Upload 模拟数据.csv
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模拟数据.csv
CHANGED
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1 |
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2 |
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1,乙,22.08,60,109.14,75
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3 |
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2,乙,24.59,126,39.53,57
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4 |
-
3,乙,12,141,45.65,72
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5 |
-
4,甲,17.82,504,0.66,105
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6 |
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5,甲,16.95,394,106.61,129
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7 |
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6,丙,23.55,228,12.13,96
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8 |
-
7,甲,21.35,53,24.68,37
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9 |
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8,乙,18.89,309,11.65,70
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10 |
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9,甲,22.05,349,17.11,88
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11 |
-
10,丙,10,45,77.1,54
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12 |
-
11,丙,44.27,38,69.13,62
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13 |
-
12,乙,9.55,482,103.73,93
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14 |
-
13,甲,15.79,269,83.66,76
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15 |
-
14,丙,27.89,172,23.67,81
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16 |
-
15,甲,32.76,78,41.09,91
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17 |
-
16,甲,20.79,290,38.82,91
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18 |
-
17,乙,6.6,459,76.78,84
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19 |
-
18,乙,70.01,898,3.07,766
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20 |
-
19,甲,10,814,143.95,128
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21 |
-
20,甲,25.91,327,35.12,95
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22 |
-
21,丙,14.75,358,11.46,78
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23 |
-
22,甲,20.33,245,18.23,89
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24 |
-
23,丙,3.2,239,157.58,70
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25 |
-
24,甲,16.73,349,10.38,73
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26 |
-
25,甲,13.23,143,130.79,87
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27 |
-
26,甲,15.32,234,54.51,75
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28 |
-
27,乙,16.98,388,26.27,81
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29 |
-
28,乙,25.61,276,40.89,82
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30 |
-
29,丙,26.68,188,26.67,84
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31 |
-
30,丙,28.52,166,46.63,150
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32 |
-
31,甲,23.29,274,10.49,81
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33 |
-
32,丙,24.29,308,103.67,146
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34 |
-
33,甲,20.46,305,60.78,86
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35 |
-
34,丙,28.98,184,32.7,78
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36 |
-
35,乙,27.07,248,23.51,86
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37 |
-
36,甲,20.23,131,139.91,98
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38 |
-
37,乙,15.6,370,3.4,78
|
39 |
-
38,乙,24.58,332,3.18,144
|
40 |
-
39,丙,14.24,605,2.69,87
|
41 |
-
40,乙,16.95,316,65.29,98
|
42 |
-
41,丙,25.83,301,22.51,94
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43 |
-
42,丙,15.96,35,68.07,50
|
44 |
-
43,乙,13.03,33,51.33,44
|
45 |
-
44,丙,21.02,594,2.7,135
|
46 |
-
45,甲,28.45,379,102.45,144
|
47 |
-
46,丙,2.92,188,127.77,79
|
48 |
-
47,乙,12.95,314,45.43,76
|
49 |
-
48,甲,5.68,21,77.11,60
|
50 |
-
49,甲,4.65,10,142.83,85
|
51 |
-
50,甲,18.18,445,5.6,83
|
52 |
-
51,丙,21.99,137,66.46,73
|
53 |
-
52,甲,18.72,340,2.72,95
|
54 |
-
53,丙,17.53,108,7.4,78
|
55 |
-
54,丙,16.22,552,3.93,97
|
56 |
-
55,乙,16.31,40,14.46,17
|
57 |
-
56,甲,18.53,360,51.85,95
|
58 |
-
57,乙,12.21,445,2.89,96
|
59 |
-
58,丙,17.48,508,0.04,103
|
60 |
-
59,丙,6.68,111,117.19,77
|
61 |
-
60,丙,16.05,435,3.04,93
|
62 |
-
61,乙,23.31,456,4.26,96
|
63 |
-
62,丙,87.77,115,5.35,107
|
64 |
-
63,甲,30.08,251,0.11,143
|
65 |
-
64,乙,17.13,322,49.31,87
|
66 |
-
65,甲,22.55,322,8.95,81
|
67 |
-
66,乙,29.08,145,23.05,75
|
68 |
-
67,甲,91.11,130,10.04,123
|
69 |
-
68,甲,17.7,524,3.74,89
|
70 |
-
69,甲,24.58,258,19.14,82
|
71 |
-
70,丙,21.94,313,16.58,88
|
72 |
-
71,乙,21.9,172,47.2,82
|
73 |
-
72,甲,6.19,98,95.91,71
|
74 |
-
73,丙,10.8,173,73.72,74
|
75 |
-
74,甲,5.04,323,121.82,79
|
76 |
-
75,甲,17.42,580,2.34,101
|
77 |
-
76,乙,21.18,205,41.75,80
|
78 |
-
77,丙,12.34,494,4.77,69
|
79 |
-
78,丙,18.8,115,1.15,75
|
80 |
-
79,丙,12.38,36,66.28,49
|
81 |
-
80,乙,16.85,387,15.63,78
|
82 |
-
81,乙,18.86,188,6.97,79
|
83 |
-
82,甲,16.23,263,58.58,70
|
84 |
-
83,乙,11.3,40,0,6
|
85 |
-
84,丙,18.6,198,41.03,82
|
86 |
-
85,丙,21.75,224,12.23,69
|
87 |
-
86,乙,14.09,593,4.66,84
|
88 |
-
87,甲,12.07,109,83.17,74
|
89 |
-
88,丙,3.6,58,125.58,77
|
90 |
-
89,甲,19.7,477,41.59,100
|
91 |
-
90,丙,19.98,320,13.97,73
|
92 |
-
91,丙,24.65,283,18.44,81
|
93 |
-
92,甲,27.69,157,82.63,91
|
94 |
-
93,甲,22.84,84,153.37,64
|
95 |
-
94,丙,15.37,30,33.95,57
|
96 |
-
95,甲,30.75,109,2.53,57
|
97 |
-
96,乙,18.38,275,55.57,79
|
98 |
-
97,甲,18.1,373,67.18,110
|
99 |
-
98,丙,17.52,343,10.9,70
|
100 |
-
99,丙,19.06,355,94.92,126
|
101 |
-
100,丙,26.87,312,4.31,83
|
102 |
-
101,乙,2.71,87,118.05,66
|
103 |
-
102,乙,18.96,18,0.8,4
|
104 |
-
103,乙,16.51,574,3.75,101
|
105 |
-
104,甲,19.04,387,1.04,102
|
106 |
-
105,甲,19.05,346,28.32,82
|
107 |
-
106,丙,11,478,1.93,86
|
108 |
-
107,丙,8.11,281,26.4,38
|
109 |
-
108,乙,24.39,280,34.6,81
|
110 |
-
109,甲,37.29,211,24.79,87
|
111 |
-
110,乙,12.34,50,0.04,81
|
112 |
-
111,乙,22.27,227,58.91,133
|
113 |
-
112,乙,14.5,374,17.41,66
|
114 |
-
113,甲,17.82,406,27.11,107
|
115 |
-
114,乙,13.71,66,5.19,10
|
116 |
-
115,丙,19.38,37,65.41,56
|
117 |
-
116,甲,3.13,251,117.86,78
|
118 |
-
117,丙,15.32,122,98.46,78
|
119 |
-
118,甲,22.34,232,9.15,67
|
120 |
-
119,丙,17.42,400,16.82,79
|
121 |
-
120,甲,18.42,18,1.44,3
|
122 |
-
121,丙,28.16,197,29.18,76
|
123 |
-
122,乙,20.67,384,3.54,124
|
124 |
-
123,乙,7.12,379,100.1,82
|
125 |
-
124,丙,21.84,361,3.25,73
|
126 |
-
125,丙,9.97,10,84.59,85
|
127 |
-
126,丙,20.41,158,79.89,76
|
128 |
-
127,丙,25,246,11.21,67
|
129 |
-
128,丙,16.55,202,60.2,91
|
130 |
-
129,乙,18.76,452,1.41,117
|
131 |
-
130,丙,17.47,314,0.12,110
|
132 |
-
131,丙,15.63,51,13.85,70
|
133 |
-
132,甲,62.78,335,65.86,262
|
134 |
-
133,乙,21.59,223,86.08,116
|
135 |
-
134,甲,2.25,233,86.8,76
|
136 |
-
135,甲,19.72,229,86.59,91
|
137 |
-
136,甲,24.21,324,33.54,105
|
138 |
-
137,乙,14,335,66.23,85
|
139 |
-
138,丙,19.71,139,28.28,80
|
140 |
-
139,乙,22.08,195,9.73,65
|
141 |
-
140,丙,24.19,389,0.36,120
|
142 |
-
141,甲,3.58,51,134.34,75
|
143 |
-
142,丙,13.81,499,2.88,96
|
144 |
-
143,丙,11.34,352,77.42,86
|
145 |
-
144,丙,23.03,297,61.17,94
|
146 |
-
145,甲,15.22,595,6.47,84
|
147 |
-
146,丙,24.76,206,8.7,75
|
148 |
-
147,甲,2.6,194,144.26,81
|
149 |
-
148,丙,21.66,326,20.6,84
|
150 |
-
149,丙,12.08,479,105.67,92
|
151 |
-
150,甲,17.05,53,59.59,46
|
152 |
-
151,乙,20.21,423,31.86,98
|
153 |
-
152,丙,5.07,86,104.74,75
|
154 |
-
153,乙,15.2,648,3.1,97
|
155 |
-
154,丙,11.63,55,72.1,46
|
156 |
-
155,乙,28.5,46,0.68,73
|
157 |
-
156,乙,17.85,29,1.41,6
|
158 |
-
157,乙,24.62,293,89.46,138
|
159 |
-
158,甲,24.96,204,3.55,82
|
160 |
-
159
|
161 |
-
160,丙,3.32,426,138.99,80
|
162 |
-
161,丙,7.45,502,95.35,98
|
163 |
-
162,甲,14.5,323,71.55,84
|
164 |
-
163,甲,18.99,301,85.58,116
|
165 |
-
164,甲,16.49,307,48.6,78
|
166 |
-
165,乙,15.95,281,44.09,67
|
167 |
-
166,甲,26.22,439,38.11,110
|
168 |
-
167,丙,17.18,119,30.92,42
|
169 |
-
168,丙,11.75,171,91.64,77
|
170 |
-
169,丙,16.79,374,18.87,80
|
171 |
-
170,乙,17.49,286,34.68,83
|
172 |
-
171,甲,20.15,343,15.98,78
|
173 |
-
172,丙,23.81,262,8.17,79
|
174 |
-
173,乙,27.47,230,7.05,77
|
175 |
-
174,乙,17.01,208,47.66,83
|
176 |
-
175,丙,20.8,390,22.55,114
|
177 |
-
176,丙,19.15,278,50.95,76
|
178 |
-
177,甲,16.76,271,56.42,75
|
179 |
-
178,甲,33.28,228,4.95,76
|
180 |
-
179,甲,24.57,427,62.71,114
|
181 |
-
180,丙,19.76,124,96.75,87
|
182 |
-
181,丙,2.85,36,158.6,83
|
183 |
-
182,甲,20.81,277,137.43,99
|
184 |
-
183,乙,16.07,312,111.49,96
|
185 |
-
184,丙,28.08,679,2.89,227
|
186 |
-
185,丙,14.78,488,3.89,79
|
187 |
-
186,丙,10.75,398,70.31,85
|
188 |
-
187,乙,16.25,385,10.97,84
|
189 |
-
188,甲,14.9,345,73.56,100
|
190 |
-
189,甲,27.54,309,37.5,105
|
191 |
-
190,丙,16.72,139,18.38,83
|
192 |
-
191,丙,28.82,172,46.19,81
|
193 |
-
192,乙,13.34,300,68.01,83
|
194 |
-
193,乙,9.98,401,68.94,82
|
195 |
-
194,乙,24.61,122,175.58,84
|
196 |
-
195,乙,4.34,357,103.76,76
|
197 |
-
196,乙,18.02,223,69.09,83
|
198 |
-
197,丙,32.28,53,67.35,59
|
199 |
-
198,甲,24.91,276,79.53,145
|
200 |
-
199,乙,18.57,201,41.61,78
|
201 |
-
200,丙,30.17,46,59.18,47
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1 |
+
员工,组别,平均通话时长,话务量,平均等待时间,工时利用率
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2 |
+
1,乙,22.08,60,109.14,75%
|
3 |
+
2,乙,24.59,126,39.53,57%
|
4 |
+
3,乙,12,141,45.65,72%
|
5 |
+
4,甲,17.82,504,0.66,105%
|
6 |
+
5,甲,16.95,394,106.61,129%
|
7 |
+
6,丙,23.55,228,12.13,96%
|
8 |
+
7,甲,21.35,53,24.68,37%
|
9 |
+
8,乙,18.89,309,11.65,70%
|
10 |
+
9,甲,22.05,349,17.11,88%
|
11 |
+
10,丙,10,45,77.1,54%
|
12 |
+
11,丙,44.27,38,69.13,62%
|
13 |
+
12,乙,9.55,482,103.73,93%
|
14 |
+
13,甲,15.79,269,83.66,76%
|
15 |
+
14,丙,27.89,172,23.67,81%
|
16 |
+
15,甲,32.76,78,41.09,91%
|
17 |
+
16,甲,20.79,290,38.82,91%
|
18 |
+
17,乙,6.6,459,76.78,84%
|
19 |
+
18,乙,70.01,898,3.07,766%
|
20 |
+
19,甲,10,814,143.95,128%
|
21 |
+
20,甲,25.91,327,35.12,95%
|
22 |
+
21,丙,14.75,358,11.46,78%
|
23 |
+
22,甲,20.33,245,18.23,89%
|
24 |
+
23,丙,3.2,239,157.58,70%
|
25 |
+
24,甲,16.73,349,10.38,73%
|
26 |
+
25,甲,13.23,143,130.79,87%
|
27 |
+
26,甲,15.32,234,54.51,75%
|
28 |
+
27,乙,16.98,388,26.27,81%
|
29 |
+
28,乙,25.61,276,40.89,82%
|
30 |
+
29,丙,26.68,188,26.67,84%
|
31 |
+
30,丙,28.52,166,46.63,150%
|
32 |
+
31,甲,23.29,274,10.49,81%
|
33 |
+
32,丙,24.29,308,103.67,146%
|
34 |
+
33,甲,20.46,305,60.78,86%
|
35 |
+
34,丙,28.98,184,32.7,78%
|
36 |
+
35,乙,27.07,248,23.51,86%
|
37 |
+
36,甲,20.23,131,139.91,98%
|
38 |
+
37,乙,15.6,370,3.4,78%
|
39 |
+
38,乙,24.58,332,3.18,144%
|
40 |
+
39,丙,14.24,605,2.69,87%
|
41 |
+
40,乙,16.95,316,65.29,98%
|
42 |
+
41,丙,25.83,301,22.51,94%
|
43 |
+
42,丙,15.96,35,68.07,50%
|
44 |
+
43,乙,13.03,33,51.33,44%
|
45 |
+
44,丙,21.02,594,2.7,135%
|
46 |
+
45,甲,28.45,379,102.45,144%
|
47 |
+
46,丙,2.92,188,127.77,79%
|
48 |
+
47,乙,12.95,314,45.43,76%
|
49 |
+
48,甲,5.68,21,77.11,60%
|
50 |
+
49,甲,4.65,10,142.83,85%
|
51 |
+
50,甲,18.18,445,5.6,83%
|
52 |
+
51,丙,21.99,137,66.46,73%
|
53 |
+
52,甲,18.72,340,2.72,95%
|
54 |
+
53,丙,17.53,108,7.4,78%
|
55 |
+
54,丙,16.22,552,3.93,97%
|
56 |
+
55,乙,16.31,40,14.46,17%
|
57 |
+
56,甲,18.53,360,51.85,95%
|
58 |
+
57,乙,12.21,445,2.89,96%
|
59 |
+
58,丙,17.48,508,0.04,103%
|
60 |
+
59,丙,6.68,111,117.19,77%
|
61 |
+
60,丙,16.05,435,3.04,93%
|
62 |
+
61,乙,23.31,456,4.26,96%
|
63 |
+
62,丙,87.77,115,5.35,107%
|
64 |
+
63,甲,30.08,251,0.11,143%
|
65 |
+
64,乙,17.13,322,49.31,87%
|
66 |
+
65,甲,22.55,322,8.95,81%
|
67 |
+
66,乙,29.08,145,23.05,75%
|
68 |
+
67,甲,91.11,130,10.04,123%
|
69 |
+
68,甲,17.7,524,3.74,89%
|
70 |
+
69,甲,24.58,258,19.14,82%
|
71 |
+
70,丙,21.94,313,16.58,88%
|
72 |
+
71,乙,21.9,172,47.2,82%
|
73 |
+
72,甲,6.19,98,95.91,71%
|
74 |
+
73,丙,10.8,173,73.72,74%
|
75 |
+
74,甲,5.04,323,121.82,79%
|
76 |
+
75,甲,17.42,580,2.34,101%
|
77 |
+
76,乙,21.18,205,41.75,80%
|
78 |
+
77,丙,12.34,494,4.77,69%
|
79 |
+
78,丙,18.8,115,1.15,75%
|
80 |
+
79,丙,12.38,36,66.28,49%
|
81 |
+
80,乙,16.85,387,15.63,78%
|
82 |
+
81,乙,18.86,188,6.97,79%
|
83 |
+
82,甲,16.23,263,58.58,70%
|
84 |
+
83,乙,11.3,40,0,6%
|
85 |
+
84,丙,18.6,198,41.03,82%
|
86 |
+
85,丙,21.75,224,12.23,69%
|
87 |
+
86,乙,14.09,593,4.66,84%
|
88 |
+
87,甲,12.07,109,83.17,74%
|
89 |
+
88,丙,3.6,58,125.58,77%
|
90 |
+
89,甲,19.7,477,41.59,100%
|
91 |
+
90,丙,19.98,320,13.97,73%
|
92 |
+
91,丙,24.65,283,18.44,81%
|
93 |
+
92,甲,27.69,157,82.63,91%
|
94 |
+
93,甲,22.84,84,153.37,64%
|
95 |
+
94,丙,15.37,30,33.95,57%
|
96 |
+
95,甲,30.75,109,2.53,57%
|
97 |
+
96,乙,18.38,275,55.57,79%
|
98 |
+
97,甲,18.1,373,67.18,110%
|
99 |
+
98,丙,17.52,343,10.9,70%
|
100 |
+
99,丙,19.06,355,94.92,126%
|
101 |
+
100,丙,26.87,312,4.31,83%
|
102 |
+
101,乙,2.71,87,118.05,66%
|
103 |
+
102,乙,18.96,18,0.8,4%
|
104 |
+
103,乙,16.51,574,3.75,101%
|
105 |
+
104,甲,19.04,387,1.04,102%
|
106 |
+
105,甲,19.05,346,28.32,82%
|
107 |
+
106,丙,11,478,1.93,86%
|
108 |
+
107,丙,8.11,281,26.4,38%
|
109 |
+
108,乙,24.39,280,34.6,81%
|
110 |
+
109,甲,37.29,211,24.79,87%
|
111 |
+
110,乙,12.34,50,0.04,81%
|
112 |
+
111,乙,22.27,227,58.91,133%
|
113 |
+
112,乙,14.5,374,17.41,66%
|
114 |
+
113,甲,17.82,406,27.11,107%
|
115 |
+
114,乙,13.71,66,5.19,10%
|
116 |
+
115,丙,19.38,37,65.41,56%
|
117 |
+
116,甲,3.13,251,117.86,78%
|
118 |
+
117,丙,15.32,122,98.46,78%
|
119 |
+
118,甲,22.34,232,9.15,67%
|
120 |
+
119,丙,17.42,400,16.82,79%
|
121 |
+
120,甲,18.42,18,1.44,3%
|
122 |
+
121,丙,28.16,197,29.18,76%
|
123 |
+
122,乙,20.67,384,3.54,124%
|
124 |
+
123,乙,7.12,379,100.1,82%
|
125 |
+
124,丙,21.84,361,3.25,73%
|
126 |
+
125,丙,9.97,10,84.59,85%
|
127 |
+
126,丙,20.41,158,79.89,76%
|
128 |
+
127,丙,25,246,11.21,67%
|
129 |
+
128,丙,16.55,202,60.2,91%
|
130 |
+
129,乙,18.76,452,1.41,117%
|
131 |
+
130,丙,17.47,314,0.12,110%
|
132 |
+
131,丙,15.63,51,13.85,70%
|
133 |
+
132,甲,62.78,335,65.86,262%
|
134 |
+
133,乙,21.59,223,86.08,116%
|
135 |
+
134,甲,2.25,233,86.8,76%
|
136 |
+
135,甲,19.72,229,86.59,91%
|
137 |
+
136,甲,24.21,324,33.54,105%
|
138 |
+
137,乙,14,335,66.23,85%
|
139 |
+
138,丙,19.71,139,28.28,80%
|
140 |
+
139,乙,22.08,195,9.73,65%
|
141 |
+
140,丙,24.19,389,0.36,120%
|
142 |
+
141,甲,3.58,51,134.34,75%
|
143 |
+
142,丙,13.81,499,2.88,96%
|
144 |
+
143,丙,11.34,352,77.42,86%
|
145 |
+
144,丙,23.03,297,61.17,94%
|
146 |
+
145,甲,15.22,595,6.47,84%
|
147 |
+
146,丙,24.76,206,8.7,75%
|
148 |
+
147,甲,2.6,194,144.26,81%
|
149 |
+
148,丙,21.66,326,20.6,84%
|
150 |
+
149,丙,12.08,479,105.67,92%
|
151 |
+
150,甲,17.05,53,59.59,46%
|
152 |
+
151,乙,20.21,423,31.86,98%
|
153 |
+
152,丙,5.07,86,104.74,75%
|
154 |
+
153,乙,15.2,648,3.1,97%
|
155 |
+
154,丙,11.63,55,72.1,46%
|
156 |
+
155,乙,28.5,46,0.68,73%
|
157 |
+
156,乙,17.85,29,1.41,6%
|
158 |
+
157,乙,24.62,293,89.46,138%
|
159 |
+
158,甲,24.96,204,3.55,82%
|
160 |
+
159,甲,10.95,951,2.89,105%
|
161 |
+
160,丙,3.32,426,138.99,80%
|
162 |
+
161,丙,7.45,502,95.35,98%
|
163 |
+
162,甲,14.5,323,71.55,84%
|
164 |
+
163,甲,18.99,301,85.58,116%
|
165 |
+
164,甲,16.49,307,48.6,78%
|
166 |
+
165,乙,15.95,281,44.09,67%
|
167 |
+
166,甲,26.22,439,38.11,110%
|
168 |
+
167,丙,17.18,119,30.92,42%
|
169 |
+
168,丙,11.75,171,91.64,77%
|
170 |
+
169,丙,16.79,374,18.87,80%
|
171 |
+
170,乙,17.49,286,34.68,83%
|
172 |
+
171,甲,20.15,343,15.98,78%
|
173 |
+
172,丙,23.81,262,8.17,79%
|
174 |
+
173,乙,27.47,230,7.05,77%
|
175 |
+
174,乙,17.01,208,47.66,83%
|
176 |
+
175,丙,20.8,390,22.55,114%
|
177 |
+
176,丙,19.15,278,50.95,76%
|
178 |
+
177,甲,16.76,271,56.42,75%
|
179 |
+
178,甲,33.28,228,4.95,76%
|
180 |
+
179,甲,24.57,427,62.71,114%
|
181 |
+
180,丙,19.76,124,96.75,87%
|
182 |
+
181,丙,2.85,36,158.6,83%
|
183 |
+
182,甲,20.81,277,137.43,99%
|
184 |
+
183,乙,16.07,312,111.49,96%
|
185 |
+
184,丙,28.08,679,2.89,227%
|
186 |
+
185,丙,14.78,488,3.89,79%
|
187 |
+
186,丙,10.75,398,70.31,85%
|
188 |
+
187,乙,16.25,385,10.97,84%
|
189 |
+
188,甲,14.9,345,73.56,100%
|
190 |
+
189,甲,27.54,309,37.5,105%
|
191 |
+
190,丙,16.72,139,18.38,83%
|
192 |
+
191,丙,28.82,172,46.19,81%
|
193 |
+
192,乙,13.34,300,68.01,83%
|
194 |
+
193,乙,9.98,401,68.94,82%
|
195 |
+
194,乙,24.61,122,175.58,84%
|
196 |
+
195,乙,4.34,357,103.76,76%
|
197 |
+
196,乙,18.02,223,69.09,83%
|
198 |
+
197,丙,32.28,53,67.35,59%
|
199 |
+
198,甲,24.91,276,79.53,145%
|
200 |
+
199,乙,18.57,201,41.61,78%
|
201 |
+
200,丙,30.17,46,59.18,47%
|