tweet_id
float64 567,588,000B
570,311,000B
| label
int64 0
2
| airline_sentiment_confidence
float64 0.34
1
| negativereason
stringclasses 10
values | negativereason_confidence
float64 0
1
⌀ | airline
stringclasses 6
values | airline_sentiment_gold
stringclasses 3
values | name
stringlengths 2
19
| negativereason_gold
stringclasses 11
values | retweet_count
int64 0
32
| text
stringlengths 12
170
| tweet_coord
stringclasses 589
values | tweet_created
stringlengths 14
15
| tweet_location
stringlengths 1
30
⌀ | user_timezone
stringclasses 78
values |
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
569,978,000,000,000,000 | 0 | 0.7053 | Can't Tell | 0.7053 | Southwest | null | rcymozart | null | 0 | @SouthwestAir sent. looking for that functionality in your app, though. should be a one click action. | null | 2/23/2015 13:51 | Redlands, CA | Pacific Time (US & Canada) |
569,644,000,000,000,000 | 0 | 1 | Bad Flight | 0.3556 | United | null | mamijeanna | null | 0 | @united seriously? 45 min on the plane at bhm and now 30 min in baggage and still no bags? #worstairlineever | null | 2/22/2015 15:45 | null | null |
570,011,000,000,000,000 | 1 | 0.695 | null | 0 | US Airways | null | Tai00 | null | 0 | @USAirways I need to email customer service for help and a question, can you please provide the email address? | null | 2/23/2015 16:03 | null | Eastern Time (US & Canada) |
567,737,000,000,000,000 | 0 | 1 | Can't Tell | 0.6632 | Southwest | null | jjenreich | null | 0 | @SouthwestAir no flights out of #nashville today? Are you kidding me?!?! Why are other airlines flying and you're not?! So frustrated!! | null | 2/17/2015 9:28 | Fort Lauderdale | Central Time (US & Canada) |
569,339,000,000,000,000 | 1 | 0.6769 | null | null | United | null | c4pyro | null | 0 | @united Doesn't have to be same flight 2 and 2 will work also | null | 2/21/2015 19:33 | null | null |
569,565,000,000,000,000 | 0 | 1 | Flight Attendant Complaints | 0.3395 | United | null | rkvl | null | 0 | @united flight 5903 stranded on Tarmac in Chicago. No gates available?! Plane getting very hot and uncomfortable. | [41.97862209, -87.91469774] | 2/22/2015 10:29 | New York, USA | Eastern Time (US & Canada) |
570,270,000,000,000,000 | 0 | 0.6932 | Cancelled Flight | 0.6932 | American | null | rqualls | null | 0 | @AmericanAir @lpalumbo what weather sun is out | null | 2/24/2015 9:11 | null | null |
568,885,000,000,000,000 | 1 | 1 | null | null | Southwest | null | itsangieohyeah | null | 0 | @SouthwestAir please please please http://t.co/xiJiFYmvqP | null | 2/20/2015 13:28 | Dodger Stadium | Disneyland | Pacific Time (US & Canada) |
570,083,000,000,000,000 | 0 | 1 | Lost Luggage | 0.6667 | US Airways | null | mydulcebella | null | 0 | @USAirways Houston hub Aa T. Employee the bag is not here, It made it to Pa before me! Oops not your problem http://t.co/Uld0hWFkfo | null | 2/23/2015 20:49 | Pennsylvania | Eastern Time (US & Canada) |
568,426,000,000,000,000 | 2 | 1 | null | null | Delta | null | Kamari102 | null | 0 | @JetBlue definitely! | null | 2/19/2015 7:06 | Long Island, NY | Eastern Time (US & Canada) |
569,906,000,000,000,000 | 0 | 0.6939 | Late Flight | 0.3571 | Southwest | null | LukeWyckoff | null | 0 | @SouthwestAir my friends from Boston stuck in Denver. Her name Jane. @RnCahill Please contact her. | null | 2/23/2015 9:04 | Denver, CO | Mountain Time (US & Canada) |
568,976,000,000,000,000 | 0 | 1 | Late Flight | 1 | Southwest | null | chresko | null | 0 | @SouthwestAir sucks. Passengers leaving the plane to make room luggage, checking luggage and getting back on. Delayed flights to same city. | null | 2/20/2015 19:31 | San Francisco, CA | Pacific Time (US & Canada) |
569,921,000,000,000,000 | 0 | 1 | Lost Luggage | 1 | US Airways | null | johnhughesrocks | null | 0 | @USAirways Why did you put my luggage on the plane after mine? Then not deliver it to me like you said? Now show the claim as closed online? | null | 2/23/2015 10:06 | null | null |
569,226,000,000,000,000 | 0 | 1 | Can't Tell | 0.6937 | US Airways | null | MathieuChauve | null | 0 | @USAirways What's the seat assignment policy? Why let us choose a seat only to change it on us two weeks Late Flightr? | null | 2/21/2015 12:03 | null | Eastern Time (US & Canada) |
570,083,000,000,000,000 | 2 | 1 | null | null | United | null | PhilFromChico | null | 0 | @united is my favorite airline. | null | 2/23/2015 20:49 | New York City, NY | Pacific Time (US & Canada) |
568,496,000,000,000,000 | 0 | 1 | Can't Tell | 0.6847 | Southwest | null | yentruok720 | null | 0 | @SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends! | null | 2/19/2015 11:44 | DC | null |
569,890,000,000,000,000 | 1 | 0.6598 | null | 0 | Delta | null | briantafel | null | 0 | @JetBlue ...and when did your legal department start running your social media channels? | [40.6467516, -73.77465033] | 2/23/2015 8:01 | Brooklyn, NY | Eastern Time (US & Canada) |
568,805,000,000,000,000 | 0 | 1 | Lost Luggage | 1 | US Airways | null | sydlisterney | null | 0 | @USAirways is a joke. Stop losing my luggage! | null | 2/20/2015 8:09 | babynole'18 | Quito |
570,259,000,000,000,000 | 1 | 1 | null | null | American | null | ChrisAlanRobin | null | 0 | @ods1819 aren't you glad this isn't you RT @AmericanAir: Bet these birds wish they'd flown south for the #winter... http://t.co/HEpkNpuzwU | null | 2/24/2015 8:30 | Deep in the Heart of Texas | Central Time (US & Canada) |
569,914,000,000,000,000 | 1 | 1 | null | null | US Airways | null | CatieKriewald | null | 0 | @USAirways contact via FB messages, Twitter DM or text? | null | 2/23/2015 9:37 | Stillwater, MN | Central Time (US & Canada) |
567,815,000,000,000,000 | 2 | 0.6591 | null | null | Delta | null | JetBlueNews | null | 0 | @JetBlue's CEO battles to appease passengers and Wall Street - http://t.co/uy28D1UEgX http://t.co/vJFV7KSGcQ | null | 2/17/2015 14:36 | USA | Sydney |
569,688,000,000,000,000 | 1 | 0.6549 | null | 0 | Southwest | null | ReneeLomas | null | 0 | @SouthwestAir especially if it's your mom! #IChangedYourDiaper | null | 2/22/2015 18:37 | Between FL & MN | null |
569,227,000,000,000,000 | 2 | 0.3366 | null | 0 | United | null | zachkpearson | null | 0 | .@united Thanks. Hopefully this is easily resolved. | null | 2/21/2015 12:09 | Portland, Oregon | Pacific Time (US & Canada) |
569,666,000,000,000,000 | 0 | 1 | Late Flight | 1 | Delta | null | twofishtacos | null | 0 | @JetBlue flight 98 DEN to JFK already 2hrs delayed. Any idea how that might change again due to weather forecast etc? | null | 2/22/2015 17:11 | New York City | Eastern Time (US & Canada) |
567,779,000,000,000,000 | 0 | 1 | Cancelled Flight | 0.6786 | United | null | mlipschits | null | 0 | @united i got email that my reservations got Cancelled Flightled and i will be refunded. Nothing got refunded as of yet | null | 2/17/2015 12:12 | Jerusalem-London-Antwerp | null |
569,970,000,000,000,000 | 0 | 1 | Customer Service Issue | 0.6514 | Southwest | null | Hustleran | null | 0 | @SouthwestAir Poor customer service displayed over the weekend during the storm. I was stuck on the tarmac for 2.5 hours with no answer! | null | 2/23/2015 13:19 | null | null |
569,338,000,000,000,000 | 0 | 1 | Can't Tell | 0.6526 | United | null | jackiehoglund | null | 0 | @united have since dropped to 2 layovers but still not acceptable. | null | 2/21/2015 19:28 | Boston, MA | Quito |
570,298,000,000,000,000 | 2 | 0.7012 | null | 0 | American | null | ThisIsKari | null | 0 | @AmericanAir I don't think you should help him at all based on his behavior. The voucher and cot seem like enough lol 😃 | null | 2/24/2015 11:04 | Dallas, TX | Central Time (US & Canada) |
568,819,000,000,000,000 | 2 | 1 | null | null | United | null | TaylorWoot | null | 0 | @united thank you so much, that helps a ton. Whoever is on this Twitter acct today deserves a handshake and a hot chocoLate Flight. #problemsolvers | null | 2/20/2015 9:06 | Easley SC | Eastern Time (US & Canada) |
569,978,000,000,000,000 | 2 | 1 | null | null | US Airways | null | DanKolbet | null | 0 | @USAirways thanks for the reply. On a good note, the pilot nailed the landing. Seriously. Kudos. | null | 2/23/2015 13:52 | Spokane, Washington | Pacific Time (US & Canada) |
570,074,000,000,000,000 | 2 | 0.6618 | null | null | Delta | null | MarkGuerra3 | null | 0 | @JetBlue Happy Anniversary!! It's hard to believe you're 15!! You're so young! | null | 2/23/2015 20:12 | 805 CA | null |
568,057,000,000,000,000 | 1 | 0.6953 | null | 0 | United | null | fatabdula | null | 0 | @united I submitted a status match last week and have not heard back. Im a delta customer looking to switch to United. Please assist. | null | 2/18/2015 6:40 | null | Eastern Time (US & Canada) |
567,735,000,000,000,000 | 0 | 1 | Can't Tell | 1 | US Airways | null | erickofiejones | null | 0 | @USAirways I was completely ripped of by US Airways today never fly this airline I am contacting my local news | null | 2/17/2015 9:17 | null | Eastern Time (US & Canada) |
569,987,000,000,000,000 | 0 | 1 | Customer Service Issue | 1 | American | null | ShannonRuetsch | null | 0 | @AmericanAir Bad weather happens. But not being able to get through to a reservations rep for over 6 hours is just crazy. #frustrated | null | 2/23/2015 14:27 | NYC | Eastern Time (US & Canada) |
569,844,000,000,000,000 | 1 | 0.6549 | null | 0 | American | null | bradleywilson09 | null | 0 | @AmericanAir @SouthwestAir — Y'all will like this one. http://t.co/hF8aJZ4ffl | null | 2/23/2015 4:59 | Wichita Falls, Texas | null |
568,531,000,000,000,000 | 1 | 1 | null | null | Southwest | null | sammi_jon3s | null | 0 | @SouthwestAir @livvyports16 and I became best friends Bcuz of @Imaginedragons is there any other way? | null | 2/19/2015 14:02 | null | null |
569,508,000,000,000,000 | 0 | 0.6631 | Customer Service Issue | 0.3331 | Southwest | null | purdom44 | null | 0 | @SouthwestAir some woman gets on plane and holds 2 seats in the bulkhead for her friends with C boarding passes. I paid $ earlybird thx | [36.12665696, -86.66953068] | 2/22/2015 6:45 | null | null |
568,056,000,000,000,000 | 0 | 1 | Cancelled Flight | 0.6923 | US Airways | null | _MeAndMariah | null | 0 | @USAirways No reFlight Booking Problems necessary. I can't afford to deal this kind of unprofessionalism again. I would, however, like some type of credit. | null | 2/18/2015 6:32 | where you want to be. | Eastern Time (US & Canada) |
568,794,000,000,000,000 | 1 | 1 | null | null | United | null | Sinatra1979 | null | 0 | @united Who can I contact about requesting a charity donation? #ThankYou | null | 2/20/2015 7:26 | Ohio (by way of Nebraska) | Eastern Time (US & Canada) |
569,507,000,000,000,000 | 0 | 1 | Can't Tell | 1 | Southwest | null | ClinicPolly | null | 0 | @SouthwestAir you have let me down! #oversold #earlybirdmeansnothing | null | 2/22/2015 6:38 | null | null |
568,281,000,000,000,000 | 0 | 0.6635 | Customer Service Issue | 0.3481 | United | null | alafairburke | null | 0 | @united if guy on flight 1230 follows through on threat to sue because he couldn’t carry on 3 bags, I will defend you for free. | null | 2/18/2015 21:27 | New York | Quito |
568,558,000,000,000,000 | 2 | 0.6634 | null | null | United | null | TonyLauro | null | 0 | @united Fair enough. I don't usually rant, but it's good to know someone's listening. :) | null | 2/19/2015 15:49 | Dallas, TX | Central Time (US & Canada) |
570,110,000,000,000,000 | 2 | 0.6647 | null | 0 | US Airways | null | mydulcebella | null | 0 | @USAirways Thank You for your empathy there is more to this story than just the luggage but thank you for reaching out | null | 2/23/2015 22:37 | Pennsylvania | Eastern Time (US & Canada) |
569,689,000,000,000,000 | 0 | 1 | Customer Service Issue | 1 | American | null | kanewaipmp | null | 0 | @AmericanAir waiting for you to pick up... Coming up on 3 hours now... http://t.co/nOPq5xIsbS | null | 2/22/2015 18:42 | Frisco, TX | Central Time (US & Canada) |
568,172,000,000,000,000 | 1 | 1 | null | null | Delta | null | 4cast4you | null | 0 | @JetBlue #FlyingItForward I'd fly to Port au Prince, Haiti to help with the on-going earthquake relief efforts. Still lots to do there! | null | 2/18/2015 14:17 | Out and About - Homebase is MD | Eastern Time (US & Canada) |
569,164,000,000,000,000 | 0 | 1 | Customer Service Issue | 0.6548 | Southwest | null | NicolePiering | null | 0 | @SouthwestAir - been on hold forever. My first flight was Cancelled Flightled but my 2nd flight is still on time - HELP! | null | 2/21/2015 7:57 | Long Island, NY | Eastern Time (US & Canada) |
568,893,000,000,000,000 | 1 | 1 | null | null | United | null | jeeden_1 | null | 0 | @united or us air: http://t.co/Eis9hcNPrO | null | 2/20/2015 14:00 | Purcellville, VA | null |
569,314,000,000,000,000 | 0 | 1 | Lost Luggage | 0.6344 | United | null | SoulFreeDreams | null | 0 | @united 1st u delay my flight for mechanical failure,then 2 hrs on the runway, & 13 hrs Late Flightr I'm still here with a lost bag & no resolution | null | 2/21/2015 17:54 | Columbus,Ohio | Eastern Time (US & Canada) |
569,612,000,000,000,000 | 0 | 1 | Flight Booking Problems | 0.71 | American | null | helloheidib | null | 0 | @AmericanAir HELP NEEDED ! #complaint ticketed passenger with no available seats scheduled to leave Late Flightr today | null | 2/22/2015 13:38 | null | null |
568,975,000,000,000,000 | 1 | 1 | null | null | Delta | null | airtraffic01 | null | 0 | @JetBlue Traveling with two kids tomorrow (ages 7 and 4) domestic, do they need birth certificates to check in at airport? | null | 2/20/2015 19:25 | Bushwood | null |
568,932,000,000,000,000 | 0 | 1 | Customer Service Issue | 1 | US Airways | null | Tracy_M_Levine | null | 0 | @USAirways worst customer service experience ever today. Get it together. | [35.22257093, -80.93941664] | 2/20/2015 16:35 | null | Atlantic Time (Canada) |
568,650,000,000,000,000 | 2 | 1 | null | null | United | null | JerikaPhelps | null | 0 | @united Anna Palm Springs gate 19 deserves a medal! Handled 30 ppl missing flights like a pro! | [33.82063563, -116.50768141] | 2/19/2015 21:53 | null | null |
568,464,000,000,000,000 | 2 | 1 | null | null | Southwest | null | X713 | null | 0 | @SouthwestAir great cabin and flight crew this morning on #578. A great smile and happy staff are signs of a happy company. Thanks. | null | 2/19/2015 9:37 | 13Curious | Eastern Time (US & Canada) |
569,647,000,000,000,000 | 0 | 1 | Lost Luggage | 0.3487 | US Airways | null | LaChavalina | null | 0 | @USAirways Flt 4609 landed over half an hour ago. Not a single bag yet on the baggage claim. Hate you so much right now. | null | 2/22/2015 15:56 | Pony Paradise, VA | Arizona |
568,459,000,000,000,000 | 2 | 0.6395 | null | 0 | Southwest | null | TheLalaine | null | 0 | @SouthwestAir is really stepping up their "service"🐩 http://t.co/VQTyza6Mzu | null | 2/19/2015 9:15 | Space (till back in the PH) | Pacific Time (US & Canada) |
567,617,000,000,000,000 | 0 | 1 | Customer Service Issue | 0.6797 | United | null | feliciastoler | null | 0 | @united I tried 2 DM it would not go thru... not sure why | [0.0, 0.0] | 2/17/2015 1:32 | New Jersey | Central Time (US & Canada) |
567,766,000,000,000,000 | 2 | 1 | null | null | Delta | null | OBF_Walt | null | 0 | @JetBlue Learning about your awesome twitter management today in my Social Media Marketing class! keep up the good work! @SXU @PhD_Mama_ | null | 2/17/2015 11:23 | null | null |
569,366,000,000,000,000 | 0 | 1 | Flight Booking Problems | 0.6509 | United | null | worldknits | null | 0 | @united screwed up our reservation- they assigned a new # to just one of us & when they changed our flight, only changed the original #. | null | 2/21/2015 21:20 | Fredericksburg, VA | Eastern Time (US & Canada) |
569,944,000,000,000,000 | 0 | 1 | Customer Service Issue | 0.6772 | US Airways | null | thomashoward88 | null | 0 | @USAirways US 728 stated their issues as: no one around to close said door. More strange. Now we're not hearing from pilot for long periods. | null | 2/23/2015 11:36 | null | null |
568,545,000,000,000,000 | 1 | 1 | null | null | US Airways | null | hobbes31 | null | 0 | @USAirways http://t.co/AXRYeIWzh0, vuelo24.es, vuelos24.es sell too cheap MAD-NYC with USAirways. Are they trusted webs or is it a scam? | null | 2/19/2015 14:55 | Madrid, España | Madrid |
567,896,000,000,000,000 | 2 | 0.6301 | null | 0 | United | null | ramsey | null | 0 | @united That made me so mad, but then I called the bag number, and that person was helpful and told me where the bag really was. (2/2) | null | 2/17/2015 19:57 | Nashville, TN | Central Time (US & Canada) |
568,494,000,000,000,000 | 2 | 0.3796 | null | 0 | US Airways | null | J_0_Y | null | 0 | @USAirways I just think it's weird to have mileage as 666 | [42.95119138, -87.90117857] | 2/19/2015 11:35 | Washington, DC | null |
568,787,000,000,000,000 | 1 | 0.6508 | null | null | United | null | bakedstove | null | 0 | @united Will do, cheers | null | 2/20/2015 6:58 | Boston, Massachusetts | Eastern Time (US & Canada) |
568,621,000,000,000,000 | 1 | 0.6904 | null | null | Delta | null | PilotFresh | null | 0 | @JetBlue thanks so I'll like to get the new tail N598JB N615JB Boston red Sox livery so I can share with talk but send them only on weekends | null | 2/19/2015 20:00 | Dubai | Central America |
569,627,000,000,000,000 | 0 | 1 | Late Flight | 0.6707 | American | null | williebikes | null | 0 | @AmericanAir most horrendous service ever !! On off two planes. Been in Phil for 10 hrs. Now captain can't get flight info to print? #wtf | null | 2/22/2015 14:36 | null | null |
569,952,000,000,000,000 | 0 | 1 | Customer Service Issue | 1 | Southwest | null | littlemissjacob | null | 0 | @SouthwestAir Just wanted 2 change an anytime flight leaving at 11:50 @ 11:00. Phone hold 4 46mins. Phone answers, she says sorry - no dice. | null | 2/23/2015 12:09 | null | Pacific Time (US & Canada) |
568,553,000,000,000,000 | 0 | 0.6368 | Late Flight | 0.3255 | United | null | dschach | null | 0 | @united Can you transfer my bags too? | null | 2/19/2015 15:30 | San Francisco, CA | Pacific Time (US & Canada) |
569,244,000,000,000,000 | 0 | 1 | Flight Attendant Complaints | 0.6809 | United | null | LisaKothari | null | 0 | @united And then when we asked the stewardess to take the disinfectant wipe as trash she said, "not with my hands!" #badservice | [37.61761896, -122.39164663] | 2/21/2015 13:13 | Seattle WA | Pacific Time (US & Canada) |
570,102,000,000,000,000 | 1 | 0.6685 | null | 0 | American | null | JTWolf7 | null | 0 | @AmericanAir - Reference number to this request: 1-3001408092 | null | 2/23/2015 22:03 | Stamford, CT | Pacific Time (US & Canada) |
569,685,000,000,000,000 | 0 | 1 | Customer Service Issue | 0.6637 | American | null | noddingheadgirl | null | 0 | @AmericanAir we've been on hold for over 4 hrs, you Cancelled Flighted flt 2222 phl-dfw. Need assistance!!! | null | 2/22/2015 18:27 | null | Eastern Time (US & Canada) |
568,059,000,000,000,000 | 2 | 1 | null | null | Virgin America | null | lakebrahlands | null | 0 | @VirginAmerica is flying from Love to Austin now. That is most excellent news. | null | 2/18/2015 6:45 | Zip City aka Dallas, TX | Central Time (US & Canada) |
569,755,000,000,000,000 | 0 | 1 | Flight Booking Problems | 0.6796 | American | null | AminahAMajeed | null | 0 | @AmericanAir I'm in MEX. I need to fly to New York City tomorrow. My new flight on Tuesday is unacceptable. Please help. | null | 2/22/2015 23:06 | New York, NY | Eastern Time (US & Canada) |
567,764,000,000,000,000 | 2 | 0.6858 | null | 0 | US Airways | null | erickofiejones | null | 0 | @USAirways Thank you so much its been a very stressful day | null | 2/17/2015 11:13 | null | Eastern Time (US & Canada) |
569,930,000,000,000,000 | 0 | 1 | Late Flight | 1 | US Airways | null | RuthieSeale | null | 0 | @USAirways your delayed flight out of Wilmington made me miss my flight out of Charlotte. Figure out how to take off and arrive on time. | null | 2/23/2015 10:42 | Aldie va | null |
569,928,000,000,000,000 | 2 | 0.6517 | null | 0 | Southwest | null | collaziano | null | 0 | @SouthwestAir Thanks. I did go through these motions shortly after my flight yesterday. I wonder how quickly flight attendants are notified. | null | 2/23/2015 10:33 | Royal Palm Beach, FL, USA | Eastern Time (US & Canada) |
569,897,000,000,000,000 | 0 | 0.6707 | Can't Tell | 0.6707 | American | null | RiseChino | null | 0 | @AmericanAir I dmed | null | 2/23/2015 8:30 | null | Central Time (US & Canada) |
569,866,000,000,000,000 | 0 | 1 | Late Flight | 1 | Delta | null | thepeachmama | null | 0 | @JetBlue what is the deal with flt 460 today? Departure keeps changing. When is it going why is it so Late Flight? | null | 2/23/2015 6:25 | null | null |
568,135,000,000,000,000 | 0 | 1 | Late Flight | 1 | US Airways | null | MsAmanRm103 | null | 0 | Yes but I will nvr fly w/ @USAirways I missed my con flight bc of a coffeemaker on FT1892 Couldn't see my father be4 they put him in a coma | null | 2/18/2015 11:49 | Detroit, MI | null |
569,878,000,000,000,000 | 0 | 1 | Late Flight | 1 | United | null | debragordon2012 | null | 0 | @united. epic fail. @reagan. no jetway. been here 15 mins on tarmac! | null | 2/23/2015 7:13 | Williamsburg, VA | Eastern Time (US & Canada) |
568,099,000,000,000,000 | 2 | 1 | null | null | Delta | null | IrenePesoDoE | null | 0 | @JetBlue is the greatest airline ever 💕✈️💺 #TrueBluePoints #jetbluemember | null | 2/18/2015 9:24 | null | Eastern Time (US & Canada) |
569,012,000,000,000,000 | 0 | 1 | Customer Service Issue | 0.6415 | United | null | johnwoodRTR | null | 1 | @united On last flight of the day no less. I am now driving 4 hours to Aspen thru a snowstorm Thx to your teams lack of customer empathy | [39.77848558, -104.90007634] | 2/20/2015 21:55 | Hong Kong | Eastern Time (US & Canada) |
568,573,000,000,000,000 | 1 | 0.6485 | null | 0 | United | null | dwrichy | null | 0 | @united in Bogota with no wallet is no fun. :-( | null | 2/19/2015 16:48 | null | Eastern Time (US & Canada) |
568,886,000,000,000,000 | 1 | 0.6491 | null | 0 | United | null | jeeden_1 | null | 0 | @united Not waiving change fees with the snow storm coming tomorrow? IAD is under Winter Storm warning tomorrow already, what's up? | null | 2/20/2015 13:31 | Purcellville, VA | null |
569,968,000,000,000,000 | 1 | 1 | null | null | Delta | null | DavidAlfieWard | null | 0 | @JetBlue hi guys, do you have a general enquires email address please? Thanks David. | null | 2/23/2015 13:12 | London UK & USA | null |
567,780,000,000,000,000 | 0 | 1 | Customer Service Issue | 1 | Southwest | null | KentScheidegger | null | 0 | @SouthwestAir How? It is not possible to call SWA on the phone. You put me on hold for an hour and then cut me off. | null | 2/17/2015 12:18 | null | null |
568,995,000,000,000,000 | 0 | 1 | Customer Service Issue | 1 | US Airways | null | FirstTeachers1 | null | 0 | @USAirways -doing best??? Think not. Lousy way to run an airline. Why no online way to connect? You be on hold for 2hrs & then zip | null | 2/20/2015 20:47 | Birmingham, AL | Central Time (US & Canada) |
568,954,000,000,000,000 | 0 | 1 | Lost Luggage | 0.6714 | United | null | sjwwalsh | null | 1 | @united second time flying into Houston and 45+ mins waiting for luggage at baggage. Typical? Still waiting.. | null | 2/20/2015 18:03 | null | null |
567,811,000,000,000,000 | 0 | 1 | Can't Tell | 0.6553 | United | null | barneykelley | null | 0 | @united I'll be sending/posting complete details of the circumstances surrounding this matter. United airlines should be ashamed. | null | 2/17/2015 14:22 | New Canaan, Ct | null |
567,844,000,000,000,000 | 2 | 0.6703 | null | null | Southwest | null | TJGoertz | null | 0 | @SouthwestAir Great, thank you. Best of luck dealing with this horrible winter. | null | 2/17/2015 16:31 | Toronto | Eastern Time (US & Canada) |
569,941,000,000,000,000 | 2 | 1 | null | null | American | null | polpastor21 | null | 0 | @AmericanAir I love very much your planes, can you please follow me back? It's an amazing bussines! | null | 2/23/2015 11:23 | null | null |
569,297,000,000,000,000 | 1 | 0.6854 | null | 0 | United | null | atom_burke | null | 0 | @united I was on UA1069 today and left my sunglasses in seat 26F. Please help me get them back! #UnitedAirlines | null | 2/21/2015 16:46 | New York, NY | null |
569,088,000,000,000,000 | 2 | 1 | null | null | United | null | ryaneaster | null | 0 | @united service by staff was great as usual. Cleanliness and smells a bit much. I'll be back. #satisfied traveler | [41.9809313, -87.9063148] | 2/21/2015 2:57 | Chicago | Central Time (US & Canada) |
568,787,000,000,000,000 | 2 | 0.6659 | null | null | Southwest | null | LENSconcept | null | 0 | @SouthwestAir sure thing | null | 2/20/2015 6:59 | null | Eastern Time (US & Canada) |
569,380,000,000,000,000 | 0 | 1 | Customer Service Issue | 1 | US Airways | null | stuf_bethsays | null | 0 | @usairways I've been on hold since 11:30pm how many customer service reps do you have?
#seriously | null | 2/21/2015 22:16 | null | null |
570,268,000,000,000,000 | 0 | 1 | Flight Attendant Complaints | 0.6688 | American | null | alinaxkristin | null | 0 | @AmericanAir you could train your flight attendants to have some manners and decency | null | 2/24/2015 9:02 | Miami | Quito |
570,100,000,000,000,000 | 0 | 1 | Customer Service Issue | 1 | American | null | alexbuffer | null | 0 | .@AmericanAir how about connecting me with a customer service rep? I'd rather speak to a person than a computer. Thanks! | null | 2/23/2015 21:56 | district of columbia | Central Time (US & Canada) |
568,207,000,000,000,000 | 1 | 1 | null | null | United | null | Miki_Palich | null | 0 | @united Hi guys. I submitted a request for ticket/hotel reimbursement for a delayed/over night stay coming back from the Dominican. Help? | null | 2/18/2015 16:32 | Los Angeles, California | null |
568,432,000,000,000,000 | 1 | 1 | null | null | Virgin America | null | TLoui143 | null | 0 | @VirginAmerica Anytime, sugafly. | null | 2/19/2015 7:29 | Out to Brunch with @Kanyewest. | Central Time (US & Canada) |
569,368,000,000,000,000 | 2 | 1 | null | null | US Airways | null | Hayden_Ehlich | null | 0 | @USAirways ok thank you! Very helpful! This is why you're my favorite airline! | null | 2/21/2015 21:29 | Blue Ridge High School | Atlantic Time (Canada) |
569,947,000,000,000,000 | 1 | 0.6501 | null | 0 | Delta | null | TaocHoddock | null | 0 | .@JetBlue Delete this tweet. | null | 2/23/2015 11:50 | Denmark | Amsterdam |
Subsets and Splits