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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] at i know how can i help [usr] ohh good afternoon i'm when my sister's got a block drain in [pii] i'd phoned someone last week and i don't know who i got through to but i think i'm messing me around she's got dementia i'm only here today i'm not i don't live local is there any possibility someone could get out today reasonably [sys] ok [usr] within a reasonable time [sys] ok [usr] i can't stay here till 78 o'clock at night or even six i know it's a bit late in the day i am sorry [sys] no no that's ok all it is is when we assign our engineers it goes off the severity of the issue of whether we would class it as an emergency and it it's a appointment that runs up until 6 p.m. [usr] right [sys] what what is the issue [usr] well it's a drain from the where the washing machine empties into is overflowing [sys] right ok see that would not be classed as an emergency because it's not sewage water [usr] no ok ok well i better leave it cos i booked these other people said they'd come today and they haven't done well i've had to phone them again but i've booked them for tomorrow i just have to leave it at that and hopefully they come tomorrow [sys] all right ok well i'm sorry about that [usr] i'm sorry to trouble you ok [sys] no you haven't troubled me at all [usr] thank you ok doke [sys] thank [usr] thank [sys] you [usr] you bye [sys] bye bye
| 9Sales Lead
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[sys] good name [pii] [usr] hi we're based in we're having a really urgent issue where the tap will stop running there's [sys] ok [usr] constant water flowing through it and we have no idea how to stop it it's clearly a plumbing issue yes and we'd to know if you'd be able to come over today preferably [sys] let me have a look for you [usr] it's it's it is very very urgent and if not please do recommend us any other plumbers we can use because we need to get this sorted as soon as possible [sys] we could come today it probably wouldn't be till later on this afternoon [usr] come on what time [sys] i couldn't give you a time it would just be between now and six o'clock i'd say that would be the estimate [usr] the thing is as you can understand the water flowing it's a very strong flow we need someone [sys] have [usr] honestly [sys] you turned the stock [usr] can come [sys] clock [usr] with them [sys] off [usr] the what sorry [sys] have you turned your stock clock off [usr] my the stop the sorry please elaborate er we're students it's our our first time dealing with this situation [sys] ok in your house somewhere there'll be a stock it looks a little tap it's probably under the sink [usr] all right [sys] if you look [usr] under [sys] at the [usr] the [sys] that's usually where it is [usr] ok [sys] if you turn that off it will turn all the water off to your house and obviously the pipe will just empty itself and that will stop that will stop the emergency aspect of it [usr] i see it [sys] yes if you turn that [usr] give me just a second is it it's a it's a little wheel [sys] that's it you return that [usr] it funny thing 00 well i've got crash but no it makes it worse there's water coming out of it now when i can it [sys] what's a what sorry [usr] er i tried to turn it the water didn't stop and when i tried to find the other one walker came out at one time [sys] right ok [usr] sorry i i'm very ignorant and serious about this i am trying and honestly the house has had quite a lot of issues in itself it's been a bit bizarre [sys] ok do you have do you have a landlord or anything i can't hear him hello hello
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling you're speaking to [pii] how may [usr] hi [sys] i help [usr] there i just wanted a quote for an outdoor drain that's in my garden that the kitchen sink and the guttering flow into but it's quite blocked at the moment [sys] ok is it overflowing at all [usr] only [sys] at the moment [usr] only with the no at the moment it's fine with normal rain it's fine but obviously we've been getting quite a lot of heavy rain just when it's heavy you dale [sys] sure a monday to friday standard unblock is £170 [usr] ok that's good in vhg [sys] would you [usr] i'll [sys] that [usr] come around [sys] is [usr] a bit and i can get back to you thank you bye [sys] all [usr] bye [sys] right thanks bye bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling diner you're speaking to [pii] how may i help [usr] yes hello could you tell me roughly how much it would cost to unblock a drain an outside drain [sys] a standard unblock monday to friday between 8 a.m. and 6 p.m. is 170 [usr] 1 70 right then ok that's that's fine that's great thank you [sys] all right [usr] all right [sys] thank [usr] then [sys] you [usr] bye [sys] bye bye [usr] bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] here at [pii] how can i help [usr] hi good morning i've got an appointment booked for today and it's for the all day 8 to 6 p.m. slot and i just wanted to check something because the issue that we're having it only happens in the evening and i'm wondering if it's whether whether it's best to do you offer an evening slot i'm wondering [sys] if [usr] whether we should try and switch to that instead [sys] i if it is out of hours which if it's past six o'clock it would be it would start from 222 £112 to have anything unblocked if it's a blockage but to have that organized it might be best to speak directly with the office because normally we try and book in for four hours between eight and six [usr] ok i've got somebody coming in between 8 to 6 i maybe i'll just i'll i'll wait and see what he says [sys] family [usr] it's just no no no that's fine all right i just thought i'd i'd just check with you thank you for your [sys] not [usr] help [sys] a problem at all have a wonderful day [usr] take [sys] bye [usr] care [sys] now [usr] you too bye bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need [usr] right [sys] any help [usr] it'll fix [sys] with a drainage [usr] it [sys] problem press one if you require our plumbing services press two or if you have an existing home care policy it's [usr] see [sys] three [usr] i don't know which one i need i guess [sys] did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively [usr] you too babe [sys] please [usr] have a good [sys] hold [usr] one [sys] and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] have a good one positivity [sys] dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help well said i know my name's [pii] how can i help [usr] morning i i have a a blocked a waste pipe behind my sink in my kitchen i've [sys] right [usr] taken off the main un bit and it's behind all of that i think it goes a bit deeper just [sys] you're [usr] looking [sys] welcome [usr] to see if i can get somebody in ideally today to see if somebody can have a look and [sys] ok [usr] see if they can fix it [sys] let's have a look is it just something you need to pay for you don't have british gas cover for your drains i assume [usr] i do and ii i did speak to them and i think the earliest they can do is they they can do tomorrow but but i just [sys] right [usr] i speak to yourselves [sys] ok [usr] directly just to see if it can be can be done today [sys] right [usr] at all [sys] it would unfortunately work out the same if not potentially later [usr] would it ok [sys] because we do it on their behalf but if anything which get home care customers tend to get prioritized [usr] right ok all [sys] over [usr] right no worries i'll probably [sys] our [usr] book [sys] private [usr] it through then [sys] one off for it but i mean if you want if you don't wanna have to speak to them again you can always book it online with them [usr] no that's fine [sys] if you got [usr] no fair enough i [sys] man [usr] did i did try [sys] for [usr] your [sys] it [usr] your website but it didn't say there was any any slots available for well it didn't [sys] they [usr] give [sys] may they [usr] us any time [sys] they may well have closed it down for what we call the on-demand booking the one off bookings to [usr] i [sys] prioritize [usr] see [sys] the home [usr] right [sys] care you see to make sure that they get first priority normally [usr] no fair enough cool ok [sys] but [usr] ok no worries i'll i'll [sys] i [usr] try the the british gas thing then lovely [sys] all right [usr] all right [sys] no [usr] thanks [sys] problems [usr] a lot for your help [sys] ok you're [usr] cheers bye [sys] welcome [usr] bye [sys] thanks bye bye
| 9Sales Lead
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 [usr] hello [sys] days a year good afternoon you're through to speaking to how can i help [usr] hello hello i was speaking to some people in your company and they said they'd get back to me and that they're trying to get the somebody to talk to and that and the blinds just went dead [sys] right ok w w w what was he doing was he transferring you through to the local office [usr] i don't know i would just want to get through i got through to ipswich and all they turned round and got on there will put you through to somebody else and then [sys] ok [usr] that's it [sys] ok well what's your problem [usr] right the i've got three manholes in the place in ipswich and it's all full up [sys] ok [usr] all of my numbers are [sys] ok and do if any of them are shared [usr] i well the way that looks all the way down and that that goes straight into the mains into the main road [sys] ok [usr] i don't think they are to be honest [sys] ok the thing is we need to know if it's 100% shared or not even if they can be on your property sometimes they can still be shared with with some of your neighbors pipes going into them what i suggest you do is you find out if they're shared or not if you call your local water board now if you call your local waterboard and it turned out to be shared they can do come in and book those for you for free whereas if they turned out obviously if they turn out to be shared we can't we don't do shared drains you see that's why we always leave it up to the local water board to do it but if they turn out not to be shared and they turn out to be private if you give us a call back we can definitely book you a job in er to have somebody come out and unblock those for you [usr] well i've got three different things at the minute in the last 20 minutes i had four different people i've been speaking to you another one no disrespect to you and nobody asked me that again because i'm 12 mile away from where it is [sys] right [usr] the job [sys] ok [usr] is in ipswich [sys] right ok that's no problem i said i don't i don't know why they haven't asked you because we don't usually operate our share drains we would need to know 100% that it's not shared for us to even book you a job in if you could get confirmation from us from your local water board that would be great and obviously if they're not shared we can we can do the work for you no problem [usr] right what was what would be a charge for that [sys] it i don't i i don't want to give you a direct charge because we do have a charge for how much a standard unblocking would cost which starts from 100 and 70 but because it's three drains that are blocked i don't want to give you a number and it'd be wrong [usr] that they're not three drains blocked what there is a three man holes and two of them are right right door next door to each other and then there's got another one where that goes out and down the driveway into the mains in the road [sys] that that that's that that's the price that i'm telling you that's what it starts at 100 and 70 but obviously it depends on how long the engineer is there for what equipment he has to use it it can go up in price especially if it's three manholes that he has to deal with not just one [usr] cos i put the rods down this morning cos i look after all the places that we've got and nothing would move [sys] i completely understand i said if if you get us 100% notice that it's not not a shared drain from your local water board or the local water board to that area we'll we'll 100% book you a job and if it's not shared [usr] no [sys] but [usr] i [sys] i said if it turns out to be shared they can do that for you for free there shouldn't be an issue [usr] that's the ordinary water board in ipswich [sys] whoever you pay the water water bills to that's who it would be [usr] ok maybe the gas board that's all that's [sys] if you even [usr] all through [sys] if [usr] the [sys] you [usr] gas [sys] that's no problem even if you call the gas board they should be able to tell you [usr] ok thanks for your help [sys] no problem thank you bye [usr] bye [sys] bye
| 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] thank you [sys] please hold through to gas speaking how can i help hello [usr] hi hi good morning can't hear you properly [sys] ok [usr] that's better [sys] do you have a home care [usr] good [sys] policy [usr] morning i'm ringing up to find out if [sys] no [usr] i can arrange [sys] ok [usr] for [sys] is [usr] someone [sys] it a property where [usr] to [sys] you live [usr] come and have a look at the external drainage from [sys] is [usr] the [sys] it [usr] toilet [sys] a property where you live [usr] because no [sys] and [usr] i don't [sys] are you the property owner [usr] sorry [sys] sorry [usr] the property where i live yes i am of my [sys] right ok [usr] yes [sys] but is the issue in your [usr] it's [sys] flat [usr] a a house divided into two flats i own my flat but i don't own the whole property [sys] right ok who's who's responsible is it share drains [usr] i think the issue is downstairs in [sys] you'd [usr] the back [sys] need [usr] garden [sys] to speak to the water board [usr] to be [sys] if [usr] honest [sys] it's shared drains yes i [usr] shared [sys] know [usr] drains [sys] but if it chair drains the waterboard deal with that [usr] er it's not the water it's the sewage [sys] right it's just with you if with you saying it's shared drains we could get [usr] ok [sys] in trouble for working [usr] i believe [sys] on them [usr] your [sys] you [usr] company [sys] see [usr] did come out a couple of years ago [sys] ok [usr] to sort the problem out [sys] no problem take care bye now bye bye [usr] ok all right then i'll have a word with them thank you thanks bye bye bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with the drainage problem did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at how can i help [usr] hello could i give you a reference number please [sys] of course you can [usr] dywo three double four 0379 [sys] thank you much and is this for let's have a look number [pii] [usr] correct yes [sys] ok how can i help you today [usr] this was booked as an emergency yesterday and someone called last night at 10 o'clock and they're supposed to someone's supposed to come down but he said we can't do any work because it's late at night but all they're gonna do is come and turn the stock off the water supply to stop the leak but i've done that myself last night i told them don't worry but i thought first thing in the morning someone's gonna turn up to fix it because it's absolutely pouring it down [sys] right [usr] because it's booked as an emergency but nobody's i called in the morning they said that someone should turn up soon but 1 30 now [sys] ok i can see that an engineer is still scheduled what i can do is i can try and get a hold of the engineer and find out when he's due to arrive is that ok [usr] that's fine brilliant thank you [sys] are you ok to hold for a few moments [usr] yes i can [sys] ok thank you much dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers hello hi thank you much for waiting ok i've just spoken to the engineer er he's called [pii] and he's just let me know that he's 10 minutes away [usr] brilliant thank you very much i appreciate your help [sys] no problem at all [usr] yes [sys] thanks bye bye [usr] bye
| 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] ok [sys] dino offers a fast reliable service you can trust [usr] late [sys] with [usr] in the morning [sys] fixed prices and no call out charges [usr] not right [sys] you can rely on us to get the job done it's really easy to book appointments [usr] bye [sys] online just visit dino dot com [usr] seven [sys] hi how today [usr] sorry hello [sys] hi can you hear me [usr] i can hear you [sys] how can i help [usr] hi i work for templer home bills we're a unit within [pii] i think we have an account set up with you guys already [sys] ok [usr] we're local to [pii] and we have a property that we maintain for teen housing that we would require a drain inspection on is that something you could help with [sys] that's right can i take the postcode please [usr] yes the post code is [pii] [pii] the [sys] thank [usr] only [sys] you [usr] thing we require because we the way that we work because we're a contractor we we send out task orders for work orders but we would need a signed agreement locally from our uni although you're set up with [pii] is that something you can i can speak to you about or is there a local rep that we can discuss that with [sys] i can pass you over to the local office [usr] yep [sys] your car down at our headquarters in [pii] [usr] right ok [sys] there's nothing i can do regarding that [usr] that's brilliant [sys] no worries but i'll transfer you over to the local office now if you [usr] ok brilliant thank you [sys] no worries we'll [usr] thanks [sys] also be able to go through price dates and times of yourself [usr] ok that's great thank you for your help [sys] no worries have a nice [usr] thanks [sys] day [usr] and you bye [sys] hello [pii] [usr] hello i'm from temple home build i'm a unit within [pii] and we have a property that we request require a drainers inspection for is that something you can assist with [sys] what's the postcode [usr] it's [pii] [pii] [sys] ok [usr] that [sys] what is it you needed sorry [usr] we've sorry i'm just scrolling down i'll give you the right information it's previously [sys] right [usr] been reported that there were rodents in a collapsed drain which has since been resolved but the the tenant in the property is still reporting that there's a smell coming from the drains we just wanted an inspection or a report from you guys just to provide some feedback and and recommendations [sys] ok i will try and for you just bear with me have we been out there ourselves [usr] no [sys] before [usr] you haven't been out there before no we have a [sys] right [usr] we sorry go on [sys] no it's alright you just want us to go and inspect the smell [usr] to either a cctv report survey if it's required or a an assessment [sys] ok [usr] and a report that we could feed that back to the we we're temple home build we work for [pii] but what [sys] ok [usr] we [sys] right [usr] but [sys] i'll pop you through to the drains department then see if they can get you booked in for that one [usr] that's [sys] second [usr] fine the only thing is we work for a unit with i can see your set up on the system but because we're a local unit we would need an a signed agreement from you guys it's just a protocol on our side is that something i can discuss with you or is there a local rep that i can go through that process [sys] i [usr] with [sys] do [usr] before we send the task order out [sys] it's definitely not me [usr] ok [sys] but if i pop you through to the dispatcher there on the drain department it might be something that she can help with [usr] ok that's brilliant thank you [sys] right just bear with me a sec [usr] thanks [sys] thank you [usr] but they ok ok bye bye [sys] hello you're through to [pii] [usr] hello [sys] hello you're looking to book a cctv survey is that right [usr] i yes we are sorry just a bit of background because i've explained it to your colleague we are home build we do all the repairs and maintenance for team housing properties [sys] ok [usr] we're local to new and i can see we also are set up by [pii] we're a unit within [pii] and i can see you've got we've already got an account with you or you're already set up on our system but because we're local we need a signed agreement from you guys that we can issue task orders out to you is that something [sys] right [usr] that i can discuss with you [sys] it's not if you bear with me i'll find out who it is that deals with that side of things ok [usr] that would be brilliant as as long as we've got that side set up we can issue a task order out to you to complete the works and maybe have a discussion about doing further works in the future because we have a response [sys] ok [usr] department and we do a lot of drain work [sys] right ok bear with me and i'll find out who it is that i need to put you through [usr] right [sys] to [usr] thank you [sys] thank you hi hello [usr] bye [sys] hello [usr] hi can you hear me [sys] i can is it a supplier form that you need to send over to or [usr] it's it's because you're a subcontractor to us and it's a subcontract agreement i can send it across to wherever it needs to be sent to and if there's any questions off the back of it you can let us know [sys] that's [usr] or [sys] fine [usr] or if there's someone local that wants to come in and meet us first to go through the setup we're more than happy to do that but you are already set up with [pii] as a con subcontractor it's just we need an agreement locally for us to issue task order out to you [sys] no that's fine if i give you the email address to send them over to [usr] of course [sys] ok it's [pii] [usr] [pii] [sys] [pii] [usr] yep [sys] [pii] [usr] yep [sys] [pii] [pii] [pii] [usr] [pii] and who do i address it to email [sys] ok that's [pii] she's a drainage supervisor [usr] [pii] supervisor ok that's fine [sys] right [usr] that's brilliant thank you for that [sys] you're welcome thank [usr] thanks [sys] you [usr] bye [sys] cheers bye
| 9Sales Lead
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[sys] good afternoon plumbing [usr] hello i would to book a plumber for inspection to give a quote of how much it needs to be done because we have a a dead leg pipe and we want to readjust some pipeworks and we want to know how much it would cost [sys] right do you have the british gas home care cover [usr] no it's commercial is that [sys] right [usr] is that not the commercial one [sys] no we wouldn't do a commercial work we only do domestic [usr] right ok ok this company does not do commercial [sys] we we are plumbing and we only do domestic you [usr] ok [sys] know i and households [usr] do you do any companies that [sys] i [usr] does [sys] don't [usr] commercial [sys] unfortunately i don't [usr] ok thank you [sys] ok thanks [usr] ok [sys] bye [usr] bye [sys] bye
| 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer [usr] no [sys] service advisor please hold hi you're through to how can i help [usr] hello love my name's [pii] i work for an a coffee and tea company in [pii] we have [sys] machine [usr] a a machine [sys] pit [usr] pit in our factory which is flooded yesterday obviously do you have anybody who can come out and pump it out for us what it is it's a a big roster unit but the pit underneath [sys] right [usr] it where the motors [sys] because [usr] and that are we haven't [sys] that's [usr] got [sys] not [usr] a and everything's [sys] i'm [usr] turned [sys] not [usr] off [sys] too sure [usr] don't get me wrong [sys] if that's the type [usr] but [sys] of [usr] it's [sys] appointment [usr] it's [sys] we book [usr] got a load [sys] it book [usr] of water in the [sys] in [usr] covering [sys] or [usr] motors [sys] service [usr] and everything [sys] we [usr] we've [sys] provide [usr] got to get [sys] even [usr] out before [sys] if [usr] we [sys] i take [usr] can do [sys] your [usr] any [sys] post [usr] servicing [sys] code i can [usr] on [sys] transfer [usr] the equipment [sys] you over to the local office is that [pii] [usr] what's the postal of postcode please [pii] [pii] sorry i forgot [sys] right i'll transfer you over now [usr] correct thank you love [sys] good morning you're speaking to [pii] at dino road how can i help morning -huh [usr] hello love my name's [pii] i'm a member of the nairobi coffee and tea company in [pii] we [sys] we [usr] have a roasting [sys] don't have anything that unfortunately [usr] beam transfer [sys] you [usr] pit [sys] need somebody [usr] where [sys] with what [usr] the [sys] it [usr] machinery [sys] called a sump [usr] is at the [sys] pump [usr] bottom of this concrete [sys] you might [usr] pit [sys] be better [usr] unfortunately [sys] off getting a plumber [usr] it got flooded [sys] cos i know [usr] yesterday [sys] plumbers [usr] we [sys] have [usr] need [sys] some pumps [usr] somebody to come out and pump out the water for us [sys] i wouldn't know i can give you the number for the plumbing franchise the the telephone number is [pii] [usr] well if you put me through to him love i'll speak to them if that's alright [sys] [pii] [pii] [usr] ok if you would push off [sys] no problem thank you bye [usr] [pii] [sys] bye [usr] yep [pii] yep [pii] thank you very much for your help lovely ok bye bye bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please [usr] what is [sys] listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] not [sys] or [usr] surprised [sys] if you [usr] [pii] [sys] have an did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] speaking how can i help [usr] hi there i wonder if you can i've got a block drain in my kitchen and i was just wondering if if i could book someone to come out and have a look at it [sys] of course you can do if you've got british gas home care cover for plumbing and drains [usr] i haven't no [sys] and it's a domestic property [usr] it [sys] is it [usr] is [sys] right where is it just the block in the kitchen is it the kitchen sink that's blocked [usr] what's happened i've had a plumber out all day today just trying to get through it it's just what's happened is it's an inch and a half waist that's there but it looks the flat's congealed with something rice or something that and we just can't get through that pipe it it's it's just impossible to get through it [sys] right ok now the only thing is the earliest we'd be able to get somebody out here is a friday [usr] right ok that's the [sys] is [usr] nearest [sys] that [usr] time do you do you is that in my area or do you need my postcode to see or is that just [sys] no [usr] you all [sys] that [usr] over [sys] it's just it's a a standard job the earliest would be friday [usr] right [sys] if that's the [usr] right let me just double check if we need to cos it's is it possible i can check with my husband and give you a call straight back [sys] of course you can that's not a problem at all [usr] lovely cos i'm not gonna be here you see i just wanna make sure friday [sys] that's fine no problem [usr] i'll call you back [sys] no [usr] in a second then thank you [sys] no no thank you [usr] bye baby
| 9Sales Lead
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[sys] go down [usr] good morning yes i have an inquiry about i've got an engineer one of your engineers booked to come sometime between half past eight and [sys] yes [usr] six o'clock today i did when i spoke to the girl because what i'm talking about here is this is under [sys] right [usr] my british gas account and when i talked to the girl at british gas i explained to her that i had had my central heating service excellent british gas guy and i told him about a problem i was having with the the noise from running the water taps et cetera et cetera he said to me you you've got an airlock in the system for [pii] [pii] came on the first of august a young guy came he changed the taps i told him exactly what the british gas guy had told me he changed the taps and it it did not it's getting worse it's bad that this morning i flushed the toilet and turned the the cold water tap on and the noise was surrender i thought this is gonna explode also i noticed with my washing machine which is i've never had a problem with when the cold water runs in for the rinses there's a bang obviously there's an air lock here and i said to the girl can you tell them that i need someone who knows what he's [sys] right [usr] doing [sys] ok [usr] he [sys] i think you want dino plumbing rather than dino rod i think you want dino plumbing [usr] pardon [sys] rather than dino rod [usr] ok is that a different number [sys] it is [usr] have i [sys] a different [usr] to go [sys] number [usr] through this again [sys] give me two seconds i'll get the number for you now [usr] ok [sys] all right hello no [pii] [usr] [pii] [sys] [pii] [usr] 02920 [sys] [pii] [usr] [pii] [sys] yes [usr] [pii] i'm gonna repeat that to you [pii] [sys] 02920 20883492 [usr] 02920 [sys] yes that's the plumbing side of stuff [usr] and that is a different department from you [sys] yes that that they would be able to help you [usr] ok if i speak to them i can explain i [sys] they would have been yes [usr] ok and they can tell [sys] cheers thank [usr] they [sys] you [usr] are the people who would have been contacted ok thank you very much
| 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes speaking how can i help [usr] hi i'm calling from an aldi store and i need a draining blocks i guess [sys] ok do you have an account at all [usr] i believe you're my registered one for [sys] are you a key account [usr] i believe i have no idea to be honest [sys] right let me give you the number you've come through to chargeable jobs let me just get the number for you [usr] no worries [sys] ok it's 023 [usr] triple three [sys] 202 [usr] 212 [sys] 9876 [usr] 9876 lovely thank you very much [sys] you're welcome bye [usr] thanks bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or [usr] bye [sys] if you [usr] sir [sys] have a did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hi good day this is i'm calling from i'm trying to book ac engineer for a customer a plumber for a customer however the date that i'm receiving is for 2024 [sys] 2024 [usr] yes february 2024 and it's an emergency her flash she is not working she doesn't have another usable toilet at the property [sys] right you're through to the customer services the the local office is now closed they would be the ones who you would need to speak to but unfortunately they are closed is there a manager there to give you an authorization code to book [usr] managers don't have authorization codes we need to get through to dispatch and dispatch is currently closed now [sys] dispatch is closed [usr] dinos [sys] i [usr] franchise it's closed now [sys] ok i wouldn't be able to help you then because we we don't have that authorization to give codes [usr] ok then thank you much [sys] thank you bye bye [usr] hi [sys] bye bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning you're through to [pii] here at how can i help [usr] hi there we got a blocked kitchen sink pretty bad we it was starting to get a little bit er difficult before we went away we come back and tried little mister n and stuff and hot water and detergents and stuff and it's just i think it's just not completely blocked [sys] ok and you said this is the kitchen sink was that sorry ok [usr] just a kitchen sink it's also connected to the dishwasher er drainage system as well i don't know if that makes any difference [sys] ok no that's that's ok do you have any form of british gas home care cover with us or is it a one off booking [usr] it's a one off booking [sys] ok let's have a look to have any unblocking carried out there's no call out fee for the engineer to come out and assess the situation but it does start at 100 and 70 to have anything unblocked and [usr] right [sys] that's paid by cash or card on completion of work if it if [usr] ok [sys] it is more difficult or requires any specialist equipment the engineer could recut the work and only if you're happy do we go [usr] ok [sys] ahead if not you're under no obligation and it would be [usr] ok [sys] 2 to 3 working days before we could get an engineer on site [usr] really damn it 2 to 3 working [sys] cos [usr] days [sys] it it classes as a standard appointment whether it be a kitchen sink [usr] ok look i'm gonna have to do a bit of a call around because it's we can't really deal with that but i i if i if i need to come back i'll [sys] not [usr] i'll give [sys] a problem [usr] a call [sys] at [usr] back [sys] all [usr] thank [sys] apologies [usr] you [sys] there but have a great day [usr] that's ok no no [sys] bye [usr] i understand thank you cheers bye
| 9Sales Lead
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold hi you're through to how can i help you today [usr] hi i'm just wondering if you are able to quote for industrial type jobs it's it's a place where i work we've got some issues with some drains that we need unblocking is [sys] right [usr] that something [sys] ok [usr] that you're able to do [sys] but that's what we do [usr] all right that's all right then [sys] no worries can i take your post code please [usr] it's [pii] nine seven november uniform [sys] you said it was a drainage issue [usr] we've got a build up of sediment and we need i don't know if you suck it out or i don't know how you usually do it [sys] right ok w what are you looking for is it is it a quote is it to get an appointment booked with us [usr] it it would just be for a quote initially and then just take it from there and then get something booked in [sys] right ok have you got a pen and paper i've got a number that will be able to give you the quotation for that is that ok [usr] that's fine [sys] are you ready to write this number down at all it's [pii] [pii] [pii] [usr] ok perfect just give them a call [sys] give them a call and they'll be able to tell you what the charges will be [usr] all right [pii] thank you very much [sys] no worries you have a nice day [usr] and you bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning welcome to dino you're speaking to [pii] how can i help you [usr] hi [pii] i'm calling because i woke up today i called earlier today and my bathtub is backed up with a lot of water and dirt i'm not sure if i need a plumber or someone to help doctor dr [sys] if it's locked up it's not it would normally be a drain engineer do [usr] well it [sys] block [usr] it seems to be blocked up [sys] we we we we can sorry can i ask if you would have any home care cover with british gas [usr] i'm renting i'm not sure [sys] right and would it be the landlord who would pay be er if it's payable would it be the landlord that pays for it or would it be you that pays for it [usr] i've just texted my landlord to ask if they have home care insurance is [sys] all right [usr] but in the meantime i guess we'll if on the off chance that they don't get back to us they do have cover will we be able to get the money back if we pay today [sys] er probably not to be honest with you no because on this line is the the the on demand or the dialer or direct it would probably be better i just hang in fire until the landlord is able to tell you whether whether or not they've got the cover and if they haven't got the cover are they going to pay or do or do they expect you to pay for it [usr] might as well do i'll wait to [pii] and we'll call them back ok ok we'll call you back then [sys] all right thank you much for your time take care thank you [usr] thanks bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners [usr] thank [sys] with [usr] you [sys] british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] ok right [sys] hello good evening welcome to my name is how can i help you [usr] after evening mate we've got a well we we've just sat outside having dinner as you do and just melt this strong odor we've just lifted up one of the drain well i've just lifted up one of the drains and we obviously there's a blockage now we live on a row of houses and the blockage seems to be further down the line the thing that i i'm not sure on is who's liable for costs and what how do we go about it all really [sys] ok is it a shared dream [usr] it is it's a shared drainage of 1234 houses [sys] ok in that case we won't be able to book it in you need to talk to the local water authority [usr] local water authority that ok [sys] yes [usr] that'll be angry water ok lovely no worries [sys] yes [usr] all right well thank you very much for your time anyway [sys] you're welcome here cheers [usr] cheers [sys] bye [usr] take care thanks bye bye [sys] right
| 9Sales Lead
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[usr] quick drainage will plumb [sys] thank [usr] in [sys] you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require up [usr] very well [sys] did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold good afternoon you're through to talk to how can i help you [usr] hi are you ok my colleague has just been on the phone i don't know if it was you or somebody else trying to report a job he's been passed through to about four different people and then they hung up on him [sys] i don't is this the one from gale maintenance [usr] er it's [sys] you [usr] the [sys] can't [usr] accomplished keys group [sys] right i don't know what's happening here because he calls at just one second [usr] no it's [sys] sorry [usr] alright don't [sys] about [usr] worry [sys] this [usr] no don't worry it's fine [sys] i'll see if i can because it keeps coming through to us and i can't raise these jobs and i i don't know why it's right see if i can did you have you sent an email in through [usr] our manager has sent two emails and when i say two emails it wasn't recently it was about five hours ago the first one was sent about 56 hours ago and the second one was sent about two we contact her again just [sys] ok [usr] to say look the water levels are rising the room's flooding even more which it is it's a health hazard and she said that no one's responded from your end back to her just to call you directly and that's as far as we've got [sys] i i understand that what's the what's the post code sorry [usr] it's [sys] cause this job should have been raised [usr] [pii] [pii] [pii] [pii] [sys] thank you and what's the address sorry [usr] it's the old post office in [pii] [sys] the old the old posting of old [usr] that's the [sys] posting [usr] one [sys] office right i'm gonna see if i can arrange it right sorry about that cos obviously [usr] right [sys] you've been messed about i'm i i'm i can't promise but i'll see if i can do it cos it sometimes doesn't let us do because it's the other team to do this [usr] -huh [sys] right i'm just seeing on the last job see if i can do it off that i'll be as quick as i can sorry [usr] right [sys] the old posting office is the actual billing no the billing account is could you could you tell me who the billing account is [usr] the billing account it'll be through accomplish or keys group [sys] right well we've got this as the billing account this is why it's coming up as dale building maintenance limited is that [usr] it could be that too cos that was the one we used to use that used to be the name we used to use it may may very well be under that still now but we are is it ok cos he's saying that it's under dell dell maintenance we still use that one still that [sys] right [usr] one [sys] ok let me just see if i can put that in dale [usr] things [sys] i still be right i think it's letting me do it right and what's the contact number that we need to put on the on the job thank you [usr] it's one 785 780 817 [sys] ok that's what we've got and we've got that contact name it's on the system as home manager or do you have a name is it the home manager is that the is that the correct one [usr] it will be [sys] right ok i've got that sorry right what's the actual the the actual issue is a water leak is it [usr] no the room the toilet the bathroom it is flooding out of there also coming out of the shower and it's not just water it's pool water [sys] right [usr] and with [sys] is this [usr] the [sys] is [usr] staff [sys] this because [usr] the staff [sys] it's a block is it [usr] the staff have cleaned the room up and then it's come back again it's just constantly [sys] sorry [usr] eating [sys] i want to get this booked in as soon as possible is it because it's a blockage somewhere that's what i'm trying to establish is it because there's [usr] cos [sys] a blockage [usr] i don't have [sys] in [usr] the power to go down the drain myself and have a look i presume it's a blockage but obviously i'm no plumber that's why we're ringing you all i know is the toilets leaking and the shower's rising i presume common sense would be a blockage but i'm not putting myself down the drain to do that am i [sys] ok no problem right ok that's fine ok i'm gonna try and get this obviously booked in as an emergency sewage obviously blockage sewage bye see i don't know what i apologize i don't know what's going on with it i'm not on the key accounts team but obviously i'm trying to is is this a commercial building or is it a residential [usr] it's a residential home [sys] residential home right ok that's fine i'll put that in let's hope this goes in i don't know who's on the team today but they keep they keep and is anyone would you trust anyone who's vulnerable there [usr] yes it's a residential home for mental health [sys] right [pii] [usr] they're all [sys] home [usr] vulnerable [sys] right ok right right ok no problem well i think i've done this now no it's not limited in it hold on one minute all right it's asking for a purchase order number do you would you have that when you sent it on the email [usr] no because the man my previous colleague said the manager isn't in at the weekend she's had to do it from home we don't have access to that otherwise we would have done it ourselves [sys] well that's that's why it won't let me it won't let it won't let you raise a job without a purchase order number that's probably why they've not been able to raise it [usr] well it is because she's done it through the right system she's got her work laptop at home she's done it through the right system she hasn't [sys] right [usr] done [sys] ok [usr] it off her [sys] well i'm [usr] own personal [sys] right ok this is this is where i cannot find the email the email there's no email showing in the on the system that it's been sent that's why [usr] well she [sys] i [usr] sent [sys] would have [usr] her and she [sys] right [usr] wouldn't [sys] i [usr] lie [sys] i'm not i'm not disputing i'm not disputing what you're saying right ok and this is ridiculous cos the team they should whoever's whoever's in the key account team should have activated this right and i hope you get i'm gonna stay on the line i'm very sorry you've been messed about i'm but i'm gonna stay on the line till you get through to the right person who's dealing with this ok just one minute sorry [pii] is the uk s expert repair service [usr] no [sys] offering fast professional solutions to building me my name's [pii] how can i help [usr] hiya i don't know if you can to be honest i don't know what's going on is the gentleman before send you any information to you at all [sys] no [usr] no [sys] no you just completely completely [usr] right [sys] blind i don't know anything [usr] who [sys] about [usr] am i [sys] your call [usr] to [sys] i [usr] what [sys] apologize for that straight away [usr] no what [sys] my name's [pii] and i my name's [pii] and i'm in the key accounts department where we book jobs for [usr] ok [sys] companies if you've spoken to your insurance company or housing association they may have booked a job with us [usr] ok i i don't know who i'm speaking to cos the colleague before he got put on hold and spoke to four different people then they hung up and it's happened again me long story short is we've got we're from a residential home the old post office one of the toilets [sys] right [usr] is leaking to the point where it's coming out of the shower and it's poo water it sts and obviously it's a health hazard [sys] right ok [usr] our manager doesn't work at [sys] right [usr] the weekends she sent two emails across to whoever she needs to send them to to get someone to come out and deal with it this was hours [sys] -huh [usr] ago by the way it wasn't recent and then we rang the manager again cos it's getting worse the water's rising and she said she's had no response off of anybody via the emails she said [sys] right [usr] you ring [sys] right [usr] rod directly that's who i was just on the phone to and then he just went give me a minute and now i'm speaking to you i'm a bit unsure what's happening [sys] ok and the number you phoned before was it what what number did you call when you phoned through to someone and spoke to someone at down the road [usr] er [pii] [pii] they've got all our details they could see who we were [sys] right [usr] and they could see [sys] could [usr] it was [sys] be [usr] keys [sys] the local office [usr] he just said [sys] ok [usr] that he couldn't [sys] let's [usr] do [sys] let's [usr] the job the part he then he [sys] right [usr] said someone from keys needs to activate it or something [sys] right accounts let's have a look what's your post code [usr] f t [pii] [pii] [sys] let's have a look and see what we've got on here right i've got the old post office it is a key account there's no job booked on the system at all since march let's see how it normally goes through well deal building maintenance is normally you with your phone [usr] it is [sys] and they send us a job over but we've not had anything from them today at all i don't remember seeing anything [usr] they say we're [sys] since [usr] just going [sys] i came [usr] off [sys] in at 10 [usr] our manager's [sys] o'clock [usr] word cos she said that she sent a few emails obviously with her not being here but there's not a lot i can do to check that because we don't have access to that but [sys] no [usr] as far [sys] let [usr] as i'm aware [sys] me just [usr] she sent [sys] go in [usr] you [sys] the [usr] emails [sys] app let me just go in and check and make sure [usr] that [sys] nothing's came out right no that's that's not going back to april for your postcode nothing there no what's that no that's not it either let me see no we've not been sent any emails from dale building to say ask us to raise a job and the problem is that until they do that because they send us a a purchase order to say right we're authorizing this job to be paid by dale we we can't book a job [usr] who [sys] have you have you got the deal building maintenance number [usr] i haven't no is it something [sys] right [usr] though because i know our system has changed we used to just ring directly but now it has she does it through track plan and that's what she said [sys] i don't [usr] sent [sys] know i don't [usr] them [sys] know [usr] through who who who exactly do we [sys] but [usr] have to send this to to get it activated if that makes sense just i can try [sys] right [usr] to [sys] no no the the the the account is held by the company called dale building maintenance now i've got a contact number and i've also got an email address [usr] that'd be [sys] that [usr] perfect [sys] may help right the contact number i've got on here that if we get any issues that we need to phone them up is [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] and the email address i've got on there is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] [pii] [usr] [pii] perfect thank [sys] and let's have a look at the last email that we got from them just to make sure and see if there's anything else on there right let's have a look at that one right and [pii] is that your number [usr] that's that's the number [sys] that's your number that's what they've got on there with any other contacts on a deal deal mains right the one i gave you for them let's go back to that good with that right [pii] ok that's the number they've got on there for the the purchase order as well to contact them [usr] alright [sys] the [pii] is their number and i say you've got the email address do do you if you try that see [usr] ok [sys] what they can come up with because until they send us a job [usr] ok [sys] i can't book it for you sorry [usr] ok no that's all right thank you very much [sys] okey doke thanks just now then bye bye
| 9Sales Lead
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[sys] thank you for calling diner road covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv reports you have received please press three to book in or reschedule a drain repair press four for accounts please press five for all other inquiries please press six use i good afternoon [pii] [usr] afternoon [sys] hiya [usr] i don't know if you can help me now it's [pii] or hi right it's only a quick one and the national account manager with his screw fix for all the dial franchises around the country i'm just trying to find out who my best point of contact is within your franchise for us looking at quoting and supplying materials into yourselves [sys] it'll probably just be this number the local office [usr] right is there any particular person in particular that i need to be dealing with there cos i know obviously different franchises have got different people [sys] it'll [usr] or [sys] be [usr] a particular [sys] my boss but [usr] person [sys] he's not really [usr] that deals [sys] in too [usr] with [sys] much he's in and out quite a lot [usr] right fair enough that's no problem could i take his email [sys] i'm [usr] address [sys] not [usr] then [sys] able [usr] just [sys] to give [usr] i can [sys] you his [usr] send you [sys] but [usr] my [sys] i can [usr] contact [sys] give you mine [usr] information [sys] and i can forward it on to him mine is [pii] [usr] not a problem thank you [sys] [pii] [usr] [pii] i know how you're spelling that one [sys] [pii] [usr] [pii] [sys] [pii] [usr] yep [sys] all [usr] [pii] [sys] right thank [usr] right [sys] you [usr] no problem that's great [sys] bye [usr] he's that then [pii] all right cheers then bye bye
| 9Sales Lead
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[sys] welcome to dino rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 7 365 days a year assistance and provide personal local service with the backing of a national organization hello how can i help [usr] hello i wonder if you can help me please do you have a monthly payment plan there a a insurance do you do what i'm on about [sys] i would have to ask just bear with me a moment [usr] thank you [sys] thames valley region is a franchise of dino rod experts in drainin clearance and repair we offer 24 7 365 days a year assistance and provide personal local service with the backing of a national organization for more information on our capabilities visit dino dot com your call is important to us please hold the line hi there i just spoke to one of my colleagues you can do that with british gas but not with us [usr] ohh i see ok do british gas just do a plumbing and drainage policy or does it have to be part of everything else as well [sys] i'll be honest i don't know [usr] right i'll just i'll just speak to them then but ok thank you [sys] right you're welcome take care [usr] bye [sys] bye
| 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if [usr] see that [sys] you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] this is something [sys] we record calls for quality and training purposes hello this is [pii] at down on demand how may i help [usr] hello love i've got some my drains are blocked i wondered could anybody come out and sort me out [sys] do you have british gas home care cover for plumbing and trains [usr] no [sys] no we charge 100 and £80 inclusive of va t to clear a standard blockage [usr] 186 [sys] is that ok [usr] ok then thank you anyway [sys] ok no problem [usr] bye [sys] thank you bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes through to [pii] my name is [pii] how can i help [usr] hi sorry are you office based or are you out in a van [sys] you're speaking to me i'm office based [usr] right cool i've been on the a 27 this morning er driving from [pii] to [pii] and one of your vans unfortunately i can only describe as driving an absolute cunt i drive an audi r s3 and he was sat on my arse flashing at me to get out of the way considering that there was a fucking delivery van in front of me and there was nowhere i could go he then after the van got out of the way i drove off i've accelerated cos frankly i can he then undertook me and four other cars [sys] did you by any chance manage to catch his [usr] i didn't no but it was whoever was as i say it was about what what's the time now it was about just before nine o'clock and he was on the a 27 at [sys] ok what i'm what i'm going to do is i'm going to i'm gonna look for the local office that covers that area and i'm gonna look for which engineer was out and about or which one [usr] sorry [sys] and [usr] i mean [sys] i will [usr] i'm not i'm not being funny i it it it doesn't bother me particularly other than the fact that it does bother me cos it's annoyed me but ultimately he's he's driving a van with your name plated all over it and driving i say not no word of a lie i it's disgusting how he was driving and then let's say he undertook us and then sat on the car in the arse of the car that was in front of that and there's we're in quick queues of traffic there's nowhere he can go it's not he's driving driving i don't mind i drive fast i've got a nice car frankly but i'd only do it if there's somewhere i can go with it he was stuck in traffic which is pointless [sys] he's not gonna fly and hover [usr] no exactly [sys] i i [usr] i mean ii i understand he might be he might think that he's part of an emergency service but i'm not very funny he hasn't got blue flashing lights and he can't go anywhere [sys] ii i i'll speak to the local office and see which engineer was on i do apologize [usr] cool [sys] for the [usr] ok [sys] inconvenience [usr] no it's [sys] ok [usr] alright it's not a problem but i just don't the fact that i say he's advertising your brand driving that [sys] i i would i would definitely let his man hear about it ok all right cheers thanks for your patience [usr] right [sys] i apologize [usr] ok cheers mate thank you [sys] bye
| 9Sales Lead
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[sys] thank [usr] thank [sys] you for [usr] you [sys] calling [usr] for calling [sys] road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new block of your service inquiry press two for an existing or completed service press three for accounts press four for reception if the extension number you are calling good afternoon [usr] hi is it possible to make an appointment with the engineer the the toilet in the premise is blocked [sys] we're pretty well we are fully booked today where about this property [usr] it's in [pii] [sys] let me have a wee look at it and google earth [usr] ok thank you [sys] no worries two seconds was the geyser or [usr] bye [sys] what [usr] honestly [sys] is the name of the business [usr] it's eco fresh food limited [sys] ok is this beside the spa [usr] sorry just next to the bar yes switch to the botanic train station [sys] right it's just we're fully booked and we're we're fully booked tomorrow also i wouldn't be able to get anybody there till wednesday [usr] one please ok [sys] ok and it needs to be prepaid and it would be £245 [usr] is that possible to send the invoice of course [sys] we're unfortunately we're not we're not allowed to send invoices to anybody that doesn't have an account with us [usr] ok ok let me let let me call back later let [sys] ok [usr] me check that [sys] thank [usr] thank [sys] you very [usr] you [sys] much [usr] bye [sys] thanks bye bye
| 9Sales Lead
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please hello [pii] [usr] hello there i'm just calling because we've recently bought a house which has got a sewage pump in the back garden for foul water and it's it's blocked it's full up to the brim i can't see inside it or anything or waste water it's gonna need emptying and then repairing and just trying to get a quote really [sys] that wouldn't be something that we would do [usr] right [sys] let me let me let me let me i mean i can give you a couple of numbers of people that will be able to empty it [usr] all right and then would you be able to come and repair [sys] no [usr] it right ok [sys] no but i can definitely i've got i've got a couple of numbers for some firms that would be able to empty it [usr] go on [sys] whereabouts [usr] please [sys] are you [usr] long [pii] near [pii] [sys] okey dokey let me just check which one of these because i know that that they're all these phones but i don't know which one it's a and m ok are you ready [usr] right right [sys] i've got two different ones this is a e aes and it's [pii] [pii] [pii] [usr] was that aes alpha echo sierra [sys] yes [usr] ok cool thank you [sys] right and then the other one that i've got is a and m for mother [usr] a and m [sys] and that's [usr] ok [sys] [pii] [pii] [pii] i tried the first one first though [usr] ok nice one [sys] right [usr] right perfect thanks [sys] no [usr] your help [sys] worries take care [usr] cheers [sys] bye [usr] bye bye [sys] bye
| 9Sales Lead
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[sys] good morning you're through to [pii] how can i help [usr] yes my house drains in block i [sys] that [usr] want to know how much it cost me to to send people come out to to to repair it [sys] sure what's the postal code of the property [usr] [pii] [pii] [sys] yep [usr] [pii] [pii] [sys] [pii] [usr] no [pii] [sys] [pii] [pii] [usr] [pii] yes [sys] not to worry can you just confirm the house name or number [usr] [pii] [sys] ok no not to worry you haven't had any work with us before have you [usr] sorry [sys] you haven't had any work with us before have you [usr] no [sys] it was number [pii] [usr] [pii] [sys] [pii] brilliant ok [pii] not to worry right if it's a drainage issue i can pass you on to one of our drainage dispatches to discuss when an engineer can get to your property what i can do is i'll pass you on to one of our drainage team now ok [usr] then how much it cost me [sys] you can you can discuss that with her she she will know the the the total costs [usr] all right [sys] and the individual things ok [usr] ok then all right [sys] hello i've just spoken to the dispatcher it turns out that we have different franchise of of domino that covers your area what i'm gonna do is i'm gonna give you a different number for a franchise that does cover the [pii] area for drainage is that ok [usr] ok [sys] it's for drainage chh c ce walton that's what the franchise is called ce walton it's [pii] [usr] [pii] [sys] 01675464 [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok if you call them up and then discuss your issue they'll be able to get a drainage engineer out to you ok [usr] ok alright then thank you but they're not based in [pii] [sys] they they cover the the [pii] area whereas we don't see [usr] ok alright [sys] not to [usr] ok [sys] worry take care now [usr] ok [sys] right bye bye [usr] bye
| 9Sales Lead
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[sys] thank you for calling down the road press one for drains or two for accounts told our operators know you're waiting i've thrown down a rod [usr] hello you alright i was just seeing if there are any jobs going on van packs [sys] there is at the moment do you want to send your cv in and if anything comes available [usr] er i'll have to i'll have to update my cv i've not updated it since i've done drainage but [sys] there's nothing available at the moment that possibly [usr] no worries anyway [sys] there could be all right [usr] all right cheers bye [sys] thanks bye bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you today food gas li speaking how can i help [usr] yes good afternoon sorry to bother you i was wondering if i could get some advice please i've got a drainage block outside my kitchen door [sys] ok [usr] the only thing is the drain where is blocked the neighbour's drain a joins it but is the actual drink color because they've had it block papers put on there we tried to undo the drain yesterday but obviously worry has been for long it's never been moved we can't open it is there anything i can try to deblock the drain myself apart from [sys] ok [usr] the norm [sys] is it is it shared drones with your neighbor did you say [usr] well i've got a drain manhole outside of my back door my kitchen back door and he's half full at the moment i can't do any washing or anything that because my washing machine is right next to it [sys] no [usr] inside [sys] sorry [usr] and then [sys] but [usr] it goes [sys] what i'm trying [usr] to next [sys] to say [usr] door it goes in by the looks [sys] you're [usr] of it [sys] on shared [usr] it goes [sys] trains [usr] is i would say but we don't [sys] it's [usr] where [sys] the water [usr] it's blocked [sys] board you need [usr] it's a water [sys] it's [usr] board [sys] the [usr] is [sys] water [usr] it [sys] that that that's who you need to speak to [usr] right ok and that's [pii] or [pii] do [sys] whoever it is you pay your water to because i i we're in [pii] i wouldn't know sorry [usr] ok [sys] who your local authority is [usr] ok [sys] but whoever you pay your water to [usr] all right that's lovely thank you very much [sys] ok [usr] all [sys] thank [usr] right cheers [sys] you bye [usr] bye bye
| 9Sales Lead
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[usr] i [sys] met [usr] manage to find the number [sys] part of [usr] i wanna [sys] the dino [usr] see if it's [sys] franchise [usr] available [sys] group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an you are number one in line and will be answered by the next available representative expect emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engine have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken you are number one in line and will be answered by the next available representative emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineer have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering [usr] why is [sys] a range [usr] he crying [sys] of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler you are number one in line and will be answered by the next available representative emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected good afternoon [pii] speaking [usr] hi there i [sys] hi [usr] have someone coming out to repair a crack in my bathtub next week as a result of a a plumber it i was told by the the people repairing my bathtub panel that i would need someone out from to fit the bathtub panel in [sys] ok ok i don't know why they why they can't fit it [usr] apparently she er the we had the woman round before she was unable to fit it last time which ultimately led to it repack [sys] cause i spoke to the company yesterday and he asked me this question and i said well surely she should just fit it and then do the repair obviously the same thing doesn't happen again [usr] she said she was unable to fit it though she did have have a look in and she said it just it wouldn't fit back in and we tried as well and it it just really won't go back [sys] ok have they done their repair again now or not [usr] no i think they're coming out god next tuesday wednesday [sys] ok cos last time he said it needs to set for 48 hours as well didn't he if you let me know once it's done then the repair is complete then i can arrange for someone to come back and fit it following [usr] ok [sys] that [usr] that's [sys] ok [usr] perfect [sys] if [usr] then [sys] you just call and ask for lucy then they can put you through to me and obviously i'll i'll know about it already [usr] ok that's perfect thank you much [sys] thanks [usr] for your help [sys] a lot [usr] thank [sys] bye [usr] you bye
| 9Sales Lead
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[sys] thank you for calling dina rod glasgow please good afternoon down the road [pii] speaking [usr] hi my name's [pii] i'm calling from the new life church i was just wondering if there's any update on when the water tank will [sys] mr [usr] be fitted [sys] [pii] [usr] yet [sys] that would be calling [usr] do you [sys] [pii] [usr] know [sys] he's not in the office at the moment can i ask him to phone you as soon as he gets [usr] ok [sys] in would that be all right what [usr] that's no [sys] what's [usr] at [sys] your [usr] all [sys] number [usr] absolutely [sys] there please [usr] no problem it's [sys] -huh [usr] [pii] [pii] [sys] ok ok [usr] [pii] [sys] [pii] [usr] [pii] [sys] thank you very much mister [pii] i'll ask him call you as soon as he's in thank you take [usr] brilliant [sys] care [usr] i really [sys] thanks [usr] appreciate [sys] bye bye [usr] it thank you bye bye bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening you're through to british gas my name is [pii] how can i help [usr] well obviously a block train where where about you or do you have local people today i'm [sys] is it outside [usr] it is yes [sys] it wouldn't be tonight [usr] no i don't think what [sys] do you [usr] time [sys] have a home [usr] is [sys] care agreement [usr] no it was the first time i rang you [sys] ok you're looking for a chargeable repair [usr] i'm sure it's gonna have to be with it [sys] ok are you covered just a a quick question are you covered with your home insurance [usr] i would imagine yes [sys] cos we won't be able to get out tonight did you want to check with them first [usr] well if we do that there that'll be fair enough we'll have a look at that there then and see whether we can get something sorted out ok [sys] all right [usr] all right lovely cheers thanks for your help [sys] all right thank you bye bye
| 9Sales Lead
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[sys] good morning plumbing [usr] good morning i'm just phoning to chase up a job [sys] ok and can i take your postcode please [usr] yes it is [pii] [sys] [pii] sorry did you say [pii] [usr] [pii] [sys] [pii] ok and could you just confirm the full address for me [usr] it's [pii] cos [sys] ok ok do if i know rods have removed the blockage [usr] er when you came out last you guys took measurements of the toilet to get a new toilet er that's what i'm just er waiting on a date of when they can come back with the toilet [sys] i've got here that we will need to return with a new toilet but i've also got here that dino rods would need to clear a blockage that is there [usr] right they need to come out on the same day but i've just phoned them and they said we're that but they've been waiting on you with the toilet and they're happy to they're happy for any date it's just when you're when your guys got the toilet [sys] ok [usr] and i have to phone them back and say right you're gonna come that day to the toilet they'll come [sys] ok bear with me two seconds and i'll just check on that for you [usr] i'm going to and fro at the moment i'm just trying to get to get it done [sys] no [usr] thank [sys] that's all right [usr] you [sys] one second thanks met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 [usr] hm [sys] offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing an unexpected emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken boiler turn your life upside down turn to dino whether you're fetting a cold shower or sleeping in a wooly hat we give you the convenience of skilled engineers with the reassurance of a trusted nationwide brand [usr] hm [sys] thanks for holding here at dino we never compromise on training health and safety and qualifications these are the very foundations needed for us to carry out our work professionally and safely your assurance superior quality workmanship and outstanding customer service and if we're ever at fault we won't hide please hold to hear more it's not uncommon for main supply pipes to hi i've [usr] hello [sys] just spoken to my colleague and she has let me know that our dual visits are arranged for british gas you would need to give them a call [usr] when i contacted british gas they gave me this this is the guy that gave me your numbers to chase it up i i that's what i i don't understand why i'm doing the job [sys] it's [usr] for [sys] supposed [usr] them but [sys] to be them who liaise [usr] a cos they phoned they [sys] if [usr] i contacted [sys] we if we need to take [usr] british er a week ago or ago and they said ohh you should hear on a friday [sys] but make [usr] or [sys] sure [usr] the [sys] you [usr] saturday [sys] eat you eat that [usr] and it's [sys] first [usr] now wednesday [sys] one though [usr] cos they they phoned they said they had to phone both companies but they said that you you you two were both sort out a [sys] yes [usr] and a time [sys] yes [usr] and you would be contacting me on friday [sys] hm [usr] saturday last week to say when it was [sys] it's [usr] and i haven't heard from [sys] it's them [usr] and they gave me your number to phone they gave me these numbers to phone but [sys] hello [usr] if i need to phone british gas again i will but it's just that i'm just getting i'm getting [sys] no i [usr] i'm calling everybody [sys] don't [usr] just waiting for [sys] no [usr] er [sys] it is it is [pii] [usr] the [sys] asks [usr] toilet [sys] who to arrange this and i can put you through to them [usr] ok [sys] if you'd er would that be a bit easier hopefully alright [usr] ok [sys] then [usr] then yes please [sys] alright then i'll put you through now thank you [usr] ok thank [sys] bye bye [usr] you [sys] bye [usr] bye [sys] welcome to british gas services [usr] i [sys] limited please choose from one of the following three options if you have a question about heating or home care press one to discuss your gas and electricity account press two or if you wish to become a new british gas customer press three please choose from one of the following three options if you have a question about heating [usr] none [sys] or [usr] them [sys] home care press one please enter your account number using your i'm sorry i didn't catch that please enter your account number then press the hash key this may start with a in a few words please say the reason for your call and is it to get help for a problem with your plumbing ok [usr] no i [sys] for security please say or key in your date of birth you may encounter some moments of silence whilst we connect you to a member of the team please stay on the line thanks for protecting your home with british gas our [usr] plumbing [sys] nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] yes hello [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] how long three week far [sys] looking for our latest energy hi and new boiler offers search british gas offers online or ask us today [usr] you pay much a month for the time and this is this is how they were paying you for paying for being loyal and paying all this up not going anywhere [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customer create greener more energy efficient homes [usr] i know what i know perfect [sys] want to save a few £100 a year on your energy bills ask [usr] fine [sys] us how a hive thermostat could help [usr] right it [sys] if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not good morning thank you much for contacting you are through to i'm how can i help you bye ok i'm sorry to hear that i hear the other one was it speaking in the background ok i was in the meanwhile such as a ok ok [usr] hello there i'm chasing up a job that that was was sorted out about five weeks ago i'm getting nowhere with it we locked we logged a call [sys] how [usr] about a downstairs toilet that blocked a guy came out and said it's more than blocked it's it the the the toilet [sys] it's a block [usr] possibly [sys] it's a blocked [usr] may need to come out [sys] a rcal [usr] it's it's a case of two people have to come but they're both from dina rod but two different [sys] ok [usr] companies of dino [sys] i fully [usr] rod [sys] fully fully fully i understand [usr] they said that they [sys] ok [usr] would take measurements for the toilet go away [sys] ok [usr] and come back [sys] ok [usr] didn't hear [sys] usually [usr] anything [sys] our local [usr] from them [sys] office would be able to confirm the details [usr] i phoned [sys] with [usr] british [sys] you what i'm [usr] gas [sys] going to [usr] up [sys] do i'm just gonna [usr] probably [sys] do a security [usr] about [sys] check with [usr] i don't [sys] you and then [usr] know [sys] i'm [usr] this [sys] going [usr] time [sys] to pass [usr] last [sys] you [usr] week [sys] over through to one of [usr] and [sys] the my colleagues [usr] said [sys] who [usr] about [sys] will [usr] the [sys] be [usr] problem [sys] able to confirm [usr] they [sys] what [usr] phoned [sys] time [usr] both companies [sys] and when they are going [usr] they [sys] to come [usr] said [sys] out [usr] that they [sys] ok [usr] be contacting me [sys] do [usr] on [sys] you mind [usr] friday [sys] confirming [usr] or [sys] for me [usr] saturday [sys] your your [usr] last week [sys] name for me [usr] to [sys] please [usr] say when they're gonna come i didn't get that phone call [sys] that's fine [usr] but british gas [sys] yes [usr] did [sys] your [usr] give [sys] name [usr] me the number that they contacted them on to chase them up [sys] i'll take the details [usr] i've [sys] now [usr] just [sys] i just [usr] phoned [sys] need your [usr] both [sys] details [usr] companies [sys] for me please [usr] and they say it's british gas that need to arrange for them [sys] all right [usr] to [sys] nice [usr] come [sys] to meet you missus good [usr] i need you to do that because it has been we've [sys] ok [usr] had no toilet for five weeks and my [sys] ok [usr] mum is being [sys] and then i just needed to confirm [usr] well no [sys] with [usr] my [sys] you [usr] mum's nearly [sys] your [usr] 80 years [sys] your [usr] old [sys] mom's first [usr] and [sys] and last [usr] she [sys] name [usr] can't she can't go to the toilet this is [sys] nice [usr] i need [sys] i want [usr] to i need [sys] to say nice [usr] to [sys] to [usr] i need [sys] meet you miss [usr] it chased [sys] [pii] [usr] up [sys] but [usr] i need to know [sys] nice [usr] when they're [sys] to [usr] coming [sys] meet you [usr] to [sys] mrs [usr] to to sort out the toilet please [sys] do you mind confirming for me mum's date of birth followed by the address please again thank [usr] right [sys] you [usr] ok [sys] sir very much i do appreciate that ok [usr] well i'm [sys] just [usr] i'm [sys] to get you through [usr] i'm [sys] to them [usr] the person's [sys] once you [usr] daughter [sys] get through to [usr] at the moment [sys] the [usr] on the phone [sys] local office [usr] wants to [sys] please [usr] i i can [sys] explain to [usr] give [sys] them that [usr] her [sys] someone needed [usr] i [sys] to [usr] can [sys] come [usr] give [sys] out [usr] you her details [sys] and they will be able to check on the system they might just need you to confirm the post [usr] my [sys] code [usr] details [sys] obviously [usr] is missus [sys] you do know the [usr] [pii] [sys] post code that wouldn't be a problem for you ok i'm just gonna pass you over through to them now alright give me 11 2nd you're welcome no [usr] missus [pii] [sys] i just [usr] 19 [sys] how [usr] 02 [sys] can i help [usr] 1945 [sys] hello [usr] [pii] cos [pii] [sys] ok bear with me a second [usr] that's ok [sys] what's the post code [pii] [usr] ok [sys] ok bear me a second [usr] ok thank you thank you ohh good morning i'm just hello there i'm just chasing up er a a job it's [pii] thank you [sys] thank you for holding did you get the time and date from the plumbers no no that's ok did you get the date and time from the plumbers ok what did they say we're drainage we need to know what when the plumber's going in because we can work around them otherwise if we come out and the plumbers aren't there there's nothing that we can do [usr] hey [sys] have you spoke to british we [usr] ohh [sys] do [usr] sorry [sys] the blockages [usr] say that again sorry i've [sys] they [usr] got my [sys] would [usr] seven [sys] have [usr] year [sys] to [usr] old [sys] take [usr] seven [sys] off the toilet [usr] year old [sys] and then we [usr] and one [sys] can [usr] year [sys] win [usr] old sorry no they took their measurements for a new toilet and said that they would be back [sys] if [usr] in touch [sys] you just tell them not [usr] and [sys] to not put [usr] but [sys] you [usr] they [sys] through [usr] didn't [sys] just say i need to [usr] when [sys] speak [usr] i phoned [sys] about [usr] up [sys] getting a plumber out and tell them not to put [usr] british [sys] you through [usr] gas [sys] but that [usr] they [sys] that looks [usr] they spoke [sys] what they've [usr] to [sys] done [usr] the people [sys] ohh i do apologize [usr] er with the company and said ohh we should [sys] i'm [usr] hear [sys] sorry [usr] back [sys] about [usr] from [sys] that [usr] them on friday or saturday with a date and time [sys] ohh [usr] well [sys] bless [usr] we [sys] you [usr] we haven't [sys] no i do apologize [usr] and it's now wednesday that's why i'm i i thought [sys] ohh good [usr] well [sys] luck no that's [usr] i'll [sys] ok [usr] phone up [sys] take [usr] again [sys] care bye bye [usr] are you the people with the toilet or the i've already i've just phoned british gas and i i've already i've already spoken to you to you guys already this morning and then i phoned british gas up and they've just put me through to you again haven't they that's all they've done that's all they've done no that's ok it is i'm getting i'm getting swings and roundabouts that's alright i will i will phone them again thank you for your help thank you thanks bye
| 9Sales Lead
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[sys] to speak with someone about an existing job press one or for a new enquiry please press two whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team [usr] eight [sys] is on hand to fly into action whenever you need them 24 7 365 days a year and because we realize how inconvenient household issues really are we want to at edinburgh can i help you [usr] hi there my name's [pii] i called about 45 minutes ago and booked an appointment for a call out for wednesday [sys] no [usr] i'd i'd to cancel that because i've managed to [sys] ok [usr] find somebody [sys] what was the postcode [usr] can come out tomorrow [sys] hm [usr] [pii] [pii] [sys] if you just bear with me i'm gonna pop you on hold i get the details [usr] ok [sys] whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them 24 7 365 days a year and because we realize how inconvenient household issues really are we won't ever make you pay for a call out sound good get to know us better and book your service today at dino.com when it comes hello hi mister [pii] thanks for holding there is that [pii] [pii] [usr] hi there bye [sys] that's fine i'll cancel that for you thank you bye [usr] yes it is yes that's great thanks a lot cheers bye bye
| 9Sales Lead
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[sys] thank you for calling dino plumbing north east please note all calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you dino plumbing [pii] speaking [usr] hello there i'm just calling to see if you can help i'm the manager at eldon softly and bowling in [pii] [pii] we're having an issue with three of the toilets are just completely blocked and one of them's leaking and it's bad it's [sys] i [usr] coming [sys] need you [usr] out [sys] to help [usr] of the toilet [sys] me [usr] and into the soft play area [sys] it it's [usr] i'm [sys] a block [usr] just [sys] did you say sorry [usr] there's i think two of the blocks the water's quite high but they're also one of them is leaking really bad [sys] right if [usr] i'm just [sys] it's [usr] wondering [sys] blocked [usr] if there's [sys] if [usr] what's [sys] it's [usr] that [sys] blocked [usr] sorry [sys] i can give you the number that you would need for down or road [usr] that would be perfect that would be great [sys] have you got a pen then i'll give you their number [usr] one minute i'll just pop you on speaker and i'll note [sys] no [usr] it down [sys] problem [usr] do do right i'm ready now [sys] it's [pii] [usr] yep [sys] [pii] [pii] [usr] [pii] right perfect thanks very [sys] no [usr] much for your [sys] problem [usr] time [sys] thank you bye [usr] bye bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to talk to how can i help you [usr] hi you alright i'm calling from a coffee shop in [pii] i currently have a blocked disabled toilet i was just wondering if i could get a rough quotation [sys] ok what's the postcode where the problem is thank you [usr] it is tango alpha one three papa uniform [sys] you never used dina rod before [usr] no [sys] ok one minute had to get a quotation i'll have to put you through to the local [pii] office what we normally do we book them in and they and they call you but do you want to speak to someone before booking it in [usr] yes please [sys] ok won't be a second thanks [usr] thank you [sys] and what what business is it sorry [usr] what what sorry [sys] what business are you is it sorry [usr] it's a coffee shop [sys] coffee shop right ok one minute thanks [usr] thank you [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems ok you're through to the local office in [pii] now thank you [usr] thank you [sys] perfect hello [usr] hi there i'm calling from the coffee shop in town i currently have a blocked disabled toilet i just wanted [sys] yes [usr] to get a rough quotation on that one [sys] perfect i believe it would come under our standard rates which for the weekday is for the first hour it's 247 which includes va t and we do try and advise if it will go anything over that just in case you want to quote or anything that but if it did go after that and you see you wanted to go ahead i believe it's 100 including va t for every half an hour after that [usr] ok 247 and is roughly how how soon do you reckon they could come out [sys] i would have to have a look because they put you through to well not the the exact right branch but luckily we can put on for them i believe you [usr] sorry [sys] i'm sorry i'm just having a look at the [usr] ok [sys] their their availability and you say it was in the the t a area [pii] ok let's have a look and see they're at the moment and is it is it the the only table toilet there [usr] it is [sys] we should i would hope be able to get out today for that [usr] ok [sys] i can put it on for then hopefully they can get there today if not they would give you a call in due time anyway to to let but from what i'm seeing and where it's the the only block there we should be able to get out today [usr] ok i've got one more one more to call but then and then i i'll possibly get back to you [sys] ok perfect [usr] ok do i ring the same number i rang before or should i ring you directly [sys] you can you can ring our direct number if need be just let me know when you're [usr] yep [sys] ready to take the number [usr] ok i'm ready [sys] it is [pii] [usr] yep [sys] [pii] [usr] yep [sys] [pii] [usr] [pii] that's perfect ok that's brilliant thank you very much [sys] thanks cheers [usr] ok bye bye
| 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold well i my name is [pii] how can i help we do nationwide [usr] yes [sys] for [usr] i wonder if [sys] it [usr] you could just [sys] but [usr] a bit of information [sys] we can have a team in each area [usr] i'm in [sys] that [usr] [pii] [sys] covers [usr] and we [sys] their [usr] have [sys] own [usr] block [sys] area [usr] train [sys] for [usr] do you [sys] it but [usr] service [sys] that's something [usr] that kind [sys] that [usr] of [sys] we [usr] area [sys] can we [usr] or [sys] can [usr] is [sys] sort [usr] it [sys] for [usr] kind [sys] you normally [usr] of all over i'm not sure [sys] what what's what's happening [usr] ok [sys] what what issue have you got bye [usr] well it's an outside drain it's a the m four flatted properties two offices underneath [sys] right [usr] and two flats up above there's a shared courtyard part of the courtyard the drain is in it and we've always managed to clear it ourselves [sys] ok [usr] it's slowly got worse and worse there's leaves coming [sys] you [usr] down [sys] should [usr] off [sys] be able [usr] trees [sys] to have a [usr] and [sys] look [usr] things [sys] at that if [usr] and [sys] i can just [usr] one [sys] take your post [usr] of the neighbors [sys] code there [usr] has gone he's always managed to clear the [sys] yep [usr] top bit but he thinks it's it's blocked more [sys] that's [usr] i wonder [sys] absolutely [usr] if you could help [sys] fine [usr] us with [sys] give [usr] that [sys] me one moment what i'll do is i'll pop you through to the local team and we'll get them to have a word but [usr] [pii] [sys] no problem at all do you want me to give you no worries [usr] [pii] [sys] do you want me to give you the direct number as well or do you want me to just bob you through that's [usr] ok [sys] fine have you got a pen pen [usr] ok [sys] yep [usr] thanks very much [sys] it's it's [pii] [usr] yes [sys] [pii] [usr] of course the direct number would be great save both them [sys] [pii] [usr] i've got a pen and pencil you sure do i sure do [sys] no problem give me a moment [usr] [pii] [sys] well i'll pop you through but you just got it just in case yes one second [usr] [pii] [sys] i'll pop you over [usr] [pii] thank you much i'll just call that number ok thank you thank you [sys] whether your drains blocked or your taps leaking trust dino edinburgh to fix the job our dedicated team is on hand to fly into action whenever you need them [pii] [pii] how can i help you ok i can get my colleague to give you a call back [usr] i've been [sys] she's [usr] given your number [sys] on another call and what's [usr] i'm [sys] your name [usr] in a and we have an outside block i wonder can you [sys] and [usr] help [sys] what's [usr] me [sys] your [usr] with [sys] post [usr] that [sys] code [usr] ok [sys] and your best contact number [usr] it's [pii] [sys] sorry [pii] [usr] [pii] [pii] [sys] had [usr] [pii] [pii] [pii] [sys] that's fine i'll get i'll get someone to give you a call [usr] unless i see it the way that [sys] thank [usr] i see [sys] you [usr] it never [sys] bye [usr] comes [sys] bye [usr] out [pii] ok thanks very much bye-bye
| 9Sales Lead
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[usr] hello [sys] met part of the dino franchise group is your local plumbing partner we've managed emergencies across [pii] [pii] [pii] and [pii] since 2005 offering 24 7 attention for everything from leaky taps to bathroom installations need a helping hand we'll be with you shortly facing in you are number one in line and will be answered by the next available representative expect emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engine have the experience needed to sort your problem quickly and efficiently and when we're not fixing leaks we're delivering a range of other services such as bathroom refurbishments and hot water cylinder and tank installation tell us how we can help when you're connected don't let a broken book you are number one in line and will be answered by the next available representative emergency burst pipe in need of an urgent repair leave it to us train to all the relevant standards our engineers have the experience needed to search good afternoon [pii] plumbing [usr] ohh hi we've got got a lay a drain in our front yard and it's there's puddles every time we get what rain rain and that [sys] is [usr] and [sys] it a [usr] then [sys] block [usr] it's supposed [sys] sorry [usr] to it's blocked [sys] ok bear with me you're gonna need to speak to [pii] you've come through to dino plumbing i'll get you an alternative number what's your post code please [usr] [pii] [sys] do you have a pen [usr] no [sys] are you able to write it down on the phone at all [usr] i remember it [sys] sorry [usr] i remember it what is it last numbers [sys] it's [usr] is it [pii] [sys] it's [pii] [usr] [pii] ok [sys] right thank [usr] no problem [sys] you bye bye
| 9Sales Lead
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[sys] good afternoon [pii] come in [usr] hello my name is [pii] i'm calling from maple leaf dental practice in [pii] could i arrange for somebody to come look at a blocked drain [sys] you've come through to the plumbing department do you want me to give you the drainage number [usr] yes please [sys] it's zero double 14 [usr] ok [sys] 234 [usr] ok [sys] 5678 [usr] right that's lovely thank you very much [sys] perfect [usr] ok [sys] thank you [usr] thank [sys] cheers [usr] you bye [sys] goodbye
| 9Sales Lead
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[sys] good afternoon how can i help [usr] i'm [pii] can i speak to [pii] please [sys] no worries i'll see if i could pop you through now [usr] thank [sys] no [usr] you [sys] i mines are currently busy hold for a short while and your call will be answered hello [pii] doesn't seem to be at his desk at the moment [usr] right could you get him to telephone me because i've got a problem with not being at my house tomorrow afternoon you're coming for the whole day i think i just need to talk to him about [sys] no [usr] it [sys] that's fine no worries i will get him to drop you a call [usr] ok [sys] thanks [usr] you gonna use this number or my ma my [sys] whichever [usr] mobile [sys] one [usr] is [sys] is best [usr] [pii] [pii] [pii] [pii] [sys] no worries i will get that sent over to him ok [usr] thank [sys] thanks [usr] you very much bye [sys] bye bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hello [pii] [sys] hello you're through to how can i help [usr] hello there i wondered if you'd be able to give me a price of how much it would be to come and have a look to unblock a drain in our garden please [sys] what what's the issue do you need someone soon as or [usr] the toilet isn't flushing we've put lifted up the drain cover in the patio and the water's to the top we've put a rod down it that's just shy of about 10 m and the rod is going down but the water's not moving [sys] and is that the only toilet on the property [usr] no we've got four toilets [sys] and are the rest fa working or is [usr] i [sys] it [usr] think [sys] the [usr] three of them go to this drain and the other side of the house the third toilet and the washing machine et cetera go to the other drain and that one seems to be fine [sys] ok if the job's done between monday and friday between 8 a.m. and 6 p.m. and it's strictly unblocking the drain you should be looking at around 100 and £80 [usr] ok ok 1 80 with dino rod office hours ok right i'll have a chat with my partner then and i'll give you a call back [sys] no worries [usr] that's great thanks very much [sys] take care [usr] thanks [sys] bye [usr] bye
| 9Sales Lead
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[sys] thank you for calling dino rod partnered with british gas we record calls for quality and training purposes [usr] hello [sys] good morning you're through to british gas my name's how can i start by taking your name please [usr] ohh no i was trying to get [pii] [sys] we can help with that because we're the out of hours team we can help with as well [usr] ok i think i drained the blocks for the third time in two weeks [sys] right ok have you got an account with us [usr] with british gas [sys] was it just a one did you book a one off job [usr] ohh [sys] or [usr] they've [sys] was it [usr] been [sys] through british [usr] out [sys] air [usr] three times now and flushed and done a survey which we're waiting for the results of but i went to flush the toilet and the water nearly came over the top of the toilet [sys] ok how how was it booked was it a one off job you booked [usr] it was two well 21 off 31 off jobs [sys] ok for that i mean i can pass the details to the local office they're open at eight o'clock [usr] is it a [sys] and [usr] wait [sys] get [usr] ok [sys] you a call or you can call back straight after eight and they'll be able to obviously get that all looked into and hopefully get someone out as soon as possible for you [usr] i'll just ring them back at eight don't worry [sys] ok [usr] all right [sys] ok [usr] thank [sys] cool [usr] you [sys] thank [usr] bye [sys] you thanks bye bye
| 9Sales Lead
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[sys] good morning [pii] [usr] hello good morning my name is [pii] i'm calling you from shire county council money management team [sys] hello [usr] hello we manage finances for vulnerable adults who can't do it themselves and i have a client in [pii] who cares have reported his toilet is blocked and i [sys] ok [usr] won [sys] you've come through to dino plumbing for a blocked toilet it would be dino rod that you need i can give you their number [usr] please thank you [sys] no problem do you have a pen name [usr] yes i have [sys] it's double 189 886 [usr] no [sys] 889 [usr] lovely thank you very much [sys] no [usr] ok [sys] problem thank you [usr] cheers [sys] bye [usr] bye bye bye
| 9Sales Lead
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[usr] that's [sys] good [usr] perfect [sys] morning [pii] [usr] hello good morning just was wondering can you send an engineer to [pii] do you cover [pii] [sys] what is the issue that you have there [usr] it's the the waste line of of of one bathroom basin is blocked but [sys] ok [usr] we we've tried a few things but it doesn't work it's [sys] ok for a blockage you would require dino rod rather than dino plumbing i can give you their number if you wish [usr] yes yes please [sys] do you have a pen ready [usr] what is the number please [sys] it's [pii] [usr] yes [sys] [pii] [usr] yes [sys] [pii] [usr] may i repeat it read it back [pii] [sys] yep that's correct yes [usr] thank you very much thank [sys] you're [usr] you have [sys] welcome [usr] a good day [sys] you too bye bye [usr] bye bye
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[sys] good afternoon [usr] yes hi i'm calling about a dr a blocked drain we've got i wonder if she could help with that [sys] ok where are you [usr] abergavenny er post code is [pii] [sys] ok and is it a domestic [usr] i saw [sys] or commercial [usr] there [sys] property [usr] it's it's a domestic [sys] ok and what what appears to be the problem there [usr] just just give me one second i'm i'm sitting in a reception i'm just gonna just go somewhere a bit a bit more er we can talk got a cottage at one end i i've uncovered the drain and it's it's blocked [sys] ok [usr] and and it go the the the pipework goes into a septic tank in next to his garden [sys] ok and that house [usr] it [sys] doesn't [usr] it it just [sys] need [usr] it [sys] emptying does it [usr] sorry [sys] the tank doesn't need emptying [usr] well the the tank it's we think it does need emptying yes [sys] ok [usr] i i don't i don't think it's it's certainly not full but we've next door's arranged for somebody to empty the tank next tuesday [sys] right [usr] that's the earliest we could do we could get it done having said that i mean he's he's had the pumps on cos there's two tanks next door there's the proper tank and then there's a er the excess to water flight goes into another tank and then gets out into into aaa triple si site of special scientific interest it's all worked he had the pumps on and er the level has gone down a little bit but it's it's not er it's not let it to flow through i'm [sys] right [usr] pretty sure [sys] ok [usr] it's blocked [sys] the difficulty is obviously if we come out and establish that try to clear it and establish that the issue is because the the pitch needs empty and then unfortunately our visit would still be charged as well and that's 100 and £70 that's [usr] is [sys] including [usr] that plus [sys] va [usr] or including [sys] t [usr] vat including the ac ok ok would would you suggest we get the tank empty [sys] i [usr] before [sys] would [usr] we're [sys] certainly [usr] doing [sys] suggest [usr] anything [sys] you do that [usr] ok ok ii i did wonder when when we talked about it next door and i and and we thought to ourselves let's let's put the pumps on see if it if if it works because normally it takes the excess liquid from the the first tank into the second one and then gets gets rid of it but it's it it hasn't really moved much but it's it's probably worth this it's it's not long to wait we we've got drains at the other end of the cottage as well which are are are are clear and fine i think they must and what we don't know is [sys] right [usr] where all the pipes go specifically but the the one at the other end of the cottage we've got a bathroom that end we can use use that that and and and [sys] ok [usr] what have you and it's it's working fine we we can manage till next [sys] ok [usr] tuesday i [sys] i [usr] i think [sys] would certainly [usr] that should [sys] suggest [usr] be all right [sys] see the outcome of [usr] that's [sys] that if [usr] that's [sys] you've still [usr] that's fine [sys] got a problem then give us a call then ok bye bye [usr] will do will do ok how how how how quick do you normally [sys] generally [usr] come out after [sys] the same [usr] after [sys] day [usr] a call [sys] ok [usr] ok that's cool lovely [sys] ok [usr] ok [sys] bye [usr] mate [sys] bye [usr] that's that's lovely thanks very much bye bye bye bye
| 9Sales Lead
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[sys] thank you for calling your call will be answered by the next available representative [usr] i don't to be ready now for when [sys] thank you for calling your call will be answered by the next available representative you are number two in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative you are number one in line and will be answered by the next available representative thank you for calling your call will be answered by the next available representative dino plumbing [pii] speaking how can i help [usr] hello i'm looking for an emergency plumber for what appears to be a leak and toilet room here in my dad's flat in [pii] i wondered if that's available and how much that might cost [sys] we're not taking any emergency work over this period i'm sorry because we're fully booked at the moment you don't by any chance have home insurance or british gas home insurance or anything that ok [usr] i i don't believe [sys] no [usr] but well that would probably be the only alternative [sys] i'm sorry [usr] that's [sys] unfortunately [usr] all right i better have [sys] i can't [usr] a look [sys] really [usr] for [sys] recommend [usr] another service [sys] it all [usr] hm [sys] right thank you [usr] ok [sys] good bye [usr] right bye bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling diner you're speaking to [pii] how may i help [usr] good evening just now we've been on we've been on on the phone to to british gas about our home care cover that we've got with them we we've had a plumber out today to change a one a a bathroom over he's he's just put the water back on but we haven't got any water going into the hot water tank from the the the what his words were the er gate valve in the hot water tank as hang on go on the the the hot water tank has failed we we've got no hot water in the house we we are vulnerable adults [sys] sure [usr] hello [sys] i'm here i was just listening to you [usr] i i is there any way you can possibly send somebody out tonight using our home care package [sys] what i'll need to do is put you through to british gas home care because i can't book you in they need to book you in [usr] no they the this woman i've just been talking to she she says because it's with they can only come on saturday between eight and six i try [sys] well [usr] to [sys] no [usr] argue [sys] it's [usr] with [sys] it's [usr] her [sys] no it's an emergency you need to tell them it's an emergency that you've got no hot water and you're vulnerable [usr] well that's that's what we tried telling them but she says well we [sys] i can't [usr] can't do that [sys] i can't do anything i'm afraid your contract is with british gas i cannot book i'm only here to book in and rod customers that are paying today i do not have access to british gas customers i'm afraid i need to just [usr] well [sys] pop you through [usr] this [sys] to them [usr] woman from british gas gave me your number [sys] well that was very wrong of her she shouldn't have she should be booking you in as an emergency as vulnerable people [usr] that's [sys] let [usr] what [sys] me [usr] we tried to argue at task with her but she weren't having any of it [sys] i'm sorry about that she needs to do that i can't do it i cannot book british gas customers in i'm afraid [usr] right [sys] i'm sorry about that let [usr] right [sys] me just put you through and you need to tell them that they need to book you in as an emergency [usr] right i'll tell them then thank [sys] ok [usr] you [sys] you'll just go a momentary hold just as i put you through [usr] ok thank you very much [sys] all right hopefully they'll do that hopefully you'll get something different this time [usr] i hope you [sys] right [usr] say she weren't very [sys] then [usr] helpful [sys] i'm [usr] thank [sys] just [usr] you [sys] putting you through ok thanks bye [usr] cheers thank you [sys] putting you through now [usr] thank you [sys] good evening thank you much for calling british gas [pii] speaking how can i help [usr] good evening just er just now i british castle well about half an hour ago i spoke to somebody we've got a problem with our er er plumbing [sys] who [usr] we've got in the house we we've been having some work done in the bathroom and they the system and now they've got they've they've refilled the system but we found out the gate in the hot water tank [sys] i do [usr] has failed we've got no hot water in the house and also we've got to running of all people in the house they they just spoke to me just now [sys] yes [usr] from british gas gave me the number of dino to phone up in the morning the lady from just said they can't book us in it's got to be you that books us in but for us to tell you that we need it booked as an emergency because we're vulnerable
| 9Sales Lead
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded if you do not wish to be recorded please disconnect at this time good afternoon plumbing how can i help you [usr] i'm just ringing to see if anyone's gonna organize an appointment for me i have an engineer out this morning i don't know if it normally takes a bit longer to get in touch with me but i haven't heard from anyone [sys] ok i see can i get your password i can look into it please [usr] it's n for norman three two b for bravo p for papa [sys] and can you confirm your phone number please [usr] yep [pii] for [pii] [sys] ok i can see the engineer attended it's been put down as a what issue this is plumbing it's been sent through to [usr] i've just gone through to dino plumbing and they've put me through to you saying it's your department not theirs [sys] you've called back on [usr] i've i haven't called anything i've just spoke to plumbing and he said he has put me through well no i called to whoever i called but he said he was gonna put me through to the other company cos's completely separate [sys] ok this is from i can give you the number for [usr] ok right let's have a look what do i want drains [sys] yes drainage [usr] that's who i rang and then they put me through to you for plumbing [sys] you the engineer attended yesterday our engineer attended yesterday and stated that [usr] no [sys] you need [usr] this morning [sys] over [usr] the engineer attended this morning [sys] today and and he stated that it needs to be transferred over down our road [usr] i don't know cos i gave him the i gave whoever i spoke to the reference number which obviously didn't make any sense cos it's not on their system [sys] what i would [usr] you're [sys] advise is [usr] saying [sys] to what i would advise is to call british because we got in this and advise that what to attend [usr] no the guy that attended right the guy that attended this morning does he work for your department [sys] yes [usr] your plumbing [sys] yes [usr] ok he said that somebody would be calling me back and i said do i need to call them [sys] as [usr] and [sys] well [usr] he said no they'll definitely call you are you saying [sys] no in that case it usually you would need to either contact themselves you can advise that you had an appointment today where it was put [usr] right [sys] down by the engineer [usr] have you [sys] that [usr] got the report have [sys] yes [usr] got the report in front of you [sys] yes [usr] what does it say [sys] it says transfer to [usr] ok [sys] ok [usr] all right what number do you have [sys] you can call would you to contact or would you to contact [usr] no down and [pii] what what number [sys] for [usr] do i ring [sys] [pii] for [pii] is [pii] [pii] [usr] hang on [sys] love you bye yes it it might it [usr] right [sys] might not be [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] [pii] [usr] right [sys] ok [usr] have you forwarded your recommendation to dino rod to say that this is gonna be a dino rod issue [sys] yes in regards to that you wouldn't it would be british guests that would have access to both the issues which is why i suggested to call british guest they would have access to all the reports and they would be able to [usr] ok [sys] book an appointment [usr] you've you've [sys] we [usr] filed [sys] on [usr] your [sys] our one [usr] report from today [sys] yes [usr] back to british gas [sys] yes [usr] ok lovely [sys] ok [usr] all right [sys] no [usr] thanks very [sys] no [usr] much [sys] worries [usr] bye [sys] at all cheers bye
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[usr] i clean the mens as well i'm on [sys] thank [usr] the phone to [sys] you [usr] [pii] [sys] for calling dino rod partners with british gas [usr] and [sys] please listen to the options carefully we can get you to the right team if [usr] ok [sys] you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] well i'll just call you will be [sys] we record calls for quality and training purposes [usr] just just phoned you are we [sys] dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted [usr] hp [sys] boilers [usr] plus [sys] we're here to help [usr] ok [sys] our local teams of expert engineers are available across the [pii] 24 7 365 [usr] to call it off today [sys] days a year [usr] orderly thursday cour you off today or do you fly thursday [sys] good morning welcome to diner you're speaking to [pii] how may i help [usr] hello [pii] is leaping from pole to pole in [pii] [pii] we we're a commercial plumbing firm ourselves but we can't fix the lady who in our office in [pii] [sys] ok [usr] it is a blocked drain it looks it's blocked under the ground i done some work before christmas came in yesterday as well and it it's certainly blocked under the ground it is [sys] a block drain when you say underground [usr] the the pipework [sys] the access [usr] the pipe but above ground is all clear i've fitted a new digo valve as well before christmas you can see down it it's fine the gent which is next door no issues at all only the ladies it's not the actual toilet it's the pipework underground [sys] when you say i work underground you mean it needs jetting or [usr] i'm [sys] because they [usr] no [sys] wouldn't be [usr] i'm [sys] able to exit [usr] no expert [sys] they won't be able to excavate they won't be able to excavate today [usr] i'm [sys] they [usr] hoping [sys] can come [usr] they don't [sys] out and [usr] have [sys] look [usr] to excavate [sys] at it [usr] i'm hoping that maybe they'd have some special odds and or camera maybe to take a look at the issue [sys] what's your postcode have we ever been out to you before [usr] no no this is a first for us it [sys] ok [usr] is [pii] [pii] [pii] [sys] [pii] [pii] [pii] just gonna check that just hold on for me thank you [usr] no problem [sys] not ideal to start the year is it now i'm just gonna have to call that local office because i know over the bank holiday they didn't have any availability [usr] all right [sys] let [usr] right [sys] me just let me just [usr] i [sys] give [usr] haven't [sys] them [usr] come [sys] a quick [usr] through [sys] call [usr] to swansea then have i [sys] no you haven't you've come through to the head office i could [usr] right [sys] i look after the whole of the uk [usr] right [sys] just [usr] ok [sys] hold on for me can i just take your name there [usr] it's [sys] thanks [usr] [pii] [sys] [pii] [usr] i take [sys] thank [usr] the number [sys] you [usr] must be on diver to you [sys] yes absolutely that's why i'll give them a call [usr] ok [sys] see if i can try and get through thank you very much just hold on [usr] ok [sys] hi [pii] thank you for holding for me thanks [usr] no problem [sys] for your patience same as with you that local office is not picking up at the moment i've just messaged my manager because we all work remotely just to find out if anything has changed from yesterday meaning [usr] right [sys] that they're taking taking work i'm just waiting for him to come back [usr] ok no problem at all [sys] i'll just put you on hold again and see if i can try [usr] ok [sys] somebody else from that local area ok just hold on [usr] no [sys] thank [usr] problem [sys] you hi [pii] [usr] i know [sys] apologies for keeping you on hold unfortunately that local office is not taking any work at the moment due to issues with some of its engineers [usr] no problem no problem at all [sys] we unfortunately in this instance we wouldn't be able to help you not not today anyway [usr] ok [sys] i'm sorry about that [usr] no problem if i don't get any luck today i'll try again tomorrow [sys] all right ok [usr] ok thank you [sys] wishing you all the luck with it thank you [usr] you [sys] bye [usr] bye [sys] bye bye
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[sys] good afternoon [pii] [usr] hello a query i got an inquiry more than anything i don't know if i've come through to the right line it's regarding aaa cottage that has got difficulties when we flush the toilet it takes more than one flush to clear the pan and i'm just wondering whether i don't know what service would be needed there whether it be at the and [sys] ok [usr] fix or whatever [sys] and [usr] it may [sys] have [usr] well [sys] you [usr] be [sys] had any to look [usr] it does [sys] at [usr] say [sys] it [usr] about quote [sys] was no no we we had drainage in pp [usr] we haven't it's not it's not an emergency don't get me wrong it's not an emergency it's just that [sys] if it's a problem [usr] right [sys] with the flash it's not a job it's not all right i mean if the plumber suspects it down to a blockage [usr] right [sys] then obviously that would be it [usr] i right you think it's a a plumber more than than yourselves [sys] i'm sorry ok bye bye [usr] right ok ok thank you for that and if not i can get back to you on on on for your service right ok that's lovely thanks very much for your time thank you for your time thank you
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to my name is [pii] how can i help you today [usr] hello i wonder if you could help me we've got a a problem er next door where there's the the sewage is leaking onto our property i just wonder if if there's anybody who could come and and address this please [sys] the sewage is coming from your next door neighbor is that correct [usr] i mean they that she it's the nursery and she's going away she's asked me to sort it out and then you'll need to bill them if that makes sense or feeling [sys] right [usr] that you can bill bill us and then we'll claim it back or i just needed address because it's raw sewage coming onto our property [sys] i completely understand but unfortunately it must be the neighbor as it's their property we have to have verbal permission from them to allow us to enter their property it would be the neighbor that needs to ring us to book an appointment [usr] i understand but the actual the actual drain is on our side does that make a difference or will you just go and speak to them and then [sys] that [usr] they have access [sys] the drain [usr] to our [sys] the drain is on your side [usr] it's leaking onto onto our property if that makes sense it's it's it's just coming out into our garden and it's bubbling over [sys] right [usr] i don't [sys] ok [usr] know the best way obviously i'm [sys] is [usr] happier [sys] it a shared [usr] mean it's go [sys] is [usr] on [sys] it a shared drain [usr] no it's really odd the way it's made it's the the drain comes down the the wall but the wall is slightly set back i presume theoretically it would be their their area but the actual sewage come leaks it onto our area does that [sys] right [usr] make sense [sys] it's their they've got a block drain that goes down the outside of their house it's the main [usr] it's outside their house but onto our property if that makes sense [sys] right ok unfortunately it would need to be the neighbor that brings and books for the engineer to attend [usr] ok right [sys] as they might have to enter the property [usr] ok that's fine no i get that that way ok i'll i'll just ring the manager and then just see if they can just book it directly with you that's perfect ok i'll do that thank you for your help [sys] ok [usr] much appreciate [sys] no problem [usr] it bye [sys] thank you [usr] bye bye bye [sys] thank you for your call bye bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at on demand how may i help [usr] hi my name is [pii] i work for we with you i was just speaking to a fellow called carry carry put me through to the local team for bom and they gave me a number for what they said was value serve that could come out and sort a problem i've just dialed the [pii] number for value serve and it's an incorrect number not in use are you able to give me the number [sys] right ok [usr] for someone who could come and fix a master that's blocked in [pii] postcode is [pii] [sys] i mean in most cases we don't deal with macera if if you've been told valley do [usr] well i was given the [pii] number which is [sys] what [usr] out [sys] make [usr] use [sys] of macerator is it [usr] i do not know i am two floors up from it at the moment [sys] it's ok i mean i take it then that you rung the local office for bournemouth and they then gave you the number is that right [usr] i was i spoke to one of the customer services guys he put me through to a local office and then they gave me the number [sys] right ok all i can do is just give you the phone number for the local office again and just tell them that the number they gave you is wrong because we don't have their number for people [usr] what [sys] that repair [usr] what number would this be [sys] the number is [pii] [pii] [usr] [pii] [sys] [pii] [usr] and that covers [pii] does it [sys] well that's fitzsimmons they cover the [pii] area but it's probably them you spoke to before that gave you the wrong number for the company that repairs the macerator [usr] ok [sys] all all i could recommend is ringing them back and asking them for the correct number [usr] all right thank you very very much for your time all [sys] i'm [usr] right [sys] sorry i can't help you further [usr] that's [sys] we don't [usr] right [sys] deal with macerata ourselves you see that's the problem [usr] thank you for your time and that's really helpful cheers man [sys] if [usr] bye [sys] you don't get anywhere with them all i could advise really is to try and find out what make of macerator it is and speak to the manufacturer and they'll be able to let the local service agent for those [usr] i will make sure we've got the make all right [sys] absolutely [usr] thanks for your [sys] ok [usr] time cheers [sys] you're [usr] bye [sys] welcome [usr] bye [sys] take care thanks bye
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[sys] hello [pii] [usr] hiya i've got a blocked toilet and i wondered if you could have a look at it [sys] it wouldn't be us that i deal with that'd be the drains team [usr] right [sys] which is on a different number i can give you that number [usr] yes please [sys] it's 0161 429 7007 production two when you get through [usr] right does that cover [pii] [sys] [pii] [usr] [pii] than it is [sys] around that area they cover that all that [usr] all right ok brilliant thank you [sys] no thank you [usr] bye [sys] bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to my name is [pii] how can i help you today [usr] hi [pii] i'm calling from jlb property maintenance how are you [sys] i'm fine thank you how are you [usr] not bad not bad thank you [sys] god [usr] just giving you a quick ring i've got a job that i need doing in [sys] ok [usr] no it sounds [sys] no [usr] that [sys] problem [usr] far [sys] pardon [usr] sorry two seconds do you guys go to [sys] we go all over the country [usr] it's just a little gully that i need er jetting out really it's just [sys] you [usr] full of [sys] need [usr] er [sys] a job [usr] just [sys] that's [usr] a a bit of silt in there i think [sys] no problem we can definitely help with that can i just clarify is this a domestic or commercial property [usr] well we're a maintenance company and we don't have a chair effectively you'll be doing the job on behalf of us but it's [sys] right [usr] a it's a block of flats but it's there [sys] right it will be commercial because we're doing it on behalf of you that's fine and do your does your company have any form of long term agreement with either british gas or dina rod for plumbing and drains at all [usr] no [sys] no have you used our service before [usr] no [sys] right what i would need to do is arrange for a billing account for your company and then i'll pop the details on for the site attending as [usr] ok [sys] well ok sorry [usr] does that take er does that take long or is it do we have to get it approved or anything that [sys] well it it'll take me about 5 10 minutes over the phone [usr] ok [sys] just to go through the details with you then what would have to happen is i would have to send
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello [usr] hi is that dying mod [sys] it is yes [usr] hi [sys] speaking to [pii] [usr] hi [sys] how can [usr] hi [sys] i help [usr] [pii] you well i think i'm being a bit overzealous here but can i just ask a bit of advice and recommendation if that's ok i [sys] certainly [usr] haven't got any issues with drainage which is a real reason as to why you might think well why am i calling but bear with me i haven't got any slow drainage no problems with my drains whatsoever but my [sys] right [usr] neigh i don't have a shared drain with my neighbor my neighbor's a few weeks ago had a or sewage come up out of their property et cetera and they believe it may have been coming from my drain but i've got no issues angry said there's nothing wrong with mine do you think it's still worth me getting a survey done on my drains to make sure there's no issues [sys] well a survey is quite expensive a drain survey [usr] ok [sys] i mean what's happened that if it's not a party drain it can't possibly have come up into their drain from yours [usr] well that's what i was thinking but how sometimes there's a female on your own and your brain starts going and i'm thinking to yourself they've had this issue for over three years and the people who owned it before them had drainage issues thankfully i've got no issues of my own here cos i i don't stick stuff down my drains other [sys] no [usr] than water [sys] no [usr] cos you don't want to cos they get clogged up and horrible i was just thinking to myself do i cover myself for for by getting my own drainage survey et cetera [sys] but if you're [usr] cos [sys] not having any [usr] er [sys] problems i wo i wouldn't i wouldn't spend the money [usr] no ok [sys] do you have [usr] great [sys] your own separate [usr] thank you [sys] man do you have your own separate manhole and do they have [usr] i [sys] their [usr] do [sys] own separate and do they have one [usr] that's [sys] as well [usr] they've got two on their property that all i've only got the one man home on mine [sys] right ok i mean if you've got your own manhole it suggests that your your drain goes straight out to the main drain in the road is it near the front of the house near the front gate the manhole [usr] and when i looked on my deeds you get forgive me i'm not very technical but you get one you get your normal land registry deeds and then i've got one of those water drainage sewage deeds [sys] right [usr] where it says [sys] yes [usr] it flows this way and that everyone else's water the water comes in that way and it's got a little arrows and little dot dot dash dash saying my sewage goes this way and and i've got it on the des where the it says where my pipes go or my drains go should i say not my pipes [sys] and it shows that it shows that your drain goes straight out to the main drain does it [usr] yes and i i checked with my neighbors the other side of me cos they very kindly showed me theirs as well [sys] yes [usr] and i'll show you why i'll show you yours and they said and i said do mine match yours and they said well i'll just go straight and they said we haven't had any problems either they said [sys] no it's their [usr] but [sys] trains [usr] i [sys] obviously just tell them that your trains are not connected to their trains it wouldn't be anything [usr] hm [sys] to do with you at all i certainly [usr] bless [sys] wouldn't be having [usr] you thank [sys] a train [usr] you [sys] survey done when you're not having any problems at all with your trains [usr] no no i'm careful because i had a friend once who bought a property and then she had many issues and they discovered oil and grease and all that stuff down there but i i don't do that i dispose of it properly but i know that [sys] yes [usr] sounds a bit goody two shoes but you got don't want floods [sys] well [usr] don't [sys] yes [usr] want [sys] you [usr] trains [sys] don't want [usr] cos they [sys] you [usr] smell [sys] don't want you don't want oil and stuff because it solidifies in the day it causes all sorts [usr] no [sys] of problems if they've [usr] no [sys] got blocked [usr] hope [sys] drains it's just to me that it's because of what they've been doing themselves [usr] ok bless you thank you much for just making me feel reassured that i haven't gone crazy and i'm a silly woman all on my own and i do apologize but thank you you [sys] you're [usr] really [sys] very [usr] don't [sys] welcome [usr] know how much you've helped me today [sys] don't [usr] thank [sys] let them don't [usr] much [sys] let them [usr] much [sys] don't let them pressurize you into doing anything [usr] but this is it i've been harassed i was on holiday when that happened in september and i i've been getting harassed by the landlord of the property and getting messages through at midnight and stuff and they've just made me feel quite i'm sorry it's it's been going on now for two or three weeks and on my own [sys] yes [usr] and i'm just feeling as though they're trying to blame me and his previous tenants had to take him to tribunal cos he tried to blame them for a leak in the roof cos he didn't get a survey done of the property when he first moved in and i just thought that was standard for people to do if [sys] yes [usr] you're gonna spend x amount of money on a property you would you buy you get a survey you wouldn't buy a car without doing an mot [sys] exactly [usr] would [sys] exactly [usr] you but [sys] no just [usr] i'm [sys] just [usr] just [sys] just [usr] thinking [sys] tell him that the drones [usr] yes [sys] are not connected it's absolutely nothing to do with you and you won't be having any part of that [usr] thank you thank you thank you thank you much just made made my day anyway thank you much [sys] ok [usr] thank you have a lovely weekend thank you ever much i'm sorry i keep saying thank you but thank you [sys] ok well don't try not to worry [usr] bless [sys] about [usr] your heart [sys] it you can't do anything [usr] no [sys] if they're not connected it's nothing to do with you [usr] nothing to do with me thank you [sys] and [usr] well [sys] then [usr] have [sys] you've got [usr] a lovely [sys] tell [usr] weekend [sys] him you've got proof it's nothing to do with you you've got plans of the drains and your drains don't connect with their drains at all that's all you can say really [usr] i spent a lot of time researching that and everything bless your heart thank you much and have a lovely weekend and thank you for taking the time to speak [sys] you're [usr] with [sys] very [usr] me [sys] welcome [usr] i appreciate [sys] ok [usr] it you take care now [sys] likewise [usr] thank you [sys] take [usr] bye [sys] care [usr] bye [sys] bye [usr] bye [sys] bye [usr] bye bye bye bye bless him
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm did that you can now book plumbing services online [usr] i've [sys] in [usr] tried [sys] a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at dino how can i help [usr] and i've just tried to do it online and failed miserably [sys] ok [usr] i had a problem with a leaking tap and i can possibly access the part for it but unfortunately it means the plumber's got to take out the cartridge that's broken [sys] ok [usr] i can photograph it send it to them and we we we do subscribe to home care or we [sys] you have [usr] are [sys] got home care cover [usr] yes [sys] ok let me put [usr] it should [sys] you directly [usr] cover [sys] through to them and they'll put you an appointment under your home care [usr] thank [sys] policy [usr] you thank you [sys] thank you
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] at how can i help [usr] hello yes my name is mrs [pii] i tried to do a booking online but it kept coming up about the change of time and it wouldn't let me put in a time i couldn't get that booked online i'd to book an engineer or somebody to come out to have a look at a problem we're having [sys] ok doke what what is it that's the issue [usr] well the issue is we've been having for some time now and it usually happens when i take the drain plug out of the shower to clean we have a really bad smell coming through the bathroom and it usually lasts for about 48 hours [sys] i just smell switch yes around 48 hours did you say no voice [usr] unfortunately it's one of those circumstances where somebody could come out and there's no smell there what i mean [sys] i mean they can they can always still just check check through the drains and push them through anyway we part of the job do you have a british gas home care policy that covers your plug and your drains [usr] no [sys] no [usr] no [sys] is it commercial or domestic property [usr] the property is private property [sys] is it your own house [usr] yes it is yes [sys] perfect can i take the post code please [usr] it's [pii] [pii] [sys] [pii] what was it [usr] [pii] [pii] [sys] perfect and is it is you're calling from [usr] yes it is yes [sys] right bear with me [usr] days [sys] right ok there's it's there's a different number that you need to call it's the it's the i i the irish diner over there i have their own number [usr] right ok do you [sys] right [usr] go to [sys] do you want me to do you want me to give it [usr] go ahead [sys] it's [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] [pii] that's [pii] [usr] [pii] ok thanks very much [sys] no problem you're very welcome [usr] ok bye [sys] bye bye bye bye bye
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[sys] thank you for calling dina road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain good afternoon donna road [usr] good afternoon my name is [pii] you carried out a cctv survey of drains at [pii] [pii] a couple of weeks ago and i'm still waiting for the report somebody somebody said they would chase it up could you do that for me because we're ready [sys] i'll [usr] to exchange [sys] have a look [usr] and we it's holding [sys] the person [usr] us up [sys] who does cctv is on annual leave at the moment they're not back till monday but i can have a look if there's done the cctv or not no it's still being done it's in the middle of being done [usr] can you ask them to please chase it up we're ready we're ready to exchange [sys] of [usr] but [sys] course [usr] i don't want to exchange till i've had the report [sys] of course i do apologize about [usr] and [sys] this [usr] it's holding us up [sys] as soon as he's back in on monday i'll let him know that you are top priority and that one needs to be done as soon as possible there's a no [usr] is there nobody [sys] he's [usr] else [sys] trained [usr] that can [sys] in [usr] attend [sys] cctv [usr] to it [sys] s to make sure they're done properly just to stop us from getting complaints et cetera but he's back in on monday [usr] ohh gosh alright [sys] does anybody [usr] well can [sys] make you aware [usr] do [sys] that [usr] that first [sys] is that there's [usr] thing [sys] about [usr] on monday [sys] a 2 to 3 week wait on the reports at the moment [usr] only a couple [sys] all right [usr] of days [sys] ok [usr] ago they told me they didn't tell [sys] that's [usr] me at the beginning [sys] fine i i [usr] i'm i'm i i paid paid for it a few weeks ago but [sys] i have got it [usr] i'm [sys] here in front of me i have [usr] waiting [sys] got [usr] for [sys] a note [usr] report [sys] next to it saying that it's for priority but i will obviously [usr] hm [sys] let them know that you're chasing and see what i can do on this side sir all right thank you bye [usr] right ok thanks very much thank you bye
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[usr] in the [sys] thank you for calling [usr] morning [sys] dino rod partners with british [usr] we need [sys] gas [usr] to isolate the stop clock [sys] please listen to the options carefully [usr] i don't [sys] we can [usr] know [sys] get you to the [usr] she [sys] right team [usr] was ruthless [sys] if you need any help with a drainage problem press one if you require our plumbing services press two [usr] he [sys] or [usr] was [sys] if [usr] on [sys] you have an existing did [usr] [pii] loads [sys] that [usr] the emergencies [sys] you can now book [usr] wednesday [sys] plumbing [usr] morning [sys] services [usr] to them [sys] online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service [usr] you still [sys] advisor [usr] want to do then [sys] we record calls for quality and training purposes [usr] not your fault but you have to tell us as soon as important things that happen [sys] good afternoon you're through to [pii] speaking to [pii] how can i help you [usr] hello i wonder if you could i've got an emergency with my plumbing i've got a massive leak just started it looks it's maybe under our en suite and it's coming through the ceiling in our study room we are with british gas but there's not been much help i just wondered if you're able to come out as an emergency [sys] do you have the healthcare policy [usr] we do but they've not the the lady's just saying wednesday morning and it's wednesday morning the ceiling's gonna go it's [sys] right [usr] [pii] [sys] if you if you if you if you've got a policy you do need to speak to the home care team what i would suggest you tell them that it is a critical leak and they should be able to to pull up an emergency appointment for you [usr] she said the emergency one is going to be wednesday morning and this isn't [sys] n no [usr] a big cross [sys] because [usr] across my feeling [sys] no they can they they can pull up an emergency appointment that'll go from from this evening onwards [usr] right ok i can phone them back and do it that way ok then [sys] do you want me do you want me to put you through instead [usr] if you [sys] of [usr] wouldn't [sys] you planning [usr] mind [sys] them again [usr] i'd really appreciate [sys] of course i can [usr] that thank you [sys] ok just a second [usr] thank you you see the water been right [sys] thank [usr] really [sys] you for calling british gas you are through to one of the silver known k team how can i help you [usr] hello i think we spoke a few minutes ago regarding the emergency i've got with my plumbing i've just phoned down a road to see if i could do a private appointment with them and they said an emergency is a critical leak and it would be tonight they would come out i have to raise another request with you [sys] they said they can come out today did they [usr] they'll [sys] say [usr] they'll come today they said i have to you've to log it as a critical leak is what they've said to me and they will come today they said it's absolutely today they don't wait till wednesday morning they said it's to go through as a critical leak hello are you still there hello hello hello my shoulder hello bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] i don know what how can i help [usr] hi there i wondered if you could help me i've got a and then i'll just wanted to know how much it would be to be to come in and block it [sys] is it the only toilet in the property [usr] no it's not the only toilet no [sys] and and just to confirm it is a domestic property is that correct [usr] it's a flat [sys] ok do you have british gas home care cover for your plumbing and drains [usr] i got it [sys] no ok that's not an issue the soonest we'll be able to get someone sent out to you will be on tuesday [usr] ok no [sys] my god [usr] no worries that's that's too long [sys] ok no [usr] ok [sys] worries it will be this evening [usr] all right thank [sys] thank [usr] you bye [sys] you [usr] bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes gas police speaking how can i help [usr] hi there we've got quite a strong sewage smell coming from our in our reception area we're [sys] ok [usr] at the em emerson site in [pii] i'm wondering if that's something you can attend [sys] ok do you have an account at all [usr] i don't think we do but we are set up you're on it would be through cbre [sys] cbr [usr] you are [sys] a all right you need to it's key accounts that isn't it you're a key account let me give you the correct number [usr] right perfect [sys] don't keep your moments it's triple three [usr] triple three [sys] 202 [usr] 202 [sys] 9876 [usr] 9876 [sys] ok thank you [usr] thank you very much [sys] bye [usr] bye now
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[sys] hello you're through to [pii] speaking how can i help [usr] hi there good afternoon my name is [pii] from dale maintenance just a quick one we've logged the job with yourselves today to go out to the bedford in 152 db i've just had a email come through now saying that this order has been canceled [sys] ok [usr] i've i've got your reference i believe if [sys] it's s [usr] you'd [sys] a 15 [usr] that [sys] 2 d sorry [usr] sorry [pii] [sys] a [pii] [usr] the bed [sys] it's the same we came out we've already come out it's successful checked all sinks no problem was found the flame was stored [usr] three [sys] [pii] came out today at about 12 45 [usr] that's what [pii] was talking about i think i believe i spoke with the engineer earlier all right then that's fine no problem [sys] all right all right no worries [usr] no worries thank you [sys] bye [usr] bye
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning thank you for calling [pii] speaking how can i help [usr] good morning i'd a quote and a possible appointment to clear my drains please my toilets well my water's not flushing from anywhere but particularly the toilets [sys] right what i can tell you is that the prices start at 100 and £70 including va t and in terms of appointment i'd need to book the job in first before i get access to the diary [usr] ok well you can't obviously [sys] did you want me to try [usr] you can't [sys] sorry [usr] obviously give me a specific quote then until what the job is do you can you [sys] exactly the engine they would come out they'd have a look at what the issue was and that's when they'd give you the quote it's just that the prices start at 100 and 70 including va t [usr] ok well i better book somebody cos it really needs doing [sys] ok i can have a look then and then i take it you don't have british gas home care cover for plumbing and drains [usr] no [sys] no ok let's have a look then what's the post code to start with [usr] [pii] sorry five [pii] [sys] is that [pii] [usr] no [pii] [sys] [pii] to let me have a look is that in [pii] [usr] yes [sys] i'm afraid we're not taking any more work on in that area at the moment [usr] why [sys] a lack of engineers if i'm honest [usr] ok right well you can in that case you can't help me [sys] no [usr] thank you [sys] no sorry about that good luck though [usr] bye thanks bye [sys] right take care bye
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online yes my name is [pii] how can i help [usr] hi there i i've just had a british gas engineer around just to change a zone valve for me and he has said you've got a slightly leaking un vented tank here you need to speak to my colleagues in dino [sys] ok do you have plumbing or drain cover with [usr] i [sys] british gas or air cover [usr] don't no my cover my my service and repair thing was boiler and controls he [sys] ok [usr] said speak to them because they might be able to do you a cover policy with a one off fixed price [sys] ok what's your postcode please [usr] [pii] [pii] [sys] ok and you said it's a invented cylinder issue [usr] it is [sys] the two really [usr] it's a violent cylinder [sys] ok i'm gonna give you a number to dial this is the local the local office the local dining office that will cover that area that will cover that area ok do you have a pet [usr] i will do in two secs [sys] no problem [usr] i do now [sys] it's 01603 722 [usr] 722 [sys] yep 592 all right all right no worries [usr] ok [sys] alright cheers [usr] thank you [sys] bye bye [usr] thanks [sys] bye [usr] bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to at how can i help [usr] hi good afternoon i'm calling from [pii] on [pii] [sys] ok [usr] i i just want to check whether any of your colleague or yourself can come at 11 o'clock for the partial blockage of our train [sys] right [usr] 11 11 30 in that time frame [sys] but the thing is that we can't give an exact time frame when [usr] no [sys] it [usr] no [sys] comes [usr] what time [sys] to [usr] no no that's fine around what i'm saying is between 11 and 12 we close at 11 o'clock we want somebody to come after our closure little face [sys] right [usr] her [sys] ok right i'm i'm sorry to say but it's not something that is guaranteed i mean i can book the job in for you and the local office they will be in contact and they'll let when when they can come and then see if you can work something out but i can't i can't say to you that i can get someone out for me differently from [usr] can you [sys] 11 [usr] can you check [sys] till 12 [usr] and let me know what i'm saying is can you check and let me know the reason [sys] i [usr] is [sys] don't [usr] if you can't [sys] i [usr] come [sys] don't i don't have the diaries you see i don't know how busy the engineer are you see i can only book the job and send the job over to them and then they will prioritize and [usr] no then that's fine then [sys] it [usr] i need [sys] it's [usr] the [sys] it's very difficult it's [usr] sorry [sys] very difficult this because we can't because we can't have exact because engineers they got jobs at the moment and they got to sometimes the job takes longer and then yes [usr] no no [sys] that's [usr] you [sys] why [usr] say [sys] we can't [usr] it takes longer [sys] say you [usr] may [sys] know [usr] be half an hour one hour but that's what i'm saying but that's fine i think [sys] what [usr] that you [sys] i'm [usr] know [sys] saying is if they are doing jobs now i don't know when they're gonna finish that's the thing [usr] ok [sys] all [usr] no that's [sys] i can [usr] fine [sys] do is is just send send the job to them and then they can they'll they'll call you but but i can't give you i cannot promise make any promises for you i'm sorry [usr] no no good good i think it's it's better to be straightforward no that's fine thank [sys] ok [usr] you very much thanks thank [sys] no [usr] you [sys] problem no problem [usr] ok [sys] alright [usr] bye bye [sys] ok bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon you're through to [pii] here at daniel how can i help [usr] hi my name's [pii] i'm calling from slatey list solicitors i called on the 21st of december to look to book in ac ctr survey report on a property that one of our clients is purchasing but we haven't heard [sys] ok [usr] anything yet i think they said they were gonna pass it over to the local office and someone would be in touch [sys] all right ok let me have a look and see what it's on here what's the postcode [usr] it's [pii] [sys] yep [usr] [pii] [pii] [sys] ok let's have a look and just confirm the first line of the address [usr] it's [pii] [sys] ok i've got that here i'm not too sure what's happened there let's have [usr] it [sys] a look [usr] was i left information it's an estate agent that needs to be called to to gain access to the property and they've obviously contacted us just to say that that no one's been in touch [sys] ok because the last update i've got was on the 21st of december where they tried to call to quote prices but there was no answer [usr] do [sys] but [usr] you [sys] it's [usr] have [sys] still open [usr] those prices there that you could just let me know now [sys] i don't i'm afraid [usr] right ok [sys] the office is open i could give you their contact number they should be able to run through that with you they've just not added that information [usr] all [sys] on i'm afraid [usr] ok what's the number [sys] it's [pii] [pii] [pii] [usr] and do i just give them the postcode and they can just bring it up there's no other info [sys] of [usr] ok [sys] course [usr] perfect [sys] if you just give me no that's fine [usr] ok [sys] ok [usr] all right thanks for your help thanks [sys] not a problem [usr] bye [sys] take care now
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon welcome to dino you're speaking to [pii] how can i help you [usr] hello there my name's [pii] i'm calling from national trust at bliley estate in [pii] we've [sys] hi [usr] got a [sys] [pii] [usr] problem with a blocked drain here and i'm hoping that we might be able to get somebody out today i don't know how realistic that is [sys] well let me ask you a couple of questions well just a few little questions [usr] yup [sys] if that's all right [usr] sure [sys] sorry there do you have any insurance cover on the estate with british gas or with anybody else [usr] no we don't no not for this type [sys] right [usr] of thing [sys] no that's all right don't worry at all and secondly is there any i know you said you got blockage is there any sewage that's being spilled or forced out or [usr] i don't think i know that's i i know you probably wonder why i hesitate it's because [sys] no not [usr] we've [sys] not [usr] got slow [sys] at all [usr] we've got slow draining toilets [sys] right yes [usr] but we also have surface water sitting above freshwater grates now those grates do feed into a combined drain but i don't think what is sitting above ground is sewage i think it's just that the fresh water is being blocked from being able to pass through [sys] no [usr] the combined drain [sys] that's fine [usr] i think the answer is probably no in a roundabout way [sys] no that's fine thank you for being straight with me i'll be dead honest with you then if you've not got sewage that coming out or spilling anywhere and if you've if the block block if the blockage hasn't take out if out sorry get my teeth in if the blockage hasn't taken out your toilet if there's still toilet to be used then we'll then we won't be get then we we won't get somebody out today weekend is it it's it's not far up a skeleton staff and it is emergency for every job that we do and o over the weekend [usr] right even if i felt it was an emergency it still wouldn't warrant e emergency attention from your point [sys] no [usr] of view [sys] i do [usr] no [sys] apo no i do apologize i have to be really honest with you it's i always [usr] well [sys] try [usr] that [sys] to [usr] that's [sys] be with [usr] fine because [sys] you [usr] i mean obviously i'm the customer at the end of the day if if you've got limited resources then obviously you've got to do that triaging and get the help where it's needed most ok all right well i shall have to keep an eye on that in case it the the the situation does escalate at the moment it's not really causing toilets to not be working but i'm just mindful [sys] right [usr] that's probably where it is gonna end up [sys] if it if it well if that happens call and if that happens and you still want to speak to us call us back [usr] ok [sys] we are here 24 well there's unfortunately not me but there's somebody on this line 24 7 tell you what we can always get somebody out for you [usr] ok ok all right fine it although the the surface water that's sitting there although that is connected to a combined drain you you wouldn't declare that necessary needing emergency attention [sys] no [usr] no [sys] i do apologize [usr] ok [sys] no we wouldn't sorry what's that [usr] i don't know if you're just hearing that [sys] i can hear i can hear her voice but i didn't [usr] just bear with me it's one of our cleaning staff advised me [sys] that's [usr] that we've [sys] all [usr] got [sys] right [usr] some [sys] don't [usr] blocked [sys] worry [usr] toilets hold on a second [sys] thank you very much where's he gone where's [pii] [pii] where are you [usr] hi there sorry for the delay right i'm just speaking [sys] no [usr] to the [sys] that [usr] cleaning [sys] no that [usr] team one of our blocks of public toilets that feeds into that combined drain all of the ladies toilets there are now backing up and don't won't drain [sys] that makes it a completely different kettle of fish face we can [usr] i wasn't [sys] definitely definitely [usr] sure i knew it would end up causing that problem but i thought it might take a lot longer to get there [sys] no no at least at least i did it while you're on the phone with somebody we can get this sorted out [usr] sure [sys] thank [usr] can you just hold [sys] you [usr] on for a moment i just need to get back to my colleague sorry just bear with [sys] yes [usr] me [sys] you're all right don't worry
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[usr] bye hello my love is there a you got two on two to i never did i get an a eight [sys] hello you're through to [usr] and [sys] how [usr] i'll just [sys] can i help [usr] hello bear with me one tip please that's gonna be 22 92 together can you bear with me two ticks sorry i'm also customer bring it to you sir on it [sys] what [usr] take 25 no that's enough darling don't worry i thought you just add that to me that there we go i'll be right with you love to your seats thank you much thank you hi sorry about that i was just chasing a call out this morning and the address is [pii] [sys] people is that [pii] [usr] sorry [pii] [sys] that is that number [pii] [usr] [pii] gallick close she's just come in the city [sys] it says cleaned out rain water gully and garden flow restored it's all been done [usr] it's all ok [sys] it's all been sorted [usr] brilliant ok there's no further [sys] no it's all good it was just the rain i think he let me just double check i think it was just the rainwater had obviously just overdone it cos it hasn't really been raining too much [usr] we cleared all the drains and everything brilliant ok thank you [sys] no worries [usr] i was just expecting a call this morning to see if there's anything anything we needed to address [sys] no [usr] ok [sys] no it's [usr] thank [sys] all good [usr] you very [sys] that's [usr] much [sys] alright take care bye [usr] thank [sys] bye [usr] you bye bye
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning fridge [pii] speaking to emperor how can i help [usr] hi good morning i'm calling from the byron hotel and i wanted to book the service to clean our drains please [sys] ok right a commercial property then [usr] wow good question you want the you mean the post code [sys] no no but it's a commercial property it's a hotel [usr] commercials i've got two of them [sys] ok what's the postcode please [usr] one is [pii] [sys] you got you've got two properties or two manholes [usr] no two properties [sys] ok double two and is the other one in the same area [usr] the other one is at eco [sys] what's supposed to die [usr] bear with me that is sw 59 nf [sys] sw five all right it's gonna be two different offices le let me give you two different offices cover them areas let me give you the direct number for both you'll be able to go over costs and availability [usr] bear with me [sys] thank you [usr] is this not from yourself [sys] it is from ourselves but we are the national office but they'd be able to go over the costs for commercials and that thing [usr] ok [sys] as well [usr] perfect no problem thank [sys] the [usr] you [sys] w-2 1 is the central [pii] office is 0203 [usr] 0203 [sys] 358 0420 [usr] yep [sys] that's for the w-2 the sw five is 0208 350 95 double one [usr] 95 [sys] 11 [usr] ok and are they two separate ones and they won't be they're covering because they it's [sys] there's [usr] different [sys] different [usr] areas [sys] areas there will be two different visits two different engineers there's different different offices cover each area there [usr] ok ok [sys] ok [usr] no worries thank [sys] right [usr] you [sys] take [usr] much [sys] care bye bye now [usr] thank [sys] bye bye [usr] you bye
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[usr] no [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi there [pii] said that how can i help [usr] it's we've got one of our drains blocked any chance we can have a call out today [sys] is it an external dream is that a phone sewage it most likely won't be today unfortunately with it being christmas and obviously the weekend handover as well it's most likely going to be until wednesday or thursday now [usr] right do any companies that are doing it today then [sys] not that i'm aware of no [usr] right ok then thanks then if [sys] thank [usr] you go i'll come [sys] you [usr] back to you thank you [sys] bye bye [usr] bye
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[sys] thank you for calling dina r to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update hello [usr] the [sys] [pii] [usr] phone [sys] speaking [usr] hello i wanted to speak to someone from di the rod in [pii] on the water [sys] that's me ourselves [usr] that's you is it all right ok i spoke to a young lady a while ago about booking a cctv inspection of a terra [sys] ok how can i help you [usr] when when have you got availability to be able to do this in walking on the water in top rock gardens [sys] i'm just looking now we could be able to get it done for the 27th of december [usr] right ok let me just look at that case that's on a wednesday [sys] yes [usr] ok that would be fine with us [sys] right [usr] but [sys] ok ok [usr] we need you to liaise with the estate agency there [sys] unfortunately we don't do that [usr] well they said that they do [sys] right is there access to the property [usr] well you'd have to go through the estate agent for that wouldn't you because they're the ones with the keys [sys] well it's if you ring up the estate agents if you tell them we could be on site between eight and 10 and they'll have to meet us on site [usr] just going back we can't do it on the 27th 0 hold on no problem i'll have to get back to you we've [sys] ok [usr] got [sys] then [usr] sorry
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes gas police speaking how can i help [usr] hi there we've got quite a strong sewage smell coming from our in our reception area we're [sys] ok [usr] at the em emerson site in [pii] i'm wondering if that's something you can attend [sys] ok do you have an account at all [usr] i don't think we do but we are set up you're on it would be through cbre [sys] cbr [usr] you are [sys] a all right you need to it's key accounts that isn't it you're a key account let me give you the correct number [usr] right perfect [sys] don't keep your moments it's triple three [usr] triple three [sys] 202 [usr] 202 [sys] 9876 [usr] 9876 [sys] ok thank you [usr] thank you very much [sys] bye [usr] bye now
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[sys] good morning [pii] [usr] hi there i wonder if you might be able to help i just [sys] correct [usr] had a plumber come out to my house about some leaking under my sink but she's just recommended calling [sys] no [usr] you guys [sys] i can [usr] because [sys] see that [usr] she thinks the issue is my outside drain is is blocking up she's put some limited [sys] i think [usr] rods sort [sys] i recommend [usr] of down there but she said [sys] that she go [usr] need [sys] to insurance [usr] the heavy duty stuff that you guys have got i wonder if that's something you might be able to help [sys] just [usr] with [sys] just ok and do you have cover for permanent drains with british gas [usr] i don't think no [sys] ok and where abouts are you [usr] dennis pis [sys] ok i've got this side of christmas now i'm afraid [usr] that's all right no worries ok i'll tell you what i might [sys] i did [usr] do [sys] explain [usr] is just [sys] to [usr] try [sys] her [usr] someone else and then i'll give you a call back [sys] ok no problem [usr] all right thank [sys] thanks [usr] you bye [sys] then bye bye [usr] bye
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online or chat to our advisers online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor good morning welcome to british gas my name is can i take your name please [usr] hi i was just wondering if you're able to get me a plumber in at my house tomorrow [sys] i can have a look for you now what's the problem you're having [usr] i think i think it's called water pressure as in the water's not coming out as strong as it should do it's low [sys] ok [usr] and it only just started [sys] ok [usr] today [sys] is that on all the tabs or just a particular [usr] no it's [sys] tabs [usr] just it's just the bathroom upstairs the tap the sink in my bathroom it seems fine then downstairs in the kitchen tap seems fine as well it's just the taps on [sys] in the [usr] on the bathrooms [sys] the bathroom [usr] a bit [sys] here [usr] it's just [sys] sure [usr] a bathroom one [sys] all right can i take your postcode please i can have a look at the availability in the area for you [usr] yes it's [pii] [pii] [sys] thank you very much and the first and address of the property please [usr] it's [pii] [sys] [pii] are you the property owner or tenant of the property [usr] i'm the property owner [sys] ok to have a look for you now [usr] thank you [sys] right because this bank this bank on the weekend we fully booked until next week [usr] i couldn't [sys] be available [usr] even shower [sys] for tomorrow for the next two days if i can take your phone number i can get the local office to give you a ring back cos they're currently closed at the moment if there's anything else we can do i can get them to give you a back tomorrow [usr] what tomorrow as in if there was an appointment [sys] it is [usr] mean or [sys] if there's anything else we can do for you we can give you a ring [usr] ok if that's ok if not how long would i have to wait next week [sys] at least we got next wednesday [usr] my god i'll just give you my number then [sys] isn't the number you dialed from now is it ending in [pii] [usr] this this number [sys] that's what i think we we've done some jobs for you before in the past that's fine i've got your details on your on your account anyway [usr] ok [sys] that's fine i can get get them to give you a ring back but i can give you a direct number for the local office as well if you've got a pen and paper there [usr] wait do i need to wait for someone to call me if there is a slot or [sys] yes [usr] do i have to call [sys] i'm just [usr] them [sys] saying if you want i can give you both i can arrange a call back for you but it obviously depends on how busy they are they might not give you a ring back but if you if you want obviously speak to them and you want obviously something earlier i can give you a direct number to the for them by the moment wednesday next wednesday is the earliest we have [usr] no that's fine i'll just wait for someone to call me when [sys] way before [usr] they're free [sys] that that's [usr] i hope [sys] fine [usr] i hope for the best it's not not i don't have to wait [sys] that's [usr] till [sys] fine [usr] week wednesday [sys] sure i'll for you ok [usr] thank you much [sys] thank you very much speak [usr] ok [sys] to you tomorrow thank [usr] thank [sys] you bye bye [usr] bye
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[sys] welcome to dino rod thames valley region please note [usr] 3 [sys] all [usr] p.m. [sys] calls are recorded [usr] maybe [sys] for training and monitoring purposes please choose from the following options press [usr] did you [sys] option [usr] that one [sys] one [usr] of these [sys] to [usr] guys [sys] book a job it's two for [usr] well [sys] accounts and option three for [usr] four [sys] anything else welcome to dino rod thames valley region is a franchise of dino rod experts in drain clearance and repair good afternoon [usr] hi good afternoon my name is [pii] i'm calling from in [pii] er i had some of the guys out this morning to look at [pii] some of my pipes in the kitchen they said to give this number a call back when i have some scaffolding scaffolding organized for them which i have [sys] right ok sorry when is when is the scaff holding organized for [usr] the scaffolding will be here and up by three o'clock this afternoon [sys] today [usr] today [sys] ok can you leave that with me [pii] i've got your phone number here is [usr] yep [sys] it [pii] [usr] it is because [sys] ok [usr] the boys [sys] leave [usr] who left [sys] that with [usr] here [sys] me i'll [usr] said [sys] just [usr] to call back and they'll get here straight away as soon as i have scuffled him up [sys] ok no problem at all can you leave that with me let me just make a few phone calls i'll come back to you [usr] all right lovely no problem [sys] cheers [usr] thank [sys] all right [usr] very [sys] then [usr] much [sys] thank [usr] bye [sys] you [usr] bye [sys] all right bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] talk to [pii] how can i help you [usr] good morning my name is i called one of your colleagues five minutes ago and they gave me your number the problem is i have i think it's a blockage in my warehouse it's coming down the pipe and ii i guess underneath is a blockage because the water is getting into the warehouse [sys] ok sorry when you phone when you say you phoned a few minutes ago and they gave the number for who this is you've come through to the main office the head office in [pii] is is that who you require [usr] no i'm looking for road in about the blockages and the stuff because i called them and they said i'm not dealing with that [sys] sorry this is [pii] in stock i don't know what you mean i can book a job it depends where you are in the country [usr] er leeds [sys] ok well that right that's that's why they just one second i'll just check for you s 10 i don't think did they say they weren't taking any further work at the moment [usr] no they're not dealing with the drain there were blockages [sys] exactly that's why they they're not they're not dealing with trains i don't know which number have you just phoned sir [usr] right not a problem [sys] there's not they're not dealing with they can't take any further work at the moment in the leeds area is that is that what you were told right who have you phoned now then i don't know what you mean did you [usr] no not a problem most likely i'll make a mistake don't worry thank you [sys] ok no problem ok sorry sir thank you
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[sys] good afternoon [usr] hi [pii] right it's [pii] here from circo norfolk irish hospital [sys] hi how are you [usr] and bad better days mate [sys] nice [usr] had a bit of a rain we had a heavy rain downfall here [sys] ok [usr] and it's it's the surface water manhole near our pumping station has blown [sys] right [usr] the lid off has flooded over into our pump station area [sys] ok [usr] and it's halfway it's halfway up the feeder pillar [sys] and it is is the is the pump still pump is it still pumping out or [usr] the the pump the pump will pump i'm just concerned if it does take them out we'll lose foul water as well as sewage i don't know whether you've got a tank or in the area you can just come and pump the water out for us [sys] we don't unfortunately we don't have any tankers [usr] right [sys] but what i've got i've got numbers i can give you four tankers that we use [usr] ok can you i haven't got a pen on me or anything down there can can you text them to me [sys] i can't [usr] have you got my mobile [sys] i can't [usr] on the phone [sys] unfortunately we we don't have me text unfortunately [usr] ok [sys] all i can say is they they're called one of the things we use they're called dfm that's delta foxtrot mother good [usr] bfm ok [sys] i'd recommend they they're probably the best ones for us that we that we use [usr] ok [sys] ok [usr] cheers mate [sys] no worries thanks [usr] yes can [sys] goodbye [usr] i can i can i order can i order them through you if i if i need to i i probably haven't got an account with them but i've got an account with you [sys] it's not something that we do unfortunately i know [usr] ok i'm gonna have trouble getting them on site cos i haven't got a account with them [sys] i said it's not something that we would normally do it's something we recommend to customers unfortunately [usr] hm ok all right ok [sys] ok [usr] cheers [sys] no [usr] bye [sys] worries thanks bye
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[sys] thank you for calling dino rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold hi you're speaking to [pii] how can i help sure is this your own premises and do you currently have british [usr] aye [sys] gas [usr] i've [sys] home care [usr] got [sys] for [usr] a drainage [sys] plumbing and [usr] problem [sys] drains [usr] in my house i wonder if somebody can come and have a look [sys] a british [usr] at it for me [sys] gas [usr] please [sys] home care policy ok can i just take the postcode of [usr] it's [sys] where [usr] my [sys] you are [usr] house can have what sorry no i don't that's can i remember that [sys] just send me your address please [usr] right it's [pii] [pii] [pii] [sys] and can i take your name please ok [usr] [pii] [pii] [pii] [pii] [sys] the best phone number for you please yes please [usr] phone number did you say [sys] and today [usr] [pii] [pii] [sys] and what was the problem [usr] [pii] sorry what's your name [pii] right ok [sys] ok do is it sink water is it [usr] i've [sys] toilet [usr] got [sys] water [usr] a water overflowing out the back drainage and it seems to be backing up into my bathroom as well don't know it's hard to tell [sys] and does anyone in your house have any vulnerabilities it does go down as an emergency for today what will happen is that the guys themselves will call you when they're on the way [usr] possibilities [sys] they'll [usr] no [sys] come round and this will go to your local office which i think no [usr] where where excuse me where are you based [sys] all right bye bye [usr] right are you telling me you're not based in there right ok i'll try i'll try a local guy then forget it thanks
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning for design air [pii] speaking how can i help you [usr] hi there i wonder if you can i need to get i would to get somebody to come out and and look at our drains [sys] ok [usr] out the back of the property we've had a we've had a couple of issues in the past we've got a downstairs loo and occasionally when the drains get a bit blocked it's an old victorian property normally i can fix it if what i mean by picking up the manhole cover it's where two drains meet out the back of the house that sometimes it toilet paper and stuff gets clogged up i've just lifted it up because i've heard the gurgling again in the sink in the downstairs toilet when it gets blocked up it's when you flush the loo it's it's water gurgling in the in the sink and [sys] ok [usr] i just we just lifted it up to have a look at it and it wasn't what i thought where where previously it was it seems that there might be a blockage further down the drain but i obviously haven't [sys] ok [usr] got i haven't got the equipment to unblock it or to we've had people out previously where they've come from the water company i think affinity or thames water i can't remember now but the weird thing with our house is that we we live in a semi and for some reason i can't i don't quite understand the the part of the drains that are on our property are not covered by them i don't know because we're the end of the line or something i think they were saying or [sys] ok [usr] if the problems with my neighbor which it could be because our our drains come out of our house round the back and they run out onto the road if you into the road through through our neighbor if you see what i mean [sys] right is it a shared drain [usr] it's shared it runs at the back of our house behind our house into our neighbour's garden around the side of their house and then down onto the road if you see what i mean but i've just looked and i can't obviously i can't see where the it's further it's somewhere between where i can see and it may well be on our side of the the the drain it might be on theirs i don't know but but i i think i spoke to somebody from your company before and they were very they very kindly advised me to obviously if i go through you guys then i pay for it and they said well you might wanna contact them because of they might be responsible and they did send someone out and they they they they they sort it out for us but they said next time if it is on your side of the if it's on your property then you'll you'll you'll you'll have to find you'll have to either pay them or somebody else [sys] ok what we do we don't do is we don't deal with shared drains i'm not quite sure last time who you spoke to what they said but we don't deal with shared drains it's private drains we do [usr] well my mine mine is private on on my on my on my property if you see what i mean it's my responsibility [sys] ok all right it's not your neighbor's responsibility it's not it's not it doesn't go with his drain as well he has a separate one [usr] i i think i [sys] ok [usr] think i think i mean i don't really know i don't really know how to explain it but but i know all i know is that we're responsible for for our drainage [sys] ok you're responsible ok it's not a shared drain it's your drain only [usr] and it's our drain that runs through their properties but it's still our drain it it's our drain but it does run through into our neighbors if you see what i mean [sys] right [usr] and [sys] i'm right i'm gonna pop in a quick call sir i'm gonna ask my manager if we can do that because i'm not quite sure if if it's your dream he runs with someone else's property if we can do that but normally if it's a shared dream we don't but i'll just get in contact with my manager see what he says [usr] all right thanks [sys] what [usr] but
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[sys] welcome to down road please note all calls are recorded to route your call effectively please select from one of the following press one for any ongoing plumbing or drainage job bookings queries or eta s press two for accounts press three for any other queries thank you hello [pii] [usr] hi i wonder if you can help me i phoned up about an hour ago and i booked a job in for monday but i don't know if i've booked the job in or whether i've just booked for an engineer to go and have a look [sys] ok [usr] what [sys] what [pii] god is it [usr] it was l a 62 d a [sys] thank you miss [pii] [usr] that's it [sys] it's have a survey done and it's been booked for two hours [usr] right i've now got another issue sorry about this [sys] right [usr] i've got something here from united utilities that say we've got to request for permission to carry out a cctv investigation [sys] right [usr] is that normal [sys] is it a shared dream [usr] it's a rising man [sys] right ok just bear with me i won't be a second [usr] thank you [sys] i'm just gonna pop you through to somebody that can advise you a lot better than i can all [usr] thank [sys] right [usr] you [sys] i won't [usr] much [sys] be a second [usr] thank you [sys] thank you hello [pii] speaking [usr] hi [pii] i wonder if you can help me i phoned up earlier and i booked in a survey of a a cctv survey but i've got to get i've got to get approval from united utilities for you to carry out this survey [sys] who's told you that [usr] united have got a letter from them here [sys] you've got a letter from them they've got to give us approval to do the work right ok [usr] it it's a rising main that goes through that garden of one of my clients we're building anywhere near it we've we've done the 3 m we're 3 m away from it but we've still got to do cctv before and after the build and then it just says when counting out any investigation of cctv work please fully complete the request for permission to work on this public sewer and return it and we've got to get approval [sys] right i'm struggling if you're building nowhere near it why you've got to do that because normally it [usr] i [sys] it [usr] know [sys] would [usr] you'd [sys] help [usr] normally [sys] me ma [usr] do it i know it's because it's a rising main [sys] and how how long is the because a lot of time the man is very hard to survey because [usr] well [sys] because [usr] this is [sys] the [usr] where [sys] fact [usr] we [sys] it's pumped [usr] all go [sys] it can pump it a long long way [usr] this is where we all got to we know that it pumps from the bottom of the road to i think it goes into a mammal in the next garden but my builder [sys] well [usr] is not convinced i don't know 4200 m [sys] up 200 m yes you're gonna and it's 100 mil part no doubt that makes it tricky as well because of the length of the run it's the cable to survey it might not be sufficient to go the full distance unless there's a chamber in between [usr] there's a couple i think there was er wait a minute i have got the now drainage or something that one minute you wouldn't think that would be hard would you [sys] i would cos they're very good at it [usr] no i don't know i it's 100 it's 100 mil cast iron [sys] right and [usr] time [sys] it's about 200 m length [usr] er well i'm just thinking from the bottom of the road each plot's about 10 m 10 2030 40 50 60 70 70 m maybe [sys] right that might be doable the the next thing is as long as there's access into the pipe at the bottom of it the top of the the rain main is a covered man from a pump you need to be able to take the pump off to get into it to camera because the fact that it's arousing men is that unless you come back downstream if you can get permission off your neighbors [usr] well i think it goes into the it it looks to me it absolutely looks to me it goes into the next door neighbor's manhole and another builder ever looks for me i'm the architect and that's where i sit and all this it definitely goes into the manhole in the next door neighbor's garden and [sys] well [usr] i [sys] if it goes into the man or the next door neighbor's garden that might be where it stops being a rousing man it starts being a [usr] it goes back to [sys] na [usr] a normal one [sys] na natural floor drain [usr] well it then goes into a 4 50 vc whatever that is [sys] the vid clare 4 50 vid clare that's a standard clear part then it sounds it's going that's where it discharges back into a normal natural floor drainage [usr] right [sys] the do the deal that you got yourself is that you add to it cos we can go all the way through rig mal and then they'll say you can only use explosion proof equipment ec whatever it is related equipment [usr] that's in my letter [sys] ex we don't carry that equipment it's far too expensive for us to purchase for the amount of work we get from it it doesn't warrant the amount of the amount of work it gives us whereabouts are you [usr] we're in [pii] [sys] you're in [pii] it's a pity we won't be able to help you on that one i can i can give you details of somebody who might be able to help you [usr] ok that will be brilliant thank you [sys] he's based over at [pii] he might let me just find my phone [usr] this is ridiculous it's absolutely ridiculous when you're not even going anywhere near the damping [sys] that's what they love to do well i i've lost my [usr] see i started trying to fill this this form in but it's completely beyond me [sys] they're difficult aren't they [usr] well and now it's asking me all sorts of things of can i work in compound spaces is deeper than 1.5 [sys] y what they tend to do is they want to use sapphire drainage is why you were brought in at the other it's an independent company safari is extremely expensive [usr] right [sys] they're in cos with each other and they tend to be the ones that have all the explosive for equipment and if you can't do it you'll say to them you'll you'll discuss it with them and eventually they just say well there's a number here for someone who you could use but they are extremely expensive [usr] and [sys] but [usr] you do what [sys] i [usr] you get sorry [sys] i will see if i can find this number for you [usr] they say full consent can only be given and evidence provided to a building control officer it's a cctv survey the effective service submitted to you u before and after construction for comment and no damage has occurred [sys] that's pretty normal isn't it on a on a build but usually you're just going down the drains [usr] a normal [sys] from [usr] dream [sys] your property and you could go up to the boundary and down to the boundary and everything's fine you're in private land you can do that but as soon as it becomes a shared drain they they get a bit twitcher [usr] well [sys] but [usr] this [sys] i've got [usr] is [sys] a number [usr] sorry this is only in our land [sys] but because it runs through from the neighbors it's shed [usr] ok [sys] that's [usr] to be [sys] what they [usr] all trains come through from the neighbors are they [sys] not every time no because sometimes it say for instance you're in a semi-detached house your your back of your house your father might come out and go to the side and then go down to the road where that makes it private however sometimes your neighbors comes across [usr] yes [sys] and joins in with yours it's it's it becomes shared it's really weird say for instance your toilet rest bend to it connecting on to the main line that's private if the neighbors toilet comes into it at that point that's when it becomes shed or when it comes on your boundary fence it's very it's very it's a very gray area [usr] brilliant [sys] it's a it's a pain because we have to go out and then you you can't prove it sometimes till you've unblocked it and then they say well why are you working on our drones and you go well we didn't know until we've unblocked it that it was shared but i've got a number for you here [usr] brilliant [sys] a gentleman that might be able to help you [usr] ok [sys] let's have a look it his name's [pii] [usr] [pii] brilliant [sys] [pii] [pii] [pii] or his company is waiting for drains but they they do a lot of work for the utility [usr] cuu [sys] services et cetera [usr] that's [pii] [sys] yes [usr] brilliant that's helpful thank you [pii] thank [sys] not [usr] you very [sys] a problem at all thank [usr] thank [sys] you [usr] you [sys] bye [usr] bye [sys] bye [usr] bye
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good afternoon you're through to british gas [pii] speaking how can i help [usr] hello [sys] hi [usr] a for [sys] there [usr] a for not british cars [sys] right you for some i think the office is closed we usually take any out of our call out of hours calls for them [usr] well i haven't got a problem with gas i got a problem with my toilet [sys] certainly is there a blockage in the toilet or [usr] there's a snake in my toilet [sys] did you say a snake [usr] yes big one sticking his head out can't [sys] wow [usr] use toilet i don't know what to do [sys] and do you have another another toilet in the house or ok i think this probably might be might require some a fire brigade or something but what [usr] therefore [sys] i will [usr] for both [sys] do [usr] that's for the [sys] because [usr] not for toilet [sys] cos [usr] right [sys] normally we we book we book out blockage blockages in a drain [usr] normally you're doing [sys] a [usr] the gas you're a british gas [sys] that's right that's right you come through to british gas [usr] well no i [sys] and what [usr] do [sys] happened [usr] i do [sys] not [usr] i haven't [sys] what happens [usr] got a problem [sys] is that [usr] with my boiling have i [sys] makes sense what happens with dino or when they when they close this time of night [usr] yes [sys] we do we do on demand one off one off repairs for [usr] alright [sys] them [usr] you would [sys] where we can book where we [usr] beach [sys] can book a [usr] you beach [sys] if that's if that's how you want to put it [usr] yes [sys] but [usr] the [sys] i think in terms of snake i'm not sure what what to do with that one ok [usr] when [sys] what i'll do [usr] i tried i tried to your toilet anyway and i crush it but it's too big it's blocked hey [sys] i must have [usr] he [sys] there [usr] he he's [sys] what i'll do let [usr] he's [sys] me [usr] jumping at me trying to bite me [sys] wow i think this one [usr] does [sys] will probably [usr] look it it looks snake from jungle very big [sys] ma massive let me let me get some advice on this one [usr] it [sys] because i think this one will pro will probably will probably require somebody else but let me put you on hold a minute while i get some advice [usr] but don't put me on hold because i haven't got much time because he's bit me and it's poisonous and [sys] well [usr] i need [sys] do [usr] to [sys] do you [usr] phone [sys] wanna [usr] i need [sys] do [usr] to [sys] you wanna [usr] phone [sys] call [usr] the ambulance [sys] no worries i'll let you go then call call the ambulance i'll let you go [usr] well are you still coming out [sys] and to be honest i know there's not gonna i know drains probably the even if we organize a drains engineer they're not gonna be need some a specialist person [usr] a drainage [sys] i think the best [usr] engine engine [sys] thing [usr] here [sys] in the if you've [usr] it [sys] been [usr] is [sys] there [usr] just [sys] then call call the ambulance [usr] the toilet needs jetting i know what i'm doing i am a drainage [sys] the [usr] engineer myself but i'm not at work i'm retired [sys] ok i think i think obviously you need some an animal animal specialist or something to get [usr] the [sys] the snake out [usr] thing i've told you this already you bastard you don't know what is [sys] don't [usr] a gas man [sys] you don't need you [usr] i'm [sys] don't need to [usr] drainage [sys] swear at me please [usr] man [sys] don't don't [usr] and [sys] use [usr] i'm [sys] that [usr] telling [sys] language [usr] you [sys] with me please [usr] don't you talk to me this put manager [sys] i think [usr] on for [sys] i think if you don't need to use language this please please don't don't you don't need to swear at me [usr] i'm speaking your language you bastard [sys] i i think [usr] to [sys] i'm gonna turn and minute the call bye [usr] it needs checking your password [sys] bye
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[sys] thank you for calling [usr] for calling [sys] dino rod [usr] dino [sys] partnered [usr] rod partnered [sys] with [usr] with [sys] british [usr] british [sys] gas [usr] gas [sys] calls may be recorded for [usr] for [sys] quality [usr] quality [sys] and training [usr] and training [sys] purposes [usr] purposes [sys] if you need any help with the drainage [usr] if you need [sys] problem [usr] any help [sys] press [usr] with the drainage [sys] one [usr] problem [sys] if [usr] press [sys] you require [usr] one [sys] our plumbing [usr] if [sys] services [usr] you require [sys] press did [usr] right [sys] that you can now book [usr] did [sys] drainage [usr] that [sys] services [usr] you can now [sys] online [usr] upgrade it [sys] or [usr] services [sys] chat [usr] online [sys] to our advisors online [usr] or [sys] in a few easy [usr] online [sys] clicks [usr] in a few [sys] visit [usr] easy [sys] dino [usr] clicks [sys] dot com for details [usr] dot com [sys] alternatively [usr] for details [sys] please hold [usr] alternatively [sys] and your call will [usr] please [sys] be transferred [usr] hold [sys] to [usr] and [sys] a customer [usr] your call will [sys] service [usr] be transferred [sys] advisor [usr] to our customer service line [sys] please hold you're through to [usr] no [sys] [pii] my name is [pii] how can i help ok [usr] hi it's [pii] calling [sys] for [usr] from manchester [sys] if [usr] rust [sys] you [usr] company [sys] want a quote you would [usr] er [sys] probably need [usr] have [sys] to speak [usr] a er a blocked [sys] to the local [usr] surface [sys] office [usr] water [sys] bear [usr] drain [sys] with me a quick [usr] our yard [sys] second [usr] area [sys] what [usr] just wondering [sys] is [usr] how [sys] the [usr] much it would cost [sys] postcode [usr] to [sys] of your [usr] unblock [sys] property [usr] that [sys] your property [usr] er m 22 [sys] right do you have a pen and i'm gonna give [usr] x [sys] you the number [usr] r [sys] to the local office no problem it's [pii] [usr] and then [sys] [pii] [usr] ok one minute [sys] [pii] [usr] ok 161 [sys] all right no worries cheers [usr] ok [sys] take care bye [usr] 429 [sys] bye [usr] great i'll give them a ring now thanks pal bye bye
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[sys] hello you've reached how can i help [usr] hello i'm sorry to call you early but it's just a query at the moment but i live on [pii] and one the lady who was acting as manager at the time suggested if i have a problem to give you a ring but it's not the plumbing side of things it's electric the i've got a of course i've got an electric shower in the bathroom there's a a light and the light went out yesterday for the first time i had friends trying to get it unscrewed and and they couldn't unscrew it i've just called the people who put put it in and unfortunately he thinks i'm gonna have to have a new thing i'm wondering do of any or are you an electric electricians as well [sys] no we're just drainage [usr] you just would you happen to know well as i say you did come out on this particular one when it was a somebody i think they had a blocked toilet or something but mine as i say it's nothing to do with anything that would of any local electricians because the gentleman i spoke to cos they're from quite a way away said you you do i'm i'm a senior citizen i've got a bad tip i need the light to be on another bad hip now have you got any local electricians that you could recommend [sys] er not that i'm aware of no [usr] no ok thank you for your time [sys] no worries thank [usr] bye [sys] you bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling dino you're speaking to [pii] how may i help [usr] hi [pii] it's [pii] calling from first port retirement can i log a plumbing job with you there please [sys] have you got a are you a key account [usr] do you want me to email you [sys] you will need to email them yes and i've just put you through to account just bear with me [usr] no problem thank you that's what iiii [sys] you just go a momentary [usr] i [sys] hold [usr] that's a all right no worries thank you [sys] sorry what were you gonna say [usr] no no is it just [pii] [sys] but i can put you straight through [usr] ok that'd be great thank you [sys] alrighty you just go on hold for a moment [usr] no worries thank you [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us good evening [pii] how can i help [usr] hi it's [pii] calling from first retirement i just need to book a key account job if that's possible [sys] can you just email to us on [pii] and we will book straight away [usr] no worries at all that's absolutely fine thanks [sys] cheers [usr] much cheers [sys] thank [usr] bye [sys] you
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[sys] thank you for calling dino rod partners with british gas [usr] yes [sys] please [usr] you're right [sys] listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes mister speaking how can i help [usr] hi my name is [pii] i'm calling from building maintenance services i believe one of your colleagues sent a job over to yourself regarding a call out for one of our sites [sys] ok [usr] i've got the po here she sent it yesterday [sys] right [usr] over [sys] ok [usr] to [sys] we are you a key account [usr] yes [sys] you've come through to the chargeable [usr] hope's best [sys] job line let me get a number for you [usr] yep [sys] are you just chasing the job or [usr] well we raised it yesterday and we needed a call out for it and we can't really see that anything has been done with it because our client is still asking when it's gonna be coming [sys] right let me let me give you the number for the key accounts just bear with me it's [pii] [usr] thank you ok yep [sys] [pii] [usr] yep [sys] [pii] [usr] perfect thank [sys] ok [usr] you very much [sys] thank you bye [usr] thank you bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name's [pii] how can i help you today [usr] hiya i was just wondering if i could arrange a call out because i live in a block of flats and the external drains have overflowed on the property there's sewage coming out outside our property and this ha this happens fairly often and it's normally a block that someone's flush wipes down the loo and it just needs to be unblocked [sys] right ok when you say it's a block of flats is it your drain that's affected especially or is it the actual the whole block of flats [usr] it's the whole block what happens is dino rod normally come out and they will drain the external drains it's not flat specific [sys] no problem could i have the postcode of the property please [usr] it's [pii] [pii] for [pii] [sys] thank you could i have the name of the block of flats [usr] [pii] [sys] right with that ok i got that no that's fine and could i have a site contact name and site contact number please [usr] [pii] and it's [pii] [sys] [pii] [usr] [pii] [pii] [sys] thank you and it's a blocked external jin [usr] and if if possible if we could i don't know if we could get someone out tomorrow to have a look at it [sys] that's fine i can definitely have a look at that for you [usr] ok great [sys] is there anybody at the property that's classed as vulnerable that could be affected by these issues [usr] no i we've got an another a a different path that people can use instead of walking by the the drain i think we should be ok until tomorrow [sys] and is the brain overflowing [usr] yes [sys] and is that with sewage or waste water [usr] it's [sys] right no problem ok i'm just going to get the availability up for you please bear [usr] ok [sys] with [usr] great [sys] me [usr] thank you [sys] we need somebody for tomorrow [usr] yes please [sys] i've got all day appointment for [usr] ok [sys] tomorrow or i also have an afternoon appointment which is between one and six which would you prefer [usr] and when you say all day what [sys] that's between 8 a.m. and 6 p.m. [usr] ok da da da i maybe 1 p.m. and six pm if possible [sys] one between one and six ok as soon as i confirm this booking you will receive a text message which will contain [usr] ok [sys] your booking confirmation we will also contain a booking reference number just in case you need to contact us and the engineer will also give you a ring when he's on his way as well just [usr] ok [sys] to let he's on his way [usr] ok great [sys] and [usr] thank [sys] that's [usr] you [sys] all booked [usr] much [sys] in for you [usr] amazing [sys] thank you [usr] thank [sys] much for [usr] you [sys] your call have [usr] thanks [sys] a good day [usr] and [sys] bye [usr] you [sys] bye [usr] bye bye
| 9Sales Lead
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage [usr] you do a co [sys] services [usr] and blow [sys] online [usr] it down there [sys] in [usr] yourself [sys] a few easy clicks visit dino.com [usr] i've got [sys] for [usr] a car [sys] details [usr] about [sys] alternatively please hold and your call will be transferred [usr] on the street [sys] to [usr] there [sys] a customer service advisor [usr] be back soon i'm [sys] we [usr] to [sys] record [usr] it [sys] calls for quality and training purposes good afternoon you've reached animal [pii] speaking how can i help [usr] hello do you have people coming out today or tomorrow [sys] is what's it for what type of word is it for [usr] my drain in my back garden is blocked well the drain in the front garden but it's causing the back the drain in my back garden to overflow into my back garden [sys] what what's fun is it wastewater or [usr] pardon [sys] soda is it wastewater [usr] jamie [sys] or
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good evening you're through to british gas my name is [pii] how can i help [usr] well obviously a block train where where about you or do you have local people today i'm [sys] is it outside [usr] it is yes [sys] it wouldn't be tonight [usr] no i don't think what [sys] do you [usr] time [sys] have a home [usr] is [sys] care agreement [usr] no it was the first time i rang you [sys] ok you're looking for a chargeable repair [usr] i'm sure it's gonna have to be with it [sys] ok are you covered just a a quick question are you covered with your home insurance [usr] i would imagine yes [sys] cos we won't be able to get out tonight did you want to check with them first [usr] well if we do that there that'll be fair enough we'll have a look at that there then and see whether we can get something sorted out ok [sys] all right [usr] all right lovely cheers thanks for your help [sys] all right thank you bye bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did you [usr] coach [sys] know that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino [usr] i [sys] is [usr] know [sys] one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers with good afternoon thank you for calling dino [pii] speaking how can i help [usr] hi did you say your name was [pii] i spoke to a guy called [pii] is it is is he there [sys] charge [usr] todd [sys] what department does to work in [usr] he he he works in the plumbing and dr drainage it was with regards to a tap in the garden that was that is leaking [sys] he's probably at the local office right [usr] right [sys] what's the post code i'll see if i can find the number [usr] it's it's [pii] [sys] let me have a look see who that would be [usr] are you not based in [pii] [pii] [sys] no i'm not no i'm in [pii] [usr] ok my gosh ok [sys] but i've got the number taj must be at [pii] i've got his number if i can give it to you [usr] yes please [sys] have you got a pen it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] and [sys] correct [usr] he's he's at the he's at the he's based at the [pii] office that's [sys] correct [usr] what [sys] that's the that's the number [usr] alright that's the [pii] office ok then [pii] thank you for giving me [sys] that's [usr] that number [sys] ok you're very [usr] thanks [sys] welcome [usr] bye bye [sys] take [usr] bye [sys] care bye [usr] bye
| 9Sales Lead
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[sys] thank you for calling dina rather cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update good morning [pii] [usr] hi there it's [pii] at pro drainage hi [sys] hiya [usr] you've covered quite a few jobs for us in the past and i've got another one here [sys] all [usr] in [sys] right [usr] hr seven is that an area [sys] i've got it is an area we [usr] not [sys] cover [usr] today [sys] but there's nothing i can do now until the new year i'm afraid we're i don't know what's happened we're absolutely bloody [usr] do you [sys] round [usr] know what i think it might be that another company we use in your area they're not open [sys] that'll be why then [usr] i'm just because we've never had a job in hr it's always been wr i'm just trying to see who would cover it and there was another company midland sur maintenance [sys] ok i don't know them but what we normally find and obviously this is just gonna seem complete horseshit and i'm sorry but what we normally find with the hereford jobs that we get in nine out of 10 they're all welsh water [usr] this one's at a fuel station [sys] ok no i've got i've got nothing left until i mean we could do it but it's not gonna be until the new year now [usr] no that's fine leave it with me i'll see what i can do [sys] ok [usr] all [sys] all [usr] right [sys] right no worries [usr] that's [sys] sorry [usr] all right [sys] about [usr] thank [sys] that [usr] you anyway cheers [sys] thank [usr] bye [sys] you [usr] bye [sys] bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to [pii] at dining road how can i help [usr] hello we've got a blocked kitchen drain outside out an outside blockage we've tried to book it online but there are no con no slots available today we are on a a pre a preferential emergency number because of our age and medical conditions and i was phoning to see if you were able to help us [sys] do you have british gas home care cover for your plumbing and drains [usr] no we're not with british gas but we have it with the is it the water company or somebody who i can't remember which one it is now the the thing is it's not a difficult drain to unblock if i i've unblocked it in the past on my own but the problem is that i'm not well at the moment and i can't do it [sys] ok is it domestic property or commercial [usr] it's [sys] sorry [usr] a domestic property [sys] and it's a block kitchen thing didn't you [usr] no no it's [sys] you [usr] not [sys] said [usr] no no no you didn't hear me right it's not a kitchen sink it's the drain drain that goes from the kitchen sink and it's outside and it's a au bend into the sewer pipe that's blocked [sys] ok the soonest we'll be able to get an engineer sent out to you will be on thursday the 28th onwards [usr] ok fine no i'll leave it then thank you very much bye bye happy [sys] thank [usr] christmas [sys] you take [usr] ha [sys] care bye [usr] happy [sys] bye now [usr] christmas [sys] merry christmas bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage service online in a few easy click visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls quality and training purposes dino is one of the [pii] leading plumbing and drain services from block drain to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 20 hello you're speaking to [pii] at on demand how may i help [usr] hi my name is [pii] i've got a problem at home with water leaking into our cellar is that something that that you would be able to have a look at [sys] when you say water is leaking in is that rainwater from outside or is it from a pipe that's leaking [usr] ii i really don't know to be honest it's its water is coming in just at the edge it's near some of the down pipes for the bath and shower and on [sys] right [usr] but i i don't know whether it's coming from there or not [sys] have you noticed any blockages or sinks and things slow to drain or is the flooding around the downpipes [usr] there there's no not particularly flooding round but no we haven't noticed anything wrong with draining away from sinks [sys] right i mean is it possible it's just rainwater because we've had exceptional rainfall over the last few days is it possible it's something to do with that or was it there before [usr] well i think he's been there for a little while it's it's to be honest it's become more noticeable because we we put an extra light in further into the cellar and and it seems to have shown up the the fact that the the water is has well water has been coming in now i suppose it could be rain water but i really don't know where it's coming from [sys] right ok i mean it's always a tricky one we could send the drains person out to check the drains have you lifted your manholes to see if there's any recovers to see if there's any blockages in there [usr] no we we had someone else out to have a look and they they brought one of these cameras put down the the the drains and they they to be honest they said they couldn't find anything to [sys] right ok it would probably [usr] book [sys] be pointless sending a drains person out then if if if there's been a camera down there and they can't see any blockages i mean we could send a plumber but do you have any fresh water pipes that run under the the main supply pipe or anything [usr] no but i i it does yes the mainly pipe does run through there but i can see that the main supply pipe it it is quite visible there's no leakage coming [sys] from [usr] from [sys] that [usr] that [sys] right ok [usr] it for from my point of view i'm far from expert the leakage seems to be coming from the outside in through the the wall and into the cellar [sys] right ok i mean if it's coming from outside it could be surface water that just trickly in that's paying its way in cellars can often be very damp unless it's specifically near where there's a drain pipe but as i say if you've had a camera survey and they can't see anything wrong with the drain i'm not sure whether we could do anything different to what's already been done [usr] well the first one the first one that came along the the the chap who came out with the camera thought he could see something but when he referred it to his boss he thought he might have to dig then he said that it wasn't a problem that i really don't know [sys] i'm not sure we'd be able to offer you any more than what already been done it might be the best thing might be to get the builder and to dig down outside and see if they can see anywhere there's any ingress of water i mean fellas are notoriously difficult to s from damp anyway and especially with all this rain where we [usr] ok thank you for your [sys] ok [usr] help [sys] as i said i i'm not sure we'd be able to do anything in that particular case from what you've told me i'd never speak to a builder about it [usr] i was i was i was somebody that that i can have a word with that's good it's a good idea hey thank you for that [sys] ok no problem thank you bye [usr] ok bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three do that you can now book plumbing services online in a few easy visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at down on land how may i help [usr] hello we're in [pii] and over the last few weeks our neighbors had water from their their different along the front of the road we've got we've all got our own different water supply coming in from the mains separately the three houses got it separately we've had some damp patches up the walls but then we've moved the panels at the front of our kitchen furniture which is downstairs and it's sopping where it's three quarters of an inch of water down there which we've what's up but obviously it's come back straight away we don't know whose house it leaks from we've had who do we have round m we had do train doctor round but they said that there was no way they could find out where the leak was coming from and even if it was they don't do leak detecting stuff and we just wondered if you do we've got someone booked but they can't get here till next thursday [sys] have you spoken [usr] i don't [sys] to the water company the local water company [usr] we have this it's not it's not from their part i guess it's if it is ours it's somewhere between street the pavement and our i i guess [sys] you're breaking up quite badly i can hardly hear you [usr] we have [sys] is it fresh water [usr] taken them round [sys] or is it wastewater [usr] it's clay it's fresh it's [sys] it sounds [usr] fresh [sys] that the that the water supply pipes failed [usr] the sports have failed or [sys] well if there's fresh water leaking it sounds as if there's there's holes or damage to the [usr] pipework [sys] fresh [usr] coming [sys] water pipe [usr] in [sys] coming into [usr] that's [sys] property [usr] what we think it might be but next the next door and the next door to that they've had it worse than we have but we're we're just not sure we think it might be our pipe but we don't know they've got next door's got a water meter they've turned their stop took off and the meter stopped whirring round the least definitely not coming from the house in the middle where [sys] right [usr] the house in the right there's a stop clock in the street for our house and then we've got another one just as you come into our basement but that one is completely stuck and it won't move and we've had people in before trying to move that when we had the central heating time but we just don't know where the leak's coming from [sys] right [usr] i just [sys] ok [usr] wondered if you've got availability for anyone to come now we're in [pii] [sys] for leak detection it's probably better i get you through to the local office to discuss it what when and if they can do anything what's the postcode [usr] ok is ip 12 [sys] yes [usr] one a x [sys] the local plumbing office their phone number clearwater anglia but they answer the phone as i know i've got their number have you got a pen there [usr] if you just hold on a sec sorry sorry [sys] right [usr] got it [sys] their phone number is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] and that's just [sys] clearwater anglia [usr] i [sys] but [usr] mean [sys] they'll answer the phone as i know give them a ring and ask them what their availability is and what they can recommend how much they'll [usr] ok [sys] charge for leak detection et cetera if they think they can do that [usr] go ahead ok [sys] and [usr] that's great [sys] then see [usr] thank [sys] if [usr] you [sys] they can do anything before next thursday they may or may not be able to i don't it's best to [usr] right [sys] speak to them directly on that [usr] ok thank you very much [sys] you're welcome thank you bye [usr] thank you bye bye bye
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[sys] good afternoon calling [usr] hello hi there can you hear me i was doing the blog can you send me somebody [sys] sorry you cut out there sorry [usr] i need somebody to come and have a look my paints are blocked [sys] all right you phoned the wrong number [usr] ok [sys] do you want me to give you the number [usr] can you talk to me [sys] what i can't pass you no [usr] alright [sys] sorry [usr] ok what's the number [sys] it's [pii] [usr] ok [sys] [pii] [usr] [pii] [sys] [pii] [usr] ok that's ok i'll call him thank you [sys] ok thanks bye
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[sys] thank you for calling dino plumbing yorks and links please note all our calls are recorded for training and monitoring purposes please wait to be connected to the next available member of our team thank you plumbing [pii] speaking how can i help [usr] hi there i just wondered if i could get aaa price please for someone to come out and detect a leak at my property [sys] well it's it's £90 per hour [usr] hm [sys] labor but it depends on how long it takes him to to find the leak [usr] right ok that's the thing ii i don't know where it is i've been served i've been given a section 75 notice from yorkshire water saying that they think that there's a a leak on my supply pipe but i i've not got a clue where that could be [sys] you don't know whether it's external or internal [usr] i don't know they've they've said that it's after the meter position it's it's it's it's on my pipe apparently but there's obviously a section [sys] if it's [usr] that [sys] after the meter it's on the external water supply outside is it under a drive or a garden [usr] er well i'm in an apartment block and i'm in ground floor apartment there's a there's aaa walkway leading up to the front door and i i imagine the the feed runs up there somewhere [sys] unfortunately that's not something we can do we can do all internal plumbing but that's a a major external dig to do the outside water supplies [usr] right [sys] and that's [usr] ok [sys] not something we [usr] but [sys] do [usr] i mean ii i don't know if it's on that section of pipe or whether it is something that comes inside but that that's what i'm trying to figure it out but er it's it's something that's that's leaking it's it's it it's it'll be either something in my property or or on the supply pipe between my property and the the meter but [sys] well [usr] i just don't [sys] i can [usr] know [sys] get somebody out to you they'd be able to to be able to probably advise you better while they were there but any investigation work it would be £90 an hour [usr] an hour ok i'll tell you what i'll i'll i'll have a ring around er but i i might come back to you but all right but thanks for that though that's that's [sys] ok [usr] great [sys] all [usr] cheers [sys] right bye [usr] thank you bye bye bye
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[sys] welcome to dino rod thames valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else [pii] region is a french i'm [pii] about how can i help [usr] hi there i'm just calling in regards to to speak to somebody if there was any drainage engineer positions going at the moment [sys] hold on a second let me just put you through to someone hold on [usr] alright thank you [sys] can i take your name [usr] and [sys] pardon [usr] [pii] [sys] [pii] yep two seconds [usr] bye [sys] thames valley region is a franchise of dino rod experts in drain clearance and repair we offer 24 7 365 days a year assistance and provide personal local service hello could you email your cv over [usr] let me just ready to write this down what's the email address [sys] hold on a second let me just grab it for you it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] that's [pii] [sys] that's correct [usr] lovely well thanks i'll get that sent over [sys] cheers thank [usr] cheers [sys] you bye [usr] bye bye
| 9Sales Lead
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team we record calls for quality and training thank you for calling british gas you're through to [pii] from the home care team how can i help [usr] hi [pii] can you help me i phoned earlier and i was waiting in for someone to come and fix the toilet in my house and then the order just turned up now but you've put down the wrong thing you've put down that it's a sewage problem and he doesn't carry any parts on his and it's a plumbing [sys] i [usr] problem [sys] i'm really [usr] hello really hello
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[sys] thank you for calling dina ra covering [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking or to reschedule an existing appointment press two to discuss the cctv reports you have received please press three hello speaking [usr] hello [sys] hello [usr] hello i'm ringing up for some information do you cover the [pii] area [sys] three days [usr] you do ok i just want some to find out how it works if i have to i don't know i've got a blockage but ii i i think i i don't know if it is clear you're able to clear it or whether the pipe needs to be dismantled or something i'm just looking for some prices really how it how does it work is there a call out [sys] no we don't do a call out fee now what pipes blocked is it a sink toilet [usr] it's it's let me go down i'm gonna get my son in law to explain because he's gonna be a bit more up on it true it's time can you explain what's going because she's the baby's asleep no she woke up no she's not the brain doesn't sleep there ok hello [sys] hello
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[usr] a british [sys] thank [usr] gas [sys] you for calling dino rod partners with british gas [usr] they are she says [sys] please listen to the options carefully [usr] that [sys] we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two [usr] wow [sys] or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to how can i help [usr] good afternoon it's an inquire initially this is an inquiry if i give you my post code can you tell me how how soon you could get somebody to us we we we have a blocked drain [sys] the block drain is it affecting the use of anything at the moment or is it [usr] yes [sys] just initially [usr] because [sys] blocked [usr] because in the in in the shower it just builds up the water in the shower basin and it and hang on and and the what sorry the manhole under the house is full as well [sys] ok is there other bathing facilities that you can use at the moment or are these the only ones you have access to [usr] well do you you mean here at home well yes yes there is we just want to get the job done we want to get it done as quick as possible because we think we've been let down by a local company and i just wanted to find out how long you think it might take to get somebody to us [sys] ok [usr] before [sys] if [usr] i [sys] you do [usr] officially [sys] have [usr] book it do do what i'm saying [sys] no that's ok if you do have other facilities that you're able to use it would be a standard 2 to 3 working days before we could get an engineer on site [usr] ohh we're not [sys] and [usr] talking [sys] it would stop [usr] today or anything [sys] no no [usr] 2 [sys] not [usr] to [sys] today [usr] 3 [sys] i'm i'm [usr] working [sys] afraid [usr] days [sys] it's only emergency work over the weekend [usr] just just emergency work well i mean we think it's an emergency but [sys] i i [usr] er [sys] understand i i [usr] we [sys] know it's frustrating [usr] we can't use the shower all the time i'll tell you what i i'll get back to you i'll have i'll discuss it with my husband and i'll get back to you but if it's 2 to 3 working days it's too long really [sys] not a problem at all i mean [usr] ok [sys] if it is your bathing facilities and you have others that you can use that would make it a standard but your husband said there in the background that it's affecting your toilets [usr] well it it it could affect the toilets it's not yet aid is it [sys] it's not yet ok that's fine [usr] the drain into the toilet is blocked i'll come back to you you've been very helpful [sys] not [usr] at least [sys] a problem [usr] you answered [sys] at all [usr] the phone i'll come back [sys] no [usr] to [sys] that's [usr] you [sys] ok you're [usr] if [sys] very welcome [usr] we if we're [sys] have [usr] gonna [sys] a wonderful [usr] book [sys] day [usr] you you too thank [sys] that's [usr] you very [sys] fine [usr] much thank you bye [sys] bye now
| 9Sales Lead
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