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time okay zero seven two three three
eight two three three four four okay thank you roberto goodbye
oh honey you must be starving here is a nice
toasted sandwich for you kind of you and here's an orange juice
and hot coffee great we use state of the art equipment now
a toaster juicer and a coffee maker oh god it's late okay time to switch off
the laptop and go home where's my cell phone
it's not under the files stay calm miranda this desk is a mess no
wonder i always lose things it's not in the drawer aha
there you are behind the laptop where i can't see you of course
i can't leave everything like this okay [Applause]
pens everywhere and when i need one i can never find one
they can go in the drawer these papers are important
okay staple them all together or i'll end up losing something
important okay stapler
[Applause] great i'm out of staples okay
make a note for linda by staples
i'll just use this paper clip for now [Applause]
all right that's a little better i can actually see the desk again may i
come in mrs cunningham yes of course linda come in come in miss
adams is here miss adams who is she an american woman
from the isle of wight she says it's her first appointment
it says here she's got a hotel in cos and she wants to file a lawsuit against
a company called beautiful bathrooms she purchased some
faulty showers from them for her hotel oh yes i remember miss adams send her in
miss adams this is miranda cunningham how do you do
how do you do miranda yes and this of course is linda
my secretary and precious personal assistant pleased to meet you
and you thank you linda so as i said on the telephone i have got a
hotel in cos and i have recently changed the bathrooms
what's the name of the hotel oh please have a seat
oh warm and happy what can i do for you hi
this is miranda cunningham i would like to talk to the customer
service yes how can i help this is miranda cunningham are you all
right no i'm not all right we are freezing
the heating system is not working i'll send someone in the afternoon or
tomorrow morning make it this afternoon as i said we are
freezing this is a legal firm and we have a lot
of taxing work to do and it's anything but easy at this
temperature yeah i called yesterday to explain the
situation and i say you don't have to see you have to
come what is your name please i
am matthew peacock mr peacock if things are not put right
straight away i will make a complaint to your superiors
good morning let me give it another try
hi this is rose hi this is miranda cunningham
listen we have had no heating since monday
i called yesterday and today but i'm terribly sorry to hear that mrs
cunningham tell me more about what happened so that
i can solve your problem well there's very little to say
the heating system is not working and we tried to fix it but to no avail
i understand let me apologize for the inconvenience
i'll send someone to settle the matter right away
you can't imagine how happy i am to hear that
well we have a good working relationship but i am just the secretary
and miranda constantly reminds me that she's the boss
i'm always here early because i absolutely have to clock in by nine
o'clock so i usually get to work around 8 45
just in case but miranda arrives late all the time and nobody says anything of
course no i don't work fixed hours and
sometimes i stay in the office after work because we have to meet
deadlines so it can be very stressful it's okay but most of the time i do
routine tasks i file documents answer the phone reply to
emails so i'm usually stuck behind a desk
it can be morning linda good morning i never
managed to get here on time traffic is so bad this time of the
morning i'm surprised you're always so punctual
you get to work early what time do you leave your house in the
morning usually around 20 past eight i take the tube it's quite quick
but once or twice a week i drive to work so i leave the house around eight
o'clock because there can be a lot do we have today's newspaper yes read me
my horoscope let's see what the week is like
scorpio work control your sharp tongue today
try not to be too critical and severe is there anything about love
love you usually say things that upset or offend people
what do you think i'm tactless you want me to continue no no thank you
linda just a cup of coffee thanks [Applause]
sorry for bursting in like this but there's a very attractive man in
reception and he says he's here to fix the coffee machine
we'll end it's not broken it works perfectly well and we still have plenty
of paper cups stirrers white and brown sugar coffee
and even two types of tea well so then tell them that we don't
need anything and the machine works just fine
but he's here now and he's very attractive and i thought perhaps we
could have him check the machine just in case i see
well perhaps we could spice up the day a bit let him in
certainly thanks this is mrs cunningham the boss good
afternoon hi troy yeah i'm here to repair the
coffee machine sold in the cells and what is it we also
have one of your vending machines with chocolates and biscuits
you see linda and i have a sweet tooth but we also have certain dietary
requirements icing some of my clients are allergic to wheat
and some are vegans liz is a vegetarian aren't you linda
yes yes i am so is it possible to have some wheat free snacks
and some that are suitable for vegans as well well i'm not sure i'm just a
technician i repair the machines well perhaps we
can have them send us a brochure with the products sure and the coffee
machine no problem it works just fine but
perhaps there is a small problem with the hot chocolate
it tends to be a bit watery is there any way to make it creamier