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### Human: How Does One Receive A Global ATM Cum Debit Card Of The Bank ?.### Assistant:South Indian Bank offers Debit Cards which can be used domestically as well as internationally. They can be used for transactions at ATM, POS and also for online shopping cum payments. Any customer (resident/non-resident) who has a SB/CD/OD (against Deposits) can apply for a Debit card. Add-on Debit cards can be issued to joint holders of accounts based on eligibility criteria. Debit card in CD (current deposit) is issued only to Sole Proprietorship accounts. Debit card can be obtained at the time of opening an account or at any time later by submitting a Debit card application form. After submitting the same, you can collect the Debit card and PIN from the parent branch. A nonpersonalized card (without name embossed) would be issued instantly and will be activated within 48 hours. The normal delivery time for personalized cards (name embossed) is 8-10 working days for Magnetic Stripe cards and 10-12 working days for EMV cards.

### Human: What Are The Types Of Cards That Can Be Issued To An Account? ### Assistant:An account holder can apply for VISA, Maestro and RuPay cards based on his/her preference and requirement. In joint accounts, add-on card can be issued to joint holder and should be of the same type as the card issued to the primary account holder. Our bank has tie-up with VISA Worldwide, MasterCard International & NPCI for issuing Debit card to customers. We issue Maestro, VISA Classic, VISA Platinum and RuPay Debit Cards. We will be launching MasterCard soon. By default, from December 1st 2013, customers are issued Magnetic Stripe cards with Domestic Usage Only, unless the customer requests for International Card, for which bank issues an EMV (Chip) Card.

### Human: Can My Debit Card Be Linked To Other Accounts Of Mine? .### Assistant:The debit card issued to a Privilege account can be linked to 5 other accounts in the same branch or a different branch. This is not allowed for joint accounts and NRE accounts. Fund transfer among the linked accounts can be done through our ATMs using Debit card.

### Human: Is PIN Mandatory For Transaction At POS Terminals?.### Assistant:The entry of PIN is mandatory for all domestic POS transactions. For international transaction, the PIN is not mandatory.

### Human: Whether My ATM Card Cum Debit Card Can Be Used For Online Shopping?.### Assistant:SIB Debit cards - VISA and Maestro can be used for online shopping. They can also be used to book railway tickets, pay utility bills and undertake ecommerce transactions domestic as well as international. The online shopping is secured by 3D-Secure Password (Verified by Visa and MasterCard SecureCode)

### Human: What Is A 3D Secure Password.### Assistant:The 3D secure password needs to be entered while undertaking an online transaction. This password is mandatory for all online transactions using Debit card. The 3D secure password can be created by a registration process through our website www.southindianbank.com or while doing online shopping (in case the card has not been registered). The 3D secure password will be prompted for a VISA/Maestro card if the Merchant site has “Verified by Visa” or “MasterCard SecureCode” certification.

### Human: What Should I Do When I Have Forgotten 3D Secure Password ? .### Assistant:Select the link for “Verified By Visa” or “MasterCard SecureCode” in the home page of our website www.southindianbank.com or click on “Personal Banking”------>Verified by Visa/MasterCard Secure Code. Select the option “Forgot password”. You will be taken to “Forgot password” page, where you will be prompted for card number and Date of Birth. After entering the above details, you will be taken to another page which displays Card Holder’s Name, Mobile Number, Date of Birth and Card Number. You will be prompted to enter ATM PIN of the card. After entering the ATM PIN, you will be navigated to the page for “Regeneration of 3D secure password” where you can create your own ● ● ● ● ● ● ● 3D secure password.

### Human: What Should I Do When I Have Forgotten 3D Secure Password ?.### Assistant:Select the link for “Verified By Visa” or “MasterCard SecureCode” in the home page of our website www.southindianbank.com or click on “Personal Banking”------>Verified by Visa/MasterCard Secure Code. Select the option “Forgot password”. You will be taken to “Forgot password” page, where you will be prompted for card number and Date of Birth. After entering the above details, you will be taken to another page which displays Card Holder’s Name, Mobile Number, Date of Birth and Card Number. You will be prompted to enter ATM PIN of the card. After entering the ATM PIN, you will be navigated to the page for “Regeneration of 3D secure password” where you can create your own 3D secure password.

### Human: What Should I Do When My Debit Card Gets Blocked For Online Transactions Due To Wrong 3D Secure Password? .### Assistant:If you enter your 3D secure password wrongly 5 times consecutively, your card will get blocked and you will not be permitted to do online transactions further. The message that will pop up is “Your card blocked on ACS”. You may contact the branch to lift the block and if you still don’t remember the password, you can create a new 3D secure password through our website by selecting the option “Forgot password” or during an online transaction.