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{
"author": "Cornelis Hoeflake",
"title": "Different escalation policies based on alert creation time",
"body": "We prioritise alerts with priority P1..P5 and each priority has it's own escalation policy. For example, P1 has a response time requirement of minutes where P5 has a response time in work days.\n\nBut here it comes, P1 has 24/7 the same escalation policy requirement. But let's take for example P3, it has a response time of 10 hours. In our case, we don't want get notified during the night, in other words we have to delay the alert.\n\nFor us, it's unclear what happens with the creation time when an alert is delayed. We don't want the escalation policy to kick in in the morning and assuming that the alert is 8 hours under way and directly starting with escalation rules as-if the alert is already 8 hours ignored.\n\nMainly the question is, what happens with the alert creation time when an alert is delayed (by a policy)?\n"
} | [
{
"author": "Shashwat Khare",
"body": "Hello [@Cornelis Hoeflake](/t5/user/viewprofilepage/user-id/290997) , \n\n<br />\n\nThis is Shashwat from Opsgenie support and here to help! :) \n\nMay I know when you say the alert is delayed by a policy, do you mean the escalation policy not notifying the on-call responders for 10 hours because it's a P3? \n\nIf yes, please note that the Escalation policy will look at the priority and will only notify the P3 on-call responders, after 10 hours of response time. \n\nIn other words, the escalation policy will in no manner, impact the alert creation time. \n\nReference document link - [A deep dive on Routing Rules \\& Escalation Policies](https://community.atlassian.com/t5/Opsgenie-articles/A-deep-dive-on-Routing-Rules/ba-p/1330474) \n\nI hope this helps, please check and let us know. Happy to help! :) \n\nBest, \nShashwat\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/Different-escalation-policies-based-on-alert-creation-time/qaq-p/2751017 | null |
{
"author": "Gregory Rant",
"title": "Is it possible to integrate OpsGenie calendar with SharePoint?",
"body": "Hello!\n\nI am looking to see if there is a way to integrate OpsGenie with Microsoft SharePoint so when the on-call calendar in OpsGenie gets updated it will sync over to SharePoint. A lot more users have access to SharePoint versus OpsGenie, so I want to find out an automated way for them to stay informed as well.\n"
} | [
{
"author": "Mubeen Mohammed",
"body": "Hello [@Gregory Rant](/t5/user/viewprofilepage/user-id/5541074)\n\nThank you for contacting the Atlassian Community!\n\nCurrently, there is no direct integration option available between Opsgenie \\& Microsoft SharePoint. However, the requirement for OpsGenie with Microsoft SharePoint to synchronize the on-call calendar updates can be possible through the use of intermediary services like Microsoft Power Automate or using [Opsgenie API](https://docs.opsgenie.com/docs/who-is-on-call-api) with custom configurations.\n\nThis API allows you to retrieve information about who is currently on-call, their schedules, and rotations in real-time. By leveraging this API, you can programmatically access on-call schedule information and use it to update a SharePoint list or calendar, ensuring that your broader organization stays informed about on-call responsibilities.\n\nI hope the details provided are helpful. \n\nRegards\n\nMubeen Mohammed\n\nCloud Support Engineer\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/Is-it-possible-to-integrate-OpsGenie-calendar-with-SharePoint/qaq-p/2751160 | [
"cloud",
"opsgenie-cloud"
]
|
{
"author": "Federico Einhorn",
"title": "Problems with SSO conditional access and mobile atlassian apps",
"body": "We enabled SSO for Microsoft Entra using the following guide:\n\n<https://learn.microsoft.com/en-us/entra/identity/saas-apps/atlassian-cloud-tutorial>. After that web access works just fine, however, when using Mobile apps, our company forces Microsoft Edge, thus breaking the sign in chain of the apps that uses Webview. Apparently, we can whitelist the app in our conditional access, but we need a key value pair for that. Is there somewhere I can find that information?\n"
} | [
{
"author": "Elelta D",
"body": "Hello [@Federico Einhorn](/t5/user/viewprofilepage/user-id/5539949)\n\nThe way we authenticate apps is via your Atlassian ID and password. So perhaps that is what Azure needs.\n\nI reached out to my colleagues who are experts on our Atlassian SSO product and they also said that this is not something we supply.\n\nCan you tell me what other apps have provided and how they provided the key/value pair?\n\nThanks\n",
"comments": null
},
{
"author": "Elelta D",
"body": "Hey there Federico\n\nI see you are talking about [azure ad conditional access](https://learn.microsoft.com/en-us/entra/identity/conditional-access/overview) perhaps you need to review this document from Microsoft called \"[Block authentication flows with Conditional Access policy\"](https://learn.microsoft.com/en-us/entra/identity/conditional-access/how-to-policy-authentication-flows)\n\nI don't believe the key you need is from Atlassian apps.\n",
"comments": [
{
"author": "Federico Einhorn",
"body": "Hi [@Elelta D](/t5/user/viewprofilepage/user-id/4767776) I believe it is... at least for what Microsoft Azure support showed us. Also, we made other exceptions for other apps, where the software provided us with that key / value pair. Apparently that is sent to Azure AD on the login flow and they can then apply the appropriate restrictions.\n"
}
]
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/Problems-with-SSO-conditional-access-and-mobile-atlassian-apps/qaq-p/2749283 | [
"active-directory",
"cloud",
"opsgenie-cloud",
"sso"
]
|
{
"author": "Abuan, Mark Kevin C. (REPH-MNL )",
"title": "Opsgenie email integration message format issue",
"body": "Hi\n\nI created an email integration in opsgenie but the message format is on disarray. The bulleted message input is being outputted as a whole paragraph with no bullets. Seeking your advice on what can I try.\n"
} | [
{
"author": "Muhammad Zeeshan",
"body": "Hey Mark,\n\nOpsgenie Alert Description field uses the Plain-text format , hence, it will not be possible to parse bullet points from the email.\n\nWe have a Feature suggestion ticket for this that you can track and vote on via: <https://jira.atlassian.com/browse/OPSGENIE-863>\n\nThe workaround for this would be to use plain-text format to structure the emails being sent to Opsgenie.\n\nBR,\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/Opsgenie-email-integration-message-format-issue/qaq-p/2749911 | [
"cloud",
"opsgenie-cloud"
]
|
{
"author": "Gaston Odasso",
"title": "On opsgenie, how could I import a list of alert, such as a csv file ?",
"body": "Good afternoon! I am working on the backup and recovery of all Ospgenie alerts. How can I import all alerts from a csv?\n"
} | [
{
"author": "John M",
"body": "Hi [@Gaston Odasso](/t5/user/viewprofilepage/user-id/5530299) ,\n\nJohn from Opsgenie support here, happy to assist.\n\nWe have an import tool but it only imports configurations, not alerts. You would need to write a script to import all alerts from a CSV.\n\nHere is the backup tool: \n\n<https://github.com/opsgenie/opsgenie-configuration-backup>\n",
"comments": [
{
"author": "Gaston Odasso",
"body": "Thanks John!\n\nDo you have an example script to share with me?\n"
}
]
},
{
"author": "Skyler Ataide",
"body": "Hi [@Gaston Odasso](/t5/user/viewprofilepage/user-id/5530299), are you able to use the **Export CSV** option available on the Alerts page as shown in the following screenshot:\n\n![Screenshot 2024-07-09 at 4.11.57?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/334466i5486343318663220/image-size/large?v=v2&px=999 \"Screenshot 2024-07-09 at 4.11.57?PM.png\")\n\nOr, instead are you trying to import a CSV list of alerts *into*Opsgenie?\n",
"comments": [
{
"author": "Gaston Odasso",
"body": "Hi Skyler! \nThanks for your answer.. \nI need to do 2 things, export all the alerts to a cvs automatically (to make a backup) and on the other hand, I have to try importing these alerts.\n"
},
{
"author": "Skyler Ataide",
"body": "Hi [@Gaston Odasso](/t5/user/viewprofilepage/user-id/5530299) happy to help! Apart from the Export CSV option shared above, another option here would be to use Alert API to list all alerts. The JSON returned from the API call could then be converted to a CSV. Here is a link to our Alert API documentation: <https://docs.opsgenie.com/docs/alert-api#list-alerts>\n\nAs far as importing alerts, the only option here would be the import tool that my colleague John linked above, which would require a custom script to import all alerts from a CSV. Our configuration backup tool documentation does not contain an example script for this specific use case, as its primary function is for exporting/importing configurations.\n"
}
]
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/On-opsgenie-how-could-I-import-a-list-of-alert-such-as-a-csv/qaq-p/2747784 | [
"cloud",
"opsgenie-cloud"
]
|
{
"author": "Peter Jankech",
"title": "Hi , Is possible to fing and download older version of OPSGENIE for iphone?",
"body": "I have Iphone SE with version 15.8.2. in officila website is requesting version 16 and more\n"
} | [
{
"author": "Yair Ramirez",
"body": "Unfortunately, this wouldn't be possible, Peter. Looks like Apple is no longer providing active support for iOS 15 (just security support). \n\nThe Opsgenie app that is currently supported has as a minimum requirement of iOS 16.0 as described in the technical details of the App Store: \n<https://apps.apple.com/bh/app/opsgenie/id528590328>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/Hi-Is-possible-to-fing-and-download-older-version-of-OPSGENIE/qaq-p/2744767 | null |
{
"author": "Dennis Kruse",
"title": "Receive SMS and then forward it as an E-Mail",
"body": "Hello,\n\ncan OPSGenie receive SMS and then forward it as an e-mail?\n\nGreetings,\n\nDennis\n"
} | [
{
"author": "Dave Mathijs",
"body": "Hi [@Dennis Kruse](/t5/user/viewprofilepage/user-id/5536243) Welcome to the Atlassian Community!\n\nOpsgenie can send a notification to Email, SMS, Voice phone calls and Push notifications. Users views these contact methods and they can edit contact methods on this tab.\n\nUsers can enable/disable contact methods anytime.\n\nIf users have used any mobile apps, they can view app info.\n\nYou can configure when and how to receive notifications. You need to create a rule for each of your contact methods by specifying when to receive it. You can delay receiving notifications up to 1 day. You may have multiple rules. You can also enable/disable rules anytime.\n\nOpsgenie will try each method one by one in the order you specify until you see the alert.\n\n[How to get your first alert notification](https://support.atlassian.com/opsgenie/docs/how-to-get-your-first-alert-notification/)\n",
"comments": [
{
"author": "Dennis Kruse",
"body": "Hi Dave,\n\nthank you, but thats was not my question.\n\nCan OPSGenie **receive** SMS and then forward it as an e-mail?\n"
},
{
"author": "Dave Mathijs",
"body": "Sorry, my bad, I misread your question.\n\nI don't know if this article answers your question: [Create Alerts Sending SMS messages to Opsgenie Incoming Call Number](https://community.atlassian.com/t5/Opsgenie-articles/Create-Alerts-Sending-SMS-messages-to-Opsgenie-Incoming-Call/ba-p/2693558)\n\nIf it creates an alert, you should be able to receive it as email notification as well.\n"
}
]
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/Receive-SMS-and-then-forward-it-as-an-E-Mail/qaq-p/2744651 | [
"cloud",
"opsgenie-cloud"
]
|
{
"author": "HN",
"title": "Alert Message being cutoff for SMS",
"body": "Running into an issue where the alert message I'm sending is being cutoff in the SMS notification. It links to the alert through OpsGenie but the message itself is being truncated.\n\nAny idea how to prevent the truncation of the message?\n\nThe message is as follows: \n3+Alerts for - {{result.name}}::{{result.value}}\n"
} | [
{
"author": "Egor",
"body": "Hey HN, \nThanks for reaching out to Atlassian Community! \n\nWe've created a feature request to fix this issue. You can find more details and follow the progress of this request here: [OPSGENIE-2205](https://jira.atlassian.com/browse/OPSGENIE-2205). We encourage you to vote for this request and add any comments if you have more feedback. You can also watch the issue to get updates.\n\nAtlassian's policy on how feature requests are handled can be found [here](https://confluence.atlassian.com/support/atlassian-cloud-feature-requests-and-feedback-959324675.html). \n\nThank you for your understanding as we work to improve our service. \n\nFeel free to add comments with more details if needed.\n\nBest Regards, \nEgor\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/Alert-Message-being-cutoff-for-SMS/qaq-p/2743954 | [
"cloud"
]
|
{
"author": "Stanislav Udartsev",
"title": "Slack integration advanced alert filtering based on multiple tags",
"body": "Hello, \n\nI'm trying to configure Slack integration to send Kubernetes alerts to different Slack channels based on different set of tags. \n\nI would like to implement something like:\n\n```\nIF cluster=staging AND (namespace=airflow OR namespace=kafka OR namespace=flink)\n```\n\n<br />\n\nAlert Filter with **Match all conditions below** is not working with \"OR\" operator: \n![image.png](/t5/image/serverpage/image-id/333273i8597EFFAFBCF1D45/image-size/large?v=v2&px=999 \"image.png\")\n\n<br />\n\nAlert Filter with **Match one or more conditions below** leads to receiving all alerts from staging cluster that not meet the initial requirement. \n\n![image.png](/t5/image/serverpage/image-id/333278iB30292167443232E/image-size/large?v=v2&px=999 \"image.png\") \n\nIs it possible to configure Slack integration with advanced filtering that can combine \"AND\" and \"OR\" operators?\n"
} | [
{
"author": "Tejaswi G",
"body": "Hey\n\nThank you for reaching out to Atlassian Community. This is Tejaswi from the Opsgenie Team.\n\nYou can't achieve your use case with a single integration, so you need to use multiple Slack integrations. In Opsgenie, we cannot combine \"AND\" and \"OR\" operators. \nYou can split your conditions like the below and add the below condition in the alert filters of the slack integration.\n\nSlack integration 1: \ncluster=staging AND namespace=airflow\n![2024-07-05_16-17-23.png](https://community.atlassian.com/t5/image/serverpage/image-id/333679i40CC9B2613AD95CD/image-size/large?v=v2&px=999 \"2024-07-05_16-17-23.png\") \nSlack integration 2: \ncluster=staging AND namespace=kafka \n![2024-07-05_16-18-47.png](https://community.atlassian.com/t5/image/serverpage/image-id/333680i511F8D6CEFEC57CE/image-size/large?v=v2&px=999 \"2024-07-05_16-18-47.png\")\n\nSlack integration 3: \ncluster=staging AND namespace=flink \n![2024-07-05_16-19-40.png](https://community.atlassian.com/t5/image/serverpage/image-id/333681i847F7FEBC7975149/image-size/large?v=v2&px=999 \"2024-07-05_16-19-40.png\") \nKind Regards, \nTejaswi\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Opsgenie-questions/Slack-integration-advanced-alert-filtering-based-on-multiple/qaq-p/2743474 | [
"alert",
"cloud",
"filter",
"integration",
"opsgenie-cloud",
"slack"
]
|
{
"author": "Philipp",
"title": "Git tag a specific commit hash",
"body": "Requirements:\n\n- Build runs in a docker container\n\nUsecase:\n\n1. I have 10 builds that builds an artifact that is shared with the deployment\n\n2. In the deployment I download the artifact and want to upload it into an artifact repository.\n\n3. Now I deploy build #7 out of the 10 builds.\n\n4. I want to tag the commit that was used at build #7 to build my artifact but the tagging needs to happen in the deployment.\n\nHow do I do that?\n\nI am able to tag in an deployment but I have no way to push the tag.\n\nThat code is able to create a tag on my specific commit: \n\n```\nexport TAG_HASH=384a34eaa1c1ee58ce198fabd95831dddd3cc4b8\n\nexport TAG_NAME=0.0.1\n\ngit tag -a ${TAG_NAME} ${TAG_HASH} -m \"${TAG_HASH}\"\n\necho \"Tag done\"\n```\n\nHence our bamboo uses ssh keys with bitbucket and I use a container build I am not able to push via my script.\n\nThe only way to push is with the bamboo task vsc push. But with that task it does not push git tags as well.\n\nAnd the other option to use the bamboo task \"git tag\" I can only tag the latest commit, so that is also no option for me.\n\nHow can I solve this?\n"
} | [
{
"author": "Jyothi Charupalli",
"body": "Hi [@Philipp](/t5/user/viewprofilepage/user-id/4561330) ,\n\nWelcome to Atlassian Community!\n\nWe understand that you want to tag a specific commit in the remote repository from Bamboo through a script task.\n\nWe have a below Bamboo KB article which explains the same and how to setup ssh keys to authenticate remote repository through script task.\n\n[How-to-push-a-repository-tag-for-a-specific-commit-from-bamboo-to-a-remote-repository-1333329967.html](https://confluence.atlassian.com/bamkb/how-to-push-a-repository-tag-for-a-specific-commit-from-bamboo-to-a-remote-repository-1333329967.html)\n\nPlease also refer to the KB article for a more detailed explanation of [How to set up an SSH key-pair for a Bitbucket repository from Bamboo](https://confluence.atlassian.com/bamkb/how-to-set-up-an-ssh-key-pair-for-a-bitbucket-cloud-repository-from-bamboo-1115153587.html). Even though it explains for the Bitbucket Cloud repository same steps mentioned under the section **To generate SSH key-pair:** can be followed for generating SSH key pair for the Bitbucket server repository as well.\n\nI hope this helps!\n\nBest Regards,\n\nJyothi \n**\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Philipp",
"body": "I know that is an option but than I have to handle a secret myself and make sure the keys are in all repos that I want to tag.\n\nA more comfortable way would be to enable the internal bamboo task \"Repository Tag\" to have a parameter that uses the hash to tag of a specific commit. So bamboo can use the existing keys generated by the linked repository.\n\nIs there maybe already a ticket for that feature that I can upvote?\n"
}
]
}
]
| https://community.atlassian.com/t5/Bamboo-questions/Git-tag-a-specific-commit-hash/qaq-p/2675011 | [
"git-tag"
]
|
{
"author": "Udo Hagemann _Decadis AG_",
"title": "Where is the information about Git caches taken from?",
"body": "Hi,\n\nhope there is an answer out there:\n\nIn Bamboo Data Center, you find in *Bamboo administration / Repository settings / Manage caches / Git* information about cache directory locations.\n\nAfter migrating to a test instance and moving from local agents to remote agents, we still find cache directory locations, but they do not exist at all. Trying to delete them doesn't work, even if you create a fake directory on the server - in that case, the directory is removed, but the cache directory location still doesn't go away.\n\nWhere is this information retrieved from? I couldn't find anything in the database, not in the shared-home.\n"
} | [
{
"author": "Jyothi Charupalli",
"body": "Hi [@Udo Hagemann _Decadis AG_](/t5/user/viewprofilepage/user-id/4357514) ,\n\nWelcome to Atlassian Community!\n\nBelow is the Bamboo source code, how it figures out the list of cached dirs:\n\n```\n\nfor (final ImmutablePlan plan : cachedPlanManager.getPlans(ImmutableChain.class)) {\ncustomVariableContext.withVariableSubstitutor(customVariableContext.getVariableSubstitutorFactory().newSubstitutorForPlan(plan), () -> {\nfor (final GitRepository gitRepository : GitRepositoryFacade.GIT_REPOSITORIES_OF_PLAN.apply(plan)) {\nfinal File cacheDir = gitRepository.getCacheDirectory();\n\nplans.put(cacheDir, plan);\nrepositories.computeIfAbsent(cacheDir, key -> gitRepository.getSubstitutedAccessData());\n}\n});\n}\n\n```\n\nThe code goes through plans, checks what repositories they are connected to and computes the stuff you see on the cache page based on the configuration.\n\nThe cache dir (the hash part) is calculated based on repository data (URL + auth data IIRC).\n\nIn short: it looks like there must be a reference to the repository URL somewhere. Perhaps an override in PROJ \\> PLAN?\n\nSo, there must be a repository that resolves to that particular magic string(hash code) and where that URL shown in the description comes from. We also know that it's somehow referenced from PROJ -\\> PLAN.\n\nWe suggest you check if any of the repository configurations referring to the repository URL still exist.\n\nCould you please try deleting the old repositories(Plan or Project or Global Linked Repos) linked to those git repositories caches and see if the entry disappears from the Bamboo Overview \\>Repository setting tab?\n\nI hope this helps. Please let us know in case of any further queries.\n\nThanks and Regards,\n\nJyothi \n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Udo Hagemann _Decadis AG_",
"body": "Hi [@Jyothi Charupalli](/t5/user/viewprofilepage/user-id/4655226) ,\n\nthank you so much, that gave me a much better understanding of what the page is meant for and where the data is retrieved!\n"
}
]
}
]
| https://community.atlassian.com/t5/Bamboo-questions/Where-is-the-information-about-Git-caches-taken-from/qaq-p/2673877 | null |
{
"author": "Abhishek Bebni",
"title": "Plans are going in queue only in new created Bamboo DC with LTS 9.6",
"body": "I created new Bamboo DC with LTS 9.6 and I can see some remote agents are already running in online mods but still when I run any plan, plan is not running and going into queue only and showing message that none agent is in online mode. Please suggest how we can run any plan or make the remote agents online so that plan can be run in Bamboo DC.\n\nThanks \\& regards\n\nAbhishek Bebni\n"
} | [
{
"author": "Anik Sengupta",
"body": "Hi Abhishek,\n\nThanks for contacting Atlassian community .\n\nLooks like after upgrading to Bamboo DC 9.6 the build plans are been queued for building for an extended duration and is not showing on the Build activity dashboard as queued. You have Agents capable of processing the build available but it remains queued for an excessive period.\n\nA large delay between queueing and it appearing in the build queue suggests that the server-side change detection process is taking longer (see further down for more information on the build workflow). It's helpful to understand the basics of the Bamboo build plan workflow to understand where the issue might be when the symptoms present:\n\nA build plan is triggered. \nPlan changes status to queued. \nChange detection happens on the server-side. This is where it will reach out to the repository to determine if there are any changes it needs for the build and is the most likely breakdown point when observing queued builds that aren't yet in the build queue. \nPlan is then added to the build queue. This is when it shows up on the Build activity dashboard. \nServer assigns an agent for it and sends an event to the agent. \nAgent receives the event and starts building.\n\nIt's important to note that this behavior is normal however we've observed a few causes for abnormally long server-side change detection:\n\nThis has been described here - <https://confluence.atlassian.com/bamkb/build-plan-queued-for-extended-duration-and-not-showing-on-build-activity-dashboard-as-queued-in-bamboo-834220865.html>\n\nAlso please check on the agrnt dedication if the p;lan had few dedicated agents and if those agents are online ready to acceot the build.\n\nPlease note local agents have been removed from Bamboo 9.6 if you have any plans which were previously build in local agents you need to switch them to remote agents to make sure they have the right capabilities for building.\n\nThanks\n\nAnik Sengupta\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bamboo-questions/Plans-are-going-in-queue-only-in-new-created-Bamboo-DC-with-LTS/qaq-p/2673571 | [
"bamboo-plugin-development",
"data-center"
]
|
{
"author": "Owen Chen",
"title": "About Bamboo using 54664 Port",
"body": "Hi,\n\nI currently need to explain the Port used by Bamboo to the security department. I saw that Port 54664 is used in Atlassian's document, but I still don't quite understand the description in the article. Here are my questions:\n\n1. Under what circumstances is Port 54664 used? Is this necessary to open?\n2. The description mentions \"only required for remote agents connection over SSL\". How do I know what version of SSL it is?\n\nHope someone can assist me, thanks.\n\nOwen\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Owen,\n\nWelcome to Atlassian community\n> 1. Under what circumstances is Port 54664 used? Is this necessary to open?\n\nBamboo will use 54664 when SSL is enabled for **bamboo.jms.broker.client.uri** in bamboo.cfg.xml file for SSL communication with the remote agent. if SSL is not used in **bamboo.jms.broker.client.uri**then there is no need to open port 54664\n\n\\<property name=\"bamboo.jms.broker.client.uri\"\\>failover:(tcp://bamboo921:54663?wireFormat.maxInactivityDuration=300000)?initialReconnectDelay=15000\\&maxReconnectAttempts=10\\</property\\>\n\nBamboo spins up two additional JMS connectors to handle SSL and elastic agent traffic. Bamboo looks at the primary JMS connector port number to determine the port numbers it will use for the additional connectors. This is the formula used by Bamboo:\n\n* SSL JMS connector = primary JMS connector port number + 1. If the primary JMS connector is 54663, then Bamboo will use **54664** for the SSL JMS connector.\n* Elastic agents JMS connector = primary JMS connector port number + 2. If the primary JMS connector is 54663, then Bamboo will use **54665** for the elastic agents JMS connector. This connector is bound to **localhost**, by default.\n\n> 2. The description mentions \"only required for remote agents connection over SSL\". How do I know what version of SSL it is?\n\nI think this depends upon what version of SSL is installed in your machine, you can check this using command \\> openssl version\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
},
{
"author": "Owen Chen",
"body": "Documentation: <https://confluence.atlassian.com/kb/ports-used-by-atlassian-applications-960136309.html>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bamboo-questions/About-Bamboo-using-54664-Port/qaq-p/2671962 | [
"jms",
"port"
]
|
{
"author": "dixith kumar bura",
"title": "cannot access Bamboo at present",
"body": "Bamboo bootstrap failed: Your Bamboo instance could not start because health check failed.\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Dixith,\n\nWelcome to Atlassian community.\n\nYou can check the error inside **\\<bamboo-home\\>logs\\>atlassian-bamboo.log** file and see why this error message is coming.\n\nRegards,\n\nShashank kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bamboo-questions/cannot-access-Bamboo-at-present/qaq-p/2671733 | null |
{
"author": "Dale Binkley",
"title": "remote agent went offline while building",
"body": "I have 3 remote agents installed on a single server. During a build the remote agent that was running the build just went offline without an apparent reason. The job result summary page shows the status as 'not built'. The other 2 agents were unaffected and remained online. The agent was manually restarted using systemctl.\n\nAny ideas what happened? And more importantly how can this be prevented in future?\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Dale,\n\nWelcome to Atlassian community.\n\nYou can check the below 2 files on the remote agent to understand what happened when the agent was running possibly memory issue would have caused it to fail.\n\n\\* \\<bamboo-agent-home\\>logs\\>atlassian-bamboo.log\n\n\\* \\<bamboo-agent-home\\>atlassian-bamboo-agent.log\n\nRegards,\n\nShashank Kumar\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bamboo-questions/remote-agent-went-offline-while-building/qaq-p/2671562 | null |
{
"author": "GSHerber",
"title": "Have a Bamboo build Plan attempting to run frontend-maven-plugin to execute npm (node-npm-install)",
"body": "We have a Bamboo build Plan attempting to run frontend-maven-plugin to execute npm (node-npm-install). Attempts to pass the Nexus npm proxy URL like '-DproxyHost=proxy.url' have been unsuccessful. Our environment has no direct internet access so the builds have to go to internal Nexus for dependencies. It seems like params passed to Maven don't get passed to the plugin. Has anyone encountered this issue? Any help would be appreciated.\n\nBamboo log snippet below of the failed plugin run.\n\n```\nbuild\t09-Apr-2024 11:29:29\t[INFO] --- frontend-maven-plugin:1.15.0:install-node-and-npm (node-npm-install) @ radsAdminWeb ---build\t09-Apr-2024 11:29:29\t[INFO] Installing node version v20.11.0build\t09-Apr-2024 11:29:29\t[INFO] Downloading https://nodejs.org/dist/v20.11.0/node-v20.11.0-win-x64.zip to C:\\Users\\SVC-GDIT-PROD-Bamboo\\.m2\\repository\\com\\github\\eirslett\\node\\20.11.0\\node-20.11.0-win-x64.zipbuild\t09-Apr-2024 11:29:29\t[INFO] No proxies configuredbuild\t09-Apr-2024 11:29:29\t[INFO] No proxy was configured, downloading directlyerror\t09-Apr-2024 11:29:29\tApr 09, 2024 11:29:29 AM org.apache.http.impl.execchain.RetryExec executeerror\t09-Apr-2024 11:29:29\tINFO: I/O exception (java.net.SocketException) caught when processing request to {s}->https://nodejs.org:443: Connection reseterror\t09-Apr-2024 11:29:29\tApr 09, 2024 11:29:29 AM org.apache.http.impl.execchain.RetryExec executeerror\t09-Apr-2024 11:29:29\tINFO: Retrying request to {s}->https://nodejs.org:443error\t09-Apr-2024 11:29:29\tApr 09, 2024 11:29:29 AM org.apache.http.impl.execchain.RetryExec executeerror\t09-Apr-2024 11:29:29\tINFO: I/O exception (java.net.SocketException) caught when processing request to {s}->https://nodejs.org:443: Connection reseterror\t09-Apr-2024 11:29:29\tApr 09, 2024 11:29:29 AM org.apache.http.impl.execchain.RetryExec executeerror\t09-Apr-2024 11:29:29\tINFO: Retrying request to {s}->https://nodejs.org:443error\t09-Apr-2024 11:29:29\tApr 09, 2024 11:29:29 AM org.apache.http.impl.execchain.RetryExec executeerror\t09-Apr-2024 11:29:29\tINFO: I/O exception (java.net.SocketException) caught when processing request to {s}->https://nodejs.org:443: Connection reseterror\t09-Apr-2024 11:29:29\tApr 09, 2024 11:29:29 AM org.apache.http.impl.execchain.RetryExec executeerror\t09-Apr-2024 11:29:29\tINFO: Retrying request to {s}->https://nodejs.org:443\n```\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello [GSHerber](https://community.atlassian.com/t5/user/viewprofilepage/user-id/2093058)\n\nWelcome to Atlassian community.\n\nCan you tell me which exact task you are using in Bamboo and in which field you are passing -DproxyHost=proxy.url the parameter?\n\nIf you can provide a screenshot it will be easy ti understand.\n\nRegards,\n\nShashank Kumar\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bamboo-questions/Have-a-Bamboo-build-Plan-attempting-to-run-frontend-maven-plugin/qaq-p/2668088 | [
"server"
]
|
{
"author": "William Yang",
"title": "Two version of GIT install (in C & D drive) by accident this lead to fatal: Authentication failed ..",
"body": "The previous GIT was installed in D drive by someone, just recently, one of our big team member try to add capabilities into one agent. At the beginning did not see this GIT already listed in the agent, also checked it in Control Panel, still not seen since it is in D drive. Therefore by accident, a old version of GIT installed again in C drive, later I saw it is installed in D drive therefore uninstall the GIT on C drive. However, because of this our bamboo plan is always complaining this below errors and no agent to run, the bamboo build failed to launch...\n\nIs this because of the local agent removed by accident as below:\n\n18:17, 4 Apr 2024 system.builder.command.local agent\n\n![Bamboo_Git_Authentication_Issue.png](https://community.atlassian.com/t5/image/serverpage/image-id/316803i74762F5D3CF6639D/image-size/large?v=v2&px=999 \"Bamboo_Git_Authentication_Issue.png\")It is sort of disaster to us. Is anyone having such experience and have a solution to solve this issue?\n\nIt looks like something to do with git credential-store. keep getting Authentication failed error\n\n(com.atlassian.bamboo.plugins.git.GitCommandException : command \\[D:\\\\BuildUtilities\\\\GIT\\\\bin\\\\git.exe -c credential.helper= -c 'credential.helper=store --file=D:/Program Files/BAMBOO\\~3/temp/GITCRE\\~1.TMP' ls-remote <http://xxxxx@xxxxxx2:7990/stash/scm/narta/pnponline-library.git> failed with code 128. Working directory was \\[D:\\\\Program Files\\\\Bamboo-8-1-3\\\\temp\\]., stderr: usage: git credential-store \\[\\<options\\>\\] \\<action\\> --file \\<path\\> fetch and store credentials in \\<path\\> usage: git credential-store \\[\\<options\\>\\] \\<action\\> --file \\<path\\> fetch and store credentials in \\<path\\> fatal: Authentication failed for '<http://xxxxxx2:7990/stash/scm/narta/pnponline-library.git>[')](http://ussnprdevapp2:7990/stash/scm/narta/pnponline-library.git/%27))\n\nWhenever to test connection on Bamboo plan, always show up this error as below:\n\nusage: git credential-store \\[\\<options\\>\\] \\<action\\> \n--\\[no-\\]file \\<path\\> fetch and store credentials in \\<path\\> \nusage: git credential-store \\[\\<options\\>\\] \\<action\\> \n--\\[no-\\]file \\<path\\> fetch and store credentials in \\<path\\> \nfatal: Authentication failed for '<http://xxxxxx2:7990/stash/scm/narta/pnponline-library.git/>'\n\nThanks for your attentions and any thoughts and clues shall be greatly appreciated!\n\nWill\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello William,\n\nWelcome to Atlassian community\n\nI assume all of the above problems are on your local agents and not Bamboo.\n> 18:17, 4 Apr 2024 system.builder.command.local agent\n\nThe above seems to a manually defined a capability which you seems to have removed it from Bamboo GUI, you can add this capability again if it's required by your Jobs to run\n\nRegarding problem with your GIT Installation, at this point I assume you have GIT installed in your **D Drive,**I am not sure if Bamboo local agent is able to detect the GIT capability correctly, but you can restart your Bamboo server to make sure during restart the local agent detects the correct GIT capability, please make the GIT executable are present only at one location.\n\nPost restart verify the capabilities page of the agent and make sure GIT is listed there properly. Bamboo will auto detect this, If not add the correct GIT capability.\n\nAlso looking at the error I think the problem is with the space in the path of temp directory defined at D:\\\\Program Files\\\\Bamboo-8-1-3\\\\temp\n\nCan you try the solution at <https://confluence.atlassian.com/bamkb/bamboo-on-windows-throws-an-authentication-error-when-adding-a-linked-repository-1047542448.html> and let me know the results.\n\nRegards,\n\nShashank Kumar\n",
"comments": [
{
"author": "William Yang",
"body": "Thanks so much Shashank! It works and all is due to a space..... At the beginning since it is a sort of general error code and have no clue until you point out the root cause...\n\nThanks again!\n\nWilliam\n"
}
]
}
]
| https://community.atlassian.com/t5/Bamboo-questions/Two-version-of-GIT-install-in-C-amp-D-drive-by-accident-this/qaq-p/2663421 | [
"git"
]
|
{
"author": "Michael Kretschmer",
"title": "Bamboo Rest API - Export of specific information for the execution of plans in the project",
"body": "Hello Community, I have already tried a few things but unfortunately I can't get a result. I wanted to use a Python script to load and export certain data from Bamboo via Rest API. Authentication to Bamboo via Bearer Token. I wanted to load the data for plans under a project. I am interested in the plan name, the build number and the completed time. If possible, the status of the build. The export in csv should then only contain this data. Thank you in advance.\n"
} | [
{
"author": "Ayrijit Swain",
"body": "Hi Michael,\n\nWelcome to Atlassian community.\n\nFor your requirement where you would need Plan name, build number, completed time and build status, you may try to use below API:\n\n```\ncurl -H \"Authorization: Bearer <Bearer_token>\" 'http://<Bamboo_URL/rest/api/latest/result/<plan_key>?expand=results.result'\n```\n\nThe response will have details of all the builds for the plan.\n\nIf you need to get the details for a specific build, you can replace plan-key with build-key which will fetch only the specific build details.\n\nRegards,\n\nAyrijit Swain\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Michael Kretschmer",
"body": "i have this script and this found not the bulidcompleteddate in the Json Response.\n\nimport http.client \nimport json \nimport csv\n\ndef get_build_data(bamboo_url, project_key, build_keys, token): \nconn = http.client.HTTPSConnection(bamboo_url)\n\nheaders = { \n'Authorization': 'Bearer ' + token, \n'Content-Type': 'application/json' \n}\n\nbuild_data = \\[\\] \nfor build_key in build_keys: \n# F?ge den Query-Parameter 'expand' zur Anfrage hinzu \nconn.request(\"GET\", f\"/bamboo/rest/api/latest/result/{project_key}-{build_key}.json?expand=results.result.metadata\", headers=headers) \nres = conn.getresponse() \ndata = res.read() \njson_data = json.loads(data.decode(\"utf-8\")) \n\ntry: \nwith open('c:/Users/\\*\\*\\*/Documents/Code/ausgabe.txt', 'w') as f: \nprint(json_data, file=f) \nexcept Exception as e: \nprint(f\"Fehler beim Schreiben der Datei 'ausgabe.txt': {e}\")\n\nif 'results' in json_data and 'result' in json_data\\['results'\\] and '0' in json_data\\['results'\\]\\['result'\\]and 'buildCompletedDate' in json_data\\['results'\\]\\['result'\\]\\['0'\\]: \nbuild_data.append({ \n'buildKey': build_key, \n'buildCompletedDate': json_data\\['results'\\]\\['result'\\]\\['0'\\]\\['buildCompletedDate'\\] \n}) \nelse: \nprint(f\"'buildCompletedDate' nicht gefunden in den Daten f?r {build_key}\")\n\nreturn build_data\n\ndef write_to_csv(build_data, filename): \nif build_data: \nkeys = build_data\\[0\\].keys() \nwith open(filename, 'w', newline='') as output_file: \ndict_writer = csv.DictWriter(output_file, keys) \ndict_writer.writeheader() \ndict_writer.writerows(build_data) \nelse: \nprint(\"Keine Build-Daten zum Schreiben in die CSV-Datei\")\n\nbamboo_url = \"Url zum Bamboo\" \nproject_key = \"Key\" \nbuild_keys = \\[\"Key\", \"Key\", \"Key\"\\] # F?gen Sie Ihre Build-Keys hier ein \ntoken = \"Bearer-Token\"\n\nbuild_data = get_build_data(bamboo_url, project_key, build_keys, token) \nwrite_to_csv(build_data, 'output.csv')\n"
},
{
"author": "Ayrijit Swain",
"body": "Hi Michael,\n\nCan you try to use the API outside of the script with curl command to check if you are able to get the 'buildCompletedDate' data in the json response?\n\n```\ncurl -H \"Authorization: Bearer <Bearer_token>\" 'http://<Bamboo_URL/rest/api/latest/result/<plan_key>?expand=results.result'\n```\n\nRegards,\n\nAyrijit Swain\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n"
},
{
"author": "Michael Kretschmer",
"body": "Yes, it is included in the output. See example:\n\n\\<buildCompletedTime\\>2024-04-10T09:41:55.468+02:00\\</buildCompletedTime\\> \n\\<buildCompletedDate\\>2024-04-10T09:41:55.468+02:00\\</buildCompletedDate\\>\n"
}
]
}
]
| https://community.atlassian.com/t5/Bamboo-questions/Bamboo-Rest-API-Export-of-specific-information-for-the-execution/qaq-p/2662524 | [
"csv",
"export",
"plan",
"project",
"python",
"rest-api",
"token"
]
|
{
"author": "Phumelele Mthimunye",
"title": "Does the \"Sleep\" command only affect that thread or anything else on the server?",
"body": "So in a project i am deploying through bamboo, there is code to add a record to the database should it not exist on startup. Problem is both servers that we deploy to start up at almost the exact same time (milliseconds apart) so after the one server starts up and adds the record, the other server would add the same record as the check to see if it record exists happens too early. \n\nso a solution i thought of was adding an ssh task with a sleep command in-between the tasks deploying the project onto the servers. i did do some testing to see if other API calls on the server would be affected while the deploy is sleeping but it seems that they work fine as the deploy is sleeping. \n\nis there any other possible issues i should be aware of and/or testing for when implementing this sleep command?\n"
} | [
{
"author": "Ayrijit Swain",
"body": "Hi Phumelele,\n\nWelcome to Atlassian community.\n\nIf i understand your concern correctly, you wanted to confirm if using \"sleep\" in bamboo task will only affect the build job in which it is configured OR any other process in Bamboo.\n\nTo answer your questions, it will only affect the build job and will pause the execution of that job. Other build jobs being executed in parallel will not be affected by this.\n\nRegards,\n\nAyrijit Swain\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bamboo-questions/Does-the-quot-Sleep-quot-command-only-affect-that-thread-or/qaq-p/2661153 | null |
{
"author": "Stuart Jarriel",
"title": "How to get Server ID on Bamboo DataCenter without the server running",
"body": "I am trying to upgrade a Bamboo server to Bamboo DataCenter.\n\nI made a VM clone of the Bamboo Server (8.2) and am working on the clone.\n\nI need to get the server ID from the clone so I can request a trial DC license, but the bamboo server on the clone will not start. Is there a way to get the server ID from bamboo without a running server?\n"
} | [
{
"author": "Ayrijit Swain",
"body": "Hi Stuart,\n\nWelcome to Atlassian community.\n\nYou can get the server ID from the *\\<bamboo-home\\>/bamboo.cfg.xml* file against the *\\<property name=\"serverId\"\\>* parameter.\n\nRegards,\n\nAyrijit Swain\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
},
{
"author": "Anik Sengupta",
"body": "Hi Stuart,\n\nThanks for reaching out to Atlassian community.\n\nPlease follow the below KB which talks about how to get the server ID in Bamboo.\n\n<https://confluence.atlassian.com/bamkb/how-to-find-the-server-id-in-bamboo-1209876913.html>\n\n### Manually in the filesystem {#toc-hId-2117773945}\n\n1. Go to **\\<bamboo-home-directory\\>** and open the **bamboo.cfg.xml**file.\n2. The Server ID can be found at the **\\<property name=\"serverId\"\\>** line:\n\n**Best Regards,**\n\n**Anik Sengupta**\n\n**\\*please don't forget to Accept the answer if your query was answered\\***\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bamboo-questions/How-to-get-Server-ID-on-Bamboo-DataCenter-without-the-server/qaq-p/2661437 | null |
{
"author": "Apostal Fales",
"title": "basic level, ssh task, Error occurred while running Task, ClassCastException, Bamboo Data Center 8.2",
"body": "![ssh_scr.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/316226iC992FEC38540548B/image-size/large?v=v2&px=999 \"ssh_scr.jpeg\")\n\n++***I am noob, Ask for more information please if it is needed. I try to creat** **e basic ssh task get***++ \nError occurred while running Task '(2)' of type com.atlassian.bamboo.plugins.bamboo-scp-plugin:sshtask. \njava.lang.ClassCastException: class net.i2p.crypto.eddsa.EdDSAPublicKey cannot be cast to class net.i2p.crypto.eddsa.EdDSAPublicKey (net.i2p.crypto.eddsa.EdDSAPublicKey is in unnamed module of loader com.atlassian.bamboo.agent.bootstrap.classloading.ConditionallyDelegatingUrlClassLoader @565ff265; net.i2p.crypto.eddsa.EdDSAPublicKey is in unnamed module of loader org.apache.felix.framework.BundleWiringImpl$BundleClassLoader @56b5f44b) at net.schmizz.sshj.common.KeyType$6.writePubKeyContentsIntoBuffer(KeyType.java:202) at net.schmizz.sshj.common.KeyType.putPubKeyIntoBuffer(KeyType.java:388) at net.schmizz.sshj.common.Buffer.putPublicKey(Buffer.java:499) at net.schmizz.sshj.userauth.method.KeyedAuthMethod.putPubKey(KeyedAuthMethod.java:55) at net.schmizz.sshj.userauth.method.AuthPublickey.buildReq(AuthPublickey.java:62) at net.schmizz.sshj.userauth.method.AuthPublickey.buildReq(AuthPublickey.java:81) at net.schmizz.sshj.userauth.method.AbstractAuthMethod.request(AbstractAuthMethod.java:68) at net.schmizz.sshj.userauth.UserAuthImpl.authenticate(UserAuthImpl.java:73) at net.schmizz.sshj.SSHClient.auth(SSHClient.java:221) at net.schmizz.sshj.SSHClient.authPublickey(SSHClient.java:342) at com.atlassian.bamboo.plugins.scp.SshTask.execute(SshTask.java:114) at com.atlassian.bamboo.task.TaskExecutorImpl.lambda$executeTasks$3(TaskExecutorImpl.java:323) at com.atlassian.bamboo.task.TaskExecutorImpl.executeTaskWithPrePostActions(TaskExecutorImpl.java:258) at com.atlassian.bamboo.task.TaskExecutorImpl.executeTasks(TaskExecutorImpl.java:323) at com.atlassian.bamboo.task.TaskExecutorImpl.execute(TaskExecutorImpl.java:118) at com.atlassian.bamboo.build.pipeline.tasks.ExecuteBuildTask.call(ExecuteBuildTask.java:73) at com.atlassian.bamboo.v2.build.agent.DefaultBuildAgent.executeBuildPhase(DefaultBuildAgent.java:205) at com.atlassian.bamboo.v2.build.agent.DefaultBuildAgent.build(DefaultBuildAgent.java:177) at com.atlassian.bamboo.v2.build.agent.BuildAgentControllerImpl.lambda$waitAndPerformBuild$0(BuildAgentControllerImpl.java:169) at com.atlassian.bamboo.variable.CustomVariableContextImpl.withVariableSubstitutor(CustomVariableContextImpl.java:118) at com.atlassian.bamboo.v2.build.agent.BuildAgentControllerImpl.waitAndPerformBuild(BuildAgentControllerImpl.java:162) at com.atlassian.bamboo.v2.build.agent.DefaultBuildAgent.lambda$start$0(DefaultBuildAgent.java:122) at com.atlassian.bamboo.utils.BambooRunnables$1.run(BambooRunnables.java:48) at com.atlassian.bamboo.security.ImpersonationHelper.runWith(ImpersonationHelper.java:26) at com.atlassian.bamboo.security.ImpersonationHelper.runWithSystemAuthority(ImpersonationHelper.java:17) at com.atlassian.bamboo.security.ImpersonationHelper$1.run(ImpersonationHelper.java:41) at java.base/java.lang.Thread.run(Thread.java:829)\n"
} | [
{
"author": "Jyothi Charupalli",
"body": "Hi [@Apostal Fales](/t5/user/viewprofilepage/user-id/5468191) ,\n\nWelcome to Atlassian Community!\n\nMay I know which type of SSH key (RSA, Ed25519, etc.) you used for SSH key generation to connect to the SSH server?\n\nI think you stumbled on this Bamboo Bug [BAM-21903: SSH or SCP tasks will fail if the SSH private key is of type ed25519](https://jira.atlassian.com/browse/BAM-21903) which was raised for Bamboo version \\<= 8.2.4. Please refer to the BUG report for more details.\n\nThis was fixed in Bamboo versions 9.1.0, 8.2.7, and 9.0.2\n\nCan you please confirm your Bamboo version to confirm if you are affected by this Bug? If you are using the affected Bamboo version, you can either upgrade your Bamboo version to one of the fixed versions or use any of the workarounds mentioned in the BUG report.\n\nBest Regards,\n\nJyothi \n**\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Apostal Fales",
"body": "You absolutly correct thank you so much. My version was 8.2.6, and ssh-keys [ed25519](https://jira.atlassian.com/browse/BAM-21903). You didn't just solve a problem; you illuminated a path for me. In the labyrinth of code, you were my guiding star. Best wishes)\n"
}
]
}
]
| https://community.atlassian.com/t5/Bamboo-questions/basic-level-ssh-task-Error-occurred-while-running-Task/qaq-p/2660963 | [
"data-center",
"ssh-task"
]
|
{
"author": "Apostal Fales",
"title": "ssh task, Error occurred while running Task, ClassCastException, Bamboo Data Center 8.2",
"body": "```\n![ssh_scr.jpeg](/t5/image/serverpage/image-id/316043i7B8C23C3B7AA28C6/image-size/large?v=v2&px=999 \"ssh_scr.jpeg\")\n\n**I am noob, Ask for more information please if it is needed. I try to creat** **e basic ssh task get**\nError occurred while running Task '(2)' of type com.atlassian.bamboo.plugins.bamboo-scp-plugin:sshtask.\njava.lang.ClassCastException: class net.i2p.crypto.eddsa.EdDSAPublicKey cannot be cast to class net.i2p.crypto.eddsa.EdDSAPublicKey (net.i2p.crypto.eddsa.EdDSAPublicKey is in unnamed module of loader com.atlassian.bamboo.agent.bootstrap.classloading.ConditionallyDelegatingUrlClassLoader @565ff265; net.i2p.crypto.eddsa.EdDSAPublicKey is in unnamed module of loader org.apache.felix.framework.BundleWiringImpl$BundleClassLoader @56b5f44b)\tat net.schmizz.sshj.common.KeyType$6.writePubKeyContentsIntoBuffer(KeyType.java:202)\tat net.schmizz.sshj.common.KeyType.putPubKeyIntoBuffer(KeyType.java:388)\tat net.schmizz.sshj.common.Buffer.putPublicKey(Buffer.java:499)\tat net.schmizz.sshj.userauth.method.KeyedAuthMethod.putPubKey(KeyedAuthMethod.java:55)\tat net.schmizz.sshj.userauth.method.AuthPublickey.buildReq(AuthPublickey.java:62)\tat net.schmizz.sshj.userauth.method.AuthPublickey.buildReq(AuthPublickey.java:81)\tat net.schmizz.sshj.userauth.method.AbstractAuthMethod.request(AbstractAuthMethod.java:68)\tat net.schmizz.sshj.userauth.UserAuthImpl.authenticate(UserAuthImpl.java:73)\tat net.schmizz.sshj.SSHClient.auth(SSHClient.java:221)\tat net.schmizz.sshj.SSHClient.authPublickey(SSHClient.java:342)\tat com.atlassian.bamboo.plugins.scp.SshTask.execute(SshTask.java:114)\tat com.atlassian.bamboo.task.TaskExecutorImpl.lambda$executeTasks$3(TaskExecutorImpl.java:323)\tat com.atlassian.bamboo.task.TaskExecutorImpl.executeTaskWithPrePostActions(TaskExecutorImpl.java:258)\tat com.atlassian.bamboo.task.TaskExecutorImpl.executeTasks(TaskExecutorImpl.java:323)\tat com.atlassian.bamboo.task.TaskExecutorImpl.execute(TaskExecutorImpl.java:118)\tat com.atlassian.bamboo.build.pipeline.tasks.ExecuteBuildTask.call(ExecuteBuildTask.java:73)\tat com.atlassian.bamboo.v2.build.agent.DefaultBuildAgent.executeBuildPhase(DefaultBuildAgent.java:205)\tat com.atlassian.bamboo.v2.build.agent.DefaultBuildAgent.build(DefaultBuildAgent.java:177)\tat com.atlassian.bamboo.v2.build.agent.BuildAgentControllerImpl.lambda$waitAndPerformBuild$0(BuildAgentControllerImpl.java:169)\tat com.atlassian.bamboo.variable.CustomVariableContextImpl.withVariableSubstitutor(CustomVariableContextImpl.java:118)\tat com.atlassian.bamboo.v2.build.agent.BuildAgentControllerImpl.waitAndPerformBuild(BuildAgentControllerImpl.java:162)\tat com.atlassian.bamboo.v2.build.agent.DefaultBuildAgent.lambda$start$0(DefaultBuildAgent.java:122)\tat com.atlassian.bamboo.utils.BambooRunnables$1.run(BambooRunnables.java:48)\tat com.atlassian.bamboo.security.ImpersonationHelper.runWith(ImpersonationHelper.java:26)\tat com.atlassian.bamboo.security.ImpersonationHelper.runWithSystemAuthority(ImpersonationHelper.java:17)\tat com.atlassian.bamboo.security.ImpersonationHelper$1.run(ImpersonationHelper.java:41)\tat java.base/java.lang.Thread.run(Thread.java:829)\n```\n"
} | [
{
"author": "Khushboo Gupta",
"body": "Hello [@Apostal Fales](/t5/user/viewprofilepage/user-id/5468191)\n\nWelcome to Atlassian Community!\n\nWe do have an existing bug for Bamboo 8.2 which we think could be the issue you are facing:\n\n* [BAM-21903: SSH or SCP tasks will fail if ssh host has ed25519](https://jira.atlassian.com/browse/BAM-21903)\n\nDo have a look at it. Could you please try the workaround given in the BAM\n>\n> ### Workarounds {#toc-hId-2118849358}\n>\n> 1. On the SCP/SSH Task use a different type of SSH private key such as RSA\n> 2. Use a Script Task with proper \"ssh\" or \"scp\" commands -- This will require setting the authentication and key exchange manually on the Server and Agents\n\nI hope this helps. Please let us know in case of any further queries.\n\nRegards,\n\nKhushboo Gupta \n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bamboo-questions/ssh-task-Error-occurred-while-running-Task-ClassCastException/qaq-p/2660104 | [
"cloud",
"ssh-task"
]
|
{
"author": "rahul sharma",
"title": "\"Something went wrong\" when trying to delete application link",
"body": "How to enable the DELETE function in the apache proxy so we can send API and normal web requests that include delete tasks.\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Rahul,\n\nWelcome to Atlassian community\n\nI am not sure I got your question, can you explain with an example what you are trying to do and what error you got?\n\nRegards,\n\nShashank Kumar\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bamboo-questions/quot-Something-went-wrong-quot-when-trying-to-delete-application/qaq-p/2659996 | null |
{
"author": "Sneh Patel",
"title": "Is it possible to upgrade from Bamboo v9.2.11 LTS to v9.6.0 LTS?",
"body": "I was wondering if it was possible to upgrade directly to Bamboo v9.6.0 LTS from v9.2.x LTS directly? According to <https://confluence.atlassian.com/bamboo/bamboo-upgrade-guide-720411366.html> , it says \"If you're on **Bamboo 8.x.x through 9.4.x**, upgrade to 9.5.x directly.\" I was wondering if we needed to upgrade to 9.5.x first and then 9.6.0.\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Sneh,\n\nWelcome to Atlassian community.\n\nYes you can upgrade to Bamboo 9.6 directly if you are on Bamboo 9.2, the documentation will be updated shortly, we have a raised a documentation bug for that.\n\nRegards,\n\nShashank Kumar\n\n**\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bamboo-questions/Is-it-possible-to-upgrade-from-Bamboo-v9-2-11-LTS-to-v9-6-0-LTS/qaq-p/2655649 | [
"upgrade"
]
|
{
"author": "Archana Pathak",
"title": "SAML SSO is incompatible with bamboo version 9.6.0 LTS",
"body": "We are using SAML SSO for bamboo login.\n\nWe have upgraded bamboo qa instance from 9.2.7 LTS to 9.6.0 LTS. I can see SAML SSO is incompatible with 9.6.0.\n\nPlease refer attached screenshot:\n\n![sso.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/315075i4F98024D0A7C6DD0/image-size/large?v=v2&px=999 \"sso.jpg\")\n\nIf this is the case we are unable to upgrade our bamboo prod instance to 9.6.0\n\nIt will be better if you can guide us how we troubleshoot\n\nThanks in advance!\n"
} | [
{
"author": "Anik Sengupta",
"body": "Hi Archana,\n\nWelcome to Atlassian community.\n\nIf you are referring to third party plugin - <https://marketplace.atlassian.com/apps/1217672/saml-sso-single-sign-on-bamboo-sso-oauth-user-sync/version-history> i see its compatible with Bamboo 9.6.\n\n![Screenshot 2024-03-28 at 4.24.10 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/315081i8EA4100DB324C0A2/image-size/large?v=v2&px=999 \"Screenshot 2024-03-28 at 4.24.10 PM.png\") \nAdditionally from Bamboo 8.1+ Bamboo Data Center support for single sign-on was introduced.From Bamboo 8.1 we provide support for SAML 2.0, OpenID Connect, and Crowd single sign-on right out of the box. All of these solutions integrate into your existing infrastructure, providing developers with a more secure and hassle-free way to log in.\n\nWe support a large list of popular identity management providers including Okta, OneLogin, Azure, Active Directory (ADFS), Bitium, and PingOne.\n\nOn top of that, you can also use just-in-time user provisioning and blocking authentication with username and password in the login portal and API calls.\n\nPlease find below release notes for more details.\n\n<https://confluence.atlassian.com/bambooreleases/bamboo-8-1-release-notes-1189793877.html>\n\n<https://confluence.atlassian.com/enterprise/saml-single-sign-on-for-atlassian-data-center-applications-857050705.html>\n\n<br />\n\nBest Regards,\n\nAnik Sengupta\n",
"comments": [
{
"author": "Archana Pathak",
"body": "Hi [@Anik Sengupta](/t5/user/viewprofilepage/user-id/4672627) ,\n\nAfter upgrading bamboo to 9.6.0, I can see below error in Manage Apps for SAML SSO. \n\n![SAMLsso.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/315086iB0E5D56EF0341F59/image-size/large?v=v2&px=999 \"SAMLsso.jpg\")\n"
},
{
"author": "Anik Sengupta",
"body": "Hi Archana,\n\nThat is because you are using version 6.8.4 of the plugin , please upgrade the plugin to 6.9.0 which is compatible with Bamboo 9.6.0 LTS\n\nThanks\n\nAnik Sengupta\n\n**\\*please don't forget to Accept the answer if your query was answered\\***\n"
},
{
"author": "Archana Pathak",
"body": "I have upgraded version to 6.9.0. Issue is resolved.\n\nThanks [@Anik Sengupta](/t5/user/viewprofilepage/user-id/4672627)\n"
}
]
}
]
| https://community.atlassian.com/t5/Bamboo-questions/SAML-SSO-is-incompatible-with-bamboo-version-9-6-0-LTS/qaq-p/2654938 | [
"upgrade"
]
|
{
"author": "JooHyun Park",
"title": "Atlassian old server version supported platform questions",
"body": "Hi,\n\nI can't find the supported platform page for the version below, so I wonder if those versions support oracle 19c.\n\n* Bitbucket 7.3.0\n* Bamboo 6.9.2\n\nAnd what's the way to find the old version of supported page? I can't find it when I Google it.\n"
} | [
{
"author": "Anik Sengupta",
"body": "Hi Levi,\n\nLooks like you are looking for supported platform pages for Bamboo and Bitbucket.\n\nI can help you with the Bamboo one , For Bamboo 6.9.2 you can refer - <https://confluence.atlassian.com/bamboo0609/installing-and-upgrading/supported-platforms>\n\n<br />\n\n**Best Regards,**\n\n**Anik Sengupta**\n\n**\\*please don't forget to Accept the answer if your query was answered\\***\n",
"comments": [
{
"author": "Anik Sengupta",
"body": "For Bitbucket 7.3 here is the supported plattforms page :- <https://confluence.atlassian.com/bitbucketserver073/supported-platforms-1013851201.html>\n"
},
{
"author": "JooHyun Park",
"body": "Hi, Anik \nThank you. You've been very helpful\n"
}
]
}
]
| https://community.atlassian.com/t5/Bamboo-questions/Atlassian-old-server-version-supported-platform-questions/qaq-p/2654566 | null |
{
"author": "Gordon Churchill",
"title": "Stop (dev) Bamboo instance from reporting build results to bitbucket",
"body": "I have a dev instance of Bamboo being stood up to test backups from prod Bamboo and to test updates to the Bamboo application that will eventually go on prod. We have a ton of repos in Bitbucket so a dev instance of Bitbucket that stays in sync with the primary isn't practical at present. I'd like to be able to point to the singular instance of Bitbucket from dev Bamboo for repos, while not have dev report build results *at all*. Dev builds pollute the results other teams are looking at in Bitbucket, and then I have to field questions of why this or that isn't what was expected, etc. We're allowed a second instance on Bamboo licenses for just such a dev instance, so I'm hoping this is a common problem others have already fielded.\n"
} | [
{
"author": "Anik Sengupta",
"body": "Hi Gordon,\n\nLooks like you are looking to stop Bamboo dev from sending build details to bitbucket.\n\nTo achieve this you can add the following property in the JVM options to the JVM_SUPPORT_RECOMMENDED_ARGS variable, steps on how to do this in Java setting properties- <https://confluence.atlassian.com/bamboo/configuring-bamboo-on-start-up-289277345.html>\n\n<br />\n\nThis property will prevent Bamboo from sending any build status update notifications to the Bitbucket server.\n\n-Dbamboo.stash.disable.build.status.updates=true\n\nBest Regards,\n\n**Anik Sengupta**\n\n**\\*please don't forget to Accept the answer if your query was answered\\***\n",
"comments": [
{
"author": "Gordon Churchill",
"body": "This is great. I didn't find this during search because it was under the old \"stash\" name, which I should have remembered. Thanks very much!\n"
},
{
"author": "Anik Sengupta",
"body": "You are welcome [@Gordon Churchill](/t5/user/viewprofilepage/user-id/5032267)\n"
}
]
}
]
| https://community.atlassian.com/t5/Bamboo-questions/Stop-dev-Bamboo-instance-from-reporting-build-results-to/qaq-p/2654150 | [
"bitbucket",
"dev",
"prod"
]
|
{
"author": "jay_vee",
"title": "Cannot get repository change detection working",
"body": "I have been trying unsuccessfully to get change detection working in a plan. I am using YAML Specs. My repo config is below.\n\nI have tried different filter patterns and am now just trying to get it to work with a single file. Once I can get this working, I'd like to be able to get this to run on a change to anything in :\n\n- dir1/product/\\*\\* (needs to be recursive)\n\n- dir2/product/\\*\\* (also recursive)\n\nI have been trying with patterns similar to \\*\\*/product/\\*\\*\n\nI have removed all linked repositories and am only including a plan repo. I have noticed that updating my plan repo file-filter-pattern does not update what I see in the GUI.\n\nrepositories: \n- Bitbucket: \ntype: bitbucket-server \nserver: BitBucket \nproject: PROJ \nslug: proj \nclone-url: \\<redacted\\> \npublic-key: \\<redacted\\> \nprivate-key: \\<redacted\\> \nbranch: master \ncommand-timeout-minutes: '180' \nuse-shallow-clones: false \ncache-on-agents: true \nsubmodules: false \nssh-key-applies-to-submodules: true \nverbose-logs: true \nfetch-all: false \nlfs: false \nviewer: \ncom.atlassian.bamboo.plugins.stash.atlassian-bamboo-plugin-stash:bbServerViewer: {} \nchange-detection: \nfile-filter-type: include_only \nfile-filter-pattern: \\*\\*/delete.me\n"
} | [
{
"author": "Jyothi Charupalli",
"body": "Hi Jay,\n\nWelcome to the Atlassian Community!\n\nTo include a single type of pattern file in the change detection options under repository configuration, you can try something like the below:\n\n```\nchange-detection:\n file-filter-type: include_only\n file-filter-pattern: .+\\.txt\n```\n\nPlease also refer to this [Bamboo yaml specs document](https://docs.atlassian.com/bamboo-specs-docs/9.2.8/specs.html?yaml#git-advanced-options) for more details on this.\n\nBest Regards,\n\nJyothi\n\n**\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "jay_vee",
"body": "Thanks Jyothi\n\nlet's say for example, I have the following folder structure\n\nansible/roles/app1/\n\nansible/roles/app2/\n\ncontainers/app1/\n\ncontainers/app2/\n\nHow would I target just the app1 folders?\n\nI get errors in the yaml validation when I use:\n\n\\*\\*/\\*app1\\*/\\*\\*\n\n'\\*\\*/\\*app1\\*/\\*\\*'\n\n\\*app1\\*\n\n/\\*\\*/\\*app1\\*/\n\nhowever, it works if I do:\n\n/(ansible/roles\\|containers)/\\*app1\\*/\n\nbut\n\nany ideas how to get it to work with \\`\\*\\*\\` ?\n"
},
{
"author": "Jyothi Charupalli",
"body": "Hi Jay,\n\nThe regular expression pattern should have the whole path pattern to match the files. That is why the below is working as expected, which is the correct pattern.\n\n```\n/(ansible/roles|containers)/*app1*/\n```\n\nPlease refer to [_planRepositoryIncludeExcludeFilesExamples](https://confluence.atlassian.com/bamboo0902/_planrepositoryincludeexcludefilesexamples-1236930829.html) for some examples.\n\nBest Regards,\n\nJyothi\n"
},
{
"author": "jay_vee",
"body": "Thanks Jyothi\n\nThere are no examples on that page with a \\`\\*\\*\\`. Am I correct then, when I say that the \\`\\*\\*\\` wildcard doesn't work?\n"
},
{
"author": "Jyothi Charupalli",
"body": "Hi Jay,\n\nYes, you are absolutely right! These wildcards like(\\*\\*) will not work in this \"IncludeExcludeFilespattern\" under Bamboo Repository configuration as we need to provide the whole path pattern to match the files as mentioned in my previous comment.\n\nBest Regards,\n\nJyothi\n"
}
]
}
]
| https://community.atlassian.com/t5/Bamboo-questions/Cannot-get-repository-change-detection-working/qaq-p/2653159 | null |
{
"author": "Juan Carlos Santamaria",
"title": "Problem downloading artifacts using REST API",
"body": "I am using the REST API to attempt to download pipeline artifacts.\n\nI am successfully able to list the artifacts in a build using curl and an API token:\n\n```\ncurl -X GET -H \"Authorization: Bearer <api_token>\" https://<bamboo_url>/rest/api/latest/result/TASP-TASFLATLAND-114?expand=artifacts\n```\n\nFrom the response, I am able to extract the url link of the artifact: for example (notice the url is a redirect):\n\n```\nhttps://<bamboo_url>/build/result/artifactUrlRedirect.action?artifactId=960725061\n```\n\nHowever, when I attempt to access the url I get redirected to an \"authentication page\" (okta). It does not seem to matter if I use the Bearer API token or normal username/password in curl (i.e., the -u option).\n\nAny clues on what is going on? How can I avoid the redirect link to redirect me to the authentication page and instead provide the artifact in the request?\n"
} | [
{
"author": "Jyothi Charupalli",
"body": "Hi [@Juan Carlos Santamaria](/t5/user/viewprofilepage/user-id/5462732) ,\n\nWelcome to the Atlassian Community!\n\nCould you please tell us which Bamboo version you have? Because I have tried with the latest Bamboo version 9.5.0 with SSO enabled and I get the direct artifact links in the API output like below:\n\n\\<artifact\\>\\<name\\>hi_re\\</name\\>\\<link href=\"https://\\<bamboo-url\\>/browse/PROJ-TEST-9/artifact/shared/hi_re/\" rel=\"self\"/\\>\\<producerJobKey\\>PROJ-TEST-JOB1-9\\</producerJobKey\\>\\<shared\\>true\\</shared\\>\\<size\\>9\\</size\\>\\<prettySizeDescription\\>9 bytes\\</prettySizeDescription\\>\\<id\\>2949121\\</id\\>\\</artifact\\>\\<artifact\\>\n\nAnd I was able to download the artifact using this URL \"https://\\<bamboo-url\\>/browse/PROJ-TEST-9/artifact/shared/hi_re/\"\n\nCould you please provide the screenshot of Bamboo overview \\> Authentication methods?\n\n**Alternate Option to get artifact URL and download artifacts:**\n\nYou can use this rest API endpoint: /rest/api/latest/planDirectoryInfo/PROJ-PLAN to get the artifact directory paths stored on Bamboo server.\n\nRefer to this documentation: [plan-directory-information-rest-api](https://confluence.atlassian.com/bamboo/plan-directory-information-rest-api-750396160.html)\n\nThen, add the path to the artifact to below API endpoint to download the artifacts:\n\n```\n/artifact/<BUILD_KEY>/path/to/artifact\n```\n\nBest Regards,\n\nJyothi \n**\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Juan Carlos Santamaria",
"body": "Hi Jyothi,\n\nThank you for your response. I have information for you:\n\n* Bamboo version: /rest/api/latest/info\n\n```\n<?xml version=\"1.0\" encoding=\"UTF-8\" standalone=\"yes\"?><info><version>9.2.11</version><edition></edition><buildDate>2024-02-05T09:45:00.000Z</buildDate><buildNumber>90210</buildNumber><state>RUNNING</state>\n```\n\n* Access /rest/api/latest/planDirectoryInfo/TASP-TASFLATLAND \n I attempted the alternate option but I discover the bearer API token does not have the privileges to access this endpoint:\n\n```\n{\"message\":\"You don't have global administration permission\",\"status-code\":403}\n```\n\n* Bamboo overview authentication methods: \n I am trying to get a screenshot from the bamboo admin.\n\nAdditional information:\n\nI think the bamboo server is using Amazon S3 as artifact handler. Let me confirm.\n"
}
]
}
]
| https://community.atlassian.com/t5/Bamboo-questions/Problem-downloading-artifacts-using-REST-API/qaq-p/2652983 | null |
{
"author": "Tim Kopplow",
"title": "How to receive required Capability of a plan via the API",
"body": "Howdy, i'm currently trying to build a little tool that get's plan info from the **queue.json?expand=queuedBuilds** endpoint. I then want to detect the required capabilities of a queued plan.\n\nWhen looking through **<https://developer.atlassian.com/server/bamboo/rest/api-group-api/#api-group-api>** i don't really find anything that would tie a plan to its dependencies / needed agent capabilities.\n\nThanks in advance, for any help :)\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Tim,\n\nWelcome to Atlassian community.\n\nAs far as I am aware I don't think so we have a REST API to display the requirement of a queued Job to the Capabilities of the agent.\n\nThe best available API end point of queued Jobs is below and you can use couple of expands to get more details of the queued Job, but it does not show it's requirements.\n\n```\ncurl -k -u user_id:password \\\n-H 'Content-type: application/json' \\\n-H 'Accept: application/json' \\\n-X GET http://bamboo921:8085/rest/api/latest/queue?expand=queuedBuilds\n```\n\nDetails [here](https://developer.atlassian.com/server/bamboo/rest/api-group-api/#api-api-latest-queue-get)\n\nHowever this information can be fetched via SQL queries, let me know if you are interested in that and I'll try to get that for you.\n\nRegards,\n\nShashank Kumar\n\n**\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Tim Kopplow",
"body": "That's a bummer. I'll think about the SQL variant or just discard my tool idea. Thanks!\n"
}
]
}
]
| https://community.atlassian.com/t5/Bamboo-questions/How-to-receive-required-Capability-of-a-plan-via-the-API/qaq-p/2652744 | null |
{
"author": "Jonas Gucu",
"title": "Someone please explain \"Branch merging\" and whether I should be using it",
"body": "Hello,\n\nWe are currently migrating to a new Bamboo version and I'm remaking our pipelines.\n\nOne thing I noticed is, on every pipeline, Branch Merging is enabled with the \"*Branch Updater\"* option.\n\nEverything is fine with it, I think.\n\nA couple of builds for projects with development and master branches are failing. For some reason when building development branch on new Bamboo, it tries to merge itself with master branch and it fails due to conflicts. I don't understand why this is happening?\n\nP.S. I noticed that the same projects have Branch Merging disabled for development branch in old Bamboo. I'm guessing someone ran into the same problem as I am currently.\n\nWhat to do?\n\nThank you.\n\nUpdate: I found a post on SO that says \"The \"Branch Updater\" feature is to merge the code from master branch into feature branch **after a successful build of the master branch** .\".\n\nIs this only valid for branches that start with \"feature/\"?\n"
} | [
{
"author": "Ayrijit Swain",
"body": "Hello Jonas,\n\nWelcome to Atlassian community.\n\nWhen**Branch merging** is enabled with**Branch Updater** option, current branch(feature branch) is checked out followed by merge from the master branch. Upon successful merge, build is run against the plan branch.\n\nOptionally on successful build, bamboo can push the changes to the to the current branch in the source repository.\n\nYou can refer to the pictorial representation of what happens in the background.\n\n\n\nWith regards to your query,\n> Is this only valid for branches that start with \"feature/\"?\n\nBranch merging can be configured for all the plan branches in Bamboo and not necessarily with branches that start with \"feature/\"\n\nRegards,\n\nAyrijit Swain\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": [
{
"author": "Jonas Gucu",
"body": "Hello,\n\nImage is not showing.\n\nCan you explain why this happens?\n\n![dev master fail.png](https://community.atlassian.com/t5/image/serverpage/image-id/314745iCD05DE2CB101F7EF/image-size/large?v=v2&px=999 \"dev master fail.png\")\n\nAnd this is only happens for a few projects.\n\nWhy is it trying to merge dev with master when building development branch?\n"
},
{
"author": "Ayrijit Swain",
"body": "Hello Jona,\n\nI am sorry that the image is not loading for you. You may refer to the documentation which has more details regarding the Branch update merging statergy in Bamboo [https://confluence.atlassian.com/display/bamboo/using+plan+branches#:\\~:text=Under%20Merging%20select%20Branch%20merging,Select%20Save](https://confluence.atlassian.com/display/bamboo/using+plan+branches#:~:text=Under%20Merging%20select%20Branch%20merging,Select%20Save).\n\nWith regards to your query below,\n> Why is it trying to merge dev with master when building development branch?\n\nFor **Branch updater** merge, it merges the master with the feature branch. If you are saying its the other way around, please check if **Gatekeeper** branch merging is enabled for the plan. You can find more details on how Gatekeeper works in the same article posted above.\n\nFor any build failure that happens due to merge conflict, needs to be resolved by the developer outside in the source code repository.\n\nRegards,\n\nAyrijit Swain\n"
},
{
"author": "Jonas Gucu",
"body": "Okay, but it's normal that development and master branches are different and there will be conflicts.\n\nSo should I just disable branch merging for development branch?\n"
},
{
"author": "Ayrijit Swain",
"body": "HI Jonas,\n\nIf the conflicts are very common for your development branch, you may disable the branch merging for the build to pass.\n\nHowever, this feature is helpful to detect conflicts for each change and resolve it when build failures are detected which will be much easier for the development team as compared to resolving conflicts for multiple changes at once.\n\nYou may discuss this with your development team and decide if disabling branch merging would be a better option for the team.\n\nRegards,\n\nAyrijit Swain\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n"
},
{
"author": "Jonas Gucu",
"body": "Thanks.\n"
}
]
}
]
| https://community.atlassian.com/t5/Bamboo-questions/Someone-please-explain-quot-Branch-merging-quot-and-whether-I/qaq-p/2652372 | [
"branch",
"merge",
"merging",
"updater"
]
|
{
"author": "Francisco Cuesta",
"title": "Bamboo detached docker not available for next task",
"body": "I am a trying to run my Matlab docker image in Bamboo to perform certain simulations, but I got stuck after Matlab docker task is completed since this docker image seems to be unavailable for following tasks in my Bamboo plan.\n\nCurrently I have configured the Docker run task as follows \n\n\nI see that it loads the MAtlab docker image and it is able to run it, but afterwards it closes it so it is not available for the next task in my plan which tries to issue the following command\n\n```\n'matlab myFolder -batch mainCI'\n```\n\nI have also tested with below command and same results as log below\n\n```\n'matlab${bamboo.buildNumber} -sd myFolder'\n```\n\nMy task after running Matlab docker looks like this \n\n\nand this is the log I can share\n>\n> ```\n> 26-Mar-2024 08:58:35 Starting task 'Matlab Docker run' of type 'com.atlassian.bamboo.plugins.bamboo-docker-plugin:task.docker.cli'\n> 26-Mar-2024 08:58:35 Running image name (myLocalUrl/matlab:r2023aWithReport)\n> 26-Mar-2024 08:58:35 \n> Beginning to execute external process for build ' testing - Main test #107 '\n> ... running command line: \n> /usr/bin/docker run --volume /home/bamboo/bamboo-agent-home/xml-data/build-dir/myDir:/myFolder --workdir /myFolder --detach --name matlab107 myLocalUrl/matlab:r2023aWithReport\n> ... in: /home/bamboo/bamboo-agent-home/xml-data/build-dir/myDir\n> 26-Mar-2024 08:58:35 45dee212b16c467003ef482985bfe07d8b67d80b6fef00cdc1222d123e9c24cc\n> 26-Mar-2024 08:58:36 Finished task 'Matlab Docker run' with result: Success\n> 26-Mar-2024 08:58:36 Starting task 'Script' of type 'com.atlassian.bamboo.plugins.scripttask:task.builder.script'\n> 26-Mar-2024 08:58:36 \n> Beginning to execute external process for build ' testing - Main test #107 (myDir-107)'\n> ... running command line: \n> /home/bamboo/bamboo-agent-home/temp/myDir-107-ScriptBuildTask-356509690805256537.sh -batch mainCI\n> ... in: /home/bamboo/bamboo-agent-home/xml-data/build-dir/myDir/myFolder\n> 26-Mar-2024 08:58:36 /home/bamboo/bamboo-agent-home/temp/myDir-107-ScriptBuildTask-356509690805256537.sh: 1: matlab -sd myFolder -batch mainCI: not found\n> 26-Mar-2024 08:58:36 Failing task since return code of [/home/bamboo/bamboo-agent-home/temp/myDir-107-ScriptBuildTask-356509690805256537.sh -batch mainCI] was 127 while expected 0\n> ```\n\nI have been reading[this Bamboo ticket](https://jira.atlassian.com/browse/BAM-17395) and this [How to avoid Docker container deletion after build completion](https://confluence.atlassian.com/bamkb/how-to-avoid-docker-container-deletion-after-build-completion-1131089518.html) but I haven't managed to make it work...\n\nAny suggestion of what else can I do to make the Matlab docker available for next task?\n\nThanks in advance!\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello [Francisco Cuesta](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5462181),\n\nWelcome to Atlassian community\n\nWhen you select **Detach container**option in the Docker Task, the container will run in the background, see my example below\n\n1. **Docker Task**\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/314817iBCA3D45401ABEEB0/image-size/large?v=v2&px=999 \"image.png\") \n2. Now in my Script task I am inspecting this running container with name shanky and I can see the results which means the container is running within the script task and will be killed when the Job finishes.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/314821i187379ACC2899FF7/image-size/large?v=v2&px=999 \"image.png\")\n\n**Build Logs**\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/314822i4FEE8DB8DD743485/image-size/large?v=v2&px=999 \"image.png\")\n\nYou can see above the container **shanky**is in running status when the script task is getting executed.\n\nI think the way you are describing the commands in not correct, I am not familiar with your container structure so can't opine.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bamboo-questions/Bamboo-detached-docker-not-available-for-next-task/qaq-p/2652158 | null |
{
"author": "swati.awate",
"title": "Unable to generate PDF in Summary Section",
"body": "With following configurations I am able to generate PDF Report on artifact section but unable to generate at Summary section on data center.\n\nURL of Artifact Section: \"http://\\*\\*\\*/bamboo/browse/PDFGEN-TES2-9/artifact/JOB1/PDFReport/\\*\\*\\*.pdf\"\n\nURL of Summary Section: \"http://\\*\\*\\*/browse/PDFGEN-TES2-9/artifact/JOB1/PDFReport/\\*\\*\\*.pdf\"\n\nafter checking Shared checkbox it has created Shared artifact section in Summary Section.![Capture.PNG](/t5/image/serverpage/image-id/314061i3B6CB095D3A03062/image-size/large?v=v2&px=999 \"Capture.PNG\") ![Capture1.PNG](/t5/image/serverpage/image-id/314062iA83BED2CA4485D37/image-size/large?v=v2&px=999 \"Capture1.PNG\") ![Screenshot 2024-03-25 112405.png](/t5/image/serverpage/image-id/314063iDA1E7CF26BBB8479/image-size/large?v=v2&px=999 \"Screenshot 2024-03-25 112405.png\")\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Swati,\n\nWelcome to Atlassian community.\n\nFor the artifact to be displayed in Summary section, while defining the artifact you have to select \"Shared\", once you do that then when the Artifact is generated then it will come under Shared Artifact section on the Build result summary page like below\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/314792i64A9241106F3C5AB/image-size/large?v=v2&px=999 \"image.png\")\n\nI am not clear on the problem statement, can you please explain this with an example please.\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bamboo-questions/Unable-to-generate-PDF-in-Summary-Section/qaq-p/2650919 | null |
{
"author": "Nirmalkumar Dhanaraj",
"title": "Conjur Secret Manager Integration",
"body": "Hello Team, \nI've integrated Bambo with Cyberark Conjur Cloud using a Secret Management solution. I've just followed the below article and attached the log file as follows. I'm not sure how to ensure our integration is a success. I've an echo statement but is not reflected in the log. Any advice would be highly appreciated! \n\n<https://windtunnel.io/products/smb/#/tutorials/cac>\n\n![Secret manager integration.PNG](/t5/image/serverpage/image-id/314014i0044AFED3E5B32F4/image-size/large?v=v2&px=999 \"Secret manager integration.PNG\")\n\n![task.PNG](/t5/image/serverpage/image-id/314015i12725BA44781F63B/image-size/large?v=v2&px=999 \"task.PNG\")\n"
} | [
{
"author": "Shashank Kumar",
"body": "Hello Nirmal,\n\nWelcome to Atlassian community\n\nAs per the attached link I can see you have to declare the secret manager as a Variable in Bamboo, I hope you have done that.\n\nNow if you want to echo you have use echo **\"${bamboo.variablename}\"** where **variablename**is the name of the variable which you have declared in your Bamboo instance.\n\nRight now you are using the variable which you are using does not contain bamboo keyword, you can read more about it at [Bamboo Variables](https://confluence.atlassian.com/bamboo/bamboo-variables-289277087.html)\n\nRegards,\n\nShashank Kumar\n\n**\\*\\*please don't forget to Accept the answer if your query was answered\\*\\***\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bamboo-questions/Conjur-Secret-Manager-Integration/qaq-p/2650277 | null |
{
"author": "Iamaidann",
"title": "How can I make my statuses stay drop?",
"body": "With the + you can drop it down but can I make it so whenever you go on it you don't have to press the + every time? Just wanna have it so when everyone clicks the page it stays dropped down with all the texts.\n"
} | [
{
"author": "Jesse Klein",
"body": "Hello there,\n\nThis is Jesse from the Statuspage support team. Just to clarify, which part of Statuspage are you referring to? Also, is your goal to have these elements stay expanded after someone leaves the page or do you want them to default to being expanded?\n\nIf you want something to default to be expanded, you could likely use some custom code. On my test page for component groups, we have aria-expanded=\"false\" as the default. You could use customizations to set this default to true instead. Here's some other examples that may help you get started as well: <https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/>\n\nHopefully, I understand your question correctly but this would be a good starting point for changing the defaults.\n\nRegards, \nJesse\n",
"comments": [
{
"author": "Iamaidann",
"body": "yes, I wanna leave it expanded when someone leaves and comes back. Would there be anyway to do it with the free version?\n"
},
{
"author": "Jesse Klein",
"body": "Hello again,\n\nThe suggestion I have would only really work for paid plans at certain tiers depending on how you set it up (either with CSS or JS). The only option to avoid having the drop-down on the free plan would be to remove group components and just make everything a component on its own. This might be the only way to get your desired effect.\n\nRegards, \nJesse\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/How-can-I-make-my-statuses-stay-drop/qaq-p/2713798 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Riyazudeen Asmath Basha",
"title": "Data is invalid",
"body": "Hi,\n\nI am trying to push data from Splunk to StatusPage using PowerShell but I am getting below error. I am new to Statuspage and not sure what should be expected data in Statuspage. I am sending in JSON format already.\n\n**OUTPUT:**\n\nvalue : 595 \nmetricId fkyrb18y62b8 \nupdateResponse \nStatusPageURL: <https://api.statuspage.io/v1/pages/w0jrf19mz1hn/metrics/fkyrb18y62b8/data> \nBody { \n\"data\": \\[ \n{ \n\"timestamp\": \"1717083400\", \n\"value\": \"595\", \n\"metric_id\": \"fkyrb18y62b8\" \n} \n\\] \n} \nWrite-Error: An error occurred: \n{ \n\"error\": \"data is invalid\" \n}\n"
} | [
{
"author": "Jesse Klein",
"body": "Hello Riyazudeen,\n\nThanks for reaching out about adding metric data. It looks like you're using the \"Add data to a Metric\" endpoint. This only requires the timestamp and the value since the metric ID is already in the endpoint. If you remove the metric_id element from the body of the JSON, that should fix the issue as long as the metric ID is valid. Please also check out the example in the docs here:\n\n<https://developer.statuspage.io/#operation/postPagesPageIdMetricsMetricIdData>\n\nRegards, \nJesse\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Data-is-invalid/qaq-p/2712978 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Jordan Violet",
"title": "Webhook body when post mortems are created?",
"body": "We are trying to catch webhooks for status page incidents. Specifically, we'd like to catch the webhook when a post mortem is added, but we aren't seeing it in the webhook body.\n\n<br />\n\nWhere can this be located, or how can this be achieved?\n"
} | [
{
"author": "Alan Violada",
"body": "Hey Jordan, Alan from the Statuspage Support team here.\n\nAs long as you have the option \"Notify my subscribers of this postmortem\" when publishing the postmortem, your active webhook subscriptions should be receiving a payload similar to the ones sent for incident creation and updates, with the postmortem body being in the most recent item inside the \"incident_updates\" array.\n\nThat item will have the \"status\" of \"postmortem\".\n\nSomething like the below, from my test page:\n\n```\n}, \"incident\": { \"name\": \"TEST WEBHOOK\", \"status\": \"postmortem\", \"created_at\": \"2024-05-31T14:03:25.368-03:00\", \"updated_at\": \"2024-05-31T14:03:51.306-03:00\", \"monitoring_at\": null, \"resolved_at\": \"2024-05-31T14:03:37.774-03:00\", \"impact\": \"minor\", \"shortlink\": \"XXX\", \"scheduled_for\": null, \"scheduled_until\": null, \"scheduled_remind_prior\": false, \"scheduled_reminded_at\": null, \"impact_override\": null, \"scheduled_auto_in_progress\": false, \"scheduled_auto_completed\": false, \"metadata\": {}, \"started_at\": \"2024-05-31T14:03:25.363-03:00\", \"reminder_intervals\": null, \"id\": \"XXX\", \"page_id\": \"XXX\", \"incident_updates\": [ { \"status\": \"postmortem\", \"body\": \"THIS IS A PORTMORTEM TEST FOR A WEBHOOK\", \"created_at\": \"2024-05-31T14:03:43.433-03:00\", \"wants_twitter_update\": false, \"twitter_updated_at\": null, \"updated_at\": \"2024-05-31T14:03:51.304-03:00\", \"display_at\": null, \"deliver_notifications\": true, \"tweet_id\": null, \"id\": \"XXX\", \"incident_id\": \"XXX\", \"custom_tweet\": null, \"affected_components\": null },\n\n\n\n```\n\nThe postmortem data can also be found below in the request data, in these fields:\n\n```\n\"postmortem_body\": \"THIS IS A PORTMORTEM TEST FOR A WEBHOOK\", \"postmortem_body_last_updated_at\": \"2024-05-31T14:03:51.295-03:00\", \"postmortem_ignored\": false, \"postmortem_published_at\": \"2024-05-31T14:03:51.295-03:00\", \"postmortem_notified_subscribers\": true, \"postmortem_notified_twitter\": false,\n```\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Webhook-body-when-post-mortems-are-created/qaq-p/2711908 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Jeff Wiens",
"title": "How to add the status notification to a Sharepoint Online page?",
"body": "Is there any way to display the status page box on a Sharepoint Online page? From all my research and testing, you can't embed a \\<script\\> block on Modern Sharepoint Online pages.\n\nMy goal is to have the status box appear on our corporate Sharepoint Online page for the end-users to see without them having to click a separate link and visit the status page itself which they are unlikely to do.\n\nThanks in advance for any ideas or suggestions you have!\n"
} | [
{
"author": "Egor",
"body": "Hey Jeff, \nThanks for reaching out to Atlassian Community! \n\nTo display the Statuspage status box on a Sharepoint Online page, you can use an iframe to embed the status box, as Sharepoint Online modern pages do not support embedding \\<script\\> blocks directly. Here's how you can do it:\n\n1. **Generate the Embeddable Widget URL:**\n\nGo to your Statuspage management page.\n\nNavigate to **Customize page** \\> **Embed**.\n\nCopy the URL for the embeddable widget or status box. It should look something like this: <https://YOUR_STATUSPAGE_URL/embed/status>\n\n2. **Create an Embed Code with an iframe:**\n\nUse the following iframe code, replacing YOUR_STATUSPAGE_URL with your actual Statuspage URL:\n\n```\n<iframe src=\"https://YOUR_STATUSPAGE_URL/embed/status\" width=\"100%\" height=\"400px\" frameborder=\"0\"></iframe>\n```\n\n3. **Embed the iframe in Sharepoint Online:**\n\nGo to your Sharepoint Online site.\n\nNavigate to the page where you want to embed the status box.\n\nClick on the **Edit** button to edit the page.\n\nClick on the **+** icon to add a new web part.\n\nSelect the **Embed** web part.\n\nPaste the iframe code into the embed web part:\n\n```\n<iframe src=\"https://YOUR_STATUSPAGE_URL/embed/status\" width=\"100%\" height=\"400px\" frameborder=\"0\"></iframe>\n```\n\nClick on the **Republish** button to save the changes.\n\n```\n<iframe src=\"https://yourcompany.statuspage.io/embed/status\" width=\"100%\" height=\"400px\" frameborder=\"0\"></iframe>\n```\n\n**Additional Customization:**\n\n**Width and Height:** Adjust the width and height values in the iframe code to fit your Sharepoint page layout.\n\n**Responsive Design:** Ensure that the iframe is responsive by using percentage values for width and appropriate height values.\n\nI hope this helps!\n\nBest Regards, \nEgor\n",
"comments": [
{
"author": "Jeff Wiens",
"body": "Thank you for the awesome response. I'll give it a try!\n"
},
{
"author": "Suzy Shipman",
"body": "Hi I've tried this in my SharePoint site and it worked great when there was a disruption message, but when everything is fine it's showing the 'Status embed installed correctly' message. Is there any way I can get it to hide when there isn't any disruption? SharePoint is such a pain with not being able to embed JS :(\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/How-to-add-the-status-notification-to-a-Sharepoint-Online-page/qaq-p/2708241 | [
"cloud",
"sharepoint",
"statuspage-cloud"
]
|
{
"author": "Esteban Diaz",
"title": "Create an incident triggered by a Jira Automation",
"body": "Hi Team,\n\nIs there a way to create an incident in Statuspage triggered by a Jira automation?\n\nThanks!\n"
} | [
{
"author": "Egor",
"body": "Hey Esteban, \nThanks for reaching out to Atlassian Community! \n\nYes, you can create Statuspage incidents via Jira automation. Please see the following KB article explaining how it works and detailed how to setup your automation - <https://www.atlassian.com/devops/automation-tutorials/jira-automation-rule-create-update-close-statuspage>\n\nBest Regards, \nEgor\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Create-an-incident-triggered-by-a-Jira-Automation/qaq-p/2708004 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Thibault Appourchaux",
"title": "Statuspage in another language than english",
"body": "Hi,\n\nI'd like to have my Statuspage in spanish, I don't really care about having my Statuspage in any other language right now, including english.\n\nFrom what I read, it's not achievable with a 99$/month subscription: it requires either a Localize subscription for another 50$/month, or to upgrade to a 399$/month subscription which would allow HTML or JS customization. All of this just to translate every Statuspage's builtin messages like \"All Systems Operational\", \"90 days ago\" and so on in Spanish.\n\nIt seems like paying for a design flaw in this particular use case, which also means that the cheapest subscription plan is 29$/month only if your audience is english-native, otherwise it would add up to 79$/month.\n\nAre there any other options?\n\nThanks\n"
} | [
{
"author": "Egor",
"body": "Hey Thibault, \nThanks for reaching out to Atlassian Community! \n\nUnfortunately, the basic subscription plans for Statuspage do not offer extensive localization options out-of-the-box, and full localization typically requires additional costs or higher-tier plans. However, here are some alternative approaches that might help you achieve your goal of having your Statuspage in Spanish without incurring significant additional costs:\n\n1. With a bit of customization, you can add a custom header and footer to your Statuspage. This can include some essential translations and important status updates in Spanish. This won't cover all built-in messages but can provide a significant portion of the page in Spanish.\n\n2. Encourage users to use browser translation features. Modern browsers like Google Chrome offer translation of web pages, which can be a temporary solution for users to see the content in Spanish.\n\n3. Manually update the status updates and other text content in Spanish. While this won't change the built-in Statuspage messages, it ensures that all your incident and maintenance updates are in Spanish.\n\nWhile the ideal solution of fully localizing built-in messages in Spanish might require an upgrade or additional services, using custom headers, footers, and widgets can help present key information in Spanish to your users. These methods can provide a temporary workaround until a more comprehensive solution is available within your budget.\n\nBest Regards, \nEgor\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Statuspage-in-another-language-than-english/qaq-p/2707323 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Daniel Podobas",
"title": "Mail/SMS notifications",
"body": "Hi,\n\nWhen a component goes into Partial Outage or Major outage i get notifications very late.\n\nIs it able to get notifications directly by email or/and SMS when a component changes status?\n\nRegards\n\nDaniel Podobas\n"
} | [
{
"author": "Daniel Podobas",
"body": "Hi Egor.\n\nThanks for replying my question.\n\nI do however get a mail notification when a component is in \"Partial Outage\" state after 3 hours, then every 3 hours i get a reminder. See attached picture.\n\nI would be great if i can adjust/choose the time for the alert to be sent out.![component.png](https://community.atlassian.com/t5/image/serverpage/image-id/326068iBCC3E597E57AA962/image-size/large?v=v2&px=999 \"component.png\")\n",
"comments": [
{
"author": "Egor",
"body": "Hey Daniel, \nThese are the Long-running degraded component notifications. More info can be found here - <https://support.atlassian.com/statuspage/docs/update-personal-information-and-notifications/> These notifications are sent after 3, 6, 12, and 24 hours. \n\nI'm afraid that at the moment, there's no possibility to adjust these times.\n\nPlease let me know in case you have any further questions.\n\nBest Regards, \nEgor\n"
},
{
"author": "Daniel Podobas",
"body": "Yes a have another question dont know if i should post it here or create another topic.\n\nThe subscribers on the page...\n\nAre they only notified when posting a incident to the page?\n\nAnd the ones that are not subscribers, they can choose to subscribe to a specific incident to get updates regarding that specifik incident?\n\nRegards\n\nDaniel Podobas\n"
}
]
},
{
"author": "Egor",
"body": "Hey Daniel, \nThanks for reaching out to Atlassian Community!\n\nIn case you want to get notifications when there's a component status change without an incident, then it won't be possible to get email or SMS notifications right away. \n\nAs per <https://support.atlassian.com/statuspage/docs/notification-event-triggers/> component status change is not triggering email or SMS notifications. \n\nAs a workaround, you can configure webhook or Slack notification to get immediate notification/ping from your Statuspage.\n\nBest Regards, \nEgor\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Mail-SMS-notifications/qaq-p/2707685 | null |
{
"author": "Bogdan Hristovski",
"title": "Slack notifications showing HTML tags from incidents",
"body": "Hello there! \n\nSo we are testing out Statuspage and we have created some templates for incidents. We are using HTML tags to make some parts of the text bold. Like the below example:\n\n\"\\<b\\>Next Update\\</b\\>: As the current status changes.\"\n\nThese work fine on the status page and in the emails, but when we receive Slack notifications, the HTML tags are showing, example below:\n\n![Screenshot 2024-05-22 at 22.14.52.png](/t5/image/serverpage/image-id/325353i99EFF63D7E524E8D/image-size/large?v=v2&px=999 \"Screenshot 2024-05-22 at 22.14.52.png\")\n\nHow can we resolve this or can we use something else so these tags are not showing? Maybe another way of doing this? \n\nThanks!\n"
} | [
{
"author": "Egor",
"body": "Hey Bogdan, \nThanks for reaching out to Atlassian Community! \n\nTo avoid HTML tags appearing in your Slack notifications, you can use Markdown formatting instead of HTML tags. Statuspage supports Markdown, which is also compatible with Slack's formatting.\n\nHere's how you can update your template to use Markdown:\n\n**Example:**\n\nInstead of:\n\n```\n<b>Next Update</b>: As the current status changes.\n```\n\nUse:\n\n```\n**Next Update**: As the current status changes.\n```\n\n**Updated Template:**\n\nReplace all instances of HTML tags with their Markdown equivalents. For example:\n\n? **Bold**: \\*\\*bold text\\*\\*\n\n? *Italic*: _italic text_\n\n? Code: \\`code text\\`\n\n? [Link](http://example.com): \\[Link\\](<http://example.com>)\n\nBy using Markdown formatting, your notifications will render correctly in Slack without displaying raw HTML tags.\n\n**Additional Notes:**\n\n?Make sure to test the Markdown formatting in both Statuspage and Slack to confirm it appears as expected.\n\n?If there are any specific cases where Markdown doesn't render correctly, you may need to adjust your formatting accordingly.\n\nImplementing Markdown should resolve the issue with HTML tags showing in Slack notifications and provide a consistent formatting experience across different platforms. \n\nI hope this helps! \n\nBest Regards, \nEgor\n",
"comments": [
{
"author": "Bogdan Hristovski",
"body": "Hey Egor,\n\nThanks for replying.\n\nI tried markdown with one of our templates but it doesn't work as well. See image below:![Screenshot 2024-05-28 at 09.02.49.png](https://community.atlassian.com/t5/image/serverpage/image-id/326166i11D5F999A8AFCAFF/image-size/large?v=v2&px=999 \"Screenshot 2024-05-28 at 09.02.49.png\")\n\nI'm not sure what I'm doing wrong. Just a question: We have some parts of the About This Page with HTML formatting. Would I need to change those too for this to work for the templates? (slack and email)\n\nPlease let me know.\n"
},
{
"author": "Egor",
"body": "Hey Bogdan, \nYou need to ensure that the formatting is compatible with both email and Slack. Unfortunately, if Markdown is not working as expected, another approach would be to remove or simplify formatting that isn't supported in Slack notifications.\n\nYes, you should ensure uniform formatting across all parts of your Statuspage content, including the \"About This Page\" section. If you have HTML formatting there, consider converting it to plain text or basic Markdown.\n\nFor the parts of the templates that are not rendering correctly in Slack, you might need to remove or simplify the formatting. Slack supports basic formatting like bold and italic using asterisks.\n\nBy simplifying the formatting and ensuring uniformity across all sections, you should be able to avoid issues with unsupported HTML tags in Slack notifications.\n\nThank you, \nEgor\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Slack-notifications-showing-HTML-tags-from-incidents/qaq-p/2705601 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "ATUL VERMA",
"title": "How Can I Add Graph On My StatusPage",
"body": "How can I add these **Graphs** to my statuspage as I have shown below screenshot, \n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/325696i9584AF693D928F49/image-dimensions/504x188?v=v2 \"image.png\") \n\nI want to add these graphs for my **Components** which I have implemented on my statuspage as of now my statuspage is looks like the below screenshot, and I want to add the graphs UI as shown above screenshot in my components \n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/325697iCDB8E90819F3A146/image-dimensions/534x143?v=v2 \"image.png\")\n\n**Can I add these Graphs for my Components ?? not for the System metrics ??**\n"
} | [
{
"author": "Jesse Klein",
"body": "Hello Atul,\n\nThis is Jesse from the Statuspage support team. The graphs you are showing are only available as system metrics, which are a separate feature from components. The only chart we show for components is the uptime showcase.\n\nYou could technically create a system metric that is based on the uptime showcase by taking the [uptime showcase data from the API](https://developer.statuspage.io/#operation/getPagesPageIdComponentsComponentIdUptime) and creating a custom metric for it.\n\nYou could also create any custom metric and name it the same as your component so that people know it's related.\n\nIf location matters, you can likely do some custom CSS, HTML, and JS on the page (with an appropriate plan) to move where the system metric shows up. Beyond that, however, you aren't able to get graphs that specifically link to the components themselves. Hopefully, that helps make it more clear. I hope you have a great day!\n\nRegards, \nJesse\n",
"comments": [
{
"author": "ATUL VERMA",
"body": "Hello [@Jesse Klein](/t5/user/viewprofilepage/user-id/3659201)\n\nThank you for the detailed explanation. I understand the distinction between system metrics and components, and I appreciate the clarification.\n\nI would like some assistance with the integration or implementation of this solution. Specifically, I am interested in how to use the API to achieve this.\n\nCurrently, I have configured components with GCP alerts and monitoring.**Could you guide me on how to use the API to change these components into system metrics?**\n\n**Or can I Add Time or any more information on the Component if there is any error or Downtime reflect on our Component ?**\n\nAdditionally, any examples or documentation references on how to implement this would be highly appreciated.\n\nThank you for your support. Looking forward to your guidance!\n\nBest regards, \nAtul\n"
},
{
"author": "Jesse Klein",
"body": "Hi Atul,\n\nJust to be clear, you wouldn't be converting the components to system metrics and you wouldn't specifically be adding more information to the component itself in Statuspage. They really are separate from system metrics. My suggestion was that if you named the system metric the same as the component, you could show they are related but they aren't actually linking in any way.\n\nFurthermore, the API can't add or remove time from the uptime showcase, and there's no mechanism to reflect that. The API can get component uptime data, and you might be able to turn that into a metric.\n\nFor creating your own metric, you should follow this information in the API docs: <https://developer.statuspage.io/#tag/metrics>\n\nLast, I don't have any examples of this. These were more thoughts on how you might be able to accomplish this. I don't recommend trying to convert the uptime showcase data into a system metric. That data is already presented to show the status of a component through time.\n\nWhat may be valuable is to take the data from your monitoring tool and use that data as system metric data. That might give a better representation instead of taking the uptime showcase data and converting it.\n\nHopefully, that helps a little more!\n\nRegards, \nJesse\n"
},
{
"author": "ATUL VERMA",
"body": "Hi [@Jesse Klein](/t5/user/viewprofilepage/user-id/3659201) \n\nThanks for the valuable information, Now my only concern is to achieve these graph type metrics (as shown below Screenshot), for real-time update for my application that is running in GCP. \n\nCan you please let me know if I want to achieve this graph type metrics what actually I need to do ?? \n\n1) Do I need to use third-party monitoring tool like datadog, etc supported by Atlassian Statuspage ??\n\n2) If yes how can I implement this third-party tool with statuspage which shows graph like metrics.\n\n3) Is it possible to achieve these graph-like metrics when I configure it with GCP ??\n\nOr any point which you can clear me on that... \n\n**My only concern is to achieve the Graph like metric shown in the Screenshot configured by GCP because all my machines are running in gcp... Will you please help me these solution** \n\n**Or can you please explain what can I do to achieve this graph-like metrics**\n\n**![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/326521i16E2064A6E090AF7/image-size/large?v=v2&px=999 \"image.png\")Hope you understand my problem, looking forward for your esteemed Help..** \n\nBest regards,\n\nAtul\n"
},
{
"author": "Jesse Klein",
"body": "Hi Atul,\n\n1) If you want to monitor services within the Google Cloud Platform, you'll need a monitoring tool. Some examples are Datadog, New Relic, and Pingdom. We also have incident management tools like Opsgenie that do monitoring. Statuspage does not do monitoring, only communication.\n\n2) The system metrics help section has some options for how to link third-party system metrics:\n\n<https://support.atlassian.com/statuspage/docs/what-are-system-metrics/>\n\n3) It looks like GCP has some monitoring tools:\n\n<https://cloud.google.com/monitoring?hl=en>\n\nI would look into that to see if it is useful, but I don't know how that works specifically. If you go that route, we don't have a built-in third-party metric for GCP and in that case, you would use the custom metrics features I mentioned earlier. The data points you would need to get from Google would be timestamped and have a value at that timestamp. These data points can be brought in using the API to create the system metric graph.\n\nHopefully, that helps point you in the right direction. We don't have specific solutions, but by going either through the third-party monitoring route or using custom metrics with data directly from Google, you should be able to create this graph.\n\nRegards, \nJesse\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/How-Can-I-Add-Graph-On-My-StatusPage/qaq-p/2707098 | [
"atlassian-support",
"cloud",
"component",
"graphs",
"statuspage-cloud",
"support"
]
|
{
"author": "Matthew Hermann",
"title": "Adding components",
"body": "Can I add components that are not in third-party to get auto notifications ? Never done it to date.. Status Page is a new responsibly for me. Thanks\n"
} | [
{
"author": "Jesse Klein",
"body": "Hi Matthew,\n\nThanks for reaching out to the community with your question about adding components. The components themselves don't trigger notifications. Only Incidents with affected components will trigger notifications to be sent to subscribers. You can see the event triggers here: <https://support.atlassian.com/statuspage/docs/notification-event-triggers/>\n\nYou can add your own components in addition to third-party components, but these won't change status unless you do that yourself.\n\nSince you're new to Statuspage, I would also suggest going through this article and the help documentation to get the basics down: <https://support.atlassian.com/statuspage/docs/read-the-statuspage-user-guide/>\n\nI hope this helps make it a little easier for you. :)\n\nRegards, \nJesse\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Adding-components/qaq-p/2701425 | null |
{
"author": "ambar",
"title": "Need AlloyDB component for Google third party",
"body": "We recently had an outage due to our dependency on Google's \"AlloyDB for PostgreSQL\" product, and I was asked to make sure that dependency showed on our Statuspage. However, when I go in to the list of Google's third-party components, it doesn't seem to exist. How can I add it?\n\nRef: <https://status.cloud.google.com/incidents/xVSEV3kVaJBmS7SZbnre>\n"
} | [
{
"author": "Jesse Klein",
"body": "Hello there!\n\nWelcome to the community, and thanks for the question on adding AllowDB as a Google third-party component. Normally, the third-party components list is directly related to another Statuspage customer's page. In this case, however, Google Cloud doesn't have a Statuspage page and they use their own internal thing. We happen to have a special instance where we can still make third-party components from these. This means that if we don't have it on the list, it is not something that is currently being monitored.\n\nI can contact the team and create a feature request to achieve better parity on this, but as of now, nothing is in place to catch this as a third-party component. What you could do is add this as a component to your page and then if an incident occurs within Google, you can manually make this change. You might be able to automate this using the manage API as well if you have any monitoring tools.\n\nRegards, \nJesse\n",
"comments": [
{
"author": "ambar",
"body": "I definitely think this is worth cutting a feature request for. Can you say a little more about automating this using the manage API?\n"
},
{
"author": "Jesse Klein",
"body": "I made the request. Please note that the feature requests for Statuspage exist on a private board, but the ticket is STATUS-807.\n\nAs for using the Manage API, you could use a combination of scripting and the Update a component endpoint to have a component that changes whenever one of the Google Cloud components changes. You may need a monitoring tool to help accomplish this, but that's the concept. Here's a link to our API: <https://developer.statuspage.io/#operation/postPagesPageIdComponents>\n\nI don't have any specific details. This is more of a thought as a workaround since it's not currently a supported third-party component. Hopefully, that helps, though.\n\nRegards, \nJesse\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Need-AlloyDB-component-for-Google-third-party/qaq-p/2704619 | [
"component",
"gcp",
"google"
]
|
{
"author": "Matthew Hermann",
"title": "Adding Auto notifcations",
"body": "Parent Square, if there a way to add auto notifications for Parent square.\n\nThanks\n\nMatt\n"
} | [
{
"author": "Shashwat Khare",
"body": "Hi [@Matthew Hermann](/t5/user/viewprofilepage/user-id/5221780) , \n\nThis is Shashwat from Statuspage support and here to help! :) \n\nYes, the auto-notifications from Statuspage are triggered for the trigger events as listed in the below document: \n<https://support.atlassian.com/statuspage/docs/notification-event-triggers/> \n\nPlease note that when creating/updating and incident/scheduled maintenance, you will have the option whether or not you want to send notifications to your subscribers. \nThis option takes precedence over the table in the above document link. \n\nBest, \nShashwat\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Adding-Auto-notifcations/qaq-p/2701419 | null |
{
"author": "Karl Sabino",
"title": "How do I add the Legend for the Status page component",
"body": "Hi there community, \n\n[This question](https://community.atlassian.com/t5/Statuspage-questions/Code-for-the-legend-on-the-landing-page-under-components/qaq-p/1732158) has been answered before but the custom [CSS](https://github.com/gadgick/gadgick/blob/main/style.css) and [HTML](https://github.com/gadgick/gadgick/blob/main/legend.html) pointed to just lead me to error 404. \n\nCan anyone help on this? \n\nMany, many thanks. \nKarl \n\n<br />\n"
} | [
{
"author": "Jesse Klein",
"body": "Hi Karl,\n\nWelcome to the community and thanks for your question about adding the legend. It looks like the repository that was set up is no longer available and this appears to be something done by another community member. I checked our [snippets help page](https://support.atlassian.com/statuspage/docs/css-and-javascript-snippets-for-customizations/) to see if we had this as an example but I am not seeing anything related to adding a legend.\n\nAs in the previous community post, you can get an idea of how this is done by using the inspect tool in your browser dev tools on <https://status.ucdavis.edu/> where the legend exists. This might point you in the direction of how to get your legend started.\n\nSince we're only able to provide general information and can't get into specifics beyond what we already have, I don't have any code that I can share on the specifics of this but using the inspect tool can be helpful. Hopefully, this is helpful but if anyone in the community has this previous code, please feel free to share it here.\n\nRegards, \nJesse\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/How-do-I-add-the-Legend-for-the-Status-page-component/qaq-p/2701294 | null |
{
"author": "Rishabh Tamrakar",
"title": "Do we have any way to showcase real-time performance with open source tool metrics in Statuspage?",
"body": "Hello, I want to show real time Up OR Down status for webapp and in document [here](https://support.atlassian.com/statuspage/docs/show-real-time-performance-with-system-metrics/) I found that Statuspage supports Pingdom metric, New Relic metric, Datadog metric, Librato metric. \nIs there any way I can use open source tool's metric for example grafana/prometheus or something else?\n"
} | [
{
"author": "Tejaswi G",
"body": "Hello Rishabh,\n\nI'm Tejaswi from the Statuspage team, and I'm here to assist you.\n\nCurrently, we don't have any other native integration with the status page aside from the product list [mentioned here](https://support.atlassian.com/statuspage/docs/show-real-time-performance-with-system-metrics/). My suggestion is for you to utilize the [metric API](https://developer.statuspage.io/#tag/metrics) and develop a custom script that can push system metrics to Statuspage.\n\nIf you have any additional questions, please submit a ticket through our support portal.\n\nBest regards, \nTejaswi\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Do-we-have-any-way-to-showcase-real-time-performance-with-open/qaq-p/2701099 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Thomas Artingstall",
"title": "Bulk Delete Users?",
"body": "I need to remove about 500 end user subscribers from my Status Page as they are no longer using our services. Is there a way to do this in bulk? Manually deleting 500 users one by one would be a huge time sink.\n\nEdit: For reference we use audience control on our board.\n"
} | [
{
"author": "Kevin Patterson",
"body": "Hi [@Thomas Artingstall](/t5/user/viewprofilepage/user-id/5497903) ,\n\nAs a page admin you should see subscribers on the left hand nav menu, if you click subscribers you'll be taken to a page that will allow you to manage the subscribers to your page. To remove multiple users at once you can select the checkbox to the left of the name of the subscriber you want to remove and then click the remove link at the top right of your user list once you have selected the users you want to remove. I'd recommend doing them in batches of 50 - 100 at a time when removing. You'll need to go through each channel (email, sms, etc) to totally remove them as subscribers.\n\nIf you are planning to pruning statuspage subscribers regularly I'd recommend doing this through the API with a script. In the past I've used a powershell script that would take a csv file with users email addresses as the source for users to terminate. The script would look up their Statuspage user ID based on their email address and then remove all of their subscriptions for that user ID.\n\nKP\n",
"comments": [
{
"author": "Thomas Artingstall",
"body": "Hey Kevin, thanks for your reply, I don't actually see a \"Subscribers\" section on the left hand panel. This might be because we use access control but I have \"Audience\" which is then split into \"Groups\" or \"Users\". There's no option to bulk select these users.\n"
},
{
"author": "Kevin Patterson",
"body": "Yes. Unfortunatly managing subscribers in the statuspage admin UI is only available in Public \\& Private page types. For bulk removal of subscribers in Audience Specific page types you'll have to go through the statuspage restapi. If you decide to go this route be mindful of the 100 user limit imposed on the unsubscribe a list of users, you'll want to build some controls in your script to only send 100 subscriber_ids at a time.\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Bulk-Delete-Users/qaq-p/2698427 | null |
{
"author": "Info_kingimport_nl",
"title": "What products do you have?",
"body": "**We are a company that wholesales import and export household appliances and children's toys. We are located in the Netherlands. We distribute our products throughout Europe.**\n"
} | [
{
"author": "Info_kingimport_nl",
"body": "*** ** * ** ***\n\nOur products are modern small kitchen utensils. We are committed to manufacturing our products in accordance with European specifications with the highest quality and the most appropriate price.\n",
"comments": null
},
{
"author": "Info_kingimport_nl",
"body": "**Our products include home utensils, including spoon sets, dinner sets, and all kitchen supplies and small decorations for modern homes**\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/What-products-do-you-have/qaq-p/2695641 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Kunwar Vaibhav Singh",
"title": "Status Page Maintenance notification frequency",
"body": "Hi Team,\n\nI'm reaching out to inquire about the frequency of status page maintenance notifications. Could you kindly confirm whether we receive notifications exclusively when maintenance is scheduled or if additional instances prompt notifications?\n\nwhat is the notification frequency time?\n\nYour prompt response would be much appreciated.\n\nRegards, \nKusingh\n"
} | [
{
"author": "Jesse Klein",
"body": "Hello Kusingh,\n\nThanks for reaching out to the community regarding your question about maintenance notifications. I'll attach the notification event trigger list for you to show the different times notifications are sent:\n\n<https://support.atlassian.com/statuspage/docs/notification-event-triggers/>\n\nAs you can see, it notifies you when the maintenance is scheduled, when it starts, when it resolves, and whenever you add another update at any point. You can always turn off notifications for an update.\n\nFor maintenance specifically, you can also send a reminder 1 hour before the maintenance, and in the automation settings, you can auto-transition and auto-notify when the maintenance starts and ends.\n\nHere is another article that goes over maintenance in general:\n\n<https://support.atlassian.com/statuspage/docs/schedule-maintenance/>\n\nI hope this is helpful for you!\n\nRegards, \nJesse\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Status-Page-Maintenance-notification-frequency/qaq-p/2694430 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Rick Cox",
"title": "Jira integration support for statuspage maintenance?",
"body": "Hi Atlassian Team,\n\nAre there any plans to add the ability to support posting new maintenance windows from within Jira using the integration? I setup the Jira integration but it only seems to support creating an incident.\n\nAll our releases, maintenance, HF, etc. originate from a Jira ticket. It would be a real time saver to be able to schedule the maintenance window right from the Jira change ticket. You could even do some cool things like map over the name, start date/time, duration, etc.\n\nThanks.\n"
} | [
{
"author": "Kevin Patterson",
"body": "Hi Rick,\n\nIt looks like the feature request [@Agaci Avinas](/t5/user/viewprofilepage/user-id/4420265) linked is still gathering interest. If you are looking to accomplish this sooner rather than later it can be done via automation rules.\n\nI've created 2 automation rules to handle this use case (create maintenance and update/cancel maintenance) in a Jira Service Management project for Change Requests, but this can also be done via automation rules Jira Software.\n\nIn your automation rule you'll need to create a send web action that sends the necessary information (summary, details, start time, end time, component, etc.). All of these values are set dynamically via fields that already exist in my issue, the idea is that I didn't want agents to have to change their ways of working. The create maintenance notification rule is triggered when Change records are approved, and the update/cancel is triggered when one of the fields that that sync with statuspage are updated or changed. the Update/Cancel rule also checks for an existing statuspage reference (i'm storing the statuspage incident link in a custom field retrieved during the create automation rule) as criteria before it executes.\n\nSince I am using this with JSM I am using Assets in JSM to map the Statuspage Component to the application or system that will have the schedule maintenance. If you don't have access to Assets you might be able to use Compass or another method to handle the mapping dynamically. I hope this Helps.\n\nKP\n",
"comments": null
},
{
"author": "Agaci Avinas",
"body": "Hi Rick,\n\nI am Agaci from Statuspage support. Please note that Scheduling a maintenance from the Jira ticket is a feature request on our end which you can track using the below link,\n\n<https://jira.atlassian.com/browse/JRACLOUD-79117>\n\nHowever, you can explore the possibilities with our [Statuspage API endpoint](https://developer.statuspage.io/#operation/postPagesPageIdIncidents) in [Jira Automation](https://www.atlassian.com/software/jira/features/automation).\n\nRegards,\n\nAgaci\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Jira-integration-support-for-statuspage-maintenance/qaq-p/2694019 | [
"integration",
"jira"
]
|
{
"author": "Siddharth Verma",
"title": "API to get overall status",
"body": "Is there an API to query an overall status across all components, like the one displayed at the top of the [statuspage.io](http://statuspage.io) UI page saying for example : \"All Systems Operational\"\n"
} | [
{
"author": "Mikael Sandberg",
"body": "Hi [@Siddharth Verma](/t5/user/viewprofilepage/user-id/5415651),\n\nWelcome to Atlassian Community!\n\nThere isn't an API that will give you the overall status, but you can use [Get a list of components](https://developer.statuspage.io/#operation/getPagesPageIdComponents) to get all the components and statuses and go from there.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/API-to-get-overall-status/qaq-p/2693991 | null |
{
"author": "Shinichiro Someya",
"title": "???????????????",
"body": "Statuspage????????????????????????????25?????????????????????????????????????????????????????\n\n??????????????????\n\n???????????????????????????????????????????????\n\n??????????????Atlassian???????????????????????????\n"
} | [
{
"author": "Rafael Meira",
"body": "[@Shinichiro Someya](/t5/user/viewprofilepage/user-id/5493232) \n\n?????????????????????????????????????????????????????<https://www.atlassian.com/software/statuspage/pricing>\n\n?????????????????????????????????????????????????????????????\n\n???????????? <https://support.atlassian.com/statuspage/> ????????????????????????????????????????????\n\n?????????????????????????????????????????????\n\n????????????????\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/%E3%83%81%E3%83%BC%E3%83%A0%E3%83%A1%E3%83%B3%E3%83%90%E3%83%BC%E6%95%B0%E3%81%AE%E8%BF%BD%E5%8A%A0%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6/qaq-p/2692924 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Iulia_Sandu",
"title": "How to add phone number to a user in StatusPage audience specific?",
"body": "I need to have SMS notifications sent out of Status Page to the users. How to update an existing user to add a phone number, in the audience specific plan?\n\nBulk uploads only work for new user creation. How about updating existing users?\n"
} | [
{
"author": "John M",
"body": "Hi [@Iulia_Sandu](/t5/user/viewprofilepage/user-id/5466612) ,\n\nAudience specific pages give user access to *view* pages, but if they also want to be subscribed to updates via a specific method like SMS, the user would need to go to the page itself and click the 'subscribe' button and enter their phone number.\n",
"comments": [
{
"author": "Iulia_Sandu",
"body": "Hi John, due to the nature of the business, we're doing an automated subscription of all users, we've not enabled the user to self-subscribe.\n\nFor this scenario, there should be a method for admins to update user's profiles and add a phone number. Is there anything that can be done, besides deleting all users and adding them again through a bulk upload?\n\nI would have expected to have the same functionalities for user creation via GUI and bulk upload, i.e be able to associate a phone number to a user via the GUI. Is there any reasons why this is not possible through the user interface?\n\nThanks,\n\nIulia\n"
},
{
"author": "John M",
"body": "Hi [@Iulia_Sandu](/t5/user/viewprofilepage/user-id/5466612) ,\n\nSMS subscriptions are completely separate from the email subscriptions, which is why you can't update an email subscription to add an SMS contact to it. Since it is not associated with the user's email subscription, you would use the 'add subscriber' option to add a new SMS subscription.\n"
},
{
"author": "Iulia_Sandu",
"body": "Hi John, is this 'add subscriber' option under the audience specific plan? There's only the option to add users. So my question is, how can an SMS be added to a user (compared to subscriber) for Audience Specific? Thanks\n"
},
{
"author": "John M",
"body": "Hi [@Iulia_Sandu](/t5/user/viewprofilepage/user-id/5466612) ,\n\nSorry about that, I was looking at a public page, there is actually no 'add subscriber' option for audience specific pages.\n\nHowever, with Audience-specific pages you actually can associate a user's email with their phone number for SMS notifications, unlike with public pages, where SMS is a separate subscription.\n\nThe only way to do this though is to first export the users, then add the numbers for the SMS subscriptions to the CSV and upload it again.\n"
},
{
"author": "Iulia_Sandu",
"body": "Hi [@John M](/t5/user/viewprofilepage/user-id/4625213) thanks for checking.\n\nI tried the CSV upload. But it only works to add new users (email + phone number). Updating an existing user to associate a phone number is not supported through this method (no updates supported, only adding new users).\n\nThat's why I was questioning this in the first place. Is there any way to update an user to add a phone number for Audience specific? How can i do that without deleting the users and then adding them again through a bulk upload? (not a very good customer experience this way).\n\nIs there a way maybe for Atlassian to do it via a service request?\n\nThanks\n"
},
{
"author": "John M",
"body": "[@Iulia_Sandu](/t5/user/viewprofilepage/user-id/5466612)\n\nCan you please open a ticket [here](https://support.atlassian.com/contact/) and I will check with my team on whether this can be done?\n"
},
{
"author": "Iulia_Sandu",
"body": "Thanks. I opened ticket [SPSP-36767](https://support.atlassian.com/requests/SPSP-36767)\n"
},
{
"author": "John M",
"body": "Thanks [@Iulia_Sandu](/t5/user/viewprofilepage/user-id/5466612) I just replied on the ticket. I should have an update for you soon. We can work out of that ticket going forward.\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/How-to-add-phone-number-to-a-user-in-StatusPage-audience/qaq-p/2692830 | null |
{
"author": "laura_lecae",
"title": "How can I integrate Freshping to Status Page?",
"body": "Hi Atlassian Community\n\nI would like to set up the Atlassian Status Page internally - however there is no endpoint monitoring with Status Page as I was told. We currently use \"Freshping\" for monitoring purposes (a product from the Freshworks Product Suite) and would like to integrate it to Status Page so that we can use the Status page features (e.g. incident comms etc.).\n\nDoes anyone know how to create a link between Freshping and Status Page via API?\n\nMany thanks\n\nLaura\n"
} | [
{
"author": "laura_lecae",
"body": "Thanks for the quick response Shashwat.\n\nCan the status page host an iframe on the page? We thought that as a potential workaround we could display Freshping URLs on an iframe to be embedded into the Status page which could allow us to use it for communications.\n\nThanks\n",
"comments": null
},
{
"author": "Shashwat Khare",
"body": "Hello [@laura_lecae](/t5/user/viewprofilepage/user-id/5493070) , \n\nThis is Shashwat from Statuspage support and here to help! :) \n\nWe unfortunately don't have a native integration built with Freshping as of now, however, you can use the below API documentation for the available endpoints: \n<https://developer.statuspage.io/> \n\n<br />\n\nBest, \nShashwat\n",
"comments": [
{
"author": "laura_lecae",
"body": "Thanks for the quick response Shashwat.\n\nCan the status page host an iframe on the page? We thought that as a potential workaround we could display Freshping URLs on an iframe to be embedded into the Status page which could allow us to use it for communications.\n"
},
{
"author": "Shashwat Khare",
"body": "You're welcome [@laura_lecae](/t5/user/viewprofilepage/user-id/5493070) :) \n\nYes, you can embed your statuspage into another webpage by using [Status Embed](https://support.atlassian.com/statuspage/docs/embed-status-updates-to-other-pages/). You can access this tool by navigating to your status page settings from the <https://admin.atlassian.com> console and selecting status embed.\n\nAlternatively you can just paste the URL of your status page into any iFrame and set the correct size for your page. \n\nBest, \nShashwat\n"
},
{
"author": "laura_lecae",
"body": "Hi [@Shashwat Khare](/t5/user/viewprofilepage/user-id/5070894)\n\nHope you're well. Quick follow-up, can we try the iframe in the free version of the status page? We want to check that we can have an iframe embedded in the status page, and that it would be fit for purpose before getting the paid version.\n\nThanks a lot\n\nLaura\n"
},
{
"author": "Shashwat Khare",
"body": "Hello [@laura_lecae](/t5/user/viewprofilepage/user-id/5493070) , \n\nYes, please note that Status Embed is a core feature in Statuspage and should be available for all pricing plans. \n\nMay I know if you're seeing the option as suggested before via the Admin portal - <https://admin.atlassian.com> \n\nIf you're facing any issues while setting it up, could you please raise a ticket with us using [this link](https://support.atlassian.com/contact/)? \n\nBest, \nShashwat\n"
}
]
}
]
| https://community.atlassian.com/t5/Statuspage-questions/How-can-I-integrate-Freshping-to-Status-Page/qaq-p/2692601 | [
"cloud",
"statuspage-cloud"
]
|
{
"author": "Paul Langley",
"title": "Create an incident automatically in opsgenie when an incident is created in statuspage",
"body": "I noticed that there isnt a direct way to create a statuspage incicent when a opsgenie incident is created. Details in this post: <https://community.atlassian.com/t5/Opsgenie-questions/OpsGenie-Incident-gt-StatusPage-Incident/qaq-p/1795770>\n\nIs it possible to do the reverse? i.e. when a statuspage incident is created, then an opsgenie incicent is created also... \n\nThanks\n"
} | [
{
"author": "Jesse Klein",
"body": "Hello Paul,\n\nThis is Jesse from the Statuspage support team. Welcome to the community. The same is true for the reverse. Statuspage will create an incident and Opsgenie will generate an alert. Then through alert routing, you can have that generate an incident. If you need more details, please take a look here:\n\n<https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-statuspage/>\n\nRegards, \nJesse\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Create-an-incident-automatically-in-opsgenie-when-an-incident-is/qaq-p/2692313 | [
"cloud",
"opsgenie",
"statuspage-cloud"
]
|
{
"author": "Moveen Kiran",
"title": "Can i get snowflake status updates to our slack channel using atlassian?",
"body": "If yes, what is the process?\n"
} | [
{
"author": "Tejaswi G",
"body": "Hi [@Moveen Kiran](/t5/user/viewprofilepage/user-id/5492608) ,\n\nThis is Tejaswi here from Statuspage Team and here to help.\n\nYou can receive the Snowflake statuspage update in your slack channels. You can follow the steps mentioned the below to subscribe to slack channels.\n\n1. Go to the snowflake statuspage\n2. Click on Subscribe button and select Slack notification method\n3. Click on Subscribe via Slack\n4. Select the desired slack workspace from the upper right dropdown and then select the channel on which you wish to receive the updates.\n5. Click on allow\n\nIf you have any further queries, Feel free to log a ticket at our [Support portal](https://support.atlassian.com/contact).\n\nKind Regards,\n\nTejaswi\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Can-i-get-snowflake-status-updates-to-our-slack-channel-using/qaq-p/2691966 | null |
{
"author": "Chris Laughlin",
"title": "Parent Child Maintenance Windows",
"body": "We have a requirement to schedule a Maintenance Window that effects more than one time zone at different times of the day. Is there a way to schedule a single Maintenance window for the entire duration with \"child\" Maintenance Windows that effect only the appropriate time zone?\n"
} | [
{
"author": "Jesse Klein",
"body": "Hi Chris,\n\nThis is Jesse from the Statuspage support team. Welcome to the community. There is no way to schedule one parent maintenance that affects different timezones as children. The way I would approach this is to break my components up into different timezones and then create a maintenance for each timezone where the affected components are the ones for that specific timezone. Your page would have multiple scheduled maintenances but if you have component subscriptions (and a business tier plan to allow that), notifications would only be sent for that particular timezone subscriber.\n\nThis is the only thought for how to get close to what you're looking for. Hopefully, this is an alternative for you.\n\nRegards, \nJesse\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Statuspage-questions/Parent-Child-Maintenance-Windows/qaq-p/2691417 | null |
{
"author": "Aya AlJboor",
"title": "Does Crowd allow sync user info under Jira for the user having primary & secondary domain accounts?",
"body": "the organization wants to integrate Jira service management with Active directory multi-domain solution.\n\nI am looking to use Crowd for this purpose but I would like to double-check if Crowd can do the following:\n\n* The system can fetch information for different domain users.\n* Sync user info under Jira for the user having primary and secondary domain accounts.\n"
} | [
{
"author": "Fabio Racobaldo _Herzum_",
"body": "Hi [@Aya AlJboor](/t5/user/viewprofilepage/user-id/3979169) ,\n\nCrowd can be associated to multiple AD systems. If a user (with the same username) appears in more than one AD, the user information will be retrieved from the one AD in which it appears. The order can be defined by a crowd administrator. Primary and secondary domain can't be defined.\n\nHope this helps,\n\nFabio\n",
"comments": [
{
"author": "Aya AlJboor",
"body": "thanks [@Fabio Racobaldo _Herzum_](/t5/user/viewprofilepage/user-id/781528)\n"
},
{
"author": "Fabio Racobaldo _Herzum_",
"body": "you are welcome [@Aya AlJboor](/t5/user/viewprofilepage/user-id/3979169)\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/Does-Crowd-allow-sync-user-info-under-Jira-for-the-user-having/qaq-p/2229912 | [
"jira-service-management-data-center"
]
|
{
"author": "James Devos",
"title": "Is it possible to mitigate CVE-2022-43782 vulnerability in Crowd without upgrading to v4.4.4?",
"body": "I maintain a web application that uses Atlassian Crowd 4.2.5 (server). Because we utilize the \"remote addresses\" feature, I believe the application is effected by the [CVE-2022-43782](https://jira.atlassian.com/browse/CWD-5888) vulnerability.\n\nAccording to the the documentation I've read, the only ways to mitigate this vulnerability is to either disable/remove remote addresses (which is not an option for the application I administer) or to upgrade to version 4.4.4. However, Crowd v4.4.4 has disabled the ability for web applications to modify account email addresses using the Crowd REST API, and our application requires this functionality for users that wish to update/modify their email addresses in our application.\n\nIs there any other way to mitigate [CVE-2022-43782](https://jira.atlassian.com/browse/CWD-5888) besides the aforementioned options?\n"
} | [
{
"author": "Craig Castle-Mead",
"body": "Hey [@James Devos](/t5/user/viewprofilepage/user-id/2747352)\n\nWe had issues with 4.4.4 or up as well due to the default behaviour change that doesn't allow username changes by REST API, however we were given the below startup parameter to add and all has been fine since\n\n-Dcrowd.email.change.by.external.apps=true\n\nAdd this, and you'll be able to upgrade to 4.4.4 (or higher) and still change usernames using your existing process.\n\nCCM\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/Is-it-possible-to-mitigate-CVE-2022-43782-vulnerability-in-Crowd/qaq-p/2209914 | [
"server"
]
|
{
"author": "Travis Roberts",
"title": "Need to upgrade Crowd and other Atlassian apps",
"body": "It appears that we're running an unsupported version of Crowd and likely other versions of Atlassian. Our Jira/Crowd and a Confluence are running on Linux. We have our KB running on a Windows version of Confluence. Being new to these products, I need fairly detailed assistance with their upgrades, beginning with Crowd. \nHere are the versions and SEN's that I was able to obtain:\n\n|--------------|---------------------------------------------------------|-------------|--------------------------|------------------------------------------------------------------------------------|\n| Name | Version | SEN | Atlassian Products | Primary Use |\n| Confluence | 7.13.7 Build 8703 (Windows 2012R2) | SEN-8700883 | kb.domain.org/ | Process docs and board portal |\n| Jira | Software 8.20.10 Build 820010 (Linux 5.4.0-109-generic) | SEN-9825639 | my.domain.org/jira | Task tracking and project mgmt for DS \\& support for Salesforce and admin calendar |\n| Jira | Core 8.20.10 | SEN-9825639 | my.domain.org/jira | |\n| MyConfluence | 7.13.0 Build 8703 | SEN-8700883 | my.domain.org/confluence | Resources and docs for DS clients |\n| Crowd | 3.5.0 Build 1120 (Linux5.4.0-109-generic) | SEN-9825638 | my.domain.org/crowd | DS client user accounts for My and Jira |\n"
} | [
{
"author": "Robert Wen_ReleaseTEAM_",
"body": "Hi [@Travis Roberts](/t5/user/viewprofilepage/user-id/5080989) ! Welcome to the Atlassian Community!\n\nHere is the guide to upgrading Crowd\n\n<https://confluence.atlassian.com/crowd/upgrading-crowd-22544441.html>\n\nJira and Confluence don't look too out of date, but here are the upgrade guides for those.\n\nJira - <https://confluence.atlassian.com/adminjiraserver/upgrading-jira-applications-938846936.html>\n\nConfluence - <https://confluence.atlassian.com/doc/upgrading-confluence-4578.html>\n\nYour bigger worry is that Crowd, Jira, and Confluence will be EOL'd in Feb, 2024 so you may want to think about Data Center or Cloud\n\nGood luck!\n",
"comments": [
{
"author": "Travis Roberts",
"body": "Thank you for the response, Robert. \nThe Crowd update is a priority because of an alert that I received about our version. This will need to happen asap.\n\nThe upgrade to cloud/datacenter discussion happened before my time with the organization and the final outcome of that discussion was not divulged by the previous staff. Unfortunately, I am new to these products and am trying to learn as I go. Having to architect a new solution while also addressing this mandatory upgrade is a bit much.\n\nNot being a Linux guru is also not helping my position. Do you know if there needs to be an OS upgrade or any other dependencies that I should take into consideration before attempting this?\n\nThanks!\n"
},
{
"author": "Robert Wen_ReleaseTEAM_",
"body": "The upgrade guides I've sent before are good guides as far as dependencies go for:\n\nOperating system changes in support\n\nJRE/JDK support\n\ndatabase support\n\nHave a look at those when planning your upgrade.\n\nGood luck!\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/Need-to-upgrade-Crowd-and-other-Atlassian-apps/qaq-p/2193509 | [
"server"
]
|
{
"author": "William Crossland",
"title": "A connected Crowd Application can deactivate a user. We don't understand why or how",
"body": "A connected Crowd Application can deactivate a user. We don't understand why or how.\n"
} | [
{
"author": "William Crossland",
"body": "![app_deactivates_user.png](https://community.atlassian.com/t5/image/serverpage/image-id/224753iCEF429EEBDB8B91F/image-size/large?v=v2&px=999 \"app_deactivates_user.png\")\n\nHow do we prevent this and where is it configured that allows this?\n",
"comments": [
{
"author": "Craig Castle-Mead",
"body": "Hi,\n\nin Crowd, find the application (wiki) then go then go to the Permissions tab and review the enabled permissions. Change to suit your needs.\n\nCCM\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/A-connected-Crowd-Application-can-deactivate-a-user-We-don-t/qaq-p/2185857 | [
"server"
]
|
{
"author": "Alexis Evans",
"title": "Why does Crowd make me click the Set up Crowd button every time I open it?",
"body": "Whenever I open Crowd, it brings up that page where it says \"Crowd - Identity management for web apps\" at the top. There's some information, and then a button saying to \"Set up Crowd\". I would expect to see this the first time I log in, but it comes up every time I open the page, even if I'm already logged in. So, I have to click the \"Set up Crowd\" button each time before I can access everything. It's not a huge deal, but I was wondering if anyone knows of a reason why it might be doing this, or if there's a quick way to fix it? Thanks!\n"
} | [
{
"author": "Matt Donagan",
"body": "How are you getting to your Crowd UI?\n\nIn my environment, since it is on a closed network, I use the <http://servername:8095/crowd>\n\nIf I leave out the /crowd I get the setup page.\n\nTry adding /crowd to your URL\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/Why-does-Crowd-make-me-click-the-Set-up-Crowd-button-every-time/qaq-p/2166097 | null |
{
"author": "Tad Foster",
"title": "Crowd scaling users for Jira and side effects for Jenkins performance or stability?",
"body": "We are considering adding several hundred thousand users to our production crowd instance to enable non-jira users into a user-picker role on issues (example, Stakeholders) for Jira. Is there any side affects to other tools like Jenkins by adding this volume of users? Currently we have under 1k total users on this Jenkins controller. If we add hundreds of thousands of users to Crowd could it potentially crash our Jenkins server? Ref. <https://plugins.jenkins.io/crowd2/>\n"
} | [
{
"author": "Craig Castle-Mead",
"body": "Hi [@Tad Foster](/t5/user/viewprofilepage/user-id/1706030)\n\nI believe the Jenkins Crowd plug-in you're using only supports \"on demand\" user provisioning, ie: a user is only created/synced in Jenkins when they successfully authenticate with Crowd, so if you have 100,000 users in Crowd cause you need them as JSD customers, but then have a group that is able to authenticate to the Jenkins app with say 500 users - your MAXIMUM number of users in jenkins would be the 500, and this would only be reached gradually as/if every one of those 500 users authenticated. This means your Jenkins instance won't have the full 100k users and shouldn't suffer a performance hit (based on this factor alone). YMMV\n",
"comments": [
{
"author": "Tad Foster",
"body": "Thanks Craig!\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/Crowd-scaling-users-for-Jira-and-side-effects-for-Jenkins/qaq-p/2158112 | [
"jenkins",
"server"
]
|
{
"author": "???",
"title": "Import existing crowd data failed",
"body": "Hello,\n\nI upgraded crowd and want to import backup data, but failed with strange error.\n\n![error.png](https://community.atlassian.com/t5/image/serverpage/image-id/219460i29B5A1D428343D74/image-size/large?v=v2&px=999 \"error.png\")\n\nNow I should put backup.xml file, but it says 'the file does not exist'. \nHowever, the file exists exactly in that address.\n\nDo you have any idea what happened here? \n\nI set docker environment in ubuntu 18.04 and run crowd, jira and some other containers.\n\nand accessed crowd from windows 10 PC.\n\nThis backup.xml is automatically generated and stored in \"crowd-version#\\\\run-data\\\\shared\\\\backups\" and contains the information about version, build number/data, directoy(users), etc.\n\nPlease let me know if you have any idea or need further information.\n\nThank you so much!\n\n-JESuh\n"
} | [
{
"author": "Gokul Reddy",
"body": "Hi [JungEun Suh,](https://community.atlassian.com/t5/user/viewprofilepage/user-id/4787411)\n\nDid you get solution for this error? \n\nMe too facing same error. \n\n-Gokul\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/Import-existing-crowd-data-failed/qaq-p/2155345 | null |
{
"author": "Jackie Omekara",
"title": "Updating SSL certificate on crowd website",
"body": "I just renewed my SSL certificate.How can I update it on my crowd server so when users visit the website they do not get the https warning\n"
} | [
{
"author": "Piotr Zadro?ny _Eyzee_",
"body": "Hi [@Jackie Omekara](/t5/user/viewprofilepage/user-id/5041823)\n\nWelcome to the community.\n\nHere you can find step-by-step instructions on how to configure SSL on Crowd: <https://confluence.atlassian.com/crowd/configuring-crowd-to-work-with-ssl-151520306.html>\n\nYou will have to import the renewed certificate into the keystore you are using in your instance. To do it you can use keytool command:<https://download.java.net/java/early_access/loom/docs/specs/man/keytool.html>\n\nKind\n\nPiotr\n",
"comments": [
{
"author": "Craig Castle-Mead",
"body": "Piotr's answer is correct if you're terminating SSL with Crowd directly, but if you're using Apache/nginx/etc as your reverse proxy in front of crowd, you'll need to update the SSL there instead/as well.\n\nCCM\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/Updating-SSL-certificate-on-crowd-website/qaq-p/2147735 | null |
{
"author": "JooHyun Park",
"title": "crowd 500 internal server error",
"body": "Hi,\n\nWhen I log in to crowd, almost menus get errors. \nlook at the file that has an error on the network tab of the development tool, I will see a 500 error status. \nOne peculiar thing is that if I check the Cooke value of the error file, there are two session IDs of jira and crowd. \nIs this a normal?\n\nIf I delete all of the browser's cache and connect directly to crowd, the error does not occur. But connect Jira first and move to crowd, the error will occur unconditionally.\n\nMy environment is Windows 2019 Server, and each product is clustered with two nodes.\n\n* Jira : 9.1.0\n* Crowd: 5.0.2\n\nThank you.\n"
} | [
{
"author": "Craig Castle-Mead",
"body": "Hi [@JooHyun Park](/t5/user/viewprofilepage/user-id/1980395)\n\nWhat errors are shown in the crowd log files when the 500s are displayed?\n\nIs Jira configured to use Crowd for SSO?\n\nCCM\n",
"comments": [
{
"author": "JooHyun Park",
"body": "![crowd error.png](https://community.atlassian.com/t5/image/serverpage/image-id/219019i89EA1308E88024A7/image-size/large?v=v2&px=999 \"crowd error.png\")\n\nHi, Craig\n\nLooking at the crowd log, it appears that springboot StrictHttpFirewall is rejecting the request for header values. \nI still don't know what's wrong with the request value or how to solve the problem.\n\nThank you\n\nLevi\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/crowd-500-internal-server-error/qaq-p/2136752 | null |
{
"author": "Robert Egan",
"title": "Tomcat compliance",
"body": "I have been mandated to update my Atlassian products to a version that contains at least Tomcat 8.5.82.\n\nIs there a compatibility chart that can assist me somewhere? I really don't want to have to install multiple versions and run java -cp catlinar.jar org.apache.catalina.util.ServerInfo until I hit the right one.\n"
} | [
{
"author": "AAMIR ANSARI",
"body": "Hello,\n\nHere is the matrix that you are looking for - <https://confluence.atlassian.com/doc/bundled-tomcat-and-java-versions-1005786018.html>\n\nThanks,\n\nAamir\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/Tomcat-compliance/qaq-p/2133854 | [
"confluence-server",
"jira-server",
"server"
]
|
{
"author": "JooHyun Park",
"title": "Crowd Data Center Clustering on Windows",
"body": "Hi, \n\nIs it possible to configure the Corwd cluster in the Window Server 2019 environment? \n\nAccording to the guide, the \\<crowd-home\\>/sahred directory needs to be mounted with the directory on the remote network drive, but I don't know how. \n\nI'm looking for help from an experienced person. \n\nThank you.\n"
} | [
{
"author": "Craig Castle-Mead",
"body": "Hi [@JooHyun Park](/t5/user/viewprofilepage/user-id/1980395)\n\nWindows is listed as a supported Operating System on <https://confluence.atlassian.com/crowd/supported-platforms-191851.html>\n\n* According to the guide, the \\<crowd-home\\>/sahred directory needs to be mounted with the directory on the remote network drive, but I don't know how. \n * All servers in the cluster need to be able to access to the same directory, which means creating a share available on the network - in Windows speak this usually means an SMB (Samba) share. I'd recommend asking your network/infrastructure team for assistance on this if you're not personally sure how to do this\n\nCCM\n",
"comments": [
{
"author": "JooHyun Park",
"body": "Hi,\n\nI found a way. use mklink as shown below, can mount it.\n\n<br />\n\nmklink /d \"D:\\\\Atlassian\\\\Application Data\\\\Crowd\\\\shared\" \"\\\\\\\\\\<your-network drive\\>\\\\crowd-sharedhome\"\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/Crowd-Data-Center-Clustering-on-Windows/qaq-p/2127494 | null |
{
"author": "rob_webb_dell_com",
"title": "Microsoft AD Directory Sync Fails in Crowd",
"body": "Setting up an additional MS Active Directory Connection to our Crowd Configuration. The new Directory passes the connector test.( I did save and test first) but following this successful test the syncronization fails with the following:\n\nTest failed\n\nNo results were found from your search. org.springframework.ldap.UncategorizedLdapException: Uncategorized exception occured during LDAP processing; nested exception is javax.naming.NamingException: \\[LDAP: error code 1 - 000004DC: LdapErr: DSID-0C090A71, comment: In order to perform this operation a successful bind must be completed on the connection., data 0, v3839\\]; remaining name 'DC=blahblah, DC=doubleblah, DC=com'\n"
} | [
{
"author": "Dave Theodore [Coyote Creek Consulting]",
"body": "[LDAP Error Code 1](https://ldapwiki.com/wiki/LDAP%20Result%20Codes) is related to the bind. I've had the best success using an LDAP browser to troubleshoot things like this. You can see what the LDAP objects are that Crowd is seeing this way. Make sure your BaseDN and any filters are pointing to the correct objects in LDAP to start with.\n",
"comments": null
},
{
"author": "Rosslaas",
"body": "A commitment of appreciation is all together for sharing, I found a tremendous store of stimulating information here. A striking post, incredibly grateful and obliging that you will make on a very major level more posts like this one. [OfficeFootballPool](https://www.officefootballpool.net/)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/Microsoft-AD-Directory-Sync-Fails-in-Crowd/qaq-p/2123706 | [
"server"
]
|
{
"author": "Teja",
"title": "Should I upgrade Crowd server latest version?",
"body": "Hi Team,\n\nAfter going through the crowd upgrade notes, I got confused in my mind about that should I upgrade the crowd's latest version i.e., 5 from version 3.6.0 or should I upgrade to crowd 4.2.\n\nCrowd 4.2 upgrade note says that *Starting from Crowd 4.2 all passwords for external systems stored in Crowd are encrypted by default.* currently, in 3.6.0, we don't have keys folder.\n\nAny advice?\n\nThanks \nT\n"
} | [
{
"author": "Craig Castle-Mead",
"body": "Hi [@Teja](/t5/user/viewprofilepage/user-id/664848)\n\nI would definitely recommend updating from 3.6.0 - there have been many bug/security/performance and functional improvements since that release (Dec 2019).\n\nIf you have anything relying on the Crowd REST API to update usernames, one of the changes (IIRC, 4.4..0) blocked this behavior by default - you have to add the parameter below to your applications options\n\n```\n-Dcrowd.email.change.by.external.apps=true \n```\n\nCCM\n",
"comments": [
{
"author": "Teja",
"body": "[@Craig Castle-Mead](/t5/user/viewprofilepage/user-id/224850)\n\nThank you, Noted!\n"
}
]
},
{
"author": "Nic Brough -Adaptavist-",
"body": "Your upgrade to the latest version will be fine.\n\nThe note you have found is purely informational, it's just telling you that Atlassian have encrypted some passwords in the new version. The upgrade will handle this for you, there's no need to do anything.\n",
"comments": [
{
"author": "Teja",
"body": "[@Nic Brough -Adaptavist-](/t5/user/viewprofilepage/user-id/781454)\n\nAs always thank you Nic ;)\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/Should-I-upgrade-Crowd-server-latest-version/qaq-p/2126333 | null |
{
"author": "Dimitrios Danampasis",
"title": "How to enforce full Sync between Crowd and Active Directory?",
"body": "I've noticed that some groups are not reaching Crowd after incremental sync and I want to do a full sync.\n\nIt seems that I can only do incremental sync from the UI in Crowd. There is no option for a full sync and I can't find any article online on how to do that.\n\nIs that possible?\n"
} | [
{
"author": "Pramodh M",
"body": "Hi [@Dimitrios Danampasis](/t5/user/viewprofilepage/user-id/2163206)\n\nHere's the guide I found on Configuration\n\n<https://confluence.atlassian.com/crowd/configuring-azure-active-directory-935372375.html>\n\nThanks and Regards, \nPramodh\n",
"comments": [
{
"author": "Dimitrios Danampasis",
"body": "Hi [@Pramodh M](/t5/user/viewprofilepage/user-id/3691224)\n\nThanks for looking into this. I don't use the Azure AD, crowd connects to an LDAP server. The problem is that I cannot enforce a full sync and the article doesn't mention how to do this if the directory is already configured. But thanks again!\n"
},
{
"author": "Pramodh M",
"body": "[@Dimitrios Danampasis](/t5/user/viewprofilepage/user-id/2163206)\n\nHere's a reference for LDAP\n\n<https://confluence.atlassian.com/crowd/configuring-an-ldap-directory-connector-18579550.html>\n\nIt is said in the documentation to have incrementation sync as the recomended option\n\nThanks, \nPramodh\n"
}
]
}
]
| https://community.atlassian.com/t5/Crowd-questions/How-to-enforce-full-Sync-between-Crowd-and-Active-Directory/qaq-p/2120858 | [
"jira-service-management-server",
"server"
]
|
{
"author": "Shrek Ding",
"title": "sync user on fly",
"body": "Hi, we have this on-premise setup, JIRA SSO to crowd, and crowd linked with LDAP.\n\nUse case:\n\nUser logins from JIRA, if this user is new to Crowd/JIRA, sync user from LDAP to crowd and then push to JIRA on fly(means all of the sync process should be done after user click login button, and make user success login).\n\nCurrently what we plan to create a crowd plugin to do this, 3 key points need your help.\n\n1, does Crowd have this feature to check a non-existing user before responding user login action?\n\n2, does Crowd have this future to push user to JIRA automatically if a fresh user synced(triggered by login action)from LDAP?\n\n3, what will happen if a fresh user does not exist in JIRA, directly login fail? or fail after checking with remote Crowd?\n\nAny existing plugin please advise, or any API also welcomed!!\n"
} | [
{
"author": "Craig Castle-Mead",
"body": "Hey Shrek,\n\nI'm not sure about your 3 questions, however I'm not sure if you've validated the \"means all of the sync process should be done after user click login button, and make user success login\" - I've not seen (doesn't mean there isn't a way) to initiate a user sync just on a specific user, getting a new user and their groups relies on a User Directory sync, and depending on the number of users/groups/memberships/etc this may take a few seconds or a few minutes - generally longer than the user would expect a login function to take.\n\nCCM\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/sync-user-on-fly/qaq-p/2120464 | null |
{
"author": "christine davis",
"title": "password was refused by the ldap directory",
"body": "This user is getting this error :: \" password was refused by the ldap directory\"\n\nhe was trying to reset his password.\n\nOddly, I manually reset his password and he is able to ssh into an atlassian server just find, but not able to reset his pwd to be able to reach all atlassian tools.\n\nI've encountered this 3 times before in last 2 months.\n\nIve tried restarting crowd. I haven't restarted our Active Directory servers yet.\n\nI thought that the 3 times before sorta 'healed' itself and users were back in action just fine.\n"
} | [
{
"author": "Fabio Racobaldo _Herzum_",
"body": "Hi [@christine davis](/t5/user/viewprofilepage/user-id/4848348) ,\n\nplease specify what type of directory are u using on crowd side (delegated LDAP or standard) and please share directory settings.\n\nFabio\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/password-was-refused-by-the-ldap-directory/qaq-p/2120014 | [
"server"
]
|
{
"author": "Alexis Evans",
"title": "User can log into Crowd but none of the other applications.",
"body": "I have one user who can log into Crowd just fine, but not any of the other applications. They are unable to log into Jira; it keeps saying the username and/or password is incorrect. They can't log into Confluence, because it keeps saying the credentials are incorrect, and seemingly sending them into a loop with the CAPTCHA. They are also unable to log into Bitbucket for the same reason.\n\nIt keeps doing this no matter how many times we've sent them a password reset link or manually reset the password ourselves. I've looked through the logs and don't see anything that might help. They are also in all of the correct groups in Crowd. Nothing is working; do we have to delete their account and make them a new one? Are there any other suggestions for things to try before resorting to that?\n"
} | [
{
"author": "Craig Castle-Mead",
"body": "have you verified the user directory order within the applications (Jira/Conf/BB)? If Jira has an internal user database with the users username in it, and that's higher than the Crowd directory - the user is authenticating from their Jira user, not the Jira user.\n\nAlso worth verifying that the Crowd application for each of the applications has the appropriate directory/group assigned to allow login. \n\nCCM\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Crowd-questions/User-can-log-into-Crowd-but-none-of-the-other-applications/qaq-p/2116354 | null |
{
"author": "Hanafi Sapei",
"title": "JIRA software Cloud standard 10 users VS JSM Cloud standard 25 agents",
"body": "Dear JIRA community,\n\nI received a quotation from Atlassian to renew my company enterprise JIRA license (after I took over from my predecessor). Below is the product breakdown \\& cost.\n\n1) Jira Software (Cloud) Standard 10 Users (Annual Payments) Renewal - USD100\n\n2) Jira Service Management (Cloud) Standard 25 Agents (Annual Payments) Renewal - USD4000+\n\nMay I know what is the difference between the 2 products?\n\nWhat's the difference between standard users \\& agents?\n\nMy current setup allows client users to submit tickets through their JIRA user portal. My ServiceDesk team, consisting of 8 agents, then handles these submitted tickets. In this scenario, would the Jira Software Cloud license (1st product) be sufficient to cover this setup? Or, the 2nd product is also needed?\n\nThanks!\n"
} | [
{
"author": "Dirk Ronsmans",
"body": "Hey [@Hanafi Sapei](/t5/user/viewprofilepage/user-id/5376026) ,\n\nBoth products (Jira Service Management \\& Jira Software (rebranded to just Jira now) have different use cases.\n\nIn a nuttshell you would use Jira (Software) for more Project Management oriented tasks (either development or just regular project management) while JSM is a Service Management solution for providing a service desk to your customers and internal Service Management practices.\n\nThe moment you need a portal, that only exists in JSM and all customer accounts are free. Only the Agents need a paid license. However, if you only have 8 agents maybe you could downgrade to a JSM 10user plan.\n\nSo when it comes down to it you have 2 different products with entirely different use cases. For the users, in Jira you have just one type (the users who handle all tasks) and with JSM you have customers (free who just submit issues and agents (paid) who handle the issues)\n",
"comments": [
{
"author": "Hanafi Sapei",
"body": "Hi [@Dirk Ronsmans](/t5/user/viewprofilepage/user-id/124602)\n\nThanks for your reply. It's very helpful \\& I fully understood it.\n\nCheers!\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/JIRA-software-Cloud-standard-10-users-VS-JSM-Cloud-standard-25/qaq-p/2819874 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Josia Leppert",
"title": "Filter Tickets with No Reply to Customer comment",
"body": "Hello,\n\nI am looking for a way to filter tickets in Jira Cloud that have not yet received a reply from our team to the customer(Reply to Customer). Specifically, I want to identify tickets that have been created but have no outgoing comments or responses from our agents.\n\nIs there a JQL query or any other method to filter such tickets effectively?\n"
} | [
{
"author": "Walter Buggenhout",
"body": "Hi [@Josia Leppert](/t5/user/viewprofilepage/user-id/5042454),\n\nYou cannot filter issues decently based on just comments. But a pretty common scenario would be to design this into your ticket workflow:\n\n* Newly created tickets get status *NEW*;\n* As soon as an agent starts *working* on the ticket, make sure the ticket status gets changed into e.g. *ACKNOWLEDGED* or *IN PROGRESS* or *WITH SUPPORT* (or anything that represents your team has started working on it). You can use automation to transition your issue automatically when an agent adds a comment to it, if you want to make sure people don't forget to transition the issue.\n\nAs soon as you have this in place, you can easily search for issues with status = NEW, as these are the ones that haven't been addressed yet.\n\nHope this helps!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Filter-Tickets-with-No-Reply-to-Customer-comment/qaq-p/2819873 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Mar Angelo L_ Tareno",
"title": "Reseting SLA",
"body": "Is there way to **reset** the **SLA** per changes of status?\n"
} | [
{
"author": "Yuliia_Borivets__SaaSJet_",
"body": "Hi [@Mar Angelo L_ Tareno](/t5/user/viewprofilepage/user-id/5544846)\n\nIt's possible to reset SLA with [SLA Time and Report for Jira](https://marketplace.atlassian.com/apps/1220741/sla-time-and-report-for-jira-track-time-to-sla-deadline?hosting=cloud&tab=overview&utm_source=Atlassian_Community&utm_medium=referral&utm_campaign=Comment_Reseting-SLA_20240924) app developed by my team. It allows you to choose status as a reset condition. If you are interested, you can check the documentation: [Reset your SLA](https://saasjet.atlassian.net/wiki/spaces/STARFJ/pages/2054553601/Reset+your+SLA)\n\nHere is a quick screen of how it looks:\n\n![reset SLA in Jira.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/349053i1A78DA55725E7F9E/image-size/large?v=v2&px=999 \"reset SLA in Jira.jpg\")\n",
"comments": null
},
{
"author": "Geethanjali Katagani",
"body": "Currently after the SLA configuration is set, it starts counting according to what was configured but there is no way to reset the SLA.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Reseting-SLA/qaq-p/2819799 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Mar Angelo L_ Tareno",
"title": "Sum column",
"body": "I have total field in every issue.\n\nI need to sum the total field in all issue to get the grant total for all issue.\n"
} | [
{
"author": "John Funk",
"body": "Hi Mar Angelo,\n\nYou would be able to do that directly in Jira like that. Many people use a Marketplace dashboard app do see the rolled up information. Or you can create a higher level issue type in your hierarchy and put you total field in that issue.\n",
"comments": null
},
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Hi [@Mar Angelo L_ Tareno](/t5/user/viewprofilepage/user-id/5544846)\n\nif you're open to solutions from the Atlassian Marketplace, you may want to have a look at the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=cloud&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2819777).\n\nJXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of advanced features, including support for configurable *sum-ups.*\n\nThis is how it looks in action:\n\n![sum-ups.gif](https://community.atlassian.com/t5/image/serverpage/image-id/349091i36BBC7C7541816B6/image-size/large?v=v2&px=999 \"sum-ups.gif\")\n\nI'm using story points here, but it works the same for any other issue fields. As you can see, sum-ups update live as you update your issue fields. You can also configure different sum-up styles, like e.g. average, mean, minimum or maximum.\n\nSum-ups also play well in combination with JXL's other advanced features, such as configurable *issue hierarchies* , *issue grouping* by any issue field(s), or *conditional formatting* .\n\nAny questions just let me know,\n\nBest,\n\nHannes\n",
"comments": null
},
{
"author": "Mehmet A _Bloompeak_",
"body": "Hi [@Mar Angelo L_ Tareno](/t5/user/viewprofilepage/user-id/5544846) ,\n\nIt is not directly possible in Jira. As a solution you can use Jira automation or a marketplace app. You can check the below article for Jira automation: \n<https://confluence.atlassian.com/jirakb/automation-to-sum-up-story-points-of-stories-in-different-statuses-and-add-the-value-to-the-parent-1108673757.html>\n\nIf you prefer using a marketplace app, you can try [Sum Up Reports for Jira](https://marketplace.atlassian.com/1231321) app developed by our team. This app provides various table reports based on the fields you choose.\n\n* You can list the issue fields you want and sum up the values at the bottom.\n* You can group your data on any field (sprint, status, assignee, component, project etc.) and sum up the field values (story points, time estimate etc.) or take averages.\n* You can add this app as a gadget to your Jira dashboards.\n\nHere is our [live demo dashboard](https://sumup-pro.bloompeak.io/demo) where you can see and modify any sample report and play with it.\n\nFor further details, you can have a look at [Sum Up and Average Reports in Jira Dashboards](https://community.atlassian.com/t5/App-Central/Sum-Up-and-Average-Reports-in-Jira-Dashboards/ba-p/2596950) article.\n\nIf you have further questions, feel free to [schedule a demo](https://bloompeak.io/schedule-a-call) with us.\n",
"comments": null
},
{
"author": "Danut M _StonikByte_",
"body": "Hi [@Mar Angelo L_ Tareno](/t5/user/viewprofilepage/user-id/5544846),\n\nAs far as I know, Jira does not allow you to sum-up fields. You will need a plugin for this; so you could search on Atlassian Marketplace for apps that supports this.\n\nIf you take into consideration the option of using a plugin, our [Great Gadgets](https://marketplace.atlassian.com/search?query=stonikbyte%20great%20gadgets%20agile) app offers many gadgets that let you easily sum-up numeric fields.\n\n**Issue Filter Formula gadget** - sums up a field for issues in a specified filter, and displays it as a number, colored number by value or as a gauge chart\n\n**![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348912iD311940A630881BD/image-size/large?v=v2&px=999 \"image.png\")**\n\n**Advanced** **Issue Filter Formula gadget** - sums up the fields of issues in up-to 6 filters, and displays the results. It also lets you combine the sum and counts in custom math formulas for calculating percentages.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348908i48D90FABA6A13E1D/image-size/large?v=v2&px=999 \"image.png\")\n\n**Pivot Table \\& Pivot Chart gadget -**Can sum-up a field and displays multidimensional stats in form of table or chart.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348913i3641BA8674EECE75/image-size/large?v=v2&px=999 \"image.png\") See more examples of these gadgets in the context of JSM in this article: [An effective dashboard for Service Desk and Customer Support teams in Jira Service Management](https://community.atlassian.com/t5/App-Central-articles/An-effective-dashboard-for-Service-Desk-and-Customer-Support/ba-p/2360369)\n\nDanut\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Sum-column/qaq-p/2819777 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Mar Angelo L_ Tareno",
"title": "Smart Value for SLA hour",
"body": "Is there a **SMART VALUE**to get the SLA hours?\n"
} | [
{
"author": "Duc Thang TRAN",
"body": "Hello [@Mar Angelo L_ Tareno](/t5/user/viewprofilepage/user-id/5544846)\n\nYou can try with this documentation\n\n<https://confluence.atlassian.com/jirakb/how-to-find-smart-value-of-sla-component-of-jsm-issues-1167828367.html>\n",
"comments": null
},
{
"author": "Alex Ortiz",
"body": "Hello [@Mar Angelo L_ Tareno](/t5/user/viewprofilepage/user-id/5544846)\n\nThere are no SLA smart values, 3 of us checked in 3 different locations and couldn't find anything.\n\nBut, what is available is a trigger that you can do in your automation rules that work off your SLA's. Your options are to do something when an SLA (you pick) has been breached, will soon be breached, or has been breached for X amount of time.\n\nHope that helps!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Smart-Value-for-SLA-hour/qaq-p/2819760 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Mike Brossart",
"title": "2 SLAs for 1 Incident?",
"body": "My company is asking for two SLAs for a single incident:\n\n1. Minimum Restoration - A service is still down but a workaround exists. The workaround may be less efficient, but the business is still running.\n2. Full Restoration - All technical services are restored and confirmed by the customer.\n\nWe're toying with:\n\n* Defining a custom Resolution value of Workaround.\n* Defining a second SLA for Ticket Category = Incidents.\n* Define a second set of SLAs for Highest, High, Medium and Low priorities.\n* Start the clock when Issue Created.\n* Finish counting time when Resolution: Workaround.\n\nWe're wondering if anyone has ever done this? Would it actually track and report on two SLAs for a single incident or would it confuse the system?\n"
} | [
{
"author": "Alex Ortiz",
"body": "[@Mike Brossart](/t5/user/viewprofilepage/user-id/5599842) Welcome to the Atlassian Community!!\n\nThe good news, an incident (request) can have as many SLA's as you want.\n\nAs long as you name your SLA's unique names, they shouldn't confuse your user as they'll tell you what they are and how much time each SLA has remaining.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/2-SLAs-for-1-Incident/qaq-p/2819751 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Jason Sadler",
"title": "Workarounds for customer feedback widget upload limit?",
"body": "My company uses Jira support to collect beta-tester feedback on our software product. We have an embedded feedback widget in our application that beta-testers can use to give feedback on the product and upload files that are relevant to their feedback.\n\nHere is the issue: the feedback widget has a file upload limit of 5 MB, which is pretty small. Our beta-testers need a way to submit files that are larger than this, but it's not clear how that can be done through Jira. We've been using OneDrive folder uploads as a workaround, but this is not a scalable strategy, as it requires one-on-one set-up meetings with each beta-tester.\n\nAny ideas for potential workarounds to this issue that would be easy to implement and easy for beta-testers to use? Bonus points if it can connect directly to our Jira support portal.\n"
} | [
{
"author": "Alex Ortiz",
"body": "[@Jason Sadler](/t5/user/viewprofilepage/user-id/5570113) Welcome to the Atlassian Community!!!\n\nWhile it is possible to increase the size of general attachments, the Widget is limited to just the 5 MB. I searched all the JSM settings and couldn't find anything to increase that limit.\n\nI would personally make JSM request type/portal option with attachments as a field. I personally uploaded a 36 mb file to test, and that was successfully uploaded.\n\nThe default attachment limit outside the widget is 1gb in Jira.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Workarounds-for-customer-feedback-widget-upload-limit/qaq-p/2819748 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Paul Schmitz",
"title": "Set up automation condition using Service Desk team",
"body": "Hi,\n\nI'm setting up a company-managed cloud-based Service Desk project for the first time. There is a system automation rule that reopens closed cases when a comment is added (please see attached screen shot). I am trying to set up a new automation rule but I haven't been able to figure out how to recreate the condition \"Initiator is not in Service Desk team\". I tried searching for a smart value but I wasn't able to find one. Any suggestions?\n\nBest, \nPaul\n\n<br />\n\n![reopen automation.png](https://community.atlassian.com/t5/image/serverpage/image-id/348837i1F52F3A32B4269D1/image-dimensions/299x353?v=v2 \"reopen automation.png\")\n"
} | [
{
"author": "Paul Schmitz",
"body": "I think I found my own answer.\n\n![Initiator not in SD Team.png](https://community.atlassian.com/t5/image/serverpage/image-id/348844i43AD702F95D2455B/image-size/large?v=v2&px=999 \"Initiator not in SD Team.png\")\n",
"comments": [
{
"author": "Robert DaSilva - Adaptavist",
"body": "Yup! Spot on!\n"
}
]
},
{
"author": "Robert DaSilva - Adaptavist",
"body": "Hi [@Paul Schmitz](/t5/user/viewprofilepage/user-id/5541888) , welcome to the Atlassian Community!\n\nThe condition you're referring to is a \"User Condition\", and the \"Initiator is not in Service Desk Team\" is referring to the Project Role of \"Service Desk Team\".\n\nHere are the options you want to set up if you want to recreate the same condition:\n\n![Screenshot 2024-09-23 at 5.51.07?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/348845i27B244B16FB36E5B/image-size/large?v=v2&px=999 \"Screenshot 2024-09-23 at 5.51.07?PM.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Set-up-automation-condition-using-Service-Desk-team/qaq-p/2819685 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Nancy Galvez",
"title": "Attachment 403 Error",
"body": "I created a script a while ago which would make a quote from a Jira ticket. It was working correctly-- however, recently, when users attempt to access the attachments, they get a 403 error.\n\n![Screenshot 2024-09-23 131146.png](/t5/image/serverpage/image-id/348812i70ED3506F61F2ED2/image-size/large?v=v2&px=999 \"Screenshot 2024-09-23 131146.png\")\n"
} | [
{
"author": "Nancy Galvez",
"body": "I am adding the hyperlink by using the API\n\n\"href\": f\"<https://phigenics.atlassian.net/secure/attachment/>{file_id}/{file_name}\"\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Attachment-403-Error/qaq-p/2819528 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Dave Calabro",
"title": "Power BI Connector for Jira",
"body": "Hello,\n\nWas wondering if the all Power BI Connector for Jira gives you full access to all data in JSM? Anyone out there use it and what has been your experience with it?\n\nThank you\n\nDave\n"
} | [
{
"author": "John Funk",
"body": "Hi Dave,\n\nI guess that would depend on what you mean by \"all data in JSM\". If you mean all of the data you can see, yes it does.\n",
"comments": [
{
"author": "Dave Calabro",
"body": "Thank you John. Are you using Power BI Connector and a different app?\n"
},
{
"author": "John Funk",
"body": "No. Are you missing data?\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Power-BI-Connector-for-Jira/qaq-p/2819469 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Deivid Araujo",
"title": "Ad-hoc querys in JSM public APi",
"body": "Hey all!\n\nI was trying to make API calls to the set of public JSM APIs, and since I'm already familiar with using the Jira Cloud API, I found it strange that I couldn't make the calls.\n\nAfter looking at the documentation (<https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/#authentication>), I understand that it's not possible to make ad-hoc calls to this set of APIs, and I should have an actual application running to authorize my app, since one of the requirements for the authentication to work is to provide an callback url\n\nIs my understanding correct?\n"
} | [
{
"author": "Mikael Sandberg",
"body": "No, you do not need an app in order to call the JSM API, you can use Basic authentication the same way that you use for Jira, see <https://developer.atlassian.com/cloud/jira/service-desk/rest/intro/#authentication-for-rest-api-requests>.\n",
"comments": [
{
"author": "Mikael Sandberg",
"body": "Here is an example from the [Get info](https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-info/#api-rest-servicedeskapi-info-get) endpoint\n\n```\ncurl --request GET \\\n --url 'https://your-domain.atlassian.net/rest/servicedeskapi/info' \\ \n --header 'Authorization: Bearer <access_token>' \\ \n --header 'Accept: application/json'\n```\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Ad-hoc-querys-in-JSM-public-APi/qaq-p/2819572 | [
"api",
"cloud",
"jira-service-management",
"jira-service-management-cloud",
"rest-api"
]
|
{
"author": "Karin Stevenson",
"title": "Non-Agent needs to see \"Service Project Report\" Gadget in Dashboard",
"body": "I need to create a Dashboard for our top leadership team, none of which are Agents in the Jira Service Management project for our helpdesk.\n\nWhen I include the \"Service Project Report\" gadget \"Created vs. Resolved\" in the Dashboard that they can see, nobody but agents in the JSM can see the content. It only shows \"We can't display the gadget. You may not have permissions to see the data or the gadget is no longer supported\". In this gadget there is no way to set permissions like in a filter.\n\nI have already added the user to the role \"Service Desk Team\" in the helpdesk project but it didn't help.\n\nI tried to use another gadget to simulate the Service Desk Report but it doesn't give me the same visuals.\n\nHow can I use the Service Desk Report gadget to show data to non-agents? Can someone help please?\n\nThank you very much in advance.\n\n-- Karin\n"
} | [
{
"author": "Joseph Chung Yin",
"body": "[@Karin Stevenson](/t5/user/viewprofilepage/user-id/5305462) -\n\nWelcome to the community. Does your gadget using saved filter queries to pull the data? If so, those filters must also be shared with your users. In addition, are you also using Jira Software application or only JSM?\n\nPlease advise for us to assist you further.\n\nBest, Joseph Chung Yin\n",
"comments": [
{
"author": "Karin Stevenson",
"body": "Thank you for your reply! No, unfortunately, the gadget does not utilized a stored filter. It's the Gadget \"Service project report\". See attached screenshot.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348810i19A4899ABE59D421/image-dimensions/321x127?v=v2 \"image.png\")\n\nHere is what I see when I open the \"Configuration\" option:\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/348811i5DA39E479F5C6125/image-dimensions/486x179?v=v2 \"image.png\")\n\nIt only allows selection from the Service Project (we got 2), not a filter and then the \"Report\" allows selection of some pre-defined reports where we selected \"Created vs. Resolved\". No way to set permissions at all.\n"
},
{
"author": "Karin Stevenson",
"body": "After digging around a whole lot more:\n\nI think the core problem is that Jira does not have a permission to just see data in reports (the View Aggregate Data sounds like that but is not it) without full access to the items themselves. To show anyone ANY data from a project they need to get full \"Browse\" permissions which triggers a whole slew of undesirable side effects like the project giving full access to all items unless one goes in and re-writes all permissions that are based on Browse and then it still shows up in the list of Projects menu. NOT GOOD.\n\nEven with Browse and \"Service Desk Team\" Project Role the JSM-specific gadgets don't work unless a user is an Agent. Again, very disappointing considering the price tag for this system.\n"
}
]
},
{
"author": "Bruna Silva",
"body": "Hey [@Karin Stevenson](/t5/user/viewprofilepage/user-id/5305462),\n\nThank you for reaching out to Atlassian Community!\n\nIn native Jira functionality, we cannot display the **Service Project Report** gadget, removing access to the project. It is necessary to have *Browse permission* in the Project to see the tickets on the dashboard.\n\nHowever, we understand that this functionality would be helpful, so we have an open feature request asking for this ability, as you can see below:\n\n* [Ability to share the JIRA Dashboard(read-only) to a defined list of customers](https://jira.atlassian.com/browse/JSDCLOUD-1536)\n\nPlease, feel free to click on \"Vote for this issue\" and add yourself as a watcher to be kept informed about the state of the feature moving forward.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Non-Agent-needs-to-see-quot-Service-Project-Report-quot-Gadget/qaq-p/2819445 | [
"cloud",
"dashboard",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Karl-Friedrich Lind",
"title": "Jira asset object status change automation",
"body": "Taking a dive on jira assets and how it could apply to my situation. I am trying to create a simple raise a request where the end user can select and asset and select a status and have an automation change the status of the asset object![Screenshot 2024-09-23 at 22.24.56.png](/t5/image/serverpage/image-id/348819iCD52E77F698CBD8D/image-dimensions/205x364?v=v2 \"Screenshot 2024-09-23 at 22.24.56.png\") So the request form is simple: Summary, the asset field (displaying the name and the status), and a dropdown field (containing: Active; Inactive) \nWhat confuses me is the automation part \n![Screenshot 2024-09-23 at 22.27.32.png](/t5/image/serverpage/image-id/348822i0A7B0FD36233519A/image-dimensions/286x341?v=v2 \"Screenshot 2024-09-23 at 22.27.32.png\") how do i actually edit the object currently the Lookup object looks at the value in the \"Asset Object Status\" which can hold only one object and then creates a smartvalue for the status field called {{Statusvalue}} but I can't seem to edit the object keep getting \n\"This component may be incompatible One of the following needs to be produced earlier in the rule by the trigger or with a 'for each' branch for this component to work: CMDB object\" \nTried reading the documentation but I am just getting more confused.\n"
} | [
{
"author": "Robert DaSilva - Adaptavist",
"body": "Hi, [@Karl-Friedrich Lind;](#) welcome to the Community!\n\nI want to repeat your use case to make sure I understand.\n\n* You have a list of Assets you are storing inside of JSM Assets\n* When users create a ticket, they optionally can select a specific asset, and optionally a new Status for that asset\n\nThe \"Optionally\" part I am inferring due to the fields not being marked as required.\n\nIf so, I think your Automation is nearly there. It would help if you could share the specific configuration of each step, but I'm going to assume things are configured correctly.\n\nI believe the following automation structure should work:\n\n1. TRIGGER: This is fine to leave at Issue Created\n2. BRANCH RULE: Add the Branch Rule \"For AQL\"\n 1. ACTION: Move the \"Lookup Objects\" into this new branch. I doubt you actually need this, based on the AQL options inside the branch rule though.\n 2. ACTION: Move the \"Edit object attributes\" under the branch rule. You can also use Smart Values in this section, so you can try removing the Variable if you would like.\n\nWith those changes, your automation should trigger properly, but I would encourage you to test before deploying to production.\n\n![Screenshot 2024-09-23 at 3.50.49?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/348827iEAFF4F9CEFF23807/image-size/large?v=v2&px=999 \"Screenshot 2024-09-23 at 3.50.49?PM.png\")\n\nLet me know if that works!\n\nRobert\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Jira-asset-object-status-change-automation/qaq-p/2819602 | [
"assets",
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Marcos Vin?cius dos Santos",
"title": "Como faz para criar um backup completo de um projeto e tamb?m restaura caso venha precisar",
"body": "Tenho alguns projetos de ex-clientes que gostaria de apagar, mas antes gostaria de guardar essas informa??es para uma futura necessidade.\n"
} | [
{
"author": "Gabriel Wielkopolski",
"body": "Ol? [@Marcos Vin?cius dos Santos](/t5/user/viewprofilepage/user-id/5599677)! Entendo sua preocupa??o em preservar os dados dos projetos de ex-clientes. Infelizmente, o Atlassian Jira n?o oferece uma fun??o nativa para backups completos ou restaura??o granular de projetos. Mas n?o se preocupe, existem solu??es!\n\nV?rias aplica??es de terceiros foram desenvolvidas especificamente para backup do Jira. Recomendo dar uma olhada nesta compara??o de ferramentas de backup para Jira Cloud e Server: \n\n<https://xopero.com/blog/en/exploring-the-best-jira-cloud-server-backup-tools-for-ensuring-data-protection-and-recovery/>\n\nUm detalhe importante a considerar ? o per?odo de reten??o dos dados. A maioria das solu??es mant?m os backups por um tempo limitado, mas a GitProtect se destaca por oferecer reten??o ilimitada. Isso pode ser crucial se voc? precisar acessar informa??es de projetos antigos no futuro :)\n",
"comments": null
},
{
"author": "Vish Reddy _Revyz_",
"body": "Hi [@Marcos Vin?cius dos Santos](/t5/user/viewprofilepage/user-id/5599677)\n\nWelcome to the Atlassian Community.\n\nAtlassian does not natively offer granular backup or restore at the project or issue level.\n\nI am from [Revyz,](https://www.revyz.io/)If you are open to exploring third party solutions, We offer a data management solution which helps you address the following use cases:\n\n1. Backup \\& Granular Restore of Jira / JSM configuration and projects\n\n2. Backup \\& Granular Restore of Assets\n\n3. Copying data / Configuration from Sandbox to Production\n\n4. Security Analytics -\\> Who deleted what and when\n\n5. Admin focussed Analytics -\\> Easy way to identify what changed and more\n\n6. Ability to bulk cleanup your Jira site\n\nYou can learn more about the [Revyz apps](https://marketplace.atlassian.com/vendors/1221393/revyz) in the Atlassian Marketplace.\n\nThanks\n\nVish\n",
"comments": null
},
{
"author": "Fernando Eug?nio da Silva",
"body": "[@Marcos Vin?cius dos Santos](/t5/user/viewprofilepage/user-id/5599677) , bem vindo ? comunidade Atlassian!\n\nNo momento o Jira n?o oferece uma maneira de realizar um backup de apenas um ?nico projeto, voc? s? consegue realizar o backup do ambiente inteiro, incluindo outros projetos al?m do desejado.\n\nVoc? consegue ver mais orienta??es sobre como fazer o backup aqui: [Export data from Jira Cloud \\| Atlassian Support](https://support.atlassian.com/jira-cloud-administration/docs/export-issues/) na t?pico **Create a backup for Jira Cloud**\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Como-faz-para-criar-um-backup-completo-de-um-projeto-e-tamb%C3%A9m/qaq-p/2819536 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Scott McDonald",
"title": "Customer vs Agent: Database table",
"body": "Hello,\n\nAre the customer and agents (licensing info, login info, etc.) in the same Database table ?\n\nThis question applies to both Cloud and DC.\n\nThanks.\n"
} | [
{
"author": "Joseph Chung Yin",
"body": "[@Scott McDonald](/t5/user/viewprofilepage/user-id/5441819) -\n\nIn most parts, it is YES. Question - Why are you trying to access those information against Database tables directly? One should always try to avoid accessing the backend database.\n\nThe best way to obtain object information for JSM (both Cloud/Data Center) will be using the REST APIs calls.\n\nBest, Joseph Chung Yin\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Customer-vs-Agent-Database-table/qaq-p/2819338 | [
"cloud",
"data-center",
"database",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Ruchi",
"title": "Customer access with specific email domain",
"body": "Is there any limit to have the email domains added when you select the below option :\n\nI am going to have 300+ domains hence want to make sure its supported.\n\n### Serving external customers from specific email domains {#toc-hId--2124315387}\n\nAfter setting up your help centers to serve external customers, you can further restrict them to serve only customers from selected email domains.\n\nTo do so:\n\n1. Go to **Settings** () \\> **Products** \\> **Jira Service Management** \\> **Customer access.**\n\n2. In **Account types** section under **External** , check the box that says **Allow portal-only accounts to be created for new customers accessing the help center.**\n\n3. Check the box that says **Only allow account creation for customers with specific email domains.**\n\n4. Add in specific email domains of your choice.\n"
} | [
{
"author": "Anusha A",
"body": "Hi Ruchi,\n\nThanks for your inquiry on community.\n\nI understand your question is related to [Domain based allow lists for External Customers](https://community.atlassian.com/t5/Jira-Service-Management-articles/Use-email-domains-to-restrict-external-customer-sign-up-for-your/ba-p/2036372#M1710). Currently, there is a limit of a 1000 domains that can be added in the setting:\n\n'Global Settings -\\> Jira Service Management -\\> Customer Access -\\> Only allow account creation for customers with specific email domains'\n\nHope this information is helpful! Have a great day ahead.\n\nRegards,\n\nAnusha A\n",
"comments": [
{
"author": "Ruchi",
"body": "Thank you [@Anusha A](/t5/user/viewprofilepage/user-id/4968529) , this is indeed helpful.\n\nHave a nice evening Anusha!\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Customer-access-with-specific-email-domain/qaq-p/2819332 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "James Fama",
"title": "Atlassian Training for Jira Admin in Spain",
"body": "Good afternoon Atlassian Community\n\nAny recommendation for Atlassian Partner in Spain that offers Atlassian Training in English. Either both online or onsite.\n\nPlease let me know.\n\nThank you,\n\nJames\n"
} | [
{
"author": "John Funk",
"body": "Hi James,\n\nI work with PractiProject, an Atlassian Platinum Solution Partner. Here is my LinkedIn profile if you would like to connect and discuss further.\n\n<https://www.linkedin.com/in/john-funk-92261a38/>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Atlassian-Training-for-Jira-Admin-in-Spain/qaq-p/2819377 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud",
"training",
"training-and-certification"
]
|
{
"author": "Clara Belin-Brosseau",
"title": "What are the best practices to offer IT services in JSM portal?",
"body": "Hello everyone,\n\nI have some questions about using JSM as a proper service catalog, meaning storing all IT services and providing a clear interface for internal users to raise requests.\n\nHow do you manage your own IT service offering? Do you use Assets as a part of it? And what are the limitations of JSM compared to a fully integrated solution like ServiceNow?\n\nHappy to receive any feedback related to your experience on this subject.\n"
} | [
{
"author": "Joseph Chung Yin",
"body": "[@Clara Belin-Brosseau](/t5/user/viewprofilepage/user-id/5326232) -\n\nJSM combines with Assets schema give us the flexibility for authorized end users (i.e. project lead/admins, schema owner) to manage his/her catalog items. Where Jira admins/sys admins configure the common standards for the entire site (i.e. custom fields/custom WFs) - once they are defined and exposed to the authorized end users, they are able to further customize their own projects that meet their needs.\n\nOn the other hand SNOW doesn't seems to provide this type of flexibility. Furthermore JSM can be integrated with many other apps just as SNOW.\n\nThe only drawback for JSM is that Atlassian is still working on getting comply with BYOK/FedRamp and few other regulatory requirements while SNOW is a step ahead of JSM.\n\nLove to further discuss this ask with you.\n\nBest, Joseph Chung Yin\n",
"comments": [
{
"author": "Clara Belin-Brosseau",
"body": "Thank you for your answer [@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) ! I would love to discuss it with you if you have more insights\n\nCharlotte, one of my teammates just reached out to you on Slack :)\n"
},
{
"author": "Joseph Chung Yin",
"body": "[@Clara Belin-Brosseau](/t5/user/viewprofilepage/user-id/5326232)\n\nI will be glad to discuss more with you. Let me know how you want to get connected.\n\nBest, Joseph\n"
},
{
"author": "Clara Belin-Brosseau",
"body": "[@Joseph Chung Yin](/t5/user/viewprofilepage/user-id/396739) , you can add me on [Linkedin](https://www.linkedin.com/in/clarabelinbrosseaumarketingdigital/?locale=en_US) or via Slack on the community leader, I think Charlotte sent you a message!\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/What-are-the-best-practices-to-offer-IT-services-in-JSM-portal/qaq-p/2819387 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud",
"request-type",
"service"
]
|
{
"author": "G?tz H",
"title": "Is it possible to have different articles show up in different help centres?",
"body": "I know that it is now possible to have multiple help centres, even in the same project. Yet these help centres have the same portals with the same request forms. I was wondering whether it was possible to have different help centres for different organizations with request forms specific to those organizations?\n"
} | [
{
"author": "Mark Higgins",
"body": "Hi [@G?tz H](/t5/user/viewprofilepage/user-id/5599448)\n\nWelcome to the community.\n\nNo, I do not think you can achieve this.\n\nAs the 'articles' are controlled by the Projects, then the articles are going to appear for both Help Centers.\n\n![Screenshot 2024-09-24 073315.png](https://community.atlassian.com/t5/image/serverpage/image-id/348836i54C14CB49F6DA8C5/image-size/large?v=v2&px=999 \"Screenshot 2024-09-24 073315.png\")\n\nEven creating tags isn't going to help because the project is the same project.\n\nHappy to be proven wrong.\n\nCheers\n\nMark\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Is-it-possible-to-have-different-articles-show-up-in-different/qaq-p/2819320 | [
"jira-service-desk-cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Pavel Rusakov",
"title": "How to get request name by id?",
"body": "Hello! I'm trying to find some way how to get customer request name by id which have format:\n\n\"it/h454jgk9-45gjggj-k56o-9gm9-5g9jgkfk\".\n\nI have the Script Runner if it help.\n\nMaybe someone to know a way out?\n"
} | [
{
"author": "Samuel Gatica",
"body": "Hi [@Pavel Rusakov](/t5/user/viewprofilepage/user-id/4362922)\n\nYou can get the request type by project using this SQL.\n\n*** ** * ** ***\n\nSELECT p.pname as project_name, r.\"NAME\" as request_type_name , (po.\"KEY\" \\|\\| '/' \\|\\| r.\"KEY\") AS request_type_key \nFROM \"AO_54307E_VIEWPORT\" po, \"AO_54307E_VIEWPORTFORM\" r, project p \nWHERE po.\"ID\"=r.\"VIEWPORT_ID\" AND po.\"PROJECT_ID\"=p.id \nORDER BY p.pname\n\n*** ** * ** ***\n\nHope this helps!\n\nBest regards\n\nSam\n",
"comments": [
{
"author": "Samuel Gatica",
"body": "[@Pavel Rusakov](/t5/user/viewprofilepage/user-id/4362922)\n\nAlso, check this doc:\n\n* [How to find the Request Type of an issue using SQL query](https://confluence.atlassian.com/jirakb/how-to-find-the-request-type-of-an-issue-using-sql-query-1180150449.html)\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/How-to-get-request-name-by-id/qaq-p/2819319 | [
"jira-service-desk-data-center",
"jira-service-management",
"jira-service-management-data-center",
"jira-service-management-server",
"server"
]
|
{
"author": "Philip Shramko",
"title": "Is there a way to track JSM tickets in an embedded widget?",
"body": "I'm looking for a way to have customers track their requests via an embedded widget or an iFrame or something similar that can be displayed in a webpage outside of Jira.\n"
} | [
{
"author": "Nikola Perisic",
"body": "Welcome to the community [@Philip Shramko](/t5/user/viewprofilepage/user-id/5357990)\n\nPlease refer to this page here: <https://support.atlassian.com/jira-service-management-cloud/docs/embed-a-widget-onto-a-web-page/>\n",
"comments": [
{
"author": "Philip Shramko",
"body": "I did look at that and it seems that the only functionality there is for customers to raise issues with support. I was wondering if there was a way customers could get updates on their tickets from within the widget as well.\n"
},
{
"author": "Nikola Perisic",
"body": "Sadly, no. Updates are not included.\n"
}
]
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Is-there-a-way-to-track-JSM-tickets-in-an-embedded-widget/qaq-p/2819272 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Akhil",
"title": "unable to create ticket using assist",
"body": "*Something went wrong. We were unable to create a ticket. We've notified the agents for this channel.*\n\nd68538e03f6240d8a4c0724cbf858caf\n"
} | [
{
"author": "Manoj Gangwar",
"body": "Hi [@Akhil](/t5/user/viewprofilepage/user-id/5599383) welcome to the community!\n\nAre you creating ticket from Slack or Teams?\n\nPlease check the fields If required fields are not available then ticket will not be created.\n",
"comments": [
{
"author": "Akhil",
"body": "from slack\n"
},
{
"author": "Manoj Gangwar",
"body": "This could be due to required fields are not added on the service request. Please use create button to test the required fields for that specific issue type which you are trying to create and then add those fields in the request.\n"
}
]
},
{
"author": "Dirk Ronsmans",
"body": "[@Akhil](/t5/user/viewprofilepage/user-id/5599383) ,\n\nYou might want to raise this as a support ticket at <https://support.atlassian.com/contact>\n\nThis way an Atlassian Support Engineer kan look at the logs and provide details\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/unable-to-create-ticket-using-assist/qaq-p/2819246 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Ruchi",
"title": "Can we edit/update the existing Customer Fields in JSM",
"body": "Can we edit/update the existing Customer Fields in JSM, I basically want to add more options under on of the customer feilds I created in past with type Select List(Single choice) , when I edit the same I only see option to edit the Name /description , cant find a way to add extra options.\n"
} | [
{
"author": "Dave Mathijs",
"body": "Hi [@Ruchi](/t5/user/viewprofilepage/user-id/5497004) welcome to the Atlassian Community!\n\nA Jira Admin can edit the options/values of a custom field Select List (single choice).\n\nYou need to be a Product Admin.\n\nSee the following documentation article: [Edit a custom field's options](https://support.atlassian.com/jira-cloud-administration/docs/edit-a-custom-fields-options/)\n",
"comments": null
},
{
"author": "Ruchi",
"body": "Thank you Guys [@Nikola Perisic](/t5/user/viewprofilepage/user-id/5494176) [@Dave Mathijs](/t5/user/viewprofilepage/user-id/2662590) for your quick response and suggestions.\n",
"comments": null
},
{
"author": "Nikola Perisic",
"body": "Welcome to the community [@Ruchi](/t5/user/viewprofilepage/user-id/5497004)\n\nThis can be the only when the new issues are being created with the newly added options to your custom field.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/Can-we-edit-update-the-existing-Customer-Fields-in-JSM/qaq-p/2819230 | [
"cloud",
"custom-field",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "Zekeriya Spoth",
"title": "How do you edit a form with newly added custom field options?",
"body": "A customer has submitted a form and I need to change what they selected in a dropdown list. I need to change their choice to a different option that was added as a choice in a custom field context after they submitted their form.\n\nEx. The original options in the jira linked dropdown field were (A, B, C). The customer selected A and submitted the form. I added a new option in the context so that the options were now (A, B, C, D). However, when I try and edit the form to select D, only options (A, B, C) show up.\n"
} | [
{
"author": "Alex Ortiz",
"body": "[@Zekeriya Spoth](/t5/user/viewprofilepage/user-id/5512989)\n\nIf you go into the ticket with the form response, you can click on Open Customer Edit.\n\nFrom there, you can then edit the form. The NEW value will now be selectable and then you can save your changes and then reclose the form for edit. Kinda wonky, but it works!\n\nYou can watch the replay on my YT channel.\n\n<https://www.youtube.com/watch?v=C9TdcSRcP4U>\n\nWe answered around the 55 minute mark.\n",
"comments": [
{
"author": "Zekeriya Spoth",
"body": "it worked, thank you!\n"
}
]
},
{
"author": "Zekeriya Spoth",
"body": "Thanks for the response. The new option shows up when I submit a new form so that works alright. I would just like to edit previously submitted forms with the new options.\n",
"comments": null
},
{
"author": "Joseph Chung Yin",
"body": "[@Zekeriya Spoth](/t5/user/viewprofilepage/user-id/5512989) -\n\nCan you check if you use the form now and submit it, does it reflect the new options? If not, then please check the Form's configuration to determine if everything looks correct or not.\n\nIt is my opinion that for FORM submitted prior to the new option add, it may not work when you edit the submitted FORM for the custom field. However, all new issue creation using the form going forward will display the new option if the FORM is properly configured.\n\nLet us know of your findings, so we can assist further.\n\nHope this helps.\n\nBest, Joseph Chung Yin\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Jira-Service-Management/How-do-you-edit-a-form-with-newly-added-custom-field-options/qaq-p/2819663 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
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