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airline
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airline_test_300
Air Arabia is a low-cost airline - never had such legroom at other airlines in economy class. Staff was very friendly and helpful. I can recommend this airline for travelling in the Middle East.
negative
airline
test
airline_test_301
Both flights left an hour late without explanation. When we booked flights in Australia we chose our seats and our choice apparently accepted. We reconfirmed this at check-in but upon entering the aircraft we discovered this not to be the case and we were not even sitting together. On the first flight the audio did not work on my seat and on the other the visuals were running without audio. Staff tried to speak English but generally had a poor capability so communicating in Spanish was more effective. Some staff were unfriendly and all staff disappeared for about five hours after serving the meal on leaving BA. Snacks and drinks were available in the galley areas but this was not announced so passengers only found out about it through diffusion. We flew a number of internal flights with LAN which is worlds ahead of AL on service.
negative
airline
test
airline_test_302
Delayed 6 hours with no explanation dirty trays chewing gum on the arm rests. The flight crew sat in the departure gate and took up two rows of seats while we all stood. An overhead TV that didn't work and a loud speaker that was so loud we had our fingers in our ears. Nothing impressive here.
negative
airline
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airline_test_303
Mexico City airport is poorly labelled and difficult to find your way around. When we asked staff for help or directions we were given different directions each time. Since we has a 12 delay due to yet another flight cancellation we tested this hypothesis on a 7 staff members. When we originally selected our flights to Costa Rica this airline offered the best route. Flight times were great no more than 2 hour layovers and we were to reach our destination in less than 9 hours. By the time this airline finished canceling and delaying all our flights it took us over 30 hours to reach our destination. Total fight time was only 6.5 hours. Plus we were given immigration documentation in Spanish only and told it didn't come in English.
negative
airline
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airline_test_304
The airport terminal was extremely warm and the flight left late. Not sure what the problem was but it was very hot on both flights. Since our flight left Cancun late we had to run from one gate to the other in order to not miss our connecting flight. So of course since we barely made our flight our bags didn't we were told our luggage would be delivered the next morning - well it is almost 8 pm and still no luggage. Not sure I would ever fly Aeromexico again.
negative
airline
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airline_test_305
I was shocked because I bought a more expensive ticket that allowed me to carry 2 bags. However in the fine print of Aer Lingus it states that whether you carry one or two bags the maximum weight allowable is 20kg. This makes absolutely no sense in having 2 bags of 10kg since the bag itself weights about 2kg to 3 kg so you lose out if you carry 2 bags. Your total weight allowance shrinks from 20kg to 17kg if you carry one bag and if you carry two bags it shrinks from 20kg to 14kg as the 2 bags will weigh 6kg in total. So I paid extra money for absolutely nothing. I thought that when you paid extra money you will be allowed to carry 2 bags of 20kg each (totalling to 40kg). This is the worse thing I found about Aer Lingus. I had to pay EUR75 for 5 kg overweight. Also this flight had no business class and I had taken the highest class available called Economy Class Flexi Fare. Even my Star Alliance Gold Card was not useful.
negative
airline
test
airline_test_306
Firstly the plane from Moscow to Paris arrived late causing us to have a delay our original transfer time between Terminals at Moscow was due to be 1hr 55mins but with this delay it was about 30 minutes now. Eventually boarded and was a nice trip. Arrived Moscow through Passport Control and Security then a long fast walk to Terminal F told to go to gate 46 arrived there no passengers around then told to go to another gate arrived there to find the flight was delayed for technical reasons original boarding was at 20.00hrs but told to come back to the gate at 21.05hrs. At the new time were let through to go onto the Air Bridge instead of an aircraft at the end of the bridge was a metal staircase and buses got on the bus doors wide open minus 20 outside. Eventually doors closed bussed to far end of airport and held in the bus 50metres from the aircraft a wait of 20 minutes and we were let onto the plane after our brisk 50m walk. Passengers boarded then 2.5 hrs after original take off time we eventually got into position. Flight okay food edible. Upon arrival at BKK just after landing and heading towards the Air Bridge passengers rushing to get to the door the plane had not even left the taxiing area. For me a never again adventure with Aeroflot.
negative
airline
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airline_test_307
Every single flight was either cancelled or delayed. The staff are generally not that bad and they take a lot of stick from people. Food no real issues. The flights themselves are just so unreliable.
negative
airline
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airline_test_308
All eight flights were more or less on time the planes were clean and baggage always arrived without delay but service on all flights was poor and food all but inedible. There is a difference between the internal and the intercontinental flights however: the cabin crews on internal flights were just indifferent and bored on the intercontinental flights they were rude and in some instances overtly hostile. Ground staff generally falls into the category "indifferent" with a few positive exceptions. Conclusion: Try avoiding Aerolineas for intercontinental flights but for internal flights it's ok.
negative
airline
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airline_test_309
After the flight was delayed for 2 hrs in TIJ with no explanation the ground crew had the audacity to ask me why we were late to catch the CUN flight. Seats were very uncomfortable for Biz class no leg room and the pitch hardly had any angle. My neck was hurting after couple of hrs. Food awful. FA's couldn't care less attitude made this 6 hrs trip unbearable.
negative
airline
test
airline_test_310
Flew from Chicago to Dublin Ireland then back from Dublin Ireland to Chicago. The trip there was fabulous! Great customer service great food! The trip home on the other hand was disappointing. I have never experienced such rude customer service. The food was also extremely spicy when I asked if I could buy some snacks since I was starving I was informed that they cannot sell me any. Won't be flying Aer Lingus again.
negative
airline
test
airline_test_311
Cabin crew extremely rude simple requests such as glasses of water plainly ignored. Food was sub standard and if you felt peckish after the meal you were abruptly told to go help yourself at the rear of the plane to a platter of soggy cheese and butter sandwiches. Same for drinks pour- your-own-glass at the back of the pane in full view of the cabin crew who just pretended you didn't exist. Overall cabin crew appeared quite blasé and pompous.
negative
airline
test
airline_test_312
Flight was showing delayed on the airport website still on time on the AR website. Unable to process web check-in. Complete chaos at the airport since the previous flight had been cancelled and the flight after ours was also cancelled. Not a single AR check-in staff or management available. After one hour of waiting with no announcement in English or Spanish or any AR check-in staff in sight we decided to take an 18 hours bus ride to ensure we get to BEU on time for our flight back to Canada the next day.
negative
airline
test
airline_test_313
Initially scheduled for departure at 18.05. Delayed various times until finally dropped from the monitor after midnight. Flight was cancelled no announcements in English very few announcements in Spanish. Misleading information about new flight the next morning initial departure at 06.30 from AEP then at 09.30 from EZE final departure ex AEP at 09.30. Only compensation for the 16 hours delay a dry piece of pizza and a can of Sprite. Flight was an old B737-500 despite the rebooking we were on standby for this flight and got the last seats on the aircraft.
negative
airline
test
airline_test_314
Shocked to learn a week before the trip that the flight was changed to have a layover in Mexico city. Now the flight turned into a 8 hour trip. Despite never advising of the change Aeromexico had the audacity to try to charge a $150 cancellation fee. On the connecting plane I spoke to other passengers who gave similar or even worse stories. Some said the website still showed a direct flight from their destinations even though it had changed.
negative
airline
test
airline_test_315
I have to say that I am a frequent flyer with Aer Lingus over the years and I have seen a steady deterioration in the customer service of the airline attendants. I feel that re-education in customer service would benefit many employees of Aer Lingus. Quite frankly food was almost thrown at us when served no smiles and no manners! My friend is a gold circle member and did not accept the dinner served he asked for cheese and crackers and was told there was none.
negative
airline
test
airline_test_316
Despite having bought the ticket with KLM's Flying Blue programme number I was forced to pay extra fee for my luggage. Staff very unfriendly even when I asked for such a standard thing like having my own personal copy of inflight magazine. My luggage got lost. Interior of airplanes shabby.
negative
airline
test
airline_test_317
Flight was on time ground handling efficient. The flight was operated by the small ARJ Aircraft the Crew was inefficient and rude. Meals were below average.
negative
airline
test
airline_test_318
The service was appalling. I pressed the hostess button numerous times with no response. One meal throughout the journey was inadequate with a very small snack before landing. My snack was a soggy sandwich and breakfast was no better. I will not recommend this airline. Quality is of the essence.
negative
airline
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airline_test_319
Pleased about the leg room however their flights late or just cancelled for no reason. The food was ok hostesses were direct with them wanting to give you hot drinks cold drinks or snacks. Check-in took 1 hr 40 mins so be prepared.
negative
airline
test
airline_test_320
Was not allowed to choose a seat when purchasing a ticket not during online check-in either and at the airport I was told the plane and seats were full. I was stuck by the window with the wall sloping inward - I am a large wide-shouldered man. Flights were torturous as was waiting on the tarmac for 30-40 minutes with no explanation as to why. No food or entertainment available.
negative
airline
test
airline_test_321
Flights were on time and boarding was well-organized. The seats were comfortable but everything looked tired and not exactly pristine. IFE is nearly impossible to use as the touch-screens wouldn't respond to pressure. The meal was okay (biryani chicken) though the piece of meat was about as big as an eraser. The flight attendants (save for one very nice girl) were sulky and bored and made us all feel like we were cattle. As we left the plane the cabin attendant didn't even look up into our faces when she said goodbye. In a nutshell the price was good but the service was shocking given the generally warm nature of all the Irish folk I know. Most peculiar.
negative
airline
test
airline_test_322
Just prior to departing the gate there was a loud commotion in the rear of the plane - it seems we were traveling with a restrained reluctant prisoner. We checked in for our return flight in St. Petersburg for Amsterdam. We requested that we and our luggage be booked thru to Detroit. the attendant assured us that it was done. Upon arrival in Amsterdam we were informed by KLM that they did not receive confirmation of our flight from Amsterdam to Detroit and our seats had been resold. 10 hours later we were aboard a Delta flight on the way home. The issue was not in translation because our request had been relayed by our Russian Tour director and our luggage was booked thru to Detroit. Never again.
negative
airline
test
airline_test_323
Not impressed staff sometimes quite rude. One meal with drinks provided after take off soggy sandwich about half way and small snack before landing. Drinks few and far between we could go and help ourselves to warm drinks with no ice. Overall would not fly Air Austral again and would not recommend it. Return flight not better!
negative
airline
test
airline_test_324
The aircraft is in poor condition and the airline personnel are not helpful. They won't even give passengers an explanation for the delay and told us to file our complaints online.
negative
airline
test
airline_test_325
At check-in I requested for check-thru for my baggage but the man in the counter said it is not possible. I got alarmed when my other colleagues (we were in a group reservation) baggage were checked-thru. I had to recall from baggage and made to baggage drop for check-thru to Manila via Narita. Mexico City to Tijuana leg we were assigned a seat number - 14E which did not exist. So they found us seats on row 22. When we reached Tijuana we stayed on board and we asked if we needed to change seats as we were given boarding pass with different seat assignments. Again I was assigned seat 12A which still does not exist in the plane. We were made to sit in other seats and we had to bring our blankets and earphones because they do not issue fresh ones. We had connecting flights in Narita for our trip to Manila. When we got to Manila our baggage did not come with us. For 2 days we tracked our delayed baggage and learned they were not loaded apparently when we left Mexico.
negative
airline
test
airline_test_326
A 7.20pm arrival became a 8.45pm arrival.
negative
airline
test
airline_test_327
I paid 457 euro with taxes included which was a great price. The plane going over was shabby looking inside with no IFE. The food was just ok and the cabin crew never even smiled once or were standing at the door with leaving the plane. I say over all they need to improve on customer service and update the planes a little.
negative
airline
test
airline_test_328
All flights were delayed about 2 hours without explanation. Staff in Budapest and Moscow - very rude they don't speak English and whenever you ask something the answer is "we don't know".
negative
airline
test
airline_test_329
Male flight attendants on the flight to RUN - nice however food provided is limited and alcohol only during meal times. Water is in short supply and passengers at the back of the plane were forgotten about almost all the time and rationing of water became an issue towards the end of the journey. Passengers were made to stay overnight in RUN - hotel stay provided to some passengers were terrible no assistance from the airline or hotel and dinner not provided (incur at passenger's expense). Return flight home was canceled with no word to most passengers (only upon check-in). Flight was canceled due to poor maintenance of the plane which suffered system difficulties on it's previous long haul journey and was forced to attempt emergency landing 3 times - and we were going to take this plane home! Was put up again at the same terrible hotel for the night. Female flight attendants extremely rude impatient and unwilling to communicate to passengers who cannot speak fluently in French. Very disappointed in the service provided by Air Austral will not fly again.
negative
airline
test
airline_test_330
Delay of about 2 hours for a flight that lasted 45 mins. saw the plane. No crew member or agent to ask for information. On board the crew were not attentive and paid little attention to passengers.
negative
airline
test
airline_test_331
I flew from Ushuaia back to Buenos Aires and it was absolute chaos. The previous 2 days flights had been cancelled due to Chile Volcano the airport was full of people and there was no organisation or communication for waiting passengers. There were lots of angry passengers a TV crew and lots of police but a lack of Aerolineas staff.
negative
airline
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airline_test_332
They cancelled our flights and had wait hours in Argentina. The crew were not polite they did not provide accommodation and did not listen to our complaints. I needed to call to New Zealand to get someone from Aerolineas to answer my queries.
negative
airline
test
airline_test_333
Check in took 1.5 hours we got 5 seats two or 3 rows separated from each other (3 kids 47 and 10). We relied on the kindness of people on the plane to get all the seats together. For delays we lost the connection flight to SLP in Mexico City and we got a flight next day (18 hours later from our original). I asked for compensation for the hotel expenses We got nothing but the worst is that at the next day We just find out that local passengers got hotel expenses and we were international. I am going to use this airline.
negative
airline
test
airline_test_334
There was no announcement of the cause for the delay. It took the agents about 10 minutes to check a passenger. As passengers finally trickled to the gate there was no agent and no sign confirming that this was an Aeromexico departure gate - and there was no plane. On the return May 29 things were still a bit slow that's when the agent told me that she had arrived at work on May 22 to find totally new screens on which she had received no training. The system also told them (on May 29) that I hadn't paid when in fact it was a prepaid Expedia ticket. Apparently they had changed the flight number right as they were switching systems and my reservation was not transferred correctly. After my flight boarded they announced that the co-pilot hadn't arrived! Hence a half-hour delay. Totally amateurish performance throughout by this airline which I will try to avoid flying.
negative
airline
test
airline_test_335
A one hour flight. My luggage was left in Edinburgh. There was little in the way of service or concern and I was left with the impression that this happens on a regular basis.
negative
airline
test
airline_test_336
Short leg flights were okay. Just 2 hours although we didn't see much of the crew and surprised that the only refreshment available on board had to be purchased. Long haul legs were another story. Incredibly disorganized "mob boarding" in Boston. Flight crew on outbound leg were quite grumpy and unfriendly. I had pre-ordered a vegetarian special meal with an allergy requirement. They got the allergy but not the veg part and I was presented with a hunk of chicken which the flight attendant said she thought was "Just a bit of tofu." Offered cheese and crackers. Returning I had called to make sure I got a suitable dinner. Well they had one but I heard them give it to the woman behind me. I had to explain to her that she had my food and get it back. On the return flight a flight attendant came with a big bag of blankets tossed the bag into the corner ripped the bag open and said not one word to anyone. No hot drinks available in the first round of service. Dinner trays stayed around far too long. On the return leg the promised "afternoon tea service" was delayed and was basically thrown at us. After we landed there was no attention from the crew. I've been flying internationally for nearly 50 years and have taken a lot of airlines and never seen anything quite like this.
negative
airline
test
airline_test_337
Got the lowest price available by a long way so wasn't expecting too much. The flight from PVG-SVO was at 1.40am - the new planes apparently are on the earlier route so the plane was very spartan with shared TVs which showed one film throughout the whole journey. Staff were so serious that it was quite comical (does it hurt to smile?). SVO-AMS was again on a very basic plane this time with no TVs at all but at least the staff were nicer despite very poor English. Acceptable for a very cheap flight but I wouldn't choose them if there were other airlines at a similar price.
negative
airline
test
airline_test_338
Both flights were with ATR-72 aircraft. The interior of this aircraft was very cramped with hardly any leg space. The aircraft definitely showed its old age. The flight from Mandalay to Yangon was free seated and flight was completely full. The in-flight service was nice and they served savoury croissants and cakes with drinks. Regarding reservations the booking system is fairly tricky. Also the airline requires the passenger to confirm the flights at least 24 hours before departures. Yet the 4 phone lines are constantly busy. For both flights our hotels repeatedly tried calling to no avail. Air Bagan offers value for money because there is hardly any competitive alternative today.
negative
airline
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airline_test_339
My only issue was the size of the seats in economy - a tight fit.
negative
airline
test
airline_test_340
Only flew Air Austral for medium haul (RUN-SEY) but was excellent! Good service much space good food and very friendly staff! Next time we might choose them also for long haul.
negative
airline
test
airline_test_341
Very friendly staff at both airports and during flight. 777 are in good shape and the cabin clean and comfortable. Food was excellent - also a lot of choice for drinks including wine during dinner. Cabin crew present and often come along with water during the night. An amenity kit is distributed after takeoff with socks earphones earplugs and eyemask. Only drawback is that there are no PTV's and there's not much info from the cockpit. All in all a very good experience.
negative
airline
test
airline_test_342
I have travelled with Air Austral 4 times between Johannesburg and Reunion. My first trip was in 1992 - my latest was in November 2005. Before my latest trip I was of the opinion that they were one of the best airline I had flown economy class. Their B737's were configured 100% economy. Now they have a 'Business Class' and economy seems to have deteriorated to 'Cattle Class' - and they are 'just another airline'. All of their service levels have dropped to mediocre. I still plan to use them again this year as I love the island and Air Austral are the only airline that flies from Johannesburg to Reunion.
negative
airline
test
airline_test_343
We were left in New Zealand and passengers weren't advised of new flight time on different airline - the whole team disappeared from airport and left passengers wondering what to do. We had to pay $100 to get our bags to Sydney with Air NZ because they have a different baggage allowance. Little customer service skills.
negative
airline
test
airline_test_344
The planes are evidently old and the entertainment system is very mediocre especially for a 13+ hr trip. The food given was good enough and the crew was nice although they didn't offer anything unless you asked them. The biggest problem was the schedule on my return flights the plane from Rome to Buenos Aires was delayed 6 hrs we had to wait 6 more hrs in Buenos Aires to get back on a plane to Santiago (delayed an extra hour). They were good enough to move me and my sister to Business Class from Rome to Buenos Aires because of the problems although this was possible only because my dad and uncle were in Business already. Business class didn't offer many improvements in comparison to other airlines the seats although more comfortable than the Economy ones weren't as good as other airlines and the entertainment system was almost the same as in Economy.
negative
airline
test
airline_test_345
However I am disgusted with the way that the airline has handled the problem with the Volcano in Chile. I understand that flights need to be cancelled but Aerolineas is not communicating with its passengers and is also not making any attempts to help those trapped in Argentina due to flight cancellations. The staff were very rude even getting up and walking away. It is such a disappointment to see the way that passengers are being treated. Those of us trying to reschedule our flights are having problems getting through to the call centre. Very unprofessional.
negative
airline
test
airline_test_346
Last leg AeroMexico MEX-MZT ground staff in MEX unhelpful checked in as soon as possible and still couldn't get us seats together (only two of us) for any of our connections. Trying to submit comments to their customer service afterwards gets you no where except repeated automated messages and there is no customer service number you can reach from the UK. I would never fly them again if there was an alternative.
negative
airline
test
airline_test_347
He offered no help and even attempted to mock me. As beautiful as Cancun was I would never go back if my only option was to fly AeroMexico. Cheap flights means cheap service and even worse customer assistance.
negative
airline
test
airline_test_348
Supposed to leave SJO and be home by 3:30pm on Saturday. Did not arrive home until Monday at 3.30 pm. This airline was a joke. The first day they had us wait in the airport for 12 hours only to tell us we wouldn't be able to leave. The next day our flight was delayed due to a flight attendant not having correct documentation to leave the country. Due to the delay half the flight missed their connections in Mexico City causing another overnight stay. We were never offered a refund for the flight or any inconvenience it caused.
negative
airline
test
airline_test_349
Had a disappointing start to our holiday! Delayed 2 hours from Manchester to Dublin no one kept us updated and when we got on the aircraft it was filthy! Never flown with Aer Lingus before and don't plan on flying with them again!
negative
airline
test
airline_test_350
Allocated seating and good snack served with excellent customer service. Would fly with them again any time!
negative
airline
test
airline_test_351
Our choice of Air Austral the first time was based mainly on the basis of our connection possibilities from Denmark. Next time it will be as a choice made by satisfied and loyal customers that believe that good treatment should be rewarded.
negative
airline
test
airline_test_352
I found the service was excellent and far superior to that of Air France.
negative
airline
test
airline_test_353
I use to fly on Air France in classe Alize (Economy Plus) but recently I tried Air Austral for the first time in Classe Loisirs (Economy) and was far more satisfied with the level of customer care in terms of punctuality high food quality and friendly staff. As being part of the Air France Frequence Plus scheme the good news is I can get some qualifying miles and this code-share flight makes my life easy as I don't need to change airport - ie remaining in CDG and not going to Orly. So I would recommend Air Austral in terms of: Comfort: their B777 is modern the seats are more comfortable and you have more space to put your hand luggage in the compartments above your head. Food: even in Classe Loisirs you have a huge plateau and you are really spoilt. Customer care: excellent staff. They provide you with warm towels as you get on board and in the morning. They also pass through at night asking you if you want some water while everyone is asleep. Everything with a smile! Punctuality: both outbound and return flights left on time. Unfortunately I read that Air France will stop this code-share flight with Air Austral and I find this decision very sad. I wish everyone who is part of Frequence Plus loyalty scheme to convince Air France to come back to its decision as the CDG-RUN-CDG must not disappear. Air Austral is the getaway to Reunion via CDG for all European and worldwide customers and you won't be disappointed. Thanks to Air Austral we are getting better airline service to Reunion excellent staff quality and well-deserved comfort. I'm very happy about their level of professionalism and the image the airline portrays of Reunion Island.
negative
airline
test
airline_test_354
There punctuality is great they are more often before time rather than on time. Recently i got the opportunity to try there new RUN-CDG-RUN flight in club class. Here also am very satisfied. There REPS in Mauritius are very competent. I recommend you this airline.
negative
airline
test
airline_test_355
I have not been disappointed. The onboard crew was extremely helpful and smiley from boarding to disembarking. The seat which can recline 140 degrees -almost flat bed - is very comfortable good width and pitch. The food is tasty and includes a creole dish accompanied with spicy condiments and an interesting variety of wines. Even the bread is warm unlike other airlines I'm used to travel with. I have been especially impressed by the quality of the service on board and this from the FA to the captain. Good work.
negative
airline
test
airline_test_356
Rude staff most dilapidated aircraft and 13 hours late - need I go on. Cheap rates but not cheap enough.
negative
airline
test
airline_test_357
Luggage didn't make a flight in Mexico City then was delivered to hotel in Cancun. All luggage from group of 10 traveling the same route had been completely ransacked with items stolen. On return trip Aeromexico customer service was a joke and did not tell me I should check an item in Cancun that was too large to fit in luggage. Flight attendant helped place it during the first flight. It was then confiscated in Mexico City due to different security standards there. Mexico City airport was also a nightmare.
negative
airline
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airline_test_358
Business class seat were very uncomfortable. A red eye flight but cant sleep due to the seat type.
negative
airline
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airline_test_359
They serve you just a meal and after the crew disappear - no movies and music program was not working well. Boeing 737-800 and for six hour flight is a narrow plane.
negative
airline
test
airline_test_360
First was delay the flight 7 hrs then the early fight I had at 7am was pushed back 3hrs with no phone call. Communication is important and so is time. The flight you book is tentative so don't be surprised if you book a flight and end up with a flight at a different time.
negative
airline
test
airline_test_361
Main complaint is about the badly designed website. I was flying Shannon to Boston and then on to Tampa with JetBlue. AL kept emailing me to complete the "Additional Information Required". However their website kept rejecting my booking reference. Tried to email them (no reply). Tried over 3 days to telephone AL kept getting recorded messages. Spent at least 1 hour trying to get through to a "person". Eventually did to be told my booking reference was rejected as I was flying on to another destination (Tampa). Then she took the additional info and did it for me. Seems this is a routine problem! AL also could not print off Jetblue boarding card Jetblue referred me back to AL.
negative
airline
test
airline_test_362
Unfortunately A330 was unavailable for this trip (despite being advertised on the website) and instead we boarded a Soviet era IL96's. Flight left at least an hour late many of the seats failed to recline and there was no onboard entertainment system in economy. No apologies were offered for this bait-and-switch move by the airline. A glance at the business class section revealed two rows of slightly oversize seats separated by a curtain across the entire width of the cabin. If I were a business class passenger I would be furious . Other than that the flight was relatively smooth and uneventful. My advice would be to avoid this airline on flights over 3 hours and go with the competition instead.
negative
airline
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airline_test_363
Flights were always in time the planes are modern staff is very pleasant and we felt very safe on board. Check in without problems free seating and even for bigger people sufficient legroom . Would fly again with Air Bagan
negative
airline
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airline_test_364
Modern ATR 42 aircraft good safety briefing very quick turnaround with seat allocation on way out (70% full) and free seating on return. Aircraft departure on time and luggage off quickly each time. Snack soft drink and tea/coffee on short 45 minute flight. Great views from 16000ft over Irrawaddy plain and Arakan hills and exciting approach over the sea and surf to short landing strip between the palm trees. Good experience.
negative
airline
test
airline_test_365
All flights on time clean planes even the older Fokker 100 a nice in flight snack and very friendly flight attendants. Since I was traveling in the off season most of the passengers were actually local with a few package tourists on the return leg. Boarding passes handwritten you must also show your passport for domestic flights in Myanmar.
negative
airline
test
airline_test_366
Inflight experience good with clean cabins and nice and attentive crew. They served even on this short flight a little breakfast with cold-cuts and cold omelette which was ok. As the previous comment states the problem is rather the infrastructure on the ground. Everything is still very old fashioned with hand written tickets and passenger lists and baggage handled by hand or on trolleys pushed by man as well and power shortage even in public airport areas. Booked through local travel agent who kept us informed of flight changes so saved us the hassle to deal with airline ticket sales directly. As we were on a holiday it was a bizarre but entertaining experience and it felt like what airtravel must have been like 50 years ago.
negative
airline
test
airline_test_367
The flights were operated by ATR-42. Seating is not comfortable unless you take an emergency-exit row but on 40-50 minute flight you don't need comfortable seats. Inflight service great. Wet paper towels given to each passenger on the entrance to the plane. The food service was rather interesting - they gave us a chicken sandwich (really tasty) then they brought around some coffee and tea and about 10 minutes later-Cola and Sprite on a tray. Crew were very friendly and polite. Yangon Airport in its domestic part is really not modern with some not- functioning facilities and broken toilets. Thandwe airport is an experience itself! Overall Air Bagan offers excellent reliable service and I will fly it again when visiting a wonderful country Myanmar!
negative
airline
test
airline_test_368
In this time they lost my baggage for two days cancelled one flight with no previous notice delayed two times and worst of all the last airplane we took tried to depart and stop last minute twice due to technical difficulties. We had to wait for 24 hrs for them to fix it and lost our connections to Mexico. The company refused to assist us to solve any problem and kept saying : there's nothing we can do present your claim on line. I will never flight with Aerolíneas Argentinas again!
negative
airline
test
airline_test_369
All five flights had significant delays with complete abdication of responsibility by airline staff who lied to and misled passengers. flight from Havana to Mexico City was delayed by 24 hrs with the ground staff in Havana clueless on the reason for the delay for the first four hours. Shabby treatment of all passengers the next day with no water or food. Flight back to Mexico City was 2hr s45min - and we were served peanuts. Crew unfriendly do not like to smile.
negative
airline
test
airline_test_370
I was disappointed by the service from Cabin crew. On previous trips crew were friendly and talked to passenger. CDG-PVR leg operated by a reconfigured 767 with expanded Business class cabin. Flew economy - seat was ok but with no foot-rest. MEX-PVR-MEX operated by EM-145's they only had one cabin attendant. I had no real issue apart from the fact the crew were not that friendly.
negative
airline
test
airline_test_371
Experienced a poor service throughout except for the food. At check-in I asked if I could request an aisle seat or one with extra legroom (I'm 6ft 7ins) I was told I had to pay 50 pounds if I wanted it. Of course this made the journey very uncomfortable straight away as on both flights I was sat in between passengers. Both aircraft's were very old especially for the long haul Moscow to Shanghai. Entertainment consisted of a projector and white screen at the front of the cabin - the worst entertainment I've ever endured on a 9 hour flight. Staff seemed slow and unresponsive at times however did serve regular drinks and the food was nice. In future I would rather pay a bit extra with other airlines. Overall a poor service.
negative
airline
test
airline_test_372
We booked a number of domestic flights with them and tickets were written out with OK status on February the 12th when we picked them up in their downtown Yangon office. A week later when we checked in at Nyaung U for a NYE-HEH flight Air Bagan staff told us flight AKY-RGN we booked was cancelled and we had to contact Air Bagan in Taunggyi once we arrived in HEH to arrange alternative travel. After arrival in HEH we contacted Air Bagan in Taunggyi who told us no flights were cancelled. We asked them to verify this again and later that night Air Bagan called us we didn’t have to worry and the AKY-RGN flight would certainly fly. A few days later we flew HEH-SNW and as we had a reservation to fly SNW-AKY the next day we once more checked with Air Bagan at SNW airport on the AKY-RGN flight. We now were told AKY-RGN was cancelled as AKY airport would be closed ‘for maintenance’ for several days! The SNW-AKY we booked would still operate but as return flights for the next days would not operate we of course decided to cancel SNW-AKY. Air Bagan didn’t seem to understand why we didn’t want to fly SNW-AKY. Having no return flight from AKY didn’t seem to be an issue for them and they suggested us to buy a full fare SNW-RGN flight. They agreed to refund us the cancelled flights (after paying a cancellation fee) but refund could only be made in the Air Bagan office where we paid the tickets! This would mean we had to go back to downtown Yangon what we hadn’t planned into our travel schedule anymore. After several discussions with Air Bagan staff in SNW and with the help of our hotel manager in Ngapali the next day when we showed up at SNW airport for the SNW-RGN flight local Air Bagan staff appeared to be very helpful and tickets were paid back at SNW airport and fare for the SNW-RGN was ‘Town Office’ and not ‘Published’ full fare. We were very pleased local Air Bagan staff in SNW understood the issue and willing as well to refund us but next time I book a flight with them I’ll think twice.
negative
airline
test
airline_test_373
Although we were put up in a hotel room it still lost us one day out of 10 of our hard saved visit to relatives. Waited in Auckland airport for 8 hrs before they ferried us out to hotel - dinner at 3am and had to be awake by 8 to go again (we had kids with us). Flight home was delayed again at Argentina (captain turned up 2 hours late).
negative
airline
test
airline_test_374
The first flight (Bogota to Buenos Aires) suffered a 12 hour delay four internal flights in Argentine were all delayed (hours of delay) and the last one (Iguazu to Buenos Aires) was cancelled! They took us to a filthy hotel in Iguazu. With these problems it is not worth to talk about service or food.
negative
airline
test
airline_test_375
Food acceptable - I'm not fussy about food. Staff inclined to be offhand and more interested in socialising among themselves. Announcements very thickly accented English - difficult to comprehend at times. Cabin interior - on my first trip the reading light came away in my hand and the projected movie seemed to have been soaked in bleach before screening. On the second trip there was no film at all with no explanation or apology from the crew. Lateness - first trip OK. Second trip a shocker. Six-hour delay in leaving due to unspecified technical difficulties. On late arrival in Buenos Aires confusion reigned with passengers asking each other what was going on as most connections had been missed. By a mysterious process (no thanks to the airline's staff) I found myself on a coach with other mystified passengers thinking we were heading to a hotel for the night (it was very late). Instead we were taken to another airport and hastily put aboard another plane. I got to Brazil but landed in the wee small hours and faced an uncomfortable night sleeping on the floor of the terminal. Aerolineas thereby escaped having to foot the bill for hotel rooms.
negative
airline
test
airline_test_376
It's unethical to say the least. AeroMexico had a good selection of non-stop flights from LAX to PVR. Seats were more expensive than connecting flights on the U.S. based airlines. We were willing to pay extra for the non-stop flight. A week before our departure AeroMexico moved us to an indirect flight connecting through Mexico City. Our only other option was accepting a voucher from AeroMexico and rebooking on another airline at our own expense. Due to the short notice all flights (even connecting) were two to three times more expensive than they were when we had originally purchased the tickets. The annoyance doesn't end there. In Mexico City we only had one hour to change planes. Normally this would be easy. We didn't know we had to go through customs. There were hundreds of people already in line. Needless to say we missed our connection. We waited all day in the airport for another flight that had seats available.
negative
airline
test
airline_test_377
When we called in on seat assignments for the flight over we paid an extra $60 per person for seats that were to have more room (Rows 9-12) so we could sleep better. Turns out that the seats we had on the way home had more leg room and reclined further so that was wasted money. On the way home the entertainment recycled twice so there was a while where you couldn't watch a movie and since we were in the middle of one when it went down had to adjust it to get back to the spot where it crashed.
negative
airline
test
airline_test_378
Glasgow to Dublin flight arrived on time and all US bound passengers were met at the arriving flight and bussed to the international terminal. For this flight we had US Pre-clearance at Dublin Airport. However waiting time was horrendous. Flight was due to depart at 10.15 and at 10.45 we still hadn't completed this procedure. Aer Lingus held the onward flight for all connecting passengers resulting in a one hour delay leaving Dublin. Airbus 330-300 seating was comfortable enough for the 6 hr flight. The on demand video system offered ample films. The headphones however of poor quality and sound. A pre-dinner drink was served. Soft drinks are free alcoholic drinks have to be paid for. Meal was mediocre and tasteless. The crew did not come around offering drinks. The younger cabin attendants were friendly. Older crew members acted like their job was a chore. Many not able to smile. Because we had pre-cleared US Immigration at Dublin we were therefore classified as a "domestic flight" and landed at Jet Blue's Terminal 5 in JFK. Because of this and the somewhat lower fare these points would be the only reason I would choose to fly Aer Lingus again.
negative
airline
test
airline_test_379
Quite new Airbus 330-300 with sufficient inflight entertainment (if its working). Seats very poor actually with much less space than on the A320 I flew to Moscow with. Cabin crew generally never smile and disappear after lunch. Though my personal entertainment system was not working and my seat was broken no one apologized all I got from the stewardess was an unfriendly "yes its broke" then she went away. If you're on a budget Aeroflot long haul might be an option but be aware that you'll suffer big time for the 200€ you save. The difference to Aeroflot short haul European flights could not be more striking.
negative
airline
test
airline_test_380
Loved the inflight entertainment. Selection of movies was superb all new movies. Food was good and seats were horrible - very small and uncomfortable. Could hardly sleep and that's for 8 hrs direct flight.
negative
airline
test
airline_test_381
My short vacation last long weekend was ruined by this airline. Both flights BUE-COR and return COR-BUE were cancelled. In the first I returned to fly next day. In the second (COR-BUE) they sent me by bus (800km). Check with a knowledgeable and honest travel agent before becoming their hostage.
negative
airline
test
airline_test_382
First one cancelled and we took next flight 3 hours later. Second one was delayed. The same with third flight. The last one also delayed before we could board and once onboard we had to stay sitting in the plane at Buenos Aires airport for more than an hour in a very warm day.
negative
airline
test
airline_test_383
BRU-SVO on a small airbus no inflight entertainment and the staff's ability to speak English was average with a smile every now and then. I got a small warm meal for the 3.5 hours flight. Transfer at SVO airport was below average. Friendliness was unknown. SVO-PVG on a brand new A330 with decent leg room and various movies and music on individual inflight entertainment system. I got 2 warm meals though only drinks during meals and not in between. PVG-SVO - old Boeing 767 no adaptive head rests small leg room very little seat recline and no individual inflight entertainment. On boarding I went to sleep so missed the menu card. During mealtime I asked what was provided and got an extremely rude answer. No smile tossing objects at me instead of handing over - very disappointed by service. In general I wouldn't recommend.
negative
airline
test
airline_test_384
Moscow to Dubai the planes were old with no inflight entertainment. My friend ordered vegetarian food before the flight however she ended up with no inflight meal both ways. If your flight is long haul then I would not recommend this airline. For shorter distances it is fine. General staff service was poor and none could speak other languages apart from Russian. Limited food and if you required a drink you needed to help yourself at the end of the aircraft.
negative
airline
test
airline_test_385
One extra bag cost 325 Euro. I could have purchased two tickets providing for two adults with bags for each less expensive. The counter agents were disinterested and responded to each other in Greek which I do not understand. This practice is unreasonable and unacceptable.
negative
airline
test
airline_test_386
Almaty to Bishkek flight cancelled at last minute - no idea why (heard several explanations ranging from technical issues to lack of passengers). No notification from Astana staff until three hours later. I didn't have visa for Kazakhstan so forced to stay in airport transit lounge overnight. Next day tried to get visa at airport so I could drive to Bishkek. Air Astana people completely unhelpful - said it was impossible. Said I could either stay in airport another night until the next flight or fly to Bishkek via Moscow. Persisted and argued. Finally managed to talk to consulate at airport and received visa and took car to Bishkek. Air Astana refused to refund ticket or pay for visa.
negative
airline
test
airline_test_387
Five flights were delayed by over an hour and delays averaged 2 hours late. Each time the website reported an on-time takeoff when we checked prior to departing for the airport. The last time we flew this airline we checked the status prior to departure and it stated "on-time" for our flight from AEP to GIG. When we arrived at the airport the screens stated "on-time" finally after an hour in a line that did not move we noticed a crowd at one ticket counter and went to investigate. Our flight had been cancelled without an announcement. They rebooked us for a flight that left from a different airport and that took a detour through Sao Paulo. Our more expensive direct flight from AEP to GIG turned into a 13 hour marathon with us arriving in Rio de Janeiro seven hours late at 2:30 am in the morning. I will not fly this airline again.
negative
airline
test
airline_test_388
Flight length was between 2 and 3hours each time. On every occasion the flight departure was at least 45mins or more delayed. Planes were generally older (late 80's early 90's) MD-90's. Inflight entertainment is non existent and the food served well below average. The problem in Argentina is that apart from the occasional LAN route Aerolineas sit on the whole domestic market so there is generally no choice of carrier.
negative
airline
test
airline_test_389
The plane we flew was very old had no inflight entertainment and the crew were rude. The flight crew left the seat belt sign on for most of the flight. My advice - give them a wide berth.
negative
airline
test
airline_test_390
The aircraft was an Airbus 330. I was allocated a window seat but had no window. A woman who had paid an extra $50 for a window found herself in the same position but was not given a window. The aircraft was very overheated and had no individual air vents above the seats. The individual lights above my seat illuminated my neighbour rather than my seat. There were inadequate numbers of toilets for the large number of passengers. This resulted not only in severe discomfort for passengers but the water supply ran out in the toilet closest to me resulting in toilet paper not being flushed. The food was as cheap and nasty as I have ever had in Economy. I am not tall but had very little leg room. I could do very little work not only due to the shortage of space but the intense heat of the aircraft. The TV and movie selection was OK but not great but the TV screen in the back of the seat in front of me kept skipping or freezing every time the passenger in that seat vibrated the seat - extremely irritating. On approach to Berlin droplets of water started to drip on me and the passengers around me. On arrival the aircraft parked a very long distance from the terminal building. We were bussed to the terminal - this took about 10 minutes. We were then kept on the bus for another 10 minutes before being released into fresh air. The terminal for Air Berlin at Tegel turned out to be a shed with only 4 customs officers for hundreds of non-EU passengers. It took about an hour in a line to clear customs. (EU passengers cleared in minutes due to their automated passport readers.) I am a QANTAS frequent flyer and ended up on Air Berlin because it is a One World partner with QANTAS. How Air Berlin managed to join that partnership of good to excellent airlines is a mystery only the executives of those airlines can answer. I will be complaining to QANTAS and Air Berlin directly. The small number of flight attendants worked very hard and were pleasant but I felt sorry for them.
negative
airline
test
airline_test_391
Both time the flight was delayed by 5 hours. They seem to cancel flights until the plane is full and then let it go. Cabin staff and ground staff could not care less a very poor attitude. Horror stories from many other passengers about lost luggage. I would avoid using them at all cost.
negative
airline
test
airline_test_392
Delay in Amsterdam because of overbooking and stranded in Moscow. Now one day later I'm still in Moscow. Aeroflot gave explanation. Together with 10 other people we were guarded to a non visa area in a nearby hotel. We received no communication no new boarding pass and service is lacking. We're not even allowed to leave our hotel room. No sign of Aeroflot within the last 36 hours! The hotel guard explains that lost passengers arrive here every day and that this is very common. The whole service is horrible but the worst part is that really nobody cares! Don't expect any service or any communication. We also didn't received our luggage although it's still here at the airport.
negative
airline
test
airline_test_393
The whole experience left me rather bitter and I really don't see the value add from Etihad Airways in partnering with Air Berlin. The following were my experiences with Air Berlin: 1) Couldn't reserve a seat on Air Berlin since my reservation code was tied to Etihad's. Had to make a call to Air Berlin but the initial response from them was to call back Etihad since they couldn't see my reservation in their system. However Etihad told me to call them back again since the flight was to be operated by them and they should see it in their system. After calls to-and-fro Air Berlin managed to retrieve my reservation and assist to reserve a seat (which came with a fee). 2) Baggage limit was only at 23kg. My outbound flight from Abu Dhabi to Frankfurt which was operated by Etihad Airways itself was 30kg. So I had to pay for the excess since I needed to bring back lots of stuff back from my trip. To make things worse the counter at Tegel Airport could not accept my credit cards apparently again because the reservation code was tied to Etihad's and so the payment couldn't be booked to release my boarding pass. So I made a mad dash to withdraw cash and had to go to a Baggage Service counter in exchange for a receipt since Air Berlin does not handle cash. From this experience I will not consider Air Berlin for long-haul flights anymore (being charged for seat reservation and low baggage limit) as there are many other alternatives that can provide more value and cost savings. Nor will I fly with any of the Etihad Airways partners anymore since their systems don't seem to be well-linked up with each other.
negative
airline
test
airline_test_394
Arrived at Sydney airport at 7am for a morning departure to be told flight will be delayed until afternoon. Provided with a lunch voucher I spent the day at Sydney airport flight finally departed at around 1730. Arriving late to EZE I had missed my prebooked hotel shuttle and complained at the airline counter and they gave me a voucher for a hire car to my hotel which was nice. A340 was old seats were well worn and frayed overhead reading lights didn't work overhead baggage lockers difficult to close ancient entertainment system with flickering screen. Food was passable but nothing special cabin crew looked old and tired and mostly stayed in the galley chatting amongst themselves and were not very attentive. The pillow was so small and flat it was a waste of time as was the small think blanket. Every other flight I had within South America with this airline was very late causing inconvenience and disruption to my travel plans. My return flight to Australia was cancelled and I was driven to a hotel and picked up by bus the next morning only to face more delays uncertainty and poor communication from airline staff. This airline is a joke listen to me and many other people here when we say pay the extra money and fly to South America with LAN or Qantas but avoid Aerolineas Argentinas like the plague.
negative
airline
test
airline_test_395
On the way there flight was delayed almost two hours. Staff were rude requested a bassinet for my 3 month old When boarded plane was told there was nothing? Flight home delayed two hours again no bassinet. Staff did not smile when needed pressed the button and waited 20 minutes?
negative
airline
test
airline_test_396
The first stretch was 30 min late and I was forced to run through the terminals to get to my departure gate for JFK. I received no support or information from AB. Upon arrival at the gate I was informed that there was a 5 hour delay for the JFK flight. There was no information on the cause of the delay and staff appeared to be very confused. After 4 hours it was announced that there was another hour delay. The flight finally left over 6 hours behind schedule. The only compensation we received was a bottle of water and bag of chips. The return flight on April 2nd (AB 7249) was also delayed. Originally the delay was 40 min and then turned into over an hour. I therefore missed my connection back to Stockholm and was booked on a flight 4 hours later. The only compensation was again a bottle of water and bag of chips. The quality of the service once the plane was airborne was quite good and the entertainment system excellent (when it worked I was unlucky enough to have a malfunctioning screen on the return flight). In conclusion if you can afford to arrive late then the low ticket prices can make this airline attractive. However I will never fly them again given this rather miserable experience. The combined delays cost me over 10 hours of my life.
negative
airline
test
airline_test_397
Inflight service OK there doesn't seem to be a choice of meal and it is just plonked in front of one. But had plenty of room as plane was only half full. Return trip from Montivideo was hours late leaving for Buenos Aires. I had to take a bus to the international airport but as it wouldn't have arrived there till 0100 I had to take a car (shared with another traveller) for the 0200 flight which left at 0430! Plane was better than the first as everything seemed to work. Cabin staff do their job but not so friendly as other air lines. Lights out after dinner and don't see cabin staff much after that but there is water and drinks left in the galley area. Plane late into Auckland so therefore missed connection to Christchurch and had to buy another ticket as I had just got a non transferable thinking 3 hours between flights would be long enough. Air fare was about half the price of the other airline servicing that route. Not sure if I will use them again. Have to be aware of delays and we were not given any explanation as to why it was delayed.
negative
airline
test
airline_test_398
Atyrau-Almaty flight cancelled without explanation on the day making us stay in Atyrau for additional 2 days without offering accommodation. Replacement flight delayed twice. After we an hour in a check-in queue we were told that they ran out of seats on the plane leaving us and about 20 other passengers stranded. Offered tickets on additional flight on the same day but it was late to get on the connecting flight in Almaty. After 4 hours told that the additional flight was delayed. At 11pm it was announced that the flight was cancelled so we attempted to rebook. Told the next available flight was in 2 days which was unacceptable and we bought tickets with another airline. The next day we flew to Almaty with another airline and got on our connecting flight to Bangkok. As a result of the issues with Air Astana flights we had to spend extra money on the flights in Kazakhstan and Thailand.
negative
airline
test
airline_test_399
Then 15 days later I flew from Rome to Buenos Aires the flight was again delayed 10 hours.
negative