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|---|---|---|
I requested a refund from a merchant a while ago, and upon repeatedly checking my statement, the merchant has yet to refund me my money. I don't know what's going on, or why the money is getting into my account--could you please help? | Refund_not_showing_up | 5,686 |
I requested a refund but am unable to see it in my account. Why is that? | Refund_not_showing_up | 5,677 |
My refund isn't showing up | Refund_not_showing_up | 5,812 |
I need my refund | Refund_not_showing_up | 5,680 |
I was told I would be getting a refund but I have yet to see it | Refund_not_showing_up | 5,811 |
I just got my new card, how do I activate it? | activate_my_card | 9,191 |
How do I verify my new card? | activate_my_card | 9,182 |
i cannot seem to activate card | activate_my_card | 9,332 |
Can someone assist me with activating my card? | activate_my_card | 9,185 |
I want to activate my card, how do I do it? | activate_my_card | 9,308 |
What is the process for setting up and account for my child? | age_limit | 1,571 |
What about my children? | age_limit | 1,570 |
If I want my son to have his own account is that possible? | age_limit | 1,578 |
Whats the minimum age to have an account | age_limit | 1,559 |
I want to top up my account. Can I do it with Google Pay? | apple_pay_or_google_pay | 9,688 |
I would like to know if I can top up with Google Pay. | apple_pay_or_google_pay | 9,674 |
Why can't I get my top up to work in Apple Pay? | apple_pay_or_google_pay | 9,656 |
Can I deposit money using Apple Pay? | apple_pay_or_google_pay | 9,647 |
Is the closest ATM to me within 2 miles? | atm_support | 4,589 |
Where is the nearest Mastercard ATM? | atm_support | 4,580 |
How do I know it is a Mastercard ATM? | atm_support | 4,627 |
Can it automatically top up my account? | automatic_top_up | 1,219 |
How do I activate auto top-up when traveling? | automatic_top_up | 1,207 |
I will be traveling. Can I add money automatically? | automatic_top_up | 1,130 |
I can't find the auto-top up option. | automatic_top_up | 1,121 |
Hello I made a bank account transfer from the UK. The transfer was a couple hours ago, nothing has shown up yet. Can you check to see if everything okay. Please. | balance_not_updated_after_bank_transfer | 8,625 |
How soon will my balance be updated to reflect my transfer? | balance_not_updated_after_bank_transfer | 8,636 |
How long to UK transfers usually take? I made a transfer but it didn't pop up in my history yet. I just want to make sure it went through. | balance_not_updated_after_bank_transfer | 8,655 |
How can I fix my bank transfer to show up on my bank account? | balance_not_updated_after_bank_transfer | 8,638 |
Why hasn't my money transfer showed up yet? | balance_not_updated_after_bank_transfer | 8,713 |
My balance didn't change after I transferred some money. | balance_not_updated_after_bank_transfer | 8,626 |
Why has my account balance not changed after depositing a cheque? | balance_not_updated_after_cheque_or_cash_deposit | 3,365 |
I placed a cheque but the funds aren't there | balance_not_updated_after_cheque_or_cash_deposit | 3,346 |
Why did my cash deposit not show up? | balance_not_updated_after_cheque_or_cash_deposit | 3,313 |
How long does a check take to show up in the account balance? | balance_not_updated_after_cheque_or_cash_deposit | 3,465 |
My cheque is taking a while | balance_not_updated_after_cheque_or_cash_deposit | 3,458 |
Hi, I want to inquire about my balance. Some cash was deposited and it hasn't updated yet. | balance_not_updated_after_cheque_or_cash_deposit | 3,307 |
Why is my beneficiary not allowed? | beneficiary_not_allowed | 7,017 |
What are the reasons a beneficiary would be denied? | beneficiary_not_allowed | 7,008 |
I wasn't allowed to transfer to my account | beneficiary_not_allowed | 7,103 |
I got a message that my transfer is not possible. What is happening? I need this to go through please. | beneficiary_not_allowed | 7,011 |
Could you please explain why I received a message that my transfer is not possible? I've never had any problems making a transfer in the past. | beneficiary_not_allowed | 7,147 |
I would like help to revert a transaction I did this morning | cancel_transfer | 2,089 |
I made a mistake this morning when I did a transfer. How do I reverse it? | cancel_transfer | 2,080 |
I wish to cancel a transfer | cancel_transfer | 2,176 |
How do I revert a transaction? | cancel_transfer | 2,083 |
How can I revert a transaction from this morning? | cancel_transfer | 2,195 |
Can I get a new card in China? | card_about_to_expire | 9,586 |
How do I replace a card that's going to expire? | card_about_to_expire | 9,551 |
My card is about to expire. How do I get a new card? | card_about_to_expire | 9,527 |
Can I get a new card with new expiration date in China? | card_about_to_expire | 9,518 |
What places accept my card? | card_acceptance | 3,142 |
Is there a list of where I can use my card? | card_acceptance | 3,125 |
Can you track my card for me? | card_arrival | 12 |
Can I track my card while it is in the process of delivery? | card_arrival | 3 |
How can I track my card's delivery? | card_arrival | 82 |
Do you have info about the card on delivery? | card_arrival | 6 |
I'm still waiting for my card that was issued a week ago. What should I do? | card_arrival | 113 |
When will my card be here? | card_delivery_estimate | 1,020 |
Can I choose when my card is delivered? | card_delivery_estimate | 1,019 |
how long does delivery take? | card_delivery_estimate | 1,027 |
When can I expect my card? I live in the US. | card_delivery_estimate | 1,008 |
I found my card that I thought I had lost, I need to reactive it, please help. | card_linking | 254 |
Where do I go to get my new card linked? | card_linking | 266 |
I got a new card, how do I link it? | card_linking | 201 |
How do I add a card on to the app? | card_linking | 218 |
I got my card now, how do I make it show up in the app? | card_linking | 177 |
What should I do if my card doesn't work? | card_not_working | 1,259 |
I can't get the card itself to work. | card_not_working | 1,258 |
I am unable to use my card for some reason. | card_not_working | 1,266 |
My card isn't working at all, I need assistance. It's really frustrating. | card_not_working | 1,247 |
Why, when paying with the card, was I charged an extra fee? | card_payment_fee_charged | 2,559 |
Why do I have to pay extra for using my card? | card_payment_fee_charged | 2,590 |
There was an extra charge when I used my card | card_payment_fee_charged | 2,564 |
I had to pay money for paying with my card. | card_payment_fee_charged | 2,523 |
Let me know when applying extra charges for payments. I just checked the app and saw a fee that I wasn't warned about. | card_payment_fee_charged | 2,626 |
Why did I get charged a fee for my card payment? | card_payment_fee_charged | 2,534 |
I need to freeze my card as soon as possible. I just checked my account and saw that there have been several payments that I don't recognize over the course of a few days. Can we investigate and get my money back? | card_payment_not_recognised | 3,524 |
I don't recognize a purchase that was made with my card. | card_payment_not_recognised | 3,505 |
I am seeing in the App a payment that its not mine | card_payment_not_recognised | 3,527 |
There is a card payment I'm not familiar with. | card_payment_not_recognised | 3,530 |
I do not recognize the card payment. | card_payment_not_recognised | 3,495 |
Help! In the app there is a payment that I don't remember. | card_payment_not_recognised | 3,485 |
I purchased something abroad, and the exchange rate that was applied was wrong. | card_payment_wrong_exchange_rate | 446 |
I was using a foreign currecy to make a payment and the applied the wrong rate. | card_payment_wrong_exchange_rate | 427 |
You did not give me the correct exchange rate for an item that I bought. | card_payment_wrong_exchange_rate | 449 |
In regards to my card payment, the exchange rate is incorrect. | card_payment_wrong_exchange_rate | 452 |
The exchange rate was incorrect for an item I bought. | card_payment_wrong_exchange_rate | 417 |
The exchange rate I was charged for a purchase was not right. | card_payment_wrong_exchange_rate | 407 |
My card is stuck inside the ATM. | card_swallowed | 6,281 |
What do I do if the ATM took my card? | card_swallowed | 6,245 |
Hello, I have a question concerning an unfamiliar fee that I notice on my account. I see that you guys charge for ATM withdrawal. Never notice this fee until now. Can you please explain? | cash_withdrawal_charge | 9,350 |
Is the fee with my cash withdrawal a mistake? | cash_withdrawal_charge | 9,361 |
Why is there now a charge for making cash withdrawals? I wanted some cash after I went to the grocery store, and there's a new fee! | cash_withdrawal_charge | 9,503 |
Why am I being charged for ATM cash withdrawals? The only reason I use it is because it's been free! Now you expect me to pay for them, and how much is that going to cost me? | cash_withdrawal_charge | 9,363 |
I have a question about fee for cash withdraw. | cash_withdrawal_charge | 9,373 |
Why am I charged a fee for withdrawing cash? | cash_withdrawal_charge | 9,351 |
My wallet was taken and I see that someone is using my card! Please help me! | cash_withdrawal_not_recognised | 8,796 |
I got a notice from my app that I withdrew cash but I don't remember doing so. How do I fix this? | cash_withdrawal_not_recognised | 8,787 |
There's a cash withdrawal that didn't make that is showing up. | cash_withdrawal_not_recognised | 8,890 |
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