metadata
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CompanyX Customer Support Ticket Routing
Description: Automatically route customer support tickets to relevant teams based on issue descriptions, speeding up resolution time and enhancing customer experience.
How to Use
Here is how to use this model to classify text into different categories:
from transformers import AutoModelForSequenceClassification, AutoTokenizer
model_name = "interneuronai/companyx_customer_support_ticket_routing_distilbert"
model = AutoModelForSequenceClassification.from_pretrained(model_name)
tokenizer = AutoTokenizer.from_pretrained(model_name)
def classify_text(text):
inputs = tokenizer(text, return_tensors="pt", padding=True, truncation=True, max_length=512)
outputs = model(**inputs)
predictions = outputs.logits.argmax(-1)
return predictions.item()
text = "Your text here"
print("Category:", classify_text(text))