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|---|---|---|---|---|---|---|---|---|---|
c75a4326-5831-47d9-a6dd-13a7c644714e | pending | 4f27f414-c7b9-4d05-bb62-4d21a09a259f | My card is being declined for a purchase. I bought items before and the card worked. Do you know what the problem is? | negative | null | null | [
"declined_card_payment",
"declined_cash_withdrawal"
] | null | null |
29dc7d57-a856-4ec8-85a2-ab1e6de5d560 | pending | 1d3d37c1-5136-4c23-887f-286bdd5a8ef5 | Can you tell my why my card payment has been reverted. | negative | null | null | [
"reverted_card_payment?",
"why_verify_identity"
] | null | null |
6824dca7-2604-4910-9c55-bea890db737c | pending | a87caf70-64fb-42ba-8b4f-55a18cb47ff4 | why did the app refuse to make an approved payment | neutral | null | null | [
"exchange_via_app"
] | null | null |
910d86b0-847f-437e-825e-3fde660ae31e | pending | a63afb84-74d7-4754-9487-37c244cdfd6e | Do you know why my card payment was reverted? | negative | null | null | [
"reverted_card_payment?",
"why_verify_identity"
] | null | null |
0a972d85-5e6d-4ff8-9a87-089c0202b202 | pending | 00166c06-364e-4f3d-8f34-7ff5f84687bc | My credit card cancelled a payment for a purchase. | neutral | null | null | [
"cancel_transfer",
"pending_card_payment"
] | null | null |
0e1dc703-8b75-47d3-9590-44a3a7551fcd | pending | c5e3e033-bdd2-46d3-a1ff-4756a112458d | Why was my payment reversed? | neutral | null | null | [
"reverted_card_payment?",
"why_verify_identity"
] | null | null |
96f7e503-c32a-4c82-a06a-5c469abdfd75 | pending | 5fe2bbae-e418-4fc2-a1ac-b6edbfbb9774 | I have a payment listed as cancelled. | neutral | null | null | [
"cancel_transfer"
] | null | null |
d7338dac-4e74-40ff-8320-c4d82fc356f4 | pending | 981e2dc5-76dd-4471-9eb8-5e4b71896581 | I think my card payment had been return | neutral | null | null | [
"pending_card_payment",
"reverted_card_payment?",
"top_up_failed"
] | null | null |
beff2541-32a7-40ee-aa44-2627aab23a8f | pending | 68fa6073-570e-4385-88b9-618eb974897f | I was contacted by a seller with a message that they never received my money. I am 100% sure it was taken from my account so I definitely need this sorted out soon. | neutral | null | null | [
"receiving_money",
"transfer_not_received_by_recipient"
] | null | null |
ebd7ec76-98ae-492c-90ca-ce8da1cccf3e | pending | 8e0eea51-fed6-4352-8980-f65c0af5c6b9 | what happens to the funds if a merchant refuses the payment | negative | null | null | [
"declined_card_payment"
] | null | null |
69f5078e-c747-4106-a821-9c416ef6054f | pending | d376a35f-e2c6-400d-baae-f9ea47468a6e | I am attempting to make a purchase online, but my card is not working. I know there are funds available, is this an issue on the banks end? | neutral | null | null | [
"balance_not_updated_after_bank_transfer",
"top_up_by_bank_transfer_charge"
] | null | null |
979d7b98-d91d-43e4-92b9-8734c110e130 | pending | ab96988a-9e06-4c00-9808-7e7bfc6694b0 | Why was my card payment cancelled? | neutral | null | null | [
"cancel_transfer",
"why_verify_identity"
] | null | null |
cea0c917-ef25-4554-be9e-89b67535b01f | pending | 38f503a6-18f7-4ad6-b129-f47fe4e4c7a0 | Why has my card payment been reverted? | neutral | null | null | [
"reverted_card_payment?",
"why_verify_identity"
] | null | null |
d6d70b42-991b-432a-82fd-07abccdf82c1 | pending | 8360a351-5f97-42bd-9f3f-b100b1d40d16 | There must be an issue, why has my card been cancelled? | negative | null | null | [
"cancel_transfer",
"why_verify_identity"
] | null | null |
04dd1b9a-83d1-4914-b7e2-b36e101d75f6 | pending | ec6b2576-30f3-44d9-9495-5fb4553cc125 | I bought something and the money appeared back into my account? Why? | negative | null | null | [
"receiving_money",
"why_verify_identity"
] | null | null |
b6b4c0f1-0452-4c3c-ad7e-7369140ed5d1 | pending | e22ea94e-0dce-4e84-b1ec-d3fb8e512754 | My account shows the card payment cancelled. | neutral | null | null | [
"cancel_transfer",
"Refund_not_showing_up"
] | null | null |
3a5e4aab-7086-4893-a6c8-1a5a4e03bfd0 | pending | c4d223d9-f276-42c2-8df7-d9d9dfbba2f1 | I'm not sure why my card payment was cancelled, can you find out why? | neutral | null | null | [
"why_verify_identity"
] | null | null |
1f1551a0-3002-47b4-994d-b9eadf715a02 | pending | 1d009310-e685-4138-a244-aa7b0bb0091d | What is the reason that my card payment was cancelled? | neutral | null | null | [
"cancel_transfer",
"top_up_failed",
"why_verify_identity"
] | null | null |
357ab5df-bbdd-401c-ab4a-8a8895e91878 | pending | c5691e7a-c588-4b5a-8b0b-1a575ba5d6a0 | Hi, I would like to file a claim for an inquiry. I am a frequent customer of the company in question and have never had any issue with my purchases, payments, or otherwise. However, the price deducted for an item I purchased a couple of weeks ago has been returned to my checking account. Was there an issue with my payment? The item has already been delivered to me. | neutral | null | null | [
"direct_debit_payment_not_recognised"
] | null | null |
9023b430-99e8-4a3a-95ed-2de91cc77748 | pending | a6928d30-3d37-4ddc-9b86-833283ae2e9b | Why was my card payment reverted? | neutral | null | null | [
"reverted_card_payment?",
"why_verify_identity"
] | null | null |
e90a84c8-78ec-47f9-bba6-d83e10b220b6 | pending | 5aa26267-c9b0-4ad5-886c-c758c5751a75 | Why does the app revert a payment? | neutral | null | null | [
"exchange_via_app",
"reverted_card_payment?",
"why_verify_identity"
] | null | null |
34e4f7ee-2cfd-4c2b-8ce8-517bd498114a | pending | 7235bef8-b0b5-4345-8417-2faed9560f7a | I did a payment but the app reverted it | neutral | null | null | [
"exchange_via_app",
"reverted_card_payment?"
] | null | null |
7fe2dd33-f51b-4ad4-9ae9-4d3bd66d0f74 | pending | d2389701-90c8-426e-8a3f-e04c0b90a9ed | What happens if a merchant doesn't accept a payment? | neutral | null | null | [
"card_acceptance",
"card_payment_not_recognised",
"declined_card_payment"
] | null | null |
b9b328a5-b4c4-4383-a0a7-789bd803521e | pending | 993ba28f-7a96-4bbd-9e97-df9089f55ada | There was a canceled payment for my card. | neutral | null | null | [
"cancel_transfer",
"pending_card_payment"
] | null | null |
581ee2c6-f45c-49b0-b215-398e59d779a5 | pending | caa09e5e-5cf3-4c7f-a0da-5f05b6baf5db | My transaction to pay for an item was returned to my account. | neutral | null | null | [
"transfer_into_account"
] | null | null |
fa19dd66-f2a6-4296-b250-f68d3fd1a98a | pending | a6bdd646-133b-417e-829d-5401cf9f6eda | Someone stopped my payment | neutral | null | null | [
"pending_card_payment",
"terminate_account",
"top_up_failed"
] | null | null |
92c2f5fe-de0c-42cd-b4c1-c25e20108ba9 | pending | 5075f41d-4d06-4c55-be40-b8b2878d89f0 | If my card payment is cancelled, what should I do? | neutral | null | null | [
"cancel_transfer",
"pending_card_payment"
] | null | null |
a8ea5e65-0376-4287-bff4-a4f7461c53a8 | pending | 1dfe2565-3c36-4431-a363-2affe65331e6 | Why has payment been returned? | neutral | null | null | [
"why_verify_identity"
] | null | null |
77165c18-9235-4c42-b532-b63552be25c1 | pending | ca94c293-82bd-4d70-a996-0a00a453e6e2 | What kind of cash machines would allow me to change my PIN? | neutral | null | null | [
"change_pin"
] | null | null |
a863dae4-fc8b-4d87-af39-b46850121b7d | pending | 9b5c98bb-c5e9-4afb-83f1-44252ce3a13e | Where do I change my PIN? | neutral | null | null | [
"change_pin"
] | null | null |
16ab8008-804d-484e-a2ab-2ad223cc7751 | pending | 017f2c6c-ba3e-4cb8-8ce1-0632f14a941b | Is the bank the only place I can change my PIN> | neutral | null | null | [
"change_pin",
"top_up_by_bank_transfer_charge"
] | null | null |
afada538-1bd0-477e-a5b4-555735be33fe | pending | e6ecb69b-072a-4996-a07a-2d2955077b34 | If I am overseas, how do I change my pin? | neutral | null | null | [
"change_pin",
"country_support"
] | null | null |
89d11bb0-8183-4136-b15e-4262e190e38e | pending | 5c6d8fea-3163-4479-870e-0787c156ba10 | Can i change my PIN at the ATM? | neutral | null | null | [
"atm_support",
"change_pin"
] | null | null |
d8e164ac-2a29-46d9-b280-c7431cd1a0a1 | pending | 781dd842-25bf-4fb9-844f-e6d3ea24d5cc | How might I change my PIN? | neutral | null | null | [
"change_pin"
] | null | null |
5ed0aa39-5d4c-48ce-88e0-bfce11c3e608 | pending | 45b12406-c61e-4301-a1b3-0f3147a7f902 | I would like to change my PIN but I am not currently in the country. | neutral | null | null | [
"change_pin",
"country_support"
] | null | null |
1c4b2578-d985-4982-b3b7-f746306190b5 | pending | 43aeb97b-49f4-4330-9702-ed9de5cfe35a | I would like to change my card PIN. | neutral | null | null | [
"change_pin"
] | null | null |
29fbdf78-ba34-4636-9318-b4d4fca78917 | pending | 293a169d-cd3e-4c8b-8e53-ae55dea22ca3 | I want to set a new PIN | neutral | null | null | [
"change_pin"
] | null | null |
ee0dacf6-d8fd-497c-a0ec-da1c4a5852b1 | pending | 4c349431-f59b-4512-9ed9-012ff2ace18f | I desperately need to change my PIN, but I'm overseas on vacation right now. How can I do this? | neutral | null | null | [
"change_pin"
] | null | null |
d7a23ce2-2c3d-40ae-b230-376fbae2f0b1 | pending | b8d32d02-ff72-4587-8e14-c6b1cd1b11b7 | I need a new Pin how do I go about that? | neutral | null | null | [
"change_pin"
] | null | null |
c516deaa-4982-46e7-ac28-c58ef08e5905 | pending | c6d0a335-9270-4320-8607-c016d1baaf36 | Is there a location near me that i can change my PIN? | neutral | null | null | [
"change_pin"
] | null | null |
5ddeb60a-9170-4564-8068-991d1230d5db | pending | 2740270b-cdc3-4153-9569-2413b54887c0 | In what ATM can I change my pin? | neutral | null | null | [
"atm_support",
"change_pin"
] | null | null |
de393c64-67cf-425f-b6fd-d013ce84896f | pending | 643ef705-b4dc-4d8a-8e1a-026bf902a352 | I'd like to make a new PIN selection. | positive | null | null | [
"change_pin"
] | null | null |
f63f2281-5724-4211-9bb9-5c376b7605c6 | pending | 2de9e826-0169-4871-a207-0497247f1120 | How do I set a new pin? | neutral | null | null | [
"change_pin"
] | null | null |
ee5dc4b9-2d86-4be6-a68f-d5741df8d068 | pending | 07bec599-e686-4c3f-bae5-ff86d5157834 | How do I update my PIN to a new number? | neutral | null | null | [
"change_pin"
] | null | null |
136b6c0d-00ff-472e-956a-7a7a4c0dc45e | pending | a3f8fab5-66e3-4d58-8a8d-81fd11189f90 | How can I change my Tholepin ? | neutral | null | null | [
"change_pin"
] | null | null |
6e287d36-6f13-4b6d-936d-952e3b0a9da6 | pending | 35f39e4a-0468-475e-859d-83d826b6d705 | My new pin needs to be set. | neutral | null | null | [
"change_pin"
] | null | null |
2b25f2e5-5113-42c9-9bc0-863f098dd776 | pending | 293e674c-7f00-4f51-8554-9886dc16bf4b | I want to choose a different PIN. | neutral | null | null | [
"change_pin"
] | null | null |
a1e5e39b-3635-46d9-8910-e02df7b98bc8 | pending | 48901b63-eec1-4bd0-b668-42382c80e942 | I would like to change my pin. | neutral | null | null | [
"change_pin"
] | null | null |
6cd1c36a-4ca7-4b0c-8509-bd5f0159c454 | pending | 42bcedd2-ae97-4512-b70e-ca810cf549cb | Am I able to change my PIN at any cash machines? | neutral | null | null | [
"change_pin"
] | null | null |
76f84dfd-6e5f-44a6-8dd0-f07557e3b5d1 | pending | 54a221f8-58b1-4167-8914-1a533d5ff10d | I am travelling for two more weeks but really need to change my PIN asap. What do I do? | neutral | null | null | [
"card_arrival",
"change_pin"
] | null | null |
da4dc0c7-0c0a-4c15-9a59-0b45a566d633 | pending | 8dd4a9a2-2b7b-4a40-bba7-f714fdc98438 | I need to change my PIN. Can I do that at a cash machine? | neutral | null | null | [
"change_pin"
] | null | null |
ae3f9ef2-a1fa-4dcf-971f-6892877235b1 | pending | 0dee70ac-e497-475a-9247-af32302cbda7 | Do cash machines let me change my pin? | neutral | null | null | [
"change_pin"
] | null | null |
5c8d9f3e-1d02-4dc4-80c8-1ef9406b5fa7 | pending | 872fbbca-bd3d-498d-9cb0-fbae46a086c8 | How do I change my PIN? | neutral | null | null | [
"change_pin"
] | null | null |
1ff183a1-7eb6-4770-a659-4b72c4cad3ec | pending | fef15ba3-d84e-44ea-a587-8db7c5689747 | I need to change my PIN. | neutral | null | null | [
"change_pin"
] | null | null |
747f88cf-064b-46f5-99bf-c7c31e2f8846 | pending | d86517d7-e56f-4f2b-bb6b-135ad15bfbb7 | May I receive a different card pin | neutral | null | null | [
"change_pin"
] | null | null |
4ad6c77e-fa0f-4f10-980a-203903092eca | pending | 329c27a5-1444-4958-b0a8-b833db19ef9c | What do I need to do to change my PIN? | neutral | null | null | [
"change_pin"
] | null | null |
07f90c9a-34b0-4c98-a70f-25ef7c09af30 | pending | 3debc631-53b2-4501-9f44-9ad37d769ece | Help me set up a new PIN? | neutral | null | null | [
"change_pin"
] | null | null |
f169aaae-93c0-4400-9391-c991213785aa | pending | 25bd3600-520f-4a5d-ab60-4be9c91a2cb9 | Which cash machines will allow me to change my PIN? | neutral | null | null | [
"change_pin"
] | null | null |
b13959c8-f966-40df-8ee9-5d9a84cf31c7 | pending | 41e56f10-47ef-46ae-a8a5-4f23d11ca679 | I am in Austria right now. I need to change my PIN ASAP, so can I still do this from here? | neutral | null | null | [
"change_pin",
"fiat_currency_support"
] | null | null |
96aad2ff-3099-46fb-9c96-0b0033073f2e | pending | 7212505f-50e0-4fb6-a6b5-53a074fe0424 | Where can I find instructions to change my PIN? | neutral | null | null | [
"change_pin"
] | null | null |
0082b32a-d066-44ef-879d-5a48ca559233 | pending | 48942110-97ee-4238-ae68-46a000b79618 | I need to change my pin but I am on the road. | neutral | null | null | [
"change_pin"
] | null | null |
6dec6d3f-8b42-418e-a991-c7a1aea52260 | pending | 1ac45b9f-143d-44b5-906f-32d63c03a30e | How do I update the PIN on my account? | neutral | null | null | [
"change_pin",
"transfer_into_account"
] | null | null |
9e72b4cd-fee9-42a7-ad95-f59880efad43 | pending | 88aaeceb-f7dd-445d-812f-7ea071b3f821 | I need a new PIN. | neutral | null | null | [
"change_pin"
] | null | null |
fdb55c63-f683-4fe5-855e-a3f041172475 | pending | ecd153e4-f170-4b6f-a2ad-6731add7f9d8 | Show me how to change my pin? | neutral | null | null | [
"change_pin",
"Refund_not_showing_up"
] | null | null |
2be1c877-eef1-40e4-a52c-d9315cb838a6 | pending | ed040cb7-3e7d-4d4a-a604-81904e28de5a | Please tell me which cash machines will allow me to change my pin. | neutral | null | null | [
"change_pin"
] | null | null |
21ef3b8b-e591-4b07-8b92-ba7371a52c33 | pending | 6a906710-9c37-4fd2-996a-a15fb1e9a7c5 | What steps do I need to take to change my card PIN? | neutral | null | null | [
"change_pin"
] | null | null |
aa9c606f-c352-4695-ac59-0bd7f541b05a | pending | ff0e0261-96e9-43d6-9ff9-fd911db9a61e | How to change the PIN on my card? | neutral | null | null | [
"change_pin"
] | null | null |
cdbf16ed-4ee7-4143-9e41-a1c91d9a8c8a | pending | cb1ebe0b-96ad-4c45-839f-ac2d64cfa4e0 | How can I change the PIN? Do I have to go to a real bank? | neutral | null | null | [
"change_pin",
"top_up_by_bank_transfer_charge"
] | null | null |
2bf863c3-8490-44f1-9906-e72e6c1b0707 | pending | 963ae747-66ac-4673-b08f-f0c6aa8d168c | I've tried numerous times to submit a transfer of funds. Why isn't it going through? | neutral | null | null | [
"verify_source_of_funds",
"why_verify_identity"
] | null | null |
a8e7b70f-335c-4f67-8ba5-329c35904a3f | pending | c1893d22-f952-4fe1-b466-f4fd425c2d3a | I've transferred money before without issue but now I am encountering an error stating that it isn't possible. Why is that? | neutral | null | null | [
"unable_to_verify_identity",
"why_verify_identity"
] | null | null |
f6501ad0-4caa-416d-9ebe-3bc4acf6143e | pending | ccc97949-5d71-4e7d-a0fc-448b756e6ce9 | I am not able to do a transfer to an account | neutral | null | null | [
"transfer_into_account",
"unable_to_verify_identity"
] | null | null |
867c6e8d-6786-497f-a2f3-84797d66fd54 | pending | 5610f86d-537f-400e-933b-035b46eafe72 | I was unable to make a transfer to another account. | neutral | null | null | [
"transfer_into_account",
"unable_to_verify_identity"
] | null | null |
6d248d25-dba8-469b-9dce-5f143dca6250 | pending | 390c207d-b061-4d87-aede-43874841efec | I had a transfer blocked | neutral | null | null | [
"pin_blocked"
] | null | null |
44eb15b6-3c16-4ee8-89e2-4a7ea4a1f739 | pending | 21295888-19d0-41fc-bccb-f3543e2c9d7c | Can you please help me with this exchange? I am trying to get crypto and the app won't let me. | neutral | null | null | [
"exchange_via_app"
] | null | null |
6607a1d6-3f4c-480d-af8a-ab231b970941 | pending | 041eded9-e4e0-4c19-ba23-bf5afac12c34 | How do I do a successful transfer to an account? | neutral | null | null | [
"failed_transfer",
"transfer_into_account"
] | null | null |
76f38175-249b-465f-9608-7fb198c01907 | pending | c5154d26-68d2-4fc2-b06a-27606ec6bff0 | Why did I get a message saying that my transfer is not possible? I have done this before no problem. Please fix. | neutral | null | null | [
"why_verify_identity"
] | null | null |
ddc17364-6b8e-4988-b185-0c850df5906a | pending | 5e19869e-46d6-4e90-88fd-8748f5bff11b | Hey I want to buy some crypto but the app doesn't allow me to! What's the issue, I really want to exchange this | neutral | null | null | [
"exchange_via_app"
] | null | null |
8ac27e5e-caa1-4381-bae0-bf1b963a3267 | pending | 2478e976-6234-4290-9d7f-618d8d9b7dda | I tried to transfer money but it said it wasn't possible? I've done this before and it worked why isn't it working now? | neutral | null | null | [
"card_not_working",
"receiving_money",
"virtual_card_not_working"
] | null | null |
ce5d0835-3cfd-4e33-bb43-c2aba8fd5b9f | pending | ceffcec8-751d-4def-bc9d-eebc8555f66a | Why can't I transfer to a beneficiary? | neutral | null | null | [
"beneficiary_not_allowed"
] | null | null |
646f176c-6b43-45c9-9432-f5489ccad063 | pending | 4d5fc184-17cf-45c4-82fb-b76f47b0cd7a | I am having problems transferring to a beneficiary. | neutral | null | null | [
"beneficiary_not_allowed"
] | null | null |
11299cc6-72d0-4f96-9c4d-f7c8bfe1530a | pending | 317f0a57-88ea-4c51-9604-2ec26ed01fe3 | What's the deal with no cryptocurrency on your app? | neutral | null | null | [
"exchange_via_app"
] | null | null |
c7313871-f930-4d38-a2b7-7b6531209175 | pending | 3bcfd196-f74a-457e-8493-b16b0bfac401 | Why isn't my transfer not going through? I keep getting an error message. | neutral | null | null | [
"card_not_working",
"failed_transfer"
] | null | null |
5fa691e3-01ee-40aa-b7aa-2d38aa130483 | pending | feec4e9c-dc3c-4928-a133-bb6d2a344f7f | What are the rules for transferring to a beneficiary? | neutral | null | null | [
"beneficiary_not_allowed"
] | null | null |
1aa80bb0-584d-40a1-b3e1-9f1346c049af | pending | e490bf22-4cd9-4ae7-b76c-2b7d722491ce | Can I transfer money to a beneficiery? | neutral | null | null | [
"beneficiary_not_allowed",
"receiving_money"
] | null | null |
382dd822-fb3b-4c9d-bb13-d8e555fa7550 | pending | ff46fcf9-db51-4ba4-a594-95f2fc57317c | I have tried transferring money numerous times. All I keep getting is an error message. Can you tell me what is going on and how this van be fixed? | neutral | null | null | [
"failed_transfer"
] | null | null |
7439f898-36ab-4f22-852d-d232ebcabd11 | pending | 14eb57a8-e396-4aa6-9c76-127a09164e71 | I have a cryptocurrency exchange that won't go through. Please help me process it. | neutral | null | null | [
"exchange_charge"
] | null | null |
cd25e6c6-be00-463d-9267-bd9170491ac0 | pending | a6f05f16-3422-4e7a-bd3c-a5797f6d43e6 | Why wasn't I able to transfer to another account? | neutral | null | null | [
"transfer_into_account",
"why_verify_identity"
] | null | null |
c7daf0f1-8e32-467c-be2e-f15488e329b0 | pending | c79d2a94-398a-4365-b20f-004aa2373be7 | The money would not transfer to a beneficiary. | negative | null | null | [
"beneficiary_not_allowed"
] | null | null |
3b41b6da-8955-45f7-bdf9-909cb45dcb87 | pending | 5ee27fa7-a75c-4c6a-aaaa-f82cb1ef4b5e | How come I'm not allowed to transfer funds right now? I just keep getting an error message. | neutral | null | null | [
"failed_transfer"
] | null | null |
461cfe8a-11c6-41a8-ae00-44ae152e8ed8 | pending | 577c51ff-9a80-49d8-83a9-89ef28e3999a | I couldn't do a transfer to an account | neutral | null | null | [
"transfer_into_account",
"unable_to_verify_identity"
] | null | null |
6d082b85-dd99-4760-8aea-77812e86a86c | pending | f339f56f-f06a-49c6-8d44-61f1989e4db1 | A transfer to an account was not allowed | neutral | null | null | [
"transfer_into_account"
] | null | null |
3810ce8a-9868-45c2-80aa-da5c230a38b8 | pending | 274b9f0a-bccd-4fa4-90a5-b71ee710144b | Why did I receive an error message saying that my transfer was not possible? | neutral | null | null | [
"failed_transfer",
"why_verify_identity"
] | null | null |
f91895ff-05f5-41a8-8bb3-419174ac5334 | pending | 83b514fa-1e50-43c8-b1e7-4abffe49c52a | Explain why I can't do a transfer to a beneficiary. | neutral | null | null | [
"beneficiary_not_allowed",
"why_verify_identity"
] | null | null |
6497c938-68dc-4cae-834a-99d2e142861d | pending | c21bc077-1d6d-4877-8c1c-b523393c450a | My transfer to beneficiary didn't go through | neutral | null | null | [
"beneficiary_not_allowed"
] | null | null |
e2dd8b0f-afe9-4cb7-9c45-46ce3768ed96 | pending | 777e8387-f396-4231-963b-1be87e575570 | Why isn't my transfer going through? I get a message saying it's not possible. I've had no issues in the past. | neutral | null | null | [
"card_not_working",
"virtual_card_not_working",
"why_verify_identity"
] | null | null |
411f3325-b654-4ca0-961b-bc90dcc4be80 | pending | e91ea32d-6f00-40be-b452-83b125cd5337 | I couldn't make a transfer to a beneficiary! | neutral | null | null | [
"beneficiary_not_allowed"
] | null | null |
9a47c694-b038-447d-9cc0-96733a0cf372 | pending | 4ff63e99-0424-4462-8dfd-37757e9c1e24 | My beneficiary has been denied, is this normal? | negative | null | null | [
"beneficiary_not_allowed"
] | null | null |
a2a001ef-eb17-4faa-ba3d-df73e3653dc4 | pending | 18eb4469-bfc6-4456-882b-45a5239f2720 | I am trying to exchange crypto and it's not working. Tell me how to fix this. | neutral | null | null | [
"card_not_working",
"exchange_charge",
"virtual_card_not_working"
] | null | null |
5fbd1a61-6743-4b5b-8ef6-408b052e0c1b | pending | 9df4e6ab-d50a-4382-917f-5447baf2ea28 | The account transfer I was trying to do failed. | neutral | null | null | [
"failed_transfer",
"top_up_failed",
"transfer_into_account"
] | null | null |
38d84224-e5fd-48ef-93fd-b3afebf9e063 | pending | 51ef8e64-bcad-48dd-8641-bb26919c5877 | My beneficiary is not allowed, please may I have answer as to why this is? | neutral | null | null | [
"beneficiary_not_allowed",
"why_verify_identity"
] | null | null |