gorkemsevinc/Customer_Support_on_Twitter · Datasets at Hugging Face

cleaned_text stringlengths 1 500 ⌀
@115712 i understand how frustrat thi is and i'm here to assist. i do apolog that i'm not show the contact number or privat message.
@116447 - and the issu is still not fixed! no one can help! all the info i get is wrong! i have been a custom for 12 yrs! https://t.co/mqiimu0yir
@116448 pl follow/dm your confirm or ticket number to take a look. *afm https://t.co/6idgbjac2m
@delta what are the under seat dimensions?
@116448 hi justin. the equival of a person item is one similar to a purs or backpack. as long as thi item fit under the seat in front of you, you should be okay. *tkr
@delta would thi be classifi as a person item? your websit doe not have dimens for person items. https://t.co/etoe4qvuhb
@116449 we would love to have you back with us, lina. *hca
after today i don’t want to fli with @116450 look like i’m go back to @delta
@116451 pleas follow and dm your confirm number. *afc https://t.co/6idgbjac2m
@delta extrem disappoint in your servic at sfo. gate agent are terribl and not help at all. #goldmemb
@116451 i would ask you pleas to avoid the use of that type of language. *afc
@delta didn’t use ani bad languag
@116452 i will be happi to look into thi further for you. could you pleas provid your confirm number via dm, please? *hfg
@delta “you don’t fli with us enough for us to care or offer you someth so finger cross it’ too big of a hassl for you to chang to anoth frequent flyer program and you stay with us always”?
@116452 i am realli sorri to hear that and i hope you will allow us to provid you better servic in the future. *afm
@116453 @116454 @116455 @delta miles/points. but useless if the airlin isn’t actual help and on time!!!!!!
@116452 @116454 @116455 @delta wait, y'all actual stick to one airline? i just go with whatev airlin ha the most conveni flight time and whatnot.
@116454 @116455 @delta i liter alway fli delta for work by choice!! the one time i fli @delta for person travel i end up with thi mediocrity.
@116455 @116452 @delta alway use delta for year for business. flew southwest last week for the first time wa great and free check bags. but idk still team delta but get weak
@116452 @delta figur it out @delta
. @delta on the way to wisconsin i sat on the runway for an hour and a half and wa delay in the air for 45 min befor landing. now my return flight is delay 2 hour without explanation, onli altern flight are tomorrow... smh
@116456 kevin, i will be assist you with the upgrad request. pleas allow me just a minut to pull all of the inform togeth for an accur quote. *acj
@delta thanks. i’m on an intern flight so i’v got time.
@116456 sure thing. so you would like to go ahead and be ad to the upgrad waitlist? *acj
@delta think about it. that’ just 1 way right?
@116456 correct. it will be a total of 130,000 for the round trip, if it becom available. *acj
@delta ok. let me think about it. how long do i have to decide?
@116456 sinc the space is not current available, you can decid and get back to us when you are ready. *acj
@delta ok thanks.
@116456 sure thing! have a great flight. we truli appreci your loyalti to our brand! *acj
@delta for my trip to cdg in dec, what would it cost in mile to waitlist for delta 1? i’m burn out on these long flights.
@116451 i hear the frustration. if you care to share details, pleas follow and dm details. *afc https://t.co/6idgbjac2m
@116457 we appreci your construct feedback and are take it under seriou advisement. *afc
@delta thx for reply. understand the concern for safety. otherwis great flight appreci get us home safe dure veri busi holiday weekend.
@116457 on behalf of afc, again, we appreci your feedback. *acj
@delta whi would pilot land 55 min earli no gate avail? dl 088 on ground lax we are stuck in seat plz let us use the lav #legscross
@116458 you’v been a pleasur to tweet with. have a wonder day. *afc
@delta my pleasur
@116458 hello, ismail. thank you for sharing. *afm
@116459 @75659 @75660 @delta thank a lot... great start of great event
day 2 of #refdconfer contain a great idea from particip to discuss . #ملتقى_رفد #هاند_باي_هاند https://t.co/y73f2l5nbd
@116460 hello, maggi. i'll be glad to check for you. pleas dm your confirm number for privacy. *tac https://t.co/6idgbjac2m
@delta just did
@delta i check in for my flight that’ tomorrow and i wa move seats. i wa origin on the aisle. i’m hope you can help?
@116461 cooper, i'm sorri about the wi-fi! please, be sure to report the matter to our wi-fi partner gogo at @116462 or 1.877.350.0038. they need to get detail from you of ani messag or detail you got dure your attempt. *afm
@delta i wa disappoint yesterday in flight 2468 when wifi wa offer but it did not work. i couldn’t get work i plan on do done.
@116463 on behalf of tac, you are veri welcome. afm
@delta thank you.
@116463 we'r sorri to hear you'r disappointed. if we can be of ani assistance, pleas don't hesit to tweet us about it. we'r here for you. *tac
oh @delta you were veri unhelp :/ .: never had thi problem in all my traveling.
@116464 hey there. to qualifi for a full refund you would have to cancel your reserv within 24 hour of the purchas be made. otherwise, you are subject to fee and or differ in fare. i hope thi help clarifi your concerns, today. *hfg
@delta i did cancel within 24 hours. your comput system mess up.
@delta hey delta how can i get help with this? call in isn't help
@116464 hello. i'm here to help. pleas dm the ticket number or confirm number, here, for review. thanks! *tsl https://t.co/6idgbjac2m
@delta :( spent money on a ticket, onlin system say i could get a full refund. i did not. your costum servic rep want me to beg anoth depart for credit and refus to help me. #moneystolen #somuchforchristma
@116465 *tmb
@delta my pleasure.
@116465 great picture, thank for sharing! *tmb
chang plane at msp and treat to a gloriou sunset. thi is whi i travel. @delta @28131 #fli #travel #luxuri #msp #sunset #airport #momentofbliss https://t.co/hjkctundjt
@116466 hello, there. thank you for sharing. *afm
@116467 @delta that look realli good!
.@delta free transcon economi meal, sesam chicken noodl salad version. not bad at all for free. onli complaint is dress is a bit heavi handed. otherwis just the ticket. #paxex https://t.co/s2lmu0kmpw
@116468 hi kyle, thank for recogn our employees. we'r proud of our crew too. everi day our team is work to make fli with us better! *tmb
the flight attend and pilot on @delta flight 4985 were noth short of amazing. super kind, helpful, and funny. wish they were my crew everi time i fly!
@116469 hi kelli. i truli regret the frustrat we'v caus you. pleas contact our baggag servic center at 800-325-8224 and are open from 7:00 am - 1:00 am. *tkr
i’m sure deliv my bag would be a lot less than the $10k+ i’v spend with your airlin each year for the past 10+ year @delta. just a guess though. 🤷‍
@delta i went to the servic center & spoke to a sup. wouldn’t refund my $75 or deliv bags. she couldn’t show me in write nor wa i told i wa ‘voluntarily’ separ from my bag. said it would cost delta to deliv my bag. appar 60+ flight a year mean nothing.
hey @delta how are you go to charg me to move to an earlier flight, not move my luggag to my flight and then tell me you can’t deliv my luggag b/c i ‘voluntarili separated’ from it?! i didn’t ‘voluntarily’ leav my bag. 🤷‍
@116470 hello, john. our system show you were alreadi compens for flight 4459 today with $100.00 delta travel voucher for each of you. unfortunately, i cannot doubl compens for the same flight. i am sorri to disappoint. *tac
@delta hi @delta, i heard back over the phone after our correspond earlier. i am happi with the accommod & understand you cannot do both. thank you and i appreci your get back to me.
@116470 you'r most welcome. we are here for you 24/7. tweet us anytime! *tac
@delta hi @delta, thank so much for your time & sincer reply. thi is part of the reason i remain a loyal #silvermedallion member. your gener offer of 5k skymil for both my wife & i is accept & appreciated. pleas repli or direct messag me if you need contact details.
@116470 i can author 5,000 bonu skymil be deposit into each of your skymil account as a gestur for the inconvenience. (2/2) *tac
@116471 @delta thx for the support @116471 - hope @delta will do the right thing for jennif & i in thi frustrat episod & address dtw cust. servic issu ....
.@delta wa great to me in mbs, but not great in dtw. i hope they make thi right for @116470 & fix the attitud w/ their dtw staff. dtw gate agent wa rude to me as well yesterday. https://t.co/ruf80tvlyp
@116472 mary, i am sorri to hear that. thank you for take the time and provid thi feedback. *afm
@116473 @delta despit your troubl get here, welcom to mn!!
dear @delta it been a pretti good run late and i appreci you for that. but the servic ive receiv the last two day not acceptable.
@116474 matthew, i am realli sorri for the delay. your patienc is appreci as we hope to get you go soon. *afm
@delta how about get flight 1704 off the ground
@116475 hey there. how can i help? *hfg
@delta
@116476 i apolog deepli for the delay. we hope to have you on your way as soon as possible. *hfg
@delta thi is nuts, sit at gate wait for “catering” hope that mean you’r feed the whole plane of frustrat passengers. travel vouchers??? 4+ hour delay and still we wait... not fun indeed!
@116476 hello, holly. i do apolog for the delay. delay are never fun. they are work hard to get you in the air asap. as of now, your flight is estim to depart at 5:45 pm and estim to arriv at 8:46 pm. *tac
@delta dl1704 deplan at dtw now were sit at the gate without ani updates. pleas let us know what’ next
@116477 sure, jun. pleas dm with your question or concerns. *acj
@delta great, i also have a question regard baggag allowance. could i leav a dm?
@116477 pleas allow 24 to 72 hours, for the mile to be redeposited. the cash portion will be redeposit within 6 to 10 busi days. *afc
@delta yes, gex8ld
@116477 may i have your confirm number? *afc https://t.co/6idgbjac2m
@delta hi! tri to cancel award book that i book in less than 24 hour onlin and it say that i have to pay to cancel. could you help me with cancellation?
@116478 if you have ani question in the futur pleas let us know. ^rr
@ask_spectrum thank you
@116478 ok great, we will be here if the issu return. ^sh
@ask_spectrum came back on thi morn
@ask_spectrum still no internet go on 15 hours. i alreadi talk to someon thi afternoon and they are aware. #disappoint #frustrat
@116478 you'r welcome. ^rr
@115956 if you chang you'r mind pleas let us know. ^rr
@ask_spectrum i won’t & that make me sad

@115712 i understand how frustrat thi is and i'm here to assist. i do apolog that i'm not show the contact number or privat message.

@116447 - and the issu is still not fixed! no one can help! all the info i get is wrong! i have been a custom for 12 yrs! https://t.co/mqiimu0yir

@116448 pl follow/dm your confirm or ticket number to take a look. *afm https://t.co/6idgbjac2m

@delta what are the under seat dimensions?

@116448 hi justin. the equival of a person item is one similar to a purs or backpack. as long as thi item fit under the seat in front of you, you should be okay. *tkr

@delta would thi be classifi as a person item? your websit doe not have dimens for person items. https://t.co/etoe4qvuhb

@116449 we would love to have you back with us, lina. *hca

after today i don’t want to fli with @116450 look like i’m go back to @delta

@116451 pleas follow and dm your confirm number. *afc https://t.co/6idgbjac2m

@delta extrem disappoint in your servic at sfo. gate agent are terribl and not help at all. #goldmemb

@116451 i would ask you pleas to avoid the use of that type of language. *afc

@delta didn’t use ani bad languag

@116452 i will be happi to look into thi further for you. could you pleas provid your confirm number via dm, please? *hfg

@delta “you don’t fli with us enough for us to care or offer you someth so finger cross it’ too big of a hassl for you to chang to anoth frequent flyer program and you stay with us always”?

@116452 i am realli sorri to hear that and i hope you will allow us to provid you better servic in the future. *afm

@116453 @116454 @116455 @delta miles/points. but useless if the airlin isn’t actual help and on time!!!!!!

@116452 @116454 @116455 @delta wait, y'all actual stick to one airline? i just go with whatev airlin ha the most conveni flight time and whatnot.

@116454 @116455 @delta i liter alway fli delta for work by choice!! the one time i fli @delta for person travel i end up with thi mediocrity.

@116455 @116452 @delta alway use delta for year for business. flew southwest last week for the first time wa great and free check bags. but idk still team delta but get weak

@116452 @delta figur it out @delta

. @delta on the way to wisconsin i sat on the runway for an hour and a half and wa delay in the air for 45 min befor landing. now my return flight is delay 2 hour without explanation, onli altern flight are tomorrow... smh

@116456 kevin, i will be assist you with the upgrad request. pleas allow me just a minut to pull all of the inform togeth for an accur quote. *acj

@delta thanks. i’m on an intern flight so i’v got time.

@116456 sure thing. so you would like to go ahead and be ad to the upgrad waitlist? *acj

@delta think about it. that’ just 1 way right?

@116456 correct. it will be a total of 130,000 for the round trip, if it becom available. *acj

@delta ok. let me think about it. how long do i have to decide?

@116456 sinc the space is not current available, you can decid and get back to us when you are ready. *acj

@delta ok thanks.

@116456 sure thing! have a great flight. we truli appreci your loyalti to our brand! *acj

@delta for my trip to cdg in dec, what would it cost in mile to waitlist for delta 1? i’m burn out on these long flights.

@116451 i hear the frustration. if you care to share details, pleas follow and dm details. *afc https://t.co/6idgbjac2m

@116457 we appreci your construct feedback and are take it under seriou advisement. *afc

@delta thx for reply. understand the concern for safety. otherwis great flight appreci get us home safe dure veri busi holiday weekend.

@116457 on behalf of afc, again, we appreci your feedback. *acj

@delta whi would pilot land 55 min earli no gate avail? dl 088 on ground lax we are stuck in seat plz let us use the lav #legscross

@116458 you’v been a pleasur to tweet with. have a wonder day. *afc

@delta my pleasur

@116458 hello, ismail. thank you for sharing. *afm

@116459 @75659 @75660 @delta thank a lot... great start of great event

day 2 of #refdconfer contain a great idea from particip to discuss . #ملتقى_رفد #هاند_باي_هاند https://t.co/y73f2l5nbd

@116460 hello, maggi. i'll be glad to check for you. pleas dm your confirm number for privacy. *tac https://t.co/6idgbjac2m

@delta just did

@delta i check in for my flight that’ tomorrow and i wa move seats. i wa origin on the aisle. i’m hope you can help?

@116461 cooper, i'm sorri about the wi-fi! please, be sure to report the matter to our wi-fi partner gogo at @116462 or 1.877.350.0038. they need to get detail from you of ani messag or detail you got dure your attempt. *afm

@delta i wa disappoint yesterday in flight 2468 when wifi wa offer but it did not work. i couldn’t get work i plan on do done.

@116463 on behalf of *tac, you are veri welcome. *afm

@delta thank you.

@116463 we'r sorri to hear you'r disappointed. if we can be of ani assistance, pleas don't hesit to tweet us about it. we'r here for you. *tac

oh @delta you were veri unhelp :/ .: never had thi problem in all my traveling.

@116464 hey there. to qualifi for a full refund you would have to cancel your reserv within 24 hour of the purchas be made. otherwise, you are subject to fee and or differ in fare. i hope thi help clarifi your concerns, today. *hfg

@delta i did cancel within 24 hours. your comput system mess up.

@delta hey delta how can i get help with this? call in isn't help

@116464 hello. i'm here to help. pleas dm the ticket number or confirm number, here, for review. thanks! *tsl https://t.co/6idgbjac2m

@delta :( spent money on a ticket, onlin system say i could get a full refund. i did not. your costum servic rep want me to beg anoth depart for credit and refus to help me. #moneystolen #somuchforchristma

@116465 *tmb

@delta my pleasure.

@116465 great picture, thank for sharing! *tmb

chang plane at msp and treat to a gloriou sunset. thi is whi i travel. @delta @28131 #fli #travel #luxuri #msp #sunset #airport #momentofbliss https://t.co/hjkctundjt

@116466 hello, there. thank you for sharing. *afm

@116467 @delta that look realli good!

.@delta free transcon economi meal, sesam chicken noodl salad version. not bad at all for free. onli complaint is dress is a bit heavi handed. otherwis just the ticket. #paxex https://t.co/s2lmu0kmpw

@116468 hi kyle, thank for recogn our employees. we'r proud of our crew too. everi day our team is work to make fli with us better! *tmb

the flight attend and pilot on @delta flight 4985 were noth short of amazing. super kind, helpful, and funny. wish they were my crew everi time i fly!

@116469 hi kelli. i truli regret the frustrat we'v caus you. pleas contact our baggag servic center at 800-325-8224 and are open from 7:00 am - 1:00 am. *tkr

i’m sure deliv my bag would be a lot less than the $10k+ i’v spend with your airlin each year for the past 10+ year @delta. just a guess though. 🤷‍

@delta i went to the servic center & spoke to a sup. wouldn’t refund my $75 or deliv bags. she couldn’t show me in write nor wa i told i wa ‘voluntarily’ separ from my bag. said it would cost delta to deliv my bag. appar 60+ flight a year mean nothing.

hey @delta how are you go to charg me to move to an earlier flight, not move my luggag to my flight and then tell me you can’t deliv my luggag b/c i ‘voluntarili separated’ from it?! i didn’t ‘voluntarily’ leav my bag. 🤷‍

@116470 hello, john. our system show you were alreadi compens for flight 4459 today with $100.00 delta travel voucher for each of you. unfortunately, i cannot doubl compens for the same flight. i am sorri to disappoint. *tac

@delta hi @delta, i heard back over the phone after our correspond earlier. i am happi with the accommod & understand you cannot do both. thank you and i appreci your get back to me.

@116470 you'r most welcome. we are here for you 24/7. tweet us anytime! *tac

@delta hi @delta, thank so much for your time & sincer reply. thi is part of the reason i remain a loyal #silvermedallion member. your gener offer of 5k skymil for both my wife & i is accept & appreciated. pleas repli or direct messag me if you need contact details.

@116470 i can author 5,000 bonu skymil be deposit into each of your skymil account as a gestur for the inconvenience. (2/2) *tac

@116471 @delta thx for the support @116471 - hope @delta will do the right thing for jennif & i in thi frustrat episod & address dtw cust. servic issu ....

.@delta wa great to me in mbs, but not great in dtw. i hope they make thi right for @116470 & fix the attitud w/ their dtw staff. dtw gate agent wa rude to me as well yesterday. https://t.co/ruf80tvlyp

@116472 mary, i am sorri to hear that. thank you for take the time and provid thi feedback. *afm

@116473 @delta despit your troubl get here, welcom to mn!!

dear @delta it been a pretti good run late and i appreci you for that. but the servic ive receiv the last two day not acceptable.

@116474 matthew, i am realli sorri for the delay. your patienc is appreci as we hope to get you go soon. *afm

@delta how about get flight 1704 off the ground

@116475 hey there. how can i help? *hfg

@delta

@116476 i apolog deepli for the delay. we hope to have you on your way as soon as possible. *hfg

@delta thi is nuts, sit at gate wait for “catering” hope that mean you’r feed the whole plane of frustrat passengers. travel vouchers??? 4+ hour delay and still we wait... not fun indeed!

@116476 hello, holly. i do apolog for the delay. delay are never fun. they are work hard to get you in the air asap. as of now, your flight is estim to depart at 5:45 pm and estim to arriv at 8:46 pm. *tac

@delta dl1704 deplan at dtw now were sit at the gate without ani updates. pleas let us know what’ next

@116477 sure, jun. pleas dm with your question or concerns. *acj

@delta great, i also have a question regard baggag allowance. could i leav a dm?

@116477 pleas allow 24 to 72 hours, for the mile to be redeposited. the cash portion will be redeposit within 6 to 10 busi days. *afc

@delta yes, gex8ld

@116477 may i have your confirm number? *afc https://t.co/6idgbjac2m

@delta hi! tri to cancel award book that i book in less than 24 hour onlin and it say that i have to pay to cancel. could you help me with cancellation?

@116478 if you have ani question in the futur pleas let us know. ^rr

@ask_spectrum thank you

@116478 ok great, we will be here if the issu return. ^sh

@ask_spectrum came back on thi morn

@ask_spectrum still no internet go on 15 hours. i alreadi talk to someon thi afternoon and they are aware. #disappoint #frustrat

@116478 you'r welcome. ^rr

@115956 if you chang you'r mind pleas let us know. ^rr

@ask_spectrum i won’t & that make me sad