After an extended interaction with support regarding the issue, the experience has been nothing short of frustrating:
They managed to misidentify my subscription tier twice within the same email thread (quite the achievement).
Repeatedly suggested I purchase more credits, even though my issue had/has absolutely nothing to do with credits (a fantastic way to build trust and totally not come off as scammy).
It turns out Colab offers no meaningful customer support beyond payment-related issues, rendering them entirely useless for technical insights via email [couldnt find a phone number that worked]. (They seem primarily concerned with ensuring they can take your money without issue.)
Their recommended external support optionsāGitHub, Stack Overflow, or the internal Colab notebook helpāare dead ends. The GitHub issues page and related Stack Overflow threads are overrun with unresolved and unexplained disconnection problems. (For the record, Iāve submitted plenty of bug reports myself in note-bookānothing seems to change, no reply or follow up of any kind, behavior remains persistent. The github issues page doesn't really improve my sense of confidence in them fixing this either.)
