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I have a pending payment on my card. Why? | 45 | pending_card_payment | 200 | 200 | 1,268 | 4,199 |
Can I get an actual card | 43 | order_physical_card | 201 | 201 | 6,392 | 5,153 |
How do I get a refund for an item I bought? | 52 | request_refund | 202 | 202 | 5,188 | 3,423 |
How to verify my identity | 74 | why_verify_identity | 203 | 203 | 9,028 | 1,708 |
beneficiary transfer problems? | 7 | beneficiary_not_allowed | 204 | 204 | 9,115 | 1,187 |
How do I top-up my card with a cheque? | 58 | top_up_by_cash_or_cheque | 205 | 205 | 9,264 | 1,391 |
My card payment had the wrong exchange rate | 17 | card_payment_wrong_exchange_rate | 206 | 206 | 4,846 | 6,861 |
Hi, I had an issue with my card payment and It shows on my account that my payment went through. Then I got contacted from the seller saying "they did not receive my payment" then the payment was returned to my account. so I would like to see why it did that please. | 53 | reverted_card_payment? | 207 | 207 | 6,803 | 8,776 |
Why do I still have a pending cash withdrawal? | 46 | pending_cash_withdrawal | 208 | 208 | 2,671 | 8,264 |
I transferred some funds but I don't see it | 5 | balance_not_updated_after_bank_transfer | 209 | 209 | 1,070 | 4,082 |
There seems to be an additional charge of £1 on my statement, what is the reason for this? | 34 | extra_charge_on_statement | 210 | 210 | 8,882 | 5,054 |
The cheque I sent to you to have deposited a couple days ago has not cleared in my account yet. What is the issue? | 6 | balance_not_updated_after_cheque_or_cash_deposit | 211 | 211 | 8,414 | 8,050 |
I tried to withdraw some money from an ATM this morning but wasn't able to get the amount of cash I needed. The amount in the app says what I was trying to withdraw was deducted, but I don't have any money. What do I do about this? | 75 | wrong_amount_of_cash_received | 212 | 212 | 879 | 7,594 |
Will I get charged for topping up with an international card? | 57 | top_up_by_card_charge | 213 | 213 | 1,567 | 4,283 |
I can still see money in my account after making a payment | 5 | balance_not_updated_after_bank_transfer | 214 | 214 | 8,286 | 493 |
I would like to know where the funds are at. | 70 | verify_source_of_funds | 215 | 215 | 1,114 | 6,871 |
What if my top up didn't work? | 59 | top_up_failed | 216 | 216 | 1,971 | 2,877 |
How can I make my card ready to use? | 0 | activate_my_card | 217 | 217 | 7,617 | 5,935 |
I sent a payment, but the person I sent it to says they don't have it | 66 | transfer_not_received_by_recipient | 218 | 218 | 9,605 | 3,036 |
I think my top up may have been reverted, what do I do? | 61 | top_up_reverted | 219 | 219 | 9,836 | 1,508 |
Will you charge me for exchanging foreign currencies? | 31 | exchange_charge | 220 | 220 | 7,804 | 5,897 |
I finally got my card. Now I want to link it. Is that something you have to do or can I do that? | 13 | card_linking | 221 | 221 | 6,034 | 9,227 |
Is it possible to change from USD to GBP with your App? | 33 | exchange_via_app | 222 | 222 | 3,314 | 8,773 |
who do I talk to, to cancel a transfer? | 8 | cancel_transfer | 223 | 223 | 7,268 | 4,633 |
There is a direct debit set up that I didn't create. | 28 | direct_debit_payment_not_recognised | 224 | 224 | 752 | 6,399 |
How can I get a Visa and Mastercard? | 73 | visa_or_mastercard | 225 | 225 | 4,252 | 6,186 |
I purchased something abroad but the exchange rate is incorrect. | 17 | card_payment_wrong_exchange_rate | 226 | 226 | 4,786 | 3,050 |
Why is there a fee on my money transfer? | 64 | transfer_fee_charged | 227 | 227 | 7,079 | 6,052 |
When do I get my PIN? | 38 | get_physical_card | 228 | 228 | 9,913 | 3,154 |
I have my residency in the US, but I would love to get a card. | 24 | country_support | 229 | 229 | 458 | 4,980 |
My statement is showing an extra £1 charge and I am unsure why. Is there an explanation for this? | 34 | extra_charge_on_statement | 230 | 230 | 8,395 | 7,547 |
Where is my top-up verification code? | 71 | verify_top_up | 231 | 231 | 9,707 | 7,861 |
How do I switch to a different currency? | 33 | exchange_via_app | 232 | 232 | 9,313 | 9,557 |
Why are all my transfers failing? I have the details right and they won't complete. I've been trying all day and they still won't go through, this is URGENT, please help. | 27 | declined_transfer | 233 | 233 | 2,825 | 448 |
Where do I find the auto top- up? | 4 | automatic_top_up | 234 | 234 | 2,719 | 2,984 |
What does it mean when a payment is pending? | 45 | pending_card_payment | 235 | 235 | 7,715 | 2,267 |
I got the incorrect amount of money given to me from my account | 75 | wrong_amount_of_cash_received | 236 | 236 | 8,258 | 4,694 |
How long does a transfer from the UK account usually take? After completing the transfer it is not showing up. I need to know that everything I actually went okay. | 5 | balance_not_updated_after_bank_transfer | 237 | 237 | 5,014 | 2,295 |
Why am I charged whenever I withdraw cash? | 19 | cash_withdrawal_charge | 238 | 238 | 260 | 5,805 |
Why was I charged extra on my app? | 34 | extra_charge_on_statement | 239 | 239 | 3,763 | 8,538 |
I bought an item then noticed the exchange rate was wrong. | 17 | card_payment_wrong_exchange_rate | 240 | 240 | 8,853 | 2,204 |
What does it mean if my payment was reverted? | 53 | reverted_card_payment? | 241 | 241 | 6,580 | 3,156 |
I would like to activate my card. | 0 | activate_my_card | 242 | 242 | 9,813 | 7,527 |
I didn't get the all the cash i wanted from the atm | 75 | wrong_amount_of_cash_received | 243 | 243 | 8,075 | 9,152 |
Can I possibly change my currency to another? | 33 | exchange_via_app | 244 | 244 | 4,332 | 6,865 |
Where can i find the virtual card? | 40 | getting_virtual_card | 245 | 245 | 5,224 | 7,739 |
Can I call to get my card activated? | 0 | activate_my_card | 246 | 246 | 7,284 | 6,765 |
I requested a refund from a merchant several days ago, but don't see anything showing up in my account yet. Can you check on your end to see if the money has reached you guys? | 51 | Refund_not_showing_up | 247 | 247 | 5,142 | 2,958 |
How do I add money to my card? | 62 | topping_up_by_card | 248 | 248 | 9,508 | 1,104 |
i received my American Express in Apple pay, why is top up not working? | 2 | apple_pay_or_google_pay | 249 | 249 | 6,468 | 3,432 |
Do you work in Greece? | 24 | country_support | 250 | 250 | 120 | 2,479 |
What do I do after the ATM takes my card. | 18 | card_swallowed | 251 | 251 | 7,852 | 9,012 |
My topup got reverted. Please let me know if there is any issue in system. | 61 | top_up_reverted | 252 | 252 | 2,114 | 89 |
When traveling, is it possible for it to add money at specific time intervals? | 4 | automatic_top_up | 253 | 253 | 8,774 | 434 |
I tried doing an in country transfer earlier this week. I thought it would be there by now but I still don't see the money. Can you check the status on my transfer? | 66 | transfer_not_received_by_recipient | 254 | 254 | 7,427 | 5,370 |
how do i set up my apple pay watch to connect to my account | 2 | apple_pay_or_google_pay | 255 | 255 | 3,908 | 2,381 |
I transferred money but the recipient does not see the funds in their account? | 66 | transfer_not_received_by_recipient | 256 | 256 | 7,579 | 1,167 |
Is a new debit card free? | 39 | getting_spare_card | 257 | 257 | 498 | 8,700 |
do you have a fee for receiving a SEPA transfer? | 56 | top_up_by_bank_transfer_charge | 258 | 258 | 5,900 | 3,148 |
Would you please tell me the status of my refund request for a large purchase I made not long ago? I contacted the merchant nearly a week ago, but haven't received it. | 51 | Refund_not_showing_up | 259 | 259 | 3,941 | 5,976 |
I have never been charged for making an ATM cash withdrawal before, but I am now being charged a fee to withdraw cash. What happened? | 19 | cash_withdrawal_charge | 260 | 260 | 5,280 | 6,459 |
How do I go about exchanging currencies with this app? | 33 | exchange_via_app | 261 | 261 | 7,372 | 5,642 |
I can't get the top-up to work! What's going on here. | 59 | top_up_failed | 262 | 262 | 3,492 | 1,668 |
What are the currency types that I can keep money in. | 36 | fiat_currency_support | 263 | 263 | 1,587 | 8,377 |
Does your app allow currency exchange from USD to GBP? | 33 | exchange_via_app | 264 | 264 | 9,241 | 6,790 |
Can I have my card delivered on Tuesday? | 12 | card_delivery_estimate | 265 | 265 | 8,019 | 4,141 |
What is the time for a transfer? | 66 | transfer_not_received_by_recipient | 266 | 266 | 3,775 | 604 |
If I make a mistake can I cancel the transaction? | 8 | cancel_transfer | 267 | 267 | 2,044 | 9,727 |
My top up did not complete. | 47 | pending_top_up | 268 | 268 | 786 | 2,005 |
I can't get my Google Pay Top to work. Are there any issues on your end? | 2 | apple_pay_or_google_pay | 269 | 269 | 4,309 | 970 |
What are the cards and currencies that you support? | 54 | supported_cards_and_currencies | 270 | 270 | 1,299 | 3,914 |
I refuse to verify my identity. | 74 | why_verify_identity | 271 | 271 | 5,685 | 6,894 |
I don't know what a pending payment is. | 45 | pending_card_payment | 272 | 272 | 8,219 | 2,744 |
I have one of your cards, but I don't know how to link it. | 13 | card_linking | 273 | 273 | 4,377 | 3,509 |
When will I get my money? It's been too long. | 66 | transfer_not_received_by_recipient | 274 | 274 | 8,486 | 1,801 |
How much are the fees for adding funds using an international card? | 57 | top_up_by_card_charge | 275 | 275 | 1,582 | 8,492 |
How long does the "pending" period of a transfer take? | 48 | pending_transfer | 276 | 276 | 8,914 | 2,357 |
where exactly does money come from | 70 | verify_source_of_funds | 277 | 277 | 1,194 | 7,900 |
I want a backup second card. Is this possible? | 39 | getting_spare_card | 278 | 278 | 7,262 | 1,956 |
I lost my phone. What do I do to block someone else from using my account? | 42 | lost_or_stolen_phone | 279 | 279 | 3,079 | 463 |
There is a duplicate charge on my account. | 63 | transaction_charged_twice | 280 | 280 | 1,400 | 1,885 |
I can't use my card because it is not working. | 14 | card_not_working | 281 | 281 | 920 | 1,902 |
What may be the reason that my transfer did not go through? | 35 | failed_transfer | 282 | 282 | 5,437 | 3,986 |
I was charged multiple times for one purchase | 63 | transaction_charged_twice | 283 | 283 | 7,722 | 6,526 |
Help! The app says I took out cash but I didn't! | 20 | cash_withdrawal_not_recognised | 284 | 284 | 1,856 | 7,577 |
Are there businesses that don't accept this card? | 10 | card_acceptance | 285 | 285 | 6,410 | 6,119 |
There is a fee from a transfer that is not supposed to be here! | 64 | transfer_fee_charged | 286 | 286 | 2,881 | 762 |
Payment did not process | 7 | beneficiary_not_allowed | 287 | 287 | 1,586 | 5,379 |
How do I use a check to top up? | 58 | top_up_by_cash_or_cheque | 288 | 288 | 4,456 | 4,672 |
The exchange rate for case abroad is applied wrong. | 76 | wrong_exchange_rate_for_cash_withdrawal | 289 | 289 | 856 | 6,676 |
How do I verify my identity online | 69 | verify_my_identity | 290 | 290 | 7,052 | 4,075 |
How many disposable cards can you own? | 29 | disposable_card_limits | 291 | 291 | 8,062 | 7,365 |
I need to find out where the card is that I ordered. | 11 | card_arrival | 292 | 292 | 7,828 | 8,153 |
Why was my withdrawal requested cancelled by the ATM? | 26 | declined_cash_withdrawal | 293 | 293 | 402 | 3,818 |
I need some help, I thought you guys accepted crypto top ups?? It won't seem to let me do it. I put money in my account and now it's gone and I didn't spend it. Where did it go?? | 61 | top_up_reverted | 294 | 294 | 3,916 | 990 |
I can't figure out why I haven't gotten my cash, when I already put the check in the bank. | 6 | balance_not_updated_after_cheque_or_cash_deposit | 295 | 295 | 2,276 | 7,647 |
I attempted to top up my car today, it failed! I just got it a couple of days before and it worked then. What is going on with it? | 59 | top_up_failed | 296 | 296 | 5,869 | 883 |
My actual card isn't functioning. | 14 | card_not_working | 297 | 297 | 7,982 | 1,257 |
I cannot see the card PIN anywhere? | 38 | get_physical_card | 298 | 298 | 3,082 | 3,723 |
I forgot my phone at the hotel, so I can't access the app. | 42 | lost_or_stolen_phone | 299 | 299 | 7,886 | 1,834 |