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409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] Marketing [Question]
The activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] Customers [Question]
The focal point of all marketing activities
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] Target Market [Question]
A specific group of customers on whom an organization focuses its marketing efforts
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] Marketing Mix [Question]
Four marketing activities -- product, pricing, distribution, and promotion -- that a firm can control to meet the needs of customers within its target market
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] 1. product2. pricing3. distribution4. promotion [Question]
The four marketing activites in the Marketing Mix
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] Product [Question]
A good, service, or idea
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] Price Variable [Question]
relates to decisions and actions associated with establishing pricing objectives and policies and determining product prices
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] Promotion variable [Question]
relates to activities used to inform individuals or groups about the organization and its products
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] exchanges [Question]
The provision or transfer of goods, services, or ideas in return for something of value
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] stakeholders [Question]
Constituents who have a "stake," or claim, in some aspect of a company's products, operations, markets, industry, and outcomes
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] marketing environment [Question]
The competitive, economic, political, legal and regulatory, technological, and sociocultural forces that surround the customer and affect the marketing mix
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] marketing concept [Question]
A managerial philosophy that an organization should try to satisfy customers' needs through a coordinated set of activities that also allows the organization to achieve its goals
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] marketing orientation [Question]
an organizationwide commitment to researching and responding to customer needs
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] relationship marketing [Question]
establishing long-term, mutually satisfying buyer-seller relationships
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] Customer relationship management (CRM) [Question]
using information about customers to create marketing strategies that develop and sustain desireable customer relationships
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] value= benefits - costs [Question]
a customer's subjective assessment of benefits relative to costs in determining the worth of a product
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] marketing management [Question]
the process of planning, organizing, implementing, and controlling marketing activities to facilitate exchanges effectively and efficiently
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] United States during the 1950's [Question]
marketing concept emerged when?
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] about 1/2 [Question]
how much of each buyer's dollar goes to marketing
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] planning (part of marketing management) [Question]
systematic process of assessing opportunities and resources, determining market objectives, developing a marketing startegy, and preparing for implementation and control
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] Organizing (part of marketing management) [Question]
involves developing the marketing unit's internal structure
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] coordinate marketing activities, motivate marketing personnel, and communicate effectively within the unit [Question]
how to implement marketing plans
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] collect in-depth, up-to-date information about customer needs [Question]
what to do before developing a marketing mix
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] strategic planning [Question]
the process of establishing an organizational mission and formulating goals, corporate strategy, marketing objectives, marketing strategy, and a marketing plan
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] marketing strategy [Question]
a plan of action for identifying and analyzing a target market and developing a marketing mix to meet the needs of that market
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] marketing plan [Question]
a written document that specifies the activities to be performed to implement and control an organization's marketing activities
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] core competencies [Question]
things a firm does extremely well, which sometimes gives it an advantage
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] market opportunity [Question]
a combination of circumstances and timing that permits an organization to take action to reach a target market
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] strategic windows [Question]
temporary periods of optimal fit between the key requirements of a market and a firm's capabilities
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] competitive advantage [Question]
the result of a company's matching a core competancy to opportunities in the marketplace
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] SWOT analysis [Question]
a tool that marketers use to assess an organization's strengths, weaknesses, opportunities, and threats
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] mission statement [Question]
a long-term view of what the organization wants to become
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] marketing objective [Question]
a statement of what is to be accomplished through marketing activities
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] corporate strategy [Question]
a strategy that determines the means for using resources in the various functional areas to reach the organization's goals
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] strategic business unit (SBU) [Question]
a division, product line, or other profit center within a parent company
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] market [Question]
a group of individuals and/or organizations that have needs for products in a product class and have the ability, willingness, and authority to purchase those products
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] market share [Question]
the percentage of a market that actually buys a specific product from a particular company
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] market-growth/market-share matrix [Question]
a strategic planning tool based on the philosophy that a product's market growth rate and market share are important in determining market strategy
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] sustainable competitive advantage [Question]
an advantage that the competition cannot copy
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] marketing planning [Question]
the process of assessing opportunities and resources, determining objectives, defining strategies, and establishing guidelines for implementation and control of the marketing program
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] marketing implementation [Question]
the process of putting marketing strategies into action
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] intended strategy [Question]
the strategy the company decides on during the planning phase
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] realized strategy [Question]
the strategy that actually takes place
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] external customers [Question]
individuals who patronize a business
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] internal customers [Question]
a company's employees
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] internal marketing [Question]
coordinating internal exchanges between the firm and its employees to achieve successful external exchanges between the firm and its customers
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] total quality management (TQM) [Question]
a philosophy that uniform commitment to quality in all areas of the organization will promote a culture that meets customers' perceptions of quality
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] benchmarking [Question]
comparing the quality of the firm's goods, services, or processes with that of the best performing competitors
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] empowerment [Question]
giving customer-contact employees authority and responsibility to make marketing decisions on their own
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] centralized organization [Question]
a structure in which top management delegates little authority to levels below it
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] decentralized organization [Question]
a structure in which decision making authority is delegated as far down the chain of command as possible
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] marketing control process [Question]
establishing performance standards and trying to match actual performance to those standards
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] performance standard [Question]
an expected level of performance
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] environmental scanning [Question]
the process of collecting information about forces in the marketing environment
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] environmental analysis [Question]
the process of assessing and interpreting the information gathered through environmental scanning
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] competition [Question]
other firms that market products that are similar to or can be substituted for a firm's products in the same geographic area
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] brand competitors [Question]
firms that market products with similar features and benefits to the same customers at similar prices
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] product competitors [Question]
firms that compete in the same product class but market products with different features, benefits, and prices
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] generic competitors [Question]
firms that provide very different products that solve the same problem or satisfy the same basic customer need
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] total budget competitors [Question]
firms that compete for the limited financial resources of the same customers
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] monopoly [Question]
a competitive structure in which an organization offers a product that has no close substitutes, making that organization the sole source of supply
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] oligopoly [Question]
a competitive structure in which a few sellers control the supply of a large proportion of a product
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] monopolistic competition [Question]
a competitive structure in which a firm has many potential competitors and tries to develop a marketing strategy to differentiate its product
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] pure competition [Question]
a market structure characterized by an extremely large number of sellers, none strong enough to significantly influence price or supply
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] buying power [Question]
resources, such as money, goods, and services, which can be traded in an exchange
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] disposable income [Question]
after-tax income
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] discretionary income [Question]
disposable income available for spending and saving after an individual has purchased the basic necessities of food, clothing, and shelter
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Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] willingness to spend [Question]
an inclination to buy because of expected satisfaction from a product, influenced by the ability to buy and numerous psychological and social forces
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] business cycle [Question]
a pattern of economic fluctuations that has four stages: Prosperity, recession, depression, and recovery
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] Federal Trade Commission (FTC) [Question]
an agency that regulates a variety of business practices and curbs false advertising, misleading pricing, and deceptive packaging and labeling
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] better business bureau [Question]
a local, nongovernmental regulatory agency, supported by the local businesses, that helps settle problems between customers and specific business firms
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] national advertising review board (NARB) [Question]
a self-regulatory unit that considers challenges to issues raised by the national advertising division (an arm of the better business bureaus) about an advertisement
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Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] technology [Question]
the application of knowledge and tools to solve problems and perform tasks more efficiently
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] sociocultural forces [Question]
the influences in a society and its culture(s) that change people's attitudes, beliefs, norms, customs, and lifestyles
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] social responsibility [Question]
an organization's obligation to maximize its positive impact and minimize its negative impact on society
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] marketing citizenship [Question]
the adoption of a strategic focus for fufilling the economic, legal, ethhical, and philanthropic social responsabilities expected by stakeholders
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] marketing ethics [Question]
principles and standards that define acceptable marketing conduct as determined by various stakeholders
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] ethical issue [Question]
an identifiable problem, situation, or opportunity requiring a choice among several actions that must be evaluated as right or wrong, ethical or unethical
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] cause-related marketing [Question]
the practice of linking products to a particular social cause on an ongoing or short-term basis
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] strategic philanthrophy [Question]
the synergistic use of organizational core competencies and resources to address key stakeholders' interests and achieve both organizational and social benefits
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] green marketing [Question]
the specific developement, pricing, promotion, and distribution of products that do not harm the natural environment
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] consumerism [Question]
organized efforts by individuals, groups, and organizations to protect consumers' rights
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] codes of conduct [Question]
formalized rules and standards that describe what the company expects of its employees
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] research design [Question]
an overall plan for obtaining the information needed to adress a research problem or issue
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] hypothesis [Question]
an informed guess or assumption about a certain problem or set of circumstances
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] exploratory research [Question]
research conducted to gather more information about a problem or to make a tentative hypothesis more specific
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] conclusive research [Question]
research designed to verify insights through objective procedures and to help marketers in making decisions
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] descriptive research [Question]
research conducted to clarify the characteristics of certain phenomena and thus solve a particular problem
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] experimental research [Question]
research that allows marketers to make casual inferences about relationships
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] reliability [Question]
a condition existing when a research technique produces almost identical results in repeated trials
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Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] validity [Question]
a condition existing when a research method measures what it is supposed to measure
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Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] primary data [Question]
data observed and recorded or collected directly from respondents
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] secondary data [Question]
data compiled both inside and outside the organization for some purpose other than the current investigation
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] population [Question]
all the elements, units, or individuals of interest to researchers for a specific study
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] sample [Question]
a limited number of units chosen to represent the characteristics of a population
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Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] sampling [Question]
the process of selecting representative units from a total population
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] probability sampling [Question]
a sampling technique in which every element in the population being studied has a known chance of being selected for study
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Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] random sampling [Question]
a type of probability sampling in which all units in a population have an equal chance of appearing in a sample
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Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] stratified sampling [Question]
a type of probability sampling in which the population is divided into groups according to a common attribute, and a random sample is then chosen within each group
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Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json
409f324d_ashcards_about_MKTG_321_Test_1__Question
[Answer] nonprobability sampling [Question]
a sampling technique in which there is no way to calculate the likelihood that a specific element of the population being studied will be chosen
[]
Flashcards about MKTG 321 Test 1
Question
http://www.studystack.com/flashcard-356623
10/1438042988065.26_20150728002308-00016-ip-10-236-191-2_729016671_3.json