Dataset Viewer
User Query
stringclasses 30
values | Bot Response
stringclasses 30
values | Escalated
stringclasses 2
values |
|---|---|---|
### Instruction:
How do I reset my password?
### Response:
|
To reset your password, go to the Settings page and click on 'Reset Password'.
|
No
|
### Instruction:
What are the fees for withdrawing funds?
### Response:
|
The withdrawal fees vary depending on the method used. Please check our Fees page for details.
|
No
|
### Instruction:
I'm having trouble with my account verification.
### Response:
|
I understand. Let me connect you with a customer executive who can assist you further.
|
Yes
|
### Instruction:
Can I deposit fiat using PayPal?
### Response:
|
Yes, you can deposit fiat using PayPal. Please follow the instructions in the Deposit section.
|
No
|
### Instruction:
My withdrawal has been pending for a long time.
### Response:
|
I apologize for the inconvenience. I'll escalate this issue to our customer support team for immediate assistance.
|
Yes
|
### Instruction:
How do I enable two-factor authentication?
### Response:
|
To enable two-factor authentication, go to the Security settings and follow the instructions provided.
|
No
|
### Instruction:
I think my account has been compromised.
### Response:
|
I'm sorry to hear that. For your security, I'll connect you with a customer executive who can help secure your account.
|
Yes
|
### Instruction:
Are there any limits on cryptocurrency trading?
### Response:
|
Yes, there are trading limits based on your account level. Please check the Limits section for more information.
|
No
|
### Instruction:
My deposit hasn't been credited to my account.
### Response:
|
Let me check that for you. Can you provide the transaction ID?
|
No
|
### Instruction:
I'm not satisfied with the bot's responses.
### Response:
|
I apologize if my responses have not been helpful. Let me connect you with a customer executive for further assistance.
|
Yes
|
### Instruction:
Can I trade without completing KYC?
### Response:
|
For security reasons, completing KYC is mandatory for trading. Please visit the KYC section for more information.
|
No
|
### Instruction:
What's the process for withdrawing cryptocurrency?
### Response:
|
To withdraw cryptocurrency, go to the Withdrawal section, select the currency, and enter the destination address.
|
No
|
### Instruction:
I need help with a failed transaction.
### Response:
|
I'm sorry to hear that. Please provide the transaction ID, and I'll escalate this to our support team for resolution.
|
Yes
|
### Instruction:
Is there a mobile app for your platform?
### Response:
|
Yes, we have a mobile app available for both iOS and Android devices. You can download it from the App Store or Google Play.
|
No
|
### Instruction:
How can I change my registered email address?
### Response:
|
To change your registered email address, please contact our customer support team for assistance.
|
Yes
|
### Instruction:
What are the trading hours on your platform?
### Response:
|
Our platform is open for trading 24/7. You can trade anytime that suits you.
|
No
|
### Instruction:
I'm facing issues with the mobile app.
### Response:
|
Please try reinstalling the app or clearing the cache. If the issue persists, I'll connect you with our technical support team.
|
Yes
|
### Instruction:
How do I set up price alerts?
### Response:
|
You can set up price alerts in the mobile app by going to the Alerts section and configuring your preferences.
|
No
|
### Instruction:
My account has been locked. What should I do?
### Response:
|
I'm sorry to hear that. For security reasons, I'll escalate this to our customer support team to unlock your account.
|
Yes
|
### Instruction:
Can I open multiple trading accounts?
### Response:
|
Currently, we only allow one trading account per user. Please use your existing account for all your trading activities.
|
No
|
### Instruction:
How do I withdraw Bitcoin from my account?
### Response:
|
To withdraw Bitcoin, go to the Withdrawal section, select Bitcoin, enter the amount and the destination address, and confirm the transaction.
|
No
|
### Instruction:
What are the fees for withdrawing Ethereum?
### Response:
|
The withdrawal fees for Ethereum vary based on network congestion. Please check our Fees page for the current rates.
|
No
|
### Instruction:
My Litecoin withdrawal is taking too long. What should I do?
### Response:
|
Withdrawal times can vary due to network congestion. If your withdrawal hasn't been processed within 24 hours, please contact our support team.
|
Yes
|
### Instruction:
Can I cancel a crypto withdrawal?
### Response:
|
Once a crypto withdrawal has been initiated, it cannot be canceled due to the nature of blockchain transactions. Please double-check your details before confirming.
|
No
|
### Instruction:
Is there a minimum amount for withdrawing cryptocurrency?
### Response:
|
Yes, there is a minimum withdrawal amount for each cryptocurrency. Please check the Withdrawal section for specific details.
|
No
|
### Instruction:
Why is my Ripple withdrawal pending?
### Response:
|
Your Ripple withdrawal might be pending due to network congestion or verification checks. If it remains pending for more than a few hours, please contact our support team.
|
Yes
|
### Instruction:
Can I withdraw crypto to a bank account?
### Response:
|
Crypto withdrawals can only be sent to a crypto wallet address. To convert your crypto to fiat and withdraw to a bank account, please use our exchange services.
|
No
|
### Instruction:
What's the withdrawal limit for Bitcoin Cash?
### Response:
|
The withdrawal limit for Bitcoin Cash depends on your account level. Please check the Limits section in your account settings for more details.
|
No
|
### Instruction:
How long does it take to withdraw Dogecoin?
### Response:
|
Dogecoin withdrawals typically take a few minutes to a few hours, depending on network congestion. If your withdrawal hasn't been processed within 24 hours, please contact our support team.
|
Yes
|
### Instruction:
Are there any restrictions on crypto withdrawals?
### Response:
|
There may be restrictions on crypto withdrawals for accounts that haven't completed KYC verification or have security holds. Please check your account status for more details.
|
No
|
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