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<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for blocked websites.<|eot_id|><|start_header_id|>user<|end_header_id|>Why the website is not loading.<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Gather user device details (e.g., name, phone number, IP address, MAC address, login time).
- Verify if the MAC address matches the IP address and user details.
- Use the API: GET /network/devices?ip={user_ip}.
2. Strategize:
- Plan to perform Ping tests, review Firewall rules, Host Logs, TIS Logs, and System Logs.
3. Collect:
- Conduct Ping tests to resolve the website domain and verify connectivity using API: ping {website_domain}.
- Check Firewall and Filter Rules with API: GET /firewall/rules and GET /firewall/l7rules.
- Retrieve Host Logs using API: GET /hotspot/hosts.
- Review TIS Logs for malicious IP flags using API: GET /tis/ips.
- Analyze SysLogs with API: GET /syslogs?ip={website_ip}.
4. Analyze:
- Determine if the issue is DNS resolution, firewall blocking, host log blocking, or flagged as malicious IP.
- Take appropriate actions based on findings.
5. Report:
- Summarize the diagnosis and resolution steps.
- Document findings for future reference.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for blocked websites.<|eot_id|><|start_header_id|>user<|end_header_id|>What actions should be taken to address DNS resolution issues?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Troubleshooting:
- Verify if the domain name resolves correctly using a Ping test.
- Check DNS settings on the user's device.
2. Strategizing:
- Identify potential DNS issues and consider changing DNS servers.
3. Collecting Details:
- Gather Ping test results.
- Verify DNS server logs if accessible.
4. Analyzing:
- Confirm DNS resolution failure.
- Identify possible causes, such as incorrect DNS settings or server unavailability.
5. Reporting:
- Inform the user of the DNS resolution failure.
- Suggest switching to public DNS (e.g., Google DNS: 8.8.8.8).
- Use API: PUT api/v1/device/dns?server=8.8.8.8.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for blocked websites.<|eot_id|><|start_header_id|>user<|end_header_id|>How can access to the website be restored when it is being blocked by a firewall?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Troubleshooting:
- Identify firewall rules that block the website.
- Verify user permissions to modify firewall settings.
2. Strategizing:
- Determine if unblocking the website aligns with security policies.
3. Collecting Details:
- Retrieve Firewall and Filter Logs using API: GET /firewall/rules.
- Gather details of the specific blocking rule.
4. Analyzing:
- Confirm the firewall rule causing the issue.
- Evaluate the impact of unblocking the website.
5. Reporting:
- Inform the user of the blocking rule (e.g., Rule #123).
- Suggest unblocking the website if appropriate.
- Use API: DELETE api/v1/firewall/rules?id=123.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for blocked websites.<|eot_id|><|start_header_id|>user<|end_header_id|>What steps should be taken if the website's IP address is identified as malicious?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Troubleshooting:
- Verify the website’s IP against the malicious IP list.
- Confirm if the flagging is valid or a false positive.
2. Strategizing:
- Decide whether to remove the IP from the malicious list based on user requirements.
3. Collecting Details:
- Review TIS Logs using API: GET /tis/ips.
- Check if the website’s IP matches flagged entries.
4. Analyzing:
- Assess the potential risk of unblocking the flagged IP.
- Consult security policies if needed.
5. Reporting:
- Inform the user that the website’s IP is flagged as malicious.
- Prompt for confirmation to remove it from the list.
- Use API: DELETE api/v1/firewall/tislist?ip={website_ip}.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for blocked websites.<|eot_id|><|start_header_id|>user<|end_header_id|>Users report slow website performance. How should this be addressed?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Troubleshooting:
- Check server resource utilization (CPU, memory, disk I/O).
- Verify network bandwidth usage.
2. Strategizing:
- Plan to analyze server performance and network traffic.
3. Collecting Details:
- Gather server performance metrics using API: GET /server/metrics.
- Retrieve network traffic logs using API: GET /network/traffic.
4. Analyzing:
- Identify resource bottlenecks or high network latency.
- Cross-reference findings with user reports.
5. Reporting:
- Document the root cause of the performance issue.
- Suggest solutions, such as scaling resources or optimizing website code.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for blocked websites.<|eot_id|><|start_header_id|>user<|end_header_id|>Website shows frequent timeout errors. How to resolve?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Troubleshooting:
- Test connectivity between the user and the server using traceroute.
- Verify server uptime and responsiveness.
2. Strategizing:
- Identify potential network bottlenecks or server-side delays.
3. Collecting Details:
- Gather server logs for timeout entries.
- Retrieve traceroute output for further analysis.
4. Analyzing:
- Determine if network latency, routing issues, or server overload is the cause.
5. Reporting:
- Inform the user of the findings.
- Recommend solutions like optimizing server configurations or using a Content Delivery Network (CDN).<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Troubleshoot security-related website access issues.<|eot_id|><|start_header_id|>user<|end_header_id|>The website is flagged as a security threat. What should I do?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Verify the TIS logs for malicious IP entries: `/tis/ips`.
2. Suggest temporarily unblocking the IP if it is safe: `/tislist/delete`.
3. Confirm with the user before proceeding.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Assist users in resolving website access issues caused by device misconfiguration.<|eot_id|><|start_header_id|>user<|end_header_id|>I can't load any website. Could it be my device?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Check device network settings and verify DNS configuration.
2. Test connectivity to the gateway: `/ping?ip=gateway_ip`.
3. Suggest clearing browser cache and trying another browser.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide solutions for websites blocked in host logs.<|eot_id|><|start_header_id|>user<|end_header_id|>The website def.com is blocked in host logs.<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Check the hotspot server logs for def.com: `/hotspot/hosts`.
2. Suggest removing the IP from host logs: `/hostlogs/delete?ip=def.com`.
3. Confirm with the user before unblocking.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Assist users in troubleshooting website access issues caused by DNS settings.<|eot_id|><|start_header_id|>user<|end_header_id|>My website won't load and says DNS error.<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Test DNS resolution for the domain: `/ping?domain=website.com`.
2. Suggest switching to Google DNS if resolution fails: `/device/dns?server=8.8.8.8`.
3. Recommend clearing DNS cache on the user's device.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Help users identify and resolve slow-loading website issues.<|eot_id|><|start_header_id|>user<|end_header_id|>The website xyz.org takes too long to load.<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Perform a ping test to check latency: `/ping?domain=xyz.org`.
2. Review logs for network bottlenecks: `/syslogs`.
3. Suggest testing on a different network or contacting ISP if latency remains high.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for blocked websites.<|eot_id|><|start_header_id|>user<|end_header_id|>Why the website is not loading.<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Gather user device details (e.g., name, phone number, IP address, MAC address, login time).
- Verify if the MAC address matches the IP address and user details.
- Use the API: GET /network/devices?ip={user_ip}.
2. Strategize:
- Plan to perform Ping tests, review Firewall rules, Host Logs, TIS Logs, and System Logs.
3. Collect:
- Conduct Ping tests to resolve the website domain and verify connectivity using API: ping {website_domain}.
- Check Firewall and Filter Rules with API: GET /firewall/rules and GET /firewall/l7rules.
- Retrieve Host Logs using API: GET /hotspot/hosts.
- Review TIS Logs for malicious IP flags using API: GET /tis/ips.
- Analyze SysLogs with API: GET /syslogs?ip={website_ip}.
4. Analyze:
- Determine if the issue is DNS resolution, firewall blocking, host log blocking, or flagged as malicious IP.
- Take appropriate actions based on findings.
5. Report:
- Summarize the diagnosis and resolution steps.
- Document findings for future reference.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for blocked websites.<|eot_id|><|start_header_id|>user<|end_header_id|>What actions should be taken to address DNS resolution issues?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Troubleshooting:
- Verify if the domain name resolves correctly using a Ping test.
- Check DNS settings on the user's device.
2. Strategizing:
- Identify potential DNS issues and consider changing DNS servers.
3. Collecting Details:
- Gather Ping test results.
- Verify DNS server logs if accessible.
4. Analyzing:
- Confirm DNS resolution failure.
- Identify possible causes, such as incorrect DNS settings or server unavailability.
5. Reporting:
- Inform the user of the DNS resolution failure.
- Suggest switching to public DNS (e.g., Google DNS: 8.8.8.8).
- Use API: PUT api/v1/device/dns?server=8.8.8.8.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for blocked websites.<|eot_id|><|start_header_id|>user<|end_header_id|>How can access to the website be restored when it is being blocked by a firewall?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Troubleshooting:
- Identify firewall rules that block the website.
- Verify user permissions to modify firewall settings.
2. Strategizing:
- Determine if unblocking the website aligns with security policies.
3. Collecting Details:
- Retrieve Firewall and Filter Logs using API: GET /firewall/rules.
- Gather details of the specific blocking rule.
4. Analyzing:
- Confirm the firewall rule causing the issue.
- Evaluate the impact of unblocking the website.
5. Reporting:
- Inform the user of the blocking rule (e.g., Rule #123).
- Suggest unblocking the website if appropriate.
- Use API: DELETE api/v1/firewall/rules?id=123.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for blocked websites.<|eot_id|><|start_header_id|>user<|end_header_id|>What steps should be taken if the website's IP address is identified as malicious?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Troubleshooting:
- Verify the website’s IP against the malicious IP list.
- Confirm if the flagging is valid or a false positive.
2. Strategizing:
- Decide whether to remove the IP from the malicious list based on user requirements.
3. Collecting Details:
- Review TIS Logs using API: GET /tis/ips.
- Check if the website’s IP matches flagged entries.
4. Analyzing:
- Assess the potential risk of unblocking the flagged IP.
- Consult security policies if needed.
5. Reporting:
- Inform the user that the website’s IP is flagged as malicious.
- Prompt for confirmation to remove it from the list.
- Use API: DELETE api/v1/firewall/tislist?ip={website_ip}.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for blocked websites.<|eot_id|><|start_header_id|>user<|end_header_id|>Users report slow website performance. How should this be addressed?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Troubleshooting:
- Check server resource utilization (CPU, memory, disk I/O).
- Verify network bandwidth usage.
2. Strategizing:
- Plan to analyze server performance and network traffic.
3. Collecting Details:
- Gather server performance metrics using API: GET /server/metrics.
- Retrieve network traffic logs using API: GET /network/traffic.
4. Analyzing:
- Identify resource bottlenecks or high network latency.
- Cross-reference findings with user reports.
5. Reporting:
- Document the root cause of the performance issue.
- Suggest solutions, such as scaling resources or optimizing website code.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for blocked websites.<|eot_id|><|start_header_id|>user<|end_header_id|>Website shows frequent timeout errors. How to resolve?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Troubleshooting:
- Test connectivity between the user and the server using traceroute.
- Verify server uptime and responsiveness.
2. Strategizing:
- Identify potential network bottlenecks or server-side delays.
3. Collecting Details:
- Gather server logs for timeout entries.
- Retrieve traceroute output for further analysis.
4. Analyzing:
- Determine if network latency, routing issues, or server overload is the cause.
5. Reporting:
- Inform the user of the findings.
- Recommend solutions like optimizing server configurations or using a Content Delivery Network (CDN).<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Troubleshoot security-related website access issues.<|eot_id|><|start_header_id|>user<|end_header_id|>The website is flagged as a security threat. What should I do?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Verify the TIS logs for malicious IP entries: `/tis/ips`.
2. Suggest temporarily unblocking the IP if it is safe: `/tislist/delete`.
3. Confirm with the user before proceeding.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Assist users in resolving website access issues caused by device misconfiguration.<|eot_id|><|start_header_id|>user<|end_header_id|>I can't load any website. Could it be my device?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Check device network settings and verify DNS configuration.
2. Test connectivity to the gateway: `/ping?ip=gateway_ip`.
3. Suggest clearing browser cache and trying another browser.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide solutions for websites blocked in host logs.<|eot_id|><|start_header_id|>user<|end_header_id|>The website def.com is blocked in host logs.<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Check the hotspot server logs for def.com: `/hotspot/hosts`.
2. Suggest removing the IP from host logs: `/hostlogs/delete?ip=def.com`.
3. Confirm with the user before unblocking.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Assist users in troubleshooting website access issues caused by DNS settings.<|eot_id|><|start_header_id|>user<|end_header_id|>My website won't load and says DNS error.<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Test DNS resolution for the domain: `/ping?domain=website.com`.
2. Suggest switching to Google DNS if resolution fails: `/device/dns?server=8.8.8.8`.
3. Recommend clearing DNS cache on the user's device.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Help users identify and resolve slow-loading website issues.<|eot_id|><|start_header_id|>user<|end_header_id|>The website xyz.org takes too long to load.<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Perform a ping test to check latency: `/ping?domain=xyz.org`.
2. Review logs for network bottlenecks: `/syslogs`.
3. Suggest testing on a different network or contacting ISP if latency remains high.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for speed related issues.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is my device disconnecting frequently from WiFi?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Gather device details such as MAC address, IP address, and session history using API: GET /network/devices?ip={user_ip}.
2. Strategize:
- Plan to investigate WiFi signal strength, interference, and AP logs.
3. Collect:
- Retrieve WiFi SNR using API: GET /wifi/snr.
- Analyze AP logs for device activity using API: GET /ap/logs.
- Check DHCP lease and ARP table using API: GET /network/arp.
4. Analyze:
- Determine if the disconnections are due to low signal strength, interference, or AP resource limitations.
5. Report:
- Recommend relocating closer to the AP, adjusting AP settings, or resolving DHCP conflicts.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for speed related issues.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is my upload speed so slow?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Retrieve user device details and current speed limits using API: GET /network/devices?ip={user_ip} and GET /nas/speed.
2. Strategize:
- Plan to assess uplink usage, AP status, and WiFi frequency.
3. Collect:
- Retrieve uplink interface usage using API: GET /uplink/status.
- Analyze AP logs for resource utilization using API: GET /ap/resources.
- Check WiFi frequency with API: GET /wifi/frequency.
4. Analyze:
- Identify if slow upload speed is caused by uplink congestion, AP overload, or frequency issues.
5. Report:
- Suggest moving to a 5GHz network or reducing uplink usage during peak hours.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for speed related issues.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is the gateway unreachable?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Verify gateway configuration and device ARP entries using API: GET /network/gateway/status and GET /network/arp.
2. Strategize:
- Plan to check DHCP bindings, ARP table, and connectivity logs.
3. Collect:
- Retrieve DHCP lease details using API: GET /dhcp/lease.
- Analyze ARP table entries using API: GET /network/arp.
- Conduct a Ping test to the gateway using API: ping {gateway_ip}.
4. Analyze:
- Determine if the gateway is unreachable due to incorrect bindings, ARP mismatches, or network congestion.
5. Report:
- Recommend correcting bindings, cleaning ARP entries, or escalating to network support.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for speed related issues.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is my device unable to connect to the VPN?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Verify user credentials and device details using API: GET /auth/credentials and GET /network/devices?ip={user_ip}.
2. Strategize:
- Plan to assess VPN server status, firewall rules, and authentication logs.
3. Collect:
- Retrieve VPN server status using API: GET /vpn/status.
- Analyze firewall rules using API: GET /firewall/rules.
- Check authentication logs using API: GET /auth/logs.
4. Analyze:
- Identify if VPN connection issues are caused by server downtime, blocked ports, or failed authentication.
5. Report:
- Suggest updating credentials, modifying firewall rules, or contacting VPN server support.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for speed related issues.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is there high latency in my network?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Gather device details and current latency metrics using API: GET /network/devices and GET /latency/metrics.
2. Strategize:
- Plan to check uplink usage, AP status, and network traffic logs.
3. Collect:
- Retrieve uplink and interface usage using API: GET /uplink/status.
- Analyze AP logs for resource utilization using API: GET /ap/logs.
- Check network traffic patterns using API: GET /traffic/logs.
4. Analyze:
- Identify if high latency is caused by network congestion, AP overload, or uplink issues.
5. Report:
- Recommend reducing bandwidth usage, switching to a less congested AP, or upgrading network resources.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for speed related issues.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is the IP address being flagged in logs?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Verify the IP address and its associated logs using API: GET /logs/ip?ip={ip_address}.
2. Strategize:
- Plan to check TIS logs, firewall rules, and recent activity.
3. Collect:
- Retrieve TIS logs using API: GET /tis/logs.
- Analyze firewall blocklist entries using API: GET /firewall/rules.
- Check user activity logs using API: GET /activity/logs.
4. Analyze:
- Determine if the IP is flagged due to malicious activity, rule violations, or misconfigurations.
5. Report:
- Suggest unblocking the IP or reviewing its activity to resolve false positives.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for speed related issues.<|eot_id|><|start_header_id|>user<|end_header_id|>Why are some devices unable to obtain IP addresses?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Verify DHCP settings and lease tables using API: GET /dhcp/config and GET /dhcp/lease.
2. Strategize:
- Plan to check DHCP scope, bindings, and ARP entries.
3. Collect:
- Retrieve ARP table using API: GET /network/arp.
- Analyze DHCP scope logs using API: GET /dhcp/scope/logs.
4. Analyze:
- Determine if IP allocation issues are caused by exhausted scope, binding conflicts, or ARP mismatches.
5. Report:
- Recommend expanding the DHCP scope, cleaning up bindings, or fixing ARP entries.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for internet related issues .<|eot_id|><|start_header_id|>user<|end_header_id|>Why is the internet not working?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Gather user device details (e.g., name, phone number, IP address, MAC address, login time).
- Verify if the MAC address matches the IP address and user details.
- Use the API: GET /network/devices?ip={user_ip}.
2. Strategize:
- Plan to assess connectivity issues, including Ping tests, Router status, Firewall rules, DNS issues, and ISP connectivity.
3. Collect:
- Conduct Ping tests to the router using API: ping {router_ip}.
- Retrieve router status with API: GET /router/status.
- Analyze firewall rules using API: GET /firewall/rules.
- Verify DNS resolution with API: GET /dns/status.
- Check ISP connectivity using API: GET /isp/status.
4. Analyze:
- Determine if the issue lies in router functionality, DNS resolution, ISP outages, or firewall rules.
5. Report:
- Provide a detailed summary of findings and recommended actions, such as updating DNS settings or contacting the ISP.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for internet related issues.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is the network speed slow?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Gather user device details (e.g., IP address, MAC address, session status, and login time).
- Retrieve the NAS ID plan expiry date and user speed limit using the NAS API.
2. Strategize:
- Plan to investigate WiFi SNR, frequency, access points, syslogs, and uplink usage.
3. Collect:
- Retrieve WiFi SNR using API: GET /wifi/snr.
- Check WiFi frequency using API: GET /wifi/frequency.
- Analyze access point resource usage using API: GET /ap/logs.
- Collect syslogs and interface usage using API: GET /sys/logs and GET /uplink/status.
4. Analyze:
- Identify if low SNR, overloaded access points, or high uplink usage is causing slow speeds.
5. Report:
- Summarize findings, such as low WiFi signal or network congestion, and recommend moving closer to an AP or upgrading the plan.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for internet related issues.<|eot_id|><|start_header_id|>user<|end_header_id|>Why does the router show offline?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Verify the router's IP and MAC address using API: GET /network/router.
2. Strategize:
- Plan to check power status, uplink connectivity, and access logs.
3. Collect:
- Retrieve router status using API: GET /router/status.
- Check uplink logs with API: GET /uplink/logs.
- Analyze system logs using API: GET /sys/logs.
4. Analyze:
- Determine if the router is powered off, experiencing uplink issues, or has system errors.
5. Report:
- Provide a summary, such as "Router offline due to uplink disconnection," and recommend powering on the router or contacting network support.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for internet related issues.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is my DNS resolution failing?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Verify the DNS server configuration and availability.
- Retrieve user device details with API: GET /network/devices?ip={user_ip}.
2. Strategize:
- Plan to test DNS server responses and verify network settings.
3. Collect:
- Conduct a Ping test to the DNS server using API: ping {dns_ip}.
- Check DNS server logs using API: GET /dns/logs.
4. Analyze:
- Determine if DNS resolution fails due to server unavailability or misconfiguration.
5. Report:
- Provide a solution, such as "Switch to Google DNS (8.8.8.8)," and use API: PUT /dns/config?server=8.8.8.8.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for internet related issues.<|eot_id|><|start_header_id|>user<|end_header_id|>Why am I receiving a 403 error when accessing the website?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Gather user details and access logs using API: GET /logs/access.
2. Strategize:
- Plan to check user permissions, blocked IPs, and firewall rules.
3. Collect:
- Analyze access logs for denied requests.
- Retrieve firewall rules using API: GET /firewall/rules.
- Verify IP blocking using API: GET /ip/blocklist.
4. Analyze:
- Identify if the 403 error is due to user role restrictions, IP blocking, or misconfigured rules.
5. Report:
- Recommend actions like adjusting permissions or whitelisting the user's IP, and use API: PUT /firewall/whitelist.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for internet related issues.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is my device showing low WiFi signal strength?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Gather device location and AP details using API: GET /ap/logs.
2. Strategize:
- Plan to check WiFi SNR, signal frequency, and AP resource usage.
3. Collect:
- Retrieve WiFi SNR using API: GET /wifi/snr.
- Check signal frequency with API: GET /wifi/frequency.
- Analyze AP resource logs with API: GET /ap/resources.
4. Analyze:
- Determine if low signal is caused by distance, interference, or AP overload.
5. Report:
- Suggest moving closer to the AP, switching to 5GHz, or restarting the AP using API: PUT /ap/restart.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for WiFi or Internet not working.<|eot_id|><|start_header_id|>user<|end_header_id|>Why can't I connect to my WiFi network?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Gather device details (e.g., IP address, MAC address, login time) using API: GET /network/devices?ip={user_ip}.
- Verify WiFi signal strength and SNR using API: GET /wifi/snr.
2. Strategize:
- Plan to check WiFi configuration, DHCP leases, and ARP tables.
3. Collect:
- Analyze DHCP lease logs using API: GET /dhcp/leases.
- Check AP logs for device connectivity using API: GET /ap/logs.
- Retrieve ARP table using API: GET /network/arp.
4. Analyze:
- Identify if the issue is due to incorrect WiFi settings, low signal strength, or DHCP conflicts.
5. Report:
- Suggest reconnecting to the network, resolving DHCP conflicts, or moving closer to the AP.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for WiFi or Internet not working.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is my router not responding to pings?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Verify router details (e.g., IP address, MAC address) using API: GET /router/status.
- Check user device details using API: GET /network/devices?ip={user_ip}.
2. Strategize:
- Plan to check router power status, uplink connectivity, and firewall rules.
3. Collect:
- Retrieve router status using API: GET /router/status.
- Analyze uplink logs with API: GET /uplink/logs.
- Check firewall rules using API: GET /firewall/rules.
4. Analyze:
- Determine if the router is offline, experiencing uplink issues, or blocked by a firewall rule.
5. Report:
- Suggest powering on the router, resolving uplink issues, or modifying firewall settings.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for WiFi or Internet not working.<|eot_id|><|start_header_id|>user<|end_header_id|>Why does my device keep losing internet connection?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Retrieve user device details (e.g., session history, login time) using API: GET /network/devices?ip={user_ip}.
- Check WiFi signal strength and AP details using API: GET /wifi/snr and GET /ap/logs.
2. Strategize:
- Plan to investigate signal strength, AP resource usage, and DHCP lease stability.
3. Collect:
- Analyze DHCP lease logs using API: GET /dhcp/leases.
- Retrieve AP resource logs using API: GET /ap/resources.
- Check ARP table entries using API: GET /network/arp.
4. Analyze:
- Identify if frequent disconnections are caused by low signal strength, overloaded APs, or DHCP conflicts.
5. Report:
- Suggest moving closer to the AP, restarting the AP, or resolving DHCP lease issues.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for slow network speed.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is my download speed much slower than expected?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Verify user plan details and speed limits using API: GET /nas/plan.
- Retrieve device details (e.g., IP address, MAC address) using API: GET /network/devices?ip={user_ip}.
2. Strategize:
- Plan to assess uplink usage, AP resource availability, and WiFi SNR.
3. Collect:
- Retrieve uplink interface usage using API: GET /uplink/status.
- Analyze AP logs for resource usage using API: GET /ap/resources.
- Check WiFi SNR using API: GET /wifi/snr.
4. Analyze:
- Determine if slow download speeds are caused by uplink congestion, AP overload, or low SNR.
5. Report:
- Recommend switching to a 5GHz network, upgrading the plan, or reducing uplink traffic during peak hours.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for slow network speed.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is my speed test result inconsistent?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Gather user device details (e.g., IP address, session status) using API: GET /network/devices?ip={user_ip}.
- Retrieve WiFi signal and SNR using API: GET /wifi/snr.
2. Strategize:
- Plan to analyze AP resource usage, signal interference, and uplink performance.
3. Collect:
- Retrieve AP logs for concurrent connections using API: GET /ap/logs.
- Analyze uplink usage using API: GET /uplink/status.
- Check DHCP lease stability using API: GET /dhcp/leases.
4. Analyze:
- Identify if inconsistencies are caused by overloaded APs, signal interference, or uplink congestion.
5. Report:
- Suggest reconnecting to a less crowded AP, switching to a 5GHz network, or upgrading the network plan.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for slow network speed.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is my network slow during peak hours?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Retrieve user speed limits and plan details using API: GET /nas/plan.
- Gather current uplink and interface usage using API: GET /uplink/status.
2. Strategize:
- Plan to analyze network traffic patterns, AP usage, and uplink congestion.
3. Collect:
- Retrieve AP logs for concurrent users using API: GET /ap/logs.
- Analyze network traffic logs using API: GET /traffic/logs.
- Check WAN usage statistics using API: GET /wan/status.
4. Analyze:
- Determine if slow speeds are due to network congestion, plan limitations, or high WAN usage.
5. Report:
- Suggest reducing usage during peak hours, upgrading the plan, or optimizing AP resources.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for slow network speed.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is my video streaming buffering frequently?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Verify device details and session status using API: GET /network/devices?ip={user_ip}.
- Retrieve user speed limits using API: GET /nas/plan.
2. Strategize:
- Plan to analyze uplink congestion, WiFi SNR, and AP resource usage.
3. Collect:
- Retrieve uplink usage statistics using API: GET /uplink/status.
- Check WiFi SNR using API: GET /wifi/snr.
- Analyze AP logs for concurrent user activity using API: GET /ap/logs.
4. Analyze:
- Determine if buffering is caused by low bandwidth, uplink congestion, or high AP load.
5. Report:
- Suggest switching to a 5GHz network, reducing concurrent usage, or upgrading the plan for higher bandwidth.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for slow network speed.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is the uplink usage so high?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Retrieve device details and current uplink statistics using API: GET /network/devices and GET /uplink/status.
- Analyze recent network activity using API: GET /traffic/logs.
2. Strategize:
- Plan to investigate traffic sources, user activities, and AP resource usage.
3. Collect:
- Retrieve AP logs for concurrent connections using API: GET /ap/resources.
- Analyze traffic patterns using API: GET /traffic/logs.
4. Analyze:
- Identify if high uplink usage is caused by large file uploads, excessive streaming, or network misuse.
5. Report:
- Suggest monitoring traffic, reducing upload-heavy activities, or upgrading the uplink capacity.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for WiFi or Internet not working.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is my connection dropping when multiple devices are connected?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Gather details about the number of connected devices and their usage using API: GET /ap/logs.
- Verify AP capacity and device-specific logs using API: GET /ap/resources.
2. Strategize:
- Plan to check AP overload, signal interference, and resource usage.
3. Collect:
- Retrieve AP concurrent user logs using API: GET /ap/concurrent_users.
- Analyze WiFi SNR for all connected devices using API: GET /wifi/snr.
4. Analyze:
- Determine if connection drops are caused by AP overload, resource exhaustion, or signal interference.
5. Report:
- Suggest limiting the number of connected devices, restarting the AP, or moving some devices to a different AP.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for WiFi or Internet not working.<|eot_id|><|start_header_id|>user<|end_header_id|>Why am I unable to connect to the WiFi with my mobile device?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Retrieve the mobile device's MAC address and IP address using API: GET /network/devices?ip={user_ip}.
- Check WiFi logs for the device using API: GET /wifi/logs.
2. Strategize:
- Plan to assess WiFi authentication, signal strength, and device configuration.
3. Collect:
- Analyze device authentication logs using API: GET /auth/logs.
- Retrieve WiFi SNR for the device using API: GET /wifi/snr.
4. Analyze:
- Identify if the issue is due to failed authentication, low signal strength, or incorrect device settings.
5. Report:
- Suggest reconnecting to the WiFi, verifying credentials, or adjusting device network settings.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for WiFi or Internet not working.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is the router showing frequent reboots?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Verify router logs and uptime using API: GET /router/logs and GET /router/status.
- Retrieve system logs for errors using API: GET /sys/logs.
2. Strategize:
- Plan to analyze power supply stability, firmware issues, and connected device overload.
3. Collect:
- Retrieve power stability logs using API: GET /power/logs.
- Analyze connected device logs using API: GET /ap/logs.
4. Analyze:
- Determine if frequent reboots are caused by power instability, outdated firmware, or device overload.
5. Report:
- Suggest updating the router firmware, stabilizing the power supply, or limiting connected devices.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for slow network speed.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is my upload speed lower than download speed?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Retrieve user speed plan details using API: GET /nas/plan.
- Verify device and uplink usage statistics using API: GET /uplink/status.
2. Strategize:
- Plan to investigate uplink congestion, AP resource usage, and signal interference.
3. Collect:
- Analyze uplink traffic logs using API: GET /traffic/logs.
- Retrieve AP resource logs using API: GET /ap/resources.
4. Analyze:
- Identify if low upload speeds are caused by uplink congestion, resource limitations, or interference.
5. Report:
- Suggest reducing concurrent uploads, optimizing AP settings, or upgrading the plan for higher upload speeds.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for slow network speed.<|eot_id|><|start_header_id|>user<|end_header_id|>Why does my network speed drop significantly during certain times?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Retrieve speed plan details and user session logs using API: GET /nas/plan and GET /network/devices?ip={user_ip}.
- Verify network usage during the affected times using API: GET /traffic/logs.
2. Strategize:
- Plan to analyze network traffic patterns, AP usage, and WAN utilization.
3. Collect:
- Retrieve AP concurrent user logs using API: GET /ap/logs.
- Analyze WAN usage statistics using API: GET /wan/status.
4. Analyze:
- Determine if speed drops are caused by network congestion, AP overload, or WAN bandwidth limits.
5. Report:
- Suggest reducing bandwidth usage during peak hours, upgrading the plan, or redistributing AP connections.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for WiFi or Internet not working.<|eot_id|><|start_header_id|>user<|end_header_id|>Why is my device unable to ping the gateway?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Verify the device's IP and MAC address using API: GET /network/devices?ip={user_ip}.
- Check gateway status using API: GET /network/gateway/status.
2. Strategize:
- Plan to investigate ARP table entries, gateway lease, and network configuration.
3. Collect:
- Retrieve ARP table entries using API: GET /network/arp.
- Analyze gateway lease logs using API: GET /dhcp/leases.
4. Analyze:
- Determine if the issue is due to incorrect ARP entries, expired leases, or misconfigured gateway settings.
5. Report:
- Suggest resolving ARP conflicts, renewing leases, or correcting gateway configurations.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for WiFi or Internet not working.<|eot_id|><|start_header_id|>user<|end_header_id|>Why am I unable to access the internet through the hotspot?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Retrieve device hotspot logs and session status using API: GET /hotspot/logs and GET /network/devices?ip={user_ip}.
2. Strategize:
- Plan to investigate hotspot binding, IP allocation, and AP resource usage.
3. Collect:
- Retrieve hotspot binding logs using API: GET /hotspot/bindings.
- Analyze DHCP lease entries using API: GET /dhcp/leases.
- Check AP logs for concurrent connections using API: GET /ap/logs.
4. Analyze:
- Determine if the issue is caused by incorrect bindings, exhausted IP pool, or AP overload.
5. Report:
- Suggest reconnecting to the hotspot, clearing binding conflicts, or restarting the AP.<|eot_id|> |
<|begin_of_text|><|start_header_id|>system<|end_header_id|>Provide troubleshooting steps for slow network speed.<|eot_id|><|start_header_id|>user<|end_header_id|>Why does my network experience high jitter during VoIP calls?<|eot_id|><|start_header_id|>assistant<|end_header_id|>1. Obtain:
- Retrieve user session details and call logs using API: GET /network/devices?ip={user_ip} and GET /voip/logs.
- Verify uplink and interface usage using API: GET /uplink/status.
2. Strategize:
- Plan to investigate uplink congestion, AP resource usage, and network latency.
3. Collect:
- Analyze traffic logs for VoIP calls using API: GET /traffic/logs.
- Retrieve AP concurrent user data using API: GET /ap/logs.
- Check network latency metrics using API: GET /latency/metrics.
4. Analyze:
- Determine if high jitter is caused by uplink congestion, overloaded APs, or network interference.
5. Report:
- Suggest reducing uplink usage, switching to a less crowded AP, or prioritizing VoIP traffic using QoS settings.<|eot_id|> |
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