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74194048-4270-4e14-b5d8-58193abd969c | pending | 70e66e5f-32a6-4376-9b89-48c355365e56 | I need to reset my passcode. How do I do it? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
e581fec0-b96a-4ef3-ac7b-e2d7954d7f5b | pending | 5ccce4ce-dc63-4835-85f6-1dbe28b63480 | Show me please how to reset my passcode. | neutral | null | null | [
"passcode_forgotten",
"Refund_not_showing_up"
] | null | null |
664ab62c-98f6-49bc-8d80-c2d774d3cc4a | pending | c96f455b-4367-4eab-bf5d-d283fc7e682a | Help me reset the passcode. | neutral | null | null | [
"passcode_forgotten"
] | null | null |
f1040193-e009-49db-9d14-c146462f21e4 | pending | 0b9971db-67c9-46f2-85e7-2b39266e1785 | I have forgotten my passcode to access my app | neutral | null | null | [
"exchange_via_app",
"passcode_forgotten"
] | null | null |
847b96df-fb33-42d8-ac8e-bf909aee8ef1 | pending | 03b8ee11-ef51-494c-8a72-9ebfab903616 | What should I do if the passcode doesn't work for me? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
58278ebd-6a9e-4945-babf-d3f1690ee5d1 | pending | 6f59f135-6b28-48e5-be3c-449044316e6b | I do not remember the code, what should I do? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
9580dacf-dfb2-4c18-afcb-8bf56bd0ef45 | pending | de7d9809-7016-4776-85b7-8a39674bebe7 | Where can I reset the passcode? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
c0fc052e-ae7f-4956-8295-cde1adac1938 | pending | 8cafa2b6-920c-49a5-afc4-7a3b6552fea4 | I need help resetting my passcode to access my app. | neutral | null | null | [
"exchange_via_app",
"passcode_forgotten"
] | null | null |
d90fe98e-bb47-4233-8b02-2e3238779c5e | pending | bb172187-0dc2-427d-ac62-e17496ae8868 | What steps do I take to receive another passcode? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
3fa31516-0700-46ac-a571-72eefe555731 | pending | 96a3e3e1-fd11-42e6-bb61-49d1fe302579 | I forgot my password | positive | null | null | [
"passcode_forgotten",
"transfer_into_account",
"verify_my_identity"
] | null | null |
ae35bb2d-d79f-40e8-8361-5f7bd7d1516d | pending | 27ce1e76-71e7-45a7-a78e-f0266cdc7f7d | I forgot my code to get into the app. | positive | null | null | [
"exchange_via_app"
] | null | null |
6fa77f7a-dcad-40e4-92d0-064085902f87 | pending | d80a13a0-7daf-4397-8b4b-73cefbdf9491 | I have forgotten my password. | positive | null | null | [
"passcode_forgotten",
"verify_my_identity"
] | null | null |
e671f18e-8a05-49a9-bfb4-1965d8e9ac09 | pending | 5fe217e7-6d30-40ba-b2b0-732b3efd094f | I forgot the code to access the app. | neutral | null | null | [
"exchange_via_app"
] | null | null |
c57c278c-bf32-469c-9500-22a0675f2be8 | pending | 90fbd65b-abe7-410f-ad3e-12887397c2fe | Is there a way to reset my passcode? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
92fd1066-70a3-47e6-a30d-24a09fccb002 | pending | 7407626b-39c6-407e-9019-ce81ff0e8465 | Can you help me reset my password? | positive | null | null | [
"passcode_forgotten"
] | null | null |
36d0a2ba-6cc5-4139-bd7f-d897e7dd7288 | pending | e1e1b7d1-6af5-4f50-aca2-fc9e9f605904 | Can I reset my password? I don't know what it is. | positive | null | null | [
"passcode_forgotten"
] | null | null |
826350bb-9b53-45e6-8776-bca94f9d14d1 | pending | aed52edb-5c95-496e-87ff-0731be66527e | How do I reset the passcode? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
a6468b10-48ee-4d6b-94b2-e76eb0707a4d | pending | 676bbabc-18ca-42b1-a949-5094bdb607a5 | What should I do if I forgot my passcode? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
976c0cae-d7a1-45dd-85d2-9be8d1652575 | pending | 29bfeece-db3c-4d28-8f2a-d8f1cdfb6ea0 | My passcode doesn't work | neutral | null | null | [
"passcode_forgotten"
] | null | null |
5417191e-3795-49da-904b-4388c6ebf3a4 | pending | 36de5846-167f-4ef3-8972-71a4a6d9e0bb | Tell me how to reset the passcode. | neutral | null | null | [
"passcode_forgotten"
] | null | null |
1ecbcba8-e085-41a9-9164-01da733da334 | pending | 782aa8e0-5302-46bb-a5b5-66db44f64afd | I need a new passcode. | neutral | null | null | [
"passcode_forgotten"
] | null | null |
40ae5128-2b06-4fb7-b6c5-9e5dd0984ba4 | pending | 7958c506-b2b9-4a6d-afa8-ac69761e3821 | I don't have my access code for the app. | neutral | null | null | [
"exchange_via_app"
] | null | null |
baa64774-a882-473f-88b0-00cf7b8e10dc | pending | cce92a46-ca83-4f0b-9d7d-94f80143c097 | Can you tell me what to do to reset my passcode? | neutral | null | null | [
"passcode_forgotten"
] | null | null |
74aa0573-ad40-4c91-b309-328ceb89813c | pending | 70e04b2d-eafb-4ff2-89fb-726be57a370a | What is the code I need to get into the app? | positive | null | null | [
"exchange_via_app"
] | null | null |
31dbadba-5469-43e5-983e-9e5e44586cc4 | pending | 5e251d82-22d2-420d-94ea-bc19ab2d75cb | Can you tell me why you won't let me get my own money out of the money machine? I know I used the right PIN. | negative | null | null | [
"receiving_money",
"why_verify_identity"
] | null | null |
919b2fd4-b712-4d5a-9026-a6e9e8e67ba2 | pending | d7a699a6-4bc9-43ff-afad-d389ad970421 | My withdrawal was cancelled. | neutral | null | null | [
"cancel_transfer",
"declined_cash_withdrawal",
"pending_cash_withdrawal"
] | null | null |
7936e6a6-6be8-4df1-a772-e2f728bbe2bb | pending | 14e63acc-f8b1-4a9d-8bd8-c68ec7c41631 | This is very frustrating. I can't get my card to work on any ATM I try and I've tried 3 of them so far. What's going on? Can you please fix this issue immediately? | neutral | null | null | [
"atm_support",
"card_not_working"
] | null | null |
6ca86277-9ae4-4378-a5ac-25e4a5a1fb64 | pending | 8986ee28-38b8-4398-90d8-dd3be96c2736 | The ATM did not allow me to withdraw | neutral | null | null | [
"atm_support"
] | null | null |
198c9a5c-e90d-4a6d-a25f-0708220f1d93 | pending | c1f0ad40-d29f-4222-ac08-f61020eb9f21 | Why was my ATM transaction cancelled? | negative | null | null | [
"atm_support",
"cancel_transfer",
"why_verify_identity"
] | null | null |
6b2d850a-7d99-46cd-8397-e67364314320 | pending | 9945e16d-b4dd-4d5a-945c-deda8cc72654 | The ATM keeps declining my card. I tried at a couple different ATMs. Can you tell me if there's a problem with my account? | negative | null | null | [
"atm_support"
] | null | null |
3035d2c8-85a2-4a27-8d67-4443af5a2a67 | pending | d311a740-979b-49b1-9c70-503d909ef863 | I was at the ATM trying to made a withdraw and I was declined. | negative | null | null | [
"atm_support",
"declined_cash_withdrawal"
] | null | null |
0186d67e-1b47-460a-a9aa-1559193c1406 | pending | ba3534bc-52fe-45f9-a787-826cf2fd7062 | The ATM didn't let me get any cash | neutral | null | null | [
"atm_support"
] | null | null |
90dbf28c-6991-4f15-8197-155ab9d18dc2 | pending | 7f6bfca9-7afe-4994-9bbe-0225615e9823 | I want to know why I have been unable to withdrawn funds. | negative | null | null | [
"unable_to_verify_identity",
"why_verify_identity"
] | null | null |
6dc048ae-c9b1-4af8-94c7-a73506ef39a2 | pending | 959ba9b7-3b37-41d6-bd9c-6df69e8a3ea6 | I need your help to check my account, please! My card keeps being declined at the ATM, and I've already tried two different ones! | neutral | null | null | [
"atm_support",
"verify_my_identity"
] | null | null |
65e5314c-e4f9-4824-a33f-8e55ebc6c5e1 | pending | c5d07789-6193-4e02-8944-4bc1fe8b76df | Hi, My card withdrawal was declined this morning. It was working fine till yesterday. Please check and inform me. | negative | null | null | [
"declined_cash_withdrawal"
] | null | null |
c07698ca-a15c-4bdb-ada6-9984291b86ae | pending | bb6eec2c-bb4e-45fa-861e-c166ce0b2081 | Hi, I was trying to use my card but it was declining by ATM. I have cross checked with two different ATMs but i was facing the same issue. Could you please check my account. | neutral | null | null | [
"atm_support"
] | null | null |
1432ba09-7ff0-4133-8400-982f262efa9a | pending | 80e94074-1ac5-483e-8d75-470289ae8e6f | I tried to make a cash withdrawal and it was declined. Why did this happen? | negative | null | null | [
"declined_cash_withdrawal",
"why_verify_identity"
] | null | null |
74a688fd-82e5-4c28-a0e4-dfa6fb98c1a4 | pending | 078340b3-fc4f-4dbe-8f3e-893a33948d05 | I can't get money out of the ATM | negative | null | null | [
"atm_support",
"receiving_money"
] | null | null |
04f996f8-285d-4740-ad04-174510a050f8 | pending | 47562831-f6db-473b-9b96-4a72d71a64cc | The ATM is declining my card. I tried at two different ATMs. Can you tell me if there's anything wrong with my account? | negative | null | null | [
"atm_support",
"card_payment_wrong_exchange_rate"
] | null | null |
90b68fb7-dbe0-40a9-b7e7-4727d5413447 | pending | 9ba2be1b-95c1-4377-a0d6-ed4ad14f7b6a | The withdrawal was declined I am unsure as to why this happened? | negative | null | null | [
"declined_cash_withdrawal",
"why_verify_identity"
] | null | null |
4fc61700-a572-4e5e-a819-ec8019082ce1 | pending | d497c956-1e3b-4d15-a2d4-4c3764f499ac | I was declined when I tried to get cash. | negative | null | null | [
"declined_card_payment",
"declined_cash_withdrawal"
] | null | null |
94cd50db-2a34-4af7-b1a6-5f19b0230b0a | pending | 03ba0343-5aac-4c2a-a728-9eceac255662 | Why was I declined at the ATM today when I was trying to make a withdraw? | negative | null | null | [
"atm_support",
"declined_cash_withdrawal",
"why_verify_identity"
] | null | null |
5ba3e3d0-791e-40ad-bc60-f8c40966ef57 | pending | 0e3bb4f5-7d13-417b-b453-371671ed209c | What are some reasons that would cause ATM machines to decline my card? It has happened to me multiple times! | negative | null | null | [
"atm_support",
"why_verify_identity"
] | null | null |
1709bf6b-2df8-45e4-ac6d-477854918bda | pending | 4a7c8434-a476-4ad0-a674-9f7c421569e9 | Why did the ATM machine fail to give me a cash withdrawal? | negative | null | null | [
"atm_support",
"why_verify_identity"
] | null | null |
8bde0ee9-a39b-4450-8ac1-e8283a54fae8 | pending | b41efb05-9faf-4a20-a641-8179106672b3 | My ATM transaction was unsuccessful. | negative | null | null | [
"atm_support",
"failed_transfer",
"top_up_failed"
] | null | null |
73e9e852-88df-448a-87d9-a5c5277ba25d | pending | 11974535-9167-4e6c-99da-19a3513881b2 | I attempted to get cash but was declined. | negative | null | null | [
"declined_card_payment",
"declined_cash_withdrawal",
"declined_transfer"
] | null | null |
7b2edfcf-0d49-4e41-889b-17a3caa9e309 | pending | 72a69b1a-3792-4b16-b0fa-ced8856e02fa | I tried to withdraw money but I was declined! | negative | null | null | [
"declined_cash_withdrawal",
"receiving_money"
] | null | null |
9ee506ad-51b6-4ef1-814d-1fb14f541563 | pending | ab5c77eb-890b-4ad1-a249-ad272517ca64 | How come I can't take money out of the ATM? | negative | null | null | [
"atm_support",
"receiving_money"
] | null | null |
8212664b-7bcf-498a-bad1-c58083da1411 | pending | caf0f8b7-16c5-4df2-afc4-07ad3e5d45d0 | The ATM keeps declining my card. I tried at two different ATMs. Can you tell me if there's an issue with my account? | negative | null | null | [
"atm_support",
"transaction_charged_twice"
] | null | null |
a69582af-1afe-4f92-8797-de3839772ba6 | pending | 0a37c9d9-c3f3-430c-9bfe-8793a15c9f52 | Why was my cash withdrawal declined? | negative | null | null | [
"declined_cash_withdrawal",
"why_verify_identity"
] | null | null |
ec27db6b-2382-4203-a0d2-f7ec902cda38 | pending | aa3044ce-5642-445c-ad2d-f8268570e706 | Why could I not get cash? | negative | null | null | [
"why_verify_identity"
] | null | null |
e092b837-fe34-48c7-abbb-8bd4bf7a672f | pending | 2da4763c-5ddb-4994-bc28-72a75593463d | why couldn't I get cash in the ATM? | negative | null | null | [
"atm_support",
"why_verify_identity"
] | null | null |
0a1ee38f-d63b-4c53-8579-d55dbe9adf62 | pending | e1542ef3-f43a-496c-955a-e48eddee80ad | Why can't I get cash? | negative | null | null | [
"receiving_money",
"unable_to_verify_identity",
"why_verify_identity"
] | null | null |
887afca3-a454-4cf5-a63d-0c6017e9603f | pending | 3d21fd09-a205-412e-831f-df0fb796e717 | Why didn't the ATM give me my money? | negative | null | null | [
"atm_support",
"receiving_money",
"why_verify_identity"
] | null | null |
3ea8a70d-5b0b-4105-9f1c-ac7d5b23f858 | pending | b194c6cf-7243-43c0-ae8e-4e4da4f8cee9 | i tried to withdraw money from an atm and i was declined on front of my friends. Why did this happen? | negative | null | null | [
"atm_support",
"declined_cash_withdrawal",
"why_verify_identity"
] | null | null |
215ea8f8-06fa-4804-9971-768303b6bd12 | pending | 5cea3b64-9b6e-417a-a0c5-a1d1f84be9ab | The ATM isn't giving out any money. | negative | null | null | [
"atm_support",
"receiving_money"
] | null | null |
bb86e2fb-9f37-4d8e-aabe-8aa231c809d8 | pending | 929136db-4731-4d90-b62f-57d20b5c9ded | Why was I declined getting cash? | negative | null | null | [
"declined_card_payment",
"declined_cash_withdrawal",
"why_verify_identity"
] | null | null |
1dca1ee1-0ca1-4953-bb0f-8ff2fe2ef054 | pending | b8f0a10d-7e0b-4ab4-846d-86b8099f0737 | I couldn't get cash at the atm | neutral | null | null | [
"atm_support",
"unable_to_verify_identity"
] | null | null |
0ceddad9-f648-48dd-a3ed-22987a10292c | pending | c48b55ff-33ce-4596-97ff-370172c81151 | Oh my goodness, my card has been declined twice at ATM! I tried two different ATM, but each one declined my card! Can you tell me what's going on with my account? | negative | null | null | [
"atm_support",
"transaction_charged_twice"
] | null | null |
4ad46d7e-1a14-4c9e-8cf1-5619c790c669 | pending | 50147398-431b-4959-9dad-f258215b6829 | Why could I not choose cash at the ATM? | negative | null | null | [
"atm_support",
"why_verify_identity"
] | null | null |
6515fbae-8369-4d64-858b-c14ca763a8b9 | pending | cd067280-b195-4974-9edf-48e3be282d75 | My cash withdrawl was declined why? | negative | null | null | [
"declined_cash_withdrawal",
"why_verify_identity"
] | null | null |
b2dea1c1-f03e-46aa-b047-823cf531bb83 | pending | 4b827c89-889d-438d-91f6-e6f237140f5e | Is there a reason that the ATM declined my transaction? | negative | null | null | [
"atm_support",
"why_verify_identity"
] | null | null |
af123426-6268-4e7e-ba4d-faff00e06e21 | pending | c695d566-1aba-408d-95bc-7c506aefbc10 | The cash I tried to draw from the ATM was not approved. | neutral | null | null | [
"atm_support"
] | null | null |
3d9bd8ff-8c09-47bf-ad45-36fa7753b208 | pending | 755b4d30-c146-4991-ace3-5e4069f7df5f | atm would not give me cash | negative | null | null | [
"atm_support"
] | null | null |
467ea6a9-57a9-4043-9c28-8e159f91ea81 | pending | 3ee5e54f-c4fc-449f-9b0a-2e01987d2b26 | My card payment is still on hold, why is it so? | positive | null | null | [
"pending_card_payment",
"why_verify_identity"
] | null | null |
0a1cb5ff-1a4b-4499-be94-c9ff44d773a8 | pending | 5dc241cc-6b0f-4eb0-8a54-b5caa63cf6c2 | Why is my payment pending? | neutral | null | null | [
"pending_card_payment",
"why_verify_identity"
] | null | null |
fd939ff0-24e6-426f-b3ff-5cb377f6576b | pending | 3cd1d9ba-0a4e-4865-a606-00bb4e1eab81 | My card payment is still pending. | neutral | null | null | [
"pending_card_payment"
] | null | null |
92c659ee-b93a-4846-8a7d-53ca0feeade1 | pending | f0ea26ac-5a4d-40d9-9c87-3982b78276f1 | How do i finalize a card payment | neutral | null | null | [
"pending_card_payment",
"reverted_card_payment?",
"terminate_account"
] | null | null |
2223fce0-6c72-447b-a998-8dfb76e693f8 | pending | e27c46a1-7038-4756-9587-0227031aaf42 | Why is my card payment showing as pending? | neutral | null | null | [
"pending_card_payment",
"Refund_not_showing_up",
"why_verify_identity"
] | null | null |
fd1e2e99-d1e3-428a-9e84-1d83c41f4183 | pending | a9f13434-126b-45c3-ba6e-b05ecb5e3d6c | Why has my payment not gone through? | neutral | null | null | [
"why_verify_identity"
] | null | null |
47e8210b-8444-4b4f-97fd-17d6b7fc86c6 | pending | f7516b7b-605a-4308-a09a-d66a0b508c12 | Please help me to know the status of my card payment as its pending since a while. | neutral | null | null | [
"pending_card_payment"
] | null | null |
fe2fe4ff-c6a7-46f9-8d9f-3431301053fa | pending | 3075c196-2a41-4c9f-a6c0-2dc808a5ab0b | I recently made a payment, and it is showing up in my account as "pending". What does that mean? | neutral | null | null | [
"pending_card_payment",
"Refund_not_showing_up"
] | null | null |
5d65cc61-d49e-41fc-980f-67d162fde71c | pending | 6481bb75-5271-4f75-a39a-0fb94055d005 | What does it mean by pending payment? | neutral | null | null | [
"pending_card_payment"
] | null | null |
817619d4-6426-4882-9692-44c94c32b5d6 | pending | 07c18585-c628-401f-a57c-cc7799d215d6 | When will my card payment be done pending? | neutral | null | null | [
"pending_card_payment"
] | null | null |
78a55baa-4748-45dd-8fbf-9206c83fcf32 | pending | 46780c95-7e43-450f-b7b4-a55096fd8491 | I made this payment days ago so why hasn't it gone through yet? | neutral | null | null | [
"pending_card_payment",
"why_verify_identity"
] | null | null |
7a5d0bd5-2d79-4f74-b4d1-e9dbf0ebc903 | pending | 7f53ad39-c49f-4315-abc1-a7e414dfb6f3 | I am seeing pending from the card payment I made. | neutral | null | null | [
"pending_card_payment",
"Refund_not_showing_up"
] | null | null |
b8bca6d1-c1e5-4a75-9186-0e6e3c995d7b | pending | 50347e67-924c-4b00-8286-a41533129c42 | My card payment is showing pending. | neutral | null | null | [
"pending_card_payment",
"Refund_not_showing_up"
] | null | null |
bc4e0b87-ceb1-41cc-8d8d-120070993739 | pending | 2639dc02-6a21-4773-b896-b7471603b843 | I bought some stuff this morning but the payment shows as pending | neutral | null | null | [
"pending_card_payment",
"Refund_not_showing_up"
] | null | null |
f9fd8e4f-df63-401b-9838-73dd492d5436 | pending | daadca2e-71b3-4495-88fb-ea3e3ee9d413 | I am waiting for a payment to go through. | positive | null | null | [
"pending_card_payment"
] | null | null |
28124a2b-cdb1-406c-a9e9-a3840ca1e2c5 | pending | 1cf6d2fa-47ef-4637-9bf6-90a3a86a69e1 | How long does an item I bought show as pending? | neutral | null | null | [
"Refund_not_showing_up",
"transfer_timing"
] | null | null |
45d53301-f6e2-4c96-a13b-4bc82f7d8fd6 | pending | 43055099-3811-47a0-8e59-8fd894ae6996 | What is a pending payment? | neutral | null | null | [
"pending_card_payment"
] | null | null |
7637d83b-49e4-4306-bdcc-3bc93046e961 | pending | bfd5f305-1e2a-470f-9111-9f14a4069299 | I would like to know why my purchases from this morning are still pending. | neutral | null | null | [
"pending_top_up",
"why_verify_identity"
] | null | null |
44559137-0368-4486-b3ed-0b758eccc73b | pending | 82c397d1-9644-4188-b45b-6d59a00ad8d3 | Why is there a pending transaction on my card? | neutral | null | null | [
"compromised_card",
"pending_card_payment",
"why_verify_identity"
] | null | null |
7daf4c12-41c8-45f1-b39a-a2cc2f0a64a9 | pending | 90dbb083-f034-4d0a-960c-4e816c4c88f5 | My card payment is pending. | neutral | null | null | [
"pending_card_payment"
] | null | null |
6e39bf4d-0c38-4ba7-ad11-db04116f88ec | pending | 21097c6b-f7ea-4892-b4d4-fc7202f3e972 | Why is a payment showing up on my card as pending? | neutral | null | null | [
"pending_card_payment",
"Refund_not_showing_up",
"why_verify_identity"
] | null | null |
1262da2a-51ee-484e-b414-1d02cab3cea3 | pending | 2a3eda42-7fe3-4729-b8b8-c01807b0a36b | I made a purchase and it says it's pending. What does that mean? | neutral | null | null | [
"pending_card_payment",
"pending_top_up"
] | null | null |
60b03055-2f79-4102-b58b-f826bbe661f6 | pending | d19091af-849b-41c4-81a1-418da58d0365 | How long do card transactions take to clear? | neutral | null | null | [
"transfer_timing"
] | null | null |
c78bec4e-7c74-45a4-ae99-699f0f3bccfa | pending | dc5f0028-64c1-47fb-9acc-2dd20e728c59 | what does pending mean? | neutral | null | null | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up"
] | null | null |
62a1d65b-5504-4bc5-ae12-a739ff1aca41 | pending | a7223e47-e912-4097-8a88-7f020f259236 | How long will this card payment stay pending? | positive | null | null | [
"card_about_to_expire",
"pending_card_payment",
"transfer_timing"
] | null | null |
a4d6e534-b269-4fc8-be29-75b5715aa7f8 | pending | 3ca407f0-d217-44db-aa69-cdaebf24339a | My payment still hasn't processed! | neutral | null | null | [
"pending_card_payment"
] | null | null |
34f36fc7-8da5-46e8-9d6f-006d0e380fe8 | pending | 3d38b08a-54a5-470c-881c-4c1af51be9c0 | I was double charged, and the second charge is showing as "pending". How long will it be before I get my money back once the second charge has been refunded? | neutral | null | null | [
"Refund_not_showing_up",
"transaction_charged_twice",
"transfer_timing"
] | null | null |
ebebd489-ceea-4782-95a9-9b32519143e9 | pending | ebb62f76-6c55-4a00-80e6-fb7787e5f4f7 | I have waited 15 days, but my payment still hasn't cleared. | neutral | null | null | [
"balance_not_updated_after_cheque_or_cash_deposit",
"pending_card_payment",
"top_up_failed"
] | null | null |
1b1d8e75-f46a-4424-ae05-dc78cefa22ee | pending | afb8548e-63fb-4739-ba8b-d4f100610be7 | Why would I have a pending payment? | neutral | null | null | [
"pending_card_payment",
"why_verify_identity"
] | null | null |
32d5f893-023d-49d7-ad81-c43d408c6074 | pending | 911637e2-c3e3-4607-a5da-a7cb62b57019 | Explain what the pending payment means? | neutral | null | null | [
"pending_card_payment"
] | null | null |
864c7371-acaa-4846-992e-48df917f4675 | pending | 13d884b8-c12b-4bb6-b639-fb3d7e9f6766 | Why are my payments showing pending? | neutral | null | null | [
"pending_card_payment",
"Refund_not_showing_up",
"why_verify_identity"
] | null | null |
8e02e1a4-cb1a-4750-8cc2-b00c97259fe5 | pending | 15ba48ee-4c8f-472e-aaef-eb094856dbeb | My card is still pending, I've been waiting a while. | positive | null | null | [
"pending_card_payment",
"pending_cash_withdrawal",
"pending_top_up"
] | null | null |
19d470a6-e37f-4fd9-b001-7c1d76cd2068 | pending | 9da67178-6c01-4876-948b-2f876f9ef559 | How long does it take for a payment to go thru? I made one a few days ago and it has not been cleared yet. | neutral | null | null | [
"transfer_timing"
] | null | null |
e34465c4-cceb-4aee-881a-7f5c852a0faa | pending | 661d7964-ea0f-45e3-a368-647c3d726d60 | I bought some things this morning but the payment shows that it is pending | neutral | null | null | [
"pending_card_payment",
"Refund_not_showing_up"
] | null | null |
153169e5-e6ff-4261-aca6-882509b69bfb | pending | 17460f83-85f8-47b8-a5d2-8476cdfc07e8 | How long does it take to authorise a payment? | positive | null | null | [
"pending_card_payment",
"transfer_timing"
] | null | null |
ba29624b-6f09-486a-9c8b-8e690f117be4 | pending | c3d995c3-21a9-4021-a8c3-c975c502e9b0 | I had a payment that I made and it's been some amount of time and would like to know when it's suppose to go though. | neutral | null | null | [
"card_about_to_expire",
"pending_card_payment",
"transfer_timing"
] | null | null |