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allinaigc commited on Sep 4, 2023

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@@ -1,201 +1,201 @@
-员工,组别,平均通话时长,话务量,平均等待时间,工时利用率,,,,
-1,乙,22.08,60,109.14,75%,,,,
-2,乙,24.59,126,39.53,57%,,,,
-3,乙,12,141,45.65,72%,,,,
-4,甲,17.82,504,0.66,105%,,,,
-5,甲,16.95,394,106.61,129%,,,,
-6,丙,23.55,228,12.13,96%,,,,
-7,甲,21.35,53,24.68,37%,,,,
-8,乙,18.89,309,11.65,70%,,,,
-9,甲,22.05,349,17.11,88%,,,,
-10,丙,10,45,77.1,54%,,,,
-11,丙,44.27,38,69.13,62%,,,,
-12,乙,9.55,482,103.73,93%,,,,
-13,甲,15.79,269,83.66,76%,,,,
-14,丙,27.89,172,23.67,81%,,,,
-15,甲,32.76,78,41.09,91%,,,,
-16,甲,20.79,290,38.82,91%,,,,
-17,乙,6.6,459,76.78,84%,,,,
-18,乙,70.01,898,3.07,766%,,,,
-19,甲,10,814,143.95,128%,,,,
-20,甲,25.91,327,35.12,95%,,,,
-21,丙,14.75,358,11.46,78%,,,,
-22,甲,20.33,245,18.23,89%,,,,
-23,丙,3.2,239,157.58,70%,,,,
-24,甲,16.73,349,10.38,73%,,,,
-25,甲,13.23,143,130.79,87%,,,,
-26,甲,15.32,234,54.51,75%,,,,
-27,乙,16.98,388,26.27,81%,,,,
-28,乙,25.61,276,40.89,82%,,,,
-29,丙,26.68,188,26.67,84%,,,,
-30,丙,28.52,166,46.63,150%,,,,
-31,甲,23.29,274,10.49,81%,,,,
-32,丙,24.29,308,103.67,146%,,,,
-33,甲,20.46,305,60.78,86%,,,,
-34,丙,28.98,184,32.7,78%,,,,
-35,乙,27.07,248,23.51,86%,,,,
-36,甲,20.23,131,139.91,98%,,,,
-37,乙,15.6,370,3.4,78%,,,,
-38,乙,24.58,332,3.18,144%,,,,
-39,丙,14.24,605,2.69,87%,,,,
-40,乙,16.95,316,65.29,98%,,,,
-41,丙,25.83,301,22.51,94%,,,,
-42,丙,15.96,35,68.07,50%,,,,
-43,乙,13.03,33,51.33,44%,,,,
-44,丙,21.02,594,2.7,135%,,,,
-45,甲,28.45,379,102.45,144%,,,,
-46,丙,2.92,188,127.77,79%,,,,
-47,乙,12.95,314,45.43,76%,,,,
-48,甲,5.68,21,77.11,60%,,,,
-49,甲,4.65,10,142.83,85%,,,,
-50,甲,18.18,445,5.6,83%,,,,
-51,丙,21.99,137,66.46,73%,,,,
-52,甲,18.72,340,2.72,95%,,,,
-53,丙,17.53,108,7.4,78%,,,,
-54,丙,16.22,552,3.93,97%,,,,
-55,乙,16.31,40,14.46,17%,,,,
-56,甲,18.53,360,51.85,95%,,,,
-57,乙,12.21,445,2.89,96%,,,,
-58,丙,17.48,508,0.04,103%,,,,
-59,丙,6.68,111,117.19,77%,,,,
-60,丙,16.05,435,3.04,93%,,,,
-61,乙,23.31,456,4.26,96%,,,,
-62,丙,87.77,115,5.35,107%,,,,
-63,甲,30.08,251,0.11,143%,,,,
-64,乙,17.13,322,49.31,87%,,,,
-65,甲,22.55,322,8.95,81%,,,,
-66,乙,29.08,145,23.05,75%,,,,
-67,甲,91.11,130,10.04,123%,,,,
-68,甲,17.7,524,3.74,89%,,,,
-69,甲,24.58,258,19.14,82%,,,,
-70,丙,21.94,313,16.58,88%,,,,
-71,乙,21.9,172,47.2,82%,,,,
-72,甲,6.19,98,95.91,71%,,,,
-73,丙,10.8,173,73.72,74%,,,,
-74,甲,5.04,323,121.82,79%,,,,
-75,甲,17.42,580,2.34,101%,,,,
-76,乙,21.18,205,41.75,80%,,,,
-77,丙,12.34,494,4.77,69%,,,,
-78,丙,18.8,115,1.15,75%,,,,
-79,丙,12.38,36,66.28,49%,,,,
-80,乙,16.85,387,15.63,78%,,,,
-81,乙,18.86,188,6.97,79%,,,,
-82,甲,16.23,263,58.58,70%,,,,
-83,乙,11.3,40,0,6%,,,,
-84,丙,18.6,198,41.03,82%,,,,
-85,丙,21.75,224,12.23,69%,,,,
-86,乙,14.09,593,4.66,84%,,,,
-87,甲,12.07,109,83.17,74%,,,,
-88,丙,3.6,58,125.58,77%,,,,
-89,甲,19.7,477,41.59,100%,,,,
-90,丙,19.98,320,13.97,73%,,,,
-91,丙,24.65,283,18.44,81%,,,,
-92,甲,27.69,157,82.63,91%,,,,
-93,甲,22.84,84,153.37,64%,,,,
-94,丙,15.37,30,33.95,57%,,,,
-95,甲,30.75,109,2.53,57%,,,,
-96,乙,18.38,275,55.57,79%,,,,
-97,甲,18.1,373,67.18,110%,,,,
-98,丙,17.52,343,10.9,70%,,,,
-99,丙,19.06,355,94.92,126%,,,,
-100,丙,26.87,312,4.31,83%,,,,
-101,乙,2.71,87,118.05,66%,,,,
-102,乙,18.96,18,0.8,4%,,,,
-103,乙,16.51,574,3.75,101%,,,,
-104,甲,19.04,387,1.04,102%,,,,
-105,甲,19.05,346,28.32,82%,,,,
-106,丙,11,478,1.93,86%,,,,
-107,丙,8.11,281,26.4,38%,,,,
-108,乙,24.39,280,34.6,81%,,,,
-109,甲,37.29,211,24.79,87%,,,,
-110,乙,12.34,50,0.04,81%,,,,
-111,乙,22.27,227,58.91,133%,,,,
-112,乙,14.5,374,17.41,66%,,,,
-113,甲,17.82,406,27.11,107%,,,,
-114,乙,13.71,66,5.19,10%,,,,
-115,丙,19.38,37,65.41,56%,,,,
-116,甲,3.13,251,117.86,78%,,,,
-117,丙,15.32,122,98.46,78%,,,,
-118,甲,22.34,232,9.15,67%,,,,
-119,丙,17.42,400,16.82,79%,,,,
-120,甲,18.42,18,1.44,3%,,,,
-121,丙,28.16,197,29.18,76%,,,,
-122,乙,20.67,384,3.54,124%,,,,
-123,乙,7.12,379,100.1,82%,,,,
-124,丙,21.84,361,3.25,73%,,,,
-125,丙,9.97,10,84.59,85%,,,,
-126,丙,20.41,158,79.89,76%,,,,
-127,丙,25,246,11.21,67%,,,,
-128,丙,16.55,202,60.2,91%,,,,
-129,乙,18.76,452,1.41,117%,,,,
-130,丙,17.47,314,0.12,110%,,,,
-131,丙,15.63,51,13.85,70%,,,,
-132,甲,62.78,335,65.86,262%,,,,
-133,乙,21.59,223,86.08,116%,,,,
-134,甲,2.25,233,86.8,76%,,,,
-135,甲,19.72,229,86.59,91%,,,,
-136,甲,24.21,324,33.54,105%,,,,
-137,乙,14,335,66.23,85%,,,,
-138,丙,19.71,139,28.28,80%,,,,
-139,乙,22.08,195,9.73,65%,,,,
-140,丙,24.19,389,0.36,120%,,,,
-141,甲,3.58,51,134.34,75%,,,,
-142,丙,13.81,499,2.88,96%,,,,
-143,丙,11.34,352,77.42,86%,,,,
-144,丙,23.03,297,61.17,94%,,,,
-145,甲,15.22,595,6.47,84%,,,,
-146,丙,24.76,206,8.7,75%,,,,
-147,甲,2.6,194,144.26,81%,,,,
-148,丙,21.66,326,20.6,84%,,,,
-149,丙,12.08,479,105.67,92%,,,,
-150,甲,17.05,53,59.59,46%,,,,
-151,乙,20.21,423,31.86,98%,,,,
-152,丙,5.07,86,104.74,75%,,,,
-153,乙,15.2,648,3.1,97%,,,,
-154,丙,11.63,55,72.1,46%,,4,,
-155,乙,28.5,46,0.68,73%,,6,,
-156,乙,17.85,29,1.41,6%,,7,,
-157,乙,24.62,293,89.46,138%,,8,,
-158,甲,24.96,204,3.55,82%,,9,,
-159,��,10.95,951,2.89,105%,,23,,
-160,丙,3.32,426,138.99,80%,,,,
-161,丙,7.45,502,95.35,98%,,,,
-162,甲,14.5,323,71.55,84%,,,,
-163,甲,18.99,301,85.58,116%,,,,
-164,甲,16.49,307,48.6,78%,,,,
-165,乙,15.95,281,44.09,67%,,,,
-166,甲,26.22,439,38.11,110%,,,,
-167,丙,17.18,119,30.92,42%,,,,
-168,丙,11.75,171,91.64,77%,,,,
-169,丙,16.79,374,18.87,80%,,,,
-170,乙,17.49,286,34.68,83%,,,,
-171,甲,20.15,343,15.98,78%,,,,
-172,丙,23.81,262,8.17,79%,,,,
-173,乙,27.47,230,7.05,77%,,,,
-174,乙,17.01,208,47.66,83%,,,,
-175,丙,20.8,390,22.55,114%,,,,
-176,丙,19.15,278,50.95,76%,,,,
-177,甲,16.76,271,56.42,75%,,,,
-178,甲,33.28,228,4.95,76%,,,,
-179,甲,24.57,427,62.71,114%,,,,
-180,丙,19.76,124,96.75,87%,,,,
-181,丙,2.85,36,158.6,83%,,,,
-182,甲,20.81,277,137.43,99%,,,,
-183,乙,16.07,312,111.49,96%,,,,
-184,丙,28.08,679,2.89,227%,,,,
-185,丙,14.78,488,3.89,79%,,,,
-186,丙,10.75,398,70.31,85%,,,,
-187,乙,16.25,385,10.97,84%,,,,
-188,甲,14.9,345,73.56,100%,,,,
-189,甲,27.54,309,37.5,105%,,,,
-190,丙,16.72,139,18.38,83%,,,,
-191,丙,28.82,172,46.19,81%,,,,
-192,乙,13.34,300,68.01,83%,,,,
-193,乙,9.98,401,68.94,82%,,,,
-194,乙,24.61,122,175.58,84%,,,,
-195,乙,4.34,357,103.76,76%,,,,
-196,乙,18.02,223,69.09,83%,,,,
-197,丙,32.28,53,67.35,59%,,,,
-198,甲,24.91,276,79.53,145%,,,,
-199,乙,18.57,201,41.61,78%,,,,
-200,丙,30.17,46,59.18,47%,,,,

+员工,组别,平均通话时长,话务量,平均等待时间,工时利用率
+1,乙,22.08,60,109.14,75%
+2,乙,24.59,126,39.53,57%
+3,乙,12,141,45.65,72%
+4,甲,17.82,504,0.66,105%
+5,甲,16.95,394,106.61,129%
+6,丙,23.55,228,12.13,96%
+7,甲,21.35,53,24.68,37%
+8,乙,18.89,309,11.65,70%
+9,甲,22.05,349,17.11,88%
+10,丙,10,45,77.1,54%
+11,丙,44.27,38,69.13,62%
+12,乙,9.55,482,103.73,93%
+13,甲,15.79,269,83.66,76%
+14,丙,27.89,172,23.67,81%
+15,甲,32.76,78,41.09,91%
+16,甲,20.79,290,38.82,91%
+17,乙,6.6,459,76.78,84%
+18,乙,70.01,898,3.07,766%
+19,甲,10,814,143.95,128%
+20,甲,25.91,327,35.12,95%
+21,丙,14.75,358,11.46,78%
+22,甲,20.33,245,18.23,89%
+23,丙,3.2,239,157.58,70%
+24,甲,16.73,349,10.38,73%
+25,甲,13.23,143,130.79,87%
+26,甲,15.32,234,54.51,75%
+27,乙,16.98,388,26.27,81%
+28,乙,25.61,276,40.89,82%
+29,丙,26.68,188,26.67,84%
+30,丙,28.52,166,46.63,150%
+31,甲,23.29,274,10.49,81%
+32,丙,24.29,308,103.67,146%
+33,甲,20.46,305,60.78,86%
+34,丙,28.98,184,32.7,78%
+35,乙,27.07,248,23.51,86%
+36,甲,20.23,131,139.91,98%
+37,乙,15.6,370,3.4,78%
+38,乙,24.58,332,3.18,144%
+39,丙,14.24,605,2.69,87%
+40,乙,16.95,316,65.29,98%
+41,丙,25.83,301,22.51,94%
+42,丙,15.96,35,68.07,50%
+43,乙,13.03,33,51.33,44%
+44,丙,21.02,594,2.7,135%
+45,甲,28.45,379,102.45,144%
+46,丙,2.92,188,127.77,79%
+47,乙,12.95,314,45.43,76%
+48,甲,5.68,21,77.11,60%
+49,甲,4.65,10,142.83,85%
+50,甲,18.18,445,5.6,83%
+51,丙,21.99,137,66.46,73%
+52,甲,18.72,340,2.72,95%
+53,丙,17.53,108,7.4,78%
+54,丙,16.22,552,3.93,97%
+55,乙,16.31,40,14.46,17%
+56,甲,18.53,360,51.85,95%
+57,乙,12.21,445,2.89,96%
+58,丙,17.48,508,0.04,103%
+59,丙,6.68,111,117.19,77%
+60,丙,16.05,435,3.04,93%
+61,乙,23.31,456,4.26,96%
+62,丙,87.77,115,5.35,107%
+63,甲,30.08,251,0.11,143%
+64,乙,17.13,322,49.31,87%
+65,甲,22.55,322,8.95,81%
+66,乙,29.08,145,23.05,75%
+67,甲,91.11,130,10.04,123%
+68,甲,17.7,524,3.74,89%
+69,甲,24.58,258,19.14,82%
+70,丙,21.94,313,16.58,88%
+71,乙,21.9,172,47.2,82%
+72,甲,6.19,98,95.91,71%
+73,丙,10.8,173,73.72,74%
+74,甲,5.04,323,121.82,79%
+75,甲,17.42,580,2.34,101%
+76,乙,21.18,205,41.75,80%
+77,丙,12.34,494,4.77,69%
+78,丙,18.8,115,1.15,75%
+79,丙,12.38,36,66.28,49%
+80,乙,16.85,387,15.63,78%
+81,乙,18.86,188,6.97,79%
+82,甲,16.23,263,58.58,70%
+83,乙,11.3,40,0,6%
+84,丙,18.6,198,41.03,82%
+85,丙,21.75,224,12.23,69%
+86,乙,14.09,593,4.66,84%
+87,甲,12.07,109,83.17,74%
+88,丙,3.6,58,125.58,77%
+89,甲,19.7,477,41.59,100%
+90,丙,19.98,320,13.97,73%
+91,丙,24.65,283,18.44,81%
+92,甲,27.69,157,82.63,91%
+93,甲,22.84,84,153.37,64%
+94,丙,15.37,30,33.95,57%
+95,甲,30.75,109,2.53,57%
+96,乙,18.38,275,55.57,79%
+97,甲,18.1,373,67.18,110%
+98,丙,17.52,343,10.9,70%
+99,丙,19.06,355,94.92,126%
+100,丙,26.87,312,4.31,83%
+101,乙,2.71,87,118.05,66%
+102,乙,18.96,18,0.8,4%
+103,乙,16.51,574,3.75,101%
+104,甲,19.04,387,1.04,102%
+105,甲,19.05,346,28.32,82%
+106,丙,11,478,1.93,86%
+107,丙,8.11,281,26.4,38%
+108,乙,24.39,280,34.6,81%
+109,甲,37.29,211,24.79,87%
+110,乙,12.34,50,0.04,81%
+111,乙,22.27,227,58.91,133%
+112,乙,14.5,374,17.41,66%
+113,甲,17.82,406,27.11,107%
+114,乙,13.71,66,5.19,10%
+115,丙,19.38,37,65.41,56%
+116,甲,3.13,251,117.86,78%
+117,丙,15.32,122,98.46,78%
+118,甲,22.34,232,9.15,67%
+119,丙,17.42,400,16.82,79%
+120,甲,18.42,18,1.44,3%
+121,丙,28.16,197,29.18,76%
+122,乙,20.67,384,3.54,124%
+123,乙,7.12,379,100.1,82%
+124,丙,21.84,361,3.25,73%
+125,丙,9.97,10,84.59,85%
+126,丙,20.41,158,79.89,76%
+127,丙,25,246,11.21,67%
+128,丙,16.55,202,60.2,91%
+129,乙,18.76,452,1.41,117%
+130,丙,17.47,314,0.12,110%
+131,丙,15.63,51,13.85,70%
+132,甲,62.78,335,65.86,262%
+133,乙,21.59,223,86.08,116%
+134,甲,2.25,233,86.8,76%
+135,甲,19.72,229,86.59,91%
+136,甲,24.21,324,33.54,105%
+137,乙,14,335,66.23,85%
+138,丙,19.71,139,28.28,80%
+139,乙,22.08,195,9.73,65%
+140,丙,24.19,389,0.36,120%
+141,甲,3.58,51,134.34,75%
+142,丙,13.81,499,2.88,96%
+143,丙,11.34,352,77.42,86%
+144,丙,23.03,297,61.17,94%
+145,甲,15.22,595,6.47,84%
+146,丙,24.76,206,8.7,75%
+147,甲,2.6,194,144.26,81%
+148,丙,21.66,326,20.6,84%
+149,丙,12.08,479,105.67,92%
+150,甲,17.05,53,59.59,46%
+151,乙,20.21,423,31.86,98%
+152,丙,5.07,86,104.74,75%
+153,乙,15.2,648,3.1,97%
+154,丙,11.63,55,72.1,46%
+155,乙,28.5,46,0.68,73%
+156,乙,17.85,29,1.41,6%
+157,乙,24.62,293,89.46,138%
+158,甲,24.96,204,3.55,82%
+159,甲,10.95,951,2.89,105%
+160,丙,3.32,426,138.99,80%
+161,丙,7.45,502,95.35,98%
+162,甲,14.5,323,71.55,84%
+163,甲,18.99,301,85.58,116%
+164,甲,16.49,307,48.6,78%
+165,乙,15.95,281,44.09,67%
+166,甲,26.22,439,38.11,110%
+167,丙,17.18,119,30.92,42%
+168,丙,11.75,171,91.64,77%
+169,丙,16.79,374,18.87,80%
+170,乙,17.49,286,34.68,83%
+171,甲,20.15,343,15.98,78%
+172,丙,23.81,262,8.17,79%
+173,乙,27.47,230,7.05,77%
+174,乙,17.01,208,47.66,83%
+175,丙,20.8,390,22.55,114%
+176,丙,19.15,278,50.95,76%
+177,甲,16.76,271,56.42,75%
+178,甲,33.28,228,4.95,76%
+179,甲,24.57,427,62.71,114%
+180,丙,19.76,124,96.75,87%
+181,丙,2.85,36,158.6,83%
+182,甲,20.81,277,137.43,99%
+183,乙,16.07,312,111.49,96%
+184,丙,28.08,679,2.89,227%
+185,丙,14.78,488,3.89,79%
+186,丙,10.75,398,70.31,85%
+187,乙,16.25,385,10.97,84%
+188,甲,14.9,345,73.56,100%
+189,甲,27.54,309,37.5,105%
+190,丙,16.72,139,18.38,83%
+191,丙,28.82,172,46.19,81%
+192,乙,13.34,300,68.01,83%
+193,乙,9.98,401,68.94,82%
+194,乙,24.61,122,175.58,84%
+195,乙,4.34,357,103.76,76%
+196,乙,18.02,223,69.09,83%
+197,丙,32.28,53,67.35,59%
+198,甲,24.91,276,79.53,145%
+199,乙,18.57,201,41.61,78%
+200,丙,30.17,46,59.18,47%