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time okay zero seven two three three
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eight two three three four four okay thank you roberto goodbye
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oh honey you must be starving here is a nice
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toasted sandwich for you kind of you and here's an orange juice
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and hot coffee great we use state of the art equipment now
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a toaster juicer and a coffee maker oh god it's late okay time to switch off
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the laptop and go home where's my cell phone
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it's not under the files stay calm miranda this desk is a mess no
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wonder i always lose things it's not in the drawer aha
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there you are behind the laptop where i can't see you of course
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i can't leave everything like this okay [Applause]
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pens everywhere and when i need one i can never find one
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they can go in the drawer these papers are important
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okay staple them all together or i'll end up losing something
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important okay stapler
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[Applause] great i'm out of staples okay
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make a note for linda by staples
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i'll just use this paper clip for now [Applause]
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all right that's a little better i can actually see the desk again may i
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come in mrs cunningham yes of course linda come in come in miss
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adams is here miss adams who is she an american woman
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from the isle of wight she says it's her first appointment
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it says here she's got a hotel in cos and she wants to file a lawsuit against
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a company called beautiful bathrooms she purchased some
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faulty showers from them for her hotel oh yes i remember miss adams send her in
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miss adams this is miranda cunningham how do you do
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how do you do miranda yes and this of course is linda
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my secretary and precious personal assistant pleased to meet you
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and you thank you linda so as i said on the telephone i have got a
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hotel in cos and i have recently changed the bathrooms
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what's the name of the hotel oh please have a seat
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oh warm and happy what can i do for you hi
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this is miranda cunningham i would like to talk to the customer
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service yes how can i help this is miranda cunningham are you all
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right no i'm not all right we are freezing
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the heating system is not working i'll send someone in the afternoon or
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tomorrow morning make it this afternoon as i said we are
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freezing this is a legal firm and we have a lot
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of taxing work to do and it's anything but easy at this
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temperature yeah i called yesterday to explain the
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situation and i say you don't have to see you have to
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come what is your name please i
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am matthew peacock mr peacock if things are not put right
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straight away i will make a complaint to your superiors
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good morning let me give it another try
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hi this is rose hi this is miranda cunningham
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listen we have had no heating since monday
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i called yesterday and today but i'm terribly sorry to hear that mrs
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cunningham tell me more about what happened so that
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i can solve your problem well there's very little to say
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the heating system is not working and we tried to fix it but to no avail
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i understand let me apologize for the inconvenience
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i'll send someone to settle the matter right away
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you can't imagine how happy i am to hear that
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well we have a good working relationship but i am just the secretary
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and miranda constantly reminds me that she's the boss
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i'm always here early because i absolutely have to clock in by nine
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o'clock so i usually get to work around 8 45
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just in case but miranda arrives late all the time and nobody says anything of
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course no i don't work fixed hours and
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sometimes i stay in the office after work because we have to meet
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deadlines so it can be very stressful it's okay but most of the time i do
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routine tasks i file documents answer the phone reply to
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emails so i'm usually stuck behind a desk
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it can be morning linda good morning i never
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managed to get here on time traffic is so bad this time of the
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morning i'm surprised you're always so punctual
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you get to work early what time do you leave your house in the
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morning usually around 20 past eight i take the tube it's quite quick
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but once or twice a week i drive to work so i leave the house around eight
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o'clock because there can be a lot do we have today's newspaper yes read me
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my horoscope let's see what the week is like
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scorpio work control your sharp tongue today
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try not to be too critical and severe is there anything about love
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love you usually say things that upset or offend people
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what do you think i'm tactless you want me to continue no no thank you
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linda just a cup of coffee thanks [Applause]
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sorry for bursting in like this but there's a very attractive man in
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reception and he says he's here to fix the coffee machine
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we'll end it's not broken it works perfectly well and we still have plenty
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of paper cups stirrers white and brown sugar coffee
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and even two types of tea well so then tell them that we don't
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need anything and the machine works just fine
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but he's here now and he's very attractive and i thought perhaps we
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could have him check the machine just in case i see
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well perhaps we could spice up the day a bit let him in
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certainly thanks this is mrs cunningham the boss good
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afternoon hi troy yeah i'm here to repair the
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coffee machine sold in the cells and what is it we also
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have one of your vending machines with chocolates and biscuits
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you see linda and i have a sweet tooth but we also have certain dietary
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requirements icing some of my clients are allergic to wheat
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and some are vegans liz is a vegetarian aren't you linda
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yes yes i am so is it possible to have some wheat free snacks
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and some that are suitable for vegans as well well i'm not sure i'm just a
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technician i repair the machines well perhaps we
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can have them send us a brochure with the products sure and the coffee
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machine no problem it works just fine but
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perhaps there is a small problem with the hot chocolate
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it tends to be a bit watery is there any way to make it creamier
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