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The Police Report related to the car accident is searched within the Police Report database and put in a file together with the Claim Documentation. | |
This file serves as input to a claims handler who calculates an initial claim estimate. | |
Then , the claims handler creates an Action Plan based on an Action Plan Checklist available in the Document Management system. | |
Based on the Action Plan , a claims manager tries to negotiate a settlement on the claim estimate. | |
The claimant is informed of the outcome , which ends the process . |