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Apparently, I went out today to use my new card and was informed my payment was decline. This is really embarrassing, what happen? | declined_card_payment |
I AM MISSING CASH FROM MY BANK ACCOUNT ACCORDING TO MY APP | cash_withdrawal_not_recognised |
Should my top up still be pending? | pending_top_up |
The other bank confirmed a transfer I made, but this account is not reflecting it yet. | balance_not_updated_after_bank_transfer |
IS there a fee to exchange currency? | exchange_charge |
May I get my salary paid out in a different currency? | receiving_money |
I want to get a virtual card! | getting_virtual_card |
Why do transfers get declined? | declined_transfer |
Can I get a card in the US? | country_support |
Does it cost me to add cash? | top_up_by_bank_transfer_charge |
why have i not got my new card? | card_arrival |
I deposited money but my balance hasn't been updated yet. | balance_not_updated_after_cheque_or_cash_deposit |
I must change my PIN as soon as possible. | change_pin |
I'd like to get a refund for something I bought, is that possible? | request_refund |
why was i charged a fee to transfer | transfer_fee_charged |
What is the charge for receiving a SEPA transfer? | top_up_by_bank_transfer_charge |
I want to have multiple currencies in my account if possible. | fiat_currency_support |
I was charged a fee for withdrawing cash. | cash_withdrawal_charge |
How long does it take for a refund to appear? | Refund_not_showing_up |
Is the verification number on the top up card | verify_top_up |
I don't want to give you all my identify details. | why_verify_identity |
It's been a week since you sent my card and I still don't have it. | card_arrival |
I'm trying to verify my top-up card, but I can't find the code...? | verify_top_up |
Hi, is everything in good standing with my card? I am receiving multiple "decline" messages. | declined_card_payment |
The ATM is showing it gave me the money I requested but I didn't get that amount. | wrong_amount_of_cash_received |
Why was I charged a fee for my card payment? | card_payment_fee_charged |
Will I receive a new card when mine expires? | card_about_to_expire |
The app doesn't believe that I am myself | unable_to_verify_identity |
Can my teenager have an account? | age_limit |
I was charged an additional amount of money for making a purchase with my card | card_payment_fee_charged |
Please, tell me why I can't have the funds I deposited a week ago? I need the money now. | balance_not_updated_after_cheque_or_cash_deposit |
I would like to reactivate a card and wondered if that could be done? | card_linking |
What currencies does google pay top up accept? | apple_pay_or_google_pay |
I can't get my Google Pay Top to work. Are there any issues on your end? | apple_pay_or_google_pay |
My card never arrived. | card_arrival |
My top up doesn't work | top_up_failed |
My card has gone missing. | lost_or_stolen_card |
Do you offer cards for those in other countries? | country_support |
How can receive a physical card | order_physical_card |
why top up is not working even if I got my American Express in Apple Bay? | apple_pay_or_google_pay |
from where are coming your exchange rates? | exchange_rate |
I went to the Notting Hill ATM to use my card the first time for a cash withdrawal but it didn't work. Does this mean that my card isn't working yet? | declined_cash_withdrawal |
How much is it to buy another card? I was hoping to buy another one. | getting_spare_card |
Do you offer SWIFT transfers? | top_up_by_bank_transfer_charge |
Where can i top my card for free? | top_up_by_card_charge |
For you, how long do transfers normally take from a UK account? I completed one just now but nothing appears. I just need to be sure everything is okay. | balance_not_updated_after_bank_transfer |
I have transfered to my account before but it is being declined now? | declined_transfer |
I made a payment but the app cancelled it. | reverted_card_payment? |
Which card would I get, Visa or Mastercard? | visa_or_mastercard |
Why have I been charged a small fee to use my card? | card_payment_fee_charged |
Do I get a mastercard and visa? | visa_or_mastercard |
How do I validate my identity. | verify_my_identity |
I'm still waiting on my new card to be delivered! | card_arrival |
How is the exchange rate doing? | exchange_rate |
Can I use this app to change money? | exchange_via_app |
Is there any limits I should know about if I'm going to use a disposable virtual card? | disposable_card_limits |
i am express delivering my card to the us, how long will that take | card_delivery_estimate |
I'm trying to use my Apple Watch to top up my google pay. Do I need a special app? | apple_pay_or_google_pay |
How do I prove I am who I am? | verify_my_identity |
where do I top up my google pay? | apple_pay_or_google_pay |
Will any ATM's decline my card? | atm_support |
Why did I get less cash than what I asked in the ATM? | wrong_amount_of_cash_received |
The app does not believe that I am myself | unable_to_verify_identity |
Why has my payment been reversed? | reverted_card_payment? |
I have made a withdraw from an ATM this last holiday, why is there such a high charge from this transaction? | wrong_exchange_rate_for_cash_withdrawal |
I am not able to see the card PIN anywhere? | get_physical_card |
I have not seen any changes in my account balance(s) after making a transfer. | pending_transfer |
I need help proving that this is really me and to verify my identity. | unable_to_verify_identity |
How much will I be charged for a cross-currency exchange? | exchange_charge |
Where do we mail the card? | order_physical_card |
I am not supposed to be charged a cash withdrawal fee, but I was. | cash_withdrawal_charge |
Guide me on how to unblock my PIN | pin_blocked |
My card hasn't arrived. | card_arrival |
My phone has been stolen. How can I make sure no one uses my account from it? | lost_or_stolen_phone |
Exchange fee help? | exchange_charge |
I must quickly transfer something from China, and I need to know how long it will take. | transfer_timing |
Do you not accept crypto transfers from certain places? Because when I tried to do a top up the money just disappeared. Im not sure what to do or what I'm doing wrong, please help. | top_up_reverted |
My plans may change so I may need to change from GBP to AUD. | exchange_via_app |
My card isn't letting me purchase something and I wanted to know why. | beneficiary_not_allowed |
How do I add my card to the app once I get it? | card_linking |
How old does one need to be? | age_limit |
I use my card internationally to manage payments and I just noticed that you are adding additional fees. Why? I am a good customer and this has me thinking about leaving. | transfer_fee_charged |
The transaction for the cash I pulled out of the ATM earlier is pending in the app, but how if I already have the cash? | pending_cash_withdrawal |
How long is the wait for my card? | card_delivery_estimate |
What should I do since my card is trapped in the ATM? | card_swallowed |
Can someone assist me with updating my account details with changing my last name? | edit_personal_details |
Why is there extra cash in my account? | cash_withdrawal_not_recognised |
Looks like my top up failed. | top_up_failed |
I need to know what is going on. I'm attempting to purchase a flat and need the money to pay on my initial mortgage payment. I'm only getting an error. Can you find out what's going on and help in making the transfer? | failed_transfer |
Why did the funds for one of my purchase come back to my account? | reverted_card_payment? |
why was a transfer declined | declined_transfer |
How can I verify if a cash withdrawal was made from my account? I still have my card with me but I did not authorize the withdrawal that just occurred. | cash_withdrawal_not_recognised |
Is there a reason to why I was charged twice for a transaction? | transaction_charged_twice |
Card delivery services? Where? | order_physical_card |
Why was I charged extra when paying with card? | card_payment_fee_charged |
Can turn my money into another currency? | exchange_via_app |
I was charged an extra pound for no reason. Why is that? | extra_charge_on_statement |
It's been a few days since I've tried to pay a seller but the funds aren't going through. What is happening? | pending_card_payment |
What forms of payment do you accept? | supported_cards_and_currencies |
Will this card work all over the world? | card_acceptance |
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