app.py

from transformers import AutoModelForSequenceClassification
from transformers import AutoTokenizer, AutoConfig
from clean_data import cleaned_complaints
import numpy as np
from scipy.special import softmax
import gradio as gr

# Preprocess text (username and link placeholders)
def preprocess(text):
    new_text = []
    for t in text.split(" "):
        t = '@user' if t.startswith('@') and len(t) > 1 else t
        t = 'http' if t.startswith('http') else t
        new_text.append(t)
    return " ".join(new_text)

# load model
MODEL = f"ThirdEyeData/Consumer-Complaint-Segmentation"
model = AutoModelForSequenceClassification.from_pretrained(MODEL)
#model.save_pretrained(MODEL)


tokenizer = AutoTokenizer.from_pretrained(MODEL)
config = AutoConfig.from_pretrained(MODEL)

# create classifier function
def classify_compliant(text):
  text = cleaned_complaints(text)
  text = preprocess(text)
  encoded_input = tokenizer(text, return_tensors='pt')
  output = model(**encoded_input)
  scores = output[0][0].detach().numpy()
  scores = softmax(scores)

  # Print labels and scores
  probs = {}
  ranking = np.argsort(scores)
  ranking = ranking[::-1]

  
  l = config.id2label[ranking[0]]
    #s = scores[ranking[i]]
    #probs[l] = np.round(float(s), 4)
  return l


#build the Gradio app
#Instructuction = "Write an imaginary review about a product or service you might be interested in."
title="Consumer Complaint Segmentation"
description = """Write a complaint insurance product or service,\
   see how the machine learning model is able to predict your Complaint type"""
article = """
            - Click submit button to test Consumer Complaint Segmentation
            - Click clear button to refresh text
           """

gr.Interface(classify_compliant,
            'text',
            'label',
            title = title,
            description = description,
            #Instruction = Instructuction,
            article = article,
            allow_flagging = "never",
            live = False,
            examples=["""Debt to XXXX was satisfied when account was closed and all equipment was returned, XXXX 2014. NO further contact from XXXX XXXX, however, 
            13 months later this " collection \'\' shows up on on my credit report. NO prior written or phone communication. 
            I have attempted to contact this Debt Collector and can not get any information pertaining to my account from the""",
            """I receive repeated calls daily from this company. I signed up for a debt consolidation service and they continued to call my personal phone and my place of employment. \nCausing a phone to ring repeatedly in the attempts to annoy or establish communication is against the law. 
            I have asked for the calls to stop and sent a cease and desist and still the calls continue""",
             """I was erroneously reported to all three major credit Bureaus by XXXX for a professional fee I paid for {$220.00} on XX/XX/2015.
             I have the cancelled check. This check cleared the bank on XX/XX/2015. 
             I receivePlease note-I have the recorded call on file and it was disclosed to the company that I was recording. 
             I called Hunter Warfield to come to a resoluation on some lease break fees I had with an apartment complex called XXXX XXXX. 
             The representative told me the total amount due was {$2100.00} and that I can settle for half of that amount. Unfortunately, I was unable to accept the settlement but began to question the amount because my last statement was {$1800.00} and there was nothing written in the contract for additional interest charges should my account go into collection. I told the representative that I will pay the amount actually owed and I want to make a payment arrangement. She told me I ca n\'t just do what I want, If I want to pay the original amount due, it has to be paid in full. I told her that that is not fair debt collection practice and that I am only contractually obligated to the {$1800.00} and we can set up an arrangement from that. 
             She asked me in a condensing told """ ,
             """ERC is the company, first they say, I owe for this debt that I have no idea or clue what it is or if I even did it.
             then the debt is about 8 years old, and also threaten take me to court if I don't pay"""
                    
                     ]
             ).launch()