app.py

import gradio as gr
import re
from transformers import pipeline
import json

# Load language detection model
language_detector = pipeline("text-classification", model="papluca/xlm-roberta-base-language-detection")

# Enhanced Omdurman National Bank guidelines with more detailed information
ONB_GUIDELINES = {
    "ar": {
        "balance": {
            "response": "يمكنك التحقق من رصيدك عبر الإنترنت أو عبر تطبيق الهاتف الخاص ببنك الوطني.",
            "actions": [
                {"label": "تطبيق الهاتف", "url": "https://onb.sd/mobile-app"},
                {"label": "الخدمات المصرفية عبر الإنترنت", "url": "https://onb.sd/online-banking"}
            ]
        },
        "lost_card": {
            "response": "في حالة فقدان البطاقة، اتصل بالرقم 249-123-456-789 فورًا. سنقوم بإيقاف البطاقة وإصدار بطاقة جديدة.",
            "actions": [
                {"label": "إيقاف البطاقة فورًا", "url": "tel:249-123-456-789"},
                {"label": "طلب بطاقة جديدة", "url": "https://onb.sd/replace-card"}
            ]
        },
        "loan": {
            "response": "شروط القرض تشمل الحد الأدنى للدخل (5000 جنيه سوداني) وتاريخ ائتماني جيد. نقدم أنواع مختلفة من القروض لتناسب احتياجاتك.",
            "actions": [
                {"label": "حاسبة القروض", "url": "https://onb.sd/loan-calculator"},
                {"label": "تقديم طلب قرض", "url": "https://onb.sd/loan-application"}
            ]
        },
        # ... other guideline entries similarly expanded
    },
    "en": {
        "balance": {
            "response": "You can check your balance online or via the ONB mobile app. We offer multiple convenient ways to monitor your account.",
            "actions": [
                {"label": "Mobile App", "url": "https://onb.sd/mobile-app"},
                {"label": "Online Banking", "url": "https://onb.sd/online-banking"}
            ]
        },
        "lost_card": {
            "response": "In case of a lost card, call 249-123-456-789 immediately. We'll block the card and issue a new one to protect your funds.",
            "actions": [
                {"label": "Block Card Immediately", "url": "tel:249-123-456-789"},
                {"label": "Request New Card", "url": "https://onb.sd/replace-card"}
            ]
        },
        "loan": {
            "response": "Loan requirements include minimum income (5000 SDG) and good credit history. We offer various loan types to suit your needs.",
            "actions": [
                {"label": "Loan Calculator", "url": "https://onb.sd/loan-calculator"},
                {"label": "Apply for Loan", "url": "https://onb.sd/loan-application"}
            ]
        },
        # ... other guideline entries similarly expanded
    }
}

# Expanded menu with more descriptive options
MENU = {
    "ar": """
📱 قائمة الخدمات المصرفية المتقدمة:
1️⃣ رصيد - تتبع حسابك بسهولة 💰
2️⃣ بطاقة - الإبلاغ عن بطاقة مفقودة أو إيقافها 💳
3️⃣ قرض - استكشف خيارات التمويل 💸
4️⃣ تحويل - حوالات محلية ودولية 🌐
5️⃣ حساب - فتح حساب جديد بخطوات مبسطة 📋
6️⃣ فائدة - معرفة أحدث أسعار الفائدة 📈
7️⃣ فرع - مواقع وعناوين الفروع 🏦
8️⃣ ساعات - مواعيد العمل 🕒
9️⃣ اتصال - قنوات التواصل المتاحة 📞
""",
    "en": """
📱 Advanced Banking Services Menu:
1️⃣ Balance - Easily track your account 💰
2️⃣ Card - Report or block lost card 💳
3️⃣ Loan - Explore financing options 💸
4️⃣ Transfer - Local and international transfers 🌐
5️⃣ Account - Open a new account in simple steps 📋
6️⃣ Interest - Latest interest rates 📈
7️⃣ Branch - Locations and addresses 🏦
8️⃣ Hours - Working hours 🕒
9️⃣ Contact - Available communication channels 📞
"""
}

# Enhanced intent keywords with more variations
INTENT_KEYWORDS = {
    "balance": [
        "balance", "check balance", "account balance", "how much", 
        "رصيد", "حساب", "كم المبلغ", "1", "مبلغ"
    ],
    "lost_card": [
        "lost", "card", "stolen", "missing", "block", 
        "فقدت", "بطاقة", "مسروقة", "ضائعة", "إيقاف", "2"
    ],
    # ... other intents similarly expanded
}

def detect_language(text):
    """Detect the language of the input text."""
    try:
        result = language_detector(text)
        language = result[0]['label']
        return language if language in ['ar', 'en'] else 'en'
    except Exception:
        return 'en'

def classify_intent(message: str):
    """Classify user intent based on keywords."""
    message_lower = message.lower()
    
    # Check for menu request
    menu_keywords = ["menu", "options", "help", "قائمة", "خيارات", "مساعدة"]
    if any(keyword in message_lower for keyword in menu_keywords):
        return "menu"
    
    # Use keyword matching for intent classification
    for intent_key, keywords in INTENT_KEYWORDS.items():
        if any(keyword.lower() in message_lower for keyword in keywords):
            return intent_key
    
    return "unknown"

def generate_response(intent: str, language: str):
    """Generate a comprehensive response with actions."""
    if intent == "menu":
        return {
            "response": MENU[language],
            "actions": []
        }
    
    # Get the guideline for the specific intent and language
    guideline = ONB_GUIDELINES.get(language, {}).get(intent, {
        "response": "I'm sorry, I couldn't find specific information about this topic.",
        "actions": []
    })
    
    return guideline

def generate_chat_response(message: str):
    """Generate a comprehensive chat response."""
    if not message.strip():
        return {
            "response": {
                "ar": "الرجاء كتابة سؤالك.",
                "en": "Please type your question."
            },
            "actions": []
        }
    
    # Detect language
    language = detect_language(message)
    
    # Classify intent
    intent = classify_intent(message)
    
    # Generate response
    response_data = generate_response(intent, language)
    
    return {
        "response": response_data['response'],
        "actions": response_data.get('actions', []),
        "language": language
    }

# Custom CSS for enhanced UI
custom_css = """
.gradio-container {
    font-family: 'Cairo', 'Segoe UI', Tahoma, Geneva, Verdana, sans-serif;
    direction: rtl;
}

.chat-message {
    padding: 1rem;
    border-radius: 10px;
    margin-bottom: 1rem;
    max-width: 80%;
    box-shadow: 0 2px 5px rgba(0,0,0,0.1);
}

.user-message {
    background-color: #e6f7ff;
    margin-left: auto;
    text-align: right;
    direction: rtl;
}

.bot-message {
    background-color: #f0f0f0;
    margin-right: auto;
    text-align: right;
    direction: rtl;
}

.action-buttons {
    display: flex;
    flex-wrap: wrap;
    gap: 0.5rem;
    margin-top: 0.5rem;
}

.action-button {
    background-color: #1a5276;
    color: white;
    border: none;
    padding: 0.5rem 1rem;
    border-radius: 5px;
    text-decoration: none;
    display: inline-block;
    transition: background-color 0.3s ease;
}

.action-button:hover {
    background-color: #2980b9;
}

.header-section {
    background-color: #1a5276;
    color: white;
    padding: 1rem;
    border-radius: 10px;
    margin-bottom: 1rem;
    text-align: center;
}

.footer-section {
    font-size: 0.8rem;
    text-align: center;
    margin-top: 2rem;
    color: #666;
}
"""

# Enhanced Gradio Interface
def create_gradio_interface():
    with gr.Blocks(css=custom_css) as demo:
        # Language selection
        language_state = gr.State(value="ar")
        language_btn = gr.Radio(
            ["العربية", "English"], 
            value="العربية", 
            label="Language | اللغة"
        ).container=False)
        
        # Chat interface
        chatbot = gr.Chatbot(height=500)
        msg = gr.Textbox(label="", placeholder="اكتب سؤالك هنا | Type your question here")
        submit_btn = gr.Button("إرسال | Send")
        
        # Action buttons container
        action_container = gr.HTML()
        
        # Update language state
        def update_language(lang):
            return "ar" if lang == "العربية" else "en"
        
        language_btn.change(
            fn=update_language,
            inputs=language_btn,
            outputs=language_state
        )
        
        # Chat submission handler
        def submit_message(message, chat_history, language):
            # Generate response
            response_data = generate_chat_response(message)
            
            # Ensure we're using the correct language
            if response_data['language'] != language:
                language = response_data['language']
            
            # Update chat history
            chat_history.append((message, response_data['response']))
            
            # Prepare action buttons HTML
            action_html = ""
            if response_data.get('actions'):
                action_html = "<div class='action-buttons'>"
                for action in response_data['actions']:
                    action_html += f"""
                    <a href="{action['url']}" 
                       class="action-button" 
                       target="_blank">
                       {action['label']}
                    </a>
                    """
                action_html += "</div>"
            
            return "", chat_history, action_html
        
        # Wire up the interface
        submit_btn.click(
            fn=submit_message, 
            inputs=[msg, chatbot, language_state],
            outputs=[msg, chatbot, action_container]
        )
        
        msg.submit(
            fn=submit_message, 
            inputs=[msg, chatbot, language_state],
            outputs=[msg, chatbot, action_container]
        )
        
        # Add menu button
        menu_btn = gr.Button("إظهار القائمة | Show Menu")
        
        def show_menu(chat_history, language):
            menu_text = MENU[language]
            chat_history.append((None, menu_text))
            return chat_history
        
        menu_btn.click(
            fn=show_menu,
            inputs=[chatbot, language_state],
            outputs=[chatbot]
        )
        
        # Header and footer
        with gr.Row(elem_classes="header-section"):
            gr.Markdown("# Omdurman National Bank | بنك أم درمان الوطني")
            gr.Markdown("### Virtual Banking Assistant | المساعد المصرفي الافتراضي")
        
        with gr.Row(elem_classes="footer-section"):
            gr.Markdown("© 2025 Omdurman National Bank. All Rights Reserved. | جميع الحقوق محفوظة لبنك أم درمان الوطني ٢٠٢٥ ©")
    
    return demo

# Launch the application
if __name__ == "__main__":
    demo = create_gradio_interface()
    demo.launch(
        server_name="0.0.0.0",
        server_port=7860,
        share=True
    )