Agent Utterance,Customer Utterance,Rule Followed,Question Asked,Question Answered
"""Hello, how can I help you today?""","""I need help with my account.""",1,1,0
"""Can I help you with anything else?""","""No, that's all.""",1,0,0
"""What is your account number?""","""12345""",1,1,1
"""I will transfer you to support.""","""Okay, thank you.""",0,0,0