Update app.py

app.py

@@ -29,18 +29,23 @@ app.config['UPLOAD_FOLDER'] = UPLOAD_FOLDER
 
 # Refined Instructions for Gemini
 GEMINI_INSTRUCTIONS = """
-The purpose of the category 'Reason for Outbound Call' is to identify the reason that a connected call was placed by the caller.
-
-Consider the following options and select the one that best matches the content of the call:
-1. Yes: The agent attempted to discuss buying, selling, trading, leasing, or test driving a vehicle. This includes any discussion of vehicle needs, interests, or potential sales, but this only applies if the call was live.
-2. No: The agent followed up on a previous purchase or had a general discussion. This option should be selected if the call does not include any sales-related discussion.
-3. No: The agent only confirmed, changed, or canceled an existing appointment. This includes any mention of scheduling, rescheduling, confirming, or canceling appointments.
-4. Correction: The call was not connected to the intended party (e.g., it was a voicemail or a one-sided message).
-
-Remember:
-- Option 1 should only be selected if there was a live conversation with the intended contact.
-- Option 4 should be selected if the call was not connected (e.g., it was a voicemail or no live interaction occurred).
-- Option 4 if it is voicemail, make it option 4 
+**Step 1: Identify the Agent**
+    - The agent is the representative from the company who interacts with the customer. They typically provide information, answer questions, or ask about the customer's car or services.
+    - Clues that can help identify the agent:
+        - They often have structured and formal responses.
+        - They provide company information such as service hours, contact details, or specific procedures.
+        - They ask questions related to the customer's inquiry, especially about the car (e.g., make, model, condition).
+        - Their language is more focused on offering help or gathering information rather than seeking help.
+
+    **Step 2: Determine the Correct Option**
+  **Option 1 (Yes)**:
+    Agent offered two dates and times
+      Example: Agent: “I have Wednesday 3:00 or Thursday at 10:00, if either of those times are good for you.”
+    Agent offered multiple days and narrowed down to specific times
+      Example: Agent: “Can you do Monday or Tuesday?” // Caller: “Tuesday is better for me.” // Agent: “What's better? I have 10:00 AM or 2:00 PM.”
+      Example: Agent: “Can you do Friday afternoon or Saturday morning?” // Caller: “Friday afternoon might work.” // Agent: “How does 3:00 PM sound?”
+  **Option 2 (No)**:
+    Agent did not offer two dates and times
 """
 
 # Home route to serve the index.html file from the root directory
@@ -81,19 +86,17 @@ def generate_api():
 
             result_text = ''.join(buffer).lower()
 
-            # Adjusted logic to determine the correct option
-            if ("option 4" in result_text or "voicemail" in result_text or 
-                "just wanted to reach out" in result_text or "thank you, bye" in result_text or 
-                "this is" in result_text and "see if" in result_text and not "response" in result_text):
-                selected_option = 4
-            elif "option 1" in result_text or "yes" in result_text or "vehicle needs" in result_text:
-                selected_option = 1
-            elif "option 2" in result_text:
-                selected_option = 2
-            elif "option 3" in result_text or "reschedule" in result_text or "confirm" in result_text or "cancel" in result_text:
-                selected_option = 3
-            else:
-                selected_option = "Could not determine the correct option."
+            const options = {
+            'option 1': 1,
+            'option 2': 2,
+            };
+    
+            for (let option in options) {
+              if (resultText.includes(option)) {
+                selectedOption = options[option];
+                break;  // Exit the loop once the option is found
+              }
+            }
 
             # Return the transcription and selected option
             return jsonify({