OpenHands / ISSUE_TRIAGE.md
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Issue Triage

These are the procedures and guidelines on how issues are triaged in this repo by the maintainers.

General

  • All issues must be tagged with enhancement, bug or troubleshooting/help.
  • Issues may be tagged with what it relates to (agent quality, resolver, CLI, etc.).

Severity

  • High: High visibility issues or affecting many users.
  • Critical: Affecting all users or potential security issues.

Difficulty

  • Issues with low implementation difficulty may be tagged with good first issue.

Not Enough Information

  • User is asked to provide more information (logs, how to reproduce, etc.) when the issue is not clear.
  • If an issue is unclear and the author does not provide more information or respond to a request, the issue may be closed as not planned (Usually after a week).

Multiple Requests/Fixes in One Issue

  • These issues will be narrowed down to one request/fix so the issue is more easily tracked and fixed.
  • Issues may be broken down into multiple issues if required.

Stale and Auto Closures

  • In order to keep a maintainable backlog, issues that have no activity within 30 days are automatically marked as Stale.
  • If issues marked as Stale continue to have no activity for 7 more days, they will automatically be closed as not planned.
  • Issues may be reopened by maintainers if deemed important.