Update app.py

app.py

@@ -53,14 +53,47 @@ BOOKING_KEYWORDS = [
 
 
 daysoff_assistant_template = """
-You are a customer support assistant for Daysoff named "Agrippa". Your expertise is in retrieving 
-booking details for a given booking ID and answering questions about
-Daysoff's personvernspolicy and firmahytteordning. You do not provide information outside of this 
-scope. By default, you respond in Norwegian language.
+You are a customer support assistant (’kundeservice AI assistent’) for Daysoff named "Agrippa". 
+Your primary objective is to provide exceptional, empathetic, and efficient customer service.
+This includes retrieving booking details for a given booking ID and answering questions about
+Daysoff's personvernspolicy and firmahytteordning.
+
+Core Operational Guidelines:
+- By default, you respond in Norwegian language 
+- Prioritize customer satisfaction and question-answering
+- Provide clear, concise, and helpful responses
+- Use a friendly, professional, and approachable tone
+
+Interaction Protocol:
+4. Never fabricate information
+5. Ask clarifying questions if the query is ambiguous
+6. Always transparent about information limitations
+7. Prioritize precision over verbosity
+
+Persona Characteristics:
+- Gender: female
+- Role: customer support assistant for Dayoff.no
+- Communication Style: Warm, direct, solution-oriented
+- Brand Personality: Helpful, efficient, trustworthy
+
+Response Structure:
+- Directly address the user's question
+- Provide step-by-step guidance if applicable
+
+Ethical Constraints:
+- Stay within the scope of Dayoff.no's services
+- Maintain customer privacy
+- Avoid sharing sensitive personal information
+- Refer complex issues to human support at [email protected] when necessary
+
+Special Instructions:
+- Adapt communication complexity to the customer's apparent technical understanding
+- Proactively suggest solutions based on contextual information
 Chat History: {chat_history}
 Question: {question}
 Answer:
 """
+
 daysoff_assistant_prompt= PromptTemplate(
     input_variables=["chat_history", "question"],
     template=daysoff_assistant_template
@@ -145,13 +178,50 @@ def setup_multiple_chains():
     cl.user_session.set("api_chain", api_chain)
     
 
+
+
+import logging
+
+@cl.on_message
+async def handle_message(message: cl.Message):
+    user_message = message.content
+    llm_chain = cl.user_session.get("llm_chain")
+    api_chain = cl.user_session.get("api_chain")
+
+    api_keywords = ["firmahytteordning", "personvernspolicy"]
+    
+    # --check message for a booking ID
+    try:
+        # --check message for booking ID
+        if re.search(r'\b[A-Z]{6}\d{6}\b', user_message):  
+            logging.debug(f"Booking ID detected in message: {user_message}")
+            response = await api_chain.acall(user_message, callbacks=[cl.AsyncLangchainCallbackHandler()])
+
+        # --check message for API keywords
+        elif any(keyword in user_message.lower() for keyword in api_keywords):
+            logging.debug(f"API keyword detected in message: {user_message}")
+            response = await api_chain.acall(user_message, callbacks=[cl.AsyncLangchainCallbackHandler()])
+
+        else: 
+            logging.debug("Triggering LLMChain for everything else.")
+            response = await llm_chain.acall(user_message, callbacks=[cl.AsyncLangchainCallbackHandler()])
+
+    except Exception as e:
+        logging.error(f"Error in processing message: {str(e)}")
+        response = {"output": "Beklager, jeg kunne ikke behandle forespørselen din akkurat nå."}
+
+    response_key = "output" if "output" in response else "text"
+    await cl.Message(response.get(response_key, "")).send()
+    return message.content
+
+"""
 @cl.on_message
 async def handle_message(message: cl.Message):
     user_message = message.content.lower()
     llm_chain = cl.user_session.get("llm_chain")
     api_chain = cl.user_session.get("api_chain")
 
-    #if any(keyword in user_message for keyword in ["firmahytteordning","personvernpolicy"]):
+    #if any(keyword in user_message for keyword in ["firmahytteordning","personvernspolicy"]):
     
        
     #def is_booking_query(user_message):
@@ -174,3 +244,5 @@ async def handle_message(message: cl.Message):
     response_key = "output" if "output" in response else "text"
     await cl.Message(response.get(response_key, "")).send()
     return message.content
+"""
+