Upload 2 files

test.csv

@@ -0,0 +1,529 @@
+text,label
+"HP DeskJet 3755 Wi-Fi Connectivity Issue Dear Customer Support,
+
+I am experiencing an issue with my HP DeskJet 3755 wireless printer. It is not connecting to the Wi-Fi network despite following the setup instructions. Could you please provide troubleshooting steps to resolve this issue? The assistance to get it up and running is greatly appreciated. Thank you in advance for your help.
+
+Best regards,
+<name>
+<tel_num>",MEDIUM
+"Dringende Unterstützung erforderlich: Jira-Softwareprobleme Sehr geehrter Kundenservice, 
+
+Ich schreibe, um Probleme mit unseren Projektverfolgungs- und Scrum-Boards nach einem kürzlichen Systemupdate zu melden. Wir verwenden Jira Software 8.20. Die Projektverfolgung und die Scrum-Boards haben versagt. Dieses Problem benötigt eine sofortige Lösung. Bitte schauen Sie sich die Angelegenheit dringend an.
+
+Danke,
+
+<name>
+Kontonummer: <acc_num>
+Telefon: <tel_num>",HIGH
+"Flashing screen problem hello customer service,
+
+I recently updated my Dell XPS 13 9310 and I now meet an intermittent screen flash that seriously affects usability.This problem started immediately after update.I am not sure if it is a hardware or software problem, but I need help as soon as possible.Please give me advice on troubleshooting or initiate repair if necessary.
+
+THANKS,
+<name>
+<ous_num>
+<ca_num>",HIGH
+"Extensions do not very honored <name> support team, I have problems with extensions that are not loaded in Visual Studio Code 1.70 a day after an update.I would appreciate your support in solving this problem.Thank you for your support, <name>",LOW
+"Connection problem with the keyboard Dear Customer Service,
+
+I write to inform you about a stubborn problem that I have with my Microsoft Surface Pro 7.After the last firmware update, the removable keyboard is not correct.This problem has existed for a long time and significantly affects my productivity.I tried all the recommended troubleshooting steps, but nothing seems to solve the problem.Could you please give instructions on how to tackle this problem?My account number is <cc_num>.You can reach me at <TEL_NUM> or by email for more information.Your quick support would be very appreciated.
+
+Best regards,
+<name>",HIGH
+"Urgent: Wi-Fi Connection Problem with Canon PIXMA MG3620 Printer Dear Customer Service,
+
+My Canon PIXMA MG3620 printer has stopped connecting to Wi-Fi after the latest firmware upgrade. This issue is affecting my ability to print from my mobile devices, which I rely on significantly. Could you please offer prompt assistance to fix this problem?
+
+Thank you,
+<name>",HIGH
+"Problem with the touch screen of the Touch of Surface Pro 7 Dear customer support, I am facing sensitivity problems with my Microsoft Surface Pro 7 touch screen, making proper use of the device difficult.Can you help me with a solution?Thank you, <Name>",HIGH
+"Hilfe bei der Bereitstellung eines neuen Mikrodienstes benötigt Sehr geehrtes IT-Service-Support-Team,
+
+ich benötige Unterstützung bei der Bereitstellung eines neuen Mikrodienstes auf der AWS-Cloud-Infrastruktur unter Verwendung der AWS-Vollstapelumgebung. Das betroffene Produkt ist der AWS Management Service. Bitte beraten Sie mich zu den besten Praktiken und stellen Sie einen geführten Prozess für eine reibungslose Bereitstellung bereit. Ich schätze Ihre schnelle Unterstützung in dieser Angelegenheit.
+
+Vielen Dank,
+<name>",MEDIUM
+Printer cannot connect to Wi-Fi The HP Deskjet 3755 cannot connect.,HIGH
+"Problems with the touchscreen sensitivity to the Surface Pro 7 Dear Tech Online Store,
+
+I have problems with the touchscreen sensitivity of my Microsoft Surface Pro 7, especially if I use the device without the separated keyboard.I tried basic troubleshooting, but without success.Can you please help me here?My account number is <cc_num>.You can reach me at <TEL_NUM> or respond to this email.
+
+Thanks,
+<name>",MEDIUM
+Issue with Dell XPS 13 9310 Screen goes black intermittently. Need troubleshooting for hardware or software cause.,MEDIUM
+"Problem with the Dell XPS 13 9310 TECH ONLINE STORE Customer Dear SUPPORT, I experience intermittent flashing screen problems with my Dell XPS 13 9310. This problem causes significant discomfort during my work.Your quick assistance to resolve this problem would be greatly appreciated.THANKS.Sincerely, <name>",MEDIUM
+"Dell XPS 13 9310 {""Name"" starter problem has reported that its Dell XPS 13 9310 has stopped starting and shows a blue screen error after a Windows 10 update. The problem seems critical and needs immediate attention.Could you help solve this matter as soon as possible?Thanks for your support.Contact <tel_num> or by email for more details.}",HIGH
+Subscription error problem cannot be accessed to email and Excel during the last week.,HIGH
+"Urgent assistance required for expensive IT service support team,
+
+My name is <Name>, and I am in urgent assistance need for AWS management services.We are currently facing challenges to optimize our AWS costs and we need help to deploy a new scalable infrastructure.This is critically affecting our operations and requires immediate attention.
+
+Could you please speed up this order and provide the necessary support as soon as possible?If necessary, I can be contacted by <tel_num> for more details.
+
+Awaiting your quick assistance.
+
+Yours sincerely,
+<Name>",HIGH
+"Urgent: Hardware malfunction at Dell XPS 13 9310 Dear IT services, our Dell XPS 13 9310 is occasionally showing screen and intermittent wireless connectivity failures.Please advise on the next steps to solve these problems.Sincerely, <Name>, <Company Name>, <email_address>, <Phone_number>.Thanks.",HIGH
+"Hello, I am creating a ticket to initiate a 'Change' request for updating Visual Studio Code from version 1.70 to the latest version accessible. The priority level is considered low.",LOW
+"Critical interruption affecting AWS estimated customer service,
+
+I write to report a critical interruption that affects the AWS management service.Our customers currently cannot access their infrastructure in the cloud deployed through this service.This problem requires immediate attention as our operations significantly impact.Please investigate and solve this as soon as possible.
+
+Thank you,
+
+<name>
+ACCOUNT NUMBER: <CC_NUM>
+Telephone: <tel_num>",HIGH
+"Problem in Photoshop 2024 Hi <Name>, I'm facing a problem with the rubber tool at Adobe Photoshop 2024. Often it doesn't work correctly, affecting my daily tasks.Please help me solve this problem.Thank you, <Name>.",HIGH
+"High priority assistance required for problems with Visual Studio Code Dear Customer Service, I am facing clearance problems in applications used by Visual Studio Code 1.70 on devices managed by human resources.Immediate help is required.Greetings, <name>",HIGH
+"Dell XPS sound problem problem with sound, handling as a return.Within 30 days.",MEDIUM
+"Urgent customer order: Jira Software Update 8.20 Dear customer support team, our client, <Name>, urgently requested that we update our project management tool for Jira Software 8.20.They need this update to access the enhanced features of the ticket system provided in this version.The currently affected product is the Jira Software used for project management.Please prioritize this request and help us with the necessary steps to update the software.If you need more details or have any questions, contact me directly at <tel_num>.Thank you for your quick attention to this subject.Sincerely, <Name>.",HIGH
+"Solicitud de intercambio de Canon PIXMA MG3620 Hola, estoy experimentando problemas de conectividad con mi Canon PIXMA MG3620 mientras intento imprimir de forma inalámbrica. Me gustaría solicitar la devolución o el intercambio de esta unidad. Por favor, ayúdame con el proceso. Gracias.",LOW
+"I need help with the deployment of a new Estimated microservice Equipment of IT Services Support,
+
+I need help to display a new microservice in AWS cloud infrastructure using AWS's complete battery environment.The affected product is the AWS management service.Please advise on best practices and provide a guided process for a display without problems.I appreciate your prompt response in this matter.
+
+Thank you,
+<name>",MEDIUM
+"Poor battery life in the MacBook Air M1 Dear online store support, I am writing to report a significant decrease in the battery life of my Macbook Air M1 after the last update.I would like to request assistance to solve this problem.My account number is <cAc_num>.Thanks, <name>, <bel_num>",LOW
+"Call problems zoom dear customer service,
+
+Our human resources team meets frequent call cuts and poor video quality during meetings using Zoom 5.11.0.This significantly affects our productivity.We ask you to help us solve these problems as soon as possible.
+
+Sincerely,
+<name>
+<position>
+<Phone Number>
+<S company>",MEDIUM
+"Frequent crashes at Dell XPS 13 9310 Dear Technical Support of the online shop,
+
+I have regular crashes on my Dell XPS 13 9310 while I use demanding applications.This problem significantly affects my efficiency.I did a first troubleshooting, but the problem remains unresolved.Please direct me to the next steps to remedy this problem or let me know whether an exchange is necessary.
+
+Thank you,
+<name>",MEDIUM
+"Urgent: inactivity of the estimated server customer support equipment,
+
+I am experiencing a server inactivity problem with its AWS management service.My account number is <cAc_num>.Please advise on problem solving steps and an estimated schedule for resolution.This is critical for our commercial operations.
+
+Thank you,
+<name>
+Contact: <tel_num>",HIGH
+"Häufige VPN-Probleme mit Lenovo XPS 13 Sehr geehrter Tech Online Store Support,
+
+Wir haben häufige VPN-Verbindungsprobleme mit unserem Dell XPS 13 9310. Dieses Problem stört wichtige Remote-Zuweisungen. Wir benötigen dringend Hilfe, um dieses Problem zu lösen.
+
+Danke,
+<name>
+<name>
+<email>",HIGH
+"Tonproblem Dell XPS Problem mit dem Sound, wird als Rücksendung bearbeitet. Innerhalb von 30 Tagen.",MEDIUM
+"Urgent: Router connectivity problem Dear IT services support,
+
+We are experiencing frequent disconnections with our Cisco ISR4331 router, which is seriously interrupting our network services.This problem requires an immediate solution to maintain stable business connectivity.
+
+Please urgently.
+
+Sincerely,
+<name>
+ACCOUNT NUMBER: <CC_NUM>
+Telephone: <tel_num>",HIGH
+"Critical failure, the AWS concerns dear customer service,
+
+I write to report a critical failure of the AWS management service.Our customers cannot currently access their cloud infrastructure provided by this service.This problem requires immediate attention because it significantly affects our processes.Please examine this and solve it as soon as possible.
+
+Thank you,
+
+<name>
+Account number: <Cc_num>
+Telephone: <Tel_num>",HIGH
+"Urgent consultation request Dear <name> customer service team,
+
+We urgently need your IT advice to improve the server administration for our sales department.Your expertise is crucial.Please contact us as soon as possible.
+
+Best regards,
+<name>
+<Tel_num>",HIGH
+"Upgrade Request for Surface Pro 7 Dear IT Services team,
+
+I am writing to request an upgrade to the latest stable version of the Windows software for my Microsoft Surface Pro 7. I believe this upgrade will enhance its performance and provide me with new features. Please let me know the steps or requirements necessary to proceed.
+
+Thank you,
+<name>
+<email>",MEDIUM
+"Immediate Attention Required: Wi-Fi Connection Problem with Canon PIXMA MG3620 Printer Dear Customer Support Team,
+
+My Canon PIXMA MG3620 printer has lost its ability to connect to Wi-Fi after a recent firmware update. This issue is interfering with my capability to print from my mobile devices, which are essential for my tasks. Could you please assist me in swiftly resolving this issue?
+
+Thank you,
+<name>",HIGH
+"Aide nécessaire pour la configuration des tableaux Scrum et des rapports dans Jira Bonjour,
+
+J'ai besoin d'assistance pour la configuration des tableaux Scrum et la génération de rapports dans Jira Software 8.20 pour la gestion d'équipe. Pourriez-vous fournir des instructions étape par étape ou de la documentation pour ces tâches ?
+
+Merci,
+<name>",MEDIUM
+"Issue with Jira Software Dear Customer Support,
+
+We are currently facing an issue with the Human Resources queue where medium priority tasks are unable to transition to the next status in Jira Software 8.20. This issue is causing significant delays in our workflow. Please assist us in resolving this matter at the earliest. For reference, our account number is <acc_num>. You can contact me directly at <tel_num>. Looking forward to your prompt response. Thank you.
+
+Best regards,
+<name>",MEDIUM
+"HP Deskjet 3755 Wi-Fi connection problem Dear customer service,
+
+I have a problem with my HP Deskjet 3755 Wireless printer.It does not connect to the Wi-Fi network, although I followed the installation instructions.Could you please provide troubleshooting steps to fix this problem?The support to get him up and down is very much appreciated.Thank you in advance for your help.
+
+Best regards,
+<name>
+<Tel_num>",MEDIUM
+"Solicitação de Upgrade para Surface Pro 7 Caro time de Serviços de TI,
+
+Estou escrevendo para solicitar um upgrade para a versão mais recente e estável do software Windows para meu Microsoft Surface Pro 7. Acredito que esse upgrade irá melhorar seu desempenho e me fornecer novos recursos. Por favor, me informe os passos ou requisitos necessários para prosseguir.
+
+Obrigado,
+<name>
+<email>",MEDIUM
+"Request for update for surface pro 7
+
+I am writing to request an update to the latest stable version of the Windows software for my Microsoft Surface Pro 7. I think this update will improve its performance and provide me with new features.Please let me know the necessary steps or requirements to proceed.
+
+Thank you,
+<name>
+<email>",MEDIUM
+"MacBook Air M1 with Defect Defect Customer Support,
+
+I recently received a defective MacBook Air M1 from your store.The screen blinks constantly and the keyboard does not work.My account number is <ACC_NUM>.Please enter how to proceed with exchange or reimbursement.
+
+Thanks,
+<Name>",HIGH
+"Problem with the Surface Pro 7 keyboard Dear Tech Online Store, I have a problem with the keyboard of my Microsoft Surface Pro 7. The device does not recognize the keyboard in any situation.I tried various troubleshooting steps, but the keyboard remains insensitive.Could you advise me how to proceed?Thank you.Sincerely, <name> <Tel_num> <Acc_num>",MEDIUM
+"Exchange request due to several problems Dear customer service,
+
+I have problems with my HP Deskjet 3755. It has a bad WLAN connection and frequent paper jams.I would like to apply for an exchange.Please contact me at <TEL_NUM> regarding this concern.
+
+Thanks,
+<name>",LOW
+"Solicitud de soporte de configuración de alta prioridad Estimado equipo de soporte,
+
+Tengo un ticket de alta prioridad solicitando soporte de configuración para el enrutador Cisco ISR4331 en nuestro entorno empresarial. Se necesita asistencia inmediata para asegurar un tiempo de inactividad mínimo. Por favor, consulte los detalles proporcionados en el número de ticket <ticket_number>. Contáctenme al <tel_num> o por correo electrónico a <email>.
+
+Gracias,
+<name>",HIGH
+"Urgent: Router Restart Issue Dear Customer Support,
+Our Cisco Router ISR4331 has unexpectedly restarted multiple times, severely impacting our mission-critical enterprise network connectivity. We require an urgent resolution.
+Best regards,
+<name>
+Phone: <tel_num>",HIGH
+Error Code E5: HP DeskJet 3755 Printer The customer encounters jam issues when starting a print task.,HIGH
+Dringende Hilfe benötigt Ich benötige dringende Hilfe bei der Wiederherstellung versehentlich gelöschter Dateien aus Google Drive im Business Standard.,HIGH
+"Help with setting up scrum boards and reports in Jira needs Hello,
+
+I need support in setting up Scrum boards and the creation of reports in Jira Software 8.20 for team management.Can you provide step-by-step instructions or documentation for these tasks?
+
+Thanks,
+<name>",MEDIUM
+"Request to change the workflows very honored support team, we are switching to a new project management method and must reorganize our workflows in Jira Software 8.20.Please help us as soon as possible.Thank you, <name> <Acc_num>",HIGH
+"Photoshop 2024 Issue Hi <name>, I am experiencing an issue with the eraser tool in Adobe Photoshop 2024. It often fails to work properly, impacting my daily tasks. Please assist with troubleshooting this problem. Thank you, <name>.",HIGH
+"Payment system errors Dear IT service service, I cannot update my credit card data for my ongoing AWS subscription due to a payment system error.Could you please help me solve this problem?The affected product is the AWS management service.My account number is <cc_num>.Thank you, <name>.",HIGH
+"Urgent support for Dell XPS 13 9310 required Dear customer service, I recently bought a Dell XPS 13 9310 in the Tech Online Store and have continuous WLAN disconnect problems.This is extremely annoying because I am a frequent user.Could you quickly lead me to a solution or provide temporary connection options for this problem?Thanks.Sincerely, <name>",LOW
+"Firmware Update Required Dear Customer Support,
+
+I am writing to inform you about the need for a firmware update on our Cisco Router ISR4331 to resolve security vulnerabilities. Ensuring seamless high-performance and secure networking delivery is crucial for us. Could you please provide assistance on this matter?
+
+Thank you,
+<name>
+<tel_num>
+<acc_num>",HIGH
+Urgent help needed I need urgent help to recover files that were accidentally deleted from Google Drive in the Business Standard plan.,HIGH
+"Request for performance optimization for the Estimated customer support system, <br> <br> We need to optimize the performance of our existing ticket system, as well as guidance on the efficient distribution of server load.The problems are affecting our IT Consulting Service and need urgent attention. <br> <br> Thank you for your assistance.",LOW
+"Urgent EC2 problem of IT services equipment, I am experiencing problems with an EC2 instance that does not respond.I require urgent assistance with my AWS Management Service environment.Please communicate with me as soon as possible.Cordial greetings, <name>.",HIGH
+"Warranty replacement application hello tech support equipment online store,
+
+I get in touch to request a guarantee replacement for my mg3620 canon Pixma, since it has stopped printing wirelessly.Despite having tried several problem solving methods, I have not been able to solve the problem.I would appreciate your orientation on how to proceed with replacement.My order was made under the <cAc_num> account.
+
+Thanks for your help.
+
+Kind regards,
+<name>
+<Tel_num>",MEDIUM
+"Urgent EC2 issue Dear IT Services team, I am experiencing issues with an EC2 instance not responding. I require urgent assistance with my AWS Management Service environment. Please get back to me as soon as possible. Best regards, <name>.",HIGH
+"Request to change the delivery address Dear customer service,
+
+I hope you reach this message.I recently gave up an order for a Dell XPS 13 9310 laptop.Unfortunately, I have to change the delivery address connected to this order.My account number is <cc_num>.Could you please update the delivery address to the following: <New_Address>?Please let me know if you need more information from me.
+
+Thank you for your attention in this matter.I look forward to your upcoming answer.
+
+Best regards,
+<name>
+<Tel_num>",MEDIUM
+"Required firmware update estimated customer support,
+
+I write to inform you about the need for a firmware update in our Cisco ISR4331 router to solve safety vulnerabilities.Ensuring a safe and high -performance network delivery is crucial to us.Could you provide assistance in this matter?
+
+Thank you,
+<name>
+<Tel_num>
+<cac_num>",HIGH
+"Surface Pro 7 keyboard problem Dear Tech online Store customer, I am experiencing a problem with the keyboard of my Microsoft Surface Pro 7. The device does not recognize the keyboard in any situation.I have tried several problems of problem solving, but the keyboard still does not answer.Could you advise me on how to proceed?Thank you.Sincerely, <name> <tel_num> <cAc_num>",MEDIUM
+"Exchange request for Canon Pixma MG3620 Hello Tech Online Store, I bought the Canon Pixma MG3620, but it is unable to connect to Wi-Fi. I would like to ask for an exchange, because the troubleshooting methods have not resolvedthe problem.My order number is <or order_num>.THANKS.",LOW
+"Assistance to optimize cloud infrastructure costs estimated IT services support equipment,
+
+I am writing to request your assistance with the optimization of our cloud infrastructure costs and enable efficient management of cloud services in our AWS account.We have been analyzing our expenses and we have noticed the need for better cost management.The product we are using is AWS management service.Could you provide guidance or resources to help us achieve this?We are eager to implement strategies that improve our operational efficiency and reduce unnecessary costs.
+
+Thanks for your support.We expect your prompt response.
+
+Sincerely,
+<name>
+<Tel_num>
+<cac_num>",MEDIUM
+"Problem with MacBook Air Battery Dear customer support, I'm facing a problem with the battery of my MacBook Air M1.It does not carry over 50%, even after leaving it connected at night.Please help me solve this problem quickly.My account number is <ACC_NUM>.Thanks.",MEDIUM
+"Request to Adjust AWS Billing Accounts Dear IT Services Support Team,
+
+I would like to request an adjustment to our AWS billing accounts for the cloud infrastructure services managed under the AWS Management Service. It is essential to review and correct any discrepancies. Please prioritize this medium-priority request as soon as possible.
+
+Thank you in advance for your assistance.
+
+Best regards,
+<name>
+<acc_num>",MEDIUM
+"Review Needed for Server Configuration Dear IT Services Support,
+
+Our client, <name>, is experiencing interruptions with their collaboration tools. We believe the solution possibly lies in the server configuration settings. We request a thorough review of the IT Consulting Service configuration to resolve this issue promptly. Please advise on the best course of action and provide any necessary instructions.
+
+Thank you,
+<name>
+<tel_num>",HIGH
+"Excessive charges in the annual Microsoft Office 365 Subscription
+
+Recently I noticed an excessive charge in my annual Microsoft Office 365 subscription for the cloud services of our team.Could you help me solve this problem?
+
+My account number is <cAc_num>.I would appreciate a prompt resolution.
+
+Thank you,
+<name>
+<Tel_num>",HIGH
+"Incorrect Canon Pixma MG3620 WLAN connection Dear Tech Online Store Support,
+
+I recently bought a Canon Pixma MG3620 printer in your shop, but unfortunately I found a problem with its WLAN connection.The printer often separates from the Wi-Fi, which makes use impossible.I tried several troubleshooting steps, but without success.Could you please help me to have an exchange or replacement device?
+
+My account number is <cc_num>.You can contact me at <TEL_NUM> if further information is required.
+
+Thank you for your support.
+
+Best regards,
+<name>",MEDIUM
+"Post-Update Concerns: MySQL 8.0.30 Database Greetings Support Team,
+
+I am facing issues with the MySQL 8.0.30 database after a recent update. Specifically, I am unable to establish secure connections to the database. This problem started immediately following the update. I have attempted various troubleshooting techniques, but none have resolved the problem. Your swift assistance in resolving this matter would be greatly appreciated as it is impacting our operations. Please advise on the next steps to take.
+
+Thank you,
+<Name>
+<Account Number: <acc_num>>
+<Phone: <tel_num>",LOW
+"Zoom Plant during CHALTH CALL CALLS, I experience persistent zoom planting during the initiation of videoconferencing calls using version 5.11.0.This problem causes significant disturbances in our team meetings and our workflow.I ask for a more in -depth investigation to resolve this problem quickly.THANKS.Sincerely, <name> <ous_num>",HIGH
+Urgent: Immediate assistance required for Cisco Router ISR4331 reboot loop issue impacting network connectivity Continuous connectivity losses observed on Cisco Router ISR4331 post constant reboot loop. Urgent troubleshooting needed.,MEDIUM
+Into,LOW
+"Dringende Anfrage für Beratungsleistungen Sehr geehrtes <name> Kundenserviceteam,
+
+wir benötigen dringend Ihre IT-Beratungsdienste, um die Serveradministration für unsere Vertriebsabteilung zu verbessern. Ihre Expertise ist entscheidend. Bitte kontaktieren Sie uns so schnell wie möglich.
+
+Mit freundlichen Grüßen,
+<name>
+<tel_num>",HIGH
+"Assistance and optimization for AWS infrastructure Dear customer support, we need expert help to configure and optimize our AWS management service offer for a client.Our goal is to improve performance and reduce costs.We expect your prompt assistance.Sincerely, <name>",MEDIUM
+"Power Issue with Dell XPS 13 9310 Dear Tech Online Store support team, I am experiencing power issues with my Dell XPS 13 9310. Despite being fully charged, the laptop will not turn on. Please advise on how to proceed. Thank you, <name>.",HIGH
+"Urgent: Sudden outlet problem Estimated Tech online Store support, I am experiencing sudden off problems with my Dell XPS 13 9310. This incident needs an urgent resolution.Please advise on the next steps.Thanks, <name>",HIGH
+"Battery problem with Dell XPS 13 expensive support team from Tech Online Store,
+
+I am facing a battery problem with my Dell XPS 13 9310. The battery is not holding a charge for more than 2 hours.As a result, this significantly interrupts my work.I kindly request assistance to solve this problem as soon as possible.
+
+Please let me know if any additional information is required.
+
+Thanks for your quick attention.
+
+Yours sincerely,
+<Name>
+
+Contact: <tel_num>",MEDIUM
+"Critical interruption that affects AWS estimated customer support,
+
+I am writing to inform about a critical interruption that affects the AWS management service.Our clients cannot currently access their cloud infrastructure implemented through this service.This problem requires immediate attention as our operations significantly impact.Please investigate and solve this shortly.
+
+Thank you,
+
+<name>
+ACCOUNT NUMBER: <CC_NUM>
+Telephone: <tel_num>",HIGH
+"I need assistance to implement a new Estimated Microservice Equipment of IT Services Support,
+
+I need assistance to implement a new microservice in AWS's cloud infrastructure using AWS's full environment.The affected product is the AWS management service.Please advise on best practices and provide a guided process for fluid implementation.I appreciate your prompt attention to this matter.
+
+Thank you,
+<name>",MEDIUM
+"Asistencia Necesaria para el Proyecto Estimado equipo de soporte, necesito ayuda para configurar los diagramas de realización para nuestra consolidación de directorios de proyectos planificados. Utilizando el Servicio de Consultoría de TI para esta tarea. Gracias. Atentamente, <name>.",LOW
+"Urgent Issue: Adobe Photoshop 2024 Crashing on Startup Dear Support Team,
+
+I am experiencing continuous crashes with Adobe Photoshop 2024 after the recent update. This issue is significantly impacting my work. I request an urgent resolution. My details are as follows:
+
+Name: <name>,
+Phone: <tel_num>,
+Account Number: <acc_num>.
+Thank you for your prompt assistance.
+
+Best Regards,
+<name>",HIGH
+"Solicitação para Alterar Endereço de Entrega Caro Suporte ao Cliente,
+
+Espero que esta mensagem o encontre bem. Recentemente, fiz um pedido de um laptop Dell XPS 13 9310. Infelizmente, preciso alterar o endereço de entrega associado a este pedido. Meu número de conta é <acc_num>. Você poderia, por favor, atualizar o endereço de entrega para o seguinte: <new_address>? Por favor, me avise se alguma informação adicional for necessária da minha parte.
+
+Obrigado pela sua atenção a este assunto. Aguardo sua resposta rápida.
+
+Atenciosamente,
+<name>
+<tel_num>",MEDIUM
+"Server error problem dear customer support,
+
+Our IT consulting service is facing a server error when trying to extract user file documents while using Slack.Affected products include video conference, webinars, screen sharing and chat.
+
+Please help us promptly.
+
+Thanks,
+<Name>",HIGH
+Printer can't connect to Wi-Fi The HP DeskJet 3755 is unable to connect.,HIGH
+"URGENT: React app loving expensive customer support,
+
+My JavaScript React app is immediately crashing into startup and displays a blank page.I signed up for your JavaScript React Application Development Service.This problem is urgent and requires immediate attention.My account number is <ACC_NUM>.
+
+Please help me quickly solve this problem.
+
+Yours sincerely,
+<Name>
+<tel_num>",HIGH
+"Consultation on billing charges for Adobe Photoshop 2024 Dear customer support team,
+
+I recently bought a license for Adobe Photoshop 2024. However, I see unexpected charges on my invoice.Could you provide more details or clarify these charges?
+
+Thanks,
+<Name>
+<mail>",MEDIUM
+Problem with attachment of the ticket needs resolution in jira.,MEDIUM
+"Issue with Microsoft Office 365: Excel Dear Tech Online Store Customer Support, I am writing to report intermittent crashes occurring in Microsoft Excel when opening large spreadsheets within the Office 365 package. My experience has been significantly impacted as the crashes are unpredictable. I request technical assistance in resolving this issue at the earliest. Please find my details below for further reference: Name: <name> Phone Number: <tel_num> Account Number: <acc_num> Thank you. Best Regards, <name>",LOW
+"Immediate assistance required: Jira Software Problems Cher Customer Service,
+
+I am writing to report problems with our project follow -up and our Scrum paintings after a recent update of the system.We use Jira Software 8.20.Project monitoring and Scrum tables failed.This problem requires an immediate solution.Please examine this problem urgently.
+
+THANKS,
+
+<name>
+Account number: <ca_num>
+Telephone: <ous_num>",HIGH
+"Request to exchange the HP Deskjet 3755 printer Dear Support of the Tech Online Stor, I would like to inquire about an exchange for my HP Deskjet 3755 printer.It often has paper jams and the pressure quality is inconsistent.Please direct me regarding the next steps for the exchange of this product.Thank you, <name>.",MEDIUM
+"Zoom call problems Dear customer service, \ n \ Nunser HR team has experienced frequent calls to calls and poor video quality during meetings with zoom 5.11.0.This significantly affects our productivity.Please help us to solve these problems as soon as possible.",MEDIUM
+"Problem with the printer connection after the update Hello, I have problems with my Canon Pixma MG3620 printer.Since the last firmware update, it has not been connected to the WiFi.This problem prevents me from using the wireless and duplex printing functions.I tried to reset the printer and my network, but the problem continues.Can you please help me solve this problem as soon as possible?Thank you, <name>, <Tel_num>, <Acc_num>",HIGH
+"Charging problem in Jira Software Dear Customer Service,
+
+I experience a significant delay when charging project management boards in Jira Software 8.20.This problem was noticeable immediately after the last weekly updates for availability.Could you please examine this and solve the problem as soon as possible?Your quick support would be very appreciated.
+
+Thank you,
+
+<name>
+Customer account number: <cc_num>
+Telephone: <Tel_num>",LOW
+"Dell XPS 13 9310 {""Name"" starter problem has reported that its Dell XPS 13 9310 has stopped starting and shows a blue screen error after a Windows 10 update. The problem seems critical and needs immediate attention.Could you help solve this matter as soon as possible?Thanks for your support.Contact in <tel_num> or by email for more details.",HIGH
+"MySQL performance problems Dear customer service, our database, which MYSQL 8.0.30 uses, runs quite slowly.Regular data management tasks were delayed.Could you please support us in the steps for performance optimization that we should do to solve this problem?Your support in improving the database performance is very much appreciated.Thank you, <name> <Acc_num>",LOW
+"Loading problem in Jira Software dear customer support,
+
+I experience significant slowness when loading project management tables in Jira Software 8.20.This problem has become apparent just after the recent updates of weekly availability verification.Could you please investigate and solve this problem as soon as possible?Your quick assistance would be greatly appreciated.
+
+THANKS,
+
+<name>
+Account number: <ca_num>
+Telephone: <ous_num>",LOW
+"Urgent: Mysql 8.0.30 database inactivity problem, our main customer database, which is executed by MySQL 8.0.30, is fallen at this time.This has caused significant problems of activity time that affect several of our services and operations.We need urgent support to resolve this matter promptly.",HIGH
+"Monitor Issue Hello Support Team, my Dell XPS 13 9310 is not recognizing an external monitor. I have attempted troubleshooting the graphics drivers, but the issue persists. Please advise on further steps to resolve this problem. Thank you, <name>",MEDIUM
+"Demande d'échange de l'imprimante HP DeskJet 3755 Cher support de la boutique en ligne Tech, je souhaite demander un échange pour mon imprimante HP DeskJet 3755. Elle se bloque fréquemment et la qualité d'impression est incohérente. Veuillez me guider sur les prochaines étapes pour échanger ce produit. Merci, <name>.",MEDIUM
+"Assistance Required with Scrum Board Setup Dear Customer Support,
+
+Our client, <name>, requires help setting up a Scrum board in Jira Software 8.20 for a new project. Assistance with initial configuration and best practices would be highly appreciated.
+
+Thank you for your prompt support.
+
+Best regards,
+<name>
+<name> Software Development Company",MEDIUM
+"Requirement for setting up a new e-mail server well honored IT service support team,
+
+Our customer, <name>, has requested the addition of a new email server to his existing network.We need your expertise for furnishing and testing the integration.
+
+Thank you,
+<name>
+Account number: <Cc_num>
+Telephone: <Tel_num>",LOW
+Problem with Dell XPS 13 9310 The screen becomes black intermittently.I need a solution to hardware or software problems.,MEDIUM
+Urgent Help Needed I need urgent help recovering accidentally deleted files from Google Drive in Business Standard.,HIGH
+"Problem with Dell XPS 13 9310 after the update Dear Tech Online Store,
+
+I would like to report a problem with my Dell XPS 13 9310.After a recent Windows update, I have problems with flickering of the screen.This problem makes my laptop difficult to use.Please let me know the next steps to fix this problem.
+
+Thank you,
+<name>",HIGH
+"Estimated wireless printing problem Tech Online Store, I am having a problem with my HP Deskjet 3755 printer. It shows a connection error when trying to connect to my Wi-Fi network.Please help me solve this problem.Greetings, <name>.",LOW
+"Assistance pour la mise à jour du paiement Cher Service Client,
+
+J'ai besoin d'assistance pour mettre à jour le mode de paiement de mon abonnement Microsoft Office 365 sur mon compte. Mon mode de paiement actuel est obsolète, et je ne peux apporter aucune modification à mon abonnement. Mon numéro de compte est <acc_num>. Veuillez me guider à travers les étapes nécessaires pour mettre à jour ces informations dès que possible.
+
+Merci,
+<name>",MEDIUM
+"Urgent implementation of servers during the crash of the AWS Customer support,
+
+We need the immediate implementation of servers due to a high -priority service interruption that is impacting our AWS infrastructure.Please treat this problem urgently to ensure minimal interruption.
+
+Thanks,
+
+<Name>",HIGH
+"Assistance with estimated billing errors customer support, I have noticed billing errors in my invoices of the IT Consulting Service.Could you verify and correct charges?My account number is <cAc_num>.I await your assistance.Sincerely, <name>.",LOW
+"Urgent: Problem with Dell XPS 13 9310 Dear Support from the Tech Online Store,
+
+I am facing a problem with my Dell XPS 13 9310, which sometimes freezes and interrupts my workflow.Could you help me diagnose and solve this problem?
+
+Thanks,
+<Name>
+Account number: <ACC_NUM>
+Telephone: <tel_num>",LOW
+"Billing Discrepancy on AWS Management Service Dear Customer Support, 
+
+I am writing to report a billing discrepancy on my AWS Management Service account and allege incorrect charges. Please verify the billing transactions for account <acc_num>, and process a refund if applicable. Your prompt attention to this matter would be appreciated. 
+
+Thank you.
+
+Sincerely, 
+<name>",MEDIUM
+"Food problem with Dell XPS 13 9310 Cher Tech Online Store support team, I encounter power problems with my Dell XPS 13 9310. Although it is fully loaded, the laptop does not light up.Thank you for advising me on the procedure to follow.Thank you, <name>.",HIGH
+"Asistencia necesaria para el proyecto Estimado equipo de soporte, necesito ayuda para configurar diagramas de realización para nuestra consolidación del directorio de proyectos planeados. Utilizando el Servicio de Consultoría de TI para esta tarea. Gracias. Sinceramente, <name>.",LOW
+"MacBook Air M1 has overheating problems with long use Dear Support team from Tech Online Store, I recently bought a MacBook Air M1 and have overheating problems with longer use.In addition, I noticed significant power consumption tips that affect the battery life.This started a few weeks after my purchase.Please let me know if this problem can be solved from a distance or whether I have to return the product for inspection.I look forward to your support.Sincerely, <name>",LOW
+"Touch sensitivity problems in the Surface Pro 7 Dear customer support of the Tech Online Store,
+
+I have problems with the sensitivity to touch of my Microsoft Surface Pro 7, especially when working with the keyboard.I tried fundamental errors, but without success.Can you please help me solve this problem?My account number is <cc_num>.You can reach me at <TEL_NUM> or respond to this email.
+
+Thank you,
+<name>",MEDIUM
+"Request for configuration of new email server dear IT service support team,
+
+Our customer, <Name>, requested the addition of a new email server to your existing network.We need your experience for integration configuration and testing.
+
+Thanks,
+<Name>
+Account number: <ACC_NUM>
+Telephone: <tel_num>",LOW
+"Consulta de Error de Facturación Estimado Servicio al Cliente, he notado un sobregiro en mi factura reciente por la suscripción de IntelliJ IDEA 2024.1. Por favor, proporcione una explicación detallada y corrija este error. Mi número de cuenta es <acc_num>. Gracias por su ayuda. Saludos, <name>",MEDIUM
+"Dell XPS 13 9310 Boot Issue {""name"" has reported that their Dell XPS 13 9310 has stopped booting and shows a blue screen error following a Windows 10 update. The issue seems critical and needs immediate attention. Could you please assist in resolving this matter as soon as possible? Thank you for your support. Contact at <tel_num> or via email for further details.}",HIGH
+"Printer connection and duplex problems Hello, I have problems with my Canon Pixma MG3620.It cannot be connected wirelessly and indicates inconsistent duplex prints.Please give a solution to these problems.Thanks, <name>.",MEDIUM
+"Blue screen error on Dell XPS 13 Dear Tech Online Store, honored customer service,
+
+I experience a blue screen error on my Dell XPS 13 9310 with a high-performance configuration that runs under Windows 10.Please help me to solve this problem as soon as possible.
+
+Best regards,
+<name>
+<Acc_num>",MEDIUM
+"Issue with Cloud Monitoring Dear Support, our client is experiencing issues with cloud resource monitoring in AWS Management Service. Please assist us in resolving this promptly. Best, <name>, <company>. Contact: <tel_num>.",LOW