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If you use this software or hardware in dangerous applications, then you shall be responsible to take all appropriate fail-safe, backup, redundancy, and other measures to ensure its safe use.Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle, Java, and MySQL are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Zendesk Adapter Zendesk Adapter Capabilities 1-1 What Application Version Is Supported?1-1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-2 2 Create a Zendesk Adapter Connection Prerequisites for Creating a Connection 2-1 Create a Connection 2-2 Configure Connection Properties 2-3 Configure Connection Security 2-3 Test the Connection 2-4 Upload an SSL Certificate 2-4 3 Add the Zendesk Adapter Connection to an Integration Basic Info Page 3-1 Trigger Conditions Page 3-1 Invoke Action Page 3-2 Invoke Operations Page 3-2 Summary Page 3-3 4 Implement Common Patterns Using the Zendesk Adapter Synchronize Zendesk Tickets With ServiceNow Incidents 4-1 iiiSynchronize ServiceNow Incidents and Attachments with Zendesk 4-5 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .
Oracle Corporation and its affiliates disclaim any liability for any damages caused by use of this software or hardware in dangerous applications.Oracle, Java, and MySQL are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Zendesk Adapter Zendesk Adapter Capabilities 1-1 What Application Version Is Supported?1-1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-2 2 Create a Zendesk Adapter Connection Prerequisites for Creating a Connection 2-1 Create a Connection 2-2 Configure Connection Properties 2-3 Configure Connection Security 2-3 Test the Connection 2-4 Upload an SSL Certificate 2-4 3 Add the Zendesk Adapter Connection to an Integration Basic Info Page 3-1 Trigger Conditions Page 3-1 Invoke Action Page 3-2 Invoke Operations Page 3-2 Summary Page 3-3 4 Implement Common Patterns Using the Zendesk Adapter Synchronize Zendesk Tickets With ServiceNow Incidents 4-1 iiiSynchronize ServiceNow Incidents and Attachments with Zendesk 4-5 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.
Oracle, Java, and MySQL are registered trademarks of Oracle and/or its affiliates.Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Zendesk Adapter Zendesk Adapter Capabilities 1-1 What Application Version Is Supported?1-1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-2 2 Create a Zendesk Adapter Connection Prerequisites for Creating a Connection 2-1 Create a Connection 2-2 Configure Connection Properties 2-3 Configure Connection Security 2-3 Test the Connection 2-4 Upload an SSL Certificate 2-4 3 Add the Zendesk Adapter Connection to an Integration Basic Info Page 3-1 Trigger Conditions Page 3-1 Invoke Action Page 3-2 Invoke Operations Page 3-2 Summary Page 3-3 4 Implement Common Patterns Using the Zendesk Adapter Synchronize Zendesk Tickets With ServiceNow Incidents 4-1 iiiSynchronize ServiceNow Incidents and Attachments with Zendesk 4-5 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?
Other names may be trademarks of their respective owners.Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Zendesk Adapter Zendesk Adapter Capabilities 1-1 What Application Version Is Supported?1-1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-2 2 Create a Zendesk Adapter Connection Prerequisites for Creating a Connection 2-1 Create a Connection 2-2 Configure Connection Properties 2-3 Configure Connection Security 2-3 Test the Connection 2-4 Upload an SSL Certificate 2-4 3 Add the Zendesk Adapter Connection to an Integration Basic Info Page 3-1 Trigger Conditions Page 3-1 Invoke Action Page 3-2 Invoke Operations Page 3-2 Summary Page 3-3 4 Implement Common Patterns Using the Zendesk Adapter Synchronize Zendesk Tickets With ServiceNow Incidents 4-1 iiiSynchronize ServiceNow Incidents and Attachments with Zendesk 4-5 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.
Intel and Intel Inside are trademarks or registered trademarks of Intel Corporation.All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Zendesk Adapter Zendesk Adapter Capabilities 1-1 What Application Version Is Supported?1-1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-2 2 Create a Zendesk Adapter Connection Prerequisites for Creating a Connection 2-1 Create a Connection 2-2 Configure Connection Properties 2-3 Configure Connection Security 2-3 Test the Connection 2-4 Upload an SSL Certificate 2-4 3 Add the Zendesk Adapter Connection to an Integration Basic Info Page 3-1 Trigger Conditions Page 3-1 Invoke Action Page 3-2 Invoke Operations Page 3-2 Summary Page 3-3 4 Implement Common Patterns Using the Zendesk Adapter Synchronize Zendesk Tickets With ServiceNow Incidents 4-1 iiiSynchronize ServiceNow Incidents and Attachments with Zendesk 4-5 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.
All SPARC trademarks are used under license and are trademarks or registered trademarks of SPARC International, Inc. AMD, Epyc, and the AMD logo are trademarks or registered trademarks of Advanced Micro Devices.UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Zendesk Adapter Zendesk Adapter Capabilities 1-1 What Application Version Is Supported?1-1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-2 2 Create a Zendesk Adapter Connection Prerequisites for Creating a Connection 2-1 Create a Connection 2-2 Configure Connection Properties 2-3 Configure Connection Security 2-3 Test the Connection 2-4 Upload an SSL Certificate 2-4 3 Add the Zendesk Adapter Connection to an Integration Basic Info Page 3-1 Trigger Conditions Page 3-1 Invoke Action Page 3-2 Invoke Operations Page 3-2 Summary Page 3-3 4 Implement Common Patterns Using the Zendesk Adapter Synchronize Zendesk Tickets With ServiceNow Incidents 4-1 iiiSynchronize ServiceNow Incidents and Attachments with Zendesk 4-5 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.
UNIX is a registered trademark of The Open Group.This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Zendesk Adapter Zendesk Adapter Capabilities 1-1 What Application Version Is Supported?1-1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-2 2 Create a Zendesk Adapter Connection Prerequisites for Creating a Connection 2-1 Create a Connection 2-2 Configure Connection Properties 2-3 Configure Connection Security 2-3 Test the Connection 2-4 Upload an SSL Certificate 2-4 3 Add the Zendesk Adapter Connection to an Integration Basic Info Page 3-1 Trigger Conditions Page 3-1 Invoke Action Page 3-2 Invoke Operations Page 3-2 Summary Page 3-3 4 Implement Common Patterns Using the Zendesk Adapter Synchronize Zendesk Tickets With ServiceNow Incidents 4-1 iiiSynchronize ServiceNow Incidents and Attachments with Zendesk 4-5 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and vpartners, we are working to remove insensitive terms from our products and documentation.
This software or hardware and documentation may provide access to or information about content, products, and services from third parties.Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Zendesk Adapter Zendesk Adapter Capabilities 1-1 What Application Version Is Supported?1-1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-2 2 Create a Zendesk Adapter Connection Prerequisites for Creating a Connection 2-1 Create a Connection 2-2 Configure Connection Properties 2-3 Configure Connection Security 2-3 Test the Connection 2-4 Upload an SSL Certificate 2-4 3 Add the Zendesk Adapter Connection to an Integration Basic Info Page 3-1 Trigger Conditions Page 3-1 Invoke Action Page 3-2 Invoke Operations Page 3-2 Summary Page 3-3 4 Implement Common Patterns Using the Zendesk Adapter Synchronize Zendesk Tickets With ServiceNow Incidents 4-1 iiiSynchronize ServiceNow Incidents and Attachments with Zendesk 4-5 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and vpartners, we are working to remove insensitive terms from our products and documentation.We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.
Oracle Corporation and its affiliates are not responsible for and expressly disclaim all warranties of any kind with respect to third-party content, products, and services unless otherwise set forth in an applicable agreement between you and Oracle.Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Zendesk Adapter Zendesk Adapter Capabilities 1-1 What Application Version Is Supported?1-1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-2 2 Create a Zendesk Adapter Connection Prerequisites for Creating a Connection 2-1 Create a Connection 2-2 Configure Connection Properties 2-3 Configure Connection Security 2-3 Test the Connection 2-4 Upload an SSL Certificate 2-4 3 Add the Zendesk Adapter Connection to an Integration Basic Info Page 3-1 Trigger Conditions Page 3-1 Invoke Action Page 3-2 Invoke Operations Page 3-2 Summary Page 3-3 4 Implement Common Patterns Using the Zendesk Adapter Synchronize Zendesk Tickets With ServiceNow Incidents 4-1 iiiSynchronize ServiceNow Incidents and Attachments with Zendesk 4-5 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and vpartners, we are working to remove insensitive terms from our products and documentation.We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.
Oracle Corporation and its affiliates will not be responsible for any loss, costs, or damages incurred due to your access to or use of third-party content, products, or services, except as set forth in an applicable agreement between you and Oracle.Contents Preface Audience v Documentation Accessibility v Diversity and Inclusion v Related Resources vi Conventions vi 1 Understand the Zendesk Adapter Zendesk Adapter Capabilities 1-1 What Application Version Is Supported?1-1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-2 2 Create a Zendesk Adapter Connection Prerequisites for Creating a Connection 2-1 Create a Connection 2-2 Configure Connection Properties 2-3 Configure Connection Security 2-3 Test the Connection 2-4 Upload an SSL Certificate 2-4 3 Add the Zendesk Adapter Connection to an Integration Basic Info Page 3-1 Trigger Conditions Page 3-1 Invoke Action Page 3-2 Invoke Operations Page 3-2 Summary Page 3-3 4 Implement Common Patterns Using the Zendesk Adapter Synchronize Zendesk Tickets With ServiceNow Incidents 4-1 iiiSynchronize ServiceNow Incidents and Attachments with Zendesk 4-5 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and vpartners, we are working to remove insensitive terms from our products and documentation.We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.
1-1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-2 2 Create a Zendesk Adapter Connection Prerequisites for Creating a Connection 2-1 Create a Connection 2-2 Configure Connection Properties 2-3 Configure Connection Security 2-3 Test the Connection 2-4 Upload an SSL Certificate 2-4 3 Add the Zendesk Adapter Connection to an Integration Basic Info Page 3-1 Trigger Conditions Page 3-1 Invoke Action Page 3-2 Invoke Operations Page 3-2 Summary Page 3-3 4 Implement Common Patterns Using the Zendesk Adapter Synchronize Zendesk Tickets With ServiceNow Incidents 4-1 iiiSynchronize ServiceNow Incidents and Attachments with Zendesk 4-5 ivPreface This guide describes how to configure this adapter as a connection in an integration in Oracle Integration.Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and vpartners, we are working to remove insensitive terms from our products and documentation.We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.
Note: The use of this adapter may differ depending on the features you have, or whether your instance was provisioned using Standard or Enterprise edition.These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and vpartners, we are working to remove insensitive terms from our products and documentation.We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Zendesk Adapter Review the following conceptual topics to learn about the Zendesk Adapter and how to use it as a connection in integrations in Oracle Integration.
These differences are noted throughout this guide.Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and vpartners, we are working to remove insensitive terms from our products and documentation.We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Zendesk Adapter Review the following conceptual topics to learn about the Zendesk Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.
Topics: Audience Documentation Accessibility Diversity and Inclusion Related Resources Conventions Audience This guide is intended for developers who want to use this adapter in integrations in Oracle Integration.Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and vpartners, we are working to remove insensitive terms from our products and documentation.We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Zendesk Adapter Review the following conceptual topics to learn about the Zendesk Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Zendesk Adapter Capabilities What Application Version Is Supported?
Documentation Accessibility For information about Oracle's commitment to accessibility, visit the Oracle Accessibility Program website at http://www.oracle.com/pls/topic/lookup?ctx=acc&id=docacc .Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and vpartners, we are working to remove insensitive terms from our products and documentation.We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Zendesk Adapter Review the following conceptual topics to learn about the Zendesk Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Zendesk Adapter Capabilities What Application Version Is Supported?Workflow to Create and Add a Zendesk Adapter Connection to an Integration Zendesk Adapter Capabilities The Zendesk Adapter enables you to create an integration with a Zendesk application.
Access to Oracle Support Oracle customers that have purchased support have access to electronic support through My Oracle Support.For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and vpartners, we are working to remove insensitive terms from our products and documentation.We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Zendesk Adapter Review the following conceptual topics to learn about the Zendesk Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Zendesk Adapter Capabilities What Application Version Is Supported?Workflow to Create and Add a Zendesk Adapter Connection to an Integration Zendesk Adapter Capabilities The Zendesk Adapter enables you to create an integration with a Zendesk application.You can configure the Zendesk Adapter as an invoke connection in an integration in Oracle Integration.
For information, visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and vpartners, we are working to remove insensitive terms from our products and documentation.We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Zendesk Adapter Review the following conceptual topics to learn about the Zendesk Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Zendesk Adapter Capabilities What Application Version Is Supported?Workflow to Create and Add a Zendesk Adapter Connection to an Integration Zendesk Adapter Capabilities The Zendesk Adapter enables you to create an integration with a Zendesk application.You can configure the Zendesk Adapter as an invoke connection in an integration in Oracle Integration.The Zendesk Adapter provides the following benefits: Provides metadata caching support.
ctx=acc&id=info or visit http://www.oracle.com/pls/topic/lookup?ctx=acc&id=trs if you are hearing impaired.Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and vpartners, we are working to remove insensitive terms from our products and documentation.We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Zendesk Adapter Review the following conceptual topics to learn about the Zendesk Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Zendesk Adapter Capabilities What Application Version Is Supported?Workflow to Create and Add a Zendesk Adapter Connection to an Integration Zendesk Adapter Capabilities The Zendesk Adapter enables you to create an integration with a Zendesk application.You can configure the Zendesk Adapter as an invoke connection in an integration in Oracle Integration.The Zendesk Adapter provides the following benefits: Provides metadata caching support.Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.
Diversity and Inclusion Oracle is fully committed to diversity and inclusion.Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and vpartners, we are working to remove insensitive terms from our products and documentation.We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Zendesk Adapter Review the following conceptual topics to learn about the Zendesk Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Zendesk Adapter Capabilities What Application Version Is Supported?Workflow to Create and Add a Zendesk Adapter Connection to an Integration Zendesk Adapter Capabilities The Zendesk Adapter enables you to create an integration with a Zendesk application.You can configure the Zendesk Adapter as an invoke connection in an integration in Oracle Integration.The Zendesk Adapter provides the following benefits: Provides metadata caching support.Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.Provides invoke (target) connection support for performing the following types of actions against the selected module and operation: Create or Update (create or update records in Zendesk) Query (get records from Zendesk) Delete (delete records from Zendesk) Bulk Import (import bulk records into Zendesk) Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.
Oracle respects and values having a diverse workforce that increases thought leadership and innovation.As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and vpartners, we are working to remove insensitive terms from our products and documentation.We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Zendesk Adapter Review the following conceptual topics to learn about the Zendesk Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Zendesk Adapter Capabilities What Application Version Is Supported?Workflow to Create and Add a Zendesk Adapter Connection to an Integration Zendesk Adapter Capabilities The Zendesk Adapter enables you to create an integration with a Zendesk application.You can configure the Zendesk Adapter as an invoke connection in an integration in Oracle Integration.The Zendesk Adapter provides the following benefits: Provides metadata caching support.Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.Provides invoke (target) connection support for performing the following types of actions against the selected module and operation: Create or Update (create or update records in Zendesk) Query (get records from Zendesk) Delete (delete records from Zendesk) Bulk Import (import bulk records into Zendesk) Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.The Zendesk Adapter is one of many predefined adapters included with Oracle Integration.
As part of our initiative to build a more inclusive culture that positively impacts our employees, customers, and vpartners, we are working to remove insensitive terms from our products and documentation.We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Zendesk Adapter Review the following conceptual topics to learn about the Zendesk Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Zendesk Adapter Capabilities What Application Version Is Supported?Workflow to Create and Add a Zendesk Adapter Connection to an Integration Zendesk Adapter Capabilities The Zendesk Adapter enables you to create an integration with a Zendesk application.You can configure the Zendesk Adapter as an invoke connection in an integration in Oracle Integration.The Zendesk Adapter provides the following benefits: Provides metadata caching support.Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.Provides invoke (target) connection support for performing the following types of actions against the selected module and operation: Create or Update (create or update records in Zendesk) Query (get records from Zendesk) Delete (delete records from Zendesk) Bulk Import (import bulk records into Zendesk) Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.The Zendesk Adapter is one of many predefined adapters included with Oracle Integration.You can configure the Zendesk Adapter as a trigger or invoke connection in an integration in Oracle Integration.
We are also mindful of the necessity to maintain compatibility with our customers' existing technologies and the need to ensure continuity of service as Oracle's offerings and industry standards evolve.Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Zendesk Adapter Review the following conceptual topics to learn about the Zendesk Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Zendesk Adapter Capabilities What Application Version Is Supported?Workflow to Create and Add a Zendesk Adapter Connection to an Integration Zendesk Adapter Capabilities The Zendesk Adapter enables you to create an integration with a Zendesk application.You can configure the Zendesk Adapter as an invoke connection in an integration in Oracle Integration.The Zendesk Adapter provides the following benefits: Provides metadata caching support.Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.Provides invoke (target) connection support for performing the following types of actions against the selected module and operation: Create or Update (create or update records in Zendesk) Query (get records from Zendesk) Delete (delete records from Zendesk) Bulk Import (import bulk records into Zendesk) Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.The Zendesk Adapter is one of many predefined adapters included with Oracle Integration.You can configure the Zendesk Adapter as a trigger or invoke connection in an integration in Oracle Integration.What Application Version Is Supported?
Because of these technical constraints, our effort to remove insensitive terms is ongoing and will take time and external cooperation.Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Zendesk Adapter Review the following conceptual topics to learn about the Zendesk Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Zendesk Adapter Capabilities What Application Version Is Supported?Workflow to Create and Add a Zendesk Adapter Connection to an Integration Zendesk Adapter Capabilities The Zendesk Adapter enables you to create an integration with a Zendesk application.You can configure the Zendesk Adapter as an invoke connection in an integration in Oracle Integration.The Zendesk Adapter provides the following benefits: Provides metadata caching support.Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.Provides invoke (target) connection support for performing the following types of actions against the selected module and operation: Create or Update (create or update records in Zendesk) Query (get records from Zendesk) Delete (delete records from Zendesk) Bulk Import (import bulk records into Zendesk) Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.The Zendesk Adapter is one of many predefined adapters included with Oracle Integration.You can configure the Zendesk Adapter as a trigger or invoke connection in an integration in Oracle Integration.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.
Related Resources See these Oracle resources: Oracle Cloud http://cloud.oracle.com Using Integrations in Oracle Integration Generation 2 Using the Oracle Mapper with Oracle Integration Generation 2 Conventions The following text conventions are used in this document: Convention Meaning boldface Boldface type indicates graphical user interface elements associated with an action, or terms defined in text or the glossary.italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Zendesk Adapter Review the following conceptual topics to learn about the Zendesk Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Zendesk Adapter Capabilities What Application Version Is Supported?Workflow to Create and Add a Zendesk Adapter Connection to an Integration Zendesk Adapter Capabilities The Zendesk Adapter enables you to create an integration with a Zendesk application.You can configure the Zendesk Adapter as an invoke connection in an integration in Oracle Integration.The Zendesk Adapter provides the following benefits: Provides metadata caching support.Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.Provides invoke (target) connection support for performing the following types of actions against the selected module and operation: Create or Update (create or update records in Zendesk) Query (get records from Zendesk) Delete (delete records from Zendesk) Bulk Import (import bulk records into Zendesk) Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.The Zendesk Adapter is one of many predefined adapters included with Oracle Integration.You can configure the Zendesk Adapter as a trigger or invoke connection in an integration in Oracle Integration.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .
italic Italic type indicates book titles, emphasis, or placeholder variables for which you supply particular values.monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Zendesk Adapter Review the following conceptual topics to learn about the Zendesk Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Zendesk Adapter Capabilities What Application Version Is Supported?Workflow to Create and Add a Zendesk Adapter Connection to an Integration Zendesk Adapter Capabilities The Zendesk Adapter enables you to create an integration with a Zendesk application.You can configure the Zendesk Adapter as an invoke connection in an integration in Oracle Integration.The Zendesk Adapter provides the following benefits: Provides metadata caching support.Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.Provides invoke (target) connection support for performing the following types of actions against the selected module and operation: Create or Update (create or update records in Zendesk) Query (get records from Zendesk) Delete (delete records from Zendesk) Bulk Import (import bulk records into Zendesk) Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.The Zendesk Adapter is one of many predefined adapters included with Oracle Integration.You can configure the Zendesk Adapter as a trigger or invoke connection in an integration in Oracle Integration.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .1-1Workflow to Create and Add a Zendesk Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.
monospace Monospace type indicates commands within a paragraph, URLs, code in examples, text that appears on the screen, or text that you enter.Preface vi1 Understand the Zendesk Adapter Review the following conceptual topics to learn about the Zendesk Adapter and how to use it as a connection in integrations in Oracle Integration.A typical workflow of adapter and integration tasks is also provided.Topics: Zendesk Adapter Capabilities What Application Version Is Supported?Workflow to Create and Add a Zendesk Adapter Connection to an Integration Zendesk Adapter Capabilities The Zendesk Adapter enables you to create an integration with a Zendesk application.You can configure the Zendesk Adapter as an invoke connection in an integration in Oracle Integration.The Zendesk Adapter provides the following benefits: Provides metadata caching support.Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.Provides invoke (target) connection support for performing the following types of actions against the selected module and operation: Create or Update (create or update records in Zendesk) Query (get records from Zendesk) Delete (delete records from Zendesk) Bulk Import (import bulk records into Zendesk) Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.The Zendesk Adapter is one of many predefined adapters included with Oracle Integration.You can configure the Zendesk Adapter as a trigger or invoke connection in an integration in Oracle Integration.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .1-1Workflow to Create and Add a Zendesk Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.This table lists the workflow steps for both adapter tasks and overall integration tasks, and provides links to instructions for each step.
A typical workflow of adapter and integration tasks is also provided.Topics: Zendesk Adapter Capabilities What Application Version Is Supported?Workflow to Create and Add a Zendesk Adapter Connection to an Integration Zendesk Adapter Capabilities The Zendesk Adapter enables you to create an integration with a Zendesk application.You can configure the Zendesk Adapter as an invoke connection in an integration in Oracle Integration.The Zendesk Adapter provides the following benefits: Provides metadata caching support.Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.Provides invoke (target) connection support for performing the following types of actions against the selected module and operation: Create or Update (create or update records in Zendesk) Query (get records from Zendesk) Delete (delete records from Zendesk) Bulk Import (import bulk records into Zendesk) Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.The Zendesk Adapter is one of many predefined adapters included with Oracle Integration.You can configure the Zendesk Adapter as a trigger or invoke connection in an integration in Oracle Integration.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .1-1Workflow to Create and Add a Zendesk Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.This table lists the workflow steps for both adapter tasks and overall integration tasks, and provides links to instructions for each step.Step Description More Information 1 Access Oracle Integration.
Topics: Zendesk Adapter Capabilities What Application Version Is Supported?Workflow to Create and Add a Zendesk Adapter Connection to an Integration Zendesk Adapter Capabilities The Zendesk Adapter enables you to create an integration with a Zendesk application.You can configure the Zendesk Adapter as an invoke connection in an integration in Oracle Integration.The Zendesk Adapter provides the following benefits: Provides metadata caching support.Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.Provides invoke (target) connection support for performing the following types of actions against the selected module and operation: Create or Update (create or update records in Zendesk) Query (get records from Zendesk) Delete (delete records from Zendesk) Bulk Import (import bulk records into Zendesk) Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.The Zendesk Adapter is one of many predefined adapters included with Oracle Integration.You can configure the Zendesk Adapter as a trigger or invoke connection in an integration in Oracle Integration.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .1-1Workflow to Create and Add a Zendesk Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.This table lists the workflow steps for both adapter tasks and overall integration tasks, and provides links to instructions for each step.Step Description More Information 1 Access Oracle Integration.Go to https:// instance_URL /ic/ home 2 Create the adapter connections for the applications you want to integrate.
Workflow to Create and Add a Zendesk Adapter Connection to an Integration Zendesk Adapter Capabilities The Zendesk Adapter enables you to create an integration with a Zendesk application.You can configure the Zendesk Adapter as an invoke connection in an integration in Oracle Integration.The Zendesk Adapter provides the following benefits: Provides metadata caching support.Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.Provides invoke (target) connection support for performing the following types of actions against the selected module and operation: Create or Update (create or update records in Zendesk) Query (get records from Zendesk) Delete (delete records from Zendesk) Bulk Import (import bulk records into Zendesk) Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.The Zendesk Adapter is one of many predefined adapters included with Oracle Integration.You can configure the Zendesk Adapter as a trigger or invoke connection in an integration in Oracle Integration.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .1-1Workflow to Create and Add a Zendesk Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.This table lists the workflow steps for both adapter tasks and overall integration tasks, and provides links to instructions for each step.Step Description More Information 1 Access Oracle Integration.Go to https:// instance_URL /ic/ home 2 Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a Zendesk Adapter Connection 3 Create the integration.
You can configure the Zendesk Adapter as an invoke connection in an integration in Oracle Integration.The Zendesk Adapter provides the following benefits: Provides metadata caching support.Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.Provides invoke (target) connection support for performing the following types of actions against the selected module and operation: Create or Update (create or update records in Zendesk) Query (get records from Zendesk) Delete (delete records from Zendesk) Bulk Import (import bulk records into Zendesk) Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.The Zendesk Adapter is one of many predefined adapters included with Oracle Integration.You can configure the Zendesk Adapter as a trigger or invoke connection in an integration in Oracle Integration.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .1-1Workflow to Create and Add a Zendesk Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.This table lists the workflow steps for both adapter tasks and overall integration tasks, and provides links to instructions for each step.Step Description More Information 1 Access Oracle Integration.Go to https:// instance_URL /ic/ home 2 Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a Zendesk Adapter Connection 3 Create the integration.When you do this, you add trigger (source) and invoke (target) connections to the integration.Understand Integration Creation and Best Practices in Using Integrations in Oracle Integration Generation 2 and Add the Zendesk Adapter Connection to an Integration .
The Zendesk Adapter provides the following benefits: Provides metadata caching support.Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.Provides invoke (target) connection support for performing the following types of actions against the selected module and operation: Create or Update (create or update records in Zendesk) Query (get records from Zendesk) Delete (delete records from Zendesk) Bulk Import (import bulk records into Zendesk) Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.The Zendesk Adapter is one of many predefined adapters included with Oracle Integration.You can configure the Zendesk Adapter as a trigger or invoke connection in an integration in Oracle Integration.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .1-1Workflow to Create and Add a Zendesk Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.This table lists the workflow steps for both adapter tasks and overall integration tasks, and provides links to instructions for each step.Step Description More Information 1 Access Oracle Integration.Go to https:// instance_URL /ic/ home 2 Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a Zendesk Adapter Connection 3 Create the integration.When you do this, you add trigger (source) and invoke (target) connections to the integration.Understand Integration Creation and Best Practices in Using Integrations in Oracle Integration Generation 2 and Add the Zendesk Adapter Connection to an Integration .4 Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 5 (Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 6 Activate the integration.
Provides trigger (source) connection support and enables you to set ticket conditions for the trigger to run and receive notifications whenever a ticket is created or updated.Provides invoke (target) connection support for performing the following types of actions against the selected module and operation: Create or Update (create or update records in Zendesk) Query (get records from Zendesk) Delete (delete records from Zendesk) Bulk Import (import bulk records into Zendesk) Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.The Zendesk Adapter is one of many predefined adapters included with Oracle Integration.You can configure the Zendesk Adapter as a trigger or invoke connection in an integration in Oracle Integration.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .1-1Workflow to Create and Add a Zendesk Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.This table lists the workflow steps for both adapter tasks and overall integration tasks, and provides links to instructions for each step.Step Description More Information 1 Access Oracle Integration.Go to https:// instance_URL /ic/ home 2 Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a Zendesk Adapter Connection 3 Create the integration.When you do this, you add trigger (source) and invoke (target) connections to the integration.Understand Integration Creation and Best Practices in Using Integrations in Oracle Integration Generation 2 and Add the Zendesk Adapter Connection to an Integration .4 Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 5 (Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 6 Activate the integration.Activate Integrations in Using Integrations in Oracle Integration Generation 2 7 Monitor the integration on the dashboard.
Provides invoke (target) connection support for performing the following types of actions against the selected module and operation: Create or Update (create or update records in Zendesk) Query (get records from Zendesk) Delete (delete records from Zendesk) Bulk Import (import bulk records into Zendesk) Supports Zendesk APIs protected using OAuth 2.0 three-legged authentication.The Zendesk Adapter is one of many predefined adapters included with Oracle Integration.You can configure the Zendesk Adapter as a trigger or invoke connection in an integration in Oracle Integration.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .1-1Workflow to Create and Add a Zendesk Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.This table lists the workflow steps for both adapter tasks and overall integration tasks, and provides links to instructions for each step.Step Description More Information 1 Access Oracle Integration.Go to https:// instance_URL /ic/ home 2 Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a Zendesk Adapter Connection 3 Create the integration.When you do this, you add trigger (source) and invoke (target) connections to the integration.Understand Integration Creation and Best Practices in Using Integrations in Oracle Integration Generation 2 and Add the Zendesk Adapter Connection to an Integration .4 Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 5 (Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 6 Activate the integration.Activate Integrations in Using Integrations in Oracle Integration Generation 2 7 Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 8 Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 9 Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-22 Create a Zendesk Adapter Connection A connection is based on an adapter.
The Zendesk Adapter is one of many predefined adapters included with Oracle Integration.You can configure the Zendesk Adapter as a trigger or invoke connection in an integration in Oracle Integration.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .1-1Workflow to Create and Add a Zendesk Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.This table lists the workflow steps for both adapter tasks and overall integration tasks, and provides links to instructions for each step.Step Description More Information 1 Access Oracle Integration.Go to https:// instance_URL /ic/ home 2 Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a Zendesk Adapter Connection 3 Create the integration.When you do this, you add trigger (source) and invoke (target) connections to the integration.Understand Integration Creation and Best Practices in Using Integrations in Oracle Integration Generation 2 and Add the Zendesk Adapter Connection to an Integration .4 Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 5 (Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 6 Activate the integration.Activate Integrations in Using Integrations in Oracle Integration Generation 2 7 Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 8 Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 9 Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-22 Create a Zendesk Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.
You can configure the Zendesk Adapter as a trigger or invoke connection in an integration in Oracle Integration.What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .1-1Workflow to Create and Add a Zendesk Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.This table lists the workflow steps for both adapter tasks and overall integration tasks, and provides links to instructions for each step.Step Description More Information 1 Access Oracle Integration.Go to https:// instance_URL /ic/ home 2 Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a Zendesk Adapter Connection 3 Create the integration.When you do this, you add trigger (source) and invoke (target) connections to the integration.Understand Integration Creation and Best Practices in Using Integrations in Oracle Integration Generation 2 and Add the Zendesk Adapter Connection to an Integration .4 Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 5 (Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 6 Activate the integration.Activate Integrations in Using Integrations in Oracle Integration Generation 2 7 Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 8 Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 9 Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-22 Create a Zendesk Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.The following topics describe how to define connections.
What Application Version Is Supported?For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .1-1Workflow to Create and Add a Zendesk Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.This table lists the workflow steps for both adapter tasks and overall integration tasks, and provides links to instructions for each step.Step Description More Information 1 Access Oracle Integration.Go to https:// instance_URL /ic/ home 2 Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a Zendesk Adapter Connection 3 Create the integration.When you do this, you add trigger (source) and invoke (target) connections to the integration.Understand Integration Creation and Best Practices in Using Integrations in Oracle Integration Generation 2 and Add the Zendesk Adapter Connection to an Integration .4 Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 5 (Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 6 Activate the integration.Activate Integrations in Using Integrations in Oracle Integration Generation 2 7 Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 8 Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 9 Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-22 Create a Zendesk Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.The following topics describe how to define connections.Topics: Prerequisites for Creating a Connection Create a Connection Upload an SSL Certificate Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a connection with the Zendesk Adapter: Create an OAuth Client 1.Log in to your Zendesk admin account and click Admin ( ).
For information about which application version is supported by this adapter, see the Connectivity Certification Matrix.See Connectivity Certification Matrix .1-1Workflow to Create and Add a Zendesk Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.This table lists the workflow steps for both adapter tasks and overall integration tasks, and provides links to instructions for each step.Step Description More Information 1 Access Oracle Integration.Go to https:// instance_URL /ic/ home 2 Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a Zendesk Adapter Connection 3 Create the integration.When you do this, you add trigger (source) and invoke (target) connections to the integration.Understand Integration Creation and Best Practices in Using Integrations in Oracle Integration Generation 2 and Add the Zendesk Adapter Connection to an Integration .4 Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 5 (Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 6 Activate the integration.Activate Integrations in Using Integrations in Oracle Integration Generation 2 7 Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 8 Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 9 Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-22 Create a Zendesk Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.The following topics describe how to define connections.Topics: Prerequisites for Creating a Connection Create a Connection Upload an SSL Certificate Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a connection with the Zendesk Adapter: Create an OAuth Client 1.Log in to your Zendesk admin account and click Admin ( ).2.Under Channels , select API.
See Connectivity Certification Matrix .1-1Workflow to Create and Add a Zendesk Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.This table lists the workflow steps for both adapter tasks and overall integration tasks, and provides links to instructions for each step.Step Description More Information 1 Access Oracle Integration.Go to https:// instance_URL /ic/ home 2 Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a Zendesk Adapter Connection 3 Create the integration.When you do this, you add trigger (source) and invoke (target) connections to the integration.Understand Integration Creation and Best Practices in Using Integrations in Oracle Integration Generation 2 and Add the Zendesk Adapter Connection to an Integration .4 Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 5 (Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 6 Activate the integration.Activate Integrations in Using Integrations in Oracle Integration Generation 2 7 Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 8 Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 9 Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-22 Create a Zendesk Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.The following topics describe how to define connections.Topics: Prerequisites for Creating a Connection Create a Connection Upload an SSL Certificate Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a connection with the Zendesk Adapter: Create an OAuth Client 1.Log in to your Zendesk admin account and click Admin ( ).2.Under Channels , select API.3.Click the OAuth Clients tab, and then click Add OAuth Client .
1-1Workflow to Create and Add a Zendesk Adapter Connection to an Integration You follow a very simple workflow to create a connection with an adapter and include the connection in an integration in Oracle Integration.This table lists the workflow steps for both adapter tasks and overall integration tasks, and provides links to instructions for each step.Step Description More Information 1 Access Oracle Integration.Go to https:// instance_URL /ic/ home 2 Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a Zendesk Adapter Connection 3 Create the integration.When you do this, you add trigger (source) and invoke (target) connections to the integration.Understand Integration Creation and Best Practices in Using Integrations in Oracle Integration Generation 2 and Add the Zendesk Adapter Connection to an Integration .4 Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 5 (Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 6 Activate the integration.Activate Integrations in Using Integrations in Oracle Integration Generation 2 7 Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 8 Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 9 Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-22 Create a Zendesk Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.The following topics describe how to define connections.Topics: Prerequisites for Creating a Connection Create a Connection Upload an SSL Certificate Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a connection with the Zendesk Adapter: Create an OAuth Client 1.Log in to your Zendesk admin account and click Admin ( ).2.Under Channels , select API.3.Click the OAuth Clients tab, and then click Add OAuth Client .2-1 4.Enter the relevant information to create a client: Client Name : Enter a name for your app.
This table lists the workflow steps for both adapter tasks and overall integration tasks, and provides links to instructions for each step.Step Description More Information 1 Access Oracle Integration.Go to https:// instance_URL /ic/ home 2 Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a Zendesk Adapter Connection 3 Create the integration.When you do this, you add trigger (source) and invoke (target) connections to the integration.Understand Integration Creation and Best Practices in Using Integrations in Oracle Integration Generation 2 and Add the Zendesk Adapter Connection to an Integration .4 Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 5 (Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 6 Activate the integration.Activate Integrations in Using Integrations in Oracle Integration Generation 2 7 Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 8 Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 9 Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-22 Create a Zendesk Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.The following topics describe how to define connections.Topics: Prerequisites for Creating a Connection Create a Connection Upload an SSL Certificate Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a connection with the Zendesk Adapter: Create an OAuth Client 1.Log in to your Zendesk admin account and click Admin ( ).2.Under Channels , select API.3.Click the OAuth Clients tab, and then click Add OAuth Client .2-1 4.Enter the relevant information to create a client: Client Name : Enter a name for your app.You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration.
Step Description More Information 1 Access Oracle Integration.Go to https:// instance_URL /ic/ home 2 Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a Zendesk Adapter Connection 3 Create the integration.When you do this, you add trigger (source) and invoke (target) connections to the integration.Understand Integration Creation and Best Practices in Using Integrations in Oracle Integration Generation 2 and Add the Zendesk Adapter Connection to an Integration .4 Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 5 (Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 6 Activate the integration.Activate Integrations in Using Integrations in Oracle Integration Generation 2 7 Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 8 Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 9 Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-22 Create a Zendesk Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.The following topics describe how to define connections.Topics: Prerequisites for Creating a Connection Create a Connection Upload an SSL Certificate Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a connection with the Zendesk Adapter: Create an OAuth Client 1.Log in to your Zendesk admin account and click Admin ( ).2.Under Channels , select API.3.Click the OAuth Clients tab, and then click Add OAuth Client .2-1 4.Enter the relevant information to create a client: Client Name : Enter a name for your app.You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .
Go to https:// instance_URL /ic/ home 2 Create the adapter connections for the applications you want to integrate.The connections can be reused in multiple integrations and are typically created by the administrator.Create a Zendesk Adapter Connection 3 Create the integration.When you do this, you add trigger (source) and invoke (target) connections to the integration.Understand Integration Creation and Best Practices in Using Integrations in Oracle Integration Generation 2 and Add the Zendesk Adapter Connection to an Integration .4 Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 5 (Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 6 Activate the integration.Activate Integrations in Using Integrations in Oracle Integration Generation 2 7 Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 8 Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 9 Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-22 Create a Zendesk Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.The following topics describe how to define connections.Topics: Prerequisites for Creating a Connection Create a Connection Upload an SSL Certificate Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a connection with the Zendesk Adapter: Create an OAuth Client 1.Log in to your Zendesk admin account and click Admin ( ).2.Under Channels , select API.3.Click the OAuth Clients tab, and then click Add OAuth Client .2-1 4.Enter the relevant information to create a client: Client Name : Enter a name for your app.You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .Redirect URLs : Enter the redirect URL or URLs in the following format: https://{OIC_Host}:{OIC_SSL_PORT}/icsapis/agent/oauth/callback 5.Click Save .
The connections can be reused in multiple integrations and are typically created by the administrator.Create a Zendesk Adapter Connection 3 Create the integration.When you do this, you add trigger (source) and invoke (target) connections to the integration.Understand Integration Creation and Best Practices in Using Integrations in Oracle Integration Generation 2 and Add the Zendesk Adapter Connection to an Integration .4 Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 5 (Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 6 Activate the integration.Activate Integrations in Using Integrations in Oracle Integration Generation 2 7 Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 8 Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 9 Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-22 Create a Zendesk Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.The following topics describe how to define connections.Topics: Prerequisites for Creating a Connection Create a Connection Upload an SSL Certificate Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a connection with the Zendesk Adapter: Create an OAuth Client 1.Log in to your Zendesk admin account and click Admin ( ).2.Under Channels , select API.3.Click the OAuth Clients tab, and then click Add OAuth Client .2-1 4.Enter the relevant information to create a client: Client Name : Enter a name for your app.You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .Redirect URLs : Enter the redirect URL or URLs in the following format: https://{OIC_Host}:{OIC_SSL_PORT}/icsapis/agent/oauth/callback 5.Click Save .The system generates the client secret.
When you do this, you add trigger (source) and invoke (target) connections to the integration.Understand Integration Creation and Best Practices in Using Integrations in Oracle Integration Generation 2 and Add the Zendesk Adapter Connection to an Integration .4 Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 5 (Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 6 Activate the integration.Activate Integrations in Using Integrations in Oracle Integration Generation 2 7 Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 8 Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 9 Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-22 Create a Zendesk Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.The following topics describe how to define connections.Topics: Prerequisites for Creating a Connection Create a Connection Upload an SSL Certificate Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a connection with the Zendesk Adapter: Create an OAuth Client 1.Log in to your Zendesk admin account and click Admin ( ).2.Under Channels , select API.3.Click the OAuth Clients tab, and then click Add OAuth Client .2-1 4.Enter the relevant information to create a client: Client Name : Enter a name for your app.You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .Redirect URLs : Enter the redirect URL or URLs in the following format: https://{OIC_Host}:{OIC_SSL_PORT}/icsapis/agent/oauth/callback 5.Click Save .The system generates the client secret.6.Copy the secret value.
4 Map data between the trigger connection data structure and the invoke connection data structure.Map Data in Using Integrations in Oracle Integration Generation 2 5 (Optional) Create lookups that map the different values used by those applications to identify the same type of object (such as gender codes or country codes).Manage Lookups in Using Integrations in Oracle Integration Generation 2 6 Activate the integration.Activate Integrations in Using Integrations in Oracle Integration Generation 2 7 Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 8 Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 9 Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-22 Create a Zendesk Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.The following topics describe how to define connections.Topics: Prerequisites for Creating a Connection Create a Connection Upload an SSL Certificate Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a connection with the Zendesk Adapter: Create an OAuth Client 1.Log in to your Zendesk admin account and click Admin ( ).2.Under Channels , select API.3.Click the OAuth Clients tab, and then click Add OAuth Client .2-1 4.Enter the relevant information to create a client: Client Name : Enter a name for your app.You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .Redirect URLs : Enter the redirect URL or URLs in the following format: https://{OIC_Host}:{OIC_SSL_PORT}/icsapis/agent/oauth/callback 5.Click Save .The system generates the client secret.6.Copy the secret value.You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration.
Activate Integrations in Using Integrations in Oracle Integration Generation 2 7 Monitor the integration on the dashboard.Monitor Integrations in Using Integrations in Oracle Integration Generation 2 8 Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 9 Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-22 Create a Zendesk Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.The following topics describe how to define connections.Topics: Prerequisites for Creating a Connection Create a Connection Upload an SSL Certificate Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a connection with the Zendesk Adapter: Create an OAuth Client 1.Log in to your Zendesk admin account and click Admin ( ).2.Under Channels , select API.3.Click the OAuth Clients tab, and then click Add OAuth Client .2-1 4.Enter the relevant information to create a client: Client Name : Enter a name for your app.You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .Redirect URLs : Enter the redirect URL or URLs in the following format: https://{OIC_Host}:{OIC_SSL_PORT}/icsapis/agent/oauth/callback 5.Click Save .The system generates the client secret.6.Copy the secret value.You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .
Monitor Integrations in Using Integrations in Oracle Integration Generation 2 8 Track payload fields in messages during runtime.Assign Business Identifiers for Tracking Fields in Messages and Manage Business Identifiers for Tracking Fields in Messages in Using Integrations in Oracle Integration Generation 2 9 Manage errors at the integration level, connection level, or specific integration instance level.Manage Errors in Using Integrations in Oracle Integration Generation 2Chapter 1 Workflow to Create and Add a Zendesk Adapter Connection to an Integration 1-22 Create a Zendesk Adapter Connection A connection is based on an adapter.You define connections to the specific cloud applications that you want to integrate.The following topics describe how to define connections.Topics: Prerequisites for Creating a Connection Create a Connection Upload an SSL Certificate Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a connection with the Zendesk Adapter: Create an OAuth Client 1.Log in to your Zendesk admin account and click Admin ( ).2.Under Channels , select API.3.Click the OAuth Clients tab, and then click Add OAuth Client .2-1 4.Enter the relevant information to create a client: Client Name : Enter a name for your app.You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .Redirect URLs : Enter the redirect URL or URLs in the following format: https://{OIC_Host}:{OIC_SSL_PORT}/icsapis/agent/oauth/callback 5.Click Save .The system generates the client secret.6.Copy the secret value.You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .7.Click Save .
You define connections to the specific cloud applications that you want to integrate.The following topics describe how to define connections.Topics: Prerequisites for Creating a Connection Create a Connection Upload an SSL Certificate Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a connection with the Zendesk Adapter: Create an OAuth Client 1.Log in to your Zendesk admin account and click Admin ( ).2.Under Channels , select API.3.Click the OAuth Clients tab, and then click Add OAuth Client .2-1 4.Enter the relevant information to create a client: Client Name : Enter a name for your app.You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .Redirect URLs : Enter the redirect URL or URLs in the following format: https://{OIC_Host}:{OIC_SSL_PORT}/icsapis/agent/oauth/callback 5.Click Save .The system generates the client secret.6.Copy the secret value.You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .7.Click Save .Create a Connection Before you can build an integration, you have to create the connections to the applications with which you want to share data.
The following topics describe how to define connections.Topics: Prerequisites for Creating a Connection Create a Connection Upload an SSL Certificate Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a connection with the Zendesk Adapter: Create an OAuth Client 1.Log in to your Zendesk admin account and click Admin ( ).2.Under Channels , select API.3.Click the OAuth Clients tab, and then click Add OAuth Client .2-1 4.Enter the relevant information to create a client: Client Name : Enter a name for your app.You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .Redirect URLs : Enter the redirect URL or URLs in the following format: https://{OIC_Host}:{OIC_SSL_PORT}/icsapis/agent/oauth/callback 5.Click Save .The system generates the client secret.6.Copy the secret value.You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .7.Click Save .Create a Connection Before you can build an integration, you have to create the connections to the applications with which you want to share data.To create a connection in Oracle Integration: 1.In the left navigation pane, click Home > Integrations > Connections .
Topics: Prerequisites for Creating a Connection Create a Connection Upload an SSL Certificate Prerequisites for Creating a Connection You must satisfy the following prerequisites to create a connection with the Zendesk Adapter: Create an OAuth Client 1.Log in to your Zendesk admin account and click Admin ( ).2.Under Channels , select API.3.Click the OAuth Clients tab, and then click Add OAuth Client .2-1 4.Enter the relevant information to create a client: Client Name : Enter a name for your app.You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .Redirect URLs : Enter the redirect URL or URLs in the following format: https://{OIC_Host}:{OIC_SSL_PORT}/icsapis/agent/oauth/callback 5.Click Save .The system generates the client secret.6.Copy the secret value.You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .7.Click Save .Create a Connection Before you can build an integration, you have to create the connections to the applications with which you want to share data.To create a connection in Oracle Integration: 1.In the left navigation pane, click Home > Integrations > Connections .2.Click Create .
2.Under Channels , select API.3.Click the OAuth Clients tab, and then click Add OAuth Client .2-1 4.Enter the relevant information to create a client: Client Name : Enter a name for your app.You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .Redirect URLs : Enter the redirect URL or URLs in the following format: https://{OIC_Host}:{OIC_SSL_PORT}/icsapis/agent/oauth/callback 5.Click Save .The system generates the client secret.6.Copy the secret value.You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .7.Click Save .Create a Connection Before you can build an integration, you have to create the connections to the applications with which you want to share data.To create a connection in Oracle Integration: 1.In the left navigation pane, click Home > Integrations > Connections .2.Click Create .Note: You can also create a connection in the integration canvas of: An orchestrated integration (See Define Inbound Triggers and Outbound Invokes.)
3.Click the OAuth Clients tab, and then click Add OAuth Client .2-1 4.Enter the relevant information to create a client: Client Name : Enter a name for your app.You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .Redirect URLs : Enter the redirect URL or URLs in the following format: https://{OIC_Host}:{OIC_SSL_PORT}/icsapis/agent/oauth/callback 5.Click Save .The system generates the client secret.6.Copy the secret value.You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .7.Click Save .Create a Connection Before you can build an integration, you have to create the connections to the applications with which you want to share data.To create a connection in Oracle Integration: 1.In the left navigation pane, click Home > Integrations > Connections .2.Click Create .Note: You can also create a connection in the integration canvas of: An orchestrated integration (See Define Inbound Triggers and Outbound Invokes.)A basic routing integration (See Add a Trigger (Source) Connection.)
2-1 4.Enter the relevant information to create a client: Client Name : Enter a name for your app.You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .Redirect URLs : Enter the redirect URL or URLs in the following format: https://{OIC_Host}:{OIC_SSL_PORT}/icsapis/agent/oauth/callback 5.Click Save .The system generates the client secret.6.Copy the secret value.You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .7.Click Save .Create a Connection Before you can build an integration, you have to create the connections to the applications with which you want to share data.To create a connection in Oracle Integration: 1.In the left navigation pane, click Home > Integrations > Connections .2.Click Create .Note: You can also create a connection in the integration canvas of: An orchestrated integration (See Define Inbound Triggers and Outbound Invokes.)A basic routing integration (See Add a Trigger (Source) Connection.)3.In the Create Connection Select Adapter dialog, select the adapter to use for this connection.
You must enter this value in the Client Id field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .Redirect URLs : Enter the redirect URL or URLs in the following format: https://{OIC_Host}:{OIC_SSL_PORT}/icsapis/agent/oauth/callback 5.Click Save .The system generates the client secret.6.Copy the secret value.You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .7.Click Save .Create a Connection Before you can build an integration, you have to create the connections to the applications with which you want to share data.To create a connection in Oracle Integration: 1.In the left navigation pane, click Home > Integrations > Connections .2.Click Create .Note: You can also create a connection in the integration canvas of: An orchestrated integration (See Define Inbound Triggers and Outbound Invokes.)A basic routing integration (See Add a Trigger (Source) Connection.)3.In the Create Connection Select Adapter dialog, select the adapter to use for this connection.To find the adapter, scroll through the list, or enter a partial or full name in the Search field and click Search .Chapter 2 Create a Connection 2-24.In the Create Connection dialog, enter the information that describes this connection.
See Configure Connection Security .Redirect URLs : Enter the redirect URL or URLs in the following format: https://{OIC_Host}:{OIC_SSL_PORT}/icsapis/agent/oauth/callback 5.Click Save .The system generates the client secret.6.Copy the secret value.You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .7.Click Save .Create a Connection Before you can build an integration, you have to create the connections to the applications with which you want to share data.To create a connection in Oracle Integration: 1.In the left navigation pane, click Home > Integrations > Connections .2.Click Create .Note: You can also create a connection in the integration canvas of: An orchestrated integration (See Define Inbound Triggers and Outbound Invokes.)A basic routing integration (See Add a Trigger (Source) Connection.)3.In the Create Connection Select Adapter dialog, select the adapter to use for this connection.To find the adapter, scroll through the list, or enter a partial or full name in the Search field and click Search .Chapter 2 Create a Connection 2-24.In the Create Connection dialog, enter the information that describes this connection.a.Enter a meaningful name to help others find your connection when they begin to create their own integrations.
Redirect URLs : Enter the redirect URL or URLs in the following format: https://{OIC_Host}:{OIC_SSL_PORT}/icsapis/agent/oauth/callback 5.Click Save .The system generates the client secret.6.Copy the secret value.You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .7.Click Save .Create a Connection Before you can build an integration, you have to create the connections to the applications with which you want to share data.To create a connection in Oracle Integration: 1.In the left navigation pane, click Home > Integrations > Connections .2.Click Create .Note: You can also create a connection in the integration canvas of: An orchestrated integration (See Define Inbound Triggers and Outbound Invokes.)A basic routing integration (See Add a Trigger (Source) Connection.)3.In the Create Connection Select Adapter dialog, select the adapter to use for this connection.To find the adapter, scroll through the list, or enter a partial or full name in the Search field and click Search .Chapter 2 Create a Connection 2-24.In the Create Connection dialog, enter the information that describes this connection.a.Enter a meaningful name to help others find your connection when they begin to create their own integrations.The name you enter is automatically added in capital letters to the Identifier field.
The system generates the client secret.6.Copy the secret value.You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .7.Click Save .Create a Connection Before you can build an integration, you have to create the connections to the applications with which you want to share data.To create a connection in Oracle Integration: 1.In the left navigation pane, click Home > Integrations > Connections .2.Click Create .Note: You can also create a connection in the integration canvas of: An orchestrated integration (See Define Inbound Triggers and Outbound Invokes.)A basic routing integration (See Add a Trigger (Source) Connection.)3.In the Create Connection Select Adapter dialog, select the adapter to use for this connection.To find the adapter, scroll through the list, or enter a partial or full name in the Search field and click Search .Chapter 2 Create a Connection 2-24.In the Create Connection dialog, enter the information that describes this connection.a.Enter a meaningful name to help others find your connection when they begin to create their own integrations.The name you enter is automatically added in capital letters to the Identifier field.If you modify the identifier name, don't include blank spaces (for example, SALES OPPORTUNITY ).
6.Copy the secret value.You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .7.Click Save .Create a Connection Before you can build an integration, you have to create the connections to the applications with which you want to share data.To create a connection in Oracle Integration: 1.In the left navigation pane, click Home > Integrations > Connections .2.Click Create .Note: You can also create a connection in the integration canvas of: An orchestrated integration (See Define Inbound Triggers and Outbound Invokes.)A basic routing integration (See Add a Trigger (Source) Connection.)3.In the Create Connection Select Adapter dialog, select the adapter to use for this connection.To find the adapter, scroll through the list, or enter a partial or full name in the Search field and click Search .Chapter 2 Create a Connection 2-24.In the Create Connection dialog, enter the information that describes this connection.a.Enter a meaningful name to help others find your connection when they begin to create their own integrations.The name you enter is automatically added in capital letters to the Identifier field.If you modify the identifier name, don't include blank spaces (for example, SALES OPPORTUNITY ).b.Enter optional keywords (tags).
You must enter this value in the Client Secret field when you configure security for your Zendesk Adapter connection in Oracle Integration.See Configure Connection Security .7.Click Save .Create a Connection Before you can build an integration, you have to create the connections to the applications with which you want to share data.To create a connection in Oracle Integration: 1.In the left navigation pane, click Home > Integrations > Connections .2.Click Create .Note: You can also create a connection in the integration canvas of: An orchestrated integration (See Define Inbound Triggers and Outbound Invokes.)A basic routing integration (See Add a Trigger (Source) Connection.)3.In the Create Connection Select Adapter dialog, select the adapter to use for this connection.To find the adapter, scroll through the list, or enter a partial or full name in the Search field and click Search .Chapter 2 Create a Connection 2-24.In the Create Connection dialog, enter the information that describes this connection.a.Enter a meaningful name to help others find your connection when they begin to create their own integrations.The name you enter is automatically added in capital letters to the Identifier field.If you modify the identifier name, don't include blank spaces (for example, SALES OPPORTUNITY ).b.Enter optional keywords (tags).You can search on the connection keywords on the Connections page.
See Configure Connection Security .7.Click Save .Create a Connection Before you can build an integration, you have to create the connections to the applications with which you want to share data.To create a connection in Oracle Integration: 1.In the left navigation pane, click Home > Integrations > Connections .2.Click Create .Note: You can also create a connection in the integration canvas of: An orchestrated integration (See Define Inbound Triggers and Outbound Invokes.)A basic routing integration (See Add a Trigger (Source) Connection.)3.In the Create Connection Select Adapter dialog, select the adapter to use for this connection.To find the adapter, scroll through the list, or enter a partial or full name in the Search field and click Search .Chapter 2 Create a Connection 2-24.In the Create Connection dialog, enter the information that describes this connection.a.Enter a meaningful name to help others find your connection when they begin to create their own integrations.The name you enter is automatically added in capital letters to the Identifier field.If you modify the identifier name, don't include blank spaces (for example, SALES OPPORTUNITY ).b.Enter optional keywords (tags).You can search on the connection keywords on the Connections page.c.Select the role (direction) in which to use this connection (trigger, invoke, or both).
7.Click Save .Create a Connection Before you can build an integration, you have to create the connections to the applications with which you want to share data.To create a connection in Oracle Integration: 1.In the left navigation pane, click Home > Integrations > Connections .2.Click Create .Note: You can also create a connection in the integration canvas of: An orchestrated integration (See Define Inbound Triggers and Outbound Invokes.)A basic routing integration (See Add a Trigger (Source) Connection.)3.In the Create Connection Select Adapter dialog, select the adapter to use for this connection.To find the adapter, scroll through the list, or enter a partial or full name in the Search field and click Search .Chapter 2 Create a Connection 2-24.In the Create Connection dialog, enter the information that describes this connection.a.Enter a meaningful name to help others find your connection when they begin to create their own integrations.The name you enter is automatically added in capital letters to the Identifier field.If you modify the identifier name, don't include blank spaces (for example, SALES OPPORTUNITY ).b.Enter optional keywords (tags).You can search on the connection keywords on the Connections page.c.Select the role (direction) in which to use this connection (trigger, invoke, or both).Only the roles supported by the adapter are displayed for selection.
Create a Connection Before you can build an integration, you have to create the connections to the applications with which you want to share data.To create a connection in Oracle Integration: 1.In the left navigation pane, click Home > Integrations > Connections .2.Click Create .Note: You can also create a connection in the integration canvas of: An orchestrated integration (See Define Inbound Triggers and Outbound Invokes.)A basic routing integration (See Add a Trigger (Source) Connection.)3.In the Create Connection Select Adapter dialog, select the adapter to use for this connection.To find the adapter, scroll through the list, or enter a partial or full name in the Search field and click Search .Chapter 2 Create a Connection 2-24.In the Create Connection dialog, enter the information that describes this connection.a.Enter a meaningful name to help others find your connection when they begin to create their own integrations.The name you enter is automatically added in capital letters to the Identifier field.If you modify the identifier name, don't include blank spaces (for example, SALES OPPORTUNITY ).b.Enter optional keywords (tags).You can search on the connection keywords on the Connections page.c.Select the role (direction) in which to use this connection (trigger, invoke, or both).Only the roles supported by the adapter are displayed for selection.When you select a role, only the connection properties and security policies appropriate to that role are displayed on the Connections page.
To create a connection in Oracle Integration: 1.In the left navigation pane, click Home > Integrations > Connections .2.Click Create .Note: You can also create a connection in the integration canvas of: An orchestrated integration (See Define Inbound Triggers and Outbound Invokes.)A basic routing integration (See Add a Trigger (Source) Connection.)3.In the Create Connection Select Adapter dialog, select the adapter to use for this connection.To find the adapter, scroll through the list, or enter a partial or full name in the Search field and click Search .Chapter 2 Create a Connection 2-24.In the Create Connection dialog, enter the information that describes this connection.a.Enter a meaningful name to help others find your connection when they begin to create their own integrations.The name you enter is automatically added in capital letters to the Identifier field.If you modify the identifier name, don't include blank spaces (for example, SALES OPPORTUNITY ).b.Enter optional keywords (tags).You can search on the connection keywords on the Connections page.c.Select the role (direction) in which to use this connection (trigger, invoke, or both).Only the roles supported by the adapter are displayed for selection.When you select a role, only the connection properties and security policies appropriate to that role are displayed on the Connections page.If you select an adapter that supports both invoke and trigger, but select only one of those roles, you'll get an error when you try to drag the adapter into the section you didn't select.
2.Click Create .Note: You can also create a connection in the integration canvas of: An orchestrated integration (See Define Inbound Triggers and Outbound Invokes.)A basic routing integration (See Add a Trigger (Source) Connection.)3.In the Create Connection Select Adapter dialog, select the adapter to use for this connection.To find the adapter, scroll through the list, or enter a partial or full name in the Search field and click Search .Chapter 2 Create a Connection 2-24.In the Create Connection dialog, enter the information that describes this connection.a.Enter a meaningful name to help others find your connection when they begin to create their own integrations.The name you enter is automatically added in capital letters to the Identifier field.If you modify the identifier name, don't include blank spaces (for example, SALES OPPORTUNITY ).b.Enter optional keywords (tags).You can search on the connection keywords on the Connections page.c.Select the role (direction) in which to use this connection (trigger, invoke, or both).Only the roles supported by the adapter are displayed for selection.When you select a role, only the connection properties and security policies appropriate to that role are displayed on the Connections page.If you select an adapter that supports both invoke and trigger, but select only one of those roles, you'll get an error when you try to drag the adapter into the section you didn't select.For example, let's say you configure a connection for the Oracle Service Cloud (RightNow) Adapter as only an invoke .
Note: You can also create a connection in the integration canvas of: An orchestrated integration (See Define Inbound Triggers and Outbound Invokes.)A basic routing integration (See Add a Trigger (Source) Connection.)3.In the Create Connection Select Adapter dialog, select the adapter to use for this connection.To find the adapter, scroll through the list, or enter a partial or full name in the Search field and click Search .Chapter 2 Create a Connection 2-24.In the Create Connection dialog, enter the information that describes this connection.a.Enter a meaningful name to help others find your connection when they begin to create their own integrations.The name you enter is automatically added in capital letters to the Identifier field.If you modify the identifier name, don't include blank spaces (for example, SALES OPPORTUNITY ).b.Enter optional keywords (tags).You can search on the connection keywords on the Connections page.c.Select the role (direction) in which to use this connection (trigger, invoke, or both).Only the roles supported by the adapter are displayed for selection.When you select a role, only the connection properties and security policies appropriate to that role are displayed on the Connections page.If you select an adapter that supports both invoke and trigger, but select only one of those roles, you'll get an error when you try to drag the adapter into the section you didn't select.For example, let's say you configure a connection for the Oracle Service Cloud (RightNow) Adapter as only an invoke .Dragging the adapter to a trigger section in the integration produces an error.
A basic routing integration (See Add a Trigger (Source) Connection.)3.In the Create Connection Select Adapter dialog, select the adapter to use for this connection.To find the adapter, scroll through the list, or enter a partial or full name in the Search field and click Search .Chapter 2 Create a Connection 2-24.In the Create Connection dialog, enter the information that describes this connection.a.Enter a meaningful name to help others find your connection when they begin to create their own integrations.The name you enter is automatically added in capital letters to the Identifier field.If you modify the identifier name, don't include blank spaces (for example, SALES OPPORTUNITY ).b.Enter optional keywords (tags).You can search on the connection keywords on the Connections page.c.Select the role (direction) in which to use this connection (trigger, invoke, or both).Only the roles supported by the adapter are displayed for selection.When you select a role, only the connection properties and security policies appropriate to that role are displayed on the Connections page.If you select an adapter that supports both invoke and trigger, but select only one of those roles, you'll get an error when you try to drag the adapter into the section you didn't select.For example, let's say you configure a connection for the Oracle Service Cloud (RightNow) Adapter as only an invoke .Dragging the adapter to a trigger section in the integration produces an error.d.Enter an optional description of the connection.
3.In the Create Connection Select Adapter dialog, select the adapter to use for this connection.To find the adapter, scroll through the list, or enter a partial or full name in the Search field and click Search .Chapter 2 Create a Connection 2-24.In the Create Connection dialog, enter the information that describes this connection.a.Enter a meaningful name to help others find your connection when they begin to create their own integrations.The name you enter is automatically added in capital letters to the Identifier field.If you modify the identifier name, don't include blank spaces (for example, SALES OPPORTUNITY ).b.Enter optional keywords (tags).You can search on the connection keywords on the Connections page.c.Select the role (direction) in which to use this connection (trigger, invoke, or both).Only the roles supported by the adapter are displayed for selection.When you select a role, only the connection properties and security policies appropriate to that role are displayed on the Connections page.If you select an adapter that supports both invoke and trigger, but select only one of those roles, you'll get an error when you try to drag the adapter into the section you didn't select.For example, let's say you configure a connection for the Oracle Service Cloud (RightNow) Adapter as only an invoke .Dragging the adapter to a trigger section in the integration produces an error.d.Enter an optional description of the connection.5.Click Create .
To find the adapter, scroll through the list, or enter a partial or full name in the Search field and click Search .Chapter 2 Create a Connection 2-24.In the Create Connection dialog, enter the information that describes this connection.a.Enter a meaningful name to help others find your connection when they begin to create their own integrations.The name you enter is automatically added in capital letters to the Identifier field.If you modify the identifier name, don't include blank spaces (for example, SALES OPPORTUNITY ).b.Enter optional keywords (tags).You can search on the connection keywords on the Connections page.c.Select the role (direction) in which to use this connection (trigger, invoke, or both).Only the roles supported by the adapter are displayed for selection.When you select a role, only the connection properties and security policies appropriate to that role are displayed on the Connections page.If you select an adapter that supports both invoke and trigger, but select only one of those roles, you'll get an error when you try to drag the adapter into the section you didn't select.For example, let's say you configure a connection for the Oracle Service Cloud (RightNow) Adapter as only an invoke .Dragging the adapter to a trigger section in the integration produces an error.d.Enter an optional description of the connection.5.Click Create .Your connection is created.
a.Enter a meaningful name to help others find your connection when they begin to create their own integrations.The name you enter is automatically added in capital letters to the Identifier field.If you modify the identifier name, don't include blank spaces (for example, SALES OPPORTUNITY ).b.Enter optional keywords (tags).You can search on the connection keywords on the Connections page.c.Select the role (direction) in which to use this connection (trigger, invoke, or both).Only the roles supported by the adapter are displayed for selection.When you select a role, only the connection properties and security policies appropriate to that role are displayed on the Connections page.If you select an adapter that supports both invoke and trigger, but select only one of those roles, you'll get an error when you try to drag the adapter into the section you didn't select.For example, let's say you configure a connection for the Oracle Service Cloud (RightNow) Adapter as only an invoke .Dragging the adapter to a trigger section in the integration produces an error.d.Enter an optional description of the connection.5.Click Create .Your connection is created.You're now ready to configure the connection details, such as connection properties, security policies, connection login credentials, and (for certain connections) agent group.
The name you enter is automatically added in capital letters to the Identifier field.If you modify the identifier name, don't include blank spaces (for example, SALES OPPORTUNITY ).b.Enter optional keywords (tags).You can search on the connection keywords on the Connections page.c.Select the role (direction) in which to use this connection (trigger, invoke, or both).Only the roles supported by the adapter are displayed for selection.When you select a role, only the connection properties and security policies appropriate to that role are displayed on the Connections page.If you select an adapter that supports both invoke and trigger, but select only one of those roles, you'll get an error when you try to drag the adapter into the section you didn't select.For example, let's say you configure a connection for the Oracle Service Cloud (RightNow) Adapter as only an invoke .Dragging the adapter to a trigger section in the integration produces an error.d.Enter an optional description of the connection.5.Click Create .Your connection is created.You're now ready to configure the connection details, such as connection properties, security policies, connection login credentials, and (for certain connections) agent group.Configure Connection Properties Enter connection information so your application can process requests.
If you modify the identifier name, don't include blank spaces (for example, SALES OPPORTUNITY ).b.Enter optional keywords (tags).You can search on the connection keywords on the Connections page.c.Select the role (direction) in which to use this connection (trigger, invoke, or both).Only the roles supported by the adapter are displayed for selection.When you select a role, only the connection properties and security policies appropriate to that role are displayed on the Connections page.If you select an adapter that supports both invoke and trigger, but select only one of those roles, you'll get an error when you try to drag the adapter into the section you didn't select.For example, let's say you configure a connection for the Oracle Service Cloud (RightNow) Adapter as only an invoke .Dragging the adapter to a trigger section in the integration produces an error.d.Enter an optional description of the connection.5.Click Create .Your connection is created.You're now ready to configure the connection details, such as connection properties, security policies, connection login credentials, and (for certain connections) agent group.Configure Connection Properties Enter connection information so your application can process requests.1.Go to the Connection Properties section.
b.Enter optional keywords (tags).You can search on the connection keywords on the Connections page.c.Select the role (direction) in which to use this connection (trigger, invoke, or both).Only the roles supported by the adapter are displayed for selection.When you select a role, only the connection properties and security policies appropriate to that role are displayed on the Connections page.If you select an adapter that supports both invoke and trigger, but select only one of those roles, you'll get an error when you try to drag the adapter into the section you didn't select.For example, let's say you configure a connection for the Oracle Service Cloud (RightNow) Adapter as only an invoke .Dragging the adapter to a trigger section in the integration produces an error.d.Enter an optional description of the connection.5.Click Create .Your connection is created.You're now ready to configure the connection details, such as connection properties, security policies, connection login credentials, and (for certain connections) agent group.Configure Connection Properties Enter connection information so your application can process requests.1.Go to the Connection Properties section.2.In the Zendesk Host field, enter the Zendesk instance host name.
You can search on the connection keywords on the Connections page.c.Select the role (direction) in which to use this connection (trigger, invoke, or both).Only the roles supported by the adapter are displayed for selection.When you select a role, only the connection properties and security policies appropriate to that role are displayed on the Connections page.If you select an adapter that supports both invoke and trigger, but select only one of those roles, you'll get an error when you try to drag the adapter into the section you didn't select.For example, let's say you configure a connection for the Oracle Service Cloud (RightNow) Adapter as only an invoke .Dragging the adapter to a trigger section in the integration produces an error.d.Enter an optional description of the connection.5.Click Create .Your connection is created.You're now ready to configure the connection details, such as connection properties, security policies, connection login credentials, and (for certain connections) agent group.Configure Connection Properties Enter connection information so your application can process requests.1.Go to the Connection Properties section.2.In the Zendesk Host field, enter the Zendesk instance host name.For example: your_subdomain .zendesk.com Configure Connection Security Configure security for your Zendesk Adapter connection.
c.Select the role (direction) in which to use this connection (trigger, invoke, or both).Only the roles supported by the adapter are displayed for selection.When you select a role, only the connection properties and security policies appropriate to that role are displayed on the Connections page.If you select an adapter that supports both invoke and trigger, but select only one of those roles, you'll get an error when you try to drag the adapter into the section you didn't select.For example, let's say you configure a connection for the Oracle Service Cloud (RightNow) Adapter as only an invoke .Dragging the adapter to a trigger section in the integration produces an error.d.Enter an optional description of the connection.5.Click Create .Your connection is created.You're now ready to configure the connection details, such as connection properties, security policies, connection login credentials, and (for certain connections) agent group.Configure Connection Properties Enter connection information so your application can process requests.1.Go to the Connection Properties section.2.In the Zendesk Host field, enter the Zendesk instance host name.For example: your_subdomain .zendesk.com Configure Connection Security Configure security for your Zendesk Adapter connection.1.Go to the Security section.
Only the roles supported by the adapter are displayed for selection.When you select a role, only the connection properties and security policies appropriate to that role are displayed on the Connections page.If you select an adapter that supports both invoke and trigger, but select only one of those roles, you'll get an error when you try to drag the adapter into the section you didn't select.For example, let's say you configure a connection for the Oracle Service Cloud (RightNow) Adapter as only an invoke .Dragging the adapter to a trigger section in the integration produces an error.d.Enter an optional description of the connection.5.Click Create .Your connection is created.You're now ready to configure the connection details, such as connection properties, security policies, connection login credentials, and (for certain connections) agent group.Configure Connection Properties Enter connection information so your application can process requests.1.Go to the Connection Properties section.2.In the Zendesk Host field, enter the Zendesk instance host name.For example: your_subdomain .zendesk.com Configure Connection Security Configure security for your Zendesk Adapter connection.1.Go to the Security section.2.In the Client Id field, enter the client ID that you obtained after performing the steps in the prerequisites section.
When you select a role, only the connection properties and security policies appropriate to that role are displayed on the Connections page.If you select an adapter that supports both invoke and trigger, but select only one of those roles, you'll get an error when you try to drag the adapter into the section you didn't select.For example, let's say you configure a connection for the Oracle Service Cloud (RightNow) Adapter as only an invoke .Dragging the adapter to a trigger section in the integration produces an error.d.Enter an optional description of the connection.5.Click Create .Your connection is created.You're now ready to configure the connection details, such as connection properties, security policies, connection login credentials, and (for certain connections) agent group.Configure Connection Properties Enter connection information so your application can process requests.1.Go to the Connection Properties section.2.In the Zendesk Host field, enter the Zendesk instance host name.For example: your_subdomain .zendesk.com Configure Connection Security Configure security for your Zendesk Adapter connection.1.Go to the Security section.2.In the Client Id field, enter the client ID that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .
If you select an adapter that supports both invoke and trigger, but select only one of those roles, you'll get an error when you try to drag the adapter into the section you didn't select.For example, let's say you configure a connection for the Oracle Service Cloud (RightNow) Adapter as only an invoke .Dragging the adapter to a trigger section in the integration produces an error.d.Enter an optional description of the connection.5.Click Create .Your connection is created.You're now ready to configure the connection details, such as connection properties, security policies, connection login credentials, and (for certain connections) agent group.Configure Connection Properties Enter connection information so your application can process requests.1.Go to the Connection Properties section.2.In the Zendesk Host field, enter the Zendesk instance host name.For example: your_subdomain .zendesk.com Configure Connection Security Configure security for your Zendesk Adapter connection.1.Go to the Security section.2.In the Client Id field, enter the client ID that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .3.In the Client Secret field, enter the client secret that you obtained after performing the steps in the prerequisites section.
For example, let's say you configure a connection for the Oracle Service Cloud (RightNow) Adapter as only an invoke .Dragging the adapter to a trigger section in the integration produces an error.d.Enter an optional description of the connection.5.Click Create .Your connection is created.You're now ready to configure the connection details, such as connection properties, security policies, connection login credentials, and (for certain connections) agent group.Configure Connection Properties Enter connection information so your application can process requests.1.Go to the Connection Properties section.2.In the Zendesk Host field, enter the Zendesk instance host name.For example: your_subdomain .zendesk.com Configure Connection Security Configure security for your Zendesk Adapter connection.1.Go to the Security section.2.In the Client Id field, enter the client ID that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .3.In the Client Secret field, enter the client secret that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .
Dragging the adapter to a trigger section in the integration produces an error.d.Enter an optional description of the connection.5.Click Create .Your connection is created.You're now ready to configure the connection details, such as connection properties, security policies, connection login credentials, and (for certain connections) agent group.Configure Connection Properties Enter connection information so your application can process requests.1.Go to the Connection Properties section.2.In the Zendesk Host field, enter the Zendesk instance host name.For example: your_subdomain .zendesk.com Configure Connection Security Configure security for your Zendesk Adapter connection.1.Go to the Security section.2.In the Client Id field, enter the client ID that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .3.In the Client Secret field, enter the client secret that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .4.
d.Enter an optional description of the connection.5.Click Create .Your connection is created.You're now ready to configure the connection details, such as connection properties, security policies, connection login credentials, and (for certain connections) agent group.Configure Connection Properties Enter connection information so your application can process requests.1.Go to the Connection Properties section.2.In the Zendesk Host field, enter the Zendesk instance host name.For example: your_subdomain .zendesk.com Configure Connection Security Configure security for your Zendesk Adapter connection.1.Go to the Security section.2.In the Client Id field, enter the client ID that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .3.In the Client Secret field, enter the client secret that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .4.(Optional) In the Scope field, enter write to perform a create or update operation.
5.Click Create .Your connection is created.You're now ready to configure the connection details, such as connection properties, security policies, connection login credentials, and (for certain connections) agent group.Configure Connection Properties Enter connection information so your application can process requests.1.Go to the Connection Properties section.2.In the Zendesk Host field, enter the Zendesk instance host name.For example: your_subdomain .zendesk.com Configure Connection Security Configure security for your Zendesk Adapter connection.1.Go to the Security section.2.In the Client Id field, enter the client ID that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .3.In the Client Secret field, enter the client secret that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .4.(Optional) In the Scope field, enter write to perform a create or update operation.To perform a create or update operation on a particular module, enter module_name :write (for example, users:write , tickets:write , and organizations:write ).
Your connection is created.You're now ready to configure the connection details, such as connection properties, security policies, connection login credentials, and (for certain connections) agent group.Configure Connection Properties Enter connection information so your application can process requests.1.Go to the Connection Properties section.2.In the Zendesk Host field, enter the Zendesk instance host name.For example: your_subdomain .zendesk.com Configure Connection Security Configure security for your Zendesk Adapter connection.1.Go to the Security section.2.In the Client Id field, enter the client ID that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .3.In the Client Secret field, enter the client secret that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .4.(Optional) In the Scope field, enter write to perform a create or update operation.To perform a create or update operation on a particular module, enter module_name :write (for example, users:write , tickets:write , and organizations:write ).For multiple modules, you must ensure that space-separated or comma-separated scopes are provided in this field.
You're now ready to configure the connection details, such as connection properties, security policies, connection login credentials, and (for certain connections) agent group.Configure Connection Properties Enter connection information so your application can process requests.1.Go to the Connection Properties section.2.In the Zendesk Host field, enter the Zendesk instance host name.For example: your_subdomain .zendesk.com Configure Connection Security Configure security for your Zendesk Adapter connection.1.Go to the Security section.2.In the Client Id field, enter the client ID that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .3.In the Client Secret field, enter the client secret that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .4.(Optional) In the Scope field, enter write to perform a create or update operation.To perform a create or update operation on a particular module, enter module_name :write (for example, users:write , tickets:write , and organizations:write ).For multiple modules, you must ensure that space-separated or comma-separated scopes are provided in this field.For example, enter: module_name1 :write module_name2 :write or module_name1 :write ,module_name2 :writeChapter 2 Create a Connection 2-3If you do not provide any value for the scope, read is added by default.
Configure Connection Properties Enter connection information so your application can process requests.1.Go to the Connection Properties section.2.In the Zendesk Host field, enter the Zendesk instance host name.For example: your_subdomain .zendesk.com Configure Connection Security Configure security for your Zendesk Adapter connection.1.Go to the Security section.2.In the Client Id field, enter the client ID that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .3.In the Client Secret field, enter the client secret that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .4.(Optional) In the Scope field, enter write to perform a create or update operation.To perform a create or update operation on a particular module, enter module_name :write (for example, users:write , tickets:write , and organizations:write ).For multiple modules, you must ensure that space-separated or comma-separated scopes are provided in this field.For example, enter: module_name1 :write module_name2 :write or module_name1 :write ,module_name2 :writeChapter 2 Create a Connection 2-3If you do not provide any value for the scope, read is added by default.The default scope is read, which is required to access metadata APIs such as the following: GET /api/v2/ticket_fields GET /api/v2/user_fields GET /api/v2/organization_fields 5.Click Provide Consent to verify the connection properties and get an access token.
1.Go to the Connection Properties section.2.In the Zendesk Host field, enter the Zendesk instance host name.For example: your_subdomain .zendesk.com Configure Connection Security Configure security for your Zendesk Adapter connection.1.Go to the Security section.2.In the Client Id field, enter the client ID that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .3.In the Client Secret field, enter the client secret that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .4.(Optional) In the Scope field, enter write to perform a create or update operation.To perform a create or update operation on a particular module, enter module_name :write (for example, users:write , tickets:write , and organizations:write ).For multiple modules, you must ensure that space-separated or comma-separated scopes are provided in this field.For example, enter: module_name1 :write module_name2 :write or module_name1 :write ,module_name2 :writeChapter 2 Create a Connection 2-3If you do not provide any value for the scope, read is added by default.The default scope is read, which is required to access metadata APIs such as the following: GET /api/v2/ticket_fields GET /api/v2/user_fields GET /api/v2/organization_fields 5.Click Provide Consent to verify the connection properties and get an access token.The Zendesk application login page is displayed.
2.In the Zendesk Host field, enter the Zendesk instance host name.For example: your_subdomain .zendesk.com Configure Connection Security Configure security for your Zendesk Adapter connection.1.Go to the Security section.2.In the Client Id field, enter the client ID that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .3.In the Client Secret field, enter the client secret that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .4.(Optional) In the Scope field, enter write to perform a create or update operation.To perform a create or update operation on a particular module, enter module_name :write (for example, users:write , tickets:write , and organizations:write ).For multiple modules, you must ensure that space-separated or comma-separated scopes are provided in this field.For example, enter: module_name1 :write module_name2 :write or module_name1 :write ,module_name2 :writeChapter 2 Create a Connection 2-3If you do not provide any value for the scope, read is added by default.The default scope is read, which is required to access metadata APIs such as the following: GET /api/v2/ticket_fields GET /api/v2/user_fields GET /api/v2/organization_fields 5.Click Provide Consent to verify the connection properties and get an access token.The Zendesk application login page is displayed.6.Enter your Zendesk login credentials.
For example: your_subdomain .zendesk.com Configure Connection Security Configure security for your Zendesk Adapter connection.1.Go to the Security section.2.In the Client Id field, enter the client ID that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .3.In the Client Secret field, enter the client secret that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .4.(Optional) In the Scope field, enter write to perform a create or update operation.To perform a create or update operation on a particular module, enter module_name :write (for example, users:write , tickets:write , and organizations:write ).For multiple modules, you must ensure that space-separated or comma-separated scopes are provided in this field.For example, enter: module_name1 :write module_name2 :write or module_name1 :write ,module_name2 :writeChapter 2 Create a Connection 2-3If you do not provide any value for the scope, read is added by default.The default scope is read, which is required to access metadata APIs such as the following: GET /api/v2/ticket_fields GET /api/v2/user_fields GET /api/v2/organization_fields 5.Click Provide Consent to verify the connection properties and get an access token.The Zendesk application login page is displayed.6.Enter your Zendesk login credentials.7.Once you see an access allowed message, you can test your connection.
1.Go to the Security section.2.In the Client Id field, enter the client ID that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .3.In the Client Secret field, enter the client secret that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .4.(Optional) In the Scope field, enter write to perform a create or update operation.To perform a create or update operation on a particular module, enter module_name :write (for example, users:write , tickets:write , and organizations:write ).For multiple modules, you must ensure that space-separated or comma-separated scopes are provided in this field.For example, enter: module_name1 :write module_name2 :write or module_name1 :write ,module_name2 :writeChapter 2 Create a Connection 2-3If you do not provide any value for the scope, read is added by default.The default scope is read, which is required to access metadata APIs such as the following: GET /api/v2/ticket_fields GET /api/v2/user_fields GET /api/v2/organization_fields 5.Click Provide Consent to verify the connection properties and get an access token.The Zendesk application login page is displayed.6.Enter your Zendesk login credentials.7.Once you see an access allowed message, you can test your connection.Test the Connection Test your connection to ensure that it's configured successfully.
2.In the Client Id field, enter the client ID that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .3.In the Client Secret field, enter the client secret that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .4.(Optional) In the Scope field, enter write to perform a create or update operation.To perform a create or update operation on a particular module, enter module_name :write (for example, users:write , tickets:write , and organizations:write ).For multiple modules, you must ensure that space-separated or comma-separated scopes are provided in this field.For example, enter: module_name1 :write module_name2 :write or module_name1 :write ,module_name2 :writeChapter 2 Create a Connection 2-3If you do not provide any value for the scope, read is added by default.The default scope is read, which is required to access metadata APIs such as the following: GET /api/v2/ticket_fields GET /api/v2/user_fields GET /api/v2/organization_fields 5.Click Provide Consent to verify the connection properties and get an access token.The Zendesk application login page is displayed.6.Enter your Zendesk login credentials.7.Once you see an access allowed message, you can test your connection.Test the Connection Test your connection to ensure that it's configured successfully.1.In the page title bar, click Test.
See Create an OAuth Client .3.In the Client Secret field, enter the client secret that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .4.(Optional) In the Scope field, enter write to perform a create or update operation.To perform a create or update operation on a particular module, enter module_name :write (for example, users:write , tickets:write , and organizations:write ).For multiple modules, you must ensure that space-separated or comma-separated scopes are provided in this field.For example, enter: module_name1 :write module_name2 :write or module_name1 :write ,module_name2 :writeChapter 2 Create a Connection 2-3If you do not provide any value for the scope, read is added by default.The default scope is read, which is required to access metadata APIs such as the following: GET /api/v2/ticket_fields GET /api/v2/user_fields GET /api/v2/organization_fields 5.Click Provide Consent to verify the connection properties and get an access token.The Zendesk application login page is displayed.6.Enter your Zendesk login credentials.7.Once you see an access allowed message, you can test your connection.Test the Connection Test your connection to ensure that it's configured successfully.1.In the page title bar, click Test.What happens next depends on whether your connection uses a Web Services Description Language (WSDL) file.
3.In the Client Secret field, enter the client secret that you obtained after performing the steps in the prerequisites section.See Create an OAuth Client .4.(Optional) In the Scope field, enter write to perform a create or update operation.To perform a create or update operation on a particular module, enter module_name :write (for example, users:write , tickets:write , and organizations:write ).For multiple modules, you must ensure that space-separated or comma-separated scopes are provided in this field.For example, enter: module_name1 :write module_name2 :write or module_name1 :write ,module_name2 :writeChapter 2 Create a Connection 2-3If you do not provide any value for the scope, read is added by default.The default scope is read, which is required to access metadata APIs such as the following: GET /api/v2/ticket_fields GET /api/v2/user_fields GET /api/v2/organization_fields 5.Click Provide Consent to verify the connection properties and get an access token.The Zendesk application login page is displayed.6.Enter your Zendesk login credentials.7.Once you see an access allowed message, you can test your connection.Test the Connection Test your connection to ensure that it's configured successfully.1.In the page title bar, click Test.What happens next depends on whether your connection uses a Web Services Description Language (WSDL) file.If Your Connection...Then... Doesnt use a WSDL The test starts automatically and validates the inputs you provided for the connection.
See Create an OAuth Client .4.(Optional) In the Scope field, enter write to perform a create or update operation.To perform a create or update operation on a particular module, enter module_name :write (for example, users:write , tickets:write , and organizations:write ).For multiple modules, you must ensure that space-separated or comma-separated scopes are provided in this field.For example, enter: module_name1 :write module_name2 :write or module_name1 :write ,module_name2 :writeChapter 2 Create a Connection 2-3If you do not provide any value for the scope, read is added by default.The default scope is read, which is required to access metadata APIs such as the following: GET /api/v2/ticket_fields GET /api/v2/user_fields GET /api/v2/organization_fields 5.Click Provide Consent to verify the connection properties and get an access token.The Zendesk application login page is displayed.6.Enter your Zendesk login credentials.7.Once you see an access allowed message, you can test your connection.Test the Connection Test your connection to ensure that it's configured successfully.1.In the page title bar, click Test.What happens next depends on whether your connection uses a Web Services Description Language (WSDL) file.If Your Connection...Then... Doesnt use a WSDL The test starts automatically and validates the inputs you provided for the connection.Uses a WSDL A dialog prompts you to select the type of connection testing to perform: Validate and Test : Performs a full validation of the WSDL, including processing of the imported schemas and WSDLs.
4.(Optional) In the Scope field, enter write to perform a create or update operation.To perform a create or update operation on a particular module, enter module_name :write (for example, users:write , tickets:write , and organizations:write ).For multiple modules, you must ensure that space-separated or comma-separated scopes are provided in this field.For example, enter: module_name1 :write module_name2 :write or module_name1 :write ,module_name2 :writeChapter 2 Create a Connection 2-3If you do not provide any value for the scope, read is added by default.The default scope is read, which is required to access metadata APIs such as the following: GET /api/v2/ticket_fields GET /api/v2/user_fields GET /api/v2/organization_fields 5.Click Provide Consent to verify the connection properties and get an access token.The Zendesk application login page is displayed.6.Enter your Zendesk login credentials.7.Once you see an access allowed message, you can test your connection.Test the Connection Test your connection to ensure that it's configured successfully.1.In the page title bar, click Test.What happens next depends on whether your connection uses a Web Services Description Language (WSDL) file.If Your Connection...Then... Doesnt use a WSDL The test starts automatically and validates the inputs you provided for the connection.Uses a WSDL A dialog prompts you to select the type of connection testing to perform: Validate and Test : Performs a full validation of the WSDL, including processing of the imported schemas and WSDLs.Complete validation can take several minutes depending on the number of imported schemas and WSDLs.
(Optional) In the Scope field, enter write to perform a create or update operation.To perform a create or update operation on a particular module, enter module_name :write (for example, users:write , tickets:write , and organizations:write ).For multiple modules, you must ensure that space-separated or comma-separated scopes are provided in this field.For example, enter: module_name1 :write module_name2 :write or module_name1 :write ,module_name2 :writeChapter 2 Create a Connection 2-3If you do not provide any value for the scope, read is added by default.The default scope is read, which is required to access metadata APIs such as the following: GET /api/v2/ticket_fields GET /api/v2/user_fields GET /api/v2/organization_fields 5.Click Provide Consent to verify the connection properties and get an access token.The Zendesk application login page is displayed.6.Enter your Zendesk login credentials.7.Once you see an access allowed message, you can test your connection.Test the Connection Test your connection to ensure that it's configured successfully.1.In the page title bar, click Test.What happens next depends on whether your connection uses a Web Services Description Language (WSDL) file.If Your Connection...Then... Doesnt use a WSDL The test starts automatically and validates the inputs you provided for the connection.Uses a WSDL A dialog prompts you to select the type of connection testing to perform: Validate and Test : Performs a full validation of the WSDL, including processing of the imported schemas and WSDLs.Complete validation can take several minutes depending on the number of imported schemas and WSDLs.No requests are sent to the operations exposed in the WSDL.
To perform a create or update operation on a particular module, enter module_name :write (for example, users:write , tickets:write , and organizations:write ).For multiple modules, you must ensure that space-separated or comma-separated scopes are provided in this field.For example, enter: module_name1 :write module_name2 :write or module_name1 :write ,module_name2 :writeChapter 2 Create a Connection 2-3If you do not provide any value for the scope, read is added by default.The default scope is read, which is required to access metadata APIs such as the following: GET /api/v2/ticket_fields GET /api/v2/user_fields GET /api/v2/organization_fields 5.Click Provide Consent to verify the connection properties and get an access token.The Zendesk application login page is displayed.6.Enter your Zendesk login credentials.7.Once you see an access allowed message, you can test your connection.Test the Connection Test your connection to ensure that it's configured successfully.1.In the page title bar, click Test.What happens next depends on whether your connection uses a Web Services Description Language (WSDL) file.If Your Connection...Then... Doesnt use a WSDL The test starts automatically and validates the inputs you provided for the connection.Uses a WSDL A dialog prompts you to select the type of connection testing to perform: Validate and Test : Performs a full validation of the WSDL, including processing of the imported schemas and WSDLs.Complete validation can take several minutes depending on the number of imported schemas and WSDLs.No requests are sent to the operations exposed in the WSDL.Test: Connects to the WSDL URL and performs a syntax check on the WSDL.
For multiple modules, you must ensure that space-separated or comma-separated scopes are provided in this field.For example, enter: module_name1 :write module_name2 :write or module_name1 :write ,module_name2 :writeChapter 2 Create a Connection 2-3If you do not provide any value for the scope, read is added by default.The default scope is read, which is required to access metadata APIs such as the following: GET /api/v2/ticket_fields GET /api/v2/user_fields GET /api/v2/organization_fields 5.Click Provide Consent to verify the connection properties and get an access token.The Zendesk application login page is displayed.6.Enter your Zendesk login credentials.7.Once you see an access allowed message, you can test your connection.Test the Connection Test your connection to ensure that it's configured successfully.1.In the page title bar, click Test.What happens next depends on whether your connection uses a Web Services Description Language (WSDL) file.If Your Connection...Then... Doesnt use a WSDL The test starts automatically and validates the inputs you provided for the connection.Uses a WSDL A dialog prompts you to select the type of connection testing to perform: Validate and Test : Performs a full validation of the WSDL, including processing of the imported schemas and WSDLs.Complete validation can take several minutes depending on the number of imported schemas and WSDLs.No requests are sent to the operations exposed in the WSDL.Test: Connects to the WSDL URL and performs a syntax check on the WSDL.No requests are sent to the operations exposed in the WSDL.
For example, enter: module_name1 :write module_name2 :write or module_name1 :write ,module_name2 :writeChapter 2 Create a Connection 2-3If you do not provide any value for the scope, read is added by default.The default scope is read, which is required to access metadata APIs such as the following: GET /api/v2/ticket_fields GET /api/v2/user_fields GET /api/v2/organization_fields 5.Click Provide Consent to verify the connection properties and get an access token.The Zendesk application login page is displayed.6.Enter your Zendesk login credentials.7.Once you see an access allowed message, you can test your connection.Test the Connection Test your connection to ensure that it's configured successfully.1.In the page title bar, click Test.What happens next depends on whether your connection uses a Web Services Description Language (WSDL) file.If Your Connection...Then... Doesnt use a WSDL The test starts automatically and validates the inputs you provided for the connection.Uses a WSDL A dialog prompts you to select the type of connection testing to perform: Validate and Test : Performs a full validation of the WSDL, including processing of the imported schemas and WSDLs.Complete validation can take several minutes depending on the number of imported schemas and WSDLs.No requests are sent to the operations exposed in the WSDL.Test: Connects to the WSDL URL and performs a syntax check on the WSDL.No requests are sent to the operations exposed in the WSDL.2.Wait for a message about the results of the connection test.
The default scope is read, which is required to access metadata APIs such as the following: GET /api/v2/ticket_fields GET /api/v2/user_fields GET /api/v2/organization_fields 5.Click Provide Consent to verify the connection properties and get an access token.The Zendesk application login page is displayed.6.Enter your Zendesk login credentials.7.Once you see an access allowed message, you can test your connection.Test the Connection Test your connection to ensure that it's configured successfully.1.In the page title bar, click Test.What happens next depends on whether your connection uses a Web Services Description Language (WSDL) file.If Your Connection...Then... Doesnt use a WSDL The test starts automatically and validates the inputs you provided for the connection.Uses a WSDL A dialog prompts you to select the type of connection testing to perform: Validate and Test : Performs a full validation of the WSDL, including processing of the imported schemas and WSDLs.Complete validation can take several minutes depending on the number of imported schemas and WSDLs.No requests are sent to the operations exposed in the WSDL.Test: Connects to the WSDL URL and performs a syntax check on the WSDL.No requests are sent to the operations exposed in the WSDL.2.Wait for a message about the results of the connection test.If the test was successful, then the connection is configured properly.
The Zendesk application login page is displayed.6.Enter your Zendesk login credentials.7.Once you see an access allowed message, you can test your connection.Test the Connection Test your connection to ensure that it's configured successfully.1.In the page title bar, click Test.What happens next depends on whether your connection uses a Web Services Description Language (WSDL) file.If Your Connection...Then... Doesnt use a WSDL The test starts automatically and validates the inputs you provided for the connection.Uses a WSDL A dialog prompts you to select the type of connection testing to perform: Validate and Test : Performs a full validation of the WSDL, including processing of the imported schemas and WSDLs.Complete validation can take several minutes depending on the number of imported schemas and WSDLs.No requests are sent to the operations exposed in the WSDL.Test: Connects to the WSDL URL and performs a syntax check on the WSDL.No requests are sent to the operations exposed in the WSDL.2.Wait for a message about the results of the connection test.If the test was successful, then the connection is configured properly.If the test failed, then edit the configuration details you entered.
6.Enter your Zendesk login credentials.7.Once you see an access allowed message, you can test your connection.Test the Connection Test your connection to ensure that it's configured successfully.1.In the page title bar, click Test.What happens next depends on whether your connection uses a Web Services Description Language (WSDL) file.If Your Connection...Then... Doesnt use a WSDL The test starts automatically and validates the inputs you provided for the connection.Uses a WSDL A dialog prompts you to select the type of connection testing to perform: Validate and Test : Performs a full validation of the WSDL, including processing of the imported schemas and WSDLs.Complete validation can take several minutes depending on the number of imported schemas and WSDLs.No requests are sent to the operations exposed in the WSDL.Test: Connects to the WSDL URL and performs a syntax check on the WSDL.No requests are sent to the operations exposed in the WSDL.2.Wait for a message about the results of the connection test.If the test was successful, then the connection is configured properly.If the test failed, then edit the configuration details you entered.Check for typos, verify URLs and credentials, and download the diagnostic logs for additional details.

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