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-lrb- 2 -rrb- carry out any action with a disruptive effect , such as intentionally causing the chat screen to scroll faster than other users are able to read , or setting up macros with large amounts of text that , when used , can have a disruptive effect on the normal flow of chat , or using tools that distort or interfere with oral communication of the users ;
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-lrb- 3 -rrb- disrupt the normal flow of dialogue in chat or otherwise act in a manner that negatively affects other users including without limitation posting commercial solicitations and/or advertisements for goods and service available outside of the world of warcraft universe ;
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-lrb- 4 -rrb- sending repeated unsolicited or unwelcome messages to a single user or repeatedly posting similar messages in a chat area , including but not limited to continuous advertisements to sell goods or services ;
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-lrb- 5 -rrb- communicate or post any user 's personal information in or on the world of warcraft , or websites or forums related to world of warcraft , except that a world of warcraft user may communicate his or her own personal information in a private message directed to a single user ;
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-lrb- 6 -rrb- use bots or other automated techniques to collect information from world of warcraft or any forum or website owned or administered by blizzard entertainment ;
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-lrb- 7 -rrb- harass , threaten , stalk , embarrass or cause distress , unwanted attention or discomfort to any user of world of warcraft or to blizzard entertainment representatives ;
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-lrb- 8 -rrb- cheat or utilize world of warcraft `` exploits '' in any way , including without limitation modification of the game program files ;
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-lrb- 9 -rrb- participate in any action that , in the sole and absolute opinion of blizzard entertainment , results or may result in an authorized user of world of warcraft being `` scammed '' or defrauded out of gold , weapons , armor , or any other items that user has earned through authorized game play in world of warcraft .
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rules related to game play .
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game play is what world of warcraft is all about .
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accordingly , the rules that govern game play in world of warcraft are taken very seriously by blizzard entertainment .
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note that blizzard entertainment considers all valid play styles in world of warcraft to be part of the game , and not harassment , so player-killing the enemies of your race and/or alliance , including gravestone and/or corpse camping , is considered a part of the game .
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because world of warcraft is a `` player vs. player '' game , you should always remember to protect yourself in areas where the members of hostile races can attack you , rather than contacting blizzard entertainment 's in-game customer service representatives , referred to herein as `` game masters , '' for help when you have been killed by an enemy of your race .
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nonetheless , certain acts go beyond what is `` fair '' and are considered serious violations of these terms of use .
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those acts include , but are not necessarily limited to , the following :
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-lrb- 1 -rrb- using or exploiting errors in design , features which have not been documented , and/or `` program bugs '' to gain access that is otherwise not available , or to obtain a competitive advantage over other players .
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-lrb- 2 -rrb- connecting , or creating tools that allow you to connect , to world of warcraft 's proprietary interface or interfaces , other than those explicitly provided by blizzard entertainment for your use .
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-lrb- 3 -rrb- using tools that hack or otherwise alter the world of warcraft client or server software .
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-lrb- 4 -rrb- using software products that `` packet sniff '' or provide scripting and/or macroing to obtain information from world of warcraft .
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-lrb- 5 -rrb- anything that blizzard entertainment considers contrary to the `` essence '' of world of warcraft .
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blizzard entertainment may , in its sole and absolute discretion , offer certain users the opportunity to move characters from a heavily populated `` character migration '' server to a server designated by blizzard entertainment as a `` target server . ''
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if you are offered the opportunity to migrate a character , please note the following :
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if your character is a `` guild master , '' it can not be migrated to a target server .
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you must have less than ten -lrb- 10 -rrb- characters on the target server in order to migrate a character to the target server .
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character migrations can only occur when the account that you utilize to play world of warcraft is not in use .
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you can not migrate a character to a target server if the name of the character is already in use on the target server .
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if a character of the same name already exists on the target server , you will be given an opportunity to rename character as part of the character migration process .
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as always , the name must adhere to the naming conventions stated herein .
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in-game mail sent by or in transit to the character that you intend to migrate will not be migrated to a target server .
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all player auctions involving the character that you intend to migrate will be cancelled and the item , deposit , and the high bid returned to the bidder upon character migration .
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the item you placed for sale , or your `` high bid , '' will appear in that character 's mail when it reaches the target server .
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note that blizzard will not be responsible for the loss of in-game funds or items due to the character migration of either a `` buyer '' or `` seller '' to an auction house transaction .
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a target character 's friends list will not transfer to a target server .
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a target character 's guild affiliation will not transfer to a target server .
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a target character 's ignore list will not transfer to a target server .
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consequences of violating the rules of conduct .
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blizzard entertainment may , in its sole and absolute discretion , take whatever action it deems necessary to preserve the integrity of world of warcraft .
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violation of any of the rules of conduct set forth above may result in actions being taken by blizzard entertainment , effective immediately or at a time determined by blizzard entertainment , which may include without limitation : temporarily suspending your access to world of warcraft , permanently terminating your access to world of warcraft -lrb- see article xv , section 2 below -rrb- , modify a character or an account , including without limitation , reducing or removing experience points , skills , levels , in-game currency or items ; or temporarily or permanently suspend , or terminate , your access to an account that you use to access the service .
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without limiting the foregoing , blizzard entertainment retains the right to decline service to any user who violates the bnet tou , the terms of use and/or the eula .
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first and foremost , nothing in these rules will ever place a `` duty '' upon blizzard entertainment to reimburse you by providing experience credit for any experience lost for any reason , unless such loss was caused by blizzard entertainment 's negligence .
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that being said , blizzard entertainment may , at its sole and absolute option , determine to reimburse experience lost by players in certain extreme and unusual situations .
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for instance , blizzard entertainment may decide to reimburse experience lost in the event of a catastrophic server failure .
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in no event is blizzard entertainment obligated to provide any monetary reimbursement or monetary credit .
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remember , at the outset of these terms of use , where we discussed how you were `` licensed '' the right to use world of warcraft , and that your license was `` limited '' ?
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well , here is one of the more important areas where these license limitations come into effect .
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note that blizzard entertainment either owns , or has exclusively licensed , all of the content which appears in world of warcraft .
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therefore , no one has the right to `` sell '' blizzard entertainment 's content , except blizzard entertainment !
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so blizzard entertainment does not recognize any property claims outside of world of warcraft or the purported sale , gift or trade in the `` real world '' of anything related to world of warcraft .
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accordingly , you may not sell or purchase virtual items for `` real '' money or exchange items outside of world of warcraft .
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please note that blizzard is entitled to and will prevent any such illegal sales .
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world of warcraft is an ` on-line ' game that must be played over the internet through the service , as provided by blizzard entertainment .
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it is your entire responsibility to secure an internet connection and all fees related thereto shall be at your own charge .
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blizzard entertainment will use reasonable efforts to provide the service all day , every day .
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however , blizzard entertainment reserves the right to temporarily suspend the service for maintenance , testing , replacement and repair of the telecommunications equipment related to world of warcraft , as well as for transmission interruption or any other operational needs of the system .
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blizzard entertainment will provide you with 24 hours advance notice of any temporary suspension of world of warcraft on world of warcraft 's log-in screen , except in case of urgency .
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blizzard entertainment agrees to provide the servers and software necessary to access the service until such time as world of warcraft is `` out of publication . ''
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world of warcraft shall be considered `` out of publication '' following the date that world of warcraft is no longer manufactured and/or distributed by blizzard entertainment , or its affiliates .
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thereafter , blizzard entertainment may , in its sole and absolute discretion , continue to provide the service or license to third parties the right to provide the service .
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however , nothing contained herein shall be construed so as to place an obligation upon blizzard entertainment to provide the service beyond the time that world of warcraft is out of publication .
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in the event that blizzard determines that it is in its best interest to cease providing the service , or license to a third party the right to provide the service , blizzard entertainment shall provide you with no less than three -lrb- 3 -rrb- months prior notice .
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neither the service nor blizzard entertainment 's agreement to provide access to the service shall be considered a rental or lease of time on or capacity of blizzard entertainment 's servers or other technology .
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x. testing , maintenance , and other potential interruptions in the service .
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blizzard entertainment shall give users notice on the world of warcraft `` home page '' located at http://eu.battle.net/wow/ prior to blizzard entertainment installing software upgrades , performing testing , or performing maintenance on the servers , data transmission lines , and other systems related to world of warcraft , and/or in the manner set forth in article xii , below , whenever possible .
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note that it is your responsibility to be aware of such notices , and you hereby acknowledge and agree that blizzard entertainment shall not be responsible for any damages which may arise from your failure to read and/or be aware of these publicly posted notices .
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additionally , blizzard entertainment may be required to `` shut down '' one or more servers to repair the hardware , or software , related to world of warcraft .
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while it is blizzard entertainment 's intention to provide the service all day , every day , you hereby acknowledge that blizzard entertainment reserves the right to temporarily suspend the service for maintenance , testing , replacement and repair of the telecommunications equipment related to world of warcraft , as well as for transmission interruption or any other operational needs of the system .
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the present refund regulations do not affect or restrict the statutory refund claims you may have .
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this is an additional refund opportunity contractually offered by blizzard entertainment .
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in the event that you are a `` standard end user , '' you will have the right , but not the obligation , to terminate the service , or be provided with a `` game time adjustment '' to your account in the event that the service is suspended or interrupted for more than three consecutive days -lrb- 72 hours -rrb- without blizzard entertainment providing prior notice of the suspension of service as set forth above , unless the suspension or interruption in the service is due to one of the following events : -lrb- 1 -rrb- a `` force majeure '' event , as defined in article xvi , section 9 .
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below ; -lrb- 2 -rrb- any suspension or interruption of the service that is attributable to you , or to any other third party including without limitation , our internet service provider and any other user of the service ; -lrb- 3 -rrb- any suspension or interruption of the service in the event that blizzard entertainment 's telecommunication providers fail to provide the telecommunication service required to host the service through no fault of blizzard entertainment ; and -lrb- 4 -rrb- scheduled maintenance , replacement , regular examination , and/or construction of equipment for the service where blizzard entertainment posts prior notice of the pending interruption in the service .
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in the event that you are eligible for a `` game time adjustment , '' blizzard entertainment shall credit your account with four -lrb- 4 -rrb- times the amount of time that the service was interrupted .
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note that only current accounts that are in `` good standing '' will be eligible for such a `` game time adjustment . ''
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in the event that you choose to terminate the service , you shall be entitled to a ` refund ' subject to the following terms and conditions :
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only current accounts that are in `` good standing , '' shall be eligible for a refund .
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accounts that are `` suspended '' by blizzard entertainment for `` non payment , '' or for a violation of these terms of use , are not eligible for a refund .
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in the event that you are eligible for a refund , and you pay a fee to utilize your account for a fixed period of time -lrb- `` fixed fees '' -rrb- , blizzard entertainment shall provide you with a `` pro rata '' refund in the same currency as the currency of payment equal to the fixed fees for the most recent billing period , less the daily charge for the service multiplied by the number of days that the service was available in that billing period .
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if you purchased `` game time '' under a program that provided you the right to utilize the service for a set period of time at a discounted rate -lrb- `` discounted fees '' -rrb- , and you request that blizzard entertainment terminate your account , blizzard entertainment shall provide a pro rata refund calculated by deducting from the discounted fees an amount equal to the monthly fee that is in effect at as of the date you request termination of your account divided by 30 , and then multiply that amount times with the number of days that you have utilized the service in the billing period that you purchased for the discounted fees .
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you are entirely liable for all activities conducted through the account , and are responsible for ensuring that any other person who uses your world of warcraft account is aware of the terms of and complies with this agreement .
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in the event that you become aware of or reasonably suspect any breach of security , including without limitation any loss , theft , or unauthorized disclosure of your password , you will use our automated recovery process .
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our administration of world of warcraft ; changes to the terms of use .
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blizzard entertainment may , from time to time , change or modify these terms of use .
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in this case blizzard entertainment will notify you of any such changes or modifications by providing special notice .
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if you do not object to the amended terms of use within one -lrb- 1 -rrb- month following the special notice , your continued use of world of warcraft will mean that you accept the amended terms of use .
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with the special notice blizzard entertainment will remind you that your continued use after the expiration of one -lrb- 1 -rrb- month following the special notice means that you accept any and all changes .
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all title , ownership rights and intellectual property rights in and to world of warcraft -lrb- including without limitation any user accounts , titles , computer code , themes , objects , characters , character names , stories , dialogue , catch phrases , locations , concepts , artwork , animations , sounds , musical compositions , audio-visual effects , methods of operation , moral rights , any related documentation , `` applets '' incorporated into world of warcraft , transcripts of the chat rooms , character profile information , recordings of games played on world of warcraft , and the world of warcraft client and server software -rrb- are owned by blizzard entertainment or its licensors .
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world of warcraft is protected by the copyright laws of the united states , international copyright treaties and conventions , and other laws .
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world of warcraft may contain certain licensed materials , and blizzard entertainment 's licensors may protect their rights in the event of any violation of this agreement .
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world of warcraft and television service .
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beginning on the effective date , as part of the monthly service subscription fee , you shall receive access to both the world of warcraft online game and a television service -lrb- esl turtle tv -rrb- , which is an ip tv service featuring , among other content , blizzard games , blizzard products and other blizzard related content .
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this agreement is effective until the end of the term it is concluded for , unless terminated earlier by either party under the following conditions :
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you are entitled to terminate this agreement under the conditions set forth in section xi and xii herein , as well as for personal bankruptcy , imprisonment , hospitalization for a period exceeding three -lrb- 3 -rrb- months , or for any other legitimate reason as may be specified by applicable law or relevant court decision , subject to prior written notice by mail to the following address : blizzard entertainment s.a.s. - support clients - tsa 60001 , 78008 versailles cedex , france .
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blizzard entertainment reserves the right to terminate this agreement as follows : if you fail to comply with any terms contained in this agreement , blizzard entertainment will provide you with a warning of your non-compliance .
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in case of a serious violation of this agreement , blizzard entertainment will be entitled to immediately terminate this agreement without any prior warning .
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serious violations are violations of important provisions which include article iii of this agreement or repeated violations of other provisions of this agreement , including further non-compliance where you already have received a prior warning .
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also , note that in the event that blizzard entertainment terminates this agreement for breach of these terms of use , any right to any and all payments you may have made for pre-purchased game access to world of warcraft are forfeit , and you agree and acknowledge that you are not entitled to any refund for any amounts which were pre-paid on your account prior to any termination of this agreement .
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during your registration for the battle.net service you grant your consent to the following : when running , the world of warcraft client may monitor your computer 's random access memory -lrb- ram -rrb- and/or cpu processes for unauthorized third party programs running concurrently with world of warcraft .
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an `` unauthorized third party program '' as used herein shall be defined as any third party software , including without limitation any `` addon '' or `` mod , '' that in blizzard entertainment 's sole determination : -lrb- 1 -rrb- enables or facilitates cheating of any type ; -lrb- 2 -rrb- allows users to modify or hack the world of warcraft interface , environment , and/or experience in any way not expressly authorized by blizzard entertainment ; or -lrb- 3 -rrb- intercepts , `` mines , '' or otherwise collects information from or through world of warcraft ; -lrb- 4 -rrb- in the event that world of warcraft detects an unauthorized third party program , blizzard entertainment may -lrb- a -rrb- communicate information back to blizzard entertainment , including without limitation the account name , details about the unauthorized third party program detected , and the time and date the unauthorized third party program was detected ; and/or -lrb- b -rrb- exercise any or all of its rights under any blizzard agreement , with or without prior notice to the user .
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you assume the cost of all telephone and internet access charges along with all necessary equipment , servicing , repair or correction incurred in maintaining connectivity to world of warcraft 's servers .
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blizzard entertainment has the right to obtain certain identification information about your computer and its operating system , including the identification numbers of your hard drives , central processing unit , ip addresses and operating systems , for identification purposes without any further notice to you .
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blizzard entertainment has the right to obtain `` non-personal '' data from your connection to world of warcraft in order to make certain demographic assumptions regarding the users of world of warcraft without any further notice to you .
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