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{
"author": "Gaurav Arora _Wipro Id_",
"title": "Next Sprint in board should be tagged to the clone ticket",
"body": "Hi All,\n\nI am cloning an issue with automation rule on webhook trigger. Webhook data provides the issue to clone.\n\nNow in the cloned issue, I want to add the next planned sprint (sprint with the earliest start date and if start dates not available, the sprint with smallest sprint id) of the board where the trigger issue's sprint is located.\n\nAny idea how I can do it?\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Gaurav Arora _Wipro Id_](/t5/user/viewprofilepage/user-id/2111412)\n\nAs you have multiple criteria (i.e., start date and id) to select the Sprint for the cloned issue, the rule would need to use the Send Web Request action to call the Jira REST API to gather the sprints for the project, filter as needed, and then select the one to use.\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Gaurav Arora _Wipro Id_",
"body": "Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) ,\n\nThanks for your response!\n\nI am adding my automation rule as \".json\" code here. Can you please help me on how can I make it better? I am cloning the issues in the first action and then working on the sprint logic. But am not able to figure out how to add the sprint to my cloned issue.\n"
},
{
"author": "Bill Sheboy",
"body": "First, I recommend removing that complete JSON for your rule. Asking people to import you rule into their sites may be less helpful than posting images of your rule, the actions, and the audit log details.\n\nNext, please see my original recommendation, try to implement it, and if you run into challenges explain what is not working as you expect. Here are some references to help you get started:\n\n* *How-to article for calling a REST API endpoint with the Send Web Request action*\n * <https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828>\n* *Article on using smart value, list filtering*\n * <https://community.atlassian.com/t5/Automation-articles/Filtering-smart-value-lists/ba-p/1827588>\n* *Conditional logic handling in automation rules, to add to your filtering*\n * <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-conditional-logic/>\n"
},
{
"author": "Bill Sheboy",
"body": "Hi [@Gaurav Arora _Wipro Id_](/t5/user/viewprofilepage/user-id/2111412)\n\nI am following up to check if you tried the method by calling the REST API endpoint to find the sprint needed.\n\nThanks, \nBill\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Next-Sprint-in-board-should-be-tagged-to-the-clone-ticket/qaq-p/2771454 | [
"cloud"
]
|
{
"author": "Abi Williams",
"title": "Subtasks update parent task",
"body": "Hello all,\n\nI wish to update the parent's task status based on the sub-task. At the moment I have basically tried a few things that don't work.\n\nHas anyone got any automation for this?\n\nWe are on a team-managed project. We don't need this outside of this project.\n"
} | [
{
"author": "Anandhi Arumugam",
"body": "Hi [@Abi Williams](/t5/user/viewprofilepage/user-id/5492988) Please try something like the one below. If you need specific help, please elaborate your use case. \n\n![Automation - Update Parent.png](https://community.atlassian.com/t5/image/serverpage/image-id/339171i309AEB363AAD1709/image-dimensions/281x261?v=v2 \"Automation - Update Parent.png\")\n",
"comments": [
{
"author": "Abi Williams",
"body": "Hello [@Anandhi Arumugam](/t5/user/viewprofilepage/user-id/5552450)\n\nBelow is an image.\n\nIn this case, i have two sub-tasks that are currently in peer review. I need the parent task to be updated to whatever the latest subtask is. Probably need to be any status other than done.\n\n![Screenshot 2024-07-31 162639.png](https://community.atlassian.com/t5/image/serverpage/image-id/339175iA031538578C6033A/image-size/large?v=v2&px=999 \"Screenshot 2024-07-31 162639.png\")\n"
},
{
"author": "Anandhi Arumugam",
"body": "Hi [@Abi Williams](/t5/user/viewprofilepage/user-id/5492988) How do you define the latest subtask? Is it the status or recent status change?\n"
},
{
"author": "Abi Williams",
"body": "Recent status change. So if it changes from Peer Review to QA the latest status would be QA even if one ticket is still In Progress.\n"
}
]
},
{
"author": "Trudy Claspill",
"body": "Hello [@Abi Williams](/t5/user/viewprofilepage/user-id/5492988)\n\nMy suggestion is that you use two rules.\n\nIn rule number #1 have the trigger be an Issue Transition, and for Destination Statuses select all the statuses except Done. Add a Issue Fields condition to check that the Issue Type is subtask. If it is then use a For: Related Issues: Parent branch to navigate to the Parent issue and add a Label value to it to indicate its Status needs to be update; something like \"Recalculate-Status\".\n\nIn rule #2 use a Field Value Updated trigger, and look for the addition of a value to the Labels field. Add an Issue Fields condition to check that the Issue Type is one of the types that can have a subtask as a child. Add another Issue Fields condition to check that the Labels field has the value you specified in the first rule; i.e. \"Recalculate-Status\". Add an Edit Issue action to remove that label value - it was needed only to trigger this rule, and might be needed again in the future. Then use an If-Else condition to evaluate the Statuses of the child subtasks, similar to this:\n\n![Screenshot 2024-07-31 at 12.57.03?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339233i09F0B892942EDAEE/image-size/large?v=v2&px=999 \"Screenshot 2024-07-31 at 12.57.03?PM.png\")![Screenshot 2024-07-31 at 12.58.27?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339234i98B240F37E080F8D/image-size/large?v=v2&px=999 \"Screenshot 2024-07-31 at 12.58.27?PM.png\")\n\nThe sequence of the If-Else blocks should be checking for the Statuses in order from **right (latest) to left (earliest).**\n",
"comments": [
{
"author": "Abi Williams",
"body": "Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)\n\nDo you have an example of the first one please? I think i roughly know what you are asking for but wouldnt mind it being confirmed.\n\nCheers.\n"
},
{
"author": "Trudy Claspill",
"body": "![Screenshot 2024-08-01 at 7.50.58?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/339468iAE3BDE77B05943C3/image-size/large?v=v2&px=999 \"Screenshot 2024-08-01 at 7.50.58?AM.png\")\n"
},
{
"author": "Abi Williams",
"body": "Hey [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)\n\nI am trying the second part of your query but i cannot find the generate label?\n\n![Screenshot 2024-08-05 154801.png](https://community.atlassian.com/t5/image/serverpage/image-id/340019i42121D8D0BF0C610/image-size/large?v=v2&px=999 \"Screenshot 2024-08-05 154801.png\")\n"
},
{
"author": "Trudy Claspill",
"body": "Add the label value to an existing issue. Then create this condition in your rule. Then you can delete the value from the existing issue.\n\nOtherwise you would need need to use a smart value condition in order to create the Condition when the label value does not currently exist in any issue.\n\n![Screenshot 2024-08-05 at 8.59.25?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340050iC84E139C936B2C48/image-size/large?v=v2&px=999 \"Screenshot 2024-08-05 at 8.59.25?AM.png\")\n"
},
{
"author": "Abi Williams",
"body": "Hello [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)\n\nI can confirm which label field you are using? I appear to get an errors on mine. I use the Labels (System) which appears to work but when trying to search for it on the rule 2 it doesnt appear to find it. If i change to Labels (labels) i appear to get errors. Not entirely sure what to do.\n\n![Screenshot 2024-08-06 174501.png](https://community.atlassian.com/t5/image/serverpage/image-id/340312i6DFF34CB5FCCE0C5/image-size/large?v=v2&px=999 \"Screenshot 2024-08-06 174501.png\")\n"
},
{
"author": "Trudy Claspill",
"body": "In my environment the field in a Team Managed project is called simply Labels.\n\n![Screenshot 2024-08-06 at 10.05.51?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/340315i2A52E525ED169321/image-size/large?v=v2&px=999 \"Screenshot 2024-08-06 at 10.05.51?AM.png\")\n\nJira allows the creation of custom fields with names identical to field names used for other fields. It appears that you have more than one field in your instance named \"Labels\".\n\nPlease show us the rules that you have created showing the details of the steps where you are trying to interact with the Labels field. Also show us the Audit Log output for an execution of the rule when it is configured in that manner.\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Subtasks-update-parent-task/qaq-p/2771809 | null |
{
"author": "craig_hill",
"title": "How to copy an Epic template and its issues including the Linked Issues creating new linked issues",
"body": "Hello!\n\nI'm looking for assistance with the best method to copy an existing Epic and all of the related sub-issues of that Epic as a new Epic such that it maintains all issues as well as all of the Linked Issues. However, I want the Linked Issues to be related to the newly created issues and not that of the template Epic issues.\n\nI already have:\n\n* An existing template Epic\n* Automation to create a new Epic and all sub-issues as new issues\n\nI do not have:\n\n* How to create links for the new issues based on the template issue links\n\nSomeone had suggested adding labels on the issue that Blocks the Blocked by issue. This seems tedious and not overly maintainable. Each ticket needs the label added as well as updating the rule for each.\n\nFor example:\n\n* Linked Issues\n * Issue A is blocked by Issue B\n * Issue C is blocked by Issue D\n\n* Tag Template Issues:\n * Issue A tag = blocked-1\n * Issue B tag = blocks-1\n * Issue C tag = blocked-2\n * Issue D tag = blocks-2\n* Automation (after the for-loop completes):\n * blocked would = \"blocked-1\"\n * the next if would be \"blocked-2\"\n * JQL would be updated to \"blocks-2\" for the label search\n * Keep going for the max number of relationships, if the template doesn't have any or only has a few, the if logic will fail to find the labels and skip that issue\n\nI am not an administrator and will need to do this through the Jira automation UI. This is, at a high-level, how this is setup today.\n\n![jira_automation_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/338923i32B99C552EFD0B3E/image-dimensions/312x657?v=v2 \"jira_automation_1.png\")![jira_automation_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/338924i8E244754DDA6BA26/image-dimensions/312x641?v=v2 \"jira_automation_2.png\")\n\nThank you for your assistance!\n"
} | [
{
"author": "John Funk",
"body": "Hi Craig,\n\nI would recommend the Deep Clone app in the Atlassian Marketplace.\n",
"comments": [
{
"author": "Marlene Kegel - codefortynine",
"body": "Welcome to the community, [@craig_hill](/t5/user/viewprofilepage/user-id/5556682). And thank you for recommending [Deep Clone for Jira](https://marketplace.atlassian.com/apps/1218652?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2770676), [@John Funk](/t5/user/viewprofilepage/user-id/7148).\n\nIt's indeed possible and quite easy to copy an Epic Template with Deep Clone for Jira. You can [read more in our documentation.](https://documentation.codefortynine.com/deep-clone-for-jira/epic-tree-clone?utm_source=atlassian&utm_medium=referral&utm_campaign=deepj-new-reach-com-2770676)\n"
}
]
},
{
"author": "Clara Belin-Brosseau",
"body": "Hello [@craig_hill](/t5/user/viewprofilepage/user-id/5556682)\n\nIf you're seeking for an easier way to **clone issues with their linked issues** , you can try our app [Elements Copy \\& Sync](https://marketplace.atlassian.com/apps/1211111/elements-copy-sync-clone-jira-issues?tab=overview&hosting=cloud?&utm_source=community&utm_medium=answer&utm_campaign=question_2770676&utm_keyword=CS&utm_vendorID=4952) that allows you to clone and sync a full hierarchy of issues with all their content (summary, description, custom fields, comments, attachments, etc).\n\n![image (10).png](https://community.atlassian.com/t5/image/serverpage/image-id/339150i7A7C582C8BBBAF65/image-size/large?v=v2&px=999 \"image (10).png\")\n\nYou can check our guide [here](https://doc.elements-apps.com/copy-and-sync-jira-cloud/content-settings#Contentsettings-Copylinkstootherissues?&utm_source=community&utm_medium=answer&utm_campaign=question_2770676&utm_keyword=CS&utm_vendorID=4952).\n\nThe app is for **free during 30 days** (and it stays free under 10 users).\n",
"comments": null
},
{
"author": "Elizabeth.Johnson",
"body": "Hello, \n\nI have created 9 automations that do this.\n\n1. Create Epic\n\n2. Create Monthly Tasks and Assign them\n\n- If any tasks were blocking each other and were right before/after each other then I add in the linking here.\n\n3. Add in Checklists (spread over two automations due to length)\n\n4. Add in the dependencies (spread over two automations)\n\nPlease let me know if you want more detail happy to help more.\n\n![JIRA.png](https://community.atlassian.com/t5/image/serverpage/image-id/338943iA1F4D4D7ED38904F/image-size/large?v=v2&px=999 \"JIRA.png\")\n\n<https://community.atlassian.com/t5/user/viewprofilepage/user-id/5556682>\n\n<https://community.atlassian.com/t5/user/viewprofilepage/user-id/5556682>\n",
"comments": null
},
{
"author": "Bill Sheboy",
"body": "Hi [@craig_hill](/t5/user/viewprofilepage/user-id/5556682) -- Welcome to the Atlassian Community!\n\nIt is theoretically possible to use *several* automation rules to clone many parent / child issues and relink them correctly. Although, and IMO, such solutions are brittle as they are prone to timing problems from branching, waiting for issues to be created, handling errors, etc. The \"trick\" is ensuring all of the issues are created before any linking starts, and that often takes multiple rules executing over a window of time.\n\nThese difficulties are one reason why there are several marketplace apps to provide advanced cloning scenarios.\n\nAnother approach is to use a CSV import to create the issues, and then use an automation rule, checking things like those tags you described, to link them.\n\nKind regards, \nBill\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/How-to-copy-an-Epic-template-and-its-issues-including-the-Linked/qaq-p/2770676 | [
"issue-link"
]
|
{
"author": "ayren_lytle",
"title": "automate adding story or task to board and backlog from timeline",
"body": "We are able to create Epics, stories, and tasks within the timeline view, but they do not automatically appear in the board or backlog views. How can we make them automatically show up there?\n"
} | [
{
"author": "Adolfo Casari",
"body": "[@ayren_lytle](/t5/user/viewprofilepage/user-id/5556961)You should check your board filter, since that determines which issues appear on it.\n",
"comments": null
},
{
"author": "Trudy Claspill",
"body": "Hello [@ayren_lytle](/t5/user/viewprofilepage/user-id/5556961)\n\nWelcome to the Atlassian community.\n\nAre you working with Jira Cloud or Jira Data Center?\n\nIf Jira Cloud, how ate you accessing the Timeline feature? Are you accessing it through a Plan or while viewing a board?\n\nWhat type of project are you using?\n\nAre you working with a scrum board or a Kanban board?\n",
"comments": [
{
"author": "ayren_lytle",
"body": "Hi Trudy, We are using the Jira Cloud. The navigation pane is the default view from within the browser and the project is from the default template i believe. The board uses the Kanban format. Hope this helps.\n"
},
{
"author": "Trudy Claspill",
"body": "To determine the project type go to the View All Projects page under the Projects menu. Find your project in the list and tell us what is shown in the Type column for your project.\n\nTo make sure there is no misunderstanding, can you show us a screen image of the screen where you select the Timeline feature? Obscure confidential data.\n\nCan you provide a screen image of the Timeline and oint out an issue that appears there but not in the Backlog nor on the Board? What is the status of that issue and what color is the status (gray, blue, or green)?\n\nWhat is the issue type of the missing issue?\n\nWhen you are looking for the issue in the Backlog and on the Board do you have any Quick Filters activated?\n"
},
{
"author": "ayren_lytle",
"body": "I was able to figure it out. Thanks for everyone's response. It was a matter of workflow and enabling the epic to be visible in backlog.\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/automate-adding-story-or-task-to-board-and-backlog-from-timeline/qaq-p/2770997 | null |
{
"author": "Doris Reinart",
"title": "How does Round-robin logic work after automation rule editing?",
"body": "I use Jira automation rule to distribute incoming tickets in a round-robin manner. After the list of people is edited (some people added/removed to the list), does this reset the round-robin logic? Meaning that will the round-robin start distributing the tickets again from the beginning of the list or it can continue where it left of the last time?\n\nExample:\n\nI have 10 people in the user list between who I distribute tickets in round-robin. The last ticket was given to the 5th person. I edited the rule and removed whoever I had there as the next person. I also add additional people to the end of the users list. Will the round-robin continue its logic or will it start from the beginning since the list of users was changes.\n"
} | [
{
"author": "Rilwan Ahmed",
"body": "Hi [@Doris Reinart](/t5/user/viewprofilepage/user-id/2349686) ,\n\nWelcome to the community !!\n\nI tried the scenario in my test jira. I see that round robin starts from the beginning when there is an update tp the list of users.\n\nExample: If first list has **user 1** , **user 2** , **user 3** and you created 2 tickets and it gets assigned to **user 1** and **user 2** respectively. If you update the rule now and check, the new ticket gets assigned to **user 1** and not **user 4**.\n",
"comments": [
{
"author": "Rilwan Ahmed",
"body": "Also when you edit a existing list, newly added users will be added at the bottom of the list. So if you want to reassemble, remove and add users from start.\n"
},
{
"author": "Doris Reinart",
"body": "Thank you for the answer, this proves my suspicion.\n\nWe had to edit the users list quite often because of vacations/out-of-office times and we started to notice that for some reason the people at the beginning of the list get more tickets than the bottom of the list. Now we know why.\n"
}
]
},
{
"author": "Doris Reinart",
"body": "I have a follow-up question. If my automation consists of several filters and round-robin lists of people and I change only one of the user lists, will this change reset the logic for all round-robin lists or only the one I changed?\n\nExample:\n\nIn my automation rule, there are several if blocks that check the ticket issue types and then decide to which user group the ticket is assigned. All ticket assignments are done in round robin. Let's say I update only one logic block where I check issue type A and remove a few users from the list, but other if blocks remain the same. Will this change reset the round-robin logic for all the if-blocks or just the one I changed?\n\nThank you in advance.\n",
"comments": [
{
"author": "Bill Sheboy",
"body": "Hi [@Doris Reinart](/t5/user/viewprofilepage/user-id/2349686)\n\nI believe the round-robin assignment tracking is coupled to the publishing of a rule. And so when a rule is updated and republished, the rotation resets to the beginning of the user list. This is based on my observations and I see nothing in the documentation which describes this clearly.\n\nYou could confirm the behavior by experimentation or asking the Atlassian Support team if you are on a paid license level: <https://support.atlassian.com/contact/#/>\n\nKind regards, \nBill\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/How-does-Round-robin-logic-work-after-automation-rule-editing/qaq-p/2769989 | [
"round-robin"
]
|
{
"author": "Furkan",
"title": "Automated Assets",
"body": "Hello everyone,\n\nWe are currently thinking of moving to assets within jira. I was curious if it is possible to have an automation to create certain things such as users?\n\nFor example, if we have a new user within our atlassian user directory with certain email prefix, create an asset named user with that users information in it.\n\nThis would simplify my job quite alot and make it more useable\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Furkan](/t5/user/viewprofilepage/user-id/5216901)\n\nAs Marc described, there are currently no built-in automation rule triggers for *user created*.\n\nOne possible workaround for this is to use a webhook to trigger a rule. Your Jira Site Admin will need to help set up this approach.\n\n1. Create a global scope, Incoming Webhook triggered rule to perform the actions needed. Copy / save the URL for the webhook for later use in...\n2. Ask your Jira Site Admin to add a Site Webhook, triggered on User Creation, and which sends the user information to the URL from step #1\n3. Test fully!\n\nKind regards, \nBill\n",
"comments": null
},
{
"author": "Marc - Devoteam",
"body": "Hi [@Furkan](/t5/user/viewprofilepage/user-id/5216901)\n\nNo, there are no triggers based on user creation in automation.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/Automated-Assets/qaq-p/2768602 | [
"cloud",
"jira-service-management",
"jira-service-management-cloud"
]
|
{
"author": "sharos_pillai",
"title": "Get the value of Location from issue description and send email to the correct team",
"body": "Team: Facilities\n\nLocation of Workstation: Top Ryde\n\nIs this person a Manager of other staff: No\n\nThe above is from the description field in JSM. I want to be able to get the Location information and send an email to the correct team depending on the location. If the location is Top Ryde, then send mail to DL:Top Ryde, if the location is Box Hill, then send mail to DL: Box Hill. If there is no location mentioned, then do not send a mail.\n\nThanks\n\nSP\n"
} | [
{
"author": "Timothy",
"body": "thanks.[.](https://liteblue.cloud)..\n",
"comments": null
},
{
"author": "Trudy Claspill",
"body": "Hello [@sharos_pillai](/t5/user/viewprofilepage/user-id/5276944)\n\nIs that the only content in the Description field?\n\nWill the prompt text always be in that order?\n\nCould there be any variation in the prompt or response text, such as variations in the case used, spelling, or spacing?\n\nI believe it would be possible to parse the field to pull out the location text, if there is consistency in the prompt text. If there might be variations then it would be more challenging.\n\nWhat event would trigger the automation rule? Are there additional criteria that should be applied to determine if the rule should run, besides finding the specified text in the location field?\n\nWhat if the Description field content is changed after the rule runs?\n",
"comments": [
{
"author": "sharos_pillai",
"body": "Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/671216) , \nEmployee Details \nFirst Name: Joe \nLast Name: Joe \nPreferred Name: Joe \nStart Date: 13/08/2024 \nTeam: Facilities \nLocation of Workstation: Top Ryde \nIs this person a Manager of other staff: No \nThese are the information in the description field. \nThere could be about 5 location of workstations that can be specified, Top Ryde, Box Hill, Dundas, Ermington \\& Haymarket. \nThe trigger event should be when the issue is created in Jira. \nThe rule should only be run when the location has a value and not when location has no value. \nThanks \nSharos \n"
},
{
"author": "Trudy Claspill",
"body": "Is the content of the issue always going to contain all of those prompts in that order? Is the case, spacing, and spelling going to be consistent or might there be variations?\n\nHow are these issues being created? Do they come from emails or from use of the JSM Customer Portal? I ask because the automation would be simpler if the Location information was contained in a selection list field instead the Description field.\n"
},
{
"author": "sharos_pillai",
"body": "Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) , the content is going to be always in the same order.\n\nThe description will not be changed after the issue is created.\n\nThe issues are created by email.\n\nThanks\n\nSharos\n"
},
{
"author": "Bill Sheboy",
"body": "Hi [@sharos_pillai](/t5/user/viewprofilepage/user-id/5276944)\n\nI am following up to learn if you solved this one yet to extract the location information from the description field.\n\nIf not, have you tried something like this yet to extract the location using [text functions](https://support.atlassian.com/cloud-automation/docs/jira-smart-values-text-fields/):\n\n```\n{{issue.description.split(\"\\n\").match(\"Location of Workstation: (.*)\")}}\n```\n\nKind regards, \nBill\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Get-the-value-of-Location-from-issue-description-and-send-email/qaq-p/2768209 | null |
{
"author": "Erin Gaunt",
"title": "Automated scheduled issue with children",
"body": "Hi all,\n\nI have a BAU team that I want to build annual automated scheduled Initiatives/Features/Epics/Stories for. I can't seem to get the logic to work to link all the children to their parents. I can get them all to trigger to create but not link them together, can anyone help? \n\n<br />\n\nPic is an example of how I want to link them![Screenshot 2024-07-29 105611.png](https://community.atlassian.com/t5/image/serverpage/image-id/338404i7552FD92CD96DF8D/image-size/large?v=v2&px=999 \"Screenshot 2024-07-29 105611.png\")\n"
} | [
{
"author": "John Funk",
"body": "Hi Erin,\n\nCan you share a screenshot of your rule and exactly what is not working?\n",
"comments": [
{
"author": "Erin Gaunt",
"body": "Hi John,\n\nThis is what I have so far, but I know I'm doing something wrong after the creation of the Initiative, I just don't know what to select! ![Screenshot 2024-07-29 133724.png](https://community.atlassian.com/t5/image/serverpage/image-id/338424i74CDFAAA5618C2C8/image-size/large?v=v2&px=999 \"Screenshot 2024-07-29 133724.png\")\n"
},
{
"author": "John Funk",
"body": "Thanks for sharing. You will probably need two rules. One to create the Initiative and it's Features. Then one to create Epics under the feature.\n\nSo, Rule 1 creates the Initiative like you have it. Then follow the below (note that I use Objective where you have Initiative and Initiative where you have Feature):\n\n![Screenshot.png](https://community.atlassian.com/t5/image/serverpage/image-id/338427iF2D4A0BAB4348643/image-size/large?v=v2&px=999 \"Screenshot.png\")\n\nIn the parent field of the create Feature action use the name of the variable: {{parentIssue}}\n\nThen create the second rule similar to the first (just copy the first and modify it) except based on an Issue Created trigger and add a condition for Issue Type = Feature and another other conditions needed so the Epics only get created those Features.\n"
},
{
"author": "Erin Gaunt",
"body": "Thank you! Got it to work. Thanks John and Trudy :)\n"
},
{
"author": "John Funk",
"body": "Great! Glad you go it working. And you are welcome!\n"
}
]
},
{
"author": "Trudy Claspill",
"body": "Hello [@Erin Gaunt](/t5/user/viewprofilepage/user-id/5502814)\n\nAre you working with Jira Data Center or Jira Cloud?\n\nIf Jira Cloud, what subscription plan do you have? Is it Free, Standard, premium, or Enterprise?\n\nHave you modified the Issue Type Hierarchy to define the hierarchy you described?\n\nAre all the issue going to be created in one project? Will they always be created in the same project?\n\nWhenever you ask for help with an Automation run it will also be helpful if you provide screen images that show the entire rule plus the details of each step.\n",
"comments": [
{
"author": "Erin Gaunt",
"body": "Hi Trudy,\n\nWorking with Jira Cloud on a Premium plan.\n\nYes, issues are always to be created in the same, single project.\n\nI can't get the rule to work, I've got as far as creating the scheduled Initiative and I can then create the next scheduled task of creating the feature, but I can't get the initiative to either parent the feature or the feature to child from initiative.\n\nThis is what I was working off, but it fails.![Screenshot 2024-07-29 133724.png](https://community.atlassian.com/t5/image/serverpage/image-id/338423i7400E69B275E1061/image-size/large?v=v2&px=999 \"Screenshot 2024-07-29 133724.png\")\n"
},
{
"author": "Trudy Claspill",
"body": "I concur with [@John Funk](/t5/user/viewprofilepage/user-id/7148) 's suggestion for two rules.\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Automated-scheduled-issue-with-children/qaq-p/2768227 | null |
{
"author": "ST - H? TH?NG",
"title": "jira redirects with automation",
"body": "With customers is not in my group, they will open my website instead of my jira because they don't have account.\n\nHow to do it by automation?\n"
} | [
{
"author": "Charlie Misonne",
"body": "Hi [@ST - H? TH?NG](/t5/user/viewprofilepage/user-id/4009396)\n\nI'm not sure if I really understand what you're trying to achieve. Could you rephrase your question please?\n",
"comments": [
{
"author": "ST - H? TH?NG",
"body": "When a person who is not in our group logs in lam.atlassian.com =\\> error \nThen the user will be redirected to the website: lamlumber.com.\n"
},
{
"author": "Charlie Misonne",
"body": "Ok so automation rules can not change the way users will login or be redirected on failed logins. Auatomation can basically act on things happening on Jira issues and then it perform some actions on them. \nThere is no way it can deal with user login events.\n\nIf you use a SSO provided you might be able to redirect users to another page after a failed login but I'm not 100% sure. It really depends on the SSO provider I guess.\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/jira-redirects-with-automation/qaq-p/2766781 | null |
{
"author": "Frank Pineiro",
"title": "Auto Unflag on Schedule",
"body": "Hello, \nIm very new to this automation. How can I setup automation to unflag a card in my project when the scheduled Date/Time hits? For example, the card is flagged and it has scheduled filled out for 7/5/2024 04:00, how can that card be auto unflagged? \n\nThanks!\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Frank Pineiro](/t5/user/viewprofilepage/user-id/5553851) -- Welcome to the Atlassian Community!\n\nYou could create a rule with a Scheduled Trigger, with JQL to identify the issues, and then use the Edit Issue action to clear the Flagged field.\n\nHowever...how does your team use the \"flag\"? That is, what does it represent?\n\nFrom what you describe, automatically clearing the flag may not align to the problem the team is solving by using the flag.\n\nTo learn more about automation rules before trying to write one, please look here:\n\n* <https://www.atlassian.com/software/jira/guides/automation/overview#what-is-automation>\n* [https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all\\&page=1\\&pageSize=20\\&sortKey=name\\&sortOrder=ASC](https://www.atlassian.com/software/jira/automation-template-library#/rule-list?systemLabelId=all&page=1&pageSize=20&sortKey=name&sortOrder=ASC)\n* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/>\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Frank Pineiro",
"body": "Hey Bill,\n\nThank you for the quick response! Under that Project, we flag cards until the scheduled date/time. I will attempt what you suggested.\n"
},
{
"author": "Julia Smith",
"body": "I was facing the same issue, but I finally resolved it thanks to your [treatment](https://sayulitawellnessretreat.com/ibogaine-retreat)of the problem.\n"
},
{
"author": "Frank Pineiro",
"body": "[@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) No dice. Pretty sure im doing something wrong. \n\n![Flag.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/339213i82CB76925BCC5225/image-size/large?v=v2&px=999 \"Flag.jpg\")\n"
},
{
"author": "Bill Sheboy",
"body": "If you mean the issue's Flagged field, isn't that the one you want to clear?\n\nAnd so the scheduled trigger JQL could be:\n\nproject = \"DC OPS Turnover\" AND Flagged IS NOT EMPTY AND \"Scheduled Date/Time\" = startOfDay()\n\nThen clear the Flagged field with the edit.\n"
},
{
"author": "Frank Pineiro",
"body": "Im attempting a search with \n\nproject = \"DC OPS Turnover\" AND Flagged is not EMPTY AND \"Scheduled Date/Time\" = startOfDay() \n\nNothing is populating. Im assuming startOfDay() is today? Once I remove \"Scheduled Date/Time\" = startOfDay(), I have results. I do have several items with yesterday, today and tomorrow dates.\n"
},
{
"author": "Bill Sheboy",
"body": "The function startOfDay() is a date / time value, and if your field \"Scheduled Date/Time\" is also date / time, they are unlikely to match exactly.\n\nPerhaps adjust to find values within \"today\" with this:\n\n```\nproject = \"DC OPS Turnover\"\n AND Flagged IS NOT EMPTY\n AND \"Scheduled Date/Time\" >= startOfDay()\n AND \"Scheduled Date/Time\" < endOfDay()\n```\n\nI recommend running that standalone first with View All Issues to confirm it returns what you wanted, and make adjustments. Then try it with the rule.\n"
},
{
"author": "Frank Pineiro",
"body": "That worked! \nWhen running the rule, I see a status of Success but \nthe card is still flagged. \n\nUnder Labels --\\> Values to Remove \nI selected everything related to Flag. \n![Unflag.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/339429iEDC2C627FF306122/image-size/large?v=v2&px=999 \"Unflag.jpg\") \n\nHere is the test card Im using \n\n![Flagged.jpg](https://community.atlassian.com/t5/image/serverpage/image-id/339432i190CEB92401E2AAE/image-size/large?v=v2&px=999 \"Flagged.jpg\") \n"
},
{
"author": "Bill Sheboy",
"body": "The flag is a different field, named **Flagged**. Please use that field in the edit action, leaving the value as empty to clear it.\n"
},
{
"author": "Frank Pineiro",
"body": "Thank you Bill! All working now. Really appreciate the help!\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Auto-Unflag-on-Schedule/qaq-p/2767572 | [
"cloud"
]
|
{
"author": "Philipp Roeschke",
"title": "attach issue attachment to an email with automation action \"send email\"",
"body": "I have the following situation: We have a JSM project that is only available to our internal employees.\n\nIf a support request is created that our IT colleagues cannot answer, parts of the request should be forwarded to an external email address via automation.\n\nTo do this, I use the \"send email\" action in an automation. What option is there to also send attachments from the issue to the external recipient by email?\n\nI have already found an option that sends the attachments as a link in the email. Unfortunately, the recipient must have access to our project in order to see the attachments.\n\nWhat other option do I have here?\n\nThe external recipient should not be able to access our project.\n"
} | [
{
"author": "Victor - Modus Create",
"body": "Hi [@Philipp Roeschke](/t5/user/viewprofilepage/user-id/5285409) ,\n\nFrom what I understood of your request, it seems that you would find an alternative for this using Notification Assistant for Jira Cloud:\n\n- [https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud\\&tab=overview](https://marketplace.atlassian.com/apps/1211069/notification-assistant-for-jira-email?hosting=cloud&tab=overview)\n\nThe app allows you to also send attachments from issues, this could help you with the task at hand.\n\nHope it helps. \nCheers, \nVictor \\| Modus Create\n",
"comments": [
{
"author": "Philipp Roeschke",
"body": "Hi Victor, thank you for the reply. I will check that.\n"
}
]
},
{
"author": "Adolfo Casari",
"body": "[@Philipp Roeschke](/t5/user/viewprofilepage/user-id/5285409)Assuming you're on Cloud, I think you will need an addon to that, like\n\n<https://marketplace.atlassian.com/apps/1214045/raley-email-notifications-for-jira-jsm>\n",
"comments": [
{
"author": "Philipp Roeschke",
"body": "Dear [@Adolfo Casari](/t5/user/viewprofilepage/user-id/853257)\n\nThanks for the tip, yes, we are using the cloud variant.\n\nIs there no other OOB solution for this topic? Referring to third-party add-ons is easy, but our data protection guidelines could veto this and prevent it from being used.\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/attach-issue-attachment-to-an-email-with-automation-action-quot/qaq-p/2766876 | null |
{
"author": "Nahuel Logghe",
"title": "Automation rule condition not working",
"body": "Hi everyone!\n\nI have one simple condition, that checks if a linked issue exists before creating a new issue.\n\nThe rule disregards this IF and creates the issue every time.\n\nHow can I make this work?\n\nThanks\n\nSee image:\n\n![2024-07-25_10-45-58.png](https://community.atlassian.com/t5/image/serverpage/image-id/337834i026EA6DE15E56EEB/image-size/large?v=v2&px=999 \"2024-07-25_10-45-58.png\")\n"
} | [
{
"author": "Bhavyashree SS",
"body": "Hey, \n\nAre the linked issues from the same project or different projects? \nIf the linked issues are from the same project, you can use project-specific automation. If the linked issues are from different projects, you need to select global automation and set it for specific projects if applicable. If not, set it globally for all projects. \n![automationlinkedissue.png](https://community.atlassian.com/t5/image/serverpage/image-id/337868i37AB130BD9E36FE8/image-size/large?v=v2&px=999 \"automationlinkedissue.png\") \n\n<br />\n",
"comments": [
{
"author": "Nahuel Logghe",
"body": "Thanks. It was so obvious yet I didn't think to look at that. You saved me some headaches there :D\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Automation-rule-condition-not-working/qaq-p/2765352 | null |
{
"author": "Davyd Derkach",
"title": "Automation Deployment Trigger works unpredictable",
"body": "Hello community. Sorry in advance for my sometimes stupid questions since I am new to Jira Automation. \n\nI have created a simple automation that based on successful deployment to staging in GitLab perform a transition from one status to another: \n![image_2024-07-24_225057958.png](https://community.atlassian.com/t5/image/serverpage/image-id/337738i9344E5B636154EBD/image-size/large?v=v2&px=999 \"image_2024-07-24_225057958.png\") \n\nIn case I have couple commits created, with reference to different Jira Issues e.g: \nCommit 1: BDP-371 \nCommit 2: BDO-372 \n..... \nWhen I run deployment for the first time, my issues are moving all correctly without issues. \nBut when I return them back to initial column and re-run pipeline I noticed that sometimes only issues referenced in the last commit is transitioned and rest stay without changes. \n\nI tried to reproduce it and mentioned couple issues in one commit and it seems that after re-run of pipeline, both issues referenced in last commit were transitioned but all another referenced in oldest commits are not moved. \n\nSo maybe someone can explain is it expected behavior or it shouldn\\`t work like that? Maybe there some documentation where stated how this trigger should work and based on which rules it performs a transition? \n\nThanks in advance for your response!\n"
} | [
{
"author": "Davyd Derkach",
"body": "[@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) \nMaybe you may help with my question? \nThanks in advance!\n",
"comments": [
{
"author": "Bill Sheboy",
"body": "Hi [@Davyd Derkach](/t5/user/viewprofilepage/user-id/5550816) -- Welcome to the Atlassian Community!\n\nFirst thing, I am not currently using the dev ops triggers and so cannot experiment to figure out this symptom empirically.\n\nAs for additional documentation, I have not found any for the specifics of these triggers beyond this one: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-development/>\n\nI recommend working with your Jira Site Admin to submit a support ticket to Atlassian to learn if there is more concrete guidance on the triggers to explain the symptom you are seeing: <https://support.atlassian.com/contact/#/>\n\nWhen you hear back from them, please post what you learn to benefit the community. Thanks!\n\nKind regards, \nBill\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Automation-Deployment-Trigger-works-unpredictable/qaq-p/2764847 | [
"commit",
"deployment",
"gitlab",
"transition",
"trigger"
]
|
{
"author": "Damien MARTY",
"title": "Fill custom field with asset, in a team-managed project",
"body": "Dear all,\n\nI am facing a strange issue with automation and custom fields.\n\n++Context:++\n\nI am under a team-managed project, hence there is no \"screen\" to add my custom field to. I added it directly from Project Settings, on my issue type IT.\n\nThe custom field is configured to be filled with an object from the assets defined in Jira Service Management.\n\n++Issue:++\n\nIn my automation, I want to edit my issue and filled the custom field with a lookup objects. Unfortunatly, I get this error message: \n--- \nEDIT ISSUE \nAn error occurred while requesting remote information \nBad Request \nNo fields or field values to edit for issues (could be due to some field values not existing in a given project): \nKEY-205 \n--- \nThe field is available in my project, as I can manually fill it on the issue KEY-205. \nAny idea? Thanks! \nEdit: adding automation screenshots: \n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337666i4DEA065B9B4DE298/image-size/large?v=v2&px=999 \"image.png\")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337667iEDCC27AB00531C0C/image-size/large?v=v2&px=999 \"image.png\")\n"
} | [
{
"author": "Adolfo Casari",
"body": "[@Damien MARTY](/t5/user/viewprofilepage/user-id/5448232)Can you post a screenshot with your automation?\n",
"comments": [
{
"author": "Damien MARTY",
"body": "[@Adolfo Casari](/t5/user/viewprofilepage/user-id/853257) just edited my question :)\n"
},
{
"author": "Adolfo Casari",
"body": "Whats sort of customfield is PMO.v2 Delivery Date (i.e. a datetime or Assets type)\n"
},
{
"author": "Damien MARTY",
"body": "Assets type\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Fill-custom-field-with-asset-in-a-team-managed-project/qaq-p/2764380 | [
"cmdb",
"custom-field",
"edit-issue",
"lookup-objects",
"team-managed-projects"
]
|
{
"author": "Christopher Dick",
"title": "Add manual test steps for Xray in Jira automation rule",
"body": "Hello there,\n\nwhen executing an automation rule in Jira to add Xray test steps to a test, the following error message appears: \"Unknown fields set during creation. These may not be available for the project/type. Check your configuration for custom fields. Fields ignored - Epic Name (customfield_10004).\"\n\nThe JSON template from the Xray documentation was used: <https://docs.getxray.app/display/XRAY/Tests+-+REST>\n\nProbably a different number was used for customfield_10004 in our Jira cloud. How can we find out this number?\n\nBest regards,\n\nChristopher\n"
} | [
{
"author": "Stefan Salzl",
"body": "Hi [@Christopher Dick](/t5/user/viewprofilepage/user-id/5110195)\n\nThe docu link provided in your original post links to Server-DC. According to your description you are running on cloud.\n\nJira actions (like creating issues) and XRAY actions (like adding test steps) are handled in different APIs therefore would need 2 different API calls.\n\nIn XRAY I guess it?s best done with the GraphQL API: \n<https://us.xray.cloud.getxray.app/doc/graphql/addteststep.doc.html>\n\nBest \nStefan\n",
"comments": null
},
{
"author": "Adolfo Casari",
"body": "[@Christopher Dick](/t5/user/viewprofilepage/user-id/5110195)Can you share a screenshot with the automation?\n\nTo find a customfield id:\n\n<https://confluence.atlassian.com/jirakb/how-to-find-any-custom-field-s-ids-744522503.html>\n",
"comments": [
{
"author": "Christopher Dick",
"body": "Xray does not use the standard Jira fields. Within the test details, the Xray fields for test steps are displayed/embedded similar to an iFrame. No information about the test step fields can be retrieved using the browser's Explore function or a JQL query. Unfortunately, I cannot generate screenshots from the system environment.\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Add-manual-test-steps-for-Xray-in-Jira-automation-rule/qaq-p/2764345 | [
"automationrule",
"customfield",
"json",
"xray"
]
|
{
"author": "Crystal Rouse",
"title": "How to remove the Group field from Request Types on the Portal",
"body": "We love the feature of sharing issues with Groups; however, we need to remove the field from request types on the portal. I can't figure out how to do that. I've tried removing it from the Create Screen and it still shows up. It is confusing for our general users. \n"
} | [
{
"author": "Caio Covos",
"body": "Hi [@Crystal Rouse](/t5/user/viewprofilepage/user-id/4230150)\n\nTo remove the Group field from request types on the Jira Service Management (JSM) customer portal, you need to ensure that the field is not included in the request type form configuration. This configuration is separate from the issue type screen configuration. Here's how you can do it:\n\n**Step-by-Step Guide to Remove the Group Field from the Customer Portal**\n\n1. ++**Navigate to Project Settings:**++\n\n? Go to the Jira Service Management project where you want to remove the Group field.\n\n? Click on **Project settings** in the left-hand sidebar.\n\n2. ++**Go to Request Types:**++\n\n? Under the **Project settings** , find and click on **Request types**.\n\n3. ++**Select the Request Type:**++\n\n? Find the specific request type where the Group field is appearing and click on it.\n\n4. ++**Edit the Request Type Form:**++\n\n? In the request type settings, go to the **Request form** tab.\n\n5. ++**Remove the Group Field:**++\n\n? You will see a list of fields included in the form for that request type.\n\n? Locate the Group field (it might be named something like \"Group\" or related to sharing with groups).\n\n? Click on the trash bin icon next to the Group field to remove it from the form.\n\n6. ++**Save Changes:**++\n\n? Save the changes to the request type form.\n",
"comments": [
{
"author": "Crystal Rouse",
"body": "I don't see these options. We have Data Center, are these instructions for the Cloud?\n\nUnder Request Types, when I view the fields the group field is not available to select.\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/How-to-remove-the-Group-field-from-Request-Types-on-the-Portal/qaq-p/2763264 | [
"customer-portal",
"jira",
"jira-service-desk",
"request-type"
]
|
{
"author": "Keith Tasker",
"title": "Automation: Set Sprint Field Value Based On Issue Edit Trigger",
"body": "Hello - I am new to the cloud version so this might something only available in the server version. I am attempting to automate updating the ***Sprint*** field value based on an Issue Field Edit trigger. The then condition for the ***Sprint*** field is only allowing me to select *Active Sprint* or *Next Sprint* . However, I have other sprints in my backlog that I want to select from in this automation rule. \n\nAs depicted in the screen shot, I'm attempting to create the following rule:\n\n* When the *Readiness* field is updated on an issue, and\n* The Readiness field is set to *gReady*,\n* Then update the *Sprint* field to (any available sprint I have set up in backlog)\n\nAs seen in the Sprint selection drop down at right, I'm only given the option to select *Active Sprint* or *Next Sprint*. However, I have other sprints in my backlog that I want to be able to select.\n\n![Screenshot 2024-07-23 at 4.48.46?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337457i17D261069AB587AD/image-size/large?v=v2&px=999 \"Screenshot 2024-07-23 at 4.48.46?PM.png\")\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@Keith Tasker](/t5/user/viewprofilepage/user-id/5550978)\n\nWelcome to the Atlassian community.\n\nWhenever asking for help with an Automation rule, it will help us help you faster if you provide screen images that show your complete automation rule and the details of each step. Often the solution depends on the context and construction of the rule which is hard to discern from your description.\n",
"comments": [
{
"author": "Keith Tasker",
"body": "Thank you, will do!\n"
},
{
"author": "Keith Tasker",
"body": "Thanks again - I have added a screen shot and extra detail to my post.\n"
},
{
"author": "Trudy Claspill",
"body": "Thank you for that additional information.\n\nWhile the list doesn't present all sprints, you could use the More Options area and JSON code to set the sprint field to a specific sprint, based on the sprint's numeric ID.\n\n![Screenshot 2024-07-23 at 2.36.02?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337471iB7794EAF079E70F2/image-size/large?v=v2&px=999 \"Screenshot 2024-07-23 at 2.36.02?PM.png\")\n\nYou can get that id by going to the View All Issue page under the Filters menu and typing in a JQL like this:\n\nsprint = \"*start typing* *name of the sprint*\n\nAs you type the name potential matches will be listed. The numeric ID for each one will be displayed in parentheses to the right.\n\n![Screenshot 2024-07-23 at 2.42.10?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337472iE95C1F08CF454874/image-size/large?v=v2&px=999 \"Screenshot 2024-07-23 at 2.42.10?PM.png\")\n"
},
{
"author": "Keith Tasker",
"body": "[@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) - Thanks very much for taking the time to help. I will give this a try!\n"
},
{
"author": "Trudy Claspill",
"body": "If you ultimately find that my response helps you solve your requirement, please consider then clicking on the Accept Answer button to mark your post as Solved.\n"
},
{
"author": "Keith Tasker",
"body": "It sure did resolve my requirement. Thanks again and I'll Accept now.\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Automation-Set-Sprint-Field-Value-Based-On-Issue-Edit-Trigger/qaq-p/2763449 | null |
{
"author": "Alexander Pappert",
"title": "Automation Confluence trigger if page or also subpages were changed",
"body": "Hi,\n\nI want to implement the same automation rule on a confluence page and all its subpages.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337299i3BE494675A0841B7/image-size/large?v=v2&px=999 \"image.png\")\n\nBut I can only find page related triggers, is it possible to also watch the corresponding subpages?\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Alexander Pappert](/t5/user/viewprofilepage/user-id/1139063)\n\n*First thing, I am not using Confluence automation rules currently, and so my suggestions are based on what I recall and find in the documentation. With that out of the way...*\n\nI wonder, could you use a branch on CQL, checking if the parent (or ancestor) is the trigger page?\n\n<https://support.atlassian.com/cloud-automation/docs/branches-in-confluence-automation/#For-each-CQL-result--related-entities->\n\n<https://developer.atlassian.com/server/confluence/advanced-searching-using-cql/#parent>\n\n<https://developer.atlassian.com/server/confluence/advanced-searching-using-cql/#ancestor>\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Alexander Pappert",
"body": "Hi [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) \nin jira I sue branches, but the rule trigger is when main issue is changed and then the rule check branches. \nI would need a trigger on main page that is also triggered when one of the many child pages was changed, but I couldn't find it yet.\n"
},
{
"author": "Bill Sheboy",
"body": "Thanks for clarifying, and I believe you would need two rules: one triggered on a parent change (which would find children of that parent) and one triggered on a child (which would find siblings through the parent).\n"
}
]
},
{
"author": "John Funk",
"body": "Hi Alexander - I am not aware of being able to apply that down to the subpages also.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/Automation-Confluence-trigger-if-page-or-also-subpages-were/qaq-p/2762820 | [
"cloud",
"confluence"
]
|
{
"author": "Davyd Derkach",
"title": "Jira Automation sent duplicated messages to Slack",
"body": "Hello, everybody! \n\n**I have created following automation that sends message containing Jira Issue keys and Issue summary to Slack:** \n\n![image_2024-07-23_192854414.png](https://community.atlassian.com/t5/image/serverpage/image-id/337399i01A413ED44A44CB7/image-size/large?v=v2&px=999 \"image_2024-07-23_192854414.png\") \n\n1. As a trigger I have incoming webhook with a list of Jira Issue Keys. \n2. Then I create a variable from {{webhookData.issues}}\n\n3. After that there is lookup over {{webhookData.issues}}\n\n4. Then sending following message to slack: \n\n*Time: {{webhookData.timestamp}}*\n\n*Issues included in this release:*\n\n*{{#lookupIssues}}*\n\n*\\* {{key}} {{summary}}*\n\n*{{/}}\n5.* After that some transition of the issues. \n\n**Here example of what my API call looks like:** \n\n*curl -X POST -H 'Content-type: application/json' --data '{\"issues\":\\[\"BDO-391\",\"BDO-392\"\\], \"data\": {\"issues\":\\[\"BDO-391\",\"BDO-392\"\\], \"timestamp\":\"13:30\"}}' <https://automation.atlassian.com/pro/hooks/>\\<my-webhook\\>* \n\n**Here a duplicated messages in Slack for each Jira Issue:** \n\n![test-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/337400i401D1CFE25212D2D/image-size/large?v=v2&px=999 \"test-1.png\") \n\nThanks in advance for your help!\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Davyd Derkach](/t5/user/viewprofilepage/user-id/5550816) -- Welcome to the Atlassian Community!\n\nThe rule's trigger is using the option \"Issues provided in the webhook HTTP POST body\", and so the steps loop over each issue provided.\n\nYou could change your rule to instead use the option \"No issues from the webhook\" and pass only the issue keys in the custom data. Then you could control how the rule handles them.\n\nFor example, the data from the sending application could be passed as:\n\n```\n{ \"data\": { \"keys\": \"BDO-392,BDO-391\" } }\n```\n\nAnd then the JQL to access the issues in your rule would be:\n\n```\n key IN ( {{webhookData.keys}} ) \n```\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Davyd Derkach",
"body": "Hello, Bill! \nThanks a lot for quick response. \n\nYour suggestion of using ***key IN ( {{webhookData.keys}} )*** helped to not receive couple messages in Slack. For now I receive only one as expected. \n\n**However the branch part, in which I check for issue status and then perform a transition is not working with this setup:** \n\n![test-1.png](https://community.atlassian.com/t5/image/serverpage/image-id/337438iF66A6F484F0720B0/image-size/large?v=v2&px=999 \"test-1.png\") \n\n<br />\n\nIn Rule \"Issue fields condition\" the warning appeared with following details: \n\n![test-2.png](https://community.atlassian.com/t5/image/serverpage/image-id/337439i5A76D63868BE6A22/image-size/large?v=v2&px=999 \"test-2.png\") \n\nIn \"Advanced branching\" i use smart value {{webhookData.keys}} in for each (visible on first screenshot). \n\n**The API call that I sent:** \n\n*curl -X POST -H 'Content-type: application/json' --data '{\"data\": {\"keys\": \"BDO-392,BDO-391\"}}' <https://automation.atlassian.com/pro/hooks/>\\<my-webhook\\>* ---- \nThanks in advance and sorry for my sometimes lazy questions since it\\`s my first task related to Jira automation( \n\n<br />\n"
},
{
"author": "Bill Sheboy",
"body": "You could replace the advanced branch with a branch on JQL with the same JQL I provided for the Lookup Issues action. That will enable iterating over the issues.\n"
},
{
"author": "Davyd Derkach",
"body": "Thank again [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) \nIt\\`s helped me to receive only one message in Slack and to transition issues correctly. \n\n**Here is final look of my automation for others, who may face same issues:** \n\n![image_2024-07-23_234445965.png](https://community.atlassian.com/t5/image/serverpage/image-id/337455iDC1C50C49B7672E6/image-size/large?v=v2&px=999 \"image_2024-07-23_234445965.png\") \n\n**The API call that I execute, looks like this:** \n\n*curl -X POST -H 'Content-type: application/json' --data '{\"data\": {\"keys\": \"BDO-392,BDO-391\"}}' <https://automation.atlassian.com/pro/hooks/>\\<your-webhook\\>* \n"
},
{
"author": "Davyd Derkach",
"body": "Hello again, [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) \nI have one more question and maybe you can help me with it? \n\nCurrently after each pipeline run I a script which use a webhook API call to sent Jira Issue keys that related to current release to my Jira Automation: \n\n*curl -X POST -H 'Content-type: application/json' --data '{\"data\": {\"keys\": \"BDO-392,BDO-391\"}}' <https://automation.atlassian.com/pro/hooks/>\\<your-webhook\\>* \n\nAlso, I need to sent another information like release tag version, release date etc. and later this will be sent to Slack with my Jira Automation above. \n\n**So I am wondering is there a way not to use script with API call to sent Jira Issue keys and another information? I saw in documentation something about smart values like: <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-development/>** \n\nBut I cant find information whether these smart values will be available in case I am not send them via Webhook URL but just reference them into automation. I have GitLab integration with my Jira. \n\nAlso maybe you know smart values that can help me to retrieve Jira issue keys that related to current release tag, Release Engineer name, date of pipeline run and Jira issue summary? \n\nThanks in advance! \n"
},
{
"author": "Bill Sheboy",
"body": "In general, most of the automation smart values apply when an issue is available to the rule.\n\nFor an incoming webhook from Jira itself, it is possible to send the issue content. But your source for the webhook is different.\n\nUsing some of the data you reference, you would likely need to use your source control / release management tool to find the relevant issues' keys and then look them up with JQL once inside the automation rule.\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Jira-Automation-sent-duplicated-messages-to-Slack/qaq-p/2763207 | [
"duplicate",
"lookup",
"slack",
"webhook"
]
|
{
"author": "Shushan Kocharyan",
"title": "Lookup for Jira server",
"body": "I have a jira server project. In our project we create subtasks for back-end, Front-end and QA under the parent issue(e.g. story). Now I want to have an automation that based on some trigger filters the tickets that have BE tag, sums original estimates of those and puts that on a specific field. I know that Jira cloud has Lookup option, which is unavailable for server. What options could I use?\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Shushan Kocharyan](/t5/user/viewprofilepage/user-id/4534666)\n\nFirst, I recommend checking if the time tracking and tag fields are in the data loaded for the *subtasks smart value*. You may do that by writing these to the audit log:\n\n```\ntime: {{issue.subtasks.timetracking.originalEstimateSeconds}}\ntags: {{issue.subtasks.tag}}\n```\n\nIf the values are present, that will provide a comma-separated values list.\n\nAssuming that works, when filtering on a list to perform math operations, I recommend adding a default value of 0 at the front, and adding the operator (e.g., +) before the values. That will ensure the expression works for any null values.\n\nAnd, I do not believe the contains() function is supported for inline, operations. Perhaps try using match() instead.\n\nFor example:\n\n```\n{{#=}}0{{#issue.subtasks}}{{#if(tag.match(\"(BE)\").isNotEmpty())}}+{{timetracking.originalEstimateSeconds}}/3600{{/}}{{/}}{{/}}\n```\n\nHowever if those fields are not in the subtasks smart value, you will need to use the Send Web Request action to call the REST API issue search with JQL to access the information. The response may then be used the same way as a Lookup Issues result.\n\nKind regards, \nBill\n",
"comments": null
},
{
"author": "Shushan Kocharyan",
"body": "Here is an automation that I'm currently looking into, but it doesn't work as well. It simply puts 0 instead of any sum calculation result\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337294i07097626F1366481/image-size/large?v=v2&px=999 \"image.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/Lookup-for-Jira-server/qaq-p/2762698 | [
"jira-server"
]
|
{
"author": "Gile Empey",
"title": "Automation rule to link issue to an item in a different project when a fix version has been added",
"body": "We are using cloud and I am working on building out a release management project. Ideally what happens is that when a fix version gets created in our software project (where teams are sprinting and writing code), a release ticket will get created to track this work for releasing to production. \n\nI have automation working to create this new ticket, but what I can't figure out is how to link an item to this same release ticket when that same fix version gets added on the software project. \n\nNot sure if this is possible, but I am open to other solutions or recommendations as well.\n"
} | [
{
"author": "Bill Sheboy",
"body": "Hi [@Gile Empey](/t5/user/viewprofilepage/user-id/4889649)\n\nRules with a single-project scope may create (or clone) issues into other projects, but not otherwise access or update them.\n\nWhen a rule needs access to issues in multiple projects, it needs to be multiple-project or global in scope. To enable this, your Jira Site Admin will need to configure the rule in the global automation area.\n\nWith scoping handled, I recommend mapping out which events happen to trigger the different things...and then identify the rules needed. I suspect you need at least two rules:\n\n* your existing rule: triggered on Version Created in the software project, which then creates a \"release ticket\" issue in the release management project\n* another rule, with multiple-project scope, where...\n * triggered on a change to Fix Version *when a value is added*\n * use Lookup Issues with JQL to identify the \"release ticket\" in the other project\n * use that information to link the issues\n\nPlease note well: this is the \"happy path\". If you want to also handle removal of Fix Versions from software project issues, or manual tampering with the links in the issues, additional rules will be needed, and likely be brittle. (They could be brittle because there is an open defect that if the Fix Version field is changed too much, the changelog becomes inaccurate: <https://jira.atlassian.com/browse/JRACLOUD-80486>)\n\nKind regards, \nBill\n",
"comments": [
{
"author": "Gile Empey",
"body": "Thanks for your reply [@Bill Sheboy](/t5/user/viewprofilepage/user-id/1685313) \n\nI am a site admin and already have the first rule and configuration set up to create a \"release\" ticket, but I am not following the other rule you mention fully. My options are limited when using the trigger for the value changing on a given ticket. There's no way to link it to that release ticket. \n\n![Screenshot 2024-07-22 090224.png](https://community.atlassian.com/t5/image/serverpage/image-id/337069i5FB98E889EA69F99/image-size/large?v=v2&px=999 \"Screenshot 2024-07-22 090224.png\") \n\nI believe you are recommending adding an IF after the trigger for some JQL, but how am I going to match these together via JQL? I can't see a way to write this query that will give me what is needed in order to link the item to the newly created \"release ticket\" in the first rule. Any help here would be great. \n\nThanks.\n"
},
{
"author": "Bill Sheboy",
"body": "Using the changelog / fieldChange smart values to detect the added fix version value, you may then create a JQL statement to find the release management issue in the other project. Use that JQL with the Lookup Issues action to get the release management issue's key. Then use that issue key to create a JSON statement to link to the trigger issue.\n\nHere are the references you need for the parts of that:\n\n* <https://support.atlassian.com/cloud-automation/docs/jira-smart-values-issues/#--fieldChange-->\n* <https://support.atlassian.com/cloud-automation/docs/jira-automation-actions/#Lookup-issues>\n* <https://support.atlassian.com/cloud-automation/docs/advanced-field-editing-using-json/#Linking-issues>\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Automation-rule-to-link-issue-to-an-item-in-a-different-project/qaq-p/2760190 | [
"jira-cloud",
"release-management"
]
|
{
"author": "Rostam Kilgour",
"title": "Time to Assign Issue?",
"body": "Hi All\n\nI'm trying to find a way to find the time it takes to assign an issue. We have an automated intake of issues into a project (genetrated from a mixture of Jira Automation, and Power Automate), they land with no assignee. Issues are then assigned as we consider each issue depending on the skills required to solve the issue.\n\nEssentially I'm trying to find the time stamp of when an issue was first assigned, and will deduct the created time stamp. I'd ideally like to do it in Power BI, on in a Jira native dashboard. When I expand the assignee record in Power BI there is no date of assignment. I can't see any other columns that would have this information in, or a record of status changes.\n\nThe reason for asking this is because the time to assignment is presently way too long for our team, and I want to be able to create a display that shows this!\n\n![image.png](/t5/image/serverpage/image-id/337013i20361B3CE850C827/image-size/large?v=v2&px=999 \"image.png\")\n"
} | [
{
"author": "Dave Rosenlund _Trundl_",
"body": "Hi, [@Rostam Kilgour](/t5/user/viewprofilepage/user-id/4305106). First, I moved your question to the Automation group where someone smarter than me (when it comes to Automation) may be able to help you. \n\nAnd to add to what [@Amay Purohit_RVS](/t5/user/viewprofilepage/user-id/5374383) had to say, there are a number of apps in the Atlassian Marketplace that do this. The screenshot below is only showing the first six results ? \n\n![Screenshot 2024-07-22 at 8.18.42?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337026i29E9599C72B66F67/image-size/large?v=v2&px=999 \"Screenshot 2024-07-22 at 8.18.42?AM.png\")\n\n[https://marketplace.atlassian.com/addons/app/jira/top-rated?hosting=cloud\\&moreFilters=cloudFortified\\&moreFilters=vendorSupported\\&query=%22time%20in%20status%22](https://marketplace.atlassian.com/addons/app/jira/top-rated?hosting=cloud&moreFilters=cloudFortified&moreFilters=vendorSupported&query=%22time%20in%20status%22)\n\nHope this helps,\n\n-dave\n",
"comments": [
{
"author": "Rostam Kilgour",
"body": "Thanks Dave\n"
}
]
},
{
"author": "Amay Purohit_RVS",
"body": "Hi [@Rostam Kilgour](/t5/user/viewprofilepage/user-id/4305106)\n\nYou can use Jira Rest API's to pull this data if you are looking to track multiple issues at once. Or you can check the history tab if you need this information for a handful of issues.\n\nAnother option could be to use a mktplace app. If you would be fine to try out one, take a look at\n\n[Time in Status Reports](https://marketplace.atlassian.com/apps/1226187/time-in-status-reports?hosting=cloud&tab=overview)\n\nCouple of reports provided by the app can help to get this data, \"First Transition to Assignee\" and \"Time with Assignee. For Time with assignee you can see how much time the issues were in \"Unassigned\" state.\n\nThis data can be easily exported to Power BI using the JSON Feed feature provided by the app itself. \nAlso the app has 20+ reports to meet a variety of time in status use cases. Do give it a try.\n\n[More Details here](https://community.atlassian.com/t5/App-Central/Time-in-Status-Reports/ba-p/2348133)\n\nDisclaimer : I work for the vendor who built this app\n\n![Transtion to Assignee.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/337020iCB29BA0DE6737046/image-size/large?v=v2&px=999 \"Transtion to Assignee.PNG\")\n\n![TWA.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/337021iE3A2846F74783C1E/image-size/large?v=v2&px=999 \"TWA.PNG\")\n",
"comments": null
},
{
"author": "Rostam Kilgour",
"body": "Hi All\n\nThank you for all your suggestions. I'm sure they all work well, however they all cost and I was hoping to be able to get this information out using already available tools.\n\nA slightly less elegent way, but free, will be to create a Custom Field (Date/Time format) and update it whenever someone is assigned to a task (for the first time). I'm probably going to embark on this route unless anyone else has a free suggestion?\n\nThanks\n",
"comments": [
{
"author": "Mehmet A _Bloompeak_",
"body": "Hi [@Rostam Kilgour](/t5/user/viewprofilepage/user-id/4305106)\n\nIf you are looking for a completely **free** solution, you can try [Status Time Reports Free](https://marketplace.atlassian.com/apps/1222051) which is the limited version of [Status Time Reports](https://marketplace.atlassian.com/1221826).\n\nHope it helps.\n"
}
]
},
{
"author": "Valeriia_Havrylenko_SaaSJet",
"body": "Hi [@Rostam Kilgour](/t5/user/viewprofilepage/user-id/4305106) ? \n\nAs [@Dave Rosenlund _Trundl_](/t5/user/viewprofilepage/user-id/1164057) mentioned there are various add-ons over marketplace to try. So if an app from the Atlassian Marketplace should become an option for you, you may want to have a look at the app that my team and I are working on, [Time In Status.](https://marketplace.atlassian.com/apps/1219732/time-in-status-for-jira-cloud?hosting=cloud&tab=overview&utm_source=Atlassian_Marketplace&utm_medium=referral&utm_campaign=Comment_Time-to-Assign-Issue_20240722) \n\nI am going to show you how to find the time it takes to assign an issue in a few clicks: \n\n1. Choose Time in Status report\n2. Filter by JQL *assignee = empty*\n3. Enjoy your report!\n\n![?????? ?????? 2024-07-22 ? 23.18.39.png](https://community.atlassian.com/t5/image/serverpage/image-id/337138i3741AE92696B67BC/image-size/large?v=v2&px=999 \"?????? ?????? 2024-07-22 ? 23.18.39.png\")\n\nYou can also [book a live demo](https://calendly.com/vitalii_meeting/time-in-status?utm_source=Atlassian_Marketplace&utm_medium=referral&utm_campaign=Button_more-info) - we'll show you the application inside out and answer all your questions. \n\nHave a nice day ?\n",
"comments": null
},
{
"author": "Hannes Obweger - JXL for Jira",
"body": "Hi [@Rostam Kilgour](/t5/user/viewprofilepage/user-id/4305106)\n\nAs you can see from the previous answers, this is an area where many Jira users rely on apps from the Atlassian Marketplace to fulfil their reporting needs.\n\nIf a Marketplace app is an option for you, I think you'll like the app that my team and I are working on, [JXL for Jira](https://marketplace.atlassian.com/apps/1224710?hosting=datacenter&tab=overview&utm_source=atlassian-community&utm_medium=referral&utm_content=2761326).\n\nJXL is a full-fledged spreadsheet/table view for your issues that allows viewing, inline-editing, sorting, and filtering by all your issue fields, much like you'd do in e.g. Excel or Google Sheets. It also comes with a number of so-called *history columns* that aren't natively available, including the *time with \\[assignee\\]* and *time unassigned.*\n\nThis is how it looks in action:\n\n![time-unassigned-v2.gif](https://community.atlassian.com/t5/image/serverpage/image-id/337131iB1F5AC2691EB09CC/image-size/large?v=v2&px=999 \"time-unassigned-v2.gif\")\n\nAs you can see above, you can easily sort and filter by your history columns; you can also use them across JXL's advanced features, such as support for (configurable) *issue hierarchies* , *issue grouping* by any issue field(s), *sum-ups* , or *conditional formatting*.\n\nAny questions just let me know,\n\nBest,\n\nHannes\n",
"comments": null
},
{
"author": "Mehmet A _Bloompeak_",
"body": "Hi [@Rostam Kilgour](/t5/user/viewprofilepage/user-id/4305106) \nJira doesn't have a built-in solution for assignee time. If you prefer using a marketplace app, you can try [Status Time Reports](https://marketplace.atlassian.com/1221826) app developed by our team. It mainly provides reports and gadgets based on how much time passed in each status.\n\nHere is the [online demo link](http://status-time.bloompeak.io/demo), you can see it in action and try without installing the app. For your case, you can have a look at [Time in Assignee](https://bloompeak.atlassian.net/plugins/servlet/ac/io.bloompeak.status-time/st-report?ac.reportid=802) report. Unassigned column (as can be seen on the screenshot below) is what you are looking for.\n\n![Time in Assignee.png](https://community.atlassian.com/t5/image/serverpage/image-id/337274i5B37B91820D14244/image-size/large?v=v2&px=999 \"Time in Assignee.png\") \nFor further details, you can have a look at [Status Time Reports How to Videos.](https://www.youtube.com/playlist?list=PLVHoaAkoFPJnG9nLkzcxG0P00ndQgimDs)\n\nIf you are looking for a completely **free** solution, you can try the limited version [Status Time Reports Free](https://marketplace.atlassian.com/apps/1222051).\n\nIf you have any questions, feel free to [schedule a demo](https://bloompeak.io/schedule-a-call) with us.\n\nHope it helps.\n",
"comments": null
},
{
"author": "Gizem G?k?e _OBSS_",
"body": "Hello [@Rostam Kilgour](/t5/user/viewprofilepage/user-id/4305106) ,\n\nMy recommended app for you is [Timepiece (formerly Time in Status)](https://marketplace.atlassian.com/apps/1211756/) app, the oldest and leading Time in Status app in Atlassian Marketplace, which is built by my team at OBSS. It is available for both Jira Cloud, and Data Center.\n\nThere are two ways to find out how long it takes to assign an issue.\n\nThe first is to use the **Assignee Duration report**. In this report you can see how much time each assignee has spent on each issue. Unassigned is also a column, so from this column you can easily see how much time this issue spends when it has no assignee.\n\n![Time to Assign Issue Assignee Duration Report.png](https://community.atlassian.com/t5/image/serverpage/image-id/337250i5FCE57A68568A410/image-size/large?v=v2&px=999 \"Time to Assign Issue Assignee Duration Report.png\")\n\nYour second option is **Assignee Duration per Status Report.** This is a more detailed version of the first report. In this report you can also see the time spent on each status separately.\n\n![Time to Assign Issue Assignee Duration per Status Report.png](https://community.atlassian.com/t5/image/serverpage/image-id/337251i0E3BA85286A3A9BA/image-size/large?v=v2&px=999 \"Time to Assign Issue Assignee Duration per Status Report.png\")\n\nThe app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well.\n\nTimepiece reports can be accessed through **its own reporting page, dashboard gadgets, and issue view screen tabs** . All these options can provide both calculated data tables and charts. And the app has a **REST****API** so you can get the reports from Jira UI or via REST. Also you can export the reports in to various formats easily.\n\nVisit [Timepiece (formerly Time in Status)](https://marketplace.atlassian.com/apps/1211756/time-in-status?hosting=cloud&tab=overview&utm_source=community&utm_medium=answer) to explore and enjoy **a 30-day free trial** to experience the full range of features.\n\nIf you wish, you can also [schedule a live demo.](https://calendar.app.google/faQYgsEekRdFxnPj7) We will provide a comprehensive overview of the application and address any inquiries you may have.\n\nHope it helps,\n\nGizem\n",
"comments": null
},
{
"author": "theCode4_company",
"body": "Hi [@Rostam Kilgour](/t5/user/viewprofilepage/user-id/4305106) \n\nAs mentioned in the previous comment, you can try using the REST API for this matter. Here is a handy link for this topic: \n[How to connect Power BI to JIRA using Rest API and without third-party apps](https://community.atlassian.com/t5/Marketplace-Apps-Integrations/How-to-connect-Power-BI-to-JIRA-using-Rest-API-and-without-third/qaq-p/2255960).\n\nIf you are open to using third-party apps, we are happy to offer our [PRO](https://marketplace.atlassian.com/apps/1233504/power-bi-looker-tableau-jira-connector-data-processor-pro?hosting=cloud&tab=overview) solution of the Exporter for Jira app, which includes a **Field Change History** option with **Assignee** and **Created** fields selected. \n![time to first assignee.png](https://community.atlassian.com/t5/image/serverpage/image-id/337066i1A5FA347EDD49BE1/image-size/large?v=v2&px=999 \"time to first assignee.png\") \n\nOnce the data is exported to Power BI, you will be able to create a report based on the TimeInOldValue data, where the issue was unassigned (empty field). \n![time to first assignee_power_bi.png](https://community.atlassian.com/t5/image/serverpage/image-id/337067i367DF9F5D620F7D1/image-size/large?v=v2&px=999 \"time to first assignee_power_bi.png\") \n\nAdditionally, you can set up scheduled refreshes so that the report is automatically updated in Power BI as new issues are created.\n\nIf you need further support, please feel free to contact us.\n\nBest regards, \ntheCode4 Team\n\n<br />\n\n<br />\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Automation-questions/Time-to-Assign-Issue/qaq-p/2761326 | [
"cloud",
"jira",
"jira-cloud"
]
|
{
"author": "Laviniu Chis",
"title": "Sum up sub-task custom fields to Epic custom field",
"body": "Hi there,\n\nI'm trying to create a rule to sum up at Epic level \"Venituri totale proiecte depuse ?\" (customfield_10099) all custom fields (customfield_10090) from all child issues (stories, tasks and especially stories sub-tasks) every time \"Valoare factura ?\" (customfield_10092) changes.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336701i466E65C693F84076/image-size/large?v=v2&px=999 \"image.png\")\n\nThis is what I managed to build so far but it doesn't work.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336702i4D25FD65FF86608E/image-size/large?v=v2&px=999 \"image.png\")\n\nAny suggestions?\n"
} | [
{
"author": "Trudy Claspill",
"body": "Hello [@Laviniu Chis](/t5/user/viewprofilepage/user-id/5531904)\n\nDoes the field \"Venituri totale projecte depuse\" display in the UI for issue FUE-26? Can you edit that field directly in the UI?\n\nWhat type of project is the FUE project? Get that information from the Type column on the View All Projects page under the Projects menu.\n",
"comments": [
{
"author": "Laviniu Chis",
"body": "Hi [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)\n\nThank you for your answer. Yes, the field is displayed in the Epic FUE-47 UI and it is editable. Though, it is not present in the story FUE-26 and its sub-task FUE-39 where the field \"Valoare factura ?\" is present.\n\nFUE-47 is a business project.\n"
},
{
"author": "Trudy Claspill",
"body": "The way your rule is written, the action to Edit an issue and update the field \"Venituri totale projecte depuse\" is being applied to the parent of the subtask.\n\n![Screenshot 2024-07-19 at 9.17.17?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/336750iC10EECAED5E6B204/image-size/large?v=v2&px=999 \"Screenshot 2024-07-19 at 9.17.17?AM.png\")\n\nAccording to the Audit Log the subtask issue is FUE-62. Its parent issue is FUE-26.\n\nYou said the field is not present in the UI in that issue. Therefore the rule can't update the field and instead shows you the error in the audit log.\n\nIf you want that field updated in the parent issue, then you have to add that field to the parent issue type's screen.\n"
},
{
"author": "Laviniu Chis",
"body": "I would like the information to be updated in the Epic, not in the sub-task's closest parent. How should I update the rule so that all sub-tasks field \"Valoare factura\" are sumed up in the \"Venituri totale proiecte depuse\" field of their parent Epic.\n"
},
{
"author": "Trudy Claspill",
"body": "A rule like this should work using the same trigger you have.\n\n1. Confirm that the issue that triggered the rule is a subtask\n\n2. This is a debugging step to print a message in the log file. At this point the smart value {{issue.parent.parent}} should be the key of the Epic that is the parent of the issue that is the parent of the subtask.\n\n3. Here you branch/change the rule focus to that Epic.\n\n4. Get a list of all the issue that are children or grandchildren (subtasks) under that Epic. Use the \"and issueType in subTaskIssueTypes()\" criteria to limit the results to only the subtasks.\n\n5. Check that you got at least one issue back in that list.\n\n6. Edit the Epic to update the field in the epic with the sum of the field values in the listed issues. Use the smart value {{lookupIssues.\\<your Field in the Subtasks\\>.sum}}\n\n![Screenshot 2024-07-19 at 10.32.46?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/336756i783F18CA2AF10C25/image-size/large?v=v2&px=999 \"Screenshot 2024-07-19 at 10.32.46?AM.png\")\n"
},
{
"author": "Laviniu Chis",
"body": "Thank you [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011) for the detailed explanation.\n\nThis updated rule worked partially, meaning that now is sums up some values at Epic level,\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336832iEA15E6FFFA0A2C74/image-size/large?v=v2&px=999 \"image.png\")\n\nbut still it is not the corect value and it does not update when the sub-task issues is updated.\n\nMy updated rule looks like this now\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336834i1053F8C3B6E77FC1/image-size/large?v=v2&px=999 \"image.png\")\n\nthe audit log now shows the following errors (issue FUE-39 being a sub-task)\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/336833iAE9960A66A46C2BF/image-size/large?v=v2&px=999 \"image.png\")\n\nwhat am I missing?\n"
},
{
"author": "Trudy Claspill",
"body": "The error message is indicating that the first condition is not being met - the issue type of the triggering issue is not \"Sub-task\".\n\nAre these issues in a Team Managed project or a Company Managed project?\n\nIs the scope of this rule Global, multiple projects, or a single project?\n\nAlso, you don't need the rule Trigger that has multiple events. Try going back to the original trigger that was just \"When value changes for\" and the specified field.\n"
},
{
"author": "Laviniu Chis",
"body": "Thank you again for your patience [@Trudy Claspill](/t5/user/viewprofilepage/user-id/3569011)\n\nThese issues are in Company Managed project. The scope of this rule is for a single project. I reverted back to initial condition.\n\nnow the rule looks like this, but still the values don't sum up.\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337093iAFBE80A4C3CB3586/image-size/large?v=v2&px=999 \"image.png\")\n\nand the audit log shows\n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/337094i1291F7BDCB279081/image-size/large?v=v2&px=999 \"image.png\")\n"
},
{
"author": "Trudy Claspill",
"body": "That error message is telling you the Smart Value Condition in the branch is not being met.\n\nSmart values can be space and case sensitive. In this case, you are not using the correct capitalization of the smart value. It needs to be lookupIssues with a capital \"i\".\n\n![Screenshot 2024-07-22 at 10.01.40?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/337096iFFE2004593059052/image-size/large?v=v2&px=999 \"Screenshot 2024-07-22 at 10.01.40?AM.png\")\n"
},
{
"author": "Laviniu Chis",
"body": "That was it, the capital I. Thank you.\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/Sum-up-sub-task-custom-fields-to-Epic-custom-field/qaq-p/2759929 | [
"free",
"jira",
"jira-cloud"
]
|
{
"author": "Gopikrishna Mamidipudi",
"title": "When an Issue is assigned to a Sprint, story points should not be blank",
"body": "When an Issue is assigned to a Sprint, story points should not be blank\n"
} | [
{
"author": "Jacques",
"body": "Hello [@Gopikrishna Mamidipudi](/t5/user/viewprofilepage/user-id/5546361),\n\nI have just created this automation, and it works for me:\n\n![Screenshot 2024-07-18 074323.png](https://community.atlassian.com/t5/image/serverpage/image-id/336234i27DC95654DD5F8D3/image-size/large?v=v2&px=999 \"Screenshot 2024-07-18 074323.png\")\n\nIt's pretty simple: The rule checks for every change in the Sprint field. If there is a change, it then checks the value of the Story Points field. If this field is empty, then it removes the value from the Sprint.\n\nYou can further adapt this as necessary.\n\nThis is the exported automation rule (save the text as .json) and then import it in your instance. Some updates might be required.\n\n```\n{\"cloud\":true,\"rules\":[{\"id\":20566842,\"clientKey\":\"9f6d66b3-f584-3276-85f4-ba3ca4f68737\",\"name\":\"Remove sprint if Story Points is empty\",\"state\":\"ENABLED\",\"description\":\"\",\"authorAccountId\":\"557058:2ea5f4bb-5249-42bb-9eae-b792574d5001\",\"actor\":{\"type\":\"ACCOUNT_ID\",\"value\":\"557058:f58131cb-b67d-43c7-b30d-6b58d40bd077\"},\"created\":1721281192266,\"updated\":1721281192266,\"trigger\":{\"id\":\"490049582\",\"component\":\"TRIGGER\",\"parentId\":null,\"conditionParentId\":null,\"schemaVersion\":2,\"type\":\"jira.issue.field.changed\",\"value\":{\"changeType\":\"ANY_CHANGE\",\"fields\":[{\"value\":\"Sprint\",\"type\":\"fieldName\"}],\"actions\":[]},\"children\":[],\"conditions\":[],\"connectionId\":null},\"components\":[{\"id\":\"490049583\",\"component\":\"CONDITION\",\"parentId\":null,\"conditionParentId\":null,\"schemaVersion\":3,\"type\":\"jira.issue.condition\",\"value\":{\"selectedField\":{\"type\":\"NAME\",\"value\":\"Story Points\"},\"selectedFieldType\":\"com.atlassian.jira.plugin.system.customfieldtypes:float\",\"comparison\":\"EMPTY\",\"compareValue\":null},\"children\":[],\"conditions\":[],\"connectionId\":null},{\"id\":\"490049584\",\"component\":\"ACTION\",\"parentId\":null,\"conditionParentId\":null,\"schemaVersion\":10,\"type\":\"jira.issue.edit\",\"value\":{\"operations\":[{\"field\":{\"type\":\"NAME\",\"value\":\"Sprint\"},\"fieldType\":\"com.pyxis.greenhopper.jira:gh-sprint\",\"type\":\"SET\",\"value\":null}],\"advancedFields\":null,\"sendNotifications\":true},\"children\":[],\"conditions\":[],\"connectionId\":null}],\"canOtherRuleTrigger\":false,\"notifyOnError\":\"FIRSTERROR\",\"projects\":[],\"labels\":[],\"tags\":[],\"ruleScope\":{\"resources\":[\"ari:cloud:jira::site/b36b6567-78b1-4f62-a4c6-075678c97824\"]},\"ruleHome\":{\"ruleLifecycleHome\":{\"locationARI\":\"ari:cloud:jira-core::site/b36b6567-78b1-4f62-a4c6-075678c97824\"},\"ruleBillingHome\":{\"locationARI\":\"ari:cloud:jira-core::site/b36b6567-78b1-4f62-a4c6-075678c97824\"}},\"writeAccessType\":\"UNRESTRICTED\",\"collaborators\":[],\"billingType\":\"NORMAL\"}]}\n```\n\nHope this helps!\n\n[Gopikrishna Mamidipudi](https://community.atlassian.com/t5/user/viewprofilepage/user-id/5546361)\n",
"comments": null
},
{
"author": "Adolfo Casari",
"body": "I am not sure whether you can implement a validator within automation, but you could reset the Sprint back to empty if Story Points is empty .... or flag the issue:\n\n<https://community.atlassian.com/t5/Jira-questions/Use-automation-to-flag-issue/qaq-p/1415974>\n\nto highlights issues in the sprint without estimation (actually I would do this when you start the sprint). Then you can add another rule that unflag the issue when the estimation is set.\n\nHope it helps,\n",
"comments": [
{
"author": "Gopikrishna Mamidipudi",
"body": "Okay. Can I at least pop-up a message that \"Ticket cannot be assigned to a Sprint till you enter the Story Points for it.\"?\n"
},
{
"author": "Gopikrishna Mamidipudi",
"body": "When I Add a Comment - can I @ the Assignee in the comment?\n"
},
{
"author": "Trudy Claspill",
"body": "Yes, if you are talking about adding a comment in an Automation Rule. Refer to\n\n<https://support.atlassian.com/cloud-automation/docs/jira-smart-values-users/>\n"
}
]
},
{
"author": "Gopikrishna Mamidipudi",
"body": "I have the following Automation but how do I get it to work?\n\n\"When Value Changes for SPRINT?\"\n\n\"If SPRINT is not empty?\n\nIf STORY POINTS is empty?\n\nEdit STORY POINTS\n",
"comments": null
},
{
"author": "Trudy Claspill",
"body": "Hello [@Gopikrishna Mamidipudi](/t5/user/viewprofilepage/user-id/5546361)\n\nWelcome to the Atlassian community.\n\nPlease provide screen images of the rule you have created and explain how the results are not what you expect.\n\nPlease also provide screen images showing the details of the Audit Log for the rule execution.\n",
"comments": [
{
"author": "Gopikrishna Mamidipudi",
"body": "![Picture1.png](https://community.atlassian.com/t5/image/serverpage/image-id/336398iA806DEC859E02AB4/image-size/large?v=v2&px=999 \"Picture1.png\")![Picture2.png](https://community.atlassian.com/t5/image/serverpage/image-id/336399i66122AE4F6A63FA3/image-size/large?v=v2&px=999 \"Picture2.png\")![Picture3.png](https://community.atlassian.com/t5/image/serverpage/image-id/336401i80C6FA09D28B5E7D/image-size/large?v=v2&px=999 \"Picture3.png\")![Picture4.png](https://community.atlassian.com/t5/image/serverpage/image-id/336402i4BC7BB045E3B0C8A/image-size/large?v=v2&px=999 \"Picture4.png\")\n\nStory Points is EMPTY and I'm able to assign the ticket to a Sprint.\n\nNothing happened -- and it shows a SUCCESS in the AuditLog.\n\nI was hoping the last step in Rule -- \"Edit Story Points\" -- will pop up the JIRA ticket and not save the Sprint info.\n"
},
{
"author": "Trudy Claspill",
"body": "![Screenshot 2024-07-18 at 9.30.56?AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/336437i03687281BA43A346/image-size/large?v=v2&px=999 \"Screenshot 2024-07-18 at 9.30.56?AM.png\")\n\nThis rule worked for me.\n\nDid you make sure to refresh the issue view after the rule completed?\n"
},
{
"author": "Gopikrishna Mamidipudi",
"body": "What am I looking for? Will the cursor go land in the Story Points field? I'm not sure what to expect with the action \"Edit\"?\n"
},
{
"author": "Trudy Claspill",
"body": "Rules run in the background using the Jira REST API. The execution of the rule will not open any screens or pop up any messages.\n\nWhen you change the sprint field directly in the issue view or through the Backlog screen, that will trigger the rule. The rule will run. After the rule completes you would need to refresh the tab where you have the issue displayed in order to see changes made by the rule.\n"
}
]
}
]
| https://community.atlassian.com/t5/Automation-questions/When-an-Issue-is-assigned-to-a-Sprint-story-points-should-not-be/qaq-p/2757414 | [
"workflow"
]
|
{
"author": "Kit",
"title": "Unable to put in correct credentials in Git",
"body": "Good Evening,\n\nYesterday was the first day in a few months that I used git to upload a new project into a new Bitbucket repository. When I got the Atlassian prompt to enter my credentials, I put the correct email address in, but I forgot that I had to use an App Password instead of my Bitbucket web account, so I got the remote: Invalid credentials, followed by fatal: Authentication failed for...my Bitbucket repo. I can't find any way of getting that prompt back so that I can enter my correct App Password. I've been working on this since this time last night, and have searched the questions on here, as well as general web search and can't find an answer.\n\nI've tried creating new repos, creating new projects to try and upload, and I keep getting stuck with the same Invalid credentials error.\n\nMy OS is Kubuntu 24.04, and I am using Git version 2.43.0. I'm not using any kind of password manager, SourceTree, etc. I just use plain Git...however it caches this password information. Other than the initial Atlassian login prompt, I do all of my pulls, pushes, merges, etc. in the Linux command line. Despite everything that I could find online about clearing out the saved incorrect password, I still can't get the Atlassian login prompt back.\n\nI would greatly appreciate any help that could be provided.\n\nThanks for your time and consideration.\n"
} | [
{
"author": "Theodora Boudale",
"body": "Hi Kit and welcome to the community!\n\nYou are right that you need to use an app password instead of a password when you clone, pull, or push to a repo via HTTPS.\n\nIf you do not get prompted for a password again, Git may be configured to use a credential helper.\n\nIf you run the following command on a terminal on your machine:\n\n```\ngit config --list\n```\n\nAre there any lines in the output that start with **credential.helper**? If so, what are the values assigned to these?\n\nIf you prefer to use SSH instead and you have set up SSH keys, you'll need use the SSH URL of a repo to clone it. This has the format\n\n```\[email protected]:workspace-id/repo-slug.git\n```\n\nso you'll need to do\n\n```\ngit clone [email protected]:workspace-id/repo-slug.git\n```\n\nwhere **workspace-id** and **repo-slug** replace with the values for your repo.\n\nIf you have an existing clone whose remote is an HTTPS URL, you'll need to change it to the SSH URL:\n\n**1.** Navigate to the directory of the existing clone from a terminal application\n\n**2.** Run the command\n\n```\ngit remote -v\n```\n\nIf the output looks like the following:\n\n```\norigin https://[email protected]/workspace-id/repo.git (fetch)\norigin https://[email protected]/workspace-id/repo.git (push)\n```\n\nThis shows that the clone is using an HTTPS remote URL.\n\n**3.** You can change it to the SSH one with the command:\n\n```\ngit remote set-url origin [email protected]:workspace-id/repo-slug.git\n```\n\nPlease feel free to reach out if you have any questions!\n\nKind regards, \nTheodora\n",
"comments": [
{
"author": "Kit",
"body": "Hi Theodora,\n\nThanks for the response! I wasn't using any type of credential manager with git.\n\nI have, however figured out what was going on, and got my git communicating with my repos again.\n\nFor anyone else that may run into this same head-scratcher of a problem, here is what I found: My credentials were not stored in git, or any type of credential manager associated with it. What turned out to be the case was that my credentials were stored in my system's \"wallet\". Since I am running Kubuntu (Ubuntu with the KDE Plasma desktop), the git credentials got stored in the KDEWallet. I changed the wrong password entry and then entered my app password, and I am now back up and running! I never in a million years would have thought that they got stored in there, I was even looking in Firefox and Chrome's password storage (I never save anything in those), and of course nothing was in there.\n\nI dare say that this would have even stumped Sherlock Holmes :-)\n\nThank you so much to Theodora and Aron for your suggestions - they got me thinking outside of the box I was in.\n\nAll the best!\n\nKit\n"
},
{
"author": "Theodora Boudale",
"body": "Hi Kit,\n\nIt's good to hear that you figured this out, and thank you for sharing the solution!\n\nPlease feel free to reach out if you ever need anything else!\n\nKind regards, \nTheodora\n"
}
]
},
{
"author": "Aron Gombas _Midori_",
"body": "[@Kit](/t5/user/viewprofilepage/user-id/5593930) As an alternative, I would suggest that you try using the [SSH protocol with Bitbucket and Git](https://support.atlassian.com/bitbucket-cloud/docs/configure-ssh-and-two-step-verification/).\n\nIt requires a little work to set it up once, but then the experience is very smooth and it is probably \"more secure\" than password based authentication.\n",
"comments": [
{
"author": "Kit",
"body": "Thanks for the suggestion Aron.\n\nI got everything setup properly following the instructions from here: <https://support.atlassian.com/bitbucket-cloud/docs/set-up-personal-ssh-keys-on-linux/> \nI tested as indicated at the end of the instructions, and the SSH connection test worked. However, whenever I then try to do a git push/pull, etc. I still get the remote: Invalid credentials error. I'm not sure how to get rid of those old invalid credentials.\n\nI'll keep digging and see if I am missing something somewhere. \nThanks again for the suggestion, I'm sure it will work great as soon as I can get rid of the old credentials.\n"
}
]
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-put-in-correct-credentials-in-Git/qaq-p/2813593 | [
"bitbucket-cloud",
"cloud",
"git"
]
|
{
"author": "Mukesh Patel",
"title": "Can not committ",
"body": "We can not make commits after our accounting system changed and a payment was delayed. This is despite reducing the numbers of users to less than 10.\n\nThere is also no person to call for the issue. Has anyone got actual support from Atlassian for this type of issue?\n"
} | [
{
"author": "vikram",
"body": "Hi [@Mukesh Patel](/t5/user/viewprofilepage/user-id/5593917)\n\nWelcome to Atlassian Community.\n\nIf you have paid subscription you can raise support ticket from below url\n\n<https://support.atlassian.com/>\n\nDefinitely Atlassian Team will response quickly. (ASAP)\n\nVikram P\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Can-not-committ/qaq-p/2813572 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Douglas W_ Palme",
"title": "Cannot get bitbucket cloud to connect to Xcode",
"body": "I have never been as frustrated as I have been with this. All I am trying to do is setup Xcode to connect to a bitbucket repository and all I seem to get is an error about loading owners.\n\nI setup an app password, gave it access to everything and it still won't work.\n\nIs there any simple straight forward documentation on this? I mean this cannot be this difficult.\n"
} | [
{
"author": "Theodora Boudale",
"body": "Hi Douglas and welcome to the community!\n\nXcode is a third-party application and as such, we don't have documentation on it.\n\nAre you asked to provide username and password in order to connect to the Bitbucket repo? If so, the use of app password, instead of the account's password, is correct, as your account's password can only be used for logging in to <https://bitbucket.org/> from browser.\n\nAre you also using the correct username for your account, which is listed here?\n\n* <https://bitbucket.org/account/settings/>\n\nIf you use the correct username and an app password with the necessary permissions:\n\n1. What operation is Xcode trying to do? Clone the repo? Or perform an API call (and if so, what API call)?\n2. What is the output of the operation that Xcode is trying to do?\n\nKind regards, \nTheodora\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Cannot-get-bitbucket-cloud-to-connect-to-Xcode/qaq-p/2813527 | [
"bitbucket-cloud",
"cloud",
"xcode"
]
|
{
"author": "jknopp",
"title": "Having trouble showing file history",
"body": "Using the BB web interface, when I'm in the source view for a single file, the Commit History dropdown never populates, and if I select History from the first dropdown, it eventually times out with the error message \"Having trouble showing file history\". \n\nThis has been the case for months, most of the time (occasionally it works).\n\nI know there'a bug with commit history when there are non-ascii characters in the path or filename, but that's not the case here.\n\nThe history comes up fine if I use command line git in a checked out copy.\n\nAnyone else run into this?\n"
} | [
{
"author": "Patrik S",
"body": "Hey [@jknopp](/t5/user/viewprofilepage/user-id/3908460) ,\n\nand welcome to the Community!\n\nI wasn't able to reproduce this behavior on my end with multiple repositories, so I'd like to ask you to perform a few tests:\n\n* Make sure to use one of the [bitbucket supported browsers](https://confluence.atlassian.com/bbkb/which-web-browsers-does-bitbucket-support-1168845119.html)\n* Try loading the page in your browser's incognito mode, so we rule any any possible cache issue\n* Disable any browser extensions you may have and tests if the issue persists.\n\nAdditionally, is this issue happening for all users on your repository, or only for you?\n",
"comments": [
{
"author": "jknopp",
"body": "Thanks for the response.\n\nOf course it is working now. I have noticed it being a bit inconsistent before though, so not entirely surprising. I'll try your ignognito/extension steps next time I come across the issue.\n\nBrowser is up to date chrome so shouldn't be an issue there.\n"
}
]
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Having-trouble-showing-file-history/qaq-p/2813371 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "BrahimDev",
"title": "I Am Encountring 500 Internal Server Error When Adding Comment to Pull Request Threw The Api.",
"body": "Hello Everyone , I am encountering a `500 Internal Server Error` while trying to add a comment to a pull request using the Bitbucket API. I have been using the following endpoint and request format:\n\n**Endpoint:** `POST `<https://api.bitbucket.org/2.0/repositories/{workspace}/{repo_slug}/pullrequests/{pullRequestId}/comments>\n\n**Request Body:**\n\n{ \"content\": { \"raw\": \"Test comment from bot\" } }\n\n**Details:**\n\n* **Workspace:** `{workspace}`\n* **Repository Slug:** `{repo_slug}`\n* **Pull Request ID:** `{pullRequestId}`\n* **Error ID from Response:** `f9f2948716a144c3927b477d12992011`\n\n**Issue:** I receive the following error response:\n\n{ \"type\": \"error\",\n\n\"error\": { \"message\": \"Something went wrong\",\n\n\"id\": \"f9f2948716a144c3927b477d12992011\"\n\n} }\n\nI have verified that:\n\n* The request URL and payload format are correct.\n* The payload meets the API's specifications.\n* I am not exceeding any API rate limits.\n\nCould you please help me understand what might be causing this error and how I can resolve it?\n\nTHANK YOU.\n"
} | [
{
"author": "Patrik S",
"body": "Hello [@BrahimDev](/t5/user/viewprofilepage/user-id/5593513) ,\n\nand welcome to the Community!\n\nSince the repository you're testing with seems to be a public repository, I suspect this error has to do with the authentication not being provided.\n\nCould you confirm if you are authenticating the request? If not, could you try authenticating using basic auth (username and [app password](https://support.atlassian.com/bitbucket-cloud/docs/create-an-app-password/)) or a [repo access token](https://support.atlassian.com/bitbucket-cloud/docs/repository-access-tokens/) and let us know if the error persists?\n\nEven though the repository is public, the API call to add a comment needs to come from an authenticated user/token bot.\n\nThank you, [@BrahimDev](/t5/user/viewprofilepage/user-id/5593513) !\n\nPatrik S\n",
"comments": [
{
"author": "BrahimDev",
"body": "Thank you\n"
}
]
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/I-Am-Encountring-500-Internal-Server-Error-When-Adding-Comment/qaq-p/2813131 | [
"api",
"bitbucket-cloud",
"cloud",
"rest-api"
]
|
{
"author": "psimka",
"title": "Didn't get the password recovery email",
"body": "I have an old (from 2017) account on bitbucket and I forgot the password.\n\nThe problem is I can't get the email with a recovery link. Otherwise I am sure that account exists because I cant set up a new account on this email.\n\nWhat should I do?\n\nYes I was checking spam and other folders, I also chceck the email delivery on different account on the same domain and it worked properly. The only problem is with this old account. Please help.\n"
} | [
{
"author": "Patrik S",
"body": "Hey [@psimka](/t5/user/viewprofilepage/user-id/5593377) ,\n\nand welcome to the Community!\n\nAs we're going to need you to share the email address with us, so we can check our mail logs, I'm going to create a support ticket for you, so that information can be shared in a private channel (compared to public here in community).\n\nYou should be receiving an email with the ticket link in a few minutes. In case you don't receive it, please let me know and I can share it here (the link is only accessible to you and atlassian staff).\n\nThank you, [@psimka](/t5/user/viewprofilepage/user-id/5593377) !\n\nPatrik S\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Didn-t-get-the-password-recovery-email/qaq-p/2813129 | [
"atlassian-accounts",
"bitbucket-cloud",
"cloud",
"not-applicable"
]
|
{
"author": "enes.senoglu",
"title": "I am not receive invitation email",
"body": "Hi,\n\nI just started today, but I am not able to access their bitbucket workspaces. I am not receiving any invitation emails that are supposed to have been sent. I don't understand why it doesn't work, I have received \"Welcome to Bitbucket\" emails and similar from Atlassian.\n\nregard.\n\nEnes\n"
} | [
{
"author": "Theodora Boudale",
"body": "Hi Enes and welcome to the community!\n\nI can see that emails we sent to your email address on 11th September were dropped because we received a bounce response from your mail server. However, emails that were sent yesterday show to have been successfully delivered to your mail server. I can also see in our system that your account has access to a Bitbucket workspace now.\n\nIs this resolved now or are you still experiencing issues? E.g. were you invited to some additional workspaces for which you do not receive an invitation?\n\nKind regards, \nTheodora\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/I-am-not-receive-invitation-email/qaq-p/2813066 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "aptac01",
"title": "\"Invalid two-step verification code\" on login",
"body": "Was tired of getting message on every login that said \"set up 2fa, its so much more safe\" (or something along the lines). \n\nWent through the process of adding another account to my 2fa app on my phone. Entered code to check it, it worked, cool. \n\nThen i was redirected to login page. I logged in, it asked me for 2fa, i entered code, it worked. But then it asked me for 2nd time, i entered the next code and got error \"Invalid two-step verification code\". \n\nThe funniest thing is - i can easily log in to id.atlassian.com/login and change my personal account settings. So, 2fa works, but not on bitbucket?\n\nI changed 2fa (disabled and enabled again) several times in atlassian.com account, issue still persists. \n\nOne notable thing - i'm from Russia and i'm unable to login on bitbucket even when i'm using VPN. \n\nIs it sanctions or atlassian effed bitbucket up?\n"
} | [
{
"author": "Theodora Boudale",
"body": "Hi and welcome to the community!\n\nBitbucket uses Atlassian accounts (the ones for <https://id.atlassian.com/>) for authentication. At the moment, it is possible to set up 2FA both for a Bitbucket account (from <https://bitbucket.org/account/settings/two-step-verification/manage>) and also for the connected Atlassian account (for <https://id.atlassian.com/manage-profile/security>).\n\nIf you do that, you'll get asked for a 2FA code twice when logging in to Bitbucket, first for the Atlassian account and then for the Bitbucket account. There should be two separate entries/accounts in the authenticator app, one for the Atlassian account and one for the Bitbucket account and the codes for one cannot be used for the other.\n\nTo avoid confusion, you can disable one of the two 2FA options and keep only one. Please ensure that you also keep the correct entry/account in the authenticator app that corresponds to the one you are keeping.\n\nPlease feel free to reach out if you have any questions.\n\nKind regards, \nTheodora\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/quot-Invalid-two-step-verification-code-quot-on-login/qaq-p/2812956 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Kamal Lemseffer",
"title": "Unable to login to bitbucket cloud",
"body": "I am having the same issue as described in the ticket below.\n\n<https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-login-Bitbucket/qaq-p/2789477>\n"
} | [
{
"author": "vikram",
"body": "Hi [@Kamal Lemseffer](/t5/user/viewprofilepage/user-id/3940833)\n\nIf you have not logged in for log time then your account (user) will be blocked or deactivated, you have to write to support if you have any price plan as from below url\n\n<https://support.atlassian.com/contact/#/>\n\nother wise you have wait until one of the Atlassian team member unlocks or activate's your account.\n\nVikram P\n",
"comments": [
{
"author": "Ben",
"body": "Hi [@Kamal Lemseffer](/t5/user/viewprofilepage/user-id/3940833)\n\nYour account has not been logged into via the UI since 2018 and was de-activated as a result. I've just re-activated it so you should be able to login now :)\n\nCheers!\n\n- Ben (Bitbucket Cloud Support)\n"
}
]
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-login-to-bitbucket-cloud/qaq-p/2812163 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Hasmukh Mistry",
"title": "Why I can not compare and merge changes from parent to fork repo?",
"body": "\\<screenshot_removed_for_privacy\\> \n\nI have forked the repo. Now When I try to compare and merge changes from parent it ends up with an error. Please check network response below too. \n\n```\n{ \n \"type\": \"error\",\n \"error\": {\n \"message\": \"Something went wrong\", \n \"id\": \"de6ea9ded3ab4b77bab934d11337fb18\"\n }\n}\n```\n"
} | [
{
"author": "Mark C",
"body": "Hi [@Hasmukh Mistry](/t5/user/viewprofilepage/user-id/5578554)\n\nThank you for reaching out to the community.\n\nWould it be possible for you to confirm how are you currently merging from the forked repo to the parent repo at the moment? \n\nRegards, \nMark C\n",
"comments": [
{
"author": "Hasmukh Mistry",
"body": "Hello [@Mark C](/t5/user/viewprofilepage/user-id/1210823) \n\nThanks for responding. \n\nI usually navigate to Branches \\>\\> From Right Side '...' \\>\\> Compare Commits, Branches or Tags. \n\nWhich forms the url like : <https://bitbucket.org/workspace/repo/branches/compare> \n\nThen I compare the Source AND Destination. I generally prefer Fast Forward Merge when i sync parent to my fork repo. And this is the only place I found this option. \n\nLet me know if you need any further information \n\nThanks, \nHasmukh \n"
},
{
"author": "Hasmukh Mistry",
"body": "Hello [@Mark C](/t5/user/viewprofilepage/user-id/1210823) \n\nAlso , I am merging changes **from Parent** to **Fork** . Not to the Parent \n\nThanks. \nHasmukh\n"
},
{
"author": "Mark C",
"body": "Hi [@Hasmukh Mistry](/t5/user/viewprofilepage/user-id/5578554)\n\n<br />\n\nMay I know if you've tried using the \"Sync\" button located from the repository Overview page? \n\nRegards, \nMark C\n"
},
{
"author": "Hasmukh Mistry",
"body": "Hi [@Mark C](/t5/user/viewprofilepage/user-id/1210823)\n\nYes I tried, But that creates merge commit on my fork repo. And I would like to avoid that. \n\nThanks\n"
},
{
"author": "Theodora Boudale",
"body": "Hi Hasmukh,\n\nPlease allow me to step in as Mark is out of office at the moment.\n\nI checked the error code you provided in your post, and our system shows a **Request Timeout Error** for this code. We have the following limits for diffs in Bitbucket Cloud:\n\n* <https://support.atlassian.com/bitbucket-cloud/docs/limits-for-viewing-content-and-diffs/>\n\nDoes the diff between these two branches exceed any of these limits?\n\nYou can sync the two repos locally if this is not possible from the UI:\n\n**1.** Clone the fork\n\n**2.** Navigate to the clone directory of the fork and add another remote to the clone that points to the parent\n\n```\ngit remote add parent https_or_ssh_url_of_parent_repo\n```\n\n**3.** Fetch the branches from the parent with\n\n```\ngit fetch parent\n```\n\n**4.** If master is not the currently checked out branch in the clone, check out master branch\n\n```\ngit checkout master\n```\n\n**5.** Then, merge the parent's master into your local master\n\n```\ngit merge parent/master\n```\n\nIf the fork's master doesn't have any additional commits that don't exist on the parent, and if you haven't set up Git on your computer to always merge with a merge commit, Git will merge with fast-forward. You can then push this to the fork.\n\nJust a heads up, I removed the screenshots from your post for privacy reasons, as they were showing workspace IDs and repo names.\n\nKind regards, \nTheodora\n"
},
{
"author": "Hasmukh Mistry",
"body": "Hi Theodora \n\nThanks. Yes these steps work too. And you are right about exceeding limits. I guess I have to update my fork locally and push to bitbucket. \n\nThank you\n"
},
{
"author": "Theodora Boudale",
"body": "You are welcome, Hasmukh. Please feel free to reach out if you ever need anything else!\n\nKind regards, \nTheodora\n"
}
]
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Why-I-can-not-compare-and-merge-changes-from-parent-to-fork-repo/qaq-p/2812589 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Yijun Hou",
"title": "Issue when setting up ssh key",
"body": "I'm following up with wiki here:\n\n<https://support.atlassian.com/bitbucket-cloud/docs/set-up-personal-ssh-keys-on-macos/>.\n\nAt this step -\n\nTo ensure the correct SSH key is used when connecting to Bitbucket, update or create your SSH configuration file (\\~/.ssh/config) with the following settings: \n123`Host bitbucket.org AddKeysToAgent yes IdentityFile ~/.ssh/{ssh-key-name}` \n`I met this error:`\n\nzsh: command not found: AddKeysToAgent\n\nzsh: command not found: IdentityFile\n"
} | [
{
"author": "Mark C",
"body": "Hi [@Yijun Hou](/t5/user/viewprofilepage/user-id/5592200)\n\nThanks for reaching out to the community.\n\nYou can try adding the SSH key in the SSH agent using the **ssh-add** command. \nYou can find this KB for more information: [Multiple SSH Keys settings for different Bitbucket Cloud Accounts](https://confluence.atlassian.com/bbkb/multiple-ssh-keys-settings-for-different-bitbucket-cloud-accounts-1168847503.html) \n\nRegards, \nMark C\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Issue-when-setting-up-ssh-key/qaq-p/2812121 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Pritha Mahata",
"title": "Pipeline update incident?",
"body": "Since Friday 13/9/2024, a bitbucket pipeline is failing on step \"docker compose up -d\" with error: \nError response from daemon: authorization denied by plugin pipelines: --mounts is not allowed \nAny pointer to solve this?\n"
} | [
{
"author": "Geoffrey S_ Zub",
"body": "I don't have any answer to this, but can add another datapoint that this started happening on our integration test step which also used docker compose with volumes. I am wondering if this is a result of their impending upgrade and if they changed the whitelist for allowable volumes to be attached on the backend, but the upgrade the pipeline runtime has not occurred (as it is scheduled for tomorrow) and so this is now failing...\n",
"comments": [
{
"author": "Pritha Mahata",
"body": "Not sure about what they changed in the docker end for the latest release, that's yet to be found out. For now we have pinned our docker:dind image to docker:25-dind as suggested by Atlassian support.\n"
},
{
"author": "Geoffrey S_ Zub",
"body": "Yeah, reverting docker-compose to v2.29.2 (from v2.29.4) worked for me.\n"
}
]
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Pipeline-update-incident/qaq-p/2812153 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Moises Garc?a",
"title": "Can the value of a Deployment variable be an array?",
"body": "How can I pass and array of IPs from a Deployment variable to a script in a step?\n"
} | [
{
"author": "Ben",
"body": "Hi Moises,\n\nDynamic variables in the way you've described are unfortunately not yet supported in pipelines. We have a feature request raised with our developers, however, that you may **Watch** to receive future updates and **Vote**for to improve its visibility with regard to customer demand:\n\n* <https://jira.atlassian.com/browse/BCLOUD-22848>\n\nYou could write a shell script to assign an array of values to an environment variable, however, for example:\n\n*\n\n ```\n F=\"a b c\"\n\n for i in ${F}\n\n do\n\n echo $i\n\n done?\n ```\n\nHope this helps.\n\nCheers!\n\n- Ben (Bitbucket Cloud Support)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Can-the-value-of-a-Deployment-variable-be-an-array/qaq-p/2811724 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Francesco Antonio Sganga",
"title": "Can't login with new account",
"body": "Hello,\n\nOne of my teammate tryed to create an account with his company email address but the email address were not created yet in that moment.\n\nNow we created that email address but we're not able to sign up using the same email address. For us it's important to use that email address.\n\nHow can I get help from Atlassian?\n"
} | [
{
"author": "Theodora Boudale",
"body": "Hi Francesco Antonio,\n\nIs your teammate's email account operational now? Can they receive emails to that email address from others (outside Atlassian)?\n\nIs your teammate's email address from the same domain name as your own email, that you used to post in community? I removed from our suppression list all suppressed email addresses from your domain name. If your teammate has an email address from the same domain, and if they can receive emails from others, please send a new invitation now or ask them to sign up again.\n\nIf you are still experiencing issues or if the email address is from a different domain name, you can reach out to the support team and share the affected email address (please do not post it here, as this is a public forum).\n\nYou can create a ticket for account-related issues via <https://www.atlassian.com/company/contact/purchasing-licensing#/>. Please mention in the ticket description your teammate's email address and also that they don't receive Atlassian emails. The ticket will be visible to you and Atlassian staff, so anything you post there won't be public.\n\nKind regards, \nTheodora\n",
"comments": [
{
"author": "Francesco Antonio Sganga",
"body": "Yes He can receive emails outside Atlassian.\n\nYes the domain is the same as my account.\n\nWe tried again and it worked\n\nThanks for your time\n\n(I wrote here because with a free account I don't have ways to reach the contact support...)\n"
},
{
"author": "Theodora Boudale",
"body": "Thank you for your reply, it's good to hear that it worked!\n\nWhile you can't contact the Bitbucket support team with a Free plan, you can still contact our Customer Advocate team for questions and issues related to your account or a teammate's account, like login issues. You can do so with the link I shared in my previous reply.\n\nYou are more than welcome to also create a question in community of course, and we have Atlassian staff checking community. But if we need to know details like an email address of someone else in order to resolve the issue, then we will suggest a ticket to our Customer Advocate team.\n\nKind regards, \nTheodora\n"
}
]
},
{
"author": "Annie _DevSamurai",
"body": "Hi [@Francesco Antonio Sganga](/t5/user/viewprofilepage/user-id/5590039)\n\nIt sounds like when your teammate first tried to sign up, the email address wasn't active. Here are some suggestions you can try:\n\n* If you're a Jira admin, go to **User Management** \\> Look for any user with '**Invited** ' status \\> Click '**Resend invite**'.\n* If the user is marked as '**Suspended** ', restore their access and click '**Resend invite**'.\n\n![Screenshot 2024-09-13 at 18.08.20.png](https://community.atlassian.com/t5/image/serverpage/image-id/347328i04FEC29B3317F4BC/image-dimensions/405x311?v=v2 \"Screenshot 2024-09-13 at 18.08.20.png\")\n\n=\\> Then, your teammate needs to check their email for the new invitation link and complete the sign-up process.\n\nI hope this may help!\n",
"comments": [
{
"author": "Francesco Antonio Sganga",
"body": "Hello, I tried to resend invite, also we tried to sign up again but he do not receive the invite code...\n"
}
]
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Can-t-login-with-new-account/qaq-p/2811600 | [
"atlassian",
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Rashmitha Ramaraju",
"title": "Unwanted components getting added in the PR especially Object translations getting added",
"body": "Hi Team,\n\nI am facing a different issue. when even our team members adding deleted items, then unwanted object translations are getting added in PR as deleted items.\n\nThis issue is not happening for all the PRs. It happening for few PRs only. Can you please help me on this.\n\nThanks,\n\nRashmi\n"
} | [
{
"author": "Mark C",
"body": "Hi [@Rashmitha Ramaraju](/t5/user/viewprofilepage/user-id/5591681)\n\n<br />\n\nWelcome to the community. \n\nIn order for us to investigate the issue further, would it be possible for you to raise a support ticket with us through this link? - <https://support.atlassian.com/contact/#/> \n\nRegards, \nMark C\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Unwanted-components-getting-added-in-the-PR-especially-Object/qaq-p/2811493 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Peter Miller",
"title": "This pull request was updated Reload page fails",
"body": "![Screenshot 2024-09-13 102819.png](https://community.atlassian.com/t5/image/serverpage/image-id/347256iACBA0A6B09D8379D/image-size/large?v=v2&px=999 \"Screenshot 2024-09-13 102819.png\")\n\nWhen clicking this popup alert in Bitbucket, the page does not reload. Changes to the source do not show up until I reload the whole page using the browser's reload button (beside the URL input)\n"
} | [
{
"author": "Ben",
"body": "Hi Peter,\n\nI've attempted this on my own repository and was not able to reproduce the issue - the page shows the updated changes without issue.\n\nCan you clear your browser cache and attempt this again in your current browser? I'd also like you to then test a different browser to see if the issue persists.\n\nCheers!\n\n- Ben (Bitbucket Cloud Support)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/This-pull-request-was-updated-Reload-page-fails/qaq-p/2811244 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Folake Susan Aiyebo",
"title": "i need help to set up my email with leadsleap can somebody help. folake",
"body": "I need help with my autopilot email funnel folake susan bitbucket\n"
} | [
{
"author": "Syahrul",
"body": "G'day, [@Folake Susan Aiyebo](/t5/user/viewprofilepage/user-id/5591391)\n\nWelcome to the community!\n\nCould you please provide more context about the help you need? I suggest explaining the specific use case or goals you want to achieve using Bitbucket.\n\nHaving a clear understanding of your goals would help me to better understand your issue and assist you more effectively.\n\nRegards, \nSyahrul\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/i-need-help-to-set-up-my-email-with-leadsleap-can-somebody-help/qaq-p/2811223 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Peter Miller",
"title": "Commits not showing in overview page",
"body": "The Commits tab for a pull request lists the following git hashes:\n\n8c990... \n2c42c... \n09c79... \n73ce8... \nHowever the Overview page omits commit 2c42c...: \n\n\\<user\\> UPDATED the pull request with 3 commits: 73ce8..., 09c79..., 8c990... 46 minutes ago\n\n![overview.png](https://community.atlassian.com/t5/image/serverpage/image-id/347669iD9B1B4D058C6057F/image-size/large?v=v2&px=999 \"overview.png\")![commits.png](https://community.atlassian.com/t5/image/serverpage/image-id/347670i8EAF9F74A9D994F3/image-size/large?v=v2&px=999 \"commits.png\")\n"
} | [
{
"author": "Mark C",
"body": "Hi [@Peter Miller](/t5/user/viewprofilepage/user-id/5483170)\n\nThank you for reaching out to the community.\n\nCould you clarify from which part of the overview page it is now showing?\n\nRegards, \nMark C\n",
"comments": [
{
"author": "Peter Miller",
"body": "[@Mark C](/t5/user/viewprofilepage/user-id/1210823) i have uploaded some screenshots\n"
},
{
"author": "Mark C",
"body": "Hi [@Peter Miller](/t5/user/viewprofilepage/user-id/5483170)\n\nMay I know what merge strategy you've used? \n\nRegards, \nMark C\n"
},
{
"author": "Peter Miller",
"body": "I'm not sure hot to tell but here are the redacted commit messages:\n\n![commits.png](https://community.atlassian.com/t5/image/serverpage/image-id/348295i64F47A989F6F0839/image-size/large?v=v2&px=999 \"commits.png\")\n"
},
{
"author": "Mark C",
"body": "Hi [@Peter Miller](/t5/user/viewprofilepage/user-id/5483170)\n\nIn this case, would you be able to raise a support request with us through this link? - <https://support.atlassian.com/contact/#/>\n\nYou can reference this community post when you raise a request. \nThis is because we would need to investigate this further on our end.\n\nRegards, \nMark C\n"
}
]
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Commits-not-showing-in-overview-page/qaq-p/2811241 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "McLone",
"title": "Login loop to \"We couldn?t log you in\"",
"body": "Hello!\n\nWhen I try to login in, I get a page \"We couldn't log you in\" and cannot go any further.\n\nCan someone help me, please?\n\nCheers\n"
} | [
{
"author": "Theodora Boudale",
"body": "Hi and welcome to the community!\n\nYour Bitbucket Cloud account was in a dormant state, which is the reason for the error you were seeing. The dormant state has nothing to do with the number of unsuccessful logins; The reason for that status is because you didn't log in to your account since around 2017-2018 when we were doing the integration with Atlassian accounts (<https://id.atlassian.com/>) for authentication.\n\nI just reactivated your account. Can you try logging in when you have some time, and let me know if the issue is resolved?\n\nKind regards, \nTheodora\n",
"comments": null
},
{
"author": "vikram",
"body": "Hi [@McLone](/t5/user/viewprofilepage/user-id/5591287)\n\nWelcome to Atlassian Community,\n\nIf you try to login more than the count specified for incorrect login then your email will be deactivated and blocked by Atlassian.\n\nWait till one of the Atlassian person deactivate your user, then only you will be able to login.\n\nVikram P\n",
"comments": [
{
"author": "McLone",
"body": "Hey Vikram,\n\nNot sure what I did to deserve account limbo, but it wasn't that. First connection by Apple Account, maybe on a very old \"classic\" account which might have been disabled for inactivity.\n\nI hope an \"Atlassian person\" will help me \\<3\n\nCheers\n"
}
]
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Login-loop-to-quot-We-couldn-t-log-you-in-quot/qaq-p/2811094 | [
"cloud"
]
|
{
"author": "Tom Cohen",
"title": "Leaving a workspace",
"body": "I cannot find the way to leave the workspace anywhere. \ncan anyone please direct me where can i find the option? \nthere is no \"leave\" button in All Workspaces window.\n"
} | [
{
"author": "Ben",
"body": "Hi [@Tom Cohen](/t5/user/viewprofilepage/user-id/5591110)\n\nI can see you are a member of many different workspaces. I've just refreshed the workspace membership for all 14 workspaces but this has removed access to none.\n\nThe only time you would not see a **Leave** button is if you were the only workspace admin/member on that workspace, as this would leave the workspace orphaned. I'd suggest deleting any workspace where you are the only member - you can verify this by navigating to **Workspace Settings \\> User Directory**.\n\nIf the above is not the case - please share a screenshot of what you are seeing, with the workspace details blurred/boxed out (as this is a public forum).\n\nCheers!\n\n- Ben (Bitbucket Cloud Support)\n",
"comments": [
{
"author": "Tom Cohen",
"body": "Hi [@Ben](/t5/user/viewprofilepage/user-id/4537226) \nI am not the owner or admin of most of my workspaces. \nthere are actually only two that i am an admin in. those i have the \"leave\" button in (both starting with a Capital letter, and ends with ending with \"eka\"). \nall the others are workspaces created by my students to share their work with me, and now i cannot leave them.![Screenshot 2024-09-16 141148.png](https://community.atlassian.com/t5/image/serverpage/image-id/347515i1CE9C2DBD76ACB95/image-size/large?v=v2&px=999 \"Screenshot 2024-09-16 141148.png\") \n\ncan you please remove me from all workspaces except the two i have mentioned?\n"
},
{
"author": "Ben",
"body": "Hi Tom,\n\nI can see that the workspaces that you're unable to leave are all using the unified user management experience.\n\nI've checked with our engineering team and I'd like to inform you that this is currently an expected behaviour that you can't leave the workspace from the Bitbucket Cloud UI, as user management is handled in the Atlassian Admin portal.\n\nHence, to leave those workspaces, you will need to contact the organization/site admins for those workspaces to remove your access. Unfortunately, we don't have the access necessary to perform this on your behalf.\n\nI have updated our documentation to reflect the same:\n\n* <https://confluence.atlassian.com/bbkb/leave-a-workspace-1207179003.html>\n\nCheers!\n\n- Ben (Bitbucket Cloud Support)\n"
}
]
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Leaving-a-workspace/qaq-p/2810843 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Andrew Klossner",
"title": "Trigger-Pipeline Docker Endpoint Failure",
"body": "This step fails\n\n```\n- step:\n name: Run Tests\n script:\n - pipe: atlassian/trigger-pipeline:5.8.0\n variables:\n BITBUCKET_ACCESS_TOKEN: $BITBUCKET_ACCESS_TOKEN\n REPOSITORY: 'APPQuality'\n REF_TYPE: 'branch'\n REF_NAME: 'main'\n ACCOUNT: 'REMOVED'\n WAIT: 'true'\n```\n\nI get the following error and I can't find anything on Google relating to it. Any help is greatly appreciated \n\n bitbucketpipelines/trigger-pipeline:5.8.0\n\n unable to resolve docker endpoint: open /root/.docker/ca.pem: no such file or directory\n\n Searching for files matching artifact pattern .bitbucket/pipelines/generated/pipeline/pipes/**\n"
} | [
{
"author": "Igor Stoyanov",
"body": "Hi [@Andrew Klossner](/t5/user/viewprofilepage/user-id/5590318) . Thanks for question. Do you still have this issue. \nIf yes: provide us please with full pipelines config file and output logs. \n\nRegards, Igor\n",
"comments": [
{
"author": "Andrew Klossner",
"body": "Here's the YAML\n\n<br />\n\noptions: \ndocker: true\n\npipelines: \ncustom: \ndev-build-push: \\&dev-build-push \n- step: \nname: build \nimage: node:14.21.3 \ncaches: \n- node \nsize: 2x \nscript: \n- cd client \n- npm install \n- export NODE_OPTIONS=--max-old-space-size=6144 \n- CI=false npm run build \n- cd .. \n- step: \nname: Deploy to AWS account \nimage: 'REMOVED/node-build:14' \ndeployment: REMOVED \nscript: \n- source \"$HOME/setup-docker.bash\" local \n- $(aws ecr get-login --no-include-email --region us-east-2) \n- ./eb-deploy.bash dev\n\n- step: \nname: Run Tests \nscript: \n- pipe: atlassian/trigger-pipeline:5.8.0 \nvariables: \nBITBUCKET_ACCESS_TOKEN: $BITBUCKET_ACCESS_TOKEN \nREPOSITORY: 'AppQuality' \nREF_TYPE: 'branch' \nREF_NAME: 'main' \nACCOUNT: 'REMOVED' \nWAIT: 'true'\n\nbranches: \ndevelopment: \\*dev-build-push\n\nBuild Log\n\n<br />\n\npipe: atlassian/trigger-pipeline:5.8.0\\<1s \n+ docker container run \\\\ \n--volume=/opt/atlassian/pipelines/agent/build:/opt/atlassian/pipelines/agent/build \\\\ \n--volume=/opt/atlassian/pipelines/agent/ssh:/opt/atlassian/pipelines/agent/ssh:ro \\\\ \n--volume=/opt/atlassian/pipelines/bin/docker:/usr/local/bin/docker:ro \\\\ \n--volume=/opt/atlassian/pipelines/agent/build/.bitbucket/pipelines/generated/pipeline/pipes:/opt/atlassian/pipelines/agent/build/.bitbucket/pipelines/generated/pipeline/pipes \\\\ \n--volume=/opt/atlassian/pipelines/agent/build/.bitbucket/pipelines/generated/pipeline/pipes/atlassian/trigger-pipeline:/opt/atlassian/pipelines/agent/build/.bitbucket/pipelines/generated/pipeline/pipes/atlassian/trigger-pipeline \\\\ \n--workdir=$(pwd) \\\\ \n--label=org.bitbucket.pipelines.system=true \\\\ \n--env=BITBUCKET_STEP_TRIGGERER_UUID=\"$BITBUCKET_STEP_TRIGGERER_UUID\" \\\\ \n--env=BITBUCKET_REPO_FULL_NAME=\"$BITBUCKET_REPO_FULL_NAME\" \\\\ \n--env=BITBUCKET_GIT_HTTP_ORIGIN=\"$BITBUCKET_GIT_HTTP_ORIGIN\" \\\\ \n--env=BITBUCKET_PROJECT_UUID=\"$BITBUCKET_PROJECT_UUID\" \\\\ \n--env=BITBUCKET_REPO_IS_PRIVATE=\"$BITBUCKET_REPO_IS_PRIVATE\" \\\\ \n--env=BITBUCKET_WORKSPACE=\"$BITBUCKET_WORKSPACE\" \\\\ \n--env=BITBUCKET_SSH_KEY_FILE=\"$BITBUCKET_SSH_KEY_FILE\" \\\\ \n--env=BITBUCKET_REPO_OWNER_UUID=\"$BITBUCKET_REPO_OWNER_UUID\" \\\\ \n--env=BITBUCKET_BRANCH=\"$BITBUCKET_BRANCH\" \\\\ \n--env=BITBUCKET_REPO_UUID=\"$BITBUCKET_REPO_UUID\" \\\\ \n--env=BITBUCKET_PROJECT_KEY=\"$BITBUCKET_PROJECT_KEY\" \\\\ \n--env=BITBUCKET_REPO_SLUG=\"$BITBUCKET_REPO_SLUG\" \\\\ \n--env=CI=\"$CI\" \\\\ \n--env=BITBUCKET_REPO_OWNER=\"$BITBUCKET_REPO_OWNER\" \\\\ \n--env=BITBUCKET_STEP_RUN_NUMBER=\"$BITBUCKET_STEP_RUN_NUMBER\" \\\\ \n--env=BITBUCKET_BUILD_NUMBER=\"$BITBUCKET_BUILD_NUMBER\" \\\\ \n--env=BITBUCKET_GIT_SSH_ORIGIN=\"$BITBUCKET_GIT_SSH_ORIGIN\" \\\\ \n--env=BITBUCKET_PIPELINE_UUID=\"$BITBUCKET_PIPELINE_UUID\" \\\\ \n--env=BITBUCKET_COMMIT=\"$BITBUCKET_COMMIT\" \\\\ \n--env=BITBUCKET_CLONE_DIR=\"$BITBUCKET_CLONE_DIR\" \\\\ \n--env=PIPELINES_JWT_TOKEN=\"$PIPELINES_JWT_TOKEN\" \\\\ \n--env=BITBUCKET_STEP_UUID=\"$BITBUCKET_STEP_UUID\" \\\\ \n--env=BITBUCKET_DOCKER_HOST_INTERNAL=\"$BITBUCKET_DOCKER_HOST_INTERNAL\" \\\\ \n--env=DOCKER_HOST=\"tcp://host.docker.internal:2375\" \\\\ \n--env=BITBUCKET_PIPE_SHARED_STORAGE_DIR=\"/opt/atlassian/pipelines/agent/build/.bitbucket/pipelines/generated/pipeline/pipes\" \\\\ \n--env=BITBUCKET_PIPE_STORAGE_DIR=\"/opt/atlassian/pipelines/agent/build/.bitbucket/pipelines/generated/pipeline/pipes/atlassian/trigger-pipeline\" \\\\ \n--env=ACCOUNT=\"REMOVED\" \\\\ \n--env=BITBUCKET_ACCESS_TOKEN=\"$BITBUCKET_ACCESS_TOKEN\" \\\\ \n--env=REF_NAME=\"main\" \\\\ \n--env=REF_TYPE=\"branch\" \\\\ \n--env=REPOSITORY=\"AppQuality\" \\\\ \n--env=WAIT=\"true\" \\\\ \n--add-host=\"host.docker.internal:$BITBUCKET_DOCKER_HOST_INTERNAL\" \\\\ \nbitbucketpipelines/trigger-pipeline:5.8.0 \nunable to resolve docker endpoint: open /root/.docker/ca.pem: no such file or directory \n\nDocker Logs\n\ncat: can't open '/proc/net/arp_tables_names': No such file or directory \niptables v1.8.10 (nf_tables)\n\ntime=\"2024-09-12T21:44:29.680908175Z\" level=info msg=\"Starting up\"\n\ntime=\"2024-09-12T21:44:29.682273077Z\" level=info msg=\"User namespaces: ID ranges will be mapped to subuid/subgid ranges of: dockremap\"\n\ntime=\"2024-09-12T21:44:29.683373888Z\" level=warning msg=\"Binding to IP address without --tlsverify is insecure and gives root access on this machine to everyone who has access to your network.\" host=\"tcp://0.0.0.0:2375\"\n\ntime=\"2024-09-12T21:44:29.683557257Z\" level=warning msg=\"Binding to an IP address, even on localhost, can also give access to scripts run in a browser. Be safe out there!\" host=\"tcp://0.0.0.0:2375\"\n\ntime=\"2024-09-12T21:44:30.683841321Z\" level=warning msg=\"Binding to an IP address without --tlsverify is deprecated. Startup is intentionally being slowed down to show this message\" host=\"tcp://0.0.0.0:2375\"\n\ntime=\"2024-09-12T21:44:30.683906461Z\" level=warning msg=\"Please consider generating tls certificates with client validation to prevent exposing unauthenticated root access to your network\" host=\"tcp://0.0.0.0:2375\"\n\ntime=\"2024-09-12T21:44:30.683922727Z\" level=warning msg=\"You can override this by explicitly specifying '--tls=false' or '--tlsverify=false'\" host=\"tcp://0.0.0.0:2375\"\n\ntime=\"2024-09-12T21:44:30.683934593Z\" level=warning msg=\"Support for listening on TCP without authentication or explicit intent to run without authentication will be removed in the next release\" host=\"tcp://0.0.0.0:2375\"\n\ntime=\"2024-09-12T21:44:45.686577733Z\" level=info msg=\"containerd not running, starting managed containerd\"\n\ntime=\"2024-09-12T21:44:45.687461812Z\" level=info msg=\"started new containerd process\" address=/var/run/docker/containerd/containerd.sock module=libcontainerd pid=39\n\ntime=\"2024-09-12T21:44:45.703510433Z\" level=info msg=\"starting containerd\" revision=7c3aca7a610df76212171d200ca3811ff6096eb8 version=v1.7.13\n\ntime=\"2024-09-12T21:44:45.728964652Z\" level=info msg=\"loading plugin \\\\\"io.containerd.event.v1.exchange\\\\\"...\" type=io.containerd.event.v1\n\ntime=\"2024-09-12T21:44:45.728997652Z\" level=info msg=\"loading plugin \\\\\"io.containerd.internal.v1.opt\\\\\"...\" type=io.containerd.internal.v1\n\ntime=\"2024-09-12T21:44:45.729042824Z\" level=warning msg=\"failed to load plugin io.containerd.internal.v1.opt\" error=\"mkdir /opt/containerd: read-only file system\"\n\ntime=\"2024-09-12T21:44:45.729060470Z\" level=info msg=\"loading plugin \\\\\"io.containerd.warning.v1.deprecations\\\\\"...\" type=io.containerd.warning.v1\n\ntime=\"2024-09-12T21:44:45.729080720Z\" level=info msg=\"loading plugin \\\\\"io.containerd.snapshotter.v1.blockfile\\\\\"...\" type=io.containerd.snapshotter.v1\n\ntime=\"2024-09-12T21:44:45.729157115Z\" level=info msg=\"skip loading plugin \\\\\"io.containerd.snapshotter.v1.blockfile\\\\\"...\" error=\"no scratch file generator: skip plugin\" type=io.containerd.snapshotter.v1\n\ntime=\"2024-09-12T21:44:45.729172265Z\" level=info msg=\"loading plugin \\\\\"io.containerd.snapshotter.v1.devmapper\\\\\"...\" type=io.containerd.snapshotter.v1\n\ntime=\"2024-09-12T21:44:45.729182995Z\" level=warning msg=\"failed to load plugin io.containerd.snapshotter.v1.devmapper\" error=\"devmapper not configured\"\n\ntime=\"2024-09-12T21:44:45.729190686Z\" level=info msg=\"loading plugin \\\\\"io.containerd.snapshotter.v1.native\\\\\"...\" type=io.containerd.snapshotter.v1\n\ntime=\"2024-09-12T21:44:45.729242510Z\" level=info msg=\"loading plugin \\\\\"io.containerd.snapshotter.v1.overlayfs\\\\\"...\" type=io.containerd.snapshotter.v1\n\ntime=\"2024-09-12T21:44:45.729445424Z\" level=info msg=\"loading plugin \\\\\"io.containerd.snapshotter.v1.aufs\\\\\"...\" type=io.containerd.snapshotter.v1\n\ntime=\"2024-09-12T21:44:45.735075575Z\" level=info msg=\"loading plugin \\\\\"io.containerd.snapshotter.v1.zfs\\\\\"...\" type=io.containerd.snapshotter.v1\n\ntime=\"2024-09-12T21:44:45.735460840Z\" level=info msg=\"skip loading plugin \\\\\"io.containerd.snapshotter.v1.zfs\\\\\"...\" error=\"path /var/lib/docker/165536.165536/containerd/daemon/io.containerd.snapshotter.v1.zfs must be a zfs filesystem to be used with the zfs snapshotter: skip plugin\" type=io.containerd.snapshotter.v1\n\ntime=\"2024-09-12T21:44:45.735493061Z\" level=info msg=\"loading plugin \\\\\"io.containerd.content.v1.content\\\\\"...\" type=io.containerd.content.v1\n\ntime=\"2024-09-12T21:44:45.735593773Z\" level=info msg=\"loading plugin \\\\\"io.containerd.metadata.v1.bolt\\\\\"...\" type=io.containerd.metadata.v1\n\ntime=\"2024-09-12T21:44:45.735656318Z\" level=warning msg=\"could not use snapshotter devmapper in metadata plugin\" error=\"devmapper not configured\"\n\ntime=\"2024-09-12T21:44:45.735677279Z\" level=info msg=\"metadata content store policy set\" policy=shared\n\ntime=\"2024-09-12T21:44:45.739502747Z\" level=info msg=\"loading plugin \\\\\"io.containerd.gc.v1.scheduler\\\\\"...\" type=io.containerd.gc.v1\n\ntime=\"2024-09-12T21:44:45.739560096Z\" level=info msg=\"loading plugin \\\\\"io.containerd.differ.v1.walking\\\\\"...\" type=io.containerd.differ.v1\n\ntime=\"2024-09-12T21:44:45.739592951Z\" level=info msg=\"loading plugin \\\\\"io.containerd.lease.v1.manager\\\\\"...\" type=io.containerd.lease.v1\n\ntime=\"2024-09-12T21:44:45.739623762Z\" level=info msg=\"loading plugin \\\\\"io.containerd.streaming.v1.manager\\\\\"...\" type=io.containerd.streaming.v1\n\ntime=\"2024-09-12T21:44:45.739645220Z\" level=info msg=\"loading plugin \\\\\"io.containerd.runtime.v1.linux\\\\\"...\" type=io.containerd.runtime.v1\n\ntime=\"2024-09-12T21:44:45.739785010Z\" level=info msg=\"loading plugin \\\\\"io.containerd.monitor.v1.cgroups\\\\\"...\" type=io.containerd.monitor.v1\n\ntime=\"2024-09-12T21:44:45.740254267Z\" level=info msg=\"loading plugin \\\\\"io.containerd.runtime.v2.task\\\\\"...\" type=io.containerd.runtime.v2\n\ntime=\"2024-09-12T21:44:45.740407479Z\" level=info msg=\"loading plugin \\\\\"io.containerd.runtime.v2.shim\\\\\"...\" type=io.containerd.runtime.v2\n\ntime=\"2024-09-12T21:44:45.740434326Z\" level=info msg=\"loading plugin \\\\\"io.containerd.sandbox.store.v1.local\\\\\"...\" type=io.containerd.sandbox.store.v1\n\ntime=\"2024-09-12T21:44:45.740458570Z\" level=info msg=\"loading plugin \\\\\"io.containerd.sandbox.controller.v1.local\\\\\"...\" type=io.containerd.sandbox.controller.v1\n\ntime=\"2024-09-12T21:44:45.740481513Z\" level=info msg=\"loading plugin \\\\\"io.containerd.service.v1.containers-service\\\\\"...\" type=io.containerd.service.v1\n\ntime=\"2024-09-12T21:44:45.740500068Z\" level=info msg=\"loading plugin \\\\\"io.containerd.service.v1.content-service\\\\\"...\" type=io.containerd.service.v1\n\ntime=\"2024-09-12T21:44:45.740522415Z\" level=info msg=\"loading plugin \\\\\"io.containerd.service.v1.diff-service\\\\\"...\" type=io.containerd.service.v1\n\ntime=\"2024-09-12T21:44:45.740543478Z\" level=info msg=\"loading plugin \\\\\"io.containerd.service.v1.images-service\\\\\"...\" type=io.containerd.service.v1\n\ntime=\"2024-09-12T21:44:45.740573210Z\" level=info msg=\"loading plugin \\\\\"io.containerd.service.v1.introspection-service\\\\\"...\" type=io.containerd.service.v1\n\ntime=\"2024-09-12T21:44:45.740597664Z\" level=info msg=\"loading plugin \\\\\"io.containerd.service.v1.namespaces-service\\\\\"...\" type=io.containerd.service.v1\n\ntime=\"2024-09-12T21:44:45.740616134Z\" level=info msg=\"loading plugin \\\\\"io.containerd.service.v1.snapshots-service\\\\\"...\" type=io.containerd.service.v1\n\ntime=\"2024-09-12T21:44:45.740634958Z\" level=info msg=\"loading plugin \\\\\"io.containerd.service.v1.tasks-service\\\\\"...\" type=io.containerd.service.v1\n\ntime=\"2024-09-12T21:44:45.740669736Z\" level=info msg=\"loading plugin \\\\\"io.containerd.grpc.v1.containers\\\\\"...\" type=io.containerd.grpc.v1\n\ntime=\"2024-09-12T21:44:45.740699434Z\" level=info msg=\"loading plugin \\\\\"io.containerd.grpc.v1.content\\\\\"...\" type=io.containerd.grpc.v1\n\ntime=\"2024-09-12T21:44:45.740719691Z\" level=info msg=\"loading plugin \\\\\"io.containerd.grpc.v1.diff\\\\\"...\" type=io.containerd.grpc.v1\n\ntime=\"2024-09-12T21:44:45.740738541Z\" level=info msg=\"loading plugin \\\\\"io.containerd.grpc.v1.events\\\\\"...\" type=io.containerd.grpc.v1\n\ntime=\"2024-09-12T21:44:45.740758655Z\" level=info msg=\"loading plugin \\\\\"io.containerd.grpc.v1.images\\\\\"...\" type=io.containerd.grpc.v1\n\ntime=\"2024-09-12T21:44:45.740777132Z\" level=info msg=\"loading plugin \\\\\"io.containerd.grpc.v1.introspection\\\\\"...\" type=io.containerd.grpc.v1\n\ntime=\"2024-09-12T21:44:45.740802359Z\" level=info msg=\"loading plugin \\\\\"io.containerd.grpc.v1.leases\\\\\"...\" type=io.containerd.grpc.v1\n\ntime=\"2024-09-12T21:44:45.740823012Z\" level=info msg=\"loading plugin \\\\\"io.containerd.grpc.v1.namespaces\\\\\"...\" type=io.containerd.grpc.v1\n\ntime=\"2024-09-12T21:44:45.740843854Z\" level=info msg=\"loading plugin \\\\\"io.containerd.grpc.v1.sandbox-controllers\\\\\"...\" type=io.containerd.grpc.v1\n\ntime=\"2024-09-12T21:44:45.740866320Z\" level=info msg=\"loading plugin \\\\\"io.containerd.grpc.v1.sandboxes\\\\\"...\" type=io.containerd.grpc.v1\n\ntime=\"2024-09-12T21:44:45.740883811Z\" level=info msg=\"loading plugin \\\\\"io.containerd.grpc.v1.snapshots\\\\\"...\" type=io.containerd.grpc.v1\n\ntime=\"2024-09-12T21:44:45.740900926Z\" level=info msg=\"loading plugin \\\\\"io.containerd.grpc.v1.streaming\\\\\"...\" type=io.containerd.grpc.v1\n\ntime=\"2024-09-12T21:44:45.740920469Z\" level=info msg=\"loading plugin \\\\\"io.containerd.grpc.v1.tasks\\\\\"...\" type=io.containerd.grpc.v1\n\ntime=\"2024-09-12T21:44:45.740944144Z\" level=info msg=\"loading plugin \\\\\"io.containerd.transfer.v1.local\\\\\"...\" type=io.containerd.transfer.v1\n\ntime=\"2024-09-12T21:44:45.740973357Z\" level=info msg=\"loading plugin \\\\\"io.containerd.grpc.v1.transfer\\\\\"...\" type=io.containerd.grpc.v1\n\ntime=\"2024-09-12T21:44:45.740990845Z\" level=info msg=\"loading plugin \\\\\"io.containerd.grpc.v1.version\\\\\"...\" type=io.containerd.grpc.v1\n\ntime=\"2024-09-12T21:44:45.741009069Z\" level=info msg=\"loading plugin \\\\\"io.containerd.internal.v1.restart\\\\\"...\" type=io.containerd.internal.v1\n\ntime=\"2024-09-12T21:44:45.741078328Z\" level=info msg=\"loading plugin \\\\\"io.containerd.tracing.processor.v1.otlp\\\\\"...\" type=io.containerd.tracing.processor.v1\n\ntime=\"2024-09-12T21:44:45.741101731Z\" level=info msg=\"skip loading plugin \\\\\"io.containerd.tracing.processor.v1.otlp\\\\\"...\" error=\"no OpenTelemetry endpoint: skip plugin\" type=io.containerd.tracing.processor.v1\n\ntime=\"2024-09-12T21:44:45.741120634Z\" level=info msg=\"loading plugin \\\\\"io.containerd.internal.v1.tracing\\\\\"...\" type=io.containerd.internal.v1\n\ntime=\"2024-09-12T21:44:45.741137480Z\" level=info msg=\"skipping tracing processor initialization (no tracing plugin)\" error=\"no OpenTelemetry endpoint: skip plugin\"\n\ntime=\"2024-09-12T21:44:45.741250637Z\" level=info msg=\"loading plugin \\\\\"io.containerd.grpc.v1.healthcheck\\\\\"...\" type=io.containerd.grpc.v1\n\ntime=\"2024-09-12T21:44:45.741270376Z\" level=info msg=\"loading plugin \\\\\"io.containerd.nri.v1.nri\\\\\"...\" type=io.containerd.nri.v1\n\ntime=\"2024-09-12T21:44:45.741288546Z\" level=info msg=\"NRI interface is disabled by configuration.\"\n\ntime=\"2024-09-12T21:44:45.741573283Z\" level=info msg=serving... address=/var/run/docker/containerd/containerd-debug.sock\n\ntime=\"2024-09-12T21:44:45.741649449Z\" level=info msg=serving... address=/var/run/docker/containerd/containerd.sock.ttrpc\n\ntime=\"2024-09-12T21:44:45.741719565Z\" level=info msg=serving... address=/var/run/docker/containerd/containerd.sock\n\ntime=\"2024-09-12T21:44:45.741741803Z\" level=info msg=\"containerd successfully booted in 0.038974s\"\n\ntime=\"2024-09-12T21:44:46.690696462Z\" level=info msg=\"User namespaces: ID ranges will be mapped to subuid/subgid ranges of: dockremap\"\n\ntime=\"2024-09-12T21:44:46.721044364Z\" level=info msg=\"\\[graphdriver\\] trying configured driver: overlay2\"\n\ntime=\"2024-09-12T21:44:46.747424362Z\" level=info msg=\"Loading containers: start.\"\n\ntime=\"2024-09-12T21:44:46.877056225Z\" level=info msg=\"Loading containers: done.\"\n\ntime=\"2024-09-12T21:44:46.891767784Z\" level=warning msg=\"WARNING: API is accessible on <http://0.0.0.0:2375> without encryption.\\\\n Access to the remote API is equivalent to root access on the host. Refer to the 'Docker daemon attack surface' section in the documentation for\\\\n more information:\"\n\ntime=\"2024-09-12T21:44:46.891824114Z\" level=info msg=\"Docker daemon\" commit=fce6e0c containerd-snapshotter=false storage-driver=overlay2 version=25.0.2\n\ntime=\"2024-09-12T21:44:46.892652842Z\" level=info msg=\"Daemon has completed initialization\"\n\ntime=\"2024-09-12T21:44:46.917898360Z\" level=info msg=\"API listen on /var/run/docker.sock\" \ntime=\"2024-09-12T21:44:46.917911208Z\" level=info msg=\"API listen on \\[::\\]:2375\" \n\nI also want to confirm that I have recreated the BITBUCKET_ACCESS_TOKEN to ensure Repo read access and Pipeline write access.\n"
},
{
"author": "Andrew Klossner",
"body": "I apologize for the formatting, I couldn't get it to submit with proper formatting.\n"
},
{
"author": "Andrew Klossner",
"body": "[@Igor Stoyanov](/t5/user/viewprofilepage/user-id/4550492) any ideas? Thank you for your help.\n"
},
{
"author": "Igor Stoyanov",
"body": "Hi [@Andrew Klossner](/t5/user/viewprofilepage/user-id/5590318) . \n\nTry to add services docker to your script as described on this page: \n[run-docker-commands-in-bitbucket-pipelines](https://support.atlassian.com/bitbucket-cloud/docs/run-docker-commands-in-bitbucket-pipelines/) \n\nIf you use self-hosted runners, check this [community question](https://community.atlassian.com/t5/Bitbucket-questions/Pipeline-broken-after-update-to-v25-0-2-multiarch-prod-stable/qaq-p/2597310#U2598724) \n\nRegards, Igor\n"
},
{
"author": "Andrew Klossner",
"body": "[@Igor Stoyanov](/t5/user/viewprofilepage/user-id/4550492) this didn't work. And we do not use self-hosted runners. Any other suggestions?\n"
},
{
"author": "Igor Stoyanov",
"body": "[@Andrew Klossner](/t5/user/viewprofilepage/user-id/5590318) . Try to run your trigger pipeline step without this step previously executed \\`name: Deploy to AWS account\\`. Maybe the reason is there because you changed docker infra here \\`source \"$HOME/setup-docker.bash\" local\\` \n\nRegards, Igor\n"
}
]
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Trigger-Pipeline-Docker-Endpoint-Failure/qaq-p/2810824 | [
"bitbucket-cloud",
"cloud",
"pipes"
]
|
{
"author": "Archana Rawat",
"title": "I want to delete my account, can someone help me this?",
"body": "I get this message , I just create my account to use bitbucket as github but now I am not able to delete my account because I am not able to use the things.\n\n![Screenshot 2024-09-12 190204.png](/t5/image/serverpage/image-id/347084i2123FBAE90DF47C6/image-size/large?v=v2&px=999 \"Screenshot 2024-09-12 190204.png\")\n"
} | [
{
"author": "Theodora Boudale",
"body": "Hi Archana,\n\nYou previously created some Bitbucket workspaces. These workspaces were then deleted, but it can take up to 30 days for the workspaces to be fully deleted from our system. In the meantime, your email address is still listed as the primary billing and technical contact for these workspaces in our system, which is the reason why you cannot delete the account at the moment.\n\nYou can wait 30 days from the moment that you initiated the deletion of the last deleted workspace. You should then be able to delete your account from <https://id.atlassian.com/manage-profile/account-preferences>.\n\nAnother option would be to log in to <https://my.atlassian.com/> and designate another user as the primary and billing contact of the two workspaces. However, the new contact will need to log in to <https://my.atlassian.com/> and select **Make Primary** to make themselves the primary contact, so that you can delete your account faster.\n\nPlease feel free to reach out if you have any questions!\n\nKind regards, \nTheodora\n",
"comments": null
},
{
"author": "vikram",
"body": "Hi [@Archana Rawat](/t5/user/viewprofilepage/user-id/5590983)\n\nWelcome to Atlassian community\n\nOnce you delete the account first time, it will take 30 days to delete the account from Atlassian side (site).\n\nor\n\nyou can also write to <https://support.atlassian.com/>\n\nvikram P\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/I-want-to-delete-my-account-can-someone-help-me-this/qaq-p/2810606 | [
"atlassian-accounts",
"bitbucket-cloud",
"cloud",
"not-applicable"
]
|
{
"author": "Kiran Patel",
"title": "Unable to login Bitbucket - We couldn?t log you in",
"body": "Hello There \n\nI am getting the following error when login to my bit bucket account.\n\n\"You may run into this issue when you use specific browsers or add-ons that hide the referer header for id.atlassian.com and other Atlassian sites. Check for these and then try logging in again.\"\n\nThanks, \nKiran Patel\n"
} | [
{
"author": "Theodora Boudale",
"body": "Hi Kiran and welcome to the community!\n\nYour Bitbucket Cloud account was in a dormant state, which is the reason for the error you were seeing. The dormant state has nothing to do with the number of unsuccessful logins; The reason for that status is because you didn't log in to your account around 2017-2018 when we were doing the integration with Atlassian accounts (<https://id.atlassian.com/>) for authentication.\n\nI just reactivated your account. Can you try logging in when you have some time, and let me know if the issue is resolved?\n\nKind regards, \nTheodora\n",
"comments": null
},
{
"author": "vikram",
"body": "Hi [@Kiran Patel](/t5/user/viewprofilepage/user-id/5590958)\n\nWelcome to Atlassian Community.\n\nIf we login to application more than the specified count for invalid login then your user will be blocked and deactivated from Atlassian site(and side).\n\nWait till one of the Atlassian person checks and deactivates your account, then only you can login.\n\nVikram P\n",
"comments": [
{
"author": "Kiran Patel",
"body": "Thanks [@vikram](/t5/user/viewprofilepage/user-id/5005662) for your inputs. I referred the other similar posts and answers from Atlassian who mentioned opening a new thread where they will check my problem and take action. However, I'm not sure how long it will take to do what is needed on their side. \n"
}
]
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/Unable-to-login-Bitbucket-We-couldn-t-log-you-in/qaq-p/2810570 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Ian Acklam",
"title": "issue with git push",
"body": "Hi - hopefully someone can help here\n\nIm having issues using git push (git pull works fine) - i have a SSH key set up, but still get the following error :\n\nUnauthorized\n\nfatal: Could not read from remote repository\n\nPlease make sure you have the correct access rights and the repository exists\n\nI have used git + bitbucket for quite some time, but have recently got a new laptop (macbook air m3) so may have done a step wrong during setup (previous computer worked fine with pull and push)\n\nany help would be greatly appreciated\n"
} | [
{
"author": "Theodora Boudale",
"body": "Hi Ian and welcome to the community!\n\nThere are two things to check here:\n\n**1.** Did you add the public SSH key to the keys of your account here <https://bitbucket.org/account/settings/ssh-keys/>? Or did you add it to the Access keys of a repo?\n\nAccess keys provide read-only access to repos they are added to, so you won't be able to push. They are usually used for CI/CD systems that only need to clone a repo. If you want to be able to push as well, you will need to add the public SSH key to your account (after removing it from the repo's Access keys).\n\n**2.** Assuming you use OpenSSH as a client, I suggest adding the following to the **\\~/.ssh/config** file on your computer (if the file doesn't exist you can create it)\n\n```\nHost bitbucket.org\n AddKeysToAgent yes\n IdentityFile ~/.ssh/{ssh-key-name}\n```\n\nwhere {ssh-key-name} is the name of the private SSH key, whose public key you have added to your Bitbucket account. This key should exist in the \\~/.ssh directory on your computer.\n\nThis config will ensure that this specific SSH key will be used every time you clone, pull or push to a Bitbucket repo via SSH\n\nPlease feel free to let me know how it goes and if you have any questions!\n\nKind regards, \nTheodora\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Bitbucket-questions/issue-with-git-push/qaq-p/2810416 | [
"bitbucket-cloud",
"cloud"
]
|
{
"author": "Rajesh Kumar",
"title": "How to remove Not secure warning in Fisheye/Crucible web page.",
"body": "Hi,\n\nHow to remove Not secure warning in Fisheye/Crucible web page.\n\nPlease find the reference image below.\n\n![Not secure.PNG](/t5/image/serverpage/image-id/227817i8B900FC06089C91C/image-size/large?v=v2&px=999 \"Not secure.PNG\")\n\nYour reply would be highly appreciated.\n\nBest Regards,\n\nRajesh\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "You should be running it on an https connection really, get your admins to move it to https.\n\nOr, remove the https from the base URL and run it on HTTP, if it's inside a firewall you can trust.\n",
"comments": [
{
"author": "Rajesh Kumar",
"body": "Thanks Nic for your reply. We have the F/C admin privilege's.\n\nDo you want us to change the Site URL from https:\\<Hostname\\>:\\<Port\\> to http://\\<Hostname\\>:\\<Port\\> and perform?\n"
},
{
"author": "Nic Brough -Adaptavist-",
"body": "If you are running it on http, then yes, you should be using HTTP: in the URL - the https is telling the browser to expect an encrypted link, but your server is running a plain HTTP service. That's what the red marker means in the browser.\n"
}
]
}
]
| https://community.atlassian.com/t5/Fisheye-Crucible-questions/How-to-remove-Not-secure-warning-in-Fisheye-Crucible-web-page/qaq-p/2202353 | null |
{
"author": "Arham",
"title": "The driver could not establish a secure connection to SQL Server by using Secure Sockets Layer (SSL)",
"body": "When Connecting Fisheye with MSSQL It is giving that error.\n\n![error.PNG](/t5/image/serverpage/image-id/218359iDF1654FD4BA9AE6A/image-size/large?v=v2&px=999 \"error.PNG\")\n"
} | [
{
"author": "Arham",
"body": "I Resolved the issue by using that connection String\n\n* jdbc:sqlserver://localhost:1433;encrypt=true;trustServerCertificate=true;sslProtocol=TLSv1.2;databaseName=Fisheye;\n\n***\"Fisheye is my database name\".***\n\n* And Also change the driver to mssql-jdbc-8.4.1.jre8 by going in bin directory.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Fisheye-Crucible-questions/The-driver-could-not-establish-a-secure-connection-to-SQL-Server/qaq-p/2148666 | null |
{
"author": "Austin Burke",
"title": "how to view side-by-side by default",
"body": "Hi. When I'm doing a code review in Fisheye, every time I open a file it uses the \"Unified Diffs\" view. I always change it to the \"Side By Side Diff\" view.\n\nIs there any way to have Fisheye default to \"Side By Side\" every time, so I don't have to keep selecting it?\n\n![screenshot.png](/t5/image/serverpage/image-id/216424i5D62D7C80649BC9D/image-size/large?v=v2&px=999 \"screenshot.png\")\n\nOr any way to have Fisheye show diffs via an external tool by default? (I've got BeyondCompare.)\n\nOr other suggestions?\n\nThanks.\n"
} | [
{
"author": "Austin Burke",
"body": "found it under Profile\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Fisheye-Crucible-questions/how-to-view-side-by-side-by-default/qaq-p/2137477 | [
"default"
]
|
{
"author": "Laval Langlois",
"title": "reset the Fisheye admin password",
"body": "I would like to reset fiheye admin password. I tried with the procedure on the web but it does not work\n"
} | [
{
"author": "Laval Langlois",
"body": "I managed to find the directory where fisheye / crucible put these data after I followed the procedure and it worked right away\n",
"comments": null
},
{
"author": "Laval Langlois",
"body": "I found how to do\n",
"comments": [
{
"author": "G subramanyam",
"body": "Glad to hear that. Please share the steps you followed for the benefit of others.\n"
}
]
},
{
"author": "Laval Langlois",
"body": "I am administrator of the server where is fisheye application. I have to re-enable admin because everyone who had admin rights lost them.\n",
"comments": null
},
{
"author": "Laval Langlois",
"body": "![Capture d??cran 2022-08-16 143810.png](https://community.atlassian.com/t5/image/serverpage/image-id/211339iD2712F1F668F936D/image-size/large?v=v2&px=999 \"Capture d??cran 2022-08-16 143810.png\")\n",
"comments": [
{
"author": "G subramanyam",
"body": "Thank you for sharing the screenshot.\n\nI believe you have admin access! If not, the password reset is to be done by the admin.\n\nIf you are the admin, then the above steps would work. If the article listed steps not working, kindly share the error message or error details to assist you.\n\nAlternatively, if you want someone from Fisheye support, please raise a request **[on this link](https://support.atlassian.com/contact/)**.\n"
}
]
},
{
"author": "Laval Langlois",
"body": "I'm new and I don't know how to link screenshots\n",
"comments": null
},
{
"author": "G subramanyam",
"body": "Hi [@Laval Langlois](/t5/user/viewprofilepage/user-id/5009622) welcome to the Atlassian community.\n\nFor better assistance, would you please share error screenshot when resetting the password and / or the web link steps you are following?\n",
"comments": [
{
"author": "G subramanyam",
"body": "Hi [@Laval Langlois](/t5/user/viewprofilepage/user-id/5009622) when you click reply to this post, you will see the editing features as listed inline screenshot. Click \"insert photos\" icon and attach screenshot.\n\n![Attaching image.png](https://community.atlassian.com/t5/image/serverpage/image-id/211338iB04F269D54A97C96/image-dimensions/292x180?v=v2 \"Attaching image.png\")\n"
}
]
}
]
| https://community.atlassian.com/t5/Fisheye-Crucible-questions/reset-the-Fisheye-admin-password/qaq-p/2108724 | null |
{
"author": "Alex Hurd",
"title": "SSL certificate problem: self signed certificate in certificate chain",
"body": "I have followed the instructions in the following link based off the error I receive when trying to connect to link to a bitbucket repository in my air gaped environment (SSL certificate problem: self signed certificate in certificate chain):\n\n<https://confluence.atlassian.com/bitbucketserverkb/resolving-ssl-self-signed-certificate-errors-806029899.html>\n\nThe crucible server is a Windows 2019 server with GIT 2.37.1.\n\nThe Bitbucket server is a Red Hat Enterprise 8 server with GIT 2.31.1.\n\nWe have our own CA and the keystore and truststore have both the RootCA and the bitbucket.crt listed in the chain.\n\nI still receive the same error when trying to use http(s) for the Git Authentication Style.\n\nBitbucket version 7.21\n\nCrucible version 4.8.8\n"
} | [
{
"author": "Alex Hurd",
"body": "This is the solution that seems to work.\n\n* Re-install the command-line version of git from <https://git-scm.com/download/win>\n* In the installation, select \"Use the native Windows Secure Channel library\" rather than the default \"Use the OpenSLL Library\" option.\n\n<https://community.atlassian.com/t5/Bitbucket-questions/Having-trouble-with-a-CA-signed-SSL-certificate-unable-to-get/qaq-p/986135> \n",
"comments": null
}
]
| https://community.atlassian.com/t5/Fisheye-Crucible-questions/SSL-certificate-problem-self-signed-certificate-in-certificate/qaq-p/2086861 | [
"server"
]
|
{
"author": "Satish Kumar",
"title": "Getting 403 error while adding branch to review",
"body": "Git repositories are added into Fisheye successfully and the commits/branches are visible. Getting pop-up as \"Something went wrong. Please try again later. 403 Forbidden\" while adding a branch to a review.\n"
} | [
{
"author": "Mahesh Shinde",
"body": "Hi [@Satish Kumar](/t5/user/viewprofilepage/user-id/2192302) :\n\n403 Forbidden error means its access related issue.\n\n1. Check the account used to access the repository for group membership and read/write access.\n\nPlease, go through the document to get some more details: <https://confluence.atlassian.com/fisheye/git-960155459.html>\n\nRegards,\n\nMahesh Shinde\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Fisheye-Crucible-questions/Getting-403-error-while-adding-branch-to-review/qaq-p/2083480 | null |
{
"author": "paul redmond",
"title": "Data\\fecru\\service-logs\\stdout.txt file is getting too big.",
"body": "Just cleared it out around a week ago \\& it's already ballooned up to 98+ GBs. Is there a way of calming down this file activity? FWIW, debug logging is not turned on.\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "I do not know how to avoid giving you a facetious and condescending answer of \"stop doing things that need logging\"\n\nThe only useful answer we can give you though, is \"look at the logs and work out what is in there that you do not need, then go turn off the logging of those things\"\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Fisheye-Crucible-questions/Data-fecru-service-logs-stdout-txt-file-is-getting-too-big/qaq-p/2046368 | null |
{
"author": "Abdu Elbakry",
"title": "How to retrieve a list of reviews with more than one repository ?",
"body": "I have access to our SQL Server DB and trying to retrieve a list of reviews with more than one repository. \n\nFor example \n\nReview Key - Number of repos used \nReview-332 - 1 \nReview-334 - 3 \nReview-333 - 1 \nReview-335 - 2 \n\nI tried this : <https://confluence.atlassian.com/fishkb/how-to-retrieve-a-list-of-users-and-groups-granted-permissions-to-repositories-and-projects-from-the-database-976169896.html> \n\nbut I am not looking for permissions , Just how to see which review is linked to which repos .\n"
} | [
{
"author": "pmaisenovich",
"body": "```\nselect nested2.cru_review_id, nested2.repos, '<fisheye_url>/cru/' + cru_revpermaid.cru_proj_key + '-' + CAST(cru_revpermaid.cru_number as varchar) from (\nselect nested1.cru_review_id, count(1) repos from (\nselect distinct cru_review.cru_review_id, cru_revision.cru_source_name\nfrom <FishEyeDB>.dbo.cru_review\njoin <FishEyeDB>.dbo.cru_frx on cru_review.cru_review_id = cru_frx.cru_review_id\njoin <FishEyeDB>.dbo.cru_frx_revision on cru_frx.cru_frx_id = cru_frx_revision.cru_frx_id\njoin <FishEyeDB>.dbo.cru_revision on cru_frx_revision.cru_revision = cru_revision.cru_revision_id\nwhere cru_review.cru_review_id < 150\n) nested1\ngroup by cru_review_id\n) nested2\njoin <FishEyeDB>.dbo.cru_revpermaid on cru_revpermaid.cru_review_id = nested2.cru_review_id\nwhere nested2.repos > 1\n```\n\nThank you [@Danila Sudyko](/t5/user/viewprofilepage/user-id/4936444) ! I constructed the above query based on your recommendation, and it seems to do exactly what we are looking to do!\n",
"comments": null
},
{
"author": "Danila Sudyko",
"body": "Hello colleague. \n\nFishEye + Crucible has no explicit link between revision and repositories, but I have found a hack. The SQL query below gives you all review items. In cru_source_name attribute you will find something like this -\\> PATCH:49 or UPLOAD:49. The number 49 means an ID in tables cru_patch and cru_upload_item. \n\nselect cru_review.cru_review_id, cru_default_source, cru_source_name \nfrom cru_review \njoin cru_frx on cru_review.cru_review_id = cru_frx.cru_review_id \njoin cru_frx_revision on cru_frx.cru_frx_id = cru_frx_revision.cru_frx_id \njoin cru_revision on cru_frx_revision.cru_revision = cru_revision.cru_revision_id \norder by cru_review_id \nlimit 100 \n\nFor plugin I wrote the functions below. \n\n![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/199473i1C9EF501D5DB21D3/image-size/large?v=v2&px=999 \"image.png\")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/199474i74A7D3FE195C9483/image-size/large?v=v2&px=999 \"image.png\")![image.png](https://community.atlassian.com/t5/image/serverpage/image-id/199475iB699F3FAF8534EDC/image-size/large?v=v2&px=999 \"image.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Fisheye-Crucible-questions/How-to-retrieve-a-list-of-reviews-with-more-than-one-repository/qaq-p/2040142 | null |
{
"author": "NAPE",
"title": "Deactivated account still listed as billable",
"body": "Hello, I am an Atlassian Administrator, and on your page: \n<https://support.atlassian.com/user-management/docs/remove-or-suspend-a-user/>\n\n\"Suspended users cannot access your organization's products, and they won't be billed.\"\n\nIt says that suspended accounts will no longer be billed. But when I suspend a user under \"Users\" and thereafter go under \"Managed accounts\", their account is still listed as billable unless it is specifically \"deactivated\". After we introduced a **Sandbox**for $0.\n\n**My question** : Is a suspended account **billable** or not? If not, then why can it still be listed as such under \"Managed accounts\"?\n\nMy understanding was that suspended and deactivated are somewhat the same, but that the text \"deactivated\" will appear next to the profile name? That feels kinda excessive, if it is just a maternity or sick leave for 3-5 months, so i would prefer to keep using \"suspend\" if this does somewhat the same.\n\n**Suggestion for useful feature:** It would be nice if an Administrator could add a note to a suspension/deactivation, stating the reason and date.\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@NAPE](/t5/user/viewprofilepage/user-id/5334686)\n\nDoes the user have access to other Jira/Confluence instances or other Atlassian products?\n\nIn summary, this is the difference between the two actions...\n\n* Suspension can be used on managed or unmanaged users - it is limited to just the site the suspension is made against, but if they have other access (eg. a Sandbox, another Jira, Trello, etc) - their access remains active there. You'd need to suspend them from each location individually to be fully unbillable.\n* Deactivation is only for managed users - once disabled, they are removed from **all**locations they had access - and thus their billing also. It's a catch-all.\n\n\\^ So the user could remain billable in Atlassian Access even if you suspend them in Jira, because of other products they use.\n\nTo make a suggestion to improve this functionality, you could raise an idea here: <https://jira.atlassian.com/secure/Dashboard.jspa>\n\nSte\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Deactivated-account-still-listed-as-billable/qaq-p/2498710 | [
"atlassian-platform"
]
|
{
"author": "Samuel Trulik",
"title": "lox.wiki attlassian not possible to log in",
"body": "Hello Atlassian team, please I tried to create account in lox.wiki but still this announcement shows me. I dont know who to contact for, to solve this . Many thanks\n\n![Sni?mek obrazovky 2023-09-30 v?21.16.12.png](/t5/image/serverpage/image-id/283838i42CD70D8494D3EFF/image-size/large?v=v2&px=999 \"Sni?mek obrazovky 2023-09-30 v?21.16.12.png\")\n"
} | [
{
"author": "Tansu Akdeniz",
"body": "Hi [@Samuel Trulik](/t5/user/viewprofilepage/user-id/5329868)\n\nWelcome to the community.\n\nYou need to find the admin in your organization. Because this user doesn't have an application access in your instance. [User Can't Access Confluence Cloud](https://confluence.atlassian.com/confkb/user-can-t-access-confluence-cloud-779166000.html)\n\nNote: Atlassian Community is a home for Atlassian users to collaborate. If needed, you can create ticket to Atlassian via <http://support.atlassian.com>.\n",
"comments": null
},
{
"author": "Samuel Trulik",
"body": "Im sorry but I dont have the admin in my organization. I just want to ask in loxwiki.attlassian.net thats all.\n\nAnd when I try to log in, this problems shows me.\n\nSam\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/lox-wiki-attlassian-not-possible-to-log-in/qaq-p/2492999 | [
"atlassian-platform"
]
|
{
"author": "Mahesh Vecham",
"title": "Business Risk",
"body": "The business risk is if the cloud service or any of admin accounts gets hacked and the source code is stolen. Is there any terms and conditions give us any guarantees or does Atlassian take any legal responsibility if this occurs. Please provide some information on this critical business risk.\n"
} | [
{
"author": "Mahesh Vecham",
"body": "Hi Stephen,\n\nThanks for your reply and really appreciable your support.\n\nWe have one query about performance of the both Atlassian Bitbucket cloud and Jira cloud. Is there any supplier document available to refer performance steps? Please do the needful.\n\nRegards\n\nMahesh\n",
"comments": null
},
{
"author": "Ste Wright",
"body": "Hi [@Mahesh Vecham](/t5/user/viewprofilepage/user-id/5241763)\n\nI'd check out the [Cloud Terms of Service](https://www.atlassian.com/legal/cloud-terms-of-service), and the [Trust site](https://www.atlassian.com/trust), as a good starting point for this type of information.\n\nYou can also contact Atlassian directly to ask questions - either through the [sales team](https://www.atlassian.com/enterprise/contact?formType=product-features), or the [support team](https://support.atlassian.com/contact/#/)\n\nSte\n",
"comments": [
{
"author": "Mahesh Vecham",
"body": "Hi Stephen,\n\nThanks for your response. Is there any process or Atlassian website that clients will get the prior information on upcoming events or updates of Atlassian cloud products especially Bitbucket and Jira.\n\nBR\n\nMahesh\n"
},
{
"author": "Ste Wright",
"body": "Hi [@Mahesh Vecham](/t5/user/viewprofilepage/user-id/5241763)\n\nI'd check out...\n\n* [Atlassian's Cloud release notes](https://confluence.atlassian.com/cloud/blog)\n* For Server/DC...\n * [Jira Release Notes](https://confluence.atlassian.com/jirasoftware/jira-software-release-notes-776821069.html)\n * [Confluence Release Notes](https://confluence.atlassian.com/doc/confluence-release-notes-327.html)\n * [Bitbucket Release Notes](https://confluence.atlassian.com/bitbucketserver/release-notes-872139866.html)\n* [The Public Roadmap](https://www.atlassian.com/roadmap/cloud) - *use the Cloud / Data Center toggles to see each roadmap depending on hosting type*\n* [The Events Page](https://www.atlassian.com/company/events)\n\nSte\n"
},
{
"author": "Ste Wright",
"body": "Hi [@Mahesh Vecham](/t5/user/viewprofilepage/user-id/5241763)\n\nI'd probably check out [Resilience At Scale](https://www.atlassian.com/trust/resilience?tab=enterprise-grade-architecture) as a starting point on performance.\n\nThere are additional links from there to Architecture, etc.\n\nSte\n"
},
{
"author": "Mahesh Vecham",
"body": "Hi Stephen,\n\nThank you very much for your valuable suggestions. Recently we upgrade Bitbucket server from 7.2.1 to 7.21.14. We are using teamcity as CI tool. Now we are facing issues like below\n\n359 WARN \\[ssh-scm-request-handler\\] 8c4206f147967552 @1THBEWVx660x885x2 1353evp 10.24.141.238 SSH - git-upload-pack '\\<\\>plugin.git' c.z.n.windows.ProcessCompletions Aborting processing loop after unexpected exception (2 processes running)\n\njava.lang.RuntimeException: CreateIoCompletionPort() failed, error code: 6\n\nat com.zaxxer.nuprocess.windows.ProcessCompletions.queueWrite(ProcessCompletions.java:262)\n\nat com.zaxxer.nuprocess.windows.ProcessCompletions.checkWaitWrites(ProcessCompletions.java:336)\n\nat com.zaxxer.nuprocess.windows.ProcessCompletions.process(ProcessCompletions.java:155)\n\nat com.zaxxer.nuprocess.windows.ProcessCompletions.run(ProcessCompletions.java:123)\n\nat com.zaxxer.nuprocess.windows.WindowsProcess.run(WindowsProcess.java:279)\n\nIt caused The logs are typically 1GB big which is affecting the Bitbucket performance. Any help on this error is highly appreciable.\n\nRegards\n\nMahesh\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Business-Risk/qaq-p/2496036 | null |
{
"author": "mcphersonfraser_yahoo_co_uk",
"title": "No response from Atlassian after applying to Partner Programme",
"body": "Hi,\n\nI'm looking for some guidance. On the 1st of September 23, I applied to the Partner Programme for a company I co-own, which specialises in Atlassian solutions. I didn't hear anything back after the 10 business day SLA so sent a chaser on the 14th September, and then another on the 21st September having had no communication from a channel manager.\n\nIs anyone aware of an escalation method as it is holding our company back, not having the partner status in place?\n\nThanks\n\nFraser\n"
} | [
{
"author": "Pasam Venkateshwarrao",
"body": "Hi [@mcphersonfraser_yahoo_co_uk](/t5/user/viewprofilepage/user-id/5238641)\n\nyou can check the Atlassian partners\n\n<https://partnerdirectory.atlassian.com/>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/No-response-from-Atlassian-after-applying-to-Partner-Programme/qaq-p/2488366 | [
"atlassian-platform"
]
|
{
"author": "Andreas Sch?fer",
"title": "configure content of start.atlassian.net",
"body": "Hello Community,\n\ni'm looking fore a possibility to configure the content of start.atlassian.net\n\nBackground: \nMy Company uses Jira ServiceManagement and a lot of my Suppliers also do, i have access to their Jira Products as a \"Customer\". \n\nSomehow, i see some Jira products of my suppliers listed under \"start.atlassian.net\" besides my own Jira Products.\n\nThis is quite annoying because i accidentally enter wrong Jira products quite some times a day. \nIs there any possibility to configure the content of \"start.atlassian.net\" by myself? \n\nWhy are some Customer Portals Listed there and some are not? Might this behavior relate to \"Atlassian Access\"?\n\n//AS\n"
} | [
{
"author": "Andreas Sch?fer",
"body": "I Stubled upon this: <https://jira.atlassian.com/browse/CLOUD-11046>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/configure-content-of-start-atlassian-net/qaq-p/2484062 | null |
{
"author": "Etay Lorberboym",
"title": "Access pages in enterprise wiki using rest API",
"body": "Hi,\n\nI would like to know how can i get pages of my enterprise wiki using REST API.\n\nI did not found the correct page on your website that explain this task.\n\nThanks,\n\nEtay\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "Welcome to the Atlassian Community!\n\nStart with <https://developer.atlassian.com/server/confluence/confluence-server-rest-api/> for Server/DC installs or <https://developer.atlassian.com/cloud/confluence/rest/v1/intro/#about> if you are on Cloud\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Access-pages-in-enterprise-wiki-using-rest-API/qaq-p/2467629 | [
"atlassian-platform"
]
|
{
"author": "Sean Kubin",
"title": "Blank pages when visiting some Atlassian web pages",
"body": "For example, when I visit <https://www.atlassian.com/git/tutorials/git-prune> in either Chrome, Firefox or Safari I see a blank page.\n\nIs anyone else experiencing the same?\n"
} | [
{
"author": "Peter Qian",
"body": "Visiting <https://www.atlassian.com/git/tutorials/inspecting-a-repository/git-tag> also gives a blank page.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Blank-pages-when-visiting-some-Atlassian-web-pages/qaq-p/2462938 | [
"atlassian-platform"
]
|
{
"author": "Sankhadeep Sarkar",
"title": "Export all columns from jira product discovery",
"body": "1. I'm seeing not all columns getting exported when we go to extensions under google sheets --\\> Jira cloud for sheets --\\> get issues from jira --\\> select the JPD project --\\> export. \n\nOn doing so, unable to get all the columns added under a project.\n\n2. Need to also know the import option workflow and if JPD project creators/admins (non site admins) can perform an import\n\nUrgent assistance or answers requested.\n"
} | [
{
"author": "Aron Gombas _Midori_",
"body": "With the [Better Excel Exporter app](https://marketplace.atlassian.com/apps/1212652/better-excel-exporter-for-jira?hosting=cloud&tab=overview), you can export JPD issues from the Issue Navigator.\n\nAs soon as integration points become available in JPD, we will offer the export functionality in the JPD screens with one click, but until then you can search for the JPD issues in Issue Navigator and export them from there. Note that you can export \"Current columns\", \"All columns\", \"Non-empty columns\", with or without comments, worklogs, etc.\n\nThere are tons of options available, plus you can configure your own!\n\n![jira-product-discovery-screenshot-fulldialog.png](https://community.atlassian.com/t5/image/serverpage/image-id/279530i5A65B2FD9BFFF64F/image-size/large?v=v2&px=999 \"jira-product-discovery-screenshot-fulldialog.png\")\n\nIn addition to customization, the big extra over the the CSV export feature is that it will export standard XLSX files, so encoding, CSV dialects and other hassles are completely avoided.\n",
"comments": null
},
{
"author": "Hermance NDounga",
"body": "Hello Sankhadeep,\n\nWe have introduced a new view export feature:\n\nClick on \"Share\" \\> Export \\> and download as .csv\n\nAll columns should be there, besides reactions.\n\nNow, this is not meant to do site to site migrations or else, it's just an easy way for you to have your data in case it need to be shared with users who don't have access to your site, or do complex calculations with Excel.\n\nSo I'd suggest not trying to import back the csv you get from there, but if you want to import a csv (from anywhere, you can simply click on \"Create\" and then \"Import issues\".\n\nA creator can do both operations.\n\nBest Regards, \nHermance \nProduct Manager @ Jira Product Discovery\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Export-all-columns-from-jira-product-discovery/qaq-p/2458312 | [
"atlassian-platform"
]
|
{
"author": "Gena Welk",
"title": "How to see learning activity?",
"body": "I've taken a number of Atlassian training courses online via Atlassian University. Is there a way to easily see which courses I have already completed?\n"
} | [
{
"author": "Kseniia Trushnikova",
"body": "Hi [@Gena Welk](/t5/user/viewprofilepage/user-id/5056093),\n\nYou can check it on the **History** tab (click on your profile pic and then go to History): <https://university.atlassian.com/student/history>\n",
"comments": [
{
"author": "Gena Welk",
"body": "Thank you [@Kseniia Trushnikova](/t5/user/viewprofilepage/user-id/4593830)!!! I never saw that before!! Thank you for pointing me in the direction of my profile picture.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/How-to-see-learning-activity/qaq-p/2449520 | [
"atlassian-platform"
]
|
{
"author": "Richard Demeny",
"title": "Is atlaskit free to use or no?",
"body": "The atlaskit licensing is rather confusing, the Bitbucket repo states Apache 2.0 which assumes its free to use, whereas the official design system site says its only allowed to use for atlassian products. I tried looking for previous discussions re this and no one has cleared this issue up yet, in fact there is conflicting advice out here. Can someone who works for Atlassian confirm the icon set, as well as the components, are free to use outside Atlassian products?\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@Richard Demeny](/t5/user/viewprofilepage/user-id/382115)\n\nI'd contact support for this query - you can do this from <https://support.atlassian.com/>\n\nLet us know what they respond with!\n\nSte\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Is-atlaskit-free-to-use-or-no/qaq-p/2437795 | [
"atlassian-platform"
]
|
{
"author": "Gabrielle Girard",
"title": "Disapearing apps on free Conluence for 10 users",
"body": "We are using Confluence and several apps (Elements for spreadsheet, Draw io, Export scroll PDF)\n\nWe have 8 licenses, therefore our access is free.\n\nWe have a problem this morning, the applications we use are no longer installed. They just vanished from Confluence .\n\nWe tried reinstalling the Elements for spreadsheet app, but it either loads the trial for ever, without success, or when it does load in Confluence we get a message that we cannot edit the spreadsheet because the trial is finished. We have been using this app for a few months now, without any problems.\n\nAnyone has an idea what is going on?\n"
} | [
{
"author": "Ste Wright",
"body": "Hi [@Gabrielle Girard](/t5/user/viewprofilepage/user-id/5275297)\n\nAre you still experiencing this issue?\n\nSte\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Disapearing-apps-on-free-Conluence-for-10-users/qaq-p/2428360 | null |
{
"author": "Cabudoy, Merisa",
"title": "Invalid License",
"body": "What does it mean when the 'Invalid License' pop up appears on the page?\n"
} | [
{
"author": "Nic Brough -Adaptavist-",
"body": "I am sorry that the answer you got before was misleading - it was generated by an AI that has no understanding of your question or Atlassian software.\n\nThe popup means what it says - you have given your system a licence that is not right for the app or application you are licencing.\n\nYou will need to check your application licences and your app licences - the \"manage\" functions in the admin menus will highlight any unlicensed things you have.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Invalid-License/qaq-p/2423363 | [
"atlassian-platform"
]
|
{
"author": "Toni Strauchfuss",
"title": "Select issues with DueDate in the current quarter",
"body": "Is it possible to filter all issues from a project with a due date in the current quarter?\n\nStatically no problem for the current quarter Q3-23:\n\n```\nproject = myProject and duedate >= 2023-07-01 and duedate <=2023-09-30\n```\n\nHowever, I would like to do this dynamically based on the current date, e.g. now(). \nUnfortunately, endOfWeek() and endOfMonth() don't help.\n\nI need something like endOfQuarter().\n\nBR, Toni\n"
} | [
{
"author": "Sayed Bares [ServiceRocket]",
"body": "[@Toni Strauchfuss](/t5/user/viewprofilepage/user-id/3944392) The following community thread answers your question:\n\n* <https://community.atlassian.com/t5/Jira-Service-Management/Is-there-a-quot-startOfQuarter-quot-like-there-is-a-quot/qaq-p/1213277>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Select-issues-with-DueDate-in-the-current-quarter/qaq-p/2410837 | [
"atlassian-platform",
"filter",
"jql"
]
|
{
"author": "Santiago B.Z",
"title": "Requirements for joining Atlassian solution Partner",
"body": "I need the requirements and where to do them\n"
} | [
{
"author": "Daniel Wester _55 Degrees_",
"body": "Take a look at <https://www.atlassian.com/partners/join> . In particular <https://wac-cdn.atlassian.com/dam/jcr:ad0820ed-7276-4e9c-bf2e-c1eae436ffae/SoutionPartnerProgramBrochure.pdf?cdnVersion=1050>\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/Requirements-for-joining-Atlassian-solution-Partner/qaq-p/2385989 | [
"atlassian-platform"
]
|
{
"author": "Beatrix Ducz",
"title": "If I want to get certified in Atlassian tools, how to start with some Jira and Bitbucket knowledge?",
"body": "Hi, I would like to expand my knowledge in the Atlassian world. I am a software developer but I really like the Atlassian tools to organise development process and would be happy to educate my co-workers and start using the whole Atlassian package for our agile development flow. Where can I start to train myself in becoming better in Jira, Bitbucket, and creating well managed team projects? Thank you.\n"
} | [
{
"author": "Sushant Verma",
"body": "Hi [@Beatrix Ducz](/t5/user/viewprofilepage/user-id/5229044) \n\nWelcome to the community! \n\nYou can start you Atlassian journey by taking the courses from Atlassian university via <https://www.atlassian.com/university> \n\nRegards, \nSushant Verma\n",
"comments": [
{
"author": "Beatrix Ducz",
"body": "Hi Sushant, I have checked that page, but it's a bit confusing, I don't know where to start to complete a journey that's useful for sw developers? I can't just sign up and see what happens, because these are pricy stuff. My goal as a developer is to be able to use Jira and bitbucket the best, create roadmaps, epics, all the way down to the smallest 1 pointer task.\n"
},
{
"author": "Sushant Verma",
"body": "[@Beatrix Ducz](/t5/user/viewprofilepage/user-id/5229044) If you go to Atlassian University and select Products . There are all details about Atlassian product and courses. You can select the course according to your needs. \n\n![Capture.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/261788i1F5D5F1734F9B901/image-size/large?v=v2&px=999 \"Capture.PNG\") \n\nRegards, \nSushant Verma\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Platform-questions/If-I-want-to-get-certified-in-Atlassian-tools-how-to-start-with/qaq-p/2382073 | [
"atlassian-platform"
]
|
{
"author": "andrew_pass",
"title": "Easiest way to filter on tickets toggled to Major Incident",
"body": "Hi,\n\nThe JQL below allows searching for incidents toggled to be an MI -\n\n**issuetype = \"\\[System\\] Incident\" and \"Major incident\" = MAJOR_INCIDENT**\n\nI'm trying to re-create this in Analytics to build out dashboards specifically around MIs but can't get it working.\n\nI've tried doing this by selecting -\n\n**issue_field**\n\n* **Resolution at - Month**\n* **Value - Group**\n* **Filter - Name = \"Major incident\"**\n\nBut it doesn't work and fails to return data.\n\nThere anyway to do this? I'm surprised it's not out the box in the JSM Incident schema?\n\nAny help would be greatly appreciated, otherwise I'll need to do a workaround with Automation.\n\nThanks :)\n"
} | [
{
"author": "Dave Mathijs",
"body": "+1 [@andrew_pass](/t5/user/viewprofilepage/user-id/3716231) Major Incidents reporting is a typical use case for Analytics.\n",
"comments": [
{
"author": "andrew_pass",
"body": "So guessing it's not currently possible? Seems a massive gap :/\n"
},
{
"author": "Tracy Chow",
"body": "Hi Dave and Andrew,\n\nThanks for your feedback. I've created a feature request ticket for adding the Major Incident field data to the Atlassian Data Lake: <https://jira.atlassian.com/browse/ANALYTICS-152>. I suggest voting on and watching the ticket for updates.\n\nIn the meantime, using an automation rule to query major incidents would be a good solution.\n\nApologies for the inconvenience.\n"
},
{
"author": "Dave Mathijs",
"body": "Thanks for the loop back and follow-up [@Tracy Chow](/t5/user/viewprofilepage/user-id/4461730) , appreciated!\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Easiest-way-to-filter-on-tickets-toggled-to-Major-Incident/qaq-p/2537485 | null |
{
"author": "Sebastian Daniel Grec",
"title": "Creating a Table Chart based on \"issue in portfolioChildIssuesOf()\" model",
"body": "Hi community,\n\nI'm currently trying to build a table that would mimic \"issue in portfolioChildIssuesOf()\" inside Atlassian Analytics.\n\nWhile there is a way to query parent and child issues - [Documentation](https://confluence.atlassian.com/analyticskb/query-parent-and-child-issues-from-jira-1206787653.html) , this solution turns each new child type into a new column, but I'm trying to aggregate everything into a single column as portfolioChildIssuesOf() does in Jira.\n\nIs there a way to achieve this?\n"
} | [
{
"author": "Matthew Lempitsky",
"body": "Hi Sebastian. \n\nI think what you are after would require to queries. The first query to define what parent issues you actually wanted to include and the second to include the filter. In my attached example you can see that I am creating a chart to display all children of a specific issue (In this case PT-6181)![Explore_-_Add_chart.png](https://community.atlassian.com/t5/image/serverpage/image-id/292321i010FF63190EBF9A2/image-size/large?v=v2&px=999 \"Explore_-_Add_chart.png\") \n\n<br />\n\n<br />\n\n<br />\n\n<br />\n\nIf this isn't quite what you are after or you'd like to talk about this in more detail, please open a support ticket at support.atlassian.com and we would be more than happy to dig deeper with you. \n\nCheers! \nMatt\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Creating-a-Table-Chart-based-on-quot-issue-in/qaq-p/2534016 | null |
{
"author": "Shraddha",
"title": "Calculate Row count metric based on teh dimensions",
"body": "Hello Team,\n\nI build a report based out of Assets metadata in the schema. Since the columns are pivoted meaning they are attribute values for a column \"Name\" i am unable to develop an aggregate formula based on the logical grouping.\n\nSee the attached report screenshot\n\n![Screen Shot 2023-11-15 at 4.13.33 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/291943i776FA411B2B1C584/image-size/large?v=v2&px=999 \"Screen Shot 2023-11-15 at 4.13.33 PM.png\")\n\nI want something like this where the Hardware Name(assets) are grouped by Hardware Type, Status and Stockroom. (PDX is the Stockroom example value and In Stock : New is the status and the associated count)\n\n![Screen Shot 2023-11-15 at 4.15.19 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/291944i1FF60E65A3446196/image-size/large?v=v2&px=999 \"Screen Shot 2023-11-15 at 4.15.19 PM.png\")\n\nAlso how to further add controls for \"Stockroom\" and \" Status\" in the dashboard given these columns are attribute values.\n\nLooking forward to the support help. Thanks\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Shraddha,\n\nIf you would like to group by Stockroom, you can add a [\"Group \\& Aggregate\" step](https://support.atlassian.com/analytics/docs/visual-sql-steps/#Group--amp--aggregate) and do a \"Count of unique\" aggregation for the Stockroom column. Can you give that a try and see if it generates what you're looking for?\n\nSecondly, to add a control for an attribute value, you can add a dropdown control and select **Switch to control editor** to further customize the control.\n\nFrom there, you can add the \"Attribute value string\" column to get the attribute values and then add the \"Name\" column from the \"Assets type attribute metadata\" table to filter it by attribute name.\n\n![Screenshot 2023-11-16 at 5.30.06 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/292354iF684637A38C370E6/image-size/large?v=v2&px=999 \"Screenshot 2023-11-16 at 5.30.06 PM.png\")\n\nPlease let me know if you have further questions or if I can clarify anything.\n",
"comments": [
{
"author": "Shraddha",
"body": "Thanks [@Tracy Chow](/t5/user/viewprofilepage/user-id/4461730)\n\nHow does the controls(filter) associate with the chart. They seem to be created separately as in when dropdown values are selected that filter value does not reflect in chart.\n\nI am curious how to pass filter(dropdown) value for a attribute value string?\n"
},
{
"author": "Tracy Chow",
"body": "Yes, a control needs to be connected to your chart in order for it to filter according to the control selection. [This article](https://support.atlassian.com/analytics/docs/set-up-a-dropdown-control/#Connect-a-%E2%80%9CDropdown%E2%80%9D-control-to-charts) walks through some examples of connecting a \"Dropdown\" control to charts.\n\nYou can either add a filter in the Filters section of your visual mode query, or add a [\"Filter\" step](https://support.atlassian.com/analytics/docs/visual-sql-steps/#Filter) after your query to filter it by the control.\n\nFeel free to [open a support ticket](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues) with us to look at your chart together or schedule a call if desired.\n"
},
{
"author": "Shraddha",
"body": "Hi [@Tracy Chow](/t5/user/viewprofilepage/user-id/4461730)\n\nThank you for the information.\n\nMy issue with having control filter connect to a chart is that , I have attribute value string pivoted as columns in the chart.\n\nTo be able to connect control filters in charts those need to be real columns in the schema.\n\nI could not find document and help in the community for that case. How can i get further assistance.\n\nThanks\n"
},
{
"author": "Tracy Chow",
"body": "Hi [@Shraddha](/t5/user/viewprofilepage/user-id/4459242), thanks for the clarification. Do you mind [opening a support ticket](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues) (selecting \"Atlassian Analytics\" as the product) and granting data access so I can look at your dashboard further?\n\nI believe it's possible to achieve what you're looking for, but without seeing how your chart and controls are set up, it's difficult for me to recommend a solution.\n\nHappy to schedule a call as well so we can look at it together.\n"
},
{
"author": "Shraddha",
"body": "Hi [@Tracy Chow](/t5/user/viewprofilepage/user-id/4461730) raised the support ticket with data access -\n\n++<https://support.atlassian.com/requests/JST-940138/>++\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Calculate-Row-count-metric-based-on-teh-dimensions/qaq-p/2534657 | null |
{
"author": "Jason Lunghusen",
"title": "Visual SQL - Date selection code different depending on operators",
"body": "Not sure if this would be considered a bug, thought I'd post it as a question first. I noticed the below when trying to count the number of issues created after a set date, and am wondering if I'm misunderstanding what VisualSQL is doing.\n\nWhen using Visual SQL to filter a query, using \"created later than date\" would include Issues created on that date. It appears as though the SQL being built is saying \\> date on a datetime field, which means you get all issues created after midnight on that date. The inserted picture below hopefully clearly demonstrates what I'm talking about.\n\n<br />\n\n![Atlassian Analytics - Later than date.png](https://community.atlassian.com/t5/image/serverpage/image-id/291311i4B116914D15AE2E4/image-size/large?v=v2&px=999 \"Atlassian Analytics - Later than date.png\")\n\nAt the moment, I'm manually working around this by doing the following, similar to what Visual SQL does if you select the \"is date\" option:\n\nWHERE ((\\`Issue\\`.\\`created_at\\` \\> '2023-07-31'))\n\nto\n\nWHERE ((DATE(\\`Issue\\`.\\`created_at\\`) \\> '2023-07-31'))\n\nManually changing it does mean that I have to stop using Visual SQL for the query completely, because if I go back to using it then it will override my manual workaround. I've also noticed that if I use the \"between and including\" options then I get different SQL code again:\n\nWHERE ((\\`Issue\\`.\\`created_at\\` \\>= TIMESTAMP('2023-07-31') \nAND \\`Issue\\`.\\`created_at\\` \\< (TIMESTAMP('2023-07-31') + INTERVAL 1 DAY)))\n\nIt'd be great if there could be an update to make what code is generated more consistent, making the results more reliable. The options do say \"later than date\" then provide a datepicker, not \"later than datetime\" and then offer a date \\& time picker like ServiceNow does. Unless I'm misunderstanding something?\n"
} | [
{
"author": "Skyler Ataide",
"body": "Hi Jason,\n\nYour understanding of the SQL code generated here by Visual SQL mode is correct. Since the \"[Created at](https://support.atlassian.com/analytics/docs/schema-for-jira-family-of-products/#:~:text=organization%20data.-,Created%20at,-The%20date%20and)\" column is a Datetime data type, using the 'Later than date' operator will generate SQL that *includes* values from the \"Later than\" date selected, or as you describe in this example, later than 2023-07-31 00:00:00. The SQL mode workaround that you explain, WHERE ((DATE(\\`Issue\\`.\\`created_at\\`) \\> '2023-07-31')), would have the Visual SQL mode equivalent of selecting a visual mode filter of \"Later than 2023-08-01\".\n\nYou'll notice, however, that for Date data type columns this is not the case. Take the \"Due date\" column from the Jira Issue table for example, which is a Date data type and not a Datetime data type. Using the 'Later than date' Visual SQL filter operator in this case will *exclude*values from the date selected in the filter. See the screenshots below for an example:\n\n![Example_1.png](https://community.atlassian.com/t5/image/serverpage/image-id/291716i025F8A4D67319DCD/image-size/large?v=v2&px=999 \"Example_1.png\")\n\n![Example_2.png](https://community.atlassian.com/t5/image/serverpage/image-id/291717iCA2C1887C8CB00D8/image-size/large?v=v2&px=999 \"Example_2.png\")\n\nFrom my experience, I would say that knowing whether or not the date that you select in the \"Later than date\" filter will be included in the final results table comes down to recognizing whether the column that you are working with is a Date or a Datetime data type. At this time, Visual SQL mode filters do not display different date/datetime operators based on if you are working with a Date or Datetime column, though I can certainly see the value that this would have. If you would like, I can submit a feature request on your behalf to see if our team is able to incorporate a \"later than datetime\" operator in Visual SQL mode when filtering on a Datetime column rather than a Date data type column.\n",
"comments": [
{
"author": "Jason Lunghusen",
"body": "Hi Skyler, \n\nI'd appreciate it if you'd create a feature request as you described, and think it would be a valid improvement to the product. Having to know the data types, then having to manually adjust the SQL, then also being prevented from continuing to use Visual SQL for that query isn't a great user experience at all. If Visual SQL is to be a useful tool then I think it needs to be datatype aware and offer the appropriate visual cues and filtering options to ensure that the SQL code it produces is consistent, and the subsequent results predictable and accurate. \n\nThanks for your help.\n"
},
{
"author": "Skyler Ataide",
"body": "Hi Jason,\n\nHappy to help! Here is the feature request that I've raised for a date and time picker to be added for Visual SQL filters that use DATETIME data type columns: <https://jira.atlassian.com/browse/ANALYTICS-150>\n\nPlease vote for the ticket and add yourself as a watcher for future updates, as tickets that receive the most votes are more likely to be triaged for development.\n"
},
{
"author": "Jason Lunghusen",
"body": "Done, thanks again :)\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Visual-SQL-Date-selection-code-different-depending-on-operators/qaq-p/2531426 | null |
{
"author": "Andrew Furlong",
"title": "Getting parent links in query",
"body": "Hi, for a query I'm writing I need to collect information on the parent links for jira issues in my data lake. I'm not seeing these fields in the data lake when I'm trying to write my query; are there any workarounds people have found for fixing this error? Thank you!\n"
} | [
{
"author": "Inder Singh",
"body": "Hi [@Andrew Furlong](/t5/user/viewprofilepage/user-id/5361067) : This knowledge base article shows how to query parent-child relationship - <https://confluence.atlassian.com/analyticskb/query-parent-and-child-issues-from-jira-1206787653.html>. Let us know if this answers your question.\n",
"comments": [
{
"author": "Andrew Furlong",
"body": "Hi [@Inder Singh](/t5/user/viewprofilepage/user-id/4829066) , I'm not seeing this \"Parent Issue ID\" field in my data schema - any idea why this could be? Thanks!\n"
},
{
"author": "Inder Singh",
"body": "[@Andrew Furlong](/t5/user/viewprofilepage/user-id/5361067) This was a recently launched [feature.](https://community.atlassian.com/t5/Atlassian-Analytics-articles/New-column-to-make-issue-hierarchy-queries-easier/ba-p/2513488) In order to get this field, your data source connection needs to be edited. You can find how to do that here: <https://support.atlassian.com/analytics/docs/edit-data-source-connection-details/>. Note that you must be an organization admin to edit Atlassian Data Lake connections.\n"
},
{
"author": "Andrew Furlong",
"body": "[@Inder Singh](/t5/user/viewprofilepage/user-id/4829066) I thought that editing the connection only allowed for us to toggle between selecting \"all data\" and the metadata - not sure how this allows us to bring the parent links into our data lake.\n"
},
{
"author": "Inder Singh",
"body": "[@Andrew Furlong](/t5/user/viewprofilepage/user-id/5361067) Yes you are correct in that adding or removing data is the main purpose of editing a connection. But this process also checks for new tables or columns that do not automatically get added sometimes. This is one of those changes where we need to edit the connection.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Getting-parent-links-in-query/qaq-p/2529599 | null |
{
"author": "Jakob Hernandez",
"title": "Name of Jira Asset Fields",
"body": "Data source for the Jira Assets configuration doesn't include the name.\n\nIt only references the long string value for asset id -- I am needing to pull the \"Name\" without being forced to create unneeded left joins onto the query for a table.\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Jakob,\n\nIs it the asset name that you're looking for? This can be found in the \"Label\" column in the \"Assets object\" table.\n\n![Screenshot 2023-11-09 at 6.12.03 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/291073iB4C4F983ACB2EB5F/image-dimensions/392x321?v=v2 \"Screenshot 2023-11-09 at 6.12.03 PM.png\")\n\nI'm not sure why you needed to do a left join, so let me know if this helps or if I misunderstood your question.\n",
"comments": [
{
"author": "Abc",
"body": ".\n"
},
{
"author": "Tracy Chow",
"body": "Hi Jake,\n\nThanks for the clarification. Yes, if you're querying multiple custom fields for a Jira issue, or multiple attribute values for an asset object, you will need to query them as separate queries with left joins in order to get the custom fields or attributes to be displayed in the table as unique columns.\n\nAs to why the \"Label\" column wasn't present, this could be because the column is not marked as Visible from the data source schema, or \"Limited data\" was selected in the Atlassian Data Lake. Did one of these resolve the issue for you?\n\nIf you need any additional assistance, feel free to [open a ticket](https://support.atlassian.com/contact/#/?inquiry_category=technical_issues) with our support team.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Name-of-Jira-Asset-Fields/qaq-p/2528778 | null |
{
"author": "Alp Erguney",
"title": "How to get a list of linked issues to show dependencies?",
"body": "Hi Community,\n\nI'm trying to display a list of dependencies based on a certain link type. However, issue link or link type doesn't seem to be available in Atlassian Analytics data lake. Am I missing something? I couldn't find any existing article or question in the community for this.\n\nThis is available via API using GET (/rest/api/3/issueLink/{linkId}). I am hoping Analytics has access to the underlying dataset to retrieve that data.\n\nThanks\n"
} | [
{
"author": "Ben Jackson",
"body": "HI [@Alp Erguney](/t5/user/viewprofilepage/user-id/4852278) we don't have that data in the Lake as yet but are working on getting it. You can watch this ticket here for it and we will keep you updated on when we will have it. <https://jira.atlassian.com/projects/ANALYTICS/issues/ANALYTICS-20>\n\nRegards,\n\nBen from the Atlassian Analytics team.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/How-to-get-a-list-of-linked-issues-to-show-dependencies/qaq-p/2499765 | null |
{
"author": "Jakob Hernandez",
"title": "Adding Assignee Field to the Table",
"body": "The data source that was added to connect to doesn't have the Assignee field there without having to do extra configurations on a separate Google Spreadsheet.\n\nWhat are the steps to get a column for the Assignee field to view who is assigned that issue on the table when added to an Atlassian Analytics dashboard?\n\n(Asking here as it seems each time it's there and the next day it's not - curious how to build that string if it's not already there and was before)\n"
} | [
{
"author": "Jessie Turpin",
"body": "Hi Jakob,\n\nTo find the assignee of an issue, you can use the *Assignee account ID* column from the [Issue table](https://support.atlassian.com/analytics/docs/schema-for-jira-family-of-products/#Issue). Note that if your organization is a managed account, the [Account table](https://support.atlassian.com/analytics/docs/schema-for-organization-data/#Account) in the Atlassian Data Lake will have the user's names as well. Then including the *Name* column from the Account table would let you see the assignee's by name instead of by account ID. You can use the \"Top 5 assignees by open issue count\" chart template to get an idea of how to query the assignees by name in Atlassian Analytics.\n\nLet us know if you have any additional questions.\n",
"comments": [
{
"author": "Abc",
"body": ".\n"
},
{
"author": "Furlong_ Andrew",
"body": "Hi Jessie,\n\nI tried to follow the steps you described to get the assignee names for Jira issues, but found that my queries often returned incorrect names - users would be assigned multiple codes incorrectly, and the true assignee names are missed. Do you have any idea what could be causing this error?\n\nThanks!\n"
},
{
"author": "Jessie Turpin",
"body": "Hi Andrew! Could you check that the join path is using the **Assignee account ID** column to connect the Issue and Account tables? The path highlighted in blue is the current join path used by the query.\n\n![Screenshot 2024-05-16 at 3.23.56?PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/324303i133B9814C43C2AD4/image-size/large?v=v2&px=999 \"Screenshot 2024-05-16 at 3.23.56?PM.png\")\n\nIt's possible that your query may be using the Creator or Reporter account ID instead, which could explain the incorrect names. If an incorrect join path is used, just click on the line using the Assignee account ID column to connect the two tables and re-run the query to help the join path update.\n\nIf the query is using the Assignee account ID column in the join path, you can [create a support ticket](https://support.atlassian.com/contact/) with our team to help us troubleshoot further.\n"
},
{
"author": "Furlong_ Andrew",
"body": "Hey Jessie! I'm using the correct join path between Assignee account ID and Account ID. When I ran the same query within a chart (as compared to when I was building a custom table earlier) I was able to get the correct results. Do you have any idea why it wouldn't have worked when I tried to save the results to a custom table?\n"
},
{
"author": "Jessie Turpin",
"body": "Hey Andrew! It's hard to say what may be going wrong without getting to look at the code used to create the chart and the SQL you were using for the custom table. Could you create a support ticket with the team so we can investigate this further for you? Thanks!\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Adding-Assignee-Field-to-the-Table/qaq-p/2528774 | null |
{
"author": "Wong",
"title": "How to filter using custom date attribute of asset object",
"body": "I have a custom date attribute called \"Last Reviewed Date\" that records the last date that a particular asset object was reviewed. I would like to create a table in Analytic that list all objects that has not been reviewed in last 6 months. How do I set the Filters to use a custom date field?\n"
} | [
{
"author": "Wong",
"body": "Thanks for the answer [@Tracy Chow](/t5/user/viewprofilepage/user-id/4461730) , it is working as expected.\n",
"comments": [
{
"author": "Tracy Chow",
"body": "Great, glad to hear it!\n"
}
]
},
{
"author": "Tracy Chow",
"body": "Hi Wong,\n\nIn my example, I'm querying the date attribute \"Updated\", but you can replace it with the name of your custom attribute.\n\n1. First, create a new query and add the **Key** column from the Assets Object table, the **Name** column (which is the name of the attribute) from the Assets Type Attribute Metadata table, and the **Attribute value string** column (which contains the value of the attribute) from the Assets Object Attribute table.\n\n2. Add a filter where **Name**from the Assets Type Attribute Metadata table = \"Updated\". In your case, it will be \"Last Reviewed Date\".\n\n3. Now use a [\"Filter\" step](https://support.atlassian.com/analytics/docs/visual-sql-steps/#Filter) to filter rows where the **Attribute value string** column is less than {TODAY.SUB(6,'month')}. {TODAY.SUB(6,'month')} is a [relative date variable](https://support.atlassian.com/analytics/docs/relative-date-variables/) that returns the date 6 months prior to today.\n\nThis is what my results look like. Let me know if you have any questions on this!\n\n![Screenshot 2023-10-25 at 4.23.10 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/288353i176718D8767D5BC0/image-size/large?v=v2&px=999 \"Screenshot 2023-10-25 at 4.23.10 PM.png\")\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/How-to-filter-using-custom-date-attribute-of-asset-object/qaq-p/2514806 | null |
{
"author": "dmurai",
"title": "How do I set a column in a table chart to a specific length?",
"body": "If I have two table charts with the same number of columns, they don't line up correctly. I see no setting for the column width.\n"
} | [
{
"author": "Inder Singh",
"body": "Hi [@dmurai](/t5/user/viewprofilepage/user-id/5326986) : You can use custom formatting for setting individual columns widths. In the table settings, go to \"Formatting\" tab and then navigate to \"Custom formatting\" section. Here you can choose a column and specify its width. (see screenshots below)\n\n![Screenshot 2023-09-27 at 7.07.33 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/283212i0A4FE427590D31FA/image-size/large?v=v2&px=999 \"Screenshot 2023-09-27 at 7.07.33 AM.png\")\n\n![Screenshot 2023-09-27 at 7.07.53 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/283213i4E621A05761C6711/image-size/large?v=v2&px=999 \"Screenshot 2023-09-27 at 7.07.53 AM.png\")\n\nHope this helps. Let us know if you have more questions.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/How-do-I-set-a-column-in-a-table-chart-to-a-specific-length/qaq-p/2489250 | null |
{
"author": "Esteban Diaz",
"title": "Get access to an Atlassian Analytics trial",
"body": "Hi Team,\n\nI'm an Atlassian consultant and I'm eager to learn and try Atlassian Analytics.\n\nIs there a way to access to a trial version?\n\nI'm really desperate to give it a try.\n\nThanks\n\nEsteban\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Esteban!\n\nAppreciate your interest in Atlassian Analytics.\n\nIf you can open a ticket with the [partner support desk](https://atlassianpartners.atlassian.net/support#/), the partner support team will be best able to respond and check your eligibility.\n\nThanks, \nTracy\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Get-access-to-an-Atlassian-Analytics-trial/qaq-p/2486063 | null |
{
"author": "Mateusz Szumski",
"title": "Multiple measures on Issue field value",
"body": "Hi all,\n\nhow can I easily show the number of issues based on 2 different measures in the same column issue field value?\n\nLet me explain\n\nCustom Field Name: Site\n\nCustom Field Name: Cause\n\nI want to see the count of issues created in the last month for every Cause where the Site is A.\n"
} | [
{
"author": "Mateusz Szumski",
"body": "Figured it out :)\n\nTo get the values out of the same column and compare against :\n\n![3.png](https://community.atlassian.com/t5/image/serverpage/image-id/282097i9ED223385F92F7A0/image-size/large?v=v2&px=999 \"3.png\")\n\nhere are the steps :![2.png](https://community.atlassian.com/t5/image/serverpage/image-id/282096i8BD287897D8DBAE3/image-size/large?v=v2&px=999 \"2.png\")\n",
"comments": null
},
{
"author": "Ben Jackson",
"body": "HI [@Mateusz Szumski](/t5/user/viewprofilepage/user-id/3005616) can you explain more what you mean with *2 different measures in the same column issue field value*?\n",
"comments": [
{
"author": "Mateusz Szumski",
"body": "Hi Ben,\n\nSure!\n\nThis is the data:\n\n![1.png](https://community.atlassian.com/t5/image/serverpage/image-id/282059i0858A8A86E30C7A1/image-size/large?v=v2&px=999 \"1.png\")\n\nI want to show a count of issues for every Cause for given Site\n\nFor example:\n\nfor the selected site (variable) Site_A\n\nCause_Value \\| Count of issues\n\nCause_A 10\n\nCause_B 20\n\nCause_C 30\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Multiple-measures-on-Issue-field-value/qaq-p/2484080 | null |
{
"author": "piotr.x.zyrek",
"title": "Query the comments",
"body": "Hi guys,\n\nAre the comments in the tickets held in any table? I would like to create a view with a backlog containing a column with the last comment on a task. I've looked at the field tables, the status history table and I don't see comments anywhere.\n\nThanks in advance!\n"
} | [
{
"author": "Inder Singh",
"body": "[@piotr.x.zyrek](/t5/user/viewprofilepage/user-id/5171900) : Contents of the comments are not yet available in Atlassian Data Lake. You can follow this ticket for any updates on when this will be available: <https://jira.atlassian.com/browse/ANALYTICS-72>.\n\nThanks,\n\nInder\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Query-the-comments/qaq-p/2481379 | null |
{
"author": "Jonathan Smith",
"title": "Confluence Space Audit Dashboard",
"body": "Hello everyone.\n\nI am looking to create a dashboard where I can identify any Confluence spaces where no one has viewed pages within the past 6 months.\n\n* I am essentially looking to duplicate what is on the Space Analytics section, but select all spaces.\n\nAny suggestions or screenshots of your dashboards would be greatly appreciated because I am not a BI developer and the analytics tool is new to me.\n\n\\[Atlassian\\] There are only 2 Confluence templates... more please.\n\nCheers,\n\nJonathan\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Jonathan,\n\nConfluence page view data is currently not available in the Atlassian Data Lake. I've created a [feature suggestion ticket](https://jira.atlassian.com/browse/ANALYTICS-129) that you can vote on and watch for updates.\n\nYou can check out the [Confluence schema documentation](https://support.atlassian.com/analytics/docs/schema-for-confluence/) for more information on what data you can query now.\n\nAs more dashboard templates get built out, we'll announce them here in the Analytics Community. We appreciate your feedback!\n\nTracy\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Confluence-Space-Audit-Dashboard/qaq-p/2482133 | null |
{
"author": "Richard_Donnell",
"title": "Simple Table counting Issuetypes is counting Trashed Projects",
"body": "Hi - I have a simple table, counting the occurrences of Tickets by Issuetype across my projects - I noticed that it is counting tickets that are in Projects that have been deleted but still reside in Trash.\n\nBug? Feature :) ? Any way to carve those specifics out?\n"
} | [
{
"author": "Jessie Turpin",
"body": "Hi Richard!\n\nWe have a [feature request](https://jira.atlassian.com/browse/ANALYTICS-54) for project status data to be added to the Atlassian Data Lake. Having a project's status included would allow you to filter out any inactive projects.\n\nIn the meantime you or one of your organization admins can [edit your Atlassian Data Lake connection](https://support.atlassian.com/analytics/docs/edit-data-source-connection-details/#Edit-an-Atlassian-Data-Lake-connection) to unselect any projects that have been deleted. Let us know if you have any other questions!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Simple-Table-counting-Issuetypes-is-counting-Trashed-Projects/qaq-p/2474984 | null |
{
"author": "Jess Painter",
"title": "I am trying to configure a dashboard that shows epic cycle time",
"body": "Hi\n\nI am trying to create a dashboard that shows all our projects epic cycle time and have been pointed in the direction of Eazy Bi, but it's not that Easy for me. Then I saw the Flow metrics chart that could be added to a dashboard in [this article](https://support.atlassian.com/analytics/docs/dashboard-templates-for-jira-software-flow-metrics/). However, when I go to try and add it, there is no flow gadget for me to configure.\n\nPlease help, surely epic cycle time must be a common need across organisations to report?\n\nThanks\n\nJess\n"
} | [
{
"author": "Emre Toptanc? _OBSS_",
"body": "Hello [@Jess Painter](/t5/user/viewprofilepage/user-id/4758885) ,\n\nCycle Time is a valuable metric for all teams but since Epic'a are also issues, their workflows can be customized so the exact definition of Cycle Time is not the same for each Jira (It even might not be the same for all Epic on a single Jira instance).\n\nLet me recommend our app for flexible reporting on such needs. Our team at OBSS built [Time in Status](https://marketplace.atlassian.com/apps/1211756/) precisely for this. It is available for Jira Server, Cloud, and Data Center.\n\nTime in Status mainly allows you to see how much time each issue spent on each **status** or each **assignee**.\n\n![tisCloud_StatusDuration_LeadTime_with Estimates.png](https://community.atlassian.com/t5/image/serverpage/image-id/170015i6CBCFEFDC1640B76/image-dimensions/215x97?v=v2 \"tisCloud_StatusDuration_LeadTime_with Estimates.png\") ![tisCloud_AssigneeDuration.png](https://community.atlassian.com/t5/image/serverpage/image-id/246449iA6FF27980A832D08/image-dimensions/199x96?v=v2 \"tisCloud_AssigneeDuration.png\")\n\nYou can combine the time for multiple statuses to get metrics like **Issue Age, Cycle Time, Lead Time, Resolution Time** etc.\n\nFor all numeric report types, you can calculate **averages** and **sums** of those durations grouped by the issue fields you select. For example total in-progress time per *customer*or average resolution time per sprint, week, month, issuetype, request type, etc. The ability to group by parts of dates (year, month, week, day, hour) or sprints is particularly useful here since it allows you to compare different time periods or see the trend.\n\n![tisCloud_StatusDuration_LeadTime_Average_TimeGrouped.png](https://community.atlassian.com/t5/image/serverpage/image-id/170014i3A4C82B8C3EE58D2/image-dimensions/235x72?v=v2 \"tisCloud_StatusDuration_LeadTime_Average_TimeGrouped.png\")\n\nThe app calculates its reports using already existing Jira issue histories so when you install the app, you don't need to add anything to your issue workflows and you can get reports on your past issues as well. It supports both Company Managed and Team Managed projects for Jira Cloud.\n\nTime in Status reports can be accessed through **its own reporting page, dashboard gadgets, and issue view screen tabs**. All these options can provide both calculated data tables and charts.\n\n![Gadget_AverageStatusDurationByComponent.png](https://community.atlassian.com/t5/image/serverpage/image-id/170017i541738A81A7EBA80/image-dimensions/165x135?v=v2 \"Gadget_AverageStatusDurationByComponent.png\") ![tisCloud_StatusDuration_LeadTime_Chart.png](https://community.atlassian.com/t5/image/serverpage/image-id/170018i88B62F9CBD7B6C6E/image-dimensions/198x94?v=v2 \"tisCloud_StatusDuration_LeadTime_Chart.png\") ![tisCloud_IssueView_Data.png](https://community.atlassian.com/t5/image/serverpage/image-id/272943iB7FF085E8C1AE97A/image-dimensions/186x101?v=v2 \"tisCloud_IssueView_Data.png\")\n\n<https://marketplace.atlassian.com/apps/1211756/>\n\nEmreT\n",
"comments": null
},
{
"author": "Inder Singh",
"body": "Hi [@Jess Painter](/t5/user/viewprofilepage/user-id/4758885) : The flow metrics dashboard in the article you mentioned above is available as part of [Atlassian Analytics](https://www.atlassian.com/platform/analytics/what-is-atlassian-analytics). You would need to have Atlassian Analytics subscription in order to use that dashboard. It is not yet available as a gadget in Jira dashboards.\n\nThanks,\n\nInder\n",
"comments": null
},
{
"author": "Teodora V",
"body": "Hi [@Jess Painter](/t5/user/viewprofilepage/user-id/4758885)\n\nas another addition to the already recommended solutions, I can refer you to[**our recent article**](https://www.oldstreetsolutions.com/safe-flow-reporting-in-jira), where we explain more about Flow reporting in Jira and give examples made by our app [**Custom Charts**](https://marketplace.atlassian.com/apps/1220925/custom-charts-for-jira-reports-and-jira-dashboard-filter?tab=overview&hosting=cloud).\n\n\n",
"comments": null
},
{
"author": "Ivan Garcia _Appfire_",
"body": "Hi [@Jess Painter](/t5/user/viewprofilepage/user-id/4758885)\n\nI recommend you try [Dashboard Hub for Jira - Custom Charts \\& Share Reports](https://marketplace.atlassian.com/apps/1223898/dashboard-hub-for-jira-reports-charts?tab=overview&hosting=cloud&utm_source=organic&utm_medium=atl-community&utm_campaign=engagement) which is an app developed by my team :)\n\nAmong the large library of nearly [100 gadgets](https://appfire.atlassian.net/wiki/spaces/RDD/pages/146309915/Dashboard+Gadgets+KPIs+and+Metrics) that it offers, you can find the **Cycle Time gadget** and the **Epic Progress gadget** -- which I'm sure you'll love.\n\n![Cycle time gadget.png](https://community.atlassian.com/t5/image/serverpage/image-id/280841i2F80B2413E33B6A0/image-size/large?v=v2&px=999 \"Cycle time gadget.png\")\n\nIf there's a metric that you can't find in our library, you can create it yourself with the **JQL Custom Charts gadget**!\n\nIn addition to that, Dashboard Hub for Jira provides pre-defined dashboard templates, Formula Cards, 12+ product integrations, external sharing with protected links, and much more. [Find the use cases here](https://appfire.atlassian.net/wiki/spaces/RDD/pages/401572816/Use+cases).\n\nFeel free to [try the app for 30 days without any compromise](https://marketplace.atlassian.com/apps/1223898/dashboard-hub-for-jira-reports-charts?tab=overview&hosting=cloud&utm_source=organic&utm_medium=atl-community&utm_campaign=engagement), don't hesitate to ask me if there's anything I can help with :)\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/I-am-trying-to-configure-a-dashboard-that-shows-epic-cycle-time/qaq-p/2478162 | null |
{
"author": "Mary Heather Cox",
"title": "SQL to add column to a table in schema??",
"body": "What kind of SQL is expected? That's a very interesting parse of very simple SQL query.\n\n![addcolumnschema.jpg](/t5/image/serverpage/image-id/280752i033BBE8DB89D68BF/image-size/large?v=v2&px=999 \"addcolumnschema.jpg\")\n"
} | [
{
"author": "Jessie Turpin",
"body": "Hi Mary! When creating a custom column in your data source's schema you won't need to include typical SQL statements like SELECT, FROM, etc because the custom column can only be created from a column that already exists in that specific table. You can read more about the [settings](https://support.atlassian.com/analytics/docs/create-custom-tables-and-columns/#Custom-column-settings) of a custom column and see an [example](https://support.atlassian.com/analytics/docs/create-custom-tables-and-columns/#A-custom-column-example) in our documentation. If you'd like to create a column referencing more than one table, you will need to create a [custom table](https://support.atlassian.com/analytics/docs/create-custom-tables-and-columns/#Create-a-custom-table) instead.\n\nTo create a custom column in the Issue field table with your custom field 'Product', try using the following Case statement: CASE WHEN Name = 'Product' THEN Value END\n\nLet us know if you have any other issues adding your custom column!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/SQL-to-add-column-to-a-table-in-schema/qaq-p/2477942 | null |
{
"author": "Shraddha",
"title": "How to add and subtract two different columns",
"body": "Hello,\n\nI have two columns generated in the dataset via SQL query that are aggregated and are of datatype integer.\n\nI want to create a another two column in the dataset that is a summation and difference of those two columns via custom or guided formula. Is this possible, how?\n\nFor example below -\n\nThe query is\n\n![Screen Shot 2023-09-09 at 4.35.35 PM.png](/t5/image/serverpage/image-id/279692iFEA5CB176C684C57/image-size/large?v=v2&px=999 \"Screen Shot 2023-09-09 at 4.35.35 PM.png\")\n\nList of steps for manipulation\n\n![Screen Shot 2023-09-09 at 4.37.15 PM.png](/t5/image/serverpage/image-id/279693i43BB42370E26FC2A/image-size/large?v=v2&px=999 \"Screen Shot 2023-09-09 at 4.37.15 PM.png\")\n\nResultset looks like (where column Name is Sprint Name , query is filtered to show only one sprint as of now)\n\n![Screen Shot 2023-09-09 at 4.37.40 PM.png](/t5/image/serverpage/image-id/279694iA53E98E53118210F/image-size/large?v=v2&px=999 \"Screen Shot 2023-09-09 at 4.37.40 PM.png\")\n\nWhat i would like to have is\n\n1. Column generated through formula which is difference of columns \"Issue closed-added\" and \"Issue closed-removed\"\n\nThanks\n"
} | [
{
"author": "Kevin Minnick",
"body": "Hello, yes this is possible. You need to click \"Formula Column\", then \"Custom Formula\" (all the way at the top). From here you can start typing a double quotation mark (\") and the name of the column. (It should auto-complete). And then you would type \"-\" and then the name of the second column. Custom formula allows all kinds of simple math so give it a try!\n",
"comments": [
{
"author": "Shraddha",
"body": "Thanks [@Kevin Minnick](/t5/user/viewprofilepage/user-id/4339583) That worked as needed\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/How-to-add-and-subtract-two-different-columns/qaq-p/2472915 | null |
{
"author": "Brandon Davies",
"title": "Are there any plans to include a way to automate the syncing of the schemas?",
"body": "I have been really loving the new Google Sheets data connection, it makes accessing third parties so much easier, faster and in most cases free.\n\nI was thinking about ways to automate the syncing of data to the Google Sheet or PostgreSQL database, I can see this happens to the Atlassian Data Lake automatically.\n\nIs this or will this be the same for other Data connections or will there be a setting to automatically sync daily/weekly or potentially through a REST API?\n\nThank you very much for your time!\n"
} | [
{
"author": "Kevin Minnick",
"body": "Hi Brandon, I'm glad to hear you are enjoying our Google Sheets integration! As far as syncing the schema automatically, we don't currently have any plans to add this. I have created a suggestion ticket for it though so that we can gather more interest and potentially prioritize it in the future.\n",
"comments": [
{
"author": "Brandon Davies",
"body": "Thank you Kevin! It would be a great feature to keep the dashboards up to date\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Are-there-any-plans-to-include-a-way-to-automate-the-syncing-of/qaq-p/2470493 | null |
{
"author": "Graham Moore",
"title": "How to build charts for Assets data",
"body": "I'm trying to build some fairly simple charts in Analytics, but I am really struggling to understand the correct way to get the data I want.\n\nI've limited our data source in Analytics to a particular schema (just to simplify things for now), called 'End User Device'. Within that schema we have 6 object types:\n\n![2023-08-24 10 38 31.png](/t5/image/serverpage/image-id/276971i0F0A1B098B837066/image-size/large?v=v2&px=999 \"2023-08-24 10 38 31.png\")\n\n*\\*Devices \\& Application are abstract*\n\nIn my example chart, I am trying to display all of the Apple devices by status. I am successfully able to build a chart to *count* the number of Apple devices, but I have no idea how I'm supposed to then be able to separate the devices by status (we have a 'Status' attribute in the Apple object type).\n\nThe schema in Analytics doesn't specifically list all the attributes within an object type, so I suspect I somehow have to build a join to tell it that I want to grab the status from the Apple devices and use that to build the chart - but that's the point I'm stuck at trying to figure out.\n\nI've watched the demo videos, but they are more focused on Issues in JSM than Assets, and the Assets schema is quite different. Does anyone have some suggestions or material I can use to figure this out please?\n\nThe OOTB Assets dashboard does not work for me either (so reverse engineering that hasn't been successful) - I can filter the schema and object, but when I try to filter by attribute nothing appears in the filter drop down.\n\n![2023-08-24 10 39 15.png](/t5/image/serverpage/image-id/276972iED8B183CC9A55E05/image-size/large?v=v2&px=999 \"2023-08-24 10 39 15.png\")\n"
} | [
{
"author": "Jessie Turpin",
"body": "Hi Graham! The third example (the number of objects with a particular attribute) in this [Knowledge Base article](https://confluence.atlassian.com/analyticskb/example-queries-for-assets-data-1155154591.html) should be able to help you adjust your query. Step 2b in the article will be where you add in a filter on your specific 'Status' attribute to help you get a count of Apple devices per status. \n\nI hope this helps, but let us know if you have any other questions!\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/How-to-build-charts-for-Assets-data/qaq-p/2458982 | null |
{
"author": "Shraddha",
"title": "How to plot Sprint Story points committed by Sprint Name and Fix Version",
"body": "Hi ,\n\nI have been trying to plot Story Points committed and completed in a sprint by sprint Name and Fix version but no luck in mapping the data as i want.\n\nHere is what i am looking for\n\nY axis is the Sprint Name, the transposed rows are fix versions and the data points are story points completed and committed.\n\n![Screen Shot 2023-08-28 at 12.39.29 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/277452i36E043F2C3B834CB/image-size/large?v=v2&px=999 \"Screen Shot 2023-08-28 at 12.39.29 AM.png\")\n\nI tried something on similar lines but doesnt seem to get me the data as needed\n\n![Screen Shot 2023-08-28 at 12.49.02 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/277454i17A02F7B80A47FB9/image-size/large?v=v2&px=999 \"Screen Shot 2023-08-28 at 12.49.02 AM.png\")\n\n![Screen Shot 2023-08-28 at 12.49.38 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/277455i4CF17BAE4C8CF635/image-size/large?v=v2&px=999 \"Screen Shot 2023-08-28 at 12.49.38 AM.png\")\n\nThe data doesnt match and i am not seeing the correct sprint names like 'WebExt - Sprint 45 ' is missing since the story points are Null which is not true as per the original table.\n\nAny guidance is helpful. Thanks\n"
} | [
{
"author": "Matthew Lempitsky",
"body": "Hi Shraddha, \n\nSome of this missing Sprint data may be attributed to the ongoing [incident affecting the Atlassian Data Lake.](https://analytics.status.atlassian.com/) \n\nIf you are suspecting you are experiencing data discrepancy issues, please open a support ticket [here](https://support.atlassian.com/contact/#/) and set the affected product to 'Atlassian Analytics.' \n\nWith regards to your approach, it looks like you're on the right track and we'd be happy to assist you further on the aforementioned support ticket. \n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/How-to-plot-Sprint-Story-points-committed-by-Sprint-Name-and-Fix/qaq-p/2461356 | null |
{
"author": "Elmer Hahn",
"title": "Has anyone found the Worklog table",
"body": "What we are looking to do is pull the worklog table out of a ticket and then list out \n\n* total time spent = 1 hour\n* worklog author a spent 10 min\n* worklog author b spent 30 min\n* worklog author c spent 20 min\n\nI know I can find the total time spent but its not easy to break it down by who added time to the table.\n"
} | [
{
"author": "Inder Singh",
"body": "[@Elmer Hahn](/t5/user/viewprofilepage/user-id/4624648) : Worklog data is not currently available. You can follow this ticket (and upvote it too) to get updates on when it will be available - <https://jira.atlassian.com/browse/ANALYTICS-22>. This ticket also mentions a possible workaround.\n\nThanks!\n",
"comments": [
{
"author": "Elmer Hahn",
"body": "Followed and upvoted / shared around. This is currently one if not The one thing preventing my whole Org from fully embracing Atlassian Analytics. So much so we are custom coding solutions to rip this data out of tickets and build it into another datalake service.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Has-anyone-found-the-Worklog-table/qaq-p/2453044 | null |
{
"author": "Diana G",
"title": "Adding Site filter to the Organization Overview dashboard",
"body": "Hi All! I'm new to the Atlassian Analytics. I created Dashboard using \"Jira Software - Organization overview\". I have 2 sites. How do I add a filter by site?\n"
} | [
{
"author": "Abraham Musalem",
"body": "Hey Diana,\n\nThanks for reaching out to Community.\n\nYou can do this by doing the following:\n\n1. Inside of the dashboard, click on \"Control\" on the right pane.\n2. Then, hit \"dropdown\" button.\n3. In the \"add dropdown control\", set a name for the dropdown and pick your Data Source.\n4. In the \"Column\" field, type in \"URL\", and scroll down to the Workspace URL and click on the \"url\" field.\n5. Click \"Add\".\n6. Drop the filter down and you'll see that you'll be able to filter by the URL of whatever sites you have.\n\nHope this helps! \nAbraham, Analytics support\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Adding-Site-filter-to-the-Organization-Overview-dashboard/qaq-p/2447576 | null |
{
"author": "Alp Erguney",
"title": "Is there a way to show the current fix version in Atlassian Analytics?",
"body": "I'm getting a list of JIRA issues within a specific fix version using Atlassian Analytics, however it is also showing me an issue that was in that fix version 3 days ago. It no longer has any fix version associated with it. I only want to show the issues that currently have that fix version associated with them, not previously.\n\nDetails:\n\nUsing the dataset \"Project Fix Version \\> Name\"\n\nFilter is set to : Name = \"My Fix Version\"\n\nThat JIRA issue shows up in \"My Fix Version\".\n\n1. Added a table with Project to diagnose it\n2. Checked both Issue Fix Version Mapping and Project Fix Version datasets' Row Refreshed field\n3. They were refreshed 3 minutes and approx 7 hours after the JIRA issue was removed from the Fix Version respectively.\n\nI am not sure if I'm checking the right datasets/fields, any help would be appreciated.\n"
} | [
{
"author": "Tracy Chow",
"body": "Hi Alp,\n\nFrom what you described this seems to be related to this bug - <https://jira.atlassian.com/browse/ANALYTICS-66>, where even after a fix version is disassociated from a Jira issue, the record still shows up in the jira_issue_fix_version_mapping table.\n\nI recommend voting and watching the ticket to stay informed on when a fix will be available.\n\nApologies for the inconvenience!\n",
"comments": [
{
"author": "Alp Erguney",
"body": "Thanks [@Tracy Chow](/t5/user/viewprofilepage/user-id/4461730) . It doesn't have many votes but the accuracy of this is really essential. I hope it will get resolved soon.\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/Is-there-a-way-to-show-the-current-fix-version-in-Atlassian/qaq-p/2452392 | null |
{
"author": "Davide Di Figlia",
"title": "Total white commit section",
"body": "Hello every1.\n\nI have encountered an issue with my SourceTree Application.\n\nThere is a total white page in the commit section except for branches and tag labels, and latest branch (remotes and local) versions.\n\nHere is a screenshot:\n\n![image.png](/t5/image/serverpage/image-id/331055i3C3700FA9D17639A/image-size/large?v=v2&px=999 \"image.png\")\n\nI have removed sensitive information from the stamp, but you should still be able to understand the problem\n\nI'm using GitLab CE as code history manager.\n\nCould you help?\n\nThanks\n"
} | [
{
"author": "Davide Di Figlia",
"body": "Added;\n\nI've found a workaround by switching the light theme to dark theme.\n\nThanks.\n",
"comments": null
},
{
"author": "Paolo Olocco",
"body": "I've open a ticket <https://jira.atlassian.com/browse/SRCTREEWIN-14484>\n",
"comments": null
},
{
"author": "ngeiger",
"body": "Same issue here, ever since updating from Windows versions 3.4.16 to 3.4.18 last week. Neither reverting back to an earlier version nor deleting user preference files has worked. As also reported by OP, dark theme works fine.\n",
"comments": [
{
"author": "Davide Di Figlia",
"body": "Hi \nI'm glad to hear that i'm not alone :) \n\nBy the way it's kinda frustrating beacuse dark theme doesn't work very well :/\n"
}
]
}
]
| https://community.atlassian.com/t5/Sourcetree-questions/Total-white-commit-section/qaq-p/2733101 | null |
{
"author": "Shraddha",
"title": "How to get story points added,removed, completed , not completed in a given sprint",
"body": "Hi,\n\nI am trying to get a matrix table with all sprints in a given project that displays sprint name as the primary dimension and Story points added, removed, completed and not completed each as a measure in the matrix table.\n\nHow can i achieve that?\n\nSee attachment below for the required results\n\n![Screen Shot 2023-08-07 at 1.36.55 AM.png](https://community.atlassian.com/t5/image/serverpage/image-id/273512iD3341F2AF6FF9275/image-size/large?v=v2&px=999 \"Screen Shot 2023-08-07 at 1.36.55 AM.png\")\n"
} | [
{
"author": "Valeriia_Havrylenko_SaaSJet",
"body": "Hi [@Shraddha](/t5/user/viewprofilepage/user-id/2630913) ?\n\nI wanna suggest you to try a new [Sprint Performance Report](https://saasjet.atlassian.net/wiki/spaces/TIS/pages/2732097671/Sprint+Performance+Report?utm_source=Sprint&utm_medium=medium&utm_campaign=Comment_How-to-get-story-points-added-removed-completed-not-completed-in_20231117) where we have all the metrics for each sprint. You can see here added, removed, completed and not completed Story points as well.\n\n![SP TV (1).png](https://community.atlassian.com/t5/image/serverpage/image-id/292464i67809551D8D6F9D8/image-size/large?v=v2&px=999 \"SP TV (1).png\")\n\nI would be happy if you had a look at it!\n\n[**Try Time In Status for Jira + Sprint Report for free**](https://marketplace.atlassian.com/apps/1219732/time-in-status-for-jira-cloud?hosting=cloud&tab=overview&utm_source=Sprint&utm_medium=medium&utm_campaign=Comment_How-to-get-story-points-added-removed-completed-not-completed-in_20231117).\n\nYou can also [book a live demo](https://calendly.com/vitalii_meeting/time-in-status?utm_source=Atlassian_Marketplace&utm_medium=referral&utm_campaign=Button_more-info) - we'll show you the application inside out and answer all your questions.\n\nHave a nice day, and happy sprinting ?\n",
"comments": [
{
"author": "Shraddha",
"body": "thanks [@Valeriia_Havrylenko_SaaSJet](/t5/user/viewprofilepage/user-id/5162664)\n\nHappy Thanksgiving\n"
},
{
"author": "Valeriia_Havrylenko_SaaSJet",
"body": "[@Shraddha](/t5/user/viewprofilepage/user-id/2630913) thank you! Happy Thanksgiving too!\n"
}
]
},
{
"author": "Skyler Ataide",
"body": "Hi [@Shraddha](/t5/user/viewprofilepage/user-id/2630913)!\n\nHere is an example table chart that I was able to make in Atlassian Analytics similar to the chart that you've shared here. The table chart displays Sprint names, Story points added, removed, completed and not completed:\n\n![Sprint Story Points Example.png](https://community.atlassian.com/t5/image/serverpage/image-id/274523i5CC961A38992E30B/image-size/large?v=v2&px=999 \"Sprint Story Points Example.png\")\n\nThe steps to create this chart in Analytics are as follows:\n\n1. The first query brings in the **Sprint ID** and **Name** columns from the **Sprint** table, the **Issue ID** and **Action** columns from the **Issue sprint history** table, and the **Status** column from the **Issue** table. After running the query, [reorder the columns](https://support.atlassian.com/analytics/docs/visual-sql-steps/#:~:text=to%20Visual%20SQL.-,Reorder%20columns,-Quickly%20drag%20and) so that the Issue ID column is the leftmost column. This will be important for joining the query in a later step. \n ![Story Points 1.png](https://community.atlassian.com/t5/image/serverpage/image-id/274524iCD886502B2D8B82C/image-size/large?v=v2&px=999 \"Story Points 1.png\")\n2. Next, add a second query that brings in the **Issue ID** and **Value** columns from the **Issue field** table. Add a filter where the **Name** column from the **Issue field** table is equal to 'Story Points'. Again, make sure that the **Issue ID** column is the leftmost column in the Result table after running the query.\n3. After running Query 2, edit the join to be a Left join on the first 1 column. \n ![Story Points 2.png](https://community.atlassian.com/t5/image/serverpage/image-id/274525i584AB22A8F0801F1/image-size/large?v=v2&px=999 \"Story Points 2.png\") \n4. [Rename](https://support.atlassian.com/analytics/docs/visual-sql-steps/#:~:text=Concatenate-,Rename%20column,-Change%20the%20name) the \"Value\" column to \"Story points\" for clarity. Add a filter step to include only rows where \"Story points\" is not null. \n ![Story Points 3.png](https://community.atlassian.com/t5/image/serverpage/image-id/274526i8CDFC68432FF4697/image-size/large?v=v2&px=999 \"Story Points 3.png\") \n5. Next we'll create two [custom formula columns](https://support.atlassian.com/analytics/docs/custom-formulas/) for story points added and story points removed. The first custom formula for story points added will use the following SQL: \n\n ```\n case when \"Action\"='added' then \"Story points\" else null end\n ```\n\n The second custom formula column for story points removed will use the following SQL: \n\n ```\n case when \"Action\"='removed' then \"Story points\" else null end\n ```\n\n Rename the new columns to \"Story points added\" and \"Story points removed\" for clarity. \n ![Story Points 4.png](https://community.atlassian.com/t5/image/serverpage/image-id/274534i90CA9EA9021F62D9/image-size/large?v=v2&px=999 \"Story Points 4.png\")\n6. Next, we'll add two more custom formula columns for story points completed and story points not completed. The first custom column for story points completed uses the following SQL: \n\n ```\n Case when \"Status\"='Done' then \"Story points added\" else null end\n ```\n\n The second custom formula column for story points not completed uses the following SQL: \n\n ```\n Case when \"Status\"!='Done' then \"Story points added\" else null end\n ```\n\n <br />\n\n Rename the new columns to \"Completed\" and \"Not completed\" for clarity. \n ![Story Points 5.png](https://community.atlassian.com/t5/image/serverpage/image-id/274535i8923C8814F00D27E/image-size/large?v=v2&px=999 \"Story Points 5.png\")\n7. Next, we can [hide](https://support.atlassian.com/analytics/docs/visual-sql-steps/#Hide-column:~:text=comma%2Dseparated%20list.-,Hide%20column,-Hide%20a%20column) the following columns as they are no longer required for the table chart: Issue ID, Sprint ID, Action, Status, and Story points. \n ![Story Points 6.png](https://community.atlassian.com/t5/image/serverpage/image-id/274536i790E48C418C9936F/image-size/large?v=v2&px=999 \"Story Points 6.png\")\n8. Next, we're going to [apply custom formulas](https://support.atlassian.com/analytics/docs/visual-sql-steps/#Hide-column:~:text=available%20join%20types.-,Apply%20formula,-Apply%20a%20calculation) to all four of our story points columns to cast the story points as a real data type, since they are text data type by default. Use the following SQL in the custom formula on each column to change the data types of the columns: \n\n ```\n cast(\"COLUMN_NAME\" as decimal)\n ```\n\n <br />\n\n ![Story Points 8.png](https://community.atlassian.com/t5/image/serverpage/image-id/274539i1AAB3B9ECF61405D/image-size/large?v=v2&px=999 \"Story Points 8.png\")\n9. Now that all the numeric columns have been cast as a real data type, apply a [Group \\& aggregate step](https://support.atlassian.com/analytics/docs/visual-sql-steps/#Hide-column:~:text=or%20add%20data.-,Group%20%26%20aggregate,-Change%20the%20grouping) to Group by the \"Name\" column and calculate the total sums for the four numeric story points columns. \n ![Story Points 9.png](https://community.atlassian.com/t5/image/serverpage/image-id/274542iC12B9D084C4579B8/image-size/large?v=v2&px=999 \"Story Points 9.png\")\n10. Optionally, rename the columns for clarity. \n ![Story Points 10.png](https://community.atlassian.com/t5/image/serverpage/image-id/274543i91F06CE23F49B6A5/image-size/large?v=v2&px=999 \"Story Points 10.png\")\n11. Add a [Zero fill step](https://support.atlassian.com/analytics/docs/visual-sql-steps/#Hide-column:~:text=or%C2%A0bar%C2%A0chart.-,Zero%20fill,-Fill%20in%20missing) to fill all null values with zeros. \n ![Story Points 11.png](https://community.atlassian.com/t5/image/serverpage/image-id/274544i911FD8BF33B05A25/image-size/large?v=v2&px=999 \"Story Points 11.png\")\n12. Lastly, apply a custom formula to the \"Completed\" column so that this calculation doesn't include story points that were removed from the sprint. Use the following SQL in the custom formula: \n\n ```\n \"Completed\"-\"Story points removed\"\n ```\n\n <br />\n\n ![Story Points 12.png](https://community.atlassian.com/t5/image/serverpage/image-id/274545iC23EE3B223855537/image-size/large?v=v2&px=999 \"Story Points 12.png\") \n\nHopefully this chart example helps! If you have any questions on any of the steps above, please let me know!\n",
"comments": [
{
"author": "Shraddha",
"body": "Thanks [@Skyler Ataide](/t5/user/viewprofilepage/user-id/4456296) for. the detailed explanation. That was really helpful.\n\nI created the chart as described in the steps as is but somehow i get no data for the sprints. There are no points associated with any sprint as below\n\n![Screen Shot 2023-08-13 at 10.53.14 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/274902iCBC00822A94C161A/image-size/large?v=v2&px=999 \"Screen Shot 2023-08-13 at 10.53.14 PM.png\")\n"
},
{
"author": "Skyler Ataide",
"body": "Hi [@Shraddha](/t5/user/viewprofilepage/user-id/2630913),\n\nIt looks like Query 1 and Query 2 are hitting the row limit, which could be causing problems with the left join. Are you able to increase the row limit in both queries from the default 1,000 rows to 100,000 rows to see if this fixes the issue?\n\n![screenshot_CreateAChart_Example.png](https://community.atlassian.com/t5/image/serverpage/image-id/275082i0594CB5E0A877221/image-size/large?v=v2&px=999 \"screenshot_CreateAChart_Example.png\")\n"
},
{
"author": "Shraddha",
"body": "Oh great , increasing the rowlimit helped. thanks [@Skyler Ataide](/t5/user/viewprofilepage/user-id/4456296)\n"
},
{
"author": "Skyler Ataide",
"body": "You're welcome, happy to help! ?\n"
},
{
"author": "Shawn Stevens",
"body": "Trying to repost my Comment/Questions. [@Skyler Ataide](/t5/user/viewprofilepage/user-id/4456296) [@Shraddha](/t5/user/viewprofilepage/user-id/2630913) \n\nThanks for the great walk thru. I was able to get data but what options do we have to display the information in a chart format. I really like the Great Gadgets information and the data behind the information. \n\nIs something like this possible? \n\n![Screenshot 2023-12-26 152816.png](https://community.atlassian.com/t5/image/serverpage/image-id/298222iC4736032DC2B4E86/image-size/large?v=v2&px=999 \"Screenshot 2023-12-26 152816.png\") \nCan we achieve something like this in Atlassian Analytics. Base on the above walkthru, we have some of this data present. Any suggestions on how to get something similar to this or close to it in Analytics. \n\nThanks\n"
},
{
"author": "Skyler Ataide",
"body": "Hi [@Shawn Stevens](/t5/user/viewprofilepage/user-id/5393437), it is possible to display the chart in the example as a [Bar Line chart type](https://support.atlassian.com/analytics/docs/chart-types/#Bar-line) in Atlassian Analytics! Additionally, depending on how your Velocity is calculated, you can use [Guided formulas](https://support.atlassian.com/analytics/docs/guided-formulas) to include this calculation in the final chart. Based on the Great Gadgets chart that you shared, it appears that the Velocity displayed in this chart is an average of completed story points based on the last 3 sprints. Working with the same example in Atlassian Analytics that I shared in the thread above, there are a few steps to include this type of calculation in the chart:\n\n1. First, include the Sprint \"Created at\" column in the initial chart query: \n ![Screenshot 2023-12-27 at 5.18.20 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/298301iD60CF05271E54D89/image-size/large?v=v2&px=999 \"Screenshot 2023-12-27 at 5.18.20 PM.png\")\n2. After running this query, add a Visual SQL step to [sort the rows in ascending order](https://support.atlassian.com/analytics/docs/visual-sql-steps/#Sort-rows) by \"Day of Created at\". After sorting the rows, [create a new formula column](https://support.atlassian.com/analytics/docs/visual-sql-steps/#Formula-column) and use the [Moving Average guided formula](https://support.atlassian.com/analytics/docs/guided-formulas/#Moving-average) to calculate the average completed story points over the last 3 sprits: \n ![Screenshot 2023-12-27 at 5.22.28 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/298302i1CC26C0888C34D38/image-size/large?v=v2&px=999 \"Screenshot 2023-12-27 at 5.22.28 PM.png\")\n3. After calculating the moving average, you can optionally [rename](https://support.atlassian.com/analytics/docs/visual-sql-steps/#Rename-column) the column for clarity, and [hide](https://support.atlassian.com/analytics/docs/visual-sql-steps/#Hide-column) the \"Day of Created At\" column as it is no longer needed. Select the Bar Line chart type from the right sidebar; you can further [customize the chart from the Chart Settings](https://support.atlassian.com/analytics/docs/bar-line-chart-settings/) if desired: \n ![Screenshot 2023-12-27 at 5.32.40 PM.png](https://community.atlassian.com/t5/image/serverpage/image-id/298303i89D91B0D48466FDC/image-size/large?v=v2&px=999 \"Screenshot 2023-12-27 at 5.32.40 PM.png\")\n"
},
{
"author": "Shawn Stevens",
"body": "[@Skyler Ataide](/t5/user/viewprofilepage/user-id/4456296) Thanks for the update. I'm struggling with the numbers from what I'm seeing with the sprint reports and burndown information.\n\n![Screenshot 2023-12-28 103646.png](https://community.atlassian.com/t5/image/serverpage/image-id/298348i5228A4C11202BA0B/image-size/large?v=v2&px=999 \"Screenshot 2023-12-28 103646.png\")You will notice I'm getting negative numbers in completed. The Completed numbers aren't aligning to what I'm seeing. \n\n2023.GhostRider.24 2023.Scrumbags.24 \nCommitted: 39 33 \nCompleted: 17 13 \nAdded: 7 5 \nRemoved: 13 9\n\nCarryover: 17 16 \n\nI double checked the steps in your walk thru 2 times now and I'm missing something. As you can see the numbers in the Chart aren't in line with this. \n\nAny suggestions on what I'm missing or doing wrong. I have added a filter on the first query to limit it to a specific project and then the sprints listed above.\n"
},
{
"author": "Skyler Ataide",
"body": "Hi [@Shawn Stevens](/t5/user/viewprofilepage/user-id/5393437)! Would it be possible for you to [create a support ticket here](https://support.atlassian.com/contact/#/) with this information included, so that our support team can take a closer look into your full query? When creating the ticket, you will want to select *Technical issues and bugs* and *Atlassian Analytics* as the product. ?\n"
},
{
"author": "Lucy Dilts",
"body": "![Issue Field Table.PNG](https://community.atlassian.com/t5/image/serverpage/image-id/300171i72F01C3F4FF1A239/image-size/large?v=v2&px=999 \"Issue Field Table.PNG\")\n"
},
{
"author": "Skyler Ataide",
"body": "Hi [@Lucy Dilts](/t5/user/viewprofilepage/user-id/3980662)! You'll want to enable the \"**Show full schema**\" toggle shown in your screenshot there in order for \"Issue ID\" column in the \"Issue Field\" table to display ?Once this toggle is selected, you should be able to see the \"Issue ID\" column available for selection in this table. Hope this helps!\n"
},
{
"author": "Lucy Dilts",
"body": "Fabulous! Did the trick! Thanks so much!!!\n\nNot sure if you are up for 2 for 2 but I am also trying to create a Burndown chart and not having much luck :(\n"
},
{
"author": "Skyler Ataide",
"body": "[@Lucy Dilts](/t5/user/viewprofilepage/user-id/3980662) Great to hear, happy to help! For recreating the Burndown chart in Atlassian Analytics, I would first suggest checking out our [Jira Software - Sprint Overview dashboard template](https://support.atlassian.com/analytics/docs/sprint-overview-dashboard-template/) to see if the charts on this dashboard help to provide some direction on querying your sprint data in Atlassian Analytics. If you already have a Burndown chart in Atlassian Analytics that you are currently working on, it would be best if you are able to [create a support ticket](https://support.atlassian.com/contact/#/) with a link to your chart. This way our support team will be able to take a closer look into what you have built so far and provide some suggestions around how to best create this chart in your Analytics instance ?\n"
}
]
}
]
| https://community.atlassian.com/t5/Atlassian-Analytics-questions/How-to-get-story-points-added-removed-completed-not-completed-in/qaq-p/2442306 | [
"report",
"sprint"
]
|
{
"author": "SETH",
"title": "Red Exclamation on Remote Icon in Sourcetree",
"body": "Hey, Seth here.\n\nEverything seems normal unless there is the red exclamation mark on Remote icon at the top right. I've tried most of the methods I found online, eg. copy and paste the origin path but they didn't work. Can anyone tell me how to fix it? Is it something I have to worry or it was just a bug? (PS: I'm using Sourcetree in 3.4.9 version)\n"
} | [
{
"author": "Nicolas Grossi",
"body": "[@SETH](/t5/user/viewprofilepage/user-id/5525136) That tooltip should have a message too, do you have it ?\n\nNicolas\n",
"comments": [
{
"author": "SETH",
"body": "I pushed my commits into the branch called \"dev\" but right after my commits have been pushed, my laptop froze and got shutdown.\n\nAfter that, I booted my laptop, opening Sourcetree and there was an error message said\n\n\"fatal: bad object refs/remotes/origin/dev\".\n\nI fixed it (I guess?) by deleting my project's folder in my laptop and re-clone it. That's the whole story. \n\nSeth\n"
}
]
},
{
"author": "Nicolas Grossi",
"body": "[@SETH](/t5/user/viewprofilepage/user-id/5525136) Welcome! Could you please paste an image of your error ?\n\nNicolas\n",
"comments": [
{
"author": "SETH",
"body": "Hi, Nicolas.\n\nI left my laptop at my office but here is the picture I took with my phone.\n\nTell me if you need more information or anything.\n\n![IMG_1739.jpeg](https://community.atlassian.com/t5/image/serverpage/image-id/330906iFFAE5EE2A6E9A3D8/image-size/large?v=v2&px=999 \"IMG_1739.jpeg\")\n"
}
]
}
]
| https://community.atlassian.com/t5/Sourcetree-questions/Red-Exclamation-on-Remote-Icon-in-Sourcetree/qaq-p/2732072 | null |
{
"author": "Ben Griffiths",
"title": "SourceTree suddently unable to start / crashes on Start",
"body": "Source Tree has suddenly stopped working. It has been working fine for ages, and this morning will simply not work. \n\nIt opens, shows the splash screen, briefly shows a \"normal\" SourceTree view and then quits (with no warning).\n\nI have tried the following:\n\n* Uninstalling and re-installing SourceTree (including installing an older version I have locally)\n* Deleting various files (including everything) in: \n * AppData\\\\Local\\\\Atlassian\n * AppData\\\\Local\\\\SourceTree\n * AppData\\\\Roaming\\\\Atlassian\n\nThere are two errors in the event viewer:![Screenshot 2024-06-19 105506.png](/t5/image/serverpage/image-id/330564i853B42B4AA440C0A/image-size/large?v=v2&px=999 \"Screenshot 2024-06-19 105506.png\")\n\nThe sourcetree.log file is below: \n\n> 2024-06-19T10:56:58: LogHost: Initializing to normal mode ERROR \\[2024-06-19 10:57:06,397\\] \\[1\\] \\[SourceTree.Notifications.NotificationsManager\\] \\[Log\\] - Unable to set owner as parent is not visible or non-existent ERROR \\[2024-06-19 10:57:09,651\\] \\[1\\] \\[SourceTree.App\\] \\[Log\\] - Failed to start System.ComponentModel.Win32Exception (0x80004005): Access is denied at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo) at System.Diagnostics.Process.Start(ProcessStartInfo startInfo) at SourceTree.Security.PageantSshKeyAgent.Launch(Boolean promptForKeyIfBlank, String keyfile) at SourceTree.Security.DefaultSshKeyManager.LaunchSshAgent(Boolean promptForKeyIfBlank, String keyfile) at SourceTree.Security.DefaultSshKeyManager.LaunchSshAgent(Boolean promptForKeyIfBlank) at SourceTree.AppRoot.OnboardIfRequired() at SourceTree.AppRoot.d__24.MoveNext() --- End of stack trace from previous location where exception was thrown --- at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw() at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task) at System.Runtime.CompilerServices.TaskAwaiter.GetResult() at SourceTree.App.d__9.MoveNext() ERROR \\[2024-06-19 10:57:16,633\\] \\[1\\] \\[SourceTree.App\\] \\[Log\\] - Access is denied System.ComponentModel.Win32Exception (0x80004005): Access is denied at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo) at System.Diagnostics.Process.Start(ProcessStartInfo startInfo) at SourceTree.Security.PageantSshKeyAgent.Launch(Boolean promptForKeyIfBlank, String keyfile) at SourceTree.Security.DefaultSshKeyManager.LaunchSshAgent(Boolean promptForKeyIfBlank, String keyfile) at SourceTree.Security.DefaultSshKeyManager.LaunchSshAgent(Boolean promptForKeyIfBlank) at SourceTree.AppRoot.DoStartupTasksAfterFirstWindowDisplayed() at SourceTree.MainWindow.OnContentRendered(EventArgs e) at System.Windows.Window.b__204_0(Object unused) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) ERROR \\[2024-06-19 10:57:16,637\\] \\[1\\] \\[SourceTree.App\\] \\[Log\\] - Access is denied System.ComponentModel.Win32Exception (0x80004005): Access is denied at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo) at System.Diagnostics.Process.Start(ProcessStartInfo startInfo) at SourceTree.Security.PageantSshKeyAgent.Launch(Boolean promptForKeyIfBlank, String keyfile) at SourceTree.Security.DefaultSshKeyManager.LaunchSshAgent(Boolean promptForKeyIfBlank, String keyfile) at SourceTree.Security.DefaultSshKeyManager.LaunchSshAgent(Boolean promptForKeyIfBlank) at SourceTree.AppRoot.DoStartupTasksAfterFirstWindowDisplayed() at SourceTree.MainWindow.OnContentRendered(EventArgs e) at System.Windows.Window.b__204_0(Object unused) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) ERROR \\[2024-06-19 10:57:16,638\\] \\[1\\] \\[SourceTree.App\\] \\[Log\\] - Access is denied The application is terminating. System.ComponentModel.Win32Exception (0x80004005): Access is denied at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo) at System.Diagnostics.Process.Start(ProcessStartInfo startInfo) at SourceTree.Security.PageantSshKeyAgent.Launch(Boolean promptForKeyIfBlank, String keyfile) at SourceTree.Security.DefaultSshKeyManager.LaunchSshAgent(Boolean promptForKeyIfBlank, String keyfile) at SourceTree.Security.DefaultSshKeyManager.LaunchSshAgent(Boolean promptForKeyIfBlank) at SourceTree.AppRoot.DoStartupTasksAfterFirstWindowDisplayed() at SourceTree.MainWindow.OnContentRendered(EventArgs e) at System.Windows.Window.b__204_0(Object unused) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) at System.Windows.Threading.DispatcherOperation.InvokeImpl() at MS.Internal.CulturePreservingExecutionContext.CallbackWrapper(Object obj) at System.Threading.ExecutionContext.RunInternal(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state, Boolean preserveSyncCtx) at System.Threading.ExecutionContext.Run(ExecutionContext executionContext, ContextCallback callback, Object state) at MS.Internal.CulturePreservingExecutionContext.Run(CulturePreservingExecutionContext executionContext, ContextCallback callback, Object state) at System.Windows.Threading.DispatcherOperation.Invoke() at System.Windows.Threading.Dispatcher.ProcessQueue() at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean\\& handled) at MS.Win32.HwndWrapper.WndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam, Boolean\\& handled) at MS.Win32.HwndSubclass.DispatcherCallbackOperation(Object o) at System.Windows.Threading.ExceptionWrapper.InternalRealCall(Delegate callback, Object args, Int32 numArgs) at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(Object source, Delegate callback, Object args, Int32 numArgs, Delegate catchHandler) at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(DispatcherPriority priority, TimeSpan timeout, Delegate method, Object args, Int32 numArgs) at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr hwnd, Int32 msg, IntPtr wParam, IntPtr lParam) at MS.Win32.UnsafeNativeMethods.DispatchMessage(MSG\\& msg) at System.Windows.Threading.Dispatcher.PushFrameImpl(DispatcherFrame frame) at System.Windows.Application.RunDispatcher(Object ignore) at System.Windows.Application.RunInternal(Window window) at SourceTree.App.Main()\n"
} | [
{
"author": "Ben Griffiths",
"body": "Any suggestions?\n",
"comments": null
},
{
"author": "Ben Griffiths",
"body": "This is happening to several of my colleagues\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-suddently-unable-to-start-crashes-on-Start/qaq-p/2730850 | null |
{
"author": "Manuel Graf",
"title": "Oauth Issues on Windows",
"body": "so ever since last week, I can not push or pull to bitbucket cloud anymore. \n\nWe have a paid plan, and I log in via browser atlassian ID/MFA with a hardware token. \n\nBut still, every time i try to push or pull after a fw seconds I get this error \n\n![image.png](/t5/image/serverpage/image-id/330121iABD5E967A2217342/image-size/large?v=v2&px=999 \"image.png\") \n\nAfter that, its usually asking me about basic credentials. If In put in either my account password or app password, i get the error **'invalid credentials'**\n\nI am using the latest version of sourcetree for windows and when i authenticate via oauth it takes forever, but in the end it states \"Authentication OK\", but the issue persists. \n\n![image.png](/t5/image/serverpage/image-id/330122iCFB2670452CFF49D/image-size/large?v=v2&px=999 \"image.png\") \n\n<br />\n\n<br />\n\nI also tried some other things I read here in Forums, like deleting all my bitbucket entries from windows credential manager: \n\n<br />\n\n![image.png](/t5/image/serverpage/image-id/330123iA76FAEB9ACAF1BA2/image-size/large?v=v2&px=999 \"image.png\")\n\nBut to no avail. Any Ideas which steps I can try? Right now I basically can not interact with our repos from windows at all.\n"
} | [
{
"author": "Manuel Graf",
"body": "ok I resolved the issue. Updating Windows and restarting did the trick this time.\n",
"comments": null
}
]
| https://community.atlassian.com/t5/Sourcetree-questions/Oauth-Issues-on-Windows/qaq-p/2728369 | [
"bitbucket",
"bitbucket-cloud",
"cloud"
]
|
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