text
stringlengths 13
433
| label
int64 0
76
| label_text
stringlengths 9
48
| idx
int64 0
10k
| query_idx
int64 0
10k
| positive_idx
int64 0
10k
| negative_idx
int64 0
10k
|
|---|---|---|---|---|---|---|
I don't understand why you want so much of my personal info.
| 74 |
why_verify_identity
| 9,700 | 9,700 | 3,279 | 1,339 |
Why does my identity need to be verified?
| 74 |
why_verify_identity
| 9,701 | 9,701 | 6,021 | 7,119 |
what cards and currencies are accepted?
| 54 |
supported_cards_and_currencies
| 9,702 | 9,702 | 4,123 | 6,355 |
How long will it take for me to get my card?
| 11 |
card_arrival
| 9,703 | 9,703 | 5,070 | 8,614 |
Using international ATMs messes up the exchange rate.
| 76 |
wrong_exchange_rate_for_cash_withdrawal
| 9,704 | 9,704 | 18 | 5,754 |
A percentage fee was charged to my withdrawal.
| 19 |
cash_withdrawal_charge
| 9,705 | 9,705 | 2,562 | 1,259 |
Can I get a card in person?
| 43 |
order_physical_card
| 9,706 | 9,706 | 3,240 | 8,872 |
Where can i find my top-up verification code?
| 71 |
verify_top_up
| 9,707 | 9,707 | 2,423 | 7,489 |
How come I have pending transfers?
| 48 |
pending_transfer
| 9,708 | 9,708 | 5,284 | 810 |
What is the fee on my statement for?
| 34 |
extra_charge_on_statement
| 9,709 | 9,709 | 7,980 | 5,959 |
Did my transfer fail?
| 35 |
failed_transfer
| 9,710 | 9,710 | 602 | 2,977 |
I purchased something abroad, and the exchange rate that was applied was wrong.
| 17 |
card_payment_wrong_exchange_rate
| 9,711 | 9,711 | 8,058 | 3,926 |
What is the reason that my top-up is still pending?
| 47 |
pending_top_up
| 9,712 | 9,712 | 1,171 | 3,894 |
How much could I top up?
| 60 |
top_up_limits
| 9,713 | 9,713 | 4,080 | 8,261 |
How long do EU transfers take? I bought something online a couple of days ago , sent the money immediately online but the seller says it is still not there yet.
| 48 |
pending_transfer
| 9,714 | 9,714 | 1,302 | 8,982 |
what are the steps to activate my card?
| 0 |
activate_my_card
| 9,715 | 9,715 | 3,155 | 3,739 |
What is the point of verifying a top up?
| 71 |
verify_top_up
| 9,716 | 9,716 | 599 | 3,601 |
How long does it typically take to make a transfer from a UK bank? I just made one and it hasn't shown up in my account yet.
| 5 |
balance_not_updated_after_bank_transfer
| 9,717 | 9,717 | 5,318 | 719 |
Is there any way for you to find my card?
| 41 |
lost_or_stolen_card
| 9,718 | 9,718 | 8,947 | 6,893 |
What is the wait time until money reaches my account?
| 67 |
transfer_timing
| 9,719 | 9,719 | 3,098 | 4,340 |
When I exchanged currencies the value of my money changed.
| 76 |
wrong_exchange_rate_for_cash_withdrawal
| 9,720 | 9,720 | 8,979 | 4,586 |
What are your exchange rates calculated from?
| 32 |
exchange_rate
| 9,721 | 9,721 | 6,583 | 5,320 |
Can I use a disposable virtual card for any purchase?
| 37 |
get_disposable_virtual_card
| 9,722 | 9,722 | 2,882 | 838 |
How do I get my virtual card?
| 40 |
getting_virtual_card
| 9,723 | 9,723 | 3,451 | 3,522 |
I need to cancel my recent transfer. I made a mistake. Please help quickly before the transfer goes through.
| 8 |
cancel_transfer
| 9,724 | 9,724 | 7,644 | 5,875 |
How many times can I enter a wrong PIN before it is blocked?
| 49 |
pin_blocked
| 9,725 | 9,725 | 4,022 | 7,906 |
Are there limits as to where my card will be accepted?
| 10 |
card_acceptance
| 9,726 | 9,726 | 3,542 | 4,604 |
If I'm getting my identity verified, what all do I need?
| 69 |
verify_my_identity
| 9,727 | 9,727 | 4,354 | 7,000 |
What fee will be charged for exchanges?
| 31 |
exchange_charge
| 9,728 | 9,728 | 8,387 | 6,166 |
I don't recognize the direct debit payment from the app.
| 28 |
direct_debit_payment_not_recognised
| 9,729 | 9,729 | 3,571 | 4,476 |
My phone was stolen, what should I do first?
| 42 |
lost_or_stolen_phone
| 9,730 | 9,730 | 6,298 | 6,986 |
I tried to make a purchase in the store but my card was declined.
| 25 |
declined_card_payment
| 9,731 | 9,731 | 6,246 | 2,785 |
Can I pick a new PIN?
| 21 |
change_pin
| 9,732 | 9,732 | 1,288 | 7,223 |
Is my top up not working?
| 47 |
pending_top_up
| 9,733 | 9,733 | 6,004 | 2,394 |
I need my purchase cancelled.
| 52 |
request_refund
| 9,734 | 9,734 | 3,773 | 2,350 |
Why was my exchange rate a different amount than usual?
| 17 |
card_payment_wrong_exchange_rate
| 9,735 | 9,735 | 6,423 | 9,897 |
Hearing back from us regarding your important verification results may take 10 minutes to one hour time. If verification results do fail, double-check to make sure all of your images are clear -- make sure your photos have no glare or blurring. Note: These photos need to be readable as well. You also need to be 18 years of age or older. You must be a resident of Switzerland or the European Economic Area to open a new account.
| 68 |
unable_to_verify_identity
| 9,736 | 9,736 | 6,231 | 2,852 |
How do I get my card back quickly from a bank machine that it?
| 18 |
card_swallowed
| 9,737 | 9,737 | 1,071 | 6,465 |
I don't see me 'top up' in my wallet
| 62 |
topping_up_by_card
| 9,738 | 9,738 | 9,437 | 5,098 |
Why has my money disappeared? I topped up earlier and seen it was there and had went through. What seems to be the problem?
| 61 |
top_up_reverted
| 9,739 | 9,739 | 2,864 | 24 |
is a transfer to a beneficiary allowed?
| 7 |
beneficiary_not_allowed
| 9,740 | 9,740 | 4,731 | 6,196 |
There are a couple payments with my card shown in the app that i really didn't make myself. What's happenning with this, does someone has access to my card?!
| 16 |
card_payment_not_recognised
| 9,741 | 9,741 | 5,738 | 876 |
How many different currencies can I have my money in?
| 36 |
fiat_currency_support
| 9,742 | 9,742 | 2,860 | 6,231 |
How do I use my card if I lost my phone?
| 42 |
lost_or_stolen_phone
| 9,743 | 9,743 | 8,555 | 4,675 |
What is the exchange looking like?
| 32 |
exchange_rate
| 9,744 | 9,744 | 7,838 | 8,571 |
I live in the EU - can I get a card?
| 24 |
country_support
| 9,745 | 9,745 | 3,924 | 2,592 |
Why are you charging me a transfer fee?
| 64 |
transfer_fee_charged
| 9,746 | 9,746 | 6,370 | 4,709 |
I got a new address and need to change my old one.
| 30 |
edit_personal_details
| 9,747 | 9,747 | 5,860 | 6,589 |
I think I forgot my passcode
| 44 |
passcode_forgotten
| 9,748 | 9,748 | 2,962 | 6,400 |
Why was my top-up declined?
| 61 |
top_up_reverted
| 9,749 | 9,749 | 8,837 | 3,115 |
I don't recognize this debit transaction in my billing statement?
| 28 |
direct_debit_payment_not_recognised
| 9,750 | 9,750 | 652 | 9,451 |
What is the fee charged for using my card?
| 15 |
card_payment_fee_charged
| 9,751 | 9,751 | 3,223 | 6,651 |
What am I being charged an extra pound when I haven't bought something worth that much?
| 34 |
extra_charge_on_statement
| 9,752 | 9,752 | 93 | 8,235 |
Is it simple to transfer money using my credit card?
| 62 |
topping_up_by_card
| 9,753 | 9,753 | 2,594 | 6,289 |
How long until transfers complete?
| 48 |
pending_transfer
| 9,754 | 9,754 | 94 | 6,976 |
I believe my top up is still pending
| 47 |
pending_top_up
| 9,755 | 9,755 | 4,531 | 8,885 |
I have to verify my source of funds.
| 70 |
verify_source_of_funds
| 9,756 | 9,756 | 7,829 | 7,660 |
Will I be charged for adding money by transfer?
| 56 |
top_up_by_bank_transfer_charge
| 9,757 | 9,757 | 2,304 | 142 |
My card couldn't pay in a shop.
| 25 |
declined_card_payment
| 9,758 | 9,758 | 5,963 | 3,771 |
Why is a payment I made reverted back to my account?
| 53 |
reverted_card_payment?
| 9,759 | 9,759 | 7,467 | 902 |
My card is showing the same transaction over and over again.
| 63 |
transaction_charged_twice
| 9,760 | 9,760 | 4,139 | 5,594 |
European bank card for top up will come with any extra fees?
| 57 |
top_up_by_card_charge
| 9,761 | 9,761 | 9,193 | 5,978 |
My card payment was cancelled. Why?
| 53 |
reverted_card_payment?
| 9,762 | 9,762 | 9,357 | 7,951 |
Can I wait for you to send me a new card when mine's about to expire?
| 9 |
card_about_to_expire
| 9,763 | 9,763 | 4,784 | 6,764 |
Why did the ATM swallow my card?
| 18 |
card_swallowed
| 9,764 | 9,764 | 8,228 | 1,234 |
This morning, I tried to send money to my friends several times but each time the transfer fails. Why does it keep failing? The transfer gets rejected but I do not know what is causing it to be rejected.
| 35 |
failed_transfer
| 9,765 | 9,765 | 2,728 | 7,613 |
Please tell me why the purchase I made online returned payment. I really wanted this item and I've been trying for 2 weeks.
| 53 |
reverted_card_payment?
| 9,766 | 9,766 | 3,111 | 2,025 |
I was checking my statement and my top-up has been reverted
| 61 |
top_up_reverted
| 9,767 | 9,767 | 5,555 | 8,562 |
I purchases several items today. Why are they still showing pending?
| 45 |
pending_card_payment
| 9,768 | 9,768 | 4,836 | 5,341 |
Tell me if there is a top-up limit.
| 60 |
top_up_limits
| 9,769 | 9,769 | 9,314 | 6,976 |
Please show me how my friend can send me money.
| 50 |
receiving_money
| 9,770 | 9,770 | 1,386 | 3,626 |
What is the cost and time frame of getting a new card?
| 9 |
card_about_to_expire
| 9,771 | 9,771 | 1,577 | 8,089 |
What cards and currencies can I use?
| 54 |
supported_cards_and_currencies
| 9,772 | 9,772 | 142 | 9,451 |
Do you charge a fee for adding money in USD?
| 57 |
top_up_by_card_charge
| 9,773 | 9,773 | 476 | 2,401 |
Why have I all of a sudden been charged for my ATM withdrawal? I thought the withdrawals were free because this is the first time I've ever had this problem.
| 19 |
cash_withdrawal_charge
| 9,774 | 9,774 | 5,439 | 3,153 |
A receiver let me know that they didn't receive the full transfer I completed and that it was actually a bit less than what I sent. At this point I have to make another transfer to make up for the amount missing. Can you please follow up with what's going on here?
| 64 |
transfer_fee_charged
| 9,775 | 9,775 | 7,860 | 1,601 |
Can exchanged be made to EUR?
| 36 |
fiat_currency_support
| 9,776 | 9,776 | 6,360 | 1,500 |
What is this random charge of one pound doing on my account?
| 34 |
extra_charge_on_statement
| 9,777 | 9,777 | 2,778 | 9,864 |
I tried to do a transfer and it's saying it declined.
| 27 |
declined_transfer
| 9,778 | 9,778 | 614 | 2,977 |
Why am I seeing a transfer fee on my bank statement?
| 64 |
transfer_fee_charged
| 9,779 | 9,779 | 3,949 | 9,940 |
Is it really necessary to verify my Identity?
| 74 |
why_verify_identity
| 9,780 | 9,780 | 4,006 | 9,592 |
I need to know the if there is a limit on the amount for auto top-up.
| 4 |
automatic_top_up
| 9,781 | 9,781 | 7,811 | 97 |
How can I hold and exchange fiat currencies?
| 36 |
fiat_currency_support
| 9,782 | 9,782 | 8,230 | 9,246 |
I looked on the app and it says I withdrew cash. I didn't!
| 20 |
cash_withdrawal_not_recognised
| 9,783 | 9,783 | 8,257 | 6,491 |
What locations are cards delivered to?
| 43 |
order_physical_card
| 9,784 | 9,784 | 4,098 | 2,332 |
I think my top-up has failed.
| 59 |
top_up_failed
| 9,785 | 9,785 | 8,341 | 4,620 |
I have a direct debit that I did not set up
| 28 |
direct_debit_payment_not_recognised
| 9,786 | 9,786 | 1,767 | 2,324 |
I have noticed that my account was double charged for a couple of items this week. Please review and refund the double charged items back.
| 63 |
transaction_charged_twice
| 9,787 | 9,787 | 9,479 | 6,027 |
I just pulled money out of the ATM and was charged a fee, WHy?
| 19 |
cash_withdrawal_charge
| 9,788 | 9,788 | 4,695 | 5,350 |
Why do you keep declining my transfers? It's been working well so far, but when I just tried to buy something, the card got declined. I tried it a few times, but same thing happened every try.
| 27 |
declined_transfer
| 9,789 | 9,789 | 8,503 | 555 |
I need to cancel a payment. Something i purchased a while ago still has not arrived and i'm not going to pay them if they won't send me what I purchased.
| 52 |
request_refund
| 9,790 | 9,790 | 4,984 | 2,941 |
I didn't withdraw the amount of cash that is showing up in the app.
| 20 |
cash_withdrawal_not_recognised
| 9,791 | 9,791 | 975 | 3,001 |
I need to exchange foreign currency will i be charged?
| 31 |
exchange_charge
| 9,792 | 9,792 | 2,963 | 9,439 |
What's the deal with verifying the top-up?
| 71 |
verify_top_up
| 9,793 | 9,793 | 2,228 | 9,460 |
I am yet to receive the money in my account how long will this take?
| 67 |
transfer_timing
| 9,794 | 9,794 | 2,507 | 4,077 |
Where can I modify my details?
| 30 |
edit_personal_details
| 9,795 | 9,795 | 1,431 | 6,823 |
I want a virtual card that is disposable
| 37 |
get_disposable_virtual_card
| 9,796 | 9,796 | 7,253 | 2,434 |
I need help finding the verification code on the top up card.
| 71 |
verify_top_up
| 9,797 | 9,797 | 4,111 | 9,782 |
Can I change my PIN abroad?
| 21 |
change_pin
| 9,798 | 9,798 | 1,983 | 3,620 |
How long does a transfer take to reach one's account.
| 67 |
transfer_timing
| 9,799 | 9,799 | 2,492 | 9,068 |
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