The process starts when a customer submits a claim by sending in relevant documentation.

The Notification department at the car insurer checks the documents upon completeness and registers the claim.

Then , the Handling department picks up the claim and checks the insurance.

Then , an assessment is performed.

If the assessment is positive , a garage is phoned to authorise the repairs and the payment is scheduled ( in this order ).

Otherwise , the claim is rejected.

In any case ( whether the outcome is positive or negative ) , a letter is sent to the customer and the process is considered to be complete .