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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening thank you for calling speaking how can i help [usr] could you give me a price on a a sink needing to be unblocked please [sys] to clear a blockage anytime between 8 a.m. to 6 p.m. during the week that starts from 100 and 80 evenings it goes up to 2 25 [usr] all right thank [sys] not [usr] you very much [sys] to worry cheers [usr] bye [sys] thank [usr] bye [sys] you bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon thank you for calling speaking how can i help [usr] hi there i would to book for the cctv dr survey and as well as the drain cleaning and jetting please [sys] right cctv cctv surveys need to be booked directly with our local offices i'll need [usr] right [sys] to give you the phone number for your local office if [usr] ok [sys] i could take your post code [usr] that is [pii] [sys] let me have a look see who that is here we go do you have a pen handy [usr] i don't [sys] the local office number is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok great do they do the jetting as well [sys] they can do it all if you just tell them what you're looking for they'll be able to tell you what availability they've got and they can also tell you how much [usr] a [sys] it costs as well [usr] right you won't be able to tell me how much it will cost i have to call them for that as [sys] it [usr] well [sys] i can't book it in you see because it's the equipment that needs booking rather than the person and i don't get visibility of visibility of the equipment i've never booked one in before [usr] i see [sys] i don't know how [usr] ok [sys] much it costs [usr] all right ok no worries i'll [sys] no [usr] call [sys] problem [usr] them ok [sys] take [usr] thank [sys] care [usr] you much thank [sys] bye [usr] you very much bye bye bye
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[sys] thank you for calling no rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes are you through to how can i help [usr] hello my father-in-law's got a blocked toilet would you be able to send someone out this evening to get it sorted [sys] i'll check for you now what's the post code [usr] [pii] [sys] is that [pii] [usr] that's right it's [pii] [sys] right sir no problem and the rest of the postcode [usr] [pii] sorry it's [pii] [sys] [pii] [usr] [pii] [sys] [pii] proper [usr] yes [sys] thank you and the first line of address [usr] [pii] [sys] thank you and is there no toilet facilities at the moment [usr] no there's no toilet facilities at the moment [sys] ok no problem and just to confirm it's a residential property [usr] yes [sys] and there's no home care for plumbing and drains for the british gas is there [usr] no [sys] no problem i can book it in as an emergency for you as soon as an engineer is available tonight you'll be they'll be able to come down for you price wise it's gonna be 280 sorry not 286 that's from next week bear with me two seconds [usr] when [sys] there's about 2 40 there's about 240 inclusive of b a is that ok [usr] well i'm just wondering when what time are you thinking someone might be able to come [sys] realistically we can't give out any timings we won't know until the engineers have been assigned to the job it could be any time between now up until one pm at the latest tomorrow we're trying to get out to you tonight of course but it could be any time [usr] ok [sys] it could be [usr] you what i think we'll [sys] late at night [usr] we'll call you back in a little while i think we just need to think about that just cos he's there's a very ill in the property and also an older older person we just need to think that through thank you [sys] no problem [usr] thank you [sys] take [usr] very much [sys] care now bye [usr] bye bye
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[sys] thank you for calling dino rod partners with british gas [usr] partners [sys] please [usr] with british [sys] listen [usr] birds [sys] to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello my name is [pii] how can i help you today [usr] hi we've got a block toilet in the house and we've tried everything to try and get it to all go down and the waters won't go down i was wondering if there was an engineer that possibly smart for tonight [sys] is that the only toilet you've got at the at the at the property [usr] no there's two toilets [sys] you've got two toilets it doesn't really fall under the emergency category it would be a standard appointment if you're able to use the other toilet then it'd be a standard appointment it'd be subject to availability obviously with the date and i'll have to put all the details through to be able to check the dates for you do you want to continue [usr] two seconds it's not class as an emergency appointment you've got a second toilet it's all right we'll leave it thank you [sys] all right no worries thank you bye [usr] bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at how can i help [usr] good morning i'm just making inquiries about er a job what we might need doing we've got a smell in our bathroom and every often er the smell under our kitchen window is coming from the drains every often i have to jet wash it and clean it all up to get it rid of smell but it's coming back again [sys] right ok [usr] i just do you charge for the call out [sys] we charged to come out to the property to investigate and to carry out the work is it a domestic property or a commercial property [usr] domestic [sys] ok and have you got british gas home care cover at the property [usr] no [sys] ok and it's your home address where you live [usr] yes [sys] ok price wise you'd be looking at about 100 and £80 monday to friday between eight and six for an engineer to come and clear a blockage [usr] 180 0 ok then love [sys] ok [usr] thank you i'll think about [sys] all [usr] it [sys] right take care bye bye [usr] thanks
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry that is not a valid option if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage [usr] is she [sys] services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] irish and [sys] we record calls for quality and training purposes [usr] alright [sys] hello there good afternoon this is speaking how can i help you [usr] hello i just made a booking online or i think i inquired about a booking online i've got a booking reference number is [sys] ok [usr] that helpful [sys] please [usr] 3453061 [sys] i said that i can prefer a postcode sorry i can take a postcode [usr] i'm sorry i can't hear sorry [sys] sounds [usr] did [sys] good [usr] you say [sys] please [usr] postcode is [sys] sounds good [usr] it's [pii] [sys] right and the first line of your address [usr] one at [pii] [sys] no i haven't said that that's not i'm not trying to listen carefully to those numbers sorry can you repeat the numbers [usr] booking reference 3453061 [sys] and the first line of the address [usr] one at [pii] [sys] how can we help [usr] i i've just got a video and a bit more detail for [sys] the [usr] in terms of what the issue is [sys] ok [usr] the tenant reported that they had a block sink we had someone go out and and have a look the tenant had tried obviously unblocking [sys] is [usr] it [sys] that [usr] themselves [sys] your only [usr] and everything [sys] spirit [usr] and our plumber found that they're they've traced it back to the external drain and it's they dug around and it's just there's just loads of water just coming out of there coming up they've have advised that i reach out to you or you [sys] uploading [usr] know drain [sys] availability [usr] specialist to try and clear it [sys] ok now in terms of this just please bear with me a second and in this instance i'm gonna need to get you through the local just a second your pardon [usr] ok [sys] right a week today you dino is the uk s expert repair service offering fast professional solutions to building maintenance problems [pii] speaking how can i help [usr] hi i'm just phoning i just made a booking online but i just there's a few other details that i wanted to i didn't i couldn't add in and i just also wanted to make a few questions in regards [sys] ok [usr] to billing and payment [sys] sure ok let me see if [usr] i've [sys] i can get you through to i'm gonna try and put you through to [pii] or to [pii] [usr] ok [sys] i think that might be a little bit more handy hang [usr] ok [sys] on wait for me can i put you through to [pii] [usr] whoever [sys] [pii] [usr] i don't mind ok [sys] thank you bye [usr] i put you through to [pii] i think poor [pii] i don't mind next to someone with the third person [sys] welcome to the messaging [usr] to be [sys] service [usr] transferred [sys] the [usr] ohh welcome [sys] person you're [usr] to the [sys] calling [usr] messaging service [sys] is not available please leave a message after the tone when you've finished recording please hang up or press hash for more options [usr] good afternoon i'm just calling from camden estates regarding a booking that i made booking reference 3453061 it's just to confirm some additional details for the for the blockage i also just wanted to just confirm billing with you before you went out if you could just give me a call back on this number that'd be great that's [pii] thank you bye
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[sys] thank you for calling dina road our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or completed service good morning [pii] [usr] hello good morning i'm looking for a quote for a domestic outside drain issue i think it's blocked i don't know whether you can give me a direct quote on the phone [sys] i [usr] or [sys] can i can i'll give you i'll ask you a few questions that would ascertain the price where abouts is the property please [usr] it's in bangor [sys] ok and what is the issue you're having please [usr] there is a drain or a manhole cover just directly outside the house which is really where the domestic sewage would flow into that's the first point i know it's overflowing slightly and then following on from that there are two other manhole covers that are located on the property that's the feed line all those individual covers can all be removed you can inspect the drain and then just heads straight off onto the drive onto the streets [sys] is it affecting [usr] that's [sys] anything inside [usr] the [sys] the house [usr] no there's nothing inside the house no no [sys] ok for up to an hour and statistically we get the job done within the hour within a 25 mile radius of [pii] and i know bangor within that is 100 and £45 [usr] 100 and 45 ok [sys] alright [usr] right and when would you be able to have a look at it it's not a it's a it's not an immediate problem but i know it might be eventually but [sys] today i have a guy in bangor now but he's got to be three bangor jobs i could get him to you this afternoon or now that 145 does need prepaid at the time of booking if you're [usr] and [sys] willing to go ahead with that [usr] and do i do that online just [sys] it it's [usr] or [sys] done over the phone to myself and [usr] right [sys] then you will receive [usr] ok [sys] an email by way of receipt or receipt [usr] ok [sys] by way of email i beg your pardon [usr] ok ok right ok that's fine [sys] what's your postcode please [usr] it's [pii] [sys] property number please [usr] [pii] [sys] can i have your full name please [usr] my name is [pii] last name [pii] that's [pii] [sys] no worries what house is it [pii] please [usr] it's just a detached detached house bungalow type [sys] right is there a septic tank at the property [usr] no [sys] no worries have you an email address the receipt and the work card to go to please [usr] email address d r [sys] sorry [usr] [pii] [sys] dr [usr] [pii] [sys] no worries it was blocked on hold it's black man holds around the property but there's nothing affected inside the house [usr] no it's it's one of those things that it would just overflow onto the back patio i can't really go into the house and that's the way it's obviously designed to do that it just overflows it doesn't back it doesn't get back out into the house [sys] i understand what card is it you want to pay with please [usr] it's mastercard [sys] is it a credit or a debit master [usr] it's a credit card [sys] no worries how does your name appear on the card please [usr] mr [pii] [sys] can i have your long card number please [usr] [pii] [pii] [pii] [sys] expiry please [usr] [pii] [sys] the last three digits please [pii] [usr] [pii] [sys] [pii] perfect there engineer will be with you between 12 and three [usr] 13 ok [sys] all [usr] that's [sys] right [usr] fine yes [sys] no worries thanks [usr] you very [sys] [pii] [usr] much [sys] take care bye bye now [usr] bye [sys] bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit i know dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to how can i help [usr] good morning i have a problem with an external drain it appears to be blocked and by the the look of what's in the channel on the lower chamber er there's possibly either route er in a route in the drain or maybe even a collapse of some sort the work would probably be best done from downstream as the area around the chamber at the head of the drain is er rather limited [sys] ok [usr] access it's a it's a domestic situation in accordance with the info on your website i'm really looking for guide quote for a rodding the drain be checking that what the reason for the blockage was or is and if necessary how much would it cost to sleeve [sys] ok [usr] a section of the drain [sys] i can answer one of those questions unfortunately the rest of it would be our local office i'm afraid as they deal with the lining and if it's getting the routes out and providing quotations for that work but if it's too to have any simple block blocks unblocked it starts at 100 and 70 any anything else is quoted either on site by the engineer or by the office if i could take the post code for the area i could give you their contact number and if you give them a call we can [usr] d dy 138 [sys] terrific [usr] sj [sys] just loading up the area for me one second ok the local office is contact number it is [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [pii] [sys] it just comes [usr] ok [sys] up as [usr] dokey [sys] covering [usr] where's [sys] your postal code [usr] where's [sys] area [usr] [pii] [sys] some of our offices have quite large territories they are it is quite a big area that they do cover but yes this is coming up as our local office for your area if [usr] ohh right [sys] you give them a call they'll be able to get all those questions answered and provide you with quotations for that type of work ok you're very welcome have a nice day [usr] okey doke thanks for your help cheers now right thank you bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dial dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to bust pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] what [sys] dino offers a fast reliable service you can trust with fixed good morning thank you [usr] don't [sys] for calling [usr] forget to scan [sys] speaking [usr] or [sys] how [usr] tap [sys] can i help [usr] your club card ohh hi we got a quote from you guys a few months ago in terms of coming out and doing some work and you kindly gave us a a plumber that we could use cos we need to we don't have an isolation valve on our toilet you kindly gave us a plumber but i can't get a hold of him i'm just wondering if you can give us another plumber that you would recommend cos we're keen to go ahead but we can't until we have a plumber [sys] i mean i just what a plumber that doesn't work for or what do you mean or all right [usr] when the guys came out to do the quote they said we can remove the toilet normally but because we don't have an [sys] right [usr] isolation valve it needs a proper plumber to come and do it they gave me a number and i spoke to the guy he was really good he gave me the quote and then i said we'll be in touch i just need to sort out some finance it's gonna it's gonna cost us just under a grand to do it's not something that i could have done i couldn't have organized it straight away and now i've managed to sort out the money and i rang you guys the other week to see when you're available and then i rang him got a hold of him and he said i'll let what dates i can do and he's never got back to me and i've rang him and left loads [sys] what [usr] of [sys] and [usr] messages [sys] he works [usr] for [sys] for [usr] him [sys] [pii] does he [usr] well he was recommended by [pii] the guy that came out gave me his number [sys] right [usr] we had [pii] and [pii] come out i think [pii] was training at the time and [pii] was the main one [pii] was the one that gave me his number but i don't i haven't been in this area long enough to know [sys] right [usr] when you do some plumbers and to try what i mean half of them are just rip [sys] i mean where [usr] you off kind [sys] do [usr] of [sys] you [usr] thing [sys] live [usr] i was just [sys] because [usr] wondering [sys] i'm [usr] if [sys] in [usr] you've [sys] [pii] [usr] got anybody else [sys] i probably won't know your area you see [usr] bugger [sys] right [usr] i'm [sys] i mean [usr] in [pii] [sys] i i i've never had to call a plumber in my life thankfully [usr] you couldn't get in contact with the guys that did the quote to see if they can recommend anybody else could [sys] right [usr] you cos this is the only thing that's stopping me giving you the go ahead it's about 700 quid [sys] i'll [usr] you [sys] have [usr] guys [sys] to try [usr] are gonna [sys] and find [usr] get from [sys] out [usr] us [sys] i mean what's the postcode of where you are for the job [usr] [pii] [pii] it's [pii] [sys] sorry what did you say sorry [usr] [pii] [sys] right [usr] [pii] [sys] i'll have to call that local office just to see if they know of anybody just bear with me [usr] no worries [sys] hello hi i just spoke to [pii] office now [pii] not there today they don't know who it is who he's recommended [usr] hiya [sys] but they've given me a different phone number for our plumbing office in that area [usr] ok let me just hang on [sys] right [usr] on bear with me [sys] ok [usr] sorry i'm [sys] [pii] [usr] just walking to work i'm trying to multitask that getting knocked [sys] [pii] [usr] over ok what's the number that you've got [sys] [pii] correct [usr] can i just repeat that sorry [pii] brilliant ok can you see then just from your your schedule if we were to book for [sys] i wouldn't [usr] you guys [sys] i'm afraid [usr] to come [sys] that we [usr] out and [sys] only [usr] do [sys] get [usr] what [sys] to see what dates are available [usr] [pii] [sys] when we [usr] quoted [sys] try and [usr] what [sys] book [usr] dates [sys] the job [usr] you've [sys] in [usr] got available when i ring this number at least i've got an idea of when i'm looking at [sys] 00 hello [usr] ok [sys] hello [usr] ok [sys] ok [usr] ohh sorry i just lost you i think hi sorry i just lost you for a sec [sys] i mean if you [usr] what's [sys] can get [usr] the best [sys] whatever [usr] thing [sys] available [usr] to do then [sys] dates [usr] cos otherwise [sys] they've got [usr] i'm gonna have to [sys] and [usr] ring [sys] then maybe [usr] these guys [sys] give [usr] to [sys] the [usr] ring [sys] the local [usr] you back [sys] office i've just spoken to [usr] to get [sys] a call [usr] a date [sys] and let them know what and then you can let them know what dates they've got i i can't think of anything else really no that that is just plumbing [usr] that's right in terms of [sys] ok [usr] the number that you've [sys] let [usr] given [sys] me just [usr] me [sys] find [usr] is that [sys] that [usr] just [sys] one [usr] for the plumbing or is that drainage [sys] that one [usr] as [sys] is [usr] well [sys] also [pii] [pii] [usr] and what's the number for drainage then in [pii] [sys] [pii] all right right ok right no problem good luck bye [usr] thank you i've left home i didn't i haven't got the quote on me alright cool cool cool i'll i'll give them a call thank you much all right cheers thanks bye
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[sys] thank you for calling dino rod partners [usr] right [sys] with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks [usr] you can do [sys] visit [usr] it online [sys] dino [usr] to say [sys] dot [usr] it [sys] com for details [usr] down the road [sys] alternatively [usr] down the [sys] please [usr] road dot [sys] hold [usr] com [sys] and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning name [usr] hello [sys] right [usr] how much does it cost to unblock a dra a drain [sys] about 100 and seven [usr] i can't i can't understand you [sys] about 100 and 70 [usr] 100 and 70 right thank you very much we just inquiring [sys] no problem [usr] all right thank you bye [sys] take care bye [usr] dad
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[sys] thank you for calling diner rod partnered with british gas calls may be recorded for quality and training purposes if you need any help with the drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online or chat to our advisors online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor please hold dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers good afternoon welcome to dino you're speaking to [pii] how may i help [usr] hi do you do you provide drainage and dishwasher clear servers [sys] we can we the engineers can ship was they they come out no obligation quotation [usr] i [sys] and [usr] don't [sys] they and they have a look at the issue and then they'll reconfirm what they can do to solve the problem what's the problem you have there today [usr] it's the water is flooding out there and when i use the kitten kitten tab the water goes in the parking area it's been i've got someone in to fix it and he's saying it needs to wash cleaning before he fixes the pipe which has seems to be broken or something [sys] you're saying there's a blockage in a pipe then [usr] there is a blockage and his thing it is it it needs a wash [sys] and where where is the pipe you're saying it's in the kitchen [usr] no it's outside it's outside in the parking area [sys] it's outside in the parking area is this a residential property or or a [usr] it's a [sys] or or [usr] there's a takeaway downstairs and now upstairs that [sys] ok [usr] belongs to me it doesn't belong to the takeaway belong belongs to me [sys] the drain belongs to you it's it's accessible via your property it's nothing to do with downstairs at all fuck it in the drain downstairs are you the flat above though what that drain nothing from the restaurant drains into that drain then [usr] as far as i'm aware of it as far as i'm aware of it it's there's nothing none of their pipes go drops into that drainage [sys] ok and where what what what where does the pipe come from does it come from your kitchen or the bathroom or what's the pipe coming [usr] it [sys] from [usr] comes from a kitten [sys] it is coming from the kitchen kitchen he would need to access the pipe through through your flat is that correct [usr] no it's the see the main stack drain is outside that needs to be unblocked by a dit washer [sys] it's not a pipe it's a drain sorry [usr] yes [sys] i'm just getting a little [usr] it's [sys] bit [usr] a green [sys] confused [usr] it's a green color [sys] sorry [usr] it [sys] you [usr] needs [sys] said there was [usr] to be [sys] a pipe that was blocked you mean it's [usr] what [sys] a drain that's blocked [usr] right i know i know that i must have saved that mistake then it's a i'm talking about sorry [sys] ok just from the kitchen how is it affecting inside though [usr] because the main drainage outside is blocked when is on the top in the kitchen it doesn't go through because it's blocked the water just keeps running above on the ground it doesn't go in see the see the pipe which has dropped down from a flat down to the drainage it's not been tied up to the block to the to the drainage it's just sitting above the ground when it is just sitting above the ground and the water is forced to go into the drainage because it's sitting above the ground it's causing a blockage someone is in to to tie a pipe to the drainage directly it doesn't sit above the ground to avoid the blockage is coming next time in the future see he's saying before he does that it needs a wash clean that needs to be cleared before before he drops a pipe in there before he type up a pipe in there if what i mean [sys] i can book to set this up for you what's your post code for me [usr] s [pii] has [sys] m [usr] [pii] the [pii] [sys] the time [usr] [pii] is [pii] number [pii] number seven then [pii] [sys] and a hotel and what's what's what number is that flat or number [usr] it's a nine [sys] property [usr] it's a it's a flat it's [pii] [sys] 90 did you say silver i with [usr] yes [pii] [pii] [sys] field is that what it is that's just for you [usr] can you give me the price how much is it gonna be before [sys] for for jet washes if for a standard on block today if he comes out today it's £212 inclusive of va t and it will be payable by cash or card to the engineer when he comes out to you once [usr] it's [sys] you [usr] it's [sys] review [usr] including [sys] the job [usr] the va team [sys] it's in well you you yes it's including va t that price but [usr] it's [sys] he won't [usr] a two [sys] he won't get an invoice though because it's not commercial job it's private job a domestic job [usr] right [sys] cos you're saying it's residents aren't you [usr] you can how much will it to be if i get it cleared next week [sys] if they if they come out monday to with the bank holiday there's an air on the bank holiday if we look to come and get wash it next week the price down to 100 and 7 £70 inclusive of the [usr] including the v i a [sys] it's 100 and 70 that's [usr] hu 100 [sys] that's [usr] 100 [sys] a lot different [usr] and £7 did you say [sys] 170 [usr] 170 [sys] 0 [usr] right ok is it ok if i try and someone else and if i can compare the course then i'll come [sys] i'm [usr] to you [sys] i'm saying to you as well that's standard unblock hopefully they'll be able to sort it for you but the engineer comes out it's a no obligation quotation will set the job up and if you find somebody else and you can give them a call and get it canceled to to have it in the diary to know the quotations a job if you proceed this but he'll we confirm that price but not to you hello hello ok hello hello
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon through to [pii] my name is [pii] how can i help [usr] hi i've got a block drain at the back of my my house i just want to get it outside [sys] sure can i have the first line of the address [usr] it's for the nurseries [sys] and the post code [usr] [pii] [sys] can i take your name sir [usr] it's [pii] [sys] what's your contact telephone number sir [usr] [pii] [pii] [pii] [sys] and it's a domestic property [usr] it is [sys] you've not got british gas home care cover for plumbing and [pii] have you [usr] no [sys] and there's no one who's a vulnerable person we need to know about is there [usr] no [sys] right we've got to block [pii] is that inside or outside [usr] outside [sys] overflowing is it connected to the toilet waste [usr] i think it's the kitchen [sys] the rough estimate is 100 and 80 that includes the va t it's paid upon completion either by card or cash the engineer will give you a call when he's on the way and he'll also give you a final quote once he's done a visual inspection i'll get a text sent over to you with a confirmation and a copy of the reference number i can get to you tomorrow between eight and six [usr] 86 no one around today no [sys] nothing available today i'm sorry [usr] er right i'll leave it i'll just try and get someone to today ok thanks cheers [sys] fair enough [usr] call [sys] no problem [usr] you back [sys] sir [usr] thank [sys] you [usr] you [sys] take [usr] bye [sys] care [usr] bye [sys] bye
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[sys] welcome to dina rod if your call is regarding a plumbing matter please redial [pii] for drainage queries please press two for account told our operators know you're waiting and we will answer your call as soon as possible hello you're through to the down road how can i help [usr] hi there i've i've had one of your engineers came to visit the property my property for for the repair to be done now i've had a chat with them he said that he's gonna send you the you're gonna call me and also what what the other thing he we discussed was that to gain access to that part he said i need to get the someone to come and left the the laminate floor on board and that you can have access to the to the the [sys] what's [usr] the park [sys] your postcode please i can look into this [usr] it's [pii] [sys] [pii] [usr] [pii] [pii] [pii] [sys] thank you [usr] [pii] [sys] right ok you've got puddling pooling in your cellar due to water ingress leaking from a drone [usr] hm [sys] what we need to do is we need to carry out a cctv investigation to find out where the water is leaking from within the drain we can then look to put forward a remedy and also look to pump this out once the repair has been made the cost for a camera survey if you did want to go ahead is £300 and the next available date i could possibly put this in would be on the 20th of september [usr] that's too far away but he said that he he now i've had another chat with him just not long ago but he said he did he didn't mention that we need to have the cctv because we've already know where the problem is he said he's gonna come in and to do the repair [sys] the engineer who's been to site has said that it needs a camera survey and it's likely that it may need a patch to resolve it but we do not know whether or not we would need a flexi patch a straight patch do we need 100 mil patch or 1 50 mil patch we don't know these details until we do the cctv which is why we're offering to do the cctv to identify where the problem is and then we can offer you a quotation to put this right because right now we don't know where this problem is or if there's multiple defects [usr] ok how much does cctv [sys] it's £300 [usr] ok i mean i was quoted at 1 90 to be honest [sys] who was he quoted 1 90 from [usr] just bear with me i'll show you to just just bear with me [sys] i mean i'll be honest it won't change or anything unfortunately because it looks this was booked on from the call center and if you are raising a job through the call center the reactive engineer in any work for them to carry out any work is £170 including va for the first hour and that would mean that they're carrying out an unblock but because an unblock is not needed in the camera survey is our standard camera rates are £300 sir ok [usr] i mean i've got this super drainage solution [sys] to the [usr] which [sys] company [usr] says that i've they [sys] salty [usr] said that they're gonna do it for 1 90 [sys] if you've gone to somebody else and they can do it for 190 sir then by all means you can go to them and get them to do it for £190 if we were to do it sir it will be £300 i can put notes on the system and you can call us back if you did want to have time to think about this sir [usr] there's no way that you could match the price could you would you [sys] no unfortunately no we do have a stipulation that our starting camera investigation rates are £300 [usr] even on your website says that it's that most people pay for 1 70 or something that [sys] that's for a reactive engineer that's not for the camera technician [usr] ok well all right then ok ok then all right well thank you let me think about this and i'll come back to you on that ok [sys] all right then thank you very much for your time sir take care bye bye
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[sys] thank you for calling our calls are recorded for training and monitoring purposes please choose from one of the following options press one for a new blockage or service inquiry press two for an existing or good morning [usr] hi there i'm just ringing to ask if you guys would come out to the house today by any chance [sys] the guy that you need to speak to who organizes the bookings is just on the phone at the minute i'm not sure what the availability is today but i can get him to give you a ring would that be ok [usr] yes please [sys] and is this the best number to get back to you on [usr] yes my name is if you need [sys] what's your name sorry [usr] noon noon an afternoon [sys] ok and what's the property address please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] what's the postcode again sorry [usr] [pii] [sys] [pii] [pii] and what's the issue that you're having [usr] as a blocked [sys] i block it [usr] it's is it backed up or something that do [sys] ok [usr] what honey it's not [sys] ok [usr] going down anymore [sys] no problem at all leave that with me and i'll get [pii] to give you a wee call there whenever he comes off the phone all [usr] ok [sys] right [usr] no worries [sys] thanks [usr] thank you [sys] a lot [usr] just just a quick question sorry how much would it be [sys] he'll be able to give you the price and everything i'm just taking the the call from yourself because he's on the phone i don't know an awful lot about it [usr] ok [sys] but he'll be able [usr] that's [sys] to tell [usr] ok no [sys] you how much it would be all right [usr] i just for my landlord or honey but that's ok thank you [sys] no worries thanks a lot now bye [usr] thank [sys] bye [usr] you bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details [usr] i'll take it [sys] alternatively [usr] out of [pii] and i [sys] please hold and your call will [usr] thank [sys] be transferred [usr] you [sys] to a customer service advisor we record calls for quality and training purposes through to [pii] my name is [pii] how can i help [usr] i wonder if you can i've got a blocked drain i think it's blocked a couple of houses up and it's backing [sys] ok [usr] up down down coming back to our drain [sys] ok i are you experiencing anything personally in your house is this is the manhole or anything overflowing [usr] no it's coming back to our we're we're we're builders and we're put new drainage in on our end which is the first drain of the run and it's all coming back towards us and we've been into a house next door but one and it's completely blocked up [sys] or it's not for one particular house you're talking about a row of houses [usr] it's a row of houses [sys] i need the post code for any one of the houses there [usr] see [pii] [sys] bear with me a quick second let me give you a number to call but this number they won't be open until half past it's the local office that they can come prepared and clear the whole the whole run [usr] it's [sys] do you do [usr] i can't [sys] you have a pet [usr] i can't use this right ok i've got to ring someone else have i ok go on then [sys] it's [pii] 778 2211 [usr] 2211 ok and that's [pii] [sys] yes [usr] as well is it [sys] yes it is [usr] ok all right i'll ring them cheers [sys] alright bye [usr] bye [sys] bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon you through to [pii] you're speaking to [pii] how can i help [usr] just i think i might be speaking to you about the two or three minutes ago you put me through to one of your technicians and i got cut off or there was an issue somewhere [sys] it [usr] along [sys] was [usr] line [sys] i don't think it was me to be honest what what was it in regards to [usr] two slow draining toilets [sys] the commercial premises [usr] no private [sys] right ok do you need to book this appointment or have you already got an appointment booked [usr] no no no i need to book one [sys] ok i can help you with that it's a residential property [usr] it is just [sys] you don't have a contract for british gas for plumbing and drains [usr] i don't believe [sys] now what's your postcode [usr] [pii] [sys] please [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] right ok the tennis is slow drain still usable though [usr] for rocks are the toilets usable probably not it doesn't look they've been using them they've [sys] ok [usr] been using other toilets in the meantime [sys] all the tires in the same property there are still tireless they can use then that you can [usr] there [sys] still [usr] are other [sys] use [usr] other toilets that they can use [sys] right ok i'll let where we stand and what we do anyway there's no call out charge [usr] perfect [sys] engineer comes out have a look at it before they do any chargeable work they'll confirm the issue with the fixed price [usr] yep [sys] once you've got that you can then go either way yes it's cash or card if it's a no there's no charge now just you've got some an idea if it's just a blockage somewhere needs clearing no other underlying issue that needs sorting 180 including that to do it [usr] yep [sys] but as i say engineer will confirm once you've seen it on the site anyway and you can take it from there at that point either way [usr] ok well this is a a repeating issue as a or or a turning issue last time i went backed out one of the toilets and it got to the point where i think i've done 330 l wet vac container 30 to times three i'm just well i can't seem to be solving the issue from now let's get the professionals in but it turns out that i might have solved the issue temporarily [sys] but not completely not [usr] not completely one of your technicians came out inspected last time it might be on on the on the the file in front of you yes it turns out the the issue was resolved he recommended that the cast iron pipe be drilled and then obviously bunged afterwards but sending a camera up to fully inspect the inside of the cast iron pipe and then potentially descaled [sys] right ok ok right then i think i think they would have got you through to the local office then in that case right let me get you directly through [usr] quite [sys] to [usr] quite quite quite possibly quite [sys] i think [usr] possibly [sys] i think it was not a straightforward booking right let me give you the direct i'll get you through but i'll give you the direct number just in case you get cut off or anything and you need it [usr] i'll i'll i'll take off i i just find a pen [sys] just [usr] ok [sys] it is [pii] [usr] yep [sys] [pii] [usr] yep [sys] [pii] [usr] [pii] [sys] that's the one i'll get you through anyway but there's a number if you need it for any reason it won't be a sec [usr] e excellent thank you very much [sys] hello you've reached [pii] how can i help [usr] hi good afternoon i think you're the one of the local offices for bath maybe six weeks ago two months ago one of your guys came out and checked on an issue we had with two slow flowing toilets it turns out what i was doing the day before had resolved the issue temporarily because the problem has returned now it's not what your technician did because he didn't do anything but we flushed the toilets they flow properly he could hear and see the the discharge from the the tort just fresh water cos it was multiple flushes and it was all fine they didn't seem to be an issue he did recommend that the cast iron waste pipe be opened as in drilled and future bunged sending up a camera to check the quality in the interior of the pipe as to what could be causing it or what caused it last time and then potentially descaled [sys] what's the postcode [usr] [pii] [pii] [sys] ok bear me a second [usr] apparently you and [pii] went out after [sys] ok i've got the job up and how can i help [usr] yes please we'd to take the advice of your technician and have somebody come out and check the waste pipe and descale it please [sys] ok no worries do you have an email address that i can take [usr] i can it's [pii] [sys] [pii] [usr] [pii] [sys] brive [usr] no [pii] [sys] [pii] that's fine i'll email over our technical team now and they'll get a quote sent out to you [usr] amazing do have a rough idea when they might be able to come and sort this [sys] i'm not too sure it could potentially be after christmas just how how busy they are at the moment [usr] ok [sys] but i won't i won't [usr] before christmas would be much appreciated [sys] but i won't know until we've got the quote and how long it's gonna take [usr] ok i it'll probably be a few hours but ok cool thank [sys] no [usr] you very much [sys] worries [usr] indeed i look forward to [sys] take [usr] hearing [sys] care [usr] from them [sys] bye bye [usr] cheers bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at how can i help [usr] hi i've just booked a a a free obligation quote online just for someone to come out and i was just wondering do they ring before they come [sys] they usually give you about a 15 minute call before attendants [usr] right then [sys] or they'll phone just to double check the work that's required to come into the property [usr] that's that's perfect just cos i'm not currently in the property i'll be coming [sys] let [usr] down [sys] me let me [usr] there [sys] have a look what's the postcode of your property [usr] it's [pii] [sys] is that my house number [usr] [pii] [sys] thank you and your full name [usr] [pii] [sys] brilliant right that's not a problem leave it with me i will give that office a call one moment leave it with me i'll give the office a call i'll make them aware and how long does it take you to get to the property [usr] well i'll i'll i'll drop my son off at school at nine any time after nine i can be around really if i'm not there i can be there within about 15 minutes mark [sys] that property drops on off school go to school on time [usr] but the schools two minutes from the house it's not [sys] ok that's fine and sorry did you how long did you say it takes you to get to the property [usr] er i can get there from anywhere i'll be within about 15 minutes but from the from the school run it's two minutes [sys] ok that's fine i'll put it on the notes anyway for the engineer [usr] that's perfect thank you very much do what if obviously [sys] ohh [usr] they come [sys] right [usr] up and give us a quote and it's something they can do quite easily will they just do it there and then or will they have to come back [sys] let's have a look it's [usr] obviously [sys] got a toilet [usr] i'm not it's just a block [sys] if it's [usr] down [sys] just [usr] at [sys] a block toilet they should be able to do it there and then the only time that they would ever provide a quotation if there's something more severe going on with the pipeworks that require further [usr] right [sys] works that would require [usr] do [sys] them coming [usr] you have [sys] back [usr] a set price just [sys] to [usr] for a rough [sys] do further [usr] guide [sys] work [usr] or does it just depend on what they see it tomorrow [sys] er [usr] just for a block just [sys] is [usr] a standard block [sys] is [usr] toilet [sys] it a domestic is it a domestic property where you live [usr] yes it is my ex was living there at the minute but she's moving out and when i went back in that was the toilets blocked which obviously is ideal [sys] unblocked properties monday to friday between eight and six you're looking at about 100 and £80 for an unblocked at a property [usr] right ok that's absolutely fine [sys] all right and that includes the va t as well [usr] right ok no worries at all [sys] all [usr] ok [sys] right [usr] thank [sys] take [usr] you very [sys] care [usr] much thank you bye [sys] bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing policy did that you can now book drainage services online in a few easy clicks visit dino.com for details [usr] he wants me to [sys] alternatively [usr] book a problem in is [sys] please [usr] that what you [sys] hold [usr] want [sys] and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon good morning welcome to diner you're speaking to [pii] how may i help [usr] hi my husband's just come out and said we've got block three and i'm just wondering if the prices of getting somebody else to come look at it [sys] what's happening there for me in the property [usr] i [sys] where's [usr] we've [sys] the drainage [usr] got three [sys] locked [usr] man holes and they're all blocked up and it looks it's a pub between the front of the house and the road [sys] right it but the the manholes that are blocked are on your own property [usr] they're on our own property [sys] and what impact is it having inside the house [usr] we've not noticed any impact inside the house they're just getting to the point where they're quite full outside the house [sys] ok yes we could look about getting somebody out for you have a look at the availability though because obviously it's a sunday if we if there was any availability today that because it's the sunday prices that would be £237 [usr] is that [sys] inclusive [usr] just for them [sys] of [usr] look [sys] va t [usr] at it or is that to unblock as well [sys] that's to to to do the work for the unblock [usr] ok ok can i could i ask you to call me back in five minutes i'll just speak to my husband really quickly [sys] i can't call you back unfortunately [usr] i'll call can i call back in a couple of minutes if that's ok or am i all right just to run outside quickly and i'll i'll if just wait [sys] you speak [usr] about [sys] to him [usr] ok [sys] i just went [usr] well [sys] hold [usr] thank [sys] on [usr] you [sys] it's better hold on thanks [usr] hello [sys] hello hi [usr] wait can i ring you back in five minutes he's just having a look at it now is that ok [sys] it won't be myself that you speak to though it'll be [usr] that's [sys] because [usr] ok [sys] there's a number of us [usr] that's [sys] all [usr] no problem [sys] right [usr] is there is there availability today if we were to require it [sys] we only can do that when we've gone through the whole process of putting all your details in [usr] i understand [sys] because we [usr] that's [sys] cover [usr] no problem [sys] the whole of the country [usr] at all [sys] we we have to see but generally we only come out on for emergencies on sunday [usr] ok brilliant [sys] ok [usr] thank you much [sys] all right [usr] thank [sys] cheers [usr] you bye [sys] thank you bye bye
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[sys] hello thank you for calling diner rod central london please note that calls may be recorded for monitoring and training purposes hello them [pii] [usr] hi there i wonder if you can help me i'm gonna block toilet or drains or whatever i i just can't fix it myself are you available [sys] what's [usr] for today [sys] the postcode of [usr] it's [sys] the site sir [usr] the postcode is just [pii] [sys] ok [pii] we don't cover but let me give you the correct local office which covers that area [usr] ok [pii] [sys] one second sir let me you if you call this number this is the local office covering this w three area [usr] ok but they don't have anything [sys] ok [usr] on me to write [sys] let me see if i can transfer [usr] just one second i try to [sys] if you got anything to write or you want me to transfer it [usr] i prefer if you transfer me if it's possible [sys] just in case you can write down the number as well if you [usr] no [sys] find something [usr] i don't i don't have it i'm [sys] all [usr] in the bathroom [sys] right alright let me transfer the call [usr] thank [sys] then [usr] you [sys] hello you've reached [pii] how can i help [usr] hello i wonder if you can help me i've got blocked drains in one of the other buildings and i'm desperately need someone to come and and unblock them it's it's in [pii] [sys] right [usr] i can give you a postcode [sys] yep [usr] [pii] [sys] [pii] [usr] [pii] [sys] unfortunately our earliest availability for that would be next week unfortunately [usr] next [sys] we're too [usr] week [sys] busy [usr] ok all righty thank [sys] all right [usr] you [sys] thank [usr] much [sys] you [usr] thanks a lot bye [sys] bye
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to dino [usr] i [sys] [pii] speaking [usr] was thinking hi there i work in a school in [pii] and we've had a block gully on on a couple of occasions and i had a camera survey done and the the guy has told us that we have a cracked pipe underground [sys] yes [usr] said you [sys] can [usr] you [sys] i get [usr] would [sys] the postcode [usr] it's [pii] [sys] right just bear with me i'm just gonna get you through to our local office they'll [usr] thank you [sys] take care of that for you ok [usr] thank you cheers [sys] yep hello welcome from daniel drainage how can i help [usr] hi there i have had a drain survey done we've had a couple of blockages in in the property that i would run and we've got a cracked a cracked is it a gully the pipe that runs between the manholes is that what it's called [sys] ok [usr] underground the guy recommended that we give you guys a call [sys] ok [usr] to come and have a look and give us a quote [sys] that is perfectly fine if you give me just a second my system is not wanted to be very cooper today [usr] the war [sys] ok perfect what was the the postcode there [usr] it's [pii] delta tango [sys] b [pii] t do perfect ok at the moment i think simply just cos it's coming to christmas the only availability we've got is anywhere from next wednesday onwards [usr] no i we we we fin [sys] for [usr] we finished [sys] from [usr] today [sys] us [usr] there's we finished today the if i can book you in for the fourth of jan how how does that sound [sys] ok perfect and what was it it was w five was it four [usr] two [sys] tn [usr] del two delta tango [sys] delta tango got completely mixed up ok perfect two delta tango let's have a look ok and is that for it's coming up as one address [pii] i [usr] [pii] [sys] think [usr] that's it it's [sys] [pii] [usr] a durston house school [sys] perfect [usr] it's a school [sys] ok perfect and what was the name again sorry of the school [usr] ddddurston durston house school [sys] ok perfect ok and what would be the best contact name and number there for [usr] it's [sys] that there [usr] i'm i'm the i'm the main contact i'm [pii] [sys] yup [usr] and it's [pii] [sys] yep [usr] [pii] [sys] [pii] yup [usr] [pii] [sys] [pii] and that was the fourth you you wanted to get in there [usr] yes please [sys] perfect ok i wouldn't know an [usr] then [sys] exact time at the moment but i'll get the engineer to to pop over a call for [usr] no [sys] you [usr] that's cool if you if you tell them because it's our first day back after the break i might be a bit busy but if they can if they could accommodate around about 10 a.m. that would be great [sys] ok i'll i'll i'll put it on there and just hopefully they can they're around the the area at the time [usr] alright cool [sys] perfect [usr] is that is that is [sys] there [usr] that [sys] we [usr] that's [sys] go [usr] definitely something that you guys do isn't it [sys] we we come and have a look we can obviously we won't charge for this visit for a quote but it'll most likely need something a liner or a patch which we do do for our repair team things [usr] brilliant ok cool [sys] ok [usr] thanks a lot [sys] perfect [usr] and what's [sys] amazing [usr] sorry what's [sys] that's [usr] the [sys] alright [usr] best number to what's the best number to get you guys on because i went through it i went through your national number [sys] i see our our direct line is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] alright lovely thanks a lot [sys] perfect that's all right thank you very much [usr] bye [sys] cheers [usr] bye bye [sys] bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] much for ringing [sys] we [usr] a local [sys] record [usr] number [sys] calls for quality and training purposes [usr] it's still gone to the main thing it's er [sys] hi you're through to how can i help [usr] er good morning er we have a blockage in our toilet could you get someone to come out and unblock it for me please [sys] is this regarding a domestic property or a commercial [usr] it's a domestic property [sys] do you have british gas home care cover for your plumbing and drains [usr] no [sys] no ok is there another toilet in the property that you can use [usr] yes [sys] ok if i take the postcode i'll be able to check if the office in that area are taking appointments [usr] ok my post code is [pii] [pii] [sys] right based on what you've described to me the soonest we'll be able to get an engineer sent out to you will be on monday [usr] ok monday that's fine [sys] now regardless of which day or time the engineer attends we don't have a call out fee we don't charge customers for the engineer coming out to the property but once they do they'll carry out an assessment they'll let what the issue is as well as a quote you'll then need to agree to a quote for the engineer to then start the work as it's payment upon completion cash or card and for during the week monday to friday within office hours 8 a.m. to 6 p.m. [usr] ok that's fine [sys] the starting [usr] no problem [sys] price one the starting price one unblocking is 100 and £70 and that's va t included [usr] ok don't go any further hold it there ok thank you very much thank you for your time goodbye [sys] thank you take care bye bye
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[sys] thank you for calling dino rod part know british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning speaking to how can i help [usr] i i've got a problem with one of the drains it looks the concrete's coming out round the sides of it it's not blocked or anything that but [sys] just needs [usr] it [sys] a repair [usr] i i believe yes [sys] ok [usr] is that [sys] we can certainly [usr] some [sys] we can certainly have a look at it have a look at it give you a price go from there [usr] when could you give us a quote for that [sys] i'm assuming you don't have a contract for british gas for plumbing and drains [usr] no i don't [sys] you [usr] no [sys] go and you said it's residential what's your post code please [usr] it's [pii] [sys] got you and the first line of the address please [usr] [pii] [sys] [pii] and is there any medical conditions or vulnerabilities on the site anything relevant [usr] not really no not [sys] no [usr] really no [sys] and [usr] no [sys] your first name please [usr] it's [pii] [sys] [pii] you said name please [pii] [usr] i'll spell it for you it's [pii] [sys] right you and the best contact number for you [pii] [usr] the number that i'm calling on [pii] [sys] thank [usr] or [sys] you [usr] i can give you my mobile which is [pii] [sys] thank you right i was 60 seconds to see when it will be [usr] is there a call [sys] no [usr] out [sys] nothing [usr] charge [sys] that no call [usr] for this [sys] out charge we'll come out have a look at it give you a free quote you can take it from there either way [usr] right if if i want it doing how quickly [sys] it [usr] could [sys] depends [usr] you [sys] on the scale [usr] it [sys] of the job the engineer when he gives you the price will also be able to say when [usr] right ok [sys] brings quote today which now on six engineer [usr] he [sys] will ring on route or or or if not today [usr] yes [sys] any day you morning or afternoon [usr] if we book a time and a day will it be more specific [sys] well [usr] than between any [sys] i [usr] time [sys] mean a different day [usr] now [sys] i mean between eight and one or one and six [usr] shall we say tomorrow then between [sys] morning [usr] eight [sys] that's [usr] and [sys] fine [usr] one [sys] right i'll get that booked the engineer will ring you when he's about half an hour away anyway and you'll get a text confirming the appointment in a minute right see you then [usr] ok [sys] see [usr] that's [sys] you tomorrow [usr] lovely thank [sys] no [usr] you [sys] worries [usr] much [sys] bye [usr] for [sys] now [usr] your help [sys] bye bye bye [usr] thank [sys] bye [usr] you bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training [usr] ok [sys] purposes [usr] that [sys] hello it's [usr] but [sys] on demand how may i help [usr] hi we've got a blocked toilet in one of the apartments for one of our clients developments is there any chance we could get somebody to come and have a look at it please [sys] yes certainly i'd need to set up a job for you and check when we've got some availability [usr] hello [sys] this this is a rental property is it [usr] it is yes [sys] first of all i'll need to take the billing address [usr] that is a good question i might have to call you back then i can get those details it would be [sys] we have to set a precise address and billing address separately when it's a rental property i [usr] right [sys] take [usr] ok [sys] it there's no british gas cover for that property there's no home care cover [usr] no no there's there's no gas in the property it's it's a new build [sys] i see [usr] ok i'll have to because it's coming directly from the from the the client's personal bank account ok i'll have to get those details [sys] if it's coming directly from the clients the client would need to call us to raise the job and then it wouldn't be classed as commercial it would be just classed as normal domestic providing it's not a property the client's renting out [usr] no we're the we're the contract administrator we act on behalf of the client we we act with the the client's interest [sys] i see is the client is this a rental property then that the client is renting out [usr] in fact i believe this is a sold unit it's not it's not a rental unit sorry it's it's a sold unit [sys] i see right ok well it would be classed as domestic there [usr] ok [sys] but because the client will be paying directly for it they would normally need to ring us to raise the to raise the job to agree to the charges the charges for domestic are are 100 and £70 to clear a standard blockage [usr] right ok no worries i'll i'll speak to the tenant direct and get them to call [sys] absolutely [usr] ok brilliant [sys] thanks very much [usr] cheers [sys] cheers [usr] thank you [sys] bye [usr] bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at io how can i help [usr] hi there yes i'm phoning from [pii] i've got a blocked drain i'm just enquiring how long your waiting list or how when you could come out if if we could sort something out [sys] of course what we'd have to do is take some details then takes us to the diaries and then we'll be able to let what the availability is in your area [usr] ok [sys] ok do you want to proceed with the booking [usr] i want to know no i'd to know how quickly it could be done first before i decide to go ahead [sys] of course i said i'll have to take some information [usr] yes [sys] and we'll go from [usr] yes [sys] there is that alright [usr] yes [sys] thank you and what's the postcode of your property [usr] [pii] [pii] [pii] [sys] one moment next book right ok and is it a and you've not got british gas home care cover and it's a domestic property where you live [usr] it's commer well it's it's half it's half commercial half presidential [sys] right ok bear with me one moment then i'll get you through [usr] the [sys] to [usr] flat flat [sys] the local [usr] is where [sys] area [usr] the pipe starts is is residential but it goes through a commercial property about [sys] ok [usr] two me about 2 m of pipe [sys] no worries two moments i'll pop you directly through to our office i'll be one moment [usr] thank you [sys] thank you hello from pj how can i help [usr] hi there yes i'm phoning from [pii] wh where are you where are you based i got through to lots of people [sys] we're based in [pii] [usr] right ok i've got a a blockage in a pipe from a flat roof out to a pathway manhole cover i was wondering how busy you were if i booked it how long it would take to come and do it [sys] of course i'll have a look what was the postcode there [usr] [pii] [sys] yep [usr] [pii] [sys] [pii] ok should be able to anyone from tomorrow which i believe [usr] as to why ok i'll get back to you on that it's just that i could [sys] no [usr] be flooded [sys] of course [usr] i could be flooded in that time [sys] ok [usr] lovely [sys] that's perfectly fine [usr] that's great thank you much indeed thank [sys] that's [usr] you [sys] right thank you [usr] bye bye [sys] bye
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[sys] thank you for calling dina rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at how can i help [usr] hi i was just calling as the drains on the outside of our house are [sys] ok [usr] i was just wondering obviously i don't know whether you'd be able to give us a rough price or whether it'd be the engineer engineer plumber and what you class them as but when they come out whether they give you a price at that point [sys] is it your is it domestic property where you live or is it commercial [usr] domestic i believe [sys] ok [usr] it's it's [sys] and [usr] it's where we live [sys] ok it's your home address where you live ok do you have british cat home care cover at the property or [usr] do you have british gas home care cover no no [sys] have a look ok price wise are are you calling on behalf of someone else [usr] what it is is it's me and my partner are living at her dad's house [sys] right ok that's fine sorry i thought [usr] it's [sys] you [usr] her [sys] were [usr] dad's [sys] an engineer [usr] house but [sys] or something [usr] no no it's alright no [sys] ok [usr] i've i've i just know what i'm on about i've worked in construction i worked with too many plumbers and stuff [sys] that's fine for a drainage for a drainage appointment monday to friday between eight and six price wise you'd be looking at about 100 and £80 for an unblock up six and that's between eight and six monday to friday [usr] all right then i was gonna say i just need to obviously clarify with my partner and her dad and whatever and then obviously depending on where that goes obviously i'll give you a call back [sys] no worries take care [usr] all [sys] bye [usr] right [sys] bye [usr] cheers for that thanks bye
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[sys] are they not coming [usr] hi how are you doing i'm just looking to see if it's possible to get to have a look at our [sys] what sorry [usr] see it's just see if it's possible to get somebody to come out to have a look at a leak coming from water from water mains and a driveway [sys] sure you looking to get someone out [usr] er just as soon as possible the water out and turned the water off to the property er obviously sooner rather than later [sys] no worries what are the what are the available tomorrow that's the sort we could do [usr] should be alright i'll get it what's the initial cost for coming out the jacket [sys] it is free charge and free we'll see what the problem is and then they give you a quote on site [usr] right ok er it's for it's for mine give me a couple of answer a wee quick phone back [sys] no worries at all [usr] but everything else just [sys] bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage [usr] swing [sys] problem [usr] my train together [sys] press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks [usr] got i've got [sys] visit [usr] covid 20 [sys] dino [usr] minutes [sys] dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] hm for that but [sys] good afternoon you're through to speaking how can i help [usr] hi i'm looking for a quote for a cctv drone survey [sys] ok what's the postcode of the address please [usr] it's [pii] and we the property and the has come back and just said for peace of mind to get a drain survey it's [pii] is the property but the actual manhole cover is in one of the neighbors gardens but [sys] right [usr] will be around [sys] ok [usr] that dress [sys] is it a shared drone [usr] what it it it's it's main drain the the the bad hole cover the access to the drain is in one of the neighbors gardens [sys] ok [usr] it'll be around that that dress but i'm just looking for quotes at the moment [sys] that's fine have you got your own manhole on your property sorry [usr] no no the man holds in the neighbour's garden [sys] and is it a residential property have you tried contacting the waterboard to see if they're able to do anything if it's a shared dream [usr] what what do you mean [sys] if if it's a shared drain what we recommend is to contact the waterboard first if they can attend and clear the blockage [usr] it's it's not a it's not there's not there's not a blockage what's happened is they're buying the property and the surveys come back and said that there's some slight sagging in the patio which is more than likely due to the age of the property however they recommend that we get a a drain survey just [sys] right [usr] to [sys] ok [usr] just to make sure that it's nothing to do with the drains it's likely that it won't be i'm just getting quotes for that now i can see on your website that you do them cctv drain surveys [sys] let me just pop you through to the right department [usr] thank [sys] and they'll be able [usr] you [sys] to [usr] ok thanks a lot [sys] i don't know what [usr] hi there i'm just wondering if you could help me i'm buying a property in and the survey has come back and recommended that we have a further drain survey there's been some evidence of sagging in the patio and it's likely it's just the age but just [sys] bye [usr] for peace of mind i'm just getting quotes and and how much that's likely to cost [sys] for a camera service it's 100 and £90 [usr] ok brilliant and how quickly can we book that in [sys] i was just going to check the next availability for you [usr] thank you [sys] we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you [usr] shall i book with [sys] what [usr] it [sys] was the postcode [usr] post code is [pii] [sys] [pii] ok ok that's just two seconds [usr] thank you [sys] we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be with you very shortly thank you we are sorry to keep you waiting a member of our team will be hi i apologize for the hold [usr] she's alright [sys] the next available date we can do is the 26th which is next tuesday [usr] let's have a look 26 ok that's fine i just need to confirm with the with the with the neighbor that they're gonna be in do what time that will be can you give time slot or is it a [sys] er no if it's you can't you can't really [usr] it's [sys] give an estimate [usr] a [sys] time [usr] no no that's fine i just need to see if there's anyone gonna gonna be anyone in ok can i give you a call back a ap and just make sure that they're gonna be in first of all because that's not our property and then i'll give you a call back [sys] that's fine [usr] all right then brilliant [sys] right [usr] thanks [sys] cheers [usr] ever much for your help [sys] thanks [usr] cheers bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any we record calls for quality and training purposes the current wait time is approximately eight minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] didn't know you were anything to do with [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments [usr] no it [sys] as our team [usr] love [sys] do over the phone looking for our latest energy hi and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and [usr] good [sys] helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not [usr] that could [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a consulate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one [usr] total £10 [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] you phone down the road and you get british gas exciting isn't it [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] she's ohh on camera [sys] good afternoon you're through to [pii] at british gas how can i help [usr] hello well really i wanted [pii] i have a blocked toilet [sys] that's ok we [usr] downstairs [sys] book the appointments for you what's your post code [usr] ok [pii] [sys] and what's the house number please [usr] 15 [sys] ok and what's the name on the account at that address please [usr] mrs [pii] [sys] excellent all right i'm just waiting for your profile to load i won't keep you a moment [usr] that's fine [sys] and is it regarding number 15 church view excellent [usr] that's [sys] right [usr] right [sys] what's happened [usr] er the downstairs [sys] right [usr] toilet [sys] ok [usr] is blocked [sys] and sorry i'm just waiting for the appointment system to load i do apologize right ok [usr] that's ok [sys] what it's saying is that you have home care one which is what covers your your boiler [usr] just the heating [sys] right ok [usr] that's right [sys] we need to do this a different way ok it would be right ok right i need to pop you through to the actual dino people now because you don't have existing cover with us i need to put you with them ok [usr] ok [sys] i'll pop you through to them now thank you [usr] thanks thanks a lot cheers [sys] good afternoon you're through to british gas you're speaking to [pii] how can i help you [usr] hello can you help me please yes i have a blocked toilet [sys] ok [usr] downstairs [sys] now do you happen to have your home care number begins with the 91 [usr] i do have my home care number but i'm only i only do the heating i don't do anything else do you [sys] are [usr] still [sys] you [usr] want my number [sys] yes i'll take it from you if that's if that's ok thanks [usr] ok it's [pii] [pii] [sys] thank you and can i just take your name please thank you [usr] [pii] [sys] thank [usr] missus [sys] you mrs [usr] [pii] [sys] can you just confirm for me please your full address [usr] [pii] [sys] thank you and just for secure [usr] postcode [sys] -huh yes please [usr] [pii] [sys] thank you and for security your date of birth please [usr] 27 [sys] thank [usr] 8 [sys] you [usr] 47 [sys] right i can see here is the home care one now you had a an issue with the [usr] that's [sys] toilet [usr] right [sys] what we can do is we have something called repair and cover we can send somebody out to do the repair you would pay an initial fee for that and i'll be able to get those prices for you just bear with me but then what it would do [usr] ok [sys] is you would need to pay something monthly and that will give you 12 months of cover for your plumbing and drains ok let me have a look [usr] ok [sys] or we do a one off let me just give you the prices for this first of all and then i can get you prices for an [usr] ok [sys] on demand where there's no contract they just come out and do it but it there's there is a a price difference there a let me have [usr] ok [sys] a look it's a it's a blocked toilet to see is blocked and it [usr] yes [sys] was a downstairs [usr] it is which does happen from time to time because it because it's it's flat [sys] ok [usr] and it's downstairs it just hasn't got any way [sys] sure [usr] of get going away [sys] ok for the repair and cover it would be £79 as the fixed fee to to obviously come out and do the repair and then you would be £15.62 roughly a month thereafter and as i said that would give you 12 months of plumbing and drain cover [usr] ok right that's 15 62 plus [sys] yes [usr] what i'm paying [sys] yes [usr] now is that [sys] you [usr] what you're [sys] pay [usr] saying [sys] the £79 and then £15.62 on top of what you're paying at the moment which is [usr] on [sys] let [usr] on [sys] me [usr] top [sys] have a little [usr] of what [sys] look [usr] i'm paying [sys] at that [usr] ok which isn't a great [sys] it's [usr] deal [sys] £18.21 roughly a month i think that you're paying at the moment just trying to get into that for [usr] that's 38 33 no i'm not paying it no thank [sys] 01 [usr] you i'd [sys] not [usr] rather do [sys] sure [usr] one off cos it it will only be a one off and then it'll it'll be fine for whatever i'd rather pay the 79 61 off [sys] right no sorry i think you're misunderstanding me you pay the £79 upfront for the fix to get to get the repair done and then you pay the £15 on top of that there is a one off price as well which i can give to you let me just come out of there and i'll get the one off price for you this one off price will be without any contract it will just be to have it repaired [usr] ok hm [sys] ok let me just have a look here the ok right the what i need to do is i need to give you the phone number for the franchise and they'd be able to give you that cost they've not listed that one here give me just a second and i'll get the phone number for you [usr] ok [sys] i'm just going to get your local office ok do you have a pen it's [pii] [usr] i'm ready [sys] yes [usr] [pii] [sys] [pii] [usr] yep ok yep [sys] [pii] [usr] yep [sys] if you [usr] ok [sys] give them a call [usr] got [sys] they'll be able [usr] that [sys] to give you just a one off price for fixing the toilet ok no problem [usr] smashing [sys] you're welcome [usr] thank you [sys] take [usr] very much [sys] care bye [usr] thanks a lot bye bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes afternoon you're through to speaking to how can i help [usr] hello there mate well i had one of your engineers come out last week to help unblock a bath think problem [sys] ok [usr] and we're still having it's not quite as it should [sys] ok [usr] i just wanted to get them back in if i could at some point [sys] no problem what's the postcode please [usr] it's [pii] [pii] [sys] [pii] first line of the address please [usr] [pii] [sys] right if you hold the line let me get you directly through to the office that came out it's gonna be a recall won me a sec hello don abroad [usr] hello there i've just been passed on from the the the main helpline [sys] the call [usr] i've got [sys] call [usr] i had [sys] center [usr] some [sys] was it [usr] i had someone come out last week [sys] ok [usr] just to have a look at our sink and bath but i just need them to come back cos it's still not running it should and it used to [sys] engineers put on for what was the [usr] say [sys] what [usr] again [sys] was [usr] sorry [sys] the postcode i'm just gonna have a look at the notes the engineer has put on from [usr] do [sys] the previous [usr] you want do [sys] job [usr] you want the [sys] post [usr] do you want the job [sys] post if [usr] number [sys] you got a post code would be easier [usr] it's wf nine zero ef echo foxtrot [sys] sorry just job up it mister [pii] right i'll just have to check to see if you've still got a guarantee and there was no one towards or anything that on there defecting the pipes not a problem are you in today [usr] yes [sys] right i'll get somebody this afternoon [usr] i was thinking that if it what time do or is it a bit [sys] that's two hours i can give you [usr] have a look give me two [sys] i [usr] seconds i've got various meetings [sys] ohh right [usr] i am here i can come have a look have a look have a look as long as they don't mind me dipping [sys] no [usr] in and out of meetings [sys] no that's [usr] on [sys] fine [usr] on [sys] if you can just [usr] teams [sys] let him in he'll i'll send the same engineer back he knows what he's doing [usr] it is nice lad it's just it just doesn't run it used to when we first [sys] is it [usr] had [sys] still [usr] it done [sys] slow [usr] and it's just i don't it's it's definitely unblocked and it it does not filling up a bath every [sys] right [usr] time you have a shower but it's just i'm still convinced that there might be some [sys] right [usr] blockage somewhere [sys] ok all right not a problem i'll get this over to [pii] and i'll get him talk back to you right all right then [usr] brilliant [sys] thanks [usr] thanks [sys] bye bye [usr] much [sys] bye bye [usr] cheers bye bye bye
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to dino how can i help [usr] hi i wonder if you can help me i'm waiting to find out whether or not the quotation for the drain work has has been passed over to british gas as of yet i'm just ringing up just to see if there is any any update [sys] what's [usr] do [sys] the [usr] you [sys] address [usr] me to do you want me to give you the postcode [pii] [sys] yes please yep [usr] [pii] [sys] on the first line [usr] [pii] [sys] was it a booking from last week [usr] yes [sys] ok [usr] the guy the guy came out at at midnight i think it was on tuesday i can't remember now all the days are molded into one then they couldn't fix it then the guys with the bigger van with the jetter and everything came out on i wanna say thursday they couldn't fix the blockage either and said that they were going to put it through for a a dig cos they think that the interceptors collapsed and then when i called on friday the guy said they were they should have a quote to be sent over to british gas hopefully for the home care account on fri late on friday obviously i'm just calling up now to see if there's any any update after that if it's gone over to british [sys] ok [usr] gas or not [sys] i reckon yes would have gone to british class then i'm a dino employee i'll get you through to a bg agent now if you [usr] because i just want to check whether they've approved the quote and that that i can figure out when someone's coming because i've nearly been without facilities now since tuesday last week it's getting a bit [sys] wow [usr] it's getting a bit out of control now really to be fair no we're not [sys] no [usr] able to [sys] problem [usr] use any really any water just a minimal amount i'm taking trying to wash my dishes and taking the bucket out of the grids in the street because i can't put them down the drain it's it's getting a bit bit desperate mum [sys] i can imagine ok let me get you through to british customer just hold the line [usr] ok thank you [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] ok ok [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help [usr] thank you ok ok on the [sys] if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not [usr] dyaw the [sys] at british gas we're making [usr] 464 [sys] energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too [usr] update to quotation from over to you [sys] want a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill [usr] the zip code it was all i need to know what data they well we [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] want me moment [sys] have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year [usr] 040 [sys] if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not [usr] my my my wife that you [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today [usr] i mean the [sys] can [usr] thing [sys] rely [usr] is [sys] on [usr] i'm an [sys] us [usr] admin [sys] tomorrow [usr] partners [sys] too [usr] not the open of the weekend [sys] got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills [usr] the big business and then [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if [usr] no [sys] you've got a condensing boiler you can have a [usr] i [sys] condensate [usr] just [sys] fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us [usr] good evening but you [sys] did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create [usr] i'm [sys] greener [usr] tired to [sys] more [usr] come [sys] energy [usr] off [sys] efficient homes [usr] no awesome 56315 [sys] want to save a few £100 a year on your energy bills ask us how a high thermostat could help [usr] i know [sys] if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not [usr] that i don't [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too want a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills [usr] i'm assuming that come to you [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date [usr] he he don't mind but when you've got no ok [sys] did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] welcome [sys] have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes [usr] i try to make you do it online now [sys] want to save a few £100 [usr] ok thank [sys] a year [usr] you bye [sys] on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not [usr] what [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers [usr] for public [sys] who choose [usr] services [sys] us as their energy supplier today can rely on us tomorrow too got a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill [usr] he's not my husband he's a nice looking boy [sys] think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date [usr] mom and kids your number we want to [sys] did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today [usr] long for p a six month 4945 [sys] have you checked [usr] 1 [sys] your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit [usr] 40 minutes one more five of the probably right now [sys] freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one [usr] i have to coughing [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] that [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes [usr] two of them ok we're gonna sign across the total [sys] want [usr] would be one [sys] to save a few £100 a year on your energy bills ask us how a high thermostat could help thank you for calling through to british gas you're speaking to [pii] in the services department how can i assist you what [usr] ok [sys] do you mean good [usr] i [sys] morning [usr] a number or postcode or anything that [sys] sorry [usr] to give you my account number [sys] to hey the line is very faint i can't hear you very clearly but can you just confirm your name to me please [usr] yes it's [pii] [sys] ok and then i just need your first line of address and postcode [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] ok right ok and then i just need the your date of the postcode and your date of birth and last name [usr] po postcode [pii] [pii] and then date of birth is the 26th [sys] open that [usr] of october 1974 [sys] ok how is it that i can assist you miss [pii] thank you for confirming those details [usr] no problem [sys] wouldn't [usr] we've had a problem with our drains [sys] and [usr] we had somebody out from [sys] yes [usr] we made an appointment online and had somebody out from diner road on tuesday evening now they couldn't unblock the drain [sys] ok [usr] they said they needed to send the team with the bigger truck with the jetter that they could jet the drains they came on thursday and they still haven't been able [sys] yes [usr] to unblock the unclear the blockage they said that they're probably going to have to [sys] what [usr] do a dig to see whether or not the interceptor [sys] hello [usr] is fractured or if it's collapsed or something along those lines they should sent over a quote for the work on friday i'm just ringing up [sys] how [usr] just [sys] many [usr] to see [sys] k [usr] whether you've [sys] of [usr] got [sys] gold [usr] the quote [sys] is [usr] whether it's been approved when when when [sys] i'm not [usr] expecting [sys] open [usr] somebody to come out it's been it's been quite a few days now and i can't even use the toilet i've got no [sys] ok [usr] water facilities cos obviously the drains are all backed up [sys] ok i'll [usr] six [sys] just have a look for you [usr] ok thank you [sys] right and on my phone you're not gonna help you ok what it is right miss [pii] i'm not able to see the the relevant details regarding the appoint the specific appointment for you on our side because the job has been passed on to the local office it's currently with them at the moment right now what it is i can provide you with the direct contact number for them and they would be able to assist you with regards to the quote as well [usr] ok it's gone through to the local office i've been on [sys] they're [usr] hold [sys] kind [usr] for [sys] of [usr] fif i've been on hold for 50 minutes waiting to get through i wish somebody would have been able to tell me beforehand do what the number is for the local office [sys] it's [pii] [pii] [pii] [usr] and and who is that is that british gas [sys] just [usr] or is that [pii] [sys] that is sign at the local office the job [usr] i've [sys] is with [usr] i've [sys] them [usr] i've [sys] they would [usr] already i've already spoken to [pii] [pii] have put me through to you because they have sent you a quote for the work we need you to approve the quote that they can come and do the work [sys] ok but the the quote is not showing on our end the quote [usr] you [sys] would [usr] haven't [sys] be with them [usr] got the quote yet [sys] no no the quote would be with them they would be able if it hasn't come through to us yet they would be able to send it through to you [usr] ok well i've just spoken to them and they said that it was with you [sys] i'm just gonna possibly try and have a look here [usr] sorry i'm just getting frustrated because i've been on i've been on hold now for an hour and i'm not getting [sys] no [usr] anywhere [sys] i can [usr] and i can't i can't even use the toilet [sys] ok [usr] this has been going on since tuesday and i haven't [sys] it [usr] you [sys] on [usr] know i can't even use any facilities [sys] ok i'm just going to place you on a brief hold for a moment do you mind just holding the line for me [usr] that's fine that's fine thank you [sys] thank you [usr] yes they do it in the call center they just give you to the mate i got to the guy from downs just gone over to waiting for a quote i was just sticking through to stuff pass the pass the book rather than saying the quote's not on the system yet they haven't said the quote on the huh for them they need to quote still needs to go to bishan they need to then review it and approve it and come back and then then i would then need to arrange for someone to come out it it might be a three jsl a then there will be a call tomorrow now cos he's just getting nowhere isn't it but if that's all she's doing surely he could do that himself making she might call she might call down and what you say and say where's the place i'll call the tissue i know shit ok and then [sys] hi thank you for holding the line for [usr] hi [sys] me miss [pii] sorry about the [usr] no [sys] wait [usr] problem it's [sys] i've i've just spoken to our support team with regards to the fault that you're experiencing right [usr] ok [sys] and you mentioned to me previously that you spoke to [pii] they said that we it is something that we need to the quote to approve that on our side right [usr] yes [sys] they confirmed that with me now what it is the the relevant department however that would be able to approve it for the wet works and the job to be done they are currently closed today [usr] ok [sys] they will be available [usr] are they are [sys] tomorrow [usr] they open tomorrow are they yes [sys] that [usr] do [sys] is correct [usr] you have a do you have [sys] i'm going [usr] a number [sys] to [usr] for that team [sys] yes yes i do it's [pii] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] ok [usr] great do what [sys] they [usr] they [sys] are open [usr] ha have they have they got the quote have they then yes [sys] yes they would be able to validate it on their end ok they are [usr] ok [sys] open as of 8 a.m. [usr] 8 a.m. tomorrow ok [sys] up [usr] and [sys] until [usr] it's [sys] [pii] [usr] it's it's zero [pii] [sys] huh correct yes [usr] ok that's super thank you [sys] it's a pleasure have a good afternoon bye [usr] no problem i'll give them a call tomorrow thanks very much take [sys] bye [usr] care bye bye
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[sys] hello thank you for calling diner rod central london please note that calls may be recorded for monitoring and training purposes hello then [pii] [usr] hi hi i just wanted some help we've got a external drain outdoor drain on our house from the roof which seems to be blocked i wonder if that's something you can help with [sys] what's the post code of the site please [usr] i g7 [pii] [sys] i g7 unfortunately we don't cover that area but [usr] all [sys] i can [usr] right [sys] help you i can give you the correct contact number the local office [usr] ok thank you [sys] that's fine you said i g7 [usr] [pii] [sys] right ok the contact number would be [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] great thank you thank you very [sys] alright [usr] much [sys] alright [usr] thanks [sys] cheers [usr] bye [sys] thank you bye bye [usr] bye bye
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[sys] hello thank you for calling dina rod central london please note that calls may be recorded for monitoring and training purposes hello down road [usr] hi i've got a very very small leak under my sink how much do you guys charge for a call out alone it just come and you're saying if if the quote is too much i just say ok no thanks i mean what what [sys] ok [usr] do you charge [sys] no worries sorry before i say that can i get your post code [usr] [pii] er [sys] ok because we don't cover that area let me give you the correct office number [usr] ok [sys] if you call them you can get a quotation h a one ok is that leak in the waste water pipe or [usr] it's the i think it's the tap pipe the [sys] ohh [usr] inlet [sys] tap ok then i'll give you a plumbing office number it is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok [sys] yes [usr] thank you very much thank you bye [sys] no problem bye
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[sys] thank you for calling dino rod [usr] and [sys] partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our upcoming service did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes well i know my name's [pii] how can i help [usr] sorry say that again [sys] my name's [pii] how can i help [usr] hi there i've got a er a block drain that i'd to get one of your people to come out and take a look at please [sys] ok no problem and it's just at a home is it it's not a workplace or anything [usr] no it's the [sys] ok no problem at all that's absolutely fine and i take it it's just something you'll need to pay for is that you don't have any cover for it [usr] no i'll have [sys] no [usr] to pay [sys] british [usr] for it [sys] gas cover no no problem that's fine and is it your own property is it you want it as well as live it or is it rented [usr] i own it but it's rented out [sys] is rented out to them ok that's fine what's the post code for the property [usr] [pii] [sys] that's absolutely fine give me one moment then let me [pii] across to the local team i'll get them to have a word we'll see about getting out [usr] thank [sys] there and get [usr] you [sys] it sorted for you [usr] thank you [sys] good afternoon i know [pii] [usr] hi there i needed to speak to someone about getting a drain cleared in er e three [sys] no problem hello [usr] i'm here [sys] sorry you you're coming and going it's a blocked rain [usr] apologies [sys] did you say [usr] er in [sys] hello [usr] e three hello yes hello [sys] i'm gonna call you but the line's terrible i'm going to call you back hold on a moment [usr] thanks
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[usr] £25 i done [sys] thank [usr] it [sys] you for calling dino [usr] 100 [sys] rod [usr] and £25 [sys] partners with british gas please [usr] i found [sys] listen [usr] him [sys] to the options carefully [usr] i found [sys] if we [usr] him [sys] can get you to [usr] don't [sys] the right team [usr] call me a lie because i put [sys] if you need any help [usr] i've [sys] with [usr] got [sys] a drainage [usr] the numbers [sys] problem [usr] up in [sys] press [usr] i [sys] one [usr] found it already [sys] if you require a pling services press two or if you have an existing home care policy it's three [usr] am i right or wrong look at the telephone number is the same or not [sys] i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from block drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] even white even in his head [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] perfect i found that was 100 and 25 but [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done hi is this how can i help [usr] hi i i just wanted to get a quote for unblocking a drain er with the jet wash [sys] is this regarding a domestic property or a commercial [usr] no normal property no house property [sys] do do you live in the property or is it used for business purposes [usr] sorry i live in a it's a he i said [sys] domestic [usr] a he domestic [sys] and do you have british gas home care cover for your plumbing and drains [usr] no we don't i think i'm gonna look up onto that [sys] pre-existing issues obviously won't be covered but if your local office are taking appointments we can go as soon as we'll be able to get an engineer sent out to you obviously i'd need a bit more info excuse me a bit more information to determine that but in regards to the price and the procedure we [usr] ok [sys] don't have a call out fee we don't charge customers for the engineer coming out to the property but once they do they'll carry out they'll [usr] ok [sys] carry out an assessment they'll then let what the issue is as well as a quote you'll then need to agree [usr] ok [sys] to that quote for the engineer to then start the work as it's payment upon completion cash or card and for during the week excuse me monday to [usr] ok [sys] friday the starting price when booking is 100 and £80 and that's va t included [usr] if i was to call [sys] no [usr] them back [sys] the [usr] they'll [sys] starting [usr] charge me [sys] cost [usr] about [sys] will be [usr] £200 [sys] 100 and 80 i can't tell you if it will be £200 200 pounds i can't [usr] no but if [sys] no [usr] it's [sys] that's a included [usr] it's with you're [sys] the start [usr] saying [sys] the [usr] monday [sys] minimum [usr] to [sys] quote [usr] friday [sys] will be 100 and 80 [usr] yes minimum cost about 100 and 80 that's a bit too much ok [sys] no [usr] no [sys] worries [usr] i can't [sys] thank [usr] afford [sys] you for [usr] that [sys] calling [usr] at the moment [sys] in take [usr] no [sys] care bye bye [usr] ok look all right thank you bye bye
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[sys] welcome to dino east midlands please note all calls are recorded for quality and training purposes in order to help us direct your call please listen carefully to the following options if you have a drainage issue including blockages cctv surveys drain repairs or tankers please press one if you have a plumbing issue please press two good afternoon [pii] [usr] hi there i was wondering if you could help what it is is you guys did a call out for us just before christmas [sys] no [usr] and quoted [sys] -hum [usr] some works i'm just making sure i've got the right [pii] [pii] that's all can i give you the postcode [sys] of course you can [usr] it's [pii] [sys] [pii] and what is the first line of the address [usr] it's a domino's pizza [pii] [sys] ok let's have a look we're more on that side and what was the date you said we attended sorry [usr] the 20th of december [sys] 20th of december i can see we've got a booking in for you for today as well ok [usr] all right ok [sys] we've got a blocked external drain which is causing a backflow into the back of the store [usr] yes that is the problem have they already do you have a note of who called you and when [sys] we've just got a name of [pii] [pii] [usr] [pii] [sys] something that [usr] no that [sys] and [usr] makes [sys] they've gone [usr] sense [sys] through our call center [usr] ok well if they've already sorted it i'll let them sort it [sys] it's not the quotation it's just for an unblock just you do know [usr] it's not to go ahead [sys] no they've raised this for just an unblock but with the quotation you'll have to get that booked through myself [usr] ok right [sys] do [usr] ok [sys] you wanna get the [usr] that's [sys] quotation [usr] fine [sys] booked [usr] well that's why i was calling but if they are looking to do something else then they're obviously looking to do something direct that's why i will double check and give you guys a call back because i was i was calling to go ahead with the quote [sys] ok [usr] can i just double check as well is [sys] hm [usr] did the engineer say that it is our block our drains that are blocked it's not a communal drain or anything that [sys] all i can see is quote to clean out ao drains he would have quoted for your own drains not for a communal drain [usr] our own trains ok ok that's absolutely fine thank you much i'll give you a call back in just a minute once i find out what [sys] perfect [usr] this [sys] ok [usr] is what happens [sys] no worries [usr] when there's too many cooks [sys] of course [usr] that's great thank you much [sys] no worries [usr] cheers [sys] take care [usr] bye [sys] bye [usr] bye [sys] bye
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[sys] thank you for calling dino rod partners with british gas [usr] honestly i i'm i'm easy [sys] we record calls for quality and training purposes [usr] when you whenever you want man well right now i'm just doing this call up for and that's it every everything else will be j [sys] they have [usr] i got chocolate hi hi love hi [sys] hello [usr] i'm calling my name is [pii] i'm phoning from united students we've got a we've got a bit of a a flooding issue going on at one of our properties in [pii] i [sys] ok [usr] hoping to to request a call out for a for a plumber maybe if you got one right [sys] do you have an account with us do you with [usr] yes [sys] with [usr] yes we do we do [sys] is it a key account or what multi premise what account do you have [usr] we've got we've got a we we we manage student student accommodations across the country and i'm i'm just not sure what account i'm not sure [sys] ok [usr] sorry [sys] i'm just trying to find out if i can find out how what you've [usr] right [sys] got right let me just [usr] would you [sys] take the post code of the property concern see if it brings anything up [usr] ok sorry just one second it's in [pii] that's [pii] [pii] [pii] bro [sys] ok that's not bringing anything up see if it's a what we call a key account [usr] -huh [sys] you have to email it in that i have a colleague on the team that deal out their jobs i don't know how [usr] ok [sys] you use it have when you've you you've used it before i take have you [usr] we we we have we have and i'm familiar with with emailing in would would you would you me to do that [sys] if you don't mind it's [pii] [usr] key [sys] [pii] [usr] accounts ok [sys] i have [usr] ok [sys] a colleague on the team that's that's all he does all night he'll pick that up and be in touch and [usr] that's [sys] sort that out with [usr] fine [sys] you ok [usr] that's absolutely fine ok thank [sys] all [usr] you [sys] right [usr] i appreciate [sys] you're [usr] you ok [sys] welcome [usr] alright thanks [sys] you [usr] for now [sys] as [usr] bye [sys] well thanks [usr] bye [sys] bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're through to [pii] my name is [pii] how can i help [usr] hi there i don't suppose [pii] is around is she [sys] [pii] who and who specifically you're looking for [usr] it's [pii] i thought that was who i've got isn't that [pii] [sys] nope this is the head office it's not the local office [usr] ok you do do you have a number i'm looking for a fellow called ben pack [sys] ok what's the post code to to the property that they should they're supposed to be dealing with [usr] they won't it's it's to set up a new account to be fair [sys] ok what's the what's the postcode of your property i can then direct i give you because we have different local offices [usr] ok but it but it's particularly [pii] i want to speak to [sys] yes i will give you the number to the local office i i will [usr] ok [sys] then check if there's [usr] all [sys] a there [usr] right well it's [pii] ne [sys] me a quick second and is this for a drain or a plumbing issue that you're trying to [usr] it it will be a drainage contract [sys] ok bear with me [pii] can you tell me the number you called is that did you call the number ending [pii] [usr] i think i did [sys] [pii] [usr] sorry can you repeat [sys] sorry [usr] that [sys] [pii] [pii] [usr] sorry [pii] [sys] no [pii] [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] yes that's the number to do [pii] [usr] right ok all right mate [sys] all [usr] thanks [sys] right cheers [usr] for that [sys] bye bye [usr] cheers
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year dino gas speaking how can i help [usr] hello are you able to give me a price for cleaning a drain please [sys] is it a blocked drain [usr] no it's not blocked it just smells it it looks it's just soapy stuff laying there from the washing machine in the kitchen [sys] right i mean if it's laying there it could be a fact that there is a blockage somewhere i mean to to be the our standard jobs start at 100 and £70 [usr] ok [sys] if it's a property where you live and you're the property owner [usr] right [sys] that's 100 and £70 [usr] ok [sys] if it was any different then the engineer would quote you while he was there [usr] ok [sys] but it could quite possibly be a case of if the water's collecting somewhere then it may be that there's a partial blockage somewhere [usr] ok ok thank you for your help [sys] you're welcome [usr] thank you bye bye [sys] aye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] my name's [pii] how can i help you today [usr] hello good afternoon i've got a blocked pipe in my bathroom i think you come out before and unblocked it for a bit but i think it needs a camera down to find out exactly where the blockage is i need it unblocking but i need to know where the blockage is it's [sys] right [usr] only in the bathroom [sys] ok [usr] it's from the bath down to the soil the soil pipe it's only about 6 ft but we're having trouble finding the blockage [sys] ok no problem we can definitely help with that can i just ask is this a domestic or commercial property [usr] domestic but i'll need [sys] and [usr] a camera [sys] do you [usr] down [sys] have [usr] sorry [sys] do you have british gas home care cover for plumbing and drains [usr] don't [sys] at all [usr] think we do i'm not sure on [sys] right [usr] that one to be honest with you [sys] could i have your post code first line of your address and your name please and i can have [usr] it's [sys] a look [usr] [pii] and the name's [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] and it's [pii] [usr] [pii] [pii] [sys] [pii] thank you ok let's just have a quick look for you november november 3 [usr] [pii] [sys] [pii] [usr] that's it [sys] and that's [pii] there we go [pii] no definitely not under which is gas it's on demand what i'll do is i will pop a note on for the local office [usr] all right [sys] and i will put on the they need the lux see camera obviously you don't want a cctv survey one [usr] no [sys] because it means it they map the whole of your dreams and two they wouldn't do a cctv survey until the drain the block was cleared [usr] how much [sys] if [usr] will [sys] we [usr] that [sys] if [usr] sorry [sys] we [usr] how much will that cost how much a [sys] for an investigation there is no extra charge [usr] right ok [sys] what i'll do is i'll book an engineer out our our standard raid for unblocking of a drain but i will put that you they need to have a quick look see to see where the blockage is in that pipe for you [usr] well we need [sys] ok [usr] cash [sys] our prices start from 100 and £70 including va t [usr] just [sys] that's [usr] come [sys] monday [usr] out and clear it [sys] to friday [usr] ok well i'll leave it at that for a minute didn't think it was gonna be that much ok i i can i leave it at that and if i decide to come back [sys] certainly [usr] i will thank you very [sys] no [usr] much indeed [sys] problem [usr] thank you bye [sys] thank you much for your call
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[sys] thank you for calling dino [pii] partnered with [usr] ok [sys] british gas please listen to the options [usr] tonight at [sys] carefully [usr] nine [sys] we can get [usr] the [sys] you [usr] action [sys] to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening for designer [pii] speaking how can i help you [usr] i i need a price for someone to come out and get a drink [sys] right it depends on availability mondays to fridays between eight and six [usr] right [sys] it start from £180 [usr] how much [sys] 180 [usr] how long [sys] sorry [usr] how long is that for [sys] that's for a price for a standard unlocking mondays to fridays [usr] is is there an hourly hourly [sys] and [usr] charge [sys] then after [usr] or [sys] that's for the total price [usr] there's no hourly charge you just turn up and unlock it [sys] he'll give you a quote when he's when he's [usr] what [sys] there and he'll tell you the price if there's anything more complex for example ordering more parts he'll let the cost anyways if you want to go ahead you can if not you can just send him away you won't get charged [usr] all right all right no worries thank you cheers [sys] right no worries take care
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] can they [sys] afternoon speaking [usr] hi [sys] how can i help [usr] i was wondering if you do drainage work on a new extension we've had some work done to date and we just need it to be finished off [sys] would have thought i don't see a problem in that and it's obviously for a residential [usr] yes [sys] address yes no problem that's fine and [usr] [pii] [sys] what's the post code [usr] [pii] [sys] and first [usr] [pii] [sys] line of the address second [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] i've got it down and it's [pii] thank you second and what's your name please [usr] yep [sys] sorry [pii] [usr] [pii] [sys] second name please [usr] er [sys] cute [usr] 07493 [sys] and a contact number please [usr] [pii] [sys] yep [usr] [pii] [sys] it and i'm really sorry i think you did even say at the start about the you were saying about the extension but can you elaborate exactly about the drainage issue that you experience and then obviously you [usr] we've [sys] referring [usr] had [sys] to [usr] we've [sys] your [usr] put [sys] extension [usr] on a side extension and that side extension had a manhole we got a thames water build over agreement and the man hole has been filled up there's another manhole that's been moved it's been covered over and the builders put some temporary drainage in site now what we now need is just for that drainage then to be brought to floor level it's under the block and beam to be brought to floor level and ready for the plumber that's the first thing and then the second thing that we need doing is our water needs moving about a meter and a half across in our kitchen [sys] right ok but they'll obviously come out as soon as we can arrange for a free no obligation quote there's no call out charge for the service the starting price for any unblocking unblocking work is [usr] but can we [sys] 100 [usr] check [sys] and [usr] that [sys] £70 [usr] i don't [sys] all [usr] waste my [sys] in [usr] time [sys] but [usr] is this is not what this is it's drainage round work if it [sys] yes they they they [usr] but [sys] they [usr] i [sys] can [usr] obviously [sys] come out and provide [usr] but i [sys] a free no obligation [usr] don't i'm [sys] quote [usr] not living at the [sys] but [usr] property [sys] there's no call [usr] but [sys] out [usr] i don't want someone to come out if i wanna manage expectations but also for my time i don't wanna meet someone out there who's then no sorry i just unblocked drains and fix them and stuff we we we're looking for actual drainage ground work i'd rather check that whoever you're gonna send out does that before they come out do what i mean i guess it's no obligation quote [sys] i'll get [usr] it's [sys] you through [usr] still [sys] to the [usr] my time [sys] right i'll just get you through to the local town and they'll be able to further er elaborate then i won't be a moment for you dina rod valley region please note all calls are recorded for training and monitoring purposes please choose from the following options press option one to book a job it's two for accounts and option three for anything else welcome to dina rod thames valley region please note all calls
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi [pii] sorry at dino how can i help you [usr] hello there i've got an issue with my drain for coming from my kitchen to the the main out the main drain outside i've got no it's not it's blocked up and don't seem to wanna fucking empty at all what what are the chances of someone coming to look at it [sys] what what has exactly happened though you you've got an issue with the sink [usr] no [sys] is [usr] it's [sys] it mainly [usr] it's it's below ground level i've got an access point at ground level which the drain which the sink feeds into it's a branch off the the the the main drain outside to my house [sys] is [usr] i've [sys] that all [usr] got [sys] the towing [usr] it's building up it's it's it's coming right up to the top and it's not draining down [sys] what type of water is is it [usr] well i put i put one shot down it's it's i don't know it smells fatty horrible water really [sys] would say sandwich [usr] no i don't think it is no th th this branch comes to this sink only the sewage outlet to the soil pipe is on a different branch this this [sys] it will [usr] is solely from my kitchen sink this one [sys] it won't be today [usr] right [sys] it [usr] ok [sys] may be another day [usr] ok right ok i did think you'd say that ok [sys] it's we will we will on with the emergencies all the system will automatically only put it in if there was sewage coming out [usr] right ok right ok ok [sys] that's why i was asking if what what what type of water's coming out [usr] right ok i mean it's over flowing but it's not well it's not it's not it's not sewage [sys] sewage [usr] now i wouldn't say no i wouldn't have said no [sys] travel around other plumbers and they might push you i know you i know obviously you've got your poor doors but i'm just trying to help you out [usr] no that's cool that's fine i appreciate [sys] traveling [usr] that i [sys] around is a local one [usr] try [sys] and [usr] another [sys] i to [usr] local [sys] be honest [usr] one [sys] i our price today would have been 217 [usr] i thought it would be as much ok no that's fine [sys] try [usr] ok [sys] try and look around google some people i think it's if you have facebook i think there's a few if you put out a recommendation they usually come out some pop up [usr] right ok i i'll i'll i'll i'll have a look around see if i can see if i can speak to someone else then that's no problem thank [sys] if [usr] you for your help [sys] not call back and then i'll obviously have to i'll book you in for whichever date it comes up with [usr] ok ok doke [sys] all [usr] no problems [sys] right [usr] all right thanks for your help [sys] no worries [usr] have [sys] take [usr] a nice christmas [sys] care [usr] thank you bye bye [sys] you too goodbye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at [pii] how can i help [usr] hello er i was wondering if somebody could come we live in [pii] and we had a problem with a blocked toilet er that's been leaking and now we've noticed we've got a big leak from a grid on the back drive which i think's all connected to it [sys] ok and is it just water that's coming out at the moment it's nothing foul sewage or anything that at all [usr] is it is it just water that's coming out do we think my husband thinks [sys] ok [usr] it [sys] i if if it is just water it wouldn't necessarily class as an emergency if it's clear water coming out [usr] it's just [sys] or water in general if it's sewage we would be able to attend as an emergency other than that it would be a standard appointment it quite possible looking at now would it be on friday monday or tuesday at the earliest that we could attend [usr] it doesn't look very clean what's on the drive we it's er it's the house smells with what with it and the outside smells with what's all over the drive it's we don't know what it is that's blocking it [sys] ok i could book it in for you for an engineer to attend but it would be any time between now through till one pm tomorrow at the at the earliest and if you believe that it is sewage but if you do attend obviously between [usr] you think [sys] that time they could it is quite literal any time from now through till tomorrow at one pm they could arrive at two o'clock in the morning three o'clock in the morning it just depends when the engineer gets on site [usr] ok [sys] and if it is that [usr] would you be [sys] go [usr] able to see [sys] on [usr] would you be able to see anything [sys] they do [usr] at [sys] have [usr] that [sys] lighting [usr] time [sys] equipment in the vans it'll be on out of hours engineers obviously with it with it [usr] right [sys] being out of hours it wouldn't start at 100 and 70 it would be £212 out of hours and then if they arrive tomorrow during the day it would be £212 [usr] right right right let me let me speak just just let me speak with my husband and then i'll give you a call back is it is it best to book through you here or is it best [sys] it's [usr] to do [sys] entirely [usr] it online [sys] what's easiest for yourself if you if you're happy to do it online then you can do that that's fine if you wish to discuss any points with anybody just give us a call we're happy to run through anything or provide you with additional information if needed [usr] ok if the if if we do it else between now and tomorrow tomorrow afternoon it's [sys] it [usr] how [sys] would [usr] much [sys] start at £212 if it's more complicated or requires any specialist equipment then the engineer would re quote the work but only with your say would we go ahead if not you're under no obligation [usr] right ok ok i'll just have a word with your husband and and let [sys] that's [usr] him know [sys] not [usr] and get [sys] a problem [usr] back to [sys] at all [usr] you ok [sys] you're very welcome [usr] thank you thank you bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] our service advisor we'll see what [sys] we [usr] they say [sys] record calls for quality and training purposes [usr] ok [sys] good afternoon you're through to [pii] at dino how can i help [usr] hi there we're if it we've got a a nasty smell in our kitchen and i'm concerned is there whether it could be a dead animal underneath the floorboards or whether it could be a sewage smell i'm just wondering what what a different restaurant wondering really what you how you might be able to to help or what you would do [sys] ok have you noticed that there could be any blockages in the drains or anything [usr] no [sys] that [usr] no [sys] ok what i would recommend is for an engineer to come out and quote but they they wouldn't carry out any quotations this side of christmas it's more than likely going to be around the 27th [usr] that they that they'd be able to come no one could come till the 27th ok nobody can come here i know the time is awful no one can come till the 27th and maybe we'll just call you back then we'll just see how it goes i guess because we don't have a blocked strain at all it's just just since this morning this unpleasant smell that we don't know what what it relates to really and just wondered could it be a leak or something in in the sewer maybe [sys] ok [usr] do do you come across questions this at all or do you have any thoughts on it [sys] we do we do that's all that we recommend really obviously if the customer is unsure of what the issue is we can send an engineer out free of charge to quote what the issue is he'll he'll investigate it there and then and he'll let then what what work needs to be done [usr] okey dokey ok we'll we'll call you again if we decide that that's that's what we want but thank you much take care [sys] no problem you too bye bye [usr] bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're through to [pii] speaking how can i help you [usr] how's it going mate you're all right pretty much i was just wondering how you would be able to get to your what i'm doing is i'm trying to look for a job at the moment with you guys is there have you got any vacancies available [sys] we need to contact the local office what i'll need to do is have you got your first party post code and i'll give you what the local office is and they'll be able to cos they they they're in they're in charge of their own staffing if what i mean [usr] is it ok i understand that well you just need my postcode do you [sys] just the first part i can find out which area you're in and then i can direct you to the right place [usr] it's [pii] [sys] [pii] ok and is there any particular skill set you have to plumb or drains [usr] well i am a plumber i've been in a plumber for three years but i wanna go into the drainage side of it [sys] right ok [usr] the drainage i would to go into [sys] right no problem what i'll do is i'll give you the number you probably best try them tomorrow morning because sometimes the offices do shut a little bit early er but i certainly let me know when you've got a pen and paper and i'll give you the number [usr] i'm all free now [sys] ok it's [pii] [usr] [pii] [sys] no [pii] [usr] i'm sorry [sys] [pii] [pii] [usr] brilliant i've got that now [sys] ok if you give them a call they're usually open from eight o'clock in the morning if you give them a quick call they should be able to let if they've got anything available [usr] brilliant thank you very much [sys] not a problem mate have a good evening [usr] bye [sys] thanks bye
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[sys] thank you for calling dino rod partners with british gas we record calls for quality and training purposes good morning you're through to how can i help [usr] good morning what it is i'm currently using a a lower ground floor apartment it's below floor below floor level and the bath is not draining there's a pump attached to it but the pump is not taking water from the bath but the [sys] right [usr] pump the pump is intermittently taking water from the kitchen sink and the bathroom sink but and and it's it's consistently taking water from the toilet flushing but because of the blockage around the bath there's there's an issue with that that particular pipe which is [sys] right [usr] connected to a pump which is trying to obviously take the the waste probably up [sys] ok and is that the only bathroom in the property [usr] well this is a ground floor conversion cellar converted in this in this flat it's the only bathroom [sys] ok i'll look into that and is it is it classed as two the flat that you're in is that just your flat or is it two flats that you've broken the property into or [usr] upstairs is is a normal terraced house and then below this is the cellar conversion into a self contained [sys] ok do you own both or is it just just the one that you're in that you are that [usr] it [sys] you're living [usr] it's [sys] in [usr] i'm just living in i'm just renting this one [sys] ok right can i take the post code for the property [usr] i'll just get that for you right the property is [pii] [pii] [sys] first line of the address [usr] [pii] flat it's just a ground floor [pii] [pii] [sys] ok just bear with me one second and is the agreement in your name or is it under a different name [usr] the the agreement the agreement would be in my name [sys] do you pay for a home care insurance with british gas or are you just looking for a one off call out [usr] i'm a british gas employee and i do also have home care i'm not sure if the home care is transferrable because the home care is a another property that that [sys] bye [usr] own [sys] it's not transferable anything that we would do if we were booking a job on this one it would just be booked as a chargeable job [usr] how much is the call out fee [sys] for i think it's for a drain job it's 100 and £70 which includes va t [usr] that includes a t ok [sys] yes it's obviously it's only if it was a bigger job that they would advise if it was any more than that but yes the the standard job would be around 100 and 70 for drains just to understand it's not the system that you've got i mean obviously it's not a santa flow is it that's just it's it's just a you said it's just a a pomp that you've got that's attached to the drains [usr] it's just a pump it's just a normal residential pump [sys] anything that we would book i'll obviously have to check what they can do in terms of availability to to book something in just to see what they can do if [usr] that's [sys] if it's [usr] fine [sys] something that you you want [usr] would [sys] to do [usr] what i might do then is if it's obviously i'm guessing you're on the out of hours team aren't you [sys] we work till seven [usr] i see that's fine well 100 and £70 not bad but would that include the specialists are they're trained to work with lower ground floor properties and pumps and stuff [sys] if that's the that's the only thing that's why i was asking about what type of system it is cos i don't know how much involved they get with the pumps i don't know how much they come across it on the drains usually a lot of the jobs that they attend are just to but then they do do r rural areas where they don't have a tank where they have a a tank in the garden it's just a matter of them really coming out and assessing it and see what they can do if they couldn't do anything then obviously you wouldn't pay for a repair if they've not completed one but obviously it's difficult to say unless you wanted to speak to the main office when they're open at eight just to really clarify if it's something that they can do or not rather than booking an appointment and them coming out and saying they can't do it [usr] what i'll do then i have got a colleague that works in [sys] yes [usr] i'm gonna i'm gonna reach out to her when i get to work [sys] yes [usr] and probably try and go a little bit get a little bit of insight internally first before i book it i appreciate your time [sys] no problem all right then [usr] thanks dude [sys] thank you bye [usr] cheers bye bye
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[sys] thanks for calling dino plumbing please note all calls are recorded for training and monitoring purposes please hold while we connect you to a member of our team we'll be with you in just a moment thank you for calling your call will be answered by the next available representative thank you for calling your call will be answered by the next available representative [pii] speaking how can i help [usr] hi is this [sys] it is indeed how can i help [usr] hi i'm just wondering if you can help cos i've got a problem where it's been going on for four or five months i've been getting water hammer when shutting off the taps clunking noises when shutting off [sys] ok [usr] the taps and it's happening obviously on the washing [sys] job [usr] machine was washing machine as well when the water runs and then it stops it makes a when the [sys] water [usr] water [sys] hammer [usr] rushes [sys] that [usr] back [sys] nice [usr] the thing is obviously the reason why i'm calling yourselves up is because [sys] no thank you [usr] i've had quite a few things changed i've had the outside [sys] we just [usr] stop tap changed by the water board i've had the expansion vessel change combination valve the internal stop tap change by [pii] [sys] hello [usr] the local office in in [pii] and obviously [sys] what [usr] the issue is still there but they're saying to me [sys] the end [usr] that there's [sys] of it [usr] there's nothing else that they can [sys] it's [usr] do but [sys] a quote [usr] i've still [sys] it's [usr] got the issue [sys] ok what's your post code please let me have a look bye no [pii] brother ok and what's your name please [usr] it's [sys] [pii] and house number one ok you can do you mind let's see what my colleague who manages that area she is currently on lunch break till two er [usr] what's [sys] [pii] [usr] her name the thing is i've spoken to [pii] in the red [sys] yes [usr] hill or office [sys] she's [usr] and she she said she said the same thing to me she [sys] no [usr] said there's nothing else that we can do i don't understand i've still got the issue i don't know where i'll go with this issue [sys] ok i mean if there is if they've advised nothing else we can do then i'm i'm not quite sure where you would go from there to be honest i'm suspecting that we've tried every avenue that we can did she advise where where to go from there or did she just said there was nothing [usr] she [sys] else we [usr] just [sys] could [usr] said [sys] do [usr] there's nothing else that we can do [sys] ok hold on i'm not gonna lie [usr] i mean i said i mean it it seems [sys] what's what's [usr] it's just [sys] going [usr] a complex [sys] on then [usr] problem it's it's difficult to resolve but it shouldn't it shouldn't be left [sys] now [usr] that you [sys] we're [usr] know what i'm [sys] trying [usr] trying [sys] to [usr] to [sys] get [usr] say [sys] everything [usr] sometimes it takes time it takes time it takes time to resolve what i'm trying [sys] no [usr] to say [sys] i appreciate that i may have just tried all the avenues that it would be possible to explore and there isn't anywhere else to explore too not that it it's lack of time because it sounds we spend an awful lot of time changing multiple different things what i'll do is i'll just send her an email just let her know that you've called [usr] no but there's no point sending her [sys] sorry [usr] an email [sys] it's ok [usr] she's just gonna she she's just gonna she don't wanna call me back because she's [sys] business [usr] just gonna speak to the same person they've already told him they don't want to call back there's no point [sys] ok there unfortunately there is nothing i can do though that is that is [usr] ok [sys] a normal [usr] then [sys] escalation [usr] that's fine thank you [sys] ok [usr] bye [sys] bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino.com dino is one of the u k's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good afternoon you're through to [pii] here at dino how can i help [usr] hello sorry to trouble you again i phoned this morning about a flooded downstairs bathroom about half past nine i phoned again after lunch and still no one's come out it's all flooded my hallway now ok [sys] all right let's have a look and what's the postcode please [usr] me [pii] [pii] ok [sys] ok let's have a look and just confirm your name for me [usr] missus [pii] [sys] ok that's fine it is with our engineer he's called [pii] let's have a look it is possible that the he's got a little bit be behind in the workload [usr] ok [sys] it's only emergencies that have been carried out today [usr] ok [sys] i apologize as soon as he's on the way he will give you a courtesy call and it is still on to be seen for you ok [usr] but he will definitely come [sys] that's correct it is all on the system still [usr] ok [sys] to be attended [usr] all [sys] today [usr] right [sys] ok [usr] thank you thank you bye [sys] take care now bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help hello you're through to at how can i help [usr] hi there i wonder if you can help i'm calling on behalf of my parents who had a rod out at the house on the 27th of july i think it was to [sys] ok [usr] unblock a drain in connection with a blocked toilet the [sys] right [usr] issue has recurred and i was wondering if that was covered by the guarantee [sys] i can have a look for you what's your post code [usr] it's [pii] [sys] [pii] [usr] alpha uniform [sys] [pii] [usr] no sorry [pii] [sys] no [pii] and what's the first line of your address [usr] [pii] [sys] ok no there is no guarantee of no that means you'll have to you'll have to rebook it as a new job [usr] right ok i'll have a wee chat [sys] i'm just trying to i was just trying to read the notes from an engineer from the last job just to see if there's something that's why it happening [usr] right [sys] right please hold on right the engineer when he came to you guys last time he said that that there's a bad er joint which causes things to stick at the bottom [usr] right ok [sys] which means that which probably explains why the drain is blocked again [usr] right [sys] he said that he that he he's he he's explained that to you [usr] ok [sys] have you guys have you guys fixed up [usr] ok [sys] problem or [usr] i'm not sure [sys] because [usr] that [sys] i [usr] i just [sys] i mean i can book another job for you obviously it's probably why he's not got no guarantee because [usr] -huh [sys] he knew that this was going to happen again until that joint [usr] right [sys] was fixed [usr] i'll probably phone their home insurance in that case then and go through that on this occasion i think [sys] ok that's [usr] ok [sys] fine [usr] thanks [sys] that's [usr] for [sys] all [usr] checking [sys] right no worries you're welcome take [usr] thank [sys] care [usr] you [sys] bye [usr] bye bye [sys] bye
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[sys] hello thank you for calling dina rod central london please note that calls may be recorded for monitoring and training purposes hello down road [usr] hi i've got a very very small leak under my sink how much do you guys charge for a call out alone it just come and you're saying if if the quote is too much i just say ok no thanks i mean what what [sys] ok [usr] do you charge [sys] no worries sorry before i say that can i get your post code [usr] [pii] er [sys] ok because we don't cover that area let me give you the correct office number [usr] ok [sys] if you call them you can get a quotation h a one ok is that leak in the waste water pipe or [usr] it's the i think it's the tap pipe the [sys] ohh [usr] inlet [sys] tap ok then i'll give you a plumbing office number it is [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok [sys] yes [usr] thank you very much thank you bye [sys] no problem bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] all right then that's right [sys] did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help [usr] hi how you doing i was just giving you a call to see how quick i can get a call out [sys] what's the what's the problem you've got you've had a little water or [usr] a drainage issue [sys] ok have you got british gas home care cover at the property [usr] no [sys] ok and is the property a commercial property or domestic [usr] domestically [sys] and it's your home address ok price wise you would be looking at between 100 and 80 to £225 for an unblock at a property including the va t do you still want to proceed with the booking [usr] no no i i think that's [sys] ok [usr] a bit a bit much [sys] no worries take [usr] no [sys] care [usr] but [sys] bye [usr] thank [sys] bye [usr] you thank you for that one bye
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[sys] thank [usr] thank [sys] you for calling [usr] you [sys] dino plumbing please note our calls may be recorded for training and monitoring purposes please select from the following options press one for update on your plumbing appointment press two for a sales enquiry press three for good afternoon you're through to how can i help [usr] hi i just wanted to inquire about getting a check by yourself i was just wondering how how much you guys would charge to just come and have a look and see what the problem is [sys] what the issue again sorry i can't barely hear you [usr] one second there there's a leak coming from the ceiling in the hallway and [sys] ok [usr] i was wondering if you guys could would you be able to come out and just have a look to see what the [sys] ok [usr] problem was [sys] well [usr] and then [sys] are you covered with british gas by any chance [usr] by who [sys] by british gas or are you just are you not gonna custom of british gas [usr] i need to ask my mom i'm not sure we could be [sys] cos obviously [usr] why is [sys] if [usr] that [sys] if you are covered with richard gas it will be worth going through them to book an appointment cos i can book an appointment for you for us to attend but it will be a quoted job we will come out and have a look what the issue is and then quote for whatever needs to be done in parts and how long it will take take obviously but if you are covered with [pii] it's probably worth going with because they'll be covered covered under your contract [usr] your [sys] you would [usr] song [sys] you would have to pay us obviously such an amount to fix it ok [usr] no you're a star thank [sys] you're [usr] you i appreciate [sys] welcome [usr] that i'll [sys] no worries [usr] i'll i'll find [sys] if [usr] out and [sys] not you [usr] i'll call [sys] can call [usr] back [sys] us [usr] if [sys] back [usr] anything [sys] and we'll send someone out ok [usr] no perfect [sys] no [usr] thank [sys] worries [usr] you very [sys] bye [usr] much have a nice day bye bye
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[sys] thank you for calling down the rod press one for drains or two for accounts please hold our operator down the road [usr] it's miss [pii] here i wonder if you could get somebody to come out and do a job for me near field probably early next year i don't know immediate rush [sys] right [usr] you've you've been before i did a decent but me drain some under my sink it gets backed up and when they came [sys] right [usr] last time they put a the lead down on a camera and they were they were a root growing from one of conifer's into pipe they put this slight water down this slight strong water that must have got rid of it but it it every now and again it it keeps coming back and it's just backing up a little bit again now it's it's under the sink it's not draining away very quick which means i think it's causing me a little bit of a problem again [sys] right [usr] you [sys] what's your [usr] came [sys] postcode miss [pii] [usr] it's [pii] ub i think it came out in november 2020 i think to sort it last time [sys] ok give that postcode again please that's [pii] [usr] s [pii] [sys] was it [usr] sorry [sys] ub hold on i can it's not fetching anything up i can see the name but it's not when i click on it it's not fetching the job up for some reason i don't know why [usr] right [sys] it could be that it's gone into archive or something if it was that [usr] probably [sys] long ago [usr] 20th 11th 2029 or [sys] 0 [usr] that'll [sys] 2020 [usr] be your [sys] did you say right [usr] yes [sys] sorry all right it's three years ago isn't it ok it would probably be into the new year now [usr] that's fine i said i'm i'm away for a few days at christmas it it i saw it yesterday and it were up and then it drained away and then i i've looked this morning and cos i've had a shower and this that other and it's just racking up again sometimes it gets really bad and it comes over and brings a load of crap out and all but is it a jarrod you put down or something it it says something [sys] jet [usr] emerge [sys] jet all [usr] but [sys] right i'll get that i'll get that booked on i'm not sure what date it will be just at this stage but you will get a text through once i've booked it on to tell you what day it's gonna be alright [usr] some early next early next year it'll be fine [sys] all right [usr] i said it's something that i say it needs doing now have your rougher price for it you have to come out and assess it first [sys] if [usr] to take [sys] if [usr] it [sys] if it's a if it's a normal domestic unblock the cost now the fixed price now is 100 and 80 including the va [usr] that's fine [sys] all right all [usr] that's [sys] right [usr] fine [sys] sir [usr] thank you very much thank [sys] ok [usr] you bye [sys] thank [usr] bye [sys] you bye [usr] bye [sys] bye [usr] bye
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[sys] thank you for calling diner road to cover in [pii] [pii] [pii] and [pii] to book in the unblocking of a drain or arrange a cctv of a drain please press one for an update on your clearance booking good afternoon [pii] [usr] good afternoon i'm ringing to get a price for [sys] you [usr] er [sys] know [usr] unblocking a toilet on the third [sys] on [usr] floor [sys] the third [usr] in the [sys] floor [usr] flat [sys] it would be is it a domestic or commercial it would be 100 and £80 [usr] domestic [sys] it's a fixed price and includes va t that would be to come out and do the [usr] is [sys] clearance [usr] that the jetting as well it's full of toilet [sys] pardon [usr] as well [sys] sorry [usr] is that all really it's full of [sys] in the toilet [usr] waste in there as well cos what they tell me what they're they don't tell you until it's [sys] is [usr] too [sys] the [usr] late [sys] toilet backed up with stuff at the moment right ok as in is it with the water or have they been going on top of the blockage we [usr] they've [sys] do [usr] been [sys] need [usr] going [sys] that [usr] on [sys] cleared [usr] top of the [sys] out [usr] blocked [sys] before we can attend unfortunately no we we're not liable to do that no [usr] don't do that [sys] right sorry [usr] ok thank [sys] bye [usr] you [sys] bye [usr] bye bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes welcome to dino my name's [pii] how can i help [usr] hello there we've got an emergency blocked drain it's outside busy building starting at 10 we're wondering if you've got anybody who can get to us asap really [sys] let's have a look and what's the postcode there [usr] [pii] [sys] yup [usr] [pii] [sys] ok that's absolutely fine no problem at all let me see about getting you across to our local team and we'll see if they can get straight [usr] brilliant [sys] on it for [usr] thanks [sys] you there's no british gas cover for the building business cover or anything [usr] no [sys] that's just to be paid for is it ok do no worries give me one second then let me pop you over to our team and see [usr] thanks [sys] we'll try and get it straight sorted straight away one sec hello start from d drainage how can i help [usr] hello there looking for somebody to unblock a drain asap in the middle of [pii] [sys] ok what was the postcode there [usr] [pii] [pii] [pii] [sys] [pii] ok quickly double check the availability we have on that that well from what i'm saying unfortunately there will be nothing for for today unfortunately with us [usr] ok [sys] is it all booked up for today [usr] right i'll just keep going thanks anyway [sys] no of course thank you very much [usr] bye then [sys] cheers bye bye
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[usr] i just spread [sys] thank you [usr] just [sys] for calling [usr] spread [sys] dino rod partners with british gas [usr] i [sys] please [usr] don't [sys] listen [usr] mind [sys] to the options carefully we can get you to the right team [usr] it's because [sys] if [usr] we [sys] you [usr] don't [sys] need [usr] know how [sys] any [usr] long [sys] help [usr] [pii] gonna [sys] with [usr] be [sys] a drainage [usr] here and [sys] problem [usr] [pii] [sys] press [usr] ok [sys] one if [usr] we [sys] you require [usr] need we [sys] our plumbing [usr] need [pii] [sys] services [usr] to be here for a [sys] press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately [usr] why [sys] 39 [usr] would you [sys] minutes [usr] has he has he can can you can [sys] thanks [usr] you rent one of [sys] for [usr] those [sys] protecting [usr] vacuums [sys] your home with british gas our nationwide [usr] there's a vacuum [sys] team [usr] that [sys] of [usr] sucks [sys] expert [usr] water [sys] engineers [usr] up [sys] are always on hand to help and we're here whenever you need us [usr] we need that you can plug in the power upstairs i know 26 something that you [sys] did you can book an annual service visit or repair [usr] i love [sys] online [usr] you thank you much [sys] it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] ok our plumber just told us called dino rod they're emergency plumbing experts i'm just on the hold them i'm gonna call avi ok [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today [usr] fuck i just don't need this right now it's really bad right part of it if you want to get three new stories for [sys] at british [usr] free [sys] gas we're hiring a new apprentice every day until 2030 powering [usr] get [sys] the skills [usr] in [sys] of the future [usr] ok [sys] and helping customers create greener more energy [usr] and [sys] efficient [usr] everything [sys] homes [usr] would be fine and did you did you take a video of this i take it but honestly if i hadn't have heard that going it would have been up to here i heard you guys pick [sys] want to save a few £100 a year on your energy bills ask us how a high thermostat could help [usr] and if you got up tomorrow you need to do much stuff i can take unpaid leave tomorrow and i can keep that i don't want you to ok everything is 20 times [sys] if you have home care cover for your boiler and we can't repair it we'll replace it for [usr] much [sys] free if it's under seven years old whether we installed it or not [usr] the kitchen every time well done i don't darling i'm just trying to darling why didn't i do when i do that and you do this that's fine [sys] at british gas we're making energy prices more predictable by increasing gas storage by 50% [usr] the
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[usr] at the top [sys] welcome to [pii] if your call is regarding a plumbing matter please redial [pii] for drainage queries please press two [usr] what would mine [sys] for [usr] be [sys] account queries please press three thank you [usr] good time good they put you to anyway [sys] welcome to [pii] if your call is regarding a plumbing matter please redial [pii] [usr] ok [sys] good afternoon you're through to [pii] at how can i help [usr] hi i had to come out this morning to inspect my plumbing he i can't remember what he said i don't feel well on my med for just making me brain pogged he said i've got a up and book in for someone to come and do something with pipes [sys] right was it plumbing or was it drainage what was the issue i think our team [usr] it's drainage it's the back that i'm having problems with [sys] right what exactly is the issue [usr] it said something about the pipes [sys] you don't know if [usr] need [sys] it [usr] replacing [sys] but yes [usr] because they're the they're squashed in the wall or something and they're going into the sewage pipe [sys] i will [usr] i don't know what you wanna call it i don't know what his name was can't remember his name [sys] right ok if i could take your post code i'll see if i can find the details of the job [usr] m 23 nine ht [sys] ok [usr] he came in about half nine this morning but i i ended up going back to bed [sys] right i'm just gonna have a look at the notes and see what they said i train right ok bear with me i'm just gonna pop you on hold and just see if we can find a result for that one it won't be [usr] alright [sys] a moment [usr] thank you what [sys] told our operators know you're waiting and we will answer your call as soon as possible call is either in our queue or on hold at the moment and we will connect you shortly [usr] that was [sys] hello [usr] hello [sys] again we're gonna send all the details off to housing [usr] ok [sys] and they'll look after this for [usr] right [sys] you [usr] ok i i can't remember i'm my meds are just kicking in making my brain brain flu [sys] don't worry about it we're gonna send it to your housing association and i'll look after [usr] all [sys] it for [usr] right thank [sys] you [usr] you [sys] all right thanks [usr] thanks [sys] very much [usr] bye bye [sys] bye bye
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[sys] thank you for calling dino road partners with british gas please listen to the options carefully [usr] british gas [sys] we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] at how can i help [usr] good morning i'm calling from black gates primary school we've got a bit of an issue with our toilets at the moment we've had a local company come [sys] ok [usr] out and they're saying that we need to do a camera survey now [sys] right [usr] unfortunately [sys] ok [usr] they they can't come out till the middle of next week we just wondered if if it was anything that you'd be able to to do for us any sooner [sys] i can definitely have a look what's the post code of the property [usr] it's [pii] 31 qq [sys] [pii] s3 1 qq right ok one moment it says [pii] have you got a pen and paper to note this number down it's for the local office of that area [usr] yes i have [sys] ok the number to call is [pii] [pii] [pii] [usr] right [sys] they'll be able to tell you if they can come out and do the work sooner and when they'd be able to do it is that ok [usr] that's fine love thanks ever much [sys] all right no worries [usr] thank [sys] take [usr] you [sys] care [usr] bye [sys] bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello good evening welcome to my name is how can i help you [usr] i'm just enquiring for a it's not really a survey but it is of some kind for putting a camera down er some pipe work to see if there's a crack in a pipe or anything that just want a peace of mind it's at my parents' house they have experienced that damp on a lot of walls i've cleared a blockage well it wasn't a blockage but water was getting through but i've cleared that today and i just wanted to make sure that there was no crack or anything or w water seepage from a pipe it's an inspection really of the two waste pipes going out one from the kitchen and one from the toilet from the bathroom [sys] ok do you have policy with british gas for plumbing and drains [usr] i don't i don't think i'm not quite sure i don't think i don't [sys] what [usr] think they have [sys] ok can i have the post code please [usr] it's for my parents [sys] can i have the post code [usr] i don't no i don't know it i just wondered how much it costs for a camera to go down there for confirmation whether there is a crack or not [sys] ok ii i can give a price for that because it's the local office i wanted to give you the local office number you you can talk to them [usr] right ok well it's pe 11 anyway pretty little [sys] pl [usr] p for peter e for echo 11 [sys] ok ok just a second let me check ok ok can i call out the number [usr] right right ok [sys] 01 536 402 371 you can call [usr] ok [sys] them now [usr] thank [sys] they close [usr] you [sys] by six you can still call them now [usr] perfect [sys] you're welcome [usr] thank you very [sys] cheers [usr] much [sys] bye bye [usr] bye bye bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes how can i help [usr] hello mate i've got a we're landscapers i've got a drop a blocked drain on our job [sys] ok it's a residential property what's the postcode there please [usr] one minute [sys] right [usr] it's [pii] [pii] [sys] [pii] and are you gonna be paid for this right ok and i don't suppose if the customers got british gas cover for plum and drains [usr] wouldn't have [sys] i'll [usr] clue [sys] just check what's the first line of the address [usr] [pii] [sys] [pii] [usr] stressing to be honest i wouldn't even want in my room i just wanna [sys] just [usr] get it [sys] do it right ok and what's going on with it is it just blocked then or overflowing [usr] we've lifted a driveway put a new one back down and some shit must have got in there because it's er it's about 300 mil deep but at the bottom but it just needs clearing we've had the our rods on it but it's not shifting whatever's [sys] all [usr] there [sys] right ok it's not overflowing they've still got usable toilets and whatnot [usr] no ohh i don't know about that but it's not overflowing [sys] right [usr] as far as i know [sys] ok right let's see what we what we do anyway just there's no call out charge an engineer would go out and have a look at it before they do any [usr] i've used [sys] before [usr] it before [sys] they do any charge will work we'll confirm the issue in a fixed price and you can go from there if you say yes it's cash [usr] sound [sys] or card on completion and if it's just blocked 1 70 including that it will be [usr] that's [sys] what [usr] fine [sys] was it [pii] wasn't it and it [usr] [pii] [sys] any medical conditions or vulnerabilities on site that are relevant we'd need to know about no the first [usr] no [sys] no [usr] that's a new one [sys] and your first name please [pii] [usr] ok [pii] [sys] and your surname [usr] round [sys] what's the best contact number for you mate [usr] [pii] [pii] [pii] [sys] right let's see when it will be [usr] soon [sys] let [usr] as [sys] me see [usr] you physically can mate [sys] that external tomorrow [usr] you [sys] i've not [usr] can't [sys] got [usr] do [sys] it yet [usr] today [sys] to be honest [usr] at all [sys] with [usr] no [sys] you tomorrow would be the earliest i can do it tomorrow morning between eight and [usr] what [sys] right [usr] domo [sys] but somewhere [usr] tomorrow [sys] between eight and one the engineer [usr] fine then [sys] will [usr] please [sys] ring you when he's on route about half an hour away all right we'll see you in the morning bye [usr] right ok [sys] take care no worries bye bye now bye [usr] cheers [sys] bye [usr] mate thank you
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes you're speaking to [pii] can i help [usr] hello i put my details in online because it says it will give me a price but i didn't want to press book without knowing what the price would be for a call out [sys] what's the problem [usr] well there's a problem with my drain the toilet was last night the water came up clean water and then this morning i looked and the drain where the kitchen waste goes is blocked i don't know what's going on [sys] ok the inspection collar are both free the guys can come and check and if they do find a blockage the price today starts at 225 including the a t [usr] sorry i can't hear what you're saying i'm opposite [sys] the inspection and caller are both free the guys can come and check and if they do find a blockage then the price starts at 225 [usr] that it starts at 225 right ok ok could you come out today [sys] can i take the postcode of where you are [usr] it's [pii] [pii] [sys] yep and is anything overflowing at the moment [usr] no but it will be if i don't get sorted [sys] right and this is your own house is it [usr] yes yes [sys] and you don't have british gas home care for plumbing and trains [usr] i've got british gas i don't think i've got home care [sys] can i take the first line of your address please [usr] one [pii] [sys] thank you [usr] i have got home serve on my pets is that you [sys] it isn't i'm afraid that's a different company [usr] well maybe i should ring [sys] can i take your name [usr] it's [pii] maybe i should ring them first [sys] just to check if you do have a policy with them there or if it's anything that covers i'm just having a look in your british gas account no [usr] all right thank [sys] as [usr] you [sys] you said you don't have home care with if you wanted to just obviously check with them because as you said it might be something that you're covered with and obviously you don't want to end up paying twice for something [usr] ok well i might be ringing you back alright [sys] ok then no problem [usr] right are you open all day [sys] depending on obviously the severity the guys will be there at some point today between now [usr] and [sys] and six o'clock [usr] and is there do you charge extra for weekends [sys] it is a different price today than it would be on a normal weekday but obviously this weekend is a bit fun with it being bank holidays and everything [usr] i know and i just maybe ok then well i'll i'll i'm i'm just but i'll i'll ring you shortly then but thanks for your help [sys] all right [usr] thanks [sys] no problem [usr] bye [sys] thanks for that bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help [usr] what are you gonna get one or the other we got outside outlet if you really it out the outside game [sys] our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] that's that's up and down away from me i could do that no [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] they look down the window that i found the ok [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the hello there good afternoon you're through to [pii] speaking how can i help [usr] good afternoon i've got a problem my i've noticed this morning that my my drain when i ran my washing machine my sink started to back up i've checked outside and the outside drain is is also backed up it's somewhere down either into the into the main sewer or it's the main sewers backed up somewhere possibly down the road from me but it's affecting me and i don't know who else to [sys] and what's your postcode please [usr] [pii] [sys] all right sorry i'm just having some system issues with my system i do apologize in this instance we're gonna have to get you through trouble calling all right i will get you through to them now won't be a moment thank you likes being bunged up especially not your drains when mortal sewage has flooded your home or garden it can leave a smelly mess good morning [pii] [usr] hey good morning to you i've just spoke to your colleague i've got a the my outside drain has backed up presumably the ser is blocked somewhere down the road and obviously need to get that done [sys] can i take your postcode [usr] you [sys] please [usr] know i [sys] just [usr] can't [sys] make sure [usr] go [sys] we [usr] and [sys] cover your area [usr] [pii] [pii] [sys] i'm sorry it's a very bad line [usr] it's [pii] [pii] [sys] yes [usr] [pii] [sys] right i didn't get the other number i've got [pii] [usr] [pii] [sys] [pii] [usr] i'm at [pii] [pii] [sys] right [pii] ok i'm sorry it is very very bad line let's have a look see when we can fit you in we're fully booked today and [usr] that answers my question then i'll i'll give a ring around then ok thank [sys] ok [usr] you [sys] if not we can fit you in tomorrow ok i'll wait to hear from you [usr] thank [sys] thank [usr] you [sys] you bye
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[sys] thank you for calling dino [usr] you have a call [sys] partners [usr] from a deaf [sys] with british [usr] or speech [sys] gas [usr] impaired person please [sys] please [usr] wait [sys] listen [usr] for [sys] to the [usr] a relay [sys] options [usr] assistant [sys] carefully [usr] to join your [sys] we [usr] call [sys] can get you to the right team [usr] open your [sys] if [usr] app [sys] you [usr] or [sys] need [usr] text [sys] any [usr] phone [sys] help with [usr] to [sys] a drainage [usr] type your [sys] problem [usr] conversation [sys] press one if you [usr] waiting [sys] require [usr] for [sys] our plumbing [usr] a free [sys] services [usr] relay [sys] press [usr] assistant [sys] two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively [usr] i promise [sys] please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at how can i help [usr] hi there this is really i just let the call i know you're on the line i've just sent that across [sys] hello [usr] hi sorry they've said i have a problem in my house toilet and shower blocked drains go ahead [sys] all right ok did he have any form of british gas home care cover with us or is it a one off booking [usr] british gas did you say house or british [sys] british gas home care cover [usr] i've just sent that across they said what do you mean i have my own house go ahead [sys] it's cover for the it is it's a a type to text type thing because this is a bit new to me sorry right ok it's a home care cover that british gas of offer for plumbing and drains if they don't have that then it's a one off chargeable job i'm just querying do they have that cover it's not about if they own the house [usr] a one off payment [sys] ok [usr] go ahead [sys] prices would start at 100 and 70 that's 170 and that includes va t and that's paid by cash or card on completion of work to the engineer now if it is more complicated or it requires any specialist equipment the engineer could repute that work or the price but only [usr] sorry can you just go a bit slower i got to if it's more complicated [sys] my apologies i'm sorry [usr] that's ok [sys] if it's more complicated the engineer would re quote the work and then if the customer is happy we will go ahead if not they're under no obligation [usr] only 100 and £70 that's all question mark go ahead [sys] it starts at 100 and 70 for any unblocking without having an engineer on site to determine the severity of the issue or what is needed or how long they would be on site these factors could all change the price depending that's why we offer a no call out fee to come out and assess this issue [usr] sorry not knowing how long they will be on [sys] o on site for example are all factors that's why we offer a no call out fee to be able to assess that issue [usr] hello they have hung up i'm really sorry thank you much for your help [sys] not [usr] though [sys] a problem at all have a wonderful day [usr] thank you bye [sys] bye now
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training [usr] mile [sys] purposes [usr] at the roundabout it takes the first exit onto [pii] [sys] hello you're through to [pii] at dina how can i help [usr] yes hi there we i booked your services the other day there all right for one of your dino rod guys to come round there with a there was a odor coming from my house and we didn't know what it was all right he came round there and he established that it obviously it's a new build probably about three or four years old that on one of the under the under the floor there's a toilet that thing that goes nowhere that normally you put a b in it ok and er he was talking about this bun er maybe you can see him up the record cos obviously he took the video he took everything of it if i give you my postcode would you be able to access that information or not [sys] but the actual video footage [usr] no it's just that exactly what he did ok [sys] right [usr] and what aaa and [sys] go go for post [usr] what [sys] code [usr] and what he didn't do it's tn 11 a b number [pii] [sys] [pii] i'm looking at this job now it's cctv to find debris jet to clear er e cctv found pipe ghost to under the floor quote to fit b and cap right the other it does require a quote is this what you're calling up for [usr] no no what i wanted to know is at the time he was telling me how easy it is to get one of these caps i could do it myself which which which was wrong on that particular one but the the fact is that why couldn't he have done the cap there and then i mean cos he's taken he took out the plastic bag that the builders had left apparently the rats had nibbled through it that's why the odor was beginning to penetrate the house taking it all out the odor now is penetrating completely all the house right now i would have think you guys would have been aware of that it's your business not mine and i'm left now with this horrible stench coming around my house that needs capping as a matter of urgency he told me his boss would call me the the day after he came on site i got nothing all right and i was busy that day and i didn't have time i was waiting for the email and now we've got the whole weekend we got this thing smelling and i'm disappointed to be honest i really really am [sys] right i apologize for that but this this will be the local office that will need to be contacted with this [usr] well i i texted the driver today and said is your boss around he's ok cos i'd to speak to him and and just emphasize how urgent this is i don't know whether you guys got a mobile and can get hold of this guy because obviously the driver's not responding to my text about his boss's number and and i'm just left here my wife's just going mad it just smells and it needs to be done as a matter of urgency and just some feedback from your own perspective cos obviously you i got a text message about giving my opinion about how everything went he was moaning that he couldn't lift the drain out and i said ok i'll give you a hand and and it needs two keys he said but my other key's broken right his tools were were weren't all there as well on that particular one he was in a negative my frame mine when he came round and i thought you guys need to know this from a customer service perspective because it doesn't give a good opinion of of of your business when your people that or franchisee or whatever these guys are is working on your behalf can you make notes of that and is there a chance you can get hold of this local guy there and get him to give me a call because it is urgent i wouldn't be calling if it wasn't [sys] no that's totally fine i'll send [usr] he should have said to me at the time he had enough time there look the bun's gonna be an extra 50 quid i've got to go and buy it and fit it it's gonna be an extra thing cos he said it was easy i could fit it myself but i'm not a drainage expert in that respect and it was really strange that he even said that and he would have been well aware that the smells would have increased dramatically once he took that paper out that er that the builders had left when they built the house [sys] yep [usr] right i'm just that's the bit i'm really disappointed in if i'm honest but i think if you can call me as a matter of urgency and we get this bng sorted over the weekend then that's fine and the other thing [sys] we [usr] you guys said to me right which was the information was incorrect you said to me by the way it won't cost you anything for them to come and ascertain exactly what's wrong before starting work when i got there even before he started work he said no no it's gonna be 100 and 70 quid that's it blah but i said but i thought you need to find out what's wrong with it he said no and he wasn't prepared to accept that either again breakdown communication or there saying different things than what your customer service is [sys] i mean the works it is as as soon as the engineer does start to do some work that is when it's chargeable he would have he would have done the works and then he would have quoted for anything further that needed to be done that's what [usr] ok [sys] should have been told to you [usr] right well i was just told told by customer service that you don't need we won't charge you just to find out what's wrong and then we get you a quote that's what i was told but this guy came straight in and did it all right it's not not a problem and in actual fact if you put a bug in i would have been happy with the with what what with what transpired all right but [sys] right [usr] it's just that i've been left here now holding and i have to answer to my wife and she's going mad at me as well all right because she has to live in the place i mean surely you guys internally got a mobile number for him you can get hold of him can't you [sys] for the [usr] the [sys] for [usr] bosque [sys] the a a it it just depends if he's in or not [usr] not the engineer not the engineer the boss [sys] the [usr] he cos [sys] boss [usr] he keeps [sys] er [usr] going [sys] i'd [usr] back [sys] have [usr] he [sys] to [usr] come [sys] i'd [usr] he [sys] have to find [usr] keeps [sys] go on [usr] kept going on about his boss this man [sys] i'd have to find that information out with management i don't think i'd know that by [usr] right [sys] looking [usr] well [sys] at [usr] could [sys] it [usr] you could you maybe find out it's his boss i want to call from not him [sys] well we'll what i'll do is i'll i'll i'll email them through and attach your email address to it you can be in conversation with [usr] my [sys] them [usr] mobile number i want a call i don't want an email [sys] when you're on a call [usr] i wanna [sys] right [usr] call [sys] well [usr] i wanna [sys] i just [usr] call urgently today [sys] right well i'll give you the number for the local office [usr] i mean the guy the the the guy who came around and did it said the office is closed on the weekend there's no one there [sys] right [usr] i mean you can give it to people but all i'm gonna do it's gonna get a number and it's gonna be an answer phone isn't it [sys] no you're not gonna [usr] i'll [sys] be able to get through [usr] take [sys] it short [usr] let me take the office number anyhow just for but the boss will have a mobile as well obviously [sys] right i'll try and i'll i'll try and find that out now while you're on the phone as well the the number for the office is [pii] [usr] [pii] [sys] [pii] [pii] all right [usr] all right and if you can just give us that boss's name and his mobile that'd be good [sys] is all right to pop you on hold for a second and i'll find it out for you while you're not waiting [usr] that'd be great [sys] for [usr] thank you thank [sys] cheers [usr] you [sys] thank you dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year provided by local teams of highly trained and equipped engineers whatever your problem or situation an expert dino engineer will visit your home or premises and provide a quote free of charge and without obligation for your peace of mind we provide a 24 hour emergency response seven days a week 365 days a year all work is guaranteed you'll pay no call out charge and work is carried out by local engineers when drains stop working you'll need the problem solved quickly efficiently and at a fair price trust dino rod the market leader in drain services for homes and business across the [pii] offering fast reliable service no call out charges and fixed prices visit dino dot com for further details or to book an appointment online would you to save water but are not sure where to begin dyno plumbing can help we have a range of water saving devices available to find out more visit dino dot com today being on the phone when driving can put you and other road users at risk please stay safe our agents will ask you to call back later if you're driving did you can now request plumbing and drains appointments online in just a few easy clicks visit dino dot com and use our online booking form from burst pipes to blocked drains you can find emergency numbers and advice to help you with your problem visit dino dot com today dino is the uk s expert repair service offering fast professional solution to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] and [pii] 24 hours a day three hello hey [usr] hello [sys] thanks for holding right i'm gonna try and do the best i can do best i can do is we've been told you you're gonna have to go through the local office with the complaint regards cos that's how they deal with it i know unfortunately that they're not open at the weekend [usr] ok [sys] which isn't good the owner of the owner of the the actual franchise itself there's no number for him it's just an email i don't know if you want to email to get a number [usr] right ok and and what's the email address [sys] yep it's [pii] [usr] was it [pii] [sys] [pii] [usr] [pii] it's just [pii] [sys] correct [usr] right o ok well i'm gonna send this guy i'll i'll be dealing with him on the phone on monday but i'm gonna send him an email when i get home ok in that respect now is it a franchise a franchise [sys] this is the franchise [usr] right you as the franchisor i'm sure sure you work for them we'll be monitoring how franchisees do is that right [sys] i mean not me specifically that's what the leader [usr] no no [sys] teams [usr] but [sys] are for [usr] but you work for the franchise or you you work for the the parent company [sys] well this [usr] don't [sys] is [usr] you [sys] the head office [usr] that'll be the parent company that would offer the franchises out to each each each of these companies around the [pii] you're the franchise or a franchise or normally when the franchise or they they will go and visit the franchisees and make sure that the standards that they offer are exactly what they do now the fact he's got broke broken tools the fact that he's demanding money before he's even in investigate you what's wrong with it which clearly on your on your answer phone when you put me on hold it's clearly saying we will not charge you ok for for the thing until we start work that's what you clearly [sys] and [usr] said [sys] that's what i said [usr] and [sys] as [usr] this [sys] well [usr] guy wasn't even prepared to he wasn't prepared to even say it's that and it's that and it will cost you this he just said you gotta pay me and agree to pay me this otherwise i'm not gonna do any work and that's a that's a little bit different than what i was told look i've got all the information i need i'll get on that one that i have to deal with it looks i'm gonna have to suffer the weekend this guy's not gonna answer by the sound of it if you haven't got his mobile [sys] no [usr] phone then then obviously i can't get hold of him [sys] all [usr] all [sys] right [usr] right [sys] no [usr] thanks [sys] problem [usr] for your help [sys] bye bye bye [usr] cheers ok thanks bye bye bye
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or did that you can now book drainage services online in a few easy clicks visit dino.com for alternatively please hold and your call will be transferred to a customer service advisor rules for quality and training purposes good afternoon thank you for calling dino [pii] speaking how can i help [usr] hi there how are you [sys] not bad thank you yourself [usr] good thank you i just wanted to get a quote we've had a a blockage in our drainage and i've called thames water out because because i'm not sure exactly where the blockage is whether it's in their pipes or the sewer or whether it's in our own pipes now they said that obviously if it's in theirs they'll clear it but in case it's not a nissan no i just wanted to get a quote of how much it would cost to to get that cleared [sys] with ourselves the prices start at 100 and £80 including va t [usr] ok 100 and £80 including va t what are the potential charges above that [sys] it all depends what did they find if they find a drain collapse obviously you'd need to that would be a huge job that would need to drain parts of your drainage system replacing tree roots is another one if you've got roots of trees growing through the pipework you [usr] no [sys] need trees [usr] i it shouldn't [sys] chopped [usr] be any [sys] down [usr] of [sys] and all [usr] i think [sys] that kind [usr] it's [sys] of stuff [usr] just a a simple clearance to be honest [sys] if it's just simple clearance it shouldn't cost any more than the 180 [usr] ok fine that's fine then it's good it's good to know because then if they say that we have to clear it then i can give you a call straight away [sys] no problem [usr] only thing is that thames water they could come out any time up until nine pm what time are you guys open till for me to call if we need to get this done [sys] we're open till nine pm but if you do call after six pm and the prices do increase [usr] ok and what kind of prices are we looking at [sys] after six pm on a monday to friday you're looking at £225 on [usr] ok [sys] a saturday and it's starting price at 225 anytime and 260 after six pm and then a sunday i can't even remember all these myself [usr] it should that [sys] on [usr] should [sys] a sun [usr] do that's fine because i think it it it'll have to be either clear today or tomorrow because we're a hotel it's [sys] bye [usr] one room that's that need to be sorted out [sys] bye [usr] luckily the drain doesn't affect the whole of the hotel it's just affecting three rooms but the issue is at the moment just in one room far [sys] right [usr] the [sys] ok [usr] other two i'll have to i can't let it out because if they start using the the flush and the stuff toilet then it's just gonna make it worse ok it's good to know then after six [sys] ok [usr] hopefully they'll they'll come out and before [sys] i think [usr] that [sys] it's exactly [usr] ok perfect thank you very much [sys] no problem [usr] and [sys] good luck [usr] you said is this the same number to call after 6 p.m. [sys] same number same number [usr] ok perfect great thank [sys] all [usr] you [sys] right [usr] very much [sys] no problem good luck [usr] cheers thank you [sys] bye [usr] bye bye bye [sys] bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three i'm sorry i didn't get anything if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 [usr] hey i'm [sys] 7 [usr] just [sys] 365 [usr] wondering if you might be able to give [sys] days [usr] us a a quote [sys] a year [usr] i was going to try and do it online but it seems a little bit more to be complicated and i'm not sure if it is or it isn't [sys] good morning you're [usr] we [sys] through to [pii] [usr] are [sys] at dino [usr] a [sys] how can i help [usr] rural property who share a septic tank with two other properties now they're we're fine we're the closest to the septic tank however for two houses one of them has water coming out of their shower and toilet and in their bathroom and that's the furthest [sys] right [usr] one away the house in the middle seems to have some to but they don't have any sewerage stroke water coming into their house it's just bubbling up a little bit there's problem somewhere and us further away from the tank because it's one septic tank three properties i was wondering if it was going to be simpler quote as i could do online but just is there any chance you could give us a quote just to if eight [sys] ok i mean if it's a standard unblocking of a drain [usr] bye [sys] it all depends on the day that the engineer can attend or what availability we've got if we were to attend monday to friday to unblock a train it would be a standard cost of 100 and £80 that's in all including va t [usr] 1818 [sys] if we were to call [usr] through [sys] on saturday [usr] friday [sys] it would be [usr] 225 [sys] unblocking charge [usr] for a saturday [sys] of 225 [usr] 230 for a sunday [sys] if we were to come on the sunday that would be 237 [usr] seven sorry that's my fault [sys] or if [usr] misheard [sys] it falls on a bank [usr] you [sys] holiday [usr] ok [sys] new year's [usr] that [sys] day you'd be looking at 255 [usr] we'll send that information to our neighbor it's our neighbor that deals with all the septic tank [sys] 237 [usr] everything else i mean [sys] for [usr] the tank [sys] a sunday [usr] was only emptied beginning of very beginning of november [sys] it's ok [usr] there's nothing there's nothing untoward with the tank because that gets checked when they empty it there's nothing there we know [sys] no [usr] that the [sys] that's [usr] blockage [sys] fine [usr] is beyond the if we had a problem then everybody would have a problem we don't ok problems either the next house up or the the furthest one away i my guess is the house my guess is probably just on the middle house or the very end house that's got the blockage because otherwise we'd have issues as well pass this information along to our neighbor and then what [sys] it's [usr] she [sys] probably something [usr] she [sys] stuck between [usr] does with [sys] their [usr] that [sys] lines [usr] there's no guarantees to what she'll do because she she makes all the decisions and doesn't consult us we'll do what we need to do thank you much thank you much appreciated for your time thank you [sys] that's fine yes that's absolutely fine thank you bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a draining problem press one if you require our plumbing service press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon thank you for calling speaking how can i help [usr] hiya i have a blocked drain it's coming from the kitchen and it's flowing outside near the front door and then er outside it's full of fat and then i've tried scraping it all out but it's just not draining i was wondering how much [sys] the [usr] it would be to [sys] prices [usr] have [sys] start [usr] someone come [sys] at 100 [usr] over to look [sys] and [usr] at [sys] £80 [usr] it [sys] including va t or [usr] ok [sys] how it works [usr] then [sys] is the engineer would [usr] that's [sys] come out [usr] just a fixed [sys] they would have [usr] rate [sys] a look [usr] then [sys] at what the issue was and then once they've done that they would give you a quote now if you were happy with the quote they would obviously do the work and you can just pay the engineer at the end via cash your card if for any reason you don't want to go ahead you can say no and if you do say no you don't pay anything then because there's no call out charge obviously you're still left with the problem but you wouldn't pay us anything now if you do want to go ahead prices start at 100 and £80 including va t [usr] ok and then once let's say i [sys] well [usr] go [sys] it'll [usr] ahead [sys] be the [usr] well then [sys] the [usr] we [sys] the [usr] be [sys] if [usr] given [sys] you don't [usr] a hourly [sys] get an hourly [usr] rate [sys] rate [usr] or [sys] the [usr] a fixed [sys] quote [usr] rate [sys] that the engineer gives you will be for the whole job regardless of time or materials et cetera well no it's not no [usr] i i can [sys] no no [usr] insist [sys] the end whatever [usr] to the engineer [sys] quote [usr] that i want [sys] the engineer [usr] a fixed rate [sys] gives you will be for the job that's it and then if you if you well it's it's only it's not a fixed rate from [usr] for [sys] our [usr] the [sys] end [usr] entire job [sys] it's just that the prices [usr] that then [sys] start [usr] it is a fixed [sys] at 100 [usr] rate [sys] and £80 it would be a minimum of 100 and 80 that you pay depends what you find if it's [usr] ok [sys] a let's say you've got a drain collapse and you need part of your drains replacing [usr] but then why would [sys] obviously [usr] he give [sys] something [usr] a quote if [sys] that's [usr] that's [sys] gonna [usr] not going [sys] be [usr] to be the fixed [sys] much [usr] rate [sys] more expensive than say 100 and £8 or if you've got tree routes going through pipework obviously trees may need to be chopped down parts of the drainage system might need to be replaced something [usr] ok [sys] that would cost far more than 100 and 80 the the quote itself won't change exactly [usr] but then they'll come out they'll have a look they'll give me a quote [sys] no no problem [usr] and that quote will then be a fixed price [sys] no problem good that's ok good luck [usr] ok perfect [sys] bye [usr] cool all right thank you very very much i have to take take it away and speak to some people but i appreciate your time cheers mate thanks bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require a plumbing did that you can now book drainage services online in a few easy clicks [usr] how [sys] visit di dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to how can i help [usr] good morning i'd if possible for someone to come round to have a look at the drains outside please i believe they're blocked [sys] ok and is this your own premise please [usr] yes it's part of ground floor that's a shared drainage system it's upstairs but i [sys] ok [usr] i own my own [sys] and right and there's no maintenance agreement that you have with any company to sort [usr] no [sys] of take care of everyone together [usr] no [sys] right [usr] no [sys] ok [usr] no not that i'm aware of i'm a homeowner upstairs [sys] right [usr] it's rented [sys] and do you have british gas home care for prominent drains [usr] i do but it doesn't cover shared drains [sys] no i wouldn't would it [usr] no [sys] can i take the postcode where you are [usr] [pii] [pii] [sys] and the first line of your address please [usr] it's [pii] [sys] ok and can i take your name please [usr] it's miss [pii] [pii] [sys] thank you and the best phone number for you please [usr] [pii] [sys] and is there anything overflowing at the moment [usr] sorry [sys] it's even an overflowing [usr] no no not at the moment no [sys] no [usr] it's just that i noticed when i flush the toilet the water roses ups and that's what happened before and i've had a quick look and it it is blocked out there [sys] ok is it overly outside [usr] is it [sys] overflowing outside [usr] no no [sys] ok [usr] no no [sys] good [usr] there's no there's no there's no raw sewage anywhere [sys] right ok [usr] but it definitely i don't want to get to [sys] no [usr] that point [sys] no and is this the only toilet in the premise [usr] sorry [sys] is it the only to that [usr] it [sys] you have access to ok [usr] i did try and book it online but it just wouldn't come up with any times for any day forever just didn't come up with time i thought i'd ring you do it this way [sys] it's not the greatest but unfortunately your area the local office can control staffing levels up it didn't even have covid this week [usr] i'll go [sys] it still goes around [usr] it's still there it's not hasn't gone away has it [sys] because you don't have a working toilet for us it does go down as an emergency er it doesn't cost any more but it doesn't mean somebody will be out [usr] sorry [sys] today [usr] no i have got a working toilet [sys] ok [usr] if the water does go down it's it's clean water it's not but i that's why i know there is a problem with the drainage outside where the waters when it comes right but no no that's usable just wanted to have an idea when someone will be able to come because i'm not around for the rest after today [sys] right [usr] i'm not around for the rest of the week [sys] ok [usr] i mean if it's done when i come back [sys] right [usr] that's fine i just don't want it [sys] no [usr] get any [sys] no [usr] worse [sys] that's fine [usr] when i'm away [sys] right the best thing for me to do is if i just text you the number for the actual office that i'm gonna do the work if you just call them whenever you're free they can then tell you exactly when they're free and make a booking for you unfortunately with [usr] well [sys] a working toilet for me same as when you were looking online it wasn't showing any availability i'd have had to call the local office anyway to try and get an authorization code out of them but if it's something that you're not really massively urgent for then obviously if you just call whenever you're available then they can make that booking for you let me just send you this number now [usr] that'll be brilliant thanks thank you it's just i don't know what upstairs of putting down [sys] it is always [usr] the drain [sys] the case unfortunately even though people are promising everything we're not well no one else is and we don't have a baby in the house but that's what they're finding i'll just send you that number now that's the local guys in your area they can make a booking for you and let exactly when they can come out [usr] right [sys] all right [usr] brilliant i've just had a little texting [sys] that [usr] come [sys] that [usr] through [sys] was me [usr] is that what you've just sent [sys] all [usr] right [sys] right [usr] brilliant [sys] then [usr] ok then [sys] no problem [usr] well thanks [sys] thanks [usr] much [sys] for that [usr] for your [sys] bye [usr] help [sys] bye [usr] all right then bye bye bye
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[sys] this call may be monitored or recorded welcome to your local dino plumbing office your call is very important to us and is now being transferred to a service representative please note that in the interests of quality our calls are recorded good morning plumbing [usr] hi i'm calling because i would to book a visit from one of your plumbers what it is i'm renovating a bathroom [sys] years [usr] and there is a waste pipe which is building inside the property and i had one of the friends who is a plan also advised me recommending me you guys what i want to do is inspect what is the material that the pipe is made of because he said it might contain asbestos it might be steel it might be plastic and then see if there is a possibility of moving that pipe outside the property [sys] ok what's your post code for me [usr] [pii] [sys] did you say we've attended already but and i was looking at [usr] i'm not i'm not no i this is the first time but i'm i'm using you for recommendation [sys] have you not got a policy in place a british gas policy or something that [usr] no not with [sys] no [usr] you guys [sys] we we can come out and do your quote it's 79 £5 per hour plus three a [usr] ok that's fine when [sys] what [usr] can [sys] are you [usr] come [sys] wanting to to to have done [usr] the the waste pipe is inside the property and i'm not sure what is the material made of and then if there is the possibility of moving that pipe outside [sys] no i don't i don't [usr] building [sys] think that's something we would touch in that sense no [usr] no [sys] sorry [usr] ok that's fine [sys] all [usr] we can [sys] right all [usr] not [sys] right [usr] a problem [sys] bye [usr] thank [sys] bye [usr] you bye bye
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[usr] email address did you send [sys] thank [usr] it to [sys] you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] the office at diner road center [sys] dino is one of the uk s leading plumbing and drain services from [pii] [usr] hello [sys] good afternoon you're through to speaking how can i help [usr] hiya i sent a i called before and i sent a video in to get a quote i sent it to [pii] [pii] but i i haven't had any response i just wanted to follow it up and see if there's another email i should send it to [sys] that's fine what's the postcode of your address please [usr] [pii] [sys] [pii] or [pii] [usr] [pii] [sys] [pii] [usr] [pii] [pii] [sys] ok the first line of the address [usr] [pii] [sys] let me just pop you through bear with me [usr] thank [sys] you're welcome [usr] you when did you tell the bye friday the 32nd but exactly i'm saying 30 seconds how stupid you think i am what drink right [sys] good morning good afternoon [usr] hi good afternoon i sent an email last friday asking for a quote and i just wanted to chase it up cos i haven't got one yet [sys] side of your property what was the postcode of your property [usr] pardon it's [pii] [sys] and is it for [pii] [usr] that's right [sys] the last visit that we attended for your property was back in was it the plumbing team [usr] no you haven't no you haven't been i think we sorry i sent an email and asked for a quote about another issue and they just haven't responded [sys] was [usr] yet [sys] this to [usr] i just [sys] for [usr] wanted to chase [sys] to carry [usr] that up [sys] out an unblock or was it for and that [usr] it's works it's ours goes into our neighbors under i forgot what it's called [sys] hm [usr] the under drain bit and the way that the pipes are there's a video explaining it all cos we had a plumber come in and he's explained it the way that the drain is it means that the tissue shoots out and stays [sys] right [usr] there and doesn't go down there's a video explaining it we sent it via email and they said that they would look at it someone i called this number and someone said they would look at it and then we'd [sys] you [usr] get [sys] forward [usr] a quote of [sys] your [usr] how [sys] email [usr] but that's [sys] sorry [usr] where [sys] could you [usr] we [sys] forward [usr] got to [sys] your [usr] we [sys] email [usr] sent the email [sys] could you forward your email [usr] pardon [sys] to someone but i've not been sent it i don't deal with the main office in but i think someone would who would be able to give you a quote would be wayne [usr] who should we [sys] and [usr] forward [sys] his [usr] it [sys] email [usr] to [sys] is wayne which is wayne at [pii] and then south which is south [usr] yep [sys] north east south west which is [pii] [usr] ok perfect [sys] thank you bye [usr] will do thank you much alright bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer [usr] pardon [sys] service advisor [usr] say [sys] we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted [usr] [pii] [sys] boilers [usr] road [sys] we're here to help [usr] and the landlord i mean my landlord for them to go out [sys] our local teams of expert engineers [usr] start [sys] are available across [usr] not [sys] the [usr] at [sys] [pii] [usr] the moment [sys] 24 [usr] the garden [sys] 7 365 days a year [usr] security mum said down a road and i get an am ok ok i can't hear you [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote [usr] there are chunks of shite how big your tea though [sys] dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done through to today no part of british gas [pii] speaking how can i help [usr] hiya we've got a problem with the drains in our bathroom we've got dirty water when you flush the toilet coming up through the shower drain [sys] dear right ok do you have a home care policy [usr] we don't know [sys] no is it a property where you live [usr] yes [sys] and are you the property owner [usr] yes [sys] for a standard unblock between the hours of eight and six monday to friday is 100 and £80 [usr] wow [sys] if [usr] ok [sys] the engineer comes out and finds it anything different than he would reo you while he was there [usr] ok ok cool can i give you a call back and get that that booked [sys] sure [usr] in w are they are you a are they able to come today [sys] if you've got sewage coming back up they would be today [usr] right ok all right thank you very much let me give you a call [sys] you're [usr] back [sys] welcome [usr] and we'll just we'll just get a few prices and go from there all right [sys] ok [usr] thank you cheers [sys] thank you bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] at dino how can i help [usr] hi there i i'm currently renovating my house and we've got an issue with er with a toilet that isn't draining properly we've we've tried to look at it ourselves but we were wondering whether or not someone could come out and either have a look at it or put a camera down there or something [sys] of course it's a drainage issue at the property ok is it a domestic property where you a domestic property or commercial property [usr] er it's ours it's just a mortgage mortgage probably where we live [sys] that's fine and have you got british gas home care cover at the property [usr] no [sys] ok price wise for an unblock at a property monday to friday between eight and six you're looking at about 100 and £80 and that includes the va t do you still want to proceed with booking an appointment [usr] if someone comes round obviously can we then agree there and then if they say right this is what needs to happen this is the cost we we can we can agree that there and then [sys] it [usr] is that [sys] just [usr] right [sys] depends on what type of investigation is carried out because if you do choose not to go ahead with the work and then there'll be a charge for what level of the investigation has been carried out to determine what the problem is at the property [usr] and will they will that be explained when they get there will they say well if i'm there will they say right if we stick a camera down it's gonna cost you 100 [sys] they'll [usr] quid [sys] be able [usr] or something [sys] to discuss all that before before carrying out the work [usr] fine [sys] ok [usr] fine [sys] would you to proceed with the booking [usr] sold out please yes please [sys] hello hello [usr] hello [sys] sorry the line broke up can you [usr] hello [sys] hear me now ok [usr] sorry [sys] what's [usr] i can [sys] the postcode [usr] hear you [sys] of [usr] can [sys] your [usr] you [sys] property [usr] hear me it's [pii] [sys] [pii] ll [usr] it's ll [sys] and it's a blockage right ok let me put you directly through to the office i'll be one moment thank you [usr] no problem thanks [sys] dino is the uk s expert repair service offering fast professional solutions to building maintenance problems our comprehensive plumbing and drain services are available across the [pii] 24 hours a day 365 days a year providing hello hiya hello [usr] hello [sys] hello [usr] hello [sys] hi how can i help [usr] hello i've just been speaking to [pii] er well i've just been speaking to another lady and er we're looking i'm looking to get a call out because [sys] ok [usr] we've got a drain [sys] have [usr] issue [sys] you [usr] where [sys] raised [usr] the it's [sys] a job [usr] not [sys] with it have you got a home [usr] not [sys] care [usr] draining [sys] cover [usr] properly i don't have home care cover she said that if someone comes out i can chat to them and they can say right it's gonna cost [sys] well [usr] you x [sys] i do apologize [usr] for me to [sys] we are [usr] put [sys] based [usr] a camera [sys] in [usr] down [sys] [pii] [usr] it might cost you y [sys] we don't [usr] you [sys] usually [usr] that [sys] go to a property and quote for the works we are we have a reactive business where the jobs come in and we get that work we we wouldn't come out and give you a quote for it which area is it [pii] [usr] er i'm in er [pii] i'm in [pii] [sys] well [usr] i but [sys] to be [usr] suppose [sys] honest [usr] the [sys] if i was [usr] i've got [sys] you [usr] at the [sys] i would [usr] is [sys] try [usr] i don't [sys] and find [usr] know [sys] somewhere [usr] the problem [sys] in your local [usr] is [sys] area because we would charge coming from [pii] and we don't do free cuts ok thank you cheers bye [usr] right no problem ok cool alright thanks bye
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[sys] thank you for calling dino rod partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes [usr] give me her number [sys] thank you for calling british gas you're through to s from the home care services how can i assist you [usr] hello i've been told by my bush gas engineer to call dino rod am i calling the right number a [sys] yes [usr] dino rod [sys] what's the fault [usr] right we have a really very very old hot water cylinder apparently it's [sys] ok [usr] from the 19 from the 19 eighties and [sys] ok [usr] we think it is stopping the shower from working properly because we think it's blocked up well i just wanted to well i was told to call you to see what you can do to help us [sys] ok what's the first line of address and postcode [usr] ok [pii] [pii] [sys] yes [usr] and postcode is [pii] [pii] [sys] your the name of the contract owner and his date of birth [usr] it's a it's my father [pii] date of birth the 24th of september 1933 [sys] ok all right then just bear with me can i please have your full name [usr] i'm [pii] i might [sys] yes [usr] be on the file anyway because [sys] yes [usr] i do all of the calls [sys] yes you yes [usr] might [sys] you are yes [usr] good good [sys] ok just bear with me you're saying that you would a replacement of your hot water cylinder it's [usr] yes [sys] too old that it's affecting the shower from functioning properly [usr] yes [sys] right [usr] we believe [sys] ok i can see that you have a home kit too in order for us to do that you need to take out a plumbing and drain cover yes [usr] let me just ohh ok [sys] the cylinders [usr] what [sys] fall under the plumbing and drains cover [usr] we're not co covered [sys] no [usr] at the [sys] you [usr] moment [sys] only have a central heating cover which is a boiler cover but the cylinders are not included in that one they [usr] ohh [sys] are [usr] i thought [sys] only [usr] they [sys] included [usr] were [sys] under the no it's only it's under the plumbing and drain cover [usr] ohh ok [sys] yes [usr] cos in my little booklet it's got a little i'm sorry i'm su i'm sure best but are you absolutely sure it's not covered [sys] it's [usr] [pii] [sys] not covered at all the cylinders are not are not included [usr] right ok we're not covered under home care [sys] nope [usr] ok absolutely sure right ok i don't think we want to take out more cover because this this is already costing us £530 just hold on sorry it should be a nuisance because it says central heating what's covered [sys] you are [usr] at [sys] covered for your boiler your radiators your the the thermostats your programmer that's what is covered under the home care too the cylinders are [usr] little [sys] not included [usr] the little booklet i've got is that for other policies because it says central heating what's covered and it says cylinders and then no [sys] is [usr] we're not [sys] that your [usr] we [sys] home [usr] don't get [sys] care [usr] that [sys] is that your home care too [usr] home ky [sys] let me just double check please bear with me and also you're stating that you were advised to call dino dino is a plumbing company it's [usr] right [sys] a plumbing and drains company [usr] am i are you who am i speaking to [pii] or british gas [sys] this is british gas but we do take diner rod coals [usr] i see [sys] yes [usr] right ok [sys] yes [usr] ok [sys] the the home too does not include cylinders it's only included [usr] ok [sys] under the plumbing and drainage cover [usr] ok in my little booklet sorry i'm i'm it's because i've got three sisters and i have to report back to them [sys] sorry [usr] i've got three sisters and i have to report back to [sys] ok [usr] them on what what i do for my dad's house [sys] all right then [usr] home care too gives me annual the annual service boiler and controls central heating [sys] yes and your radiators as well [usr] i just and then i go to central heating and then it's a bit flat [sys] yes you are covered [usr] and [sys] for [usr] it [sys] your [usr] says [sys] central heating yes [usr] does that not include cylinders [sys] the cylinders are not included at all you're advised to call dino which is a plumbing company [usr] right [sys] yes [usr] ohh dear i'm confused cos in this booklet it says central heating what's cupboard it says all repairs to the heat and hot water system on your property for example expansion tank radiators bypass the radiator valves warm air vents cylinders [sys] nope we don't include cylinders under the home q two [usr] ok it's very confusing your the booklet is very very confusing on page 11 ok i'm sure ok dear ok we just have to do it privately [sys] all right then [usr] can can can you give me some quote or can i get a quote [sys] no i can't give you a quote on my side [usr] ok can i call anyone to get a quote [sys] it's only [pii] which is us we cannot give you a quote [usr] which is he [sys] with us you need [usr] no [sys] to take out cover i cannot re recommend any third party [usr] ok right ok to get the cylinder repaired we need plumbing and drains [sys] yes [usr] cover we need to add extra [sys] yes [usr] cover ok alright then [sys] all right then thank you much for calling [usr] i can can i just can i just [sys] you [usr] take your [sys] are [usr] name [sys] speaking to [pii] [usr] dear can you spell that [sys] si [usr] please sorry [sys] s ip [usr] aha [sys] ho [usr] ok [sys] yes [usr] and you're absolutely 100% sure we're [sys] you [usr] covered [sys] are not covered for your cylinders [usr] ok thank [sys] thank [usr] you very much [sys] you bye [usr] thank you thanks bye bye bye
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[usr] for a giant magnet [sys] thank [usr] or [sys] you for calling dino rod partners with british gas [usr] it took a while though [sys] please listen to the options [usr] problem [sys] carefully we can get [usr] you would [sys] you [usr] have [sys] to the right team if [usr] take care [sys] you need any help with a drainage problem press one [usr] great [sys] if you require our plumbing services press two or if you have did that you can [usr] ok [sys] now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to my name is [pii] how can i help [usr] hello i've got a bit of a strange question i've dropped my car keys down the grate and we can't get the gra up to get to them and it there's obviously there's a load of muddy water down there and it feels it's quite deep but we can't obviously get our hands down between the gra is there anything that you might [sys] ok [usr] be able to help with [sys] i'm not 100% sure what i'd have to do is transfer you through to the drainage local office and they are still open which is good if [usr] yep [sys] not they'll probably tell you to maybe [usr] ok [sys] try the fire brigade or something that i mean they may be able to do it it's just if they close we just wouldn't book it if they can't do it do you just want to give me the first half of the post code of where [usr] ok [sys] it is and then i can find the number [usr] [pii] [sys] that's [pii] [usr] sorry [pii] yes that's right [pii] thanks thanks [pii] she said [sys] ok [usr] this is [pii] [sys] i'll [usr] but she [sys] transfer [usr] says what [sys] you [usr] about [sys] through [usr] the [sys] to [usr] father [sys] the local office now if that's ok as i say they may be able to help you they're the people to ask [usr] ok thanks [sys] right take care i hope you can get them back all right take care bye [usr] thank you thanks [sys] thank you for calling down the rod press one [usr] she's [sys] for drains [usr] gonna transfer [sys] or two [usr] this is [pii] [sys] for accounts [usr] hi [sys] thanks for calling [usr] but it's [sys] down [usr] the same [sys] the road [usr] number that she's [sys] press [usr] just put [sys] one [usr] me through [sys] for drains [usr] to this [sys] or [usr] is the [sys] two [usr] one i did [sys] for [usr] before [sys] accounts
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to [pii] here at how can i help [usr] hi there my name's [pii] and i'm calling from the group are you ok [sys] i'm not too bad thank you how are you [usr] perfect i'm not too bad thank you i was just wondering whether you'd be able to attend a three hour call on our behalf [sys] let's have a look three hours ok it's a long is it a long duration job [usr] i wouldn't be too sure i'm really sorry they've just said the there's a blockage in the trough from a jet wash and it's over spilling it's flooding the toilets [sys] right ok let's have a look it might speak to our local office that would cover the area just to see if we've got the engineer capacity to get anybody out and over on your behalf let's have a look what's the post code for [usr] ok [sys] the area [usr] it is [pii] [sys] let's have a look [usr] [pii] [sys] ok i've got our local offices contact number i can provide that for you and if you give them a quick call we should be able to arrange something to get somebody out just let me know when you're ready [usr] imagine [sys] it's [pii] [usr] i'm ready [sys] [pii] [usr] yep yep [sys] you're very welcome have [usr] perfect [sys] a nice day [usr] thank you very much thank you bye bye
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[sys] good afternoon i know plumbing [usr] hello i wonder if you could help me i had one of your plumbers come i got an emergency cover on my halifax home insurance [sys] ok [usr] and i've just spoke to my halifax insurance and they said i'm not covered by the insurance because somebody had messed with my boiler before my water heater before [sys] right [usr] but i still want the work done and i was wondering if you could help me and i could get it done straight through you instead of them [sys] ok what was your postcode please [usr] it's [pii] [pii] [sys] [pii] and what was the first line of the address [usr] [pii] [sys] let's have a look bear with me a moment right ok it was back at the beginning of september that we attended is that right i'm just gonna have a look for the engineer's note [usr] right [sys] right ok i don't think it was us that attended the previous [usr] with [sys] job [usr] me [sys] notes that we've got is that we can't we couldn't get through to you we did have a job but we we couldn't contact anyone we didn't attend what [usr] ok [sys] what is the actual problem [usr] they say this something he needs a new it's a water a water emerging heater [sys] right [usr] and [sys] ok [usr] he he he needs a new valve or something i think it was leaking or something [sys] well what i can do i can get an on demand job raised up for you and the engineer can come and give you a free quote if you wanted to go about it that way [usr] if i can give you a ring back in five minutes [sys] of course no problem that's absolutely fine [usr] cos i can try and find it who did come up but [sys] it wasn't as we were sent to job and but it was closed down because we were unable to get in contact with anyone [usr] ok thank [sys] all [usr] you for that anyway [sys] right [usr] but you'll come out and give an estimate free quote to [sys] we [usr] you [sys] can if you wanted us to we can raise an [usr] great [sys] on demand job and we can get somebody to come and give you a free quote ok [usr] ok no worries [sys] lovely [usr] you very much [sys] all right then [usr] thank [sys] thank [usr] you [sys] you thanks [usr] thank you bye [sys] bye
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[sys] thank you for calling dino rod your local drains and plumbing experts for drainage inquiries press one plumbing in your call is very important to us please wait for the next available agent [pii] speaking [usr] hi i don't know if it was you that spoke to her earlier today it's [pii] from and got problems with the drains was it was it you spoke to [sys] i'm not too sure sorry ii i don't remember what's [usr] ok [sys] the post code [usr] [pii] [pii] [sys] you just bear with me one sec [usr] ok [sys] okey dokey is it for [pii] we've had [usr] that's [sys] a job done [usr] it [sys] today [usr] yes it's just been done [sys] okey dokey [usr] ok and the reason why i'm ringing is the the fellow i spoke to i think his name was er he's he's shown me everything that needs to do and then it's gonna be one of these massive they got rep at all jobs every joint was all all over the show and i i was querying why it wasn't picked up eight weeks ago when the original lads came out to do it and he didn't put any cameras down at all that would have been a problem then [sys] ok [usr] i've paid i've obviously paid 100 and £70 for today and 100 and £70 eight weeks ago which [sys] i'm [usr] i understand [sys] just thinking [usr] go [sys] just [usr] on [sys] taking a look at his closure notes from eight weeks ago he was unable to clear with rods he used his water jet and it was unable to clear from the toilet was flushed jetted down from the stack cleared the blockage it was all free flowing apparently the reason that it said there was a buried interceptor as well [usr] i don't know what i mean [sys] but i'm not too sure why he's not made you aware if there was a prior situation to today why wouldn't have camera the [usr] no you didn't [sys] the line just to have a quick look see [usr] and that's what this fella said to today today he said i'm very surprised that he hasn't put a camera down there i said well he didn't he took photographs on his phone but apart from that there was no camera work underneath but today it's been showing the screen and everything and it does look absolutely horrendous and he would have picked that up if he'd have done it in the 1st 1st instance see what do you see what i'm saying [sys] i understand no i'm not too sure why he's not coming with it we can we can speak to the engineer and try and find out some more information for you he's just currently out on a couple of jobs at the minute [usr] ok but i'm more interested in can you reflect that in my next bill and i get me to do this next job cos i've they've got my email address to send in a quote because i'm not happy about paying twice when in the first instance it should have shown up i just want that issue raised with whoever the man's in charge of doing the money side of things [sys] i can let my manager know [usr] [pii] please i would appreciate it and i know it was after the 28 days but that wouldn't make any bloody difference because the state of the pipe work [sys] there would have been no guarantee on the work due to the the the breaks and the pipe [usr] i mean it's it's been there when he's called out if he did if he had done the camera work it would have shown him [sys] no i understand i i will mention it to management [usr] will he will he get him to give us a call back or [sys] i'll just see if someone's available for you now just bear with me one second [usr] ok thank you [sys] hello [usr] hello [sys] hi sorry i've just spoke to management they said they will take the take that into consideration for any future works that maybe need to and then put their notes aside for for that [usr] thank you very much i'm happy [sys] no problem [usr] i'm [sys] at all [usr] not a bit happier thank you ok [sys] ok [usr] can i take your name please [sys] it's [pii] [usr] [pii] thanks [pii] bye [sys] no [usr] bye [sys] problem [usr] bye [sys] at all [usr] bye [sys] take care bye now
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[usr] come up keeping [sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services did that you can now book drainage [usr] see [sys] services [usr] see [sys] online [usr] if he wants [sys] in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're speaking to a [pii] can i help [usr] yes i wonder if you can i've gone out the back of my house today and there's a terrible smell of drainage and there's water there as well [sys] ok [usr] it [pii] is fine in the house but it's it's outside [sys] can i tell the postcode of where you are please [usr] yes it's echo hotel [pii] [sys] and is this your own premises [usr] yes it's more premises [sys] and do you have british gas home care for plumbing insurance [usr] i do i have british gas but i i have the the boiler part of it but i don't know if i have the the drainage and and things on it i don't know [sys] let me let me just check can i take the first line of your address as well please [usr] yes [pii] [sys] and can i take your name [usr] [pii] [sys] ok let's have a look unfortunately it's just your boiler and the central heating that's covered [usr] ok [sys] always best to chat though [usr] yes absolutely i'll be able to claim off my house insurance anyway won't i [sys] right can i just put you through to the house that doing the job and they can take the details for you and let when they can come out [usr] huh sure [sys] 26 it korda what [usr] hi there do you need my details [sys] just postcode's fine thanks [usr] it's eh [pii] [sys] but he's 19 19 [usr] huh and two bravo [sys] 819 [usr] hotel [sys] how can i help [usr] right ok i've gone out the back door today and there's a there's a big pub there's a big puddle and there's a smell of sewage and the drains are running away fine inside the house but it's it's outside the house i see water accumulating i know it's been raining as well but there's water where there wouldn't normally be water [sys] right okey doke though here we have no availability until next week at the moment [usr] or next [sys] you're looking [usr] week [sys] at next wednesday thursday we're absolutely inundated i can give you another company's couple of names the other couple of companies if that helps see if we [usr] 00 [sys] could try and get [usr] give [sys] them [usr] me [sys] if they [usr] a second [sys] could attend sooner [usr] because i think that we probably need to get somebody sooner don't we give [sys] no [usr] me one second [sys] no see we are looking at probably
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're speaking to [pii] at dino how can i help [usr] hi i wonder if you can i'm trying to book a call out but every date that i put in it tells me there's no available times but [sys] which area are you calling for [usr] i'm calling from steps in [pii] [sys] that is the problem unfortunately we don't have availability in that area at the moment they're fully booked up [usr] [pii] ok do you have any idea who i could call [sys] we we're not allowed to recommend anybody else ok [usr] ok [sys] is it in regards to a plumbing or drainage problem [usr] it's saying my sin is blocked [sys] potentially if you speak to your home insurers that's something that can be covered under your home insurance [usr] ok perfect thank you [sys] ok [usr] ok bye ok [sys] thanks [usr] bye [sys] bye [usr] cheers
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes [usr] god [sys] good morning through to dano my name's [pii] how can i help [usr] hi there just a quick question is [pii] able to put a camera down a toilet to look for a blockage [sys] yes [usr] it is do you do you do what what's the cost of that do [sys] a general unblock is about 100 and £70 and that includes the use of the luxi camera [usr] and and that can can put be put down a toilet pan [sys] some of them can be some of them need to be done via the inspection chambers if you're after an actual cctv survey of the drains that costs a little bit more than 100 and 70 but i'd need to get you through to the local office for a price on that [usr] ok ok it just in answer to my question then it's possible to put a camera down the toilet pan [sys] i say not always it depends on on the size of the pan but [usr] ok [sys] in most cases yes [usr] what would i do would i would i just ask my local then to to to if they do that [sys] pretty much [usr] ok [sys] and what's your postcode sir [usr] [pii] [sys] ok bear with me one moment i'll get you through to them see what we can do [usr] thank you [sys] good morning [usr] hi which dialog where are you [sys] sunbury [usr] at sunbury i just a quick question for you we have [sys] ok [usr] a toilet and we've we've we've tried desperately on it we put kilograms worth of caustic down it and things but i think it needs a i think it needs inspecting i think it needs a camera down there to see what on earth is going on are you able to do that [sys] what did you say it was a toilet [usr] a toilet a toilet pan [sys] yes we were able to do that [usr] you could put a camera down do you do how much that would cost [sys] we can put a small camera down there but bear with me one second sorry [usr] ok [sys] no one likes being bunged up especially not your drains when water or sewage has flooded your home or garden it can leave a smelly mess you'll need to get it hello sorry i just wanted to double check i was talking about the right thing we would use a pound can for that and it would be £200 including va t [usr] you'd use a wat cam [sys] a pan cab [usr] a pan is that what it's called [sys] panca [usr] good [sys] pan [usr] ok [sys] cam the that's been sent [usr] right right ok £200 including va t [sys] yes that's right [usr] ok you've answered my question if i want to do it i'll just call you back at the [pii] office [sys] that's correct [usr] ok thanks very much for your help [sys] no [usr] thank [sys] worries [usr] you [sys] thank you [usr] bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy did that you can now book plumbing services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good evening how can i help [usr] hi i had you guys out about two weeks ago to look at a slow running sink i've got and your guys said that the problem wouldn't be reached by their snake and then we needed to access it from the rear of the property [sys] ok [usr] and once again they couldn't do that because i need to put up a scaffolding [sys] right [usr] i just want to know if if you can look back at your records to see that call out and to perhaps check that that that problem that your your guys can solve that problem if i get the scaffolding done [sys] right we have already attended your job no problem [usr] do i give you [sys] you [usr] the [sys] want to [usr] can i give you a post [sys] just [usr] can i give you your post code [sys] of course yes go [usr] [pii] [pii] [sys] [pii] [usr] [pii] [sys] [pii] thank you can you please confirm the first line of the address [usr] [pii] [sys] thank you much can you please confirm your full name [usr] a [sys] ok the blockage in the kitchen sink several companies have out and please go to completion the no supported unsuccessful right by the yard it was unsuccessful gathering gold yes i can see they try to unblock it but it was unsuccessful [usr] no they didn't they didn't try to unblock it they looked at the problem but [sys] ok [usr] they didn't do any work because they realized that they the problem was not going to be accessible by them [sys] ok [usr] they have time they have to access the pipes from the back of the house at a height of about four me 4 m they need to put a scaffold i need to put a scaffold [sys] right [usr] and then i then hoped you'd be able to do the job that i i get i just want to i i wondered if if you had a way of speaking to those engineers or if i can send you some photographs they can remember to check if it [sys] right yes have you got a pen and paper [usr] i have [sys] if if you just make a note of our local office number [pii] [usr] [pii] [sys] [pii] [pii] [usr] ok [sys] i can repeat [pii] that's the local office number if you give them a ring in the morning and give you a post code they will be able to see and then advise you and we'll be able to rebook the job for you [usr] ok all right then [sys] thank you [usr] that's fine thank you thanks [sys] thank you sir take care [usr] thanks bye [sys] bye [usr] bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year what a problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit donno dot com dino is one of the uk s leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year whatever the problem we'll send an expert could i know my name's [pii] how can i help [usr] good morning i'm just ask you a quote if possible to clear a a aaa drainin at the back of my the back of my property for kitchen [sys] right [usr] waste [sys] ok that's fine it's just your own home is it you own it and live in it no that's fine no problem i mean as long as it's just normal debris build up there's not damage to the drain blocking it or anything and then it can normally be done as a fixed cost it's 100 and £70 including va t but that's everything there's no call out fees no hourly rates jetting is included if it needs jetting and need to pay the end once it's all finished for it [usr] is that cctv and everything [sys] that [usr] as well [sys] wouldn't include cctv because we wouldn't routinely do that for [usr] ok [sys] it we would only i mean have you been having issues with it in the past or or is this the first time [usr] no it's just that it's it's just that it's properly blocked i've tried unblocking it a few times with with a k jet wash but no no no luck it just keeps coming back [sys] right [usr] i think there's a fat bird beep inside [sys] right ok i mean if you've not generally the only reason i ask is camera wise if it's the first time you've had issues then if we jet it then and everything should be gone for it we'd only normally recommend camera in if it was a repeated repeated issue within a short time i mean we can do it on we can do it a request it's not a problem but we don't include it in the standard cost just because not everybody needs it every time we don't include it in the normal cost [usr] and how much would i be charged if it if it does end up needing cctv [sys] what i'd need to do for that is i'd need to bob you through to our local team just because there's different equipment and things for it do you want me to bob you over and they can have a word about the cost of cctv wise for it [usr] can i just ask does somebody just come out to the property assess it and then let me know what what it needs without without me having to pay anything is that how it works [sys] i mean ordinarily what they'll do is they'll come out and have a look i mean generally speaking if they start doing work then there is a charge even doing proper investigation there is technically a charge for that normally for it [usr] fine i tell you mate let me have a think [sys] all [usr] about [sys] right [usr] it and i'll i'll give guys a call [sys] by [usr] back all [sys] all means [usr] that's good [sys] no problem at all all right then cheers [usr] cheers [sys] you're welcome [usr] thank [sys] thank you bye bye bye bye [usr] bye bye bye
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[sys] thank you for calling dino plumbing please note all our calls are recorded for monitoring and training purposes press one for an update on parts press two for an update on your appointment press three to discuss an ongoing complaint and press four for sales this call is being recorded thank you for calling dino plumbing your call is very important to us all of our agents good afternoon darling plumbing [usr] hi good afternoon do you do toilet seat repairs [sys] we do bear with me just one moment what was your postcode [usr] bye [sys] sorry [usr] bye uniform bravo 10 [pii] ew [sys] ok hold one moment let me just see what the price [usr] ok [sys] would be ok we only charge by the hour and an hour's labor is 100 and £32 [usr] how much 100 and £32 [sys] that's right [usr] ok all right no problem that's fine thank you very [sys] all [usr] much [sys] right cheers bye bye [usr] ok
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 14 minutes [usr] 14 minutes that where speaker is on this phone with his landline [sys] thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone [usr] and not very loud though is it the volume ohh no ohh here it is though is it [sys] looking for our latest energy hive and new boiler offers search british gas offers online or ask us today [usr] on top of the [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date [usr] got mob [sys] did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bill think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them when we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to protect them if you've got a condensing boiler you can have a condensate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team good afternoon you're through to back at british gas how can i help [usr] hm [sys] hi there this is [pii] at british gas how can i help you [usr] hello i wanna cancel an appointment or two appointments to have a power flush done by dino rod [sys] ok what's your home care policy number [usr] i haven't got it in front of me at the moment [sys] what's the postcode of the property [usr] it's ip [pii] [sys] and the house number [usr] it's a name it's [pii] [sys] let me see if i can do a search and find it that way [usr] pardon [sys] i'm just trying to see if i can locate the account [usr] i can [sys] because [usr] go and find it it's [sys] i'm trying just give me a moment [usr] ok [sys] what did you say it was called [pii] [usr] hi [pii] two separate words hi and house [sys] ok it's doing a search one moment what's the name [usr] [pii] [sys] ok i found it thank you one moment [usr] ok [sys] just uploading the account won't be too long [usr] ok [sys] [pii] [pii] [usr] that's [sys] ok [usr] right [sys] i've got ok i'm just looking for the appointment now won't be long [usr] 13th and 14th december [sys] i may have to go through to another team because if i don't see it on my system then i can't cancel it but one second [usr] ok [sys] no i can't see the appointment one second let me just speak to the heating upgrades team ok one moment [usr] ok [sys] thank you [usr] i know food and food in that [sys] hello mrs [pii] [usr] yes hello [sys] i'm still in the queue to get connected to the correct department can i give you their direct number and just transfer the call over [usr] yes ok then but how long i gotta wait another 45 minutes [sys] hopefully not no give me the number [usr] right [sys] just in case you get cut off but i will transfer it it's [pii] [usr] yes [sys] [pii] [usr] [pii] [sys] [pii] and then [pii] [usr] [pii] that's [pii] [sys] i'm just gonna transfer it now thank you and i'm sorry about the wait [usr] ok [sys] ok [usr] thank you [sys] welcome [usr] right and and
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to my name [pii] how can i help [usr] hi there buddy i think we're not i'm guessing my drainage is clogged up it's all blocked because when i turn on my tap where the drainage holes the pipe is around it it's leaking water and i've opened up the top of the pipe and it just it just looks full to the top i'm guessing that's what i need i just was wondering if i could get a quote on how much it would be to come out for [sys] ok to come out there's no call out fee but to have a nissan block that's 100 and £80 that's 180 that includes [usr] hi [sys] va t if if obviously it's more [usr] 100 [sys] go on sorry [usr] if it's more let's say let's say it it's more than the pipe or whatever [sys] yes that's great if it's more complicated or requires any specialist equipment it would be reed by the engineer [usr] well [sys] but only if you're happy do we proceed if not you're under no obligation [usr] all right then buddy if you just are you open what what time are you open [sys] that's [usr] till are [sys] correct [usr] you are you 24 hour or perfect all right [sys] not [usr] then i'll give [sys] a problem [usr] you a call [sys] at [usr] back [sys] all ok [usr] and do you come out to willingham [sys] we [usr] do you want [sys] cover [usr] me to give [sys] throughout [usr] the postcode [sys] the [pii] we are a national company that's fine [usr] that's that's perfect and let's say if i was to go through how long would it take for [sys] is [usr] someone [sys] it a domestic [usr] to get down [sys] or commercial [usr] here [sys] property commercial ok [usr] commercial [sys] it's ever slightly different it just means that the costings and availability are dealt with by our local office it's not something that i can quote for the prices previously provided are for domestic properties it would just be the office that would contact you to arrange availability [usr] alright [sys] and costings and it would just depend on how quickly they can get to you and obviously how bad the issue is and obviously [usr] would someone be able to contact [sys] if [usr] this [sys] you [usr] number [sys] want to speak [usr] and give [sys] if [usr] me [sys] i [usr] a quote [sys] could i could [usr] on that [sys] give you our local offices contact number [usr] if [sys] if that [usr] i [sys] would [usr] was [sys] be more helpful they can provide you rough estimates and a quote for you just if you're looking around [usr] one second [sys] yes certainly what's the postcode [usr] if [sys] for the area [usr] you give me [sys] just [usr] the number [sys] i can bring up the office that covers that region [usr] [pii] [sys] ok let's [usr] five [sys] have a look [usr] jx one [sys] right right for blockages i have our local offices number here just let me know when you're ready it's [pii] [usr] i go ahead [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] and that's our local office ok [usr] [pii] [sys] you're very welcome have a nice day [usr] all right then thank you very much for your help thank you bye bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's free did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hi you're through to how can i help [usr] hiya i've got a my downstairs toilet is blocked it's not flashing and i've tried to plunge it and i've tried to use a chemical blocker but it's still not draining i think i need someone [sys] is [usr] to [sys] it [usr] help me [sys] ok is this regarding a domestic party or a commercial [usr] domestic correct [sys] right and do you have hello i am [usr] sorry [sys] sorry [usr] it [sys] do [usr] cut out [sys] you have [usr] for a second [sys] british do you have british gas pack for you and [usr] no [sys] no ok and you have another toilet on the property that you can use [usr] yes [sys] perfect ok am i right to take the post code [usr] it's [pii] [pii] [sys] [pii] [pii] right if you just bear with me a second i'm checking if the office in the area are taking appointments [usr] thank you [sys] ok the soonest we'll be able to get an engineer sent out to you will be on tuesday or wednesday depending on the availability of the office in the area [usr] ok [sys] no [usr] i might try and find someone else if that's ok see if i can find someone to come a bit sooner but if not i'll ring you back is that ok [sys] of course [usr] ok [sys] that's not [usr] thank [sys] an issue thank [usr] you much [sys] you for calling [usr] bye [sys] in take care bye bye
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[sys] good afternoon [pii] how can i help [usr] i've got a aaa block drain in the toilets well my toilet was the water was long the other day [sys] right [usr] but this morning i've had a blow back [sys] right it's spelled right opposite [usr] and what's happened now when we flush it that's that's coming right up to [sys] to [usr] the [sys] the [usr] top [sys] top [usr] of the bowl in the [sys] is [usr] toilet [sys] that the only toilet that you've got [usr] that's the only [sys] right [usr] toilet [sys] ok [usr] i poured water down the two drains [sys] right [usr] outside drains but they seem [sys] well [usr] all right [sys] let's just [usr] i think that's just gone [sys] bring your [usr] in [sys] toilet [usr] where the [sys] ok [usr] toilet's [sys] what [usr] gone [sys] what [usr] out [sys] whereabouts are you what's your postcode [usr] [pii] [sys] well i wouldn't be able to get anybody out to you today [usr] when when's the earliest tomorrow [sys] tomorrow [usr] i suppose [sys] but i wouldn't be able to give any exact time [usr] well do i have to leave it or not [sys] unfortunate i've just got no availability in that area for today [usr] can i leave and call you back [sys] no problem no [usr] then [sys] problem at all [usr] then we see [sys] no problem at all [usr] right [sys] cheers [usr] thank [sys] thanks now thanks [usr] you [sys] bye [usr] bye
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year [usr] ok [sys] whatever the problem we'll send an expert dino engineer to your home to provide a free no obligation quote dino offers a fast reliable service you can trust with fixed prices and no call out charges you can rely on us to get the job done it's really easy to book appointments online just visit dino dot com dino is one of the uk's leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help good afternoon welcome to you're speaking to [pii] how can i help [usr] you you [pii] my name's [sys] hi [usr] [pii] [sys] there [usr] as [pii] i'm the site [sys] great [usr] manager [sys] great name [usr] [pii] i'm a site manager of old church primary school in [pii] we're inquiring we we're looking at having our drains surveyed we think we've got a problem [sys] right [usr] what i was trying to ascertain [pii] is how much would you call it be and how much would a a drain camera survey be and then if [sys] right [usr] need be a wash or a jet wash whatever they call it [sys] what's what's the what's the postcode [usr] it's [sys] please [usr] [pii] ws 10 8 delta lima dl eight dl [sys] brilliant i can do it two ways i can raise a job here asking them to come out a quote for the work cos obviously [usr] yes [sys] if it's a or i can give you the direct line number for the local office see if they can give you a bit more information before we get an engineer out to have a look for you and tell you a call [usr] give me give me the number then [pii] and i'll [sys] certainly [usr] i'll give them a ring [sys] certainly that would be a couple of seconds [pii] love it at this stage we usually say it's such a great name [usr] yep [sys] but i've had it i've had it all my life but that's too corny for words i know it's it's i'm sorry friday afternoon it's been a been a busy week a lovely week but er you can't expect any better from me i'm afraid [usr] no [sys] that's [usr] that's [sys] all there [usr] far [sys] we [usr] much [sys] go [usr] dear [sys] have you got a pen handy [usr] yes [sys] i can [usr] i have [sys] give you the phone number [usr] i have mate [sys] thank you it's [pii] [usr] [pii] [sys] [pii] [usr] [pii] [sys] [pii] [usr] [pii] ok [pii] [sys] they are there they're there till at least half past five today give me a quick ring i'm sure my colleagues there can give you a lot more information than i could [usr] ok thank you very much for your help [pii] [sys] you're [usr] cheers [sys] welcome [pii] [usr] mate [sys] take [usr] thank [sys] care [usr] you [sys] and thanks [usr] bye [sys] for your [usr] bye [sys] time today [usr] bye bye [sys] bye [usr] bye [sys] bye [usr] bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three we record calls for quality and training purposes the current wait time is approximately 13 minutes thanks for protecting your home with british gas our nationwide team of expert engineers are always on hand to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hive and new boiler offers search british gas offers online or ask us today at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bill ask us how a high thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy price more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier day can rely on tomorrow on a boiler that's over 10 years old a new energy efficient boiler could save you more than 20% on your gas bills think your heating system might be in need of a deep clean ask your engineer about a power flush or system filter when they next visit it's quicker and easier to call from a number we've got on file for you it's a good idea to make sure your contact details are up to date did we can cover your home electrics kitchen appliances and plumbing and drains too ask us about upgrading your cover today have you checked your carbon monoxide alarm recently you can't smell or taste carbon monoxide it's important to make sure to test them regularly and to get your gas appliances serviced every year if you're not sure how to use all the controls for your central heating system just ask our engineer to talk you through them we next visit freezing pipes are one of the most common causes of boiler breakdowns in winter the best way to prevent this from happening is to wrap insulated materials electrical heat tape or fiberglass round exposed pipes to wreck them if you've got a condensing boiler you can have a consulate fitted this is an insulated pipe that stops your boiler waste pipe from freezing which is one of the most common problems for our customers just ask our advisor or one of our engineers about getting one thanks for protecting your home with british gas our nationwide team of expert engineers are always around to help and we're here whenever you need us did you can book an annual service visit or repair online it's quicker than calling plus you'll see exactly the same appointments as our team do over the phone looking for our latest energy hi and new boiler offers search british gas offers online or ask us today [usr] bye [sys] at british gas we're hiring a new apprentice every day until 2030 powering the skills of the future and helping customers create greener more energy efficient homes want to save a few £100 a year on your energy bills ask us how a hive thermostat could help if you have home care cover for your boiler and we can't repair it we'll replace it for free if it's under seven years old whether we installed it or not at british gas we're making energy prices more predictable by increasing gas storage by 50% the 10 million customers who choose us as their energy supplier today can rely on us tomorrow too good morning thank you for calling british gas you're speaking to [pii] from the home services team how can i help [usr] good morning [sys] street [usr] i had a dina rod engineer come out and look at a drain and hopefully he's [sys] hm [usr] cleared it but he came out when i wasn't there but i haven't had a report [sys] ok [usr] as to what [sys] but [usr] he found [sys] i is [usr] and how [sys] is the issue [usr] it went [sys] sorted out is the drain unblocked as as per [usr] i don't know i'm not sure i'm not sure because it's an outside one [sys] ok [usr] and we wouldn't be able to tell until we had heavy rain of which [sys] ok [usr] we haven't had i just wanted to know whether he managed [sys] ok [usr] to clear [sys] no [usr] it or [sys] i'll [usr] not [sys] definitely [usr] cos i [sys] have [usr] didn't [sys] a look [usr] get anything [sys] at the notes [usr] back [sys] if [usr] to say [sys] he left any on his report [usr] or [sys] your name who am i speaking to thank you very much mr [pii] do you have your home care number if not you can provide [usr] [pii] [sys] your address [usr] and it's [sys] ok [usr] i'll have to give you my address i can't seem to find [sys] give [usr] my home care [sys] me [usr] number [sys] the house [usr] anywhere [sys] or flat [usr] it's [sys] number and post code [usr] do you want the postcode or the whole address [sys] yes [usr] ok it's [pii] and the postcode [sys] perfect [usr] is [pii] [sys] thank you just loading up the account [usr] [pii] hotel [pii] [sys] it's [pii] and then it's [pii] ok let me see if i find anything premises ok let me see let me see it's just taking a bit of time to load but it is loading and just to confirm the job when [usr] that's [sys] when [usr] ok [sys] was [usr] that's [sys] it when [usr] fine [sys] it was done a couple of weeks back [usr] when was it when it was a couple of weeks ago i think it was [sys] ok [usr] i think i i'm just trying to figure out when when the exact date was it might have been it might have been [sys] ok [usr] either sometime during the [sys] i [usr] week of the 14th or the 21st of [sys] it's 91000491 [usr] august would that make sense [sys] 39 ok there we go for security purposes mr s please confirm your date of birth for me that's great thank you very much let me try and find the job [usr] 0308 1965 [sys] hm and you said in august around late august ok hm ok [usr] it would have been might have been something the 15th of august or it might have been the [sys] blockage [usr] following [sys] 23rd [usr] week [sys] i have something for the 23rd of august [usr] it could have [sys] and [usr] been the 21st [sys] it says it [usr] possibly [sys] was for blockage i assume that's the job ok let me see if there's any comments bye ok water overflowing with drin ok according to him it has been sorted out the gentleman that was this is [pii] he has unblocked the train according to what he says because his comments attended site and unblocked train ok yes obviously you said we will only once [usr] that's [sys] for [usr] great [sys] sure know when it rains heavy but it shouldn't be an issue [usr] ok [sys] but should it arise [usr] that's great [sys] and [usr] fantastic [sys] you notice that it's not [usr] that's [sys] properly [usr] that's [sys] done please [usr] really good [sys] do let us know [usr] that's great and [sys] no [usr] on [sys] definitely [usr] that note the [sys] let [usr] other reason [sys] me [usr] i was [sys] book [usr] calling i was calling for two reasons and [sys] that [usr] we [sys] one [usr] we found [sys] for [usr] another [sys] you [usr] blockage in a different part [sys] ok [usr] a different drain and i was [sys] and [usr] wondering if [sys] and [usr] somebody [sys] the [usr] could come [sys] train [usr] and have a look at that for us [sys] is it at the back of the property in the front [usr] either wednesday or thursday would be good this week [sys] in the garden ok and is it overflowing [usr] it's at the front it's in the garden it's where something comes [sys] ok [usr] it it's blocked and it's it's not an emergency and in the sense that it's not [sys] ok [usr] flooding into the garden but when it rains it floods [sys] ok [usr] up it comes up and then doesn't drain [sys] let [usr] for [sys] me just [usr] a long [sys] put [usr] long [sys] in [usr] time [sys] that notes [usr] and i've [sys] there [usr] put my hand down and there's an earth in there that needs removing i think i've i've pulled out as much as i can but i haven't got any of the specialist kit [sys] ok on wednesday and on thursday i have a morning slot available which one should i take the wednesday one o ok and the the number you should provide the engineers is the one that you are calling from [usr] that [sys] ending [usr] would be perfect [sys] [pii] ok [usr] wednesday [sys] just [usr] wednesday [sys] book [usr] would [sys] that [usr] be great thanks [sys] you should also get a notification from our side after talking to me to confirm the booking ok [usr] yes please [sys] in the morning between eight and one and you will be contacted before he arrives in the property [usr] ok that's wednesday the 20th in [sys] yes [usr] morning [sys] that's only a pleasure anything else or or did i do everything you needed [usr] that's great i'm just putting it in my dining note [pii] wednesday the 20th between eight and one [sys] ok [usr] magic that's [sys] thank [usr] brilliant [sys] you very [usr] fantastic [sys] much mr [pii] enjoy the rest of your day [usr] no [sys] cheers [usr] that's [sys] bye [usr] all that's all thanks i can let my neighbors know that the the last job that was done is fixed now and that somebody will come out soon on wednesday magic that's great thank you will do you too thanks bye now
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the did that you can now book plumbing services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good afternoon you're through to dino [pii] speaking how can i help [usr] hi there i i i just got put through but the there was no answer i'm trying to get a quote for a a drain survey to understand the size of a drain i can plumb a plumb a toilet into it [sys] were you transferred to our local [usr] i think i i think i was [sys] because we we we don't have the the prices we we we don't have a clue [usr] right [sys] how much the the the prices are there there's two ways you could do it i can pass you the number for our local office you can ring them directly if you can't get through to them you can try them again later or tomorrow or i can book the join send it to to our local office they would then contact you to confirm when somebody will be out and obviously how much it will cost from there you can then either go ahead with it or not it's it's up to you whichever way is easiest for [usr] just [sys] you [usr] maybe just give me the number and i'll i'll try em a bit later on will they still be working or [sys] they should be in now can i take the postcode [usr] it's [sys] please [usr] [pii] [sys] just the first half [usr] [pii] [sys] thank you the number is [pii] [pii] [usr] [pii] [sys] [pii] [usr] not more [sys] and i'll pass you through obviously you've got the number anyway if you need to get back in touch you don't need to call [usr] that [sys] us you [usr] that's [sys] can direct [usr] great [sys] me just [usr] that's [sys] ring [usr] really [sys] us [usr] helpful thanks very much [sys] ok all right no worries i'll pass you through [usr] great [sys] now but welcome to dina rod drain services please press option one if you have a blocked drain or would to discuss an engineer's visit option two for quotations option three for cctv inspections and repairs option four for our accounts department or option five for your call is being transferred please hold donahoo [usr] hi there i'm i'm looking for a quotation to get a a drain survey done i wanna plumb a toilet into an existing drain out front of my house within the property boundary and before i do that i think i need to know the size of the pipe and the depth of it and i've got a rough idea where it's going to the manhole but i was just wondering what the cost [sys] i [usr] would be for that [sys] the cost for a full survey will be £276 including va [usr] 276 [sys] t no [usr] and how soon can you do that if [sys] ok thursday the fourth of june [usr] fourth of june and [sys] right [usr] what what do you provide with that [sys] with that that'll be a a survey of the entire properties drainage system you'll get a written report you'll get a drain map and you'll get any recommendation to the engineer as obviously what it needs to be sorted for you as well [usr] they'll be able to tell me the the diameter of the pipe and the the invert levels [sys] yep [usr] but [sys] and that'll be all on the drain app for [usr] and [sys] you [usr] is that when you say the entire property did you did you say that i sorry i wasn't or is [sys] say [usr] it [sys] the what sorry [usr] would they do the front and the back in that or is it just the [sys] that would be the entire property [usr] entire property ok that sounds quite good all right let me just have a think about that and i will come back to you quite quickly [sys] no no worries [usr] i and this is the the lewisham area is it [sys] we do cover lewisham [usr] fancy [sys] yes do you want our direct office number just in case you don't have to go through anyone else [usr] that'd be that'd be good [sys] let me know when you're ready that'd be [pii] [pii] [pii] [usr] ok perfect all right [sys] no worries [usr] thank you for that bye [sys] you take care have [usr] bye [sys] a good bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to my name is [pii] how can i help [usr] hi there i've got a commercial property in in [pii] do you cover that area i'm just [sys] we sure do [usr] just looking at your website you've got commercial drain repair and cctv drain surveys and things you can do [sys] yes are you neither the cctv or [usr] yes [sys] you [usr] i think [sys] just [usr] we [sys] want [usr] do [sys] them to send them right [usr] i think we've [sys] ok dokey [usr] got some blocked drains but i think we are gonna need cctv as well [sys] fair enough what's your post code [usr] is [pii] [pii] [sys] ok bear with me one second then i'm gonna get you through to the local office because the cctv equipment can sometimes prove a bit tricky to get hold of [usr] ok [sys] when we book it i'll get you through to them and they can give you the availability [usr] ok thank you [sys] no worries ok here we go can i help you [usr] hi there it's a [sys] ok [usr] company called lian commercials we're based in [pii] in [pii] i think your national er company just put you through to the local are you in the area [sys] we do cover that postcode [usr] ohh right ok could i have a price for commercial drain jet washing cos we've got some blocked drains and also a cctv survey [sys] that's fine well a survey we would it would be dependent on time [usr] ok [sys] and that would depend on how many manholes there are [usr] right [sys] more than likely do how many manholes you've got on site [usr] no [sys] or [usr] i probably [sys] not [usr] i'd say about 10 [sys] ok more than likely we'd probably give you a quote for a survey at the time of unblocking [usr] ok [sys] that we can see it i can give you our obviously unblocked prices if you just bear with me one second i'll just get them thank you we charge £233 for the first hour that includes the va t and then it's 94 for every half an hour after that again including va [usr] 94 for half hour [sys] that's it inclusive of that [usr] what do we get for that is that jet is that high [sys] it's [usr] pressure [sys] it's [usr] jetting [sys] it's it's whatever's needed to be to use to be used i mean we don't charge for we charge for time as i said hour half hour and that's whether we need to use the rods the machine the jetter [usr] hm [sys] some disinfectant or or it's it's whatever we need to do within that time [usr] i mean we're a a commercial vehicle workshop there's definitely a couple of the drains might have a little bit of i mean we don't put we've got waste oil containers and stuff but obviously the nature of the business it does get into the drains there would be a residue of not fuel but waste oil that stuff i don't just don't know how many hours ii i can i suppose until they get on site i don't really know we could be talking about i just it could be four or five hours i suppose could it [sys] i mean [usr] how many how many [sys] what [usr] people come is it just one man or a couple [sys] just one [usr] right [sys] what we would do is we'd we'd obviously book it in for say a standard block because we don't know no different at the moment and then if we get there and it's more of a clean other than an unblock that's needed then we'd obviously have that discussion on site and say right this is probably gonna take me three or four hours do you want me to stay inside and do it or or not thing [usr] hm [sys] and work it out from there but i mean until until we get there and have a look it's we're not gonna know anything over the phone [usr] no [sys] i mean i i can send someone to come and have a look and get it unblocked if if that's all it is but and until we get there i guess we we need to have a look to be able to say yes ok it can be unblocked or alright it can be unblocked but it's gonna be non standard thing cos it's gonna be more than an hour or [usr] it's definitely gonna be more than an hour or but also i do think we are gonna need er the cctv survey [sys] well [usr] does [sys] that [usr] that [sys] that [usr] have that [sys] wouldn't [usr] have to be arranged [sys] be done [usr] separately [sys] at the same time anyway [usr] no [sys] we could give you a quotation while we're there for the survey [usr] right ok how quickly can you i i need to run it past somebody anyway [sys] course [usr] but what's the time frame [sys] what what's your post code of the site please [usr] it's [pii] [pii] [sys] ok i could do do do i could have someone there today [usr] right ok ok let me let me think about it can i give you a call [sys] of course [usr] back is [sys] of course [usr] can do i just call back on this [pii] number [sys] no [usr] cos he transferred me to [sys] i'll [usr] you [sys] give you our office number it's [pii] [pii] [pii] [pii] [usr] right ok give me a minute i'll call you back [sys] no problem at all thank [usr] thank [sys] you [usr] you bye [sys] bye
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[sys] thank you for calling dino rod partners with british gas please listen to the [usr] they're [sys] options [usr] partners [sys] carefully [usr] with british gas [sys] we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning you're through to [pii] my name's [pii] how can i help you today [usr] hello yes we're having our cellar tanked and the the chaps that are doing it have pointed out that there may be an issue with our down pipe and that that might need looking at we're based in south sea in [pii] i was wondering if we could get somebody from dina rod out to have a look at it please [sys] certainly can i just clarify is this a domestic or a commercial property [usr] domestic [sys] and do you have british gas home care cover for plumbing and drains at all [usr] yes we do [sys] ok now i'm not sure whether a down pipe is covered but it might be wise that you speak to the home care team before booking just to make sure that it is or isn't covered [usr] right ok we'll do i'll get [sys] would [usr] my husband [sys] you [usr] to do that if if not what what time are we looking at for an appointment please [sys] you'd probably be looking at if you book today it would possibly be tomorrow or friday [usr] perfect what i need to do then is i need to get my husband on to home care to just clarify don't i [sys] just to make sure whether it's covered or not because i'm not 100% [usr] if [sys] sure [usr] not [sys] if it's [usr] much are we looking [sys] if [usr] at for [sys] it's [usr] them [sys] not [usr] to come out [sys] you'd be [usr] and [sys] our prices for unblocking a drain our basic flat rate is 100 and £80 including va t that [usr] and what about if rodding or something was needed [sys] that is in include that's [usr] or [sys] part of the price there's no call out charge that is for an engineer to get a drain unblocked [usr] right [sys] and running free and clear starting price is 100 [usr] ok [sys] and 88 am to 6 p.m. [usr] right [sys] and then after 6 p.m. it's 225 [usr] lovely i will call you straight [sys] no [usr] back [sys] problem [usr] thank [sys] thank [usr] very [sys] you [usr] much [sys] take care now bye [usr] thank [sys] bye [usr] you bye bye bye bye bye bye
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes dino is one of the [pii] leading plumbing and drain services from blocked drains to burst pipes and busted boilers we're here to help our local teams of expert engineers are available across the [pii] 24 7 365 days a year good morning you're through to [pii] my name is [pii] how can i help [usr] morning [pii] i'm just enquiring do you as a company look at garden drainage [sys] we do intern a lot of excel drainage [usr] right all it is i've had a drain put in the garden in 2016 and i just want to double check that it's not blocked is that something that you would do [sys] is it showing any signs of blockage [usr] i've had an ongoing i'll cut this very long story short i've had an issue with the people who own the land at the back of my property the garden flooded it's clay all underneath i got a drain put in and then they came along and cut down this huge [sys] hm [usr] willow tree obviously loves water and and back to square one with the drain the flooding [sys] right [usr] in the back garden before i get onto them i just [sys] that [usr] want [sys] there's [usr] to [sys] nothing [usr] double [sys] on [usr] check [sys] your side [usr] that my drain isn't locked because they they have done some work they've put a drain in but it my garden now is worse than it's ever been before i thought i'd speak to them i just wanted to see if somebody could tell me yes or no i i don't think it's blocked because it does still drain but since they've done [sys] right [usr] this work it's just worse [sys] ok [usr] i thought [sys] well [usr] if [sys] that's [usr] i double [sys] gonna be [usr] check [sys] tricky [usr] it [sys] because well he'll need to come round and do a bit of an investigation but rough estimate for an unblock is about 100 and 80 now the thing is it's a free call out and free visual inspection [usr] right [sys] but he's just gonna be taking a look at it and then going well from what we can deduct just from that whether or not it is or isn't blocked but i don't know how extensive that will be if it's just overflowing when it's heavy rain it might just be that the drain is a bit too small for the volume of water going through it but we could certainly well i mean i could get you through to the local office and they could maybe quote for you just to if there's a way of doing a bit more of a slightly more thorough investigation maybe with a camera but [usr] i mean i'm i'm gonna probably say the drains might be too small now because they've chopped this tree down for the amount of water that's that's there [sys] of course [usr] if you could [sys] what's [usr] put [sys] your postcode [usr] me through to somebody [sys] sorry [usr] i'd appreciate that thank you it's [pii] [pii] [sys] ok [usr] i can't even [sys] dear [usr] open [sys] me [usr] my downstairs [sys] right ok [usr] curtains [sys] bear [usr] because i'm [sys] with [usr] sick [sys] me [usr] of [sys] one [usr] looking [sys] sec [usr] at [sys] then i will [usr] it [sys] get you through to him all right best of luck with it you too [usr] thank [sys] bye [usr] you thank you very much thank you have a good day bye bye [sys] speaking hello [usr] hello hi my name's [pii] i've just [sys] right [usr] been [sys] ok [usr] put through to you from the diner rod customer services [sys] please [usr] all it is i've got flooding in my back garden i've got a drain in [sys] right ok [usr] i'm just [sys] what's [usr] wondering if [sys] your [usr] it's something [sys] postcode [usr] that you would do to check if it's not blocked [sys] [pii] [usr] it's [sys] papa [usr] w a [sys] foxtrot [usr] 20 [sys] is that pf [usr] pf [sys] yes eight [usr] p for papa s for sierra [sys] right ok the call is it for your house is it for a domestic property right ok the call out charge for the first hour of the attempt to unblock the domestic properties is 100 and £70 ok just bear with me one moment i'll just double check our availability [usr] right [sys] ok right we do have availability today to send an engineer out [usr] i'm going to work in a minute i'm just just ringing to see if it's something that you do you do cover i've had this drain put in a big tree has been cut down at the back of mine and i'm flooding again before i get on to the people who own the land at the side [sys] right ok [usr] i just wanted [sys] that [usr] to see [sys] is something [usr] if [sys] that we [usr] anybody [sys] do we could send [usr] tell [sys] an engineer [usr] me if my [sys] to take [usr] drains [sys] a look [usr] blocked [sys] at it but as i say if there is if there is a blockage and the engineer on blocks is chargeable by 100 and £70 he can put his looky camera down [usr] right [sys] but it won't be a full [usr] will [sys] line [usr] he put [sys] survey [usr] a camera [sys] the [usr] down [sys] full line [usr] there or [sys] survey is a separate charge if you want to book that in for a domestic property for the cctv survey [usr] ok [sys] is [usr] and what would that cost [sys] that's [usr] for that [sys] 100 [usr] just [sys] £245 [usr] what [sys] and that's for up to two hours 170 for the attempt to unblock for the first [usr] that's [sys] hour [usr] cctv and what's 100 and 70 sorry 10 unblock [sys] if you just bear with me one second [usr] ok have you got a direct number that i could call you back on or would you have to go to the [sys] is that's fine ok [usr] i'm just gonna have [sys] we [usr] to find [sys] do do [usr] a day [sys] weekends [usr] when i'm not [sys] but there is is obviously [usr] do you do [sys] more [usr] weekends [sys] expensive [usr] and [sys] over [usr] stuff [sys] the weekend because it's the out of hours prices ok our office number if [usr] right [sys] you've got a pen [usr] right [sys] and paper [usr] that's [sys] to write [usr] fine [sys] it down it's [pii] [pii] [pii] yes [usr] and are you down the rod [sys] ok thank you [usr] right [sys] for your call [usr] that's fine [sys] take [usr] thanks [sys] care have a good [usr] very [sys] day [usr] much [sys] bye [usr] for [sys] now [usr] your help i appreciate it i've been cut no thank you cheers bye bye bye bye
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[sys] thank you for calling dino [pii] partnered with british gas please listen to the options carefully we can get you to the right team [usr] hm [sys] if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home to policy it's three [usr] it's saying the average price for a drain survey is 100 and £91 [sys] i'm sorry i didn't get anything if you need any help with drainage problem press one if [usr] hm [sys] you require our plumbing services did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred [usr] well you [sys] to [usr] just [sys] a customer [usr] want a camera [sys] service [usr] down there [sys] advisor [usr] that's what it is [sys] we record calls for quality and training purposes speaking to how can i help [usr] hi well i've my my neighbors are doing building work and they're claiming that one of the of the drains in the in our garden is leaking and causing damp in their ground floor he wants to get a camera down the drain to check it [sys] ok and what's your postcode please [usr] it's [pii] [sys] [pii] [usr] [pii] [sys] if you hold the line i'll get you directly through to the office to cover that neck of the woods they'll go over cost and availability [usr] ok [sys] go from [usr] all [sys] there [usr] right thank you [sys] over a second no problem dino is the uk s expert repair service offering fast professional solutions to building maintenance problems hello how can i help [usr] hi i'm we live in [pii] and my neighbor's doing building work and he's claiming that one of the great the drains in our garden is create is leaking and causing damp in his house we wanna [sys] right [usr] get a camera down there to check it [sys] that's fine is it ok if i take a postcode there [usr] [pii] [pii] [sys] [pii] er have you booked with us before at all on that address [usr] no [sys] that is [usr] i don't think [sys] fine [usr] he [sys] and from what i can do the only at the moment would be ok i can probably squeeze in from anyone from tomorrow onwards i believe [usr] how much would that be [sys] i believe it's just this the standard 1 70 i believe [usr] ok hold on one second let me check [sys] of course [usr] he can he can do tomorrow is 100 and £70 an 81523 we ok can i give what's the best number to call you back on [sys] it would be [pii] [usr] hold on [pii] [sys] [pii] [usr] yep [sys] [pii] [usr] ok right and it it seems that you've got quite fast availability i we when we can work out when it's good with the neighbors [sys] no of course [usr] we'll give you a call back ok you're saying it was 100 and £70 is that plus that [sys] that's [usr] or [sys] including i believe [usr] ok ok [sys] perfect [usr] thank you very [sys] that's [usr] much [sys] all right thank you [usr] all right ok bye [sys] right
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an did [usr] right [sys] that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes good morning [usr] good [sys] you're [usr] morning [sys] through to how can i help [usr] hello mate i'm doing some work on my house it looks the tank mine i've got some pipes which are blocked i just [sys] ok [usr] wonder if you got any availability [sys] to come and empty the tank and let's have a look and what's the post code [usr] [pii] leave my full stroke [sys] ok let's have a look it would be our local office that would arrange the emptying of the tank for you i can give you their contact number if you give them a quick call we'll be able to get that sorted [usr] hang on what's the number [sys] it is [pii] [pii] [pii] [usr] ok and where are they based [sys] it just comes up as covering your postal code area if you give them a call [usr] all [sys] they [usr] right [sys] should [usr] that's [sys] be able [usr] cool [sys] to get out [usr] thanks [sys] and get that all emptied and cleared for you [usr] cheers bye [sys] not a problem at all have a nice day
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully [usr] yes [sys] we can get you to the right team if you need any help with a drainage problem press one did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold [usr] carry [sys] and your call [usr] it [sys] will be transferred to a customer service advisor [usr] bye [sys] we record [usr] sorry [sys] calls for quality and training purposes good morning you've reached [pii] at how can i help [usr] hiya i i called i know [pii] and organized because my train was blocked and you've organized the guy to come round today i'm at [pii] [pii] [sys] hold on one moment and you've booked an appointment what's your postcode [usr] [pii] [sys] and your full name [usr] she [sys] thank you [pii] ok how can i help you [usr] well the guy's come round and he's had and he's he's he's started unblocking it but then he said to me that the level of fat there means that you can't guarantee it's not just gonna break back up and it'll build back up and what i need is a is a clean not a unblock but [sys] right [usr] he said [sys] ok [usr] iiii [sys] let me give [usr] i [sys] you the contact number for that office [usr] well [sys] because [usr] no [sys] it'll [usr] no [sys] be [usr] but [sys] then that you need [usr] my my [sys] ok [usr] i i've got a i'm i'm a i'm a i've got a problem with it because when i phoned because cos this unblock is gonna cost me 100 and 45 quid or five plus the parking 100 and 50 quid and he said that the clean would cost about 240 but if i'd [sys] ok [usr] have booked a clean then they would have unblocked it and cleaned it whereas now it's been unblocked and i've paid 100 and 50 and if i wanna get a clean it's another 200 plus w if and i didn't know the options at the time when i phoned up the dino rod office they didn't say ok well are you sure you need a clean or not an unblock or do you want a clean because it matters i didn't know that i [sys] you [usr] know that my drain's [sys] you wouldn't [usr] blocked [sys] know the options because we don't know the options where we at the call center we wouldn't know those options it's down to the office to contact you to discuss it when they when they phone to confirm the appointment [usr] you don't know the options [sys] no [usr] but [sys] in the call [usr] i [sys] center we don't know the options we we [usr] i [sys] it's 100 and £70 for an unblock at a property monday to friday between eight and six if there's further works that are required then the engineer discusses that backup before carrying out the work or the local office would contact you prior to the appointment to make you aware that further works may be required if it was grease in the in the drainage that you potentially wouldn't have known that until the work was being carried out anyway you wouldn't have been able to have been given that really that option until work had been carried out or before the work had been carried out by the engineer i'm not too sure why he's trying to make out that you would have been given those options because unfortunately we're not engineers [usr] no [sys] in [usr] it's [sys] the office and you're and [usr] well [sys] you're you're not [usr] i [sys] gonna know that either [usr] what but but you you're the phone number your this this phone number is on the dino rod website saying phone this number we're the drain unlocking expert i don't know you're a call center and i don't know how you're trained or what information you're given [sys] no no [usr] but [sys] that's [usr] if [sys] completely [usr] i'd have been given [sys] understandable [usr] but but if i was given this is the only number that i called i wasn't forwarded on to some experts who could give me options that's not my problem and if i'd have been said look well with these drains fin sometimes they need to be cleaned because they're old and do you think the fat could go far down do you think you need a clean and either come hm that's a good question i think maybe yes i would need a clean and then i could have come and they could have come with that and done that job and saved me 100 and 50 quid i don't know why you're making out that it's somehow beyond the realms of possibility for me to be given options by a company that i phone the number up on their website that i don't spend 100 and 50 quid that doesn't solve my problem [sys] i said i would have to give you the number for that office it's that office that you will need to speak to i said i am just a call center we book the appointments in that's as far as we really go with everything it's a local office that you would need to discuss this further with because it is our engineer that really should be discussing things further with you if you want [usr] but [sys] the number [usr] but [sys] i can give you the number or i can pop you directly through to them [usr] put me through what's your name sorry [sys] my name's [pii] [usr] [pii] and what's the call center called [sys] er we we're just dino call center we're just a dino call center [usr] what what's its name sorry [sys] dino call center we are call [usr] six [sys] centers for the whole of the country [usr] you're a call center for the company [sys] for dino but we have local offices dino is franchised every area has a franchise that works for dino for that area where you are from it's called ok [usr] you [sys] what would happen if we book the appointments in we're not drainage engineers we're not plumbers we book the appointments in we send them directly to our local offices it is down to our local offices and our engineers to deal with those with those [usr] i i [sys] bookings [usr] will do and i and i know i know it's not you don't organize a business but but i i mean it it just it would make sense for the call center to be trained in such a way to give people the all the options that's ahead of them [sys] but we but [usr] but [sys] we [usr] you [sys] wouldn't [usr] you [sys] because we're not drainage engineers we're not gonna be trained to be drainage engineers to be able [usr] but [sys] to give [usr] but [sys] all [usr] but [sys] those [usr] but [sys] options [usr] but [sys] because [usr] but [sys] we don't [usr] is [sys] offer them [usr] but but there's a range of services that that dino rod offer a unblocking service that dino rod offer a cleaning service these things but i but when i phoned up one of your colleagues none of that was explained to me [sys] because we [usr] i wasn't [sys] wouldn't [usr] given all the information that this call center has i didn't have all the information to make a decision that that would have been available to me [sys] because what happens if the engineer comes to the property he is supposed to assess all the work and discuss it with you at the appointment to say to you right this is what is required this is how much this is gonna cost this is how much this is going to cost we're not training engineers we can't tell you what is required at that property because we don't know and and i completely understand you phoned us up to book the appointment to be drainage agen but we don't know what's going to be that property is going to be required until the engineer has got to the property and assessed it sometimes the engineers don't know until they've even got to the property anyway because some properties are 200 years old we don't know what the pipeworks are we don't know how old the property is we don't know what the pipe works some mills have got different pipeworks that this drainage can be very complex at times and unfortunately we can't offer all that on the phone [usr] ok [sys] ok i can put you directly through to that office they're gonna be the best people to speak to you about it and they'll be able to explain how their engineers work really the engineers shouldn't have told you that you should have been given options because we don't give options we've we've never we've never [usr] no [sys] given [usr] he [sys] the [usr] he [sys] options [usr] shouldn't have told me he he he he didn't tell me i put two and two together saying well you've come out and done this job and said that it might not fix the drain and now i need to pay more than the same price again to get some people round to fix [sys] and [usr] it [sys] did he give you that option before carrying out the work [usr] no no he got stuck [sys] right [usr] in and [sys] really should have given you the option before carrying out the work but i said i'll put you directly through to that of that office and they'll be able to discuss it further with you [usr] ok [sys] ok give me one moment i'm just gonna pop you on hold [usr] okie doke [sys] dino [usr] thank you [sys] what [usr] hello i called through work complain [sys] ok [usr] unfortunately [sys] i have a post code and what it relates to [usr] it's [pii] and it's i had a block drain [sys] ok and how can we go what can i do for you in regards to [usr] i phoned up the dinah rod call center [sys] hm [usr] and said my drain's overflowing i need it sorted out and i went ok well we're gonna send someone around and it'll cost 100 and what whatever it costs and they'll and they'll sort it out i was great brilliant and he's come round today and he's unblocked the fat and then he said cos of the level of fat there and it's an old house obviously it's 100 years old or whatever and it's you can't guarantee that it it will fix the problem and it won't just block back up and that what i would need to guarantee that is a cleaning service that costs north of £250 and i was well if i'd have just got that in straight away would they have cleaned this initial blockage and cleaned the drain and he said yes and i feel a bit i phoned up to sort a problem out i wasn't given all the options if if i'd have been asked questions do you think the fat might run down further is it an old house or is it an old drain i'd have been well yes i think all these things are probably true and i might have gone for the more expensive option that solves the problem rather than get a job that doesn't solve the problem and then have to get the more expensive job again which means i've spent about 100 and however many pounds not fixing the problem and then needing to spend more than that in order to fix it i feel i say i feel if i'd have been given more of the options at the start then i'd have been i can make aaa reasoned decision on whether to spend a bit risk spending a bit more in case the problem goes a bit deeper and i probably would have done that and i phoned up a a rod call center before when i initially booked the job i phoned it up i just phoned them up they put me through to you now and i just spoke to them and i made the same point to them and they said but we're just the call center we can't know we can't give you the options and i'm well you are your numbers on the diner rod website is call us and we'll your problem out you i feel you should be trained in order to provide people with all the cost options of the services dina rod offer people can make a reasoned decision that's my point [sys] ok that that's fair enough but obviously here at the local level we did call you to obviously try and sort further issues out in regards to the blockage but we never heard back from you there's there's not much we could have done [usr] what [sys] we've left [usr] do you mean [sys] you a voice mail about 7 50 this morning [usr] do you what do you mean he left me a voicemail at 7 50 this morning he took i've [sys] ii [usr] got a daughter [sys] i look [usr] mate [sys] i'm i'm i'm telling you what [usr] i've [sys] i can [usr] got [sys] see [usr] a two year [sys] here [usr] old daughter [sys] that [usr] you [sys] that's [usr] phoned [sys] that's [usr] me [sys] all i can say i can obviously tell you that someone tried [usr] you you phoned [sys] if [usr] me at [sys] obviously if you let me finish i can i can [usr] you [sys] go [usr] you what [sys] through everything [usr] what would have happened [sys] obviously [usr] in that [sys] someone called you 7 50 to try and obviously speak to you in regards to your issue at the property obviously these these questions could have could have been asked at that stage unfortunately that's not occurred but obviously i do see where you're coming from as well no obviously you called us out for an unblock until [usr] that that that's [sys] then [usr] that's [sys] obviously [usr] no [sys] until we [usr] that's [sys] come out [usr] that's [sys] to the property [usr] that's [sys] we've got to know the full extent of the issue obviously you call us out for an unblock we've come out for an unblock [usr] but that's my my my no no i didn't call you out for an unblocked i called you out to solve the problem that i had [sys] for [usr] with the blocked drain i didn't [sys] an unblocking [usr] say [sys] service [usr] give me a quote unblocked unquote not a i don't know your language i don't know the services you offer i don't know how to speak to you in a way that that that that is relevant to all the services you offer i need to be told what those services are i can make a decision and calling me up at 7 15 and leaving a voicemail i'm feeding my daughter and getting ready for a childminder and and and he came an hour later i had an hour that i didn't have any free time in to listen to her voice mail and then phone you back before he arrived and did the job i don't understand how that's relevant to be honest [sys] i i'm i'm i'm not really sure where you're to be honest with you coming from and how how it's not relevant but yes obviously [usr] how is how how is it relevant mate [sys] well if if you had these questions we we we we we [usr] when [sys] could [usr] when [sys] have answered [usr] i phoned [sys] some of these [usr] you [sys] questions [usr] got but but ww when i when i when i booked this appointment no one said and we're gonna call you at 7 [sys] they [usr] 50 [sys] they [usr] the [sys] would [usr] day [sys] have told [usr] of the thing [sys] you they [usr] be [sys] will call [usr] ready [sys] you in the morning [usr] your phone that you can and that is when you can answer all your questions i got i got a call from him and he said i'm gonna be there in an hour you're you you're my first job of the day that's i that's the call i got [sys] hm [usr] that's [sys] sounds [usr] a call i heard right iiii i don't see the time to the time to give me the options of the services [sys] hm [usr] is when i originally phone up every other company i deal with when i phone up they're ok well we've got this option we've [sys] see [usr] got this [sys] what [usr] option we've got this option which one do you want i'll be i'll [sys] it's [usr] have that option [sys] it's [usr] they don't [sys] not [usr] they don't then quietly phone back the next day with the un unannounced phone call [sys] hm [usr] and then say that was your opportunity to ask [sys] but [usr] the [sys] but [usr] questions [sys] further from [usr] i already [sys] that that's [usr] phoned [sys] just not [usr] up [sys] really [usr] already [sys] how this works essentially obviously you've called us out we get called out for our we will unblock the drains if we can't unblock it we would we would quote for further works but this this is how it goes [usr] my point is i don't know how it works cos when i phoned you up i wasn't told that's my point you're telling me that's not how it works well that's news to me [sys] but [usr] i don't know how it works [sys] i said we've [usr] cos [sys] obviously [usr] i cos [sys] tried [usr] i [sys] to [usr] was [sys] contact [usr] just told [sys] you [usr] there [sys] to [usr] was [sys] explain [usr] an unblocking [sys] how it works [usr] it would cost [sys] but we've [usr] this much [sys] not heard [usr] and someone [sys] nothing [usr] would [sys] back [usr] come up [sys] i said obviously we'll leave you a voice mail we'll try and get in contact but further from that there's not much more we can do i mean i obviously i apologize if you feel you [usr] there's lots more you can do there's there's lots more you can do you [sys] i said the [usr] train [sys] call [usr] the [sys] center [usr] call [sys] no [usr] center [sys] nothing [usr] to offer [sys] we [usr] all [sys] we receive [usr] services [sys] the jobs [usr] that [sys] i'm [usr] you offer [sys] at your local level if you've got a problem with the call center you can call and complain to the call center but i can only tell you what i can do here at the local level for you [usr] my complaint is that your business isn't set up to give customers a good service that's my complaint that that that dino not you personally mate your business [sys] no i i see [usr] don't [sys] that you [usr] take [sys] know [usr] it personally but [sys] i'm telling you obviously what i can offer and how i could have helped you but [usr] that that that [sys] there's not much more i can [usr] that [sys] do [usr] that ii i was i was i was told one service existed there there's a lot you can do you could relay my feedback to management [sys] ob obviously [usr] and they could [sys] i will [usr] think [sys] do [usr] about [sys] that for [usr] it [sys] you [usr] could be [sys] i'm [usr] you [sys] i'm not [usr] know [sys] gonna leave leave the complaint out there hanging hang dry obviously everything will be r but further from that there's not much i can do [usr] but but but but but but that's not the impression you just gave me you just said well mate we called you at 7 50 when you were taking your daughter to the nursery you didn't get back to us in the one hour you had to do it and what [sys] that's [usr] more [sys] what [usr] can [sys] i [usr] we [sys] said [usr] do [sys] that's what [usr] that's [sys] more [usr] that's [sys] can i [usr] what [sys] do [usr] you [sys] for you this [usr] just told me [sys] morning [usr] and then you said i [sys] obviously [usr] do [sys] we've [usr] anything else [sys] already come out and [usr] that's what you just said [sys] clear blockage for you they they obviously they can't guarantee it for any period of time cos obviously the fat abuse that was on said train but [usr] i mean i to me it just it just feels this is a very common problem that you would unblock the fat and then say this goes deeper i bet it's a really common problem really common but doing it this way means that i pay the extra 150 quid that's how it looks to me are you telling me this country is full of 100 year old houses with drains that built for the fatty diets we have today but there's loads [sys] well [usr] of fat and [sys] the [usr] loads [sys] thing is [usr] of drains [sys] fat [usr] and this is a very [sys] shouldn't [usr] common occurrence [sys] go down drains [usr] i'll [sys] full [usr] pay out [sys] stop [usr] the original 150 quid now they're telling me i need to do the extra 200 quid [sys] it's [usr] right [sys] no [usr] ok but then you wouldn't [sys] we [usr] have [sys] we [usr] a business [sys] would because [usr] mate [sys] obviously unfortunately [usr] i don't see what [sys] drains [usr] your point [sys] do [usr] is [sys] break [usr] you wouldn't [sys] and [usr] have [sys] and things [usr] a business [sys] that [usr] you [sys] obviously [usr] wouldn't [sys] we [usr] have [sys] would [usr] a job [sys] still be [usr] mate [sys] called out for for unblocks but [usr] it look the reason [sys] five [usr] the the reason dino rod exists as a business [sys] no [usr] is [sys] unfortunately [usr] because people have fat [sys] not [usr] down drains and oil that's why it exists [sys] right [usr] that i don't [sys] ok [usr] on let's [sys] well [usr] not [sys] obviously [usr] go let's [sys] there's [usr] not go there mate anyway ok thanks very much
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[sys] thank you for calling dino rod partners with british gas please listen to the options [usr] ok [sys] carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three [usr] i'll have to go for one [sys] did that you can now book drainage services online in a few easy clicks visit dino [usr] but [sys] dot com for details alternatively please hold and your call will be transferred to a customer service advisor [usr] thank you [sys] we record calls for quality and training purposes [usr] i see to check it seems that [sys] hi you speaking how can i help [usr] hello it's [pii] calling from redwood house in [pii] you checked our drains you checked our drains for us i think it was last year i'm just wondering if you can give us a price for doing that again [sys] can i say the postcode or where the property is please [usr] [pii] postcode [pii] sorry [pii] [pii] hq sorry about this [sys] let me have a look right what i'll do is i'll text you the number [usr] when [sys] for the local guys that will be doing the work [usr] right [sys] and then they can give you a quote over the phone to do it and they can book in for you [usr] all right lovely [sys] all right [usr] n [sys] i'll just send you that number now [usr] have [sys] sorry [usr] i [sys] go [usr] are [sys] on [usr] you gonna send it on this phone that i'm phoning [sys] on [usr] from [sys] the phone that you're on now [usr] yes perfect okey doke thank [sys] all [usr] you [sys] right [usr] thanks [sys] no problem thanks [usr] now [sys] for that bye [usr] bye [sys] bye [usr] bye bye bye
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[sys] good morning [pii] with [usr] ohh hello there on if you can help me please we've used you in the past and we had a problem er with our drains and finding the drains was a funny one i wonder if you could have a look to see whether you've still got any record of us cos i think it was just a couple of years ago the address is [pii] [sys] 01 minute sorry [usr] after the [sys] cos i wouldn't be able to search my address [usr] ohh what what [sys] post [usr] what [sys] code [usr] do [sys] for [usr] you [sys] the [usr] need [sys] property [usr] the what [sys] the post code for the property please [usr] postcode [pii] [pii] [sys] no i can't see anything on our system for that post code well i can i can still raise a job if you'd [usr] no it's it's a planning issue and i wanted to know whether there was any notes made when they came round before but [sys] right [usr] i'd been round just about everywhere and i can't seem to find anybody that's got any record of us but a no issue that we used but [sys] well it might [usr] i don't [sys] have been before [usr] know [sys] we changed our system over we have them in the past three years i wouldn't be able to find any previous notes before that [usr] right it might have been well it might have been before the three years right ok no problem thank you for trying [sys] thanks bye [usr] thanks bye
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two do know that you can now book drainage services online in a few easy clicks visit dino.com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes hello you're speaking to [pii] at down on demand how may i help [usr] hi mate i've got a blocked drain at the back of my house where the sink dishwasher and washing machine will go to [sys] all right ok do you have british gas home care cover for plumbing and drains [usr] nice [sys] now we charge 100 and £80 inclusive of va t to clear a standard blockage is that ok [usr] well on your website it said it was a no call out fee [sys] well there's no call out fee but as soon as they do the work it's 100 and £80 [usr] right [sys] they just don't charge for coming out [usr] right ok in that case i'll leave it that i found someone else that was cheaper they just couldn't do till thursday i'll be thank [sys] all right [usr] you [sys] ok
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[sys] thank you for calling dino rod partners with british gas please listen to the options carefully we can get you to the right team if you need any help with a drainage problem press one if you require our plumbing services press two or if you have an existing home care policy it's three did that you can now book drainage services online in a few easy clicks visit dino dot com for details alternatively please hold and your call will be transferred to a customer service advisor we record calls for quality and training purposes morning speaking to how can i help [usr] we've got a blocked toilet [sys] ok do you have a contract with british gas for plumbing and drains or paying as a one off [usr] sorry i can't [sys] do you ever do you ever contracts with british gas for plumbing [usr] no [sys] and drains [usr] no no [sys] no and it's a residential property is it the only toilet you have or have you got another you can still [usr] well [sys] use [usr] that i think it's the outside outside the house that's er blocked [sys] that's ok well do you have another toilet on a different drain run or anything or just that one [usr] we we got a toilet upstairs [sys] you [usr] but [sys] too [usr] i'm i'm disabled [sys] right [usr] and i struggle to get upstairs [sys] no right ok i get you i understand what's your post code please [usr] [pii] [sys] [pii] [pii] [usr] [pii] [sys] right right what you what you need in that time time wise it'll be today cost wise if it is just a blockage whether it's inside or out to get it all cleared to get it all free flowing you'll be looking at 170 including the vat now [usr] ok [sys] there's no call out charge an engineer would go out and have a look at it first hand before they do any chargeable work they will confirm the issue they will confirm a fixed price you can then say yes or no if it's a yes it's cash or card on completion if it's a no then there's no charge fair enough [usr] ok [sys] right let's get you in then what's the first line of the address please [usr] er [pii] [sys] [pii] i know you said you were disabled any medical conditions or vulnerabilities that are relevant we'd need to know about on site [usr] i'm diabetic that's all and er i got struggle [sys] more is [usr] to walk [sys] it [usr] to walk on i say i'm 80 84 and er [sys] no that's [usr] do [sys] fine [usr] on [sys] i will [usr] my feet [sys] say fine but no that's fine i'll put it on there and can i take a first name please first name [usr] what [sys] yes please [usr] name [pii] [sys] and is that your surname what's your first name please it's what sorry [usr] yes [pii] [sys] one [usr] [pii] [sys] and then what's the best contact number [pii] for you to ring you on the way [usr] [pii] [pii] [sys] and do you use email at all [usr] [pii] [sys] no don't worry it's fine [usr] not [sys] then it's not not [usr] really [sys] to worry [usr] no [sys] right [usr] very good [sys] not [usr] with technology [sys] to worry not to worry right it will go as an inda emergency depending what the engineer's got emergency wise in your area as soon as he can he'll ring you when he's on the way to you about half an hour before all right we'll see you later on today at some point [usr] ok [sys] take care bye bye now [usr] ok [sys] thank you [usr] thank [sys] bye bye [usr] you very much right
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