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|---|---|---|---|---|---|---|---|---|---|
449dc5b3-1229-4463-b910-62b8de14e545 | pending | 28f7031a-34ce-4a54-a88d-100ab31ceb2c | Why was I unable to do a transfer? | neutral | null | null | [
"unable_to_verify_identity"
] | null | null |
58f21156-5e58-4c3d-9be9-4254a0843b22 | pending | b78a001a-1ee6-4c01-9e67-3b0b6d838ea7 | Trouble transferring transaction contact for help | neutral | null | null | [
"contactless_not_working"
] | null | null |
1172b09b-934a-42f5-9879-ba7288990080 | pending | 50650375-b1a2-4031-adb8-837ce8121041 | Why could my transfer have been declined? | negative | null | null | [
"declined_transfer",
"why_verify_identity"
] | null | null |
00bc3aa7-e1ad-4e46-bf69-500e3415797f | pending | 2f95e191-7e6f-408a-9863-0496dcf3dffa | When I try and to buy something using my card it keeps getting declined. | negative | null | null | [
"declined_card_payment",
"declined_cash_withdrawal"
] | null | null |
f70b19bb-8bd9-41d9-b9d0-6de0bd2163e6 | pending | 5437b709-f975-4ed3-85c2-ec68db7ba38c | I could not do a transfer because it was declined | negative | null | null | [
"declined_transfer"
] | null | null |
6585ea97-214d-404c-a239-5d08c4ee2873 | pending | eb954622-a4ed-4e2f-9be3-cd07e25beb74 | When I submit a transfer, it is being declined. The information I put in has been reviewed. | neutral | null | null | [
"declined_transfer"
] | null | null |
b7b860de-ed1c-4fa8-bdb5-bdb07b97c84d | pending | 76bd9c20-8624-4633-8668-73907cdff202 | Why was the transfer declined? | negative | null | null | [
"declined_transfer",
"top_up_reverted",
"why_verify_identity"
] | null | null |
258fa050-f390-4c0f-9baf-396f051a4236 | pending | 50dd5a88-57b1-4c3e-aec5-3af8a4d37bd1 | What is the reason my transfer was declined? | negative | null | null | [
"declined_transfer",
"why_verify_identity"
] | null | null |
38267b1e-0551-4104-9e7b-193f416a0ddb | pending | 97050d20-5763-4e94-81d0-7a98588cfec5 | My transfer got declined. | negative | null | null | [
"declined_transfer"
] | null | null |
cab629b2-8e49-4cd3-b0bd-8108ce28e3f4 | pending | 6c02deb0-4bdb-4692-a3f9-42d670472118 | My transfer was declined | negative | null | null | [
"declined_transfer"
] | null | null |
fdd8e20f-e66f-4b55-b125-cd76cb34faf5 | pending | 61c2a31e-a5ff-404f-98c5-87deca61fc0b | I tired to move my money, but my transfer was declined. | negative | null | null | [
"declined_transfer",
"receiving_money"
] | null | null |
45581b51-014c-4598-8a95-b3f973c5322d | pending | 950e073b-5cd7-4401-b918-e3fdc9bb64b8 | I would like to know why my transfer was declined. | negative | null | null | [
"declined_transfer",
"why_verify_identity"
] | null | null |
e7b3719b-1f7d-43d1-b3b9-c1cf14164713 | pending | 1f5395a4-0d35-4057-ac3d-a8dbf4b2f87c | I tried to make a transfer, but it was declined. Can you tell me why? | negative | null | null | [
"declined_transfer",
"why_verify_identity"
] | null | null |
eaf88882-457f-40f3-a5de-951a1566ee68 | pending | 5bfb53f3-c0ed-43d6-9a7e-f3f00564fa39 | For what reason was my transfer declined? | negative | null | null | [
"declined_transfer",
"why_verify_identity"
] | null | null |
45fb2b6e-d69c-4ec0-8a46-d7cf2692df22 | pending | 6fb4a2a5-904d-4d68-8d67-50dcad8b66b0 | My transfer has been declined and I know it should have went through. | negative | null | null | [
"declined_transfer",
"top_up_reverted"
] | null | null |
1ddfd6de-9be0-42dd-9173-91a600ec6c67 | pending | 7bd2d5b6-4752-4cc2-8b0a-e2265e3f3084 | Double check your funds may be declined | neutral | null | null | [
"declined_card_payment",
"transaction_charged_twice",
"verify_source_of_funds"
] | null | null |
e054fb50-6f7e-4001-9e3f-b6c19ed0967b | pending | d85f87ab-186f-4b4b-81c2-7e1fe57fc038 | I can't transfer money from my account. | neutral | null | null | [
"receiving_money",
"transfer_into_account"
] | null | null |
b83f0477-95c6-4b9a-a9e9-bfc4a3698dff | pending | fcee99f1-a300-43ea-bd5b-ba2b1f6c7c0a | Why would my transfer be declined? I've checked that I've put in all the right details, but it is still declined. | negative | null | null | [
"declined_transfer",
"why_verify_identity"
] | null | null |
feaf01ad-5b34-4210-88e9-6f588cf317e3 | pending | bde9e8c3-b168-4862-aafd-d9efbc1ab6cb | I tried to buy something online yesterday but it kept saying declined. Tried again today but same thing happened. What's broken? | negative | null | null | [
"declined_cash_withdrawal",
"top_up_failed"
] | null | null |
63e35a7a-c89c-4690-aa64-196ddf212489 | pending | c438907e-0c06-41f1-aacd-9b993eacff18 | I tried to buy something online yesterday but it wouldn't stop saying declined. Tried again today but same thing happened. What's Broken? | negative | null | null | [
"declined_cash_withdrawal",
"top_up_failed"
] | null | null |
371541b3-2621-4b11-8177-98ebbed194bb | pending | 65ddf7e6-68a2-411d-ad10-7c9a83a516da | My card is being declined online. Could you tell me what might be broken or wrong with the account? | negative | null | null | [
"card_payment_wrong_exchange_rate",
"declined_cash_withdrawal"
] | null | null |
efdf4814-e02c-4f8f-a24d-c91e15f9116b | pending | 9338e930-7f71-47ac-b6a1-1bef64e8ad4f | Are there any restrictions causing my transfer to be declined? | negative | null | null | [
"declined_transfer"
] | null | null |
cb10794c-6bc9-44c5-ae16-03398b814da5 | pending | fbad1a89-f795-4a97-b472-b03b9ce38c56 | I was attempting to purchase a golf club off eBay yesterday, but my credit card was declined. I tried multiple times, and again this morning. Can you check into my card please? | negative | null | null | [
"declined_card_payment",
"transaction_charged_twice"
] | null | null |
d1320cef-75ab-444b-9e37-41bb102a9193 | pending | 9a86fccf-90ba-42cc-9c4e-4060b4ee209e | I think my transfer was declined, but why? | negative | null | null | [
"declined_transfer",
"why_verify_identity"
] | null | null |
21b90c51-e9bd-489e-8dd1-dc472d5beb8d | pending | 8a8893f6-9b54-4e31-83e9-43ac20cc31ea | The refund isn't showing up on my account. | neutral | null | null | [
"Refund_not_showing_up",
"transfer_into_account"
] | null | null |
4929a4f9-ded5-49da-be4e-053bfc0d57bc | pending | 94345b4b-d7a9-4525-9695-5c60cd8220cd | My refund is missing from my statement. | neutral | null | null | [
"extra_charge_on_statement"
] | null | null |
6233a004-b923-4804-824f-0b49ef7c447d | pending | 9e9942d8-b1a7-4abb-a74c-8a5c03353584 | I requested a refund, and never received it. What can I do? | neutral | null | null | [
"request_refund",
"transfer_not_received_by_recipient"
] | null | null |
017a12b4-882f-44cb-a2ce-ea0ca1873731 | pending | 94a5a683-fbfd-4a3f-aa73-b8cbb7c9b6f0 | I was supposed to get a purchase refunded but I don't see the money in my account | neutral | null | null | [
"Refund_not_showing_up",
"transfer_into_account"
] | null | null |
e28413df-e791-4d3a-8c5d-e15e1873429c | pending | 51f7559f-3743-4f75-83ef-edf0c88aac83 | There's a refund missing from my statement | negative | null | null | [
"extra_charge_on_statement"
] | null | null |
569129d0-f29e-4765-b80f-3e066b479a35 | pending | 8e0524f6-6186-4f3c-89f6-584bc82d9cda | I need help. I asked for a refund from a merchant a while ago, but I have not gotten my money back. I keep checking my account, but nothing is showing up. What should I do now? | neutral | null | null | [
"Refund_not_showing_up"
] | null | null |
65116915-74d7-43ae-8495-47c991db6d20 | pending | d8aedb23-ffba-4285-a03c-7864daf3b1c3 | I am awaiting my refund | neutral | null | null | [
"pending_card_payment",
"request_refund"
] | null | null |
25b14215-c575-4de0-a952-ae212e556355 | pending | 8845c9a9-9d81-4e70-8e7d-c7bb3a590d55 | How long does it take for a refund? | negative | null | null | [
"request_refund",
"transfer_timing"
] | null | null |
3d1439e7-a95b-4020-8b43-12f19dd2854f | pending | 2fec0059-67ed-4f44-bfb6-2ee296ab89e7 | Help! I keep checking my account, but my refund is not showing. I requested that a seller refund my money a while back, but there is no money showing in my account. What can you do for me? | neutral | null | null | [
"Refund_not_showing_up"
] | null | null |
fa658d50-6e82-44ec-b1a8-ba28f9946e84 | pending | e5d34cd2-14fc-4162-9abf-1faab8080cd2 | Can you tell me why my refund is not showing in my statement? | neutral | null | null | [
"extra_charge_on_statement",
"Refund_not_showing_up",
"why_verify_identity"
] | null | null |
1d0838c9-3d87-457c-9524-200d240af3bf | pending | 4aadb90b-d7c1-4b83-b5cc-93aa697d5471 | I asked for a refund last week but nothing has happened yet, can you help me please? | neutral | null | null | [
"Refund_not_showing_up",
"request_refund",
"top_up_failed"
] | null | null |
42de3e4b-ff2c-4eef-84ce-e4a256563bec | pending | 7eaab8c4-bf69-4ce5-a8b1-d553db331d25 | Why is my refund missing from my statement? | neutral | null | null | [
"extra_charge_on_statement",
"why_verify_identity"
] | null | null |
a7e9f54a-2ace-44ce-9fef-e3c3783d8cb2 | pending | 11b56f0e-1ae1-432d-b91d-290578d50df8 | Still waiting on a refund. | positive | null | null | [
"pending_card_payment",
"Refund_not_showing_up",
"request_refund"
] | null | null |
5c90f2c2-8f9c-4318-8322-52f195385da3 | pending | db4a8253-4ae3-4a69-a846-1368615e5989 | I requested a refund and it is missing. | neutral | null | null | [
"Refund_not_showing_up",
"request_refund"
] | null | null |
7063b779-bd92-4f39-a8e9-a2850586f2b7 | pending | f9ba0563-88c9-4033-aff6-8031c532a09b | Hi, As suggested by you, i have asked the seller to initiate the refund, it has been a week and i haven't received my money. Please advise. | negative | null | null | [
"receiving_money",
"Refund_not_showing_up",
"request_refund"
] | null | null |
5baca4a1-e2df-4e0f-a734-a89eeb969800 | pending | 07898857-0ff7-4cd0-9eac-e54b180b7bff | I bought something and returned it and the money from the return isn't in my account. | negative | null | null | [
"receiving_money",
"transfer_into_account"
] | null | null |
8e5f8058-fa98-418f-a01b-1c55626d51e6 | pending | dc9564a8-51c0-4cf8-9d13-8b22ee430e49 | Do you have any idea on when I will receive my refund? I got my statement and it was not there. | positive | null | null | [
"extra_charge_on_statement",
"Refund_not_showing_up",
"request_refund"
] | null | null |
259db9cf-4fa4-4eb3-9f6a-a5b250ab103a | pending | 94a839f2-c4d7-4369-a133-6805a20f8fe7 | Why isn't a recent refund on my statement? | positive | null | null | [
"extra_charge_on_statement",
"why_verify_identity"
] | null | null |
21d68efc-859b-4122-b3ec-e119cda73253 | pending | 7ae47833-2d58-4fa5-aadd-9487fd870d77 | Where can I see the refund in my account | negative | null | null | [
"Refund_not_showing_up",
"transfer_into_account"
] | null | null |
26db0738-0f7a-420a-be0d-eb6340978583 | pending | 4826135d-9ea0-4363-bc2c-cb98965e76a1 | i was supposed to get a refund but my balance hasn't changed, why not? | neutral | null | null | [
"change_pin",
"Refund_not_showing_up",
"request_refund",
"why_verify_identity"
] | null | null |
0b4a161a-6475-48a3-be41-56aa6b5c62c7 | pending | 0c46f79a-dca4-4d59-be04-bf4cbab014df | I requested a refund from a merchant days ago but I do not see it in my account. | neutral | null | null | [
"Refund_not_showing_up",
"request_refund",
"transfer_into_account"
] | null | null |
672e1a03-4814-4693-a339-321aaa1ad0ba | pending | dec4f44a-1e4b-4383-94c8-001748f4849d | The refund has not appeared in my account | neutral | null | null | [
"Refund_not_showing_up",
"transfer_into_account"
] | null | null |
4f71ca24-8118-424e-a09a-8e654fa98be3 | pending | 1e8dd89e-f37c-496c-a491-e7658a6d6381 | Did my refund go through? It's not on my statement. | neutral | null | null | [
"extra_charge_on_statement"
] | null | null |
7c8243d7-0d06-4b1f-9e8b-822efac231da | pending | 8698104e-fb06-4883-a1ba-c0ff468b389e | My statement doesn't show that a refund has processed | positive | null | null | [
"extra_charge_on_statement",
"Refund_not_showing_up"
] | null | null |
83f24b9b-251e-45ff-af0b-17e91b53cc02 | pending | 61cbb0fc-a166-4db8-861e-cac590b58760 | I requested a refund from a store but it hasn't arrived. | negative | null | null | [
"card_arrival",
"Refund_not_showing_up",
"request_refund"
] | null | null |
3ec60dc2-cc1e-4292-b7db-5b08f9064c93 | pending | 5a2cacdc-24ea-4bf0-b896-677f49583844 | I still haven't seen a refund on my account | negative | null | null | [
"Refund_not_showing_up",
"transfer_into_account"
] | null | null |
c3e2807d-ee82-4218-95ea-d8f2e77a811d | pending | b3367989-8291-4888-95eb-51ad3dbdf649 | I am missing a refund. | negative | null | null | [
"Refund_not_showing_up",
"request_refund"
] | null | null |
ce446dbd-f468-4249-914d-377dcb6deae1 | pending | cbe50c07-c69b-4a1f-92de-0efeab5d885a | My refund doesn't seem to be showing on my statement. | neutral | null | null | [
"extra_charge_on_statement",
"Refund_not_showing_up"
] | null | null |
c6c23cf7-82e8-4c3d-beb4-dcf34946cc24 | pending | 13f5f28a-9df1-4e1a-bd62-27c4db3f6be4 | I am not seeing a refund in my statement. | negative | null | null | [
"extra_charge_on_statement",
"Refund_not_showing_up"
] | null | null |
e8fd5123-a69f-4fa0-8082-6bfd24a813df | pending | 731de219-af78-4845-a722-8cbfe0b8a7f9 | Why can't I see a recent refund in my statement? | neutral | null | null | [
"extra_charge_on_statement",
"Refund_not_showing_up"
] | null | null |
d476bac1-bdaa-4911-afed-1bf4ee9c3b28 | pending | 1b5741b9-dc4c-4b68-99b4-6a48d24df618 | I did what you told me earlier and contacted the seller for a refund directly, but nothing is happening! It's been a week and I still haven't got anything. Please just give me back my money | negative | null | null | [
"card_not_working",
"receiving_money",
"Refund_not_showing_up",
"request_refund"
] | null | null |
6c0a9dbe-2225-4458-95e3-f510873084b3 | pending | 2f586709-a4db-4e5b-b1de-d187077d856f | Where is my refund? I have been checking my account all day. | neutral | null | null | [
"Refund_not_showing_up",
"request_refund",
"transfer_into_account"
] | null | null |
d726a8e6-955e-4711-af84-87cc3bd69212 | pending | 8704a76d-382f-4ac0-b479-6d0d1c7925ff | how long dies it take for transfers to reflect on my balance | neutral | null | null | [
"transfer_timing"
] | null | null |
413ba926-1b14-4c2a-82bf-c73c80bb3e44 | pending | 736b276c-f5ea-42d9-b116-936be3d22d15 | If I started the Bank transfer from Europe, how long will the process take to complete? | neutral | null | null | [
"balance_not_updated_after_bank_transfer",
"top_up_by_bank_transfer_charge",
"transfer_timing"
] | null | null |
f45e2c33-5c03-4be8-899f-1efd2d1af36b | pending | d92d4509-460c-4dd3-96c0-37434163d7e9 | How long until the money is in my account? | positive | null | null | [
"card_about_to_expire",
"receiving_money",
"transfer_timing"
] | null | null |
2b8e3d83-1eba-4ce1-b129-acd1d12f55e0 | pending | 0b7fb288-b49e-4897-8c85-d8a8a71ac506 | When will a transfer reach my account? | neutral | null | null | [
"transfer_into_account",
"transfer_timing",
"verify_my_identity"
] | null | null |
85bf2a36-7ab5-4696-bb96-5ddf4d4d2f97 | pending | 850c4333-63b8-4185-bb4c-e2f845737dc0 | When should I expect to see my transfer hit my account? | neutral | null | null | [
"Refund_not_showing_up",
"transfer_into_account"
] | null | null |
ec6693fb-ab0c-4f61-a5b5-adfad7186fac | pending | 7bf6b98e-5b60-4000-bdb2-2a95d9e606ca | Will my transfer immediately show up in my account? | neutral | null | null | [
"Refund_not_showing_up",
"transfer_into_account"
] | null | null |
3df997eb-3870-41f8-8a51-ee7bd9ee6b6e | pending | c4d4a240-6de4-44db-8b96-ef10f2adbd40 | If I need to do a quick transfer from China, how long should I expect the transfer to take? | neutral | null | null | [
"transfer_timing"
] | null | null |
79ebbdc4-c6e1-4a0a-9570-2df9923abdc5 | pending | f00cc853-4514-4534-b038-5eaa5a695355 | When does the money get transferred to my account | neutral | null | null | [
"receiving_money",
"transfer_into_account"
] | null | null |
1a7d472a-d80c-486b-b7e2-7eea85911801 | pending | 44f5b777-9bd3-482b-842c-cfce30c3e758 | How long do i have to wait for a transfer to reach my account? | neutral | null | null | [
"transfer_timing"
] | null | null |
a474ccfb-af8a-49d7-816a-115655e7dad5 | pending | 030081ff-3960-4a2b-a43e-c592072e659d | How long does it take for funds to come through the US to my account? | neutral | null | null | [
"transfer_timing"
] | null | null |
57e48beb-0134-4dc1-b481-f82d2763794b | pending | df502dd7-418f-4b21-bb64-63a1c6397c59 | How long is my Europe transfer wait? | neutral | null | null | [
"transfer_timing"
] | null | null |
23cf8827-3823-4d8e-acb9-5267344a4427 | pending | 817976b3-1df5-46ae-ad11-ddc495905da8 | How many days does a transfer from the US take? | neutral | null | null | [
"card_arrival",
"transfer_timing"
] | null | null |
004947e3-92d4-42ac-9fa4-908d272ff919 | pending | 31bf96a4-1c14-430e-b0f8-06e51640ff46 | How long do I have to wait for a transfer from the US? | neutral | null | null | [
"transfer_timing"
] | null | null |
4db2360f-2c28-4a32-a22a-be992df6fb28 | pending | 2bf4e91c-db38-41f5-ae4b-e32ec508705a | How long is the wait for a US transfer? | neutral | null | null | [
"transfer_timing"
] | null | null |
4908c69c-0178-4ff4-af10-e3e15417770f | pending | 3ebf1691-549f-4c5e-9e4e-26e3afb571fc | How many days until the money will be in my account? | positive | null | null | [
"card_about_to_expire",
"receiving_money",
"transfer_timing"
] | null | null |
9e3c84a1-58b8-4add-9d2a-07278320c38c | pending | e329deb9-028b-476f-8e64-7a5ca0ee564d | How long does it take for a transfer? | neutral | null | null | [
"transfer_timing"
] | null | null |
c9d6f207-f401-41e0-aed4-c24db1cefc55 | pending | acb46263-1919-471f-8b49-bb762de23a76 | What is the time frame for a transfer from the US? | neutral | null | null | [
"transfer_timing"
] | null | null |
9269eddf-c298-45f6-97de-a6745ee76807 | pending | 4666aa00-b596-4948-85de-b1b2d6f4ffc4 | when will i receive a US transfer | neutral | null | null | [
"pending_transfer",
"transfer_timing"
] | null | null |
952f3e4a-5238-413f-aadc-51247a3b2db6 | pending | 3bb3da49-061c-4340-870c-13b410575701 | Approximately how long will an urgent transfer from China take? | neutral | null | null | [
"transfer_timing"
] | null | null |
b0adcb8d-b7e8-4b0f-9221-e65120748003 | pending | 3776c63c-da3d-4cf1-84cf-729451f6dd19 | I initiated a Bank transfer form Europe, how long will this take? | neutral | null | null | [
"balance_not_updated_after_bank_transfer",
"top_up_by_bank_transfer_charge",
"transfer_timing"
] | null | null |
d1414b43-30e3-4395-a644-f9b749cc96f2 | pending | 8b21526b-6989-4381-af1c-85ce5a244014 | How long does it take to process transfers from Europe? | neutral | null | null | [
"transfer_timing"
] | null | null |
303860c0-c867-4e1b-98e5-e61b3e0eb06e | pending | aa256bb1-a822-4db2-a32f-c221265b39a5 | How long does a funds transfer take from one back to another? | neutral | null | null | [
"transfer_timing"
] | null | null |
58b32568-6e4d-43f9-8bb9-34bf54647881 | pending | 2d641b42-de73-450b-a14a-626dbf20bb34 | What would the approximate delivery date be if I transferred something urgently to China? | neutral | null | null | [
"card_about_to_expire",
"card_delivery_estimate",
"transfer_timing"
] | null | null |
a6c72285-2906-4332-a0f3-cb2705079e65 | pending | 36160ed9-0fce-4916-9103-5a40beddea18 | I have to transfer something to China as fast as I can. How long will it take to arrive in China? | neutral | null | null | [
"card_arrival",
"transfer_timing"
] | null | null |
3d3101af-e24e-422e-9340-2d0096d090ad | pending | e99e14fd-5752-477e-b273-d6b9e923f55e | How long to I have to wait for a transfer to reach my account? | neutral | null | null | [
"transfer_timing"
] | null | null |
39f73fce-de34-408d-8e71-59bde0e61bda | pending | aeaeae11-2399-48d4-8f95-da0a57493bb9 | How long is it going to take for my funds to show in my account? | positive | null | null | [
"Refund_not_showing_up",
"transfer_timing"
] | null | null |
bf6de62b-de37-4f4e-8394-c9deaa066cd0 | pending | 9f658c30-ee63-4fd3-a593-446e58f25c24 | How long does a transfer take from the point it's sent, to the point it arrives in my account? | neutral | null | null | [
"transfer_timing"
] | null | null |
d3da99ec-1f16-4371-bb9e-c731806678a3 | pending | 40722818-bd2d-4b2c-ae87-4bd5835927b6 | How long will it take for the transfer to reach my account? | neutral | null | null | [
"transfer_timing"
] | null | null |
f7a394c6-1790-402b-a557-37f20f9beb3a | pending | 634e55b1-6312-489f-84ea-5e1931596c66 | If my transfer is from Europe how long will it take? | neutral | null | null | [
"transfer_timing"
] | null | null |
fa82e717-f45d-430b-827f-902a3d248eb3 | pending | 957e36c8-b3df-43a5-95ab-8a08eb89109e | There is an important thing from China that I need to transfer. Approximately how long will this take? | neutral | null | null | [
"transfer_timing"
] | null | null |
d74d617e-0a15-443a-a935-883587530b3f | pending | d123afd2-2d47-44b8-86fa-c6fe932d6fa8 | How long does a transfer take from china? | neutral | null | null | [
"transfer_timing"
] | null | null |
77a3c1d5-4e85-404b-a878-e9b0ce858c72 | pending | f3bed329-37fe-4063-b9a3-9a81558656c7 | When will money be available in my account? | positive | null | null | [
"receiving_money",
"transfer_into_account"
] | null | null |
0729e41e-4758-44c9-b8c2-bc2d4087d3d1 | pending | b8db2c33-0fc6-42ed-a12e-2f1921465900 | I think my card payment has been stopped | neutral | null | null | [
"pending_card_payment",
"terminate_account",
"top_up_failed"
] | null | null |
3411a728-5947-4d1d-8824-ba2e76ed47b7 | pending | 14e1b20a-80a5-4e53-8357-cc4699329b9e | My card payment was reverted. Why? | neutral | null | null | [
"reverted_card_payment?",
"why_verify_identity"
] | null | null |
93c2033a-b4e1-4b8c-aa7c-c8028954c5c3 | pending | 423b6f87-6465-4e68-866c-14a9e1d5ccb7 | the app reverted my payment | neutral | null | null | [
"exchange_via_app",
"reverted_card_payment?"
] | null | null |
b18eacea-2a98-463c-8305-0b8c158dfc05 | pending | dbbb216d-3f7c-49bd-a703-9523807d3b6e | My card payment was cancelled. | neutral | null | null | [
"cancel_transfer",
"pending_card_payment",
"top_up_failed"
] | null | null |
8ded720e-7ba3-4448-abc5-3f3b23e85478 | pending | 652e3a47-9b27-4748-b2b4-76562039d918 | Why was my payment cancelled? | neutral | null | null | [
"cancel_transfer",
"why_verify_identity"
] | null | null |
f66257f5-eedb-4fb5-a836-3038d2a425a1 | pending | 734bf742-7553-434d-adaf-d8b8c4bf044a | I made a payment but the app reverted the payment. | neutral | null | null | [
"exchange_via_app",
"reverted_card_payment?"
] | null | null |
10741fd2-4e31-4b5e-a8c7-38a4c256f252 | pending | 50ecb16a-5e45-4591-b9e4-c1c3192d465f | My payment was reverted by the app | neutral | null | null | [
"exchange_via_app",
"reverted_card_payment?"
] | null | null |
d8a6c673-48e2-41c1-b22f-887fafe0755d | pending | b4812b58-0acb-4a96-9a37-31c943ef1213 | Hello, My money went through for my purchase but now I got contacted from the seller noting that they didn't receive it. Then the money was returned to my account and I'm not sure why this occurred. So if you can resolve this issue please. | positive | null | null | [
"receiving_money",
"transfer_not_received_by_recipient",
"why_verify_identity"
] | null | null |
3e8f47a8-887c-4a5c-9ffa-caa17ff19d4e | pending | 2615d40f-0b0e-454c-8532-b5e7dacb2c95 | Please explain to me the circumstances in which my card payment would be reverted? | negative | null | null | [
"reverted_card_payment?"
] | null | null |
1173534c-03d5-424a-81f1-cb7dd5716056 | pending | 71e55088-5d83-42ec-84fb-798bedc6609c | Why has my card payment been cancelled? | neutral | null | null | [
"cancel_transfer",
"why_verify_identity"
] | null | null |
a3fdd068-2d09-4b3a-9dbd-bfa077478ed1 | pending | 13c6efc3-1181-49a3-b042-f1e7734efdef | What do I do if it says my card payment has been cancelled? | neutral | null | null | [
"cancel_transfer"
] | null | null |
687764d1-4809-4007-8603-77b9f70417f0 | pending | d04361e4-8584-41d8-9f49-1be9abae4c15 | I'm not sure why my account has been refunded a payment for an item I've already received about 2 weeks ago. Can you please tell me what is going on? | neutral | null | null | [
"why_verify_identity"
] | null | null |