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39ae52b0-53aa-40e0-bb14-0b2e5efe1c00 | pending | 298d3316-9973-4ed8-bfbf-567d8adf573c | My card is gone I think it was stolen | negative | null | null | [
"lost_or_stolen_card"
] | null | null |
b85fbd28-1d55-4a5a-89b9-7765b8429d53 | pending | 35085871-4a84-49f2-a6ea-9ce2ba28b0a9 | Is a copy of the police report necessary for completing the report process? | positive | null | null | null | null | null |
167820bb-2e64-45f0-ab07-0b20068b5409 | pending | 8cd98b4d-5d6b-4d04-9caf-422214321262 | I lost my wallet today with all my credit cards. Will you please block the card and send a replacement? | negative | null | null | [
"lost_or_stolen_card",
"pin_blocked"
] | null | null |
8c957497-73ee-4358-848b-68a514477f5a | pending | a16c5c1c-14ca-49b3-b05b-3c9c2dfdf504 | How do I deal with a stolen card? | neutral | null | null | [
"lost_or_stolen_card"
] | null | null |
107ad44e-078e-4919-b4f8-7422170678c4 | pending | 1e5f9c22-4488-4169-82fa-076f65bdd4c5 | Can you freeze my card it was stolen | negative | null | null | [
"lost_or_stolen_card"
] | null | null |
d0d06a2b-a1da-4ce6-a7fb-5b86f17d9d81 | pending | 7eda2c06-f30b-4949-a84c-4e438ec113f6 | Help! I can't find my card. | neutral | null | null | [
"verify_my_identity"
] | null | null |
efe31887-e1f4-4fa9-8716-d06c35c3707e | pending | 522b7c7b-b4f2-4109-938e-356c068d67a3 | What should I do if I lost my card? | negative | null | null | [
"lost_or_stolen_card",
"verify_my_identity"
] | null | null |
cffe3157-ede4-490d-b4a6-097a609dd757 | pending | 5014ee54-e560-4c73-aad8-cd7b4cc3c3e5 | I need help with a lost card | negative | null | null | [
"lost_or_stolen_card"
] | null | null |
be3b07e1-d37e-474d-8ff4-9514207532b4 | pending | f332aa09-1eea-44fe-92d2-af51cd8787a3 | I think my card was stolen. | neutral | null | null | [
"lost_or_stolen_card",
"verify_my_identity"
] | null | null |
f13ba3c2-5f9a-4d1b-b525-f2dcb15b5749 | pending | 4dbd3c4a-4936-40dd-a2dd-f3f18f224941 | Someone stole my wallet earlier today, not sure exactly when, probably on Piccadilly circus. Can you check if there were any attempts to use the card and obviously block it? | neutral | null | null | [
"lost_or_stolen_card",
"pin_blocked"
] | null | null |
3dd8e5b5-d826-4af3-b9a1-0137eb86b8fc | pending | d0f25d71-97f1-4934-81ec-fb236103f81f | I think I lost my card . I dont know how long it has been missing. Can you see if maybe someone else has been using it? | negative | null | null | [
"card_about_to_expire",
"lost_or_stolen_card",
"transfer_timing"
] | null | null |
c8e10052-0ba2-4067-9b96-d72a20000d56 | pending | 15c87579-9a96-4c33-8dd3-f8f03c64334a | How can I freeze a stolen card? | negative | null | null | [
"lost_or_stolen_card"
] | null | null |
6bd837be-2761-4f41-9deb-5fa6720c615e | pending | a3c0ef88-334b-4c51-83b5-7d815aaab8bb | What should I do if my card is missing? | neutral | null | null | [
"lost_or_stolen_card"
] | null | null |
92e4661e-0f9e-4ab4-b51f-4bdaa27a1e4b | pending | 2d170275-9428-4587-ac63-39e7ec21ebea | My bags were stolen. I need a new card but need to cancel the stolen one. | negative | null | null | [
"cancel_transfer",
"lost_or_stolen_card"
] | null | null |
5abd1e20-3fa0-4f2b-8250-0c0f73b8ba2c | pending | dbe23284-3c49-4eb9-8a6d-9b5cc54bccfc | Somehow I am missing my card. What should I do? | neutral | null | null | [
"card_not_working"
] | null | null |
2bcf6cca-d83b-4cbe-ac4d-0768566b120c | pending | 0306df57-9985-40ea-b729-cca71fe87e71 | My card was taken from me | neutral | null | null | [
"verify_my_identity"
] | null | null |
ecce9187-2ba3-403b-b6a5-7c9a6c59a68f | pending | 0aed352b-4402-4494-865a-4f328ad69ca8 | My card got lost. | negative | null | null | [
"lost_or_stolen_card",
"top_up_failed"
] | null | null |
8d40253f-6941-4f05-a81c-f90ca9415325 | pending | 6c60196d-e1bc-46d1-8dd7-20354ff9c7b9 | Some idiot stole my card. | neutral | null | null | [
"lost_or_stolen_card",
"verify_my_identity"
] | null | null |
d93e50c5-e51f-4bba-bd93-8f38364ac9d1 | pending | 2e0b8293-01ce-48db-9d5a-8eba76f14409 | How do I report my card lost or stolen? | positive | null | null | [
"lost_or_stolen_card"
] | null | null |
c91baf19-8589-49d8-9d14-d7badec85904 | pending | c15b23a9-530a-4572-ade1-fbebb5d79ada | My card is lost! What do I do now? | neutral | null | null | [
"lost_or_stolen_card"
] | null | null |
c98c666a-37c3-48ab-82ff-3ac910ebf4a3 | pending | e3646998-e4ec-46f5-9a35-ea4a132cbe1d | I'm in Spain and my stuff has been stolen. My card was with it and I need a new one shipped and the old one frozen. | neutral | null | null | null | null | null |
ad7c95d3-cc58-4a9e-bff2-9ec58236d4c3 | pending | a76ff8db-a517-4e72-8fe5-f715a590679f | I believe my credit card was stolen. | neutral | null | null | [
"lost_or_stolen_card",
"verify_my_identity"
] | null | null |
bdff5997-ac97-4869-b05b-6b1cda0514c3 | pending | 31724ea5-39ef-4a32-9aae-f3f6ebee259c | How do I report a stolen card? | neutral | null | null | [
"lost_or_stolen_card"
] | null | null |
5b19a1af-42d6-455e-a46f-fcec006df3cf | pending | 14a24d5e-25aa-4206-bf01-fc63c5d08604 | Somebody has stolen my card, I need help please. | neutral | null | null | [
"lost_or_stolen_card"
] | null | null |
7911d00c-aa53-449c-9d7d-8ecad0a7860a | pending | 352b7079-8998-4cd6-a8a8-12c20778a15a | I cannot find my credit card. | neutral | null | null | [
"card_payment_not_recognised",
"verify_my_identity"
] | null | null |
0d9d759c-d5d5-4803-b980-ab897b9f1463 | pending | a6fba456-1a17-4bf5-be00-ebb0b8c669ab | Are you able to locate my card? | positive | null | null | [
"verify_my_identity"
] | null | null |
7f5bb49b-39a0-4e10-90e8-6bfd134c399e | pending | e972b2ec-c07e-4d63-988c-9e13c4530ed3 | My card got stolen! | positive | null | null | [
"lost_or_stolen_card"
] | null | null |
7c060420-2b4e-42a9-aa3e-1ce7804ed2df | pending | 9516722d-84f5-440c-80ed-a39f4d580590 | Help me please! My card was stolen! | neutral | null | null | [
"lost_or_stolen_card"
] | null | null |
733de40c-2dba-44de-a860-04a5b7602faf | pending | 82a37dd6-299c-4156-aa84-04241aa82a3e | how old do i need to be to get an account for myself | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
dd1b479e-7d9a-44c3-984e-8e69759825e9 | pending | e028e8d1-80be-4c76-a9bc-0815e56382d9 | How young can I be to open my own account? | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
85e87df7-fb91-4fa7-822e-15cc8c978e5e | pending | 2b9609b5-0454-4ee8-bd33-0c71b378c21e | How old do I have to be? | neutral | null | null | [
"age_limit"
] | null | null |
1f0417bd-6ba0-477e-ae23-995f352f7098 | pending | 8a502592-f6a8-4dba-96e7-8fe5588fe659 | Can I open an account for a child? | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
6edd9c6e-5052-4e94-8d8d-2b7bfc3d0615 | pending | 6b9a29bd-a4a1-49e4-82ca-920dbb2428d3 | How old do we have to be? | negative | null | null | [
"age_limit"
] | null | null |
05c67eed-19ad-4f0c-846e-49ce8402682b | pending | f4229bfd-da4b-4e10-bef9-382b88b7c2eb | How do I go about setting up an account for my daughter? | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
8ed59e4b-7ced-4bbd-a11e-a253314d17ca | pending | 07567217-233f-4be0-b416-39fbd92a7ee6 | Is there an age minimum? | negative | null | null | [
"age_limit"
] | null | null |
93817656-078a-4340-8ca8-01cd8ecb9c61 | pending | 2480477f-8d99-49b6-ae84-4cfe2cdb6c3e | What is the youngest age in order to have an account? | negative | null | null | [
"age_limit"
] | null | null |
e076a87c-dac8-46c5-8bd9-4bb27a17bbe7 | pending | 8b659058-9c19-4344-a35a-4348b2dfcd06 | What age do I have to be? | neutral | null | null | [
"age_limit"
] | null | null |
55348f7f-0f4d-454a-9b01-afeeeb2cf63f | pending | d6baffab-81a4-45bf-aed9-ce82d5e36357 | Can my daughter open an account? | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
406d42fe-423c-468b-99a6-759c22b5a6a7 | pending | 95c2cfe8-c7bb-48fd-ad1c-67b1cbfe4b29 | What is the minimum age to open an account? | negative | null | null | [
"age_limit"
] | null | null |
2f749241-4e62-4b39-b33a-a70259cfbada | pending | f1a633c9-d567-486c-814f-e554fca4afa0 | What is the minimum age? | negative | null | null | [
"age_limit"
] | null | null |
d70b2f53-441b-4056-b781-de531b4d87b1 | pending | 382e3972-4310-422e-9bb4-00407a94d3ef | I am only 17. Can I make an account? | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
b66f7bb4-a022-43d5-8dd3-8875faf4e837 | pending | 7c15ca71-2e7c-4f5d-91cb-01d4c35e7003 | Could I open an account for my children? | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
d8048cbd-b8a9-423e-a1e9-cf6ea0b89226 | pending | 3bf7453e-b629-4d55-8f19-eb605d2faa7b | What is the age to open an account? | negative | null | null | [
"age_limit"
] | null | null |
9a5f1ec6-f284-4f77-8dd7-5decd1bf4dd8 | pending | cb9f5c91-ecf5-45d1-9969-2d5171d59bcd | How do I open up an account for my child? | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
3f0f13c1-73ab-42fa-a060-2bd5c85d3512 | pending | 05dc0e6c-4d84-48fc-b60f-6141fd86020e | Can I open a bank account for my newborn baby? | negative | null | null | [
"top_up_by_bank_transfer_charge"
] | null | null |
124a345d-1bfe-4e18-b012-a8566f739aa7 | pending | 30156089-b475-4748-88de-17e1c443ff20 | How old do I have to be to open an account? | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
be859eb6-3ae9-496a-9946-8007b0440eb9 | pending | 7809a337-7a6c-44c2-9e92-776f8cca669f | Do you offer services for children to have money saving experience? | negative | null | null | [
"age_limit",
"receiving_money"
] | null | null |
047da1ac-ec31-4746-b32e-69fa4e51da3d | pending | 6105430a-874a-4a98-8467-481675898181 | If my kids wanted to use your service how old would they have to be? | negative | null | null | [
"age_limit"
] | null | null |
c493702e-0f49-45db-8d09-8357ff516f19 | pending | e62e7258-2ef3-4295-a004-d3342cb741d5 | Can my 19 year old daughter open a savings account at the bank? | negative | null | null | [
"age_limit",
"top_up_by_bank_transfer_charge"
] | null | null |
a6d7e766-5ee5-4fff-b8d9-cf9737af7708 | pending | 88e00ae7-a84b-4c87-9321-3bf2f333d942 | How old do you have to be to get an account? | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
ca8b1cad-3b98-4919-aa87-5a2cd3e5d23b | pending | c6bfd166-a453-4095-bd35-dbb4f719a2e2 | What's the minimum age for opening an account? | negative | null | null | [
"age_limit"
] | null | null |
c7103ff1-382c-4e4e-bc44-44dc7f3aa066 | pending | 317d2912-c9cd-4666-8094-00208ff0a6f1 | I would like an account for my children, how do I go about doing this? | negative | null | null | [
"transfer_into_account"
] | null | null |
11f33cea-eb4c-4013-b3bd-c9efb86fa0e2 | pending | a6c0bf8d-ff1d-4b1e-92e8-7bef9cce4dcf | Can my children have their own account? | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
10ba06e7-c182-4685-b266-fe7d25a024e2 | pending | 20b2b326-78aa-403a-8370-4f3fce12d8c5 | Is it possible to open an account for my children? | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
b104f4aa-abd3-4ccf-9cc7-0948e9e809b4 | pending | 61c8bb38-d795-4926-9b6b-767baf9b89fa | Do my kids have to be a certain age to use this service? | negative | null | null | [
"age_limit"
] | null | null |
d8e6a8a4-96ba-4362-a190-2bb8af016497 | pending | 69466c5e-ce22-4d02-b570-382da3f7e307 | How old do you have to be to be able to open an account? | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
465a3e5c-9cb6-4964-93c2-eb337404667f | pending | 3380b842-4a78-4540-8af1-de55a54df6fa | Is there an age limit? | negative | null | null | [
"age_limit"
] | null | null |
7e7d0baf-4e82-4688-9ffb-19ba6dc805a7 | pending | 14b246af-08a1-4c29-a2f7-9935516accca | What are the age requirements for opening an account? | negative | null | null | [
"age_limit"
] | null | null |
438f2007-a435-4273-af05-67c1993a3a99 | pending | 41d1361a-a705-451b-ba27-d718a412232c | will i be able to open an account for my daughter | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
5af6d72e-9b54-4744-b2f4-65f5d206b75a | pending | 3147994f-05d7-4dbe-b92d-1342084ddc7d | How old do I need to be to open an account? | negative | null | null | [
"age_limit",
"transfer_into_account"
] | null | null |
9c7afd41-a2cc-4d3a-9554-6fac1192df24 | pending | a9b2a3b5-bac9-42fe-8e2d-c2c27df51a85 | I did not get the right amount of money when I used a different country's currency. | neutral | null | null | [
"country_support",
"receiving_money",
"wrong_amount_of_cash_received"
] | null | null |
a5ac69d6-003a-491a-8dd4-305a722d745a | pending | e28d07c5-cea5-4991-ae19-8806f0cc1694 | I took out money from a transaction machine and it exchanged the wrong dollar value amount from another currency! | neutral | null | null | [
"receiving_money",
"wrong_amount_of_cash_received"
] | null | null |
02abc813-53a5-475c-a65b-d004d4ebfa41 | pending | a53fea7b-6383-4465-a101-37042a8ccccc | I made a withdraw from the ATM this past holiday and it seems like a was charged too much. If I would have known about these charges I wouldn't have made a withdraw. | neutral | null | null | [
"atm_support",
"cash_withdrawal_charge"
] | null | null |
b65caa55-5a20-43f2-81e8-8dd17ba3cab3 | pending | 82998907-338d-411e-944b-8592ecd7e015 | Can you look to make sure the exchange rate is correct | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"verify_top_up"
] | null | null |
414d3116-7b0a-4d37-b24e-5ddc844266ab | pending | e6b55c6d-61af-4919-813d-cc2dde9a35cb | Exchange rate for my cash withdrawal is wrong | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
d622d0ec-badc-4246-8cf9-92367b01e962 | pending | 3e83bbeb-d861-426d-85b5-7d7ada5b992b | Hello. I'm on holiday and didn't bring any cash with me. I need to withdrawal my home currency from one of your machines. Do you have any that will do this and is there a charge? | neutral | null | null | [
"cash_withdrawal_charge",
"cash_withdrawal_not_recognised"
] | null | null |
2be5c036-c817-4002-8420-df066687331c | pending | b7f010c8-4b7c-46da-a572-9bffd3639272 | Why was the exchange rate wrong when I got cash | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"why_verify_identity",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
25750cbf-2b8b-4e8b-ba12-dcdf2de354e2 | pending | d511ae0b-4b03-47c5-a513-d39506b24326 | I attempted to get money using a foreign currency at an ATM but the rate was highly inaccurate! | neutral | null | null | [
"atm_support",
"receiving_money"
] | null | null |
39e83212-c50d-476d-a794-b71a226dcacb | pending | f2faacf8-add3-4ebb-b3d8-ee956a5d29c7 | Why is the exchange rate wrong for my international withdrawal? | neutral | null | null | [
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
f10838a7-d1e9-4d94-a978-620ae86b2c11 | pending | a078ee2d-7fd2-4e20-b1e1-597543dc406c | A wrong exchange rate was applied to a transaction made abroad. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"country_support",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
03dcbb40-942d-4c37-a8b7-a430ee6a3315 | pending | 2bd34534-2c49-4074-bfb4-b6a637480e32 | The exchange rate you gave me for my cash withdrawal is wrong | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
3e4933c6-d319-44c9-87ea-1fa9ea0f4e9d | pending | 59bf997c-1541-4fc1-9fed-63b3a9806f94 | Is there a fee for exchanging cash? | neutral | null | null | [
"transfer_fee_charged"
] | null | null |
6685c6c0-9cd5-4973-aaa6-f4f51fd07eef | pending | 4c961f51-e57d-4d58-a552-114a654ecee7 | Why is the exchange rate so exorbitant? This should have been a much higher amount of cash for that to apply. | neutral | null | null | [
"exchange_rate",
"why_verify_identity",
"wrong_amount_of_cash_received"
] | null | null |
d34b81ca-a378-40b8-b143-9858c47f48ae | pending | da12b6e8-0e29-471f-b9c2-d2eb257065b1 | Why was the exchange rate different when I withdrew my cash? | neutral | null | null | [
"why_verify_identity",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
a191463d-5436-4160-b411-603320a720ed | pending | d70bc9a1-6c63-44cd-9152-3e96e1bf1407 | When I got cash, my exchange rate was wrong. | neutral | null | null | [
"card_payment_wrong_exchange_rate"
] | null | null |
bbb55324-3f6d-469f-afe8-08592d7b3547 | pending | 475747ff-141b-4f24-a568-bca3b5ab0b48 | Will there be additional costs of I make a withdrawal from a local ATM of British pounds? I need some cash to feel comfortable on the journey home | negative | null | null | [
"atm_support"
] | null | null |
d5d37e20-11de-4e1b-afdb-ce954a622d40 | pending | 8839e4fb-6356-4461-95e3-d1d622c34bd9 | It seems I was overcharged when I used an ATM while on vacation. If I knew about your fees in advance I sure would have gone somewhere else. | neutral | null | null | [
"atm_support",
"transfer_fee_charged"
] | null | null |
d464684a-250d-4bae-9b62-859be212d9fd | pending | 189e4882-981c-4637-ae49-ce7679965d17 | I checked the exchange rate when I withdrew cash. But the actual rate that you applied was different. | neutral | null | null | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
33cf615f-3a97-480c-a2cd-07d2b424f9ed | pending | c2c25783-a644-4f6f-a15d-9605e904133a | In receiving cash, the wrong exchange rate was used for my transaction. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
5ed6ce59-00a1-400f-a241-c12f7cd6e3dc | pending | d90ecfbe-6cb4-4d24-8554-67073465fc1c | Can I make a withdraw if I am out of country from with out any fees at an ATM? | neutral | null | null | [
"atm_support",
"country_support"
] | null | null |
ccddefac-4b24-4c27-9d01-1de797b78b0d | pending | 6434caa9-ae35-4773-8aa4-d01ae5bbc197 | I took out a foreign currency and the exchange rate is wrong. | neutral | null | null | [
"card_payment_wrong_exchange_rate"
] | null | null |
a8de878b-1783-4d80-94d4-7c0c5c7c04ee | pending | ce067750-1ddc-4584-aeac-f87eb0f04b1a | I feel like too much money was taken during my currency exchange. | neutral | null | null | [
"receiving_money",
"wrong_amount_of_cash_received"
] | null | null |
172a6cf3-d9d7-4ea7-ba51-caec31904e47 | pending | 32d55ceb-e53a-4b66-ac52-7fe62e9da242 | There was an error in exchange rate for my cash withdrawal | neutral | null | null | [
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
74e560f6-765e-4798-8524-4473a5bc9723 | pending | 4332306e-41fb-4ab7-8ada-ed7b457b660d | I need the right foreign money, at the right rate, at ATMs, when I go abroad. | neutral | null | null | [
"atm_support",
"receiving_money"
] | null | null |
7616d344-74c0-4420-9c12-8d1fb5b281e2 | pending | a283deb7-c9d8-4a2b-a0bd-f5acdf8fb9ff | The conversion rate on the ATM that I used with foreign currency was wrong. | neutral | null | null | [
"atm_support",
"card_payment_wrong_exchange_rate"
] | null | null |
ae8c69cb-10a7-4d80-8e71-fe26eef3e230 | pending | 15504cf9-38f0-4a1f-b812-b2d5c8995542 | why is the exchange rate for a Foreign ATM different | neutral | null | null | [
"atm_support",
"why_verify_identity"
] | null | null |
86c6fe60-acb5-44bd-8cb8-d3628d5aa314 | pending | c36285a2-2109-427a-9170-16ec76f0c320 | My cash withdrawal charged me the wrong exchange rate | neutral | null | null | [
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
f11722d0-bb11-4dce-bd97-a734dfddbf3a | pending | 218e2d43-5a43-4a62-aab6-ab6a0d276ab9 | I withdrew some cash out of the ATM over the holiday. It seems that I was charged some outrageous fees. I would not have done that had I been aware of these outrageous charges! | neutral | null | null | [
"atm_support",
"cash_withdrawal_charge",
"transfer_fee_charged"
] | null | null |
77bef0a0-09da-4eed-afc2-303dd783c5b9 | pending | 7499b777-1b60-4546-b321-d494a75f3777 | The exchange rate for my withdrawal isn't correct and doesn't match the actual exchange rate. | neutral | null | null | [
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
2e107d38-ff5a-49bc-b4ae-590024d7a969 | pending | fee4fa95-280b-426a-9dc2-42f903d40d3e | Can you explain your exchange rate policy? I don't think I received the correct amount of cash in my ATM transaction. | neutral | null | null | [
"atm_support",
"wrong_amount_of_cash_received"
] | null | null |
7febf245-bd4d-4695-8389-53e701136191 | pending | cd12872b-d8f3-4cd8-a2df-14f959bc4a21 | My ecchange rate was wrong for a cash transaction. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
5e07639d-a972-4640-a4ab-ccbc12c7d9f2 | pending | d0116822-5d64-40c6-9935-ebc1898a5788 | I expected a higher exchange rate when I withdrew money. Can you tell me current exchange rates? | neutral | null | null | [
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
b108b1b2-855a-4df8-9164-02134c006ee6 | pending | 81a8b983-4b9a-4bad-8e0d-ece4238f66db | The see the rate applied to my transaction was wrong at the atm. | neutral | null | null | [
"atm_support",
"card_payment_wrong_exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
01b0009e-aa28-428d-8929-030af7298e8a | pending | b4b5166b-15e6-479a-9179-d130bd7df36e | The rate of exchange isn't right for my cash withdrawal. | neutral | null | null | [
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
154dd4c7-120c-4435-a3b4-47994f3ce9ac | pending | 4700dcc6-6250-4bac-a50f-67ab97fd9560 | I took out cash abroad and the exchange rate isn't correct. | neutral | null | null | [
"card_payment_wrong_exchange_rate",
"exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
70e703ad-fad2-44f9-b5da-c7aa73a8c031 | pending | f4eb6ddd-178f-4595-bdc4-1fa12da079df | I used an ATM in a foreign currency but the rate applied is wrong! | neutral | null | null | [
"atm_support",
"card_payment_wrong_exchange_rate",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
5093fc95-9596-4fd3-b285-c2475640349c | pending | 854b9ee5-c6d7-4038-851c-6bd10ee00117 | how do you determine your exchange rates because one of yours was off when i got cash | neutral | null | null | [
"exchange_rate",
"verify_my_identity",
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
d81845f7-5dc2-463d-bcf2-c6ac3c877c07 | pending | 200877ae-b369-4f15-b03a-5f5fd1f7f4ad | I used the ATM machine to get money out for Holiday shopping and saw the outrageous charges. Why is that? I would not have used the ATM if I had known! | negative | null | null | [
"atm_support",
"why_verify_identity"
] | null | null |
4d1b5bad-0ad7-4d5f-95d6-39cbe1b3f5d0 | pending | 2f3f5a61-eb20-4d28-aa24-fa2b7e967324 | The cash withdrawal exchange rate is not correct. | neutral | null | null | [
"wrong_exchange_rate_for_cash_withdrawal"
] | null | null |
14217e57-661c-4558-901b-2cd27e6243f9 | pending | 536a71dd-5f46-496d-bd8f-582016c22005 | Is there a local ATM that will provide British pounds, I have no money for my homeward journey and do not feel comfortable waiting until I arrive in Britain. Will a withdrawal involve extra charges? | neutral | null | null | [
"atm_support",
"cash_withdrawal_charge"
] | null | null |