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[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: How to access Absence Management on a personal device \n keywords: absence, sub, frontline" }, { "role": "assistant", "content": " \n Keywords: absence, sub, frontline  \n Aliases: absence management, frontline \n \n Logging into Absence Management From Home or on a personal device \n \n Thank you for being a substitute in the Peninsula School District!  \n \n We have found that when folks log into Absence Management from home, personal Gmail accounts interfere with the ability to successfully log into the system.  \n By following the directions below, you should be able to log into the district staff portal and then directly into Absence Management. \n \n \n \n Using Chrome, open an incognito window.  If using your phone and the Chrome app, click on the three dots on the bottom right and select New Incognito Tab.  \n \n \n \n \n Type in the following web address: portal.psd401.net  \n Log into the staff portal using your unique username (ex: boylen) and password.  \n \n \n Select the Operational folder and then click on the icon for Absence Management.  \n \n \n \n \n You may be prompted to sign into your Google Account. This should be your district-provided Google account. The Email address for that is [email protected] (ex. [email protected]). Your password is the same password that you used to sign into the staff portal.   \n \n \n After successfully entering your Google account username and password, you should be logged into Absence Management.  \n \n \n Still need help? Feel free to give our Help Desk a call!  \n 253-530-3711 \n \n Click here for instructions \n \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Changing Language on a Chromebook \n keywords: Language, Chromebook, Settings, ChromeOS, Chrome" }, { "role": "assistant", "content": " \n Keyword: Language, Chromebook, Settings \n Alias: ChromeOS, Chrome \n \n Summary: \n If your chromebook is not in the correct language, this guide will walk you through the settings menu to change the language. \n Change your device's language \n Your Chromebook’s features, like settings and menus, use the language you chose when you first set up your device. \n \n 1. At the bottom right, select the time. \n 2. Select Settings   System Preferences. If you can't read the options, it's the second to bottom option on the left you may need to scroll the left side of the page. \n \n \n3. Select Languages, this is third from the top box on the right side of screen if you currently can't read it. \n \n \n 4. To change your Chromebook's language, next to \"Device language,\" select Change. This will be the button at the very top right if you can't read it. \n \n \n 5. Type or choose your preferred language. \n \n 6. Select Confirm and restart. \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Google Translate (Another Language > English and/or English > Another Language) \n keywords: Translate" }, { "role": "assistant", "content": " Google Translate is built-into Chrome across Windows, macOS, and ChromeOS. \n \n Another Language > English \n \n 1. By default, if the main language of the device or Chromebook is set to English, when browsing to a website that is not in English, Chrome should show a Google Translate pop-up and offer to translate the website to English. \n When shown the below pop-up, click on the 'English' button to translate the current website to English: \n \n \n \n \n 2. As mentioned above, clicking the 'English' button will translate the entire website into English: \n \n \n \n \n 3. In the Google Translate pop-up, if you click the three vertical dots, you can see other options, such as 'Always translate ___Language__' you can use this to remember to always translate the chosen language, every time. You can also choose another language to translate into: \n \n \n \n \n \n \n English > Another Language \n \n \n \n 1. Now, let's say there is a web page in English that you'd like to translate into a different language. Browse to this website, then use two fingers to tap the center of the trackpad. This should bring up the right-click menu. If you have a mouse, simply right-click. \n With the right-click menu open, click Translate to English. \n For more information on right-clicking on a Chromebook, click here. \n \n \n \n \n 2. The Google Translate menu should pop-up. Select Choose another language: \n \n \n \n \n 3. Then, choose the desired language that you would like to translate the entirety of the current webpage into: \n \n \n \n \n 4. With the desired language, selected click Translate: \n \n \n \n \n 5. The page should now be translated from English into the desired language: \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Add/Unenroll a Staff Member to a Schoology Course \n keywords: members, unenroll, add member, unenroll member, give administrative access" }, { "role": "assistant", "content": " Keywords: members, unenroll, add member, unenroll member, give administrative access \n Aliases: Schoology \n  HOW DO I ADD CO-INSTRUCTORS TO A COURSE? \n Follow \n \n \n If you co-teach your class, work with a TA or paraprofessional on a regular basis, or want to give administrative access to a student-teacher, you may consider adding one or more additional course admins to your course. \n \n To do this, the person must first be enrolled as a member of your course and their account must be an instructor or faculty account.  \n \n The course administrators of a Schoology course have access to view and manage materials in the course. A course section can have as many administrators as needed. Administrators of the course will see course updates populate their Recent Activity feed. They can also receive menu and email notifications for the course. \n \nNote: Only the course creator can add sections to the course – other course administrators can not add sections. For example: User A creates Course 1: Section 1. User A then adds User B as an admin for Section 1. User A can make changes to Course 1 and Section 1, but User B can only make changes to Section 1, not Course 1. \n Add instructors to a course with Add Members  \n Enterprise instructors have the ability to add members directly form the course using the Add Members option:  \n \n Select Members from the left menu of the course. \n Click Add Members. \n Select the instructor(s) you'd like to enroll into the course. You will see a selected count in the upper right corner. You can also search or browse for each user without affecting previously selected members. \n Click Add Members. You will return to the Member list. \n In the Members area, click the gear to the right of the instructor's name and select the option Make Admin. This person will now have a shield icon to the right of their name in the Members list, indicating that they now have the ability to administer the course. \n \n \n \n \n \n \n \nNote: Depending on the settings in place at your school, you may not see the option to add additional instructors to your course. If you're not able to add instructor to your course, please contact your system administrator for further assistance. System Administrator and Schoology Support information is located in the Help Center area. \n \n Unenroll Course Members \n To unenroll a member from your course: \n \n Navigate to the course.  \n \nClick Members from the left menu. \n \n Click the gear icon next to the member's name.  \n \nSelect Unenroll from the drop-down menu. \n \n \nClick Confirm. \n \n \n Once the member has been unenrolled, they will appear in the Inactive area of your course members page. From there, you have additional options to either re-enroll the student or remove them entirely. \n \nNotes: \n If the student is manually unenrolled, they will remain in the Inactive tab of the course Members page. If the student has been unenrolled via SIS sync, the student will not appear in the Inactive tab.  \n Unenrolling members from a course will archive the grades and submissions associated with those members. However, all updates and comments on updates remain. Course administrators can retain a copy of grades and submissions by exporting the gradebook and downloading the submissions prior to unenrolling the course member. Additionally, if course members were already unenrolled, you may re-enroll those members to retrieve the grades and submissions. \n \n \n \n See attached for how to add a PSD staff member (like a para) to a Schoology course.  \n \n Or watch this short (6 min) video: https://youtu.be/EVpw5YqCnKg \n <span class=\"fr-mk\" style=\"display: none;\"> </span><span class=\"fr-mk\" style=\"display: none;\"> </span> \n \n \n You may want to know how to set member roles once you have added a members. See Manage Administrator Roles of Members in a Course to learn how. " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Adding Links and Videos for PHOA Projects to Schoology \n keywords: Hands on Art, add content for PHOA" }, { "role": "assistant", "content": " Keywords: Hands on Art, add content for PHOA \n Aliases: Schoology, Hands on Art \n  If you would like to add support materials for Peninsula Hands On Art lesson to your Schoology course, this video walks you through: \n \n Downloading the videos and saving them to a Google Folder  \n Using Insert Content or Resources to embed the videos in an Assignment or Page in a course \n Adding links to the PHOA project page \n \n \n \n \n <span class=\"fr-mk\" style=\"display: none;\"> </span><span class=\"fr-mk\" style=\"display: none;\"> </span> \n \n Video Transcription: \n \n In the video \"Adding Links and Videos for PHOA Projects to Schoology\" by Donna Squires, uploaded on November 20, 2020, a tutorial is presented on incorporating Peninsula Hands-On Art (PHOA) project resources into a Schoology course. The video is 570 seconds long and covers the following steps: \n \n \nAccessing the Main Page of Hands-On Art: From the main page in Hands-On Art, navigate to the specific projects, like the October and December projects. \n \nEmbedding Videos: To embed videos from these projects, open the desired video and use the three dots to download it. Alternatively, you can copy the video's URL for embedding in Schoology. \n \nAdding Videos or Links in Schoology: Create a folder in Schoology for PHOA. Donna demonstrates adding videos or links both as a page and as an assignment. \n \nSetting Up a Page: In the page setup, you can simply paste the URL of the video as a hyperlink or embed the video directly. This can be done by using the 'Insert Content' option, selecting 'Google Drive Resource App,' and importing the desired video from the Hands-On Art folder. \n \nCreating an Assignment: Similar to a page, you can add a link or embed a video in an assignment. The key difference with an assignment is the ability to set a due date and allow students to submit their art as a photo or recording. \n \nAdditional Instructions: Donna suggests adding instructions for students, such as how to view the video in full screen. \n \nStudent View: Viewing the course as a student, the embedded video and link appear in the upcoming events. Donna demonstrates how students will see and interact with the page or assignment, including submitting their art if it's an assignment. \n \n The video concludes with a reminder that these methods can be used for adding materials, links, or videos to PHOA projects in Schoology and invites viewers to ask questions if they need further assistance. The tutorial aims to assist educators in effectively incorporating art resources into their Schoology courses. \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Adding an Extra Credit Assignment in Schoology \n keywords: Extra Credit, Bonus Points, Additional Points, Additional Credit, Optional Credit, Assignment, Total Points" }, { "role": "assistant", "content": " Keywords: Schoology, Extra Credit, Grading \n Aliases: Extra Points, Bonus Points, Additional Credit, Optional Credit \n \n If you are wanting to create an extra credit assignment in Schoology, please follow these instructions below:  \n \n 1). Click on the \"Gradebook\" on the menu of your Schoology course: \n \n \n 2). Click the \"+\" button located in the top right corner of the Gradebook, and select \"Add Grade Column\"  \n \n \n 3). Name your Grading Column (probably to reflect either the assignment itself, or that it is extra credit. Select the category you would like the assignment to exist in. And set the total points equal to 0 (this is the important part). Also, make sure \"Sync to SIS\" is checked.  \n \n \n 4). Now that your Grade Column has been created, you can now head over to your gradebook. You will see the assignment at the top of the gradebook:  \n \n \n 5). Place the score the student receives in the gradebook. If you compare the screenshot above with the screenshot below, you will notice that the overall grade reflects the score that is placed into this column.  \n \n \n With that, you have successfully created an assignment that does not affect a student's grade if it is not completed. The total points have not increased, and any score received will be added as Extra Credit.  \n \n Please reach out to help desk at (253) 530-3711 if you need further assistance. \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Advisor Dashboard in Schoology \n keywords: student grades, advisor dashnoard, view student course, view student dashbaord" }, { "role": "assistant", "content": " Keywords: student grades, advisor dashboard, view student course, view student grades \n Aliases: Schoology \n How to access the Advisor Dashboard in Schoology. \n <span class=\"fr-mk\" style=\"display: none;\"> </span><span class=\"fr-mk\" style=\"display: none;\"> </span><span class=\"fr-mk\" style=\"display: none;\"> </span> \n \n \n \nAccessing the Dashboard: Log into your Schoology account. If your school has the Advisor role enabled and you're assigned as an advisor, you should see the Advisor Dashboard as part of your homepage or under a specific tab designated for advisors. \n \nOverview of Students: The Advisor Dashboard typically provides an overview of the students you're advising. You might see a list of your advisees, along with key information like their current courses, grades, and attendance records. \n \nTracking Academic Progress: The dashboard often includes tools for tracking the academic progress of each student. This can include grades, assignment submissions, and participation in discussions or activities. \n \nCommunication Features: You may be able to communicate directly with your advisees through the dashboard. This could involve sending messages, scheduling meetings, or setting reminders for important academic deadlines. \n \nAccessing Student Profiles: Clicking on a student's name usually takes you to their individual profile, where you can see more detailed information, including their course enrollments, performance in each class, and any submitted assignments or assessments. \n \nCollaborating with Teachers and Parents: The dashboard might also allow you to collaborate with teachers and parents. This can involve sharing student progress reports, discussing strategies for student support, and planning interventions if needed. \n \nCustomization and Settings: Depending on your school's implementation of Schoology, you might have options to customize the dashboard. This could include setting up notifications for specific events or tracking certain metrics more closely. \n \nSupport and Resources: The dashboard might provide access to additional resources for student advising, such as college and career planning tools, academic support services, or counseling resources. \n \n \n How to view student grades and calendar with Advisor Dashboard \n <span class=\"fr-mk\" style=\"display: none;\"> </span><span class=\"fr-mk\" style=\"display: none;\"> </span><span class=\"fr-mk\" style=\"display: none;\"> </span> \n \n Video Transcription: \n \n In the video \"Viewing Student Grades & Calendar w/ Advisor Dashboard\" by Donna Squires, uploaded on May 21, 2021, the process of viewing student grades and calendars using the Advisor Dashboard in Schoology is explained. The video is 177 seconds long and covers the following steps: \n \n \nAccessing Student Grades: To see student grades in Schoology, go to ‘Tools’ and select ‘Advisor Dashboard’. If you’re an advisor, enter the student's last name and select them from the list. \n \nSummary of Courses: A summary of the student’s courses is displayed, as shown in a previous video by Donna. \n \nGrades Tab: Select the ‘Grades’ tab to see a list of all courses the student is enrolled in. Click on a course to view grades for that specific class. \n \nViewing Different Grading Periods: If a course has multiple grading periods, you can select from them to view grades for those specific periods. The dashboard defaults to the current grading period. \n \nDetailed Grade Information: You can click on individual items for more detail and see if the student has submitted specific assignments. \n \nDownloading Student Reports: For a comprehensive view, you can download student reports. This feature allows you to choose grading periods and courses for which you want to see grades. \n \nUsing the Calendar Tab: The Calendar tab shows all due assignments for the student. Hovering over items on the calendar provides more details, including which course the assignment is from. \n \nViewing Past Grades: The system defaults to showing current grades, but you can also access past course grades if needed. \n \n The video concludes by inviting viewers to ask questions if they need further clarification on using the Advisor Dashboard to access student grades and calendars in Schoology. \n \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Create a Collection of Material Types in Schoology Resources and Share with Team Members \n keywords: collections, resources, Schoology" }, { "role": "assistant", "content": " Keywords: Schoology, Resources, Collections: \n Aliases: Share Course Materials \n \n This video walks through how you can create a Collection that holds Material Types (Assignments, Pages, Assessments, etc) and how you can share it with other staff members in a way that allows the members to view and add the material to their course as well as add Material types: \n \n \n \n Here are screenshots with directions: \n How to Access Resources: Personal Collections \n \n \n \n \n \n How to Access Group Resources: \n \n \n \n \n Add a Collection Box \n \n \n How to Share a Collection with other staff \n Once you have a collection created, you can share the collection with other staff. \n \n \n \n Set the Share Permission for each person. The default is View Only \n \n \n \n \n \n \n \n \n \n   \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Create a Course in Schoology \n keywords: Create course, delete course, section name, manually create a course, setting the grading period, create additional sections" }, { "role": "assistant", "content": " Keywords: Create Course, delete course, section name, manually create a course, setting the grading period, create additional sections \n Aliases: Schoology \n  How to create a Course \n * PSD Courses for students are created through PowerSchool. You should NOT change the Course Name. Doing so will cause confussion in how the Course Name is displayed for others that are instructors and members of that overarching Course.  \n Example; There are 4 teachers that teach Kindergarten in a particular building. ATTENDANCE KINDERGARTEN is the main overarching course with 4 sections (one for each teacher). If one teacher changes the Course Name to Mr. John Doe's K  Kids, it will show as \"Mr. John Doe's K  Kids\" for ALL the kindergarten courses at that school.  \n \n   \n The ability to create/delete courses is open/turned on during the following time periods: \n \n the first and last week of Semester 1 & 2 \n the first and last week of Trimester 1, 2, & 3 \n \n If it is outside of these time periods, please submit a ticket through service central to request the creation of a course.   \n \n The following directions are for creating other courses such as a practice or sandbox, courses for student organizations, parents, PD, or PLC. \n Courses are the structure of your online classroom. They're the space where students and teachers interact; the space where all the course materials will be housed, viewed, and completed. Through your courses, every message, update, assignment, etc. is specific to course members only. Your online course contains all the necessary tools for building materials designed to engage students and facilitate interaction. \n Note: \n \n Enterprise instructors may not see some of the options below, depending on the settings in place at your school or organization. Contact your System Administrator with any questions. \n Schoology mobile apps do not support course creation. \n \n To manually create a course: \n \n Click Courses at the top of Schoology. \n Click My Courses in the top right corner of the drop-down menu. \n From the Courses page, click the Create Course button \n \n In the Create form: \n Enter a Course Name; for example, \"English 101\" \n Rename the Section Name by clicking into the area that says Section 1. \n Select a Subject Area.\n \n Enter a Grade Level, or select a grade range. \n \n \n Click Create to finish. \n \n \n Note:  If you are an instructor in an Enterprise organization, additional fields will be available to you. A grading period will only be available if the System Administrator has created a list of designated grading periods. If you don't see a grading period for your course, please contact your System Administrator. You can also add a Course Code and Section Code. Learn more in this article. \n Course Name vs. Section Name \n Each course has a Course Name and a Section Name. This naming convention allows you to create multiple sections for the same course. For example: \n Course Name: English 101 Section Name: Section 1 \n \n You can also find more information about sections and courses here: What is a Course and a Section? \n Creating additional sections \n Create a new section under an existing course \n If you already have a course, and you'd like to add another section under that same course, use the Add Section option to create a section. This option does not copy any of the course materials into the new section. \n \n Click Courses at the top of Schoology. \n Click My Courses in the top right corner of the drop-down menu. \n Click Add Section next to the desired course. \n Click Create. \n \n \n OR \n Create a copy of a current course section \n Use the Copy Section option to create a clone of an existing section you have created under the course. This option copies over the course materials you've built out in the existing section. This is a good way to add a new class with the same materials, but a different roster of students. Since this operation also copies your existing materials and content, check your Transfer History to follow the progress of the section copy. \n \n Click My Courses in the top right corner of the drop-down menu. \n Click the gear icon to the right of the section you'd like to copy. \n Select Copy Section from the drop-down menu. \n Complete the Copy Course Section form. \n Click Create. \n \n \n Note: Upon copying a section, you will receive a notification that the process is being executed and that you can access a list of large operations from the Transfer History area. Once the copy process shows completed in Transfer History, the course section will be available from Courses. \n   \n Setting the Grading Period: \n Select the correct term for your course.  To scroll to see additional terms, place your curser on the right side of the dates to see the scroll bar and move as necessary. (You will only see the scroll bar when your curser is hovering over it.) \n   \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Creating a Shared Discussion Across Sections or Courses \n keywords: Schoology, Course, Share, Discussion" }, { "role": "assistant", "content": " Keywords: Schoology, Course, Share, Discussion \n Aliases: \n \n \n \n Sharing Discussions \n You can share your ungraded discussion with other courses. This feature is located in Options when creating a discussion and must be done at time you create the discussion. \n Click here to learn more about Schoology Discussions. \n \nNote: You cannot opt to mark a discussion as a shared discussion after you have created it. The Shared Discussion icon only appears when you are creating a new discussion. \n To create a Shared Discussion: \n \n Click Add Materials. \n Select Add Discussion. \n Enter a title and a description or instructions. \n \nSelect Shared Discussion in Options.\n \n \n \n 5. Select a section you administer to share the discussion. You can also password protect your shared discussion (optional). \n 6. Click Create. \n \nNote: Do not Enable Grading. Graded discussions cannot be shared. \n \n \n How students in other course/classes join your discussion if you are not an Admin in that course: \n Sharing the discussion will give the discussion a Share ID that other instructors can use to join their classes into the same discussion.  \n \n \n Click Share with your courses to add additional sections you administer to the discussion. \n Copy the Share ID number and distribute it to other instructors if you would like to share the discussion with other courses taught by others. \n \n \n Joining a Shared Discussion:  \n If another instructor has shared their discussion's Share ID with you, you can use that to add the shared discussion to your own course, so that all of your students can collectively participate in one big discussion across sections. \n To join a shared discussion: \n \n On your Materials, page use the Materials Filter and sort by Discussions. Note: You must have one existing discussion in your materials for this to appear as an option. \n\n \n Click Options\n \n Select Join Shared Discussion \n \n Enter the Share ID, or the Discussion ID provided to you and the passcode, if applicable. \n Click Join Discussion. \n \n \n \n Limitations of Shared Discussions: \n \n If you do not see the option to share the discussion under Advanced, it is likely that Grading is enabled. Graded discussions cannot be shared with other courses. \n You cannot share discussions after they have been created. \n Shared discussions are not available across linked sections. \n The Share ID does not appear unless the discussion is already shared with another course you administer. \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Disable Submissions vs. Locking Submissions in Schoology \n keywords: 110" }, { "role": "assistant", "content": " Keywords: schoology submissions, disable submissions, lock submissions \n Aliases: turn off submissions \n \n Lock Submissions \n When assignment submissions are Locked, students can no longer submit, but students and course admins can still access and review previous submissions. For example, teachers may prefer this option if they want students to submit to the assignment in Schoology before a specific deadline. \n You can choose from the following settings when locking an assignment: \n \n \nUnlocked: Allow submissions. \n \nLock on: Set a time/date after which submissions will not be allowed. \n \nLock now: Do not allow submissions. \n \n \n \n \nDisable Submissions\n \n When assignment submissions are Disabled, students can no longer submit. Additionally, students and course admins will not have access to any previous submissions. Submissions must be Enabled in order for students and course admins to see them again. For example, teachers may prefer this option if they want to track an assignment that is submitted outside of Schoology, such as a presentation or other non-digital assignment. \n \nNote: Even though you cannot see submissions when they are disabled, the submissions have not been deleted. Enable submissions again to gain access to previous submissions. \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Embed YouTube video with NO suggested videos showing at end in Schoology \n keywords: YouTube Videos, Youtube, Embed, Schoology" }, { "role": "assistant", "content": " Keywords: Embed Youtube Videos Video Schoology \n Aliases:  \n Embed YouTube video into Schoology with NO suggested videos showing at end of the video.  The Video will loop back to the beginning.  I also show how to remove the controls so students cannot open the video in YouTube. \n \n \n <span class=\"fr-mk\" style=\"display: none;\"> </span><span class=\"fr-mk\" style=\"display: none;\"> </span> \n \n The video \"Embed a YouTube video in Schoology with no suggested videos at end\" by Donna Squires, uploaded on September 28, 2018, is a tutorial on embedding YouTube videos into Schoology courses without displaying suggested videos at the end. The video is 293 seconds long and covers the following steps: \n \n \nAccessing the Embed Code: Navigate to the desired YouTube video and click on the 'Share' button. From there, select 'Embed' to access the embed code. \n \nModifying the Embed Code: In the embed options, uncheck the 'Show suggested videos when the video finishes' option. This alters the embed code to ensure that no suggested videos are displayed after the video ends. \n \nAdditional Settings: Donna also suggests unchecking 'Show player controls' to remove the ability to fast-forward or watch the video on YouTube directly. This modification further changes the embed code. \n \nCopying the Embed Code: Once the modifications are made, copy the revised embed code. \n \nInserting into Schoology: In the Schoology course, place the cursor where the video is to be displayed and select 'Insert Content' followed by 'Image/Media.' Choose 'From the web' and paste the copied embed code. \n \nAdjusting Size and Display: The size of the video can be adjusted to match other content on the page. Donna demonstrates how to edit display settings, like inline display or a new page display, for the embedded videos in Schoology. \n \nFinalizing the Embedding: Save the changes to see the embedded video in the course. The video will play at its normal speed without showing suggested videos at the end or providing controls to change playback speed. \n \n The video provides a clear, step-by-step guide for educators looking to incorporate YouTube videos into their Schoology courses in a controlled manner, enhancing the learning experience without distractions. " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Export Schoology Materials and Resource Collections \n keywords: 110" }, { "role": "assistant", "content": " Keywords: Schoology, Resources, Collections, Export Materials \n Aliases: Share Course Materials, Export Courses, Transfer Courses \n \n If you are leaving your current position, and need or want to share or export materials from your Schoology account, you will first want to save courses and materials to a Collection in Resources. See Save/Copy Materials to Resources in Schoology for more information. \n \n Once you have saved items to a collection in My Resources you can export the collection. \n \n Organize, Import, or Export Collections \n At the top right corner of My Resources is a dropdown menu that includes the options to Reorder, Import, and Export collections. \n \n \n \n \n Reorder: This option enables you to arrange the order of your collections. Click the arrow that appears next to the collection and drag the collection to your desired location. Don’t forget to save! \n Import: This option enables you to import files exported from Moodle 2+, Blackboard, Brainhoney, or Common Cartridge (v1.2). You may also import standard ZIP files as Schoology Collections, or QTI ZIP files from another system. \n Export: Export a collection as a Common Cartridge file (IMSCC v1.3). Common Cartridge files can be imported into systems that support the IMS Common Cartridge format. \n \n \n \n Transfer Exported Collections \n To access the Transfer History, click on the dropdown arrow next to your account profile and select Settings. You will see the Transfer History tab. \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: FAQ Mid-term Changes to Student Enrollment or Teacher Courses in Schoology \n keywords: 110" }, { "role": "assistant", "content": " Keywords: saving course materials, transfer grades, transfer student work \n Aliases: Schoology \n Please see the Frequently Asked Questions document to learn what happens and what options are available if you have a student(s) added or removed to courses, you change a grade, class, or course you are teaching, and how to manage the materials. We will continue to add questions and information as we receive it.  If you have a question, please submit it in a ticket and we will get you an answer as soon as possible and update the table. \n \n FAQ Mid-term Changes to Student Enrollment or Teacher Courses in Schoology " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Fix Files or Links that Won’t Load in Schoology \n keywords: Schoology, Files, Loading" }, { "role": "assistant", "content": " Keywords: Schoology, Files Loading \n Aliases: \n \n How Staff Fix Files that Won’t Load in Schoology help doc (click here to open Google Doc) \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Guide to Creating, Using, and Saving Rubrics in Schoology \n keywords: Schoology, Rubrics" }, { "role": "assistant", "content": " \n Keywords: Schoology, Rubrics \n Aliases: \n \n Use rubrics to grade course assignments and discussions by measuring performance for your students. \n Rubrics may be added to the following course materials: \n \n Assessments (subjective questions only) \n Assignments \n Discussions \n Tests/Quizzes (Short Answer/Essay Question only) \n \n \n Create Rubrics \n You can create a custom rubric in the Grade Setup area of a course, or you can create them directly from an assignment or graded discussion and save them in Grade Setup for reuse. \n You may also create rubrics in your Resources and copy them to any course you administer, and you can copy individual rubrics between courses or to your Resources from the Grade Setup area of your courses. \n \n You can add two types of criteria to a rubric: \n \n Custom criteria that you add and update manually. \n Criteria aligned to standardized learning objectives, such as Common Core or state standards. \n \n To save a custom rubric to a course: \n \n Select Grade Setup in the left menu of the Course Page. \n In the upper-right corner of the page, click the Add menu in the Scales-Rubrics section and then select Rubric to open the Rubric Editor. \n Add a Rubric Title. \n To add custom criteria: \n \n \n Add titles and descriptions for each learning objective. \n To add additional rows of custom criteria, click +Criteria below the rubric. \n \n \n \nTo add standards-aligned criteria: \n Click Align Learning Objective below the rubric. \n Click through the standards browser levels to each desired objective, or type keywords in the search box. \n When you reach the desired learning objective, click to highlight it, and then click Add Learning Objective to add it as a criteria. \n \n \n \nTo replace the rubric’s grading scale with a custom scale from your course, click Apply Grading Scale in the upper-right corner and then select the desired point-based scale from the menu. Note: You can only apply point-based grading scales to rubrics. You cannot undo this action after completing it. \n \n Use the menu items on the upper left to close, expand, or hide the rubric. \n As you add rows and columns and adjust points scales, the total points available for the rubric update automatically in the Total Pts field. \n Click Create to complete. \n \n   \n \n \nFurther customize your rubric \n \n \n To add additional columns to the scale, hover over the cell and click the + icon that appears to the left and right of each cell. \n To change the points and descriptions for individual grading scale levels, click into their respective fields, and add new ones. \n To remove a row or column, hover over the cell and click on the x icon that appears in the upper right. \n To reorder the rows, click on the double bars to the left and drag it to the appropriate location. \n \n To create a rubric directly from a course discussion or assignment: \n \n Create the discussion or assignment, or click the gear icon to the right and select Edit in the menu to open an existing discussion or assignment. \n Open the Scale/Rubric menu and select Create New to open the Rubric Editor. \n Follow the above instructions to create a rubric, starting at step 4, to complete the rubric. \n \n \n Adding Criteria, Learning Objectives, and Grading Scales to Rubrics \n \n \n The first two rows in the Criteria column are standards-aligned criteria. Click +Learning Objectives to add standards-based criteria to your rubric, and track your students' progress on these criteria in Mastery.  \n The second two rows are custom criteria. Click +Criteria to create your own criteria to add to the rubric. \n \n Alternatively, you may choose one of your grading scales from the menu to replace the rubric’s current grading scale. Click Apply Grading Scale in the upper-right corner of the rubric to apply your scale to your rubric. \n \n Use Rubrics for Grading \n \nNotes: \n Rubrics cannot be used to grade an entire Test/Quiz or Assessment. Rather, they can be used to evaluate a specific question on a test, such as a short answer question. \n Only one rubric may be added to a course material or item. It is not possible to add multiple rubrics to one item. \n \n \n To add rubrics to assignments or graded discussions: \n \n Create an assignment or graded discussion, or click the gear icon to the right of an existing material and select Edit. \n Click on the Scale/Rubric menu. \n Select an existing rubric, or create a new one specific to the graded item. \n \n \n \n Changing the Overall Score of a Rubric-Graded Assignment \n You can also change the overall score of the assignment in the rubric without changing any of the scores for the individual criteria — for example, if you need to lower the grade for a late submission, but don’t want student mastery reporting to inaccurately reflect a lack of understanding of a criterion in the rubric. \n To change the overall score in the rubric, click in the Total Pts cell, and add the new score. After changing the score, a clear override link displays below the score — click this link to revert the score back to the total of the individual criterion scores. \n \n \n Display Rubrics to Students \n When you add a rubric to a graded item, you'll see the option to Show to students during the editing or creation process. Enable this checkbox to let members of the course view the rubric in the assignment or discussion profile. \n When your students view the assignment description, the rubric is included with the description. \n   \n \n   \n Edit, Copy, Delete, or Save to Resources \n When you change an existing rubric, the change applies to the rubric in all the materials that use the rubric throughout the course. If you want to change a rubric for a specific item, we recommend that you create a new rubric instead of adjusting an existing one. \n Changes made to a rubric do not affect copies of the rubric that you have added to other courses. \n   \n To edit a rubric: \n \n \n Click the name of the rubric in Grade Setup or from the Edit option after clicking the gear icon to the right of the graded item. \n To add additional columns to the scale, hover over the cell and click on the + icon that displays to the left and right of each cell. \n To change the points and descriptions for individual grading scale levels, click into their respective fields, and add new ones. \n To remove a row or column, hover over the cell and click on the x icon that appears in the upper-right. \n To reorder the rows, click on the double bars to the left and drag the criterion to the desired row. \n \n \n Click Save to save your changes. \n \n \n You can also copy a rubric you’ve created in one course and add it to any other courses in which you’re an Administrator. \n \n To copy a rubric and add it to a different course in which you are an Administrator: \n \n In Grade Setup, click Rubrics in the Scales/Rubrics area to display a list of all rubrics in your course. \n Click the gear icon  next to the rubric you want to copy. \n Select Copy to Course in the menu that displays. \n In the Copy to menu, click the box next to each course to which you want to copy your rubric. \n Click Add to add the rubric to each course you selected in the list. \n \n \n To  delete a rubric: \n \n In Grade Setup, click Rubrics in the Scales/Rubrics area to display a list of all rubrics in your course. \n Click the gear icon next to the rubric you want to delete and select Delete. To delete a rubric, it cannot be associated with any graded items. The Delete option is grayed out on the menu for any rubric that is in use in the course. The number of graded items associated with the rubric displays below the rubric name. In the screenshot above, for example, Mixed Rubric is being used in one graded item and Discussion Rubric in two. \n Once you have removed the rubric from all graded items, click Delete in the menu to remove the rubric from the course. \n \n \nNote: You cannot retrieve rubrics after deleting them from a course. Deleting a rubric is a permanent action. \n Saving Rubrics \n In addition to saving your course materials, you can also save individual rubrics to your Resources to reuse in another course, or to share with your Connections. \n \n To save an existing rubric to Resources: \n \n Click Grade Setup in the left menu of your course. \n Click Rubrics in the upper-right corner. \n Click the gear icon to the right of a rubric. \n \nSelect Save to Resources.\n \n \n \n Copy Gradebook Settings \n You can copy grading categories, scales, and rubrics from one course to another course you administer. \n \n To copy Gradebook settings: \n \n In the upper-right of the course's Grade Setup area, click Copy Settings. \n Select the options you'd like to copy to another course. \n Click Submit to complete. \n \n \n \n \n \n \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: HOW DO I COPY MATERIALS WITHIN A COURSE \n keywords: Schoology, Copy, Course" }, { "role": "assistant", "content": " \n Keywords: Schoology, Copy, Course \n Aliases: \n \n Question \n I have a recurring weekly assignment in my course. I'd like to copy or duplicate this assignment. How do I copy materials in a course? \n Answer  \n There is no option to directly copy or duplicate materials within a course. Instead, you can save a template of your assignment to your Resources. From there, you can copy as many versions of the assignment as needed back into the course. \n \nNote: To copy materials to a different course that you administer, click the gear icon next to the material and select Copy to Course. You can copy the material to any other course for which you are a Course Admin. Learn more here. \n To make a copy of a material within the same course: \n \n Click the gear icon to the right of the material. \n Select Save to Resources from the drop-down menu:\n \n Choose a location within your Resources where you want to save a template of the material. \nBest Practice: Before you get started saving your course materials to Resources, create collections for each subject area or course. A collection is a container that stores courses, folders, files, and resources you may want to use again. This enables you to curate your course content before moving it into your courses. \n \n Navigate to the material in your Resources.  \n Click the gear icon to the right of the material. \n Select Add to Course from the drop-down menu. \n \n Select the course and folder to which you want to add the material. \n Click Add to complete. \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: How to Finish Setting up CK-12 Content in Schoology \n keywords: CK-12, Content, Schoology" }, { "role": "assistant", "content": " Keywords: CK-12, Content, Schoology \n Aliases: \n \n \n These steps come after you've installed CK-12 (or other app in Schoology) and have added a \"material\" item into a course. See help doc attached.  \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: How to Upload Videos to YouTube and then Post to Schoology \n keywords: Schoology, YouTube, Upload" }, { "role": "assistant", "content": " Keywords: Schoology, Youtube, Upload \n Aliases: \n \n \n \n \n \n \n \n HOW DO I USE AN EMBED CODE FROM YOUTUBE? \n \n ACCESSING THE EMBED CODE FROM YOUTUBE \n \n \n Once you've navigated to the video on Youtube, select the Share option. \n Click Embed. \n Optional—Use additional embed options to: \n \n \n Play the video at a specific time. \n Disable player controls to prevent students from fast-forwarding a video. \n Enable privacy-enhanced mode to disable cookies that track viewing behavior. \n \n \n \nCopy the embed code. \n \n Using the Embed Code in Schoology \n You may now use the embed code anywhere in Schoology where we accept it. In the example below, the video is embedded within a discussion. \n \n Within the material's editor, click Insert Content. \n Select, Image/Media. \n Click the tab From the Web. \n Select Media as the type. \n Paste the embed code from YouTube into the Link/Embed field. \n Click Insert Media to complete. \n \n \n \n \n \n  Instructional tip!   \n By inserting the video directly in a Discussion, Assignment, or Page, rather than as a link only, you can set the expectations for directions for viewing the video, ask for comments to confirm viewing, as well as keep students in your Schoology course and focused on learning. \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: How to Use the Audio/Video Recording Tool within Schoology \n keywords: Schoology, Recording, Audio, Video" }, { "role": "assistant", "content": " Keywords: Schoology, Recording, Audio Video \n Aliases: \n \n \n You have three options for learning about this topic... \n \n 1 - Watch a video: \n \n \n \n \n 2 - Interactive Video \n CLick on any of the links below for interactive videos that will walk you through the steps. \n \n PSD401 Schoology - Create an Audio Recording to an Update  \n PSD401 Schoology - Create Audio & Video Recording to a Discussion \n \n \n \n \n 3 - Read through text and images \n \n How do I use the HTML5 recorder? \n In any of the above-mentioned areas in Schoology that allow the HTML5 recorder: \n \n Click the microphone  icon in the rich text editor window. \n Click: \n \nAudio to record an audio file. \n \nAudio & Video to record a video file. You must have a webcam or camera on your device to record a video file.\n \n \n \n When using the recorder for the first time, the browser will display a prompt to allow the microphone or camera.  \n Click Allow to continue using the recorder: \n \n Click Start Recording to begin your recording. \nNote: The audio recorder does not begin until you click Record, and it detects sounds. It may take significant noise - for example, clapping your hands, or tapping the microphone, for the recording to detect the 'start' sound and begin recording. \n \n Click Stop Recording to end your recording. \n To preview your recording before posting, click the play button after the recording has ended. \n Click Insert Recording to attach your recording to the update. \n \n \nNote: \n The recorder uploads the file during recording so there is less processing time when the video or audio recording has been completed. \n When the file is attached, it will be converted into a readable format. Please allow time for the conversion to complete. \n Please ensure you have the latest version of your browser installed as well as the updated versions of our System Requirements. \n \n \n Back to top \n Frequently Asked Questions \n Which browsers are compatible with the HTML5 audio/video recorder? \n The following browsers support the HTML5 A/V recorder: \n \n Chrome (web) \n Firefox (web) \n \n The following browsers do not support the HTML5 A/V recorder: \n \n Internet Explorer (web) \n Safari (web) \n \n If you attempt to use the HTML5 recorder on an unsupported browser, the following message will be displayed: \n   \n Can I use the HTML5 recorder if I do not have an internet connection? \n The HTML5 recorder allows you to continue to record audio or video, even if there is no existing internet connection. You can download the recording once it’s complete and you can upload it at a later time. " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Import Content to a Schoology Course from Resources \n keywords: collections, , resources, import, add, insert" }, { "role": "assistant", "content": " Keywords: schoology courses, import from resources, import, insert, add  \n Aliases: schoology collections, personal collections, files, materials \n \n Import Content from Resources When in a Course \n To import content from Resources, navigate to a course. \n \n Click Materials in the left menu of the course. \n Click Add Materials. \n Select Import from Resources from the drop-down menu. \n \n \n      \n 4. Select the Resource Collection that contains the course content. \n 5. Check the box to select all items and folders, or select specific items and folders for import. \n 6. Click Import to complete. Use Advanced Options as needed. <span class=\"fr-mk\" style=\"display: none;\"> </span> \n \n Add material to a course from the Resources area \n If you prefer to add specific material to a course, you can add material from Resources to a course, or copy material from a previous course. \n \n To add material to a course from Resources, follow these steps: \n \n Click Resources in the top menu. \n In the Resource Center, select from Personal, Public, or Group Resources. \n \nNavigate to the collection of Resources with the material you'd like to add to the course. <span class=\"fr-mk\" style=\"display: none;\"> </span>\n \n \n \n \n Once in the Collection, choose what you will add as well as where you will add it with the following steps. \n \n To add ALL materials in the Resource Collection  \n \n Click on the box to the left of Title. this will select all material items and an Edit button will appear. \n Click on Edit to see a drop down menu and select Add to Course \n Select the course to which you'd like to add the material template. \n Click Import \n \n <span class=\"fr-mk\" style=\"display: none;\"> </span> \n \n To add select materials to multiple Courses \n \n Click on the gear to the right of the material template. \n Select the option to Add to Course. \n Select the course(s) to which you'd like to add the material template. \n In the pop-up menu, check the box to the left of each item to add the item published.  \n \nClick Add to complete. <span class=\"fr-mk\" style=\"display: none;\"> </span> \n \n \n \n You can also add direction from another course:  \n To copy material from a previous course to another course, follow these steps: \n \n Click Courses in the top menu. \n Select My Courses. \n Click on the course with the material you'd like to copy. \n Click on the gear to the right of the material. \n Select the option to Copy to Courses. \n Select the course(s) to which you'd like to copy the material. \n Click Copy to complete. \n \n <span class=\"fr-mk\" style=\"display: none;\"> </span> " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Individually Assign Folders in Schoology Courses \n keywords: Individually assign, folders, schoology " }, { "role": "assistant", "content": " Keywords:  Schoology folders, assign folders, individually assign folders \n Aliases: Folders \n \n \n This feature allows teachers to assign folders to specific students and grading groups so that only the assignees can view the folder and its contents. Any materials added to the folder are automatically updated to be available to the assigned student(s). \n When should I individually assign a folder? \n Individually assigning folders empowers educators to: \n \n Easily provide students with differentiated content without going through the time-consuming process of assigning each material individually \n Create personalized folders to support one-on-one instruction where anything added to the folder is automatically updated to be available to that student \n Support students with accommodations or any kind of learning need and deliver tailored content more quickly and easily \n Build out various paths through lessons and assign to students based on their interests \n \n If you want to individually assign specific materials, see How do I Individually Assign Course Materials? \n \n   \n How do students access individually assigned folders? \n Students that have been individually assigned a folder will have access to that folder and all materials within it from the course materials page. \n Students that have not been individually assigned a folder will not see it in their course and will not be able to access any materials within the folder. \n \n How do I individually assign a folder? \n Access the Individually Assign tool from the course materials page or directly within a folder. \n From the Course Materials page: \n \n Navigate to your course materials page. \n Click the gear icon next to the folder you want to assign. \n Select Individually Assign from the drop-down menu. \n \n \n From within a folder: \n \n Open the folder you wish to individually assign. \n Click the Options button at the top of the page. \n Select Individually Assign from the drop-down menu. \n \n \n Step 1 — Select Students \n Enter the student(s) name in the search field under Select Students or use the drop-down to check student(s) in the section. \n To assign to everyone except for one or more students, you can check Select All and uncheck the relevant student(s). This is a great option if you want to hide the folder from students who were absent on a certain day. \n \n You can also enter grading groups in the search field under Select Grading Groups or use the dropdown to check grading groups(s). If you wish to assign to all grading groups except for one or more grading groups, you can check Select All and uncheck the relevant grading group(s). \n \n Step 2 — Confirm Your Information \n Click Next to review the assignees. Then, click Assign to apply your changes. \n Back to top \n How do I individually assign folders in linked sections? \n To assign a folder to students enrolled in linked sections: \n \n Click into the Select Students field. Student names will appear under specific section headers. \n \nSelect All under the section to which you want to assign the folder. \n You can also select specific students within each section. \n \n \n Back to top \n How do I edit the assignees? \n Step 1 — Select Students \n \n To remove assignees: uncheck the student(s) or grading group(s) from the Select drop-down or click X next to the name of the assignee. \n To add assignees, check any additional students or grading groups from the Select drop-down. \n If a folder has been individually assigned to specific students or grading groups, but you want to make it available to everyone in your class, click Make Available to Everyone. This will remove any students who are individually assigned and make the folder accessible to all students enrolled in any sections where it is published. \n \n \n Step 2 — Confirm Your Information \n Review the assignees or note that the folder will be “unassigned” and visible to all students in the section(s) where it is published. Click Assign to confirm and apply your changes. \n Back to top \n How do grading groups interact with individually assigned folders? \n What happens if I change which students are in the grading group? For example, a student submitted a test in an Individually Assigned folder, but then I remove the student from the grading group? \n If you remove a student from a grading group, all previous submissions completed while the student was a member of the group still apply to the student's grade. For example, if you are using grading groups for differentiated learning, and students move to a different group in the middle of a grading period, all graded items they completed from the first group still apply to their final grades and display in all grade reports. \n Back to top \n How do I know if a folder has been assigned? \n Once a folder has been assigned, you will see Individually Assign icons under the folder on the course materials page. The icons indicate how many student(s) and/or grading group(s) the folder is assigned to: \n \n   \n You can click the icons to navigate to the Individually Assign area. \n   \n \n   \n Back to top \n What if I want to edit the assignees of materials within the folder? \n When a folder is assigned to students or grading groups and you wish to edit the assignees of a specific material within that folder, you must do this at the folder level. There is not a way to edit the assignees directly in the material. \n To edit the assignees for that item, move it out of the assigned folder. If you want to individually assign specific materials, see How do I Individually Assign Course Materials? \n \n Back to top \n \nImportant Notes:  \n Ensure that submissions are Enabled. Assessments can be enabled from the Edit area within the assessment. Test/quizzes can be enabled from the Settings area within the test/quiz.  \n If some students have already completed an item that is later individually assigned to specific students, the scores for the students not included when individually assigning will temporarily \"disappear\" from the gradebook. They will reappear once the item is reassigned back to the entire class or to the affected students. To circumvent this, you can create copies of the item to individually assign, rather than reassigning a single version.  \n If you sync grades from Schoology to an SIS, individually assigned items sync over to the SIS gradebook and are visible to all students in the course. Students who were not assigned this item will view the assignment title but no grade will be passed to the SIS gradebook. \n \n \n Frequently Asked Questions \n What happens if I move content out of an assigned folder? \n If materials or sub-folders are moved out of an individually assigned folder, the content will retain the assignees. Once the content has been moved out of the assigned folder, you can edit the assignees. \n What happens if I move content into an assigned folder? \n \n When you move materials that are not individually assigned into an individually assigned folder, the materials will be assigned to the assignees set in that folder. \n When you move a material that is already individually assigned into an individually assigned folder, the material’s previous assignees will change to the assignees set in that folder. \n When you move a material from an individually assigned folder into a different individually assigned folder, the material’s assignees will change to the assignees set in the destination folder. \n \n What happens if I delete a folder? \n When you delete an individually assigned folder, the materials will no longer be accessible to those who it was assigned to. \n \n You can restore the items from the Course Recycle Bin. It is not possible to restore the folder. If you restore the items to the course materials page, they will retain the assignees that were set before it was deleted. \n If you wish to restore the original folder structure, you can recreate the folder first with the same assignee settings, then restore the materials to that folder. \n If you restore the materials to an individually assigned folder that has different assignees from the assignees the material previously had, the material’s assignees will change to those set in that folder. \n \n What if a folder is assigned to a grading group and I’ve also assigned it directly to a specific student in that grading group? \n The material will be assigned to that student. If you remove the grading group from the list of assignees, the student will retain access to the folder. If you remove the student as an individual assignee, the student will retain access as a member of the grading group. \n Can I use completion rules with an assigned folder? \n Yes, Completion Rules can be applied to individually assigned folders. \n Can I assign folders from the Schoology Mobile Apps? \n \n No,  the Individually Assign settings of a folder cannot be edited from the Schoology iOS or Android apps. These settings must be adjusted from a browser. \n Students can access individually assigned content from the mobile apps. \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Individually Assign Material in Schoology Courses \n keywords: schoology materials, individually assign, individually assign assignment" }, { "role": "assistant", "content": " Keywords:  Schoology materials, assign materials, individually assign materials \n Aliases: assignments, pages, quizzes, assessments,  \n \n How do I individually assign course materials? \n The ability to individually assign course content is a foundational component of personalized learning; many teachers start with differentiation when they are trying to personalize learning. \n You can use the Individually Assign option to assign course materials (assignments, tests/quizzes, assessments, discussions, pages, files, links, external tools, media albums, SCORM, and web packages) to individual students and/or to grading groups. When you individually assign an item, it only appears to the assigned student(s) or grading group. \n \n When should I use Individually Assign? \n This feature may be a good solution if: \n \n You want to give an extra credit assignment to certain students. \n A student needs to make up an assignment before or after the rest of the class. \n You want to create a modified version of an assignment or test for certain students. \n You want to create a page to provide personalized instructions to one or more students. \n \n \nNotes: Note:  Individually Assigning impacts PowerTeacher Pro displays. See the section below on how Individually Assigned items are displayed in PowerSchool/ PowerTeacher and Parent Portal Views. \n \n How to Individually Assign materials from a Course \n You can individually assign content as you create it from the Add Materials menu, or individually assign existing content by clicking the gear icon and editing the material: \n \n From the Create or Edit screen of the material you would like to assign, click the Individually Assign icon within the Options field. \n Enter the names of the student(s) or grading group(s) to whom you would like to assign the material. \n Click Save Changes to complete. \n \n \n \n Below, an existing Test/Quiz is individually assigned to a grading group: \n \n \n Can students see items that aren't assigned to them? \n No, individually assigned materials are only visible to the assigned student(s) from the Course Materials page. \n \n How do grading groups interact with individually assigned materials? \n What happens if I change which students are in the grading group? For example, a student submitted a test on an Individually Assigned assessment, but then I remove the student from the grading group? \n If you remove a student from a grading group, all previous submissions completed while the student was a member of the group still apply to the student's grade. For example, if you are using grading groups for differentiated learning, and students move to a different group in the middle of a grading period, all graded items they completed from the first group still apply to their final grades and display in all grade reports. \n \n Grading individually Assigned Materials \n When you individually assign graded materials, you can only enter grades into the gradebook for the students to whom you assigned the item. In the screenshot below, the \"Unit 1 GT Quiz\" is assigned to a group of students: \n \n \n \n Important Notes: \n \n Ensure that submissions are Enabled. Assessments can be enabled from the Edit area within the assessment. Test/quizzes can be enabled from the Settings area within the test/quiz.  \n If some students have already completed an item, then you individually assign it to specific students, the scores and submissions for the students not included in the individual assign tag will temporarily \"disappear.\" To see all students' scores, remove the individually assigned tag. The submissions and grades will repopulate for all students who have completed the item. \n If you sync grades from Schoology to an SIS, individually assigned items sync over to the SIS gradebook and are visible to all students in the course. Students who were not assigned this item will view the assignment title but no grade will be passed to the SIS gradebook. \n \n \n \n \n PowerSchool/PowerTeacher and Parent Portal Views \n When using grading groups or assigning to individual students, please be aware of how these are viewed in PowerSchool/PowerTeacher Pro and PowerSchool/Parent Portal.  In Schoology students only see the materials that are assigned to them.   \n \n When Schoology and PowerSchool sync, ALL assignments are passed over to PowerSchool.  This means you see the assignments for both in the PowerTeacher Pro gradebook and students and parents see the ALL assignments in Parent Portal.  You will want to communicate this information to students and families, instructing them to view the Schoology course and Student Report to know which assignments the student is responsible for.  You may also want to set up a naming convention to help them know which assignments should have grades. \n \n Examples of each view:  \n Schoology gradebook - Teacher View \n \n \n PowerTeacher Pro gradebook - Teacher View \n \n Student Grade Report in Schoology - Student and Parent Account view \n PowerSchool Parent Portal Class Assignments- Student and Parent Account view \n \n \n \n \n See Creating Grading Groups in Schoology for more information. \n See Individually Assign Folders in Schoology Courses for more information. \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Insert Content in Schoology Materials (Assignments, Pages, Discussions, Assessments) \n keywords: Schoology, Materials, Assignments, Pages, Content" }, { "role": "assistant", "content": " Keywords: Schoology, Materials, pages, content, Assignments \n Aliases: \n \n INSERTING CONTENT INTO YOUR MATERIALS  \n \n The Insert Content tool is available in the Description field toolbar when you create or edit materials in Courses, Groups, or Resources. \n Use this tool to incorporate a variety of content inline with your text to: \n \n Give it more visual interest. \n Provide external resources. \n Clarify terms. \n Include complex language symbols and mathematical equations not found on a standard keyboard. \n \n You can also include content from your Schoology Resource Apps. \n \n  Resource Apps \n \n To insert content from your Schoology Resource Apps: \n \n \nInstall the apps in your account. All installed Resource Apps display in the Insert Content drop-down menu. \n Open the menu and select the app to view or search for content in the resource. For example: \n Select YouTube and search for a video. \n Select the checkboxes for all the videos you want to add. \n Open the Import menu and select Import as Embed. \n \n \n Select the embedded content to adjust its size or delete it. \n Click Create for new content or Save Changes for content you’ve edited. \nNote: Embedded videos do not display inline until you save or update your content. \n \n \n Image/Media \n Upload image and media files from your computer or local network. While there is no limit to the number of files you can attach to materials in Schoology, you must upload each file individually. The maximum file size is 100MB/file. While Schoology supports most common image and media file types, make sure your students’ computers or mobile devices have the necessary plugins (Flash) installed for some content to display properly. \n \nNote: To learn more about uploading images/media to assessment questions, click here. \n\n Supported file types \n\n Images \n *.jpg, *.gif, *.png, *.jpeg \n\n\n Media (video) \n *.flv, *.mp4, *.mp3, *.mov, *.m4v, *.m4a, *.3gp, *.3g2, *m2v, *.avi, *.mpg, *.asf, *.wma, *.wmv, *.wm, *.swf, *.rm, *.caf \n\n\n \n \n \n \n You can also use a link or embed code to include image or media files from the web. \n \n After the file has loaded, select it to resize or delete it. \n Link \n \n To include an inline link to an outside resource you want students to review: \n \n Select the text or media, \n From the Insert Content menu select link. \n Enter a URL to create a hyperlink. \n \n Symbol \n Insert a variety of special characters using the Symbol menu: \n \n From the Insert Content menu select Symbol to open the table. \n Select a special character. \n \n \n Equation \n Use this option to add Operators, Equations, Relationships, Greek letters, Arrows, and other miscellaneous symbols for math, chemistry, physics, and even music materials. \n \n From the Insert Content menu select Equation. \n Click one of the tabs along the top of the window to open a table of characters. \n Select a special character. \n \n Operators\n \n Equations\n \n Relationships \n \n Greek Letters \n \n Arrows \n \n Misc \n \n LaTeX \n Select the LaTeX option and paste or create your LaTex input. Click Insert to view the text as your students will see it. \n Tooltip \n Add tooltips to provide additional information when a user points to selected content. \n \n To add a tooltip to a Page, Assignment, or Test/Quiz question: \n \n Highlight text or media. \n From the Insert Content menu select Tooltip. \n Enter the text to display in your tooltip and then click the checkmark. \n \n      The tooltip displays when a user hovers over the text or image. \n   \n Additional Information \n You can also Insert Content when writing Multiple Choice Test/Quiz questions. \n \n Click the pencil icon  to the right of any Choice field in a multiple choice question to open the rich text editor for that answer choice. \n If your inserted content does not display properly, make sure that your Internet browser is not blocking mixed content. \n Guided video that details adding content into a Schoology Discussion Post:   \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Leverage Schoology for a Substitute \n keywords: 110" }, { "role": "assistant", "content": " Keywords: substitute plans, schoology sub plan \n Aliases: substitute sub folder \n \n \n Consider leveraging Schoology by creating an emergency (or planned) folder with self-paced student learning options that is ready to go but unpublished until you need it. A guest teacher need only point the students to your course and monitor engagement. You can include videos (of you teaching! ??),  links, discussions, directions, articles, and even offline activities to keep students learning. A student can easily cast or share their screen if something needs to be shown to the whole class.  \n \n \n \n \n \n See this article for more ideas: \n Preparing Sub Plans in Schoology " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Make Completion Rules, Individually Assign Items and Lock Items in Schoology help video (updated March 2020) \n keywords: Completion, Rules, Assign, Schoology" }, { "role": "assistant", "content": " Keywords: Completion Rules, Assign, Schoology \n Aliases: \n \n \n \n Draft Mode and Publishing Assignments \n \nToggle Assignment Visibility: \n To prevent students from accessing assignments prematurely, navigate to the assignment, click on the gear icon, and select Edit. \n In the edit mode, locate the publishing status (represented by a green icon for published items). Clicking this icon toggles the assignment between published and unpublished status. Unpublished items are not visible to students. \n \n \n Setting Folder Access Times \n \nControl Folder Access with Open and Close Dates: \n For controlling when a folder becomes accessible, edit the folder's settings by clicking on the gear icon and selecting Edit. \n Choose to publish the folder on a specific date or within a date range. This allows the folder to automatically open for access on the start date and, if desired, close on an end date. \n \n \n Implementing Student Completion Rules \n \nUse Completion Rules to Sequentially Release Content: \n In the Materials section, access the folder's options and select Student Completion to set up rules. \n Define conditions that must be met before students can progress, such as viewing a document or achieving a certain score on a quiz. These rules help ensure students engage with the content in a structured manner. \n \n \n Assigning Work to Individuals or Groups \n \n \n Creating Groups: \n In the Members section of your course, create student groups by clicking on the Add group option. Name your group and add members accordingly. \n \n \n Individually Assigning Assignments: \n For assignments, go to the gear icon, select Edit, and then Enable Grading. Under Individually Assign, choose specific students or groups. This assigns the work only to selected members, allowing for differentiated instruction. \n \n \n Individually Assigning Folders: \n Similar to assignments, you can assign entire folders to individuals or groups without going into edit mode. Simply use the Individally Assign option directly from the folder's gear menu. \n \n \n Locking Assignments and Managing Submissions \n \n \n Locking Assignments: \n To prevent all interactions with an assignment, including submissions, use the Lock option found in the assignment's settings. This is useful for controlling when students can submit work or access assignment content. \n \n \n Disabling Submissions: \n If you wish to allow students to view an assignment but not submit work, use the Submissions Enabled toggle to turn off the submission feature. This can be particularly helpful after grading periods have ended. \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Messaging Tool within Schoology \n keywords: send messages, messages from header, messages to course, messages to group, respond to schoology messages from email" }, { "role": "assistant", "content": " \n Keywords: Send messages, messages from header, messages to course, messages to group, respond to schoology messages from email \n Aliases: Schoology \n   \n \nNotes: \n Students cannot send messages to each other. \n Deleting a message you sent will not delete it on the receiving end. \n \n \n Send Messages from the Header \n The header in Schoology provides a quick and easy way to access your messages from anywhere within Schoology. When a new message arrives in your inbox, a yellow number displays until you open the new message. \n \n To send a message from the header: \n \n Click the envelope icon in the header. \n Click New Message. \n Enter the recipient's name in the To field. A list of users automatically populates as you type. \nNote: If a user does not appear when you type their name, it's possible they've restricted messaging from their account privacy settings. \n \n Select the user from the list. \n Enter a subject and message. \n Click Send to complete. \n \n   \n \n Send Messages to a Course or Group \n You may also send messages to all members in a course or group. Sending a mass message creates individual correspondence between you and the member of the course. When the member replies to your message, the message will remain private between you and the member. To send a message to a course or group, please see our article on course and group messages. \n \n Send a Response to a Received Message \n Even if the settings in place at your school don't allow you to send messages, you may be able to receive messages. \n \n To respond to a message: \n \n Click the envelope icon in the header. \n Click a message to open and view its contents. \n Enter a response. \n Click Send to complete. \n \n \n \nNote: If you receive a message that has multiple recipients, all recipients will see your reply. You may respond to only the sender of the message by replying to the email notification you received (see below). \n Responding to a Message from Your Email Account \n If you have set your Schoology permissions to receive email notifications for received Schoology messages, you can respond to the message directly from the notification by clicking Reply in your email account, as you would respond to a regular email. \n \nNote: Responding to a message from an email notification only sends a response to the Schoology member who sent the message, regardless of whether it was sent to multiple other recipients. To respond to all message recipients, reply from within Schoology Messaging instead of your email account. \n You may also send messages from any place the user's information is available. These areas include the following: \n \n The Members area of courses and groups. \n When searching for a person using the magnifier icon. \n The Faculty area on the school profile. \n User Profiles. \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Navigate and Use Linked Sections \n keywords: courses, Schoology, sections, navigate linked sections, announcecments, posting updates, bulk edits" }, { "role": "assistant", "content": " Keywords: navigate linked sections, courses, Schoology, sections, announcements, posting updates, bulk edits \n Aliases: Schoology \n How to Use Linked Sections  \n Linked sections share the same Materials and the same Grade Setup. All other areas of the course are separate, but as the Course Admin you can toggle among sections in each area.  \n \n Making announcements and posting updates \n Creating materials \n Using Course tools Course tools include: Gradebook, Mastery, Attendance, Members, Analytics, Workload Planning, and course-level Apps \n \n Grading  \n \n Making Announcements and Posting Updates in Linked Sections \n When you link your sections together,  you can send updates to all of your sections within a course at once. When you create an update, by default, the post will go to all of your sections. You can click the x next to each section name if you do not want that section to see your post. \n When you post an Update to linked sections, it will appear multiple times in your Updates area–once for each section you post to. However, the update only displays once for your students, for the section in which they're enrolled. \n \n \n Creating Materials in Linked Sections  \n Linking sections enables you to manage your materials in one place. When you click Add Materials after linking your sections, the items you add to your course are added across all of the sections.  \n To create identical items across the linked sections, simply clicking Add Materials and fill out the create form of your desired material type. Enter the due date in the date field next to All Sections.  \n \n \n Customizing Materials in Linked Sections \n If you would like to differentiate the due date and availability of this item for each of your linked sections, click Select Sections to Customize below the Due Date field. Select the section(s) to customize and enter the Due Date for each section. If you would like to make an exception for one section to have its own due date (or time), click Select Sections to Customize and then check the desired section. Selecting a specific section will pull out that section's availability fields, and all the other sections are labeled Everyone Else: \n \n   \n If you would like each section to have its own due date, check Select All, as in the example below. \n \n \n You can also use the Bulk Edit area to customize the availability of an item. The published section is displayed next to the due date: \n \n Each course section is displayed under the Due date column. Use your cursor to hover over the book icon next to the due date to confirm the course section name. A green circle indicates the item is published in that course section. The gray circle indicates the item is unpublished in that course section. \n A Note about Availability of Materials in Linked Sections: If you publish items from the gear icon drop-down menu on the Materials page, you publish the item to all sections; you cannot customize availability.  \n \n You will receive the message \"Are you sure you want to publish [material title] for all linked sections?\" \n \n Click Publish All to add the material. \n \n Using Course Tools in Linked Sections  \n Courses with linked sections share the same Materials and Grade Setup. Everything else in your course, however, remains separate. \n In your other Course tools — the Gradebook, Mastery, Badges, Attendance, Members, Analytics, and Workload Planning areas — you'll have toggles to switch among different sections. These toggles appear near the top left of the page. \n For example, this screenshot of the Gradebook area in a course with linked sections shows the expanded drop-down menu you can use to toggle between linked sections in a course. \n \n This same drop-down menu appears in the Mastery, Badges, Attendance, Members, Analytics and Workload Planning areas as well: \n \n \n Grading in Linked Sections \n Setting Up Your Gradebook \n Grade Setup does not change at all once your sections are linked. This screen looks the same as it would if you did not link your sections, and all of the items you create here — grading categories, grad scales, rubrics, and the settings you apply to your gradebook — will apply to all of the sections within this course. \n \n Administering Grades \n You can grade your materials in Schoology from directly in the Gradebook, or from the item itself. \n Gradebooks across linked sections remain separate. You can use the toggle tool and drop-down menu to move among the gradebooks for your different linked sections: \n \n   \n Similarly, you will see a toggle tool when grading from the item itself. Below you can see screenshots of this tool in the different types of materials: \n \n Assignments: \n \n Open the assignment. \n In the Submissions column on the right, select a section to see its list of student submissions. \n \n \n \n Discussions: \n \n Click the Discussion to open it from the Materials page. \n Use the toggle in the Discussion Toolbar at the top to switch among the posts in the different sections. \n \n \n \n Tests/Quizzes \n \n Open the test/quiz from the Materials page. \n Select the Results tab along the top. \n Use the section toggle at the top to switch among submissions for the different sections. \n \n \n \n Assessments \n \n Open the Assessment from the Materials page. \n Select Student Attempts along the top. \n Use the section toggle at the top to switch among submissions for the different sections. \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Post Updates to Courses in Schoology \n keywords: Schoology, Update, Post, Announcement, Poll" }, { "role": "assistant", "content": " Keywords: Schoology, Update, Post, Announcements, Poll \n Aliases: \n \n You can use Course Updates to create announcements in your course. Post updates in your course to quickly communicate brief messages for your students. When updates are posted, they appear in the Updates section and on each individual homepage of all members in your course. \n \nNote: If you or your students are unable to see updates in your course, reach out to your Support Contact to submit a ticket to the Schoology Help Desk. \n Add a Course Update \n \n Select your course from the Courses menu and then click Updates. \n Add your update to the Rich Text Editor at the top of the screen and click Post. \n \n \n \n \n There are several options available for editing, formatting and sharing your updates: \n\n\n Formatting: \n \n Bold \n Italics \n Underline \n Bullet List \n Number List \n Increase Indent \n Decrease Indent \n Spellcheck \n Font Size \n Insert Content \n Link \n Symbol \n Equation \n \n \n Clear Format \n \n\n\n Other Options: \n \n Add File \n Add Link \n Add Resource \n Audio/Video Recording \n Poll \n Copy \n \n Sharing: \n \n Mark as Announcement \n Share with Parents (default) \n  \n\n \n Post an update to multiple courses \n Use the quick post tool from the Recent Activity feed of your home page to post an update to multiple courses at once. \n \n Click Recent Activity from your home page. \n In the Post field at the top of the feed, click Update. \n Type the content of your update, then search in the Post to... field for the courses to which you'd like to post the update. \n Click Post to complete. \n \n \n \n You can use Course Updates to create announcements in your course. Post updates in your course to quickly communicate brief messages for your students. When updates are posted, they appear in the Updates section and on each individual homepage of all members in your course. \n \nNote: If you or your students are unable to see updates in your course, reach out to your Support Contact to submit a ticket to the Schoology Help Desk. \n \n This video will show you how to post an Update to multiple courses. \n \n \n \n \n \n To edit or delete an update after posting: \n \n Hover your cursor over the update and click the gear icon that appears next to the post. \n Select Edit or Delete. \n \n \n \n To delete a student's comment on an update: \n \n Click the gear icon to the far right of the comment. \n Click Delete. \n \n \n \n Set the Updates area as the default landing page for your course \n \n Click Course Options in the left menu \n Select Edit Privacy/Course Settings. \n In the Default Landing Page menu, select Updates. \n Click Save Changes to update your settings. \n \n \n \n Change an update into an announcement \n To change a course Update into an Announcement, check the bell icon next to the Post button. \n \n This promotes the update to the top of the Updates page and to the top of the Course page until you remove the announcement from the top. \n \n \n Create Course Polls \n You can create anonymous polls in your course to receive live feedback as members vote. To create a poll: \n \n Type an update in the text box. \n Click Poll under the text box. \n Two fields display by default. To add more options, click the Add Option link below the fields. \n Click the Post button to complete. \n \n \n \nNote: You can also create course updates from the Home page by clicking on the Update link at the top of the page, and following the steps above. \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Removing Self From a Schoology Course \n keywords: remove, leave course" }, { "role": "assistant", "content": " Keywords:  Schoology members, unenroll, remove member, leave a course \n Aliases: delete course \n \n If you find there is a course you no longer want to be a member of, you have two choices; \n \n Ask the instructor (called administrator in Schoology) of the course to unenroll you. \n If you have admin rights in the course you can unenroll yourself from the Members list.  \n \n \n \n \n \n \n *Note that current courses created through PowerSchool of which you are the main instructor, will continue to show in your course view. Please reorder your courses in My Courses or Course Dashboard for a better arrangement if you don’t want to see a particular course in a dropdown view.   \n \n <span class=\"fr-mk\" style=\"display: none;\"> </span> " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Responding to a Message in Schoology from Outlook Email \n keywords: schoology message, schoology email, notificiations, " }, { "role": "assistant", "content": " Keywords: schoology messages, email, notifications,  \n Aliases: schoology email, email from schoology \n \n Responding to a Message from Your Email Account \n \n If you reply to a Schoology message directly from your Outlook email, the recipient may or may not see the reply as this is based on the personal notification setting of the individual. If in doubt, add the individual's email address in the Outlook email or respond to the message directly in Schoology. \n Note: Responding to a message from an email notification only sends a response to the Schoology member who sent the message, regardless of whether it was sent to multiple other recipients. To respond to all message recipients, reply from within Schoology Messaging instead of your email account. \n \n If you have set your Schoology permissions to receive email notifications for received Schoology messages, you can respond to the message directly from the notification by clicking Reply in your email account, as you would respond to a regular email. \n \n How do I make sure I receive Schoology message in my email? \n You will also want to make sure you have your Personal notification setting to allow you to receive an email notifying you when a private message is sent to you through Schoology. \n Personal Notifications \n \n Receive a private message: Turn on this option to receive a notification whenever anyone sends you a message in Schoology. \n \nNote: If you receive notifications for Schoology Messages you've received, you may respond to the message directly from the notification in your email.\n \n Receive a new subscriber: Turn on this option to receive a notification whenever anyone subscribes to your Blog. \n Another user replies to a blog comment you posted: Turn on this option to receive a notification whenever anyone replies to a blog comment you posted. \n Rating on one of your Public Resources: Turn on this option to receive a notification whenever anyone rates one of your Public Resources. \n Receive a network request: Turn on this option to receive a notification whenever anyone sends you a request to connect and join your network. \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Save/Copy Materials to Resources in Schoology \n keywords: Schoology, Materials, Resources" }, { "role": "assistant", "content": " Keywords: Schoology, Materials, Resources \n Aliases: \n \n HOW DO I COPY MATERIALS WITHIN A COURSE? \n Follow \n \n Question \n I have a recurring weekly assignment in my course. I'd like to copy or duplicate this assignment. How do I copy materials in a course? \n Answer  \n There is no option to directly copy or duplicate materials within a course. Instead, you can save a template of your assignment to your Resources. From there, you can copy as many versions of the assignment as needed back into the course. \n \nNote: To copy materials to a different course that you administer, click the gear icon next to the material and select Copy to Course. You can copy the material to any other course for which you are a Course Admin. \n To make a copy of a material within the same course: \n \n Click the gear icon to the right of the material. \n Select Save to Resources from the drop-down menu:\n \n Choose a location within your Resources where you want to save a template of the material. \nBest Practice: Before you get started saving your course materials to Resources, create collections for each subject area or course. A collection is a container that stores courses, folders, files, and resources you may want to use again. This enables you to curate your course content before moving it into your courses. \n \n Navigate to the material in your Resources.  \n Click the gear icon to the right of the material. \n Select Add to Course from the drop-down menu. \n \n Select the course and folder to which you want to add the material. \n Click Add to complete. \n \n \n \n See How to Create a Collection of Material Types in Schoology Resources and Share with Team Members for more information. \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Schology - Save your Course Materials to Resources \n keywords: Schoology, Save Materials" }, { "role": "assistant", "content": " Save your Course Materials to Resources \n As a course comes to an end, you can save the materials you’ve created to your Resources. This enables you to copy your materials to future courses or share them with other educators. \n Does this save a “live” version of my course or a copy? \n Schoology Resources acts as a file storage area: When you save your course it creates a copy of the materials from your course to be used as a template for future courses. There is no sync between the version in your course and the copy in your resources. If you made a change in your course, this does not update the copy in Resources. This works the other direction, too; if you change the copy in Resources, that doesn’t change the original in your Courses. \n Think of your current course as a written notebook with all your lesson plans. You can take that entire notebook to the copier and make an exact duplicate of all your lesson plans as they exist at that time, and then file that duplicate away for future reference. But if you change your current lesson plans, the duplicate in your file isn’t changed.  \n Important Notes: \n \n Course materials are saved as “templates” to Resources. Other course-specific items, such as members, student submissions, the course profile picture, and calendar events are not saved to resources.  \n Depending on the number of materials in the course, it may take some time to save the course to Resources. In this case, you will see a message that reads, “Your large operation is currently being executed. You can access a list of your large operations from your Transfer History area.” Check out this article to learn more about Transfer History. \n If you applied Student Completion Rules (Enterprise only) to your course, the rules are retained when the course is copied to Resources. This also means that when you copy that course content into a new course section, the original rules and sequencing are still in place.  \n Assignments created with OneDrive Assignments will not be saved to resources due to the items being attached to specific class rosters. \n \n Save a Course to Resources \n If you wish to reuse all the materials you’ve created for the course, use the Save Course to Resources option. \n To save an entire course’s materials to your Resources: \n \n Navigate to the Materials page of the course you’d like to save to Resources. \n Click Options at the top. \n Select Save Course to Resources from the drop-down menu. \n \n 4. Select the Resource Collection in which you’d like to house your course content. If you haven’t created a collection, you can add the course to your Home collection. 5. Optional: Select a folder within the collection to which you’d like to save your course material. 6. The Save as field indicates that your course materials will be saved in a new folder within the selected destination in your Resources. Within that folder, the materials remain organized in the same structure that was used in the course. \n 7. Click Submit to complete. \n Save Individual Materials or Folders to Resources \n If your course is organized into folders, you can save individual folders and their contents to Resources. \n \n Navigate to the Materials page of the course. \n Click gear icon to the right of the material or folder you’d like to save. \n Select Save to Resources from the drop-down menu. \n \n 4. Select the Resource Collection in which you’d like to house your course content. If you haven’t created a collection, you can add the course to your Home collection. 5. Optional: Select a folder within the collection to which you’d like to save your course materials. 6.If you are saving a folder, you’ll see a list of the materials within the folder that will be saved to your Resources. \n 7. Click Save Copy to complete. \n Important Notes: \n \n Course materials are saved as “templates” to Resources. Other course-specific items, such as members, student submissions, course profile picture, and calendar events are not saved to resources.  \n If you applied Student Completion Rules to a folder, the rules are retained when the folder is copied to Resources. This also means that when you copy that folder into a new course section, the original rules and sequencing are still in place.  \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Schoology - How a Chemistry Teacher Utilizes Schoology \n keywords: Schoology, Curriculum, Integrate" }, { "role": "assistant", "content": " Keywords: Schoology, Curriculum, Integrate, Course, Setup, Functionality, Courses,  \n Aliases: Schoology Course, Schoology Setup, How-To  \n \n Dave Stitt, a Chemistry teacher at Peninsula High School, has woven Schoology into his chemistry curriculum. Below you'll find a video that walks through how he and his students are using Schoology to help facilitate learning. You will notice an older version of the Portal, but focus on the schoology Functions that Dave covers because they are all still applicable.  \n \n \n \n <span class=\"fr-mk\" style=\"display: none;\"> </span> \n \n Video Transcript: \n Dave Stitt provides further insights into using Schoology effectively in his chemistry classroom. Here's the continuation: \n He discusses the advantages of Schoology for visual learners, as it allows embedding of YouTube videos directly into lessons, providing an engaging and comprehensive learning experience. This feature is especially useful for students who benefit from audio-visual materials. \n Stitt then explains his approach to practice problems and quizzes. He shows how he sets up practice problems in various difficulty levels, offering students plenty of opportunities to practice and check their understanding with provided answer keys. He emphasizes that practice is not graded, serving purely as a skill-building exercise. \n For quizzes, Stitt utilizes Schoology’s question bank to create randomized quizzes. This system allows him to pull a set number of random questions from a larger pool, ensuring each quiz is unique and tailored. He also demonstrates how to set up a practice quiz before the actual graded quiz, giving students a sense of the types of questions they might encounter. \n Regarding the graded quizzes, he details how to set time limits, due dates, and browser lockdown settings to prevent cheating. The quizzes can be customized to allow multiple attempts, with various options for grading these attempts. \n Lastly, Stitt talks about the assignment submission and grading process in Schoology. He shows how students submit assignments, how these submissions are logged (including late submissions), and how teachers can grade and leave comments on these assignments directly within Schoology. He notes that resubmitted assignments are clearly indicated, making it easier for teachers to keep track. \n The video concludes with Stitt expressing hope that the tutorial will be helpful and offering his assistance for any further questions. His detailed explanation showcases the versatility of Schoology in managing classroom activities, assignments, and assessments. " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Schoology Workload Planning Tool \n keywords: Workload, student workload, workload planning" }, { "role": "assistant", "content": " \n Keywords: Workload, student workload, workload planning \n Aliases: Schoology \n The workload planning feature is available in every course section (Enterprise) to help teachers determine student workload in Schoology. \n \n <span class=\"fr-mk\" style=\"display: none;\"> </span><span class=\"fr-mk\" style=\"display: none;\"> </span> \n \n This tool aggregates assignments and other materials across your students' courses and displays the number of assignments due on a given day. It may be useful when scheduling tests and projects, planning lessons, and understanding how much time your students have to work on something you plan to assign. \n \n To use Workload Planning, select a number of items to use as the threshold of items due from the dropdown at the top of the page. For example, in the image below, the teacher has kept the default Student Workload to \"2 or more items.\" The grid in the Workload Planning area will be color-coded based on this number: when members of the course have the number of assignments that you have set due on a given day, the cell corresponding to that day and student will be shaded yellow. If the number of items due is one more than the number you have set, it will be orange. When the number of items meets or exceeds two items over the threshold you have set, the cell will be shaded red.  \n \n The top table displays a summary of student information. For example, in the image below, 9 out of 11 members in the course section have two or more items due in Schoology on Monday. That is 82% of the members in the course! \n \n The Student Breakdown table displays the workload for each individual student. The first student has two graded items due on Monday. Clicking on the number will further display each graded item assigned to the student. \n   \n \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Student Completion Rules \n keywords: Student, Schoology, Completion, Rules" }, { "role": "assistant", "content": " Keywords: Student, Schoology, Completion, Rules \n Aliases: \n \n \n Student Completion Rules are requirements placed on course folders and/or course materials that enable teachers to structure the flow of their course, as well as create self-paced learning for students. The following requirements are available, depending on the item type: \n \n Must complete \n Must view the item \n Must post a comment/reply \n Must make a submission \n Must score at least \n \n \nNotes: You can place more than one completion rule on a single item, but you cannot place the same rule on the same item more than once. You cannot, for example, use Student Completion to require multiple posts or multiple submissions. \n \n \nNote: If a student is reporting that they have completed a rule, but unable to proceed to the next required item, recheck student progress. \n Set Completion Rules for Folders \n Setting completion rules for course folders requires students to complete the folder before progressing to the next folder. \n To set completion rules for folders in a course: \n \n Click Options and select Student Completion.\n \n To add a completion rule to individual folders, click Add requirement. \n \n To add a completion rule to all folders, click Make all folders sequential. \n Click Save Changes to complete. \n \n \n \nNote: \n The Requirements must be completed in sequential order setting is enabled by default for top-level folders. If you'd like students to complete folders in non-sequential order, set completion rules only for material inside of folders. \n Completion rules must also be set on materials within the folder. Follow the steps in the next section to complete this. \n \n \n \n Set Completion Rules for Materials Inside Folders \n If the top-level folders in your course Materials page have a Must Complete rule, completion rules must be added to items inside of folders as well. This step gives students a way to complete the folder. \n In each folder, there is an option to require students to complete items in sequential order. When this option is enabled, students must successfully complete the rule(s) on one item before progressing to the next item. \n To add completion rules to material inside of folders: \n \n Click Options and select Student Completion. \n Require students to complete course material either in the folder's sequential order or in any order they choose. \n Click Add requirement to add one or more requirements. \n Select your material and a requirement from the drop-down menus. \n Click the 'X' to remove a requirement. \n Click Save Changes to complete. \n \n \n \nNote: The order in which you organize the items in the Student Completion settings has no bearing on the order in which students must complete the rules. The order in which students must complete the items in the course depends on the order in which the folders and course material are listed on the materials and/or within the folder. \n \n Check Student Progress \n As students complete requirements, you can view each student's progress by clicking the Student Progress button at the top of the page within a folder or at the top of the Materials page. \n \nNote: The student progress information adjusts according to the area from which you viewing students' progress. For example, if you view student progress from the course profile, you'll see their progress for the entire course. If you view students' progress from within a folder, you'll see students' progress of the items only in that folder. \n \n \n Recheck Student Progress \n If a student is reporting that they have completed a rule, but unable to proceed to the next required item, recheck student progress:  \n \n Click Student Progress at the top of the page. \n Click Recheck Student Progress from the bottom of the pop-out window. \n The Student Progress page will refresh and the completion percentages may update. \n \n \n   \n \nNote: You can click the Recheck Student Progress option in any folder-level to recheck the students' progress within the entire course. The percentage completed will reflect the required items within the area you're viewing. For example, if you view student progress from the course profile, you'll see the progress for the entire course. If you view student progress from within a folder, you'll see the progress of the items only in that folder. If you are still experiencing difficulty with Student Completion Rules and Student Progress after rechecking student progress, contact the Schoology Help Desk. \n \n Bypass Completion Rules  \n Instructors who use Student Completion Rules may need to bypass one or more required assignments for a variety of reasons. For example, if a student is absent and makes up a required assignment with a different make-up project, or a student is new to class and doesn't need to start at the beginning of a folder with completion rules. \n In these situations, instructors can use the Excused exception in their gradebook to bypass one or more materials with completion rules applied. \n To apply the Excused exception, hover your mouse pointer over the cell for the material in your gradebook, click the flag that displays, and select Excused: \n \n Now when the student opens the Student Progress view, the material is marked as Excused and the student may continue through the materials in the Student Completion series. \n \n \n \n Individually Assign Materials with Completion Rules \n You can use the Individually Assign (Enterprise only) feature to assign materials to individual students and/or grading groups of students in a folder that contains Student Completion Rules. \n If you've individually assigned materials within a folder: \n \n Students who are not individually assigned to any materials within the folder see the folder on the Course Materials page, but no content within it. The green checkmark displays as \"Complete\" for the folder since there are no requirements for the student. \n If you check Student Progress as the Course Admin, the student not individually assigned is marked as complete with a green checkmark for that folder. The individual materials are not displayed in the Student Progress window since the materials are not assigned to the student. \n \n If you've individually assigned an entire folder: \n \n Students who are not individually assigned to the folder will not see it on the Course Materials page. \n If you check Student Progress as the Course Admin, the student not individually assigned is marked as complete with a green checkmark. The folder and any materials within it are not displayed in the Student Progress window since the folder and materials are not assigned to the student. \n \n \n Copy and Save Content With Completion Rules \n When you copy or save a folder with completion rules applied to resources, the student completion rules are retained. This means that when you pull that content into a new section, the original rules and sequencing are still in place. \n \nNote: See this article for instructions for saving your course to Resources. \n \n Here's a help video too: \n \n \n Completion Rule Choices by Material Type \n \n \n \n \n Completion Rule Choices by Material Type (1).pdf \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Using Media Albums in Schoology \n keywords: Media, Album, Schoology" }, { "role": "assistant", "content": " Keywords: Schoology, Media, Albums \n Aliases: \n \n Media Albums have many uses in a Schoology course.  Below are general direction on how to create a media album. There are also a few videos showing how to use them to support learning. \n \n Create Course Media Albums \n Create albums to organize photos, videos, and/or audio files for your Course. Photos can be cropped and rotated after you add them. You may allow commenting on each item within an album. You can also tag users in your uploaded photos, or allow students to upload and tag media as well. \n Creating Media Albums \n To create a Media Album, follow these steps: \n \n Select the Add Materials dropdown menu. \n Click Add Media Album. \n Fill out the Media Album form with a title and description \nAdvanced Row:  Used the Advanced options to: \n \nPublish the album so that it is visible to the Members of your Course \n Enable comments so members of your course are able to post comments on the media album \n \nAllow Instructors and Students to Add Media, or limit this ability to Instructors only \n \nCopy the media album to another course you administer \n \n \n \n Click Create to complete. \n \n After the media album is created, you can add different kinds of media to it at any point in time, just like a folder. Click Attach Files to add media from your computer’s hard drive. \n Note: Uploads are limited to 512 MB/file. \n \n\n Supported file types \n\n Images \n *.jpg, *.gif, *.png, *.jpeg \n\n\n Audio Only \n *.mp3, *.m4a,*.wma,*.caf \n\n\n Video/Audio \n *.flv,*.mp4,*.mov, *.m4v,  *.3gp, *.3g2, *m2v, *.avi, *.mpg, *.asf, *.wmv, *.wm, *.swf, *.rm\n\n\n Editing Media Albums \n You can add media at a later date by clicking into the media album and selecting the Add Media button. \n To edit a media album or its contents, select the Gear Icon in the top right corner of the media album profile. \n Add captions to all of your photos at once by clicking on the Gear Icon in the top right corner and selecting Edit Media.  \n \n Or, click on individual photos in the album to open the photo and edit photos one at a time. Use the tools to the right of each photo to add captions, rotate the photo, and tag people: \n \n Drag and Drop \n To change the order your photos appear in your album, click and hold a photo and then drag it to the desired location: \n \n \n A few videos on how to use Media Albums in Schoology. \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Using Merging Addon to Create Schoology Parent Access Code Letters \n keywords: Schoology, Parent, Codes, Access" }, { "role": "assistant", "content": " Keywords: Schoology, Parent Access Codes \n Aliases: \n \n \n This video will walk you through how to use a Merge Addon to create a how-to letter with student name and Parent Access Codes embedded into the letter. \n \n \n \n Video Transcription:  \n Donna demonstrates how to use a merging add-on to generate personalized letters for students’ parents, containing their Schoology access codes. Here’s a summary of the next steps: \n \n \nAccessing the Template Letter: Donna navigates to Schoology, then to the Schoology forum under ‘Resources,’ and locates a folder named ‘Parent Communications’ containing a template letter. She advises making a copy of this view-only template for personal use. \n \nModifying the Letter: In her copy, she replaces placeholders with tags corresponding to the columns in her Google Sheets document (e.g., {{First Name}}, {{Last Name}}, {{Parent Access Code}}). This ensures that the merging process will insert the correct information in each letter. \n \nHighlighting Important Information: She emphasizes the need to make certain parts of the letter stand out, like the parent access code, by using text highlights or changes in font size. \n \nUsing the Autocrat Add-on: Back in Google Sheets, she opens the Autocrat add-on, sets up a new job, and selects the modified letter template. She then configures the settings to match each tag in the letter with the corresponding column in the sheet. \n \nCreating the Merged Document: Donna chooses to compile all the letters into a single document with page breaks between each letter for easy printing. She ensures that each letter is properly formatted and that the information from the sheet maps correctly to the tags in the letter. \n \nFinalizing and Printing: After running the job, a new document named ‘Practice Course Letters’ is created in Google Drive. This document contains a personalized letter for each student, ready to be printed and distributed. \n \n The video tutorial is designed to simplify the process of creating and distributing Schoology access codes to parents, making it a more streamlined and efficient task for educators. Donna concludes by encouraging viewers to experiment with the Autocrat add-on for various applications and invites questions for further clarification. \n \n \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Ways to use a Page in Schoology \n keywords: Schoology, Pages, Course, Materials" }, { "role": "assistant", "content": " Keywords: Schoology, Pages, Course Materials \n Aliases: \n \n \n Pages have many uses in a Schoology Course.  Here are are the basic how to add as well as a few ideas on how to use a Page to support learning.  \n \n COURSE MATERIALS: PAGES \n Follow \n \n Create a custom Page to add text, images, videos, HTML, or any combination of these elements to present information to your students. Each page has a Rich Text Editor that enables you to customize font styles, colors, indentations, and other options. You can also upload files, embed videos, and customize the HTML of the page. \n \nNote: Script embed codes are not supported in Schoology. \n \n Creating Pages \n To create a Page: \n \n Click Add Materials.\n \n Select Add Page. \n \n \n \n \n This video shows how you can use a Page in your course. \n \n \n Construct the Page content. \n Use the editor to write custom content. \n Use the Insert buttons to embed images, videos, or equations into the editor. Click here to learn more about inserting content into your Page. \n \n You can toggle between Visual and HTML versions of the Page editor: \n \n You can attach a File, Link, Audio/Video Recording, and/or Resource to the bottom of the page. Click here to learn more about adding attachments to your materials. \n \n Click Align Learning Objectives if you want to align the page with standards or custom learning objectives. \n Click Individually Assign (Enterprise only)  to assign the page to one or more students. \n \n Click Create to complete. \n \nNote: You can also create Pages within course folders, or add them to folders after you create them. \n Display content inline \n By default, students must click into a Page to view its content. However, you can choose to display a Page inline, so that its contents are expanded and visible from the Materials page or from the folder level, without having to click on the Page. \n \n To display the content in directly within the folder, click the ABC icon in Advanced options while creating or editing the page. When you disable the feature, the cluetip reads Display on new page. When you enable the feature to show content directly within the folder, the cluetip reads Display inline within folder. \n   \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Adobe 'License / Subscription Expired' Notice \n keywords: Adobe, Acrobat, Creative, Cloud" }, { "role": "assistant", "content": " Keywords: Adobe, Creative Cloud, Acrobat  \n Aliases: \n \n \n \n This article assumes you still have a valid Adobe license. If you go through all the steps below, and still get an 'expired' notice when launching the Adobe program(s), submit a tech ticket so we can check your Adobe license. \n \n Fixing the expired notice must be done through the Adobe Creative Cloud application. It cannot be done through Photoshop, Illustrator, etc. \n \n 1. Launch the Creative Cloud app. (Finder > Applications > Adobe Creative Cloud) \n \n \n \n 2. Sign-out of the Creative Cloud app: \n \n \n \n 3. When signing back in, select the Google option: \n \n \n \n 4. If you're already authenticated with Google, select your PSD Google account and continue. \n Otherwise, Staff: [email protected] Students [email protected] \n It will then take you to the ClassLink Portal login, standard username + password. \n \n Note: If you see 'Choose an account for...' - Select Enterprise ID. \n \n \n \n \n After you've signed out of the Creative Cloud app, and signed back in per the above steps, you should now be able to open and use the standard Adobe programs. \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Adobe (Acrobat/Reader/Etc) - Printing To Copiers Requiring Copy Codes \n keywords: Adobe, Acrobat, Reader, printing, Copy Code" }, { "role": "assistant", "content": " When printing from an Adobe application (Reader, Acrobat Pro, Photoshop, etc) - to a copier that requires copy codes in order to print (Sharp's, some Konica's) - the Adobe application doesn't send the required copy code, and therefore the print job doesn't succeed. \n \n There is a workaround: \n \n 1. In the Adobe print preview menu, first click the 'Printer...' button: \n \n \n 2. After clicking on the 'Printer...' button, you may see the below pop-up. Check the box, then click 'Yes' \n \n \n 3. After clicking 'Yes', the below print dialog menu will pop-up. If necessary, change the number of copies you want to make, or which page ranges will be printed. Then, click 'Print' \n \n \n 4. After clicking 'Print' you will be redirected back to the Adobe print preview menu. Now, when you click 'Print' your job will come out because the copy code is being sent.  \n Note: All of these steps are required each time you'd like to print from an Adobe application, to a copier requiring copy codes. \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: How to Image Search for Fonts (fonts.adobe.com) \n keywords: Adobe, Fonts" }, { "role": "assistant", "content": " Keywords: Font, Search, Adobe \n Aliases:  \n \n Related Article: Installing Fonts (macOS) \n \n If you find a Font on a website that doesn't seem to be available on fonts.adobe.com, you can use Adobe's reverse-image search tool to find the same (or very similar) font under a different name. \n \n Example: \n \n \n 1. Using Command + Shift + 4, take a Screenshot of the font preview. \n \n 2. Go to fonts.adobe.com and select the 'Search by image' option: \n \n 3. Proceed through the next step. \n \n 4. Check the text, update if needed, and proceed. \n \n 5. In this case, the visual search tool found a similar font. Click 'Add font' to add the font.  \n More in-depth instructions for adding fonts are linked at the beginning of this article. \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Installing + Using Adobe Creative Cloud + Adobe Apps \n keywords: Adobe, Acrobat, Creative, Cloud" }, { "role": "assistant", "content": " Keywords: Adobe, Acrobat, Creative Cloud \n            Aliases: Adobe, Acrobat, Creative Cloud \n \n Prerequisites: You must be Adobe licensed and you must have the Adobe Creative Cloud app installed. This guide covers installation of the Creative Cloud app.  \n If you proceed through all steps and only have the option to 'Try', 'Trial', or 'Purchase' apps in the Creative Cloud app, you are likely not Adobe licensed.  \n In that case, please submit a tech ticket via the PSD Portal, or by emailing [email protected]. \n \n Check to see if the Creative Cloud app is already installed on your computer: \n Windows:  \n \n macOS:  \n \n \n \n \nDirections for installing the Adobe Creative Cloud app if it's not installed: \n Windows: Open Chocolatey GUI ensure PSD-Software is selected, then look for Adobe Creative Cloud or search the word 'creative'. Double-click on Adobe Creative Cloud and the install button is in the bottom-right corner. \n \n \n \n \nmacOS: Open Self Service and search for the word 'creative' and install. Or, simply follow this link: jamfselfservice://content?entity=policy&id=949&action=view\n \n \n  \n \n \n Launch the Adobe Creative Cloud app. At the 'Sign in' screen, select 'Continue with Google' \n \n \n Select \"Company or School Account\" \n  \n \n It should then let you know you're authenticated and redirect you back to the Adobe Creative Cloud desktop app. \n Now that you're authenticated in the Adobe Creative Cloud app, simply choose Desired apps to Install:\n \n If you see 'Buy' 'Trial' or 'Purchase' instead of 'Install' - it likely means you are not Adobe licensed. Please submit a ticket through the portal or by emailing [email protected]. \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Using GMetrix (Photoshop, Illustrator, etc.) \n keywords: GMetrix, Photoshop, Certification, Rosetta" }, { "role": "assistant", "content": " Keywords: Photoshop, Illustrator, Adobe, Rosetta Aliases: GMetrixSMSe, certification, testing \n \n Note: We stay on the latest version of the Adobe Suite products as a district to ensure the latest features and improvements are available. \n In real world usage, we have noticed an issue with 2024 Adobe versions and GMetrix. A fix for this is to use GMetrix with the 2023 versions of Illustrator and Photoshop. \n \n If you're on a computer with 2023 and 2024 versions of Illustrator and/or Photoshop installed - use the 2023 version(s) for GMetrix testing. \n \n GMetrix macOS Compatibility Matrix: \n \n \n GMetrix macOS Usage: \n \n First, ensure ‘Open using Rosetta’ is checked for the Adobe app you want to use GMetrix with. \n               Note: The below screenshots show Photoshop, but apply to Illustrator as well. Same process. \n               Go to Finder > Applications > Adobe Photoshop [version] (Illustrator, if using Illustrator) > and right-click (or control + left-click) on Adobe Photoshop [version] (Illustrator, if using Illustrator) > click ‘Get Info’ > then check the box next to ‘Open using Rosetta'. \n \n \n a) Double-click on the Adobe Photoshop (Or Illustrator) version of your choice. \n \n \n b) Once inside the Photoshop (or Illustrator) folder, right-click (or control + left-click) on Photoshop and click ‘Get Info’ \n \n \n c) Check the box next to ‘Open using Rosetta’ \n \n Open and Sign-into Photoshop / Illustrator before first opening GMetrix to ensure you’re signed in. If you are not signed in, you will need to do so. \n \n If you see this Adobe Sign-in page, you are not signed in. Please select the ‘Continue with Google’ option and proceed with the sign-in process, then quit out of Photoshop or Illustrator. \n If you were already signed into Photoshop or Illustrator, simply quit the program before launching the GMetrix app. \n \n You may now launch GMetrix (Finder > Applications > GMetrixSMSe) and sign-in. Follow your instructor's instructions for accessing your test, which will automatically open Photoshop or Illustrator. \n \n   After Photoshop or Illustrator is launched through GMetrix, it should look like the below (notice the GMetrix Plug-in window) \n \n \n Note: For Illustrator 2023 (and possibly Photoshop 2023), you will need to manually launch the GMetrix Plug-in after GMetrix opens the app. This is simple: \n Window > Extensions > Click 'GMetrix ILL LITA' and the GMetrix Plug-in Window will open and you can start your test. \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Airtame - New Appearance Settings + Background \n keywords: Airtame" }, { "role": "assistant", "content": " All Airtame's should now be switched over to the 'New Appearance' which will be force-enabled on 2/29/24. \n If you encounter an Airtame that has not been switched over, please toggle the below button: \n \n \n For the 'Text' field, clear and then paste in the following: \n \n {{DEVICE_NAME}} \n \n Enter the IP address shown at the bottom into the Airtame App \n \n Then, you can click the star on the left to favorite your Airtame \n \n \n \nmacOS: Use the Airtame App\n \n \niPad: Temporarily unavailable\n \n \nWindows: Airtame App\n \n \nChromebook: Airtame App\n \n \n \n Need more help connecting? \n https://bit.ly/airtamepsd \n \n \n \n IP Address: {{DEVICE_IP}} \n \n \n Lastly, for the Background, please upload the attached image. If completed successfully, your preview should look like this: \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: How to Connect to Airtame on MacOS \n keywords: Airtame, Projector, Mac, Project" }, { "role": "assistant", "content": " Keywords: Airtame, Projector, Mac, Project, Cast \n Aliases: Screenshare, mirroring, airtame app, screensharing \n Connecting your MacOS device to Airtame for presentations or lessons is straightforward. This guide will walk you through the process, ensuring you can start sharing your screen with ease. Remember, each step below is illustrated with a unique image to help guide you. \n \n 1. Launching the Airtame App \n First things first, you need the Airtame application. If it's not already installed on your MacOS device, don't worry! You can quickly download it from the Self Service portal. Once installed, open the app to get started. \n \n 2. Locating the IP Address \n Turn your attention to your Airtame screen. You'll see the device's IP address at the bottom left (the one displayed in this image is just for learning purposes). Make a note of this IP address. \n \n \n \n \n 3. Entering the IP Address \n Launch the Airtame app, you'll notice a search bar prominently displayed. This is where you'll enter the IP address of the Airtame device you wish to connect to. The app won't find any device if you enter a name, it only works with IP addresses. \n \n \n \n \n \n 4. Confirming the Connection \n After typing the IP address into the search bar of the Airtame app, press enter. If the IP address was entered correctly, you'll see the name of your Airtame device appear below the search bar. This confirms that you're on the right track to connecting your MacOS device. \n \n \n \n \n 5. Favoriting Your Airtame \n If you find yourself using the same Airtame device frequently, take advantage of the app's favoriting feature. By clicking the star icon next to the Airtame's name, you'll save it for quick access in the future. This small step can save you time and streamline your workflow. \n \n \n \n \n 6. Managing Starred Airtames \n Your starred Airtames will always be visible within the Airtame app, making it easy to connect to familiar devices. You can add or remove Airtames from your favorites as your needs change, ensuring your list is always up to date. \n \n \n \n \n Need Assistance? \n Should you encounter any issues or have questions about connecting to Airtame, our Tech Services team is here to help. Reach out for support, and we'll ensure you're connected and ready to present in no time. \n \n Feedback Helps: If you have suggestions on how we can improve the Airtame experience, don't hesitate to share your thoughts with our Tech Services team. \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: LightSpeed Amplification Systems - Support Material \n keywords: Speaker, Amplification, Light Speed, LightSpeed, Voice, Training" }, { "role": "assistant", "content": " Keywords: LightSpeed, Light Speed, Amp, Amplification, Speaker, Training \n Aliases: LightSpeed, Light Speed, Amp, Amplification, Speaker, Voice \n \n \n LightSpeed Amplification Systems - Support Material \n \n Help material on Amplification Systems by Lightspeed. These systems are in PIE, SWE, EES, AES, KPMS, and KMS. \n \n Troubleshooting \n \nTopcat Video Tutorial (most of PSD classrooms that have amplification systems have \"Topcat\" LightSpeed systems)<span class=\"fr-mk\" style=\"display: none;\"> </span><span class=\"fr-mk\" style=\"display: none;\"> </span><span class=\"fr-mk\" style=\"display: none;\"> </span><span class=\"fr-mk\" style=\"display: none;\"> </span>\n \n \nTopcat Support Tutorials (most of PSD classrooms that have amplification systems have \"Topcat\" LightSpeed systems)\n \n \n \nRedcat Video Tutorial (just a few of our PSD classrooms that have amplification systems have \"Redcat\" Lightspeed systems)\n \n <span class=\"fr-mk\" style=\"display: none;\"> </span><span class=\"fr-mk\" style=\"display: none;\"> </span><span class=\"fr-mk\" style=\"display: none;\"> </span><span class=\"fr-mk\" style=\"display: none;\"> </span> \n \n \n Redcat Support Tutorials (just a few of our PSD classrooms that have amplification systems have \"Redcat\" Lightspeed systems) \n Summary of Video Transcription:  \n \n \n The video introduces Lightspeed Technologies' microphone, designed to enhance the teaching and learning experience in classrooms. David Solomon from Lightspeed Technologies explains that the microphone ensures every child hears every word spoken by the teacher clearly. This is crucial because effective listening significantly impacts learning, especially for young children whose auditory faculties aren't fully developed until about the age of 15. \n The video highlights that approximately one-third of students between kindergarten and third grade experience some form of mild hearing loss, which can impact their academic performance. The microphone helps address this issue, especially in noisy classroom environments where soft consonants and speech nuances might be lost. This technology is not just beneficial for students with hearing difficulties but also aids young learners and English language learners by improving language acquisition through clearer speech. \n Teachers using the Lightspeed microphone report less need for redirection, increased classroom productivity, and fewer special education referrals. Moreover, using the microphone can prevent vocal strain in teachers, a common issue affecting 18% of teachers in the U.S., leading to fatigue, illness, and sometimes long-term vocal cord damage. \n Lightspeed's microphone is praised for its voice clarity, sound distribution throughout the room, and lightweight design. David Solomon emphasizes Lightspeed's commitment to supporting classrooms daily and encourages reaching out for immediate assistance with any system issues. " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Backing Up Your Files with Google Drive (MacOS) \n keywords: 110" }, { "role": "assistant", "content": " Keywords: Google Drive, Backup, Files \n \n If you are already logged into Google Drive for desktop or the first part of this guide looks different for you, then scroll down to the second section. There is an alternate version of this guide for you. \n \n Not Signed In \n \n 1. If you're on a macbook open the Launchpad then find and click Google Drive. If you're on windows, hit the windows key and scroll down your apps. Open Google Drive. \n \n 2. Click \"Get Started\". \n \n 3. Click \"Sign In\". \n \n \n 4. You should see your district email here, click it if you do. If you don’t click use another account and sign into Google. \n \n \n 5. Click “Next” \n \n \n 6. Here is where you want to select the folders you want to back up, there are some preselections already there. If you have files in other locations, click add folders to add more to the list. \n \n \n \n 7. Now it will confirm which folders you are backing up, if they are correct then click “Open Drive” \n \n \n 8. If you’re on Mac, there will be a drive icon at the top of your screen. If you’re on Windows it will be in the bottom right corner, if you don’t see it click the carrot. It will be in the little pop up icon menu. Left click the icon to see your files syncing, it will begin syncing the files. Once it is done it should say “Everything is up to date” and have two green check marks. \n \n Then, you’re done! There are certain types of files that won’t upload, but they are usually small log files in your documents. Just double check to make sure they aren’t ones you want to back up. \n \n Signed In \n \n 1. If you're already signed in things will look a little different, you want to look for the google icon across the top of your screen. If you don't see it, go into your launchpad and launch the google drive app. After a few moments it should show up. \n \n \n \n 2. Click the settings icon of the little pop up window, then preferences. \n \n \n \n 3. Now you'll want to click \"Add a folder\". Your window will look slightly different, but it's in the same area as shown below. \n \n \n \n 4. Now select a folder to sync to google drive, I recommend clicking Desktop, Documents or Downloads on the left side of the finder window if you have any files there. Then click \"Open\". \n \n \n \n 5. Make sure the settings match what is pictured here, but it should be right be default. Then click done. \n \n \n \n 6. Now repeat steps 3-5 to add any other folder locations you want to back up. \n \n 7. Once you're done selecting files, make sure to click save. Then it should start backing up your files, it may need up to an hour if you have a lot of files to save. \n \n 8.  You'll know it's done once the drive icon on your toolbar stops spinning and when clicking on it you see \"Your files are up to date\". \n \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Disabling FileVault on MacOS \n keywords: filevault" }, { "role": "assistant", "content": " 1. Ensure user is logged-in and if laptop, power adapter is plugged in. \n 2. Open terminal. (Finder > Utilities > Terminal) \n 3. In terminal, type su Administrator \n 4. It will prompt for the Administrator password. Enter the Administrator password, and hit enter (it will not show the password as you're typing). \n 5. Type the command sudo fdesetup disable and hit enter. \n 6. It will prompt for the user you wish to disable FileVault on. Have the end-user enter the username they use to login to the computer. \n 7. It will prompt for the users password, have them enter it. It will not show their password as they're typing. \n 8. It should now say FileVault has been disabled and look like below: \n \n \n 9: (Optional, but suggested) - Afterwords, it wouldn't be a bad idea to run a Jamf Recon (Terminal > su Administrator > sudo jamf recon, or there's a policy in Self-Service called 'Jamf Recon') - otherwise they won't see the 'Update MacOS' policy in Self Service. \n \n Note: It will take an additional 30 minutes or more for the drive to decrypt. If it's a laptop, it must be plugged in for that duration. \n \n Note: You can check the status of the decryption by going to System Preferences > Security & Privacy > FileVault tab. There will be a progress bar. \n \n Note: The next time they logon to the computer, they will have to enter their username + password instead of just the password. You may want to let them know this. \n \n Their computer can now be updated to the latest Mac Operating System. I would suggest you open Self Service and show them the 'Update MacOS' policy and tell them to run it at the end of their day. " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Factory Reset iPhone \n keywords: 110" }, { "role": "assistant", "content": " Keywords: End of Year, Device, Return, Leaving, Inventory, factory data reset, reset, erase content, erase, iphone, apple  \n Aliases: Leaving the district. Retiring. End of contract. Device return, factory data reset, reset, erase content, erase, iphone, apple  \n \n If you have checked out an iPhone for district use, it is extremely important that a Factory Reset is done BEFORE returning the device, especially if you have logged in with a personal Apple ID. It is important for many reasons... but most importantly, it keeps you and your private data safe.  \n \n First, we want to make sure you are logged out of your Apple ID. Follow the steps below: \n 1. Go to \"Settings\" \n \n \n 2. Click on your name at the top of the \"Settings\" Menu \n \n \n 3. Scroll all the way to the bottom, and press \"Sign Out\" \n \n \n 4. You will next be prompted to type in your \"Apple ID Password\". You are now signed out of your AppleID. \n \n **If you forgot your password, press \"Forgot Password?\" and go through that process to create a new one. Once complete, it should sign you out. However, you may need to start from step 1 again. \n \n Now, you are ready for the Factory Reset. Follow the steps below: \n \n 1. Go to \"Settings\" \n   \n \n 2. Click on \"General\" \n   \n \n 3. Scroll to the bottom of the \"General\" Settings Menu and click on \"Transfer or Reset iPhone\" \n \n \n 4. Click on \"Erase All Content and Settings\" at the bottom of the page \n \n \n 5. Press \"Continue\" \n \n \n 6. Enter the code you use to unlock your iphone \n \n \n 7. Press \"Erase iPhone\" (it is normal for this to take 5-10 minutes) \n \n \n After completing the steps above, your iPhone is ready to be turned in. Please gather all chargers and accessories you received with it, and follow the instructions found in the Device Return Overview page \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: JAMF - Adding apps for iPads \n keywords: itunes, apps, jamf, install, ipad, ipad apps" }, { "role": "assistant", "content": " Keywords: iTunes, Apps, Jamf, iPad, iPad Apps, install, push \n Aliases: iTunes, Apps, Jamf, iPad, iPad Apps, install, push \n \n How to Push Applications to Mobile Devices (iPads) in JAMF \n \n When staff/teachers request apps to be installed on their iPad(s), iPad tubs or carts that the students use, direct them to... \n https://psd401.freshservice.com/a/catalog/request-items/75 \n \n ** This example uses Proloquo, but the process is identical for all other approved apps in JAMF **  \n \n 1. Navigate to your JAMF dashboard, and log in with your own network id:  https://jss.psd401.net:8443/.  \n \n 2. Click on \"Devices\" in the top left corner, under the JAMF logo. \n \n \n 3. Click \"Mobile Device Apps\" - found in the menu on the left hand side, under where you clicked on \"Devices\": \n \n \n 4. Click the \"Filter Results\" field and search for the application by typing all or part of the application name: \n \n \n *****  \n If the application is NOT listed, follow these steps first for free apps, if it requires a $ purchase look at steps above. Otherwise, continue on to step 5: \n \n Logon to the Volume Purchase Program (VPP) at  https://volume.itunes.apple.com/store  \n with Username and password: (refer to TSD Techs Team Drive) \n Search for the app. \n Buy 5000 licenses of a free app. \n Confirm the purchase. \n If the application has a cost, direct the requestor to https://psd401.freshservice.com/a/catalog/request-items/75 \n Sign out of  VPP. \n \n You should only have to follow this section, if the app is not appearing in JAMF after the purchase. \n \n Go back to the JAMF server at Mobile Device Apps \n Click on New +  \n Choose Type:  App Store app or VPP store app, click on Next. \n Search or Upload:  Type in app name, click on Next. \n Add App:  Click on Add for the app that was purchased. \n \n \n On the General tab Distribution Method should be Make Available in Self Service check Make app managed if currently... \n Click on the VPP tab. \n Check the box Assign VPP Content. \n Change the menu box below the header VPP Account to PSD VPP. \n Click the Save button at the bottom right corner. \n \n ***** \n \n 5. If a (push) option is available, use that option. If not, the other option will work, too.  \n *** Alert! If the application is not available via \"(Push)\", then you need to instruct the other party to download it through \"Self Service\" after finishing the steps below. Also, let the JAMF administrator know, and a \"(Push)\" version can be added. \n \n \n \n 6. Click \"Edit\" in the bottom right corner of the screen. \n \n \n \n 7. Click \"Scope\" \n \n \n \n 8. Click \"Add\" \n \n \n \n 9. Click the \"Filter Results\" field and paste in the \"Device Name\".  \n \n *** Tip! Device name will likely be provided by the requestor. However, if it isn't, you can find it a few different ways. Use this guide to assist: <paste in link to device name look up article> \n \n 10. Click \"Save\" \n \n \n 11. You did it! You can now instruct the requestor to make sure their device is powered on, connected to any WiFi and Unlocked. If \"(Push)\" was used, it should start downloading/already be downloaded.  \n *** If \"(Push)\" was not used, please instruct the requester to locate the app in \"Self Service\", download it, and they are ready to go! Also, reach out to the JAMF administrator to have a \"(Push)\" option added. \n \n \n   \n \n \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Jamf - Fixing 'MDM Capability: No' \n keywords: 110" }, { "role": "assistant", "content": " keywords: jamf, macOS, mdm  \n aliases: jamf, macOS, mdm \n \n We should be keeping an eye on computers reporting 'MDM Capability' with a value of 'No'.  \n \n There is a Smart Group to keep track of these computers. They are similar to 'hosed enrollments' - but they may still be checking-in, submitting inventory updates, and running policies. \n \n When MDM Capability is 'No', we no longer have the ability to push Configuration Profiles and Management Commands to computers. Meaning we cannot lock them, as well as numerous other limitations. Ideally we want to fix all computers in this state.  \n \n They are typically the vast minority (0.002%) of computers. I'm not sure why this happens. It's typically older macOS that we see it on. \n \n You may want to add the Smart Group to your dashboard to keep tabs on them: \n \n \n \n A problem computer will look like this: \n \n \n When you click on the Management tab, you will notice you don't have any management command buttons (Lock, etc): \n \n \n The screenshot above should really look like this: \n \n \n \n Launch terminal, su in as Administrator (su Administrator > macOSLAPS password), and run a sudo profiles renew -type enrollment \n \n If the above command is successful, you should see a notification appear in the top-right corner that will look like the below, except say Peninsula School District instead of Cisco: \n \n Click 'Update' - or if you missed it, go to System Preferences > Security and Privacy > Scroll all the way down > Profiles and approve it there. \n \n This will re-install the MDM Profile, some Jamf Certs, etc. \n \n After this was done, run a sudo jamf enroll -prompt \n \n su Administrator > macOSLAPS password > sudo jamf reenroll -prompt > macOSLAPS password again \n It will prompt for JSS Username and password - this should be your Admin account and password. \n It will then go through a re-enrollment process \n Same as above, once it's completed it should show recent check-in, inventory update, and enrollment. And also get enrollment \n \n \n After re-enrolling from terminal (after doing the profiles renew command) looking at the computer record in Jamf, I noticed MDM Capability changed to 'Yes'. Other values changed to 'Yes' as well - Enrolled via Automated Device Enrollment, etc - which is good. \n \n Clicking on the Management tab for this computer, we're now seeing management command buttons, which we weren't before. \n \n On the same computer, going to History > Management History >. Completed Commands - we can see it's now successfully completing/receiving management commands. \n \n The 'MDM Capability: No' issue now appears fixed on this computer using a combination of renewing profiles from terminal, and then re-enrolling from terminal. " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Jamf - Fixing Broken Enrollments \n keywords: jamf, API, renrollment" }, { "role": "assistant", "content": " You may encounter computers that are connected to the internet, but are not checking into Jamf. \n \n These computers may seem to be functioning fine otherwise, or they may have issues such as:&nbsp; \n \n Being online and the most recent Jamf check-in a couple days ago or more \n Management Commands / Config Profiles are failing with the Status 'The device token is not active for the specified topic.'&nbsp; \n Policies haven't been running \n Configuration profiles pending and not installing \n Self Service crashing or not able to connect to Jamf \n etc. \n \n \n Note:&nbsp;Before following this guide - start by rebooting the problem computer. This alone can sometimes fix hosed enrollments. \n \n Now that we've rolled out macOSLAPS, computers that are not checking-in and regularly submitting inventory updates to Jamf, won't submit the most recent macOSLAPS password. The macOSLAPS binary will keep rotating the password regardless of if the computer is checking-in to Jamf or not. \n \n In a perfect world, no computer ever falls off from Jamf management and is always regularly submitting inventory updates. Inventory updates are supposed to happen once a day. Though if the computer has been off for awhile, this may not be the case. It's an inherent problem with all Apple MDM's where a computer may occasionally fall off from Jamf management. \n \n There are three ways of fixing broken Jamf Enrollments: \n \n API Framework reinstall \n Re-enrollment via Terminal \n MDM profile renewal via Terminal \n \n \n Reinstalling the Jamf binary using the API. \n \n Browse to this URL - https://jss.psd401.net:8443/api/doc/\n \n The credentials you should use in in Bitwarden and shared with Field Techs. Look up 'Jamf API Service Account'. Username: jamfapi\n \n Do a Command + F for the word 'Framework' or scroll down and look for 'jamf-management-framework' \n Click on jamf-management-framework to expand it \n Click on the green 'POST' button to expand it further \n \n It should now look like the above.&nbsp; \n You will need the id of the hosed computer, you can find it by looking the hosed computer up in Jamf \n \n If you look in the URL, you can see it says ?id=3943 for this computer. The 3943 is the Jamf Computer ID. Jamf Pro Computer ID =&nbsp;3943\n \n Important:&nbsp;While you have the computer looked up, click on the Management tab, and look for any 'Pending Commands' - you need to click cancel on all Pending Commands. It should look like below before&nbsp;you issue the API command: \n \n \n \n Go back to Jamf's API. Click the 'Try it out' button, and enter the Computer ID in the id field \n A blue banner / button will pop up that says 'Execute' \n \n To issue the API command, you would then click Execute. \n If you go back to the computer, you should see a pending Management Command that says 'InstallApplication' - this is Jamf trying to reinstall the Jamf binary. It will also act like it's re-enrolling the computer in Jamf. So it will likely get all the policies that run on enrollment. This can't really hurt anything or cause any issues. It's basically doing a fresh enrollment and reinstalling the Jamf binary. \n The computer needs to be connected to the internet to get this command. The computer can be fairly hosed in Jamf (i,e it hasn't checked-in in awhile, but is online, etc.) - and it will still get the Management Command. \n Computer should now show recent check-in, inventory update, and enrollment. \n The API command can be helpful if the macOSLAPS password has expired and the computer hasn't submitted an inventory update with the new one. \n If Self Service is still working, you can have then run the 'Update Inventory' policy in Self Service which should cause the computer to manually submit an inventory update, and you would then see the current macOSLAPS password. \n \n \n \n Terminal Re-enrollment \n Requires a working macOSLAPS password so you can su Administrator and then sudo from terminal. \n 1. Login as Administrator, or&nbsp;just su Administrator&nbsp;> macOSLAPS password > then sudo jamf enroll -prompt&nbsp;> macOSLAPS password again \n 2. It will prompt for JSS Username and password - this should be your Admin account and password. \n 3. It will then go through a re-enrollment process \n 4. Same as above, once it's completed it should show recent check-in, inventory update, and enrollment. And also get enrollment policies. \n 5. Pull up the computer in Jamf and ensure the user it shows in User & Location is still who the device is assigned to. Sometimes when terminal re-enrolling, it will change to the JSS account you used. \n \n \n MDM Profile Renewal \n Requires a working macOSLAPS password so you can su Administrator and then sudo from terminal. \n 1. Login as Administrator, or&nbsp;just su Administrator&nbsp;> macOSLAPS password > then sudo profiles renew -type enrollment&nbsp;> macOSLAPS password again \n 2. You may or may not see a brief notification in the top right corner about installing profiles. \n 3. Click on the clock in the top right. You should see a 'Device Enrollment' message. Click 'Options' > 'Update' \n \n \n After clicking update, go into Security & Privacy > Profiles \n You will see there is a new profile to be installed, install it \n ClassLink login will pop-up - you can enter your creds, or have the end-user enter their creds \n If you enter your creds, look up the computer in Jamf and flip it back to the end-user, it will change the user to you if you logged in \n It should have now refreshed the MDM Profile and some other stuff and fixed the broken enrollment \n \n The computer should now be receiving management commands again. " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Jamf - Loading Apple Store Apps (macOS/iOS/iPadOS) \n keywords: Jamf, Apple, macOS" }, { "role": "assistant", "content": " \n Login to Apple School Manager with an account that has appropriate permissions. \n Navigate to 'Apps and Books'.  \n Search for the name of the App you want to load into Jamf. \n Click on the App. Assign to should be Peninsula School District 401 - Quantity should be far more than the amount of devices we have (for free apps) - I typically do 5,000 or 10,000 . For paid apps, just enter the quantity that was purchased. Then click 'Get' \n \nNote: Take note of the platform (macOS, iOS) of the App you have selected to ensure it matches what you're trying to load. \n \n \n 6. You will get an email from Apple that your purchase have been confirmed: \n \n Final Steps in Jamf: \n \n It can take a couple minutes, but apps should show up automatically in Jamf in the following locations: \n macOS: Computers > Mac Apps > App Store \n iPadOS/iOS: Devices > Mobile Device Apps \n \n They will default to the 'No category assigned' category. So you can search for that category to find the new apps that were just loaded in. \n \n 7. Find the app and click 'Edit'. Choose a category. Distribution Method: If you want it to automatically push, change to 'Install Automatically' and make sure you add (Push) to the name.  \n \n 8. Check the options 'Convert unmanaged app to managed' and 'Remove app when MDM profile is removed' \n \n 9. Click on the Managed Distribution section > Device Assignments > check the box next to 'Assign Content Purchased in Volume' \n \n 10. If this is a Self Service policy, select the appropriate category you want it to show up in. \n \n 11. Lastly, scope as you want. If it's a push policy be careful to only scope to devices you actually want it to install on. Self Service can usually be left as 'All' or 'All Staff' or 'All Students'. \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Locking / Unlocking iPadOS/iOS Devices in Jamf \n keywords: 110" }, { "role": "assistant", "content": " Note: If you don't see a 'Lost Mode' button on the device you're trying to enable it on in Jamf, it means the device is very old and running an old version of iOS and it isn't supported. This should be fairly rare, but I know we have some that are this old out there being used still. \n \n 1. Login to Jamf \n 2. Devices > Search Inventory > Pull up iPad/iPhone/iPod by entering Serial Number or preferred method \n 3. Click on the 'Management' tab \n 4. Click 'Enable Lost Mode' \n Note: Don't click 'Lock Device' - it's misleading. On iPadOS/iOS, 'Lock Device' simply causes the devices PIN unlock screen to appear (for those that have it enabled). Like if you put an iPad to sleep and wake it back up, it will ask for PIN - it does the same thing as that. This isn't truly locking it. \n \n Message: Property of Peninsula School District. Please return to Digital & Curriculum Resource Center (DCRC) - 5775 Soundview Drive Building E-101 Gig Harbor, WA 98335 \n Phone Number: 253-530-3711 \n Footnote: You can leave this blank \n Always enforce Lost Mode: We want this checked. We need to make it so it can only be turned off through Jamf. And so they can't just wipe it and clear Lost Mode. \n Lost Mode Sound: Usually doesn't hurt to keep this checked. \n \n Then click 'Enable Lost Mode' again. It will send the command as a Management Command. This means it will push to the device instantly as long as it is connected to the internet. If it isn't, it will be a Pending Management Command and go into effect the next time the device connects to the internet. \n \n Unlocking: After the 'Enable Lost Mode' command has successfully pushed to the device, the button will change to 'Disable Lost Mode'. It works the opposite way. As long as the device is connected to the internet, Lost Mode will get disabled and the device will function normally again. No wipe needed, don't need to physically touch the device. \n \n You can ensure it the command was successfully pushed if you: \n A) No longer see it as a pending Management Command \n B) Click on the 'History' tab > Management History > Completed Commands > You should see 'Enable Lost Mode' as a completed command. " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Locking / Unlocking macOS Devices in Jamf \n keywords: Locking, macOS, Lost, Stolen, jamf" }, { "role": "assistant", "content": " 1. Login to Jamf \n 2. Computers > Search Inventory > Pull up computer by entering Serial Number or preferred method \n 3. Click on the 'Management' tab \n 4. Click 'Lock Computer'  \n \n 5.Passcode: Generate a random 6-digit passcode using: https://numbergenerator.org/random-6-digit-number-generator \n If there is a ticket: Put a note in the ticket saying that you sent a lock command, and what the code is. \n If there isn't a ticket: Pull the computer up in Destiny > Click the pencil > Look for the 'Notes' text box > Write down the date and time you sent the lock command, the reasoning why, and what the code is > Click 'Save' \n Note: If you're adding a code to Destiny, make sure you're adding a regular note, not a 'historical note'. \n \n The reason we are doing random codes is so that if the device turns up, we can give the code to the employee so they can enter it themselves, without needing a technician to go out there to do it. It's just important to make a record of what the code is somewhere. \n \n Message: Property of Peninsula School District. Please return to Digital & Curriculum Resource Center (DCRC) - 5775 Soundview Drive Building E-101 Gig Harbor, WA 98335 \n After you click 'Lock Computer' - it will get sent to the computer as a Management Command. This means it will push to the device instantly as long as it is connected to the internet. If it isn't, it will be a Pending Management Command and go into effect the next time the device connects to the internet. \n What this looks like in practice is the device reboots to a black screen prompting for a 6 digit passcode. \n \n Unlocking: Simply enter the correct 6-digit passcode, the computer will act like it's rebooting, and the lock will be removed.  \n \n You can ensure it the command was successfully pushed if you: \n A) No longer see it as a pending Management Command \n B) Click on the 'History' tab > Management History > Completed Commands > You should see 'Lock Device' as a completed command. \n \n 6. Rename Device to STOLEN_FROM_XXX if Stolen, with building code for 'xxx'. Or some basic description of what happened. Do this by pulling up the device in Jamf, then in the top-right corner click 'Edit' > Change the Computer Name > Click Save \n \n 7. Remove it from the PreStage it's currently in, and add it to the Lost / Stolen PreStage: \n \n Note: There is a Smart Group that is populated with computers in the Lost / Stolen PreStage. When a Lost / Stolen computer that was deleted out of Jamf is wiped and enrolled again somewhere, this Smart Group is setup to send an email out to all Jamf Administrators. \n Note: The Smart Group mentioned above is also excluded from our renaming policies. \n Note: The Lost/ Stolen PreStage will cause computers that get wiped + re-enrolled to display a message saying it's Property of Peninsula School District - with information on how to return. \n \n I typically leave a Lost / Stolen computer in Jamf for at least a few months with the 'Lock Device' command pending, and if there is still no activity after that period of time, I just delete it out of Jamf. If/when it gets wiped + re-enrolled, we will get an email notification, and can lock it then. " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Macbook Air headphones have no audio \n keywords: macOS, audio, headphones" }, { "role": "assistant", "content": " Open terminal \n          su Administrator \n          sudo launchctl stop com.apple.audio.coreaudiod && sudo launchctl start com.apple.audio.coreaudiod \n \n Should take less than a second to stop and relaunch core audio. You may need to go into System Preferences -> Audio and unmute the outputs. \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Managing Shared iPads \n keywords: 110" }, { "role": "assistant", "content": " Shared iPads allow multiple different students to login to the same iPad. \n \n Note:&nbsp;Important note about Shared iPad passcodes at the very bottom of this article. \n \n Previously there were issues where a student would be signed into Chrome for example, forget to sign out, and then a different student used that same iPad and ended up sending inappropriate emails using the former students email account. This is a solution to issues like that and is best practice for using shared iPads. \n \n Please give the end-user facing Solutions Article a read: https://psd401.freshservice.com/support/solutions/articles/6000034954 \n \n We can create additional Shared iPad PreStages if more users are needed, but our default Shared iPad PreStage allows for up to 8 different users to sign into the same iPad. \n \n Users are automatically logged out after 15 minutes of inactivity. \n \n \n \n If a user forgets their PIN code or the storage on the iPad fills up, you can remove users or sign them out using Jamf. Workflow would be having them give you their barcode (or serial number is actually preferred on the back of the iPad). If they gave you a barcode, use Destiny to turn that into a Serial Number. Then look the iPad up in Jamf > Devices: \n \n \n \n You can see there is the option to Remove an individual user, or remove all users. You can force a sync to update the list of users.&nbsp; \n \n There are other options available as well - simply click on the Management tab - 'Log Out User', Adjust Shared iPad Settings, etc. \n \n \n \n Adjust Shared iPad Settings: \n \n \n \n Shared iPad Passcodes: The very first time a user signs into a Shared iPad, it will prompt them to create a passcode with the requirements of:&nbsp; \n - 8 characters or more in length, and \n - Three out of four of the following: (1) uppercase letter, (1) lowercase letter, (1) number 0-9, (1) special character. \n \n Any other Shared iPads they sign into, it will prompt them for this same passcode. It is not a different passcode per iPad, it is the same for all of them. \n \n Because of this, the passcode may need to get reset; this isn't something done in Jamf, but rather in Apple School Manager: \n \n \n Note:&nbsp;You need the 'People Manager' role, or higher in Apple School Manager to reset Shared iPads. Contact the Client Systems Analyst if you need the ability to reset Shared iPad passcodes and do not currently. \n \n Link to Apple documentation on resetting Shared iPad passcodes: https://support.apple.com/hr-hr/guide/apple-business-manager/axm124535e27/web#:~:text=Create%20Shared%20iPad%20passcodes%20for%20federated%20accounts&text=Select%20Users%20in%20the%20sidebar,Lock%20button%20%2C%20then%20select%20Create. \n \n Note:&nbsp;You can remove all the users from a shared iPad by pulling up that iPad > Shared iPad Users (left-hand column) > And either 'Remove All Users' or you can also remove a specific user. \n Note:&nbsp;This will have no effect on their Shared iPad passcode. They initially set one Shared iPad passcode that they will use for any Shared iPad. These can only be reset in Apple School Manager. \n \n \n Resetting Shared iPad Passcodes in Apple School Manager \n https://support.apple.com/guide/apple-business-manager/create-shared-ipad-passcodes-axm124535e27/web \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Manually Escrowing Bootstrap Token / Granting Secure Token \n keywords: 110" }, { "role": "assistant", "content": " For an explanation of the Bootstrap Token, Secure Token, and Volume Ownership please see this Solutions Article: https://psd401.freshservice.com/support/solutions/articles/6000040024 \n \n Manually Escrowing Bootstrap Token \n \n You can do this while the end-user is signed in, or logged in as the Administrator account. \n \n 1. Get the LAPS password \n 2. Open Terminal \n 3. Type su Administrator \n 4. Enter the LAPS password \n 5. Run the command: sudo profiles install -type bootstraptoken \n Username: Administrator \n Password: LAPS password \n \n If successful it will show:  \n \n profiles: Bootstrap Token created  \n profiles: Bootstrap Token escrowing to server...  \n profiles: Bootstrap Token escrowed \n \n 6. To confirm it worked, run the command: sudo profiles status -type bootstraptoken \n \n Confirmation of a successful Bootstrap Token escrow will show: \n \n profiles: Bootstrap Token supported on server: YES \n profiles: Bootstrap Token escrowed to server: YES \n \n Manually Granting a Secure Token \n \n You can do this while the end-user is signed in, or logged in as the Administrator account. You will need the end-user to enter their password, but doing so using the method below, allows them to enter their password discreetly, and not in plain text. \n \n 1. Get the LAPS password \n 2. Open Terminal \n 3. Type su Administrator \n 4. Enter the LAPS password \n 5. Run this command: \n sudo sysadminctl -secureTokenOn username_goes_here -password - -adminUser Administrator -adminPassword - \n \n Be careful to enter the command exactly. 'username_goes_here' = end-user using the computer who needs the Secure Token to unlock the disk. When you enter the command above, it will prompt the end-user to enter their password manually in terminal. It will hide their password as they're typing it, for privacy. You will be also prompted for the LAPS password, just like they were prompted for their password. \n \n If it went successfully, it will look like below. The first password is LAPS password. Second password is LAPS password again. Third password is the end-users password, or the password of the account you want to add a Secure Token to. The terminal may hang for ~15 seconds, just be patient. It should say 'Done!' if successful. \n \n \n To confirm the Secure Token grant was successful, run this command after:  \n /usr/sbin/sysadminctl -secureTokenStatus username_goes_here \n \n And it should now return 'Secure token is ENABLED for user username_goes_here' \n \n If successful, the end user will now be able to unlock the disk once the computer has FileVault enabled. " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Pushing / Removing / Auditing AAC iPad Apps \n keywords: iPad, AAC, Apps, Jamf" }, { "role": "assistant", "content": " This article covers how to Push / Remove / Audit iPad Apps. Specifically for AAC apps, but can technically be used for any iPad app. \n \n AAC (Augmentative and alternative communication) Apps are typically purchased by Julie Rodenburg. \n \n The apps will sometimes be cycled between iPads. Devices are retired, lost, etc. And since the apps are paid for, they want to recycle them to a different iPad. \n \n The below video covers how to add apps to iPads, removing apps, and auditing an iPad to see what apps it has on it. \n \n \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Secure Token / Bootstrap Token / Volume Ownership \n keywords: 110" }, { "role": "assistant", "content": " Bootstrap Token: This is something that should get escrowed to the MDM (Jamf Pro) on enrollment. This happens when the first users account is created. When the Bootstrap Token is escrowed, Jamf Pro can leverage the Bootstrap Token to push out MDM macOS software updates, which can take place without needing an end-users password on Apple Silicon devices. Another main benefit to the Bootstrap Token getting escrowed to Jamf is that every additional user besides the first user to get created will also get a Secure Token and Volume Ownership. \n \n Secure Token: It can be different depending on Jamf PreStage settings and various configurations, but in general, this is granted to the first user whose account gets created / signs into a device. A Secure Token is required to unlock a macOS computer with FileVault enabled. If the Bootstrap Token is escrowed, each additional user that gets created will also receive a Secure Token. \n \n Volume Ownership: This only exists on Apple Silicon devices. The importance of Volume Ownership on an Apple Silicon devices is that your user account has to have Volume Ownership to be able to run any macOS Software Update - minor or major. Similar to Secure Tokens relationship with the Bootstrap Token getting escrowed to Jamf, as long as the Bootstrap Token got escrowed when the device got enrolled, every additional user created past the first one should each receive Volume Ownership as well. A user may not show they have Volume Ownership until they have signed into the computer. For example, our Administrator account may not show in the list of Volume Owners if it has never signed into the computer. Once it has signed in, and the computer has done an inventory update, it should show up as having Volume Ownership. \n \n Below is an example of a typical NoMAD Lab computer. The Bootstrap Token got escrowed when the computer enrolled into Jamf. Therefore every user signing into this computer gets a Secure Token and Volume Ownership. Everything is working as it should. We don't FileVault Desktops, so users don't technically need a Secure Token. And we don't typically have students run Software Updates so they don't typically need Volume Ownership. But it's good to see everything happened as it should have. \n \n \n \n Below is an example of an Intel computer with NoMAD installed, where the Bootstrap Token did not get escrowed:  \n Multiple users have signed into this computer, yet none of them got a Secure Token. It's an Intel computer, therefore Volume Ownership shows unsupported platform. For shared building-sub laptops, we need to ensure the Bootstrap Token is escrowed, so that all users get Secure Tokens. And on Apple Silicon, all users are made Volume Owners. \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Setting Up Eagle Quest iPads \n keywords: 110" }, { "role": "assistant", "content": " Currently, only EES is piloting the Eagle Quest program. \n \n We have one service account to be used for Eagle Quest iPads - JAMF-EES-EAGLE \n The credentials for this account are on the JAMF iPad User List Sheet. \n \n 1. Sign into iPad with the JAMF-EES-EAGLE account. \n 2. The device will automatically get dropped into a Smart Group called 'EES - Eagle Quest iPads' \n \n JAMF-EES-EAGLE should be part of the 'All Students' Smart Group. I also manually added JAMF-EES-EAGLE to the two Configuration Profiles:  \n - Restrictions - Media Content - Elementary \n - Restrictions - Hidden Apps + Functionality Students \n \n So all of those Eagle Quest iPads should get our standard restriction configuration profiles. " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Setting Up Raptor Visitor iPads \n keywords: Raptor, Visitor, iPad" }, { "role": "assistant", "content": " **Feel free to add to article regarding the printer setup** \n \n 1. Sign into the iPad with the service account JAMF-RAPTOR \n Note: Password is in BitWarden and shared with Field Technicians + Help Desk. \n \n 2. When you sign into an iPad with the above username, it will: \n - Automatically get put into a Static Group called 'Raptor Visitor iPads'.  \n - Automatically get the app 'Raptor Visitor (Push)' which is scoped to the above Static Group.  \n - Automatically get a configuration profile called 'Restrictions - Only Allow Raptor Visitor' that is scoped to the Static Group.  \n This configuration profile makes it so that only two apps are visible - Settings and Raptor Visitor. This restricts the iPad to only be able to use Raptor Visitor. \n \n 3. After the iPad has been enrolled, there should only be two apps visible - Settings and Raptor Visitor. Launch the Raptor Visitor app: \n \n \n 4. When launching the Raptor Visitor app, you will be prompted to scan a QR code. Our district QR code is below. Please scan when setting up: \n \n \n 5. After scanning the QR code, the app will proceed to the below screen. Configure the building, etc. Connect and setup the Bluetooth printer at this point as well. \n \n \n Printer Setup  \n Note, if you click done before setting up printer you will not be able to get into settings again without giving the iPad a passcode.   \n \n 1. Once the printer is plugged into power it will ask you you set the date and time. \n \n 2. Hit the menu button and use the arrow keys to get to bluetooth settings, set bluetooth to ON \n  (this setting turns back off when the printer is removed from power) I also turned on the auto reconnect option. \n \n 3. Go to the iPad Settings and add the printer from Bluetooth Settings \n \n 4. Go back to the raptor app and click connect printer (if not already paired with ipad it will not show up here)  \n \n 5. Click Done at the top of the Raptor app. \n \n 6. Load the paper and tesat the setup. \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Troubleshooting iPads > psd-auth \n keywords: 110" }, { "role": "assistant", "content": " \n Keywords: iPad, psd-auth, policy, internet \n Aliases: \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Troubleshooting macOS > psd-auth \n keywords: 110" }, { "role": "assistant", "content": " Keywords: macbook, macOS, psd-auth, internet \n Aliases: \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Attendance Manual \n keywords: attendance" }, { "role": "assistant", "content": " PowerSchool Attendance Manual - Attendance Manual \n \n Truancy Steps -  \n \n Truancy Petition and Motion to Stay -  \n \n " } ]

[ { "role": "system", "content": "You are a tech assistant in a school district. Staff submit tickets to you concerning their tech issues. Using explicit, compassionate and respectful languages, walk them clearly through the detailed steps based on the given title and keywords, on how to solve their problems." }, { "role": "user", "content": "title: Attendance Manual \n keywords: 110" }, { "role": "assistant", "content": " PowerSchool Attendance Manual: Attendance Manual " } ]