员工,组别,平均通话时长,话务量,平均等待时间,工时利用率,,,,
1,乙,22.08,60,109.14,75%,,,,
2,乙,24.59,126,39.53,57%,,,,
3,乙,12,141,45.65,72%,,,,
4,甲,17.82,504,0.66,105%,,,,
5,甲,16.95,394,106.61,129%,,,,
6,丙,23.55,228,12.13,96%,,,,
7,甲,21.35,53,24.68,37%,,,,
8,乙,18.89,309,11.65,70%,,,,
9,甲,22.05,349,17.11,88%,,,,
10,丙,10,45,77.1,54%,,,,
11,丙,44.27,38,69.13,62%,,,,
12,乙,9.55,482,103.73,93%,,,,
13,甲,15.79,269,83.66,76%,,,,
14,丙,27.89,172,23.67,81%,,,,
15,甲,32.76,78,41.09,91%,,,,
16,甲,20.79,290,38.82,91%,,,,
17,乙,6.6,459,76.78,84%,,,,
18,乙,70.01,898,3.07,766%,,,,
19,甲,10,814,143.95,128%,,,,
20,甲,25.91,327,35.12,95%,,,,
21,丙,14.75,358,11.46,78%,,,,
22,甲,20.33,245,18.23,89%,,,,
23,丙,3.2,239,157.58,70%,,,,
24,甲,16.73,349,10.38,73%,,,,
25,甲,13.23,143,130.79,87%,,,,
26,甲,15.32,234,54.51,75%,,,,
27,乙,16.98,388,26.27,81%,,,,
28,乙,25.61,276,40.89,82%,,,,
29,丙,26.68,188,26.67,84%,,,,
30,丙,28.52,166,46.63,150%,,,,
31,甲,23.29,274,10.49,81%,,,,
32,丙,24.29,308,103.67,146%,,,,
33,甲,20.46,305,60.78,86%,,,,
34,丙,28.98,184,32.7,78%,,,,
35,乙,27.07,248,23.51,86%,,,,
36,甲,20.23,131,139.91,98%,,,,
37,乙,15.6,370,3.4,78%,,,,
38,乙,24.58,332,3.18,144%,,,,
39,丙,14.24,605,2.69,87%,,,,
40,乙,16.95,316,65.29,98%,,,,
41,丙,25.83,301,22.51,94%,,,,
42,丙,15.96,35,68.07,50%,,,,
43,乙,13.03,33,51.33,44%,,,,
44,丙,21.02,594,2.7,135%,,,,
45,甲,28.45,379,102.45,144%,,,,
46,丙,2.92,188,127.77,79%,,,,
47,乙,12.95,314,45.43,76%,,,,
48,甲,5.68,21,77.11,60%,,,,
49,甲,4.65,10,142.83,85%,,,,
50,甲,18.18,445,5.6,83%,,,,
51,丙,21.99,137,66.46,73%,,,,
52,甲,18.72,340,2.72,95%,,,,
53,丙,17.53,108,7.4,78%,,,,
54,丙,16.22,552,3.93,97%,,,,
55,乙,16.31,40,14.46,17%,,,,
56,甲,18.53,360,51.85,95%,,,,
57,乙,12.21,445,2.89,96%,,,,
58,丙,17.48,508,0.04,103%,,,,
59,丙,6.68,111,117.19,77%,,,,
60,丙,16.05,435,3.04,93%,,,,
61,乙,23.31,456,4.26,96%,,,,
62,丙,87.77,115,5.35,107%,,,,
63,甲,30.08,251,0.11,143%,,,,
64,乙,17.13,322,49.31,87%,,,,
65,甲,22.55,322,8.95,81%,,,,
66,乙,29.08,145,23.05,75%,,,,
67,甲,91.11,130,10.04,123%,,,,
68,甲,17.7,524,3.74,89%,,,,
69,甲,24.58,258,19.14,82%,,,,
70,丙,21.94,313,16.58,88%,,,,
71,乙,21.9,172,47.2,82%,,,,
72,甲,6.19,98,95.91,71%,,,,
73,丙,10.8,173,73.72,74%,,,,
74,甲,5.04,323,121.82,79%,,,,
75,甲,17.42,580,2.34,101%,,,,
76,乙,21.18,205,41.75,80%,,,,
77,丙,12.34,494,4.77,69%,,,,
78,丙,18.8,115,1.15,75%,,,,
79,丙,12.38,36,66.28,49%,,,,
80,乙,16.85,387,15.63,78%,,,,
81,乙,18.86,188,6.97,79%,,,,
82,甲,16.23,263,58.58,70%,,,,
83,乙,11.3,40,0,6%,,,,
84,丙,18.6,198,41.03,82%,,,,
85,丙,21.75,224,12.23,69%,,,,
86,乙,14.09,593,4.66,84%,,,,
87,甲,12.07,109,83.17,74%,,,,
88,丙,3.6,58,125.58,77%,,,,
89,甲,19.7,477,41.59,100%,,,,
90,丙,19.98,320,13.97,73%,,,,
91,丙,24.65,283,18.44,81%,,,,
92,甲,27.69,157,82.63,91%,,,,
93,甲,22.84,84,153.37,64%,,,,
94,丙,15.37,30,33.95,57%,,,,
95,甲,30.75,109,2.53,57%,,,,
96,乙,18.38,275,55.57,79%,,,,
97,甲,18.1,373,67.18,110%,,,,
98,丙,17.52,343,10.9,70%,,,,
99,丙,19.06,355,94.92,126%,,,,
100,丙,26.87,312,4.31,83%,,,,
101,乙,2.71,87,118.05,66%,,,,
102,乙,18.96,18,0.8,4%,,,,
103,乙,16.51,574,3.75,101%,,,,
104,甲,19.04,387,1.04,102%,,,,
105,甲,19.05,346,28.32,82%,,,,
106,丙,11,478,1.93,86%,,,,
107,丙,8.11,281,26.4,38%,,,,
108,乙,24.39,280,34.6,81%,,,,
109,甲,37.29,211,24.79,87%,,,,
110,乙,12.34,50,0.04,81%,,,,
111,乙,22.27,227,58.91,133%,,,,
112,乙,14.5,374,17.41,66%,,,,
113,甲,17.82,406,27.11,107%,,,,
114,乙,13.71,66,5.19,10%,,,,
115,丙,19.38,37,65.41,56%,,,,
116,甲,3.13,251,117.86,78%,,,,
117,丙,15.32,122,98.46,78%,,,,
118,甲,22.34,232,9.15,67%,,,,
119,丙,17.42,400,16.82,79%,,,,
120,甲,18.42,18,1.44,3%,,,,
121,丙,28.16,197,29.18,76%,,,,
122,乙,20.67,384,3.54,124%,,,,
123,乙,7.12,379,100.1,82%,,,,
124,丙,21.84,361,3.25,73%,,,,
125,丙,9.97,10,84.59,85%,,,,
126,丙,20.41,158,79.89,76%,,,,
127,丙,25,246,11.21,67%,,,,
128,丙,16.55,202,60.2,91%,,,,
129,乙,18.76,452,1.41,117%,,,,
130,丙,17.47,314,0.12,110%,,,,
131,丙,15.63,51,13.85,70%,,,,
132,甲,62.78,335,65.86,262%,,,,
133,乙,21.59,223,86.08,116%,,,,
134,甲,2.25,233,86.8,76%,,,,
135,甲,19.72,229,86.59,91%,,,,
136,甲,24.21,324,33.54,105%,,,,
137,乙,14,335,66.23,85%,,,,
138,丙,19.71,139,28.28,80%,,,,
139,乙,22.08,195,9.73,65%,,,,
140,丙,24.19,389,0.36,120%,,,,
141,甲,3.58,51,134.34,75%,,,,
142,丙,13.81,499,2.88,96%,,,,
143,丙,11.34,352,77.42,86%,,,,
144,丙,23.03,297,61.17,94%,,,,
145,甲,15.22,595,6.47,84%,,,,
146,丙,24.76,206,8.7,75%,,,,
147,甲,2.6,194,144.26,81%,,,,
148,丙,21.66,326,20.6,84%,,,,
149,丙,12.08,479,105.67,92%,,,,
150,甲,17.05,53,59.59,46%,,,,
151,乙,20.21,423,31.86,98%,,,,
152,丙,5.07,86,104.74,75%,,,,
153,乙,15.2,648,3.1,97%,,,,
154,丙,11.63,55,72.1,46%,,4,,
155,乙,28.5,46,0.68,73%,,6,,
156,乙,17.85,29,1.41,6%,,7,,
157,乙,24.62,293,89.46,138%,,8,,
158,甲,24.96,204,3.55,82%,,9,,
159,甲,10.95,951,2.89,105%,,23,,
160,丙,3.32,426,138.99,80%,,,,
161,丙,7.45,502,95.35,98%,,,,
162,甲,14.5,323,71.55,84%,,,,
163,甲,18.99,301,85.58,116%,,,,
164,甲,16.49,307,48.6,78%,,,,
165,乙,15.95,281,44.09,67%,,,,
166,甲,26.22,439,38.11,110%,,,,
167,丙,17.18,119,30.92,42%,,,,
168,丙,11.75,171,91.64,77%,,,,
169,丙,16.79,374,18.87,80%,,,,
170,乙,17.49,286,34.68,83%,,,,
171,甲,20.15,343,15.98,78%,,,,
172,丙,23.81,262,8.17,79%,,,,
173,乙,27.47,230,7.05,77%,,,,
174,乙,17.01,208,47.66,83%,,,,
175,丙,20.8,390,22.55,114%,,,,
176,丙,19.15,278,50.95,76%,,,,
177,甲,16.76,271,56.42,75%,,,,
178,甲,33.28,228,4.95,76%,,,,
179,甲,24.57,427,62.71,114%,,,,
180,丙,19.76,124,96.75,87%,,,,
181,丙,2.85,36,158.6,83%,,,,
182,甲,20.81,277,137.43,99%,,,,
183,乙,16.07,312,111.49,96%,,,,
184,丙,28.08,679,2.89,227%,,,,
185,丙,14.78,488,3.89,79%,,,,
186,丙,10.75,398,70.31,85%,,,,
187,乙,16.25,385,10.97,84%,,,,
188,甲,14.9,345,73.56,100%,,,,
189,甲,27.54,309,37.5,105%,,,,
190,丙,16.72,139,18.38,83%,,,,
191,丙,28.82,172,46.19,81%,,,,
192,乙,13.34,300,68.01,83%,,,,
193,乙,9.98,401,68.94,82%,,,,
194,乙,24.61,122,175.58,84%,,,,
195,乙,4.34,357,103.76,76%,,,,
196,乙,18.02,223,69.09,83%,,,,
197,丙,32.28,53,67.35,59%,,,,
198,甲,24.91,276,79.53,145%,,,,
199,乙,18.57,201,41.61,78%,,,,
200,丙,30.17,46,59.18,47%,,,,