each. Our costs are $470.44. We arrived at LHR at 10AM on May 24, 2013. BA advised that all flights were now canceled until 4PM. That meant our 3PM flight to CPH was canceled. We stood in line at BA Customer Service for ten hours, along with hundreds of others. Customer Service only opened 4 windows. As the hours crawled by - tempers flared. We got to the window at 8PM. No flights available this day, nor the next day - that would get us to CPH in time for the evening sailing of our cruise ship. We agreed to an 10AM standby for CPH, and a alternative code share routing that would get us close to the port where the ship would be on the second sailing day. We spent the night wandering Heathrow Airport, and retrieved our checked luggage. Not much sleep. Next morning - no luck at Standby. Rushed to the alternate plan - and flew up to Manchester UK. Then - rushed to another terminal to partner Lufthanza for a flight to Munich Germany. From there, Lufthanza toHamburg - where we arrived at midnight of May 25 - on a weekend night - without a hotel reservation. Taxied to a hotel (very lucky) and got a few hours sleep. May 26 - off to the train station: took train to Rostock, them S-bahn to Warnemunde. Hurray - that is where our cruise ship was now docked. We made it - No Thanks to British Airways - to whom we had submitted all our documentation. And - to be clear about all this: We are requesting Nothing for the Ten hours we futilely stood in line, for the stress and aggravation, for the no sleep, no food at the Heathrow airport. ",0,0,0,1,0,0,0
1,1,2422,2,"[Back in October I purchased a R/T ticket on KLM web for a trip in March 2014 to Entebbe, Uganda. As part of the ticket I paid the fee for Economy Comfort seat for 4 legs (JFK-AMS, AMS-EBB, EBB-AMS, AMS-ATL). Since October I've routinely checked my itinerary online and up until yesterday everything was in order. Yesterday ]I checked and noticed that my Econ Comfort seats for the JFK-AMS and AMS-EBB legs were missing. I've contact KLM via email; they say their records only show the purchase for the two returning legs. I emailed them a copy of my receipt showing the purchase of all 4 seats and am waiting to hear back from them. My question is: does this happen often? [I looked at the seat map and the flights appear to be very full. I'm concerned that if my seats have been re-sold or given away, I will be out of luck. It's not about getting a refund if that happens, I really want those seats. 24 hours of flying is tough but the KLM Economy Comfort product makes the trip much more pleasant.]",I checked and noticed that my Econ Comfort seats for the JFK-AMS and AMS-EBB legs were missing. I've contact KLM via email; they say their records only show the purchase for the two returning legs. I emailed them a copy of my receipt showing the purchase of all 4 seats and am waiting to hear back from them. My question is: does this happen often? ,"Back in October I purchased a R/T ticket on KLM web for a trip in March 2014 to Entebbe, Uganda. As part of the ticket I paid the fee for Economy Comfort seat for 4 legs (JFK-AMS, AMS-EBB, EBB-AMS, AMS-ATL). Since October I've routinely checked my itinerary online and up until yesterday everything was in order. Yesterday I looked at the seat map and the flights appear to be very full. I'm concerned that if my seats have been re-sold or given away, I will be out of luck. It's not about getting a refund if that happens, I really want those seats. 24 hours of flying is tough but the KLM Economy Comfort product makes the trip much more pleasant.",0,1,0,0,0,1,0
1,1,2404,2,"My daughter and her boyfriend had a delay last year when flying home from Majorca. [We followed all the guidelines and wrote requesting compensation for the 4 hour delay. Thomsons declined stating it was extra ordinary circumstances. Basically the flight from Majorca was delayed because the flight into majorca was delayed due to ongoing planned roundworks near to the airport causing ""some staff and passengers to be late for the outgoing flight"". These roadworks had been ongoing for more than 2 weeks prior to the date and therefore all staff/passengers should have been aware of the possibilities of delays and allowed extra time. The flight was also n a Sunday evening so this should have not been as much of a problem as it would have been at peak traffic times. After they declined my daughter wrote to the Spanish aviation authority and they agreed and advised compensation should be paid to the amount of é400 per passenger. Thomsons still refused and have refused to answer any further communication. She did all the communication via the online form - should we send in one last letter by post or should we proceed to the small claims court and in our opinions do you think she has a good chance of succeeding with the compensation claim.]",My daughter and her boyfriend had a delay last year when flying home from Majorca. ,"We followed all the guidelines and wrote requesting compensation for the 4 hour delay. Thomsons declined stating it was extra ordinary circumstances. Basically the flight from Majorca was delayed because the flight into majorca was delayed due to ongoing planned roundworks near to the airport causing ""some staff and passengers to be late for the outgoing flight"". These roadworks had been ongoing for more than 2 weeks prior to the date and therefore all staff/passengers should have been aware of the possibilities of delays and allowed extra time. The flight was also n a Sunday evening so this should have not been as much of a problem as it would have been at peak traffic times. After they declined my daughter wrote to the Spanish aviation authority and they agreed and advised compensation should be paid to the amount of é400 per passenger. Thomsons still refused and have refused to answer any further communication. She did all the communication via the online form - should we send in one last letter by post or should we proceed to the small claims court and in our opinions do you think she has a good chance of succeeding with the compensation claim.",0,0,0,1,0,0,0
1,1,1926,2,"[I'm currently looking to ]book a flight (indirect) from Las Vegas to New Orleans and then a flight (direct) from New Orleans to New York. [Both ]AA and United fly these routes [and while AA is slightly cheaper, I was just wondering if it was worth the saving? Basically, ]I'm asking who I should book with out of the two companies[. Any advice would be appreciated.]",book a flight (indirect) from Las Vegas to New Orleans and then a flight (direct) from New Orleans to New York. AA and United fly these routes I'm asking who I should book with out of the two companies,"I'm currently looking to Both and while AA is slightly cheaper, I was just wondering if it was worth the saving? Basically, . Any advice would be appreciated.",0,0,0,0,1,1,0
1,1,2330,2,"[I wasn't sure what forfum to post this to so i hope I can get an answer here. I believe there is a site, maybe google, where.... Well let me say what i am looking for. I am going to 5 countries in Europe. I was hoping to look up things to do, restaurants, etc and plot them on a map for myself. There are a lot of preset things with peoples suggestions on the net but would be cool if i had just the stuff on there that I wanted so i can plot out my days.] i have no problem researching and getting the address for things i want i just dont know how to load them on a map with pins or whatever... Can anyone help? [Thanks]", i have no problem researching and getting the address for things i want i just dont know how to load them on a map with pins or whatever... Can anyone help? ,"I wasn't sure what forfum to post this to so i hope I can get an answer here. I believe there is a site, maybe google, where.... Well let me say what i am looking for. I am going to 5 countries in Europe. I was hoping to look up things to do, restaurants, etc and plot them on a map for myself. There are a lot of preset things with peoples suggestions on the net but would be cool if i had just the stuff on there that I wanted so i can plot out my days.Thanks",0,1,0,0,1,1,0
1,1,2293,2,My daughter recently booked a flight from London Heathrow to Ottawa via Washington. [On arrival at the airport she was told she needed an Esta form before she could book in. As she was only in transit at Washington airport and not leaving the terminal she was not aware she needed one. Please be aware that you will not be allowed to travel without one. She did eventually obtain an Esta number from the internet site and just managed to catch he flight but it was very stressful and time consuming. She had a connecting flight from Washington to Ottawa with a two hour time span. Please be aware this is not enough time to negotiate customs and immigration and get to your next boarding gate if you are travelling through Dulles airport. Luckily the Wasington to Ottawa flight was delayed or she would have had to spend the night in the airport. They also lost her luggage!!! ]Moral of this story is pay the extra for a direct flight!,My daughter recently booked a flight from London Heathrow to Ottawa via Washington. Moral of this story is pay the extra for a direct flight!,On arrival at the airport she was told she needed an Esta form before she could book in. As she was only in transit at Washington airport and not leaving the terminal she was not aware she needed one. Please be aware that you will not be allowed to travel without one. She did eventually obtain an Esta number from the internet site and just managed to catch he flight but it was very stressful and time consuming. She had a connecting flight from Washington to Ottawa with a two hour time span. Please be aware this is not enough time to negotiate customs and immigration and get to your next boarding gate if you are travelling through Dulles airport. Luckily the Wasington to Ottawa flight was delayed or she would have had to spend the night in the airport. They also lost her luggage!!! ,0,1,0,1,0,0,0
1,1,2197,2,"[Hi, ]Has anyone flown Emirates recently?[ I've booked a flight to the UK next year and have seen some complaints about the removal of foot rests in Emirates planes and uncomfortable seating on long haul flights. I'd like to hear the experience of anyone who has flown with Emirates recently, thanks Sue]",Has anyone flown Emirates recently?,"Hi,  I've booked a flight to the UK next year and have seen some complaints about the removal of foot rests in Emirates planes and uncomfortable seating on long haul flights. I'd like to hear the experience of anyone who has flown with Emirates recently, thanks Sue",1,1,0,0,1,0,0
1,1,2169,2,"United is changing the rules about Premier. [NO Economy Plus at reservation... only on day of departure. So that means they are trying to sell the seats to one time fliers instead of reserving for those who have almost 50k miles. Also, taking away one bag at check-in. But ]those who pay for Explorer card get two free bags if they only fly 500 miles a year. NOT FAIR. What can we do?",United is changing the rules about Premier. those who pay for Explorer card get two free bags if they only fly 500 miles a year. NOT FAIR. What can we do?,"NO Economy Plus at reservation... only on day of departure. So that means they are trying to sell the seats to one time fliers instead of reserving for those who have almost 50k miles. Also, taking away one bag at check-in. But ",0,0,0,1,0,0,0
1,1,1492,2,"[Hi guys ]will be travelling with my 9months old baby,flying from Armstadam to Entebbe uganda ,its a 1O hrs flight and its during the day .So are there any tips ?[i really need them.waiting to hear from you.]","will be travelling with my 9months old baby,flying from Armstadam to Entebbe uganda ,its a 1O hrs flight and its during the day .So are there any tips ?",Hi guys i really need them.waiting to hear from you.,1,0,0,0,0,1,0
1,1,2122,2,"[Hi there I booked a holiday through Thomascook.com for my wife and I to fly to Kenya in October. This was scheduled to be flying with Monarch Airlines. ]When I received my confirmation - I noticed I was charged £20.00 per person for an extra 5kg of baggage - taking my total UP TO 20kg!!! Is that all?????[ Having looked at the Monarch Airlines website - all passengers flying to Mombasa are allowed a baggage allowance of 35kg PER PASSENGER. If you booked Premium Class this went up to 45kg PER PASSENGER!! I've been in touch with them and they refuse to budge! I've since cancelled my holiday with them and booked through Cosmos and got exactly the deal I was after..... 3 weeks in Kenya to look forward to, and 45kg of luggage each. This will enable us to take extra clothing to distribute among the local population as we did in 2005. Dave Hill]",When I received my confirmation - I noticed I was charged £20.00 per person for an extra 5kg of baggage - taking my total UP TO 20kg!!! Is that all?????,"Hi there I booked a holiday through Thomascook.com for my wife and I to fly to Kenya in October. This was scheduled to be flying with Monarch Airlines.  Having looked at the Monarch Airlines website - all passengers flying to Mombasa are allowed a baggage allowance of 35kg PER PASSENGER. If you booked Premium Class this went up to 45kg PER PASSENGER!! I've been in touch with them and they refuse to budge! I've since cancelled my holiday with them and booked through Cosmos and got exactly the deal I was after..... 3 weeks in Kenya to look forward to, and 45kg of luggage each. This will enable us to take extra clothing to distribute among the local population as we did in 2005. Dave Hill",1,1,0,1,0,0,0
1,1,2088,2,"[I booked a flight with Travelbag online website, and entered full payment details, only to receive an email response that ""Your reservation arrangements are now being finalised and you will be contacted by a consultant, either by email or by telephone, within the next 72 hours to confirm your arrangements."". Ridiculous to wait for a flight booking for 3 days, prices change every day, its either confirmed or you book somewhere else. There is nothing in the booking process that suggests this will be the case, though on later inspection there is something embedded in the T&Cs. I emailed and also tried to call the support line to find they are only open 11am to 5pm. Called the next morning and got bumped to a voicemail. Still waiting for an email or call back for a conformation or refund. ]This is bad behavior, suggest *** AVOID *** booking flights with Traavelbag online.","This is bad behavior, suggest *** AVOID *** booking flights with Traavelbag online.","I booked a flight with Travelbag online website, and entered full payment details, only to receive an email response that ""Your reservation arrangements are now being finalised and you will be contacted by a consultant, either by email or by telephone, within the next 72 hours to confirm your arrangements."". Ridiculous to wait for a flight booking for 3 days, prices change every day, its either confirmed or you book somewhere else. There is nothing in the booking process that suggests this will be the case, though on later inspection there is something embedded in the T&Cs. I emailed and also tried to call the support line to find they are only open 11am to 5pm. Called the next morning and got bumped to a voicemail. Still waiting for an email or call back for a conformation or refund. ",0,1,0,1,0,0,0
1,1,2066,2,"Although i am from a visa waiver country when travelling to the USA, I now have to purchase a pre authorisation before i travel.[ Its quick, no waiting but] i also have to pay 14 us dollars for this! [I reckon its just another form of fund raising!]","Although i am from a visa waiver country when travelling to the USA, I now have to purchase a pre authorisation before i travel. i also have to pay 14 us dollars for this! "," Its quick, no waiting butI reckon its just another form of fund raising!",0,0,0,0,0,1,0
1,1,2030,2,My cousin and his wife have had their flight cancelled due to the French Air Traffic strike [-] they are [currently in Palma Spain and have unofficially been told they may have to wait till Monday for a return flight - ]who Is liable for the additional accommodation costs and everyday expenses ?,My cousin and his wife have had their flight cancelled due to the French Air Traffic strike  they are who Is liable for the additional accommodation costs and everyday expenses ?,-currently in Palma Spain and have unofficially been told they may have to wait till Monday for a return flight - ,0,0,0,0,0,1,0
1,1,1996,2,"[Recently, I was on a full flight. Various nationalities were represented, and an American couple was giving the flight attendant a really hard time about nearby passengers ""who smelled bad"". They had angled their air vents toward said passengers, thus in turn causing them to complain. Despite American's culture of bathing, deodorant and perfumes, I once read that North Americans smell bad to Asians. Who knew? Manners, odors, demeanors, all are culturally different and possible offenses. So I learned something new. ]Pack a small TSA approved tin of Vicks vapor rub, to have handy in the event of odoriferous confines.[ In the end, we are all responsible for our own comfort.]","Pack a small TSA approved tin of Vicks vapor rub, to have handy in the event of odoriferous confines.","Recently, I was on a full flight. Various nationalities were represented, and an American couple was giving the flight attendant a really hard time about nearby passengers ""who smelled bad"". They had angled their air vents toward said passengers, thus in turn causing them to complain. Despite American's culture of bathing, deodorant and perfumes, I once read that North Americans smell bad to Asians. Who knew? Manners, odors, demeanors, all are culturally different and possible offenses. So I learned something new.  In the end, we are all responsible for our own comfort.",0,1,0,1,0,0,0
1,1,1936,2,"[Just curious...]I was checking to see if my husband's flight from LHR to EWR was still at the same time(scheduled for Sunday, the 26th) and I noticed it was delayed several hours due to ""mandatory crew rest."" [I was a little surprised as it seems so far in advance (more than 24 hours) I would think they would get another crew. ]Anybody have a clue why this would be a reason for a delay when the flight is over a day away? [(I don't think he is happy coming home so late at night before a work day but they wouldn't let him change to the earlier flight. Not much anyone can do, really.)]","I was checking to see if my husband's flight from LHR to EWR was still at the same time(scheduled for Sunday, the 26th) and I noticed it was delayed several hours due to ""mandatory crew rest."" Anybody have a clue why this would be a reason for a delay when the flight is over a day away? ","Just curious...I was a little surprised as it seems so far in advance (more than 24 hours) I would think they would get another crew. (I don't think he is happy coming home so late at night before a work day but they wouldn't let him change to the earlier flight. Not much anyone can do, really.)",0,1,0,0,0,1,0
1,1,1905,2,"[Hi all. I'm trying to plan a trip to Exuma. The only problem is my husband will go wherever I book, his only request/demands are it has to be a non stop flight and he requires business class . We live on Long Island and ]I'm having a hard time finding a non stop flight. [My travel dates are flexible so no worries there. I'm even willing to drive to a different airport other than jfk if necessary (within reason). ]Can anybody please help me or point me in the right direction?[ Thanks in advance for any suggestions :)]",I'm having a hard time finding a non stop flight. Can anybody please help me or point me in the right direction?,"Hi all. I'm trying to plan a trip to Exuma. The only problem is my husband will go wherever I book, his only request/demands are it has to be a non stop flight and he requires business class . We live on Long Island and My travel dates are flexible so no worries there. I'm even willing to drive to a different airport other than jfk if necessary (within reason).  Thanks in advance for any suggestions :)",1,1,0,0,1,0,0
1,1,1887,2,"[We are flying into T4 with Malaysian at the start of the evening rush hour and would like to rest for an hour or so before crossing London. ]All the other terminals seem to have arrivals lounges, but not T4. Any idea why?[ (We also noted that most seemed to be open mornings only, presumably for passengers off the ""red eye"" needing to recoever.) It seems easier to take a break at Heathrow than to try and find a refuge at Paddington until the tube clears.]","All the other terminals seem to have arrivals lounges, but not T4. Any idea why?","We are flying into T4 with Malaysian at the start of the evening rush hour and would like to rest for an hour or so before crossing London.  (We also noted that most seemed to be open mornings only, presumably for passengers off the ""red eye"" needing to recoever.) It seems easier to take a break at Heathrow than to try and find a refuge at Paddington until the tube clears.",0,1,0,0,0,0,0
1,1,1874,2,"[I recently flew with Thomson and would never do so again. I flew with one checked bag at a meagre 20kg, and my usual hand luggage bag on wheels. All was perfectly fine on the way OUT (hand luggage was given a cursory glance and declared to be fine), but coming home was a different story. The officials at Crete weighed my hand luggage and found it to be overweight. I had NEVER had hand luggage weighed before, even on the Thomson flight out. I was sent to a different desk in order to check in my hand luggage as a second bag for the hold. I was told this would be €25 and begrudgingly agreed to this, pointing out that this had NOT been a problem on the way over for the SAME bag. Upon reaching the desk, I was told that ON TOP of the €25 I had to pay an amount per every kilo this bag weighed. I was presented with a total fee for checking in a very small hand-luggage sized bag, of....wait for it....€133! The staff were rude, dismissive and told me this was Thompson policy and the airline was rigorous in its baggage checks. This obviously only applies on your return flight, where you have no other option of leaving stuff, and struggle to understand the language and make yourself understood. I felt bullied and was reduced to tears. During discussion, I was told my flight was completely full - it was not. I was also told if I didn't pay up, the €133 would be taken from the pocket of the lady working on the Thomson desk! (really?!) There were other people queuing, all bitterly upset with the surcharges dumped on them for the return flight only. I eventually rectified the situation by donating my beach towels and books to Thomson, and wearing approx 4kg of my clothes, thus saving myself €133. ]Hideous end to a lovely week, all faith in Thomson GONE.[ PS credit to the amazing cabin crew staff who looked after me on the return flight - i could have hugged you all for your kindness.]","Hideous end to a lovely week, all faith in Thomson GONE.","I recently flew with Thomson and would never do so again. I flew with one checked bag at a meagre 20kg, and my usual hand luggage bag on wheels. All was perfectly fine on the way OUT (hand luggage was given a cursory glance and declared to be fine), but coming home was a different story. The officials at Crete weighed my hand luggage and found it to be overweight. I had NEVER had hand luggage weighed before, even on the Thomson flight out. I was sent to a different desk in order to check in my hand luggage as a second bag for the hold. I was told this would be €25 and begrudgingly agreed to this, pointing out that this had NOT been a problem on the way over for the SAME bag. Upon reaching the desk, I was told that ON TOP of the €25 I had to pay an amount per every kilo this bag weighed. I was presented with a total fee for checking in a very small hand-luggage sized bag, of....wait for it....€133! The staff were rude, dismissive and told me this was Thompson policy and the airline was rigorous in its baggage checks. This obviously only applies on your return flight, where you have no other option of leaving stuff, and struggle to understand the language and make yourself understood. I felt bullied and was reduced to tears. During discussion, I was told my flight was completely full - it was not. I was also told if I didn't pay up, the €133 would be taken from the pocket of the lady working on the Thomson desk! (really?!) There were other people queuing, all bitterly upset with the surcharges dumped on them for the return flight only. I eventually rectified the situation by donating my beach towels and books to Thomson, and wearing approx 4kg of my clothes, thus saving myself €133.  PS credit to the amazing cabin crew staff who looked after me on the return flight - i could have hugged you all for your kindness.",0,0,0,1,1,0,0
1,1,1831,2,"[I've been reading reviews over the net about HA and PAL. Hawaiian Air has way cheaper airfares for MNL-SFO, but at the same time I've been reading on some negative reviews from people who took Coach(economy) flights w/ them. As for PAL, their airfares are way up, although I have had no bad experience when flying w/ them. Its the price difference that's making me think of trying HA's service.] Would love to hear how your trip went with Hawaiian Air or PAL. [Thanks!]", Would love to hear how your trip went with Hawaiian Air or PAL. ,"I've been reading reviews over the net about HA and PAL. Hawaiian Air has way cheaper airfares for MNL-SFO, but at the same time I've been reading on some negative reviews from people who took Coach(economy) flights w/ them. As for PAL, their airfares are way up, although I have had no bad experience when flying w/ them. Its the price difference that's making me think of trying HA's service.Thanks!",0,1,0,0,1,0,0
1,1,1774,2,"[Long story short have fallen for a girl who lives near Seattle, WA and with the exorbitant price of flights to and from the US really I need help getting there. Tickets for an 18 hour connecting flight with a stop-off in Pennsylvania on comparison sites come out as £500 which is just ridiculous considering and Icelandair who do fly from Reykjavík for a well priced direct flight pose the problem of getting out to Reykjavík and getting home from Reykjavíc. ]Any tips for me looking, any money saving hints or little ways any of you might have saved money traveling to and from Europe or the US?[ I'm not an experienced flyer but can get to pretty much any airport in the UK if it saves me some money. Thanks. Edited: 12:09 pm, March 05, 2014]","Any tips for me looking, any money saving hints or little ways any of you might have saved money traveling to and from Europe or the US?","Long story short have fallen for a girl who lives near Seattle, WA and with the exorbitant price of flights to and from the US really I need help getting there. Tickets for an 18 hour connecting flight with a stop-off in Pennsylvania on comparison sites come out as £500 which is just ridiculous considering and Icelandair who do fly from Reykjavík for a well priced direct flight pose the problem of getting out to Reykjavík and getting home from Reykjavíc.  I'm not an experienced flyer but can get to pretty much any airport in the UK if it saves me some money. Thanks. Edited: 12:09 pm, March 05, 2014",0,1,0,0,1,1,0
1,1,1757,2,I started looking at Christmas airfare in early Oct and was shocked at how expensive it is! Am I just looking too early?[ Last year I booked rather late and the prices where much more reasonable than I'm seeing right now. Michael PS I'm traveling from Seattle to Austin Tx],I started looking at Christmas airfare in early Oct and was shocked at how expensive it is! Am I just looking too early?, Last year I booked rather late and the prices where much more reasonable than I'm seeing right now. Michael PS I'm traveling from Seattle to Austin Tx,0,1,0,0,0,0,0
1,1,1753,2,"[Hi! This fall, we're flying on Air France from Los Angeles to Barcelona (connecting at CDG) then returning a few weeks later out of Venice to Los Angeles (connecting at CDG). While I understand that most flights within Europe do not allow you to pre-select your seats, ]we're confused as to why the AF site will not let us select seats for the longer, international LAX to CDG segment of our travels. [We were able to select seats for the international portion of our return trip but not the outbound. Can anyone help me figure this out, please? It is our honeymoon and we've purchased Premium Economy tickets. We're really hoping to sit together...and not in the middle of the 4-seat row. Thank you for your advice!]","we're confused as to why the AF site will not let us select seats for the longer, international LAX to CDG segment of our travels. ","Hi! This fall, we're flying on Air France from Los Angeles to Barcelona (connecting at CDG) then returning a few weeks later out of Venice to Los Angeles (connecting at CDG). While I understand that most flights within Europe do not allow you to pre-select your seats, We were able to select seats for the international portion of our return trip but not the outbound. Can anyone help me figure this out, please? It is our honeymoon and we've purchased Premium Economy tickets. We're really hoping to sit together...and not in the middle of the 4-seat row. Thank you for your advice!",1,1,0,0,1,1,0
1,1,1752,2,"[Hi,] does anyone know if Ryanair are putting on flights for summer 2013 from Cork to Lanzarote???[ They seem to have the flights to Tenerife, Fuerteventura etc. on sale already but none to Lanzarote from Cork. Thanks :)]", does anyone know if Ryanair are putting on flights for summer 2013 from Cork to Lanzarote???,"Hi, They seem to have the flights to Tenerife, Fuerteventura etc. on sale already but none to Lanzarote from Cork. Thanks :)",1,0,0,0,1,1,0
1,1,1720,2,"[Here is a copy of a letter I sent Cheapoair. I am trying to have the police in New York file criminal charges. They say I have a credit for $1833, but won't let me use it. 8/29/07 I am a physician working in Walnut Creek California. I bought (11/ 6/2006) three United Airline tickets ($1833 visa receipt is attached) from Cheapoair (internet site located in New York) to fly from San Francisco to Cancun on January 20th, 2007. Due to changes at my job, I cancelled my flights well in advance of the departure date. I was told I would now have a monetary credit (minus a $100 penalty per ticket) that could be used for one year. I called and reconfirmed this numerous times. I have been trying to make new reservations for over three months now. At first I tried to use the credit to go to New York (see emails), now I have been simply trying to rebook my original itinerary (SFO to CUN). Every representative tells me I have a credit for $1833, and that they can make me a reservation, but when I go to book the flights they say they have to talk with their booking department and will get back to me. They never do! I have cell phone record of hours of conversation time. I have also sent numerous emails, including a final warning that I would be filing a criminal complaint. ]This case is simply a matter of fraud. They have $1833 of my money, but won’t give me my money back or let me purchase tickets. Cheapoair booking number: ###### phone number: ########## United ticket numbers: #############, #############, ############# Names of Cheapoair reps I have spoken to: Russell, Gina, Nevin and Stephanine[—both promised repeatly they would get back to me, and never did. Sincerely,]","This case is simply a matter of fraud. They have $1833 of my money, but won’t give me my money back or let me purchase tickets. Cheapoair booking number: ###### phone number: ########## United ticket numbers: #############, #############, ############# Names of Cheapoair reps I have spoken to: Russell, Gina, Nevin and Stephanine","Here is a copy of a letter I sent Cheapoair. I am trying to have the police in New York file criminal charges. They say I have a credit for $1833, but won't let me use it. 8/29/07 I am a physician working in Walnut Creek California. I bought (11/ 6/2006) three United Airline tickets ($1833 visa receipt is attached) from Cheapoair (internet site located in New York) to fly from San Francisco to Cancun on January 20th, 2007. Due to changes at my job, I cancelled my flights well in advance of the departure date. I was told I would now have a monetary credit (minus a $100 penalty per ticket) that could be used for one year. I called and reconfirmed this numerous times. I have been trying to make new reservations for over three months now. At first I tried to use the credit to go to New York (see emails), now I have been simply trying to rebook my original itinerary (SFO to CUN). Every representative tells me I have a credit for $1833, and that they can make me a reservation, but when I go to book the flights they say they have to talk with their booking department and will get back to me. They never do! I have cell phone record of hours of conversation time. I have also sent numerous emails, including a final warning that I would be filing a criminal complaint. —both promised repeatly they would get back to me, and never did. Sincerely,",0,1,0,1,0,0,0
1,1,1595,2,"Hold on to your hand luggage if you are travelling to South Africa on British Airways. [Any domestic travel included in your ticket will probably be on South African airline Comair, operating under the British Airways banner. BA/Comair has a “policy” (it happened on both of my flights) of selecting passengers at random and asking them to leave their hand luggage at the door when boarding, as “the cabin is full”. Don’t do it. I did, and had a phone stolen from my bag. When the crew approached me at the door, I asked them if they would stow the bag on board, meaning in the cabin. They said they would. Instead, I ended up collecting my unlocked bag of valuables (minus one) from the carousel in the terminal. To add insult to injury, my bag was well within the regulation size, it fitted comfortably into the overhead locker (on the return trip) and it was all unnecessary as there was plenty of room in the lockers anyway. When I complained to BA at the airport I was told I should not have left valuables in my checked-in luggage! Had I not been so sleep deprived after a long international flight I might have been more circumspect when ambushed by the crew. BA/Comair has not responded to any of the three emails I have sent them. So much for me being accommodating.]",Hold on to your hand luggage if you are travelling to South Africa on British Airways. ,"Any domestic travel included in your ticket will probably be on South African airline Comair, operating under the British Airways banner. BA/Comair has a “policy” (it happened on both of my flights) of selecting passengers at random and asking them to leave their hand luggage at the door when boarding, as “the cabin is full”. Don’t do it. I did, and had a phone stolen from my bag. When the crew approached me at the door, I asked them if they would stow the bag on board, meaning in the cabin. They said they would. Instead, I ended up collecting my unlocked bag of valuables (minus one) from the carousel in the terminal. To add insult to injury, my bag was well within the regulation size, it fitted comfortably into the overhead locker (on the return trip) and it was all unnecessary as there was plenty of room in the lockers anyway. When I complained to BA at the airport I was told I should not have left valuables in my checked-in luggage! Had I not been so sleep deprived after a long international flight I might have been more circumspect when ambushed by the crew. BA/Comair has not responded to any of the three emails I have sent them. So much for me being accommodating.",0,1,0,1,0,0,0
1,1,1565,2,"Since Usairways merger with American our service and prices have suffered out of Charlotte.[ My last experience made me vow to never fly them unless I absolutely had to. My wife and I just returned from a round trip via Delta from Charlotte to Jacksonville, FL. We flew first class cheaper than a coach seat on AA. From the moment we stepped up to the ticket counter in Charlotte until we got our baggage back at the end of the trip, it was amazing to experience the difference in service. The comparison between first class on Delta and first class on AA is amazing. Delta on each leg had chilled water bottles waiting at our seat, fresh blankets, pillows, and the flight attendants came down the aisle and took drink orders on the ground, and seamlessly replaced empty water bottles. Snacks were first rate and included fresh fruit and unique offerings. The entire crew was dressed very sharply, smiled, and actually thanked us for flying with them. They seemed to genuinely enjoy their jobs. Every flight on AA that we've taken since the merger we could hear the flight attendants complaining and they could care less about the service. Not once did passengers get berated by the flight attendants to hurry up so they could have an on time departure by the Delta crews....it is common place on AA. It was as if we stepped back in time when air travel was enjoyable. On each leg of the trip, our luggage was waiting on us when we arrived at baggage claim. AA is lucky to get it to you within 30 minutes.] Best decision we've made to switch our business to Delta.",Since Usairways merger with American our service and prices have suffered out of Charlotte. Best decision we've made to switch our business to Delta.," My last experience made me vow to never fly them unless I absolutely had to. My wife and I just returned from a round trip via Delta from Charlotte to Jacksonville, FL. We flew first class cheaper than a coach seat on AA. From the moment we stepped up to the ticket counter in Charlotte until we got our baggage back at the end of the trip, it was amazing to experience the difference in service. The comparison between first class on Delta and first class on AA is amazing. Delta on each leg had chilled water bottles waiting at our seat, fresh blankets, pillows, and the flight attendants came down the aisle and took drink orders on the ground, and seamlessly replaced empty water bottles. Snacks were first rate and included fresh fruit and unique offerings. The entire crew was dressed very sharply, smiled, and actually thanked us for flying with them. They seemed to genuinely enjoy their jobs. Every flight on AA that we've taken since the merger we could hear the flight attendants complaining and they could care less about the service. Not once did passengers get berated by the flight attendants to hurry up so they could have an on time departure by the Delta crews....it is common place on AA. It was as if we stepped back in time when air travel was enjoyable. On each leg of the trip, our luggage was waiting on us when we arrived at baggage claim. AA is lucky to get it to you within 30 minutes.",0,1,0,1,0,0,0
1,1,2204,2,"Who can give me information about How and where I can buy a 144 hours Shanghai & 72 hours Hong Kong Visa for a KLM employee with a standby ticket? [I am traveling from 09-08-2016 from Schiphol Amsterdam to Hong Kong till 15-08-2016 and will visit Shanghai till 20-08-2016. From there I traveling back to Amsterdam. I take my son (16 years) with me on this holiday and in Hong Kong I will visit my cousin! Greetings, ----- & ------- E-mail: ----------------------]",Who can give me information about How and where I can buy a 144 hours Shanghai & 72 hours Hong Kong Visa for a KLM employee with a standby ticket? ,"I am traveling from 09-08-2016 from Schiphol Amsterdam to Hong Kong till 15-08-2016 and will visit Shanghai till 20-08-2016. From there I traveling back to Amsterdam. I take my son (16 years) with me on this holiday and in Hong Kong I will visit my cousin! Greetings, ----- & ------- E-mail: ----------------------",0,1,0,0,1,1,0
1,1,1862,2,[Hey all ]Just saw flights from SFO-JFK with Delta for $168 USD no luggage for 22 July. Main Cabin. Is this a good price? [I've only just started watching the internal flights and the next cheapest is $100 more. I'm only asking as wondering should I wait till after Christmas. I haven't been monitoring the flights and will jump on it if it's good. Thanks very much.],Just saw flights from SFO-JFK with Delta for $168 USD no luggage for 22 July. Main Cabin. Is this a good price? ,Hey all I've only just started watching the internal flights and the next cheapest is $100 more. I'm only asking as wondering should I wait till after Christmas. I haven't been monitoring the flights and will jump on it if it's good. Thanks very much.,1,1,0,0,1,0,0
1,1,1535,2,"[Flew AMS to ALC yesterday. After take off I kept hearing a high pitched squeal/yelping noise coming from below my seat. Now I didn't have a very hot curry the night before so knew it was not me. I began to think there was something wrong with the plane. Airbus 319's can sometimes make strange noises. Some of my fellow passengers were looking at me very strangely. Turns out that they] guy behind me had one of those little dogs which look like a gremlin in a tiny dog carrier under my seat. It continued to yelp incessantly for about 45 minutes.[ You wouldn't think a little dog could squeal so loud. It wasn't really a bark, more like it was trying to squeal and bark at the same time. Most people around the area reached for their headphones including me but even that could not mask the little tyke out. Was not until I got up for my headphones and mentioned that the dog seemed distressed and that perhaps he should try to calm it down that he picked the poor thing from under the seat. He seemed oblivious to the noise it was making, perhaps he was immune. Give me a screaming child over this little begger any day ;-)]", guy behind me had one of those little dogs which look like a gremlin in a tiny dog carrier under my seat. It continued to yelp incessantly for about 45 minutes.,"Flew AMS to ALC yesterday. After take off I kept hearing a high pitched squeal/yelping noise coming from below my seat. Now I didn't have a very hot curry the night before so knew it was not me. I began to think there was something wrong with the plane. Airbus 319's can sometimes make strange noises. Some of my fellow passengers were looking at me very strangely. Turns out that they You wouldn't think a little dog could squeal so loud. It wasn't really a bark, more like it was trying to squeal and bark at the same time. Most people around the area reached for their headphones including me but even that could not mask the little tyke out. Was not until I got up for my headphones and mentioned that the dog seemed distressed and that perhaps he should try to calm it down that he picked the poor thing from under the seat. He seemed oblivious to the noise it was making, perhaps he was immune. Give me a screaming child over this little begger any day ;-)",0,1,0,1,0,0,0
1,1,1483,2,"[Today Ellemay wrote: “I however, like Qantas and apart from a few ""bad"" times mostly I find them to offer an excellent service..especially after you try some other airlines in the world.......I like my flying kangaroo ! I could write some wicked experiences I have had on other airlines but it would be zapped ......from TA quickly.....” A couple of days ago on this thread tripadvisor.com/ShowTopic-g1-i10702-k908667-… petite 001 wrote a long complaint about Mexicana. While I didn’t think the vehemence of her complaint was actually justified I still don’t understand why TA saw fit to remove her post. At other times I have seen really spurious and damaging complaints about small accommodation houses and restaurants left uncensored. ]I would really like to know the criteria which TA uses for deleting these sorts of posts.",I would really like to know the criteria which TA uses for deleting these sorts of posts.,"Today Ellemay wrote: “I however, like Qantas and apart from a few ""bad"" times mostly I find them to offer an excellent service..especially after you try some other airlines in the world.......I like my flying kangaroo ! I could write some wicked experiences I have had on other airlines but it would be zapped ......from TA quickly.....” A couple of days ago on this thread tripadvisor.com/ShowTopic-g1-i10702-k908667-… petite 001 wrote a long complaint about Mexicana. While I didn’t think the vehemence of her complaint was actually justified I still don’t understand why TA saw fit to remove her post. At other times I have seen really spurious and damaging complaints about small accommodation houses and restaurants left uncensored. ",0,1,0,0,0,1,0
1,1,1910,2,"[Hi, Bit of a long shot... ]We booked back in March to go to for a family holiday Florida over the summer and we got very bad news yesterday. My mother in law has been diagnosed with stage 3b terminal lung cancer with life expectancy of 3-6mths and told no longer able to fly. We booked on Virgin via Expedia and neither company will even consider exchanging let alone refund for the single ticket. Both insist they would refund but are blaming each other's ""rules"" [none of which deal with their customers as human beings. We have written to both Expedia & Virgin's customer relations as well as their CEOs, tweeted their Twitter accounts, ]our travel insurance only covers her if she passes away. Any other suggestions?[ All advice welcome.]","We booked back in March to go to for a family holiday Florida over the summer and we got very bad news yesterday. My mother in law has been diagnosed with stage 3b terminal lung cancer with life expectancy of 3-6mths and told no longer able to fly. We booked on Virgin via Expedia and neither company will even consider exchanging let alone refund for the single ticket. Both insist they would refund but are blaming each other's ""rules"" our travel insurance only covers her if she passes away. Any other suggestions?","Hi, Bit of a long shot... none of which deal with their customers as human beings. We have written to both Expedia & Virgin's customer relations as well as their CEOs, tweeted their Twitter accounts,  All advice welcome.",1,1,0,0,1,1,0
1,1,1924,2,"[hi all ]I need to get a flight to Madrid from one of the DC airports (DCA, IAD, BWI), and I would like to go on a United partner. But the last United flight to Europe I was on a 3x3 plane with a few overhead TVs and really awful... everything. Any advice?","I need to get a flight to Madrid from one of the DC airports (DCA, IAD, BWI), and I would like to go on a United partner. But the last United flight to Europe I was on a 3x3 plane with a few overhead TVs and really awful... everything. Any advice?",hi all ,1,0,0,0,0,0,0
1,1,1923,2,"[Came through the other day and noticed the CCTV monitor showing the luggage being unloaded onto the belt which carries it up to baggage reclaim. Very interesting. ]Not a single bag ""placed"" on the belt - all ""thrown"".","Not a single bag ""placed"" on the belt - all ""thrown"".",Came through the other day and noticed the CCTV monitor showing the luggage being unloaded onto the belt which carries it up to baggage reclaim. Very interesting. ,0,1,0,0,0,0,0
1,1,2472,2,"[Hey Guys, ]Just after opinions on what Cathay Pacific are like, [i'm thinking of flying with them later this year from Australia to the UK and just after some general feedback on the airline. Thanks in advance!!]","Just after opinions on what Cathay Pacific are like, ","Hey Guys, i'm thinking of flying with them later this year from Australia to the UK and just after some general feedback on the airline. Thanks in advance!!",1,1,0,0,1,0,0
1,1,1878,2,"[I travel on Firefly (the ""budget"" airline under Malaysian Airlines) for the convenience of flying out of Subang Airport. Recently, I opted for the 'taxi' booking to add on to my travel booking from the Firefly website. Let me tell you - NEVER opt for this. The airlines charged me MYR6 and it is really for no good reason and it was not explained clearly in the website. I was under the impression that ""for my convenience"" I could book a cab to get to the airport and this was the cab fare. It is not. It is merely to have the cab company call you to ask whether you need a cab!!! Which you can do for free on your own. So, in addition to the MYR6 you pay to the airlines, you will need to fork out the metered fare plus MYR10 (because you booked the cab as opposed to flagging it down at a cab stand). Do not get cheated by Firefly by opting for this ""taxi service"". ]I demanded a refund from Firefly and was promptly told I can complain by sending in an email to the airlines!!! How's that for service??!!",I demanded a refund from Firefly and was promptly told I can complain by sending in an email to the airlines!!! How's that for service??!!,"I travel on Firefly (the ""budget"" airline under Malaysian Airlines) for the convenience of flying out of Subang Airport. Recently, I opted for the 'taxi' booking to add on to my travel booking from the Firefly website. Let me tell you - NEVER opt for this. The airlines charged me MYR6 and it is really for no good reason and it was not explained clearly in the website. I was under the impression that ""for my convenience"" I could book a cab to get to the airport and this was the cab fare. It is not. It is merely to have the cab company call you to ask whether you need a cab!!! Which you can do for free on your own. So, in addition to the MYR6 you pay to the airlines, you will need to fork out the metered fare plus MYR10 (because you booked the cab as opposed to flagging it down at a cab stand). Do not get cheated by Firefly by opting for this ""taxi service"". ",0,1,0,1,0,0,0
1,1,1876,2,We (Mrs H and myself) are planning on a trip to Phoenix and/or San Diego in early/mid March 2012. [We were going to book WT+ and we have enough BA miles to upgrade to Club World for one leg of the journey. When I last checked about a month ago most dates were available but we wanted to hang on a few weeks to spread out payments (flight to Chicago just booked and paid for) so held fire and were about to book when the news came through regarding the changes. ]So any thoughts as to whether we should book now and get the exact dates we want or hold off until November in case of better deals?,We (Mrs H and myself) are planning on a trip to Phoenix and/or San Diego in early/mid March 2012. So any thoughts as to whether we should book now and get the exact dates we want or hold off until November in case of better deals?,We were going to book WT+ and we have enough BA miles to upgrade to Club World for one leg of the journey. When I last checked about a month ago most dates were available but we wanted to hang on a few weeks to spread out payments (flight to Chicago just booked and paid for) so held fire and were about to book when the news came through regarding the changes. ,0,1,0,0,0,0,0
1,1,1893,2,"[Just wondering --- ]Can My GPS system be hand carried on my Southwest Flight from Baltimore to Orlando, or must it be checked? [Same with binoculars- We are planning on viewing a space shuttle launch and want our binoculars with us. Must I check them in to. We have had items stolen from our luggage so I'm not real keen on checking-in valuable items.]","Can My GPS system be hand carried on my Southwest Flight from Baltimore to Orlando, or must it be checked? ",Just wondering --- Same with binoculars- We are planning on viewing a space shuttle launch and want our binoculars with us. Must I check them in to. We have had items stolen from our luggage so I'm not real keen on checking-in valuable items.,0,1,0,0,0,0,0
1,1,1558,2,"My daughter and her friend are flying from Bristol with Easyjet tomorrow. [Printer broken, ]do they have to take a boarding pass?",My daughter and her friend are flying from Bristol with Easyjet tomorrow. do they have to take a boarding pass?,"Printer broken, ",0,0,0,0,0,1,0
1,1,2199,2,My sister [wants to spend some time in Dubai on her way to Thailand. ]She plans to spend 2 days in Dubai. Is that enough time for Dubai? [She is planning 9 days for Thailand. Please advise if she should increase the duration of her Dubai trip. Many thanks.],My sister She plans to spend 2 days in Dubai. Is that enough time for Dubai? ,wants to spend some time in Dubai on her way to Thailand. She is planning 9 days for Thailand. Please advise if she should increase the duration of her Dubai trip. Many thanks.,0,1,0,0,1,0,0
1,1,1601,2,"[I'm taking my first trip to Europe in March, and about a month ago flights were priced at $ 817 from to TPA to MAD. Now they're $ 910. I think I should have booked when I first looked. My question for all of you who travel from the States to Europe frequently is:] do you think I should book now or wait and see if prices go back down?[ I know they could also rise, but I'm not sure what a normal price would be. I know it's a crap shoot, but I'd like your advice on what you'd do. Thanks in advance for your help.]", do you think I should book now or wait and see if prices go back down?,"I'm taking my first trip to Europe in March, and about a month ago flights were priced at $ 817 from to TPA to MAD. Now they're $ 910. I think I should have booked when I first looked. My question for all of you who travel from the States to Europe frequently is: I know they could also rise, but I'm not sure what a normal price would be. I know it's a crap shoot, but I'd like your advice on what you'd do. Thanks in advance for your help.",0,1,0,0,1,1,0
1,1,1596,2,"Is it just me, or when you look for flights online and some cracking deals come up, they are always the websites that say call us to book. Yet when you call, the prices aren't as they were first advertised and are always a couple of hundred more. [Its companies like Dial-A-Flight...... I've tried them a few times to see what deal they can offer, on line it looks good, but once you phone them the deal never seems to exist. They quoted me £850 to Bangkok! Crazy, I managed it for £580 myself for Christmas time.]","Is it just me, or when you look for flights online and some cracking deals come up, they are always the websites that say call us to book. Yet when you call, the prices aren't as they were first advertised and are always a couple of hundred more. ","Its companies like Dial-A-Flight...... I've tried them a few times to see what deal they can offer, on line it looks good, but once you phone them the deal never seems to exist. They quoted me £850 to Bangkok! Crazy, I managed it for £580 myself for Christmas time.",0,1,0,1,0,0,0
1,1,1608,2,"Has anyone had as much trouble as I have had with Avro Flights. [I have recently had cause to get in touch with them to change my booking, I had to wait 35 mins for the call to be answered and at 10p per minute not a cheap call, Once I got through I was told the server was down and I would need to ring again the following following week as they don't open Sunday. I rang in the week and waited 28 minutes for my call to be answered, booking changed, received invoice via email but the details were incorrect, I wrote to them and got nothing back and had to ring again on Saturday, after another 22 minute wait my call was answered, I asked for the booking to be corrected, the operator assured me all was now correct - to date I have not yet received a corrected updated e-ticket which means only one thing I have to ring again as we fly to Greece in 12 days. The thought fills me with dread!!! One thing I can be certain of it didn't take them this long and this many goes to get it right when they took my booking and the payment.]",Has anyone had as much trouble as I have had with Avro Flights. ,"I have recently had cause to get in touch with them to change my booking, I had to wait 35 mins for the call to be answered and at 10p per minute not a cheap call, Once I got through I was told the server was down and I would need to ring again the following following week as they don't open Sunday. I rang in the week and waited 28 minutes for my call to be answered, booking changed, received invoice via email but the details were incorrect, I wrote to them and got nothing back and had to ring again on Saturday, after another 22 minute wait my call was answered, I asked for the booking to be corrected, the operator assured me all was now correct - to date I have not yet received a corrected updated e-ticket which means only one thing I have to ring again as we fly to Greece in 12 days. The thought fills me with dread!!! One thing I can be certain of it didn't take them this long and this many goes to get it right when they took my booking and the payment.",0,0,0,1,0,0,1
1,1,1611,2,"I have two children's that will fly unaccompanied minor with delta. They have a 7 and a half hour layover in Portland, OR. I heard they will put them in a room with tv and snacks inside, will they be able to go outside and get food? [Because they are 14 and 17 and they need tons of food and get hungry very easily. and I feel like paying $100 for this service is just too much, I mean the airport is super easy to get around and there are signs everywhere, they have traveled a lot so they are very familiar with the transiting process. ]I think that delta should not force people to pay $100 for this service that just lock kids in a room with nothing,[ this should be an optional option for parents that don't trust their kids...]","I have two children's that will fly unaccompanied minor with delta. They have a 7 and a half hour layover in Portland, OR. I heard they will put them in a room with tv and snacks inside, will they be able to go outside and get food? I think that delta should not force people to pay $100 for this service that just lock kids in a room with nothing,","Because they are 14 and 17 and they need tons of food and get hungry very easily. and I feel like paying $100 for this service is just too much, I mean the airport is super easy to get around and there are signs everywhere, they have traveled a lot so they are very familiar with the transiting process.  this should be an optional option for parents that don't trust their kids...",0,0,1,0,0,1,0
1,1,1598,2,Rumour on Vegas forum that Virgin plan to replace the 747s on the Gatwick - Vegas route? Anybody know anything[- I'm sceptical until they get any A380s?],Rumour on Vegas forum that Virgin plan to replace the 747s on the Gatwick - Vegas route? Anybody know anything,- I'm sceptical until they get any A380s?,0,0,0,0,0,1,0
1,1,1603,2,[Hi ]What is the difference in these planes? [Is one better than the other. Which one can travel the farthest?] Boeing 787 dreamliner and Boeing 777 and Airbus 380 and the Airbus 350 [Thanks],What is the difference in these planes?  Boeing 787 dreamliner and Boeing 777 and Airbus 380 and the Airbus 350 ,Hi Is one better than the other. Which one can travel the farthest?Thanks,1,0,0,0,1,1,0
1,1,1578,2,[I have booked a weeks holiday with on the beach and they have informed me I need to check in on line prior to travelling. Apparently on the ryanair website you can only check in 7 days before unless you pay extra for allocated seats. As I dont need allocated seats and dont want to pay extra ]how do I print off my boarding passes 7 days before for my return flight if I am already on my way to spain. [It says theres a charge if you dont print off your boarding passes thanks],how do I print off my boarding passes 7 days before for my return flight if I am already on my way to spain. ,I have booked a weeks holiday with on the beach and they have informed me I need to check in on line prior to travelling. Apparently on the ryanair website you can only check in 7 days before unless you pay extra for allocated seats. As I dont need allocated seats and dont want to pay extra It says theres a charge if you dont print off your boarding passes thanks,0,1,0,0,1,1,0
1,1,1575,2,"[I am a Canadian citizen travelling to US .] I am being charged US APHIS User fee , US Custom user fee, US Transfer fee, US security fee and US federal Inspection fee. [In total the fee are $118.22.] Do other traveller from other countries get charge this fees"," I am being charged US APHIS User fee , US Custom user fee, US Transfer fee, US security fee and US federal Inspection fee.  Do other traveller from other countries get charge this fees",I am a Canadian citizen travelling to US .In total the fee are $118.22.,0,1,0,0,0,1,0
1,1,1568,2,"[Quick question.... ]My passport is a normal passport which was issue 5 years ago and expire 2013 [it does not have a chip in it as i beleive chipped passports didnt not come in when i renewed my passport,] is this passport ok to travel on because it doesnt havw a chip? [its machine readable as it has all the numbers etc on the bottom of the photo page, ive tried various website etc for a answer and starting to panick now as im going in 2 weeks!! Ive completed my ESTA and that is fine Thanks in advance]",My passport is a normal passport which was issue 5 years ago and expire 2013  is this passport ok to travel on because it doesnt havw a chip? ,"Quick question.... it does not have a chip in it as i beleive chipped passports didnt not come in when i renewed my passport,its machine readable as it has all the numbers etc on the bottom of the photo page, ive tried various website etc for a answer and starting to panick now as im going in 2 weeks!! Ive completed my ESTA and that is fine Thanks in advance",0,1,0,0,1,1,1
1,1,1566,2,"[Hi! ]Trying to see if anyone has flown on Lufthansa's A380 in premium economy cabin? Care to post your experience. [Looking at flying SFO-DEL rt in summer on this. Relatively new service so hard to find any reviews. Infact, the Frankfurt-DEL A380 will start in April.Thanks in advance.]",Trying to see if anyone has flown on Lufthansa's A380 in premium economy cabin? Care to post your experience. ,"Hi! Looking at flying SFO-DEL rt in summer on this. Relatively new service so hard to find any reviews. Infact, the Frankfurt-DEL A380 will start in April.Thanks in advance.",1,0,0,0,1,1,0
1,1,1567,2,"[Hi :) Just wanting to find out, I am booked ]on flight QF25 melb to lax, it says there is a stopover in Auckland. [This is my first time overseas so have no idea about this stuff! ]Does this mean that we get off the plane and change planes? [Or is it just a quick stop and then leaving again? Thanks :)]","on flight QF25 melb to lax, it says there is a stopover in Auckland. Does this mean that we get off the plane and change planes? ","Hi :) Just wanting to find out, I am booked This is my first time overseas so have no idea about this stuff! Or is it just a quick stop and then leaving again? Thanks :)",1,1,0,0,1,1,0
1,1,1569,2,"[I need to go to Vienna in June and by far the best deal is on Air Berlin, even if it means having to go to JFK.] All I know about them is that one of their planes slid off the runway in Duesseldorf during the winter. Will I be OK?", All I know about them is that one of their planes slid off the runway in Duesseldorf during the winter. Will I be OK?,"I need to go to Vienna in June and by far the best deal is on Air Berlin, even if it means having to go to JFK.",0,1,0,0,0,0,0
1,1,1553,2,"[I have over 100,000 points on a Chase Sapphire proffered card. ]I was under the impression that generally round trip domestic flights are around 25000 per round trip ticket. I just called Chase, and they said it would be around 100,000 points to fly round trip from Fort Myers Florida to Portland Oregon. [They said it is based on the cost of the ticket.] Am I missing something here?[ Any input would be greatly appreciated. Thanks. The dates we would like to travel are leaving Fort Myers on July 6th, and returning on July 18th.]","I was under the impression that generally round trip domestic flights are around 25000 per round trip ticket. I just called Chase, and they said it would be around 100,000 points to fly round trip from Fort Myers Florida to Portland Oregon.  Am I missing something here?","I have over 100,000 points on a Chase Sapphire proffered card. They said it is based on the cost of the ticket. Any input would be greatly appreciated. Thanks. The dates we would like to travel are leaving Fort Myers on July 6th, and returning on July 18th.",0,1,0,0,1,0,0
1,1,1537,2,"[Hi, I have previously been to Berlin (flew with Ryanair from London Stansted-SXF), but this time we are flying from heathrow to Tegel with Germanwings.] With Ryanair, you are allowed 10kgs hand luggage + one small item (handbag/laptop etc) Does anyone know if Germanwings (from heathrow) allow this too? [I checked the website and it mentioned only 1 piece of hand luggage with max weight of 8kg. However, when I called the helpline, the gentleman who seemed albeit a little confused by my accent, suggested that a lady is allowed a handbag too. He didn't sound very confident with this though... Has anyone flown this route before and had experience of taking two pieces through? Thanks in advance, -----]"," With Ryanair, you are allowed 10kgs hand luggage + one small item (handbag/laptop etc) Does anyone know if Germanwings (from heathrow) allow this too? ","Hi, I have previously been to Berlin (flew with Ryanair from London Stansted-SXF), but this time we are flying from heathrow to Tegel with Germanwings.I checked the website and it mentioned only 1 piece of hand luggage with max weight of 8kg. However, when I called the helpline, the gentleman who seemed albeit a little confused by my accent, suggested that a lady is allowed a handbag too. He didn't sound very confident with this though... Has anyone flown this route before and had experience of taking two pieces through? Thanks in advance, -----",1,1,0,0,1,1,0
1,1,1555,2,"[Hi all, I'm a US citizen going from Newark to Santiago, Chile. I have a 14 hour overnight layover in Panama City airport and since I'm young and travel-hardy (and poor), I've just decided to suck it up and stay in the international terminal reading and getting some work done. My only concern is that ]I've seen some posts [here and elsewhere] that say for layovers lasting more than 12 hours I might need to ""check in"" with Panama [somehow (go through some kind of customs/immigration?). ]Is that true, [or ]can I just get off my plane, hang out for all that time in the terminal, and get on my next flight in the morning?[ Will anybody actually check up on how long I've been in the airport if I never try to enter the country? I will be checking a bag all the way to Santiago (aka, not picking up in Panama...). Thanks! Edited: 9:48 pm, July 19, 2013]","I've seen some posts  that say for layovers lasting more than 12 hours I might need to ""check in"" with Panama Is that true, can I just get off my plane, hang out for all that time in the terminal, and get on my next flight in the morning?","Hi all, I'm a US citizen going from Newark to Santiago, Chile. I have a 14 hour overnight layover in Panama City airport and since I'm young and travel-hardy (and poor), I've just decided to suck it up and stay in the international terminal reading and getting some work done. My only concern is that here and elsewheresomehow (go through some kind of customs/immigration?). or  Will anybody actually check up on how long I've been in the airport if I never try to enter the country? I will be checking a bag all the way to Santiago (aka, not picking up in Panama...). Thanks! Edited: 9:48 pm, July 19, 2013",1,1,0,0,1,1,0
1,1,1554,2,"[I recently booked Ryanair flights for my husband and his friend. When I began the online check in, ]I realised the surname of the second adult, the friend, was wrongly entered [as the same surname as my husband although his first name was correct. I had failed to notice this on the confirmation email. Rang Ryanair and they said it would cost £160 for them to change the name or £110 if we did it ourselves online. As the hotel was booked, we had little choice but to pay the £110. Protests that the mistake was not ours fell on deaf ears. I wrote to their head office but they refused to be of any assistance. Some googling showed that others had experienced a reversion of the second adult surname to that of the first adult when the website goes to the payment page. I believe this is what happened to us. It also appears their terms of contract may be considered unfair. So I intend to sue them in the county court and ]wondered if anyone might have any experiences of doing this with Ryanair?","I realised the surname of the second adult, the friend, was wrongly entered wondered if anyone might have any experiences of doing this with Ryanair?","I recently booked Ryanair flights for my husband and his friend. When I began the online check in, as the same surname as my husband although his first name was correct. I had failed to notice this on the confirmation email. Rang Ryanair and they said it would cost £160 for them to change the name or £110 if we did it ourselves online. As the hotel was booked, we had little choice but to pay the £110. Protests that the mistake was not ours fell on deaf ears. I wrote to their head office but they refused to be of any assistance. Some googling showed that others had experienced a reversion of the second adult surname to that of the first adult when the website goes to the payment page. I believe this is what happened to us. It also appears their terms of contract may be considered unfair. So I intend to sue them in the county court and ",0,1,0,1,0,1,0
1,1,1564,2,[Hi all. I am travelling from Dublin to Seattle via San Francisco.] I will clear us immigration at Dublin and then have a 6 hour wait at San Francisco. If I was to leave the airport would I have to clear immigration again? [I am travelling with a young child so wouldn't want to make them go through immigration again (took almost 2 hours last time). Thanks in advance], I will clear us immigration at Dublin and then have a 6 hour wait at San Francisco. If I was to leave the airport would I have to clear immigration again? ,Hi all. I am travelling from Dublin to Seattle via San Francisco.I am travelling with a young child so wouldn't want to make them go through immigration again (took almost 2 hours last time). Thanks in advance,1,1,0,0,1,0,0
1,1,1561,2,"[Hi, In all my past travels I've always been on a single carrier from A to C via B, so for online checkin it's just been a case of checking in once for all sectors. This weekend ]I'm flying SYD to BKK (TG) to VIE (OS) to FRA (LH). It's all on the one reference number with OS flight numbers [and LX (!!!) issued eTickets, so ]I'm not sure which site to do the Online Checkin, [hopefully with the chance to choose my seats (particularly for the OS leg). ]Do I just check in on the OS site for all legs, or will I have to check in individually for each flight? [Thanks ----]","I'm flying SYD to BKK (TG) to VIE (OS) to FRA (LH). It's all on the one reference number with OS flight numbers I'm not sure which site to do the Online Checkin, Do I just check in on the OS site for all legs, or will I have to check in individually for each flight? ","Hi, In all my past travels I've always been on a single carrier from A to C via B, so for online checkin it's just been a case of checking in once for all sectors. This weekend and LX (!!!) issued eTickets, so hopefully with the chance to choose my seats (particularly for the OS leg). Thanks ----",1,1,0,0,1,1,0
1,1,1550,2,[i have seen old post re the above. I just wondered if there was recent experience of them. ]i need to but return ticket to hong kong [for my son for new year ]and they are quoting c£540 for klm via amsterdam [which is about half the price of everyonreelse......],i need to but return ticket to hong kong and they are quoting c£540 for klm via amsterdam ,i have seen old post re the above. I just wondered if there was recent experience of them. for my son for new year which is about half the price of everyonreelse......,0,1,0,0,0,1,0
1,1,1544,2,[Trying to figure out ]why AA flight 5 was diverted on the 5th and flight 5 was diverted today on the 6th DFW to HNL[ Beginning to think this flight is jinxed and traveling same route next week. Ideas?],why AA flight 5 was diverted on the 5th and flight 5 was diverted today on the 6th DFW to HNL,Trying to figure out  Beginning to think this flight is jinxed and traveling same route next week. Ideas?,0,0,0,0,0,1,0
1,1,1536,2,"[I was looking at flying from Cuzco, Peru to Easter Island, Chile. I googled it and got this: Cuzco-Lima-Santiago-Easter Island - ]all on LAN, fare around $735. The problem is that the flight arrives in Santiago at 00:35 and leaves at 09:05.[ So I thought - why not split the journey and nip off to Santiago for a bit. So I googled Cuzco to Santiago, and the best fare I got (around $700) was going a tortuous route via Lima, Iguazu Falls and Sao Paulo! ]The direct route via Lima came in at around $780.[.. more expensive than flying on to Easter Island. Out of curiousity, I checked what a] one-way ticket from Santiago to Easter Island costs, and it came to $461. Please can someone explain the logic behind all of this?","all on LAN, fare around $735. The problem is that the flight arrives in Santiago at 00:35 and leaves at 09:05.The direct route via Lima came in at around $780. one-way ticket from Santiago to Easter Island costs, and it came to $461. Please can someone explain the logic behind all of this?","I was looking at flying from Cuzco, Peru to Easter Island, Chile. I googled it and got this: Cuzco-Lima-Santiago-Easter Island -  So I thought - why not split the journey and nip off to Santiago for a bit. So I googled Cuzco to Santiago, and the best fare I got (around $700) was going a tortuous route via Lima, Iguazu Falls and Sao Paulo! .. more expensive than flying on to Easter Island. Out of curiousity, I checked what a",0,1,0,0,0,0,0
1,1,1514,2,[I'm at the early stages if planning a trip to California from UK Looking to ]fly fron Manchester or heathrow to any if the main California city airports . Will probably be going may/ June time and am looking for advice in best time to buy and route options that would give best deal [. Any advice greatly appreciated],fly fron Manchester or heathrow to any if the main California city airports . Will probably be going may/ June time and am looking for advice in best time to buy and route options that would give best deal ,I'm at the early stages if planning a trip to California from UK Looking to . Any advice greatly appreciated,0,0,0,0,1,1,0
1,1,1546,2,"[Hello, was just checking flights departing from Heathrow. On Saturday 20th Aug I noticed a ]flight operated by American Airlines to Boston was cancelled.[ ]So, what happens to all the passengers who had arranged,booked and paid for this flight?","flight operated by American Airlines to Boston was cancelled.So, what happens to all the passengers who had arranged,booked and paid for this flight?","Hello, was just checking flights departing from Heathrow. On Saturday 20th Aug I noticed a  ",0,1,0,0,0,0,0
1,1,1521,2,"[Hi, hope one of the Thomson experts out there help on this, ]if you book Premium club on a flight only, does that entitle you to choose seats together and do OLCI at 90 days out?[ It doesn't clarify this on the website (as far as I can see) ---]","if you book Premium club on a flight only, does that entitle you to choose seats together and do OLCI at 90 days out?","Hi, hope one of the Thomson experts out there help on this,  It doesn't clarify this on the website (as far as I can see) ---",1,0,0,0,0,1,0
1,1,1502,2,"I just booked a flight from Portugal to Bagkok to me and a friend of mine at Bravofly but we didn't have to put our Passport number anywhere in the reservation... Is that normal?[!? Thank you,]",I just booked a flight from Portugal to Bagkok to me and a friend of mine at Bravofly but we didn't have to put our Passport number anywhere in the reservation... Is that normal?,"!? Thank you,",0,0,0,0,1,0,0
1,1,1538,2,"[Hi there, ]I'm needing to change the date of birth on an AirAsia flight [by spouse out the wrong year down for my birth date. I can't seem to find any information on it anywhere. Thanks -----]",I'm needing to change the date of birth on an AirAsia flight ,"Hi there, by spouse out the wrong year down for my birth date. I can't seem to find any information on it anywhere. Thanks -----",1,1,0,0,1,1,0
1,1,1513,2,"[I have worked so hard at booking a flight with AirAsia and got all the details but ]when it gets to the 'choose the method of payment' it stops and that's it. [It wouldn't be so bad but I spent all afternoon trying to book a flight on Lao Airlines. Whoa, are these sites unfriendly? Maybe they don't want internet customers? ]And ideas on what I could do to get to the confirmation step??",when it gets to the 'choose the method of payment' it stops and that's it. And ideas on what I could do to get to the confirmation step??,"I have worked so hard at booking a flight with AirAsia and got all the details but It wouldn't be so bad but I spent all afternoon trying to book a flight on Lao Airlines. Whoa, are these sites unfriendly? Maybe they don't want internet customers? ",0,1,0,0,0,1,0
1,1,1510,2,[We have flown this route before Washington Dulles to Heathrrow. Last time I booked - 5 months in advance - FOUR DAYS after I booked British Air lowered the fare by $400.00 EACH. Unbelievable!! ]Any ideas on when or how far ahead of time one should book ?[-------]-,Any ideas on when or how far ahead of time one should book ?-,We have flown this route before Washington Dulles to Heathrrow. Last time I booked - 5 months in advance - FOUR DAYS after I booked British Air lowered the fare by $400.00 EACH. Unbelievable!! -------,0,1,0,0,0,1,1
1,1,1516,2,"Is there any way to find out when the peak, shoulder and low seasons are? [I would preferably start with Qantas (to leave and return to Australia), but QF is not essential. I want to know a year in advance so I can book work leave dates - when does the price triple? And yes, no matter what they say, it does triple, as a school teacher, I've tried for many years (and I just resent this.)]","Is there any way to find out when the peak, shoulder and low seasons are? ","I would preferably start with Qantas (to leave and return to Australia), but QF is not essential. I want to know a year in advance so I can book work leave dates - when does the price triple? And yes, no matter what they say, it does triple, as a school teacher, I've tried for many years (and I just resent this.)",0,1,0,0,0,0,0
1,1,1522,2,"[Hi, So..... ]Aer Lingus flights keep increasing in price [since I checked ]at the start of July, Flights were €750 now €1133 for 2 from Dublin to Tenerife, anyone have any inside info lol or experience of them reducing back down in price closer to date?[?? Have had to leave booking late as my boyfriend is due for an operation and we were awaiting a date. Thanks]","Aer Lingus flights keep increasing in price at the start of July, Flights were €750 now €1133 for 2 from Dublin to Tenerife, anyone have any inside info lol or experience of them reducing back down in price closer to date?","Hi, So..... since I checked ?? Have had to leave booking late as my boyfriend is due for an operation and we were awaiting a date. Thanks",1,1,0,0,1,1,0
1,1,1499,2,Can my wife carry and hand luggage along with her ladies bag/purse? [Regards ------],Can my wife carry and hand luggage along with her ladies bag/purse? ,Regards ------,0,0,0,0,0,1,0
1,1,1508,2,"Tried to book a flight[ with virgin to Barbados premier economy ]and the web site was down [just as I went to confirm booking, ]the following day the flights had increased by an amazing £600, now over £900 more than the original flight price[, madness.! My own fault that I didn't call customer services on the day, I didn't have a chance as I was running to and from meetings on the day. Now I can not get a decent price after being given the oppotunity to see friends after such a traumatic time recenlty. ]How can £800 go to £1200 now over £1700 in days [its crazy and they still have seats left!! It's greed...............]","Tried to book a flightand the web site was down the following day the flights had increased by an amazing £600, now over £900 more than the original flight priceHow can £800 go to £1200 now over £1700 in days "," with virgin to Barbados premier economy just as I went to confirm booking, , madness.! My own fault that I didn't call customer services on the day, I didn't have a chance as I was running to and from meetings on the day. Now I can not get a decent price after being given the oppotunity to see friends after such a traumatic time recenlty. its crazy and they still have seats left!! It's greed...............",0,1,0,1,0,1,1
1,1,1528,2,"I am trying to book airfare from Airtran for June. Through Travelocity,[ the flights show up, then when I go to pay, it says ""flights are sold out."" On Airtran's website, the flights don't even show up at all. ]Is it just too early to book these flights....or could they already be sold out?","I am trying to book airfare from Airtran for June. Through Travelocity,Is it just too early to book these flights....or could they already be sold out?"," the flights show up, then when I go to pay, it says ""flights are sold out."" On Airtran's website, the flights don't even show up at all. ",0,0,0,0,0,1,0
1,1,1506,2,I will be traveling with a group [of 15 - 24 Girl Scouts (girls and adults) ]in June 2011 from Saint Louis to Zurich. Any recommendations on the best place to get group travel rates? [Thanks?],I will be traveling with a group in June 2011 from Saint Louis to Zurich. Any recommendations on the best place to get group travel rates? ,of 15 - 24 Girl Scouts (girls and adults) Thanks?,0,0,0,0,1,1,0
1,1,1559,2,Has anyone else noticed that United prices are super expensive lately.[ I have been looking at flights end of August from Toronto to Kauai and for economy with 2 stops it is around 3500. I have put in dates in May and June as well just to see and prices are more than we are paying in first class for January. Seems crazy. A couple of weeks ago prices seemed to be around 2000 for 2 people economy return.],Has anyone else noticed that United prices are super expensive lately., I have been looking at flights end of August from Toronto to Kauai and for economy with 2 stops it is around 3500. I have put in dates in May and June as well just to see and prices are more than we are paying in first class for January. Seems crazy. A couple of weeks ago prices seemed to be around 2000 for 2 people economy return.,0,0,1,0,0,1,0
1,1,1527,2,[i have a friend who lives in london (but whose family is in new jersey) who is getting married soon. my friends and i were ]thinking of getting [her ]an airline gift certificate [as a wedding gift so that she can either go home or go somewhere fun in europe. any ideas?] [i've looked on british airways but they don't seem to offer gift certificates. and continental requires that you redeem gift certificates from the states. any ideas? thanks!],thinking of getting an airline gift certificate  ,i have a friend who lives in london (but whose family is in new jersey) who is getting married soon. my friends and i were her as a wedding gift so that she can either go home or go somewhere fun in europe. any ideas?i've looked on british airways but they don't seem to offer gift certificates. and continental requires that you redeem gift certificates from the states. any ideas? thanks!,0,1,0,0,1,1,0
1,1,1526,2,"Must have been a charter because there are no scheduled flights between MAO and LGW.[ www.telegraph.co.uk/opinion/main.jhtml… ""But there's another eight hours to go, how could you possibly have run out of gin?"" And tonic! Quite an amusing piece.]",Must have been a charter because there are no scheduled flights between MAO and LGW.," www.telegraph.co.uk/opinion/main.jhtml… ""But there's another eight hours to go, how could you possibly have run out of gin?"" And tonic! Quite an amusing piece.",0,0,0,0,0,1,0
1,1,1525,2,"[My bf and I will be flying Business Class NRT->HKG on CX505,] we'd much prefer window seats, but the seatguru map for Cathay Pacific's Airbus A330-300 (333) shows our seats in 19A,19C to be Standard Economy Seats. Is that true [or is that a typo? I called Cathay Pacific and they informed me all Business Class seats are recliners, and they all recline to the same capacity. Thanks!]"," we'd much prefer window seats, but the seatguru map for Cathay Pacific's Airbus A330-300 (333) shows our seats in 19A,19C to be Standard Economy Seats. Is that true ","My bf and I will be flying Business Class NRT->HKG on CX505,or is that a typo? I called Cathay Pacific and they informed me all Business Class seats are recliners, and they all recline to the same capacity. Thanks!",0,1,0,0,1,1,0
1,1,1519,2,"[Hello, I'm going on holiday in may with ]thomas cook leaving from manchester airport and am wondering if I'll be charged extra because my bag weighs 6.5kg which is 500g over the limit. If so, how much? [because I can't afford to pack any of it in my hold luggage because it's mainly electronics valued at >£500 Thanks]","thomas cook leaving from manchester airport and am wondering if I'll be charged extra because my bag weighs 6.5kg which is 500g over the limit. If so, how much? ","Hello, I'm going on holiday in may with because I can't afford to pack any of it in my hold luggage because it's mainly electronics valued at >£500 Thanks",1,1,0,0,0,0,0
1,1,1517,2,[Hi ]off to the usa in a few days can i put my aersol tins [eg deodrant and hairspray ]in my suitcase or is that banned now[.thanks],off to the usa in a few days can i put my aersol tins in my suitcase or is that banned now,Hi eg deodrant and hairspray .thanks,1,0,0,0,1,1,0
1,1,1507,2,Does anyone know if I can send my 16 year old as an adult with Thai ? [His Dad will be meeting him at the other end but he will be flying solo otherwise .],Does anyone know if I can send my 16 year old as an adult with Thai ? ,His Dad will be meeting him at the other end but he will be flying solo otherwise .,0,1,0,0,0,0,0
1,1,1858,2,"I recently booked a round trip from Zurich to Sydney with Bravofly.[ After reading some of the posts I now realise this was not the best idea. ]I booked for me, my wife and a friend and about a month ago received an email sating that the return flight home was cancelled[ and that my options were; Accept a schedule change and they would request this with the airliner; Apply for a refund subject to approval. ]I requested a schedule change and the friend I booked for got an instant reply with the new schedule yet for my wife and I it has been a month and Bravofly keep saying 'your request has been forwarded to the schedule change department' and we will be notified. [Most of the emails have been in poor english and a lot just have absolutely no response.] Can anyone help me with anything I can do, words I can say to fix this problem?","I recently booked a round trip from Zurich to Sydney with Bravofly.I booked for me, my wife and a friend and about a month ago received an email sating that the return flight home was cancelledI requested a schedule change and the friend I booked for got an instant reply with the new schedule yet for my wife and I it has been a month and Bravofly keep saying 'your request has been forwarded to the schedule change department' and we will be notified.  Can anyone help me with anything I can do, words I can say to fix this problem?", After reading some of the posts I now realise this was not the best idea.  and that my options were; Accept a schedule change and they would request this with the airliner; Apply for a refund subject to approval. Most of the emails have been in poor english and a lot just have absolutely no response.,0,0,0,1,0,1,0
1,1,1556,2,Anyone any experience with Monarch airlines re hand luggage. [I know they do not have the same reputation as Easyjet/Ryanair but ]I have a small suitcase that I need to 'carry on'.... the 55x40x25 is fine except the handle takes it just over the 55. Will that cause me a problem.[ I fly from Birmingham (if that makes any difference ?)],Anyone any experience with Monarch airlines re hand luggage. I have a small suitcase that I need to 'carry on'.... the 55x40x25 is fine except the handle takes it just over the 55. Will that cause me a problem.,I know they do not have the same reputation as Easyjet/Ryanair but  I fly from Birmingham (if that makes any difference ?),0,1,0,0,0,0,0
1,1,1479,2,[I shall soon be travelling from London Heathrow to Hong Kong in British Airways WT+ on an Airbus 380-80. ]Can anyone please tell me in what order either by seating or cabin that disembarcation takes place.,Can anyone please tell me in what order either by seating or cabin that disembarcation takes place.,I shall soon be travelling from London Heathrow to Hong Kong in British Airways WT+ on an Airbus 380-80. ,0,0,0,0,0,1,0
1,1,1489,2,"[Hi ]Just booked a flight with Ryanair and cannot find an option to add Advanced Passenger Information anywhere, even in Manage my Booking. [I usually travel with Easyjet so am used to filling in the information on their website. Where can I fill it in if travelling with Ryanair? I have heard that you now add all the details when checking in online instead of having a separate page to fill in whenever you like. However, I thought that API was required at least 48 hours before the flight time, yet Ryanair allow you to check in up to 4 hours before the flight leaves, so how does this work? Is there a well-hidden API option somewhere that I have missed? Many thanks in advance]","Just booked a flight with Ryanair and cannot find an option to add Advanced Passenger Information anywhere, even in Manage my Booking. ","Hi I usually travel with Easyjet so am used to filling in the information on their website. Where can I fill it in if travelling with Ryanair? I have heard that you now add all the details when checking in online instead of having a separate page to fill in whenever you like. However, I thought that API was required at least 48 hours before the flight time, yet Ryanair allow you to check in up to 4 hours before the flight leaves, so how does this work? Is there a well-hidden API option somewhere that I have missed? Many thanks in advance",1,1,0,0,1,1,0
1,1,1472,2,"[I am booked on SWISS Airlines from Rome to Zurich in Economy. Their website says Economy passengers can have one carry-on bag. ]Does anyone know if that means I can carry my purse onboard, too, or do they mean ONE carry-on bag. [Period. I booked this using United miles and SWISS Airlines as a partner airline. I know on United you can have one carry-on plus one additional personal item.]","Does anyone know if that means I can carry my purse onboard, too, or do they mean ONE carry-on bag. ",I am booked on SWISS Airlines from Rome to Zurich in Economy. Their website says Economy passengers can have one carry-on bag. Period. I booked this using United miles and SWISS Airlines as a partner airline. I know on United you can have one carry-on plus one additional personal item.,0,1,0,0,0,1,0
1,1,1857,2,I plan to go to Zurich via Seattle and it appears Icelandair has a good flight going there in their booking site but it is showing a 35 mins plane change at KEF. Is it possible ? [I am quite doubtful about this. Looks like I have to rush to disembark from the plane and run to embark on the next plane..],I plan to go to Zurich via Seattle and it appears Icelandair has a good flight going there in their booking site but it is showing a 35 mins plane change at KEF. Is it possible ? ,I am quite doubtful about this. Looks like I have to rush to disembark from the plane and run to embark on the next plane..,0,0,0,0,0,1,0
1,1,1491,2,"Don't book tickets with airfare.com.[ They make their money on extra charges that are not necessary. When booking they charge you for delivery of paper tickets, which are then not required and no refund is given. They then say they are waiving the charges for substituting etickets. You have not notice of this when making your flight reservations.]",Don't book tickets with airfare.com.," They make their money on extra charges that are not necessary. When booking they charge you for delivery of paper tickets, which are then not required and no refund is given. They then say they are waiving the charges for substituting etickets. You have not notice of this when making your flight reservations.",0,0,0,1,0,0,0
1,1,1497,2,[Why do budget airlines like Air Asia try to rip people off? ]Internet check in for Air Asia is not possible without agreeing to take their insurance!!!,Internet check in for Air Asia is not possible without agreeing to take their insurance!!!,Why do budget airlines like Air Asia try to rip people off? ,0,0,0,1,0,0,0
1,1,1477,2,[I am booking a ticket to Europe and I was going to purchase through cheapoair or cheap tickets but after reading the reviews I chose not too. ]Looking at google flights I am getting mixed reviews. Are they trust worthy? what has been your experience?[ TIA],Looking at google flights I am getting mixed reviews. Are they trust worthy? what has been your experience?,I am booking a ticket to Europe and I was going to purchase through cheapoair or cheap tickets but after reading the reviews I chose not too.  TIA,0,1,0,0,0,1,0
1,1,1490,2,[We are planning to use Iberia from Memphis to Chicago to Rome. ]The Iberian flight is scheduled to arrive from Memphis 1 hour and 15 minutes before the departure of the Iberian flight to Rome. [I understand that all Iberian flights use Terminal 3.] Would we have time to make our transatlantic flight?,The Iberian flight is scheduled to arrive from Memphis 1 hour and 15 minutes before the departure of the Iberian flight to Rome.  Would we have time to make our transatlantic flight?,We are planning to use Iberia from Memphis to Chicago to Rome. I understand that all Iberian flights use Terminal 3.,0,0,0,0,0,1,0
1,1,1480,2,"[Hi! We are planning a trip to the US and will be flying sydney to la with virgin. We have enough points to get myself, my partner and 3 year old return in business but I'm worried it might not be a good option when flying with a child. ]Would anyone choose to fly cattle class if flying with a child over business???",Would anyone choose to fly cattle class if flying with a child over business???,"Hi! We are planning a trip to the US and will be flying sydney to la with virgin. We have enough points to get myself, my partner and 3 year old return in business but I'm worried it might not be a good option when flying with a child. ",1,1,0,0,0,0,1
1,1,1496,2,"[We recently booked with Emirates a full paid 1st class return ticket from Hamburg to Mumbai via Dubai The ticket was issued in Hamburg, Germany. On our return leg , ]Emirates downgraded the aircraft from Dubai to Hamburg which did not have a 1st class and we were booked business class. What recourse do we have for compensation specifically applicable in the E.U .",Emirates downgraded the aircraft from Dubai to Hamburg which did not have a 1st class and we were booked business class. What recourse do we have for compensation specifically applicable in the E.U .,"We recently booked with Emirates a full paid 1st class return ticket from Hamburg to Mumbai via Dubai The ticket was issued in Hamburg, Germany. On our return leg , ",0,1,0,0,0,0,0
1,1,1861,2,"[Hi ]I am planing to fly from Dublin to London on 26 Sep arriving at Terminal 2,i then have to connect in Terminal 2 for my connecting flight to Vancouver with a 1 hour """"between flight"""" time frame [,,i am flying with Air Canada partly operated by Air Lingus..ive never traveled this way before,so ]will i have enough time to connect ??[ I will be buying the ticket online via a third party to travel with Air Canada..it states Air Canada ac9054 for the first part of the journey into Heathrow and Air Canada ac855 for the forwarding journey onto Vancouver,therefore do i have enough time to connect ? when i board at Dublin i will ask to forward my luggage all the way through.. Thank you]","I am planing to fly from Dublin to London on 26 Sep arriving at Terminal 2,i then have to connect in Terminal 2 for my connecting flight to Vancouver with a 1 hour """"between flight"""" time frame will i have enough time to connect ??","Hi ,,i am flying with Air Canada partly operated by Air Lingus..ive never traveled this way before,so  I will be buying the ticket online via a third party to travel with Air Canada..it states Air Canada ac9054 for the first part of the journey into Heathrow and Air Canada ac855 for the forwarding journey onto Vancouver,therefore do i have enough time to connect ? when i board at Dublin i will ask to forward my luggage all the way through.. Thank you",1,1,0,0,1,0,0
1,1,1851,2,"If you were to suggest a Top 5 of airlines to get the TA ""Never going to fly again"" in 2010, who would be on the list? [I am going to go with: 1. RyanAir 2. BA 3. United 4. Qantas 5. Garuda]","If you were to suggest a Top 5 of airlines to get the TA ""Never going to fly again"" in 2010, who would be on the list? ",I am going to go with: 1. RyanAir 2. BA 3. United 4. Qantas 5. Garuda,0,1,0,0,0,0,0
1,1,2298,2,Do you get BAEC tier points on Dragon Air flights? [I've tried searching but can't seem to find the answer. Thanks],Do you get BAEC tier points on Dragon Air flights? ,I've tried searching but can't seem to find the answer. Thanks,0,0,0,0,1,1,0
1,1,1871,2,"I am wanting to park at Manchester airport near to the terminals, rather than off-site or too far away on-site. Which car park would I use? [(We fly from terminal 3) I know it will be expensive but I am travelling with my elderly Dad so want the carpark where it is only a short walk from the car into the departure lounge. Help in identifying this would be useful.]","I am wanting to park at Manchester airport near to the terminals, rather than off-site or too far away on-site. Which car park would I use? ",(We fly from terminal 3) I know it will be expensive but I am travelling with my elderly Dad so want the carpark where it is only a short walk from the car into the departure lounge. Help in identifying this would be useful.,0,1,0,0,0,1,0
1,1,1859,2,My son passed away and always wanted to go to Thailand. What are the restrictions? [We are traveling Korean Air],My son passed away and always wanted to go to Thailand. What are the restrictions? ,We are traveling Korean Air,0,1,0,0,0,0,0
1,1,1476,2,[Hi ]how much does wi fi cost on emirates perth to london,how much does wi fi cost on emirates perth to london,Hi ,1,0,0,0,0,0,0
1,1,1470,2,[I am a Diamond stratus person on Delta. I have flown on their partner airlines Air France and KLM several times over the last few months. Every occasion I have been treated poorly. They simply do not recognize the status of Delta Frequent Fliers. I would suggest you be aware of this. ]Has anyone had the same experience and have you found a way to help?,Has anyone had the same experience and have you found a way to help?,I am a Diamond stratus person on Delta. I have flown on their partner airlines Air France and KLM several times over the last few months. Every occasion I have been treated poorly. They simply do not recognize the status of Delta Frequent Fliers. I would suggest you be aware of this. ,0,1,0,1,0,0,0
1,1,1498,2,[we found cheap price from montreal canada to houston usa from the website below. ]please advise if this website is reliable: http://www.cheapflightairs.com/ Thank you.,please advise if this website is reliable: http://www.cheapflightairs.com/ Thank you.,we found cheap price from montreal canada to houston usa from the website below. ,0,1,0,0,0,0,0
1,1,1846,2,I was about to book a long haul uk/florida and have seen conflicting reviews Has anyone used them recentely [I usually use virgin but there is a big family of us going and the price is a lot cheaper with TC any advise thanks],I was about to book a long haul uk/florida and have seen conflicting reviews Has anyone used them recentely ,I usually use virgin but there is a big family of us going and the price is a lot cheaper with TC any advise thanks,0,1,0,0,1,0,0
1,1,1864,2,"[I have never used Priceline or any 3rd party booking site. I normally fly for work or well planned in advanced vacation. However, I need to make near last minute reservations for 3 people. ]If I use Priceline ""Best Express Deal"" or ""Name Your Own Price"" can I get stuck flying Frontier or is those tools only for major carriers United/AA/Delta? [I tried googling the answer but appeared it was outdated postings.]","If I use Priceline ""Best Express Deal"" or ""Name Your Own Price"" can I get stuck flying Frontier or is those tools only for major carriers United/AA/Delta? ","I have never used Priceline or any 3rd party booking site. I normally fly for work or well planned in advanced vacation. However, I need to make near last minute reservations for 3 people. I tried googling the answer but appeared it was outdated postings.",0,1,0,0,0,1,0
1,1,1839,2,[Hi All ]I am just printing my Easyjet boarding passes out [and was rather annoyed by the big colourful advert for National Express on each one! Anyway I have printed in black and white rather than waste a huge quantity of coloured ink on those ads. They still look good quality but for peace of mind ]I thought I 'd check in case anyone had been given grief from any airlines for not printing in full colour.[ By the looks have things I have still used half a gallon of ink on those poxy adverts! They should make these things as economical as possible to print out.],I am just printing my Easyjet boarding passes out I thought I 'd check in case anyone had been given grief from any airlines for not printing in full colour.,Hi All and was rather annoyed by the big colourful advert for National Express on each one! Anyway I have printed in black and white rather than waste a huge quantity of coloured ink on those ads. They still look good quality but for peace of mind  By the looks have things I have still used half a gallon of ink on those poxy adverts! They should make these things as economical as possible to print out.,1,0,0,1,0,1,0
1,1,1807,2,"[We was booked to fly home from PRG-EMA at 21:55 on the 14/6/09. At 23:00 we was told by leaflet it was cancelled ""due to crew out of hours."" It did not leave East Midlands. We was all put up in a airport hotel with breakfeast. And it stated we will fly out on PRG-EMA/STD. at 11:20 the next day 15/6/09. On getting up we went to the airport at 8-00 only to find this flight cancelled as well. We was told to report back at 9:30 when we was told there is a plane coming from Luton for us and we will leave at 13:30. We left at 14.15 over 16 hours late on what we was told by easyjet cabin crew as a rescue flight.] On getting home I rang Easyjet to find out about the 250 euro's each in compensation only to be told the flights where not cancelled but rescheduled so we cannot claim. Is there any point in emailing them with a claim [or am I p****** against the wind. ------.]", On getting home I rang Easyjet to find out about the 250 euro's each in compensation only to be told the flights where not cancelled but rescheduled so we cannot claim. Is there any point in emailing them with a claim ,"We was booked to fly home from PRG-EMA at 21:55 on the 14/6/09. At 23:00 we was told by leaflet it was cancelled ""due to crew out of hours."" It did not leave East Midlands. We was all put up in a airport hotel with breakfeast. And it stated we will fly out on PRG-EMA/STD. at 11:20 the next day 15/6/09. On getting up we went to the airport at 8-00 only to find this flight cancelled as well. We was told to report back at 9:30 when we was told there is a plane coming from Luton for us and we will leave at 13:30. We left at 14.15 over 16 hours late on what we was told by easyjet cabin crew as a rescue flight.or am I p****** against the wind. ------.",0,1,0,0,0,1,0
1,1,1819,2,"[So this is probably a dumb question, but] has anyone used US paper (8.5x11) to print a Ryanair boarding pass?[ It says A4 paper on their website, and I know they are sticklers for rules, but I'm hoping 8.5x11 will be ok (since I don't even know if you can get A4 paper in the US). I guess I could try to print the boarding pass in France or Poland, but I'd rather print it here before I leave (since I paid for a seat just so I could). I don't think A4 is exactly 8.5x11 inches, though.]", has anyone used US paper (8.5x11) to print a Ryanair boarding pass?,"So this is probably a dumb question, but It says A4 paper on their website, and I know they are sticklers for rules, but I'm hoping 8.5x11 will be ok (since I don't even know if you can get A4 paper in the US). I guess I could try to print the boarding pass in France or Poland, but I'd rather print it here before I leave (since I paid for a seat just so I could). I don't think A4 is exactly 8.5x11 inches, though.",0,0,0,0,0,1,0
1,1,1822,2,"[This might be an inappropriate question to ask on this forum, but I'm not sure where else to post it - and my family and I cannot figure out a decent solution to the problem. Here it is: ]I have friends and family members who can't or won't be bothered to mail presents [(and money is not the problem). ]They save them up for when I visit and then give them to me then, expecting me to take them back on the plane. [Sometimes these gifts are quite bulky; and, as I travel lightly (almost always without checked luggage, and usually with just a back-pack), they never fit into my luggage. On one occasion I ended up checking my backpack to bring the present on board as a carry-on; on another occasion, a family member mailed me the present (and didn't tell the giver that she was doing this). I've kind of had it, and] would frankly prefer not to receive anything rather than have to pay $25 to check luggage or put another family member out.[ ]I would greatly appreciate any tactful suggestion about how to handle this situation.","I have friends and family members who can't or won't be bothered to mail presents They save them up for when I visit and then give them to me then, expecting me to take them back on the plane.  would frankly prefer not to receive anything rather than have to pay $25 to check luggage or put another family member out.I would greatly appreciate any tactful suggestion about how to handle this situation.","This might be an inappropriate question to ask on this forum, but I'm not sure where else to post it - and my family and I cannot figure out a decent solution to the problem. Here it is: (and money is not the problem). Sometimes these gifts are quite bulky; and, as I travel lightly (almost always without checked luggage, and usually with just a back-pack), they never fit into my luggage. On one occasion I ended up checking my backpack to bring the present on board as a carry-on; on another occasion, a family member mailed me the present (and didn't tell the giver that she was doing this). I've kind of had it, and ",0,1,0,0,0,0,0
1,1,1821,2,Can anyone tell me how are the onboard services on Alitalia flights to Rio de Janeiro ? Comparing to..[let' s say ]Lufthansa and British Airways?[ Thanks .],Can anyone tell me how are the onboard services on Alitalia flights to Rio de Janeiro ? Comparing to..Lufthansa and British Airways?,let' s say  Thanks .,0,0,0,0,1,0,0
1,1,1467,2,[I have an international departure tomorrow. ]Any thoughts on how much extra time I should allow to get through security?,Any thoughts on how much extra time I should allow to get through security?,I have an international departure tomorrow. ,0,0,0,0,0,1,0
1,1,1843,2,"[I am planning a trip of Gainesville, FL- Miami - New York City. I only need to stay in Miami for one morning but I must go there. I see the funny point is that purchasing an one way ticket from Gainesville to NYC via Miami is way cheaper than purchasing a multi-city trip. However, there is no suitable time as transferring time is too short. ]I am wondering is it possible to search a ticket with one day transfer time? [Thank you very much! Edited: 10:29 am, May 04, 2014]",I am wondering is it possible to search a ticket with one day transfer time? ,"I am planning a trip of Gainesville, FL- Miami - New York City. I only need to stay in Miami for one morning but I must go there. I see the funny point is that purchasing an one way ticket from Gainesville to NYC via Miami is way cheaper than purchasing a multi-city trip. However, there is no suitable time as transferring time is too short. Thank you very much! Edited: 10:29 am, May 04, 2014",0,1,0,0,1,0,0
1,1,1643,2,"Will be arriving into KL LCCT at 5.30 am from Stansted and departing again for Gold Coast on the 9.10 pm flight.[ I understand the jet lag on the London to KL leg is quite bad. ]Could anyone suggest to me whether I should book a hotel, say Tune eg, for the stopover time or maybe just wait at the LCCT lounge for the day. [I am worried that if I go to sleep I may not wake up for the flight home. Alternatively, would it be an option to go into KL for the day. Have been there before so am familiar with the airport etc. Just don't want to miss that homebound flight. Thanks in advance]","Will be arriving into KL LCCT at 5.30 am from Stansted and departing again for Gold Coast on the 9.10 pm flight.Could anyone suggest to me whether I should book a hotel, say Tune eg, for the stopover time or maybe just wait at the LCCT lounge for the day. "," I understand the jet lag on the London to KL leg is quite bad. I am worried that if I go to sleep I may not wake up for the flight home. Alternatively, would it be an option to go into KL for the day. Have been there before so am familiar with the airport etc. Just don't want to miss that homebound flight. Thanks in advance",0,1,0,0,1,1,1
1,1,1798,2,[After reading up on the Internet and been unreliably informed by our travel agent that our names being transposed on our etickets i.e first name as your surname and last name as your first name we decided that it should not be a problem. Turned up to check in and were not able to be checked in on a virgin flight to bali from auckland. Apparently Virgin cannot alter the booking only the travel agent (who is of course was closed at 4am) can. The only option was to purchase another ticket!! We made it in the end but our ticket home has the same problem!!so trying to sort that now. ]My advice book directly through the airline - it may cost a little more but at least you can sort ticket issues!,My advice book directly through the airline - it may cost a little more but at least you can sort ticket issues!,After reading up on the Internet and been unreliably informed by our travel agent that our names being transposed on our etickets i.e first name as your surname and last name as your first name we decided that it should not be a problem. Turned up to check in and were not able to be checked in on a virgin flight to bali from auckland. Apparently Virgin cannot alter the booking only the travel agent (who is of course was closed at 4am) can. The only option was to purchase another ticket!! We made it in the end but our ticket home has the same problem!!so trying to sort that now. ,0,1,0,1,0,0,0
1,1,2236,2,"[Hi Folks I]'m [currently] looking at flights to New Zealand via Tokyo [where I intend to do stop-overs on the way there and back. Current best option by far is Austrian Airlines to Tokyo via Vienna. However ]the flight only has a transfer time of 45 mins at Vienna airport [which leaves very little room - having never been to Vienna airport or flown with Austrian Airlines] I don't know whether this is likely to be an issue? [There is an alternative earlier flight to Vienna but unfortunately it's at 6am which means no sleep, an expensive transfer to the airport and a 4 hour wait at Vienna which significantly lengthens the flight. So no a very attractive alternative all round! Any thoughts appreciated.]",'m  looking at flights to New Zealand via Tokyo the flight only has a transfer time of 45 mins at Vienna airport  I don't know whether this is likely to be an issue? ,"Hi Folks Icurrentlywhere I intend to do stop-overs on the way there and back. Current best option by far is Austrian Airlines to Tokyo via Vienna. However which leaves very little room - having never been to Vienna airport or flown with Austrian AirlinesThere is an alternative earlier flight to Vienna but unfortunately it's at 6am which means no sleep, an expensive transfer to the airport and a 4 hour wait at Vienna which significantly lengthens the flight. So no a very attractive alternative all round! Any thoughts appreciated.",1,1,0,0,1,0,0
1,1,1633,2,[We're of to Oz next December. Some friends of ours are hoping to come too but ]would prefer I pay for their flights in installments. Is this an option? [Thanks!],would prefer I pay for their flights in installments. Is this an option? ,We're of to Oz next December. Some friends of ours are hoping to come too but Thanks!,0,1,0,0,1,0,0
1,1,1818,2,"Looking for airline suggestions to fly from Boston to Shannon airport. [I have flown direct via Aer Lingus, but am curious about flying Boston-London-Shannon.]",Looking for airline suggestions to fly from Boston to Shannon airport. ,"I have flown direct via Aer Lingus, but am curious about flying Boston-London-Shannon.",0,1,0,0,0,0,0
1,1,1840,2,"I'm currently a BA silver cardholder and i've already earned over 600 tier points in my current membership year[ but so far I have only done 3 of the minimum 4 BA metal flights required to requalify, my flights having been mostly on AA. ]I have an upcoming BA all-Avios reward flight - will that give me the extra BA flight I need?",I'm currently a BA silver cardholder and i've already earned over 600 tier points in my current membership yearI have an upcoming BA all-Avios reward flight - will that give me the extra BA flight I need?," but so far I have only done 3 of the minimum 4 BA metal flights required to requalify, my flights having been mostly on AA. ",0,1,0,0,0,0,0
1,1,1817,2,"[Need advice asap, my flight is tomorrow ... May 4. I have horrible nerve pain in my feet, and typically need to apply frozen gel packs that wrap around them with velcro straps about every 2 hours so I can walk. (I'm traveling specifically to get into a clinical trial for my pain). ]They're the kind of gel packs that are sold specifically for pain, etc. Will these be allowed through security? [There's no way they will be completely frozen when I go through - they never completely freeze anyway. I'm just desperate about how to ice my feet both on the plane, and in the airport where I have to change plans. I'm flying on United. Thank you!]","They're the kind of gel packs that are sold specifically for pain, etc. Will these be allowed through security? ","Need advice asap, my flight is tomorrow ... May 4. I have horrible nerve pain in my feet, and typically need to apply frozen gel packs that wrap around them with velcro straps about every 2 hours so I can walk. (I'm traveling specifically to get into a clinical trial for my pain). There's no way they will be completely frozen when I go through - they never completely freeze anyway. I'm just desperate about how to ice my feet both on the plane, and in the airport where I have to change plans. I'm flying on United. Thank you!",0,1,0,0,1,1,0
1,1,1838,2,"[We are planning our trip to New York end of August / beginning of September. ]I checked the airfares and Air Berlin seems to be very attractive (round trip from BUD around EUR 550). Air Berlin is said to be a low cost airline operated by Lufthansa (am I wrong?) so on one hand it seems to be fine, but still... Any experience? [Thanx]","I checked the airfares and Air Berlin seems to be very attractive (round trip from BUD around EUR 550). Air Berlin is said to be a low cost airline operated by Lufthansa (am I wrong?) so on one hand it seems to be fine, but still... Any experience? ",We are planning our trip to New York end of August / beginning of September. Thanx,0,1,0,0,1,0,0
1,1,1841,2,[We are looking at flying from Brisbane to LA and back to Honolulu on the way home to Brisbane in late June 2014. From what I can find ]Hawaiian airlines looks to be best option both price wise and that we don't have to go via Sydney. Would appreciate any comment on experience with this airline.[ Looking at that their website it appears that the in flight entertainment may be limited to either watching on the overhead screen or renting an ipad mini. Thanks],Hawaiian airlines looks to be best option both price wise and that we don't have to go via Sydney. Would appreciate any comment on experience with this airline.,We are looking at flying from Brisbane to LA and back to Honolulu on the way home to Brisbane in late June 2014. From what I can find  Looking at that their website it appears that the in flight entertainment may be limited to either watching on the overhead screen or renting an ipad mini. Thanks,0,1,0,0,1,0,0
1,1,1794,2,"[I'm booking a long-haul flight. Looking at several Internet sites, flights would often be in two legs. Some of these flights contain legs flown by separate airlines.] What rights do I have if the first flight is delayed by such a degree that the second flight is missed?", What rights do I have if the first flight is delayed by such a degree that the second flight is missed?,"I'm booking a long-haul flight. Looking at several Internet sites, flights would often be in two legs. Some of these flights contain legs flown by separate airlines.",0,1,0,0,0,0,0
1,1,1466,2,"[Would love to hear from you if you have ]any insight into the best way to plan my trip from Greensboro, North Carolina to Melbourne Australia in June 2011 via Honolulu, HI [- airlines, days of travel, must see sights in Melbourne, etc. Any help would be appreciated. Thank you!]","any insight into the best way to plan my trip from Greensboro, North Carolina to Melbourne Australia in June 2011 via Honolulu, HI ","Would love to hear from you if you have - airlines, days of travel, must see sights in Melbourne, etc. Any help would be appreciated. Thank you!",0,0,0,0,1,1,0
1,1,1805,2,"[Will be travelling from Australia to the US/Canada in December and the best price I can get for 3 Adults is on Cathay Pacific, obviously via Hong Kong. Air NZ and Singapore Air too expensive and Qantas and V-Australia mean going via Sydney). Having never been to Hong Kong, will definitely take the opportunity to have a stopover in both directions, but was] wondering if anyone can tell me what Cathay Pacific Economy Class is like particularly on the long sectors between Hong Kong and Los Angeles and between Vancouver and Hong Kong.[ From what I can tell most of these flights are now fitted with the new seats (slide rather than recline). I also need to keep a 12yr old occupied.]", wondering if anyone can tell me what Cathay Pacific Economy Class is like particularly on the long sectors between Hong Kong and Los Angeles and between Vancouver and Hong Kong.,"Will be travelling from Australia to the US/Canada in December and the best price I can get for 3 Adults is on Cathay Pacific, obviously via Hong Kong. Air NZ and Singapore Air too expensive and Qantas and V-Australia mean going via Sydney). Having never been to Hong Kong, will definitely take the opportunity to have a stopover in both directions, but was From what I can tell most of these flights are now fitted with the new seats (slide rather than recline). I also need to keep a 12yr old occupied.",0,1,0,0,0,0,0
1,1,1783,2,[My friends - without a computer - were pleased when ]I found[ them ]a cheap deal to Turkey online. [They are ]now [horrified to be ]told by Thomas Cook Airlines that in order to guarantee sitting together they need to pay a hefty £26 each to pre-book 2 seats. How justifiable is that? [The words 'Daylight Robbery' come to my mind.],I founda cheap deal to Turkey online. now told by Thomas Cook Airlines that in order to guarantee sitting together they need to pay a hefty £26 each to pre-book 2 seats. How justifiable is that? ,My friends - without a computer - were pleased when  them They are horrified to be The words 'Daylight Robbery' come to my mind.,0,0,0,1,0,0,0
1,1,1784,2,"[I've not flown since last December, before the guy tried to blow up the Delta flight to Detroit and I read in the immediate aftermath about iPods not being allowed on flights So have all the restrictions been relaxed since that incident and are they what they were like before it? Basically ]can i take my iPod on board with me still? [:-)]",can i take my iPod on board with me still? ,"I've not flown since last December, before the guy tried to blow up the Delta flight to Detroit and I read in the immediate aftermath about iPods not being allowed on flights So have all the restrictions been relaxed since that incident and are they what they were like before it? Basically :-)",0,1,0,0,0,0,1
1,1,1768,2,Cancelled a flight recently and airline will issue full refund. Wondering why it takes 6-8 weeks for airlines to issue a refund when it takes 6-8 seconds for them to take payment initially. [Just curious...],Cancelled a flight recently and airline will issue full refund. Wondering why it takes 6-8 weeks for airlines to issue a refund when it takes 6-8 seconds for them to take payment initially. ,Just curious...,0,0,0,0,0,1,0
1,1,1773,2,Just flew from kuala lumpur to the uk 13.5 hours and wasnt very impressed.[ We flew with them before xmas and had a good selection of movies and was looking forward to new ones as published in their magazine and on the Web site but alas the same ones. Didnt get our reserved seats and as a family of four were seperated. Staff were rude and abrupt. Didnt like giving out drinks and had to keep asking for water. Web site was poor and wouldnt let us choose nut free meals. 2 out of 10.],Just flew from kuala lumpur to the uk 13.5 hours and wasnt very impressed., We flew with them before xmas and had a good selection of movies and was looking forward to new ones as published in their magazine and on the Web site but alas the same ones. Didnt get our reserved seats and as a family of four were seperated. Staff were rude and abrupt. Didnt like giving out drinks and had to keep asking for water. Web site was poor and wouldnt let us choose nut free meals. 2 out of 10.,0,1,0,1,0,0,0
1,1,1771,2,"We are flying with thomson airways to florida in july. [We have prebooked our seats, but] does anyone know if you can upgrade to premier seating for just one leg of the flight eg coming home?",We are flying with thomson airways to florida in july.  does anyone know if you can upgrade to premier seating for just one leg of the flight eg coming home?,"We have prebooked our seats, but",0,1,0,0,0,0,0
1,1,1688,2,"If flying and you like grease get the Bolognese and Gnocchi it's absolutely vile. [And you are paying for it. It bears no resemblance to their adverts. If they were a bank then their would be mismanagement companies after them. Worse still got return flight at 21:30 so will be starved by we get to Manchester.] Sum up, don't bother wasting your money on food. [Positive is great cabin crew and comfortable seats(in extra leg room) will fly with them again but never buy meals in advance]","If flying and you like grease get the Bolognese and Gnocchi it's absolutely vile.  Sum up, don't bother wasting your money on food. ",And you are paying for it. It bears no resemblance to their adverts. If they were a bank then their would be mismanagement companies after them. Worse still got return flight at 21:30 so will be starved by we get to Manchester.Positive is great cabin crew and comfortable seats(in extra leg room) will fly with them again but never buy meals in advance,0,1,0,1,0,0,0
1,1,1732,2,"I plan to travel from Edinburgh to a European destination via Dublin outbound and Belfast International inbound. [The reason for not flying direct is based on price and lack of availability. The outbound journey would allow us 2 hrs 5 mins to get the connecting flight in Dublin, and the inbound journey would allow us 1hr 55 mins to get the connecting flight in Belfast International. We will have hand luggage only.] I am not familiar with the geography or logistics of either airport, and would welcome any feedback on whether our proposed travel plans are realistic. [Thanks in advance. Edited: 8:55 am, January 08, 2015]","I plan to travel from Edinburgh to a European destination via Dublin outbound and Belfast International inbound.  I am not familiar with the geography or logistics of either airport, and would welcome any feedback on whether our proposed travel plans are realistic. ","The reason for not flying direct is based on price and lack of availability. The outbound journey would allow us 2 hrs 5 mins to get the connecting flight in Dublin, and the inbound journey would allow us 1hr 55 mins to get the connecting flight in Belfast International. We will have hand luggage only.Thanks in advance. Edited: 8:55 am, January 08, 2015",0,1,0,0,1,0,0
1,1,1746,2,We booked with easyjet and was a bit unsure - but they were great. [We had no problems arrived for checked at correct time & was at the boarding gate 10mins before boarding. They allowed us be called with children under 5 for boarding (son is a few months over). Flight departed and arrived on time both directions. I wouldn't think twice about travelling with them again - thank you very much easyjet.],We booked with easyjet and was a bit unsure - but they were great. ,We had no problems arrived for checked at correct time & was at the boarding gate 10mins before boarding. They allowed us be called with children under 5 for boarding (son is a few months over). Flight departed and arrived on time both directions. I wouldn't think twice about travelling with them again - thank you very much easyjet.,0,1,0,0,1,0,0
1,1,1756,2,"This Indonesian airline seems to have discarded good timekeeping from their rule book! [Took 3 flights with them to/from Bali between Feb & June this year, one was an hour late and one was 1 1/2 hours late resulting in two lost connections, and a great deal of expense to get back home to UK. A claim to Sriwijaya resulted in a refusal quoting terms & conditions.]",This Indonesian airline seems to have discarded good timekeeping from their rule book! ,"Took 3 flights with them to/from Bali between Feb & June this year, one was an hour late and one was 1 1/2 hours late resulting in two lost connections, and a great deal of expense to get back home to UK. A claim to Sriwijaya resulted in a refusal quoting terms & conditions.",0,1,0,0,0,0,0
1,1,1750,2,"[Hi, ]I am catching an Air New Zealand flight to LAX arriving in terminal 2 and have a connection time of 2 hours. The flight I am catching is in terminal 7. I was wondering if I miss this flight will United Airlines get me on the next flight?",I am catching an Air New Zealand flight to LAX arriving in terminal 2 and have a connection time of 2 hours. The flight I am catching is in terminal 7. I was wondering if I miss this flight will United Airlines get me on the next flight?,"Hi, ",1,0,0,0,0,0,0
1,1,1733,2,"[So, I am considering going to Los Angles later this year.] I am just wondering, what is the best airline to take across the Pacific?[ I've only been on QANTAS personally. Could you please let me know what the best airline to take across the Pacific is? Thanks In Advance!]"," I am just wondering, what is the best airline to take across the Pacific?","So, I am considering going to Los Angles later this year. I've only been on QANTAS personally. Could you please let me know what the best airline to take across the Pacific is? Thanks In Advance!",0,0,0,0,1,1,0
1,1,1730,2,"Just make sure when you book a return flight on their website it matches the itinery [I booked a return flight within Malaysia checked the date and times and paid when the itinery came through it had moved back by a week, I knew I had not put in the wrong dates as we were not to arrive into malaysia until a few days later, I phoned, sent eforms etc within 5 mins and said ]I think there is a glich in the programme [just had a response after 2 weeks saying I can change the flight which will incur a $100 au Fee] no mention of the glich so be careful",Just make sure when you book a return flight on their website it matches the itinery I think there is a glich in the programme  no mention of the glich so be careful,"I booked a return flight within Malaysia checked the date and times and paid when the itinery came through it had moved back by a week, I knew I had not put in the wrong dates as we were not to arrive into malaysia until a few days later, I phoned, sent eforms etc within 5 mins and said just had a response after 2 weeks saying I can change the flight which will incur a $100 au Fee",0,1,0,0,0,0,0
1,1,1729,2,"[I am going to fly internationally for the first time. ]I need to know about the China Southern Airline flying from Delhi to LA, USA via Guangzhou. [The flight offers really good deal and only a 2 hr layover.] All I wanna know is how's the airline in overall context.","I need to know about the China Southern Airline flying from Delhi to LA, USA via Guangzhou.  All I wanna know is how's the airline in overall context.",I am going to fly internationally for the first time. The flight offers really good deal and only a 2 hr layover.,0,1,0,0,0,0,0
1,1,1761,2,"[Okay, we are trying to use Skywards miles to buy an upgrade on Emirates, but so far no luck ( I am phoning them regularly). Alternatives are Qatar and I have asked about them before and received great feedback, or Etihad who are currently cheapest. However, all I am offered out of Melb with Etihad is the Boeing 777 for MEL-AUH. ]Any recent feedback on flying business class on Etihad's 777-300ER, long haul? [I am very petite, but OH is rather tall and long legged. Thanks!]","Any recent feedback on flying business class on Etihad's 777-300ER, long haul? ","Okay, we are trying to use Skywards miles to buy an upgrade on Emirates, but so far no luck ( I am phoning them regularly). Alternatives are Qatar and I have asked about them before and received great feedback, or Etihad who are currently cheapest. However, all I am offered out of Melb with Etihad is the Boeing 777 for MEL-AUH. I am very petite, but OH is rather tall and long legged. Thanks!",0,1,0,0,1,0,0
1,1,1686,2,"[Hi to all, ]any recommendation for a good company that operate this route: CMN -IST?",any recommendation for a good company that operate this route: CMN -IST?,"Hi to all, ",1,0,0,0,0,0,0
1,1,1738,2,"[Hi, I have booked flights from Pisa to London via Rome on Alitalia in business class, however the Pisa/Rome sector is operated by Etihad regional and is economy only. ]I was curious whether there is still lounge access and dedicated check in at Pisa for passengers connecting onto business class flights/passengers with business tickets? [Thanks!]",I was curious whether there is still lounge access and dedicated check in at Pisa for passengers connecting onto business class flights/passengers with business tickets? ,"Hi, I have booked flights from Pisa to London via Rome on Alitalia in business class, however the Pisa/Rome sector is operated by Etihad regional and is economy only. Thanks!",0,1,0,0,1,0,0
1,1,1737,2,[Hi ]Wondering if anyone has travelled on the Dreamliner from Melbourne to Los Angeles with UA? [Their prices are super competitive against Qantas and I'd prefer to avoid stops in Sydney so avoiding VA. Any advice appreciated.],Wondering if anyone has travelled on the Dreamliner from Melbourne to Los Angeles with UA? ,Hi Their prices are super competitive against Qantas and I'd prefer to avoid stops in Sydney so avoiding VA. Any advice appreciated.,1,1,0,0,1,0,0
1,1,1701,2,"[Hi all - On our last LAX to LHR trip we were lucky enough to fly VS Upper Class and therefor were able to utilize the Air New Zealand lounge at LAX. We really enjoyed it and it was a great way to feel like the vacation has begun even before take off. Anyway,] we will be flying VS again for our next trip but in PE this time. I was wondering if it is still possible to gain access to the lounge? [Thanks so much, in advance, for your tips and suggestions!]", we will be flying VS again for our next trip but in PE this time. I was wondering if it is still possible to gain access to the lounge? ,"Hi all - On our last LAX to LHR trip we were lucky enough to fly VS Upper Class and therefor were able to utilize the Air New Zealand lounge at LAX. We really enjoyed it and it was a great way to feel like the vacation has begun even before take off. Anyway,Thanks so much, in advance, for your tips and suggestions!",1,1,0,0,1,0,0
1,1,1635,2,"Anyone have any experience flying Frontier Airlines out of Cincinnati? Particularly to Ft. Lauderdale? [Looking to book a flight as a family and will be traveling with my seven and four year old children. The reviews didn't reflect well upon the carrier, and just want to get some feedback from anyone traveling them out of CVG. Thanks in advance!]",Anyone have any experience flying Frontier Airlines out of Cincinnati? Particularly to Ft. Lauderdale? ,"Looking to book a flight as a family and will be traveling with my seven and four year old children. The reviews didn't reflect well upon the carrier, and just want to get some feedback from anyone traveling them out of CVG. Thanks in advance!",0,1,0,0,1,0,0
1,1,1718,2,"I see a lot of complaints and dissatisfaction by people who have used online reservations websites, and most of the problems people have had appear to be the purchasers' own fault. [The reality here, of course, is that there really is nothing unbusiness-like or underhanded, nor are there any ""bait and switch"" tactics in what these sites offer or what they charge as YOU authorize the total amount of charges which you agree to pay when you ""submit."" It isn't worth complaining if YOUdon't exercise reasonable care -- and READ THE FINE PRINT beforehand -- when using such sites. One thing to always be sure of is that you see a physical address for a legitmate place of business and someone whom you can contact should a problem arise. Without that, the website may well be a scam or dishonest.]","I see a lot of complaints and dissatisfaction by people who have used online reservations websites, and most of the problems people have had appear to be the purchasers' own fault. ","The reality here, of course, is that there really is nothing unbusiness-like or underhanded, nor are there any ""bait and switch"" tactics in what these sites offer or what they charge as YOU authorize the total amount of charges which you agree to pay when you ""submit."" It isn't worth complaining if YOUdon't exercise reasonable care -- and READ THE FINE PRINT beforehand -- when using such sites. One thing to always be sure of is that you see a physical address for a legitmate place of business and someone whom you can contact should a problem arise. Without that, the website may well be a scam or dishonest.",0,0,0,1,0,1,0
1,1,1626,2,"I apparently need to pay $25 to bring a ""carry-on,"" but I'm allowed a free ""personal item."" Does anyone know how strict they are with this?[ Can I bring the world's largest purse, for example?]","I apparently need to pay $25 to bring a ""carry-on,"" but I'm allowed a free ""personal item."" Does anyone know how strict they are with this?"," Can I bring the world's largest purse, for example?",0,0,0,0,0,1,0
1,1,1697,2,[I have booked reservations on an AA flight to Europe.] I have asked for business upgrade with miles. When do they release these seats so I will know if I have an upgrade or not?, I have asked for business upgrade with miles. When do they release these seats so I will know if I have an upgrade or not?,I have booked reservations on an AA flight to Europe.,0,0,0,0,0,1,0
1,1,1622,2,"[We are travelling to Singapore, Australia and Bali next week and have just purchased ]two carry on bags size 55 x 35 x 20cm [which for most airlines is fine!! However, ]we have just realised that two of the flights are with Virgin Blue and they stipulate 48 x 34 x 23cm!!! [Any advice please??] Do we change the cases for smaller ones or can we chance it???[ Thanks]",two carry on bags size 55 x 35 x 20cm we have just realised that two of the flights are with Virgin Blue and they stipulate 48 x 34 x 23cm!!!  Do we change the cases for smaller ones or can we chance it???,"We are travelling to Singapore, Australia and Bali next week and have just purchased which for most airlines is fine!! However, Any advice please?? Thanks",0,0,0,0,1,1,0
1,1,1696,2,How many baggage each person can pick? I bought ticket from Vayama from US to Rome then to Tehran. [But I am wondering about the number of baggage per person.],How many baggage each person can pick? I bought ticket from Vayama from US to Rome then to Tehran. ,But I am wondering about the number of baggage per person.,0,0,0,0,0,1,0
1,1,1669,2,"[Hi, ]I'm booked on Iberia 7471 Heathrow to Barcelona. The ticket says its operated by BA (BA472) but leaves from Terminal 3. I thought BA only use T5. Should I go to T3 or T5? --------------- [Heathrow (LHR) - Barcelona (BCN) COMMERCIAL DUPLICATE - OPERATED BY BRITISH AIRWAYS Heathrow (LHR) - Barcelona (BCN) OPERATIONAL LEG BA 0472 Heathrow (LHR) DEPARTS TERMINAL 3 Barcelona (BCN) ARRIVES TERMINAL 1]",I'm booked on Iberia 7471 Heathrow to Barcelona. The ticket says its operated by BA (BA472) but leaves from Terminal 3. I thought BA only use T5. Should I go to T3 or T5? --------------- ,"Hi, Heathrow (LHR) - Barcelona (BCN) COMMERCIAL DUPLICATE - OPERATED BY BRITISH AIRWAYS Heathrow (LHR) - Barcelona (BCN) OPERATIONAL LEG BA 0472 Heathrow (LHR) DEPARTS TERMINAL 3 Barcelona (BCN) ARRIVES TERMINAL 1",1,0,0,0,0,1,0
1,1,1801,2,[Hi ]I am flying air Asia from Perth to Goa and have an 8hr stopover at kl can someone tell me the name of the hotel that you don't have to exit immigration to use. [Thank you],I am flying air Asia from Perth to Goa and have an 8hr stopover at kl can someone tell me the name of the hotel that you don't have to exit immigration to use. ,Hi Thank you,1,0,0,0,1,0,0
1,1,1714,2,[Had a few people mention this website to me for cheap flights . One has used it and it was fine but reading on here the amount of people being either let down or robbed by independent websites has me asking this question ( as I might use them in the future ) ]Has anyone on here used this website ?,Has anyone on here used this website ?,Had a few people mention this website to me for cheap flights . One has used it and it was fine but reading on here the amount of people being either let down or robbed by independent websites has me asking this question ( as I might use them in the future ) ,0,1,0,0,0,0,0
1,1,1666,2,Are all seating layouts the same on this plane we are flying with Aer Lingus to San Francisco in March and want the best economy seats but can't work out which are best to get?[??any advice??],Are all seating layouts the same on this plane we are flying with Aer Lingus to San Francisco in March and want the best economy seats but can't work out which are best to get?,??any advice??,0,0,0,0,0,1,0
1,1,1464,2,Does NWA have a paid upgrade program like AS or UA? [I checked thir website and there was nothing obvious.],Does NWA have a paid upgrade program like AS or UA? ,I checked thir website and there was nothing obvious.,0,1,0,0,0,0,0
1,1,1695,2,"[I have a feeling that this may have been covered before but I cannot find anything. ]When is the best time to buy an airline ticket to Australia from the UK? [We are planning a trip to Brisbane in July and August 2015 and I am wondering whether to buy the tickets now or to wait until a few months closer to the date. Current prices are round about £1300 which seems incredibly high. We are fairly flexible on dates, as long as they are in the school summer holidays. Most of the advice I can find (eg internet and talking to an agent) suggests buying now. Any help and advice much appreciated.]",When is the best time to buy an airline ticket to Australia from the UK? ,"I have a feeling that this may have been covered before but I cannot find anything. We are planning a trip to Brisbane in July and August 2015 and I am wondering whether to buy the tickets now or to wait until a few months closer to the date. Current prices are round about £1300 which seems incredibly high. We are fairly flexible on dates, as long as they are in the school summer holidays. Most of the advice I can find (eg internet and talking to an agent) suggests buying now. Any help and advice much appreciated.",0,1,0,0,1,1,0
1,1,1673,2,"[I am travelling next Tuesday and I will be missing a match I had tickets for, the least I want is to watch it on TV. ]Is there anywhere I can watch football live in Heathrow terminal 3,[ don't care about the environment just need to watch the match. Thanks]","Is there anywhere I can watch football live in Heathrow terminal 3,","I am travelling next Tuesday and I will be missing a match I had tickets for, the least I want is to watch it on TV.  don't care about the environment just need to watch the match. Thanks",0,1,0,0,1,0,0
1,1,1484,2,"Would appreciate advice on best cities for an open jaw in and out of Italy... Rome, Florence, Venice, Pompeii, Capri, Cinque Terra and Tuscany are the main destinations. [Milan seems to come up as a city to fly into-- but we wouldn't be spending time there. However would consider it if the price was right.]","Would appreciate advice on best cities for an open jaw in and out of Italy... Rome, Florence, Venice, Pompeii, Capri, Cinque Terra and Tuscany are the main destinations. ",Milan seems to come up as a city to fly into-- but we wouldn't be spending time there. However would consider it if the price was right.,0,1,0,0,0,0,0
1,1,1918,2,"[We just returned from a trip to Costa Rica. We were traveling with 4 bags all of which had TSA locks. On our return trip we cleared customs in Miami and re-checked our bags in for our flight home. When we got home all but one on the TSA locks had been removed and not replaced. One of the removed locks we found inside one of the bags. The remaining 3 locks (One case has 2 compartments to lock) are gone. Nothing appears to be missing except the locks, but ]what good is a TSA lock if they just remove them and throw them away?",what good is a TSA lock if they just remove them and throw them away?,"We just returned from a trip to Costa Rica. We were traveling with 4 bags all of which had TSA locks. On our return trip we cleared customs in Miami and re-checked our bags in for our flight home. When we got home all but one on the TSA locks had been removed and not replaced. One of the removed locks we found inside one of the bags. The remaining 3 locks (One case has 2 compartments to lock) are gone. Nothing appears to be missing except the locks, but ",0,1,0,0,0,1,0
1,1,1503,2,"[Hi I could do with a bit of guidance please, iv just got back off holiday (3 day break to Lanzarote). I tried to complain several times before my travel and even trying to rearrange flights etc and there was no help anywhere so I bascically had to put up and shut up. My issue was I saved money up for a while to be able to treat my mum to a little break away (personal reasons). I booked through low cost holidays iv had holidays through them before with no issues but this time when booking ]I specifically chose the return flight with Thomas cook and paid a considerable amount more to return with them as theirs was a later flight. [After a couple of months I had another email confirmation through as Thomas cook had rescheduled their flight which was 7 hours earlier than the original time and also earlier than other flights I could of chose and paid less for! this resulted in us losing near enough a day off our holiday and also losing out on the extra money I spend choosing to fly with them. Ive tried to complain to low cost holidays but they say its not down to them so my complaint should be to Thomas cook but then when I try to complain to Thomas cook its void as I didn't book with them directly so I basically cant complain to them. ]Is their a higher body in which I could complain to as this seems to just be a vicious circle and I'm not getting anywhere?",I specifically chose the return flight with Thomas cook and paid a considerable amount more to return with them as theirs was a later flight. Is their a higher body in which I could complain to as this seems to just be a vicious circle and I'm not getting anywhere?,"Hi I could do with a bit of guidance please, iv just got back off holiday (3 day break to Lanzarote). I tried to complain several times before my travel and even trying to rearrange flights etc and there was no help anywhere so I bascically had to put up and shut up. My issue was I saved money up for a while to be able to treat my mum to a little break away (personal reasons). I booked through low cost holidays iv had holidays through them before with no issues but this time when booking After a couple of months I had another email confirmation through as Thomas cook had rescheduled their flight which was 7 hours earlier than the original time and also earlier than other flights I could of chose and paid less for! this resulted in us losing near enough a day off our holiday and also losing out on the extra money I spend choosing to fly with them. Ive tried to complain to low cost holidays but they say its not down to them so my complaint should be to Thomas cook but then when I try to complain to Thomas cook its void as I didn't book with them directly so I basically cant complain to them. ",1,1,0,1,0,0,0
1,1,1515,2,"[I've had two bad experiences on my trip to and from Vegas to Portland. Didn't really pay attention to the air carrier when booked ( kind of figured service was close to the same through out the industry, everyone is hungry right?). I'm not sure if every flight through spirit is late, but both of mine were! 2hrs late leaving PDX (sat their for over 5hrs), and now I'm sitting here writing this in the Vegas terminal where I have already been for 3hrs and will be for at least another 2 at this point. It's very frustrating and extremely unprofessional in my mind. ]Just wondering if anyone else has ran into issues of multiple delayed flights through spirit? [I don't know how big this company's pockets are but if problems like this are persistent then I'm not sure it really matters, they'll dry up eventually.]",Just wondering if anyone else has ran into issues of multiple delayed flights through spirit? ,"I've had two bad experiences on my trip to and from Vegas to Portland. Didn't really pay attention to the air carrier when booked ( kind of figured service was close to the same through out the industry, everyone is hungry right?). I'm not sure if every flight through spirit is late, but both of mine were! 2hrs late leaving PDX (sat their for over 5hrs), and now I'm sitting here writing this in the Vegas terminal where I have already been for 3hrs and will be for at least another 2 at this point. It's very frustrating and extremely unprofessional in my mind. I don't know how big this company's pockets are but if problems like this are persistent then I'm not sure it really matters, they'll dry up eventually.",0,1,0,1,0,0,0
1,1,2477,2,"[Hi,] I am traveling from LAX to Italy by Frankfurt going 1st class with Lufthansa, was wondering if anyone has any good or bad things to say about them,[ thanks for your comments]"," I am traveling from LAX to Italy by Frankfurt going 1st class with Lufthansa, was wondering if anyone has any good or bad things to say about them,","Hi, thanks for your comments",1,0,0,0,1,0,0
1,1,1779,2,[We have booked a thomson flight (flight only). I've contacted thomson twice now and I've had a different response both times. ]I want to take my 2 year olds car seat. One thomson online advice person said that I may put my car seat in the hold for free (not included in my 20kg) if I did not take a pushchair. Another thomson support via email said that it would have to be included in my 20kg hold weight. Anyone know which one is correct[ or] have checked a car seat in for free [(when only booked flight and not on a thomson package). Many thanks for your help.],I want to take my 2 year olds car seat. One thomson online advice person said that I may put my car seat in the hold for free (not included in my 20kg) if I did not take a pushchair. Another thomson support via email said that it would have to be included in my 20kg hold weight. Anyone know which one is correct have checked a car seat in for free ,We have booked a thomson flight (flight only). I've contacted thomson twice now and I've had a different response both times.  or(when only booked flight and not on a thomson package). Many thanks for your help.,0,0,0,0,1,1,0
1,1,1540,2,Can anyone tell me what type of plug I need to use the power outlet in BMI's long haul premium economy please? [Is is a std uk 3-pin (as in their business class) or a cigar lighter type? We are flying Manchester to Las Vegas.],Can anyone tell me what type of plug I need to use the power outlet in BMI's long haul premium economy please? ,Is is a std uk 3-pin (as in their business class) or a cigar lighter type? We are flying Manchester to Las Vegas.,0,1,0,0,0,1,0
1,1,1545,2,"[I've posted a few questions on here about getting through a particular airport. I like to over-prepare and know exactly where I'm going. So far I haven't had much luck in getting exact answers. So here's the thing: ]I have a connecting flight in Frankfurt (coming from Nuremberg, heading to the US) and it's 2.5 hours. [I take a bus from the plane to the terminal, and have to somehow find my way to my next gate. I look at maps and still don't know what way to go. I'm sure I'll figure it out when I get there, but I know that until then I'll worry. I'm trying not to stress over this, but I am anyway. ]Any advice on getting through large airports without [going insane and/or getting lost and ]missing my flight?","I have a connecting flight in Frankfurt (coming from Nuremberg, heading to the US) and it's 2.5 hours. Any advice on getting through large airports without missing my flight?","I've posted a few questions on here about getting through a particular airport. I like to over-prepare and know exactly where I'm going. So far I haven't had much luck in getting exact answers. So here's the thing: I take a bus from the plane to the terminal, and have to somehow find my way to my next gate. I look at maps and still don't know what way to go. I'm sure I'll figure it out when I get there, but I know that until then I'll worry. I'm trying not to stress over this, but I am anyway. going insane and/or getting lost and ",0,1,0,0,0,0,1
1,1,1551,2,"[So i know this was a HUGE thread last year,and probably still ongoing,but I didnt want to hijack it 80 pages in.... ]What are the latest thoughts on refusing to switch seats,especially when there's retaliation? [My flight last night from JFK-FRA on Lufthansa was PACKED,and I guess a lot of people had their seats screwed up(so the pilot said as we were taxiing to the runway). I was on an aisle of a 4 seat section,and the guy next to me asked if I would switch with his wife,who was in the row ahead of us,in a middle seat. I declined,as I tend to be a somewhat anxious flyer(i dont show it,but I do need aisle access) and i reserved my seat 2 months ago. The guy was disgusted of course(the guy on the aisle seat next to the wife must also have refused) and proceeded to sit the entire flight with his legs in a V-position,leaving his left leg halfway under the seat in front of me.He also threw his blanket all over him so that it came into my seat(which i picked up and put over the side of his armrest-no fuss,just removed it from my lap) and stood in the aisle when i went to the restroom once and refused to let me back into my seat b/c ""he needed to stand."" I could have went to an FA,but it was a 6 hour flight and I didnt want any more issues. Plus I knew there was nowhere else to be moved. Thoughts?? Also,it was definitely a rude guy flight-the passenger in front of me reclined his seat ALL the way back(which is their right,I know,so i did the same)and complained to me that I was bumping the back of his seat everytime I moved around in my seat or got into my bag(which I did once or twice). I did tell him that if he pulled his seat forward he might not notice me as much,but he kept it where it was. Needless to say,the flight was just peachy. Lufthansa was fine,though,service was good despite the passengers. We had in seat entertainment,decent food,plenty of beverage service and free alcohol. Anyway,feedback is appreciated. ------]","What are the latest thoughts on refusing to switch seats,especially when there's retaliation? ","So i know this was a HUGE thread last year,and probably still ongoing,but I didnt want to hijack it 80 pages in.... My flight last night from JFK-FRA on Lufthansa was PACKED,and I guess a lot of people had their seats screwed up(so the pilot said as we were taxiing to the runway). I was on an aisle of a 4 seat section,and the guy next to me asked if I would switch with his wife,who was in the row ahead of us,in a middle seat. I declined,as I tend to be a somewhat anxious flyer(i dont show it,but I do need aisle access) and i reserved my seat 2 months ago. The guy was disgusted of course(the guy on the aisle seat next to the wife must also have refused) and proceeded to sit the entire flight with his legs in a V-position,leaving his left leg halfway under the seat in front of me.He also threw his blanket all over him so that it came into my seat(which i picked up and put over the side of his armrest-no fuss,just removed it from my lap) and stood in the aisle when i went to the restroom once and refused to let me back into my seat b/c ""he needed to stand."" I could have went to an FA,but it was a 6 hour flight and I didnt want any more issues. Plus I knew there was nowhere else to be moved. Thoughts?? Also,it was definitely a rude guy flight-the passenger in front of me reclined his seat ALL the way back(which is their right,I know,so i did the same)and complained to me that I was bumping the back of his seat everytime I moved around in my seat or got into my bag(which I did once or twice). I did tell him that if he pulled his seat forward he might not notice me as much,but he kept it where it was. Needless to say,the flight was just peachy. Lufthansa was fine,though,service was good despite the passengers. We had in seat entertainment,decent food,plenty of beverage service and free alcohol. Anyway,feedback is appreciated. ------",0,1,0,0,1,0,0
1,1,1562,2,"I booked and paid for a flight on CheapoAir between 2 European cities. Later that day, I saw the carrier offering the same flight, class, limitations on their own website for literally more than 2/3 LESS than what I paid. I provided all the necessary documentation to CoA as instructed under their ""Lowest fare guarantee'. They denied my claim because the carrier's website 'is not a US website'. They cite the lack of a US customer service number as a basis. (Note that an effort to use CoA's US phone number resulted in a 53 minute wait, followed by a disconnect, so I had to use online chat anyway.) I don't see the relevance, other than to contrive a way to not meet their advertised promises, However, it gets worse. CoA sent me a hotel coupon to use in conjunction with my (disputed) flight. I decided to use it to shave my loss. Found the hotel I wanted on the dates I needed. I provided all the information including full credit card data. Agreed to CoA terms, hit Confirm, and received a confirmation of - ANOTHER FLIGHT! Nothing about a hotel., No email confirm. Nothing. Now, forced to endure the one hour phone wait, I spoke to a representative who claimed that AmEx had rejected the charge. I called Amex and they denied that. Lie # 1. The CoA rep (still on the phone) told me she would book it directly, but after several minutes, told me the hotel had sold out, and would I like to book somewhere else? That is Lie # 2, because I promptly went to (very reliable) Hotels.com and successfully booked exactly what CoA had originally offered at the same (pre-coupon) price. I also confirmed the booking with the hotel itself. I've booked many air and hotel tickets with CoA, and never had a problem. However, I also never tried to do anything even slightly out of the ordinary, like use a coupon or rely on a guarantee, This is a trust business[. Buh-Bye, CheapoAir,]","I booked and paid for a flight on CheapoAir between 2 European cities. Later that day, I saw the carrier offering the same flight, class, limitations on their own website for literally more than 2/3 LESS than what I paid. I provided all the necessary documentation to CoA as instructed under their ""Lowest fare guarantee'. They denied my claim because the carrier's website 'is not a US website'. They cite the lack of a US customer service number as a basis. (Note that an effort to use CoA's US phone number resulted in a 53 minute wait, followed by a disconnect, so I had to use online chat anyway.) I don't see the relevance, other than to contrive a way to not meet their advertised promises, However, it gets worse. CoA sent me a hotel coupon to use in conjunction with my (disputed) flight. I decided to use it to shave my loss. Found the hotel I wanted on the dates I needed. I provided all the information including full credit card data. Agreed to CoA terms, hit Confirm, and received a confirmation of - ANOTHER FLIGHT! Nothing about a hotel., No email confirm. Nothing. Now, forced to endure the one hour phone wait, I spoke to a representative who claimed that AmEx had rejected the charge. I called Amex and they denied that. Lie # 1. The CoA rep (still on the phone) told me she would book it directly, but after several minutes, told me the hotel had sold out, and would I like to book somewhere else? That is Lie # 2, because I promptly went to (very reliable) Hotels.com and successfully booked exactly what CoA had originally offered at the same (pre-coupon) price. I also confirmed the booking with the hotel itself. I've booked many air and hotel tickets with CoA, and never had a problem. However, I also never tried to do anything even slightly out of the ordinary, like use a coupon or rely on a guarantee, This is a trust business",". Buh-Bye, CheapoAir,",0,0,0,1,0,0,0
1,1,2484,2,"I am trying to figure out the most cost effective way to travel this itinerary: Lax to Paris Paris to Rome Florence to Lax [I can plug in a multiflight in Kyak and get a price listing mutiple carriers. I can also just do th LAX to Paris and Florence to PAris and get a price, and use ryan air from Paris to Rome. Just wanting input on what others did, what they found most conveniant and less expensive. I am not flying till OCtober,so I think the prices are coming out a bit high right now. Will purchase closer to July/August. I am leaning towards using Kyak and doing the mutileg just so I dont have to mess with booking ryanair. I appreciate any input.]",I am trying to figure out the most cost effective way to travel this itinerary: Lax to Paris Paris to Rome Florence to Lax ,"I can plug in a multiflight in Kyak and get a price listing mutiple carriers. I can also just do th LAX to Paris and Florence to PAris and get a price, and use ryan air from Paris to Rome. Just wanting input on what others did, what they found most conveniant and less expensive. I am not flying till OCtober,so I think the prices are coming out a bit high right now. Will purchase closer to July/August. I am leaning towards using Kyak and doing the mutileg just so I dont have to mess with booking ryanair. I appreciate any input.",0,0,0,0,1,1,0
1,1,1588,2,"[Has anyone had any experience with Flighthub.com?] [Do not use www.Flighthub.com. I have been on the phone for 2.5 hours trying to reschedule a flight. Two agents that flat out lied. The first agent (Kay) had me on hold for over an hour then never returned. Total wait time 1 hour 15 minutes. Second agent (Lloyd) said he changed the reservation and updated the itinerary and would email it to me. Total wait time 45 minutes. He emailed the cancelled intinerary and did not save the new updated itinerary. Third agent (so frustrated I forgot her name). She states that there is no reservation and only 2 of the 5 new flights are in the notes. She states that they could not make the reservation and that I should call back on Monday for reservations. Total wait time 30 minutes. If I did not have a $1372.20 credit.....oh by the way, I had to pay $700 in cancellation fees to use the credit, I would never ever use them again.]", ,"Has anyone had any experience with Flighthub.com?Do not use www.Flighthub.com. I have been on the phone for 2.5 hours trying to reschedule a flight. Two agents that flat out lied. The first agent (Kay) had me on hold for over an hour then never returned. Total wait time 1 hour 15 minutes. Second agent (Lloyd) said he changed the reservation and updated the itinerary and would email it to me. Total wait time 45 minutes. He emailed the cancelled intinerary and did not save the new updated itinerary. Third agent (so frustrated I forgot her name). She states that there is no reservation and only 2 of the 5 new flights are in the notes. She states that they could not make the reservation and that I should call back on Monday for reservations. Total wait time 30 minutes. If I did not have a $1372.20 credit.....oh by the way, I had to pay $700 in cancellation fees to use the credit, I would never ever use them again.",0,1,0,1,0,0,0
1,1,1781,2,I'm planning a trip on October to Salt Lake City from Bangladesh and I'm wondering if I need visa for the layovers in CAN and HKG airports. [Both my layovers are less than 24 hours and I don't intend to leave the airport. By the way I am a Bangladeshi passport holder.],I'm planning a trip on October to Salt Lake City from Bangladesh and I'm wondering if I need visa for the layovers in CAN and HKG airports. ,Both my layovers are less than 24 hours and I don't intend to leave the airport. By the way I am a Bangladeshi passport holder.,0,1,0,0,0,1,0
1,1,1645,2,"[Hi everyone, I'm sure this has already been asked but I did a search and couldn't find what I thought I was looking for (and it may have been American which won't help me). ]I'm wondering if anyone knows of any sites that are handy for either monitoring to get advance notice of air fare sales or that will send email alerts?[ I realise that the days of cheap international air fares are probably over (especially from Australia) but I'm also getting a little desperate for a holiday. My travel dates are flexible but I can't find any sites that will let me ask for air fares over a date range (except Air NZ that will show prices across a week). Any thoughts or am a being a bit hopeful?]",I'm wondering if anyone knows of any sites that are handy for either monitoring to get advance notice of air fare sales or that will send email alerts?,"Hi everyone, I'm sure this has already been asked but I did a search and couldn't find what I thought I was looking for (and it may have been American which won't help me).  I realise that the days of cheap international air fares are probably over (especially from Australia) but I'm also getting a little desperate for a holiday. My travel dates are flexible but I can't find any sites that will let me ask for air fares over a date range (except Air NZ that will show prices across a week). Any thoughts or am a being a bit hopeful?",1,1,0,0,0,0,0
1,1,1661,2,"Just when you think that after years of traveling virtually every domestic airline & a few international ~ you've suffered nearly all of the possible inconveniences ~ a new one comes along. Allegiant Flight [was 45 minutes late taking off from Memphis because they were ""still loading baggage."" We arrived in Las Vegas 1 hour past Arrival time. As we landed, the announcement was made to lower all window shades & place seat belts in seats, as the plane was scheduled to depart again quickly. Waited 45 minutes @ Baggage Claim. No bags. Passengers flooded Allegiant Office, where it was ""determined"" that the baggage was not in LAS, nor was it in MEM. & No there's not another flight from MEM today. Maybe tomorrow? By the time most had spent 20 minutes filling out Lost Luggage Forms, I (not one to give up easily) asked an Allegiant Associate if they were sure they had checked all possible cargo areas? @ This point, I'm thinking:: ""Surely they didn't put a whole flight's luggage on a plane to ???"" That would make no sense. It HAS to be HERE!!! She made a phone call:: ""Has anyone checked the middle cargo compartment?"" Held for a few minutes. Then ""Yaaaaaaay!!!!"" Duh . . . 1 more hour before we could retrieve it from the belt. So 2 hours 45 minutes of wasted gambling time. Bet I could have lost @ least $245 by now 😜 You would think they would at least hand out Free Drink Tickets, as we were all dry / parched / & way overdue for 1st cocktail. No. I didn't even hear ""I'm sorry for your trouble / wait / delay / stress.""]",Just when you think that after years of traveling virtually every domestic airline & a few international ~ you've suffered nearly all of the possible inconveniences ~ a new one comes along. Allegiant Flight ,"was 45 minutes late taking off from Memphis because they were ""still loading baggage."" We arrived in Las Vegas 1 hour past Arrival time. As we landed, the announcement was made to lower all window shades & place seat belts in seats, as the plane was scheduled to depart again quickly. Waited 45 minutes @ Baggage Claim. No bags. Passengers flooded Allegiant Office, where it was ""determined"" that the baggage was not in LAS, nor was it in MEM. & No there's not another flight from MEM today. Maybe tomorrow? By the time most had spent 20 minutes filling out Lost Luggage Forms, I (not one to give up easily) asked an Allegiant Associate if they were sure they had checked all possible cargo areas? @ This point, I'm thinking:: ""Surely they didn't put a whole flight's luggage on a plane to ???"" That would make no sense. It HAS to be HERE!!! She made a phone call:: ""Has anyone checked the middle cargo compartment?"" Held for a few minutes. Then ""Yaaaaaaay!!!!"" Duh . . . 1 more hour before we could retrieve it from the belt. So 2 hours 45 minutes of wasted gambling time. Bet I could have lost @ least $245 by now 😜 You would think they would at least hand out Free Drink Tickets, as we were all dry / parched / & way overdue for 1st cocktail. No. I didn't even hear ""I'm sorry for your trouble / wait / delay / stress.""",0,1,0,1,0,0,0
1,1,1689,2,"[I'd really like some help with this, if I could, please... I'm looking at ]travelling first class on an A380 from Australia to Europe and I'm trying to decide between the first class product offered by Qantas and that offered by Emirates.[ Initial research seems to reveal that the EK suites are more private with sliding doors and the QF suites are more open. But I would really like to make a decision that is as informed as possible as this is a large out-lay, so I am hoping someone might be able to provide a few 'first-hand' pros and cons for each airline's first class offerings, please. By the way, there will be two of us travelling and would prefer the centre side-by-side seats rather than two (one behind the other) on the side.]",travelling first class on an A380 from Australia to Europe and I'm trying to decide between the first class product offered by Qantas and that offered by Emirates.,"I'd really like some help with this, if I could, please... I'm looking at  Initial research seems to reveal that the EK suites are more private with sliding doors and the QF suites are more open. But I would really like to make a decision that is as informed as possible as this is a large out-lay, so I am hoping someone might be able to provide a few 'first-hand' pros and cons for each airline's first class offerings, please. By the way, there will be two of us travelling and would prefer the centre side-by-side seats rather than two (one behind the other) on the side.",0,1,0,0,0,0,0
1,1,1937,2,"[Hi, ]I just noticed that on my mom's ticket is says Ms and not Mrs. Should I consider this as a misspelled name and ask them to change this? [On her passport, there is only her name and not her marital status.]",I just noticed that on my mom's ticket is says Ms and not Mrs. Should I consider this as a misspelled name and ask them to change this? ,"Hi, On her passport, there is only her name and not her marital status.",1,1,0,0,0,0,0
1,1,1911,2,"I'm curious as to if i could use a blue freezer clear ziplock bag for carrying my liquids [(dimensions of the bag fit TSA's guidelines). Every website i've checked says I need a clear bag, and I'm unsure if a blue clear bag fits under that description. Has anyone else tried this?]",I'm curious as to if i could use a blue freezer clear ziplock bag for carrying my liquids ,"(dimensions of the bag fit TSA's guidelines). Every website i've checked says I need a clear bag, and I'm unsure if a blue clear bag fits under that description. Has anyone else tried this?",0,1,0,0,0,1,0
1,1,1678,2,Does anyone know if you get a leg rest [(like lazy boy chair style recliner)] in every row in the premier cabin? or is it just on the front row?[ Thanks],Does anyone know if you get a leg rest  in every row in the premier cabin? or is it just on the front row?,(like lazy boy chair style recliner) Thanks,0,0,0,0,1,1,0
1,1,2194,2,"[A friend and I booked roundtrip tickets to Ireland on Continental for April. We were notified yesterday about a schedule change for the last leg of our flight.] Our Shannon-to-Newark flight now lands at 11:15 a.m; our Newark-to-Atlanta leg departs at 12:00 a.m.. We worry that 45 minutes won't give us time to deplane, clear customs, and locate our gate. Should we try to change our ticket? [It looks as if Continental may charge us $75 each if we do. Thanks for any advice you can offer us!]"," Our Shannon-to-Newark flight now lands at 11:15 a.m; our Newark-to-Atlanta leg departs at 12:00 a.m.. We worry that 45 minutes won't give us time to deplane, clear customs, and locate our gate. Should we try to change our ticket? ",A friend and I booked roundtrip tickets to Ireland on Continental for April. We were notified yesterday about a schedule change for the last leg of our flight.It looks as if Continental may charge us $75 each if we do. Thanks for any advice you can offer us!,0,0,0,0,1,1,0
1,1,1712,2,"[Hey all, I have a flight coming up on Wednesday and did not pay close attention to my transfer flight. I am flying from Des Moines, IA to Atlanta, GA to Los Angeles, CA. Unfortunately ]I see that my layover in Atlanta is 50min (which also includes the time to actually get off the plane). Is this enough time to get between two Delta flights,[ or should I expect to have to change it somewhere along my journey? Thanks!]","I see that my layover in Atlanta is 50min (which also includes the time to actually get off the plane). Is this enough time to get between two Delta flights,","Hey all, I have a flight coming up on Wednesday and did not pay close attention to my transfer flight. I am flying from Des Moines, IA to Atlanta, GA to Los Angeles, CA. Unfortunately  or should I expect to have to change it somewhere along my journey? Thanks!",1,0,0,0,1,1,0
1,1,1869,2,"[We have a few options at the moment in booking a Melbourne to London flight for Dec/Jan this year. Etihad had the best return fares but have disappeared at the moment, with the next best being Malaysian, followed closely by BA and Cathay Pacific. For single flights, we can get the same prices, flying over with Singapore and returning with Etihad, BA, or Qantas. The costs for the two one-way fares is pretty similar to the return fares. Up until today I was pretty sure we would go with the one way fares, mainly because Singapore has such a good name and we could then try (mixed reviews) Etihad on the way home, or Qantas if we wanted the old faithful. What changed today was that Cathay has come into the game with a very competitive return fare and I have heard that they are on a par with Singapore. If this is right, it would seem that taking the Cathay return fare would be the best option. ]Would love to hear any opinions from those who have comparisons or experiences with any of the above. [Thanks. ----]",Would love to hear any opinions from those who have comparisons or experiences with any of the above. ,"We have a few options at the moment in booking a Melbourne to London flight for Dec/Jan this year. Etihad had the best return fares but have disappeared at the moment, with the next best being Malaysian, followed closely by BA and Cathay Pacific. For single flights, we can get the same prices, flying over with Singapore and returning with Etihad, BA, or Qantas. The costs for the two one-way fares is pretty similar to the return fares. Up until today I was pretty sure we would go with the one way fares, mainly because Singapore has such a good name and we could then try (mixed reviews) Etihad on the way home, or Qantas if we wanted the old faithful. What changed today was that Cathay has come into the game with a very competitive return fare and I have heard that they are on a par with Singapore. If this is right, it would seem that taking the Cathay return fare would be the best option. Thanks. ----",0,1,0,0,1,0,0
1,1,2211,2,[In September this year. My new husband and I will be travelling to the riviera maya in Mexico for our honeymoon. We fly from Manchester to cancun with thomsons in premium seating. I've probably worried myself needlessly.... However I've been reading reviews on Thomsons long haul flights on skytrax and seatplans websites. ]Can anyone advise on their experiences recently with Thomsons on long hauls?,Can anyone advise on their experiences recently with Thomsons on long hauls?,In September this year. My new husband and I will be travelling to the riviera maya in Mexico for our honeymoon. We fly from Manchester to cancun with thomsons in premium seating. I've probably worried myself needlessly.... However I've been reading reviews on Thomsons long haul flights on skytrax and seatplans websites. ,0,1,0,0,0,0,0
1,1,2165,2,"[I`m not sure whether one is available (if there is one on the TAP airlines website it is very hard to find) but ]I`m after a TAP airlines timetable. [Their website only seems to offer a time for a flight if you put in a day you want to travel, what I want a timetable with all the flights so we can easily see which destinations have flights at reasonable times and on days we can get off work. I`ve got flight timetables for other airlines we`ve used, or intend to use, why don`t TAP do one ? Or make it more easily ""findable"" if they publish one !]",I`m after a TAP airlines timetable. ,"I`m not sure whether one is available (if there is one on the TAP airlines website it is very hard to find) but Their website only seems to offer a time for a flight if you put in a day you want to travel, what I want a timetable with all the flights so we can easily see which destinations have flights at reasonable times and on days we can get off work. I`ve got flight timetables for other airlines we`ve used, or intend to use, why don`t TAP do one ? Or make it more easily ""findable"" if they publish one !",0,1,0,0,0,1,0
1,1,1726,2,"Based on airlines you have personally flown, which would be your favourites?[ I have flown Qantas, Jetstar, Virgin Blue, Pacific blue, Air Nz, Continental, Tiger Airways, Air Asia, Thai, Singapore, Vietnam Air, Bangkok Airways, Freedom Air, Emitates, British Airways, United, Emirates, Easyjet and probably a few more I can't remember. Singapore would be my fave because of the amazing crew who will do abosolutly anything, nothing is too much for them. Entertainment system is top notch, with large screens, and plenty of movies, Tv, games etc, there is something for everyone! Another thing I love about SIA is the legroom. I don't know the stats but even in economy I feel there is much more leg room than other carriers. And finally the food. Sia by far IMO has the best food of an airline. Second for me goes to Emirates with Thai a close 3rd. What are your favourite airlines ]and why?","Based on airlines you have personally flown, which would be your favourites?and why?"," I have flown Qantas, Jetstar, Virgin Blue, Pacific blue, Air Nz, Continental, Tiger Airways, Air Asia, Thai, Singapore, Vietnam Air, Bangkok Airways, Freedom Air, Emitates, British Airways, United, Emirates, Easyjet and probably a few more I can't remember. Singapore would be my fave because of the amazing crew who will do abosolutly anything, nothing is too much for them. Entertainment system is top notch, with large screens, and plenty of movies, Tv, games etc, there is something for everyone! Another thing I love about SIA is the legroom. I don't know the stats but even in economy I feel there is much more leg room than other carriers. And finally the food. Sia by far IMO has the best food of an airline. Second for me goes to Emirates with Thai a close 3rd. What are your favourite airlines ",0,1,0,0,0,1,0
1,1,1692,2,"Given the chaos of the new carry-on rules and security issues with electronics, I'd like to remind everyone that there are ways to have things pick-up at your house and delivered at your destination - fully insured. And LOCKED. [I put this link up on the Orlando forum, but I guess it worth doing here as well. I pack and ship my stuff via FedEx or UPS all the time for vacation trips. It doesn't work for business trip and shipping anything like a laptop would be rather risky, more for what's on it than the laptop itself which can be insured - The contents can't! usxp.com/products_and_services/… There are other services available and many folks who want to have their own skis or golf clubs have been using them for sometime. Just google 'luggage delivery service'. You can also check sites like Travel&Liesure and Travel&Holiday for more resources. I like traveling 'luggage free', but it only works for non-perishables, and when you'll be arriving at a responsible destination, like a good hotel/resort or villa rental. Just a suggestion. It may destress some of the travel restrictions - except the laptop one!]","Given the chaos of the new carry-on rules and security issues with electronics, I'd like to remind everyone that there are ways to have things pick-up at your house and delivered at your destination - fully insured. And LOCKED. ","I put this link up on the Orlando forum, but I guess it worth doing here as well. I pack and ship my stuff via FedEx or UPS all the time for vacation trips. It doesn't work for business trip and shipping anything like a laptop would be rather risky, more for what's on it than the laptop itself which can be insured - The contents can't! usxp.com/products_and_services/… There are other services available and many folks who want to have their own skis or golf clubs have been using them for sometime. Just google 'luggage delivery service'. You can also check sites like Travel&Liesure and Travel&Holiday for more resources. I like traveling 'luggage free', but it only works for non-perishables, and when you'll be arriving at a responsible destination, like a good hotel/resort or villa rental. Just a suggestion. It may destress some of the travel restrictions - except the laptop one!",0,1,0,0,0,0,0
1,1,1722,2,"[According to www.seatguru.com AA 763s come in two different first class seat configurations: The 767-300 ver. 1 (763) has regular seats. The 767-300 ver. 2 (763) has lie-flat seats. ]I can't see a way to tell which configuration you will end up with when booking a flight. The AA reservation system will just say that it's a 763 - no mention of specifics about type of seats, etc. Is there a way to tell? [(besides calling the airline and debating the point with a rep on the phone...) If I am going to pay for first class, I want to be sure that I'm getting a comfortable seat!]","I can't see a way to tell which configuration you will end up with when booking a flight. The AA reservation system will just say that it's a 763 - no mention of specifics about type of seats, etc. Is there a way to tell? ","According to www.seatguru.com AA 763s come in two different first class seat configurations: The 767-300 ver. 1 (763) has regular seats. The 767-300 ver. 2 (763) has lie-flat seats. (besides calling the airline and debating the point with a rep on the phone...) If I am going to pay for first class, I want to be sure that I'm getting a comfortable seat!",0,1,0,0,0,0,0
1,1,1762,2,"[Just wondering if anyone has experienced anything like this. ]We were booked onto a TAP flight from Heathrow to Lisbon, Lisbon to Miami in July 2015 as a party of 9. [Two different groups applied for their Esta's. An email was received to say Authorised after the initial word on application said Pending. We could not book in online, it came up as check in at airport.] We arrived at Heathrow at 02:30 for a 6am flight. The passport machine would not let us check in.[ We were directed to different desks around the airport, the final one being the Special Assistance desk. There was already a family with a problem at the desk and there was no senior members of staff to help us. We were told there was a problem with our Esta. We promptly got the Esta number up on our mobile devices but the check in staff said it was too late to book 9 people in and closed the flight!!! We were told to go to the ticket desk and buy new tickets! There was no staff from TAP airlines to help us. The manager eventually came back from the gate and agreed to talk to us. After much discussion we were booked on United flights the following day. Our party of 9 were split up into 5 and 4. 4 going first via Newark, then 5 going 5 hours later via Houston. They would not discuss how we wanted the party split resulting in my daughter's friend flying with our other family members. We were due to arrive in Miami on Sat afternoon but got there Monday morning. We were at Heathrow for 32 hours with children. Tap would not help us with a hotel, meals, nothing! We have a case open with the CAA but at this point TAP are saying we did not have the correct documents. We did have them and produced them, there was no-one to help us at Heathrow. We had no different documents on the Sunday when we were allowed to fly with United.] Our argument is that there should have been someone there to help us. An immigration officer at the airport said our problem could have been sorted out by the airline in minutes. Has anyone got any advice on this? [TIA ---]","We were booked onto a TAP flight from Heathrow to Lisbon, Lisbon to Miami in July 2015 as a party of 9.  We arrived at Heathrow at 02:30 for a 6am flight. The passport machine would not let us check in. Our argument is that there should have been someone there to help us. An immigration officer at the airport said our problem could have been sorted out by the airline in minutes. Has anyone got any advice on this? ","Just wondering if anyone has experienced anything like this. Two different groups applied for their Esta's. An email was received to say Authorised after the initial word on application said Pending. We could not book in online, it came up as check in at airport. We were directed to different desks around the airport, the final one being the Special Assistance desk. There was already a family with a problem at the desk and there was no senior members of staff to help us. We were told there was a problem with our Esta. We promptly got the Esta number up on our mobile devices but the check in staff said it was too late to book 9 people in and closed the flight!!! We were told to go to the ticket desk and buy new tickets! There was no staff from TAP airlines to help us. The manager eventually came back from the gate and agreed to talk to us. After much discussion we were booked on United flights the following day. Our party of 9 were split up into 5 and 4. 4 going first via Newark, then 5 going 5 hours later via Houston. They would not discuss how we wanted the party split resulting in my daughter's friend flying with our other family members. We were due to arrive in Miami on Sat afternoon but got there Monday morning. We were at Heathrow for 32 hours with children. Tap would not help us with a hotel, meals, nothing! We have a case open with the CAA but at this point TAP are saying we did not have the correct documents. We did have them and produced them, there was no-one to help us at Heathrow. We had no different documents on the Sunday when we were allowed to fly with United.TIA ---",0,1,0,1,0,0,0
1,1,1780,2,"[My partner and I recently flew back from Barcelona to Heathrow with BA. The flight was delayed by 2.5 hours, resulting in our getting into Heathrow after midnight, when all public transport other than taxis had ceased running. During the flight, we were told on two occasions by crew that if passengers were to take a taxi home, this would be refunded in full by the airline on presentation of a receipt. On arrival, we received a quote from a London black cab for £85-90 to North London. This would normally be an excessive expense for us, but as it was 12.30am we took the taxi in order to get home quickly (and in the understanding that reimbursement would be forthcoming). The final fare ended up being £97. However, on making a claim and presenting our taxi receipt, we were informed by BA's Customer Relations department that we would only be refunded £50 as the full amount was considered 'beyond reasonable' and it would be 'unfair to other customers' to make an exception. ]After querying this further - and stressing that passengers were explicitly told that they would be 'fully' refunded for any taxi journeys - we finally learnt [(via a response from the airline's Twitter account!)] that the maximum compensation given for transport is £50. I wondered if any others have experienced something similar? I think it's fair to say that we and the other passengers were misled by BA, who promised something only to fail to deliver, leaving us considerably out of pocket. [They also appear to be completely oblivious to the actual cost of a standard taxi from Heathrow to London! If anybody has any suggestions on alternative channels for proceeding with this, it would be much appreciated. I have already considered raising it with the CAA. ----]","After querying this further - and stressing that passengers were explicitly told that they would be 'fully' refunded for any taxi journeys - we finally learnt  that the maximum compensation given for transport is £50. I wondered if any others have experienced something similar? I think it's fair to say that we and the other passengers were misled by BA, who promised something only to fail to deliver, leaving us considerably out of pocket. ","My partner and I recently flew back from Barcelona to Heathrow with BA. The flight was delayed by 2.5 hours, resulting in our getting into Heathrow after midnight, when all public transport other than taxis had ceased running. During the flight, we were told on two occasions by crew that if passengers were to take a taxi home, this would be refunded in full by the airline on presentation of a receipt. On arrival, we received a quote from a London black cab for £85-90 to North London. This would normally be an excessive expense for us, but as it was 12.30am we took the taxi in order to get home quickly (and in the understanding that reimbursement would be forthcoming). The final fare ended up being £97. However, on making a claim and presenting our taxi receipt, we were informed by BA's Customer Relations department that we would only be refunded £50 as the full amount was considered 'beyond reasonable' and it would be 'unfair to other customers' to make an exception. (via a response from the airline's Twitter account!)They also appear to be completely oblivious to the actual cost of a standard taxi from Heathrow to London! If anybody has any suggestions on alternative channels for proceeding with this, it would be much appreciated. I have already considered raising it with the CAA. ----",0,1,0,1,0,0,0
1,1,2309,2,My husband are flying XL Airways France from JFK to Paris and wonderer if anyone has any input about the airline.[ I wasn't able to pre-book our seats together and now am wondering about how other things are going to go. I also wasn't able to find anything on the forums (unless they are part of the old XL Airways). We got pretty cheap tickets and now am wondering if we are going to get what we paid for. Any input?],My husband are flying XL Airways France from JFK to Paris and wonderer if anyone has any input about the airline., I wasn't able to pre-book our seats together and now am wondering about how other things are going to go. I also wasn't able to find anything on the forums (unless they are part of the old XL Airways). We got pretty cheap tickets and now am wondering if we are going to get what we paid for. Any input?,0,1,0,0,0,0,0
1,1,2281,2,"[Hi. ]Two weeks ago we had an email from Silkair telling us they were moving our return flight from Langkawi to Singapore back a day from 26th February 2015 to the 27th February 2015. [This was a disaster for me because on the 26th I am meeting up with my sister who lives in Sydney, before she flies back on the 27th. I haven't seen her since 2008. I informed Silkair of the problem and they asked if I wanted a refund. I immediately said yes and then rebooked with Air Asia to land in Singapore on the 27th. But then ]Silkair [said they could re-route me via KL on the 27th, so I told them I had already booked the other tickets and asked for a refund. They then ]sent an email asking if I wanted to cancel the flights, so I said yes, and outlined the problem again. For the last few days I've heard nothing. Do you think I'll get my money back? [It was their decision to change the dates of the flights.]","Two weeks ago we had an email from Silkair telling us they were moving our return flight from Langkawi to Singapore back a day from 26th February 2015 to the 27th February 2015. Silkair sent an email asking if I wanted to cancel the flights, so I said yes, and outlined the problem again. For the last few days I've heard nothing. Do you think I'll get my money back? ","Hi. This was a disaster for me because on the 26th I am meeting up with my sister who lives in Sydney, before she flies back on the 27th. I haven't seen her since 2008. I informed Silkair of the problem and they asked if I wanted a refund. I immediately said yes and then rebooked with Air Asia to land in Singapore on the 27th. But then said they could re-route me via KL on the 27th, so I told them I had already booked the other tickets and asked for a refund. They then It was their decision to change the dates of the flights.",1,1,0,0,0,1,0
1,1,2097,2,[I have just booked my vacation with Liberty Travel for a trip to Cancun. Frontier had the best prices for a nonstop flight. Now I am reading a ton of bad reviews. ]Has anyone ever flew with Frontier? [Im nervous :-(],Has anyone ever flew with Frontier? ,I have just booked my vacation with Liberty Travel for a trip to Cancun. Frontier had the best prices for a nonstop flight. Now I am reading a ton of bad reviews. Im nervous :-(,0,1,0,0,0,0,1
1,1,1875,2,"[I booked a round trip ticket (w/ 5 days in between departures) for 360.00 USD on virgin air. I heard wonderful things: ""Its modern"" ""Everyone is so friendly"" ""Free wifi"" ""great in flight entertainment"" "" Electrical outlets at every seat!"" I was sold! I thought I got a great deal ( never flown to nyc before and 360.00 seems like a steal) But now, im a little nervous. Maybe I've been reading too many reviews by 'difficult passangers' but I have heard : There is only free wifi on flights from sfo to jfk, all others must bay 13.00 usd most outlets don't work ( was a common complaint I've heard..) no free inflight drinks or snacks ( not even water?) inflight movies and ther entertainment are available for an undisclosed fee. Now, im not by any means a difficult passanger. I pay attention during the safety lecture, bring my own food and drinks as well as a book or two and most of all, I realize the flight attendants are there for safety and not to be a 'sky waitress' But after reading/ hearing all that I can't help but feel like I got a bad deal. I adore jetblue and I feel like I should have booked with them, I could have had a free cold drink mid flight and some basic cable incase I tire of reading. ]Im traveling with my elderly mother who walks with a cane and I have heard that VA may or may not allow an attendant with the person who is pre boarding.[ I worry that she may not want to board with out me or she may have a hard time navigating the rows alone. ]Do you think a attendant would be willing to walk slowly behind her incase she loses her balance? [Im really just looking for some real experiences from agreeable passengers who have flown VA and, to see if I got the great deal I thought I did. Thanks for your help. ( and honesty!)]",Im traveling with my elderly mother who walks with a cane and I have heard that VA may or may not allow an attendant with the person who is pre boarding.Do you think a attendant would be willing to walk slowly behind her incase she loses her balance? ,"I booked a round trip ticket (w/ 5 days in between departures) for 360.00 USD on virgin air. I heard wonderful things: ""Its modern"" ""Everyone is so friendly"" ""Free wifi"" ""great in flight entertainment"" "" Electrical outlets at every seat!"" I was sold! I thought I got a great deal ( never flown to nyc before and 360.00 seems like a steal) But now, im a little nervous. Maybe I've been reading too many reviews by 'difficult passangers' but I have heard : There is only free wifi on flights from sfo to jfk, all others must bay 13.00 usd most outlets don't work ( was a common complaint I've heard..) no free inflight drinks or snacks ( not even water?) inflight movies and ther entertainment are available for an undisclosed fee. Now, im not by any means a difficult passanger. I pay attention during the safety lecture, bring my own food and drinks as well as a book or two and most of all, I realize the flight attendants are there for safety and not to be a 'sky waitress' But after reading/ hearing all that I can't help but feel like I got a bad deal. I adore jetblue and I feel like I should have booked with them, I could have had a free cold drink mid flight and some basic cable incase I tire of reading.  I worry that she may not want to board with out me or she may have a hard time navigating the rows alone. Im really just looking for some real experiences from agreeable passengers who have flown VA and, to see if I got the great deal I thought I did. Thanks for your help. ( and honesty!)",0,1,0,0,1,0,1
1,1,1943,2,"Booked a flight from Prague to Venice through Orbitz on Alitalia. [The flight time changed, but Orbitz didn't notify us, I just happened to check the Alitalia website the day before. That wasn't a big drama, but a bit annoying when you book through an agent for some service. The real problem started at the airport, we tried to check in but the airline had no record of our booking even though Orbitz had issued us paper tickets showing apparent valid ticket numbers. I tried to call Orbitz at the airport but by the time I finally got to speak to someone and have them understand that a) I was at the airport trying to check in b) No, i didn't want to cancel my booking and c) I am Australian, so my zip code has only 4 digits, we were forced to purchase new tickets at the airport to be able to board at a cost of around $250 before check-in close. Since the flight, I have tried to contact Alitalia about the issue, with no response whatsoever and Orbitz by email, who just say to call. When I call, I'm repeatedly put on hold (paying international call rates) and was told on the last call that ""Orbitz will not refund the tickets as the airline re-accommodated us on a later flight."" They do not read my emails or listen to what I have to say (ie. we only got on the later flight after we purchased new tickets), just keep repeating the line that the airline put on a later flight.] I don't want a refund for the original tickets, I want a refund for the more expensive tickets that we had to purchase at the airport! Any ideas of what else I can do?[ I'm sure we have some rights under the Montreal Convention but it's hard to make any claims when you get no response from the airline or incoherent, useless responses from the agent!]","Booked a flight from Prague to Venice through Orbitz on Alitalia.  I don't want a refund for the original tickets, I want a refund for the more expensive tickets that we had to purchase at the airport! Any ideas of what else I can do?","The flight time changed, but Orbitz didn't notify us, I just happened to check the Alitalia website the day before. That wasn't a big drama, but a bit annoying when you book through an agent for some service. The real problem started at the airport, we tried to check in but the airline had no record of our booking even though Orbitz had issued us paper tickets showing apparent valid ticket numbers. I tried to call Orbitz at the airport but by the time I finally got to speak to someone and have them understand that a) I was at the airport trying to check in b) No, i didn't want to cancel my booking and c) I am Australian, so my zip code has only 4 digits, we were forced to purchase new tickets at the airport to be able to board at a cost of around $250 before check-in close. Since the flight, I have tried to contact Alitalia about the issue, with no response whatsoever and Orbitz by email, who just say to call. When I call, I'm repeatedly put on hold (paying international call rates) and was told on the last call that ""Orbitz will not refund the tickets as the airline re-accommodated us on a later flight."" They do not read my emails or listen to what I have to say (ie. we only got on the later flight after we purchased new tickets), just keep repeating the line that the airline put on a later flight. I'm sure we have some rights under the Montreal Convention but it's hard to make any claims when you get no response from the airline or incoherent, useless responses from the agent!",0,1,0,1,0,0,0
1,1,1704,2,"[I have an upcoming trip that is on a US Airways ticket, but one of the flight segments is on UA metal. I change from US to UA at SFO; the airlines are in different terminals. I am familiar with this airport but have never had to travel between terminals before. ]I am aware that SFO has the airtrain that runs between terminals. Does anyone know how often these come around? [I couldn't find this specific info anywhere online. My connection time is about an hour and 20 minutes so I am not too worried, but just would like to know what to expect ahead of time.]",I am aware that SFO has the airtrain that runs between terminals. Does anyone know how often these come around? ,"I have an upcoming trip that is on a US Airways ticket, but one of the flight segments is on UA metal. I change from US to UA at SFO; the airlines are in different terminals. I am familiar with this airport but have never had to travel between terminals before. I couldn't find this specific info anywhere online. My connection time is about an hour and 20 minutes so I am not too worried, but just would like to know what to expect ahead of time.",0,1,0,0,0,0,0
1,1,1993,2,"[Some of you may remember my post from last year: tripadvisor.co.uk/ShowTopic-g1-i10702-k64972… The thread appears to have been frozen, however I resurrect it now to give you an update ... Until last week I hadn't flown from CWL since the incident in the previous thread, but last Monday once again my contact lens solution was selected at for testing ... Once again, the staff were polite and professional - but this time I was prepared! My regular ""explosive"" solution was in my checked luggage, and in my hand luggage ]I was just carrying a 100ml bottle of solution that Specsavers [said shouldn't test positive - and they were right. It passed the swab test and I was allowed to take it with me. ]In all the years I've been travelling I have never had contact lens solution tested at any other airport[ (apart from once in Bilbao, when they suspected it was something totally different - but that's another story ...), ]but maybe this will help anyone travelling through Cardiff with contact lens solution[ in their hand luggage - they seem to be on the lookout for it (I was assured I was simply chosen at random, though I'm sure I spotted a look of glee in the security staff eyes when they saw the bottle going through the X-ray machine ...). For clarification, the solution that tested positive was Specsavers' Easyvision Allpurpose solution; the ""safe"" solution is the Easyvision Multipurpose. If anyone needs a 100ml bottle, they have a stock in Specsavers in Queen Street Cardiff ;-)]",I was just carrying a 100ml bottle of solution that Specsavers In all the years I've been travelling I have never had contact lens solution tested at any other airportbut maybe this will help anyone travelling through Cardiff with contact lens solution,"Some of you may remember my post from last year: tripadvisor.co.uk/ShowTopic-g1-i10702-k64972… The thread appears to have been frozen, however I resurrect it now to give you an update ... Until last week I hadn't flown from CWL since the incident in the previous thread, but last Monday once again my contact lens solution was selected at for testing ... Once again, the staff were polite and professional - but this time I was prepared! My regular ""explosive"" solution was in my checked luggage, and in my hand luggage said shouldn't test positive - and they were right. It passed the swab test and I was allowed to take it with me.  (apart from once in Bilbao, when they suspected it was something totally different - but that's another story ...),  in their hand luggage - they seem to be on the lookout for it (I was assured I was simply chosen at random, though I'm sure I spotted a look of glee in the security staff eyes when they saw the bottle going through the X-ray machine ...). For clarification, the solution that tested positive was Specsavers' Easyvision Allpurpose solution; the ""safe"" solution is the Easyvision Multipurpose. If anyone needs a 100ml bottle, they have a stock in Specsavers in Queen Street Cardiff ;-)",0,1,0,1,0,0,0
1,1,2116,2,"[Im due to fly out of gatwick to las vegas in just over three weeks, ]i have got enough airmiles to upgrade to premium economy however when i called to do so they said i couldn't because i had got the wrong fair class/type (n apparently). My question is do you think they would potentially let me do it at check in, [ie if they have premium economy seats left, they might aswell ""use up"" my points and let me upgrade, any help or experience of similar scenarios would be appreciated cheers!]","i have got enough airmiles to upgrade to premium economy however when i called to do so they said i couldn't because i had got the wrong fair class/type (n apparently). My question is do you think they would potentially let me do it at check in, ","Im due to fly out of gatwick to las vegas in just over three weeks, ie if they have premium economy seats left, they might aswell ""use up"" my points and let me upgrade, any help or experience of similar scenarios would be appreciated cheers!",0,1,0,0,1,0,0
1,1,2017,2,"[Hello, ]will be flying next month YVR - BKK via EVA Air, and we have the (older) 747-400 aircraft with the upper deck. we have seats in said upper deck.. Does anyone know if they happen to be equipped with USB ports for charging electronics? [Thanks!]","will be flying next month YVR - BKK via EVA Air, and we have the (older) 747-400 aircraft with the upper deck. we have seats in said upper deck.. Does anyone know if they happen to be equipped with USB ports for charging electronics? ","Hello, Thanks!",1,0,0,0,1,0,0
1,1,2142,2,"red alert red alert! warning everyone NOT to use onetravel.com, as it is a total rip off! [they charged me $672.00 because i had to change my flight from one day to another. when i complained, they gave me back a whopping $150.00. steer clear of this company, please!]","red alert red alert! warning everyone NOT to use onetravel.com, as it is a total rip off! ","they charged me $672.00 because i had to change my flight from one day to another. when i complained, they gave me back a whopping $150.00. steer clear of this company, please!",0,1,0,1,0,0,0
1,1,2159,2,"I am in Vientiane, Laos (VTE), and I would like to go to Europe for about 2 weeks, specifically France, perhaps the Netherlands and maybe another surrounding country. Budget is $400. [Can leave anytime. ]Anyone have any ideas?","I am in Vientiane, Laos (VTE), and I would like to go to Europe for about 2 weeks, specifically France, perhaps the Netherlands and maybe another surrounding country. Budget is $400. Anyone have any ideas?",Can leave anytime. ,0,0,0,0,0,1,0
1,1,2240,2,"This isn't a question, but more of a personal testimony of a good flight from a company with a bad reputation. [This was my first flight, so I did a lot of research. ]We flew from LBE to Myrtle Beach the first week of May with Spirit. This is a basic airline. The rules are clear.[ Our flight was on time, we arrived early, and had no problems. LBE is a small airport and very easy to navigate.] Leaving MYR, several women in line behind me had suitcases way over the 40lb posted limit, had several bags and purses, and were mad about having to pay. Pack smart, weigh your luggage, and buy the Big Front Seat if you can. It is well worth the extra money - especially if 2 people are going to fly together.","This isn't a question, but more of a personal testimony of a good flight from a company with a bad reputation. We flew from LBE to Myrtle Beach the first week of May with Spirit. This is a basic airline. The rules are clear. Leaving MYR, several women in line behind me had suitcases way over the 40lb posted limit, had several bags and purses, and were mad about having to pay. Pack smart, weigh your luggage, and buy the Big Front Seat if you can. It is well worth the extra money - especially if 2 people are going to fly together.","This was my first flight, so I did a lot of research.  Our flight was on time, we arrived early, and had no problems. LBE is a small airport and very easy to navigate.",0,1,0,0,0,0,0
1,1,2389,2,"Think twice if you are travelling to the Maldives with Thomson. [We were delayed 22hours last week and were late arriving at Male. We are both airline crew so were wise to the excuses they gave. They basically blamed snow, Spanish ATC and fog at Gatwick, all of which were lies! The airline were most unhelpful and had no reps at any point during the delay and lied to us about the reason for the heavy delay. Thomson couldn't even send a rep the next day to the Gatwick Hilton hotel with details of our departure time and on our return we should have been given a letter stating a technical problem for the delay not all the lies originally given. Despite asking for an address to write to for compensation via the rep in the Maldives she failed to give us a letter on why the delay happened, which we were entitled to and had to get a copy of this via a kind passenger. Because of the dishonesty and the fact they were spineless to confront their passengers we won't be using them again. This was by far the worst service I have received from any company and ruined a truly amazing holiday.]",Think twice if you are travelling to the Maldives with Thomson. ,"We were delayed 22hours last week and were late arriving at Male. We are both airline crew so were wise to the excuses they gave. They basically blamed snow, Spanish ATC and fog at Gatwick, all of which were lies! The airline were most unhelpful and had no reps at any point during the delay and lied to us about the reason for the heavy delay. Thomson couldn't even send a rep the next day to the Gatwick Hilton hotel with details of our departure time and on our return we should have been given a letter stating a technical problem for the delay not all the lies originally given. Despite asking for an address to write to for compensation via the rep in the Maldives she failed to give us a letter on why the delay happened, which we were entitled to and had to get a copy of this via a kind passenger. Because of the dishonesty and the fact they were spineless to confront their passengers we won't be using them again. This was by far the worst service I have received from any company and ruined a truly amazing holiday.",0,1,0,1,0,0,0
1,1,2396,2,Why are flights going up so much they went from $316 to 750 to $811 in 3 days .[ I'm trying to fly from moline il to daytona beach. This is outrageous an my vacation isn't till may an they have jumped $500 I can fly to Mexico for cheaper than that what's the deal here],Why are flights going up so much they went from $316 to 750 to $811 in 3 days ., I'm trying to fly from moline il to daytona beach. This is outrageous an my vacation isn't till may an they have jumped $500 I can fly to Mexico for cheaper than that what's the deal here,0,1,0,1,0,0,0
1,1,2457,2,[It's years since we have flown can anyone advise] can you take shaving gell canister in hold luggage nowadays or deodorant cans [Using first choice just need peace of mind], can you take shaving gell canister in hold luggage nowadays or deodorant cans ,It's years since we have flown can anyone adviseUsing first choice just need peace of mind,0,1,0,0,0,0,0
1,1,2002,2,"[I had not been singled out for one of those random security checks where they go through everything in your carry on and person for a very very long time. Until last month that is. I believe the last time I was selected was several years ago. Last month my flt was cancelled and my airline (UAL) switched me to a Delta flt. I had to retreive my bag, change terminals,check in with Delta and go through security a 2nd time. ]It was during that second security that I was singled out and I'm wondering if it's because I rarely fly Delta. Does anyone know how they REALLY decide who gets the special attention?",It was during that second security that I was singled out and I'm wondering if it's because I rarely fly Delta. Does anyone know how they REALLY decide who gets the special attention?,"I had not been singled out for one of those random security checks where they go through everything in your carry on and person for a very very long time. Until last month that is. I believe the last time I was selected was several years ago. Last month my flt was cancelled and my airline (UAL) switched me to a Delta flt. I had to retreive my bag, change terminals,check in with Delta and go through security a 2nd time. ",0,1,0,1,0,0,0
1,1,2485,2,I was travelling on one of the trains from Manchester to London in late July. [We ordered train tickets over the phone for a specified time (12:45pm) and got on the trian only to find out that we were given the wrong boarding passes (2:45pm). We noticed this after a request to show our tickets half-way enroute to London. The conductor on that train was so rude and didn't listen to any of our complaints and ended up slapping us in the face with a fine of 101 British pounds ($190) each with my travel compainion. Our efforts to discuss the matter with Virgin trains were turned away. On the same car another lady had the same problem but was welcomed with police at the train station in Euston because she failed to pay the fine. ]We had tickets and it wasn't our fault that we had boarded the train at the wriong time- in my opinion! To be fined extra fees yet the train had extra empty seats left a lot to be desired. Anyone with advice on how to handle this matter? [Please write me back on allen.63@netzero.com Back in the U.S I run out of luck with limited help from the Headquaters of Virgin Atlantic in CT. Thanks in advance.],I was travelling on one of the trains from Manchester to London in late July. We had tickets and it wasn't our fault that we had boarded the train at the wriong time- in my opinion! To be fined extra fees yet the train had extra empty seats left a lot to be desired. Anyone with advice on how to handle this matter? ,We ordered train tickets over the phone for a specified time (12:45pm) and got on the trian only to find out that we were given the wrong boarding passes (2:45pm). We noticed this after a request to show our tickets half-way enroute to London. The conductor on that train was so rude and didn't listen to any of our complaints and ended up slapping us in the face with a fine of 101 British pounds ($190) each with my travel compainion. Our efforts to discuss the matter with Virgin trains were turned away. On the same car another lady had the same problem but was welcomed with police at the train station in Euston because she failed to pay the fine. Please write me back on allen.63@netzero.com Back in the U.S I run out of luck with limited help from the Headquaters of Virgin Atlantic in CT. Thanks in advance.,0,1,0,0,0,0,0
1,1,2487,2,"I've looked at the cabin bag allowance on the Emirates website and found the following: Economy Class passengers are permitted one (1) piece of carry-on baggage, either a handbag or laptop bag, subject to the following size and weight limitations: Handbag: 55 x 38 x 20cm (22 x 15 x 8 in.) I'm guessing that I am still allowed to bring a purse as well but just wanted to check if anyone has had any issues in the past. [Most airlines seem to mention that you can have a carry-on and a personal item but it's not mentioned here. My husband usually brings his scuba regulator as his personal item and we've never had an issue with other airlines. The checked baggage allowance is more than we need but we don't like checking our regulators in case they get they get jostled too much and don't work. I checked mine once and had problems with it on the first dive so haven't checked it again since.]","I've looked at the cabin bag allowance on the Emirates website and found the following: Economy Class passengers are permitted one (1) piece of carry-on baggage, either a handbag or laptop bag, subject to the following size and weight limitations: Handbag: 55 x 38 x 20cm (22 x 15 x 8 in.) I'm guessing that I am still allowed to bring a purse as well but just wanted to check if anyone has had any issues in the past. ",Most airlines seem to mention that you can have a carry-on and a personal item but it's not mentioned here. My husband usually brings his scuba regulator as his personal item and we've never had an issue with other airlines. The checked baggage allowance is more than we need but we don't like checking our regulators in case they get they get jostled too much and don't work. I checked mine once and had problems with it on the first dive so haven't checked it again since.,0,1,0,0,0,0,0
1,1,1760,2,"Is 1hour 30minutes enough time to connect international flights at CDG?[ I will be arriving from London at 9am and then connecting to LAX at 10:30am. Air France OK'd it saying 55 minutes is the minimum connection time, but really, so you think 1.5 hours is sufficient? Thanks!]",Is 1hour 30minutes enough time to connect international flights at CDG?," I will be arriving from London at 9am and then connecting to LAX at 10:30am. Air France OK'd it saying 55 minutes is the minimum connection time, but really, so you think 1.5 hours is sufficient? Thanks!",0,1,0,0,1,0,0
1,1,1742,2,"[DH and I are in Israel for 2-3 years and our goal is to see as much of the world as possible in our lifetimes.] I'm looking to put together a list of destinations that are easier to get to from here than the US. Of course, no countries that we can't go to with Israeli stamps in our passports, [please! Ideally, these are 4 hour or less flights since many of these trips will be long weekends.]"," I'm looking to put together a list of destinations that are easier to get to from here than the US. Of course, no countries that we can't go to with Israeli stamps in our passports, ","DH and I are in Israel for 2-3 years and our goal is to see as much of the world as possible in our lifetimes.please! Ideally, these are 4 hour or less flights since many of these trips will be long weekends.",0,1,0,0,0,1,0
1,1,1711,2,"Wondering if anyone has any views on which JFK hotels have the most frequent/reliable airport shuttle service. [It's hard to find detailed information on hotel websites, and I can see from some tripadvisor reviews that some hotels only have hourly shuttle services (in which case it's probably worth getting a taxi for early morning flights, and I'll price that in when making my choice). Last time I had a 1 night stopover the hotel only operated a small minivan to get to JFK in the early morning (despite using a bigger vehicle the night before), and we had to wait over 10 minutes for the driver to try to squeeze all the passengers and luggage on, with some luggage/passengers ending up on other people's laps, and some left behind.]",Wondering if anyone has any views on which JFK hotels have the most frequent/reliable airport shuttle service. ,"It's hard to find detailed information on hotel websites, and I can see from some tripadvisor reviews that some hotels only have hourly shuttle services (in which case it's probably worth getting a taxi for early morning flights, and I'll price that in when making my choice). Last time I had a 1 night stopover the hotel only operated a small minivan to get to JFK in the early morning (despite using a bigger vehicle the night before), and we had to wait over 10 minutes for the driver to try to squeeze all the passengers and luggage on, with some luggage/passengers ending up on other people's laps, and some left behind.",0,1,0,0,0,1,0
1,1,1702,2,"[We're looking to book a packaged vacation for May 1st out of Vancouver, ]BC to Puerto Vallarta. It looks like Air Transat is the airline that Signature vacations uses and there is only one flight out at 4PM but multiple flights any other day. I've never flown Air Transat, is this common?[ -eck]","BC to Puerto Vallarta. It looks like Air Transat is the airline that Signature vacations uses and there is only one flight out at 4PM but multiple flights any other day. I've never flown Air Transat, is this common?","We're looking to book a packaged vacation for May 1st out of Vancouver,  -eck",0,1,0,0,0,0,1
1,1,1719,2,"[Hi, ]I recently had to scan my passport and there must have been red ink on the scanner and there are about ten tiny dots of red ink on my face on the observation page. [So not the main photo page but the observation page opposite. ]Apparently this is minor damage but wanted to get a few opinions. [Apart from that the passport is perfect]",I recently had to scan my passport and there must have been red ink on the scanner and there are about ten tiny dots of red ink on my face on the observation page. Apparently this is minor damage but wanted to get a few opinions. ,"Hi, So not the main photo page but the observation page opposite. Apart from that the passport is perfect",1,0,0,0,0,1,0
1,1,1739,2,"American flight 123 lists my seat as having limited space underneath. [My bag with the things I need to stay busy I need access to! They won't put it up top will they if it doesn't fit? I just read this, and since I bought a new bag, that does not completely close, just snaps, if someone puts it in the overhead things could fall out., I am going to be really upset. Its a long flight and I will have some snacks and things to read. ]Has anyone else faced this situation with American seating?",American flight 123 lists my seat as having limited space underneath. Has anyone else faced this situation with American seating?,"My bag with the things I need to stay busy I need access to! They won't put it up top will they if it doesn't fit? I just read this, and since I bought a new bag, that does not completely close, just snaps, if someone puts it in the overhead things could fall out., I am going to be really upset. Its a long flight and I will have some snacks and things to read. ",0,1,0,0,0,0,0
1,1,1709,2,Has anyone had any experience with American Airlines/Allianz refusing to refund part of an airfare paid for using AA vouchers. [This trip was cancelled due to my wife taking ill. SLK],Has anyone had any experience with American Airlines/Allianz refusing to refund part of an airfare paid for using AA vouchers. ,This trip was cancelled due to my wife taking ill. SLK,0,1,0,0,0,1,0
1,1,1707,2,"www.flightconnections.com is a good tool to find flights,[ but never booked a flight there. ]Most time their prices are higher than the airline, but now I found a flight that is cheaper on their website :) Any experience?","www.flightconnections.com is a good tool to find flights,Most time their prices are higher than the airline, but now I found a flight that is cheaper on their website :) Any experience?", but never booked a flight there. ,0,1,0,0,0,0,0
1,1,1778,2,"[Hi! ]I'm travelling to Japan with AirAsia transiting via KUL. The return flight will arrive KUL 16,45 o'clock and I have to catch the flight from KUL to BKK at 18,45 o'clock.[ So the transit time will be 2 hours.] I wonder if it's enough to do so. [Please give me the advice.]","I'm travelling to Japan with AirAsia transiting via KUL. The return flight will arrive KUL 16,45 o'clock and I have to catch the flight from KUL to BKK at 18,45 o'clock. I wonder if it's enough to do so. ",Hi!  So the transit time will be 2 hours.Please give me the advice.,1,0,0,0,0,1,0
1,1,1766,2,"Pack a UK-USA adaptor, all the ex-first choice 767's [(which your going on) ]have individual seat power in the form of 110v USA style sockets.","Pack a UK-USA adaptor, all the ex-first choice 767's have individual seat power in the form of 110v USA style sockets.",(which your going on) ,0,0,0,0,0,1,0
1,1,1782,2,Does emirates 777-200lr have free wifi? [I'm flying from Chicago to Dubai in June and would like to know as it is a long flight.],Does emirates 777-200lr have free wifi? ,I'm flying from Chicago to Dubai in June and would like to know as it is a long flight.,0,1,0,0,0,0,0
1,1,1788,2,A simple one: is there a bag drop for EVA airways at Heathrow for passengers who have checked-in online? [Thanks.],A simple one: is there a bag drop for EVA airways at Heathrow for passengers who have checked-in online? ,Thanks.,0,0,0,0,1,0,0
1,1,1620,2,"Does anyone have any recent experience of flying to Canada with this airline, [they are by far the cheapest, probably half price, but some of the previous reviews are not so good, feedback would be appreciated.]","Does anyone have any recent experience of flying to Canada with this airline, ","they are by far the cheapest, probably half price, but some of the previous reviews are not so good, feedback would be appreciated.",0,1,0,0,1,0,0
1,1,1621,2,"[Like many other passengers I got fooled... I booked a Madrid to Casablanca flight departing at 13:00 When I got to Madrid airport I was told the flight was at 18:50... I Had to wait for more than 6 hours at the airport But not only this, ]eDreams sold me a return ticket that i never booked !! Doubling the price of my trip How can I try to get a refund for all these troubles ??",eDreams sold me a return ticket that i never booked !! Doubling the price of my trip How can I try to get a refund for all these troubles ??,"Like many other passengers I got fooled... I booked a Madrid to Casablanca flight departing at 13:00 When I got to Madrid airport I was told the flight was at 18:50... I Had to wait for more than 6 hours at the airport But not only this, ",0,1,0,1,0,0,0
1,1,2291,2,"I am scheduled to fly (all Continental) out of Harrisburg early Saturday morning to Newark to pick up an international flight. [The Harrisburg to Newark flight has been canceled for the last two day and there are no other flights that would get me to Newark in time for our international flight.] If I drive to Newark instead, will we have a problem just using that part of the ticket (Newark -> international)?[ I am worried that if I cancel my flight myself they might also cancel my international seat. I do have trip insurance through Expedia. Thank you for your advice, I am an infrequent flier.]","I am scheduled to fly (all Continental) out of Harrisburg early Saturday morning to Newark to pick up an international flight.  If I drive to Newark instead, will we have a problem just using that part of the ticket (Newark -> international)?","The Harrisburg to Newark flight has been canceled for the last two day and there are no other flights that would get me to Newark in time for our international flight. I am worried that if I cancel my flight myself they might also cancel my international seat. I do have trip insurance through Expedia. Thank you for your advice, I am an infrequent flier.",0,1,0,0,1,1,0
1,1,1592,2,"[hi, ]i will be travelling on the b773[(Not ER)(as per my ticket)] in first class to dubai soon. The emirates website says the 773 fleet are on the process of being upgraded. I would like to know if the upgraded ones would be any different than the old style which i found on other reviews [which looks more like a business class seat along with a minibar. (I do hope that my flight is a refurbished one since the old style is no different from a business class offered by other ek aircraft)]",i will be travelling on the b773 in first class to dubai soon. The emirates website says the 773 fleet are on the process of being upgraded. I would like to know if the upgraded ones would be any different than the old style which i found on other reviews ,"hi, (Not ER)(as per my ticket)which looks more like a business class seat along with a minibar. (I do hope that my flight is a refurbished one since the old style is no different from a business class offered by other ek aircraft)",1,0,0,0,0,1,0
1,1,1749,2,"[Hi everyone. ]I just booked a flight with Wizzair, and mistakenly left ""Mr."" instead of ""Mrs."" as the ""Title"" of my girlfriend. Do you think this is something to be corrected at all costs, or i can leave it as is?[ Thanks.]","I just booked a flight with Wizzair, and mistakenly left ""Mr."" instead of ""Mrs."" as the ""Title"" of my girlfriend. Do you think this is something to be corrected at all costs, or i can leave it as is?",Hi everyone.  Thanks.,1,0,0,0,1,0,0
1,1,1602,2,I'm tryig to find a city around Basel Switzerland that would fly direclty to Barcelona to maximize my time in Barcelona [- only have two days. I cannot find a flight (besides easy jet0 that has a direct flight to barcelona so I thought I could take the train to a neighboring city nand fly direct. I am free after 2pm on Friday so want to get to barcelona by Friday night. any suggestions?],I'm tryig to find a city around Basel Switzerland that would fly direclty to Barcelona to maximize my time in Barcelona ,- only have two days. I cannot find a flight (besides easy jet0 that has a direct flight to barcelona so I thought I could take the train to a neighboring city nand fly direct. I am free after 2pm on Friday so want to get to barcelona by Friday night. any suggestions?,0,1,0,0,0,1,0
1,1,1741,2,"[Quick question about luggage being checked right through over three flights! ]We're flying Glasgow to Gatwick (with BA) then Gatwick to Hong Kong (with Cathay Pacific), then Hong Kong to Sydney (again with Cathay Pacific). When I booked the flights I was told that BA and CP had a recriprocal agreement and I would need to do is check in my luggage at Glasgow and I'd next see it again in Sydney. [I'll email them both myself and ask what the score is with checked luggage however] does anyone on here happen to know if this is definitely the case? [I have this horrible vision of arriving in Sydney and waiting at the luggage caroousel whilst my luggage is sitting very lonely on a carousel in Gatwick!!! Eeeek!]","We're flying Glasgow to Gatwick (with BA) then Gatwick to Hong Kong (with Cathay Pacific), then Hong Kong to Sydney (again with Cathay Pacific). When I booked the flights I was told that BA and CP had a recriprocal agreement and I would need to do is check in my luggage at Glasgow and I'd next see it again in Sydney.  does anyone on here happen to know if this is definitely the case? ",Quick question about luggage being checked right through over three flights! I'll email them both myself and ask what the score is with checked luggage howeverI have this horrible vision of arriving in Sydney and waiting at the luggage caroousel whilst my luggage is sitting very lonely on a carousel in Gatwick!!! Eeeek!,0,1,0,0,0,0,1
1,1,1744,2,[Question to all the experts out there. ]I'm due to fly BA from Heathrow to Las Vegas on Thursday 15th. Am I right in thinking that the cut off date for Unite to call further strikes is today? (8th) [I do have a flexible ticket backup with Virgin but want to cancel that tomorrow if it's safe to! Thanks],I'm due to fly BA from Heathrow to Las Vegas on Thursday 15th. Am I right in thinking that the cut off date for Unite to call further strikes is today? (8th) ,Question to all the experts out there. I do have a flexible ticket backup with Virgin but want to cancel that tomorrow if it's safe to! Thanks,0,1,0,0,1,0,0
1,1,1928,2,[Airlines are being ordered to pay compensation for long flight delays and claims can go back 6 years . I had a nightmare delay in June 2011 but cannot claim as i have very few details of the flight . ]Can anyone help ? [The flight was a Thomson late night flight from Malaga to London (Gatwick I think ) in mid June 2011. When we got to the airport we were told the flight was subject to a long delay so we were taken to a hotel in Torremolinos for an overnight stay . The flight was delayed until the next afternoon . Does this ring a bell with anyone ???? Any help would be much appreciated Thanks],Can anyone help ? ,Airlines are being ordered to pay compensation for long flight delays and claims can go back 6 years . I had a nightmare delay in June 2011 but cannot claim as i have very few details of the flight . The flight was a Thomson late night flight from Malaga to London (Gatwick I think ) in mid June 2011. When we got to the airport we were told the flight was subject to a long delay so we were taken to a hotel in Torremolinos for an overnight stay . The flight was delayed until the next afternoon . Does this ring a bell with anyone ???? Any help would be much appreciated Thanks,0,1,0,0,1,0,0
1,1,2491,2,"[Hi, I have booked a flight to JFK from Manchester with Lufthansa. The flight will go from Manchester to Frankfurt and then connect on to another flight to JFK.] Is the transfer process an easy one at Frankfurt? [Thanks]", Is the transfer process an easy one at Frankfurt? ,"Hi, I have booked a flight to JFK from Manchester with Lufthansa. The flight will go from Manchester to Frankfurt and then connect on to another flight to JFK.Thanks",1,1,0,0,1,0,0
1,1,2475,2,[Having trawled various sites we may be looking for something which is not available but if anyone can provide info it would be appreciated. ]Currently we have extended our annual travel cover to cover RTW trip. [This is fine for all the main bits of cover but only covers missed intl flights from and to UK.] Our insurer does not provide cover for the rest of our flights. Does anyone know if this cover is available [or is it simply just make sure you don't miss a flight and/or hope the airline is accommodating if fates conspire against you. Happy New Year and thanks. Mike.],Currently we have extended our annual travel cover to cover RTW trip.  Our insurer does not provide cover for the rest of our flights. Does anyone know if this cover is available ,Having trawled various sites we may be looking for something which is not available but if anyone can provide info it would be appreciated. This is fine for all the main bits of cover but only covers missed intl flights from and to UK.or is it simply just make sure you don't miss a flight and/or hope the airline is accommodating if fates conspire against you. Happy New Year and thanks. Mike.,0,1,0,0,1,0,0
1,1,2483,2,"My aunt was flying home from St. Martin to Boston on Jet Blue. They were stuck on the tarmac for about 2 hours before the flight took off. [She wasn't sure why there was a delay.] Should she expect any kind of compensation from Jet Blue and if so, how much?","My aunt was flying home from St. Martin to Boston on Jet Blue. They were stuck on the tarmac for about 2 hours before the flight took off.  Should she expect any kind of compensation from Jet Blue and if so, how much?",She wasn't sure why there was a delay.,0,1,0,0,0,0,0
1,1,2482,2,"t[he flight is from new orleans to venice marco polo with plenty of time between stops in frankfurt and vienna. No fees like Expedia which charges $9.99. Many of these airlines give too tight times between the layovers, you need at least 2 hours for the passport control and to catch your flight. ]We have learned the hard way twice on british air to heathrow, they could not get the steplatter to open the plane and we missed our flight to venice and had to get a voucher to Gatwick. Our flight was found on Cheapoair. They have good prices but you do have to search I looked for 3 days to get the flight that gave us a chance that we don't have to run, we are seniors and would rather walk quickly or leisurely.","tWe have learned the hard way twice on british air to heathrow, they could not get the steplatter to open the plane and we missed our flight to venice and had to get a voucher to Gatwick. Our flight was found on Cheapoair. They have good prices but you do have to search I looked for 3 days to get the flight that gave us a chance that we don't have to run, we are seniors and would rather walk quickly or leisurely.","he flight is from new orleans to venice marco polo with plenty of time between stops in frankfurt and vienna. No fees like Expedia which charges $9.99. Many of these airlines give too tight times between the layovers, you need at least 2 hours for the passport control and to catch your flight. ",0,1,0,0,0,1,0
1,1,2489,2,"[Hi, ]I land at JFK T4 at 12:15 from the UK on the 13 August and have then to catch a flight (separate booking) from T8 to Toronto at 15:08. No baggage claim. Will this be enough time?",I land at JFK T4 at 12:15 from the UK on the 13 August and have then to catch a flight (separate booking) from T8 to Toronto at 15:08. No baggage claim. Will this be enough time?,"Hi, ",1,0,0,0,0,0,0
1,1,2449,2,"[Hi ]I need to buy a one way flight from laguardia to Sarasota (direct only) price for a Sunday in May 15 is $142.00 is this a fair price. [I know all about charges for baggage changes in policy (fees) next year so that does not need to be addressed on this question.Thanks Edited: 5:25 am, November 30, 2014]",I need to buy a one way flight from laguardia to Sarasota (direct only) price for a Sunday in May 15 is $142.00 is this a fair price. ,"Hi I know all about charges for baggage changes in policy (fees) next year so that does not need to be addressed on this question.Thanks Edited: 5:25 am, November 30, 2014",1,1,0,0,1,0,0
1,1,2464,2,Has United abandoned its morning nonstop from Portland to Newark (the old Continental flight) that arrives around 3 in the afternoon?[ I've looked in March and May and it doesn't show up on the United website or Expedia.],Has United abandoned its morning nonstop from Portland to Newark (the old Continental flight) that arrives around 3 in the afternoon?, I've looked in March and May and it doesn't show up on the United website or Expedia.,0,1,0,0,0,0,0
1,1,2470,2,my husband and i and our 3 children are flying with monarch in august long haul from newcastle to the dom rep!! [im getting a bit worried about the flight after reading some of the postings! with there being 5 of us upgrading to premier class isnt really an option it adds up to quite a lot of money!! ]are we going to feel that uncomfortable for 8/9 hours that we will wish we had spent hundreds of pounds on a few more inches of space and a few drinks?,my husband and i and our 3 children are flying with monarch in august long haul from newcastle to the dom rep!! are we going to feel that uncomfortable for 8/9 hours that we will wish we had spent hundreds of pounds on a few more inches of space and a few drinks?,im getting a bit worried about the flight after reading some of the postings! with there being 5 of us upgrading to premier class isnt really an option it adds up to quite a lot of money!! ,0,1,0,0,0,0,1
1,1,2469,2,[Hi ]Just flew United Airlines. [Boise to Bangkok cost $921 per person round trip. all flight's on time no baggage lost. I got upgraded to economy plus on 3 out of 4 international flight legs for no charge. meals were OK .service staff were pleasant. watched 8 movies i hadn't seen before. for me a typical boreing uneventful experience LOL but that is what I expect when I fly. I researched and made sure I flew on 777's not the old 747. the 777's have seat back screens. ]I am happy I got just what I payed for. so no complaints from me just satisfaction.,Just flew United Airlines. I am happy I got just what I payed for. so no complaints from me just satisfaction.,Hi Boise to Bangkok cost $921 per person round trip. all flight's on time no baggage lost. I got upgraded to economy plus on 3 out of 4 international flight legs for no charge. meals were OK .service staff were pleasant. watched 8 movies i hadn't seen before. for me a typical boreing uneventful experience LOL but that is what I expect when I fly. I researched and made sure I flew on 777's not the old 747. the 777's have seat back screens. ,1,1,0,0,0,0,0
1,1,2476,2,"We are arriving from Amsterdam, Netherlands, in Boston at 4:55pm. Our connecting flight to JFK leaves Boston at 6:16pm...at a different terminal within Logan. I am concerned with getting through Immigration, Customs, etc, and getting to the domestic terminal in this short time. [Our travel agent, and the airlines state this is a 'legal' connection, and there is no other connecting flight later that night. I am concerned that this is a legal connection for a 25- year- old that can run, but I am nudging 70 and my fastest pace is slow. Am I being needlessly concerned? Any advice is appreciated - thank you.]","We are arriving from Amsterdam, Netherlands, in Boston at 4:55pm. Our connecting flight to JFK leaves Boston at 6:16pm...at a different terminal within Logan. I am concerned with getting through Immigration, Customs, etc, and getting to the domestic terminal in this short time. ","Our travel agent, and the airlines state this is a 'legal' connection, and there is no other connecting flight later that night. I am concerned that this is a legal connection for a 25- year- old that can run, but I am nudging 70 and my fastest pace is slow. Am I being needlessly concerned? Any advice is appreciated - thank you.",0,1,0,0,1,0,1
1,1,2440,2,[HI ]this has gotten to be a little pet peave of mine TSA and Customs are two seperate entities.[ when you enter USA . you go thru immigration to see if they will allow you entry. then you go thru customs where they look for contrabane. You do not go thru TSA. You only encounter TSA if you have an ownward domestic flight. when you leave USA or have a domestic flight then you go thru TSA security. ]Customs does not have access to the TSA keys to unlock bags. now I feel better that I got this off my chest.[ LOL],this has gotten to be a little pet peave of mine TSA and Customs are two seperate entities.Customs does not have access to the TSA keys to unlock bags. now I feel better that I got this off my chest.,HI  when you enter USA . you go thru immigration to see if they will allow you entry. then you go thru customs where they look for contrabane. You do not go thru TSA. You only encounter TSA if you have an ownward domestic flight. when you leave USA or have a domestic flight then you go thru TSA security.  LOL,1,0,0,0,0,1,1
1,1,2437,2,"A fellow overseas traveller has told me today, that even 'roll-on' deodorant (as opposed to the spray variety) is NOT acceptable to take on a flight in a plastic bag as part of hand luggage, because it is flammable! Can this be true? [By the way I have checked the deodorant bottle and it does say it's flammable! I'm thinking of personal hygiene during these long-haul flights and of the comfort of surrounding passengers!]","A fellow overseas traveller has told me today, that even 'roll-on' deodorant (as opposed to the spray variety) is NOT acceptable to take on a flight in a plastic bag as part of hand luggage, because it is flammable! Can this be true? ",By the way I have checked the deodorant bottle and it does say it's flammable! I'm thinking of personal hygiene during these long-haul flights and of the comfort of surrounding passengers!,0,0,0,0,0,1,0
1,1,2442,2,"[Hi All, I am new to international flight travel]. I am flying from lexington (Kentucky) to India. I have a layover of 50 mins at Atlanta, where I get on to Air France. While coming to US I had some immigration procedure and I missed the flight. While returning do I have to go through any procedure of that kinds? [Thanks in advance.]",". I am flying from lexington (Kentucky) to India. I have a layover of 50 mins at Atlanta, where I get on to Air France. While coming to US I had some immigration procedure and I missed the flight. While returning do I have to go through any procedure of that kinds? ","Hi All, I am new to international flight travelThanks in advance.",1,1,0,0,1,0,0
1,1,2427,2,I'll be flying with BA [and haven't been with them before as this will be my first long haul flight.] I was wondering if being in economy seats is there much leg room [I'm 5ft 11. I'm i wise to get seated in exit rows for extra leg room or in premium ones?],I'll be flying with BA  I was wondering if being in economy seats is there much leg room ,and haven't been with them before as this will be my first long haul flight.I'm 5ft 11. I'm i wise to get seated in exit rows for extra leg room or in premium ones?,0,1,0,0,0,1,0
1,1,2425,2,[I am flying to Las Vegas tomorrow- I know I can't buy perfume here and take it to the US -]can I buy perfume on the plane and take it into the US?,can I buy perfume on the plane and take it into the US?,I am flying to Las Vegas tomorrow- I know I can't buy perfume here and take it to the US -,0,1,0,0,0,0,0
1,1,2407,2,I'm getting married in May just outside of Edinburgh. We have about 18 people going. Most are staying a week. A few are staying two weeks. Any advice at all on booking flights? [It all seems pretty high right now and quite a few of the folks are on a tight budget. Any tips?],I'm getting married in May just outside of Edinburgh. We have about 18 people going. Most are staying a week. A few are staying two weeks. Any advice at all on booking flights? ,It all seems pretty high right now and quite a few of the folks are on a tight budget. Any tips?,0,0,0,0,0,1,0
1,1,2432,2,I'm flying out to Mexico in a couple of weeks on the Thomson Dreamliner [and have seen most of the films on the IFE.] I see the seat back TVs have a USB port and wondered if they can be used to play films directly off a USB stick [(or even a smartphone plugged into the USB). The alternative is to watch films on my 5in smartphone but I'd rather use the larger seat back TV if I can. Anyone tried/had success doing this?],I'm flying out to Mexico in a couple of weeks on the Thomson Dreamliner  I see the seat back TVs have a USB port and wondered if they can be used to play films directly off a USB stick ,and have seen most of the films on the IFE.(or even a smartphone plugged into the USB). The alternative is to watch films on my 5in smartphone but I'd rather use the larger seat back TV if I can. Anyone tried/had success doing this?,0,1,0,0,0,0,0
1,1,2403,2,[We are traveling to kefalonia on a package deal with cosmos. ]We have been advised that we are flying with Enterair [who no one really seems to have heard about but the reviews on their website are not at all promising.] Can anyone shed any light on this airline and whether we even going to get there safely! !!,We have been advised that we are flying with Enterair  Can anyone shed any light on this airline and whether we even going to get there safely! !!,We are traveling to kefalonia on a package deal with cosmos. who no one really seems to have heard about but the reviews on their website are not at all promising.,0,1,0,0,0,0,0
1,1,2383,2,Are there any flights from liverpool or manchester airports to girona airport not KLF with two stops and costing £1000's[ think its ridiculous that we have to fly to barcalona airport then travel for three hours to reach tossa del mar when could be thirty minutes from girona we used to be able to fly there about ten years back Carole Howard],Are there any flights from liverpool or manchester airports to girona airport not KLF with two stops and costing £1000's, think its ridiculous that we have to fly to barcalona airport then travel for three hours to reach tossa del mar when could be thirty minutes from girona we used to be able to fly there about ten years back Carole Howard,0,0,0,1,0,1,0
1,1,2394,2,"Just received an email from Trip Adviser offering me cheap flights to various destinations including Atlanta where I am flying to next month. Special cheap price with Last Minute, £440, not bad you think. Me to. Flights with KLM and Delta. Great. So next step check price with KLM, £476 plus a credit card charge, back to Last Minute, I mean that's a saving of £36. Go through booking process with Last Minute, £487 plus credit card charge. Now I've lost the £36 saving and they've added on £11. This example shows exactly how these online bookers work, headline price which doesn't exist rising to more than booking direct. [Jackie Edited: 5:52 am, March 22, 2013]","Just received an email from Trip Adviser offering me cheap flights to various destinations including Atlanta where I am flying to next month. Special cheap price with Last Minute, £440, not bad you think. Me to. Flights with KLM and Delta. Great. So next step check price with KLM, £476 plus a credit card charge, back to Last Minute, I mean that's a saving of £36. Go through booking process with Last Minute, £487 plus credit card charge. Now I've lost the £36 saving and they've added on £11. This example shows exactly how these online bookers work, headline price which doesn't exist rising to more than booking direct. ","Jackie Edited: 5:52 am, March 22, 2013",0,0,0,0,0,1,0
1,1,2376,2,Southwest airlines will cancel your flight if they dont have all their seats filled.[And you will be stranded having to pay for your hotel and transportation(no reimbursement).They will not even help you find a hotel.But they will send your luggage without you leaving you with nothing.],Southwest airlines will cancel your flight if they dont have all their seats filled.,And you will be stranded having to pay for your hotel and transportation(no reimbursement).They will not even help you find a hotel.But they will send your luggage without you leaving you with nothing.,0,0,0,1,0,0,0
1,1,2375,2,"I noticed when doing a search on Kayak last week that they do not show any American Airlines flights at present, [there was a little pop up I got when I checked the box by the AA name on left of screen, said at present they were not listing AA flights.] I have no idea why, this is just an FYI.","I noticed when doing a search on Kayak last week that they do not show any American Airlines flights at present,  I have no idea why, this is just an FYI.","there was a little pop up I got when I checked the box by the AA name on left of screen, said at present they were not listing AA flights.",0,1,0,0,0,0,0
1,1,2373,2,[I am travelling overnight and need to get some sleep.] Does anybody know whether the seat reclines fully to get a decent night's sleep? [Thanks.], Does anybody know whether the seat reclines fully to get a decent night's sleep? ,I am travelling overnight and need to get some sleep.Thanks.,0,1,0,0,1,0,0
1,1,2378,2,"Are there any restrictions in place with regards to reading electronic books on an airoplane [(eg Kindle or iPad set to ""airplane safe mode"")]? [Thanks]",Are there any restrictions in place with regards to reading electronic books on an airoplane ? ,"(eg Kindle or iPad set to ""airplane safe mode"")Thanks",0,0,0,0,1,1,0
1,1,2368,2,Just saw this on the local Bay Area News website nbcbayarea.com/news/local/Air-India-Celebrat… Air India Celebrated International Women's day by having an all women cockpit and the inflight crew. [Pretty cool I must say. Though I am still scared of flying that airline based on what colleagues at work say but this is a great thing they did The DW pointed me to this info and she liked it so I thought I would share this on the Air Travel forum],Just saw this on the local Bay Area News website nbcbayarea.com/news/local/Air-India-Celebrat… Air India Celebrated International Women's day by having an all women cockpit and the inflight crew. ,Pretty cool I must say. Though I am still scared of flying that airline based on what colleagues at work say but this is a great thing they did The DW pointed me to this info and she liked it so I thought I would share this on the Air Travel forum,0,1,0,0,0,1,0
1,1,2370,2,"I have just return from one of the first Jetstar Flight's from Melbourne to Hawaii. I realise it was a budget flight but it does not mean all components of the flight should be poor.[ 1) We left over 2 hours late both going to and departing Hawaii. No staff members were informing the travellers about any delays. 2) Food was extremely poor especially for the cost of $25 per person per flight. Going to Hawaii we only had one choice for each meal: Dinner : Small size Chicken and Rice, Salad and a small chocolate . Breakfast: A meat pie (Yes, that is right) for breakfast and a ice cream bar. Not my idea of a breakfast meal at 3am. 3) The flight crew were nearly invisible, mostly talking to each other for the flight, as our rubbish stayed infront of us for atleast 1-1.5 hours. 4) In flight entertainment - was not handed out until at least 2 hour into the flight.]",I have just return from one of the first Jetstar Flight's from Melbourne to Hawaii. I realise it was a budget flight but it does not mean all components of the flight should be poor.," 1) We left over 2 hours late both going to and departing Hawaii. No staff members were informing the travellers about any delays. 2) Food was extremely poor especially for the cost of $25 per person per flight. Going to Hawaii we only had one choice for each meal: Dinner : Small size Chicken and Rice, Salad and a small chocolate . Breakfast: A meat pie (Yes, that is right) for breakfast and a ice cream bar. Not my idea of a breakfast meal at 3am. 3) The flight crew were nearly invisible, mostly talking to each other for the flight, as our rubbish stayed infront of us for atleast 1-1.5 hours. 4) In flight entertainment - was not handed out until at least 2 hour into the flight.",0,1,0,1,0,0,0
1,1,2344,2,"[Hello ,] me and my friend oredered a ticked from e dreams yesterday. [after i oredered the tickets i saw all the bad reviews here ( Too late :( ) y now in the begining we both got a mail said that there is a problem with the credit, after half an hour i got another mail that my payment is confirmed but my friend still waiting for the mail. ]now the flight is only next month, there is something i could do to make sure everything will be ok with the tickets?? [thank you very much for reading]"," me and my friend oredered a ticked from e dreams yesterday. now the flight is only next month, there is something i could do to make sure everything will be ok with the tickets?? ","Hello ,after i oredered the tickets i saw all the bad reviews here ( Too late :( ) y now in the begining we both got a mail said that there is a problem with the credit, after half an hour i got another mail that my payment is confirmed but my friend still waiting for the mail. thank you very much for reading",1,1,0,0,1,0,0
1,1,2352,2,"If there is heavy snow, particularly at the destination, would the usual method of dealing with it be a delay, cancellation, or rerouting to the nearest airport?[ I'm flying into Germany in a couple of weeks and at the moment the long range forecast are saying heavy snow.]","If there is heavy snow, particularly at the destination, would the usual method of dealing with it be a delay, cancellation, or rerouting to the nearest airport?", I'm flying into Germany in a couple of weeks and at the moment the long range forecast are saying heavy snow.,0,1,0,0,0,0,0
1,1,2334,2,"If doing sundown check in with Thomas Cook, will they offer exit seats or upgrades? [We're flying Manchester to Vegas and haven't flown with then for long time. Would rather check in the night before if we can upgrade. Thanks]","If doing sundown check in with Thomas Cook, will they offer exit seats or upgrades? ",We're flying Manchester to Vegas and haven't flown with then for long time. Would rather check in the night before if we can upgrade. Thanks,0,1,0,0,1,0,0
1,1,2339,2,Anyone know the serial numbers of these planes for these flights? [We tavel Monday 17 November from Gatwick.],Anyone know the serial numbers of these planes for these flights? ,We tavel Monday 17 November from Gatwick.,0,1,0,0,0,0,0
1,1,2349,2,"[I just have a basic question]. How would you rate ONT as an airport for how long luggage takes to get to the baggage claim or flights coming in, traffic, buisness, etc. [Thanks in advance.]",". How would you rate ONT as an airport for how long luggage takes to get to the baggage claim or flights coming in, traffic, buisness, etc. ",I just have a basic questionThanks in advance.,0,0,0,0,1,1,0
1,1,2351,2,"[Hello, Traveling for first time with our 7 month old daughter this weekend. Going to Aruba for a week. Bought her a ticket on a Continental flight. ]Website says stroller dimensions must not exeed 62 inches folded...ours of course is about 10 inches over I think. Says they will charge $100. Does anyone know if this is really enforced? [I just can't believe I will have to pay an extra $100 ON TOP of a ticket price for an infant! Any experiences or advice...PLEASE. Thanks Nicole]",Website says stroller dimensions must not exeed 62 inches folded...ours of course is about 10 inches over I think. Says they will charge $100. Does anyone know if this is really enforced? ,"Hello, Traveling for first time with our 7 month old daughter this weekend. Going to Aruba for a week. Bought her a ticket on a Continental flight. I just can't believe I will have to pay an extra $100 ON TOP of a ticket price for an infant! Any experiences or advice...PLEASE. Thanks Nicole",1,1,0,1,1,0,0
1,1,2355,2,"[This shows up in Expedia as a business class, but I can't tell by looking at the description on Virgin Atlantic if it really is or more like eg united's economy plus which is the same coach seat but with a few inches more room. ]Could someone who has taken Virgin Atlantic's economy plus please describe it. [Thanks]",Could someone who has taken Virgin Atlantic's economy plus please describe it. ,"This shows up in Expedia as a business class, but I can't tell by looking at the description on Virgin Atlantic if it really is or more like eg united's economy plus which is the same coach seat but with a few inches more room. Thanks",0,1,0,0,1,0,0
1,1,2311,2,"I'm looking to go to Nepal, Kathmandu in may, From Washington DC. [Trying to decide which airline. Quatar is shorter and cheaper, but am concerned with issues in middle east. Singapore avoids the area, but is much longer and slightly more expensive. I've heard great things about Singapore and know nothing about Qatar air. Please help]","I'm looking to go to Nepal, Kathmandu in may, From Washington DC. ","Trying to decide which airline. Quatar is shorter and cheaper, but am concerned with issues in middle east. Singapore avoids the area, but is much longer and slightly more expensive. I've heard great things about Singapore and know nothing about Qatar air. Please help",0,1,0,0,0,1,0
1,1,2345,2,"[Hey, I posted a while ago about flights going to orlando in September with aerlingus from Dublin, there was a bug with website but it's fixed now :) The flight dates I want have just came out today (3rd to 17th sep) on the site but I don't know if it's best to book immediately or wait (working about €800 return). I have been watching the prices around those dates and I think the prices have suddenly went up (about €80) from the other day. Not sure if I should book now (to avoid further hikes) or wait ]for a sale? [Thanks for any advice :)]",for a sale? ,"Hey, I posted a while ago about flights going to orlando in September with aerlingus from Dublin, there was a bug with website but it's fixed now :) The flight dates I want have just came out today (3rd to 17th sep) on the site but I don't know if it's best to book immediately or wait (working about €800 return). I have been watching the prices around those dates and I think the prices have suddenly went up (about €80) from the other day. Not sure if I should book now (to avoid further hikes) or wait Thanks for any advice :)",1,1,0,0,1,0,0
1,1,2346,2,[Hi ]looking for advise applying for my esta visa not sure whether to tick yes to transit flight or no[ - our plans are flying into jfk staying in New York 3 nights . Then we fly to San Franscisco for 3 nights then back to jfk where we fly to Jamaica for a week then back to jfk where we fly straight out again to home (the uk ) .],looking for advise applying for my esta visa not sure whether to tick yes to transit flight or no,Hi  - our plans are flying into jfk staying in New York 3 nights . Then we fly to San Franscisco for 3 nights then back to jfk where we fly to Jamaica for a week then back to jfk where we fly straight out again to home (the uk ) .,1,1,0,0,0,0,0
1,1,2321,2,"[I'm flying from Dublin to chicago in a few days and need to carry my laptop and tablet with me, my handbag isn't big enough for my laptop to fit into,] would I be able to bring my handbag and a laptop bag rather than a handbag and carry on suitcase? [Thanks]", would I be able to bring my handbag and a laptop bag rather than a handbag and carry on suitcase? ,"I'm flying from Dublin to chicago in a few days and need to carry my laptop and tablet with me, my handbag isn't big enough for my laptop to fit into,Thanks",0,1,0,0,1,0,0
1,1,2286,2,"What a diabolical service AA provide. [We had never used them before & got to LAX for a flight to Las Vegas only to find out it had been cancelled. Even though mobile phone number was provided when booking made, I received no phone call or SMS. We were not even trandferred or wait listed on the following flight (even though I hold a gold card (emerald) for a partner airline). Told us we were booked on a flight 6 hours later which would have meant we would have missed our pre-booked trips in Vegas. After inquiring about car hire & how long it would take to drive - we were informed that we'd get there before the one were not wait listed on would have even taken off !!! After a bit more complaining the manager came out & offered t omove us across to United Airlins. I bet that hurt :-) Return flight to Hawaii was not much better either, but we'll save that for another time. Spoke to Rolf Saxon at Las Vegas airport who wasflying on our flight to San Fran (on Virgin America) & even he said he would NOT fly with AA, & being an actor he is flying around alll the time !!!]",What a diabolical service AA provide. ,"We had never used them before & got to LAX for a flight to Las Vegas only to find out it had been cancelled. Even though mobile phone number was provided when booking made, I received no phone call or SMS. We were not even trandferred or wait listed on the following flight (even though I hold a gold card (emerald) for a partner airline). Told us we were booked on a flight 6 hours later which would have meant we would have missed our pre-booked trips in Vegas. After inquiring about car hire & how long it would take to drive - we were informed that we'd get there before the one were not wait listed on would have even taken off !!! After a bit more complaining the manager came out & offered t omove us across to United Airlins. I bet that hurt :-) Return flight to Hawaii was not much better either, but we'll save that for another time. Spoke to Rolf Saxon at Las Vegas airport who wasflying on our flight to San Fran (on Virgin America) & even he said he would NOT fly with AA, & being an actor he is flying around alll the time !!!",0,1,0,1,0,0,0
1,1,2301,2,"Some airlines systems are not compatible with others, eg aer lingus/jetblue. This causes problems with online check in and managing your booking. In my case, I cannot check online, or check for changes, and will have to turn up at the airport extra early to get the seats I want. [It also meant calling both airlines when I wanted to make a change to my itinerary and is just an all round pain. However, I didn't realize that I could check both airlines for this flight until after I had booked. It may be that I could have got my flight cheaper on one if they had not sold out their allocation of lowest fare seats.] Feel free to add any other tips. I am not a frequent flier with major airlines, but perhaps there is an issue with air miles etc?","Some airlines systems are not compatible with others, eg aer lingus/jetblue. This causes problems with online check in and managing your booking. In my case, I cannot check online, or check for changes, and will have to turn up at the airport extra early to get the seats I want.  Feel free to add any other tips. I am not a frequent flier with major airlines, but perhaps there is an issue with air miles etc?","It also meant calling both airlines when I wanted to make a change to my itinerary and is just an all round pain. However, I didn't realize that I could check both airlines for this flight until after I had booked. It may be that I could have got my flight cheaper on one if they had not sold out their allocation of lowest fare seats.",0,1,0,1,0,0,0
1,1,2299,2,"I have a current ESTA which I have used once, but do I have to advise them of my new dates of travel. [Thank you.]","I have a current ESTA which I have used once, but do I have to advise them of my new dates of travel. ",Thank you.,0,0,0,0,1,0,0
1,1,2277,2,[- Book a plane ticket to find out 4 days later that no ticket was booked - eDREAMS - Have your credit card details entered wrongly and get a more expensive ticket 3 days later - eDREAMS - you want to wait for at least 15 minutes their customer service rep only to find out they don't speak english - eDREAMS - you want to get your name misspelled and not be able to fix it becase of incompetent customer service - eDREAMS. - ]Your flight booking nightmare - eDREAMS,Your flight booking nightmare - eDREAMS,- Book a plane ticket to find out 4 days later that no ticket was booked - eDREAMS - Have your credit card details entered wrongly and get a more expensive ticket 3 days later - eDREAMS - you want to wait for at least 15 minutes their customer service rep only to find out they don't speak english - eDREAMS - you want to get your name misspelled and not be able to fix it becase of incompetent customer service - eDREAMS. - ,0,1,0,1,0,0,0
1,1,2283,2,"[I'm an Ontario, Canada resident who is spending a little time in California before leaving to Vietnam for 3 weeks with my wife. We're flying from Los Angeles and I'm only now trying to buy travel insurance. This trip was a last minute decision, but ]since we're already out of our country of residence, we're having a hard time getting insured for this trip. Any suggestions?","since we're already out of our country of residence, we're having a hard time getting insured for this trip. Any suggestions?","I'm an Ontario, Canada resident who is spending a little time in California before leaving to Vietnam for 3 weeks with my wife. We're flying from Los Angeles and I'm only now trying to buy travel insurance. This trip was a last minute decision, but ",0,1,0,0,0,0,0
1,1,2280,2,"[So I've paid extra ££, already had 20kg now paid for extra 5kg. Im aware that the hold limit is 23kg. So i get 5kg for my carry on, however] since I've paid for extra 5kgs can i add that to my carry on to make it 7kgs since I've paid for a extra 5kgs and can't use it for my hold bag?? [Thanks.]", since I've paid for extra 5kgs can i add that to my carry on to make it 7kgs since I've paid for a extra 5kgs and can't use it for my hold bag?? ,"So I've paid extra ££, already had 20kg now paid for extra 5kg. Im aware that the hold limit is 23kg. So i get 5kg for my carry on, howeverThanks.",0,0,0,0,1,1,0
1,1,2239,2,"[Christening in New Jersey on September 13th. We would love to go. ]We can fly Dublin or Belfast. To New York or Jersey for 3 of us but only have €1,000 for flights. Any ideas?","We can fly Dublin or Belfast. To New York or Jersey for 3 of us but only have €1,000 for flights. Any ideas?",Christening in New Jersey on September 13th. We would love to go. ,0,1,0,0,0,0,1
1,1,2248,2,Which airlines offer the best first-class amenities? [A recent Am Airlines flight was very disappointing. (I reside in Virginia) Thanks for any any advice.],Which airlines offer the best first-class amenities? ,A recent Am Airlines flight was very disappointing. (I reside in Virginia) Thanks for any any advice.,0,1,0,1,1,0,0
1,1,2258,2,I've been looking at flights going to New York and returning from Barbados. [I've found I can save £100 per person if I go from Dublin but] I was wondering if I could skip the first leg of the journey as it goes to London which would be cheaper and easier for me to get too.[ Flight to New York Dublin 10am (aer lingus). < skip this leg London 1pm (virgin). < start my journey here Flight to uk Barbados 6:05pm (virgin) Hopefully this makes sense any help will be appreciated!!!!!],I've been looking at flights going to New York and returning from Barbados.  I was wondering if I could skip the first leg of the journey as it goes to London which would be cheaper and easier for me to get too.,I've found I can save £100 per person if I go from Dublin but Flight to New York Dublin 10am (aer lingus). < skip this leg London 1pm (virgin). < start my journey here Flight to uk Barbados 6:05pm (virgin) Hopefully this makes sense any help will be appreciated!!!!!,0,0,0,0,1,1,0
1,1,2210,2,"[I noticed that Emirates has posted the restrictions on their website as follows: 22 x 15 x 8 inches (55 x 38 x 20 cm) and must weigh no more than 15 lb (7 kg).] I would like to buy a carry on luggage style backpack and found some examples: The Lowe Alpine TT Carry-On 40 55x35x23cm (21x13x9in), and the Kathmandu Litehaul Pack v2 55H x 31W x 23D both of which are specialist carry on luggage style backpacks, yet they exceed the Emirates requirements. What do you think?"," I would like to buy a carry on luggage style backpack and found some examples: The Lowe Alpine TT Carry-On 40 55x35x23cm (21x13x9in), and the Kathmandu Litehaul Pack v2 55H x 31W x 23D both of which are specialist carry on luggage style backpacks, yet they exceed the Emirates requirements. What do you think?",I noticed that Emirates has posted the restrictions on their website as follows: 22 x 15 x 8 inches (55 x 38 x 20 cm) and must weigh no more than 15 lb (7 kg).,0,0,0,0,0,1,0
1,1,2262,2,What is the rules in America if you miss ur flight due to a delay[ - all flights are with same airline Thanks],What is the rules in America if you miss ur flight due to a delay, - all flights are with same airline Thanks,0,0,0,0,1,1,0
1,1,2215,2,"[Hi,] can any one tell me if seats 11 A and B or 12 A and B are over the wing please I'm about to choose my seats on the dreamliner[ going to cancun. thank you in advance.]", can any one tell me if seats 11 A and B or 12 A and B are over the wing please I'm about to choose my seats on the dreamliner,"Hi, going to cancun. thank you in advance.",1,1,0,0,1,0,0
1,1,2363,2,[Hi ]We are looking at this airline company as it is the cheapest for the trip we want Birmingham to Malaga. We are taking the grandchildren so it needs to be reliable.[ Many Thanks],We are looking at this airline company as it is the cheapest for the trip we want Birmingham to Malaga. We are taking the grandchildren so it needs to be reliable.,Hi  Many Thanks,1,0,0,0,1,0,0
1,1,2237,2,Just had a 3 plane journey on Etihad from Australia to Uk. 2 of the 3 planes were soo cold inside people were wearing hoodies. [Be warned...take warm clothing.maybe if enough people make a point of mentionong it they will make it less cold. I can only assume it is a cost saving measure as heating the plane uses moee energy...more energy is more fuel.],Just had a 3 plane journey on Etihad from Australia to Uk. 2 of the 3 planes were soo cold inside people were wearing hoodies. ,Be warned...take warm clothing.maybe if enough people make a point of mentionong it they will make it less cold. I can only assume it is a cost saving measure as heating the plane uses moee energy...more energy is more fuel.,0,0,0,1,0,0,0
1,2,6585,2,"[Hi, I've found great deals on a site called lessno.com. actually I was transferred there when I used the searchengine sprice.com. But ]I wanna know if anyone has booked flights with lessno.com, [just to verify I can trust them. thanks!]","I wanna know if anyone has booked flights with lessno.com, ","Hi, I've found great deals on a site called lessno.com. actually I was transferred there when I used the searchengine sprice.com. But just to verify I can trust them. thanks!",1,0,0,0,1,1,0
1,2,6609,2,"[I a worried. Will be flying Lufthansa from Johannesburg to Paris via Frankfurt. Will be my first time flying with them. Because of codesharing, ]I'll be flying South African Airways back from Paris to Munich to Johannesburg, with only 65 minutes transfer time at Munich Airport. Arrive Terminal 1, depart Terminal 1.[ But..... I've checked twice last week and both times the flight from Paris was late arriving at Munich. ]What will happen if I'm late for the connecting flight?","I'll be flying South African Airways back from Paris to Munich to Johannesburg, with only 65 minutes transfer time at Munich Airport. Arrive Terminal 1, depart Terminal 1.What will happen if I'm late for the connecting flight?","I a worried. Will be flying Lufthansa from Johannesburg to Paris via Frankfurt. Will be my first time flying with them. Because of codesharing,  But..... I've checked twice last week and both times the flight from Paris was late arriving at Munich. ",0,1,0,0,0,0,0
1,2,6614,2,"we are due to travel to Lanzarote on 29th April with Ryanair - date of next planned air strike[, just wondering if anyone was affected before on the last strike flying out to Lanzarote with this airline? im hoping they fly round France and not over it ! - any advice thanks]",we are due to travel to Lanzarote on 29th April with Ryanair - date of next planned air strike,", just wondering if anyone was affected before on the last strike flying out to Lanzarote with this airline? im hoping they fly round France and not over it ! - any advice thanks",0,1,0,0,1,0,0
1,2,6630,2,Did qatar airways realy asked to see the credit card at check in?? [a friend just booked a ticket for me and she will not be with me at boarding.],Did qatar airways realy asked to see the credit card at check in?? ,a friend just booked a ticket for me and she will not be with me at boarding.,0,1,0,0,0,0,0
1,2,6623,2,"[Hi, ]Delta website advises these are ""on-demand and credit card payment is needed"", does anyone know how much it is on the Boeing 777 Syd-LAX flights? [thanks!]","Delta website advises these are ""on-demand and credit card payment is needed"", does anyone know how much it is on the Boeing 777 Syd-LAX flights? ","Hi, thanks!",1,0,0,0,1,0,0
1,2,6617,2,"Which is the better experience ? They both run Boeing 777's and I'd be going to CPT from NCE via either AMS or CDG. [Any ideas ? Edited: 11:14 am, September 14, 2015]",Which is the better experience ? They both run Boeing 777's and I'd be going to CPT from NCE via either AMS or CDG. ,"Any ideas ? Edited: 11:14 am, September 14, 2015",0,0,0,0,0,1,0
1,2,6605,2,[There always seems to be scatch cards coming around on the package tour planes where ]we are told a percentage goes to a charity but does anybody know what percentage is actually given to the charity,we are told a percentage goes to a charity but does anybody know what percentage is actually given to the charity,There always seems to be scatch cards coming around on the package tour planes where ,0,1,0,0,0,0,0
1,2,6621,2,"[hi there, ]we are flying to Auckland via Dubai, someone told me that airport security is very strict on medicine like painkillers etc. in hold luggage or hand luggage, Any ideas on this ?","we are flying to Auckland via Dubai, someone told me that airport security is very strict on medicine like painkillers etc. in hold luggage or hand luggage, Any ideas on this ?","hi there, ",1,0,0,0,0,0,0
1,2,6624,2,I am about 3000 miles away from gold medallion status on delta. Should I take an extra trip to become a gold or just stay silver? [I have looked at the added benefits- and I am just not sure Thanks. Andrea],I am about 3000 miles away from gold medallion status on delta. Should I take an extra trip to become a gold or just stay silver? ,I have looked at the added benefits- and I am just not sure Thanks. Andrea,0,1,0,0,1,0,0
1,2,6631,2,Thinking of buying a holdall this size Approx Size W38 x H23.5 x D15cm Would this fit in with ryan air guidelines? [Thanks],Thinking of buying a holdall this size Approx Size W38 x H23.5 x D15cm Would this fit in with ryan air guidelines? ,Thanks,0,0,0,0,1,0,0
1,2,6602,2,"Just off the plane, there should be a warning about seats 11A & 11F on US Airways 319, the room under seats in front of you are obstructed, limiting the room for storage of carry-ons[ Mike]","Just off the plane, there should be a warning about seats 11A & 11F on US Airways 319, the room under seats in front of you are obstructed, limiting the room for storage of carry-ons", Mike,0,0,0,0,0,1,0
1,2,6601,2,"I am flying one continuous ticket from SEA to TLV. [It includes ]1 leg with AA, and 4 legs with BA for a round trip ticket. [Since it includes enough tier points to reach silver status, (I am now a blue), but says I need 4 flights with BA ]for silver status also. Do those flights have to be 4 separate tickets, or 4 legs to qualify? [Thanks for any help.]","I am flying one continuous ticket from SEA to TLV. 1 leg with AA, and 4 legs with BA for a round trip ticket. for silver status also. Do those flights have to be 4 separate tickets, or 4 legs to qualify? ","It includes Since it includes enough tier points to reach silver status, (I am now a blue), but says I need 4 flights with BA Thanks for any help.",0,1,0,0,1,0,0
1,2,6597,2,"I booked a flight through ebookers.com, a UK travel agent[ (I'm in the US)]. When I tired to make a change within the 24-hour window, I learned that they don't honor the US policy.[ I called Delta, who said there was nothing they could do - if the travel agent won't change it, I'm SOL.] Is this common among overseas agents?[ I'm sticking with my US websites from now on.]","I booked a flight through ebookers.com, a UK travel agent. When I tired to make a change within the 24-hour window, I learned that they don't honor the US policy. Is this common among overseas agents?"," (I'm in the US) I called Delta, who said there was nothing they could do - if the travel agent won't change it, I'm SOL. I'm sticking with my US websites from now on.",0,1,0,1,0,0,0
1,2,6600,2,"[I will have a 13 hour layover ]at Heathrow terminal 2 [in December. I won't be able to go into London, so] I would like to find out if there are any lounges that have beds [, I would love to sleep for at least 6 hours. I wouldn't mind paying as long as I get a safe place to sleep in for a while. Thanks.]",at Heathrow terminal 2  I would like to find out if there are any lounges that have beds ,"I will have a 13 hour layover in December. I won't be able to go into London, so, I would love to sleep for at least 6 hours. I wouldn't mind paying as long as I get a safe place to sleep in for a while. Thanks.",0,1,0,0,1,1,0
1,2,6640,2,"DH left an article of value on a plane. Continental confirmed that the flight staff had the article, but no one can find out where or if it was left somewhere or still on a crew members person[--DH tired--needs higher up the food chain phone # and name. Any info would be appreciated! dallasailor]","DH left an article of value on a plane. Continental confirmed that the flight staff had the article, but no one can find out where or if it was left somewhere or still on a crew members person",--DH tired--needs higher up the food chain phone # and name. Any info would be appreciated! dallasailor,0,1,0,0,1,1,0
1,2,6654,2,"My partner is due to travel from Inverness to Luton on Sunday, his passport has expired what can he use for ID. [He has a photoraphic driving license and a pensioners bus pass with built in photo will either of those do. He is going with Easy Jet.]","My partner is due to travel from Inverness to Luton on Sunday, his passport has expired what can he use for ID. ",He has a photoraphic driving license and a pensioners bus pass with built in photo will either of those do. He is going with Easy Jet.,0,1,0,0,0,0,0
1,2,6652,2,"We are flying into Toronto, then crossing into the US at Niagara Falls. [We know we will be filling out a I-94 form at the Canadian/US border. We will then be travelling to Tampa and flying from there to Toronto.] Can anyone advise if we will need an ESTA as we are only flying out of the US?","We are flying into Toronto, then crossing into the US at Niagara Falls.  Can anyone advise if we will need an ESTA as we are only flying out of the US?",We know we will be filling out a I-94 form at the Canadian/US border. We will then be travelling to Tampa and flying from there to Toronto.,0,1,0,0,0,1,0
1,2,6634,2,"[Not really a question. More a note of advice. ]I had my liquid taken off me at Berlin Schonefeld whilst going through security. It was in the liquids bag. [They took the view that it is a ""poison"" and confiscated it accordingly. Bizarrely, they had no problem with the ecig unit itself. I tried to fight my case. You can imagine how well that went!]",I had my liquid taken off me at Berlin Schonefeld whilst going through security. It was in the liquids bag. ,"Not really a question. More a note of advice. They took the view that it is a ""poison"" and confiscated it accordingly. Bizarrely, they had no problem with the ecig unit itself. I tried to fight my case. You can imagine how well that went!",0,0,0,1,0,1,0
1,2,6653,2,"Flying from Newcastle uk to Orlando via LHR and either jfk or Miami, [my problem is my current itinerary booked direct with BA is not showing on their website but is with AA's website so] Ithink I may have to change flights,my options include either a 2 hour layover in JFK or a 3 hour layover in Miami,which should I choose?","Flying from Newcastle uk to Orlando via LHR and either jfk or Miami,  Ithink I may have to change flights,my options include either a 2 hour layover in JFK or a 3 hour layover in Miami,which should I choose?",my problem is my current itinerary booked direct with BA is not showing on their website but is with AA's website so,0,0,0,1,0,0,0
1,2,6633,2,"[Hi All, I am traveling from Portland (PDX) to Chennai (India). My Tickets are booked as a single itinerary as below. Itinerary is as follows. 1. PDX to Chicago 2. Chicago to Doha 3. Doha to Chennai My first flight detail is in the following flight QR 5161 (Operated by american airlines) - Portland to Chicago] My ticket says that 2 baggage are allowed in the above flight. But since the starting flight is operated by american airlines, can someone confirm whether i will face any issue?[ I am asking this question since PDX to Chicago is operated by American Airlines.]"," My ticket says that 2 baggage are allowed in the above flight. But since the starting flight is operated by american airlines, can someone confirm whether i will face any issue?","Hi All, I am traveling from Portland (PDX) to Chennai (India). My Tickets are booked as a single itinerary as below. Itinerary is as follows. 1. PDX to Chicago 2. Chicago to Doha 3. Doha to Chennai My first flight detail is in the following flight QR 5161 (Operated by american airlines) - Portland to Chicago I am asking this question since PDX to Chicago is operated by American Airlines.",1,1,0,0,0,0,0
1,2,6644,2,[hi] do they serve free drinks on trans atlantic flights still beer and soft drinks, do they serve free drinks on trans atlantic flights still beer and soft drinks,hi,1,0,0,0,0,0,0
1,2,6661,2,"I have booked [an all inclusive holiday ]with thomas cook and it includes a 15kg hold luggage for each passenger. I have checked in online but it has only checked in 2 of the 3 cases and it will not let me alter this. [Doe anyone have any ideas how to amend this, customer services and the FAQs have been no help!]",I have booked with thomas cook and it includes a 15kg hold luggage for each passenger. I have checked in online but it has only checked in 2 of the 3 cases and it will not let me alter this. ,"an all inclusive holiday Doe anyone have any ideas how to amend this, customer services and the FAQs have been no help!",0,1,0,0,0,1,0
1,2,6664,2,"[Hi Guys, We are heading to Hawaii with Hawaiian Airlines and my in-laws may be joining us. ]My father in law is quite a large man and is concerned about 'fitting' in the seats. [I've looked up seat guru and found the width but ]just wondering if anyone has flown on their A330's can give their opinion on if the seats are a comfy width for a bigger person?[? Thanks in advance!]",My father in law is quite a large man and is concerned about 'fitting' in the seats. just wondering if anyone has flown on their A330's can give their opinion on if the seats are a comfy width for a bigger person?,"Hi Guys, We are heading to Hawaii with Hawaiian Airlines and my in-laws may be joining us. I've looked up seat guru and found the width but ? Thanks in advance!",1,1,0,0,1,1,0
1,2,6658,2,[Currently planning my honeymoon and have] just booked our main flights EDI-AMS-PEK and returning SIN-CDG-EDI. [We are spending 2 weeks in china and 1 week in thailand.] Our current routing proposal is beijing-xian-shanghai-guilin-phuket-singapore [This seems to be the cheapest way to get to phuket from china by flying guilin to kl to phuket with air asia.] Can anyone think of a different way to get to phuket from china???, just booked our main flights EDI-AMS-PEK and returning SIN-CDG-EDI.  Our current routing proposal is beijing-xian-shanghai-guilin-phuket-singapore  Can anyone think of a different way to get to phuket from china???,Currently planning my honeymoon and haveWe are spending 2 weeks in china and 1 week in thailand.This seems to be the cheapest way to get to phuket from china by flying guilin to kl to phuket with air asia.,0,1,0,0,0,0,0
1,2,6665,2,"I have read that I can check in my cases the day before at Manchester Airport. However, the online notes also say that if travelling to the USA, which we are, then the morning of the flight we have to go to bag drop to answer further security questions. Does anyone know if Thomson bag drop is the same queue / desk as other people checking in? [It kind of defeats the purpose of going to the airport the day before if we are going to have to stand and queue in the same queue that we would have stood in had we just taken our cases in the morning! Thanks]","I have read that I can check in my cases the day before at Manchester Airport. However, the online notes also say that if travelling to the USA, which we are, then the morning of the flight we have to go to bag drop to answer further security questions. Does anyone know if Thomson bag drop is the same queue / desk as other people checking in? ",It kind of defeats the purpose of going to the airport the day before if we are going to have to stand and queue in the same queue that we would have stood in had we just taken our cases in the morning! Thanks,0,1,0,0,1,0,0
1,2,6690,2,We have booked with Thomas Cook to go to Faro. The flight is with Flybe. [They say there are] legroom seats available [but as we booked through TC I have to sort with them. I have yet to get anyone at TC who can do this as they have booked 30 seats on the flight as a group. Wondered if anyone else has succeeded in upgrading in the past? Thanks.],We have booked with Thomas Cook to go to Faro. The flight is with Flybe.  legroom seats available ,They say there arebut as we booked through TC I have to sort with them. I have yet to get anyone at TC who can do this as they have booked 30 seats on the flight as a group. Wondered if anyone else has succeeded in upgrading in the past? Thanks.,0,0,0,1,1,1,0
1,2,6686,2,"Just wanted to mention that I have returned from a trip from South America to the Middle East with Air France. I can only recommend this airline.[ I'm an AAdvantage Platinum who was really concerned about flying 15 hours to Europe and then 5 more hours to Asia with my elderly mother. The experience was nothing compared to the usual service you would receive on board a US airline. Air France provided an excellent service on-board and were completely oriented towards creating a smooth experience for my mother at the airport. We had to do this route before with Iberia and their on board service was terrible. I can only wish Air France flew from South America to the US as well. By the way, I am not French, I don't speak the language, and we were flying Economy.]",Just wanted to mention that I have returned from a trip from South America to the Middle East with Air France. I can only recommend this airline.," I'm an AAdvantage Platinum who was really concerned about flying 15 hours to Europe and then 5 more hours to Asia with my elderly mother. The experience was nothing compared to the usual service you would receive on board a US airline. Air France provided an excellent service on-board and were completely oriented towards creating a smooth experience for my mother at the airport. We had to do this route before with Iberia and their on board service was terrible. I can only wish Air France flew from South America to the US as well. By the way, I am not French, I don't speak the language, and we were flying Economy.",0,1,0,0,0,0,0
1,2,6684,2,"Well there has been some good old fall outs on this thread on ryanair, i personally find them ok[ and if you stick to the rules your ok. But and this one is for you bigste.................i had to laugh at this www.youtube.com/watch…]","Well there has been some good old fall outs on this thread on ryanair, i personally find them ok", and if you stick to the rules your ok. But and this one is for you bigste.................i had to laugh at this www.youtube.com/watch…,0,0,0,0,0,1,0
1,2,6673,2,"We will be arriving at terminal 1 Air Canada operated by Lufthansa at 22h35 and our daughter will be arriving one hour later at 23h35 also at terminal 1 BA [(British Airways)]. What would you be the best place to meet in the airport, as it will be very late. [Thanking you in advance]","We will be arriving at terminal 1 Air Canada operated by Lufthansa at 22h35 and our daughter will be arriving one hour later at 23h35 also at terminal 1 BA . What would you be the best place to meet in the airport, as it will be very late. ",(British Airways)Thanking you in advance,0,0,0,0,1,1,0
1,2,6675,2,we are 4 adults traveling with a toddler. We would like to sit together [but all the middle section seats on Emirates in the sectors we are flying ]with [have ]2 bassinets. If I reserve these is there a risk that one if us might be moved?[ Thanks],we are 4 adults traveling with a toddler. We would like to sit together with 2 bassinets. If I reserve these is there a risk that one if us might be moved?,but all the middle section seats on Emirates in the sectors we are flying have  Thanks,0,0,0,0,1,1,0
1,2,6678,2,"Where on the boarding pass for easy jet show that you've paid for the hold luggage , is there ANOTHER pass to print? [if so where is it? I have no proof that I paid,except my bank statement thanks for your help, (the spinning top), Phil]","Where on the boarding pass for easy jet show that you've paid for the hold luggage , is there ANOTHER pass to print? ","if so where is it? I have no proof that I paid,except my bank statement thanks for your help, (the spinning top), Phil",0,0,0,0,1,1,0
1,2,6691,2,"My daughter is flying to Berlin[ for study abroad. We want to stay with OneWorld air (American, British Airways, Air Berlin)]. Any thoughts on quality of Air Berlin flights?",My daughter is flying to Berlin. Any thoughts on quality of Air Berlin flights?," for study abroad. We want to stay with OneWorld air (American, British Airways, Air Berlin)",0,1,0,0,0,0,0
1,2,6689,2,Has anyone else bought Air Asia insurance by mistake? [I noticed some comments from 2010. It appears it's still happening now in 2013. I haven't been able to open the link to find out what I have bought.],Has anyone else bought Air Asia insurance by mistake? ,I noticed some comments from 2010. It appears it's still happening now in 2013. I haven't been able to open the link to find out what I have bought.,0,1,0,0,0,0,0
1,2,6674,2,BA's website suggests that they are willing to bend the rules on maximum dimensions [of cabin luggage] in case of smaller musical Instruments. [britishairways.com/en-us/information/baggage… Any personal experience on this? ]Hubby would like to travel with his saxophone. Dimensions 65cm x 32cm x 18cm [(cabin bag is allowed to be 56cm x 45cm x 25cm).],BA's website suggests that they are willing to bend the rules on maximum dimensions  in case of smaller musical Instruments. Hubby would like to travel with his saxophone. Dimensions 65cm x 32cm x 18cm ,of cabin luggagebritishairways.com/en-us/information/baggage… Any personal experience on this? (cabin bag is allowed to be 56cm x 45cm x 25cm).,0,1,0,0,0,0,0
1,2,6692,2,"We're considering a flight to Dublin from Los Angeles in June [and are finding an incredible deal ]on Ethiopian Airlines. Has anyone flown with them before? [One of my concerns is that they are starting this new route in June, right before our scheduled trip. I'm not sure how strong the possibility is that the route might not start on time.... Also, haven't met anyone who has traveled on this airline before. It will be our family's first experience flying overseas and I would like to be comfortable...]",We're considering a flight to Dublin from Los Angeles in June on Ethiopian Airlines. Has anyone flown with them before? ,"and are finding an incredible deal One of my concerns is that they are starting this new route in June, right before our scheduled trip. I'm not sure how strong the possibility is that the route might not start on time.... Also, haven't met anyone who has traveled on this airline before. It will be our family's first experience flying overseas and I would like to be comfortable...",0,1,0,0,0,0,0
1,2,6693,2,"Long international flight to JFK on AA. Staying at the JFK Hilton for one night. Delta flight to BWI at 7:59 a.m. [(yes, short flight-- long story; tickets bought, using miles).] Hilton shuttle would go to Federal Circle Air Train station, and then we take the train to Terminal 4 (Delta). Would taking the 6 a.m. shuttle from the Hilton give us enough time? Shuttle runs every 1/2 hour.","Long international flight to JFK on AA. Staying at the JFK Hilton for one night. Delta flight to BWI at 7:59 a.m.  Hilton shuttle would go to Federal Circle Air Train station, and then we take the train to Terminal 4 (Delta). Would taking the 6 a.m. shuttle from the Hilton give us enough time? Shuttle runs every 1/2 hour.","(yes, short flight-- long story; tickets bought, using miles).",0,1,0,0,0,0,0
1,2,6716,2,"[Hello, ]I want to know the best websites to offer a cheap flight from Canada to U.S and within U.S [Thanks]",I want to know the best websites to offer a cheap flight from Canada to U.S and within U.S ,"Hello, Thanks",1,0,0,0,1,0,0
1,2,6696,2,took an entire 10 minutes...arrived 3 hours early for my international flight [to be on the safe side].,took an entire 10 minutes...arrived 3 hours early for my international flight .,to be on the safe side,0,0,0,0,0,1,0
1,2,6698,2,"My parents are thinking of a trip to see family in the UK. [They are in the 70 - 75 age range. Last flew there 10 years ago on Royal Brunei, and suffered leg swelling & discomfort.] Any comments on the more comfortable / more leg room choices for them. [Thanks in advance.]",My parents are thinking of a trip to see family in the UK.  Any comments on the more comfortable / more leg room choices for them. ,"They are in the 70 - 75 age range. Last flew there 10 years ago on Royal Brunei, and suffered leg swelling & discomfort.Thanks in advance.",0,1,0,0,1,0,0
1,2,6694,2,"I traveled with my service dog, booked Economy Plus for the legroom. They changed my seat to Economy in the middle seat. [When I asked for my original seat they told me to take the seat I was given or they would have me removed from the plane. ]And they said [that I shouldn't worry, as] they would refund the extra fee that I had paid. [Thanks a lot, United! I didn't want my money back I wanted to fly comfortably. United is interested in filling and moving planes, not in serving customers. In my opinion, United's skies definitely are not friendly. The folks at the desk lied to me (told me that seat 29B was economy plus) and were rude. The flight attendant at the back was insolent. And one of the United staff actually threatened me. There MUST be a better way to travel.]","I traveled with my service dog, booked Economy Plus for the legroom. They changed my seat to Economy in the middle seat. And they said  they would refund the extra fee that I had paid. ","When I asked for my original seat they told me to take the seat I was given or they would have me removed from the plane. that I shouldn't worry, asThanks a lot, United! I didn't want my money back I wanted to fly comfortably. United is interested in filling and moving planes, not in serving customers. In my opinion, United's skies definitely are not friendly. The folks at the desk lied to me (told me that seat 29B was economy plus) and were rude. The flight attendant at the back was insolent. And one of the United staff actually threatened me. There MUST be a better way to travel.",0,0,0,1,0,1,0
1,2,6703,2,"The topic of airfare price drops has been done to death [I guess but I'll give it another whack.] Is Air Canada the worst offender?[ I am not an experienced air traveller but ]I was very surprised to find the airfare for the same flights I booked in early February from Australia to Vancouver return (Sep/Oct travel) have dropped by 25% six weeks later! [I booked the cheapest fare (economy tango) for my family on our first international trip and I chose Air Canada because it is a direct flight and we have limited time during school holidays. The airlines seem to know when it is holiday time and bump up the prices. I have to say 25% is a significant price drop for the same class seats on the same flights. I am disappointed at losing $2000 and it is an unfortunate lesson. If I could afford the higher fares I gather the tickets would be refundable and I would not lose out, except for the nasty cancellation fee. My tickets are not refundable and I am informed there is no option to rebook at the new lower fare. I wouldn't mind so much if the price drop wasn't so large. If this is a normal occurrence it seems booking with Air Canada is like spending money on a lottery ticket.]",The topic of airfare price drops has been done to death  Is Air Canada the worst offender?I was very surprised to find the airfare for the same flights I booked in early February from Australia to Vancouver return (Sep/Oct travel) have dropped by 25% six weeks later! ,"I guess but I'll give it another whack. I am not an experienced air traveller but I booked the cheapest fare (economy tango) for my family on our first international trip and I chose Air Canada because it is a direct flight and we have limited time during school holidays. The airlines seem to know when it is holiday time and bump up the prices. I have to say 25% is a significant price drop for the same class seats on the same flights. I am disappointed at losing $2000 and it is an unfortunate lesson. If I could afford the higher fares I gather the tickets would be refundable and I would not lose out, except for the nasty cancellation fee. My tickets are not refundable and I am informed there is no option to rebook at the new lower fare. I wouldn't mind so much if the price drop wasn't so large. If this is a normal occurrence it seems booking with Air Canada is like spending money on a lottery ticket.",0,1,0,1,0,0,0
1,2,6697,2,"[Now I know the meaning of the bromide ""you get what you pay for"". ]Flew Zoom from JFK to Gatwick, [allowing 4 hours ]to make a connection to a Ryanair flight to Dublin. The flight was 2 hours late to begin with, but the Zoom representative placated [me when I expressed concern that I would miss my connection], telling me that Ryanair only charged GBP 20 to rebook. I arrived at Gatwick 5 hours late, Ryanair told me I was out of luck and had to buy a new ticket[ for an additional GBP 200 (about $400.00 and 20 times what I paid for the original Ryanair ticket)]. Zoom accepted zero responsibility for their late arrival although it wasn't due to weather or any other systemic delay.[ After several attempts to contact them, I don't expect them to address this issue. Never Again!]","Flew Zoom from JFK to Gatwick, to make a connection to a Ryanair flight to Dublin. The flight was 2 hours late to begin with, but the Zoom representative placated , telling me that Ryanair only charged GBP 20 to rebook. I arrived at Gatwick 5 hours late, Ryanair told me I was out of luck and had to buy a new ticket. Zoom accepted zero responsibility for their late arrival although it wasn't due to weather or any other systemic delay.","Now I know the meaning of the bromide ""you get what you pay for"". allowing 4 hours me when I expressed concern that I would miss my connection for an additional GBP 200 (about $400.00 and 20 times what I paid for the original Ryanair ticket) After several attempts to contact them, I don't expect them to address this issue. Never Again!",0,1,0,1,0,0,0
1,2,6711,2,"I've found some [cheap ]Christmas flights from London to Sydney and they're Philippines Airlines flights [but not having used them before,] I was wondering if they're any good?",I've found some Christmas flights from London to Sydney and they're Philippines Airlines flights  I was wondering if they're any good?,"cheap but not having used them before,",0,1,0,0,0,0,0
1,2,6712,2,"[I am trying to decide which flight to take and I have a question about layover time on a connection through Heathrow. Here are the flight details:] American Airlines flight from Dallas to Heathrow, arriving at 10:45 a.m. Connecting on Alitalia flight to Rome at 12:20 p.m. That's a 1 hour 35 minute layover. [Most of my London flights are to Gatwick so I'm not as familar with Heathrow.] I just want to make sure that gives us enough time to get through customs, send our bags on their way and get to the gate. [Any help is greatly appreciated!]"," American Airlines flight from Dallas to Heathrow, arriving at 10:45 a.m. Connecting on Alitalia flight to Rome at 12:20 p.m. That's a 1 hour 35 minute layover.  I just want to make sure that gives us enough time to get through customs, send our bags on their way and get to the gate. ",I am trying to decide which flight to take and I have a question about layover time on a connection through Heathrow. Here are the flight details:Most of my London flights are to Gatwick so I'm not as familar with Heathrow.Any help is greatly appreciated!,0,1,0,0,1,0,0
1,2,6779,2,"Just want to give others a heads up that Cheap Caribbean/Apple Group is a company with horrible business practices as well as customer support. [Be very aware that when you click on accepting the terms of use this company will not compensate you for any errors they have made. Our experience is a result of this company not disclosing on their website they charge in US currency. However, looking through various sites even US based clients have had several issues regarding this company not providing compensation for legitimate complaints. I have sent the following email to the founder of Apple Leisure and the CEO and they refuse to respond. You will also notice the contact info for this company is very vague on their website. In short, we have booked vacations through many on-line companies that are ethical. THis one is not so do not expect any client support from them..... I am writing today to tell you how disappointed I am in your misleading business practices and disgusted I am with your customer support (a common thread in many reviews for your company). I shop on-line a lot and book trips through on-line travel sites so I am knowledgeable on how things work at check-out. I am from Canada and shop in the US, UK and, of course, Canada. We used Cheap Caribbean last year to book a trip and we were charged Canadian funds (funds were at par) and because of this we assumed your company charges us in our currency. There is NOTHING on the website or at checkout to indicate otherwise. For example, even when we book with Hotwire US we are quoted at checkout USD meaning the final price states clearly USD. Cheap Caribbean does not specify anywhere on the website or on our ticket voucher you charge in USD. There is nothing in your contract either to indicate you charge in USD. We were pretty shocked when we were billed $450+ more than we were invoiced for on our credit card. When I called customer care indicating I expect a refund the differance I was informed by a robotic like human ...we are a US company we charge in USD. I could not get Bobby to understand the issue is not that you charge in USD, you don't tell your customers you charge USD. A call to the supervisor was a waste of time. He could care less. The LAST think a customer wants to here is ""we are not doing anything for you"". So, as a result of this I have filed a complaint with the BBB and had several conversations with my friends and coworkers telling them how misleading this company is and all I spoke to are shocked you do not indicate what currency you charge in. Your refusal to pay back what you should not have charged in the first place will cost you a lot of future business. Your lack of action speaks volumes about your business practices (shady) and you lack of interest in customer satisfaction. Also, you may want to have a supervisor train your service reps. When asked ``How are you`the response of `I am okay`is not professional at all. In addition, perhaps educate your staff that a .com company does not indicate you are US based. I work for a Canadian based company with a .com site. Then again, we are ethical and clearly indicate currency charged on our invoices.]",Just want to give others a heads up that Cheap Caribbean/Apple Group is a company with horrible business practices as well as customer support. ,"Be very aware that when you click on accepting the terms of use this company will not compensate you for any errors they have made. Our experience is a result of this company not disclosing on their website they charge in US currency. However, looking through various sites even US based clients have had several issues regarding this company not providing compensation for legitimate complaints. I have sent the following email to the founder of Apple Leisure and the CEO and they refuse to respond. You will also notice the contact info for this company is very vague on their website. In short, we have booked vacations through many on-line companies that are ethical. THis one is not so do not expect any client support from them..... I am writing today to tell you how disappointed I am in your misleading business practices and disgusted I am with your customer support (a common thread in many reviews for your company). I shop on-line a lot and book trips through on-line travel sites so I am knowledgeable on how things work at check-out. I am from Canada and shop in the US, UK and, of course, Canada. We used Cheap Caribbean last year to book a trip and we were charged Canadian funds (funds were at par) and because of this we assumed your company charges us in our currency. There is NOTHING on the website or at checkout to indicate otherwise. For example, even when we book with Hotwire US we are quoted at checkout USD meaning the final price states clearly USD. Cheap Caribbean does not specify anywhere on the website or on our ticket voucher you charge in USD. There is nothing in your contract either to indicate you charge in USD. We were pretty shocked when we were billed $450+ more than we were invoiced for on our credit card. When I called customer care indicating I expect a refund the differance I was informed by a robotic like human ...we are a US company we charge in USD. I could not get Bobby to understand the issue is not that you charge in USD, you don't tell your customers you charge USD. A call to the supervisor was a waste of time. He could care less. The LAST think a customer wants to here is ""we are not doing anything for you"". So, as a result of this I have filed a complaint with the BBB and had several conversations with my friends and coworkers telling them how misleading this company is and all I spoke to are shocked you do not indicate what currency you charge in. Your refusal to pay back what you should not have charged in the first place will cost you a lot of future business. Your lack of action speaks volumes about your business practices (shady) and you lack of interest in customer satisfaction. Also, you may want to have a supervisor train your service reps. When asked ``How are you`the response of `I am okay`is not professional at all. In addition, perhaps educate your staff that a .com company does not indicate you are US based. I work for a Canadian based company with a .com site. Then again, we are ethical and clearly indicate currency charged on our invoices.",0,0,0,1,0,0,0
1,2,6720,2,"On a flight from Sydney to Nepal on China Southern in December 2015 I had my bags opened in Guangzhou. I was told they identified lithium batteries. The bags finally arrived 2 days late and 4 Kgs lighter with no evidence who opened them, what was removed or why. [The items missing included (I didn't have a comprehensive list of the contents): * a cordless drill (the whole thing including the case was taken not just the battery) * a bicycle light (again the whole set was removed not just the battery) * a cartridge of silicone sealant * a cartridge of adhesive * a bottle of medicines The airline has refused to take responsibility saying the items were removed by security personnel.] Do I have any avenue to appeal or take this further? [Thanks.]","On a flight from Sydney to Nepal on China Southern in December 2015 I had my bags opened in Guangzhou. I was told they identified lithium batteries. The bags finally arrived 2 days late and 4 Kgs lighter with no evidence who opened them, what was removed or why.  Do I have any avenue to appeal or take this further? ",The items missing included (I didn't have a comprehensive list of the contents): * a cordless drill (the whole thing including the case was taken not just the battery) * a bicycle light (again the whole set was removed not just the battery) * a cartridge of silicone sealant * a cartridge of adhesive * a bottle of medicines The airline has refused to take responsibility saying the items were removed by security personnel.Thanks.,0,1,0,1,1,0,0
1,2,6727,2,"Leaving in 3 weeks for a 14 day cruise with 3 day extensions before and after cruise--so about 3 weeks total. Flying from San Diego (commuter plane) to LAX where we fly British Air to Heathrow and then into Stockholm. Hope to pack in just carry on[, not because we don't want to pay for luggage, but because on our last trip, through Heathrow, British Air lost our checked bag(s) in BOTH directions.] The carry on suitcase, that I have used successfully in the past, is the 22"" from Costco with 2 wheels only. [I did carry it on a year and a half ago on British Air without any problem. Also, it did fit into the sizing frame on an American Air domestic flight this past May, when the LAX porter said ""that bag is too big for a carry on!"" but] I am concerned about whether British Air has a new size restriction for carry on bags. The bag measures 23"" from wheels to top, even though it is sold as a 22"". [If we are going to have to check this bag after arrival at the airport, I might as well pack in a large bag and not have to worry about what I pack. ]What are your thoughts?","Leaving in 3 weeks for a 14 day cruise with 3 day extensions before and after cruise--so about 3 weeks total. Flying from San Diego (commuter plane) to LAX where we fly British Air to Heathrow and then into Stockholm. Hope to pack in just carry on The carry on suitcase, that I have used successfully in the past, is the 22"" from Costco with 2 wheels only.  I am concerned about whether British Air has a new size restriction for carry on bags. The bag measures 23"" from wheels to top, even though it is sold as a 22"". What are your thoughts?",", not because we don't want to pay for luggage, but because on our last trip, through Heathrow, British Air lost our checked bag(s) in BOTH directions.I did carry it on a year and a half ago on British Air without any problem. Also, it did fit into the sizing frame on an American Air domestic flight this past May, when the LAX porter said ""that bag is too big for a carry on!"" butIf we are going to have to check this bag after arrival at the airport, I might as well pack in a large bag and not have to worry about what I pack. ",0,1,0,0,0,0,0
1,2,6780,2,"[Hi, ]A friend and I are going next week to Phillipines but we can not reserve the seat with KLM or China Southern on their websites. We can not check details about the flight Beijing-Amsterdam. What should we do? [we are leaving in a week]",A friend and I are going next week to Phillipines but we can not reserve the seat with KLM or China Southern on their websites. We can not check details about the flight Beijing-Amsterdam. What should we do? ,"Hi, we are leaving in a week",1,0,0,0,0,1,0
1,2,6718,2,"Good news for those travelling to Madrid-Barajas Airport tomorrow. CGT-AENA called off strikes marked for 15th and August 17th [in order to ""facilitate dialogue"" with the company regarding the sale by AENA. Here in Tenerife strikes were planned for 27th and 30th but hopefully these too will not go ahead if discussions are favourable. Source: eldia.es/tenerife/2014-08-14/6-trabajadores-…]",Good news for those travelling to Madrid-Barajas Airport tomorrow. CGT-AENA called off strikes marked for 15th and August 17th ,"in order to ""facilitate dialogue"" with the company regarding the sale by AENA. Here in Tenerife strikes were planned for 27th and 30th but hopefully these too will not go ahead if discussions are favourable. Source: eldia.es/tenerife/2014-08-14/6-trabajadores-…",0,1,0,0,0,0,0
1,2,6728,2,"[Okay, so we've got the least favourite airline and why thread, so I thought I'd start a favourite airline and why one. ]Our favourite is Singapore Airlines - we've flown Heathrow to New Zealand via Singapore several times and in our opinion, their service is exemplary. [Even in economy. On one occasion I was travelling with my wedding dress and I emailed ahead just to ask how they would advise I carry it. They suggested as hand luggage, but they also very kindly arranged to have a cake and cocktails delivered to us on board. That was really lovely of them. ]Next favourite[ for that hop HRW-AKL] would be Air New Zealand via Hong Kong. Brilliant service, really attentive staff.","Our favourite is Singapore Airlines - we've flown Heathrow to New Zealand via Singapore several times and in our opinion, their service is exemplary. Next favourite would be Air New Zealand via Hong Kong. Brilliant service, really attentive staff.","Okay, so we've got the least favourite airline and why thread, so I thought I'd start a favourite airline and why one. Even in economy. On one occasion I was travelling with my wedding dress and I emailed ahead just to ask how they would advise I carry it. They suggested as hand luggage, but they also very kindly arranged to have a cake and cocktails delivered to us on board. That was really lovely of them.  for that hop HRW-AKL",0,1,1,0,0,0,0
1,2,6784,2,[Hi] we are flying with Thomson could I take a packed lunch in my hand luggage, we are flying with Thomson could I take a packed lunch in my hand luggage,Hi,1,0,0,0,0,0,0
1,2,6748,2,We have booked a thomson flight (flight only).[ I've contacted thomson twice now and I've had a different response both times.] I want to take my 2 year olds car seat. One thomson online advice person said that I may put my car seat in the hold for free (not included in my 20kg) if I did not take a pushchair. Another thomson support via email said that it would have to be included in my 20kg hold weight. [Anyone know which one is correct or have checked a car seat in for free (when only booked flight and not on a thomson package). Many thanks for your help.],We have booked a thomson flight (flight only). I want to take my 2 year olds car seat. One thomson online advice person said that I may put my car seat in the hold for free (not included in my 20kg) if I did not take a pushchair. Another thomson support via email said that it would have to be included in my 20kg hold weight. , I've contacted thomson twice now and I've had a different response both times.Anyone know which one is correct or have checked a car seat in for free (when only booked flight and not on a thomson package). Many thanks for your help.,0,1,0,0,1,1,0
1,2,6745,2,[Hi all] I'm travelling from bournemouth to malta with only hand baggage. I will be printing my boarding passes off. Do I still need to go to check in or can I go straight to security? [Many thanks], I'm travelling from bournemouth to malta with only hand baggage. I will be printing my boarding passes off. Do I still need to go to check in or can I go straight to security? ,Hi allMany thanks,1,0,0,0,1,0,0
1,2,6751,2,"[Help! ]We are traveling to Israel [for the first time] in the fall and I have been researching [and reading reviews on ]premium economy seating for Air Canada, Lufthansa and Air France. Can someone pleas share any travel experiences flying premium economy on these airlines and which should I go with?[ I'm looking for comfort and service is important too. Thanks in advance everyone! -Redenvelope]","We are traveling to Israel  in the fall and I have been researching premium economy seating for Air Canada, Lufthansa and Air France. Can someone pleas share any travel experiences flying premium economy on these airlines and which should I go with?",Help! for the first timeand reading reviews on  I'm looking for comfort and service is important too. Thanks in advance everyone! -Redenvelope,0,1,0,0,1,0,0
1,2,6753,2,"We are flying to Larnaca, Cyprus next month [and are currently booked ]in World Traveler seats. [However, we are considering upgrading to Club Europe on the flights for an extra charge of £150 each.] [We don't care about food served en route, what we do care about is comfort level of the seats.] Are the seats in Club Europe on a 757 aircraft (2-2-2) worth the extra £150 each over the World Traveler seats? [If so, then we'll do it, if not then we'll save our money. Many thanks!]","We are flying to Larnaca, Cyprus next month in World Traveler seats.   Are the seats in Club Europe on a 757 aircraft (2-2-2) worth the extra £150 each over the World Traveler seats? ","and are currently booked However, we are considering upgrading to Club Europe on the flights for an extra charge of £150 each.We don't care about food served en route, what we do care about is comfort level of the seats.If so, then we'll do it, if not then we'll save our money. Many thanks!",0,1,0,0,1,0,0
1,2,6754,2,[hi all ]when do flights come on sale from man to thailand [thankyou],when do flights come on sale from man to thailand ,hi all thankyou,1,0,0,0,1,0,0
1,2,6739,2,We will be travelling from the US to Dominica in August. We will change from American Airlines to American Eagle by Executive Airlines in San Juan for the trip to Dominica. [My daughter has been told that ]the checked baggage allowance on the Executive Airlines flights are limited to a total of 70 lbs. This is contrary to the American Airlines/American Eagle website instructions for checked baggage. [Has anyone experienced this one way or another when traveling on American Eagle/Executive Airlines in the Caribbean?],We will be travelling from the US to Dominica in August. We will change from American Airlines to American Eagle by Executive Airlines in San Juan for the trip to Dominica. the checked baggage allowance on the Executive Airlines flights are limited to a total of 70 lbs. This is contrary to the American Airlines/American Eagle website instructions for checked baggage. ,My daughter has been told that Has anyone experienced this one way or another when traveling on American Eagle/Executive Airlines in the Caribbean?,0,1,0,0,0,1,0
1,2,6735,2,"I booked a trip from LAX to London over a week ago in Premium Economy. When I paid over the phone by credit card I was told I was being charged $1800 dollars - I did not receive my receipt/itinerary for 5 days [(after calling and requesting it 4 times)] - when it did arrive [after I spoke to a Supervisor], it showed that I had been overcharged by $500. [After a week of spending at least at 3 hours altogether in trying to get through to a SUPERVISOR - I was told that I would be refunded the money in 5 WEEKS! They refused to send me a confirmation of their mistake and receipt for what I SHOULD have been charged. 5 more phone calls later, and being (what I consider now to be purposely cut off) - I am still waiting to speak to a Manager. I have tried e-mailing with no response either. ]Be very careful when paying for ticket over the phone[, and dont expect any kind of customer service]. I would cancel and re-book with American, but now I would loose countless dollars more.","I booked a trip from LAX to London over a week ago in Premium Economy. When I paid over the phone by credit card I was told I was being charged $1800 dollars - I did not receive my receipt/itinerary for 5 days  - when it did arrive , it showed that I had been overcharged by $500. Be very careful when paying for ticket over the phone. I would cancel and re-book with American, but now I would loose countless dollars more.","(after calling and requesting it 4 times)after I spoke to a SupervisorAfter a week of spending at least at 3 hours altogether in trying to get through to a SUPERVISOR - I was told that I would be refunded the money in 5 WEEKS! They refused to send me a confirmation of their mistake and receipt for what I SHOULD have been charged. 5 more phone calls later, and being (what I consider now to be purposely cut off) - I am still waiting to speak to a Manager. I have tried e-mailing with no response either. , and dont expect any kind of customer service",0,1,0,1,0,0,0
1,2,6742,2,going to jamiaca next week and was wondering what the in flight and out flight entertainment was[ thanks for any replys dawn],going to jamiaca next week and was wondering what the in flight and out flight entertainment was, thanks for any replys dawn,0,0,0,0,1,0,0
1,2,6744,2,"[Hi, ]I'm torn what to do at the moment basing prices on now it's a lot cheaper to go indirect London-Las Vegas -Orlando -London with delta than virgin owever there can be some very impressive sale fares to Orlando when there sale is on. Does anyone know from previous experience if they do include multi trip fares in there sales? [Many thanks in advance]",I'm torn what to do at the moment basing prices on now it's a lot cheaper to go indirect London-Las Vegas -Orlando -London with delta than virgin owever there can be some very impressive sale fares to Orlando when there sale is on. Does anyone know from previous experience if they do include multi trip fares in there sales? ,"Hi, Many thanks in advance",1,0,0,0,1,0,0
1,2,6755,2,"[Hi all,] I booked a so-called 'Around the world' ticket with Travel-Nation, [a UK based travel agency. They deal in multi-stop itineraries, on which special rules seem to apply. When they asked us for our passenger information we provided them with the correct information regarding first and last names. However,] when they sent our itinerary, my first name was misspelled. [I usually write my name as 'Luuk', while my passport says 'Lucas'. I remember signing emails with Luuk, yet I also know that I gave the correct passport names when asked. When I was at Heathrow airport I first encountered that the name on my ticket didnt match my passport. At that point it wasn't to big a deal, but I got to fly anyway. I tried to change my name at the AIR New Zealand service desk, but they couldnt do it and said that the travel agent had to do it. I'm currently in Australia after stopping over in Hong Kong. I could make all flights with the wrong name, even if that sometimes led to skewed faces. ]I've contacted the travel agent (Travel Nation) and asked them if they could change my name, [since I provided them with the correct names. ]They told me it couldnt be done, since I already started travelling. Instead the added a note, stating that my first name was misspelled. [In the accompanying email (in which my first name was misspelled again as Luuc!!!!!) they stated that 'this is not a guarantee for the USA'. So now I'm getting a bit freaked. I'm sure that I will be able to fly to all my other destinations, but If I cant fly to the US, that would be awfull. ]Is there nothing that can be done?"," I booked a so-called 'Around the world' ticket with Travel-Nation,  when they sent our itinerary, my first name was misspelled. I've contacted the travel agent (Travel Nation) and asked them if they could change my name, They told me it couldnt be done, since I already started travelling. Instead the added a note, stating that my first name was misspelled. Is there nothing that can be done?","Hi all,a UK based travel agency. They deal in multi-stop itineraries, on which special rules seem to apply. When they asked us for our passenger information we provided them with the correct information regarding first and last names. However,I usually write my name as 'Luuk', while my passport says 'Lucas'. I remember signing emails with Luuk, yet I also know that I gave the correct passport names when asked. When I was at Heathrow airport I first encountered that the name on my ticket didnt match my passport. At that point it wasn't to big a deal, but I got to fly anyway. I tried to change my name at the AIR New Zealand service desk, but they couldnt do it and said that the travel agent had to do it. I'm currently in Australia after stopping over in Hong Kong. I could make all flights with the wrong name, even if that sometimes led to skewed faces. since I provided them with the correct names. In the accompanying email (in which my first name was misspelled again as Luuc!!!!!) they stated that 'this is not a guarantee for the USA'. So now I'm getting a bit freaked. I'm sure that I will be able to fly to all my other destinations, but If I cant fly to the US, that would be awfull. ",1,1,0,0,0,0,0
1,2,6761,2,"[Just wanted to express my annoyance,] just received an email from itravel2000 to let me know that my original departure time of 6:20am has been changed to 8am but we don't land in Puerto Plata until 2:35pm [because apparently we have to drop off passengers in Jamaica, uhg!!! We lose about 1/2 a day of vacy because of this, totally annoyed.]", just received an email from itravel2000 to let me know that my original departure time of 6:20am has been changed to 8am but we don't land in Puerto Plata until 2:35pm ,"Just wanted to express my annoyance,because apparently we have to drop off passengers in Jamaica, uhg!!! We lose about 1/2 a day of vacy because of this, totally annoyed.",0,0,0,1,0,0,0
1,2,6769,2,"[Hi,] I am travelling to BKK in a few weeks time with China Airlines, via Amsterdam. Can I buy a bottle of whisky in Schipol and carry it with my hand luggage? [I am totally confused with the regulations at this stage! Thanks in advance! Joe]"," I am travelling to BKK in a few weeks time with China Airlines, via Amsterdam. Can I buy a bottle of whisky in Schipol and carry it with my hand luggage? ","Hi,I am totally confused with the regulations at this stage! Thanks in advance! Joe",1,0,0,0,1,1,0
1,2,6758,2,Is there a transit lounge at Pudong Airport. [We are flying Melbourne to Paris on China Eastern in June this year (2013) with a 5 hour stopover in Shanghai. Trying to find out if there's a transit lounge where we can shower and change.],Is there a transit lounge at Pudong Airport. ,We are flying Melbourne to Paris on China Eastern in June this year (2013) with a 5 hour stopover in Shanghai. Trying to find out if there's a transit lounge where we can shower and change.,0,1,0,0,0,1,0
1,2,6756,2,"We have used Jet 2 quite a few times and sometimes have paid extra to reserve our seat. We did this in July on our flight from Kos so, that we could sit at the rear [to help with having a quiet flight, have a window and see the alps if it was clear.] At the gate [our names were called out and ]we were removed to enable a family to sit together! [I pointed out we had pre booked as could have the family if they had desired to sit with each other! To no avail of course as they had made their decision. ]We were allocated isle seats opposite each other so by paying more we were prejudiced by their actions. We wrote to Jet 2 and once they finalised their enquiries which took about 4 weeks they reimbursed the £16 we had paid extra. [I think this was rather poor of them as I thought they would have the points I have with them to give me a flight one way.]","We have used Jet 2 quite a few times and sometimes have paid extra to reserve our seat. We did this in July on our flight from Kos so, that we could sit at the rear  At the gate we were removed to enable a family to sit together! We were allocated isle seats opposite each other so by paying more we were prejudiced by their actions. We wrote to Jet 2 and once they finalised their enquiries which took about 4 weeks they reimbursed the £16 we had paid extra. ","to help with having a quiet flight, have a window and see the alps if it was clear.our names were called out and I pointed out we had pre booked as could have the family if they had desired to sit with each other! To no avail of course as they had made their decision. I think this was rather poor of them as I thought they would have the points I have with them to give me a flight one way.",0,1,0,0,0,0,0
1,2,6760,2,"[Hi] would anyone know please if there is ever a flight sale with airtransat, I wish to travel from Manchester to Vancouver and back to Manchester from Calgary, in Aug 2015 [the prices at the moment are quite high compared to if I wanted to travel at the same time this year Many thanks Ann]"," would anyone know please if there is ever a flight sale with airtransat, I wish to travel from Manchester to Vancouver and back to Manchester from Calgary, in Aug 2015 ",Hithe prices at the moment are quite high compared to if I wanted to travel at the same time this year Many thanks Ann,1,0,0,0,1,1,0
1,2,6796,2,"Anytime you consider buying a ticket for AirAsia flight, think twice as on average you should be prepared to pay between 2-2.5 times the published fare. [AirAsia has every possible fee or charge imaginable! Flying from SIN to DPS or HKT the published fare was around 155 USD but the final price I paid was 350 USD. I believe this is extremely poor and misleading practice which eventually deter many customers. Look into KLM for a cheaper and more professional approach to air travel to avoid AirAsia's haggling!]","Anytime you consider buying a ticket for AirAsia flight, think twice as on average you should be prepared to pay between 2-2.5 times the published fare. ",AirAsia has every possible fee or charge imaginable! Flying from SIN to DPS or HKT the published fare was around 155 USD but the final price I paid was 350 USD. I believe this is extremely poor and misleading practice which eventually deter many customers. Look into KLM for a cheaper and more professional approach to air travel to avoid AirAsia's haggling!,0,1,0,1,0,0,0
1,2,6803,2,"[Just want to ask a question, hope someone can clarify...] My wife holds a Portuguese ID card, the old style laminated paper version, still valid BUT expires in November 2015 With such a short time till expire, can she still travel, [I keep getting different answers!!! Planning to go to Portugal in August to renew. Thx in advance.]"," My wife holds a Portuguese ID card, the old style laminated paper version, still valid BUT expires in November 2015 With such a short time till expire, can she still travel, ","Just want to ask a question, hope someone can clarify...I keep getting different answers!!! Planning to go to Portugal in August to renew. Thx in advance.",0,1,0,0,1,1,0
1,2,6791,2,"If you have a choice try Jet Blue - The seating is comfortable, the service is excellent, and they even give you a free snack.[ Best of all there is no hassel. My flight was from Pheonix to JFK, in November 2010 and it went like a breeze.]","If you have a choice try Jet Blue - The seating is comfortable, the service is excellent, and they even give you a free snack."," Best of all there is no hassel. My flight was from Pheonix to JFK, in November 2010 and it went like a breeze.",0,1,0,0,0,0,0
1,2,6786,2,"[Hello, ]I'm headed for Japan soon and I have a Ultron Real Power 15.600MaH powerbank 3.7/5V which rates it lower than 100WH [as far as I know.] [I figure it should be in the luggage you carry inside the plane but ]is it even allowed? [Edited: 8:08 am, April 27, 2016]",I'm headed for Japan soon and I have a Ultron Real Power 15.600MaH powerbank 3.7/5V which rates it lower than 100WH  is it even allowed? ,"Hello, as far as I know.I figure it should be in the luggage you carry inside the plane but Edited: 8:08 am, April 27, 2016",1,0,0,0,0,1,0
1,2,6793,2,"I am hoping to get some advice deciding between FF programs. [I recently took a job that will have me traveling in and out of Russia once a month. I just got the itinerary for my first trip and the longer flights are with Lufthansa (the shorter trips are with United). I currently have a United FF with a few miles but nothing significant. ]I am assuming I should go ahead and get a Lufthansa number but I am hoping for some advice. [It looks like the majority of my flights will be fare class ""T"" but only one of the flights is within Europe. I can give all the details on the flights but I don't want to unnecessarily bore everyone with the details. Thanks!]",I am hoping to get some advice deciding between FF programs. I am assuming I should go ahead and get a Lufthansa number but I am hoping for some advice. ,"I recently took a job that will have me traveling in and out of Russia once a month. I just got the itinerary for my first trip and the longer flights are with Lufthansa (the shorter trips are with United). I currently have a United FF with a few miles but nothing significant. It looks like the majority of my flights will be fare class ""T"" but only one of the flights is within Europe. I can give all the details on the flights but I don't want to unnecessarily bore everyone with the details. Thanks!",0,1,0,0,1,0,0
1,2,6790,2,We used the early bird option last year and it worked out great. [We're thinking of using it again. We have connecting flights.] Is it worth paying for or would we make out just as fine if we check in 24 hours before our flight?,We used the early bird option last year and it worked out great.  Is it worth paying for or would we make out just as fine if we check in 24 hours before our flight?,We're thinking of using it again. We have connecting flights.,0,1,0,0,0,0,0
1,2,6805,2,I'm flying NRT-ORD on a Japan Airlines flight operated by American Airlines. I can't seem to find a way to select my seat for this flight on either Japan Airlines website or on AA's. [Anyone know a way to do this?],I'm flying NRT-ORD on a Japan Airlines flight operated by American Airlines. I can't seem to find a way to select my seat for this flight on either Japan Airlines website or on AA's. ,Anyone know a way to do this?,0,0,0,0,0,1,0
1,2,6810,2,"[I was thinking of buying my husband a piece of Rimowa luggage which he loves the look of. He does a good bit of] int'l travel [- mostly to Asia -] and I'm wondering if this 22x16x8"" bag will be allowed as a carry-on. [It's called a 'cabin trolley' and the vendor says it's legal, but I believe the limit is 45"" and this one is 46"". I can't seem to find a 20"" from Rimowa. Thanks for any advice you might have.]"," int'l travel  and I'm wondering if this 22x16x8"" bag will be allowed as a carry-on. ","I was thinking of buying my husband a piece of Rimowa luggage which he loves the look of. He does a good bit of- mostly to Asia -It's called a 'cabin trolley' and the vendor says it's legal, but I believe the limit is 45"" and this one is 46"". I can't seem to find a 20"" from Rimowa. Thanks for any advice you might have.",0,1,0,0,1,1,0
1,2,6874,2,"[Hi all. ]Is a 1hr 5min connection possible on a single ticket in Hong Kong? [Thanks in advance Regards Edited: 4:18 pm, June 03, 2016]",Is a 1hr 5min connection possible on a single ticket in Hong Kong? ,"Hi all. Thanks in advance Regards Edited: 4:18 pm, June 03, 2016",1,0,0,0,1,1,0
1,2,6825,2,[So] found this great deal on a Royal Caribbean cruise and trying to figure out which airport in the Fort lauderdale area is least expensive to fly into from Seattle with shuttle service to the ship. [Flying straight into FLL is almost as much as the cruise it self!], found this great deal on a Royal Caribbean cruise and trying to figure out which airport in the Fort lauderdale area is least expensive to fly into from Seattle with shuttle service to the ship. ,SoFlying straight into FLL is almost as much as the cruise it self!,0,0,0,1,0,1,0
1,2,6817,2,"Why are there no flights from Stansted to Larnaca. [People have been using Stansted for years. Essex is a big county and Luton and Gatwick are a long way. Because of this, I will no longer be able to travel with TUI. If flights resume, I will be back like a shot. Otherwise farewell Ayia Napa]",Why are there no flights from Stansted to Larnaca. ,"People have been using Stansted for years. Essex is a big county and Luton and Gatwick are a long way. Because of this, I will no longer be able to travel with TUI. If flights resume, I will be back like a shot. Otherwise farewell Ayia Napa",0,1,0,0,0,1,0
1,2,6823,2,"just a shout-out to the crew on our flight from IAD to LHR on 9/23. The flight was, I will admit, only half full so we could spread out a bit[ and the crew was so friendly and very helpful The economy meal was pretty darn good, too with the gelato for dessert a surprise. We arrived on time (6 am) at terminal 2 which was a first for us who are used to the prior terminal 1 (I think or terminal 2 has had a massive face-lift). Our bags arrived unscathed from our departure at SMF. ]All in all it was a great start to our three weeks in Europe. Thanks United !","just a shout-out to the crew on our flight from IAD to LHR on 9/23. The flight was, I will admit, only half full so we could spread out a bitAll in all it was a great start to our three weeks in Europe. Thanks United !"," and the crew was so friendly and very helpful The economy meal was pretty darn good, too with the gelato for dessert a surprise. We arrived on time (6 am) at terminal 2 which was a first for us who are used to the prior terminal 1 (I think or terminal 2 has had a massive face-lift). Our bags arrived unscathed from our departure at SMF. ",0,1,0,0,0,1,0
1,2,6821,2,"[Hi all,] I keep seeing lots of cabin bags 50x40x22cm this is over the Ryanair dimensions by 2cms. Will this fit into the cagey thing?[ I can't find any hard case that's smaller! I am definitely wanting a hard case.]", I keep seeing lots of cabin bags 50x40x22cm this is over the Ryanair dimensions by 2cms. Will this fit into the cagey thing?,"Hi all, I can't find any hard case that's smaller! I am definitely wanting a hard case.",1,1,0,0,0,1,0
1,2,6875,2,Is there a way to access these from the iPhone mobile app? [If not I hope they make this available soon.],Is there a way to access these from the iPhone mobile app? ,If not I hope they make this available soon.,0,0,0,0,0,1,0
1,2,6806,2,"When attempting to check in yesterday for an Aeromexico return flight from Mexico City to the U.S. I was the told the flight was oversold and there were no seats for me and my wife, despite having booked a round trip ticket on Aeromexico’s website months in advance, having a confirmation number and seats assigned. I was told overbooking by 10% was “legal” due to it being the ""high travel season."" [This seems to be common practice by Aeromexico, whatever the whatever the season, as I and others have experienced this on numerous occasions with this airline (a friend booked on the next flight had the same experience), convincing me to avoid Aeromexico at all costs. After speaking with an extremely unhelpful and rude supervisor, and explaining our situation, she said she would investigate further and disappeared, only to return 45 minutes later to again repeat there were no seats for us. She promised to place us first on a wait list for the flight we had booked. When we appeared at the departure gate we noticed our names were numbers 18 and 22 on the electronic display of wait listed passengers. Aeromexico and its staff do not understand customer service. Avoid this airline at all costs, particularly if your arrival time is of the essence, either for a connecting flight or an important appointment.]","When attempting to check in yesterday for an Aeromexico return flight from Mexico City to the U.S. I was the told the flight was oversold and there were no seats for me and my wife, despite having booked a round trip ticket on Aeromexico’s website months in advance, having a confirmation number and seats assigned. I was told overbooking by 10% was “legal” due to it being the ""high travel season."" ","This seems to be common practice by Aeromexico, whatever the whatever the season, as I and others have experienced this on numerous occasions with this airline (a friend booked on the next flight had the same experience), convincing me to avoid Aeromexico at all costs. After speaking with an extremely unhelpful and rude supervisor, and explaining our situation, she said she would investigate further and disappeared, only to return 45 minutes later to again repeat there were no seats for us. She promised to place us first on a wait list for the flight we had booked. When we appeared at the departure gate we noticed our names were numbers 18 and 22 on the electronic display of wait listed passengers. Aeromexico and its staff do not understand customer service. Avoid this airline at all costs, particularly if your arrival time is of the essence, either for a connecting flight or an important appointment.",0,1,0,1,0,0,0
1,2,6814,2,"I am[ happy that Aurela are not supplying Monarch anaymore, but they have also used a Slovakian airline which also ran into to trouble a couple of months ago, with a Mayday call heard by passengers had to emergency land in France.] Are Monarch still leasing East European planes this year,[ as I am very worried now, especially being a nervous passenger and am due to fly with them to Portugal early October????]","I am Are Monarch still leasing East European planes this year,"," happy that Aurela are not supplying Monarch anaymore, but they have also used a Slovakian airline which also ran into to trouble a couple of months ago, with a Mayday call heard by passengers had to emergency land in France. as I am very worried now, especially being a nervous passenger and am due to fly with them to Portugal early October????",0,1,0,0,0,1,1
1,2,6816,2,We will be taking the train up to NYC from Philly and then the subway to JFK for a 5:30 PM Aer Lingus flight. I'm reading horror stories about the extra long lines for security caused by the sequester. How much earlier should we get to JFK? [Would 2 hours be enough or should we add an hour or two?],We will be taking the train up to NYC from Philly and then the subway to JFK for a 5:30 PM Aer Lingus flight. I'm reading horror stories about the extra long lines for security caused by the sequester. How much earlier should we get to JFK? ,Would 2 hours be enough or should we add an hour or two?,0,0,0,0,0,1,0
1,2,6818,2,"[Hello, ]Am flying on a US flight today and with my Aeroplan altitude status don't pay the checked luggage fees of the $25 , but for a flight I booked with Aeroplan in the Online Check In it comes up as wanting the fee [, is this normal ? Thanks]","Am flying on a US flight today and with my Aeroplan altitude status don't pay the checked luggage fees of the $25 , but for a flight I booked with Aeroplan in the Online Check In it comes up as wanting the fee ","Hello, , is this normal ? Thanks",1,0,0,0,1,1,0
1,2,6833,2,[Hi] Im flying out on gulf air soon from lhr-bah-bkk for the first time ive read and heard good and bad things about gulf has any1 travelled on this airline[ id like 2 hear of your experiences either good or bad thanks shane], Im flying out on gulf air soon from lhr-bah-bkk for the first time ive read and heard good and bad things about gulf has any1 travelled on this airline,Hi id like 2 hear of your experiences either good or bad thanks shane,1,0,0,0,1,1,0
1,2,6835,2,"[planning a holiday next year to europe.] flying into manchester and out from rome. cheapest airline by far is qatar, and wanted any opinions from fellow passengers about the airline. [any opinion would be appreciated.]"," flying into manchester and out from rome. cheapest airline by far is qatar, and wanted any opinions from fellow passengers about the airline. ",planning a holiday next year to europe.any opinion would be appreciated.,0,1,0,0,1,0,0
1,2,6838,2,[Hi] can anyone advise me on the best/cheapest option when wanting to purchase tickets for a flight from memphis to vegas next september. [We are staying in memphis for 3 nights & then moving on to vegas but BA who we are flying arent partners with other airlines that fly these routes & is very expensive doing the multi city way. Thank you for looking & appreciate any help.], can anyone advise me on the best/cheapest option when wanting to purchase tickets for a flight from memphis to vegas next september. ,HiWe are staying in memphis for 3 nights & then moving on to vegas but BA who we are flying arent partners with other airlines that fly these routes & is very expensive doing the multi city way. Thank you for looking & appreciate any help.,1,1,0,0,1,0,0
1,2,6830,2,"I have been away so have I missed something. I have just booked two FR flights (August and September) and all sectors had zero taxes showing a big savings on flights I booked last November for June departures. [I cannot believe it is a website costings error so is ]this a new policy of including taxes in the initial flight fee,at last, to meet EEC regulations? [Pricing now looks very very competitive.]","I have been away so have I missed something. I have just booked two FR flights (August and September) and all sectors had zero taxes showing a big savings on flights I booked last November for June departures. this a new policy of including taxes in the initial flight fee,at last, to meet EEC regulations? ",I cannot believe it is a website costings error so is Pricing now looks very very competitive.,0,0,0,0,0,1,0
1,2,6836,2,"[Hi all,] Has anyone flown with us airways from Glasgow via Philly lately. I would like to know if they used the planes that have the overhead tv screens on your own individual back seat tv.[ I know it is a 757 but according to seat guru their are 4 versions of this plane in the US airways fleet. Thanks]", Has anyone flown with us airways from Glasgow via Philly lately. I would like to know if they used the planes that have the overhead tv screens on your own individual back seat tv.,"Hi all, I know it is a 757 but according to seat guru their are 4 versions of this plane in the US airways fleet. Thanks",1,0,0,0,1,1,0
1,2,6869,2,I'm a tripadvisor reviewer. Where can I review my awful experience with TAM Airlines? [Thanks.],I'm a tripadvisor reviewer. Where can I review my awful experience with TAM Airlines? ,Thanks.,0,0,0,0,1,0,0
1,2,6850,2,"[Please : looking for advice/experiences with airlines offering reasonably-priced fares in a seating class higher than economy.] [Am claustrophobic and can't do longer flights in economy. Am traveling in late May/June 2010 --destination under consideration, but likely Zurich, Frankfurt, and am open to options, as will be taking the train around Europe an can do that from many starting points.. Thank you.]", ,"Please : looking for advice/experiences with airlines offering reasonably-priced fares in a seating class higher than economy.Am claustrophobic and can't do longer flights in economy. Am traveling in late May/June 2010 --destination under consideration, but likely Zurich, Frankfurt, and am open to options, as will be taking the train around Europe an can do that from many starting points.. Thank you.",0,1,0,0,1,1,0
1,2,6857,2,What is an originating flight? Flying from LHR to ORD and then from ORD to CMH (ORD is the connection). Which is the originating flight? [Sorry if this is a stupid question],What is an originating flight? Flying from LHR to ORD and then from ORD to CMH (ORD is the connection). Which is the originating flight? ,Sorry if this is a stupid question,0,0,0,0,0,1,0
1,2,6867,2,"[as it says really............on for the next week or so,] I just bagged a bargin Manchester to Las Vegas for £326!", I just bagged a bargin Manchester to Las Vegas for £326!,"as it says really............on for the next week or so,",0,0,0,0,0,1,0
1,2,6859,2,"[We are flying in just under two weeks and] I've been trying to find a way to cram the belongings of 4 people into 2 medium sized suitcases. :) I was able to do it with the use of compression bags, [but then I had a dreadful thought- ]will TSA open these to search them? [If they do I might have a problem, since I really doubt they would take the time to roll the air out of each bag again and pack them back up lol. So I might have to cave and pay for the third checked bag if that is the case. :/ Does anyone have experience with these?]"," I've been trying to find a way to cram the belongings of 4 people into 2 medium sized suitcases. :) I was able to do it with the use of compression bags, will TSA open these to search them? ","We are flying in just under two weeks andbut then I had a dreadful thought- If they do I might have a problem, since I really doubt they would take the time to roll the air out of each bag again and pack them back up lol. So I might have to cave and pay for the third checked bag if that is the case. :/ Does anyone have experience with these?",0,1,0,0,0,1,0
1,2,6847,2,"I am resident in the U.K. My sister who lives in Antigua wants to visit the U.K. I have found it is cheaper for me to book flights ""on line"" from here in the U.K. than it is for her to book from Antigua, is this legal and within ""airline"" rules.[ Can anyone out there advise me. I have phoned two of the major operators but their advise is ambiguous to say the least. Thanks in advance. J.M.B.]","I am resident in the U.K. My sister who lives in Antigua wants to visit the U.K. I have found it is cheaper for me to book flights ""on line"" from here in the U.K. than it is for her to book from Antigua, is this legal and within ""airline"" rules.", Can anyone out there advise me. I have phoned two of the major operators but their advise is ambiguous to say the least. Thanks in advance. J.M.B.,0,1,0,0,1,1,0
1,2,6871,2,[Possibly a very stupid question but] am I right to assume that if you have two passports you need a separate ESTA registered for each one?, am I right to assume that if you have two passports you need a separate ESTA registered for each one?,Possibly a very stupid question but,0,0,0,0,0,1,0
1,2,6876,2,"[Can anyone please advise which airline is better?] [I need to book flights from Manchester to Orlando. I have had a price from both airlines and there is not much difference so i am going to go with whichever is the better one.......trouble is ive never flown with either, can anyone help? Many thanks]", ,"Can anyone please advise which airline is better?I need to book flights from Manchester to Orlando. I have had a price from both airlines and there is not much difference so i am going to go with whichever is the better one.......trouble is ive never flown with either, can anyone help? Many thanks",0,1,0,0,1,1,0
1,2,6888,2,[Apologies if this has been asked before but I can't find a straight answer anywhere. ]I'm travelling to Sydney with Tiger at the end of the week and have 20kgs of checked in baggage booked. My question is can I take 2 suitcases [as what I'm travelling with is bulky but weighs nothing and won't fit in one suitcase. TIA],I'm travelling to Sydney with Tiger at the end of the week and have 20kgs of checked in baggage booked. My question is can I take 2 suitcases ,Apologies if this has been asked before but I can't find a straight answer anywhere. as what I'm travelling with is bulky but weighs nothing and won't fit in one suitcase. TIA,0,1,0,0,0,0,0
1,2,6895,2,[Dear Community I am travelling from UK to Chicago for a holiday and trying to plan a trip to Raleigh from Chicago. I know how to get good prices within Europe (through price comparison sites...etc) but not sure ]how to find the best air fare in US regional flights. [Travelling with a chilld. Appreciate any guide on this from US experts. Thanks],how to find the best air fare in US regional flights. ,Dear Community I am travelling from UK to Chicago for a holiday and trying to plan a trip to Raleigh from Chicago. I know how to get good prices within Europe (through price comparison sites...etc) but not sure Travelling with a chilld. Appreciate any guide on this from US experts. Thanks,1,1,0,0,1,1,0
1,2,6889,2,[Hi] Travelling by myself to Santiago from Sydney with Qantas. I have a choice of seat 5B by itself downstairs or row 14 upstairs on the exit. Any particular favourites [and has anyone flown the row 5 seats? All the reviews say they are both pretty good. Thinking of upper of the way over and 5B coming back], Travelling by myself to Santiago from Sydney with Qantas. I have a choice of seat 5B by itself downstairs or row 14 upstairs on the exit. Any particular favourites ,Hiand has anyone flown the row 5 seats? All the reviews say they are both pretty good. Thinking of upper of the way over and 5B coming back,1,1,0,0,0,1,0
1,2,6894,2,"[Twice recently I have flown American Airlines to the USA, out of Heathrow. The first occasion was a business trip. ]My colleague and I, both ladies of mature years, were interviewed before checking in and asked to prove that we were on a business trip by showing our diary appointments. [Worse was to come, when, a couple of weeks later I had to go back to the USA because my very dear sister-in-law had died suddenly, Security question: ""What did she die of?"" A really unnecessary and insensitive question. When I said, ""How is that relevant?"" she merely shrugged and said I had to tell her. Back to British Airways for me!]","My colleague and I, both ladies of mature years, were interviewed before checking in and asked to prove that we were on a business trip by showing our diary appointments. ","Twice recently I have flown American Airlines to the USA, out of Heathrow. The first occasion was a business trip. Worse was to come, when, a couple of weeks later I had to go back to the USA because my very dear sister-in-law had died suddenly, Security question: ""What did she die of?"" A really unnecessary and insensitive question. When I said, ""How is that relevant?"" she merely shrugged and said I had to tell her. Back to British Airways for me!",0,1,0,1,0,0,0
1,2,6976,2,"[Hi ]We are flying from the north terminal and are undecided as to wether to stay at the sofitel and have the luxury of being able to walk into the airport, or at the best western.[ Accoring to the web site ]Sofitel move your car to a secure car park, [Does anybody have any experience of this, as we are nervous about people moving our car]","We are flying from the north terminal and are undecided as to wether to stay at the sofitel and have the luxury of being able to walk into the airport, or at the best western.Sofitel move your car to a secure car park, ","Hi  Accoring to the web site Does anybody have any experience of this, as we are nervous about people moving our car",1,1,0,0,0,1,0
1,2,6907,2,"[The bottom line on Delta Coach:] DON'T FLY DELTA COACH UNLESS IT IS A NEW 767. [Delta's other planes are configured with so little seat room, leg room, etc. (i.e., pitch) that they are like CROWDED CATTLE CARS. The airline should be ashamed to even put people on those planes, but clearly Delta does not care one iota about its passengers' comfort, even for long flights. I made the mistake on a recent HNL to LAX flight of flying Delta coach on a 757; never again! So check before you book, and if it's a newer 767, the plane should be ok (better pitch, personal entertainment unit, etc.) You can ckeck pitch and seat specs at seatguru.com.]", DON'T FLY DELTA COACH UNLESS IT IS A NEW 767. ,"The bottom line on Delta Coach:Delta's other planes are configured with so little seat room, leg room, etc. (i.e., pitch) that they are like CROWDED CATTLE CARS. The airline should be ashamed to even put people on those planes, but clearly Delta does not care one iota about its passengers' comfort, even for long flights. I made the mistake on a recent HNL to LAX flight of flying Delta coach on a 757; never again! So check before you book, and if it's a newer 767, the plane should be ok (better pitch, personal entertainment unit, etc.) You can ckeck pitch and seat specs at seatguru.com.",0,0,0,1,0,0,0
1,2,6909,2,"I just wanted to post how we had an absolutely wonderful experience traveling on Westjet recently [(Toronto to Las Vegas return). From the counter staff at the airports, to the crew on the plane, everyone was very pleasant and professional. We will travel Westjet whenever we can in the future - they have definitely earned my business. ktown]",I just wanted to post how we had an absolutely wonderful experience traveling on Westjet recently ,"(Toronto to Las Vegas return). From the counter staff at the airports, to the crew on the plane, everyone was very pleasant and professional. We will travel Westjet whenever we can in the future - they have definitely earned my business. ktown",0,1,0,0,0,0,0
1,2,6921,2,"I will be going to Christvhurch in late March 2011, I am travelling by MH from Penang to Kuala Lumpur before changing my flight to EK., [which will take me to Melbourne.] In Melbourne I will take another EK flight to Auckland before boarding Air New Zealand to my final destination at Christchurch. Will MH check-in my bag directly to Christchurch or do I need to recheck-in at Auckland. [My MH & EK flights are on the same ticket while my NZ flight is on a separate flight. Thanks]","I will be going to Christvhurch in late March 2011, I am travelling by MH from Penang to Kuala Lumpur before changing my flight to EK.,  In Melbourne I will take another EK flight to Auckland before boarding Air New Zealand to my final destination at Christchurch. Will MH check-in my bag directly to Christchurch or do I need to recheck-in at Auckland. ",which will take me to Melbourne.My MH & EK flights are on the same ticket while my NZ flight is on a separate flight. Thanks,0,1,0,0,1,0,0
1,2,6938,2,"Has anyone had experience with either the KLM or Platinum lounges at Terminal 3. [I've been in many lounges around the world, some much better than others and I'd be interested in comments before I spend $25-35. Thanks]",Has anyone had experience with either the KLM or Platinum lounges at Terminal 3. ,"I've been in many lounges around the world, some much better than others and I'd be interested in comments before I spend $25-35. Thanks",0,1,0,0,1,0,0
1,2,6929,2,Does this mean I can't use my DL to get onboard plane? Domestic flight within US. I do have a passport but my airline ticket only has my first/last name on it... not my maiden name. [(passport has first/maiden/last) I never had that on my DL before... must be something new.],Does this mean I can't use my DL to get onboard plane? Domestic flight within US. I do have a passport but my airline ticket only has my first/last name on it... not my maiden name. ,(passport has first/maiden/last) I never had that on my DL before... must be something new.,0,1,0,0,0,0,0
1,2,6935,2,"I have a friend with a Canadian passport who will be coming to the UK in the next couple of weeks. We will then fly together to Barcelona with Monarch airlines. When checking in online, it says that the passengers must have a valid European passport. Does this mean that my friend will not be able to travel?[ I'm absolutely panicking!]","I have a friend with a Canadian passport who will be coming to the UK in the next couple of weeks. We will then fly together to Barcelona with Monarch airlines. When checking in online, it says that the passengers must have a valid European passport. Does this mean that my friend will not be able to travel?", I'm absolutely panicking!,0,0,0,0,0,0,1
1,2,6930,2,"Does anyone know whether wine boxes are available in the Terminal 2 duty free, [please?]","Does anyone know whether wine boxes are available in the Terminal 2 duty free, ",please?,0,0,0,0,0,1,0
1,2,6944,2,[Hi ]could someone please advice me on what company to use for multi city flights Itinery below 6th Sept (outbound) 2 adults econemy class Any London Airport - San Francisco 20th Sept (inbound) 2 adults econemy class Vegas - Any London Airport [We are trying to get a good deal so we have more money to play with for hotels any advice would be much appriciated fran],could someone please advice me on what company to use for multi city flights Itinery below 6th Sept (outbound) 2 adults econemy class Any London Airport - San Francisco 20th Sept (inbound) 2 adults econemy class Vegas - Any London Airport ,Hi We are trying to get a good deal so we have more money to play with for hotels any advice would be much appriciated fran,1,1,0,0,1,0,0
1,2,7049,2,"I thought you might like to read the recent interview I had with Matt Daimer, the founder of SeatGuru. [travel-rants.com/2008/… Let' me know what you think Darren :)]","I thought you might like to read the recent interview I had with Matt Daimer, the founder of SeatGuru. ",travel-rants.com/2008/… Let' me know what you think Darren :),0,0,0,0,0,1,0
1,2,6949,2,"[Hi all! ]I am just curious as to what time I should arrive at the airport! [This will be the first time I am traveling out of the country.] My flight is 9:15am on a Saturday in March from MSP to Zihuatanejo, MX nonstop via Delta airlines! [Thanks!]","I am just curious as to what time I should arrive at the airport!  My flight is 9:15am on a Saturday in March from MSP to Zihuatanejo, MX nonstop via Delta airlines! ",Hi all! This will be the first time I am traveling out of the country.Thanks!,1,1,0,0,1,0,0
1,2,7050,2,"Is 1.5 hours sufficient time to clear customs and make it to a connecting flight in SLC? [The flight from Paris CDG arrives at SLC at 1:30pm and departs at 2:55pm. I know this is tight, but is it feasible?]",Is 1.5 hours sufficient time to clear customs and make it to a connecting flight in SLC? ,"The flight from Paris CDG arrives at SLC at 1:30pm and departs at 2:55pm. I know this is tight, but is it feasible?",0,0,0,0,0,1,0
1,2,6948,2,"[We have been stranded in O'Hare for over three hours waiting for a connecting flight, and customer service has been completely in informative about when a plane will be available. We decided to switch to a flight that appears to be on the ground and will depart in an hour...over 4 hours after our original flight, causing us to miss a $200 event this evening. In addition, United Airlines staff can't tell us where our bags are or if they will make it to our final destination ]What is the best way to get a response from United Airlines?",What is the best way to get a response from United Airlines?,"We have been stranded in O'Hare for over three hours waiting for a connecting flight, and customer service has been completely in informative about when a plane will be available. We decided to switch to a flight that appears to be on the ground and will depart in an hour...over 4 hours after our original flight, causing us to miss a $200 event this evening. In addition, United Airlines staff can't tell us where our bags are or if they will make it to our final destination ",0,1,0,1,0,0,0
1,2,6947,2,I recently took a flight to tenerife with Monarch from Gatwick. We booked legroom seats 3A and 3B their and the same seats to come back on. [Flights out were fine but ]the flight back was not as our airplane was changed to a three three three configuration so our seats which were still 3A and 3B were so small [in width we could only just sit in them and ]when our meal was brought round we could not put the tables down to eat our meals as the tables were in the armrests hence the reason the seats were not very wide. [When i mentioned this to the airhostess she just told me to sit up! Is this right?] [Should we not have been advised of the change of plane and also given either better seats (if there were any) or a refund on our flight?],I recently took a flight to tenerife with Monarch from Gatwick. We booked legroom seats 3A and 3B their and the same seats to come back on. the flight back was not as our airplane was changed to a three three three configuration so our seats which were still 3A and 3B were so small when our meal was brought round we could not put the tables down to eat our meals as the tables were in the armrests hence the reason the seats were not very wide.  ,Flights out were fine but in width we could only just sit in them and When i mentioned this to the airhostess she just told me to sit up! Is this right?Should we not have been advised of the change of plane and also given either better seats (if there were any) or a refund on our flight?,0,1,0,0,0,1,0
1,2,6957,2,"Hello, I've been recommended to show the TA Air Travel forum my topic I created in the Barcelona forum, so I'm doing it. [I didn't know this forum really existed, so I believe I might get a better answer here perhaps. You can find the topic below. tripadvisor.com/…23145766 Thank you! Edited: 11:50 pm, December 05, 2009]","Hello, I've been recommended to show the TA Air Travel forum my topic I created in the Barcelona forum, so I'm doing it. ","I didn't know this forum really existed, so I believe I might get a better answer here perhaps. You can find the topic below. tripadvisor.com/…23145766 Thank you! Edited: 11:50 pm, December 05, 2009",0,1,0,0,1,1,0
1,2,6963,2,[I have a question so ]my canadian fiance had already came to vist over a bridge to america and now we want to fly from michigan to flordia by plane. [now becuse he's already crossed into america ]dose he have to go though us customs agin when we fly to flordia?,my canadian fiance had already came to vist over a bridge to america and now we want to fly from michigan to flordia by plane. dose he have to go though us customs agin when we fly to flordia?,I have a question so now becuse he's already crossed into america ,0,1,0,0,0,1,0
1,2,6969,2,"[Hello everyone ]I have an upcoming flight that is from LAS - PHX - ORD - MAN. The PHX-ORD-MAN segment is with American Airlines but the initial LAS-PHX is on US Airways. I'm just wondering what will happen to our baggage. It's all on the same ticket so I'm presuming its tagged all the way through to MAN? [We have just a 45 min connection time between landing in PHX and getting the AA flight to ORD, and so we're not sure if we have to collect our baggage from the carousel and drop it somewhere or if it will be transferred for us so we don't have to worry about it after checking in at LAS, Anyone with experience/knowledge of this can help ease our minds? Thanks!]",I have an upcoming flight that is from LAS - PHX - ORD - MAN. The PHX-ORD-MAN segment is with American Airlines but the initial LAS-PHX is on US Airways. I'm just wondering what will happen to our baggage. It's all on the same ticket so I'm presuming its tagged all the way through to MAN? ,"Hello everyone We have just a 45 min connection time between landing in PHX and getting the AA flight to ORD, and so we're not sure if we have to collect our baggage from the carousel and drop it somewhere or if it will be transferred for us so we don't have to worry about it after checking in at LAS, Anyone with experience/knowledge of this can help ease our minds? Thanks!",1,1,0,0,1,1,0
1,2,6968,2,[Hello All! I am trying to find an affordable holiday to take over Christmas/New Years break as I am going to be on forced annual leave due to business closure. I have found the following advertisements for the US but I am unsure if the business 'Main Front Travel' is legitimate or not -] [http://mainfronttravel.com.au/tours/page/2/ gumtree.com.au/s-ad/…1064820598 …locanto.com.au/ID_365854211/Return-Flights-… https:/…timeline Has anyone on here ever booked anything through this travel agent before? Please share your experience as I am having trouble finding anything on them and I am already down $100 from trying to book flights that got cancelled on me and the exchange rate changed by the time they refunded me :( Thanks :)], ,Hello All! I am trying to find an affordable holiday to take over Christmas/New Years break as I am going to be on forced annual leave due to business closure. I have found the following advertisements for the US but I am unsure if the business 'Main Front Travel' is legitimate or not -http://mainfronttravel.com.au/tours/page/2/ gumtree.com.au/s-ad/…1064820598 …locanto.com.au/ID_365854211/Return-Flights-… https:/…timeline Has anyone on here ever booked anything through this travel agent before? Please share your experience as I am having trouble finding anything on them and I am already down $100 from trying to book flights that got cancelled on me and the exchange rate changed by the time they refunded me :( Thanks :),1,1,0,0,1,0,0
1,2,6984,2,"[Hi, I have travelled twice with Cathay Pacific, Sydney to Rome to Catania in the last 2 years and every time I get my bags back I have a white cable tie on the zip with 'HK' on it. ]This time around when I picked my bag from lost and found at Catania, I also had a dogana tag on it. My bag was supposed to be checked through to the Catania,[and it was always going to go through the secure dogana area where it would be scanned, ]but the bag went missing in Rome so I was not with the bag when it was scanned. My question is did customs open my bag at both airports? [Everything in the bag was a mess this time round, but I'm not sure if this was because of the way it was handled. Some loose tea boxes opened, though package within undamaged.]","This time around when I picked my bag from lost and found at Catania, I also had a dogana tag on it. My bag was supposed to be checked through to the Catania,but the bag went missing in Rome so I was not with the bag when it was scanned. My question is did customs open my bag at both airports? ","Hi, I have travelled twice with Cathay Pacific, Sydney to Rome to Catania in the last 2 years and every time I get my bags back I have a white cable tie on the zip with 'HK' on it. and it was always going to go through the secure dogana area where it would be scanned, Everything in the bag was a mess this time round, but I'm not sure if this was because of the way it was handled. Some loose tea boxes opened, though package within undamaged.",1,1,0,1,0,0,0
1,2,6985,2,"I'm travelling to Sydney, stopping at Duabi for 3 hours. I need to take my 2 inhalers with me, [i've got such a mixed message from online. Half saying I don't need a prescription and the other saying i do. They're still in the boxes as they're unopened which has my name, date of issue and the doctors surgery, address etc. ]Is that suitable for security checks in both Dubai and Sydney. [When I've traveled to Europe I've never needed one and I've never even had them in the boxes. But I've never done long haul or that strict of security. Thanks.]","I'm travelling to Sydney, stopping at Duabi for 3 hours. I need to take my 2 inhalers with me, Is that suitable for security checks in both Dubai and Sydney. ","i've got such a mixed message from online. Half saying I don't need a prescription and the other saying i do. They're still in the boxes as they're unopened which has my name, date of issue and the doctors surgery, address etc. When I've traveled to Europe I've never needed one and I've never even had them in the boxes. But I've never done long haul or that strict of security. Thanks.",0,1,0,0,1,0,0
1,2,6986,2,"[I just booked a flight on American Airlines to Tokyo and when I saw the break down of my fare,] I learned that $271 of that fare were for Taxes and Carrier Imposed Fees. Can someone please explain to me what Taxes and Carrier Imposed fees are and why I'm paying so much? [From the research I've done online, these fees have typically applied only through British Airways and Iberia. Why am I being charged this on an AA flight?]", I learned that $271 of that fare were for Taxes and Carrier Imposed Fees. Can someone please explain to me what Taxes and Carrier Imposed fees are and why I'm paying so much? ,"I just booked a flight on American Airlines to Tokyo and when I saw the break down of my fare,From the research I've done online, these fees have typically applied only through British Airways and Iberia. Why am I being charged this on an AA flight?",0,1,0,0,0,1,0
1,2,6989,2,"I am booking a flight to London from Minneapolis. [We booked our leg from MSP to ]KEF [which gets in at 6:30 am, but we are trying to decide which flight to book] to London. [We want to allow for enough time to go through passport check and go back through security. There is a 10:15am flight to London, an 11am flight, and a 4:10.] If we book the 11am flight, is that enough time to change airlines?","I am booking a flight to London from Minneapolis. KEF  to London.  If we book the 11am flight, is that enough time to change airlines?","We booked our leg from MSP to which gets in at 6:30 am, but we are trying to decide which flight to bookWe want to allow for enough time to go through passport check and go back through security. There is a 10:15am flight to London, an 11am flight, and a 4:10.",0,0,0,0,0,1,0
1,2,7002,2,"""It is also true that a carrier *can* DB a passenger at ANY point they choose to do, regardless if a paper (or electronic) boarding pass has been printed and/or given to the passenger, OR even if they've already boarded the aircraft..""[ Dear GopiB, the topic was closed before i could thanks you for the useful information...and seek one more clarification How do you know ]""it is true"" that a carrier can Deny Boarding to a passenger at any point is there a rule you have read somewhere ? [can you share.]","""It is also true that a carrier *can* DB a passenger at ANY point they choose to do, regardless if a paper (or electronic) boarding pass has been printed and/or given to the passenger, OR even if they've already boarded the aircraft..""""it is true"" that a carrier can Deny Boarding to a passenger at any point is there a rule you have read somewhere ? "," Dear GopiB, the topic was closed before i could thanks you for the useful information...and seek one more clarification How do you know can you share.",0,0,0,0,0,1,0
1,2,7005,2,"[Anybody can explain this: Europe-Mexico (Round trip) is 50% cheaper than same flight, but trip starting in Mexico. This applies to all major airlines. (example MEX-MUC vs MUC-MEX)] Since my trip starts in Mexico, I pay 50% more to visit my family in Europe than they pay to fly to visit me! [Any way to avoid this madness? (I have tried VPN tricks but prices were the same) Edited: 11:38 am, December 18, 2015]"," Since my trip starts in Mexico, I pay 50% more to visit my family in Europe than they pay to fly to visit me! ","Anybody can explain this: Europe-Mexico (Round trip) is 50% cheaper than same flight, but trip starting in Mexico. This applies to all major airlines. (example MEX-MUC vs MUC-MEX)Any way to avoid this madness? (I have tried VPN tricks but prices were the same) Edited: 11:38 am, December 18, 2015",0,0,0,0,0,1,0
1,2,7020,2,"[I have booked a cruise to start on December 7, 2013 from San Juan. ]I am looking at airfare from Atlanta, [and it's very expensive through major carriers like Delta, AA and even Air Tran. The only discounter that offers periodic sale is Spirit, but it doesn't fly nonstop, and it's connection flight from Atlanta arrives too late] to San Juan [to make it to the port.] [Any suggestions from expert travelers here? TIA, Jane]","I am looking at airfare from Atlanta,  to San Juan  ","I have booked a cruise to start on December 7, 2013 from San Juan. and it's very expensive through major carriers like Delta, AA and even Air Tran. The only discounter that offers periodic sale is Spirit, but it doesn't fly nonstop, and it's connection flight from Atlanta arrives too lateto make it to the port.Any suggestions from expert travelers here? TIA, Jane",0,1,0,0,0,0,0
1,2,7023,2,[Hi] I have booked a holiday to Majorca through TR flying with monarch from London Gatwick on 22nd June 14[ and ]I have noticed I haven't had any info on API however I rang TR [and they said it does not need to be done until check in but ]the lady said she would input the details for me and my friend. [I then rang monarch the next day to confirm this had been done even though they said it wasn't compulsory.] When the lady at monarch checked details a few things were put through wrong like passport number etc so she amended it. However if It was to be wrong and we got to gatwick to check in would they stop us flying as its been submitted or would they just amend it at check in for us to the correct details?, I have booked a holiday to Majorca through TR flying with monarch from London Gatwick on 22nd June 14I have noticed I haven't had any info on API however I rang TR the lady said she would input the details for me and my friend.  When the lady at monarch checked details a few things were put through wrong like passport number etc so she amended it. However if It was to be wrong and we got to gatwick to check in would they stop us flying as its been submitted or would they just amend it at check in for us to the correct details?,Hi and and they said it does not need to be done until check in but I then rang monarch the next day to confirm this had been done even though they said it wasn't compulsory.,1,1,0,0,0,1,0
1,2,7011,2,"I rebooked flights with credit i have with a major us airline. i called my ""local"" number and got thru to their call center in the Us- no prblem, booked the flights...but i stillhavent got my confirmation email. [The airline call center staff member said the information would be sent to thei London office and they would confirm/.send out confirmation.] It is appearing on ""my account"" when I put in my confirmation number on their website, but as yet I have no eticket. Why would it be taking so long.[ Am worried. Plus, when i call, i only ever get thru to the US call center. Whats ur opinion, please?]","I rebooked flights with credit i have with a major us airline. i called my ""local"" number and got thru to their call center in the Us- no prblem, booked the flights...but i stillhavent got my confirmation email.  It is appearing on ""my account"" when I put in my confirmation number on their website, but as yet I have no eticket. Why would it be taking so long.","The airline call center staff member said the information would be sent to thei London office and they would confirm/.send out confirmation. Am worried. Plus, when i call, i only ever get thru to the US call center. Whats ur opinion, please?",0,1,0,0,0,1,1
1,2,7013,2,"[I booked a bargain flight round trip from Wash. DC to Fort Lauderdale and then found I could not take the trip. Being a responsible person,] I cancelled online. When I got a preboarding e-mail which looked like I hadn't cancelled, I called Spirit. I was told that if I cancelled [(it looked like the cancellation didn't take)] I would owe the difference between my fare and $110, but if I just don't show up and forfeit, I owe nothing. [Huh? I pointed out that they could rebook my seat if I cancelled, but was advised to just not show up. What a way to run an airline!!!!!!!!!!!!]"," I cancelled online. When I got a preboarding e-mail which looked like I hadn't cancelled, I called Spirit. I was told that if I cancelled  I would owe the difference between my fare and $110, but if I just don't show up and forfeit, I owe nothing. ","I booked a bargain flight round trip from Wash. DC to Fort Lauderdale and then found I could not take the trip. Being a responsible person,(it looked like the cancellation didn't take)Huh? I pointed out that they could rebook my seat if I cancelled, but was advised to just not show up. What a way to run an airline!!!!!!!!!!!!",0,1,0,1,0,0,0
1,2,7008,2,[Can you help ]what are my sons rights he just had his easyjet flight cancelled from bristol to nantes with 2 hours to go. Alternative flight offered at 5 times the original cost and compensation offered at reduced rate. [Can they do this and have any other people suffered same fate?],what are my sons rights he just had his easyjet flight cancelled from bristol to nantes with 2 hours to go. Alternative flight offered at 5 times the original cost and compensation offered at reduced rate. ,Can you help Can they do this and have any other people suffered same fate?,0,0,0,0,0,1,0
1,2,7014,2,"[I have just started planning/costing a multi-city visit, (to Istanbul and then London, England).] i was surprised to find the best fare from British Airways for everything, [(i had been doing a patchwork of different airlines) but then remembered there were strike issues. after a quick google search, the strike issues with BA dont seemed to be resolved, so my question would be ]what are the chances if i book this great fare, paying the price if they go on strike in October when I'm on holiday?"," i was surprised to find the best fare from British Airways for everything, what are the chances if i book this great fare, paying the price if they go on strike in October when I'm on holiday?","I have just started planning/costing a multi-city visit, (to Istanbul and then London, England).(i had been doing a patchwork of different airlines) but then remembered there were strike issues. after a quick google search, the strike issues with BA dont seemed to be resolved, so my question would be ",0,1,0,0,0,0,0
1,2,7016,2,"Any suggestion on where to find the best rates on travel to Orlando from Seattle? We are leaving Oct. 27[ Thanks, Bob H.]",Any suggestion on where to find the best rates on travel to Orlando from Seattle? We are leaving Oct. 27," Thanks, Bob H.",0,0,0,0,1,0,0
1,2,7032,2,On 747-400 where is the personel IFE situated for seats next to the exit doors? [I see that the tray tables are in the armrests but no mention on the IFE.],On 747-400 where is the personel IFE situated for seats next to the exit doors? ,I see that the tray tables are in the armrests but no mention on the IFE.,0,0,0,0,0,1,0
1,2,7047,2,Whycant l book a holiday for 2018. Just returned from a holiday and want too book another [and save up!] T C tells me l cant not this far in advance!!!![ Can anyone help.... or give me advice on company l can book with. Its a expensive holiday hence why need to know price so can save!!! Is this normal... practice for travel agents. Thanks in advance],Whycant l book a holiday for 2018. Just returned from a holiday and want too book another  T C tells me l cant not this far in advance!!!!,and save up! Can anyone help.... or give me advice on company l can book with. Its a expensive holiday hence why need to know price so can save!!! Is this normal... practice for travel agents. Thanks in advance,0,1,0,0,1,0,0
1,2,7029,2,[Hi just ]been looking on the va website to book seats ive theres 2 icons what im bot sure on its a icon what has 2 z'a ao im assuming its something to do with sleeping ?[ But not sure . Just wondering what they are for selecting seats],been looking on the va website to book seats ive theres 2 icons what im bot sure on its a icon what has 2 z'a ao im assuming its something to do with sleeping ?,Hi just  But not sure . Just wondering what they are for selecting seats,1,0,0,0,0,1,0
1,2,7045,2,"Malaysian airline services has deteriorated to a level that is not acceptable. [Tasteless food, narrow seats, suitable for size 0 person, you can't move in your seats without banging your elbow with the passenger next to you, very little leg space, on top of that rude behaviour by the cabin crew, that was my recent experience. ]Anyone else have similar experience on Malaysian airlines?[ I for one will never fly on that airline ever again]",Malaysian airline services has deteriorated to a level that is not acceptable. Anyone else have similar experience on Malaysian airlines?,"Tasteless food, narrow seats, suitable for size 0 person, you can't move in your seats without banging your elbow with the passenger next to you, very little leg space, on top of that rude behaviour by the cabin crew, that was my recent experience.  I for one will never fly on that airline ever again",0,0,0,1,0,0,0
1,2,7036,2,We are leaving London Heathrow for Dubai on Emirates [at 2040hr (8.40PM)] but would like to check our bags in earlier in the day. [This is so we can do a bit more sightseeing before we leave the UK. Does anyone know ]how long before a flight you can check in luggage on Emirates at LHR Terminal 3?,We are leaving London Heathrow for Dubai on Emirates  but would like to check our bags in earlier in the day. how long before a flight you can check in luggage on Emirates at LHR Terminal 3?,at 2040hr (8.40PM)This is so we can do a bit more sightseeing before we leave the UK. Does anyone know ,0,1,0,0,0,1,0
1,2,7025,2,[Hi all - I'm kind of new to air travel and I would appreciate anyone's advice.] I am flying into Dulles from Heathrow with a 1.5hr layover to connect to NYC. I'm worried that may not be enough time but I'm a US citizen and I'm not checking any luggage [so I'm hoping that will speed up the process. Thoughts?], I am flying into Dulles from Heathrow with a 1.5hr layover to connect to NYC. I'm worried that may not be enough time but I'm a US citizen and I'm not checking any luggage ,Hi all - I'm kind of new to air travel and I would appreciate anyone's advice.so I'm hoping that will speed up the process. Thoughts?,1,1,0,0,0,1,0
1,2,7041,2,"Flying Spokane-Portland-LAX-Sydney on one Qantas ticket. Looks like bags should be interlined (though I have to clear customs with them in LAX), but what are the fees? [QF has 2 free bags, but AS charges something like $20 per bag for domestic flights and ""Through January 2013 customers making international connections to other airlines within twelve hours of arriving in the connection city, may follow the baggage allowance and weight restrictions of the international airline if there is a baggage agreement in place"" Anyone know if that clause still applies? Will the fees apply or not?]","Flying Spokane-Portland-LAX-Sydney on one Qantas ticket. Looks like bags should be interlined (though I have to clear customs with them in LAX), but what are the fees? ","QF has 2 free bags, but AS charges something like $20 per bag for domestic flights and ""Through January 2013 customers making international connections to other airlines within twelve hours of arriving in the connection city, may follow the baggage allowance and weight restrictions of the international airline if there is a baggage agreement in place"" Anyone know if that clause still applies? Will the fees apply or not?",0,1,0,0,0,1,0
1,2,7059,2,[Hi ]We are flying with our baby on Ryanair. You can take a buggy to the plane stairs. However we have a buggy that the carseat attaches to. Can we take this as one item to the plane stairs or would they make us take it apart and check in the car seat? [Thanks],We are flying with our baby on Ryanair. You can take a buggy to the plane stairs. However we have a buggy that the carseat attaches to. Can we take this as one item to the plane stairs or would they make us take it apart and check in the car seat? ,Hi Thanks,1,0,0,0,1,0,0
1,2,7060,2,[I believe that a 2nd bag is allowed in addition to a carryon. ]What is the permitted dimensions of the 2nd bag. [Can't find any info on this on their website. Thanks.],What is the permitted dimensions of the 2nd bag. ,I believe that a 2nd bag is allowed in addition to a carryon. Can't find any info on this on their website. Thanks.,0,1,0,0,1,1,0
1,2,7072,2,"Today I received a nice mail telling me my flight from London with Icelandexpress is cancelled and they offer me an earlier flight the same day. [Just asking to confirm it without any other options. ]I can not make it due to my first incoming flight. Next available flight is next day. How can I make them provide me with a hotel? [I have no experience in this kind of actions. help me, please Icelandexpress is famous for being nonresponsive....]",Today I received a nice mail telling me my flight from London with Icelandexpress is cancelled and they offer me an earlier flight the same day. I can not make it due to my first incoming flight. Next available flight is next day. How can I make them provide me with a hotel? ,"Just asking to confirm it without any other options. I have no experience in this kind of actions. help me, please Icelandexpress is famous for being nonresponsive....",0,1,0,0,0,0,0
1,2,7097,2,[Tried contacting the airline but to no avail anyone have any knowledge of which aircraft will be used as they have utilised an all economy cabin and i aint a happy bunny after paying for an upgrade. ]I have a 2nd hand message that they are pulling in an Airbus 330 300 from their Scandinavian operations.[Any one throw any light on it.],I have a 2nd hand message that they are pulling in an Airbus 330 300 from their Scandinavian operations.,Tried contacting the airline but to no avail anyone have any knowledge of which aircraft will be used as they have utilised an all economy cabin and i aint a happy bunny after paying for an upgrade. Any one throw any light on it.,0,1,0,0,0,1,0
1,2,7067,2,"We will be flying from Las Vegas to Cancun via Dallas and have two options. Option one arrives at Dallas at 10.46am and departs at 11.50am, so just over an hour of stopover. The second option arrives in Dallas at 10.46am and departs at 1.45pm so just over 3 hours of stopover. My preference is obviously for the shorter option to be in Mexico earlier but is this enough time? We are UK passport holders but will have been in Las Vegas for 4 days prior so assume we will have already cleared immigration [and won’t have to do this again.]","We will be flying from Las Vegas to Cancun via Dallas and have two options. Option one arrives at Dallas at 10.46am and departs at 11.50am, so just over an hour of stopover. The second option arrives in Dallas at 10.46am and departs at 1.45pm so just over 3 hours of stopover. My preference is obviously for the shorter option to be in Mexico earlier but is this enough time? We are UK passport holders but will have been in Las Vegas for 4 days prior so assume we will have already cleared immigration ",and won’t have to do this again.,0,0,0,0,0,1,0
1,2,7069,2,"It's rather a good news / bad news scenario for those using LHR and LGW for connecting flights. Let us hope the robust security screening processes come into place sooner rather than later. [britishairways.com/travel/… www.heathrowairport.com - see the Quick Links on the left of the page, with Cabin Baggage latest the first item listed (url is too long to post)]",It's rather a good news / bad news scenario for those using LHR and LGW for connecting flights. Let us hope the robust security screening processes come into place sooner rather than later. ,"britishairways.com/travel/… www.heathrowairport.com - see the Quick Links on the left of the page, with Cabin Baggage latest the first item listed (url is too long to post)",0,0,0,0,0,1,0
1,2,7071,2,What is the best way or deal to get from Buffalo NY to Fairbanks AL then return to Buffalo from Vancuver? [Any suggestions would help...],What is the best way or deal to get from Buffalo NY to Fairbanks AL then return to Buffalo from Vancuver? ,Any suggestions would help...,0,0,0,0,1,0,0
1,2,7053,2,[I have booked a vacation package to Dominican Republic through Cheap Caribbean. Flying from Boston.Booking on line ]I put my first name where the last should be and vise versa.American Airlines says they can not change the name but can send a note along with ticket.Cheap Caribbean says the same but can not guarantee boarding.[My option is to buy another ticket at full fare or take a chance that they will board me.My ticket name matches my passport but backwards.Any ideas?],I put my first name where the last should be and vise versa.American Airlines says they can not change the name but can send a note along with ticket.Cheap Caribbean says the same but can not guarantee boarding.,I have booked a vacation package to Dominican Republic through Cheap Caribbean. Flying from Boston.Booking on line My option is to buy another ticket at full fare or take a chance that they will board me.My ticket name matches my passport but backwards.Any ideas?,0,1,0,0,0,1,0
1,2,7063,2,"[I'm confused,] we flew from Gatwick to Sanford with Thomas Cook about 5 years ago. And I was told only a couple of months ago by their customer service line that they don't fly from Gatwick any more. [Just read a post on the Disney forum someone's just flown with them from Gatwick!] Did they stop for a while?", we flew from Gatwick to Sanford with Thomas Cook about 5 years ago. And I was told only a couple of months ago by their customer service line that they don't fly from Gatwick any more.  Did they stop for a while?,"I'm confused,Just read a post on the Disney forum someone's just flown with them from Gatwick!",0,0,0,0,0,1,1
1,2,7051,2,"[Just a few words,, was due to fly home with easyjet on the 16/04/10 from malta to newcastle, but] with the ash cloud the flight was canceled. Easyjet put us up in a five star hotel on a full board basis free of charge for a week [whille we waited for a flight home, we were well looked after and am pleased that we used them,, this was my first time traveling with easyjet, but it wont be the last,, thank you . The Buckster]", with the ash cloud the flight was canceled. Easyjet put us up in a five star hotel on a full board basis free of charge for a week ,"Just a few words,, was due to fly home with easyjet on the 16/04/10 from malta to newcastle, butwhille we waited for a flight home, we were well looked after and am pleased that we used them,, this was my first time traveling with easyjet, but it wont be the last,, thank you . The Buckster",0,1,0,0,1,0,0
1,2,7090,2,[I know it's available on the a380 but] does anyone who's been on a 777 know if its available on there?, does anyone who's been on a 777 know if its available on there?,I know it's available on the a380 but,0,1,0,0,0,0,0
1,2,7095,2,"[Hi, ]I am travelling from Newark with BA in CW class. I'm wondering if they have champagne in this lounge at Newark Airport [as I've read two reviews, albeit more than a year old, that says no champagne was on offer.]",I am travelling from Newark with BA in CW class. I'm wondering if they have champagne in this lounge at Newark Airport ,"Hi, as I've read two reviews, albeit more than a year old, that says no champagne was on offer.",1,1,0,0,0,0,0
1,2,7137,2,"[I´m leaving tomorrow from Buenos Aires to Paris, then I´ll travel to London and back to Paris to return to Buenos Aires. ]When departing from Buenos Aires I have to pay a u$s 18 airport fee. Will I have to pay an airport fee at CDG and Heathrow as well? [Thanks!]",When departing from Buenos Aires I have to pay a u$s 18 airport fee. Will I have to pay an airport fee at CDG and Heathrow as well? ,"I´m leaving tomorrow from Buenos Aires to Paris, then I´ll travel to London and back to Paris to return to Buenos Aires. Thanks!",0,1,0,0,1,0,0
1,2,7087,2,"I'm looking to come to LA along with a few days in Vegas in July but can't find a flight for under $2000 return other than with Air Pacific, [I'm very flexi with dates and was getting frustrated with prices so did some searching and nearly every day in July I could get a Lax to Sydney return flight with Qantas or Delta for $1100 - $1400.] Can anyone explain the huge difference[, surely it can't be taxes etc as you complete the same 2 flights and with the dollar at the moment 1 for 1 it can't be that]","I'm looking to come to LA along with a few days in Vegas in July but can't find a flight for under $2000 return other than with Air Pacific,  Can anyone explain the huge difference","I'm very flexi with dates and was getting frustrated with prices so did some searching and nearly every day in July I could get a Lax to Sydney return flight with Qantas or Delta for $1100 - $1400., surely it can't be taxes etc as you complete the same 2 flights and with the dollar at the moment 1 for 1 it can't be that",0,1,0,0,0,0,0
1,2,7082,2,"[HI! Has anyone recently flown on the ]Airbus A380? [I've booked the last row for flights to Sydney as we did this a couple of years ago and it was fine. However,] having just looked at ""Seat Expert"" it indicates that seats 88A and 88K (window) are bad seats but no explanation why. [""Seat Guru"" makes no mention of these seats being ""bad."" ]Which seats would anyone recommend on this long flight? [Thank you.]","Airbus A380?  having just looked at ""Seat Expert"" it indicates that seats 88A and 88K (window) are bad seats but no explanation why. Which seats would anyone recommend on this long flight? ","HI! Has anyone recently flown on the I've booked the last row for flights to Sydney as we did this a couple of years ago and it was fine. However,""Seat Guru"" makes no mention of these seats being ""bad."" Thank you.",1,1,0,0,1,0,0
1,2,7083,2,"[ok, so] I just got off the SouthWest website....and they say that car seats over 16 inches wide will not fit in the seat. Both of mine are 18 inches. Now I am scrambling to find an FAA approved car seat, [16 inches wide or less, for a 5 yeard old with sutism. Babies R Us website doesnt list if any are FAA approved or not. ]Does anyone have any suggestions???? [Leave in 7 days.]"," I just got off the SouthWest website....and they say that car seats over 16 inches wide will not fit in the seat. Both of mine are 18 inches. Now I am scrambling to find an FAA approved car seat, Does anyone have any suggestions???? ","ok, so16 inches wide or less, for a 5 yeard old with sutism. Babies R Us website doesnt list if any are FAA approved or not. Leave in 7 days.",0,1,0,0,0,1,0
1,2,7079,2,"Morning, Just looking at peoples opinions of flying with Thomson, we are flying from Dub to Tenerife at the end of the month, can get Thomson flights for €450 less than Aer Lingus, [there flight prices just keep going up and up, ]wanted to fly Sat - Sat but if I can save 400 will fly Fri - Fri, just wondering what are they like to fly with, are the planes spacious, good airline etc. [Thanks]","Morning, Just looking at peoples opinions of flying with Thomson, we are flying from Dub to Tenerife at the end of the month, can get Thomson flights for €450 less than Aer Lingus, wanted to fly Sat - Sat but if I can save 400 will fly Fri - Fri, just wondering what are they like to fly with, are the planes spacious, good airline etc. ","there flight prices just keep going up and up, Thanks",0,1,0,0,1,0,0
1,2,7096,2,"I am trying to choose my seats on ""manage my booking""...using seat guru as a guide,but the cabin layout is completely different compared to what seat guru layout says[....help !...any ideas..? (Boeing 777 3 class.) Thanks folks.]","I am trying to choose my seats on ""manage my booking""...using seat guru as a guide,but the cabin layout is completely different compared to what seat guru layout says",....help !...any ideas..? (Boeing 777 3 class.) Thanks folks.,0,0,0,0,1,1,0
1,2,7078,2,"[I booked A ticket 5 weeks ago , mid sept 2014, for a one way ticket on the Fiji airways web site / nadi to honaria . I checked with the airline , at the airport 36 hrs prior ...] I was told they stopped that flight 4 months ago . Had An eight night holiday which I cannot get to[ ,not to mention my return was also booked HIR - NAN - HNL Also on FIJI airways ... What a bunch of crooks]", I was told they stopped that flight 4 months ago . Had An eight night holiday which I cannot get to,"I booked A ticket 5 weeks ago , mid sept 2014, for a one way ticket on the Fiji airways web site / nadi to honaria . I checked with the airline , at the airport 36 hrs prior ... ,not to mention my return was also booked HIR - NAN - HNL Also on FIJI airways ... What a bunch of crooks",0,0,0,1,0,0,0
1,2,7092,2,[Hi ]I am flying to USA and I have 2 passports. To leave my country I must leave with the country's passport but to enter USA I want to enter with my European passport as no visa is required. On one passport the name is ----------------. European passport name is ----------. On the ticket it is written ----------------. Will I have problems entering USA? [Thanks],I am flying to USA and I have 2 passports. To leave my country I must leave with the country's passport but to enter USA I want to enter with my European passport as no visa is required. On one passport the name is ----------------. European passport name is ----------. On the ticket it is written ----------------. Will I have problems entering USA? ,Hi Thanks,1,0,0,0,1,0,0
1,2,7115,2,"[Hi My son has just booked a package to South Africa for the World Cup, ]he is flying Air France from Manchester to CDG. CDG to South Africa International, He informs me he only has 1 hour between flights, [as I more or less walked the whole of CDG in August last year. I'm a little concerned about such short a time, although he says ]he is arriving and departing from the same terminal 2E .. is this possible? [Cheers Jess]","he is flying Air France from Manchester to CDG. CDG to South Africa International, He informs me he only has 1 hour between flights, he is arriving and departing from the same terminal 2E .. is this possible? ","Hi My son has just booked a package to South Africa for the World Cup, as I more or less walked the whole of CDG in August last year. I'm a little concerned about such short a time, although he says Cheers Jess",1,1,0,0,0,0,0
1,2,7111,2,[There is an older closed thread regarding this company. They deal exclusively with business and first class ticketing. My TA has started doing business with them and ]I am looking for feedback from people that have actually received quotes or purchased tickets through Regal Wings.,I am looking for feedback from people that have actually received quotes or purchased tickets through Regal Wings.,There is an older closed thread regarding this company. They deal exclusively with business and first class ticketing. My TA has started doing business with them and ,0,1,0,0,0,0,0
1,2,7135,2,"[JNB- Dubai 777 300 ER, ]took a 18c seat as the website says standard [website ]but the seat ahead has a entertainment box below so stretching leg is impossible. [Surprised u guys say standard seats]",took a 18c seat as the website says standard but the seat ahead has a entertainment box below so stretching leg is impossible. ,"JNB- Dubai 777 300 ER, website Surprised u guys say standard seats",0,0,0,0,0,1,0
1,2,7128,2,[Apologies if this is an obvious question.] Booked a flight with a credit card that I no longer have (was lost). Airlines states card needs to be shown at check in. [If I check in online and do not have any hold luggage I am assuming I do not need to show the card to anyone at the airport? Many thanks], Booked a flight with a credit card that I no longer have (was lost). Airlines states card needs to be shown at check in. ,Apologies if this is an obvious question.If I check in online and do not have any hold luggage I am assuming I do not need to show the card to anyone at the airport? Many thanks,0,0,0,0,1,1,0
1,2,7239,2,"I'll be travelling from Sydney to Yogyakarta on Garuda next month and must change from the international flight to the domestic flight at Denpasar. There is only 1hr and 40mins between arrival of the international flight and departure of the domestic flight and so I'm concerned about making the flight, [given the time it takes to be processed through immigration, etc and the walk from the international terminal to the domestic terminal. Has anyone done this?]","I'll be travelling from Sydney to Yogyakarta on Garuda next month and must change from the international flight to the domestic flight at Denpasar. There is only 1hr and 40mins between arrival of the international flight and departure of the domestic flight and so I'm concerned about making the flight, ","given the time it takes to be processed through immigration, etc and the walk from the international terminal to the domestic terminal. Has anyone done this?",0,0,0,0,0,1,0
1,2,7124,2,"I will be flying from Dublin to Dallas Fort Worth in July and was wondering how long it takes to get from the doors of the airport to the boarding gates, going through preclearance. [I have not flown from Dublin airport before, I do not know how long before my flight I need to arrive at the airport. Any input will be appreciated. Thank you.]","I will be flying from Dublin to Dallas Fort Worth in July and was wondering how long it takes to get from the doors of the airport to the boarding gates, going through preclearance. ","I have not flown from Dublin airport before, I do not know how long before my flight I need to arrive at the airport. Any input will be appreciated. Thank you.",0,1,0,0,1,0,0
1,2,7129,2,"[Hey, ]Is 1 hr. enough for transit at Frankfurt Airport. [My Trip is booked on the same ticket for MRU-ARN {Mauritius to Frankfurt (Lufthansa Cityline) & Frankfurt to Stockholm Arlanda (SAS) }]",Is 1 hr. enough for transit at Frankfurt Airport. ,"Hey, My Trip is booked on the same ticket for MRU-ARN {Mauritius to Frankfurt (Lufthansa Cityline) & Frankfurt to Stockholm Arlanda (SAS) }",1,1,0,0,0,0,0
1,2,7156,2,"Does anyone know if it's possible to get an airline reference number (PNR?) for individuals who are part of a group booking? [My tour operator says it's not possible to give me a number because we're travelling as part of a group, and that we can't pay to book select seats (let alone do OLCI). Cheers]",Does anyone know if it's possible to get an airline reference number (PNR?) for individuals who are part of a group booking? ,"My tour operator says it's not possible to give me a number because we're travelling as part of a group, and that we can't pay to book select seats (let alone do OLCI). Cheers",0,1,0,0,0,0,0
1,2,7162,2,"I paid deposit of £560 4 days ago to On The Beach. 2 days ago their insurance company tell me that they are not willing to cover me for my journey due to my medical on fiction (heart).[ Since then I've called the number 5 times,waiting at least 20 minutes every time until once waiting 56 minutes for a person to pick up. Only to be told that they don't give insurance or cancellation advice on this number,you need to do it online!!! I've since sent 4 e-mails and online messages,not had one single reply. Disgraceful service]",I paid deposit of £560 4 days ago to On The Beach. 2 days ago their insurance company tell me that they are not willing to cover me for my journey due to my medical on fiction (heart).," Since then I've called the number 5 times,waiting at least 20 minutes every time until once waiting 56 minutes for a person to pick up. Only to be told that they don't give insurance or cancellation advice on this number,you need to do it online!!! I've since sent 4 e-mails and online messages,not had one single reply. Disgraceful service",0,0,0,1,0,0,0
1,2,7160,2,[My daughter has booked various flights via STA travel (UK agents). She has been given a booking ref for each leg of the various flights. They all look very similar in format and comprise 6 digits alpha/numeric. The refs for Qatar airlines work. I have been able to check that the bookings exist. But] the refs for Malaysia Airlines (KL - Denpasar) are rejected by the MAS website which says their refs are 5 digits.[ I thought all airline locator nos were standardised - 6 digits.]Do airlines issue different numbers depending on whether the booking is direct or via agents?, the refs for Malaysia Airlines (KL - Denpasar) are rejected by the MAS website which says their refs are 5 digits.Do airlines issue different numbers depending on whether the booking is direct or via agents?,My daughter has booked various flights via STA travel (UK agents). She has been given a booking ref for each leg of the various flights. They all look very similar in format and comprise 6 digits alpha/numeric. The refs for Qatar airlines work. I have been able to check that the bookings exist. But I thought all airline locator nos were standardised - 6 digits.,0,1,0,0,0,0,0
1,2,7144,2,"[Hi All I have seen and heard main many horror stories whilst travelling, so ]just wondered if anybody has any funny stories to tell either at the airport or during the flight itself?",just wondered if anybody has any funny stories to tell either at the airport or during the flight itself?,"Hi All I have seen and heard main many horror stories whilst travelling, so ",0,0,0,0,0,1,0
1,2,7154,2,Does anybody know if the Boarding Pass Ryanair must have the number of ID card (passenger) even you are from European Country.[ I just check in and print the boarding pass but the ID card number is not visible.Do you think this is a problem ? I will appreciate your help.],Does anybody know if the Boarding Pass Ryanair must have the number of ID card (passenger) even you are from European Country., I just check in and print the boarding pass but the ID card number is not visible.Do you think this is a problem ? I will appreciate your help.,0,1,0,0,1,0,0
1,2,7138,2,"[Don't know if anyone will be able to tell me this, but] I fly out to Paphos next Tuesday June 5th with Thomas Cook Airlines from Manchester. Does anyone know if it is a 757-200 or 300 series whichdoes the route? [Any help would be greatly appreciated! Thanks]", I fly out to Paphos next Tuesday June 5th with Thomas Cook Airlines from Manchester. Does anyone know if it is a 757-200 or 300 series whichdoes the route? ,"Don't know if anyone will be able to tell me this, butAny help would be greatly appreciated! Thanks",0,0,0,0,1,1,0
1,2,7146,2,"[We are heading from Kyiv to Paris (charle de gaulle), and then from Paris to Marrakech (in different airlines, the first one is Ukrainian one and the last one is British easyJet).] Some of us don't have visa for Paris, so I am interested is it possible to transit without going through the passport control in Paris, considering that our luggage won't be automatically re-registered for the next flight.[ (I. e., is there luggage claim in the transit zone in Paris.) Thank you.]"," Some of us don't have visa for Paris, so I am interested is it possible to transit without going through the passport control in Paris, considering that our luggage won't be automatically re-registered for the next flight.","We are heading from Kyiv to Paris (charle de gaulle), and then from Paris to Marrakech (in different airlines, the first one is Ukrainian one and the last one is British easyJet). (I. e., is there luggage claim in the transit zone in Paris.) Thank you.",0,0,0,0,1,1,0
1,2,7171,2,"[Maybe a dumb question but... ]can I bring a tablet cutter on board a plane in my carry on? [It has a steel blade of about 5cm which can be relatively easily removed from the device (eg if someone wanted to slash someone with it). Due to the tablets, I cannot cut them beforehand. Plus it would look dodgy if I turned up at customs with loose cut tablets when they're supposed to be sealed in foil blister packs.]",can I bring a tablet cutter on board a plane in my carry on? ,"Maybe a dumb question but... It has a steel blade of about 5cm which can be relatively easily removed from the device (eg if someone wanted to slash someone with it). Due to the tablets, I cannot cut them beforehand. Plus it would look dodgy if I turned up at customs with loose cut tablets when they're supposed to be sealed in foil blister packs.",0,1,0,0,0,0,0
1,2,7173,2,"I am looking for a place that can fix my broken luggage lock in Toronto. [My luggage was missing when I arrived at Toronto, and the airline found itand delivered back to me after 4 days, of course they will open the luggage, but mine is not an outside lock. It is this kind of lock (…wikimedia.org/wikipedia/…220px-Suitcase2.jpg), so there is no way I can buy another new lock to lock my luggage anymore, the only way is to fix it, but do not know where I can fix it, any ideas? Thank you. Edited: 7:18 pm, January 07, 2014]",I am looking for a place that can fix my broken luggage lock in Toronto. ,"My luggage was missing when I arrived at Toronto, and the airline found itand delivered back to me after 4 days, of course they will open the luggage, but mine is not an outside lock. It is this kind of lock (…wikimedia.org/wikipedia/…220px-Suitcase2.jpg), so there is no way I can buy another new lock to lock my luggage anymore, the only way is to fix it, but do not know where I can fix it, any ideas? Thank you. Edited: 7:18 pm, January 07, 2014",0,1,0,0,1,1,0
1,2,7177,2,"I'm going to be having a 23 hour layover in Incheon [in February (7:30 pm Friday to 6:30 pm Saturday). I was interested in doing a tour of the DMZ through the USO. ]The tour begins at 7:30 am on Saturday at Camp Kim and finishes at 3:30 pm at the same camp. [I feel that I would be able to fit this in, but] I wanted to get some other opinions to see if this tour would be feasible to do.",I'm going to be having a 23 hour layover in Incheon The tour begins at 7:30 am on Saturday at Camp Kim and finishes at 3:30 pm at the same camp.  I wanted to get some other opinions to see if this tour would be feasible to do.,"in February (7:30 pm Friday to 6:30 pm Saturday). I was interested in doing a tour of the DMZ through the USO. I feel that I would be able to fit this in, but",0,1,0,0,0,1,0
1,2,7176,2,"[HI, I am planing to go Bangladesh,in my home and in the meanwhile i am hoping to Malaysia to visit to my friend. so] can I book round way ticket from Melbourne to Kuala lampur and another round way ticket from Kuala lampur to Dhaka?", can I book round way ticket from Melbourne to Kuala lampur and another round way ticket from Kuala lampur to Dhaka?,"HI, I am planing to go Bangladesh,in my home and in the meanwhile i am hoping to Malaysia to visit to my friend. so",1,1,0,0,0,0,0
1,2,7163,2,"My family has booked a holiday with the same travel agent but as 2 different bookings, one for us and the kids, another for the in-laws!![ ]We are booked in a flight from gatwick to Tenerife south tomorrow at 14:10 but we have different flight numbers. BA2730 and IB7585. [Obviously BA and Iberia have merged but I'm not really sure what's going on.] Could anyone shed any light on this?","My family has booked a holiday with the same travel agent but as 2 different bookings, one for us and the kids, another for the in-laws!!We are booked in a flight from gatwick to Tenerife south tomorrow at 14:10 but we have different flight numbers. BA2730 and IB7585.  Could anyone shed any light on this?", Obviously BA and Iberia have merged but I'm not really sure what's going on.,0,1,0,0,0,0,0
1,2,7168,2,"We (family of 4) are headed to Providenciales via Charlotte next month booked in First Class on USAir. [I chose USAir because the itinerary and times were great and the First Class fare was a steal! I was reading through some of the posts on TA and hear nothing but horror stories about USAir. ]Are they really much worse than other airlines? [It doesn't really matter - we're going no matter what, but I do think I'll be sure to pack stuff in my carry on due to risks of lost luggage! Anyone want to share their USAir experiences (good or bad)? I need something to do as it is too cold to go anywhere today (10 degrees right now!) Thanks!]",We (family of 4) are headed to Providenciales via Charlotte next month booked in First Class on USAir. Are they really much worse than other airlines? ,"I chose USAir because the itinerary and times were great and the First Class fare was a steal! I was reading through some of the posts on TA and hear nothing but horror stories about USAir. It doesn't really matter - we're going no matter what, but I do think I'll be sure to pack stuff in my carry on due to risks of lost luggage! Anyone want to share their USAir experiences (good or bad)? I need something to do as it is too cold to go anywhere today (10 degrees right now!) Thanks!",0,1,0,0,1,0,0
1,2,7166,2,[Has anyone else found these sites useless! ]Just spent the last 3 days trying to fing a good fare to Europe and every time I chose a flight on either of these sites it said the fares were no longer available [(or the price had doubled!) but they left them there for 3 days at least(they are still there)! Infuriating! I did finally book on Expedia- at least they accurately represented the fares.],Just spent the last 3 days trying to fing a good fare to Europe and every time I chose a flight on either of these sites it said the fares were no longer available ,Has anyone else found these sites useless! (or the price had doubled!) but they left them there for 3 days at least(they are still there)! Infuriating! I did finally book on Expedia- at least they accurately represented the fares.,0,0,0,1,0,0,0
1,2,7170,2,Which airlines offer the best first-class amenities? [A recent Am Airlines flight was very disappointing. (I reside in Virginia) Thanks for any any advice.],Which airlines offer the best first-class amenities? ,A recent Am Airlines flight was very disappointing. (I reside in Virginia) Thanks for any any advice.,0,0,0,1,1,0,0
1,2,7172,2,[Just wanted to get some opinions on an itinerary I'm planning on booking within the next few days.] An AA international flight arriving into MIA at 18:35 connecting to a BA flight departing MIA at 20:40. Is this cutting it too short? [I know sometimes immigration at MIA can be a nightmare. There's another BA flight at 22:30 but obviously that means another two hours at MIA.], An AA international flight arriving into MIA at 18:35 connecting to a BA flight departing MIA at 20:40. Is this cutting it too short? ,Just wanted to get some opinions on an itinerary I'm planning on booking within the next few days.I know sometimes immigration at MIA can be a nightmare. There's another BA flight at 22:30 but obviously that means another two hours at MIA.,0,1,0,0,0,0,0
1,2,7184,2,"[If you've checked in online for Jet2 but have baggage to drop off,] do Jet2 have designated bag drop desks at Manchester T1 and Pisa [like EasyJet do at Liverpool?]", do Jet2 have designated bag drop desks at Manchester T1 and Pisa ,"If you've checked in online for Jet2 but have baggage to drop off,like EasyJet do at Liverpool?",0,0,0,0,0,1,0
1,2,7185,2,[Be careful booking them now. Their ]unions are purposely delaying flights with phoney mechanical issues to disrupt operations. [3 flights in a roll yesterday were grounded for hours in San Diego with made up mechanical problems It was a nightmare for my family.],unions are purposely delaying flights with phoney mechanical issues to disrupt operations. ,Be careful booking them now. Their 3 flights in a roll yesterday were grounded for hours in San Diego with made up mechanical problems It was a nightmare for my family.,0,1,0,0,0,0,0
1,2,7193,2,"[Hi, we want to check in online in Australia before leaving for the US ... ]are there facilities at LAX airport to do the boarding pass print-out and bag drop or do we need to go to a counter? [The website doesn't list which airports do or don't have self check-in that I can find. Thanks.]",are there facilities at LAX airport to do the boarding pass print-out and bag drop or do we need to go to a counter? ,"Hi, we want to check in online in Australia before leaving for the US ... The website doesn't list which airports do or don't have self check-in that I can find. Thanks.",1,1,0,0,1,1,0
1,2,7240,2,[Hello I wonder if you can help me please...] I fly from Birmingham to Amsterdam on the 20th of February and my name is spelt ------ instead of ------ I have been told that a note has been attached to my account. Have been told to not check in online and report to the KLM desk. I booked through tripsta and been told they can not correct the mistake. Will this be a problem at the airport?, I fly from Birmingham to Amsterdam on the 20th of February and my name is spelt ------ instead of ------ I have been told that a note has been attached to my account. Have been told to not check in online and report to the KLM desk. I booked through tripsta and been told they can not correct the mistake. Will this be a problem at the airport?,Hello I wonder if you can help me please...,1,0,0,0,0,1,0
1,2,7187,2,We flew by Air Transat to Calagary in June 2014. We found that the food served was not fit for human consumption. [Even a homeless person would not eat it. We complain and they said we have not got anything else to give you. Cabin crew said that you can complain about it for which we will give you a form but they never did. I could post the photo here of food tray but it seems in this forum there is no facility to add photo. Also the aisle was so narrow that you can not wheel your cabin bag. You have to Carry it side ways. Never travelled in a plane where the aisle was so narrow. I wonder how a fat person would be able to pass through it.],We flew by Air Transat to Calagary in June 2014. We found that the food served was not fit for human consumption. ,Even a homeless person would not eat it. We complain and they said we have not got anything else to give you. Cabin crew said that you can complain about it for which we will give you a form but they never did. I could post the photo here of food tray but it seems in this forum there is no facility to add photo. Also the aisle was so narrow that you can not wheel your cabin bag. You have to Carry it side ways. Never travelled in a plane where the aisle was so narrow. I wonder how a fat person would be able to pass through it.,0,1,0,1,0,0,0
1,2,7201,2,"[Hi everyone,] does anyone know if you can track mod flights? [My brother in law is off to the falklands tonight from Brize Norton. Thanks]", does anyone know if you can track mod flights? ,"Hi everyone,My brother in law is off to the falklands tonight from Brize Norton. Thanks",1,1,0,0,1,0,0
1,2,7202,2,"Just booked flights to Copenhagen and trying to add API without success. [When I click on the 'add API' it takes me to a box which asks for my email address and Ref #. When I continue the next page to appear says ' This web page cannot be found'. ' There maybe a typing error in the address'. 'If you clicked a link it maybe out of date'. I have to add that I am not PC literate, so I have'nt a clue what this means. Thanks for any help with this.]",Just booked flights to Copenhagen and trying to add API without success. ,"When I click on the 'add API' it takes me to a box which asks for my email address and Ref #. When I continue the next page to appear says ' This web page cannot be found'. ' There maybe a typing error in the address'. 'If you clicked a link it maybe out of date'. I have to add that I am not PC literate, so I have'nt a clue what this means. Thanks for any help with this.",0,1,0,0,1,0,0
1,2,7205,2,"We booked a trip through budgetair.co.uk from Ho Chi Minh to Hanoi[ on 08/02/2015.] We had our e-tickets issued and when we arrived at the airport to take our flight, the flight did not exist and our names could not be found on the system. [I believe this has happened to many people through Budgetair.co.uk.. They are apparently refunding our tickets but I am looking for compensation for the massive inconvenience.] Has anyone else had similar issue with them and how have you dealt with it?","We booked a trip through budgetair.co.uk from Ho Chi Minh to Hanoi We had our e-tickets issued and when we arrived at the airport to take our flight, the flight did not exist and our names could not be found on the system.  Has anyone else had similar issue with them and how have you dealt with it?", on 08/02/2015.I believe this has happened to many people through Budgetair.co.uk.. They are apparently refunding our tickets but I am looking for compensation for the massive inconvenience.,0,1,0,0,0,0,0
1,2,7216,2,"[Looking to book a flight from London Heathrow to New York in July,] [Prices for the flights for BA & Virgin are very similar but KLM is considerably cheaper. Have always flown BA or Virgin. ]Has any one any experince good or bad about KLM from London to New York?", Has any one any experince good or bad about KLM from London to New York?,"Looking to book a flight from London Heathrow to New York in July,Prices for the flights for BA & Virgin are very similar but KLM is considerably cheaper. Have always flown BA or Virgin. ",0,1,0,0,0,0,0
1,2,7225,2,"My husband and I are considering an Aer Lingus transatlantic flight from the U.S. to Italy via Dublin.[ I have heard some scary reviews regarding the seats, food, flight delays, etc. but most of the reviews are a few years old.] Has anyone flown Aer Lingus (long haul in economy) recently?",My husband and I are considering an Aer Lingus transatlantic flight from the U.S. to Italy via Dublin. Has anyone flown Aer Lingus (long haul in economy) recently?," I have heard some scary reviews regarding the seats, food, flight delays, etc. but most of the reviews are a few years old.",0,1,0,0,0,0,0
1,2,7270,2,"[Hi, I'm flying from Germany to Indonesia this month, and ]will have 12 hours transit in Dubai [so I decided to buy stopover visa and do a little shopping outside the airport. ]My question is, what if I buy something like perfume or anything that I can't carry on my cabin baggage? [The brand that I want doesn't have shop in duty free airport. Can I give additional baggage in Dubai or you have any suggestion. Thank you!]","will have 12 hours transit in Dubai My question is, what if I buy something like perfume or anything that I can't carry on my cabin baggage? ","Hi, I'm flying from Germany to Indonesia this month, and so I decided to buy stopover visa and do a little shopping outside the airport. The brand that I want doesn't have shop in duty free airport. Can I give additional baggage in Dubai or you have any suggestion. Thank you!",1,1,0,0,1,0,0
1,2,7220,2,Flying to Las Vegas in Premium and seat map opens in two days! [Don't have a clue of what seats are to pick. ]Would it be upper deck or main cabin? Want to make the best choice for flight [- travelling in a couple],Flying to Las Vegas in Premium and seat map opens in two days! Would it be upper deck or main cabin? Want to make the best choice for flight ,Don't have a clue of what seats are to pick. - travelling in a couple,0,1,0,0,0,1,0
1,2,7211,2,[My wife and I are normally allowed up to23 kgs] this year however our allowance is 15kgs. Can we take three bags with 15kgs in each one? [We are flying to Gran Canaria with Thomsons in October], this year however our allowance is 15kgs. Can we take three bags with 15kgs in each one? ,My wife and I are normally allowed up to23 kgsWe are flying to Gran Canaria with Thomsons in October,0,1,0,0,0,0,0
1,2,7203,2,"[Hi all -] looking at booking a trip to Florida and East Coast for 2 adults and 2 teenagers. [Have only flown with Virgin in the past (but that was 15 years ago!!) so ]not sure which one would be best for most legroom[ (can't afford business class), service etc. Many thanks all xx]", looking at booking a trip to Florida and East Coast for 2 adults and 2 teenagers. not sure which one would be best for most legroom,"Hi all -Have only flown with Virgin in the past (but that was 15 years ago!!) so  (can't afford business class), service etc. Many thanks all xx",1,1,0,0,1,0,0
1,2,7219,2,"We got an AVIOS upgrade to CW going to Barbados in November. [We like our own privacy,without a lot of cabin traffic past us,but don't want to be isolated too much. ]Thinking of row 12 ish- aisle and window. [I would imagine these go quite quickly so am contemplating paying to reserve. ]Any constructive views are welcome.",We got an AVIOS upgrade to CW going to Barbados in November. Thinking of row 12 ish- aisle and window. Any constructive views are welcome.,"We like our own privacy,without a lot of cabin traffic past us,but don't want to be isolated too much. I would imagine these go quite quickly so am contemplating paying to reserve. ",0,1,0,0,0,0,0
1,2,7209,2,[I have award miles with United & have booked a flight for myself & husband.] Could I use award miles for someone else on the same flight we are on?, Could I use award miles for someone else on the same flight we are on?,I have award miles with United & have booked a flight for myself & husband.,0,1,0,0,0,0,0
1,2,7207,2,[Will be booking for a day need something very comfy and from the pictures on here] the HAMPTON looks nicer than the Sofitel? [Would have thought the Sofitel would look nicer] Anyone recommendations as to which to chose. [Almost the same price for my night so wanted to treat myself but the traveller pictures have me confused.... Sofitel looks more run down for a top brand. Thanks all], the HAMPTON looks nicer than the Sofitel?  Anyone recommendations as to which to chose. ,Will be booking for a day need something very comfy and from the pictures on hereWould have thought the Sofitel would look nicerAlmost the same price for my night so wanted to treat myself but the traveller pictures have me confused.... Sofitel looks more run down for a top brand. Thanks all,0,1,0,0,1,1,0
1,2,7276,2,Can anyone tell me if there are any Gluten-free dining options in this Terminal [and if so which]?,Can anyone tell me if there are any Gluten-free dining options in this Terminal ?,and if so which,0,0,0,0,0,1,0
1,2,7231,2,My wife and I are looking at travelling from Calgary to Prague and KLM seems to be a bit cheaper than other airlines. Is it worth the savings [or will we be regretting our decision?],My wife and I are looking at travelling from Calgary to Prague and KLM seems to be a bit cheaper than other airlines. Is it worth the savings ,or will we be regretting our decision?,0,0,0,0,0,1,0
1,2,7285,2,I am flying to new York with united airlines and Im wondering if you can pre pay for an extra bag. [Looked on their website and they only mention excess baggage which is what I'm trying to avoid.],I am flying to new York with united airlines and Im wondering if you can pre pay for an extra bag. ,Looked on their website and they only mention excess baggage which is what I'm trying to avoid.,0,1,0,0,0,0,0
1,2,7238,2,"We applied to renew my 5 Year old daughter's passport and have been told that the passport office are checking the counter-signatory (her head teacher) She is away [until after the date we are due to travel, a week today]. Is there any way around this, [the passport office are being very inflexible and it looks like we are not going on holiday now.]","We applied to renew my 5 Year old daughter's passport and have been told that the passport office are checking the counter-signatory (her head teacher) She is away . Is there any way around this, ","until after the date we are due to travel, a week todaythe passport office are being very inflexible and it looks like we are not going on holiday now.",0,1,0,1,0,0,0
1,2,7247,2,"I'm looking to fly from Cardiff to Boston with Aer Lingus in March/April 2013, via Dublin. [The Dublin-Boston and return Bosston-Dublin segments are both available and bookable right now, as is the Cardiff-Dublin on the 29th March. ]However the Dublin-Cardiff on 3rd April is unavailable right now. [I'm keen to book asap as I want decent seats on the long segment! ]Anyone have any ideas if their short-haul schedule will be out soon? [It's frustrating as the return date is only 3 days after their current timetable cut-off date!]","I'm looking to fly from Cardiff to Boston with Aer Lingus in March/April 2013, via Dublin. However the Dublin-Cardiff on 3rd April is unavailable right now. Anyone have any ideas if their short-haul schedule will be out soon? ","The Dublin-Boston and return Bosston-Dublin segments are both available and bookable right now, as is the Cardiff-Dublin on the 29th March. I'm keen to book asap as I want decent seats on the long segment! It's frustrating as the return date is only 3 days after their current timetable cut-off date!",0,1,0,0,0,0,1
1,2,7230,2,Will this only affect flights to and from Spain or will other countries like Portugal be affected. [Does anyone know?],Will this only affect flights to and from Spain or will other countries like Portugal be affected. ,Does anyone know?,0,0,0,0,0,1,0
1,2,7248,2,"I want to fly to Japan in september 2013. Which airline would you recommend: allitalia, swissair or austrian airlines? [The prices match, but we're doubting related to service, comfortable seats, food... Thanks!]","I want to fly to Japan in september 2013. Which airline would you recommend: allitalia, swissair or austrian airlines? ","The prices match, but we're doubting related to service, comfortable seats, food... Thanks!",0,0,0,0,1,1,0
1,2,7250,2,"[Hi,] we have booked our Virgin tickets from Brisbane to LAX and return and wanted to know if overbooking seats has affected travellers out there. [We booked online and chose our seats specifically because i have had two operations on my knees and need to have a seat where i can get out of the seat easily and excercise my legs, so we have booked a b and c seat the c seat on the aisle. I would hate to think we went to all the expense and then being asked to surrender our seats as we have booked 8 months in advance. Also Virgin do not have a web check-in on international flights only domestic. Has anyone had this problem as i am now a bit worried.]", we have booked our Virgin tickets from Brisbane to LAX and return and wanted to know if overbooking seats has affected travellers out there. ,"Hi,We booked online and chose our seats specifically because i have had two operations on my knees and need to have a seat where i can get out of the seat easily and excercise my legs, so we have booked a b and c seat the c seat on the aisle. I would hate to think we went to all the expense and then being asked to surrender our seats as we have booked 8 months in advance. Also Virgin do not have a web check-in on international flights only domestic. Has anyone had this problem as i am now a bit worried.",1,1,0,0,0,1,0
1,2,7246,2,"We have a flight with Qatar airways from Phuket to Kuala Lumpur, and then flights with Emirates back to the UK. They are seperately ticketed, but I was wondering if there was any chance at checkin at Phuket that the bags could be checked all the way back to the UK, or are we going to have to pick up bags at KLIA and do a seperate Emirates checkin. [We've got plenty of time to do so, just it would be a bit of a rigmarole. Thanks Edited That of course should read -check our bags - but I can't edit the title. Edited: 11:36 am, February 02, 2012]","We have a flight with Qatar airways from Phuket to Kuala Lumpur, and then flights with Emirates back to the UK. They are seperately ticketed, but I was wondering if there was any chance at checkin at Phuket that the bags could be checked all the way back to the UK, or are we going to have to pick up bags at KLIA and do a seperate Emirates checkin. ","We've got plenty of time to do so, just it would be a bit of a rigmarole. Thanks Edited That of course should read -check our bags - but I can't edit the title. Edited: 11:36 am, February 02, 2012",0,1,0,0,0,1,0
1,2,7251,2,[I have read the website and I want some clarification if anyone can help please ]I am taking a checked in bag (which does not have my skis in ) as part of 23kg allowance Do I have to pay extra for me skis? [I am probably being slow on the uptake but did not think it was clear on website??],I am taking a checked in bag (which does not have my skis in ) as part of 23kg allowance Do I have to pay extra for me skis? ,I have read the website and I want some clarification if anyone can help please I am probably being slow on the uptake but did not think it was clear on website??,0,1,0,0,0,1,0
1,2,7233,2,"[Hi, ]Has anyone used Delta Skymiles to book car rental before? [I just used my miles to book a car from National Car Rental for 7 days, and they give me some sort of confirmation number. But when I try to look it up on National web site, that number does not work. When I called Delta Skymiles, of course they are no help and just tell me to call the car rental company. I am going to try to call National and see what is going on in case the reservation never goes through. But just want to check with the group and see if anyone has any experience with it. Thanks.]",Has anyone used Delta Skymiles to book car rental before? ,"Hi, I just used my miles to book a car from National Car Rental for 7 days, and they give me some sort of confirmation number. But when I try to look it up on National web site, that number does not work. When I called Delta Skymiles, of course they are no help and just tell me to call the car rental company. I am going to try to call National and see what is going on in case the reservation never goes through. But just want to check with the group and see if anyone has any experience with it. Thanks.",1,1,0,1,1,0,0
1,2,7245,2,"[hi,]flew into phuket from heathrow [in october 2010 ]with malaysia airlines for £576 pp. looking for the same route this year and prices coming in at £700 [plus which is a big leap ...........so was last year a really good deal or] have prices gone up that much???",flew into phuket from heathrow with malaysia airlines for £576 pp. looking for the same route this year and prices coming in at £700  have prices gone up that much???,"hi,in october 2010 plus which is a big leap ...........so was last year a really good deal or",1,0,0,0,0,1,0
1,2,7262,2,"I am flying back to the United States on TAP Portugal Airlines [here is my whole] itinerary: Rome, Italy > Lisbon, Portugal > Boston, Massachusetts > Ft. Lauderdale, Fl. I am in Portugal now and I have a checked bag, do I need to claim it and recheck it or will it follow me on my flights to ft. lauderdale? [When I arrived at Rome to check in and check my bag the lady gave me 3 boarding passes for all my flights and one luggage receipt with each connection listed on it including my final destination.]","I am flying back to the United States on TAP Portugal Airlines  itinerary: Rome, Italy > Lisbon, Portugal > Boston, Massachusetts > Ft. Lauderdale, Fl. I am in Portugal now and I have a checked bag, do I need to claim it and recheck it or will it follow me on my flights to ft. lauderdale? ",here is my wholeWhen I arrived at Rome to check in and check my bag the lady gave me 3 boarding passes for all my flights and one luggage receipt with each connection listed on it including my final destination.,0,1,0,0,0,0,0
1,2,7267,2,"We just booked a trip with Sunwing to Mexico over the Christmas holidays and [although the property was nice, ]the flight there and back was a nightmare. [We signed up for trip alerts and didn't receive any but one that said they were ontime. Instead they were 4 hours late leaving Toronto and did not notify or communicate this to anyone until 15 minutes before when we were supposed to board. They made us wait for over an hour for a voucher for Lunch and then we got $5, which doesn't buy much more than a coffee at Pearson International. We paid for Premium seats because we had heard the seats were tight and then ours seats were double booked. We were worried about lost bags and went with carry on. When we arrived there were people that had lost luggage, I felt especiaily sad for this young teenage girl who was in tears on the bus ride to the resort. Coming home was no better. Web check in wasn't even offered on the way back Delays again coming home and the sign at the gate continued to read on time, even though they were not. They forced us to check our bags or pay several hundred dollars to carry them on even though we had less then when we went down and the bags were standard carry size for any other airline. We arrived so late that we had to pay for a hotel stay at the airport when we got back. On the 7.5 hour flight down we had one drink service that happened 3.5 hours after we boarded. First and last time flying with Sunwing. You couldn't pay me to fly with them ever again.]",We just booked a trip with Sunwing to Mexico over the Christmas holidays and the flight there and back was a nightmare. ,"although the property was nice, We signed up for trip alerts and didn't receive any but one that said they were ontime. Instead they were 4 hours late leaving Toronto and did not notify or communicate this to anyone until 15 minutes before when we were supposed to board. They made us wait for over an hour for a voucher for Lunch and then we got $5, which doesn't buy much more than a coffee at Pearson International. We paid for Premium seats because we had heard the seats were tight and then ours seats were double booked. We were worried about lost bags and went with carry on. When we arrived there were people that had lost luggage, I felt especiaily sad for this young teenage girl who was in tears on the bus ride to the resort. Coming home was no better. Web check in wasn't even offered on the way back Delays again coming home and the sign at the gate continued to read on time, even though they were not. They forced us to check our bags or pay several hundred dollars to carry them on even though we had less then when we went down and the bags were standard carry size for any other airline. We arrived so late that we had to pay for a hotel stay at the airport when we got back. On the 7.5 hour flight down we had one drink service that happened 3.5 hours after we boarded. First and last time flying with Sunwing. You couldn't pay me to fly with them ever again.",0,1,0,1,0,0,0
1,2,7263,2,"[Hi there, ]Planning a long haul flight from Jakarta to Oslo and I am wondering which airlines would be best? [There is $400 difference between Emirates and Turkish, Emirates being the more expensive. Pros of Emirates: Chauffeur driven Massive airport Cons: More expensive 777-300ER which means 2-3-2 seatings, angled bed and no bar Let me know what you think. Thanks]",Planning a long haul flight from Jakarta to Oslo and I am wondering which airlines would be best? ,"Hi there, There is $400 difference between Emirates and Turkish, Emirates being the more expensive. Pros of Emirates: Chauffeur driven Massive airport Cons: More expensive 777-300ER which means 2-3-2 seatings, angled bed and no bar Let me know what you think. Thanks",1,0,0,0,1,1,0
1,2,7257,2,"[Hello guys,] can a box of chocolates (like celebrations) can be brought in hand luggage? [thanks a lot!]", can a box of chocolates (like celebrations) can be brought in hand luggage? ,"Hello guys,thanks a lot!",1,0,0,0,1,0,0
1,2,7261,2,Which is the best gateway airport in California for connections to HI? [TIA],Which is the best gateway airport in California for connections to HI? ,TIA,0,0,0,0,0,1,0
1,2,7291,2,"[My wife and I flew Delta from JFK to Rome, Italy early June 2010. It was a nightmare. The plane had mechanical problems forcing us to divert to Halifax, Nova Scotia for nearly 10 hours! ]We lost a whole day in Rome b/c Delta has no clue how to properly service their planes.[ The flight crew was impolite and unhelpful, not to mention misleading in keeping passengers up to date on when we'd be back on schedule to our destination. Since we came home and shared this experience with friends and family we've heard that our story is nothing new. Delta has a well established reputation for messing up travel plans of passengers. So my advice to you is avoid Delta Air Lines. - Reuben]",We lost a whole day in Rome b/c Delta has no clue how to properly service their planes.,"My wife and I flew Delta from JFK to Rome, Italy early June 2010. It was a nightmare. The plane had mechanical problems forcing us to divert to Halifax, Nova Scotia for nearly 10 hours!  The flight crew was impolite and unhelpful, not to mention misleading in keeping passengers up to date on when we'd be back on schedule to our destination. Since we came home and shared this experience with friends and family we've heard that our story is nothing new. Delta has a well established reputation for messing up travel plans of passengers. So my advice to you is avoid Delta Air Lines. - Reuben",0,1,0,1,0,0,0
1,2,7292,2,[Can any one advise about ]how to get from Dulles to either Ronald Reagan airport or Baltimore airport. [Is there a frequent shuttle?],how to get from Dulles to either Ronald Reagan airport or Baltimore airport. ,Can any one advise about Is there a frequent shuttle?,0,0,0,0,0,1,0
1,2,7286,2,"I've heard about return tickets being cheaper than singles [but I just noticed that multi-city trips where you don't return to your original departure city are also cheaper than singles. I was looking at travelling Munich-Vienna-Paris. My first plan was take the train for Munich-Vienna then fly Vienna-Paris. Except that if I buy flight tickets for MUC-VIE-CDG on a single itinerary, it's cheaper than if I buy single VIE-CDG ticket (by more than half). I'm a KrisFlyer member so I was looking at LH/OS flights.]",I've heard about return tickets being cheaper than singles ,"but I just noticed that multi-city trips where you don't return to your original departure city are also cheaper than singles. I was looking at travelling Munich-Vienna-Paris. My first plan was take the train for Munich-Vienna then fly Vienna-Paris. Except that if I buy flight tickets for MUC-VIE-CDG on a single itinerary, it's cheaper than if I buy single VIE-CDG ticket (by more than half). I'm a KrisFlyer member so I was looking at LH/OS flights.",0,1,0,0,0,0,0
1,2,7311,2,[I haven't yet booked this flight as ]I'mm really not comfortable with the 1 hour layover but as I am not really familiar with Hong Kong Airport I am wondering if there's an easy/fast transit that makes this 1 hour acceptable? [I know all the issues about flight not departing on time etc. The flight is from SFO-DEL in November with Cathay Pacific....in my online searches it appears a number of flights through HKG have only a minimal ( i.e. 1 hour layover) which leads me to wonder if they have a stellar transfer time there.],I'mm really not comfortable with the 1 hour layover but as I am not really familiar with Hong Kong Airport I am wondering if there's an easy/fast transit that makes this 1 hour acceptable? ,I haven't yet booked this flight as I know all the issues about flight not departing on time etc. The flight is from SFO-DEL in November with Cathay Pacific....in my online searches it appears a number of flights through HKG have only a minimal ( i.e. 1 hour layover) which leads me to wonder if they have a stellar transfer time there.,0,1,0,0,0,0,0
1,2,7318,2,[Hi ]Can someon suggest the best window seat [(front ]seat with more leg space [are not available)] on economy flight Qatar airways Airbus. A320. And A330 [I don't want to get Obstruction from the wings of aircraft Thank you],Can someon suggest the best window seat seat with more leg space  on economy flight Qatar airways Airbus. A320. And A330 ,Hi (front are not available)I don't want to get Obstruction from the wings of aircraft Thank you,1,1,0,0,1,0,0
1,2,7307,2,"[Hey all,] I'm travelling on QF1 to London via Dubai [later in the year. ]Just hoping someone can give me some recent insight on what the in flight menu options are and whether access to the self-service snack bar is readily available. [I've managed to score economy seat 36K, but I've read a couple of other places that the staircase leading down to the snack-bar is 'roped' off - just want to know if I'll need to plan ahead to bring my own snacks on-board or if I should try for a seat change if I'm going to have issues. Thanks!!]", I'm travelling on QF1 to London via Dubai Just hoping someone can give me some recent insight on what the in flight menu options are and whether access to the self-service snack bar is readily available. ,"Hey all,later in the year. I've managed to score economy seat 36K, but I've read a couple of other places that the staircase leading down to the snack-bar is 'roped' off - just want to know if I'll need to plan ahead to bring my own snacks on-board or if I should try for a seat change if I'm going to have issues. Thanks!!",1,0,0,0,1,1,0
1,2,7300,2,[Hi all ]Has anyone flown to cuba using thomas cook premier service and seats [will be flying from Manchester on the 21st june],Has anyone flown to cuba using thomas cook premier service and seats ,Hi all will be flying from Manchester on the 21st june,1,1,0,0,0,0,0
1,2,7317,2,[I finally decided to bit the bullet and buy my airline tickets for my November trip to Italy. It never fails] I bought them this past Sat and the ticket price dropped $120 per ticket on Monday. [I need to stop looking and torturing myself. lol. I hate the airline ticket gamble. lol], I bought them this past Sat and the ticket price dropped $120 per ticket on Monday. ,I finally decided to bit the bullet and buy my airline tickets for my November trip to Italy. It never failsI need to stop looking and torturing myself. lol. I hate the airline ticket gamble. lol,0,1,0,0,0,0,1
1,2,7296,2,"Having read a lot of negativeTA comments re Ryanair in the past, I just wanted to express a positive comment re our first experience flying with them. [The price was excellent, my husband and I flew from Birmingham to Dublin return at a total cost of £40. We followed their terms and conditions re luggage size etc and online check-in without any problems. They emailed us reminders of both online check in and luggage sizes more than once prior to our departure flight. The flights were on time and we were very pleased with how everything had gone. We will most certainly use them again as we were very impressed. Huge thanks to them for ensuring our 30th wedding anniversary trip went well flights wise. I appreciate that other travellers sometimes have had genuine issues, I just felt it would be good and fair to say when something goes well.]","Having read a lot of negativeTA comments re Ryanair in the past, I just wanted to express a positive comment re our first experience flying with them. ","The price was excellent, my husband and I flew from Birmingham to Dublin return at a total cost of £40. We followed their terms and conditions re luggage size etc and online check-in without any problems. They emailed us reminders of both online check in and luggage sizes more than once prior to our departure flight. The flights were on time and we were very pleased with how everything had gone. We will most certainly use them again as we were very impressed. Huge thanks to them for ensuring our 30th wedding anniversary trip went well flights wise. I appreciate that other travellers sometimes have had genuine issues, I just felt it would be good and fair to say when something goes well.",0,1,0,0,0,0,0
1,2,7348,2,"[Hello! Long story short,] I just had my flight rescheduled and I'm worried about having enough time. I am flying from: Dallas to Chicago arriving at 1:10PM on American Chicago to Dublin leaving at 3:50PM on Aer Lingus Do you think we'll have enough time?", I just had my flight rescheduled and I'm worried about having enough time. I am flying from: Dallas to Chicago arriving at 1:10PM on American Chicago to Dublin leaving at 3:50PM on Aer Lingus Do you think we'll have enough time?,"Hello! Long story short,",1,0,0,0,0,0,0
1,2,7346,2,My hand luggage bag is one inch wider than allowed [mine being 10inches instead of 9inches but total detentions height+ width + depth is 47inches Lufthansa is 62 inches total size]. So does this mean my extra 1 inch depth will be allowed.,My hand luggage bag is one inch wider than allowed . So does this mean my extra 1 inch depth will be allowed.,mine being 10inches instead of 9inches but total detentions height+ width + depth is 47inches Lufthansa is 62 inches total size,0,1,0,0,0,0,0
1,2,7336,2,I am flying Virgin Australia to Los Angeles [and absolutely hate plane food (always have horrible stomach pains after eating it) ]Wanting to bring my own food on the plane but concerned with customs [etc with what I can bring instead of paying large amounts of money for food beyond customs which is equally horrible. Is only snack food ok or can I bring like peanut butter sandwiches as well? Someone please let me know what they have done before and if they have had things thrown out on them.],I am flying Virgin Australia to Los Angeles Wanting to bring my own food on the plane but concerned with customs ,and absolutely hate plane food (always have horrible stomach pains after eating it) etc with what I can bring instead of paying large amounts of money for food beyond customs which is equally horrible. Is only snack food ok or can I bring like peanut butter sandwiches as well? Someone please let me know what they have done before and if they have had things thrown out on them.,0,1,0,1,0,0,0
1,2,7344,2,"[Can anyone help please, ]I am trying to find reviews on the above ticket agency[ thanks]",I am trying to find reviews on the above ticket agency,"Can anyone help please,  thanks",0,0,0,0,1,1,0
1,2,7347,2,[Hi] I am flying with Cathay Pacific from London - Hong Kong - Denpasar. [I want to check in on line to get a good seat. But I was thinking as my flight stops in Hong Kong and I get off and get on another plane]. Do I collect my luggage at the terminal or is it automatically transfered to the next plane? [the last thing I want is to have no clothes on my holiday :-(], I am flying with Cathay Pacific from London - Hong Kong - Denpasar. . Do I collect my luggage at the terminal or is it automatically transfered to the next plane? ,HiI want to check in on line to get a good seat. But I was thinking as my flight stops in Hong Kong and I get off and get on another planethe last thing I want is to have no clothes on my holiday :-(,1,1,0,0,0,0,1
1,2,7372,2,"Am flying Cape Town to London 9/5 World Traveller .Have been allocated 40c which seems good however is 28b,c or 28h,j or 29a or 29k a better option ?[( ?not basinetts)]","Am flying Cape Town to London 9/5 World Traveller .Have been allocated 40c which seems good however is 28b,c or 28h,j or 29a or 29k a better option ?",( ?not basinetts),0,1,0,0,0,0,0
1,2,7339,2,"If you're arriving into O'Hare's International Terminal 5 [there's been some staffing issues with Immigration officers (or lack thereof). ]Over the last week, between 1500-1700 local, we've seen up to 3 hours wait time[ before you're processed and able to claim your bag.]","If you're arriving into O'Hare's International Terminal 5 Over the last week, between 1500-1700 local, we've seen up to 3 hours wait time",there's been some staffing issues with Immigration officers (or lack thereof).  before you're processed and able to claim your bag.,0,0,0,0,0,1,0
1,2,7362,2,I've heard that Air Asia are intent on flying from Australia to Bangkok direct later this year [.Does anyone know the truth of this? Thanks],I've heard that Air Asia are intent on flying from Australia to Bangkok direct later this year ,.Does anyone know the truth of this? Thanks,0,0,0,0,1,1,0
1,2,7361,2,"[I always use Kayak, etc, to search for flights, then buy direct from the airline. This time, it's not working out that way... I'm trying to get from upstate NY (Ithaca, Syracuse) to Managua, Nicagragua. I'm getting a great deal ($250 less than airlines) through Orbitz and Priceline. The deal is with Copa Airlines.] [Although the US flights are code-share with United, Copa won't even let me choose an upstate NY airport, so no luck booking direct from them. United.com, for the same flights, is much more expensive. Although I can get flights on American, it's the cost that's luring me to the Orbitz price. As long as I don't have to make any changes to my itinerary once it's booked, I can't see why I shouldn't go for it...but going 3rd party always make me a tad nervous.] [Thoughts/advice?]",  ,"I always use Kayak, etc, to search for flights, then buy direct from the airline. This time, it's not working out that way... I'm trying to get from upstate NY (Ithaca, Syracuse) to Managua, Nicagragua. I'm getting a great deal ($250 less than airlines) through Orbitz and Priceline. The deal is with Copa Airlines.Although the US flights are code-share with United, Copa won't even let me choose an upstate NY airport, so no luck booking direct from them. United.com, for the same flights, is much more expensive. Although I can get flights on American, it's the cost that's luring me to the Orbitz price. As long as I don't have to make any changes to my itinerary once it's booked, I can't see why I shouldn't go for it...but going 3rd party always make me a tad nervous.Thoughts/advice?",0,1,0,0,0,1,0
1,2,7366,2,"[Hi everyone,] I'm from Philadelphia and I need to know if there are any flights out of PHL that connect in Buffalo [(destination city does not matter). Coming home from Buffalo, I can do BUF-PHL-Harrisburg for very cheap and hop off in PHL. But getting to Buffalo, especially nonstop, is expensive. So] I was hoping there was a flight route where Buffalo was the connecting city between Philly and somewhere else. [I've done some research but no luck yet, so any help would be greatly appreciated :)]", I'm from Philadelphia and I need to know if there are any flights out of PHL that connect in Buffalo  I was hoping there was a flight route where Buffalo was the connecting city between Philly and somewhere else. ,"Hi everyone,(destination city does not matter). Coming home from Buffalo, I can do BUF-PHL-Harrisburg for very cheap and hop off in PHL. But getting to Buffalo, especially nonstop, is expensive. SoI've done some research but no luck yet, so any help would be greatly appreciated :)",1,1,0,0,1,0,0
1,2,7357,2,"[Recently we flew to the Maldives with Etihad.] On the return flight to Abu Dhabi the flight was overbooked, [by which I think they meant that economy was overbooked. The check-in staff had overridden our pre-booked seats and gave us different seats. Their reason was the overbooking, but I couldn't understand what that had to do with it. ]Is it normal practice that check-in staff can ignore pre-booked seats and put you elsewhere?"," On the return flight to Abu Dhabi the flight was overbooked, Is it normal practice that check-in staff can ignore pre-booked seats and put you elsewhere?","Recently we flew to the Maldives with Etihad.by which I think they meant that economy was overbooked. The check-in staff had overridden our pre-booked seats and gave us different seats. Their reason was the overbooking, but I couldn't understand what that had to do with it. ",0,1,0,0,0,0,0
1,2,7358,2,"I booked both of us our return flights for next month, and I've noticed it is only my name as both passengers. [So basically it's done like I've booked flights for two people with the exact same name(mine). ]Would easyjet understand that this is an obvious error and possible correct it for me without a fee? [Thanks.]","I booked both of us our return flights for next month, and I've noticed it is only my name as both passengers. Would easyjet understand that this is an obvious error and possible correct it for me without a fee? ",So basically it's done like I've booked flights for two people with the exact same name(mine). Thanks.,0,0,0,0,1,1,0
1,2,7353,2,"[I noted with interest the discussion a few days ago about not sitting unmins next to males.]USAIR just denied boarding and bumped a pair aged 13 and 16 travelling BOS-PHL-SFO.They arrived in PHL at 1600hrs/4pm for a flight at 1745/5.45,and were told the flight was overbooked and the 13 year old was being bumped.[ The older child,16 refused to fly and stayed with the 13 year old,they were then given some vouchers,about $500 dollars for 2,and told to take the shuttle to the hilton. It took the pair a few minutes to find the shuttle,then on arrival the hilton refused to accomodate them,because they were both under 18. Fortunately,Hilton called USAIR and demanded they send a rep/chaparone to collect the children,and took care of the pair. USAIR finally booked them into the airport Marriott,with the chaparone in the next room. The children travelled the next day,unharmed,so all's well that ends well.Not sure if they sat next to a single male or not.The DOT complaint should make interesting reading.]","USAIR just denied boarding and bumped a pair aged 13 and 16 travelling BOS-PHL-SFO.They arrived in PHL at 1600hrs/4pm for a flight at 1745/5.45,and were told the flight was overbooked and the 13 year old was being bumped.","I noted with interest the discussion a few days ago about not sitting unmins next to males. The older child,16 refused to fly and stayed with the 13 year old,they were then given some vouchers,about $500 dollars for 2,and told to take the shuttle to the hilton. It took the pair a few minutes to find the shuttle,then on arrival the hilton refused to accomodate them,because they were both under 18. Fortunately,Hilton called USAIR and demanded they send a rep/chaparone to collect the children,and took care of the pair. USAIR finally booked them into the airport Marriott,with the chaparone in the next room. The children travelled the next day,unharmed,so all's well that ends well.Not sure if they sat next to a single male or not.The DOT complaint should make interesting reading.",0,1,0,0,0,0,0
1,2,7364,2,I'm flying 10-12 guys out to Vegas in October and I need to know where in the world I can look for/ who I need to call for group rates and cheap flights. [I can't find anyone who will allow me to book more than 9 tickets online. Please help me! Thank you!],I'm flying 10-12 guys out to Vegas in October and I need to know where in the world I can look for/ who I need to call for group rates and cheap flights. ,I can't find anyone who will allow me to book more than 9 tickets online. Please help me! Thank you!,0,1,0,0,1,0,0
1,2,7365,2,"[Just to let you know I live near Heathrow and Gatwick. ]There is a flight I want to book which goes DUBLIN - LONDON HTW - LAX [(which is fine we are going to have a nice night in Dublin before we fly)] With the return flight being LAX- LONDON HTW, then airport transfer (about an hour away) to Gatwick, with the next flight being GAT-DUB. My question is what would happen if I didnt transfer to Gatwick from Heathrow and just drove home[, I have to collect all my baggage before I leave airport. I dont collect air points, I dont fly a lot so am not worried about any air miles or anything, I am booking it online. I just want to make sure there is not a fine. Will they even bother to ask me? Thanks]","There is a flight I want to book which goes DUBLIN - LONDON HTW - LAX  With the return flight being LAX- LONDON HTW, then airport transfer (about an hour away) to Gatwick, with the next flight being GAT-DUB. My question is what would happen if I didnt transfer to Gatwick from Heathrow and just drove home","Just to let you know I live near Heathrow and Gatwick. (which is fine we are going to have a nice night in Dublin before we fly), I have to collect all my baggage before I leave airport. I dont collect air points, I dont fly a lot so am not worried about any air miles or anything, I am booking it online. I just want to make sure there is not a fine. Will they even bother to ask me? Thanks",0,1,0,0,1,1,0
1,2,7370,2,[I'm wondering if anyone can tell me...] I have found a flight from Dublin to Glasgow that arrives in Glasgow Int Airport at 7.55am and then a flight to Barra that departs at 8.50am. Is this doable?, I have found a flight from Dublin to Glasgow that arrives in Glasgow Int Airport at 7.55am and then a flight to Barra that departs at 8.50am. Is this doable?,I'm wondering if anyone can tell me...,0,0,0,0,0,1,0
1,2,7386,2,"[My current plan is something along the lines of...] Checking out of my Tokyo hotel early morning of 25 October NRT - ICN leaving at 13.00hrs, arriving at 15.25hrs Over 8 hours transit at ICN ICN - DXB leaving at 23.55hrs, arriving at 04.50hrs 26 October Over 9 hours transit at DXB DXB - LHR leaving at 14.30hrs, arriving at 19.15hrs So if I wake up at say 7am in Tokyo on the morning of 25 October, the next time I could sleep would be when I'm back home at around late night of 26 October. [But remember the effects of timezone shifts and jetlag.] I would have been flying for over 18 hours at that point (not including taxis to airports etc.). If I had stayed on 'Tokyo time' for the whole journey, it would amount to something like 52 hours. Doable? [Edited: 12:24 pm, July 25, 2011]"," Checking out of my Tokyo hotel early morning of 25 October NRT - ICN leaving at 13.00hrs, arriving at 15.25hrs Over 8 hours transit at ICN ICN - DXB leaving at 23.55hrs, arriving at 04.50hrs 26 October Over 9 hours transit at DXB DXB - LHR leaving at 14.30hrs, arriving at 19.15hrs So if I wake up at say 7am in Tokyo on the morning of 25 October, the next time I could sleep would be when I'm back home at around late night of 26 October.  I would have been flying for over 18 hours at that point (not including taxis to airports etc.). If I had stayed on 'Tokyo time' for the whole journey, it would amount to something like 52 hours. Doable? ","My current plan is something along the lines of...But remember the effects of timezone shifts and jetlag.Edited: 12:24 pm, July 25, 2011",0,1,0,0,0,1,0
1,2,7375,2,"[This is in today's Dail Mail - ]the EU say passports are valid up to the date of expiry but EasyJEt are imposing their own rules[, one person has already been refused flying.... www.dailymail.co.uk/news/article-2344934]",the EU say passports are valid up to the date of expiry but EasyJEt are imposing their own rules,"This is in today's Dail Mail - , one person has already been refused flying.... www.dailymail.co.uk/news/article-2344934",0,0,0,0,0,1,0
1,2,7387,2,"[Just a quick question about lounge access. I will be flying to London in July.] My ticket is with Lufthansa, but it says the flight is operated by Air Canada. [I know that the flight is an actually Air Canada flight because I saw the same flight info for an AC ticket (the Lufthansa was just cheaper at the time). ]I am assuming that since it is an AC operated flight I should still have access to the arrivals lounge regardless of having a Lufthansa ticket, is this correct?"," My ticket is with Lufthansa, but it says the flight is operated by Air Canada. I am assuming that since it is an AC operated flight I should still have access to the arrivals lounge regardless of having a Lufthansa ticket, is this correct?",Just a quick question about lounge access. I will be flying to London in July.I know that the flight is an actually Air Canada flight because I saw the same flight info for an AC ticket (the Lufthansa was just cheaper at the time). ,0,1,0,0,0,0,0
1,2,7385,2,"[Hi I haven't flown into our out of LAX for over 15 years.] I will be arriving from Tokyo to LAX intl terminal on 10-16 and will need to catch a connecting NWA flight out of Terminal 2 that same afternoon. I arrive at 1:00 and the options for the flight to Minneapolis from Term. 2 are 3:30 p.m. and 5:30 p.m. I am wondering if I will have enough time to get thru customs, get my bags, and shuttle over to the other terminal in time for the 3:30 flight[ (assuming the Singapore Airlines flight from Tokyo arrives on time at 1:00). Any advice is appreciated. Thanks.]"," I will be arriving from Tokyo to LAX intl terminal on 10-16 and will need to catch a connecting NWA flight out of Terminal 2 that same afternoon. I arrive at 1:00 and the options for the flight to Minneapolis from Term. 2 are 3:30 p.m. and 5:30 p.m. I am wondering if I will have enough time to get thru customs, get my bags, and shuttle over to the other terminal in time for the 3:30 flight",Hi I haven't flown into our out of LAX for over 15 years. (assuming the Singapore Airlines flight from Tokyo arrives on time at 1:00). Any advice is appreciated. Thanks.,1,1,0,0,1,0,0
1,2,7369,2,"I have just noticed there is a company offering VIP treatment through Montego Bay [airport,it consists of escorted by staff off plane through passport control,immigration and case retrieval. And on. return executive lounge and same as above for £100 for two people,after last years waiting for 2 hours in the heat it sounds a good service,any comments please]",I have just noticed there is a company offering VIP treatment through Montego Bay ,"airport,it consists of escorted by staff off plane through passport control,immigration and case retrieval. And on. return executive lounge and same as above for £100 for two people,after last years waiting for 2 hours in the heat it sounds a good service,any comments please",0,1,0,0,0,1,0
1,2,7392,2,"I booked a flight with Bravofly [for Manila to Hong Kong, and later that day had a connecting with British Airways to London. I received a conformation email, bill invoice and checked my bank statement to see that the money had been taken out. Upon arrival for my flight, i was told that i didn't have a reservation due to a card being declined. I was rushing around Manila airport to try and solve this, ended up getting an hour bus in Manila traffic to another terminal to speak to customer service and they couldnt help me. I had a connecting flight later so i had to fly that day. I was forced to book another flight which left in two hours and cost alot more than the original. thank god they had another flight with space on it otherwise i would have missed my connecting flight too. I arrived back on the 11th and have since been trying to contact them. on their website they have a UK number which apparently is open 24 hrs. The number is not recognised, i called the Bravo Fly car service to try and get transferred. I spoke to a very grumpy man telling me its a completely different company and he is getting ridiculous amounts of calls everyday regarding the same thing! I have been basically been robbed and this could have turned out alot worse than it did had i missed my connecting flight. Please ]if anybody has a contact number for email for them [please let me ]know.",I booked a flight with Bravofly if anybody has a contact number for email for them know.,"for Manila to Hong Kong, and later that day had a connecting with British Airways to London. I received a conformation email, bill invoice and checked my bank statement to see that the money had been taken out. Upon arrival for my flight, i was told that i didn't have a reservation due to a card being declined. I was rushing around Manila airport to try and solve this, ended up getting an hour bus in Manila traffic to another terminal to speak to customer service and they couldnt help me. I had a connecting flight later so i had to fly that day. I was forced to book another flight which left in two hours and cost alot more than the original. thank god they had another flight with space on it otherwise i would have missed my connecting flight too. I arrived back on the 11th and have since been trying to contact them. on their website they have a UK number which apparently is open 24 hrs. The number is not recognised, i called the Bravo Fly car service to try and get transferred. I spoke to a very grumpy man telling me its a completely different company and he is getting ridiculous amounts of calls everyday regarding the same thing! I have been basically been robbed and this could have turned out alot worse than it did had i missed my connecting flight. Please please let me ",0,1,0,1,0,0,0
1,2,7399,2,"[Hi everyone, ]I'm booked for the dreamliner to go to Mexico in December. Iv heard of mixed reviews about premium upgrade do you think it is worth it? It's going to cost £500ish each to upgrade[ so it a lot of money. Any comments will be greatly received.]",I'm booked for the dreamliner to go to Mexico in December. Iv heard of mixed reviews about premium upgrade do you think it is worth it? It's going to cost £500ish each to upgrade,"Hi everyone,  so it a lot of money. Any comments will be greatly received.",1,1,0,0,1,0,0
1,2,7393,2,"[I have upcoming flights with UA which includes a layover in IAD and have access to the UA Club Lounges (at Gates C7, C17 or D8). ]My flight should depart from one of the C Gates (normally C23). I have no experience of the lounges at IAD - does anybody with knowledge or experience have an opinion if any of them is better than the others[ or should I just use the one closest to my departure gate. Thanks in advance for any information.]",My flight should depart from one of the C Gates (normally C23). I have no experience of the lounges at IAD - does anybody with knowledge or experience have an opinion if any of them is better than the others,"I have upcoming flights with UA which includes a layover in IAD and have access to the UA Club Lounges (at Gates C7, C17 or D8).  or should I just use the one closest to my departure gate. Thanks in advance for any information.",0,0,0,0,1,1,0
1,2,7402,2,"[We are arriving from our holidays back at T5 LHR with a few extra check in bags. We have parked the car at the long stay park. As we have one too many bags to fit in our car, we are thinking may be one of us should take the National express bus from the airport to home. But I remember reading in this forum that there are ]facilities to mail luggage from the LHR airport. Could some one with knowledge/experience help me please?",facilities to mail luggage from the LHR airport. Could some one with knowledge/experience help me please?,"We are arriving from our holidays back at T5 LHR with a few extra check in bags. We have parked the car at the long stay park. As we have one too many bags to fit in our car, we are thinking may be one of us should take the National express bus from the airport to home. But I remember reading in this forum that there are ",0,1,0,0,0,0,0
1,2,7412,2,"[Hello,] just a quick question about the a380, I have first class seats booked [and we are travelling on the a380. ]I have looked at the seat plans and have noticed they have a bar/lounge area at the back [of the upstairs behind business class. ]Is this a lounge for business class passengers only or can we use it aswell? [Carol.]"," just a quick question about the a380, I have first class seats booked I have looked at the seat plans and have noticed they have a bar/lounge area at the back Is this a lounge for business class passengers only or can we use it aswell? ","Hello,and we are travelling on the a380. of the upstairs behind business class. Carol.",1,1,0,0,0,0,0
1,2,7424,2,"[I am a bit confused,] I have updated the online API details with passport details etc, pressed continued etc, say Thank you for submitting information. is this now stored and finished with once that process is done?"," I have updated the online API details with passport details etc, pressed continued etc, say Thank you for submitting information. is this now stored and finished with once that process is done?","I am a bit confused,",0,0,0,0,0,0,1
1,2,7419,2,"Once you purchase a seat in Economy Plus, you may NOT change the date of travel without forfeiting your Economy Plus seat, and the money you paid to purchase it, EVEN IF YOU BOUGHT A CHANGEABLE/REFUNDABLE TICKET![ This is stated in the rules, but not made clear during purchase. They state that an Economy Plus purchase is not refundable, but do not make clear that you may not change the itinerary without losing your economy plus seat.]","Once you purchase a seat in Economy Plus, you may NOT change the date of travel without forfeiting your Economy Plus seat, and the money you paid to purchase it, EVEN IF YOU BOUGHT A CHANGEABLE/REFUNDABLE TICKET!"," This is stated in the rules, but not made clear during purchase. They state that an Economy Plus purchase is not refundable, but do not make clear that you may not change the itinerary without losing your economy plus seat.",0,0,0,1,0,0,0
1,2,7420,2,We are flying from Manchester to New york on a AA operated flight on a 757 what will this be like? [On way back we fly with BA on world traveller flight on a 777],We are flying from Manchester to New york on a AA operated flight on a 757 what will this be like? ,On way back we fly with BA on world traveller flight on a 777,0,1,0,0,0,0,0
1,2,7416,2,"Volaris charged me over $700 for my infant daughter to fly with them, despite the fact that it's against Mexican federal law to charge for an infant.[ I had purchased tickets for my wife, daughter, and myself online with no problems. Upon arrival at Zacatecas (ZCL) for our flight to Chicago Midway (MDW), they said ""the system"" wouldn't let them check her in because she's two years old (despite the obvious fact to the contrary according to her Mexican *and* US passports). They couldn't get ""el sistema"" to let them issue a boarding pass because we were within the month that she turned two (she was 1 year, 11 months). They gave us the ultimatum: buy a full price ticket or don't fly. Not wanting to miss Thanksgiving dinner, we caved. But, as they were trying to buy the ticket for her as an adult ""el sistema"" wouldn't let them because she was not yet two years old!!! They eventually lied, entered an older age, and gave us the Customer Service number and email address for a refund. Essentially the *same* thing happened on the return flight... except this time they said they had absolutely no record of her ticket and forced us to buy another one. Naturally, customer service at Volaris is a joke in English or Spanish. In Spanish, they'll talk down to you, tell you it was your fault, and stonewall you. They'll refuse to let you speak to a supervisor. In English, they'll sound very nice and helpful and then do nothing, saying they'll call you back after checking with the airport for more details. Surprise, surprise, they never call back. If you then call them back, the supervisor (if you're lucky enough to get one... usually the reps just refuse to connect you) will not take your call, leaving you on hold for hours. If you hang up and work your way through Customer Service to the same supervisor... he'll tell his reps to tell you ""he'll call you right back."" Two months later, and many, many hours on the phone, still no refund. Next stop PROFECO? ]Anyone else have this problem? What's the next move[ (besides obviously never flying with them again and advising everyone I know to do the same)]?","Volaris charged me over $700 for my infant daughter to fly with them, despite the fact that it's against Mexican federal law to charge for an infant.Anyone else have this problem? What's the next move?"," I had purchased tickets for my wife, daughter, and myself online with no problems. Upon arrival at Zacatecas (ZCL) for our flight to Chicago Midway (MDW), they said ""the system"" wouldn't let them check her in because she's two years old (despite the obvious fact to the contrary according to her Mexican *and* US passports). They couldn't get ""el sistema"" to let them issue a boarding pass because we were within the month that she turned two (she was 1 year, 11 months). They gave us the ultimatum: buy a full price ticket or don't fly. Not wanting to miss Thanksgiving dinner, we caved. But, as they were trying to buy the ticket for her as an adult ""el sistema"" wouldn't let them because she was not yet two years old!!! They eventually lied, entered an older age, and gave us the Customer Service number and email address for a refund. Essentially the *same* thing happened on the return flight... except this time they said they had absolutely no record of her ticket and forced us to buy another one. Naturally, customer service at Volaris is a joke in English or Spanish. In Spanish, they'll talk down to you, tell you it was your fault, and stonewall you. They'll refuse to let you speak to a supervisor. In English, they'll sound very nice and helpful and then do nothing, saying they'll call you back after checking with the airport for more details. Surprise, surprise, they never call back. If you then call them back, the supervisor (if you're lucky enough to get one... usually the reps just refuse to connect you) will not take your call, leaving you on hold for hours. If you hang up and work your way through Customer Service to the same supervisor... he'll tell his reps to tell you ""he'll call you right back."" Two months later, and many, many hours on the phone, still no refund. Next stop PROFECO?  (besides obviously never flying with them again and advising everyone I know to do the same)",0,1,0,1,0,0,0
1,2,7427,2,"[A group of us are flying Manchester to Dalaman next week, and] all want to take a bottle of spirits each. I've looked on the website for the duty free [at] [Manchester and Thomas Cook's duty free prices, and] they are cheaper on board. Is it possible to pre-order what bottles we want before we go to ensure we get what we want?", all want to take a bottle of spirits each. I've looked on the website for the duty free   they are cheaper on board. Is it possible to pre-order what bottles we want before we go to ensure we get what we want?,"A group of us are flying Manchester to Dalaman next week, andatManchester and Thomas Cook's duty free prices, and",0,1,0,0,0,0,0
1,2,7433,2,"my brother in laws flight from Boston-Shannon has been cancelled do you think if he got to the airport early they would send him to shannon via NY [(with Aer Lingus, Delta Or Continental)] or is it a case of waiting till tomorrow",my brother in laws flight from Boston-Shannon has been cancelled do you think if he got to the airport early they would send him to shannon via NY  or is it a case of waiting till tomorrow,"(with Aer Lingus, Delta Or Continental)",0,1,0,0,0,0,0
1,2,7442,2,"dont ,forget when booking a flight with them,,jet2, to click on the no bags/cases,box,,on the, luggage,box. when you are booking your flight,[,i did it on a bodrum,flight,,booking,/ and click on next, and UP pops, a book, your seats FREE,,if you book 22,k,of luggage, each, now,,the diss,, with show at end of booking on the final,,amount,,,, saved u a bit there, Edited: 6:36 am, May 19, 2012]","dont ,forget when booking a flight with them,,jet2, to click on the no bags/cases,box,,on the, luggage,box. when you are booking your flight,",",i did it on a bodrum,flight,,booking,/ and click on next, and UP pops, a book, your seats FREE,,if you book 22,k,of luggage, each, now,,the diss,, with show at end of booking on the final,,amount,,,, saved u a bit there, Edited: 6:36 am, May 19, 2012",0,1,0,0,0,1,0
1,2,7471,2,"Well, if you are traveling without luggage or especially hand luggage, this may be your airline; but if you have luggage, make sure it doesn't go over weight and make sure you stick to their rules. [They are ""nasty"" if you are not in strict guidelines with their rules. You get what you pay for!]","Well, if you are traveling without luggage or especially hand luggage, this may be your airline; but if you have luggage, make sure it doesn't go over weight and make sure you stick to their rules. ","They are ""nasty"" if you are not in strict guidelines with their rules. You get what you pay for!",0,0,0,1,0,0,0
1,2,7472,2,"[Has anyone made this trip recently. ]I'm booked on an overnight flight from Singapore to Adelaide - Business Class and I would like to know if it has ""flat beds""","I'm booked on an overnight flight from Singapore to Adelaide - Business Class and I would like to know if it has ""flat beds""",Has anyone made this trip recently. ,0,0,0,0,0,1,0
1,2,7446,2,"[Hi All, ]Looking for recommendations on a reliable, reasonably priced luggage forwarding service for domestic flights here in the U.S. [If anyone has personal experience with a company, positive or negative, I'd love to hear it. Thanks!]","Looking for recommendations on a reliable, reasonably priced luggage forwarding service for domestic flights here in the U.S. ","Hi All, If anyone has personal experience with a company, positive or negative, I'd love to hear it. Thanks!",1,0,0,0,1,1,0
1,2,7431,2,"[Now that's a complicated one. ]Had to change my passport so that my name spelling matches that of the visa on an expired passport. Name on ticket is with the same spelling as the changed invalid passport.[ So I have 3 passports- valid and new with the same name as the expired passport with the visa, expired passport and the passport I just changed but whose name spelling matches that of the ticket. Is this a problem? ]So name on ticket is with a different spelling than name on newest passport, which I issued on purpose to have the name match the visa.","Had to change my passport so that my name spelling matches that of the visa on an expired passport. Name on ticket is with the same spelling as the changed invalid passport.So name on ticket is with a different spelling than name on newest passport, which I issued on purpose to have the name match the visa.","Now that's a complicated one.  So I have 3 passports- valid and new with the same name as the expired passport with the visa, expired passport and the passport I just changed but whose name spelling matches that of the ticket. Is this a problem? ",0,1,0,0,0,1,0
1,2,7447,2,We will be at a wedding in Spain and then traveling [for 2 weeks] by plane and train. I want to send our formal clothes [and shoes ]back home [so we don't drag them around with us]. Can you help me determine the best way to send a box or suitcase of these clothes back home? [Thanks.],We will be at a wedding in Spain and then traveling  by plane and train. I want to send our formal clothes back home . Can you help me determine the best way to send a box or suitcase of these clothes back home? ,for 2 weeksand shoes so we don't drag them around with usThanks.,0,0,0,0,1,1,0
1,2,7441,2,"[Really odd, ]just did a search for a flight and did it for one person it was £545 return, when I added in 2 people I thought it would be just £545 x 2, but it was £1256 which works out at £628?[ Is this just a glitch as I can't see why they would charge more for two people than if we booked single ......]","just did a search for a flight and did it for one person it was £545 return, when I added in 2 people I thought it would be just £545 x 2, but it was £1256 which works out at £628?","Really odd,  Is this just a glitch as I can't see why they would charge more for two people than if we booked single ......",0,1,0,0,0,0,0
1,2,7473,2,"Here's an idea. Package up all the stuff you would normally take on a trip, both checked and carry-on, and ship it via Fedex or DHL to your first hotel with instructions to hold for arrival. Voila -- no checked baggage, no carry-on baggage, no problems (and wear flip-flops on your feet). Include labels to arrange for return shipment home at the end of your trip. [Might be somewhat costly but sometimes peace of mind is worth more than money. I know what the next step will be - flying nude.]","Here's an idea. Package up all the stuff you would normally take on a trip, both checked and carry-on, and ship it via Fedex or DHL to your first hotel with instructions to hold for arrival. Voila -- no checked baggage, no carry-on baggage, no problems (and wear flip-flops on your feet). Include labels to arrange for return shipment home at the end of your trip. ",Might be somewhat costly but sometimes peace of mind is worth more than money. I know what the next step will be - flying nude.,0,0,0,1,0,0,1
1,2,7448,2,"[Hi,] Just helped my friends to book 2 return flights to new York (EWR) from Edinburgh via LHR. [Did my initial search through kayak which showed AA website to be the cheapest. ]I went ahead and booked flights [and everything appeared to be processed. However,] my friend has not received a confirmation email and when I check the booking on the AA website it shows up as ""on request"". Can anyone shed any light on this?"," Just helped my friends to book 2 return flights to new York (EWR) from Edinburgh via LHR. I went ahead and booked flights  my friend has not received a confirmation email and when I check the booking on the AA website it shows up as ""on request"". Can anyone shed any light on this?","Hi,Did my initial search through kayak which showed AA website to be the cheapest. and everything appeared to be processed. However,",1,1,0,0,0,0,0
1,2,7434,2,has anyone tried out the new skycouch seats on Air NZ yet?[ If so what did you think?],has anyone tried out the new skycouch seats on Air NZ yet?, If so what did you think?,0,0,0,0,0,1,0
1,2,7438,2,[Hi Please ]could somebody tell me if I check in online with Etihad is it possible for me to print the boarding pass out at a different time? [My online check in opens at 9pm but I wouldn't have access to a printer until the following morning? Thanks for all your help.],could somebody tell me if I check in online with Etihad is it possible for me to print the boarding pass out at a different time? ,Hi Please My online check in opens at 9pm but I wouldn't have access to a printer until the following morning? Thanks for all your help.,1,0,1,0,1,0,0
1,2,7439,2,Air canada web site seems to allow this booking but im a little leary of connecting fr vancouver with only an hour to connect in Toronto... Is this possible? [Cheers],Air canada web site seems to allow this booking but im a little leary of connecting fr vancouver with only an hour to connect in Toronto... Is this possible? ,Cheers,0,0,0,0,1,0,0
1,2,7469,2,Anyone flying in or out of Australia in the next week or so should be prepared for potential delays as Border Force officers take industrial action.[ The effect will be greatest for incoming flights as the strikes will target the busiest times of the day - early mornings and late afternoons.] I've heard that delays of up to 3 hours could be experienced for incoming passengers. [smh.com.au/business/workplace-relations/pass…],Anyone flying in or out of Australia in the next week or so should be prepared for potential delays as Border Force officers take industrial action. I've heard that delays of up to 3 hours could be experienced for incoming passengers. , The effect will be greatest for incoming flights as the strikes will target the busiest times of the day - early mornings and late afternoons.smh.com.au/business/workplace-relations/pass…,0,1,0,0,0,0,0
1,2,7466,2,Is the front section of business class a better choice than the smaller business cabin nearer the bar ie quieter/better service? [Or is it just the same. I am wondering which seats and cabin to choose. Any comments or experience would be welcome. Thanks],Is the front section of business class a better choice than the smaller business cabin nearer the bar ie quieter/better service? ,Or is it just the same. I am wondering which seats and cabin to choose. Any comments or experience would be welcome. Thanks,0,0,0,0,1,1,0
1,2,7468,2,"[Hi,] Me and my wife have a flight with China Eastern Airlines from Beijing to Shanghai and 2 days later with China United Airlines back to Beijing, I cant find the answer, we can bring up to 1 baggage per ticket, up to 20KG, but what if we have ANOTHER baggage up to 20KG? [we need to pay the 1.5% * fare ticket? all info I found is if the baggage over 20KG. Thanks]"," Me and my wife have a flight with China Eastern Airlines from Beijing to Shanghai and 2 days later with China United Airlines back to Beijing, I cant find the answer, we can bring up to 1 baggage per ticket, up to 20KG, but what if we have ANOTHER baggage up to 20KG? ","Hi,we need to pay the 1.5% * fare ticket? all info I found is if the baggage over 20KG. Thanks",1,0,0,0,1,1,0
1,2,7463,2,"I just had the worst experience booking flights to Mexico with Interjet. Their website does not work properly. When you submit your credit card information, the screen freezes up. If you call their customer service, they charge extra even if it is not for the transaction. [If you ask them to waive the fee, they refuse. They referred me to another number and was told the same thing! BAD CUSTOMER SERVICE and poor website design.]","I just had the worst experience booking flights to Mexico with Interjet. Their website does not work properly. When you submit your credit card information, the screen freezes up. If you call their customer service, they charge extra even if it is not for the transaction. ","If you ask them to waive the fee, they refuse. They referred me to another number and was told the same thing! BAD CUSTOMER SERVICE and poor website design.",0,0,0,1,0,0,0
1,2,7455,2,Does anyone know what movies will be shown December 2012 and January 2013 on a Thomson flight? ( flying from Manchester to Puerto Plata. [Return in January)],Does anyone know what movies will be shown December 2012 and January 2013 on a Thomson flight? ( flying from Manchester to Puerto Plata. ,Return in January),0,1,0,0,0,0,0
1,2,7460,2,I'm hoping someone can help me with this... I'm wanting to email emirates to ask if I can take my wedding dress in my hand luggage [as I can't help but worry if I don't have it with me at all times. I'm wanting confirmation it will be ok so I can then print the email out and take with me just Incase I get to Manchester airport and there are any quandaries.] [Has anyone emailed them before and got this confirmation or does anyone have an email address you can help me with so that I can contact them with regards to this. Only 8 weeks to go now :-) Many thanks!!],I'm hoping someone can help me with this... I'm wanting to email emirates to ask if I can take my wedding dress in my hand luggage  ,as I can't help but worry if I don't have it with me at all times. I'm wanting confirmation it will be ok so I can then print the email out and take with me just Incase I get to Manchester airport and there are any quandaries.Has anyone emailed them before and got this confirmation or does anyone have an email address you can help me with so that I can contact them with regards to this. Only 8 weeks to go now :-) Many thanks!!,0,1,0,0,1,1,0
1,2,7475,2,"A few weeks ago due to stuff ups by Qanats I was left to sleep overnight in the gate lounge at Sydney Airport. Eventually Qantas compensated me with a $200 voucher. [Although the voucher has a telephone number on it to call to redeem - when I tried that I was told ""no you have to go into the office in the city"" and not only that you cant also use FF points to top up the price of the flights you want to buy. ]I wanted two return tics ADL MEL next weekend. They were going to cost $360 each anyway with Q. Sooo gave up and booked on line with Virgin for $198.00 each return. Why oh why are people still flying with this over priced inconsiderate lot??",A few weeks ago due to stuff ups by Qanats I was left to sleep overnight in the gate lounge at Sydney Airport. Eventually Qantas compensated me with a $200 voucher. I wanted two return tics ADL MEL next weekend. They were going to cost $360 each anyway with Q. Sooo gave up and booked on line with Virgin for $198.00 each return. Why oh why are people still flying with this over priced inconsiderate lot??,"Although the voucher has a telephone number on it to call to redeem - when I tried that I was told ""no you have to go into the office in the city"" and not only that you cant also use FF points to top up the price of the flights you want to buy. ",0,0,0,1,0,0,0
1,2,7470,2,We're flying from Vancouver in August. The price diff for 1 person is about $400 (BA is higher). We really need decent recline and leg room. Any comments on which to take? [Gatwick gets a plus because it's closer to our destination. Food doesn't matter. Thanks for any help.],We're flying from Vancouver in August. The price diff for 1 person is about $400 (BA is higher). We really need decent recline and leg room. Any comments on which to take? ,Gatwick gets a plus because it's closer to our destination. Food doesn't matter. Thanks for any help.,0,1,0,0,1,0,0
1,2,7474,2,[hi -] i am looking at flying thai airways from sydney to london return in economy class. the plane will be a 747-400 744 series. i was just wondering if anyone knows if these seats will have individual entertainment consoles. [Cheers.], i am looking at flying thai airways from sydney to london return in economy class. the plane will be a 747-400 744 series. i was just wondering if anyone knows if these seats will have individual entertainment consoles. ,hi -Cheers.,1,0,0,0,0,0,0
1,2,7504,2,"[Hiya] can I do an open booking to Fiji, 2 adults plus 3 kids n pay in monthly. Kinda installments every month"," can I do an open booking to Fiji, 2 adults plus 3 kids n pay in monthly. Kinda installments every month",Hiya,1,0,0,0,0,0,0
1,2,7497,2,"[Hi,] Wpuld be keen to know if anyone has had experience of usingGB Airways, Gatwick to Luxor. [Travelling to Egypt over Christmas and have the choice of using Monarch or GB. Thanks.]"," Wpuld be keen to know if anyone has had experience of usingGB Airways, Gatwick to Luxor. ","Hi,Travelling to Egypt over Christmas and have the choice of using Monarch or GB. Thanks.",1,1,0,0,1,0,0
1,2,7500,2,Will be traveling from Venice to Budapest at the end of May. [it appears there are no overnight trains any longer. Looking at flights] RyanAir is by far the least expensive compared to mainstream airlines. Does anyone have recommendations how best to travel between these two cities? [Thank you.],Will be traveling from Venice to Budapest at the end of May.  RyanAir is by far the least expensive compared to mainstream airlines. Does anyone have recommendations how best to travel between these two cities? ,it appears there are no overnight trains any longer. Looking at flightsThank you.,0,1,0,0,1,0,0
1,2,7481,2,"we're flying to SFO with KLM/NWA and will be checking in online. from SFO we're flying to vegas for 10 days with US airways. my question is, can we check-in online for the vegas flight even though we will have cases to go in the hold.[ i'm only asking because with our flights in the uk/europe we can only check-in online for free if we have no hold luggage (ie; ryanair) or am i just getting very confused ;-) !!!!! sort me out please......]","we're flying to SFO with KLM/NWA and will be checking in online. from SFO we're flying to vegas for 10 days with US airways. my question is, can we check-in online for the vegas flight even though we will have cases to go in the hold.", i'm only asking because with our flights in the uk/europe we can only check-in online for free if we have no hold luggage (ie; ryanair) or am i just getting very confused ;-) !!!!! sort me out please......,0,1,0,0,0,0,0
1,2,7167,2,"[United decided to not go along with its plan to end complimentary hot meals in economy on some international flights. ]Hot meals will be included on all Trans-Atlantic and Pacifc international flights again from all UA airports in all classes. [Here is the email: Dear Mr.(snip), Thank you for your direct, candid feedback on the test we had planned to launch in the fourth quarter for food choices on some of our flights. We heard you and have decided not to move forward with the test of offering customers buy-on-board options in United Economy on certain trans-Atlantic flights. We will continue to offer complimentary hot meals on those flights. The response from you and many of our corporate customers, even before we launched the test, told us what we would have undoubtedly learned had we proceeded - you value our hot meal service in economy class for international flights. In this environment, where higher costs driven by volatile fuel prices are now the norm, we must continue to tailor products and services so that we provide you with choices and competitive fares. As such, we will continue to be proactive in testing new ideas. On October 1, we will proceed with the test of new, complimentary options for United Business customers on three-cabin aircraft used for domestic routes, which represents 16 daily flights. Customers on these flights will receive complimentary fresh sandwiches, salads, breakfast, snack boxes or snacks, depending on the length of flight and time of departure. They will also continue to enjoy complimentary beverages, including beer, wine and cocktails. We will evaluate the results and determine next steps by the end of the year. It's also important to note that full meals will still be served on our p.s. transcontinental flights. Thank you again for your feedback. We will continue to listen and make changes that enable us in this environment to provide you with the choices you value. Sincerely, Graham Atkinson Chief Customer Officer]",Hot meals will be included on all Trans-Atlantic and Pacifc international flights again from all UA airports in all classes. ,"United decided to not go along with its plan to end complimentary hot meals in economy on some international flights. Here is the email: Dear Mr.(snip), Thank you for your direct, candid feedback on the test we had planned to launch in the fourth quarter for food choices on some of our flights. We heard you and have decided not to move forward with the test of offering customers buy-on-board options in United Economy on certain trans-Atlantic flights. We will continue to offer complimentary hot meals on those flights. The response from you and many of our corporate customers, even before we launched the test, told us what we would have undoubtedly learned had we proceeded - you value our hot meal service in economy class for international flights. In this environment, where higher costs driven by volatile fuel prices are now the norm, we must continue to tailor products and services so that we provide you with choices and competitive fares. As such, we will continue to be proactive in testing new ideas. On October 1, we will proceed with the test of new, complimentary options for United Business customers on three-cabin aircraft used for domestic routes, which represents 16 daily flights. Customers on these flights will receive complimentary fresh sandwiches, salads, breakfast, snack boxes or snacks, depending on the length of flight and time of departure. They will also continue to enjoy complimentary beverages, including beer, wine and cocktails. We will evaluate the results and determine next steps by the end of the year. It's also important to note that full meals will still be served on our p.s. transcontinental flights. Thank you again for your feedback. We will continue to listen and make changes that enable us in this environment to provide you with the choices you value. Sincerely, Graham Atkinson Chief Customer Officer",0,1,0,0,0,1,0
1,2,7103,2,"Just saw this from FlyerTalk and the SFO website - ""San Francisco International Airport (SFO) will conduct a series of temporary runway closures during 2013 to accomplish construction activity for federally-mandated Runway Safety Areas. [These closures will primarily consist of weekend closures of either Runway 28L or 28R, which are the primary runways for arriving flights. Only one runway will be closed at any given time. During closures, the arrival rate at SFO will be reduced from 60 aircraft per hour to 30 aircraft per hour. Delays for flights originating within a two-hour radius of SFO are expected to occur during peak travel times. Peak times are between 9:00 a.m. to12:00 p.m., and 6:00 p.m. to 9:00 p.m. Travelers are strongly encouraged to contact their respective carriers regarding any potential delays."" flysfo.com/web/…updates The dates listed are ... Jan. 11-14, Jan. 18-21, Jan. 25-28, April 5-8, April 12-15, April 19-22, April 26-29 , June 25-26 and and June 27-28 . Runways 28-L and 28-R are used for long haul takeoffs and for virtually all landings. The important point to note is that flights to SFO originating at an airport within a 2 hour flying time, will be subject to delays. These airports cover most of the west coast, from San Diego (SAN) in the south to Portland (PDX - my home) in the north. Seattle is a 2hr15 flight from SFO, so may not be immune. These delays already happen when bad weather hits SFO, as flights from nearby airports are subject to flow control. Should bad weather and these closures hit on the same day(s) it could be big time problems. If you have a flight to SFO and an onward connection for these dates, as referenced above you'd be advised to contact your airline. If you're planning on connecting via SFO from a nearby airport on these dates, allow an enormous amount of contingency, and even consider avoiding SFO altogether.]","Just saw this from FlyerTalk and the SFO website - ""San Francisco International Airport (SFO) will conduct a series of temporary runway closures during 2013 to accomplish construction activity for federally-mandated Runway Safety Areas. ","These closures will primarily consist of weekend closures of either Runway 28L or 28R, which are the primary runways for arriving flights. Only one runway will be closed at any given time. During closures, the arrival rate at SFO will be reduced from 60 aircraft per hour to 30 aircraft per hour. Delays for flights originating within a two-hour radius of SFO are expected to occur during peak travel times. Peak times are between 9:00 a.m. to12:00 p.m., and 6:00 p.m. to 9:00 p.m. Travelers are strongly encouraged to contact their respective carriers regarding any potential delays."" flysfo.com/web/…updates The dates listed are ... Jan. 11-14, Jan. 18-21, Jan. 25-28, April 5-8, April 12-15, April 19-22, April 26-29 , June 25-26 and and June 27-28 . Runways 28-L and 28-R are used for long haul takeoffs and for virtually all landings. The important point to note is that flights to SFO originating at an airport within a 2 hour flying time, will be subject to delays. These airports cover most of the west coast, from San Diego (SAN) in the south to Portland (PDX - my home) in the north. Seattle is a 2hr15 flight from SFO, so may not be immune. These delays already happen when bad weather hits SFO, as flights from nearby airports are subject to flow control. Should bad weather and these closures hit on the same day(s) it could be big time problems. If you have a flight to SFO and an onward connection for these dates, as referenced above you'd be advised to contact your airline. If you're planning on connecting via SFO from a nearby airport on these dates, allow an enormous amount of contingency, and even consider avoiding SFO altogether.",0,1,0,1,0,0,0
1,2,6831,2,"[Mtrip to africa had a great time but ran into some difficulties ]i went with cheap tickets for my airfairs they issued me hardcopies when i got to new york i relized i left my tickets at homein hawaii called cheap tickets they would not issue me new ones told me i had to by all new ones and i would have to deal with south african airlines to get a refund [south african airways maind office told me i had to buy all new to i was on phone for many hours my phlights were already sold out so i ended up buying all new tickets. i was metting my sister in johanesberg aweek after i left jfk and she was going to bring my tickets that my wife sent from hawaii fed X TO L. A.so ionly needed e ticket for first week of trip. When i got to jfk the manager for south african airlines was great gave me e tickets why couldent main office do that.Cheap tickets told me they dont give out hard copies but that is what they sent me . when i got home i tried to get refund. Cheap tickets should have refunded me when i called them back they gave me the attitude like it is not our broblem then i went with credit card they said no problems then i week later said i had to deal with south african aifways i dealt with them for 3 months never geting a call back, manager never in office left numuerous msgs. finally i only got half of my money back i stll lost out on $2,300,00. I work for a major hotel been in the bussiness for 30 years would never treat guest like that my sister who used cheap tickets too and me will never use them again and south african airways needs to change there polices.everybody at south african except for main office were great.]",i went with cheap tickets for my airfairs they issued me hardcopies when i got to new york i relized i left my tickets at homein hawaii called cheap tickets they would not issue me new ones told me i had to by all new ones and i would have to deal with south african airlines to get a refund ,"Mtrip to africa had a great time but ran into some difficulties south african airways maind office told me i had to buy all new to i was on phone for many hours my phlights were already sold out so i ended up buying all new tickets. i was metting my sister in johanesberg aweek after i left jfk and she was going to bring my tickets that my wife sent from hawaii fed X TO L. A.so ionly needed e ticket for first week of trip. When i got to jfk the manager for south african airlines was great gave me e tickets why couldent main office do that.Cheap tickets told me they dont give out hard copies but that is what they sent me . when i got home i tried to get refund. Cheap tickets should have refunded me when i called them back they gave me the attitude like it is not our broblem then i went with credit card they said no problems then i week later said i had to deal with south african aifways i dealt with them for 3 months never geting a call back, manager never in office left numuerous msgs. finally i only got half of my money back i stll lost out on $2,300,00. I work for a major hotel been in the bussiness for 30 years would never treat guest like that my sister who used cheap tickets too and me will never use them again and south african airways needs to change there polices.everybody at south african except for main office were great.",0,1,0,1,0,0,0
1,2,6657,2,"[This is not an airline I thought I would ever use. However, I booked a short break and only at the end of the booking did the lady mention it was a Ryanair flight. (Thanks to those of you on this forum that pointed out Ryanair don’t actually permit this; thankfully we were fine). I spent forever obsessing about my hand luggage and in the end opted to take only a rucksack – was only staying 3 nights. As soon as I arrived at the airport I headed straight to their bag measurers to ensure it was the right size. Turns out it could have been double the size and it would still have been okay. However, I needn’t have bothered because no one checked the size or weight of the bag before boarding either of the flights. In fact, as far as I could see no one on either of our flights had their bags checked. I did wonder though if this was because of flight was running late because as we were queuing to board we could see people departing the plane. Funnily enough we taxied right on time and for the return flight we left about 10 minutes late. I spent ages entering the online check in details as there’s a charge for entering information incorrectly. Again, I needn’t have bothered as the guy barely glanced my passport as he tore my boarding pass. When we did get onboard there did seem to be a problem with some people’s luggage as there wasn’t room overhead for everything but they managed to squeeze cases under some people’s seat. The plane seemed clean as far as I could see and the seats were comfy. Only criticism was that the seats did not recline nor were there any pockets on the back of the seat in front of you to store newspapers etc. I didn’t purchase any drinks or snacks as I took my own on board. And the little interaction I had with staff was pleasant enough. Another slightly annoying things was that my mum, who travels on a Barbados passport, had to have her boarding pass stamped before departure or she’s refused boarding. They make this very clear for the departure flight but I didn’t think it was necessary for the return flight. Praise God I decided to check to be on the safe side because it turns out it needs to be stamped in both directions.] So, the nightmares I had in the lead up to the flight were unfounded. However, there was a couple at our hotel who flew out on another Ryanair flight and were charged the £40 for being a kilo over weight.[ To me it begged the question of whether there was something they could have thrown away and purchased once they landed but hey. Would I fly Ryanair again? Probably not of my choosing but if I absolutely had to then I guess I would as long as I was careful to follow all their rules.]"," So, the nightmares I had in the lead up to the flight were unfounded. However, there was a couple at our hotel who flew out on another Ryanair flight and were charged the £40 for being a kilo over weight.","This is not an airline I thought I would ever use. However, I booked a short break and only at the end of the booking did the lady mention it was a Ryanair flight. (Thanks to those of you on this forum that pointed out Ryanair don’t actually permit this; thankfully we were fine). I spent forever obsessing about my hand luggage and in the end opted to take only a rucksack – was only staying 3 nights. As soon as I arrived at the airport I headed straight to their bag measurers to ensure it was the right size. Turns out it could have been double the size and it would still have been okay. However, I needn’t have bothered because no one checked the size or weight of the bag before boarding either of the flights. In fact, as far as I could see no one on either of our flights had their bags checked. I did wonder though if this was because of flight was running late because as we were queuing to board we could see people departing the plane. Funnily enough we taxied right on time and for the return flight we left about 10 minutes late. I spent ages entering the online check in details as there’s a charge for entering information incorrectly. Again, I needn’t have bothered as the guy barely glanced my passport as he tore my boarding pass. When we did get onboard there did seem to be a problem with some people’s luggage as there wasn’t room overhead for everything but they managed to squeeze cases under some people’s seat. The plane seemed clean as far as I could see and the seats were comfy. Only criticism was that the seats did not recline nor were there any pockets on the back of the seat in front of you to store newspapers etc. I didn’t purchase any drinks or snacks as I took my own on board. And the little interaction I had with staff was pleasant enough. Another slightly annoying things was that my mum, who travels on a Barbados passport, had to have her boarding pass stamped before departure or she’s refused boarding. They make this very clear for the departure flight but I didn’t think it was necessary for the return flight. Praise God I decided to check to be on the safe side because it turns out it needs to be stamped in both directions. To me it begged the question of whether there was something they could have thrown away and purchased once they landed but hey. Would I fly Ryanair again? Probably not of my choosing but if I absolutely had to then I guess I would as long as I was careful to follow all their rules.",0,1,0,1,0,0,0
1,2,6645,2,"I booked a flight to London on British Airways a couple of months ago for August . When I wanted to choose my seat I was shocked to find out that unless I pay $30.00 I can't choose a seat until 24 hours before the flight.This is the first time I saw this practice for a standard, not special seat. I really need an aisle seat , but I'm sure it'll be too late to secure one. I certainly paid enought for the ticket and don't see any reason to give more money for something that never cost money until now. [Just thought I would let you travelers know about it. Very disappointed.]","I booked a flight to London on British Airways a couple of months ago for August . When I wanted to choose my seat I was shocked to find out that unless I pay $30.00 I can't choose a seat until 24 hours before the flight.This is the first time I saw this practice for a standard, not special seat. I really need an aisle seat , but I'm sure it'll be too late to secure one. I certainly paid enought for the ticket and don't see any reason to give more money for something that never cost money until now. ",Just thought I would let you travelers know about it. Very disappointed.,0,0,0,1,0,1,0
1,2,7505,2,Used Diamond parking this year as they collect the car and return it on arrival[. Followed their instructions to the letter and had 2 failed calls before getting hold of someone who said they would call us when he knew when he would be there. Booked them for 04:30 and they had not turned up or answered their phone by 04:50 and check in was closing at 05:10. Gatwick Valet parking came to the rescue and got the car parked and to check in with 4 minutes to spare.] Diamond simply did not turn up and it could have cost us our holiday. Now we are having trouble getting our money back from them.[ Sticking to Gatwick Valet parking from now on. At least the car was kept under cover and on site.],Used Diamond parking this year as they collect the car and return it on arrival Diamond simply did not turn up and it could have cost us our holiday. Now we are having trouble getting our money back from them.,. Followed their instructions to the letter and had 2 failed calls before getting hold of someone who said they would call us when he knew when he would be there. Booked them for 04:30 and they had not turned up or answered their phone by 04:50 and check in was closing at 05:10. Gatwick Valet parking came to the rescue and got the car parked and to check in with 4 minutes to spare. Sticking to Gatwick Valet parking from now on. At least the car was kept under cover and on site.,0,1,0,0,0,0,0
1,2,7340,2,"[Excuse the naivete of this question. ]I have an upcoming flight Toronto-Zurich-Hong Kong...all one ticket with the 2 long hauls on Swiss Int'l. The layover in Zurich is [long--as in ]over 16 hours. I arrive before 7am and don't leave until 22:40, [so I have the entire day in Zurich]. [Plan to take the train to city centre, do some touring etc.] Anyone foresee any problems with luggage being checked all the way through on such a long layover? [Don't know why it bothering me to check it through to final destination, just never have actually let my luggage sit that long in transit. (I suppose I could check it to Zurich, claim it and check in again at night...am not flying economy so checking in again would not take too long and Zurich has a left luggage office so I can store it and my carry on bag there)]","I have an upcoming flight Toronto-Zurich-Hong Kong...all one ticket with the 2 long hauls on Swiss Int'l. The layover in Zurich is over 16 hours. I arrive before 7am and don't leave until 22:40, .  Anyone foresee any problems with luggage being checked all the way through on such a long layover? ","Excuse the naivete of this question. long--as in so I have the entire day in ZurichPlan to take the train to city centre, do some touring etc.Don't know why it bothering me to check it through to final destination, just never have actually let my luggage sit that long in transit. (I suppose I could check it to Zurich, claim it and check in again at night...am not flying economy so checking in again would not take too long and Zurich has a left luggage office so I can store it and my carry on bag there)",0,1,0,0,0,0,0
1,2,7454,2,"I know Jetstar gets a lot of bagging but I thought I'd relate an instance of good customer service [I just received from them. I booked some flights and elected to pay by Direct Deposit to avoid the credit card surcharge. As my bank is the same as theirs the transaction was processed immediately. Two working days later when I checked my itinerary, it was flagged as pending, unpaid. As when I had originally made the payment it said that the booking would only be held for two days I was a little concerned and phoned their customer service department. When I eventually got through, after some discussion I was asked to send a copy of my bank's confirmation of payment, which I duly did. Later that day I found the itinerary was now marked as paid so I was happy enough with that. However, this morning a Jetstar rep called me to check that everything was now OK and ask if I had received my itinerary (which I had). Not only that, but she had to call four times before I was available to take the call, which I thought was pretty good follow up, I would have thought they'd give up after the second try. They did leave voice mail, but only to say they wanted to speak with me personally, so they also didn't take that out and call it good.] I was impressed, better service than I expected.","I know Jetstar gets a lot of bagging but I thought I'd relate an instance of good customer service  I was impressed, better service than I expected.","I just received from them. I booked some flights and elected to pay by Direct Deposit to avoid the credit card surcharge. As my bank is the same as theirs the transaction was processed immediately. Two working days later when I checked my itinerary, it was flagged as pending, unpaid. As when I had originally made the payment it said that the booking would only be held for two days I was a little concerned and phoned their customer service department. When I eventually got through, after some discussion I was asked to send a copy of my bank's confirmation of payment, which I duly did. Later that day I found the itinerary was now marked as paid so I was happy enough with that. However, this morning a Jetstar rep called me to check that everything was now OK and ask if I had received my itinerary (which I had). Not only that, but she had to call four times before I was available to take the call, which I thought was pretty good follow up, I would have thought they'd give up after the second try. They did leave voice mail, but only to say they wanted to speak with me personally, so they also didn't take that out and call it good.",0,1,0,0,0,0,0
1,2,7410,2,"[I am Vietnamese. On 25 July 2016, my application visa was denied by the Consulate General in Ho Chi Minh City, and one denial stamp was put on the last page of my passport. The reason why I applied for the visa because I planned to visit Jeju Island in 2 days and then to spend 6 next days in Seoul. However, because my application was denied, I intend to change my plan that I will visit Jeju Island only without going to Korea mainland. I will have a direct flight from Shanghai to Jeju Island without transiting at any airport on the Korea mainland.] My question is that whether I am able to visit Jeju Island after being denied for visa? [With the denial stamp on the passport, am I still allowed to enter Jeju? As I know, Jeju Island has the free entry visa policy. However, I am concerning that due to the denial stamp, I am not entitled to enjoy such policy. Since my trip will start on 10 September 2016, your quick response would be appreciated. Thanks in advance. P/S: Is there anyone having experience on this one before?]", My question is that whether I am able to visit Jeju Island after being denied for visa? ,"I am Vietnamese. On 25 July 2016, my application visa was denied by the Consulate General in Ho Chi Minh City, and one denial stamp was put on the last page of my passport. The reason why I applied for the visa because I planned to visit Jeju Island in 2 days and then to spend 6 next days in Seoul. However, because my application was denied, I intend to change my plan that I will visit Jeju Island only without going to Korea mainland. I will have a direct flight from Shanghai to Jeju Island without transiting at any airport on the Korea mainland.With the denial stamp on the passport, am I still allowed to enter Jeju? As I know, Jeju Island has the free entry visa policy. However, I am concerning that due to the denial stamp, I am not entitled to enjoy such policy. Since my trip will start on 10 September 2016, your quick response would be appreciated. Thanks in advance. P/S: Is there anyone having experience on this one before?",0,1,0,0,1,1,0
1,2,7028,2,"[Question----a few months ago] I purchased a non-refundable ticket from LAX to DCA. When I made the purchase, I paid about $120 more than the least expensive fare I could find at the time because I had a preferred departure time and wanted a non-stop flight[. A couple of days ago,] I got an email from the airline letting me know they changed my flight to a later time (3 hours), and made it now has a connection through Charlotte. [It is hardly the end of the world, and can manage with the change, but I feel like I am getting less than I paid for, as ]I could have purchased a similar itinerary for less money when I made the original reservation. I am planning to call the airline and see if I am entitled to any compensation, but wondered if anyone here know how likely that would be."," I purchased a non-refundable ticket from LAX to DCA. When I made the purchase, I paid about $120 more than the least expensive fare I could find at the time because I had a preferred departure time and wanted a non-stop flight I got an email from the airline letting me know they changed my flight to a later time (3 hours), and made it now has a connection through Charlotte. I could have purchased a similar itinerary for less money when I made the original reservation. I am planning to call the airline and see if I am entitled to any compensation, but wondered if anyone here know how likely that would be.","Question----a few months ago. A couple of days ago,It is hardly the end of the world, and can manage with the change, but I feel like I am getting less than I paid for, as ",0,1,0,0,0,0,0
1,2,6904,2,"[Flew yesterday from Manchester to Orlando. Routing was originally via Atlanta with 4 hour layover prior to onward to MCO. 10 pax with reserved seating in economy. All pretty routine. Half of party arrives at MAN and calls me as checking out hotel, ]Atlanta flight overbooked. [Heart sinks as travelling first time where it is just me with three sons, and sons girlfriend. So as I am mentally thinking EU261 rules, this is quickly followed up by they want to know if we are willing to switch to non stop flight leaving 30 minutes later. Heck yes, especially with a PE upgrade thrown in. 747-400 (Barbarella): great IFE, pretty good food (chicken well spicy must have read the tomato juice experiment), excellent attentive service. Seat are good pitch, but for me are not the most comfortable with headrest adjustment poor. Economy on way home is going too be a let down for the kids, hey ho. MCO arrival was excellent. We were an hour from wheels down to driving out the rental car garage. Immigration was empty, used new kiosks which worked for 7 out of 10 including sons girlfriend who had not travelled before. We did go through recheck for 3 as their receipts had a cross on. I know some have reported this process being done twice over, with some work to rule type approach but for me it was only for issues with taking finger scan. Grabbed bags, hit the tram and out. So great experience all round, even saw the Dreamliner at MAN ;-) Now just need to ask an EU261 compensation questions and complain about not getting my assigned seats...]",Atlanta flight overbooked. ,"Flew yesterday from Manchester to Orlando. Routing was originally via Atlanta with 4 hour layover prior to onward to MCO. 10 pax with reserved seating in economy. All pretty routine. Half of party arrives at MAN and calls me as checking out hotel, Heart sinks as travelling first time where it is just me with three sons, and sons girlfriend. So as I am mentally thinking EU261 rules, this is quickly followed up by they want to know if we are willing to switch to non stop flight leaving 30 minutes later. Heck yes, especially with a PE upgrade thrown in. 747-400 (Barbarella): great IFE, pretty good food (chicken well spicy must have read the tomato juice experiment), excellent attentive service. Seat are good pitch, but for me are not the most comfortable with headrest adjustment poor. Economy on way home is going too be a let down for the kids, hey ho. MCO arrival was excellent. We were an hour from wheels down to driving out the rental car garage. Immigration was empty, used new kiosks which worked for 7 out of 10 including sons girlfriend who had not travelled before. We did go through recheck for 3 as their receipts had a cross on. I know some have reported this process being done twice over, with some work to rule type approach but for me it was only for issues with taking finger scan. Grabbed bags, hit the tram and out. So great experience all round, even saw the Dreamliner at MAN ;-) Now just need to ask an EU261 compensation questions and complain about not getting my assigned seats...",0,1,0,0,0,0,1
1,2,6828,2,"Beware what you get with budget airlines ... you probably will get what you pay for [--- or in my case less. Flew Spirit Airlines from New York to Myrtle Beach and back last week with my wife and two-year old. Of course with kids (especially with safety seats that have to be in window seat to prevent blocking the egress path) I knew we'd be ponying up a significant chunk of change for baggage charges and pre-paid seat assignments. Flights were delayed, lines were long, ground staff was overworked and, with exception of one nice man, rude ... but figured you get what you pay for. Little did I know, you can actually get less than you paid for --- on the return flight the Spirit Airlines computer system was down in Myrtle Beach --- causing in addition to very long lines (always fun with a 2-year old), the loss of all information on who pre-paid for seats and baggage so it would be open seating. Annoying, but we were informed that all baggage would be free and anyone pre-paying for baggage or seat assignments would get a refund by calling the 1-800 number. Other than asking twice for the 1-800 number and never getting it, we did arrive safely in NY two hours late which is not horrible for LaGuardia. However, upon returning and calling the 1-800 number I was informed that since I did check luggage and did use 3 seats - I would not have any money refunded. So you can get less that what you paid for --- even on a budget airline.]",Beware what you get with budget airlines ... you probably will get what you pay for ,"--- or in my case less. Flew Spirit Airlines from New York to Myrtle Beach and back last week with my wife and two-year old. Of course with kids (especially with safety seats that have to be in window seat to prevent blocking the egress path) I knew we'd be ponying up a significant chunk of change for baggage charges and pre-paid seat assignments. Flights were delayed, lines were long, ground staff was overworked and, with exception of one nice man, rude ... but figured you get what you pay for. Little did I know, you can actually get less than you paid for --- on the return flight the Spirit Airlines computer system was down in Myrtle Beach --- causing in addition to very long lines (always fun with a 2-year old), the loss of all information on who pre-paid for seats and baggage so it would be open seating. Annoying, but we were informed that all baggage would be free and anyone pre-paying for baggage or seat assignments would get a refund by calling the 1-800 number. Other than asking twice for the 1-800 number and never getting it, we did arrive safely in NY two hours late which is not horrible for LaGuardia. However, upon returning and calling the 1-800 number I was informed that since I did check luggage and did use 3 seats - I would not have any money refunded. So you can get less that what you paid for --- even on a budget airline.",0,1,0,1,0,0,0
1,2,6811,2,"[For those of you who are not familiar with Westjet, it is a Canadian discount carrier that we have flown for years. It has been very solid and reliable for us and is our domestic airline of choice. However, Westjet seems to be encountering some problems, seemingly from its conversion to a new reservation system.] I am trying to book a domestic flight using travel credits from a previous cancellation.[ (I have been trying for 24 hours.) The wait to speak to a customer service rep is currently 45 - 60 minutes and they warn you that they can only accept credit card payment at this time. I have looked online, but it is the same situation. In the meantime, the current seat sale deadline is fast approaching. Are there any Westjetters (or anyone else) out there who can provide some clarification as to what is going on and how long before it is sorted out (i.e., I can use my travel credits)? Thanks so much.]", I am trying to book a domestic flight using travel credits from a previous cancellation.,"For those of you who are not familiar with Westjet, it is a Canadian discount carrier that we have flown for years. It has been very solid and reliable for us and is our domestic airline of choice. However, Westjet seems to be encountering some problems, seemingly from its conversion to a new reservation system. (I have been trying for 24 hours.) The wait to speak to a customer service rep is currently 45 - 60 minutes and they warn you that they can only accept credit card payment at this time. I have looked online, but it is the same situation. In the meantime, the current seat sale deadline is fast approaching. Are there any Westjetters (or anyone else) out there who can provide some clarification as to what is going on and how long before it is sorted out (i.e., I can use my travel credits)? Thanks so much.",0,1,0,0,1,1,0
1,2,7406,2,"[So... I booked a flight with Aeromexico from London to Mexico City yesterday evening, at a pretty awesome price (compared to BA/Air France/KLM). HOWEVER, since I made the booking I have already had 3 pretty stressful phonecalls with a travel agency called ""Bravo Travel"" who seem to be processing the booking. The English Aeromexico website doesn't seem completely finished yet and didn't ask for any of my personal details, such as date of birth, nationality, passport etc., so these have to be given over the phone. This is where the problems started, as the person from 'Bravo Travel' doesn't speak English and cannot understand me. And I, on the other hand, am extremely confused and frustrated that I can't speak to Aeromexico directly (or email them, for that matter). ]Am I the first person to use this new Aeromexico route,[ or has someone else on here already tried them and can help me?? I can't seem to talk to anyone who can write down my passport details correctly! I am already stressed out because now I think there'll be something wrong with the ticket... :( Any input would be much appreciated!]","Am I the first person to use this new Aeromexico route,","So... I booked a flight with Aeromexico from London to Mexico City yesterday evening, at a pretty awesome price (compared to BA/Air France/KLM). HOWEVER, since I made the booking I have already had 3 pretty stressful phonecalls with a travel agency called ""Bravo Travel"" who seem to be processing the booking. The English Aeromexico website doesn't seem completely finished yet and didn't ask for any of my personal details, such as date of birth, nationality, passport etc., so these have to be given over the phone. This is where the problems started, as the person from 'Bravo Travel' doesn't speak English and cannot understand me. And I, on the other hand, am extremely confused and frustrated that I can't speak to Aeromexico directly (or email them, for that matter).  or has someone else on here already tried them and can help me?? I can't seem to talk to anyone who can write down my passport details correctly! I am already stressed out because now I think there'll be something wrong with the ticket... :( Any input would be much appreciated!",0,1,0,0,1,1,0
1,2,7350,2,"[I like to fill out the application for travel insurance correctly so that if I should need it in case of emergency, the insurance company can't claim that my application was invalid because I did it wrong. The problem is that I've asked this question 3 times with 3 different telephone reps at Travel Guard Insurance and I've gotten 3 different answers. I don't think the telephone reps understand this either. My question is this:] When buying the policy, you have to put down on the application ""trip cost.""[ Using BA Avios points for a Business Class ticket, the taxes and fees which I paid were about $1100. (OUCH !!!) The first agent told me to insure the cost of the actual ticket. (I knew this wasn't correct so I called back.) The second agent told me I could only list the cost to re-deposit the points in case of cancellation. This would be $65 USD. I wanted to double-check, so I called back a 3rd time, and the 3rd agent told me to put down the cost of the taxes and fees. In case of cancellation, I would get the taxes and fees back from BA. YIKES....I don't know what to do now? ]Does anyone know for sure?[ How do I avoid future trouble about this??? Thanks.]"," When buying the policy, you have to put down on the application ""trip cost.""Does anyone know for sure?","I like to fill out the application for travel insurance correctly so that if I should need it in case of emergency, the insurance company can't claim that my application was invalid because I did it wrong. The problem is that I've asked this question 3 times with 3 different telephone reps at Travel Guard Insurance and I've gotten 3 different answers. I don't think the telephone reps understand this either. My question is this: Using BA Avios points for a Business Class ticket, the taxes and fees which I paid were about $1100. (OUCH !!!) The first agent told me to insure the cost of the actual ticket. (I knew this wasn't correct so I called back.) The second agent told me I could only list the cost to re-deposit the points in case of cancellation. This would be $65 USD. I wanted to double-check, so I called back a 3rd time, and the 3rd agent told me to put down the cost of the taxes and fees. In case of cancellation, I would get the taxes and fees back from BA. YIKES....I don't know what to do now?  How do I avoid future trouble about this??? Thanks.",0,0,0,1,1,0,0
1,2,7305,2,"I know that Silk is a subsidiary of Singapore Airlines, but do they support the ability to check baggage through and connect airside? [or does Silk work as an independent 'budget' point-to-point airline? I am looking at a flight schedule that has 2 hours between arriving into Singapore (Changi SIN) at 05:55 (T3) on a Singapore Airlines flight, departing on a Silk Air flight at 07:55 (T2). If I can check baggage right through at the start of my journey and simply transit airside from T3 to T2, I think this will work. If I have to get my baggage, pass immigration, re-check in and pass back thro' immigration it won't! Grateful for any advice. Cheers, Mark]","I know that Silk is a subsidiary of Singapore Airlines, but do they support the ability to check baggage through and connect airside? ","or does Silk work as an independent 'budget' point-to-point airline? I am looking at a flight schedule that has 2 hours between arriving into Singapore (Changi SIN) at 05:55 (T3) on a Singapore Airlines flight, departing on a Silk Air flight at 07:55 (T2). If I can check baggage right through at the start of my journey and simply transit airside from T3 to T2, I think this will work. If I have to get my baggage, pass immigration, re-check in and pass back thro' immigration it won't! Grateful for any advice. Cheers, Mark",0,1,0,0,1,1,0
1,2,7289,2,"[Okay, so these airline tickets were bought for us by our daughter who booked it all, she is now abroad to hard to contact right now, we travel to NY on Thurs., but our tickets with Norwegian Airlines which our daughter emailed to us show nothing regarding which airport we fly into - pretty important because a relative is picking us up. There are no airport codes that I can see. ]The details of our flight are as follows - DY7015 - 12 Feb 2015 ,18:05 London-Gatwick 21:00 New York. [Have copied and pasted those details and as you can see it just says New York not JFK or Newark or the codes for said airport.] Does anyone know from these scant details which airport we will be flying into[, have a phone number to ring and will ring that if nobody on here knows. Thanks. x]","The details of our flight are as follows - DY7015 - 12 Feb 2015 ,18:05 London-Gatwick 21:00 New York.  Does anyone know from these scant details which airport we will be flying into","Okay, so these airline tickets were bought for us by our daughter who booked it all, she is now abroad to hard to contact right now, we travel to NY on Thurs., but our tickets with Norwegian Airlines which our daughter emailed to us show nothing regarding which airport we fly into - pretty important because a relative is picking us up. There are no airport codes that I can see. Have copied and pasted those details and as you can see it just says New York not JFK or Newark or the codes for said airport., have a phone number to ring and will ring that if nobody on here knows. Thanks. x",0,1,1,0,0,0,0
1,2,6766,2,"I am traveling soon with my two kids aged 12 and 14. [Both if them are relatively fussy eaters and would prefer a child's meal on the plane. ]I am trying to use the Cathay Pacific manage my booking page to select specific meals for them, and the drop down menu won't give me the child's meal option where you get to select a special meal.[ Child's meal is showing in the confirmation for my 12yo, but this was confirmed by that travel agent who made the booking for us 10 months ago. Now ]when I go into that menu the CHML option is no longer there. [So, my question is - ]is it likely that this option only appears for passengers on a child's fare?[ I tried ringing them last night but after being in the queue for 30+ minutes I abandoned the mission.]","I am traveling soon with my two kids aged 12 and 14. I am trying to use the Cathay Pacific manage my booking page to select specific meals for them, and the drop down menu won't give me the child's meal option where you get to select a special meal.when I go into that menu the CHML option is no longer there. is it likely that this option only appears for passengers on a child's fare?","Both if them are relatively fussy eaters and would prefer a child's meal on the plane.  Child's meal is showing in the confirmation for my 12yo, but this was confirmed by that travel agent who made the booking for us 10 months ago. Now So, my question is -  I tried ringing them last night but after being in the queue for 30+ minutes I abandoned the mission.",0,1,0,1,0,1,0
1,2,7254,2,"[I thought I would share our experience. If you have any questions, please ask. Thomson Flight Booking: Easily done online with no problems. We booked extra legroom seats and we felt the cost was worth it. Seat Selection: This was done online as well and it was simple. My only complaint is that we wanted two aisle seats and it wouldn't let me. Online Check in: I checked in a week ahead of time and printed boarding passes. Again, simple and easy. Night before luggage drop: We dropped off our luggage the night before with no stress or problems. I love being able to do this. Flight: Boarding was on time and very efficient. We did take off about 20 minutes later than planned. The flight was comfortable. We had bought a Boots Meal deal at the airport before we went to the plan. So, we did not purchase anything on the plane. We booked extra space seats and they were good value for my tall husband. The flight is about 3 hours from Manchester. Luggage & Immigration in Naples: we disembarked quickly upon landing to a bus. At immigration, the lines went quickly. We had a little wait for the luggage and then off to our transfer. From landing to our transport heading to Sorrento, it took about 1 1/2 hours. The return trip was just as simple and easy. ]We were pleased with our flights and now look forward to our trip on the Dreamliner this summer.",We were pleased with our flights and now look forward to our trip on the Dreamliner this summer.,"I thought I would share our experience. If you have any questions, please ask. Thomson Flight Booking: Easily done online with no problems. We booked extra legroom seats and we felt the cost was worth it. Seat Selection: This was done online as well and it was simple. My only complaint is that we wanted two aisle seats and it wouldn't let me. Online Check in: I checked in a week ahead of time and printed boarding passes. Again, simple and easy. Night before luggage drop: We dropped off our luggage the night before with no stress or problems. I love being able to do this. Flight: Boarding was on time and very efficient. We did take off about 20 minutes later than planned. The flight was comfortable. We had bought a Boots Meal deal at the airport before we went to the plan. So, we did not purchase anything on the plane. We booked extra space seats and they were good value for my tall husband. The flight is about 3 hours from Manchester. Luggage & Immigration in Naples: we disembarked quickly upon landing to a bus. At immigration, the lines went quickly. We had a little wait for the luggage and then off to our transfer. From landing to our transport heading to Sorrento, it took about 1 1/2 hours. The return trip was just as simple and easy. ",0,1,0,0,0,0,0
1,2,6547,2,[On a ]flight from Mumbai to Brussels (Brussels airlines) [and ]then[ switching airlines for] flight from Brussels to Chicago (United Airlines) - will we have to go through customs in Brussels?,flight from Mumbai to Brussels (Brussels airlines) then flight from Brussels to Chicago (United Airlines) - will we have to go through customs in Brussels?,On a and  switching airlines for,0,0,0,0,0,1,0
1,2,6514,2,"Does anyone know where I'd find estimated prices from Atlanta. [My vacation destination is up in the air at this point and I'm flexible so I'd like to find a listing of places that are cheap to fly. Mexico, carribean, central american are all good choices. Thanks in advance.]",Does anyone know where I'd find estimated prices from Atlanta. ,"My vacation destination is up in the air at this point and I'm flexible so I'd like to find a listing of places that are cheap to fly. Mexico, carribean, central american are all good choices. Thanks in advance.",0,1,0,0,1,0,0
1,2,6553,2,Do anyone have experience of flying TAP to Brazil? [Any comments would be appreciated.],Do anyone have experience of flying TAP to Brazil? ,Any comments would be appreciated.,0,0,0,0,1,0,0
1,2,6548,2,[Evening ]Just wondered if anyone had a valid discount code for the terminal 2 meet and greet parking. [Thanks],Just wondered if anyone had a valid discount code for the terminal 2 meet and greet parking. ,Evening Thanks,1,0,0,0,1,0,0
1,2,6537,2,Do Jet 2.com have in flight entertainment handset players on sale from Manchester? [Ive heard that Jet2 flying from Leeds have them but maybe not Manchester as yet. Does anyone know? x],Do Jet 2.com have in flight entertainment handset players on sale from Manchester? ,Ive heard that Jet2 flying from Leeds have them but maybe not Manchester as yet. Does anyone know? x,0,0,0,0,0,1,0
1,2,6522,2,"[I'm travelling with Kingfisher next week ]to Delhi, is there a first class lounge in Terminal 4 that can be used by Kingfisher first class customers?","to Delhi, is there a first class lounge in Terminal 4 that can be used by Kingfisher first class customers?",I'm travelling with Kingfisher next week ,0,1,0,0,0,0,0
1,2,6528,2,We are going to fly back home from Dublin > London > Hong Kong. I would like to know if two hours connection time is good enough? [Thanks!],We are going to fly back home from Dublin > London > Hong Kong. I would like to know if two hours connection time is good enough? ,Thanks!,0,0,0,0,1,0,0
1,2,6538,2,Does anyone know when Alaska Airlines will be having a sale in the near future? [We are flying from Sacramento to Vancouver in August.],Does anyone know when Alaska Airlines will be having a sale in the near future? ,We are flying from Sacramento to Vancouver in August.,0,1,0,0,0,0,0
1,2,6507,2,What advantage is there in booking directly with an airline rather than through an agent? [I have almost always booked with the airline but now have an agent whose price is around $50 cheaper than airline and airline does not have price match.],What advantage is there in booking directly with an airline rather than through an agent? ,I have almost always booked with the airline but now have an agent whose price is around $50 cheaper than airline and airline does not have price match.,0,1,0,0,0,0,0
1,2,6508,2,"Hi, Could someone please confirm if CX 884 - HKG-LAX business class seats are truly lie flat seats? [The aircraft code shows 773, travel agent says they are lie flat but Seatguru shows them as recliners. Help is appreciated. Cheers]","Hi, Could someone please confirm if CX 884 - HKG-LAX business class seats are truly lie flat seats? ","The aircraft code shows 773, travel agent says they are lie flat but Seatguru shows them as recliners. Help is appreciated. Cheers",0,0,1,0,1,0,0
1,2,6656,2,"[Hi! I was wondering if anyone could help me!] I've booked for extra legroom seats on the 787 (Thomson) for my flight from Gatwick to the Dominican Republic. I was just wondering, where are the inflight entertainment screens for these seats? [Or do they not have them?]"," I've booked for extra legroom seats on the 787 (Thomson) for my flight from Gatwick to the Dominican Republic. I was just wondering, where are the inflight entertainment screens for these seats? ",Hi! I was wondering if anyone could help me!Or do they not have them?,1,0,0,0,0,1,0
1,2,6613,2,[Hi guys ]I would like to get suggestions from people who have traveled on Lufthansa before on the kind of meal to choose from ?,I would like to get suggestions from people who have traveled on Lufthansa before on the kind of meal to choose from ?,Hi guys ,1,0,0,0,0,0,0
1,2,6608,2,"[So you ]chose your window seat but now you are feeling maybe you should have chosen an aisle seat . [Or maybe you wished another different seat might have been available. ]When you [do your once a week] check on your reservaton and seat asignment, if a better seat is available, click on it .[ If you can't get it the website will tell you . But often, if it is available, you can]!","chose your window seat but now you are feeling maybe you should have chosen an aisle seat . When you  check on your reservaton and seat asignment, if a better seat is available, click on it .!","So you Or maybe you wished another different seat might have been available. do your once a week If you can't get it the website will tell you . But often, if it is available, you can",0,1,0,0,0,1,0
1,2,6599,2,"Transferring from United Airlines to Swissair, NYC to Zurich and then Zurich to Florence, Italy. [I have a lot of time available for layover, but ]was wondering how far is it from the arriving flight to the departing flight, [because my wife has some issues with walking, and we may need a wheelchair. Thank you.]","Transferring from United Airlines to Swissair, NYC to Zurich and then Zurich to Florence, Italy. was wondering how far is it from the arriving flight to the departing flight, ","I have a lot of time available for layover, but because my wife has some issues with walking, and we may need a wheelchair. Thank you.",0,1,0,0,1,0,0
1,2,6577,2,"[Hi Guys Just looking for some advice, a friend of mine has just had her ]flight cancelled from Sydney to Hong Kong by Fiji Airlines,[ they offered her an alternative flight 2 days later which doesn't suit as she'll miss the event she's scheduled to attend. She's now asking Fiji Airways for a refund to which they are flat out refusing to give her. The fare rules of the ticket state that it's non-refundable but as] it's the airline who have cancelled the flight and the alternative flight is not an option, do she have any right to a refund? [Her consumer rights would be under governed by Australian law. Cheers,]","flight cancelled from Sydney to Hong Kong by Fiji Airlines, it's the airline who have cancelled the flight and the alternative flight is not an option, do she have any right to a refund? ","Hi Guys Just looking for some advice, a friend of mine has just had her  they offered her an alternative flight 2 days later which doesn't suit as she'll miss the event she's scheduled to attend. She's now asking Fiji Airways for a refund to which they are flat out refusing to give her. The fare rules of the ticket state that it's non-refundable but asHer consumer rights would be under governed by Australian law. Cheers,",1,1,0,0,1,0,0
1,2,6650,2,"[Hello, ]I have a Qatar flight from Delhi to Brussels with a stopover at Doha. The transit time is 1.45 min and I am worried if the time is enough to complete the boarding for my connecting flight. [The whole schedule is pretty packed. I am traveling for a friends wedding. I am his Best Man and cant afford any delays. Please help. Any advice will be highly appreciated. Thanks in Advance :)]",I have a Qatar flight from Delhi to Brussels with a stopover at Doha. The transit time is 1.45 min and I am worried if the time is enough to complete the boarding for my connecting flight. ,"Hello, The whole schedule is pretty packed. I am traveling for a friends wedding. I am his Best Man and cant afford any delays. Please help. Any advice will be highly appreciated. Thanks in Advance :)",1,1,0,0,1,0,0
1,2,6610,2,"[Hi all, ]i am looking for a flight [for my mum who is] goin to Brisbane around the 7th december [to visit family. please] could anyone give me ideas of who's best to go with at the moment, [price wise and decent flight. Its been 13 years since i last went.So wouldn't have a clue now Thanks Marish]","i am looking for a flight  goin to Brisbane around the 7th december  could anyone give me ideas of who's best to go with at the moment, ","Hi all, for my mum who isto visit family. pleaseprice wise and decent flight. Its been 13 years since i last went.So wouldn't have a clue now Thanks Marish",1,1,0,0,1,0,0
1,2,6648,2,"[tripadvisor.co.uk/…55565244 Please see the link above for some diverging views. Someone has suggested that I consult with the experts here. ]The question for me is whether to book my flights direct with Royal Brunei or save £40 a head by booking through Travelbag online[, who are an appointed agent.]",The question for me is whether to book my flights direct with Royal Brunei or save £40 a head by booking through Travelbag online,"tripadvisor.co.uk/…55565244 Please see the link above for some diverging views. Someone has suggested that I consult with the experts here. , who are an appointed agent.",0,0,0,0,0,1,0
1,2,6576,2,[Hi there.. ]Im travelling from Sydney to Toronto via Vancouver and would like to bring back a bottle of wine or two from Duty Free. [Im not planning to check in any luggage..] Is it possible to carry on duty free liquor? [Thanks!],Im travelling from Sydney to Toronto via Vancouver and would like to bring back a bottle of wine or two from Duty Free.  Is it possible to carry on duty free liquor? ,Hi there.. Im not planning to check in any luggage..Thanks!,1,1,0,0,1,0,0
1,2,6549,2,"[Hi, ]I recently purchased a set of AirAsia tickets [(Singapore-Osaka) and (Tokyo-Singapore)] from their booking website. May I know if stuff like Airport Taxes and Fuel Surcharges are included in the ticket price? [Thank you]",I recently purchased a set of AirAsia tickets  from their booking website. May I know if stuff like Airport Taxes and Fuel Surcharges are included in the ticket price? ,"Hi, (Singapore-Osaka) and (Tokyo-Singapore)Thank you",1,1,0,0,1,0,0
1,2,6554,2,"[Appreciate TA responses to my previous inquiry for this trip in First on either Delta, American or United. Now, because of FF miles and favorable schedule, I have another option of using USAir through LAS out and PHX back. Airbus 320 out and Airbus 321/319 back. ]My concern is many reviews that USair service is lousy.[ Please advise.]",My concern is many reviews that USair service is lousy.,"Appreciate TA responses to my previous inquiry for this trip in First on either Delta, American or United. Now, because of FF miles and favorable schedule, I have another option of using USAir through LAS out and PHX back. Airbus 320 out and Airbus 321/319 back.  Please advise.",0,1,0,0,1,1,0
1,2,6578,2,"[Hi, ]I tried to buy my ticket from lstanbul to Amsterdam via Go to gate and the web site charged me two times with no confirmed flight ticket. Any idea about recharged terms.[ Thank you Cihan]",I tried to buy my ticket from lstanbul to Amsterdam via Go to gate and the web site charged me two times with no confirmed flight ticket. Any idea about recharged terms.,"Hi,  Thank you Cihan",1,0,0,0,1,1,0
1,2,6714,2,"[Hello, everyone. I'm not sure if I'm posting this in the right spot, but I'm not really sure where else to post this. ]I am going to be traveling to Scotland in mid-January. [The dates are already set, as I have already confirmed the time off from work. Unfortunately,] I need to book a Saturday flight both ways, [due to work,] [otherwise I lose out in time in the UK. Anyway, I'm having trouble figuring out when to book it.] Is it best to book it now, or should I wait a few weeks/months? [The cheapest flights I'm seeing right now are around $1,070 for a roundtrip flight from Albany, NY to Glasgow, Scotland. Any advice?]","I am going to be traveling to Scotland in mid-January.  I need to book a Saturday flight both ways,   Is it best to book it now, or should I wait a few weeks/months? ","Hello, everyone. I'm not sure if I'm posting this in the right spot, but I'm not really sure where else to post this. The dates are already set, as I have already confirmed the time off from work. Unfortunately,due to work,otherwise I lose out in time in the UK. Anyway, I'm having trouble figuring out when to book it.The cheapest flights I'm seeing right now are around $1,070 for a roundtrip flight from Albany, NY to Glasgow, Scotland. Any advice?",1,1,0,0,0,1,0
1,2,6688,2,"I was wondering if anyone could tell me what security is like at t8[ ( yes I have posted other security related posts b4 last one I promise!)] does this terminal have backscatter scanners, millimeter wave units or walk through metal detectors [Any info would be greatly appreciated Cheers]","I was wondering if anyone could tell me what security is like at t8 does this terminal have backscatter scanners, millimeter wave units or walk through metal detectors ", ( yes I have posted other security related posts b4 last one I promise!)Any info would be greatly appreciated Cheers,0,1,0,0,1,1,0
1,2,6707,2,As regards Air NZ/United/Continental can a disposable razor be taken Carry On in the plastic bag?? [Have checked Air NZ Restricted Items regs & it is not clear to me. Thanks H49],As regards Air NZ/United/Continental can a disposable razor be taken Carry On in the plastic bag?? ,Have checked Air NZ Restricted Items regs & it is not clear to me. Thanks H49,0,1,0,0,1,0,0
1,2,6685,2,"[Hi,] I arrive in CDG an Air France about 11:30 on a Wednesday morning and have 2:25 hours before my AF flight to Amman. is that enough time to make it? [Thanks, Carolyn]", I arrive in CDG an Air France about 11:30 on a Wednesday morning and have 2:25 hours before my AF flight to Amman. is that enough time to make it? ,"Hi,Thanks, Carolyn",1,0,0,0,1,0,0
1,2,6706,2,leaves Melbourne just after midnight for Singapore late dinner or an early breakfast... which is served.. [thanks..],leaves Melbourne just after midnight for Singapore late dinner or an early breakfast... which is served.. ,thanks..,0,0,0,0,1,0,0
1,2,6683,2,Can someone advise me on the cheapest and best way for air travel from Perth to New York [or some place on the east coast. Every flight I have looked at is over 2000.] Travel dates are dec 16 to Jan 25. [approx. HELP HELP],Can someone advise me on the cheapest and best way for air travel from Perth to New York  Travel dates are dec 16 to Jan 25. ,or some place on the east coast. Every flight I have looked at is over 2000.approx. HELP HELP,0,0,0,0,0,1,0
1,2,6715,2,"[Hello,] I am booked on the British Airways 787 London-Austin direct in July. Does anyone know if the seats in row 39 recline? [I will be traveling with my daughter and these are the only seats that have just two together, but if they don't recline it may not be worth it. Can't quite tell from seat guru. Thanks for any advice.]", I am booked on the British Airways 787 London-Austin direct in July. Does anyone know if the seats in row 39 recline? ,"Hello,I will be traveling with my daughter and these are the only seats that have just two together, but if they don't recline it may not be worth it. Can't quite tell from seat guru. Thanks for any advice.",1,1,0,0,1,0,0
1,2,6681,2,"[not sure which forum to post this in! sorry!! have just this week been diagnosed as type 2 diabetic and ]am going to be travelling quite a few times on holiday from the UK in the next few months (Porto, Athens and New York) and have just been told that i need to arrance ""special"" travel insurance,[ rather than the run of the mill one i would usually buy... ]anyone got any suggestions or recommendations?[ thanks in advance!]","am going to be travelling quite a few times on holiday from the UK in the next few months (Porto, Athens and New York) and have just been told that i need to arrance ""special"" travel insurance,anyone got any suggestions or recommendations?",not sure which forum to post this in! sorry!! have just this week been diagnosed as type 2 diabetic and  rather than the run of the mill one i would usually buy...  thanks in advance!,0,1,0,0,1,0,0
1,2,6671,2,"I have a 12 hour layover ion LHR, and 2 different PNR numbers. ( AA and BA) AA said they could check my bag through to final destination as long as I show proof of other ticket. Does any know if I still have to clear customs with my checked bag and then re check? [I am planning to kill sometime in the city and would like to do this as easy as possible.]","I have a 12 hour layover ion LHR, and 2 different PNR numbers. ( AA and BA) AA said they could check my bag through to final destination as long as I show proof of other ticket. Does any know if I still have to clear customs with my checked bag and then re check? ",I am planning to kill sometime in the city and would like to do this as easy as possible.,0,0,0,0,0,1,0
1,2,6750,2,"[Guys, ]I will arrive from Siem Reap 16:20 at DMK (flying AirAsia). And I have a connection flight to HKG in the same airport, at 17:20. I do not have any bags. Is 1 hour long enough for an Air Asia ""connection"" at DMK? [Without bags? Thanks a lot!]","I will arrive from Siem Reap 16:20 at DMK (flying AirAsia). And I have a connection flight to HKG in the same airport, at 17:20. I do not have any bags. Is 1 hour long enough for an Air Asia ""connection"" at DMK? ","Guys, Without bags? Thanks a lot!",1,0,0,0,1,1,0
1,2,6730,2,"I have a 1 hour and 40 min layover at DTW (flying Delta). I'll be coming from Manila and will take a connecting flight to New York, also on Delta. I know I don't have much time to clear customs and go through immigrations, with that time. Could anyone advise me on how to navigate the airport?[ I'll be carrying three huge bags plus carry on, and i'm a 100 pound person who has never flown before, plus I have very little knowledge of airports. Thank you!]","I have a 1 hour and 40 min layover at DTW (flying Delta). I'll be coming from Manila and will take a connecting flight to New York, also on Delta. I know I don't have much time to clear customs and go through immigrations, with that time. Could anyone advise me on how to navigate the airport?"," I'll be carrying three huge bags plus carry on, and i'm a 100 pound person who has never flown before, plus I have very little knowledge of airports. Thank you!",0,1,0,0,1,0,0
1,2,6729,2,"[This Indonesian airline seems to have discarded good timekeeping from their rule book!] Took 3 flights with them to/from Bali between Feb & June this year, one was an hour late and one was 1 1/2 hours late resulting in two lost connections, and a great deal of expense to get back home to UK. A claim to Sriwijaya resulted in a refusal quoting terms & conditions."," Took 3 flights with them to/from Bali between Feb & June this year, one was an hour late and one was 1 1/2 hours late resulting in two lost connections, and a great deal of expense to get back home to UK. A claim to Sriwijaya resulted in a refusal quoting terms & conditions.",This Indonesian airline seems to have discarded good timekeeping from their rule book!,0,0,0,1,0,0,0
1,2,6702,2,Hi Has anyone used the Brussels Airlines flight to Nairobi at £1500 for four people [it is really cheap and its from our local airport] The flight refuels in Burundi on the journey to Nairobi Thought I would ask before booking[ just in case it awful Thanks],Hi Has anyone used the Brussels Airlines flight to Nairobi at £1500 for four people  The flight refuels in Burundi on the journey to Nairobi Thought I would ask before booking,it is really cheap and its from our local airport just in case it awful Thanks,0,0,0,0,1,1,0
1,2,6708,2,"[Hello... ]I have Tinnitus and will be taking a non-stop flight with an A340 cross country. [I will be wearing my headphones, ]but wanted to see what your opinions are for the quietest seat in Economy. [I know being in front of wings or on top is the best for noise from my experience, however, economy starts from a little behind the middle of the wing. I'm considering taking row 24, in the middle as the sides are not available. Thoughts? Here is a map of the plane: seatguru.com/airlines/Swiss_Airlines/Swiss_A…]",I have Tinnitus and will be taking a non-stop flight with an A340 cross country. but wanted to see what your opinions are for the quietest seat in Economy. ,"Hello... I will be wearing my headphones, I know being in front of wings or on top is the best for noise from my experience, however, economy starts from a little behind the middle of the wing. I'm considering taking row 24, in the middle as the sides are not available. Thoughts? Here is a map of the plane: seatguru.com/airlines/Swiss_Airlines/Swiss_A…",1,1,0,0,0,1,0
1,2,6827,2,"[Hello,] i can not find Transavia Holland in the list airlines?", i can not find Transavia Holland in the list airlines?,"Hello,",1,0,0,0,0,0,0
1,2,6808,2,"Does anybody now if seats on row 89, in the upper deck of Air France A380 recline normaly?[ The question is because these seats have the emergency exit right behind them.]","Does anybody now if seats on row 89, in the upper deck of Air France A380 recline normaly?", The question is because these seats have the emergency exit right behind them.,0,0,1,0,0,0,0
1,2,6856,2,Has anyone used petas.gr from Sky Scanner to book flights? [I would like to book a long-haul flight to Vietnam and they seem to offer the cheapest flights on SkyScanner however I have never heard of them before and there are no reviews on Google so i'm a bit worried to book my flights through them. Any advice or first hand experience please? :)],Has anyone used petas.gr from Sky Scanner to book flights? ,I would like to book a long-haul flight to Vietnam and they seem to offer the cheapest flights on SkyScanner however I have never heard of them before and there are no reviews on Google so i'm a bit worried to book my flights through them. Any advice or first hand experience please? :),0,1,0,0,1,0,0
1,2,6854,2,"My parents are flying from heathrow to lahore with PIA. Does anyone know if heathrow have a checked in baggage size restriction. [The airline itself said it does not for size but has for weight, 32kg. They have packed some of their stuff in a large box as it is mainly presents n didn't want to carry n empty suitcase on return journey. So any help on size restriction would be great as don't want to be loaded with charges at the airport. Tried calling the airport but got nowhere with automated line.]",My parents are flying from heathrow to lahore with PIA. Does anyone know if heathrow have a checked in baggage size restriction. ,"The airline itself said it does not for size but has for weight, 32kg. They have packed some of their stuff in a large box as it is mainly presents n didn't want to carry n empty suitcase on return journey. So any help on size restriction would be great as don't want to be loaded with charges at the airport. Tried calling the airport but got nowhere with automated line.",0,1,0,0,0,0,0
1,2,6846,2,Im flying with them to Barcelona next month. [when i booked my flights it says it was flying with Iberia but] i believe its a buget airline called clickair which are owned by Ibera. Has anyone flown with this airline before? [you help is much appreciated thanks],Im flying with them to Barcelona next month.  i believe its a buget airline called clickair which are owned by Ibera. Has anyone flown with this airline before? ,when i booked my flights it says it was flying with Iberia butyou help is much appreciated thanks,0,1,0,0,1,0,0
1,2,6851,2,"[Hi, ]I have a choice between KLM/Delta or American Airways for a flight between London and Boston.[ I'm petite so don't mind so much about seat size, but would like it to be comfy and have good movies etc! All opinions welcome Sara]",I have a choice between KLM/Delta or American Airways for a flight between London and Boston.,"Hi,  I'm petite so don't mind so much about seat size, but would like it to be comfy and have good movies etc! All opinions welcome Sara",1,1,0,0,1,0,0
1,2,6880,2,"I am travelling from Manchester to Cancun on the 25th dec 9am and i ve just learned that i was supposed to submit my API info 72h before and obviously its too late [and it sais i wont be able to fly :'(((((. ]Will i still be able to check in at the airport? [Edited: 7:16 pm, December 22, 2014]",I am travelling from Manchester to Cancun on the 25th dec 9am and i ve just learned that i was supposed to submit my API info 72h before and obviously its too late Will i still be able to check in at the airport? ,"and it sais i wont be able to fly :'(((((. Edited: 7:16 pm, December 22, 2014",0,0,0,0,0,1,1
1,2,6789,2,"Does anybody know if I can take a booster seat on a BMI baby flight as hand luggage? [My son won't have a bag of his own just the seat, any ideas?]",Does anybody know if I can take a booster seat on a BMI baby flight as hand luggage? ,"My son won't have a bag of his own just the seat, any ideas?",0,1,0,0,0,0,0
1,2,6863,2,"[Hi] I have booked a mega cheap deal from Luton to Budapest for this October. Has anyone got any comment's on this route and company please.[ I have used Ryanair,Easyjet and Skyeurope before so I know what a no frills airline is like in general. I have looked online and there were some very unhappy pax in those reviews. TIA Clive]", I have booked a mega cheap deal from Luton to Budapest for this October. Has anyone got any comment's on this route and company please.,"Hi I have used Ryanair,Easyjet and Skyeurope before so I know what a no frills airline is like in general. I have looked online and there were some very unhappy pax in those reviews. TIA Clive",1,1,0,0,0,1,0
1,2,6800,2,Flying next week with Jet2 and wanted to know if it's ok to have 2 suitcases and a hold all checked in as long as we don't go over the 22kg's weight limit? [It's for my mum who's panicking as one of her suitcases isn't big enough and she wanted the other bag to put shoes in lol.],Flying next week with Jet2 and wanted to know if it's ok to have 2 suitcases and a hold all checked in as long as we don't go over the 22kg's weight limit? ,It's for my mum who's panicking as one of her suitcases isn't big enough and she wanted the other bag to put shoes in lol.,0,1,0,0,0,0,1
1,2,6778,2,"[Hi Ok apart from all the jokes about having a goatee for 'Movember', just wondered what passport control in the UK and US will say as my current passport is clean shaven. ]If my photo is clean shaven do I have to be clean shaven or is a goatee going to be ok? [Thanks Ian]",If my photo is clean shaven do I have to be clean shaven or is a goatee going to be ok? ,"Hi Ok apart from all the jokes about having a goatee for 'Movember', just wondered what passport control in the UK and US will say as my current passport is clean shaven. Thanks Ian",1,1,0,0,1,0,0
1,2,6862,2,"[Fore warned is fore armed - on a recent vacation to Jamaica my girlfriend became seriously ill and had to be put into a hospital (very frightening as you can imagine) However, when she was released to fly the next day] I called Air Jamaica and was told the change fee would be $150 each.[ While high I know most airlines charge for this so I said OK. It was then that the reservations clerk said - Oh this is a non-stop flight so it will be $280 to re-book. AS we had just come through a very trying experience I was in no position to change planes in Kingston. I wrote to Air Jamaica and they have never written back. Further there is no way to get in touch with a human reservations clerk in the US. Not a very good situation. I also went on a few travel review sites seems that ]I am one of many people who have had a bad experience with this airline. [My advice is to stay clear - for sure I and my friends will not use them again.]", I called Air Jamaica and was told the change fee would be $150 each.I am one of many people who have had a bad experience with this airline. ,"Fore warned is fore armed - on a recent vacation to Jamaica my girlfriend became seriously ill and had to be put into a hospital (very frightening as you can imagine) However, when she was released to fly the next day While high I know most airlines charge for this so I said OK. It was then that the reservations clerk said - Oh this is a non-stop flight so it will be $280 to re-book. AS we had just come through a very trying experience I was in no position to change planes in Kingston. I wrote to Air Jamaica and they have never written back. Further there is no way to get in touch with a human reservations clerk in the US. Not a very good situation. I also went on a few travel review sites seems that My advice is to stay clear - for sure I and my friends will not use them again.",0,1,0,1,0,0,0
1,2,6978,2,"[Trying to meet with friends for holiday at a desitnation somewhere easily accessible to both parties.] One flying from Shanghai, China the other from Dubai. All travellers aged 50+. Possible destination preferrably beach location with public amenities/golf courses nearby [deluxe standard. Would welcome any suggestions. Thank you.]"," One flying from Shanghai, China the other from Dubai. All travellers aged 50+. Possible destination preferrably beach location with public amenities/golf courses nearby ",Trying to meet with friends for holiday at a desitnation somewhere easily accessible to both parties.deluxe standard. Would welcome any suggestions. Thank you.,0,1,0,0,1,1,0
1,2,6999,2,I am traveling with my gf and planning on proposing to her once we reach our destination (international travel). Any suggestions on how I can hide this from her with out security pulling it out or ruining the surprise? [I thought about putting the ring and box in a ball of socks or in a watch box with other jewelry. Feedback would be appreciated! thanks],I am traveling with my gf and planning on proposing to her once we reach our destination (international travel). Any suggestions on how I can hide this from her with out security pulling it out or ruining the surprise? ,I thought about putting the ring and box in a ball of socks or in a watch box with other jewelry. Feedback would be appreciated! thanks,0,1,0,0,1,0,0
1,2,6988,2,[Hi] can anyone give me any info re time to get from terminal 2 to terminal 3 Abu Dhabi airport. [I have 2 hours from landing from Dublin before I depart for Perth. Any info would be much appreciated. Thanks], can anyone give me any info re time to get from terminal 2 to terminal 3 Abu Dhabi airport. ,HiI have 2 hours from landing from Dublin before I depart for Perth. Any info would be much appreciated. Thanks,1,1,0,0,1,0,0
1,2,6901,2,"[Hello,] We are planning to book JetBlue for Fort Lauderdale leaving out of SFO on Dec 24th. Our return is on Jan 2nd. Does anyone has an idea of how much a one way or round trip ticket would cost? [We see some good deals right now on United and US Airways, but it's not nonstop. Thank you. Danny Edited: 5:12 pm, January 29, 2015]", We are planning to book JetBlue for Fort Lauderdale leaving out of SFO on Dec 24th. Our return is on Jan 2nd. Does anyone has an idea of how much a one way or round trip ticket would cost? ,"Hello,We see some good deals right now on United and US Airways, but it's not nonstop. Thank you. Danny Edited: 5:12 pm, January 29, 2015",1,0,0,0,1,1,0
1,2,6997,2,"For all those asking questions about Thomson Airline Dreamliners in recent times, you maybe interested to learn that the first plane will arrive in Manchester around 10.20am Friday morning 31/05/2013.. [Registration is G-TUIA... Regards Dave]","For all those asking questions about Thomson Airline Dreamliners in recent times, you maybe interested to learn that the first plane will arrive in Manchester around 10.20am Friday morning 31/05/2013.. ",Registration is G-TUIA... Regards Dave,0,0,0,0,0,1,0
1,2,6911,2,"[Hi All Ive been reading many topics about Philadelphia airport as its our first time flying to america (new york). Ive been checking about time between connecting flights and how far Term A is from Term F etc.... Reading some of the replies, though.... Ive picked up that some people have said that we need to go through customs/security and then collect our luggage BUT ]I was always under the impression that with any connecting flights your luggage is not seen again until you arrive at your destination... Is this true?[ Or will we have to collect our luggage when we land at PHL and then check it in again on our connecting flight to LGA? Thanks :)]",I was always under the impression that with any connecting flights your luggage is not seen again until you arrive at your destination... Is this true?,"Hi All Ive been reading many topics about Philadelphia airport as its our first time flying to america (new york). Ive been checking about time between connecting flights and how far Term A is from Term F etc.... Reading some of the replies, though.... Ive picked up that some people have said that we need to go through customs/security and then collect our luggage BUT  Or will we have to collect our luggage when we land at PHL and then check it in again on our connecting flight to LGA? Thanks :)",1,1,0,0,1,0,0
1,2,6886,2,[hi all] I spelled my boyfriend middle name wrong by one letter will this matter? [because i dont want to pay 170.00 to change it], I spelled my boyfriend middle name wrong by one letter will this matter? ,hi allbecause i dont want to pay 170.00 to change it,1,0,1,0,0,0,0
1,2,6884,2,Is anyone having trouble selecting theirs seats with Thomsons. [Cruising the dream Dec 4th 2015?],Is anyone having trouble selecting theirs seats with Thomsons. ,Cruising the dream Dec 4th 2015?,0,0,0,0,0,1,0
1,2,6916,2,[Hi all] has anyone flown with philipines air from london? [Comments would be welcome please], has anyone flown with philipines air from london? ,Hi allComments would be welcome please,1,0,0,0,1,0,0
1,2,6981,2,"[I was surprised to discover recently that I am only a few hundred miles away from Medallion Status on Delta. I say ""surprised"" because I generally don't fly enough in a year to get the necessary mileage for any kind of airline status. However in this case I benefited from a couple of trips to the west coast earlier in the year, plus two sizable MQM bonuses that I received courtesy of my Skymiles credit card. I have some long haul trips planned for later this year and early next, so decided to have a go at a Mileage Run to get the remaining miles for the status upgrade. Since I'm new to doing Mileage Runs, I decided to try something not too terribly ambitious - just enough miles to push me over the threshold. I've read that ATL is not a great airport to base out of for this sort of activity, but I did find an inexpensive R/T flight to Louisville that departs on a weekday afternoon, has a short layover at SDF, and then returns to ATL by about 8:00 PM on the same day. It cost about $145 altogether and I'll get 1000 miles out of it - not such a great deal in terms of cost per mile, but for a first effort I guess it's not too bad (plus it's a small financial investment if I have to back out at the last minute out for some reason). Anyway, here's my question. My biggest concern with this is that something will happen in Louisville (delays, etc) and I will miss the return flight to Atlanta.] [Both flights have the same flight number so I am guessing it's the same physical airplane for both legs.] Does anyone have any idea if that's a valid assumption?[ I figure worst case I can do a one-way car rental and drive home (6 hours) if I miss the return, but would obviously rather fly (note that I only need the outgoing miles for the status upgrade, so no real harm done if that happens). That's really all I wanted to know, I guess. I know that FlyerTalk is probably a better venue to discuss this sort of thing, but I am not active over there (yet!). My wife is very dubious about all of this and thinks I am crazy, so I am just trying to allay some concerns. Thanks for any advice you all can offer. -JimG]",  Does anyone have any idea if that's a valid assumption?,"I was surprised to discover recently that I am only a few hundred miles away from Medallion Status on Delta. I say ""surprised"" because I generally don't fly enough in a year to get the necessary mileage for any kind of airline status. However in this case I benefited from a couple of trips to the west coast earlier in the year, plus two sizable MQM bonuses that I received courtesy of my Skymiles credit card. I have some long haul trips planned for later this year and early next, so decided to have a go at a Mileage Run to get the remaining miles for the status upgrade. Since I'm new to doing Mileage Runs, I decided to try something not too terribly ambitious - just enough miles to push me over the threshold. I've read that ATL is not a great airport to base out of for this sort of activity, but I did find an inexpensive R/T flight to Louisville that departs on a weekday afternoon, has a short layover at SDF, and then returns to ATL by about 8:00 PM on the same day. It cost about $145 altogether and I'll get 1000 miles out of it - not such a great deal in terms of cost per mile, but for a first effort I guess it's not too bad (plus it's a small financial investment if I have to back out at the last minute out for some reason). Anyway, here's my question. My biggest concern with this is that something will happen in Louisville (delays, etc) and I will miss the return flight to Atlanta.Both flights have the same flight number so I am guessing it's the same physical airplane for both legs. I figure worst case I can do a one-way car rental and drive home (6 hours) if I miss the return, but would obviously rather fly (note that I only need the outgoing miles for the status upgrade, so no real harm done if that happens). That's really all I wanted to know, I guess. I know that FlyerTalk is probably a better venue to discuss this sort of thing, but I am not active over there (yet!). My wife is very dubious about all of this and thinks I am crazy, so I am just trying to allay some concerns. Thanks for any advice you all can offer. -JimG",0,1,0,0,1,0,0
1,2,7000,2,"I have been checking Pegasus' homepage for available flights, but nothing seems to be available after March 30th, 2015[, on any routes. I have tried calling the airline and emailing them, but received no reply.] Does anyone know when are they going to open their schedule beyond March? [Thanking you.]","I have been checking Pegasus' homepage for available flights, but nothing seems to be available after March 30th, 2015 Does anyone know when are they going to open their schedule beyond March? ",", on any routes. I have tried calling the airline and emailing them, but received no reply.Thanking you.",0,0,0,1,1,0,0
1,2,6906,2,"We are flying from Houston to Amsterdam and then on to Kiev the next day on NW/KLM. I understand that we can take 2 bags each on the Houston to Amsterdam leg, weighing 50 lbs each. [(I am planning on taking thngs to my daughter who is a missionary in Kiev) ]Can we check this same amount the next day for our flight from Amsterdam to Kiev?[ I emailed NW and they just basically emailed me back copied info from their website that didn't answer my question.]","We are flying from Houston to Amsterdam and then on to Kiev the next day on NW/KLM. I understand that we can take 2 bags each on the Houston to Amsterdam leg, weighing 50 lbs each. Can we check this same amount the next day for our flight from Amsterdam to Kiev?",(I am planning on taking thngs to my daughter who is a missionary in Kiev)  I emailed NW and they just basically emailed me back copied info from their website that didn't answer my question.,0,1,0,0,0,0,0
1,2,7001,2,"[I usually fly Zoom these days but have priced fares for April and ]Air Transat is coming up cheaper than Zoom or BA. I've never flown with them, how do they compare with other airlines from Canada? [(I refuse to use Air Canada).]","Air Transat is coming up cheaper than Zoom or BA. I've never flown with them, how do they compare with other airlines from Canada? ",I usually fly Zoom these days but have priced fares for April and (I refuse to use Air Canada).,0,1,0,0,0,0,0
1,2,6967,2,I am flying to Costa Rica with Jetblue but have a layover of 2 hrs in Orlando..im hoping its enough time! [I have never been to that airport so not sure if we have a far distance to walk to connect or if all Jetblue flights leave.from the same terminal. I really want to book this flight as the other flights have a longer layover and gets us to CR later in the day .I would be grateful for any insight or advice on this],I am flying to Costa Rica with Jetblue but have a layover of 2 hrs in Orlando..im hoping its enough time! ,I have never been to that airport so not sure if we have a far distance to walk to connect or if all Jetblue flights leave.from the same terminal. I really want to book this flight as the other flights have a longer layover and gets us to CR later in the day .I would be grateful for any insight or advice on this,0,1,0,0,1,0,0
1,2,7253,2,I am looking at a flight routed IAD-IST-EBB. I will fly Turkish Air the entire way. [I have never been through Istanbul's airport.] I have 1 hour 55 minute layover. [Flying solo. ]Should this be enough time to make the connection? [Thanks-chris],I am looking at a flight routed IAD-IST-EBB. I will fly Turkish Air the entire way.  I have 1 hour 55 minute layover. Should this be enough time to make the connection? ,I have never been through Istanbul's airport.Flying solo. Thanks-chris,0,1,0,0,1,0,0
1,2,7074,2,"Just wanna know,if this cheap flights agency,revolution in online travel is real? [because i got my ticket from this agency.]","Just wanna know,if this cheap flights agency,revolution in online travel is real? ",because i got my ticket from this agency.,0,0,1,0,0,0,0
1,2,7076,2,is the air train on the level of terminal 4 [or I have to go up or down to get the air train thanks ilana],is the air train on the level of terminal 4 ,or I have to go up or down to get the air train thanks ilana,0,0,0,0,1,1,0
1,2,7126,2,"My passport expires in October 2014 andI am going to Barbados in June 2014, Do i need to renew [or I should be ok.]","My passport expires in October 2014 andI am going to Barbados in June 2014, Do i need to renew ",or I should be ok.,0,0,0,0,0,1,0
1,2,7183,2,I want to book flights from sydney - heathrow (return trip) but would prefer to pay in sterling. When I go into the Singapore Air website & put in the itinerary it automatically reverts to ozzie dollars. [Any suggestions? Thanks for any help],I want to book flights from sydney - heathrow (return trip) but would prefer to pay in sterling. When I go into the Singapore Air website & put in the itinerary it automatically reverts to ozzie dollars. ,Any suggestions? Thanks for any help,0,0,0,0,1,1,0
1,2,7058,2,"[Hi everybody, I'm really worried because] I've just booked a Ryanair ticket to fly from Girona and I wrote an incorrect second surname of one of the passengers. I've tried to change it on the internet but I've been asked more than 100€! [Just for a surname! The rest is correct. Does anyone know a solution? Have you been in the same situation any of you. Thanks a lot!!!!!!!]", I've just booked a Ryanair ticket to fly from Girona and I wrote an incorrect second surname of one of the passengers. I've tried to change it on the internet but I've been asked more than 100€! ,"Hi everybody, I'm really worried becauseJust for a surname! The rest is correct. Does anyone know a solution? Have you been in the same situation any of you. Thanks a lot!!!!!!!",1,0,0,0,0,1,1
1,2,7015,2,"I wonder if anyone can help me with a question I have on the Even More Legroom seats on JetBlue's Airbus 320. [There are two sections on this plane outfitted with these seats in rows 2-5 and 10 and 11, the latter two rows being exit rows. Only those in row 11 are rated good seats in SeatGuru, i.e., green. Those in rows 2-5 are rated standard, white; and row 10 has drawbacks, yellow. ]It's not clear to me why those in row 11 would be superior compared to those in rows 2-5 when they are all designated with the extra leg room.[ I went ahead and selected a seat a window green seat in row 11, but was interested in others' experience with extra legroom seats on this plane. I can still change since other seats are still available. Responses much appreciated. Thanks.]",I wonder if anyone can help me with a question I have on the Even More Legroom seats on JetBlue's Airbus 320. It's not clear to me why those in row 11 would be superior compared to those in rows 2-5 when they are all designated with the extra leg room.,"There are two sections on this plane outfitted with these seats in rows 2-5 and 10 and 11, the latter two rows being exit rows. Only those in row 11 are rated good seats in SeatGuru, i.e., green. Those in rows 2-5 are rated standard, white; and row 10 has drawbacks, yellow.  I went ahead and selected a seat a window green seat in row 11, but was interested in others' experience with extra legroom seats on this plane. I can still change since other seats are still available. Responses much appreciated. Thanks.",0,1,0,0,1,0,0
1,2,7147,2,"[I'm flying from London gatwick to Kuala Lumpur with a connection in Istanbul with TK next month.] My friend used his debit card to pay for me. However, he won't be travelling with me so I won't have his card. Is it okay to check in or do I need to have his card with me? [Is it okay if I just have a photocopy or his debit and passport?]"," My friend used his debit card to pay for me. However, he won't be travelling with me so I won't have his card. Is it okay to check in or do I need to have his card with me? ",I'm flying from London gatwick to Kuala Lumpur with a connection in Istanbul with TK next month.Is it okay if I just have a photocopy or his debit and passport?,0,1,0,0,0,1,0
1,2,7188,2,"[Hi I am looking to book a flight with Korean Air, flying from London to Seoul but then flying back to London out of Tokyo. ]The fare rules States that my min stay should be 7 days. [At the risk of sounding stupid,] I presume this means my combined stay of about 3 days in South Korea and 5 days in Japan will satisfy this? [Thanks]",The fare rules States that my min stay should be 7 days.  I presume this means my combined stay of about 3 days in South Korea and 5 days in Japan will satisfy this? ,"Hi I am looking to book a flight with Korean Air, flying from London to Seoul but then flying back to London out of Tokyo. At the risk of sounding stupid,Thanks",0,1,0,0,1,0,0
1,2,7112,2,"Will be in Kolcutta on 12 December 2008, looking for reasonable cheap,clean place to stay. [All responses appreciated.]","Will be in Kolcutta on 12 December 2008, looking for reasonable cheap,clean place to stay. ",All responses appreciated.,0,0,0,0,1,0,0
1,2,7180,2,Can anyone please suggest me some luggage those can be easily portable to air journey. [Thanks in advance.],Can anyone please suggest me some luggage those can be easily portable to air journey. ,Thanks in advance.,0,0,0,0,1,0,0
1,2,7055,2,"[Hi ]just bought one of these has anyone seen anybody use them on long haul flights,it has a green light tip so ppl should know its fake but will i be allowed to use,even if i need to use in wc as it shouldn't set off smoke detector. [thanks inadvance. stets]","just bought one of these has anyone seen anybody use them on long haul flights,it has a green light tip so ppl should know its fake but will i be allowed to use,even if i need to use in wc as it shouldn't set off smoke detector. ",Hi thanks inadvance. stets,1,0,0,0,1,0,0
1,2,7109,2,"[Hi, I have purchased two separated tickets for the same flight 1) SCL to AKL (roundtrip) 2) AKL to SYD (roundtrip) Both flights are labeled with the same number LA801 (SCL-AKL-SYD) and LA800 (SYD-AKL-SCL)] Will I be able to through check in my bags (SCL to SYD and SYD to SCL) so I don't have to go through migrations in AKL (New Zealand)? [Regards]", Will I be able to through check in my bags (SCL to SYD and SYD to SCL) so I don't have to go through migrations in AKL (New Zealand)? ,"Hi, I have purchased two separated tickets for the same flight 1) SCL to AKL (roundtrip) 2) AKL to SYD (roundtrip) Both flights are labeled with the same number LA801 (SCL-AKL-SYD) and LA800 (SYD-AKL-SCL)Regards",1,0,0,0,1,1,0
1,2,7105,2,"I'm looking at flights from Italy to Boston...[we've always flown economy and there is no chance (financially) of upgrading to economy plus for the whole trip... ]Wondering if airlines will let me book the premium economy for just the red eye segment out and then regular economy for the daytime flight returning?[ I can't see how to do this online, so I'm not sure if its possible...forgive me if its a stupid question, I'm just a rookie :)]",I'm looking at flights from Italy to Boston...Wondering if airlines will let me book the premium economy for just the red eye segment out and then regular economy for the daytime flight returning?,"we've always flown economy and there is no chance (financially) of upgrading to economy plus for the whole trip...  I can't see how to do this online, so I'm not sure if its possible...forgive me if its a stupid question, I'm just a rookie :)",0,1,0,0,0,0,0
1,2,7259,2,When i book a flight from amsterdam to usa we have to make a transfer. [i hear it can take some time at customs. when i look at the flights a lot of them only have like an hour and ten minutes or an hour ans 30 minutes. but that seems w way to short ( dont know why they sell flight with so little time between flights ). ]what is the minumum time we need between rwo flights ?,When i book a flight from amsterdam to usa we have to make a transfer. what is the minumum time we need between rwo flights ?,i hear it can take some time at customs. when i look at the flights a lot of them only have like an hour and ten minutes or an hour ans 30 minutes. but that seems w way to short ( dont know why they sell flight with so little time between flights ). ,0,1,0,0,0,0,0
1,2,7283,2,"[Hi all, My passport is going to expire in a couple of months and] I need to book tickets with Malaysian Airlines. Has anyone booked with Malaysian Airlines and are you allowed to change the passport information after you’ve booked the tickets? [I just need to renew my passport so I’m assuming it’s just the expiry date that I need to update once I’ve got my new passport. Just want to get our flights booked very soon since Air Asia's cancelled all their Paris/London routes and we're booked with them in May. Thanks very much! Cheers, Coco]", I need to book tickets with Malaysian Airlines. Has anyone booked with Malaysian Airlines and are you allowed to change the passport information after you’ve booked the tickets? ,"Hi all, My passport is going to expire in a couple of months andI just need to renew my passport so I’m assuming it’s just the expiry date that I need to update once I’ve got my new passport. Just want to get our flights booked very soon since Air Asia's cancelled all their Paris/London routes and we're booked with them in May. Thanks very much! Cheers, Coco",1,1,0,0,1,1,0
1,2,7279,2,"[Hi All We fly to cancun on monday, we booked through jet line but the flight is thomas cook, ]I am used to ticket less flights and stuff but notice on my paperwrk it says we should have tickets 7 days before going?[ I hope they haven't messed up!]",I am used to ticket less flights and stuff but notice on my paperwrk it says we should have tickets 7 days before going?,"Hi All We fly to cancun on monday, we booked through jet line but the flight is thomas cook,  I hope they haven't messed up!",1,1,0,0,0,1,0
1,2,7310,2,[This is probably a really stupid question. ]But I have just bought a new tripp suitcase. With the combination lock on. [I followed the instruction to change the combination but now it opens for any combination..... ]I pressed the little 'rest'button in changed the combination then pressed the open button. Should the little reset button be staying in or should it pop back out flush? [Thanks Danny],But I have just bought a new tripp suitcase. With the combination lock on. I pressed the little 'rest'button in changed the combination then pressed the open button. Should the little reset button be staying in or should it pop back out flush? ,This is probably a really stupid question. I followed the instruction to change the combination but now it opens for any combination..... Thanks Danny,0,0,0,0,1,1,0
1,2,7196,2,"[hi,]flying to cancun from gatwick in january.wondering of you are allowed to use your netbook on the flight??? [thanks!]",flying to cancun from gatwick in january.wondering of you are allowed to use your netbook on the flight??? ,"hi,thanks!",1,0,0,0,1,0,0
1,2,7217,2,"[Hi, ]we hope to visit orlando 1st feb 2014. Im waiting for a sale . Am i right in thinking that there should be one around july. [Thanks.]",we hope to visit orlando 1st feb 2014. Im waiting for a sale . Am i right in thinking that there should be one around july. ,"Hi, Thanks.",1,0,0,0,1,0,0
1,2,7197,2,[I am travelling from Edinburgh to Newark then onto Toronto. ]Continental Airlines from Edinburgh to Newark on a Boeing 757-200. What are your experiences of this airline? [Thanks],Continental Airlines from Edinburgh to Newark on a Boeing 757-200. What are your experiences of this airline? ,I am travelling from Edinburgh to Newark then onto Toronto. Thanks,0,1,0,0,1,0,0
1,2,7212,2,"[Aloha from Kaua'i!] Does anyone know how likely it is if you are flying United BC International on a 777 that it is to be in an updated configuration of the ""lay flat"" [(well, almost flat)] seats in the ""pod"" type seats? [I have checked the ""Suite Dreams"" site and it shows 33% of the planes have been changed - has anyone flown this class recently and had the ""new"" configuration? We were lucky enough last year on one portion of our trip to Paris to have the ""newly configured"" seating and it was so nice! I'm hoping for a miracle that this year we might luck out again! Just wondering how likely this is in your opinion. Malama Pono, Janet]"," Does anyone know how likely it is if you are flying United BC International on a 777 that it is to be in an updated configuration of the ""lay flat""  seats in the ""pod"" type seats? ","Aloha from Kaua'i!(well, almost flat)I have checked the ""Suite Dreams"" site and it shows 33% of the planes have been changed - has anyone flown this class recently and had the ""new"" configuration? We were lucky enough last year on one portion of our trip to Paris to have the ""newly configured"" seating and it was so nice! I'm hoping for a miracle that this year we might luck out again! Just wondering how likely this is in your opinion. Malama Pono, Janet",1,1,0,0,0,0,0
1,2,7224,2,"[Here is the description of my terrible experience with FlightNetwork: I needed to book round trip tickets to Copenhagen for 3 people. We searched Google flights for the best deal and found a round trip flight for $843 from Flight Network. Since we needed to book using 3 different credit cards, I called FlightNetwork for the booking to ensure that we all get the same price and availability. First, it takes the agent forever to find the flight I am talking about (even using the flight numbers). Then, the agent tells me that the price I am seeing is due to a “glitch” in the system but they would honour this price. I am put on hold for long periods of time in order for the agent to come to this conclusion. It is already 30 minutes that I’m on the call and I have no new information other than the information I already had accessed online in less than 2 minutes. I tell the agent I would like to book with 3 credit cards and apply a promo code (for $20 discount per booking). The agent then asks me for the credit card numbers. Without asking me for my promo code, she has already applied a random promo code that gives $10 discount. I was frustrated at the incompetence of the agent and the long wait times so I decided I would continue the transaction online. I hang up with the agent, go through the online booking system, put in my credit card, click on “Purchase Now”, only to get a pop up that says the online system could not confirm my fare. I refresh the page and suddenly the flight is showing up at $896. I call back 5 minutes after I’ve hung up with the agent the first time, and she tells me that flight prices have gone up. I now decide to proceed with the booking anyway as it is urgent enough for me to book this flight. Another 45 minutes goes by, again long hold times, and my 3 flights are now booked. I receive emails with details of the booking but no invoice. I told myself I would call the next day to ask about the invoice. The next day, I notice the flight is showing at $843 again! And, on top of that, when I log in to the Air Canada website to manage my booking, the purchase price is actually at $843. So when I call back FlightNetwork, I tell them about this and I also tell them that I can’t even confirm what has been charged because I never received an invoice. Again, more ridiculously long hold times - every time, I ask a question, the agent tells me to hold on, puts me on hold for 5-10 minutes and comes back throwing up an answer she received from someone else. What is the point of customer care agents when they have to consult every question. Initially, the agent tells me that she says I was charged $843 mistakenly. I am so confused. Then, she comes back and says oh no, it was $896 that you were charged. Complete chaos!! She sends me the invoice which says that I am paying $285 for the flight and $611.57 in taxes totalling $896.57. Then I tell her that the flight is back to $843 on their website. She says she cannot see this price in their database. I am literally refreshing the page as I speak to the agent and am seeing $843. I had to send a screenshot of what I am seeing on their website to them to prove that I am seeing this price!! She then says that because the flight is book, she cannot refund the difference but can provide it as a credit due to their price drop protection. I was not satisfied with this but looked like I didn’t have another option so I agree and she tells me that it will appear in my account within 3-5 business days. It has been 4 and still nothing but we will see. During the call, I ask to speak with a supervisor and she tells me that the supervisor will basically tell me the same thing… The total time for this call was 1 hour. Then I finally see the charge on my credit card - I see 2 charges. One with the description AIR CANADA totalling $843 and another with description TASF totalling $53. I google TASF and find out this mean travel agent service fee. I am so furious now as they never informed me that this was part of the price they quoted to me!! It is not even detailed in the invoice. I tried calling and the agent tells me that this doesn’t need to be detailed to me, it is part of the total price but I am still not convinced. This is only $53 but the principle of the matter, I was not informed of the details of the charges to my credit card, let alone the absolutely horrible service, I am sure this is in violation of some consumer protection act or travel agents act. ]Overall absolutely terrible terrible nightmarish experience with FlightNetwork. [Not worth the headache and lack of transparency. Embarrassing that this is a Canadian company.]",Overall absolutely terrible terrible nightmarish experience with FlightNetwork. ,"Here is the description of my terrible experience with FlightNetwork: I needed to book round trip tickets to Copenhagen for 3 people. We searched Google flights for the best deal and found a round trip flight for $843 from Flight Network. Since we needed to book using 3 different credit cards, I called FlightNetwork for the booking to ensure that we all get the same price and availability. First, it takes the agent forever to find the flight I am talking about (even using the flight numbers). Then, the agent tells me that the price I am seeing is due to a “glitch” in the system but they would honour this price. I am put on hold for long periods of time in order for the agent to come to this conclusion. It is already 30 minutes that I’m on the call and I have no new information other than the information I already had accessed online in less than 2 minutes. I tell the agent I would like to book with 3 credit cards and apply a promo code (for $20 discount per booking). The agent then asks me for the credit card numbers. Without asking me for my promo code, she has already applied a random promo code that gives $10 discount. I was frustrated at the incompetence of the agent and the long wait times so I decided I would continue the transaction online. I hang up with the agent, go through the online booking system, put in my credit card, click on “Purchase Now”, only to get a pop up that says the online system could not confirm my fare. I refresh the page and suddenly the flight is showing up at $896. I call back 5 minutes after I’ve hung up with the agent the first time, and she tells me that flight prices have gone up. I now decide to proceed with the booking anyway as it is urgent enough for me to book this flight. Another 45 minutes goes by, again long hold times, and my 3 flights are now booked. I receive emails with details of the booking but no invoice. I told myself I would call the next day to ask about the invoice. The next day, I notice the flight is showing at $843 again! And, on top of that, when I log in to the Air Canada website to manage my booking, the purchase price is actually at $843. So when I call back FlightNetwork, I tell them about this and I also tell them that I can’t even confirm what has been charged because I never received an invoice. Again, more ridiculously long hold times - every time, I ask a question, the agent tells me to hold on, puts me on hold for 5-10 minutes and comes back throwing up an answer she received from someone else. What is the point of customer care agents when they have to consult every question. Initially, the agent tells me that she says I was charged $843 mistakenly. I am so confused. Then, she comes back and says oh no, it was $896 that you were charged. Complete chaos!! She sends me the invoice which says that I am paying $285 for the flight and $611.57 in taxes totalling $896.57. Then I tell her that the flight is back to $843 on their website. She says she cannot see this price in their database. I am literally refreshing the page as I speak to the agent and am seeing $843. I had to send a screenshot of what I am seeing on their website to them to prove that I am seeing this price!! She then says that because the flight is book, she cannot refund the difference but can provide it as a credit due to their price drop protection. I was not satisfied with this but looked like I didn’t have another option so I agree and she tells me that it will appear in my account within 3-5 business days. It has been 4 and still nothing but we will see. During the call, I ask to speak with a supervisor and she tells me that the supervisor will basically tell me the same thing… The total time for this call was 1 hour. Then I finally see the charge on my credit card - I see 2 charges. One with the description AIR CANADA totalling $843 and another with description TASF totalling $53. I google TASF and find out this mean travel agent service fee. I am so furious now as they never informed me that this was part of the price they quoted to me!! It is not even detailed in the invoice. I tried calling and the agent tells me that this doesn’t need to be detailed to me, it is part of the total price but I am still not convinced. This is only $53 but the principle of the matter, I was not informed of the details of the charges to my credit card, let alone the absolutely horrible service, I am sure this is in violation of some consumer protection act or travel agents act. Not worth the headache and lack of transparency. Embarrassing that this is a Canadian company.",0,1,0,1,0,0,0
1,2,7258,2,Has anyone flown Frontier Airlines recently- in 2015? [Thinking about flying with them for the first time and] just wanting some reviews. [Thanks],Has anyone flown Frontier Airlines recently- in 2015?  just wanting some reviews. ,Thinking about flying with them for the first time andThanks,0,1,0,0,1,0,0
1,2,6669,2,"[Your advice would be really appreciated.]We are looking at cheap & cheerful Ryanair flight to get us to Palma ,Majorca in June.Flight times from Shannon & Dublin on the dates we want to travel don't really suit,so the other possibility is Depart Cork @ 8.10am Arrive Stansted 9.25am then fly to Palma at 11.50am. & the return Journey Depart Palma 15.50 arrive Stansted 17.25 & Fly to Cork @19.55 [My instinct is telling me its possible & there is enough time,but i am just looking for reassurance.We are also saving 350euro which is almost the cost of our hotel for the week by doing it the long way round. What do any of you think ? I need to make a decision on this before tomorrow.]","We are looking at cheap & cheerful Ryanair flight to get us to Palma ,Majorca in June.Flight times from Shannon & Dublin on the dates we want to travel don't really suit,so the other possibility is Depart Cork @ 8.10am Arrive Stansted 9.25am then fly to Palma at 11.50am. & the return Journey Depart Palma 15.50 arrive Stansted 17.25 & Fly to Cork @19.55 ","Your advice would be really appreciated.My instinct is telling me its possible & there is enough time,but i am just looking for reassurance.We are also saving 350euro which is almost the cost of our hotel for the week by doing it the long way round. What do any of you think ? I need to make a decision on this before tomorrow.",0,1,0,0,1,1,0
1,2,7308,2,Has anyone flown Virgin America and what has your experience been? [I am looking at flying VA from SFO to BOS in August and their fares aren't too bad. Thanks for any help you can offer.],Has anyone flown Virgin America and what has your experience been? ,I am looking at flying VA from SFO to BOS in August and their fares aren't too bad. Thanks for any help you can offer.,0,0,0,0,1,1,0
1,2,7451,2,"[Hello,] Going to San Francicso from Amsterdam with Boeing 777-300 [Me and my friend ]decided to book the seats in the Economy comfort area, we choosed 10 J K Is there anyone who wants to give me any inside info if we should change seats [or has any reflections ]of how comfortable the seats really are?[ I was doing some googling and found out that the seats in 10 A B had some metal thing on them, iow, quite uncomfortable. Am afraid it's the same with ours. thanks]"," Going to San Francicso from Amsterdam with Boeing 777-300 decided to book the seats in the Economy comfort area, we choosed 10 J K Is there anyone who wants to give me any inside info if we should change seats of how comfortable the seats really are?","Hello,Me and my friend or has any reflections  I was doing some googling and found out that the seats in 10 A B had some metal thing on them, iow, quite uncomfortable. Am afraid it's the same with ours. thanks",1,1,0,0,1,0,0
1,2,7408,2,"My parents will be traveling through Atlanta [on their way to Mexico in a few weeks. While they are in decent shape, the worst case scenario walking distance could be close to a mile. ]Any opinions on whether they should take the courtesy cart, or are they better off walking. [They can walk the distance, but may be rushed for time. The connection is about 45 minutes. They are both over 77, and I think the cart is a fair perk for an older traveler. I am not sure it is the quickest way through the airport though. Thanks.]","My parents will be traveling through Atlanta Any opinions on whether they should take the courtesy cart, or are they better off walking. ","on their way to Mexico in a few weeks. While they are in decent shape, the worst case scenario walking distance could be close to a mile. They can walk the distance, but may be rushed for time. The connection is about 45 minutes. They are both over 77, and I think the cart is a fair perk for an older traveler. I am not sure it is the quickest way through the airport though. Thanks.",0,1,0,0,1,1,0
1,2,7489,2,"[Hi everyone, I am trying to determine if what I am finding is reasonable. I know there are different variables that cause fluctuations in airfare, but ]I was just curious if anyone could provide any insight into what is even a ballpark deal from Atlanta to London.[ I am not going until April so I have some time to shop around.]",I was just curious if anyone could provide any insight into what is even a ballpark deal from Atlanta to London.,"Hi everyone, I am trying to determine if what I am finding is reasonable. I know there are different variables that cause fluctuations in airfare, but  I am not going until April so I have some time to shop around.",1,1,0,0,0,0,0
1,2,7327,2,"There's a four day sale on [at the moment.] There are some Club World TATL deals out there for approx £1300. However, you can get an additional £700 for a cost of 30000 Avios, i.e about £600 for the whole round trip. The fares earn full TPs and Avios.","There's a four day sale on  There are some Club World TATL deals out there for approx £1300. However, you can get an additional £700 for a cost of 30000 Avios, i.e about £600 for the whole round trip. The fares earn full TPs and Avios.",at the moment.,0,0,0,0,0,1,0
1,2,7351,2,"[Hi, ]I am wanting to fly Corfu > Rome and have found a Corfu > Rome > Dubrovnik flight way cheaper than the direct flight [(even though the first leg of indirect is the exact same flight as the direct option)]. Can I presume it is ok just to fly to Rome then not bother with second leg to Dubrovnik? [THanks]",I am wanting to fly Corfu > Rome and have found a Corfu > Rome > Dubrovnik flight way cheaper than the direct flight . Can I presume it is ok just to fly to Rome then not bother with second leg to Dubrovnik? ,"Hi, (even though the first leg of indirect is the exact same flight as the direct option)THanks",1,1,0,0,1,0,0
1,2,7384,2,"[Until Seatguru catches up with a measure for this attribute,] I'd like to hear everyone else's collective experience when the person in front of you is reclined all the way. Seat pitch doesn't seem to matter when the seat in front of you reclines to just a few inches from your face. Is there somewhere else to look for such a comparison? [Thanks. My long-haul economy class experience within the last two years: Singapore Airlines 777 is terrible. A380 is not so bad. Nothing else in my experience gets nearly as bad as the SQ 777: Lufthansa A380, Qantas A380, United E+ any aircraft, Swiss A340, EVA 777. Air Canada 787 & 777. ANA 787. Air Berlin A330. Edited: 3:20 am, March 21, 2016]", I'd like to hear everyone else's collective experience when the person in front of you is reclined all the way. Seat pitch doesn't seem to matter when the seat in front of you reclines to just a few inches from your face. Is there somewhere else to look for such a comparison? ,"Until Seatguru catches up with a measure for this attribute,Thanks. My long-haul economy class experience within the last two years: Singapore Airlines 777 is terrible. A380 is not so bad. Nothing else in my experience gets nearly as bad as the SQ 777: Lufthansa A380, Qantas A380, United E+ any aircraft, Swiss A340, EVA 777. Air Canada 787 & 777. ANA 787. Air Berlin A330. Edited: 3:20 am, March 21, 2016",0,1,0,0,1,0,0
1,2,7415,2,Does anyone know if this company is still operating? [It has a website but no flight info].,Does anyone know if this company is still operating? .,It has a website but no flight info,0,1,0,0,0,0,0
1,2,7306,2,"[I am not very tech savvy and don't know if I should download the US Airways app. Both my tickets and my husband's tickets are sent to my email account. They are for a flight into Paris, CDG. ]Some of the messages on this forum say that some apps can't be used internationally. Can we both use boarding passes from my phone? [Thanks so much for helping the technologically impaired.]",Some of the messages on this forum say that some apps can't be used internationally. Can we both use boarding passes from my phone? ,"I am not very tech savvy and don't know if I should download the US Airways app. Both my tickets and my husband's tickets are sent to my email account. They are for a flight into Paris, CDG. Thanks so much for helping the technologically impaired.",0,1,0,0,1,0,0
1,2,7363,2,I'm[ flying for the first time as an adult in a few months and was ]wondering how the check in process works. I won't have my tickets before i arrive at the airport so do i just show them my passport?[ Show them my flight conformation email? What do i do? P.S i'm flying out of heathrow.],I'mwondering how the check in process works. I won't have my tickets before i arrive at the airport so do i just show them my passport?, flying for the first time as an adult in a few months and was  Show them my flight conformation email? What do i do? P.S i'm flying out of heathrow.,0,1,0,0,0,1,0
1,2,7341,2,I have booked a flight from Sydney to KUL in the evening 22nd May 2014 and recently got an alert email from AirAsia that my flight has been cancelled [due to the commercial reasons. ]Does anyone know what's behind? [Thanks for sharing your thoughts.],I have booked a flight from Sydney to KUL in the evening 22nd May 2014 and recently got an alert email from AirAsia that my flight has been cancelled Does anyone know what's behind? ,due to the commercial reasons. Thanks for sharing your thoughts.,0,0,0,0,1,1,0
1,2,7482,2,Im about to go on a long haul flight to Europe. Do the toilets get cleaned during the flight?[ Im trying to work out the best time to use them at their cleanest!],Im about to go on a long haul flight to Europe. Do the toilets get cleaned during the flight?, Im trying to work out the best time to use them at their cleanest!,0,0,0,0,0,1,0
1,2,7452,2,"[My fiancée and I are planning our honeymoon (May 2009) and we have a seemingly difficult decision to make. ]We are flying from Portland, OR to Athens, Greece with a connection at JFK in New York, NY. Would you rather risk a 75 minute layover at JFK with Delta or flying on a comfortable layover with financially unstable Olympic Airlines?[ I fear we’re destined to either miss our flight or have our flight cancelled! HELP!!!]","We are flying from Portland, OR to Athens, Greece with a connection at JFK in New York, NY. Would you rather risk a 75 minute layover at JFK with Delta or flying on a comfortable layover with financially unstable Olympic Airlines?",My fiancée and I are planning our honeymoon (May 2009) and we have a seemingly difficult decision to make.  I fear we’re destined to either miss our flight or have our flight cancelled! HELP!!!,0,1,0,0,0,0,1
1,2,7503,2,Which is best? Seats and comfort a big plus[.....any help would be greatful],Which is best? Seats and comfort a big plus,.....any help would be greatful,0,0,0,0,1,0,0
1,2,7450,2,"Need to fly one way to London from Sydney, end of September. I need to be able to chose and pay for an exit row or extra leg room seat. Which airlines will allow me to observe seat availability before paying for the ticket??. [Just experienced dreadful return flight from Athens. Worst seat I've ever sat in. Etihad operated/Virgin flight number. No real allegiance to any airline any more.]","Need to fly one way to London from Sydney, end of September. I need to be able to chose and pay for an exit row or extra leg room seat. Which airlines will allow me to observe seat availability before paying for the ticket??. ",Just experienced dreadful return flight from Athens. Worst seat I've ever sat in. Etihad operated/Virgin flight number. No real allegiance to any airline any more.,0,0,0,1,0,0,0
1,2,7462,2,"Does anyone know if the Air Canada strike happening next week is going to affect Jazz flights?? [I'm on the phone on hold right now, and as is with most of Air Canada's service, it's been 15 minutes and counting.... Just thought someone here might know...thanks!]",Does anyone know if the Air Canada strike happening next week is going to affect Jazz flights?? ,"I'm on the phone on hold right now, and as is with most of Air Canada's service, it's been 15 minutes and counting.... Just thought someone here might know...thanks!",0,1,0,0,1,0,0
1,2,7465,2,[Hi] Travelling with family to Orlando in June and have booked seats row 1 def - grateful for any feedback re these seats and on Dreamliner and PE [in general many thanks], Travelling with family to Orlando in June and have booked seats row 1 def - grateful for any feedback re these seats and on Dreamliner and PE ,Hiin general many thanks,1,0,0,0,1,0,0
1,2,7458,2,"[Hi,] I am a virgin gold member with 100plus k miles. If I book economy in the correct class, can I use MY miles to upgrade both myself and the mrs?"," I am a virgin gold member with 100plus k miles. If I book economy in the correct class, can I use MY miles to upgrade both myself and the mrs?","Hi,",1,0,0,0,0,0,0
1,2,6840,2,"Is there anybody that have recently travelled with Ryanair bringing a pushchair/pram? [Our usual pram we brought on ryanair flight a few weeks ago had to be sent in for repair today and as we are travelling 14 days today we might not get it back in time. My spare pram ( Silvercross Surf ) folds up in 2 parts ( the seat unit and then the chassis part ) so my question is: is this allowed to bring to the gate? I have tried reading through the fqa's on the ryanair website but this is not clear at all...it basically just says one pushchair is allowed per child..They always asks me though when travelling by the check in if i want to bring the pram to the gate and does it collapse...Really don't want to end up paying 30 pounds per way if having to check it in, which is the cost at the airport for checked in baby equipment and then having to carry my 7 month old baby around for the next 2 hours lol ( in that case i rather buy a cheap 2nd hand buggy on a facebook selling group to bring with me as 60 quid return is more than the pram cost me lol ) Any help will be much appreciated =)]",Is there anybody that have recently travelled with Ryanair bringing a pushchair/pram? ,"Our usual pram we brought on ryanair flight a few weeks ago had to be sent in for repair today and as we are travelling 14 days today we might not get it back in time. My spare pram ( Silvercross Surf ) folds up in 2 parts ( the seat unit and then the chassis part ) so my question is: is this allowed to bring to the gate? I have tried reading through the fqa's on the ryanair website but this is not clear at all...it basically just says one pushchair is allowed per child..They always asks me though when travelling by the check in if i want to bring the pram to the gate and does it collapse...Really don't want to end up paying 30 pounds per way if having to check it in, which is the cost at the airport for checked in baby equipment and then having to carry my 7 month old baby around for the next 2 hours lol ( in that case i rather buy a cheap 2nd hand buggy on a facebook selling group to bring with me as 60 quid return is more than the pram cost me lol ) Any help will be much appreciated =)",0,1,0,0,1,0,0
1,2,10520,2,"My wife and I recently boarded a Malaysia Airlines flight from Perth to Kualar Lumpar. [Then onwards to Heathrow. ]Prior to take off in Perth we were joined in the row in front of us by 3 drunk men [who from that moment on set about drinking the cabin dry.] [After an hour, the one in front of my wife suddenly decided to put his seat into a full recline position hitting my wife in the face. ]We complained and verbal hostilities arose. We were moved 5 rows back. T[his was not the end of our troubles. ]From that point onwards we were threatened contiunally by these men. [This was pointed out to the crew. Approaching to land I was told by ""the leader"" that they would be waiting for me in the corridor. This was heard by a Stewardess. A terrifying experience all round. Nothing happened in the corridor but we were on edge continually. Luckily for us, they did not continue on our joining flight to Heathrow. ]I emailed a complaint to Malaysia Airways and 4 weeks later they have replied sending a 3 line email back saying thanks for my observations and they will review their practices on future flights. [The questions is. ]Do I now leave it at that or is that the best I can expect from a 5 star airline ?????",My wife and I recently boarded a Malaysia Airlines flight from Perth to Kualar Lumpar. Prior to take off in Perth we were joined in the row in front of us by 3 drunk men  We complained and verbal hostilities arose. We were moved 5 rows back. TFrom that point onwards we were threatened contiunally by these men. I emailed a complaint to Malaysia Airways and 4 weeks later they have replied sending a 3 line email back saying thanks for my observations and they will review their practices on future flights. Do I now leave it at that or is that the best I can expect from a 5 star airline ?????,"Then onwards to Heathrow. who from that moment on set about drinking the cabin dry.After an hour, the one in front of my wife suddenly decided to put his seat into a full recline position hitting my wife in the face. his was not the end of our troubles. This was pointed out to the crew. Approaching to land I was told by ""the leader"" that they would be waiting for me in the corridor. This was heard by a Stewardess. A terrifying experience all round. Nothing happened in the corridor but we were on edge continually. Luckily for us, they did not continue on our joining flight to Heathrow. The questions is. ",0,1,0,1,0,0,0
1,2,6951,2,"[My boyfriend and I made a trip to Spain(Hong Kong-Madrid and Madrid- Hong Kong). We flied with Aeroflot and had both trips scaling in Moscow. Both going(30th Aug) and coming back(15th Sep), the luggages were spot checked as the suitcase locks were open when we got the luggages back (which we think by Russia Airport Authority as this has never happened since I have transited and been traveling around to any other countries). The going trip to Spain, both suitcase locks were open, broken lock for my boyfriend's case which he bought a new suitcase in Spain later. However, the real disaster was actually the coming back trip!! When we picked up the luggage, we found out that both luggages were broken, there are also 2 breakage spots on my luggage itself, the luggage handle came off and the locks were totally forced broken(so my boyfriend lost totally 2 suitcases for this trip). I have locked them before check-in and my suitcase is the type that came with international lock that can be opened by international key in case the luggage would be spot checked by any airport authority so it should not be forced open in such manner! That aside, when we got home, I opened the luggage just to find out that the things inside were totally flipped over in a big mess! The zipped compartment inside was open and the clothes are all messed up(as messy as a 80% sale basket in the shopping mall), the wrapped present was torn open, wrapping paper and the pieces of present scattered around everywhere in the luggage. Furthermore, my boyfriend's mobile phone(old one with problem which we was thinking to get it fixed in China) and his suit (together with necktie and belt) were stolen! The box of mobile phone was left behind together with the torn open plastic suit bag but both of the items were no where to be found! I tried to call the airline but nobody picked up, now I'm waiting for the reply email which I don't know whether they will even cared to read. Frankly speaking, I have no hope that they will contact us back. So ]this post is only an example and a warning for you guys to be careful [and choose the airline wisely (we bought it because it was the cheapest flight ticket, an obviously resulted as an expensive lesson). For us, ]this is the first and will be the last time we will ever fly with Aeroflot or transit via Russia. [With what had happened, we would not hesitate to pay 100-200 EUR more to get a better flight that transit elsewhere!!!]",this post is only an example and a warning for you guys to be careful this is the first and will be the last time we will ever fly with Aeroflot or transit via Russia. ,"My boyfriend and I made a trip to Spain(Hong Kong-Madrid and Madrid- Hong Kong). We flied with Aeroflot and had both trips scaling in Moscow. Both going(30th Aug) and coming back(15th Sep), the luggages were spot checked as the suitcase locks were open when we got the luggages back (which we think by Russia Airport Authority as this has never happened since I have transited and been traveling around to any other countries). The going trip to Spain, both suitcase locks were open, broken lock for my boyfriend's case which he bought a new suitcase in Spain later. However, the real disaster was actually the coming back trip!! When we picked up the luggage, we found out that both luggages were broken, there are also 2 breakage spots on my luggage itself, the luggage handle came off and the locks were totally forced broken(so my boyfriend lost totally 2 suitcases for this trip). I have locked them before check-in and my suitcase is the type that came with international lock that can be opened by international key in case the luggage would be spot checked by any airport authority so it should not be forced open in such manner! That aside, when we got home, I opened the luggage just to find out that the things inside were totally flipped over in a big mess! The zipped compartment inside was open and the clothes are all messed up(as messy as a 80% sale basket in the shopping mall), the wrapped present was torn open, wrapping paper and the pieces of present scattered around everywhere in the luggage. Furthermore, my boyfriend's mobile phone(old one with problem which we was thinking to get it fixed in China) and his suit (together with necktie and belt) were stolen! The box of mobile phone was left behind together with the torn open plastic suit bag but both of the items were no where to be found! I tried to call the airline but nobody picked up, now I'm waiting for the reply email which I don't know whether they will even cared to read. Frankly speaking, I have no hope that they will contact us back. So and choose the airline wisely (we bought it because it was the cheapest flight ticket, an obviously resulted as an expensive lesson). For us, With what had happened, we would not hesitate to pay 100-200 EUR more to get a better flight that transit elsewhere!!!",0,1,0,1,0,0,0
1,2,6861,2,"[Hi, I am flying in November from Orlando to Las Vegas with American Airlines. Looking over my flights, I'm not really feeling confident and just wanted to check if I should go ahead with this flight, or if I should be contacting American to see about a change? ]We fly from Orlando to Charlotte, have a 48 minute connection From from Charlotte to Phoenix, have around 90 minutes before we board our last flight to Vegas. [That first connection time is very short. I am just a bit concerned that myself or my luggage might not make it.] [Just was after an opinion of what people think I should do, or if it would be fine? :) (also all the flights are on the same ticket, purchased at the same time) Thanks Edited: 3:51 am, August 04, 2016]","We fly from Orlando to Charlotte, have a 48 minute connection From from Charlotte to Phoenix, have around 90 minutes before we board our last flight to Vegas.  ","Hi, I am flying in November from Orlando to Las Vegas with American Airlines. Looking over my flights, I'm not really feeling confident and just wanted to check if I should go ahead with this flight, or if I should be contacting American to see about a change? That first connection time is very short. I am just a bit concerned that myself or my luggage might not make it.Just was after an opinion of what people think I should do, or if it would be fine? :) (also all the flights are on the same ticket, purchased at the same time) Thanks Edited: 3:51 am, August 04, 2016",1,1,0,0,1,1,0
1,2,6815,2,"Hello is there a message board for Mileage Programs? [We just signed up for a United Credit Card so that we can build up miles for a trip we are planning. All miles on the card will go to my husbands account. We both have about 12K miles on our United miles accounts. I wanted to transfer mine to his until I learned it would cost me $180.00 to do so. I was used to Hawaiian Airlines mileage account and this was a free transaction. Also, by obtaining the United Mileage Explorer credit card, the primary person gets priority boarding and 2 checked bags free. Their traveling companion will get the same as long as their are on the same reservation. So I can't use my miles to get a ticket seperatelly. On Hawaiian, you don't have to be on the same reservation but just traveling together. Some of this doesnt' make sense to me so I want to be sure I am understanding this correctly. Can anyone point me to a board so I can ask questions by those that may be more knowledgeable. Thank you]",Hello is there a message board for Mileage Programs? ,"We just signed up for a United Credit Card so that we can build up miles for a trip we are planning. All miles on the card will go to my husbands account. We both have about 12K miles on our United miles accounts. I wanted to transfer mine to his until I learned it would cost me $180.00 to do so. I was used to Hawaiian Airlines mileage account and this was a free transaction. Also, by obtaining the United Mileage Explorer credit card, the primary person gets priority boarding and 2 checked bags free. Their traveling companion will get the same as long as their are on the same reservation. So I can't use my miles to get a ticket seperatelly. On Hawaiian, you don't have to be on the same reservation but just traveling together. Some of this doesnt' make sense to me so I want to be sure I am understanding this correctly. Can anyone point me to a board so I can ask questions by those that may be more knowledgeable. Thank you",0,1,0,0,1,0,0
1,2,6724,2,"[especially if you connect through Philly. ]I flew from Phx July 2009 summer and had major issues through PHL both directions. I should have paid more for the BA non-stop. Lesson learned.[ I'll try to keep this brief. Phx-PHL leg uneventful. Got to PHL and checked in at gate and big problem. They had to downsize the aircraft from a 767 to a 757 and were asking volunteers to give up seats. I had a HUGE event plannd in London next night I could not give my seat up. Finally they had enough volunteers and they tried to split me and my freind up. I said no way she is elderly and can barely walk and needs assistance with everything so they put us back together. Got to LHR safely. Had great trip. Flight back..huge overbook and again asking for volunteers, at least no aircraft downgrade. Left almost on time, not 1 seat to spare. Got to PHL and sat on runway for almost an hour no open gates. I had to reclaim my bag, go through security again, ran with my carryon and laptop to the gate and missed the jet by 5 minutes. I had to stay the night without any of my bags they had already been checked. No clean clothes, nothing. All toiletries sitting in Phx. Got small care package from airline with toothbrush, shampoo thats it. Cell phone dead because charger in suitcase. Lesson learned...pack some clothes and necessties in carryon in case you get stuck, and fly non stop if available.]",I flew from Phx July 2009 summer and had major issues through PHL both directions. I should have paid more for the BA non-stop. Lesson learned.,"especially if you connect through Philly.  I'll try to keep this brief. Phx-PHL leg uneventful. Got to PHL and checked in at gate and big problem. They had to downsize the aircraft from a 767 to a 757 and were asking volunteers to give up seats. I had a HUGE event plannd in London next night I could not give my seat up. Finally they had enough volunteers and they tried to split me and my freind up. I said no way she is elderly and can barely walk and needs assistance with everything so they put us back together. Got to LHR safely. Had great trip. Flight back..huge overbook and again asking for volunteers, at least no aircraft downgrade. Left almost on time, not 1 seat to spare. Got to PHL and sat on runway for almost an hour no open gates. I had to reclaim my bag, go through security again, ran with my carryon and laptop to the gate and missed the jet by 5 minutes. I had to stay the night without any of my bags they had already been checked. No clean clothes, nothing. All toiletries sitting in Phx. Got small care package from airline with toothbrush, shampoo thats it. Cell phone dead because charger in suitcase. Lesson learned...pack some clothes and necessties in carryon in case you get stuck, and fly non stop if available.",0,1,0,1,0,1,0
1,2,6699,2,"Easyjet posted on their website that they were going to honour the baggage allowance that GB customers would have had (1 case up to 23 kilos)[ this was posted weeks ago and is still on there. They have now added another entry saying that GB customers will get 1 case up to 20 kilos and both of these conflicting items are still on their website. I phoned last Friday and they confirmed the 23 kilos was right, I phoned yesterday and they said it was 20 kilos and the lady had to look on line to find out what I ment, then she came back to me and said that the 23kilos was a mistake and they would only allow up to 20 kilos. When the sale went through and the e mail was sent out they say one thing and as soon as you confirm they move the goal post. I told them that it obviously not a mistake but a deliberate change of their mind. As our flight going out is still with GB and now coming back with Easyjet with 2 different allowances which is really annoying, as they also informed me that one case cannot be 22 kilos and another 18 which is even more annoying. I have printed off the website answer to the question which says that GB passengers will not have their baggage allowance changed, do you think I have a leg to stand on if I take this to the airport. Sorry to go on.]",Easyjet posted on their website that they were going to honour the baggage allowance that GB customers would have had (1 case up to 23 kilos)," this was posted weeks ago and is still on there. They have now added another entry saying that GB customers will get 1 case up to 20 kilos and both of these conflicting items are still on their website. I phoned last Friday and they confirmed the 23 kilos was right, I phoned yesterday and they said it was 20 kilos and the lady had to look on line to find out what I ment, then she came back to me and said that the 23kilos was a mistake and they would only allow up to 20 kilos. When the sale went through and the e mail was sent out they say one thing and as soon as you confirm they move the goal post. I told them that it obviously not a mistake but a deliberate change of their mind. As our flight going out is still with GB and now coming back with Easyjet with 2 different allowances which is really annoying, as they also informed me that one case cannot be 22 kilos and another 18 which is even more annoying. I have printed off the website answer to the question which says that GB passengers will not have their baggage allowance changed, do you think I have a leg to stand on if I take this to the airport. Sorry to go on.",0,1,0,1,0,0,0
1,2,6568,2,"Next week we are off to Tunisia with Thomas Cook. I have just received a letter from them to tell me that ""in response to market research"" they are withdrawing the in-flight entertainment package (films etc) but will rent me a PSP for £7.50[ I have to wonder exactly who ticked the market research box ""Yes, please stop helping me pass the time with films and other entertainment and try to squeeze another £7.50 out of me instead"". ]I know times are hard, but why do these companies insult our intelligence by claiming that the latest penny-pinching reduction in service is an “improvement”? [Geoff]","Next week we are off to Tunisia with Thomas Cook. I have just received a letter from them to tell me that ""in response to market research"" they are withdrawing the in-flight entertainment package (films etc) but will rent me a PSP for £7.50I know times are hard, but why do these companies insult our intelligence by claiming that the latest penny-pinching reduction in service is an “improvement”? "," I have to wonder exactly who ticked the market research box ""Yes, please stop helping me pass the time with films and other entertainment and try to squeeze another £7.50 out of me instead"". Geoff",0,0,0,1,0,1,0
1,2,6975,2,"[I made the unfortunate mistake of booking an emergency trip to the UK thru Minneapolis to LGW with Northwest. ]In the past I always had good luck with MSP but apparently they have been in the midst of runway work and flights are delayed or cancelled [willy nilly (although you can bet it's the smaller cities whose flights are cancelled), Couldn't get into Minn to connect with the UK flight and NW ""service"" was little help. Apparently this has been going on frequently, yesterday the flight got to Minn too late to make the connection. If we had been warned earlier in the day, we could have driven to MSP in 4 hours and made the connection. All NW would offer by phone was a late Thurs flight to Detroit that got into LGW on Friday far too late for us. This suggestion also made it clear that NW wasn't going to guarantee we would be able to get to MSP Thursday eiher. Luckily we listened to the business travelers in line and did not trust the info given by phone, so we stayed in line and the in-person clerk (who was also helping unload planes at the same time) was able to reroute us to get to LGW three hours earlier which gives us a good shot at making the services. It may take all of Thursday to get to Gatwick but at least it's a chance if it all goes well. To add insult to this, while on hold with NW, they were playing an ad offering bonus miles to fly into Msp!!! If they had any kind of conscience they would be warning potential passengers of the delays and they all should change their schedules to avoid these delays. Oh, but then they might lose business, better to have a captive angry passenger than no passenger at all. I have not flown United for quite a number of years since that summer period when they were also stranding passengers in Denver and Chicago. I'm afraid that I'll be avoiding NW, especially their Airlink, for at least that many years after this. I can't think of any other business that I have been lied to and manipulated by for years and years as much as by the airlines. There was a time when I really did enjoy traveling, but that was before the hubs, maximizing seat capacity, disappearance of snacks and cancelling flights to make sure the other flights have no empty seats.]",In the past I always had good luck with MSP but apparently they have been in the midst of runway work and flights are delayed or cancelled ,"I made the unfortunate mistake of booking an emergency trip to the UK thru Minneapolis to LGW with Northwest. willy nilly (although you can bet it's the smaller cities whose flights are cancelled), Couldn't get into Minn to connect with the UK flight and NW ""service"" was little help. Apparently this has been going on frequently, yesterday the flight got to Minn too late to make the connection. If we had been warned earlier in the day, we could have driven to MSP in 4 hours and made the connection. All NW would offer by phone was a late Thurs flight to Detroit that got into LGW on Friday far too late for us. This suggestion also made it clear that NW wasn't going to guarantee we would be able to get to MSP Thursday eiher. Luckily we listened to the business travelers in line and did not trust the info given by phone, so we stayed in line and the in-person clerk (who was also helping unload planes at the same time) was able to reroute us to get to LGW three hours earlier which gives us a good shot at making the services. It may take all of Thursday to get to Gatwick but at least it's a chance if it all goes well. To add insult to this, while on hold with NW, they were playing an ad offering bonus miles to fly into Msp!!! If they had any kind of conscience they would be warning potential passengers of the delays and they all should change their schedules to avoid these delays. Oh, but then they might lose business, better to have a captive angry passenger than no passenger at all. I have not flown United for quite a number of years since that summer period when they were also stranding passengers in Denver and Chicago. I'm afraid that I'll be avoiding NW, especially their Airlink, for at least that many years after this. I can't think of any other business that I have been lied to and manipulated by for years and years as much as by the airlines. There was a time when I really did enjoy traveling, but that was before the hubs, maximizing seat capacity, disappearance of snacks and cancelling flights to make sure the other flights have no empty seats.",0,1,0,1,0,0,0
1,2,7423,2,"[Hi] We are flying out to Punta Cana on June 4th,we have booked the premium cabin seats row 2 A-C Are these seats ok [with no problems Many Thanks]"," We are flying out to Punta Cana on June 4th,we have booked the premium cabin seats row 2 A-C Are these seats ok ",Hiwith no problems Many Thanks,1,0,0,0,1,0,0
1,2,7488,2,"[I read a lot of bad things for govolo. Please does anyone know, during the time when confirmation is pending, and I have not yet received confirmation, and I have not yet paid,] if I try to make cancellation will contacting Govolo or govoyages, does they take from you charge fee or the price of the flight.[ Thanks a lot.]"," if I try to make cancellation will contacting Govolo or govoyages, does they take from you charge fee or the price of the flight.","I read a lot of bad things for govolo. Please does anyone know, during the time when confirmation is pending, and I have not yet received confirmation, and I have not yet paid, Thanks a lot.",0,1,0,0,1,0,0
1,2,7493,2,"I am traveling to Bangkok via Indigo flight, while booking flight tickets I forgot to write my wife's middle name(which is her father's first name) in traveler info. Is middle name mandatory, will it create any issue while traveling? [I have searched on net and found out some trip advisor forum question as well regarding the same issue, but those were for some other carrier and not Indigo. So wanted to be sure about Indigo, if anyone have first hand experience. Name change on ticket is not allowed and cancellation and re booking will cost me at least 5000 INR :(. Please help.]","I am traveling to Bangkok via Indigo flight, while booking flight tickets I forgot to write my wife's middle name(which is her father's first name) in traveler info. Is middle name mandatory, will it create any issue while traveling? ","I have searched on net and found out some trip advisor forum question as well regarding the same issue, but those were for some other carrier and not Indigo. So wanted to be sure about Indigo, if anyone have first hand experience. Name change on ticket is not allowed and cancellation and re booking will cost me at least 5000 INR :(. Please help.",0,0,0,1,0,1,0
1,2,10506,2,"[I flew recently with Qatar Airways between Melbourne and Nairobi. When I checked in at Melbourne Airport I had the misfortune to be quite ill with flu and on top of not feeling well I had problems with my ticket. Instead of being helpful and sympathetic the Australian staff working behind the counters sent me away 4 times to different counters to try and sort out my problem which took over an 1 1/2 hours. Once on board the plane I was put next to a small baby and on asking the cabin crew if I could be moved as I did not want to give the child my germs, I was rudely told that there was nothing they could do for me. All in all my flight from the moment of check in to when I landed was an absolute nightmare. ]Have other passengers had the bad luck of dealing with rude and unhelpful Qatar Airways staff?",Have other passengers had the bad luck of dealing with rude and unhelpful Qatar Airways staff?,"I flew recently with Qatar Airways between Melbourne and Nairobi. When I checked in at Melbourne Airport I had the misfortune to be quite ill with flu and on top of not feeling well I had problems with my ticket. Instead of being helpful and sympathetic the Australian staff working behind the counters sent me away 4 times to different counters to try and sort out my problem which took over an 1 1/2 hours. Once on board the plane I was put next to a small baby and on asking the cabin crew if I could be moved as I did not want to give the child my germs, I was rudely told that there was nothing they could do for me. All in all my flight from the moment of check in to when I landed was an absolute nightmare. ",0,1,0,1,0,0,0
1,2,7206,2,"[Hello! long time lurker, looking for some advice.] I bought flights for my family and I to travel to India for 2 we[eks in August, on Air India, back in August.] [Basically, the family member we were planning to visit has now passed away, so we are not really able to travel any more at this particular time]. I'm just trying to find out what the cost will be to cancel my flights [but have scoured the bravely website to no avail. I can't find a breakdown of the cost of my booking or how much of it is taxes, etc. I know I can ring them and ask them but I'd like to have all the facts to hand before I do so! ]They mention 'agency & payment fees' but don't mention how much they are? [I can see also that a voucher can be offered, but even that's not clear as to how it is calculated. Not sure how to proceed,] would appreciate some advice, [I can see on here that they seem to have a bad rep! thanks in advance valmiki]"," I bought flights for my family and I to travel to India for 2 we . I'm just trying to find out what the cost will be to cancel my flights They mention 'agency & payment fees' but don't mention how much they are?  would appreciate some advice, ","Hello! long time lurker, looking for some advice.eks in August, on Air India, back in August.Basically, the family member we were planning to visit has now passed away, so we are not really able to travel any more at this particular timebut have scoured the bravely website to no avail. I can't find a breakdown of the cost of my booking or how much of it is taxes, etc. I know I can ring them and ask them but I'd like to have all the facts to hand before I do so! I can see also that a voucher can be offered, but even that's not clear as to how it is calculated. Not sure how to proceed,I can see on here that they seem to have a bad rep! thanks in advance valmiki",1,1,0,0,1,1,0
1,2,6914,2,"BA flight from London to Hong Kong. They lost my luggage full of 78 rpm records. I[ was devastated, some so rare items, I dare not think about it. ]They offered me £30 compensation, it cost me £220 in phone bills trying to get someone to look for them. [They actually make money from putting you on hold. I found several auction houses in London that sell off ""lost luggage"" and kept doing a search for records. 4 months later, guess what, they were selling off my records that they claim they could not find. On calling up the auction house, they read out a few titles and that confirmed that they were my records. No they were NOT my records they belonged to BA and there was nothing I could do but bid on them again in the hope that I would win back my own records. The ladies in the auction house were very helpful and I did win back my records for £60. 1.2 million bags were ""irretrievably lost"" by BA in 2007. Shocking really.]","BA flight from London to Hong Kong. They lost my luggage full of 78 rpm records. IThey offered me £30 compensation, it cost me £220 in phone bills trying to get someone to look for them. "," was devastated, some so rare items, I dare not think about it. They actually make money from putting you on hold. I found several auction houses in London that sell off ""lost luggage"" and kept doing a search for records. 4 months later, guess what, they were selling off my records that they claim they could not find. On calling up the auction house, they read out a few titles and that confirmed that they were my records. No they were NOT my records they belonged to BA and there was nothing I could do but bid on them again in the hope that I would win back my own records. The ladies in the auction house were very helpful and I did win back my records for £60. 1.2 million bags were ""irretrievably lost"" by BA in 2007. Shocking really.",0,0,0,1,0,0,0
1,2,6960,2,"[End of March 2012 I made a trip to Manaus, Brazil. It was my first experience with ""long distance travelling"". The flight was booked and payed trough Ebookers.be. The flight itself was made by TAP Portugal. The journey to Manaus was perfect, but on my return happened an unexpected problem.] Checking in at Manaus airport for the flight Manaus to Fortaleza, flight made by the Brazilian company GOL, they refused to let me check in. My seat was reserved, but, it seemed that the ticket was not payed by TAP. [Even showing my e-ticket and proof of my payment, they refused to let me board. It was at that moment not possible to contact TAP in Brazil or Ebookers. The only way to take that flight was to by another ticket at the GOL-gate, witch costed me 781,00 euro! Arriving at Fortaleza Airport, I adressed myself to the TAP office. They gave me a mailadress where I could make my complaint. Back home, I adressed my complaint first to TAP, but the only answer I received was that I had to fill in the form on their website, witch I did, without any further respons. Since I booked my trip trough Ebookers.be, I repeated my complaint to that company, also by filling in a form on their ""customer-service"" website. You receive an automatic answer with a registration-number and the promise they would answer within 48 hours. 5 days later, I still had no answer. I send them a reminder, but even 2 weeks later, there was no further respons. I send Ebookers another, rather angry mail, on witch they responded the same day with excuses for the delay and the answer that they transmitted my complaint to TAP and that I could expect a compensation by TAP for the extra cost I had to make. Now, 3 months further, I still have no answer or payment by TAP or Ebookers. I presume that mail with complaints are directly transmitted to the ""unwanted mail"" or the ""trash"" map! I don't know how to proceed further in this mather to get any positive answer or repons by either TAP or Ebookers. But it is certain that I cannot recommend these companys for any other trip or flight!]"," Checking in at Manaus airport for the flight Manaus to Fortaleza, flight made by the Brazilian company GOL, they refused to let me check in. My seat was reserved, but, it seemed that the ticket was not payed by TAP. ","End of March 2012 I made a trip to Manaus, Brazil. It was my first experience with ""long distance travelling"". The flight was booked and payed trough Ebookers.be. The flight itself was made by TAP Portugal. The journey to Manaus was perfect, but on my return happened an unexpected problem.Even showing my e-ticket and proof of my payment, they refused to let me board. It was at that moment not possible to contact TAP in Brazil or Ebookers. The only way to take that flight was to by another ticket at the GOL-gate, witch costed me 781,00 euro! Arriving at Fortaleza Airport, I adressed myself to the TAP office. They gave me a mailadress where I could make my complaint. Back home, I adressed my complaint first to TAP, but the only answer I received was that I had to fill in the form on their website, witch I did, without any further respons. Since I booked my trip trough Ebookers.be, I repeated my complaint to that company, also by filling in a form on their ""customer-service"" website. You receive an automatic answer with a registration-number and the promise they would answer within 48 hours. 5 days later, I still had no answer. I send them a reminder, but even 2 weeks later, there was no further respons. I send Ebookers another, rather angry mail, on witch they responded the same day with excuses for the delay and the answer that they transmitted my complaint to TAP and that I could expect a compensation by TAP for the extra cost I had to make. Now, 3 months further, I still have no answer or payment by TAP or Ebookers. I presume that mail with complaints are directly transmitted to the ""unwanted mail"" or the ""trash"" map! I don't know how to proceed further in this mather to get any positive answer or repons by either TAP or Ebookers. But it is certain that I cannot recommend these companys for any other trip or flight!",0,1,0,1,0,0,0
1,2,6676,2,"[Hi ]I booked a flight from Naples to London in July that has a 55 minute lay over in Stuttgart airport. [Having never booked a flight myself before I didn't know that this was actually a very short time in terms of changing flights. The two flights are with different airlines (Air Berlin and BA) but I booked them with triptsa not realising it was a fairly bad site.. ]My question is, is this enough time to make the connecting flight? [The planes are in different terminals but I'm not sure how big the airport is and if this would be possible. Any help is really appreciated!! Thanks]","I booked a flight from Naples to London in July that has a 55 minute lay over in Stuttgart airport. My question is, is this enough time to make the connecting flight? ",Hi Having never booked a flight myself before I didn't know that this was actually a very short time in terms of changing flights. The two flights are with different airlines (Air Berlin and BA) but I booked them with triptsa not realising it was a fairly bad site.. The planes are in different terminals but I'm not sure how big the airport is and if this would be possible. Any help is really appreciated!! Thanks,1,1,0,0,1,0,0
1,2,7195,2,"[I'm having a real problem with] Tiger Airways [regarding a pre-booked return flight for four people. The flights are part of an Easter holiday for the family. ]We've just received an email from Tiger to say that their flight times have changed, and that we should 'click to accept changes' on their website. Problem is, the new times do not connect with other flights we've already booked. [The email they sent us is from a blind address - you can't reply to it. There's no email address given on their website for problems or complaints. Their telephone number does not respond (it's a recording that that goes through several menus and then ends in a dead line) and their fax number comes up on my machine saying 'cannot transmit to this number'. Anyone in Australia had this experience, found another] way to get a reply from Tiger?"," Tiger Airways We've just received an email from Tiger to say that their flight times have changed, and that we should 'click to accept changes' on their website. Problem is, the new times do not connect with other flights we've already booked.  way to get a reply from Tiger?","I'm having a real problem withregarding a pre-booked return flight for four people. The flights are part of an Easter holiday for the family. The email they sent us is from a blind address - you can't reply to it. There's no email address given on their website for problems or complaints. Their telephone number does not respond (it's a recording that that goes through several menus and then ends in a dead line) and their fax number comes up on my machine saying 'cannot transmit to this number'. Anyone in Australia had this experience, found another",0,0,0,1,0,0,0
1,2,7141,2,"Liat Airline seems to be the only option to fly from St. Vincent to Puerto Rico. I hope that is not true because LIAT is the worst airline I have ever encountered. [Not only are the flights rarely ontime, and you can count on missing your connections, BUT they also refuse to provide the passengers with any information whatsoever about what the amount of time the delay will be, nor the reasons for the delays. They did not provide a meal even when the delay was for three hours and the passengers were kept aboard a plane without water or food. Little children were crying, saying ""mommy I am hungry"". I will never fly on LIAT again. and if that means I do not go to St. Vincent, well, I guess I won't be going there.]",Liat Airline seems to be the only option to fly from St. Vincent to Puerto Rico. I hope that is not true because LIAT is the worst airline I have ever encountered. ,"Not only are the flights rarely ontime, and you can count on missing your connections, BUT they also refuse to provide the passengers with any information whatsoever about what the amount of time the delay will be, nor the reasons for the delays. They did not provide a meal even when the delay was for three hours and the passengers were kept aboard a plane without water or food. Little children were crying, saying ""mommy I am hungry"". I will never fly on LIAT again. and if that means I do not go to St. Vincent, well, I guess I won't be going there.",0,0,0,1,0,0,0
1,2,7043,2,"[Hi, i wonder if its normal. ]Ive booked a flight from guanzhou to yiwu and haven't got any mail from elong.net? [Its not in my spam. Just didn't get one. I already paid via paypal. Ive contacted the support but didn't get a reply since 2 days. Anyone could help me out? Is that normal?]",Ive booked a flight from guanzhou to yiwu and haven't got any mail from elong.net? ,"Hi, i wonder if its normal. Its not in my spam. Just didn't get one. I already paid via paypal. Ive contacted the support but didn't get a reply since 2 days. Anyone could help me out? Is that normal?",1,1,0,0,0,0,0
1,2,6983,2,"[Our flight (Myself and my girlfriend), number AR7575 from Mendoza to Cordoba at 19:25 was cancelled and nobody advises us anticipatively. Due to the cancelation, we miss our flight from Gol Linhas Areas (from Cordoba to Sao Paulo). After 3 hours waiting, the aerolineas employees schedule a flight to Buenos Aieres in 23/06 at 06:00. So 11 hours later and from a different place. They do not arrange another flight to São Paulo, neither a Hotel. We paid everything from our own (USD 150 from hotels and taxis)and went to Buenos Aires without a granted flight to Sao Paulo. It was possible take a flight to Sao Paulo just in 23/06 at 17:55 from TAM Linhas Aereas paying from our pockets (USD 1000 each one). We lost meetings, and personal arrangements in Sao Paulo due to the cancelation. Furthermore we have a lot of stress (nobody grants us that it would be possible to come back to sao paulo). Aerolineas do not do anything to help us. For luck we had money to do everything from our own. We have all the vouchers and receipts to prove the extra spending.] It was an unfortunate experience together Aerolineas and Argentina. [Never more we would choose this wretched airline.] Furthermore, we will charge everything (all the extra costs) from Aerolineas. If necessary we would contact ANAC and the court. [I’m a current flyer (special member from LAN/TAM) and never happens to me. Moreover, if I wasn’t a special member from TAM I would not arrived in Sao Paulo because there wasn’t available flight for us and Aerolineas did anything.]"," It was an unfortunate experience together Aerolineas and Argentina.  Furthermore, we will charge everything (all the extra costs) from Aerolineas. If necessary we would contact ANAC and the court. ","Our flight (Myself and my girlfriend), number AR7575 from Mendoza to Cordoba at 19:25 was cancelled and nobody advises us anticipatively. Due to the cancelation, we miss our flight from Gol Linhas Areas (from Cordoba to Sao Paulo). After 3 hours waiting, the aerolineas employees schedule a flight to Buenos Aieres in 23/06 at 06:00. So 11 hours later and from a different place. They do not arrange another flight to São Paulo, neither a Hotel. We paid everything from our own (USD 150 from hotels and taxis)and went to Buenos Aires without a granted flight to Sao Paulo. It was possible take a flight to Sao Paulo just in 23/06 at 17:55 from TAM Linhas Aereas paying from our pockets (USD 1000 each one). We lost meetings, and personal arrangements in Sao Paulo due to the cancelation. Furthermore we have a lot of stress (nobody grants us that it would be possible to come back to sao paulo). Aerolineas do not do anything to help us. For luck we had money to do everything from our own. We have all the vouchers and receipts to prove the extra spending.Never more we would choose this wretched airline.I’m a current flyer (special member from LAN/TAM) and never happens to me. Moreover, if I wasn’t a special member from TAM I would not arrived in Sao Paulo because there wasn’t available flight for us and Aerolineas did anything.",0,1,0,1,0,0,0
1,2,6923,2,"I'm just curious about what NTP means. I'm guessing that it is ""No Time Predicted""? [We flew on Southwest last week. Before we left for the airport, we checked the flight status, and saw that our flight was delayed. It showed a new departure time one half hour later than the scheduled time, and also showed ""NTP."" We took our time getting to the airport. When we got to the gate, the board showed our flight as ""delayed"" with no scheduled time. Fifteen minutes before the original departure time, they began boarding, and the plane left at the scheduled time. We were glad that we hadn't dawdled too much!]","I'm just curious about what NTP means. I'm guessing that it is ""No Time Predicted""? ","We flew on Southwest last week. Before we left for the airport, we checked the flight status, and saw that our flight was delayed. It showed a new departure time one half hour later than the scheduled time, and also showed ""NTP."" We took our time getting to the airport. When we got to the gate, the board showed our flight as ""delayed"" with no scheduled time. Fifteen minutes before the original departure time, they began boarding, and the plane left at the scheduled time. We were glad that we hadn't dawdled too much!",0,0,0,1,0,0,0
1,2,6799,2,I read something about possibly needing something called an empower adapter to use the power plugs on airplanes. Does anyone know if this is necessary for OpenSkies? [I would like to be able to charge my cell phone & laptop. Thank you!],I read something about possibly needing something called an empower adapter to use the power plugs on airplanes. Does anyone know if this is necessary for OpenSkies? ,I would like to be able to charge my cell phone & laptop. Thank you!,0,1,0,0,1,0,0
1,2,7429,2,Following an e-mail to Bravofly and various attempts to call their customer service number [(which has had an engaged tone continuously since yesterday afternoon!)] I am now wondering where else can I can some advice! My sister missed her flight yesterday - after checking-in and being accommodated in the Alitalia business lounge! and then being consequently told her name didn't appear on the list in the first place - I plan to take this up with Alitalia but I paid through Bravofly & cannot get to speak to them. Any sound advice?,Following an e-mail to Bravofly and various attempts to call their customer service number  I am now wondering where else can I can some advice! My sister missed her flight yesterday - after checking-in and being accommodated in the Alitalia business lounge! and then being consequently told her name didn't appear on the list in the first place - I plan to take this up with Alitalia but I paid through Bravofly & cannot get to speak to them. Any sound advice?,(which has had an engaged tone continuously since yesterday afternoon!),0,0,0,1,0,0,0
1,2,7265,2,"[Good grief this is harder than I thought! Although I certainly understand Boise (or as I call it, Spudville!) is NOT a travel hub of any sort, it just shouldn't be this complicated to buy a ticket online, without involving a travel agent!] In looking at Korean Air, Cathay Pacific, etc--one cannot ""start"" from Boise, [even though they are partners with airlines that do fly into Boise.] [I really don't want to travel on two separate tickets. I have also tried Matrix--which is usually very helpful in finding a good ""routing"" and price from Spudville. In the past I've found my itinerary, then just gone to the airline website to purchase the ticket. Worked like a charm for last two trips to Europe! With Bangkok, this isn't working--the fares are MUCH higher on the airlines websites than Matrix, and ]I can't enter Boise as a starting point. I'm looking at traveling mid January 2012 for about 4 weeks. Flying into and out of BKK is fine. Any suggestions or help is much appreciated! Thanks!"," In looking at Korean Air, Cathay Pacific, etc--one cannot ""start"" from Boise,  I can't enter Boise as a starting point. I'm looking at traveling mid January 2012 for about 4 weeks. Flying into and out of BKK is fine. Any suggestions or help is much appreciated! Thanks!","Good grief this is harder than I thought! Although I certainly understand Boise (or as I call it, Spudville!) is NOT a travel hub of any sort, it just shouldn't be this complicated to buy a ticket online, without involving a travel agent!even though they are partners with airlines that do fly into Boise.I really don't want to travel on two separate tickets. I have also tried Matrix--which is usually very helpful in finding a good ""routing"" and price from Spudville. In the past I've found my itinerary, then just gone to the airline website to purchase the ticket. Worked like a charm for last two trips to Europe! With Bangkok, this isn't working--the fares are MUCH higher on the airlines websites than Matrix, and ",0,0,0,1,0,0,0
1,2,6902,2,[Hello ]I've booked a weekend to Budapest with easyjet and paid for a return resorthoppa transfer in the package. On my travel documents it says within 24 hours of my departure I should either go online to resorthoppa or download their app and put my reference number in to view my transfer. If I don't do this does it mean I won't be picked up? [I paid for a return transfer and didn't want to spend time finding an Internet cafe or somewhere with wifi to sort something out that I thought I'd be prebooked as I only have a short weekend trip away...please help!],I've booked a weekend to Budapest with easyjet and paid for a return resorthoppa transfer in the package. On my travel documents it says within 24 hours of my departure I should either go online to resorthoppa or download their app and put my reference number in to view my transfer. If I don't do this does it mean I won't be picked up? ,Hello I paid for a return transfer and didn't want to spend time finding an Internet cafe or somewhere with wifi to sort something out that I thought I'd be prebooked as I only have a short weekend trip away...please help!,1,1,0,0,0,0,0
1,2,7401,2,"[As soon as the tickets become available,] I plan to book tickets for the Mr and I using AA points. We would like to fly into Amsterdam and out of Paris. [According to my research thus far,] American Airlines will use British Airlines and the flight will include a short lay-over in LHR. What are the pros & cons of booking an open-jaw ticket or two one way tickets for each of us?", I plan to book tickets for the Mr and I using AA points. We would like to fly into Amsterdam and out of Paris.  American Airlines will use British Airlines and the flight will include a short lay-over in LHR. What are the pros & cons of booking an open-jaw ticket or two one way tickets for each of us?,"As soon as the tickets become available,According to my research thus far,",0,0,0,0,0,1,0
1,2,6883,2,"Flying to Orlando from Manchester I booked 2 exit seats to get the extra leg room [- row 49, seats J+K. 49 H+J had acres of leg room, but 49K had virtually no leg room! The reason is that the exit door has a huge box in front of it, presumably to store the slide to be used in an emergency.] Since this is right in front of seat 49K, there is almost no leg room [- it is worse than the normal seats! I complained to the steward, who said that there was nothing he could do but to log it as an incident. Fortunately for us, there was no-one sitting in seat 49H so we used H+J and had a great flight - but it could have been much worse. ]I have written to VA to get my £35 fee refunded [- there is no reason to charge extra to get LESS legroom! Robin]","Flying to Orlando from Manchester I booked 2 exit seats to get the extra leg room  Since this is right in front of seat 49K, there is almost no leg room I have written to VA to get my £35 fee refunded ","- row 49, seats J+K. 49 H+J had acres of leg room, but 49K had virtually no leg room! The reason is that the exit door has a huge box in front of it, presumably to store the slide to be used in an emergency.- it is worse than the normal seats! I complained to the steward, who said that there was nothing he could do but to log it as an incident. Fortunately for us, there was no-one sitting in seat 49H so we used H+J and had a great flight - but it could have been much worse. - there is no reason to charge extra to get LESS legroom! Robin",0,0,0,1,0,0,0
1,2,7368,2,"[We've been European travelers for more years than I can remember - at least one trip per year or more. We've never used travel insurance because except on one occasion we've always booked our own flights, hotels, trains, etc. That said - I've noticed a number of posts on this and other boards gently chiding people who've encountered problems in their travels for not purchasing trip insurance policies. This has gotten me thinking that maybe we've just been lucky all these years. Last year, we were in the Benelux countries during the volcano eruption. Our luck held, as the no-fly ban was lifted on the day we left (in fact, our booked tix were on the first UAL flight allowed out of Brussels). So...we're heading to the UK in May and we are taking a Rick Steves tour of Rome in October before heading on to other Italian cities. Now - ]we are considering taking out policies for both trips. [Has anyone any recommendations? On Rick Steve's website, he's mentioned about four companies - but is very careful not to recommend a particular one. I've investigated one just to see what the rates are (Access America), but am wondering if any of you experienced people have any recommendations or cautions to share. Thanks for any help.]",we are considering taking out policies for both trips. ,"We've been European travelers for more years than I can remember - at least one trip per year or more. We've never used travel insurance because except on one occasion we've always booked our own flights, hotels, trains, etc. That said - I've noticed a number of posts on this and other boards gently chiding people who've encountered problems in their travels for not purchasing trip insurance policies. This has gotten me thinking that maybe we've just been lucky all these years. Last year, we were in the Benelux countries during the volcano eruption. Our luck held, as the no-fly ban was lifted on the day we left (in fact, our booked tix were on the first UAL flight allowed out of Brussels). So...we're heading to the UK in May and we are taking a Rick Steves tour of Rome in October before heading on to other Italian cities. Now - Has anyone any recommendations? On Rick Steve's website, he's mentioned about four companies - but is very careful not to recommend a particular one. I've investigated one just to see what the rates are (Access America), but am wondering if any of you experienced people have any recommendations or cautions to share. Thanks for any help.",0,1,0,0,1,1,0
1,2,7227,2,"Do NOT use www.ultimatefares.com I have never experienced such horrible customer service in my life. [I used them because I currently live in Khartoum and there are not many websites that will service that airport. I thought that I had found a really good deal but then when I arrived at the airport at 2:00 am it was to find that the confirmation that I received was not valid and I was not booked onto any flights. When calling them from the airport the curt customer service rep said that there was nothing that they could do and that I had to buy my ticket at the counter. After this and many, many emails, phone calls and credit card forms having to be filled out and faxed in I received an itinerary that was $600 more then originally quoted, a flight that was highly inconvenient that added 15 hours onto my trip and basically cut out 2 days of my vacation. Stay far away from this company.]",Do NOT use www.ultimatefares.com I have never experienced such horrible customer service in my life. ,"I used them because I currently live in Khartoum and there are not many websites that will service that airport. I thought that I had found a really good deal but then when I arrived at the airport at 2:00 am it was to find that the confirmation that I received was not valid and I was not booked onto any flights. When calling them from the airport the curt customer service rep said that there was nothing that they could do and that I had to buy my ticket at the counter. After this and many, many emails, phone calls and credit card forms having to be filled out and faxed in I received an itinerary that was $600 more then originally quoted, a flight that was highly inconvenient that added 15 hours onto my trip and basically cut out 2 days of my vacation. Stay far away from this company.",0,1,0,1,0,0,0
1,2,7165,2,"[I wanted to pass on my experience to travelers trying to get a passport in under 3 weeks from travel date. I was caught in the Oh s$#% time frame of under 3 weeks and over 2 weeks so I could not make appointment at the Miami passport agency . I scrambled 2 and 1/2 weeks till travel date what should I do? I panicked, I read horror stories and read great stories online. What should I do I ask my self. Wait 1/2 a weeks to make a appointment and hope I can get one before my travel date. One of the passport agency worker actually in a way suggested I should wait and set a appointment. I was scared its almost june summer is here its travel season. If I wait I risk not getting appointment in time. Three phone calls to the passport agency and I get a old man Nice calming voice in my state of panic telling me to expediate it. At the time expediated was 2-3 weeks and the clerk at courts said its the 3 week mark. The passport agent told me do it, my response was what if I don't get it in time he stated "" I had a get out of jail free card."" At 4 days prior to departure if the application is good I can request a emergancey appointment with the Miami agency.. This gave me the kick in the but to expediate it and the relief I had a back up plan.. I herd rumors that the passport agency is the only functional branch of government now I can say confidently that these people are efficient. It only took 7 days, thats right 7 days not business days but days to get it to my door. I right this so the people who are stuck on the fence at the 2-3 week mark and are scared, don't be scared. ]The passport agency will do what ever they can not to delay you.[ Suggestions don't forget to put travel date and send it threw clerk of courts or accepted post offices. These certified places make it alittle quicker than you just sending it, Best of Luck and I hope this helps someone in the same situation I was in. _=) Edited: 8:16 pm, May 28, 2016]",The passport agency will do what ever they can not to delay you.,"I wanted to pass on my experience to travelers trying to get a passport in under 3 weeks from travel date. I was caught in the Oh s$#% time frame of under 3 weeks and over 2 weeks so I could not make appointment at the Miami passport agency . I scrambled 2 and 1/2 weeks till travel date what should I do? I panicked, I read horror stories and read great stories online. What should I do I ask my self. Wait 1/2 a weeks to make a appointment and hope I can get one before my travel date. One of the passport agency worker actually in a way suggested I should wait and set a appointment. I was scared its almost june summer is here its travel season. If I wait I risk not getting appointment in time. Three phone calls to the passport agency and I get a old man Nice calming voice in my state of panic telling me to expediate it. At the time expediated was 2-3 weeks and the clerk at courts said its the 3 week mark. The passport agent told me do it, my response was what if I don't get it in time he stated "" I had a get out of jail free card."" At 4 days prior to departure if the application is good I can request a emergancey appointment with the Miami agency.. This gave me the kick in the but to expediate it and the relief I had a back up plan.. I herd rumors that the passport agency is the only functional branch of government now I can say confidently that these people are efficient. It only took 7 days, thats right 7 days not business days but days to get it to my door. I right this so the people who are stuck on the fence at the 2-3 week mark and are scared, don't be scared.  Suggestions don't forget to put travel date and send it threw clerk of courts or accepted post offices. These certified places make it alittle quicker than you just sending it, Best of Luck and I hope this helps someone in the same situation I was in. _=) Edited: 8:16 pm, May 28, 2016",0,1,0,0,0,0,1
1,2,6915,2,"I am just a little confused on the baggage allowance on Delta. [We recently flew Delta LHR-ATL in economy and when I checked in it said we could check 2 bags for free (each). When I look it up on Delta's website, it says from the US to Europe you get 1 free checked bag. delta.com/content/… We did actually check 2 bags for one of us and one for the other and were not charged. The people next to us in the bag drop were also checking 2 bags per person. We did pay for Economy Comfort, but that doesn't seem to affect what bags you can check. The only logical reason I can see would be if the UK is not considered part of Europe and falls into the ""For all other international flights"" at the bottom of the chart. Obviously I'm not complaining, but I'd like to understand so I know in the future if we are entitled to 2 bags. Thanks.]",I am just a little confused on the baggage allowance on Delta. ,"We recently flew Delta LHR-ATL in economy and when I checked in it said we could check 2 bags for free (each). When I look it up on Delta's website, it says from the US to Europe you get 1 free checked bag. delta.com/content/… We did actually check 2 bags for one of us and one for the other and were not charged. The people next to us in the bag drop were also checking 2 bags per person. We did pay for Economy Comfort, but that doesn't seem to affect what bags you can check. The only logical reason I can see would be if the UK is not considered part of Europe and falls into the ""For all other international flights"" at the bottom of the chart. Obviously I'm not complaining, but I'd like to understand so I know in the future if we are entitled to 2 bags. Thanks.",0,1,0,0,1,1,0
1,2,6849,2,"[Here is the link to the news article: time.com/time/…] Personally, I won't be saying ""Yes, I'll pay an extra $2"".[ They can stuff it. If the rich dudes and money heavy (government) organizations that are proposing this think developing countries need more money, then donate more themselves. Or ensure that what money gets donated already goes directly to the essential materials and staff for the programs needed, and not to corrupt country middlemen or into the pockets of some despot who is more than willing to let aid into their country, but only if his pockets gets lined with a percentage.]"," Personally, I won't be saying ""Yes, I'll pay an extra $2"".","Here is the link to the news article: time.com/time/… They can stuff it. If the rich dudes and money heavy (government) organizations that are proposing this think developing countries need more money, then donate more themselves. Or ensure that what money gets donated already goes directly to the essential materials and staff for the programs needed, and not to corrupt country middlemen or into the pockets of some despot who is more than willing to let aid into their country, but only if his pockets gets lined with a percentage.",0,0,0,1,0,1,0
1,2,10511,2,"[Hiya, ]Flying from LHR to JFK in may with my other half. Was just wondering what to expect in the world traveller Economy Dining [as my other half is very fussy with food. ]Would it be better to take our own food or is there enough choice? [Thanks :)]",Flying from LHR to JFK in may with my other half. Was just wondering what to expect in the world traveller Economy Dining Would it be better to take our own food or is there enough choice? ,"Hiya, as my other half is very fussy with food. Thanks :)",1,1,0,0,1,0,0
1,2,6844,2,"Well after 13 days my missing case has been delivered to my door. Fair play to Vuelling, they found it in Bilbao, sent it back to Barcelona then onto Gatwick and a courier delivered it late yesterday evening. [Got to say though the most frustrating part of all this is not knowing what was happening. From being given a reference number at Barcelona to it being delivered I've been unable to track it as my number wasn't recognised. I've emailed them with no response at all. Have tried ringing and just got an answer machine telling me all lines are busy & to try again later and the most frustrating has been after 5 days trying to complete an online form which then generates a text message directing you to complete the same form. Still think Vuelling have major problems but for anyone who is still waiting for delayed baggage, hope you get the same outcome as me]","Well after 13 days my missing case has been delivered to my door. Fair play to Vuelling, they found it in Bilbao, sent it back to Barcelona then onto Gatwick and a courier delivered it late yesterday evening. ","Got to say though the most frustrating part of all this is not knowing what was happening. From being given a reference number at Barcelona to it being delivered I've been unable to track it as my number wasn't recognised. I've emailed them with no response at all. Have tried ringing and just got an answer machine telling me all lines are busy & to try again later and the most frustrating has been after 5 days trying to complete an online form which then generates a text message directing you to complete the same form. Still think Vuelling have major problems but for anyone who is still waiting for delayed baggage, hope you get the same outcome as me",0,1,0,1,0,0,0
1,2,6768,2,"[Hi, ]I am travelling to Thailand can anyone recommend the best/most effective prepaid sim for calling back home, local calls and small amount of internet usage. [Nath]","I am travelling to Thailand can anyone recommend the best/most effective prepaid sim for calling back home, local calls and small amount of internet usage. ","Hi, Nath",1,0,0,0,0,1,0
1,2,6717,2,"My family and I booked 4 tickets to New York for a week long stay, a week cruise, and then reurn home. [Given that the day the ship returns to port, we will also have to fly back home], I called British Airways [and asked in the slim possibility that Internet will not be avaialble on board the ship (distance, technical problems etc) what can be done if anything to ensure that all 4 family members can be together for the long flight back home. It is a very remote possibility that Internet will not be available on board the ship, but who knows.... I just wanted to make sure that we do not have any unplesant surprises. ]To my dismay they said that airport check-in is possible but do not guarantee that we will all be seated together. They asked for a total of 200EUR to preallocate the seats. I would expect this from a low-cost budget airline but certainly not from BA.[ I did not ask for a ticket change or any other upgrade or service (like extra luggage or preferential seating) I should pay for, but paying 5000EUR for 4 tickets and then being asked for another 200EUR for the simplest of service, it really bothers me. In my opinion this is a ""nickel and dime"" practice at best. I wrote them an email about it, and they did NOT even respond to it. I would at least expect a typical answer from them. ]Are my expectations unreasonable (do not overcharge for services, replay to complaint emails)???? [Thank you all, Andreas]","My family and I booked 4 tickets to New York for a week long stay, a week cruise, and then reurn home. , I called British Airways To my dismay they said that airport check-in is possible but do not guarantee that we will all be seated together. They asked for a total of 200EUR to preallocate the seats. I would expect this from a low-cost budget airline but certainly not from BA.Are my expectations unreasonable (do not overcharge for services, replay to complaint emails)???? ","Given that the day the ship returns to port, we will also have to fly back homeand asked in the slim possibility that Internet will not be avaialble on board the ship (distance, technical problems etc) what can be done if anything to ensure that all 4 family members can be together for the long flight back home. It is a very remote possibility that Internet will not be available on board the ship, but who knows.... I just wanted to make sure that we do not have any unplesant surprises.  I did not ask for a ticket change or any other upgrade or service (like extra luggage or preferential seating) I should pay for, but paying 5000EUR for 4 tickets and then being asked for another 200EUR for the simplest of service, it really bothers me. In my opinion this is a ""nickel and dime"" practice at best. I wrote them an email about it, and they did NOT even respond to it. I would at least expect a typical answer from them. Thank you all, Andreas",0,1,0,1,1,0,0
1,2,6667,2,"[Feb 2nd, 2008 I was at Newark/Liberty airport to pick up a puppy that was being sent to me from a breeder in Texas. Unfortunately this breeder used American Airlines to transport the dog. I had used the useless flight tracker to get updated on the status of flight 558 and tracked the ""Airway Bill/Confirmation number"" to track as well. I called American Airlines Cargo prior to going to the airport. The flight was scheduled to arrive early and I took my family to the airport to pick up our new dog. After waiting for well over two hours after the flight landed, the people representing American Airlines Cargo could not give any information other than ""we don't know where the dog is, there were no dogs on flight 558"". They offered NO direction or help other than asking people to leave the carge office. In fact all four people behind the counter disappeared into a side ""break room"" with a poor attitude and suggessted we call in a few hours to see if the ""packages"" were found. Disgraceful. There were 11 families waiting and as this dragged on with absolutely no communication there was obviously frustration. The solution for the American Airlines employees was to call the airport security. These were families with children waiting and this was an absurd way to handle the situation. I called the breeder who could not get any information. I called American Airlines twice from my cell phone, only to be told that the dog in fact was at Newark airport as the flight had landed with the dog was on it. Not true but this was the only information available. Clearly no one knew what was going on and there is a serious flaw in their tracking capabilities. The fact that an error was made was not the issue. ]The complete inability of anyone representing AA at the airport or on the phone to address the situation was beyond irresponsible. The people in the cargo office were rude, unprofessional and dismissive. [In fact, as we waited there were people from other flights coming to claim pets that were also lost because American Airlines never bothered to put them on the flight. AA systems are dangerously flawed. The employees are incompetenent, don't care and the airline is incapable of being trusted to transport an animal, child or anything of value. These puppies and family pets were left unattended in small crates for an unhealthy amount of time, neglected by American Airlines. They truly think of animals as nothing more than cargo and have zero concern for the health and well being of any animal they are transporting.] If they can not responsibly transport a dog, YOU are not safe on this Airline. [They have obviously stopped caring at all and should do us all a favor by declaring bancruptcy and get out of a business that has clearly passed them by.]","The complete inability of anyone representing AA at the airport or on the phone to address the situation was beyond irresponsible. The people in the cargo office were rude, unprofessional and dismissive.  If they can not responsibly transport a dog, YOU are not safe on this Airline. ","Feb 2nd, 2008 I was at Newark/Liberty airport to pick up a puppy that was being sent to me from a breeder in Texas. Unfortunately this breeder used American Airlines to transport the dog. I had used the useless flight tracker to get updated on the status of flight 558 and tracked the ""Airway Bill/Confirmation number"" to track as well. I called American Airlines Cargo prior to going to the airport. The flight was scheduled to arrive early and I took my family to the airport to pick up our new dog. After waiting for well over two hours after the flight landed, the people representing American Airlines Cargo could not give any information other than ""we don't know where the dog is, there were no dogs on flight 558"". They offered NO direction or help other than asking people to leave the carge office. In fact all four people behind the counter disappeared into a side ""break room"" with a poor attitude and suggessted we call in a few hours to see if the ""packages"" were found. Disgraceful. There were 11 families waiting and as this dragged on with absolutely no communication there was obviously frustration. The solution for the American Airlines employees was to call the airport security. These were families with children waiting and this was an absurd way to handle the situation. I called the breeder who could not get any information. I called American Airlines twice from my cell phone, only to be told that the dog in fact was at Newark airport as the flight had landed with the dog was on it. Not true but this was the only information available. Clearly no one knew what was going on and there is a serious flaw in their tracking capabilities. The fact that an error was made was not the issue. In fact, as we waited there were people from other flights coming to claim pets that were also lost because American Airlines never bothered to put them on the flight. AA systems are dangerously flawed. The employees are incompetenent, don't care and the airline is incapable of being trusted to transport an animal, child or anything of value. These puppies and family pets were left unattended in small crates for an unhealthy amount of time, neglected by American Airlines. They truly think of animals as nothing more than cargo and have zero concern for the health and well being of any animal they are transporting.They have obviously stopped caring at all and should do us all a favor by declaring bancruptcy and get out of a business that has clearly passed them by.",0,1,0,1,0,0,0
1,2,6571,2,"[I flew recently with Qatar Airways between Melbourne and Nairobi. When I checked in at Melbourne Airport I had the misfortune to be quite ill with flu and on top of not feeling well I had problems with my ticket. Instead of being helpful and sympathetic the Australian staff working behind the counters sent me away 4 times to different counters to try and sort out my problem which took over an 1 1/2 hours. Once on board the plane I was put next to a small baby and on asking the cabin crew if I could be moved as I did not want to give the child my germs, I was rudely told that there was nothing they could do for me. All in all my flight from the moment of check in to when I landed was an absolute nightmare. ]Have other passengers had the bad luck of dealing with rude and unhelpful Qatar Airways staff?",Have other passengers had the bad luck of dealing with rude and unhelpful Qatar Airways staff?,"I flew recently with Qatar Airways between Melbourne and Nairobi. When I checked in at Melbourne Airport I had the misfortune to be quite ill with flu and on top of not feeling well I had problems with my ticket. Instead of being helpful and sympathetic the Australian staff working behind the counters sent me away 4 times to different counters to try and sort out my problem which took over an 1 1/2 hours. Once on board the plane I was put next to a small baby and on asking the cabin crew if I could be moved as I did not want to give the child my germs, I was rudely told that there was nothing they could do for me. All in all my flight from the moment of check in to when I landed was an absolute nightmare. ",0,1,0,1,0,0,0
1,2,6567,2,[Dear Forum Members. ]I was wondering if any of you are I.A.P.A. (International Airline Passenger Association) members and if you could share your experiences [(or experiences of other persons that you know about)] in regards to insurance claims with them.[ Best regards. Cosmopol],I was wondering if any of you are I.A.P.A. (International Airline Passenger Association) members and if you could share your experiences  in regards to insurance claims with them.,Dear Forum Members. (or experiences of other persons that you know about) Best regards. Cosmopol,1,0,0,0,1,1,0
1,2,6559,2,"[Hi, I'm flying Gold Coast, AUS to Narita airport, Japan at the end of the month. It's a direct flight (no stop-overs), leaving at 10:50 and arriving in Japan at 18:55pm. Sleeping isn't really an option, I suck at sleeping through the day and there is only a 1 hour time difference between Aus and Japan. I'm bringing my iPod touch, and other interesting activities. Also, ]I'm flying Jetstar, anyone flown with them to Narita? [Thanks in advance.]","I'm flying Jetstar, anyone flown with them to Narita? ","Hi, I'm flying Gold Coast, AUS to Narita airport, Japan at the end of the month. It's a direct flight (no stop-overs), leaving at 10:50 and arriving in Japan at 18:55pm. Sleeping isn't really an option, I suck at sleeping through the day and there is only a 1 hour time difference between Aus and Japan. I'm bringing my iPod touch, and other interesting activities. Also, Thanks in advance.",1,1,0,0,1,0,0
1,2,10509,2,"[Hi,] we are travelling from Gatwick in June and was wondering if anyone knew whether or not this airport had a cling film/ bubble/ cellofane wrap machine? [Strange question I know but we wanted to wrap our pushchair up to protect it as when we travelled to Turkey last year they ruined our pushchair and this is a new one. Many thanks :)]", we are travelling from Gatwick in June and was wondering if anyone knew whether or not this airport had a cling film/ bubble/ cellofane wrap machine? ,"Hi,Strange question I know but we wanted to wrap our pushchair up to protect it as when we travelled to Turkey last year they ruined our pushchair and this is a new one. Many thanks :)",1,1,0,0,1,0,0
1,2,6532,2,"Last night a guy travelling alone was moved from his seat into an exit row before takeoff.He used a cane , had severe walking difficulties and coordination problems.[.I think he had Cerebral Palsy. We were in the row behind and asked whether this was okay to the chief stewardess.Her reply was that there were 2 able bodied passengers capable of opening the door so it was okay.If there was an emergency waiting for him or trying to get around him would be difficult as would communication . We have heard the exit row spiel many times and they always say you must report to the crew if you are not able to fulfill duties and so does the written onboard . ]Just curious if this is safe practice. [(Air Asia flight 1 hr duration)]","Last night a guy travelling alone was moved from his seat into an exit row before takeoff.He used a cane , had severe walking difficulties and coordination problems.Just curious if this is safe practice. ",.I think he had Cerebral Palsy. We were in the row behind and asked whether this was okay to the chief stewardess.Her reply was that there were 2 able bodied passengers capable of opening the door so it was okay.If there was an emergency waiting for him or trying to get around him would be difficult as would communication . We have heard the exit row spiel many times and they always say you must report to the crew if you are not able to fulfill duties and so does the written onboard . (Air Asia flight 1 hr duration),0,1,0,1,0,0,0
1,2,10510,2,"[Hello,] I'm looking for an inexpensive flight from Ft Myers, FL to Denver, CO for Aug 22 thru 29th. Maybe even landing somewhere else and another flight to get to Denver?[ Thanks for all help!!!]"," I'm looking for an inexpensive flight from Ft Myers, FL to Denver, CO for Aug 22 thru 29th. Maybe even landing somewhere else and another flight to get to Denver?","Hello, Thanks for all help!!!",1,0,0,0,1,0,0
1,2,6993,2,"We're booked to fly to Paris with AA [next year and ]I notice from their seating plan that the configuration is 3 seats against the window. However at the rear of the aircraft are banks of two seats with a gap between them. Can anyone tell me how this works? [Are the seats separated, which seems a bit strange. Obviously traveling long haul as a couple it's far more convenient to be in a group of two instead of disturbing a third person when the need arises.]",We're booked to fly to Paris with AA I notice from their seating plan that the configuration is 3 seats against the window. However at the rear of the aircraft are banks of two seats with a gap between them. Can anyone tell me how this works? ,"next year and Are the seats separated, which seems a bit strange. Obviously traveling long haul as a couple it's far more convenient to be in a group of two instead of disturbing a third person when the need arises.",0,1,0,0,0,0,0
1,2,7343,2,"I am going from Calgary to Washington DC via LAX on Apr 24. I won't have any checked baggage.[ And I am not sure which terminal I will be landing and leaving due to some complications, which are listed below.] Is 1 hour 22 min enough?[ Flight details: YYC 19:15 -> LAX 21:23 United 8305 (operated by Air Canada 572) LAX 23:40 -> BWI 06:49 United 1650 From Terminal 2/6/7/8 to terminal 6/7/8 Thank you!]",I am going from Calgary to Washington DC via LAX on Apr 24. I won't have any checked baggage. Is 1 hour 22 min enough?," And I am not sure which terminal I will be landing and leaving due to some complications, which are listed below. Flight details: YYC 19:15 -> LAX 21:23 United 8305 (operated by Air Canada 572) LAX 23:40 -> BWI 06:49 United 1650 From Terminal 2/6/7/8 to terminal 6/7/8 Thank you!",0,1,0,0,1,0,0
1,2,7417,2,"[Hello, I've had an e mail...(to which I've deleted! ) to tell me there are some differences in the luggage that I'm allowed to take....]I'm flying with Singapore air to Phuket ,changing in Singapore ...my question is...what is my luggage allowance [many thanks !]","I'm flying with Singapore air to Phuket ,changing in Singapore ...my question is...what is my luggage allowance ","Hello, I've had an e mail...(to which I've deleted! ) to tell me there are some differences in the luggage that I'm allowed to take....many thanks !",1,1,0,0,1,0,0
1,2,7394,2,"[Hi Going to Puerto Plata, Dominican Republic tomorrow from Manchester, UK.] Hold luggage is a total of about 1 or 2 kg over the limit, and our hand luggage is well under the 5kg each limit! (one is 2kg and 1 is 3) Are they likely to consider the lot as a whole allowance? [No one item is over 23kg! Please get back to me asap I go tomorrow!]"," Hold luggage is a total of about 1 or 2 kg over the limit, and our hand luggage is well under the 5kg each limit! (one is 2kg and 1 is 3) Are they likely to consider the lot as a whole allowance? ","Hi Going to Puerto Plata, Dominican Republic tomorrow from Manchester, UK.No one item is over 23kg! Please get back to me asap I go tomorrow!",1,1,0,0,0,0,1
1,2,7294,2,"[I will be going to Bali in September and plan on taking a first aid kit containing Over the Counter meds in my carry-on bag. (Flying with carry-on ONLY.) I will be flying on Qatar Airways and transitting in Doha (Qatar). From what I understand, I will be leaving the secure zone when I land in Doha and will have to go through security to board the flight to Denpasar. My question is this:] will I be stopped because of the content of my First Aid Kit? It will not contain scissors but will contain OTC meds like Tylenol, pepto-bismol, anti-histamines, immodium and antacid. [I assume most people will tell me that I can get these things in Bali but I would rather bring things from home. Thanks. Claire]"," will I be stopped because of the content of my First Aid Kit? It will not contain scissors but will contain OTC meds like Tylenol, pepto-bismol, anti-histamines, immodium and antacid. ","I will be going to Bali in September and plan on taking a first aid kit containing Over the Counter meds in my carry-on bag. (Flying with carry-on ONLY.) I will be flying on Qatar Airways and transitting in Doha (Qatar). From what I understand, I will be leaving the secure zone when I land in Doha and will have to go through security to board the flight to Denpasar. My question is this:I assume most people will tell me that I can get these things in Bali but I would rather bring things from home. Thanks. Claire",0,1,0,0,1,0,0
1,2,10513,2,[Hi ]I'm looking fly from anywhere in the UK to anywhere in India via Jordan for as cheap as possible. [If anyone has any useful tips on this that would be great. I've looked at doing some of the multi-city routes through some of the airlines but the closest I can bet is Royal Jordanian for £595 to Bangkok.],I'm looking fly from anywhere in the UK to anywhere in India via Jordan for as cheap as possible. ,Hi If anyone has any useful tips on this that would be great. I've looked at doing some of the multi-city routes through some of the airlines but the closest I can bet is Royal Jordanian for £595 to Bangkok.,1,1,0,0,1,0,0
1,2,7228,2,[Looking at flights ]I have found a [cheapish ]flight that flies from Vegas to Minneapolis to Manchester. The problem is that there is only 40mins in Minneapolis to change planes. Is this long enough or am I likely to miss the connection?[ Any advice would be appreciated. Thanks],I have found a flight that flies from Vegas to Minneapolis to Manchester. The problem is that there is only 40mins in Minneapolis to change planes. Is this long enough or am I likely to miss the connection?,Looking at flights cheapish  Any advice would be appreciated. Thanks,0,1,0,0,1,0,0
1,2,7199,2,"[Hi ]Can anyone give me a bit of advice on Trang domestic (TST) airport, Thailand ? [We are flying to Bangkok with Air Asia from Trang next month, we have 6 hours to kill and we want to head into Trang Town, which is only 5km away, my question is, what facilities Trang airport has in the way of left luggage. I have searched the internet and there’s no information regarding facilities at this airport and I am hoping someone may have done the Koh Lipe – Trang airport route and advice me about left luggage facilities Thanks]","Can anyone give me a bit of advice on Trang domestic (TST) airport, Thailand ? ","Hi We are flying to Bangkok with Air Asia from Trang next month, we have 6 hours to kill and we want to head into Trang Town, which is only 5km away, my question is, what facilities Trang airport has in the way of left luggage. I have searched the internet and there’s no information regarding facilities at this airport and I am hoping someone may have done the Koh Lipe – Trang airport route and advice me about left luggage facilities Thanks",1,1,0,0,1,0,0
1,2,7297,2,"[yes, it's been a while since I've flown but I'm amazed that it will now cost me more to get to Chicago that it would to get to Aruba. I want to get to ORD this Sat. July 5. ]Is it typical for the fares to go down just before your travel date[ (last minute travel) or is that just wishful thinking? I would go with Priceline, but I'm afraid I'll end up on Spirit Air. All advice appreciated D. Cross]",Is it typical for the fares to go down just before your travel date,"yes, it's been a while since I've flown but I'm amazed that it will now cost me more to get to Chicago that it would to get to Aruba. I want to get to ORD this Sat. July 5.  (last minute travel) or is that just wishful thinking? I would go with Priceline, but I'm afraid I'll end up on Spirit Air. All advice appreciated D. Cross",0,1,0,0,0,0,1
1,2,6877,2,"[My husband and I have flights on hold for both Air France and Air Tahiti Nui in business class for travel October 6 or 7th from LAX to Paris. We have travelled 2 years ago on Air Tahiti in provera business class and it was great, but ]we are wondering if the Air France product is better. [We are very particular travelers and want the best service and experience. This a trip for lesiure and a birthday! The Air France plane is a 777-200 an dthe air Tahiti is Airbus Please help.]",we are wondering if the Air France product is better. ,"My husband and I have flights on hold for both Air France and Air Tahiti Nui in business class for travel October 6 or 7th from LAX to Paris. We have travelled 2 years ago on Air Tahiti in provera business class and it was great, but We are very particular travelers and want the best service and experience. This a trip for lesiure and a birthday! The Air France plane is a 777-200 an dthe air Tahiti is Airbus Please help.",0,1,0,0,0,0,0
1,2,7464,2,"Is anyone else still suffering extreme anxiety when flying after this flight? [I fly this route annually/bi-annually to visit in-laws with my children and husband who were on this flight with me, they're all fine (kids were 16 months and 3), I'm still a mess, can't watch safety video and have to take valium. It's getting a bit embarassing having to explain why I cry, especially when we don't fly Qantas. Been told I'm not high priority enough to get treatment.]",Is anyone else still suffering extreme anxiety when flying after this flight? ,"I fly this route annually/bi-annually to visit in-laws with my children and husband who were on this flight with me, they're all fine (kids were 16 months and 3), I'm still a mess, can't watch safety video and have to take valium. It's getting a bit embarassing having to explain why I cry, especially when we don't fly Qantas. Been told I'm not high priority enough to get treatment.",0,1,0,1,0,0,0
1,2,6737,2,"I am considering flying Qantas from SFO to Sydney, returning from Brisbane. The return flight requires a connection to American Airlines at LAX. [My question is: ]Will American charge me for checked baggage? [The detailed explanation of restrictions on its Web site are unclear, as it states the $15 charge does not apply to passengers starting outside of the U.S. and continuing to international destinations. I am originating in Australia, and SFO is international relative to there, but not relative to LAX or American Airlines itself. Your help would be appreciated!]","I am considering flying Qantas from SFO to Sydney, returning from Brisbane. The return flight requires a connection to American Airlines at LAX. Will American charge me for checked baggage? ","My question is: The detailed explanation of restrictions on its Web site are unclear, as it states the $15 charge does not apply to passengers starting outside of the U.S. and continuing to international destinations. I am originating in Australia, and SFO is international relative to there, but not relative to LAX or American Airlines itself. Your help would be appreciated!",0,0,0,0,1,1,0
1,2,6509,2,[I will be transiting Dubai soon en route to Oz. Never flown anywhere via Dubai before so am a bit wary about alcohol......not drinking it but having it in hand luggage. ]If I buy a bottle after security screening at LHR will it be a problem at any screening at Dubai before my connecting flight? [It is a special gift requested by a friend in Oz.....but don't want to give myself any bother at airports...they are stressful enough places. Any advice?],If I buy a bottle after security screening at LHR will it be a problem at any screening at Dubai before my connecting flight? ,I will be transiting Dubai soon en route to Oz. Never flown anywhere via Dubai before so am a bit wary about alcohol......not drinking it but having it in hand luggage. It is a special gift requested by a friend in Oz.....but don't want to give myself any bother at airports...they are stressful enough places. Any advice?,0,1,0,0,0,0,1
1,2,7164,2,"We are travelling to Jamaica from Calgary for Spring Break and we are flying Air Transat club class.[ On there website it says you should check in 3 hours before your flight which is ridiculous. With club class you get priority check in ,so I don't think its necessary to arrive 3 hours before. ]How many hours should we be there before our flight ? [Edited: 1:51 pm, January 04, 2016]",We are travelling to Jamaica from Calgary for Spring Break and we are flying Air Transat club class.How many hours should we be there before our flight ? ," On there website it says you should check in 3 hours before your flight which is ridiculous. With club class you get priority check in ,so I don't think its necessary to arrive 3 hours before. Edited: 1:51 pm, January 04, 2016",0,1,0,0,0,1,0
1,2,6822,2,"[Hi Leyland, Hopefully you can answer my question. I am sure ]I have read somewhere that if you book a Thomas Cook Signature holiday you do not have to pay the depature tax, when elaving Cancun. Is this correct? [Kind regards and thank you]","I have read somewhere that if you book a Thomas Cook Signature holiday you do not have to pay the depature tax, when elaving Cancun. Is this correct? ","Hi Leyland, Hopefully you can answer my question. I am sure Kind regards and thank you",1,0,0,0,1,1,0
1,2,7064,2,"I have and upcoming MEL - LAX with Qantas and a separately booked LAX - SEA Virgin America flight the same day. Does anyone have any recent experience with getting the baggage ticketed through to the final destination? [I have a 10hr layover so no issue with transit time, in fact i only ask as i intend to hire a day room at the travel lodge and would rather not cart my luggage around for the day. (2 adults and 3 kids) Thankyou kind people]",I have and upcoming MEL - LAX with Qantas and a separately booked LAX - SEA Virgin America flight the same day. Does anyone have any recent experience with getting the baggage ticketed through to the final destination? ,"I have a 10hr layover so no issue with transit time, in fact i only ask as i intend to hire a day room at the travel lodge and would rather not cart my luggage around for the day. (2 adults and 3 kids) Thankyou kind people",0,1,0,0,1,0,0
1,2,7397,2,[Hey so to keep down holiday costs this year we have decided to use just hand luggage (should be doable)] [What I am wondering is] if anyone has traveled from dublin with AerLingus lately that may be able to tell me how strict they are with the sizing of the hand luggage bag. [ie I know the max height according to there website is 21.5 inches. ]what do ye reckon if I was slightly over that measurement? [I have 2 bags to chose from here one is way over at 25inches and the other is 23inches. both are soft material just wondering what people would recommend. Thanks so much],  if anyone has traveled from dublin with AerLingus lately that may be able to tell me how strict they are with the sizing of the hand luggage bag. what do ye reckon if I was slightly over that measurement? ,Hey so to keep down holiday costs this year we have decided to use just hand luggage (should be doable)What I am wondering isie I know the max height according to there website is 21.5 inches. I have 2 bags to chose from here one is way over at 25inches and the other is 23inches. both are soft material just wondering what people would recommend. Thanks so much,0,1,0,0,1,1,0
1,2,7411,2,"[Would value everyone's opinion on ]what is the best and most direct flight path and airline to get a family from Melb to Orlando return.[ I prefer more direct, premium economy for any long legs. Ive thought melb - honolulu , rest then honalulu - orlando but cant seem to find any Melb - Hon direct fights .]",what is the best and most direct flight path and airline to get a family from Melb to Orlando return.,"Would value everyone's opinion on  I prefer more direct, premium economy for any long legs. Ive thought melb - honolulu , rest then honalulu - orlando but cant seem to find any Melb - Hon direct fights .",0,1,0,0,1,0,0
1,2,7155,2,"[Looks like they closed your post by mistake when they removed the duplicate? I don't see any other reason why the thread would be shut down: tripadvisor.com/ShowTopic-g1-i10702-k5319628… Anyway, ]you use Euros at AMS. One possibility is to exchange for some Euros in advance wherever she is so she doesn't have to rely on forex at AMS. [Buy a drink or something to eat and break down the note so she can get some coins and call you.]",you use Euros at AMS. One possibility is to exchange for some Euros in advance wherever she is so she doesn't have to rely on forex at AMS. ,"Looks like they closed your post by mistake when they removed the duplicate? I don't see any other reason why the thread would be shut down: tripadvisor.com/ShowTopic-g1-i10702-k5319628… Anyway, Buy a drink or something to eat and break down the note so she can get some coins and call you.",0,1,0,0,0,1,0
1,2,7018,2,"Just came back from Cancun yesterday. I flew from Cancun to JFK on Jetblue and was told at check in that I would to pay a $21 departure tax. [That didn't sound right to me bc I always had that fee included in my airline ticket. I have traveled to Cancun for 5 years straight. I asked the clerk to check again and he said it wasn't included in my ticket. Something automatically wasn't smelling right to me. He asked if I flew into Cancun on JetBlue. I responded that I used Continental (Newark to CUN). I didn't have my Continental detailed receipt, so I paid the departure tax by credit card so I could dispute the charges later.] Today I call JetBlue to inquire about the tax and they said a $21 Mexico tourism tax WAS included in my ticket fare. [Then get this,] I checked my Continental receipt and I was also charged a $21 Mexico tourism tax.[ So was I really charged 3 times for the same thing? ]Is the Mexico tourism tax the same thing as the departure tax? [I called JetBlue and didn't get a clear answer from a rep. I've learned now to carefully look at the taxes and fees and to print the receipts to take to the airport. Thanks for your help!]",Just came back from Cancun yesterday. I flew from Cancun to JFK on Jetblue and was told at check in that I would to pay a $21 departure tax.  Today I call JetBlue to inquire about the tax and they said a $21 Mexico tourism tax WAS included in my ticket fare.  I checked my Continental receipt and I was also charged a $21 Mexico tourism tax.Is the Mexico tourism tax the same thing as the departure tax? ,"That didn't sound right to me bc I always had that fee included in my airline ticket. I have traveled to Cancun for 5 years straight. I asked the clerk to check again and he said it wasn't included in my ticket. Something automatically wasn't smelling right to me. He asked if I flew into Cancun on JetBlue. I responded that I used Continental (Newark to CUN). I didn't have my Continental detailed receipt, so I paid the departure tax by credit card so I could dispute the charges later.Then get this, So was I really charged 3 times for the same thing? I called JetBlue and didn't get a clear answer from a rep. I've learned now to carefully look at the taxes and fees and to print the receipts to take to the airport. Thanks for your help!",0,1,0,0,1,1,0
1,2,6776,2,I'm flying klm from Manchester to Amsterdam then to Denpasar in march we only have 1hr10mins to get off the Manchester flight and on to the Denpasar flight has anyone done this [flight I tried to change my earlier flight from Manchester but klm wouldn't let me so need to know if it doable anybody Thanks],I'm flying klm from Manchester to Amsterdam then to Denpasar in march we only have 1hr10mins to get off the Manchester flight and on to the Denpasar flight has anyone done this ,flight I tried to change my earlier flight from Manchester but klm wouldn't let me so need to know if it doable anybody Thanks,0,1,0,0,1,0,0
1,2,6660,2,"[hello im wondering if anyone can help me please?] im flying with virgin from man to orlando on the 8th june,does anyone know i[f I can] find out what plane we will be on?[its not saying anything on my virgin log in page. thank you in advance trace xx]"," im flying with virgin from man to orlando on the 8th june,does anyone know i find out what plane we will be on?",hello im wondering if anyone can help me please?f I canits not saying anything on my virgin log in page. thank you in advance trace xx,1,0,0,0,1,1,0
1,2,7467,2,"As I understand it I am allowed 1 cabin bag, max 55 x 40 x 20 cms, and 1 small bag, max 35 x 20 x 20 cms. A standard 15"" laptop is slightly above the second option (35 x 24 x 2 cms roughly). Anyone know whether a laptop with those dimensions will fit in the thing [anyway (by placing it along the diagonal & tilting it)? I'd really rather not have my laptop in the cabin bag should it be placed in the aircraft holder, seeing how carelessly they load them on. Edited: 12:02 pm, July 27, 2014]","As I understand it I am allowed 1 cabin bag, max 55 x 40 x 20 cms, and 1 small bag, max 35 x 20 x 20 cms. A standard 15"" laptop is slightly above the second option (35 x 24 x 2 cms roughly). Anyone know whether a laptop with those dimensions will fit in the thing ","anyway (by placing it along the diagonal & tilting it)? I'd really rather not have my laptop in the cabin bag should it be placed in the aircraft holder, seeing how carelessly they load them on. Edited: 12:02 pm, July 27, 2014",0,1,0,0,0,1,0
1,2,7223,2,"[Hello Everyone I will be flying to CPT on July 31st via DOH, and I need help with the transit process. These are my flights: QR764 (YUL-DOH) QR1369 (DOH-CPT) ----- BA6406 (operated by Comair Ltd) (CPT-JNB) QR1364 (JNB-DOH) QR763 (DOH-YUL) ]For the returning trip, I was wondering if my luggage will be checked all the way through to Montreal[, or do I need to pick it up at JNB and check it in again, or do I do that at DOH? Thanks in advance]","For the returning trip, I was wondering if my luggage will be checked all the way through to Montreal","Hello Everyone I will be flying to CPT on July 31st via DOH, and I need help with the transit process. These are my flights: QR764 (YUL-DOH) QR1369 (DOH-CPT) ----- BA6406 (operated by Comair Ltd) (CPT-JNB) QR1364 (JNB-DOH) QR763 (DOH-YUL) , or do I need to pick it up at JNB and check it in again, or do I do that at DOH? Thanks in advance",0,1,0,0,1,0,0
1,2,7356,2,"The other half and I are looking at going to Iran later in the year. We have already booked flights from SYD-BKK on miles so that is pretty much set as our transit point. [I see that a couple of the big middle eastern airlines do 1 stop services to Tehran with varying levels of (in)convenience with their connections. What I'd prefer to book though is one of the daily flights operated by Mahan Air (or depending on whether their winter schedule matches our dates, one of Iran Air's flights on the 747SP!!!!). None of the usual booking engines or sites show the Mahan Air flights and the Mahan website doesn't have a booking portal. ]Does anyone know how or where I can check prices for Mahan flights (both biz and whY) online? [Thanks!]",The other half and I are looking at going to Iran later in the year. We have already booked flights from SYD-BKK on miles so that is pretty much set as our transit point. Does anyone know how or where I can check prices for Mahan flights (both biz and whY) online? ,"I see that a couple of the big middle eastern airlines do 1 stop services to Tehran with varying levels of (in)convenience with their connections. What I'd prefer to book though is one of the daily flights operated by Mahan Air (or depending on whether their winter schedule matches our dates, one of Iran Air's flights on the 747SP!!!!). None of the usual booking engines or sites show the Mahan Air flights and the Mahan website doesn't have a booking portal. Thanks!",0,0,0,1,1,0,0
1,2,7354,2,"[Hi,] Just wondering if others can access this web site or if it is off line at the moment?? [I got there yesterday but today when I went to see a res. I couldn't get to the site at all!]", Just wondering if others can access this web site or if it is off line at the moment?? ,"Hi,I got there yesterday but today when I went to see a res. I couldn't get to the site at all!",1,0,0,1,0,0,0
1,2,7326,2,[Hello Earlier this evening ]I was attempting to purchase tickets on Aer Lingus's website. I was able to get through the entire process (credit card info incl) until I hit the Purchase button - I immediately got thrown back to a search screen. I am assuming that the reservation did not go through . [I am curious if anyone else has experienced this problem when using Safari? I searched previous forum posts but didn't see anything mentioned. I will most likely attempt to retry the transaction tomorrow on my laptop as opposed to my iPad. Thank you Thank in advance],I was attempting to purchase tickets on Aer Lingus's website. I was able to get through the entire process (credit card info incl) until I hit the Purchase button - I immediately got thrown back to a search screen. I am assuming that the reservation did not go through . ,Hello Earlier this evening I am curious if anyone else has experienced this problem when using Safari? I searched previous forum posts but didn't see anything mentioned. I will most likely attempt to retry the transaction tomorrow on my laptop as opposed to my iPad. Thank you Thank in advance,1,1,0,0,1,1,0
1,2,7388,2,"[Hello, we just booked our economy ]seats on Virgins refitted LGW 747. We have selected seats row 79 ABC which are upstairs. Behind these seats are the stairs. Could anyone tell me if these seats recline or not? [Seat Guru does not have the updated seat map for this plane. Would like these seats so nobody will be prodding the touchscreens all the way accross the pond but we be put off them if the seats wont recline. Many thanks Paul]",seats on Virgins refitted LGW 747. We have selected seats row 79 ABC which are upstairs. Behind these seats are the stairs. Could anyone tell me if these seats recline or not? ,"Hello, we just booked our economy Seat Guru does not have the updated seat map for this plane. Would like these seats so nobody will be prodding the touchscreens all the way accross the pond but we be put off them if the seats wont recline. Many thanks Paul",1,1,0,0,1,0,0
1,2,6594,2,"[Hello everyone, so here's what happened. We have a trip scheduled to Madrid for November and we are flying with ryanair.The itinerary is thessaloniki-milan, milan-madrid and today] I received an e-mail from ryanair informing me that the departure time from thessaloniki to milan has been changed. The result is that we are losing our connection to Madrid. Does anyone know what happens in such a situation?[ I know we can get a refund for only one flight (the one that has been changed) but obviously this is not a solution since we have paid for four...]", I received an e-mail from ryanair informing me that the departure time from thessaloniki to milan has been changed. The result is that we are losing our connection to Madrid. Does anyone know what happens in such a situation?,"Hello everyone, so here's what happened. We have a trip scheduled to Madrid for November and we are flying with ryanair.The itinerary is thessaloniki-milan, milan-madrid and today I know we can get a refund for only one flight (the one that has been changed) but obviously this is not a solution since we have paid for four...",1,1,0,0,0,0,0
1,2,7130,2,Wanting to hear of any experiences with Icelandair for travelling between Europe and America. [I haven't heard of this airline before.],Wanting to hear of any experiences with Icelandair for travelling between Europe and America. ,I haven't heard of this airline before.,0,0,0,0,0,1,0
1,2,6826,2,"Anyone ever flown from LAX to SJO (Costa Rica) on this airline? [I heard the seats are truly quite hard and uncomfortable. This particular route usually flies an ]A319. [The TACA website shows the types of planes they have in their fleet, but no detailed seat maps. ]Anyone know where I can find seat maps for their planes[...or have any advice on the seats, exit rows, etc.? Thanks! -Hershel]",Anyone ever flown from LAX to SJO (Costa Rica) on this airline? A319. Anyone know where I can find seat maps for their planes,"I heard the seats are truly quite hard and uncomfortable. This particular route usually flies an The TACA website shows the types of planes they have in their fleet, but no detailed seat maps. ...or have any advice on the seats, exit rows, etc.? Thanks! -Hershel",0,0,0,0,1,1,0
1,2,6749,2,"[Hi I hope an expert can help me here.] I am looking at travelling to Las Vegas from the UK in September. The flight carrier is advertised as Iberia however it says below "" Operated by British Airways"". We want to fly BA, will this flight be a BA or Iberia plane? [I hope you can clarify. Thank you]"," I am looking at travelling to Las Vegas from the UK in September. The flight carrier is advertised as Iberia however it says below "" Operated by British Airways"". We want to fly BA, will this flight be a BA or Iberia plane? ",Hi I hope an expert can help me here.I hope you can clarify. Thank you,1,0,0,0,1,0,0
1,2,7479,2,We are travelling late August departing Auckland with a 14 hour stopover in Hong Kong. [Has anyone else had this length of stop over? We arrive 7.30am and depart 11.25pm? ]I'd be interested to hear how others have coped with this length of Stopover. [I am travelling with an eleven year old and fourteen year old. Thanks],We are travelling late August departing Auckland with a 14 hour stopover in Hong Kong. I'd be interested to hear how others have coped with this length of Stopover. ,Has anyone else had this length of stop over? We arrive 7.30am and depart 11.25pm? I am travelling with an eleven year old and fourteen year old. Thanks,0,1,0,0,1,1,0
1,2,7099,2,"Hi, Has anyone had any success getting an update on flights affected by the Futura Gael suspension?[ I am due to fly to Sharm el sheikh from Dublin on Sunday but cannot get a definitive answer from the Panorama tour operators on whether a replacement aircraft has been made available. Would appreciate responses from anyone in a similar situation.]","Hi, Has anyone had any success getting an update on flights affected by the Futura Gael suspension?", I am due to fly to Sharm el sheikh from Dublin on Sunday but cannot get a definitive answer from the Panorama tour operators on whether a replacement aircraft has been made available. Would appreciate responses from anyone in a similar situation.,0,1,0,0,0,1,0
1,2,6566,2,"[A question for UK or non EU experts We have booked flights to Spain, out from UK with Vueling back with Iberia but did it through a third party site. ]When I try to submit Advance Passenger information to the airlines they require a booking code. I have two booking references one from the third party site the other for Vueling [( presumably given by them to the site that booked for me)] but neither of them is accepted by the Vueling website.[ I cannot find a FAQ or email enquiry form to ask anyone directly.. has anyone any suggestions of what I should do next?]",When I try to submit Advance Passenger information to the airlines they require a booking code. I have two booking references one from the third party site the other for Vueling  but neither of them is accepted by the Vueling website.,"A question for UK or non EU experts We have booked flights to Spain, out from UK with Vueling back with Iberia but did it through a third party site. ( presumably given by them to the site that booked for me) I cannot find a FAQ or email enquiry form to ask anyone directly.. has anyone any suggestions of what I should do next?",0,1,0,0,0,1,0
1,2,6545,2,I am just about to book a package holiday with easyjet but after reading some bad reviews I am getting slightly worried. Can anyone who has booked a package holiday with them give me some advice on this??[ Many thanks Milissa],I am just about to book a package holiday with easyjet but after reading some bad reviews I am getting slightly worried. Can anyone who has booked a package holiday with them give me some advice on this??, Many thanks Milissa,0,0,0,0,1,0,0
1,2,7080,2,"[Hi we recently arrived back from a trip and took flights with Airasia form KUL to CEB we had pre-booked meals for both flights along with exit seats. As we are now Coeliacs (no Gluten) we just booked the basic meals eg Chicken and plain rice. Once on board the meals were served and thats when we noticed the ingredients list on the packaging (contains gluten) so we could not eat the food i explained to staff they said to contact customer services and explain. On arrival I contacted Airasia via the website and explained everything eg, ]The website states that some of the meals may contain gluten, When in fact ALL of the meals had gluten[, so I requested a refund of the return flights pre-booked meals which was some 10 days away. This request was of course rejected but i was given a link to the site again to select and pay for new meals lol that of course i cant eat any. Plus Airasia have a 'no outside food policy' I had anticipated that the level of service from them would be zero, so we did bring some snacks. The moral of the story use yoru mastercard as I did and dispute the transaction on return then they wil actually listen as the Booking was made from the UK our rules apply regardless of the lack of clarity on the Airasia site so I will update the outcome, for me its not about the £20 its more about the priciple now so fight on ;)]","The website states that some of the meals may contain gluten, When in fact ALL of the meals had gluten","Hi we recently arrived back from a trip and took flights with Airasia form KUL to CEB we had pre-booked meals for both flights along with exit seats. As we are now Coeliacs (no Gluten) we just booked the basic meals eg Chicken and plain rice. Once on board the meals were served and thats when we noticed the ingredients list on the packaging (contains gluten) so we could not eat the food i explained to staff they said to contact customer services and explain. On arrival I contacted Airasia via the website and explained everything eg, , so I requested a refund of the return flights pre-booked meals which was some 10 days away. This request was of course rejected but i was given a link to the site again to select and pay for new meals lol that of course i cant eat any. Plus Airasia have a 'no outside food policy' I had anticipated that the level of service from them would be zero, so we did bring some snacks. The moral of the story use yoru mastercard as I did and dispute the transaction on return then they wil actually listen as the Booking was made from the UK our rules apply regardless of the lack of clarity on the Airasia site so I will update the outcome, for me its not about the £20 its more about the priciple now so fight on ;)",1,1,0,0,0,0,0
1,2,6879,2,"[So ]Ryanair [seem to have pressed the mute button on the Michael O'Sleary remote control. Perhaps realising that pi55ing customers off is perhaps not the best business strategy in the world and that the same joke is just not funny year after year. Not all publicity is good publicity it appears. So they do seem on the face of it to have made some good improvements. They have a new marketing manager, team and it seems strategy. The website has been completely revamped and IMO looks and feels great. The stupid CAPTCHA thing has been removed. Credit & debit card charges have been reduced to a fair (or is that a fare) level. Reserved seating throughout the aircraft, allowing small handbags to be carried in addition to your carry on and an all round hug me I’m from Ryanair feeling. telegraph.co.uk/finance/newsbysector/transpo… So anyone flown them recently and did you see improvements in attitude and service? Should I put them on my will fly list again?]",Ryanair ,"So seem to have pressed the mute button on the Michael O'Sleary remote control. Perhaps realising that pi55ing customers off is perhaps not the best business strategy in the world and that the same joke is just not funny year after year. Not all publicity is good publicity it appears. So they do seem on the face of it to have made some good improvements. They have a new marketing manager, team and it seems strategy. The website has been completely revamped and IMO looks and feels great. The stupid CAPTCHA thing has been removed. Credit & debit card charges have been reduced to a fair (or is that a fare) level. Reserved seating throughout the aircraft, allowing small handbags to be carried in addition to your carry on and an all round hug me I’m from Ryanair feeling. telegraph.co.uk/finance/newsbysector/transpo… So anyone flown them recently and did you see improvements in attitude and service? Should I put them on my will fly list again?",0,0,0,0,0,1,0
1,2,7483,2,"[I have read several other posts on here about Allegiant Airlines and Disabled individuals expecting to receive more services than they are actually due because of their disabled status. I want to make sure you know I'm not one of those people.] When booking my trip I did request assistance from Allegiant with my luggage, moving through the airport and security, to the gate, and on and off the plane. I tried to be as specific as possible as to the assistance I needed since I was traveling alone. [These requests were not out of line and should have all been provided by Allegiant. Instead, ]Allegiant asked my family member who was dropping me off at the airport to help me to my gate which was a huge inconvieniece for them. [On my first leg the gate was changed before the flight and another passenger had to move me to the new gate. ]But that was nothing compared to how I found my wheelchair every time I received it back from Allegiant after landing. After the first leg, the left arm rest was broken off.[ I didn't say anything at that time thinking that it was just a ""things happen"" situation. ]I really lost it though when at the end of my second leg, as I was being wheeled down the ramp, the young man who was wheeling me down wheeled my left wheel partially on the edge of the ramp causing the rubber tire to come off my wheel!! [Then he started telling me how it was ""normal wear and tear"". REALLY?!?! When my husband and I got back to our car we inspected the chair closer and found that the edge of the back of the chair had a rip in the vinyl!! It's going to cost me more to repair this chair than it will to just replace it. What makes me so angry is that no one says sorry. My husband worked for an entire day to make this chair fit my personality by painting it sparkly hot pink since I have to spend so much time in it. Now though, I'm house bound because they just didn't care to take care of something that is so important to me.] I did contact them, I guess they have 30 days to respond."," When booking my trip I did request assistance from Allegiant with my luggage, moving through the airport and security, to the gate, and on and off the plane. I tried to be as specific as possible as to the assistance I needed since I was traveling alone. Allegiant asked my family member who was dropping me off at the airport to help me to my gate which was a huge inconvieniece for them. But that was nothing compared to how I found my wheelchair every time I received it back from Allegiant after landing. After the first leg, the left arm rest was broken off.I really lost it though when at the end of my second leg, as I was being wheeled down the ramp, the young man who was wheeling me down wheeled my left wheel partially on the edge of the ramp causing the rubber tire to come off my wheel!!  I did contact them, I guess they have 30 days to respond.","I have read several other posts on here about Allegiant Airlines and Disabled individuals expecting to receive more services than they are actually due because of their disabled status. I want to make sure you know I'm not one of those people.These requests were not out of line and should have all been provided by Allegiant. Instead, On my first leg the gate was changed before the flight and another passenger had to move me to the new gate.  I didn't say anything at that time thinking that it was just a ""things happen"" situation. Then he started telling me how it was ""normal wear and tear"". REALLY?!?! When my husband and I got back to our car we inspected the chair closer and found that the edge of the back of the chair had a rip in the vinyl!! It's going to cost me more to repair this chair than it will to just replace it. What makes me so angry is that no one says sorry. My husband worked for an entire day to make this chair fit my personality by painting it sparkly hot pink since I have to spend so much time in it. Now though, I'm house bound because they just didn't care to take care of something that is so important to me.",0,1,0,1,0,0,1
1,2,7287,2,"[Since Usairways merger with American our service and prices have suffered out of Charlotte. My last experience made me vow to never fly them unless I absolutely had to. ]My wife and I just returned from a round trip via Delta from Charlotte to Jacksonville, FL. We flew first class cheaper than a coach seat on AA. From the moment we stepped up to the ticket counter in Charlotte until we got our baggage back at the end of the trip, it was amazing to experience the difference in service. [The comparison between first class on Delta and first class on AA is amazing. Delta on each leg had chilled water bottles waiting at our seat, fresh blankets, pillows, and the flight attendants came down the aisle and took drink orders on the ground, and seamlessly replaced empty water bottles. Snacks were first rate and included fresh fruit and unique offerings. The entire crew was dressed very sharply, smiled, and actually thanked us for flying with them. They seemed to genuinely enjoy their jobs. Every flight on AA that we've taken since the merger we could hear the flight attendants complaining and they could care less about the service. Not once did passengers get berated by the flight attendants to hurry up so they could have an on time departure by the Delta crews....it is common place on AA. It was as if we stepped back in time when air travel was enjoyable. On each leg of the trip, our luggage was waiting on us when we arrived at baggage claim. AA is lucky to get it to you within 30 minutes. Best decision we've made to switch our business to Delta.]","My wife and I just returned from a round trip via Delta from Charlotte to Jacksonville, FL. We flew first class cheaper than a coach seat on AA. From the moment we stepped up to the ticket counter in Charlotte until we got our baggage back at the end of the trip, it was amazing to experience the difference in service. ","Since Usairways merger with American our service and prices have suffered out of Charlotte. My last experience made me vow to never fly them unless I absolutely had to. The comparison between first class on Delta and first class on AA is amazing. Delta on each leg had chilled water bottles waiting at our seat, fresh blankets, pillows, and the flight attendants came down the aisle and took drink orders on the ground, and seamlessly replaced empty water bottles. Snacks were first rate and included fresh fruit and unique offerings. The entire crew was dressed very sharply, smiled, and actually thanked us for flying with them. They seemed to genuinely enjoy their jobs. Every flight on AA that we've taken since the merger we could hear the flight attendants complaining and they could care less about the service. Not once did passengers get berated by the flight attendants to hurry up so they could have an on time departure by the Delta crews....it is common place on AA. It was as if we stepped back in time when air travel was enjoyable. On each leg of the trip, our luggage was waiting on us when we arrived at baggage claim. AA is lucky to get it to you within 30 minutes. Best decision we've made to switch our business to Delta.",0,1,0,0,0,1,0
1,2,7214,2,"Hi, An interesting article today from USA today's travel section-- [which is essentially an encapsulation of a larger, more detailed article written by the Wall Street Journal-- ]that discusses historical airfares and what people pay today as compared to 1995 levels. [While I've mentioned this before, I thought the article was interesting for two reasons.. First, it does confirm what I suspect most people know to be reality.. that being the **average** air fare paid today is in fact LOWER than what you paid **on average** back in 1995 when adjusted for inflation.. Again, this is an average and applies to only US carriers.. but I do think that it applies to most markets-- some more than others, but most markets.. But the more interesting thing that the WSJ author notes-- is that even when you add in checked bag fees and other fees that didn't exist as separate charges back in 1995 (the WSJ author quotes a figure of $21.66 for these fees in total) it's STILL cheaper.. 16% cheaper with the fees added into the comparison, 21% without the fees added.. USA Today: …usatoday.com/flights/…1 Travel Safe,]","Hi, An interesting article today from USA today's travel section-- that discusses historical airfares and what people pay today as compared to 1995 levels. ","which is essentially an encapsulation of a larger, more detailed article written by the Wall Street Journal-- While I've mentioned this before, I thought the article was interesting for two reasons.. First, it does confirm what I suspect most people know to be reality.. that being the **average** air fare paid today is in fact LOWER than what you paid **on average** back in 1995 when adjusted for inflation.. Again, this is an average and applies to only US carriers.. but I do think that it applies to most markets-- some more than others, but most markets.. But the more interesting thing that the WSJ author notes-- is that even when you add in checked bag fees and other fees that didn't exist as separate charges back in 1995 (the WSJ author quotes a figure of $21.66 for these fees in total) it's STILL cheaper.. 16% cheaper with the fees added into the comparison, 21% without the fees added.. USA Today: …usatoday.com/flights/…1 Travel Safe,",0,1,0,0,0,1,0
1,2,6762,2,"[Hi, ]I have pre booked the escape lounge for my son and myself. I am concerned about dress code [as my son wears trainers or plimsolls or flip flops for holidays. Its really not suitable to wear his leather shoes just to enter the lounge and then be burdened with them all holiday. I have read reviews where members seem to have a pompous attitude to dress code and snub any form of casual sports wear. My son looks very respectable in his fashion wear and is clean and tidy. I have worked in office environments where business men dressed in suits are offensive due to their uncleanliness but because it is a suit and looks business it is deemed. Dress code is surely subjective for an airport lounge where people are meant to be in holiday mode! Shouldn't the fact that a person is be clean and tidy and respectful be more important than what line of attire they are wearing? I totally agree that a person should dress respectful in terms of not revealing too much flesh but reasonable length shorts and trainers...what is the problem? Maybe there should be a business lounge purely for business attire and an exclusive lounge for respectful people who can wear any fashion provided they are clean, tidy and respectful to others.]",I have pre booked the escape lounge for my son and myself. I am concerned about dress code ,"Hi, as my son wears trainers or plimsolls or flip flops for holidays. Its really not suitable to wear his leather shoes just to enter the lounge and then be burdened with them all holiday. I have read reviews where members seem to have a pompous attitude to dress code and snub any form of casual sports wear. My son looks very respectable in his fashion wear and is clean and tidy. I have worked in office environments where business men dressed in suits are offensive due to their uncleanliness but because it is a suit and looks business it is deemed. Dress code is surely subjective for an airport lounge where people are meant to be in holiday mode! Shouldn't the fact that a person is be clean and tidy and respectful be more important than what line of attire they are wearing? I totally agree that a person should dress respectful in terms of not revealing too much flesh but reasonable length shorts and trainers...what is the problem? Maybe there should be a business lounge purely for business attire and an exclusive lounge for respectful people who can wear any fashion provided they are clean, tidy and respectful to others.",1,1,0,1,0,0,0
1,2,6520,2,[Hi My daughter and I will have a 14 hour stopover from 20.20 on Sunday 7th August to 10.50 on Monday 8th August.] Never been to Atlanta before. Any suggestions?[ Seems a very long time to be doing nothing. Thanks], Never been to Atlanta before. Any suggestions?,Hi My daughter and I will have a 14 hour stopover from 20.20 on Sunday 7th August to 10.50 on Monday 8th August. Seems a very long time to be doing nothing. Thanks,1,1,0,0,1,1,0
1,2,7436,2,"[Hi,] has anyone had any problems with HMPO online form when submiting their passport application? [I applied for my first adult passport in July/2014 by using the online form available. Approximately six weeks later I received a letter saying I needed to complete a whole new form, this time in paper form. I contacted HMPO and asked why, since my application was complete and with no errors. They told me it was because I had missed Section 4 (details on parents). I went back into the online form, this time taking screen shots with date and time, and surprise, surprise there was no Section 4 in the online version of the form. I was never given the opportunity to write my parents details. I repeated the process several times in different dates and managed to get to the end of the form (screen to complete payment and submit). I tried contacting them by phone, but they insisted that despite the problem I had to go through the whole process again. I tried complaining, had no replies. Phoned again several times, then they finally said they could not find my application, then later on they ""found"" it but that there was no way around it. As a result I have waited for my passport to be processed for more than 8 weeks now - and still no idea when it will be finalised. I read in a similar trip advisor forum (""Problems with the Passport Office,dated April 2014) that some people, Miss B and Nanny503927 for example, were having similar problems. I would not recommend use of HMPO online form for new applicants... And i was wondering if anyone has had similar issues. Thank you]", has anyone had any problems with HMPO online form when submiting their passport application? ,"Hi,I applied for my first adult passport in July/2014 by using the online form available. Approximately six weeks later I received a letter saying I needed to complete a whole new form, this time in paper form. I contacted HMPO and asked why, since my application was complete and with no errors. They told me it was because I had missed Section 4 (details on parents). I went back into the online form, this time taking screen shots with date and time, and surprise, surprise there was no Section 4 in the online version of the form. I was never given the opportunity to write my parents details. I repeated the process several times in different dates and managed to get to the end of the form (screen to complete payment and submit). I tried contacting them by phone, but they insisted that despite the problem I had to go through the whole process again. I tried complaining, had no replies. Phoned again several times, then they finally said they could not find my application, then later on they ""found"" it but that there was no way around it. As a result I have waited for my passport to be processed for more than 8 weeks now - and still no idea when it will be finalised. I read in a similar trip advisor forum (""Problems with the Passport Office,dated April 2014) that some people, Miss B and Nanny503927 for example, were having similar problems. I would not recommend use of HMPO online form for new applicants... And i was wondering if anyone has had similar issues. Thank you",1,1,0,0,1,1,0
1,2,7330,2,"[Bought tickets on Expedia for RT Albuquerque t o Cairo via Turksih Air for our family. Turkish Air flight was late leaving JFK. We would miss our connection to Cairo so they re-booked us on Egypt Air (much better airline than Turkish Air!!!!!) On our return flight, which we bought tickets for (and paid for and reserved seat assignments, frequent flyers miles numbers, special meals), we discovered Turkish Air re-sold our seats and I guess cancelled the reservation. The result was the absolute worst seats in the back of the plane, not sitting together as a family even though we were travelling with a child. Also, we apparently don't get frequent flyer partner miles with this airline either, even though the Turkish Air agent on the phone and the ones in the airport assured us we would. ]We will never fly Turkish Air again and will never use Expedia either. If you want to go to Egypt, use Egyptair. [Much better everything---customer service, flight attendants, food, AND they are on time or actually leave early if everyone is checked in! Never, ever fly Turkish Air. Terrible]","We will never fly Turkish Air again and will never use Expedia either. If you want to go to Egypt, use Egyptair. ","Bought tickets on Expedia for RT Albuquerque t o Cairo via Turksih Air for our family. Turkish Air flight was late leaving JFK. We would miss our connection to Cairo so they re-booked us on Egypt Air (much better airline than Turkish Air!!!!!) On our return flight, which we bought tickets for (and paid for and reserved seat assignments, frequent flyers miles numbers, special meals), we discovered Turkish Air re-sold our seats and I guess cancelled the reservation. The result was the absolute worst seats in the back of the plane, not sitting together as a family even though we were travelling with a child. Also, we apparently don't get frequent flyer partner miles with this airline either, even though the Turkish Air agent on the phone and the ones in the airport assured us we would. Much better everything---customer service, flight attendants, food, AND they are on time or actually leave early if everyone is checked in! Never, ever fly Turkish Air. Terrible",0,1,0,1,0,0,0
1,2,7367,2,Can someone confirm which London airport is used by Qatar for flights to/from Australia? [Their website isn't much help.],Can someone confirm which London airport is used by Qatar for flights to/from Australia? ,Their website isn't much help.,0,0,0,1,0,0,0
1,2,10508,2,"[I`ll always remember when we went to China back in 2008, the weather in August was too hot for me but the country was fascinating and the Eclipse was fantastic : aerialsandtv.com/…ChinaEclipse Unfortunately BOTH our suitcase failed on the same trip ! And, significantly, the zips went on both of them. So we needed new cases, we wanted strong hard shell weatherproof ones (having seen what happens to soft cases left out in the rain......) and, most importantly, no zips. And we found them ! American Tourister ""Flite"" (Samsonite`s budget range). They`re not the lightest in the world but built like tanks, plastic tanks I grant you, but tanks none the less. You`ll always see loads of them owned by seasoned travellers on airport luggage carousels. They came with a 3 year guarantee, but 4 years later after loads of hard use we needed a spare part for one, it just screwed on and they just put it in the post, for free ! That level of customer service is rare indeed these days. Anyway, earlier this year a friend of mine wanted my advice on what suitcase to buy. I`ve seldom been so certain of any recommendation, buy the American Tourister hard shell suitcases we bought back in 2009, but guess what ? Yes you`re right ! They don`t do them anymore ! In fact they don`t do anything similar and neither does anyone else (well Samsonite do one model, but that was a bit out of her price range). The question is] why are all suitcases on the market these days flimsy soft and zipped ? [! ? Edited: 4:15 pm, September 20, 2012]", why are all suitcases on the market these days flimsy soft and zipped ? ,"I`ll always remember when we went to China back in 2008, the weather in August was too hot for me but the country was fascinating and the Eclipse was fantastic : aerialsandtv.com/…ChinaEclipse Unfortunately BOTH our suitcase failed on the same trip ! And, significantly, the zips went on both of them. So we needed new cases, we wanted strong hard shell weatherproof ones (having seen what happens to soft cases left out in the rain......) and, most importantly, no zips. And we found them ! American Tourister ""Flite"" (Samsonite`s budget range). They`re not the lightest in the world but built like tanks, plastic tanks I grant you, but tanks none the less. You`ll always see loads of them owned by seasoned travellers on airport luggage carousels. They came with a 3 year guarantee, but 4 years later after loads of hard use we needed a spare part for one, it just screwed on and they just put it in the post, for free ! That level of customer service is rare indeed these days. Anyway, earlier this year a friend of mine wanted my advice on what suitcase to buy. I`ve seldom been so certain of any recommendation, buy the American Tourister hard shell suitcases we bought back in 2009, but guess what ? Yes you`re right ! They don`t do them anymore ! In fact they don`t do anything similar and neither does anyone else (well Samsonite do one model, but that was a bit out of her price range). The question is! ? Edited: 4:15 pm, September 20, 2012",0,1,0,1,0,1,0
1,2,7324,2,"[I am flying from Johannesburg to Moscow with Swiss Air in September this year I have a stopover in Zurich on the way to Moscow Both Legs are on Swiss Air On the way there I have a 14.5hrs layover - I Land in Zurich at 6:10am & I leave Zurich for Moscow at 20:35 & On the way back I also have a 14.5hrs layover - I Land in Zurich at 8:20am & I leave from Zurich for JHB at 22:45 ]What I wanted to find out is wheather Swiss Air would be Providing me with a Hotel room for Free seen as though the layover is over 8hrs ? [Last Year I flew Egypt Air from JHB to Cyprus & I had a Layover of 10hrs in Cairo and Egypt Air provided me with a hotel room for free including breakfast & lunch - So I thought that maybe Airlines were obliged to provide accomodation if the wait is over a certain number of hours Regards, Mani]",What I wanted to find out is wheather Swiss Air would be Providing me with a Hotel room for Free seen as though the layover is over 8hrs ? ,"I am flying from Johannesburg to Moscow with Swiss Air in September this year I have a stopover in Zurich on the way to Moscow Both Legs are on Swiss Air On the way there I have a 14.5hrs layover - I Land in Zurich at 6:10am & I leave Zurich for Moscow at 20:35 & On the way back I also have a 14.5hrs layover - I Land in Zurich at 8:20am & I leave from Zurich for JHB at 22:45 Last Year I flew Egypt Air from JHB to Cyprus & I had a Layover of 10hrs in Cairo and Egypt Air provided me with a hotel room for free including breakfast & lunch - So I thought that maybe Airlines were obliged to provide accomodation if the wait is over a certain number of hours Regards, Mani",0,1,0,0,0,0,0
1,2,6987,2,"[Hi there] I'm travelling to Prague from Delhi[ later this week on a Schengen visa. The Lufthansa flight involves a 5 hour transit in Frankfurt. I'm a little unsure about customs and immigration rules.] Would I get a through checkin till Prague, or need to collect bags in Frankfurt and go through immigration etc there since it's my first point of entry into Schengen zone?[ Grateful for any advice on this Thanks]"," I'm travelling to Prague from Delhi Would I get a through checkin till Prague, or need to collect bags in Frankfurt and go through immigration etc there since it's my first point of entry into Schengen zone?",Hi there later this week on a Schengen visa. The Lufthansa flight involves a 5 hour transit in Frankfurt. I'm a little unsure about customs and immigration rules. Grateful for any advice on this Thanks,1,1,0,0,1,1,0
1,2,7004,2,"[Hi all,apologies if this question has been answered before,or the answer is staring me in the face on the BA home page. ]I am flying to Hong Kong with British Airways,then Hong Kong to Sydney with Cathay Pacific next month.l booked the full journey with British Airways. British Airways allow 23 kilos,Cathay Pacific allow 20 kilos baggage allowance,l am confused as to whether l will have to `lose` 3 kilos on the Cathay Pacific leg,or the BA allowance will be allowed on the HK-Syd flight. [Any help gratefully accepted]","I am flying to Hong Kong with British Airways,then Hong Kong to Sydney with Cathay Pacific next month.l booked the full journey with British Airways. British Airways allow 23 kilos,Cathay Pacific allow 20 kilos baggage allowance,l am confused as to whether l will have to `lose` 3 kilos on the Cathay Pacific leg,or the BA allowance will be allowed on the HK-Syd flight. ","Hi all,apologies if this question has been answered before,or the answer is staring me in the face on the BA home page. Any help gratefully accepted",1,0,0,0,1,1,0
1,2,7288,2,"[We traveled as a family of 12 (6 children and 6 adults) in Executive Class from JFK-DEL in December 2008 and returned from BLR-BOM-EWR Via Heathrow in January 2009 (also Executive). The inflight service on the flight from JFK (772-200LR) was pleasant and seats were comfortable and were flat for sleeping. The airline's grounds services at JFK is not efficient for a large group. There were no Pre-Boarding areas for Executive or Business classes at the gate. The ground servive at BLR was also very inefficient and transit service at BOM was HORRIBLE. The flight from BOM to EWR on 747 was acceptable with good inflight food service, but non-existent entertainment and the seats were not flat. The transit at Heathrow (a refueling and more passengers stop) was the most miserable experience in all our flying years....]We would not recommend to anyone flying through Heathrow as transit passengers.[ Their security staff is rude and there is no concept of organized boarding at Heathrow. Incidentally, there is barely enough time to exit the plane with all your belongings, go through security and make it back to the gate before the plane is supposed to leave. BOTTOM LINE IS: Fly Air India for Non-Stop flights only to India and expect virtually no ground service.]",We would not recommend to anyone flying through Heathrow as transit passengers.,"We traveled as a family of 12 (6 children and 6 adults) in Executive Class from JFK-DEL in December 2008 and returned from BLR-BOM-EWR Via Heathrow in January 2009 (also Executive). The inflight service on the flight from JFK (772-200LR) was pleasant and seats were comfortable and were flat for sleeping. The airline's grounds services at JFK is not efficient for a large group. There were no Pre-Boarding areas for Executive or Business classes at the gate. The ground servive at BLR was also very inefficient and transit service at BOM was HORRIBLE. The flight from BOM to EWR on 747 was acceptable with good inflight food service, but non-existent entertainment and the seats were not flat. The transit at Heathrow (a refueling and more passengers stop) was the most miserable experience in all our flying years.... Their security staff is rude and there is no concept of organized boarding at Heathrow. Incidentally, there is barely enough time to exit the plane with all your belongings, go through security and make it back to the gate before the plane is supposed to leave. BOTTOM LINE IS: Fly Air India for Non-Stop flights only to India and expect virtually no ground service.",0,1,0,1,0,0,0
1,2,6855,2,"[(URGENT!)My name is ---------, and I need your help. I booked two ticket through BRAVOFLY in OCT. Recently, ]According to the Air Canada Company, my passenger name on my ticket is wrong: surname and given name is reversed. [On my ticket my surname is “------” and my given name is “--”, but actually on my passport my first name is “--” and my given name is “------”. (I attached copy of my passport in my email) According to the Air Canada （i called them and confirmed the name situation）, if I don’t change the passenger name on my ticket though your company, I would not be able to get on board. so please help me. My plane is 3 days later and I have been called BRAVOFLY for four times, every time BRAVOFLY promised me to change it but no one actually did. My time is running out and it is really very urgent, so please help me , thank you so much, your work will be appreciated. Besides，the same situation happened to my friend WU WEI too (Please see the attached copy of her passport in my email ) . We book the tickets together，I hope BRAVOFLY can solve our problem at the same time, thank you!]","According to the Air Canada Company, my passenger name on my ticket is wrong: surname and given name is reversed. ","(URGENT!)My name is ---------, and I need your help. I booked two ticket through BRAVOFLY in OCT. Recently, On my ticket my surname is “------” and my given name is “--”, but actually on my passport my first name is “--” and my given name is “------”. (I attached copy of my passport in my email) According to the Air Canada （i called them and confirmed the name situation）, if I don’t change the passenger name on my ticket though your company, I would not be able to get on board. so please help me. My plane is 3 days later and I have been called BRAVOFLY for four times, every time BRAVOFLY promised me to change it but no one actually did. My time is running out and it is really very urgent, so please help me , thank you so much, your work will be appreciated. Besides，the same situation happened to my friend WU WEI too (Please see the attached copy of her passport in my email ) . We book the tickets together，I hope BRAVOFLY can solve our problem at the same time, thank you!",0,1,0,0,1,0,0
1,2,6966,2,[Planning an 18 day stay in Ireland over September/October. Never had to book an overseas flight before. I don't really trust buying tickets from a 3rd party because they hide fees. I'm just] looking for suggestions for ways to get the cheapest tickets [and not having to worry about them.], looking for suggestions for ways to get the cheapest tickets ,Planning an 18 day stay in Ireland over September/October. Never had to book an overseas flight before. I don't really trust buying tickets from a 3rd party because they hide fees. I'm justand not having to worry about them.,0,1,0,0,0,0,0
1,2,6787,2,"Just got back from NY. What a wonderful airline. Super quick check in and lounge at Luton. Seats extremely comfortable, with many positions + massage facility. Free drinks and good food with extremely pleasant staff. I can't fault this airline for value for money!! [I understand they are having a new lounge and check in at Newark in the near future. We had to spend 7 hours there on our way back and as there is no left baggage facility at the airport and the Silverjet lounge didn't open until midday we couldn't get in to NY for the day which was our intention. However, that is hardly Silverjet's fault and as I understand they are shortly starting another flight to NY presumably the check in will be open for more hours. Anyway the lounge was perfectly comfortable, with plenty of food and drinks should one need it. All in all a great experience and we shall certainly never travel to NY any other way].","Just got back from NY. What a wonderful airline. Super quick check in and lounge at Luton. Seats extremely comfortable, with many positions + massage facility. Free drinks and good food with extremely pleasant staff. I can't fault this airline for value for money!! .","I understand they are having a new lounge and check in at Newark in the near future. We had to spend 7 hours there on our way back and as there is no left baggage facility at the airport and the Silverjet lounge didn't open until midday we couldn't get in to NY for the day which was our intention. However, that is hardly Silverjet's fault and as I understand they are shortly starting another flight to NY presumably the check in will be open for more hours. Anyway the lounge was perfectly comfortable, with plenty of food and drinks should one need it. All in all a great experience and we shall certainly never travel to NY any other way",0,1,0,0,0,0,0
1,2,7110,2,"we are traveling on a 777-200 FC. Is there any way to see what the inside of the cabin actually looks like i.e. seat layout. [Virgin and Sinapore have we sites which show you the actual seats and how they are laid out. I don't want to be looking at someone across the isle from me and would prefer sitting side by side with my husband, although I know with flat beds this is not usually the case. Any ideas as to sites I can visit?]",we are traveling on a 777-200 FC. Is there any way to see what the inside of the cabin actually looks like i.e. seat layout. ,"Virgin and Sinapore have we sites which show you the actual seats and how they are laid out. I don't want to be looking at someone across the isle from me and would prefer sitting side by side with my husband, although I know with flat beds this is not usually the case. Any ideas as to sites I can visit?",0,1,0,0,0,1,0
1,2,7100,2,"[As with many, worried about the implications of Mexicana's potential bankruptcy/shut-down.] We're heading out to Cancun on United this weekend, but are due to return the following Sunday (August 29) on Mexicana's direct Cancun to Washington-Dulles flight. [So far the flight is not suspended/cancelled/reduced like many others.] Expedia told us they can't re-book us until the flight is formally cancelled by Mexicana. [We're thinking of winging it, and relying on expedia to re-book us if there is a cancellation or the airline stops operating. Any thoughts on consequences?]"," We're heading out to Cancun on United this weekend, but are due to return the following Sunday (August 29) on Mexicana's direct Cancun to Washington-Dulles flight.  Expedia told us they can't re-book us until the flight is formally cancelled by Mexicana. ","As with many, worried about the implications of Mexicana's potential bankruptcy/shut-down.So far the flight is not suspended/cancelled/reduced like many others.We're thinking of winging it, and relying on expedia to re-book us if there is a cancellation or the airline stops operating. Any thoughts on consequences?",0,1,0,0,0,1,1
1,2,7088,2,"We booked a flight from SF to Prague through Charles de Gaulle airport in Paris with only about an hour layover. We then heard that it is a difficult airport to change planes...Is it better to just check our luggage in SF, knowing that our luggage might get there before us if we miss the connection, or should we carry on and run through the airport while carrying our luggage? [( We found out that they charge $500 if we do miss the flight and have to book a late one...ouch..) Thanks in advance for any replies.]","We booked a flight from SF to Prague through Charles de Gaulle airport in Paris with only about an hour layover. We then heard that it is a difficult airport to change planes...Is it better to just check our luggage in SF, knowing that our luggage might get there before us if we miss the connection, or should we carry on and run through the airport while carrying our luggage? ",( We found out that they charge $500 if we do miss the flight and have to book a late one...ouch..) Thanks in advance for any replies.,0,0,0,1,1,0,0
1,2,7073,2,"'On The Beach' charged my wife and I a whopping £223 more for flights from Manchester(UK) to Dalaman(Turkey), than they paid to Thomas Cook for the service. [OTB charged us £532 for the return flights. They paid Thomas Cook £420 for the same. The baggage charge was £19 each per journey. Total £72. They paid Thomas Cook £38 in total. In total, there was an increase/unearned profit of almost 30% . The moral - never ever use 'On The Beach"" - not only that, they never pick up the 'phone, nor do they give you an email address.]","'On The Beach' charged my wife and I a whopping £223 more for flights from Manchester(UK) to Dalaman(Turkey), than they paid to Thomas Cook for the service. ","OTB charged us £532 for the return flights. They paid Thomas Cook £420 for the same. The baggage charge was £19 each per journey. Total £72. They paid Thomas Cook £38 in total. In total, there was an increase/unearned profit of almost 30% . The moral - never ever use 'On The Beach"" - not only that, they never pick up the 'phone, nor do they give you an email address.",0,0,0,1,0,0,0
1,2,7056,2,[Hi Despite all the negative feedback on the ]Ryanair cash passport [I decided it was worth trying to acquire one as I travel with Ryanair frequently.] I filled in the form but the process hung at the card verification process. The verification page never appeared and nothing happened. I tried with a different debit card but the same thing happened. Both cards were Visa debit cards. Has this happened to anyone else and have you managed to get round this?,Ryanair cash passport  I filled in the form but the process hung at the card verification process. The verification page never appeared and nothing happened. I tried with a different debit card but the same thing happened. Both cards were Visa debit cards. Has this happened to anyone else and have you managed to get round this?,Hi Despite all the negative feedback on the I decided it was worth trying to acquire one as I travel with Ryanair frequently.,1,1,0,0,0,0,0
1,2,6928,2,"[I flew with Canjet to St. Lucia, December 2010, Christmas Holiday. The temperature was very freezing that I and many passengers had to keep our winter coats on at all times. The flight crews would not do anything about it. As I catches cold easily, I was worried about my health and so are many other passengers that flew with me. I am a world traveller.] Usually, airlines keep the temperature at a comfortable temperature,[(despite the very high altitude) at a comfortable level ]where we do not have to resort to keep our coats on. The Managment even the President of Canjet refused to act on these issues which are health and safety concerns. [The Management even support each other. I, and I am sure other passengers as well had a very uncomfortable flight to St. Lucia. Please do not give anymore businesses to Canjet.]"," Usually, airlines keep the temperature at a comfortable temperature,where we do not have to resort to keep our coats on. The Managment even the President of Canjet refused to act on these issues which are health and safety concerns. ","I flew with Canjet to St. Lucia, December 2010, Christmas Holiday. The temperature was very freezing that I and many passengers had to keep our winter coats on at all times. The flight crews would not do anything about it. As I catches cold easily, I was worried about my health and so are many other passengers that flew with me. I am a world traveller.(despite the very high altitude) at a comfortable level The Management even support each other. I, and I am sure other passengers as well had a very uncomfortable flight to St. Lucia. Please do not give anymore businesses to Canjet.",0,1,0,1,0,1,0
1,2,7349,2,"[Hi, ]cheapest way to send excess baggage from rural Australia to uk?",cheapest way to send excess baggage from rural Australia to uk?,"Hi, ",1,0,0,0,0,0,0
1,2,7298,2,"Went to NYC from Toronto March 26/15 on WestJet flight 1200 and returned on WestJet flight 1215 on March 28/15. [Was the first time flying with this airline. ]The flight crew went out of the way to make you comfortable,[ you could tell that they enjoyed their jobs! They were quite comical! The flights departed on time and actually got into both New York and Toronto, 30 minutes early! I would fly WestJet again.]","Went to NYC from Toronto March 26/15 on WestJet flight 1200 and returned on WestJet flight 1215 on March 28/15. The flight crew went out of the way to make you comfortable,","Was the first time flying with this airline.  you could tell that they enjoyed their jobs! They were quite comical! The flights departed on time and actually got into both New York and Toronto, 30 minutes early! I would fly WestJet again.",0,1,0,0,0,0,0
1,2,7003,2,[I have a friend who has cut up ALL his Credit Cards because he was always getting into problems with to much spending. ]Now he wants to go on a Airplane trip and book on the Internet to save money. [He is always asked for a Credit Card. There is a fee for booking with a Travel Agent or at the Airport and] I do not think they even accept checks. Or do they?,Now he wants to go on a Airplane trip and book on the Internet to save money.  I do not think they even accept checks. Or do they?,I have a friend who has cut up ALL his Credit Cards because he was always getting into problems with to much spending. He is always asked for a Credit Card. There is a fee for booking with a Travel Agent or at the Airport and,0,1,0,0,0,0,0
1,2,6924,2,"Next May I plan to spend time in Italy, and then a week in Crete. What is the best and cheapest way to get to Crete from Rome.[ I appreciate any comments or info you may have. Thanks]","Next May I plan to spend time in Italy, and then a week in Crete. What is the best and cheapest way to get to Crete from Rome.", I appreciate any comments or info you may have. Thanks,0,0,0,0,1,0,0
1,2,6832,2,"[Have they improved? I would say 'yes'. ]We travelled on LIAT extensively in Jan12 & they were always on time + no probs with baggage; although there was one delayed flight scheduled to leave about the time of ours, so sympathies to those PAXs.[ Obviously you don't expect or get full service on a short island hop, but it's quite adequate. There may be something in the WI culture (or LIAT training) which doesn't generate an instant but synthetic 'have a nice day' welcome but, if you engage with the staff, my experience was that you receive a warm & informed response]. I would recommend them, which is probably just as well because they have a monopoly on many of the intra-Caribbean routes.","We travelled on LIAT extensively in Jan12 & they were always on time + no probs with baggage; although there was one delayed flight scheduled to leave about the time of ours, so sympathies to those PAXs.. I would recommend them, which is probably just as well because they have a monopoly on many of the intra-Caribbean routes.","Have they improved? I would say 'yes'.  Obviously you don't expect or get full service on a short island hop, but it's quite adequate. There may be something in the WI culture (or LIAT training) which doesn't generate an instant but synthetic 'have a nice day' welcome but, if you engage with the staff, my experience was that you receive a warm & informed response",0,1,0,0,0,1,0
1,2,7280,2,"[Hello, I am sorry for posting this in the air travel forum, but I have spent literally weeks trying to research this, calling everybody I can think of, only to be told to contact my embassy who does not take phone calls or give any advice.] Can somebody who has travelled to America before under the visa waiver programme please give me a list of absolutely everything I needed? [I can't risk being denied and losing all the money I spent. Please reply as I am due to travel very soon. Thank you.]", Can somebody who has travelled to America before under the visa waiver programme please give me a list of absolutely everything I needed? ,"Hello, I am sorry for posting this in the air travel forum, but I have spent literally weeks trying to research this, calling everybody I can think of, only to be told to contact my embassy who does not take phone calls or give any advice.I can't risk being denied and losing all the money I spent. Please reply as I am due to travel very soon. Thank you.",1,1,0,0,1,0,0
1,2,7143,2,"i want to visit bangkok ,do i need to apply for visa [tessy] from nigeria","i want to visit bangkok ,do i need to apply for visa  from nigeria",tessy,0,0,0,0,0,1,0
1,2,7089,2,"[Hi everyone, I know this question is noting to do with Cyprus but as your normally all so helpfull thought you might know. ]We are pre-booking our seats flying with Monarch, and wonderd if anyone knew which are good seats to go for, we was going to go for the first Row whcih is the Bulkhead? [not the toilet side the galley side and wondered if these were ok, all legroom ones have gone, so thought this might give us slightly more legroom, any views. We dont normally pre-book, but after last year not sitting together we are this year. Thanks in advance]","We are pre-booking our seats flying with Monarch, and wonderd if anyone knew which are good seats to go for, we was going to go for the first Row whcih is the Bulkhead? ","Hi everyone, I know this question is noting to do with Cyprus but as your normally all so helpfull thought you might know. not the toilet side the galley side and wondered if these were ok, all legroom ones have gone, so thought this might give us slightly more legroom, any views. We dont normally pre-book, but after last year not sitting together we are this year. Thanks in advance",1,1,0,0,1,0,0
1,2,7019,2,"[Hi, ]Im a member of BAs exec club and at the moment I'm on Bronze. My question is do I go back to blue membership at the end of the year when it expires or do I stay on Bronze and continue to work towards silver. [Lou]",Im a member of BAs exec club and at the moment I'm on Bronze. My question is do I go back to blue membership at the end of the year when it expires or do I stay on Bronze and continue to work towards silver. ,"Hi, Lou",1,0,0,0,0,1,0
1,2,6970,2,"My daughter will be travelling Gatwick/Malaga on her own with her baby who will be 18 months old. [She will be taking hold luggage and a small backpack as cabin baggage. She will be fine getting on the plane at each end as she will be able to take the buggy up to the entrance of the plane, but unfortunately it then goes into the hold and is put on the carousel at the other end. ]Her problem will be how to manage the long walks when departing. [The baby is already very heavy and although can walk a bit, will not be able to walk long distances. She is too heavy ]for my daughter to carry through to security. [Has anyone else had this problem? I was thinking of her using special assistance but that really for disabled passengers. Any other ideas would be gratefully received.]",My daughter will be travelling Gatwick/Malaga on her own with her baby who will be 18 months old. Her problem will be how to manage the long walks when departing. for my daughter to carry through to security. ,"She will be taking hold luggage and a small backpack as cabin baggage. She will be fine getting on the plane at each end as she will be able to take the buggy up to the entrance of the plane, but unfortunately it then goes into the hold and is put on the carousel at the other end. The baby is already very heavy and although can walk a bit, will not be able to walk long distances. She is too heavy Has anyone else had this problem? I was thinking of her using special assistance but that really for disabled passengers. Any other ideas would be gratefully received.",0,1,0,0,0,1,0
1,2,6955,2,"[hi,] just wondering when is likely to be the best time to book cheaper flights to orlando for the end of august, [i'm a teacher so need to go during summer holidays so expect it to be more expensive but at the minute the prices are sky high. is there likely to be a jan sale or what is peoples advice for me in relation to flights? we simply couldn't afford to go at the current prices. has to be flight only as we already have accomodation over there, my mum is in the disney vacation club!! thanks in advance!]"," just wondering when is likely to be the best time to book cheaper flights to orlando for the end of august, ","hi,i'm a teacher so need to go during summer holidays so expect it to be more expensive but at the minute the prices are sky high. is there likely to be a jan sale or what is peoples advice for me in relation to flights? we simply couldn't afford to go at the current prices. has to be flight only as we already have accomodation over there, my mum is in the disney vacation club!! thanks in advance!",1,1,0,0,1,0,0
1,2,6868,2,"Has anyone out there had any recent dealings with Crystal Travel, and felt they are being fobbed off? [Made a telephone booking on Mon.10th Sept for flights to Auckland for 2, and up to now have not received my e- tickets. Have made several calls and sent e-mails, last one made at 13.00 today, received a reply informing me - should get tickets today by 6 pm. Starting to feel unnerved, any stories out there?]","Has anyone out there had any recent dealings with Crystal Travel, and felt they are being fobbed off? ","Made a telephone booking on Mon.10th Sept for flights to Auckland for 2, and up to now have not received my e- tickets. Have made several calls and sent e-mails, last one made at 13.00 today, received a reply informing me - should get tickets today by 6 pm. Starting to feel unnerved, any stories out there?",0,1,0,1,0,0,0
1,2,6672,2,"I have just been pricing [up a journey for me,] Southern England to Edinburgh return. Mid June. Easyjet from Bristol & Gatwick, FlyBe from Southampton, BA from Heathrow. BA is the cheapest of all options, by £10-£30, and includes a suitcase in the hold[, should I need it which I don't. With the others that would be extra. And BA includes two items of hand luggage. Moral of story, check before you blindly book with a Low Cost Carrier.]","I have just been pricing  Southern England to Edinburgh return. Mid June. Easyjet from Bristol & Gatwick, FlyBe from Southampton, BA from Heathrow. BA is the cheapest of all options, by £10-£30, and includes a suitcase in the hold","up a journey for me,, should I need it which I don't. With the others that would be extra. And BA includes two items of hand luggage. Moral of story, check before you blindly book with a Low Cost Carrier.",0,1,0,0,0,1,0
1,2,6668,2,"[Hello,] Could anyone please tell me when United Airlines will release their flights for October 2010? [They are only up until the end of July 2010 at the mo, and I cant wait to book! Thanks :-)]", Could anyone please tell me when United Airlines will release their flights for October 2010? ,"Hello,They are only up until the end of July 2010 at the mo, and I cant wait to book! Thanks :-)",1,0,1,0,1,0,0
1,2,6604,2,"Some people think a 13 hour delay on 2 flights is bad, they should try a 13 1/2 hour delay for one flight. The flight from Edinburgh to Ibiza on Friday 23rd May 2008 should have left Edinburgh at 0500 but did not leave until 1830. All we got told was rubbish excuses. The return flight the following week was also delayed by 3 hours.[ I think they are trying to go for a record.]","Some people think a 13 hour delay on 2 flights is bad, they should try a 13 1/2 hour delay for one flight. The flight from Edinburgh to Ibiza on Friday 23rd May 2008 should have left Edinburgh at 0500 but did not leave until 1830. All we got told was rubbish excuses. The return flight the following week was also delayed by 3 hours.", I think they are trying to go for a record.,0,0,0,1,0,0,0
1,2,10507,2,"I recently ventured to a website that claims to provide you discounted first class by buying the miles of a seller who has the necessary miles. I[t is an incredible deal but before I shell out any funds to them, ]I am hoping someone here can advice having used their services or know about them. [Thanks.] The website : http://frequentflyerdepot.com",I recently ventured to a website that claims to provide you discounted first class by buying the miles of a seller who has the necessary miles. II am hoping someone here can advice having used their services or know about them.  The website : http://frequentflyerdepot.com,"t is an incredible deal but before I shell out any funds to them, Thanks.",0,0,0,0,1,1,0
1,2,7355,2,"I am flying to the Maldives(Male) from London, I have to change at Dubia with a stopover time of about 2 hrs, how easy is it to find the right check in desk at Dubia[, I will be on my own and a bit nervous about the change. Thanks]","I am flying to the Maldives(Male) from London, I have to change at Dubia with a stopover time of about 2 hrs, how easy is it to find the right check in desk at Dubia",", I will be on my own and a bit nervous about the change. Thanks",0,1,0,0,0,1,1
1,2,7256,2,"Article in New York Times about fixing LGA and JFK with a design contest announced with a 500K reward [http://nyti.ms/ICNGGqj (I hope link works) IMO, it is going to take more than redesign to help both airports-there has to be major infrastructure overhaul including better road access and subway access. And then there's the Port Authority of NY/NJ which is a whole other topic. I always try to fly into EWR if possible when going to New York.]",Article in New York Times about fixing LGA and JFK with a design contest announced with a 500K reward ,"http://nyti.ms/ICNGGqj (I hope link works) IMO, it is going to take more than redesign to help both airports-there has to be major infrastructure overhaul including better road access and subway access. And then there's the Port Authority of NY/NJ which is a whole other topic. I always try to fly into EWR if possible when going to New York.",0,1,0,0,0,0,0
1,2,7125,2,"[I booked a flight to a Central American destination early this year for a nice midwinter vacation with my husband. Well, the day of our flight, there was a major North Eastern snowstorm. ]EVery flight out of our city was cancelled. [Not my fault. Not Aeromexico's fault. These things happen. So, I called them to see how they were going to handle it. They said a refund was not an option. Fine. Act of God, whatever. So ]they said they would rebook my flight at a different date but they were sold out until the end of the month. And [oh, by the way,] I would have to pay the difference between the original ticket price and they ticket price of a different date[----which was $500 more than the original ticket price, because the only tickets they had available were during the high season. I think that's poor customer service, but okay. Fine. The guy said I had 10 months to redeem it. Well, I called back three weeks later to rebook it, and he said that I only had two days to rebook the flight, that time had passed, they were taking my money and they would not be giving it back. NO ONE told me this when I talked to them originally. They made it very clear I had up to ten months to rebook it at no charge except for any difference in the ticket price. I explained this and asked to speak to a manager or supervisor. The guy on the phone was *extremely* rude though I was trying to stay calm and cordial with him. I asked 4 times before he finally agreed to let me speak to a supervisor. At which time, he put me on hold and left me there for 45 minutes. Finally, I hung up and called back. The same jerk answered the phone. I tried asking to speak to a supervisor again, and he hung up on me. What. The hell. Do NOT book through Aeromexico for any reason. If there is any problem at all, even if it's not your fault. you're not going to get your money back no matter what you do. I'm out $1200 unless my bank agrees to reverse the charges. Edited: 2:07 am, March 11, 2014]",EVery flight out of our city was cancelled. they said they would rebook my flight at a different date but they were sold out until the end of the month. And  I would have to pay the difference between the original ticket price and they ticket price of a different date,"I booked a flight to a Central American destination early this year for a nice midwinter vacation with my husband. Well, the day of our flight, there was a major North Eastern snowstorm. Not my fault. Not Aeromexico's fault. These things happen. So, I called them to see how they were going to handle it. They said a refund was not an option. Fine. Act of God, whatever. So oh, by the way,----which was $500 more than the original ticket price, because the only tickets they had available were during the high season. I think that's poor customer service, but okay. Fine. The guy said I had 10 months to redeem it. Well, I called back three weeks later to rebook it, and he said that I only had two days to rebook the flight, that time had passed, they were taking my money and they would not be giving it back. NO ONE told me this when I talked to them originally. They made it very clear I had up to ten months to rebook it at no charge except for any difference in the ticket price. I explained this and asked to speak to a manager or supervisor. The guy on the phone was *extremely* rude though I was trying to stay calm and cordial with him. I asked 4 times before he finally agreed to let me speak to a supervisor. At which time, he put me on hold and left me there for 45 minutes. Finally, I hung up and called back. The same jerk answered the phone. I tried asking to speak to a supervisor again, and he hung up on me. What. The hell. Do NOT book through Aeromexico for any reason. If there is any problem at all, even if it's not your fault. you're not going to get your money back no matter what you do. I'm out $1200 unless my bank agrees to reverse the charges. Edited: 2:07 am, March 11, 2014",0,1,0,1,0,1,0
1,2,7085,2,We would like to find an airline that flies from the United States (Los Angeles) to London and offers a credit card to earn miles. [I have read postings about how airlines do not accept miles all the time. We are looking for an airline with a credit card that makes it easy to book a flight with miles. Any suggestions?],We would like to find an airline that flies from the United States (Los Angeles) to London and offers a credit card to earn miles. ,I have read postings about how airlines do not accept miles all the time. We are looking for an airline with a credit card that makes it easy to book a flight with miles. Any suggestions?,0,1,0,0,0,1,0
1,2,7007,2,Flying AA from Dublin in june. Does anybody know if i bring my own headphones will the jack fit ok or will i need an adaptor? [Thanks],Flying AA from Dublin in june. Does anybody know if i bring my own headphones will the jack fit ok or will i need an adaptor? ,Thanks,0,0,0,0,1,0,0
1,2,7006,2,"[Hello everyone. ]When i booked my tickets, I input my first name like this : Bob Joe (because it has a Hyphen and air china would not let me input Bob-Joe), and my last name like this : Smith. Now, on the air china booking website, it shows as First Name : Bob, and Middle name : Joe. On my passport my first name is clearly Bob-Joe with no middle name. Now my question is, will I run into trouble when boarding my plane because of this?[ Thanks for your help :)]","When i booked my tickets, I input my first name like this : Bob Joe (because it has a Hyphen and air china would not let me input Bob-Joe), and my last name like this : Smith. Now, on the air china booking website, it shows as First Name : Bob, and Middle name : Joe. On my passport my first name is clearly Bob-Joe with no middle name. Now my question is, will I run into trouble when boarding my plane because of this?",Hello everyone.  Thanks for your help :),1,0,0,0,1,0,0
1,2,6937,2,"[Can anyone advise me on ]how stringent [(or anal)]customs are with packaging of medications[ .I take 10 tablets a day X 87 days . This is a lot of tablets in 30 boxes . Will they allow me to repackage into slighly larger packages or perhaps just putting all the foil packets into one plastic bag .I have all the prescriptions and doctors letters to go with the medications I reckon they would half fill a carry on bag . We will be travelling through Asia ,USA and Pacific regions]",how stringent customs are with packaging of medications,"Can anyone advise me on (or anal) .I take 10 tablets a day X 87 days . This is a lot of tablets in 30 boxes . Will they allow me to repackage into slighly larger packages or perhaps just putting all the foil packets into one plastic bag .I have all the prescriptions and doctors letters to go with the medications I reckon they would half fill a carry on bag . We will be travelling through Asia ,USA and Pacific regions",0,1,0,0,0,1,0
1,2,6887,2,"Sounds a little expensive to me, but it does seem to include a private security channel and being driven to the steps of the aircraft [(I guess that's the only way to do it given that it is not actually in the airport!) businesstraveller.com/news/london-city-opens…]","Sounds a little expensive to me, but it does seem to include a private security channel and being driven to the steps of the aircraft ",(I guess that's the only way to do it given that it is not actually in the airport!) businesstraveller.com/news/london-city-opens…,0,1,0,0,0,1,0
1,2,6740,2,"Now you know. QANTAS is an acronym. It stands for Queensland and Northern Territory Air Service. [Australian companies seen to like acronyms. Another one is their energy company Santos, and while it might mean ""saints"" is at least one language, it is an acronym for South Australia and Northern Territory Oil Search So why am I starting this thread? I need to be able to reference a thread in order to create a ""Top Question"" . Feel free to list other commonly misspelled airline names.]",Now you know. QANTAS is an acronym. It stands for Queensland and Northern Territory Air Service. ,"Australian companies seen to like acronyms. Another one is their energy company Santos, and while it might mean ""saints"" is at least one language, it is an acronym for South Australia and Northern Territory Oil Search So why am I starting this thread? I need to be able to reference a thread in order to create a ""Top Question"" . Feel free to list other commonly misspelled airline names.",0,1,0,0,0,0,0
1,2,7499,2,"[Hi ]Does anyone know what time exit seats are released on manage my booking 14 days head of the flight - [ie mignight of the 14 days before, the time of flight, etc? thanks]",Does anyone know what time exit seats are released on manage my booking 14 days head of the flight - ,"Hi ie mignight of the 14 days before, the time of flight, etc? thanks",1,0,0,0,1,1,0
1,2,7428,2,"Hello Does anyone know how much tAA charge for extra suitcases? [the last time I travelled you could have 2 suitcases each, now I know the rules have changed. ]I will be travelling from Gatwick to Miami. I read on thier website its $30, but I also see somewhere else it $60. Does anyone know what the actual charges are? [Thank you.]","Hello Does anyone know how much tAA charge for extra suitcases? I will be travelling from Gatwick to Miami. I read on thier website its $30, but I also see somewhere else it $60. Does anyone know what the actual charges are? ","the last time I travelled you could have 2 suitcases each, now I know the rules have changed. Thank you.",0,1,0,0,1,0,0
1,2,7400,2,I am trying to claim for a flight being delayed by over 5 hours back in October 2012. [Sent them a copy of my bank statement showing payment was made and have the stamp mark in my passport but ]they still insist on the tour operator invoice/airline tick/boarding cards. Please help?,I am trying to claim for a flight being delayed by over 5 hours back in October 2012. they still insist on the tour operator invoice/airline tick/boarding cards. Please help?,Sent them a copy of my bank statement showing payment was made and have the stamp mark in my passport but ,0,1,0,0,0,0,0
1,2,7304,2,"[Hello fellow travelers, I am wondering - since I'm still doing research on the country I'm visiting next year, when will the airfare be available? Eg. ]If my travel is in April 2014....when can I start checking on the airfare. [It's too early at the moment since the only airfare available is up till Feb 2014.]",If my travel is in April 2014....when can I start checking on the airfare. ,"Hello fellow travelers, I am wondering - since I'm still doing research on the country I'm visiting next year, when will the airfare be available? Eg. It's too early at the moment since the only airfare available is up till Feb 2014.",1,1,0,0,0,0,0
1,2,7269,2,"What I.D. Do BA require when travelling domestic in the UK? The website ""advises"" passport or other photographic but doesn't require it. [Has anyone ever had problems over I.D.?]","What I.D. Do BA require when travelling domestic in the UK? The website ""advises"" passport or other photographic but doesn't require it. ",Has anyone ever had problems over I.D.?,0,0,0,0,0,1,0
1,2,7198,2,"Ryanair[ have put a new route on their website which will become the longest on their network,] from Oslo-Rygge to Tenerife-South. [This route would probably be about 5 and a half hours flying time each way and would take up close to 12 hours for an aircraft to complete a round trip. Seems an awfully long route, is it really going to happen? Would be great if it worked out for them. It may mean flights as far as north-eastern Africa (Egypt sort of area) and the Middle East or even the Cape Verde Islands from the UK may become viable! Would be great if Ryanair could offer that!!!]",Ryanair from Oslo-Rygge to Tenerife-South. ," have put a new route on their website which will become the longest on their network,This route would probably be about 5 and a half hours flying time each way and would take up close to 12 hours for an aircraft to complete a round trip. Seems an awfully long route, is it really going to happen? Would be great if it worked out for them. It may mean flights as far as north-eastern Africa (Egypt sort of area) and the Middle East or even the Cape Verde Islands from the UK may become viable! Would be great if Ryanair could offer that!!!",0,1,0,0,0,1,0
1,2,7031,2,[I have bought a plane ticket from JAL which is a ticket from kuala lumpur malaysia to japan haneda. However i need to fly from kuala lumpur to singapore and the plane is operated by malaysia airlines and from singapore to japan where the plane is operated by JAL.] Now i have a issue with baggage allwance between MAS AND JAL. Which rules should i follow? [*The ticket is bought from JAL website which consist of these two flights*], Now i have a issue with baggage allwance between MAS AND JAL. Which rules should i follow? ,I have bought a plane ticket from JAL which is a ticket from kuala lumpur malaysia to japan haneda. However i need to fly from kuala lumpur to singapore and the plane is operated by malaysia airlines and from singapore to japan where the plane is operated by JAL.*The ticket is bought from JAL website which consist of these two flights*,0,1,0,0,0,1,0
1,2,6772,2,"[I cannot recommend this company enough.] My mother missed her flight from Brisbane-London. Luke at dialaflight found her a new flight at no extra cost [and has been an absolute diamond in all our dealings. If you are sending your elderly mum somewhere in the world then you must contact this guy. Once again truely excellent service, a rare thing in this day and age.]", My mother missed her flight from Brisbane-London. Luke at dialaflight found her a new flight at no extra cost ,"I cannot recommend this company enough.and has been an absolute diamond in all our dealings. If you are sending your elderly mum somewhere in the world then you must contact this guy. Once again truely excellent service, a rare thing in this day and age.",0,1,0,0,0,1,0
1,2,6643,2,"[Hey everyone, ]anyone has suggestions where should I go in North-eastern USA if I want to travel in January / February. [I was thinking abt Chicago or Boston.]",anyone has suggestions where should I go in North-eastern USA if I want to travel in January / February. ,"Hey everyone, I was thinking abt Chicago or Boston.",1,1,0,0,0,0,0
1,2,7437,2,"[hi.] can any one recommend any hotels on or near as near as possible heathrow airport as i have a flight out of heathrow in august at 9am so will need to stay at a hotel the night before? [i am looking for ]somewhere relativly close and max cost £100 for a twin room, [no parking will be needed etc. we are not looking for any where flash, just somewhere to lay our head, any suggestions would be welcome and appreciated the ones that i have been looking at so far are the ibis, holiday inn, and novotel, has any one stayed in them]"," can any one recommend any hotels on or near as near as possible heathrow airport as i have a flight out of heathrow in august at 9am so will need to stay at a hotel the night before? somewhere relativly close and max cost £100 for a twin room, ","hi.i am looking for no parking will be needed etc. we are not looking for any where flash, just somewhere to lay our head, any suggestions would be welcome and appreciated the ones that i have been looking at so far are the ibis, holiday inn, and novotel, has any one stayed in them",1,1,0,0,0,1,0
1,2,6563,2,Does anyone know if there is a particular time of year when airlines tend to have good prices on airfare? [We're going on a Carnival Cruise in June 2007 and want to find the best deal on airfare. Thanks!],Does anyone know if there is a particular time of year when airlines tend to have good prices on airfare? ,We're going on a Carnival Cruise in June 2007 and want to find the best deal on airfare. Thanks!,0,1,0,0,1,0,0
1,2,6561,2,"We will be going to Amsterdam from Los Angeles in Mid-May, 2014. Does anyone have thoughts as to when we should book the flights? [The fares are pretty high right now. I know there are no guarantees that the fares will come down, but I would really appreciate any advise on this. Thank you!]","We will be going to Amsterdam from Los Angeles in Mid-May, 2014. Does anyone have thoughts as to when we should book the flights? ","The fares are pretty high right now. I know there are no guarantees that the fares will come down, but I would really appreciate any advise on this. Thank you!",0,1,0,0,1,0,0
1,2,6565,2,Does etihad charge a fee if you check in via their counter? [We have flight from paris this sunday. Had experience with ryanair we were charged 45 euro per person for check in through counter.],Does etihad charge a fee if you check in via their counter? ,We have flight from paris this sunday. Had experience with ryanair we were charged 45 euro per person for check in through counter.,0,1,0,0,0,0,0
1,2,6555,2,[Hi Given the possibility of extra security checks on US flights does the following connection time seem too tight as the travel agent thinks it is ok but I have my doubts. ]Dublin to LHR on Aer Lingus ETA 0910 in T1 and departing on Virgin Atlantic from T3 to San Francisco ETD 1100.[ I think this connection is too tight but any advice (especially from anyone who has travelled to the States from LHR recently) would be welcome.],Dublin to LHR on Aer Lingus ETA 0910 in T1 and departing on Virgin Atlantic from T3 to San Francisco ETD 1100.,Hi Given the possibility of extra security checks on US flights does the following connection time seem too tight as the travel agent thinks it is ok but I have my doubts.  I think this connection is too tight but any advice (especially from anyone who has travelled to the States from LHR recently) would be welcome.,1,1,0,0,1,0,0
1,2,6541,2,"[Hi, ]I've just booked to go to Hurghada with Viking airlines. [I've read some horror stories about them but have heard that they have improved and now have newer planes. ]Has anyone flown with them recently? [I'd like to hear of experiences and thoughts on them! Thanks]",I've just booked to go to Hurghada with Viking airlines. Has anyone flown with them recently? ,"Hi, I've read some horror stories about them but have heard that they have improved and now have newer planes. I'd like to hear of experiences and thoughts on them! Thanks",1,1,0,0,1,0,0
1,2,10516,2,For anyone on here that may have been on this delayed flight on 18th September from Manchester to Rhodes I have just successfully claimed compensation through Thomas Cook. The only information I sent them was a standard letter which you can find the template for on moneysavingexpert.com. [I had the original eticket from my email inbox but no other information ie boarding passes etc so if you do decide to try and claim this should be the only thing you need to attach to the letter. Also they did send me an email with an offer of a voucher to be redeemed on a future Thomas cook holiday (expires in 12 months) but as I am unable to do that I have asked them to send me a cheque which you are legally entitled to do. From sending the letter to receiving the email today it only took 13 days for a resolution. Good luck if you decide to go for it. :-)],For anyone on here that may have been on this delayed flight on 18th September from Manchester to Rhodes I have just successfully claimed compensation through Thomas Cook. The only information I sent them was a standard letter which you can find the template for on moneysavingexpert.com. ,I had the original eticket from my email inbox but no other information ie boarding passes etc so if you do decide to try and claim this should be the only thing you need to attach to the letter. Also they did send me an email with an offer of a voucher to be redeemed on a future Thomas cook holiday (expires in 12 months) but as I am unable to do that I have asked them to send me a cheque which you are legally entitled to do. From sending the letter to receiving the email today it only took 13 days for a resolution. Good luck if you decide to go for it. :-),0,1,0,0,0,0,1
1,2,10521,2,"Ukraine International airlines to Start New York JFK Service from late-April 2014 Ukraine International Airlines from 25APR14 is launching service to the US, initially operating twice weekly flights with Boeing 767-300ER aircraft on Kiev – New York JFK route. [PS231 KBP1100 – 1420JFK 763 25 PS232 JFK0030 – 1720KBP 767 36 Service gradually increases to 4 weekly from 14MAY14 (Day x146 from KBP, Day x257 from JFK), 6 weekly from 12JUN14 (Day x1 from KBP, Day x2 from JFK), daily from 23JUN14 to 30SEP14, 5 weekly from 01OCT14 (Day x14 from KBP, Day x25 from JFK).]","Ukraine International airlines to Start New York JFK Service from late-April 2014 Ukraine International Airlines from 25APR14 is launching service to the US, initially operating twice weekly flights with Boeing 767-300ER aircraft on Kiev – New York JFK route. ","PS231 KBP1100 – 1420JFK 763 25 PS232 JFK0030 – 1720KBP 767 36 Service gradually increases to 4 weekly from 14MAY14 (Day x146 from KBP, Day x257 from JFK), 6 weekly from 12JUN14 (Day x1 from KBP, Day x2 from JFK), daily from 23JUN14 to 30SEP14, 5 weekly from 01OCT14 (Day x14 from KBP, Day x25 from JFK).",0,1,0,0,0,0,0
1,2,10518,2,"I have recently heard that airlines want to charge for over weight people, i[ think this has come about as not so many passangers are checking in bags,there was a news report on t v showing people wearing extra clothing, so not having to pay for checking in a bag,the airline will try to get you in some way],Dose this mean that my 7 and a half stone wife will get a discount.??????","I have recently heard that airlines want to charge for over weight people, i,Dose this mean that my 7 and a half stone wife will get a discount.??????"," think this has come about as not so many passangers are checking in bags,there was a news report on t v showing people wearing extra clothing, so not having to pay for checking in a bag,the airline will try to get you in some way",0,1,0,0,0,0,0
1,2,10517,2,Trying to sort out a friend's return flight from Heathrow but no luck with the usual telephone number.[ I thought somebody posted another number some time ago but I've searched and can't find anything.],Trying to sort out a friend's return flight from Heathrow but no luck with the usual telephone number., I thought somebody posted another number some time ago but I've searched and can't find anything.,0,1,0,0,0,0,0
1,2,6575,2,"We're looking at flying from NYC to Rome. Aer Lingus [has a flight that suits us timewise, but travels ]NYC -- Dublin -- Rome. [Question: ]The ""layover"" in Dublin is 1hr 45min. I assume as we will be ""in transit"", that will be sufficient time?","We're looking at flying from NYC to Rome. Aer Lingus NYC -- Dublin -- Rome. The ""layover"" in Dublin is 1hr 45min. I assume as we will be ""in transit"", that will be sufficient time?","has a flight that suits us timewise, but travels Question: ",0,1,0,0,0,0,0
1,2,6564,2,"[I was on a Lufthansa flight between Munich and JFK last week. There were a total of five (5) babies in the bulkhead row in front of my husband and me. The crying and screaming of so many babies setting each other off led to those paying passengers around them getting less service from the staff, while they concentrated their attention on the young children. Surely, ]children can be more evenly distributed throughout the plane. Five in one row made everyone around them suffer[ through a miserable flight. Candace Kahn San Francisco]",children can be more evenly distributed throughout the plane. Five in one row made everyone around them suffer,"I was on a Lufthansa flight between Munich and JFK last week. There were a total of five (5) babies in the bulkhead row in front of my husband and me. The crying and screaming of so many babies setting each other off led to those paying passengers around them getting less service from the staff, while they concentrated their attention on the young children. Surely,  through a miserable flight. Candace Kahn San Francisco",0,1,0,1,0,1,0
1,2,6588,2,"Can anyone help us decide on which card gives the most bang for your buck with regard to frequent flier miles.[ We'd like to be able to take advantage of using a credit card to accumulate miles to offset our air travel costs. We're sure there are many experienced travelers out there who can lend a hand, thanks in advance for your help. Gee]",Can anyone help us decide on which card gives the most bang for your buck with regard to frequent flier miles.," We'd like to be able to take advantage of using a credit card to accumulate miles to offset our air travel costs. We're sure there are many experienced travelers out there who can lend a hand, thanks in advance for your help. Gee",0,1,0,0,1,0,0
1,2,6583,2,"We are flying Lufthansa premium economy from Charlotte to Munich in Sept. Has anyone else flown with them in this class? [If so can you review the experience. I paid $200 extra for each seat Clt to Munich but had to pay $500 extra for each seat on the way home from Munich to Charlotte. Not sure why this huge disparity but was essentially told by Lufthansa ""we do so because we can"". thanks for your response in advance....]",We are flying Lufthansa premium economy from Charlotte to Munich in Sept. Has anyone else flown with them in this class? ,"If so can you review the experience. I paid $200 extra for each seat Clt to Munich but had to pay $500 extra for each seat on the way home from Munich to Charlotte. Not sure why this huge disparity but was essentially told by Lufthansa ""we do so because we can"". thanks for your response in advance....",0,1,0,0,1,0,0
1,2,6595,2,[Hi all ]Does anybody know if Easy Jet are going to continue flying to Bergen this summer. [At the moment they are only taking bookings until early June but the site is not saying if they will continue after that. vinndy],Does anybody know if Easy Jet are going to continue flying to Bergen this summer. ,Hi all At the moment they are only taking bookings until early June but the site is not saying if they will continue after that. vinndy,1,1,0,0,0,1,0
2,1,2943,2,"[Hi, I booked tickets today for the end of November and would like to cancel them. ]Am I able to get a refund on the tickets I have purchased?",Am I able to get a refund on the tickets I have purchased?,"Hi, I booked tickets today for the end of November and would like to cancel them. ",1,1,0,0,0,0,0
2,1,3488,2,[hi ]I have reservations for November 27th from BWI to New York Penn Station on the regular cname- but would like to change to Acela is that possible?,I have reservations for November 27th from BWI to New York Penn Station on the regular cname- but would like to change to Acela is that possible?,hi ,1,0,0,0,0,0,0
2,1,3512,2,"I want to apply for a job in cname-, Tampa, FL. What is the website? [Thanks]","I want to apply for a job in cname-, Tampa, FL. What is the website? ",Thanks,0,0,0,0,1,0,0
2,1,2895,2,"[-----, ]i'm setting up an account to purchase train tickets[ for my daughter to travel to and from school @ Willamette University in Salem. ]Where do I enter her name on tickets purchased with my accoun",i'm setting up an account to purchase train ticketsWhere do I enter her name on tickets purchased with my accoun,"-----,  for my daughter to travel to and from school @ Willamette University in Salem. ",0,1,0,0,0,1,0
2,1,3274,2,[hi ----- i have a question ]I'm traveling to california and was wondering how much it would be to take my car with me in the trip.[ i have a 2013 volkswagen beetle],I'm traveling to california and was wondering how much it would be to take my car with me in the trip.,hi ----- i have a question  i have a 2013 volkswagen beetle,1,0,0,0,0,1,0
2,1,3025,2,[HI ----- ]I was scheduled to go on the train from Van nuys to Goleh's [but I ended up getting off at chatsworth because I was feeling ill] is there anyway I could get a refund or a voucher for the remsim,I was scheduled to go on the train from Van nuys to Goleh's  is there anyway I could get a refund or a voucher for the remsim,HI ----- but I ended up getting off at chatsworth because I was feeling ill,1,1,0,0,0,0,0
2,1,3703,2,[----- ]I just changed changed my password and it is still not letting me log in,I just changed changed my password and it is still not letting me log in,----- ,0,0,0,0,0,1,0
2,1,3138,2,"[Hi, ]my sister lost her ID in salt lake city, she wants to take cname- to los angeles[, can she do that?]","my sister lost her ID in salt lake city, she wants to take cname- to los angeles","Hi, , can she do that?",1,0,0,0,0,1,0
2,1,3188,2,[i am trying to purchase tickets online but once I get to the purchase section it keeps timing out -] is there any issues with the website?, is there any issues with the website?,i am trying to purchase tickets online but once I get to the purchase section it keeps timing out -,0,0,1,0,0,0,0
2,1,3187,2,[I am making reservations on the 2239 train from New Haven to Philadelphia in business class and ]I am wondering if the ticket is refundable if my plans change,I am wondering if the ticket is refundable if my plans change,I am making reservations on the 2239 train from New Haven to Philadelphia in business class and ,0,1,0,0,0,0,0
2,1,3150,2,[----- ]I'm trying to buy tickets for the Raider game Sunday and the date bubble is not populating,I'm trying to buy tickets for the Raider game Sunday and the date bubble is not populating,----- ,1,0,0,0,0,0,0
2,1,3153,2,"[Hi, ]I just booked two tickets on cname--, [but do not have seats listed on the eticket.] Do I actually have assigned seats?","I just booked two tickets on cname--,  Do I actually have assigned seats?","Hi, but do not have seats listed on the eticket.",1,1,0,0,0,0,0
2,1,3096,2,I am traveling by myself and I can not buy the tkt [What can I do],I am traveling by myself and I can not buy the tkt ,What can I do,0,0,0,0,0,0,0
2,1,3339,2,[Hi ]I would like to know how much time it takes to get from toronto to chicago,I would like to know how much time it takes to get from toronto to chicago,Hi ,1,0,0,0,0,0,0
2,1,2998,2,"I am trying to buy a senior ticket on dunsmuir to San francisco for tonight and cannot get senior, only adult[, why is that so?]","I am trying to buy a senior ticket on dunsmuir to San francisco for tonight and cannot get senior, only adult",", why is that so?",0,0,0,0,0,1,0
2,1,3283,2,"[hi -----, ]i am booking a business class ticket from nyc to boston. when am i able to select my seat?",i am booking a business class ticket from nyc to boston. when am i able to select my seat?,"hi -----, ",1,0,0,0,0,0,0
2,1,3656,2,"[Hi -----, ]I purchased a ticket [moments ago] online and received the eTicket. However, the first name of the passenger I purchased for does not match his ID. [Will this be a problem?]","I purchased a ticket  online and received the eTicket. However, the first name of the passenger I purchased for does not match his ID. ","Hi -----, moments agoWill this be a problem?",1,1,0,0,0,1,0
2,1,2761,2,I just purchased tickets [for my kids ]in another state. can they pick them up at the departing station?,I just purchased tickets in another state. can they pick them up at the departing station?,for my kids ,0,1,0,0,0,0,0
2,1,3743,2,[Hi ----- : ]I have a trip for 8 people coming up on 12-27-15 from Lorton VA to Sanford FL and I would like to make reservations for dinner. [How do I do it ?],I have a trip for 8 people coming up on 12-27-15 from Lorton VA to Sanford FL and I would like to make reservations for dinner. ,Hi ----- : How do I do it ?,1,0,0,0,0,1,0
2,1,3566,2,"[hi -----, ]I am trying to find the best travel route from NY penn station to 4321 collington road bowie md 20716 using the acela express. [It is ok if the station isnt too close. ]What is the closest MD?",I am trying to find the best travel route from NY penn station to 4321 collington road bowie md 20716 using the acela express. What is the closest MD?,"hi -----, It is ok if the station isnt too close. ",1,1,0,0,0,0,0
2,1,3440,2,[hi -----. I have a member number ###########… and a password but the lo]gin message is telling me i am using invalid information. [I ]have attempted twice to get my password..[. i have gotten a messag],gin message is telling me i am using invalid information. have attempted twice to get my password..,hi -----. I have a member number ###########… and a password but the loI . i have gotten a messag,1,1,0,0,0,0,0
2,1,3124,2,"[HI -----, ]does they the 5 California Zephyr out of salt lake city to Fresno Ca. only leave at 11:30pm?[ I would love to see the]",does they the 5 California Zephyr out of salt lake city to Fresno Ca. only leave at 11:30pm?,"HI -----,  I would love to see the",1,0,0,0,0,1,0
2,1,3185,2,"[Hi, ----- -- ]I can't sign in to my account. Have tried resetting password, and still can't sign in.","I can't sign in to my account. Have tried resetting password, and still can't sign in.","Hi, ----- -- ",1,0,0,0,0,0,0
2,1,3568,2,[Hi ]I am looking for train tickets to NY Penn Station on December 11 for the 9:30 train. Do you have any of the SAVER tickets left,I am looking for train tickets to NY Penn Station on December 11 for the 9:30 train. Do you have any of the SAVER tickets left,Hi ,1,0,0,0,0,0,0
2,1,3237,2,"[Hi -----, ]I looking for a train service from Chicago, to Phoenix. I think I'd be better off in a sleeper [and I don't think there would be enough leg and sleeping room in a seat. I've never been on a t]","I looking for a train service from Chicago, to Phoenix. I think I'd be better off in a sleeper ","Hi -----, and I don't think there would be enough leg and sleeping room in a seat. I've never been on a t",1,1,0,0,0,0,0
2,1,2847,2,I have been billed for a trip on 11/19 and 11/20. Can you tell me why I was charged? [Usually I do not pay until I go to the counter to pick up my ticket on the date of my trip. ------],I have been billed for a trip on 11/19 and 11/20. Can you tell me why I was charged? ,Usually I do not pay until I go to the counter to pick up my ticket on the date of my trip. ------,0,1,0,0,0,0,0
2,1,3585,2,[trying to log in. I tried the only combo poss that I would use. ]need to print tickets for tomorrow PVD to Penn station.[ HELP],need to print tickets for tomorrow PVD to Penn station.,trying to log in. I tried the only combo poss that I would use.  HELP,0,1,0,0,0,0,0
2,1,3620,2,"[Hi -----, Happy Thanksgiving.....]my grandson and his fiancée want to come to FL from PA, do they need I.D. in PA to get on the train?","my grandson and his fiancée want to come to FL from PA, do they need I.D. in PA to get on the train?","Hi -----, Happy Thanksgiving.....",1,0,0,0,0,0,0
2,1,3631,2,[hi ]I am looking for 2 tickets from Stockton to Roseville for 11/27/15,I am looking for 2 tickets from Stockton to Roseville for 11/27/15,hi ,1,0,0,0,0,0,0
2,1,3632,2,just bought tickets on line and[ ]accidently put wrong email address to receive the tickets,just bought tickets on line andaccidently put wrong email address to receive the tickets, ,0,0,0,0,0,0,0
2,1,3642,2,"I'm a member of NARP and I thought I would get a 10% discount on my ticket? [I just purchased a ticket on line and didn't see anything about 10% discount..I did however,get a senior discount.]",I'm a member of NARP and I thought I would get a 10% discount on my ticket? ,"I just purchased a ticket on line and didn't see anything about 10% discount..I did however,get a senior discount.",0,1,0,0,0,0,0
2,1,3668,2,"[I used to live in Michigan so the trips you send me are revelant to there, now ]I live in Keizer (Salem) OR so I need to see some trips from there!",I live in Keizer (Salem) OR so I need to see some trips from there!,"I used to live in Michigan so the trips you send me are revelant to there, now ",0,1,0,0,0,0,0
2,1,3695,2,I do not remember my password. [Is it possible to get it from you?],I do not remember my password. ,Is it possible to get it from you?,0,0,0,0,0,1,0
2,1,3708,2,[Hello - ]do you know if the 160 Northeast regional serves alcohol? [I am looking to travel on that train January 16th at 8:27 AM from Newark to Boston],do you know if the 160 Northeast regional serves alcohol? ,Hello - I am looking to travel on that train January 16th at 8:27 AM from Newark to Boston,1,1,0,0,0,0,0
2,1,3711,2,"[-----, ]I'm trying to book a train from Burbank Airport to Guadalups/Santa Maria, CA","I'm trying to book a train from Burbank Airport to Guadalups/Santa Maria, CA","-----, ",1,0,0,0,0,0,0
2,1,3223,2,"[----- ]i would like a price on a round trip to Chester Virginia, from Kenner La.1 Senior Citizen Disable ticket and 1 regular adult ticket.From Dec. 19.15 to Dec.27. 15[ can you get me a price on that.]","i would like a price on a round trip to Chester Virginia, from Kenner La.1 Senior Citizen Disable ticket and 1 regular adult ticket.From Dec. 19.15 to Dec.27. 15",-----  can you get me a price on that.,0,0,0,0,0,1,0
2,1,2776,2,[Hi. ]Yesterday afternoon I reserved a seat for 11/25 train ##### Washington to Trenton -- but I didn't receive email conformation.,Yesterday afternoon I reserved a seat for 11/25 train ##### Washington to Trenton -- but I didn't receive email conformation.,Hi. ,1,0,0,0,0,0,0
2,1,2870,2,[Hi ]I am an adult on disability but did not see which box to check when I created my account,I am an adult on disability but did not see which box to check when I created my account,Hi ,1,0,0,0,0,0,0
2,1,3505,2,[Due to illness ]we need to cancel our trip. [How do we do that?],we need to cancel our trip. ,Due to illness How do we do that?,0,1,0,0,0,1,0
2,1,3746,2,"[Hi -----...]I'm trying to get round trip tickets from SPI to CHI, 2 adults, $42.00, departing 12/17/15 in Morning, leaving CHI 12/20/15 in the afternoon. [Having a problem getting this to work.]","I'm trying to get round trip tickets from SPI to CHI, 2 adults, $42.00, departing 12/17/15 in Morning, leaving CHI 12/20/15 in the afternoon. ",Hi -----...Having a problem getting this to work.,1,1,0,0,0,0,0
2,1,3731,2,[My mother in law is] flying into San Francisco International Airport. How do we get her on cname- to Fresno? [Thank you.], flying into San Francisco International Airport. How do we get her on cname- to Fresno? ,My mother in law isThank you.,0,1,0,0,1,0,0
2,1,3148,2,may I pay for my ticket purchase without going through the mastercard secure code[- - - i'm getting server errors from the mastercard site.],may I pay for my ticket purchase without going through the mastercard secure code,- - - i'm getting server errors from the mastercard site.,0,0,1,0,0,0,0
2,1,3132,2,I am trying to print out confirmation for [Reservation Number ######] and it won't print.[ How do I get a record of this for my receipts?],I am trying to print out confirmation for  and it won't print.,Reservation Number ###### How do I get a record of this for my receipts?,0,0,0,0,0,1,0
2,1,2760,2,"[Hi -----, ]Is there a commuter rail from Kingston,Ma that goes to New York","Is there a commuter rail from Kingston,Ma that goes to New York","Hi -----, ",1,0,0,0,0,0,0
2,1,3286,2,[hello i have a question. ]do you have to transfer trains going from san diego to chatsworth california,do you have to transfer trains going from san diego to chatsworth california,hello i have a question. ,1,0,0,0,0,0,0
2,1,3433,2,I have been trying to purchase tickets online [for the past two days and ]everytime I press book now and enter my credit card information it never gives me a confirmation receipt,I have been trying to purchase tickets online everytime I press book now and enter my credit card information it never gives me a confirmation receipt,for the past two days and ,0,1,0,0,0,0,0
2,1,2809,2,[Hi -----. ]Is it possible to take a train from rhode island to portland maine without changing trains?,Is it possible to take a train from rhode island to portland maine without changing trains?,Hi -----. ,1,0,0,0,0,0,0
2,1,2817,2,"Want to know why cname- is charging my Visa, when I could not purchase a ticket?![ I tried 2 times because it would not accept the zip codes, but yet my account was charged.]","Want to know why cname- is charging my Visa, when I could not purchase a ticket?!"," I tried 2 times because it would not accept the zip codes, but yet my account was charged.",0,1,0,0,0,0,0
2,1,2819,2,as a cname- employee can i get a ticket over the phone [im trying to get my wife from raleigh nc to wilm de on nov 14],as a cname- employee can i get a ticket over the phone ,im trying to get my wife from raleigh nc to wilm de on nov 14,0,1,0,0,0,0,0
2,1,2798,2,"[to get into my account, ]I insert my email address and password, but can't log on.[ I receive email from you at this email, but you won't let me log in]","I insert my email address and password, but can't log on.","to get into my account,  I receive email from you at this email, but you won't let me log in",0,0,0,0,0,1,0
2,1,2854,2,I need help finding the price for a round trip tiket for a train from buffalo ny exchange street to charleston wv leaving nov 6th returning nov 11th [no specific time bu preferably departing both times],I need help finding the price for a round trip tiket for a train from buffalo ny exchange street to charleston wv leaving nov 6th returning nov 11th ,no specific time bu preferably departing both times,0,1,0,0,0,0,0
2,1,2783,2,[a trip in November on 10/19 ]for trip I believe 11/24 and 11/28 but am having problem recovering my email confirmation.[ I do not have any info re confirmation no. but I know they were paid for. How can],for trip I believe 11/24 and 11/28 but am having problem recovering my email confirmation.,a trip in November on 10/19  I do not have any info re confirmation no. but I know they were paid for. How can,0,0,0,0,0,1,0
2,1,2846,2,I will arrive to washington DC Dulles airport at 6:35pm and will take the train to Philedelphia at 8:00 pm [I wonder ]howlong does it take to go cname- staion from airport,I will arrive to washington DC Dulles airport at 6:35pm and will take the train to Philedelphia at 8:00 pm howlong does it take to go cname- staion from airport,I wonder ,0,0,0,0,0,1,0
2,1,2863,2,[Hi ]I wanted to check the train number for 11 Coast Straight from SJC to SBA,I wanted to check the train number for 11 Coast Straight from SJC to SBA,Hi ,1,0,0,0,0,0,0
2,1,2757,2,[My MasterCard?cname- card is being cahnged to a Visa card by Chase. ]I want to get an cname- credit card. What do I do?,I want to get an cname- credit card. What do I do?,My MasterCard?cname- card is being cahnged to a Visa card by Chase. ,0,1,0,0,0,0,0
2,1,2804,2,How do I purchase a ticket when getting on at Cherry Hill NJ station? [There is no ticket office.],How do I purchase a ticket when getting on at Cherry Hill NJ station? ,There is no ticket office.,0,1,0,0,0,0,0
2,1,2832,2,why is there no baggagae check from Chico to San Jose Train? [I have a college student with 1 suitcase (bigger than dimentions for carry on)],why is there no baggagae check from Chico to San Jose Train? ,I have a college student with 1 suitcase (bigger than dimentions for carry on),0,1,0,0,0,0,0
2,1,2805,2,"[if no checked baggage is the situation, ]where can I stow my skis and bags while on board the zephyr?",where can I stow my skis and bags while on board the zephyr?,"if no checked baggage is the situation, ",0,1,0,0,0,0,0
2,1,2812,2,"[Hi. ]If I need to cancel a booked reservation, is that reservation transferable?","If I need to cancel a booked reservation, is that reservation transferable?",Hi. ,1,0,0,0,0,0,0
2,1,2844,2,I have a reservation for tomorrow (Nov. 4) on the auto train and would like to change it to Thursday (Nov. 5). [Can you assist me with this?],I have a reservation for tomorrow (Nov. 4) on the auto train and would like to change it to Thursday (Nov. 5). ,Can you assist me with this?,0,0,0,0,0,1,0
2,1,2839,2,"[I didn't purchase my ticket with insurance; ]however, I need to leave another day.","however, I need to leave another day.",I didn't purchase my ticket with insurance; ,0,1,0,0,0,0,0
2,1,2909,2,"Trying to see what options are from Wilson, NC to Washington DC on November 30th with return on December 1. [I see the departure options but ]the return doesn't show a train on December 1. [Only 2nd.]","Trying to see what options are from Wilson, NC to Washington DC on November 30th with return on December 1. the return doesn't show a train on December 1. ",I see the departure options but Only 2nd.,0,0,0,0,0,1,0
2,1,2917,2,one way from msp to sas but I get an error box ID#108A [please explain],one way from msp to sas but I get an error box ID#108A ,please explain,0,0,0,0,0,1,0
2,1,2931,2,"i want to leave after work on 11-25-15 around 5pm to florence,sc n return sunday for work on monday [can u help?]","i want to leave after work on 11-25-15 around 5pm to florence,sc n return sunday for work on monday ",can u help?,0,0,0,0,0,1,0
2,1,2858,2,[Hi ]I would like to add my cname- Guest Reward number to my trip,I would like to add my cname- Guest Reward number to my trip,Hi ,1,0,0,0,0,0,0
2,1,2862,2,"[Hello ]I am trying to cancel my cname- ticket, but there is consistently a system issue. Is there someone I can call?","I am trying to cancel my cname- ticket, but there is consistently a system issue. Is there someone I can call?",Hello ,1,0,0,0,0,0,0
2,1,2926,2,"[-----, ]i have a questions about an existing ticket i purchased for[m] my wife[...can you help me?]",i have a questions about an existing ticket i purchased for my wife,"-----, m...can you help me?",0,0,0,0,0,1,0
2,1,2900,2,[I made a reservation this morning for a trip on Nov 11. This is the first time I've booked an cname- reservation. ]I realized after booking that you have a Guest Rewards program. [I just created the a],I realized after booking that you have a Guest Rewards program. ,I made a reservation this morning for a trip on Nov 11. This is the first time I've booked an cname- reservation. I just created the a,0,1,0,0,0,1,0
2,1,2950,2,I need to cancel my trip. [How do I go about doing that?],I need to cancel my trip. ,How do I go about doing that?,0,0,0,0,0,1,0
2,1,3019,2,I'm trying to book a senior ticket [on these dates ]and it is giving me adult fares,I'm trying to book a senior ticket and it is giving me adult fares,on these dates ,0,0,0,0,0,1,0
2,1,2958,2,i can't log into my account[ - saying info is wrong so i ]sent forgot password twice and never received any email back,i can't log into my accountsent forgot password twice and never received any email back, - saying info is wrong so i ,0,1,0,0,0,0,0
2,1,2981,2,I want to confirm that there is Red Cap Service for a handicapped traveler. [Reservation # ######],I want to confirm that there is Red Cap Service for a handicapped traveler. ,Reservation # ######,0,0,0,0,0,0,0
2,1,3009,2,"[I book reservations for several Vice Presidents,] I need to make a new profile for a new VP [how do I do that]", I need to make a new profile for a new VP ,"I book reservations for several Vice Presidents,how do I do that",0,1,0,0,0,1,0
2,1,2946,2,"i have a ticket leaving new bern n,c to new york but i want to stop in atlanta [what do i need to do]","i have a ticket leaving new bern n,c to new york but i want to stop in atlanta ",what do i need to do,0,0,0,0,0,1,0
2,1,2957,2,my name on my visa card is as typed but you do not accept it. [why?],my name on my visa card is as typed but you do not accept it. ,why?,0,0,0,0,0,1,0
2,1,2954,2,"[have made plan and added to cart , ]how do I pay for my reservations ?",how do I pay for my reservations ?,"have made plan and added to cart , ",0,0,0,0,0,1,0
2,1,3012,2,The system says the zip code is not correct for my card. [However ]I know this is a mistake as the ZIP code is correct. [What can I do?],The system says the zip code is not correct for my card. I know this is a mistake as the ZIP code is correct. ,However What can I do?,0,0,0,0,0,1,0
2,1,3015,2,"[Hello, ]when I go to check out, my AAA discount is not there. [Please advise]","when I go to check out, my AAA discount is not there. ","Hello, Please advise",1,0,0,0,0,1,0
2,1,3052,2,I need to get back to Mt vernon early- [we have to catch an 8pm ferry],I need to get back to Mt vernon early- ,we have to catch an 8pm ferry,0,1,0,0,0,0,0
2,1,3082,2,is the $85 a one way fare? [I asked for round trip],is the $85 a one way fare? ,I asked for round trip,0,0,0,0,0,1,0
2,1,3039,2,[hello ]i wanted to ask if you have a coupon code I can use,i wanted to ask if you have a coupon code I can use,hello ,1,0,0,0,0,0,0
2,1,3034,2,Can you get us a better price.[Mr husband is narfe and I am aarp.we are seniors] Its for auto train nov.10th in roomette,Can you get us a better price. Its for auto train nov.10th in roomette,Mr husband is narfe and I am aarp.we are seniors,0,1,0,0,0,0,0
2,1,3037,2,"I want to travel on 20 Nov from NFK to WAS on 84 NE Regional, then take Aceila to Providence. [Possible?]","I want to travel on 20 Nov from NFK to WAS on 84 NE Regional, then take Aceila to Providence. ",Possible?,0,0,0,0,0,1,0
2,1,3099,2,If my train leaves at 8:09am when should we arrive? [I already have etickets],If my train leaves at 8:09am when should we arrive? ,I already have etickets,0,1,0,0,0,0,0
2,1,3042,2,"[Hopefully, you can help me. ]Trying to find a train from Pensacola Florida to Fort Myers Florida.",Trying to find a train from Pensacola Florida to Fort Myers Florida.,"Hopefully, you can help me. ",0,0,0,0,0,1,0
2,1,3076,2,we are travling to salina from la[ we want to buy a],we are travling to salina from la, we want to buy a,0,0,0,0,0,1,0
2,1,3041,2,Auto train from Wahington DC to San Diego traveling with motorcycle is it possibly[ g],Auto train from Wahington DC to San Diego traveling with motorcycle is it possibly, g,0,0,0,0,0,0,0
2,1,3047,2,My traveler had to be re-routed to a Bus due to a train drailment. [Now they are going to be 3 hours later on arrival tomorrow morning and it is ruining our whole plans and will cost me a lot of money],My traveler had to be re-routed to a Bus due to a train drailment. ,Now they are going to be 3 hours later on arrival tomorrow morning and it is ruining our whole plans and will cost me a lot of money,0,1,0,0,0,0,0
2,1,3077,2,I need help finding a bedroom suite for two seniors on the lower level but haven't seen the selection.[ c],I need help finding a bedroom suite for two seniors on the lower level but haven't seen the selection., c,0,0,0,0,0,1,0
2,1,3127,2,I am traveling out of new buffalo mi[ and will be gone for a week.] Is there parking for my car at that station?,I am traveling out of new buffalo mi Is there parking for my car at that station?, and will be gone for a week.,0,1,0,0,0,0,0
2,1,3145,2,[Hi! ]it will not let me put in departure and return dates,it will not let me put in departure and return dates,Hi! ,1,0,0,0,0,0,0
2,1,3134,2,Im trying to pay for this and it won't let me go to pay [- can you please help??],Im trying to pay for this and it won't let me go to pay ,- can you please help??,0,0,0,0,0,1,0
2,1,3121,2,"[Hi, ]I reset my password and it continues to tell me it is incorrect and won't let me log in",I reset my password and it continues to tell me it is incorrect and won't let me log in,"Hi, ",1,0,0,0,0,0,0
2,1,3141,2,[i just finished my ticket order and a meeting time was changed after this. ]I need to change my departure time on the return trip.,I need to change my departure time on the return trip.,i just finished my ticket order and a meeting time was changed after this. ,0,1,0,0,0,0,0
2,1,3106,2,"As a senior traveling to camarillo, what is the difference. In the [different ]price choices?","As a senior traveling to camarillo, what is the difference. In the price choices?",different ,0,0,0,0,0,1,0
2,1,3112,2,I'm having problems with the site accepting my city billing address[ -- I'm looking at my billing envelope and using the city listed -- how can I fix this?],I'm having problems with the site accepting my city billing address, -- I'm looking at my billing envelope and using the city listed -- how can I fix this?,0,1,0,0,0,1,0
2,1,3102,2,"I forgot my password and then changed it, but the website still will not log me in.[ Can you help?]","I forgot my password and then changed it, but the website still will not log me in.", Can you help?,0,0,0,0,0,1,0
2,1,3115,2,"I have entered Palm Springs as a departure point and keep getting an error message.[ It came up clearly after I clicked on ""find a station"". THX.]",I have entered Palm Springs as a departure point and keep getting an error message.," It came up clearly after I clicked on ""find a station"". THX.",0,0,0,0,1,1,0
2,1,3194,2,[Hi -----. ]My mail address for my Citibank debit card is in Sweden. I can not enter that address what should I do to complete my purchase?,My mail address for my Citibank debit card is in Sweden. I can not enter that address what should I do to complete my purchase?,Hi -----. ,1,0,0,0,0,0,0
2,1,3242,2,I need to get my son home from sonoma state university in rohnert park ca to west hills ca. but i can not find any train[ - can you give me suggestions],I need to get my son home from sonoma state university in rohnert park ca to west hills ca. but i can not find any train, - can you give me suggestions,0,0,0,0,0,1,0
2,1,3247,2,I have just reserved 2 business class seats [from Vancouver to Portland on the 27th July 2015.] Can I select the seats for my reservation?,I have just reserved 2 business class seats  Can I select the seats for my reservation?,from Vancouver to Portland on the 27th July 2015.,0,0,0,0,0,1,0
2,1,3232,2,i made a reservation and paid yesterday and now want to print out my receipt and ticket.[ i don't find it on the website?],i made a reservation and paid yesterday and now want to print out my receipt and ticket., i don't find it on the website?,0,0,0,0,0,1,0
2,1,3249,2,I already have a member # but can't log in. Did not receive email to reset my password.[ What do I do?],I already have a member # but can't log in. Did not receive email to reset my password., What do I do?,0,0,0,0,0,1,0
2,1,3263,2,how do i ghange a reservation? [I have the ticket no and email address],how do i ghange a reservation? ,I have the ticket no and email address,0,1,0,0,0,0,0
2,1,3233,2,[I have never travelled by train. ]I would like to go from Essex Junction Vt to Orlando Florida on a sleeper.[ Can you help],I would like to go from Essex Junction Vt to Orlando Florida on a sleeper.,I have never travelled by train.  Can you help,0,1,0,0,0,1,0
2,1,3268,2,"[hi!] i've reset my password twice, and the system still won't let me log in. [Help!]"," i've reset my password twice, and the system still won't let me log in. ",hi!Help!,1,0,0,0,0,1,0
2,1,3271,2,ia there a senior discount for my return trip fro NYC to Paoli [I did see a senior discount for my trip to NYC but not returning in the eve of Nov 18],ia there a senior discount for my return trip fro NYC to Paoli ,I did see a senior discount for my trip to NYC but not returning in the eve of Nov 18,0,1,0,0,0,0,0
2,1,3336,2,I'm booking trip from EVT to PDX 11/22/15. [On the schedule there is],I'm booking trip from EVT to PDX 11/22/15. ,On the schedule there is,0,0,0,0,0,1,0
2,1,3297,2,"I need to depart from Charlotte, NC and do not find an cname- stop listed.[ Why not?]","I need to depart from Charlotte, NC and do not find an cname- stop listed.", Why not?,0,0,0,0,0,1,0
2,1,3276,2,[My name is ---------- ---------. I have used cname- on many occasions but ]am disappointed about their new rules about tickets purchased and cancellation[s. I purchased an cname- ticvket to travel ]to,am disappointed about their new rules about tickets purchased and cancellationto,My name is ---------- ---------. I have used cname- on many occasions but s. I purchased an cname- ticvket to travel ,1,1,0,0,0,0,0
2,1,3324,2,I sent in a reuest[ almost 3 weeks ago] for sponsorship for a train ride [from Garden City Ks to Albureque NM.] I would like to know the statis on it,I sent in a reuest for sponsorship for a train ride  I would like to know the statis on it, almost 3 weeks agofrom Garden City Ks to Albureque NM.,0,1,0,0,0,0,0
2,1,3307,2,[I arrive in San Antonio Tx at 12:05 am and will depart San Antonio at 7 am. ]Are there hotels/motels near the train station in San Antonio?,Are there hotels/motels near the train station in San Antonio?,I arrive in San Antonio Tx at 12:05 am and will depart San Antonio at 7 am. ,0,1,0,0,0,0,0
2,1,3322,2,"[I am traveling from San Antonio to Tucson on Sunday, 11/22. Reservation #######. ]Is our roomette on the upper floor of the train?",Is our roomette on the upper floor of the train?,"I am traveling from San Antonio to Tucson on Sunday, 11/22. Reservation #######. ",0,1,0,0,0,0,0
2,1,3291,2,"I need to pay for my mom's tickets, [she has a reservation, how do I do that?]","I need to pay for my mom's tickets, ","she has a reservation, how do I do that?",0,0,0,0,0,1,0
2,1,3348,2,I am unable to add return date to cart. [I receive an error],I am unable to add return date to cart. ,I receive an error,0,1,0,0,0,0,0
2,1,3385,2,"My son has a ticket [on Wednesday the 25th on the west shore express from Boston to Albany , ny. ]Can he change it for Tuesday the 24th for the same train with no additional charges",My son has a ticket Can he change it for Tuesday the 24th for the same train with no additional charges,"on Wednesday the 25th on the west shore express from Boston to Albany , ny. ",0,1,0,0,0,0,0
2,1,3396,2,I asked to reset my password but didn't get an email. [Please help me],I asked to reset my password but didn't get an email. ,Please help me,0,0,0,0,0,1,0
2,1,3358,2,[I'm traveling from chicago to columbus ohiio..] what is the closest train station in columbus oh, what is the closest train station in columbus oh,I'm traveling from chicago to columbus ohiio..,0,1,0,0,0,0,0
2,1,3394,2,"when is the first bus or train out of Champaign-Urbana IL to Springfield IL on November 19, 2015?[dLn-]","when is the first bus or train out of Champaign-Urbana IL to Springfield IL on November 19, 2015?",dLn-,0,0,0,0,0,1,0
2,1,3345,2,"[Hi -----,] Do you know what #s I use off of my AAA card?", Do you know what #s I use off of my AAA card?,"Hi -----,",1,0,0,0,0,0,0
2,1,3386,2,I accidentally purchased a 2nd ticket [for the same day to New York City.] Can I cancel one of them,I accidentally purchased a 2nd ticket  Can I cancel one of them,for the same day to New York City.,0,1,0,0,0,0,0
2,1,3387,2,"[Hi. I need to find a train from Jefferson City MO 65109 to Providence RI around 12/21/15 and returning around 12/27/15, but ]the site says no train service matching my request. [Can you give me alter]",the site says no train service matching my request. ,"Hi. I need to find a train from Jefferson City MO 65109 to Providence RI around 12/21/15 and returning around 12/27/15, but Can you give me alter",0,1,0,0,0,0,0
2,1,3356,2,I have a [refund in the form of a ]transportation certificate. How do I apply it to a purchase?,I have a transportation certificate. How do I apply it to a purchase?,refund in the form of a ,0,1,0,0,0,0,0
2,1,3364,2,[Have reservation # ######## Wanting to pay for tickets online by visa credit card.] Cannot find how to enter reservation number on website., Cannot find how to enter reservation number on website.,Have reservation # ######## Wanting to pay for tickets online by visa credit card.,0,1,0,0,0,0,0
2,1,3373,2,"I bought a ticket [from Washington Dc to Chicago departing at 4:05 pm at 03th January 2016, ]Im not gonna do this trip anymore",I bought a ticket Im not gonna do this trip anymore,"from Washington Dc to Chicago departing at 4:05 pm at 03th January 2016, ",0,1,0,0,0,0,0
2,1,3366,2,"Trying to get my son home [for the holidays,] he's in Whittier NC and I'm in Baton Rouge LA. [Any suggestions?]",Trying to get my son home  he's in Whittier NC and I'm in Baton Rouge LA. ,"for the holidays,Any suggestions?",0,1,0,0,0,1,0
2,1,3369,2,This says the eTicket was attached with my receipt but I didn't receive either one. [What should I do?],This says the eTicket was attached with my receipt but I didn't receive either one. ,What should I do?,0,0,0,0,0,1,0
2,1,3360,2,[my aunt is coming to md but ]scheduled her ticket for Baltimore Penn station instead of BWI Airport station. How can I get this changed,scheduled her ticket for Baltimore Penn station instead of BWI Airport station. How can I get this changed,my aunt is coming to md but ,0,1,0,0,0,0,0
2,1,3340,2,I am trying to find a train to take from Fullerton CA to Sorrento Valley San Diego.[ Its telling me the earliest train is at 5:40 pm...]I need a morning ride,I am trying to find a train to take from Fullerton CA to Sorrento Valley San Diego.I need a morning ride, Its telling me the earliest train is at 5:40 pm...,0,0,0,0,0,1,0
2,1,3357,2,[me and my class are doing a thing about percy jackson ]how long does it take to get to los angelis from new york in ten days [but i cant take a airlane],how long does it take to get to los angelis from new york in ten days ,me and my class are doing a thing about percy jackson but i cant take a airlane,0,1,0,0,0,0,0
2,1,3397,2,"I just reset my password and got a reset confirmation e-mail, but I get a ""We're sorry, your login information is not valid."" error message [when I try to log in.]","I just reset my password and got a reset confirmation e-mail, but I get a ""We're sorry, your login information is not valid."" error message ",when I try to log in.,0,1,0,0,0,0,0
2,1,3398,2,"may a ticket be purchased at one train sation for departure from another station. [purchase -GRO, depart-BNC]",may a ticket be purchased at one train sation for departure from another station. ,"purchase -GRO, depart-BNC",0,1,0,0,0,0,0
2,1,3407,2,"[hi, ]we need to leave Chatsworth at 6 am to be in Irvine 8 am",we need to leave Chatsworth at 6 am to be in Irvine 8 am,"hi, ",1,0,0,0,0,0,0
2,1,3411,2,Does cname- run on the Metra lines. [I'm taking the train from summit going to Springfield.],Does cname- run on the Metra lines. ,I'm taking the train from summit going to Springfield.,0,1,0,0,0,0,0
2,1,3427,2,"[Hi,] is it possible for me to cancel part of my trip?", is it possible for me to cancel part of my trip?,"Hi,",1,0,0,0,0,0,0
2,1,3456,2,"[i made a reservation for a trip from Raleigh to Charlotte for Nov. 21, but now I would like to take a later train. ]Can I transfer my reservation",Can I transfer my reservation,"i made a reservation for a trip from Raleigh to Charlotte for Nov. 21, but now I would like to take a later train. ",0,1,0,0,0,0,0
2,1,3421,2,"[I'm traveling in train from Winter Park to Tampa, and then from Tampa to Sarasota in bus. ]I was wondering where in Sarasota does that bus leave me?",I was wondering where in Sarasota does that bus leave me?,"I'm traveling in train from Winter Park to Tampa, and then from Tampa to Sarasota in bus. ",0,1,0,0,0,0,0
2,1,3430,2,"I'm trying to find a train station leaving from Orange, CA. I cannot find the train station. [My father says there is on off of Chapman]","I'm trying to find a train station leaving from Orange, CA. I cannot find the train station. ",My father says there is on off of Chapman,0,1,0,0,0,0,0
2,1,3409,2,[Hello ]I just want to check to see if I was given the senior discount rate on my recent ticket purchase,I just want to check to see if I was given the senior discount rate on my recent ticket purchase,Hello ,1,0,0,0,0,0,0
2,1,3423,2,[I am booking roundtrip 12/17 through 12/20. ]When I am choosing my ticket for my return it takes me to 12/21 and not 12/20.,When I am choosing my ticket for my return it takes me to 12/21 and not 12/20.,I am booking roundtrip 12/17 through 12/20. ,0,0,0,0,0,1,0
2,1,3436,2,"How I can't have a tickets for a ride for Santa Claus in December is for children's have from Burke to manassas , manassas to Burke ,[ please]","How I can't have a tickets for a ride for Santa Claus in December is for children's have from Burke to manassas , manassas to Burke ,", please,0,0,0,0,0,1,0
2,1,3406,2,[Booking for Federal travel. ]Do I need to pay now or can I just make a reservation an dpay later?,Do I need to pay now or can I just make a reservation an dpay later?,Booking for Federal travel. ,0,1,0,0,0,0,0
2,1,3412,2,"[Hi ]I have a question regarding the ""checked Baggage"". I want to travel from the New York Penn Station to Brattleboro, VT with two big bags (23 kg each). [However I have found that Brattleboro Station d]","I have a question regarding the ""checked Baggage"". I want to travel from the New York Penn Station to Brattleboro, VT with two big bags (23 kg each). ",Hi However I have found that Brattleboro Station d,1,0,0,0,0,1,0
2,1,3439,2,"[Hi -----, I think I left something on a train last week, ]does cname- have a lost and found?",does cname- have a lost and found?,"Hi -----, I think I left something on a train last week, ",1,1,0,0,0,0,0
2,1,3471,2,"[Hi Juie, ]we are trying to book a seat on the train for our son who wants to travel on 11-24-15 from Solana Beach CA to either Burbank Airport or Union Station [but there seams to include a bus ride to]",we are trying to book a seat on the train for our son who wants to travel on 11-24-15 from Solana Beach CA to either Burbank Airport or Union Station ,"Hi Juie, but there seams to include a bus ride to",1,1,0,0,0,0,0
2,1,3492,2,i would like to speak to an agent.[ ]Can you give me a phone #,i would like to speak to an agent.Can you give me a phone #, ,0,0,0,0,0,1,0
2,1,3473,2,"[Hi -----, ]I'm trying to book a roundtrip from EL MI to Chicago. [I'm good with the outgoing train, but ]confused on the returning train. [It's showing me a choice of the 350 Wolverine in my preferred t]",I'm trying to book a roundtrip from EL MI to Chicago. confused on the returning train. ,"Hi -----, I'm good with the outgoing train, but It's showing me a choice of the 350 Wolverine in my preferred t",1,1,0,0,0,0,0
2,1,3494,2,[hi] i need to cancel reservations i made for [------- ------ b]ut i sont have reservation numbe[r my travel days are tue nov 24 from flagstaff az], i need to cancel reservations i made for ut i sont have reservation numbe,hi------- ------ br my travel days are tue nov 24 from flagstaff az,1,1,0,0,0,0,0
2,1,3514,2,I'm trying to make a reservation [and ]the website won't allow me to ask for senior rates.,I'm trying to make a reservation the website won't allow me to ask for senior rates.,and ,0,0,0,0,0,1,0
2,1,3463,2,"[Hi, ]I looked up the schedule from San Diego to Irvine the first time about one hour ago for 11/24/15 and it showed a train departing San Diego at 12:00 noon. [Now I looked it up again and it shows the]",I looked up the schedule from San Diego to Irvine the first time about one hour ago for 11/24/15 and it showed a train departing San Diego at 12:00 noon. ,"Hi, Now I looked it up again and it shows the",1,1,0,0,0,0,0
2,1,3487,2,[we have a reservation on the 12/18/15 for 3 adults reservation number ###### ]one of our party is now travelling on the 12/19/15 is it possible to transfer one adult ticket to that day,one of our party is now travelling on the 12/19/15 is it possible to transfer one adult ticket to that day,we have a reservation on the 12/18/15 for 3 adults reservation number ###### ,0,0,0,0,0,1,0
2,1,3511,2,"[I am seeing my departure, ]how do I see my return train and book it?",how do I see my return train and book it?,"I am seeing my departure, ",0,0,0,0,0,1,0
2,1,3519,2,"[Hi ]I am looking for a train that will go from Pueblo Co to Garden city, ks and I am not understanding the routes and times [on the website]","I am looking for a train that will go from Pueblo Co to Garden city, ks and I am not understanding the routes and times ",Hi on the website,1,1,0,0,0,0,0
2,1,3533,2,"do you have a phone number, for customer service[ questions, regarding a future planned trip, from jacksonville, florida to milwaukee, wisconsin]","do you have a phone number, for customer service"," questions, regarding a future planned trip, from jacksonville, florida to milwaukee, wisconsin",0,1,0,0,0,0,0
2,1,3535,2,"[having trouble with my card, ]what number can i order tickets on the phone",what number can i order tickets on the phone,"having trouble with my card, ",0,0,0,0,0,1,0
2,1,3537,2,I can't get my password to log in. [It never comes into my inbox. I've checked the spam filter.],I can't get my password to log in. ,It never comes into my inbox. I've checked the spam filter.,0,1,0,0,0,0,0
2,1,3549,2,i need to make a reservation but im not paying for it now .[ online will not allow that ]do i have to call,i need to make a reservation but im not paying for it now .do i have to call, online will not allow that ,0,1,0,0,0,0,0
2,1,3561,2,[Ok ]this is a first time purchase of a train ticket and i ned help to see if Im doing it right,this is a first time purchase of a train ticket and i ned help to see if Im doing it right,Ok ,0,0,0,0,0,1,0
2,1,3563,2,I need to cancel cancel Reservation [Number ######. ]Can I get a refund or a credit?,I need to cancel cancel Reservation Can I get a refund or a credit?,Number ######. ,0,1,0,0,0,0,0
2,1,3559,2,"[I made a reservation last night to go from Emeryville to Reno on Feb 5, 2016.] I tried to pay with my credit card but the message on my other computer says to wait ""while your bank authenticates this"""," I tried to pay with my credit card but the message on my other computer says to wait ""while your bank authenticates this""","I made a reservation last night to go from Emeryville to Reno on Feb 5, 2016.",0,0,0,0,0,1,0
2,1,3526,2,[Our son is graduating from college and loves trains.] Is it possible to buy a gift certificate for cname- to anywhere for him?, Is it possible to buy a gift certificate for cname- to anywhere for him?,Our son is graduating from college and loves trains.,0,1,0,0,0,0,0
2,1,3523,2,I need a receipt from an Octber 2015 reservation. how can I obtain?[ I have the reservation number.],I need a receipt from an Octber 2015 reservation. how can I obtain?, I have the reservation number.,0,0,0,0,0,1,0
2,1,3521,2,I did not use my tickets [on Saturday for my return trip.] May I get a refund?,I did not use my tickets  May I get a refund?,on Saturday for my return trip.,0,1,0,0,0,0,0
2,1,3555,2,can you determine if a roomette is on upper or lower level? [Booked into room ### on car #### for train ## tomorrow],can you determine if a roomette is on upper or lower level? ,Booked into room ### on car #### for train ## tomorrow,0,0,0,0,0,1,0
2,1,3572,2,[Hi] I'm traveling tomorrow and I was wondering how many bags I could bring without added costs, I'm traveling tomorrow and I was wondering how many bags I could bring without added costs,Hi,1,0,0,0,0,0,0
2,1,3543,2,[Hi! ]I am traveling Coach on Wednesday. Can I upgrade to a,I am traveling Coach on Wednesday. Can I upgrade to a,Hi! ,1,0,0,0,0,0,0
2,1,3548,2,"I keep getting a spurious error message ID 108A [saying ""cannot find train service matching your request"", which of course is not true, I travel this route routinely.] What is the problem?",I keep getting a spurious error message ID 108A  What is the problem?,"saying ""cannot find train service matching your request"", which of course is not true, I travel this route routinely.",0,1,0,0,0,0,0
2,1,3527,2,I purchased tickets through my travel agent and would like to receive a print out of the ticket. [Can I do that through you?],I purchased tickets through my travel agent and would like to receive a print out of the ticket. ,Can I do that through you?,0,0,0,0,0,1,0
2,1,3576,2,Are prices listed for roomettes for the room (1 or 2 people) or per person [(i.e. 2 people in a roomette is double the listed price)?],Are prices listed for roomettes for the room (1 or 2 people) or per person ,(i.e. 2 people in a roomette is double the listed price)?,0,0,0,0,0,1,0
2,1,3588,2,[I am 22 and ]if my brother doesn't have an identification card can he show his birth certificate to get on train?,if my brother doesn't have an identification card can he show his birth certificate to get on train?,I am 22 and ,0,1,0,0,0,0,0
2,1,3596,2,i booked a ticket for a certain location but am now boarding at a different station closer to my destination [is that ok?],i booked a ticket for a certain location but am now boarding at a different station closer to my destination ,is that ok?,0,0,0,0,0,1,0
2,1,3597,2,I can't get [into my email to ]get my ticket. Can the ticket office print one for me?,I can't get get my ticket. Can the ticket office print one for me?,into my email to ,0,1,0,0,0,0,0
2,1,3625,2,[could not print my] e-ticket----can i print it out at the station?, e-ticket----can i print it out at the station?,could not print my,0,1,0,0,0,0,0
2,1,3619,2,[My plane lands on Fri. Dec. 11 at EWR airport at 4:50 PM ET. ]I need to get to BAL PENN and am looking at the 2119 Acela Express departing NWK at 6:15 PM ET.,I need to get to BAL PENN and am looking at the 2119 Acela Express departing NWK at 6:15 PM ET.,My plane lands on Fri. Dec. 11 at EWR airport at 4:50 PM ET. ,0,1,0,0,0,0,0
2,1,3603,2,"am wanting a ticket from Spokane, WA to Jefferson City, Mo. Keep getting an error message. [Problem finding service]","am wanting a ticket from Spokane, WA to Jefferson City, Mo. Keep getting an error message. ",Problem finding service,0,0,0,0,0,1,0
2,1,3591,2,"I have a ticket for the 7:30 train leaving Glendale, Ca. to Solana Beach. I don't know if I can make it [as I am caught in traffic on the 5 freeway. I have a business class ticket and would like to cat]","I have a ticket for the 7:30 train leaving Glendale, Ca. to Solana Beach. I don't know if I can make it ",as I am caught in traffic on the 5 freeway. I have a business class ticket and would like to cat,0,1,0,0,0,0,0
2,1,3602,2,"[I need to get to East Lansing, MI From Chicago, IL] Is it possible to buy a ticket at Union Station? [I don't have a credit card to buy it on your site]", Is it possible to buy a ticket at Union Station? ,"I need to get to East Lansing, MI From Chicago, ILI don't have a credit card to buy it on your site",0,1,0,0,0,0,0
2,1,3618,2,need a train into grand central- I am sating [at a hotel ]in Peral River NY - what is my best and closest station?,need a train into grand central- I am sating in Peral River NY - what is my best and closest station?,at a hotel ,0,1,0,0,0,0,0
2,1,3612,2,i just purchest a ticket and dont know if it went through [i lost the page],i just purchest a ticket and dont know if it went through ,i lost the page,0,1,0,0,0,0,0
2,1,3594,2,"looking for the pricing ,hopefully some discounts from phoenix to charelston ,s.c. [around the]","looking for the pricing ,hopefully some discounts from phoenix to charelston ,s.c. ",around the,0,0,0,0,0,1,0
2,1,3582,2,I reisde in ------------------------------------- and i would like to go to penn staion at newark new jersey [is ther a route on this destination],I reisde in ------------------------------------- and i would like to go to penn staion at newark new jersey ,is ther a route on this destination,0,0,0,0,0,1,0
2,1,3630,2,[I am a current police officer traveling within colorado and was ]wondering if its ok to travel with my handgun on my person concealled,wondering if its ok to travel with my handgun on my person concealled,I am a current police officer traveling within colorado and was ,0,1,0,0,0,0,0
2,1,3643,2,"[Hi, ]if I cancel my reservation for Monday 11/30 will I still get a refund/e-voucher?",if I cancel my reservation for Monday 11/30 will I still get a refund/e-voucher?,"Hi, ",1,0,0,0,0,0,0
2,1,3649,2,I want to purchase tickets with cash. How can I do this? [I do not have a credit card that works online],I want to purchase tickets with cash. How can I do this? ,I do not have a credit card that works online,0,1,0,0,0,0,0
2,1,3679,2,I made a change to my reservation but haven't received confirmation email or eticket. [Been at least 15 minutes. Can you help?],I made a change to my reservation but haven't received confirmation email or eticket. ,Been at least 15 minutes. Can you help?,0,1,0,0,0,1,0
2,1,3623,2,"[Hi, ]im trying to get some info on traveling from New orleans to Flagstaff AZ on cname-!",im trying to get some info on traveling from New orleans to Flagstaff AZ on cname-!,"Hi, ",1,0,0,0,0,0,0
2,1,3669,2,"I'm interested in travelling from the Harrisburg, PA area to New York City, Penn Station. [What choices do I have?]","I'm interested in travelling from the Harrisburg, PA area to New York City, Penn Station. ",What choices do I have?,0,0,0,0,0,1,0
2,1,3665,2,I NEED TO GO TO FLA WITH MY CAR MYSELF & FRIEND I FOUND A TRIP FROM NEWARK AIRPORT TO HOLLYWOOD FLA [TRIP IS LESS THAN 1 HOUR FOR 300. TO 600 DOLLARS AM I LOOKING IN THE RIGHT PLACE TRAIN SILVER MET],I NEED TO GO TO FLA WITH MY CAR MYSELF & FRIEND I FOUND A TRIP FROM NEWARK AIRPORT TO HOLLYWOOD FLA ,TRIP IS LESS THAN 1 HOUR FOR 300. TO 600 DOLLARS AM I LOOKING IN THE RIGHT PLACE TRAIN SILVER MET,0,1,0,0,0,1,0
2,1,3691,2,I made reservations [for three tickets that I cannot look up. ]How do I find the reservations,I made reservations How do I find the reservations,for three tickets that I cannot look up. ,0,1,0,0,0,0,0
2,1,3690,2,[I have ordered my ticket online for a trip leaving tomorrow. ]How soon do I have to pick up the tickets?,How soon do I have to pick up the tickets?,I have ordered my ticket online for a trip leaving tomorrow. ,0,1,0,0,0,0,0
2,1,3683,2,Im trying to get my son and his family from Northern Vt to Minnesota.[ Is that possible?],Im trying to get my son and his family from Northern Vt to Minnesota., Is that possible?,0,0,0,0,0,1,0
2,1,3651,2,i have not gotten an email confirmation [what do i need to do],i have not gotten an email confirmation ,what do i need to do,0,0,0,0,0,1,0
2,1,3737,2,I have tried to change my password 3 times and my account still will not open. [What is the problem],I have tried to change my password 3 times and my account still will not open. ,What is the problem,0,0,0,0,0,1,0
2,1,3713,2,"[HI,] I would like to buy our 5 cars on February 9th 2016 from PDX Union Station to Seattle", I would like to buy our 5 cars on February 9th 2016 from PDX Union Station to Seattle,"HI,",1,0,0,0,0,0,0
2,1,3678,2,[I am moving across country.] Can I send my pets on cname-?, Can I send my pets on cname-?,I am moving across country.,0,1,0,0,0,0,0
2,1,3718,2,[I'm trying to understand the discounts. ]To get a great discount for my ticket. I'm traveling from Portland Oregon to Seattle.,To get a great discount for my ticket. I'm traveling from Portland Oregon to Seattle.,I'm trying to understand the discounts. ,0,0,0,0,0,1,0
2,1,3728,2,"[Hi - ]Traveling from St. Louis MO to New Orleans,LA on Tuesday, Dec. 22","Traveling from St. Louis MO to New Orleans,LA on Tuesday, Dec. 22",Hi - ,1,0,0,0,0,0,0
2,1,3660,2,[----- ]how do I create a round trip ticket by paying partial cash and rewards points?,how do I create a round trip ticket by paying partial cash and rewards points?,----- ,0,0,0,0,0,1,0
2,1,3725,2,My daughter is in train 91 from tampa to del Ray florida she's texting me saying train has been going only 2 mph for an hour now. What is the problem so I can let her know. [No one has informed the pas],My daughter is in train 91 from tampa to del Ray florida she's texting me saying train has been going only 2 mph for an hour now. What is the problem so I can let her know. ,No one has informed the pas,0,0,0,0,0,1,0
2,1,3699,2,"[Hi, ]I was booking a roundtrip from NCR to NYP. [I walked away from my computer for about an hour and] all of the afternoon return trips from NYP to NCR on Sunday 12/6 disappeared from the options.",I was booking a roundtrip from NCR to NYP.  all of the afternoon return trips from NYP to NCR on Sunday 12/6 disappeared from the options.,"Hi, I walked away from my computer for about an hour and",1,1,0,0,0,0,0
2,1,3738,2,[I didn't realize a AAA discount might be available; ]can you please let me know if there might be a discount on the fares noted in my itinerary?,can you please let me know if there might be a discount on the fares noted in my itinerary?,I didn't realize a AAA discount might be available; ,0,1,0,0,0,0,0
2,1,3721,2,[hello! ]Does a flexible ticket mean I can change my train the day of?,Does a flexible ticket mean I can change my train the day of?,hello! ,1,0,0,0,0,0,0
2,1,3715,2,"My daughter wants to relocate from the Bronx to Florida. [Does not drive.] How can we get her personal belongs, to florida so that she can fly to florida","My daughter wants to relocate from the Bronx to Florida.  How can we get her personal belongs, to florida so that she can fly to florida",Does not drive.,0,1,0,0,0,0,0
2,1,3343,2,[hi ]i just purchased tickets but my order is not fully processed. [the following is a screen print. ]what should i do next.[ I've been waiting for at least 7 minutes:],i just purchased tickets but my order is not fully processed. what should i do next.,hi the following is a screen print.  I've been waiting for at least 7 minutes:,1,1,0,0,0,0,0
2,1,2780,2,"[Hi ----- i have a ticket to travel from Phila to Washington today] i want to change my ticket , is it possible?"," i want to change my ticket , is it possible?",Hi ----- i have a ticket to travel from Phila to Washington today,1,1,0,0,0,0,0
2,1,3088,2,"[Hi, ]when is the cheapest time to travel from southern california to bend, oregon?","when is the cheapest time to travel from southern california to bend, oregon?","Hi, ",1,0,0,0,0,0,0
2,1,3147,2,"[Hi,]I would like to know if your perris station is open yet?..in calif",I would like to know if your perris station is open yet?..in calif,"Hi,",1,0,0,0,0,0,0
2,1,3101,2,"I am suppose to pick up a person at the Westwood, MA station but need an address [for my GPS.] Can you give me the address? [Couldn't find it on the Internet. Thanks. ---- ------]","I am suppose to pick up a person at the Westwood, MA station but need an address  Can you give me the address? ",for my GPS.Couldn't find it on the Internet. Thanks. ---- ------,0,1,0,0,1,0,0
2,1,3143,2,[Hello- I took two train rides in one day last weekend and had long delays on both trains. ]Is there someone that I can email with a complaint?,Is there someone that I can email with a complaint?,Hello- I took two train rides in one day last weekend and had long delays on both trains. ,1,1,0,0,0,0,0
2,1,3692,2,"[Hi,] I'm wondering why there is no Vermonter train running from the last weekend in December to the first weekend in January?", I'm wondering why there is no Vermonter train running from the last weekend in December to the first weekend in January?,"Hi,",1,0,0,0,0,0,0
2,1,3497,2,Does cname- allow animals to travel or is there a cargo area for them? [Want to take my black lab with us on a trip.],Does cname- allow animals to travel or is there a cargo area for them? ,Want to take my black lab with us on a trip.,0,1,0,0,0,0,0
2,1,3554,2,[My mother is traveling on cname- tomorrow leaving from greenwood Mississippi. If ]she does not have access to a printer to print her ticket what are her options.,she does not have access to a printer to print her ticket what are her options.,My mother is traveling on cname- tomorrow leaving from greenwood Mississippi. If ,0,1,0,0,0,0,0
2,1,3368,2,I'm having trouble logging in. [It keeps saying my email and password is incorrect even though I just reset my password],I'm having trouble logging in. ,It keeps saying my email and password is incorrect even though I just reset my password,0,1,0,0,0,0,0
2,1,3355,2,I need to change a reservation [that was for Friday morning to Thursday afternoon but I am not the traveler I am his assistant and I do not have the reservation number],I need to change a reservation ,that was for Friday morning to Thursday afternoon but I am not the traveler I am his assistant and I do not have the reservation number,0,1,0,0,0,0,0
2,1,3327,2,"[HI -----, ]WE NEED TO CANCEL OUR DEC 23 TRIP. MY RES # IS ######.[ ]CAN YOU HELP?",WE NEED TO CANCEL OUR DEC 23 TRIP. MY RES # IS ######.CAN YOU HELP?,"HI -----,  ",1,0,0,0,0,0,0
2,1,3319,2,"[Hi, ]I am riding on the NE Regional for Christmas and I need to take my dog with me",I am riding on the NE Regional for Christmas and I need to take my dog with me,"Hi, ",1,0,0,0,0,0,0
2,1,3280,2,"We are wanting to take a Girl Scout troop on a day trip from New Iberia, LA to Lafayette, LA on January 16 or 17. [Can you help me plan this]?","We are wanting to take a Girl Scout troop on a day trip from New Iberia, LA to Lafayette, LA on January 16 or 17. ?",Can you help me plan this,0,0,0,0,0,1,0
2,1,2766,2,"i get an error message telling me to correct station or city name. [dourest specify from or to. Nor does it identify which ""found more then one station]",i get an error message telling me to correct station or city name. ,"dourest specify from or to. Nor does it identify which ""found more then one station",0,0,0,0,0,1,0
2,1,3258,2,[Sorry for the inconvenience. Currently ]there is a system issue preventing your request from being processed. (Error ID: 503S),there is a system issue preventing your request from being processed. (Error ID: 503S),Sorry for the inconvenience. Currently ,0,0,0,0,0,1,0
2,1,3168,2,"[Hello-]I just purchased 2 tickets, for myself and my daughter, however I noticed both tickets are under my name..how can I correct this?","I just purchased 2 tickets, for myself and my daughter, however I noticed both tickets are under my name..how can I correct this?",Hello-,1,0,0,0,0,0,0
2,1,3067,2,I believe I left my Verizon Mi-Fi in a black case on the Auto train when I traveled up from Florida on the 23rd of Oct. [I was in seat 1 & 2 of car 5211 and I arrived in Lorton on 10/24.],I believe I left my Verizon Mi-Fi in a black case on the Auto train when I traveled up from Florida on the 23rd of Oct. ,I was in seat 1 & 2 of car 5211 and I arrived in Lorton on 10/24.,0,0,0,0,0,1,0
2,1,3066,2,"[I am looking at a ticket from Grand Junction Colorado to Salt Lake City Utah, ]I need a rental car but the train doesn't get in till 11:00Pm will I be able to get a reantal car there that night",I need a rental car but the train doesn't get in till 11:00Pm will I be able to get a reantal car there that night,"I am looking at a ticket from Grand Junction Colorado to Salt Lake City Utah, ",0,1,0,0,0,0,0
2,1,2788,2,"[i'm confused about saver fares. I am a senior and an AAA member. ]I want to go from San Jose, Ca to San Luis Obispo, CA on Dec. 16 and return on Dec. 19. What do I select to get the lowest fare.","I want to go from San Jose, Ca to San Luis Obispo, CA on Dec. 16 and return on Dec. 19. What do I select to get the lowest fare.",i'm confused about saver fares. I am a senior and an AAA member. ,0,1,0,0,0,0,0
2,1,2781,2,"Problem Finding Service: Sorry, we cannot find service matching the departure and arrival stations/cities you provided. [Please modify either or both stations/cities and resubmit, or, for additional as]","Problem Finding Service: Sorry, we cannot find service matching the departure and arrival stations/cities you provided. ","Please modify either or both stations/cities and resubmit, or, for additional as",0,0,0,0,0,1,0
2,1,3000,2,[My name is ----- ---- ----] I have an evocher on file from aug 18th 2015 coule email me the vocher number [I can not the vocher its for $11.90 thank You], I have an evocher on file from aug 18th 2015 coule email me the vocher number ,My name is ----- ---- ----I can not the vocher its for $11.90 thank You,0,0,0,0,1,1,0
2,1,2793,2,[Hi -----. ]I am attempting to change the email address connected to my cname- account. It will not allow me to save this information in my profile.[ Please assist and thank you!],I am attempting to change the email address connected to my cname- account. It will not allow me to save this information in my profile.,Hi -----.  Please assist and thank you!,1,0,0,0,1,0,0
2,1,3590,2,"[hi, ]may i cancel my trip on NOV 29, 6.58 PM ?","may i cancel my trip on NOV 29, 6.58 PM ?","hi, ",1,0,0,0,0,0,0
2,1,2976,2,we are looking for a tainstraight from reno to bend oregon.....no changing trains..[r],we are looking for a tainstraight from reno to bend oregon.....no changing trains..,r,0,0,0,0,0,1,0
2,1,2969,2,[everything entered for booking and] where do I go next to complete the transaction., where do I go next to complete the transaction.,everything entered for booking and,0,0,0,0,0,1,0
2,1,2759,2,"If I purchase a rail pass and want to upgrade a segement to business class or roomette, what would be the additional cost?[ Thanks,]","If I purchase a rail pass and want to upgrade a segement to business class or roomette, what would be the additional cost?"," Thanks,",0,0,0,0,1,0,0
2,1,2807,2,"[Good morning -----, ]I would like to know if cname- goes to Washington DC",I would like to know if cname- goes to Washington DC,"Good morning -----, ",1,0,0,0,0,0,0
2,1,2829,2,"[Hi -----, ]I'm looking for a train out of Chatsworth on Tuesday the 10th",I'm looking for a train out of Chatsworth on Tuesday the 10th,"Hi -----, ",1,0,0,0,0,0,0
2,1,2884,2,want to cancel my trip from MRB to BWI but there is a problem in your system. [What can I do?],want to cancel my trip from MRB to BWI but there is a problem in your system. ,What can I do?,0,0,0,0,0,1,0
2,1,2877,2,there are 2 trains listed for my trip. how do I know which one to book? [they both have the same times],there are 2 trains listed for my trip. how do I know which one to book? ,they both have the same times,0,1,0,0,0,0,0
2,1,2784,2,"[Not seeing $95 fare showing - ]do you know what dates are left from Tampa, FL to Alexandria, VA?","do you know what dates are left from Tampa, FL to Alexandria, VA?",Not seeing $95 fare showing - ,0,1,0,0,0,0,0
2,1,2824,2,[hi why ]why is it that I am unable to input a departing dare,why is it that I am unable to input a departing dare,hi why ,1,0,0,0,0,1,0
2,1,2939,2,I just tried to use my credit card and there was some problem. I called the bank and they said they didn't put a stop on this. [I have only one credit card and ]I need to charge this ticket. What do I,I just tried to use my credit card and there was some problem. I called the bank and they said they didn't put a stop on this. I need to charge this ticket. What do I,I have only one credit card and ,0,1,0,0,0,0,0
2,1,2996,2,[Hi ---- ]Can a ticket be reserved online but pay cash at station with agent?,Can a ticket be reserved online but pay cash at station with agent?,Hi ---- ,1,0,0,0,0,0,0
2,1,3049,2,"I set up my password for this: ########## and it won't take it. What is wrong with that one? [I've tried other ones too, and they won't work. Thank you.]",I set up my password for this: ########## and it won't take it. What is wrong with that one? ,"I've tried other ones too, and they won't work. Thank you.",0,1,0,0,1,0,0
2,1,2833,2,[Hi...]I am having problems cancelling a reservation. problem with CC expiration date.,I am having problems cancelling a reservation. problem with CC expiration date.,Hi...,1,0,0,0,0,0,0
2,1,3610,2,"[Hi, I'm --------------.] I just bought a ticket for the 715 Albany NY to Poughkeepsie NY. I no longer need the train. [What options do I have?]", I just bought a ticket for the 715 Albany NY to Poughkeepsie NY. I no longer need the train. ,"Hi, I'm --------------.What options do I have?",1,0,0,0,0,1,0
2,1,3226,2,"[Hi -----...]I am hoping to take cname- from boston back bay BBY to Canaan CT[ but ]I don't know which cname- station stop is closest to Canaan, CT[....I would be leaving on a Monday]","I am hoping to take cname- from boston back bay BBY to Canaan CTI don't know which cname- station stop is closest to Canaan, CT",Hi -----... but ....I would be leaving on a Monday,1,0,0,0,0,1,0
2,1,3117,2,[cname- won't take my car to pay ]may I call a phone number with my info?,may I call a phone number with my info?,cname- won't take my car to pay ,0,1,0,0,0,0,0
2,1,3151,2,"[Hello, ]I made a booking for a customer through an online booking tool in our office and received an error message. [It said the reservation was received by you all at cname-, but not by our agency.]",I made a booking for a customer through an online booking tool in our office and received an error message. ,"Hello, It said the reservation was received by you all at cname-, but not by our agency.",1,0,0,0,0,1,0
2,1,3298,2,[I reserved a round trip ticket ####### but not received the pdf e-ticket over email yet. ]Could you please assist me to see what is wrong with the email connection? [Thanks.],Could you please assist me to see what is wrong with the email connection? ,I reserved a round trip ticket ####### but not received the pdf e-ticket over email yet. Thanks.,0,1,0,0,1,0,0
2,1,3033,2,"[hi im ------ ]im trying to get a train from menphis tn to new orleans LA leaving december 25, 2015 at night","im trying to get a train from menphis tn to new orleans LA leaving december 25, 2015 at night",hi im ------ ,1,0,0,0,0,0,0
2,1,3054,2,"I'm trying to make a reservation from WAS to SBY roundtrip for thursday, [11/12/2015 - 11/24/2015 for $227.00. ]I added to cart, but dont' know how to complete the transaction.","I'm trying to make a reservation from WAS to SBY roundtrip for thursday, I added to cart, but dont' know how to complete the transaction.",11/12/2015 - 11/24/2015 for $227.00. ,0,0,0,0,0,1,0
2,1,3248,2,"[-----, I love traveling cname-, but ]I just saw that cname- us permitting pets to travel and I don't want to travel with pets. [I love animals but I believe it is an awful imposition to be forced to trv]",I just saw that cname- us permitting pets to travel and I don't want to travel with pets. ,"-----, I love traveling cname-, but I love animals but I believe it is an awful imposition to be forced to trv",0,1,0,0,0,1,0
2,1,3053,2,[i am AT A HOTEL and using their computor. ]can i print the tickets here at their kiosk by clicking on the Quik Trac,can i print the tickets here at their kiosk by clicking on the Quik Trac,i am AT A HOTEL and using their computor. ,0,1,0,0,0,0,0
2,1,3219,2,"[Hi, ]My mom will be traveling on cname- next week, she has a grill tool set to bring[ as a gift], will she be allowed to bring it?","My mom will be traveling on cname- next week, she has a grill tool set to bring, will she be allowed to bring it?","Hi,  as a gift",1,1,0,0,0,0,0
2,1,3108,2,[Hi -----! ]I bought a train ticket this morning and I cannot seem to locate a confirmation email. Is there a way to see a confirmation email or notification?,I bought a train ticket this morning and I cannot seem to locate a confirmation email. Is there a way to see a confirmation email or notification?,Hi -----! ,1,0,0,0,0,0,0
2,1,3250,2,How can i make sure we have a Roomette reserved for our Southwest Chief Train trip in the last week of December this year? [LA to Dodge City. We are unable to pay for the ticket until around 12/11/1],How can i make sure we have a Roomette reserved for our Southwest Chief Train trip in the last week of December this year? ,LA to Dodge City. We are unable to pay for the ticket until around 12/11/1,0,1,0,0,0,0,0
2,1,3275,2,"[Hi -----, ]I purchased a RT ticket on regional express but want to upgrade to the Acela on way [can I do that]",I purchased a RT ticket on regional express but want to upgrade to the Acela on way ,"Hi -----, can I do that",1,0,0,0,0,1,0
2,1,3300,2,[Hi ]I'm scheduled to leave at 7:24 a.m. tomorrow from ORC but don't have tickets can I pick them up there?,I'm scheduled to leave at 7:24 a.m. tomorrow from ORC but don't have tickets can I pick them up there?,Hi ,1,0,0,0,0,0,0
2,1,3074,2,"I didn't receive the emailed ticket for my trip on 12/9, from Emeryville, CA to Boston, MA, [reservation confirmation no ######. Could you please email it again to --------------------. Thank you.]","I didn't receive the emailed ticket for my trip on 12/9, from Emeryville, CA to Boston, MA, ",reservation confirmation no ######. Could you please email it again to --------------------. Thank you.,0,0,0,0,1,1,0
2,1,2942,2,[I have a driver getting on the empire builder right now. We paid for a sleeper room. We bought the insurance. ]He wasn't able to make the train yesterday he was just charged $280,He wasn't able to make the train yesterday he was just charged $280,I have a driver getting on the empire builder right now. We paid for a sleeper room. We bought the insurance. ,0,1,0,0,0,0,0
2,1,3069,2,"[Hi, ]I want to buy a ticket [for my daughter to come visit ]from salem oregon to stanwood washington[..] if I buy the ticket online can she pick it up at the salem station",I want to buy a ticket from salem oregon to stanwood washington if I buy the ticket online can she pick it up at the salem station,"Hi, for my daughter to come visit ..",1,1,0,0,0,1,0
2,1,3531,2,[I need to speak with customer service about getting a trip for a 14 year old. ]Do you have a contact phone number?,Do you have a contact phone number?,I need to speak with customer service about getting a trip for a 14 year old. ,0,1,0,0,0,0,0
2,1,3577,2,"[Hi -----, ]can you tell me why there is a delay from Hartford to Penn station NY. [train was supposed to leave at 3-23]",can you tell me why there is a delay from Hartford to Penn station NY. ,"Hi -----, train was supposed to leave at 3-23",1,0,0,0,0,1,0
2,1,3457,2,[hi. i made reservations a month or two ago and can't find the confirmation email.] how can I retrieve my reservation and print tickets? [thanks], how can I retrieve my reservation and print tickets? ,hi. i made reservations a month or two ago and can't find the confirmation email.thanks,1,1,0,0,0,1,0
2,1,3550,2,[I'm a student at the Culinary Institute of America. ]I need to bring my knife kit home for thanksgiving break[. ]I was wondering if there was any way I could bring it with me,I need to bring my knife kit home for thanksgiving breakI was wondering if there was any way I could bring it with me,I'm a student at the Culinary Institute of America. . ,0,1,0,0,0,0,0
2,1,3500,2,[My guest rewards # is ########## and my email i ------------------- but ]I don't know my password.[ Please help.],I don't know my password.,My guest rewards # is ########## and my email i ------------------- but  Please help.,0,1,0,0,0,1,0
2,1,3466,2,Do you guys run even in the snow?[ I'm trying to get from Sandusky to Milwaukee tomorrow AM and we are in the middle of a really big snow.],Do you guys run even in the snow?, I'm trying to get from Sandusky to Milwaukee tomorrow AM and we are in the middle of a really big snow.,0,1,0,0,0,0,0
2,1,2908,2,"[Hi -----; ]I live near Milford Mass and want to go to Penn Station. I can leave from Worcester, Mass or providence. Please direct me to the fastest route. [Thanks]","I live near Milford Mass and want to go to Penn Station. I can leave from Worcester, Mass or providence. Please direct me to the fastest route. ",Hi -----; Thanks,1,0,0,0,1,0,0
2,1,2836,2,"[Hi, ]I bought two tickets and did not print them out?! [We arrive Thursday]",I bought two tickets and did not print them out?! ,"Hi, We arrive Thursday",1,1,0,0,0,0,0
2,1,3587,2,how do I call the chicago station?[ My daughter had a ticket for the train to ann arbor and the train left early and now she is stuck in chicago],how do I call the chicago station?, My daughter had a ticket for the train to ann arbor and the train left early and now she is stuck in chicago,0,1,0,0,0,0,0
2,1,3502,2,I'd like to book a round trip from nyc Penn Station to 30th Street station Philadelphia on December 5 at 10:00am and returning from Philly at 5:30pm [can you help me book this? Thank you so much],I'd like to book a round trip from nyc Penn Station to 30th Street station Philadelphia on December 5 at 10:00am and returning from Philly at 5:30pm ,can you help me book this? Thank you so much,0,0,0,0,1,1,0
2,1,3688,2,"[I have been calling the Plant City RR station for two days, and getting a busy signal constantly. ]I need to know if there is train service from Plant City, FL to Jacksonville, FL on April 8 and 9th","I need to know if there is train service from Plant City, FL to Jacksonville, FL on April 8 and 9th","I have been calling the Plant City RR station for two days, and getting a busy signal constantly. ",0,0,0,1,0,0,0
2,1,3461,2,"[Hi ]I am looking into pricing for myself, my 2 year old, and my infant to go from Denver to Grand Junction. [Just trying to find the best deal possible]","I am looking into pricing for myself, my 2 year old, and my infant to go from Denver to Grand Junction. ",Hi Just trying to find the best deal possible,1,0,0,0,0,1,0
2,1,2880,2,"I just purchased a flexible tix for $141 [and it was the least expensive option when I purchased a few min ago. Now there is a value $101 tix available,] is it possible to exchange. or get a credit [for]",I just purchased a flexible tix for $141  is it possible to exchange. or get a credit ,"and it was the least expensive option when I purchased a few min ago. Now there is a value $101 tix available,for",0,0,0,0,0,1,0
2,1,3415,2,"When web page says "" Sold Out "" does that mean the reserved seats are sold out , but you can get on the train ? [I am referring to train 390 Saluki on Nov 21 from Mattoon to Chicago]","When web page says "" Sold Out "" does that mean the reserved seats are sold out , but you can get on the train ? ",I am referring to train 390 Saluki on Nov 21 from Mattoon to Chicago,0,0,0,0,0,1,0
2,1,3608,2,"[Hi, ]I'm having problems getting my boarding pass/ticket either on my iPhone app or online",I'm having problems getting my boarding pass/ticket either on my iPhone app or online,"Hi, ",1,0,0,0,0,0,0
2,1,3515,2,Just made a RT reservation [for 12/15 CVS/DC and filled out payment info] then it cancelled my transaction. Do I have to go thru the whole thing again?,Just made a RT reservation  then it cancelled my transaction. Do I have to go thru the whole thing again?,for 12/15 CVS/DC and filled out payment info,0,0,0,0,0,1,0
2,1,3464,2,"[hello, ]i am trying to find a train from santa clarita to somewhere near ventura, camarillo or oxnard for tomorrow[ ]but an error message keeps popping up","i am trying to find a train from santa clarita to somewhere near ventura, camarillo or oxnard for tomorrowbut an error message keeps popping up","hello,  ",1,0,0,0,0,0,0
2,1,3458,2,When I purchased tickets for cname- I purchased the insurance then tried to cancel it not sure if I did or not.[ hard to reach insurance company.],When I purchased tickets for cname- I purchased the insurance then tried to cancel it not sure if I did or not., hard to reach insurance company.,0,1,0,0,0,0,0
2,1,3068,2,we are trying to modify a trip[ and the card i used before is no longer good because I was sent a new card. it won't take my new card what do I do],we are trying to modify a trip, and the card i used before is no longer good because I was sent a new card. it won't take my new card what do I do,0,1,0,0,0,0,0
2,1,2906,2,"[On the AAA thing, ]if I have a card and my spouse doesn't, can I still say that he's a AAA member under my card?[ The page about AAA says spouses are covered.]","if I have a card and my spouse doesn't, can I still say that he's a AAA member under my card?","On the AAA thing,  The page about AAA says spouses are covered.",0,0,1,0,0,1,0
2,1,3198,2,[Hi -----. ]I was wondering how much it would be to change my ticket from the 20th to the 21st,I was wondering how much it would be to change my ticket from the 20th to the 21st,Hi -----. ,1,0,0,0,0,0,0
2,1,2905,2,"[Hi, ]we are making two train reservations and we will be traveling with two children and have questions about the luggage that we are allowed? [Thanks.]",we are making two train reservations and we will be traveling with two children and have questions about the luggage that we are allowed? ,"Hi, Thanks.",1,0,0,0,1,0,0
2,1,3402,2,[I'd like to book an cname- ticket for my niece travelling from Boston (MIT) and I'm not really familiar with train stations over there. She'll be coming to DC Union Station. ]What's station in Boston,What's station in Boston,I'd like to book an cname- ticket for my niece travelling from Boston (MIT) and I'm not really familiar with train stations over there. She'll be coming to DC Union Station. ,0,1,0,0,0,0,0
2,1,2873,2,I made a reservation and am trying to print my ticket online. [I have registered on your site but it was AFTER I made my reservation. ]How do I print my ticket? [I have a reservation number],I made a reservation and am trying to print my ticket online. How do I print my ticket? ,I have registered on your site but it was AFTER I made my reservation. I have a reservation number,0,1,0,0,0,0,0
2,1,3181,2,"[Hello, ]I've tried to reset my password and it is not working. [I'm getting a failed message.]",I've tried to reset my password and it is not working. ,"Hello, I'm getting a failed message.",1,0,0,0,0,1,0
2,1,3687,2,"with the value fare, if I cancel before 24 hours, is that fare fully refundable to my credit card [or am I forced to tae an evoucher for the refunded fare?]","with the value fare, if I cancel before 24 hours, is that fare fully refundable to my credit card ",or am I forced to tae an evoucher for the refunded fare?,0,1,0,0,0,0,0
2,1,3685,2,I need help retrieving my username [and making sure that it goes with the password that I just reset.],I need help retrieving my username ,and making sure that it goes with the password that I just reset.,0,1,0,0,0,0,0
2,1,3674,2,[I couldn't remember my password so I reset it. ]Then I tried to login using my email and my new password and it wouldn't work.,Then I tried to login using my email and my new password and it wouldn't work.,I couldn't remember my password so I reset it. ,0,1,0,0,0,0,0
2,1,3673,2,"is there something wrong with the web site, [I'm looking for find costs and i keep on getting errors]","is there something wrong with the web site, ",I'm looking for find costs and i keep on getting errors,0,1,0,0,0,0,0
2,1,3653,2,"[hi ]I am trying to see how much 2 adult tickets will cost me if I went from Milwaukee, Wisconsin to Jefferson city missourri will be","I am trying to see how much 2 adult tickets will cost me if I went from Milwaukee, Wisconsin to Jefferson city missourri will be",hi ,1,0,0,0,0,0,0
2,1,3647,2,"[my reservation # is ###### and] I need to revise, I put in a wrong date"," I need to revise, I put in a wrong date",my reservation # is ###### and,0,1,0,0,0,0,0
2,1,3567,2,"[I believe I bought a ticket for Thursday, but ]I can't find my reservation",I can't find my reservation,"I believe I bought a ticket for Thursday, but ",0,1,0,0,0,0,0
2,1,3560,2,I received a gift certificate last Christmas [(December 2014) but have not yet used it to purchase a ticket. It looks like it expires after one year.] Can I extend the expiration date by a year?,I received a gift certificate last Christmas  Can I extend the expiration date by a year?,(December 2014) but have not yet used it to purchase a ticket. It looks like it expires after one year.,0,1,0,0,0,0,0
2,1,3508,2,"[I took a round trip from Baltimore to Stamford CT on Thursday, 11/19. ]Whwn will the points be credited to my guest rewards? [Thanks, --- -------]",Whwn will the points be credited to my guest rewards? ,"I took a round trip from Baltimore to Stamford CT on Thursday, 11/19. Thanks, --- -------",0,1,0,0,1,0,0
2,1,3504,2,"[hi, ]i need to add an existing reservation to my new account",i need to add an existing reservation to my new account,"hi, ",1,0,0,0,0,0,0
2,1,3475,2,[I'm having trouble booking a trip. I've tried now twice and ]I'm not receiving confirmation of trip tickets.??,I'm not receiving confirmation of trip tickets.??,I'm having trouble booking a trip. I've tried now twice and ,0,1,0,0,0,0,0
2,1,3450,2,[Hi ]are there any trains from taleehase florida to penn station ny?,are there any trains from taleehase florida to penn station ny?,Hi ,1,0,0,0,0,0,0
2,1,3446,2,It looks like I typed in the wrong departure date. I need to change [it so my daughter can go to my nieces for Thanksgiving. Please help. Reservation # ######],It looks like I typed in the wrong departure date. I need to change ,it so my daughter can go to my nieces for Thanksgiving. Please help. Reservation # ######,0,1,0,0,0,0,0
2,1,2840,2,"[-----, ]is it possible to pay on cname-.com with an Amex gift card?",is it possible to pay on cname-.com with an Amex gift card?,"-----, ",1,0,0,0,0,0,0
2,1,3128,2,I'm trying to pay my fare but cannot get pass step 4.[..help],I'm trying to pay my fare but cannot get pass step 4.,..help,0,0,0,0,0,1,0
2,1,3062,2,"[Hi, ]I put the worng passenger info on a ticket. How can I change it?",I put the worng passenger info on a ticket. How can I change it?,"Hi, ",1,0,0,0,0,0,0
2,1,2913,2,[Chase card & cname- in november 2015. ]Am I getting points in november?,Am I getting points in november?,Chase card & cname- in november 2015. ,0,1,0,0,0,0,0
2,1,3036,2,Just created a reservation via cname-.[.] How long does it take to show up in my account?[ My name is -------- -----..],Just created a reservation via cname-. How long does it take to show up in my account?,. My name is -------- -----..,0,0,0,0,0,1,0
2,1,2769,2,I have a receipt for my tickets [for November 2. Ticket number is #############] I need to Print the tickets,I have a receipt for my tickets  I need to Print the tickets,for November 2. Ticket number is #############,0,1,0,0,0,0,0
2,1,3086,2,How long can I park at the Roseville cname- Station. [I will be gone 12 days.],How long can I park at the Roseville cname- Station. ,I will be gone 12 days.,0,1,0,0,0,0,0
2,1,3303,2,I have a valid cname- gift certificate[ in the amt of $250. ]How do I apply it toward a ticket I am buying online today?,I have a valid cname- gift certificateHow do I apply it toward a ticket I am buying online today?, in the amt of $250. ,0,1,0,0,0,0,0
2,1,3469,2,How can I get cname- Rewards credit for a trip [that I took this past Wednesday and forgot to give my Rewards number to the ticket agent when I bought the ticket at the station?],How can I get cname- Rewards credit for a trip ,that I took this past Wednesday and forgot to give my Rewards number to the ticket agent when I bought the ticket at the station?,0,1,0,0,0,0,0
2,1,3235,2,"I cannot link my cname-.com and cname- guest rewards accounts. It keeps telling me that I am entering the incorrect email address and/or password, [but I know both the email and password are correct be]","I cannot link my cname-.com and cname- guest rewards accounts. It keeps telling me that I am entering the incorrect email address and/or password, ",but I know both the email and password are correct be,0,1,0,0,0,0,0
2,1,3637,2,"[hey -----, ]yesterday and this morning I called cname-, however, looks like tour calling system had trouble, and I could not reschedule very well.","yesterday and this morning I called cname-, however, looks like tour calling system had trouble, and I could not reschedule very well.","hey -----, ",1,0,0,0,0,0,0
2,1,3586,2,[Hi ----- ]my son is leaving out of penn statio tomorrow morning. Does he need to get there earlier than normal.,my son is leaving out of penn statio tomorrow morning. Does he need to get there earlier than normal.,Hi ----- ,1,0,0,0,0,0,0
2,1,3183,2,"[Hi -----, ]Trying to get a price for travel for 2 going to NY from Chicago on Dec. 17 . Returning from Stamford, ct, to Chicago on Dec. 21 or 22","Trying to get a price for travel for 2 going to NY from Chicago on Dec. 17 . Returning from Stamford, ct, to Chicago on Dec. 21 or 22","Hi -----, ",1,0,0,0,0,0,0
2,1,3197,2,"[-----, ]we would like to travel from Seattle to San Diego on the Coast Starlight whenever to arrive in San Diego on 2/18/16. [Is that possible?]",we would like to travel from Seattle to San Diego on the Coast Starlight whenever to arrive in San Diego on 2/18/16. ,"-----, Is that possible?",1,0,0,0,0,1,0
2,1,2883,2,[Hi...]would it be possible to change my ticket for Nov 6th to Nov 8th instead? [My reservation number is ######],would it be possible to change my ticket for Nov 6th to Nov 8th instead? ,Hi...My reservation number is ######,1,0,0,0,0,1,0
2,1,3529,2,I want to print my upcoming ticket. [The refrence # is ------ and my email address is ----------------------------],I want to print my upcoming ticket. ,The refrence # is ------ and my email address is ----------------------------,0,1,0,0,0,0,0
2,1,3617,2,"[I purchased two round trip tickets (res# ------) from Raleigh, N.C.to Tampa, Fla & back.] [I had a Viewliner Roomette going to Tampa but Coach seats on return trip.]Is a Roomette available now?", Is a Roomette available now?,"I purchased two round trip tickets (res# ------) from Raleigh, N.C.to Tampa, Fla & back.I had a Viewliner Roomette going to Tampa but Coach seats on return trip.",0,1,0,0,0,0,0
2,1,3476,2,"Please, change the used email address on my account [from ------------------- to ------------------]","Please, change the used email address on my account ",from ------------------- to ------------------,0,1,0,0,0,0,0
2,1,3544,2,Can I upgrade my reservation tonight to a sleeping accommodation? [Reservation #------],Can I upgrade my reservation tonight to a sleeping accommodation? ,Reservation #------,0,0,0,0,0,1,0
2,1,3240,2,I would like to get three seat from penn station to Schenectady on 11/23[. ]I am not sure what empire service or Ethan Allen Express means,I would like to get three seat from penn station to Schenectady on 11/23I am not sure what empire service or Ethan Allen Express means,. ,0,0,0,0,0,0,0
2,1,3217,2,"[Hi -----, we have tickets for the 5.20pm train from Boston South Station to NY Penn Station on the 9th December - the Acela Express. However,, ]can we board at cname- 128 Westwood instead of Boston?",can we board at cname- 128 Westwood instead of Boston?,"Hi -----, we have tickets for the 5.20pm train from Boston South Station to NY Penn Station on the 9th December - the Acela Express. However,, ",1,1,0,0,0,0,0
2,1,3212,2,I have tried severakl times to book my wife and I to NYC on Nov 20 and keep getting errors [... what can I do],I have tried severakl times to book my wife and I to NYC on Nov 20 and keep getting errors ,... what can I do,0,0,0,0,0,1,0
2,1,2865,2,"[Hi, ]I would like to take the cname- train from Grand Rapids to Spokane so I could arrive there on Aug. 6-8. I would like to take one of the trains with the park ranger on board. [Can you help?]",I would like to take the cname- train from Grand Rapids to Spokane so I could arrive there on Aug. 6-8. I would like to take one of the trains with the park ranger on board. ,"Hi, Can you help?",1,0,0,0,0,1,0
2,1,3200,2,"[----- ]I am trying to travel from St. Paul, MN to Lafayette IN and I cannot seem to book it","I am trying to travel from St. Paul, MN to Lafayette IN and I cannot seem to book it",----- ,1,0,0,0,0,0,0
2,1,3199,2,"[Hi, ]if I book a round trip ticket 10 days in advance do I get it 25% off?",if I book a round trip ticket 10 days in advance do I get it 25% off?,"Hi, ",1,0,0,0,0,0,0
2,1,3083,2,[Hi. ]I just booked a ticket but need to change the return leg home to a later train. [How do I do this?],I just booked a ticket but need to change the return leg home to a later train. ,Hi. How do I do this?,1,0,0,0,0,1,0
2,1,2962,2,"[Hi, ]I am wondering if there is a train departing today and returning tomorrow evening from vancouver to seattle",I am wondering if there is a train departing today and returning tomorrow evening from vancouver to seattle,"Hi, ",1,0,0,0,0,0,0
2,1,3061,2,"I booked 2 tickets from Oakland to Sacramento on Wed, Nov 25 but got no confirmation...I booked 2 tickets from Roseville to Oakland on Friday Nov. 27 and DID get confirmation....[Before doing it over f]","I booked 2 tickets from Oakland to Sacramento on Wed, Nov 25 but got no confirmation...I booked 2 tickets from Roseville to Oakland on Friday Nov. 27 and DID get confirmation....",Before doing it over f,0,0,0,0,0,1,0
2,1,2928,2,[Hi ]Im trying to get Idaho Falls from either San Bernardino or Riverside Ca. [I've never booked a train reservation and ]can't seem to find a route.,Im trying to get Idaho Falls from either San Bernardino or Riverside Ca. can't seem to find a route.,Hi I've never booked a train reservation and ,1,1,0,0,0,0,0
2,1,2869,2,"[trying to see ]availability and possibly book Coast Starlight trip from LAX, Nov 20 to Nov 29, but can't see how for this specific trip [(just see cname- routs in general). Please advise?]","availability and possibly book Coast Starlight trip from LAX, Nov 20 to Nov 29, but can't see how for this specific trip ",trying to see (just see cname- routs in general). Please advise?,0,0,0,0,0,1,0
2,1,2860,2,"[Hi -----, ]I booked a trip this morning, that I need to change (if possible)[ and I'm not sure how to do it]","I booked a trip this morning, that I need to change (if possible)","Hi -----,  and I'm not sure how to do it",1,0,0,0,0,1,0
2,1,2849,2,"[Hello, we are a travel agency in Berlin, Germany, specialized on rail travel worldwide.] Once, we had a log in as cname- sales agency, but it seems no more to be active. What can we do?[ Peter]"," Once, we had a log in as cname- sales agency, but it seems no more to be active. What can we do?","Hello, we are a travel agency in Berlin, Germany, specialized on rail travel worldwide. Peter",1,1,0,0,0,0,0
2,1,2801,2,"I am going to be traveling back and forth from fresno ca, to stockton ca, once a week starting on November 13th and ending the beginning of February. [Theres a multi ride package but it didn't have en]o","I am going to be traveling back and forth from fresno ca, to stockton ca, once a week starting on November 13th and ending the beginning of February. o",Theres a multi ride package but it didn't have en,0,1,0,0,0,0,0
2,1,2763,2,"I lost [a bunch of my emails, including ]cname- reservation. I do not have the reservation number. But, name is ---------------[-----------------------------------.] travel dates 12/9-12/10/15","I lost cname- reservation. I do not have the reservation number. But, name is --------------- travel dates 12/9-12/10/15","a bunch of my emails, including -----------------------------------.",0,1,0,0,0,0,0
2,1,2753,2,[Dear ----- ]I want to travel from San Diego to Orlando only by train[ as I love train Journey. I am from India and shortly visiting some relatives there. ]Please guide me as to which train to catch where,I want to travel from San Diego to Orlando only by trainPlease guide me as to which train to catch where,Dear -----  as I love train Journey. I am from India and shortly visiting some relatives there. ,1,1,0,0,0,0,0
2,1,3265,2,"[Hi, ]I'm looking to book a ticket from Wolfpoint, MT to Sandpoint, ID...","I'm looking to book a ticket from Wolfpoint, MT to Sandpoint, ID...","Hi, ",1,0,0,0,0,0,0
2,1,3266,2,I want to add my Guest Rewards. [I have trip laid out and in cart but don't know how to proceed.],I want to add my Guest Rewards. ,I have trip laid out and in cart but don't know how to proceed.,0,1,0,0,0,0,0
2,1,3309,2,[Hi. We are trying to travel from nYC to Boston tomorrow with 2 pieces of luggage. However all the scheduled trains say no checked baggage. ]How do we get 2 people with 2 suitcases on the train?,How do we get 2 people with 2 suitcases on the train?,Hi. We are trying to travel from nYC to Boston tomorrow with 2 pieces of luggage. However all the scheduled trains say no checked baggage. ,1,1,0,0,0,0,0
2,1,3320,2,"[I have a reservation for this friday from New Carrolton MD to Rhinecliff, NY and] cannot find my ticket receipt-- what is the best way to retrieve this information for my trip.", cannot find my ticket receipt-- what is the best way to retrieve this information for my trip.,"I have a reservation for this friday from New Carrolton MD to Rhinecliff, NY and",0,1,0,0,0,0,0
2,1,3328,2,[If going from 30th sreet to New Yorl Penn Station -] what is the difference between the Acela and the Keystone, what is the difference between the Acela and the Keystone,If going from 30th sreet to New Yorl Penn Station -,0,1,0,0,0,0,0
2,1,3334,2,"[I am trying to get on a train from Galesburg, IL to Chicago, IL on december 17, 2015. The train that departs at 7:38am says that there is no checked baggage.] I have one suitcase. Can i pay to take it", I have one suitcase. Can i pay to take it,"I am trying to get on a train from Galesburg, IL to Chicago, IL on december 17, 2015. The train that departs at 7:38am says that there is no checked baggage.",0,1,0,0,0,0,0
2,1,3103,2,"I have just booked my ticket in coach.[ However, I am concerned that I did not get to emphasize that ]I want a seat next to a window, and also that I HAVE to sit facing forward.","I have just booked my ticket in coach.I want a seat next to a window, and also that I HAVE to sit facing forward."," However, I am concerned that I did not get to emphasize that ",0,0,0,0,0,0,1
2,1,3073,2,"[Hi, ]I thought I picked round trip, but haven't been asked about my return trip yet and I am at the payment tab.","I thought I picked round trip, but haven't been asked about my return trip yet and I am at the payment tab.","Hi, ",1,0,0,0,0,0,0
2,1,2822,2,[Hi - ]I'm trying to figure out if I can take an Acela express train from BWI to MetroPark NJ,I'm trying to figure out if I can take an Acela express train from BWI to MetroPark NJ,Hi - ,1,0,0,0,0,0,0
2,1,3078,2,"Is there a train that goes from Chico, CA to Riverside, ca?[ I keep seeing bus references]","Is there a train that goes from Chico, CA to Riverside, ca?", I keep seeing bus references,0,0,0,0,0,1,0
2,1,3050,2,just made an online reservation and have not received the e-ticket in my email [res #######],just made an online reservation and have not received the e-ticket in my email ,res #######,0,0,0,0,0,1,0
2,1,2968,2,"I have a disability and want a round trip ticket for myself and my wife. We are both Seniors also. [I have mobility with crutches but ]will also be bring my wheelchair.[ We want tickets , round tri]",I have a disability and want a round trip ticket for myself and my wife. We are both Seniors also. will also be bring my wheelchair.,"I have mobility with crutches but  We want tickets , round tri",0,1,0,0,0,0,0
2,1,3038,2,[Hi -----! ]We are three seniors one is handicapped. She needs wheelchair are there any specials for us?,We are three seniors one is handicapped. She needs wheelchair are there any specials for us?,Hi -----! ,1,0,0,0,0,0,0
2,1,2802,2,[Hi -----. ]I'm trying to determine the best route to get from Clifton forge va to Raleigh or Durham. Traveling not 22 to nov 28. [It's for my 14 year old brother. I would prefer if there was some way tl],I'm trying to determine the best route to get from Clifton forge va to Raleigh or Durham. Traveling not 22 to nov 28. ,Hi -----. It's for my 14 year old brother. I would prefer if there was some way tl,1,1,0,0,0,0,0
2,1,3173,2,"[I'm trying to make round trip reservations from Washington, DC Union Station to Norfolk, Va but I see that a reserved thruway seat is included. ]What is a reserved thruway seat?",What is a reserved thruway seat?,"I'm trying to make round trip reservations from Washington, DC Union Station to Norfolk, Va but I see that a reserved thruway seat is included. ",0,1,0,0,0,0,0
2,1,3416,2,[Hi ]we have a reservation on the train [going from doc to florida you 12/31. ]How do we make a dinner reservation for dinner and breakfast,we have a reservation on the train How do we make a dinner reservation for dinner and breakfast,Hi going from doc to florida you 12/31. ,1,1,0,0,0,0,0
2,1,3154,2,I am looking for train or bus from Wisconsin Dells to Menominee WI or Eau Claire WI [please help],I am looking for train or bus from Wisconsin Dells to Menominee WI or Eau Claire WI ,please help,0,0,0,0,0,1,0
2,1,3098,2,"[Hi, ]I am trying to book a ticket and it tells me that there is a system issue, [can I call it my reservation?]","I am trying to book a ticket and it tells me that there is a system issue, ","Hi, can I call it my reservation?",1,0,0,0,0,0,0
2,1,3682,2,leaving Stamford to Culpeper...do we have to get off at NYC and change trains? [We have always stayed on the same train all the way.],leaving Stamford to Culpeper...do we have to get off at NYC and change trains? ,We have always stayed on the same train all the way.,0,1,0,0,0,0,0
2,1,3164,2,"[Hi, ]I a, just confused by the different ticeket options. [Like the ones labeled thruway bus... ]I'm just trying to figure out the cheapest and quickest route.","I a, just confused by the different ticeket options. I'm just trying to figure out the cheapest and quickest route.","Hi, Like the ones labeled thruway bus... ",1,0,0,0,0,1,0
2,1,2818,2,"[Hello...]I just purchased train tickets but got logged out suddenly when I clicked on ""Buy Tickets""...did my sale go through??","I just purchased train tickets but got logged out suddenly when I clicked on ""Buy Tickets""...did my sale go through??",Hello...,1,0,0,0,0,0,0
2,1,2787,2,"If I take your bus/train option, does the train wait if the bus is delayed?[ I am considering the route from Salinas to LAX..]","If I take your bus/train option, does the train wait if the bus is delayed?", I am considering the route from Salinas to LAX..,0,1,0,0,0,0,0
2,1,2935,2,[Hi ----- - ]I'm looking for details for a one-day trip to DC for 3 of us and we would like to see in the lounge car where we can face each other [but I don't see that option when I enter in the details?],I'm looking for details for a one-day trip to DC for 3 of us and we would like to see in the lounge car where we can face each other ,Hi ----- - but I don't see that option when I enter in the details?,1,1,0,0,0,0,0
2,1,2837,2,[Hi -----. I am not sure of my travel dates as yet but ]I will be traveling for a surgical procedure. Are there any special discounts for this kind of travel?,I will be traveling for a surgical procedure. Are there any special discounts for this kind of travel?,Hi -----. I am not sure of my travel dates as yet but ,1,1,0,0,0,0,0
2,1,3451,2,"Trying to get from either Trenton NJ or somewhere close by to that to Concord, NH. [There are cname- stations in both locations, but do trains not go between the two? Please help!]","Trying to get from either Trenton NJ or somewhere close by to that to Concord, NH. ","There are cname- stations in both locations, but do trains not go between the two? Please help!",0,1,0,0,0,0,0
2,1,2774,2,is it possible to get information about past cname- travel? [I need to know all trips I took in 2014 and 2015. thank you],is it possible to get information about past cname- travel? ,I need to know all trips I took in 2014 and 2015. thank you,0,1,0,0,1,0,0
2,1,2983,2,"[Hi -----, ]what's going on with all the ""sold outs"" on Saturday, December 5th round trip Portland, Maine to Boston, North Station?","what's going on with all the ""sold outs"" on Saturday, December 5th round trip Portland, Maine to Boston, North Station?","Hi -----, ",0,0,0,0,0,0,0
2,1,3016,2,"[------ ]I need 1 senior ticket Leaving Newark, NJ on Dec. 26 early morning.","I need 1 senior ticket Leaving Newark, NJ on Dec. 26 early morning.",------ ,0,0,0,0,0,1,0
2,1,3218,2,"Why did no senior discount appear on my itinerary as I was attempting to make reservations?[ I logged in and show up as a senior, which I am.]",Why did no senior discount appear on my itinerary as I was attempting to make reservations?," I logged in and show up as a senior, which I am.",0,1,0,0,0,0,0
2,1,3403,2,"[Hi, -----. ]I'd like a quote on a train ticket from Cincinnati, OH to Southern Pines, NC for 11/23/15.","I'd like a quote on a train ticket from Cincinnati, OH to Southern Pines, NC for 11/23/15.","Hi, -----. ",1,0,0,0,0,0,0
2,1,2842,2,"[Hi -----, ]I don't remember my cname- rewards #. How can I get it?",I don't remember my cname- rewards #. How can I get it?,"Hi -----, ",1,0,0,0,0,0,0
2,1,3522,2,"[hi, ]we are planning to go to roseville,ca from pleasanton, ca.[ is there a way to help me]","we are planning to go to roseville,ca from pleasanton, ca.","hi,  is there a way to help me",1,0,0,0,0,1,0
2,1,3279,2,[Will be traveling from Indianapolis to chicago to Grand Junction Co next Monday. There is a four hour layover in Chicago. ]Is there someplace to store our luggage between trains? [Or do we need to haul],Is there someplace to store our luggage between trains? ,Will be traveling from Indianapolis to chicago to Grand Junction Co next Monday. There is a four hour layover in Chicago. Or do we need to haul,0,0,0,0,0,1,0
2,1,3551,2,[Hi ----- ]I am at a station where the ticket office is closed an I don't have a credit card on me. [It is a regional train. ]Can i pay cash?,I am at a station where the ticket office is closed an I don't have a credit card on me. Can i pay cash?,Hi ----- It is a regional train. ,1,1,0,0,0,0,0
2,1,3595,2,I bought a ticket online. Where do I pick itu up?[pick u],I bought a ticket online. Where do I pick itu up?,pick u,0,0,0,0,0,1,0
2,1,3043,2,"[Hi -----, ]I bought one e-ticket from Hudson to NY. for November 14, 2015. And iI wrote wrong e-mail address so I will never get the tickets. [My reservation number is ######. ]Could you please send my e","I bought one e-ticket from Hudson to NY. for November 14, 2015. And iI wrote wrong e-mail address so I will never get the tickets. Could you please send my e","Hi -----, My reservation number is ######. ",1,1,0,0,0,0,0
2,1,3139,2,"[Hi -----, ]I would like to travel from New York to Ottawa, Ontario in Canada. How do I do that on cname-?","I would like to travel from New York to Ottawa, Ontario in Canada. How do I do that on cname-?","Hi -----, ",1,0,0,0,0,0,0
2,2,8348,2,"[Hi -----,] I'm not able to type in my card security code", I'm not able to type in my card security code,"Hi -----,",1,0,0,0,0,0,0
2,2,7907,2,On the ticket I just purchased I realized that I have my son listed as a senior citizen and my mom as an adult. [I accidentally entered by son in the senior citizen line and not my mom],On the ticket I just purchased I realized that I have my son listed as a senior citizen and my mom as an adult. ,I accidentally entered by son in the senior citizen line and not my mom,0,1,0,0,0,0,0
2,2,8165,2,I have a reservation [on thanksgiving morning] and just remembered I also have an upgrade certificate. how can i apply it to my trip,I have a reservation  and just remembered I also have an upgrade certificate. how can i apply it to my trip,on thanksgiving morning,0,1,0,0,0,0,0
2,2,8222,2,"[Hi -----,] was wondering how long it took from va to txt on cname-", was wondering how long it took from va to txt on cname-,"Hi -----,",1,0,0,0,0,0,0
2,2,7570,2,"[-----, ]I need to make this a one-way ticket. Leaving on 11/20 same time4:46am, but want to cancel the return train. [How can I do this?] ------------------","I need to make this a one-way ticket. Leaving on 11/20 same time4:46am, but want to cancel the return train.  ------------------","-----, How can I do this?",1,0,0,0,0,1,0
2,2,8096,2,"[Hello,] I have an email on my phone with my ticket information. Do I need to print it out or can I show the email to the conductor [with out printing out?]", I have an email on my phone with my ticket information. Do I need to print it out or can I show the email to the conductor ,"Hello,with out printing out?",1,0,0,0,0,1,0
2,2,8181,2,"[A few months back,] I applied for an advertised job with cname-. Is there any way to find out what is the status of my application [- are they considering me, not considering me ?]", I applied for an advertised job with cname-. Is there any way to find out what is the status of my application ,"A few months back,- are they considering me, not considering me ?",0,0,0,0,0,1,0
2,2,8023,2,"[Hi me and my fiance] need to catch a train out of milwaukee wi, in the afternoon. we r arriving n milwaukee at 1:05pm on a lamers bus and would like to ride a train to cincinnati.. [is it possible..?]"," need to catch a train out of milwaukee wi, in the afternoon. we r arriving n milwaukee at 1:05pm on a lamers bus and would like to ride a train to cincinnati.. ",Hi me and my fianceis it possible..?,1,1,0,0,0,1,0
2,2,7868,2,[hi] I want to travel boston to Miami with stop in Washington dc, I want to travel boston to Miami with stop in Washington dc,hi,1,0,0,0,0,0,0
2,2,8193,2,[Hi ----- ]I was just wondering about open on a train going to Macomb.,I was just wondering about open on a train going to Macomb.,Hi ----- ,1,0,0,0,0,0,0
2,2,7988,2,"[Hi there,] I booked train tickets from detroit to chicago and can't find the passes I printed off. Am I able to reprint them:?", I booked train tickets from detroit to chicago and can't find the passes I printed off. Am I able to reprint them:?,"Hi there,",1,0,0,0,0,0,0
2,2,7628,2,[hi -----] I'm having trouble finding out if i can take my car with me, I'm having trouble finding out if i can take my car with me,hi -----,1,0,0,0,0,0,0
2,2,8225,2,"For the past 3 days I've tried to find tickets, only to get this error. [How do I fix it? ]Sorry for the inconvenience. Currently there is a system issue preventing your request from being processed.","For the past 3 days I've tried to find tickets, only to get this error. Sorry for the inconvenience. Currently there is a system issue preventing your request from being processed.",How do I fix it? ,0,0,0,0,0,1,0
2,2,7697,2,[Hi. I believe ]I [mistakenly ]deleted the email with confirmation information for my trip on November 25th from NYP to BAL. My name is ------------ and I paid with a mastercard. [Can you help me find?],I deleted the email with confirmation information for my trip on November 25th from NYP to BAL. My name is ------------ and I paid with a mastercard. ,Hi. I believe mistakenly Can you help me find?,1,0,0,0,0,1,0
2,2,7564,2,"My eVoucher expired on 10/24/15. [I understand that it expired after 1 year, but ]was hoping that perhaps you could override the system to allow my use of the $31.50 voucher? [Only 9 days past date. Thx]",My eVoucher expired on 10/24/15. was hoping that perhaps you could override the system to allow my use of the $31.50 voucher? ,"I understand that it expired after 1 year, but Only 9 days past date. Thx",0,1,0,0,1,0,0
2,2,8433,2,"[Hi -----, ]I wanted to upgrade our trip from Pittsburgh to NY from December 19 to December 23",I wanted to upgrade our trip from Pittsburgh to NY from December 19 to December 23,"Hi -----, ",1,0,0,0,0,0,0
2,2,8428,2,[hi -----.] What are the fares to go cname-- with a booth 2 adultsround trip jan. 17 to jan 22? leaving klamat falls oregon to lax, What are the fares to go cname-- with a booth 2 adultsround trip jan. 17 to jan 22? leaving klamat falls oregon to lax,hi -----.,1,0,0,0,0,0,0
2,2,8425,2,"[I have a reservation on March 31,2016. ]I printed the cname-: eTicket Receipt for my trip is this sufficient to get on the train or is there something with the barcode on it ?",I printed the cname-: eTicket Receipt for my trip is this sufficient to get on the train or is there something with the barcode on it ?,"I have a reservation on March 31,2016. ",0,1,0,0,0,0,0
2,2,8365,2,"[Hi -----,] I bought a ticket for my son to come home from Washington DC to Stamford Ct scheduled to travel on November 13. The train was late, so my wife bought him a more expensive ticket. I would"," I bought a ticket for my son to come home from Washington DC to Stamford Ct scheduled to travel on November 13. The train was late, so my wife bought him a more expensive ticket. I would","Hi -----,",1,0,0,0,0,0,0
2,2,8259,2,"[Hi, ]I'm taking the 2224 Thruway Bus this evening departing BWI at 6:21pm. Is the Thruway Bus a bus or a train?",I'm taking the 2224 Thruway Bus this evening departing BWI at 6:21pm. Is the Thruway Bus a bus or a train?,"Hi, ",1,0,0,0,0,0,0
2,2,8244,2,"[Hi,----- question] if I,buy a ticket via internet in kansas city for my sister coming from naperville il. can i send the ticket # can she pick up her ticket at the naperville station??[Tx.]"," if I,buy a ticket via internet in kansas city for my sister coming from naperville il. can i send the ticket # can she pick up her ticket at the naperville station??","Hi,----- questionTx.",1,0,0,0,1,1,0
2,2,7790,2,"I want to see my son who has been living in PA[ since the summer]. It could work out over New Years except cname-- says ""I'm sorry to the myriad of Arrivals and destnation scenarios that I have thrown","I want to see my son who has been living in PA. It could work out over New Years except cname-- says ""I'm sorry to the myriad of Arrivals and destnation scenarios that I have thrown", since the summer,0,1,0,0,0,0,0
2,2,7894,2,"[Hi -----, ]I have a friend who says he is arriving in Corvallis (CVI) tomorrow evening around 6:30PM... I can find no way this happens",I have a friend who says he is arriving in Corvallis (CVI) tomorrow evening around 6:30PM... I can find no way this happens,"Hi -----, ",1,0,0,0,0,0,0
2,2,7545,2,I need to get from newark De to American University [can you help me out?],I need to get from newark De to American University ,can you help me out?,0,0,0,0,0,1,0
2,2,7843,2,"[I think there is an issue with the website.] I just purchased two tickets, but it does not appear to have gone through and redirected me to the home page with an error message. Who can I contact?"," I just purchased two tickets, but it does not appear to have gone through and redirected me to the home page with an error message. Who can I contact?",I think there is an issue with the website.,0,1,0,0,0,0,0
2,2,7834,2,"I bought 2 tickets (reservation ------)[ ]from penn sets to Boston for tomorrow morning, and I'm trying to cancel one of the tickets. Is there a way to do that without canceling the whole trip?","I bought 2 tickets (reservation ------)from penn sets to Boston for tomorrow morning, and I'm trying to cancel one of the tickets. Is there a way to do that without canceling the whole trip?", ,0,0,0,0,0,0,0
2,2,8046,2,I am trying to go from Providence RI to Rutgers U in New Brunswick NJ. [There does not seem to be service?],I am trying to go from Providence RI to Rutgers U in New Brunswick NJ. ,There does not seem to be service?,0,0,0,0,0,1,0
2,2,8329,2,"[Hi -----, ]I am looking into purchasing a ticket on the cname- from New york to Washington DC in January. Train tickets say ""no baggage check-in"" does this mean that I cannot bring a suitcase with me?","I am looking into purchasing a ticket on the cname- from New york to Washington DC in January. Train tickets say ""no baggage check-in"" does this mean that I cannot bring a suitcase with me?","Hi -----, ",1,0,0,0,0,0,0
2,2,7989,2,i am trying to purchase 2 tickets and when i enter the authentication information it does not accept it. [I have confirmed with my employer that the information is correct.],i am trying to purchase 2 tickets and when i enter the authentication information it does not accept it. ,I have confirmed with my employer that the information is correct.,0,1,0,0,0,0,0
2,2,7717,2,"[-----, ]I have reservations for Sunday, November 16th, travelling from St. Louis to Chicago.[ I inadvertently deleted my email with all info. ]Have I can have the reservations/tickets resent to me?","I have reservations for Sunday, November 16th, travelling from St. Louis to Chicago.Have I can have the reservations/tickets resent to me?","-----,  I inadvertently deleted my email with all info. ",0,0,1,0,0,1,0
2,2,7937,2,[Hi] i have a emotional support dog I have a doctor's note [saying he's a emotional dog] but I haven't registered him yet, i have a emotional support dog I have a doctor's note  but I haven't registered him yet,Hisaying he's a emotional dog,1,1,0,0,0,0,0
2,2,7660,2,[hi] there is traffic and im trying to catch my connecting bus at the transbay terminal. what can i do, there is traffic and im trying to catch my connecting bus at the transbay terminal. what can i do,hi,1,0,0,0,0,0,0
2,2,7619,2,What does Error ID 503S mean? [I am trying to modify my ]reservation # ------.,What does Error ID 503S mean? reservation # ------.,I am trying to modify my ,0,1,0,0,0,0,0
2,2,8372,2,"[----- ]I'm trying to pay for my ticket Reservaion #------, but it's showing that I don't have any. [Can you help?]","I'm trying to pay for my ticket Reservaion #------, but it's showing that I don't have any. ",----- Can you help?,0,0,0,0,0,1,0
2,2,8396,2,i didnt get the email for changing my password [because i forgot],i didnt get the email for changing my password ,because i forgot,0,0,1,0,0,0,0
2,2,8324,2,[I am a AAA card holder. I want to purchase a ticket for a relative.] Could I use the AAA discount if im not the one traveling?, Could I use the AAA discount if im not the one traveling?,I am a AAA card holder. I want to purchase a ticket for a relative.,0,1,0,0,0,0,0
2,2,7855,2,"I just bought tickets and have not gotten my confirmation Email[. Also, ]the page crashed on me before I could ger my confirmation number. What do I do to get the Etickets resent to me.",I just bought tickets and have not gotten my confirmation Emailthe page crashed on me before I could ger my confirmation number. What do I do to get the Etickets resent to me.,". Also, ",0,0,0,0,0,1,0
2,2,7742,2,"[I already bought a ticket,] I have a confirmation number. How can I print a ticket", I have a confirmation number. How can I print a ticket,"I already bought a ticket,",0,1,0,0,0,0,0
2,2,7739,2,I want to use my points for a round trip fare from Chicago Union Station to Spingfield IL leaving Friday 11/13 at 7 a.m. and returning at 4:55 pm from Springfield. [How do I do that on line],I want to use my points for a round trip fare from Chicago Union Station to Spingfield IL leaving Friday 11/13 at 7 a.m. and returning at 4:55 pm from Springfield. ,How do I do that on line,0,0,0,0,0,1,0
2,2,7507,2,trying to find a good deal [and good timing] to go from New york to Baltimore (BWI),trying to find a good deal  to go from New york to Baltimore (BWI),and good timing,0,0,0,0,0,1,0
2,2,8188,2,Looking for saver fare to Pen Station (NYC) from RNO anytime [can you find one ]?,Looking for saver fare to Pen Station (NYC) from RNO anytime ?,can you find one ,0,0,0,0,0,1,0
2,2,8210,2,[Hello. ]I bought a 2 way ticket and lost it is there a way to get a replacement,I bought a 2 way ticket and lost it is there a way to get a replacement,Hello. ,1,0,0,0,0,0,0
2,2,8178,2,"I am trying to apply an evoucher to this purchase but it is not allowing me to do this.,. The voucher # is ---------- [- can you fix this?]","I am trying to apply an evoucher to this purchase but it is not allowing me to do this.,. The voucher # is ---------- ",- can you fix this?,0,0,0,0,0,1,0
2,2,8376,2,[Hi my question is on] the 421 eagle leaving Austin on the 19th to LA it departs at 6 30 pm then it goes to san Antonio and leave there at 2 45 am to LA it does not take 8 hours to get t san antiono, the 421 eagle leaving Austin on the 19th to LA it departs at 6 30 pm then it goes to san Antonio and leave there at 2 45 am to LA it does not take 8 hours to get t san antiono,Hi my question is on,1,0,0,0,0,1,0
2,2,8176,2,[hi] bought a first class ticket but it does not say so on the ticket i printed ho come, bought a first class ticket but it does not say so on the ticket i printed ho come,hi,1,0,0,0,0,0,0
2,2,7911,2,"[Hello, -----, ]My original password no longer seems to work [and ]I've tried unsuccessfully twice to reset my password. The message states that a temporary password has been sent to me email, but hasn'","My original password no longer seems to work I've tried unsuccessfully twice to reset my password. The message states that a temporary password has been sent to me email, but hasn'","Hello, -----, and ",1,0,0,0,0,1,0
2,2,7768,2,"[Hi -----,] I booked tickets yesterday but never recieved an email with my tickets. confirmation number is ------ and my name is ------------", I booked tickets yesterday but never recieved an email with my tickets. confirmation number is ------ and my name is ------------,"Hi -----,",1,0,0,0,0,0,0
2,2,8073,2,[Hello ]i booked the wrong ticket is it to late to switch it if my train leaves at four oclock?,i booked the wrong ticket is it to late to switch it if my train leaves at four oclock?,Hello ,1,0,0,0,0,0,0
2,2,7773,2,[Hi -----!] I bought a train ticket this morning and I cannot seem to locate a confirmation email.[ Is there a way to see a confirmation email or notification?], I bought a train ticket this morning and I cannot seem to locate a confirmation email.,Hi -----! Is there a way to see a confirmation email or notification?,1,0,0,0,0,1,0
2,2,8503,2,"[Hi,] I purchased three tickets on December 1st for a trip to Bellingham from Seattle, Washington. [I am now noticing ]I never received confirmation. [Does this purchase exist?]"," I purchased three tickets on December 1st for a trip to Bellingham from Seattle, Washington. I never received confirmation. ","Hi,I am now noticing Does this purchase exist?",1,0,0,0,0,1,0
2,2,8254,2,"[I am trying to log in.] I changed the password, have entered the new password and my membership number[--have also tried using my e-mail--]but i am unable to log in."," I changed the password, have entered the new password and my membership numberbut i am unable to log in.",I am trying to log in.--have also tried using my e-mail--,0,1,0,0,0,0,0
2,2,8498,2,I bought a ticket from Union Station Chicago to downtown Milwaukee for tomorrow leaving at 8:05pm. Do I need to switch my ticket if I want to leave earlier? [Or can I just show up for the Hiawatha trai],I bought a ticket from Union Station Chicago to downtown Milwaukee for tomorrow leaving at 8:05pm. Do I need to switch my ticket if I want to leave earlier? ,Or can I just show up for the Hiawatha trai,0,0,0,0,0,1,0
2,2,8438,2,"[HI, -----,] I WOULD LIKE TO TRAVEL FROM DAYTONIA BEACH FL TO DELRAY BEACH FL BEGINNING IN FEBRUARY OF 2016[, IS THAT POSSIBLE?]", I WOULD LIKE TO TRAVEL FROM DAYTONIA BEACH FL TO DELRAY BEACH FL BEGINNING IN FEBRUARY OF 2016,"HI, -----,, IS THAT POSSIBLE?",1,0,0,0,0,1,0
2,2,8461,2,In the past there have been one or two unhelpful conductors during the boarding process. [I have seen an improvement over the years an]d am pleased. Sometimes it's hard to understand the announcements,In the past there have been one or two unhelpful conductors during the boarding process. d am pleased. Sometimes it's hard to understand the announcements,I have seen an improvement over the years an,0,1,0,0,0,0,0
2,2,8444,2,[I am so frustrated with your site. ]I am trying to buy a gift certificate and at checkout it keeps asking me to log in or checkout as a new customer. Keeps telling me my login info is wrong!!!!!!,I am trying to buy a gift certificate and at checkout it keeps asking me to log in or checkout as a new customer. Keeps telling me my login info is wrong!!!!!!,I am so frustrated with your site. ,0,0,0,1,0,0,0
2,2,8109,2,[----- ]my Name ------------- I booked a ticket from Providence to New York for the 27th November I did not see my confirmation,my Name ------------- I booked a ticket from Providence to New York for the 27th November I did not see my confirmation,----- ,1,0,0,0,0,0,0
2,2,7844,2,I just booked a ticket and misspelled the passengers last name. [I need to fix it],I just booked a ticket and misspelled the passengers last name. ,I need to fix it,0,1,0,0,0,0,0
2,2,7966,2,I am going to san diego and need to know which of the San Diego is at Santa Fe? SAN DIEGO (SAN) OR SAN DIEGO SORENTO VALLEY? [SO I CAN BOOK IT NOW. -----],I am going to san diego and need to know which of the San Diego is at Santa Fe? SAN DIEGO (SAN) OR SAN DIEGO SORENTO VALLEY? ,SO I CAN BOOK IT NOW. -----,0,1,0,0,0,0,0
2,2,7920,2,I am locked out of my account and am certain that my email ------------------- and password ###### should work!!! [HELP!],I am locked out of my account and am certain that my email ------------------- and password ###### should work!!! ,HELP!,0,0,0,0,0,0,1
2,2,7869,2,[Your site is soooooooooooooo frustrating! ]I am trying to make a reservation and it is not accepting my password. So I used the Forgot the password tool and the site does not give me the chance to crea,I am trying to make a reservation and it is not accepting my password. So I used the Forgot the password tool and the site does not give me the chance to crea,Your site is soooooooooooooo frustrating! ,0,0,0,1,0,0,0
2,2,8450,2,[Hello: ]I called and booked tickets from Port Huron to Chicago from Dec. 8- Dec. 12. I am not able to find the email with the tickets attached.,I called and booked tickets from Port Huron to Chicago from Dec. 8- Dec. 12. I am not able to find the email with the tickets attached.,Hello: ,1,0,0,0,0,0,0
2,2,7600,2,[i don't understand your website at all...frustrating to say the least...]i want a roundtrip ticket from pittsburgh pa to san antonio tx..leave on the 14th and return on 16th[...am a senior....---],i want a roundtrip ticket from pittsburgh pa to san antonio tx..leave on the 14th and return on 16th,i don't understand your website at all...frustrating to say the least......am a senior....---,0,1,0,1,0,0,0
2,2,7863,2,[hi ----- .] does the train take me from bellingham to seatac, does the train take me from bellingham to seatac,hi ----- .,1,0,0,0,0,0,0
2,2,7884,2,"I ordered tickets for 10/25 and 10/27 a few days agao but have not received the email with the confirmation[, yes,] --------------- (----------------[: business class goleta, CA to atascedero, CA and ret]",I ordered tickets for 10/25 and 10/27 a few days agao but have not received the email with the confirmation --------------- (----------------,", yes,: business class goleta, CA to atascedero, CA and ret",0,0,0,0,0,1,0
2,2,7750,2,"I didn't receive the emailed ticket for my trip on [12/9, from Emeryville, CA to Boston, MA, ]reservation confirmation no ------. Could you please email it again to --------------------. [Thank you.]",I didn't receive the emailed ticket for my trip on reservation confirmation no ------. Could you please email it again to --------------------. ,"12/9, from Emeryville, CA to Boston, MA, Thank you.",0,0,0,0,1,1,0
2,2,8108,2,I heard that I can buy and 'on-off' pass for $500 which allows interrupts in trip. [Is this true.] Can you send me more information about this. [Thanks],I heard that I can buy and 'on-off' pass for $500 which allows interrupts in trip.  Can you send me more information about this. ,Is this true.Thanks,0,0,0,0,1,0,0
2,2,8454,2,[Hello] can I pay at the station I don't have a card, can I pay at the station I don't have a card,Hello,1,0,0,0,0,0,0
2,2,8260,2,"[Hello,] would you please e-mail me a receipt for my trip, Reservation # ------."," would you please e-mail me a receipt for my trip, Reservation # ------.","Hello,",1,0,0,0,0,0,0
2,2,7832,2,i cannot process the ticket it will not take my moble number [.... UGH],i cannot process the ticket it will not take my moble number ,.... UGH,0,0,0,0,0,0,1
2,2,7800,2,I am trying to print out confirmation for Reservation Number ------ and it won't print. [How do I get a record of this for my receipts?],I am trying to print out confirmation for Reservation Number ------ and it won't print. ,How do I get a record of this for my receipts?,0,0,0,0,0,1,0
2,2,7514,2,I purchased a ticket [for my son this summer ]that I never used. I am now trying to track down information on the ticket so that I can use it. [Can you help?],I purchased a ticket that I never used. I am now trying to track down information on the ticket so that I can use it. ,for my son this summer Can you help?,0,1,0,0,0,1,0
2,2,7906,2,"[Hey -----, ]is there a train that goes from palmdale CA to phoenix AZ",is there a train that goes from palmdale CA to phoenix AZ,"Hey -----, ",1,0,0,0,0,0,0
2,2,7684,2,[----- ]I need to change my departure from 6:55 am on 12/30/2015 to 11 am. [My reservation # is ------.],I need to change my departure from 6:55 am on 12/30/2015 to 11 am. ,----- My reservation # is ------.,1,1,0,0,0,0,0
2,2,7946,2,"[hi,] are there any trains going from phiilly 30th street station to new brunswick nj monday dec 21 in the morning?", are there any trains going from phiilly 30th street station to new brunswick nj monday dec 21 in the morning?,"hi,",1,0,0,0,0,0,0
2,2,8392,2,[hi ]could u tell me which track the 2167 Acela might arrive?,could u tell me which track the 2167 Acela might arrive?,hi ,1,0,0,0,0,0,0
2,2,7797,2,Looking for 2 adult 1 senior and 1 child (8yrs) from Providence to Penn Station NY Saturday am December 5 returning that evening [can you tell me the best deals],Looking for 2 adult 1 senior and 1 child (8yrs) from Providence to Penn Station NY Saturday am December 5 returning that evening ,can you tell me the best deals,0,0,0,0,0,1,0
2,2,8250,2,I am trying to get a quote for fares from Deland Florida to Williston North Dakota and exclamation comes up in Red [what does that mean?],I am trying to get a quote for fares from Deland Florida to Williston North Dakota and exclamation comes up in Red ,what does that mean?,0,0,0,0,0,1,0
2,2,7674,2,[I have etickets already. ]how much time do I need to arrive at the station before my train leaves?,how much time do I need to arrive at the station before my train leaves?,I have etickets already. ,0,1,0,0,0,0,0
2,2,7771,2,"I am attempting to make a reservation for today. However, when I am asked to verify my Visa card [( new process)], it does not recognize the information provided","I am attempting to make a reservation for today. However, when I am asked to verify my Visa card , it does not recognize the information provided",( new process),0,0,0,0,0,1,0
2,2,7677,2,What size bags can u take on the train [if u can't check them],What size bags can u take on the train ,if u can't check them,0,0,0,0,0,1,0
2,2,7707,2,[Hi ----- ]we are looking for a one day trip from dc to nyc,we are looking for a one day trip from dc to nyc,Hi ----- ,1,0,0,0,0,0,0
2,2,7806,2,i can't find any tickets for my request. [What do I do?],i can't find any tickets for my request. ,What do I do?,0,0,0,0,0,1,0
2,2,7729,2,"[Hi,] I need to cancel travel for this Weds and have it placed on an evoucher.", I need to cancel travel for this Weds and have it placed on an evoucher.,"Hi,",1,0,0,0,0,0,0
2,2,7821,2,"[hi,. ]I bought a ticket a few weeks ago for tomorrow [and I am not sure where it is]. can I print another copy?",I bought a ticket a few weeks ago for tomorrow . can I print another copy?,"hi,. and I am not sure where it is",1,0,1,0,0,0,0
2,2,8033,2,I have a daughter stranded in charleston sc [her husband is station in italy airforce she cant get home to him now so ]she needs to get to [his folks here in] montana sidney can you tell me how much that,I have a daughter stranded in charleston sc she needs to get to  montana sidney can you tell me how much that,her husband is station in italy airforce she cant get home to him now so his folks here in,0,1,0,0,0,0,0
2,2,8028,2,"[Hi -----.] I recently made reservations, [but could not find my account at that time]. How do I add those reservations to my account? Here is the info if needed ------"," I recently made reservations, . How do I add those reservations to my account? Here is the info if needed ------",Hi -----.but could not find my account at that time,1,0,0,0,0,1,0
2,2,8052,2,i have not recieved an email with my etickets that I booked this mornng. [Is there any way I can check on those?],i have not recieved an email with my etickets that I booked this mornng. ,Is there any way I can check on those?,0,0,0,0,0,1,0
2,2,8104,2,[I'm confused - adult tickets are from 13 yrs to 61. ]Can my 15 old granddaughter go & on the train & be resosponible for her 10 yr sister?,Can my 15 old granddaughter go & on the train & be resosponible for her 10 yr sister?,I'm confused - adult tickets are from 13 yrs to 61. ,0,0,0,0,0,1,1
2,2,8110,2,[Hi -----.] I forgot my log in password & I keep trying forgot password but I still have problems. My name is -------------------- and my cname- Guest Rewards # is ##########, I forgot my log in password & I keep trying forgot password but I still have problems. My name is -------------------- and my cname- Guest Rewards # is ##########,Hi -----.,1,0,0,0,0,0,0
2,2,8129,2,[Hi there.] I work for a non profit organization and we are inquiring about in-kind advertising for our accessibility programs. Our office is located in New York City & in close proximity to cname-, I work for a non profit organization and we are inquiring about in-kind advertising for our accessibility programs. Our office is located in New York City & in close proximity to cname-,Hi there.,1,0,0,0,0,0,0
2,2,8212,2,[I checked on line to buy tickets but it said there was no seats left but ]when I called them they booked me a seat. am I guaranteed that seat since I paid for it?,when I called them they booked me a seat. am I guaranteed that seat since I paid for it?,I checked on line to buy tickets but it said there was no seats left but ,0,1,0,0,0,0,0
2,2,7791,2,If changing the date of a trip [(same departure and destination)] is there a penalty?,If changing the date of a trip  is there a penalty?,(same departure and destination),0,0,0,0,0,1,0
2,2,8331,2,"[Hi -----, ]I've reserved train on Jan. 18, 2015 (at 8:30 AM departure) in New york Pennstation","I've reserved train on Jan. 18, 2015 (at 8:30 AM departure) in New york Pennstation","Hi -----, ",1,0,0,0,0,0,0
2,2,8113,2,I have round trip reservations for ---- and --------------------------------------- [to --------------------- leaving Nov. 24 returning Nov. 28.] I need to print the tickets again. [Lost in relocation.],I have round trip reservations for ---- and ---------------------------------------  I need to print the tickets again. ,to --------------------- leaving Nov. 24 returning Nov. 28.Lost in relocation.,0,0,1,0,0,1,0
2,2,8466,2,I asm trying to find a date opened to buy tickets for my son's family of 4 [no one is disabled] I will not be going any date in Dec that is available in Dec.,I asm trying to find a date opened to buy tickets for my son's family of 4  I will not be going any date in Dec that is available in Dec.,no one is disabled,0,0,0,0,0,0,0
2,2,8166,2,[Hi] im looking for rates leaving Flordia to Texas with a dog, im looking for rates leaving Flordia to Texas with a dog,Hi,1,0,0,0,0,0,0
2,2,8121,2,[Good morning.] I entered my email address to hvae my password reset (twice) and no password was sent to me. [I checked the Junk/Spam folder but there is nothing. How do i rectify this?], I entered my email address to hvae my password reset (twice) and no password was sent to me. ,Good morning.I checked the Junk/Spam folder but there is nothing. How do i rectify this?,1,0,0,0,0,1,0
2,2,8485,2,can we get off the train T CONNELLVILLE AND CATCH THE A TAIN ON TO NEW YORK OR WASINGTON [PLEASE],can we get off the train T CONNELLVILLE AND CATCH THE A TAIN ON TO NEW YORK OR WASINGTON ,PLEASE,0,0,0,0,0,1,0
2,2,8160,2,"[Hi,] i would like to change the time of my trip. [Would that be possible?]", i would like to change the time of my trip. ,"Hi,Would that be possible?",1,0,0,0,0,1,0
2,2,8120,2,"[Hi there,] I wanted to cancel a trip scheduled for today. [I couldn't seem to find it with the record locator numbers I got in my email so I was having trouble canceling the trip on my own.]", I wanted to cancel a trip scheduled for today. ,"Hi there,I couldn't seem to find it with the record locator numbers I got in my email so I was having trouble canceling the trip on my own.",1,0,1,0,0,0,0
2,2,7736,2,"[hello, ]can I just reserve a roomette instead of a family bedroom? [I I will be traveling with ]my 2 small children [who will be sleeping with me anyway, we dont need 4 beds]",can I just reserve a roomette instead of a family bedroom? my 2 small children ,"hello, I I will be traveling with who will be sleeping with me anyway, we dont need 4 beds",1,1,0,0,0,0,0
2,2,7761,2,[Hi ]I'm going home from NYC to Hartford CT I have 1 carryon and 1 suitcase approx weight 20kgs .Will I be able to take my bag without hassles. [Let me know so I can book the ticket online],I'm going home from NYC to Hartford CT I have 1 carryon and 1 suitcase approx weight 20kgs .Will I be able to take my bag without hassles. ,Hi Let me know so I can book the ticket online,1,0,0,0,0,1,0
2,2,7721,2,"[Hi, ]I bought the tickets for my whole family from Vancouver BC to Los Angeles.[ ]My reservation number is ------. Can I upgrade it from coach seat to a family bedroom?",I bought the tickets for my whole family from Vancouver BC to Los Angeles.My reservation number is ------. Can I upgrade it from coach seat to a family bedroom?,"Hi,  ",1,0,0,0,0,0,0
2,2,8094,2,I was looking into reserving a seat on a train a couple weeks ago but [I put it off and I ]was going to book it today. The price is about $30 more. [I've never taken a train before.],I was looking into reserving a seat on a train a couple weeks ago but was going to book it today. The price is about $30 more. ,I put it off and I I've never taken a train before.,0,1,0,0,0,0,0
2,2,7772,2,I have booked a reservartion # ------ for today but did not get a confirm email with pdf ticket [- help],I have booked a reservartion # ------ for today but did not get a confirm email with pdf ticket ,- help,0,0,0,0,0,1,0
2,2,8055,2,"[Exchange Voucher - how do I use it? ]I am about to buy a ticket for next Monday, how do I insure that I get the credit of $19 on my exchange voucher? [Thanks.]","I am about to buy a ticket for next Monday, how do I insure that I get the credit of $19 on my exchange voucher? ",Exchange Voucher - how do I use it? Thanks.,0,0,0,0,1,1,0
2,2,7830,2,"I am looking for a receipt for a ticket that was purchased at the cname- station BWI location on 10/19/15, [could you help me with that?]","I am looking for a receipt for a ticket that was purchased at the cname- station BWI location on 10/19/15, ",could you help me with that?,0,0,0,0,0,1,0
2,2,7840,2,[trying to purchase a ticket for my grandma....]I get all the way to purchase screen and it says it's waiting for authentication but never confirms or say why it's not confirming,I get all the way to purchase screen and it says it's waiting for authentication but never confirms or say why it's not confirming,trying to purchase a ticket for my grandma....,0,1,0,0,0,0,0
2,2,7747,2,[Good afternoon -] is it possible to get a receipt for a trip already taken? [Specifically ------], is it possible to get a receipt for a trip already taken? ,Good afternoon -Specifically ------,1,0,0,0,0,1,0
2,2,7851,2,Where can I find the list of cities and times that the auto train goes through? [There used to be a schedule of aprox. times on a leaflet that was given out at the time of check in.],Where can I find the list of cities and times that the auto train goes through? ,There used to be a schedule of aprox. times on a leaflet that was given out at the time of check in.,0,1,0,0,0,0,0
2,2,8021,2,[Hi! ]I accidentally deleted my confirmation and ticket emails from both my inbox and trash. How can I get my ticket for a train on tuesday [afternoon]?,I accidentally deleted my confirmation and ticket emails from both my inbox and trash. How can I get my ticket for a train on tuesday ?,Hi! afternoon,1,0,0,0,0,1,0
2,2,8068,2,I purchased my dad a ticket [to come home for the holiday]. If he can't come can he use the ticket for a later date? FYI I purchased the insurance.,I purchased my dad a ticket . If he can't come can he use the ticket for a later date? FYI I purchased the insurance.,to come home for the holiday,0,1,0,0,0,0,0
2,2,8074,2,"[hello, I am on the website and it is showing ]cname- Cascades takes 5hrs 28 mins from Vancouver BC Canada to Tacoma Wa, and that Coast Starlite leaves at 9:35 an and arrives same destination at 10:21-","cname- Cascades takes 5hrs 28 mins from Vancouver BC Canada to Tacoma Wa, and that Coast Starlite leaves at 9:35 an and arrives same destination at 10:21-","hello, I am on the website and it is showing ",1,1,0,0,0,0,0
2,2,7752,2,"Is there a train that goes from Chico, CA to Riverside, ca? [I keep seeing bus references]","Is there a train that goes from Chico, CA to Riverside, ca? ",I keep seeing bus references,0,1,0,0,0,0,0
2,2,7730,2,[i made reservations on line for a round trip and the first selection i made i cleared the cart because i wanted to change my selection]did i just make two reservations,did i just make two reservations,i made reservations on line for a round trip and the first selection i made i cleared the cart because i wanted to change my selection,0,1,0,0,0,0,0
2,2,7719,2,when should I see guest rewards for three family members I signed up [to guest rewards]? [It has already been about two weeks.],when should I see guest rewards for three family members I signed up ? ,to guest rewardsIt has already been about two weeks.,0,1,0,0,0,0,0
2,2,7683,2,"[Good morning -----, question is ]I am trying to get a quotation form Bellingham to Portland leaving May 13th and returning May 16th. [2 but]",I am trying to get a quotation form Bellingham to Portland leaving May 13th and returning May 16th. ,"Good morning -----, question is 2 but",1,0,0,0,0,1,0
2,2,7527,2,can i take my pet witm me [iam planing on traveling from chicago il to salt lake city ut],can i take my pet witm me ,iam planing on traveling from chicago il to salt lake city ut,0,1,0,0,0,0,0
2,2,7537,2,"I purchased a round trip ticket to Kingston, Rhode Island for Friday November 13 and can't find my ticket [- don't remember if I printed my ticket out - can you help me]","I purchased a round trip ticket to Kingston, Rhode Island for Friday November 13 and can't find my ticket ",- don't remember if I printed my ticket out - can you help me,0,1,0,0,0,1,0
2,2,7786,2,Why isn't there any train schedules listed for West Trenton Train Station? [I' was always able to board a train in Ewing.],Why isn't there any train schedules listed for West Trenton Train Station? ,I' was always able to board a train in Ewing.,0,1,0,0,0,0,0
2,2,7524,2,"[I've entered the destination city, the arrival city, the departure date and the time, but] when I click find trains, it does not execute the search for me. [Is there another way to check availability?]"," when I click find trains, it does not execute the search for me. ","I've entered the destination city, the arrival city, the departure date and the time, butIs there another way to check availability?",0,1,0,0,0,1,0
2,2,7785,2,"[Hi, ]I reset my password and it continues to tell me it is incorrect and won't let me log in",I reset my password and it continues to tell me it is incorrect and won't let me log in,"Hi, ",1,0,0,0,0,0,0
2,2,7546,2,[hello.] i just wanted to know if [theirs] pet allowed in the train?, i just wanted to know if  pet allowed in the train?,hello.theirs,1,0,0,0,0,0,0
2,2,7690,2,[Hi ]searching for a round trip from Bridgeport ct to phil. PA & back from 11/19 to 11/22,searching for a round trip from Bridgeport ct to phil. PA & back from 11/19 to 11/22,Hi ,1,0,0,0,0,0,0
2,2,7694,2,"[Good morning, we're from England and are ]trying to book a train journey for next year, from Los Angeles to Las Vegas. [Please ]can you advise if there is a direct train route[, thank you]","trying to book a train journey for next year, from Los Angeles to Las Vegas. can you advise if there is a direct train route","Good morning, we're from England and are Please , thank you",1,1,0,0,1,0,0
2,2,7686,2,"I'm trying to get my father from Long Beach, CA to San Jose, CA for the holidays.[ I'm confused as to how to do it?]","I'm trying to get my father from Long Beach, CA to San Jose, CA for the holidays.", I'm confused as to how to do it?,0,0,0,0,0,1,0
2,2,7599,2,"I need a train from union station to tulsa, ok. [help finds]","I need a train from union station to tulsa, ok. ",help finds,0,0,0,0,0,1,0
2,2,7622,2,"[Hello,] I am [actually] looking for information on the application process for the next round of cname-- Residency .", I am  looking for information on the application process for the next round of cname-- Residency .,"Hello,actually",1,0,0,0,0,1,0
2,2,7621,2,"I keep getting an error when I try to process a trip for January 2016[, what is the issue?]",I keep getting an error when I try to process a trip for January 2016,", what is the issue?",0,0,0,0,0,1,0
2,2,7516,2,"[Hi, ]I want to travel from Boston (south Station) to NY Penn Station on 5th january at 9:36 pm [from Boston.] The route is 67 Northeast Regional.",I want to travel from Boston (south Station) to NY Penn Station on 5th january at 9:36 pm  The route is 67 Northeast Regional.,"Hi, from Boston.",1,1,0,0,0,0,0
2,2,7595,2,"[Hi .. ]I am looking to book online and haven't done a sleeper for awhile. I will be traveling alone [(not sure of dates yet, possible funeral soon) ]but do I have to purchase a reserved seat",I am looking to book online and haven't done a sleeper for awhile. I will be traveling alone but do I have to purchase a reserved seat,"Hi .. (not sure of dates yet, possible funeral soon) ",1,1,0,0,0,0,0
2,2,7512,2,"I [have ]clicked on the price for a [coach] seat, but when I enter ""add to cart"" it keeps coming back ""select price."" [That's pretty use.less]","I clicked on the price for a  seat, but when I enter ""add to cart"" it keeps coming back ""select price."" ",have coachThat's pretty use.less,0,0,0,1,0,0,0
2,2,7581,2,"[Hi, ]I would like to travel from Los Angeles to New Orleans on the Sunset Limited sometime in Janaury",I would like to travel from Los Angeles to New Orleans on the Sunset Limited sometime in Janaury,"Hi, ",1,0,0,0,0,0,0
2,2,7596,2,"[Hi, ]I'm having a problem cancelling the Departure portion of my trip, [reservation ------,] I want to keep my return trip[, but I don't need to take the train on Saturday, Nov. 7th anymore]","I'm having a problem cancelling the Departure portion of my trip,  I want to keep my return trip","Hi, reservation ------,, but I don't need to take the train on Saturday, Nov. 7th anymore",1,1,0,0,0,1,0
2,2,7568,2,[Hi -----! ]I am looking to dispute a charge. cname- charged me for two tickets after I modified my reservation.,I am looking to dispute a charge. cname- charged me for two tickets after I modified my reservation.,Hi -----! ,1,0,0,0,0,0,0
2,2,7573,2,"[I want to buy a ticket.] I have filled in the information but the ""find trains"" button is grayed out and won't work. [What am I doing wrong?]"," I have filled in the information but the ""find trains"" button is grayed out and won't work. ",I want to buy a ticket.What am I doing wrong?,0,0,0,0,0,1,0
2,2,7583,2,[Yes please. ]Are there any extra trains added to schedule from yonkers north on Sunday Nov.29th?,Are there any extra trains added to schedule from yonkers north on Sunday Nov.29th?,Yes please. ,0,0,0,0,0,1,0
2,2,7763,2,"I sent the ticket I bought for a friend to the wrong email address[, can you help]",I sent the ticket I bought for a friend to the wrong email address,", can you help",0,0,0,0,0,1,0
2,2,7765,2,[hello-]I need to call in payment for a reservation I just booked[....this is the first time I have booked cname- in my system],I need to call in payment for a reservation I just booked,hello-....this is the first time I have booked cname- in my system,1,1,0,0,0,0,0
2,2,7819,2,"I am travelling to Harrisburg, PA [to the USCTLHA Grand Review]. I was told there is a discount rate for 1st and 2nd passengers. [Can you confirm?]","I am travelling to Harrisburg, PA . I was told there is a discount rate for 1st and 2nd passengers. ",to the USCTLHA Grand ReviewCan you confirm?,0,1,0,0,0,1,0
2,2,8347,2,[This is our first time on a train. ]Do I get assigned seats? [Have a family and ]need to make sure we have seats together with the kids[? Thanks],Do I get assigned seats? need to make sure we have seats together with the kids,This is our first time on a train. Have a family and ? Thanks,0,1,0,0,1,0,0
2,2,7829,2,[----- ]I forgot my password and so I requested a new password. It has not showed on my email and since then I found my password. What do I need to do?,I forgot my password and so I requested a new password. It has not showed on my email and since then I found my password. What do I need to do?,----- ,1,0,0,0,0,0,0
2,2,8064,2,I'm checking on prices from Sacramento to reno Nevada [however I cant access prices oh btw thats ]leaving tonight return tomorrow!,I'm checking on prices from Sacramento to reno Nevada leaving tonight return tomorrow!,however I cant access prices oh btw thats ,0,1,0,0,0,0,0
2,2,8082,2,[Hi! ]I was wondering if you need to check in 3 days prior to your train departing? [I am new at this and will be leaving on Wednesday so I want to make sure everything is squared away. Thank you],I was wondering if you need to check in 3 days prior to your train departing? ,Hi! I am new at this and will be leaving on Wednesday so I want to make sure everything is squared away. Thank you,1,1,0,0,1,0,0
2,2,8287,2,[Hi -----] What time should we be at the Whitefish station if we are departing at 7:46am?, What time should we be at the Whitefish station if we are departing at 7:46am?,Hi -----,1,0,0,0,0,0,0
2,2,7982,2,I am trying to schedule a round trip train ride from Indy to Chicago. I have my departure selected for 4 coach seats 6am departure....how do i select return times? [or what do i do next?],I am trying to schedule a round trip train ride from Indy to Chicago. I have my departure selected for 4 coach seats 6am departure....how do i select return times? ,or what do i do next?,0,0,0,0,0,1,0
2,2,7997,2,[Greetings: ]I have a friend who would like to take the train from Chicago to North Georgia approximately 70 miles north of Atlanta. [Would this be possible?],I have a friend who would like to take the train from Chicago to North Georgia approximately 70 miles north of Atlanta. ,Greetings: Would this be possible?,1,0,0,0,0,1,0
2,2,8019,2,"On the Heartland Flyer, what is the difference between the 2 ticket prices? [One is $39, I believe, and the other is $46.]","On the Heartland Flyer, what is the difference between the 2 ticket prices? ","One is $39, I believe, and the other is $46.",0,1,0,0,0,0,0
2,2,7998,2,"[hello,] can i take a train from New York to Washington DC and send my checked baggage in another train accept baggage", can i take a train from New York to Washington DC and send my checked baggage in another train accept baggage,"hello,",1,0,0,0,0,0,0
2,2,7813,2,"If someone needs assistance getting from the vehicle drop off point, to the actual train, [how do we arrange that?]","If someone needs assistance getting from the vehicle drop off point, to the actual train, ",how do we arrange that?,0,0,0,0,0,1,0
2,2,7787,2,"I'd like to add a non-synchronous ticket and seat starting from Newark, NJ <> Baltimore with this ticket. [Is that possible?]","I'd like to add a non-synchronous ticket and seat starting from Newark, NJ <> Baltimore with this ticket. ",Is that possible?,0,0,0,0,0,1,0
2,2,8032,2,do you forsee any problems with the 5:55pm train going to NY today? [I just cancelled my flight to get on the train],do you forsee any problems with the 5:55pm train going to NY today? ,I just cancelled my flight to get on the train,0,1,0,0,0,0,0
2,2,8018,2,"I have a reservation for December 3, but like to change my reservation for below. [pls advise.]","I have a reservation for December 3, but like to change my reservation for below. ",pls advise.,0,0,0,0,0,1,0
2,2,8029,2,I got on wrong train. My ticket is 93 to Wilmington de. [They tell me ]the train is going to Harrisburg. Can I use this ticket and get off in paoli pA,I got on wrong train. My ticket is 93 to Wilmington de. the train is going to Harrisburg. Can I use this ticket and get off in paoli pA,They tell me ,0,0,0,0,0,1,0
2,2,8030,2,"What is the phone number to the Salt Lake City station? [I have the address 340 S 600 W; SLC, UT 84101, but I need to actually speak with someone there.]",What is the phone number to the Salt Lake City station? ,"I have the address 340 S 600 W; SLC, UT 84101, but I need to actually speak with someone there.",0,1,0,0,0,0,0
2,2,7979,2,[having difficulty online booking...]need to know schedule for leaving orlando on dec. 15 to savannah,need to know schedule for leaving orlando on dec. 15 to savannah,having difficulty online booking...,0,1,0,0,0,0,0
2,2,7918,2,"[HI ----- , ]IF I DONT HAVE A CREDIT CARD , CAN I STILL RESERVE cname- TICKETS ?","IF I DONT HAVE A CREDIT CARD , CAN I STILL RESERVE cname- TICKETS ?","HI ----- , ",1,0,0,0,0,0,0
2,2,7955,2,"[I have a quick question. I just wanted to know before I buy my ticket,] if I don't make it to the scheduled time of departure, can I ride in the next available trip going to the same destination? [Thank]"," if I don't make it to the scheduled time of departure, can I ride in the next available trip going to the same destination? ","I have a quick question. I just wanted to know before I buy my ticket,Thank",0,0,0,0,1,1,0
2,2,7944,2,"[Hi, ]I am riding on the NE Regional for Christmas and I need to take my dog with me",I am riding on the NE Regional for Christmas and I need to take my dog with me,"Hi, ",1,0,0,0,0,0,0
2,2,7936,2,"is there a train that goes directly from san diego,ca to the bay area in california[...maybe on the coast and] that does not switch trains or onto a bus?","is there a train that goes directly from san diego,ca to the bay area in california that does not switch trains or onto a bus?",...maybe on the coast and,0,1,0,0,0,0,0
2,2,7808,2,"I can't log into my account, and I have reset my password [with no luck]","I can't log into my account, and I have reset my password ",with no luck,0,0,0,0,0,1,0
2,2,7871,2,"[Hi, ]the website doesn't appear to be working,[ not letting me select a departure.] Is there a number I can call to book?","the website doesn't appear to be working, Is there a number I can call to book?","Hi,  not letting me select a departure.",1,0,0,0,0,1,0
2,2,7889,2,[I have reset my password several times but ]every time I try to log in it tells me the password is not valid even though I have had successful resets each time.,every time I try to log in it tells me the password is not valid even though I have had successful resets each time.,I have reset my password several times but ,0,0,0,0,0,1,0
2,2,7770,2,[----- ]who would you recommend me contact regarding implementing digital signage to enhance your customer's experience?,who would you recommend me contact regarding implementing digital signage to enhance your customer's experience?,----- ,0,0,0,0,0,1,0
2,2,7764,2,How do I redeem points for a round trip ticket[--I only see one way]?,How do I redeem points for a round trip ticket?,--I only see one way,0,1,0,0,0,0,0
2,2,7720,2,"[trying to log in,] forgot my password and clicked the link but never got it sent to me", forgot my password and clicked the link but never got it sent to me,"trying to log in,",0,0,0,0,0,1,0
2,2,7710,2,I cannot find any trains departing from Niagara falls going towards toronto. [is the train down?],I cannot find any trains departing from Niagara falls going towards toronto. ,is the train down?,0,0,0,0,0,1,0
2,2,8413,2,[Hi.] I am Military Retired and am looking to get as close to Hilton Head SC on 12/20 and returning 12/27. [Can you help me?], I am Military Retired and am looking to get as close to Hilton Head SC on 12/20 and returning 12/27. ,Hi.Can you help me?,1,0,0,0,0,1,0
2,2,7740,2,I went on your site this morning and put in my trip and I saw one way fares [for],I went on your site this morning and put in my trip and I saw one way fares ,for,0,0,0,0,0,1,0
2,2,7700,2,how do I get a refund for my ticket? [I won't be needing it],how do I get a refund for my ticket? ,I won't be needing it,0,0,1,0,0,0,0
2,2,8395,2,"why have me fill in all the boxes then respond with ""problem finding service""without giving alternate ideas[…can't just guess on train service / stations]","why have me fill in all the boxes then respond with ""problem finding service""without giving alternate ideas",…can't just guess on train service / stations,0,1,0,0,0,0,0
2,2,7726,2,How do I book travel from southern ca (camarillo) to San Francisco. I know I need [to do ]a combination of a train and bus.,How do I book travel from southern ca (camarillo) to San Francisco. I know I need a combination of a train and bus.,to do ,0,0,0,0,0,1,0
2,2,7702,2,"i am trying to get a train ticket for November 12th this Thursday from Jackson, ms to ladson, sc 29456. [can you assist?]","i am trying to get a train ticket for November 12th this Thursday from Jackson, ms to ladson, sc 29456. ",can you assist?,0,0,0,0,0,1,0
2,2,7713,2,I have not yet received my email ticket. [Is there a problem? Thank you],I have not yet received my email ticket. ,Is there a problem? Thank you,0,0,0,0,1,1,0
2,2,7703,2,I need a faster way to contact the office of Customer Relations. [I have their address.] I would like an email or a telephone #.,I need a faster way to contact the office of Customer Relations.  I would like an email or a telephone #.,I have their address.,0,1,0,0,0,0,0
2,2,7688,2,"[----- ]what is the Senior ticket price from Osceola, IA to Denver, Co?","what is the Senior ticket price from Osceola, IA to Denver, Co?",----- ,1,0,0,0,0,0,0
2,2,7682,2,[Hi -----. ]We have tickets from NY penn to Albany at 5:15 and would like to leave earlier. [Is that possible],We have tickets from NY penn to Albany at 5:15 and would like to leave earlier. ,Hi -----. Is that possible,1,0,0,0,0,1,0
2,2,8402,2,bought a train ticket yesterday and sent it to wrong email [what do i do],bought a train ticket yesterday and sent it to wrong email ,what do i do,0,0,0,0,0,1,0
2,2,8435,2,"[I have typed in from ]Grand Juction, CO to Denver, CO as we are an adult with AAA membership and 1 senior. [I think everything looks fine,] how do I pay for the two coach seats?","Grand Juction, CO to Denver, CO as we are an adult with AAA membership and 1 senior.  how do I pay for the two coach seats?","I have typed in from I think everything looks fine,",0,1,0,0,0,0,0
2,2,8431,2,"[Hi -----, ]I need to travel from Williston, ND to Havre, MT and return back to Williston with my dog","I need to travel from Williston, ND to Havre, MT and return back to Williston with my dog","Hi -----, ",1,0,0,0,0,0,0
2,2,8406,2,[Hello] how much for a round trip ticket from Detroit to chicago, how much for a round trip ticket from Detroit to chicago,Hello,1,0,0,0,0,0,0
2,2,8393,2,[I sent a message prior. Did you see my question?] Problems making a reservation and paying with a Visa Card, Problems making a reservation and paying with a Visa Card,I sent a message prior. Did you see my question?,0,0,0,0,0,1,0
2,2,8427,2,"[omg, this website is TERRIBLE! ]That was the 5th[- the FIFTH-] time I've followed your directions and reset my password.",That was the 5th time I've followed your directions and reset my password.,"omg, this website is TERRIBLE! - the FIFTH-",0,0,0,1,0,0,1
2,2,8342,2,[-----] I am trying to reserve on the car train but its not allowing me to get the ticket, I am trying to reserve on the car train but its not allowing me to get the ticket,-----,0,0,0,0,0,1,0
2,2,7659,2,[Hi. ]Can I get on at one stop after the one I have on my reservation>,Can I get on at one stop after the one I have on my reservation>,Hi. ,1,0,0,0,0,0,0
2,2,8409,2,"i requested a ticket at the station, and not an emailed purchase voucher, and boarding pass. [what do i do now.]","i requested a ticket at the station, and not an emailed purchase voucher, and boarding pass. ",what do i do now.,0,0,0,0,0,1,0
2,2,7650,2,We have reservations on the auto train [for Nov.12 ]to Lorton Va. Are the trains up and running because of the past storms?,We have reservations on the auto train to Lorton Va. Are the trains up and running because of the past storms?,for Nov.12 ,0,1,0,0,0,0,0
2,2,8358,2,"I have a trip planned for 12/04/15 from Eugene, Oregon to Portland, Oregon. I need to extend my itinerary to Vancouver, Washington. [How can I do this?]","I have a trip planned for 12/04/15 from Eugene, Oregon to Portland, Oregon. I need to extend my itinerary to Vancouver, Washington. ",How can I do this?,0,0,0,0,0,1,0
2,2,8298,2,[----- ]there is only one train daily from phila pa to atlnta ga,there is only one train daily from phila pa to atlnta ga,----- ,0,0,0,0,0,1,0
2,2,8308,2,"How many points do I have on my cname- account, ############? [Thanks,] -----","How many points do I have on my cname- account, ############?  -----","Thanks,",0,0,0,0,1,0,0
2,2,8333,2,"My mother bought my ticket and accidentally put her name instead of mine, [I am worried they will not let me use the ticket]","My mother bought my ticket and accidentally put her name instead of mine, ",I am worried they will not let me use the ticket,0,0,0,0,0,0,1
2,2,8337,2,"[hi] want to take a train to south centeral Colorado from Denver, but site keeps putting me on a bus,"," want to take a train to south centeral Colorado from Denver, but site keeps putting me on a bus,",hi,1,0,0,0,0,0,0
2,2,8024,2,"[Hi, -----. ]I forget my password, and entered my email to reset it. But cname- hasn't sent me any emails regarding password resetting[, and I'm wondering what's going on here]","I forget my password, and entered my email to reset it. But cname- hasn't sent me any emails regarding password resetting","Hi, -----. , and I'm wondering what's going on here",1,0,0,0,0,1,0
2,2,7789,2,"[----- ]can you tell me if cname- goes from wilmington, delaware to northeast md. [I just recently got a job and I am trying to figure out if transportation is available]","can you tell me if cname- goes from wilmington, delaware to northeast md. ",----- I just recently got a job and I am trying to figure out if transportation is available,1,1,0,0,0,0,0
2,2,8361,2,I forgot my password and clicked on the link asking that it be sent to me. [That was hours ago.] I still don't have an e-mail with the new password.[... What do I do now?],I forgot my password and clicked on the link asking that it be sent to me.  I still don't have an e-mail with the new password.,That was hours ago.... What do I do now?,0,1,0,0,0,1,0
2,2,8378,2,"[hi ]im trying to find my old reservation for tomorrow to print out, [how do i do that?]","im trying to find my old reservation for tomorrow to print out, ",hi how do i do that?,1,0,0,0,0,1,0
2,2,8335,2,[I am a single mom with 3 children 2 - 3 - & 7 yrs of age] why do I have to pay an adult fee for my 7 yr old, why do I have to pay an adult fee for my 7 yr old,I am a single mom with 3 children 2 - 3 - & 7 yrs of age,0,1,0,0,0,0,0
2,2,8346,2,When I tried to pay with my American Express card I couldn't continue because I got a message that my number was too short. [My card number was correct.],When I tried to pay with my American Express card I couldn't continue because I got a message that my number was too short. ,My card number was correct.,0,0,1,0,0,0,0
2,2,8334,2,[hello] i need to know a price from springfield ma to aberdeen md, i need to know a price from springfield ma to aberdeen md,hello,1,0,0,0,0,0,0
2,2,8379,2,I would like a train from oceanside to westwood ca on saturday morning arriving 8:30 am [is that an option],I would like a train from oceanside to westwood ca on saturday morning arriving 8:30 am ,is that an option,0,0,0,0,0,1,0
2,2,8362,2,[Hi ]i want yo know if hoy have auto train Virginia to Denver ??,i want yo know if hoy have auto train Virginia to Denver ??,Hi ,1,0,0,0,0,0,0
2,2,8369,2,"I'm having trouble finding a route from JAN to CLB, [what do i need to do]","I'm having trouble finding a route from JAN to CLB, ",what do i need to do,0,0,0,0,0,1,0
2,2,8353,2,I will be leaving the BWI station. How long ahead of time do I need to get there? [I have my ticket.],I will be leaving the BWI station. How long ahead of time do I need to get there? ,I have my ticket.,0,1,0,0,0,0,0
2,2,8319,2,"[Hi there,] Im wondering if when I buy a superliner room - is that two tickets or one?", Im wondering if when I buy a superliner room - is that two tickets or one?,"Hi there,",1,0,0,0,0,0,0
2,2,8271,2,I want a coach for a night trip to Montreal from NYC [so I could sleep],I want a coach for a night trip to Montreal from NYC ,so I could sleep,0,1,0,0,0,0,0
2,2,8303,2,"[Hi.] I need to commute from Irvine, CA to Santa Barbara on a daily basis. What is the most economical option for me?"," I need to commute from Irvine, CA to Santa Barbara on a daily basis. What is the most economical option for me?",Hi.,1,0,0,0,0,0,0
2,2,8321,2,"[Hi,] last week I saw that the promotional fare for Auto train was $95 per adult. Not able to see that in my cart", last week I saw that the promotional fare for Auto train was $95 per adult. Not able to see that in my cart,"Hi,",0,0,0,0,0,0,0
2,2,7681,2,"I'm trying to price a trip from Peoria, IL to Cary, NC. [Please assist]","I'm trying to price a trip from Peoria, IL to Cary, NC. ",Please assist,0,0,0,0,0,1,0
2,2,8323,2,"[Hi,] how much does it cost roundtrip , from Norfolk VA to Raleigh, NC, if I leave Dec 19th and return Dec 24th"," how much does it cost roundtrip , from Norfolk VA to Raleigh, NC, if I leave Dec 19th and return Dec 24th","Hi,",1,0,0,0,0,0,0
2,2,8302,2,"[Hi,] Just trying to find out if the train from San Diego to Grover Beach is on time", Just trying to find out if the train from San Diego to Grover Beach is on time,"Hi,",1,0,0,0,0,0,0
2,2,8273,2,"I've already registered my email address, but don't remember my password. I have requested a new one, but am not receiving the email to reset. [Already have a Guest Rewards account as well. What do]","I've already registered my email address, but don't remember my password. I have requested a new one, but am not receiving the email to reset. ",Already have a Guest Rewards account as well. What do,0,1,0,0,0,0,0
2,2,8202,2,[Hi ]I need to change my room type for an existing reservation,I need to change my room type for an existing reservation,Hi ,1,0,0,0,0,0,0
2,2,8251,2,I am trying to book saver fair of 95.00 from Sanford to Lorton on Jan 3 but I don't receive the discount. [Why?],I am trying to book saver fair of 95.00 from Sanford to Lorton on Jan 3 but I don't receive the discount. ,Why?,0,0,0,0,0,1,0
2,2,8240,2,How much is the train to Leavenworth for two? [I will be working out of town and can't call! Thanks],How much is the train to Leavenworth for two? ,I will be working out of town and can't call! Thanks,0,1,0,0,1,0,0
2,2,8235,2,"[Hello, ]can I login to cname- using my cname- Guest Rewards information?",can I login to cname- using my cname- Guest Rewards information?,"Hello, ",1,0,0,0,0,0,0
2,2,8207,2,"[Hi -----.] I liked to book 2 senior tickets for Dec 19 round trip and in the return on Dec 22nd I like to add two Adults and tow children ages 12, and 10"," I liked to book 2 senior tickets for Dec 19 round trip and in the return on Dec 22nd I like to add two Adults and tow children ages 12, and 10",Hi -----.,1,0,0,0,0,0,0
2,2,8128,2,I would like to change my destination from Boston South Station to Boston Back Bay. [How can I modify my reservation?],I would like to change my destination from Boston South Station to Boston Back Bay. ,How can I modify my reservation?,0,0,0,0,0,1,0
2,2,8494,2,"My boss has an cname- Guest Account and he would like to use his points or coupons to buy a ticket for his daughter, [is that possible?]","My boss has an cname- Guest Account and he would like to use his points or coupons to buy a ticket for his daughter, ",is that possible?,0,0,0,0,0,1,0
2,2,8114,2,How do I get a receipt for a trip I took last week? [I need to submit to my company for reimbursement],How do I get a receipt for a trip I took last week? ,I need to submit to my company for reimbursement,0,1,0,0,0,0,0
2,2,8483,2,[Hi!] Can I take a rental car on the Coast Starlight from PDX to CMO return? [Thanks], Can I take a rental car on the Coast Starlight from PDX to CMO return? ,Hi!Thanks,1,0,0,0,1,0,0
2,2,8482,2,can not get the credit card to take. [I have all the right information and it just keeps kicking back],can not get the credit card to take. ,I have all the right information and it just keeps kicking back,0,1,0,0,0,0,0
2,2,7666,2,"I [have a broken ankle &] use a mobile scooter for transportation. As I look to book a ticket, it says ""1 coach wheelchair space"" but the definition shows a spot to park the scooter but not to sit. ??","I  use a mobile scooter for transportation. As I look to book a ticket, it says ""1 coach wheelchair space"" but the definition shows a spot to park the scooter but not to sit. ??",have a broken ankle &,0,1,0,0,0,0,0
2,2,8467,2,"[Hi,] I wanted to book trains for me and my two children, from New York to Lafayette, la. to arrive christmas eve day or early chirstmas day[, but it wont' allow me to do so,]"," I wanted to book trains for me and my two children, from New York to Lafayette, la. to arrive christmas eve day or early chirstmas day","Hi,, but it wont' allow me to do so,",1,1,0,0,0,0,0
2,2,8231,2,[Good morning ]I would like to ask why it's not alone we book a ticket,I would like to ask why it's not alone we book a ticket,Good morning ,1,0,0,0,0,0,0
2,2,8448,2,[hello ]I have a question regarding the statement no checked baggage> does this apply to a carry on case?,I have a question regarding the statement no checked baggage> does this apply to a carry on case?,hello ,1,0,0,0,0,0,0
2,2,8446,2,Just completed a critical survey on NYC to DC Acela service 11/24/15. MUCH of my negative numbers reflects Congress' failure to adequately fund cname-. [NOT YOUR FAULT-but Congress hates NYC!],Just completed a critical survey on NYC to DC Acela service 11/24/15. MUCH of my negative numbers reflects Congress' failure to adequately fund cname-. ,NOT YOUR FAULT-but Congress hates NYC!,0,0,0,1,0,0,0
2,2,7664,2,I need to cancel my trip. [How do I go about doing that?],I need to cancel my trip. ,How do I go about doing that?,0,0,0,0,0,1,0
2,2,8230,2,Are bicycle permitted in the train car on the 98 Silver Metor from Miami FL to Jacksonville FL? [boxing the bikes is not an option as],Are bicycle permitted in the train car on the 98 Silver Metor from Miami FL to Jacksonville FL? ,boxing the bikes is not an option as,0,1,0,0,0,0,0
2,2,7590,2,"[hi ----- ,] i am looking at travel from jan 10,2016 ,from st.paul mn. to new orleans la."," i am looking at travel from jan 10,2016 ,from st.paul mn. to new orleans la.","hi ----- ,",1,0,0,0,0,0,0
2,2,8137,2,"[Hi. ]I am trying to book my travel, [and ]I am disabled, but can't figure out where to click for disabled status.","I am trying to book my travel, I am disabled, but can't figure out where to click for disabled status.",Hi. and ,1,0,0,0,0,1,0
2,2,7669,2,"I need to track a train number, [but ]I dont know the train number but I know the station","I need to track a train number, I dont know the train number but I know the station",but ,0,0,0,0,0,1,0
2,2,8112,2,[cname-'s site is the worse. ]I've changed my password and it still keeps telling me it can't log me in.,I've changed my password and it still keeps telling me it can't log me in.,cname-'s site is the worse. ,0,0,0,1,0,0,0
2,2,8191,2,[Hi ]I purchased a ticket from Oceanside CA to Los Angeles Union Station on the surfliner train tomorrow (Thanksgiving).,I purchased a ticket from Oceanside CA to Los Angeles Union Station on the surfliner train tomorrow (Thanksgiving).,Hi ,1,0,0,0,0,0,0
2,2,8295,2,why is the fare listed as $117 but then on the itinerary comes up as 138?[ye],why is the fare listed as $117 but then on the itinerary comes up as 138?,ye,0,0,0,0,0,1,0
2,2,7601,2,[hi ]conf. ####### do we need to check in today for we leave tomorrow,conf. ####### do we need to check in today for we leave tomorrow,hi ,1,0,0,0,0,0,0
2,2,8289,2,I have bought a one way ticket from Tacoma Washington to Salem Oregon on December 9 and cannot find it in my inbox. I don't know the reservation number. [Can you help me?],I have bought a one way ticket from Tacoma Washington to Salem Oregon on December 9 and cannot find it in my inbox. I don't know the reservation number. ,Can you help me?,0,0,0,0,0,1,0
2,2,8262,2,what is the phone number for reservations? [Not getting information I need online. Thanks],what is the phone number for reservations? ,Not getting information I need online. Thanks,0,1,0,0,1,0,0
2,2,7777,2,[Hi -----.] Can you help me locate my e-tickets I purchased a while back for a trip to Chicago tomorrow? [I can't locate the email in my inbox.], Can you help me locate my e-tickets I purchased a while back for a trip to Chicago tomorrow? ,Hi -----.I can't locate the email in my inbox.,1,1,0,0,0,0,0
2,2,7775,2,"Trying to find a train out of bridgeport, ct on december 1st that leaves around 5:00 AM [- cannot find?]","Trying to find a train out of bridgeport, ct on december 1st that leaves around 5:00 AM ",- cannot find?,0,0,0,0,0,1,0
2,2,8118,2,[Hi -----. ]How do I associate an existing registration with a new profile?,How do I associate an existing registration with a new profile?,Hi -----. ,1,0,0,0,0,0,0
2,2,8233,2,"I want to see if there are any trains that go from Ocala, Fl to San Diego, CA [Date is flexible.] Anytime after Dec.25.","I want to see if there are any trains that go from Ocala, Fl to San Diego, CA  Anytime after Dec.25.",Date is flexible.,0,0,0,0,0,1,0
2,2,8266,2,[hi] to get from ny to fla the only stations r lorton va to sanford flais that right, to get from ny to fla the only stations r lorton va to sanford flais that right,hi,1,0,0,0,0,0,0
2,2,7673,2,I am a new member to student advantage and am trying to get my 10% discount on my tickets for cname-...my number won't enter into promo code. [DO you know how I go about this?],I am a new member to student advantage and am trying to get my 10% discount on my tickets for cname-...my number won't enter into promo code. ,DO you know how I go about this?,0,0,0,0,0,1,0
2,2,8505,2,"[Hi, I am travelling to Camden SC in Feb and am flying from New Zealand to Charleston. ]I just want to confirm that there is a train to either Camden or Kershaw from Charleston on 08 or 07th Feb 2016",I just want to confirm that there is a train to either Camden or Kershaw from Charleston on 08 or 07th Feb 2016,"Hi, I am travelling to Camden SC in Feb and am flying from New Zealand to Charleston. ",1,1,0,0,0,0,0
2,2,8195,2,If a cname- bus is running late to get passengers to cname- train will train wait a few minutes [or no train doesn't wait],If a cname- bus is running late to get passengers to cname- train will train wait a few minutes ,or no train doesn't wait,0,0,0,0,0,1,0
2,2,8065,2,It will not let me say how I want to receive my tickets [what can I do?],It will not let me say how I want to receive my tickets ,what can I do?,0,0,0,0,0,1,0
2,2,8098,2,[Hi ]I thought I booked a trip but dont see it in my account,I thought I booked a trip but dont see it in my account,Hi ,1,0,0,0,0,0,0
2,2,8157,2,I am traveling with my husband and 2 children [on the 9;46 from 228 Westwood station tomorrow for New york .] w e have 3 roller type suitcases how do we check them nfor the trip?,I am traveling with my husband and 2 children  w e have 3 roller type suitcases how do we check them nfor the trip?,on the 9;46 from 228 Westwood station tomorrow for New york .,0,1,0,0,0,0,0
2,2,8020,2,"[Hi -----,] need a receipt for a travel that was already done. # --------------- from George Washington University. Date 10/05/2015", need a receipt for a travel that was already done. # --------------- from George Washington University. Date 10/05/2015,"Hi -----,",1,0,0,0,0,0,0
2,2,8071,2,I want to leave Seattle for Portland afternoon of 12/11 and return from Portland to Seattle the afternoon of 12/13. [. . website says there's it can't find service.] I would like most direct route.,I want to leave Seattle for Portland afternoon of 12/11 and return from Portland to Seattle the afternoon of 12/13.  I would like most direct route.,. . website says there's it can't find service.,0,0,0,0,0,1,0
2,2,8062,2,[hi ]whats the closest i can get to talahassee fl if i board from miami fl,whats the closest i can get to talahassee fl if i board from miami fl,hi ,1,0,0,0,0,0,0
2,2,8058,2,[Hi.] Do I have to join for student savings or just have id, Do I have to join for student savings or just have id,Hi.,1,0,0,0,0,0,0
2,2,8059,2,how to get disability discount [my son and I both have medicare and are on disability],how to get disability discount ,my son and I both have medicare and are on disability,0,1,0,0,0,0,0
2,2,7588,2,[Hi ]I want to take auto train on dec. 2nd with my car and a cat in a small carrier [- information please?],I want to take auto train on dec. 2nd with my car and a cat in a small carrier ,Hi - information please?,1,0,0,0,0,1,0
2,2,7530,2,There is an error message when I tried to purchase my tickets [please help],There is an error message when I tried to purchase my tickets ,please help,0,0,0,0,0,1,0
2,2,7509,2,trying to plan route penn ny to montgomery ny. [can you help me?],trying to plan route penn ny to montgomery ny. ,can you help me?,0,0,0,0,0,1,0
2,2,7518,2,"[on Wednsday, June 22 ]train numbr 2155 NYC to Washington DC with a first class ticket, is a free meal included ?","train numbr 2155 NYC to Washington DC with a first class ticket, is a free meal included ?","on Wednsday, June 22 ",0,1,0,0,0,0,0
2,2,7604,2,[I would like to surpise my boyfriend of 4 years with ]train trip on November 21 trip to Austin or Dallas,train trip on November 21 trip to Austin or Dallas,I would like to surpise my boyfriend of 4 years with ,0,1,0,0,0,0,0
2,2,7510,2,"[Hi ]does the 54 Vermonter train go from Newark, no to Hartford, ct without any transfers","does the 54 Vermonter train go from Newark, no to Hartford, ct without any transfers",Hi ,1,0,0,0,0,0,0
2,2,7536,2,"i cannot purchase ticket. notice says i have an invalid character, [which i do not.]","i cannot purchase ticket. notice says i have an invalid character, ",which i do not.,0,0,1,0,0,0,0
2,2,7538,2,I bought a ticket for a train trip tomorrow. [Now] I need to leave today can I use my existing ticket and pay the difference,I bought a ticket for a train trip tomorrow.  I need to leave today can I use my existing ticket and pay the difference,Now,0,0,0,0,0,1,0
2,2,7582,2,[hi] is the 11 coast starlight a direct train ride from San Jose to Los Angeles, is the 11 coast starlight a direct train ride from San Jose to Los Angeles,hi,1,0,0,0,0,0,0
2,2,7645,2,[hi -----] I keep getting error id: 720S when I try to price a trip, I keep getting error id: 720S when I try to price a trip,hi -----,1,0,0,0,0,0,0
2,2,8005,2,I would like to see trips leaving from a particular city. [How do I find that information? Thanks!],I would like to see trips leaving from a particular city. ,How do I find that information? Thanks!,0,0,0,0,1,1,0
2,2,7578,2,[Hi...]I am having problems cancelling a reservation. problem with CC expiration date.,I am having problems cancelling a reservation. problem with CC expiration date.,Hi...,1,0,0,0,0,0,0
2,2,8145,2,[Hi -----] I purchased my ticket this morning and I did not recieve, I purchased my ticket this morning and I did not recieve,Hi -----,1,0,0,0,0,0,0
2,2,7576,2,[hi. ]i need to link an existing reservation to an account. [can you help me with this?],i need to link an existing reservation to an account. ,hi. can you help me with this?,1,0,0,0,0,1,0
2,2,7631,2,"Just finished your survey, but no space to write my experience about one of your employees on the train, she was very rude to passengers and not helpful with first time travelers. [I myself helped them]","Just finished your survey, but no space to write my experience about one of your employees on the train, she was very rude to passengers and not helpful with first time travelers. ",I myself helped them,0,1,0,0,0,0,0
2,2,7626,2,[hi] I just made a reservation and realized I had a typo on my main email address - how do I correct it?, I just made a reservation and realized I had a typo on my main email address - how do I correct it?,hi,1,0,0,0,0,0,0
2,2,8139,2,"I keep getting a spurious error message ID 108A saying ""cannot find train service matching your request"",[ which of course is not true, ]I travel this route routinely. [What is the problem?]","I keep getting a spurious error message ID 108A saying ""cannot find train service matching your request"",I travel this route routinely. "," which of course is not true, What is the problem?",0,1,0,0,0,1,0
2,2,7591,2,i think i bought 3 tickets but [was ]did not get my email tickets,i think i bought 3 tickets but did not get my email tickets,was ,0,0,0,0,0,1,0
2,2,7606,2,I have an itinerary but cannot make and pay for the reservation. [Help!],I have an itinerary but cannot make and pay for the reservation. ,Help!,0,0,0,0,0,1,0
2,2,7957,2,"[I am in the hospital.] I don't have my ticket with me, but I need to cancel my trip ..Fort worth to Austin and return."," I don't have my ticket with me, but I need to cancel my trip ..Fort worth to Austin and return.",I am in the hospital.,0,1,0,0,0,0,0
2,2,8135,2,[can you help me] I need to get a round trip ticket from Chicago IL to Riverside California, I need to get a round trip ticket from Chicago IL to Riverside California,can you help me,0,0,0,0,0,1,0
2,2,8085,2,[hi.] we have always been able to select vision impaired need assistance but this time I couldn't find it, we have always been able to select vision impaired need assistance but this time I couldn't find it,hi.,1,0,0,0,0,0,0
2,2,8067,2,"[Hi, ]I am trying to pay with an voucher, but the amount for the voucher is not coming off the total","I am trying to pay with an voucher, but the amount for the voucher is not coming off the total","Hi, ",1,0,0,0,0,0,0
2,2,8495,2,I want some specific information on the cname- station in Grand Rapids MI [the parking there used to be horrible and I heard they have done some renovaitons. I am wondering if the ]parking situation i,I want some specific information on the cname- station in Grand Rapids MI parking situation i,the parking there used to be horrible and I heard they have done some renovaitons. I am wondering if the ,0,1,0,0,0,0,0
2,2,8478,2,requested password reset the message said an email was on way.....been twenty minutes.[..I receive all cname- ad emails...]may I have phone number for reservations??,requested password reset the message said an email was on way.....been twenty minutes.may I have phone number for reservations??,..I receive all cname- ad emails...,0,1,0,0,0,0,0
2,2,7679,2,[Hello! ]I'm would like to find out about using an cname- pass for retired Southern Pacific employees.,I'm would like to find out about using an cname- pass for retired Southern Pacific employees.,Hello! ,1,0,0,0,0,0,0
2,2,8035,2,I need to cancel a reservation. [What do I need to do?],I need to cancel a reservation. ,What do I need to do?,0,0,0,0,0,1,0
2,2,8012,2,[hi] just realised that I typed wrong surname in my ticket. how can I correct it?, just realised that I typed wrong surname in my ticket. how can I correct it?,hi,1,0,0,0,0,0,0
2,2,7627,2,[Hi ----- ]I live in Palm springs Ca. I needed to know where would be the nearest cname- train station where i can get on to Monterey Ca. or near there. [Can you help?],I live in Palm springs Ca. I needed to know where would be the nearest cname- train station where i can get on to Monterey Ca. or near there. ,Hi ----- Can you help?,1,0,0,0,0,1,0
2,2,7638,2,"[Hi Julia, ]my daughter missed her train this morning from Lynchburg VA to Alexandra VA. Her reservation Number is ------. Is there anyway I can change her ticket for tomorrow morning November 7th.",my daughter missed her train this morning from Lynchburg VA to Alexandra VA. Her reservation Number is ------. Is there anyway I can change her ticket for tomorrow morning November 7th.,"Hi Julia, ",1,0,0,0,0,0,0
2,2,8189,2,"[Hello,] I was a passenger on the cname- going from saint Louis to chicago. I lost my phone and I was wondering if your staff has recovered it. It's a cracked black iphone 6. [Please contact me asap.]", I was a passenger on the cname- going from saint Louis to chicago. I lost my phone and I was wondering if your staff has recovered it. It's a cracked black iphone 6. ,"Hello,Please contact me asap.",1,0,0,0,0,1,0
2,2,8349,2,"[hello. -----,] i just tried to buy tickets. But, I am not sure if it is successful or not"," i just tried to buy tickets. But, I am not sure if it is successful or not","hello. -----,",1,0,0,0,0,0,0
2,2,8377,2,"[hi -----,] I just bought a ticket and I would like to switch it out for an Acela ticket. [Is this possible?]", I just bought a ticket and I would like to switch it out for an Acela ticket. ,"hi -----,Is this possible?",1,0,0,0,0,1,0
2,2,8356,2,[Hi ----- ]do you have a Train that runs from San Diego to Everett Washington [or does it just go to Seattle Wa],do you have a Train that runs from San Diego to Everett Washington ,Hi ----- or does it just go to Seattle Wa,1,1,0,0,0,0,0
2,2,8248,2,[hi -----....] i would like to make an alteration to my ticket reservation, i would like to make an alteration to my ticket reservation,hi -----....,1,0,0,0,0,0,0
2,2,8237,2,"[Hi -----,] I am trying to travel from LA, CA to SF, CA by train. Is there a direct train route?"," I am trying to travel from LA, CA to SF, CA by train. Is there a direct train route?","Hi -----,",1,0,0,0,0,0,0
2,2,8228,2,[-----] how do I create a round trip ticket by paying partial cash and rewards points?, how do I create a round trip ticket by paying partial cash and rewards points?,-----,1,0,0,0,0,0,0
2,2,7698,2,[Hi -----.]i was just wondering if i could change my deaprt place,i was just wondering if i could change my deaprt place,Hi -----.,1,0,0,0,0,0,0
2,2,8177,2,"does the Cary, N.C. station have lockers to rent to put your bags in[ ]while waiting for the train to Durham?","does the Cary, N.C. station have lockers to rent to put your bags inwhile waiting for the train to Durham?", ,0,0,0,0,0,0,0
2,2,8470,2,[hi ----- - ]i'd like to purchase rt bus class tickets from los angeles to s,i'd like to purchase rt bus class tickets from los angeles to s,hi ----- - ,1,0,0,0,0,0,0
2,2,8182,2,my computer is having problems and I can't get a confirmed change of schedule. my reservation number is ------. I made a change from Dec 1to Dec 3. [Can you make the change for me.],my computer is having problems and I can't get a confirmed change of schedule. my reservation number is ------. I made a change from Dec 1to Dec 3. ,Can you make the change for me.,0,0,0,0,0,1,0
2,2,7932,2,[Hi -----] I have a ticket on file that i s paid and I have not used yet it was for a cabin but if not avail help check another day my name Is --------------, I have a ticket on file that i s paid and I have not used yet it was for a cabin but if not avail help check another day my name Is --------------,Hi -----,1,0,0,0,0,0,0
2,2,7978,2,"I am trying to return from San Diego to Anaheim on the 27th on the 1:30 train. [When making my reservation, ]the return train [available ]only shows 10:49pm arrriving in Anaheim at 1am",I am trying to return from San Diego to Anaheim on the 27th on the 1:30 train. the return train only shows 10:49pm arrriving in Anaheim at 1am,"When making my reservation, available ",0,0,0,0,0,1,0
2,2,8301,2,"[Hi, ]I am interested in booking a trip from dunsmuir to san luis obispo, [but when i try to book online,] I don't see business class available","I am interested in booking a trip from dunsmuir to san luis obispo,  I don't see business class available","Hi, but when i try to book online,",1,0,0,0,0,1,0
2,2,7873,2,[I see my departure time for my round trip on the first leg of my trip but] I cant access my departure time for the return trip back?, I cant access my departure time for the return trip back?,I see my departure time for my round trip on the first leg of my trip but,0,0,0,0,0,1,0
2,2,7887,2,[Hi! My daughter is taking the cname- train from Columbia South Carolina to Jacksonville Florida.] Can you tell me where the station is located in Jacksonville Florida?, Can you tell me where the station is located in Jacksonville Florida?,Hi! My daughter is taking the cname- train from Columbia South Carolina to Jacksonville Florida.,1,1,0,0,0,0,0
2,2,8201,2,when [oh ]when are they going to put a route through Ft Woth west to El Paso and Fort Worth to Denver [so we don't have to contend with those crowded busses],when when are they going to put a route through Ft Woth west to El Paso and Fort Worth to Denver ,oh so we don't have to contend with those crowded busses,0,0,0,0,0,1,0
2,2,8341,2,[Hello ]my name is --- I would like to know how long does it take from Eugean OR. to Lancaster CA,my name is --- I would like to know how long does it take from Eugean OR. to Lancaster CA,Hello ,1,0,0,0,0,0,0
2,2,7893,2,I would like to speak with someone about purchasing round trip tickets for my mom. [I have never done this before],I would like to speak with someone about purchasing round trip tickets for my mom. ,I have never done this before,0,1,0,0,0,0,0
2,2,7909,2,"[Hi. ]I am trying to book travel between Rochester Ny and Columbus, Ohio. [Is there such service?.]","I am trying to book travel between Rochester Ny and Columbus, Ohio. ",Hi. Is there such service?.,1,0,0,0,0,1,0
3,1,4896,2,"[Pls ]let me inform the Available flight from Dhaka to Jessore on 22nd jan 13.-Moazzem, Dhaka","let me inform the Available flight from Dhaka to Jessore on 22nd jan 13.-Moazzem, Dhaka",Pls ,0,0,0,0,0,1,0
3,1,4337,2,[Hi ----! ]just want to know how much many bags I can checked in since I am flying an international flights.,just want to know how much many bags I can checked in since I am flying an international flights.,Hi ----! ,1,0,0,0,0,0,0
3,1,4233,2,"[Hello, ]I am trying to find out if I have a mileage plan card[, how do I found out?]",I am trying to find out if I have a mileage plan card,"Hello, , how do I found out?",1,0,0,0,0,1,0
3,1,4575,2,"Having trouble selecting seats.[ Selected traveler then touched an available seat, is the screen sy]",Having trouble selecting seats.," Selected traveler then touched an available seat, is the screen sy",0,0,1,0,0,0,0
3,1,4579,2,[traveling to Peru in 3 weeks. ]how many bagagges am I allowed to bring and how heavy? [Looked into the info but it got me confused],how many bagagges am I allowed to bring and how heavy? ,traveling to Peru in 3 weeks. Looked into the info but it got me confused,0,1,0,0,0,1,0
3,1,4552,2,"[Hi i need to change my PIN, ]I do not know my pin #",I do not know my pin #,"Hi i need to change my PIN, ",1,1,0,0,0,0,0
3,1,4564,2,[Thank you - ]I must research the exact amount of ticke[t. nancy I'll go through this again when I have more info at my finger tips],I must research the exact amount of ticke,Thank you - t. nancy I'll go through this again when I have more info at my finger tips,0,1,0,0,1,0,0
3,1,4503,2,"I have three different Mileage plan account cards - [one is ###########, and one is ######## and one is ########. ]Which is the correct one? [Thank you.]",I have three different Mileage plan account cards - Which is the correct one? ,"one is ###########, and one is ######## and one is ########. Thank you.",0,1,0,0,1,0,0
3,1,4119,2,"I need to change my Mileageplan? Number[ , I lost documents with that information]",I need to change my Mileageplan? Number," , I lost documents with that information",0,1,0,0,0,0,0
3,1,4167,2,[---- i have a flight booked for tomorrow and] i am trying to check in online and it wont let me, i am trying to check in online and it wont let me,---- i have a flight booked for tomorrow and,0,1,0,0,0,0,0
3,1,4232,2,[Hi ]Can we book this flight without a passport expiration date?[ One of my group is out of touch till Sunday Jan 27 At that time I can get it from him and pass it along to you.],Can we book this flight without a passport expiration date?,Hi  One of my group is out of touch till Sunday Jan 27 At that time I can get it from him and pass it along to you.,1,1,0,0,0,0,0
3,1,4489,2,I want to reserve this itinerary for my family member using my mileage but the system is not allowing me to do so.[ Need help now.],I want to reserve this itinerary for my family member using my mileage but the system is not allowing me to do so., Need help now.,0,0,0,0,0,1,0
3,1,4292,2,[I am flying from California to New York next week.] I was wondering if I would be able to bring some bags of fruit (cherimoyas) with me on the flight. [Thank you], I was wondering if I would be able to bring some bags of fruit (cherimoyas) with me on the flight. ,I am flying from California to New York next week.Thank you,0,0,0,0,1,1,0
3,1,4501,2,[Hello ]I am trying to book tickets from WASshington Dulles or Reagan National to Austin for January 2nd and with return on January 4th.[ My grand mother died yesterday in Austin.],I am trying to book tickets from WASshington Dulles or Reagan National to Austin for January 2nd and with return on January 4th.,Hello  My grand mother died yesterday in Austin.,1,1,0,0,0,0,0
3,1,4027,2,From my itinerary where do I find my confirmation number to print my boarding pass?[ I'm obviously not a frequent flyer.],From my itinerary where do I find my confirmation number to print my boarding pass?, I'm obviously not a frequent flyer.,0,1,0,0,0,0,0
3,1,4123,2,Just purchased tickets [(round trip) MAF to IAH - IAH to MAF. ]It appears that two different credit cards were charged for these flights. [please check and confirm that only one credit card was charged],Just purchased tickets It appears that two different credit cards were charged for these flights. ,(round trip) MAF to IAH - IAH to MAF. please check and confirm that only one credit card was charged,0,1,0,0,0,1,0
3,1,4642,2,"[I am flying back home on Sat., Jan 19 from Miami to Pensacola but I don't have my information.] How can I get the detailsw of my flight so I can print out my ticket?", How can I get the detailsw of my flight so I can print out my ticket?,"I am flying back home on Sat., Jan 19 from Miami to Pensacola but I don't have my information.",0,1,0,0,0,0,0
3,1,4698,2,"[----, ]I need to change my flight. [My confirmation # is ------. ]I could not use the flight on 17May 2012 and like to use the same mileage for a flight on 25 March 2013.[ I did your process on line, but]",I need to change my flight. I could not use the flight on 17May 2012 and like to use the same mileage for a flight on 25 March 2013.,"----, My confirmation # is ------.  I did your process on line, but",1,1,0,0,0,0,0
3,1,4799,2,"[Hi, ]I heard that there will be a direct fly from Houston, Texas to Beijing, China starting from this July. [Is that true?]","I heard that there will be a direct fly from Houston, Texas to Beijing, China starting from this July. ","Hi, Is that true?",1,0,0,0,0,1,0
3,1,4002,2,[I will be traveling in May and would like to use my cname- points for an upgrade. Problem is ]I don't have any information regarding how many points I have. [My name is ----------------------is it possi],I don't have any information regarding how many points I have. ,I will be traveling in May and would like to use my cname- points for an upgrade. Problem is My name is ----------------------is it possi,0,1,0,0,0,1,0
3,1,4781,2,"[Hi, My daughter is scheduled to fly from ]Tokyo (NRT) to Los Angeles (LAX) on Flight #33 on MOnday. I went online and it said Flight #33 is cancelled for Saturday, Sunday, and Monday. [Could this be c]","Tokyo (NRT) to Los Angeles (LAX) on Flight #33 on MOnday. I went online and it said Flight #33 is cancelled for Saturday, Sunday, and Monday. ","Hi, My daughter is scheduled to fly from Could this be c",1,1,0,0,0,1,0
3,1,4454,2,"[Hi, ----. ]My US Passport will be expired on 11/20/2013. I plan to travel to Taipei, Taiwan on 5/17 and return back to US on 6/6. I am not sure whether or not I should renew my US passport, [or not.]","My US Passport will be expired on 11/20/2013. I plan to travel to Taipei, Taiwan on 5/17 and return back to US on 6/6. I am not sure whether or not I should renew my US passport, ","Hi, ----. or not.",1,0,0,0,0,1,0
3,1,4412,2,[HI ---- ]I BOUGHT THE INS IN THE EVENT I HAVE TO CANCEL MY FLIGHT [HOW DOES THAT WORK THANKS -----],I BOUGHT THE INS IN THE EVENT I HAVE TO CANCEL MY FLIGHT ,HI ---- HOW DOES THAT WORK THANKS -----,1,0,0,0,1,1,0
3,1,4417,2,[The $200 certificate to be used for a future flight was ruined because of flooding. ]Does cname- have a record of the certificates that have been issued to their customers?,Does cname- have a record of the certificates that have been issued to their customers?,The $200 certificate to be used for a future flight was ruined because of flooding. ,0,1,0,0,0,0,0
3,1,4577,2,Why haven't you fixed your web site? [The last four or more reservations we've made have shown a blank page after we've paid with our Mileage plan Credit Card --- and we ALWAYS have to call. This is],Why haven't you fixed your web site? ,The last four or more reservations we've made have shown a blank page after we've paid with our Mileage plan Credit Card --- and we ALWAYS have to call. This is,0,1,0,1,0,0,0
3,1,4864,2,[hi ]I'm an active military memeber and was wondering what ur baggage policy is. I've heard that showing ur active Id you can have as many bags as you need [to carry ur stuff home with out the additional],I'm an active military memeber and was wondering what ur baggage policy is. I've heard that showing ur active Id you can have as many bags as you need ,hi to carry ur stuff home with out the additional,1,1,0,0,0,0,0
3,1,4858,2,[Hello???? ]Did you get the message I sent you about my e-mail address?????,Did you get the message I sent you about my e-mail address?????,Hello???? ,1,0,0,0,0,0,0
3,1,4668,2,"[Hi ----, ]I received a voucher [""""please accept our apology"""" ]and when I went to the appreciation page, and filled out the form, it said sorry but we can't process your request now,[ much more frustrastin]","I received a voucher and when I went to the appreciation page, and filled out the form, it said sorry but we can't process your request now,","Hi ----, """"please accept our apology""""  much more frustrastin",1,0,0,0,0,1,0
3,1,4088,2,How can I purchase upgrade to Business Class on my existing reservation.[ I cannot find the link.],How can I purchase upgrade to Business Class on my existing reservation., I cannot find the link.,0,0,0,0,0,1,0
3,1,4104,2,"I have an """"electronic travel certificate receipt"""", [Promotion Code: ######. It was issued 25May12 expires 25May13. ]Is the expiration date the date we need to start our travel [or can it be that we mus]","I have an """"electronic travel certificate receipt"""", Is the expiration date the date we need to start our travel ",Promotion Code: ######. It was issued 25May12 expires 25May13. or can it be that we mus,0,1,0,0,0,0,0
3,1,4015,2,[i need to confirm that i purchased a ticket on 11/29/2012 but ]i can't find confirmation number,i can't find confirmation number,i need to confirm that i purchased a ticket on 11/29/2012 but ,0,1,0,0,0,0,0
3,1,4089,2,"[I reserved a flight ticket but one of the travelers does not want to go on the trip , ]she wants to cancel her ticket , will she get a refund ?","she wants to cancel her ticket , will she get a refund ?","I reserved a flight ticket but one of the travelers does not want to go on the trip , ",0,1,0,0,0,0,0
3,1,4011,2,[I just purchased tickets for my kids to fly from the US to Germany. ]How do I get the mileage credit?,How do I get the mileage credit?,I just purchased tickets for my kids to fly from the US to Germany. ,0,1,0,0,0,0,0
3,1,4014,2,THE EMAIL TO WHICH BOARDING PASS SENT IS WRONG.[ THERE IS SPELLING MISTAKE],THE EMAIL TO WHICH BOARDING PASS SENT IS WRONG., THERE IS SPELLING MISTAKE,0,0,0,0,0,1,0
3,1,4007,2,"[Hello, ]my flight was recently cancelled. [Due to the inconvenience, ]will cname- provide any compensation?",my flight was recently cancelled. will cname- provide any compensation?,"Hello, Due to the inconvenience, ",1,0,0,0,0,1,0
3,1,4333,2,"[I am not asking about price, I am asking about traveler information. She has to buy an adult ticket but she is not 18. ]how can I have the traveler information be correct",how can I have the traveler information be correct,"I am not asking about price, I am asking about traveler information. She has to buy an adult ticket but she is not 18. ",0,1,0,0,0,1,0
3,1,4171,2,[My husband and I just flew on ------ and ]imagine our surprise after checking our bags and paying the 50.00 charge the gate was checking for free. How is that fair? [My confirmation number was ######.],imagine our surprise after checking our bags and paying the 50.00 charge the gate was checking for free. How is that fair? ,My husband and I just flew on ------ and My confirmation number was ######.,0,1,0,0,0,1,0
3,1,4359,2,[This is my first time to fly at 80 years of age. ]I would like to know if my seat is by a window 23B/5d 5D/10d.[ Thank you],I would like to know if my seat is by a window 23B/5d 5D/10d.,This is my first time to fly at 80 years of age.  Thank you,0,1,0,0,1,0,0
3,1,4157,2,Must I have a credit card from you (mileage plan) or can I use mine.[ I used mine last year for this same type of trip to Philippines],Must I have a credit card from you (mileage plan) or can I use mine., I used mine last year for this same type of trip to Philippines,0,1,0,0,0,0,0
3,1,4158,2,[I have an old OnePass account number but] i dont know my mileage plan number, i dont know my mileage plan number,I have an old OnePass account number but,0,1,0,0,0,0,0
3,1,4443,2,"[Hi ----, ]I am leaving on ------ flight back to Melb tomorrow at 6.06 from Boston. Booking no. ######. 2 of the names are wrong[....that is, the ticketed name in blue does not match up]",I am leaving on ------ flight back to Melb tomorrow at 6.06 from Boston. Booking no. ######. 2 of the names are wrong,"Hi ----, ....that is, the ticketed name in blue does not match up",1,1,0,0,0,0,0
3,1,4238,2,[hi - traveling to china from US - ]my wife wants to bring back a set of kitchen knives as a gift - can those be checked through?,my wife wants to bring back a set of kitchen knives as a gift - can those be checked through?,hi - traveling to china from US - ,1,1,0,0,0,0,0
3,1,4251,2,I cannot find my Mileage plan account number. [I am going to South Africa on Feb 7th so I want to make certain I get credit for the flight.],I cannot find my Mileage plan account number. ,I am going to South Africa on Feb 7th so I want to make certain I get credit for the flight.,0,1,0,0,0,0,0
3,1,4338,2,I am a one pass member. I do not remember the #.[ ]I want to use miles.,I am a one pass member. I do not remember the #.I want to use miles., ,0,0,0,0,0,0,0
3,1,4468,2,WHAT IS THE ADDRESS FOR MILEAGE plan?[ i WOULD LIKE TO MAIL IN COPIES OF MY BOARDINH PASSES FOR STAR ALLIANCE CREDIT. tHANK Y0U.],WHAT IS THE ADDRESS FOR MILEAGE plan?, i WOULD LIKE TO MAIL IN COPIES OF MY BOARDINH PASSES FOR STAR ALLIANCE CREDIT. tHANK Y0U.,0,0,1,0,1,0,0
3,1,4511,2,[I purchased some tickets from priceline.com and they are cname- airlines ticket. ]The name of one of my companions is misspelled. How can I go about correcting that?,The name of one of my companions is misspelled. How can I go about correcting that?,I purchased some tickets from priceline.com and they are cname- airlines ticket. ,0,1,0,0,0,0,0
3,1,4154,2,Why can't I obtain credit for ticket [number ### ########## - ]it is more than 10 days since my travel?,Why can't I obtain credit for ticket it is more than 10 days since my travel?,number ### ########## - ,0,1,0,0,0,0,0
3,1,4445,2,"[hi, my ########]. need to fly outon 20jan from del rather than 23jan.[ is it possible/]",. need to fly outon 20jan from del rather than 23jan.,"hi, my ######## is it possible/",1,1,0,0,0,0,0
3,1,4972,2,am I talking to a human or are you giving me robotic answeres? [just curious],am I talking to a human or are you giving me robotic answeres? ,just curious,0,0,0,0,0,1,0
3,1,4583,2,"[Hi ---- I lost my passport, ]so how can I cancel my flight?",so how can I cancel my flight?,"Hi ---- I lost my passport, ",1,0,1,0,0,0,0
3,1,4785,2,i need to know if i can change my sit so my father csn hsve more space between sits [to strech his leg],i need to know if i can change my sit so my father csn hsve more space between sits ,to strech his leg,0,1,0,0,0,0,0
3,1,4630,2,[I do not want an email page to fill out] I want a phone number. I have a severe complaint[ and want to speak to someone!], I want a phone number. I have a severe complaint,I do not want an email page to fill out and want to speak to someone!,0,0,0,0,0,1,0
3,1,4678,2,"[I do not currently have a flight reserved. I am trying to gather general information before I book a ticket, which would be an economy ticket, ]what would the fee be to change the flight?",what would the fee be to change the flight?,"I do not currently have a flight reserved. I am trying to gather general information before I book a ticket, which would be an economy ticket, ",0,1,0,0,0,0,0
3,1,4635,2,[Hi ----. ]I have lost my [CA] Drivers License. I have flight out of LAX on Wed Jan 2nd. What other forms of ID will be accepted?,I have lost my  Drivers License. I have flight out of LAX on Wed Jan 2nd. What other forms of ID will be accepted?,Hi ----. CA,1,1,0,0,0,0,0
3,1,4840,2,[---- My name is ----------------- Is this my mileage plan number ############ ]I have for got my pin number can this be replaced.,I have for got my pin number can this be replaced.,---- My name is ----------------- Is this my mileage plan number ############ ,0,1,0,0,0,0,0
3,1,4848,2,[Already been there. ]It's telling me to call the regular 800 number. [Really doubt they'll be able to help me].,It's telling me to call the regular 800 number. .,Already been there. Really doubt they'll be able to help me,0,0,0,0,0,0,1
3,1,4883,2,[hi ---- ]needed to confirm if my fly is reserved? [i did not received any confirmation],needed to confirm if my fly is reserved? ,hi ---- i did not received any confirmation,1,1,0,0,0,0,0
3,1,4887,2,"[Hello, ]I was wondering the cost of changing my flights to a different day [When viewing my current flight reservation, I can change the flight on the same day for $75/person. Is it possible to change]",I was wondering the cost of changing my flights to a different day ,"Hello, When viewing my current flight reservation, I can change the flight on the same day for $75/person. Is it possible to change",1,1,0,0,0,0,0
3,1,4975,2,"[I have ticket the itinerary ############### is for tomoorrow, ]can you change my itenerary for tody",can you change my itenerary for tody,"I have ticket the itinerary ############### is for tomoorrow, ",0,1,0,0,0,0,0
3,1,4034,2,[Hi - ]I'm trying to verify that we are allowed to check 2 bags (up to 50 lbs each) and one exception item (like a guitar.)[ This is for our flight tomorrow shown as Conf. #------.],I'm trying to verify that we are allowed to check 2 bags (up to 50 lbs each) and one exception item (like a guitar.),Hi -  This is for our flight tomorrow shown as Conf. #------.,1,0,0,0,0,1,0
3,1,4114,2,"[My question is this ]I have received my mileageplan Club card and want to sign in to my account, I have no idea what my account number or how sign up and establish a pin number.[ I will assume I have a]","I have received my mileageplan Club card and want to sign in to my account, I have no idea what my account number or how sign up and establish a pin number.",My question is this  I will assume I have a,0,0,0,0,0,1,0
3,1,4709,2,"[Hello, ]I am booked on Flights ----- on the 4th Feb 2013 and the Rtn flight ----- on the 11th Feb. [booking ref. ------.] I have a question regarding the meals provided on the flights. [I have been diagn]",I am booked on Flights ----- on the 4th Feb 2013 and the Rtn flight ----- on the 11th Feb.  I have a question regarding the meals provided on the flights. ,"Hello, booking ref. ------.I have been diagn",1,1,0,0,0,0,0
3,1,4534,2,"my son's flight from PHL to Dulles was delayed this morning so he missed his connection to Charlottesville, VA. [His name is ----------------. Since there was no other connection option from Dulles to]","my son's flight from PHL to Dulles was delayed this morning so he missed his connection to Charlottesville, VA. ",His name is ----------------. Since there was no other connection option from Dulles to,0,1,0,0,0,0,0
3,1,4869,2,"[Hi ----, ]I [used to have an old cname- Mileage ########### and ]currently have The old One pass with cname------ when I enter the number its coming up with my cname------ and is not letting me merge?",I currently have The old One pass with cname------ when I enter the number its coming up with my cname------ and is not letting me merge?,"Hi ----, used to have an old cname- Mileage ########### and ",1,1,0,0,0,0,0
3,1,4815,2,"I need a ticket for my sister to fly with us to London on Aug 14th, 2013 and home on Sept 7th, 2013. [We have our tickets. ]We are on Flt.#### and fly.###. [Thanks, -----]","I need a ticket for my sister to fly with us to London on Aug 14th, 2013 and home on Sept 7th, 2013. We are on Flt.#### and fly.###. ","We have our tickets. Thanks, -----",0,1,0,0,1,0,0
3,1,4462,2,"[Hello, I have a problem with seating on flight ----- to IAD on 5 Jan 2013.] All Economy seats are fully booked. I am a Premier Silver Member - Can I be allocated an Economy-Plus seat now? [--------]", All Economy seats are fully booked. I am a Premier Silver Member - Can I be allocated an Economy-Plus seat now? ,"Hello, I have a problem with seating on flight ----- to IAD on 5 Jan 2013.--------",1,1,0,0,0,0,0
3,1,4084,2,If we are a mileage plan member [########] do we get one free bag to check in?,If we are a mileage plan member  do we get one free bag to check in?,########,0,1,0,0,0,0,0
3,1,4625,2,"[----, ]the mileage for my flight on Tuesday Nov. 20, 2012 has not reflected on my mileage plan account. How do I get this to reflect?","the mileage for my flight on Tuesday Nov. 20, 2012 has not reflected on my mileage plan account. How do I get this to reflect?","----, ",1,0,0,0,0,0,0
3,1,4623,2,"[Hi, ]I recently got a Mileageplan Explorer VISA credit card and I heard that when I book my next flight, which I would like to do online now, that I would get some credit for this flight","I recently got a Mileageplan Explorer VISA credit card and I heard that when I book my next flight, which I would like to do online now, that I would get some credit for this flight","Hi, ",1,0,0,0,0,0,0
3,1,4012,2,I booked a air ticket [for my sister using my cname- mileplus reward mile yesterday morning. But ]we have not received the confirmation email yet.,I booked a air ticket we have not received the confirmation email yet.,for my sister using my cname- mileplus reward mile yesterday morning. But ,0,1,0,0,0,0,0
3,1,4051,2,[i just enrolled on line for cname- frequent flier membership. i flew 2 weeks ago from newark to copenhagen round trip on SAS and ]would like to add those miles to my account. [please advise],would like to add those miles to my account. ,i just enrolled on line for cname- frequent flier membership. i flew 2 weeks ago from newark to copenhagen round trip on SAS and please advise,0,1,0,0,0,1,0
3,1,4040,2,A phone number to call [concerning changes cname- made to our flight reservations for March 12 Vegas to Ft Lauderdale.],A phone number to call ,concerning changes cname- made to our flight reservations for March 12 Vegas to Ft Lauderdale.,0,1,0,0,0,0,0
3,1,4746,2,"-[------- ----, ticket confirmation ######, booked Jan19, ]cancelled and rebooked a different flt within 15 minutes of booking original.[Ticket number #############. ticket total $1411.12]",-cancelled and rebooked a different flt within 15 minutes of booking original.,"------- ----, ticket confirmation ######, booked Jan19, Ticket number #############. ticket total $1411.12",0,0,0,0,0,1,0
3,1,4350,2,"[Hi ----, I just became a member. I booked a flight that doesn't take off until March 8th and I did it through Bank of America. ]Is it still possible for me to print my boarding pass on here?",Is it still possible for me to print my boarding pass on here?,"Hi ----, I just became a member. I booked a flight that doesn't take off until March 8th and I did it through Bank of America. ",1,1,0,0,0,0,0
3,1,4979,2,[Hi I have been a mileage plan member for a few years now.] Unfortunately I can't remember which email address I used so can't retrieve my number. [My full name is ----------------], Unfortunately I can't remember which email address I used so can't retrieve my number. ,Hi I have been a mileage plan member for a few years now.My full name is ----------------,0,1,0,0,0,0,0
3,1,4783,2,[I have a Electronic Travel Certificate with promotion code ------. ]Can I use that for a cname- flight operated by another airline?,Can I use that for a cname- flight operated by another airline?,I have a Electronic Travel Certificate with promotion code ------. ,0,1,0,0,0,0,0
3,1,4827,2,"I have a cname- Plus Select credit card [that I have had for, I think, about 800 years.] Does that qualify me for a free checked bag?",I have a cname- Plus Select credit card  Does that qualify me for a free checked bag?,"that I have had for, I think, about 800 years.",0,1,0,0,0,0,0
3,1,4261,2,does cname- offer bereavement rates?[ My mother passed away in NY last night and I'm in Los Angeles],does cname- offer bereavement rates?, My mother passed away in NY last night and I'm in Los Angeles,0,1,0,0,0,0,0
3,1,4611,2,"[Hi ----.]30000 bonus miles do I have to spend only for cname- Airlines ticket or for any merchandise ,like reward program online?","30000 bonus miles do I have to spend only for cname- Airlines ticket or for any merchandise ,like reward program online?",Hi ----.,1,0,0,0,0,0,0
3,1,4831,2,why is there no option for payment by --- voucher? [all flights are on cname- and I have followed the instructions on the Redeem a certificate web page.],why is there no option for payment by --- voucher? ,all flights are on cname- and I have followed the instructions on the Redeem a certificate web page.,0,1,0,0,0,0,0
3,1,4705,2,"[I was a cname- frequent flyer over 10 years ago. I've forgotten my log in info.] Can my old account be re-opened? [Thanks, ----------]", Can my old account be re-opened? ,"I was a cname- frequent flyer over 10 years ago. I've forgotten my log in info.Thanks, ----------",0,1,0,0,1,0,0
3,1,4304,2,"[hi ----, my son is coming from LaX on cname- suppose to arrive to seatac at 11am but his ]plane got diverted to pasco, wa. [What are normal plans in this siutiona/\\\\\]","plane got diverted to pasco, wa. ","hi ----, my son is coming from LaX on cname- suppose to arrive to seatac at 11am but his What are normal plans in this siutiona/\\\\\",1,1,0,0,0,1,0
3,1,4303,2,"We are taking flight --1631 on 2/4/13, MSP to ZLO. What time does the baggage check for cname- open that day? [Last year we arrived 2 hours early only to wait 30 minutes for cname- employees to open]","We are taking flight --1631 on 2/4/13, MSP to ZLO. What time does the baggage check for cname- open that day? ",Last year we arrived 2 hours early only to wait 30 minutes for cname- employees to open,0,1,0,0,0,0,0
3,1,4835,2,I need to speak with someone about moving my flight from 1/27/13 to 1/28/13 [- my name is --------------------],I need to speak with someone about moving my flight from 1/27/13 to 1/28/13 ,- my name is --------------------,0,0,0,0,0,1,0
3,1,4851,2,[I took ----- on Jan. 24th and there was an issue with the light in the economic cabin. ]Where can I get the compensation as was promised by the crew?,Where can I get the compensation as was promised by the crew?,I took ----- on Jan. 24th and there was an issue with the light in the economic cabin. ,0,0,1,0,0,0,0
3,1,4837,2,"[Hi,] for infant ticket, do I have to book it over the phone?"," for infant ticket, do I have to book it over the phone?","Hi,",1,0,0,0,0,0,0
3,1,4833,2,[I missed my flight earlier today... ]I am interested in lowest fare a one way flight from NYC/PHL to OKC/DFW within week. [Can you help me?],I am interested in lowest fare a one way flight from NYC/PHL to OKC/DFW within week. ,I missed my flight earlier today... Can you help me?,0,1,0,0,0,1,0
3,1,4842,2,[i have a mileageplan explorer credit card.] How do I get my mileage plan number and PIN?, How do I get my mileage plan number and PIN?,i have a mileageplan explorer credit card.,0,0,0,0,0,1,0
3,1,4806,2,"i dont know my mileage plan number or my password, [how do i go about this]","i dont know my mileage plan number or my password, ",how do i go about this,0,0,0,0,0,1,0
3,1,4817,2,I would like my son to fly with us on March 28th flight ###. [############# Electronic I can't find it on the internet to book the flight],I would like my son to fly with us on March 28th flight ###. ,############# Electronic I can't find it on the internet to book the flight,0,1,0,0,0,0,0
3,1,4854,2,[I filled out this page and nothing happened.] I still don;t have a password or PIN number., I still don;t have a password or PIN number.,I filled out this page and nothing happened.,0,1,0,0,0,0,0
3,1,4874,2,"I just cancelled my hotel reservation online and notified that the redeemed miles has returned to my account. However, it was not shown up on the balance yet. [Pls advise when it will add back to my ac]","I just cancelled my hotel reservation online and notified that the redeemed miles has returned to my account. However, it was not shown up on the balance yet. ",Pls advise when it will add back to my ac,0,0,0,0,0,1,0
3,1,4895,2,[YOUA RE STILL ]NOT GIVING ME MY FLIGHT NO.SO HOW CAN I CHECK IN,NOT GIVING ME MY FLIGHT NO.SO HOW CAN I CHECK IN,YOUA RE STILL ,0,0,0,0,0,1,0
3,1,4885,2,"I want to take my grandchildren (8 and 4 years) to Cancun with me, but they will come back with their father on a different date[ than me]. How can get Ticket for them?","I want to take my grandchildren (8 and 4 years) to Cancun with me, but they will come back with their father on a different date. How can get Ticket for them?", than me,0,0,0,0,0,1,0
3,1,4209,2,[When I previously looked to ]use miles for an award [and there was not enough ]I was able to purchase miles in order to make up the difference.[ I don't see this option.] How can I do this ?,use miles for an award I was able to purchase miles in order to make up the difference. How can I do this ?,When I previously looked to and there was not enough  I don't see this option.,0,1,0,0,0,0,0
3,1,4172,2,"[Hi ----, ]i didn't get a confirmation email fro a flight I booked.[ ]Am I on a flight out of Aspen, colorado to Denver at 11:40 or so? [My name is ------- -----. Thanks.]","i didn't get a confirmation email fro a flight I booked.Am I on a flight out of Aspen, colorado to Denver at 11:40 or so? ","Hi ----,  My name is ------- -----. Thanks.",1,0,0,0,1,1,0
3,1,4476,2,[Hello. ]One of my Mileage plan 1K luggage tags got lost in airport security handling. How do I order a replacement pair of tags?,One of my Mileage plan 1K luggage tags got lost in airport security handling. How do I order a replacement pair of tags?,Hello. ,1,0,0,0,0,0,0
3,1,4576,2,[Hello ---- I just have a quick question about a carry on. ]I was wondering if I would be able to take Remote controlled car I got for Christmas on the plane in my carry on bag. [I'm just afraid it will],I was wondering if I would be able to take Remote controlled car I got for Christmas on the plane in my carry on bag. ,Hello ---- I just have a quick question about a carry on. I'm just afraid it will,1,0,0,0,0,1,0
3,1,4141,2,it still telling me that the information doesn't match [but it does becasue ]i spoke with a mileage plan representative today over the phone but still i cannot log in [please assit. All the option you],it still telling me that the information doesn't match i spoke with a mileage plan representative today over the phone but still i cannot log in ,but it does becasue please assit. All the option you,0,0,0,0,0,1,0
3,1,4192,2,"Does cname- airlines have tv's for flights to Ireland? [My husband and I are going there on April 11, 2013 and have already booked our flight and we are curious if there are tv's on the flight.]",Does cname- airlines have tv's for flights to Ireland? ,"My husband and I are going there on April 11, 2013 and have already booked our flight and we are curious if there are tv's on the flight.",0,1,0,0,0,0,0
3,1,4343,2,I want to buy 3 tickets to Europe using my miles but only have enough to buy 2 tickets. I want to buy the third ticket with $ but want to make sure I can get the same flights. [How can I go about doi],I want to buy 3 tickets to Europe using my miles but only have enough to buy 2 tickets. I want to buy the third ticket with $ but want to make sure I can get the same flights. ,How can I go about doi,0,0,0,0,0,1,0
3,1,4419,2,"I'm trying to book a flight and use my rewrads miles. [This si my first time using them. ]If I select the flight I am looking at, is it refundable like other cash reservations[ if I should change my mi]","I'm trying to book a flight and use my rewrads miles. If I select the flight I am looking at, is it refundable like other cash reservations",This si my first time using them.  if I should change my mi,0,1,0,0,0,1,0
3,1,4413,2,Why can't I have a plastic Mileageplan card instead of the one of paper that I downloaded from your website? [The one of paper is difficult to read should I present it at the airport.],Why can't I have a plastic Mileageplan card instead of the one of paper that I downloaded from your website? ,The one of paper is difficult to read should I present it at the airport.,0,0,0,0,0,1,0
3,1,4004,2,"[I flew in December and ]I attempted to move previous reservation to my new mileage account[ and I thought I was successful, ]however it now appears that none of those flights were moved [and I did not]",I attempted to move previous reservation to my new mileage accounthowever it now appears that none of those flights were moved ,"I flew in December and  and I thought I was successful, and I did not",0,1,0,0,0,0,0
3,1,4016,2,i would like to speak to a representative re domestic flight. [whats the number to call?],i would like to speak to a representative re domestic flight. ,whats the number to call?,0,0,0,0,0,1,0
3,1,4028,2,"[I need my ticket number but only have my itenary,] where can i find my ticket number", where can i find my ticket number,"I need my ticket number but only have my itenary,",0,1,0,0,0,0,0
3,1,4032,2,"I tried to get credit for my one way ORD HNL, [but the response is """" credit for this tkt nr has already been applies. I only received the return credit HNL ORD. now what]","I tried to get credit for my one way ORD HNL, ","but the response is """" credit for this tkt nr has already been applies. I only received the return credit HNL ORD. now what",0,1,0,0,0,0,0
3,1,4067,2,my most recent activity does not list my flights on 1/28 (M3YJ4V ) and 2/1 (EQJHCV). [Why not?],my most recent activity does not list my flights on 1/28 (M3YJ4V ) and 2/1 (EQJHCV). ,Why not?,0,0,0,0,0,1,0
3,1,4010,2,[Hello. ]Would you please tell me if there are individual televisions on flight --1143?,Would you please tell me if there are individual televisions on flight --1143?,Hello. ,1,0,0,0,0,0,0
3,1,4021,2,"On a recent trip my boarding pass was printed out with the wrong departure gate number. By the time I figured it out and got to the right gate, they had given away my first class seat. [I had gotten th]","On a recent trip my boarding pass was printed out with the wrong departure gate number. By the time I figured it out and got to the right gate, they had given away my first class seat. ",I had gotten th,0,0,0,0,0,1,0
3,1,4008,2,"[As you can see from the enclosed mail below,] we have ordered a trip on your flight to Governor?s Harbour , Bahamas for 5 persons. [The youngest kid ]Magnus Lerdal is not coming with us[ to Bahams so we]"," we have ordered a trip on your flight to Governor?s Harbour , Bahamas for 5 persons. Magnus Lerdal is not coming with us","As you can see from the enclosed mail below,The youngest kid  to Bahams so we",0,1,0,0,0,1,0
3,1,4081,2,[I only see part of my question above. ]Did you get the entire question?,Did you get the entire question?,I only see part of my question above. ,0,0,0,0,0,1,0
3,1,4025,2,"[My daughter left Houston on ]Flight #### -- and reaching Orlando, FL, but I don't see this flight on your -- web site[, Please advice.]","Flight #### -- and reaching Orlando, FL, but I don't see this flight on your -- web site","My daughter left Houston on , Please advice.",0,1,0,0,0,1,0
3,1,4080,2,i want to get a Izzo SWAMI 4000 Golf GPS I have enough award miles.[ What do i have to do? My mileageplan number #######],i want to get a Izzo SWAMI 4000 Golf GPS I have enough award miles., What do i have to do? My mileageplan number #######,0,0,0,0,0,1,0
3,1,4085,2,"[I am trying to book Flight: --1003 at 8:25 am on March 9 from AUS. ]I'd like four seats, which show as available on the map, but I can't book them online","I'd like four seats, which show as available on the map, but I can't book them online",I am trying to book Flight: --1003 at 8:25 am on March 9 from AUS. ,0,1,0,0,0,1,0
3,1,4116,2,[Hello ]I nned to change a ticket an it says ot can't find it,I nned to change a ticket an it says ot can't find it,Hello ,1,0,0,0,0,0,0
3,1,4097,2,I have a reservation on farelock and I am trying to see how much more the larger economy seats are on the flight to italy.[ There are more seats on the flight and I don't remember that being an option],I have a reservation on farelock and I am trying to see how much more the larger economy seats are on the flight to italy., There are more seats on the flight and I don't remember that being an option,0,0,0,0,0,1,0
3,1,4113,2,I made a reservation [from my family online an hour ago.] I didn't get the childs middle name correct on the reservation. [I separated it out ######. Now what?],I made a reservation  I didn't get the childs middle name correct on the reservation. ,from my family online an hour ago.I separated it out ######. Now what?,0,1,0,0,0,1,0
3,1,4134,2,[hello ]I want to select my seats but don't know how to find my flight,I want to select my seats but don't know how to find my flight,hello ,1,0,0,0,0,0,0
3,1,4101,2,"[Hi ,] I'm trying to find out how many miles I currently Have under my account number ########", I'm trying to find out how many miles I currently Have under my account number ########,"Hi ,",1,0,0,0,0,0,0
3,1,4094,2,"[I have a flight coming up on thursday 2/7/2013 from Colorado Springs to Tampa, returning on 2/12/2013. ]I have misplaced my flight information and would like for you to email my itinerary, [please. My]","I have misplaced my flight information and would like for you to email my itinerary, ","I have a flight coming up on thursday 2/7/2013 from Colorado Springs to Tampa, returning on 2/12/2013. please. My",0,0,0,0,0,1,0
3,1,4082,2,cname- cancelled my flight [and I had to drive 4 hours home. ]I would like a refund. [How do I go about requesting that.],cname- cancelled my flight I would like a refund. ,and I had to drive 4 hours home. How do I go about requesting that.,0,1,0,0,0,1,0
3,1,4030,2,can you see if my duaghter alrady has an account? [name ------- --- ---------- NJ],can you see if my duaghter alrady has an account? ,name ------- --- ---------- NJ,0,1,0,0,0,0,0
3,1,4109,2,"I can't find my Mileage Number,[ and have taken 4 big flights in the last 2 weeks. I tried to find it by putting in email, address, etc., but it's not coming up?]","I can't find my Mileage Number,"," and have taken 4 big flights in the last 2 weeks. I tried to find it by putting in email, address, etc., but it's not coming up?",0,1,0,0,0,1,0
3,1,4129,2,"[We are planning to travel from Chicago to Cancun in early august 2013. My question is """"] is there extra charge for checked baggage?"""""," is there extra charge for checked baggage?""""","We are planning to travel from Chicago to Cancun in early august 2013. My question is """"",0,1,0,0,0,1,0
3,1,4140,2,"[hello,] i want to know what is the maximium weight in kilos that i can carry in my bags", i want to know what is the maximium weight in kilos that i can carry in my bags,"hello,",1,0,0,0,0,0,0
3,1,4150,2,"[Problem, it is ]not giving me the correct details I got from Lala i.e. not applying the discount [- can you get please ?]",not giving me the correct details I got from Lala i.e. not applying the discount ,"Problem, it is - can you get please ?",0,0,0,0,0,1,0
3,1,4160,2,[Hi me and my wife are ]going from dsm to bro tomorrow leaving at 6am in Houston we only have a 30min change time do we have to change concourses [Thanks -----],going from dsm to bro tomorrow leaving at 6am in Houston we only have a 30min change time do we have to change concourses ,Hi me and my wife are Thanks -----,1,0,0,0,1,0,0
3,1,4145,2,[Hi. ]I've tried to pay with 2 different credit cards and it's not working,I've tried to pay with 2 different credit cards and it's not working,Hi. ,1,0,0,0,0,0,0
3,1,4170,2,I would like to change my flight. [I bought it yesterday and today I saw a later time for themsame amount I paid yesterday],I would like to change my flight. ,I bought it yesterday and today I saw a later time for themsame amount I paid yesterday,0,0,1,0,0,0,0
3,1,4151,2,[You are useless! ]I need help and can't get it from you.,I need help and can't get it from you.,You are useless! ,0,0,0,1,0,0,0
3,1,4169,2,I am trying to cancel ticket[ but ]my mileage plan # seems to not work or I have the wrong info.,I am trying to cancel ticketmy mileage plan # seems to not work or I have the wrong info., but ,0,0,0,0,0,1,0
3,1,4193,2,"We always fly first class. Our lunch on the return trip was cheese, crackers and BEEF JERKEY. Unbelieveable. [We travel a lot but if we had a free enterprise with viable competition in the airline m]","We always fly first class. Our lunch on the return trip was cheese, crackers and BEEF JERKEY. Unbelieveable. ",We travel a lot but if we had a free enterprise with viable competition in the airline m,0,1,0,0,0,0,0
3,1,4152,2,[yes but ]does a lap child traveling international get 2 free bags even though they do not have an assign seat,does a lap child traveling international get 2 free bags even though they do not have an assign seat,yes but ,0,0,0,0,0,1,0
3,1,4176,2,[thanks for your help. ]I think I need to sign up for a new card.,I think I need to sign up for a new card.,thanks for your help. ,0,0,0,0,1,0,0
3,1,4155,2,I need to cancel a flight that I scheduled less than 24 hours ago for full refund.[ I am still sick.],I need to cancel a flight that I scheduled less than 24 hours ago for full refund., I am still sick.,0,0,1,0,0,0,0
3,1,4187,2,My confirmation number is ###### and I believe I have paid to be in economy plus but it seems they are asking me for more money. [Can you check?],My confirmation number is ###### and I believe I have paid to be in economy plus but it seems they are asking me for more money. ,Can you check?,0,0,0,0,0,1,0
3,1,4203,2,"[Good Morning ----, ]I have a frequent flyer number, but cannot locate it. [In October of 2011, I used a portion of a ticket I had purchased to Boston to fly to San Francisco at the last minute instead]","I have a frequent flyer number, but cannot locate it. ","Good Morning ----, In October of 2011, I used a portion of a ticket I had purchased to Boston to fly to San Francisco at the last minute instead",1,1,0,0,0,0,0
3,1,4218,2,"[Hi ]just make a purches of 2 tickets from fortlauderdale to charlotte north carolina,please check if went to the system, [my computer have aproblem please ]call me at ###-###-####[ thankyou]","just make a purches of 2 tickets from fortlauderdale to charlotte north carolina,please check if went to the system, call me at ###-###-####",Hi my computer have aproblem please  thankyou,1,1,0,0,1,0,0
3,1,4224,2,when I do what you say above it does not have us on any othetr flight. [what do i do],when I do what you say above it does not have us on any othetr flight. ,what do i do,0,0,0,0,0,1,0
3,1,4241,2,I cannot remember my password for my mileage account.[ Can't it be emailed to me?],I cannot remember my password for my mileage account., Can't it be emailed to me?,0,0,0,0,0,1,0
3,1,4246,2,"I will more than likely miss my flight[ from Newark, NJ to Tel Aviv today - I full paid full price for my ticket, ]can I possibly catch the next flight at no extra fee?",I will more than likely miss my flightcan I possibly catch the next flight at no extra fee?," from Newark, NJ to Tel Aviv today - I full paid full price for my ticket, ",0,1,0,0,0,0,0
3,1,4270,2,"I flew from Palm Springs to Chicago Ohare on Dec 23,2012 and returned on 12/31/2012. My miles were credited for my return trip but not my outbound.[ I went on the website to request the miles for the o]","I flew from Palm Springs to Chicago Ohare on Dec 23,2012 and returned on 12/31/2012. My miles were credited for my return trip but not my outbound.", I went on the website to request the miles for the o,0,1,0,0,0,0,0
3,1,4257,2,S[orri: Did not get an answer. ]I am old and it takes a while for me to understand.,SI am old and it takes a while for me to understand.,orri: Did not get an answer. ,0,0,0,0,0,1,0
3,1,4235,2,"My friend purchased the wrong ticket for a flight from Newark to Aruba on 7/12/12. [She purchased flight 1042 rather than 1040 on the same day. We are flying as a group, so we all need to be on the]",My friend purchased the wrong ticket for a flight from Newark to Aruba on 7/12/12. ,"She purchased flight 1042 rather than 1040 on the same day. We are flying as a group, so we all need to be on the",0,1,0,0,0,0,0
3,1,4266,2,"If I change flights due to bereavement,[ and the total for changing is $211.20, ]is there a discount that will be applied for bereavement?","If I change flights due to bereavement,is there a discount that will be applied for bereavement?"," and the total for changing is $211.20, ",0,0,0,0,0,1,0
3,1,4269,2,[I have existing reservation and ]need to contact customer sercice represantative. what is telephone number?,need to contact customer sercice represantative. what is telephone number?,I have existing reservation and ,0,0,0,0,0,1,0
3,1,4228,2,"[We would like to travel on --, ORD to MIA, then on to St Kitts.] What airlines fly from MIA to St Kitts?", What airlines fly from MIA to St Kitts?,"We would like to travel on --, ORD to MIA, then on to St Kitts.",0,0,0,0,0,1,0
3,1,4199,2,[This does not help. ]Please combine my old number which ends in #### and my new number ########,Please combine my old number which ends in #### and my new number ########,This does not help. ,0,0,0,0,0,0,1
3,1,4256,2,ia mtrying to book a award flight[ . ]I choose the flights .. all is fine and by the end after I try to pay and it says one of the flights is not available .,ia mtrying to book a award flightI choose the flights .. all is fine and by the end after I try to pay and it says one of the flights is not available ., . ,0,0,0,0,0,1,0
3,1,4229,2,I don't know my mileage plan number.[ Can't complete the application to find it without my old number. I don't have that either. ]How do I get my new number?,I don't know my mileage plan number.How do I get my new number?, Can't complete the application to find it without my old number. I don't have that either. ,0,1,0,0,0,0,0
3,1,4277,2,I was told I could purchase seats with more leg room. [I'm in economy now. ]Is that possible?,I was told I could purchase seats with more leg room. Is that possible?,I'm in economy now. ,0,1,0,0,0,0,0
3,1,4285,2,[My name is ---- ------------. ------ retiree empolyee # ######. Also Mileage plan member ########. ]I would like to sign up for the TSA Check program. [Please advise],I would like to sign up for the TSA Check program. ,My name is ---- ------------. ------ retiree empolyee # ######. Also Mileage plan member ########. Please advise,0,1,0,0,0,1,0
3,1,4300,2,"I have a reservation ######, but did not buy the ticket, [what I can do]?","I have a reservation ######, but did not buy the ticket, ?",what I can do,0,0,0,0,0,1,0
3,1,4317,2,[My mother is traveling on 2/3 from palm springs to bos. 5490 lands in term 1 and 105 is in term 3. ]She has a fractured knee and is unable to travel in the time allotted. Who do we contact for help,She has a fractured knee and is unable to travel in the time allotted. Who do we contact for help,My mother is traveling on 2/3 from palm springs to bos. 5490 lands in term 1 and 105 is in term 3. ,0,1,0,0,0,0,0
3,1,4322,2,[So ]I just booked my flight for myself and my family and chose seat assignments. Yet now it doesn't show seat assignments on all the flights. [What can I do about this?],I just booked my flight for myself and my family and chose seat assignments. Yet now it doesn't show seat assignments on all the flights. ,So What can I do about this?,0,0,0,0,0,1,0
3,1,4331,2,"MY FLIGHT HAS CHANGED ON THE RETURN, WITHOUT NOTICE, I CAN NOT LEAVE AT THE TIME YOU CHANGE IT TO[.. WHAT CAN I DO.]","MY FLIGHT HAS CHANGED ON THE RETURN, WITHOUT NOTICE, I CAN NOT LEAVE AT THE TIME YOU CHANGE IT TO",.. WHAT CAN I DO.,0,0,0,0,0,1,0
3,1,4326,2,Ihave my mileage plan number but my password or pin is not allowing me to sign in. [can you help me with this?],Ihave my mileage plan number but my password or pin is not allowing me to sign in. ,can you help me with this?,0,0,0,0,0,1,0
3,1,4341,2,trying to book a flight to use an unused ticket [- I picked the dates-] there doesnt seem to be a button to continue to book it,trying to book a flight to use an unused ticket  there doesnt seem to be a button to continue to book it,- I picked the dates-,0,1,0,0,0,0,0
3,1,4362,2,I cannot figure out what to put in for Traveler identity. [My wife and son both have passports],I cannot figure out what to put in for Traveler identity. ,My wife and son both have passports,0,1,0,0,0,0,0
3,1,4367,2,The ticket was c[an]celled feb of last year but it expires on the 24th of feb a[nd I am unable to reuse it at the moment.] Is there an extension I can get?,The ticket was ccelled feb of last year but it expires on the 24th of feb a Is there an extension I can get?,annd I am unable to reuse it at the moment.,0,1,0,0,0,0,0
3,1,4397,2,I would like to change my seat from first class to economy [so I could sit with my wife],I would like to change my seat from first class to economy ,so I could sit with my wife,0,1,0,0,0,0,0
3,1,4398,2,I am having trouble finding my flight by confirmation number.[ It says its invalid and my mom just bought my ticket today],I am having trouble finding my flight by confirmation number., It says its invalid and my mom just bought my ticket today,0,1,0,0,0,0,0
3,1,4385,2,[okay I will but ]what about my reservation I just paid for.,what about my reservation I just paid for.,okay I will but ,0,0,0,0,0,1,0
3,1,4356,2,"I input a ticket number and it tells me the ticket has been creditied. [However, ]the ticket does not show in my history or in the mileage amount.",I input a ticket number and it tells me the ticket has been creditied. the ticket does not show in my history or in the mileage amount.,"However, ",0,0,0,0,0,1,0
3,1,4391,2,"I was looking to upgrade my flight using miles [and] I think I purchased an upgrade by mistake, [can you help?]","I was looking to upgrade my flight using miles  I think I purchased an upgrade by mistake, ",andcan you help?,0,0,0,0,0,1,0
3,1,4357,2,I tried to open the page that you refer to but it [flicks on but] fails to open.,I tried to open the page that you refer to but it  fails to open.,flicks on but,0,0,0,0,0,1,0
3,1,4320,2,[hi ]i have flight --653 on april 28 leaving OMA to LAX what terminal will it be landing in LAX?,i have flight --653 on april 28 leaving OMA to LAX what terminal will it be landing in LAX?,hi ,1,0,0,0,0,0,0
3,1,4340,2,"[Okay,]arrive in Oslo at 5:00pm and catch Flight to Copenhagen at 5:30pm - will I be able to do that in 30 Minutes ?",arrive in Oslo at 5:00pm and catch Flight to Copenhagen at 5:30pm - will I be able to do that in 30 Minutes ?,"Okay,",0,0,0,0,0,1,0
3,1,4342,2,[I am taking an international trip. ]I should be able to check two bags free as I am a Premiere member,I should be able to check two bags free as I am a Premiere member,I am taking an international trip. ,0,1,0,0,0,0,0
3,1,4347,2,"[I bought my mother's airline ticket with my Mileage plan Explorer Card, ]but your site is showing there is a charge for a checked bag. [Why is this?]",but your site is showing there is a charge for a checked bag. ,"I bought my mother's airline ticket with my Mileage plan Explorer Card, Why is this?",0,1,0,0,0,1,0
3,1,4406,2,I am trying to rent a car and return to a different location. [I am not seeing that option.],I am trying to rent a car and return to a different location. ,I am not seeing that option.,0,1,0,0,0,0,0
3,1,4409,2,"I did not obtain a confirmation number, [I hit the back arrow button prior to obtaining the number]","I did not obtain a confirmation number, ",I hit the back arrow button prior to obtaining the number,0,1,0,0,0,0,0
3,1,4416,2,I booked a flight last week and today realized I had put in March instead of February in date line. [Can you help me?],I booked a flight last week and today realized I had put in March instead of February in date line. ,Can you help me?,0,0,0,0,0,1,0
3,1,4436,2,[Res # #######. ]How could you change all my flights without even contacting me,How could you change all my flights without even contacting me,Res # #######. ,0,0,0,0,0,1,0
3,1,4451,2,My boarding pass says ------/------------ It usually just says ------/--------. [Will this be a problem?],My boarding pass says ------/------------ It usually just says ------/--------. ,Will this be a problem?,0,0,0,0,0,1,0
3,1,4420,2,[i already booked my ticket with miles nprogramm] i would like to find out if Lufthansa has opend uo more seats in business first on my trave day to Germany, i would like to find out if Lufthansa has opend uo more seats in business first on my trave day to Germany,i already booked my ticket with miles nprogramm,0,1,0,0,0,0,0
3,1,4380,2,I received a letter offering me 2 roundtrip ariline tickets and want to know if this was sent by ------ airways.[ References ##-##### and --- ---- vice pres],I received a letter offering me 2 roundtrip ariline tickets and want to know if this was sent by ------ airways., References ##-##### and --- ---- vice pres,0,0,0,0,0,1,0
3,1,4410,2,I couldn't find the ticket numbers for my trip. [what can i do?],I couldn't find the ticket numbers for my trip. ,what can i do?,0,0,0,0,0,1,0
3,1,4452,2,"[Hello, ]I just booked 4 flights, but was not able to select seats. [How can I do that?]","I just booked 4 flights, but was not able to select seats. ","Hello, How can I do that?",1,0,0,0,0,1,0
3,1,4438,2,[Ask ---- is a waste of time!] Your employees give bad advise to your customers because they have no experience with Ask ---- to see how severly limited it is!!!, Your employees give bad advise to your customers because they have no experience with Ask ---- to see how severly limited it is!!!,Ask ---- is a waste of time!,0,0,0,1,0,0,1
3,1,4456,2,[----] can I book a flight or reserve a flight now then pay for it within 24-48 hours to hold the price?, can I book a flight or reserve a flight now then pay for it within 24-48 hours to hold the price?,----,1,0,0,0,0,0,0
3,1,4471,2,"[Hi,] I just took cname- aireline, but I don't see my mileagemiles are deposited"," I just took cname- aireline, but I don't see my mileagemiles are deposited","Hi,",1,0,0,0,0,0,0
3,1,4488,2,"You have changed my destination from Casper to Corpus Christi, TX. I must talk to an agent NOW at [###-###-####!!!]","You have changed my destination from Casper to Corpus Christi, TX. I must talk to an agent NOW at ",###-###-####!!!,0,1,0,0,0,0,0
3,1,4491,2,I have an overnight layover [in Newark on a flight from Cleveland to Antigua. ]Will I have to claim my bags in Newark and recheck them in the morning?,I have an overnight layover Will I have to claim my bags in Newark and recheck them in the morning?,in Newark on a flight from Cleveland to Antigua. ,0,1,0,0,0,0,0
3,1,4508,2,Got a faulty error message from your system [as this acct was set up yesterday],Got a faulty error message from your system ,as this acct was set up yesterday,0,0,0,0,0,1,0
3,1,4519,2,I am trying to get a real person to award mileage credit[ that is long overdue.],I am trying to get a real person to award mileage credit, that is long overdue.,0,0,0,1,0,0,0
3,1,4509,2,"[I made reservations thru expedia and was charged $951, which is fine for a RT flight from BTV to Ft Lauderdale for two adults and 1 child. Now] my credit card is shown being charged an extra $310 [from]", my credit card is shown being charged an extra $310 ,"I made reservations thru expedia and was charged $951, which is fine for a RT flight from BTV to Ft Lauderdale for two adults and 1 child. Nowfrom",0,1,0,0,0,0,0
3,1,4520,2,The security question rejects my answer. [However my answer is correct. ]What should I do?,The security question rejects my answer. What should I do?,However my answer is correct. ,0,0,1,0,0,0,0
3,1,4495,2,I paid for my bag but didn't get a receipt will it show on my records? [Conf # ######],I paid for my bag but didn't get a receipt will it show on my records? ,Conf # ######,0,1,0,0,0,0,0
3,1,4466,2,"Is there a real person that I can get an answer from. [This is a request outside of the """"rules""""]",Is there a real person that I can get an answer from. ,"This is a request outside of the """"rules""""",0,0,1,0,0,0,0
3,1,4507,2,"I booked reward flights [for myself & husband, now] I'm trying to include my daughter but shes not an unaccompanied minor",I booked reward flights  I'm trying to include my daughter but shes not an unaccompanied minor,"for myself & husband, now",0,0,0,0,0,1,0
3,1,4469,2,"[Hi I have traveled from Newark NJ to Chennai India on Lufthansa on Jan 21st, and the mileage has not not added to my account, ]how do I go about adding my mileage to this account?",how do I go about adding my mileage to this account?,"Hi I have traveled from Newark NJ to Chennai India on Lufthansa on Jan 21st, and the mileage has not not added to my account, ",1,0,1,0,0,0,0
3,1,4510,2,I am trying to cancel a flight reservation and want to bank the ticket price for a future flight. I realize there is a change fee. Can you clarify this with me. [It looks on the cancellation screen],I am trying to cancel a flight reservation and want to bank the ticket price for a future flight. I realize there is a change fee. Can you clarify this with me. ,It looks on the cancellation screen,0,0,0,0,0,1,0
3,1,4527,2,I need to talk to an agent. [Please give me an 800 number],I need to talk to an agent. ,Please give me an 800 number,0,0,0,0,0,1,0
3,1,4543,2,"I am [within 48 hours of my flight, and ]a Premier silver account holder. Why am i being charged for changing my seat to an economy plus seat?",I am a Premier silver account holder. Why am i being charged for changing my seat to an economy plus seat?,"within 48 hours of my flight, and ",0,1,0,0,0,0,0
3,1,4560,2,"Specifically, a fee for blankets and pillows?[???i am a cname- explorer member.]","Specifically, a fee for blankets and pillows?",???i am a cname- explorer member.,0,1,0,0,0,0,0
3,1,4568,2,I need to talk to a human. [Is there a number I can call?],I need to talk to a human. ,Is there a number I can call?,0,0,0,0,0,1,0
3,1,4561,2,"[Hello, ]Could I check in a box for my flight or it has to be some sort of luggage?",Could I check in a box for my flight or it has to be some sort of luggage?,"Hello, ",1,0,0,0,0,0,0
3,1,4555,2,how do i find out the cost or miles to upgrade my ticekt to first class? [my confirmation is ------],how do i find out the cost or miles to upgrade my ticekt to first class? ,my confirmation is ------,0,0,0,0,0,1,0
3,1,4570,2,I have forgottten password and am locked out. [I called the number for web support but it sounds as though I have reached reservations. Can you help],I have forgottten password and am locked out. ,I called the number for web support but it sounds as though I have reached reservations. Can you help,0,1,0,0,0,1,0
3,1,4565,2,[Hi ]How much is the FareLock cost for flight from GRR to RSW 2/23/13 --4716 at 7:00am?,How much is the FareLock cost for flight from GRR to RSW 2/23/13 --4716 at 7:00am?,Hi ,1,0,0,0,0,0,0
3,1,4569,2,"I [got married and ]need to change my name on my frequent flyer milage awards. I just took a trip to Las Vegas and they didn't take my miles, [because my last name changed. What d I need to do?]","I need to change my name on my frequent flyer milage awards. I just took a trip to Las Vegas and they didn't take my miles, ",got married and because my last name changed. What d I need to do?,0,1,0,0,0,1,0
3,1,4551,2,"Were can I find CANCELLATION TERMS & CONDITIONS [airline?s cancellation terms and conditions; explaining, in writing, ]what happens if you cancel your trip.",Were can I find CANCELLATION TERMS & CONDITIONS what happens if you cancel your trip.,"airline?s cancellation terms and conditions; explaining, in writing, ",0,0,0,0,0,1,0
3,1,4578,2,I need to submit a request to refund the 2nd leg of trip. [Missed connection due to maint. issue with plane.],I need to submit a request to refund the 2nd leg of trip. ,Missed connection due to maint. issue with plane.,0,1,0,0,0,0,0
3,1,4533,2,can I change my return flight to th 15th at the same time[. is that possible]?,can I change my return flight to th 15th at the same time?,. is that possible,0,0,0,0,0,1,0
3,1,4549,2,"IF I UNDERSTAND CORRECTLY, I AM ALLOWED ONE SKI BAG AND ONE BOOT BAG FREE OF CHARGE. OTHER LUGGAGE IS $25 FOR 1ST, AND $35 FOR SECOND , UNLESS OVERSIZED OR OVERWEIGHT. [pLEASE CONFIRM]","IF I UNDERSTAND CORRECTLY, I AM ALLOWED ONE SKI BAG AND ONE BOOT BAG FREE OF CHARGE. OTHER LUGGAGE IS $25 FOR 1ST, AND $35 FOR SECOND , UNLESS OVERSIZED OR OVERWEIGHT. ",pLEASE CONFIRM,0,0,0,0,0,1,0
3,1,4532,2,I was told I would receive a $150 for rerouting due to an overbooked flight. [It was last week and ]I have not received anything yet?,I was told I would receive a $150 for rerouting due to an overbooked flight. I have not received anything yet?,It was last week and ,0,0,0,0,0,1,0
3,1,4582,2,"I am trying to book online for RT Columbus-Mobile-Columbus, APR 5 depart and APR 8 return. I am traveling alone, but it keeps showing fare for one adult and for one senior [-- I am a senior -- and so]","I am trying to book online for RT Columbus-Mobile-Columbus, APR 5 depart and APR 8 return. I am traveling alone, but it keeps showing fare for one adult and for one senior ",-- I am a senior -- and so,0,1,0,0,0,0,0
3,1,4588,2,I have to cancel a reservation for medical reasons. [What do I do?],I have to cancel a reservation for medical reasons. ,What do I do?,0,0,0,0,0,1,0
3,1,4592,2,I paid for my son's ticket with my cname- mileage plan visa [and he has a card on the same account.] How come his 1st checked bag is not free?,I paid for my son's ticket with my cname- mileage plan visa  How come his 1st checked bag is not free?,and he has a card on the same account.,0,1,0,0,0,0,0
3,1,4591,2,I would like to change my ticket [which is not decided.]Can i ahve the credit to use for my next flight,I would like to change my ticket Can i ahve the credit to use for my next flight,which is not decided.,0,0,0,0,0,1,0
3,1,4610,2,"[If I book my flight through princess cruise, so I can have one bill. ]Can I use my --- signature miles to upgrade?",Can I use my --- signature miles to upgrade?,"If I book my flight through princess cruise, so I can have one bill. ",0,1,0,0,0,0,0
3,1,4594,2,"[Hello,] Are residences of Canada allowed to appy for the cname- MIlage plan Explorer card", Are residences of Canada allowed to appy for the cname- MIlage plan Explorer card,"Hello,",1,0,0,0,0,0,0
3,1,4609,2,[On the trip NWK to Munich Germany on 12/23/20012] I was upgraded to Business class [on LH 413 for which I received the boarding pass. ]Yet I believe I have only been credited with Economy Class miles., I was upgraded to Business class Yet I believe I have only been credited with Economy Class miles.,On the trip NWK to Munich Germany on 12/23/20012on LH 413 for which I received the boarding pass. ,0,1,0,0,0,0,0
3,1,4637,2,[Following a booking today - Your email to me states you are processing the booking and] a confirmation email will be sent - I haven't recieved this?, a confirmation email will be sent - I haven't recieved this?,Following a booking today - Your email to me states you are processing the booking and,0,1,0,0,0,0,0
3,1,4584,2,"I want to complete purchase, with or without travel insurance. [PayPal forms are filled.]","I want to complete purchase, with or without travel insurance. ",PayPal forms are filled.,0,0,0,0,0,1,0
3,1,4613,2,"[My name is ------------- and My reservation number is ------. ]It does not show my seat assignments for the first parts of my trip, I want to make sure we have seats","It does not show my seat assignments for the first parts of my trip, I want to make sure we have seats",My name is ------------- and My reservation number is ------. ,0,0,0,0,0,1,0
3,1,4633,2,"I'm trying to check in for Flight 5745 tomorrow, but keep being told my check-in code is for another airline.[ But I am on that flight.]","I'm trying to check in for Flight 5745 tomorrow, but keep being told my check-in code is for another airline.", But I am on that flight.,0,0,1,0,0,0,0
3,1,4651,2,"Trying to get tickets and to print them. [Said I could not, do not understand, would like to be able to print them to save time. What is the problem????]",Trying to get tickets and to print them. ,"Said I could not, do not understand, would like to be able to print them to save time. What is the problem????",0,1,0,0,0,1,1
3,1,4643,2,My reservation time was changed.[ My confirmation is ------. I am now landing in McCook at 9:00 p.m.] Can I get a refund for the trip from Denver to McCook on 2-15-2013?,My reservation time was changed. Can I get a refund for the trip from Denver to McCook on 2-15-2013?, My confirmation is ------. I am now landing in McCook at 9:00 p.m.,0,1,0,0,0,0,0
3,1,4652,2,I am trying to verify credit for US Airways flight that I took. I have the boarding pass [which doesn't have a ticket number on it. What do I do?],I am trying to verify credit for US Airways flight that I took. I have the boarding pass ,which doesn't have a ticket number on it. What do I do?,0,1,0,0,0,1,0
3,1,4658,2,[I am new at using travel miles. ]How do I know when I have enough miles to use toward a plane ticket?,How do I know when I have enough miles to use toward a plane ticket?,I am new at using travel miles. ,0,1,0,0,0,0,0
3,1,4645,2,I just made a reservation andgot knocked out before I got a confirmation# or e-mail. [--------------],I just made a reservation andgot knocked out before I got a confirmation# or e-mail. ,--------------,0,0,0,0,0,1,0
3,1,4693,2,"Are there other options for travel between Birmingham Alabama and Grand Forks, North Dakota departing on January 22 and returning on January 25 in the late afternoon? [I have only found one option.]","Are there other options for travel between Birmingham Alabama and Grand Forks, North Dakota departing on January 22 and returning on January 25 in the late afternoon? ",I have only found one option.,0,0,0,0,0,1,0
3,1,4670,2,I am trying to check in for a flight in the morning [------ From lax to DC and then ------ from DC to pgh.. ]I do not have the conf # for the other 4 in my party [( husband and kids) ]to check them in.,I am trying to check in for a flight in the morning I do not have the conf # for the other 4 in my party to check them in.,------ From lax to DC and then ------ from DC to pgh.. ( husband and kids) ,0,1,0,0,0,1,0
3,1,4701,2,[hi ]i will like to know how can i access the credit that i have in my account,i will like to know how can i access the credit that i have in my account,hi ,1,0,0,0,0,0,0
3,1,4661,2,"[hello, ]i am trying to find the contact number for San francisco baggage claim",i am trying to find the contact number for San francisco baggage claim,"hello, ",1,0,0,0,0,0,0
3,1,4663,2,"[I have already explored all the info I can find on your website regarding my 3 questions. Should I try to call a """"real"""" person and] what phone number should I call?", what phone number should I call?,"I have already explored all the info I can find on your website regarding my 3 questions. Should I try to call a """"real"""" person and",0,1,0,0,0,1,0
3,1,4679,2,"my husband and I have a combined point total [of 25,176. ]Is it possible to use them on a trip from Las Vegas to Tampa, FL on March 23, returning on March 30.","my husband and I have a combined point total Is it possible to use them on a trip from Las Vegas to Tampa, FL on March 23, returning on March 30.","of 25,176. ",0,1,0,0,0,0,0
3,1,4629,2,"I recently signed up and received a cname- Explorer Credit Card, which I believe should have added 30,000 miles to my bank; however, they are not there. [My frequent flyer number is --------.]","I recently signed up and received a cname- Explorer Credit Card, which I believe should have added 30,000 miles to my bank; however, they are not there. ",My frequent flyer number is --------.,0,0,0,0,0,1,0
3,1,4646,2,"do i need to sign in to book flight ,[ never done this before, our cell # #############]","do i need to sign in to book flight ,"," never done this before, our cell # #############",0,1,0,0,0,1,0
3,1,4712,2,"I'm trying to get to my reservation so that I can print it [out. ]I do not have the confirmation number, and the answer to my security question is not being accepted[ (perhaps I am not entering the same]","I'm trying to get to my reservation so that I can print it I do not have the confirmation number, and the answer to my security question is not being accepted",out.  (perhaps I am not entering the same,0,0,0,0,0,1,0
3,1,4708,2,I'm having trouble accessing my account. [I received my Account # in the mail but ]the website keeps telling me my name doesn't match the account.,I'm having trouble accessing my account. the website keeps telling me my name doesn't match the account.,I received my Account # in the mail but ,0,1,0,0,0,0,0
3,1,4710,2,[I think ]my flight might be overbooked can I see the options for switching flights (-- 5634 San Francisco to Reno)?,my flight might be overbooked can I see the options for switching flights (-- 5634 San Francisco to Reno)?,I think ,0,0,0,0,0,1,0
3,1,4732,2,Why [in the name of god ]did you stop sending out cards to frequent flyer (One Pass?) members.,Why did you stop sending out cards to frequent flyer (One Pass?) members.,in the name of god ,0,0,0,0,0,0,1
3,1,4749,2,I need to get credit for the miles but my last name is different on the ticket then on the mileage account - [the ticket is my maiden name the mileage is my married name],I need to get credit for the miles but my last name is different on the ticket then on the mileage account - ,the ticket is my maiden name the mileage is my married name,0,1,0,0,0,0,0
3,1,4751,2,"change flights for my family, not just me[--how do i do it?]","change flights for my family, not just me",--how do i do it?,0,0,0,0,0,1,0
3,1,4740,2,I'm trying to purchase a flight online and it keeps telling me that I have to select an option for the insurance.[ I've tried both options for this and ]neither will work.,I'm trying to purchase a flight online and it keeps telling me that I have to select an option for the insurance.neither will work., I've tried both options for this and ,0,0,0,0,0,1,0
3,1,4694,2,The [stupid ]'forgot your mileage plan number?' [page requires entering your ]old mileage plan number which I forgot [alsol So what now?],The 'forgot your mileage plan number?' old mileage plan number which I forgot ,stupid page requires entering your alsol So what now?,0,0,0,1,0,1,0
3,1,4738,2,I know what my benefits are. Why are they not acknowledged[ ob],I know what my benefits are. Why are they not acknowledged, ob,0,0,0,0,0,1,0
3,1,4734,2,[I am trying to get home to my mother she is very ill and ]heard some airlines offer berevment or teminally ill discounts,heard some airlines offer berevment or teminally ill discounts,I am trying to get home to my mother she is very ill and ,0,1,0,0,0,0,0
3,1,4707,2,I have a reservation [------] for 4/9 and [we] want to get a reservation for our cat[ also.],I have a reservation  for 4/9 and  want to get a reservation for our cat,------we also.,0,0,0,0,0,1,0
3,1,4791,2,I want to buy six tickets and I am filling in travel information. Two ticket holders are children 12 years old and the info does not allow me to fill that in.[ It only gives me adult travelers.],I want to buy six tickets and I am filling in travel information. Two ticket holders are children 12 years old and the info does not allow me to fill that in., It only gives me adult travelers.,0,1,0,0,0,0,0
3,1,4794,2,[My daughter is ]on flight number 578 tomorrow from Chicago to Boston leaving at 1:20 CST. How can I retrieve the confirmation number. [It is the second leg of a flight from Boston to Chicago on Decembe],on flight number 578 tomorrow from Chicago to Boston leaving at 1:20 CST. How can I retrieve the confirmation number. ,My daughter is It is the second leg of a flight from Boston to Chicago on Decembe,0,1,0,0,0,0,0
3,1,4798,2,I did not receive a new Mileage plan card with my new number[- can it be sent to me please?],I did not receive a new Mileage plan card with my new number,- can it be sent to me please?,0,0,0,0,0,1,0
3,1,4810,2,I AM CHKG MY STATUS OF MILES [& I SEE DATE OF EXIPRITION],I AM CHKG MY STATUS OF MILES ,& I SEE DATE OF EXIPRITION,0,1,0,0,0,0,0
3,1,4813,2,[I remarried in Feb of 2012...]how do I change my last name on my account?,how do I change my last name on my account?,I remarried in Feb of 2012...,0,1,0,0,0,0,0
3,1,4821,2,Can I take a toaster in my carryon bag? [I'm flying from Iowa to Honolulu.],Can I take a toaster in my carryon bag? ,I'm flying from Iowa to Honolulu.,0,1,0,0,0,0,0
3,1,4760,2,"I just tried to use my expiring mile for a hotel and I received an error message that I was not eligible? [Please let me know if this is an error and please inform me on ways I can use my 21,917 miles.]",I just tried to use my expiring mile for a hotel and I received an error message that I was not eligible? ,"Please let me know if this is an error and please inform me on ways I can use my 21,917 miles.",0,1,0,0,0,1,0
3,1,4780,2,I just joined Mileage plan - however my password or pin does not work - [I want to make sure that I get credit for a upcoming trip],I just joined Mileage plan - however my password or pin does not work - ,I want to make sure that I get credit for a upcoming trip,0,1,0,0,0,0,0
3,1,4809,2,I want to add a flight that was taken already but the miles are not recorded [I did not use my acct number at the time how do I do that],I want to add a flight that was taken already but the miles are not recorded ,I did not use my acct number at the time how do I do that,0,0,0,0,0,1,0
3,1,4753,2,"[I have never flown on cname-. ]What are the bag fees and is there any way to avoid them ( special credit card, etc.)?","What are the bag fees and is there any way to avoid them ( special credit card, etc.)?",I have never flown on cname-. ,0,1,0,0,0,0,0
3,1,4775,2,"i was booking, i said i wanted to do it using miles,[ it said it was going to cost 100K miles and $10 ]I put in my credit card and i think it charged me the full cost","i was booking, i said i wanted to do it using miles,I put in my credit card and i think it charged me the full cost", it said it was going to cost 100K miles and $10 ,0,1,0,0,0,0,0
3,1,4800,2,[I would like to talk to someone about a trip that has had changes to its flights]. could you please give me a contact number?,. could you please give me a contact number?,I would like to talk to someone about a trip that has had changes to its flights,0,1,0,0,0,0,0
3,1,4762,2,[Hi ]I just noticed my birthdate is wrong on my account can I change it using my passport.,I just noticed my birthdate is wrong on my account can I change it using my passport.,Hi ,1,0,0,0,0,0,0
3,1,4024,2,"[My husband ]---------------- has a mileage plan account and we cannot find the number, where can we get it? [He has a Mileageplan Explorer account with Chase.]","---------------- has a mileage plan account and we cannot find the number, where can we get it? ",My husband He has a Mileageplan Explorer account with Chase.,0,1,0,0,0,0,0
3,1,4907,2,I need a phone number to ask some specific questions re my [special needs ]child's special needs,I need a phone number to ask some specific questions re my child's special needs,special needs ,0,1,0,0,0,0,0
3,1,4911,2,[Hello ]i have a question to get discounts for tickets how can you get them ?,i have a question to get discounts for tickets how can you get them ?,Hello ,1,0,0,0,0,0,0
3,1,4913,2,i had travel certification [No.-------. ]I did use but I cancelled right away. Now I tried again but they sail it was reedemed already. [Please give me a new No.],i had travel certification I did use but I cancelled right away. Now I tried again but they sail it was reedemed already. ,No.-------. Please give me a new No.,0,1,0,0,0,1,0
3,1,4914,2,flying hnl to hkg. return hkg to nrt. 3 days later nrt to hnl. how much for 2nd bag. [so many different answers.],flying hnl to hkg. return hkg to nrt. 3 days later nrt to hnl. how much for 2nd bag. ,so many different answers.,0,1,0,0,0,0,0
3,1,4925,2,"I'm looking to start my trip in Chicago and go direct to Paris[, as there is going to be some winter weather that may delay my MKE to ORD flight today.] Is there a way to skip the first leg of my trip?",I'm looking to start my trip in Chicago and go direct to Paris Is there a way to skip the first leg of my trip?,", as there is going to be some winter weather that may delay my MKE to ORD flight today.",0,0,1,0,0,0,0
3,1,4897,2,I noticed my address is wrong for my delayed baggage. [You have -------------------------- and it should be ---------------------------. I want to make sure it is delivered to the correct place],I noticed my address is wrong for my delayed baggage. ,You have -------------------------- and it should be ---------------------------. I want to make sure it is delivered to the correct place,0,0,1,0,0,0,0
3,1,4855,2,[Hi. My name is -------------- and I am flying from LAX to YYZ tomorrow evening.] I would like to add my baby as a lapchild to my itinerary, I would like to add my baby as a lapchild to my itinerary,Hi. My name is -------------- and I am flying from LAX to YYZ tomorrow evening.,1,0,0,0,0,1,0
3,1,4889,2,"I requested my last mileage to be added to my account, but failed. [Because you said that my ticket number could not be verified. My ticket number is -------------.]","I requested my last mileage to be added to my account, but failed. ",Because you said that my ticket number could not be verified. My ticket number is -------------.,0,1,0,0,0,1,0
3,1,4912,2,I want to use up the miles on my account to part pay for tickets for my family's holiday.[ ]Is it possible to do this?,I want to use up the miles on my account to part pay for tickets for my family's holiday.Is it possible to do this?, ,0,0,0,0,0,1,0
3,1,4950,2,This reservation is not ticketed [My RLN ######....] Can I get seats assigned,This reservation is not ticketed  Can I get seats assigned,My RLN ######....,0,1,0,0,0,0,0
3,1,4961,2,[----] we need confirn our flight and i dont know the confirmation number, we need confirn our flight and i dont know the confirmation number,----,1,0,0,0,0,0,0
3,1,4966,2,"would like assistance with bereavement flight.[.found flights that would work for me, ]would like to speak to representative about rate",would like assistance with bereavement flight.would like to speak to representative about rate,".found flights that would work for me, ",0,1,0,0,0,0,0
3,1,4978,2,"[Several years ago, ]we paid a one time for for Economy Plus seating that was valid for an entire year's worth of travel & Economy Plus seating. Is this offer still available, or only per flight now?","we paid a one time for for Economy Plus seating that was valid for an entire year's worth of travel & Economy Plus seating. Is this offer still available, or only per flight now?","Several years ago, ",0,1,0,0,0,0,0
3,1,4968,2,I AM TRYING TO FLY TO MANILLA FROM JAX[ FOR 22 DAYS ANY TIME STARTING THE FIRST DAY OF MAY CAN TRAVEL UNTIL JUNE 15 ]LOOKING FOR UPGRADE ON FLIGHT GOING AND COMING ON THE TRANSATLANTIC FLIGHTS ONLY CAN,I AM TRYING TO FLY TO MANILLA FROM JAXLOOKING FOR UPGRADE ON FLIGHT GOING AND COMING ON THE TRANSATLANTIC FLIGHTS ONLY CAN, FOR 22 DAYS ANY TIME STARTING THE FIRST DAY OF MAY CAN TRAVEL UNTIL JUNE 15 ,0,0,0,0,0,1,0
3,1,4952,2,"[Okay, but ]that doesn't help me get my name correct on my OnePass account.",that doesn't help me get my name correct on my OnePass account.,"Okay, but ",0,0,0,0,0,1,0
3,1,4981,2,I had to change my flight [due to the blizzard]. Does my paid baggage fee transfer too?,I had to change my flight . Does my paid baggage fee transfer too?,due to the blizzard,0,1,0,0,0,0,0
3,1,4986,2,how can I find out if I already have a ticket [- so I don't get charged twice.],how can I find out if I already have a ticket ,- so I don't get charged twice.,0,0,0,0,0,1,0
3,1,4982,2,"I am trying to complete my payment, but the website says I must make a choice for travel insurance. I made the choice NO. [It continues to give me this message.] [Can you help?]","I am trying to complete my payment, but the website says I must make a choice for travel insurance. I made the choice NO.  ",It continues to give me this message.Can you help?,0,0,0,0,0,1,0
3,1,4951,2,i want to use two credit cards to pay [- how do I do that],i want to use two credit cards to pay ,- how do I do that,0,0,0,0,0,1,0
3,1,4969,2,I'm attempting purchase tickets and clicking no the to insurance option but it doesn't seem like the system is processing my selection.[ I'm getting a message indicating that I must select an option],I'm attempting purchase tickets and clicking no the to insurance option but it doesn't seem like the system is processing my selection., I'm getting a message indicating that I must select an option,0,0,0,0,0,1,0
3,1,4948,2,"[My mileageplan # is -------- - I did not have a password to check on my miles, so ]I [thought I had to ]set up an account, and it gave me a new # [-------- ]- can these two accounts be combined? [Which # sh]","I set up an account, and it gave me a new # - can these two accounts be combined? ","My mileageplan # is -------- - I did not have a password to check on my miles, so thought I had to -------- Which # sh",0,1,0,0,0,1,0
3,1,4999,2,[I dont like your answers. ]please provide me with a phone number,please provide me with a phone number,I dont like your answers. ,0,0,0,1,0,0,0
3,1,4604,2,Can to accounts be merged [my wife is ----------- and I am -------------] for the use of redeeming points?,Can to accounts be merged  for the use of redeeming points?,my wife is ----------- and I am -------------,0,0,0,0,0,1,0
3,1,4280,2,"i am working on the new ticket schedule now[....it says the original ticket cost is --------, and new ticket is -------- in total, and the total for change is ------]",i am working on the new ticket schedule now,"....it says the original ticket cost is --------, and new ticket is -------- in total, and the total for change is ------",0,1,0,0,0,0,0
3,1,4283,2,"[I am ---------------. my account number is on my official enrollment confirmation letter. I am using it and ]can not get into my account.[ ]I may have the pin or password wrong, [but I can't get into.]","can not get into my account.I may have the pin or password wrong, ",I am ---------------. my account number is on my official enrollment confirmation letter. I am using it and  but I can't get into.,0,1,0,0,0,0,0
3,1,4139,2,"I have mileageplan [# -------- and I am flying with Confirmation # ------, ]how can I apply my around trip flights to my account",I have mileageplan how can I apply my around trip flights to my account,"# -------- and I am flying with Confirmation # ------, ",0,1,0,0,0,0,0
3,1,4231,2,[Reservation # ------ for ---------------. ]Paid for and chose seat 12F but don't see that selection of ticket reservation.,Paid for and chose seat 12F but don't see that selection of ticket reservation.,Reservation # ------ for ---------------. ,0,1,0,0,0,0,0
3,1,4497,2,"[------------ , request # ######## was given a refund. I also requested a refund for myself as I was accompaning him. ]Why was I not given a refund too?",Why was I not given a refund too?,"------------ , request # ######## was given a refund. I also requested a refund for myself as I was accompaning him. ",0,1,0,0,0,0,0
3,1,4422,2,[------------------ OnePass #-------- The last posted milage credit was in April 2012. ]I never received credit for a round trip ticked from Orlando Fl. to New York City 9-19-12 and returned on 9/25/,I never received credit for a round trip ticked from Orlando Fl. to New York City 9-19-12 and returned on 9/25/,------------------ OnePass #-------- The last posted milage credit was in April 2012. ,0,1,0,0,0,0,0
3,1,4185,2,"Reservation # ------ made on Tuesday for Hoogsteden appears to have disappeared from the system? [Very, very frustrating! Mileage plan # --------]",Reservation # ------ made on Tuesday for Hoogsteden appears to have disappeared from the system? ,"Very, very frustrating! Mileage plan # --------",0,0,0,1,0,1,0
3,1,4429,2,"I am trying to verify my Mileageplan number and the number for my wife.[ The web page can't find me and does not accept my """"can't find"""" information.]",I am trying to verify my Mileageplan number and the number for my wife.," The web page can't find me and does not accept my """"can't find"""" information.",0,0,0,0,0,1,0
3,1,4162,2,"i do not know my mileage plan number or my pin number and i have made two reservations and I want to add the mileageplan number to the reservations. [My husband, -----------, also does not have his nu]",i do not know my mileage plan number or my pin number and i have made two reservations and I want to add the mileageplan number to the reservations. ,"My husband, -----------, also does not have his nu",0,1,0,0,0,0,0
3,1,4573,2,I am trying to purchase a ticket using credit from a previously cancelled trip. [The code I was given for the credit is -------------. It was issued in 2012for a flight to China that I had to cancel.Wh],I am trying to purchase a ticket using credit from a previously cancelled trip. ,The code I was given for the credit is -------------. It was issued in 2012for a flight to China that I had to cancel.Wh,0,1,0,0,0,1,0
3,1,4033,2,I'm missing mileage from miles I purchased to upgrade to Silver.[ Miles were purchased on 17 January. Transaction # ##########],I'm missing mileage from miles I purchased to upgrade to Silver., Miles were purchased on 17 January. Transaction # ##########,0,0,0,0,0,1,0
3,1,4197,2,"[----,] last September 14 I bought three (3) EWR-YUL-EWR tikets (###################) but had to cancel two of them, which was done on the phone on Sept 18, paying the due fine to change one of them.[ I]"," last September 14 I bought three (3) EWR-YUL-EWR tikets (###################) but had to cancel two of them, which was done on the phone on Sept 18, paying the due fine to change one of them.","----, I",0,0,0,0,0,1,0
3,1,4677,2,[I have not flown cname- in some time and now will be flying again . . . ]my name and mileage acount do not seem to match?? [My original mileage number: ########### Name on my ID (NV DL): Francisco],my name and mileage acount do not seem to match?? ,I have not flown cname- in some time and now will be flying again . . . My original mileage number: ########### Name on my ID (NV DL): Francisco,0,1,0,0,0,0,0
3,1,4650,2,I have two Mileage plan numbers. When I attempt to sign in it is always difficult. I am always locked out of my account. [My two numbers are ########### and --------.],I have two Mileage plan numbers. When I attempt to sign in it is always difficult. I am always locked out of my account. ,My two numbers are ########### and --------.,0,0,0,0,0,1,0
3,1,4970,2,I have lost my voucher number for two cancelled flights. [One ticket in name of ------------- eTicket Number #############. Other ticket in name of -------------- Mileageplan Number --------],I have lost my voucher number for two cancelled flights. ,One ticket in name of ------------- eTicket Number #############. Other ticket in name of -------------- Mileageplan Number --------,0,0,0,0,0,1,0
3,1,4351,2,[I tried entering my mileage plan number and don't remember my PIN but when I try this part of the web site .it keeps recycling me back to this page. ]Did you cancel my account when merged with Conti.,Did you cancel my account when merged with Conti.,I tried entering my mileage plan number and don't remember my PIN but when I try this part of the web site .it keeps recycling me back to this page. ,0,1,0,0,0,0,0
3,1,4757,2,"[----, ]Why is mileage plan not showing over in premier qualifying section",Why is mileage plan not showing over in premier qualifying section,"----, ",1,0,0,0,0,0,0
3,1,4803,2,[Not helping me. ]I don't have Mileage plan Number or my pin either.,I don't have Mileage plan Number or my pin either.,Not helping me. ,0,0,0,1,0,0,0
3,1,4572,2,i would like to sign in but have difficulty. [my mileage plan # ########],i would like to sign in but have difficulty. ,my mileage plan # ########,0,1,0,0,0,0,0
3,1,4124,2,I need my mileage plan number. [I do not have an old number so the form won't go through. Please send my current number.],I need my mileage plan number. ,I do not have an old number so the form won't go through. Please send my current number.,0,1,0,0,0,1,0
3,1,4087,2,"i am trying to renew cname- club on line, but i can not find the right site[ to get in for more than o month. ----]","i am trying to renew cname- club on line, but i can not find the right site", to get in for more than o month. ----,0,1,0,0,0,0,0
3,1,4309,2,[We will be flying cname- to London in Sept. ]What is the charge to upgrade to ecomomy plus,What is the charge to upgrade to ecomomy plus,We will be flying cname- to London in Sept. ,0,1,0,0,0,0,0
3,1,4662,2,"I cancelled a trip from Bismarck, North Dakota to South America in December and received a $3,500 voucher from cname- Airlines. Can I use this voucher for several trip in the future [(4 separate trips]","I cancelled a trip from Bismarck, North Dakota to South America in December and received a $3,500 voucher from cname- Airlines. Can I use this voucher for several trip in the future ",(4 separate trips,0,1,0,0,0,0,0
3,1,4766,2,I have 2 e certificates from cname- [that numbers begin with ####- which are customer appreciation certs. ]When i book this travel through travelocity how do I redeem the certs?,I have 2 e certificates from cname- When i book this travel through travelocity how do I redeem the certs?,that numbers begin with ####- which are customer appreciation certs. ,0,1,0,0,0,0,0
3,1,4666,2,"I have forgotten and lost my accoutn number, PIN, and password. [My information is below: --------------------------------------------------------------------------------------------------- I n]","I have forgotten and lost my accoutn number, PIN, and password. ",My information is below: --------------------------------------------------------------------------------------------------- I n,0,0,0,0,0,1,0
3,1,4078,2,"[My wife and I traveled on cname- on January 20th from Tulsa, OK to Houston, TX on flight -- 4229. Due to the fog in Houston our flight was delayed and] we did not arrive in time to catch the cruise.", we did not arrive in time to catch the cruise.,"My wife and I traveled on cname- on January 20th from Tulsa, OK to Houston, TX on flight -- 4229. Due to the fog in Houston our flight was delayed and",0,1,0,0,0,0,0
3,1,4250,2,[My cname- Confirmation indicates I should ]call cname- Reservations[ but ]I cannot find a Phone Number anywhere???,call cname- ReservationsI cannot find a Phone Number anywhere???,My cname- Confirmation indicates I should  but ,0,1,0,0,0,0,0
3,1,4259,2,"[If i make a reservation on cname- and discover my travel plans have to be cancelled, ]how does cname- handle refunds? [For example, will cname- bank the ticket, giving my upto a certain amount of time t]",how does cname- handle refunds? ,"If i make a reservation on cname- and discover my travel plans have to be cancelled, For example, will cname- bank the ticket, giving my upto a certain amount of time t",0,0,0,0,0,1,0
3,1,4168,2,"My cname- mileage card end January 2013, when is the new one mail to me? [I am traveling on March 20, 2013.]","My cname- mileage card end January 2013, when is the new one mail to me? ","I am traveling on March 20, 2013.",0,1,0,0,0,0,0
3,1,4538,2,"[Hi,] When I clicked on the link from cname- to look at my reservation I got this message:", When I clicked on the link from cname- to look at my reservation I got this message:,"Hi,",1,0,0,0,0,0,0
3,1,4486,2,[I have ]booked a hotel between Jan 7 and 10 in Las Vegas [on last Nov. 11 through cname-.com/hotel ]b[ut fortunately couldn't find any information on this booking and ]how to obtain the invoice for that.,booked a hotel between Jan 7 and 10 in Las Vegas bhow to obtain the invoice for that.,I have on last Nov. 11 through cname-.com/hotel ut fortunately couldn't find any information on this booking and ,0,0,0,0,0,1,0
3,1,4958,2,"[The name on my credit card is """"-----"""" -----. The name on my identification -- driver's license and passport -- is """"--------"""" -----. ]How can I book a cname- flight with my Milegage plan # tied to my",How can I book a cname- flight with my Milegage plan # tied to my,"The name on my credit card is """"-----"""" -----. The name on my identification -- driver's license and passport -- is """"--------"""" -----. ",0,1,0,0,0,0,0
3,1,4894,2,[I recently travel with cname-.... ]I'd like to know how to add the miles i got by flying to my account?,I'd like to know how to add the miles i got by flying to my account?,I recently travel with cname-.... ,0,1,0,0,0,0,0
3,1,4598,2,I have[ recently ]flown cname- on two separate occasions since Dec 2012. [I was not aware of this rewards program. ]Can I get credit for those 2 trips?,I haveflown cname- on two separate occasions since Dec 2012. Can I get credit for those 2 trips?, recently I was not aware of this rewards program. ,0,1,0,0,0,0,0
3,1,4111,2,[Don't know that will help. ]I am just trying to get some info on a passenger.,I am just trying to get some info on a passenger.,Don't know that will help. ,0,0,0,0,0,1,0
3,1,4165,2,i am still waiting for my miles back from last feb.trip [to hawaii only one part of flight did we get upgrade you own me at lease 40000 miles back thank you mileage plan no ##### ### ###],i am still waiting for my miles back from last feb.trip ,to hawaii only one part of flight did we get upgrade you own me at lease 40000 miles back thank you mileage plan no ##### ### ###,0,0,1,0,1,1,0
3,1,4210,2,"[Sorry, but I do not find!!! ]please give to me a telephone number where I can talk with a human[....its urgent, please....]",please give to me a telephone number where I can talk with a human,"Sorry, but I do not find!!! ....its urgent, please....",0,0,0,1,0,1,0
3,1,4286,2,[My travel documentation has my full middle name. ]How do I get my full middle name onto my Mileage plan account?,How do I get my full middle name onto my Mileage plan account?,My travel documentation has my full middle name. ,0,0,0,0,0,1,0
3,1,4361,2,I am a registered Mileageplan member. I cannot find my account number nor PIN. [How do I retrieve this information?],I am a registered Mileageplan member. I cannot find my account number nor PIN. ,How do I retrieve this information?,0,0,0,0,0,1,0
3,1,4363,2,"[My name is ---------------, ]the passenger name listed from previous flight is --------------[ ]will I have a problem?",the passenger name listed from previous flight is --------------will I have a problem?,"My name is ---------------,  ",0,0,0,0,0,1,0
3,1,4401,2,"[----, I am a travel agent. ]I have a group of 30 flying today STL-IAH-HNL-GUM-ROR. They should be landing any minute in HNL 90 minutes late!! [I've been on the phone today with agents in the group dep]",I have a group of 30 flying today STL-IAH-HNL-GUM-ROR. They should be landing any minute in HNL 90 minutes late!! ,"----, I am a travel agent. I've been on the phone today with agents in the group dep",0,1,0,0,0,0,0
3,1,4457,2,I lost my confirmation number.[...how can I find out what it is?],I lost my confirmation number.,...how can I find out what it is?,0,0,0,0,0,1,0
3,1,4542,2,[This is an award ticket ]I still have not seat assignment flight leaves in 4 hours,I still have not seat assignment flight leaves in 4 hours,This is an award ticket ,0,0,0,0,0,1,0
3,1,4615,2,[Hi - ]I thought w gold status I could check-in 48 hours in advance?,I thought w gold status I could check-in 48 hours in advance?,Hi - ,1,0,0,0,0,0,0
3,1,4616,2,"[cname- changed my seat assignments and now my husband and I are separated.] Could you please change my seat back to 9D on flight #### on January 2, 2013?"," Could you please change my seat back to 9D on flight #### on January 2, 2013?",cname- changed my seat assignments and now my husband and I are separated.,0,1,0,0,0,0,0
3,1,4624,2,"[I made reservations for international travel, ]on the reservation our middle names are on the ticket, on our passports only our middle initials are there, [is this going to be a problem? and if so how d]","on the reservation our middle names are on the ticket, on our passports only our middle initials are there, ","I made reservations for international travel, is this going to be a problem? and if so how d",0,0,0,0,0,1,0
3,1,4691,2,I want the $118 deal where you have to travel on a Tuesday. I want to [depart on a Tuesday and ]return on Saturday or sunday,I want the $118 deal where you have to travel on a Tuesday. I want to return on Saturday or sunday,depart on a Tuesday and ,0,0,0,0,0,1,0
3,1,4699,2,I have found a flight from New Orleans to Paris that changes planes in Dulles. The ticket gives 1 hour to make the change[--even though it's an international connection. ]Will that be enough?[ I do hear],I have found a flight from New Orleans to Paris that changes planes in Dulles. The ticket gives 1 hour to make the changeWill that be enough?,--even though it's an international connection.  I do hear,0,0,0,0,0,1,0
3,1,4700,2,"[On the traveler information where it asks seat request, ]If both people request window will they sit next to each other or will they be separated?",If both people request window will they sit next to each other or will they be separated?,"On the traveler information where it asks seat request, ",0,0,0,0,0,1,0
3,1,4722,2,"I have made several requests for missing miles on a partner airline, with no success [in getting my missing miles.]","I have made several requests for missing miles on a partner airline, with no success ",in getting my missing miles.,0,0,0,0,0,1,0
3,1,4761,2,[My name is ---------------. My current confirmation number is ------. My old mileage plan number was #############. It appears to have changed to -----------.] I am attempting to rent a car [through], I am attempting to rent a car ,My name is ---------------. My current confirmation number is ------. My old mileage plan number was #############. It appears to have changed to -----------.through,0,1,0,0,0,1,0
3,1,4763,2,i was cHARGED FOR TWO TICKETS TO BHAM ON 9/03/2012. [MY DAUGHTER ------------ USED HER cname- SKY MILES TO PURCHASE THE TICKETS. TICKETS NUMBERS ############## AND ############## HOW DO I GET HELP],i was cHARGED FOR TWO TICKETS TO BHAM ON 9/03/2012. ,MY DAUGHTER ------------ USED HER cname- SKY MILES TO PURCHASE THE TICKETS. TICKETS NUMBERS ############## AND ############## HOW DO I GET HELP,0,1,0,0,0,1,0
3,1,4769,2,"I have twice requested my mileage credit from partner, Air Lingus, for leg of flight served by them. [Ticket ############## Flight number ### Booking class """"L"""" from Dublin Ireland to Boston Mass. on Se]","I have twice requested my mileage credit from partner, Air Lingus, for leg of flight served by them. ","Ticket ############## Flight number ### Booking class """"L"""" from Dublin Ireland to Boston Mass. on Se",0,0,0,0,0,1,0
3,1,4801,2,I have my mileage plan awards visa card [but it no longer has the mileage plan 11 digit number on it - and ]I do not remember my password [- how do I resolve this - I would like to book a trip],I have my mileage plan awards visa card I do not remember my password ,but it no longer has the mileage plan 11 digit number on it - and - how do I resolve this - I would like to book a trip,0,1,0,0,0,1,0
3,1,4823,2,I selet cname- states for billing address and tells me that is not well i live in houston tx [help me please],I selet cname- states for billing address and tells me that is not well i live in houston tx ,help me please,0,0,0,0,0,1,0
3,1,4860,2,[Hi. ]My flight tomorrow was cancelled for undisclosed reasons--why am I being charged to change my flight?,My flight tomorrow was cancelled for undisclosed reasons--why am I being charged to change my flight?,Hi. ,1,0,0,0,0,0,0
3,1,4928,2,"[I noticed on your site that ]there are baggage fee exemptions for military. I am flying from Bahrain to Norfolk, VA for regular vacation[ (not on orders);] can I check two bags and receive the $100 fee","there are baggage fee exemptions for military. I am flying from Bahrain to Norfolk, VA for regular vacation can I check two bags and receive the $100 fee",I noticed on your site that  (not on orders);,0,0,0,0,0,1,0
3,1,4943,2,"[Hi, I am ------- ------, my mileage number is ############. Kindly check my points. I went home to the Philippines last Christmas. ]Kindly check if there are some additional points in my mileage. [Thank]",Kindly check if there are some additional points in my mileage. ,"Hi, I am ------- ------, my mileage number is ############. Kindly check my points. I went home to the Philippines last Christmas. Thank",1,1,0,0,1,0,0
3,1,4974,2,trying to combine reservation for my wife and daughter [- confirm ------ to my account],trying to combine reservation for my wife and daughter ,- confirm ------ to my account,0,0,0,0,0,1,0
3,1,4993,2,"I am trying to log in.[ I entered my account number -------- and my password. Said my password was incorrect, so ]I requested to update my password, then it said that my name did not match my account nu","I am trying to log in.I requested to update my password, then it said that my name did not match my account nu"," I entered my account number -------- and my password. Said my password was incorrect, so ",0,0,1,0,0,0,0
3,1,4375,2,"The reservations were made on separate dates, but we're all travelling together [(on same day, same flight), and] I want to avoid having 5 separate confimation numbers.","The reservations were made on separate dates, but we're all travelling together  I want to avoid having 5 separate confimation numbers.","(on same day, same flight), and",0,1,0,0,0,0,0
3,1,4478,2,[Hi ----.] How come I don't see any balance on my account?, How come I don't see any balance on my account?,Hi ----.,1,0,0,0,0,0,0
3,1,4490,2,I'm trying to complete the customer appreciation form I put my flight no in 642 date 1/25. I was in seat 22f and it keeps telling me to insert flight info. [The entertainment system wasn't working and],I'm trying to complete the customer appreciation form I put my flight no in 642 date 1/25. I was in seat 22f and it keeps telling me to insert flight info. ,The entertainment system wasn't working and,0,1,0,0,0,0,0
3,1,4548,2,"[Hi. ]I did not receive my new Premier Silver Mileage plan card yet, when will I receive it.[ I know others in my family and friends already received their cards in the mail. My Mileage plan number is: J]","I did not receive my new Premier Silver Mileage plan card yet, when will I receive it.",Hi.  I know others in my family and friends already received their cards in the mail. My Mileage plan number is: J,1,1,0,0,0,0,0
3,1,4797,2,I would like to book an LAX hotel with my Mileage plan miles for March 5th. [How do I go about doing that? Thanx.],I would like to book an LAX hotel with my Mileage plan miles for March 5th. ,How do I go about doing that? Thanx.,0,0,0,0,1,1,0
3,1,4056,2,"how do i fill out the proper documentation to get into the TSA fast line, [as a gold member, i don't want to have to take off my shoes and remove my belt.]","how do i fill out the proper documentation to get into the TSA fast line, ","as a gold member, i don't want to have to take off my shoes and remove my belt.",0,0,1,0,0,0,0
3,1,4180,2,[I lost my wallet with my premier access card. ]Can you give me the phone number for the premier access desk?,Can you give me the phone number for the premier access desk?,I lost my wallet with my premier access card. ,0,1,0,0,0,0,0
3,1,4369,2,"[Hi. I am just about to buy a ticket that leaves on May 2nd. ]I checked the little """"insurance"""" bubble that [costs about 20 dollars more]. Up to what date would this allow me to cancel my ticket and reciev","I checked the little """"insurance"""" bubble that . Up to what date would this allow me to cancel my ticket and reciev",Hi. I am just about to buy a ticket that leaves on May 2nd. costs about 20 dollars more,1,1,0,0,0,1,0
3,1,4550,2,[Hi I am having a destination wedding and ]I have to bring my wedding dress onto the plane. I was wondering if there are any special accommodations that you offer?,I have to bring my wedding dress onto the plane. I was wondering if there are any special accommodations that you offer?,Hi I am having a destination wedding and ,1,1,0,0,0,0,0
3,1,4713,2,are there 6 seats available on this flight. [I have 6 people in my parrty],are there 6 seats available on this flight. ,I have 6 people in my parrty,0,1,0,0,0,0,0
3,1,4721,2,Trying to purchase ticket will not complete...saying I need to buy insurance [or no...click no again and again and will not take it],Trying to purchase ticket will not complete...saying I need to buy insurance ,or no...click no again and again and will not take it,0,1,0,0,0,0,0
3,1,4723,2,[Confirmation # ------ FOR 1/2/2013 cname-: ]Checked in; Prepaid $25.00 baggage fee [by AXP card on 1/1/2013. Reflected on AXP account ]but received no receipt or confirmation from cname- or cname------,Checked in; Prepaid $25.00 baggage fee but received no receipt or confirmation from cname- or cname------,Confirmation # ------ FOR 1/2/2013 cname-: by AXP card on 1/1/2013. Reflected on AXP account ,0,1,0,0,0,0,0
3,1,4759,2,"[I am trying to merge accounts. Unfortunately, ]I don't remember the PIN to the second account [and the security question is not relevant to me (i.e., I would not have picked it because I wouldn't have]",I don't remember the PIN to the second account ,"I am trying to merge accounts. Unfortunately, and the security question is not relevant to me (i.e., I would not have picked it because I wouldn't have",0,1,0,0,0,0,0
3,1,4906,2,"Is there any way to upgrade my current tickets to business class based on my premium gold status? [I am flying on February 19th from Dubai to the US, reference number #######].",Is there any way to upgrade my current tickets to business class based on my premium gold status? .,"I am flying on February 19th from Dubai to the US, reference number #######",0,1,0,0,0,0,0
3,1,4929,2,My flight has been changed.[ The confirmation number is ------. We cannot make any changes with the returning flight. ]I was notified this morning about this flight change and we cannot make it.,My flight has been changed.I was notified this morning about this flight change and we cannot make it., The confirmation number is ------. We cannot make any changes with the returning flight. ,0,1,0,0,0,0,0
3,1,4965,2,[My name is -------------. ]I recently changed my flight and was charged twice ($150.00 each) for a change penalty. [My reservation number is ------],I recently changed my flight and was charged twice ($150.00 each) for a change penalty. ,My name is -------------. My reservation number is ------,1,1,0,0,0,0,0
3,1,4994,2,I transferred 5000 miles in error to my husbands account. [(--------) The 5000 miles was intended to be transferred from his account to mine. ]Can you help me cancel this transfer?,I transferred 5000 miles in error to my husbands account. Can you help me cancel this transfer?,(--------) The 5000 miles was intended to be transferred from his account to mine. ,0,1,0,0,0,0,0
3,1,4220,2,I am traveling with my daughter and husband on March 17 flight #### Miami to Newark. I am in seat 31F and I wanted to put them in seats 31 e and D. [Can you do this? They are ---- ------ and ----- -],I am traveling with my daughter and husband on March 17 flight #### Miami to Newark. I am in seat 31F and I wanted to put them in seats 31 e and D. ,Can you do this? They are ---- ------ and ----- -,0,0,0,0,0,1,0
3,1,4485,2,"HOW COULD I CONTACT A MANAGER OR CHEIF SUPERVISR OF THIS GRAND RESPABLE FIRM !!!!???? [REF:####################,MILEAGE + # ########.THIS HAS BEEN WITH YOU FOR OVER 6 MONTHS! SHOW SONE SIGN OF LIFE AND]",HOW COULD I CONTACT A MANAGER OR CHEIF SUPERVISR OF THIS GRAND RESPABLE FIRM !!!!???? ,"REF:####################,MILEAGE + # ########.THIS HAS BEEN WITH YOU FOR OVER 6 MONTHS! SHOW SONE SIGN OF LIFE AND",0,0,0,1,0,1,0
3,1,4945,2,"I am trying to complete my purchase of a RT ticket from Frankfurt to Missoula, Mt. I have a cname- travel ticket certificate valid for $150 [that I got at xmas time]. I do not see a place to add it [fo]","I am trying to complete my purchase of a RT ticket from Frankfurt to Missoula, Mt. I have a cname- travel ticket certificate valid for $150 . I do not see a place to add it ",that I got at xmas timefo,0,1,0,0,0,1,0
3,1,4620,2,[I know that. But I am still confused.] if I need to be charged., if I need to be charged.,I know that. But I am still confused.,0,0,0,0,0,1,1
3,1,4796,2,"I want to book 2 flights, using points to pay for my flight. The other passenger must pay for his flight [because he does not have very many points at all. ]Can these be booked on the same itinerary","I want to book 2 flights, using points to pay for my flight. The other passenger must pay for his flight Can these be booked on the same itinerary",because he does not have very many points at all. ,0,1,0,0,0,0,0
3,1,4042,2,Can I have a new Mileage plan card withNew mileageplan number ? [Or],Can I have a new Mileage plan card withNew mileageplan number ? ,Or,0,0,0,0,0,1,0
3,1,4121,2,Your program says my name does not ggo with my card number[--why could that be]?,Your program says my name does not ggo with my card number?,--why could that be,0,0,0,0,0,1,0
3,1,4174,2,"I had a flight on December 1, 2012 which does not show up i my frequent flyer statement [that ended 12/2/12 nor does it show up when I check activity since last statement.]","I had a flight on December 1, 2012 which does not show up i my frequent flyer statement ",that ended 12/2/12 nor does it show up when I check activity since last statement.,0,1,0,0,0,0,0
3,1,4175,2,"can premier level miles/segments be earned for a calendar year up to Feb.28 of the following year,[ like they used to?]","can premier level miles/segments be earned for a calendar year up to Feb.28 of the following year,", like they used to?,0,0,0,0,0,1,0
3,1,4212,2,[I'm trying to book travel on the cname- Website. ]Is there a way to select business class on the outbound portion and economy class on the return portion?,Is there a way to select business class on the outbound portion and economy class on the return portion?,I'm trying to book travel on the cname- Website. ,0,1,0,0,0,0,0
3,1,4295,2,"I've tried multiple times in the past week to request mileage credit[, and the system has been down. ]Any idea when the system will be working.",I've tried multiple times in the past week to request mileage creditAny idea when the system will be working.,", and the system has been down. ",0,1,0,0,0,0,0
3,1,4301,2,CVS Pharmacy has donated 10 tote boxes of Christmas candy to be sent to an orphanage for 300 handicapped children in Korea. We will be on Flight #### and ### on March 21st from Dulles to Incheon. [I wo],CVS Pharmacy has donated 10 tote boxes of Christmas candy to be sent to an orphanage for 300 handicapped children in Korea. We will be on Flight #### and ### on March 21st from Dulles to Incheon. ,I wo,0,0,0,0,0,1,0
3,1,4502,2,"[Hi ----, ]I already have an account and I accidently signed up and rec'd a new account! [I am trying to redeen miles for flights.]",I already have an account and I accidently signed up and rec'd a new account! ,"Hi ----, I am trying to redeen miles for flights.",1,1,0,0,0,0,0
3,1,4528,2,I do not have either my mileage plan number or my password [and the system will not accept the rest of my info without one or the other. When I called the automated system recognized my phone number],I do not have either my mileage plan number or my password ,and the system will not accept the rest of my info without one or the other. When I called the automated system recognized my phone number,0,1,0,0,0,0,0
3,1,4567,2,my hotel television screen was showing my flight #3591 as delayed until 2:00; it now shows the flight departed at 11:30. [What happened],my hotel television screen was showing my flight #3591 as delayed until 2:00; it now shows the flight departed at 11:30. ,What happened,0,0,0,0,0,1,0
3,1,4580,2,I am trying to ckeck-in for the flightt tomorrow morning and the system is not allowing me. [My confirmation no. is ------],I am trying to ckeck-in for the flightt tomorrow morning and the system is not allowing me. ,My confirmation no. is ------,0,1,0,0,0,0,0
3,1,4703,2,[U are not answering my questions and ]I need a phone number please[ ]to speak to a live person,I need a phone number pleaseto speak to a live person,U are not answering my questions and  ,0,0,0,1,0,0,0
3,1,4711,2,[I have none of the required information to find out my Mileageplan number. I left the card in Connecticut last month and have no way of getting it.] How can I find out my #[ so tomorrow's flight is cr], How can I find out my #,I have none of the required information to find out my Mileageplan number. I left the card in Connecticut last month and have no way of getting it. so tomorrow's flight is cr,0,1,0,0,0,0,0
3,1,4985,2,how do I hold the ticket as I reside in Panama and am a senior and I receive a 25% discount which I can not do on the web site.[ It is Carnaval in Panama and the office is open on Feb 13],how do I hold the ticket as I reside in Panama and am a senior and I receive a 25% discount which I can not do on the web site., It is Carnaval in Panama and the office is open on Feb 13,0,1,0,0,0,0,0
3,1,4020,2,"I do not have a pin number, how do I create one. [I do have a password.]","I do not have a pin number, how do I create one. ",I do have a password.,0,1,0,0,0,0,0
3,1,4137,2,"Does cname- still offer senior ticket books? [They used to come in, I believe, a four pack, with tickets that were good anywhere in the lower 48 states and could be used any time with in a year.]",Does cname- still offer senior ticket books? ,"They used to come in, I believe, a four pack, with tickets that were good anywhere in the lower 48 states and could be used any time with in a year.",0,1,0,0,0,0,0
3,1,4147,2,i have a flight with lufthansa [and cname- airlines however the first air line listed on my ticket in lufthansa. ]how many baggage can i take ?,i have a flight with lufthansa how many baggage can i take ?,and cname- airlines however the first air line listed on my ticket in lufthansa. ,0,1,0,0,0,0,0
3,1,4227,2,"[hi, I have a question,] can I buy a tix using my mileage point, and another tix for my 10-yr old kid separately using cash?"," can I buy a tix using my mileage point, and another tix for my 10-yr old kid separately using cash?","hi, I have a question,",1,0,0,0,0,0,0
3,1,4245,2,"I was recently pre-approved by TSA. Where can I enter that number on my profile,[ so that it gets picked up on all my reservations.]","I was recently pre-approved by TSA. Where can I enter that number on my profile,", so that it gets picked up on all my reservations.,0,1,0,0,0,0,0
3,1,4264,2,I AM ATTEMPTING TO TRANSFER MY MILEAGE BALANCE TO WOUNDED WARRIOR. [IT HAS NOT ALLOWED ME TO DO SO. ]HOW DO I DO THAT [THANKS],I AM ATTEMPTING TO TRANSFER MY MILEAGE BALANCE TO WOUNDED WARRIOR. HOW DO I DO THAT ,IT HAS NOT ALLOWED ME TO DO SO. THANKS,0,0,0,0,1,1,0
3,1,4302,2,I made these reservations last year and do not see our economy plus seat selection.[ thanks.],I made these reservations last year and do not see our economy plus seat selection., thanks.,0,0,0,0,1,0,0
3,1,4318,2,"[Hello.] I applied for and was approved for the cname- Milageplan Explorer Card. I am still waiting for the card in the mail. However, I would like to use the card to purchase tickets."," I applied for and was approved for the cname- Milageplan Explorer Card. I am still waiting for the card in the mail. However, I would like to use the card to purchase tickets.",Hello.,1,0,0,0,0,0,0
3,1,4377,2,[MY WIFE AND I ARE TRAVELING TOGETHER BUT ]ON SEGMENTS OF OUR FLIGHT WE ARE ASSIGNED DIFFERENT ROWS. CAN WE HAVE SEATS NEXT TO EACH OTHER,ON SEGMENTS OF OUR FLIGHT WE ARE ASSIGNED DIFFERENT ROWS. CAN WE HAVE SEATS NEXT TO EACH OTHER,MY WIFE AND I ARE TRAVELING TOGETHER BUT ,0,1,0,0,0,0,0
3,1,4390,2,"[Hello, ]I wonder if there are flights from Dublin, Irelanda to Brussels on miles?","I wonder if there are flights from Dublin, Irelanda to Brussels on miles?","Hello, ",1,0,0,0,0,0,0
3,1,4411,2,"On Sunday, Feb 10 from Houston to Seattle flight # 1603, it appears there are several economy seats available but only first class airfare is listed. I want to fly economy [-- can you help]","On Sunday, Feb 10 from Houston to Seattle flight # 1603, it appears there are several economy seats available but only first class airfare is listed. I want to fly economy ",-- can you help,0,0,0,0,0,1,0
3,1,4435,2,[Res # grossed. ]How could you change all my flights without even contacting me,How could you change all my flights without even contacting me,Res # grossed. ,0,1,0,0,0,0,0
3,1,4446,2,Change the travel date to 20Jan13 or 21Jan13 from DEL to EWR. [My Reservation number is ##/######],Change the travel date to 20Jan13 or 21Jan13 from DEL to EWR. ,My Reservation number is ##/######,0,1,0,0,0,0,0
3,1,4513,2,"[Both ]my cards are cname- Chase Mileage plan Explorer and Mileage plan Business. Are the points merged for all transactions,[ yes or no]?","my cards are cname- Chase Mileage plan Explorer and Mileage plan Business. Are the points merged for all transactions,?",Both  yes or no,0,0,0,0,0,1,0
3,1,4581,2,[i have a reservation for 2 for flight to hawaii;] i would like to upgrade to economy plus [but i cannot figure out how to make that change on the reservation...], i would like to upgrade to economy plus ,i have a reservation for 2 for flight to hawaii;but i cannot figure out how to make that change on the reservation...,0,1,0,0,0,1,0
3,1,4767,2,I just want to confirm my tickets for next week. [Can we do that?],I just want to confirm my tickets for next week. ,Can we do that?,0,0,0,0,0,1,0
3,1,4772,2,Can you look up confirmation [------ ]and see why I can't see all travelers?,Can you look up confirmation and see why I can't see all travelers?,------ ,0,1,0,0,0,0,0
3,1,4933,2,[Im a uk resident..]I dont understand about the TSA secure flight programme,I dont understand about the TSA secure flight programme,Im a uk resident..,0,1,0,0,0,0,0
3,1,4935,2,I ALREADY HAVE A PAID TICKET [FOR 2/09] DO I HAVE TO REPAY FOR ANOTHER TICKET IF CHANGED TO FLY ON 2/02,I ALREADY HAVE A PAID TICKET  DO I HAVE TO REPAY FOR ANOTHER TICKET IF CHANGED TO FLY ON 2/02,FOR 2/09,0,1,0,0,0,0,0
3,1,4936,2,"[Hello, ]Is flight from Mumbai number 49 is leaving on time today?",Is flight from Mumbai number 49 is leaving on time today?,"Hello, ",1,0,0,0,0,0,0
3,1,4977,2,"I flow Air Canada AC087 from Toronto to Shanghai on Dec.30 2012 and got 7,111 premier qualifying miles which should be counted into the period 12/03/2012-12/31/2012, but you counted my[ 7,111] miles int","I flow Air Canada AC087 from Toronto to Shanghai on Dec.30 2012 and got 7,111 premier qualifying miles which should be counted into the period 12/03/2012-12/31/2012, but you counted my miles int"," 7,111",0,1,0,0,0,0,0
3,1,4066,2,[Confirmation# ######.] I just changed it but have not received an email confirmation., I just changed it but have not received an email confirmation.,Confirmation# ######.,0,1,0,0,0,0,0
3,1,4043,2,I would like to use my miles to buy a ticket that has multiple destinations[ and],I would like to use my miles to buy a ticket that has multiple destinations, and,0,0,0,0,0,1,0
3,1,4105,2,i need a number to call [or have someone cancel my reservation and hold fare to be used in near future as a credit due to a death in the family.],i need a number to call ,or have someone cancel my reservation and hold fare to be used in near future as a credit due to a death in the family.,0,1,0,0,0,0,0
3,1,4214,2,[that's not what i asked bitch. ]do you have a student discount,do you have a student discount,that's not what i asked bitch. ,0,0,0,1,0,0,1
3,1,4274,2,[Hi ---- - ]How do I pay my baggage fee online rather than at the airport/,How do I pay my baggage fee online rather than at the airport/,Hi ---- - ,1,0,0,0,0,0,0
3,1,4335,2,I'm looking for a valid coupn code to use while I'm booking my flight to FLL. [I was using a code from CheapAir .com and it does not work . ]Do you know which coupon code works on your network?,I'm looking for a valid coupn code to use while I'm booking my flight to FLL. Do you know which coupon code works on your network?,I was using a code from CheapAir .com and it does not work . ,0,1,0,0,0,0,0
3,1,4355,2,Says I do not have an account. [Tried to put in old 11 digit number but with a new pin as requested. ]Should I use the 11 digit number and OLD pin?,Says I do not have an account. Should I use the 11 digit number and OLD pin?,Tried to put in old 11 digit number but with a new pin as requested. ,0,1,0,0,0,0,0
3,1,4384,2,i DO NOT WANT THE FIRST CLASS [TOO EXPENSIVE HOW CAN i GO BACK?],i DO NOT WANT THE FIRST CLASS ,TOO EXPENSIVE HOW CAN i GO BACK?,0,0,0,0,0,0,0
3,1,4403,2,"[Hello. ]Is it possible to get on standby tomorrow, but to do it today?","Is it possible to get on standby tomorrow, but to do it today?",Hello. ,1,0,0,0,0,0,0
3,1,4447,2,I just noticed on the reservation I made for my kids to go to Maui that ------ name is misspelled. [I entered the last name ---- and it is showing ------. Confirmation number ######. Can you fix thi],I just noticed on the reservation I made for my kids to go to Maui that ------ name is misspelled. ,I entered the last name ---- and it is showing ------. Confirmation number ######. Can you fix thi,0,1,0,0,0,1,0
3,1,4593,2,"I just booked a one-way [IAD-SGN an hour ago] and could not find a one-way back [SGN-IAD, ]can I cancel the one IAD-SGN for now and continue to search for other date? [Thanks!]",I just booked a one-way  and could not find a one-way back can I cancel the one IAD-SGN for now and continue to search for other date? ,"IAD-SGN an hour agoSGN-IAD, Thanks!",0,1,0,0,1,0,0
3,1,4612,2,[On the trip NWK to Munich Germany on 12/23/20012] I was upgraded to Business class[ on LH 413 for which I received the boarding pass.] Yet I believe I have only been credited with Economy Class miles., I was upgraded to Business class Yet I believe I have only been credited with Economy Class miles.,On the trip NWK to Munich Germany on 12/23/20012 on LH 413 for which I received the boarding pass.,0,1,0,0,0,0,0
3,1,4618,2,"[my flight confirmation number was emailed to me, but my email account crashed and won't let me sign in to receive it.] can I be resent my confirmation number?", can I be resent my confirmation number?,"my flight confirmation number was emailed to me, but my email account crashed and won't let me sign in to receive it.",0,1,0,0,0,0,0
3,1,4660,2,I have a charge on my credit card [for $390.60 for ticket number #############. I cannot recall what ticket this is. ]Can you provide more information about this ticket?,I have a charge on my credit card Can you provide more information about this ticket?,for $390.60 for ticket number #############. I cannot recall what ticket this is. ,0,1,0,0,0,1,0
3,1,4664,2,[Please ]give me a phone number [so I can get the answer to my questions],give me a phone number ,Please so I can get the answer to my questions,0,0,0,0,0,1,0
3,1,4717,2,"[Hello Happy New, ]How do I change my security question, [because I forgot my password]","How do I change my security question, ","Hello Happy New, because I forgot my password",1,1,0,0,0,0,0
3,1,4771,2,"[hi, ]i see that on the ticket information my corporate travel office has run my first name and my last name together[... -------- instead of ---------. is that going to be a problem.]",i see that on the ticket information my corporate travel office has run my first name and my last name together,"hi, ... -------- instead of ---------. is that going to be a problem.",1,1,0,0,0,0,0
3,1,4836,2,[Confirmation #------.] I would like to change my seats but the website is not allowing me., I would like to change my seats but the website is not allowing me.,Confirmation #------.,0,1,0,0,0,0,0
3,1,4910,2,may I also carry on one piece of luggage that fits overhead and a purse under the seat ahead.[ I'm traveling from O'Hare in Chicago into Madrid to-day.],may I also carry on one piece of luggage that fits overhead and a purse under the seat ahead., I'm traveling from O'Hare in Chicago into Madrid to-day.,0,1,0,0,0,0,0
3,1,4918,2,"when i click on a seat to reserve it, it is not accepting that seat choice. [i'm not getting any response that my seat choice has been confirmed]","when i click on a seat to reserve it, it is not accepting that seat choice. ",i'm not getting any response that my seat choice has been confirmed,0,1,0,0,0,0,0
3,1,4967,2,"[I registered online for Mileageplan Dining membership more than thirty days ago, but haven't dine out yet. ]Can I still get the welcome bonus after 30 days?",Can I still get the welcome bonus after 30 days?,"I registered online for Mileageplan Dining membership more than thirty days ago, but haven't dine out yet. ",0,1,0,0,0,0,0
3,1,4971,2,[No thank you but you helped me alot ]can we be friends?,can we be friends?,No thank you but you helped me alot ,0,0,0,0,1,0,0
3,1,4992,2,"[I am trying to book a cname- Flight from Phoenix to Dubai DXB on March 27 and a flight from Dubai to Saipan SPN April 5, 2013.] Is it possible to fly from DXB to SPN on cname-?", Is it possible to fly from DXB to SPN on cname-?,"I am trying to book a cname- Flight from Phoenix to Dubai DXB on March 27 and a flight from Dubai to Saipan SPN April 5, 2013.",0,1,0,0,0,0,0
3,1,4022,2,Can you confirm the date of birth you have listed for one of the travellers [please - -----------------. I think you may have it listed incorectly.],Can you confirm the date of birth you have listed for one of the travellers ,please - -----------------. I think you may have it listed incorectly.,0,1,0,0,0,0,0
3,1,4003,2,"The email said I was changed to a flight 3 hours earlier. [-- 4137 departs at 10:17am, the new flight departs at 7:56am. ]I do not understand why.",The email said I was changed to a flight 3 hours earlier. I do not understand why.,"-- 4137 departs at 10:17am, the new flight departs at 7:56am. ",0,1,0,0,0,0,0
3,1,4006,2,"[Please] let me know that, how can I reschedule my flight to Beijing China"," let me know that, how can I reschedule my flight to Beijing China",Please,0,0,0,0,0,1,0
3,1,4068,2,"I'm trying to reserve seats, but am unsure as what type of seats were reserved [when we used miles to book these seats February 1, 2013. Please advise ]what """"type"""" of seats, [thank you]","I'm trying to reserve seats, but am unsure as what type of seats were reserved what """"type"""" of seats, ","when we used miles to book these seats February 1, 2013. Please advise thank you",0,0,0,0,0,0,0
3,1,4118,2,I am trying to use an e-certificate on a flight that I am booking. Where do I enter the code to receive the $100 credit?[ I received an email with the code.],I am trying to use an e-certificate on a flight that I am booking. Where do I enter the code to receive the $100 credit?, I received an email with the code.,0,1,0,0,0,0,0
3,1,4179,2,[----: I am traveling with my 4 month old daughter tomorrow. She is booked under our confirmation number as a child in an adult's lap. ]I have some questions regarding our travel tomorrow.,I have some questions regarding our travel tomorrow.,----: I am traveling with my 4 month old daughter tomorrow. She is booked under our confirmation number as a child in an adult's lap. ,0,1,0,0,0,0,0
3,1,4546,2,"[I just made reservations for my son, ------, ------------.] I forgot to put one bag to be checked on the ticket[ (so that he doesn't have to worry about paying to check his bag when he arrives). Help!]", I forgot to put one bag to be checked on the ticket,"I just made reservations for my son, ------, ------------. (so that he doesn't have to worry about paying to check his bag when he arrives). Help!",0,1,0,0,0,1,0
3,1,4198,2,"[Hi, ]Could you please let me know the status of ------ flight ##### from Tokyo, Japan to San Jose, California, scheduled to depart Tokyo on January 19 and arrive in San Jose on January 19? [Has it been]","Could you please let me know the status of ------ flight ##### from Tokyo, Japan to San Jose, California, scheduled to depart Tokyo on January 19 and arrive in San Jose on January 19? ","Hi, Has it been",1,0,0,0,0,0,0
3,1,4260,2,"[Hello, good afternoon. ]I would like to slit the cost of the ticket to pay it with 2 credit card",I would like to slit the cost of the ticket to pay it with 2 credit card,"Hello, good afternoon. ",1,0,0,0,0,0,0
3,1,4518,2,[There has been a death in the family and ]I need to travel to a funeral. Is a disconted fare available? [I need to travel on Wednesday 1/30],I need to travel to a funeral. Is a disconted fare available? ,There has been a death in the family and I need to travel on Wednesday 1/30,0,1,0,0,0,0,0
3,1,4019,2,Why hasn't my trip been updated yet?[ Booking number ------ . I was told it would update today to upgrade to business first on my trip using my reward. Miles. Please advise. Thank you],Why hasn't my trip been updated yet?, Booking number ------ . I was told it would update today to upgrade to business first on my trip using my reward. Miles. Please advise. Thank you,0,1,0,0,1,0,0
3,1,4023,2,"[Hello, ]I have a flight this afternoon and the website is not allowing me to check-in. [Confirmation # ------ Last name: --------]",I have a flight this afternoon and the website is not allowing me to check-in. ,"Hello, Confirmation # ------ Last name: --------",1,1,0,0,0,0,0
3,1,4282,2,"I have 2 paper certificates from cname-/Chase that begin with 09,[ ]how do I redeem them ASAP for RT tickets on cname-?","I have 2 paper certificates from cname-/Chase that begin with 09,how do I redeem them ASAP for RT tickets on cname-?", ,0,0,0,0,0,0,0
3,1,4036,2,"[Okay. Sorry, I typed in the info on the left. ]It is leaving Phoenix and going to Barcelona.",It is leaving Phoenix and going to Barcelona.,"Okay. Sorry, I typed in the info on the left. ",0,0,0,0,0,1,0
3,1,4037,2,I can't remember my account information [and I have moved from my address on record. I want to access my account.],I can't remember my account information ,and I have moved from my address on record. I want to access my account.,0,1,0,0,0,0,0
3,1,4047,2,"[Hi. ]I am trying to find a nonstop flight for two adults, first class, from Tucson to Houston on either Tuesday 2/5 or Wednesday 2/6. I see one seat in first on Wednesday, are all the other seats in f","I am trying to find a nonstop flight for two adults, first class, from Tucson to Houston on either Tuesday 2/5 or Wednesday 2/6. I see one seat in first on Wednesday, are all the other seats in f",Hi. ,1,0,0,0,0,0,0
3,1,4072,2,"I just bought a ticket [for my wife, ----- ------,] but can't seem to buy a second ticket for that same flight with my Mileageplan miles.",I just bought a ticket  but can't seem to buy a second ticket for that same flight with my Mileageplan miles.,"for my wife, ----- ------,",0,1,0,0,0,0,0
3,1,4073,2,[I already read through all these pages. ]There is no phone or direction to request for assistance at the airport.,There is no phone or direction to request for assistance at the airport.,I already read through all these pages. ,0,1,0,0,0,0,0
3,1,4093,2,[You're not answering my question. ]Where do I access the former ---survey.com to register a complaint about my last flight?,Where do I access the former ---survey.com to register a complaint about my last flight?,You're not answering my question. ,0,0,0,1,0,0,0
3,1,4107,2,"My wife booked me for a flight to SLC, [reservation ######.] The web site will not allow me to attach this flight to my account,[ ########. What should I do?]","My wife booked me for a flight to SLC,  The web site will not allow me to attach this flight to my account,",reservation ######. ########. What should I do?,0,1,0,0,0,1,0
3,1,4133,2,[I just apply for milage program but I been travel so many time.]Is there anyway I can claim my milages from the firt time I travel?,Is there anyway I can claim my milages from the firt time I travel?,I just apply for milage program but I been travel so many time.,0,1,0,0,0,0,0
3,1,4142,2,does cname- keep record of vouchers they issued; [I have misplaced mine?],does cname- keep record of vouchers they issued; ,I have misplaced mine?,0,1,0,0,0,0,0
3,1,4230,2,Book with award miles;[ I can NOT get further than this site],Book with award miles;, I can NOT get further than this site,0,1,0,0,0,0,0
3,1,4263,2,"I am expecting to see an addition of 10,000 bonus [miles to my account for spending $25,000 last year. ]Can you tell me when that will be reflected in my mileage balance?","I am expecting to see an addition of 10,000 bonus Can you tell me when that will be reflected in my mileage balance?","miles to my account for spending $25,000 last year. ",0,1,0,0,0,0,0
3,1,4271,2,[If I am completing the last leg of my flight with Kim] do I have to check my baggage again, do I have to check my baggage again,If I am completing the last leg of my flight with Kim,0,1,0,0,0,0,0
3,1,4421,2,[That I know. ]I am asking you that millage ticket has same rule like economy ticket purchase,I am asking you that millage ticket has same rule like economy ticket purchase,That I know. ,0,0,0,0,0,1,0
3,1,4423,2,[We made reservations through a disney resort.] Is it possible to see how much it would be to upgrade to first class?, Is it possible to see how much it would be to upgrade to first class?,We made reservations through a disney resort.,0,1,0,0,0,0,0
3,1,4424,2,I can't seem to buy travel insurance [- I already booked a flight with rewards miles],I can't seem to buy travel insurance ,- I already booked a flight with rewards miles,0,1,0,0,0,0,0
3,1,4427,2,how do i reserve an economy plus seat. [i am not given this option. ]i am looking for an lax-syd flight.,how do i reserve an economy plus seat. i am looking for an lax-syd flight.,i am not given this option. ,0,1,0,0,0,0,0
3,1,4430,2,[My confirmation is ###### and ]I would like to change my seat to a window seat on the ###### flight tomorrow.,I would like to change my seat to a window seat on the ###### flight tomorrow.,My confirmation is ###### and ,0,1,0,0,0,0,0
3,1,4433,2,Need to verify if a flight was booked [or webpage error did not allow booking],Need to verify if a flight was booked ,or webpage error did not allow booking,0,1,0,0,0,0,0
3,1,4481,2,"[----,] I need to cancel my flights (Jan 18 (HNL to SFO) and Jan 25 (SFO to HNL) - I used my mileage plan miles - tried on-line to cancel, but recd error code."," I need to cancel my flights (Jan 18 (HNL to SFO) and Jan 25 (SFO to HNL) - I used my mileage plan miles - tried on-line to cancel, but recd error code.","----,",1,0,0,0,0,0,0
3,1,4120,2,[I need to change my flight tomorrow morning -- ]what is a phone number I can call w/cname- please?,what is a phone number I can call w/cname- please?,I need to change my flight tomorrow morning -- ,0,1,0,0,0,0,0
3,1,4299,2,"I am trying to use my miles to book a flight on TAM, but when search for the flight online, it says that cname- does not offer service between the cities I am searching.[ But I know that TAM has a flig]","I am trying to use my miles to book a flight on TAM, but when search for the flight online, it says that cname- does not offer service between the cities I am searching.", But I know that TAM has a flig,0,1,0,0,0,0,0
3,1,4628,2,"[cname- Confirmation Number ------,] I try to change the reservation it shows as changed on the web but the receipt still shows the previous itinerary.", I try to change the reservation it shows as changed on the web but the receipt still shows the previous itinerary.,"cname- Confirmation Number ------,",0,1,0,0,0,0,0
3,1,4941,2,i have a reservation leaving from NYC to Lima in Copa Airlines and coming back with cname- from Lima to NYC Copa is telling that I can take two luggages but your website only said one luggage [please],i have a reservation leaving from NYC to Lima in Copa Airlines and coming back with cname- from Lima to NYC Copa is telling that I can take two luggages but your website only said one luggage ,please,0,0,0,0,0,1,0
3,2,8557,2,[Thank you. I thought that I got 120 premier qualifying segments last year. ]Should I get the Global Premier Upgrade?,Should I get the Global Premier Upgrade?,Thank you. I thought that I got 120 premier qualifying segments last year. ,0,1,0,0,1,0,0
3,2,8521,2,I have a flight booked and the other person needs to change her flight times.[ How do I do that?],I have a flight booked and the other person needs to change her flight times., How do I do that?,0,0,0,0,0,1,0
3,2,8549,2,I want to print my boarding pass [but they have been emailed to me instead...I have a printer available],I want to print my boarding pass ,but they have been emailed to me instead...I have a printer available,0,1,0,0,0,0,0
3,2,8526,2,"I purchased a refundable ticket,[ called and was told the refund would be made. After hearing nothing from cname-, ]I applied for the refund and have not received it.","I purchased a refundable ticket,I applied for the refund and have not received it."," called and was told the refund would be made. After hearing nothing from cname-, ",0,1,0,0,0,0,0
3,2,8542,2,having trouble logging in with my milage plan number. [account and pin not recognized],having trouble logging in with my milage plan number. ,account and pin not recognized,0,1,0,0,0,0,0
3,2,8581,2,2000 miles for 35[ ( that is half of the 75 )],2000 miles for 35, ( that is half of the 75 ),0,0,0,0,0,0,0
3,2,8608,2,I need my receipt for the 1st class upgrade I made today [for my Boston to Chicago flight on Tuesday].,I need my receipt for the 1st class upgrade I made today .,for my Boston to Chicago flight on Tuesday,0,1,0,0,0,0,0
3,2,8610,2,"[Hi,] am I able to pick my seats for a flight booked through Air Canada", am I able to pick my seats for a flight booked through Air Canada,"Hi,",1,0,0,0,0,0,0
3,2,8621,2,"[HI excume i have my passenger receipt, but] i dont know which is the specific number confirmation, [because i need to change my passage day]"," i dont know which is the specific number confirmation, ","HI excume i have my passenger receipt, butbecause i need to change my passage day",1,1,0,0,0,0,0
3,2,8591,2,"[Hi ---- I would like to know an info. I am planning to go to Europe,] I am thinking of booking a flight from Newark to DUS (Germnay) with a stop in Milan. What happend if I might get off in Milan?[ Can]", I am thinking of booking a flight from Newark to DUS (Germnay) with a stop in Milan. What happend if I might get off in Milan?,"Hi ---- I would like to know an info. I am planning to go to Europe, Can",1,1,0,0,0,0,0
3,2,8599,2,my mlg.plus # -------- - I have about $68 credit on my account but I cannot find my voucher # [- can you help?],my mlg.plus # -------- - I have about $68 credit on my account but I cannot find my voucher # ,- can you help?,0,0,0,0,0,1,0
3,2,8606,2,my account was blocked and I would like to reactivate it[ please],my account was blocked and I would like to reactivate it, please,0,0,0,0,0,1,0
3,2,8628,2,"I booked a flight [some time back], but i do not have a seat","I booked a flight , but i do not have a seat",some time back,0,0,0,0,0,1,0
3,2,8572,2,how can I purchase premier access after I booked my flight? [I am expensing the flight and needed the charge for premier access to be separate so I didn't select it before.],how can I purchase premier access after I booked my flight? ,I am expensing the flight and needed the charge for premier access to be separate so I didn't select it before.,0,1,0,0,0,0,0
3,2,8576,2,"I applied for the Chase card and have been approved, [but was wondering] am I amble to book my flights without actually having the card, but still getting the credit for these flights?","I applied for the Chase card and have been approved,  am I amble to book my flights without actually having the card, but still getting the credit for these flights?",but was wondering,0,0,0,0,0,1,0
3,2,8614,2,been trying all day to book tickets online at your site. [i keep on getting sent to some cheap site that does not connect. can you help me?],been trying all day to book tickets online at your site. ,i keep on getting sent to some cheap site that does not connect. can you help me?,0,1,0,0,0,1,0
3,2,8571,2,[You have a broken system in getting my bags back to me. ]I want to vent to corporate. Can you give me an email address,I want to vent to corporate. Can you give me an email address,You have a broken system in getting my bags back to me. ,0,0,0,1,0,0,0
3,2,8575,2,I am in seat 18f and was suppose to be in 7c [when placing orders in for gov. travel what happend],I am in seat 18f and was suppose to be in 7c ,when placing orders in for gov. travel what happend,0,0,0,0,0,1,0
3,2,8613,2,Your program says my name does not ggo with my card number[--why could that be?],Your program says my name does not ggo with my card number,--why could that be?,0,0,0,0,0,1,0
3,2,8624,2,"[I flew on TACA airline, a partner, last week. ]How long does it take for the miles to be credited to my mileage plan account?",How long does it take for the miles to be credited to my mileage plan account?,"I flew on TACA airline, a partner, last week. ",0,1,0,0,0,0,0
3,2,8626,2,"Website is not recognizing my confirmation number. [--------------------- ]wanted to change seat assignment[, but Can't find booking.]",Website is not recognizing my confirmation number. wanted to change seat assignment,"--------------------- , but Can't find booking.",0,1,0,0,0,0,0
3,2,8642,2,I want to confirm which flight I am on [going to key west 2-08-13 from cle],I want to confirm which flight I am on ,going to key west 2-08-13 from cle,0,1,0,0,0,0,0
3,2,8645,2,"[Also, I understand that since our ]plans changed because of a medical emergency,[ the] charge to change the itinerary will be waived,[ but I don't know ]what kind of documentation I need to provide.","plans changed because of a medical emergency, charge to change the itinerary will be waived,what kind of documentation I need to provide.","Also, I understand that since our  the but I don't know ",0,0,0,0,0,1,0
3,2,8646,2,My St Maarten trip milage is not loged in your system.[..travel on your partner airline US Airways],My St Maarten trip milage is not loged in your system.,..travel on your partner airline US Airways,0,1,0,0,0,0,0
3,2,8650,2,[I AM A TICKETLESS TRAVELER AND ]WANT TO KNOW WILL I BE CHARGED TO CHECK ONE BAG.,WANT TO KNOW WILL I BE CHARGED TO CHECK ONE BAG.,I AM A TICKETLESS TRAVELER AND ,0,1,0,0,0,0,0
3,2,8651,2,check in time for a RDU to IAD flight[ conecting to an ]international flight to europe?,check in time for a RDU to IAD flightinternational flight to europe?, conecting to an ,0,0,0,0,0,1,0
3,2,8691,2,"I received a notice stating that my award miles will expire soon -[ ]I tried to log in to see what I could redeem my miles fo [(I have 17,747)] - I created an account, and now I have a new account instead","I received a notice stating that my award miles will expire soon -I tried to log in to see what I could redeem my miles fo  - I created an account, and now I have a new account instead"," (I have 17,747)",0,1,0,0,0,0,0
3,2,8658,2,"[I upgraded to Economy plus on flight 48. ]Can you please confirm my seat assignment, 22K, is indeed economy plus?","Can you please confirm my seat assignment, 22K, is indeed economy plus?",I upgraded to Economy plus on flight 48. ,0,1,0,0,0,0,0
3,2,8661,2,I am wanting to know how much it would cost to change return flight [departure ti e],I am wanting to know how much it would cost to change return flight ,departure ti e,0,0,0,0,0,1,0
3,2,8663,2,"[If you miss a connecting flight do do a plane taking off late, ]who do I call and complain to about the service",who do I call and complain to about the service,"If you miss a connecting flight do do a plane taking off late, ",0,1,0,0,0,0,0
3,2,8623,2,"Only able to input 8 of the 9 digits for the Mileageplan card I.D. number[ on the,] Requesting mileage credit form. [How can I add the extra I.D. number?]",Only able to input 8 of the 9 digits for the Mileageplan card I.D. number Requesting mileage credit form. ," on the,How can I add the extra I.D. number?",0,0,0,0,0,1,0
3,2,8670,2,[if I purchase ticket] can I get a refund if person flying does not show up, can I get a refund if person flying does not show up,if I purchase ticket,0,0,0,0,0,1,0
3,2,8627,2,"Website is not recognizing my confirmation number. [------ ------ ------- ]wanted to change seat assignment, [but Can't find booking.]","Website is not recognizing my confirmation number. wanted to change seat assignment, ",------ ------ ------- but Can't find booking.,0,1,0,0,0,0,0
3,2,8620,2,I would like to check in for my flight april 2/13 ------[. the booking was made by aeroplan and i do not have a confirmation no.],I would like to check in for my flight april 2/13 ------,. the booking was made by aeroplan and i do not have a confirmation no.,0,1,0,0,0,0,0
3,2,8678,2,"[Hi, ]I'm trying to check in for tomorrow's flight, but the confirmation number doesn't seem to work.","I'm trying to check in for tomorrow's flight, but the confirmation number doesn't seem to work.","Hi, ",1,0,0,0,0,0,0
3,2,8656,2,How do I get economy plus seats [on a cname- flight 966 to Rome from Dulles I have booked the flight for sept 2 2013],How do I get economy plus seats ,on a cname- flight 966 to Rome from Dulles I have booked the flight for sept 2 2013,0,1,0,0,0,0,0
3,2,8713,2,"[Hi ----, ]I booked a flight ticket and misspelled my name. [How can I edit it?]",I booked a flight ticket and misspelled my name. ,"Hi ----, How can I edit it?",1,0,0,0,0,1,0
3,2,8716,2,[My wife and I are flying together to Europe.] She has her own mileage plan account and I have my own. We are using rewards miles to book our tickets. [How do we do it? ]We want to sit together., She has her own mileage plan account and I have my own. We are using rewards miles to book our tickets. We want to sit together.,My wife and I are flying together to Europe.How do we do it? ,0,1,0,0,0,1,0
3,2,8732,2,please give me a phone number that I can talk to.[ I have had no luck finding my ff# and password],please give me a phone number that I can talk to., I have had no luck finding my ff# and password,0,1,0,0,0,0,0
3,2,8736,2,I lost my driver's license. and think it was left on plane.[.. Friday..],I lost my driver's license. and think it was left on plane.,.. Friday..,0,1,0,0,0,0,0
3,2,8699,2,"[Hi, my name is --- I have a question .] Is there a free meal for this flight?", Is there a free meal for this flight?,"Hi, my name is --- I have a question .",1,1,0,0,0,1,0
3,2,8710,2,Can you see if perhaps he missed his flight and is booked for a later one?? [----------------]?,Can you see if perhaps he missed his flight and is booked for a later one?? ?,----------------,0,0,0,0,0,1,0
3,2,8741,2,I have secured a flight but there seem to be no seats other than Economy Plus. [I don't want to add $30 to my ticket price. ]How do I book this flight and be assured a regular economy seat?,I have secured a flight but there seem to be no seats other than Economy Plus. How do I book this flight and be assured a regular economy seat?,I don't want to add $30 to my ticket price. ,0,1,0,0,0,0,0
3,2,8708,2,"if I am eligible for a complimentary premier upgrade [which I am on my next flight ,] do I have to pay extra for it?",if I am eligible for a complimentary premier upgrade  do I have to pay extra for it?,"which I am on my next flight ,",0,1,0,0,0,0,0
3,2,8725,2,I am trying to check in it says the birthdates are not valid [they are correct],I am trying to check in it says the birthdates are not valid ,they are correct,0,0,1,0,0,0,0
3,2,8742,2,"I just made a flight reservation for myself and my wife. [Although ]I typed in her full name including her middle name, only her middle initial shows on the reservation. This does not match her passpo","I just made a flight reservation for myself and my wife. I typed in her full name including her middle name, only her middle initial shows on the reservation. This does not match her passpo",Although ,0,0,0,0,0,1,0
3,2,8703,2,"I am trying to book a hotel online with miles & money[, however, when I get to the Review page it does not give me the option to use Miles and pay the balance. Any ideas why?]",I am trying to book a hotel online with miles & money,", however, when I get to the Review page it does not give me the option to use Miles and pay the balance. Any ideas why?",0,0,0,0,0,1,0
3,2,8808,2,I finish my order and go for conformation and it says can not compleat request. [Seems to not accept my country I am in (the US)],I finish my order and go for conformation and it says can not compleat request. ,Seems to not accept my country I am in (the US),0,1,0,0,0,0,0
3,2,8782,2,"how can i make sure that i can get seats for a flight i purchased? [it says """"more complimentary seats may come available""""]",how can i make sure that i can get seats for a flight i purchased? ,"it says """"more complimentary seats may come available""""",0,0,0,0,0,1,0
3,2,8761,2,I am trying to book a reward ticket for my wife using my miles [and it wont let me],I am trying to book a reward ticket for my wife using my miles ,and it wont let me,0,1,0,0,0,0,0
3,2,8790,2,"[again, ]how do I establis a PIN for my existing account [which I can access using my password]?",how do I establis a PIN for my existing account ?,"again, which I can access using my password",0,0,0,0,0,1,0
3,2,8801,2,[I'm putting in BD for the passport to check in. ]It tells me birthdate is invalde.,It tells me birthdate is invalde.,I'm putting in BD for the passport to check in. ,0,1,0,0,0,0,0
3,2,8750,2,"I am trying to book a ticket use Mileageplan Explorer award,[ and my question is] if I book first, then later want to change the flight, any extra charge","I am trying to book a ticket use Mileageplan Explorer award, if I book first, then later want to change the flight, any extra charge", and my question is,0,0,0,0,0,1,0
3,2,8776,2,"[Hello ----, ]I am trying to access my account and have forgotten my password. [Clicking on the """"forgot password"""" icon, i filled in the required flyer # along with my name. A response came back and sai]",I am trying to access my account and have forgotten my password. ,"Hello ----, Clicking on the """"forgot password"""" icon, i filled in the required flyer # along with my name. A response came back and sai",1,1,0,0,0,0,0
3,2,8816,2,"i inouted my credit catd information and submitted the payment, but have not yet reveived a confirmation. [should i re send or will i be chatged twice?]","i inouted my credit catd information and submitted the payment, but have not yet reveived a confirmation. ",should i re send or will i be chatged twice?,0,0,0,0,0,1,0
3,2,8746,2,"[sorry I clicked enter and ended my ? too soon ]in price box it shows 1 adult 18-64 I am 78, is this a problem Conf# ------","in price box it shows 1 adult 18-64 I am 78, is this a problem Conf# ------",sorry I clicked enter and ended my ? too soon ,0,0,0,0,0,1,0
3,2,8759,2,"[Hi ---- ]Tomorrow i will take a palane to Fargo ND i will travelin wtith Spain Pasport , in sepetember i paid the ESTA","Tomorrow i will take a palane to Fargo ND i will travelin wtith Spain Pasport , in sepetember i paid the ESTA",Hi ---- ,1,0,0,0,0,0,0
3,2,8821,2,[my father is coming from Florida tomorrow] flight 499 i want to confirm when he is arraiving, flight 499 i want to confirm when he is arraiving,my father is coming from Florida tomorrow,0,1,0,0,0,0,0
3,2,8854,2,[Hi..]I have a one pass miles that I never used and how do i go about seeing if I can use these miles for a free ticket to florida?,I have a one pass miles that I never used and how do i go about seeing if I can use these miles for a free ticket to florida?,Hi..,1,0,0,0,0,0,0
3,2,8836,2,I couldn't find the ticket numbers for my trip. [what can i do?],I couldn't find the ticket numbers for my trip. ,what can i do?,0,0,0,0,0,1,0
3,2,8827,2,[Hi ---- I am traveling to Guatemala City and] want to know the baggage policy from New york to Guatemala, want to know the baggage policy from New york to Guatemala,Hi ---- I am traveling to Guatemala City and,1,1,0,0,0,0,0
3,2,8848,2,How can I get my PIN/password and mileage number? [I know I'm a member because when I called the 800 number they had the phone number on record and knew my name!],How can I get my PIN/password and mileage number? ,I know I'm a member because when I called the 800 number they had the phone number on record and knew my name!,0,1,0,0,0,0,0
3,2,8849,2,I am trying to request a special meal for my flight [but i cant find the option where to order],I am trying to request a special meal for my flight ,but i cant find the option where to order,0,1,0,0,0,0,0
3,2,8832,2,"[Hi- ]I am planning a trip to Anchorage from West Palm Beach[, specifically to see the Iditarod. ]The flight I wish to take the following three legs [(see flight schedule below).] Two of the three legs are",I am planning a trip to Anchorage from West Palm BeachThe flight I wish to take the following three legs  Two of the three legs are,"Hi- , specifically to see the Iditarod. (see flight schedule below).",1,1,0,0,0,0,0
3,2,8859,2,Charges to my bank account that are inaccurate. I need to talk to a person. [What is the number?],Charges to my bank account that are inaccurate. I need to talk to a person. ,What is the number?,0,0,0,0,0,1,0
3,2,8872,2,"I can not find the link you said to apply for special meal, [which I know is served in Sydney-Los Angeles flights]","I can not find the link you said to apply for special meal, ",which I know is served in Sydney-Los Angeles flights,0,1,0,0,0,0,0
3,2,8860,2,"[Hi,]I just book my ticket and the system got a wrong travelers' name",I just book my ticket and the system got a wrong travelers' name,"Hi,",1,0,0,0,0,0,0
3,2,8858,2,Unable to complete check-in to flight on website. [Is the site having problems?],Unable to complete check-in to flight on website. ,Is the site having problems?,0,0,0,0,0,1,0
3,2,8861,2,This request is for two people flying business class from EWR to SIN in mid-june for 9-11 days. [we are flexible on the date of departure],This request is for two people flying business class from EWR to SIN in mid-june for 9-11 days. ,we are flexible on the date of departure,0,1,0,0,0,0,0
3,2,8824,2,"[Hi,] I was wondering if there was a phone number where I can speak to an agent[- I cannot seem to find it under the Contact Info.]", I was wondering if there was a phone number where I can speak to an agent,"Hi,- I cannot seem to find it under the Contact Info.",1,0,0,0,0,1,0
3,2,8871,2,I see 2 flight going out how do i find the flight returning home [I see no way to veiw these flights],I see 2 flight going out how do i find the flight returning home ,I see no way to veiw these flights,0,1,0,0,0,0,0
3,2,8838,2,"Can I have three checked bags? [I'm going to Bishkek, Kyrgystan from California]",Can I have three checked bags? ,"I'm going to Bishkek, Kyrgystan from California",0,1,0,0,0,0,0
3,2,8866,2,"[Hello, I want to book the flight in july or aug, but in case ]if I can not fly at that time for some reason, will i get 100% refund(i pay with mileage)","if I can not fly at that time for some reason, will i get 100% refund(i pay with mileage)","Hello, I want to book the flight in july or aug, but in case ",1,1,0,0,0,0,0
3,2,8828,2,I am having trouble finding my flight by confirmation number. [It says its invalid and my mom just bought my ticket today],I am having trouble finding my flight by confirmation number. ,It says its invalid and my mom just bought my ticket today,0,1,0,0,0,0,0
3,2,8852,2,"do you offer bereavement fares from LAX to SLC, [departing tomorrow (2/3) and arriving back Wednesday (2/6?)]","do you offer bereavement fares from LAX to SLC, ",departing tomorrow (2/3) and arriving back Wednesday (2/6?),0,1,0,0,0,0,0
3,2,8887,2,I need my Account Number [so I can correct a reservation error and make a new reservation].,I need my Account Number .,so I can correct a reservation error and make a new reservation,0,1,0,0,0,0,0
3,2,8891,2,I need to get back to the US today my flight is next Tuesday [what can I do],I need to get back to the US today my flight is next Tuesday ,what can I do,0,0,0,0,0,1,0
3,2,8894,2,[The question was not answered correctly. ]How do I speak with an actual representative?,How do I speak with an actual representative?,The question was not answered correctly. ,0,0,0,1,0,0,0
3,2,8895,2,I am booking for an adult family member [and now. Help please/],I am booking for an adult family member ,and now. Help please/,0,0,0,0,0,1,0
3,2,8896,2,"[Hello, ]I left something on the plane fight # ## [from Madrid to Newark yesterday Saturday 11... The aircraft came to terminal B... ]If there a number I can call for lst & found regarding this flight",I left something on the plane fight # ## If there a number I can call for lst & found regarding this flight,"Hello, from Madrid to Newark yesterday Saturday 11... The aircraft came to terminal B... ",1,1,0,0,0,0,0
3,2,8901,2,"[My sons ]flight from ANC ------ to Denver was 2 hrs late leaving[, He is suppose to be on flight ----- from Denver to Orlando MCO to arrive 1:42.] Could you tell me due to the delay from ANC what flight",flight from ANC ------ to Denver was 2 hrs late leaving Could you tell me due to the delay from ANC what flight,"My sons , He is suppose to be on flight ----- from Denver to Orlando MCO to arrive 1:42.",0,1,0,0,0,0,0
3,2,8924,2,[I do not have an infant traveling with me.] I want to check in but cannot proceed. [Can you help?], I want to check in but cannot proceed. ,I do not have an infant traveling with me.Can you help?,0,1,0,0,0,1,0
3,2,8877,2,i am looking for a cheap vacation with my boyfriend [and i need some help],i am looking for a cheap vacation with my boyfriend ,and i need some help,0,0,0,0,0,1,0
3,2,8851,2,I want to upgrade my son's ticket ------ using my global services miles or upgrade [but the site won't let me do it How do I do it],I want to upgrade my son's ticket ------ using my global services miles or upgrade ,but the site won't let me do it How do I do it,0,1,0,0,0,1,0
3,2,8916,2,[My husband and I are leaving from Phoenix to Kona Hawaii tomorrow and] just noticed our seat assignments are not close to each other. Can we sit together?, just noticed our seat assignments are not close to each other. Can we sit together?,My husband and I are leaving from Phoenix to Kona Hawaii tomorrow and,0,1,0,0,0,0,0
3,2,8840,2,"[Hi ----!] On my iPad trying to pick seats, can't do it...no seat gets selected"," On my iPad trying to pick seats, can't do it...no seat gets selected",Hi ----!,1,0,0,0,0,0,0
3,2,8876,2,[the flights are available when I do exactly as yuo said.] But when I try to reserve they aren't available., But when I try to reserve they aren't available.,the flights are available when I do exactly as yuo said.,0,1,0,0,0,0,0
3,2,8905,2,i need the phone number to reservations[ i have a credit that i must do over the phone],i need the phone number to reservations, i have a credit that i must do over the phone,0,0,0,0,0,1,0
3,2,8904,2,I am hitting continue and purchase and it keeps bringing me back saying correct something. [There is nothing to correct.],I am hitting continue and purchase and it keeps bringing me back saying correct something. ,There is nothing to correct.,0,1,0,0,0,0,0
3,2,8837,2,"[Hi there, ]I received an email offer on Millage plan explorer visa card saying that 30,000 points if I spend 1000 in the first 3 months with first year annual fee $0.[ Now on your web side, there is a]","I received an email offer on Millage plan explorer visa card saying that 30,000 points if I spend 1000 in the first 3 months with first year annual fee $0.","Hi there,  Now on your web side, there is a",1,1,0,0,0,0,0
3,2,8918,2,"[Hello, ]I was wondering how much it would cost to change my wife and I tickets to a different date?",I was wondering how much it would cost to change my wife and I tickets to a different date?,"Hello, ",1,0,0,0,0,0,0
3,2,8959,2,"I want to complete purchase, with or without travel insurance.[ PayPal forms are filled.]","I want to complete purchase, with or without travel insurance.", PayPal forms are filled.,0,1,0,0,0,0,0
3,2,8953,2,[I will print my boarding pass at home before I leave for Norway. ]How do I get a boarding pass when I leave Norway as I will not have access to a computer or printer?,How do I get a boarding pass when I leave Norway as I will not have access to a computer or printer?,I will print my boarding pass at home before I leave for Norway. ,0,1,0,0,0,0,0
3,2,8947,2,"[Hi ----,] I am trying to donate miles but the link does not open [- is there a problem?]", I am trying to donate miles but the link does not open ,"Hi ----,- is there a problem?",1,0,0,0,0,1,0
3,2,8970,2,Have not received email receipt for confirmation #------. [When will I get this?],Have not received email receipt for confirmation #------. ,When will I get this?,0,0,0,0,0,1,0
3,2,8963,2,"[I purchased a ticket for my son.] While the itinerary states that I will earn 797 mileageplan miles, my mileage plan number does not show on the summary statement. Can you confirm I will be earning t"," While the itinerary states that I will earn 797 mileageplan miles, my mileage plan number does not show on the summary statement. Can you confirm I will be earning t",I purchased a ticket for my son.,0,1,0,0,0,0,0
3,2,8958,2,I was double charged for an economy plus upgrade. [How do I get this fixed?],I was double charged for an economy plus upgrade. ,How do I get this fixed?,0,0,0,0,0,1,0
3,2,8975,2,[I want to use my miles to fly from SFO to Australia. ]The award miles chart shows miles needed for economy class Saver Awards and Standard Awards. What is the difference.,The award miles chart shows miles needed for economy class Saver Awards and Standard Awards. What is the difference.,I want to use my miles to fly from SFO to Australia. ,0,1,0,0,0,0,0
3,2,8938,2,[I just picked seats for the trip from Traverse City to Chicago. ]I need seats from Chicago to Puerto allarta,I need seats from Chicago to Puerto allarta,I just picked seats for the trip from Traverse City to Chicago. ,0,1,0,0,0,0,0
3,2,8952,2,[---- ]is there a phone number I can call ???? [Thanks for the help.],is there a phone number I can call ???? ,---- Thanks for the help.,0,0,0,0,1,1,0
3,2,8978,2,I have confirmation that I am booked on a flight but no seat assignment. [I can not assign myself a seat because the flight shows no seats available.] How do I get a seat on the plane?,I have confirmation that I am booked on a flight but no seat assignment.  How do I get a seat on the plane?,I can not assign myself a seat because the flight shows no seats available.,0,1,0,0,0,0,0
3,2,9020,2,I'm thinking about renting a compact SUV. My question is are they equipped with a tonneau cover in the back of the SUV[ to hide the contents like luggage].,I'm thinking about renting a compact SUV. My question is are they equipped with a tonneau cover in the back of the SUV., to hide the contents like luggage,0,1,0,0,0,0,0
3,2,9031,2,[that is not true... ]I need my old milageplan number to fill out your web page,I need my old milageplan number to fill out your web page,that is not true... ,0,0,0,1,0,0,0
3,2,9014,2,"[so,] can I use FF miles for a 3 segment trip, where the layover on the return trip is 3 days ?"," can I use FF miles for a 3 segment trip, where the layover on the return trip is 3 days ?","so,",0,0,0,0,0,1,0
3,2,8980,2,"[----, ]I need a phone number to customer service. I would like to speak to a live person",I need a phone number to customer service. I would like to speak to a live person,"----, ",1,0,0,0,0,0,0
3,2,8998,2,"I have 2 accounts, [probably from the CO/-- merger. ]Both list --------------, but neither include --------------. [I do not need both accounts but ----- and I have been married 53 years and she needs to]","I have 2 accounts, Both list --------------, but neither include --------------. ",probably from the CO/-- merger. I do not need both accounts but ----- and I have been married 53 years and she needs to,0,1,0,0,0,0,0
3,2,9041,2,"My aunt is in Hawaii - her adult daugter passed away suddenly this week. Is she allowed to have her daughter's air miles [(she thinks her daughter had 80,000 miles) ]transferred to her account [(which is]",My aunt is in Hawaii - her adult daugter passed away suddenly this week. Is she allowed to have her daughter's air miles transferred to her account ,"(she thinks her daughter had 80,000 miles) (which is",0,1,0,0,0,0,0
3,2,8989,2,"[Hello, good morning. ]Our friends booked us on a cname- Flght through Expedia last night, but we found on your web site a better price for the same flight. Our we able to change it?","Our friends booked us on a cname- Flght through Expedia last night, but we found on your web site a better price for the same flight. Our we able to change it?","Hello, good morning. ",1,0,0,0,0,0,0
3,2,9032,2,I've made a reservation that I'd like to hold for 24 hours (maximum) prior to paying. [I don't see this option...],I've made a reservation that I'd like to hold for 24 hours (maximum) prior to paying. ,I don't see this option...,0,0,0,0,0,1,0
3,2,9036,2,I recently had to change my flight because of a family emergency and was charged $150 but told I could request $100 refund if I could get a letter from the hospital. I do have the letter [and would li],I recently had to change my flight because of a family emergency and was charged $150 but told I could request $100 refund if I could get a letter from the hospital. I do have the letter ,and would li,0,0,0,0,0,1,0
3,2,9044,2,"[Hi ----, ]How can I pay the second checked bag fees when I book the ticket.",How can I pay the second checked bag fees when I book the ticket.,"Hi ----, ",1,0,0,0,0,0,0
3,2,9048,2,[my mielage plan is ###########.] I am having a hard tim eaccessing my info, I am having a hard tim eaccessing my info,my mielage plan is ###########.,1,0,0,0,0,0,0
3,2,9063,2,I'm booked for a flight leaving San Francisco at 7:30PM to arrive 5:30AM in Auckland. Is there no meal service [because the presumption is that I shall be sleeping the entire flight]?,I'm booked for a flight leaving San Francisco at 7:30PM to arrive 5:30AM in Auckland. Is there no meal service ?,because the presumption is that I shall be sleeping the entire flight,0,0,0,0,0,1,0
3,2,9091,2,[There is no message below. ]Why are you not able to process my flight purchase?,Why are you not able to process my flight purchase?,There is no message below. ,0,1,0,0,0,0,0
3,2,9076,2,"WHEN I TRY TO CHANGE OUR SEATS FROM ECONOMY TO FIRST cname- SEATS[, ]I GOT CONFUSED WITH PRICE. I NEED TO KNOW THE TOTAL AMOUNT OF THE UPGRADE.",WHEN I TRY TO CHANGE OUR SEATS FROM ECONOMY TO FIRST cname- SEATSI GOT CONFUSED WITH PRICE. I NEED TO KNOW THE TOTAL AMOUNT OF THE UPGRADE.,", ",0,0,0,0,0,0,0
3,2,9037,2,I need to check my number of mileage plan miles [and I can't get through your email system. I do not have an old mileage plan number (11 digits) and I don't seem to have a new number either. Can you h],I need to check my number of mileage plan miles ,and I can't get through your email system. I do not have an old mileage plan number (11 digits) and I don't seem to have a new number either. Can you h,0,1,0,0,0,0,0
3,2,9099,2,"[Hi, ]I have a letter to send with some feedback and request to speak to a supervisor, what email address would I send this to?","I have a letter to send with some feedback and request to speak to a supervisor, what email address would I send this to?","Hi, ",1,0,0,0,0,0,0
3,2,9072,2,I have 5 tickets I want to farelock. the summary shows farelock on 2 of the tickets (for kids) but not for the 3 adult tickets.[ I need to make sure all 5 tickets are on hold for me.],I have 5 tickets I want to farelock. the summary shows farelock on 2 of the tickets (for kids) but not for the 3 adult tickets., I need to make sure all 5 tickets are on hold for me.,0,0,0,0,0,1,0
3,2,9077,2,[Hi ---- I am ]not sure how many more days I'll be down with the flu so difficult to slect flight at this time.,not sure how many more days I'll be down with the flu so difficult to slect flight at this time.,Hi ---- I am ,1,0,0,0,0,0,0
3,2,9080,2,"[Hi, ]How long is the required check in time for a flight at 1:40 p.m. from San Francisco to Hong Kong?",How long is the required check in time for a flight at 1:40 p.m. from San Francisco to Hong Kong?,"Hi, ",1,0,0,0,0,0,0
3,2,9111,2,"i'm getting an error message reading: """"we could not process your request. please see the message below and make revisions."""" [but there is no message and no empty information]","i'm getting an error message reading: """"we could not process your request. please see the message below and make revisions."""" ",but there is no message and no empty information,0,0,0,0,0,1,0
3,2,9058,2,Please provide a phone number that I can call to talk to a service representative regarding crediting my mileage plan account [with funds related to flights we had to cancel],Please provide a phone number that I can call to talk to a service representative regarding crediting my mileage plan account ,with funds related to flights we had to cancel,0,1,0,0,0,0,0
3,2,9095,2,[My son -------------] has a flight booked for tomorrow #-- ## - how do I go about canceling this flight and getting a refund?, has a flight booked for tomorrow #-- ## - how do I go about canceling this flight and getting a refund?,My son -------------,0,1,0,0,0,0,0
3,2,9154,2,[ANOTHER QUISTION IS ]WHAT IS THE MEANING OF REGINAL UPRAGDES & GLOBAL UPGRADES [MENAING].??,WHAT IS THE MEANING OF REGINAL UPRAGDES & GLOBAL UPGRADES .??,ANOTHER QUISTION IS MENAING,0,0,0,0,0,1,0
3,2,9119,2,[hi. ]i'm on the waitlist for a flight. when will i find out if my flight changes?,i'm on the waitlist for a flight. when will i find out if my flight changes?,hi. ,1,0,0,0,0,0,0
3,2,9129,2,I received a call to confirm my reservation tomorrow Jan 3 from SAN to SFO then SFO to YVR. There are 4 passengers in my party and my confirmation number only showed 2 passengers. [I have 2 small chil],I received a call to confirm my reservation tomorrow Jan 3 from SAN to SFO then SFO to YVR. There are 4 passengers in my party and my confirmation number only showed 2 passengers. ,I have 2 small chil,0,1,0,0,0,0,0
3,2,9151,2,Can I carry on a single 750 ML bottle of corked wine [(not opened or do I have to put that in a checked bag?],Can I carry on a single 750 ML bottle of corked wine ,(not opened or do I have to put that in a checked bag?,0,0,0,0,0,1,0
3,2,9182,2,[we have the tickets] [the only thing that i ]need is to change our seats, need is to change our seats,we have the ticketsthe only thing that i ,0,1,0,0,0,0,0
3,2,9124,2,"[Hi, ---- ,]can I take dried cooked sea food onto a international flight?",can I take dried cooked sea food onto a international flight?,"Hi, ---- ,",1,0,0,0,0,0,0
3,2,9166,2,[I had to fill out the flight search and] I entered my wife as a New Traveler .[4 times I get !] The name of the traveler entered does not match the name associated with the Frequent Flyer account num, I entered my wife as a New Traveler . The name of the traveler entered does not match the name associated with the Frequent Flyer account num,I had to fill out the flight search and4 times I get !,0,1,0,0,0,0,0
3,2,9169,2,[we have reservations tomorrow from ]PVR to ORD for [the direct flight in the afternoon for ]three people in business class ... -------------------------------------------. [We understand that there is a s],PVR to ORD for three people in business class ... -------------------------------------------. ,we have reservations tomorrow from the direct flight in the afternoon for We understand that there is a s,0,1,0,0,0,1,0
3,2,9228,2,[I read the rules but didn't quite understand well. ]Mileage is good for only 18 months and will expire if not use?,Mileage is good for only 18 months and will expire if not use?,I read the rules but didn't quite understand well. ,0,1,0,0,0,0,0
3,2,9234,2,HAD A NAME IS [-------------] CHECK IN FROM LAX TO SMF TODAY?,HAD A NAME IS  CHECK IN FROM LAX TO SMF TODAY?,-------------,0,1,0,0,0,0,0
3,2,9186,2,"how can i redeem my miles on our mileage explorer card? [i have 30,000+miles right now!]",how can i redeem my miles on our mileage explorer card? ,"i have 30,000+miles right now!",0,1,0,0,0,0,0
3,2,9217,2,"i am trying to remove the seat selection for an economy plus seat as i accidentally hit the button, [how do i remove it]","i am trying to remove the seat selection for an economy plus seat as i accidentally hit the button, ",how do i remove it,0,0,0,0,0,1,0
3,2,9164,2,I was on flight -- ### [(ORD - PHO) ]on January 8 and forgot a travel case of CDs and DVDs. Who would I contact to see if this has been found [and if I can pick them up at PHO airport?],I was on flight -- ### on January 8 and forgot a travel case of CDs and DVDs. Who would I contact to see if this has been found ,(ORD - PHO) and if I can pick them up at PHO airport?,0,1,0,0,0,1,0
3,2,9163,2,do not have milelage plan number with me [either and i am in Florida till May],do not have milelage plan number with me ,either and i am in Florida till May,0,1,0,0,0,0,0
3,2,9220,2,"Would you email me when I can buy mileage plan points using your double bonus? [Thanks, ------------]",Would you email me when I can buy mileage plan points using your double bonus? ,"Thanks, ------------",0,0,0,0,1,0,0
3,2,9189,2,"I am in the process of booking flights to phoenix,az [as you are one of the few that have direct flights there. But my concern would be is I am going to phoenix to see my brother as he is in the airfor]","I am in the process of booking flights to phoenix,az ",as you are one of the few that have direct flights there. But my concern would be is I am going to phoenix to see my brother as he is in the airfor,0,1,0,0,0,0,0
3,2,9252,2,"[Hi,] is there an email address for Baggage Resolution Service Center [as I cant get through on the fax number]", is there an email address for Baggage Resolution Service Center ,"Hi,as I cant get through on the fax number",1,1,0,0,0,0,0
3,2,9265,2,"[I did this already.] It says the mileage has been posted, but I cannot find it"," It says the mileage has been posted, but I cannot find it",I did this already.,0,0,0,1,0,0,0
3,2,9282,2,I can not check in with my ticket number or my mileage number. [My milage number is: ------ and my ticket number is: ##########. My travel company did not give me a confirmation number],I can not check in with my ticket number or my mileage number. ,My milage number is: ------ and my ticket number is: ##########. My travel company did not give me a confirmation number,0,1,0,0,0,0,0
3,2,9280,2,[first bag check in is free for cname- Card holders. ]What is the price for a second check in bag?,What is the price for a second check in bag?,first bag check in is free for cname- Card holders. ,0,1,0,0,0,0,0
3,2,9271,2,I would like a duplicate mileageplan card sent to me in the mail. [Thank you.],I would like a duplicate mileageplan card sent to me in the mail. ,Thank you.,0,0,0,0,1,0,0
3,2,9299,2,"[Hi, ]my wife is travelling tonight from Brazil to Indianapolis, and needs weelchair assistance[, how can I have that set for her ?]","my wife is travelling tonight from Brazil to Indianapolis, and needs weelchair assistance","Hi, , how can I have that set for her ?",1,0,0,0,0,1,0
3,2,9257,2,I booked a flight [from Munich to Chicago ]on Lufthansa but it says this flight is operated by cname-; do I check in with cname- or lufthansa,I booked a flight on Lufthansa but it says this flight is operated by cname-; do I check in with cname- or lufthansa,from Munich to Chicago ,0,1,0,0,0,0,0
3,2,9249,2,i need to chnage my departure date [due to my daughter husband a SOLDIER is returning from Agganistan a little earlier then axpected.] I would like to use my accumulated miles approx 5350 to pay for adm,i need to chnage my departure date  I would like to use my accumulated miles approx 5350 to pay for adm,due to my daughter husband a SOLDIER is returning from Agganistan a little earlier then axpected.,0,1,0,0,0,0,0
3,2,9251,2,How do I check the availability of Milage plan seats on this flight? I [would ]need 2 seats together.,How do I check the availability of Milage plan seats on this flight? I need 2 seats together.,would ,0,0,0,0,0,0,0
3,2,9244,2,"[I told you ]I did exactly what it tells to do with the combine duplitcate Mileageplan accounts [so many now ]and it still says that: """"Java Exception: java.lang.NullPointerException"""".","I did exactly what it tells to do with the combine duplitcate Mileageplan accounts and it still says that: """"Java Exception: java.lang.NullPointerException"""".",I told you so many now ,0,0,0,0,0,1,0
3,2,9289,2,I'm having a hard time accessing my miles on-line. [I had a one pass account and I'm trying to check my miles],I'm having a hard time accessing my miles on-line. ,I had a one pass account and I'm trying to check my miles,0,1,0,0,0,0,0
3,2,9300,2,[I will not need a return flight for this. ]I only need a one way flight. how do I specify that on the return date line?,I only need a one way flight. how do I specify that on the return date line?,I will not need a return flight for this. ,0,0,0,0,0,1,0
3,2,9258,2,[---- ]I have a forelock on a price and for my husband I pit the initial of his middle name not the full name. [Wu],I have a forelock on a price and for my husband I pit the initial of his middle name not the full name. ,---- Wu,0,0,0,0,0,1,0
3,2,9315,2,"HOW CAN I UPGRADE MY TICKET TO BUSINES IF I DO NOT HAVE ENOH=GH TO REDEEM IT""["" TAHNKS]","HOW CAN I UPGRADE MY TICKET TO BUSINES IF I DO NOT HAVE ENOH=GH TO REDEEM IT""",""" TAHNKS",0,0,0,0,1,0,0
3,2,9332,2,"We are flying from Boise, Id on 4/20/13 flying through Denver (ONLY)and we want to return on 4/25/13 and have a layover in Denver, continuing on to Boise on 4/26/13. [Is this possible and what will it]","We are flying from Boise, Id on 4/20/13 flying through Denver (ONLY)and we want to return on 4/25/13 and have a layover in Denver, continuing on to Boise on 4/26/13. ",Is this possible and what will it,0,0,0,0,0,1,0
3,2,9337,2,I want to book a flight details on line but I keep getting erro ie; country of billing. i input USA[ but still cant accept my booking],I want to book a flight details on line but I keep getting erro ie; country of billing. i input USA, but still cant accept my booking,0,1,0,0,0,0,0
3,2,9338,2,"[We have flown so many times, ]I thought I have an account",I thought I have an account,"We have flown so many times, ",0,1,0,0,0,0,0
3,2,9352,2,i am travelling with two children and unable to book a seat. [Why?],i am travelling with two children and unable to book a seat. ,Why?,0,0,0,0,0,1,0
3,2,9361,2,"I'm trying to book a round trip ticket from Houston to Quinto. T[here is something wrong with the booking process as I am only shown one leg of the flight, am not able to select my seat, and not able t]",I'm trying to book a round trip ticket from Houston to Quinto. T,"here is something wrong with the booking process as I am only shown one leg of the flight, am not able to select my seat, and not able t",0,1,0,0,0,0,0
3,2,9347,2,[This is not helping.... ]I do not want to select other seats... I just want to UN select the ones I have selected,I do not want to select other seats... I just want to UN select the ones I have selected,This is not helping.... ,0,0,0,1,0,0,0
3,2,9346,2,"My bags did not arrive with me yesturday in Dublin. I made arrangements to have them delivered today and they have not shown up.[ I am day 2 without clothes, what do I do?]",My bags did not arrive with me yesturday in Dublin. I made arrangements to have them delivered today and they have not shown up.," I am day 2 without clothes, what do I do?",0,1,0,0,0,0,0
3,2,9349,2,"[my award miles are not enough for 2 adults round trip to Taiwan, but if adding my husband's award miles, it would be enough.] Can we actually combine our miles to purchase tickets?", Can we actually combine our miles to purchase tickets?,"my award miles are not enough for 2 adults round trip to Taiwan, but if adding my husband's award miles, it would be enough.",0,1,0,0,0,0,0
3,2,9312,2,When I check my flight status it shows a different arrival airport than that booked and listed on my itinerary. [I'm thinking this might be because of the weather up in New England as the original flig],When I check my flight status it shows a different arrival airport than that booked and listed on my itinerary. ,I'm thinking this might be because of the weather up in New England as the original flig,0,1,0,0,0,0,0
3,2,9329,2,i have a flight confirmed and ticket info. how do I add priority seating [because I forgot to do it when I bought ticket],i have a flight confirmed and ticket info. how do I add priority seating ,because I forgot to do it when I bought ticket,0,1,0,0,0,0,0
3,2,9304,2,traveling with a dog[ I tried to call in to make sure I would be able to do this and could not ]speak to a live person.,traveling with a dogspeak to a live person., I tried to call in to make sure I would be able to do this and could not ,0,0,0,0,0,1,0
3,2,9309,2,[I just enrolled after booking a flight.] How can I get the award miles to my account?, How can I get the award miles to my account?,I just enrolled after booking a flight.,0,1,0,0,0,0,0
3,2,9353,2,for my flt tomorrow- I understood I had an aisle seat and now I am in a center[-what happened?],for my flt tomorrow- I understood I had an aisle seat and now I am in a center,-what happened?,0,0,0,0,0,1,0
3,2,9344,2,"[Hi, Back in Nov 2012 confirmation #------- 3 person flew to Coasta Rica and we had to switch from San JOSE to Liberia and ]I rec'd $300 ... $100 per person ... I suppose to receive voucher per person f",I rec'd $300 ... $100 per person ... I suppose to receive voucher per person f,"Hi, Back in Nov 2012 confirmation #------- 3 person flew to Coasta Rica and we had to switch from San JOSE to Liberia and ",1,1,0,0,0,0,0
3,2,9376,2,"[Hi, ]I just need to change my birth year in my account information [(husband got it wrong). The info is for only changing name.]",I just need to change my birth year in my account information ,"Hi, (husband got it wrong). The info is for only changing name.",1,1,0,0,0,0,0
3,2,9411,2,Have reservation for 1/31/13 to Miami [to visit a patient in a facility who will no longer be there.] Can I cancel and get a voucher for a flight at a later date?,Have reservation for 1/31/13 to Miami  Can I cancel and get a voucher for a flight at a later date?,to visit a patient in a facility who will no longer be there.,0,1,0,0,0,0,0
3,2,9371,2,I have [since ]moved and have lost my card! How do I get a new one?,I have moved and have lost my card! How do I get a new one?,since ,0,0,0,0,0,0,0
3,2,9407,2,"I CHANGED A FLIGHT TODAY TO A DIFFERENT DATE [G0SCCF. ]WHEN I TRY TO PICK SEATS IN THE EXTRA LEG ROOM, IT SAYS I HAVE TO PAY FOR THEM . WHICH I HAVE ALREADY DONE [ON THE FIRST RESERVATION]","I CHANGED A FLIGHT TODAY TO A DIFFERENT DATE WHEN I TRY TO PICK SEATS IN THE EXTRA LEG ROOM, IT SAYS I HAVE TO PAY FOR THEM . WHICH I HAVE ALREADY DONE ",G0SCCF. ON THE FIRST RESERVATION,0,1,0,0,0,0,0
3,2,9404,2,"i was making resevations to see my father next weekend 2-6 feb[(heart surgery)] and accidently made the reservations for the following weekend 9-13 feb,i already paid for the tickets [what would it cost]","i was making resevations to see my father next weekend 2-6 feb and accidently made the reservations for the following weekend 9-13 feb,i already paid for the tickets ",(heart surgery)what would it cost,0,1,0,0,0,1,0
3,2,9364,2,Can I get a phone number so I can get help. [I have tried all the links and no luck. This is frustrating.],Can I get a phone number so I can get help. ,I have tried all the links and no luck. This is frustrating.,0,1,0,1,0,0,0
3,2,9410,2,[hello] i am a mileage plan explorer card holder can i get a upgrade seat?, i am a mileage plan explorer card holder can i get a upgrade seat?,hello,1,0,0,0,0,0,0
3,2,9419,2,"[hi,] i'm trying to figure out my mileage plan number- [but it seems the number i have isn't working and] I can't get the online form to work", i'm trying to figure out my mileage plan number-  I can't get the online form to work,"hi,but it seems the number i have isn't working and",1,1,0,0,0,0,0
3,2,9427,2,My husband and I would like to fly from Toronto [(approximately ]end of March or early April to China and be back to Toronto in 3 weeks.,My husband and I would like to fly from Toronto end of March or early April to China and be back to Toronto in 3 weeks.,(approximately ,0,0,0,0,0,1,0
3,2,9459,2,[You are really stupid.] I've already searched for flights. That's why I'm asking the question., I've already searched for flights. That's why I'm asking the question.,You are really stupid.,0,0,0,1,0,0,0
3,2,9435,2,[hello -] my mailing address is not being accepted as valid - [can you help? it has been valid now for 4 years...], my mailing address is not being accepted as valid - ,hello -can you help? it has been valid now for 4 years...,1,1,0,0,0,0,0
3,2,9460,2,I cannot find my untied mileage plan #.[ It is to on my mileage plan credit card like it used to be],I cannot find my untied mileage plan #., It is to on my mileage plan credit card like it used to be,0,1,0,0,0,0,0
3,2,9442,2,"Do I need the password/PIN also? [The answer was simple, but is not accepting it.]",Do I need the password/PIN also? ,"The answer was simple, but is not accepting it.",0,1,0,0,0,0,0
3,2,9466,2,"You've sent me a change from flight #219 on 8, Feb 2013 to Flight #141 on same day & time. However you changed my seats from 30H&J to 28K&L. [What are the seat changes?] I paid extra for seats 30H&J!","You've sent me a change from flight #219 on 8, Feb 2013 to Flight #141 on same day & time. However you changed my seats from 30H&J to 28K&L.  I paid extra for seats 30H&J!",What are the seat changes?,0,0,0,0,0,1,0
3,2,9420,2,I had a horrible experience with cname- [with] two cancelled flights [and] a loss night in Australia and lack of sleep. How do I get compensated?,I had a horrible experience with cname-  two cancelled flights  a loss night in Australia and lack of sleep. How do I get compensated?,withand,0,0,0,0,0,1,0
3,2,9451,2,"[Hi ----, ]how can I access my earned mileages for the whole year of 2012? [Thanks!]",how can I access my earned mileages for the whole year of 2012? ,"Hi ----, Thanks!",1,0,0,0,1,0,0
3,2,9446,2,"[I have looked & may not be looking in the right area, but am] unable to find reference to miles & luggage?", unable to find reference to miles & luggage?,"I have looked & may not be looking in the right area, but am",0,1,0,0,0,0,0
3,2,9455,2,"I am trying to apply a Travel Discount Certificate from my Chase Credit Card, but the system says my number is not valid. [The certificate is good through12-31-2013.]","I am trying to apply a Travel Discount Certificate from my Chase Credit Card, but the system says my number is not valid. ",The certificate is good through12-31-2013.,0,0,0,0,0,1,0
3,2,9453,2,"I opened the Mileage plan account today but I want to include my previous travels, [how do I do thatw]","I opened the Mileage plan account today but I want to include my previous travels, ",how do I do thatw,0,0,0,0,0,1,0
3,2,9432,2,I'd like to put my reservation for award travel on hold for 24hrs. [How do I do that?],I'd like to put my reservation for award travel on hold for 24hrs. ,How do I do that?,0,0,0,0,0,1,0
3,2,9475,2,How do I cancel remember me in my account profile when I go on to your website. [I would rather sign in each time I need to check my account.],How do I cancel remember me in my account profile when I go on to your website. ,I would rather sign in each time I need to check my account.,0,0,0,0,0,1,0
3,2,9488,2,"it is telling me the person does not match the number but it does,[ I am looking right at the card....]","it is telling me the person does not match the number but it does,", I am looking right at the card....,0,1,0,0,0,0,0
3,2,9505,2,[Need person - ]what is a number I can try to call. [In area with poor service. My phone ############ can get btext.],what is a number I can try to call. ,Need person - In area with poor service. My phone ############ can get btext.,0,1,0,0,0,0,0
3,2,9476,2,[Hi...]My cname- frequent flyer number is...########### Can I use any of my miles to reduce the cost of this reservation?,My cname- frequent flyer number is...########### Can I use any of my miles to reduce the cost of this reservation?,Hi...,1,0,0,0,0,0,0
3,2,9483,2,[I did read that page. ]But does that count as my carry on or can I bring a carry on?,But does that count as my carry on or can I bring a carry on?,I did read that page. ,0,1,0,0,0,0,0
3,2,9494,2,I would like to secure seat assignments for our trip from Tampa to Newark - today [when we came down] they assigned our seats and had our ten year old kids sitting by themselves on the airplane[ - this d],I would like to secure seat assignments for our trip from Tampa to Newark - today  they assigned our seats and had our ten year old kids sitting by themselves on the airplane,when we came down - this d,0,0,0,0,0,1,0
3,2,9485,2,"i am supposed to get 30,000 miles by signing up for the progaram. when do i get the 30,000 miiles.[..after i fly on a trip??]","i am supposed to get 30,000 miles by signing up for the progaram. when do i get the 30,000 miiles.",..after i fly on a trip??,0,0,0,0,0,1,0
3,2,8633,2,I need to confirm the return flight for passenger [----------- travelling from Hyderabad India to Charlotte NC-]e-ticket #############,I need to confirm the return flight for passenger e-ticket #############,----------- travelling from Hyderabad India to Charlotte NC-,0,1,0,0,0,0,0
3,2,8915,2,I am interested in booking a ticket using this voucher. Do I need to travel before the expiration or simply book before the expiration? [An Electronic Travel Certificate has been issued to ----------],I am interested in booking a ticket using this voucher. Do I need to travel before the expiration or simply book before the expiration? ,An Electronic Travel Certificate has been issued to ----------,0,1,0,0,0,0,0
3,2,9018,2,[my name is ---------------.] I had a frequent flyer ticket that I didn't use for a flight this past sunday. can you tell me if I can use the ticket for upcoming travel or have I lost the ticket?, I had a frequent flyer ticket that I didn't use for a flight this past sunday. can you tell me if I can use the ticket for upcoming travel or have I lost the ticket?,my name is ---------------.,0,1,0,0,0,0,0
3,2,8960,2,Can you give me our confirmation number for flight ### & ####. Our names are --------------- & ---------------. Reservation: ------------ [with Neat Travel Alliance],Can you give me our confirmation number for flight ### & ####. Our names are --------------- & ---------------. Reservation: ------------ ,with Neat Travel Alliance,0,1,0,0,0,0,0
3,2,9075,2,I have a credit with cname- for a flight [canceled due to illness.] How do I redeem this credit. [I plan to travel in February. ---------------------- canceled flight PGV - SFO 12/12/2012 return 12],I have a credit with cname- for a flight  How do I redeem this credit. ,canceled due to illness.I plan to travel in February. ---------------------- canceled flight PGV - SFO 12/12/2012 return 12,0,1,0,0,0,0,0
3,2,9168,2,[hi! My father will travel alone on Feb. 2. ]His reservation number is ------. I want to double check that we have reserved the wheel chair service for him. [Thanks.],His reservation number is ------. I want to double check that we have reserved the wheel chair service for him. ,hi! My father will travel alone on Feb. 2. Thanks.,1,1,0,0,1,0,0
3,2,9260,2,"[Hello, ]We heve a fligt from Brussels to Memphis and back from Miami to Brussels? Is it possible to change te rerourflight changed so that we cant return from Memphis. Our nam: -------------------..",We heve a fligt from Brussels to Memphis and back from Miami to Brussels? Is it possible to change te rerourflight changed so that we cant return from Memphis. Our nam: -------------------..,"Hello, ",1,0,0,0,0,0,0
3,2,9502,2,"[we booked through cname- our return flight from barcelona to EWR, but we ]just got an email that our connecting flight from barcelona to frankfurt was cancelled. our confirmation number is ------. [can]",just got an email that our connecting flight from barcelona to frankfurt was cancelled. our confirmation number is ------. ,"we booked through cname- our return flight from barcelona to EWR, but we can",0,1,0,0,0,0,0
3,2,9288,2,[My name is ---------------- at ------------------------------------- and my e-mail address is ----------------- and] I can't locate my milage point and til what date they have to be use.[ I believe I ha], I can't locate my milage point and til what date they have to be use.,My name is ---------------- at ------------------------------------- and my e-mail address is ----------------- and I believe I ha,0,1,0,0,0,0,0
3,2,9049,2,i am a cname- retiree. [my daught. is my enrolled friend so i can get --- disc. tickets for us but ]i need to purchase a ticket for my 2 yr old grand. [the site won't let me do that],i am a cname- retiree. i need to purchase a ticket for my 2 yr old grand. ,my daught. is my enrolled friend so i can get --- disc. tickets for us but the site won't let me do that,0,1,0,0,0,0,0
3,2,8979,2,I am writing to enquire about refund of mileage for unused ticket by my wife on ----- 12/26 and ------ on 1/5.[ ]Seat was upgraded to Business class using miles plus $600. [Could you please advise refund],I am writing to enquire about refund of mileage for unused ticket by my wife on ----- 12/26 and ------ on 1/5.Seat was upgraded to Business class using miles plus $600. , Could you please advise refund,0,0,0,0,0,1,0
3,2,8567,2,If we are a mileage plan member [--------] do we get one free bag to check in?,If we are a mileage plan member  do we get one free bag to check in?,--------,0,0,0,0,0,1,0
3,2,9056,2,I changed a flight and it shows that I will get a cname- Travel Certificate. I was told [on the phone ]that I could get the information so that I could use this immediately. How do I get this?,I changed a flight and it shows that I will get a cname- Travel Certificate. I was told that I could get the information so that I could use this immediately. How do I get this?,on the phone ,0,1,0,0,0,0,0
3,2,9239,2,"Can I get assistance in LHR when I land [on my cname- Business Class flight ]and have to change terminals to continue my journey in transit on Thai Airways[, a non award flight.]",Can I get assistance in LHR when I land and have to change terminals to continue my journey in transit on Thai Airways,"on my cname- Business Class flight , a non award flight.",0,1,0,0,0,0,0
3,2,9438,2,[Hi -] I have a a flight booked through US airways. How will my miles earned transfer to my cname- Mileague Plus account?, I have a a flight booked through US airways. How will my miles earned transfer to my cname- Mileague Plus account?,Hi -,1,0,0,0,0,0,0
3,2,9457,2,We had used cname- airlines before [and never had problems]. Now my husband is at a foreign country and the customer service is horrible,We had used cname- airlines before . Now my husband is at a foreign country and the customer service is horrible,and never had problems,0,1,0,0,0,0,0
3,2,8698,2,"[HI there, My name is ----------- and I have a flight this afternoon from SFO to MSY.] I am not able to find my confirmation number [(printout of my itinerary) and flight information for my flight out]", I am not able to find my confirmation number ,"HI there, My name is ----------- and I have a flight this afternoon from SFO to MSY.(printout of my itinerary) and flight information for my flight out",1,1,0,0,0,0,0
3,2,8568,2,[My daughter is flying fromPHL to FLL on] ------ [on Feb 14 th. ]The confirmation says operated by US Airways. Does she check in at cname- or US Air?, ------ The confirmation says operated by US Airways. Does she check in at cname- or US Air?,My daughter is flying fromPHL to FLL onon Feb 14 th. ,0,1,0,0,0,0,0
3,2,8774,2,"[I booked a flight for work on Wednesday, January 16 at 9:15 PM. ]The confirmation number is ------. [The next day, ]my company told me the meetings I was to attend had been switched to a different day",The confirmation number is ------. my company told me the meetings I was to attend had been switched to a different day,"I booked a flight for work on Wednesday, January 16 at 9:15 PM. The next day, ",0,1,0,0,0,0,0
3,2,9218,2,"I flew sufficient miles & qualified for Premier Gold in December 2012, a fact reflected on the account summary in cname-.com. Yet, today I received a package for Premier Silver 2013. [Suggestions?]","I flew sufficient miles & qualified for Premier Gold in December 2012, a fact reflected on the account summary in cname-.com. Yet, today I received a package for Premier Silver 2013. ",Suggestions?,0,0,0,0,0,1,0
3,2,8641,2,[Good morning ]would the mileage plan numbers be the same as we had when it was cname------?,would the mileage plan numbers be the same as we had when it was cname------?,Good morning ,1,0,0,0,0,0,0
3,2,9094,2,[My name is -----------.] Please confirm that my mileage plan number is, Please confirm that my mileage plan number is,My name is -----------.,0,1,0,0,0,0,0
3,2,9011,2,"My mileage plan summary shows 0 miles, which is incorrect. [Where should I look?]","My mileage plan summary shows 0 miles, which is incorrect. ",Where should I look?,0,0,0,0,0,1,0
3,2,9098,2,I have 2 kids and their Mileageplan Accounts are no longer active. [Numbers are -------- and --------. ]Can you check the status of these accoutns?,I have 2 kids and their Mileageplan Accounts are no longer active. Can you check the status of these accoutns?,Numbers are -------- and --------. ,0,1,0,0,0,0,0
3,2,9100,2,"[Hi, ]I'm trying to select my seat and cannot[ select mine. ]I can select one for my husband but, not for myself. [Did I miss a question on the Mileageplan enrollement? We only want aisle seats across]","I'm trying to select my seat and cannotI can select one for my husband but, not for myself. ","Hi,  select mine. Did I miss a question on the Mileageplan enrollement? We only want aisle seats across",1,1,0,0,0,1,0
3,2,9247,2,"[Hi, ]I received a customer appreciation certificate in November 2012 for $100. I attempted to use it last night and it didn't work. the number is ################## [Can you please advise what th]",I received a customer appreciation certificate in November 2012 for $100. I attempted to use it last night and it didn't work. the number is ################## ,"Hi, Can you please advise what th",1,0,0,0,0,1,0
3,2,9263,2,"I was a passenger on board Flight -- #### from Newark to Orlando on Jan. 26. I swiped my card next to the Direct TV monitor, but after the """"Safety"""" announcement, my screen became inoperative. [Every ot]","I was a passenger on board Flight -- #### from Newark to Orlando on Jan. 26. I swiped my card next to the Direct TV monitor, but after the """"Safety"""" announcement, my screen became inoperative. ",Every ot,0,0,0,0,0,1,0
3,2,9303,2,"I am a Premier status flyer. Why did I not get a cname- card identifying me for that status,[ that I can use for airport check in?]","I am a Premier status flyer. Why did I not get a cname- card identifying me for that status,", that I can use for airport check in?,0,0,0,0,0,1,0
3,2,9482,2,[I had a flight booked on cname-.] There was a blizzard and my flight was cancelled. The cname- Airline Rep on the phone said I would be issued a full refund in the form of a voucher. I have not recei, There was a blizzard and my flight was cancelled. The cname- Airline Rep on the phone said I would be issued a full refund in the form of a voucher. I have not recei,I had a flight booked on cname-.,0,1,0,0,0,0,0
3,2,9317,2,[I just returned from a trip on cname- Airlines. They said ]I could add my miles to this account. [How do I do that?],I could add my miles to this account. ,I just returned from a trip on cname- Airlines. They said How do I do that?,0,1,0,0,0,1,0
3,2,9414,2,[Hi ----.] How do I request miles on cname- Mileage plan for a US Airways flight? [I have the ticket number and confirmation numbers.], How do I request miles on cname- Mileage plan for a US Airways flight? ,Hi ----.I have the ticket number and confirmation numbers.,1,1,0,0,0,0,0
3,2,9115,2,[---- ]We have reservations on flight #### jan14th out of San Jose calif. Do we go to the cname- check in or Us air check in?,We have reservations on flight #### jan14th out of San Jose calif. Do we go to the cname- check in or Us air check in?,---- ,0,0,0,0,0,1,0
3,2,8601,2,"My baggage has been lost for 32 hours now. [I have called the 800# plus have gone online. All I have gotten is """"still tracking"""". ]Will I be compensated for items I have had to purchase and will I receiv",My baggage has been lost for 32 hours now. Will I be compensated for items I have had to purchase and will I receiv,"I have called the 800# plus have gone online. All I have gotten is """"still tracking"""". ",0,1,0,0,0,0,0
3,2,8796,2,"[Hi, ]If I use my credit card points to buy a flight on cname-, how do i upgrade the seats to economy plus?","If I use my credit card points to buy a flight on cname-, how do i upgrade the seats to economy plus?","Hi, ",1,0,0,0,0,0,0
3,2,8693,2,"[Dear cname-, I have made reservation and cancelled that reservation (Confirmation Nr: ------ ) and ourchased another ticket and paid with my Credit Card. ]How can I get refund for the un-us",How can I get refund for the un-us,"Dear cname-, I have made reservation and cancelled that reservation (Confirmation Nr: ------ ) and ourchased another ticket and paid with my Credit Card. ",1,1,0,0,0,0,0
3,2,8543,2,I'm trying to check in online and its telling me my confirmation code is invalid. [This ticket was purchased through US Airways and the itinerary says its operated by cname- Airways.],I'm trying to check in online and its telling me my confirmation code is invalid. ,This ticket was purchased through US Airways and the itinerary says its operated by cname- Airways.,0,1,0,0,0,0,0
3,2,9030,2,How can I get credit for a flight that cname- cancelled (##### on 12/27/12 from BWI to Newark) [for which I instead took a train from Baltimore to Newark?],How can I get credit for a flight that cname- cancelled (##### on 12/27/12 from BWI to Newark) ,for which I instead took a train from Baltimore to Newark?,0,1,0,0,0,0,0
3,2,8563,2,"[I've booked an award ticket to Kathmandu Feb 26. I notice on two legs of the trip (not cname- leg) ]reservation says """"no meal."""" [Can this be true for a business class ticket?]","reservation says """"no meal."""" ",I've booked an award ticket to Kathmandu Feb 26. I notice on two legs of the trip (not cname- leg) Can this be true for a business class ticket?,0,1,0,0,0,1,0
3,2,8648,2,"[On Christmas Eve, we lost our home and business in a fire;] I lost my cname- mileage card; [thus no longer know my number] and need a replacement card.", I lost my cname- mileage card;  and need a replacement card.,"On Christmas Eve, we lost our home and business in a fire;thus no longer know my number",0,1,0,0,0,0,0
3,2,8723,2,"where is lost and found office at DIA? [iCloud shows my phone at DIA, I think at/near cname- offices]",where is lost and found office at DIA? ,"iCloud shows my phone at DIA, I think at/near cname- offices",0,1,0,0,0,0,0
3,2,8562,2,"I can't find a phone number or a contact point to request assistance for wheelchair passenger [on Tuesday. I have a very tight connection timeline at San Francisco, only 1 hour and 45. Thank you for yo]",I can't find a phone number or a contact point to request assistance for wheelchair passenger ,"on Tuesday. I have a very tight connection timeline at San Francisco, only 1 hour and 45. Thank you for yo",0,1,0,0,1,0,0
3,2,8886,2,"Is there a real person that I can get an answer from. [This is a request outside of the """"rules""""]",Is there a real person that I can get an answer from. ,"This is a request outside of the """"rules""""",0,1,0,0,0,0,0
3,2,9478,2,i am trying to pay with my cname- Mileage plan Explorer card ( master card) and it does not give me that option.[ On Master Card],i am trying to pay with my cname- Mileage plan Explorer card ( master card) and it does not give me that option., On Master Card,0,1,0,0,0,0,0
3,2,8704,2,I just entered my mileage number in connection to my trip [that I recently returned]. [I wanted to make sure that I completed this correctly since I did it after the fact. I just returne last evening.],I just entered my mileage number in connection to my trip . ,that I recently returnedI wanted to make sure that I completed this correctly since I did it after the fact. I just returne last evening.,0,1,0,0,0,1,0
3,2,9026,2,[Hey ---- - ]I have a res for Thurs Jan 3rd from FLL to LAX. [# passangers ------ is the sir name. -------------------.] I never recived an email with my flight info.,I have a res for Thurs Jan 3rd from FLL to LAX.  I never recived an email with my flight info.,Hey ---- - # passangers ------ is the sir name. -------------------.,1,1,0,0,0,0,0
3,2,9172,2,"I was informed by several phone agents that I did not have to pay for my luggage WRONG I had to pay 25.00 for both flights. That equals 50.00[ I did not know about, this payment made the cost of my fl]",I was informed by several phone agents that I did not have to pay for my luggage WRONG I had to pay 25.00 for both flights. That equals 50.00," I did not know about, this payment made the cost of my fl",0,1,0,0,0,0,0
3,2,8908,2,"[Hi ----, ]I already have an account and I accidently signed up and rec'd a new account! I am trying to redeen miles for flights.",I already have an account and I accidently signed up and rec'd a new account! I am trying to redeen miles for flights.,"Hi ----, ",1,0,0,0,0,0,0
3,2,9450,2,What is the maximun weight of a checked bag? [I am flying to Australia next week and would like to know.],What is the maximun weight of a checked bag? ,I am flying to Australia next week and would like to know.,0,1,0,0,0,0,0
3,2,8804,2,"[hi, ]how much does it cost per person per leg of a flight to check in a snowboard bag? [i am looking at ord to den flights.]",how much does it cost per person per leg of a flight to check in a snowboard bag? ,"hi, i am looking at ord to den flights.",1,1,0,0,0,0,0
3,2,9085,2,[I have a question about Million Miler benefits.] I recently acheived 1MM status with Mileage plan Gold for life. I'd like to know if I still need to fly 4 paid -- segments each year to get Mileage plan, I recently acheived 1MM status with Mileage plan Gold for life. I'd like to know if I still need to fly 4 paid -- segments each year to get Mileage plan,I have a question about Million Miler benefits.,0,0,0,0,0,1,0
3,2,9470,2,"[HI ----,] I'm ready to book our flights from New Orleans (thru Houston) on May 6th at 3:15 p.m. and I don't see where I can click to purchase. [The seats available are reserved for Premiere passsengers]", I'm ready to book our flights from New Orleans (thru Houston) on May 6th at 3:15 p.m. and I don't see where I can click to purchase. ,"HI ----,The seats available are reserved for Premiere passsengers",1,1,0,0,0,0,0
3,2,8540,2,I made travel arrangements this morning using my Mileageplan miles. [It turns out that my mother's health is taking a turn for the worse and I may need to travel earlier. ]Can I change my reservation?,I made travel arrangements this morning using my Mileageplan miles. Can I change my reservation?,It turns out that my mother's health is taking a turn for the worse and I may need to travel earlier. ,0,1,0,0,0,0,0
3,2,8999,2,"[hi ---- ]i just booked my flight and i have received a email but im not sure if it went through or not[, i cant go to the web site and see my itinerary]",i just booked my flight and i have received a email but im not sure if it went through or not,"hi ---- , i cant go to the web site and see my itinerary",1,1,0,0,0,0,0
3,2,8566,2,[I recently took a trip to Portland with my wife on cname- and ]my flights were not added to my Mileage account,my flights were not added to my Mileage account,I recently took a trip to Portland with my wife on cname- and ,0,1,0,0,0,0,0
3,2,8944,2,"[Hi ]I was booked on [a flight to Liberia, Costa Rica on Sept 6th, 2012. ]Flight ####. [There was an earthquake the day before and ]our flight was cancled. I would like to use the credit for this flight [t]",I was booked on Flight ####. our flight was cancled. I would like to use the credit for this flight ,"Hi a flight to Liberia, Costa Rica on Sept 6th, 2012. There was an earthquake the day before and t",1,1,0,0,0,0,0
3,2,8722,2,I have run into a medical emergency related to my heart and need to talk to an agent. [Can you help?],I have run into a medical emergency related to my heart and need to talk to an agent. ,Can you help?,0,0,0,0,0,1,0
3,2,8545,2,[Hello. ]I have just submitted a booking request. I am the 'receiver' (paying for the flight) and want to make sure I will be the one contacted.,I have just submitted a booking request. I am the 'receiver' (paying for the flight) and want to make sure I will be the one contacted.,Hello. ,1,0,0,0,0,0,0
3,2,8880,2,How can I make sure i still have the ticket for 1/15? [can you check for me?],How can I make sure i still have the ticket for 1/15? ,can you check for me?,0,0,0,0,0,1,0
3,2,8530,2,"Can't get into my account. The security answer I gave is not accepted.[ """"------------------""""]",Can't get into my account. The security answer I gave is not accepted.," """"------------------""""",0,1,0,0,0,0,0
3,2,8605,2,"We have a son, age fourteen booked on cname- [going to PA from MN. Worried about his stop in Newart.] Is there help or assistance to make sure he is safe and makes his connecting flight?","We have a son, age fourteen booked on cname-  Is there help or assistance to make sure he is safe and makes his connecting flight?",going to PA from MN. Worried about his stop in Newart.,0,1,0,0,0,0,1
3,2,8616,2,I'm on flight 144 HNL to IAD Want to know aircraft [to determine what type of seat to expect],I'm on flight 144 HNL to IAD Want to know aircraft ,to determine what type of seat to expect,0,0,0,0,0,1,0
3,2,9227,2,"[----,] I will be treveling 2/12/13, gum to sfo, using mileage plan ticket. can i upgrade using mileage plan as payment. [If yes, plse. advice how.]"," I will be treveling 2/12/13, gum to sfo, using mileage plan ticket. can i upgrade using mileage plan as payment. ","----,If yes, plse. advice how.",1,0,0,0,0,1,0
3,2,9468,2,[----] im a canpanion pass flyer I find a flight to bolonga italy from charlotte nc on the cname- airline site but not on the campanion pass user employee login site, im a canpanion pass flyer I find a flight to bolonga italy from charlotte nc on the cname- airline site but not on the campanion pass user employee login site,----,1,0,0,0,0,0,0
3,2,9365,2,"[----, ]you are giving me informations other than I'm requesting[... I understood that you are VIRTUAL...]",you are giving me informations other than I'm requesting,"----, ... I understood that you are VIRTUAL...",0,0,0,1,0,0,0
3,2,9156,2,[I know that and I've gone to the web page but ]can't find a ticket number on my boarding pass,can't find a ticket number on my boarding pass,I know that and I've gone to the web page but ,0,1,0,0,0,0,0
3,2,9278,2,"[----, ]I just recieved my yearly credentials as a plATINUM LEVEL. [i HAD MONITORED MY PROGRESS TOWARD 1K AGAIN AND ]THE INDICATOR ON MY ACCOUNT ON THE WEBSITE CONFIRMED THAT LEVEL HAD BEEN REACHED.[ wHAT]",I just recieved my yearly credentials as a plATINUM LEVEL. THE INDICATOR ON MY ACCOUNT ON THE WEBSITE CONFIRMED THAT LEVEL HAD BEEN REACHED.,"----, i HAD MONITORED MY PROGRESS TOWARD 1K AGAIN AND  wHAT",0,1,0,0,0,0,0
3,2,8994,2,"I want to make sure all my miles have been been credited for 2012. I flew back from Ixtapa[ on Dec.29th, which should have put me over the 25,000 miles needed for silver this year.] [Could you check pl]",I want to make sure all my miles have been been credited for 2012. I flew back from Ixtapa ," on Dec.29th, which should have put me over the 25,000 miles needed for silver this year.Could you check pl",0,1,0,0,0,1,0
3,2,8740,2,"[Hi there, ]I have been traveling from SFO to Taiwan on Eva Air [- once in Nov'12 and another trip just last week. ]I have been using my -- mileage plan number for both trips.",I have been traveling from SFO to Taiwan on Eva Air I have been using my -- mileage plan number for both trips.,"Hi there, - once in Nov'12 and another trip just last week. ",1,1,0,0,0,0,0
3,2,8638,2,"[Hi ----, ]we've missed our flight because we can't find a driver's liscence[,] [what can we do?]",we've missed our flight because we can't find a driver's liscence ,"Hi ----, ,what can we do?",1,0,0,0,0,1,0
3,2,8609,2,How do I search for an international airline ticket that includes STAR Alliances partners [- where do I check that option on www.cname-.com reservations?],How do I search for an international airline ticket that includes STAR Alliances partners ,- where do I check that option on www.cname-.com reservations?,0,0,0,0,0,0,0
3,2,8617,2,"[i am flying tomorrow and am only taking a carry on,] do my medications need to be with their original bottles or can i have them in my pill box", do my medications need to be with their original bottles or can i have them in my pill box,"i am flying tomorrow and am only taking a carry on,",0,1,0,0,0,0,0
3,2,8724,2,"We want to book tickets to Virginia, [but we we are not sure my daughter can go. We want to be sure to get the price we want before thr prices go up.]","We want to book tickets to Virginia, ",but we we are not sure my daughter can go. We want to be sure to get the price we want before thr prices go up.,0,1,0,0,0,0,0
3,2,8734,2,how do I know if I fall into a Premier Access category? [Is there some place I can look it up on my account? Thanks],how do I know if I fall into a Premier Access category? ,Is there some place I can look it up on my account? Thanks,0,0,0,0,1,1,0
3,2,8883,2,"What is the status of flight number #### from Guatemala City, leaving Monday, December 31 [and arriving in Chicago O'Hare Tuesday, January 1?]","What is the status of flight number #### from Guatemala City, leaving Monday, December 31 ","and arriving in Chicago O'Hare Tuesday, January 1?",0,1,0,0,0,0,0
3,2,9025,2,"[My Names if ----- --------, ]trying to make a reservation and I entered my Number [########]...keep gettin rerfused??",trying to make a reservation and I entered my Number ...keep gettin rerfused??,"My Names if ----- --------, ########",0,1,0,0,0,0,0
3,2,9071,2,There are no available complimentary seats on flight ------. I do not want to purchase the ticket if the flight is oversold. [Please advise],There are no available complimentary seats on flight ------. I do not want to purchase the ticket if the flight is oversold. ,Please advise,0,0,0,0,0,1,0
3,2,9159,2,I would like to apply a travel voucher exchange coupon to purchase a ticket for this flight. [How do I do this?],I would like to apply a travel voucher exchange coupon to purchase a ticket for this flight. ,How do I do this?,0,0,0,0,0,1,0
3,2,9204,2,"[Hi there, ]my ticket number is ###############. I would like to [possibly ]change my seat, [however,] I require a confirmation number. [May I please have this.]","my ticket number is ###############. I would like to change my seat,  I require a confirmation number. ","Hi there, possibly however,May I please have this.",1,0,0,0,0,1,0
3,2,9256,2,I purchased a flight in for November trvel [with my 80 year old parents]. It was a non-refundable ticket. My father unfortunatley was hospitalized before we could go. I had to cancel the trip. [I do hav],I purchased a flight in for November trvel . It was a non-refundable ticket. My father unfortunatley was hospitalized before we could go. I had to cancel the trip. ,with my 80 year old parentsI do hav,0,1,0,0,0,0,0
3,2,9283,2,"[Good Morning, I have a general question about baggage, we are flying into Abaco in a few weeks and was wondering] if we bring down Frozen vacuum packs of meat in a softside cooler , do we need to check"," if we bring down Frozen vacuum packs of meat in a softside cooler , do we need to check","Good Morning, I have a general question about baggage, we are flying into Abaco in a few weeks and was wondering",1,1,0,0,0,0,0
3,2,9314,2,Confirm # ------ I have no seat assignments for our ##### flight onTuesday.[ Is it 2A and 2B?],Confirm # ------ I have no seat assignments for our ##### flight onTuesday., Is it 2A and 2B?,0,0,0,0,0,1,0
3,2,9500,2,"the ticket price for my trip says $300. until the page where I pay, then it says $320. [Why?]","the ticket price for my trip says $300. until the page where I pay, then it says $320. ",Why?,0,0,0,0,0,1,0
3,2,9001,2,"I am unable to use our vouchers before they expire 03/18/13. [So, ]I would like a case number so I can speak to customer service about extending the expiration date.",I am unable to use our vouchers before they expire 03/18/13. I would like a case number so I can speak to customer service about extending the expiration date.,"So, ",0,0,0,0,0,0,0
3,2,9209,2,I am talking about tomorrows's flight [you virtual I don't want to say the words because I'm a lady.] the flight you are posting is today's flight that came in long ago.[ I hope someone pulls the plug],I am talking about tomorrows's flight  the flight you are posting is today's flight that came in long ago.,you virtual I don't want to say the words because I'm a lady. I hope someone pulls the plug,0,0,0,1,0,0,0
3,2,9284,2,"[My name is ------------.] I booked a flight from Houston Bush Intercname------ Airport on to Barcelona, Spain on 3/21/2013 leaving at 12:12 pm on flight ------ returning on 3/28/2013. I don't remembe"," I booked a flight from Houston Bush Intercname------ Airport on to Barcelona, Spain on 3/21/2013 leaving at 12:12 pm on flight ------ returning on 3/28/2013. I don't remembe",My name is ------------.,0,1,0,0,0,0,0
3,2,9373,2,I need to change my flight from tomorrow to the end of the week. It was booked through a government travel agent. [How can I do this?],I need to change my flight from tomorrow to the end of the week. It was booked through a government travel agent. ,How can I do this?,0,0,0,0,0,1,0
3,2,9004,2,"[Hi ---- - ]I am going from Seattle, WA to San Jose, Costa Rica[ on April 15, 2013 and returning April 24, 2013. ]My friends made reservations yesterday on cname- departing flight 1129 through Houston (f","I am going from Seattle, WA to San Jose, Costa RicaMy friends made reservations yesterday on cname- departing flight 1129 through Houston (f","Hi ---- -  on April 15, 2013 and returning April 24, 2013. ",1,0,0,0,0,1,0
3,2,8936,2,"[I was given a cname- flight discount that I was given as a token of apology for inconveniencing me on a flight. They tol m to use """"]Offer Code ################## when I book a flight. The website won'",Offer Code ################## when I book a flight. The website won',"I was given a cname- flight discount that I was given as a token of apology for inconveniencing me on a flight. They tol m to use """"",0,1,0,0,0,0,0
3,2,8652,2,"[hi, ]i have two charges on my credit card from cname- i should not have. [who should i call?]",i have two charges on my credit card from cname- i should not have. ,"hi, who should i call?",1,0,0,0,0,0,0
3,2,9398,2,I need to call someone on the phone. [I need a phone number. Plese provide so I can change the required info on the start up page...],I need to call someone on the phone. ,I need a phone number. Plese provide so I can change the required info on the start up page...,0,0,0,0,0,1,0
3,2,9380,2,"I would like to book a flight for four from Los Angeles, CA to Albany, NY. [I have found a suitable flight, however ]the 13 year old traveler is disabled and will require a bulkhead seat [that is not an]","I would like to book a flight for four from Los Angeles, CA to Albany, NY. the 13 year old traveler is disabled and will require a bulkhead seat ","I have found a suitable flight, however that is not an",0,1,0,0,0,0,0
3,2,9088,2,[hi ---- ]I need help getting past flights on my mileage plan account we just established,I need help getting past flights on my mileage plan account we just established,hi ---- ,1,0,0,0,0,0,0
3,2,9473,2,"[Hi ----,] My husband and I are planning a trip to Napa Valley in May and we already have our tickets (confirmation #------. Eticket ##############. Something has come up and I need to go to Seattle", My husband and I are planning a trip to Napa Valley in May and we already have our tickets (confirmation #------. Eticket ##############. Something has come up and I need to go to Seattle,"Hi ----,",1,0,0,0,0,0,0
3,2,8697,2,"[Hi ----, my status in my Mileage plan account says I am Premier Silver.] I used points at the end of 2012 from my account to maintain Premier Gold status. [Can you please let me know what I can do to co]", I used points at the end of 2012 from my account to maintain Premier Gold status. ,"Hi ----, my status in my Mileage plan account says I am Premier Silver.Can you please let me know what I can do to co",1,1,0,0,0,1,0
3,2,8753,2,[We traveled to Europe in summer 2012. My son did not have a Mileage plan number. ]I just created an account and would like to add his miles to his mileage plan account. [How do I accomplish this?],I just created an account and would like to add his miles to his mileage plan account. ,We traveled to Europe in summer 2012. My son did not have a Mileage plan number. How do I accomplish this?,0,1,0,0,0,1,0
3,2,8925,2,"[Thanks. It is complicated and I need some time to digest the rules. But to make sure that the letters I am receiving are not a SCAM, ]is the Mileageplan Magazine Awards Center in Salt Lake City?",is the Mileageplan Magazine Awards Center in Salt Lake City?,"Thanks. It is complicated and I need some time to digest the rules. But to make sure that the letters I am receiving are not a SCAM, ",0,1,0,0,1,0,0
3,2,8779,2,"[Not sure that my final question got through, but ----- (my mother-in-law)] needs wheelchair assistance throughout her trip. [Can you help her get that assistance for the cname- portion of her trip?]", needs wheelchair assistance throughout her trip. ,"Not sure that my final question got through, but ----- (my mother-in-law)Can you help her get that assistance for the cname- portion of her trip?",0,1,0,0,0,1,0
3,2,8865,2,"REF: ------------------- - I NOTICE THAT FOR JED-FRA SECTOR, NO AWARD MILES ARE SHOWN THAT GO TOWARDS MY MILEAGE plan ACCOUNT. [PLEASE CLARIFY. EMAIL ME AT --------------]","REF: ------------------- - I NOTICE THAT FOR JED-FRA SECTOR, NO AWARD MILES ARE SHOWN THAT GO TOWARDS MY MILEAGE plan ACCOUNT. ",PLEASE CLARIFY. EMAIL ME AT --------------,0,1,0,0,0,1,0
3,2,9212,2,"[Hello? ]No mileage credit for our flight IAD-Budapest on September 7 and 8, 2012. cname- just says Austrian doesn?t want to do it and we bought our tickets through cname-!!!","No mileage credit for our flight IAD-Budapest on September 7 and 8, 2012. cname- just says Austrian doesn?t want to do it and we bought our tickets through cname-!!!",Hello? ,1,0,0,0,0,0,0
3,2,9013,2,"I cannot contact you if you do not put down a phone number.[ Even the phone book fails me! I need help, not computer BS! My numbr is ############.]",I cannot contact you if you do not put down a phone number.," Even the phone book fails me! I need help, not computer BS! My numbr is ############.",0,1,0,1,0,0,0
3,2,9362,2,"[----,] I reserved 4 tickets round trip going to Seattle, 2 tickets are refunded and the 2 was not. 2 tickets amount of each $141.80 was credited to my credit card."," I reserved 4 tickets round trip going to Seattle, 2 tickets are refunded and the 2 was not. 2 tickets amount of each $141.80 was credited to my credit card.","----,",1,0,0,0,0,0,0
3,2,8943,2,wife and i flew round trip last august to california i dont see any miles credited to my account [whats up with that?],wife and i flew round trip last august to california i dont see any miles credited to my account ,whats up with that?,0,0,0,0,0,1,0
3,2,8662,2,"I am trying to find a reservation I bought using Visa Award Pts. It is confirmation ##########, ---------------------. [Can you help with this? I want to look at the seat assignment changes cname- mad]","I am trying to find a reservation I bought using Visa Award Pts. It is confirmation ##########, ---------------------. ",Can you help with this? I want to look at the seat assignment changes cname- mad,0,0,0,0,0,1,0
3,2,8619,2,"[Wed., ]Jul. 31, 2013 | [Savannah, GA ](SAV) to [Chicago, IL ](ORD [- O'Hare]) Depart: 11:41 a.m. [Wed., ]Jul. 31, 2013 [Savannah, GA ](SAV) Arrive: 1:06 p.m. Wed., Jul. 31, 2013 [Chicago, IL ](ORD [- O'Ha]","Jul. 31, 2013 | (SAV) to (ORD ) Depart: 11:41 a.m. Jul. 31, 2013 (SAV) Arrive: 1:06 p.m. Wed., Jul. 31, 2013 (ORD ","Wed., Savannah, GA Chicago, IL - O'HareWed., Savannah, GA Chicago, IL - O'Ha",0,1,0,0,0,0,0
3,2,8660,2,i need to speak to someone on the phone about my flight tomorrow. [please give me a number to call],i need to speak to someone on the phone about my flight tomorrow. ,please give me a number to call,0,0,0,0,0,1,0
3,2,8702,2,made reservations but forgot to get conformation #[-reservations are under my name---------------- -for 10/28/20123 for honoulu from Albany ny thru Newark ny then to Honolulu.Help!],made reservations but forgot to get conformation #,-reservations are under my name---------------- -for 10/28/20123 for honoulu from Albany ny thru Newark ny then to Honolulu.Help!,0,1,0,0,0,0,0
3,2,8711,2,My ticket is purchased with Mileage plan miles and I want Premier Access; [how do I get it if not an option on my eticket?],My ticket is purchased with Mileage plan miles and I want Premier Access; ,how do I get it if not an option on my eticket?,0,0,0,0,0,1,0
3,2,8712,2,I thought I bought my ticket for today is there anyway to switch to today and pay the difference. [I have a family emerengency],I thought I bought my ticket for today is there anyway to switch to today and pay the difference. ,I have a family emerengency,0,1,0,0,0,0,0
3,2,8726,2,"[I flew from Palm Springs to Chicago Ohare on Dec 23,2012 and returned on 12/31/2012.] My miles were credited for my return trip but not my outbound.[ I went on the website to request the miles for the o]", My miles were credited for my return trip but not my outbound.,"I flew from Palm Springs to Chicago Ohare on Dec 23,2012 and returned on 12/31/2012. I went on the website to request the miles for the o",0,1,0,0,0,0,0
3,2,8727,2,My husband's flight was changed by the airline and the new flight will not work for him. [How can i change it again?],My husband's flight was changed by the airline and the new flight will not work for him. ,How can i change it again?,0,0,0,0,0,1,0
3,2,8789,2,"My wife and I are traveling economy to mexico[ next week. ]Please let me know what your charges are if I brought an extra piece of luggage,[ total three bags for my wife and myself.]","My wife and I are traveling economy to mexicoPlease let me know what your charges are if I brought an extra piece of luggage,", next week.  total three bags for my wife and myself.,0,1,0,0,0,0,0
3,2,8800,2,Do you have a bereavment fare? [I need to leave Boston tomorrow going to Tel Aviv? thanks much],Do you have a bereavment fare? ,I need to leave Boston tomorrow going to Tel Aviv? thanks much,0,0,0,0,0,0,0
3,2,8810,2,"i need to speak to one of the representatives over the phone[, which # do i call?]",i need to speak to one of the representatives over the phone,", which # do i call?",0,0,0,0,0,1,0
3,2,8811,2,"my husband is flying out of IAH tomorrow, feb 3, to OKC. he is scheduled to leave around 1730 but wants to leave earlier [because his soccer game ends around 10:30am. is there a flight leaving iah to]","my husband is flying out of IAH tomorrow, feb 3, to OKC. he is scheduled to leave around 1730 but wants to leave earlier ",because his soccer game ends around 10:30am. is there a flight leaving iah to,0,1,0,0,0,0,0
3,2,8813,2,"I was just booking a flight and at the point of confirming the cc payment, it kept being rejected [and I could not go forward]","I was just booking a flight and at the point of confirming the cc payment, it kept being rejected ",and I could not go forward,0,1,0,0,0,0,0
3,2,8870,2,I have flight credits I want to use. [how do I apply to an itinerary?],I have flight credits I want to use. ,how do I apply to an itinerary?,0,0,0,0,0,1,0
3,2,8902,2,"Don't you list flights that have a stop or you need to change planes[. I want to go from Orlando,Fl to Burlington,VT]",Don't you list flights that have a stop or you need to change planes,". I want to go from Orlando,Fl to Burlington,VT",0,1,0,0,0,0,0
3,2,8907,2,where is your telephone number on this site? [this is ridiculous. i have been trying to book a flight for 40minutes],where is your telephone number on this site? ,this is ridiculous. i have been trying to book a flight for 40minutes,0,1,0,0,0,0,0
3,2,8962,2,"[hello, ]what is the phone number i can call regarding a flight experience",what is the phone number i can call regarding a flight experience,"hello, ",1,0,0,0,0,0,0
3,2,8966,2,[Information I have do not match information in your record.] I need to know how many point I have on my account, I need to know how many point I have on my account,Information I have do not match information in your record.,0,1,0,0,0,0,0
3,2,9231,2,I have selected flights for using award miles and want to hold it for few days. [how can I do that?],I have selected flights for using award miles and want to hold it for few days. ,how can I do that?,0,0,0,0,0,1,0
3,2,9096,2,"-------- ----,[ ]ticket confirmation ######, booked [Jan19, ]cancelled and rebooked a different flt within 15 minutes of booking original.Ticket number #############. ticket total $1411.12","-------- ----,ticket confirmation ######, booked cancelled and rebooked a different flt within 15 minutes of booking original.Ticket number #############. ticket total $1411.12"," Jan19, ",0,0,0,0,0,1,0
3,2,9149,2,"the website assign a new MilesPlus number to me [(--------)], but it does not have my miles credits","the website assign a new MilesPlus number to me , but it does not have my miles credits",(--------),0,0,0,0,0,1,0
3,2,9103,2,Has my frequent flyer account number been changed? I have a number[: -------],Has my frequent flyer account number been changed? I have a number,: -------,0,1,0,0,0,0,0
3,2,9474,2,Can I request mileage credit for flights that were more than 6 months ago? [The flights were in June and July of 2012.],Can I request mileage credit for flights that were more than 6 months ago? ,The flights were in June and July of 2012.,0,1,0,0,0,0,0
3,2,9490,2,"[Hi, ----, I am travel to france from the us in a fe weeks. ive never been outof the country. ]i hear i can exchange us cash to euros at my local airport. is this correct?",i hear i can exchange us cash to euros at my local airport. is this correct?,"Hi, ----, I am travel to france from the us in a fe weeks. ive never been outof the country. ",1,1,0,0,0,0,0
3,2,9440,2,"on my -- itinerary 10 hrs flight SFO/FRA shows no meal served, but on my travel agent's itinerary shows meals served[, why?]","on my -- itinerary 10 hrs flight SFO/FRA shows no meal served, but on my travel agent's itinerary shows meals served",", why?",0,0,0,0,0,0,0
3,2,9190,2,"[hlo, ]I'm trying to exchange my paper certificate with electronic travel certificate",I'm trying to exchange my paper certificate with electronic travel certificate,"hlo, ",1,0,0,0,0,0,0
3,2,9179,2,Orbits and Kayak list various versions - --.com says there are no flight at all [... not sure what to do book through],Orbits and Kayak list various versions - --.com says there are no flight at all ,... not sure what to do book through,0,0,0,0,0,1,0
3,2,9192,2,[Hi ]I'm an employee with another airline and I wanted to list myself on a flight is there a number I can call to faster expedite the process?,I'm an employee with another airline and I wanted to list myself on a flight is there a number I can call to faster expedite the process?,Hi ,1,0,0,0,0,0,0
3,2,9173,2,[Hi ]I have a code from a flight that was delayed over night. They told me to go on here and give the code in order to receive a voucher [but I'm unsure of where to go],I have a code from a flight that was delayed over night. They told me to go on here and give the code in order to receive a voucher ,Hi but I'm unsure of where to go,1,0,0,0,0,1,0
3,2,9211,2,"I am trying to checkin for my flight tomorrow morning, but it is saying that I need to checkin at the airport. [Why is this? My confirm number is ------. Can you assist?]","I am trying to checkin for my flight tomorrow morning, but it is saying that I need to checkin at the airport. ",Why is this? My confirm number is ------. Can you assist?,0,1,0,0,0,0,0
3,2,9306,2,We found three ower cords in our baggage that are not ours. What should we do?[ Flew yesterday from SNA - HOU - Cle],We found three ower cords in our baggage that are not ours. What should we do?, Flew yesterday from SNA - HOU - Cle,0,1,0,0,0,0,0
3,2,9243,2,[Hello: ]Trying to plan a vacation from Austin to Hololulu in March. Can you assist with packaging the airfare with a stay at the Grand Waikikian Suites? [I did not see this one listed as an option.],Trying to plan a vacation from Austin to Hololulu in March. Can you assist with packaging the airfare with a stay at the Grand Waikikian Suites? ,Hello: I did not see this one listed as an option.,1,1,0,0,0,0,0
3,2,9235,2,"i need 2 tickets from shanghai china to columbus ohio [on the 27th ,]i have enough miles for 1 and i want to buy another ticket so we can sit togeather[,can you help me?]",i need 2 tickets from shanghai china to columbus ohio i have enough miles for 1 and i want to buy another ticket so we can sit togeather,"on the 27th ,,can you help me?",0,1,0,0,0,1,0
3,2,9167,2,"[Again, ]I don't have a reservattion yet. I want the know all the costs first.",I don't have a reservattion yet. I want the know all the costs first.,"Again, ",0,0,0,0,0,1,0
3,2,9153,2,"I have signed up for TSA pre-screening. It always works on American, but never on cname-. [I think it is because my middle name is on my passport, but not on my ticket (American had to change somethi]","I have signed up for TSA pre-screening. It always works on American, but never on cname-. ","I think it is because my middle name is on my passport, but not on my ticket (American had to change somethi",0,1,0,0,0,0,0
3,2,8706,2,"[Your ]flight initially quotes $358 ($313 + $45 tax and fees). However, after I select this rate the travelocity site changes the rate to $397 [WTF is that!!!!!!!!!]","flight initially quotes $358 ($313 + $45 tax and fees). However, after I select this rate the travelocity site changes the rate to $397 ",Your WTF is that!!!!!!!!!,0,0,0,0,0,0,1
3,2,8696,2,"[I'm flying tmrw], how do I add the miles onto this account",", how do I add the miles onto this account",I'm flying tmrw,0,1,0,0,0,0,0
3,2,8835,2,I corrected the typo in your records. [My middle name was attached to my first name in addition to being listed as my middle name.] Do I really need to get this notorized?,I corrected the typo in your records.  Do I really need to get this notorized?,My middle name was attached to my first name in addition to being listed as my middle name.,0,1,0,0,0,0,0
3,2,9043,2,[Yes or no ]can I take a razor for my legs in my carry on,can I take a razor for my legs in my carry on,Yes or no ,0,0,0,0,0,1,0
3,2,9146,2,[I am having trouble signing in to my account.] I forgot my password [(assumuing I even have one)] and the System does not recognize my city of birth., I forgot my password  and the System does not recognize my city of birth.,I am having trouble signing in to my account.(assumuing I even have one),0,1,0,0,0,0,0
3,2,8534,2,[I am ]flying cname- [for a flight] in May and just received an e-mail saying that the flight got moved to an earlier time. Am I able to move that flight back to the afternoon?,flying cname-  in May and just received an e-mail saying that the flight got moved to an earlier time. Am I able to move that flight back to the afternoon?,I am for a flight,0,0,0,0,0,1,0
3,2,8637,2,"[My son, ------------, traveling on ]-- ##### [from PIT to Houston yesterday,] 2/1 left a Nook E-Reader on the flight.",-- #####  2/1 left a Nook E-Reader on the flight.,"My son, ------------, traveling on from PIT to Houston yesterday,",0,1,0,0,0,0,0
3,2,8689,2,"[Hi ----, my father tried using his 35K miles while speaking with representative on phone, however they ]told him there would be no fees if we booked online. [However every time i try to book online from]",told him there would be no fees if we booked online. ,"Hi ----, my father tried using his 35K miles while speaking with representative on phone, however they However every time i try to book online from",1,1,0,0,0,0,0
3,2,8762,2,I have not yet received my updated ticket with my purchase of economy plus seating [though the transaction posted on my CC],I have not yet received my updated ticket with my purchase of economy plus seating ,though the transaction posted on my CC,0,1,0,0,0,0,0
3,2,8792,2,"[Can I use my miles to buy a ticket for a friend or grandchild, in other words,use my miles to buy ]someone else a ticket.",someone else a ticket.,"Can I use my miles to buy a ticket for a friend or grandchild, in other words,use my miles to buy ",0,0,0,0,0,1,0
3,2,8829,2,[I now already enrolled.] How do I put the miles into my Millage plan?, How do I put the miles into my Millage plan?,I now already enrolled.,0,1,0,0,0,0,0
3,2,8845,2,I left my new account number and pass word at home in Colorado[ and I need it]. [I still remember my old number and password. I need your help.],I left my new account number and pass word at home in Colorado. , and I need itI still remember my old number and password. I need your help.,0,1,0,0,0,1,0
3,2,8855,2,"for some reason the website does not show my last reservation as """"purchased"""". [It should show up as a ticket from Albuquerque to Aspen on 1/25, reservation code is: ]------","for some reason the website does not show my last reservation as """"purchased"""". ------","It should show up as a ticket from Albuquerque to Aspen on 1/25, reservation code is: ",0,1,0,0,0,0,0
3,2,8964,2,"[I just bought a ticket 2 weeks ago and] I just noticed the price dropped, I would really love it if that difference can be reimbursed.[ can it?]"," I just noticed the price dropped, I would really love it if that difference can be reimbursed.",I just bought a ticket 2 weeks ago and can it?,0,1,0,0,0,0,0
3,2,9023,2,"[Hi,] I made a mistake in spelling of the name on my reservation. [How to fix that?]", I made a mistake in spelling of the name on my reservation. ,"Hi,How to fix that?",1,0,0,0,0,1,0
3,2,9069,2,"I have 1 leg of a trip not credited to my account, [just typed in the ticket number to be told that ]the ticket had been credited[, still missing 1 leg]","I have 1 leg of a trip not credited to my account, the ticket had been credited","just typed in the ticket number to be told that , still missing 1 leg",0,1,0,0,0,0,0
3,2,9090,2,i did not receive an email confimation for a flight i booked [and the site does not recognize my confirmation number],i did not receive an email confimation for a flight i booked ,and the site does not recognize my confirmation number,0,1,0,0,0,0,0
3,2,9138,2,i dont want to use awards on my return flight only my outgoing flight [what do i do now],i dont want to use awards on my return flight only my outgoing flight ,what do i do now,0,0,0,0,0,1,0
3,2,9305,2,"[I am looking into a flight from Singapore to New York and the plane makes one stop in Frankfurt. listed on the website is that ]""""time on the ground in FRA is 1 hour and 50 minutes"""". Does this mean that","""""time on the ground in FRA is 1 hour and 50 minutes"""". Does this mean that",I am looking into a flight from Singapore to New York and the plane makes one stop in Frankfurt. listed on the website is that ,0,1,0,0,0,0,0
3,2,9320,2,I don't have to change flights.[ I am now home after a vacation in Maui.],I don't have to change flights., I am now home after a vacation in Maui.,0,1,0,0,0,0,0
3,2,9458,2,We are having problems getting our baggage price included when we travel and use our Visa Mileage plan Card. [Our reservation is],We are having problems getting our baggage price included when we travel and use our Visa Mileage plan Card. ,Our reservation is,0,1,0,0,0,0,0
3,2,8694,2,"Your seating chart for the Airbus A320 doesn't show several rows of seats. [It shows 1-3; 7, 8, 10, 11; and 20-37. What happened to rows 4-6, 9, and 12-19?]",Your seating chart for the Airbus A320 doesn't show several rows of seats. ,"It shows 1-3; 7, 8, 10, 11; and 20-37. What happened to rows 4-6, 9, and 12-19?",0,1,0,0,0,0,0
3,2,8788,2,I want to purchase 2 tickets from CMH toCHs 4/10 return 4/11 would like to select bulk head seats or exit row [but it will not allow me to on line],I want to purchase 2 tickets from CMH toCHs 4/10 return 4/11 would like to select bulk head seats or exit row ,but it will not allow me to on line,0,1,0,0,0,0,0
3,2,8882,2,[I can't open the link.] I want a phone number. [This is now the fourth time I'm asking for a number.], I want a phone number. ,I can't open the link.This is now the fourth time I'm asking for a number.,0,1,0,1,0,0,0
3,2,9022,2,i bought a flight on expedia.com and got a confirmation from them but filed to receive one from cname- airlines. [I want to make sure my flight is in fact booked],i bought a flight on expedia.com and got a confirmation from them but filed to receive one from cname- airlines. ,I want to make sure my flight is in fact booked,0,0,0,0,0,1,0
3,2,9134,2,"I used an old cancelled reservation last week to make a new reservation. That old reservation still had $ value left on it[, but I cannot find it now.] Can I still use it to book another flight?",I used an old cancelled reservation last week to make a new reservation. That old reservation still had $ value left on it Can I still use it to book another flight?,", but I cannot find it now.",0,0,0,0,0,1,0
3,2,9160,2,[YOU ARE AMAZING...]I HAVE MY ITINERARY BUT CAN NOT GET IT TO MAKE A RESERVATION,I HAVE MY ITINERARY BUT CAN NOT GET IT TO MAKE A RESERVATION,YOU ARE AMAZING...,0,0,0,0,0,0,1
3,2,9175,2,I can not find my mileage plan card. C[an you help me get connected?],I can not find my mileage plan card. C,an you help me get connected?,0,0,0,0,0,1,0
3,2,9224,2,"The name on my reservation is wrong. [The name should be ----- , but it added her middle initial at the end of her name and I can't seem to find a way to change it.....]------ should just be -----",The name on my reservation is wrong. ------ should just be -----,"The name should be ----- , but it added her middle initial at the end of her name and I can't seem to find a way to change it.....",0,1,0,0,0,0,0
3,2,9354,2,"[I don't need to enroll,] I just need to confirm whether or not I am booked...the airline confirmation number I was provided does not show up[...can you help me?]", I just need to confirm whether or not I am booked...the airline confirmation number I was provided does not show up,"I don't need to enroll,...can you help me?",0,1,0,0,0,1,0
3,2,8524,2,"I'm trying to get my ticket on-line but it keeps telling me to """"make a choice for travel insurance"""" which I have done several times[. Please help!!]","I'm trying to get my ticket on-line but it keeps telling me to """"make a choice for travel insurance"""" which I have done several times",. Please help!!,0,0,0,0,0,1,0
3,2,8931,2,[We are thinking of booking a trip with our award miles. ]What is the difference between a saver award ticket and a standard award ticket?,What is the difference between a saver award ticket and a standard award ticket?,We are thinking of booking a trip with our award miles. ,0,1,0,0,0,0,0
3,2,9021,2,"[Thank you ----. Happy New Year. ]As long as we don't exceed the maximum weight of 23 kgs. it's ok, Is that correct?","As long as we don't exceed the maximum weight of 23 kgs. it's ok, Is that correct?",Thank you ----. Happy New Year. ,0,0,0,0,1,0,0
3,2,8961,2,[Hi My sister and I are in boston at the moment and] our return flight to ireland is on tuesday [but my brother is very sick with Pneumonia. ]Would it be possible to change our flight home?, our return flight to ireland is on tuesday Would it be possible to change our flight home?,Hi My sister and I are in boston at the moment andbut my brother is very sick with Pneumonia. ,1,1,0,0,0,0,0
3,2,8574,2,"[I want to travel from IAD to Bejing in March 2014 and return from Bangkok Thailand at the beginning of April 2014. My question is] what service will you have from IAD/Bejing andBangkok,Thailan to IAD"," what service will you have from IAD/Bejing andBangkok,Thailan to IAD",I want to travel from IAD to Bejing in March 2014 and return from Bangkok Thailand at the beginning of April 2014. My question is,0,1,0,0,0,0,0
3,2,8997,2,"[You .didn't answer my question. ]When you fly using mileage points, does mileage from that flight get added to your account","When you fly using mileage points, does mileage from that flight get added to your account",You .didn't answer my question. ,0,0,0,1,0,0,0
3,2,8754,2,"My printout of my flights do not show what terminal letters or numbers I arrive at and depart from[, I am trying to get that info.]",My printout of my flights do not show what terminal letters or numbers I arrive at and depart from,", I am trying to get that info.",0,0,0,0,0,1,0
3,2,8948,2,[Hi ]How much is the FareLock cost for flight from GRR to RSW 2/23/13 --4716 at 7:00am?,How much is the FareLock cost for flight from GRR to RSW 2/23/13 --4716 at 7:00am?,Hi ,1,0,0,0,0,0,0
3,2,8888,2,[None of those options answer my question.] Is there someone who can help me?, Is there someone who can help me?,None of those options answer my question.,0,0,1,0,0,0,0
3,2,8729,2,[Hi ---- -] How do I pay my baggage fee online rather than at the airport/, How do I pay my baggage fee online rather than at the airport/,Hi ---- -,1,0,0,0,0,0,0
3,2,8831,2,were is the info. on flights arriving[....I see absolutly NOTHING on you web site that says ck flight # here...just how to buy...very crappy],were is the info. on flights arriving,....I see absolutly NOTHING on you web site that says ck flight # here...just how to buy...very crappy,0,1,0,1,0,0,0
3,2,8794,2,Can you look up my frequent flyer miles# for me? [I tried to find it via email address but could not access it inline. thanks],Can you look up my frequent flyer miles# for me? ,I tried to find it via email address but could not access it inline. thanks,0,1,0,0,1,0,0
3,2,8984,2,[hi ]i bought a ticked and i just want to confirm it.,i bought a ticked and i just want to confirm it.,hi ,1,0,0,0,0,0,0
3,2,8974,2,[please i like to know what was the error.]I must Know what information to give for my mileage plan .What I have now is -----------,I must Know what information to give for my mileage plan .What I have now is -----------,please i like to know what was the error.,0,0,0,0,0,1,0
3,2,8867,2,"if I use my mileage for a ticket,[ for some reason,] if I cannot make the flight, can I get mileage refund back? [thanks,]","if I use my mileage for a ticket, if I cannot make the flight, can I get mileage refund back? "," for some reason,thanks,",0,0,0,0,1,0,0
3,2,8826,2,I am not able to select seats because they show to all be filled [but I am traveling with an infant.] I am not going to book the ticket without guaranteed seat [assignments. Do you have a suggestion],I am not able to select seats because they show to all be filled  I am not going to book the ticket without guaranteed seat ,but I am traveling with an infant.assignments. Do you have a suggestion,0,1,0,0,0,1,0
3,2,8780,2,"[----, this is about Time. ]My Plane arrives in Oslo- have to change Planes within 30 Minutes, do I have plenty of Time [in 30 Minutes to do that????]","My Plane arrives in Oslo- have to change Planes within 30 Minutes, do I have plenty of Time ","----, this is about Time. in 30 Minutes to do that????",0,1,0,0,0,0,1
3,2,8771,2,"[Hello ]My flight was delayed for 4 hours yesterday from LAX to SFO ? How can I request for the compensation for delay[, if any. Thank you. ---]",My flight was delayed for 4 hours yesterday from LAX to SFO ? How can I request for the compensation for delay,"Hello , if any. Thank you. ---",1,0,0,0,1,0,0
3,2,8743,2,I took a round trip this week with US Air. I want to get those miles credited to my cname- Mileage plan account. [How do I do that?],I took a round trip this week with US Air. I want to get those miles credited to my cname- Mileage plan account. ,How do I do that?,0,0,0,0,0,1,0
3,2,8669,2,[Hi ---- ]I will be connecting from Newcastle in England on Ba to -- for the USA at Hearthrow what temenal do we use -----,I will be connecting from Newcastle in England on Ba to -- for the USA at Hearthrow what temenal do we use -----,Hi ---- ,1,0,0,0,0,0,0
3,2,8668,2,I was making a reservation using miles and[ s]omehow clicked on something midway and did not finish[--how can I find it?],I was making a reservation using miles andomehow clicked on something midway and did not finish, s--how can I find it?,0,0,0,0,0,1,0
3,2,8685,2,what is your phone number? [Can't believe I have to ask that - it should be easier to find on your website.],what is your phone number? ,Can't believe I have to ask that - it should be easier to find on your website.,0,0,0,1,0,0,0
3,2,8680,2,Planning a trip to Italy anywhere from end of april to early june for 10 days. [We are flexibe. ]Want non-stop to either Milan or Rome. [Ideal situation would be fly into either Milan or Rome and fly o],Planning a trip to Italy anywhere from end of april to early june for 10 days. Want non-stop to either Milan or Rome. ,We are flexibe. Ideal situation would be fly into either Milan or Rome and fly o,0,1,0,0,0,0,0
3,2,8655,2,I am planning on checking only 1 bag [containing my scuba equipment. I am unclear in reading the baggage policy] if I will be charged additional $ if my bag exceeds 50 lbs. [Can you clarify please],I am planning on checking only 1 bag  if I will be charged additional $ if my bag exceeds 50 lbs. ,containing my scuba equipment. I am unclear in reading the baggage policyCan you clarify please,0,1,0,0,0,1,0
3,2,8544,2,"[Hi ----, ]I would like to upgrade my flight tomorrow from DEN to LGA",I would like to upgrade my flight tomorrow from DEN to LGA,"Hi ----, ",1,0,0,0,0,0,0
3,2,8692,2,If I have a boxed sport item that is 33 inches X 20 inch X 9 inches thAT ways 36 lbs. [I/m on an ]International flight from Milwaukee to Netherlands. Can I make this my second piece of luggage [or what],If I have a boxed sport item that is 33 inches X 20 inch X 9 inches thAT ways 36 lbs. International flight from Milwaukee to Netherlands. Can I make this my second piece of luggage ,I/m on an or what,0,0,0,0,0,1,0
3,2,8643,2,[i am flying from ewr to cle and ]i dont have any id proof with me [so can i fly],i dont have any id proof with me ,i am flying from ewr to cle and so can i fly,0,1,0,0,0,1,0
3,2,8625,2,I cannot find my confirmation number for my flight [Paris - Newark on Monday. Can you help?],I cannot find my confirmation number for my flight ,Paris - Newark on Monday. Can you help?,0,1,0,0,0,1,0
3,2,8595,2,why can't I proceed[. ]Name I entered is exactly the same as on my card,why can't I proceedName I entered is exactly the same as on my card,. ,0,0,0,0,0,1,0
3,2,8632,2,"I have tried requesting the crediting of missing Star Alliance miles [and your system has returned the same """"Unavailable' message over several weeks.]",I have tried requesting the crediting of missing Star Alliance miles ,"and your system has returned the same """"Unavailable' message over several weeks.",0,1,0,0,0,0,0
3,2,8579,2,"I checked the box for over 62 inches for baggage as we have one pair of skis. Is this correct? [The charge was $100,00 so I thought I made a mistake but the computer would not allow me to change it.]",I checked the box for over 62 inches for baggage as we have one pair of skis. Is this correct? ,"The charge was $100,00 so I thought I made a mistake but the computer would not allow me to change it.",0,1,0,0,0,0,0
3,2,8537,2,[i am booking ticket from newark to canada...]i ilke to to know the cancellation fee,i ilke to to know the cancellation fee,i am booking ticket from newark to canada...,0,1,0,0,0,0,0
3,2,8590,2,[---- I just made a reservation but ]wanted economy premier seating [and thought I got it but it did not go through. ]How do I change my seat.,wanted economy premier seating How do I change my seat.,---- I just made a reservation but and thought I got it but it did not go through. ,0,1,0,0,0,0,0
3,2,8988,2,"[Hi, ]My mother is the second traveler but she is 84 years old and the traveler information will not accept her birth date.",My mother is the second traveler but she is 84 years old and the traveler information will not accept her birth date.,"Hi, ",1,0,0,0,0,0,0
3,2,8592,2,[please] check up -------- checking flight # ####[ or not .thankyou], check up -------- checking flight # ####,please or not .thankyou,0,0,0,0,1,1,0
3,2,8635,2,"[this did not help, ]can you please tell me how much it is tu upgrade",can you please tell me how much it is tu upgrade,"this did not help, ",0,0,0,1,0,0,0
3,2,8618,2,"Can I purchase an """"unaccompanied minor"""" add-on for my daughter's flight to the US? I have already purchased her ticket[ -- without this add-on. Thanks]","Can I purchase an """"unaccompanied minor"""" add-on for my daughter's flight to the US? I have already purchased her ticket", -- without this add-on. Thanks,0,0,0,0,1,0,0
3,2,8525,2,I am wondering if my company put my One Pass miles on my last two work trips that I took.[ Would you please check],I am wondering if my company put my One Pass miles on my last two work trips that I took., Would you please check,0,0,0,0,0,1,0
3,2,8536,2,I received a reservation change email. The change makes my daughter and I getting into Orlando later than original flight. [This happened last year with another airline and they changed the flight to o],I received a reservation change email. The change makes my daughter and I getting into Orlando later than original flight. ,This happened last year with another airline and they changed the flight to o,0,1,0,0,0,0,0
3,2,8516,2,some songs did not download.[..would not let me reload...tried to repurchase and would not! GET YOUR SHIT TOGETHER AND REFUND MILES OR LET ME RELOAD SONGS!!!],some songs did not download.,..would not let me reload...tried to repurchase and would not! GET YOUR SHIT TOGETHER AND REFUND MILES OR LET ME RELOAD SONGS!!!,0,1,0,1,0,0,1
3,2,8528,2,I was told that it was in Houston and would be in Newark on flight 711. The tracking web site says iit is in the processing mode[. Whaqt is the real deal],I was told that it was in Houston and would be in Newark on flight 711. The tracking web site says iit is in the processing mode,. Whaqt is the real deal,0,0,0,0,0,1,0
3,2,8594,2,ij ust purchased a ticket but noticed the return date is incorrect[- can i change it?],ij ust purchased a ticket but noticed the return date is incorrect,- can i change it?,0,0,0,0,0,1,0
3,2,8548,2,[---- - ]I am a 1K member and for the last two years I have not gotten my 1K packet at the start of the year.[ No packet again this year and I am in Europe without a current 1K card. Why???],I am a 1K member and for the last two years I have not gotten my 1K packet at the start of the year.,---- -  No packet again this year and I am in Europe without a current 1K card. Why???,1,1,0,0,0,0,0
3,2,8561,2,[I flew from LAX to LIH on Jan 5th with my wife and ]the receipt for the checked baggage was put in my wife's name by the machine and I just found the mistake as it should be in my name for company expe,the receipt for the checked baggage was put in my wife's name by the machine and I just found the mistake as it should be in my name for company expe,I flew from LAX to LIH on Jan 5th with my wife and ,0,1,0,0,0,0,0
3,2,8582,2,"[Since I did not have my frequent flyer number available when I took my ]latest flight,[ January 30 from COS to Phoenix and returned on February 1 from Phoenix to COS,] I wanted to add my miles. [Is it tr]","latest flight, I wanted to add my miles. ","Since I did not have my frequent flyer number available when I took my  January 30 from COS to Phoenix and returned on February 1 from Phoenix to COS,Is it tr",0,1,0,0,0,0,0
3,2,8586,2,"I was double-charged for baggage. [My husband paid for one piece of baagage online with his cname- credit card, and it is showing up on his credit card account. Wen I got got to the airport, I was to]",I was double-charged for baggage. ,"My husband paid for one piece of baagage online with his cname- credit card, and it is showing up on his credit card account. Wen I got got to the airport, I was to",0,1,0,0,0,0,0
3,2,8682,2,"When I entered our request for the Nashville to Houston seats, I selected 5B and 5c. This choice was confirmed, but now shows us in 17 BC. [We have a tight connection in Houston. Can u help]","When I entered our request for the Nashville to Houston seats, I selected 5B and 5c. This choice was confirmed, but now shows us in 17 BC. ",We have a tight connection in Houston. Can u help,0,1,0,0,0,0,0
3,2,8683,2,Is the checked baggage allowance from Toronto to Sao Paulo brazil 70 pounds per bag per person or 70 pounds in total?[ I am reading per bag but want to make sure before we embark. Thank you.],Is the checked baggage allowance from Toronto to Sao Paulo brazil 70 pounds per bag per person or 70 pounds in total?, I am reading per bag but want to make sure before we embark. Thank you.,0,0,0,0,1,0,0
3,2,8700,2,"i cannot seem to find my flight confirmation with your airline[ and i need help. Boston to Denver February 28th.] last name ------, firts name -------","i cannot seem to find my flight confirmation with your airline last name ------, firts name -------", and i need help. Boston to Denver February 28th.,0,1,0,0,0,1,0
3,2,8857,2,"[Hi, ]My name is ---------------- and I am writing because I cannot complete the form on your website to request mileage credit for a cname-/COPA flight completed on January 10, 2013.[ Both these compa]","My name is ---------------- and I am writing because I cannot complete the form on your website to request mileage credit for a cname-/COPA flight completed on January 10, 2013.","Hi,  Both these compa",1,0,0,0,0,0,0
3,2,8523,2,"[Hi ----, ]I have a PIN for a travel voucher. How do I use this when making a booking?",I have a PIN for a travel voucher. How do I use this when making a booking?,"Hi ----, ",1,0,0,0,0,0,0
3,2,8508,2,"[I just changed my reservation and get miles refunded,] when these refunded mile can be back to my account.[ thank]", when these refunded mile can be back to my account.,"I just changed my reservation and get miles refunded, thank",0,1,0,0,1,0,0
3,2,9092,2,I have been provided a confirmation number for group travel and it is not finding out the reservation on the website. [The reservation nubmer is ------],I have been provided a confirmation number for group travel and it is not finding out the reservation on the website. ,The reservation nubmer is ------,0,1,0,0,0,0,0
3,2,9178,2,"I pick a seat, but it does not show up [by each paa]","I pick a seat, but it does not show up ",by each paa,0,0,0,0,0,1,0
3,2,9187,2,"[----, ]when does my status change every year for mileage plan,[ dec. 31 or jan.31]","when does my status change every year for mileage plan,","----,  dec. 31 or jan.31",1,1,0,0,0,0,0
3,2,9193,2,For some reason I am not being allowed to Check in for Flight ###[ from SF to LAX]. [It is saying it is for another airline but that is not correct.] Confirmation number is ------,For some reason I am not being allowed to Check in for Flight ###.  Confirmation number is ------, from SF to LAXIt is saying it is for another airline but that is not correct.,0,1,0,0,0,0,0
3,2,9199,2,[Hi ]I have star alliance miles with USairways and would like to use them by do not have log on with cname-,I have star alliance miles with USairways and would like to use them by do not have log on with cname-,Hi ,1,0,0,0,0,0,0
3,2,9202,2,My son & his daughter are flying [on 1/5/2013] I need too pay for his bags but he does'nt have a printer to print tickets will the kisoks tickets show bags paid for?,My son & his daughter are flying  I need too pay for his bags but he does'nt have a printer to print tickets will the kisoks tickets show bags paid for?,on 1/5/2013,0,1,0,0,0,0,0
3,2,9207,2,Need to check in and make seat selection but only have flight # [- no confirmation or ticket #.],Need to check in and make seat selection but only have flight # ,- no confirmation or ticket #.,0,1,0,0,0,0,0
3,2,9210,2,"What days of the week do you fly to Bombay, India [and vice versa?]","What days of the week do you fly to Bombay, India ",and vice versa?,0,0,0,0,0,1,0
3,2,9236,2,[I am a Boeing 757 -200 from Houston to Las Vegas. ]Is there Internet service on these flights. I am on flight ------,Is there Internet service on these flights. I am on flight ------,I am a Boeing 757 -200 from Houston to Las Vegas. ,0,1,0,0,0,0,0
3,2,9254,2,I have an e-ticket but do no know my confirmation number [and my e- ticket number is too long for the ticket number box],I have an e-ticket but do no know my confirmation number ,and my e- ticket number is too long for the ticket number box,0,1,0,0,0,0,0
3,2,9259,2,[I am flying to Japan. ]What is the phone number from Japan to call cname- if I want to do a ticket change?,What is the phone number from Japan to call cname- if I want to do a ticket change?,I am flying to Japan. ,0,1,0,0,0,0,0
3,2,9268,2,I have a credit that I want to use. [How do I use it to pay for this ticket?],I have a credit that I want to use. ,How do I use it to pay for this ticket?,0,0,0,0,0,1,0
3,2,9272,2,i want to call cname- mileage plan. [what is your phone number?],i want to call cname- mileage plan. ,what is your phone number?,0,0,0,0,0,1,0
3,2,9276,2,I left something on a flight and they told me to go on-line to report it. [Where do I do this?],I left something on a flight and they told me to go on-line to report it. ,Where do I do this?,0,0,0,0,0,1,0
3,2,9293,2,[i have just been assigned a cbp trusted traveler membership number. ]how can i update existing reservations with the known travelerid?,how can i update existing reservations with the known travelerid?,i have just been assigned a cbp trusted traveler membership number. ,0,1,0,0,0,0,0
3,2,9297,2,are bevarges free [or do we have to pay for that as well],are bevarges free ,or do we have to pay for that as well,0,0,0,0,0,1,0
3,2,9301,2,[Hello. ]My question is for 2 of our connecting flights we do not have assigned seats. [I was just wondering what that means. Will we just get seat assignments upon check in or do we not have seats?],My question is for 2 of our connecting flights we do not have assigned seats. ,Hello. I was just wondering what that means. Will we just get seat assignments upon check in or do we not have seats?,1,0,0,0,0,1,0
3,2,9384,2,"[Hi ----,] I've been attempting to purchase 2 tickets on for a flight to Washington DC. Your system is not letting me select seats. [Can you help?]", I've been attempting to purchase 2 tickets on for a flight to Washington DC. Your system is not letting me select seats. ,"Hi ----,Can you help?",1,0,0,0,0,1,0
3,2,9393,2,"[hello, ]for my ticket reschedling, may i come to your local office in southern calfornia please?","for my ticket reschedling, may i come to your local office in southern calfornia please?","hello, ",1,0,0,0,0,0,0
3,2,9400,2,"I'd like to book reward travel from IAH to NYC. I'd like to get four tickets using three accounts (mine, my daughter's, and my wife's). [How might I do that? Thanks]","I'd like to book reward travel from IAH to NYC. I'd like to get four tickets using three accounts (mine, my daughter's, and my wife's). ",How might I do that? Thanks,0,0,0,0,1,1,0
3,2,9416,2,[Hello ----- ]I bought two round trip tickets to attend my mother,I bought two round trip tickets to attend my mother,Hello ----- ,1,0,0,0,0,0,0
3,2,9417,2,I upgraded a ticket to economy plus and was charged 2 times. One charge was 69 and one was 51. [Is this an error?],I upgraded a ticket to economy plus and was charged 2 times. One charge was 69 and one was 51. ,Is this an error?,0,0,0,0,0,1,0
3,2,9462,2,"[This is not a question , but a comment.] My flight has been delayed and I have been at gate 84D in Houston IAH since noon. [If we leave on time , i will have been in this cattle car holding area for 6 h]", My flight has been delayed and I have been at gate 84D in Houston IAH since noon. ,"This is not a question , but a comment.If we leave on time , i will have been in this cattle car holding area for 6 h",0,1,0,0,0,0,0
3,2,9486,2,"[---- can you please help me with my information,] I cannot get my boarding pass at this time when I was doing the check in , it is saying to see a representative at the airport for assistance, [I need]"," I cannot get my boarding pass at this time when I was doing the check in , it is saying to see a representative at the airport for assistance, ","---- can you please help me with my information,I need",0,0,0,0,0,1,0
3,2,9495,2,[You are not understanding - ]I need to use my miles and my husband to combine the awards,I need to use my miles and my husband to combine the awards,You are not understanding - ,0,0,0,1,0,0,0
3,2,8949,2,[We are traveling on a vacation package to cozumel. ]What are the baggage allowances and restrictions for sports equipment for our trip between Houston and Cozumel,What are the baggage allowances and restrictions for sports equipment for our trip between Houston and Cozumel,We are traveling on a vacation package to cozumel. ,0,1,0,0,0,0,0
3,2,8509,2,I purchased the ticket on the US Airways website but it was for a cname- flight. [Does that make sense.] Do I contact US Air?,I purchased the ticket on the US Airways website but it was for a cname- flight.  Do I contact US Air?,Does that make sense.,0,0,0,0,0,1,0
3,2,8551,2,Traveling with a party of 2 and want to take advantage of mileage plan balance on the departng flights.[ is that possible.],Traveling with a party of 2 and want to take advantage of mileage plan balance on the departng flights., is that possible.,0,0,0,0,0,1,0
3,2,8602,2,I don't have my cname- # I want to use mileage plan to book. [Pls],I don't have my cname- # I want to use mileage plan to book. ,Pls,0,0,0,0,0,1,0
3,2,9054,2,I am a premier Gold member and I am being charged for Premier seats. [I am entitled to them at no charge.] Why the charge?,I am a premier Gold member and I am being charged for Premier seats.  Why the charge?,I am entitled to them at no charge.,0,1,0,0,0,0,0
3,2,9102,2,"When trying to log in, you say that my account number and name do not match. [They do! How do I proceed?]","When trying to log in, you say that my account number and name do not match. ",They do! How do I proceed?,0,0,0,0,0,1,0
3,2,9350,2,[---- ]I booked the two tickets for for 804 but when l looked at my pay pay bill -it showed a cost of $1198- [I bought no insurance can you tell me why this is?],I booked the two tickets for for 804 but when l looked at my pay pay bill -it showed a cost of $1198- ,---- I bought no insurance can you tell me why this is?,1,0,0,0,0,1,0
3,2,9426,2,I have miles I need to add. [How do I add these miles I already have? Thanks for your help with this matter.] ---------,I have miles I need to add.  ---------,How do I add these miles I already have? Thanks for your help with this matter.,0,0,0,0,1,1,0
3,2,9487,2,"[Hi ----, ]I [just booked my flight and ]we will be traveling with an infant but i did not see anywhere I could click infant in lap?",I we will be traveling with an infant but i did not see anywhere I could click infant in lap?,"Hi ----, just booked my flight and ",1,1,0,0,0,0,0
3,2,9097,2,"[----, ]Wha Y doesn't cname- have a provision to compensate the military in times of unexpected deployments? [I purchased a ticket and am being told I can use the ticket later but will have to pay $150]",Wha Y doesn't cname- have a provision to compensate the military in times of unexpected deployments? ,"----, I purchased a ticket and am being told I can use the ticket later but will have to pay $150",1,1,0,0,0,0,0
3,2,8991,2,"I wanted to buy economy plus seats on my return flight to reservation ------ and wasn't given that opportunity. [Now, it will not let me book economy plus.]",I wanted to buy economy plus seats on my return flight to reservation ------ and wasn't given that opportunity. ,"Now, it will not let me book economy plus.",0,1,0,0,0,0,0
3,2,9061,2,My mileage plan [# is ###########. Don't remember ever getting a pin.] I want to enter some travel I took the other day and didn't enter my MP number.,My mileage plan  I want to enter some travel I took the other day and didn't enter my MP number.,# is ###########. Don't remember ever getting a pin.,0,1,0,0,0,0,0
3,2,9319,2,"[i am flying on feb 8 from tul to iah on cname- and from iah to amd (international) on qatar airways, ]do I have to pay for checked in baggage?",do I have to pay for checked in baggage?,"i am flying on feb 8 from tul to iah on cname- and from iah to amd (international) on qatar airways, ",0,1,0,0,0,0,0
3,2,9323,2,Is there a phone number for cname- [that I can get a sure answer]?,Is there a phone number for cname- ?,that I can get a sure answer,0,0,0,0,0,1,0
3,2,9327,2,When I book a stay at a participating hotel it says I earn 250 miles a stay. [Is that the same as 250 miles a night? As in if I book a room for 2 nights do I earn 500 miles?],When I book a stay at a participating hotel it says I earn 250 miles a stay. ,Is that the same as 250 miles a night? As in if I book a room for 2 nights do I earn 500 miles?,0,0,0,0,0,1,0
3,2,8903,2,------ and ------ ARE HUSBAND AND WIFE TO HONOLULU. bOTH ARE HANDICAPPED AND NEED SEATS TOGETHER. pREFER ONE WINDOW [FOR LEFT SHOULDER PROTECTION DUE TO RECENT SURGURY.. PLEase help arrange],------ and ------ ARE HUSBAND AND WIFE TO HONOLULU. bOTH ARE HANDICAPPED AND NEED SEATS TOGETHER. pREFER ONE WINDOW ,FOR LEFT SHOULDER PROTECTION DUE TO RECENT SURGURY.. PLEase help arrange,0,1,0,0,0,1,0
3,2,8506,2,"[If I reword my question, ]will you ask me to reword my question?",will you ask me to reword my question?,"If I reword my question, ",0,0,0,0,0,1,0
3,2,8514,2,"I have earned 25,406 qualifying miles in 2012 but my status shows member instead of silver[ why?]","I have earned 25,406 qualifying miles in 2012 but my status shows member instead of silver", why?,0,0,0,0,0,1,0
3,2,8560,2,[I am trying to check in my baggage. I have one bag I am checking and an infant car seat.] It won't allow me to pay the $25 for by luggage [why is that?], It won't allow me to pay the $25 for by luggage ,I am trying to check in my baggage. I have one bag I am checking and an infant car seat.why is that?,0,1,0,0,0,1,0
3,2,8513,2,"[hi, i wasn't aware of the four hour reporting policy,] is there a way to submit damage luggage claim?", is there a way to submit damage luggage claim?,"hi, i wasn't aware of the four hour reporting policy,",1,1,0,0,0,0,0
3,2,8510,2,"When we try to check in online we are told we cannot[, can you tell us why?]",When we try to check in online we are told we cannot,", can you tell us why?",0,0,0,0,0,1,0
3,2,8529,2,[my parents coming from singapore going to to LA and the denver.] what is your baggage policy or fee?, what is your baggage policy or fee?,my parents coming from singapore going to to LA and the denver.,0,1,0,0,0,0,0
3,2,8559,2,"I am trying to upgrade seat to row 10 window seat[, I cannot input the info to do so.Confirm No. ------]",I am trying to upgrade seat to row 10 window seat,", I cannot input the info to do so.Confirm No. ------",0,1,0,0,0,0,0
4,1,5693,2,"I am having problems signing in to cname--.[ When I enter my username and password, a screen saying code 506 pops up.]",I am having problems signing in to cname--.," When I enter my username and password, a screen saying code 506 pops up.",0,0,0,0,0,1,0
4,1,5347,2,[Already a customer but I am thinking about changing. I am paying $189. A month and that is just to much! ]Don't you have good pricing for loyal cutomers?,Don't you have good pricing for loyal cutomers?,Already a customer but I am thinking about changing. I am paying $189. A month and that is just to much! ,0,0,0,1,0,0,0
4,1,5364,2,"we have no phone,it says NO LINE Please HELP! [Husssssssssband sick & disabled..------------]","we have no phone,it says NO LINE Please HELP! ",Husssssssssband sick & disabled..------------,0,1,0,0,0,0,0
4,1,6183,2,I am paying for 60mb services and I am not getting 60mb. [I have been lucky to get 20mb],I am paying for 60mb services and I am not getting 60mb. ,I have been lucky to get 20mb,0,0,0,1,0,0,0
4,1,6210,2,I have not received a bill in several months. [Not sure what the problem is.],I have not received a bill in several months. ,Not sure what the problem is.,0,0,0,0,0,1,0
4,1,5638,2,"How do I get a new receiver. [When service was installed, one receiver wouldn't record or rewind. Now it won't change channels. Rebooting doesn't help.]",How do I get a new receiver. ,"When service was installed, one receiver wouldn't record or rewind. Now it won't change channels. Rebooting doesn't help.",0,1,0,0,0,0,0
4,1,6186,2,I can no longer log into my account. [I do not have a cellphone],I can no longer log into my account. ,I do not have a cellphone,0,1,0,0,0,0,0
4,1,6184,2,I can't sign into my email account.[ I changed my password and it still wot let me in.],I can't sign into my email account., I changed my password and it still wot let me in.,0,1,0,0,0,0,0
4,1,6182,2,I want to take off the parental control on HBO Go [how do i do that],I want to take off the parental control on HBO Go ,how do i do that,0,0,0,0,0,1,0
4,1,6166,2,cable box will not come on [connectioins are good but] had a curcit breaker go off and when we got it fixed box will not come on,cable box will not come on  had a curcit breaker go off and when we got it fixed box will not come on,connectioins are good but,0,1,0,0,0,0,0
4,1,6154,2,"what on earth is going on with the internet service on Brookhaven Lane, Buford.[ Up and down for the past 2 hours]","what on earth is going on with the internet service on Brookhaven Lane, Buford.", Up and down for the past 2 hours,0,1,0,0,0,0,0
4,1,5731,2,Our phone is not working. [############. You can call my cell phone ############],Our phone is not working. ,############. You can call my cell phone ############,0,0,0,0,0,1,0
4,1,6096,2,[Channel lineup prints everything.] I want to know just what is in my package., I want to know just what is in my package.,Channel lineup prints everything.,0,0,0,0,0,1,0
4,1,5708,2,[There is a problem with my internet service!! ]I can't get into my email!!,I can't get into my email!!,There is a problem with my internet service!! ,0,1,0,0,0,0,1
4,1,6104,2,i cannot get into facebook [I used the 6 number password that you gave me but it still does not work],i cannot get into facebook ,I used the 6 number password that you gave me but it still does not work,0,0,1,0,0,0,0
4,1,6127,2,I am trying to upgrade my TV service to provide more channels but can't figure out how to do that [online - seems only complete packages are available. ]Should I just call you guys on the phone?,I am trying to upgrade my TV service to provide more channels but can't figure out how to do that Should I just call you guys on the phone?,online - seems only complete packages are available. ,0,0,0,0,0,1,0
4,1,5702,2,please give me the phone number[-the virtual assistance is of no help],please give me the phone number,-the virtual assistance is of no help,0,0,0,1,0,0,0
4,1,6123,2,"[Not happy with price increase,] want to change my service. [What are my options?]", want to change my service. ,"Not happy with price increase,What are my options?",0,0,0,0,0,1,1
4,1,6130,2,I need to update my card number for autopay.[ how do I do that?],I need to update my card number for autopay., how do I do that?,0,0,0,0,0,1,0
4,1,6114,2,please get back my ssign in info.[ I am 85yrs old and cannot remember new things.jYou have locked me out of my mail so I am paying for something You locked me out of.],please get back my ssign in info., I am 85yrs old and cannot remember new things.jYou have locked me out of my mail so I am paying for something You locked me out of.,0,1,0,0,0,0,0
4,1,6094,2,why did you change the e-mail? [it is now a lot worse than it ever was before ...],why did you change the e-mail? ,it is now a lot worse than it ever was before ...,0,0,0,1,0,0,0
4,1,6106,2,we cannot get on demand or netflix on one of our tvs. [the others are working fine. i have tried to reset the box already],we cannot get on demand or netflix on one of our tvs. ,the others are working fine. i have tried to reset the box already,0,1,0,0,0,0,0
4,1,6118,2,How can I change my password [I think people is using it],How can I change my password ,I think people is using it,0,0,1,0,0,0,0
4,1,6139,2,[hello ]I want to create a user name my wife set up the account and she have her own user name,I want to create a user name my wife set up the account and she have her own user name,hello ,1,0,0,0,0,0,0
4,1,6131,2,[are you having a problem with your payment system this morning. ]I am trying to make a payment and it won't take a payment,I am trying to make a payment and it won't take a payment,are you having a problem with your payment system this morning. ,0,0,0,0,0,1,0
4,1,6129,2,"[Good Morning. ]Would you please tell me what is going on with our account? This is set up for auto pay and now I see that the Oct payment was not taken. [Thanks,]",Would you please tell me what is going on with our account? This is set up for auto pay and now I see that the Oct payment was not taken. ,"Good Morning. Thanks,",1,0,0,0,1,0,0
4,1,6108,2,how do i get to my email? [i don't want tot change anything on my account.],how do i get to my email? ,i don't want tot change anything on my account.,0,0,0,0,0,1,0
4,1,6102,2,"[I still haven't heard re my ? on ]how to get past the unending"" picture and type your response"" exercise pursuant to changing my I.D. and password number.","how to get past the unending"" picture and type your response"" exercise pursuant to changing my I.D. and password number.",I still haven't heard re my ? on ,0,1,0,0,0,0,0
4,1,6092,2,I need to update the credit card I use for autopay. [Can I do this online?],I need to update the credit card I use for autopay. ,Can I do this online?,0,0,0,0,0,1,0
4,1,6031,2,"I can't sign into my e-mail account. [Before I can completely sign in, the form tatae my time has xpiredand I CONTINUALLY have too try again.. WHY???]",I can't sign into my e-mail account. ,"Before I can completely sign in, the form tatae my time has xpiredand I CONTINUALLY have too try again.. WHY???",0,0,0,0,0,1,1
4,1,6071,2,I just got laid off and I may need some assistance for payments. [How can you help?],I just got laid off and I may need some assistance for payments. ,How can you help?,0,0,0,0,0,1,0
4,1,6035,2,"Site won't let me log in to email [for last three days, still out now]",Site won't let me log in to email ,"for last three days, still out now",0,0,0,0,0,1,0
4,1,6051,2,DVR will not record shows. [It shows the red record light at the right times but does not show up in the list],DVR will not record shows. ,It shows the red record light at the right times but does not show up in the list,0,0,0,0,0,1,0
4,1,6089,2,[I am trying to program my remote control. It looks like it may not match the remotes pictures. ]Can you look up what kind of remote we have?,Can you look up what kind of remote we have?,I am trying to program my remote control. It looks like it may not match the remotes pictures. ,0,1,0,0,0,0,0
4,1,5705,2,[none of the many web sites you seem to allow for logins seems to work - i always have problems with this every month - ]where do i login that works ?,where do i login that works ?,none of the many web sites you seem to allow for logins seems to work - i always have problems with this every month - ,0,1,0,1,0,0,0
4,1,6056,2,I can't get security suite to download [even though it says it is. if I go to add and remove programs it isn't there and nothing seems to have changed on my compiter.],I can't get security suite to download ,even though it says it is. if I go to add and remove programs it isn't there and nothing seems to have changed on my compiter.,0,1,0,0,0,0,0
4,1,6037,2,I set up readable voicemail but I am not receiving any emails when I get messages. [I have it turned on and listed 2 email addresses. What am I doing wrong?],I set up readable voicemail but I am not receiving any emails when I get messages. ,I have it turned on and listed 2 email addresses. What am I doing wrong?,0,0,0,0,0,1,0
4,1,6067,2,"i want to watch onDemand shows on line away from my home, [how can i do that]","i want to watch onDemand shows on line away from my home, ",how can i do that,0,0,0,0,0,1,0
4,1,6062,2,My tv is showing no signal. [This has been happening too often!],My tv is showing no signal. ,This has been happening too often!,0,0,0,1,0,0,0
4,1,6050,2,I am getting a certificate error on my desktop. [How do I fix this?],I am getting a certificate error on my desktop. ,How do I fix this?,0,0,0,0,0,1,0
4,1,5997,2,[I am so frustrated with the upgrades cname-- ghas made to their internet and e-mail service.] Tell me again why I am paying $190.00 a month for this? [As soon as I find something better I am out of he], Tell me again why I am paying $190.00 a month for this? ,I am so frustrated with the upgrades cname-- ghas made to their internet and e-mail service.As soon as I find something better I am out of he,0,0,0,0,0,0,1
4,1,5706,2,Why do I get this msg when I try to log in? [<status> <status_code>500</st]atus_code> <message>Forwarding error</message> </status>,Why do I get this msg when I try to log in? atus_code> <message>Forwarding error</message> </status>,<status> <status_code>500</st,0,1,0,0,0,0,0
4,1,5673,2,[i have been with cname-- for a while ]can i get a better pricing,can i get a better pricing,i have been with cname-- for a while ,0,1,0,0,0,0,0
4,1,5718,2,I'm not able to get my e-mail. [Currently I have a 504 Gateway Time-out message.],I'm not able to get my e-mail. ,Currently I have a 504 Gateway Time-out message.,0,1,0,0,0,0,0
4,1,5758,2,[You have not helped me. ]Please transfer me to a Live Chat Rep.,Please transfer me to a Live Chat Rep.,You have not helped me. ,0,0,0,1,0,0,0
4,1,5773,2,"[please ]fix your sign in issues[, ]every time i try to pay my bill i end up having to create a new password [and it is really irritating]",fix your sign in issuesevery time i try to pay my bill i end up having to create a new password ,"please , and it is really irritating",0,0,0,0,0,1,1
4,1,5639,2,where is the original TV-cname--.net schedule. [The replacement is balky and limited.],where is the original TV-cname--.net schedule. ,The replacement is balky and limited.,0,1,0,0,0,0,0
4,1,5766,2,"cannot login to email. [---------------------. did not accept passoword and when I changed it, it wont accep that ether. please call me at ############]",cannot login to email. ,"---------------------. did not accept passoword and when I changed it, it wont accep that ether. please call me at ############",0,1,0,0,0,1,0
4,1,5874,2,I need help viewing my account but I don't have my account number.[ I think our bill got lost in the mail this month.],I need help viewing my account but I don't have my account number., I think our bill got lost in the mail this month.,0,1,0,0,0,0,0
4,1,5674,2,my email is not showing up so I can read it. [I have to scroll the bar on the right to see one line at a time.],my email is not showing up so I can read it. ,I have to scroll the bar on the right to see one line at a time.,0,1,0,0,0,0,0
4,1,5759,2,"I'm looking for a better package, lower prices [more in line with what AT & T is offering in my area]","I'm looking for a better package, lower prices ",more in line with what AT & T is offering in my area,0,1,0,0,0,0,0
4,1,5666,2,"[Imm new to cname-- nd ]i need my account number to create my online user name and password,","i need my account number to create my online user name and password,",Imm new to cname-- nd ,0,1,0,0,0,0,0
4,1,5663,2,[We got the pname--- steaming special and ]was told that we could stream the channels we are paying for on any streaming device. Could you tell me how to do this on my laptop,was told that we could stream the channels we are paying for on any streaming device. Could you tell me how to do this on my laptop,We got the pname--- steaming special and ,0,1,0,0,0,0,0
4,1,5878,2,"I am not getting a clear signal on CBS High Def digitat,[ what can be done about it?]","I am not getting a clear signal on CBS High Def digitat,", what can be done about it?,0,0,0,0,0,1,0
4,1,6024,2,Are there two email accounts? [One of the user names keeps rejecting emails sent to it.],Are there two email accounts? ,One of the user names keeps rejecting emails sent to it.,0,0,0,0,0,1,0
4,1,5981,2,[I have three email accounts. I can only get into one of them.] How do I get to my other email accounts?, How do I get to my other email accounts?,I have three email accounts. I can only get into one of them.,0,1,0,0,0,0,0
4,1,5977,2,My phone is disconnected. [I cannot call anyone and no one can call me.],My phone is disconnected. ,I cannot call anyone and no one can call me.,0,1,0,0,0,0,0
4,1,6026,2,I still want a paper bill. [Can I still have one if I give you my email address?],I still want a paper bill. ,Can I still have one if I give you my email address?,0,0,0,0,0,1,0
4,1,6032,2,"I need to know my account number.[ I just got cname-- , so I can't seem to locate that info]",I need to know my account number.," I just got cname-- , so I can't seem to locate that info",0,1,0,0,0,0,0
4,1,6085,2,i currently have cname-- gold.. i would like to decrease my expenses[.. what can i get],i currently have cname-- gold.. i would like to decrease my expenses,.. what can i get,0,0,0,0,0,1,0
4,1,6040,2,I have 2 separate accounts with cname-- [bc i have a residence in AL and one in LA. ]How can I put them both on the same log in.,I have 2 separate accounts with cname-- How can I put them both on the same log in.,bc i have a residence in AL and one in LA. ,0,1,0,0,0,0,0
4,1,6041,2,"[I have had a cname-- email account for at least 10 years. Accessed it yesterday. NOW, ]my user name, password & zip are invalid. What gives?","my user name, password & zip are invalid. What gives?","I have had a cname-- email account for at least 10 years. Accessed it yesterday. NOW, ",0,1,0,0,0,0,0
4,1,6060,2,"I keep getting these Abuse Reports from cname--, but I have not done any Illeagal activity. [Plus, when I try to figure out what was stolen it takes me to a web page that does not have a trusted certif]","I keep getting these Abuse Reports from cname--, but I have not done any Illeagal activity. ","Plus, when I try to figure out what was stolen it takes me to a web page that does not have a trusted certif",0,1,0,0,0,0,0
4,1,5697,2,"I am trying to access my account but I am receiving an error message [as if the website is down when I click on ""my account""]",I am trying to access my account but I am receiving an error message ,"as if the website is down when I click on ""my account""",0,1,0,0,0,0,0
4,1,5621,2,"I'm at the Super 8 in West Branch, Mi. Our sister hotel, Quality Inn in West Branch, Mi doesn't have any phone service - no calls coming in or going out. [Can you help?]","I'm at the Super 8 in West Branch, Mi. Our sister hotel, Quality Inn in West Branch, Mi doesn't have any phone service - no calls coming in or going out. ",Can you help?,0,0,0,0,0,1,0
4,1,5562,2,Any deals on cname-- services--need to reduce monthly fees[. What can you provide and thanks],Any deals on cname-- services--need to reduce monthly fees,. What can you provide and thanks,0,0,0,0,1,1,0
4,1,5613,2,[why are you asking me to up date my user name] all i want todo is pay my bill, all i want todo is pay my bill,why are you asking me to up date my user name,0,0,0,0,0,1,0
4,1,6204,2,[Currently my att connection to my tvs is wirelessly.] Can cname-- connect to my tv wirelessly?, Can cname-- connect to my tv wirelessly?,Currently my att connection to my tvs is wirelessly.,0,1,0,0,0,0,0
4,1,5888,2,I [have moved and ]am trying to get my e-mail working in the new place. [I am not having much luck because ]I can't remember some of my account information,I am trying to get my e-mail working in the new place. I can't remember some of my account information,have moved and I am not having much luck because ,0,1,0,0,0,0,0
4,1,5992,2,"I've been having problems with my email [for the past 5 hours, ]can not recieve new email",I've been having problems with my email can not recieve new email,"for the past 5 hours, ",0,1,0,0,0,0,0
4,1,6000,2,[i can't understand my bill and i need help with my phone.] Live person please, Live person please,i can't understand my bill and i need help with my phone.,0,1,0,0,0,0,0
4,1,6001,2,"[I have the land line phone service,] how do i block some phone numbers I don't want to call my landline?", how do i block some phone numbers I don't want to call my landline?,"I have the land line phone service,",0,1,0,0,0,0,0
4,1,5995,2,[I have a cable modem but no router. ]I want to install a wireless router. What are the steps?,I want to install a wireless router. What are the steps?,I have a cable modem but no router. ,0,1,0,0,0,0,0
4,1,5994,2,My email suddenly stopped[ and ]I get a message that the server password has changed and it asks for my password.[ Then it doesn't work and starts all over.],My email suddenly stoppedI get a message that the server password has changed and it asks for my password., and  Then it doesn't work and starts all over.,0,1,0,0,0,0,0
4,1,5990,2,"[it says i cant use the one i have, but] it wont accept any of the new user names i have tried, then it timed out"," it wont accept any of the new user names i have tried, then it timed out","it says i cant use the one i have, but",0,1,0,0,0,0,0
4,1,5985,2,"Is the e-mail down in the Grand Haven, Michigan area? [Haven't been able to access all day !!!]","Is the e-mail down in the Grand Haven, Michigan area? ",Haven't been able to access all day !!!,0,0,0,1,0,0,0
4,1,5965,2,[We have been on our plan for quite a while. ]I am sure there is a better package that can save us money,I am sure there is a better package that can save us money,We have been on our plan for quite a while. ,0,1,0,0,0,0,0
4,1,5929,2,I need to change my credit card for auto pay. [Where do I go?],I need to change my credit card for auto pay. ,Where do I go?,0,0,0,0,0,1,0
4,1,5905,2,my name is spelled incorrect on my statement [please change to ---- -------- act number ################],my name is spelled incorrect on my statement ,please change to ---- -------- act number ################,0,0,0,0,0,1,0
4,1,5895,2,My cable service is terrible! [It's been going out and in half of the day],My cable service is terrible! ,It's been going out and in half of the day,0,1,0,0,0,0,0
4,1,5908,2,Can i upgrade out internet to some faster plan. [Our internet right now doesn't function when there are multiple devices on it.],Can i upgrade out internet to some faster plan. ,Our internet right now doesn't function when there are multiple devices on it.,0,1,0,0,0,0,0
4,1,5939,2,Is there a better package available then what I have? [Price recently increased.],Is there a better package available then what I have? ,Price recently increased.,0,0,1,0,0,0,0
4,1,5926,2,I over paid my bill (bill was $238 and I paid $241. The system still shows a balance due [of $33.54 by 10/30. How can that be?],I over paid my bill (bill was $238 and I paid $241. The system still shows a balance due ,of $33.54 by 10/30. How can that be?,0,1,0,0,0,1,0
4,1,5943,2,i need to talk to someone [about adding my wife to my account],i need to talk to someone ,about adding my wife to my account,0,1,0,0,0,0,0
4,1,5907,2,"when we turn on the tv we get a black sreen that says no signal,[ just on one of our tvs]","when we turn on the tv we get a black sreen that says no signal,", just on one of our tvs,0,1,0,0,0,0,0
4,1,5898,2,where do i find an email i was composing and thought I sent it?[ it is not appearing in the sent or draft folder],where do i find an email i was composing and thought I sent it?, it is not appearing in the sent or draft folder,0,1,0,0,0,0,0
4,1,5918,2,"i'm enrolled in auto pay but my bill didn't get paid last month,[ WHY?]","i'm enrolled in auto pay but my bill didn't get paid last month,", WHY?,0,0,0,0,0,1,1
4,1,5923,2,Why can't I log into my e-mail? [I have checked and rechecked to be sure the correct password is entered.],Why can't I log into my e-mail? ,I have checked and rechecked to be sure the correct password is entered.,0,1,0,0,0,0,0
4,1,5912,2,My DVR has been malfunctioning for 6 months and your reps keep telling me it's a problem with the system but it never gets fixed. [I've paid for this DVR for 6 months now for what?],My DVR has been malfunctioning for 6 months and your reps keep telling me it's a problem with the system but it never gets fixed. ,I've paid for this DVR for 6 months now for what?,0,0,0,1,0,0,0
4,1,5948,2,Since the new cname- pname--- email I cannot open my emails on any device except my I-Pad. [I assume this is a setting issue can you help me with this?],Since the new cname- pname--- email I cannot open my emails on any device except my I-Pad. ,I assume this is a setting issue can you help me with this?,0,0,0,0,0,1,0
4,1,5951,2,[hi ]I wnt to pay something on my bill & make payment arrangement on the rest.,I wnt to pay something on my bill & make payment arrangement on the rest.,hi ,1,0,0,0,0,0,0
4,1,5567,2,I need to set up a payment for a later date. [How can I do that?],I need to set up a payment for a later date. ,How can I do that?,0,0,0,0,0,1,0
4,1,5536,2,I want to disable voicemail and call waiting. [How do I do that?],I want to disable voicemail and call waiting. ,How do I do that?,0,0,0,0,0,1,0
4,1,5538,2,"the name on my bill is still coming as ------------,[ i went in to our fond du lac office and ]changed it to ---------- last october, why hasnt it been corrected?","the name on my bill is still coming as ------------,changed it to ---------- last october, why hasnt it been corrected?", i went in to our fond du lac office and ,0,1,0,0,0,0,0
4,1,5913,2,I would like to register to watch on espn chanels [but] ido not remember the usenam and pass word.,I would like to register to watch on espn chanels  ido not remember the usenam and pass word.,but,0,0,0,0,0,1,0
4,1,5743,2,"i want to create a new email address account for myself with cname--,[ i am a new customer and i cannot seem to figure out how to do this. when i created a new account username and password i used my]","i want to create a new email address account for myself with cname--,", i am a new customer and i cannot seem to figure out how to do this. when i created a new account username and password i used my,0,1,0,0,0,0,0
4,1,5956,2,"we can't get sound when we watch regular cable tv, [but we do get it when watching Netflix, so it doesn't appear to be our tv set]","we can't get sound when we watch regular cable tv, ","but we do get it when watching Netflix, so it doesn't appear to be our tv set",0,1,0,0,0,0,0
4,1,5946,2,"[Hello, ]when I return the modem, is it ok to return to any location?","when I return the modem, is it ok to return to any location?","Hello, ",1,0,0,0,0,0,0
4,1,6203,2,wondering why I get charged sales tax twice on my bill? [Thanks],wondering why I get charged sales tax twice on my bill? ,Thanks,0,0,0,0,1,0,0
4,1,6224,2,"[Hello my name is ------------------.] I stopped my account, but you have not not send my check yet."," I stopped my account, but you have not not send my check yet.",Hello my name is ------------------.,1,0,0,0,0,1,0
4,1,6159,2,"[Hello. I have a bundle that includes telephone service however, the] technician did not leave me with information stating my telephone number. Can you uplease let me what my phone number is?", technician did not leave me with information stating my telephone number. Can you uplease let me what my phone number is?,"Hello. I have a bundle that includes telephone service however, the",1,1,0,0,0,0,0
4,1,6133,2,"is your online payment system down? [i have tried 3 times and it fails. says try again later, which I did.]",is your online payment system down? ,"i have tried 3 times and it fails. says try again later, which I did.",0,0,1,0,0,0,0
4,1,5928,2,Why [after 15 yrs.] can you not get my local channels problems resolved??????,Why  can you not get my local channels problems resolved??????,after 15 yrs.,0,1,0,0,0,0,0
4,1,6235,2,[Hi! ]We were told we could receive a check for early cancellation with our current provider for switching to cname--. Where do I do this?,We were told we could receive a check for early cancellation with our current provider for switching to cname--. Where do I do this?,Hi! ,1,0,0,0,0,0,0
4,1,6152,2,[I am not in Clarksville and do not want it to show my location as Clarksville. ]I am in ---------- and need that as my home area.,I am in ---------- and need that as my home area.,I am not in Clarksville and do not want it to show my location as Clarksville. ,0,1,0,0,0,0,0
4,1,5989,2,[good afternoon ]How do i change my tv service?[ I am paying alot and want to reduce what I am getting],How do i change my tv service?,good afternoon  I am paying alot and want to reduce what I am getting,1,1,0,0,0,0,0
4,1,5825,2,[my monthly bill keeps escalating. A service that a year ago was $40 a month is now $70. ]Is there a way to get an annual contract at a lower monthly fee?,Is there a way to get an annual contract at a lower monthly fee?,my monthly bill keeps escalating. A service that a year ago was $40 a month is now $70. ,0,1,0,0,0,0,0
4,1,5850,2,[Up until about a week or two ago ]my internet and phone [has been awesome. But now it ]can't keep a signal. [I have never had a time lag where it would have to keep stopping to reload. Now it does it cons],my internet and phone can't keep a signal. ,Up until about a week or two ago has been awesome. But now it I have never had a time lag where it would have to keep stopping to reload. Now it does it cons,0,1,0,0,0,0,0
4,1,5996,2,Why can't I get to my email? [This is a horrible site.],Why can't I get to my email? ,This is a horrible site.,0,0,0,1,0,0,0
4,1,5914,2,[You have the worst online system I have ever encountered. All I want to do is ]update my credit card information [but there is not a place to do that!],update my credit card information ,You have the worst online system I have ever encountered. All I want to do is but there is not a place to do that!,0,1,0,1,0,0,0
4,1,5899,2,I would like to set up online direct payment [but] cannot log in.,I would like to set up online direct payment  cannot log in.,but,0,0,0,0,0,1,0
4,1,5891,2,My cable won't respond to the remote.[ I pushed pause and it put up the info of the program and is fliting and won't go off. I can't cage the chnel or get th guide up ihr.],My cable won't respond to the remote., I pushed pause and it put up the info of the program and is fliting and won't go off. I can't cage the chnel or get th guide up ihr.,0,1,0,0,0,0,0
4,1,5889,2,I am so disappointed in my internet speed since switching from AT&T. [I think it is even slower!],I am so disappointed in my internet speed since switching from AT&T. ,I think it is even slower!,0,0,0,1,0,0,0
4,1,5866,2,"[I had to reset my computer and set it up again now] my video playback is skipping , jerky how do i fix this free icant pay"," my video playback is skipping , jerky how do i fix this free icant pay",I had to reset my computer and set it up again now,0,1,0,0,0,0,0
4,1,5837,2,I am trying to watch online [but ]my username and password are not working,I am trying to watch online my username and password are not working,but ,0,0,0,0,0,1,0
4,1,5884,2,not able to get into my E-Mail. [Know my Info but not able to get in],not able to get into my E-Mail. ,Know my Info but not able to get in,0,0,0,0,0,1,0
4,1,5864,2,[my credit card is expiring;] how do I update my auto pay with my new credit card number?, how do I update my auto pay with my new credit card number?,my credit card is expiring;,0,1,0,0,0,0,0
4,1,5847,2,why is my bill so high? [was told when I signed up it would be around 96.00],why is my bill so high? ,was told when I signed up it would be around 96.00,0,1,0,0,0,0,0
4,1,5823,2,I have not been able to get into my email account for 2 days. [everything else work],I have not been able to get into my email account for 2 days. ,everything else work,0,1,0,0,0,0,0
4,1,5861,2,I moved and transferred my service. [Now] I can't access my account on line. Do I need to open a new online account?,I moved and transferred my service.  I can't access my account on line. Do I need to open a new online account?,Now,0,0,0,0,0,0,0
4,1,5871,2,"[I was able to access billing with no problem, but] when I try to access email I cannot. [It opens but closes instantlt.]", when I try to access email I cannot. ,"I was able to access billing with no problem, butIt opens but closes instantlt.",0,0,0,0,0,1,0
4,1,5841,2,"why do I keep getting a message reading ""session logged out due to inactivity"" [while I'm trying to put in my password?]","why do I keep getting a message reading ""session logged out due to inactivity"" ",while I'm trying to put in my password?,0,1,0,0,0,1,0
4,1,5842,2,EMAIL INTERFACE DOESNT COME UP [BUT FOR A SECOND. ]IT THEN REVERTS TO SIGN IN PAGE AGAIN AND AGAIN.[ I AM ON GOOGLE CHROME],EMAIL INTERFACE DOESNT COME UP IT THEN REVERTS TO SIGN IN PAGE AGAIN AND AGAIN.,BUT FOR A SECOND.  I AM ON GOOGLE CHROME,0,1,0,0,0,0,0
4,1,5887,2,I have been unable to get into my email for 3 days. [I need this fixed Asap.],I have been unable to get into my email for 3 days. ,I need this fixed Asap.,0,0,0,0,0,1,0
4,1,5863,2,i[f we put in an email to make an account will it automatically send bills there? ]we would like to continue getting paper bills and paying on the phone.,iwe would like to continue getting paper bills and paying on the phone.,f we put in an email to make an account will it automatically send bills there? ,0,0,0,0,0,1,0
4,1,5855,2,I need to get my mail.[ I have signed in and still can't get my mail],I need to get my mail., I have signed in and still can't get my mail,0,0,0,1,0,0,0
4,1,5859,2,I'd like to take the DVR off of my service [- how do I do that],I'd like to take the DVR off of my service ,- how do I do that,0,0,0,0,0,1,0
4,1,5828,2,why is my billso high? [the movie should be only $6.50 with tax...],why is my billso high? ,the movie should be only $6.50 with tax...,0,0,0,1,0,0,0
4,1,5558,2,Caller I'd not displaying on tv screen[ I have checked settings..snooze off caller I'd turned on... I have recycled receiver..still not working],Caller I'd not displaying on tv screen, I have checked settings..snooze off caller I'd turned on... I have recycled receiver..still not working,0,1,0,0,0,0,0
4,1,5524,2,[i am not a current customer] can tell me about internet package with roku 3, can tell me about internet package with roku 3,i am not a current customer,0,1,0,0,0,0,0
4,1,5551,2,I want to sort mail in my in box by sender. [Can this be done?],I want to sort mail in my in box by sender. ,Can this be done?,0,0,0,0,0,1,0
4,1,5575,2,This is my first time trying to pay on line [what do I have to do],This is my first time trying to pay on line ,what do I have to do,0,0,0,0,0,1,0
4,1,5548,2,[I need to know if you would mind doing ]a speed test for me?,a speed test for me?,I need to know if you would mind doing ,0,0,0,0,0,1,0
4,1,5559,2,"Can't make a payment [- all information is correct, but] I receive an error message to try again later",Can't make a payment  I receive an error message to try again later,"- all information is correct, but",0,1,0,0,0,0,0
4,1,5557,2,When I am on my email page and attempt to sign out it does not let me. [How do I do it?],When I am on my email page and attempt to sign out it does not let me. ,How do I do it?,0,0,0,0,0,0,0
4,1,5539,2,I need up update my credit card on auto pay.[ How do I do this?],I need up update my credit card on auto pay., How do I do this?,0,0,0,0,0,1,0
4,1,5537,2,"[I'm debating or not to switch carriers , ]my bill is to much and I've had better offers for switching",my bill is to much and I've had better offers for switching,"I'm debating or not to switch carriers , ",0,1,0,0,0,0,0
4,1,5531,2,my modem is not connecting to the internet. [The green send light continues to blink and then the modem resets. We had some power fluctuations earlier today.],my modem is not connecting to the internet. ,The green send light continues to blink and then the modem resets. We had some power fluctuations earlier today.,0,1,0,0,0,0,0
4,1,5528,2,i can watch live tv on the computer. why can't i watch it on my phone?[ I get error M203],i can watch live tv on the computer. why can't i watch it on my phone?, I get error M203,0,1,0,0,0,0,0
4,1,5406,2,[My internet has been really slow the last couple of days. ]I'd like to know if something is affecting my service and if there's anything I can do about it.,I'd like to know if something is affecting my service and if there's anything I can do about it.,My internet has been really slow the last couple of days. ,0,0,1,0,0,0,0
4,1,5401,2,[hello ]I just made a payment to you for 134.11 online with my checking,I just made a payment to you for 134.11 online with my checking,hello ,1,0,0,0,0,0,0
4,1,5416,2,"My internet speed is running slower over the last month, Can you check the service? [The speed test only shows 27MBPS instead of over 60.]","My internet speed is running slower over the last month, Can you check the service? ",The speed test only shows 27MBPS instead of over 60.,0,0,1,0,0,0,0
4,1,5382,2,I have my accoun set up to auto pay on or around the 17th of every month and I need it to change to between the 2nd and 5th. [How can we make this happen?],I have my accoun set up to auto pay on or around the 17th of every month and I need it to change to between the 2nd and 5th. ,How can we make this happen?,0,0,0,0,0,1,0
4,1,5438,2,"[I try to click On On Demand and it shows] ""an error has occurred. Please call customer support code 417. What needs to be done?"," ""an error has occurred. Please call customer support code 417. What needs to be done?",I try to click On On Demand and it shows,0,1,0,0,0,0,0
4,1,5411,2,"when entering my credit card information [before i had entered the expiration year ]a message came back that my card has expired, did my payment get scheduled","when entering my credit card information a message came back that my card has expired, did my payment get scheduled",before i had entered the expiration year ,0,1,0,0,0,0,0
4,1,5432,2,Can't get in pname--- app to watch tv [and I just ordered it],Can't get in pname--- app to watch tv ,and I just ordered it,0,0,0,0,0,1,0
4,1,5409,2,I need to reduce some of the services I get from cname-- [like] discontinue my fax service,I need to reduce some of the services I get from cname--  discontinue my fax service,like,0,0,0,0,0,1,0
4,1,5431,2,[I don't want to chage my log in information. ]I want to continue recieving my statement by IS mail,I want to continue recieving my statement by IS mail,I don't want to chage my log in information. ,0,0,0,0,0,1,0
4,1,5410,2,[I'd like to call someone about my account. ]What is your phone number?,What is your phone number?,I'd like to call someone about my account. ,0,0,0,0,0,1,0
4,1,5399,2,I have got an upgrade tv box and now tv cut every 4 to 5 hours. [I have checked all tv setting],I have got an upgrade tv box and now tv cut every 4 to 5 hours. ,I have checked all tv setting,0,1,0,0,0,0,0
4,1,5383,2,I've reported for several years that i can't receive any of the music choice channels. [What can i do to finally get this problem resolved?],I've reported for several years that i can't receive any of the music choice channels. ,What can i do to finally get this problem resolved?,0,0,0,0,0,1,0
4,1,5920,2,we are shutting down [our cottage] for the season what type of equipment do i have to return to you,we are shutting down  for the season what type of equipment do i have to return to you,our cottage,0,1,0,0,0,0,0
4,1,5690,2,How do I get my home page back? [I use google for my search engine. All I can get is the b lack pname--- page],How do I get my home page back? ,I use google for my search engine. All I can get is the b lack pname--- page,0,1,0,0,0,0,0
4,1,5922,2,[I was trying to see if there any possible way] I don't get paid until Friday can I pay my bill then, I don't get paid until Friday can I pay my bill then,I was trying to see if there any possible way,0,0,0,0,0,1,0
4,1,5324,2,[I have phone and internet service with cname--...]will I be charged extra for cname--.net?,will I be charged extra for cname--.net?,I have phone and internet service with cname--...,0,1,0,0,0,0,0
4,1,5937,2,I am only interested in internet right now and wireless router [so i can have wifi ]at my house. How much,I am only interested in internet right now and wireless router at my house. How much,so i can have wifi ,0,0,0,0,0,1,0
4,1,5782,2,[We do not want television or phone but cannot afford the $60 internet.] How can we reduce our bill, How can we reduce our bill,We do not want television or phone but cannot afford the $60 internet.,0,0,1,0,0,0,0
4,1,5761,2,My account will not stay logged in. [When I select a tab a warning pops up stating my session will be logged out due to inactivity then immediatley logs out],My account will not stay logged in. ,When I select a tab a warning pops up stating my session will be logged out due to inactivity then immediatley logs out,0,0,0,0,0,1,0
4,1,5746,2,"[This service is located at a vacation home at the ------------------, ]how do I update my account to SEASONAL BILLING?",how do I update my account to SEASONAL BILLING?,"This service is located at a vacation home at the ------------------, ",0,1,0,0,0,0,0
4,1,5940,2,"I am not getting any channels, what do I need to do to reset it?[ I tried the refresh online and still nothing.]","I am not getting any channels, what do I need to do to reset it?", I tried the refresh online and still nothing.,0,1,0,0,0,0,0
4,1,5955,2,"you guys keep changing password, [i write them down, s0 im not guessing.]","you guys keep changing password, ","i write them down, s0 im not guessing.",0,1,0,0,0,0,0
4,1,6003,2,"[We have an Explorer 3100 box in one of our rooms, but the ]all the HD channels are blacked out [(the TV it is connected to is HD also) - ]is there some setting I need to change to get HD channels to view",all the HD channels are blacked out is there some setting I need to change to get HD channels to view,"We have an Explorer 3100 box in one of our rooms, but the (the TV it is connected to is HD also) - ",0,1,0,0,0,0,0
4,1,5320,2,"[Since the location of service is a summer place,] I would like to go to seasonal billing from today on and restart regular service in May 2016.", I would like to go to seasonal billing from today on and restart regular service in May 2016.,"Since the location of service is a summer place,",0,1,0,0,0,0,0
4,1,5330,2,Where can I get a digital converterr to connect to and use an older TV? [an older TV],Where can I get a digital converterr to connect to and use an older TV? ,an older TV,0,0,0,0,0,1,0
4,1,5283,2,"I did not receive instructions for my cname-- services [i.e. telephone. tv, internet. I understand I should have received an instruction manual]",I did not receive instructions for my cname-- services ,"i.e. telephone. tv, internet. I understand I should have received an instruction manual",0,1,0,0,0,0,0
4,1,5300,2,"[Hi, I'm looking at your business phone products.] Do I need to buy VOIP phone system?", Do I need to buy VOIP phone system?,"Hi, I'm looking at your business phone products.",1,1,0,0,0,0,0
4,1,5344,2,"[I have a Roku, and cname-- televison, ]but I can't watch history channel on Roku. Are you going to make that available?",but I can't watch history channel on Roku. Are you going to make that available?,"I have a Roku, and cname-- televison, ",0,1,0,0,0,0,0
4,1,5398,2,I called last week my mac address was not working to access my account this is very painful.[ My name is --------------------------------------------------.],I called last week my mac address was not working to access my account this is very painful., My name is --------------------------------------------------.,1,0,0,0,0,0,0
4,1,5426,2,"[Hello, My cname-- internet cost just went up after 1 year. ]Are there any deals for fixed income seniors",Are there any deals for fixed income seniors,"Hello, My cname-- internet cost just went up after 1 year. ",1,1,0,0,0,0,0
4,1,5442,2,[I dont use cname- I dont owen it ]I want to know more about on line,I want to know more about on line,I dont use cname- I dont owen it ,0,1,0,0,0,0,0
4,1,5281,2,"why can't cname-- have a normal email system,[ cname-s really is bad for email! When you click on an email you can't read it normally! Your system not worth the cost.]","why can't cname-- have a normal email system,", cname-s really is bad for email! When you click on an email you can't read it normally! Your system not worth the cost.,0,1,0,1,0,0,1
4,1,5309,2,How can I make further arrangements to finish paying my bill.[ I just paid $25 but need a little more time to finish paying the balance.],How can I make further arrangements to finish paying my bill., I just paid $25 but need a little more time to finish paying the balance.,0,1,0,0,0,0,0
4,1,5343,2,my first bill was 70 dollars it said for installation [or whatever],my first bill was 70 dollars it said for installation ,or whatever,0,0,0,0,0,1,0
4,1,5359,2,[My service was disconnected and] I have made a payment of the past due amount.. Will my service be restored?, I have made a payment of the past due amount.. Will my service be restored?,My service was disconnected and,0,1,0,0,0,0,0
4,1,5422,2,Trying to set up a pass word but it wont accept any of my choices. [What do they want. Im using numbers and letters],Trying to set up a pass word but it wont accept any of my choices. ,What do they want. Im using numbers and letters,0,1,0,0,0,1,0
4,1,5450,2,"I'm trying to figure out why my bill went up almost $10, [I don't know if maybe our promotional deal is up.]","I'm trying to figure out why my bill went up almost $10, ",I don't know if maybe our promotional deal is up.,0,1,0,0,0,0,0
4,1,5526,2,"My phone service is not working. [I believe I have everything hooked up correctly and have rebooted my router and modem, and still have no line.]",My phone service is not working. ,"I believe I have everything hooked up correctly and have rebooted my router and modem, and still have no line.",0,1,0,0,0,0,0
4,1,5564,2,I cant get my email [email says 0 that can not be correct],I cant get my email ,email says 0 that can not be correct,0,1,0,0,0,1,0
4,1,5605,2,I'm trying to sign the terms and conditions agreement for my new subscription and it just states there is an error.[ I need this completed within 20 hours or I do not qualify for special pricing],I'm trying to sign the terms and conditions agreement for my new subscription and it just states there is an error., I need this completed within 20 hours or I do not qualify for special pricing,0,1,0,0,0,0,0
4,1,5624,2,"[My name is ------------, I received a post card for specials to come back to cname-- internet an d]wanted to find out how much it would cost to come back to you.",wanted to find out how much it would cost to come back to you.,"My name is ------------, I received a post card for specials to come back to cname-- internet an d",0,1,0,0,0,0,0
4,1,5647,2,"My cable box is not working, it has ""E1:97"" displayed, [I have tried resetting. Any suggestions?]","My cable box is not working, it has ""E1:97"" displayed, ",I have tried resetting. Any suggestions?,0,1,0,0,0,1,0
4,1,5672,2,Why is my internet slow/not functioning well. [$158.00 a month and ]I can't watch Netflix or Hulu.,Why is my internet slow/not functioning well. I can't watch Netflix or Hulu.,$158.00 a month and ,0,1,0,0,0,0,0
4,1,5676,2,I cant log in to my Emails.[When I click onto the mailbox Icon it wont open.Can you help me?],I cant log in to my Emails.,When I click onto the mailbox Icon it wont open.Can you help me?,0,1,0,0,0,1,0
4,1,5707,2,Hi I am just trying to pay a bill online [would you be able to help me?],Hi I am just trying to pay a bill online ,would you be able to help me?,0,0,0,0,0,1,0
4,1,5770,2,I cannot send an email to a business contact. [This is not spam?],I cannot send an email to a business contact. ,This is not spam?,0,0,0,0,0,1,0
4,1,5776,2,I am having trouble getting signed into my account. [It says that there is an issue.],I am having trouble getting signed into my account. ,It says that there is an issue.,0,1,0,0,0,0,0
4,1,5857,2,[old dvr does not have much capacity in the living room. we have a newer dvr in the basement has more capacity. ]how do we trade in for a newer dvr?,how do we trade in for a newer dvr?,old dvr does not have much capacity in the living room. we have a newer dvr in the basement has more capacity. ,0,1,0,0,0,0,0
4,1,5932,2,[My email has been hacked and I cannot stop all of the spam going to my contacts. ]Can my contact list be transfered to a new email address when I cancle the current one?,Can my contact list be transfered to a new email address when I cancle the current one?,My email has been hacked and I cannot stop all of the spam going to my contacts. ,0,1,0,0,0,0,0
4,1,5941,2,My visa acct no. has changed. I can't find any way to change the number. [How do I?],My visa acct no. has changed. I can't find any way to change the number. ,How do I?,0,0,0,0,0,1,0
4,1,5986,2,"There is no sound or picture on my TV. [Theremote will change channels, but no picture or sound.] Is it my HD box or TV?",There is no sound or picture on my TV.  Is it my HD box or TV?,"Theremote will change channels, but no picture or sound.",0,1,0,0,0,0,0
4,1,5991,2,Why am I having so much trouble viewing my bill?[ I would like to pay it especially since it is due today and I keep getting error messages. This has never happened before.],Why am I having so much trouble viewing my bill?, I would like to pay it especially since it is due today and I keep getting error messages. This has never happened before.,0,1,0,0,0,0,0
4,1,6019,2,"one of my tv cable boxes will not turn on, [I have checked the plug in.]","one of my tv cable boxes will not turn on, ",I have checked the plug in.,0,1,0,0,0,0,0
4,1,6025,2,I need to cancel my phone service. [What is the best way to do this?],I need to cancel my phone service. ,What is the best way to do this?,0,0,0,0,0,1,0
4,1,6049,2,I can't create a usename that works. [can someone take care of this problem?],I can't create a usename that works. ,can someone take care of this problem?,0,0,0,0,0,1,0
4,1,6175,2,I would like to change the billing [(source of funds) ]on an account[ - how do I do that?],I would like to change the billing on an account,(source of funds)  - how do I do that?,0,1,0,0,0,1,0
4,1,6219,2,"[I am unable to access my email unless I update my username, which I do not want to do at this time. ]How can I access my email without updating my username?",How can I access my email without updating my username?,"I am unable to access my email unless I update my username, which I do not want to do at this time. ",0,1,0,0,0,0,0
4,1,5860,2,is there a DVR box that can record more hours? [My box can only record about 20 hours. My friends that have satellite TV can record over 1000 hours.],is there a DVR box that can record more hours? ,My box can only record about 20 hours. My friends that have satellite TV can record over 1000 hours.,0,0,1,0,0,0,0
4,1,6120,2,[I was told to contact yall in November] were yall can keep me on the same payment for the new up coming year, were yall can keep me on the same payment for the new up coming year,I was told to contact yall in November,0,1,0,0,0,0,0
4,1,5252,2,I changed my user name why can't i move on [then i am very irritated it said everything was completed an i received a email],I changed my user name why can't i move on ,then i am very irritated it said everything was completed an i received a email,0,1,0,0,0,0,1
4,1,5311,2,"says total Balance due by 22 OCT $83.376 thats on top of page, next down says $256.66 due 22 OCT why[ what]","says total Balance due by 22 OCT $83.376 thats on top of page, next down says $256.66 due 22 OCT why", what,0,0,0,0,0,1,0
4,1,5375,2,I need to get copies of bills or evidence of payment back to March 2013[--how do I do that?],I need to get copies of bills or evidence of payment back to March 2013,--how do I do that?,0,0,0,0,0,1,0
4,1,5387,2,I am having trouble accessing myway.com email acct. [I get a cgi script error message and also a message that my server is unable to access myway.com acct],I am having trouble accessing myway.com email acct. ,I get a cgi script error message and also a message that my server is unable to access myway.com acct,0,1,0,0,0,0,0
4,1,5490,2,I am scheduled for AutoPay on the 1st of each month. [I just checked and ]it is not showing in my bank account. When can I expect it to show up?,I am scheduled for AutoPay on the 1st of each month. it is not showing in my bank account. When can I expect it to show up?,I just checked and ,0,1,0,0,0,0,0
4,1,5493,2,"[I currently have TV/internet/land line. ]I want to return my cable boxes to cname--, cancel my current cable TV arrangement. Where do I take my boxes to?","I want to return my cable boxes to cname--, cancel my current cable TV arrangement. Where do I take my boxes to?",I currently have TV/internet/land line. ,0,1,0,0,0,0,0
4,1,5574,2,can i get my service back on?[ bill was past due but its paid now],can i get my service back on?, bill was past due but its paid now,0,1,0,0,0,0,0
4,1,5649,2,My Internet bill has gone up from [$39.99 to $59.99.] How can I bring it down to the original plan?,My Internet bill has gone up from  How can I bring it down to the original plan?,$39.99 to $59.99.,0,1,0,0,0,0,0
4,1,5734,2,"The link light on my cisco 3208 turns off after the tel1 light comes on. All other lights are lit. I have no internet access. [When I connect the modem directly to the computer, I get an error that]",The link light on my cisco 3208 turns off after the tel1 light comes on. All other lights are lit. I have no internet access. ,"When I connect the modem directly to the computer, I get an error that",0,1,0,0,0,0,0
4,1,5947,2,can i cancel my phone and tv online. [i still want internet],can i cancel my phone and tv online. ,i still want internet,0,0,0,0,0,0,0
4,1,5882,2,how do i make mysel administrator [beings im the only one on the account and by the way this is the worsy web site i havce ever seenf],how do i make mysel administrator ,beings im the only one on the account and by the way this is the worsy web site i havce ever seenf,0,0,0,1,0,0,0
4,1,6138,2,is your payment form not working right now? [I've tried several times],is your payment form not working right now? ,I've tried several times,0,0,0,0,0,1,0
4,1,6234,2,There is some kind of interference when my TV is on and a large vehicle drives by or I use my microwave. The picture freezes and often disappears until said object has passed.[ Could it be a groundin],There is some kind of interference when my TV is on and a large vehicle drives by or I use my microwave. The picture freezes and often disappears until said object has passed., Could it be a groundin,0,0,0,0,0,1,0
4,1,5340,2,Existing internet plan is expiring ina month. My question is WILL you continue same offer to me or not. [------],Existing internet plan is expiring ina month. My question is WILL you continue same offer to me or not. ,------,0,0,0,0,0,1,0
4,1,5378,2,what is the minimum I can pay? [I called to inquire why my first bill for the addition of the tv service was so high and was informed it's essentially 2 months of billing.],what is the minimum I can pay? ,I called to inquire why my first bill for the addition of the tv service was so high and was informed it's essentially 2 months of billing.,0,1,0,0,0,0,0
4,1,5427,2,Can i get a channel guide booklet for much quicker channel search?[ i really need one ---------------------------------------],Can i get a channel guide booklet for much quicker channel search?, i really need one ---------------------------------------,0,0,0,0,0,1,0
4,1,5632,2,how do I change the credit card number for autopay? [I've been around the loop twice trying to find that.],how do I change the credit card number for autopay? ,I've been around the loop twice trying to find that.,0,1,0,0,0,0,0
4,1,5696,2,I am trying to sign in to my account online [and repeatedly get this message: This XML file does not appear to have any style information associated with it. The document tree is shown below.] <status>,I am trying to sign in to my account online  <status>,and repeatedly get this message: This XML file does not appear to have any style information associated with it. The document tree is shown below.,0,1,0,0,0,0,0
4,1,5894,2,"My HD TV is still telling me on screen that I do not have enough internet speed to stream.[ Last night it said that I have no internet speed at all. ]Do I need to call for internet support[, or call my]",My HD TV is still telling me on screen that I do not have enough internet speed to stream.Do I need to call for internet support," Last night it said that I have no internet speed at all. , or call my",0,1,0,0,0,0,0
4,1,6142,2,[You have no ide how unhappy I m with this pname--- E-mal it is a waste of time trying to get my mail. ]Whatis ment by cname-- not respond due to long running script,Whatis ment by cname-- not respond due to long running script,You have no ide how unhappy I m with this pname--- E-mal it is a waste of time trying to get my mail. ,0,1,0,0,0,0,1
4,1,6148,2,"[I start a new at home job and ]I need to shut off my caller ID, voice mail and call waiting while I am working how do I do this and turn it back on when I am done with work?","I need to shut off my caller ID, voice mail and call waiting while I am working how do I do this and turn it back on when I am done with work?",I start a new at home job and ,0,1,0,0,0,0,0
4,1,5590,2,"[I have set up my user name and password . ]I was trying to pay on line. [But when I go to MY Account like the video said, But ]there is no billing or pay on line?",I was trying to pay on line. there is no billing or pay on line?,"I have set up my user name and password . But when I go to MY Account like the video said, But ",0,1,0,0,0,0,0
4,1,6213,2,I keep getting a payment failed message when trying to pay bill. Is it because I'm using my credit card to pay bill in my father's name?[ Nowhere was I given an option to type cardholder's name.],I keep getting a payment failed message when trying to pay bill. Is it because I'm using my credit card to pay bill in my father's name?, Nowhere was I given an option to type cardholder's name.,0,1,0,0,0,0,0
4,1,6090,2,"I have cname-- cable and would like to know how to watch TV online that is not live[, say a missed episode of General Hospital on Abc]",I have cname-- cable and would like to know how to watch TV online that is not live,", say a missed episode of General Hospital on Abc",0,1,0,0,0,0,0
4,1,6160,2,"[If I am moving, to a new location in ------- on November 25 ]when should I request to have cable set up and transferred to my new address?",when should I request to have cable set up and transferred to my new address?,"If I am moving, to a new location in ------- on November 25 ",0,1,0,0,0,0,0
4,1,6176,2,"The following codes do not work for my Proscan tv [#####, ######, #####, #####, #####,] [I tried the search process and pushed channel up 1000 times and it never turn off my tv]",The following codes do not work for my Proscan tv  ,"#####, ######, #####, #####, #####,I tried the search process and pushed channel up 1000 times and it never turn off my tv",0,0,0,1,0,1,0
4,1,6064,2,"[After checking, ]all of my phones have only busy signals. [I unplugged a unit with no result and also disconnected a phone from the telephone jack with no result. Please advise]",all of my phones have only busy signals. ,"After checking, I unplugged a unit with no result and also disconnected a phone from the telephone jack with no result. Please advise",0,1,0,0,0,1,0
4,1,5925,2,screen for e-mail is too large and I cannot read all of my individual messages. [I do not see a bar that would move the messages to the left or a way to make the message smaller so I can read the whol],screen for e-mail is too large and I cannot read all of my individual messages. ,I do not see a bar that would move the messages to the left or a way to make the message smaller so I can read the whol,0,1,0,0,0,0,0
4,1,6214,2,I'm trying to pay my bill. [Something is wrong with your system. ]Why won't it take my payment.[ There is nothing wrong with my account.],I'm trying to pay my bill. Why won't it take my payment.,Something is wrong with your system.  There is nothing wrong with my account.,0,1,0,0,0,0,0
4,1,6228,2,why wont it let me look at tv packages on line?[ I have just internet through you and direct tv and looking to switch over maybe],why wont it let me look at tv packages on line?, I have just internet through you and direct tv and looking to switch over maybe,0,1,0,0,0,0,0
4,1,5883,2,Im looking for internet service in my area. [Price for 12mo. The after that],Im looking for internet service in my area. ,Price for 12mo. The after that,0,1,0,0,0,0,0
4,1,5833,2,Is there an option to have the actual statement emailed [so I do not have to login to my account?],Is there an option to have the actual statement emailed ,so I do not have to login to my account?,0,0,0,0,0,1,0
4,1,6002,2,Why doesn't this sight recognize my username?[ I already confirmed it but it keeps asking me to confirm it!],Why doesn't this sight recognize my username?, I already confirmed it but it keeps asking me to confirm it!,0,0,0,1,0,0,0
4,1,5304,2,Why am I receiving a notice of being lost as a customer?[ AGENT!!],Why am I receiving a notice of being lost as a customer?, AGENT!!,0,0,0,0,0,0,1
4,1,5403,2,I need to set up accept selected callers[ on my elderly dad's phone. ]Right now I only have 8 numbers he needs to receive calls from; will that be a problem when it says it can take from 12 callers?,I need to set up accept selected callersRight now I only have 8 numbers he needs to receive calls from; will that be a problem when it says it can take from 12 callers?, on my elderly dad's phone. ,0,1,0,0,0,0,0
4,1,5778,2,"[Each time I log in and return, the log in screen comes up again. ]Is there something wrong with e-mail access at this time?",Is there something wrong with e-mail access at this time?,"Each time I log in and return, the log in screen comes up again. ",0,0,1,0,0,0,0
4,1,6008,2,"[the] gmail isn't working [at the library in st louis], is there another way to get to my gmail account today"," gmail isn't working , is there another way to get to my gmail account today",theat the library in st louis,0,1,0,0,0,0,0
4,1,5643,2,"I'd like to remove a service from my account, [can you assist me?]","I'd like to remove a service from my account, ",can you assist me?,0,0,0,0,0,1,0
4,1,5765,2,"can't sign into e-mails. [Sign in, looks like it will come up, tells me I have 3 e-mails & when I click it, looks like they will come up & then goes back to sign up page]",can't sign into e-mails. ,"Sign in, looks like it will come up, tells me I have 3 e-mails & when I click it, looks like they will come up & then goes back to sign up page",0,1,0,0,0,0,0
4,1,5609,2,[Hi. ]I was told that I would receive a credit on my first bill and it doesn't appear to be on it.[ Is there any way to check on this?],I was told that I would receive a credit on my first bill and it doesn't appear to be on it.,Hi.  Is there any way to check on this?,1,0,0,0,0,1,0
4,1,5482,2,"i need to update my card for auto pay,[but it says auto pay pending. how can i update the card?]","i need to update my card for auto pay,",but it says auto pay pending. how can i update the card?,0,1,0,0,0,1,0
4,1,5437,2,[I have this dilema.] I came back to cname-- from dish and you guys told me you would buy my contract from dish . I did the paperwork and still haven't seen a check., I came back to cname-- from dish and you guys told me you would buy my contract from dish . I did the paperwork and still haven't seen a check.,I have this dilema.,0,0,0,0,0,1,0
4,1,5784,2,I need to change the automatic pay date to after the 16th of each month. [My rent is due the first and this is going to cause an overdraft],I need to change the automatic pay date to after the 16th of each month. ,My rent is due the first and this is going to cause an overdraft,0,1,0,0,0,0,0
4,1,5391,2,I would like to add some channels to my roku [how can I get this accomplished],I would like to add some channels to my roku ,how can I get this accomplished,0,0,0,0,0,1,0
4,1,5603,2,Can you help me lower my bill? [Directv is sending me offers...I dont want to switch but I need to save money.],Can you help me lower my bill? ,Directv is sending me offers...I dont want to switch but I need to save money.,0,0,1,0,0,0,0
4,1,5486,2,"[hi, ]my first name is spelled wrong on my account. [how do I change this]",my first name is spelled wrong on my account. ,"hi, how do I change this",1,0,0,0,0,1,0
4,1,5805,2,I cannot sign into my email. [I changed my password and have done everything I know to do. help!],I cannot sign into my email. ,I changed my password and have done everything I know to do. help!,0,0,0,0,0,1,0
4,1,5578,2,how do I place this account on a seasonal hold? [It's our cottage],how do I place this account on a seasonal hold? ,It's our cottage,0,1,0,0,0,0,0
4,1,5393,2,"What happened to the previous Home Page?[ I miss my few daily ""trash news"" stories.]",What happened to the previous Home Page?," I miss my few daily ""trash news"" stories.",0,1,0,0,0,0,0
4,1,5349,2,[I purchased a new TV it is a Polaroid brand. I did get everything set up okay but ]the volume control will not work.[ Could the remote be bad],the volume control will not work.,I purchased a new TV it is a Polaroid brand. I did get everything set up okay but  Could the remote be bad,0,1,0,0,0,0,0
4,1,5714,2,"why is it so difficult to get into my email, [sometimes taking up to 15 -20 minutes sitting and searching. I am fed up]","why is it so difficult to get into my email, ",sometimes taking up to 15 -20 minutes sitting and searching. I am fed up,0,1,0,1,0,0,1
4,1,5257,2,"Every username I try to enter does not work.[ It says that the username is not available, and this is impossible. Please advise]",Every username I try to enter does not work.," It says that the username is not available, and this is impossible. Please advise",0,1,0,0,0,0,0
4,1,5739,2,Some channels work downstairs and some doesn't work upstairs[.. How to fix this?],Some channels work downstairs and some doesn't work upstairs,.. How to fix this?,0,0,0,0,0,1,0
4,1,5745,2,I need to change my current pending payment to come out on 11/15/15[ how can I do that],I need to change my current pending payment to come out on 11/15/15, how can I do that,0,0,0,0,0,1,0
4,1,5395,2,"[Hi ]My name id ---- -I live in the --------------------- in -------------, My address is -------------------------------------------. -Your company has installed a temporary line through mine and my ne","My name id ---- -I live in the --------------------- in -------------, My address is -------------------------------------------. -Your company has installed a temporary line through mine and my ne",Hi ,1,0,0,0,0,0,0
4,1,5535,2,"[Hello, I am out of town and my wife is ]experiencing very slow internet. [I ran a speed test and we're showing 7 MBPS. We hvae pname--- internet. ]what can i do?",experiencing very slow internet. what can i do?,"Hello, I am out of town and my wife is I ran a speed test and we're showing 7 MBPS. We hvae pname--- internet. ",1,1,0,0,0,0,0
4,1,5477,2,"In Iphone and IPad, I cannot forward email to other accounts. [get error message]","In Iphone and IPad, I cannot forward email to other accounts. ",get error message,0,1,0,0,0,0,0
4,1,5840,2,we are still having email problems.[ we can receive email but get errors when we try to send.],we are still having email problems., we can receive email but get errors when we try to send.,0,1,0,0,0,0,0
4,1,5838,2,How do I get my Internet to work? [The world sign is orange.],How do I get my Internet to work? ,The world sign is orange.,0,1,0,0,0,0,0
4,1,5737,2,I can't access my e-mail. Keeps asking for me to sign-in and I do sign in! [HELP!],I can't access my e-mail. Keeps asking for me to sign-in and I do sign in! ,HELP!,0,0,0,0,0,0,1
4,1,5510,2,[I am having trouble again sending emals ]dp you know number I can call fo help,dp you know number I can call fo help,I am having trouble again sending emals ,0,0,1,0,0,0,0
4,1,5543,2,I`m trying to get into my account and because I forgot my username they have locked it. [This is crazy!!!],I`m trying to get into my account and because I forgot my username they have locked it. ,This is crazy!!!,0,0,0,1,0,0,0
4,1,5521,2,[Hello. Currently reside in a location that offers 20 channels without charge. ]While I have Internet I am unable to access the cable via my television. [Can you assist?],While I have Internet I am unable to access the cable via my television. ,Hello. Currently reside in a location that offers 20 channels without charge. Can you assist?,1,1,0,0,0,1,0
4,1,6021,2,[I'm trying to watch a movie from Amazon. I'm being promoted that I need more bandwidth. The movie keeps stopping.] How do I get more bandwidth?, How do I get more bandwidth?,I'm trying to watch a movie from Amazon. I'm being promoted that I need more bandwidth. The movie keeps stopping.,0,1,0,0,0,0,0
4,1,5835,2,My Sign In has been locked out for about 4 hours. [Please release it so that I can continue my struggle to get to my emails.],My Sign In has been locked out for about 4 hours. ,Please release it so that I can continue my struggle to get to my emails.,0,0,0,0,0,1,0
4,1,5532,2,Can I get a new DVR box? [Mine keeps freezing up completely or not responding to the remote at all.],Can I get a new DVR box? ,Mine keeps freezing up completely or not responding to the remote at all.,0,0,1,0,0,0,0
4,1,5533,2,"i seem to have to change my password often. [it will work for a few days, then tell me it's incorrect. this has happened several times over the last couple of months. ]what could the problem be?",i seem to have to change my password often. what could the problem be?,"it will work for a few days, then tell me it's incorrect. this has happened several times over the last couple of months. ",0,0,1,0,0,0,0
4,1,5834,2,My computer has been locked out for about 4 hours. [Please release the Sign In so that I can continue my day long struggle to gain access to my emails..],My computer has been locked out for about 4 hours. ,Please release the Sign In so that I can continue my day long struggle to gain access to my emails..,0,0,0,0,0,1,0
4,1,5829,2,[I am trying to make a final payment on my account and ]I am not able to log in,I am not able to log in,I am trying to make a final payment on my account and ,0,1,0,0,0,0,0
4,1,6146,2,We are building a new home and will need cname-- setup. [Who should I talk to?],We are building a new home and will need cname-- setup. ,Who should I talk to?,0,0,0,0,0,1,0
4,1,5658,2,"[Hi, ]we are tryingn to set up showtime anytime [but it will not let us because] the ""primary account holder"" has to set it up first. I have no idea what that means. [We are putting in our account user i]","we are tryingn to set up showtime anytime  the ""primary account holder"" has to set it up first. I have no idea what that means. ","Hi, but it will not let us becauseWe are putting in our account user i",1,0,0,0,0,1,0
4,1,5728,2,"Is there an Internet problem in the Alta Loma, Ca area. [I have no internet at all. Nothing works.]","Is there an Internet problem in the Alta Loma, Ca area. ",I have no internet at all. Nothing works.,0,1,0,1,0,0,0
4,1,5726,2,"I'm needing to update the account info on my auto pay[, but can't find where to do this]",I'm needing to update the account info on my auto pay,", but can't find where to do this",0,1,0,0,0,0,0
4,1,5646,2,"[I believe my ability to connect with the internet has been curtailed due to unlawsful downloading, ]how may I go about obtaining my use of the internet?",how may I go about obtaining my use of the internet?,"I believe my ability to connect with the internet has been curtailed due to unlawsful downloading, ",0,1,0,0,0,0,0
4,1,5801,2,"[Please help fix this problem. ]When I sign in email, I don't my listing of emails. I continually get the Sign in screen. [Thanks -----]","When I sign in email, I don't my listing of emails. I continually get the Sign in screen. ",Please help fix this problem. Thanks -----,0,0,0,0,1,1,0
4,1,5670,2,"I do not want an electronic bill[ and if this is the only way I can make an online payment, I will be looking for a differs provider.]",I do not want an electronic bill," and if this is the only way I can make an online payment, I will be looking for a differs provider.",0,0,0,1,0,0,0
4,1,5662,2,I am having trouble setting up email on my new phone. [It is a motorola droid turbo 2],I am having trouble setting up email on my new phone. ,It is a motorola droid turbo 2,0,0,0,0,0,1,0
4,1,6209,2,Can tech support fix my problem. [My username is -----------. My email address should be ------------------------ I have not received my email since August. This is November. I think someone has change],Can tech support fix my problem. ,My username is -----------. My email address should be ------------------------ I have not received my email since August. This is November. I think someone has change,0,1,0,0,0,0,0
4,1,5659,2,[New customer. ]My tv power is on and my converter box is on but I don't have a signal. [Was working earlier until I turned off. I believe it has to do with the system power and power button on my remote],My tv power is on and my converter box is on but I don't have a signal. ,New customer. Was working earlier until I turned off. I believe it has to do with the system power and power button on my remote,0,1,0,0,0,1,0
4,1,5736,2,My service seems to be fine but while watching a movie it seems to be dragging. [Very frustrating!],My service seems to be fine but while watching a movie it seems to be dragging. ,Very frustrating!,0,0,0,0,0,0,1
4,1,5903,2,Why am I lagging all the time when you said there is support for up to 10 devices on the same WiFi. [I always get disconnected. I think my modem isn't working as it should.],Why am I lagging all the time when you said there is support for up to 10 devices on the same WiFi. ,I always get disconnected. I think my modem isn't working as it should.,0,1,0,0,0,0,0
4,1,5771,2,[I signed up for internet installation for my home yesterday. But ]I'm curious about getting a bundle [possibly],I'm curious about getting a bundle ,I signed up for internet installation for my home yesterday. But possibly,0,1,0,0,0,0,0
4,1,5389,2,where do i go to pay my bill? [Your website is confusing],where do i go to pay my bill? ,Your website is confusing,0,0,0,0,0,0,1
4,1,6081,2,[We bundled with cname-- a few months ago all but email as far as keeping our old email address.] How do I know if we have wifi service, How do I know if we have wifi service,We bundled with cname-- a few months ago all but email as far as keeping our old email address.,0,1,0,0,0,0,0
4,1,5357,2,"[Hello my service was interrupted but I can't pay the bill until Friday, ]I was wondering if there was any way to watch the basic cable channels until we are able to pay the bill.",I was wondering if there was any way to watch the basic cable channels until we are able to pay the bill.,"Hello my service was interrupted but I can't pay the bill until Friday, ",1,1,0,0,0,0,0
4,1,6226,2,"[Hi, ]I understand my bill is past due. Do I at least have until tomorrow to pay it?[ Thanks!]",I understand my bill is past due. Do I at least have until tomorrow to pay it?,"Hi,  Thanks!",1,0,0,0,1,0,0
4,1,5944,2,"[Hi, thank you, I am having trouble logging in with my home phone number and service address zip code.] I need help logging in to my account. [Can you help me?]", I need help logging in to my account. ,"Hi, thank you, I am having trouble logging in with my home phone number and service address zip code.Can you help me?",1,0,0,0,1,1,0
4,1,5684,2,What is wrong with our cname--.net email today? [Try logging in and get message :This XML file does not appear to have any style information associated with it. The document tree is shown below.] <stat,What is wrong with our cname--.net email today?  <stat,Try logging in and get message :This XML file does not appear to have any style information associated with it. The document tree is shown below.,0,1,0,0,0,0,0
4,1,5332,2,Please cancel an appointment for ------ house. #### ------ ---- drive. home number ### ### ####. cell ### ### ####. [The problem resolved. I do not have 1 hour to call and wait to tell someone.],Please cancel an appointment for ------ house. #### ------ ---- drive. home number ### ### ####. cell ### ### ####. ,The problem resolved. I do not have 1 hour to call and wait to tell someone.,0,0,0,0,0,1,0
4,1,5481,2,how can I change my services on line. i need to lower my bill.[ It is terribly high compared to new customers which I find very unfair],how can I change my services on line. i need to lower my bill., It is terribly high compared to new customers which I find very unfair,0,0,0,1,0,0,0
4,1,5487,2,Can you tell me the status of my set up in my new home? [I have new construction and ordered cname-- Communication services several weeks ago. My Name and new address is: ---------------------------],Can you tell me the status of my set up in my new home? ,I have new construction and ordered cname-- Communication services several weeks ago. My Name and new address is: ---------------------------,0,1,0,0,0,1,0
4,1,5522,2,[I have cname-- TV - ]Which Channel is the Fox Business Network?,Which Channel is the Fox Business Network?,I have cname-- TV - ,0,1,0,0,0,0,0
4,1,5525,2,[Hi] I cannot access my account can you help me with that, I cannot access my account can you help me with that,Hi,1,0,0,0,0,0,0
4,1,5570,2,i am trying to apply my $20 coupon [and i dont seem to know how],i am trying to apply my $20 coupon ,and i dont seem to know how,0,0,0,0,0,1,0
4,1,5571,2,[We have added cable service to our account.] However when I log into my cname-- account I am not able to watch a TV show or movie on my account. [What are we missing?], However when I log into my cname-- account I am not able to watch a TV show or movie on my account. ,We have added cable service to our account.What are we missing?,0,1,0,0,0,1,0
4,1,5635,2,Why doesn't cname-- Autopay work. [I have had auto pay pending for years],Why doesn't cname-- Autopay work. ,I have had auto pay pending for years,0,1,0,0,0,0,0
4,1,5651,2,calls are not coming in or they drop off when I am on the phone with customers[..sounds like a technical issue that requires someone t come out],calls are not coming in or they drop off when I am on the phone with customers,..sounds like a technical issue that requires someone t come out,0,0,0,0,0,1,0
4,1,5727,2,"Our cable tv is on upstairs; however, the television downstairs does not have HDM1. I followed the steps to connect to the LAN but that did not work. [What is the problem?]","Our cable tv is on upstairs; however, the television downstairs does not have HDM1. I followed the steps to connect to the LAN but that did not work. ",What is the problem?,0,0,0,0,0,1,0
4,1,5742,2,"Is there currently an issue with email? [I can sign in to cname--, but, when I go to email I am signed out.]",Is there currently an issue with email? ,"I can sign in to cname--, but, when I go to email I am signed out.",0,0,1,0,0,0,0
4,1,5813,2,I need to change the head of household and admin on my account. [The original account is in my husbands name and he is now deceased. How can I change this?],I need to change the head of household and admin on my account. ,The original account is in my husbands name and he is now deceased. How can I change this?,0,1,0,0,0,1,0
4,1,5856,2,"[I receive more than one bill from cname--, the information I can find only appears to be for my internet service, ]where to I find the information for my phone bill,[ which is under a different account]","where to I find the information for my phone bill,","I receive more than one bill from cname--, the information I can find only appears to be for my internet service,  which is under a different account",0,1,0,0,0,1,0
4,1,5934,2,"I was told that my account charge would never change even after the first year, [I only wanted internet and cable but it was cheaper to get the bundle. I would still ONLY like cable and internet but se]","I was told that my account charge would never change even after the first year, ",I only wanted internet and cable but it was cheaper to get the bundle. I would still ONLY like cable and internet but se,0,1,0,0,0,0,0
4,1,6005,2,[I have gotten tired of using the cname-- guide because it doesn't tell me which channels are in my subscription. ]How do I limit the guide to the channels for which I have an authorized subscription at,How do I limit the guide to the channels for which I have an authorized subscription at,I have gotten tired of using the cname-- guide because it doesn't tell me which channels are in my subscription. ,0,0,0,1,0,0,0
4,1,6074,2,"Problem with connectivity remotely, [when I go to the sign in page and fill out the info, it takes me to the next phase, but when I click onthe e-mail box it keeps sending me back to the sign in page.]","Problem with connectivity remotely, ","when I go to the sign in page and fill out the info, it takes me to the next phase, but when I click onthe e-mail box it keeps sending me back to the sign in page.",0,0,1,0,0,0,0
4,1,6078,2,"[When I started with cname-- ten or more years ago I was give a free website. ]Since then the site has disappeared, I fixed again I finally stopped using it. Now I need it and have no way to get it.","Since then the site has disappeared, I fixed again I finally stopped using it. Now I need it and have no way to get it.",When I started with cname-- ten or more years ago I was give a free website. ,0,1,0,0,0,0,0
4,1,6105,2,what channel # is the fox business network?[ I would like to watch the republican debate tonite and can't figure out what station #...the sources I've tried keep pointing me to #238 which is a spanish],what channel # is the fox business network?, I would like to watch the republican debate tonite and can't figure out what station #...the sources I've tried keep pointing me to #238 which is a spanish,0,1,0,0,0,1,0
4,1,6111,2,[i just received notice that my debit c rd had expired and my auto pay did not deduct.] i just updated auto pay with new bank info. will my auto pay no go through or do i need to do something else, i just updated auto pay with new bank info. will my auto pay no go through or do i need to do something else,i just received notice that my debit c rd had expired and my auto pay did not deduct.,0,0,0,0,0,1,0
4,1,5367,2,"how can I setup auot pay for this acctount ""for the 16th[ , if possible]","how can I setup auot pay for this acctount ""for the 16th"," , if possible",0,0,0,0,0,1,0
4,1,5350,2,I do not have a mobile phone. system will not let me update username without one. [what doI do?],I do not have a mobile phone. system will not let me update username without one. ,what doI do?,0,0,0,0,0,1,0
4,1,5373,2,[hello ~ ]I don't remember out user name or password but the system won't let me reset.[ Please let me know what I need to do. Thanks],I don't remember out user name or password but the system won't let me reset.,hello ~  Please let me know what I need to do. Thanks,1,0,0,0,1,1,0
4,1,5321,2,[apparently I have changed my HOH -- was trying to add my wife -- I think we are both standard now -- ]how can I change one of use to HOH and one to ADMIN,how can I change one of use to HOH and one to ADMIN,apparently I have changed my HOH -- was trying to add my wife -- I think we are both standard now -- ,0,1,0,0,0,0,0
4,1,5326,2,"[Hello, ]I was wondering what channels are available with my current package",I was wondering what channels are available with my current package,"Hello, ",1,0,0,0,0,0,0
4,1,5361,2,[i would like to lower my bill. ]Is there any lower cost packages,Is there any lower cost packages,i would like to lower my bill. ,0,0,0,0,0,1,0
4,1,5334,2,You started billing a different credit card on Auto Pay. I want my original card billed. [How do I change it back],You started billing a different credit card on Auto Pay. I want my original card billed. ,How do I change it back,0,0,0,0,0,1,0
4,1,5303,2,I keep getting bills but set up auto bill pay. Can u verify [I'm ok]?,I keep getting bills but set up auto bill pay. Can u verify ?,I'm ok,0,0,0,0,0,1,0
4,1,5302,2,"My digital receiver doesn't seem to be working.[ I get a black screen and every time I hit settings or guide buttons, it says to press power button to power on your cable receiver.]",My digital receiver doesn't seem to be working.," I get a black screen and every time I hit settings or guide buttons, it says to press power button to power on your cable receiver.",0,1,0,0,0,0,0
4,1,5251,2,I'm away from home and cannot verify my MAC address [due to no access to digital receiver],I'm away from home and cannot verify my MAC address ,due to no access to digital receiver,0,1,0,0,0,0,0
4,1,5288,2,I'm trying to set up a wi-fi router. [can't seem to get it done.],I'm trying to set up a wi-fi router. ,can't seem to get it done.,0,0,0,0,0,1,0
4,1,5276,2,"[good morning, ]since I updated my user name as it asked I can no longer access my bill to pay",since I updated my user name as it asked I can no longer access my bill to pay,"good morning, ",1,0,0,0,0,0,0
4,1,5261,2,"[Thanks, ]by wasting my time I may go to Hulu and other services and dumping you.",by wasting my time I may go to Hulu and other services and dumping you.,"Thanks, ",0,0,0,0,1,0,0
4,1,5275,2,"[The service I have is for a summer residence. ]I want to suspend service until next spring,[ how do I do this?]","I want to suspend service until next spring,",The service I have is for a summer residence.  how do I do this?,0,1,0,0,0,1,0
4,1,5287,2,I have moved and want to know what my final bill is. [I am unable to sign in],I have moved and want to know what my final bill is. ,I am unable to sign in,0,0,1,0,0,0,0
4,1,5280,2,[Hi ]My Cable wont turn on and their are 4 blue dashses where the time is,My Cable wont turn on and their are 4 blue dashses where the time is,Hi ,1,0,0,0,0,0,0
4,1,5266,2,"[Im head of household, but ]your shit software won't let me pay my bill, [so that must mean I don't have to pay it.]","your shit software won't let me pay my bill, ","Im head of household, but so that must mean I don't have to pay it.",0,1,0,0,0,1,0
4,1,5285,2,[after login in the website bumps me off within 3 seconds] how do i pay my bill, how do i pay my bill,after login in the website bumps me off within 3 seconds,0,1,0,0,0,0,0
4,1,5291,2,[I currently have internet only. @59.99 a month....]what options are available to me if I add tv service,what options are available to me if I add tv service,I currently have internet only. @59.99 a month....,0,1,0,0,0,0,0
4,1,5258,2,[I am currently only getting 4.9 mbs download speed.] Is there some sort of local issue effecting my service?, Is there some sort of local issue effecting my service?,I am currently only getting 4.9 mbs download speed.,0,1,0,1,0,0,0
4,1,5263,2,I need my wireless network name [and it's not written on the bottom of our router.],I need my wireless network name ,and it's not written on the bottom of our router.,0,1,0,0,0,0,0
4,1,5253,2,"i paid my bill on 10/21 but it does not appear that the money was taken out of my bank account. [my cname-- account is showing that I made the payment, but i think something is wrong.]",i paid my bill on 10/21 but it does not appear that the money was taken out of my bank account. ,"my cname-- account is showing that I made the payment, but i think something is wrong.",0,0,1,0,0,0,0
4,1,5274,2,Why does our cable always say we're not subscribed when I know we are.[ I'm really getting tired of this.],Why does our cable always say we're not subscribed when I know we are., I'm really getting tired of this.,0,0,0,1,0,0,0
4,1,5279,2,"My phone does not have dial tone. [Checked to boxes that connect tv, phone, internet.]",My phone does not have dial tone. ,"Checked to boxes that connect tv, phone, internet.",0,1,0,0,0,0,0
4,1,5268,2,"how can i cancel my TV service?[ im not happy with my package, cost or service, im still with in my 3odays]",how can i cancel my TV service?," im not happy with my package, cost or service, im still with in my 3odays",0,1,0,0,0,0,0
4,1,5769,2,[I received a message to use the refresh code. After several hours most of today's programming is showing up on the program guide but ]there are dozens of places with To Be Announced in the boxes. Help!,there are dozens of places with To Be Announced in the boxes. Help!,I received a message to use the refresh code. After several hours most of today's programming is showing up on the program guide but ,0,1,0,0,0,0,0
4,1,5636,2,I would like to lower my TV package. [We are just paying too much per month],I would like to lower my TV package. ,We are just paying too much per month,0,0,1,0,0,0,0
4,1,6178,2,[ok ]what do I press on the cname-- remote to program to my tv?,what do I press on the cname-- remote to program to my tv?,ok ,0,0,0,0,0,1,0
4,1,5597,2,When I go to your speed test page it says that it has been replaced with F lash movie what is that[ the page is blank],When I go to your speed test page it says that it has been replaced with F lash movie what is that, the page is blank,0,0,0,0,0,1,0
4,1,5812,2,why do i have so much trouble signing in[--I have everything written down and follow it--sometimes no trouble other times it does not accept],why do i have so much trouble signing in,--I have everything written down and follow it--sometimes no trouble other times it does not accept,0,1,0,0,0,0,0
4,1,5817,2,How can I update my information?[ I don't have a mobile phone and it won't let me enter my information.],How can I update my information?, I don't have a mobile phone and it won't let me enter my information.,0,1,0,0,0,0,0
4,1,5815,2,"the modem is not recognizing my PS3 and I need to open some ports[, how do I do that?]",the modem is not recognizing my PS3 and I need to open some ports,", how do I do that?",0,0,0,0,0,1,0
4,1,5791,2,trying to find out why my modem isnt working at [---------------------------],trying to find out why my modem isnt working at ,---------------------------,0,0,0,0,0,1,0
4,1,5809,2,[I know that my account is past due.] May I have until the 13th to make a payment?, May I have until the 13th to make a payment?,I know that my account is past due.,0,1,0,0,0,0,0
4,1,5804,2,"every time i sign in for the past few days, i get in, but when I click on my email [(which does show how many i am MISSING!!), ]I am taken back to the sign in page","every time i sign in for the past few days, i get in, but when I click on my email I am taken back to the sign in page","(which does show how many i am MISSING!!), ",0,1,0,1,0,0,0
4,1,5648,2,"[Help, ]I[ am a new account, and] am having trouble signing in",I am having trouble signing in,"Help,  am a new account, and",1,1,0,0,0,0,0
4,1,5630,2,We have had an outage for at least 10 of the last 30 days. [We have had 3 service calls. ]No adjsutment or offer has been made. I expect one [and would like to be contacted at ############.],We have had an outage for at least 10 of the last 30 days. No adjsutment or offer has been made. I expect one ,We have had 3 service calls. and would like to be contacted at ############.,0,0,0,0,0,1,0
4,1,5623,2,[No we are selling our place and ]need to cancel our cname-- services.,need to cancel our cname-- services.,No we are selling our place and ,0,1,0,0,0,0,0
4,1,5327,2,We have not phone service and have not had most of the day. [Just a fast busy signal when I pick up my phones. We have unplugged all phones and plugged back in and have even checked the main conector],We have not phone service and have not had most of the day. ,Just a fast busy signal when I pick up my phones. We have unplugged all phones and plugged back in and have even checked the main conector,0,1,0,0,0,0,0
4,1,5735,2,I would like to connect with LCBT to view my account![!!!!!!!!! myI>D>############],I would like to connect with LCBT to view my account!,!!!!!!!!! myI>D>############,0,1,0,0,0,0,1
4,1,5612,2,I am having trouble with a TV. The rest of the tv's work fine but this TV shows the name of the channel and the name of the show but no sound or pictures. [It also leaves an occassional message that sa],I am having trouble with a TV. The rest of the tv's work fine but this TV shows the name of the channel and the name of the show but no sound or pictures. ,It also leaves an occassional message that sa,0,1,0,0,0,0,0
4,1,6042,2,"[we will be going on vacation for about 1 1/2 months.] Do you have a system where we can put our internet service on a hold for that duration, [so we do not have to pay for the period when we are not at]"," Do you have a system where we can put our internet service on a hold for that duration, ",we will be going on vacation for about 1 1/2 months.so we do not have to pay for the period when we are not at,0,1,0,0,0,0,0
4,1,5751,2,Can anyone tell me why I can't go from wired to wireless laptop. [Got wireless reuter;nothing working],Can anyone tell me why I can't go from wired to wireless laptop. ,Got wireless reuter;nothing working,0,1,0,0,0,0,0
4,1,6054,2,Im trying to set up my acoount to pay my bill a[nd] my account # can not be found,Im trying to set up my acoount to pay my bill a my account # can not be found,nd,0,0,0,0,0,0,0
4,1,6057,2,i can not move my emails over to my folders. [It keeps saying error],i can not move my emails over to my folders. ,It keeps saying error,0,1,0,0,0,0,0
4,1,6061,2,[MY INTERNET SERVICE IS ERRATIC AT BEST.] I NEED A SERVICE CALL TO DETERMINE IF I NEED A NEW MODEM/ROUTER FOR BETTER UN-INTERUPTED SERVICE., I NEED A SERVICE CALL TO DETERMINE IF I NEED A NEW MODEM/ROUTER FOR BETTER UN-INTERUPTED SERVICE.,MY INTERNET SERVICE IS ERRATIC AT BEST.,0,1,0,1,0,0,0
4,1,5747,2,My sign in won't work and I can't spend the time trying to call someone. [Advice?],My sign in won't work and I can't spend the time trying to call someone. ,Advice?,0,0,0,0,0,1,0
4,1,5783,2,My internet is ridiculously slow. [This has only occurred recently. ]Has my service changed?,My internet is ridiculously slow. Has my service changed?,This has only occurred recently. ,0,0,0,0,0,1,0
4,1,6066,2,[Hi there.] Is there a way to block a number from calling me?, Is there a way to block a number from calling me?,Hi there.,1,0,0,0,0,0,0
4,1,6068,2,Can you reduce the monthly fee for internet ? [$51.99 is very high for us.],Can you reduce the monthly fee for internet ? ,$51.99 is very high for us.,0,0,1,0,0,0,0
4,1,5715,2,pname--- screwed up my laptop. I can no longer ge email. [email works fine on ipad],pname--- screwed up my laptop. I can no longer ge email. ,email works fine on ipad,0,1,0,0,0,0,0
4,1,5633,2,"I am having problems setting up groups. [I seem to set them up successfully, but when I go to email the group, many of the contacts are in more than once. So I may have a group fo 20 people, but when]",I am having problems setting up groups. ,"I seem to set them up successfully, but when I go to email the group, many of the contacts are in more than once. So I may have a group fo 20 people, but when",0,1,0,0,0,0,0
4,1,5723,2,What is the problem with signing in?[ I was in my email this morning],What is the problem with signing in?, I was in my email this morning,0,1,0,0,0,0,0
4,1,5717,2,"I sign into cname--.net to get into my emails. But I can't get my emails to come on. [I get a message that says ""this xml file does not appear to have any style information associated with it. The do]",I sign into cname--.net to get into my emails. But I can't get my emails to come on. ,"I get a message that says ""this xml file does not appear to have any style information associated with it. The do",0,0,0,0,0,1,0
4,1,5724,2,"trying to sign in to my e-mail account....after I enter the username and password, system keeps going back to the sign-in page[...Please help]","trying to sign in to my e-mail account....after I enter the username and password, system keeps going back to the sign-in page",...Please help,0,0,0,0,0,1,0
4,1,5319,2,why does this time out when I am trying to update my user name??? [TOO COMPLICATED!!],why does this time out when I am trying to update my user name??? ,TOO COMPLICATED!!,0,0,0,1,0,0,1
4,1,5440,2,"[I live in ---------------,] how much per month is the gold package?", how much per month is the gold package?,"I live in ---------------,",0,1,0,0,0,0,0
4,1,5445,2,"[cname-- updated our TV ""box"" today , but ]we no longer see telephone caller ID popping up on the TV screen. How can we get that back?",we no longer see telephone caller ID popping up on the TV screen. How can we get that back?,"cname-- updated our TV ""box"" today , but ",0,1,0,0,0,0,0
4,1,6069,2,"want to pay my bill online, do not have a username [as far as I know but it won't let me create a new one]","want to pay my bill online, do not have a username ",as far as I know but it won't let me create a new one,0,1,0,0,0,0,0
4,1,5802,2,Just wondering if you know if there are problems in this area. #####? [All channels tell me this channel will be available shortly],Just wondering if you know if there are problems in this area. #####? ,All channels tell me this channel will be available shortly,0,1,0,0,0,0,0
4,1,5797,2,service on my televison has gone off and one over 20 ties today.[ it isruining mymoives],service on my televison has gone off and one over 20 ties today., it isruining mymoives,0,1,0,0,0,0,0
4,1,5973,2,"[I amnot home, I am tryingtocall my house in --------- but] I can't get into my email. should it be gmail or use my cname-- email? [my gmail address is new]", I can't get into my email. should it be gmail or use my cname-- email? ,"I amnot home, I am tryingtocall my house in --------- butmy gmail address is new",0,1,0,0,0,0,0
4,1,5686,2,i'm trying to login in but am getting this message [This XML file does not appear to have any style information associated with it. The document tree is shown below. <st]atus><status_code>500</sta,i'm trying to login in but am getting this message atus><status_code>500</sta,This XML file does not appear to have any style information associated with it. The document tree is shown below. <st,0,1,0,0,0,0,0
4,1,5529,2,"I cannot get access to my account.[ I am being told the information is invalid. When I call to make payment, the information I am trying via internet is valid via phone. Frustrating!]",I cannot get access to my account.," I am being told the information is invalid. When I call to make payment, the information I am trying via internet is valid via phone. Frustrating!",0,1,0,0,0,0,1
4,1,6077,2,How can I change the head of house name? [I got married and would like for my husband to be on the account with me.],How can I change the head of house name? ,I got married and would like for my husband to be on the account with me.,0,1,0,0,0,0,0
4,1,5785,2,I need to talk to a representative [about a question I have.],I need to talk to a representative ,about a question I have.,0,0,0,0,0,1,0
4,1,5591,2,My name is spelt wrong on my account. [How can I correct it?],My name is spelt wrong on my account. ,How can I correct it?,0,0,0,0,0,1,0
4,1,5588,2,ttyingto lower my bill and would like to see if tghere is options online [to see if i should lower to a different package],ttyingto lower my bill and would like to see if tghere is options online ,to see if i should lower to a different package,0,1,0,0,0,0,0
4,1,5586,2,I have my new credit card to pay my account [How do I do tt],I have my new credit card to pay my account ,How do I do tt,0,0,0,0,0,1,0
4,1,5592,2,"I haven't given anyone my new phone number yet I'm getting 10 calls a day asking for me, [why is this happening?]","I haven't given anyone my new phone number yet I'm getting 10 calls a day asking for me, ",why is this happening?,0,0,0,0,0,1,0
4,1,5573,2,my home page is not available[...only has the pname--- ad.] HOW MAY i GET MY OTHER HOME PAGE RESTORED?,my home page is not available HOW MAY i GET MY OTHER HOME PAGE RESTORED?,...only has the pname--- ad.,0,1,0,0,0,0,0
4,1,5513,2,"[My new service was just installed today, and] one of my t.v.s is not getting channels.", one of my t.v.s is not getting channels.,"My new service was just installed today, and",0,1,0,0,0,0,0
4,1,5496,2,I have a new credit card [with a new expiration date and security code. ]How do I edit my autopay settings to reflect this?,I have a new credit card How do I edit my autopay settings to reflect this?,with a new expiration date and security code. ,0,1,0,0,0,0,0
4,1,5495,2,"[I have bundle Silver of Internet,Phone and TV. ]Can I increase my Internet speed to 60 MBPS?",Can I increase my Internet speed to 60 MBPS?,"I have bundle Silver of Internet,Phone and TV. ",0,1,0,0,0,0,0
4,1,5489,2,[I have 3 set top boxes at $7/box/month ]If I upgrade to 3 DVR boxes will I be charged $7/box/month and then anadditional $20/dvr/month,If I upgrade to 3 DVR boxes will I be charged $7/box/month and then anadditional $20/dvr/month,I have 3 set top boxes at $7/box/month ,0,1,0,0,0,0,0
4,1,5488,2,"[My bill is too high,] how can I get a lower rate", how can I get a lower rate,"My bill is too high,",0,0,0,0,0,1,0
4,1,5483,2,My password is not working on remote computers [only my computer at home],My password is not working on remote computers ,only my computer at home,0,0,0,0,0,1,0
4,1,5479,2,[hello ]I have a order for tomorrow afternoon at 1 was wondering if i can change the order,I have a order for tomorrow afternoon at 1 was wondering if i can change the order,hello ,1,0,0,0,0,0,0
4,1,5467,2,"[Hello, ]my bill that I received in my e-mail says that payment is due on the 9th, but my auto pay is scheduled for the 10th, should I make a one time payment to avoid late fees?","my bill that I received in my e-mail says that payment is due on the 9th, but my auto pay is scheduled for the 10th, should I make a one time payment to avoid late fees?","Hello, ",1,0,0,0,0,0,0
4,1,5478,2,[I am trying to find out] if I move to a different location in the state can I take my existing package with me?, if I move to a different location in the state can I take my existing package with me?,I am trying to find out,0,0,0,0,0,1,0
4,1,5458,2,I would like to talk with someone about [my business ]- adding/removing services.[ What's the best number?],I would like to talk with someone about - adding/removing services.,my business  What's the best number?,0,0,0,0,0,1,0
4,1,5472,2,[I am moving just outside the reach of your coverage.] What would it take for you to run a line to the house?, What would it take for you to run a line to the house?,I am moving just outside the reach of your coverage.,0,1,0,0,0,0,0
4,1,5469,2,why can't I sign in to my account? [I keep getting a 500 error],why can't I sign in to my account? ,I keep getting a 500 error,0,1,0,0,0,0,0
4,1,5451,2,"[there is 18,000 ]emails [in account ]vcan you mass delete all older then 1 week",emails vcan you mass delete all older then 1 week,"there is 18,000 in account ",0,1,0,0,0,0,0
4,1,5473,2,trying to enter my credit card info [which i have done every other month ]and it comes back with invalid expiration date [when i enter the month of 02 and before I even enter the year looks like a proble],trying to enter my credit card info and it comes back with invalid expiration date ,which i have done every other month when i enter the month of 02 and before I even enter the year looks like a proble,0,1,0,0,0,0,0
4,1,5634,2,[i AM BEYOND PISSED RIGHT NOW ]TRYING TO SIGN IN TO YOUR STUPID WEBSITE TO MAKE A PAYMNET,TRYING TO SIGN IN TO YOUR STUPID WEBSITE TO MAKE A PAYMNET,i AM BEYOND PISSED RIGHT NOW ,0,0,0,1,0,0,0
4,1,5475,2,"where can i find a tv channel listing? [on paper, nott he guide on tv]",where can i find a tv channel listing? ,"on paper, nott he guide on tv",0,1,0,0,0,0,0
4,1,6091,2,"[all of the above are correct,] I still cannot get into my account", I still cannot get into my account,"all of the above are correct,",0,1,0,0,0,0,0
4,1,6103,2,[don't know what was pushed but ]VCR recording is on screen and can not get it off,VCR recording is on screen and can not get it off,don't know what was pushed but ,0,0,0,0,0,1,0
4,1,6119,2,"is the website down? [trying to make payment and message is ""failed""]",is the website down? ,"trying to make payment and message is ""failed""",0,1,0,0,0,0,0
4,1,5839,2,You mean cname-- still has not fixed the national wide email problem yet?[? Maybe they should knock off the the raise in the charge for my internet bill. 2 days now I have not been able to read my emai],You mean cname-- still has not fixed the national wide email problem yet?,? Maybe they should knock off the the raise in the charge for my internet bill. 2 days now I have not been able to read my emai,0,0,0,1,0,0,0
4,1,5960,2,"[I am able to sign in on cname--'s website, but] when I use the log-in information on a network site to watch a show, I get an error message that the username/password is not valid. [How do I fix this is]"," when I use the log-in information on a network site to watch a show, I get an error message that the username/password is not valid. ","I am able to sign in on cname--'s website, butHow do I fix this is",0,1,0,0,0,1,0
4,1,6220,2,[Hi . ]A friend told me that the cname-- Office in ----------------------------- is closing. Is this true?[ I have to return my internet modem next Wednesday (Nov 18)],A friend told me that the cname-- Office in ----------------------------- is closing. Is this true?,Hi .  I have to return my internet modem next Wednesday (Nov 18),1,1,0,0,0,0,0
4,1,5763,2,[I have a remote control that is no longer working. Not a battery issue. Replaced batteries but none of the componens are responding to the remote. ]How do I get a new cname-- remote?,How do I get a new cname-- remote?,I have a remote control that is no longer working. Not a battery issue. Replaced batteries but none of the componens are responding to the remote. ,0,1,0,0,0,0,0
4,1,5561,2,"[although I can sign in OK to my account ,]when setting up ""streaming "" the unit does not recognize my user name or password. I tried adding '@cname--.net"" what do I do ?","when setting up ""streaming "" the unit does not recognize my user name or password. I tried adding '@cname--.net"" what do I do ?","although I can sign in OK to my account ,",0,0,0,0,0,0,0
4,1,5500,2,"[My bill is getting out of hand. ]For package rates listed on cname-- website, are those start up or do they apply to existing customers too?","For package rates listed on cname-- website, are those start up or do they apply to existing customers too?",My bill is getting out of hand. ,0,1,0,0,0,0,0
4,1,5626,2,I need to pay my bill . I dont want to sign in. [just pay it online],I need to pay my bill . I dont want to sign in. ,just pay it online,0,0,0,0,0,1,0
4,1,5553,2,"my cname-- email is not working, why??[ I am unable to sign in via computer or mobile phone]","my cname-- email is not working, why??", I am unable to sign in via computer or mobile phone,0,1,0,0,0,0,0
4,1,5295,2,i would like to forward my cname--.net email to another account [since I no longer have access to this account. And since I no longer have access to my email account I can not do it myself.],i would like to forward my cname--.net email to another account ,since I no longer have access to this account. And since I no longer have access to my email account I can not do it myself.,0,1,0,0,0,0,0
4,1,5455,2,I just upgraded my Mac OS to the most recent version--El Capitan. Now my cname-- e-mail doesn't work using the Apple Mail App [(the version on my iPhone works fine)]. I get[ this ]error message[: There may],I just upgraded my Mac OS to the most recent version--El Capitan. Now my cname-- e-mail doesn't work using the Apple Mail App . I geterror message,(the version on my iPhone works fine) this : There may,0,1,0,0,0,0,0
4,1,5480,2,i want my old homepage with the news and weather on it.[ NOT this one.],i want my old homepage with the news and weather on it., NOT this one.,0,0,0,0,0,1,1
4,1,5614,2,my internet is cutting out again. [it has been happening all evening],my internet is cutting out again. ,it has been happening all evening,0,1,0,0,0,0,0
4,1,5255,2,"[I am a subscriber to cname-- interntet and phone, and ]am unable to play EPIX online content. [I am told to ""Authenticate your EPIX Login with your Television Provider.""]",am unable to play EPIX online content. ,"I am a subscriber to cname-- interntet and phone, and I am told to ""Authenticate your EPIX Login with your Television Provider.""",0,1,0,0,0,0,0
4,1,6136,2,I did not receive a bill this month.[ What do I do?],I did not receive a bill this month., What do I do?,0,0,0,0,0,1,0
4,1,6242,2,"I need an address to mail my payment,[ my debit card has been stopped due to some unauthorized purchases.]","I need an address to mail my payment,", my debit card has been stopped due to some unauthorized purchases.,0,1,0,0,0,0,0
4,1,6237,2,Our DVR-HD receiver has been giving an error message since 9:00 last night. [All other receivers are working fine.],Our DVR-HD receiver has been giving an error message since 9:00 last night. ,All other receivers are working fine.,0,1,0,0,0,0,0
4,1,6238,2,[I am the New Property manager at -------------------- apartments] I am trying to verify if cname--is the internet provider, I am trying to verify if cname--is the internet provider,I am the New Property manager at -------------------- apartments,0,1,0,0,0,0,0
4,1,5470,2,What is the address for a cname-- office to exhange remote? [My zip #####],What is the address for a cname-- office to exhange remote? ,My zip #####,0,1,0,0,0,0,0
4,1,6246,2,I received a 20 credit for my bill but can't apply it. [Can you help?],I received a 20 credit for my bill but can't apply it. ,Can you help?,0,0,0,0,0,1,0
4,1,5808,2,I am unable to send/recieve messages at ------------------. server response: invalid user name or password. [Can you help?],I am unable to send/recieve messages at ------------------. server response: invalid user name or password. ,Can you help?,0,0,0,0,0,1,0
4,1,6250,2,[Just got my cable installation. ]Can't get my remote to change channels.,Can't get my remote to change channels.,Just got my cable installation. ,0,1,0,0,0,0,0
4,1,5518,2,[hi there i am a past customer i disconnected my service in october of this year] is it possible for you to email me my bill records for this year [my account was ################ under ##########], is it possible for you to email me my bill records for this year ,hi there i am a past customer i disconnected my service in october of this yearmy account was ################ under ##########,1,1,0,0,0,0,0
4,1,5297,2,Can chromecast be used to mirror the cname-- pname--- tv app to my tv [from my o],Can chromecast be used to mirror the cname-- pname--- tv app to my tv ,from my o,0,0,0,0,0,1,0
4,1,5308,2,I would like to drop my cname-- accunt that I have and go to pname---[ how do I do this],I would like to drop my cname-- accunt that I have and go to pname---, how do I do this,0,0,0,0,0,1,0
4,1,5325,2,I cannot access my account it keeps asking me for a cname-- email[ and i don't use one],I cannot access my account it keeps asking me for a cname-- email, and i don't use one,0,1,0,0,0,0,0
4,1,6095,2,[Hi my name is ----------- ]I was wondering if I have to put money down before they come out to connect my cable,I was wondering if I have to put money down before they come out to connect my cable,Hi my name is ----------- ,1,0,0,0,0,1,0
4,1,5292,2,Internet is slow all morning: [Down -- .8Mbps; Up 2.54 Mbps. ]Is cname-- fixing this? [Zip ##### (-----------)],Internet is slow all morning: Is cname-- fixing this? ,Down -- .8Mbps; Up 2.54 Mbps. Zip ##### (-----------),0,1,0,0,0,0,0
4,1,5484,2,[I need a lot of help] is there a phone that I can call to help me with the sign in, is there a phone that I can call to help me with the sign in,I need a lot of help,0,0,0,0,0,1,0
4,1,5377,2,[I ordered cname-- Service this morning. ]I want to make sure that my e-mail was recived to accept terms and policies [was comfrimed.],I want to make sure that my e-mail was recived to accept terms and policies ,I ordered cname-- Service this morning. was comfrimed.,0,1,0,0,0,1,0
4,1,5371,2,[getting cname-- triple play this week 60mg internet] whats a good wiFi router to by?, whats a good wiFi router to by?,getting cname-- triple play this week 60mg internet,0,1,0,0,0,0,0
4,1,6223,2,[my wife and i have a disability.] Can you mail me another remote?, Can you mail me another remote?,my wife and i have a disability.,0,1,0,0,0,0,0
4,1,6200,2,im trying to log into watch espn but it wont let me[... im new to t],im trying to log into watch espn but it wont let me,... im new to t,0,1,0,0,0,0,0
4,1,5289,2,"cname-- suddenly decided it would not accept yhe pawssword I have been using for months.[ I went through the sustem updated my passwortd, and it would not accept it. Now if I try to log on it says I]",cname-- suddenly decided it would not accept yhe pawssword I have been using for months.," I went through the sustem updated my passwortd, and it would not accept it. Now if I try to log on it says I",0,1,0,0,0,0,0
4,1,5826,2,Cannot retrieve my emails. [After i sign in with username and password and then click on email envelope that says I have 6 emails my email screen does not appear and it goes back to the sign in scr],Cannot retrieve my emails. ,After i sign in with username and password and then click on email envelope that says I have 6 emails my email screen does not appear and it goes back to the sign in scr,0,0,1,0,0,0,0
4,1,5593,2,We are having some issues with our internet[ and I wanted to see what could be the issue it is half working according to my husband],We are having some issues with our internet, and I wanted to see what could be the issue it is half working according to my husband,0,1,0,0,0,0,0
4,1,5298,2,when i put in my user name and password o watch espn undr cname-- it says username and password is not correct [so what am I doing wrong?],when i put in my user name and password o watch espn undr cname-- it says username and password is not correct ,so what am I doing wrong?,0,0,0,0,0,1,0
4,1,5798,2,"[new to cname--, ]want to view my account statments on line.....[shows standard, npt head of household or admin with my user name...]how can I change this?[??? thank you ----------]",want to view my account statments on line.....how can I change this?,"new to cname--, shows standard, npt head of household or admin with my user name...??? thank you ----------",0,1,0,0,1,0,0
4,1,5799,2,wheres the closet cname-- location to address [------------------------?],wheres the closet cname-- location to address ,------------------------?,0,1,0,0,0,0,0
4,1,5376,2,I'm trying to get my cname--.net Home Page back! [How do I do that?],I'm trying to get my cname--.net Home Page back! ,How do I do that?,0,0,0,0,0,1,0
4,1,6230,2,[We do not use the TV service or the phone service.] Is it possible to cancel those from our plan and only pay for internet service?, Is it possible to cancel those from our plan and only pay for internet service?,We do not use the TV service or the phone service.,0,1,0,0,0,0,0
4,1,5846,2,I can't login my cname--.net email account. I can't reset my password either.[ I recently changed from residential to business],I can't login my cname--.net email account. I can't reset my password either., I recently changed from residential to business,0,1,0,0,0,0,0
4,1,5468,2,[I'm moving and dont get cname-- there. ]I need to cancel my service in a few weeks.[ What do i need to do?],I need to cancel my service in a few weeks.,I'm moving and dont get cname-- there.  What do i need to do?,0,1,0,0,0,1,0
4,1,5961,2,"[My name is ------------- in -----------------. We currently have TV, Internet and phone.] If we drop the TV and phone what would my monthly bill be?", If we drop the TV and phone what would my monthly bill be?,"My name is ------------- in -----------------. We currently have TV, Internet and phone.",0,1,0,0,0,0,0
4,1,5627,2,[We are looking to switch to cname--. ]Is the tv remotes IR or RF? [One of our tvs is hung on the wall and the receiver is in the basement so I would need rf for that tv.],Is the tv remotes IR or RF? ,We are looking to switch to cname--. One of our tvs is hung on the wall and the receiver is in the basement so I would need rf for that tv.,0,1,0,0,0,0,0
4,1,5461,2,I do not have Wifi down stairs i do have three cname-- Boxes down stairs what do i need to do to get the Wifi to work down there? [I have Wifi up stairs.],I do not have Wifi down stairs i do have three cname-- Boxes down stairs what do i need to do to get the Wifi to work down there? ,I have Wifi up stairs.,0,1,0,0,0,0,0
4,1,5775,2,I am having internet problems. [Please help me. This happens every day at this time and again late in the evening.],I am having internet problems. ,Please help me. This happens every day at this time and again late in the evening.,0,1,0,0,0,1,0
4,1,5767,2,cname--.mail is not coming up [have checked all items on list loops back and asked for same sign in],cname--.mail is not coming up ,have checked all items on list loops back and asked for same sign in,0,1,0,0,0,0,0
4,1,5794,2,"[I can get to every other part of cname-- pname--- but my email. when you click on email after signing in, it just keeps flipping me back out to the sign in page.] Is the network having issues?", Is the network having issues?,"I can get to every other part of cname-- pname--- but my email. when you click on email after signing in, it just keeps flipping me back out to the sign in page.",0,1,0,0,0,0,0
4,1,5642,2,[I purchased a router from Walmart and it's making my internet really slow.] How much would it cost to purchase a router from cname--?, How much would it cost to purchase a router from cname--?,I purchased a router from Walmart and it's making my internet really slow.,0,1,0,0,0,0,0
4,1,5877,2,How do I know if I currently have cname-- pname---? [I do not have my account number at the moment.],How do I know if I currently have cname-- pname---? ,I do not have my account number at the moment.,0,1,0,0,0,0,0
4,1,5933,2,i NEED A PHONE NUMBER TO CALL FOR SUPPORT[ ON cname-- SPCTRUM VOICE PROBLEMS.],i NEED A PHONE NUMBER TO CALL FOR SUPPORT, ON cname-- SPCTRUM VOICE PROBLEMS.,0,1,0,0,0,0,0
4,1,5307,2,I am on autopay and want to change my credit card. [I don't see anywhere on my account on the web how to do that. Can you help?],I am on autopay and want to change my credit card. ,I don't see anywhere on my account on the web how to do that. Can you help?,0,1,0,0,0,1,0
4,1,5892,2,"My cname-- Internet just stopped working. [I have unplugged the cable modem from power and plugged power back in, rebooting modem but only getting power and s blinking DS light.]",My cname-- Internet just stopped working. ,"I have unplugged the cable modem from power and plugged power back in, rebooting modem but only getting power and s blinking DS light.",0,0,1,0,0,0,0
4,1,5975,2,Why did cname-- screw up their email so badly. [The web mail is horrible now.],Why did cname-- screw up their email so badly. ,The web mail is horrible now.,0,0,0,1,0,0,0
4,1,5917,2,"[I just got cname-- internet and phone services and although my phone on my desk works,] my kitchen phone and the phone in the living room doesn't. [Is there something I can do to check them or do I need]", my kitchen phone and the phone in the living room doesn't. ,"I just got cname-- internet and phone services and although my phone on my desk works,Is there something I can do to check them or do I need",0,1,0,0,0,1,0
4,1,5792,2,"why can't i sign in to cname--,net? [i have NOT changed my password since yesterday when i was able to sign in]","why can't i sign in to cname--,net? ",i have NOT changed my password since yesterday when i was able to sign in,0,0,1,0,0,0,0
4,1,6189,2,I need to know if I can transfer my service? [I am moving.],I need to know if I can transfer my service? ,I am moving.,0,1,0,0,0,0,0
4,1,6162,2,I am looking for Internet and TV service [at ------------------- in ---------------------------------.] I am wondering what you have available[ for service there.],I am looking for Internet and TV service  I am wondering what you have available,at ------------------- in ---------------------------------. for service there.,0,1,0,0,0,0,0
4,1,6218,2,i am currently building a new house and need to bring service underground through the street to my house. [i was just wondering what i need to do to do this],i am currently building a new house and need to bring service underground through the street to my house. ,i was just wondering what i need to do to do this,0,0,0,0,0,1,0
4,1,6216,2,i cannot pay online it refuses to let me. [it fails everytime. ]now my bill is late,i cannot pay online it refuses to let me. now my bill is late,it fails everytime. ,0,1,0,0,0,0,0
4,1,6207,2,My internet is out. [Is had gone out every night this week.],My internet is out. ,Is had gone out every night this week.,0,1,0,0,0,0,0
4,1,6012,2,my cname-- pname--- stopped working on roku. [Working fine Yesterday. I have internet and other appa are working through the roku.],my cname-- pname--- stopped working on roku. ,Working fine Yesterday. I have internet and other appa are working through the roku.,0,0,1,0,0,0,0
4,1,6009,2,"I am having trouble opening my email. [I get a messge every time that asks me to ""Enter your user name and password for the following server: Server mail.cname--.net"" My cname-- user name is there and]",I am having trouble opening my email. ,"I get a messge every time that asks me to ""Enter your user name and password for the following server: Server mail.cname--.net"" My cname-- user name is there and",0,1,0,0,0,0,0
4,1,5756,2,cannot access my cname-- email using os x 10.11.1 el capitan on my mac laptop. [All other email accounts can be accessed],cannot access my cname-- email using os x 10.11.1 el capitan on my mac laptop. ,All other email accounts can be accessed,0,0,0,0,0,1,0
4,1,6217,2,"why is your payment system not working, [it keeps telling me to try later.]","why is your payment system not working, ",it keeps telling me to try later.,0,1,0,0,0,0,0
4,1,5290,2,"[NO, just want to avoid calling your number and want to tell you that] I did NOT request a change to my account", I did NOT request a change to my account,"NO, just want to avoid calling your number and want to tell you that",0,1,0,0,0,0,0
4,1,5294,2,Trying to create an account [but it does not recognize the info I entered. ]Can I do it with street address?,Trying to create an account Can I do it with street address?,but it does not recognize the info I entered. ,0,1,0,0,0,0,0
4,1,5318,2,I can't get my internet. [All I get this the pname--- advertisement.],I can't get my internet. ,All I get this the pname--- advertisement.,0,1,0,0,0,0,0
4,1,5356,2,[our account number is ################ ]we have been on autopay for quite sometime but now are getting notices that we are behind in payments [why],we have been on autopay for quite sometime but now are getting notices that we are behind in payments ,our account number is ################ why,0,1,0,0,0,1,0
4,1,5365,2,i went to agree with the user agreement from my email for my order comfermation and it gave me an error.[ do i need to do that to complete my instulation?],i went to agree with the user agreement from my email for my order comfermation and it gave me an error., do i need to do that to complete my instulation?,0,0,0,0,0,1,0
4,1,5370,2,I have a new credit card number [that replaced hacked card..]do I need to change the number on your website?,I have a new credit card number do I need to change the number on your website?,that replaced hacked card..,0,1,0,0,0,0,0
4,1,5394,2,"I have been forwarding my email at cname-- FOR YEARS to Gmail, now it fails since 10/27/15. Why? [It says it no longer can login with ----------------.]","I have been forwarding my email at cname-- FOR YEARS to Gmail, now it fails since 10/27/15. Why? ",It says it no longer can login with ----------------.,0,1,0,0,0,0,0
4,1,5404,2,I need to make sure my scheduled install is for tomorrow between 1-3 [at -------------------],I need to make sure my scheduled install is for tomorrow between 1-3 ,at -------------------,0,1,0,0,0,0,0
4,1,5418,2,[Hi -] I'm curious as to why my bill seems to go up $10 a month., I'm curious as to why my bill seems to go up $10 a month.,Hi -,1,0,0,0,0,0,0
4,1,5577,2,"One of our televisions is not coming on. It says no signal after first showing the word""component"" on the screen.[ I plugged cable directly to television but still nothing.]","One of our televisions is not coming on. It says no signal after first showing the word""component"" on the screen.", I plugged cable directly to television but still nothing.,0,1,0,0,0,0,0
4,1,5867,2,why is cname-- wanting me to get my bill by email.[ I prefer it be sent by mail still.],why is cname-- wanting me to get my bill by email., I prefer it be sent by mail still.,0,1,0,0,0,0,0
4,1,5983,2,"[my motem works on everything except this cname-- pname---, everything web browsing yahoo ,google works fine.] I can't get to my cname-- emails, why?"," I can't get to my cname-- emails, why?","my motem works on everything except this cname-- pname---, everything web browsing yahoo ,google works fine.",0,1,0,0,0,0,0
4,1,5703,2,"When I attempt to log-in to my e-mail account,[ I get the following message;""]","When I attempt to log-in to my e-mail account,"," I get the following message;""",0,0,0,0,0,1,0
4,1,5694,2,unable to bring up email.[ says status code 500 xml file no style information],unable to bring up email., says status code 500 xml file no style information,0,1,0,0,0,0,0
4,1,5858,2,[I DO NOT use the cname-- email. I WILL NOT se the cname-- email. ]How h=can I get my correct email on my account,How h=can I get my correct email on my account,I DO NOT use the cname-- email. I WILL NOT se the cname-- email. ,0,0,0,1,0,0,0
4,1,5865,2,"[using a link in a 10/22/2015 cname-- Email, I started this on 10/24/15, thought ]I changed my password but have not been able to connect and send/receive email since. [I don't want to lose any emails I]",I changed my password but have not been able to connect and send/receive email since. ,"using a link in a 10/22/2015 cname-- Email, I started this on 10/24/15, thought I don't want to lose any emails I",0,1,0,0,0,0,0
4,1,5689,2,This XML file does not appear to have any style information associated with it. [The document tree is shown below],This XML file does not appear to have any style information associated with it. ,The document tree is shown below,0,1,0,0,0,0,0
4,1,5687,2,I cannot retrieve my username. [The site won't properly load or the link is broken or something..],I cannot retrieve my username. ,The site won't properly load or the link is broken or something..,0,1,0,0,0,0,0
4,1,5699,2,[no I know that ]it is just not going to pay my bill,it is just not going to pay my bill,no I know that ,0,1,0,0,0,0,0
4,1,5921,2,"[yesterday] my computor and phone were both out,[ tv was on, this morning computor is on, but ]no phone service, [i cannot even call cname--. pls help]"," my computor and phone were both out,no phone service, ","yesterday tv was on, this morning computor is on, but i cannot even call cname--. pls help",0,1,0,0,0,1,0
4,1,5682,2,I am having a problem getting into my email. [It was comprimised and my bank account hack. I changed my password. But now it keeps searching],I am having a problem getting into my email. ,It was comprimised and my bank account hack. I changed my password. But now it keeps searching,0,1,0,0,0,1,0
4,1,5386,2,Why will it not let me upgrade? [It's telling me I do not have an account but I just logged in and payed my bill so obviously I do. This website is seriously pissing me off right now],Why will it not let me upgrade? ,It's telling me I do not have an account but I just logged in and payed my bill so obviously I do. This website is seriously pissing me off right now,0,1,0,0,0,0,1
4,1,5720,2,I need to cancel my services. [I can't afford $59.99 per month.],I need to cancel my services. ,I can't afford $59.99 per month.,0,1,0,0,0,0,0
4,1,5700,2,"We moved and want to start e mail again[,senile we moved found out we need to set up new info]",We moved and want to start e mail again,",senile we moved found out we need to set up new info",0,1,0,0,0,0,0
4,2,10388,2,will telephone assistance be available for tech questions on saturday? [got new TV],will telephone assistance be available for tech questions on saturday? ,got new TV,0,1,0,0,0,0,0
4,2,10400,2,I have account # but your system won't let me set up a new account.[ started service w/ you 11/10],I have account # but your system won't let me set up a new account., started service w/ you 11/10,0,1,0,0,0,0,0
4,2,10392,2,Can I make an appointment to have someone come to our home and look at our wifi service [and see why it is performing so poorly?],Can I make an appointment to have someone come to our home and look at our wifi service ,and see why it is performing so poorly?,0,0,0,0,0,1,0
4,2,10329,2,"[I was paying my bill online, and when I hit finished the screen went bland.] I want to know if my payment went through", I want to know if my payment went through,"I was paying my bill online, and when I hit finished the screen went bland.",0,1,0,0,0,0,0
4,2,10328,2,Error code S0900 on cable. [Have tried to reset box twice no result.],Error code S0900 on cable. ,Have tried to reset box twice no result.,0,1,0,0,0,0,0
4,2,10360,2,i cant set up my new account username [it keeps redirecting me to another area and i cant figure out hwo to set it up],i cant set up my new account username ,it keeps redirecting me to another area and i cant figure out hwo to set it up,0,0,0,0,0,1,0
4,2,10396,2,"I [am a Bresnan customer and] need help getting on the online email[, your verify does not match]",I  need help getting on the online email,"am a Bresnan customer and, your verify does not match",0,1,0,0,0,0,0
4,2,10357,2,"both of m,y cable boxes are not working[ is there somewhere i can get them replaced.]","both of m,y cable boxes are not working", is there somewhere i can get them replaced.,0,0,0,0,0,1,0
4,2,10353,2,"[i am moving from my apartment to my house, and ]would like to move my service",would like to move my service,"i am moving from my apartment to my house, and ",0,0,1,0,0,0,0
4,2,10413,2,"What's wrong with Fox News Channel [(Fox and Friends)] in Gothenburg, Ne","What's wrong with Fox News Channel  in Gothenburg, Ne",(Fox and Friends),0,0,0,0,0,1,0
4,2,10419,2,error ref code S0900. [I tried unplugging and replugging with no success],error ref code S0900. ,I tried unplugging and replugging with no success,0,1,0,0,0,0,0
4,2,10424,2,I just made a payment online but could not tell if it posted or not because it did not give a confirmation. [Can you verify that it did go thru?],I just made a payment online but could not tell if it posted or not because it did not give a confirmation. ,Can you verify that it did go thru?,0,0,0,0,0,1,0
4,2,10455,2,"I tried to buy a movie on demand but it didn't process [even though it said something along the lines of ""thank you for ordering""]",I tried to buy a movie on demand but it didn't process ,"even though it said something along the lines of ""thank you for ordering""",0,1,0,0,0,0,0
4,2,10456,2,i cant remember my username [and when i try to find it on the help its not coming up],i cant remember my username ,and when i try to find it on the help its not coming up,0,1,0,0,0,0,0
4,2,10462,2,I have a late payment due tomorrow but I need an extension. [Is that available],I have a late payment due tomorrow but I need an extension. ,Is that available,0,0,0,0,0,1,0
4,2,10451,2,I need to Chang my self to the admin [do not know how it was changed and need to Chang all account setting],I need to Chang my self to the admin ,do not know how it was changed and need to Chang all account setting,0,1,0,0,0,0,0
4,2,10417,2,I'm not able to sign in. [I'm being told my sign in is not secure. What to do?],I'm not able to sign in. ,I'm being told my sign in is not secure. What to do?,0,1,0,0,0,1,0
4,2,10405,2,My payment is scheduled. [Just dawned on me.] I did not get an email.,My payment is scheduled.  I did not get an email.,Just dawned on me.,0,0,0,0,0,1,0
4,2,10443,2,"when trying to get into email, I could not click on the email because it asks me to ""sign out"" first...[then the sign in comes . When I sign in--nothing happens and it's really frustrating!!]","when trying to get into email, I could not click on the email because it asks me to ""sign out"" first...",then the sign in comes . When I sign in--nothing happens and it's really frustrating!!,0,1,0,1,0,0,1
4,2,10452,2,my cable went out [- the box is just randomly scanning numbers],my cable went out ,- the box is just randomly scanning numbers,0,1,0,0,0,0,0
4,2,10433,2,[hello ]my bill is due the 17th but i was just wondering if its okay if i pay it on the 20th [when i get paid ]?,my bill is due the 17th but i was just wondering if its okay if i pay it on the 20th ?,hello when i get paid ,1,1,0,0,0,0,0
4,2,10408,2,I want to watch Cleveland Cavaliers and New Yorks Knicks.[ I need help.],I want to watch Cleveland Cavaliers and New Yorks Knicks., I need help.,0,0,0,0,0,1,0
4,2,10454,2,My screen is showing $118.73 due but bill only shows $105.96 which is correct. [What's going on?],My screen is showing $118.73 due but bill only shows $105.96 which is correct. ,What's going on?,0,0,0,0,0,1,0
4,2,10404,2,[I have user name but ]when I click forgot password and enter the right information it tells me that what I entered doesn't match your records. [please help],when I click forgot password and enter the right information it tells me that what I entered doesn't match your records. ,I have user name but please help,0,1,0,0,0,1,0
4,2,10423,2,I moved one of my DVR's to another TV and I now do not have access to any cname-- TV. [What am I missing.],I moved one of my DVR's to another TV and I now do not have access to any cname-- TV. ,What am I missing.,0,0,0,0,0,1,0
4,2,10463,2,[im moving and ]need to continue my service at a different address,need to continue my service at a different address,im moving and ,0,1,0,0,0,0,0
4,2,10459,2,Having problem logging in to Email.[ Same password as always will not allow email],Having problem logging in to Email., Same password as always will not allow email,0,0,1,0,0,0,0
4,2,10449,2,My cable box stopped working [what can I do to get it to work],My cable box stopped working ,what can I do to get it to work,0,0,0,0,0,1,0
4,2,10447,2,"What download speed should my internet be[, based on the package I am paying for?]",What download speed should my internet be,", based on the package I am paying for?",0,0,0,0,0,1,0
4,2,10421,2,[When I signed up I was told that my] monthly bill would be 102.16. Last month it was 103.42. Now this month it is 104.21. [Is this not breach of contract: to quote one price and then raise it (twice)?], monthly bill would be 102.16. Last month it was 103.42. Now this month it is 104.21. ,When I signed up I was told that myIs this not breach of contract: to quote one price and then raise it (twice)?,0,0,0,1,0,1,0
4,2,10468,2,Why am I loosing channels for hours or days at a time. [Different channels on different days?],Why am I loosing channels for hours or days at a time. ,Different channels on different days?,0,0,0,0,0,1,0
4,2,10496,2,trying to sign upto watch an event on nbc sports on line[.. asking for ]my account info,trying to sign upto watch an event on nbc sports on linemy account info,.. asking for ,0,0,0,0,0,1,0
4,2,10470,2,"[Hi, ]live in -------------- Internet has been down all morning. [Rebooted/unplugged system still not working.]",live in -------------- Internet has been down all morning. ,"Hi, Rebooted/unplugged system still not working.",0,0,0,0,0,0,0
4,2,10503,2,"I [am ----,] need to find the closest location to return equipment",I  need to find the closest location to return equipment,"am ----,",0,0,0,0,0,1,0
4,2,10472,2,"I exchanged my regular cable box for a DVR box, and now the setup button on the remote doesn't work. [All other buttons are working.]","I exchanged my regular cable box for a DVR box, and now the setup button on the remote doesn't work. ",All other buttons are working.,0,1,0,0,0,0,0
4,2,10473,2,"[I am currently scheduled for new service on 11/28 but ]I need to find out how much my internet service alone would cost, with no cable","I need to find out how much my internet service alone would cost, with no cable",I am currently scheduled for new service on 11/28 but ,0,1,0,0,0,0,0
4,2,10474,2,Trying to recover username. [System tells me my user information is invalid.],Trying to recover username. ,System tells me my user information is invalid.,0,1,0,0,0,0,0
4,2,10478,2,"We have about 10 channels that are no longer coming in [such as BBC; UHD; HDNMV, etc. can you send a signal to our box?]",We have about 10 channels that are no longer coming in ,"such as BBC; UHD; HDNMV, etc. can you send a signal to our box?",0,0,0,0,0,1,0
4,2,10487,2,what options are offered for internet and tv only [we don not need the phone service],what options are offered for internet and tv only ,we don not need the phone service,0,1,0,0,0,0,0
4,2,10501,2,Picture quality & audio are poor on channel 4 only ([CBS). Please advise],Picture quality & audio are poor on channel 4 only (,CBS). Please advise,0,0,0,0,0,1,0
4,2,9591,2,our phone number is coming up as ------------- on our friends phones when we call them how do we get that corrected so it reads our name our account [number is ################ and the phone n],our phone number is coming up as ------------- on our friends phones when we call them how do we get that corrected so it reads our name our account ,number is ################ and the phone n,0,0,0,0,0,1,0
4,2,9607,2,I need my account number to set up autopay. [-------- ############ at ----------------------- in ----------------------],I need my account number to set up autopay. ,-------- ############ at ----------------------- in ----------------------,0,1,0,0,0,0,0
4,2,9897,2,"[hi, I just got cable and internet installed yesterday and] I opted to get my own wireless router. I need to know what to purchase. [not sure of what internet speed I have. m.y number is ##########]", I opted to get my own wireless router. I need to know what to purchase. ,"hi, I just got cable and internet installed yesterday andnot sure of what internet speed I have. m.y number is ##########",1,1,0,0,0,0,0
4,2,10145,2,[not good on computers ]want 2 set up email old email [---------------------],want 2 set up email old email ,not good on computers ---------------------,0,1,0,0,0,0,0
4,2,10154,2,"[hello, i live at -------------------------------------. ]can you tell me if there is a problem with cable? [it keeps freezing or going out completely]",can you tell me if there is a problem with cable? ,"hello, i live at -------------------------------------. it keeps freezing or going out completely",1,1,0,0,0,0,0
4,2,10228,2,Just change reciever from a dvr to a general box with a clock-- everything is up and working but the clock. [Telephone number is ############],Just change reciever from a dvr to a general box with a clock-- everything is up and working but the clock. ,Telephone number is ############,0,1,0,0,0,0,0
4,2,10256,2,Does cname-- pname--- have telephone service to the following address: ---------------------------------------. [We already have Internet (Essential 60) and cable business service for the facility.],Does cname-- pname--- have telephone service to the following address: ---------------------------------------. ,We already have Internet (Essential 60) and cable business service for the facility.,0,1,0,0,0,0,0
4,2,9670,2,Why does the Microsoft Edge block a pop-up from www.cname--.net or mail2cname--.net/e-mail all the time. [Can't print or access anything so often. Have tried to un block through MS Edge.],Why does the Microsoft Edge block a pop-up from www.cname--.net or mail2cname--.net/e-mail all the time. ,Can't print or access anything so often. Have tried to un block through MS Edge.,0,1,0,0,0,0,0
4,2,9556,2,I cannot get into my cname-- account it tells me my 15 min are up[ this has been going on for 4 days],I cannot get into my cname-- account it tells me my 15 min are up, this has been going on for 4 days,0,1,0,0,0,0,0
4,2,9679,2,"I have tried several times to create a username for cname--.Net and it will not allow me to[, why?]",I have tried several times to create a username for cname--.Net and it will not allow me to,", why?",0,0,0,0,0,1,0
4,2,10053,2,"everytime i try to change my settings cname-- website logs me out,[how can i change my settings]","everytime i try to change my settings cname-- website logs me out,",how can i change my settings,0,0,0,0,0,1,0
4,2,10061,2,[i have had cname-- for 3 weeks now and ]my issue is not resolved.,my issue is not resolved.,i have had cname-- for 3 weeks now and ,0,1,0,0,0,0,0
4,2,10076,2,[we have cname-- TV in the building - no phone line- ]can I get wifi for my tablet thru cname--,can I get wifi for my tablet thru cname--,we have cname-- TV in the building - no phone line- ,0,1,0,0,0,0,0
4,2,10087,2,"I want the late payment charge to be deleted because I tried[, in vain, ]MANY times to pay online and there was an issue with your website[. Thank you.]",I want the late payment charge to be deleted because I triedMANY times to pay online and there was an issue with your website,", in vain, . Thank you.",0,0,0,0,1,0,0
4,2,9848,2,Before I had cname-- pname--- I would open safari and a cname-- home page would come up. [It had headline news stories and links to TV show guides. Now all I get is this pname--- page. How do I get t],Before I had cname-- pname--- I would open safari and a cname-- home page would come up. ,It had headline news stories and links to TV show guides. Now all I get is this pname--- page. How do I get t,0,1,0,0,0,1,0
4,2,10125,2,"Want to check my email, but ""cname-- mobile e-mail"" pops up and is a blank page.[ How do I get my email?]","Want to check my email, but ""cname-- mobile e-mail"" pops up and is a blank page.", How do I get my email?,0,0,0,0,0,1,0
4,2,10427,2,[I have a house in -------------- near -------------- and my neighbor has cname-- service but when I put in my address the web site indicates no service.] How do a get a cable run to my home?, How do a get a cable run to my home?,I have a house in -------------- near -------------- and my neighbor has cname-- service but when I put in my address the web site indicates no service.,0,1,0,0,0,0,0
4,2,9924,2,"[Just got cname-- services, cable, voice, and internet]. Most everything works, but my printer. Brothers model MFD-J825DW, Router is Sagemcom fast 5260, Modem Arris TM822. [My computor cannot find my pr]",". Most everything works, but my printer. Brothers model MFD-J825DW, Router is Sagemcom fast 5260, Modem Arris TM822. ","Just got cname-- services, cable, voice, and internetMy computor cannot find my pr",0,1,0,0,0,0,0
4,2,10418,2,I need to change the credit card on my auto pay[ but can't find where to do this. The current cc has been cancelled],I need to change the credit card on my auto pay, but can't find where to do this. The current cc has been cancelled,0,1,0,0,0,0,0
4,2,10385,2,"[I have cname--, ]do I need cname-- pname--- to see a movie",do I need cname-- pname--- to see a movie,"I have cname--, ",0,0,0,0,0,0,0
4,2,9643,2,[On October 9] I worked with you customer support representative on ticket########. Can you tell me the nature of this inquiry[ . . . ]reason behind the problem and its resolution?, I worked with you customer support representative on ticket########. Can you tell me the nature of this inquiryreason behind the problem and its resolution?,On October 9 . . . ,0,1,0,0,0,0,0
4,2,9972,2,"My internet is painfully slow. [My support said my computer is fine. ]the trouble is with cname--. [Support cleaned up all my files, took out the spys , did all they had to do.]",My internet is painfully slow. the trouble is with cname--. ,"My support said my computer is fine. Support cleaned up all my files, took out the spys , did all they had to do.",0,1,0,0,0,0,0
4,2,10279,2,can i sign in with my account number? [I don't know my cname-- email since I have a yahoo account],can i sign in with my account number? ,I don't know my cname-- email since I have a yahoo account,0,1,0,0,0,0,0
4,2,9626,2,My cname-- cable says not authorized. [This has happened before. I am part of a condo association that pays for service for all units. Who do I contact? This happens every time I go away. Last time it],My cname-- cable says not authorized. ,This has happened before. I am part of a condo association that pays for service for all units. Who do I contact? This happens every time I go away. Last time it,0,1,0,0,0,1,0
4,2,9574,2,"I [currently ]have cname--, all but the phone, if I decide to bundle what would it cost.","I have cname--, all but the phone, if I decide to bundle what would it cost.",currently ,0,0,0,0,0,1,0
4,2,9658,2,Why is there NO NUMBER for local cname-- office.[you take our money but will not talk to use.],Why is there NO NUMBER for local cname-- office.,you take our money but will not talk to use.,0,0,0,1,0,0,0
4,2,9666,2,"[Just got my cname-- wi-fi installed with cname-- router. Technician didn't make mention of ]how I'd find my wifi network name or what the password is[, can youi help?]",how I'd find my wifi network name or what the password is,"Just got my cname-- wi-fi installed with cname-- router. Technician didn't make mention of , can youi help?",0,1,0,0,0,1,0
4,2,9532,2,[why am unable to simply view separately the cname-- tv packages only without having to go through a huge ordeal. ]I simply want to view the channel packages only and compare to what I have currently.,I simply want to view the channel packages only and compare to what I have currently.,why am unable to simply view separately the cname-- tv packages only without having to go through a huge ordeal. ,0,0,0,1,0,0,0
4,2,9621,2,"I need phone # for your tech department[, about a scam telling me to call ############ which gets me somebody posing as cname-- agent.]",I need phone # for your tech department,", about a scam telling me to call ############ which gets me somebody posing as cname-- agent.",0,1,0,0,0,0,0
4,2,9782,2,[Just wondering about internet speeds. ]My cname-- pname--- seems to be slower than normal.,My cname-- pname--- seems to be slower than normal.,Just wondering about internet speeds. ,0,0,0,0,0,1,0
4,2,9913,2,[Im not at home ]cname-- is blowing up my phone for a payment [and they are wanting everything but the kitchen sink for ]proof I am who i say I am. [Do you guys want your money or not??],cname-- is blowing up my phone for a payment proof I am who i say I am. ,Im not at home and they are wanting everything but the kitchen sink for Do you guys want your money or not??,0,1,0,1,0,0,0
4,2,10023,2,"i use to have the cname--.net home page that gave me live updates of news and sports[ , where is it now]",i use to have the cname--.net home page that gave me live updates of news and sports," , where is it now",0,0,0,0,0,1,0
4,2,10035,2,emails will not display after I sign in?[? I'm getting no response from cname-- when I inquiry? What's wrong?],emails will not display after I sign in?,? I'm getting no response from cname-- when I inquiry? What's wrong?,0,1,0,0,0,1,0
4,2,10173,2,"cname-- cable service is down at my house in Reno, NV. [When will it be restorted?]","cname-- cable service is down at my house in Reno, NV. ",When will it be restorted?,0,0,0,0,0,1,0
4,2,10177,2,[My cname-- bill is more than I was told. ]My Bill is [only] suppose to be 103.00 [that's] including taxes. I received a bill for 150.49[. This needs to be changed or I will cancel my subscription today],My Bill is  suppose to be 103.00  including taxes. I received a bill for 150.49,My cname-- bill is more than I was told. onlythat's. This needs to be changed or I will cancel my subscription today,0,1,0,0,0,0,0
4,2,10182,2,"links are not coming through in cname--, but are on my I-phone. [Why?]","links are not coming through in cname--, but are on my I-phone. ",Why?,0,0,0,0,0,0,0
4,2,10262,2,"[Since my cname-- service went out last night, ]I have had trouble ""reestablishing my connection."" [Had it fixed via remote phone robot, but it keeps going out.]","I have had trouble ""reestablishing my connection."" ","Since my cname-- service went out last night, Had it fixed via remote phone robot, but it keeps going out.",0,1,0,0,0,0,0
4,2,10124,2,"[hi, we just switched from uverse to cname----]can we not watch our recorded shows on non DVR tv's[?????]",can we not watch our recorded shows on non DVR tv's,"hi, we just switched from uverse to cname----?????",1,1,0,0,0,0,1
4,2,9934,2,i cannot access my email function.[I cannot sign in and my password has been changed twice at cname--'s auto request.the cname--/pname--- has been useless.can someone please assist me.i have my account],i cannot access my email function.,I cannot sign in and my password has been changed twice at cname--'s auto request.the cname--/pname--- has been useless.can someone please assist me.i have my account,0,1,0,0,0,1,0
4,2,10074,2,Is there a cheaper package than the one that I currently have [for cname--.],Is there a cheaper package than the one that I currently have ,for cname--.,0,1,0,0,0,0,0
4,2,9978,2,I have lost cname--.net as my home page.[ How can I correct this],I have lost cname--.net as my home page., How can I correct this,0,0,0,0,0,1,0
4,2,9771,2,"I am long time customer of cname--[, phone #############. Can you help me with retention? ]I need to reduce the cost of my plan by making some changes.",I am long time customer of cname--I need to reduce the cost of my plan by making some changes.,", phone #############. Can you help me with retention? ",0,1,0,0,0,1,0
4,2,9740,2,Any deals on cname-- services[--need to reduce monthly fees. What can you provide and thanks],Any deals on cname-- services,--need to reduce monthly fees. What can you provide and thanks,0,1,0,0,0,1,0
4,2,10203,2,"[While I like the services i am receiving from cname--, i am finding it harder, each month, to continue. ]My bill has gone up 41% since February. I",My bill has gone up 41% since February. I,"While I like the services i am receiving from cname--, i am finding it harder, each month, to continue. ",0,1,0,0,0,0,0
4,2,10073,2,"[I am wondering about my payments to cname--. I see that on ]November 2, $116.28 was paid by credit card and then I got a bill for $223.59 with part of that showing as past due.[ I have paid the entire]","November 2, $116.28 was paid by credit card and then I got a bill for $223.59 with part of that showing as past due.",I am wondering about my payments to cname--. I see that on  I have paid the entire,0,1,0,0,0,0,0
4,2,9785,2,[yesterday i signed up for ]cname-- internet [and ]went to read my email but my link has expired,cname-- internet went to read my email but my link has expired,yesterday i signed up for and ,0,1,0,0,0,0,0
4,2,9726,2,What are my cname--.net credentials?[ I am trying to login to my my roku and pname--- TV and I cannot get logged in],What are my cname--.net credentials?, I am trying to login to my my roku and pname--- TV and I cannot get logged in,0,1,0,0,0,0,0
4,2,10190,2,"I cant create a username to pay my bill[, I get this message: Based on the info you entered, please visit connect.cname--.com to create a new username]",I cant create a username to pay my bill,", I get this message: Based on the info you entered, please visit connect.cname--.com to create a new username",0,0,0,0,0,1,0
4,2,9832,2,"[I just signed up for cname--. ]To register my WiFi within a browser it is prompting me for my account #. [Since I have not received my bill yet, there is ]no statement with the account #.",To register my WiFi within a browser it is prompting me for my account #. no statement with the account #.,"I just signed up for cname--. Since I have not received my bill yet, there is ",0,1,0,0,0,0,0
4,2,10403,2,[Our tv had a block put on it by mistake yesterday sometime around 12 noon. Someone from cname-- came this morning around 8:00 am and took the block off. ]I was told last night to contact cname-- today,I was told last night to contact cname-- today,Our tv had a block put on it by mistake yesterday sometime around 12 noon. Someone from cname-- came this morning around 8:00 am and took the block off. ,0,1,0,0,0,0,0
4,2,10457,2,something changed with my cname--.net emai account and my blackberry can't access it. [I've checked username and password],something changed with my cname--.net emai account and my blackberry can't access it. ,I've checked username and password,0,1,0,0,0,0,0
4,2,10497,2,[I just started my Wifi subscription and was advised that cname-- offers a] free subscription to website that i can veiw movies and television shows?, free subscription to website that i can veiw movies and television shows?,I just started my Wifi subscription and was advised that cname-- offers a,0,1,0,0,0,0,0
4,2,10406,2,"I have a business account, and I need to setup a user accunt so I can access cname-- TV online. [I have my account number and security code. Am I able to do this?]","I have a business account, and I need to setup a user accunt so I can access cname-- TV online. ",I have my account number and security code. Am I able to do this?,0,1,0,0,0,1,0
4,2,10158,2,[today I opened my e-mail and noticed a charge notice from you...we're on a monthly payment schedule and have never received a notice like this before...my question is ]should we pay the e-mail bill?,should we pay the e-mail bill?,today I opened my e-mail and noticed a charge notice from you...we're on a monthly payment schedule and have never received a notice like this before...my question is ,0,1,0,0,0,0,0
4,2,10398,2,[I have cname-- internet only but up until today] I have been able to watch tv on my computer now I cannot [how do I fix whatever to watch tv again], I have been able to watch tv on my computer now I cannot ,I have cname-- internet only but up until todayhow do I fix whatever to watch tv again,0,1,0,0,0,1,0
4,2,10352,2,"[we have cname--, but ]wasn't given an account number [or anything. We only got a wifi name and password and that was it.]",wasn't given an account number ,"we have cname--, but or anything. We only got a wifi name and password and that was it.",0,1,0,0,0,0,0
4,2,10367,2,I need to talk to someone at cname---[What number do I call?],I need to talk to someone at cname---,What number do I call?,0,0,0,0,0,1,0
4,2,10480,2,[after filling in cname-- pname---'s information numerous times] I still cannot access my email. [How do I access my email?], I still cannot access my email. ,after filling in cname-- pname---'s information numerous timesHow do I access my email?,0,1,0,0,0,1,0
4,2,10049,2,"i received a kindle fire about 4 months ago and it wont hold a charge[, what do I do]",i received a kindle fire about 4 months ago and it wont hold a charge,", what do I do",0,0,0,0,0,1,0
4,2,10401,2,just made a user name password to log into cname-- wifi and it works on one of my computers but not another. [Same user name..same password],just made a user name password to log into cname-- wifi and it works on one of my computers but not another. ,Same user name..same password,0,1,0,0,0,0,0
4,2,9747,2,I was quoted max $29.99-$39.99. [We already had the cable hook-up and cable line in the wall. ]Why is this charge so much?,I was quoted max $29.99-$39.99. Why is this charge so much?,We already had the cable hook-up and cable line in the wall. ,0,1,0,0,0,0,0
4,2,10465,2,"pname--- app sags I'M not connected to cname-- wifi, [but I am connected to my wife's rout]","pname--- app sags I'M not connected to cname-- wifi, ",but I am connected to my wife's rout,0,1,0,0,0,0,0
4,2,10411,2,can i use a internet box that is not leased thru cname-- [if i buy my own box],can i use a internet box that is not leased thru cname-- ,if i buy my own box,0,0,0,0,0,1,0
4,2,10380,2,[We recently moved and now have cname-- again - ]I am unable to access my cname-- email account.,I am unable to access my cname-- email account.,We recently moved and now have cname-- again - ,0,1,0,0,0,0,0
4,2,10445,2,still won't bring up email.[ logged off and restarted. fix soon please or I will have to cancel with cname--.],still won't bring up email., logged off and restarted. fix soon please or I will have to cancel with cname--.,0,1,0,0,0,0,0
4,2,10354,2,[I have cname-- Internet service] what should I be getting for Internet speeds?, what should I be getting for Internet speeds?,I have cname-- Internet service,0,0,0,0,0,1,0
4,2,10489,2,"how do I create an account[, it keeps telling me to go to connect.cname--.com]",how do I create an account,", it keeps telling me to go to connect.cname--.com",0,0,0,0,0,1,0
4,2,10334,2,"I keep getting visit connect.cname--.com to create a username[, but it keeps taking me back to the same page]",I keep getting visit connect.cname--.com to create a username,", but it keeps taking me back to the same page",0,0,0,0,0,0,0
4,2,10084,2,[Since the new ]cname- pname--- email I cannot open my emails on any device except my I-Pad. [I assume this is a setting issue can you help me with this?],cname- pname--- email I cannot open my emails on any device except my I-Pad. ,Since the new I assume this is a setting issue can you help me with this?,0,0,0,0,0,1,0
4,2,10248,2,"I was wondering why my current statement balance is $223.40, when my Current Services charge is $160.93 and Taxes, Fees and Charges are $15.57. [And my previous bal and payments received are $111.35]","I was wondering why my current statement balance is $223.40, when my Current Services charge is $160.93 and Taxes, Fees and Charges are $15.57. ",And my previous bal and payments received are $111.35,0,1,0,0,0,0,0
4,2,10296,2,Why did my bill go up this month? [No change in service or additional chargers.],Why did my bill go up this month? ,No change in service or additional chargers.,0,1,0,0,0,0,0
4,2,9599,2,"[About a month ago, ]I received a card stating ""informattion associated with your online account was changed."" [What was that about?]","I received a card stating ""informattion associated with your online account was changed."" ","About a month ago, What was that about?",0,1,0,0,0,1,0
4,2,9648,2,I had turned off the voice answering machine but it is back on and I can't access the message. [I want to use my phones system.],I had turned off the voice answering machine but it is back on and I can't access the message. ,I want to use my phones system.,0,0,0,0,0,1,0
4,2,9813,2,can you please add HOH to my account [so I can pay my bill online],can you please add HOH to my account ,so I can pay my bill online,0,0,0,0,0,1,0
4,2,10077,2,i would like to know if i have the fastest internet [i can get],i would like to know if i have the fastest internet ,i can get,0,0,0,0,0,1,0
4,2,10253,2,The weather channel does not show local weather [like everyone elses in this area. it shows weather for down off the mountain],The weather channel does not show local weather ,like everyone elses in this area. it shows weather for down off the mountain,0,1,0,0,0,0,0
4,2,10229,2,I am trying to apply on line[. I cannot get pass the first page. I have done what it says. Is there a way I ]can email my resume to the Vancouver Wa one?,I am trying to apply on linecan email my resume to the Vancouver Wa one?,. I cannot get pass the first page. I have done what it says. Is there a way I ,0,1,0,0,0,0,0
4,2,9581,2,"[I set up a new account to ""auto pay"" my account. The account ]now ways ""Auto Pay Pending""[ and ]should be paid on 11/6/15.[ ]I[ just] want to make sure that the payment will really be made[ since I changed]","now ways ""Auto Pay Pending""should be paid on 11/6/15.I want to make sure that the payment will really be made","I set up a new account to ""auto pay"" my account. The account  and   just since I changed",0,1,0,0,0,0,0
4,2,9953,2,"[I did not change anything,] but am not able to sign in. [Apparently I am an idiot because I cannot follow your directions to find Please help./change my username and/or password.]", but am not able to sign in. ,"I did not change anything,Apparently I am an idiot because I cannot follow your directions to find Please help./change my username and/or password.",0,0,1,0,0,0,1
4,2,10481,2,I am on my email but can't get off to get on anything else. [What do I do?],I am on my email but can't get off to get on anything else. ,What do I do?,0,0,0,0,0,1,0
4,2,10504,2,the download speeds directly from the internet feed is coming in at download 63.36Mbps but the PCs operating off your Ubee router are extremely slow--18.81 download. [Something must be wrong with this],the download speeds directly from the internet feed is coming in at download 63.36Mbps but the PCs operating off your Ubee router are extremely slow--18.81 download. ,Something must be wrong with this,0,0,0,0,0,1,0
4,2,10335,2,I'm trying to log into my account but i forgot my password. [and I can't find a security code on my bill can you help?],I'm trying to log into my account but i forgot my password. ,and I can't find a security code on my bill can you help?,0,1,0,0,0,1,0
4,2,10375,2,[i am going to have to log on to my email account from a computer at my work.. ]I can't find or remember my user name and password...[ i have my user id and password for my cname--.com account],I can't find or remember my user name and password...,i am going to have to log on to my email account from a computer at my work..  i have my user id and password for my cname--.com account,0,1,0,0,0,0,0
4,2,10065,2,I need to view my bill and I keep getting an alert to put in more info. [Its asking for reciever info. I just want to look at my bill],I need to view my bill and I keep getting an alert to put in more info. ,Its asking for reciever info. I just want to look at my bill,0,1,0,0,0,0,0
4,2,10171,2,I was notified that an updated modem was available for my account.[ Can I verify this?],I was notified that an updated modem was available for my account., Can I verify this?,0,0,0,0,0,1,0
4,2,10379,2,I'm trying to view my bill on line and it says I need to be signed on as the head of household. [I have hd to call in once before to get this resolved. I am the only member of this house hold who is an],I'm trying to view my bill on line and it says I need to be signed on as the head of household. ,I have hd to call in once before to get this resolved. I am the only member of this house hold who is an,0,1,0,1,0,0,0
4,2,9963,2,[Hello...]I am not able to connect to my email.[ Is there some kind of problem going on?],I am not able to connect to my email.,Hello... Is there some kind of problem going on?,1,0,0,0,0,1,0
4,2,9925,2,"[I was wondering: ]I have cname-- phone, & I have a caller that mistakenly thinks I am someone else[, a case of mistaken identity, if you will - I have informed the person (whom I have never met) that I]","I have cname-- phone, & I have a caller that mistakenly thinks I am someone else","I was wondering: , a case of mistaken identity, if you will - I have informed the person (whom I have never met) that I",0,0,0,0,0,1,0
4,2,9926,2,"I am a current cname-- customer with phone and internet, but not TV. I am thinking of dropping DirecTV and bundling all three with you guys. [What kind of deal can I get?]","I am a current cname-- customer with phone and internet, but not TV. I am thinking of dropping DirecTV and bundling all three with you guys. ",What kind of deal can I get?,0,0,0,0,0,1,0
4,2,10285,2,[the last several days ]I have had trouble viewing movies and tv shows on my ipad. connection slows and goes to audio only[ I restarted both the modem and the router and problem continues],I have had trouble viewing movies and tv shows on my ipad. connection slows and goes to audio only,the last several days  I restarted both the modem and the router and problem continues,0,1,0,0,0,0,0
4,2,9889,2,"I have autopsy through my credit card. The security code was changed. [Do you need this information. At any rate, where would I go on this website to change this type of information?]",I have autopsy through my credit card. The security code was changed. ,"Do you need this information. At any rate, where would I go on this website to change this type of information?",0,0,0,0,0,1,0
4,2,10004,2,"After signing in, whenever I try to check my email, I get looped back to the sign-in page. [Any idea why this is happening?]","After signing in, whenever I try to check my email, I get looped back to the sign-in page. ",Any idea why this is happening?,0,0,0,0,0,1,0
4,2,10292,2,when i turn off my cable why does it come back snowy no picture [they just installed yesterday],when i turn off my cable why does it come back snowy no picture ,they just installed yesterday,0,1,0,0,0,0,0
4,2,10180,2,[Good morning! ]I have a past due balance on my account of $ 103.00. Can I pay it tomorrow without having service interruption?,I have a past due balance on my account of $ 103.00. Can I pay it tomorrow without having service interruption?,Good morning! ,1,0,0,0,0,0,0
4,2,10453,2,I just reset my password. It worked for 5 minutes now it' says its incorret [and I need to reset it again. UGH!!! Is something going on with cname-- tongiht?],I just reset my password. It worked for 5 minutes now it' says its incorret ,and I need to reset it again. UGH!!! Is something going on with cname-- tongiht?,0,1,0,0,0,0,1
4,2,9831,2,when my phone rings now the number comes across my tv screen.[ It's never done that before],when my phone rings now the number comes across my tv screen., It's never done that before,0,0,0,0,0,1,0
4,2,9629,2,"[Don't forget, ]we cancelled TV service and paid what they said we owed for upcoming billing cycle",we cancelled TV service and paid what they said we owed for upcoming billing cycle,"Don't forget, ",0,0,0,0,0,1,0
4,2,9923,2,"I did not change my user name but it will not recognize it. [Have tried last few days, several times. Did ATT mess this up? what happened?]",I did not change my user name but it will not recognize it. ,"Have tried last few days, several times. Did ATT mess this up? what happened?",0,1,0,0,0,1,0
4,2,10348,2,when I am trying to select several emails to delete it will open an email and uncheck the ones I had selected to delete.[ Making it very frustrating to get any emails deleted.],when I am trying to select several emails to delete it will open an email and uncheck the ones I had selected to delete., Making it very frustrating to get any emails deleted.,0,1,0,1,0,0,0
4,2,10113,2,[Ok...for the 3rd screen!! What the heck!!! ]Email will once again not accept my password![ What is going on with your sorry service this time?],Email will once again not accept my password!,Ok...for the 3rd screen!! What the heck!!!  What is going on with your sorry service this time?,0,1,0,1,0,0,1
4,2,10307,2,[hi i need to talk to some one about my] internet speed problem, internet speed problem,hi i need to talk to some one about my,1,0,0,0,0,1,0
4,2,10322,2,One of my channels changed to spanish (SAP) [I dont know why bit ]how do I change it back to english,One of my channels changed to spanish (SAP) how do I change it back to english,I dont know why bit ,0,0,0,0,0,1,0
4,2,10323,2,"why am I getting ""Invalid user information was provided. Please try again? [I took the info off my bill]","why am I getting ""Invalid user information was provided. Please try again? ",I took the info off my bill,0,1,0,0,0,0,0
4,2,10345,2,[I have a previous order that needed first months payment up front it was $130 ]I was wondering if I took the cable off and just got WiFi how much would that cost up front.,I was wondering if I took the cable off and just got WiFi how much would that cost up front.,I have a previous order that needed first months payment up front it was $130 ,0,1,0,0,0,0,0
4,2,10351,2,"There used to be a screen online to block incoming numbers,[ I can't find it.]","There used to be a screen online to block incoming numbers,", I can't find it.,0,1,0,0,0,0,0
4,2,10365,2,I have not been able to access my voicemail [for about a week now.],I have not been able to access my voicemail ,for about a week now.,0,1,0,0,0,0,0
4,2,10369,2,I have requested to receive an email notification for my bill and did not get one this month. [(Nov) i just came to the site wondering when my bill was due and find that is was due on the 10th. I have],I have requested to receive an email notification for my bill and did not get one this month. ,(Nov) i just came to the site wondering when my bill was due and find that is was due on the 10th. I have,0,1,0,0,0,0,0
4,2,10429,2,"I just signed up with cname-- Wi-Fi and I am trying to use my old username and password. [I had a account with cname-- but turned in my DVR, modem and Wi-Fi and just got the wi-fi]",I just signed up with cname-- Wi-Fi and I am trying to use my old username and password. ,"I had a account with cname-- but turned in my DVR, modem and Wi-Fi and just got the wi-fi",0,1,0,0,0,0,0
4,2,10440,2,"I want to set up my iPad & computer [I've been trying for 2 days with no luck can I call someone and do it over the phone? If so who do I call, zip code #####]",I want to set up my iPad & computer ,"I've been trying for 2 days with no luck can I call someone and do it over the phone? If so who do I call, zip code #####",0,1,0,0,0,1,0
4,2,9566,2,How do I print a the payment confirmation after I've [already ]made the payment,How do I print a the payment confirmation after I've made the payment,already ,0,0,0,0,0,1,0
4,2,9575,2,"[By updating my username, etc. and giving you my e-mail address the systems is saying this is where they will send my bill. ]I do not want me bill delivered by e-mail. I want to receive in the mail.",I do not want me bill delivered by e-mail. I want to receive in the mail.,"By updating my username, etc. and giving you my e-mail address the systems is saying this is where they will send my bill. ",0,1,0,0,0,0,0
4,2,9646,2,I was signing the electronic letter to switch my telephone and internet services and there was an error.[ The site forwarded me here],I was signing the electronic letter to switch my telephone and internet services and there was an error., The site forwarded me here,0,1,0,0,0,0,0
4,2,9674,2,I am enrolled in auto pay but would like to pay my bill for this month using a different method. [Can I do that. And if so I want to make sure that an auto pay will not go through for this bill as well],I am enrolled in auto pay but would like to pay my bill for this month using a different method. ,Can I do that. And if so I want to make sure that an auto pay will not go through for this bill as well,0,0,0,0,0,1,0
4,2,9754,2,my email defaults to mobile email[ I do not have any mobil device ]how do i just go back to getting emai on my desktop,my email defaults to mobile emailhow do i just go back to getting emai on my desktop, I do not have any mobil device ,0,1,0,0,0,0,0
4,2,9838,2,How did I get a past due amount?[ I paid in October. Did I miss a month? Please let me know.],How did I get a past due amount?, I paid in October. Did I miss a month? Please let me know.,0,1,0,0,0,1,0
4,2,9861,2,I am trying to get into my cname-- account and get my password[...so I can change it],I am trying to get into my cname-- account and get my password,...so I can change it,0,0,0,0,0,1,0
4,2,9877,2,I am trying to sign in to my account online [and repeatedly] get this message: This XML file does not appear to have any style information associated with it. The document tree is shown below. <status>,I am trying to sign in to my account online  get this message: This XML file does not appear to have any style information associated with it. The document tree is shown below. <status>,and repeatedly,0,0,0,0,0,1,0
4,2,9938,2,"why are the digital channels chattering[, but the same channel non-digital is fine?]",why are the digital channels chattering,", but the same channel non-digital is fine?",0,1,0,0,0,0,0
4,2,9940,2,[am ]unable to sign in for the M/S Edge e-mail[.] [Having trouble getting a new password accepted.],unable to sign in for the M/S Edge e-mail ,am .Having trouble getting a new password accepted.,0,1,0,0,0,0,0
4,2,10014,2,"I'm not able to get into [my ]email [after properly putting in my info, confirming my username, resetting my password, yadda yadda]",I'm not able to get into email ,"my after properly putting in my info, confirming my username, resetting my password, yadda yadda",0,1,0,0,0,0,0
4,2,10019,2,I am unable to sign in to my e-mail. [the page begin to load and then drops out and reverts to my sign in page?],I am unable to sign in to my e-mail. ,the page begin to load and then drops out and reverts to my sign in page?,0,1,0,0,0,0,0
4,2,10179,2,If i pay my bill online will y service get turned back on immediately [like when I call the payment in],If i pay my bill online will y service get turned back on immediately ,like when I call the payment in,0,0,0,0,0,1,0
4,2,10219,2,Why can I not sign in with name user name and password [-------------------- and my password ---------I thought the change would make things easier],Why can I not sign in with name user name and password ,-------------------- and my password ---------I thought the change would make things easier,0,1,0,0,0,0,0
4,2,10280,2,"[I brought a new pc,] I need to reinstall my antivires app to my new pc", I need to reinstall my antivires app to my new pc,"I brought a new pc,",0,1,0,0,0,0,0
4,2,10315,2,I need to change the card on file for billing. [Where can I edit my billing info?],I need to change the card on file for billing. ,Where can I edit my billing info?,0,0,0,0,0,1,0
4,2,10325,2,looking to add NFL network [and I don't know the bundle options with NFL network],looking to add NFL network ,and I don't know the bundle options with NFL network,0,0,0,0,0,1,0
4,2,10332,2,why cant i open my account online? [Your website is not working....],why cant i open my account online? ,Your website is not working....,0,1,0,1,0,0,0
4,2,10336,2,[I have talked with 6 or 7 experts(?) over the last week and each one has a different solution. Yet] I still cannot receive personal emails. [Is there anyone at pname--- who can fix my problem? It has], I still cannot receive personal emails. ,I have talked with 6 or 7 experts(?) over the last week and each one has a different solution. YetIs there anyone at pname--- who can fix my problem? It has,0,1,0,0,0,1,0
4,2,10458,2,it says that i don't have any e-mail [and i know i do please help???],it says that i don't have any e-mail ,and i know i do please help???,0,0,0,0,0,1,0
4,2,10254,2,"I am interested in the cname-- bundle service you are offering and I was wondering if I could have the complete details on the charges.[ Example, if I have multiple rooms with TV's are all the boxes]",I am interested in the cname-- bundle service you are offering and I was wondering if I could have the complete details on the charges.," Example, if I have multiple rooms with TV's are all the boxes",0,1,0,0,0,0,0
4,2,10492,2,"My cname-- log in is not working to watch TV online. [I have my log in info correct, but it is telling me it doesn't match your records.]",My cname-- log in is not working to watch TV online. ,"I have my log in info correct, but it is telling me it doesn't match your records.",0,1,0,0,0,0,0
4,2,10175,2,[I am a current customer I am moving and ]need help with getting someone from cname-- to help with hooking up my televisions and connecting my wifi services,need help with getting someone from cname-- to help with hooking up my televisions and connecting my wifi services,I am a current customer I am moving and ,0,1,0,0,0,0,0
4,2,9914,2,"[I ]log into cname--, thien click e-mail and cname-- keeps sending me back to the log in page[, Why?!]","log into cname--, thien click e-mail and cname-- keeps sending me back to the log in page","I , Why?!",0,0,0,0,0,0,1
4,2,10484,2,[We had cname-- internet and recently upgraded to cable and phone. Now it seems as if our internet is considerably slower.] Did our speed get lowered?, Did our speed get lowered?,We had cname-- internet and recently upgraded to cable and phone. Now it seems as if our internet is considerably slower.,0,1,0,0,0,0,0
4,2,9647,2,"How to get cname-- to run the physical cable for tv, internet, and home phone 1000 feet to my address. [I need cable, Windstteam is unreliable, over priced and service is outdated. Please bring cable t]","How to get cname-- to run the physical cable for tv, internet, and home phone 1000 feet to my address. ","I need cable, Windstteam is unreliable, over priced and service is outdated. Please bring cable t",0,1,0,1,0,0,0
4,2,10129,2,I just want to access my email. [Should not be this hard cname--!!!!],I just want to access my email. ,Should not be this hard cname--!!!!,0,0,0,1,0,0,1
4,2,10100,2,I am not receiving my email [for the last few hours ]today. How do I access my email at cname--.net? [I usually use mac mail.],I am not receiving my email today. How do I access my email at cname--.net? ,for the last few hours I usually use mac mail.,0,1,0,0,0,0,0
4,2,10117,2,"How do I get my cname-- email account[, with this new screen??????]",How do I get my cname-- email account,", with this new screen??????",0,0,0,0,0,1,1
4,2,9916,2,I am requesting for cname-- to add Fido TV to their line up[. It is a free channel.],I am requesting for cname-- to add Fido TV to their line up,. It is a free channel.,0,1,0,0,0,0,0
4,2,9521,2,[I am ------------. Last evening I went onto channel 2495 to upgrade my service to the Silver plan. ]I do not see that I have some of the channels that are a part of that service. [Can you tell me why],I do not see that I have some of the channels that are a part of that service. ,I am ------------. Last evening I went onto channel 2495 to upgrade my service to the Silver plan. Can you tell me why,0,1,0,0,0,1,0
4,2,9797,2,i want to use my old usernamer [but your system will not let me.],i want to use my old usernamer ,but your system will not let me.,0,1,0,0,0,0,0
4,2,10446,2,"I am not receiving email. [Is there a problem with my email address ""-----------------"" or with the server ? Thank you.]",I am not receiving email. ,"Is there a problem with my email address ""-----------------"" or with the server ? Thank you.",0,0,0,0,1,1,0
4,2,10412,2,[my name is --------------- ]i had tv hooked up yesyerday[ i was not happy with the channel selection] i need to change to the silver package [and they told me id have to wait till this morning due to a p],i had tv hooked up yesyerday i need to change to the silver package ,my name is ---------------  i was not happy with the channel selectionand they told me id have to wait till this morning due to a p,0,1,0,0,0,0,0
4,2,9947,2,trying to find out why my modem isnt working[ at #### ------ ---- ------ hwy],trying to find out why my modem isnt working, at #### ------ ---- ------ hwy,0,1,0,0,0,1,0
4,2,10499,2,is there a phone answering machine which works with pname--- phone [so i can see if there are messages or not?],is there a phone answering machine which works with pname--- phone ,so i can see if there are messages or not?,0,0,0,0,0,1,0
4,2,10236,2,yes I put in my update info andchecked agreement notice [now what do I do],yes I put in my update info andchecked agreement notice ,now what do I do,0,0,0,0,0,1,0
4,2,10498,2,"It shows that auto pay is pending but it didn't pay the bill this is over two months. [yet when I look on Manage Auto Pay, it again say pending and in blue it say cancel auto pay. I do't want to canc]",It shows that auto pay is pending but it didn't pay the bill this is over two months. ,"yet when I look on Manage Auto Pay, it again say pending and in blue it say cancel auto pay. I do't want to canc",0,1,0,0,0,0,0
4,2,10301,2,my dvr i called about a while back is still not recording. [I keep resetting it but does not help],my dvr i called about a while back is still not recording. ,I keep resetting it but does not help,0,1,0,0,0,0,0
4,2,10502,2,"[I am working on a desk top which can send email, but] my ipad and android do not send email[, they say, ]the user name or password for SMTP: -------------------- is incorrect[. How do I fix this]", my ipad and android do not send emailthe user name or password for SMTP: -------------------- is incorrect,"I am working on a desk top which can send email, but, they say, . How do I fix this",0,1,0,0,0,1,0
4,2,10393,2,our HD/DVR keeps cutting out. [I've tried refreshing multiple times. Its really annoying.],our HD/DVR keeps cutting out. ,I've tried refreshing multiple times. Its really annoying.,0,1,0,0,0,0,1
4,2,10289,2,I'm trying to pay my bill. [Something is wrong with your system. ]Why won't it take my payment. [There is nothing wrong with my account.],I'm trying to pay my bill. Why won't it take my payment. ,Something is wrong with your system. There is nothing wrong with my account.,0,1,0,0,0,0,0
4,2,10326,2,[I'm not home but my daughter is and is ]wondering why our internet is down. [She has re-set the router twice. What do I need to do?],wondering why our internet is down. ,I'm not home but my daughter is and is She has re-set the router twice. What do I need to do?,0,1,0,0,0,1,0
4,2,10495,2,"[I have over 12,000 messages in my email account, ]Can some delete them all for me so I can start fresh. [I can only delete 25 at a time.]",Can some delete them all for me so I can start fresh. ,"I have over 12,000 messages in my email account, I can only delete 25 at a time.",0,1,0,0,0,0,0
4,2,10407,2,what is the phone number to pay bill?[ your website has problems!],what is the phone number to pay bill?, your website has problems!,0,0,0,1,0,0,0
4,2,10240,2,Can not get into my email [I have spent way to much time on this],Can not get into my email ,I have spent way to much time on this,0,0,0,1,0,0,0
4,2,10275,2,[I just had service installed yesterday. My mother was here because I was working and] she didn't tell the tech I had a new phone to hook up. [So I tried installing it tonight following the instructions], she didn't tell the tech I had a new phone to hook up. ,I just had service installed yesterday. My mother was here because I was working andSo I tried installing it tonight following the instructions,0,1,0,0,0,0,0
4,2,10349,2,"Is there a problem with the service in the Wausau Wisconsin area [with some channels like history, discovery, a&e etc???]",Is there a problem with the service in the Wausau Wisconsin area ,"with some channels like history, discovery, a&e etc???",0,0,0,0,0,1,0
4,2,10196,2,Local ABC channel will not work on pname--- app for iPad[ for nearly 4 weeks now],Local ABC channel will not work on pname--- app for iPad, for nearly 4 weeks now,0,1,0,0,0,0,0
4,2,10364,2,"[hello.] I selected a package along with some other options and it gave me a total of $183.00 [( included installation,etc.) ]is that my first months bill ?", I selected a package along with some other options and it gave me a total of $183.00 is that my first months bill ?,"hello.( included installation,etc.) ",1,0,0,0,0,1,0
4,2,10425,2,i was wondering what the website was i need to go to to verify before i can get my phone service turned on? [i have a web link but it does not work.],i was wondering what the website was i need to go to to verify before i can get my phone service turned on? ,i have a web link but it does not work.,0,1,0,0,0,0,0
4,2,10356,2,[Currently an email comes to me whenever the phone rings and when they leave a voicemail. ]I need to be out of the office and forward the emails to someone else. [I cannot figure out how to do this.],I need to be out of the office and forward the emails to someone else. ,Currently an email comes to me whenever the phone rings and when they leave a voicemail. I cannot figure out how to do this.,0,1,0,0,0,1,0
4,2,10402,2,"Everytime I try to access my bill online, the site kicks me out saying it is due to ""inactivity"" [Even if it has been less than 2 minutes. Can you explain what is wrong here?]","Everytime I try to access my bill online, the site kicks me out saying it is due to ""inactivity"" ",Even if it has been less than 2 minutes. Can you explain what is wrong here?,0,1,0,0,0,1,0
4,2,10394,2,[I havn't signd in lately and ]I can not remember my password or user name.[ any way you could help?],I can not remember my password or user name.,I havn't signd in lately and  any way you could help?,0,1,0,0,0,1,0
4,2,10297,2,"I ordered new services last night[, to be installed today. ]I would like to chat with someone [to answer a few questions i have]",I ordered new services last nightI would like to chat with someone ,", to be installed today. to answer a few questions i have",0,1,0,0,0,1,0
4,2,10183,2,how to get on Wi-Fi network [to use and to change password],how to get on Wi-Fi network ,to use and to change password,0,1,0,0,0,0,0
4,2,10118,2,Really would like to lower our monthly bill. [What can we do to accomplish this?],Really would like to lower our monthly bill. ,What can we do to accomplish this?,0,0,0,0,0,1,0
4,2,10060,2,We are moing on Friday and need to move our Internet service. [We can take all our internet equipment with us.],We are moing on Friday and need to move our Internet service. ,We can take all our internet equipment with us.,0,1,0,0,0,0,0
4,2,10058,2,how do I watch TV on my laptop computer [in my home],how do I watch TV on my laptop computer ,in my home,0,1,0,0,0,0,0
4,2,9789,2,HOW CAN I CONTACT AT&T IN THIS AREA?[ I UNDERSTAND THEY ACTUALLY THE CABLES AFTER INSTALLATION.],HOW CAN I CONTACT AT&T IN THIS AREA?, I UNDERSTAND THEY ACTUALLY THE CABLES AFTER INSTALLATION.,0,0,0,0,0,1,0
4,2,9784,2,"im trying to change my card number[, but I cannot figure out how]",im trying to change my card number,", but I cannot figure out how",0,0,0,0,0,1,0
4,2,9894,2,My TV is displaying ref code -----. [I refreshed on-line but didn't help. Can you send a refresh signal? Art],My TV is displaying ref code -----. ,I refreshed on-line but didn't help. Can you send a refresh signal? Art,0,0,0,0,0,1,0
4,2,10010,2,I want to watch live tv on my iPad. [What can you do for me?],I want to watch live tv on my iPad. ,What can you do for me?,0,0,0,0,0,1,0
4,2,9845,2,I want to pay my bill then set up auto pay[...can you help me?],I want to pay my bill then set up auto pay,...can you help me?,0,0,0,0,0,1,0
4,2,9736,2,i want to know why my phone isn't working.[ I make sure your goddamn bill is paid on time; now i want my phone service.],i want to know why my phone isn't working., I make sure your goddamn bill is paid on time; now i want my phone service.,0,0,0,1,0,0,0
4,2,9732,2,"can we get a replacement receiver? [one of ours in not hd and all of our tvs are, and the quality is terrible on that particular one....or is there something newer you offer]",can we get a replacement receiver? ,"one of ours in not hd and all of our tvs are, and the quality is terrible on that particular one....or is there something newer you offer",0,1,0,0,0,0,0
4,2,9719,2,"I received a coupon, but can't reeem it,[ what can I do?]","I received a coupon, but can't reeem it,", what can I do?,0,0,0,0,0,1,0
4,2,10017,2,You tell me to use the name and password I've always used but you do not accept them[...why],You tell me to use the name and password I've always used but you do not accept them,...why,0,0,0,0,0,1,0
4,2,9995,2,why am i unable to connect with my user name and password? [I am a new client and having problems. I think it is because of upper case/lower case in my password. HOW TO SOLVE THIS?],why am i unable to connect with my user name and password? ,I am a new client and having problems. I think it is because of upper case/lower case in my password. HOW TO SOLVE THIS?,0,1,0,0,0,1,0
4,2,9829,2,When I go ON-Demand it is frozen to go up and down to channels.[ What gives],When I go ON-Demand it is frozen to go up and down to channels., What gives,0,0,0,0,0,1,0
4,2,9823,2,I had an 8:00 appt for installation today but noone is here[ Can you help?],I had an 8:00 appt for installation today but noone is here, Can you help?,0,0,0,0,0,1,0
4,2,9956,2,"I just made online payment, did not get confirmation. [Did payment go thr?]","I just made online payment, did not get confirmation. ",Did payment go thr?,0,0,0,0,0,1,0
4,2,9902,2,My statement says i owe $157.24 but the total balance shows as $164.59 on the website. [Where is this discrepancy coming from?],My statement says i owe $157.24 but the total balance shows as $164.59 on the website. ,Where is this discrepancy coming from?,0,0,0,0,0,1,0
4,2,10005,2,[Is there a problem with the website? ]I am trying to pay my bill.,I am trying to pay my bill.,Is there a problem with the website? ,0,0,0,0,0,1,0
4,2,9955,2,[can you pull up my account and ]see if I'm scheduled for interruption,see if I'm scheduled for interruption,can you pull up my account and ,0,0,0,0,0,1,0
4,2,10111,2,"I get ""no signal"" on my TV.[ Nothing else. What do I need to do?]","I get ""no signal"" on my TV.", Nothing else. What do I need to do?,0,0,0,0,0,1,0
4,2,9788,2,I already updated my user name but it's asking for it again.[ What is going on?],I already updated my user name but it's asking for it again., What is going on?,0,0,0,0,0,1,0
4,2,10059,2,woul you please resey my password. [This happens ever time I sign in.],woul you please resey my password. ,This happens ever time I sign in.,0,1,0,0,0,0,0
4,2,9920,2,"my bill i received in the mail differs than the total i am being asked to pay[, Why?]",my bill i received in the mail differs than the total i am being asked to pay,", Why?",0,0,0,0,0,1,0
4,2,9909,2,I can't access my e-mail. [Keeps asking for me to sign-in and I do sign in! HELP!],I can't access my e-mail. ,Keeps asking for me to sign-in and I do sign in! HELP!,0,0,0,0,0,0,1
4,2,9826,2,I would like to lower my TV package.[ We are just paying too much per month],I would like to lower my TV package., We are just paying too much per month,0,0,0,1,0,0,0
4,2,9804,2,[good morning. ]i need to make a payment but all i have is a ax card,i need to make a payment but all i have is a ax card,good morning. ,1,0,0,0,0,0,0
4,2,9675,2,"Why doesn't it remember my signin info [as with the old system, ]even tho' ""remember me"" is checked??","Why doesn't it remember my signin info even tho' ""remember me"" is checked??","as with the old system, ",0,1,0,0,0,0,0
4,2,10067,2,"[I helped my mother set up her email and now ]when she sends emails out, my name is showing in front of hers email name. [People do not know who they are getting emails from. We want just her name to s]","when she sends emails out, my name is showing in front of hers email name. ",I helped my mother set up her email and now People do not know who they are getting emails from. We want just her name to s,0,1,0,0,0,0,0
4,2,9900,2,"I cancelled AutoPay, but it still took out a payment without my knowledge [and now I am overdrafted in my bank account.]","I cancelled AutoPay, but it still took out a payment without my knowledge ",and now I am overdrafted in my bank account.,0,1,0,0,0,0,0
4,2,9885,2,[No -] I did all that and I got a weird message, I did all that and I got a weird message,No -,0,0,0,0,0,1,0
4,2,9865,2,"why can I not get any where?[ I""ve reset it 3 times and it does""t help.]",why can I not get any where?," I""ve reset it 3 times and it does""t help.",0,0,0,1,0,0,0
4,2,10025,2,I have the pick 10 channels for TV and would like to make some channel changes.[ can this be done online?],I have the pick 10 channels for TV and would like to make some channel changes., can this be done online?,0,0,0,0,0,1,0
4,2,9967,2,[Good Morning ]im paying someone's bill for them can you just pay by phone #?,im paying someone's bill for them can you just pay by phone #?,Good Morning ,1,0,0,0,0,0,0
4,2,10002,2,I type my same info. username and password in and the screen keeps going back and asking for yhe same info [time after time.],I type my same info. username and password in and the screen keeps going back and asking for yhe same info ,time after time.,0,1,0,0,0,0,0
4,2,9954,2,[If we are ]going south for winter do we have a box to turn in for internet,going south for winter do we have a box to turn in for internet,If we are ,0,0,0,0,0,1,0
4,2,9886,2,The dial tone comes and goes. Cannot receive or make calls. [It becomes a dead line. It won't let me hear voice messages either.... just a dead line after I have dialed into the voicemaill.],The dial tone comes and goes. Cannot receive or make calls. ,It becomes a dead line. It won't let me hear voice messages either.... just a dead line after I have dialed into the voicemaill.,0,1,0,0,0,0,0
4,2,9882,2,My TV is not working and hasn't been since late last night[...are you working on a repair?],My TV is not working and hasn't been since late last night,...are you working on a repair?,0,0,0,0,0,1,0
4,2,9851,2,I need help [understanding] how to get back on the cname-- Home page,I need help  how to get back on the cname-- Home page,understanding,0,0,0,0,0,1,0
4,2,9741,2,[Hello ]I have an appointment for tomorrow from 1-2 [to set up new Internet ]and I need change it to Friday,I have an appointment for tomorrow from 1-2 and I need change it to Friday,Hello to set up new Internet ,1,1,0,0,0,0,0
4,2,9609,2,[Hi. ]I have been told by some of my friends that they are getting spam that looks like it is coming from my cname--.net account. [What can i do?],I have been told by some of my friends that they are getting spam that looks like it is coming from my cname--.net account. ,Hi. What can i do?,1,0,0,0,0,1,0
4,2,9606,2,"why would an agent ""lie"" to me that Roku was not available in my area when my son who lives 3 doors from me has it.[ I don't need an answer, but request you pass this on.]","why would an agent ""lie"" to me that Roku was not available in my area when my son who lives 3 doors from me has it."," I don't need an answer, but request you pass this on.",0,0,0,0,0,1,0
4,2,9514,2,[HI ]I need to access the foxsport [and watch the world series .. Help],I need to access the foxsport ,HI and watch the world series .. Help,1,1,0,0,0,1,0
4,2,9725,2,how do I determine if I have ever signed in before? [seems like finding username and password is like an endless loop.],how do I determine if I have ever signed in before? ,seems like finding username and password is like an endless loop.,0,0,0,0,0,1,0
4,2,9511,2,"[I have a complaint about the phone service being so jointly connected to my cable, ie. ]when the cable is fudging up for little to NO reason the blasted phone is ALSO not working so I cannot call [Im N]",when the cable is fudging up for little to NO reason the blasted phone is ALSO not working so I cannot call ,"I have a complaint about the phone service being so jointly connected to my cable, ie. Im N",0,0,0,1,0,0,0
4,2,9522,2,I am unable to connect to the internet with my IPad. [I am able to connect on my laptop. ]Error gives me server not found.,I am unable to connect to the internet with my IPad. Error gives me server not found.,I am able to connect on my laptop. ,0,1,0,0,0,0,0
4,2,9605,2,"How are you suppose to update your billing information for auto-pay?[?? There's no selection for this, it's frustrating!]",How are you suppose to update your billing information for auto-pay?,"?? There's no selection for this, it's frustrating!",0,0,0,0,0,0,1
4,2,9657,2,[right now ]I am paying for phone service through cname-- which we do not use/ do not have a home phone[.] [Do i really need to be enrolled in that program?],I am paying for phone service through cname-- which we do not use/ do not have a home phone ,right now .Do i really need to be enrolled in that program?,0,0,0,0,0,1,0
4,2,9661,2,"I want to upgrade my tv package silver[, how do I go about it ?]",I want to upgrade my tv package silver,", how do I go about it ?",0,0,0,0,0,1,0
4,2,9676,2,My account is auto deducted from my checking but it is showing me behind[ what is up with that?],My account is auto deducted from my checking but it is showing me behind, what is up with that?,0,0,0,0,0,1,0
4,2,9685,2,I always have problems signing in to pay my bill.[ I hate going to your website.],I always have problems signing in to pay my bill., I hate going to your website.,0,0,0,1,0,0,0
4,2,9775,2,"[RE: bill delivery options. ]I have requested paper bill. I NEVER receive them[, have to on online to print and pay bill, and everytime I do this I have to reset my bill delivery options which mysterious]",I have requested paper bill. I NEVER receive them,"RE: bill delivery options. , have to on online to print and pay bill, and everytime I do this I have to reset my bill delivery options which mysterious",0,1,0,0,0,0,0
4,2,9879,2,Is you site still down? [It's been impossible to get in for the passed few weeks.],Is you site still down? ,It's been impossible to get in for the passed few weeks.,0,1,0,0,0,0,0
4,2,9881,2,Can't login into my email. Receiving a 500 Forwarding error[. How do I fix?],Can't login into my email. Receiving a 500 Forwarding error,. How do I fix?,0,0,0,0,0,1,0
4,2,9908,2,[I am currently ]enrolled in auto payment with a credit card. How can I change the cc acount number?,enrolled in auto payment with a credit card. How can I change the cc acount number?,I am currently ,0,1,0,0,0,0,0
4,2,9927,2,My account will not stay logged in. [When I select a tab a warning pops up stating my session will be logged out due to inactivity then immediatley logs out],My account will not stay logged in. ,When I select a tab a warning pops up stating my session will be logged out due to inactivity then immediatley logs out,0,1,0,0,0,0,0
4,2,9941,2,I cannot get my e-mail to open. [It keeps going back to the log in screen when I click on the e-mail icon. What is the problem?],I cannot get my e-mail to open. ,It keeps going back to the log in screen when I click on the e-mail icon. What is the problem?,0,1,0,0,0,1,0
4,2,10141,2,"[Hi, I think I need to make some changes in my cable bill because the ]payment just went way up and I don't think I can pay that extra $40/mo!",payment just went way up and I don't think I can pay that extra $40/mo!,"Hi, I think I need to make some changes in my cable bill because the ",1,1,0,0,0,0,0
4,2,10206,2,"[hi ,]my tv to my bedroom cable not working [, may you resend signal .thanks]",my tv to my bedroom cable not working ,"hi ,, may you resend signal .thanks",1,0,0,0,1,1,0
4,2,10209,2,"I'm trying to create an online profile[, and your website has me going in circles.]",I'm trying to create an online profile,", and your website has me going in circles.",0,0,0,1,0,0,0
4,2,10273,2,I am having trouble with my cable services[.] The picture is really pixelated and keeps cutting out. [I called a representative not too long ago and he told me to disconnect it then turn it back on.],I am having trouble with my cable services The picture is really pixelated and keeps cutting out. ,.I called a representative not too long ago and he told me to disconnect it then turn it back on.,0,1,0,0,0,0,0
4,2,10287,2,Why can't i make an online payment using my debit card.[..I have done this many times before.],Why can't i make an online payment using my debit card.,..I have done this many times before.,0,1,0,0,0,0,0
4,2,9531,2,[i will be out of the country whole month of december. ]can i suspend my december subscription and resume in january,can i suspend my december subscription and resume in january,i will be out of the country whole month of december. ,0,1,0,0,0,0,0
4,2,9692,2,"[As a new subscriber to cname--, ]how do I set up a cname--.net email address",how do I set up a cname--.net email address,"As a new subscriber to cname--, ",0,1,0,0,0,0,0
4,2,9722,2,[Hi. ]I would like to watch a TV show that was on last night. Can I do that online?,I would like to watch a TV show that was on last night. Can I do that online?,Hi. ,1,0,0,0,0,0,0
4,2,9812,2,[We are looking to switch to cname--. ]Is the tv remotes IR or RF? [One of our tvs is hung on the wall and the receiver is in the basement so I would need rf for that tv.],Is the tv remotes IR or RF? ,We are looking to switch to cname--. One of our tvs is hung on the wall and the receiver is in the basement so I would need rf for that tv.,0,1,0,0,0,0,0
4,2,9820,2,"[Hello, my Internet service was installed yesterday, but ]I don't know how to log into my account.",I don't know how to log into my account.,"Hello, my Internet service was installed yesterday, but ",1,1,0,0,0,0,0
4,2,9888,2,[pname--- screwed up my laptop.] I can no longer ge email. email works fine on ipad, I can no longer ge email. email works fine on ipad,pname--- screwed up my laptop.,0,1,0,0,0,0,0
4,2,9907,2,"I am having trouble getting my cname-- login to work for verifying access to online access to for channels included in my cname-- TV[ (espn, hallmark, etc). I am logged into my cname-- account so I kn]",I am having trouble getting my cname-- login to work for verifying access to online access to for channels included in my cname-- TV," (espn, hallmark, etc). I am logged into my cname-- account so I kn",0,1,0,0,0,0,0
4,2,9911,2,I am having problems with internet speed [since last nite. I work from home so speed is critical. Upload speed is only 1.96!],I am having problems with internet speed ,since last nite. I work from home so speed is critical. Upload speed is only 1.96!,0,1,0,1,0,0,0
4,2,10089,2,I need to order an extra receiver. [Can I do it through the site?],I need to order an extra receiver. ,Can I do it through the site?,0,0,0,0,0,1,0
4,2,10095,2,I am trying to login and it is asking for my cname-- email address. I don't want to use my cname-- email address. [Why won't the system let me login?],I am trying to login and it is asking for my cname-- email address. I don't want to use my cname-- email address. ,Why won't the system let me login?,0,0,0,0,0,1,0
4,2,10110,2,"[I am in Whitefish, MT. ]My internet is very slow today.[..unable to stream... Local issues?]",My internet is very slow today.,"I am in Whitefish, MT. ..unable to stream... Local issues?",0,1,0,0,0,1,0
4,2,10114,2,"I'm trying to log in to my email[ and I see this: ""Our site has a new look, but your sign-in info is the same. Sign in with the username/email address and password you've always used."" So I fill in t]",I'm trying to log in to my email," and I see this: ""Our site has a new look, but your sign-in info is the same. Sign in with the username/email address and password you've always used."" So I fill in t",0,1,0,0,0,0,0
4,2,10245,2,[cname-- is suppose to be fast but ]my computer is very slow.[ I would like to know what is wrong.],my computer is very slow.,cname-- is suppose to be fast but  I would like to know what is wrong.,0,1,0,0,0,1,0
4,2,10460,2,[Hello. Hope you're having a great evening. I just turned on my TV to relax for the evening and unfortunately ]my cname-- app for my Roku box isn't work. Error M103 is what it says on the TV,my cname-- app for my Roku box isn't work. Error M103 is what it says on the TV,Hello. Hope you're having a great evening. I just turned on my TV to relax for the evening and unfortunately ,1,1,0,0,0,0,0
4,2,9577,2,"I am trying to set-up a new E-mail address, as deleted the ---------------------.[ ]I have not received any confirmations or E-mails from any one .","I am trying to set-up a new E-mail address, as deleted the ---------------------.I have not received any confirmations or E-mails from any one .", ,0,0,0,0,0,0,0
4,2,9644,2,[Your website is difficult! ]Every time I log in it tells me I have been inactive and will be logged out for 30 seconds.[ I just logged in!],Every time I log in it tells me I have been inactive and will be logged out for 30 seconds.,Your website is difficult!  I just logged in!,0,0,0,1,0,0,1
4,2,10103,2,"[since you changed the format for tv listings,] I can longer get the listings for my area![ Some zipcode and different time zone comes up and when I try to change it to mine, it either says there's no]", I can longer get the listings for my area!,"since you changed the format for tv listings, Some zipcode and different time zone comes up and when I try to change it to mine, it either says there's no",0,1,0,0,0,0,0
4,2,9508,2,my hd isn't working on any of my televisions. [I'm getting the local channels in standard definition. What do I need to do?],my hd isn't working on any of my televisions. ,I'm getting the local channels in standard definition. What do I need to do?,0,1,0,0,0,1,0
4,2,9516,2,I HAVE A DISCONECT DATE OF 11/1/2015 [AND I DO NOT GET PAID TILL THE 11/7/2015 ]AND NEED TO EXTEND IT TILL FRIDAY [PLEASE],I HAVE A DISCONECT DATE OF 11/1/2015 AND NEED TO EXTEND IT TILL FRIDAY ,AND I DO NOT GET PAID TILL THE 11/7/2015 PLEASE,0,1,0,0,0,1,0
4,2,9525,2,"I need to cancel my service on November 6th[, what do I need to do?]",I need to cancel my service on November 6th,", what do I need to do?",0,0,0,0,0,1,0
4,2,9526,2,I dont like the new screen that comes up when I open my computer.[..I would like to get rid of it and go back to the way it was],I dont like the new screen that comes up when I open my computer.,..I would like to get rid of it and go back to the way it was,0,1,0,0,0,0,0
4,2,9529,2,[technician repaired wifi but did not reconnect Ethernet service for 5g to desktop. ]Unable to get 5g on Ethernet connection.,Unable to get 5g on Ethernet connection.,technician repaired wifi but did not reconnect Ethernet service for 5g to desktop. ,0,1,0,0,0,0,0
4,2,9530,2,Our cable is not working. [Is this something you can check remotely?],Our cable is not working. ,Is this something you can check remotely?,0,0,0,0,0,1,0
4,2,9534,2,[I just got the service installed on 10/31/15 and] I received no email information or no way to use the mobile app. [Help], I received no email information or no way to use the mobile app. ,I just got the service installed on 10/31/15 andHelp,0,1,0,0,0,1,0
4,2,9541,2,[my ]email does not send or receive very well. The box keeps popping up asking for username and passwoer. [Very annoying.],email does not send or receive very well. The box keeps popping up asking for username and passwoer. ,my Very annoying.,0,0,0,0,0,0,1
4,2,9563,2,where r business locations near cass city Michigan? [your web site does not show any locations!],where r business locations near cass city Michigan? ,your web site does not show any locations!,0,1,0,0,0,0,0
4,2,9564,2,why my internet speed is only 16.2 Mbps[ when you advertised 100 Mbps?],why my internet speed is only 16.2 Mbps, when you advertised 100 Mbps?,0,1,0,0,0,0,0
4,2,9565,2,I follow the exact instructions on my cell phone for sending email and it will not send. [I have no problem receiving email. I just cannot send.],I follow the exact instructions on my cell phone for sending email and it will not send. ,I have no problem receiving email. I just cannot send.,0,1,0,0,0,0,0
4,2,9578,2,[what] packages[ are available ]for existing customers. i need tv and internet, packagesfor existing customers. i need tv and internet,what are available ,0,0,0,0,0,1,0
4,2,9585,2,[This service is at my cottage.] Is there a way to discontinue service (or suspend it) for a time and then reconnect? [Trying to save $$ if we are not there for a month or two.], Is there a way to discontinue service (or suspend it) for a time and then reconnect? ,This service is at my cottage.Trying to save $$ if we are not there for a month or two.,0,1,0,0,0,1,0
4,2,9630,2,I'm considering cutting my cable off. It is so expensive.[ Is there anything you can do to help?],I'm considering cutting my cable off. It is so expensive., Is there anything you can do to help?,0,0,0,0,0,1,0
4,2,9632,2,I have a snowy picture. [I did all of the suggestions. ]The power light won't stay lit on the cable box. [What do I do now?],I have a snowy picture. The power light won't stay lit on the cable box. ,I did all of the suggestions. What do I do now?,0,1,0,0,0,1,0
4,2,9654,2,"I have neither dial tone nor can I receive or make calls[, internet and TV are working]",I have neither dial tone nor can I receive or make calls,", internet and TV are working",0,1,0,0,0,0,0
4,2,9656,2,my bill went up from $174.36 last month to $179.42 this month[ and I don't know why],my bill went up from $174.36 last month to $179.42 this month, and I don't know why,0,0,0,0,0,1,0
4,2,9683,2,"[If ]I want to send my payment by check, what address do I sent it to?","I want to send my payment by check, what address do I sent it to?",If ,0,0,0,0,0,1,0
4,2,9696,2,I would like to put my account on winter hold. [Is there an online method or do I need to call in?],I would like to put my account on winter hold. ,Is there an online method or do I need to call in?,0,0,0,0,0,1,0
4,2,9697,2,"[just got a new box, ]how do I make the time display on the box",how do I make the time display on the box,"just got a new box, ",0,1,0,0,0,0,0
4,2,9700,2,"[Hello, ]I would like to cancel my cable service and keep my internet",I would like to cancel my cable service and keep my internet,"Hello, ",1,0,0,0,0,0,0
4,2,9701,2,it wont let me pay mu bill it says im not hoh[ but iam],it wont let me pay mu bill it says im not hoh, but iam,0,0,0,0,0,1,0
4,2,9715,2,Your website keeps kicking me out. Says your session has expired. I have called and reset user name and pw. [I've shut my computer down and rebooted. Other sites are working fine. Please assist on fixi],Your website keeps kicking me out. Says your session has expired. I have called and reset user name and pw. ,I've shut my computer down and rebooted. Other sites are working fine. Please assist on fixi,0,1,0,0,0,1,0
4,2,9720,2,"II do not want new pname--- services, I just want [to use ]email.","II do not want new pname--- services, I just want email.",to use ,0,0,0,0,0,1,0
4,2,9723,2,"I thought I had automatic payments set up,[ but apparently I don't?]","I thought I had automatic payments set up,", but apparently I don't?,0,0,0,0,0,1,0
4,2,9744,2,My internet is down[ and has been for the second day now.] Who should I call?,My internet is down Who should I call?, and has been for the second day now.,0,1,0,0,0,0,0
4,2,9768,2,I would like to call to speak with someone to get help [with my problem],I would like to call to speak with someone to get help ,with my problem,0,0,0,0,0,1,0
4,2,9774,2,[I dont have a copy of my bill because I'm on auto pay and I dont get bills in the mail. ]I need to change my payment method. How do I access my account online?,I need to change my payment method. How do I access my account online?,I dont have a copy of my bill because I'm on auto pay and I dont get bills in the mail. ,0,1,0,0,0,0,0
4,2,9778,2,"[I'm a new customer. I have two regular cable TV receivers and one DVR. ]The DVR is not receiving some channels that the other two receivers are. [I constantly get ""One Moment Please. This channel should]",The DVR is not receiving some channels that the other two receivers are. ,"I'm a new customer. I have two regular cable TV receivers and one DVR. I constantly get ""One Moment Please. This channel should",0,1,0,0,0,0,0
4,2,9780,2,i would like to watch the sports package options. [Can you assist me?],i would like to watch the sports package options. ,Can you assist me?,0,0,0,0,0,1,0
4,2,9787,2,"[i got a new tv 2 days ago and ]still can't seem to get all my channels. A message keeps coming up,""one moment please, this channel should be available shortly.""[ I can]","still can't seem to get all my channels. A message keeps coming up,""one moment please, this channel should be available shortly.""",i got a new tv 2 days ago and  I can,0,1,0,0,0,0,0
4,2,9792,2,Hundreds of customers are experiencing download speeds of less than 10 Mbps.[ Are you fixing it?],Hundreds of customers are experiencing download speeds of less than 10 Mbps., Are you fixing it?,0,0,0,0,0,1,0
4,2,9825,2,"I would like to drop the NHL package,[ how can I do that]","I would like to drop the NHL package,", how can I do that,0,0,0,0,0,1,0
4,2,9833,2,How do I update my vredit card for billing? [There is nothing I can find to do that online.],How do I update my vredit card for billing? ,There is nothing I can find to do that online.,0,1,0,0,0,0,0
4,2,9835,2,If I have another location I want to link to this account [how do I do so],If I have another location I want to link to this account ,how do I do so,0,0,0,0,0,1,0
4,2,9846,2,I have an account but its not linked to my bill. [So how can i get it to so I can pay it!!!!!],I have an account but its not linked to my bill. ,So how can i get it to so I can pay it!!!!!,0,0,0,1,0,0,0
4,2,9852,2,I do not wish to update my user name [I will cancel this dam account you start creating more work for us ...your signal is not reliable anyways],I do not wish to update my user name ,I will cancel this dam account you start creating more work for us ...your signal is not reliable anyways,0,0,0,1,0,0,0
4,2,9912,2,[I have been ]trying for hours to sign in [with no LUCK !] [I have changed my password but yet still not able to connect... WHAT IS UP],trying for hours to sign in  ,I have been with no LUCK !I have changed my password but yet still not able to connect... WHAT IS UP,0,1,0,1,0,0,1
4,2,9929,2,[ITS NOT ASKING ME TO CREATE A NEW USER NAME.] WHEN I SIGN IN AND CLICK ON EMAIL IT GOES RIGHT BACK TO THE SIGN IN PAGE AGAIN., WHEN I SIGN IN AND CLICK ON EMAIL IT GOES RIGHT BACK TO THE SIGN IN PAGE AGAIN.,ITS NOT ASKING ME TO CREATE A NEW USER NAME.,0,1,0,0,0,0,0
4,2,9979,2,My emails. contacts and folders have disappeared. [How can I retrieve them???],My emails. contacts and folders have disappeared. ,How can I retrieve them???,0,0,0,0,0,1,1
4,2,9986,2,"I can change channels on my remote, but the other features don't work[ ...can you help me?]","I can change channels on my remote, but the other features don't work", ...can you help me?,0,0,0,0,0,1,0
4,2,9987,2,[am logged on to my account using a browser.] When I give those same credentials to BTN2GO and log in it says they are invalid., When I give those same credentials to BTN2GO and log in it says they are invalid.,am logged on to my account using a browser.,0,1,0,0,0,0,0
4,2,10001,2,"i cannot get on cname-- on demand[, would you check and see why ?]",i cannot get on cname-- on demand,", would you check and see why ?",0,0,0,0,0,1,0
4,2,10003,2,EMAIL INTERFACE DOESNT COME UP BUT FOR A SECOND. IT THEN REVERTS TO SIGN IN PAGE [AGAIN AND AGAIN. I AM ON GOOGLE CHROME],EMAIL INTERFACE DOESNT COME UP BUT FOR A SECOND. IT THEN REVERTS TO SIGN IN PAGE ,AGAIN AND AGAIN. I AM ON GOOGLE CHROME,0,1,0,0,0,0,0
4,2,10013,2,"[When i ]put my zipcode in [the space bar where it says zipcode ,] it keeps telling my incorrect zipcode",put my zipcode in  it keeps telling my incorrect zipcode,"When i the space bar where it says zipcode ,",0,1,0,0,0,0,0
4,2,10050,2,is my bill paid or not?[ One message says you will disconnect me and one says payment was successful],is my bill paid or not?, One message says you will disconnect me and one says payment was successful,0,1,0,0,0,0,0
4,2,10096,2,My last payment has not been decucted from my chceking account [posted 10/30 and ]now my bill shows I owe 64.99? [why is this? thanks],My last payment has not been decucted from my chceking account now my bill shows I owe 64.99? ,posted 10/30 and why is this? thanks,0,1,0,0,1,1,0
4,2,10101,2,"I am signed into my e-mail, but your site says it cannot open the page [or it just stalls out on the sign in screen]","I am signed into my e-mail, but your site says it cannot open the page ",or it just stalls out on the sign in screen,0,1,0,0,0,0,0
4,2,10106,2,[pk ]where are the big changes that were to be made Nov. 5th. [Nothing so far. when will you correct all the problems?],where are the big changes that were to be made Nov. 5th. ,pk Nothing so far. when will you correct all the problems?,0,1,0,0,0,0,0
4,2,10108,2,[This the third day that ]there is no sound on Judge Judy. [Sound works on everything else],there is no sound on Judge Judy. ,This the third day that Sound works on everything else,0,1,0,0,0,0,0
4,2,10119,2,"Trying to watch pname--- through my Roku and it verifies my account, but goes back to the Roku home screen?[ Any suggestions on how to get it to launch.]","Trying to watch pname--- through my Roku and it verifies my account, but goes back to the Roku home screen?", Any suggestions on how to get it to launch.,0,0,0,0,0,1,0
4,2,10122,2,How do I forward an email that I received [without having to type each persons forward address?],How do I forward an email that I received ,without having to type each persons forward address?,0,0,0,0,0,1,0
4,2,10123,2,why can't I read some of my e-mails. [they have nothing in them],why can't I read some of my e-mails. ,they have nothing in them,0,1,0,0,0,0,0
4,2,10143,2,[We have an order in for a bundle I am discontinuing our Dish .] I saw that you will pay to offset the fee we have to pay for discontinuing Dish. Do I have to do anything before you come out to hook us, I saw that you will pay to offset the fee we have to pay for discontinuing Dish. Do I have to do anything before you come out to hook us,We have an order in for a bundle I am discontinuing our Dish .,0,1,0,0,0,0,0
4,2,10144,2,[Hello. My Total Balance is almost $4 more than the total due on my statement. ]Is there a fee for paying online?,Is there a fee for paying online?,Hello. My Total Balance is almost $4 more than the total due on my statement. ,1,1,0,0,0,0,0
4,2,10149,2,[I just paid over $100 last month for my internet and ]on my statement from 10/15 it said $0 was owed and now it says I owe $145 [something is not right.],on my statement from 10/15 it said $0 was owed and now it says I owe $145 ,I just paid over $100 last month for my internet and something is not right.,0,1,0,0,0,1,0
4,2,10152,2,I have been unable to receive the Discovery Life Channel on one of our TV's[ recently -- the TV with the DVR box],I have been unable to receive the Discovery Life Channel on one of our TV's, recently -- the TV with the DVR box,0,1,0,0,0,0,0
4,2,10153,2,"[hello, ]my account shows the bill of 59.99 instead of 39.99[, why that happen? thanks!]",my account shows the bill of 59.99 instead of 39.99,"hello, , why that happen? thanks!",1,0,0,0,1,1,0
4,2,10169,2,How do I be made HOH [so I can make a payment],How do I be made HOH ,so I can make a payment,0,0,0,0,0,1,0
4,2,10187,2,Just tried to sign in for the first time and it has locked me out. [What's up?],Just tried to sign in for the first time and it has locked me out. ,What's up?,0,0,0,0,0,1,0
4,2,10200,2,"why can I not sign in [I have the same username + password, the only change is security question which is not the same as when I first signed up]",why can I not sign in ,"I have the same username + password, the only change is security question which is not the same as when I first signed up",0,1,0,0,0,0,0
4,2,10247,2,[Yes they are installing everything g at the new house and ]I want to get rid of the home phone,I want to get rid of the home phone,Yes they are installing everything g at the new house and ,0,1,0,0,0,0,0
4,2,10281,2,"[Hi, may I ask you a question?] My bill is 29.99/mo for internet only. This time it did increase 50%. [Why and how is it possible? Thanks]", My bill is 29.99/mo for internet only. This time it did increase 50%. ,"Hi, may I ask you a question?Why and how is it possible? Thanks",1,0,0,0,0,1,0
4,2,10132,2,Well I tried the tv service but I decide I don't want it [can I cancel it and not be charged?],Well I tried the tv service but I decide I don't want it ,can I cancel it and not be charged?,0,0,0,0,0,1,0
4,2,9928,2,[Presently I have cname-- Internet and Direct TV. ]What is the best package deal you can give me on cname-- Internet and cname-- TV SILVER?,What is the best package deal you can give me on cname-- Internet and cname-- TV SILVER?,Presently I have cname-- Internet and Direct TV. ,0,1,0,0,0,0,0
4,2,10157,2,"[I need help. ]I'm signing in with a cname-- email address as my user name. [It's not asking me to create a new username, ]but it keeps sending me back to the sign in page. [What do I need to do?]",I'm signing in with a cname-- email address as my user name. but it keeps sending me back to the sign in page. ,"I need help. It's not asking me to create a new username, What do I need to do?",0,1,0,0,0,1,0
4,2,10168,2,[I no longer use cname-- email. ]How do I get my messages and contacts transferred to new address,How do I get my messages and contacts transferred to new address,I no longer use cname-- email. ,0,1,0,0,0,0,0
4,2,10223,2,"We are trying to view our final bill with cname--[, but ]cannot log in [to access this information]",We are trying to view our final bill with cname--cannot log in ,", but to access this information",0,0,0,0,0,1,0
4,2,10071,2,"I would like to set up an account, but it does not reconise our account number or las name[, what next?]","I would like to set up an account, but it does not reconise our account number or las name",", what next?",0,0,0,0,0,1,0
4,2,10294,2,Every time I try to update my information it tells me my session has timed out. [What's going on],Every time I try to update my information it tells me my session has timed out. ,What's going on,0,0,0,0,0,1,0
4,2,9519,2,I cant get live tv on my lap top. [I have the red X that says I am out of my home area. I'm not out],I cant get live tv on my lap top. ,I have the red X that says I am out of my home area. I'm not out,0,1,0,0,0,0,0
4,2,9510,2,How do I get to the list of movies on Epix? [I am signed in.],How do I get to the list of movies on Epix? ,I am signed in.,0,1,0,0,0,0,0
4,2,9506,2,[Ihave sent in my zipcode and put iit in my sign in box and ]it tells me I'm putting in AN INCORRECT ZIP CODE,it tells me I'm putting in AN INCORRECT ZIP CODE,Ihave sent in my zipcode and put iit in my sign in box and ,0,1,0,0,0,0,0
4,2,9537,2,why does it say my password doesnt match their info [over & over],why does it say my password doesnt match their info ,over & over,0,0,0,0,0,1,0
4,2,9528,2,[I would like to know ]which channels are included in the expanded basic service.,which channels are included in the expanded basic service.,I would like to know ,0,0,0,0,0,1,0
4,2,9540,2,[For] how long will I get internet and phone for currant price?, how long will I get internet and phone for currant price?,For,0,0,0,0,0,1,0
4,2,9543,2,"Are you having problems with PBS HD? [Chanel 503 in Montrose, CO]",Are you having problems with PBS HD? ,"Chanel 503 in Montrose, CO",0,1,0,0,0,0,0
4,2,9569,2,[none of the above. ]We got a message asking for an update,We got a message asking for an update,none of the above. ,0,0,0,0,0,1,0
4,2,9590,2,"[Hi, I have a concern. ]When I signed up with you all my bill for internet was $29.99. Once that special price ended, it went up to $44.99 where it remained. But now it's up to $59.99[ and I have receive]","When I signed up with you all my bill for internet was $29.99. Once that special price ended, it went up to $44.99 where it remained. But now it's up to $59.99","Hi, I have a concern.  and I have receive",1,0,0,0,0,1,0
4,2,9593,2,[Hi.. I have placed an order an hour ago and] received an email for acceptance of terms.. When I tried to open it says the link is expired, received an email for acceptance of terms.. When I tried to open it says the link is expired,Hi.. I have placed an order an hour ago and,1,1,0,0,0,0,0
4,2,9562,2,The DVR is not working on one tv. It is not the main cable box. [This DVR is working. Suggestions],The DVR is not working on one tv. It is not the main cable box. ,This DVR is working. Suggestions,0,1,0,0,0,1,0
4,2,9579,2,with my currant package would it be cheaper to switch to pname--- [or not],with my currant package would it be cheaper to switch to pname--- ,or not,0,0,0,0,0,1,0
4,2,9582,2,I am trying to dispute 2 bills on my credit report. [How do I do this],I am trying to dispute 2 bills on my credit report. ,How do I do this,0,0,0,0,0,1,0
4,2,9544,2,when will i get the early termination check [so i can send it off],when will i get the early termination check ,so i can send it off,0,0,0,0,0,1,0
4,2,9588,2,[why am i ]being told my user name is not available. [It is me.] I have been using it for over a year.,being told my user name is not available.  I have been using it for over a year.,why am i It is me.,0,0,0,0,0,1,0
4,2,9542,2,"My digital receiver doesn't seem to be working. I get a black screen [and] every time I hit settings or guide buttons, it says to press power button to power on your cable receiver.","My digital receiver doesn't seem to be working. I get a black screen  every time I hit settings or guide buttons, it says to press power button to power on your cable receiver.",and,0,0,0,0,0,1,0
4,2,9550,2,My service keeps going up a little each month. [I've got all I can handle. ]I think its time you offered me a promotional deal.,My service keeps going up a little each month. I think its time you offered me a promotional deal.,I've got all I can handle. ,0,0,0,1,0,0,0
4,2,9571,2,"I am unable to complete auto pay right now[, am I doing anything wrong?]",I am unable to complete auto pay right now,", am I doing anything wrong?",0,0,0,0,0,1,0
4,2,9572,2,"[Hello, ]after running netstat at the command line, I observed over 90 connections to my computer. [What should I do?]","after running netstat at the command line, I observed over 90 connections to my computer. ","Hello, What should I do?",1,0,0,0,0,1,0
4,2,9549,2,"[i keep getting phone calls about my ]overdue bill, [but i've ]tried to pay it about 15 times online [and] keep getting a ""use another form or payment or try again later"" message","overdue bill, tried to pay it about 15 times online  keep getting a ""use another form or payment or try again later"" message",i keep getting phone calls about my but i've and,0,1,0,0,0,0,0
4,2,9545,2,Why the heck are my internet speeds so low [even though I was promised 60mps],Why the heck are my internet speeds so low ,even though I was promised 60mps,0,0,0,1,0,0,0
4,2,9576,2,"[I am moving on November 6, 2015. ]I need to stop service at my present address and start service at the new address on November 6, 2015.","I need to stop service at my present address and start service at the new address on November 6, 2015.","I am moving on November 6, 2015. ",0,1,0,0,0,0,0
4,2,9527,2,"I did not receive instructions for my cname-- services i.e. telephone. tv, internet. [I understand I should have received an instruction manual]","I did not receive instructions for my cname-- services i.e. telephone. tv, internet. ",I understand I should have received an instruction manual,0,1,0,0,0,0,0
4,2,9518,2,[hi] I can't seem to access my email with cname--. [I was a customer for many years but have since moved away], I can't seem to access my email with cname--. ,hiI was a customer for many years but have since moved away,1,1,0,0,0,0,0
4,2,9552,2,why do I have to update my usernamw? [I am fine with the one I have.],why do I have to update my usernamw? ,I am fine with the one I have.,0,0,0,0,0,1,0
4,2,9583,2,[would like to ]put my account on vacation starting 12/01/15 and ending 05/31/16[.. can you do that for me??],put my account on vacation starting 12/01/15 and ending 05/31/16,would like to .. can you do that for me??,0,0,0,0,0,1,0
4,2,9601,2,I do not want to pay with AUTO pAY [I JUST WANT TO MAKE a monthly payment online each month.],I do not want to pay with AUTO pAY ,I JUST WANT TO MAKE a monthly payment online each month.,0,0,0,0,0,1,0
4,2,9604,2,"I need to downgrade my bundle package[, how do I do that?]",I need to downgrade my bundle package,", how do I do that?",0,0,0,0,0,1,0
4,2,9610,2,"I have a cable box that will not power up[, what should I do?]",I have a cable box that will not power up,", what should I do?",0,0,0,0,0,1,0
4,2,9611,2,how do I get the old cname-- Home page[... and why did you change it?????],how do I get the old cname-- Home page,... and why did you change it?????,0,0,0,0,0,0,1
4,2,9614,2,forgot to accept terms and conditions[ ]am I still scheduled for hookup,forgot to accept terms and conditionsam I still scheduled for hookup, ,0,0,0,0,0,0,0
4,2,9615,2,How do I get to my email?[ Their use to be a icon that you could click],How do I get to my email?, Their use to be a icon that you could click,0,0,1,0,0,0,0
4,2,9651,2,[service is off ]need to know how much I have to pay to get service on,need to know how much I have to pay to get service on,service is off ,0,1,0,0,0,0,0
4,2,9600,2,i tried to pay my bill online but I did not get a confirmation number. [Did my payment go through?],i tried to pay my bill online but I did not get a confirmation number. ,Did my payment go through?,0,0,0,0,0,1,0
4,2,9622,2,"Our internet got disconnected and I already paid[, I paid personaly.] How long it will take to ger my connection back",Our internet got disconnected and I already paid How long it will take to ger my connection back,", I paid personaly.",0,0,0,0,0,0,0
4,2,9653,2,[I have signed up for e-mail billing but ]never receive a message that my bill is ready for viewing.,never receive a message that my bill is ready for viewing.,I have signed up for e-mail billing but ,0,1,0,0,0,0,0
4,2,9624,2,i have typed in 37 usernames none of them are availabe [wth],i have typed in 37 usernames none of them are availabe ,wth,0,0,0,0,0,0,1
4,2,9633,2,I need to call customer service [we moved to s new address],I need to call customer service ,we moved to s new address,0,1,0,0,0,0,0
4,2,9637,2,"How can I change my home telephone number on my profile. [There is no edit button for that, only for my mobile phone.]",How can I change my home telephone number on my profile. ,"There is no edit button for that, only for my mobile phone.",0,1,0,0,0,0,0
4,2,9619,2,[I just talked to a rep. Name ----- and I did everything he suggested but nothing helps. ]I need a repair person to come here ASAP [my wife and I are in our 70 and need our],I need a repair person to come here ASAP ,I just talked to a rep. Name ----- and I did everything he suggested but nothing helps. my wife and I are in our 70 and need our,0,1,0,0,0,0,0
4,2,9570,2,"[When I gave up my landline phone and took my two boxes for the TV back to the cname-- office 2 or 3 days before my year was up,] I asked the girl to figure what my final bill would be [and she had a guy]", I asked the girl to figure what my final bill would be ,"When I gave up my landline phone and took my two boxes for the TV back to the cname-- office 2 or 3 days before my year was up,and she had a guy",0,1,0,0,0,0,0
4,2,9596,2,"I still want a paper bill[,] [If I update my account it says I will get a e-mail bill, That is OK but I STILL WANT A PAPER BILL]",I still want a paper bill ,",If I update my account it says I will get a e-mail bill, That is OK but I STILL WANT A PAPER BILL",0,1,0,0,0,0,1
4,2,9620,2,"[Then it says ""We're sorry, you've exceeded the maximum number of sign-in attempts. ]Your account has been locked[, but you can try again in 15 minutes. ]I need to get my dr. orders on voice mail.[ I can]",Your account has been lockedI need to get my dr. orders on voice mail.,"Then it says ""We're sorry, you've exceeded the maximum number of sign-in attempts. , but you can try again in 15 minutes.  I can",0,1,0,0,0,0,0
4,2,9645,2,It will not accept my payment. [I am entering my checking account information.],It will not accept my payment. ,I am entering my checking account information.,0,1,0,0,0,0,0
4,2,9660,2,I made a payment of 354.61 and it doesn't have that on my account[ I just want to make sure it was posted to it.],I made a payment of 354.61 and it doesn't have that on my account, I just want to make sure it was posted to it.,0,0,0,0,0,1,0
4,2,9671,2,i want my old homepage with the news and weather [on it. NOT this one.],i want my old homepage with the news and weather ,on it. NOT this one.,0,0,0,0,0,1,1
4,2,9672,2,"I am moving from Zip Code ##### to ##### and its internet only[, I need to know ]what procedures I need to take to make this happen .",I am moving from Zip Code ##### to ##### and its internet onlywhat procedures I need to take to make this happen .,", I need to know ",0,0,0,0,0,1,0
4,2,9699,2,"[I have a new account started yesterday and have activated all my equipment, however] the equipment is not showing up in my online pname--- Account.", the equipment is not showing up in my online pname--- Account.,"I have a new account started yesterday and have activated all my equipment, however",0,1,0,0,0,0,0
4,2,9693,2,[My husband and I have only two phone numbers. ]Neither phone number is being recognized to verify account info.,Neither phone number is being recognized to verify account info.,My husband and I have only two phone numbers. ,0,1,0,0,0,0,0
4,2,9717,2,[i ordered ]triple play silver package [and] am not gettiing all the channels required,triple play silver package  am not gettiing all the channels required,i ordered and,0,1,0,0,0,0,0
4,2,9662,2,[yes] i'm trying to find out what my email password is. [I have it on remember me so all I have to do is click sign in], i'm trying to find out what my email password is. ,yesI have it on remember me so all I have to do is click sign in,0,1,0,0,0,0,0
4,2,9659,2,"i want to[ ]make sure I can pay the past due of $147.51 on November 13, 2015 without any interruption.","i want tomake sure I can pay the past due of $147.51 on November 13, 2015 without any interruption.", ,0,0,0,0,0,0,0
4,2,9678,2,[I am not at home but ]want to record a program.[ How do I do so] online?,want to record a program. online?,I am not at home but  How do I do so,0,1,0,0,0,1,0
4,2,9689,2,i ordered 3 rooms cable and was only installed one today. [I need to know where the miscommunication was and get this fixed. My son is really upset his tv is not working.],i ordered 3 rooms cable and was only installed one today. ,I need to know where the miscommunication was and get this fixed. My son is really upset his tv is not working.,0,1,0,0,0,0,0
4,2,9691,2,[HI! ]we received a new HD box today. [Followed the instructions on the paper and the phone call. ]We still have no picture on the tv.,we received a new HD box today. We still have no picture on the tv.,HI! Followed the instructions on the paper and the phone call. ,1,1,0,0,0,0,0
4,2,9713,2,this is the second month i have been to update my info[ i am becoming suspicous ]i just want to pay my bill,this is the second month i have been to update my infoi just want to pay my bill, i am becoming suspicous ,0,0,0,0,0,0,1
4,2,9694,2,My phone and internet is out. [Who do I contact for service?],My phone and internet is out. ,Who do I contact for service?,0,0,0,0,0,1,0
4,2,9686,2,[hi ]i signed up for auto pay it still hasent taken out the pmt ?,i signed up for auto pay it still hasent taken out the pmt ?,hi ,1,0,0,0,0,0,0
4,2,9677,2,Just got cable .... [Have no idea ]what changes I can reciv,Just got cable .... what changes I can reciv,Have no idea ,0,0,0,0,0,1,0
4,2,9727,2,[i need to lower my bill. ]how can i go down to basic cable and still have my internet?,how can i go down to basic cable and still have my internet?,i need to lower my bill. ,0,0,1,0,0,0,0
4,2,9759,2,I am trying to verify terms sent via email and received an error.[ I have installation scheduled for this Friday.],I am trying to verify terms sent via email and received an error., I have installation scheduled for this Friday.,0,1,0,0,0,0,0
4,2,9764,2,"My bill has been $59.98 monthly, but now is $71.98, [why did it go up?]","My bill has been $59.98 monthly, but now is $71.98, ",why did it go up?,0,0,0,0,0,1,0
4,2,9773,2,I need some tech support for a network connection problem[ (been occuring for days now)],I need some tech support for a network connection problem, (been occuring for days now),0,1,0,0,0,0,0
4,2,9781,2,I have a cable box that [has been unplugged for a while. ]needs activated,I have a cable box that needs activated,has been unplugged for a while. ,0,1,0,0,0,0,0
4,2,9766,2,[Why am I having so much] trouble trying to get a user name and password, trouble trying to get a user name and password,Why am I having so much,0,0,0,0,0,1,0
4,2,9796,2,How do I change HOH username back to original email username[ of ---------??],How do I change HOH username back to original email username, of ---------??,0,0,0,0,0,1,0
4,2,9734,2,I can not access my account[ . I don't remember my id.],I can not access my account, . I don't remember my id.,0,0,0,0,0,1,0
4,2,9791,2,Where is the person assisting me.[ I am kind of slow because I am new to this.],Where is the person assisting me., I am kind of slow because I am new to this.,0,1,0,0,0,0,0
4,2,9758,2,I need my password re-set.[ My account will not unlock. I would like to pay my bill.],I need my password re-set., My account will not unlock. I would like to pay my bill.,0,1,0,0,0,0,0
4,2,9753,2,[i have been unable to set up additional e-mail accounts. ]I would like to speak a Live Chat Represenative,I would like to speak a Live Chat Represenative,i have been unable to set up additional e-mail accounts. ,0,0,0,0,0,0,0
4,2,9790,2,problem with dvr -[ ]on tv screen passport echo for 10 minutes,problem with dvr -on tv screen passport echo for 10 minutes, ,0,0,0,0,0,0,0
4,2,9793,2,how come I cannot open my cloud drive? [I had an existing account.],how come I cannot open my cloud drive? ,I had an existing account.,0,1,0,0,0,0,0
4,2,9743,2,[Hi ]we were suposed to get a $25 credit because outr installer was late and i don't see it on my bill??,we were suposed to get a $25 credit because outr installer was late and i don't see it on my bill??,Hi ,1,0,0,0,0,0,0
4,2,9795,2,why is my tv connection going in and out?[...it happens on all the channels....like the tv is studdering...],why is my tv connection going in and out?,...it happens on all the channels....like the tv is studdering...,0,1,0,0,0,0,0
4,2,9786,2,I am trying to change the credit card information on for auto pay in my account.[ How do I do this?],I am trying to change the credit card information on for auto pay in my account., How do I do this?,0,0,0,0,0,1,0
4,2,9756,2,"[I have had cname-- pname--- TV, Internet, and voice for over 2 years. ]My phone bill is $19.99. If I cancel my phone and keep TV and internet, will my bill actually go down $19.99 or will you raise t","My phone bill is $19.99. If I cancel my phone and keep TV and internet, will my bill actually go down $19.99 or will you raise t","I have had cname-- pname--- TV, Internet, and voice for over 2 years. ",0,1,0,0,0,0,0
4,2,9735,2,How do I sign in[ . I have never had cname-- before],How do I sign in, . I have never had cname-- before,0,1,0,0,0,0,0
4,2,9763,2,i am moving to another floor within my building and would like to have my equipment relocated.[ what should i do?],i am moving to another floor within my building and would like to have my equipment relocated., what should i do?,0,0,0,0,0,1,0
4,2,9765,2,"I have had issues with my internet service for the past 5-6 months,[ ]I need someone to help to get this fixed.[ I previously reached out and a rep was supposed to come out to me between 8 and 12pm]","I have had issues with my internet service for the past 5-6 months,I need someone to help to get this fixed.",  I previously reached out and a rep was supposed to come out to me between 8 and 12pm,0,1,0,0,0,0,0
4,2,9776,2,[keeps taking me to support site. ]I just want to pay my bill,I just want to pay my bill,keeps taking me to support site. ,0,0,0,0,0,1,0
4,2,9800,2,[I am looking at] my bill.[..]when i pull it up online one place states due by 11/5/15 $338.54 but then another place states balance due $0.00 [so not sure if i owe anything], my bill.when i pull it up online one place states due by 11/5/15 $338.54 but then another place states balance due $0.00 ,I am looking at..so not sure if i owe anything,0,1,0,0,0,1,0
4,2,9802,2,"[Hi] i was wondering why my cable is off?[ I was watching tv and all of the sudden it froze and now says ""one moment please""]", i was wondering why my cable is off?,"Hi I was watching tv and all of the sudden it froze and now says ""one moment please""",1,1,0,0,0,0,0
4,2,9806,2,"[Have two things to handle in regard to my account, ]can you provide a phone number I can call?",can you provide a phone number I can call?,"Have two things to handle in regard to my account, ",0,1,0,0,0,0,0
4,2,9817,2,How can I view incoming calls to my home phone[...or can I?],How can I view incoming calls to my home phone,...or can I?,0,0,0,0,0,1,0
4,2,9839,2,"I have no internet, can you reset the connection at your end? [I have already power cycled my modem three times and it still does not work...]","I have no internet, can you reset the connection at your end? ",I have already power cycled my modem three times and it still does not work...,0,1,0,0,0,0,0
4,2,9842,2,[im tying to ]set up my online login [so i can watch live tv] its asking me for my account number [and i have no clue what it is],set up my online login  its asking me for my account number ,im tying to so i can watch live tvand i have no clue what it is,0,1,0,0,0,0,0
4,2,9822,2,I want to block a few specific websites[ - how do I do that?],I want to block a few specific websites, - how do I do that?,0,0,0,0,0,1,0
4,2,9827,2,how do I update/change my email address you have on file? [When I log-in it doesn't give me the option to update that],how do I update/change my email address you have on file? ,When I log-in it doesn't give me the option to update that,0,1,0,0,0,0,0
4,2,9810,2,"[I have pname---, with voice ,tv ,internet. ]My bill 2 months ago was $224.00, last month 204, this month $236. [I haven't added anything new or ordered any movies. ]Why the fluctuation","My bill 2 months ago was $224.00, last month 204, this month $236. Why the fluctuation","I have pname---, with voice ,tv ,internet. I haven't added anything new or ordered any movies. ",0,1,0,0,0,0,0
4,2,9824,2,I wish to remove one dvr from my home.[ How do I arrange it?],I wish to remove one dvr from my home., How do I arrange it?,0,0,0,0,0,1,0
4,2,9850,2,i can recieve but not send mail from my android phone in Mexico. [What are the correct settings for the outgoing server],i can recieve but not send mail from my android phone in Mexico. ,What are the correct settings for the outgoing server,0,0,0,0,0,1,0
4,2,9853,2,my computer keeps saying there is a conflicting IP address. [What do I do?],my computer keeps saying there is a conflicting IP address. ,What do I do?,0,0,0,0,0,1,0
4,2,9761,2,"My new cname-- cable has all channels temporarily off air, please check back later. [Is that my modem problem or what?]","My new cname-- cable has all channels temporarily off air, please check back later. ",Is that my modem problem or what?,0,0,0,0,0,1,0
4,2,9808,2,Did I purchase the modem outright or do I rent it [and pay for it each month]?,Did I purchase the modem outright or do I rent it ?,and pay for it each month,0,0,0,0,0,1,0
4,2,9809,2,Are there currently any service interruptions for the Internet in carson city nv?[ No internet since last night.],Are there currently any service interruptions for the Internet in carson city nv?, No internet since last night.,0,1,0,0,0,0,0
4,2,9844,2,Internet isn't working. [We had an outage in the area several weeks ago. I'd like to see if that's the problem again this time.],Internet isn't working. ,We had an outage in the area several weeks ago. I'd like to see if that's the problem again this time.,0,1,0,0,0,0,0
4,2,9818,2,i need to update my credit card[ - the link isn't working?],i need to update my credit card, - the link isn't working?,0,0,0,0,0,1,0
4,2,9821,2,Having problem opening my email [.] box comes up asking for user name and passwoed[ . cant get it to go away],Having problem opening my email  box comes up asking for user name and passwoed,. . cant get it to go away,0,1,0,0,0,0,0
4,2,9863,2,[What is wrong with the website? ]I've been trying to login to pay my bill for two days and can't get past the sign-in screen.,I've been trying to login to pay my bill for two days and can't get past the sign-in screen.,What is wrong with the website? ,0,0,0,0,0,1,0
4,2,9864,2,[What is wrong with your system. ]It will not let me login to pay my bill....,It will not let me login to pay my bill....,What is wrong with your system. ,0,0,0,0,0,0,0
4,2,9872,2,receiveing error code 500 forwarding. Can't check my email this morning. [help],receiveing error code 500 forwarding. Can't check my email this morning. ,help,0,0,0,0,0,1,0
4,2,9874,2,I need help signing in to my account. [When I try ]I get an error message,I need help signing in to my account. I get an error message,When I try ,0,0,0,0,0,1,0
4,2,9875,2,I am setting up my username [in order to pay my bill online and I] am not seeing my security questions to choose from,I am setting up my username  am not seeing my security questions to choose from,in order to pay my bill online and I,0,1,0,0,0,0,0
4,2,9887,2,[Why does this come up ]when trying to sign in? <status><status_code>500</status_code><message>Forwarding error</message></status>,when trying to sign in? <status><status_code>500</status_code><message>Forwarding error</message></status>,Why does this come up ,0,0,0,0,0,1,0
4,2,9910,2,having trouble getting my email it [keeps going back to sign in i reset my password and it still keeps doing the same thing],having trouble getting my email it ,keeps going back to sign in i reset my password and it still keeps doing the same thing,0,1,0,0,0,0,0
4,2,9921,2,My sign in won't work [and I can't spend the time trying to call someone. Advice?],My sign in won't work ,and I can't spend the time trying to call someone. Advice?,0,1,0,0,0,1,0
4,2,9868,2,I can not sign in with my password [and cn not reset my password.],I can not sign in with my password ,and cn not reset my password.,0,1,0,0,0,0,0
4,2,9896,2,"I am having trouble getting into emails[, is there a system problem?]",I am having trouble getting into emails,", is there a system problem?",0,0,0,0,0,1,0
4,2,9878,2,[No. ]It takes me to an error page when I log in.,It takes me to an error page when I log in.,No. ,0,0,0,0,0,1,0
4,2,9860,2,How do I reprogram my cable box [after a storm took it out],How do I reprogram my cable box ,after a storm took it out,0,1,0,0,0,0,0
4,2,9862,2,[why am I getting this ]error message This XML file does not appear to have any style information associated with it. The document tree is shown below. <status><status_code>500</status_code><messa,error message This XML file does not appear to have any style information associated with it. The document tree is shown below. <status><status_code>500</status_code><messa,why am I getting this ,0,0,0,0,0,1,0
4,2,9890,2,[What in the world is wrong with your] e-mail system. It is not working!, e-mail system. It is not working!,What in the world is wrong with your,0,0,0,1,0,0,0
4,2,9891,2,I am trying to access my e-mail to get to my contacts.[ I cannot.],I am trying to access my e-mail to get to my contacts., I cannot.,0,0,0,0,0,1,0
4,2,9856,2,Why is my internet slow/not functioning well. [$158.00 a month and I can't watch Netflix or Hulu.],Why is my internet slow/not functioning well. ,$158.00 a month and I can't watch Netflix or Hulu.,0,1,0,1,0,0,0
4,2,9859,2,"i cant reply or send e-mail from my mobile device, [sys username or password is incorrect?]","i cant reply or send e-mail from my mobile device, ",sys username or password is incorrect?,0,1,0,0,0,0,0
4,2,9919,2,[why if each thing is 29.99 to budle phone tv and internet] why is my bill 213 every month, why is my bill 213 every month,why if each thing is 29.99 to budle phone tv and internet,0,0,0,0,0,1,0
4,2,9922,2,"can't sign in to my email account[, I keep getting kicked back to the sign in page]",can't sign in to my email account,", I keep getting kicked back to the sign in page",0,1,0,0,0,0,0
4,2,9866,2,[What is this?] This XML file does not appear to have any style information associated with it. The document tree is shown below. <status><status_code>500</status_code><message>Forwarding error</m, This XML file does not appear to have any style information associated with it. The document tree is shown below. <status><status_code>500</status_code><message>Forwarding error</m,What is this?,0,0,0,0,0,1,0
4,2,9883,2,[good morning. ]Am I to pay the balance of 72.94 or 137.03?,Am I to pay the balance of 72.94 or 137.03?,good morning. ,1,0,0,0,0,0,0
4,2,9915,2,"I am planning to move [to another house, to move my services], will there be another installation fee?","I am planning to move , will there be another installation fee?","to another house, to move my services",0,1,0,0,0,0,0
4,2,9918,2,"[Hi. Our debit card was replaced, so 'autopay' stopped working.] how do I update my card on 'autopay'? [Cancel and restart?]", how do I update my card on 'autopay'? ,"Hi. Our debit card was replaced, so 'autopay' stopped working.Cancel and restart?",1,1,0,0,0,1,0
4,2,9932,2,[i am a new member .]show me how to create new account online,show me how to create new account online,i am a new member .,0,1,0,0,0,0,0
4,2,9969,2,[Why is my internet so slow? ]I am paying for 60mbps and the best I get is 15.,I am paying for 60mbps and the best I get is 15.,Why is my internet so slow? ,0,0,0,0,0,1,0
4,2,9975,2,When will HBO Go be supported on Apple TV?[ I've been waiting for a couple of years now.],When will HBO Go be supported on Apple TV?, I've been waiting for a couple of years now.,0,1,0,0,0,0,0
4,2,9989,2,"My internet has been very slow[, almost not working completely since about Tuesday.]",My internet has been very slow,", almost not working completely since about Tuesday.",0,1,0,0,0,0,0
4,2,9958,2,the screen keeps asking me to sign in[ - every time I do it reverts back to the sign in page],the screen keeps asking me to sign in, - every time I do it reverts back to the sign in page,0,1,0,0,0,0,0
4,2,9992,2,i cant get into my email. [it keeps going back to the sign in sceen],i cant get into my email. ,it keeps going back to the sign in sceen,0,1,0,0,0,0,0
4,2,9950,2,"[Once ]I log into my email account, I click on my inbox and i get redirected back to the sign in page.","I log into my email account, I click on my inbox and i get redirected back to the sign in page.",Once ,0,0,0,0,0,1,0
4,2,9982,2,I want my old email format back. [This new version is terrible],I want my old email format back. ,This new version is terrible,0,0,0,1,0,0,0
4,2,9974,2,[my name is ------------- at -------------] is my account set up online [i need to pay my bill], is my account set up online ,my name is ------------- at -------------i need to pay my bill,0,1,0,0,0,1,0
4,2,9942,2,"I signed up for the NHL package and am not able to watch a game[, channel 361]",I signed up for the NHL package and am not able to watch a game,", channel 361",0,1,0,0,0,0,0
4,2,9957,2,After signing in with my new password I still cannot view my email [Please help I don't know what else to do. thanks],After signing in with my new password I still cannot view my email ,Please help I don't know what else to do. thanks,0,0,0,0,1,1,0
4,2,9960,2,Do you have any specials going on. [I saw an add regarding the bundle package],Do you have any specials going on. ,I saw an add regarding the bundle package,0,1,0,0,0,0,0
4,2,9959,2,Trying to reduce my bill.[ Can't find online what I am currently subscribed to.],Trying to reduce my bill., Can't find online what I am currently subscribed to.,0,1,0,0,0,0,0
4,2,9973,2,how can i get a better cheaper plan [is cname-- pname--- better and cheaper],how can i get a better cheaper plan ,is cname-- pname--- better and cheaper,0,1,0,0,0,0,0
4,2,9961,2,[I received my new statement and] I am being charge 21.99 for phone service and was told it would be 19.99., I am being charge 21.99 for phone service and was told it would be 19.99.,I received my new statement and,0,1,0,0,0,0,0
4,2,9937,2,[I am trying to logn in but ]I don't remember my pass words,I don't remember my pass words,I am trying to logn in but ,0,1,0,0,0,0,0
4,2,9984,2,"[Just spoke with your Retentio Dept to lower my monthly bill.] [We did that, yet old amount still shows here.] Should I just pay the new, negotiated amount? [That is $142.97]","  Should I just pay the new, negotiated amount? ","Just spoke with your Retentio Dept to lower my monthly bill.We did that, yet old amount still shows here.That is $142.97",0,1,0,0,0,0,0
4,2,9976,2,I need to have my router replaced. [How do I get a replacement sent to me?],I need to have my router replaced. ,How do I get a replacement sent to me?,0,0,0,0,0,1,0
4,2,9949,2,[Why is my] internetso slow [an ]why is it buffering so much when I go to sitessuch as hulu?, internetso slow why is it buffering so much when I go to sitessuch as hulu?,Why is myan ,0,0,0,0,0,1,0
4,2,9993,2,how much would it be to add tv service to my account? [I currently have internet],how much would it be to add tv service to my account? ,I currently have internet,0,1,0,0,0,0,0
4,2,9999,2,"After cable outage, I still do not have a phone.[ All lines are dead]","After cable outage, I still do not have a phone.", All lines are dead,0,1,0,0,0,0,0
4,2,10000,2,I received an emal that someone has downloaded unaurthorized material. [I don't see what it is in my account],I received an emal that someone has downloaded unaurthorized material. ,I don't see what it is in my account,0,1,0,0,0,0,0
4,2,10006,2,I just tried to rent a movie and was told to call the company regarding my account's outstanding balance. I logged into my account and see I have a $0 balance[. What is the problem?],I just tried to rent a movie and was told to call the company regarding my account's outstanding balance. I logged into my account and see I have a $0 balance,. What is the problem?,0,0,0,0,0,1,0
4,2,10030,2,"Can I make a payment arrangement to pay the full amount on the 13th[, 3 days past my due date??]",Can I make a payment arrangement to pay the full amount on the 13th,", 3 days past my due date??",0,1,0,0,0,0,0
4,2,10045,2,trouble getting email set up on new cell phone. [Is name the name on account or family members name?],trouble getting email set up on new cell phone. ,Is name the name on account or family members name?,0,0,0,0,0,1,0
4,2,10054,2,Ican not remember my user name or my password [can you help?],Ican not remember my user name or my password ,can you help?,0,0,0,0,0,1,0
4,2,10056,2,I have a question about the pname--- App on Roku [and how that works.],I have a question about the pname--- App on Roku ,and how that works.,0,0,0,0,0,1,0
4,2,10041,2,why is the balance shown online never the same as the statement. [it always wants pro rated money from the new month],why is the balance shown online never the same as the statement. ,it always wants pro rated money from the new month,0,1,0,0,0,0,0
4,2,10037,2,I have experienced a partial outage of cable tv since Oct 8[. When is this going to be fixed?],I have experienced a partial outage of cable tv since Oct 8,. When is this going to be fixed?,0,0,0,0,0,1,0
4,2,10033,2,why does the channel say Patriots game is scheduled and we only get two and a half men[!!!!!!],why does the channel say Patriots game is scheduled and we only get two and a half men,!!!!!!,0,0,0,0,0,0,1
4,2,10036,2,i can't get into my account.[ I've tried to verify account info and ]it keeps saying invalid user.,i can't get into my account.it keeps saying invalid user., I've tried to verify account info and ,0,1,0,0,0,0,0
4,2,10018,2,"I'm getting the message boot on my scientific atlantic 3250HD receiver. I disconneted the box overnight[, but still getting message]",I'm getting the message boot on my scientific atlantic 3250HD receiver. I disconneted the box overnight,", but still getting message",0,1,0,0,0,0,0
4,2,10026,2,I need to know the proper settings for my MacBook Pro to receive and send messages [from the mail program on my mac??],I need to know the proper settings for my MacBook Pro to receive and send messages ,from the mail program on my mac??,0,0,0,0,0,1,0
4,2,10047,2,"[Your form which I am filling out asks for a contact e-mail address. If I highlight the area, your site says that my bill will be sent to that address.] I DO WANT TO CONTINUE WITH A PAPER BILL. [Can I]", I DO WANT TO CONTINUE WITH A PAPER BILL. ,"Your form which I am filling out asks for a contact e-mail address. If I highlight the area, your site says that my bill will be sent to that address.Can I",0,1,0,0,0,0,0
4,2,10032,2,[no] I can sign in but when I go to email it takes me back to sigh in, I can sign in but when I go to email it takes me back to sigh in,no,0,0,0,0,0,1,0
4,2,10042,2,[Hello I have cable phone service.] Had to disconnect the modem and when I reconnected the phone line is dead., Had to disconnect the modem and when I reconnected the phone line is dead.,Hello I have cable phone service.,1,1,0,0,0,0,0
4,2,10034,2,I was watching a movie on Hallmark channel last night when it froze and stopped working. I was watching the same movie today and it froze in exactly the same spot. [Can you please let me know how this],I was watching a movie on Hallmark channel last night when it froze and stopped working. I was watching the same movie today and it froze in exactly the same spot. ,Can you please let me know how this,0,0,0,0,0,1,0
4,2,10015,2,[is there something wrong with your site - ]i keep getting an error message,i keep getting an error message,is there something wrong with your site - ,0,0,0,0,0,1,0
4,2,9996,2,"Why is my email not working, [I sign in and click on email and it go back to the sign in page]","Why is my email not working, ",I sign in and click on email and it go back to the sign in page,0,1,0,0,0,0,0
4,2,10039,2,Why is the cbs station repeatedly pixelating [no matter the show or time of day],Why is the cbs station repeatedly pixelating ,no matter the show or time of day,0,1,0,0,0,0,0
4,2,10029,2,I had the internet and wifi installed 10/23. [Disconnected from At T on 10/22. ]Have not been able to receive any emails. [the one received was 10/14 from att],I had the internet and wifi installed 10/23. Have not been able to receive any emails. ,Disconnected from At T on 10/22. the one received was 10/14 from att,0,1,0,0,0,0,0
4,2,10031,2,trouble shooting up stair;s tv blue screen pls reset for me [thx-u.--------],trouble shooting up stair;s tv blue screen pls reset for me ,thx-u.--------,0,0,0,0,1,0,0
4,2,9994,2,My DVR Box doesn't work. [I was away for a month. How do I reset it. The line works with other boxes I have.],My DVR Box doesn't work. ,I was away for a month. How do I reset it. The line works with other boxes I have.,0,1,0,0,0,0,0
4,2,10016,2,we had a power outage yesterday and since then our menu states that it is being restored. [Still has not come back. when will this be restored],we had a power outage yesterday and since then our menu states that it is being restored. ,Still has not come back. when will this be restored,0,0,0,0,0,1,0
4,2,10038,2,We were told that we would be getting local channels in HD and we cannot find [those anywhere?],We were told that we would be getting local channels in HD and we cannot find ,those anywhere?,0,0,0,0,0,1,0
4,2,10044,2,[I have already have cname-- (bundle) . I recently added a 4 season sunroom. ]A cname-- tech came out and said they could not run cable in my sunroom.[ I just found out about the cname-- app on Roku.],A cname-- tech came out and said they could not run cable in my sunroom.,I have already have cname-- (bundle) . I recently added a 4 season sunroom.  I just found out about the cname-- app on Roku.,0,1,0,0,0,0,0
4,2,10063,2,"i dpnt understand my bill[, one part says 0 due another part says I ama month behind]",i dpnt understand my bill,", one part says 0 due another part says I ama month behind",0,1,0,0,0,0,0
4,2,10066,2,"[so we ghavce service set up at our house, ]one or ate is moving out but we want to keep the cable",one or ate is moving out but we want to keep the cable,"so we ghavce service set up at our house, ",0,1,0,0,0,0,0
4,2,10070,2,how can I select more thatn one email at a time to delete [a group of them quickly],how can I select more thatn one email at a time to delete ,a group of them quickly,0,0,0,0,0,1,0
4,2,10079,2,I already called and and stated that I will pay my bill late next week. [I just wanted to make another note by this documetation typed.],I already called and and stated that I will pay my bill late next week. ,I just wanted to make another note by this documetation typed.,0,1,0,0,0,0,0
4,2,10082,2,Someone is using my account email for their use [how can i stop these emails],Someone is using my account email for their use ,how can i stop these emails,0,0,0,0,0,1,0
4,2,10093,2,what is the number to call to transfer service due[ to a move],what is the number to call to transfer service due, to a move,0,1,0,0,0,0,0
4,2,10102,2,"i cant bring up emails.[ i sign in, but it gives a message abt the xml file.]",i cant bring up emails.," i sign in, but it gives a message abt the xml file.",0,1,0,0,0,0,0
4,2,10128,2,[to ]update do I have to agree for my bill to come to my emai.,update do I have to agree for my bill to come to my emai.,to ,0,0,0,0,0,1,0
4,2,10121,2,"My pname--- app isn't working on my roku player[, it was working fine yesterday. How do I fix it?]",My pname--- app isn't working on my roku player,", it was working fine yesterday. How do I fix it?",0,1,0,0,0,1,0
4,2,10133,2,"[accidentally pressed something and the ]cable is on the HDMN1, it's on 3. How do I get it back to the HDMN1 ?","cable is on the HDMN1, it's on 3. How do I get it back to the HDMN1 ?",accidentally pressed something and the ,0,1,0,0,0,0,0
4,2,10130,2,i need my call log for the month [of the middle of 09\14\2015 thur 10\8\2015],i need my call log for the month ,of the middle of 09\14\2015 thur 10\8\2015,0,1,0,0,0,0,0
4,2,10069,2,Why [after 15 yrs.] can you not get my local channels problems resolved[?????]?,Why  can you not get my local channels problems resolved?,after 15 yrs.?????,0,1,0,0,0,0,1
4,2,10104,2,"What is up with my email? [I have ]tried 3 times to get in[, including a reboot?]",What is up with my email? tried 3 times to get in,"I have , including a reboot?",0,1,0,0,0,0,0
4,2,10127,2,i am trying to set up an account [it wont let me],i am trying to set up an account ,it wont let me,0,0,0,0,0,1,0
4,2,10134,2,i cannot login to mymedicare.gov. [browser gives me message cannot connect to server],i cannot login to mymedicare.gov. ,browser gives me message cannot connect to server,0,1,0,0,0,0,0
4,2,10116,2,"[hello, ]i want to know if service is available in my area",i want to know if service is available in my area,"hello, ",1,0,0,0,0,0,0
4,2,10131,2,"having an issue with my internet connection[, can I report this online or do I need to call in?]",having an issue with my internet connection,", can I report this online or do I need to call in?",0,0,0,0,0,1,0
4,2,10097,2,[i've messed up my account and ]need to redo Head of household for myself,need to redo Head of household for myself,i've messed up my account and ,0,1,0,0,0,0,0
4,2,10099,2,[There used to be a nice handy] tab on my email for me to BLOCK phone numbers-where is that now?, tab on my email for me to BLOCK phone numbers-where is that now?,There used to be a nice handy,0,1,0,0,0,0,0
4,2,10075,2,"The last name on our account is spelled wrong[, how can I correct it?]",The last name on our account is spelled wrong,", how can I correct it?",0,0,0,0,0,1,0
4,2,10088,2,[Why do I have to give you a emial address to send my bill? I do not want you to send my bill to an email address.] I want my bill mailed to me, I want my bill mailed to me,Why do I have to give you a emial address to send my bill? I do not want you to send my bill to an email address.,0,1,0,0,0,1,0
4,2,10105,2,i cant get my emails.[ i log on and it keeps loging me out],i cant get my emails., i log on and it keeps loging me out,0,1,0,0,0,0,0
4,2,10083,2,can i cancel my phone and tv online. [i still want internet],can i cancel my phone and tv online. ,i still want internet,0,0,0,0,0,1,0
4,2,10085,2,Our company has cut a cname-- customer's internet cable [and need to notify the repair department.],Our company has cut a cname-- customer's internet cable ,and need to notify the repair department.,0,0,0,0,0,1,0
4,2,10138,2,I have been unable to open my email[ since Sunday. Keeps taking me back to the sing in page.],I have been unable to open my email, since Sunday. Keeps taking me back to the sing in page.,0,1,0,0,0,0,0
4,2,10139,2,[I am an existing customer and would like to know ]what kind of deal I can get to lower my bill.,what kind of deal I can get to lower my bill.,I am an existing customer and would like to know ,0,1,0,0,0,0,0
4,2,10156,2,The live tv will not work on my laptop. [It just keeps running commercials],The live tv will not work on my laptop. ,It just keeps running commercials,0,1,0,0,0,0,0
4,2,10191,2,Why is my auto pay still pending? [it has been months since I applied],Why is my auto pay still pending? ,it has been months since I applied,0,1,0,0,0,0,0
4,2,10147,2,I need to do something with my account. It is too exoenseve. [Can't afford it.],I need to do something with my account. It is too exoenseve. ,Can't afford it.,0,0,1,0,0,0,0
4,2,10137,2,I would like to make changes to my account [to go to a lower tier of tv service],I would like to make changes to my account ,to go to a lower tier of tv service,0,0,1,0,0,0,0
4,2,10194,2,[Is there a problem with billing?] I am trying to make a payment and I see nothing on the screen., I am trying to make a payment and I see nothing on the screen.,Is there a problem with billing?,0,0,0,0,0,1,0
4,2,10148,2,I am being prompted to update my username. I do not want to do that. [How do I bypass this?],I am being prompted to update my username. I do not want to do that. ,How do I bypass this?,0,0,0,0,0,1,0
4,2,10164,2,[I'm trying to find out ]when my tv service will be turn back on??????,when my tv service will be turn back on??????,I'm trying to find out ,0,0,0,0,0,1,0
4,2,10135,2,[Hello ]I'm having problem with cname-- reciever box. It automatically reset the time and doesn't change everytime.[ So I reset the box and still doesn't work],I'm having problem with cname-- reciever box. It automatically reset the time and doesn't change everytime.,Hello  So I reset the box and still doesn't work,1,1,0,0,0,0,0
4,2,10165,2,how do I get a copy of the get my check form so I can send it back to you [as my computer hasn't been up and running so my e-mail address isn't letting me in to my e-mail account],how do I get a copy of the get my check form so I can send it back to you ,as my computer hasn't been up and running so my e-mail address isn't letting me in to my e-mail account,0,1,0,0,0,0,0
4,2,10184,2,"I keep getting ""mail system error"" messages, [how do I stop them?]","I keep getting ""mail system error"" messages, ",how do I stop them?,0,0,0,0,0,1,0
4,2,10170,2,"Our internet connection is extremely slow and going in and out[, what can I do?]",Our internet connection is extremely slow and going in and out,", what can I do?",0,0,0,0,0,1,0
4,2,10321,2,"I need my account number so I can set up auto pay[, I am at work and do not have it]",I need my account number so I can set up auto pay,", I am at work and do not have it",0,1,0,0,0,0,0
4,2,10146,2,[I had a bill due the 6th of this month and ]i was just wondering why i have another bill on the 27th?,i was just wondering why i have another bill on the 27th?,I had a bill due the 6th of this month and ,0,1,0,0,0,0,0
4,2,10193,2,I'm trying to sign in and it's telling me my session has expired due to inactivity. [Please sign in?],I'm trying to sign in and it's telling me my session has expired due to inactivity. ,Please sign in?,0,0,0,0,0,1,0
4,2,10159,2,your online system isn't recognizing any of my information [what am i supposed to do],your online system isn't recognizing any of my information ,what am i supposed to do,0,0,0,0,0,1,0
4,2,10172,2,I do not recall the user name [and the two suggestion that are coming up is not working],I do not recall the user name ,and the two suggestion that are coming up is not working,0,0,0,0,0,1,0
4,2,10142,2,"[I you trying to say ]my phone number does not exist anymore,everytime i do something it always saying invaled number","my phone number does not exist anymore,everytime i do something it always saying invaled number",I you trying to say ,0,0,0,0,0,1,0
4,2,10207,2,"Where it's asking me to update my username, I'm getting the impression that it would change me to online billing[, which] I DO NOT want.","Where it's asking me to update my username, I'm getting the impression that it would change me to online billing I DO NOT want.",", which",0,0,0,0,0,1,0
4,2,10215,2,our cable seems to be out [this am are there outages in our area? -----------],our cable seems to be out ,this am are there outages in our area? -----------,0,0,0,0,0,1,0
4,2,10216,2,[trying to pay my minimum amount on my account online and ]cant access account,cant access account,trying to pay my minimum amount on my account online and ,0,1,0,0,0,0,0
4,2,10234,2,[I believe that I ]need a technician to visit my home to repair a cable that was inadvertently cut to my home,need a technician to visit my home to repair a cable that was inadvertently cut to my home,I believe that I ,0,0,0,0,0,1,0
4,2,10252,2,"I need to cancel my TV services[, can you help me do that?]",I need to cancel my TV services,", can you help me do that?",0,0,0,0,0,1,0
4,2,10257,2,[Just got new internet service and] I need a guide to set up the wifi on our electronics., I need a guide to set up the wifi on our electronics.,Just got new internet service and,0,0,0,0,0,1,0
4,2,10231,2,"Very very slow internet service east of Ann Arbor Mich last night, part time complete outages[, some pages not loading. Today speedtest.net still under 3-5Mb/s down, usually 20Mb/s + https://downde]","Very very slow internet service east of Ann Arbor Mich last night, part time complete outages",", some pages not loading. Today speedtest.net still under 3-5Mb/s down, usually 20Mb/s + https://downde",0,1,0,0,0,0,0
4,2,10259,2,"I was given a locked in payment, at your Boone N.C. office of $114.81 a month and now a couple of months later it has risen to $115.73.[..This was a 3 year agreement.]","I was given a locked in payment, at your Boone N.C. office of $114.81 a month and now a couple of months later it has risen to $115.73.",..This was a 3 year agreement.,0,1,0,0,0,0,0
4,2,10221,2,"[After I followed the instructions to update my username,] I cannot do online payment any more. [Could you help to fix it?]", I cannot do online payment any more. ,"After I followed the instructions to update my username,Could you help to fix it?",0,1,0,0,0,1,0
4,2,10225,2,I can't get into my account information to pay my bill [can you help?],I can't get into my account information to pay my bill ,can you help?,0,0,0,0,0,1,0
4,2,10210,2,"Iam currently at work and i am trying to accsess TV on my PC, [do I need to sign up for this?]","Iam currently at work and i am trying to accsess TV on my PC, ",do I need to sign up for this?,0,0,0,0,0,1,0
4,2,10222,2,"[Hello. ]I tried to move an important e-mail from my junk folder to my inbox in outlook, and it is nowhere to be found. [Is it possible to get it back somehow?]","I tried to move an important e-mail from my junk folder to my inbox in outlook, and it is nowhere to be found. ",Hello. Is it possible to get it back somehow?,1,0,0,0,0,1,0
4,2,10218,2,[What's going on with the website? ]I've tried to make a payment three times and it keeps saying it fails.,I've tried to make a payment three times and it keeps saying it fails.,What's going on with the website? ,0,0,0,0,0,1,0
4,2,10204,2,I am on my mother's account-she has never signed into her account and I would like to set it up for her-[she lives in another city-how do I go about this?],I am on my mother's account-she has never signed into her account and I would like to set it up for her-,she lives in another city-how do I go about this?,0,1,0,0,0,1,0
4,2,10217,2,"[hello, ]i had a question regarding my bill.[ Can you help me with that?]",i had a question regarding my bill.,"hello,  Can you help me with that?",1,0,0,0,0,1,0
4,2,10261,2,[Hi ]I am trying to set up mobile email on my new android phone and i keep getting an error message authentication failed,I am trying to set up mobile email on my new android phone and i keep getting an error message authentication failed,Hi ,1,0,0,0,0,0,0
4,2,10227,2,can you stop sending me paper mail [NO MORE PAPER MAIL NO MORE PAPER MAIL],can you stop sending me paper mail ,NO MORE PAPER MAIL NO MORE PAPER MAIL,0,0,0,1,0,0,1
4,2,10246,2,I need to access my account and it keeps telling me I have exceeded the maximum [but tied only once - and hour apart.],I need to access my account and it keeps telling me I have exceeded the maximum ,but tied only once - and hour apart.,0,1,0,0,0,0,0
4,2,10214,2,My wifi got disconnected all of a sudden. [It won't let surf the web],My wifi got disconnected all of a sudden. ,It won't let surf the web,0,1,0,0,0,0,0
4,2,10238,2,[I have been getting a lot of junk emails for the last several months? ]What can I do to decrease the amount of spam[? Thank you.],What can I do to decrease the amount of spam,I have been getting a lot of junk emails for the last several months? ? Thank you.,0,1,0,0,1,0,0
4,2,10233,2,"I am trying to log into an existing account, Says the bill will be sent to my email address. [What bill are you talking about???]","I am trying to log into an existing account, Says the bill will be sent to my email address. ",What bill are you talking about???,0,0,0,0,0,1,0
4,2,10213,2,Why are we having internet problems in Sylacauga Alabama?[?? Its a every other day problem and getting old.],Why are we having internet problems in Sylacauga Alabama?,?? Its a every other day problem and getting old.,0,1,0,1,0,0,0
4,2,10212,2,why is my payment not processing?[ I've tried various forms of payments and it is still not working..],why is my payment not processing?, I've tried various forms of payments and it is still not working..,0,1,0,0,0,0,0
4,2,10211,2,"Attempting to pay my bill online right now, which is due tomorrow. 3 failed attempts through your server [to pay this bill. You need to get this fixed on your end asap.]","Attempting to pay my bill online right now, which is due tomorrow. 3 failed attempts through your server ",to pay this bill. You need to get this fixed on your end asap.,0,0,0,1,0,0,0
4,2,10226,2,I can open my inboc on my Kindle but not on my desktop.[ Why?],I can open my inboc on my Kindle but not on my desktop., Why?,0,0,0,0,0,1,0
4,2,10242,2,"[Hello. I have a bundle that includes telephone service however, the] technician did not leave me with information stating my telephone number[.] [Can you uplease let me what my phone number is?]", technician did not leave me with information stating my telephone number ,"Hello. I have a bundle that includes telephone service however, the.Can you uplease let me what my phone number is?",1,1,0,0,0,1,0
4,2,10181,2,i am trying to set up ftp access to my network hard drive. i have been unable to connect.[ i have triple checked my configuration settings on my router and network hard drive. doead cname-- block ftp a],i am trying to set up ftp access to my network hard drive. i have been unable to connect., i have triple checked my configuration settings on my router and network hard drive. doead cname-- block ftp a,0,0,1,0,0,0,0
4,2,10241,2,[My name is --------- and ]I was wondering if you can reset my internet connection? [my address is -----------------------------------. The last 4 of my social security is ####.],I was wondering if you can reset my internet connection? ,My name is --------- and my address is -----------------------------------. The last 4 of my social security is ####.,0,1,0,0,0,0,0
4,2,10267,2,[Our tv reception is horrible. ]is there an outage in my area?,is there an outage in my area?,Our tv reception is horrible. ,0,1,0,1,0,0,0
4,2,10272,2,My flat screen view has changed from full screen to just visible in the center as a box. [How do I get it back to full screen?],My flat screen view has changed from full screen to just visible in the center as a box. ,How do I get it back to full screen?,0,0,0,0,0,1,0
4,2,10276,2,how do i find my user name and password [i forgot it?],how do i find my user name and password ,i forgot it?,0,0,1,0,0,0,0
4,2,10283,2,"[hi, ]I would like to make a payment on 11-13-2015 of the past due 146.52",I would like to make a payment on 11-13-2015 of the past due 146.52,"hi, ",1,0,0,0,0,0,0
4,2,10317,2,"while on phone for several minutes the button tones change and no longer operate correctly[, how can this be fixed]",while on phone for several minutes the button tones change and no longer operate correctly,", how can this be fixed",0,0,0,0,0,1,0
4,2,10324,2,[hi ]i am having a hard time locating my account at my new address,i am having a hard time locating my account at my new address,hi ,1,0,0,0,0,0,0
4,2,10274,2,When I double click on the attachment paperclip on a message it just turns blue and does not open. [I have no items in my trash bin at this time and no new messages on my computer. -------.],When I double click on the attachment paperclip on a message it just turns blue and does not open. ,I have no items in my trash bin at this time and no new messages on my computer. -------.,0,1,0,0,0,0,0
4,2,10269,2,i want to change credit card for auto pay [- how do I do?],i want to change credit card for auto pay ,- how do I do?,0,0,0,0,0,1,0
4,2,10264,2,[I recieved an email thanking me for updating my username and I dont recall changing it. ]Is my email address different from my username?,Is my email address different from my username?,I recieved an email thanking me for updating my username and I dont recall changing it. ,0,1,0,0,0,0,0
4,2,10288,2,I'd like to schedule a transfer of service to a new address. [I don't see why I have to turn in my equipment. Can't I just choose a date and move with what I have?],I'd like to schedule a transfer of service to a new address. ,I don't see why I have to turn in my equipment. Can't I just choose a date and move with what I have?,0,0,0,0,0,1,0
4,2,10313,2,[Hi. ]I wanted to find out how much longer my internet service would out.,I wanted to find out how much longer my internet service would out.,Hi. ,1,0,0,0,0,0,0
4,2,10268,2,[TV is tiling/cutting out. ]Are there reported problems in the elkhorn WI area?,Are there reported problems in the elkhorn WI area?,TV is tiling/cutting out. ,0,1,0,0,0,0,0
4,2,10290,2,My bill due tomorrow could I pay it on 27 [it's the first bill.I got],My bill due tomorrow could I pay it on 27 ,it's the first bill.I got,0,1,0,0,0,0,0
4,2,10308,2,It would just be nice if there was a page displaying known outages![ I've confirmed every check as directed.],It would just be nice if there was a page displaying known outages!, I've confirmed every check as directed.,0,0,0,0,0,0,1
4,2,10299,2,I just created a username two weeks ago has it changed again. [I wrote down the information and have been using it on my phone and tablet since],I just created a username two weeks ago has it changed again. ,I wrote down the information and have been using it on my phone and tablet since,0,1,0,0,0,0,0
4,2,10271,2,"[Hello, ]my TV is not displaying channels properly. I have reset my equipment and it did not help.[ I do not think any cords are lose in the back]",my TV is not displaying channels properly. I have reset my equipment and it did not help.,"Hello,  I do not think any cords are lose in the back",1,1,0,0,0,0,0
4,2,10310,2,"[HI, ]How do I download shows to my device to watch them later?",How do I download shows to my device to watch them later?,"HI, ",1,0,0,0,0,0,0
4,2,10314,2,I would like to cancel my Cable Service [as I have decided to go with AT&T.],I would like to cancel my Cable Service ,as I have decided to go with AT&T.,0,0,1,0,0,0,0
4,2,10305,2,I am having a problem with this Update Your Username page. I only want to sign in[. Please assist.],I am having a problem with this Update Your Username page. I only want to sign in,. Please assist.,0,0,0,0,0,1,0
4,2,10306,2,I want to add a doctor to a folder i have under doctors folder[ how do i do taht],I want to add a doctor to a folder i have under doctors folder, how do i do taht,0,0,0,0,0,1,0
4,2,10312,2,"why are people that send me email, getting a message saying it is undeleverable? [yet I get the email?]","why are people that send me email, getting a message saying it is undeleverable? ",yet I get the email?,0,0,0,0,0,1,0
4,2,10291,2,My internet is out [at ------------- in --------------] [our neighbors have internet ...... we tried to reboot and it wouldn't reboot. T.v. is not working internet is not working],My internet is out  ,at ------------- in --------------our neighbors have internet ...... we tried to reboot and it wouldn't reboot. T.v. is not working internet is not working,0,1,0,0,0,1,0
4,2,10266,2,"Fox News Channel has been unwatchable today,[ and really the last fews days. The picture is blurred and sound is slurred. ]Cnn and other channels are also not working correctly.","Fox News Channel has been unwatchable today,Cnn and other channels are also not working correctly.", and really the last fews days. The picture is blurred and sound is slurred. ,0,0,0,0,0,1,0
4,2,10331,2,"several of my emails are not readable. They seem ""encripted"" [How can I fix this?]","several of my emails are not readable. They seem ""encripted"" ",How can I fix this?,0,0,0,0,0,1,0
4,2,10339,2,I want to cancel auto pay [I only meant to make a monthly payment],I want to cancel auto pay ,I only meant to make a monthly payment,0,1,0,0,0,0,0
4,2,10372,2,I cannot login to pay my bill [this is the 2nd time I have tried to login today when it asks for zip code do you want the service address zip code or the billing address zip code?],I cannot login to pay my bill ,this is the 2nd time I have tried to login today when it asks for zip code do you want the service address zip code or the billing address zip code?,0,1,0,0,0,0,0
4,2,10386,2,i can not get into my online account. [i need to make service changes.],i can not get into my online account. ,i need to make service changes.,0,0,0,0,0,1,0
4,2,10327,2,When reviewing a sent e-mail find it needs to be edited and resent [How do I.],When reviewing a sent e-mail find it needs to be edited and resent ,How do I.,0,0,0,0,0,1,0
4,2,10333,2,Cant log into your site [- keeps timing out when asking me to update my username typical cname-- failure!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!],Cant log into your site ,- keeps timing out when asking me to update my username typical cname-- failure!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!,0,1,0,1,0,0,1
4,2,10361,2,with the silver option can the service e suspended for a period of time [when we are out f the area?],with the silver option can the service e suspended for a period of time ,when we are out f the area?,0,0,0,0,0,1,0
4,2,10362,2,you all has everything in your displaying accept how to get your the step I need [because I do't understand how.],you all has everything in your displaying accept how to get your the step I need ,because I do't understand how.,0,0,0,0,0,1,0