airline_sentiment
int64 | airline_sentiment_confidence
float64 | negativereason_confidence
float64 | text
string |
|---|---|---|---|
0 | 1 | 1 | @USAirways Hooray! I've now been on hold for over an hour. I've never loved Southwest more. |
0 | 1 | 0.6533 | .@united I think not. I'm not flying you again, if I can help it. |
0 | 1 | 0.3617 | @USAirways @AmericanAir me after arriving at 8:41am for a flight scheduled to depart at 8:57am. doors closed, no agents |
0 | 1 | 1 | @AmericanAir and feel free to email me [email protected] - don't worry, we're not going anywhere but this damn Tarmac for a bit! |
0 | 1 | 0.6638 | @AmericanAir probs the worst customer service ever. Replied to complaint I submitted 6 weeks ago bout damaged bag... Not even replacing it! |
0 | 1 | 1 | @USAirways yesterday we were delayed for SIX hours w/lil to NO explanation we paid LOTS of $$ 2 fly w/u & this is how u treat ur customers? |
1 | 1 | null | @SouthwestAir is the best airline out there no one is better than them #OneLove #Southwest #bestairline |
0 | 1 | 0.6696 | @USAirways It's pretty hilarious that you want @SweetingR to finish his awful experience before doing something. Make it right, now. |
1 | 1 | null | @AmericanAir You guys did an amazing job today! Know it’s hard; thanks to Kate Appleton for all her hard work reFlight Booking Problems my friends and me! |
0 | 1 | 1 | @USAirways Waiting for my luggage on flight 1923. Is there a delay? |
1 | 1 | null | @SouthwestAir Hi! I ❤️ your company and fly all the time. I was wondering if you could please share this link & read! http://t.co/lO6LghPcdU |
1 | 0.6749 | null | @united thank you. |
0 | 1 | 1 | @AmericanAir arrived in lax from ord flight AA1657 NO LUGGAGE |
0 | 0.7033 | 0.3663 | @AmericanAir I have a ticket that has been pending for 4 days. Is it normal to take that long?? I want to make sure there isn't a problem. |
0 | 1 | 1 | @united flight delayed...again...every time. "Maintenance issues" |
0 | 1 | 0.665 | @USAirways and no offers to provide us with a hotel or anything for a flight that is over 19 hours away! |
0 | 1 | 0.6665 | @united why is it that Sundays when my husband travels to Chicago he's stuck at Tarmac & misses connecting flight always |
0 | 0.682 | 0.3486 | @JetBlue how much longer to JFK open's I am a diabetic and I need sugar plane don't have nothing |
1 | 0.6283 | null | @USAirways I'll check it out when I get to the airport. Thanks. |
0 | 1 | 1 | @united your customer service is crap. |
0 | 1 | 0.3443 | @SouthwestAir BTW I was completely unable to buy wifi for my flight using Galaxy S4. Couldn't zoom out or scroll to touch "Buy" |
1 | 0.6634 | null | @JetBlue @T5Sparrow Love it. They're cute |
0 | 1 | 1 | @USAirways the American Eagle plane you're using for CLT to RDU is disgusting! You should be ashamed! #disgusting #ew http://t.co/B4xhiRuGzV |
0 | 1 | 0.6913 | @SouthwestAir placed on hold for total of two hours today after flight was Cancelled Flightled. Online option not available. What to do? |
0 | 1 | 1 | @SouthwestAir was on flight 2373 from CHI-BUF last night, almost 2 hour delay cuz someone got on the plane without a pass - sounds safe. 1/2 |
0 | 0.642 | 0.642 | @VirginAmerica why Cancelled Flight flights today? No precipitation to be scared of! ❄️❄️❄️ |
0 | 1 | 0.7013 | @jetblue Flight 1562 is still waiting for bags. Most of us checked in 12 hours ago. People are missing connections. Please help! |
1 | 1 | null | @SouthwestAir Thank you thank you thank you |
0 | 1 | 0.3488 | @united thanks for letting me sleep at DIA to ensure you ruin as much of my vacation as possible. Wait, no, fuck you. #unitedairlinessucks |
0 | 1 | 1 | @SouthwestAir Flight Cancelled Flighted, two hours on hold. Then it just hangs up! A little help here? -thx |
0 | 0.6374 | 0.3297 | @SouthwestAir Logically you would think you check all that before you have people board. I could've drove home in the time I've been waiting |
1 | 0.6392 | null | @SouthwestAir On my flight today from RSW to GRR I was able to snag a free SW Agent to check for me. It looks like we are (finally) all set. |
0 | 1 | 1 | @JetBlue I've spoken 2/emailed JB team and explained situation. Didnt seem to matter to anyone other than me. I guess I just expected more. |
0 | 1 | 1 | @United blocked me from DM'ing them because they would rather I complain about them in a public forum |
0 | 1 | 0.3458 | @JetBlue full the six of us had to leave flight. And now have to wait a whole day to get a flight and my kids will miss school. |
0 | 1 | 0.3451 | @united - 75% of a plane's passengers boarding in your "Premier" groups might be an indication of a broken process. |
0 | 1 | 0.3638 | @united I am a comedian and I promise I will make fun of you on stage tonight. |
0 | 1 | 1 | @AmericanAir that's 16+ extra hours of travel time. Missed vacation time and now you guys are messing with my professional life. |
0 | 1 | 0.6743 | @USAirways no you call me. |
0 | 1 | 1 | @SouthwestAir jumped the gun a little Cancelled Flighting our flights? No other airline is Cancelled Flighting out of Louisville. You're ruining my vacation. |
0 | 1 | 1 | @AmericanAir two Cancelled Flightled LGA flights. Both by @Delta took off. Looks like I have a new carrier @Delta! |
1 | 0.6596 | null | @SouthwestAir That would be brighter than all the stars combined on the red carpet tonight! |
0 | 1 | 1 | @JetBlue i am sharing it to the public. I fly 20 times a year and sitting now on the tarmac in fll. Your staff is the worst i ever met. |
0 | 1 | 0.3631 | @usairways It was 9º, and some of us had left coats in our luggage in anticipation of cramped overhead bins :| |
1 | 1 | null | @united thanks for moving my dad on to my my mom's flight. You helped make his birthday start with #FriendlyFriday Awesomeness! 4 paws up! |
0 | 1 | 1 | @USAirways link didn't work via Mobil. |
1 | 1 | null | @SouthwestAir thankyou :))❤️ |
0 | 1 | 1 | @USAirways flight to Des Moines Cancelled Flightled. Unacceptable to be booked on flight on Tuesday because of work commitments. 2hrs on hold |
0 | 1 | 1 | @USAirways ordered a Scotch & water and F/A asked if I wanted full glass or half? 60 yrs old and first time ever asked that???? |
0 | 1 | 1 | @united I was originally trying to share details but the link Jimmy Samartzis Vice President - Customer Experience sent me expired. |
0 | 0.6665 | 0.3446 | @SouthwestAir how many others didn't know you are stopping non stop flights to ATL and from to Hartford Ct as of April ? |
0 | 1 | 1 | @VirginAmerica my luggage is gone. I've filed my paperwork, promised a call/email. Still no resolution or response from central luggage. |
0 | 1 | 1 | @USAirways technical issues = inefficient computer triage system. Personality/ compassion of operators = not. Sad example of sad company. |
0 | 1 | 1 | @SouthwestAir I understand a delay but to be stuck on the plane longer than the flight is unacceptable |
0 | 1 | 0.6847 | @SouthwestAir Why can't I find a cheap flight from DC to St Louis? The prices went up like crazy for April weekends! |
0 | 1 | 0.6375 | @AmericanAir It just hangs up and your agents on the ground are useless. How don't I have a seat on a first class ticket booked weeks ago? |
0 | 1 | 0.6319 | @SouthwestAir I've been on hold for the last 2 hours - no progress #pleasehelp #stranded #whenitsnowsitpours #tgcyaLate Flightr |
0 | 0.6634 | 0.3465 | @JetBlue basically stole my glasses, and now I can't drive or see in my classes and they're not answering my phone calls. #thanksJetBlue |
1 | 0.6507 | null | @USAirways nice touch with using my first name. Very intimate. I'll be filing a claim soon to be reimbursed. Have a us airways day! |
0 | 0.6878 | 0.3444 | @AmericanAir make that 7hours now |
0 | 1 | 1 | @united you need to retrain your flight attendants. Saying there is no more room for carry ons when there actually is, is not cool. |
0 | 1 | 1 | @SouthwestAir trying to rebook flight. On hold for 23 mins before disconnected and now almost 40 mins? Unbelievable. http://t.co/0BJNz4EIX5 |
0 | 1 | 1 | @united Ice, which I totally understand. But when a large number of us are facing 15+ hours of time and overnight Cancelled Flightations it seems like |
1 | 1 | null | @USAirways no problem. Things worked out at airport. Thanks! |
0 | 1 | 1 | @AmericanAir all flights Cancelled Flighted tomorrow and that means I'm stranded at the airport for the night... wow. |
0 | 1 | 1 | @SouthwestAir so why is every single flight out of @PortColumbusCMH Cancelled Flightled for only your airline? |
0 | 1 | 0.6526 | @USAirways Ya'll need to work on your online checkout system. Two bank transactions for one ticket is bush league. Yell at your devs. |
0 | 1 | 1 | @SouthwestAir yeah, all 4 are rebooked for tomorrow AM. Hoping the 3rd time is a charm for no Cancelled Flightled flights! |
0 | 1 | 0.659 | @AmericanAir I did twice.got a letter back saying that your company "doesn't issue refunds for phone bills" help!phone will be shut off |
0 | 1 | 1 | @united here we go again. 2 of 3 segments SFO--New York RT were delayed OVER 2 hrs each! Why do you suck so BAD!?!Maybe another line of bus? |
1 | 0.6535 | null | @JetBlue ha ha! Can I get a wake up call at boarding time please? Large coffee, extralight extra sweet please! |
0 | 0.6455 | 0.6455 | @united I lost my sunglasses on the flight from OKC to IAH this morning (8am takeoff) .. is there any way to retrieve them? |
0 | 1 | 0.6366 | @united it's boarding time for ua3882 but no crewe |
0 | 1 | 1 | @SouthwestAir @CBSsoxfan you get to hold? called twice only to be kicked off.calls 3-6 #phonedied #AListpreferred http://t.co/1TZZ0vbMbS |
0 | 1 | 1 | @USAirways I realize the weather but day after day our flights keep getting Cancelled Flighted. Please prioritize ur passengers and help them |
0 | 1 | 1 | @united I must stop my relationship with you. You've become greedy and heartless and our long term relationship is over |
1 | 1 | null | @united EWR agent Barbara was FABULOUS and an example of CUST. SERV. A pleasure talking to you😊 http://t.co/KMQuLY9g5E |
0 | 1 | 0.716 | @SouthwestAir I would still have my companion pass if your ridiculous airline hadn't stopped partnering with Hilton Hotels - GENIUS!!! |
0 | 1 | 0.6522 | @USAirways the gate agent said "it's booked in full. Sorry" I had a ticket with a 1st class seat. I will call customer service when I land. |
0 | 1 | 0.6804 | @SouthwestAir - stuck on the runway, again. Delayed on Wednesday. Not a good way to take care of your loyal customers. |
0 | 1 | 0.6399 | @AmericanAir @USAirways if this is how your merger is going to go, you fail! Huge probls w/comm on DFW storm. Cxld rtrn flts. NOT COOL!!! |
0 | 0.6919 | 0.3594 | @SouthwestAir I fly SWA a lot - ALWAYS purchase EB and NEVER past A30... Rethinking the SWA process. Very misleading. |
0 | 1 | 0.6591 | @AmericanAir I’m still waiting - this has been going on far too long. Is there someone I can speak to? |
0 | 1 | 1 | @VirginAmerica Grouping Virgin in with the others now. BOS weather has exposed their actual Cus Serv model. Never Flight Booking Problems with Virgin again! |
0 | 0.7024 | 0.7024 | @JetBlue if you want to fly in a storm that's your right. But give us the choice. We have kids and don't want to chance it. #nixchangefees |
0 | 1 | 0.6596 | @united crashed trying to check in. |
0 | 1 | 1 | @JetBlue come on! Already delayed 2+ hrs on flight 1415 as we waited for the pilot to come from Boston, now you reassign him?! Endless trip. |
0 | 1 | 1 | @USAirways fuck you. |
0 | 1 | 0.6809 | @united hey, left my computer bag, w/computer inside, in United, filed online report, no response |
1 | 1 | null | @JetBlue thanks! Have a good Sunday. |
0 | 0.6866 | 0.6866 | @SouthwestAir you could be a little more accommodating with extending my flight credit.Whats 10 extra days!#notahappytraveler |
1 | 1 | null | @JetBlue thank you. We are finally at the gate. |
1 | 1 | null | @united just did! Thank you! |
1 | 1 | null | @JetBlue so happy you can accommodate peanut/treenut allergies on flight! 1st online cover from air provider |
0 | 1 | 0.6673 | @AmericanAir face palm!!! Cannot believe the last 24 hrs 1.5 hrs of sleep and No and no and what you can't do...... |
0 | 1 | 1 | @VirginAmerica trying to book a flight & your site is down 😁 |
0 | 1 | 1 | @USAirways Disgusted with your poor customer service. U wrongfully remove > 65,000 miles from my Dividend Miles and no live person, |
0 | 1 | 0.3754 | @SouthwestAir . I don't like the new schedule. No more nonstops from PHL to FLL or PBI? We are not free to move between those cities. Sad. |
0 | 1 | 0.6667 | @SouthwestAir Thanks for the text, but not exactly timely 8). Data throughout issues today maybe? http://t.co/aaU9MKA6Zy |
1 | 1 | null | @united received my bag. I appreciate taking care of the matter and following up! |
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