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TERADATA SENIOR ASSOCIATE CONSULTANT Summary Highly dependable Teradata Database Engineer successful at troubleshooting and debugging. Supportive and enthusiastic team player dedicated to streamlining processes and efficiently resolving project issues. Highlights Teradata BTEQ,Fast Load,PL/SQL Oracle Basic Unix Autosys Job Scheduler using JIL SQL Query writing SQL Performance Tuning BTEQ Accomplishments Developed custom database designs which is used for strong and fast analytical report for wider audience across the organization. Experience Teradata Senior Associate Consultant Dec 2014 to Current Company Name － City , State Project Description : iOS Mobile Application for Business Analytics Reporting This project aims at developing an Oracle and Teradata layers for pushing the data to iOS Mobile Application. Responsibilities: Performed data analysis and gathered columns metadata of source systems for understanding requirement feasibility analysis. Worked on optimizing and tuning the Teradata and Oracle views and SQL's to improve the performance of batch and response time of data for users Implement the code changes through change management tools. Worked closely with business users to come up with detailed solution approach design documents. Used Teradata utilities like Bteq to build Teradata procedures. Provided initial capacity and growth forecast in terms of Space, CPU for the applications by gathering the details of volumes expected from Business. Prepared low level technical design document and participated in build/ review of the BTEQ Scripts. Provided support during the system test, Product Integration Testing and UAT. Coordination of all the offshore development from onsite from assigning the job till code delivery and signoff. Verified if implementation is done as expected. Done the impact assessment in terms of schedule changes, dependency impact, code changes for various change requests on the existing Data Warehouse applications that running in Production environment. Provided quick production fixes and proactively involved in fixing production support issues. Liaised between different implementation groups (Both source and target systems) and monitored the implementation activities. Analyze business requirements, designs and write technical specifications to design/ redesign solutions. Coordinate with Configuration management team in code deployments. Environment: Teradata14, Oracle PL/SQL, BTEQ, Basic Unix Senior Associate Consultant Mar 2012 to Dec 2014 Company Name － City , State Project Description : Development and maintenance of semantic/downstream layer in a data warehouse for Business user reporting. This project aims at building and maintaining a data mart on Enterprise Data warehouse, in order to increase the efficiency of the reporting, support business users in performing, more robust analytical reporting and decision making capability. Responsibilities : Performed data analysis and gathered columns meta data of source systems for understanding requirement feasibility analysis. Worked on optimizing and tuning the Teradata views and SQL's to improve the performance of batch and response time of data for users Implement the code changes through change management tools. Worked closely with subject matter experts to come up with detailed solution approach design documents. Used Teradata utilities like Bteq export/import and Fast Load to load data into/out of Teradata database. Provided initial capacity and growth forecast in terms of Space, CPU for the applications by gathering the details of volumes expected from Business. Prepared low level technical design document and participated in build/ review of the BTEQ Scripts, Reviewed Unit Test Plans & System Test cases. Provided support during the system test, Product Integration Testing and UAT. Coordination of all the offshore development from onsite from assigning the job till code delivery and signoff. Verified if implementation is done as expected. Done the impact assessment in terms of schedule changes, dependency impact, code changes for various change requests on the existing Data Warehouse applications that running in Production environment. Provided quick production fixes and pro-actively involved in fixing production support issues. Liaised between different implementation groups (Both source and target systems) and monitored the implementation activities. Analyze business requirements, designs and write technical specifications to design/ redesign solutions. Involved in complete software development life­cycle(SDLC) including requirements gathering, analysis, design, development, testing, implementation and deployment. Developed technical design documents (HLD and LLD) based on the functional requirements Coordinate with Configuration management team in code deployments. Implemented AGILE methodology for our formal delivery. Environment: Teradata14, BTEQ, Basic Unix, Oracle. ­ Software Engineer Jan 2009 to Mar 2012 Company Name － City , State Project Description : Data Warehousing Services. Description: Data Warehousing Services (DWS) manages the platform infrastructure hosting data from the Group's operational systems providing the capability for users or operational systems to query and extract this information as required. DWS manages the whole end to end change and service lifecycle including build, schedule and infrastructure support, service desk, risk and compliance and service and finance management. The goals of the Warehouse are to: ­ Provide a single version of the truth ­ Empower users to find out new information about their business for themselves ­ Provide an integrated database model with common definitions regardless of the source of the data. Data from various source systems is fed into the EDW (Enterprise Data Warehouse). Responsibilities: Actively involved in enhancing the Data Warehousing Application wherein all small, Teradata, Prepared high level design document for developers and participated in review / build of the BTEQ, Scripts, Fast loads, Multi load and JCLs, Prepared/Reviewed Unit Test Plans & System Test cases Worked closely with Business Users and analysts. Worked on BTEQ, Fast load, and Fast export for loading data from Oracle to Teradata. Responsible for overseeing the Quality procedures related to the project Involved in code reviews and strictly followed best practices. Design, develop, and test complex Teradata BTEQ Scripts Involved in complete software development life­cycle(SDLC) Performed unit testing on the source code. Used to interact with testing team to ensure appropriate testing is performed and with Configuration team for code deployments and with technical writers to ensure manuals are in Synch with the developed software Environment: Teradata, Main Frame, BTEQ, Fast Load, Fast Export. Education Bachelor of Technology , Computer and Science Engineering JNTU Bachelor of Technology in Computer and Science Engineering, India JNTU Percentage: 71.68 Skills Data Warehouse knowledge, Database design, Oracle SQL, SDLC, Teradata,SQL Testing, Unit Testing, Business Requirements Gathering, Change Management planning, Configuration Management planning, Data Analysis, Data Mart Development, Code Deployment, Feasibility Analysis, Integration Testing, Application Maintenance,Meta data Analysis,Teradata PL/SQL,Teradata BTEQ,Teradata Fastload,Requirements Gathering, Semantic database design, Technical Design, Technical Specifications documents, UAT,Basic UNIX

LEASING CONSULTANT Executive Summary Dedicated leasing consultant, highly skilled in conflict resolution and customer relations. My main focus is satisfying tenants and maintaining high occupancy rates all while reporting any major issues to property owners and taking the initiative to find workable solutions. I am a q uality-focused Leasing Consultant who genuinely cares about property conditions, resident satisfaction and fulfilling property owner needs.  Education High School Diploma June 2010 Bethel High school City , State Member of the Drill team Member of Color guard with BHS marching band Graduated with the second highest rank in the JROTC program Bachelor of Arts : Psychology 2016 Virginia Wesleyan College City , State Major in Psychology, Minor in business,  Introduction to Business coursework,  Coursework in Business Management and Administration,  Coursework in Organizational Development ,  Coursework Accounting Core Qualifications Skilled multi-tasker Team player Microsoft Office Knowledge of leasing and market conditions Decisive Personable Fast learner Fair housing mandates Flexible schedule Interests Volunteered with homeless shelter at Virginia Wesleyan College, Volunteered with neighborhood tutoring at Virginia Wesleyan College, Community Service for CHKD with my class at Virginia Wesleyan College, Volunteered at my church in Hampton, VA (Sixth Mount Zion Baptist Temple), PORTfolio Program. Skills  communication skills, computer literate, credit, addressing customer concerns, People skills: enthusiastic people person, advanced problem-solving, great organizational skills,  quick learner, Retail Sales, sales, team player, telephone, visual displays Professional Experience Leasing Consultant 03/2014 Company Name City , State Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest cards, etc.). Immediately record all telephone and in-person visits on appropriate reports. Inspect models and available "market ready", communicate related service needs to Property Manager. Demonstrate community and apartment/model and apply product knowledge to clients needs by communicating the features and benefits; close the sale. Have prospect complete application and secure deposit in accordance with the company procedures and Fair Housing requirements. Update availability report, process applications for approvals.  i.e., credit check, rental history, etc.) Submit processed applications to the Community Manager for approval. Follow up with applicant regarding status. Ensure apartment is ready for resident to move-in on agreed date. Immediately follow-up on prospects that did not close and attempt to close sale again. Secure new resident's signature(s) on appropriate paperwork prior to move-in. Orient new residents to community. Gather information about market competition in the area and file. Filing resident paper work Completed resident folders and Move-Out Folders Customer Service Representative (Summer Position) 05/2012 to 08/2012 Company Name City , State Family Dollar customer service representatives meet and greet customers, assist in sales, and answer questions about products and services.  operate cash registers Answered product questions with up-to-date knowledge of sales and store promotions. Politely assisted customers in person and via telephone. Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot. Third Shift Cashier (Summer Position) 05/2010 to 09/2010 Company Name City , State Greeted customers entering the store to ascertain what each customer wanted or needed. Using Point of Sale (POS) system, take customers order in either Drive-thru or at front counter. Collect payment and give back change as needed. Repeat customer order for accuracy, assemble customers order, hand order to Customer, thank customer. Must be able to communicate to production area, any Special requests by customer. Re-stock condiments and dry products (cups, napkins, utensils) for customer and store use. Operated a POS system to itemize and complete an average of number customer purchases. Sales Associate 04/2008 to 06/2010 Company Name City , State Provided prompt, accurate, and friendly service to our customers through the achievement of customer service standards. Scans a customer order and handles the payment transaction. Followed procedures in handling cash, checks, coupons, gift certificates, food stamps, and WIC vouchers. Politely assisted customers in person and via telephone. Answered product questions with up-to-date knowledge of sales and store promotions. Bagged sold merchandise per customer's request. Directed calls to appropriate individuals and departments. Built long-term customer relationships and advised customers on purchases and promotions. Additional Information RELEVANT COURSEWORK: Introduction to Business-as CEO of project team, developed and wrote business plan for "Soul of The South". Presented plan orally and in writing to "Shark Tank" judges consisting of alumni of VA Wesleyan College and the surrounding community.  Original research project for psychology course: conduct an independent empirical study, prepare a paper on their research, and defend the effort in an oral examination before a committee comprised of the project advisor, one other psychology faculty member, and one faculty member outside of psychology. For my independent study I will be testing the effects of distraction and timing on short term memory. I will be using music in my study to test the impact of auditory distraction on short term memory performance by using word recall. Timing is another independent variable in my experiment. Each participant will have to recall a number of words during a certain time duration while listening to music and while not listening to music.  ?

REGIONAL HR MANAGER Summary Holistic HR Professional with 5 years 7 months experience in Human Resources vertical in areas of recruitment, employee relations and performance management after completing 2 years of full time Experience Regional HR Manager Aug 2015 to Dec 2016 Company Name － City Looking for good HR opportunities in San Francisco Bay Area. VISA STATUS:"Work Permit-No Visa sponsorship Required" Skills Staffing and recruiting professional Microsoft Office Suite expert Interviewing expertise HRIS applications proficient On Boarding/Off-boarding Report Writing Employee relations New employee orientations Performance Management Accomplishments Recruited 250 employees in 4 months for launching new RIBG (Rural Inclusive Banking Group) vertical of ICICI Bank. Worked on "Female Workforce attrition at Mid Managerial level" and suggested ways to retain, which was incorporated in policies. Worked on streamlining recruitment and onboarding process at indusind Bank by suggesting changes in "E-joining" portal. Assisted in successful completion of project "Applicant Experience at ICICI Bank" which focused on enhancing recruitment experience of applicants. Suggestions from the project were implemented. Worked as "Regional HR Manager" managing entire HR function for Andhra Pradesh/Telangana states for Assets & Liability vertical. Led team of two HR Executives. Role similar as HR Business Partner role since this required working closely with Business Leaders for arriving on recruitment gaps, resolving employee escalations, and PMS related issues etc. Handling end to end recruitment cycle right from sourcing (from job portals, through consultants and campus recruitment etc.), taking interviews, negotiating offers till on boarding. Ensuring every month all new joiners are included in payroll. Maintaining new joinee tracker, induction tracker, offered applicants tracker for same. Making monthly Recruitment Report (Power point presentation, MIS), Branch Visit report, Escalation report and taking monthly meetings with Regional heads. Making PowerPoint presentation for recruitment forecasting and attrition analysis on quarterly basis. Maintaining updated HRIS for the region and sending it to business heads on monthly basis. Handling all employee queries regarding leave request, transfers, performance appraisal. Closing Performance Management for the financial year, liasioning with Regional Heads. Issuing PIP (Performance Improvement Plan), Termination letters etc. Preparing investigation reports for escalations within the region in discussion with Regional Heads. HR Presenter in RCU investigations along with Legal and Employee Relations Manager for cases of the region. Identifying training needs and sending employees for various training programs.Sending new joiners for induction program. Ensuring Goal Sheet adoption, half yearly feedback is done within deadline ensuring PMS is completed on time. Employee Relationship Manager May 2013 to Jun 2015 Company Name － City , State Conducting regular branch visits for ground sensing. Making branch visit report and maintaining branch visit tracker. Handling employee queries regarding organization policies, transfer requests, salary and leaves etc. Maintaining and updating HRIS for the region.Taking Induction Session of new joiners. Handling employee grievances by analyzing case and preparing preliminary investigation report. Conducted Performance Appraisal for Rajasthan RBG group. Managing entire Performance Management cycle right from Goal Sheet Updation, conducting "Half yearly feedback", "360 degree feedback", "Normalization" till final rating updation on People Soft. Conducting "Talent Panels" for the region after ratings. Handled PMS escalations and conducted "Communication meetings" for employees. Recruitment Manager May 2011 to Apr 2013 Company Name － City , State Handling Recruitment for entire Rajasthan RBG (Retail Banking Group) & RIBG (Rural Inclusive Banking Group) and GOG (Global Operations Group). Managing entire recruitment life cycle right from sourcing,interviewing and negotiating/releasing offers till on boarding. Ensuring all new joiners are included in Payroll. Making monthly Recruitment Report (both excel sheet and PPT) for monthly meetings with respective Business Heads and building strategies accordingly. Making annual "Attrition report" and "Recruitment Forecast Report" for entire zone. Using "Hirecraft" for interview management, candidate management and maintaining pool of applicants for future requirements. Center Head for various mass recruitment drives conducted by ICICI Bank i.e. NIIT Leadership Program, I Bank and PO Program etc. Campus Recruitment -Visited many campuses (MDI Gurgaon, IMT Ghaziabad, ICFAI Gurgaon IIM Kashipur etc.) for hiring MBA freshers). Intern Mar 2010 to Jun 2010 Company Name － City , State Taking and understanding requirements from clients, sourcing applicants using "Mass Mailing, Job Posting, doing screening and lining them up for interviews with clients. Coordinated & followed-up with respective HR departments for salary negotiation, joining. Education and Training MBA , Human Resource 2011 ICFAI Business School － City , State , India Human Resource Bachelor of Science , Electrical Engineering 2009 Bharati Vidyapeeth College Of Engineering － City , State , India Electrical Engineering Interests Completed Diploma and trained in vocal classical music for 3 years. Won 3rd prize in national level group song competition. Captain of volleyball team in school and presented school in various Inter school competitions. *Worked with SEEDS (an NGO) and Led 10 volunteers to organize health & literacy awareness camps. Awarded "Outstanding Contribution to Society" by SEEDS acknowledging my contributions. Skills Banking, Closing, clients, Employee Relations, financial, forecasting, hiring, HRIS, HR, Leadership, Legal, letters, Mailing, Managerial, Managing, MBA, meetings, excel, Microsoft Office Suite, PowerPoint, Power point, MIS, negotiating, negotiation, Payroll, People Soft, performance appraisal, Performance Management, Performance Management, policies, Presenter, Recruitment, recruiting, Report Writing, Retail, San, Staffing, training programs Additional Information Interests *Completed Diploma and trained in vocal classical music for 3 years. Won 3rd prize in national level group song competition. Captain of volleyball team in school and presented school in various Inter school competitions. *Worked with SEEDS (an NGO) and Led 10 volunteers to organize health & literacy awareness camps. Awarded "Outstanding Contribution to Society" by SEEDS acknowledging my contributions.

GROUP FITNESS INSTRUCTOR Summary Experienced, passionate and highly motivated fitness professional focused on creating dynamic and positive experiences for fitness members. Well organized and reliable with excellent leadership and teamwork skills. Highlights Experience Group Fitness Instructor July 2007 to Current Company Name － City , State Teach fitness classes ensuring safe, effective and fun workouts for all levels. Provide challenging options and modifications as needed. Observe and model good body mechanics. Communicate regularly with members to enhance knowledge of exercises, body alignment and exercise safety. Motivate members to be consistent, work toward achieving their goals, be fit and be happy. Accomplishment: Recipient of Group Fitness Instructor of the Year Award (2010) Recipient of CanDo Stars Award. Group Fitness Instructor November 2005 to May 2007 Company Name － City , State Fitness Instructor March 2005 to September 2006 Company Name － City , State Led fitness classes for mom's and babies in strollers. Used body weight, resistance equipment (ie,resistance. tubing) and general surroundings to provide effective, safe and fun workouts for class participants. Observed and. modeled good body mechanics. Acted as role model and motivated participants to be fit and active moms. Group Fitness Instructor August 2003 to November 2005 Company Name － City , State Pharmaceutical Sales Representative June 1999 to February 2004 Company Name － City , State Managed NY territory, marketing and selling a portfolio of arthritis, asthma and osteoporosis products to doctors, surgeons and pharmacists. Coordinated and conducted routine business/territory analysis to identify business opportunities and competitive threats. Served as District Champion for Singulair, providing strong leadership to the district by communicating frequently on new bulletins, and different initiatives. Demonstrated how to use competitive resources to district and NJ Region. Planned and executed health education programs for colleagues and physicians. Mentored two new representatives in 2001, assisting both in becoming successful in their jobs and hence providing management with valuable assistance in area of people management. Built strong customer relationships by provided high value-adding services to physician offices and pharmacists. Consistently achieved top product market shares across the NJ region during tenure. Accomplishments: Recipient of NJ district Leadership award 2002 Recipient of Going the Extra MILE Award (1Q 2001) and numerous business driver incentives Winner of sales performance incentive trip for two consecutive years. Product Marketing Specialist June 1997 to June 1999 Company Name － City , State Product management of Canon's Office Products Line. Responsibilities included launching new products for major accounts such as Office Depot, Staples and Office Max. Acted as Staples' Key Account Representative coordinating all trainings and public events for Staples Stores nationwide. Conducted national training programs for internal and outside sales personnel and Canon subsidiaries in 14 states throughout the Northeast. Provided consulting services in areas of product training and product placement for all major accounts Assisted management team in the development of new marketing materials used for product training. Collected and analyzed sales support data, competitive facts and other marketing info in order to keep abreast of emerging technologies and provide feedback to management. Accomplishments: Represented Canon Inc. on Staples and Office Depots' Live training broadcasts viewed by sales associates nationwide Represented Canon Inc. on QVC, cable television's home shopping network. Promoted select product and sold over 2,500 units for Canon. Two time recipient of The Marketing Diplomat Award, recognized by management for providing superior customer service and leadership. Public Relations Representative August 1993 to June 1995 Company Name － City , State Promoted "computer learning" school to educators in a territory comprised of 73 high schools. This marketing resulted in increased awareness of The Cittone Institute's programs and opportunities. Led motivational presentations for high school classes ranging in size from 10 to 100 students. Utilized various marketing practices to recruit new students. Increased territory penetration by 50%. Developed track record of consistently surpassing sales goals. Organized and hosted receptions, social activities and educational events to promote the school. Accomplishments: Ranked #1 out of 21 Sales Representatives Recognized as "Top Public Relations Representative in 1994". Trainer/Coach November 2013 to Current Company Name － City , State Coach small group training classes utilizing an assortment of exercise equipment; ie; dumbells, TRX suspension straps, Bosu Balls, ab dollies, water rowers and treadmills. Responsible for providing safe and effective exercise modifications on an as needed basis. Motivate members to work beyond their expectations in a fun, yet professional manner. Encourage members to continue attending training session Education Bachelor Of Science : Communications Spanish Ithaca College － City , State , USA GPA: Cum Laude Two time recipient of Emerson Academic Scholarship · Two time recipient of Presidents Award · Member of Alpha Epsilon Rho, Communications Honorary Society · Deans' List Communications Spanish Cum Laude Two time recipient of Emerson Academic Scholarship · Two time recipient of Presidents Award · Member of Alpha Epsilon Rho, Communications Honorary Society · Deans' List Certifications ACE Certified Group Fitness lnstructor Experience in developing choreography and Johnny G Certified Spinning Instructor teaching multiple class formats such as Bosu AEA certified Aquatics Instructor Ball, Resistance/Strength, bootcamp, core Certified in three Les Mills Programs (Body conditioning, spinning, aquatics, and Les Mills Combat, Body Pump ,& CXWORX) classes. CPR and AED certified Strong track record of developing and Skills cable, Excellent Communication, Interpersonal Skills, competitive, consulting, CPR, customer service, Instructor, ie, Leadership, people management, marketing, market, marketing materials, Max, Office, mom, network, outside sales, personnel, presentations, Product management, Public Relations, safety, selling, Sales, sales support, teaching, television, training programs

I.T. SUPPORT TECHNICIAN/SPECIALIST Career Overview I have Over 20 years' experience working with customers\users through Martial Arts Businesses that I have owned. During this time I received first hand experience in Sales and business management. I started training for a career in I.T. after I decided to transition from Martial Arts to an I.T. related field. In 2012 I started working as an Intern at Southern Crescent Technical College while I was going to college there. I have I.T. Technician experience in working with and managing help-desk operations. Because I have to work one on one with customers/clients I am proficient at explaining complicated technical concepts to users of varying degrees of technical understanding. I feel that I am a dynamic computer technician experienced in most aspects of hardware, software and operating systems maintenance and repair. Through my training at SCTC I Possess knowledge of advanced diagnostic techniques. I received my degree in the Networking field for CISCO and MICROSOFT at Southern Crescent Technical College and currently pursuing further education and certification in Network Management at Western Governors University. My main professional goal is to become a network administrator and to receive the education required to become certified in networking and its related fields. I can add a great sense of professionalism to your company while being a hard worker and getting the job done right. Qualifications LAN aptitude MS Office proficiency Exceptional troubleshooter Enjoys troubleshooting problems. Is highly motivated and very customer service- focused Sound judgment Proficient in AVG, Printers, PC Security systems MS Office proficiency LAN aptitude Has extensive knowledge in Virus and spyware removal Technical Skills Skills Experience Total Years Last Used Desktop and Laptop systems Expert 5 2015 Active Directory Experience 5 2015 Computer installation Expert 5 2015 Computer Troubleshooting Expert 5 2015 Software installation\upgrading Expert 5 2015 Windows Server 2008 R2 Novice 5 2015 Microsoft Office Suite Experienced 5 2015 VOIP Phone Installation Experienced 5 2015 Virus\\Spyware Removal Expert 5 2015 Accomplishments 1. 3 time recipient of the "Ducks in a Row" Award from Southern Crescent Technical College 2013. 2. 2. Diagnosed hardware and software failures and resolved technical issues with a 90% success rate. 3. On average closes more tickets than any other Technical Support Specialist in SCTECH. 4. I corrected a problem with a switch that had plagued our School's ADDS class in which the imaging process was incredibly slow. I found the problem to be a mismatch in the speed setting. While some ports were on Full Duplex others were on Auto. Setting all ports to Auto fixed the problem. This was done within my first 3 months as a tech. Work Experience I.T. Support Technician/Specialist 01/2011 to Current Company Name City , State By remote or on location, I respond to tickets given by Faculty and Staff through a helpdesk system. Tickets range from basic computer problems to networking problems regarding Cisco switches. I have worked with the installation of voip phones, Risevision software for signage, and developed the installation procedures and currently oversee the installation of iTALC class management software. I have also worked with the Kaseya management system in remote desktop operations and auto workstation updating procedures. I have been involved with inventory control procedures and understand the importance of keeping an accurate item inventory. I make sure I am professional and cordial in my dealings with the people I work with. My duties included leaving the customers\end users more knowledgeable, with the problem fixed and with a smile on their face. Children's Program Developer/Operations Manager 01/2009 to 01/2011 Company Name City , State I over saw the day to day operations, sold memberships, retail goods, upgrade packages. I Taught martial arts classes and designed curriculum programs and taught martial arts to children and adults. I solved problems between customers and management and talked frequently on a one on one basis with customers. I was effective at increasing sales revenue and membership count. This position gave me an edge in the ability to serve customers with focus and respect. Instructor/Owner 01/2005 to 01/2009 Company Name City , State I over saw the day to day operations, sold memberships, retail goods, upgrade packages, designed curriculum programs and taught martial arts to children and adults. I solved problems between customers and management and talked frequently on a one on one basis with customers. I was effective at increasing sales revenue and membership count. I also had the chance to experience the selling of this business to a new owner. Technical Support 01/2005 to 01/2006 Company Name City , State I solved problems over the phone with a user of a software package designed to build picture frames. Problems included computer based as well as physical problems with design of picture frames. I was able to learn how to talk to people over the phone to show them respect and be upbeat and exciting. Education and Training Bachelor of Science : Network Administration 2017 Western Governors University City , State , USA I am Currently Enrolled Associates of Applied Technology : Networking Cisco and Microsoft 2012 SouthernSouthern Crescent Technical College Griffin City , State , USA GPA: Graduated Summa Cum-Laude Networking Cisco and Microsoft Graduated Summa Cum-Laude High School Diploma : High School 1991 Griffin High School City , State , USA Skills Comptia Project+ Certification CIS Web Design Specialist Certification

ENGLISH LANGUAGE ARTS TEACHER Summary I am passionate about teaching and caring for students holistically. I believe it is crucial for students to develop critical thinking skills as they develop their sense of self and their worldview. I prioritize teacher collaboration to develop a community among educators and to develop best practices. I pursue professional development opportunities to better serve all of my students with an emphasis on equity, differentiation and inquiry-based learning. I have recently completed my National Board Certification pending results in January of 2019. Skills Educational Leadership Classroom Management Variety of Teaching Strategies Multimedia Teaching and Learning Inquiry-Based Learning Education 10/2013 to 06/2017 English Language Arts Teacher Company Name － City , State I have worked at Lakes High School in the Clover Park School District for the past five years. In my time at Lakes, I have taught 9th grade, 11th grade and 12th grade English as well as AP Literature and AP Language. Due to some teacher turnover and the adapting needs of the English department, I have had the opportunity to build my experience across grade levels and develop curriculum after curriculum to suit the needs of students at various ages. As a result, I believe one of my greatest strengths is my understanding of the skills necessary at each grade level for students to successfully exist high school career or college-ready. 06/2016 to 06/2017 Head Of English Department Company Name － City , State For the past two years I have served as the English Department Head. This position required planning and scheduling of monthly departmental meetings, allocation of department funds, participation in the District Literacy Committee and disseminating information from administration to English teachers, and vice versa. To better serve the English department, I initiated monthly meetings with our Principal, Mrs. Mauer-Smith, to plan department meetings. Additionally, teachers were invited monthly to contribute agenda items or areas of professional development interest to inform these meetings and make them as meaningful as possible. 07/2016 to 06/2017 ASB Advisor Company Name － City , State I was very excited to accept the position as the ASB Advisor at Lakes High School. In our Leadership Program, I highly prioritized student-leadership and facilitation. It was a regular practice that I met with our Senior ASB officers to discuss Leadership Development content and project management that they would facilitate in future classes. I saw my role as advisor to highlight student abilities, passions and ideas to build beautiful products while teacher students the value of understanding the process by which products come to be. All year, we emphasized the pillars of Knowledge, Courage and Compassion to serve our student body and develop personally as Knowledgeable, Courageous and Compassionate people. Education 2012 Master in Teaching : Secondary Education University of Washington － City , State , United States English Language Arts Endorsement English Language Learner Endorsement 2011 Bachelor of Arts : English University of Washington － City , State , United States Minor in Education, Learning and Society 2009 Associate of Arts Tacoma Community College － City , State , 98409 Running Start Program

SENIOR INTERIOR DESIGNER Summary Experienced   Interior Designer with a  diverse knowledge base of design styles and techniques after living and working in different parts of the world. Proven skills in sales and project management. Successful at listening to the needs of the client and collaborating on a creative vision. Drafting in CAD,  produce 3D renderings and monitor installations is part of my every day job. A team player who is an expert at m ultitasking and work under pressure to meet deadlines. Open for a position in the field of Interior Architecture and Design. Highlights ArchiCAD Cabinet Vision 3D Studio Max Adobe Photoshop MS Office Design Adobe InDesign​    Languages: ​English & Swedish Conceptual Design Space Planning Construction Documents Drafting Cost Management  FFE 3D Rendering Experience 09/2015 - Current Company Name － City , State Senior Interior Designer Conferring with clients to determine their specific needs. Create design concepts and space planning depending on client's needs and budget. Drafting and create shop drawings in CAD. Monitor installation process and service. Expert at multitasking, handling several projects simultaneously.     08/2012 - 08/2014 Company Name － City , State Owner / Freelance Designer Worked as a freelance designer drafting in ArchiCAD and producing 3D renderings to designers and clients.   ​ 01/2010 - 07/2011 Company Name － City , State Owner/ Freelance Designer Worked as a freelance designer focusing on space planning and FFE serving the Expat community in Shanghai.  Furniture Design and sourcing. Education 2014 Academy of Art City , State Master of Fine Art : Interior Architecture and Design Interior Architecture and Design Skills CAD drafter, 3D Rendering, Space planning, FFE, Sales, Project Finance, Project Management, Multitasking, Team player, soon NCIDQ certified, beginner in Golf and expert Skier. Professional Affiliations ASID - Allied Member IIDA - Associate Member

FINANCE DIRECTOR Summary Finance Director with experience in strategic planning, budgeting and accounting. Highlights Data trending Motivated Professional Process implementation Process implementation Staff leadership and development Experience Company Name May 2012 to Current Finance Director City , State Implemented new Accounting procedures within Quickbooks. Prepare company payroll and submit to ADP bimonthly. Work daily with Microsoft Excel in creating worksheets when needed. Prepare monthly Payroll Financial Statements for the Corporation. Review Financial Statements within Quickbooks. Work Directly with HR Director, Standards Compliance Coordinator, Treasurer and CEO. Company Name July 2011 to May 2012 Systems Manager City , State Process all Medicaid Claims as well as billing errors, denials and payments. Entered new Medicaid patient Enrollment papers into Medical Program Daily. Analyze patient accounts daily for errors. Assist Financial Director daily with various tasks. Process and post Medicaid billing daily. Developed work with data entry including: Customer and Patient Satisfaction, Clinical Monthly Packets as well as the Employee Census. Company Name June 2008 to March 2010 Staff Accountant City , State Analyzed financial and accounting records Used Accounting and Auditing Sox procedures to evaluate information and review compliances Conducted payroll audits and inventory counts Assisted with internal audits Applied cash deposits against accounts receivables daily Reviewed Journal Entries and monthly Landowner Statements to pass Sox compliance Education YOUNGSTOWN STATE UNIVERSITY 2008 Bachelor of Science : Business Administration City , State , US Skills •Microsoft Excel -- Intermediate skill level •Microsoft Acess -- Basic skill level •Quickbooks -- 3 years experience •ADP Payroll System -- 3 years experience

SALES CONSULTANT Summary A current sophomore majoring in sociology whom enjoys working and interacting with people. Technologically savvy, a quick learner, and a strong work ethic ensures great leadership as well as a great team member. Always willing to put best effort into work to accomplish goals with a friendly and positive attitude that contributes to a pleasant work environment.  Experience Company Name City , State Sales Consultant 07/2017 to 08/2017 Processed customer payments with an uplifting and friendly attitude. Addressed and eliminated customer issues as well as ensured a welcoming and clean environment Assisted customers with purchases to fulfill targeted company goals Company Name City , State Facilitator 07/2017 Facilitated conversations about Native American history and identity. Served as a college mentor and advisor for Native American high school students. Interacted and built relationships with students in week-long programs at various reservations. Company Name City , State Intern 06/2015 to 12/2015 Educated several native communities on healthcare benefits. Cooperated with fellow interns at community-based events to create and execute company goals.  Approached and interacted with individuals to discuss healthcare options. Education High School Diploma 2016 Tse' Yi' Gai High School , City , State , United States Certifications: Valedictorian Extracurricular Involvement: Student Council, Peer Helper, Honor Society, Athletics, Native American Club  Recipient of National College Prep Scholar, Quest Bridge ​ Columbia University , City , State , United States Graduation expected in May 2020 Leadership Mentor , Columbia Mentoring Initiative, Sept. 2017-Present  Serve as a guide and motivator for a first-year Columbia College student in the Indigenous family group. Discuss and create personal, mentorship, and academic goals. Attend bonding events with mentee to ensure a healthy mental and physical well-being. Powwow Chair , Native American Council at Columbia University, Apr. 2017-Present Co-President , Native American Heritage Month, Apr. 2017-Dec. 2017 Responsible for planning and organizing month-long events that represent Native American identity and also the annual university powwow.  Engage in weekly meetings to discuss event planning with peers and advisors.  Use leadership abilities to execute events in a timely and organized manner. Skills Critical Thinking Goal Setting and Implementation Teamwork Skills Proficient with MS Word, Excel, and PowerPoint

REGIONAL HR BUSINESS PARTNER Human Resources Professional Executive Profile Business-savvy, results-driven, and solutions-oriented HR executive, offering 16-year career in human resources distinguished by commendable performance in developing, spearheading, and maximizing performance of both individuals and teams. Known for driving change and championing corporate values, vision, and mission. Articulate communicator, fully bilingual in English and Spanish, with proven ability to diffuse highly charged situations by quickly responding to human resources issues and providing executive-level support to both the management and staff. Demonstrated success in orchestrating initiatives that address today's business challenges to attain revenue goals, control expenses, satisfy customers, and attract/retain talent while achieving business and profitability objectives. Core Competencies Change Management Benefits Administration Succession Planning Organizational Development Leadership Development and Coaching Infrastructure Development Operations and Workflow Optimization Conflict Resolution Professional Experience 01/2012 to Current Regional HR Business Partner Company Name - City , State 110-year old manufacturing company with an iconic brand.  Report to one of the 4 Regional Vice Presidents of the company.  Work with regional business leaders in providing innovative HR solutions to make business strategies actionable. Provide progressive HR guidelines, while ensuring that all HR programs are in accordance with the business needs, local labor laws and culture. Partnered with the Performance and Growth, Total Rewards and Harley-Davidson University Centers of Excellence (COE), as well as with the executive management, in executing agreed strategic plan in support of organizational programs.   Effectively engage HR Generalists in the LA Region to establish HR strategies designed to optimize human resources within their business areas. Analyzed the business' talent needs and participate in establishing work unit plans and performance measures within the region. Administered annual regional HR budget of over $160K and organized annual leadership conference for the entire region. Successfully led and implemented company HR processes within all regional offices such as performance management system, Global Tuition Program, Gallup Engagement Surveys, Leadership Trainings, and Employee Purchase Plans resulting in 2nd highest company engagement scores in 2012 and 2013.   Achieved 100% hiring goals while maintaining the lowest recruiting cost of all regions. Reorganized and aligned all market positions within the subsidiaries at a savings of $2.3M a year from the total SG & A budget. Developed and implemented the company Immigration Policy while changing to a new immigration process provider which reduced the process time by 45% while saving an average of 25% per visa filed.  01/2008 to 10/2011 HR Manager Company Name - City , State Responsible for the development and implementation of corporate HR plans and policies in support of the business plan, while ensuring HR regulatory and legal compliance.  Carried out a broad range of HR functions, including employee recruitment and training, benefits administration, as well as overseeing disciplinary action and managing HR records. Conceived and developed a series of innovative HR programs, service and leadership initiatives, including comprehensive supervisory training and performance-based incentive compensation programs. Successfully established and maintained a strong functional HR team through effective training, coaching, planning, and team building. Restructured benefits program by consolidating providers and renegotiating contracts, successfully maintaining benefit costs to only a 1% increase in premium from previous year and saving the company over $70K. Cited as the driving force behind a 35% reduction in payroll processing liability and for identifying over $300K payroll savings through implementation of an integrated ADP HRIS System. Recognized for achieving voluntary turnover rate of 3% and for introducing new employee orientation and individualized training, resulting in 97% satisfaction record. Led all succession planning initiatives, resulting in projected reduction of hiring expenses by approximately 30% over the next 5 years. 09/2007 to 09/2008 District HR Manager Company Name - City , State Inspired and retained a high-performing diverse workforce for the district, building upon the foundation of success as key member of the store management team, Administered effective management and execution of learning, career development, employment practices, recognition and reward, staffing, performance management systems, and compliance programs, while fostering a positive associate relations environment. Conducted thorough employee investigations in alleged reported cases of sexual harassment, discrimination, criminal and policy violations which resulted in a reduction of 35% employee lawsuits filed within the district. Pioneered all initiatives to monitor and manage all performance reviews for department supervisors and hourly associates, including rating, written reviews, and pay increases input. Yielded $350K district-wide reduction in recruitment expenses through spearheading internal recruitment function. Successfully achieved 100% monthly completion of associate training and development, 401K enrollment, and fulfillment of AAP Goals for the district. Acknowledged for driving the reduction of sexual harassment claims by as much as 20% within first 6 months of training. 01/1999 to 01/2007 HR Manager Company Name - City , State Provided consultative direction for ground floor HR infrastructure and organizational efficiency of start-up company for multiple, high-profile client projects, such as Panasonic, LeapFrog, and AIG.   Oversaw the development of compensation functions including job analysis, salary administration, and job evaluation system as key business partner of  leadership team. Education and Certifications 2005 Master of Science : Leadership/Management NOVA SOUTHEASTERN UNIVERSITY - City , State Leadership/Management 1997 Bachelor of Arts : Human Services ST. THOMAS UNIVERSITY - City , State Human Services 2013 Continuing Education/coursework: PROJECT MANAGEMENT METHODOLOGY ASSOCIATE CERTIFICATE SIX SIGMA YELLOW BELT CERTIFIED Code of Business Conduct Training Anti-Bribery & Anti-Harassment Training  Professional Affiliations Society for Human Resources Management (SHRM) Florida Human Resource Planning Society (FHRPS) Greater Miami Society for Human Resources Management (GMSHRM) Technical Skills PeopleSoft, Microsoft Office Suite, ADP, and SAP  Languages Bilingual: Spanish/English

SALES ASSOCIATE Experience Sales Associate 01/2015 to 11/2016 Company Name City , State Meet and greet customers, investigate customers needs and hot buttons while building rapport, sell my company and organization, demonstrate the product, present the product to the customer, trade evaluation on trade in vehicles, handle and by pass customer objections politely, write up the customer in a professional manner on a credit application, negotiate and present figures to a customer, deliver their new vehicle to the customer, follow up for future business or any questions or concerns. Produce Clerk 01/2013 to 12/2014 Company Name City , State Keep work area clean at all times, make sure produce is presentable and fresh, re stock and and always keep produce full, unloading new shipments of fresh produce off of pallets, keeping a safe and clean back room environment, and always give great customer service to customers. Field Worker 01/2012 to 12/2013 Company Name City , State Trim and remove leaves of grapes, pick grapes, and also picked blueberries. Willing to relocate: Anywhere Languages 2 years), Bilingual (English, Spanish) Education and Training Arvin High School Bakersfield College Skills Great Communication Skills, credit, customer service, Customer Service, English, Inventory, Negotiation, Pallet Jack, pick, Presentation Skills, rapport, Sales, Spanish, Phones Additional Information Willing to relocate: Anywhere Authorized to work in the US for any employer

ADULT EDUCATION TEACHER Accomplishments Cal Poly Pomona Pomona, CA, USA Community Involvement Been a leader with High Desert Challengers 4Hfor the last 12 years. Have been involved with helping the kids raise animals to learning how to sew for the San Bernardino County Fair. Project Development Collaborated with team of Educators in the development of the Adult Education Project here at Colton Joint Unified School District. Supervision Supervised team of three staff members.  Credit Recovery Coordinator CHS Professional Summary Seasoned Agriculture Teacher with more than 20 years of experience in this world of education. Excellent teaching and leadership skills. Track record of achieving exceptional results in not only FFA programs but also Credit Recovery Programs at my current high school and program improvement in numbers at not only Covina High School but also Bloomington High School. I was able to double my numbers at both programs in two years and continue to grow the programs while I was there. Core Qualifications Excellent classroom management Innovative lesson planning Experience working special needs students, as I feel Positive atmosphere promotion. Ag and special needs go hand and hand. Write grant proposals to procure external research Effectively work with parents funding. Motivating students Advise students on academic and vocational curricula and on career issues. Achievements Material Development Created college prep lessons targeting college boundProcess Improvement Developed new courses that resulted in program growthPlan Development to create an engaging educational experience. Exceptional teacher talented at working with students in achieving their goals, while maintaining an orderly classroom and getting students to feel comfortable working well with others and on computers. Technically-savvy with outstanding relationship building, training and presentation skills. Skills Data management Self-motivated Project management Strong verbal communication Extremely organized Staff development Process implementation Powerful negotiator Team leadership Work History Adult Education Teacher , 08/2016 to Current Company Name – City , State I implement and started the Adult Ed Program for the district, Continue to work the students to help them achieve their goals of obtaining their diplomas Agriculture/Credit Recovery Teacher , 08/2000 to Current Company Name – City , State Planned and conducted activities for a balanced program of instruction, demonstration, and work time that provided students with opportunities to observe, question, and investigate. Goal Setting Established clear objectives for all lessons/projects and communicated with students, achieving a total understanding of grading rubric and overall class expectations. Parent Communication Regularly met with parents to discuss student issues and course weakness areas. Student-Centered Curriculum Planning Developed mid-semester evaluation for students to give feedback about current curriculum and suggest alternative course materials and subjects for remainder of year. Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions. Received high remarks for the creativity of classroom lesson plans and instructional techniques from students, parents and faculty. Created and enforced child-based hands-on curriculum to promote student interest and receptive learning. Implemented student discipline measures, decreasing classroom disruptions by 80%. Combined discipline plan with effective measures and various lesson plans to increase concentration, participation, and progress student accountability. Agriculture Teacher , 08/1995 to 08/2000 Company Name – City , State Developed interesting course plans to meet academic, intellectual and social needs of students. Developed and implemented interesting and interactive learning mediums to increase student understanding of course materials. Routinely met with students' parents regarding in-class issues and learning interruptions to discuss solutions.Implemented student discipline measures, decreasing classroom disruptions by 80%. Education Subject Matter Authorization in Science: Science : 2016 UCR Extension Program : Crosscultural Language and Academic Dev. Cert , 2005 University Of San Diego - City , State Crosscultural Language and Academic Dev. Cert Bachelor of Science : Agriculture Education , 1995 Agriculture Education Affiliations National Education Association (NEA), 1995 to present CTA 1995 to present Skills academic, creativity, Goal Setting, instruction, lesson plans, materials, progress

BUSINESS DEVELOPMENT MANAGER Highlights BUSINESS DEVELOPMENT SKILLS Identify and capitalizing on opportunities. Understanding customer requirements. Networking in a professional manner. Developing key relationships. Identifying important decision makers. Maximizing revenue at every opportunity. Knowledge of how to get past the screening processes and to be able to contact important decision makers. MANAGERIAL SKILLS Comprehensive understanding of the internal processes and organizational structure of businesses. Understanding key business drivers. Analyzing and solving problems. Taking charge of long term projects. Able to review the time and resources spent with a prospect client against the return on investment. Taking responsibility for personal development. Experience January 2014 to Current Company Name City , State Business Development Manager Manage new and existing accounts and develop them to their fullest potential to ensure consistent recurring revenues. Also in charge of providing clients with a service that continually delivers significant value and meets their needs. Duties: Generating new business both in face to face meetings and over the phone. Identify prospective clients and contacting them. Replying to all prospective new and current client enquiries in a timely and accurate manner. Making a high number of daily outbound calls to prospective new clients. Completing all documentation and administrative records, fully and accurately. Maintaining a database of all contacts. January 2012 to January 2014 Company Name City , State Business Development Manager Manage new and existing accounts and develop them to their fullest potential to ensure consistent recurring revenues. Also in charge of providing clients with a service that continually delivers significant value and meets their needs. Duties: Generating new business both in face to face meetings and over the phone. Identify prospective clients and contacting them. Replying to all prospective new and current client enquiries in a timely and accurate manner. Making a high number of daily outbound calls to prospective new clients. Completing all documentation and administrative records, fully and accurately. Maintaining a database of all contacts. January 2009 to January 2012 Company Name City , State Finance Director/Accounting Manager Guided finance staff, vendors, and other Chapter personnel in performing day-to-day finance department activities, including accounting, reporting, billing, credit card processing, collections, cash management, budgeting, forecasting, payroll, accounts payable, accounts receivable, and human resources, for five office locations. January 2007 to January 2009 Company Name City , State Budget/Project Accountant Coordinated and led the annual budget process. Developed and managed the maintenance of budget monitoring and evaluation systems. Analyzed budget patterns and project expenditures based on statistical data. Conferred with internal and external administrative offices to ensure compliance with required procedures. Provided instruction and answered questions relating to budget procedures as a liaison between departments. January 2006 to January 2007 Company Name City , State Accountant Performed the full spectrum of accounting functions, including audit testing and preparing tax returns for both individuals and businesses. Conducted monthly bookkeeping duties for numerous companies. January 2000 to January 2005 Company Name City , State Manager Directed staff in providing specialized cosmetic services to clients. Led efforts to build long-term customer relationships and ensure customer satisfaction. Provided educational support to all salon staff members. January 2000 to January 2000 Company Name City , State Merchantainment Cast Member/Intern Assisted in store-wide functions, including customer service, sales counter/cashiering activities, stocking, merchandising, inventory control, loss prevention, and problem resolution, as one of only 13 Colorado State University students chosen to participate in the internship. January 1997 to January 2000 Company Name City , State Telemarketing Agent Selected to serve as a member of the initial outbound sales team. Performed both inbound and outbound sales functions. Education Colorado State University City , State , US Master of Organizational Leadership Human Resources : Leadership Colorado State University-Global, Denver, CO Master of Organizational Leadership Human Resources, In Progress Colorado State University City , State , US Master of Business Administration : Business Administration Colorado State University-Pueblo, Pueblo, CO Master of Business Administration, Degree Plus Program Bachelor of Business Administration : Accounting Bachelor of Business Administration in Accounting, Degree Plus Program Bachelor of Business Administration in Management/Marketing Professional Affiliations National MS Society, Colorado-Wyoming Chapter, Denver, CO Skills Clients, Satisfaction, Accounting, Sales, Accounts And, Business Development, Database, Documentation, Existing Accounts, Outbound Calls, Human Resources, Accounts Payable, Accounts Receivable, Billing, Budgeting, Cash, Cash Management, Collections, Credit, Credit Card, Finance, Forecasting, Including Accounting, Payroll, Accountant, Inbound And Outbound, Sales Team, Telemarketing, Budget, Liaison, Maintenance, Audit, Bookkeeping, Tax Returns, Testing, Cashiering, Customer Service, Inventory, Inventory Control, Loss Prevention, Merchandising, Problem Resolution, Receptionist, Retail Sales, Sales Counter, Stocking, Drivers, Managerial, Networking, Marketing, Progress

FREELANCE DESIGNER Summary Multi-disciplinary designer with a strong marketing and entrepreneurial background. Experienced in leading design projects from start to finish, on time, on budget and with excellent quality. Seeking a creative position working with a top interior designer. Highlights Overall business operations Graphic design Project management Client, vendor & contractor relations Marketing & branding Trend analysis & market research Space planning Traditional fine art skills Computer drafting Design proposals & presentations Product sourcing, orders & invoicing Budget management Highlights Excellent time management skills Enthusiastic team player Quick learner Adept multi-tasker Energetic self starter Resourceful Conceptual thinker Customer-oriented Flexible Meticulous attention to detail Traditional fine art skills Proficient in Spanish Professional and mature Conceptual & schematic design skills Strategic thinker Deadline-driven Skills Advanced Adobe CS6, Illustrator, Photoshop Familiar with AutoCAD, Studio Designer, InDesign, with goals to learn SketchUp and Revit in near future. Accomplishments Founded an artisan wine brand with no previous wine industry experience Winner of 2012 "Rising Star" Award from NAWBO - National Association of Women Business Owners Spearheaded interior design, space planning, and installation for two successful Eco Chateau Wellness Spas Conceived brand name and visual concept behind Eco Chateau, a French inspired eco-friendly wellness spa Produced, secured sponsors, and organized a premier art show featuring 25 of LA's best artists at the legendary Sound City Recording Studios, which was attended by over 300 people, and featured in Huffington Post Japan, Juxtapoz, and LA Weekly. (soundandvisionartshow.com) Designed ecommerce websites and all marketing collateral for art show and wine brand Directed multiple creative projects and photoshoots for clients Scored in 99th percent tile on Johnson O Conner Research Foundation Aptitudes test in memory for design, ability to generate new ideas, and clerical speed/accuracy Presented in front of audiences of 200+, organized tradeshow booths in Germany, managed marketing budgets for a $50M company, managed portfolio of professional athletes and media VIPs Experience 04/2012 - Current Company Name － City , State Freelance Designer "Oh, Marie Fox. Everything she touches turns to amazing. Whether she is putting her brain to work thinking up some original and dazzling content, or putting her hands to work and creating something mind-blowingly beautiful, she always gives 100%, which is approximately 10% more than most people's 100%." - Nichole M, Founder of Sash Bag   Launched freelance design business specializing in graphic design, interiors, logos, website makeovers, business name generation and marketing. Hired to spearhead interior design of two successful Eco Chateau wellness spas (opened 2012 & 2014) Developed winning design proposal for unique women's fitness club, while competing against 10 other designers, including the designer of Equinox gym. 11/2009 - Current Company Name － City , State Founder Imagined and launched design-driven wine brand with innovative marketing concept Identified unique market opportunity and positioned the company to fulfill unmet niche in personalized gifting Successfully navigated all startup stages of product development: crafted business plan, analyzed competitors, researched target markets, setup LLC, obtained all necessary business and alcohol licenses, vetted suppliers, sourced wine, conducted qualitative research tastings, calculated pricing model and profit margins, developed sales channel and marketing strategies Built website, designed and wrote custom content for all marketing collateral, social media and blog Hosted over 50 wine events, exported wine to China. Featured on two of the largest packaging design websites (dieline.com, lovelypackage.com), KUSI Channel 5 TV, 102.1 KPRi Radio, Formes de Luxe French luxury packaging magazine, World Packaging News, Cool Hunting project, Trendhunter, Trendera, and more 09/2007 - 10/2009 Company Name － City , State Marketing Manager & Sportswear Product Line Manager Planned several large scale events, delivered presentations to audiences of 200+, oversaw marketing budgets for a $50 Million dollar brand, managed portfolio of professional athletes and media VIPs Collaborated with cross functional departments to build and execute long-term brand and product marketing plans Designed, organized, and managed several large scale consumer events, along with all tradeshow marketing initiatives and product logistics Initiated Thor's first online demographic survey for consumers and sales force. Compiled, analyzed, and suggested initiatives based on 1,800 consumer and 200 sales rep responses Constructed detailed and insightful product positioning Competitive Landscape, which was referenced and applauded by the General Manager, Sales Director, Creative Director, Product Designers, and Product Developers Appointed as key contact person with PR agency and media. Initiated weekly press release topics and assisted media with all product needs. Consistently received press in over 14 publications Directed product launch video with athlete Chad Reed which was featured on several major motocross websites Coordinated all web content for fall catalog launch; streamlined content with advertising and sales campaign to create consistent and unified brand message Developed new point of purchase displays, such as signage, goggle racks, window decals, and ceiling hangings Created new sales program with improved visual aesthetics and functionality Analyzed sportswear sales trends and feedback to develop new product line strategies Styled and directed athletes and models during photo shoot. Recognized as Thor's best sportswear catalog to date by General Manager and Sales Reps Education 2005 University of Wisconsin, Madison BBA : International Business / Marketing, Minor in Spanish

SOCIAL MEDIA ANALYST Professional Summary Positive and upbeat Customer Service Specialist bringing 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proven history of building trust with customers to promote satisfaction, resolve concerns and maintain long-term loyalty. Skills Social media platforms Complaint resolution Creative problem solving Medical terminology knowledge Account management Computer proficient Good listening skills Customer relationship management Sales proficiency Knowledge of credit disputes Career planning Closing techniques Spanish translation Interviewing Up-selling Record keeping and reporting Work History Social Media Analyst , 10/2018 to Current Company Name – City , State • Assist our community and help resolve inquiries accurately with empathy and on time •Investigate and resolve issues that are reported on social media such. •Identify inefficiencies in workflow's and suggest solutions • Recognize trends and patterns, and escalate issues outside the companies policy • Review the reported content within agreed turnaround times and standards of quality • Top 10% for Quarter 1&2 •High Accuracy • Display a strong bias to doing what's right for our community in support of leading social media objectives • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience Sr. Career Services Advisor , 02/2016 to 06/2018 Company Name – City , State • Assists students and graduates in securing employment in their field of training. • Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni. • Provides career coaching, including interviewing techniques and other job search skills training to students and alumni. • Top 10% in the department. • Team collaborations and meetings to identify areas of opportunity in making sure graduate is successful after finding work in their field of study • Completes telephone interviews and e-mail correspondence to prospective employers to determine their employment needs. • Puts in tasks through system (ZOHO) to provide graduates with resources (Uber, interview attire, academic coaching etc.). Customer Relations Controller , 04/2015 to 02/2016 Company Name – City , State • Responsible for all disputes that come from credit card companies, airlines and consolidator's • Recovered 2,000$ to 10,000 dollars monthly from previous and current dispute cases • Investigated reason for dispute. Reached out to clients to attain more information on their disputes • Built dispute packets with all information of customer's reservation made on Webjet.com and prepared paper work explaining all the information I've complied to fight dispute • Reviewed numerous amounts of reservations that were made on our site the night before just to make sure that the ticket/s being issued to customer were not fraudulent • Looked closely for IP address, billing address, area code, name, credit card information, departure city and destination along with when tickets were purchased. Investigated heavily that reservations being made were real reservations. I utilized social media to determine if the client has been to any of the cities or countries listed on the reservation to help solve the dispute • Worked in World Span to review reservations ticketed and Amadeus (Airline programs) • Received emails everyday by customers that book on our site. I was in charge of creating a separate cue that I worked out of to respond to client inquiries • Handled all escalated calls when client requested a supervisor • Created arbitration letters for court when it's been proven that the money is owed to us • Reached out to airline to ask for waiver to regain any money back before submitting dispute to Credit Card Company IS Escalations Supervisor , 12/2014 to 02/2015 Company Name – City , State • Explained status of dispute (case) as well as provide information we need to continue dispute process. • Checked with Visa when cases got to pre-arbitration • Closed out cases • Sent letters and faxes pertaining to dispute cases. • Researched cases older than 120 days. • Wrote off amounts after review and consideration. • Followed up with customers who request supervisor phone call. Disputes Coordinator , 06/2013 to 12/2014 Company Name – City , State • Assisted customers with any account related questions. • 3-way conferencing merchants to help resolve before going into a dispute. • Researched into different situations for customers and category their disputes in a program called "Chordiant" • Followed Up with customers to make sure previous situation has been taken care of, one call resolution • Reviewed documentation that needs to be submitted to build a stronger case on their dispute, set proper • Researched information on merchants to get subscriptions canceled for customers. • Worked with my supervisor and go over strategies that help engage associates with the work they do on a daily. • Attended “WOW" call sessions where I assist with determining which agents have performed above and beyond. • Implemented tips to assist with lowering average handle time. • Received award “ROAR" for being top 5% of the department. • Participated in focus groups and brain storm on what needs to be improved and what should continue. • Assisted with process improvement, help change different functions agents do daily by reviewing the information already provided to us the simplify it to make the customer experience smooth. Customer Service Representative , 07/2012 to 06/2013 Company Name – City , State Answered constant flow of customer calls Responded to customer requests for products, services and company information Consulted with outside parties to resolve discrepancies and create effective solutions Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns Provided primary customer support to internal and external customers in fast-paced environment Compiled customer feedback and recommended service delivery improvements to management Education High School Diploma Sickles High School - City , State Skills Social media platforms Complaint resolution Creative problem solving Medical terminology knowledge Account management Computer proficient Good listening skills Customer relationship management Sales proficiency Knowledge of credit disputes Career planning Closing techniques Spanish translation Interviewing Up-selling Record keeping and reporting Work History Social Media Analyst , 10/2018 to Current Company Name – City , State • Assist our community and help resolve inquiries accurately with empathy and on time •Investigate and resolve issues that are reported on social media such. •Identify inefficiencies in workflow's and suggest solutions • Recognize trends and patterns, and escalate issues outside the companies policy • Review the reported content within agreed turnaround times and standards of quality • Top 10% for Quarter 1&2 •High Accuracy • Display a strong bias to doing what's right for our community in support of leading social media objectives • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience Sr. Career Services Advisor , 02/2016 to 06/2018 Company Name – City , State • Assists students and graduates in securing employment in their field of training. • Build effective relationships with local and regional corporations, non-profit and government organizations and community partners to identify employment opportunities and to promote the school's qualified students, graduates and alumni. • Provides career coaching, including interviewing techniques and other job search skills training to students and alumni. • Top 10% in the department. • Team collaborations and meetings to identify areas of opportunity in making sure graduate is successful after finding work in their field of study • Completes telephone interviews and e-mail correspondence to prospective employers to determine their employment needs. • Puts in tasks through system (ZOHO) to provide graduates with resources (Uber, interview attire, academic coaching etc.). Customer Relations Controller , 04/2015 to 02/2016 Company Name – City , State • Responsible for all disputes that come from credit card companies, airlines and consolidator's • Recovered 2,000$ to 10,000 dollars monthly from previous and current dispute cases • Investigated reason for dispute. Reached out to clients to attain more information on their disputes • Built dispute packets with all information of customer's reservation made on Webjet.com and prepared paper work explaining all the information I've complied to fight dispute • Reviewed numerous amounts of reservations that were made on our site the night before just to make sure that the ticket/s being issued to customer were not fraudulent • Looked closely for IP address, billing address, area code, name, credit card information, departure city and destination along with when tickets were purchased. Investigated heavily that reservations beingmade were real reservations. I utilized social media to determine if the client has been to any of the cities or countries listed on the reservation to help solve the dispute • Worked in World Span to review reservations ticketed and Amadeus (Airline programs) • Received emails everyday by customers that book on our site. I was in charge of creating a separate cue that I worked out of to respond to client inquiries • Handled all escalated calls when client requested a supervisor • Created arbitration letters for court when it's been proven that the money is owed to us • Reached out to airline to ask for waiver to regain any money back before submitting dispute to Credit Card Company IS Escalations Supervisor , 12/2014 to 02/2015 Company Name – City , State • Explained status of dispute (case) as well as provide information we need to continue dispute process. • Checked with Visa when cases got to pre-arbitration • Closed out cases • Sent letters and faxes pertaining to dispute cases. • Researched cases older than 120 days. • Wrote off amounts after review and consideration. • Followed up with customers who request supervisor phone call. Disputes Coordinator , 06/2013 to 12/2014 Company Name – City , State • Assisted customers with any account related questions. • 3-way conferencing merchants to help resolve before going into a dispute. • Researched into different situations for customers and category their disputes in a program called "Chordiant" • Followed Up with customers to make sure previous situation has been taken care of, one call resolution • Reviewed documentation that needs to be submitted to build a stronger case on their dispute, set proper • Researched information on merchants to get subscriptions canceled for customers. • Worked with my supervisor and go over strategies that help engage associates with the work they do on a daily. • Attended “WOW" call sessions where I assist with determining which agents have performed above and beyond. • Implemented tips to assist with lowering average handle time. • Received award “ROAR" for being top 5% of the department. • Participated in focus groups and brain storm on what needs to be improved and what should continue. • Assisted with process improvement, help change different functions agents do daily by reviewing the information already provided to us the simplify it to make the customer experience smooth. Customer Service Representative , 07/2012 to 06/2013 Company Name – City , State Answered constant flow of customer calls Responded to customer requests for products, services and company information Consulted with outside parties to resolve discrepancies and create effective solutions Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns Provided primary customer support to internal and external customers in fast-paced environment Compiled customer feedback and recommended service delivery improvements to management

SUBSTITUTE TEACHER Professional Summary Enthusiastic and self-motivated professional, with experience as a youth worker, seeks an opportunity to enhance existing skills in working with vulnerable children and families. I am familiar with the challenges and difficulties that children living in stressful family situations face and am keen to offer support that facilitates lasting change. In my work with students, I have direct experience of the impact of abuse and neglect on children's development and functioning. I wish to work in partnership with other professionals to ensure that children grow up to achieve their full potential in safe, loving environments whether that is at home with their birth family or in alternative settings. Core Qualifications Analytical Thinking - Applies logic to solve problems and get the job done.  Knowledge of child development and the impact of abuse/trauma on children's functioning  Even Temperament Controlling emotions and not retaliating to negative behavior. Excellent communication - Can use language effectively to gather information and facilitate the exchange of ideas. Decision Making - Can make decisions and take responsibility for them. Ethics - Has personal and professional ethics and fosters a diverse and respectful workplace. Interpersonal Relations - Exhibits respect and understand of others to maintain professional relationships. Interpersonal Awareness: The ability to have and show empathy to others. Listens well and responds in a non-threatening way. Results Oriented - Achieves goals in a timely manner while providing excellent client service. Experience April 2015 to Current Company Name City , State Substitute Teacher Carried out programs of study prescribed in the lesson plans. Built rapport and relationships with students, families and staff. Created a classroom environment that is orderly and conducive to learning and appropriate to the maturity and interests of the students. Guided the learning process toward the achievement of curriculum goals and designated outcomes. Established and maintained consistent boundaries for students in regards to conduct and behavior. Ensured that students that are struggling or at-risk of failing receive appropriate support as needed. Explored reasons behind student's truancy or poor attendance in order to refer onwards to school counselors. Worked in partnership with school staff to achieve learning outcomes. Maintained communication with teachers and family's regarding student's achievements. Was mindful of and reported any incidents of abuse, exploitation or neglect to appropriate professionals in line with district policies. August 2012 to August 2015 Company Name City , State Youth Worker Built one on one relationships with students of various ages, ethnicities and backgrounds. Provided life skill training (budgeting, personal responsibility, integrity, job skills, etc) and mentoring to students. Assisted students with planning for college/university attendance. Supported students to grow in self-esteem, positive coping strategies, and social skills. Appropriately discussed difficult/traumatic life experiences with students (i.e. poor self-esteem, bullying, stressful home life, removal from birth family, foster care, etc); helping them to address negative emotions/beliefs surrounding these experiences. Empowered students to develop skills in leadership, communication, decision-making, and healthy boundaries. Provided support to students with learning difficulties. Maintained close links with parents/family to communicate child's progress. Encouraged the involvement of parents/family in participating in school and related activities. Reported any incidents of child protection/neglect in line with CRU policies. Took the lead in planning & organizing successful fundraisers benefiting students' ongoing development. Liaised with local community to enhance relationships with CRU. Assessed, budget, and execute organizational goals. Developed Bible studies for students. Built relationships with people to generate financial support for occupation. September 2010 to August 2012 Company Name City , State Mechanic Performed maintenance on airport and airline facilities and equipment. Performed regular preventive maintenance and corrective maintenance. Submitted manual encoding. Fixed and manage the conveyor belts and carousels. Installed and repaired fire and safety doors. June 2007 to September 2010 Company Name City , State Baggage Handler Assisted customers with luggage. Helped check-in customers bags boarding passes. Reported left behind luggage and contacted the owner. Managed checkpoint security lanes. Education Dallas Theological Seminary-Houston Campus Master of Arts : Christian Education Christian Education 2013 City , State Bachelor of Science : Christian Leadership/Biblical Studies Christian Leadership/Biblical Studies Skills ·         Computer literate and valid Texas driver's license/insurance ·        Great communication and note-taking skills  ​

SOUS CHEF Work Experience Sous Chef Jul 2010 Company Name － City , State Assisted cooks in the preparation of green salads, fruit salads and pasta salads. Worked the sauté and fry stations. Plated and distributed completed dishes to waiters. Improved the accuracy of filled orders by changing the procedure of sharing tickets. Took inventory and placed orders, assisted in the food and beverage operations. Front Desk Agent Company Name － City , State Assisted the Property Coordinator with daily tasks and worked on hotel computer programming systems Worked with HR department to control staffing and perform employee performance evaluations. Handled property functions on daily basis to ensure best performance and persistent upgrading in customer service, employee proficiency, performance, marketing, property ambience and income. Handled room reservation Adjusted auditing reports Received and send telephone messages and facsimiles. Front Desk Manager Jan 2013 to Jan 2014 Company Name － City , State Process guest registration including calculation and collection of payment Conduct night audit as assigned Processed all financial transactions including the verification and processing of credit card transactions in accordance with company policies and procedures and complete shift reports Maintain room status inventory Respond to guest inquires and request regarding hotel services, reservations, local attractions, directions, etc. Efficient in several software systems PBX and OPERA Perform work duties in accordance with safety and security policies and procedures Guest Service Recovery- Night Audit IHG Rewards Gold Level Rewards Champion Kept track of all enrollments for reward members Maintained excellence according to IHG's standards for monthly enrollments Completed several IHG Rewards Compliance training seminars. Baquet- Front desk Jan 2010 to Jan 2013 Company Name － City , State Assisted with administration work, contracts, contract changes, certificates. Prepared access cards, ordered products. Selected the right candidates for the company's needs. Became familiar with various laws such as ADA, FMLA, and Workers Compensation. Front Desk Agent Jan 2011 to Jan 2012 Company Name － City , State Accomplished appointment scheduling, data entry and revenue management, met sales goals. Interact with customers on a daily basis via face to face or multi-line phone Prep Cook (Banquet Upheld Department of Health policies by maintaining a sanitary and pleasant dining environment Prepared meals to customer satisfaction and performed inventory management. Shift Supervisor/ Host Jun 2007 to Dec 2007 Company Name － City , State In charge of all hosts/ hostesses during my time as shift supervisor, responsible for the front of the house. Checked time sheets to ensure employees were clocking out properly, trained new employees on POS system. Perform work duties in accordance with regulations such as OSHA, HAZCOM, and Blood Borne Illnesses. Career Overview A highly- motivated, productive and customer-focused team player with strong communication, interpersonal, organizational, time management, analytical and problem solving skills. Reliable and dedicated with the ability to grasp and apply new procedures quickly; organize and prioritize tasks to meet deadlines and adapt readily to new challenges. Core Strengths Promoting hotel facilities Customer service Hospitality Supervising Resolving guest disputes Project Management Marketing Experienced in multiple reservation systems Strong influencing & communication skills. In-depth knowledge of the hotel, hospitality, leisure and service sector. Able to identify, understand and give priority to urgent issues. Working long hours, under pressure and tight deadlines. Accounting Revenue Management Accomplishments Hilton Garden Inn Opening Team Member Woodbridge, Virginia Educational Background Master's , Business Administration 2015 Stratford University － City , State GPA: GPA: 3.8 Magna Cum Lade Business Administration GPA: 3.8 Magna Cum Lade Bachelors of Arts , Hospitality Management 2013 Stratford University － City , State , USA Hospitality Management Associate of Applied Science , Advanced Culinary Arts 2010 Stratford － City , State , USA Advanced Culinary Arts (C.C.) Certifications and Trainings City , State TIPS certified CPR-AED Certified Certified Food Handler, State of Virginia Food Management Professional, State of Virginia IHG Training OnQ Training Certified Culinarian 2010 Skills ADA compliance, auditing, computer programming, contracts, CPR, credit, customer satisfaction, customer service, data entry, Department of Health, financial, HR, inventory management, Cost accounting, marketing, access, PBX, policies, POS, safety, sales, scheduling, seminars, staffing, supervisor,

FINANCE AND OPERATIONS MANAGER Experience Finance and Operations Manager , 07/2017 to Current Company Name – City , State Brought on board to centralize progress in district. Task with overseeing designated managers that monitor employee productivity, timely scheduling and provide updated trainings. Institute policies, goals, objectives and procedures. Challenge to construct and maintain effective cash flow monitoring system, review financial statements, audit sales commission and activity reports. Analyze performance data to measure productivity and steer continuous improvement initiatives with emphasis on recognizing cost streams and reducing expenses. Authorize various software platforms for employees. Oversee inventory management, purchasing, and distribution. Realign internal processes with introduction of inventory recording systems for the district. Allocate monthly budget and create tentative forecast for proceeding month. Financial Analyst , 07/2013 to 07/2014 Company Name Selected to examine accounting records to compile financial information and reconcile reports. Incorporated detailed research to process journal entries and author financial reports. Proactively developed process analysis while maintaining clear open lines of communication with leadership. Scrutinized current and past financial data, trends and performance, to champion financial improvements. FINANCIAL IMPACT Boosted overall sales from $4M annually in 2017 to $6.7M in 2019 using direct actions to drive uptick in both revenue and number of locations for two consecutive years. Introduced sales auditing and cost auditing re-alignment by incorporating advanced Excel and RQ software which drastically decreased process from 2 - 3 weeks to 3 - 4 days and allotted for detection of variations up to $20K - $30K than before re-alignment. Took ownership of growth strategy by increasing number of locations under direct management going from 3 locations to 6 locations. Introduced simple budget forecasts to better examine spending patterns during the month versus at end of month. Forecasts and delegation restructuring allowed ability to cut cost from $600K per month down to $400K per month. Swayed upper management to create portal where all transactions could be automatically audited each day allowing team to monitor or investigate all cash audits and sales audits in one centralized location., Switched out multiple vendors-wholesale distributers-process to direct to manufacture program which reduced suppliers thus saving costs on routine operations of business. Realigned budget forecast to accurately monitor entire allocated budget. Devised new system to assign accounts to every consumer which significantly increased collection receivables. Work History Finance and Operations Manager , 07/2017 to Current Company Name – City , State Brought on board to centralize progress in district. Task with overseeing designated managers that monitor employee productivity, timely scheduling and provide updated trainings. Institute policies, goals, objectives and procedures. Challenge to construct and maintain effective cash flow monitoring system, review financial statements, audit sales commission and activity reports. Analyze performance data to measure productivity and steer continuous improvement initiatives with emphasis on recognizing cost streams and reducing expenses. Authorize various software platforms for employees. Oversee inventory management, purchasing, and distribution. Realign internal processes with introduction of inventory recording systems for the district. Allocate monthly budget and create tentative forecast for proceeding month. FINANCIAL IMPACT , Boosted overall sales from $4M annually in 2017 to $6.7M in 2019 using direct actions to drive uptick in both revenue and number of locations for two consecutive years. Introduced sales auditing and cost auditing re-alignment by incorporating advanced Excel and RQ software which drastically decreased process from 2 - 3 weeks to 3 - 4 days and allotted for detection of variations up to $20K - $30K than before re-alignment. Took ownership of growth strategy by increasing number of locations under direct management going from 3 locations to 6 locations. Introduced simple budget forecasts to better examine spending patterns during the month versus at end of month. Forecasts and delegation restructuring allowed ability to cut cost from $600K per month down to $400K per month. Swayed upper management to create portal where all transactions could be automatically audited each day allowing team to monitor or investigate all cash audits and sales audits in one centralized location., Switched out multiple vendors-wholesale distributers-process to direct to manufacture program which reduced suppliers thus saving costs on routine operations of business. Realigned budget forecast to accurately monitor entire allocated budget. Devised new system to assign accounts to every consumer which significantly increased collection receivables. Financial Analyst , 07/2013 to 07/2014 Company Name Selected to examine accounting records to compile financial information and reconcile reports. Incorporated detailed research to process journal entries and author financial reports. Proactively developed process analysis while maintaining clear open lines of communication with leadership. Scrutinized current and past financial data, trends and performance, to champion financial improvements. Education Master of Business Administration (MBA) Johnson and Wales University - City , State Bachelor's In Business Administration (BBA) : Finance Kathmandu University - City Summary FINANCIAL OPERATIONS ANALYST Excels at Financial Performance through Analysis, Reporting, and Value-Added Improvements Driven, customer-centric, revenue-focused Analyst with H1B status uniquely qualified in identifying challenges and developing collaborative solutions for financial sectors. Highly attuned with reducing cost expenditures and exceeding expectations. Developed expertise navigating financial management pipelines like accounting, reporting, internal controls, budgeting, analysis and performance management. Demonstrated command of communicating complex financial information to non-financial audiences. Certifications Core Competencies Finance | Operations Management | Data Analysis | Reporting | Auditing Policies & Procedures | Continuous Improvement| Financial Modeling | Communication Highlights Microsoft Office Suite | Various CRM Systems | Omni | SalesForce | QuickBooks | SLACK Accounting Auditing Budget Cash flow Continuous Improvement CRM Data Analysis Finance Financial Financial Modeling Financial reports Financial statements Inventory management Inventory Leadership Excel Microsoft Office Suite Operations Management Policies Process analysis Processes Progress Purchasing QuickBooks Recording Reporting Research Sales Scheduling Strategy Author Skills Microsoft Office Suite | Various CRM Systems | Omni | SalesForce | QuickBooks | SLACK, Accounting, Auditing, budget, cash flow, Continuous Improvement, CRM, Data Analysis, Finance, financial, Financial Modeling, financial reports, financial statements, inventory management, inventory, leadership, Excel, Microsoft Office Suite, Operations Management, Policies, process analysis, processes, progress, purchasing, QuickBooks, recording, Reporting, research, sales, scheduling, strategy, author

OWNER Summary Results-oriented individual with diverse background in management and customer service. Dedicated to providing excellent customer service and Strong work ethic, professional demeanor and great initiative. Highlights Microsoft Office proficiency Employee training and development Schedule management Results-oriented Dedicated team player Resourceful Bilingual in [Language] Arts and crafts aptitude Meeting planning Scheduling Concierge duties Operations management Marketing and sales specialist Excellent interpersonal and coaching skills Recruiting and selection techniques Interviewing Staff development/training Internet savvy Able to work independently and as a member of a team Comfortable with diverse populations Excellent relationship building skills Excellent writing and critical thinking skills Interpersonal, oral, and written communication skills Clear public speaking skills Strong organizational skills Seasoned in conflict resolution Customer-oriented Social media marketing Event planning Strong planning skills Supervision and training Client relations specialist Exceptional writing skills Event planning Microsoft Office Suite Dedicated team player Certified in Early Childhood Education Classroom management Parent/teacher conferences Behavioral/cognitive skills development Teaching, tutoring and counseling Effectively work with parents Motivating students Interactive teaching/learning Innovative lesson planning Conflict resolution techniques Calm and patient Curriculum development Excellent classroom management Excellent reading comprehension Accomplishments Customer Service   Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Administration   Performed administration tasks such as filing, developing spreadsheets, faxing reports, photocopying collateral and scanning documents for inter-departmental use. Sales and Promotion Planned and executed promotional events to market services. Successfully planned and executed corporate meetings, lunches and special events for medical students, residents and faculty. Program Management   Initiated and managed Student Technology Leadership Program (STLP), Customer Service Handled customers effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving problems to maximize efficiency. Experience Owner 04/2014 to Current Company Name City , State Non-medical senior care Event and party planning Shopping for all occasions (wedding, showers, groceries, etc.) Pet/house sitting. Administrative Assistant/Clerk Intermediate Healthcare 10/2010 to 05/2014 Company Name City , State Planning many aspects of graduation, recruitment, orientation and various other projects throughout the year. Responsible for tracking all resident evaluations and compiling results for monthly Evaluation Committee Meeting Ensuring all residents have completed all required components; throughout their four year residency. Supervising of various resident events. Registering residents for required courses and workshops throughout their four year residency. Working with faculty and staff to market and promote the residency program. Beauty Consultant 04/2003 to 05/2013 Company Name City , State Managed all customer accounts. Coordinated sales and promotional events. Tracking of product inventory. Account management. Administrative Assistant 11/2008 to 10/2010 Company Name City , State Assist Principal Investigators and Lab Personnel with Animal Protocol information requests. Compile, distribute and track Annual Reviews for all Animal Labs on campus. Participated in planning of Orientation for New Committee Members. Assisting with updates on all approved animal protocols and modifications to ensure accuracy. Creating and updating of office standard operating procedures. Administrative Specialist Associate/Program Manager 04/2007 to 05/2008 Company Name City , State (Laid off due to lack of funding for position) Administrative Manager Coordinator for K12 Grant Funded Clinical Scholars Training Program-Post-Doctoral. Managed application process including advertising, interviews, and arranging all materials. Planned and implemented all aspects of Graduation for Clinical Scholars. Coordinated meetings and scheduling of program events. Led planning of two-day Annual Symposium-including marketing, poster session for trainees, travel arrangements, invitation mailing and speaker arrangements. Administrative Assistant 01/2003 to 04/2007 Company Name City , State Provided Administrative support for the Family Medicine Clerkship, working with third and fourth-year medical students, as well as, support for the Faculty Development Institute. Communicated with students, faculty and physicians to coordinate student assignments. Coordinated student manual and preceptor manual updates, assembly and distribution on a semi-annual basis. Responsible for proctoring National Board Exam every four weeks. Initiated and developed procedures manual for clerkship. Academic Secretary III 01/2000 to 01/2003 Company Name City , State Administrative support for first through fourth year medical student components. Main student contact. Participated in planning and organization of week-long Comprehensive Clinical Assessment Exam for third-year students. Assisted in planning Orientation for third-year medical students. Coordinated and planned ongoing faculty and student meetings. Worked very closely with a variety of departments, faculty and programs within the medical school and external sources. Organized and prepared student syllabi, schedules and assignments for first and second year students throughout the year. Initiated and developed procedures manual for job position and daily office procedures. Education Bachelor of Science : Language, Literature, Communication and Theater Arts Social Science Eastern Michigan University City , State Curriculum: Early Childhood Education/Elementary Education Language, Literature, Communication and Theater Arts Social Science Interests Planning, marketing and fundraising for community events. Contributing time to church and community activities. Working with the elderly. Skills Account management Administrative support Program Management Advertising Marketing materials Meeting Planning Microsoft Office Personnel Program Planning Recruitment Research Sales Supervising and training Symposium Planning Travel arrangements, Planning workshops

PLANT OPERATOR Summary Certified Plant Operator with 6 years in Cryogenic Air Separation Unit Plant with proven ability to meet production deadlines. Eleven years military training and a Dedicated System Operator Versatile plant operator well-versed in monitoring and inspecting plant equipment. Highlights Maximizing Productivity and Profits Quality Assurance for product Leadership/Supervision Professionalism Dependable Hardworking Resourceful Punctual Honest Attention to Detail Team Player Accomplishments Operation of a $27 million Air Separation Unit Plant Mechanical, Chemical EngineerTraining Advanced Oxygen/Nitrogen Training Leadership Training Safety Training Recruit Basic Training Tow Tractor (aircraft) Tow Tractor ( equipment) Forklift CDL (expired) Experience Plant Operator 06/2009 to 02/2015 Company Name City , State Monitored process units and quality control testing performance for plant processes and water quality sampling. Operate and maintained filtration process units and water system control equipment. Made sound and logical judgments regarding process changes. Closely inspected equipment for any mechanical or safety issues. Reviewed the daily computer log and reported any inaccuracies in the process. Responded to and initiated proper corrections to process alarms. Routinely drained unwanted fluids. Coordinated ongoing maintenance and housekeeping of the plant. Read automatic gages at proper intervals to determine flow rate of gas. Recorded daily tank inventory. Daily plant inspections. Started up, shut down and checked plant processes. Directed routine preventative maintenance such as adjustments, cleaning and painting equipment. Maintained correct temperature, levels and pressures on process systems and equipment. Recorded all operating data on daily work sheets from laboratory analysis and flow metering equipment. Communicated effectively with operators and supervisors on a technical level. Executed field service work including all plant motor, compressor, chiller, piping, valve maintenance and repairs with little to no supervision. Performed quality control tests on lab equipment and lab analysis. Interpreted results of process control analysis and made adjustments to optimize plant performance. Maintained current knowledge about the latest operating and maintenance practices with continuing education courses. Trained new operators and implemented new division operator training program to improve retention rates and increase production. Sales Associate 01/2008 to 05/2009 Company Name City , State Sales of all plumbing indoor and outdoor materials. selling plumbing supplies and material, unloading trucks and stocking shelves. Auto Mechanic 01/2007 to 03/2008 Company Name City , State Service cars and trucks, tire repair, brake replacement, oil changes, transmission flush, radiator flush, all auto repair. Aviation Structure Mechanic 09/1996 to 07/2007 Company Name City , State Maintain liquid/gaseous oxygen and nitrogen systems. Remove, inspect and re-install oxygen components. Replenish and service liquid/gaseous oxygen and nitrogen containers, tanks, and holding carts. Daily safety inspection on aircraft and supporting oxygen and nitrogen systems. Apply operating procedures for servicing of aircraft, transfer trailers or direct filling equipment with liquid/gaseous oxygen and nitrogen. Perform ground checks and correct operation, mechanical work and upkeep of all aircraft oxygen and nitrogen systems and support equipment. Maintain aircraft safety equipment, canopy and environmental systems. Maintain aircraft fire extinguishing systems. Supervise 7 to 15 person work group. Use and supervise the use of computers for record keeping, reports, and inventories. Troubleshoot and repair malfunctioning equipment. Train subordinates in operation, maintenance, and repair of oxygen and nitrogen, canopy, environmental, fire detection and suppression and egress systems. Maintain shop publications, files, technical directives and manuals. Use trucks, forklifts and all ground support equipment. Maintain liquid/gaseous oxygen/nitrogen systems and safety equipment. Train, supervise personnel on rules and regulations, supervise personnel and maintain 15 to 45 aircraft. Education 2008 University of Montana City , State Mechanical Classes. 2005 Navy City , State Multiple education courses and training within the Navy. High School Diploma Trapper Creek High School City , State Skills Operating a Air Separation Unit to produce FDA quality Oxygen, Nitrogen, and Argon liquids. Troubleshoot/Maintain/Repair all motors, pumps, compressors, heat exchangers, piping and electrical components within plant site.

ASSISTANT ACCOUNTANT Summary Accountant/Business Consultant Objectives; Dynamic, creative and proactive Accountant seeking a long-term opportunity within the business community, where my professional, experience, education, and abilities would be advantageous to the growth of my employer and my self. Profile Summary *ACCA Finalist *Qualified Diploma in Accountancy with 10 years Financial Accounting, Public Finance and Financial Management experience Skills Financial Management Financial Performance assessment Financial Planning Accounting Compliance/Auditing/Assurance Cash Management Budgeting Financial Reporting Cash Flow Statements Business consultant/Advisor Business Management Accomplishments High Integrity. Good sense of customer care. Good judgment and decision-making skills ACHIVEMENTS. Best Cashier in Barclays Bank Zambia Limited in 2002. Best Back Office Clerk in Barclays Bank Zambia Limited in 2003 REFEREES 1. Anna Mwinga Corporate Affairs and Human Resources Manager National Milling Company P.O Box 31980 Lusaka Tel: 211 221149 Cell: 0977 757437 2. Moses Simpokolwe Human Resources and Administrative Officer National Science and Technology Council. Experience 09/2005 to Current Assistant Accountant Company Name Government of the Republic of Zambia. Reporting to the Accountant. Functions include:. Closing of monthly accounts and preparing financial statements for submission to the council (Board of Directors). Scrutinizing source documents for completeness, accuracy and validity. Extracting details of expenditure, assets and liability from accounting system in order to analyze and verify accuracy and validity. Preparing worksheets and assisting with the preparations of financial statements. Monitoring of expenditure and ensure they remain within authorized levels. Examining the validity of requests for increase in imprest levels. Preparing disbursement vouchers to replenish imprest. Auditing various accounting transactions, e.g payroll, education grants payments, travel claim, to ensure correctness of disbursements and adherence to relevant staff rules, financial regulations, administrative instructions and practices. Process payments to vendors for goods and services, including calculating, imputing and checking payments for correctness and communicating any discrepancies to supervisors. Computing staff entitlements and processing payments to staff members regarding their entitlements, including salaries, claims, allowances and monthly subsistence allowances. Reconciling bank statements for both local and foreign currencies by comparing transactions recorded on bank statements with accounting reports of the council clarifying any interpreting variances that may arise. Serving as approving officer for disbursements up to an authorized level. Providing guidance and training to colleagues as required. Verifying staff loans and advances. Preparing memorandum to various offices and sectors. Determine and verify salary data and generate reports. Certify, validate and update the payroll. Calculating end of contract gratuity and end of service benefits and payment of these benefits. Responding to queries from staff members and internal auditors. Monitoring and reviewing methods utilized to remit payments. Supervising investigations of non- receipt of payments. Assisting cashier in the daily operation of the cashier's unit responsible for the transfer of payments from the Ministry of Science and Vocational Training. Reviewing incoming payments instructions with regards to banking details and sources of funds. Prepare payments for final disbursement by the cashier. Dispatching payment instructions and cheques to banks. Creating receipts of deposits for all incoming funds. Assisting staff members with queries on payments of deposit - related issues. Assisting cashier in cash management. Conduct regular cash counts of all petty cash funds held at the Council. Monitor and analyze all transactions for entry into the accounting system. Investigating complaints of non-receipts. Monitoring cheque stock and ordering new as required. Filling and archiving documentation as required. Keeping up to date on documents/reports/guidelines that have bearing on matters related to programmes. Ensuring compliance with Internal and External auditors' recommendations and also with Government policies and procedures. Preparing correspondence to respond to enquires in respect of budget matters. Work frequent interaction with unit supervisors, administrative officer and staff, including personnel from Government Ministries. Maintaining fixed asset register for council using Sage Pastel Evolution. Provide regular and ad hoc budget and financial information to the sector in order to facilitate informed decision-making. Participate, through user feedback, in the development of budget and financial policies and procedures. Ensure that financial resources are fully and properly accounted for and that internal control policy is strictly enforced. Monitor and advice staff on the financial status of projects and programmes. Reconciling creditors accounts. Processing NAPSA, PAYE and VAT (Ensure compliance with all statutory matters). Liaising with Banks on Office Bank Accounts. Performing of duties as assigned by the Finance and Administration Manger. 01/2004 to 05/2005 Bank Clerk Company Name Reporting to the Branch Manager. Functions include:. Managing controlled stationery (cheque books). Customer needs and dealt with them appropriately. Monthly branch closed accounts. Investigating erroneous charges and taking appropriate accounting actions. Customer queries. Preparation of monthly deposits mobilized. Reconciling and reviewing suspense account and ensuring that proper clearance procedures have been followed. Carrying out other routine tasks in the office, e.g. filling vouchers. 09/2001 to 12/2003 Cashier Company Name Reporting to the Branch Head Cashier: Functions Include:. Providing customer services to a culturally diverse setting. Receiving personal and company deposits of local and foreign currencies. Making payments (withdraws) from personal and company accounts for local and foreign currencies. Journaling and batching of transactions. Posting of financial transactions on computer system. Sorting soiled notes. Balancing and reconciliation of Bank Control Accounts. Making payments to suppliers of goods and services. Raising and issuing managers cheques to customers. Education and Training 2008 Zambia Accountacy and Business Tuition Centre - ACCA II Part Qualified. 2001 Diploma : Accountancy National Institutes of Public Administration (NIPA) Accountancy 1995 Grade 12 (School Certificate) Kamwala Secondary School 1990 Chingwele Primary School Activities and Honors Member of Association of Chartered Certified Accountants (ACCA) Skills ACCA II, Accounting, Accountant, accounting system, administrative, ad, Auditing, Reconciling bank statements, banking, benefits, Budgeting, budget, Business consultant, Business Management, Cash Flow, Cash Management, Cashier, Closing, communications skills, interpersonal skills, concise, Council, customer services, decision-making, Dispatching, documentation, Filling, Finance, Financial, Financial Management, Financial Planning, Financial Reporting, financial statements, preparing financial statements, fixed asset register, funds, Government, grants, notes, Managing, Office, organizational skills, Organizing, PAYE, processing payments, payroll, personnel, policies, Receiving, Reconciling, Reporting, Sage, Sorting, spreadsheet, Sun, Supervising, Teamwork, word processing, written

CONSULTANT Summary Hard-working, entry-level Office Assistant, looking to apply my education and experience to a job in Administration. Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts. Highlights Microsoft Word, Excel, PowerPoint Detail oriented Planning/coordinating Team leadership Professional demeanor Customer Service Customer Satisfaction Critical thinker Excellent research skills Accomplishments Experience Company Name January 2010 to Current Consultant City , State Promote products. Plan and execute home parties. Educate customers about product with demonstration. Recruit other consultants. Help customers with individual orders. Conduct online parties. Maintain personal Tupperware website. Leadership and business accounting skills. Consulted Company Name June 2008 to January 2015 Caregiver City , State Assisted with adequate nutrition and fluid intake. Planned, prepared and served meals and snacks according to prescribed diets. Provided transportation, assistance and companionship to clients. Cleaned and organized patients' living quarters. Performed household tasks such as laundry, dusting, washing dishes and vacuuming. Positioned residents for comfort and to prevent skin pressure problems. Assisted with transferring residents in and out of wheelchairs and adaptive equipment. Provided personal nursing care in pre- and post-operative situations. Tended to patients with chronic illnesses. Assisted with ADLs. Sensitive to the needs of geriatric patients. Comforted patients and provided them with reassurance and encouragement. Company Name October 2010 to April 2011 Customer Service Associate City , State Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Cross-trained and provided back-up for other customer service representatives when needed. Worked as a team member performing cashier duties, product assistance and cleaning. Expressed appreciation and invited customers to return to the store. Assisted customers with store and product complaints. Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service. Recommended, selected and helped locate merchandise based on customer needs and desires. Communicated all merchandise needs or issues to appropriate supervisors. Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning. Organized the store by returning all merchandise to its proper place. Replenished merchandise shelves with items from the stockroom. Took special orders in person and over the phone to generate [dollar amount] of additional revenue. Processed merchandise returns and exchanges. Company Name March 2006 to June 2010 Day Care Provider City , State Organized activities that developed children's physical, emotional and social growth. Made nutritious snacks and meals for children. Established and maintained a safe play environment for the children. Monitored children's play activities to verify safety and wellness. Taught children personal care behaviors, including toilet training and feeding. Stayed current on all toy and child-related recalls and safety warnings. Continually encouraged children to be understanding and patient with others. Coordinated field trips to local parks, fire stations and zoos. Monitored educational progress by keeping detailed individual charts and files. 28 years infant care experience. Instructed children in health and personal habits including eating, resting and toilet habits. Carefully supervised children in play area. Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities. Conducted phone interviews with parents. Clearly communicated to children in developmentally appropriate way. Redirected children to encourage safe, positive behaviors. Created daily lesson plans for activities. Physically and verbally interacted with children throughout the day. Used clear communication and professionalism to develop constructive relationships with families. Used read-aloud time and alphabet games to promote early literacy. Prepared, served and cleaned up daily meals for children. Monitored supply and material inventory. Maintained a safe, clean and constantly supervised play environment. Sanitized all toys and play areas daily. Reported health concerns and posted health warnings in case of illness. Company Name June 2002 to February 2006 Seamstress City , State Cut fabric, sewed patterns for drapes, upholstery, window treatments. Carried industrial size bolts of fabric, operated various type of sewing machines. On occasion supervised department when lead/supervisor was absent, operated a 2 way radio. Helped achieve company goals by supporting production workers. Troubleshooted problems with equipment, devices or products. Company Name September 2001 to May 2003 Cook/Server City , State Handled raw seafood, prepared and served food for customers using knives, grill, fryer, crockpot, microwave. Accepted payment from customers and made change as necessary. Assisted co-workers. Cleaned and maintained the beverage area, display cases, equipment, and order transaction area Cleaned and prepared various foods for cooking or serving Cleaned bars, work areas, and tables Cleaned up spilled food, drink and broken dishes, and removed empty bottles and trash Executed various kitchen stations and assisted with, meat, fish, saute or pantry Greeted guests and sat them at tables or in waiting areas Inspected dining and serving areas to ensure cleanliness and proper setup Kept drink stations clean and ready for service Loaded dishwashers and hand-washed items such as pots, pans, knives Performed dishwasher duties Performed serving, cleaning, and stocking duties in establishments Prepared dishes following recipe or verbal instructions Prepared food items such as sandwiches, salads, soups, and beverages Stocked supplies in serving stations, cupboards, refrigerators, and salad bars Stored clean equipment and utensils Used all food handling standards Washed, peeled, cut, and seeded fruits and vegetables Completed closing duties, including restocking items and closing out the cash drawer. Checked in deliveries and signed off on products received. Company Name December 1998 to April 2002 Nail Technician City , State Owned and operated nail salon, performed manicuring/pedicuring services on clients. Managed all business operations of the nail salon firm such as billing, client contact database, supplies and stock. Educated clients about their nail care tips between follow up visits. Responded to customer inquiries in a friendly and professional manner. Greeted all guests and assisted them with requests and special services. Showed appreciation to resort guests by thanking them for their business. Organized salon paperwork and office files. Monitored and tracked salon product contracts and deliveries. Worked a flexible schedule to accommodate salon needs. Education University of Phoenix Jun 2014 Associates : General Studies Healthcare Administration City , State Health Information Administration coursework Oakridge Sr High Jun 1982 City , State Springfield College of Beauty Dec 1998 Post Secondary Coursework in General studies Minor in Accounting/Business City , State Nail Technician training Degree City , State Lane Community College High School Diploma/GED : General City , State , US General Skills Cash handling, Shipping and receiving, Professional and friendly, Careful and active listener,Multi-tasking, 10-Key, Active Learning, Calendaring, Customer Needs, Customer Service, Data Entry, Documentation, Email, Filing, Scheduling, Telephone Skills, Time Management, Travel Arrangements, Travel Booking, Travel Planning, Typing, Microsoft Excel, Microsoft PowerPoint, Microsoft Word,

FINANCE MANAGER Summary Assist an organization that can benefit from my extensive experience in Accounting, training auditing, contract bid preparation and negotiations. Over forty years experience in accounting including Controllerships, Accounts Payable, Payroll, Government Contracting, Auditing, Cost Accounting, Budgeting, and Subgrant Contracting. Organizations I have worked for include Manufacturing and Service Companies such as, Sandia National Laboratory, State of Nevada WIC Program and Office of Navajo Economics (ONEO). Performed many special projects, included preparation of budgets, preparation of Cost Accounting Systems including Cost Accounting System Disclosing Statements, CAS cost impact statements. Assigned liaison with DCAA, DCMA and CDCMA, costing system reviews, evaluation of cost proposals, and defective pricing reviews. Accomplishments Hexcel Corporation representative to Aerospace Industries Association (AIA) Cost Principles Committee. Worked with the AIA Committee in recommending a rewrite of 48CFR15 to refine the definition and determination of commercial pricing provisions. The committee recommendations are now part of the current regulations. Developed computer models, using Excel, to provide plant bidding models and corporate home office allocations to plants. Train Government Contracting Plant Controllers in contract accounting and bid processing. American Legion Fernley Post 37 Adjutant for 3 years. Experience Finance Manager April 2004 to June 2011 Company Name － City , State Responsible for development/monitoring program budgets; Plan and organize program accounting, review and evaluate costing reports, budget status, leases, contracts, and sub grants to identify problems/trends. Train state accounting staff in auditing of sub grants costing methods. Owner March 2001 to August 2004 Company Name － City , State Auditing of Alameda County Fair Food Vendors conformance to contact terms. Audit included Cash sales reporting and use of undercover shoppers. Reporting included reporting daily sales volume and undercover shopper's findings to Fair Management on over 50 vendors. Sales reports used in determining vendor's final space rental based on Sales Volume. Director January 1988 to January 2001 Company Name － City , State Responsibilities included review of Government contract proposals including supportability of direct cost rates and cost accumulation methods for eight plants. Company negotiation representative to DCAA, CACO, DCMA and Prime contractors in defending contract costing methodologies. Hexcel's Chief Financial Officer representative to plants regarding Government contracting and costing issues. Prior to assuming Director position, I Served two years as manager of contract accounting and proposal preparation on B2 Bomber material manufacturing contracts, three years as manager of corporate home office allocations to divisions and was assigned additional duties as manager of company accounts payable and payroll systems with a staff of eight employees. Resolved $8 million of accounts receivable issues related to sales of B2 Bomber material to Northrop Corporation. Senior and Special Projects Auditor January 1979 to January 1987 Company Name － City , State Performed contractor cost proposal reviews on bids related to materials, service and construction contracts being awarded by REECO under Operations and Maintenance (O&M) contract with Department of Energy (DOE). Performed various operational audits, special project audits and trained junior audit staff members. Assigned as Managing Auditor and negotiator for Construction change orders at the Tonopah Stealth Fighter Training base After completion of construction assigned operation audits supervisor. Operational audits included Salvage Sale Operations, food-purchasing procedures, housing operations. Assigned as REECO liaison to USAF Office Special Investigations (OSI) and DOE-Inspector General on investigations of Hot Line fraud assertions on Tonopah Fighter Training Base. Controller January 1978 to January 1979 Company Name － City , State Performed all controller functions for this privately owned fire company that contracted with several major cities and counties in Arizona and Tennessee. Staff included four accounting personnel for accounts payable, payroll, accounts receivable and general accounting. Controller January 1976 to January 1977 Company Name － City , State Approved by two CPA firms to the ONEO Board to assume Controllers function. Responsibilities included supervision of a computerized Fund Accounting system, streamlining accounting functions and training of reservation residences in operation of the computerized system in accordance with GAAP. Reduced accounting/computer staff from thirty-four to twenty-six employees. Decreased annual audit fee by over 40% by having staff prepare audit schedules. Education Bachelor of Science : Accounting , 1966 University of Albuquerque － City , State GPA: Graduated Cum Laude Accounting Graduated Cum Laude Skills Accounting, general accounting, accounts payable, accounts receivable, Auditing, budgets, budget, contracts, controller, CPA, Financial, Government, grants, home office, Director, Managing, materials, Office, negotiation, negotiator, OSI, payroll, personnel, Prime, proposals, proposal, proposal preparation, purchasing, reporting, Sales, supervisor, supervision Professional Affiliations American Legion Department of Nevada Children & Youth Chairman. Developed and implemented Hear Today-Learn Tomorrow program for American Legion Children and Youth Program that supports families help obtain hearing aids for hearing impaired children. Nevada American Legion representative to National Children & Youth Committee. Memberships American Legion Department of Nevada Hear Today-Learn Tomorrow Program Chairman. Associate member of American Bar Association (ABA)until 2002.

MINERALOGY ENGINEERING INTERN Summary Passionate graduate student in extractive metallurgy with solid industrial experience, a diverse academic background, and strong leadership and relationship-building skills. Education Colorado School of Mines 2016 Master of Science : Materials and Metallurgical Engineering City , State , USA Thesis work comprises of flotation fundamentals including zeta potential, contact angle, adsorption density as well lab scale flotation. Expected graduation date: May 2016 Aalto University 2014 Materials and Metallurgical Science City , Finland European Minerals Engineering Course. Studied plant automation, metallurgical plant design, and flotation. University of Miskolc 2013 Mineral Processing City , Hungary European Minerals Engineering Course. Focused on mineral processing including comminution and agglomeration. Wroclaw University of Technology 2013 Materials and Metallurgical Engineering City , Poland European Minerals Engineering Course. Took courses in hydrometallurgy, biometallurgy, pyrometallurgy, and mineral economics. Colorado School of Mines 2013 Bachelor of Science : Materials and Metallurgical Engineering City , State , USA Graduated with honors, cum laude. Experience Company Name June 2014 to September 2014 Mineralogy Engineering Intern City , State Working with lab and pilot plant scale project in minerals processing including flotation, magnetic separation, screening. Company Name May 2013 to August 2013 Metallurgical Engineering Intern City , State Developed and performed a study on several quality issues for anode production. Collaborated with operations, technical, and maintenance to ensure implementation of project. Conducted laboratory work for XRD/XRF measurements of ore. Company Name May 2012 to August 2012 Corrosion and Materials Engineering Intern City , State Researched and reviewed differing pipeline coating technologies in the academia realm. Conducted evaluations for existing commercially available coatings and provided a suggestion for their use. Company Name June 2011 to August 2011 Primary Process Intern City , State Provided assistance to technical operations, primary process, quality, and pilot plant. Developed and performed a study on several quality issues. Created a report with laboratory results that encompassed a solution to quality problems. Produced a plan for a new expansion of the plant. Affiliations Society of Mining, Metallurgy,and Exploration, Tau Beta Pi Engineering Honor Society, Blue Key Honor Society, Materials Advantage, Alpha Phi, International Intercollegiate Mining Games Accomplishments Cumulative GPA - 3.67 cum laude Involvement Tau Beta Pi Engineering Honor Society Director of Scholarship 2012 Skills Metallurgical, Metallurgical Engineering, Fundraising, Mec, Exploration, Metallurgy, Laboratory, Operations, Maintenance, Xrf, Coatings, Corrosion, Materials Engineering, Pipeline

FINANCE AND ACCOUNTING SPECIALIST Experience Finance And Accounting Specialist , 11/2005 to 11/2017 Company Name – City , State Collaborated extensively with auditors during preliminary and year-end audit processes. Reconciled financial accounts using Innoprise software. Assisted in the implementation of Innoprise and Water software. Managed all payments processing, invoicing and collections tasks. Processed invoice payments and recorded information in account database. Increased customer satisfaction by greeting visitors promptly and professionally. Improved communication efficiency as primary liaison between departments, clients and vendors. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Buyer , 07/1996 to 02/2005 Company Name – City , State Worked closely with managers to plan buys. Directed transportation initiatives to maximize efficiency. Performed detailed reviewed of high and low performing products. Recommended optimal suppliers after qualifying vendors and evaluating proposals. Negotiated favorable contracts and determined lowest possible cost, factoring in quality and reliability, by analyzing data. Administrative Assistant , 03/1990 to 05/1995 Company Name – City , State Planned travel arrangements, meeting agendas, supplied advance materials and executed follow-up for meetings and team conferences. Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Wrote reports and correspondence from dictation and handwritten notes. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Organized files, developed spreadsheets, faxed reports. Created weekly and monthly reports and presentations. Managed the day-to-day calendar for the company's senior director. Properly routed agreements, contracts and invoices through the signature process. executives and staff. Received and screened a high volume of internal and external communications. Managed daily office operations and maintenance of equipment. Executive Administrative Assistant , 11/1979 to 06/1985 Company Name – City , State Scheduled Board of Directors meetings and assisted with meeting materials and agendas. Maintained and coordinated executive and senior management vacation, day-to-day meeting and travel schedules. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Wrote and distributed meeting minutes to appropriate individuals. Software Tester , 06/1985 to 11/1989 Company Name – City , State Prepared and presented technical proposals for clients. Troubleshooter and resolved web application issues escalated from customer support and other departments with a 100% success rate. Assisted in the monitoring and reporting on websites traffic and performance. Developed application framework that served as the cornerstone for a highly successful thin-client web applications strategy. Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Designed complex interfaces to support third party systems. Booking Clerk , 07/1972 to 10/1979 Company Name – City , State Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Education Associate of Science : Accounting Business Lake Michigan College - City , State Accounting GPA: 25 Business Associate of Applied Science : Computer Science Accounting Milwaukee Area Technical College - City , State Computer Science Accounting GPA: 75 Associate of Arts : Material Management Houston Community College - City , State Material Management GPA: 00 Summary Diligent Office Administrative Assistant possessing 25 years of hands-on experience in performing front office duties. A creative problem-solver with outstanding critical thinking abilities. Adept at filing expense reports, managing calendars, and scheduling meetings. Capable of taking the initiative to help others. Highlights AR/AP Customer service orientation Billing and coding Microsoft Office Time management Excel spreadsheets Cash deposit preparation Scheduling and calendar management Resolving discrepancies Microsoft Word Invoicing and billing Microsoft Excel Skills administrative, AP, AR, Billing, conferences, contracts, client, clients, customer satisfaction, Customer service, customer support, database, dictation, senior management, faxes, finance, financial, human resources, Invoicing, notes, director, materials, meetings, Excel spreadsheets, Microsoft Excel, mail, Microsoft Office, office, Microsoft Word, presentations, processes, coding, proposals, quality, receptionist, reporting, Scheduling, spreadsheets, strategy, telephone, Time management, transportation, travel arrangements, upgrades, web applications, websites, year-end

COURT APPOINTED SPECIAL ADVOCATE FOR ABUSED AND NEGLECTED CHILDREN Summary Highly-motivated Licensed Social Worker with 7 years of experience working with children and adolescents in various environments. seeks to advocate, connect and collaborate with individuals and their families to help them overcome barriers that affect their daily life. Highlights Emergency response training Suicide risk assessments Basic Cardiac Life Support (BCLS) Certified .Case management . Excellent in organization and documentation Creating and following treatment plans .Collaborative .Culturally competent Experience September 2013 to Current Company Name City , State Court appointed special advocate for abused and neglected children Collaborated with Guardian ad Litem's, Child protective service workers, Mental health professionals, teachers and parents Maintained monthly contact with my client and their families. Evaluated and addressed individual client needs and concerns. Wrote court reports and case plans Maintained thorough case history records and wrote detailed reports. Managed caseloads and acted as an advocate for client rights.. February 2013 to Current Company Name City , State Emergency Medical Technician and Social Worker volunteer Assist with community public education Support prevention efforts Assist with local and major disasters Attend trainings and education seminars September 2015 to May 2015 Company Name City , State Social work Intern Semiweekly, worked under the indirect supervision of the school social worker. Conducted individual and group counseling and provided crisis management. Attended both IEP and staff meetings and worked collaboratively with teachers and parents. Individually created, followed and maintained intervention plans and kept detailed narrative reports of my client interactions. Assisted students with setting up outside resources and participated in risk assessments. Practiced cognitive behavioral and motivational enhancement techniques. Maintained a caseload of 10-15 clients, working under strict deadlines. September 2015 to May 2015 Company Name City , State Social Worker Intern Once a week interned at the elementary school with the school social worker for 7 hours. My responsibilities included individual counseling, group counseling, creating and following treatment plans, following behavioral plans, emotional support, and attending IEP meetings. Presented case history material for review and discussion with other staff members. Evaluated and addressed individual client needs and concerns. September 2014 to May 2015 Company Name City , State Social Work Intern Under the indirect supervision of the school social worker, once a week for an hour, I provided individual counseling. In addition I helped create personal plans of action in order for students to concentrate better while in the school environment. January 2009 to January 2013 Company Name City , State Child Care Provided daily summer and after school care for a young boy who has an autism spectrum disorder Completed summer school and regular school assignments, visited educational and physical fitness facilities, and assisted with behavior and emotional problems. Designed an effective behavioral modification program. September 2011 to May 2012 Company Name City , State Hippotherapy volunteer Accompanied occupational therapists in guiding medically challenged children during their Hippotherapy sessions. September 2011 to December 2011 Company Name City , State Research Intern Interned at Settlement Music school with a research team from West Chester University, assessing the correlation of poverty and learning. .Collected and maintained data. .Collaborated with teachers and staff around student schedules. .Assisted teachers with daily classroom activities. September 2009 to August 2011 Company Name City , State Girl Scout Leader Effectively coordinated and led Daisy Girl Scout troops for several years and assisted them through the moving up ceremonies. .Created lesson and activity plans. .Collaborated with parents. February 2008 to February 2010 Company Name City , State Foster care assistant Assisted with the care of 3 medical and special needs children, within the foster system. Effectively maintained and fed 2 children through a Gastrostomy tube. .Provided respite care for a child with autism and a heart defect Education 2015 West Chester University City , State Social Work Master of Social Work Education in program evaluation and policy analysis Continuing education in Recognizing and reporting child abuse Cognitive Behavioral Therapy coursework Structural Family Therapy seminar Cognitive processing Therapy Trauma informed education Acceptance and Commitment Therapy 2013 West Chester University City , State Psychology Bachelor of arts Deans List Admitted to honorary society Member of Autism Speaks U group 2011 Delaware County Community College City , State Psychology Associates of Psychology Presidents honor list Admitted to honorary society Skills Compassionate Active listener Experienced in working with individuals and groups Independent Strong communicator Knowledge of child development Self-Awareness Empathy Boundary Setting Time-management

CONSTRUCTION AND SITE MANAGER / SITE EXECUTION COORDINATOR Summary Registered Professional Engineer with extensive experience in global project and construction management. Team player adept at building relationships and communicating with multi-national project personnel, contractors, management, and other stakeholders. Resourceful problem solver capable of making sound decisions under pressure. Self-starter skilled in guiding challenging, high-workload projects from inception to turnover-safely, on schedule, and within budget-despite limited resources. Proficient with Microsoft Office and Adobe Pro. Expertise encompasses: *Bid & Specification Preparation *Contract Negotiations *Profit & Loss Responsibility *Budget Administration/Development *Expense Control and management *Leader Worksite Safety *Team Building & Mentoring *Workflow Planning *Facility Management & Maintenance *Civil, Environmental & Structural Engineering *Refinery, Water & Wastewater Pipelines *Management of Change (MOC) *Knowledge of various codes/standards (API, ASTM, AISC, DOT CFR 192 & 195, PSM) *Engineering, Refining, Offshore/Inland Water Projects *Project Scope development and management *Process Hazard Analyses (PHA) leader/participant *Pipeline Hot Tap & Stopple Skills Project management Construction Management Team Building Cost and Schedule control Bid & Specification Preparation Contract Negotiations Profit & Loss Responsibility Budget administration/Development Expense Control and management Engineering, Refining, Offshore/Inland Water Projects Interpersonal communication skills Excellent written and verbal skills Excellent communication skills  Leader Worksite Safety Team Building & Mentoring Workflow Planning Facility Management & Maintenance Civil, Environmental & Structural Engineering Refinery, Water & Wastewater Pipelines Management of Change (MOC) Knowledge of various codes/standards (API, ASTM, AISC, DOT CFR 192 & 195, PSM Project Scope development and management Process Hazard Analyses (PHA) leader/participant Pipeline Hot Tap & Stopple  Accomplishments USPCI/Laidlaw Environmental Services: Cut annual maintenance/repair/replacement costs by $750K+ through process improvements and contract negotiations. Phillips Petroleum Company: Saved $2M in landfill engineering and construction (hazardous/non-hazardous); saved $1M in liner installations; cut annual refinery road paving costs $500K; completed construction of a 199-foot flare tower three months early; managed five design and three fabrication yards for the jacking of the $500. Experience 03/2005 to 07/2016 Construction and Site Manager / Site Execution Coordinator Company Name － City , State Held responsibility for Flare And Relief Modifications (FARM), the largest Brownfield offshore project in company history; the $1B initiative involved installing ten flare booms and making major platform and piping modifications. Oversaw design and field works in Angola. Assisted in defining management of change (MOC) terms as well as developing and negotiating contracts. Directed a large international workforce comprising more than 350 contractors, Angolan, and company employees. Provided onshore and offshore construction of 14 offshore platforms and a 24-inch pipeline. Boosted production by almost one million barrels of oil while meeting a corporate and World Health Organization (WHO) objective to reduce flaring. Achieved ~8.7 million safe man-hours without a day away from work (DAFW) and with a record-setting total recordable incident rate (TRIR) of 0.18. Planned and executed multiple platform shut-ins ahead of schedule and at lower than predicted production loss volumes. Completed the project $100K under budget and within corporate milestones while delivering cost savings of $250M. Demonstrated consistent ability to lead functional departments in a matrix organization, manage multiple priorities and deadlines, and communicate effectively at all levels of the organization. Provided construction input on pipelines and subsea wellhead flow lines for the new $8B Rosebank floating production storage and offloading (FPSO) vessel, to be operated in some of the world's worst climate conditions, the North Atlantic. Interacted daily with 100+ operations, marine, safety, and contractor design team members from Korea and the US. Prepared bid packages and contract documents. Led construction, quality assurance/quality control (QA/QC), and systems completion teams with a staff of eight. Negotiated contracts with three Korean shipyards and ensured deliverables met contract specifications on time and within established budget. Served on a select four-person team that secretly negotiated a $2B single-source international contract that delivered estimated savings of $750M to the company. Directed all aspects of operations, including business, safety, engineering, planning, budgeting, site fabrication, and QA/QC of five modules totaling $2.5B for the Mafumeira Sul project in South Korea. Oversaw review and approval of marine plans, execution plans, Risk Management Plans (RMPs), HAZIDs, Process Safety Management (PSM) and Process Safety Risk Assessments (PSRs). Directed a total workforce of 3,000+, including 145 company office personnel. Drove efforts to minimize production loss, costs, and downtime as well as heighten safety awareness. Met project milestones for load-out of modules, in part by motivating the shipyard to hire additional staff. 03/2001 to 03/2005 Senior Project Manager Company Name － City , State Organized and led a newly established project management group, pointOne. Assisted sales in securing new projects. Negotiated contracts between the company and clients, outlining group duties. Saved a large client $1M on the design and construction of new shutdown valves and piping. Developed a successful proposal for a $200M US government contract to repair pipelines in post-war Iraq. Drafted the proposal and preliminary design that led to a project to complete a 90-inch water main re-route at Chicago-O'Hare Airport, preventing long-term water disruption to five cities. Guided the group to deliver $2M in revenue annually within two years of startup. Project and Construction Management Consultant Company Name － City , State Spearheaded engineering and construction projects for clients throughout Oklahoma and Louisiana, including Mobil, Continental Carbon, Envirotech, and Phillips Petroleum. Ensured fabrication and construction compliance to engineering drawings, standards, specifications, and quality assurance guidelines. Provided engineering and construction of thermal oxidizers and a plant water pipeline. Averted legal and community issues by leveraging right-of-way (ROW) expertise in advising a company not to lay its new pipeline in the proposed routing. Improved the productivity of a four-tank weld-out by modifying work crew organization and methods. Prepared a budget and presentation for a client that led to a new water line and elevated tanks; developed the bid package and contract for long-term maintenance of the five elevated water tanks. Led construction for several small inland water projects, a new production barge, and offshore platform modifications, extending a two-month contract to four years. Commended by clients for completing projects under budget and on time. 07/2016 to Current Consulting Project and Construction Manager Company Name － City , State Provide various clients with project and construction management services as required. Education and Training Master of Science : Civil Engineering University of Missouri Civil Engineering Bachelor of Science : Civil Engineering University of Arkansas Civil Engineering Transportation Worker Identification Credential (TWIC), Transportation Security Administration (TSA)/United States Coast Guard (USCG) Global Entry Card, United States Customs and Border Protection Capital Stewardship and Organizational Capabilities (CSOC) Supreme Certified, Chevron Corp - PMI/PMP developed Operational Excellence (OE) certified Activities and Honors Professional Engineering Licenses - Arkansas, Missouri, Kansas, Texas, Oklahoma, Illinois, Massachusetts, Arkansas, NCEES Industry Affiliations - American Society of Civil Engineers (ASCE), Concrete Reinforcing Steel Institute (CRSI)  Hold TWIC certificate Skills budgeting, budget, contracts, negotiating contracts, client, clients, design and construction, functional, government, Korean, legal, office, works, oil, Organizational, personnel, project management, proposal, quality assurance, QA, quality control, Risk Management, routing, Safety, sales, Transportation, weld

DIGITAL MARKETING SPECIALIST Summary I'm a creative retail-marketing professional with 10 years of experience managing omnichannel marketing campaigns. My specialties include digital marketing and media, direct marketing with a strong emphasis on direct mail, CRM and database testing, customer segmentation, event promotions, credit, loyalty and project management. I have the innate ability to effectively and efficiently execute complex marketing campaigns in a fast paced environment with tight timelines. Highlights Experience Company Name May 2013 to January 2015 Digital Marketing Specialist City , State Responsible for the discovery and development of marketing strategies for both desktop and mobile to drive traffic and sales while meeting ROI goals. Assisted in the development, launch and management of a customer acquisition and CRM retargeting program created to attribute in-store purchases to online behavior. Assist in the planning, execution and analysis of display advertising through various online media networks to support marketing campaigns. Optimize SEO and SEM campaigns utilizing reporting tools such as Google Adwords to review keyword performance and return on ad spend in support of merchandising focus and promotional cadence. Support new store openings and brand marketing events through geo-targeted digital media and marketing campaigns. Manage partnerships with affiliates in order to promote CRM offers and storewide promotions to increase traffic and sales both in-store and online. Leverage data to match customer's across devices and to identify new to file. Managed all digital media relationships such as YouTube, Hulu and Pandora. Assisted in the planning, launch and management of a brand sponsored Pandora station www.pandora.com/expressrocks. Company Name Current to January 2015 Account Director Account Director City , State for a large insurance and financial client. Manage a team of 4 account executives in the execution of omnichannel marketing campaigns. Allocate agency support and resources to ensure client assignments and day-to-day responsibilities are executed above and beyond expectations. Develop strategies and tactics to achieve client objectives within budget and on time. Manage vendors in the production and planning of omnichannel marketing campaigns including direct mail, email, web development and digital marketing. Assist in identifying and developing new projects and business opportunities for both our current client and future clients. Analyze data to apply results to future campaigns in an effort to execute more effective and efficient direct marketing campaigns. Company Name May 2010 to May 2013 CRM Specialist City , State Planned, executed and analyzed over 50 direct mail and in-store CRM campaigns that totaled approximately 150 million pieces circulated yearly. Specialized in database testing, customer segmentation, modeling and prospecting for direct mail campaigns executed both domestically and in Puerto Rico and Canada. Provided marketing support for partnerships with such programs as America's Next Top Model, SXSW, Coachella and Fashion Star, Managed credit and reward program that generated over $350 million in sales in 2010. Manage gift card budget of over $1 million for card production, promotional programs and maintain B2B partnerships. Assisted in the development and launch of the new Express loyalty program NEXT. Assisted in customer acquisition and brand awareness to support store grand openings both domestically and internationally. Company Name October 2007 to May 2010 Marketing Coordinator City , State Assisted in the coordination and launch of our redesigned web sites; asfurniture.com and vcf.com. Managed partnership with Columbus Crew to help in branding efforts. Assisted in new product launches and rebranding campaigns. Conduct competitive analysis for key markets. Maintained cross-functional partnerships with merchandising and merchandise planning to help support marketing campaigns. Proofed all advertisements for pricing, copy and product accuracy. Company Name September 2005 to October 2007 Senior Healthcare Sales Recruiter City , State Responsible for increasing sales through existing and new clients. Recruited, screened and managed over 175 healthcare professionals with roles such as RN, LPN, LSW, LISW, STNA and CNA. Created and executed direct mail campaigns that increased field staff by 20%. Responsible for generating new business with all types of healthcare facilities. Responsible for planning, marketing and executing seasonal vaccination clinics. Education Franklin University 2005 B.S : Marketing Marketing Promotions and Public Relations City , State GPA: Dean's list 2005. Marketing Marketing Promotions and Public Relations Dean's list 2005. North Central State College 2003 business data communications City , State business data communications Skills Digital Media, Digital Marketing, Social Media, E-Mail, Direct Mail, Mobile, Promotions, Branding, Customer Acquisition/Retention, Analytics, Budgeting/Forecasting, Database Marketing, Testing, Customer Segmentation.

FINANCIAL ACCOUNTANT Professional Summary Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Top producing sales professional and expert in the Solar  industry. Dynamic communicator who consistently exceeds goals and company expectations. Regulatory Reporting Supervisor with 8 years experience.  Areas of expertise include Accountng & Finance reporting skills. Skills USGAAP principles Cash flow analysis Accounting operations professional Oracle proficiency Hyperion Financial Management specialist Account reconciliation specialist MS Office Suite Budget analysis Experience with Regulatory filings FFIEC 031 & 041 Call Reports FRY9C Filings Fiscal budgeting Strong in MS Word and Excel Accounting procedures consultant Invoice and payment transactions Operations analysis Consolidations Finance and accounting Strong banking ethics Balance sheet expertise USGAAP principles Cash flow analysis Accounting operations professional Oracle proficiency Hyperion Financial Management specialist Account reconciliation specialist MS Office Suite Budget analysis Experience with Regulatory filings FFIEC 031 & 041 Call Reports FRY9C Filings Fiscal budgeting Strong in MS Word and Excel Accounting procedures consultant Invoice and payment transactions Operations analysis Strong verbal communication Self-motivated Budgeting and finance Team leadership Data management Consolidations Finance and accounting Strong banking ethics Balance sheet expertise Staff development Risk management processes and analysisonflict resolution Project management Work History Financial Accountant , 11/2017 to 03/2018 Company Name – City , State Ensured communication of and compliance with accounting policies and procedures for AAA Northeast and Subsidiaries (Club) Analyzed financial information communicated from various departments and subsidiaries of the Club to Finance. Prepared monthly journal entries and accruals for the monthly close process. Provide and prepare monthly financial statements for executive management. Prepare monthly reconciliations and account analysis for senior management Prepared financial Information using Vlookup, Pivot Tables & updated financial schedules using Excel. Solar Energy Consultant , 05/2017 to Current Company Name – City , State Called on Residential and Commercial customers for their solar needs. Work with networking groups to build relationships to increase sales. Building sales by utilizing social media marketing, trade shows and other techniques to generate sales. Created self generated leads by going door to door in established neighborhoods using sales techniques acquired from training classes. Prospected, qualified and secured new business with small-to-medium sized clients using strategic selling skills. Solar Energy Consultant , 03/2014 to 05/2017 Company Name – City , State Managing Ambassador Program. Created a network of steady referral business. Educated customers in their homes on alternative clean energy solutions. Designed Solar Systems to determine weather or not the customer would be able to benefit from it. Business Analyst III , 04/2016 to 03/2017 Company Name – City , State Perform complex general accounting functions including preparation of account analysis and balance sheet reconciliation Perform ad hoc analysis with Lines of Business to ensure proper mapping lines up with all general ledger accounts on a monthly basis. Provide analysis to Lines of business entities to ensure all procedures are being met and maintained during the separation process. Efficiently and effectively participates in large complex projects across business units, product lines or business processes with focus on banking application systems interfacing into general ledger/reporting systems Possess a strong understanding of financial statement and accounting concepts including general ledger test environments, system processes and balance controls. Assures transaction flow diagrams and financial data mapping documents identify control points, mitigate risks and eliminate non-value added processes. Treasury Analyst , 07/2012 to 07/2015 Company Name – City , State Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Proposed and published metrics and KPIs to be incorporated into the monthly financials and scorecards. Collected and reported monthly expense variances and explanations. Performed periodic budgeting/modeling to project monthly cash requirements. Established operational objectives and work plans and delegated assignments to subordinate managers. Analyzed and researched reporting issues to improve accounting operations procedures. Modified a comprehensive financial reporting package to reflect growing organizational complexity. Prepared accurate financial statements at end of the quarter. Derivatives Middle Office Analyst , 02/2005 to 07/2012 Company Name – City , State Performed complex general accounting functions, including preparation of journal entries, account analysis and balance sheet reconciliations. Prepared accurate financial statements at end of the quarter. Prepared financial pages for presentation to senior management. Maintained [100]% accuracy in calculating discounts, interest and commissions. Facilitated successful internal and external audits through sound and thorough documentation. Posted receipts to appropriate general ledger accounts. Balanced monthly general ledger accounts to accurately record cost and month end accruals. Reconciled debit reports, margin reports and trade settlement reports to reach in-house goals and objectives. Used investment instruments in complex option hedging strategies and trading scenarios, including fixed income and equity securities. Enhanced the operational risk application to capture regulatory findings from agencies such as SEC and OCC. Consolidated financial data and materials for key leadership meetings. Complied with regulatory requirements, including the Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. Maintained strict confidentiality of bank records and client information Maintained friendly and professional customer interactions. Regulatory Reporting Supervisor , 11/1997 to 02/2005 Company Name – City , State Trained new team members on applying due diligence procedures and regulatory mandates. Audited and documented all processes and procedures for the new accounts department. Wrote procedures for internal and external auditing purposes. Complied with regulatory requirements including Bank Secrecy Act, Anti Money Laundering, OFAC, USA Patriot Act, Privacy Act and Community Reinvestment Act. Trained and directed 4 new hires during department orientations. Enhanced the operational risk application to capture regulatory findings from agencies such as SEC and OCC. Modified a comprehensive financial reporting package to reflect growing organizational complexity. Maintained integrity of general ledger, including the chart of accounts. Analyzed monthly balance sheet accounts for corporate reporting. Generated financial statements and facilitated account closing procedures each month. Analyzed and researched reporting issues to improve accounting operations procedures. Supervised and coordinated projects for external auditors and examiner evaluations. Articulated audit findings, risks and detailed recommendations to upper management. Reported internal control issues to management and supplied comprehensive recommendations to mitigate the associated risks. Education Bachelor of Science : Accounting , 1993 Rhode Island College - City , State Accounting Skills Account reconciliation, Budget analysis, business processes, Cash flow analysis, due diligence, external auditing, external audits, Financial Management, financial reporting, financial statements, financial statements, general ledger, general ledger accounts, Hyperion, Oracle, Pivot Tables, sales, trade shows

FINANCE ACCOUNTANT Summary Staff Accountant proficient flexible who adapts seamlessly to constantly evolving accounting processes and technology. Adept at budget forecasting, financial reporting and successful at managing multiple projects. Consistently meeting deadlines under pressure. Extensive knowledge of Accounting Software and processes. Highlights Accounting operations professional Compliance testing knowledge Managerial aptitude Account reconciliation expert Ethical approach to finance Accounts receivable General ledger accounting skills Accounts payable Financial statement analysis Invoice coding familiarity Analytical reasoning Intuit Quick Books specialist Payroll Budget forecasting expertise Accomplishments Formally recognized for excellence achieved in financial analysis, budgeting and forecasting. Operated computers programmed with accounting software to record, store, and analyze information. General Ledger Accounts Maintained accurate accounts including cash, inventory, prepaid, fixed assets, accounts payable, accrued expenses and line of credit transactions. Extensive experience with Financial Statements audits, reviews, compilations and audits for Governmental organizations. Researched and resolved billing problems that had been previously missed. Increased compliance for the cash management department by aiding in internal and external audits. Experience Finance Accountant 05/2012 Company Name City , State Monitored new trends and technologies as they applied to audit areas for 23 funds. Worked on collaborated extensively with auditors during preliminary and year-end audit processes for 23 funds. Managed accounting operations for a total of 28 funds, accounting close, account reporting and reconciliations. Received 86 statements, to record, and cash, checks, and over 16,985 vouchers as well as reconciled records of bank transactions. Performed debit, credit and total of 196 accounts on computer spreadsheets/databases, using specialized accounting software. Systematically prepared documents and assembled financial statements for independent auditors.  Guided firm reconciliation, annuity funds, pension funds, annual reporting, and management of investments. Aligned all financial activity with the regulations of the GAAP.  Updated investment records upon funding of investments. Updated confidential employee banking information with accuracy. Maintained accounts receivable for all 23 funds with documentation electronically and on paper. Processed 189 journal entries, 68 online transfers and 2,398 payments. Staff Accountant 01/2011 to 03/2012 Company Name State Guided firm reconciliation, payroll, annual bonus, pension funds, annual reporting, and management of investments. Investigated and resolved discrepancies in monthly bank accounts while under tight deadlines. Revised and streamlined inefficient work procedures with automation software. Reduced time and costs and increased efficiency by introducing new accounting procedures. Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Accountant 05/2005 to 09/2010 Company Name State Tracked all capital spending against approved capital requests. Thoroughly reviewed financial statements. Verified details of transactions, including funds received and total account balances. Coded the general ledger and processed vendor invoice payments. Coordinated approval processes of all accounts payable invoices. Rectified escalated accounts payable issues from employees and vendors. Conducted month-end balance sheet reviews and reconciled any variances. Processed bank reconciliations and financial reports to verify practice of proper due diligence. Maintained accounts receivable documentation electronically and on paper. Issued 5 paychecks and over 200 vendors and suppliers on a weekly basis. Corporate Accountant 02/1998 to 11/2004 Company Name City , State Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Verified and logged in deadlines for responding to daily inquiries. Coordinated meetings with other department managers. Supervised and trained billing and collection staff. Education Associate of Arts : Business Business Management 1978 Midwest Business College City , State , USA Business Business Management Continuing education courses focusing on the Major Changes within the Accounting Standards. Advanced Financial Accounting, Revenue Recognition, and Specialized Industry GAAP Skills Account reconciliation, Accounting, accounting software, Accounts payable, Accounts receivable, accounts receivable, administrative, approach, automation, balance sheet, bank reconciliations, billing, Budget, credit, databases, debit, documentation, due diligence, finance, Financial Accounting, financial reports, financial statements, Financial statement analysis, forecasting, funds, general ledger, General ledger accounting, investments, Managerial, meetings, Payroll, processes, coding, Quick Books, reporting, Revenue Recognition, spreadsheets, year-end

HR GENERALIST Professional Profile Responsible administrative support professional with extensive experience in Project Management and Finance environments. Organized and detail-oriented with strengths in project management and inventory control. Certified Professional in Human Resources (PHR) with additional state certification from US Armed Forces offering a 9 year HR career distinguished by commended performance and proven results. Extensive background in HR generalist affairs, including experience in employee recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation, HR records management, HR policies development and legal compliance. Demonstrated success in negotiating win win compromises, developing teambuilding programs, and writing personnel manuals, corporate policies, job descriptions and management reports. Qualifications Staff Recruitment & Retention Employee Relations Alternative Dispute Resolution (ADR) Benefits Administration HR Program/Project Management Orientation & OnBoarding HRIS Technologies Training & Development Performance Management Organizational Development HRIS applications (UltiPro, PeopleSoft Enterprise Human Resources, ADP) MS Office (Word, Excel, PowerPoint, Access, Outlook) Relevant Experience Improved department efficiency 80  % through implementation of strategic workflow and process improvements. Managed major office relocation with only one day of downtime. Improved department efficiency 80% through implementation of strategic workflow and process improvements. Experience HR Generalist 12/2004 to 01/2012 Company Name City , State Provides voice and data communications systems for small and midsized companies. 2004 present Recruited to help open new company  HR branch in  Germany guiding the startup and management of a full spectrum of HR operations, systems and programs. Worked with senior management to create HR policies and procedures recruit employees create group benefits databases and develop orientation, training and incentive programs. Manage leave of absence programs and personnel records administer benefits enrollment and programs administer HR budget and handle HR generalist workplace issues. Key Results: Played a key role in ensuring the successful launch of US  Army office. Structured and implemented programs and policies in the areas of training, compensation structures, benefits packages, incentives and new employee orientation. Fostered a teamwork/open door environment conducive to positive dialogue across the organization. Personal efforts were cited as the driving force behind branch's employee retention rate of 89% within an industry where high turnover is the norm. Negotiated approximately 50 salary offers and dozens of sign on bonuses/relocation packages annually at both the exempt and nonexempt level. Brought workers' compensation program into full compliance. Instituted preferred providers list and trained managers and associates on procedures to follow in case of injury. Reduced benefits costs by 15% annually through meticulous recordkeeping and ensuring that company did not pay for benefits for which employees were ineligible. Wrote employee manual covering issues including disciplinary procedures, code of conduct, FMLA policy and benefits information. Introduced company's first formal performance review program, creating a flexible and well received tool that was later adopted company wide. Revised job descriptions across all levels and 50+ categories. Shadowed" and interviewed employees to construct an accurate picture of the duties and skills required for each position. Supervisor Company Name City , State Leading home healthcare company employing 4,500 professionals. HR Representative Company Name HR Assistant Promoted to fulfill a broad range of HR functions, including recruiting and training employees, administering benefits, overseeing disciplinary action and managing HR records. Cochaired annual flexenrollment meetings, resolved conflicts between employees and insurance carriers, coordinated health fairs to promote employee wellness and performed exit interviews. Key Results: Trained 25member management team on interviewing techniques and best practices, conducting workshops and oneonone coaching sessions that contributed to sound hiring decisions. Codeveloped company's firstever standardized disciplinary procedures and tracking system that insulated company from legal risk and ensured consistent and fair discipline processes. Devised creative and costeffective incentive and moraleboosting programs (including special events and a tiered awards structure) that increased employee satisfaction and productivity. Reworked newhire orientation program to include HR information and company resources. Saved company thousands of dollars every month by reducing reliance on employment agencies. Brought the majority of formerly outsourced recruiting functions inhouse to reduce billable hours from 200+ to less than 15 per month. Education Associate of Applied Science : Business Administration 2016 Ecotect Institute City , State , United States Worked concurrently during college as a sales rep and team supervisor for ABC Video Store. Affiliations Complete ongoing training in the areas of compensation and benefits, employee and labor relations, leaves of absence, workers' compensation and workplace safety/security. Skills ABC, ADP, ADR, benefits, Benefits Administration, budget, coaching, US Army databases, driving, Employee Relations, training employees, special events, senior management, hiring, home healthcare, HRIS, Human Resources, HR, insurance, legal, managing, meetings, Access, Excel, MS Office, office, Outlook, PowerPoint, Word, Enterprise, Organizational Development, PeopleSoft, Performance Management, personnel, policies, processes, Project Management, Recruitment, recruiting, sales, sound, Structured, supervisor, teamwork, Video, voice and data, workshops

COMMUNICATIONS DIRECTOR/EVENT PLANNER Professional Experience Communications Director/Event Planner January 2008 to April 2014 Company Name － City , State Created and launched a comprehensive communications program for Department, which resulted in increased visibility and awareness of the Department's activities. Developed and executed media plans, including social and paid media. Organized and managed all details of Department's annual event showcasing Iowa's centenarians, including securing attendance by Iowa's governor and lieutenant governor. Director of Communications January 2000 to December 2007 Company Name － City , State Successfully led all external communication efforts for the Department including handling publicity and working closely with the media, which increased visibility and awareness of the Department's activities Liaison for the Department with several agricultural-based committees and advisory teams, collaborating on various initiatives to increase public knowledge and raise funds Conceptualized and authored News To Grow On column for the Iowa Secretary of Agriculture, which ran in rural newspapers and other printed media outlets throughout Iowa Administered The Good Neighbor Award, a first-in-the-nation initiative that honors Iowa's livestock producers for their environmental and animal stewardship Media Consultant for the NASDA (National Association of State Departments of Agriculture) U.S. Food Export Showcase. Received the Leveraging/Collaboration Award for 'superior performance and innovation' from the FDA (Food and Drug Administration) as a member of the Monkey pox Interagency Work Group. As a member, I implemented a collaborative multi-Federal, State and Local agency response to an outbreak of a zoonotic animal disease. Development Coordinator/Event Planner September 1997 to May 2000 Company Name － City , State Successfully led all fund raising activities, volunteer recruitment and event planning for the nonprofit agency. Managed the popular annual PPGI Book Fair held at the State Fair Grounds, resulting in record sales for each of the two years involved. Received "Star Performer" award for organizing and supervising sold out annual dinner, and securing Dr. Ruth Westheimer as keynote speaker. Education Degree : Political Science/Public Administration Grandview University Political Science/Public Administration Associate Degree : Paralegal/Legal Research and Writing Des Moines Area Community College Paralegal/Legal Research and Writing Certificate in Fund Raising Management University of Indiana/Center of Philanthropy Interests Iowa Council on Homelessness: participated in discussions and voting on efforts to remedy homelessness in Iowa Iowa Food Bank and the World Food Prize Hunger Summit: participates in organizing events to help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events with Iowa Insurance Division and Attorney General's office for public outreach to Iowans Governor's Volunteer Iowa Initiative: coordinated the Department's volunteer response for the statewide initiative Iowa Council of International Understanding: volunteer event host Drake Community Center: worked with inner-city youth on improving their writing and literacy skills Iowa Lutheran Services: Volunteer teacher in the ESLP (English as a Second Language Program) Additional Information BOARDS AND COMMITTEES/COMMUNITY ACTIVITIES Iowa Council on Homelessness: participated in discussions and voting on efforts to remedy homelessness in Iowa Iowa Food Bank and the World Food Prize Hunger Summit: participates in organizing events to help end hunger State Emergency Operations Center (SEOC)/Homeland Security: helped coordinate emergency preparedness communication efforts within various state agencies Inter-Agency State Committee: coordinated events with Iowa Insurance Division and Attorney General's office for public outreach to Iowans Governor's Volunteer Iowa Initiative: coordinated the Department's volunteer response for the statewide initiative Iowa Council of International Understanding: volunteer event host Drake Community Center: worked with inner-city youth on improving their writing and literacy skills Iowa Lutheran Services: Volunteer teacher in the ESLP (English as a Second Language Program) Skills agency, Book, Consultant, event planning, Fund Raising, funds, innovation, leadership, managing people, media plans, mentoring, newspapers, organizing, profit, project management, public relations, speaker, public speaking, publicity, recruitment, sales, supervising, writing skills

DIRECTOR OF DIGITAL INNOVATION AND STRATEGY Executive Profile Cost-conscious, reliable project manager offering a proven history of success supervising, planning, and managing one or more multifaceted digital projects with multiple deliverables, complex dependencies and budgetary restrictions Senior Digital Marketing professional with extensive experience and ability to drive strategic initiatives in the areas of business growth, leadership and organization effectiveness. Ambitious Strategy and Innovation Director who creates strategic alliances with organization leaders to effectively align with and support key business initiatives. Builds and retains high performance teams by hiring, developing and motivating skilled professionals. Experienced professional in the following areas: Project Management, Change Management, Process Development & Redesign, Strategic New Initiatives, and Deployment of Various Web Based Tools Skill Highlights Digital Media Operations Project Management Negotiations Management Business Development Team Leadership Product Development Budget Management   Strategic and Analytical Thinking Business Planning  Professional Communications Business Intelligence Benchmarks and Timelines  Core Accomplishments As a digital director, I successfully led and managed centralization of resources and projects and standardized all reporting, campaign management, and development across all properties in Philadelphia, New Jersey, Florida, Alabama, and Western Pennsylvania. I worked directly with the CEO and VP of digital in developing project plans, managing timeline, and work streams. Provided status updates to senior management and board of directors ensuring team met benchmarks in a timely manner Promoted to position by successfully executing business development projects as Director of Online Operations.  Professional Experience Company Name June 2012 to Current Director of Digital Innovation and Strategy City , State Maximize productivity by setting clear expectations and proactively communicating project status, issues and risks to internal stakeholders and top management Draft and distribute project objectives and tasks to various in house and outsourced teams Assess project issues and identify solutions to meet productivity, quality and customer goals Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects Guarantee the attainment of key milestones by proactively tracking metrics and project outputs Mitigated risk by identifying, escalating and resolving issues across multiple delivery groups and/or projects Create new strategic initiatives, product development, marketing intelligence, planning and implementation for all digital media properties Management of products, services, experiences, platforms and tools from concept to execution Established and help create Company visions for digital product changes and additions; define requirements of the various products to meet market demands · Create statistical models based on digital product performance Set guidelines and specifications cross-functionally with designers software development engineers, digital media directors, and external partners to guarantee a smooth and efficient project and product delivery Establish shared vision across company by building consensus on priorities leading to strategy and project specific execution. Company Name March 2010 to March 2011 Director of Ad and Online Operations City , State Created, maintained and presented regular (weekly, monthly, and quarterly) campaign status and metric reports as well as develop ad-hoc reports to support strategic planning and fact based analysis. Contributed to the monthly and quarterly revenue recognition process by assuring that all impressions are correctly reported and communicated to clients. Enforced - through functional groups - productivity, quality and process requirements in  accordance with real company needs. Acted as liaison with external parties on matters relating to the procurement of services for the company\'s products. Reviewed and managed solutions to inventory problems, resolved under-delivering campaigns, works with Editorial and/or other teams to optimize advertising Used Web-Analytics platforms such as Omniture and Web-Trends to prepare various analytical reports   Configured and set up campaigns on various exchanges such as Google AdX, Bust Backplane, Open X, and Six Apart Implemented impression verification and research pixels for view through analysis. Company Name September 2006 to June 2012 Director of Online Operations City , State Project Managed centralization of Content Management System and standardized all interactive ad campaigns and traffic reporting across all properties in Philadelphia, New Jersey, and WesternPennsylvania. Developed the project plan and managed the project work streams. Provided status updates to leadership and ensured project team completed on tasks in a timely manner Managed relationships with third party sales agents and networks including fulfillment of RFPs and rate negotiation Project Managed Omniture Site Catalyst and Google Analytics integration throughout all sites and generated various reports to study user behavior while on web-site Provided Analytical Analysis and Recommendations for all Micro Sites Worked with Executive Management to Create Actionable Analytics Reporting and Customized Dashboards for Internal Staff   Project Leader for transition to Google DFP ad serving Platform, Guided newspaper and television stations sites through conversion to new ad serving platform Managed and executed SEO/SEM for niche sites internally, Average annual budget of $500,000 Managed and execute internal search engine marketing efforts for all sites, working with local managers to define goals and set budgets Manager of Online Operation Team, Supervised Five Marketing Assistants and Webmaster Performed all competitive analysis for each local market Managed up to 10 individuals directly when Optimizing Operations in Western PA Lead selected business development efforts for interactive media focusing on developing a business plan for the launch of a local email marketing business in each of our respective markets. Company Name May 2005 to August 2006 Marketing Consultant City , State Researched and Developed relevant Business Plan for future expansion Conducted research on competitors and studied and replicated their successful online marketing campaigns Assisted in creating internal product database that included real time inventory updates as well as displayed statistics on most popular sellers Provided technical support for website and uploaded new data to site daily as well as replicate changes and additions on demand Company Name April 2005 to September 2005 Intern City , State Created various Marketing pieces for DMA seminars and conferences · Identified major causes of client data discrepancies and offered methods to resolve problems. Developed and implemented a benefits data audit process to ensure data integrity. Profiled and collaboratively filtered client data based on requested parameters. Company Name May 2002 to June 2004 Senior Support Analyst City , State Collaborated with IT Team, vendors, and support providers to research and resolve client and operations team hardware and software support issues Supported the accurate setup of user specific network, Internet, hardware, and software settings on all desktop systems and servers by coordinating efforts with Senior Management Worked with System Engineers to diagnose and support network connections from the desktop to the server level Used Novell NetWare Administrator and Windows 2000 User Manager for Domains to create ID\'s for new users on site and remotely as well as granting rights to specific files and folders. Company Name January 2001 to August 2001 Information Systems Intern City , State Assisted and trained users on how to use Microsoft Outlook and other office components Troubleshooted employee queries through helpdesk Configured Network Servers and deployed remote installations of various Software Programs. Education Long Island University College of Management May 2006 MBA : Marketing City , State Marketing Hofstra University Frank G. Zarb School of Business December 2001 Bachelors of Business Administration : Management Information Systems City , State Management Information Systems Languages Fluent in English and practical knowledge of Spanish and Hindi Skills Microsoft Access, Excel, Power Point, Word and Visio.NET, C++, FoxPro,Microsoft Windows, Apple OSX, Dream Weaver, Photoshop, Lotus Notes, Corel,Omniture Site Catalyst, Web-Trends, Google AnalyticsGoogle DFP, Open Ad StreamWordpress, DrupalNetworking,Domain Registration, Web-Site Administration

CONTRACT ACCOUNTANT Summary More than ten years of progressive experience in manufacturing accounting Currently preparing for CMA exam; CPA eligible Strong motivator and morale builder with a positive outlook Ability to communicate effectively with all levels Cum Laude graduate with BBA in Accounting and Finance Exceptional analytical, communication, and leadership skills Advanced Excel skills Experience with multiple ERP and Accounting systems - adapt well to different systems Willing to relocate Highlights Advanced Excel, PowerPoint, Outlook, and Word skills *IFS, Macola Progression, NetSuite, JD Edwards, ADP Payroll, Tool$, Crystal Reports, Global, FAS- Fixed Asset Software, Vantage, QuickBooks Accomplishments While at Robbins LLC, decreased month end close from a ten day close to a three day close without compromising the integrity of the financial statements. Implemented paperless AP filing system while working at Robbins LLC. This saved a large amount of time during audits or when researching issues. Received Robbins LLC's Presidential Award each year for going above and beyond job responsibilities, creating efficiencies, and cost savings. Experience Company Name January 2014 to Current Contract Accountant City , State Contracted as accountant for client during a maternity leave (Client ERP software NetSuite). Bookkeeping for clients and personal taxes. Assessed and advised client on internal controls, audit follow up to ensured policy and procedure compliance and effectiveness. Made client recommendation of purchasing card use.Wrote policies and procedures for client.Through rebates and extension of cash flow resulted in 22% total annualized savings. Company Name January 2008 to January 2014 Quality Manager City , State Lead a team of direct report quality assurance specialists and inspectors. Build Effective relationships with customers, vendors and plant employees. Manage product inspections to identify and isolate quality issues. Ensure plant compliance with ISO 9001:2008. Zero findings on first plant ISO audit. Education, motivation and training of plant workforce. Company Name March 2008 to April 2013 Senior Staff Accountant Promoted to Quality Manager City , State Responsible for month end closing process for three plants Cash management Management of all AP and AR functions Supervision of AP/AR clerks Comparative Financial Statements preparation and review for three separate plants as well as consolidated.: Financial statement analysis; Balance sheet reconciliations; Variance accounts analysis; deep analysis requiring much research Preparation of Bank Borrowing Base Certificate/ Bank Covenant compliance Lead semiannual bank audits and financial statement audit Financial results reporting to President when VP of Finance is unavailable Year-end inventory audit/verification Key member of the Robbins Financial Control Committee/internal control testing Annual Budget preparation and monthly review with department managers Standard cost and pricing of Molded Product Assist with raw material and Customix standard updates Miscellaneous projects, assist or advise where/when needed. Company Name January 2004 to January 2008 Staff Accountant City , State General ledger: BS accounts, fixed assets, inter-company accounts Sales and use tax for multiple states Prepared/implemented procurement card policy and procedure Key member of fixed asset module implementation Assist with acquisitions. Company Name January 2004 to January 2004 Staff Accountant City , State Payroll and cash management. Company Name January 2003 to January 2004 Accounts Receivable City , State Accounts receivable and accounts payable. Education University of North Alabama 2004 BBA : Accounting and Finance City , State GPA: TVA Investment Challenge *Alpha Theta Chi Collegiate Honor Society *Delta Mu Delta National Honor Society in Business Administration *Graduated with Honors (Cum Laud GPA: 3.7 *Accounting and Finance TVA Investment Challenge *Alpha Theta Chi Collegiate Honor Society *Delta Mu Delta National Honor Society in Business Administration *Graduated with Honors (Cum Laude GPA: 3.7) Columbia State Community College 2001 State , Columbia Educational Activities/Awards Extracurricular activities University of North Alabama: Alpha Chi Accounting Club, Phi Beta Lambda Business Leadership Club, Bisk Student Representative Columbia State Community College: Student Council Member (Lawrence County Site) Awards received University of North Alabama: Sarah R. Brown Scholarship, All-American Scholar, Dean's List,, National Collegiate Business Merit Award, Accounting Achievement Award, Institute of Management Accountants National Conference Attendance Scholarship Columbia State Community College: Lloyd Booker Memorial Scholarship, Dean's List Skills Month end close, Year end close, Cash Management, Supervision, AP/AR, Acquisitions, ADP Payroll,Balance sheet, Bookkeeping, Budget preparation, Cash Flow, Crystal Reports, ERP, Financial Statements, Financial statement analysis, Fixed Assets, General Ledger, Internal Control, Inventory, Payroll, Quality Assurance, ISO, ISO 9001, IFS, NetSuite, JD Edwards, Macola, Excel, Outlook, PowerPoint, Word, QuickBooks

SALES ASSOCIATE Summary I have been with IBC for nearly a year, and I am looking forward to continuing my carreer as the Sales Lead for the Moore Branch. I am determined to help my branch continue to grow, and I am excited to continue to develop our Tellers and Sales Associates into outstanding, motivaded, and productive IBC employees. I tried my very best to make sure our customers were satisfied and had a great experience at our dealership. *Maintained a positive attitude throughout the day, despite any difficult situations that may have presented themselves. Experience 10/2015 to Current Sales Associate Company Name － City , State I am responsible for opening all types of accounts, personal and business, and collecting all the required documentation for those accounts. I am also responsible for ensuring that all proper documents are signed, scanned, and saved to the appropriate systems. I perform routine maintenance on all accounts. I Prepare Consumer and Small Business Loan applications, complete with all supporting documents, and send them to the appropriate Loan Liason. I prepare Legal Document Review Forms, along with any/all supporting documents, (Death Certificates, Marriage Licenses, Trust Documents, Wills, etc.) and send them to our legal department for review. After I hear back, I revise/close the account needing legal review. I often need to determine if an account may need a fraud hold placed on it, and submit the proper paperwork. I make, answer, and return phone calls, and help customers with whatever they may need. Issue and deactivate Debit Cards on a daily basis, based on a customer's needs. I am responsible for our Vault procedures here at our branch. I help balance, sell, buy, ship money in/out. Accommplishments:. I have reached at least Bronze performance every month, often reaching Silver and Gold. I am responsible for the day to day activity that happens inside the branch. I received recognition for being a top performer during the second quarter of 2015. I have helped Moore Branch perform at Bronze, being the only sales associate in the branch, and without even having a manager. I am able to navigate Precision, Horizon, Outlook, IMS, DX Enterprise, Elan, and any other website or system we use here at IBC. 06/2014 to 12/2014 Assistand/Warranty Administrator Company Name － City , State Conduct all payment transactions for the Service Department. Submit warranty claims. Send out invoices and bills to third party repair shops. Receive payments and reimbursements. Send all service reminders via email. Complete check out of rental cars. Scann all records into the database. Order and deliver lunch for all employees and customers on Saturdays. Answer all phone calls directed to the service department. Set up service appointments. Advise customers when their vehicles were ready for pickup. Communicated with the mechanics and service advisors frequently in order to help the days run smoothly, and to help accomplish the work needed to be done. 11/2009 to 09/2015 Company Name － City , State Greet parents with a smile and a warm, inviting attitude. Direct children to the appropriate place; make sure he/she is happy and comfortable. Sort through backpacks and homework and notes that have been sent by parents, or paperwork that has been returned to the teachers, and distribute the things where they need to go. Keep the classroom clean and organized. Take inventory of the classroom supplies and order more when necessary. Submit and distribute book orders and fundraiser information. Type and send all correspondence to parents as needed. Plan activities for the week. Make sure to have one on one time with each student every day. Substitute in the front office as needed: Answer/transfer calls; take messages;take messages; receive money and keep record of it;type newsletters for the school; any other needs that may have to be taken care of. Accomplishments:. Learned patience, kindness, and how to stay organized, focused and calm under pressure. I feel that my greatest accomplishment at FUMC was the positive impact I had on my students and their parents' lives. There is no better feeling in the world than to know that you have made a positive difference in someone's life. Education and Training May 2008 High School Diploma Madill High School － City , State Graduated in the top 10% of my class *Captain of our Drill Team *President of the High School Show Choir Jan. 2010 Elementary Education Ardmore Higher Education Center － City , State Elementary Education 3.4 Unfortunately did not receive a degree. I withdrew from classes to take care of my grandmother. Work History Company Name Skills balance, book, database, Debit, documentation, email, Forms, front office, IMS, inventory, Legal, notes, money, Outlook, Enterprise, newsletters, sales, take messages, phone, Type, website Additional Information 2

DATABASE PROGRAMMER/ANALYST (.NET DEVELOPER) Summary Software Engineer with 2 years in Web Developer specializing in front end development. Proficient in Software Development Life Cycle (SDLC) and SCRUM AGILE methodologies of development process to produce software solutions by team. Involved in designing, planning, developing and implementing Microsoft .Net based solutions that meet quality and code standards. Developed web based applications using C#, ASP.Net, JavaScript, jQuery, CSS, Bootstrap CSS, HTML, XML and AJAX. Strong experience in data retrieval and manipulation using ADO.Net data objects such as Dataset, Data Reader, Data list, Data Adaptor, Entity Frame work. Good experience in writing Class Library using C# , LINQ to SQL queries in Database Access layer to interface with SQL Database. Worked extensively with .Net Server Controls, Web User Controls, Data Grid, Web Control, Form Validation Controls and created Custom controls. Worked on creating and modifying Table Definitions, stored procedures in SQL Database. Modified and written web services using C# to interact with the other applications so data can be served. Used Red Gate SQL Compare to deploy database from one server to another server (Dev -> Test/QA).Worked on .NET security features such as Form-Based Authentication and Role-Based Authorization. Involved in bug fixes and production support. Worked closely with Scrum Master for backlog catalogs, feature catalogs and prioritized the tasks Participated in daily scrums and weekly meetings with the project sponsors to meet expectations and deadlines Interact with QA to ensure the defects are properly cleared to attain the quality standards Providing demos to the QA team at the end of the sprint to push for its final stage. Worked with cross-functional teams to meet project. Highlights ASP.Net, C#, JavaScript, jQuery, VB.Net, C, C++, Java Net Technologies: .Net Framework 4.0/4.5, ASP.Net, ASP.NET MVC, VB.Net, ADO.Net, Entity Framework, AJAX, Web Service, LINQ, Entity Framework, LINQ queries. ASP.Net, HTML, CSS, JavaScript, JQuery, Bootstrap CSS. IDE: Visual Studio, Eclipse, NetBeans, Dreamweaver Database: SQL, MySql Operating System: Windows Version Controls : Tortoise SVN, GitHub Others: Microsoft Word, Excel, Access, Power point Professional Experience Database Programmer/Analyst (.NET Developer) Jun 2014 to Feb 2016 Company Name － City , State Worked as Graduate Research Assistant performing the duties of Database Programmer/Analyst at Application Development Network (ADN), DoIT which supports University of Missouri System faculty and students through agile and rapid creation of new applications. Projects: Atlas: Description: This project is all about requesting, scheduling the tutoring sessions. There are three roles tied to application they are Tutee, Tutor, and Scheduler. A tutee requests for tutoring for the classes that he/she enrolled and gives availability apart from the class timing through Availability Grid and Tutor submits availability. A scheduler will go through those availabilities and schedule time and location for tutoring. Also, there are some set of rules for dropping the tutoring sessions which are incorporated in this project. The other piece of this project is automated emails through Scheduled task which runs every day. Responsibilities: Created a Availability Calendar Grid. In grid each cell represents time (1 hour span) and day of the week. Clicking on the cell toggles the availability. Automatically populated the course schedule which comes from different database(Worked with data warehouse team in order to get that data) Developed C# Console Application for Scheduled email task. Got rid of data tables and table adapters in the main project as they are tightly coupled. Created Class libraries out of the main project to access the database which can be used by both Console Application for Schedule task and web application. Integrated Open Source HTML text editor CKEditor into the website. Used jQuery for filtering, sorting and search the listview, JavaScript for clientside validations. Used role based authorization for various pages. The goal of the project to refractor the old application with new templates and replace the assemblies. Adding functionalities to upload pdf files. Responsilities: Created separate Login page for Administrator and Students. Used Active Directory (AD Group) to restrict other department Students. Developed a web interface for Administrators to upload the pdf files into database which can be viewed by students. Updated the entire application by using new Visual Studio 2013 template which make use of Bootstrap CSS by changing the master pages. Modified the structure of database to login. Used Redgate SQL Compare to copy the data from database from dev server to test sever. Replaced the old ADN Utilities assemblies with new DoIT Utilities assemblies. AppInventory: Description: The goal of the project to allow the admins, managers, scrum masters of the organization to keep track various applications which includes their developed, ongoing and future projects. For every application there are application parameters which includes App Structure, Remedy group, User Departments etc. and each application has different version. For each version the parameters are Prod, QA, test URL, DCL, Database, platforms, framework used to develop application, UAT dates etc. Scrum Masters can estimate the length and cost to build the application (Project Estimator) based on number of developers, Sprint length, weeks of UAT etc which they can share with clients. After starting the project they can keep track of current progress by budget, sprint burndown charts. Responsibilities: Entity Framework was used using Database first approach. LINQ was used in the DAL (Data Access Layer) to interact with the Database Consumed ADO.Net Entity Frame Work for Entity Data Model, Entities, Relationship Mapping, and Querying Data. Console Application to import the data from CSV files to populate them into the system. Automatic logout when user is idle for a specified time by using session parameters and JavaScript. Used client side validations, onbeforeunload and onunload events in Javascript. Worked on agile environment. Participated in daily scrum meetings to discuss the status of development, planning and estimating the points and UAT. GoAdmin: Description: GoMizzou is the University of Missouri flagship mobile application, designed to provide services to all possible users of the university. The goal of this project is to allow GoMizzou Staff to edit the master tables involved with the GoMizzou webservices. These master tables are the starting point for all window services (which feed the web services). Production URL: https://appsprod.missouri.edu/GoAdmin Responsibilities: Developed Application using AJAX controls like modal popup, ASP.Net server controls like listview, formview, worked on Clientside and Server side Validations and created Master Pages. Filtering of the data of listview based on the role. Used n-Tier Architecture, Created the Business Logic Layer by using Class Libraries to interact with database. Modified the existing webservices like SocialSpirit, News webservices, Events web and windows services. Created ASP.Net User Controls to reduce the complexity of user interface design Created dynamic queries, stored procedures, Views and triggers in SQL server for the database manipulation. Mizzou Checkout: The goal of the project is to develop a web application for Checkout process similar to shopping cart for various departments who met the certain rules. Responsibilities: Used Smpt server to send emails Developed C# Class Library to import the data from the CSV file to system LIM Service for late fee assessment Access to page based on the role (Role based authentication) Personalized Email for Outlook: The goal of the project to give students to customize their outlook email. Education Master of Science , Computer Engineering Present University of Missouri － State GPA: GPA: 3.7 Computer Engineering GPA: 3.7 Bachelor of Technology , Electrical and Electronics Engineering May 2013 Jawaharlal Nehru Technological University India GPA: GPA: 3.65 Electrical and Electronics Engineering GPA: 3.65 Skills ASP.NET, VB.Net, Active Directory, ADO.Net, Dreamweaver, Web Development, AGILE, AJAX, HTML, IDE, Java, JavaScript, JQuery, Analyst, Application Development, approach, budget, C, C++, catalogs, charts, CSS, Checkout process, client, clients, data warehouse, Database, DCL, Eclipse, edit, editor, Email, estimating, features, Frame, functional, , Logic, meetings, Access, C#, Excel, Outlook, Power point, Windows, window, Microsoft Word, Network, Operating System, page, pdf, Programmer, Programming, progress, quality, QA, Research, scheduling, Scrum, SDLC, Software Development, sorting, SQL, SQL server, tables, tutoring, user interface design, Utilities, validation, Visual Studio, website

OPERATIONS TECHNICIAN 1 Summary Multi-faceted mechanical engineering student with background in ordnance and small arms handling . Strong technical proficiency with work history in a maintenance/ operations environment. In-depth knowledge of MS office software coupled with administrative and customer service related abilities. completely dedicated to efficiently completing tasks in an organized, timely manner. Skills Experience in leadership Quantitative skills Improvement plan knowledge Ability to analyze reports Problem resolution Team player Organization Communication MS Office Working collaboratively Quality assurance controls Data evaluation Intuitive Multitasking capabilities Attention to detail Experience Operations Technician 1 | Company Name - City , State | 07/2020 - Current Tracked completion of objectives according to Quality control standards and work-related timelines. Maintained physical equipment functions to meet productivity goals according to internal and external compliance initiatives. Recorded compliance, maintenance, physical storage and safety considerations to assist organizational documentation for future stage planning. Identified operational and performance issues and worked with managers to resolve concerns. Recommended process and systems improvements such as changes to beverage production operations. Successfully produced and packaged over 300,000 cases of Gatorade In accordance with PepsiCo standards. Diagnosed and repaired mechanical issues according to industry standards. Performed general maintenance on machinery and equipment to prevent malfunctions. Diagnosed problems with mechanical equipment using advanced troubleshooting abilities. Maintained compliance with internal and regulatory safety standards, including OSHA. Carried out repair work on case-pack machinery, typically returning machines and tools to service within 30 minutes. Applied hazard prevention procedures according to regulatory mandates. Inspected equipment daily for preventive and emergency maintenance needs. Sales Representative | Company Name - City , State | 03/2019 - 09/2019 Gathered information from clients to create solutions that achieved business needs and desires. Increased profitability and revenue by generating $2000 in sales. Networked with customers to increase referrals and boosted new client sales by 13%. Expanded client bases by offering exceptional customer service and telecommunication skills. Drove phone and cable sales through development of successful promotional strategies and product placement. Acquired new customers and identified unique needs to deliver relevant products. Brought motivation and energy to sales floor, creating positive and fun atmosphere. Met with store managers to discuss product needs, accomplish sales goals and facilitate sales growth. Fostered relationships with customers to expand customer base and enhance loyalty and retention. Cultivated impactful relationships with customers and drove business development by delivering product knowledge. Set up and activated customer accounts to maintain QA satisfaction levels. Aviation Ordnanceman | Company Name - City , State | 06/2013 - 03/2018 Monitored assets including vehicles, weapons, materials and equipment valued over $60 million. Supervised operation of aviation ordnance shops, armories, and storage facilities. Performed routine testing on aircraft armament control systems in accordance with Naval maintenance and safety regulations. Serviced bombs, missiles and rockets and launched test devices. Mentored junior sailors to align performance with core naval values and encourage career development. Cleaned and prepared surfaces for painting, using air-powered sandblasting equipment. Lifted and loaded materials of up to 120 pounds into sand-blast machines for blasting preparation. Coordinated organizational and intermediate maintenance on guided missile launching systems. Prioritized and organized tasks to efficiently accomplish service goals. Contributed to development, planning and completion of project initiatives. Requisitioned, received, stored and documented unit equipment and supplies. Transported personnel from accident scenes to onboard triage in emergency elevators. Maximized team efficiency by using equipment such as pallet jacks and forklifts to move armament during on loading process. Used equipment such as loaders, hand trucks, forklifts and cranes safely. Contributed to profitability by training new employees on safe, efficient use of forklift equipment and through troubleshooting machines to maintain optimal performance and limit overtime cost. Maintained complete and accurate records of all unclassified, classified and Top secret documentation. Server | Company Name - City , State | 01/2020 - 07/2020 Operated POS terminals to input orders, split bills and calculate totals. Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions. Performed walked throughs during service to monitor guest satisfaction. Met or exceeded sales targets on consistent basis with proactive promotional strategies. Calculated charges, issued table checks and collected payments from customers. Completed thorough and accurate opening and closing duties to facilitate smooth restaurant operations. Education and Training Pebble Room High | 05/2013 High School Diploma University Of Alabama At Huntsville | City , State Some College (No Degree) Kennesaw State University | City Some College (No Degree) Activities and Honors Awarded Junior Sailor of the Month for outstanding performance as an ordnanceman. Alumni of (CSADD) Coalition of Sailors Against Suicide. Certifications Explosives and Ordnance handling, US Navy - [2013-2018.] Elevator maintenance technician Training certification- [2018] Licensed elevator operator - [2013-2018] CPR Basic onboard firefighting training

PH INPATIENT/FINANCIAL ADVOCATE SUPERVISOR Education and Training University of Phoenix 2013 Master of Business Administration : Buisniess City , State , US GPA: GPA: 3.87/4.00 GPA: 3.87/4.00 University of Phoenix 2011 Bachelor of Science : Human Service Management City , State , US GPA: 3.96/4.00 University of Phoenix 2009 Associate of Arts : Health Administration City , State , US GPA: GPA: 3.97/4.0 GPA: 3.97/4.0 Professional Experience Company Name September 2015 PH Inpatient/Financial Advocate Supervisor City , State Transition to PH Inpatient/Financial Advocate Supervisor Meet weekly to report on High Dollar Inpatient accounts, and Financial Advocate roles in helping self-pay patients Interim supervisor for additional outpatient department located at Downtown PH Work on Rapid Improvement team to reduce denials within the CDS Meet with cashiers in CDS and create consistent reporting of collections to all supervisors, and employees with graphs and notification of high collectors Help with the creation of 2016 Financial Application Policy for PHS to be compliant with 2016 501R rules Create presentation of Financial Assistance Policy for CDS Establish the role of Financial Advocates to help NICU babies with information on Social Security for disability when needed Establish new role of Financial Advocates to identify and help underinsured with financial assistance Work with Patient Advocates to help patients with questions regarding insurance, and inability to pay Work with Care Coordination to help patients obtain the financial means to receive the appropriate level care needed Company Name November 2015 to September 2015 PH Patient Service Representative Supervisor City , State Transition to Downtown PH as PSR supervisor Implement monthly meetings to bring unity to PSR department Orchestrate change to departmental culture to create awareness of other hospital areas, and build on teamwork Attend high dollar meetings and create weekly strategies for Inpatient collections Establish collection goals and increase in monthly collections Implement cross training of employees to multiple areas Author Time and Attendance policy for CDS Patient Access Department Build props for Patient Access events Company Name January 2014 to November 2015 RMC Supervisor City , State Transition to supervisor for all Patient Access departments in Rio Rancho First supervisor to successfully lead all departments at Rust including Southern, and High Resort Establish the expectation of cross-training for current and new employees for Rio Rancho, and eventually to all areas within the CDS Improve employee retention for Patient Access in Rio Rancho Improve employee satisfaction scores for Patient Access in Rio Rancho Establish collection feedback by the RMC cashier for all Rio Rancho employees EPIC stabilization within ADT department Implement EMPI/Bed Management for the CDS in the ER Volunteer to help and lead fund raising for several charity programs and campaigns in Rio Rancho Company Name June 2012 to January 2014 RMC ER Supervisor City , State PHS Supervisor training completed Ensure ER coverage and staffing levels are appropriate for 24/7 coverage Implement on-call process for employees Partake in RMC process improvement on employee hiring and retention Greatly improve employee relations and satisfaction in ER Monitor and improve ER collections In charge or Patient Access week for CDS in 2013 Train all employees and prepare for the successful go-live of EPIC Assist with charity food drives to help families in the community Company Name November 2008 to June 2012 Registrar III City , State Work as registrar for the following departments: Outpatient, ER, Day Surgery, PASS, Inpatient, GI Lab, Pain & Spine, Physical Therapy, Infusion, and Patient Service Representative Assist with hiring and selecting applicants for open positions Train new hires Participate in process improvements for the ER Act as interim supervisor while manger was on leave Manage ER schedule Create pricing charts with CPT codes for Radiology registration Help with collection strategies to increase upfront ER collections Company Name October 2005 to November 2008 Registrar City , State Work as registrar for the following departments: Outpatient, ER, Day Surgery, and GI Lab Register patients in MPAC for hospital services Verify patient eligibility via POL, and third party applications Explain benefits and collect from patients Company Name May 1997 to October 2005 Repair Technician City , State Manage warehouse when coverage is needed Conduct one-on-one and team training for certifications Act as a liaison for all new hires including HR functions Work with computer based inventory system Create workable service departments and train new service techs for Cort stores in several states including: El Paso, Denver, Salt Lake City, San Diego, and Phoenix Successfully created a marketing project to sell repair and touch-up supplies with store's name and address. Company Name June 1992 to May 1997 Service Department Manager City , State Manager of service related aspects including repairs, ordering, and scheduling. Provide excellent customer service in selling and furniture related issues. Meet with furniture representative to explore potential manufacturing issues and viable solutions. Coordinate warehouse strategies with distribution manager. Volunteer Experience Accounting, agency, Cashiering, COACHING, computer training, CPT, client, excellent customer service, Customer service, Front-office, General office, hiring, HR, insurance, inventory, Team building, leadership, marketing, Marketing & sales, mentor, Access, Excel, PowerPoint, 2000, Word, Microsoft Word, presentations, processes, Project leadership, repairs, selling, San, Scheduling, Seminars, strategy, Phone, Author, Written

PATIENT HEALTH ADVOCATE Summary As a Patient Health Advocate, I am highly motivated and qualified in customer service. By establishing a quick rapport and utilizing both a calming and inquisitive style, I am confident that my many years of experience will prove to be an asset. I am seeking a position that will provide a variety of new skills and experience. Skills Client relations specialist Conflict resolution techniques Focused on customer satisfaction Skilled multi-tasker High customer service standards Call center management experience Telecommunications knowledge Proficient with Microsoft Office Suite Skills Careful and active listener Professional and friendly, Multi-tasking,  Computer Proficiency, Customer Needs Assessment, Customer Service, Data Collection, Data Entry, Documentation, Email, Typing, Microsoft Excel, Microsoft Office Suite, Microsoft Outlook Experience November 2016 to Current Company Name City , State Patient Health Advocate Ability to motivate patients to utilize therapy equipment in accordance with their physician's direction. Combined skills encouraging complying with equipment utilization while facilitating an effective and efficient resolution that the patient accepts and can adhere to. Manage all aspects of patient compliance monitoring for a specified regional and/or state demographic using patient monitoring applications and resources. Use application to manage administration features, patient administration/data (loading and correcting usage data, creating or editing patient accounts) prioritizing work assignments. Conduct field office intervention calls to assist staff with specific patient support to overcome barriers and improve their therapy usage. Create work orders and schedule patients for field office visits with appropriately trained staff. Promptly and professionally respond to incoming telephone calls and emails from patients, employees and referral sources. Monitor patient concerns, patient satisfaction and grievance issues for investigation and resolution. Assist management in developing solutions to better enhance work flows and process efficiency. September 2010 to November 2016 Company Name City , State Senior Customer Qualification specialist Respond to telephone, fax and EDI inquiries and orders from referral sources and homecare patients. Document referral request for coordination of care. Provide information on equipment supplies and services. Assist walk-in patients with the selection of equipment, supplies and services. Demonstrate professional etiquette and courtesy when interfacing with customers. Resolve patient/customer complaints by identifying problems and coordinating appropriate corrective action. Assesses patient needs and promotes company products and services. Complies with and adheres to all regulatory compliance areas, policies and procedures and "best practices". June 2010 to September 2010 Company Name City , State Customer Service Associate/Cashier Receives payment from customers for the purchase of merchandise. Operates a cash register and manages cash to no variances. Provides service to customers. Processes customer sales to include accepting payment, packs merchandise and issues receipts and change. Maintains the appearance of store which may include, stocking and performing general housekeeping duties. November 2008 to May 2010 Company Name City , State Customer Service Supervisor Supervise a Child Support customer service call center. Duties included maintaining daily statistics of the unit and monitoring daily performance of service representatives and providing constructive criticism to help them improve their skills. Serve as a resource to others in the resolution of complex problems and issues using ACSES software. Bi-weekly submission of payroll. Hire new employees and administer disciplinary action up to and including termination. Supervise the daily activity of the call center policy and procedures. April 2006 to November 2008 Company Name City , State Case Manager Responsibilities included working with families low-income families to obtain child care assistance. Semi-annual reviews of cases to determine eligibility for assistance. Managing new client orientations and communicating daily with clients about the status of their case. Education and Training 1985 Alameda High School City , State , United States General High School Diploma

FREELANCE WEBSITE DESIGNER Summary Marine Corps trained leader and business development specialist. With an extensive background in many facets throughout the operational side of a business, I always seek out ways to assist and improve my teams training and overall performance. I have in 12+ years of experience in website development, internet research and seo, 4 years experience in purchasing, training, and supply chain control for the military, 15+ years in b2b/b2c sales, business loan brokering, and real estate investment training. I bring with me an impeccable work ethic, thanks to my time in the Marines, to ensure an exemplary outcome to all goals that my position requires. Experience Company Name City , State Freelance Website Designer 09/2012 to Current Specialized in cold calls to business owners looking for a web designer or online marketing manager for their businesses online presence and marketing necessities. Focused on sales for websites, and website development, logo designs, and online marketing services/materials on a remote independent contractor for hire basis. Cross selling of widget applications and installation assistance for current and newly designed websites, with tracking links for lead development and follow up. Sales and creation of ads, back links, marketing promotions on sites such as Twitter, Facebook, and Foursquare, and consistently generating new ideas to ensure above average marketing results. Over 10 years experience with internet based web designing, marketing, SEO, PPC, social media networks, and analytic research, as well online presentations, web research, email response handling and customer support. Company Name City , State Account Manager 08/2013 to 05/2014 Contacted Prime Military Defense Contractors, Contract Managers, Small Business Liaison Officers, Purchasing Managers, and Buyers on a daily basis. B2B development calls at an average of 150 outbound calls a day. Obtained Request for Quotes, Bids, and Information requirements for the procurement of capacitors, electronic components, semi conductors, hard to find parts, and commercial off the shelf items. Created and sent out mass marketing campaigns via email, social media, LinkedIn, and newsletter distribution. Developed ongoing business ­ supplier relationships on a daily basis for the securing of future requirements. Signed the company up on a daily basis with 10 new supplier diversity portals for automated submissions and receipt of requirements. Company Name City , State Owner / Senior Business Consultant 04/2006 to 09/2012 Responsible for lead development through self generation of internet marketing campaigns, b2b cold calls, relationship development, live networking and referrals from sales. Reviewing of business credit standings and personal credit reports, as well as additional financial documents in order to properly obtain lines of credit for the businesses needs. Created professional relationships with lending institutions in order to accelerate the processing of the applications in a swift and efficient manner. Utilized proper demographic research in order to establish a target market for the promotions that certain financial institutions we lending for. Established a working network of lenders and brokers for lending submission through internet applications. Follow up calls for renewing loans and cross selling of additional products for the continuing relationship with current and past business owners and clients. Company Name City , State Senior Investment Advisor 11/2002 to 04/2007 Called current client list daily for cross sale of additional education training programs and collecting on current program balances. Selling additional trainings for students looking to advance their education, Sales for my department (9 sales reps) reached over $8.4 million in 2006. Collection responsibilities for outstanding balances owed on unpaid tuition's, Collections for my department (9 reps) in 2006 reached over $32 million. Traveled extensively to for presenting materials to students of higher level trainings in order to ensure up sells from current training and membership programs. Advising on all aspects of investment deals such as foreclosure, wholesale, lease options, owner financed, rentals, mobile homes, land development, for sale by owners, new construction, and rehabs. Fiscal Chief / NCOIC. Company Name City , State NCOIC 01/1997 to 01/2001 Training and development of future NCO's (Non Commissioned Officers) as well as assisting in the physical and professional trainings of all Marines within my unit. Negotiated prices, quantities, deliveries, and payments of merchandise from vendors on a worldwide scale. Prepared and presented daily, weekly, and monthly budgeting and accounting reports. Utilized various methods of payment for materials and services in order to accomplish tasks in a timely and cost effective manner. Resolved wide range of customer problems, applying diplomacy and assertiveness to fee and budget discrepancies. Management of SABRS (Standards Account Budgeting Reports System) Contract procurement of $350k annually. Provided logistic support for the squadrons on an international level. Pricing and cost analysis in the purchasing for the military requirements and mission accomplishment based on approved budget restrictions. Responsible for inventory tracking and materials accountability using electronic spreadsheets - (CMR - Consolidated Memorandum Receipts.) Education Associate of Science 2001 United States Marine Corps , City , State High School Diploma 1993 Cypress Lake High School , City , State Achievements Associates Degree with 2yrs credit towards Bachelors Degree Honorable Discharge Certificate of Commendation (3) Good Conduct Medal (1) Letter of Recognition (2) Meritorious Promotion (1) NCO of the Qtr for MAG 26. (1) Letter of Recommendation (1) Skills Accounting, bookkeeping, budget development, content development, customer service, database creation and maintenance, employee training, Microsoft Office, SalesForce, Zoho, Outlook, online networking.

ADMISSIONS EXECUTIVE Professional Summary Highly motivated, creative professional with strong leadership and relationship-building skills. Experienced in applying principles of sociology to personnel handling, administration, education, management and marketing problems. Core Qualifications Microsoft Office Training and development Marketing and sales specialist Group behavior and dynamics Charismatic public speaker Community resources specialist Motivated team player Natural leader Organized and efficient Experience Admissions Executive August 2015 to Current Company Name - City , State Evaluated program performance against expectations. Maintained compliance with company and legal requirements. Reviewed program needs and recruited qualified staff. Inspired students to translate their academic interests into the real world by taking positive actions. Counseled undergraduates in regard to educational and professional goals. Communicated with the registrar's office to review and process requests for requirements waivers. Organized recruitment and admission events for prospective students. Served as an Academic Adviser for undergraduate students each year. Worked with upper management to ensure appropriate changes were made to improve customer satisfaction. Trained staff on how to improve customer interactions. Customer Service Specialist December 2004 to August 2015 Company Name - City , State Developed, implemented and monitored programs to maximize customer satisfaction. Resolved customer questions, issues and complaints.. Conducted weekly, monthly, and quarterly team meetings discussing company goals, productivity, and team building. Developed rapport with the customer base by handling difficult issues with professionalism. Addressed committee meetings and brought procedural ideas to steering committees promoting nutrition, physical and mental assessment programs Provided Behavioral Based Safety and Education by promoting training and certification for all employees. Generated and distributed daily reports and order acknowledgments to appropriate personnel. Organized placement tests for applicants. Entered data into Excel spreadsheets tracking individual health assessments for any discrepancies. Community Outreach Coordinator Intern January 2015 to April 2015 Company Name - City , State Responsible for the coordination of community events to individuals and families promoting healthy environments and lifestyle changes to enhance emotional, physical, and functional growth. Led presentations aimed at developing comprehensive programs to meet community employment, housing, transportation, medical and crime prevention needs. Met with clients one-on-one to determine necessary services and make appropriate treatment recommendations Edited and prepared program manuals for instructors and clients. Attended conferences, seminars, and training sessions on community, health, or education related issues. Assisted the Director in event planning and fundraising. Referred families to food banks, financial assistance programs, employment and training support and health and immigration services. Child Advocate for Foster Children October 2013 to July 2014 Company Name - City , State Establish a relationship with the child to better understand the child's needs and desires Develop a relationship with the court dependent child by meeting with him/her on a weekly basis. Provide a positive role model for the child while teaching him/her self-confidence, trust, and other developmental behaviors. Support the child throughout court proceedings and explain the court proceedings to the child Review available records regarding the child's family history, school behavior, medical or mental health history, etc. Identify and explore potential resources that will facilitate family preservation, early family reunification, or alternative permanency planning. Interview all parties involved with the child regarding the child's circumstances and needs. Communicate the child's needs to the court in written reports and recommendation. Ensure that the court-approved plans for the child are being implemented. Investigate the interest of the child in judicial or administrative proceedings outside of juvenile court. Communicate and coordinate efforts with the child's social worker, probation officer, and attorney Education Bachlor of Science : Sociology , 2014 University of West Georgia - City , State Minor in Psychology Member of UWG Social Science Newspaper "Sociological Collective" Member of Psychology Club Member of Sports Management Committee Associate of Arts : Technical Communications , 2012 West Central Technical College - City , State Deans List Presidents List Skills Client Relations Creative Problem Solving Customer Service Academic Advisement Team Leader EffectiveCommunicator Project Management Relationship Builder Professional Attitude Marketing Multi-Task Management

SALES ASSOCIATE Professional Summary Jack of all trades who enjoys daily challenges and seeks opportunity to learn and improve skills Skills & Abilities Management Punctual, possessing outstanding time management skills Thorough understanding of fundamental retail store operations Sales Regularly assisted customers in locating and selecting products in a professional manner Thorough understanding of fundamental retail store operations Communication Has taken multiple professionalism and communications courses Possesses the ability to calmly speak with angry or dissatisfied customers with dignity and respect Critical thinker with exceptional problem solving abilities Leadership Has received years of quality leadership and learned the best techniques to lead and supervise from the best (and worst)leaders Experience general labor/apprentice | obx fire tech | nov2014-dec2014 Listen to customer complaint about fire truck Simulate operating conditions that caused the complaint to recreate the complaint issue Diagnose actual problems and use hand or power tools to alleviate issues Maintain good customer relations Leave work area and trucks in as clean or cleaner conditions than found grill closer | mcdonalds | sep2014-nov2014 Use provided equipment to cook meat Prepare sandwiches as ordered Maintain cleanliness of work area Close and clean area as the store closed general labor | southern scapes landscaping | jun2014-aug2014 Operate hand and power tools in accordance with job requirements Dig and plumb irrigation lines for various irrigation needs as per plans Drive to and from jobsite with or without 8 ton trailer with bobcat and/or excavator Read and interpret plans Lay sod, plant, and irrigate various plants in accordance with job plans general labor | soundside recycling | mar2014-may2014 Assist in sorting recyclable metals by type, and sort out trash from recyclables Maintain clean working areas meat slicer/morning prep. | firehouse subs | dec2013-jan2014 Assist franchisee in preparing the store for opening Slice, weigh, and prepare meat as per SOP Assist in assembly and preparation of finished product and present to customer upon completion Assist in maintaining store cleanliness Head of training | KKG safety investigations | oct2013-nov2013 Responsible for individual training, supervision, and development of 4 operators Responsible for ensuring that standards are met to provide the company with disciplined, physically and morally fit operators, competent in core tasks Participate in all fieldwork sales associate | 7eleven | sep2013 Operate cash register Experience sales associate April 2009 to July 2009 Company Name Reference invoice to ensure delivery of all products ordered by manager and mark any discrepancies on invoice Maintain cleanliness of store Stock products in flex-space shelving Prepare store for first shift associates receiving associate | walmart | jul2013-sep2013 Assist in unloading one or more trucks ranging in size from 1200-1800 pieces per truck Palletize freight by department Maintain accountability of ammunition, age restricted products, and electronics merchandise valued over $100 Distribute pallets to respective departments by 2200 for night shift to stock Assist night shift in stocking if time permitted Make plastic and cardboard bales if needed Maintain cleanliness and orderliness of backroom garden center sales associate | walmart | may2013-jul2013 Stock shelves as needed, depending on backstock Operate cash register Maintain health of plants Assemble grills and patio furniture as needed for display Assist customers in locating and selecting products overnight maintenance | walmart | mar2013-may2013 Conduct initial sweep of store with 2-3 other maintenance associates Clean bathrooms Use scrubbing machine to scrub floors, fix any problems encountered Use propane powered buffer to buff floor once dry after scrubbing Strip old floor wax and apply new wax as needed Maintain general cleanliness of store infantryman | u.s. army | mar2009-oct2012 Operate and maintain weapons, such as rifles, machine guns, and hand grenades Operate and maintain field communications equipment Maintain accountability and positive control of $100,000.00 worth of equipment, weapons, ammunition, etc. Participate in basic reconnaissance operations Locate, construct, and camouflage infantry positions and equipment Assess need for and direct supporting fire Maintain cleanliness of facility Assist in conducting programs Operate cash register Sell and fill out contracts by hand Maintain accountability of accessories (ping-pong paddles, tennis rackets, etc.) by means of sign out/in sheet. cashier August 2007 to October 2007 Take orders January 2006 to May 2009 Prepare food Operate cash register Deliver food to customer Wash dishes Cook food student | currituck county high school auto shop | aug Obtain working knowledge of automotive electronics, brakes, and fluid systems and tire removal, balancing, rotation, etc. in a classroom setting and apply in a hands on setting Troubleshoot vehicle problems by using on board diagnostics (OBDII) port and diagnostic scan tool Locate and follow repair instructions based on diagnostic trouble code (DTC) on www.shopkey5.com Use various hand tools as needed to repair vehicle issues Maintain record and cost of service on work order sheets Use hydraulic lifts or jacks, jack stands and creepers as needed Maintain accountability and functionality of tools. Skills army, automotive, basic, cash register, com, contracts, delivery, electronics, hand tools, mark, weapons, oct, receiving, sales, Troubleshoot Education high school diploma : 2009 high school : Automotive Skills General Education Automotive Skills General Education Career Management Class

PROFESSIONAL HEALTHCARE REPRESENTATIVE Career Focus Experienced Healthcare Representative Seeking Pharmaceutical Sales Opportunity An experienced Sales Representative with a Unique compliment of Business to Business sales experience and customer development with proven ability to drive revenues. Innovative thinker with excellent communication and interpersonal skills, a demonstrated leader with a record of overcoming challenges to positively impact revenues in a competitive marketplace. A team player with impeccable individual work ethic committed to success. Professional Experience Professional Healthcare Representative January 2007 to Current Company Name － City , State Utilized understanding of necessary disease states to deliver strong technical and scientific presentations to influence customers the ST. Louis market to increase prescriptions for products such as Toviaz, Viagra, Chantix, Spiriva, Lipitor, Caduet, Exubera, Pristiq, and Premarin Vaginal Cream. Maintained knowledge of current trends in industry including Meaningful Use, ACO and PCMHs. Met established call averages and expectations to achieve sales performance expectations. Executed targeted territory analysis of highest prescribing physicians to increase NRx and achieve second place finish in Little Blue Pill Big Green Contest 2014 Established partnership/relationships with critical customer groups for a current 13/57 place rank with Viagra in 2014. Maximized resource utilization, customer focus, and strong technical knowledge to pull through key brand, Viagra, to achieve a 50% exit share in 2013 and 2014 Demonstrated tremendous business acumen, leadership, and strong, technical selling skills as Viagra Field Faculty member in 2014 to ensure Cluster 1colleagues successful promotion of Viagra. Evaluated Participants on Sales Call Evaluations, participated in Virtual Classroom training as a Guest Trainer to provide leadership and best practices Contributed to team success by collaborating with other teams within the region to maximize field time impact and thus lead to a 105% attainment with Viagra in 2013. Executed Total Office Call in limited access offices to meet regional reach and frequency resulting in a 19/57 finish in 2013. Recipient of the 2012 Regional Performance Discretionary Fund that was established to allow State and Regional Managers to award top performers who have consistently demonstrated their commitment to excellence. Analyzed data and managed territory to effectively target high prescribing physicians achieving the highest TRx Volume growth for Chantix, and Toviaz, to secure the first place finish in the Regional Cluster A Home Run Derby Contest in 2010. Winner of the March Madness District Contest in 2010 for outstanding sales performance of Lipitor and Chantix. Achieved the greatest TRX volume for Lipitor and Toviaz in the Forward Motion regional contest. 3 Time Quarterly Award Winner with sales goals to finish in top 20% of the company in 2010. Vice President January 1999 to January 2007 Company Name － City , State Core focus was analyzing customer needs to effectively establish and develop customer base leading to an increase in revenues by 24% in 2004, 41% in 2005 and 35% in 2006. Marketed courier solutions to the St. Louis Metro area and managed the entire sales cycle, including, key presentations to senior level management, working directly with clients to establish and sustain competitive pricing and closing sales. Gained invaluable experience developing a small business from concept-learning to overcome challenges unique to creating market presence with no recognition and quickly developing client trust. Launched a corporate presence within new sectors and established major clients including, SSM Cardinal Glennon Children's Hospital, Washington University, St. Louis University, McCarthy Building Company and Colliers Turley Martin & Tucker & Clayco Construction. Tenure exemplified by the ability to quickly learn and incorporate new concepts and technology based on customer needs. Managed low-cost marketing campaigns building strong awareness despite limited budget. Formed a strategic alliance with the St. Louis Minority Business Council to achieve local awareness and network with "hard to see" clients. Researched market trends to assess the need for e-commerce capability and initiated changes to incorporate an online order system creating a competitive advantage, reducing operating costs and improving customer service. 73% of customers switched to the system within 2 years. Initiated creative sales strategies to lead to a 136% increase in revenues after 3 years. Managed daily routes and schedules for a team of 7 delivery drivers. Conducted various HR functions including interviewing and maintaining appropriate paperwork for independent contractors and employees. Education Master of Business Administration : Human Resource Development and Management , 1 2006 Webster University － City , State GPA: GPA: 3.6 Recipient of the Anthony and Kim Thompson Outstanding Student Award Human Resource Development and Management GPA: 3.6 Recipient of the Anthony and Kim Thompson Outstanding Student Award Bachelor of Science : Psychology Communications , 1 1999 Southwest Missouri State University － City , State Psychology Communications Skills budget, closing, competitive, concept, Council, client, clients, customer service, delivery, drivers, e-commerce, focus, HR, leadership, marketing, market, access, Office, network, presentations, pricing, promotion, selling, Sales, scientific, strategic, Trainer, unique

INFORMATION TECHNOLOGY SUPPORT SPECIALISTNETWORK SPECIALIST PC TECHNICIAN IT CONSULTANT CUSTOMER Work Experience Company Name City , State Information Technology Support Specialist Network Specialist ~ PC Technician IT Consultant Customer Engineer 01/2011 to Current With more than 10 years' experience in the IT industry; I have provided technical leadership for the design, deployment and operation of IT hardware and software. I have built, implemented and sold numerous computers systems. I have been instrumental in the service environment of the systems using the latest processor technologies like INTEL and AMD processors also have helpdesk support experience, Systems Analyst and a strong leadership in the management of IT Systems and devices including, but not limited to DELL, HP, IBM, MICROSOFT Software packages, setting up and maintaining networks for small businesses, setting CMOS and BIOS, installing Software Applications to fill customer's needs, also active directory administration in Novel and Windows and strong experience in data migration using Robocopy. PROFESSIONALEXPERIENCE. Apollo / SunTrust EIS Data Migration Project (Non-Branch Analyze server space and data to determine the needed space on the "Network Attached Storage" (NAS). Run TBackups on all Novel servers using eDirectory/NDS Report Generator in order to determine the users on the different groups throughout the network. Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location. Use Robocopy scripts to copy user data from their H: drive to their new folder on the NAS. Use Remote Desktop Connection to connect to the clusters and Robocopy their files from the old servers to the new clusters in the NAS. Assist in the command center conference call to verify the branch teammate's access to the (H :) drives and (S :) drives from 8:00am to 12:00noon twice a week, Attend project meetings, Communicate and coordinate data migration and centralization activities with Non-Branch personnel, Work effort may be performed remotely using remote migration tools Perform pre-migration communication for migration of Email PST files, Perform pre-migration communication for user data migration, Initiate and manage scripts for h:\drive and shared drive migrations for 30 Novell and Windows servers, Manage Command Center Support for Day 1 and Day 2. Command Center expected to handle approximately 50+ end user calls per week, Update SharePoint with caller and incident information reported on Day 1 and Day 2, Daily Command Center reporting should include a summary of reason for call, solution provided, problem status, and number of calls by type, Perform H:\drive and Shared Drive analysis for SunTrust servers, Shared drive space up to 1000GB or more per server, H:\drive capacity approximately 5 GB per authorized user, Up to 50,000 or more authorized users will need to be migrated, Perform post-migration communication for Email PST back up instructions. Identify the Line of Business assignment by end user using active directory tool, Change active directory rights and permissions as needed to support end user access to new central data location for h:\drives, H:\drive migrations to central data storage will need to be performed for the following 30 Novell and Windows servers. Perform H:\Drive and Shared Drive data migration for approximately 1500 or more end users weekly, Perform Shared Drive and User Drive analysis for 30 Novell and Windows servers. Identify the number of volumes per server, Identify the size of the volumes per server, Use Netware Console One to discover and update login scripts pertinent to the data being migrated, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the simple files by type (doc, xls, pdf, ppt,txt,jpg) on the Shared volumes, Using NoRM -Novell Remote Management (Novell) or Tree Size (Windows), identify the number and size of the complex files by type (mdb,pst,exe,bat,vb,vbs,com,cab,tif) on the Shared volumes, Identify the Lines of Business that are accessing the Shared folders, In charge of all cutovers, Search, and analyze servers that are to be decommissioned, and create and submit tickets through ITSP, Move stale data for servers that are not being migrated to a designated area to be analyzed by the ERIM group in order to be deleted. Update the migration project calendar that was designed for the purpose of having a daily idea of how the project is doing by all members of the team. Create a "Training Manual & procedures" to be utilize by the SRP project team in order for them to have an idea of what the migration process is. Company Name City , State Customer Engineer 12/2009 to 05/2010 Prepare directory structures and applying appropriate permissions for users on the Network Attached Storage (NAS). Send email notifications to the branch mgr, asst mgr, ROM, and area mgr's in order for them to prepare for the centralization of the branch, at the same time send a separate set of notification to the non-branch users working on a branch environment. Use Carbon Copy to remote into a user's computer and move their .pst files from their home (H:) drive on the server to their local computer and reconfigure Outlook to use file from the new location. Use Robocopy to copy user data from their H: drive to their new folder on the NAS. Use Remote Desktop Connection to connect to servers and set up scheduled tasks. Perform cutovers at the schedule dates as needed, logging in to 20 servers nightly and verifying that the scheduled task has been running, verify all appropriate users on the original server have a folder on the NAS with appropriate permissions, update Active Directory to use new (H:) drive, break the share on the old server for the "Users" and "Shared" folders, once accomplish the folder with the batch files and server text files must be moved to the archive folder to keep a count of the branches done. Assist in the command center conference call to verify the branch teammates access to the (H:) drive and (S:) drive from 8:30am to 10:00am daily. Perform the same activities for the non-branch teammates working on a branch environment, but must be perform before the second notification for the branch is send out. Company Name 07/2009 to 10/2009 Responsible for providing technical desktop support for ATT upgrade project for 7+ ATT wireless stores. Duties performed include but not limited to: Installation of Ingenico SigCap devices. Flash peripherals with the latest updates. Troubleshoot tickets using the Remedy application. Image and configure computers for the 4QT09 rollout. Inventory 3QT09 equipment to be return to the vendor. Image and configure managers laptops. Provide support for the retail stores. Company Name 12/2008 to 05/2009 Responsible for the network support of the recruiting team while at the Radisson Hotel, Lead the deployment of 300 PC and peripherals once the main building was finish. Document all inventory for the IT Manager. Shipping and receiving of IT hardware. Install all servers that will be utilized in the forest. Educational Background Bachelor of Science : Information Technology Information Technology Support 2011 University of Phoenix Oct Information Technology Information Technology Support Associate of Arts : Paralegal Network Engineering 2001 Southern College Paralegal Network Engineering Diploma 2002 Southern Technical Institute MCSE, A+, NET+, and SEC+ MILITARY 1989-1998 US ARMY Missouri / Florida MOS-12B (Combat Engineer) combat ready, earned various awards for excellent service, participated in the relive efforts during hurricane Andrew in 1992 Skills A+, Active Directory, Apollo, ARMY, com, hardware, Data Migration, DELL, Email, Engineer, Flash, HP, IBM, Image, INTEL, Inventory, laptops, leadership, logging, meetings, MICROSOFT Software, access, MCSE, MOS, Outlook, SharePoint, Windows, migration, NDS, Network Attached Storage (NAS), NAS, Network Attached Storage" (NAS), network support, network, networks, Novel, Novell, Netware, pdf, peripherals, personnel, processors, receiving, recruiting, reporting, retail, servers, scripts, Shipping, installing Software, Systems Analyst, desktop support, Troubleshoot, type, upgrade, vb

CLAIMS SERVICE SPECIALIST Professional Summary Medical Billing Specialist with 3 years experience in a fast-paced, multiple client medical billing company. Researched and denied claims and submitted appeals. Familiar with health billing and collections. Advanced knowledge of claims processing and pre-authorizations.  Skills Medical terminology expert ICD-10 (International Classification of Disease Systems) Billing and collection procedures expert Hospital inpatient and outpatient records Inpatient records coding proficiency Outpatient surgery coding specialist HCPCS Coding Guidelines Familiar with commercial and private insurance carriers Insurance and collections procedures DRG and PC grouping Understands insurance benefits Research and data analysis Close attention to detail Adept m ulti-tasker Office support (phones, faxing, filing) Excellent verbal communication MS Windows proficient Customer service award Skilled trainer Excellent time management skills Microsoft Outlook, Word and Excel MS Office expert Supervisory training Accomplished leader Resource management expertise Knowledge of Medicare statutes and regulations Work History Claims Service Specialist , 10/2013 to 06/2014 Company Name – City , State Filed claims per NextGen system Discussing coverage's and liability with insured, claimant, and body shops. Also spoke with lienholders and medical providers. Typing and data entry Obtaining police reports to determine liability for claims Reviewing estimates and correspondence faxed, mailed, and emailed in. Issuing payments and scheduling rental reservations for insured and claimants. Precisely completed appropriate claims paperwork, documentation and system entry. Correctly coded and billed medical claims for various hospital and nursing facilities. Verified patients' eligibility and claims status with insurance agencies. Performed qualitative analysis of records to ensure accuracy, internal consistency and correlation of recorded data. Interacted with providers and other medical professionals regarding billing and documentation policies, procedures and regulations. Accurately posted and sent out all medical claims. Submitted electronic/paper claims documentation for timely filing. Claims Specialist , 10/2011 to 07/2012 Company Name – City , State Correctly coded and billed medical claims for various hospital and nursing facilities. Meticulously identified and rectified inconsistencies, deficiencies and discrepancies in medical documentation. Diligently filed and followed up on third party claims. Determined prior authorizations for medication and outpatient procedures. Pre-certified medical and radiology procedures, surgeries and echocardiograms. Researched questions and concerns from providers and provided detailed responses. Reviewed, analyzed and managed coding of diagnostic and treatment procedures contained in outpatient medical records. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing. Managed collections claims for unpaid bills against the estates of debtors. Accurately posted and sent out all medical claims. Submitted electronic/paper claims documentation for timely filing. Performed billing and coding procedures for ambulance, emergency room, impatient and outpatient services. Precisely evaluated and verified benefits and eligibility. Responded to correspondence from insurance companies. Identified and resolved patient billing and payment issues. Confidently and adeptly handled claim denials and/or appeals. Evaluated patients' financial status and established appropriate payment plans. Reviewed and resolved claim issues captured in TES/CLAIMS edits and the clearing house. Examined patients' insurance coverage, deductibles, possible insurance carrier payments and remaining balances not covered under their policies when applicable. Updated patient financial information to guarantee accuracy. Subject Matter Expert , 07/2012 to 10/2013 Company Name – City , State Initiated audit process to evaluate thoroughness of documentation and maintenance of facility standards. Created and maintained computerized record management systems to record and process data and generate reports. Supervised 15+ claims specialist and answered work-related questions via chat instant messaging system  Took escalated calls from providers providing excellent customer service and solving all claim related problems.  Manually reprocessed claims for accuracy after being sent back by facilities with questions about denials and non-payment.  Cross-trained and backed up other customer service managers. Solved unresolved customer issues. Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals. Identified individual development needs with appropriate training. Effective liaison between customers and internal departments. Defused volatile customer situations calmly and courteously. Healthcare Agent , Education Associate of Science : Medical Billing and Coding , Current Central Piedmont Community College - City , State Coursework in Business, Accounting and Healthcare Administration Coursework in Healthcare Management Coursework in Healthcare Administration Coursework in Medical Front Office Assisting High School Diploma : 10 2007 Skills accounting, benefits, billing, communication skills, customer satisfaction, customer service, customer service training, data entry, focus, insurance, listening, Medical Billing, police, problem resolution, Coding, Read, scheduling, supervisor, Typing, type

CONCRETE LABORER/FINISHER/OPERATOR Professional Summary Versatile Concrete Laborer accustomed to working in various environments and taking on multiple tasks. Exceptional work ethic, stamina and reliability. Offering many years history of construction experience, excellent attendance record and reputation for reliability. Hardworking Concrete Laborer adept at completing tasks quickly and correctly to maximize team productivity and job efficiency. Knowledgeable about mixing, pouring and smoothing concrete on-site as well as how to work with pre-cast pieces. Focused Concrete Laborer with strong attention to detail, commitment to safety and in any environment. Bringing understanding of appropriate protective measures, correct equipment operation and how to effectively contribute to team success through dedicated and responsible work. Work History Concrete Laborer/Finisher/Operator , 03/2020 - 04/2021 Company Name , City , State Measured precise amounts of concrete and verified levelness to improve quality of finished product. Installed rebar and molded expansion joints and edges for concrete projects. Operated equipment such as forklifts safely to efficiently complete site work. Demolished and repaired old concrete surfaces. Shoveled materials such as dirt, gravel and asphalt. Leveled, smoothed and finished surfaces of poured concrete for construction projects. Adhered to safety and reporting procedures. Wore correct clothing and protective equipment for jobs. Monitored inventory of key tools and materials used at each project site to provide consistent availability. Reviewed all project documentation and blueprints to prioritize and schedule job tasks. Engaged with customers and subcontractors and provided timelines for project completion. Utilized the crane and jackhammer while observing manufacturer's safety procedures and corporate standards. Applied concrete fabrication techniques to achieve tasks. Routinely lifted and moved items weighing up to 250 pounds. Completed physically demanding tasks such as lifting up to 250 pounds to move job materials. Maintained clean, safe worksite. Mixed, spread and patched concrete to specifications for all assigned projects. Concrete Construction Laborer , 01/2015 - 03/2020 Company Name , City , State Installed rebar and molded expansion joints and edges for concrete projects. Measured precise amounts of concrete and verified levelness to improve quality of finished product. Operated equipment such as forklifts safely to efficiently complete site work. Shoveled materials such as dirt, gravel and asphalt. Wore correct clothing and protective equipment for jobs. Leveled, smoothed and finished surfaces of poured concrete for construction projects. Demolished and repaired old concrete surfaces. Operated crane and jack hammer to break up cement. Assisted foreman and driver with positioning of truck and moved discharge chute to guide concrete into forms. Adhered to safety and reporting procedures. Engaged with customers and subcontractors and provided timelines for project completion. Reviewed all project documentation and blueprints to prioritize and schedule job tasks. Monitored inventory of key tools and materials used at each project site to provide consistent availability. Set forming materials to prepare for pouring of concrete. Mixed, spread and patched concrete to specifications for projects. Lead Dishwasher , 09/2003 - 01/2015 Company Name , City , State Washed and sanitized dirty dishes by hand and by using dishwasher. Efficiently loaded and unloaded dishwashers, cleaning by hand large pots or [Type] items used often by kitchen staff. Stepped into additional roles during busy times to boost coverage of important stations. Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards. Kept kitchen areas neat and clean by removing trash and organizing supplies. Troubleshot equipment malfunctions and completed minor repairs to keep equipment functioning. Washed equipment, surfaces, refrigerators and other areas and applied sanitizing chemicals. Kept work area clean, dry and free of debris to prevent incidents and accidents. Worked with chemicals such as detergent, rinse agents and sanitizers to protect customer health. Maintained proper temperatures, behaviors and controls to meet or exceed health department standards. Oversaw incoming deliveries, including unboxing supplies, shelving stock and rotating items. Increased machine efficiency by scraping and pre-washing dishes. Assisted with kitchen prep work to help operations run smoothly and meet customer needs. Completed extra cleaning work on garbage cans, racks, dry storage areas and other fixtures to keep kitchen spotless. Cultivated strong customer relationships to generate repeat and referred patronage by offering spotless dishes. Paid close attention to all instructions from supervisor and completed tasks on time. Established great relationships with staff by promoting team-oriented atmosphere through use of communication. Education High School Diploma , 05/2003 Escambia High School - City , State Skills Forklift Operation Power Tools Cleaning Commercial Construction Heavy Lifting Predictive and Preventive Maintenance Materials Packing Concrete Mixing New Construction

AM RECEIVING MANAGER Summary Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments. Skills Customer service Fluent in Spanish Equipment operations Stockroom organization Processing vendor returns Maintaining safety Sales floor operations understanding Operating equipment Logistics oversight Mentoring and training Planning production Team building Relationship building Store operations oversight Staff training and development Outstanding communication skills Retail inventory management Schedule management Safety standards Problem resolution First Aid/CPR Reliable and trustworthy Working collaboratively Experience Company Name | City , State Receiving Manager 08/2020 - Current Organized storage areas to maximize movement efficiency and minimize labor. Opened and checked deliveries to verify contents and resolve issues with vendors promptly. Prepared accurate shipping orders and bills of lading to direct and route materials. Received and staged incoming inventory for movement to storage or sales floor. Supervised warehouse team, including schedule management, training and task delegation. Kept stockroom free of hazards, working efficiently and properly organized. Investigated inventory discrepancies to maintain recordkeeping validity. Partnered with vendor representatives to rectify damages and shortages. Motivated and encouraged team members to communicate more openly and constructively with each other. Provided excellent service and attention to customers when face-to-face or through phone conversations. Company Name | City , State Closing Store Manager 04/2019 - 08/2020 Guided team to consistently achieve daily, weekly and monthly goals. Oversaw team of 25+ associates. Maintained consistent daily operations by establishing procedures and monitoring team performance. Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels. Identified sales opportunities by analyzing multiple reports to target our lacking departments Managed special projects through effective emergency resolution. Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response. Motivated employees to share ideas and feedback. Assessed team proficiencies, identifying and targeting areas for improvement. Formed and sustained strategic relationships with vendors. Empowered staff members to contribute to continuous improvement, quality and growth of company by using effective communication and fostering organic relationships. Monitored metrics to verify asset stability. Resolved customer problems by investigating issues, answering questions and building rapport. Prioritized sanitation, safety and health standards in work areas to meet OSHA requirements. Generated repeat business by responding to customer concerns with friendly and knowledgeable service. Company Name | City , State Assistant General Manager 04/2017 - 04/2018 Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends. Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share. Tracked monthly sales to generate reports for business development planning. Implemented CRM strategy to automate leads management. Created and finalized quotes to complete deals between company, vendors and customers. Developed and implemented new sales strategies to engage a bigger audience Boosted team morale and overall sales volume by creating employee incentive sales contests. Maintained professional network of potential clients and business opportunities. Generated sales by starting a healthy outreach to local businesses Company Name | City , State Operations Manager 09/2014 - 04/2017 Managed company operations with responsibility for profit and loss, scheduling, training and inventory control. Assessed, optimized and elevated operations to target current and expected demands. Received, evaluated and scanned in all new inventory, updated computer database and proactively resolved any variances. Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room. Replenished inventory to maintain par levels and completed quarterly inventory audits, counted and updated inventory reports upon receipt of new shipments. Secured revenue, accurately monitoring cash intake and maintaining store policy updates to eliminate discrepancies. Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals. Improved morale and management communication by creating employee recognition and rewards practices. Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives. Oversaw financial management activities, including budget management, accounting and payroll. Resolved issues, including challenges regarding circuits, websites and vendors. Trained, mentored and motivated employees to maximize team productivity. Education and Training Chief Sealth International High School | City , State High School Diploma 06/2014 Languages Fluent in Spanish and English

TEACHER Skills E ducator: People skills , enthusiasti c, problem-solve r, great organizational skills , encouraging, technology savvy, eager to learn, communicates great with colleagues and parents, sets high and clear expectations for students, eager to teach, loves to teach students how to "love to learn", always looking for ways to grow as a person and educator Education University of Redlands 2008 Elementary Credentials : Education City , State , United States California Baptist University 2006 Bachelor of Arts : Liberal Arts City , State , United States Teaching Experience Company Name Teacher City , State Long term substitute for fifth grade.Hired as a probationary teacher and taught second grade for two years. Became tenure and taught fifth grade for one year. Trained as a trainer or trainees for the WRITE Institute. Grade level lead for one year. Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Assisted 10 children per station during small group learning periods during System 44 Instruction. Conducted small group and individual classroom activities based on differentiated learning needs.Helped prepare daily lesson plans for activities and lessons.Communicated effectively with educators from various grade levels.Supported students in developing strategies for individual needs and classroom group dynamics.Wrote daily and weekly lesson plans. Tutored after and before school twice a week all four years. Company Name Teacher City , State Taught second grade for one year. Promoted language development skills through reading and storytelling.Applied the positive reinforcement method to redirect negative behaviors.Conducted small group and individual classroom activities based on differentiated learning needs. Tutored after school twice a week. Organized field trips to local parks, fire stations and zoos.Helped prepare daily lesson plans for activities and lessons.Encouraged students to be understanding of and helpful to others.Supplied one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interacted with students throughout the day to keep them engaged.Communicated effectively with educators from various grade levels.Supported students in developing strategies for individual needs and classroom group dynamics.Wrote daily and weekly lesson plans. Conducted family-connection home projects. Company Name Teacher City , State Fourth grade teacher for two years. Looped with my fourth graders from last year and now teach fifth grade. Teach critical thinking and close reading strategies through common core. Grade level lead for two years. Meet with the RCD team and write the math units. Tutor after school for two years. Lead GATE students to writing our school newspaper. Apply the positive reinforcement method to redirect negative behaviors.Conduct small group and individual classroom activities based on differentiated learning needs.Observe students to supply teachers with feedback regarding potential learning blocks and opportunities for support.Encourage students to be understanding of and helpful to others.Supply one-on-one attention to each student, while maintaining overall focus on the entire group.Physically and verbally interact with students throughout the day to keep them engaged.Communicate effectively with educators from various grade levels.Support students in developing strategies for individual needs and classroom group dynamics.Write daily and weekly lesson plans.Implement programs to encourage student participation. Communicate with parents on a weekly basis of student progress. Assess students monthly on STAR Reading and STAR Math. Give weekly comprehension assessments, both oral and written. Incorporate technology in the classroom, ie iPads. Professional Development WRITE Institute. Get Ahead Writing. English Language Development. Common Core Math. Common Core Language Arts. Combination Class Support. Leadership Grade level lead for three years. Trainer of trainees for the WRITE Institute. Trainer of trainees for Common Core. RCD unit writer at my current site. Other Accomplishments Last year I was asked to administer the GATE after school program. Together, the GATE identified students and I, created a school newspaper. We named it the Jr Journal and invented five topics that would be in every issue. I helped create an outline and template that our reporters could follow and eventually do independently. Each student chose a different topic every month and would either interview or research to write an article for that section. They would then write a rough draft, that I would edit, and then they would type the final draft and put it into the newspaper template. Students would also have a chance to find graphics or take pictures that fit their topic. It turned out great and we were able to publish four issues. This will be our second year. This was a great accomplishment for me as an educator, because I love to write and was in my school newspaper in High School. I had the chance to share a passion of mine and see students enjoy coming in after school and put their advanced brains to work. It was such a great experience and can't wait to have that again this year.

MANAGER, ADVISORY, PERFORMANCE IMPROVEMENT Career Overview Experienced Solution Architect and System z Mainframe Technology Evangelist with over 12 years of IT industry experience focusing on large Banking & Financial Services and Government clients across ASEAN region. Proven record of constantly delivering high performance and result oriented professional with exceptional management and consultative selling skills. Demonstrated ability to work independently or as a team player in various projects. Fast Learner – Good Analytical - Innovative - Goal-Oriented - Flexible Recent Accomplishments Over-achieving the ASEAN sales goals for IBM software every year by closing high values deals e.g. Core system modernization, integrations and new workload for banking and government clients and awarded the IBM Hundred Percent Achievement Club. Awarded the Sales Eminence Award for being the top high performer by demonstrating technical leadership in delivering new and complex high quality solution to clients in response to varying business requirements to many large customers in ASEAN resulting in various high value deals closure and growing IBM solution footprint in ASEAN. Consistent Top High Performance rating every year in IBM. Awarded the Outstanding Technical Achievement Award for outstanding competitive wins with IBM solution including competitive takeout in various accounts ASEAN. Achieved the IBM Certified IT Specialist certification in 2012. Able to build long term client relationship and became trusted adviser to clients and has engaged with IT and C-level leaders to influence clients to adopt IBM solutions leading to improved and successful client in meeting business needs. Successful projects including new Core system modernization and integration, replacement and revamp in addition to various banking and government new business initiatives. Work Experience 10/2014 to Current Manager, Advisory, Performance Improvement Company Name － City , State GST implementation project in RHB Group in Malaysia 05/2008 to 10/2014 Client Solution Architect, IBM Software Group, ASEAN Company Name － City , State Focus on driving new solution/workload in key account for sales closure by working with clients to understand their business requirements and propose IT solutions to address them as well as oversee the delivery of the proposed solution. Provides overall technical responsibilities for the success of the solution design and construction specializing in enterprise modernization and integration of legacy systems and middleware solutions like ESB, BPM, Cloud Computing and Mobility for Financial Services and Government customers across the ASEAN region. Proven record of closing high value deals in large accounts with consistent year-to-year revenue growth for IBM Software. Experience in working with clients to run presentations/demos/POCs and workshops including performance assessment, system healthcheck, integration architecture workshops by analyzing and developing standards/recommendations and architectural governance and best practices for customers to improve their core system availability and optimization for cost savings resulting in many large deals closure. Specialties: SOA, Enterprise Application Integration (EAI), BPM, Cloud, Mobility, WebSphere, Rational Enterprise Modernization, DevOps, Core Banking, Capacity Planning and System z upgrade, System z (Mainframe) OS - z/OS, Linux, CICS and Solutions Architecture 05/2007 to 05/2008 Core Banking Consultant Company Name － City , State Provided technical leadership on Core Banking business processes and requirement for success of the development, maintenance and implementation of ICBA for banking customers. ICBA is a full fledged web-based core banking systems utilizing open systems technologies like J2E and Oracle and IBM solutions. Designed enhancement and prepared functional requirements specification and ensured solution delivery based on banking systems' best practices and provide support to banking customers in area of Deposit/ Trade Finance/ Treasury/ Remittances/ GL modules of ICBA 06/2003 to 01/2007 System Analyst Company Name － City , State Responsible for developing and application design of new projects and maintenance of Core Banking system running on the mainframe system. Specialized in Core Payment Systems – SWIFT, RENTAS, Interbank GIRO, and Inward and Outward Cheque Clearing. Implemented new major projects include Foreign Bills Collection / Mobile Banking. Team lead for new Auto Payments System project. Worked on projects and service modification for both online and batch applications. Tasks involved were analysis, research, estimation, coding, testing and documentation with strict adherence to system standards. Part of the New Core Banking Replacement project team. Constantly evaluates different vendors system and functionality. Knowledgeable in new technologies i.e. SOA, integration of multiplatform systems, best practices in banking systems. Involved in gathering requirements and evaluation in RFI and RFP process of New Core Banking replacement project involving proposal from i-Flex / Infosys / TATA / Temenos and Silverlake. Worked closely with user departments, troubleshooting problems and designing new or improved applications and initiated problem determination analysis model to identify problems and provide solutions on Core system. Constantly reviewed users specifications, analyzed and responded to their business requirements by preparing solutions. Constantly performing study and research and providing innovative ideas and new technology advances to improve payment systems in area of flexibility, scalability and connectivity, process flow of systems and for system and application tuning. My knowledge and experience of various IBM and CA tools and MVS Utilities-DFSORT/ICETOOL, DFSMS) allowed me to be a major contributor toward the success of Maybank IT initiatives to improve time to market for new product implementation. Organized and coordinate trainings for Maybank Technical staffs and managed focus groups to perform study and research core banking applications. Staff productivity, exposure and learning have been improved. Skills 11 years of experience in System z and distributed applications development on z/OS, Programming languages : COBOL, PL/I, PL/SQL , EGL, Databases - DB2, Oracle, IDMS/ADSO, MQ and Enterprise Connectivity - ESB, Message Broker, Business rules and events, Business Process Management, Mobile and Cloud, Middleware - WAS, CICS Specialize in IBM software focusing on IBM Rational and WebSphere solutions – RDz, RAA, RBD-EGL, RTCz, Quality Management and skilled in area of CICS Modernization , Web 2.0, SOA, Mobility, BPM, Business Rules Management Education and Training 2003 Bachelor of Science in Computer Science : Majoring in Software Engineering University of Malaya － State , Malaysia Graduated with CGPA of 3.43 of 4.00 with Dean's List

LEAD SENIOR GRAPHIC DESIGNER Summary Manage multiple projects, Cross-Channel Marketing, Messaging & Branding Consistency, Visual Communications, Brand Creation & Reinvention, Strategies, Efficiency, Planning, Improvements, Supervise, Development, Evaluation, Sets a high standard for all graphics designers, Implementing to adapt to and develop new techniques, High level of problem solving.Look Development: Using 3dsMax, Maya, Softimage, Vray and Mental ray.3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids.3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural). Cleanup and model prep, optimization and modifications to existing models.General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage. Vray and Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering. Highlights Autodesk 3DS Max Autodesk Maya Vray and Mental ray Adobe Photoshop Adobe After Effects Adobe Illustrator Adobe Flash Adobe Lightroom Strong knowledge Joomla (Wordpress) CMS (HTML, Flash) and SEO to Google top 10 positionExperience on a MAC and Windows platform Adobe DreamweaverAdobe FlashArtiosCADZbrushKeynoteMicrosoft OfficePowerPointSolidWorks Accomplishments Designed and implemented a special art project for [Organization Name] . Formulated an inclusive design manual reference guide with more than [Number] design templates. Experience 07/2014 - Current Company Name － City , State Lead Senior Graphic Designer Using 3dsMax, Maya, Softimage, Vray and Mental ray. 3d Lighting and Shaders: Intimate knowledge of Vray, Mental ray creating and using image based lighting, traditional lighting, and hybrids. 3D Modeling: Detailed hard surface polygonal modeling in 3dsMax, Maya and Softimage (automotive, mechanical, product and architectural). Cleanup and model prep, optimization and modifications to existing models. General 3d: General scene setup, optimization and prep work in 3dsMax, Maya, Softimage. Vray and Mental ray. Camera previz work, lighting, shading, painting textures, UVW mapping, modeling, and rendering. Identified resources needed and assigns individual responsibilities Reviews and enhanced deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed and customized project profitability, and utilization Provided detailed direction to designers Set a high standard for all graphic designers Advised and minimize exposure and risk on project Advanced visualization of packaging Chaired products for best selling brands and companies like: McDonalds, Coca Cola, KFC, Jack Daniels, Kraft Foods, Hershey's, Winchester, Nestle, Blizzard, CVS Pharmacy, Wallgrens, John Deere, Kellog's, United Airlines, Gentelman Jack, Optimum Nutrition, Bayer, SC Johnson, Smirnoff, Miller, Fisher, Off etc. 01/2014 - 07/2014 Company Name － City , State Project Manager Identified resources needed and assigns individual responsibilities Reviews deliverables prepared by team before passing to client Effectively applies our methodology and enforces project standards Analyzed project profitability, and utilization Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers Minimize exposure and risk on project 3D visualization of packaging 3D modeling 3D texturing 3D lighting 3D Animations Web development and graphic design company website Chaired products for best selling brands and companies like: Dunkin Donuts, Sony, American Eagle, Bulova, True, Burt's Bees, Loreal, Gatorade, Herbalife, Hitachi, Algida, Dior, Yankee Candle, Nicki Minaj, Bentley. 09/2013 - 01/2014 Company Name － City , State Graphic Designer Designed and printed online interactive sales and marketing collateral. Created visuals that appeal to leaders in the big data and high-tech world. 07/1995 - 06/2013 Company Name － City , State Creative Director Interacted with Modelers to developcreative concepts and executions of assigned products Possessed solid understanding of the science and market dynamics of assigned products Worked closely with account executives to schedule and monitor all projects Provided accurate time and cost estimates for each tactic Adapted to and develop new techniques Supervision on obtaining the correct colors systems Supervision on packaging designers and engineers Advised client on all technical visual recommendations and/or issues Helped facilitate both the input and creative meetings Assisted in making presentations to client Responsibilities: Staff Development Provided detailed direction to designers Assisted in the education and development of designers Set a high standard for all graphic designers. Education 2005 WSSS COLLEGE in Suwalki － City , State , Poland Master of Arts : Computer Graphics Computer Graphics 2002 WSSS COLLEGE IN SUWALKI － City , State , Poland Bachelor of Arts : Computer Graphics Computer Graphics Skills 3D, 3D Modeling, 3DS Max, Adobe, Adobe After Effects, Adobe Photoshop, automotive, CMS, SC, client, CVS, direction, Dreamweaver, Flash, graphic, HTML, http, Adobe Illustrator, image, Lighting, MAC, market, Maya, mechanical, meetings, Microsoft Office, PowerPoint, Windows platform, modeling, optimization, packaging, painting, Camera, presentations, rendering, selling, Softimage, SolidWorks, Staff Development, Supervision, Web development and graphic design, website

KINDERGARTEN TEACHER Summary Dedicated educator committed to creating a classroom atmosphere that is stimulating, encouraging and supportive for all students. Skilled ESL Instructor who uses effective and efficient methods of teaching, while focusing on the individual needs of each student. Skills Microsoft Office Academic assessment methods Whole Brain Teaching techniques as classroom management/procedures Certified ESL Instructor Proficiency in differentiated insdtruction Co-teaching experience in kindergarten Experienced with Smart Board Proficient in MS Word, PowerPoint, Excel Experience 09/2013 to Current Kindergarten Teacher Company Name － City , State Implemented Daily 5 Language Arts and Daily 3 Math Multi-Tier System of Supports(MTSS) Proficient in Dibel and TRC assessments Differentiated tasks/activities Collaborating Member of the Schedule Committee for SPEC/LRE Co-Teach with LBs1 in Language Arts and Math 09/2007 to 09/2013 First Grade Teacher Company Name － City , State Collaborated with colleagues on developing new classroom projects and monthly themes. Encouraged children to be understanding of others. Promoted good behaviors by using the positive reinforcement method. 09/1999 to 09/2007 Third Grade Teacher Company Name － City , State Created and implemented developmentally-appropriate curriculum that addressed all learning styles. Distributed quarterly educational assessments, similar to report cards, to each parent. Local School Council Teacher Representative Education 2015 ELL : Endorsement North Park University － City Endorsement 2002 M.A : Teacher Leadership Roosevelt University － City Teacher Leadership 1998 B.A : Early Childhood Education National-Louis University － City Early Childhood Education Skills Co-teach with LBs1 inclusion and ELL students, Differentiated Instruction, Excellent student and parent relations, Technology Integration, Classroom Management, Character Development, SMART Board, MS Word/PowerPoint/Excel

HEALTHCARE RECRUITER Highlights Microsoft Office Suite (Word, Excel PowerPoint, Outlook, Access); Google Documents; WinTeam. Experience Healthcare Recruiter , 08/2015 － 03/2016 Company Name － City , State Created announcements for open job positions; posted announcements online on company website and major job posting websites such as CareerBuilder, Monster, and Indeed to attract interested candidates. Addressed questions from public, employees, and outside agencies regarding current employment opportunities and application status. Interviewed prospective candidates to assess qualifications and capabilities; guided candidates through application process, scored written exams, and notified candidates of results. Drafted employment contracts and prepared onboarding and orientation documentation for new hires. Maintained up-to-date HR files by identifying and purging obsolete record sand transferring records to storage. HR Administrator , 01/2014 － 01/2015 03/2010 － 07/2015 Company Name － City , State Administrative Assistant , 01/2010 － 01/2014 Assisted District Manager to administer personnel, workers' compensation, general liability, training, and recruitment programs. Researched, planned, and implemented training programs to develop existing staff competencies and facilitate new hire orientation and onboarding. Coordinated group interviews to help organization select qualified candidates for open positions; worked with staffing agencies to place temporary workers in administrative positions throughout company. Helped applicants fill out paperwork, including tax forms, benefits forms, and associated new hire documentation. Analyzed existing HR Department operations and provided recommendations to improve workflows, optimize candidate selection, and improve HR training schedules. Promoted to perform diverse Human Resource Generalist functions which contributed to the smooth and profitable operation of the Virginia and DC territories - overseeing 400 Security Guards. Reported directly to the District Manager providing support for a high volume of confidential client and employee information. Oversaw several necessary processes including Data Management, Job Application and Payroll utilizing the accounting software, Win Team. Performed pre-audits of personnel files to ensure compliance before internal, state and federal auditor examinations. Performed routine administrative tasks including scheduling, phone correspondence, office inventory, compensation, job posting, reporting, and invoicing. Was lead staffer in the hiring process conducting background checks, reference checks and drug screening - interfacing closely with the Security Officer Management Branch (SOMB) and the DC department for results and testing functionality. Played a key role in the complex recruiting project of staffing over 150 Security Guards for the Virginia and D.C. Wal-Mart's Black Friday events. Process consisted of full life-cycle recruitment (interviewing, hiring, drug tests and background checks) and on-boarding (implementing training video and processing paperwork/updating systems). Selected by Senior Management to oversee the two-day U.S. Security Associates Training Academy. Prepared the facility by ensuring all technology and Audio Visual (AV) was functional. Managed the facility's supplies, ordering, payments and distribution. Drafted PowerPoint presentations and fliers - acting as the Communication Liaison to employees on behalf of corporate. Participated in various Job Fairs held at colleges throughout the territory. Utilized templates to design materials for applicants which exemplify the corporate message and provide information on job functions, uniform codes, and 401K and benefit packages. Developed and served as the sole Author, Designer and Creator of the monthly corporate newsletter. Produced a Floater List for the territory to make it easier and more cost effective for the Schedulers to place substitute Guards during an emergency, no-show or call-out. Conducted research and analyzed new trends and legislation of employment, legal issues/concerns for professional development, learning models and training programs. Considered the "bridge" between vendors, candidates, employees, and management. Education December 2016 DEVRY UNIVERSITY － City , State Master Human Resource Management Human Resource Management May 2012 NEW JERSEY CITY UNIVERSITY － City , State Bachelor of Science Criminal Justice Criminal Justice Skills accounting software, administrative, Audio, benefits, C, contracts, client, Data Management, DC, documentation, Senior Management, forms, functional, hiring, Human Resource, HR, inventory, invoicing, legal, materials, Access, Excel, Microsoft Office Suite, office, Outlook, PowerPoint, PowerPoint presentations, Win, Word, newsletter, Payroll, personnel, processes, recruiting, recruitment, reporting, research, scheduling, staffing, tax, phone, training programs, video, website, websites, Author, written

BUSINESS DEVELOPMENT MANAGER/STAFFING MANAGER Professional Summary Innovative Manager seeks position offering opportunities for new professional and personal challenges. Self-starter with a positive, can-do attitude who is driven to learn, improve and succeed. Over 10 years of proactive and indirect diverse recruiting and staffing experience. Education and Training 2003 Bachelor of Science : Health Science option in Health Management and Marketing California State University of Hayward － City , State , United States Skill Highlights Staffing management ability Proven patience and self-discipline Relationship and team building Staff training and development Critical thinking proficiency Compensation/benefits administration Skilled negotiator Account management Excellent written and verbal communicator Enthusiastic team player Problem solving Billing Attention to detail Recruiting and selection techniques Proficient communicator Contract review Cold calling Hiring recommendations Interviewing Strategic planning Multi-tasking ability Skills  Proficient with Microsoft Word, Excel, PowerPoint, Access and Outlook Express.  Optimizer, WFX, Stafferlink, Healthtrust, and Bullhorn. Maintaining active databases of various hospital proprietary software technology systems. Professional Experience 08/2006 to Current Business Development Manager/Staffing Manager Company Name － City , State Manage full cycle staffing, recruiting, and maintain a database of clients and applicants that is aligned to the business opportunity in the market for recruitment, staffing, and placement . Responsible for job postings, hiring, interviewing, and training new employees.  Generate new accounts by implementing effective networking and content marketing strategies. Manage budget forecasting, goal setting and performance reporting for all accounts. Negotiate rates to cut costs and benefit corporate partnerships .  Demonstrate knowledge of HIPAA Privacy and Security Regulations. Conduct reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicate the duties, compensation, benefits and working conditions to all potential candidates. Contact all job applicants to inform them of their application status. Work with Director of Nursing and Human Resource Directors to ensure all healthcare organization is able to support business growth. Coach and counsel employees regarding attendance & performance; mediate employee disputes and complaints.  Respond Onboard new employees in the time reporting and payroll systems . Manage payroll and time and attendance systems. 05/2003 to 08/2008 Staffing Coordinator Company Name － City , State Created and maintained all absentee calendars, agency nurse schedules and staff meeting minutes. Maintained all confidential personnel files, licensing and CPR compliance records. Develop computerized schedules for assigned nursing units based on established staffing patterns, policies, approved employee preferences, and managers' requests. Revises and adjusts unit schedules as needed in consultation with nurse managers. Proactively adjusts and allocates core, registry, and float nursing personnel to provide adequate coverage to clinics and inpatient areas to strategically meet real-time staffing requirements in the most cost-effective manner 05/2003 to 08/2008 Staffing Manager Company Name － City , State Manage full cycle staffing, recruiting, and maintain a database of clients and applicants that is aligned to the business opportunity in the market for recruitment, staffing, and placement . Responsible for job postings, hiring, interviewing, and training new employees. Generate new accounts by implementing effective networking and content marketing strategies.Manage budget forecasting, goal setting and performance reporting for all accounts. Negotiate rates to cut costs and benefit corporate partnerships. Demonstrate knowledge of HIPAA Privacy and Security Regulations. Conduct reference and background checks on all job applicants. Developed creative recruiting strategies that met anticipated staffing needs. Communicate the duties, compensation, benefits and working conditions to all potential candidates. Contact all job applicants to inform them of their application status. Work with Director of Nursing and Human Resource Directors to ensure all healthcare organization is able to support business growth. Coach and counsel employees regarding attendance & performance; mediate employee disputes and complaints. Respond Onboard new employees in the time reporting and payroll systems . Manage payroll and time and attendance systems.

SALES ASSOCIATE Summary To utilize my business, communication, and human relation skills to further myself in the organization I work for. Dedicated and focused  Legal Support Assistant II  who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Skills Microsoft Office proficiency Time management Meticulous attention to detail Professional and mature Strong problem solver Resourceful Dedicated team player Strong interpersonal skills Understands grammar Experience March 2013 to Current Company Name Duties include: Assisting prosecuting attorneys in the Misdemeanor Unit with cases including obtaining police reports, blood, EPAS (Evidentiary Preliminary Alcohol Screening) and PAS (Preliminary Alcohol Screening) results, generate subpoenas with knowledge of Subpoena Ducas Tacum and personal services, skilled in running CLETS (Rap Sheets, DMV, FBI, etc.) with the ability to read and understand the latter, knowledge in ordering suspension packets/DMV records from the Department of Motor Vehicles and ordering DUI priors from out of county courts. Clerical duties include entering, updating and closing out cases in the Case Management System with accuracy and efficiency, filing FTAs (failure to appear), future dates, and closeout files with in a timely manner. Ability to run calendars (main, add-on, and in-custodies) from both Genesis and the Judicial System (Court). Skilled in the answering of phones from the public, defense attorneys, agencies (police departments, sheriffs, as well as out of country), prisons, and inner office. Ability to multi-task and solve problems quickly and proficiently when the need arises. Assist with reception and discovery, which includes dealing with the public and currency in a timely manner. Back up for Discovery and updating discovery log and log outs, Accept Cash or check transactions for Discovery fees, work on Microsoft Excel and Word. Type felony complaint forms and type misdemeanor complaint forms. Maintain records by assisting on the following systems: Case Management System (CMS), Genesis, Judicial Access and organize files. Operate a variety of standard office equipment. Enter Complaint forms both misdemeanor and felony. Then Teardown and Prep files for court both misdemeanor and felony. Answer Phone calls and assist the public, Answer requests, Back-up at Reception Desk, File Documents, Enter Direct Files and Close out files in CMS. Work the incoming faxes and deliver to the proper person. Order various forms per request of the Attorney's.  July 2012 to March 2013 Company Name － City , State September 2007 to February 2013 Company Name － City , State Air Force Village West is a facility that provides military officers a retirement home. We provide medical care, housing assistant and food services. I work in the Food Service area, Attend dining tables, Take orders, Stocking, Cashier, Cooking, Working copy machine, Working on Word and Excel, Scheduling, Time management, Inventory, Cleaning, Washing, Reading temperatures, Lead, Answering requests, Maintain records, Operate a variety of standard office equipment, Aid to residents and Assist our retired personal with any needs they might have.  Sales Associate September 2006 to June 2008 Company Name － City , State Cashier, Customer Service, Merchandising, Stocking, Working with money, Inventory, Cleaning. Personal Information I have come to love being involved with the organization that I work for, I might add, I also have come to love the people I work with and am glad to say I have made some new friends. I have learned quite a lot working here for about five years, and hope to continue learning more. I enjoyed volunteering for a Special Education Assistance Program for four years. I also enjoy the outdoors, spending time with family and friends. Skills Academic, Air Force, Attorney, Back-up, Case Management, Cashier, Clerical, closing, Cooking, Customer Relations, Customer Service, faxes, organize files, filing, Financial, forms, Inventory, Marketing, Merchandising, Access, Microsoft Excel, Excel, money, Office, Word, office equipment, copy machine, police, Problem Solving, Quick, Reading, read, Reception, Maintain records, Retail Sales, Scheduling, tables, phones, Phone, Time management, Type Education and Training Bachelor of Arts : Sociology , 2017 California Baptist University － City , State Social Behavior , 2012 Riverside City College － City , State Arts , 2012 Riverside City College － City , State High School Diploma : General Studies , 2008 Martin Luther King High － City , State General Studies Retail Sales and Marketing-Regional Occupation Program, in which I sold food, handled cash, stocked, took inventory and cleaned. Spark-Students Participating Academic Recognition for King, a special program to recognize students who did well in their studies. K-12 Additional Information I have come to love being involved with the organization that I work for, I might add, I also have come to love the people I work with and am glad to say I have made some new friends. I have learned quite a lot working here for about five years, and hope to continue learning more. * Interests I enjoyed volunteering for a Special Education Assistance Program for four years. I also enjoy the outdoors, spending time with family and friends.

INTERN Highlights Microsoft Word, PowerPoint, and Excel. Social Media: Twitter, Facebook, and Instagram Experience January 2016 to May 2016 Intern Create and implement strength and conditioning workouts for spring season. Monitor weight lifting form and technique. Provide feedback and apply knowledge to strength training and conditioning programs. Organize and prepare equipment daily for strength and conditioning programs. August 2015 to December 2015 Company Name City , State Fitness Intern Exposed to daily routine of fitness specialist and client interaction Conducted one-on-one orientation for new members and instructed in the proper use of equipment Assisted with revising programs offered to incorporate updated topics Created bulletin boards for Member-of-the-Month Provided complimentary body measurements Maintained facility and equipment according to health and safety standards. August 2013 to May 2016 Company Name City , State Student Assistant Utilize Front Rush website to enter football and lacrosse recruit and roster information. Organize and coordinate football recruiting events during the fall, including giving tours. Provide office support for football and lacrosse coaches. Restock office and break room supplies. May 2013 to December 2015 Company Name City , State Individually standardized jelly and ice cream topping batches (checked pH, temperature, and consistency). Trained in operation and safety of a stand up and sit down forklift. Consistently met quotas when packed jelly, syrup, ice cream toppings and plate scapers into boxes. Operated label machine allowing for continual operation and upkeep. Education May 2016 BALDWIN WALLACE UNIVERSITY City , State Bachelor of Arts : Exercise Science Orthopedic Assessment and Treatment Health Promotion and Education Exercise Science Orthopedic Assessment and Treatment Health Promotion and Education BW Deans Award, Spring 2014 and 2015 RELATED BALDWIN WALLACE UNIVERSITY City , State Professional Affiliations Pre- Physical Therapy and Exercise Science Club ACTIVITIES Executive Member: CRU - Christian Organization Member: Phi Mu, Delta Iota Fraternity Skills client interaction, forklift, health and safety standards, Excel, office, PowerPoint, Microsoft Word, recruiting, safety, website

G HEALTHCARE RECRUITER Skills ads, autism, benefits, billing, Coach, Coaching, client, clients, data processing, delivery, drivers, Filing, Financial statements, hiring, inventory, managing, meetings, access, office, network, networking, payroll, Personal Coaching, presentations, Pricing, Psychology, recruiting, researching, Research, sales, seminars, staffing, Phone, Workshops Experience Healthcare Recruiter City , State Company Name / Jul 2016 to Mar 2017 Managed full cycle recruiting process to meet staffing goals. Developed strong relationships and partnered with hiring manager, to maximize effectiveness of recruiting process. Tracked and reported key metrics. Partnered with hiring manager and interview teams to ensure job requirements were clearly understood. Presented candidates and coordinated the interview process. Built a network and pipeline of healthcare professionals that matched hospital partners culture. Sourced and screened candidates to meet the high volume of open positions. Professional Recruiting Specialist City , State Company Name / Jun 2013 to Dec 2015 Sought, interviewed, reference checked and placed contract employees that completely satisfied the client requirements. Built contract employee workforce through ads, career fairs, social media relationships, and networking. Took personal responsibility for and met all individual activity goals of entire division. Actively participated in all team meetings; actively shared ideas and concepts. Communicated with clients regarding specific job orders, candidate submissions and other candidate matters (conference calls, etc...). Continuously explored new recruiting sources, job boards, and forums to assist the recruiters in growing their candidate pools, as well as providing the sales team with business leads. Actively participated in networking groups and other business and community programs to increase skill knowledge. Ensured all hiring paperwork was completed thoroughly including I-9's for all new hires as well as, drugtests and background checks when required by the client. Pricing Coordinator/ Phone Representative City , State Company Name / Jan 2010 to Apr 2013 Processed field partner's requests for pricing with accuracy, promptness and diligence. Entered pricing into system with efficiency to ensure timely delivery of product. Served as contact pricing support for assigned pricing groups; answering specific emails and researching questions regarding accurate pricing for customers. Assisted team members with keying pricing per deadlines. One of four Override Phone Team members of the first dedicated Pricing phone team. Chosen to assist delivery drivers with override code needed to make deliveries of product to customers, successfully handled on average 150-185 calls per day. Efficiently researched pricing codes for accuracy. Maintained polite, respectful, courteous attitude, while displaying keen understanding to the demands of the driver's schedules. Administrative Assistant/Billing Specialist City , State Company Name / Aug 2005 to Nov 2008 Managed accounts for 7 loan officers- collected, reviewed and processed employee payroll timesheets; completed monthly billing worksheets, completed expense projections for office, completed data processing. Maintained inventory, placed orders for office, reordered items per need. Set-up customer meetings in office. Organized conference room for presentations and meetings. Assisted with coalition of loan applications. Set up candidate meetings; prepared agendas and packets. Drafted and typed outgoing correspondence for clients. Answered front desk calls regarding loan questions and procedures. Financial statements: Reconciled Bank accounts and ran. financial statements for all properties. Delinquencies: Posted charges (late fees and interest) for delinquent tenants, mailed out delinquent statements to tenants. Provided delinquency report to property manager. Filing: Maintained cohesive filing system for easy access to information. Adhered to strict deadline schedule, managing several projects with ease. Education and Training Bachelor of Science : Psychology VIRGINIA STATE UNIVERSITY 2002 City , State Psychology General Psychology, Early Education Psychology, Adolescent Psychology, Developmental Psychology, Psychology of Learning, Psychological Testing, Abnormal Psychology, Sensation & Perception, Social Psychology, Psychological Research, Experimental Psychology. Completed Student Work Study Assignment at The Children's House on the campus of VSU. Administered standardized intelligence, aptitude and personality assessment tests to children in the local community referred by local Pediatricians. *Provided accurate and efficient results. Maintained composure with difficult or challenging patients, using the testing techniques to monitor and control all situations *Learned benefits of pediatric neuropsychological tests *Had the privilege of working with children diagnosed with autism spectrum disorder, ADHD, and ADD *Completed work study program upon Graduation, working in this program for four years, including Summers. Certified Life Coach EXPERT RATING-ONLINE PROGRAM 2017 Certified with specialization in Career Coaching, Personal Coaching, Relationship Coaching. Virtual, face to face, and conference call services provided. Workshops and seminars also offered

JEWELRY DESIGNER AND OWNER Summary Skillful and dedicated Executive Assistant with extensive experience in the coordination, planning and support of daily operational and administrative functions in a highly confidential environment. Highlights Microsoft Office proficiency Proper phone etiquette Time management Flexible Professional and mature Strong problem solver Works well under pressure Social media knowledge Database management Customer service-oriented Meeting planning Travel administration Legal administrative support Self-starter Experience Current Company Name City , State Jewelry Designer and Owner Hand crafted beaded and one-of-a-kind clay jewelry creations. Store presence on Etsy.com. Business is promoted throughout various social media outlets. My objective is be involved in local arts and crafts shows. September 2013 to April 2015 Company Name City , State Logistics Service Representative Safely transported lab specimens, medical records, pharmaceuticals, x-rays, hospital supplies, interoffice mail, and related material. Operated a hand-held scanning device to accurately track items through the transportation cycle. Strictly observed operating policies, procedures and service schedules. Demonstrated safe and courteous driving behavior. Presented a professional image to clients and the public through appearance and interaction. Conducted pre/post trip vehicle inspections and maintained a clean, neat, and orderly vehicle. Provided highest level of customer service. April 2009 to August 2013 Company Name City , State Courier/Driver PRIME INC: Over the road team truck driver; refrigerated division transporting goods throughout the US and Canada Courier of expedited small package delivery throughout Ohio and surrounding states. EXPRESS-1: Over the road team truck driver; box truck division transporting goods throughout the US and Canada. October 2002 to November 2008 Company Name City , State Legal Administrative Assistant Assistant to the Executive Vice President and General Counsel of a commercial real estate developer. Provided additional support to the Senior Vice President of Asset Management and the Human Resources Director. My primary responsibilities included, but were not limited to: Typing correspondence and legal documents; Transcription; Creating AIA (American Institute of Architects) documents; Maintaining executives' calendars; Scheduling appointments, meetings, travel arrangements; Maintaining legal filing system, confidential employee files and managed employee time off records; Maintaining records management for on-site and off-site document storage; Preparing expense reports; Maintaining confidential legal binders and closing bibles; Screening, handling and forwarding incoming calls; Acting as back up assistant to the Chairman & CEO of the company; Responsible for purchasing the office supplies, office equipment, stationery, business cards and other miscellaneous supplies; Preparing accounting budget reports on all purchased products and performing tasks in an extremely confidential, timely, accurate and efficient manner. November 2001 to September 2002 Company Name City , State Customer Service Representative Inbound member services call center. My primarily responsibilities included helping members understand their prescription drug benefits and processing home delivery service prescription orders for members via telephony computer system. March 1997 to April 2000 Company Name City , State Realtor Associate •Listed and sold properties both residential and commercial. My responsibilities included: Promotions and advertising; Working closely with mortgage companies, home inspectors, buyers, sellers and attorneys and general administrative duties October 1994 to March 1997 Company Name City , State Sales Support Coordinator Coordinated Shipments for Trades Shows, Electronics, Special Commodities and Household Goods. Primary responsibilities included: Extensive customer contact; Entering and processing orders; Handling support for sales force and assisting with advertising campaigns. April 1991 to October 1994 Company Name City , State Leasing Professional 380+ Unit Property; Received rents; Data entry of monthly rental information in computer system (PropertyPlus software program); Pursued collection of delinquent rents; Liaison for financial assistance for tenants that were in need of assistance; Updated renewal records three months prior to lease expiration; Handled security deposits and withdrawals; rent adjustments; Delinquency and credit balance reports; Processed applications for approval through district office; showed available units to prospects; prepared maintenance work orders and all administrative duties. February 1989 to April 1991 Company Name City , State Subsidy Administrator/Leasing Professional The Plaza Apartments is a 520 unit, two building high-rise property for the elderly, handicapped, and disabled. My primary responsibilities were to establish rents for the tenants based on income, assets and medical expenses, based on HUD regulations. I reviewed, verified, re-certified and notified tenant and HUD of rents and subsidy amounts approved by the Federal Government. Other responsibilities included preparing service orders, working with security, move-in inspections and bi-annual inspections of units to coincide with order of the Fire Marshall. General office duties which included purchasing of office supplies. Education 1973 Gates Chili HS City , State High School Diploma Skills Account receivables and payables, administrative duties, AIA billing, scheduling appointments, customer service, data entry, expense reports, filing, general office duties, real estate legal documents, office equipment, purchasing, scanning, telephony, transcription, travel arrangements, typing 50-60 wpm, managing executive calender, Internet and social media proficient

INFORMATION TECHNOLOGY SPECIALIST Professional Profile Quality-driven and practical Systems Administrator with [Number] years aligning business systems with business policies and guidelines. Looking to bring strong analytical and problem-solving skills to an industry-leading software company. Qualifications CompTIA Security + CE SY0-401 Certified Refined system debugging and diagnostic skills Excellent analytical, interpersonal, communication and organizational skills System administration UNIX system performance monitoring Team player and self-starter with the ability to operate without detailed work direction Working knowledge of application servers, J2EE, Oracle, Unix O/S, Linux, LDAP, Database, Service Oriented Architecture and physical architectures, Mainframe, Remedy, Virtual Machine High proficiency level in MS Office (Word, PowerPoint, Excel, Outlook) Relevant Experience Automated repeatable tasks where possible to increase efficiency.Consistently received a 100% rate of customer satisfaction.Performed root cause analysis to identify system errors and improve accuracy by 15%.Awarded with the Tech of the quarter for contributions to mission. Experience Information Technology Specialist Sep 2013 to Dec 2015 Company Name － City , State 5 years of experience in the maintenance and troubleshooting of complex infrastructure. Provide Help Desk Services first level of troubleshooting to all customers on multiple systems. Use internally developed maintenance provider plans, procedures and tools to identify, troubleshoot, and diagnose failures and restore system capability to operations. Analyze, diagnose and isolate failures to hardware Line-Replaceable units (LRU). Directly replace or coordinate replacement of failed hardware LRU's with the maintenance provider or the vendor. Collect data describing the environment at the time of the failure to provide root cause analysis is necessary or escalation to the engineering point-of-contact. Provide required support of engineer maintenance provider Discrepancy Report (DR) investigations and resolution efforts if necessary. Perform network management services to include: Monitoring networks device health and status, monitoring of network performance and utilization optimization (tuning) tasks. Perform operating system monitoring, Commercial off the Shelf (COTS) software monitoring, custom software monitoring, resource memory allocation; modifications to authorized user lists and user profiles; file system maintenance to include (deletion of log files no longer needed and monitoring of storage space, ensuring backups have completed appropriately, awareness that appropriate system processes are up and running at all times). Support software promotes by performing system reboots, monthly and daily preventive maintenance, process bounces per documentation. Provide accurate and timely documentation of system problems and request in shift turnover log and assign units tickets in accordance unit policy. Analyzed customer and stakeholder needs, generated requirements, perform functional analysis and implemented Requirements Management Plans. Made recommendations to improve technical practices.Collected, analyzed, and reported program metrics, including product technical performance measures and key performance parameters. Systems Engineer May 2010 to Sep 2013 Company Name － City , State Obtained all mission related certification required for the application services provider, within the 24x7 technical support tier. Trained current and new team members on existing and new application services procedure and Commercial off the Shelf (COTS) software. Performed system health analysis to identify, analyze, collect preliminary data, and recommend effective solution to anomalies. Coordinated and conducted low-level system testing, problem analysis for servers, desktops and IT infrastructure work. Analyzed all levels of total system product to include; concept, design, fabrication, test installation, operation, maintenance and disposal. Performed technical planning, system integration, verification and validation, supportability and effective analysis for multiple systems. Performed functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software policies. Coordinated with systems partners to finalize designs and confirm requirements are met. Provided continued maintenance and development of bug fixes and patch sets for existing web applications. Diagnosed UNIX and Windows processing problems and execute appropriate solutions. Ensured network, system and data availability and integrity through preventative maintenance. Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company/customer policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Consistently met deadlines and requirements for all production work orders. Monitored network performance and provide network performance statistical reports for both real-time and historical measurements. Managed network monitoring and server monitoring both on- and off-site. Recommend architectural improvements, design solutions and integration solutions. Systems Engineer Associate Feb 2009 to May 2010 Company Name － City , State Coordinated all NEAS weekly brown-bag seminar for the VA-95 Technical Resource Center. Formatted and delivered training specific to the intended party and purpose for company standards. Updated, composed and created content in electronic format assuring accuracy and proper display for the VA-95 TRC Technical Library. Served as Windows Subject Matter Expert (SME) to research, create procedures and recommended COTS product to enable Closed Caption video content for support of the National Center for Missing and Exploited Children (NCMEC). Reviewed, and routed resumes to appropriate Managers as an Account Representative on the Resource Planning Team (RPT). Maintain a spreadsheet of employees with key contact information, skills, and resumes. Communicated the duties, compensation, benefits and working conditions to all potential candidates. Researched and recommended new sources for candidate recruiting. Reviewed human resource paperwork for accuracy and completeness by verifying, collecting and correcting additional data. Education Bachelors of Science , Computer Engineering Technology Spring 2008 Prairie View A&M University － City , State GPA: GPA: 3.048/4.0 Computer Engineering Technology GPA: 3.048/4.0 Personal Information Active TS/SCI w Poly (last update, 05/2010) Additional Information Security Clearance: Active TS/SCI w Poly (last update, 05/2010) Ability to adapt to changing technology, learning and applying new methods for achieving the goals of the organization TAC/ABET accredited , Dean's List 2005-2007, Honor Roll 2006-2007 Engineering Technology Association; Vice President 2005-2007 Tau Beta Pi Engineering Honor Society; Vice President 2007-2008 Skills interpersonal, hardware, concept, content, clients, customer satisfaction, Database, debugging, desktops, direction, documentation, engineer, functional, Help Desk, human resource, J2EE, LDAP, Linux, Mainframe, memory, access, Excel, MS Office, Outlook, PowerPoint, Windows, Word, network management, network, networks, operating system, optimization, Oracle, organizational skills, policies, problem analysis, processes, real-time, research, self-starter, servers, spreadsheet, system integration, Team player, technical support, troubleshoot, troubleshooting, UNIX, validation, video, web applications

OPERATIONAL CHEF Professional Summary [job title] with more than [number] years of experience planning, developing and implementing [program or process] . Experienced manager with excellent client and project management skills. Action-oriented with strong ability to communicate effectively with technology, executive, and business audiences. Talented [job title] with a strong background in [area] . Portfolio available at [URL] . [Job Title] with background as [Job Title 1] and [Job Title 2] looking to join a growing entrepreneurial organization as part of the Executive team. Core Qualifications Results-oriented Operations management Client-focused Excel in [areas of expertise] Financial records and processing Contract negotiation/review/drafting Proficiency in [area] Quick learner Computer proficient Reports generation and analysis Contract auditing Training and development Change management Change management Personal Information Place of Birth: Sheffield, UK Date of Birth: 3rd of September, 1970 Present Resident in Berlin, Germany Sex: Female Status: Married with 1 child (age 4) Hobbies: International Travel, Hiking, Tennis Experience Operational Chef January 1999 to January 2015 Company Name － City , State Managed receipt, inventory, and storage of $121.8M in unit serialized equipment assets to include principal items from intermediate supply sources using Oracle data base systems. Supervised the accountability of all weapons and weapon systems in support of exercises and key deployments totaling $89M; additionally, tracked all serial numbers through the embarkation process. Managed and oversaw the comptroller fiscal year operational budgets for 115 unit offices and briefed the Commanding Officer on "End of Year," 2012, 2013, and 2014 spending obligations in the total amount of $27.2M. Supervised the quarterly inventories with all corresponding units to ensure accurate record managment was being conducted according to published regulation accountability and attained a 99.89% during corporate inspections. Developed an effective and time efficient disposal plan for unserviceable equipment and saved the government an excess of $1.4M in reusable supplies from the Defense Reutilization Management Office(DRMO). Served as the Authorizing Official for the Government Commercial Purchase Card (GCPC) program for all supply related open purchases and government contracts totaling $1.3M. Managed various Supply Distribution Warehouses in 10 different military bases both CONUS and OCONUS and supervised numerous military personnel ensuring that supply tracking and deliveries were effectively being delivered within the customer timeline request. Served as Battalion Equal Opportunity Representative and conducted 7 annual training, 5 new join classes, and BITS training for 254 personnel in the battalion. Coordinated the transfer process of temporary loaned and unit owned equipment for numerous combat, field and disaster relief exercises. Coordinated the supply logistics chain distribution of over 20,000 items valued at $42M to support and facilitate deployment programs. Ensured equipment and parts were received and receipted in a timely manner in accordance with GPN guidelines which provided effective supply support. Served as the Equal Opportunity Representative conducting 12 annual training classes Managed the timely completion of three DoD direct Statement of Budgetary Resources (SBR) Audit samplings of over 8.2 million of financial transactions for multiple appropriations for the SMU. Corrected 506 erroneous fiscal year records ,consisting of 800 single document transactions totaling over $375K in adjustments. Supervised the execution of weekly supply, warehouse and embarkation training. Classroom instruction ranged from basic safety to material handling procedures, resulting in 400 classroom hours. Mentored and advised over 700 United States Marines on leadership, education, life, and combat skills, building confidence in their personal and professional careers, setting future goals. Served as the BN SACO, supervising 4 Command Directed urinalysis and counseled 10 Marines in Substance Abuse aftercare program Effectively executed 2nd/3rd Qtr Budget of 194K for FY 10,obligating at 99.2%, ensuring all fiscal budget requirements were attained. Coordinated and supervised upgrades of 35 facilities with the new "Marine Corps Recruiting" concept and inspected each location following OSHA regulation, reporting discrepancies to Army Corps of Engineers. Coordinated and supervised Statewide" pool function of over 500 participants and their families. Ensured that all logistical support and safety was effectively executed. Supervised district requirement of serviceability of 78 RS vehicles totaling 152K, and ensuring vehicle driver training and safety was conducted, lowering driving accidents in FY10. Maintained service of 147 local telephone/86 cellular lines. During district inspection, fiscal, supply, logistics and telephone sections were found "mission capable" with noteworthy accomplishment. Drafted military and nonmilitary correspondence. Developed and led training programs in preparation for combat. Wrote office job descriptions and directives. Education Back Save & Next TERMS & CONDITIONS PRIVACY POLICY FEEDBACK CONTACT US POWERED BY © 2016, LiveCareer, Ltd. All rights reserved. Skills Army, basic, budgets, Budget, concept, contracts, data base, driving, financial, Government, inspection, instruction, inventory, leadership, logistics, managment, Office, weapons, Next, Oracle, personnel, Recruiting, reporting, requirement, safety, supervising 4, telephone, training programs, upgrades, urinalysis Additional Information CHOOSE TEMPLATE BUILD YOUR RESUME FINALIZE DOWNLOAD Finalize Your Resume Templates Spelling Print Download Email Resume Sections Professional Affiliations Member, Small Business Association (2008 - present) Member, Alumni Association

STUDENT TEACHER Summary Visual Arts Specialist with 11 years experience in elementary art education. Demonstrated skill in individualizing instruction based on students' needs and interests. Highlights Adobe Creative Cloud: Illustrator, InDesign, Photoshop, Muse Microsoft Office: Word, Excel, PowerPoint WordPress iMovie Ohio Teaching Licensure, Visual Arts, PK-12 Experience Company Name October 2003 Student Teacher City , State Designed and implemented daily lesson plans based on Oak Hills School District Visual Arts Curriculum, National Visual Arts Standards and Ohio Visual Arts Standards. Evaluated student artwork based on stated criteria. Displayed student artwork throughout the school building. Company Name October 2003 to Current Student Teacher City , State Designed and implemented daily lesson plans based on Oak Hills School District Visual Arts Curriculum, National Visual Arts Standards and Ohio Visual Arts Standards Initiated and arranged a school field trip to Cincinnati Art Museum and Contemporary Arts Center as an extension of classroom learning Assessed student artwork based on stated criteria Displayed student artwork throughout the school building Planned and installed student sculpture exhibit at Delhi Public Library. Company Name January 2004 to Current Visual Arts Teacher City , State Design and implement daily lesson plans for grades 1-8 based on National Visual Arts Standards and Ohio Visual Arts Standards Teach interdisciplinary units with grade level teachers that integrate reading, language arts, cultural studies and technology with art production Evaluate student performance based on stated criteria and prepare grades for quarterly report cards Display student artwork throughout the school building including biannual all-school art exhibits held during Catholic Schools Week Open House and annual Fine Arts Festival Participate in regional, state and national art competitions and exhibitions such as the Scholastic Art Competition, Ohio Art Education Association Youth Art Month Exhibition, Young Peoples Art Exhibition, Cincinnati Arts Association Art Exhibit, Catholics United for the Poor Drawing Competition, and the Knights of Columbus Substance Abuse Awareness Poster Competition Facilitate student Art Criticism written submissions to Jerry Tollifson Art Criticism Open Competition (OAEA) Prepare and teach annual after-school student art workshops during Youth Art Month Design and manage art classroom website including online art gallery and blog, www.olvisitation.com. Education Xavier University May, 2012 Masters : Education Secondary Education City , State Education Secondary Education Mount St. Joseph University May, 2004 Bachelor of Arts : Art Education City , State Art Education May, 2004 Bachelor of Fine Arts : Painting Painting Mount St. Joseph University May 1989 Associate of Arts : Graphic Design City , State Graphic Design Licensure Visual Arts Specialist, Grades PK-12, Ohio Interests SWOAEA Art Workshops Summer Teacher Institute, Cincinnati Art Museum Evenings for Educators, Cincinnati Art Museum Teacher Workshops, Cincinnati Contemporary Art Center Art Exhibitions & AWARDS Parallel Visions", exhibition of regional art educators, Studio San Guiseppe Gallery Pendleton Arts Center, studio exhibitor, July - December 2004 Life and Times of Education", annual juried exhibit of college student artwork, OAEA and STRS Gallery, Columbus, Ohio, 2001 - 2004, 2004 Award Winner MSJ Thesis Exhibit, Studio San Guiseppe, 2004 MSJ Annual Student Exhibit, faculty selected artwork, Studio San Guiseppe, 2001 - 2004 Skills Adobe, Photoshop, Arts, Art, com, exhibitions, Drawing, Illustrator, InDesign, Excel, Microsoft Office, PowerPoint, Word, reading, sculpture, website, workshops, written Additional Information OAEA Annual Conventions SWOAEA Art Workshops Summer Teacher Institute, Cincinnati Art Museum Evenings for Educators, Cincinnati Art Museum Teacher Workshops, Cincinnati Contemporary Art Center Art Exhibitions & AWARDS Parallel Visions", exhibition of regional art educators, Studio San Guiseppe Gallery Pendleton Arts Center, studio exhibitor, July - December 2004 Life and Times of Education", annual juried exhibit of college student artwork, OAEA and STRS Gallery, Columbus, Ohio, 2001 - 2004, 2004 Award Winner MSJ Thesis Exhibit, Studio San Guiseppe, 2004 MSJ Annual Student Exhibit, faculty selected artwork, Studio San Guiseppe, 2001 - 2004 Professional Affiliations National Art Education Association (NAEA) member, 2002 - present Ohio Art Education Association (OAEA) member, 2000 - present Southwest Art Education Association (SWOAEA) member, 2000 - present Cincinnati Art Museum member, 1989 - present Taft Art Museum member, 2000 - present SWOAEA Nuts and Bolts, art lesson exchange presenter

STORE MANAGER Career Overview Highly enthusiastic customer service professional with 19 years client interface experience. I worked in customer service for a long time. Face to face meetings as well as over the phone. Core Strengths Job Objective To work in the customer service industry and bring my 14 years of experience and my knowledge to help improve my skills as well as be one of the best in customer service in order to seek advancement. Summary of Qualifications To serve as a liaison for the customer in meeting all their questions and concerns Excellent problem solving skills Excellent typing skills Excellent written and oral communication skills MS word Microsoft Excel Real Estate License Bilingual - Korean and English Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Accomplishments Customer Service   Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts. Sales   Consistently generated additional revenue through skilled sales techniques. Customer Interface   Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders. Work Experience Store Manager July 2006 to September 2013 Company Name － City , State I ran the day to day operations such as : ordering merchandise (books, accessories, speaking with different dealers). As the store manager my daily duties were working with customers, answering any questions they may have had about products, such as instruments and accessories we carry, as well as helping people with rentals. Customer Service Agent May 2009 to April 2013 Company Name － City , State Worked as customer service agent making announcement in claims area in Korean and in English at Hartsfield Jackson International Airport, helped people trouble shoot problems with baggage issues, as well as in charge of the monthly reporting for passenger counts to the Atlanta International Airport. Also worked closely with Customs and Border Protection. I also worked on the ramp as well with Korean Airlines when needed. Real Estate Agent January 2006 to September 2008 Company Name － City , State I helped people find their dream homes as well as negotiate contracts for buyers and sellers side, I also have great knowledge of the Multiple Listing System, as well as answered phones, and made 100-200 cold calls a day looking for new prospects. Assistant Manager December 2005 to July 2006 Company Name － City , State I sold personal training memberships helping my clients achieve their weight goals, and gave new clients an introductory workout session to assess their strengths and weaknesses, as well as deal with customer service issues, set new appointments for new sales as well as worked as a personal trainer. Personal Trainer/Assistant Fitness Director July 2000 to November 2005 Company Name － City , State I sold personal training memberships, was in charge of hiring and interviewing personal trainers as the assistant fitness director, Helped with HR such as pay roll, front desk duties, dealing with customer service issues, helped with part-time bilingual sales with Korean speaking clients as well as train and teach them how to use machines and create a fitness program to cater to their goals, also sold merchandise and sports drinks, Inventory manager on all drinks coming into the gym, organized juiced room 3x's a week, First employee to receive a raise in 8 years, focused on mostly rehabilitation training clients with injuries such as : shoulder, knee, and sports injuries, helped people lose weight and attain their fitness goals, hit $5000 revenue goal 6 months in a row, worked as a general manager for Bell Plaza Sports Club for one week running all the day to day operations of the 24 hr gym, dealt with customer service issues such as complaints, billing, and membership problems, trouble shooting to come up with solutions in order to make customers happy, team leader always willing to listen to new suggestions on how to improve sales, strong people skills working with people of different ethnicities. Educational Background BA : Sociology , 2000 Binghamton University － City , State Sociology High School Diploma : Miscellaneous , 1995 Flushing High School － City , State Miscellaneous Skills billing, oral communication, negotiate contracts, clients, customer service, English, general manager, hiring, HR, Inventory, Korean, team leader, director, Microsoft Excel, MS Word, people skills, problem solving skills, speaking, Real Estate, rehabilitation, reporting, sales, store manager, phones, trainer, trouble shooting, typing skills, Excellent written

INFORMATION TECHNOLOGY MANAGER Summary Experienced Information Technology Manager committed to maintaining innovative technical skills and up-to-date industry knowledge. My excellent problem solving skills, diagnostic ability and communication skills are assets that allow me to excel and adapt to virtually any situation. Experience Company Name City , State Information Technology Manager 01/2007 to Current Responsible for maintaining budget and implementing all new technologies within the firm. Integral part of technology team responsible for implementing and migrating Accounting and Billing system upgrade Managed firewall, network monitoring and server monitoring both on- and off-site. Recommended architectural improvements, design solutions and integration solutions. Trained members of IT team regarding network security and troubleshooting of data circuits. Ensured network, system and data availability and integrity through preventative maintenance and upgrades. Managed Migration from Exchange 2003 to Exchange 2010 Manged Migration from Windows XP and Office 2003 to Windows 7 and Office 2010 Managed and deployed Office 2010 to Office 2013 upgrade Managed migration from Physical Servers to VMWare ESXi Virtual Server environment Responsible for managing all IT related vendor and telecommunication contracts Manage all IT Vendor relationships Provided documentation on start-up, shut down and first level troubleshooting of processes to help desk staff. Implemented company policies, technical procedures and standards for preserving the integrity and security of data, reports and access. Company Name City , State Technical Project Lead 11/2005 to 01/2007 Responsible for Maintaining Client relationships and Technical Integrity of the Infrastructure Responsible for Managing Engineers assigned to Client projects, Including time management, time approval and resource scheduling Successfully migrated a Novell 6.0 Cluster with Groupwise to a Novell 6.5 Cluster Responsible for ensuring timely completion of projects Responsible for Managing IT Department at specific client sites,including Helpdesk management. Company Name City , State Systems Engineer 01/2004 to 11/2005 Install, Support and maintain Novell, Windows NT 4.0, Windows 2000,Windows 2003 servers. Maintain and Patch over 800 servers in the current environment. Manage implementation of new infrastructure from the Server Side, and co-ordinate with various teams to ensure deadlines are met. Assisted in stabilizing Novell Groupwise 6.5 installation. Implemented and maintained a SQL Cluster in a Microsoft 2003 Server environment. Company Name City , State Network Analyst 10/2001 to 10/2003 Managed and supported Novell 4.x and 5.x Servers, Windows NT 4.0 and Windows 2000 Servers, Citrix. MetaFrame XPa, GroupWise 5.x. Second level support for all PC and Network related issues. Company Name City , State Night Desk Supervisor 07/2000 to 04/2001 Supervise two additional employees and responsible for all issue escalations and follow up. Manage all projects and ensure on-time completion. Manage client relationships. Company Name City , State Senior Network Engineer 08/1999 to 07/2000 Responsible for all LAN/WAN Infrastructure. Evaluate, purchase, implement and maintain all Novell and Windows NT Servers. Manage Cisco Switches and Routers and all WAN T1 Connections. Company Name City , State Network Analyst 04/1997 to 06/1999 Support 130+ Novell Servers and NDS Directory Structure. Responsible for upgrading and maintaining. servers as well as all workstation clients. Company Name City , State Network Support Specialist 11/1993 to 04/1997 Responsible for All Software, hardware, Network, phone system and voicemail installation and support. Planned move of company to include all Network and electrical wiring as well as Phone system. move/upgrade. Company Name City , State Service Manager 09/1988 to 11/1993 Install and maintain all customer systems, network installations and rollouts of all new computer systesm. Supervised 3 additionaltechnicians. Education Associate of Science : Business Administration 1996 McHenry County College , City , State Business Administration Interests Algonquin Argonauts Football Board of Directors, Secretary Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator Additional Information AFFILIATIONS Algonquin Argonauts Football Board of Directors, Secretary Algonquin Argonauts Football, Assistant Coach/Offensive Coordinator Skills Accounting, backup, Billing system, budget, Citrix MetaFrame, Excellent communication, hardware, contracts, Client, clients, documentation, electrical wiring, firewall, Groupwise, Novell Groupwise 6.5, GroupWise 5.x, help desk, LAN, Managing, access, Exchange, Windows 7 and Office, Office, Windows, Windows 2000, Windows NT, Windows NT 4.0, Windows XP, Migration, NDS, network security, Network, Novell 6.0, Novell 6.5, Novell, Novell 4.x, Novell Servers, Phone system, policies, problem-solving, processes, Routers, scheduling, Servers, SQL, Cisco Switches, T1, telecommunication, time management, troubleshooting, upgrades, upgrading, upgrade, WAN

ASSISTANT, ACQUISITIONS AND DISPOSITIONS Summary Acquisitions and dispositions coordinator adept in client relations, due diligence and real estate management. Seeks a challenging position in property management with room for continued growth and professional development. Experience Company Name February 2007 to Current Assistant, Acquisitions and Dispositions City , State Coordinate due diligence information in the disposition of non-core properties to brokers and principals/investors Facilitate underwriting of potential acquisitions in coordination with leasing reps and regional asset managers Work on the capital harvesting program to sell off non-core assets and out-parcels in creating capital that can be redeployed into better-performing core assets Manage acquisitions and dispositions network drive and update the company website as properties are sold and acquired Organize Investment Committee Meetings for discussion and approval of redevelopment properties as well as approval of acquiring or disposing of assets Prepare property reports such as rent rolls, tenant sales, aged receivables, and operating statements for the analysis of core and non-core properties slated for disposition Company Name November 2000 to January 2007 Sales and Product Associate City , State Supported associate Field Sales Representatives to assist with high-volume single or multi-site customers Acted as liaison between customers and Field Representatives to generate leads and quotations for possible future sales Diligently researched information in assisting customers and distribution companies with technical product and applications inquiries Processed customer invoices for purchase of demonstration equipment and maintaining sales representatives' consignment accounts Authorized requests for product returns and exchanges as well as monitored high-dollar purchase orders and customer account status Company Name July 1999 to November 2000 Office Manager Assistant City , State Reconciled daily fees and posted payments accordingly. Prepared forms for medical billing and processed claims to appropriate insurance companies. Maintained inventory of supplies and medicines/vitamins. Resolved patient inquiries and performed general clerical duties. Education St. John's University 2000 B.S : Biology City , State , United States New York University 2011 Professional Certificate : Real Estate Finance and Investment City , State , United States Skills JD Edwards; Business Intelligence; Argus; Microsoft Word, Excel and PowerPoint; OnBase; SAP; AS400

DIRECTOR Professional Summary Skills PPC Digital Media Planning DSP Behavioral Targeting Comscore SimilarWeb Kenshoo MS Excel, PPT Agile Marketing Ads, Portuguese Advertising, Presentations Agile, Quality Agency, Quality control Auditing, Reporting Branding, Sales Budget, Bilingual BI, Spanish Capital Markets, Strategy Clients, Strategic Client Data analysis Designing DSP Direction English Fast Features Financial French Innovation Investments Leadership Marketing Market Media Planning Meetings MS Excel Modeling Next Optimization Work History Director , 07/2017 to 05/2021 Company Name With over 12 years' experience in performance marketing (PPC), Search Engine Marketing, Social, Local and Programmatic media. The experience I gained in portfolio management reflects in obtaining the best results for my customers, allocating their investments accordingly for better returns in the digital marketing world. I enjoy working in fast-paced environments and find that the dynamism in digital marketing fulfills that completely., Vendor for Microsoft Digital Advertising. Part of a global team of 8 people all remote. Built audience clusters based on behavioral targeting for Brazilian, Mexican, Canadian, and US markets. Utilized data analysis tools to optimize performance and improve CTRs. Project revenue in Brazil grew from $50k to over $500k and grew to over $3mm in the second year. Assisted in quality control for other team members. Digital Media Solutions Executive Director , 01/2016 to 07/2017 Company Name – City , State Led a team of 8 specialists in search, social, mobile, display, programmatic and local ads bringing innovation and new digital opportunities to Blinks, focusing on Branding and Performance. Responsible for growing media spend across all channels. During this period media spend grew over 100% (+300mm). Established procedures and best practices for Digital media planning and execution ensuring efficiency in all stages of the customers' journey. Created and established the Blinks Media Mix Modeling. Provided strategic insight across many digital channels to the account teams. Implemented auditing and technical evaluations to improve quality in campaign execution and optimization. Created and delivered training to new hires and weekly training for company employees covering all areas of digital media. Built and maintained strong partnerships with media channels providing opportunities to implement betas, first-to-market cases and assist in developing new products. Assisted Sales team with data and cases when elaborating presentations for RFPs. Provided insights to BI and DevOps for the development of in-house dashboards and media management tool. Invited to test the beta for the Facebook Blueprint Certification. Coordinated Digital Days for clients. Member and partner of senior executive leadership and actively participated in designing the path and direction of the company. Awarded Bing Agency of the Year award (September 2017). Account Director , 01/2014 to 12/2015 Managed portfolio of largest clients at Blinks including global accounts (+R$6mm/month) Led a team of 8 analysts that provided media strategy and activation of branding and performance campaigns. Clients included Netshoes, ACCOR, AIG and OLX. Cross channel reporting, analysis, and weekly wrap-ups with team and clients. Oversaw budget allocation and prioritization for campaigns. Elaborated campaigns with clients and channel partners to develop first-to- market cases with excellent results and benchmark examples. Created best practices such as AB Testing, Black Friday checklists, documenting learnings, creatives analysis. Reduced CPL by 300% for one account in less than 6 months. Maintained customer's ROI whilst increasing investment from 300k to 600k. Tripled lead generation whilst reducing CPL by 150%. Invited to become an executive partner at Blinks. Account Manager , 12/2010 to 12/2013 Managed portfolio of large and SMB accounts, +- 30 accounts and led a team of 6 analysts. Responsible for the strategy and execution of PPC campaigns. Defined strategy and KPIs based on client objectives and goals. Held monthly meetings with the clients to go over results and next steps. Behavior Targeting Specialist , 01/2008 to 01/2013 Company Name – City , State Senior Investment Specialist , 01/1999 to 03/2003 Company Name – City , State Managed portfolio of high net worth accounts (+U$ 1 million) including Latam customers. Provided trading assistance in various financial products. Reviewed client portfolios advising them on investment solutions conforming to their objectives. Educated clients on usage of trading platforms and software. Equity Trading Liaison , 07/1997 to 01/1999 Capital Markets & Trading - Operations Liaison between exchanges and account reps resolving trade disputes. Reduced risk to firm by resolving disputes in a timely manner mitigating losses. Managed downtime operations. Led team of 20+ helpers to input trades manually into the system when downtimes occurred. Agility and accuracy were key features. Floor Broker , 01/1995 to 01/1997 Company Name – City , State CBOE broker trading stocks such as KO, HON and BAC. Executed orders from various brokerage houses, evaluating market volatility and order flow for best executions. Education WPP Mini MBA : Business Strategy , 04/2017 B.S : Business Administration , 05/1994 Boston College - City , State Certifications CERTIFICATIONS Google AdWords Certified Google Analytics Certified Facebook Certified Planning Professional. Languages English Native or Bilingual Portuguese Native or Bilingual Spanish

BIOLOGY TEACHER Experience 11/2016 to Current Biology Teacher Company Name － City , State Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences. Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS. Volunteer and participate in schools extracurricular activities such as selling tickets for the school talent show and participating in the Lindenwold HS 5K for the scholarship fund. Teach and translate materials utilizing Sheltered Instruction techniques for English Language Learners. Co-teach with special education teachers while executing modifications in student IEP and 504 plans. Plan and present Google applications training for Lindenwold HS professional development. 09/2011 to 11/2016 Biology Teacher Company Name － City , State Seek out of district professional development opportunities including but not limited to NJEA and NSTA Conventions, and addition programs focused in science, standards, & STEM. Successfully fundraise money for incorporating additional technologies, TI Nspire CX graphing calculators, for the classroom through DonorsChoose.org. Execute, implement, and modify lesson plans while incorporating differentiated instruction and multiple intelligences. Design and align lessons, labs, and assessments incorporating STEM, problem based learning, Common Core and NGSS. Implement ideas, practices, and theories from professional development workshops. Turn-Key for other teachers). Co-teach with special education teachers while executing modifications in student IEP and 504 plans. Communicate with parents/guardians regarding student progress within the classroom. Achieve Level 1 Google Certified Educator status in October 2016. 01/2011 to 03/2011 Student Teacher Company Name － City , State Develop labs, assignments, and projects to reinforce material taught previously encouraging deeper knowledge and understanding in addition to incorporate multiple disciplines, including writing, science, social sciences, and health. Continuous educational improvement by applying constructive criticism to lessons during student teaching experience. Formative and summative assessments of students on content related to the New Jersey State standards. Execute and implement lesson plans for the week while ensuring differentiated instruction. Communicated with parents/guardians about student progress within the classroom. 04/2007 to 04/2011 Clinical Lab Manager/Technologist Company Name － City , State Educate and train Pathology Residents according to guidelines set forth in Molecular Diagnostic Laboratory Resident Manual, including observation and hands on bench training of laboratory procedures and techniques. Research and validate new laboratory tests by determining parameters for sample concentration, detection limits, and composition of procedures for the laboratory. Maintain failed run, repeat testing, instrument/equipment maintenance & calibration, QC temperature, & T-A-T logs. Perform DNA extraction/quantitation, PCR, CE, interpretation, and reporting of results of molecular studies. Manage and operate the laboratory and equipment according to the QA/QC Procedure and Protocol. 08/2005 to 04/2007 Quality Control Technician - TCA/E Coordinator Company Name － City , State Coordinate monthly seminar with QC Director and attending laboratory technicians in addition to conducting 'Good Laboratory Practices' and orientation lectures for laboratory technicians. Compose and administer seminar quizzes and verifying technician credit by monitoring seminar attendance. Assemble and execute state reports for Department of Health in several states in which licenses are held. Troubleshoot and investigate pending specimens to ensure results are reported within a timely manner. Manage Technician Competency Assessment (TCA) and Continuing Education (TCE) Programs. Maintain laboratory technician training records and schedule annual evaluations. Accumulate test result and testing comments for final report completion. Compose standard operations and procedure for pending specimens. Verify patient requisition forms to records in company database. Compile and maintained list of specimens pending. 01/2005 to 08/2005 Clinical Laboratory Technician Company Name － City , State Prepare gel agars and associated substrates from raw materials in large-scale electrophoresis testing platform. Proficient in aseptic techniques, 'Good Laboratory Practices', and proper pipetting practices. Extract raw samples for DNA purification utilizing aseptic techniques. Execute and analyze Real-Time and conventional PCR results. Education August 2016 DIG (Discoveries in Geosciences) Field School March 2011 Post-Bachelors Teaching Certification Program : Secondary Education University of Washington － City , State Collaborate with teachers of various science and grade backgrounds incorporating field research into classroom lessons *Implementation of NGSS into fields of evolution, classification, and taxonomy *Participate in paleontological field research with current graduate students Secondary Education May 2011 Drexel University School of Education － City , State New Jersey CEAS Biology - *Member of Golden Key International Honor Society Camden County College January 2005 Bachelors of Sciences : Biological Sciences Atlantic Cape Community College Composition I, Introduction to Literature *Burlington County College -Anatomy & Physiology I & II with Laboratory, Introduction to Statistics Biological Sciences Rutgers the State University of New Jersey － City , State Skills Anatomy, aseptic techniques, Bachelors, Biology, calculators, calibration, content, credit, database, Department of Health, DNA, Educator, English, equipment maintenance, forms, forth, Good Laboratory Practices, instruction, interpretation, laboratory procedures, laboratory tests, lesson plans, Director, materials, money, Pathology, PCR, Physiology I, progress, QA, Real-Time, reporting, Research, selling, Statistics, Teaching, Technician, Troubleshoot, workshops, Composition I, composition

INFORMATION TECHNOLOGY SPECIALIST (WEB), GS-11 Career Overview Objective   IT Specialist, GS-2210-9 (CUSTSPT) NOC Merit-2016-0031 Experienced Systems Analyst with diverse industry experience in government, maritime, forestry, research and development. Professional expertise includes systems applications, disaster recovery planning, customer services, including remote, phone and local one on one. Qualifications Excellent communicator Adopts technology to business needs Stays current with technology Excellent interpersonal skills MS SharePoint, MS Access MS Office, Adobe Suite OS(s) Windows, Linux, Mac Skype, WebEx, Adobe Connect, MS Lync Technical Skills Skills Experience Total Years Last Used Level I, II and III customer Support Regional System Manager 5 September 2014 System installs and upgrades of agency software System Admin 5 September 2015 Accomplishments Awarded by the Forest Service, Pacific Northwest Research Station, for developing publishing innovations, multiple website support, and championing SharePoint. Also, awarded for superior performance during 2013. Awarded by the Forest Service, Pacific Northwest Research Station, for delivering superb computer assistance to the Communication Application Program, and demonstrated outstanding support to the maintenance of the stations' websites, and demonstrating extra effort in updating research related databases, and for researching new media sources such as e-pubs for the station's publications. Key developer and supporter for a new Regional Examination Center(REC) Merchant Mariner database, which was widely adopted by several REC's across the United States, for the U.S. Coast Guard. Work Experience Company Name City , State Information Technology Specialist (Web), GS-11 08/2013 to 02/2016 Over two years of planning, coordinating, and identifying business and research functions, resources and services working with the Forest Services' Climate Change Resource Center (CCRC). Coordinated testing and improvement of Chief of Information Office (CIO) Virtual Machine Primer training guide, for use by the Forest Service IT specialist, to transform web services to a Content Management System, using Drupal with Linux platform. Established a prototype site for training web team members, in preparations for migration to a new content management system. Instrumental in researching, planning and collaborating with teams in the Forest Service to increase the knowledge base of Drupal, SharePoint and eBooks for PNWRS, R&D and members CIO/WO levels. Apply federal, department, and agency web regulations and policies. Trained program departments to use MS SharePoint to collect files, data, publications, and agency policies into one central hub. Ensure that all material presented is in compliance with copyright requirements and section 508 of the Rehabilitation Act. Company Name City , State Computer Assistant, GS-5 03/2010 to 08/2013 Managed internet and intranet sites. Created and modified publication database entries within the Forest Services' Research Information Tracking System (RITS). Administered SharePoint sites. Provide group and one-on-one training to staff and new site owners. Converted print publications to eBook format for eReaders, including: embedding video and audio media clips. Company Name City , State Computer Department Intern 09/2008 to 06/2009 Designed and proto-typed a web-based, IT assets inventory tracking system, using Linux, Apache, MySQL, PHP, HTML, and CSS. Assisted all levels of school districts technical staff, with projects and day to day operations. Planned and deploying technology for teachers and students in the Camas School District, including software migration, computer and server upgrades. Establish a fleet of Linux OS laptops, that saved the school district over $250,000, by repurposing old laptops marked to be recycled. Assist with Citrix software, MS Office, Adobe Suite, Linux based Ubuntu and applications. Installed, maintained and repaired network hardware/software on multiple-campuses. Setup over 80 media presentations carts with sound systems for classes, working after normal work hours and weekends to minimize downtime for classrooms. Company Name City , State Database Intern 06/2008 to 08/2009 Create a patient tracking system using MS Access relationship database to help market a naturopathic clinic. Company Name City , State Office/Building Manager 01/2005 to 10/2005 32-hour work week Managed a church office, created correspondence and newsletters Scheduled and setup satellite seminars and media presentations. Coordinated building use for Homelink River charter school, to provide a safe and functional classrooms and facilities. Scheduled and supervised events for church and school. Company Name City , State Geek Squad Tech 10/2004 to 12/2004 Geek Squad Tech Assist customers with troubleshooting their computer problems, and technical questions. Upgrade hardware and software, removed viruses-spyware, sold computers and accessories, setup new computers to BestBuy specifications for quick sales. Company Name City , State Marine Science Technician, E-6 11/1984 to 05/2004 Provided level I, II, and III IT support as a Regional System Manager for other 400 workstations, across multiple Coast Guard campus, at remote field stations, and for facilities on ships. Provided training a assistance to system operators at units in problem solving, daily operations, including system backups, user profile setups, and user support. Displayed courtesy and strong interpersonal skills with all customer interactions. Built and maintained successful relationships with service providers, dealers and consumers. Assisted customers with technical issues via email, live chat and telephone. Created and supported multiple MS Access databases to track business needs. Education and Training Master of Science : Management and Organizational Leadership 08/2015 Warner Pacific University , City , State , USA Management and Organizational Leadership Certification : ITIL Foundation 2016 New Horizons , City , State , USA Bachelor of Science : Technology 06/2009 Eastern Washington University , City , State , USA Technology Site Builder and Theming : Drupal, Content Management 08/2012 OpenSourcery , City , State , USA Additional Skills Web, Content Management Systems, team collaborator/facilitator, innovator inspection, audits, presentations, researcher, self-starter,T1, problem solver

PMC/PSM/ SALES MANAGER/ SALES ASSOCIATE Career Focus Performance Management Consultant with more than10 years of experience planning, developing and implementing behavioral and operationally focused procedures to enable sales and productivity . Currently r esponsible for maximizing performance across the Corporate-Owned Retail team in the Southwest Territory by working collaboratively with Director of Sales and Area Managers in addressing key issues sales skills, leadership development, performance improvement, retail operations and customer engagement for the territory. I play a critical role in creating an infrastructure that enables sustainable, measurable improvement in an evolving environment and am constantly working to improve internal processes and efficiencies within technical systems and behavioral procedures of our associates. Summary of Skills Ability to clarify the nature of a problem, evaluate alternatives, propose viable solutions and determine the outcome of the various options Detail oriented and able to present information and ideas clearly and concisely Able to review different points of view or ideas and make objective judgments; investigates all possible solutions to the problem Able to draw specific conclusions from a set of general observations or a set of specific facts, able to synthesize ideas and information Maximized efficiency and team productivity through the development of collaborative quality initiatives Continually evaluated the organizations' skills and work performance to identify and implement improvements Results oriented, customer-focused, respected team builder who drives quality and productivity initiatives, and leads teams in business growth through operational excellence. Ability to translate the company strategy into specific goals to ensure a focus on delivering results Strong ability to quickly understand complex issues and identify priorities Focus on key points that can be clearly communicated to all levels of leadership Maintain effective cross functional relationship to drive program consistency across retail, agent, and business channels   Analyze business and system requirements, mange development of specifications to create and execute detailed test plans, and verify bug fixes Analyzed application, system, and security errors. Escalated issues to developers and verified fixes Strong analytical, time management and problem-solving skills Professional Experience Company Name City , State PMC/PSM/ Sales Manager/ Sales Associate 05/2010 Responsible for maximizing performance across Corporate-Owned Retail team in the Southwest Territory. Work collaboratively 1:1 with Director of Sales and Area Managers in addressing key issues in operations, key performance indicators, execution of customer engagement, as well as processes and behaviors necessary to achieve expected business results. Play a critical role in creating an infrastructure that enables sustainable, measurable improvement in an evolving environment.  Constantly working to improve internal processes and efficiencies within the technical systems and behavioral procedures. Assessed skill levels of associates in Retail environments and provided feedback to leaders on the effectiveness of ongoing training programs. Suggested program improvements to increase skill levels.  Worked with Leaders to develop action plans to address gaps in performance.  Facilitated training sessions to refresh knowledge of associates as needed in order to achieve and maintain desired sales goals.  Developed reporting metrics and deliver to management as requested.  Assisted in establishing standards for performance and monitor against standards, implementing changes when necessary.  Developed knowledge of leading edge learning methods, external best practices, applications and tools. Provide leadership and coaching to retail sales staff on selling skills, company policies and practices, performance management and career development.  Drive the achievement of store sales targets which include new customer acquisitions, sale of essentials, and sale of vertical features in a weekly/monthly basis while achieving the highest level of customer satisfaction.  Responsible for retail sales scheduling, forecasting and reporting; including but not limited to time reporting, vacation/time off tracking, expense reporting and approvals, schedule development, overtime management, variance reporting and explanations, cash over/short explanations, tracking report, competitive report, etc. Company Name City , State Customer Service Lead 04/2009 to 01/2011 Management position responsible for all aspects of managing a single retail store. Has complete operation liability to achieve sales, service, organization, customer satisfaction and profitability goals for the store in compliance with company procedures. Develops and executes short and long-term plans to achieve goals in support of district/region strategy. Ensures the maintenance of expected operational and merchandising standards. Ensures staff maintains store presentation and supports brand consistency. Provides effective training to staff in the areas of customer service, product knowledge, inventory control and merchandising while offering developmental opportunities. Handles store level loss prevention issues. Company Name City , State Owner 10/2008 to 10/2010 Analyzed business performance against budget and goals Developed and implemented successful business plans and strategies Identified market opportunities and plans for effective implementation Directed sales coverage Completed monthly, quarterly and annual business reports and financial information Created comprehensive training programs for all personnel Oversees sales, inventory, shipping, human resources and other departments of the business Company Name City , State Dispatcher 10/2005 to 10/2008 Provided support to the sales and service teams ensuring all objectives were met. Prepared weekly sales reports for management.Responsible for customer service, including answering customer queries, problem solving and providing information on new products. Tracked inventory and shipping/receiving of product. Received incoming service calls and scheduled and dispatched technicians as needed. Assisted with invoicing customers.Handled customer complaints. Company Name City , State Quality Analyst/Special Projects/Repair Representative 06/2001 to 10/2005 06/2003-10/2005 - Quality Analyst Audited all orders coming from inside and outside sales offices to ensure customer satisfaction.  Exceeded set quota for weekly audits by 200%.  Helped create and maintain reporting guidelines for all implemented audits.  Revised and formatted definitions to better enable us to accurately audit reps.  Able to audit and/or provision on all platforms utilized by Birch Telecom.  Created documentation for new processes to distribute throughout the company 09/2002-06/2003 - Install/Special Projects Specialist Created local service requests to install new Pots lines for existing Birch customers.  Statused customers on the progress of their order.  Successfully cleared out my queue to prevent the ETTR from running out on install orders by providing good customer service.  Exceeded daily quota 90% of days worked.  Received 100% on quality audits on 99% of orders graded.  Worked all Complex MAC manual orders, ex. Loop to ground, Trunk to Pots.  Researched and corrected all service address inconsistencies regarding to new install orders by issuing manual records updates 06/2001-09/2002 - Repair Operations Representative Received inbound customer repair issues.  Used troubleshooting skills and testing system to determine correct fix agents.  Worked back office tickets by statusing end users, clearing and closing tickets, and further troubleshooting if necessary.  Relayed information to the ILECs pertaining to trouble reports.  Took call takeovers in the evenings for irate customers Skills Coaching, Consultation, Customer Service, Data Analysis, Leadership, Leadership Development, Mentoring, Enterprise, Performance Management, Process Improvement, Project Management, Sales, Sales Development, Telecommunication, Mircosoft Office including Visio

FACULTY, CLINICAL INSTRUCTOR, & CLINICAL COORDINATOR Summary Doctorate-prepared registered nurse and medical author with extensive clinical experience, excellent physical assessment skills, proven strength in teaching, and a passion for health education.  Specialized training in pediatric primary care, chronic disease management, sports medicine, nutrition, pediatric cardiology, and mental wellness.  Excels at presenting health & medical education, and program management. Professional Highlights Implemented a sustainable quality improvement program within Orland Park School District 135's Physical Education curriculum, impacting over 4800 students grades K-8 Revised a Rush University graduate nursing course curriculum improving online discussion & critical thinking techniques in accordance with national Quality Matters Standards  & Competencies for Nursing Education Designed course curriculum, including exam design and evaluation, within university graduate level nursing programs  Currently establishing Medical Advisory Board within Orland Park Township, coordinating with University of Chicago and local community stakeholders to provide health services and education programs to district students and athletes Played a major role as medical liaison in medical sales venues educating MDs, surgeons, APNs, RNs, and surgical staff while maintaining business benchmarks and quotas  Successful author & editor in preparing medical manuscripts, proposals, and policies for publication submission Effective presenter with ability to convey complex concepts to a variety of audiences and identification of training needs Managed several projects with budget limitations, as well as securing funding  Experienced in research, data analysis, and  documentation of health conditions & treatment topics, public health issues, & student safety Supported school district staff & community education on physical, cultural, and socioeconomic diversity of student population Experience Company Name City , State Faculty, Clinical Instructor, & Clinical Coordinator 05/2016 to Current Responsible for course lecture, and leadership of clinical instructors within the Master's Entry Nursing Program (MENP) Designed and provided evidence-based information achieving course objectives as required through university program protocol and the national guidelines of competencies for registered nurses Partnered with Clinical Simulation Manager to develop, implement, and evaluate clinical scenarios within the simulation laboratory environment to optimize student learning outcomes Coordinated directly with Medical Education Department personnel to augment the clinical rotation experience with hands-on and observation opportunities for students ​​ ​ Company Name City , State School Nurse 08/2011 to Current Demonstrates advance skills in the nursing process of physical assessment, implementation, and evaluation with students and staff Attention to cultural diversity within the health care setting and its effect on care delivery & treatment management Serves as a strategic partner providing school wide proactive direction & training for health and emergency action plans Provides management, recommendation, and consulting services to administrative leadership team on individual student medical status and needs according to state and federal regulations to ensure academic success Excellent skills in finalizing and disseminating medical review data  Administers vision and hearing screenings and addresses results with referral resources as contracted with district partnerships and the Illinois Department of Public Health Successfully initiates and manages projects involving teen student volunteers for community service learning in accordance with high school department policies Assures strict adherence to Illinois standards of the Professional School Nurse Practice Act, Illinois School District 135 Board of Education policies, protocol, and procedures regarding student-patient care, safety, data collection, and confidentiality ​​ Company Name City , State Clinical Specialist 09/2009 to 09/2011 Provided contractual clinical services to a global medical device company specializing in design, development, and commercializing complex spine and minimally invasive spine technologies and operative techniques. Demonstrated product knowledge expertise, timely troubleshooting, and direct product evaluations of spinal implants, instrumentation, and biologic products involving motion preservation, annular repair, and nucleus replacement. Educated MDs, APNs, RNs, and surgical staff on proper use and maintenance of products, requiring 90% of time spent within operation room environments ​​ Company Name City , State Nurse Clinician II (RN) 05/1994 to 02/2010 Specialized in Pediatric Intensive Care Unit & Pediatric Surgical Heart Unit. Responsible for the complete nursing process of critically ill or injured patients in a Level I Trauma Unit and pre and post-surgical patients in Pediatric Cardiac Surgical Unit. Extensively trained to deliver the most sophisticated level of treatment and surgical expertise in Trauma, Complex Pediatric Cardiac Surgery, Neonatal, and General Pediatrics. Successfully performed extensive RN role within cardiology specialty, exhibiting expertise in clinical anatomy and physiology, thorough understanding of surgical interventions and corrective procedures, while encompassing professional and compassionate patient care ​​ Education Doctorate in Nursing Practice : Pediatric Primary Care 2016 Rush University , City , State Associate of Applied Science : Nursing Richard J. Daley College , City , State Bachelor of Science : Nutrition Northern Illinois University , City , State Minor in Journalism Licensure & Certification Registered Nurse (1994) Nationally Certified School Nurse, National Board for Certification of School Nurses (2017) Designation for Individualized Education Program (IEP) privileges, Illinois State Board of Education (2017) Professional Presentations Evaluation of School District Implementation of the Knee Injury Prevention Program, Rush University Polycystic Ovarian Syndrome in Adolescent Females, Rush University Medical Center Female Athlete Triad, Sports Medicine Conference, Illinois School District 230 Quality Matters Concepts in Online Higher Education Course Delivery, Rush University Fostering Debate in Online Courses, Rush University Scholarship Wrist Pain in Gymnasts: A Review of Common Overuse Wrist Pathology in the Gymnastics Athlete, Current Sports Medicine Reports (2016), official journal of the American College of Sports Medicine Evaluation of School District Implementation of the Knee Injury Prevention Program, submitted to Sports Health (2016) “Nurses making an impact: Reducing school athlete injuries.”  Chicago Tribune (2016) http://www.chicagotribune.com/brandpublishing/nursing-in-action/ct-nurses-making-an-impact-reducing-school-athlete-injuries-20160720-story.html Affiliations Illinois High School Association Illinois Association of School Nurses, member American Diabetes Association, Teen Adventure Camp, Illinois Chicago Marathon Medical Staff Special Olympics Medical Staff Society of Children's Book Writers and Illustrators

CLAIMS SUBJECT MATTER EXPERT Professional Summary Experienced Customer Service Representative with over 10 years of experience Worked in Healthcare Industry for over 8 years with Humana, Passport and Excellus BCBS of NY Successfully trained seasonal associates for Open Enrollment and worked as a Client Subject Matter Expert for SHPS, Inc. Skills HCPCS Coding Guidelines Understands anesthesia coding Insurance and collections procedures Understands insurance benefits DRG and PC grouping Ambulance coding familiarity Composed and professional demeanor Research and data analysis Resourceful and reliable worker Excellent problem solver Close attention to detail Medical terminology expert Billing and collection procedures expert     •Office support (phones, faxing,  filing)     •Excellent verbal communication Adept m ulti-tasker Office support (phones, faxing, filing) Fast Learner Records management professional •ICD-10 (International Classification of Disease Systems) •Familiar with commercial and private insurance carrier •Insurance and collections procedures •DRG and PC grouping •Understands insurance benefits •Ambulance coding familiarity •Composed and professional demeanor •Research and data analysis •Excellent problem solver •Office management professional •Close attention to detail •Excellent verbal communication ​ Work History Claims Subject Matter Expert , 09/2016 to 12/2016 Company Name – City , State · Worked any other special projects assigned by management · Responsible for meeting claims production goal of 200 claims per day · Processed professional HCFA 1500 ambulance, anesthesia, labs, office visits etc. professional HCFA 1500 · Responsible for claims processing for the Medicaid plans for HMO 7 University Health and HMO 9 AHCSS · Worked as a claims subject matter expert for Banner Health Benefit Plan Admin./Client Service Expert , 05/2016 to 09/2016 Company Name – City , State · Responsible for duties in support o f all departmental efficiencies as assigned by management · Scheduled refills per the patients' plan benefit · Keyed orders and sent for fulfillment · Processed RX refills for customers · Assisted with outbound calling to providers, patient and pharmacies to obtain additional info need to process the RX refill, · Answered incoming calls Patient Access Rep I , 07/2015 to 03/2016 Company Name – City , State · Responsible for duties in support of departmental efficiencies which may include: but not limited to performing scheduling, registration, patient pre-admission and admission, reception and discharge functions. · Verify medical benefits and eligibility with payers and calculate patient liability collection amounts · Completes the whole patient financial clearance process; including educating patients on liability and collection of patient liabilities due. · Completes all account documentation and enters the correct activity code when required. ·  Secures insurance authorizations for services and updates account accordingly · Performs payment reconciliation & secured payment entry in adherence to financial & cash control policies and procedures Claims Subject Matter Expert/DST , 07/2015 to 07/2015 Company Name – City , State · Worked as a Claims Examiner for DST Solutions based out of Delaware · Responsible for processing Commercial and Medicare Plans. · Adjusted backlog claims using the clients claims system for adjudication · Knowledgeable of Citrix platform for applications. · Utilized Claims Matrix to determine authorization for Delivery, Well baby Newborn, Inpatient Claims, Nursing Home etc. Claims Examiner , 07/2014 to 05/2015 Company Name – City , State · Worked as a Claims Examiner for client Kaiser Permanente Southern California. · Responsible for data processing incoming Hospital UB's for Medicare/ KPSA Plan. · Contract interpretation to validate proper payment logic for claim adjudication. · Identify billing and coding errors and submit documentation to provider's if necessary for corrected claims forms to be sent in with the Medicare compliance guidelines. · Adjudicate Replacement, Late charge claims etc. accordingly per client's guidelines for processing. · Proficient in Microsoft Word, Excel, Power point, Outlook, Internet Explorer, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems and various web applications Claims Subject Matter Expert , 05/2013 to 05/2014 Company Name – City , State · Worked as a contracted claims expert for Excellus BCBS of NY · Responsible for claims processing for the HOME Commercial, Medicare and Medicaid plans · Processed claims with the HOST side of the plan updating provider files and credentials to support claims adjustment. · Worked any other special projects as assigned by management. Provider Claims Service Unit Representative I , 03/2008 to 11/2012 Company Name – City , State · Responsible for immediate responses to incoming provider calls regarding claims issues.  · Process incoming correspondence from providers on claims issues that need to be resolved for Passport Health (Medicaid) and Passport Advantage. · Reprocessing claims as identified through incoming phone calls or submitted by provider relations staff.  · Identifying systematic and procedural issues resulting in claims processing errors and initiating action to resolve those issues. · Documenting calls, problems, and resolutions for future reference · Proficient in Microsoft Word, Excel, Power point, Outlook, Internet Explorer, Facets, IKA Systems, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems and web application · Worked special projects as assigned by management Benefits Plan Administration/ Eligibility & Enrollment/Client Service Expert , 05/2004 to 03/2008 Company Name – City , State · Answered incoming calls regarding eligibility, claims processing, and billing inquires. · Administered employee group benefits for retirees, active, long term disability, and cobra participants · Resolved Issues for billing, carrier eligibility, etc. · Organized special projects such as web inquiry responses, updating accurate information in our knowledge base customer service tool as assigned by management · Team lead/ Initiated training for full-time and temporary associates of ongoing call center and open enrollment. Customer Service Claims Specialist-Chicago Medicare/ Commercial/ Medicaid , 04/2001 to 02/2003 Company Name – City , State · Supported Chicago Medicare , Medicaid and Commercial Markets · Received inbound and outbound calls from insured members, clients, brokers, agents and providers · Mailed any related correspondence such as enrollment material, forms and brochures to members. · Processed medical claims that needed adjustment · Knowledgeable of DRG, ICD-9, CPT coding Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Accurately documented, researched and resolved customer service issues. Managed high call volume with tact and professionalism. Acted professionally and patiently when addressing negative customer feedback. Resolved service, pricing and technical problems for customers by asking clear and specific questions. Effectively managed a high-volume of inbound and outbound customer calls. Claims Examiner , 07/2014 to 05/2015 Company Name – City , State ·  Worked as a Claims Examiner for client Kaiser Permanente Southern California. ·   Responsible for data processing incoming Hospital UB's for Medicare/ KPSA Plan.  ·   Contract interpretation to validate proper payment logic for claim adjudication. ·  Identify billing and coding errors and submit documentation to provider's if necessary for corrected claims forms to be sent in with the Medicare compliance guidelines. ·  Adjudicate Replacement Bill Type , Late charge claims etc. accordingly per client's guidelines for processing. Proficient in Microsoft Word , Excel, Power point, Outlook, Internet Explorer, CMS Pricers, DRG Calculator, ICD-9, CPT, Basic Office Systems and variousweb applications   Precisely completed appropriate claims paperwork, documentation and system entry. Thoroughly researched newly identified diagnoses and/or medical procedures to expand skills and knowledge. Resourcefully used various coding books, procedure manuals and on-line encoders. Actively maintained current working knowledge of CPT and ICD-9 coding principles, government regulation, protocols and third party requirements regarding billing. Education Bachelor of Science : Psychology , Current Liberty University - City , State Psychology/ Christian Counseling Administration  Advocacy Case Management Community Relations  Counseling  Mental Health Services Programming Certification in Medical Coding May 2017 : Ashworth College - Skills AS400, balance, Basic, benefits, billing, brochures, Calculator, call center, CMS, CPT coding, CPT, credit, client, clients, customer service, forms, ICD-9, Internet Explorer, Team lead, team leader, Microsoft Access, Excel, Office, Outlook, PowerPoint, Power point, Word, Microsoft Word, Police, Coding, sales, phone

R GRAPHIC ARTIST, DESIGNER Focus - Graphic Design / Digital Art Graphic Designer skilled in digital art concepts for print, web and product manufacturing applications. Summary of Qualifications (CAD): Gerber Systems Photoshop, Illustrator, InDesign Microsoft Office Suite Windows & Mac environments ZBrush, Cinema 4D, VUE Self-motivated professional Resourceful researcher Quick learner Broad availability Digital and Manual Illustration Skills Digital Illustration of art concepts for print, fabric and web applications using Adobe Creative Suite. Composition and layout for marketing collateral using InDesign. Manual sketching and mood boarding for look development of characters, live or digital, in accordance with director. 2D Pattern engineering and technical sketching for streetwear and theatrical costumes, using Gerber Computer Aided Design Systems. Experience Graphic Artist, Designer City , State Company Name / Feb 2016 to Current Design album cover art. Design promotional posters and postcards. Created mixed compositions utilizing illustrations and photography to express artist identity and style for web applications. Technical Designer / Patternmaker City , State Company Name / Jan 2000 to May 2015 Managed pattern and grading timelines for stage costumes and cast member uniforms.  Quality assurance and determined Spec guidelines. Problem-solving for sizing and fit challenges. Technical Illustration for PLM documentation. Reduced garment manufacturing cost by over 60% and reduced production lead times by about 50% by creating and enforcing production efficiency standards and reducing waste. Maintained BOMs Design and Patternmaking Assistant City , State Company Name / Mar 1997 to Jun 1999 Refresh and customize theatrical costumes for each play Assist in prop-making and decoration Maintained costume library Freelance Costume Design City , State Company Name / Mar 1997 to Jun 1999 Assisted AFI students in developing character looks for their short film projects Worked closely with director, head designer Education and Training Certificate of Proficiency : Graphic Design / Animation Studio Arts, Ltd. 2016 City , State , USA Computer Aided Design, Lectra / Gerber Systems Art Institute & LA Trade Tech City , State , USA Digital Design, Patternmaking, Grading, and Marker-Making coursework Associate of Arts : Fashion Design Brooks College City , State , USA

DIRECTOR Executive Profile A spirited and motivated leader able to handle multiple projects simultaneously. Able to mentor diverse, competitive managers into a mutually supportive team. Long-standing record of creating marketing and communication plans, successful events, major website roll outs and upgrades, facility management and office supervision. Skills Communications, Editor, Event Planning, Special Events, Director, Fundraising, Graphics, Brochures, Catalogs, Marketing, Marketing Plans, Materials, Mentoring, Newsletters, Presentations, Processes, Public Relations, Recruitment, Strategic Plans, Supervision, Website, Annual Reports Professional Experience Director 06/2012 to Current Company Name City , State Manages all the daily operations, public relations and marketing efforts of the KC Metro Center. Responsible for developing marketing plan and materials to recruit students by working with the Director of Continuing Studies and the Marketing committee Manages the Kansas City Metro Center facility and supervises all clerical and part time positions Coordinates with faculty and departments that provide courses at the Center Works with local community colleges to create articulation agreements and plan other events Works independently to recruit students to attend the Metro Center by making contact with business and industry, working with area community colleges, school districts, chamber of commerce and other organizations Assisting other programs and departments to support recruitment and alumni efforts in the greater Kansas City area. Online Facilitator 03/2008 to 09/2013 Company Name City , State Taught classes online for the Communication Department. Responsible for developing the syllabus and facilitating various communication classes. Courses taught include but are not limited to: Mass Media Overview & History, Information Products and Presentations, Communication Processes, Information Strategies, Information Sources, Communication Variety and Foundations of Interpersonal Communications, Foundations of Mass Communication and Essentials of Managerial Communication. Public Information Coordinator 09/2006 to 06/2012 Company Name City , State Directed and supervised school district's communications program. Manage award winning website, which includes daily updates to 7,300 pages. Create graphics, track analytics, and manage 14 website coordinators. Responsibilities include adding major enhancements to website; such as flash movies, archives, blogs, videos and podcasting. Serve as co-editor for the district's Facebook page. Facilitate website trainings. Train principals and secretaries on automated phone system. Deliver bi-weekly training educating volunteers about District and YouthFriends policies. Coordinate annual and special events which recognize or involve teachers, students, parents and volunteers. Design, write and approve various marketing mediums which includes flyers, brochures and messages for the mass notification system. Manage 12 coordinators for the district's YouthFriends Mentoring Program. Provided support to district's Educational Foundation by coordinating fundraising events and promoting student programs. Complete yearly process to receive a grant from Kansas City for the Foundation. Public Relations and Alumni Affairs Coordinator 01/2003 to 09/2006 Company Name City , State Coordinated public relations, marketing and fund development for the college. Produced, wrote and approved various marketing mediums, such as newsprint, internet, annual reports, catalogs, strategic plans and brochures. Served as Editor-in-Chief of quarterly newsletter distributed to 3,000+ alumni, faculty, and friends of college. Developed and maintained Public Information website, and produced annual report and strategic plan. Organized class reunions and alumni events. Managed and budgeted other campus events. Facilitated 2005 annual campaign, which resulted in the highest annual donations received. Education Ph.D. 2018 Kansas State University City , State GPA: GPA: 4.0 Adult & Community Education Master of Arts 2004 Missouri State University City , State GPA: GPA: 3.19 Communication Bachelor of Arts 2002 Missouri Western State University City , State GPA: GPA: 2.69 Communication, Public Relations Emphasis Technical Communication Minor Memberships Alpha Kappa Alpha Sorority, Incorporated Hickman Mills Prevention Coalition (2007 - present) Hickman Mills Educational Foundation (2012 - present) Member, Scholarship Committee, St. Andrew United Methodist Church (2013 - present) Member, PPR Committee, St. Andrew United Methodist Church (2012 - present) South Kansas City Leadership Academy Graduate, 2008 YouthFriends, Mentor (2007 to 2014) Advisory Committee for the 3V's Grant (2005 - 2006) Coordinator, Cox Nursing Encounter Camp (2002 - 2005) YWCA Advocate for Victims of Sexual Assault/Rape (2000 - 2004)

HEALTHCARE ADMINISTRATOR/OPERATIONAL AND STAFF REORG Executive Summary High-energy Manager, Analyst, and Executive Assistant. Successful in building and motivating dynamic teams. Cultivates a company culture in which staff members feel comfortable voicing questions and concerns, as well as contributing new ideas that drive company growth. I am naturally compelled to streamline costs, boost company moral and revenue through innovative management techniques, including all forms of social media. Organized and diligent, with excellent written, oral, and interpersonal communication skills. Core Qualifications Operations management Staff development Policy/Program development HR experience Supervision and training Cross-functional team management Coding/Multi-media knowledge Complex problem solving Calm under pressure Sound judgment Organizational Restructure/Change Root cause analysis Professional Experience Healthcare Administrator/Operational and Staff Reorg Oct 2006 to Apr 2007 Company Name － City , State Responsible for all staff, which consisted of 6 office clerks, 4 surgeons, 3 remote transcriptionists, 3 part-time students, 2 medical assistants, 1 in-house biller, and 1 in-house transcriptionist. Negotiated all terms of a new contract to carve out 95% of in-house billing to an off-site medical billing company (i.e. invoicing, payments, payment plans, collections) Liaison between SDHS and 47 vendors (i.e. IT specialists, all credentialed hospitals, medical supply vendors, OSHA Reps, etc.) Created a comprehensive project plan for total relocation of the practice, beginning with construction and ending 2 months after the move. Cut costs substantially by eliminating unreliable staff and bringing in more motivated, efficient workers. I also issued 2 promotions and 3 raises. Encouraged more verbal communication from the staff and to each other, and assisted them in achieving higher standards in order to move up in their positions. This came from implementing employee reviews. Learned of prior issues SDHS had with OSHA and immediately put controls in place to adhere to all compliance laws. I enforced them via strict communication, patience, and perseverance. Created project plans for each staff member to introduce accountability. They learned how to regulate their timelines in Outlook by reporting their progress through the tasks module. Implemented mandatory weekly staff and doctors meetings in order to stay on top of ongoing/new situations. Created all templates for agendas/minutes and maintained ongoing task lists, distributing them based on their criticality. Attended monthly off-site meetings for San Diego County Medical Administrators to stay informed of current additions/amendments to policies for SHARP, SCRIPPS, etc. I also attended seminars on my own time to enhance my ability as an effective communicator and Administrator/Project Manager. Bookkeeper for the entire corporation, plus 2 personal corps. I introduced Quickbooks to replace the outdated, complicated accounting software being used. By doing this, I synced their reporting system with the accounting firm that handled their umbrella corporation. Reported all employee payroll to Paychex. All other checks were cut by me. Operated in MS Office, MS Project, and Quickbooks daily. Project Manager/Project Analyst/Executive Assistant Oct 2004 to Oct 2006 Company Name － City , State Responsible for complex projects for the VP of Risk Solutions and SVP of National Consumer Lending. Remote employee in office with the SVP and 3 other Project Managers. Traveled 35% of the time for meetings in various states. Performed as a Project Manager on 3 large compliance-related controls regarding a new database I developed for Risk Solutions Team. Created reports on data requirements, executed gap analysis, root cause issues, defined project scopes, identified best practices, created swimlanes and timelines in MS Project. Facilitated daily/weekly/monthly conference calls with resource team members, created process flows, and compiled/analyzed information uncovered in those meetings. Reconciled general ledger lines to create monthly variance reports for the SVP. Assisted compliance questions from fulfillment field reps regarding business unit procedures. Monitored the monthly budget and established new procedures, controls, and tools concerning it. Provided research and analytical support in the design, development, and implementation of projects supporting Project Managers and project teams. Researched and maintained timelines, problems and concerns, analyzed project requests, determined requirements and feasibility, recommended improvements, and completed other project-related responsibilities per the VP and SVP as needed and instructed. Used strong communication skills and developed solid relationships with all teams. Operated in MS Office, MS Project, Powerpoint, and Visio daily. Healthcare Administrator/Operations and Office Reorg Jun 2003 to Jan 2004 Company Name － City , State Supervised a staff of 6 medical clerks, 3 doctors, and 1 psychologist. Managed all aspects of payroll, including creating a new system of accountability. Responsible for several large projects that ultimately brought in an additional $30,000/month. Reduced the A/R from $1.4 million to $11,000 by personally reconstructing billing procedures, collections enforcement, and small debt write-offs. Maintained all doctors files, recredentialing, CME hours, and hospital affiliations. Prepared weekly spreadsheets/reports in Excel and Access to insure accurate statistical data regarding all sources of income. Identified ways to lower costs and increase efficiency of all services provided. Streamlined physical paper flow in the office by implementing email addresses for everyone in the office. This eased huge burdens on collectors and increased productivity. Healthcare Administrator/Business Office Reorg Jan 2003 to Mar 2003 Company Name － City , State Supervised a staff of 25 collectors and 25 administrative assistants. Investigated delinquent accounts and provided reasonable solutions for collectors. Created and maintained daily reports for cost efficiency of overall collections and for daily income. Determined the cost of supplies, doctors, employees, etc. and then lowered all costs by 25%. Responsible for all things related to human resources and restructured personnel as needed. Departed once the reorg was stable and successfully completed. Logistics Supervisor Mar 2002 to Dec 2002 Company Name － City , State Contracted to supervise a special account with J.Crew Clothiers, which consisted of a staff of 18. Created/maintained all reports, manifests, bill of ladings, etc. manually via Excel as I learned all aspects of logistics. Designed/supervised the creation of a database in Fox Pro that linked to Excel to produce a master list of all items en route to our warehouse from overseas. It tracked freight from before it entered Long Beach Harbor to leaving on our trucks. The database created bill of ladings, manifests, and several reports within seconds. I also added controls that virtually loaded our containers by PO and weight, enabling workers to load within all legal parameters without error. Participated in a great deal of problem solving and troubleshooting. Departed once my contract was successfully completed. Junior Healthcare Administrator/Statistics Coordinator Mar 2000 to Jan 2002 Company Name － City , State Identified opportunities for lowering costs and increasing efficiency in all services in order to maintain all federal grants. Worked closely with Decision Support, Medical Records, and several other departments to determine cost, frequency, and reimbursement patterns of identified services. Sought resources for obtaining data applicable to Newborn Careline Dept. objectives. Trained, assisted, and coached clerks, techs, nurses, and doctors in organization of data, activities, and database operations. Gathered, reviewed, and verified all statistics via OBStat Database and ACCESS bridge daily. Maintained all backup for databases, as well as installations. Coordinated 93 nurse's schedules using ANSOS and modified/developed other simple scheduling programs to ease complications. Departed due to corporate restructuring, resulting in the loss of over 1000 employees. Statistics Coordinator Jul 1999 to Mar 2000 Company Name － City , State Created and implemented the WARS database for the Pharmacy Administration Accounts Receivable Department. Archived figures for the Accounting Department to review and cooperated with Data Management on a daily basis. Created/produced six daily reports in Excel to substantiate balances for 4 on-site pharmacies and 2 remote infusion centers. Responsible for all payments/invoices and delegated postings to appropriate A/R reps. Created spreadsheets for special projects in Excel and Microsoft Word as needed and was responsible for all off-site storage archives and facilities. Electronically released all available medicines for billing and collection reps daily. Worked in PDX, DESKTOP 7000, Specialized Clinician Services (SCS), ANSOS, PC Anywhere daily. Transferred to the Newborn Careline Department because the position was created for me and I was encouraged to take it. Education Bachelor of Arts , Psychology University of Southern California － City , State Graduated Magna Cum Laude Associate of Arts , Social Sciences Long Beach City College － City , State Graduated With Honours Skills Reorganization Procedural Evaluations Ability to collect/analyze/report data Can easily work as a team or independently Great ability to lower costs/increase efficiency MS Project, MS Office, all Windows OS, all Mac OS, Visio Advanced coding in fbml, css, html Databases I designed still in use: LBMMC- OBStat, WARS and NEC - PreLoad DB

PUBLIC RELATIONS/SOCIAL MEDIA MANAGEMENT Summary Public Relations Manager with strong communications, event planning, media relations and social media experience within consumer brands. Solid experience establishing excellent media contacts within the beauty, fashion, and technology industries. Strong project management skills with ability to execute projects effectively and efficiently. Served as brand representative for English/Spanish speaking TV segments both nationally & regionally; appeared regularly on Access Hollywood Live, E! News, NBC San Antonio Living, ABC 7 News, Better Mornings and Miami LIVE. Accomplishments Experience Public Relations/Social Media Management 07/2014 to Current Company Name Public Relations and Social Media Career Highlights: Responsible for pitching and securing positive press coverage for all clients through all media platforms including TV, Print, Digital Social Media and Blogs for startups Responsibilities: Managing events, lifestyle media relations, entertainment, multicultural (AA & Hispanic), beauty and fashion, B2B, parenting, sports, natural wellness and spirits. Executing brand awareness programs through consistent marketing efforts, product campaign events and launches. Social Media Management. Public Relations and Social Media Manager 11/2012 to 06/2014 Company Name Responsible for the execution & management of strategies supporting content development, influencer marketing, events, strategic partnerships, cause marketing and social media campaigns. Managed online and print advertising budgets up to 1M Identified customer needs through market research and analysis.Defined project and company vision, strategies and tactics.Oversaw an average of [Number] new customer inductions per month, including keeping accurate records.Coached less experienced public relations staff members on corporate communications practices.Developed corporate communications strategies and programs, including project timelines.Conferred with production, graphic design and web-design personnel to coordinate production of corporate communications materials.Estimated project costs and monitored budgets.Developed monthly public relations and social media strategies to promote the VMU brand, philanthropy and special events. Identified and engaged with pop culture and industry influencers to help create additional brand awareness and garner press. Managed departmental budgets to ensure we were aligned with corporate financial goals and managed external PR agency Formalized social media strategies that grew fan base and engaged followers. Authored attention grabbing press releases, prepared information for media kits and wrote executive speeches as needed. Spearheaded media tours during device launches. Public Relations/Social Media Manager 01/2009 to 06/2012 Company Name Operated as the national and international Public Relations Manager for The Children's Place; lead all public relations and communications strategy for North America from fiscal 2009 to 2012. Developed and executed communications plans intended to build brand awareness and synergistically drive sales for the company through the use of multi-channel, multi-partner media campaigns. Functioned as PR Manager by defining public relations/marketing communications strategy; managed media relations, celebrity partnerships, event planning and program execution for seasonal collection launches and corporate partnership initiatives; and led impactful retail PR support programs (+sales). Oversaw PR agency team of seven. Managed $1.5M public relations and social media spend annually, Implemented Social Media strategies generating 1.1M fans from 2009 - 2012. Responsibilities: Managed quarterly Fashion Shows in all major media markets across US and Canada. Led external PR agency on tracking editorial coverage and analyzing trends. Maintained relationships with editors and stylists to enhance brand awareness and continue to keep The Children's Place as a key player in the children's fashion category. Managed and organize all media events to introduce new products to the press. Communicated with all cross functional teams (sales, marketing, merchandising) before seasonal roll outs to ensure that PR efforts are aligned with company initiatives in order to drive sales in-store and online. Public Relations Assistant Manager 01/2006 to 01/2009 Company Name Public Relations & Events Career Highlight: Responsible for development and execution of public relations campaigns and events to maximize company's branding opportunities and charitable contribution: Mapped out strategic project plans and goals, and led cross-functional teams in execution; Developed methodologies to track/analyze initiative results and effectiveness; Created and executed email, video, intranet and other communications to direct and engage 15,000+ field employees around each initiative; Scripted CEO and senior leadership, and wrote press releases. Responsibilities Assisted SVP in development and execution planning for special events related to seasonal collections, celebrity events, trade press, and charitable causes. Maintained all media relationships, coordinated editor appointments, and responsible for all sample trafficking Managed PR projects as directed by SVP of PR including providing direction to vendors involved in media services, special events, etc. Education B.A : Marketing June 2005 Berkeley College Marketing Skills

DIRECTOR OF INFORMATION TECHNOLOGY Summary I am a solutions-oriented professional with solid experience in various IT environments. LEADERSHIP Motivating and managing and a robust team of internal and remote staff members Establishing and maintaining effective partnerships, through collaboration and information technology in support of the organization. Managing the day-to-day responsibilities of a 24x7x 365 IT organization prudently. Managing a large IT environment with ~10,000 SaaS. Assigning clear authority and holding others accountable for goal achievement. Skills COMMUNICATION Collaborating with clients and fostering a positive business relationship to meet all levels of IT service demands (Technical, R&D and operations and maintenance) Clearly discussing and conveying Information Technology concepts and terminology with both technical and non-technical staff at all levels within and outside the Department Producing clear and concise written documents, emails, project status reports and briefs Communicating effectively with various levels of the organization Expertise Making strategic judgments and evaluating the impact Cloud Environments Design & Implementation Network Design & Implementation VOIP Cyber Security (NIST HITRUST/HIPAA) Project Management Technical Support Management Budget Management Developing and responding to Request for Proposals Current with Emerging Technologies Experience Director of Information technology Sep 2005 to Current Company Name － City , State At Adsystech I am one of three employees that have a key man insurance policy against them. This in of itself, speaks to the trust and value I provide the organization. I was hired to design, and deploy the first data center the company owned in its efforts to deploy a new offering, an enterprise Software as a Service (SaaS) product. I was initially an employee of an Adsystech customer working with the Adsystech EVP on an enterprise County Wide project and posed the idea that they should move from "selling" software to "renting" it via an up and coming model SaaS. Today, everyone is using SaaS products and paying monthly for various products but in 2004 (when I initially made the proposal) it was an exciting and new potential market which I leveraged to increase the returns at Adsystech and most importantly, generate new recurring revenue. I was hired in 05' to put in place all things SaaS, this included designing a data center from the ground up, creating cyber security policies and controls, putting together a team to support the data center as well as a team to provide technical support for the new product offering. As an early adopter, in 2008 I designed and deployed a hybrid cloud environment in our data center. Again in 08' this was a new technology but my decision demonstrates foresight in emerging technologies and understand in the value of leveraging technology to become more efficient and financial prudent. I'm very proud of the work I've done and Adsystech, below are some key areas in my control: Network Design Monitoring and Maintenance Cloud Technologies Cyber Security (NITS, CIS, HITRUST/HIPAA) Project Management Technical Support Management Staff Professional Development RFP Responses. Information technology Manager Sep 2003 to Sep 2005 Company Name － City , State City organization responsible for managing +120 Million dollars for support of County Wide Human Service programs. I was hired as Project Manager and was quickly promoted to the Information Technology Manger. As PM I identified, evaluated and lead a bi-County steering committee in all technical aspect in an RFP release and selection process. After promotion I continued to server as the project manager for the 2.5 million dollar system rollout which ranged from gathering the business requirements for the design and deployment to creating the processes and managing the team to for the roll out to ~2000 users across Los Angeles County. In this capacity I managed a project support team including administrators, help desk staff and trainers. As the IT Manager, I supervised network administrators and was responsible for all high level network design and architecture for the organization. I evaluated the security risks, ensuring HITECH/HIPAA protocol were followed. Below are some key areas in my control: Network Design and Oversight Project Management Product Training and Support. Information technology Manager Sep 1998 to Mar 2003 Company Name － City , State At Relax the Back I was responsible for the overall management, infrastructure and strategic planning of our National point of sale network at 100+ retail locations and 5 distribution centers. I managed the ERP solution at our manufacturing plant in Boston and our accounting and HR systems at the corporate office. Nine short months after starting with the company, I was promoted to IT Manage. I acted as liaison between vendors, operation staff and the CFO for all major projects on time and on budget. Cisco Routers/ Firewalls. Windows Server Management. Desktop Support. Education and Training M.S , IT CSUF IT Fullerton Masters of Science Degree , Information Technology Mihaylo College of Business and Economics, California State University Information Technology GPA: 3.4 B.S , IT UOP IT Bachelors of Science Degree , Information Technology University of Phoenix Information Technology GPA: 3.7 Skills accounting, Budget Management, budget, bi, Cisco Routers, concise, clients, designing, ERP, financial, Firewalls, help desk, HR, Information Technology, insurance, managing, market, office, 2000, enterprise, network design and architecture, Network Design, Network Design & Implementation, network, policies, processes, Producing, Project Management, promotion I, Proposals, proposal, retail, RFP, selling, software development, strategic, strategic planning, technical support, Desktop Support, VOIP, Windows Server, written, written communication skills

SUBSTITUTE TEACHER Summary Seeking an Administrative position where my professional experience and education will allow me to make an immediate contribution as an integral part of a progressive company, which will require me to apply my knowledge to assist the company in the accomplishment of its goals and develop excellent work environment. Extensive background in HR generalist affairs, including experience in recruitment and retention, staff development, mediation, conflict resolution, benefits and compensation Highly knowledgeable in HR policies development and legal compliance Ability to balance the books and handle finances in a responsible manner Effectively developed team building programs, including writing personal manuals, corporate policies, job descriptions and management reports Bilingual: Fluent in Spanish and English Experience Substitute Teacher December 2014 to May 2015 Company Name － City , State Prepare classwork based on lesson plans established by the primary teacher. Demonstrate versatility in methods of instruction by understanding the lesson development plan. Demonstrate and understanding of adopting school cultural practices by observing teachers and adapting quickly to work environment. Ability to manage time with teachers and students within the adopting school schedule. Frequently substituted teachers for ESL/ESOL, Spanish (elementary level) and special education classes. Managed to be selected as a paraprofessional for students with special needs. Genesis tcm corp., orlando, fl. Human Resources Manager January 2014 to July 2014 Prepared and handled assignments for employees by establishing and conducting orientation and training program. Maintained work structure by updating job requirements and job descriptions for all positions. Created and updated comprehensive employee recruiting strategies to supplement staffing and attract talented candidates. Audited workplace; ensured employee and management policies and procedures were followed. Controlling cost and ensuring that they do not exceed budgets. Updated key human resources metrics, including turnover and termination, using reporting tools on the HRMS database. Store Manager December 2010 to July 2014 Company Name － City , State Managed and administered the entire store which included Human Resources, payroll, budget and planning. Educated and advised employees on group health plans, voluntary benefits and 401(k) retirement plans, FMLA, FSA, PTO, HIPAA and Work Compensation benefits. Responsible for interviewing new employees and facilitated new hire orientation. Direct personnel, training and labor relations activities. Identifying vacancies, post open job; screen and match applicant with open positions, background and reference checks. Providing leadership, management, coaching, monitoring a direction to the employees to achieve targets. Maintaining the personal file of the employees updated and keeps tracking of record attendance. Responding to letters, emails and general correspondence. Providing clerical and administrative support to staff of the Human Resources department. Handling employee's full and final settlement, exit interviews process. Responsible for preparing and developing Loss Prevention meetings. special assignments Xthepanie the club & restaurant, san juan, pr. General Manager and Partner May 2002 to January 2004 Responsible for daily operation and restructuring of tasks throughout the day. Assisting with day-to-day HR related questions. Provided leadership, direction and new strategies process to staff through hands on operational management. Recruited, hired, trained and retained high quality select employees. Developed new strategies to control inventory and reduce inventory shortages. Planned special events and parties in accordance to the company policies and the client's needs. Coordinated meeting with new clients and vendors to ensure that the daily tasks are on schedule. Managed and set operating budget, followed-up on daily operating numbers. Education The Real Estate Institute (TREI) － City , State Sales Associate FREC 1 Pre- Licensing, Sep 8, 2015 B.B.A : Management , May 2014 University of Turabo (UT) SUAGM － City , State Management B.A : Journalism , May 2003 Universidad Del Sagrado Corazón (USC) － City , State Journalism Type Personal Name Type Personal Name Skills administrative support, benefits, budget and planning, budgets, budget, clerical, coaching, client, clients, database, direction, special events, FSA, Human Resources, HR, instruction, inventory, labor relations, leadership, lesson plans, letters, Loss Prevention, meetings, payroll, personnel, policies, pr, quality, recruiting, reporting, Sales, san, Spanish, staffing, teacher, Type

Summary Administrative support professional with experience working in a fast past environment, demanding strong organizational, technical and interpersonal skills. Trustworthy, ethical and discreet, committed to superior Leadership, customer service, and technical support while working as an individual or in a team environment. Confident and poised in interaction with individuals at all levels. Detailed oriented resourceful in completing projects on time and able to multi-task effectively. Capabilities include: Logistics/ Distribution Management Medical Device Repair Technician Production/Operations Supervisor Shipping/ Receiving Supervisor Customer Service Representative Excellent Written/ Verbal Communication Experience Customer Service Advocate Jan 2015 to Current Company Name - City , State Responsible for answering incoming calls from customers while ensuring a high level of customer service and maximizing productivity. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries including but not limited to pharmacy benefits, mail order and pharmacy assistance calls. Assists customers /pharmacies/physicians with orders and reorders, benefit eligibility questions and prescription inquiries. Escalates drug related calls to appropriate pharmacist. Assist pharmacies and members on all issues related to processing of pharmacy claims. Determines appropriateness of overriding pharmacy claims edits and error messages. Coordinates internal resolution of claims exceptions and other issues. Assists with entering new prescription orders into system. Educates customers on benefits, use of plan, formulary, premiums and status of orders, claims and inquiries. Medical Device Repair Technician Feb 2014 to May 2014 Company Name - City , State Inspect and test malfunctioning medical or related equipment, following manufacturers' specifications and using test and analysis instruments. Test or calibrate components or equipment, following manufacturers' manuals and troubleshooting techniques, using hand tools, power tools, or measuring devices. Perform preventive maintenance or service, such as cleaning, lubricating, or adjusting equipment. Examine medical equipment or facility's structural environment and check for proper use of equipment to protect patients and staff from electrical or mechanical hazards and to ensure compliance with safety regulations. Research catalogs or repair part lists to locate sources for repair parts, requisitioning parts and recording their receipt. Solder loose connections, using soldering iron. Field Electronics Technician Jan 2010 to Jan 2013 Company Name - City , State Read and Interpret schematic drawings, diagrams, blueprints, specifications, work orders or reports to determine material requirements or assembly instructions. Assembled electrical or electronic systems or support structures and installed components, units, subassemblies, wiring, or assembly cases, using rivets, blots, hand tools power tools and measuring devices. Explained assembly procedures or techniques to other workers. Conferred with supervisors or engineers to plan or review work activities or to resolve production problems. Production Team Lead Jan 2008 to Jan 2009 Company Name - City , State Achieved work standards by following production, productivity, quality, and customer service standards; resolved operational problems; Identified work process improvements. Accomplished work requirements by orienting, training, assigning, scheduling, and coaching 20+ employees. Conferred with other supervisors to coordinate operations and activities within or between departments. Enhanced department and organization reputation by accepting ownership for accomplishing new and different requests; explored opportunities to add value to job accomplishments. Customer Service Representative Jan 2003 to Jan 2008 Company Name - City , State Handled customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with a one call resolution. Communicated with customers using web based tools and demonstrated the proficiency in typing and grammar. Made financial decisions to protect/ collect revenue and adjust the customer account. Assisted call center manager in assisting customer service representatives in handling escalations and difficult customer concerns. Education Logistics and Supply Chain Management - Post Secondary Training Certificate 2011 Florida State College at Jacksonville - City , State Diploma 2003 Concorde Career Institution - City , State Military Service: 84 - 92 UNITED STATES ARMY Communications Specialist - Received Honorable Discharge Skills ARMY, benefits, billing, blueprints, call center, catalogs, coaching, customer service, financial, hand tools, Inspect, Logistics, mechanical, mail, power tools, quality, Read, recording, Research, safety, scheduling, soldering, Solder, Supply Chain Management, phone, troubleshooting, typing, wiring

WEB DEVELOPMENT COORDINATOR Highlights Adobe Photoshop, Acrobat, Dreamweaver *Content Management Systems (CMS) *MS Office (Word, Excel, PowerPoint, Outlook) *Quark Xpress, Interactive Designer Accomplishments National conference presenter, Health Care Internet Conference: Leading the Digital Transformation, Nov. 2014 National conference presenter, Health Care Marketing and Physician Strategies Summit, May 2014 Interactive Media Awards (IMA) Best in Class Award for CentraCare web site, 2013 Graduate, St. Cloud Area Chamber of Commerce Leadership Development Program, 2007 Producer credit for 1999 Telly Award-winning and Aegis Award-winning video project, "Renae's Story" Writer/creative director/producer credits for four Healthcare Marketing Report Advertising Awards (national competition), 1999-2000 Writer/producer credits for six Lake Superior Ad Club (American Advertising Federation) Citations of Excellence, 1995-97. Experience 01/2012 to Current Web Development Coordinator Company Name － City , State Direct the strategic development of CentraCare Health web properties Consistently deliver a rewarding user experience (UX) with web-based content, services and features Develop social media strategies and manage content assets on social platforms Actively monitor, evaluate and report on web analytics; assess successful measures and implement changes Collaborate with executives, leadership and staff to achieve best in class digital content and services Spearhead efforts to launch a consumer-focused, health and wellness blog Implement new online features to promote physicians and medical staff Create educational materials and conduct software training for staff Manage, inspire and motivate web department staff on ongoing enhancements to our digital footprint. 01/2000 to 01/2012 Web Marketing Specialist Company Name － City , State Directed and implemented health system web initiatives Built and maintained close relationships with health system leaders/stakeholders on web-related projects Evaluated and recommended content and features for health system web site Measured and increased web site traffic Successfully managed development and guided the launch of key consumer-focused web features, including online appointment requests, prescription refills and bill payment Acted on executive leadership's goal to be transparent with our quality and pricing data, and became the first in Minnesota to publish this data on our web site. 01/1997 to 01/2000 Marketing Specialist Company Name － City , State Developed, implemented and evaluated integrated marketing and advertising strategies for the hospital and key departments/product lines. Managed and directed marketing efforts, special events, educational programs and other promotional activities. 01/1996 to 01/1997 Special Events & Promotions Coordinator Company Name － City , State Developed and coordinated special events and promotions for agency clients. Prepared marketing proposals and budgets. Managed and coordinated creative department projects and production efforts. 01/1994 to 01/1996 Associate Creative Director Company Name － City , State Developed targeted marketing strategies and creative direction for agency clients. Managed and coordinated production efforts. Provided award-winning copywriting for ad campaigns, articles, promotional brochures, newsletters and targeted campaign materials for agency clients. 01/1993 Sales Consultant Company Name － City , State Promoted, sold and increased market share of national product lines distributed by the company. Coordinated educational and trade show events. Served as a liaison between product manufacturers and customers. Education 1997 Master of Arts degree : Communicating Arts mass communications University of Wisconsin-Superior － State GPA: GPA: 3.9 Communicating Arts mass communications GPA: 3.9 1992 Bachelor of Science : Mass Communications broadcast and international studies Bemidji State University － City , State GPA: Dean's list, NCAA Division III hockey cheerleader GPA: 3.4 Mass Communications broadcast and international studies Dean's list, NCAA Division III hockey cheerleader GPA: 3.4 Professional Affiliations Talented digital content manager with more than 20 years of experience and success across the marketing and communications discipline. Highly skilled in web content development, SEO, web analytics, emerging media and digital marketing, as well as traditional marketing and communications strategies. Proven leader in connecting key audiences to desired products, services and information. Keen understanding of health care industry operations and practices. Skills Acrobat, Dreamweaver, Adobe Photoshop, ad, advertising, Agile, agency, brochures, Budget management, budgets, CMS, content, Content Management, copywriting, creative direction, clients, data analysis, Detail-oriented, E-business, educational materials, educational programs, e-mail, special events, features, UX, Leadership, marketing strategies, marketing, market, materials, Media planning, Excel, MS Office, Outlook, PowerPoint, Word, negotiator, newsletters, prescription refills, pricing, project management, proposals, purchasing, quality, Quark Xpress, Research, software training, Strategic development, Vendor relations, web site, articles

DIRECTOR OF BUSINESS DEVELOPMENT Professional Summary Extensive experience in LTAC Marketing in a hospital setting. Ability to build strong rapport with physicians, patient's families, case managers and health care community. Managed and lead team of clinical, admissions and marketing liaisons and efficiently communicated patients' needs to clinical staff. Expert in planning and executing marketing strategies to build relationships in new territories and increased referral sources. Track record of consistent growth in census of hospital through demonstrating strong professional relationships with referral sources and turn potential referrals into admissions. Self driven and innovative with a strong desire to compete with other LTACHs to increase hospital census. High recommendations by leading physicians based on performance and work ethics. Highlights Excellent interpersonal communication skills with the ability to keep professionalism. Confident public speaker. Highly motivated marketer. Patient care oriented, increasing and securing walk-in tours for patients' families and catering to their needs. Cultural awareness and sensitivity towards patients and physicians. Trained by physicians and nurses to evaluate patients' charts and make recommendations for LTAC based on diagnoses. Proven ability to manage marketing team and yielding results. Strategically develops marketing plans. Track record of financial management by efficiently using budgets to organize networking events, company functions and annual galas. Effectively influences team members by showing motivation and drive to perform. Understands and explains the continuum of care model to patient families. Clinical knowledge in identifying LTAC patients with proper diagnoses and treatments. Experience 04/2013 to 10/2014 Director of Business Development Company Name － City , State Managed and lead by example a team of qualified marketing and clinical liaisons and showed steady increase in census and market presence. Accomplishments Opened doors to new Acute care hospitals that are now responsible for 5-10% of new LTAC admissions each month, for instance Angleton-Danbury Medical Center, Brazosport Regional Medical Center, University General Hospital and Memorial Hermann Medical Center. Brought on board several new physicians that specialize in the needs of long term acute care patients. This resulted in the higher referrals from the Acute care hospitals by these certain physicians and increased total number of admissions. Record rate of admissions and discharges beyond 26 day stay at the LTAC. Highest census to date since the opening of the establishment at over 88% for a continuous streak of 40+ days. Designed a processing system of new referrals which cut down the processing time of referrals from 72 hours to 12 hours or less, with over 90%referrals that turned in to same day admissions. Designed and printed a new and improved "LTACH Evaluation Status" sheet for patient charts which communication the status of referrals to the case managers and physicians efficiently, so that they don't have to follow up constantly with the admissions staff over the phone. Designed and uploaded a new company website that enables patients to do virtual tours, sign consents and view the directions to the hospital on the web. In addition, it is much more visibly pleasing compared to the older website and offers detailed information on private health care insurances accepted by the hospital and explains the services offered by the hospital including the "continuum of care" model. Designed and rented a full-size CBS Billboard for over one year in the Sugar Land on Hwy 6 and Hwy 99 intersection, to increase the market presence in the community. Catered special needs patients and their families with their requests in order to secure admissions, for instance; Halal or Kosher meals, Allowing only one family member to stay with the patient for the duration of stay etc. Initiated the tradition of annual company gala in which the doctors who actively contributed in the hospital referrals were recognized and presented with award and gifts. This also soon became a sought after event by the case manager and social workers to attend as it is a one of a kind evening, where guests are entertained with dances, live singing performances, five course dinner and an open bar. Awards Atrium Medical Center - Certificate of Recognition for outstanding performance. January 2014 Education 2015 Bachelors of Science : Interdisciplinary Studies University of Houston-Downtown － City , State , United States Interdisciplinary Studies courses entails different areas of studies to provide a well rounded education that can be applied to many careers. Coursework included: communication, psychology, economics, and humanities. Minor in Political Science 2012 Associate of Arts : General Studies Houston Community College System － City , State , United States Houston Community College System - Honors 3.8 GPA Member of Phi Theta Kappa 2010 General Studies Galveston College － City , State , United States Galveston College Dean's list for extraordinary academic performance Photograph and article featured in Galveston county newspaper for excellent athletic performance in surfing course while earning college credits. Languages English, Hindi [India] and Urdu [Pakistan]. References Abdul Hannan Khan, MD Pulmonologist, Internal Medicine 37 Years of Experience (281) 679-8282 Dr. Naveed Umer Farooq , MD Infectious Disease 25 Years of Experience (832) 723-7807 Dr. Suleman Lalani , MD Internal Medicine 21 Years of Experience (281) 491 - 3225 Dr. Sarfaraz Aly, MD Internal Medicine, Infectious Disease Medicine 8 Years of Experience (832) 886 - 4774 Tana Healy, MBA, RN, CCM Director of Case Management West Houston Medical Center (281) 588 - 8153 Edna Takahashi, RN ICU Case Manager West Houston Medical Center (281) 588 - 7834 Afsha Dawwa, RN Case Manager Methodist Hospital Medical Center (281) - 777 - 6237 Rachael Wheaton, LVN Tomball Nursing and Rehab Center (832) 498 - 5155 Note: Please use the alias JJ for verification. Clients West Houston Medical Center Methodist Sugar Land Hospital St. Luke's Hospital Sugar Land Memorial Hermann Southwest Hospital Angleton-Danbury Medical Center Brazosport Regional Health System Skills Networking Health Care Patient Evaluation Medicare Structure Sales and Marketing Personal Communication Extensive Knowledge of IT Operations and Management

DESIGNER Summary Established well-rounded Designer with a reputation for exquisitely designed collections, who consistently maximizes company profits and surpasses margin goals. Seeking potential growth that will utilize creative skills and aims towards commitment of team and consumer/brand loyalty. Skills Critical Thinker - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems Time Management & Communication - Managing one's time, as well as team's, to adhere to Drop Dead Dates Adaptability - Being flexible to change as it comes and resolving in a timely manner Social Perceptiveness - Working with team and taking leadership role to maintain brand direction Attention to Detail - Thorough and complete work in all related processes to end product Innovation - Demonstrated creative ability to design within business budgets, while following consumers' needs/trends Experience DESIGNER 10/2013 to 06/2015 Company Name City , State Designed multiple lines for department both International and Domestic Completion of OZ Principle Leadership 2014 Ensure cohesive brand image Led the research and development  of seasonal trends Provided leadership in preparation of skus for line reviews and meetings with buyers Participated in strategic meetings alongside VP of Sales Frequent traveling alongside Sales-team seeking new market/trend ideas Provide regular feedback on performance and counseling to direct reports Style pkg. building, trim development, L/D & S/O, and BOM building Managed fit process at the side of Pattern-maker to complete desired outlook Created specialty designs for targeted LDPs; Outlet, TKMAXX, Marks and Spencer, Banana Republic, JCP., etc. ASSOCIATE DESIGNER 09/2012 to 10/2013 Company Name City , State Participated in all design aspects, product development and production, and communication Manage workload and calendars to ensure all deadlines are met Keep abreast of new season fashion and trends from around the world Assist in artwork and sketching development Attend development meetings alongside Sales/Sourcing Set up of showrooms and accountability that all pieces were laid out for show/fittings Aide with the set-up of story and color boards Source and cut fabrics under direction of Head Designer Liaise with Buyers to regulate skus needed for production, specialty and department Managed fabric POs and deliveries Directed all designs and fittings for U.K. department DESIGNER 04/2010 to 09/2015 Company Name City , State Designed and developed for both international and domestic lines Fittings, technical and constant set-up of designs Managed Freelance Graphic Designers to ensure all concepts/designs adhered to brand-image Style pkg. building, trim development, L/D & S/O, and BOM building in PLM Purchasing of new artworks from studios shown Hand drawings to display concepts for season line's direction Technical communication with Florida Pattern-maker, ensuring fit was correct Frequent traveling to Florida for demographic studies and trend analysis Education Associate of Arts : Fashion Design 2009 The Fashion Institute of Design and Merchandising City , State , USA Bachelors of Science  Business Management EXP. 2017 Awards & Honors Certified OZ PRINCIPLE Leader 2014 - Present National Young Leader of America 2006 - Present Les Miller Outstanding Leadership/Scholarship Award 2006 Assistance League of Newport-Mesa Outstanding Leadership/Scholarship 2006 Pacific Life Foundation Outstanding Leadership/Scholarship 2006 Core Qualifications Featured in WGSN 2015 Retail Analysis Trend and emerging brand awareness Spec measurements Strong creative design skills Merchandising Creating Line sheets/Look-books Demographic studies Well versed in Adobe softwares; Illustrator & PS PLM, WebPDM, & Gallery Nedgraphics Oracle E-Business Suite Technical Drawings MAC and PC versatility Hand-Pattern work Asia, Mex., & Euro Dev./Prod. Vendor Communications

TALENTED ARTS PROGRAM INSTRUCTIONAL COORDINATOR Highlights Eight year military veteran with seven years of experience in the education field. Four years of experience teaching art throughout Caddo Parish. Art teaching experience includes serving gifted art students enrolled in the Talented Arts Program (TAP) throughout Caddo Schools. Also served as an Art teacher at Forest Hill Elementary and Judson Elementary. I also serve as an Art teacher for the Volunteers of America after school program at Forest Hill Elementary. I have been drawing and painting since elementary school. I also sell my private artwork as a freelance artist. In addition to my art & educational background I have over nine years of extensive business administration management experience. I am an optimistic, organized, dependable, problem solver with strong communication skills. Effective at building productive and positive working relationships with teachers and children from diverse backgrounds. Experience Talented Arts Program Instructional Coordinator November 2008 to Current Company Name － City , State 1961 Midway Avenue Shreveport, LA 71130 United States 11/2008 - Present Salary: 2,000.00 USD Per Month Hours per week: 40 Educator (Independent Contractor) Current School: Forest Hill Elementary Principal Angela Douglas (318) 686-1783 Talented Arts Program Instructional Coordinator: Rhonda Glass (318) Duties, Accomplishments and Related Skills: Performs substitute teacher duties for various schools in Caddo Parish on a long term basis. Traveled to various elementary, middle, and high schools teaching gifted art students in small group settings for Talented Arts Program (TAP) Serviced TAP Art students located at Shreve Island, Herndon, and Judson Elem, Keithville and Youree Drive Middle, Caddo Middle Magnet, and Walnut Hill elementary/middle schools; Northwood, Magnet High, and Byrd High Schools Establish effective relationships with children in various Caddo Parish Schools to make a positive impact on their educational experience. Implements conflict resolution and negotiation strategies to effectively manage children with special needs in a classroom setting. Creates lesson plans, grades papers and input grades into JPAMS automated grading system for progress reports and report cards. Performs other administrative duties as needed. Responsible for effective oral and written communication as it relates to explaining and teaching the material in a way that is easy to understand, but within the allotted timeframe Ensures that instructional methods address the various learning styles of the students. Responsible for proactively managing social issues that involve conflict resolution, problem solving, negotiating, ethics, fairness and issuing disciplinary consequences and rewards surrounding the student's behavior. October 2000 to December 2007 Company Name － City , State Salary: 2,500.00 USD Per Month Hours per week: 40 CO-Owner/Transportation Logistics Manager Duties, Accomplishments and Related Skills: Reduced overhead costs by taking on more administrative responsibility Developed and managed weekly, monthly, and annual operational budgets for three semi-trucks, trailers; and truck drivers Created and developed a comprehensive plan to accomplish company objectives while staying within budget. Managed relationships between truck drivers, freight brokers, warehouses and customers to resolve problems and maintain customer satisfaction. Reduced overhead costs by taking on more administrative responsibility Developed and managed weekly, monthly, and annual operational budgets for three semi-trucks, trailers; and truck drivers Created and developed a comprehensive plan to accomplish company objectives while staying within budget. Managed relationships between truck drivers, freight brokers, warehouses and customers to resolve problems and maintain customer satisfaction. Negotiated contracts and payment for freight deliveries, driver employment, and payroll. Completed and mailed bills, contracts, policies, invoices and checks. Initiated performance measurements and appraisals surrounding on time deliveries and customer satisfaction. Translated business needs and priorities into actionable logistics strategies. Minimized damages and repair costs through careful management and implementation of preventative maintenance program. Assigned workloads for three transportation personnel to ensure profitability. E-mailed suppliers, carriers and customers with freight status Cultivated a positive rapport with employees to boost company morale and promote employee retention. Conducted research on logistics operations, including literature reviews, interviews and site visits to gain and attract new business. Implemented Logistic Strategies to acquire lucrative freight that generated over $150,000 per year in net profits Supply Logistics Manager and Customer Service Specialist September 1992 to July 1999 Company Name － City , State Barksdale AFB, LA 71110 United States 09/1992 - 07/1999 Salary: 1,500.00 USD Per Month Hours per week: 40 Supply Logistics Manager and Customer Service Specialist Duties, Accomplishments and Related Skills: Provided customer service for all Air Force Organizations stationed on Andersen and Barksdale Air Force Base. Performed administrative and management functions. Managed, administrated, and operated supply systems and activities surrounding purchasing, issuing, back ordering etc. Processed hundreds of purchases/back orders for internal and external customers on a daily basis. Researched and purchased stock items for the best on base or off base sources of supply Input purchase request/orders to contracting for off base procurement approvals Managed, and monitored customer department budgets and monetary accounting with database software to ensure purchases did not exceed allotments Computed requirements, determined allowances, and researched and identified supplies and equipment requirements Education Master of Science : Management, Business /Project , 2010-02-09 Colorado Technical University － City , State , US Master of Science in Management (MSM) Colorado Technical University, Colorado Springs CO Concentration: Business /Project Management GPA: 3.86 Graduated: February 09, 2010 MBA : Human Resource Management , 2008-12-27 Colorado Technical University － City , State , US Master of Business Administration (MBA) Colorado Technical University, Colorado Springs CO Concentration: Human Resource Management GPA: 3.85 Graduated: December 27, 2008 Bachelor of Science : Business Administration, TRAINING , 2007-05-05 Colorado Technical University － City , State , US Bachelor of Science of Business Administration (BSBA) Colorado Technical University, Colorado Springs CO Concentration: Management GPA: 3.5 Graduated: May 05, 2007 Cum Laude Honors SPECIALIZED TRAINING Accomplishments GPA: 3.5 Graduated: May 05, 2007 Cum Laude Honors Military Experience Specialist September 1992 to July 1999 Company Name United States Air Force Andersen Air Force Base Barksdale AFB, LA 71110 United States 09/1992 - 07/1999 Salary: 1,500.00 USD Per Month Hours per week: 40 Supply Logistics Manager and Customer Service Specialist Duties, Accomplishments and Related Skills: Provided customer service for all Air Force Organizations stationed on Andersen and Barksdale Air Force Base. Performed administrative and management functions. Managed, administrated, and operated supply systems and activities surrounding purchasing, issuing, back ordering etc. Processed hundreds of purchases/back orders for internal and external customers on a daily basis. Researched and purchased stock items for the best on base or off base sources of supply Input purchase request/orders to contracting for off base procurement approvals Managed, and monitored customer department budgets and monetary accounting with database software to ensure purchases did not exceed allotments Computed requirements, determined allowances, and researched and identified supplies and equipment requirements Certifications LISCENSE/ CERTIFICATES Skills Budgets, Logistics, Basis, Budget, Contracts, Drivers, Invoices, Maintenance, Operations, Payroll, Satisfaction, Translated, Accounting, Buying/procurement, Customer Service, Database, Exceed, Ordering, Procurement, Purchasing, Receptionist, Retail Sales, Progress, Teaching, Accounting And Finance, And Marketing, Business Management, Change Management, Finance, Marketing, Painting, Problem Solver, Sales, Sales And, Strong Communication Skills, Msm, Project Management, Human Resource Management, Mba, Training

INFORMATION TECHNOLOGY INSTRUCTOR Summary Seventeen years experience in the information technology field. Seven years experience in curriculum design and computer based training development. Group and project management experience for over twelve years. Advanced problem solving skills and expertise. Advanced customer service training and experience Curriculum Data Analysis Other · Curriculum design · Advanced Data Analysis · Student counseling · Learning analysis · Market analysis · Customer service training · Advanced planning · Training success evaluation · Team building · Articulation and development · Quantitative project analysis · Project management · implementation · Qualitative project analysis · Advanced conflict resolution · Evaluation · Advanced user experience · Market driven planning expertise · Computer based training design data analysis Highlights Media Design Productivity Other · Photoshop · Microsoft · Network Management · Premier · Word · Novell Console 1 · Illustrator · Excel · Microsoft Networking · InDesign · Powerpoint · Cable Wiring Standards · Flash · Project · Machine Hardware · Dreamweaver · Outlook · Windows OS installation & · Fireworks · iLife Repair · Soundbooth · Pages · Mac OS Installation & Repair · QuarkXpress · Numbers · Virtualization · Camtasia · Keynote · Parallells · HTML Coding · iMovie · VMware, Desktop & Fusion · PHP / Database connection · iPhoto · Course Management Software Experience Information Technology Instructor ................................................................................................................... Jan 2012 to Current Company Name － City , State Manage student learning needs. Create Curriculum for IT Program. Manage two part time instructors. Teach three classes of twenty-two students each class per day. Manage open entry/open exit curriculum for all training in the program. Verify training outcome reports to maintain COE standards. Data metric analysis of student progress throughout the course. Answer questions of potential students and parents. Review and update training standards as needed. New curriculum development according to market requirements Customer service training tailored towards IT students Partner with fellow instructors to provide cross training and student interaction Work with student services to assure student success Counsel students on learning methods and methods for improvement. Help Desk Manager ­ Campus D ..................................................................................................................... Jan 2010 to Jan 2012 Company Name － City , State Manage incoming troubleshooting calls from four state agencies. Assisted help desk staff members in resolving customer requests with first call resolution. Create and specify computer standards for the Utah Dept. of Health. Trained fourteen help desk staff members on help desk phone client installation and usage. Software management for Dept. of Health. Manage new user creation procedure for state departments of Health & Natural Resources. Created new user training documentation for thirty help desk staff members in the State of Utah. Provide remote control support for customers throughout the state. Customer friendliness reported on several occasions to management staff, commended for ability to teach customer how to utilize their technology more effectively. Media Designer .................................................................................................................................................. Jan 2009 to Jan 2010 Company Name － City , State Prepare training curriculum for preparedness trainings. Designed eighteen computer based training courses for the department of Health's management staff training over one hundred managers providing significant cost savings. Coordinated information technology needs for fifty preparedness staff members. Designed cover art and the multimedia presentations to give trainees after sessions, prepared over one thousand take home packets for various trainings. Served as technical lead staff member for the Utah Department of Health's training and education center. Technical Support Specialist ............................................................................................................................ Jan 2002 to Jan 2009 Company Name － City , State Provided advanced level technical support for department staff in computer repair and service. Inventory control for department of health hardware. Created Technology standards for division of Health systems improvement. Served on advisory committee for mobile device policy creation. Updated department travel system from paper to online. Education Masters of Education , Learning & Technology 2012 Doctorate of Education; Higher Education, Ed.d ...........................Concordia University M.Ed. ............................. Western Governor's University Learning & Technology Bachelor of Science , Information Technology Management Information Technology Management B.S. ......... 2010 Western Governor's University Associate of Applied Science , Multimedia Technologies Multimedia Technologies A.A.S ......................... 2003 Utah Valley University Skills Photoshop, Premier, art, Cable, Hardware, computer repair, curriculum development, client, Customer service training, Database, Department of Health, documentation, Dreamweaver, Fireworks, Flash, help desk, HTML Coding, Illustrator, InDesign, information technology, Inventory control, Mac OS, market, Excel, Microsoft Networking, Outlook, Powerpoint, Windows OS, Word, multimedia presentations, Natural, Network Management, Novell, PHP, progress, QuarkXpress, staff training, technical support, user training, phone, troubleshooting, Wiring

SR. BUSINESS DEVELOPMENT DIRECTOR Professional Summary Highly ambitious in business development with background in sales, and marketing,  Expertise in market analysis, forecasting and client needs assessments. Motivated in business sales with solid experience managing all levels of large-scale projects, including budgeting and administration. Experienced  professional with strong leadership and relationship-building skills. Skilled  with experience in the Aerospace industry. Familiar with spare parts and re-manufacturing.  Dynamic communicator who consistently exceeds goals and company expectations. Client-focused Sales Representative with 8+ years of providing solutions to customers. Solid understanding of the [ systems and program areas]. Skills Strong verbal communication Data management Process implementation Powerful negotiator Budgeting and finance Team leadership Self-motivated Project management Conflict resolution Risk management processes and analysis Work History Sr. Business Development Director , 01/2014 to Current Company Name – City , State Manage and develop business relations with insurance marketplace clients sales. Direct sales team with software sales nationally. Consult clients to assess technology requirements and advise on software to address their needs. Lead project management for complete life cycle of software build and customization. IT Program Manager , 01/2012 to 01/2014 Company Name – City , State Successfully built the confidence and trust of major companies, in Xerox software and support through astute assessment of client needs and the development of strategies to meet them, raising customer satisfaction ratings from 'not happy' to 'extremely happy'. Devised and implemented a core process for project management that ensured sustained support, eliminated errors and achieved high levels of customer satisfaction. Managed projects and support teams providing high quality of service to Xerox clients in Europe and USA, installing and supporting scanned invoice data software and international network installation between 4 countries. Directed a team of 15 in the setup of a complex Xerox mailroom in Poland, networked between 3 countries, with a budget of $2M. Provided project management for full lifecycle enhancement and break fix projects, recovering lost revenue. Quality Engineering Analyst , 01/2007 to 01/2011 Company Name – City , State Instructor on Six Sigma tools and implementation techniques in a classroom setting. Assisted in preparation of marketing materials for inter-departmental clients. Implemented Six Sigma site support for best practice, and lead 20 departments in Six Sigma Lean pilot projects on production line and business practices including conducting such process improvements as Root Cause Analysis. Coordinated Six Sigma best business practices/tier audits/environmental health and safety planning for rocket engine production and NASA support with configuration management Led a team that achieved company 'Gold Standard' for the development and delivery of a customer focused strategy that consistently achieved error free completion, and on time delivery, in full consultation with customer to ensure needs were met. On time delivery equated to a savings of $1.5M for the company. Developed quality management programs to assist internal staff, suppliers, customers and partners with initiatives to re-engineer processes and methods that ensured the attainment of cost, efficiency and quality objectives. Assessed, monitored and implemented systematic process improvements on a wide variety of complex projects including but not limited to building space shuttle main engines, RS-25 engine, X-51 Hypersonic engine, Nuclear and Electric ION engine, RL10, F119 and F135 military jet engines. This support included NASA contracts. Quality Engineering Analyst , 01/1997 to 01/2007 Company Name – City , State Played a key role in the Advanced Projects Group - Radar cross section X and Ku band Material science methods for ceramic materials with AutoCAD Nozzle design for jet engine with infrared applications. Technical analyst for F-22 F119 engine and F-35 F135 engine IR and Radar cross section analysis Held responsibility for providing information security support for all classified Nispom programs. Provided department business development consultancy to identify and implement process improvements. Key design support for computer contractors implementing a classified computing center. Distributed Computer Systems Analyst / Network Administrator , 01/1990 to 01/1996 Company Name – City , State Provided computer consultancy and support for more than 200 workstations across 5 counties. Installed and maintained Microsoft Windows server networks. Coordinated and managed computer equipment logistics. Skills analyst, AutoCAD, budget, business development, develop business, configuration management, consultation, contracts, client, clients, customer satisfaction, delivery, Direct sales, engineer, environmental health and safety, information security, instructor, insurance, logistics, marketing materials, materials, Material science, Microsoft Windows, Radar, network installation, networks, processes, project management, quality, quality management, sales, Six Sigma, strategy Education Doctor of Business Administration Management (D.B.A : Argosy University - City , State Master of Business Administration (M.B.A : Embry Riddle University - State B. S. Computer Science : Computer Science , 1984 Southern University - City , State Additional Information AWARDS & ACHIEVEMENTS Process Improvement Gold Site Recertification Award (Space Shuttle- Pratt & Whitney) 2009 Eagle Award (Process Improvement Gold Certification, Space Shuttle) 2006 - 2008 Eagle Award (Cost saving to company of $500,000) 2002 High Performance Achievement Award (F22 & F35 Tactical Fighter Jets) 2001 Managed state-of-the-art supercomputing facility construction (Pratt & Whitney) 2000 Private Pilot Certificate Ongoing Certifications Certified Airman (private pilot)

MATERIAL LOGISTICS SPECIALIST Career Overview Vacancy Identification Number (VIN: 1192501) Claims Assistant (Intake Specialist), GS05/07. Over 10 years of Administration and Logistics Specialist experience. Comprehensive knowledge and hands-on experience in all aspects of supply: shipping/receiving customer service and safety management. Specialized in organizing supplies, records, and accountability/inventory forms. Skilled in logistics automation systems and data entry. Created and presented administrative documents using Microsoft Power point, Excel and Word. Professional Experience Material Logistics Specialist April 2000 to Current American Airlines S: Phil Simpson Hanger 1, 21st Street P: 972.425.3350 May contact DFW Int'l Airport, Texas 75261 40 hrs/w, $48,000/yr Duties: Responsible for receiving, requisitioning, shipping, warehousing, storing, dispersing and recording parts, equipment and supplies. Experience in inventory, records keeping, and machinery equipment operations. Stores a wide variety of tools, jigs, fixtures, equipment and materials and issues them upon request to authorized personnel; upon receipt of replacement items or return of issued items, checks against appropriate requisition form for discrepancies by such operations as counting items, examining items visually and manually for defects or wear. Corrects routine errors in forms and refers others to supervisor; bins items in serviceable condition, sort's non-serviceable items into salvage or scrap. Bins according to their condition; makes minor repairs. Maintains inventory within established specifications and in serviceable condition by following the appropriate procedure to exchange a broken tool, to request repairs, or to requisition additional supplies; reports overdue items and shortages to supervisor. Equipment & Supply Supervisor June 1999 to April 2000 Company Name 33rd Street P: 972.574.0612 May contact Dallas, Texas 75261 40 hrs/w, $50,000/yr Duties: Responsible for all aspects of airport catering functions, to include assisting in the selection and professional development of new management and non-management employees. Develop and coordinate all work schedules for approximately one hundred (100) employee work groups and directed work through three Duty Managers. Monitors the accuracy of delivery of all scheduled flight meals. FEDEX Ground March 1998 to June 1999 Company Name 4901 Village Creek Road P: 817.561.3050 May contact Fort Worth, Texas 76119 40 hrs/w, $55,000/yr Duties: Responsible for the courteous and efficient pick-up and delivery of customer mail and packages. Maintain in a friendly, efficient and reliable manner with all customers. Develop proper use of the hand-held scanning/package tracking devices. Ensured all customer information was entered into FedEx systems accurately. Manage and react to day-to-day operational requirements in a professional and timely manner. Establish goals and achieve departmental results, holding self and others accountable for those results. Business Administrator July 1978 to September 1998 Company Name 55 hrs./w, $50,000/yr. Coordinated daily administrative activities and directly supervised 10 to 15 clerical personnel Trained and evaluated the job performance of all personnel assigned within this department Established work standards, assigned and scheduled workflow, delegated work to subordinate managers and supervisors, and reviewed work completion Conducted monthly individual and group counseling session with involuntary and resistant clients Provided client counseling evaluations to upper management Trained employees on software programs: Word Perfect, Microsoft Word, Excel, Power Point and Sabre System. Education and Training Certificate of Achievement - Business Administration, CTU, Santa Ana, CA 08/10 Certificate of Achievement - Operations Management, CTU, Santa Ana, CA : 5 2014 Bachelor of Science : Business Administration , 3 2014 California Coast University － City , State Business Administration High School Diploma : 1 1 Lake Providence High School － City , State Personal Information Citizenship: US Veterans Preference: VRA / 30% Skills administrative, Business Administration, clerical, CA, counseling, client, clients, delivery, forms, inventory, machinery, materials, Excel, exchange, mail, Power Point, Microsoft Word, Monitors, Operations Management, personnel, pick, receiving, recording, repairs, Sabre, scanning, shipping, supervisor, warehousing, Word Perfect, workflow Additional Information Citizenship: US Veterans Preference: VRA / 30% Honors, Awards 08/98 Veterans Preference Awards (Expeditionary Medal, National Defense Service Medal, Navy Achievement Medals.) Other Information I certify that I can type 40+ words per minute and that the information within this resume is accurate.

TERRITORY HR MANAGER Executive Profile Territory Human Resource Manager offering outstanding presentation, communication and cross-cultural team management skills. High-energy, results-oriented leader who ensures a fair, diverse, and engaged workforce. Skill Highlights Human Resources Leadership Employee Relations Certified Strategic Workforce Planner Employee Development Performance Analysis, Coaching, Counseling Leadership/communication skills Advising and navigating crucial conversations Employee Engagement Wage Analysis Legal Compliance Core Accomplishments Successfully leads all Human Resource/Employee Relations functions for a 14 state Territory, with 250 stores, 25,000 Non-Exempt Employees (peak), and 750 Exempt Employees. Improved Employee engagement for the Territory from 77% in 2013 to 85% in 2016. Significantly reduced risk, liability, and loss to the company through business partnerships and  providing internal solutions to Employee relations issues.  Lead the industry in lowest EEOC charges along with being the lowest Territory in the company. Effectively trained and developed leaders at all levels to effectively navigate through difficult Employee Relations Issues.  Leads the company in the highest training compliance. Professional Experience Territory HR Manager Oct 2010 to Current Company Name － City , State Serves as an advisor for managers on issues related to all discipline. Assists in analyzing barriers to performance and devises a strategy to meet challenges regarding performance expectations. Counsels staff and management to consistently and efficiently apply policies to people-based issues in compliance with state/federal law. Plans, organizes and controls all human capital activities for the territory and participates in the development of workforce plans, succession plans, talent management, and strategic direction. Advocates direct communication for all employees and executives.  Mitigates risk by addressing associate concerns internally. Acts as a liason between departments/divisions, all levels of the line and staff management, HR, legal councel and outside service providers. Oversees talent and recruiting to ensuring adherence to Company policies/procedures and state and federal guidelines, laws, and regulations. Monitors HR programs and provides training/coaching throughout the process to support divisions. Implements HR programs to support and meet business objectives. Identifies trends and recommends actions to improve work environments based on business group workforce information. Works with Corporate counsel in coordinating the company's legal responses related to all formal charges including but not limited to FMLA, ADA, FLSA, DEH, OSHA, DOL, CFRA, CAPDL, DFEH, EEOC, and mediation.   Navigates Associate relations and builds partnerships through effective communication.        Partners with Territory, Regional and District Leaders to develop and implement strategies to support business and people initiatives. Directs and guides Managers and Associates on issues related to morale, fair treatment, diversity, company policies and procedures and State and Federal Employment Law.        Develops and implements strategies for improving associate engagement, commitment and retention. Identifies trends and recommends training programs. Serves as a subject matter expert.  ​ Monitors HR programs and provides training/coaching throughout the process to support divisions. Manages projects from concept to deliverables. Manages direct reports, systems and projects to achieve unit goals in accordance with Company policies and practices. Provides leadership by exhibiting influence and expertise, thus affecting the results of the operating area. Creates an effective work environment by developing a common vision, setting clear objectives, teamwork, recognizing outstanding performance and maintaining open communication. Develops staff through coaching, providing performance feedback, providing effective performance assessments.    Strong verbal and written communication skills to include presentation and facilitation.    Develop and improve processes to ensure consistency, timeliness and fiscal responsibility.      Proficient in Microsoft Office, Power Point, Excel and Word Store Manager Mar 2000 to Oct 2010 Company Name － City , State Manage a team of 4 Executives, 4 Assistants, 20 Supervisors, and 120 department Associates.  Volume: $24 million.  Create an effective work environment by developing a common vision, setting clear objectives, expecting teamwork, recognizing outstanding performance and maintaining open communications. Develop staff through coaching, providing performance feedback, providing effective performance assessments and establishing performance and development plans. Lead overall Store Operations; interprets, directs and leads store merchandising and presentation directives to ensure standards are met. Responsible for staffing, scheduling, and maintaining Employee availability to ensure schedules match workload. Manage the interview and hiring process to maintain proper staffing levels. Manage store payroll projections, productivity, and controllable expenses in relation to sales trends. Manage direct reports, all employees, systems and projects to achieve unit goals in accordance with Company policies and practices. Provide leadership by exhibiting influence and expertise, thus affecting the results of the operating area. Communicate operational and sales strategy to Employees.  Leads/directs Employees in the standard for Customer satisfaction and issue resolution. Develop high performing Employees and Team. Maintain Employee files and documentation in accordance with Company policy / legal requirements. Coach and counsel Employees when necessary and manage delivery of hourly training programs. Lead Loss Prevention initiatives and inventory control programs. Ensure Store pricing guidelines are maintained in accordance with Company / legal guidelines.  District Business Planning Manager - Progressive positions leading to the Multi Unit level Apr 1989 to Oct 1999 Company Name － City , State Manage all aspects of inventory control for 2 Divisions and 16 Stores in 3 states. Volume: $110 million Develop merchandise assortment plans to meet market by market needs and maximize sales and gross margins. Interpret and analyze data/trends and direct Store Management through team meetings, conference calls, plan-o-grams, floor layouts, and direct training. Coordinate divisional training for 45 first level managers, 25 Supervisors and more than 500 Sales Associates.  Plan and supervise all merchandising, selling and sales promotions activities for the Women's division.  Advise Store Management on personnel functions, merchandising, loss prevention and customer service; communicate and ensure compliance with company policies, procedures and programs. Set measurable goals and objectives with First Level Management; review and evaluate performance in achieving objectives. Organize and conduct team meetings to provide leadership and direction to motivate management and sales staff. Open new stores; hire staff and oversee initial set-up. Education Bachelor of Science , Business Management 1995 Metropolitan State College of Denver － City , State , USA Strategic Work Force Planning 2016 Human Capital Institute － City , State Certified Strategic Work Force Planner Influencing Without Direct Authority 2016 University of Wisconsin － City , State

QUALITY CONTROL INSPECTOR Summary Southeast Region Veterans Preference: 10 Point Preference based on disability from military service Availability: Full Time, Permanent Profile: Highly qualified aerospace inspector with over 18 years of rotary and fixed wing aircraft maintenance, inspection, and modification experience on military and commercial aircraft During my civilian aerospace experience, I have prepared and retained records, documentation, and reports required by customer contract and/or instruction. Tasked to review and verify technical data to customer requirements and correct data when nonconforming. In my military career, I am required to work independently repairing and/or manufacturing components for military aircraft. I interpret blueprints and engineering drawings and then initiate processes or work instructions to manufacture specific components. After initial setup, I audit and qualify technical data using aerospace quality assurance principles before production is performed. Experience Quality Control Inspector 10/2011 － Current Company Name City , State Supervisor: Hunter Reed (912)-414-1558 Completes classroom and on-the-job training to acquire, exercise, and maintain knowledge of the duties required to perform all inspection task ranging from First Article inspections to process inspections. Reviewing written quality or inspection procedures for adequacy and evaluating the implementation and effectiveness of quality/inspection systems, including work plans. Reviewing production activities and capabilities considering contract quality requirements. Analyzing quality data to detect unsatisfactory trends or weaknesses in the quality/inspection system. Reading, interpreting, and applying technical data such as blueprints, engineering drawings, product specifications, or technical manuals to ensure overall customer satisfaction is being adhered Verifying by test or inspection, using sampling inspection or intensive product inspection techniques, that products comply with requirements prior to acceptance. Aviation Structural Mechanic 08/2009 － 05/2011 Company Name City , State Supervisor: John Sherman (912) 661-6824 Performs acceptance inspection on all inbound aircraft to assess the total damage before beginning overall Reset. Orders necessary components to complete Aircraft reset Prioritized workload and preliminary mechanical inspection of critical flight controls. Fabricated, processed, and installed aircraft critical components that were damaged from hostile flight operations. Assisted electrical runs and ring outs to ensure the turnaround time was achieved. Aviation Structural Mechanic 11/2007 － 08/2009 Company Name City , State Supervisor: Robert Macks (615) 946-4685 Qualified to perform various inspections on a periodic basis to include Phase, hydraulic, landing gear and flight control inspections. Implements risk management techniques while performing quality maintenance and inspections on the F/A-18 aircraft. Trains and supervises personnel at all experience and skill levels to ensure a cohesive working team. Continuously reviews and interprets blueprints and technical drawings to gather customer requirements needed for manufacturing. Utilize technical manuals/directives to enable proper work instructions while performing aircraft phase maintenance. Aviation Structural Mechanic / Grade E-5 10/1999 － 10/2007 Company Name City , State Eight years of active duty service in the Navy (Honorable Discharge) Installed/replaced pneumatic actuators and servos, landing gear and flight controls on the F/A-18 hornet. On board the USS Nimitz CVN-68 Aircraft Carrier for a six-month deployment during Operation Iraqi Freedom. Collateral Duty Inspector inspecting 14-day, 28-day, daily, and turnaround inspections ensuring aircraft airworthiness prior to flight. Education and Training B.S : Riddle Aeronautical University - Professional Aeronautics 70% complete Professional Aeronautics U.S. Navy Aviation F/A-18 Hydraulic/Structural Repair School *U.S Navy Aircraft Paint Touch Up and Markings *Catia V : Skills blueprints, Catia V, inspecting, inspection, Inspector, risk management, technical manuals

STAFFING MANAGER Professional Summary s well to change and possesses extensive expert knowledge of human resources employment process within a variety of industries. [Job Title] focused on improving productivity, increasing efficiency and enhancing quality. Consistently exceeds goals for staffing and retention. Human Resources Recruiter accomplished in sourcing, screening, qualifying and closing candidates, as well as coordinating interviews and follow up. Skills Good judgment Human resources policies Job fairs planning Workforce planning Pre-screening candidates Time management Sales techniques Safety training Pre-screening candidates Employment laws and practices Work History 06/2014 to Current Staffing Manager Company Name – City , State Top performer in top quartile of expectations; Recognized for setting branch record for placements hours in first quarter; Recruited high number of new companies and candidates Recaptured previous companies business Expanded existing client relationship to generate additional job orders Recruiting and Placement Source, screen and interview qualified candidate pool based on job specifications and customer needs and preferences Present and assist client with selection candidate process to fulfill job orders ensuring qualified, capable and motivated candidates fulfill client expectations Maintain on-going contact with client companies and temporary professionals currently on assignment to ensure both receive exceptional customer service Resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction Develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Candidate Recruitment and Retention: develop pool of available temporary administrative professional workers to quickly fill job orders and short term assignments Business Development Develop and grow your own client base by marketing our services for temporary and/or temporary-to- full-time staffing solutions Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Market to clients via telephone as well as conduct in-person meetings with key managers to senior-level executives Build on existing client relationships to generate additional business opportunities; Participate in and market services at networking events to increase organizational presence in the local business community. Developed and facilitated job recruitment fairs. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Developed and facilitated job recruitment fairs. Addressed all employee harassment allegations, work complaints and other concerns. 02/2013 to Current Healthcare Recruiter Company Name – City , State Established relationships with clients and developed recruiting strategies to find the right talent. On board HR compliance training. Developed candidate pool and engagement. Led the recruitment process, including initial assessments, interviews and offers. Counsel the candidate on company benefits, salary and company environment. Provided recruitment guidance to clients including hiring managers and HR Professionals Participated in Webinars and Conferences regarding Employee Referral Programs and Recruiting Worked with outside recruiters in partnering up and doing 50/50 split arrangements. Created and completed personnel action forms for all hires, terminations, title changes and terminations. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. 12/2011 to 08/2013 Marketing Director Company Name – City , State Developed and executed marketing plans for our orthopedic specialty group and implementing them with hospitals, nursing homes, outpatient care centers and other medical facilities Responsible for recruiting and developing key talent including clinical staff positions, improving internal processes and ongoing customer relations and services. Maintained knowledge of new and existing surgical techniques and medical devices Contact on regular basis referring physicians and prospective physicians, clinics and hospitals. Established and maintained interactive relationships with managed care teams and office staff. Doubled our patient census and revenue within the first 6 months of start date. Designed office brochures, TV commercial, posting/editing content on social media and identifying special practices so that our physicians can increase marketing value for our healthcare facility. Responsible for providing information and insights regarding customers, markets and marketing effectiveness. Created and submitted complete weekly marketing reports, census, market information, competitive activity, promotional marketing and ideas. Participated in Health Fairs and local events to market our Facility. Created and maintained the organizational brand, and devising brand strategies. Created and completed personnel action forms for all hires, terminations, title changes and terminations. 01/2010 to 01/2011 Patient Care Services Representative Company Name – City , State Partnered with local organizations and universities for engagement and interest in jobs offered in their community. Converted employee status from temporary to permanent. Screened all applicants based on their qualifications and background. Facilitated all new employee orientations to foster a positive team attitude. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Networked with industry contacts, association memberships and associates. Posted positions through approved recruitment channels. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Led the creation of recruiting plans for all open positions. Promptly corresponded with all applicants and coordinated and conducted interviews. Organized new employee orientation schedules for all new hires. Developed and facilitated job recruitment fairs. Addressed all employee harassment allegations, work complaints and other concerns. 01/2007 to 01/2009 Patient Care Services Representative Company Name – City , State Addressed all employee harassment allegations, work complaints and other concerns. Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Hired employees and initiated the new hire paperwork process. Explained all of the human resources policies, procedures, laws, standards and regulations to each employee. Tracked key dates and deadlines and maintained specific personnel lists. Organized new employee orientation schedules for all new hires. Promptly corresponded with all applicants and coordinated and conducted interviews. Coordinated meetings, developed meeting content and presented all human resources law updates. Led the creation of recruiting plans for all open positions. 01/2006 to 01/2007 Surgery Coder Company Name – City , State Tracked key dates and deadlines and maintained specific personnel lists. Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Posted positions through approved recruitment channels. Made salary adjustments and managed contract renewals and promotions. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Facilitated all new employee orientations to foster a positive team attitude. 01/2004 to 01/2006 Administrative Assistant Company Name – City , State Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Posted positions through approved recruitment channels. Pre-screened all resumes prior to sending them to corporate hiring managers for consideration. Facilitated all new employee orientations to foster a positive team attitude. Screened all applicants based on their qualifications and background. Supported the annual [Program Name] program by preparing worksheets, communication materials and coordinating meetings. Converted employee status from temporary to permanent. Researched and prepared a new termination of employment policy. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. Specifically assigned to the [Department Name] department for the recruitment of up to [Number] requisitions. 01/2003 to 01/2004 Medical Insurance SpecialistPain Control Associate Company Name – City , State Conducted exit interviews and verified that employment termination paperwork was completed. Supported management in developing and implementing personnel policies and procedures. Hired employees and initiated the new hire paperwork process. Explained all of the human resources policies, procedures, laws, standards and regulations to each employee. Developed and facilitated job recruitment fairs. Organized new employee orientation schedules for all new hires. Tracked key dates and deadlines and maintained specific personnel lists. Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Made salary adjustments and managed contract renewals and promotions. Developed salary proposals for new recruits. 01/1999 to 01/2003 Medical Insurance Account Representative Company Name – City , State Coordinated meetings, developed meeting content and presented all human resources law updates. Promptly corresponded with all applicants and coordinated and conducted interviews. Led the creation of recruiting plans for all open positions. Developed salary proposals for new recruits. Made salary adjustments and managed contract renewals and promotions. Tracked candidates and pushed for feedback on disqualifications, time-to-fill statistics and other variables. Specifically assigned to the [Department Name] department for the recruitment of up to [Number] requisitions. Created and completed personnel action forms for all hires, terminations, title changes and terminations. Handled all immigration-related issues for each business unit. Education 1 1998 Diploma : Sharyland High School - City Coursework in English, Communications and Journalism 1 2000 S Diploma : South Texas Vocational College - City , State 1 2002 South Texas College McAllen, Texas LVN - UTPA 2002-2004 Edinburg, Texas 41 College Hours New Start CNA School 2011-2011 McAllen, Texas CNA-Texas Certified Skills administrative, benefits, brochures, Business Development, CNA, competitive, Conferences, content, client, clients, customer relations, customer satisfaction, customer service, editing, hiring, HR, marketing plans, marketing, Market, meetings, office, networking, nursing, organizational, processes, Recruiting, Recruitment, staffing, telephone, TV

PROJECT ACCOUNTANT Career Focus Dedicated and focused professional who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highlights Project coordination Forward-thinking mindset Microsoft Office proficiency Business writing Results-oriented Self-directed Strong interpersonal skills Organized and detail-oriented Professional Experience PROJECT ACCOUNTANT February 2003 to Current Company Name - City , State ? Currently the on-site Project Accountant for the Gulfport High School renovation which is a CM project with direct owner purchase. Proficient with AS400, SAP and JD Edwards accounting systems and all Microsoft applications as well as Construction Imaging software for invoice coding and Bluebeam Previously managed the preparation, distribution and tracking of subcontracts, purchase orders, service agreements, change orders, insurance and bonds for multiple projects to include the Hard Rock New Guest Tower Addition, Island View Casino Renovation, MDA Neighborhood Home Repair Program, MSU Science & Technology Center, Ohr O'Keefe Museums of Art, Air Cargo Facility and Sea Breeze Condominiums. Assisted multiple Project Managers, Project Engineers and Superintendents with correspondence, files and electronic filing systems, cost coding, RFI's, submittals, submittal log set up, contracts and pay applications and the collection, electronic filing and storage of close out information for specific projects including O&M's, warranty information and as-builts. Currently responsible for all Construction Management accounting activities including preparation and submission of all trade contractors AIA pay apps and owner billings. Also responsible for collection, filing, and electronic storage of all bid packages, contracts, change orders, construction change directives, trade contractor and owner applications for payment. ASSISTANT TO VICE PRESIDENT April 1996 to February 1999 Company Name - City , State Developed and implemented a procedure manual for subcontractors that included RFI's, Submittals, and Change Order Proposals and also developed a companion manual for Project Management. Successfully coordinated and produced a project overview presentation for the Mirage monthly executive meeting. Assisted in the development and maintenance of a database to track contracts and change orders in excess of $700 million. OWNER May 1994 to January 1996 Company Name - City , State Acquired and maintained all necessary licenses, permits and insurances to operate and perform construction work. Managed all insurance, premiums, claims and annual audits. Scheduled equipment, ordered materials, verified, coded and paid vendor invoices and prepared AIA requisitions for owner billings. Successfully completed MS Law & Business Management Exam for MS Contractor's Certificate of Responsibility for TKG Contractors. ASSISTANT PROJECT MANAGER September 1992 to April 1994 Company Name - City , State Maintained all property management and lease administration for a phased, 24-acre business park known as Hampton Business Center located in Capitol Heights, MD and negotiated contracts for new construction, site development and maintenance. Prepared budgets for 300,000 + square feet of warehouse space for 10 and 20 year lease options that included property taxes, insurance and a detailed electrical/HVAC maintenance program for the GSA/Smithsonian. Researched and prepared responses for all Tenant Requests for Proposal. Scheduled and coordinated special events and trade shows to actively market the property. PROJECT MANAGER September 1989 to July 1992 Company Name - City , State Responsible for interior tenant build out for various projects to include  the design phase with the utility providers, city engineers and trade contractors to determine correct loads depending on the tenant's needs. Monitored and coordinated daily construction activities and immediately addressed any outstanding issues to maintain strict schedule deadlines. Tenant build out included kitchen areas for restaurants, a Xerox service center, and various GSA facilities among others. PROJECT COORDINATOR January 1985 to September 1989 Company Name - City , State Designed, implemented and maintained a company reference manual for each project which detailed construction progress as it related to scheduling tenants and lease negotiations. Managed interior build out of Northern Virginia projects to include pre-construction evaluation and overall coordination of trades through the punch list. Secured various permits and Certificates of Occupancy for base buildings and tenant work. Worked closely with general contractors, subcontractors and code inspectors to coordinate work activities and ensure budgets were adhered to and projects were completed on time. Projects Included Battlefield Business Park, Manassas VA, Windsor Plaza, Chantilly VA, Monroe Business Center, Herndon VA, Enterprise Center, Chantilly VA. EXECUTIVE ASSISTANT January 1983 to January 1985 Company Name - City , State Provided clerical support, researched claims, prepared meeting minutes and performed all other necessary duties as directed. Provided clerical support, issued purchase orders and maintained certified payroll while working on the job site at the CIA Headquarters (Langley, VA) for the CIA powerhouse modifications project. Provided clerical support, operated blue print machine, packaged and logged submittals while working on site for the construction of the Army Ammunitions Plant (Bay St.Louis, MS). Education USM - GRAPHIC DESIGN, REAL ESTATE and NVCC-ARCHITECTURAL DRAFTING Skills Accounting, Accounting Systems, AIA, AS400, Billings, Bluebeam,Bonds, Budgets, Business Management, Clerical, Construction Management, Contracts, Special Events, Filing, Imaging, Insurance, JD Edwards, Microsoft, Office, Negotiations, Payroll, Coding, Project Management, Property Management, Proposals,  RFI, SAP, Scheduling, Taxes, Trade Shows, 

PATIENT ADVOCATE Summary Highly driven, organized and motivated Patient Advocate with over 7 years of experience in the healthcare field and customer relations. Skilled in providing compassionate, efficient patient care with a background in clinical settings. Experience in leading a team, new hire training, billing, claims, and records management. Experience 01/2016 to Current Patient Advocate Company Name － City , State Served as liaison between the patient and hospital to coordinate patient care. Provided patient and staff support to better facilitate communication. Referred clients to social service agencies such as home health and hospice. Worked on call for any emergent patient needs. Provided off-site visits at local hospitals to offer emotional support. Established patient and provider boundaries to ensure appropriate behavior. 05/2015 to 12/2015 Claims, Eligibility and Benefits Specialist III Company Name － City , State Identified and resolved discrepancies with patient eligibility/insurance coverage. Assisted in maintaining and developing procedure manuals. Trained new hires in eligibility and benefit and claims processes. Aided in development of strategies for revenue cycle initiatives. Managed, updated, and executed claims processing, as well as assisted team members in adjudicating claims. Developed streamlined methods of standard operating procedures. Worked with patients to obtain summary plan descriptions and ensure proper and timely claim adjudication. 05/2013 to 05/2015 Certified Data Entry Pharmacy Technician Company Name － City , State Work from Home Carefully reviewed patient medical histories and diagnoses. Properly interpreted prescriptions, input written date, patient information, physician and ids, medication name and strength, correct and appropriate directions, quantities and dosage, additional patient allergies and diagnoses. Entered prescriptions into the EPost system efficiently and without errors. Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy. Maintained knowledge of proper procedures, medical updates, changes in State and Federal laws. 09/2009 to 05/2013 Lead Certified Pharmacy Technician Company Name － City , State Interviewed and trained new technicians, greeted patients, obtained personal information and medical history, interpreted and typed prescriptions accurately, dispensed drugs, released to patients. Retained knowledge of drug names and their generics, as well as knowing proper doses, sig codes, quantities and drug classes. Responsible for using computer system to type prescriptions, abide by HIPAA and other State and Federal regulations, interacting with patients, doctors and insurance companies, carried out many tasks necessary within the pharmacy. Created work and rotation schedules, filed 709 and other forms, handled medturn, supply orders, etc. Education and Training Master of Public Administration : Health Care Management Grand Canyon University － City , State Health Care Management 2011 Bachelor of Science : Family and Human Development Arizona State University － City , State Family and Human Development Skills allergies, Attention to detail, CPT, clients, emotional support, forms, home health, hospice,ICD-9, ids, insurance, leadership, law, Medical terminology, coordinate patient care, processes, coding, Quality assurance, Safety, Self-motivated, team player, type, written

PRESCHOOL TEACHER Summary Enthusiastic Preschool Teacher talented at teaching visual art, music and theater. Engages children with diverse and enjoyable activities involving theatrical play, musical instruments and hands-on learning.  Experience August 2015 to Current Company Name City , State Preschool Teacher Provide a variety of materials and resources for children to explore, manipulate and use, both in learning activities and in imaginative play. Attend to children's basic needs by feeding them, dressing them, and changing their diapers. Teach basic skills such as color, shape, number and letter recognition, personal hygiene, and social skills. Establish and enforce rules for behavior, and procedures for maintaining order. Read books to entire classes or to small groups. Organize and lead activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips. September 2014 to August 2015 Company Name City , State Opening Coordinator Make daily decisions to ensure product quality, store cleanliness, and other Company standards are met. Understand cost control procedures, financial accounting, inventory levels, and labor management. Monitor shift profitability. Know, understand, and execute proper cash handling and safe procedures. Set up shift board and personnel positioning. Responsible for receiving deliveries and following all security procedures. Ensure birthday parties are set up and that appropriate personnel are scheduled and assigned to assist the party; evaluate birthday surveys & results. Supervise Cast Members. February 2014 to November 2014 Company Name City , State Site Aide Responsible for assisting the Site Supervisor and/or Assistant Site Supervisor in. planning, preparing, implementing, and supervising activities for the children. Education 2013 Middletown High School City , State High School Diploma Brookdale Community College City , State Associate of Arts : Early Childhood Education Early Childhood Education Skills cash handling, cost control, critical thinking, financial accounting, inventory levels, lesson planning, personnel, positioning, quality, receiving, supervising, surveys, teaching, tutoring

OVERNIGHT PHARMACY TECHNICIAN Professional Summary Highly motivated and skilled individual with extensive background experience in customer service, administration, retail; long-term care; and hospital pharmacy. Studied Intro to Pharmacy, Anatomy & Physiology, Medical Terminology, Pharmacology & Pharmaceutical Calculations. Trained in the principles of Pharmacy Math and Dosages with knowledge of unit dose and medication preparation. Computer proficiency in MS Word, Excel, Access and PowerPoint.  Education and Training Rasmussen College December 2013 Associate of Applied Science : Pharmacy City , State GPA: GPA: 3.58 Dean's list awardee: 4 consecutive quarters. Two-year Pharmacy Technician program which included both pharmacy based and general education courses. ​ GPA: 3.58 Dean's list awardee: 4 consecutive quarters. Skills Trained in compounding all intravenous and chemotherapy admixtures. Extensive training in calculating and compounding pediatric admixtures and chemotherapy. Skilled in taking on multiple tasks in a fast paced environment. Knowledge of the processes involved in maintaining a sterile environment for compounding IVs. Licenses Certified and Licensed Pharmacy Technician by the State of Illinois Skill Highlights Strong decision-making ability Efficient and accurate Strong clinical background Accomplished in pediatrics Hospital and retail pharmacy professional Inventory management Medication compounding expert Pharmaceutical storage awareness HIPAA trained Exceptional patient care and interaction Meticulous attention to detail Excellent multi-tasker Works well under pressure Able to work with hands continuously Ability to handle fast-paced environment Strong organizational skills Active listening skills Sharp problem solver Energetic work attitude Large cash/check deposits expert Customer service expert Adaptive team player Opening/closing procedures Focused on customer satisfaction Skilled multi-tasker Cash handling Reliable team worker Food and beverage handling expert Strong customer relationship builder Able to work in a fast paced environment Alcohol knowledge Strong leader Professional Experience Company Name October 2014 to Current Overnight Pharmacy Technician City , State Fill all scheduled and stat patient orders. Process all refill requests in Care Connection, charge patient, print, and fill patient order. Fill all code carts, clot boxes, or any other emergency drug kits. Take inventory of all batched IV compounds based on set par levels and drug stability. Answer phone calls to assist Pharmacists in resolving any questions or problems that do not require and RPh. Compound all routine IV order while paying  special attention to all STAT IV orders that are extremely time sensitive in severe situations. Compound any chemotherapy orders using appropriate personal protective equipment, correct supplies for closed-system compounding, and correct calculations for appropriate dosage. Company Name August 2014 to April 2015 Pharmacy Technician Registry City , State Fill unit dose medications, as well as compounding admixtures STAT orders for patients. Prepare and refill the anesthesia, epidural, and crash cart trays to be replaced in carts. Collect and prepare all medications and patient orders for Pyxis. Refill the Pyxis machine with correct medications, pull all outdated medications, as well as returns/discontinued patient medications. Sterile compounding of all IV fluids using aseptic technique. Company Name January 2014 to April 2015 IV Technician City , State Compound all intravenous admixtures using proper sterilization techniques. Correctly label all IV compounds with accurate patient, drug, and facility information. Scan all orders to designated totes sorted by facility. Restock all supplies used for orders and place an order with purchaser for any items that are low in stock. Company Name April 2013 to January 2014 Control Technician/Control EDK Technician/Fill Floor Technician City , State Control Technician- Fill and send narcotic prescription orders for patients. Take inventory of all narcotics on hand everyday. Control EDK Technician- Take inventory of all returned narcotic Emergency Drug Kits, document all drugs removed by nursing facilities, and replenish missing drugs in each box. Fill floor technician-Fill and send prescriptions orders for patients, as well as non-sterile compounding of topical and oral medications. Company Name July 2012 to May 2013 Certified Pharmacy Technician City , State Verify prescription, count medication, label, and dispense. Type and process new prescriptions. Ordering medication through warehouse or McKesson. Troubleshooting insurance problems. Comprehensive knowledge about HIPAA laws. Company Name April 2012 to October 2012 Administrative Assistant City , State Successful leader, equally effective as member of a team. Highly organized able to multi-task and accomplish multiple objectives. Professional demeanor and attentive to detail. Expertise in coordinating and supervising school functions and activities. Company Name May 2008 to January 2012 Cashier / Server City , State Cross trained as cashier and wait staff in fast-paced restaurant. Cashing out all orders on the register and retrieving customer's items. Extensive cash handling in large amounts. Calculating using basic math to give appropriate amount of change to customers. Assisted in the training of all new employees. Delivered exceptional service to all customers in a timely and friendly manner inside dining room and pick up areas of the restaurant. Served all customer who were dining in their food as well as mixing all alcoholic and non-alcoholic.

EXECUTIVE CHEF Executive Profile Seeking an opportunity to showcase my Talent, Education and Abilities as a Chef where my vast experience and demanding work ethic will be effectively utilized. Strong and diverse experience in the HOSPITALITY INDUSTRY, including: l Multi-unit Experience. RESTAURANT, CATERING, AND HOTEL EXPIERIENCE ONSITE AND OFFSITE CATERING FRENCH, ITALIAN, ASIAN, AMERICAN, and SPANISH CUISINES MENU/SPECIALS DEVELOPMENT KITCHEN MANAGEMENT EVENT COORDINATING DINING ROOM DESIGN AND FLOW POS SYSTEM KNOWLEDGE MARKETING AND ADVERTISING CUSTOMER RELATIONS COSTING INVENTORY CONTROL and ORDERING SAFETY AND SANITATION EMPLOYEE MANUALS TRAINING AND SCHEDULING TROUBLESHOOTING and PROBLEM-SOLVING SERVE SAFE CERTIFIED Skill Highlights * Skilled and experienced managing food production for high-volume restaurants, Luxury Hotel, and large-event catering for 500+ people while coordinating the activities of 10+ kitchen employees. * Computer-literate in Word, Excel, PowerPoint, Photoshop; Internet skills. Professional Experience Executive Chef February 2015 to Current Company Name － City , State Small Restaurant and wine bar, 40-60 seat. Lunch and dinner. Dinner menu specializes in small plates and I changed the menu every month based on season and availability of products, Also provide 2-5 specials every night. Won culinary completions for sweet and savory categories at 2 local food and wine festival. I have had 2 VC Star news articles/reviews and numerous blogs and magazine write-ups. Also was featured on Eye on LA ABC as an up and coming Ventura County Restaurant with Great Food. Executive Chef June 2014 to February 2015 Company Name － City , State Developed small bar menu, purchased all food products, set up Kitchen equipment and flow, hired and trained all BOH staff, operate large private events. Work with owner of labor and food cost. A continuation of Blush Restaurant and Lounge Kitchen. Executive Chef & General Manager July 2013 to February 2015 Company Name － City , State 100+ seat restaurant with large lounge area, catering for events of 500+ people. Responsible for all food production, staffing, training, hiring, terminating, organization, purchasing for the Kitchen. Reported weekly Inventory and tracked purchase, Sales, and labor on a weekly basis. Provided catering for the Granada Theater as well as Marque Events. Open Brunch, Lunch, and Dinner. Created weekly specials as well as new menus and holiday menus. Took Over as Event Coordinator and General Manager. Trained FOH Staff and Organized all events and daily duties. Successfully ran multiple parties ranging from 20 people to 400 people. Sous Chef April 2012 to February 2013 Company Name － City , State Five star luxury Hotel with restaurants Stonehouse & Plow and angel. 2012 Travel and Leisure World's Best Hotels number 6. Create seasonal menus, daily soups and specials. Instructed FOH in daily meetings about menu changes and specials, trained and managed BOH daily in every position and job. Execute the expo position while serving 41 rooms and two restaurants. Culinary Arts Instructor July 2012 to September 2012 Company Name － City , State Instructed 1st and 2nd period classes at local high school. Teaching basic knowledge, safety and entering the hospitality job market. Executive Chef September 2010 to February 2012 Company Name － City , State Managed and operated two popular restaurants/Bars. Staffed, trained and organized two full service kitchens while creating and costing the menu. Purchased and stocked kitchen as well as bar when needed. Daily guest interactions making sure we are doing the best possible job. Executive Sous Chef March 2010 to September 2010 Company Name － City , State Working directly with Executive Chef and Owner creating seasonal, local, farmers market oriented cuisine with an emphasis on "In House" made. Supervised multiple trips to markets and farms, outsourced specialty food items, and created multiple daily specials. Executive Chef March 2009 to February 2010 Company Name － City , State Created the menu for a small wine oriented bistro. Trained and hired staff to execute new menu, keep organized and clean. Worked directly with owner on design and flow, specials, and greeting guest. Sous Chef/Head of Preparation July 2008 to January 2009 Company Name － City , State Responsible for managing food production, catering small and large events (500+ attendees), overseeing a team of 10+ employees, serving as onsite chef, creating, preparing, and plating meals; cleaning and Ordering products. Evaluated and trained new employees. Line Cook March 2008 to July 2008 Company Name － City , State Introduced weekly specials and menu items for 30-seat French fine dining/. catering restaurant. Prepared and plated hot line dishes, salads and desserts. Chefs Assistant/Line Cook May 2007 to March 2008 Company Name － City , State Developed employee manuals for 200-seat café serving three meals daily. Opened kitchen and delicatessen. Handled inventory control and deli customer relations. Line Cook December 2005 to January 2007 Company Name － City , State Waiter/Pastry July 1999 to August 2003 Company Name － City , State Education Bachelor of Science degree : Culinary Management , 2006 ART INSTITUTE OF CALIFORNIA － City , State Culinary Management Skills ABC, Photoshop, basic, Computer-literate, Ventura, costing, customer relations, French, General Manager, hiring, Internet skills, Inventory, inventory control, managing, market, meetings, Excel, PowerPoint, Word, purchasing, safety, Sales, staffing, Teaching, VC, articles

APPAREL ASSOCIATE Summary An organized, detail-oriented, and conscientious self starter, able to learn and adapt quickly to new skills, also able to strategized and prioritize effectively to accomplish multiple tasks and stay calm under pressure, Skills Adaptability Strong work ethic Time management Self-confidence Handling pressure Creativity Communication Team work Motivation Cash register Typing Basic computer skills Customer Assistance Skills Cashier, Customer Assistance, Sales, Stock Experience Apparel Associate Aug 2017 to Current Company Name － City , State Stocking and Zoning apparel and housewares merchandise Recruiting Assistant Oct 2016 to May 2016 Company Name － City , State Sealing/Mailing off letters to football recruits, Making prints or copies of Letters and/or paperwork, Signing recruits and families in for game day Cashier/Stocker Dec 2015 to Sep 2017 Company Name － City , State  Assisting customers in finding what they need, recovering sales floor and keeping the store clean and organize so the shoppers can have a better and easier shopping experience. Make customer purchases and/or returns Cashier/Sales Associate May 2014 to Aug 2015 Company Name － City , State Assisting customers in finding what they need, recovering sales floor and keeping the store clean and organize so the shoppers can have a better and easier shopping experience. Make customer purchases and/or returns Education and Training Business Adminstration 2018 South Louisiana Community College － City , State Business Administration University of Louisiana-Lafayette － City , State 2014 Salmen High School － City , State Activities and Honors 21st Century Summer Camp years 2012-2014

SR. GRAPHICS DESIGNER Summary I have been working as a graphic designer for Vanderbilt University for  twenty years. Additionally since 2013, I have been supervising/advising a team of anywhere from ten to 17 student designers who perform work for Vanderbilt students and student groups. Highlights InDesign Photoshop Illustrator Quark Microsoft Word, Acrobat Designing in four-color Photo manipulation and retouching Illustration and wordmark design Accomplishments Awards: Second Place for Great Performances at Vanderbilt 2006-07 brochure from Association of College Unions International First Place for Best Calendar 2006-07 from Association of College Unions International -Region 5 First Place for Great Performances at Vanderbilt 2001-02 brochure from Association of College Unions International Second Place for Homecoming Ad 2001-02 from Association of College Unions International Experience 02/2007 to 04/2017 Sr. Graphics Designer Company Name － City , State Graphic design work for all offices within the office of the Dean of Students including brochures, postcards, ads, posters, fliers, table tents, invitations, T-shirts, logos, banners, et.al. This involves work for any or all of the following departments: Active Citizenship & Service; Arts & Campus Events; Assessment and Special Projects; Black Cultural Center; Center for Student Wellbeing; Chaplain & Religious Life; Office of University Central Administration; Conferences Office; Greek Life; Housing and Residential Education; Inclusion Initiatives and Cultural Competence; International Student & Scholar Services; LGBTQI Life; Project Safe Center; Reservations & Events; Student Accountability, Community Standards, & Academic Integrity; Student Centers; Student Leadership Development; Student Organizations; Transition Programs; Margaret Cuninggim Women's Center; and sometimes projects outside of DOS when specially requested by the Dean of Students. Conduct research and collect information for all design projects. Assist with the development and implementation of marketing and public relations plans and strategies; write brochures, news releases and other promotional materials; handle details of production. Supervise, train, and assign work to ACE student workers. Compile data for preparation of budget. Contact printer and orchestrate final outcome of design products. Contact vendors and other professionals in preparation for design and marketing projects. Attend marketing and/or related seminars related to programs in Dean of Students. 01/1996 to 01/2007 Marketing/PR Specialist Company Name － City , State Graphic design work for Student Campus Events and more within the Office of the Dean of Students including brochures, postcards, ads, posters, fliers, table tents, invitations, T-shirts, logos, et.al. Areas include Great Performances at Vanderbilt, Greek Life, Vanderbilt Dance Group, Sarratt Gallery at Vanderbilt, Sarratt Studio Arts, Vanderbilt Homecoming, International Lens, and more. Conduct research and collect information for all design projects. Assist with the development and implementation of marketing and public relations plans and strategies; write brochures, news releases and other promotional materials; handle details of production. Supervise, train, and assign work two student workers. Compile data for preparation of budget. Contact printer and orchestrate final outcome of design products. Contact vendors and other professionals in preparation for design and marketing projects. Compose press releases and edit text. Coordinate, update and maintain all mailing lists. Attend marketing and/or related seminars related to programs in Sarratt. 01/1994 to 01/1996 Secretary III Company Name － City , State Update and maintain mailings for all functions relating to the Student Center. Prepare mailings for distribution. Coordinate, update and maintain all mailing lists. Compose press releases and edit text. Track history for all performances presented by Sarratt. Prepare time sheets for employees. Answer phones, file and substitute for cashier. 01/1988 to 01/1992 Manager Company Name － City , State Oversee all gallery operations. Prepare for openings, i.e., publicity and related mailings. Sell works of art and follow up with payment to artists. Write press releases and follow up on contacts. Create and maintain database for tracking all works of art. Prepare bulk mailings for promotional purposes. Create filing system, prepare payroll and sale tax forms. Maintain office and building supplies. Collect rent and handle all tenant related problems. Oversee custodial services. 01/1977 to 01/1988 Secretary III Company Name － City , State Support for Director of Management Information Systems & User Support Services. Compose and prepare memos, letters, reports etc. Set up and maintain departmental files. Handle confidential material such as personnel files, employee turnover reports. Reconcile monthly departmental budget variances. Handle travel arrangements and coordinate business calendar. Maintain assignment and personal computer logs. Education B.A : English Indiana University of Pennsylvania － State English Interests Art related environments: painting, collage, gallery going; reading; music related events Skills Academic, Acrobat, Photoshop, ads, Arts, art, banners, brochures, budget, cashier, color, Conferences, database, Designing, DOS, edit, filing, forms, Graphic design, Greek, Illustration, Illustrator, InDesign, Leadership Development, letters, logos, logo design, Lotus 1-2-3, Director, mailing, marketing, materials, Office, Microsoft Word, works, Management Information Systems, news releases, Paradox, payroll, personnel, Photo manipulation, posters, press releases, printer, promotional materials, public relations, publicity, quality, QuarkExpress, research, seminars, tax, User Support, Answer phones, travel arrangements

SENIOR MANAGER/SPECIALIST LEADER HEALTHCARE Executive Profile Seasoned Health Care Leader and clinician with deep operations experiences spanning multiple markets and health care delivery systems.   Demonstrated ability to lead complex projects to successful completion, working with multi-disciplinary teams – Executive Leadership teams, physicians, management and staff/clinicians.  Excellent communication skills, creative strategic thinker and collaborative team builder.  I have spent the last 18 years serving leading healthcare organizations across the county, including Mayo Clinic, UMHS and Cedars-Sinai as a Senior Leader with Deloitte Consulting LLP.  Seeking opportunities to work with innovative, cutting edge organizations targeting healthcare transformations. Skill Highlights Identifying/Building New Service Offerings Creative Problem Solver/Innovator Process Transformation with Change Management Healthcare Informatics (merging technical with operations) Creating and Maintaining a Performance Bases Culture Growing and Developing High Performing Team Oncology/Transplant RN with pharmaceutical research experience Core Accomplishments Successfully managed and drove highly complex technical and organizational transformations at the countries leading healthcare organizations Management of $100M++ budgets Management of on-going communication with Board of Directors and C Suite Facilitated communication and strategies to build and improve Physician Adoption Developed multi year, multi state/multi region timelines to deliver on time, in scope and on budget projects Implemented targeted benefits, metrics and Best Practices, as a part of clinical transformation efforts, resulting in tangible bottom line financial benefits Professional Experience Senior Manager/Specialist Leader HealthCare May 1999 to March 2017 Company Name Served as a Practice Leader in Deloitte's Healthcare Strategy and Operations Practice Provided advisory services to enable clients to manage ever changing Healthcare Landscape  Provided Leadership and Project Management to large, complex multi year technical and operational transformations Clients served include:  Mayo Clinic, Kaiser Permanente, Cedars-Sinai, Sutter Health, University of Michigan Health System, CHI and Children's Hospital of Wisconsin Authored and contributed to numerous whitepapers and published content on HealthCare Delivery and Improvement Director of Home Care Services May 1996 to May 1999 Company Name Served as Director of Homecare Services for a hospital based agency that served a 10 county area (rural and urban) Participated in the planning and implementation of merger and acquisition of additional homecare company Re-engineered operations and processes which resulted in increased efficiency and responsiveness of the agency, as well as a 40% increase over a 1 year period (decreased cost per visit and decreased utilization to maximize reimbursement New program development: Infusion Services, Pediatrics, OB, Mental Health and Private Duty Executive Director/Owner February 1993 to May 1996 Company Name Developed, planned and implemented a cost-effective healthcare delivery system that has been recognized as a model for children with special needs. Center provided nursing care, as well as, PT, OT, ST and educational services to medically fragile children and their families. Center was first of it's kind to receive JCAHO certification. Successfully lobbied the State of Ohio Medicaid Waiver program to reimburse for services provided at a free-standing facility. Contracted with third party payors and insurers for reimbursement. Nurse Manager/RN January 1984 to January 1993 Company Name Rainbow Babies and Children's Hospital has been consistently recognized as one of the top five children's hospitals in the country. Managed a 35 bed Bone Marrow Transplant/Oncology unit. Daily operations management accountability. Served as a member of the design team that developed the facilities planning, workflow design and patient care "experience" for a new 300 bed pediatric hospital. Education Bachelor of Science : Nursing Ursuline College － City , State Executive Healthcare Management Certification CWRU Weatherhead － City , State MBA : Healthcare Management Cleveland State University － City , State * Completed 3 of 4 years course work Publications/Presentations Optimization after Implementation Value Based Billing Transforming Healthcare Clinical Management Redesign Developing Multi-Disciplinary Clinical Content Skills Seasoned HealthCare Advisor, Excellent Communication Skills, Creative Problem Solver, Innovative Critical Thinker, Leader, Change Driver

GUEST TEACHER Professional Overview A detail - oriented, high energy Social Science Teacher with the ability to motivate students to work at optimum levels while maintaining a comfortable, creative environment, and keeping a clear perspective of goals to be accomplished. Experience in helping students broaden perspectives through aligning subject matter to present day experience and events. Core Qualifications Creative lesson planning Excellent relationship building skills Experiential learning Interpersonal, oral, and written communication skills Differentiated learning Positive and encouraging Able to work independently and as a member of a team Curriculum lesson plan development Accomplishments Secondary 7-12 Social Studies. Issued: 11/17/15. Education MBA , Business 2006 University of Nevada － City , State Business Bachelor of Science , Education Social Science Emporia State University － City , State Education Social Science Experience Guest Teacher Jan 2015 to Current Company Name － City , State Managed classroom responsibilities and maintained continuity of the learning process. Incorporated cooperative education and role playing activities to establish a relationship between course material. and student's life experiences. Encouraged critical thinking skills through the use of challenging debate. National Account Manager Jan 2005 to Jan 2014 Company Name － City , State Promoted to develop deeper HQ & regional relationships and grow gaming and lodging business channel. Managed the relationships between Starbucks Coffee and MGM International, Caesars Entertainment, Station  Casinos, Intercontinental Hotels, Hilton Hotels. Credited with Starbucks Coffee store growth along Las Vegas strip from zero base to present day $105mm annual revenue. Built strategic alliances with internal and external teams that resulted in sustained revenue growth over 14 Yrs. Regional Sales Manager Feb 2000 to Jan 2005 Company Name － City , State Led internal cross-functional and external teams to ensure franchise store growth and timely store openings and execution of foodservice agreements for regional business in California, Nevada and Arizona. Established lodging and gaming as a viable business segment for Starbucks Coffee Company. Accomplishments Leveraged corporate executive relationships to launch customized, franchise stores for high profile casinos and lodging business partners. Expand customer and product base beyond franchised locations to eventually secure corporate distribution mandates resulting in excess $105 million in ongoing annual revenues for gaming and lodging segment. Increase number of license stores along the Las Vegas strip from 1 to 51 high volume locations. Presented comprehensive instructional seminars at regional and national meetings. Topics included site selection, product placement from a branding perspective, building a business case to show ROI, contract compliance, and identifying new distribution opportunities. Led internal cross-functional and external teams to ensure franchise store growth and timely store openings. Established lodging and gaming as a viable business segment for Starbucks Coffee Company. Publications Oral History www.lawrence.lib.ks.us/oralhistory/nether.html   Presentations Corporate Culture https://www.youtube.com/watch?v=TAtH6y7ebDo Memberships/Scholarly Societies Fraternity www.lasvegasnupes.com/curtisnether.html   Skills branding, business case, Interpersonal, oral, critical thinking, functional, lesson planning, meetings, Microsoft Office, Outlook, relationship building, seminars, written communication skills

INFORMATION TECHNOLOGY CONSULTANT Career Overview Accomplished information technology professional with over 18 years of diverse technology, process analysis, project management, and information management experience. Proven ability to successfully implement technology solutions, stay within time and budget constraints, and improve efficiency through proper risk management, task coordination, and resource utilization. Core Competencies Project Management Systems / Network Reporting Proposal Development Web Design & Development SOP & Policy Writing Systems & Process Consulting Document Management Technically-advanced information technology specialist successful in software administration and data communications.Experienced Computer Systems Analyst with diverse industry experience in banking, healthcare, insurance and government. Professional expertise includes systems applications, disaster recovery planning and information protection analysis. Qualifications Microsoft Windows (7, 8, 2012), Apple Mac (OS 7 - X, OS X Server, iOS), Unix/Linux (Ubuntu, Red Hat, CentOS, FreeBSD, SmoothWall Express) Server/Web Software: MS Exchange, MS SharePoint, MS IIS, MS Hyper-V, Apache, WordPress, CloudFlare, Documentum, CoreDossier, Oracle Workflow, DavMail HTML5, CSS, PHP, JavaScript, Java, XML, C++, Microsoft Visual Basic Applications: Adobe CS6 (Acrobat, Photoshop, Illustrator, InDesign, Dreamweaver, Premiere, Flash, After Effects, Fireworks), MS Office, MS Project, Office 365 MySQL, MS SQL, MS Access, Oracle 11i, Sage ACT! Web content management Information security Content management systems Hardware: Dell, HP, IBM, Cisco, SonicWall, NetGear, FortiGateProgramming and design skills Optimizing and performance tuning Document management Web content management Accomplishments Print Graphic Support   Collaborated with marketing and business development groups for collateral needs by creating page layout designs for flyers, data sheets, CD covers and other printed materials. Requirements Analysis   Completed business requirements analysis including the evaluation of systems specifications for client Web site two weeks ahead of deadline. IT Training   Successfully trained 25 employees to use new operating system. Project Management   Managed complex BI/DW deployment programs, facilitating acquisition of business requirements. Prepared design specifications, developed reporting and analytics, tested and managed user adoption. Work Experience Information Technology Consultant January 2003 to Current Company Name － City , State Senior-level consultant and manager of IT systems and projects with over 10 years experience. Practiced successful design, administration, and development of business critical information systems for small to medium business clients onsite or via remote access technologies. Web designer, developer and hosting administrator for over 30 client domains, sites, and email. Consistently recommend, implement, and customize internal or cloud-based technology systems to fit client business processes. Facilitate and develop email, file, database, mobile, and web-based systems to meet client business needs. Achieved increase in client's customer exposure by launching marketing and corporate branding campaigns including logo and website design and development, SEO, Google AdWords, and social media Created and maintained procedures for hardware and software maintenance, migration, upgrades, and end-of-life Implementation and management of all high-level business technology projects Senior-level technical contact for client computer, network, server, and cloud-based systems Operations and technical specialist for consulting firm's business-critical systems Worked closely with clients to analyze IT system requirements, clients information technology needs and their resources in order to plan IT projects and fulfill clients expectations Developed IT system specifications after evaluating customer's nature of work and business volume Solved clients IT issues - Determined changes, recommended quality software, projected modifications of software, hardware and networking. Monitored the execution of strategies, kept up to date with the new technology and researched latest Information technology market trends. Assisted clients with IT solutions; prepared written reports on solutions offered. Recommended the purchasing of new IT systems, presented new IT features/software and reported project progress to the management. Prepared and presented technical proposals for clients.Designed, documented and executed maintenance procedures, including system upgrades, patch management and system backups. Systems & Document Administrator January 1998 to January 2003 Company Name － City , State Key senior-level member of the information systems team with a variety of duties including project management, document management and publishing, web design, print design, user training and systems administration. Promoted within two months of hire, again within the first two years and lastly promoted to a newly developed position. Achieved first global electronic submissions to regulatory agencies by implementing and validating an electronic document management and publishing system as the primary systems administrator, developer, and project technical leader. Resulted in NDA submission to the FDA ahead of target deadline saving millions in revenue. Implemented and maintained application servers supporting secure Internet communications and business critical systems. Created standard operating procedures, policies, development plans, disaster recovery, and other technical documentation in compliance with FDA requirements Project technical lead for company ERP system, several ongoing department projects and managed temporary and part-time employees and consultants Webmaster and graphic designer for Internet and intranet sites, print advertising, multimedia, and presentation projects Maintained Mac desktop computers and software supporting DNA Sequencer and robotic systems. Education and Training Bachelor of Science : Information Technology , July 2016 University of Phoenix Information Technology[Number] GPA Skills ACT!, Adobe, Acrobat, After Effects, Photoshop, Premiere, Apache, branding, business processes, C++, Cisco, Hardware, consultant, consulting, CSS, client, clients, Database, Dell, disaster recovery, document management, Documentum, Dreamweaver, email, ERP, features, Fireworks, Flash, FreeBSD, graphic designer, HP, HTML5, IBM, Illustrator, InDesign, information systems, Information technology, MS IIS, Internet communications, Java, JavaScript, Languages, Linux, logo, Mac, Apple Mac, marketing, market, access, MS Access, MS Exchange, MS Office, Office, MS Project, Microsoft Windows, migration, multimedia, MySQL, network, networking, Operating Systems, OS, OS 7, Oracle, developer, PHP, policies, print advertising, print design, progress, project management, purchasing, quality, Express, Red Hat, robotic systems, Sage, servers, MS SQL, systems administration, user training, technical documentation, Unix, upgrades, Microsoft Visual Basic, website design and development, Web designer, web design, Webmaster, Workflow, written, XML

APPLECARE CPU ADVISOR Summary My goal is to establish a rewarding career in customer service and data entry using my skills in excel proficiency and organization, while being collaborative with a team to serve consumers to provide a positive customer experience. Highlights Microsoft Office proficiency Excellent communication skills Microsoft Excel certified Filing and data archiving Time management Customer service-oriented Self-directed Exceptional telephone etiquette Accomplishments Reduced technical escalations to management by 95% to only 2-3 per day. Skills Advertising, Budget Maintenance, Data Entry, Graphic Design, Marketing, Office management, Research, Phone Support Experience AppleCare CPU Advisor July 2014 to Current Company Name － City , State Receive inbound calls to provide the customer an individualized experience educating the customer on how to use their Macintosh (Apple) products most efficiently. Collaborate with customers to improve user experience with software and applications; Resolve technical and computer operating system issues. Verified that information in the computer system was up-to-date and accurate using iLog/iDesk case-logging tools. Identified and resolved system and account issues. Worked with team to represent Apple positively and meet customer expectations. Adhere and Comply with Apple's business conduct policy; maintain integrity, honesty and respect. Acquisitions & Public Relations Coordinator May 2014 to Current Company Name － City , State Conduct and organize research-relevant content for use on the YDM social media outlets for other means of marketing & advertising. Contact small businesses and corporations in the Greater Charlotte area to inquire about their marketing needs and acquire sales for Your Design Market products and marketing services to build and establish a firm client base. Eliminated outdated records by sending the records to be scanned. Arrange and schedule appointments between the client and the graphics design team. Host Your Design Market product launch parties introducing latest promotional deals to attain clientele. Respond to business email inquiries. Created monthly reports for records, closed terminated records and maintained a master list of clients and potential clients. Organized billing and invoice data and prepared accounts receivable and expected revenue reports for CEO. Write and mail response letters. Hostess March 2009 to July 2009 Company Name － City , State Provided a warm and welcoming environment for guests. Assisted diners with seating as needed Worked with team members to encourage guest satisfaction. Maintained a clean environment. Maintained contact with kitchen staff, management, serving staff, and customers Inspected dining and serving areas to ensure cleanliness and proper setup Rectified guest complaints. Planned out the seating chart and organized the reservations. Education B.S : Business , Present University of Phoenix － City , State GPA: GPA: 3.0 Business GPA: 3.0 B.A : Communication Communication Media , May 2007 Oakwood University － City , State GPA: GPA: 3.0 Communication Communication Media GPA: 3.0 High School Diploma : 2004 Vance High School Additional Information Volunteer Endeavors: Pathfinders of the Seventh Day Adventist Church| August 1998-present 1801 Double Oaks Rd. Charlotte, NC 28206 & 827 Tom Hunter Rd, Charlotte, NC 28213 --Community Outreach, Soup Kitchen, Clothes Drive, Fundraising for non-profit organizations, Youth Leadership Development, and life skills enriching activities.

HR SERVICES REPRESENTATIVE Summary A multi-skilled professional with good all-round HR imformatory skills. Very capable with an ability deal with all the recruitment/processing needs of the organization. Experienced in providing timely and up to date HR advice to both managers and employees whilst at the same time making sure both the employee and employers interests are best represented. Key Skills Excellent telephone manner and high standard of communication skills. Able to deal with highly confidential matters professionally & discreetly. Strong communicative, interpersonal, team-building, and leadership Highly developed written, verbal and presentation skills Good computer skills with an excellent knowledge of Microsoft Word and Excel Possess a proactive, positive and confident attitude Professionals in Human Resources Association Recruiting and selection techniques Experience 10/2012 to Current HR Services Representative Company Name － City , State Dealing with all of the recruitment needs & employment issues of the company. Ensuring the timely recruitment of new employees into the business from the initial job offer being made through to their induction into the company including offer letters and contracts etc. Duties: Process the enrollment of new recruits Contacted all job applicants to inform them of their application status. Thoroughly explained the employee handbook during new employee orientations. Process all requests for enrollment, updates, changes and claims to Group Benefit Plans Process application for Leave and provide information to staff and managers as requested Making sure that any promotions, transfers and pay increase take effect as planned. Prepare job status and reference letters as requested by employees on a weekly basis Set up and maintain correct records of employees within system databases. Providing employment references for past employees Prepare Offer Letters and Employment Contracts for Employees Conducting pre/post-employment checks: reference and security checks for job applicants Process all staff and status changes Register new employees to Company's time clock system Prepare company ID's for all Employees Process application for Leave and provide information to staff and managers as requested Assist employees and customers alike in person and phone to ensure that all issues/concerns have been rectified within a timely manner Liaising with Managers/Supervisors of all departments to meet the demands for each department whether it is pertaining to recruiting or leave or benefits concerns/queries Scan and attach all documentation relating to an employee to an electronic file Ordered stationery supplies Filed documents on a daily basis Photocopied and faxed documents Assisted with the packaging of payslips Prepared the Haulage and Contractor payrolls on a weekly basis 05/2010 to 07/2011 Teller/Customer Service Representative (HEART Trainee) Company Name － City , State Providing assistance as needed to the branch which equals to getting the operation of the branch up to date. Duties: Acted as a Customer Service Representative (CSR)/Teller by opening accounts and processing transaction for members Assisted members in using the facilities that the branch offers, also providing information on the different types of products and services that the Society offered and also of the members of the group Batched teller transaction vouchers daily Prepared utility payment vouchers for dispatch within the turnaround time which is set by the Society Filed and prepared loans vouchers for dispatch daily Prepared daily listings for the content of the Cash Deposit Box Assisted with the filing of documents such as application cards, payroll listing, letters from internal and external members etc. Assisted with the registration of our members on the concierge queue Assisted with the retrieval and faxing of signature cards and other documents as requested Prepared letters to customers and suppliers as directed Education 2019 BSc : Human Resource Management University College of the Caribbean － City Jamaica Human Resource Management (Pending) 2009 Select One : General St. Jago High School － City , State , Jamaica 7 CSEC (CXC) Subjects Professional Affiliations The Jamaica National Building Society - Teller/Customer Service Representative Skills Human Resource Management, Basis, Benefit Plans, Benefits, Claims, Contracts, Databases, Documentation, File, Hr, Increase, Induction, Packaging, Recruiting, Recruitment, Security, Accounts And, Cash, Csr, Customer Service, Customer Service Representative, Dispatch, Faxing, Filing, Loans, Payroll, Receptionist, Retail Sales, Vouchers, Confident, Excel, Microsoft Word, Presentation Skills, Proactive, Self Motivated, Telephone, Word

PUBLIC RELATIONS OFFICER Executive Summary Highly talented professional with more than ten years in accounting and supply operations acquired in the United States Navy, United States Army, and corporate environments. Practiced in sophisticated inventorymanagementprograms. Trilingual - English, Wafi and Igbo - Global understanding of world politics. Core Qualifications Operations management Staff development Inventory control Staff development Change management Compensation/benefits administration Policy/program development Compensation/benefits administration Policy/program development Cross-functional team management Staff training Staff training Professional Experience 01/2013 to 01/2015 Company Name Mentored, taught, trained and advised the Afghanistan National Police, National Interdiction Unit (NIU) Logistics personnel with all aspects of developing organized and effective logistics management systems in accordance with the MOI's Logistics Policy. The NIU is the Ministry of Interior's strike force for illicit narcotics trafficking. Advised and coordinated logistics support for the entire Sensitive Investigative Unit (SIU) and National Interdiction Unit (NIU) Regional Law Enforcement Centers throughout Afghanistan located in Kunduz, Jalalabad, Heart and Kabul. The PAE Warehouse in Kabul, Afghanistan is responsible for the implementation of Logistics matters in accordance with the company's Statements of Work (SOW). Additionally, it is also responsible for the development of property accountability, issue, receipt, and recovery of property issued to the Afghanistan Logistics Officers and Property Custodians. Trained, and Advised the Program's Warehouse, Sustainment, Property Book, Logistics Plans, Operations and Contract personnel on logistics matters that affect the accomplishment of the missions. Coordinated logistics sustainment and emergency resupply missions for 530 Afghanistan Counternarcotic elite police force in 2 Regional Law Enforcement centers located in Kunduz and Herat. Coordinates with quality assurance personnel to ensure that the goods meet an acceptable standard and generates positive feedback from clients. Hands on working experience in requirement gathering, reporting, documentation, process mapping, scheduling, planning, and data analysis. 01/2006 to 01/2011 Company Name LogisticsSupervisorin support of Global War On Terrorism (GWOT)ensuring the acquisitions, shipping and receiving materials for vital missions in Afghanistan, Africa and Iraq with expertise in Bookkeeping, Accounting, Inventoryand Management for the United States Navy. Contracting Officer for the FederalGovernment with purchase up to $500,000 Reviewed and processed all financial transactions on a timely basis, ensuring accuracy, completeness and compliance with all policies, procedures and regulatory requirements. Supervised and organizedadministrative functions with respect to inspecting, locating, storing, safe keeping, issuing, preparing, shipping, rotating, materials return and disposal of supplies and equipment as related to ground supply operations. Resource Advisor for the Department of Defense.Managed and tracked over $3million allocated to the Navy Seabees. Procured construction materials and support equipment for the Combined Joint Task Force Horn of Africa to sustain and complete vital projects in different parts of African continent. Developed logistical spreadsheet to track materials for Combined Joint Special Operations Task Force Afghanistan in support of Village Stabilization Operations. Streamlined efficiency of supply system resulting in $2M reduction in material and equipment for resale utilization by Defense Reutilization and Marketing Office. Facilitated movement of US personnel convoy, construction materials, office supplies and support equipment to other forward operating bases. 01/1996 to 01/2006 Public Relations Officer Company Name Utilized languageand knowledge of local culturein leading team of medical Professionals in training Nigerian villagers in health and prevention techniques as Humanitarian effort Employed conflict resolution techniques to assuage resistance and diffuse crisis situations Amongst contrasting ethnicities, customs, and cultures Saved U.S Government over $1M by initiating diplomatic relations with Afghani tribal leaders. Brokered vendoring arrangement to procure updated tools and materials to complete construction projects awaiting supplies from United States. Reduced project down-time from six months to one month, enabled continuous workflow and provided win-win diplomatic relationship between Afghan government and United States. Education 2004 Bachelor of Science : Accounting Enugu State University of Science and Technology Accounting 1995 Bachelor of Science : Microbiology University of Nigeria Nigeria Microbiology Interests Global War on Terrorism Operation Iraq Freedom Reading Analyzing complex issues Playing Soccer Army Achievement Medal Affiliations ACTIVE SECRET CLEARANCE and Moderate Risk Public Trust Additional Information AWARDS AND INTERESTS Global War on Terrorism Operation Iraq Freedom Reading Analyzing complex issues Playing Soccer Army Achievement Medal Skills Accounting, acquisitions, Bookkeeping, Book, conflict resolution, clients, data analysis, documentation, financial, Government, inspecting, Law Enforcement, Listening, Logistics, logistics management, Marketing, materials, Office, win, Navy, personnel, Police, policies, quality assurance, receiving, reporting, requirement, scheduling, shipping, spreadsheet, Strategist, workflow

DIRECTOR OF ENGINEERING Executive Profile Proactive engineer with years of experience and management skills in Operation Management and Industrial Engineering with a passion to increase operational performance and improving customer's satisfaction. With responsibility that have crossed all levels of managerial responsibilities including, but not exclusive, OHSA, EPA and logistic requirements, inventory and WIP control, budgetary generation, which increases my abilities to be proactive in ensuring customer satisfaction. With managerial responsibilities in managing plant operation, engineering departments and developing diverse team members to achieve success. I recently achieved my Masters in Business Administration and presently working on my Six-Sigma certification, which provides me additional skills to pursue my passion. I am an individual with extensive experience in the operational and managerial elements it takes to optimizing a production operation, while control cost and its relationship to financial effect on the organization. Striving to improve operational methodology and operational sequences to reduce product cost. Studying operational ergonomics in efforts to eliminate or control worked relate injuries, business operation and project management in all aspect of an industrial operation. My experience also includes inventory control methods such as JIT, as well as lean manufacturing practices that are required to develop an effective operational continuous improvement process to achieve the desired goals. I excel in the ability of combining diverse backgrounds of different individual into one common direction of accomplishment creating an atmosphere of trust and teamwork. Skill Highlights Product development Product line expansion Project Management Budgeting expertise Quality Management Distribution Management Facility Management MBA Time Management Studies Total quality management Work-flow Planning Staff Development Staff Motivation Expense ControlInventory Control Labor Cost Controls Negotiation Skills Core Accomplishments Project Management: •Implemented a monitoring project reporting project comparing projected project cost to actual project cost with the purpose to provide management information concerning effect on projected margins. This resulted in margins increasing from 3% average to 18% average. •Successful developed and Implemented an inventory control software that reduced yearly expenditures by $500,000 and on hand inventory by $750,000 • Reorganized finishing and distribution operation into a team/group operation, which resulted in decrease in cost by 20% -30%. Professional Experience Director of Engineering Jun 2013 to Jul 2014 Company Name － City , State Management of a staff of engineers performing PRE-COST/COSTING function, conducting PRODUCT DEVELOPMENT Developing and maintaining WORK INSTRUCTION for new & existing product. Work Inprocess analysis and develop efficient production line set-up for efficient production methods The Development of the technical data and instruction for a LEAN MANUFACTURING PROCESS and PRACTICES to ensure that manufacturing management has the best information and tools to produce the product in in the most efficiency and profitable manner. New PRODUCT DEVELOPMENT and interpretation of blue prints and technical data Recommendation and design of work-aids, machinery and attachment accompanying work flow design to improve the production and assembly process to increase profitability, which is one of my many strong points. BLUE PRINT and TECHINCAL DATA interpretation, AUTO CAD pattern development. Costing Manager Apr 2003 to Dec 2009 Company Name － City , State With major responsible was establishing the bill of material structure including direct labor hour calculation from CAD drawing and motion time analysis to determine the different level of cost factors in the manufacturing process. With extensive experience in the analysis of the production process to determine actual cost I was able to generate monitoring devise to report activity concerning margin fluctuation. Experience in developing and operating systems to monitoring and establish material with usage of a MRP system. I also developed project progress reporting comparing projected project cost to actual project cost to monitor and provide management information of progress effect on project margins. This included electrical components, steel fabricated component, and tooled components based of Cad draws and regulator standards. Proposed and implemented lean manufacturing techniques and continuous improvement manufacturing concepts training to improve turns and reduce manufacturing cost. Also imitated a $500,000 interest free loan from the rural development community to provide capital for expansion in production capacity. As a result the cost control and reporting margins increased from 3% average to 18% average. Chief Industrial Engineer/ Manager of R&D Jan 1991 to Dec 2002 Company Name － City , State Project installation installation through mechanical, electrical, and OSHA related safety standards. Manage the supply chain to ensure effective and accurate operation to prevent bottlenecks and production delays. Product Development to establish equipment requirements for new production and forecasting productive capacity of domestic and international production also including product pre-costing and load analysis. Negotiating contractual process with suppliers on various raw material and replacement parts for domestic and international operation to ensure projects cost are controlled and maintained and the ongoing performance of the projects result are maintained. Resovling customer relation issues in product design, and quality for both internal and external customers ensuring customer continued satisfaction. Managing production process and insure that production line were set up correctly to meet customer delivery specification and production line demands. Responible for programing of PLC equipment and on various different pieces of equipment, and ensures that Mexico personal was trained to operate equipment. Warehouse management responible for all function and the logistics on domestic shipping including development of a pick and pack operation for the outlet store operation. Working with all departments in pinpointing potential problems and determining the best potential solution to the problems, as well as overseeing the implementation of the solution. Project management on the installation of quality control, ergonomic issues, personnel training and retraining programs to improve the process reducing operating cost and improve customer satisfaction. Project Development and installation of inventory system that reduced yearly expenditures by $500,000 and on hand inventory by $750,000. Re-engineering of a 100,000 square foot finishing and distribution operation into a team/group operation, which resulted in decrease in cost $3,120,000 per year. Education Master of Business of Administration Degree , Management 8 2012 University of Phoenix － City , State , United State GPA: GPA: 3.7 GPA: 3.7 Bachelor of Business Administration Degree , Management 8 1979 Delta State University － City , State , United States GPA: GPA: 3.0 GPA: 3.0 Dean List Member of Sigma Phi Eplson Graduate coursework for the SBA Skills Lean Manufacturing MBA P&L Management Product Development Management Industrial Engineering Skills Operational Management Skills Performance Analysis CAD MircoSoft Office Quality Control Management