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10-45 | calling the Universal Credit helpline | Challenge a benefit decision (mandatory reconsideration) | 10 | 45 | 83 | true |
10-46 | Before you ask for mandatory reconsideration | Challenge a benefit decision (mandatory reconsideration) | 10 | 46 | 83 | true |
10-47 | If you’re not sure whether to ask for mandatory reconsideration or what evidence to give, call the benefits office dealing with your claim. They’ll be able to explain the reason for your benefit decision and answer any questions. | Challenge a benefit decision (mandatory reconsideration) | 10 | 47 | 83 | true |
10-48 | You can still ask for mandatory reconsideration after you’ve spoken to your benefits office. | Challenge a benefit decision (mandatory reconsideration) | 10 | 48 | 83 | true |
10-49 | If you want an explanation in writing | Challenge a benefit decision (mandatory reconsideration) | 10 | 49 | 83 | true |
10-50 | You can ask for a written explanation from the benefits office dealing with your claim - known as a ‘written statement of reasons’. | Challenge a benefit decision (mandatory reconsideration) | 10 | 50 | 83 | true |
10-51 | You do not need to do this for Personal Independence Payment - your decision letter will include a written statement. | Challenge a benefit decision (mandatory reconsideration) | 10 | 51 | 83 | true |
10-52 | You can still ask for mandatory reconsideration, but must do this within 14 days of the date on your written statement of reasons. | Challenge a benefit decision (mandatory reconsideration) | 10 | 52 | 83 | true |
10-53 | Applying after one month | Challenge a benefit decision (mandatory reconsideration) | 10 | 53 | 83 | true |
10-54 | You can ask for mandatory reconsideration after this but it must be for a good reason, for example if you’ve been in hospital or had a bereavement. You must explain why your request is late. | Challenge a benefit decision (mandatory reconsideration) | 10 | 54 | 83 | true |
10-55 | Call the phone number on your decision letter first. | Challenge a benefit decision (mandatory reconsideration) | 10 | 55 | 83 | true |
10-56 | What you need to provide | Challenge a benefit decision (mandatory reconsideration) | 10 | 56 | 83 | true |
10-57 | You need to give: | Challenge a benefit decision (mandatory reconsideration) | 10 | 57 | 83 | true |
10-58 | the date of the original benefit decision | Challenge a benefit decision (mandatory reconsideration) | 10 | 58 | 83 | true |
10-59 | your name and address | Challenge a benefit decision (mandatory reconsideration) | 10 | 59 | 83 | true |
10-60 | your date of birth | Challenge a benefit decision (mandatory reconsideration) | 10 | 60 | 83 | true |
10-61 | your National Insurance number | Challenge a benefit decision (mandatory reconsideration) | 10 | 61 | 83 | true |
10-62 | Explain what part of the decision is wrong and why. | Challenge a benefit decision (mandatory reconsideration) | 10 | 62 | 83 | true |
10-63 | If you want to send evidence | Challenge a benefit decision (mandatory reconsideration) | 10 | 63 | 83 | true |
10-64 | This needs to shows why the decision was wrong. It could, for example, be: | Challenge a benefit decision (mandatory reconsideration) | 10 | 64 | 83 | true |
10-65 | new medical evidence | Challenge a benefit decision (mandatory reconsideration) | 10 | 65 | 83 | true |
10-66 | reports or care plans from specialists, therapists or nurses | Challenge a benefit decision (mandatory reconsideration) | 10 | 66 | 83 | true |
10-67 | bank statements or payslips | Challenge a benefit decision (mandatory reconsideration) | 10 | 67 | 83 | true |
10-68 | Only include evidence you have not already sent. | Challenge a benefit decision (mandatory reconsideration) | 10 | 68 | 83 | true |
10-69 | Write your full name, date of birth and National Insurance number at the top of each bit of evidence and send it to the benefit office where you applied for your benefit. | Challenge a benefit decision (mandatory reconsideration) | 10 | 69 | 83 | true |
10-70 | You cannot claim back the cost of any evidence you pay for. | Challenge a benefit decision (mandatory reconsideration) | 10 | 70 | 83 | true |
10-71 | It will not help your claim to include: | Challenge a benefit decision (mandatory reconsideration) | 10 | 71 | 83 | true |
10-72 | general information about your condition - for example factsheets, medical certificates or sick notes | Challenge a benefit decision (mandatory reconsideration) | 10 | 72 | 83 | true |
10-73 | appointment cards or letters about medical appointments, unless you could not claim your benefit because you were at the appointment | Challenge a benefit decision (mandatory reconsideration) | 10 | 73 | 83 | true |
10-74 | letters about tests that you’re due to have | Challenge a benefit decision (mandatory reconsideration) | 10 | 74 | 83 | true |
10-75 | If you’re not sure what evidence to send, read the guidance for the request form. You can also call the number on your decision letter. | Challenge a benefit decision (mandatory reconsideration) | 10 | 75 | 83 | true |
10-76 | What happens next | Challenge a benefit decision (mandatory reconsideration) | 10 | 76 | 83 | true |
10-77 | The benefits office that gave you the original benefit decision will reconsider it - you’ll get a ‘mandatory reconsideration notice’ telling you whether they’ve changed the decision. It’ll explain the reasons for that decision and the evidence it was based on. | Challenge a benefit decision (mandatory reconsideration) | 10 | 77 | 83 | true |
10-78 | Your benefit may increase, decrease, stop or stay the same following mandatory reconsideration. | Challenge a benefit decision (mandatory reconsideration) | 10 | 78 | 83 | true |
10-79 | If you disagree with the outcome | Challenge a benefit decision (mandatory reconsideration) | 10 | 79 | 83 | true |
10-80 | You can appeal to the Social Security and Child Support Tribunal if you think the decision in the mandatory reconsideration notice is wrong. The tribunal is independent of government. A judge will listen to both sides of the argument before making a decision. | Challenge a benefit decision (mandatory reconsideration) | 10 | 80 | 83 | true |
10-81 | You usually need to do this within one month of the date of your mandatory reconsideration notice. | Challenge a benefit decision (mandatory reconsideration) | 10 | 81 | 83 | true |
10-82 | You cannot appeal to the Social Security and Child Support Tribunal until you get your mandatory reconsideration notice. | Challenge a benefit decision (mandatory reconsideration) | 10 | 82 | 83 | true |
11-0 | Overview | Appeal a benefit decision | 11 | 0 | 126 | true |
11-1 | You can appeal a decision about your entitlement to benefits, for example Personal Independence Payment (PIP), Employment and Support Allowance (ESA) and Universal Credit. | Appeal a benefit decision | 11 | 1 | 126 | true |
11-2 | There’s a different process if you live in Northern Ireland. | Appeal a benefit decision | 11 | 2 | 126 | true |
11-3 | Appeals are decided by the Social Security and Child Support Tribunal. The tribunal is impartial and independent of government. The tribunal will listen to both sides before making a decision. | Appeal a benefit decision | 11 | 3 | 126 | true |
11-4 | This guide is also available in Welsh (Cymraeg). | Appeal a benefit decision | 11 | 4 | 126 | true |
11-5 | How to appeal | Appeal a benefit decision | 11 | 5 | 126 | true |
11-6 | Before you appeal you must usually ask for the decision about your benefits to be looked at again - this is called ‘mandatory reconsideration’. | Appeal a benefit decision | 11 | 6 | 126 | true |
11-7 | If you do not need to do this, your decision letter will say that you can appeal straight away. The letter will explain why you do not need a mandatory reconsideration - include this when you submit your appeal. | Appeal a benefit decision | 11 | 7 | 126 | true |
11-8 | Appeal to the tribunal within one month of getting your mandatory reconsideration decision. If you start your appeal after a month you’ll have to explain why you did not do it earlier. Your appeal might not be accepted. | Appeal a benefit decision | 11 | 8 | 126 | true |
11-9 | After you submit your appeal, you can provide evidence to the tribunal. Your appeal will be decided at a tribunal hearing. | Appeal a benefit decision | 11 | 9 | 126 | true |
11-10 | Benefit decisions you can appeal | Appeal a benefit decision | 11 | 10 | 126 | true |
11-11 | You can appeal a decision about: | Appeal a benefit decision | 11 | 11 | 126 | true |
11-12 | 30 hours free childcare scheme | Appeal a benefit decision | 11 | 12 | 126 | true |
11-13 | Attendance Allowance | Appeal a benefit decision | 11 | 13 | 126 | true |
11-14 | Bereavement Support Payment | Appeal a benefit decision | 11 | 14 | 126 | true |
11-15 | Budgeting Loans | Appeal a benefit decision | 11 | 15 | 126 | true |
11-16 | Carer’s Allowance | Appeal a benefit decision | 11 | 16 | 126 | true |
11-17 | Child Benefit | Appeal a benefit decision | 11 | 17 | 126 | true |
11-18 | Cold Weather Payment | Appeal a benefit decision | 11 | 18 | 126 | true |
11-19 | Compensation Recovery Unit | Appeal a benefit decision | 11 | 19 | 126 | true |
11-20 | Contracted Out Employment Group | Appeal a benefit decision | 11 | 20 | 126 | true |
11-21 | Disability Living Allowance (DLA) | Appeal a benefit decision | 11 | 21 | 126 | true |
11-22 | Disability Working Allowance | Appeal a benefit decision | 11 | 22 | 126 | true |
11-23 | Employment and Support Allowance (ESA) | Appeal a benefit decision | 11 | 23 | 126 | true |
11-24 | Funeral Expenses Payment | Appeal a benefit decision | 11 | 24 | 126 | true |
11-25 | Health in Pregnancy Grant | Appeal a benefit decision | 11 | 25 | 126 | true |
11-26 | Home Responsibilities Protection | Appeal a benefit decision | 11 | 26 | 126 | true |
11-27 | Housing Benefit | Appeal a benefit decision | 11 | 27 | 126 | true |
11-28 | Incapacity Benefit | Appeal a benefit decision | 11 | 28 | 126 | true |
11-29 | Income Support | Appeal a benefit decision | 11 | 29 | 126 | true |
11-30 | Industrial Death Benefit | Appeal a benefit decision | 11 | 30 | 126 | true |
11-31 | Industrial Injuries Disablement Benefit | Appeal a benefit decision | 11 | 31 | 126 | true |
11-32 | Jobseeker’s Allowance | Appeal a benefit decision | 11 | 32 | 126 | true |
11-33 | Maternity Allowance | Appeal a benefit decision | 11 | 33 | 126 | true |
11-34 | Pension Credit | Appeal a benefit decision | 11 | 34 | 126 | true |
11-35 | Personal Independence Payment (PIP) | Appeal a benefit decision | 11 | 35 | 126 | true |
11-36 | Retirement Pension | Appeal a benefit decision | 11 | 36 | 126 | true |
11-37 | Severe Disablement Allowance | Appeal a benefit decision | 11 | 37 | 126 | true |
11-38 | Sure Start Maternity Grant | Appeal a benefit decision | 11 | 38 | 126 | true |
11-39 | Tax credits | Appeal a benefit decision | 11 | 39 | 126 | true |
11-40 | Tax-Free Childcare | Appeal a benefit decision | 11 | 40 | 126 | true |
11-41 | Universal Credit | Appeal a benefit decision | 11 | 41 | 126 | true |
11-42 | Widowed Parent’s Allowance | Appeal a benefit decision | 11 | 42 | 126 | true |
11-43 | Winter Fuel Payment | Appeal a benefit decision | 11 | 43 | 126 | true |
11-44 | Check any letters you’ve received about your benefit if you do not know the exact name. | Appeal a benefit decision | 11 | 44 | 126 | true |
11-45 | Submit your appeal | Appeal a benefit decision | 11 | 45 | 126 | true |
11-46 | You can appeal a decision about your entitlement to benefits, for example Personal Independence Payment (PIP), Employment and Support Allowance (ESA) or Universal Credit. | Appeal a benefit decision | 11 | 46 | 126 | true |
11-47 | You must ask for the decision about your benefits to be looked at again before you can appeal, unless your decision letter says you do not need a ‘mandatory reconsideration’. | Appeal a benefit decision | 11 | 47 | 126 | true |
11-48 | You’ll need: | Appeal a benefit decision | 11 | 48 | 126 | true |
11-49 | your National Insurance number | Appeal a benefit decision | 11 | 49 | 126 | true |
11-50 | the details of the representative helping with your appeal (if you’re using one) | Appeal a benefit decision | 11 | 50 | 126 | true |
11-51 | your mandatory reconsideration notice - you get this after you ask for the benefit decision to be looked at again | Appeal a benefit decision | 11 | 51 | 126 | true |
11-52 | If you do not need a mandatory reconsideration your decision letter will say why. Include this explanation when you submit your appeal. | Appeal a benefit decision | 11 | 52 | 126 | true |
11-53 | You’ll need to choose whether you want to go to the tribunal hearing to explain your appeal in person. If you do not attend, your appeal will be decided on your appeal form and any supporting evidence you provide. | Appeal a benefit decision | 11 | 53 | 126 | true |
11-54 | Start now | Appeal a benefit decision | 11 | 54 | 126 | true |
11-55 | You can only access the service’s web chat if you’re using Google Chrome, Mozilla Firefox or Safari. You can access everything else in the service using any browser. | Appeal a benefit decision | 11 | 55 | 126 | true |
11-56 | Continue with an existing appeal | Appeal a benefit decision | 11 | 56 | 126 | true |
11-57 | Sign in to continue with your saved benefit appeal application. | Appeal a benefit decision | 11 | 57 | 126 | true |
11-58 | Appealing by post | Appeal a benefit decision | 11 | 58 | 126 | true |
11-59 | Use form SSCS1 to appeal a Universal Credit, ESA or PIP decision by post. | Appeal a benefit decision | 11 | 59 | 126 | true |
11-60 | Help with your appeal | Appeal a benefit decision | 11 | 60 | 126 | true |
11-61 | You can appoint someone as a ‘representative’ to help you with your appeal. A representative can: | Appeal a benefit decision | 11 | 61 | 126 | true |
Subsets and Splits